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Victor of Honllulu HI (06/04/08)
i have a boost mobile prepaid phone and i am constantly being charge for minutes that have never been used or calls that have never been made or received. i have called to complain about this twice in one week. When i talked to a customer service representative, the person on the other end of the line stated there is nothing we can do.
You can send a complaint, but its up to them if they want to accept it or not. i would like to know what actions i can take if they are not cooperative or able to reimburse me money or minutes loss. Or, if they is some other organization that i can talk to about this.
The economic loss from this is minimal. However, the feeling of being cheated out of unused minutes and bad customer service is difficult to explain.
Jessica of Archbold OH (06/04/08)
I have been having problems With this new boost phone that I bought I 855 so I call boost customer support to see what the problem was and they told me to call Moterola so I did, Moterola told me that to fix it I would need to take My BRAND NEW phone and ship it to them and It would be Fixed in to 8 to 10 business DAYS! I just bought this Phone Because I Need it.... so I am not to happy with the Defective boost phone I had bought for about $80.00.
Chasity of Port Aransas TX (05/23/08)
I was trying to pay my boost mobile bill when I got home from work late on 5-20-08. I was on the phone for an hour and had talked to 6 people. They had no idea what to do with my payment.I had to go to a store to get a slip w/14 digits on it, because the previous months trying to pay my bill was not helpful either.
I now refuse to give them my CC#, cause what if they can't figure that out either or charge to much to my card??? When I talked to the 4th person she tried to tranfer me and it hung up, so instead of her calling me back,knowing all the problems I was having and the phones only had a couple hours before midnight. She didn't call me and I had to call back, so know I'm talking to the 5th person who can't get it figured out.
And mind you I am furious at this point and tell the lady im tired of telling the same story and no one can figure it out,Instead of ma'am( Im sorry let me see what I can do for you and get this handled). She tells me MAAM YOU BETTER CALM DOWN OR I WON'T HELP YOU.I tell her to give me a manager NOW. She put me on hold and came back to tell me a manager can't speak to me it could be an hour. Of course I told her I would hold, about 5 to 10 minutes a manager gets on the phone and gives me her side.
She said she has boost mobile to and she has had problems paying her bills also.And that she is with the Louisiana branch and they don't have those kind of problems. Well obviously they do, because i was talking to them. They did credit my daughters phone &6.00.... Needless to say I am very disappointed with the service and haven't payed my phone yet, cause I am looking for a different plan unless boost can figure out what they need to do. I hope all of this is explanatory and please email me. I am still very upset about this whole ordeal.I don't have all day to tell you about the first time i tried to pay my bill...It involve me crying ,upset, and charged an extra $20.00 to pay my bill.
Looking for a new service...Waisted time and energy. And a severe migraine from the incompetence.
Marcella of Detroit MI (04/23/08)
I am on the Boost Mobile chat plan which charges $1 per day for free mobile 2 mobile calls and free nights after 9. Ive been getting charged for every call. I called to complain in 4-14-08. They told me that the problem would be solved within 24-48 hours. Today is 4-23-08. I have spent a total of $70 they keep giving me the run around and my problem is not being solved. They keep telling me the same thing and my issue is not being solved. I dont know where else to turn. Please tell me what can I do
I had a a few jobs call and could not get through.. I keep spending my last few dollars to keep my phone on to make sure I get a job
Kathleen of Scranton PA (04/01/08)
I signed up for the $1.00 a Day Chat Plan for unlimited talk time to ALL Sprint, NEXTEL and Boost Mobile phone #s. In the past 10 days I have been charged the $1.00 PLUS all calls to my sister who is and has been a Sprint Customer for the last 12 years, totaling $38.00 give or take a few cents. When the company was made aware of this, they stopped charging for these phone calls but RUFUSE to credit my account.
$38.00 on my phone, $15.00 on my boyfriend's phone, $10.00 on my daughter's phone. TOTALING $63.00 in cost to me and they are refusing to credit me.
Susan of Mount Vernon NY (01/14/08)
The prepaid cards are $20, $30 and $50 cards. It only cost 10 cents a minute to make a call and one dollar a day, if you use your walkie talkie. Every time that I get down to 10, 20, 30, or 40 cents they turn off my service, and take the money off my account so that I cannot receive or make calls; and they are not supposed to do that if it is pre-paid. They are supposed to allow me to have service until it reaches a 0 balance. They have been stealing the money. When I call and complain they turn the phone back on and return the funds. But I shouldn't have to keep calling. Sometimes when I re-fill the phone they don't always return the unused funds of the last card.
They always try to lie and say that I used up the time, but then when they look it up in the computer they can see that I haven't; and when there is no room left for them to continue that lie, they'll return the money and turn the service back on. It doesn't matter that there is only 20 cents left on the phone because it still 2 minutes of air time that I already paid for. (Why are they stealing for something that has already been paid for?) If you add that up over time that is a lot of money, and I am sure I am not the only customer they do that too. What kind of company steals from its own customers? If a further investigation is conducted, you will uncover a lot more about this company.
I miss calls thinking that I may have more time to go out to purchase another card not knowing that my phone is off and it shouldn't be because I already pre-purchased my time. Please get to the bottom of this because boost mobile is a company that constantly changes prices, policys and promotions without notifying the customers.
Yesenia of Burbank CA (12/02/07)
I Paid my over my montly dues 1 day before the due date. The monthly due was $55.00 I spoke to the Customer Service Dept (Who all seem very improfessional and unsure what they're doing putting me on hold for every question I ask.)I was on hold for: 30 min each time I try to talk to a Service Rep. According to my Credit Card Statement I paid over $60.00 that they kept deducting from my account...and still my phone has no service. They said they they will be able to resolve this matter. They never Did.
I lost over $60 dollars and I have no Phone service. Wasted a period of 2 hours consulting with the Customer Service Dept.
D.k. of Bakersfield CA (11/15/07)
Purchased phone in Northern California, ported number. Relocated to Los Angeles, was told that beginning 11/12/07 could pay $5.00 monthly for unlimited roaming outside home calling area, to avoid the .15c minute fee. On 11/12th was told the plan would become effective on my 12/07/07 cycle and could not begin earlier. Forced to pay extra fees. Also, callers will receive a mesage indicating you have no phone if you travel out of home calling area and have no extra money on books.
Will go into small claims court in Kern County for about $289.00 and see if they settle out of court.
Nichole of Leesburg VA (08/14/07)
I decided to switch from pre-paid to the Premium service. With pre-paid I would use $100 or more per month on re-boost cards, the Premium service is $70 per month and you get more minutes. Well, I came across some terrible hardships and could not pay the phone on the 29th of July as stated in the calendar, also the account was in good standing with $6.53 still on it. On the 10th of August I added $65 extra which brought the total to $70.53. And waited a few minutes for the phone to turn on. Nothing happened. I turned the phone off and waited an 1/2 and turned the phone back on, nothing.
I called customer care at Boost Mobile and the first rep told me that once the payment is noted on my account the phone will be on. That was Friday, another rep told me that the phone will not be turned back on because I have failed to pay on the 29th of July and that is that. Another rep told me that I have to wait 48 hrs and the phone will be back on. I have spoke with a supervisor, when I asked for the Manager or Director. She told me that since I did not pay the account on the 29th of July I will have to reinstate the account. I asked why would they take money from me for an account that according to them no longer exsists and furhtermore why was I not notified that the account was canceled. She told me because I should keep up with my account, ok that's cool, but why did they take the money.
Anthony of Los Angeles CA (07/12/07)
I recently was made aware both by word of mouth and by Boost's own billboard advertising in the Los Angeles Metro Area that boost instituted a new Unlimited text message feature for 5.00 extra a month to this plan. I had called customer service prior to my first bill date and was told that the service could not be instituted then but to call back closer to my first bill date and I would have the plan included.
I am very miffed because the company has not stood by their advertising practices and allowed me to add on the unlimited text plan, no where was it stated to me that the text plan had to be initiated the day before the bill is due, now im going on 2 months without the service and cannot text my family and friends which is upsetting.
Grace of Huntersville NC (06/15/07)
Boost Mobile has charged my account 3 times within the last 3 months for $85.00. The payments were not applied towards my past account with them as the balance is $0. Boost Mobile told me they could not help me because there was no charge on my account, however, my bank statement confirms that these payments were taken out by Boost.
The rep stated there is no fraud department or no one who can handle this matter and there is nothing they can do to help me. They have taken my money and plan to do nothing about it.
Paula of North Hollwyood CA (03/04/07)
Customer service is disgusting, most of the time they give you the wrong information, you are very blessed when you find a customer service person that knows what they are doing. Believe it or not they do have some. They owe me money and refuse to credit my account. I placed a complaint to the BBB and they did not even respond on the final response or any of the other responses.
I am a senior and on a fixed income, I can not afford to give money to this company for nothing. This is a small amount, but to me it is a large amount when you don't have much. That is why I have prepaid!
Erik of Florida City FL (02/22/07)
I signed up for a 30.00 month to month plan at 10 cents a minute. I talked to 2 representatives, I understood I was getting for 30.00/10 cents a minute plan which included the $30.00. 10 cents would be deducted form the $30.00 until it gets to $5.00 which then I would have to reboost. I asked very specific detailed question. It turns out I got a plan which I pay $30.00 for the right to use the plan for 30 cents a minute. I do not get any phone time for the 30.00 dollars, I have to pay additonal for phone time. I would never have agreed to this, way to expensive, I was looking for a 30.00 a month paln for 10 cents a minute.
Steve of Allyn WA (12/04/06)
I called Boost and requested a single $30.00 re-boost for my cell phone. I checked my Bank Account and Boost had taken out $60.00 instead of the $30.00 I agreed to. I called Boost Cust Svc, somewhere in India, and spoke with one Cust Svc Rep who could hardly speak understandable English. When I explained to him what had happened he informed me that it would take 10 to 15 days for Boost to replace the monies they took by mistake!
I informed them that by taking out the extra $30.00 they were going to cause checks to bounce and they are responsible to pay any fees that may arrive from that. They put me on hold for long periods of time and then somehow I got transferred to another Cust Svc rep who said he didn't care and that the 10 to 15 days was Boost's policy and there was nothing they could do to expedite the replacement of monies.
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