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Bright House Networks

Mom of New Port Richey, FL April 22, 2009

when electricity goes out, TELEPHONE is disabled also. "High speed" service is a joke. Also, frequent disconnects are rampant. (more than 3xweek) Bright House should be called "dullsville"

Martin of Mulberry, FL April 10, 2009

Martin of Mulberry FL (04/10/09)
I've had BH cable for internet for several years, along with Vonage telephone over BH cable. Service failures occur 2 or 3 times per month. Trying to call BH is an exercise in futility. Listen carefully to the menu, being told my call is important, apologies for the delay, listening to various sales pitches while holding for long, long periods. When a real person finally answers, they often do not speak English, in most cases it is obvious they are totally incompetent, and the problem persists after their fix. Normal procedure is for BH to say the problem is with Vonage. Vonage, after another exercise in futility says the trouble is with BH. In order to fix the blame, I ordered BH phone service and eliminated Vonage.

BH phone service was installed March 12, 2009 and worked well for one day. It went out on 3/13/09 and was off for about 3 hours while I spent untold minutes on my cell phone with BH, listening carefully to the menu, being put on hold and listening to BH sales pitches, being told my call is important, and listening to apologies for the delay.Before I ordered the phone service, I went to the Auburndale office and after insisting that I speak with a person with the desire and the ability to furnish internet and phone service, and that he give me a phone number where I could reach a knowledgable person who would be willing to have my service restored when it went out.

BH does not extend the common courtesy of answering their phone when a customer calls to report a problem. That is no way to do business in a capitalist nation. [They] may be able to get away with it now, but eventually a decent company that has at least a minimum amount ofb respect for its customers will end your playhouse.

Kenyatta of Indianapolis, IN March 7, 2009

Kenyatta of Indianapolis IN (03/07/09)
I am profoundly disappointed in the lack of customer service I and my husband have experienced with Brighthouse/Internet. Ever since we signed on we've been disconnected more often than connected, yet we've been faithful to pay on time each month. Feb. 2009 a Tech came to my home at approximately 1pm to restore internet services (for the 3rd time). And while he and my husband (who specializes in the same line of work) were on the phone, the Tech became irrate and began raising his voice at my husband.

Andjust before storming out of my home, the BH Tech hung up my cell phone and commenced to throw it at me, barely missing my baby's head. My husband phones back asking what happened, and I explained to him that the Tech got angry, and threw the phone at me barely missing Poo's head. Clutching our daughter close, my husband sensed that I was greatly disturbed by what had just happened and came home immediately. Upon his arrival, the Tech denied having done anything even before my husband could ask What happened?.

I filed an Assault charge with the Indianapolis Police Department against the Tech, and even spoke to his Supervisor, informing him of our intent to move forward with pressing charges. Of course his Supervisor sided with his subordinate, explaining how out of character it was for his Tech to throw anything at a customer. I and my husband both chuckled offering a rebuttal that it's also out of character to murder, yet people do it everyday! Nevertheless, it's been over a week now and not only haven't we received any feedback from a Brighthouse Representative or Management concerning this matter, they neglected to inform us that the appointment we rescheduled with them to have another Tech come fix the same problem was cancelled!

However, please be advised that on Monday proceedings are scheduled to begin with legal counsel to reconcile this very unfortunate event, in addition we're seeking reimbursement for the months we've paid (on time) for inadequate, inconsistent service.

Glenn of Palm Harbor, FL February 12, 2009

Glenn of Palm Harbor FL (02/12/09)
Bright House broadcasts commercial for their channel 340 at about twice the decibel level as their regular program.

Neighbors complain about it being noise. I can't stand by the TV all night to catch it in time to reduce the volume.

Kellie of Maitland, FL February 6, 2009

Kellie of Maitland FL (02/06/09)
I have never had as many problems with any other cable/internet company that I have had with Brighthouse. I have frequently had to report outages-but the most irritating thing that has happened with Brighthouse was when a young man came to my door to offer me a way to save about 30 a month by adding phone to my internet and cable bundle. I thought this was strange but he assured me that this promotion would save me approximately 30. The bill came and it was actually 6.00 more than the original amount.

When I called to inquire they told me the story he gave me was false-adding phone would cost more money, not save me money. When I tried to cancel the phone services to go back to the original amount I was paying-the new total was 3.00 more than I was paying in the first place. The sales rep could not explain this cost but told me there was nothing he could do. This company is corrupt. Fortunately I am moving next week and will never have to deal with this company again. I advise anyone to skip the hassle and chose satellite.

William of Sanford, FL January 6, 2009

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