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Boost

Jessica of Archbold, OH June 4, 2008

Jessica of Archbold OH (06/04/08)
I have been having problems With this new boost phone that I bought I 855 so I call boost customer support to see what the problem was and they told me to call Moterola so I did, Moterola told me that to fix it I would need to take My BRAND NEW phone and ship it to them and It would be Fixed in to 8 to 10 business DAYS! I just bought this Phone Because I Need it.... so I am not to happy with the Defective boost phone I had bought for about 80.00.

Chasity of Port Aransas, TX May 23, 2008

Chasity of Port Aransas TX (05/23/08)
I was trying to pay my boost mobile bill when I got home from work late on 5-20-08. I was on the phone for an hour and had talked to 6 people. They had no idea what to do with my payment.I had to go to a store to get a slip w/14 digits on it, because the previous months trying to pay my bill was not helpful either.

I now refuse to give them my CC#, cause what if they can't figure that out either or charge to much to my card??? When I talked to the 4th person she tried to tranfer me and it hung up, so instead of her calling me back,knowing all the problems I was having and the phones only had a couple hours before midnight. She didn't call me and I had to call back, so know I'm talking to the 5th person who can't get it figured out.

And mind you I am furious at this point and tell the lady im tired of telling the same story and no one can figure it out,Instead of ma'am( Im sorry let me see what I can do for you and get this handled). She tells me MAAM YOU BETTER CALM DOWN OR I WON'T HELP YOU.I tell her to give me a manager NOW. She put me on hold and came back to tell me a manager can't speak to me it could be an hour. Of course I told her I would hold, about 5 to 10 minutes a manager gets on the phone and gives me her side.

She said she has boost mobile to and she has had problems paying her bills also.And that she is with the Louisiana branch and they don't have those kind of problems. Well obviously they do, because i was talking to them. They did credit my daughters phone &6.00.... Needless to say I am very disappointed with the service and haven't payed my phone yet, cause I am looking for a different plan unless boost can figure out what they need to do. I hope all of this is explanatory and please email me. I am still very upset about this whole ordeal.I don't have all day to tell you about the first time i tried to pay my bill...It involve me crying ,upset, and charged an extra 20.00 to pay my bill.

Looking for a new service...Waisted time and energy. And a severe migraine from the incompetence.

Marcella of Detroit, MI April 23, 2008

Marcella of Detroit MI (04/23/08)
I am on the Boost Mobile chat plan which charges 1 per day for free mobile 2 mobile calls and free nights after 9. Ive been getting charged for every call. I called to complain in 4-14-08. They told me that the problem would be solved within 24-48 hours. Today is 4-23-08. I have spent a total of 70 they keep giving me the run around and my problem is not being solved. They keep telling me the same thing and my issue is not being solved. I dont know where else to turn. Please tell me what can I do

I had a a few jobs call and could not get through.. I keep spending my last few dollars to keep my phone on to make sure I get a job

Kathleen of Scranton, PA April 1, 2008

Kathleen of Scranton PA (04/01/08)
I signed up for the 1.00 a Day Chat Plan for unlimited talk time to ALL Sprint, NEXTEL and Boost Mobile phone #s. In the past 10 days I have been charged the 1.00 PLUS all calls to my sister who is and has been a Sprint Customer for the last 12 years, totaling 38.00 give or take a few cents. When the company was made aware of this, they stopped charging for these phone calls but RUFUSE to credit my account.

38.00 on my phone, 15.00 on my boyfriend's phone, 10.00 on my daughter's phone. TOTALING 63.00 in cost to me and they are refusing to credit me.

Susan of Mount Vernon, NY January 14, 2008

Susan of Mount Vernon NY (01/14/08)
The prepaid cards are 20, 30 and 50 cards. It only cost 10 cents a minute to make a call and one dollar a day, if you use your walkie talkie. Every time that I get down to 10, 20, 30, or 40 cents they turn off my service, and take the money off my account so that I cannot receive or make calls; and they are not supposed to do that if it is pre-paid. They are supposed to allow me to have service until it reaches a 0 balance. They have been stealing the money. When I call and complain they turn the phone back on and return the funds. But I shouldn't have to keep calling. Sometimes when I re-fill the phone they don't always return the unused funds of the last card. 

They always try to lie and say that I used up the time, but then when they look it up in the computer they can see that I haven't; and when there is no room left for them to continue that lie, they'll return the money and turn the service back on. It doesn't matter that there is only 20 cents left on the phone because it still 2 minutes of air time that I already paid for. (Why are they stealing for something that has already been paid for?) If you add that up over time that is a lot of money, and I am sure I am not the only customer they do that too. What kind of company steals from its own customers? If a further investigation is conducted, you will uncover a lot more about this company.

I miss calls thinking that I may have more time to go out to purchase another card not knowing that my phone is off and it shouldn't be because I already pre-purchased my time. Please get to the bottom of this because boost mobile is a company that constantly changes prices, policys and promotions without notifying the customers.

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