Boost

The past year or so, I have had a hard time paying my phone bill due to personal reasons. I had priorities that needed to be met (like food) that came first. Boost recognized my struggles and gave me a free month of service. It turned out to be very helpful and things have gotten better since. I have to say something so small to them was huge to me at the time. I have never heard of such a thing and thought I would share.

I've been with Boost Mobile for almost two years, if not longer, and the entire time I've been with Boost, I've never received the service which I've paid for! I've called constantly which has led to countless troubleshooting tries, so-called tickets being issued, me purchasing a $400 phone and another $100 phone. I've called countless times and been hung up on countless times. There have been more rude people than nice and helpful. I've tried explaining how much of a problem it has caused and that is a complete understatement!

I used my Motorola i1 for emails and internet, just to be told that it wasn't a good phone and I had to purchase a new one that is not a smartphone! I've had problems receiving phone calls and not just any phone calls, phone calls from employers! I've missed 3 job opportunities because they have not been able to contact me. Just on 5/15/12, my family went to a lake and there was an accident. I was the only person with a phone and for what! My service once again failed me! My family member had to be taken to the hospital which should have been a 911 call. Now, the police are questioning why I had not called 911!

If I had the money, I would switch services but I do not. I've wasted $500 trying to fix this problem and that does not include paying my monthly bill! I don't think a $50 credit is even close to making things right. I don't understand why they simply do not acknowledge that this is ** ridiculous. These are issues. These are life changing problems this service had caused for me.

Boost Mobile Woodbury, NJ 08096 - I will never go into a little store again. Lesson learned. What a nightmare. Misrepresented and won't give money back 5 minutes after purchase. I was lied to, said my carrier was Sprint. Then I was lied to. I said specifically that my purchase was contingent on being able to transfer all my business contacts. They couldn't complete the verbal agreement, threw me out of store because no one else was in there. Now, I know why. Ugh, never again will I go in a little store.

I signed up for Boost after being with Sprint for years of bad service. Within days of having the Samsung Prevail, I spent hours with technical support; and they could not fix the problem. They told me to call Samsung, and they would swap the phone for a new one. I called Samsung, and they wanted me to ship them the phone, which means I would not have a phone for a month.

I filed a BBB case on Boost, and I negotiated with Samsung to replace the phone. During this time, Boost changed its pricing for Android customer to $55 and sent me a text message of the new pricing but explained that it would not apply to me because I was under the $50.00 plan. Even customer service verified that. When the replacement phone was activated, they changed my plan; and I have no idea because all of the text messages and email showed the correct pricing. This was set up for auto Boost, and I never looked at the credit card bill to verify, except once in the fall of 2011. I called, and I was told that the extra $5.00 was taxes.

In February 2012, I received my bill via email and noticed that my first $5.00 reduction was not showing. I called, and they eventually told me that it has been corrected and that my future billing would reflect $45.00 + $5.00 insurance. Well, April's email was correct and the text message was incorrect. But I really only pay attention to the emails, anyway.

On May 1, I decided to purchase a new phone because of continued issues with the Prevail, and I also got my email statement for May showing the incorrect amount. I called, and I was told that because I changed my equipment, I was automatically enrolled in the new plan of $55.00 and I would not ever reach the original $35.00 reduction milestone. I got a manager in Customer Support after numerous hours, who said that she would make the correction to my account. I got her name and employee number for referencing. No doubt that it did not get corrected, and so, I called their Executive Relations desk and got no answer.

I then left a message for the person who assisted me in October 2011, and she did not return my call. I then opened a BBB complaint and received a call from the rudest lady I have ever had to deal with in a Executive Relations situation. She argued with me over the issue, and then after she began looking at what I was stating and I forwarding email invoices, she became clearly aware that there was a problem and that they have over-billed me since 10/2011. She promised to call me back in a couple of days, which she did, and told me that although they had indeed made a mistake, it could not be fixed and they were offering to drop me to the $40.00 point now with no options to get to my original milestone.

I asked to speak with someone higher, and she said that she would pass it along but could not guarantee a call back. I sent an email to a list of Boost executives that I have and got a response that someone would be following up with me. I got a call from Richard who was nicer but would not fix the problem. I emailed the executive yet again, asking them for written proof of the rule that they have on the change of equipment, as customer service told me that it is nowhere in writing and that customers do not know about the rule.

Richard called me back and promised that they did notify me and that the text sent had a link to the terms and conditions on their website. After looking at their official press release, it states the following: Existing Monthly Unlimited customers upgrading to a CDMA Android-powered device on or after October 6 will add a $5 monthly charge on their current monthly payment without losing any of their accrued Shrinkage savings.

They can't explain that the text and email statements show the proper amounts. However, what they billed me is incorrect on my credit card. This is the reason that I like auto billing! I am most likely going to end my relationship with Boost at the end of the month and take them to small claims court, because their user agreement does not allow for class action suits. I should have known that a Sprint company would be equal or worse than Sprint. If you want the list of executives to email, please let me know.

Can we boycott Boost mobile together? My son's phone was stolen from Job Corps. A person changed the PIN. I was unable to retrieve my money because they stole his phone and changed his PIN. I do want an attorney to contact me about my complaint if they cannot refund our money and stop thieves from taking it. They should not be in business. They would not have a business if it were not for us customers.

Someone opened a phone line in my name. Boost Mobile has very bad customer service. The guy Edwin told me, "Too bad and oh well." He talked over me and said there was nothing he can do. At the end, he hung up on me. How rude. He was helpless. It made me mad I had Boost Mobile.

I had a Boost mobile phone for over 5 years to run my company. My phone was in service on May 1-3 and on May 4, my phone was turned off and my number was lost. This has put me into a hardship. I put over 5,000 dollars in advertising using the number **. I am dissatisfied losing my number. I asked Boost Mobile, "Why did I lose my number if my phone was working on May 1-3?" I am a very good customer of Boost Mobile and I am hoping for your kind consideration. Please have an attorney contact me about my complaint.

I have been with Boost Mobile for about three years now and these past couple of months, I have experienced 85% of dropped calls with the Sprint network. I have tried contacting Boost Mobile and no one was able to assist me. They informed that Sprint is currently updating their towers and it should be completed on April 19. After April 19, I continue to have increase loss of signal making literally 85% of my calls dropped. I tried contacting Boost Mobile again and they issued me a credit of $20 in which I had to fuss terribly about. They then informed me that the problem is scheduled to continue until June 30.

In the meantime, I pay my bill every month and they failed to proper assist me in getting this matter resolved. I would like to switch carriers, but I just recently bought a new phone through them so by switching, I'll be out of more money. Please help. I do not feel that $20 is worth three months of 85% of dropped calls. I do not know what to do at this point. They continue to give me the runaround and my problem still exists.

I hope you guys can help me. I already have complained to them. I do not know who else to go for help. I want to complain regarding a new policy taken by Boost Mobile. The reason I joined Boost Mobile was because I could communicate to my family in Peru using the Walkie Talkie feature in the iDEN network. They informed me that starting from May 2012, I will no longer be able to use this feature because they were consolidating their service into the CDMA network. The changing network will no longer allow me to receive the same communication plan I had. It will also force me to buy a new phone.

I understand that the company wants to consolidate their network, but by upgrading the people that use the CDMA network, they are downgrading the people that use the iDEN network. The main reason of my complaint is that when I joined their network, I bought a high end phone (Motorola i1 for more than $300) and I will no longer be able to use one. Since they are the ones cutting my service and I do not have the need to upgrade phones, I am being forced to do so. I believe they should provide me with a phone with the same capabilities of the one I currently have. They have been harassing me every day and calling me for at least 40 minutes each day and just repeating the same story, "We are sorry for the inconvenience, we can let you have 30% off on a new phone or give you a free one (which is a very cheap phone)."

I bought an Android phone and was on the $50 Android plan for 5 months with Shrinkage, when I bought a new phone from Boost. Instead of them being grateful that I overpaid for the phone, they hiked me up to $55 which is their new Android plan. They didn't grandfather me in! The times I've called for customer care, I have gotten transferred and hung up on many, many times. Boost doesn't tell you your account number so when you want to switch to a new carrier, you have to call Boost and get it out of them! Every time I have called customer service, it was very, very time-consuming, and I wish I had all of that time back! To top it off, they don't give you a refund or let you transfer your remaining money to a friend's Boost account. They got about $45 free from me because of that.

I bought the phone on April 2nd and I start having problems with it two weeks after. But before I bought the phone, I explained to the lady the experience I had with Metro and she told me that would not happen with them. And if anything happens to Boost phones, they honor their phones and if I have any problems with my phone, to just bring it back and she would switch it out. So when it started giving me problems, I took it back and she called me a ** because someone asked me about the phone and told them what I experienced with the phone. So she got upset and called me names and said she will beat my ass. And I have tried to find out who was over the store and can't.

I think you need to check out the Boost Mobile website for complaints. I am being cheated by them and I found out by looking on that site lots, I mean lots of other people are too. I signed my husband up for the shrinkage plan where you get $5 off your bill in the first six months. When it comes out of your account. after 12 months, another $5 less and then after 6 more months, it puts your bill at $35 a month. The problem when the first six months is up, they tell you that, "We don't have you on the program." They did this to me. Now, they are pulling the same thing on my husband. Read their site and you will see all the complaints about this same cheating of their customers. I would like to hear a reply from you on how something can be done about companies cheating their customers.

They make you re-say everything and instead of having someone to talk to, they have a stupid machine that makes you redo everything. Once there, they are actually going to send you to someone to talk to then hang up. Worst customer service I have ever dealt with.

First, the phones are extremely expensive. Since you do not sign a contract, they charge you an astronomical amount of money for the phones. Then most of the time, they stop working within a year. You ask to use the insurance and the deductible is almost half of what you paid for the phone. You would be better off getting another phone. Then customer service is just awful. First, you spend over 10 minutes going through the prompts, then you get connected to someone in India or the Philippines and they cannot speak English. Then everyone tells you something different. You call one minute and ask a question, they tell you something totally different than the person you talked to five minutes before that. I do not recommend Boost Mobile for your carrier. It is better to sign the two-year contract and everything goes right and you don't have to pay $300 for a phone.

No text service in or out - I can't send or receive text messages.

I called Boost to see about replacement and was told it was still under warranty so just have it replaced. I drove 70 miles round trip to Austin TX to Best Buy where I purchased the phone and was told I had to go to Boost. I drove to a Boost location, only to be told that I had to return phone to manufacturer for replacement. I spoke with manufacturer and they tell me my phone is no longer under warranty even though Boost told me it was good to the end of 2012. I got a hold of a representative at Boost, which takes an act of congress, and was told that I was given wrong information. My blood pressure rises every time I think I have to get a hold of someone at Boost. To say the least, their customer service sucks. There's no way to email them or complain.

Since I had this service, I've only had about 50 percent service. I have called many times just to get the same problems. Right now, my phone can't call out and when I do, I lose signal. I can never get into the web or other sites because it always says server down or it would say some numbers like 500 or something like that. I get service on the web maybe 14 days out the month. My car had a flat tire on State Rte 23. I tried to look up a tow truck service but the service wouldn't let me. I pay $53.25 a month and I only get maybe 30.00 dollars of service. Something needs to be done.

Boost Mobile has now apparently blocked my ability, along with all customers' ability, to forward landline telephone numbers to a mobile device. I spoke with a Boost Mobile supervisor today and was informed that to forward calls to Boost devices is a breach of their terms of service, possibly resulting in a termination of service.

This new policy was instituted in August 2011. Prior to that date, forwarding calls from one's home telephone, for instance, was allowed. I requested the information from which the supervisor was obtaining this information as well as the specific portion of Boost Mobile's Terms of Service prohibiting receipt of forwarded calls. I must infer this information will be long in coming, given Boost Mobile's lack of customer-centric policies and service.

To all with issues of this type, complaints may be filed with both the Federal Trade Commission and the Federal Communications Commission.

A month ago, I changed credit card for automatic re-boost. This month my service was interrupted for non-payment. The account is on the shrinkage plan. I have just spent three hours working with customer service to have the phone service restored. During my first call this morning, the representative checked my billing information and everything was correct. She told me she was sorry about the inconvenience. She told me to wait for a supervisor to call me. Nothing happens and the phone is not in service. The second call resulted in verifying the billing information again and I was told that I have to "activate" the automatic payment plan and agree to the terms. I was transferred to an automated service where I agreed to the terms. Still no phone service. The third call this morning involved the same verification of billing and a transfer to another representative and she told me that I enrolled in the auto payment plan today; therefore, she cannot clear the interruption of service this month from my shrinkage plan. After six payments, the monthly charge drops $5 to a minimum of $35.

It appears to me that the company is creating ways to disqualify patrons from the shrinkage plan. My billing information was correct and not used properly by the company. This was verified to me by the first representative I spoke to on the phone. Through a sequence of phone calls to customers service this morning, I was instructed to begin a plan that was already in force and lost the previous payments that were counted toward a monthly discount and was told by the representative that there was nothing I could do about it. I think this is unfair business practice by Boost Mobile and they are using the shrinkage plan as a marketing tool to draw more unsuspecting consumers that will probably have the same problems.

My monthly payment is due on the 7th of every month (Boost Shrinkage). I paid my bill of $45.00 and received a text shortly after stating "Thanks for paying your Boost Mobile bill at IZ Wireless, your payment of $45.00 will be posted to your account shortly." I received this message at approximately 2:00pm. The next day, at exactly 9:02am, I received a message stating the following: "As of 04/08/2012 your $45.00 payment was not recorded and your service is now interrupted. Dial 233 to restore service or go to Re-Boost location." If Boost is doing this to sabotage my Boost Shrinkage plan (because they secretly don't want people to lower their monthly payment down to $35 a month), then Boost sucks! And I will switch to another provider if I have to start over and pay $50 again for six months. No bueno.

My phone was suspended because I was using the conference call. I bought a Boost Mobile Phone that has a conference call feature so I don't understand why Boost Mobile does not want their customers to use conference call for business. I need my phone number back. I have had that number for 10 years, please email me at **.

Boost would not give money back for defective product: I recently switched to Boost Mobile from Verizon to test out their network in our area, planning to go long-term with them if it worked fine and it did. My phone was a cheap ($35) Motorola Theory I got online from Amazon, it worked great. So my wife also switched to Boost. She bought an LG Rumor Reflex, an $80 phone that the store charged $90 for. The store on Hardscrabble Road, Columbia, SC refused to match the online price. She decided that it was OK to save the hassle and went with it.

However, the major problem is that the phone did not work properly. Both her phone and mine were on the CDMA network. I would get 4 bars in places but her phone would indicate no coverage. We would be sitting side-by-side in the car, driving around looking at coverage because mine worked, hers didn't. She took it back because it was defective (no coverage where old cheap phones indicate a lot of coverage indicates a defect to me) but they refused to give her money back for the faulty product. They said it was not Boost's policy to give money back for phones, even if they are defective. They said the best they could do was give her $60 of her $90 back but she would lose her phone number (that she has had for many years). They told her she had to spend even more money and buy another phone if she wanted to keep her number that she had switched to the defective phone.

Finally, after arguing for a while, they gave her an iDEN phone and told her it wasn't an iDEN phone. I looked it up online and found out it was an iDEN phone (Motorola Clutch). Then after more arguing, they agreed to give her a Motorola Theory like mine, although with none of her original $90 returned. I am still angry they didn't just refund the money for the first defective phone. So now, after hours of our time wasted, we have a $35 phone that we paid $90 for and Boost sitting pretty, acting as if they did nothing wrong.

I have contacted Boost via e-mail to see if they will explain if this is just the case of a rogue-store or if this really is their policy. I am waiting a reply. If we don't receive any satisfaction, we will certainly be leaving Boost when the month is over.

My phone has not been working right for a long time. There are dropping calls and it just plain wouldn't work! It sucked to find that the phone was junk! So I got a new one under the warranty. That's nice, but I made my payments on time for 10 months and my bill was $45.00. Now, they tell me because my phone is a newer phone, I now have to pay $50.00! Same account, same phone number! What a rip off this company is! T-Mobile, here I come. Better phone service and no sticking you with hidden charges.

I have a Boost Mobile personal phone that I use only for emergencies or when I do not have access to the business phone. I use their phone card, 10 cents a minute, pay as you go plan that you must add money to every 90 days. I have been with Boost Mobile for almost four years. For most of the time, the phone just sits on the shelf unused. I leave a note on it to remind myself of the last day before I need to "re-boost" so that I do not lose my money or minutes. Because I never use the phone, I had accumulated $246 (2460 minutes).

This had taken me 13 payments over three years and three months to amass by adding mostly $20 every three months. I missed my last deadline by only 11 hours. It was due on March 11th and I got my $20 in to them around 11 am on March 12th. I was extremely angry and distressed to find out that they had suspended the phone service and wiped out my entire back log of money and minutes! It is a long haul to get a hold of a customer service rep. Google provided me with the menu steps to take to get to a real person. They have it well hidden. It worked and I got one but I was totally frustrated.

First, it is a call center. Second, even if you get to a supervisor, they can do nothing but quote from the policy statement and tell you to email their customer service division. I did and to their credit they did call me the next day. However, I got the same runaround and policy statement. They would not direct me up the ladder to someone who had the authority to resolve this issue either. I acknowledge that this was my mistake, as unintentional as it was. If it was a small sum of money over a short span, I would just let it go. But $246/2460 minutes over three years and three months has established I am a good customer and I am outraged over this treatment and seemingly no way to appeal this action.

As far as I am concerned, I paid for these minutes, they should never expire. This policy needs to be expunged from the contract. This is an outrageous, uncalled for and unethical business practice. They have succeeded in alienating a good customer and they deserve any bad public relations headed their way. My recommendation, avoid letting your account balance get very high and if they give you the runaround, give your business to another company.

I have an issue with Boost. It seems that no taxes or fees does not apply to state sales tax. OK, I get it; I pay state tax on top of the unlimited monthly fee. But Boost has charged me $2.00 over and above my state sales tax and can't seem to tell me why. I have now inquired three times and still have no answer. All they tell me is I have to pay state tax on the time I buy, I know, but what is the extra two dollars of absolutely no extra fees for? They refuse to answer me.

I activated my Boost Mobile phone on 2/8/2012, however, not without issues. My credit card was declined, because I had not made a change of address with my bank. It's understandable; however, my roommate tried to make a payment with her credit card and it too was declined. After spending 2 hours on the phone with BM, she was finally able to activate my phone for me.

On 3/7/2012, I purchased a prepaid debit card to make my monthly payment. I received a confirmation number and thought everything was all set. Not trusting BM because of what had happened the previous month, I called "customer service" to ensure that my payment had been received. Not surprisingly, it had not. I was told that because my name was not printed on the prepaid debit card, the payment had been declined, even though I had activated the debit card online.

Unsatisfied with this response, I was transferred to a supervisor to resolve this issue. I was put on hold while she contacted the bank. She came back online and told me that a fax was authorized to be sent out within the next 30 minutes and that yes indeed I would be able to make a payment by 2 pm CST. I asked to be transferred back to "customer service" to see if I could possibly receive an inconvenience fee for my 4 hours on the phone over the past month. After stating my reason for calling customer service, I was immediately hung up on.

Of course, I called back and spoke to a representative who told me I was not "credit eligible"(?). However, he called me back later on in the afternoon and left me a message stating that he hoped he had done everything he could to help me and that he hoped I was satisfied with his service. He also informed me that he had followed up my issue and that yes indeed I would be able to make a payment when I was home from work.

So I got home from work at 11:30 pm CST and called BM to make my payment that most certainly would be processed. My card was declined again. Unbelievable. I do not understand why people who simply want to be a good customer and make timely payments are not allowed to do so. If I do not have an acceptable response from them by 12 noon on 3/9/2012, I will have no choice but to terminate services altogether and do my business elsewhere. This whole process is terribly upsetting and disappointing. I will never recommend BM to anyone. I am also filing a complaint with the Better Business Bureau. Poor service such as this should never be tolerated by anyone!

I have topped up $80 credit. Every time I check to see I have credit, it says I have 0 cents even though I topped up $80. I texted one of my friends, they are with Telstra. I had no credit left. I'm sick of this. It has been going on for 6 months now. My friends texted me and I don't receive their messages and they don't receive mine. It's wasting my credit.

I've been calling Boost mobile for the last month and a half and I'm not getting any good response from them about my service and there are not doing anything. My phone keeps powering off out of nowhere and I'm not receiving any phone calls. My text messages are not coming through on my phone at all. I have to keep resetting the phone. I'm losing signal everywhere and the phones just not working. I have to reset my phone repeatedly to receive anything on the phone and every time I call, they give me the run around and hang up on me.

My payments are due every month on the same date! I have been paying every 30 days. I received a text message on 2/26/12 to "make my payment on 2/29/12. If you have a plan change, please pay one day early only this month." I didn't have any plan changes. I'm on the unlimited plan. On 2/29/12, I was shut off at 12:10 am not 3/01/12. That means I still had time to put money on my phone on 2/29/12. I contacted Boost and was told I had a plan change because I had my 6th on time payment starting March 1st and it changed my plan to $40 from $45. It was a price change and not a plan change.

I talked with a care rep and he gave me $2 for my service being and will be credit to 3/28/12 and to call them to remind them to change my plan on the 30th back to the 30th. I feel that this is a rip off and a way to collect unnecessary fees. Bad business for their customers. If it's a monthly plan, monthly means 30 days or 31 days. Not the 29th of the month.

My payments are due every month on the same date! I have been paying every 30 days. I received a text message on 1/12/12 to "Make my payment on 1/18/12. If you have a plan change, please pay one day early only this month." I didn't have any plan changes. I'm on the unlimited plan. On 1/18/12, I was shut off at 12:10 am had to go out at 1 am and buy a card to put money on my card. I contacted Boost and was told I had a plan change because I had my 6th on time payment in December and it changed my plan to $40 from $45. It was a price change and not a plan change. I talked with a care rep. and he gave me $2 for my service being shut off on its due date and put in a work order to show my on time payment.

Then two days later, BM emailed me stating they are sorry and that they value me as a customer and will get it fixed to show the on time payment. Three weeks went by and I looked at what day I'd be due on (17th now) and guess what, they never did fix my account to show the on time payment! I called to see why I was told that it was denied. Mind you, I was already apologized to and I received an email stating it would be corrected. Now, BM won't show me as on time for that month. The supervisor, George, I spoke with agreed with me that the text BM sent is confusing and he has never heard of this type of issue. He offered me $10 and I denied it. It's not about the money, it's about the principle. BM won't correct what they said they would correct. I then asked him why does the text not state plan and/or price change and he tells me that they are working on that. He just told me he's never heard of this issue so why would you be fixing this?

I've written corporate in Irvine, CA showing the emails, filed a complaint with the BBB in Irvine, sent formal complaints to BM customer care. Now, they call me 4-6 times a day and when I pick up, they hang up! BM is doing this to a lot of people. It's clear what they are doing isn't right! I love my service and my phone plan. I've been a customer for five years. There is nothing in their fine print about this.

On December 6th, 2011, I signed up for the $55 Android monthly payment with shrinkage. On December 7th, 2011, I was charged twice on my credit card in the amount of $59.75. I disputed it as a double charge. On February 7th, 2012, Boost Mobile did not apply the monthly charge to my credit card, disconnected my service and demanded a payment of $59.75 for the month of December.

Customer service claimed that on the first day that I used their services, I used up $119.50. However, they refused to provide me with the detailed summary of the alleged services. In addition, Boost Mobile does not provide me with account details including the applicable taxes; thus, it is difficult to see how it became to $59.75 that appears on the credit card from the $55 on the invoice.

Every time I make a call, my phone hangs up. Boost Mobile is the wost carrier out there. I'm going back to Verizon Wireless.

My account was due on the 4th of every month. I paid my January 2012 bill on December 31, 2011. My service was interrupted. I called Boost. My service was restored. The next day my service was interrupted again. This went on for a week. Then I was told they couldn't put anymore time on my phone. I showed my receipt and was told it wasn't valid. The young lady that took my payment wouldn't even help me. I refuse to make another payment as I already made the payment and have the receipt. I have gone to another carrier.

Cellphone account was suspended/cancelled after making payment a week ago because of a so-called unreasonable use. My calling patterns have not changed since starting the service a year ago. I have a sister in the hospital (critical care) and have submitted resumes for additional work. I am now forced to spend more money (that I cannot afford to spend) on a new phone/service. Boost will not release my phone number and advises that it can take about 15 days for resolution and response. I have had my phone number for approximately 6 years before I even signed up with Boost. In addition, I have wasted money on a Blackberry that can only be used on the Boost network.

In the past, I have had multiple duplicate billings charged to my bank account as well as my phone service being interrupted because Boost did not process the monthly auto pay correctly. These errors were admitted to and credited after spending hours on the phone with their reps. This is the repayment I get for being more than understanding. I was told that the unreasonable usage information is in the terms and agreement. I begin my relationship with Boost by going to one of their stores. I never saw nor signed any such term and agreement. After going to two Boost stores, I could not find one employee who was familiar with this policy. Absolutely outrageous!

My service was interrupted. I called to make an automated payment, which billed me twice. The payment was posted to my bank account, and my service was still disconnected. I called to speak to a rep. She was very unprofessional! She stated that Boost was having issues and I would have to go into a Boost authorized dealer to make another payment in order to restore my service.

This makes no sense! That is the reason why I called in the first place, to get assistance for the double charge and to restore my service. Why would I need to go to a store in an attempt to resolve an issue that the customer service rep is " supposed" to handle! She stated that there was nothing they can do and if I want to call back in an hour.

That's when I asked to speak to a supervisor. The CSR stated she would transfer me and place me on hold for 21 minutes! Not once did she come back on the phone nor was I transferred! I finally called back from another number, and the same rep answered my call and apologized, stating she thought the supervisor had the call. She then transferred me again, where I was on hold for another 20 something minutes!

When the supervisor finally came on the phone, she gave me a hard time and attempted to dismiss my call without solving my mobile issues. I threatened to call corporate and file a complaint. I got her information, and after giving me the runaround, she said the only way I get my service restored is to make another payment, which would be considered a third payment! She stated that they would credit my financial institution for one payment and that she was not able to see the second payment, though my account was reflecting both withdrawals of $53.00.

After making my third payment, she said she had to transfer me again to confirm my payment, which also did not make any sense; she had already verified it. I was transferred and placed on hold again for about 10 minutes! After the 3 reps got on the phone, I had to go through the whole payment process again. Then I was placed on another 10-minute hold!

I finally got my service turned on after an hour and 30 minutes! This was the worst customer service experience ever! They were unprofessional and discourteous! Their attitudes for working in such a big company as Boost / Sprint are unacceptable and insulting to paying customers as my self! If I ever have to go through this again, I'm taking my business to another company who will appreciate and value me as a customer! This whole experience was ridiculous!

My cell phone will not receive text messages. The first time this happened, I turned the phone off and then on again. I began to receive my messages at this time. After it happened a second time, I tried this again and my phone still did not receive messages. I tried several more times, so I contacted "Customer Support", which is seriously a joke. After trying to get through to a customer service representative for seven minutes, I finally reached someone by pushing random buttons. The customer service rep had me go through several steps to "fix" the problem. She then asked me to send myself a text message. I received my own text message. Real helpful if I had multiple personality disorder, but as I do not, I have no use in sending myself messages.

I have had several other people try to send me messages and the problem was not fixed. So, I called "Customer Support" again. Again, after several minutes of pushing random buttons I finally got through to another customer service representative. Again, this rep tried to solve the problem. It did not work. She put me through to "Technical Support". Technical Support was incredibly rude and completely not understandable of the situation. He sent me a message from another Boost Mobile phone, which I received. I, however, still could not receive messages from other cell phones. I tried several times. The problem is still not resolved and the tech support person told me I would be contacted in 24 to 72 hours regarding this problem. He also told me repeatedly that this problem was not due to Boost Mobile or my phone.

I am so glad that Boost Mobile has taken responsibility for their terrible service (sense the sarcasm). I will discontinue use of this phone company. I am so disgusted with the service and the "Customer Care/Call Care". I have been in customer service myself for 10+ years and would never treat a customer the way that I have been treated. If my friends or family ever want a suggestion for a phone company, I will make sure not to suggest Boost Mobile. What a joke.

I called Boost Customer service in mid October because of security concerns. I was told to change my pin number. By changing my pin, they explained a couple of things. But there were a few things that were not explained by doing so. I stopped payment for Nov. 4 because of the other concerns and moved to another provider. I checked my phone number a couple of days later to verify the phone service was off and it was. I received an anonymous threatening email, on the first of December. On December 16th, I decided to call my old number. Boost sent my call to the old voicemail, recording those who did not know my service and telephone number had changed.

I sent an email to Boost and Sprint concerning this problem. A gentleman from Sprint called me and dialed the number during our conversation. He received my voice mail also. He immediately called Boost and connected me with a customer service rep. I spoke to him about my concern and he set it up to ring only. He told me Boost gave me an extra month without anyone contacting me, or my knowledge (the official record at Boost Mobile states I contacted them because of lost or missing phone). I have contacted Boost numerous times by phone and email. But sadly, everything they did was to cover their butts. I have two case numbers, ** and **. One is for fraud and the other is compromising my information.

Sprint security contacted me and gave satisfactory explanations for earlier problems. But they turned back on my voice mail, 45 days after turnoff (threat received during that time). I have not received satisfactory information explaining this, especially in light of the threat. I am being brushed off and basically Boost wants this to go away. There is a "Big Red Flag", the lie in official Boost records, stating I contacted them because of lost and missing phone in Oct. and mid December. My concerns and all inquiries have been voice mail on for 45 days, security, and compromising my information to a 3rd party.

Every month, the amount I pay for my so-called no contract phone increases. I started off paying $60. The next payment was $65. This last payment, I just paid $69.00. Boost advertises free 911, now I am told that there is a new 911 tax cost $4 a month. How can Boost get away with that?

I initiated unlimited plan with shrinkage service at Best Buy 02/02/11. All payments were made with the $50 re-boost cards. Only one payment was made late. My account was credited with 50 cents. I have talked to several representatives several times (India) and found humor in the fact that the problem is that they do not understand that $50 minus $45 is $5.00 not $0.50. However I have lost my sense of humor when they have failed to solve the problem. Today they told me the problem was caused because I downloaded a third party app. After reading the other complaints here, I now believe that Boost Mobile is guilty of pre-meditated fraud by denying the discounts they have promised.

They do not have a copy of your electronic payment history viewable online and there is not paper invoice. In addition, I have been unhappy with the phone I purchased which does not have a good speaker, and the complicated system that prevented me from having voice mail set up. I noticed that Big Lots has stopped selling their re-boost cards and Target had them on sale as if they were being closed out. I look for this company to go out of business any day now.

I have been a Boost Mobile customer for well over 3 years now and have made most of my monthly payments on time. I have surely made over 6 of them on time on many occasions, but I have yet to receive any deductions on my monthly bill! Shrinkage? Where is it? I just got another message on my phone 2 days ago telling me that my payment of $45 was due by midnight of that day, which was 2 days earlier then my due date! And they sent me this message at 5:45 pm! They are only giving me approximately 6 hours to make my payment? **?

All this after they sent me a message last month saying that I had made 5 on-time payments and that my next payment of $45 would be due on the 12th of December. But when I tried to make my payment on the 10th, they said that my payment of $50 was due? I am very confused about this whole shrinkage thing. I do like Boost Mobile's coverage but their customer service and this whole shrinkage thing is really terrible, to put it mildly! I'm another disgruntled Boost customer! If my phone is turned off tonight, I am going to have to find another carrier!

On Monday 12/5/11 after work around 5pm, I tried using my cell phone and got a message that "my account has been suspended, I should call boost customer care at 1-877-855-6673". I called and was informed that the account was suspended because I was using it for conference calls. At the beginning, I had no idea what the customer care rep was talking about. The rep told me to email boost mobile from the website and he assured me that someone should respond to me within 5 minutes. I emailed as instructed but did not receive any response till the next day; and the response virtually repeated the same thing the rep told me and up till this moment (12/8/11) my account is yet to be turned back on.

My complaint is that I have a monthly unlimited plan with boost mobile. To get this service, I walked into a boost mobile authorized store and transferred the existing number I had with t-mobile for 10 years into boost mobile based on recommendation from a family member. I did not sign any agreement, and no policy document was given to me when I made the transaction. The so called conference call is a prayer line that I normally join; I am not the moderator neither do people call my number. I usually join the line by calling what I believe is a USA local number (712-432-8813) and I believe I have every right to call this number based on my unlimited plan.

Secondly, as a customer, how did boost mobile know that I was joining a prayer line unless they were spying on my calls? I strongly believe this is a malicious witch-hunting against Christians because most times, many people spend much more time on the phone talking to family members than the time I spent on the prayer line without having their account numbers terminated. In addition, for over a year, I paid boost mobile $5/month for international text (sending and receiving) but never received text messages from outside the country. I called several times with no resolution yet, they never offered to give me a refund but cut me off for conferencing without notice.

Boost Mobile has on their web site, "All unlimited plans have Shrinkage", that after paying $50.00/month for 18 months straight, the monthly payment would then be $35.00. When I finally reached them, with help from a Yahoo tip, they would not honor their statement. They said I was not enrolled in the Shrinkage plan. What! Boost Mobile is a farce!

Purchased cell phone would not dial number that was selected. Returned phone two days later. Was given another cell phone again. Replaced phone cannot get good connection. Returned second phone for complete refund and was denied. I was told by owner to take him to court. I am not satisfied with the harassment and unprofessional service that I have received. I am writing to find what is the best procedure to follow next. Thanking you in advance.

I am a sales associate for Radioshack, and we sell Boost Mobile in the store. After selling phones for the better part of 3 years, I have come to the conclusion that Boost Mobile, although a good price, it a complete waste of money. Mainly because if you need help with your phone, expect to be on the phone trying to figure out their IVR. It will take you over a half of an hour to try to reach support. There is no button to hit for customer service. The options they give you are limited. They make you sit on the phone listening to how to program your phone, but at the end, they say sorry, cannot do it through the system, and to call back and request to speak to a live operator. How am I supposed to do that if they won't give me the option.

It is a serious waste of my time as an associate, and a waste of my customers' time for having to wait that long to speak to somebody. Also, they have garbage phone lines, because half of the time when you call in, they hang up on you before the word "hello" is uttered. All the tech support is foreign, so you can barely make out what they are saying. I for one am no longer going to sell Boost Phones because of this. It's about time America stands up, and denies the use of IVRs in our market.

I went with Boost 9 months ago because they offered the $50 monthly unlimited plan with shrinkage. It sounds like a great deal and if you have no problems with their billing department it might be. If you have a problem though, it is an absolute nightmare! I signed up for the AutoReBoost program, so I expected my phone to keep working and the charges to show up on my credit card. It didn't work that way. Every couple of months, I would wake up and the phone would be dead. I would log in to their website to see what happened, and they would say my account was restricted for non-payment. I would try to use my perfectly good credit card and it would be refused, so I would add another credit card and it would work, for a couple of months, then they would start refusing that one, too, and cut me off with no warning. I tried to call their "customer service" department and after 45 minutes of useless button pushing talk to someone who could not help solve the problem.

After having my service cut off like this for the 4th or 5th time in 9 months and after having multiple perfectly good credit cards locked out of their "advanced payment system" for no reason at all, I gave up and went to Sprint. Boost refused to release my phone number to Sprint until I paid them more money to "reactivate" the number, which I did. Then, they refused to refund the charge for the full month, even though I only reactivated it for a few hours so they would stop holding my number hostage.

If you have any problems with Boost billing, get out immediately! It will not get better. To be fair, my wife uses Boost and has had no problems like this. But if you do, you are doomed with this outfit. They cannot or will not fix the problem.

Purchased two Samsung Transform Ultra Android phones from a Boost Mobile merchant on Franklin Blvd, Gastonia. Phones were charged and when I tried to download the wallpaper, both phones began to slowly get hot. Contacted the merchant, he gave us new batteries and said not to return to him. That's why I purchased insurance. Next time contact Boost Mobile. Problem continued. I called Boost Mobile who in turn told me to contact manufacturer (Samsung). Contacted Samsung who told me to contact the insurance. Contacted Asurion and they returned me to Boost Mobile. Boost Mobile kept passing me from one person to another and then I finally ended up with Samsung again. The person told me to hold on and the phone went dead. So here I am, I've just spent 4 hours on the phone and still unable to resolve my problem. I would like new phones or my money returned to me. Thank you

My mother called Boost on Oct. 21 to order a new phone for my nephew. On Friday, Oct. 28th she called again to check the status of the phone. They told her to call back on Monday, the 31st. She called on Monday and was told to call back on Tues. Nov. 1. Wow. She is a senior and this puts her in the bed all day on Tuesday. She was so worked up. My nephew who lost both of his parents a new a part. His father to cancer and his Mom to MS. He just made athlete and student of the year. And I can't get his phone for 5 more days. This is the worst example of customer service I have ever experienced. I called after my mother was so tired of navigating through the prompts. They hung up on me twice and later someone called to confirm it will be five more working days. Do not get this service. This is the worst phone company. They are still charging me for the service and I don't have a phone and no one called to tell me it would be 2 1/2 weeks before I would get one. I am a very very unhappy customer.

I used a credit card to make a monthly payment and Boost signed me up for stuff I never authorized. I lost the card so no charges could be pushed through, thank god.

Anyways, I call up boost to see how to go about changing phone numbers. I was asked for credit card and I refused explaining what happened when I went into the store and used my card to make a monthly payment. Next thing I know, my account is locked. I call for a week telling them my account is locked and they say, "well if you just give us a credit card we will make reinstate the account." I tell them no. After speaking to several reps and supervisors they tell me my account is locked because I have the wrong pin number.

A week later, I get a text containing my pin number, which is the same pin number I had been giving them. Yet, I still cannot access my account. I am then told that I am lying and have access to my account. I take pics and tell them I will send those to them to show them that it is still indeed locked. They refuse the pics. I call again hoping to get someone who can tell me something. They refuse to do anything but they say they will call me back. I have been waiting over a week for that call.

On October 11, 2011, I went to use my phone around 7:30 pm and found out that I couldn't make a phone call. I would get a message that said, "Your call could not be validated. Please contact customer service" When I call customer service, I was told that someone called at 6:23 pm and canceled my account to use the equipment and that they were able to provide my pin and personal information.

Today is already 10/19/11, and my issue has not being resolved. They have opened more than 5 cases on my account and none have been resolved. On 10/18/11, they restored the account, but not on my phone (don't know to whom), but the account is still under my name. On top of that, whoever has my information also changed my pin in the account. The account is active on another phone with my name and all my personal information. That is just crazy. I don't like the whole fact that pin numbers can be accessible to people so easy. I own my own business and this is actually the phone number that I use to connect myself with customers.

I have been a long time customer of Boost Mobile and I purchased a Samsung Galaxy Prevail in July 2011. For over a month, I have been getting an error on my phone. There was not any problem at first but I suddenly had some afterwards. I called Boost and they did some trouble shooting but nothing helped. They referred me to Samsung who wants my phone for about a month with no replacement during that time.

Boost refused to do anything because I didn't buy insurance. The error that is happening is a network error but Boost insisted that it is Samsung's error. Samsung told me that it was a network unknown error. In the end, I had to buy a new phone! I am thinking about switching services when we have the money. I am out of money for two phones and ** service. Not to mention all the time that I wasted calling them and Samsung several times.

I am on the Shrinkage Plan. Now that I am in my first payment reduction, my service is pretty much non-existent. I can receive some calls; however, I cannot place them. I am perturbed, to say the least, because this is the only phone I have. After researching the matter to confirm if it may be a common occurrence with Boost Mobile, I decided I should report them to the agency that regulates these matters-- the Federal Communications Commission (FCC).

I pay my bill four days early every month, as I am disabled and now on a fixed income. I would love to go back to Sprint, if for nothing more than their superior customer service. However, I cannot afford to pay twice what I am paying with Boost. I suggest you visit this website at the FCC to register a formal complaint: www.**. Make your complaint, make a change.

I purchased a Samsung Galaxy Prevail and signed up for service, based on being told that there was service in my area. The phone never worked properly and gave continuous message that no money was in account even though I was on prepaid, auto deduct. Virtually every phone call had dropped out and had to be recalled several times. Boost finally admitted that I live in a fringe area and that I needed to buy a simple radio, walkie-talkie phone in order to get service. I canceled my service arrangement but had wasted nearly $500 in phone cost and fees, while completing fewer than 50 phone calls. Boost would give me no credit, even though I did not get the service I paid for.

On October 9th, my Internet and picture messaging on my cell phone wasn't working. I called Boost for the 5th or 6th time in 10 months because there's always an issue.

I was on the phone for at least 45 minutes. They had me punched the same code in over and over with the same result, failure. They suggested I clear my phone completely: contacts, pictures, messages, et cetera.

Finally, I got Daniel, the supervisor, and told him that my prior service with another provider had no interruptions for the two years I was with them. He replied, "I don't need to hear that." He was very rude and demeaning. He also said the system was down and if they were to clear my phone, it still wouldn't work.

I almost lost everything in my phone for nothing. Wow, these guys are not only **, but they are rude and have no concept of customer service.

I signed up for Boost Mobile shrinkage plan. I always paid on time and when the 6-month time frame came up for my monthly bill to go down by $5.00, my phone was suddenly disconnected. I had a text showing that I had $50.00 in my account enough to cover my monthly bill. When I checked into my account, two days before my monthly bill was due, $0.29 was removed from my balance with no explanation as to why. I never received a text notifying me that any transaction took place to remove the $0.29. Whenever anything is done on my phone, such as purchasing, adding or removing of money, I always get a text statement. So my activity log is giving me no reason for the removal of this $0.29, but it was just enough to bring my balance under $50.00. So when the time came for my monthly payment, my phone was shut off because of the lack of enough funds. I called and questioned the service guy and he put me on hold. He came back and said, "Your phone is working now." There was no explanation as to where the $0.29 went or why it was taken and suddenly put back when I questioned about it.

Now because of this, I did not get my 6-month lower shrinkage rate. At this point, I was just glad to get my phone up and going, but I knew this was an attempt to interfere with my 6-month on-time payments. So now, it is close to the next 6-month time line of paying on time and, therefore, should be rewarded with the low monthly bill. After I saw the amount of other people who also ran into problems once their 6 months of paying on time came up (their issues were a little more difficult to fix), I have decided to get off the shrinkage plan due to fear of what Boost will do this time around to try and cause a late payment. This really needs to be looked into. They are scamming their customers.

I did not receive my lower monthly rate even though I complied with all of their requirements. Due to fear of what they will do again to my account once I complete another 6 months, I have removed myself from the shrinkage plan.

The Boost "pay as you go" system is a scam. I made a substantial pre-payment into the account, and even though there was a significant amount of money in the account, Boost considers the account "expired" if an additional payment is not added within 90 days. Additionally, I used the online "re-boost" system to make a payment in the prescribed period, and although I thought it was successful, some glitch kept the payment from being processed. Therefore, I considered the account "updated" and Boost did not. They seized my remaining balance a few days later under their 90-day expiration policy.

My cell phone was stolen on Saturday 10/1/11. The person who stole the phone was able to receive my pin number by this company with no questions asked. My debit card was attached to this account. After the thief got my pin number, they changed the phone number on the cell and now, the company stated that they cannot suspend the account without the phone number which I do not have. I have called them several times and have gotten nowhere. They just said sorry, but without the phone number they can't help me. I had to put a stop on my debit card which is causing me hardship and I have bills that will bounce now because I had to take the money out of the account. This is poor business to give out a pin number without asking verification questions to be sure that they are speaking with the account holder.

My children had their phone for a month now. I made the payment on time (before the due date). I got a confirmation email that the payment was received and posted to the phone. I even received text message on said phone, saying that the payment was made. Then, I get an email saying that the service was interrupted because the payment wasn't made. I have my credit card statement showing said payment.

I've tried to reach this lousy company to no avail. You can't speak with anyone and it says that they don't recognize my phone and hangs up on me. My only option is to make another payment. How am I to rectify this if I cannot reach anyone? Can you please advise me? :(

Today my son's phone was stolen. I reported this incident right away to Boost Mobile customer service. Unfortunately, they did not help me with this matter. I spoke to a customer representative, whose name is Juan. He said that I had no insurance in my son's phone, when I know they charged my bank directly for an amount of $65.33. I have the $60.00 monthly plan plus $5.00 insurance. According to their records, the phone is not insured. Yet, they are charging for the monthly service and the insurance fees each month.

I am highly disgusted and unhappy with Boost Mobile services. In addition, I spent hours speaking to multiples representatives (they had me jumping from representative to representative with no success) who are very unprofessional and rude. I have zero respect for this company. My best recommendations and advice to any future customers is to stay the farthest they can (away) from Boost Mobile. Otherwise, you will go through identical, if not similar, unnecessary situations. Boost Mobile should be off the market, and be sued.

I ordered new Blackberry curve. After 3 weeks, I still have not received it. The phone has multiple problems and I still paid the bill for this month. Now, the phone will not turn on at all. I have had nothing but problems with Boost Mobile. Also, the phone is only 3-4 months old. It is not the first one I have had to have replaced due to manufacturer defects.

I feel and think that most people will agree that you have the worst system in the world, along with your poor answering service with that ugly tone of voice that gives you no option to talk to anyone. All you care about is your money. That is the only option available to your customers. You have the worst possible customer service available and you take advantage of the consumer by only having options for your benefit. All your system talks about are how to take people's money. I really think that people should be able to ask someone about their phone troubles. You are inhuman in your management ways. Your money hungry power is noticeable all around the world.

1. Since Feb. 2011, I notice sometimes that my cell phone doesn't ring or vibrate when I get some incoming calls. Upon numerous calls in June 2011, they sent me another phone of the same model to put my sim card; out of the old phone into the new and told me that I will lose all my pictures, screen savers and games. My response was no and they will not compensate me to get those back on the new phone even after being at their mercy, telling them that it is not like I chose to get another phone; I am forced to because evidently, the current phone was defective to begin with. So a Boost representative, Steve, called me from 1-817-215-3586 and wouldn't reassure me of any compensation and "never", as he stated, call me back for follow up. I did call that number on August 30th 2011, leaving him a voice mail.

2. Since August 27th 2011, in the evening hours, I cannot access the internet. On each call, I first explained that I'm already under doctor's care for liver failure and kidney failure, and he want me not to be under any stress or emotional upsets. Plus, I barely have time to make my own personal phone calls or write my own personal letter and emails. Yet since August 28th, I made numerous Boost calls and emails about the internet situation, only to be subjected to no solutions and more hardships such as:

f. I was told by a Boost executive at 1-866-553-9808 on September 1st that the Boost rep who gave me the feature reset instructions on the evening of August

30th 2011 gave me incorrect instructions because by listening to him; he failed to tell me that all of the data on my cell phone would be lost forever, which resulted in me losing family cherished locked messages with special writings and pictures that my family said they no longer have to resend them to me; all my phone contacts "about 90" were deleted, so I had to take time. I don't have time to retype those contacts and some which were important business and state political office contacts. I don't remember their number and I am having trouble trying to contact some of them for the number again.

I have been a Boost customer for over two years. I know when the bill is due but Boost still sends me several text messages five days before the bill is due. I have repeatedly asked them not to send me these text messages as for I know when the bill is due.

Under the CAN-SPAM Act, I have the right to opt from these alerts. I replied with "stop" but they do this every month regardless. I feel my rights have been violated by the Boost mobile company and I think they should be sued for this violation!

By posting on this page, I will not be bombarded by solicitation calls or text messages! Anyone to do so will be reported to FTC and or sued!

What an awful customer service! After being bounced around from person to person, I got so frustrated that I started to cry. In turn, the fourth man that I spoke with transferred me without warning to a department that had nothing to do with my issue. The phone service was not good! I have experienced dropped calls, tower problems and terrible customer care! I prepaid my service and no service has been provided for two straight weeks. They refused to give my money back. This is the worst company I have ever dealt with. Warning: subscribe at your own risk!

I just bought a new boost touch phone after 6 years of having an old phone and I just got this one for like 2 months. Now, my speaker doesn't work and sometimes my phone freezes, and it did for two days. You guys still took my money off but I would like to know if I can get my money back on my phone and how to get my speaker to work. I never had a problem before and now I do with a new phone.

Their customer service department is the worst. I've been given the runaround for a month. My handset malfunctioned and I called the customer service department on July 20. 2011 asking the department to suspend my account until I receive my replacement handset so that no further charges were made on the account. I was told that they would send out my new phone 5-7 days. I confirmed my mailing address and email. I gave it almost 2 weeks before I called again. The operator told me that the mail/shipping address did not match their records, so the case was closed. I again confirmed the shipping address and found out that the department did not change it at all.

I was then given a case number at that time, but no tracking number. The operator told me to call again tomorrow to check the status. I called the next day to find out that my case was pending. I called again the next day to find out that the address was not changed again. I confirmed the address that they had on record to find out that it was to a PO box number which I never gave them. I waited on the phone for 1 hour talking to 3 different operators; being transfered around and got disconnected.

I called again asking for a supervisor. After explaining for the 4th time about my problem, she puts me on hold for another 20 minutes. This is the worst company I have ever dealt with when it comes to customer service. Their operators are **; instead of solving my problem and helping me in a timely matter, I became more and more frustrated and stressed. There was a huge communication problem. Everyone I spoke with had broken English. I wasted hours and days on the phone. I plan on trashing the phone and returning it to boost.

I used Boost FastCard to put money on my phone to avoid service interruption. The next day, my service was interrupted and when I called, they said that I would have to speak with FastCard because their cards were green and black even though a picture of the FastCard was on their site. I contacted FastCard and stated that Boost would have to call and get the information then make the decision to return the money to me. Boost stated that FastCard would have to do this.

After several days of being transferred to automated systems, disconnections, and being blown off, I finally got Boost and FastCard connected. The representative from FastCard stated that she would give them the information so they could transfer the funds because they did this all the time, but Boost still refused to transfer the money. The last representative looked at the phone that the money was attached to and then stated that there was nothing that they could do.

I have been using Boost Mobile for years. I have Auto Re-Boost with shrinkage setup. This means the payment is taken automatically and every six months, it's reduced $5, with a pay date on the 15th of every month. Now this being my first payment that has been reduced, they have screwed with my account when they tried to take the money on the 13th instead of on the 15th of every month. I've been on the phone for over three hours the past three days with Boost, because I received a text stating the payment was going to be taken on the 13th. I was assured that would not happen but it did.

Today, they cut my service despite receiving payment. I called today and was on the phone for an hour and 34 minutes. During that time, I was transferred to seven different representatives and over 70 minutes of that time I was put on hold while being transferred between reps. Finally, I said that if you are transferring my call again, it needs to be with the manager so I can have my complaint filed. Rep 11812 preferred to take the complaint herself so I was upset and insisted on speaking to the manager. Rep 11812 said, "I'll transfer you now." Rep 10054 picked up my call after 27 minutes and 42 seconds. I asked whether she is the supervisor and she said no. I explained the situation then she said, "Yeah. I'm a supervisor."

On June 27, 2011, I went to the Boost Mobile Store with address : 1313 St. Nicholas Avenue, New York, NY 10032 to buy the Samsung Galaxy Android phone. At first, the dealer was charging me $160 but when he wrote the receipt he was charging me $205. On the receipt there is a charge for $160, $25, for the minutes that were never put on the phone and $19 for the tax. He also wrote $180.41.

We went to other stores and have had Boost phone before and they don't charge taxes on Boost Phone. Aside from that, the service was bad. If someone walked in he would tend to them first and would leave us waiting, it happened twice.

A couple of days later, the screen on the phone stopped working and we went back to the store to change the phone and they told us that they don't change phones. We looked at the receipt and it says they could exchange within 7 days from the date of purchase. We went there on the 6th day and we had everything required to have the phone changed.

They told us to go to their other store on 181 Street, Audobon Avenue where the people were very nasty. We were told there that the phone costs $205 and since we paid for $180 we were not entitled to the change. Huh? When we tried to call the shop's phone number, it was not in service. When we went to the store and we told them that their phone is disconnected, they said that it's the fax number however, their receipt says it's their telephone number.

The service was very nasty even though they did an exchange. Also, they said that the phone also comes with an SD memory card which they did not give me. Service rate, two thumbs down!

I have been with Boost Mobile since February 2010, always pay my bill on time and have had nothing but problems with this company. I never have service (even in "good coverage" areas). I call several times a month when the phone loses service always to be transferred around 3-4 times, getting disconnected at least once on every occasion, ending up with someone who is unable to do anything about the problem. Always troubleshooting the same issues when I explain that I have done all the troubleshooting before I called (since I know what to do after so many calls) still no one is able to fix or help with the problem.

This company needs to be shut down. I tried to upgrade a handset. At the same time, I paid my pre-paid monthly bill. The new phone wouldn't activate. I was without a working phone for days, with all the Boost representatives giving me the run-around and lying. I put an extra ten dollars in my account to see if it was an activation fee; however, there was no activation fee for transferring. I finally got fed up, returned the phone, cancelled my payment at my bank, and called them to refund my 10 dollars that was untouched in my Boost account.

They told me they won't because I paid cash. Well, that is stealing. I have a receipt, proof, that I had ten dollars put into my account. They told me they won't refund me because I closed my account. Um, that's still stealing. Besides being liars and thieves, they are also ghetto, having songs that are un-edited, using curse words while they put you on-hold, and I mean the "f" words--highly-offending people, rude customer services, not family-oriented, unclassy, unorganized illegitimate company. So, I switched to AT&T. They still have my 10 dollars that they stole, and I am hoping that someday there will be a huge class action suit filed on these guys and we put them out of business.

I contacted customer service concerning shrinkage plan that started October 2010. The agent stated that since I just called in February 2011, that the plan could not start until I called in to switch plan. I told the agent that I was not informed about the plan until February 2011. The agent refuse to change the start date of the plan.

I transferred my phone number to another carrier. I had a balance on my account at the time. I wanted a refund. I had to make three calls to finally speak to Mario who refused to give me the name and number of his supervisor. I spent 40 minutes trying to reach the right person. Customer service representatives pretended to transfer me on the first two calls and disconnected the calls instead.

I tried calling five other times from my home and cell phones and the calls wouldn't go through. I assume they have some kind of blocking software for "troublesome" customers. Mario cited the customer service terms and conditions to say that I forfeited the balance on my account once the account was closed. Even if such a term exists, I can't believe it is legal.

I purchased this company's prepaid phone and $50 reboost card for unlimited talk and text at a Walmart store, and when I went home to activate the phone, the phone could not get a signal in the house. You would have to go outside every time to make or receive calls. So I called a Boost Mobile Representative to help resolve my issue and I spoke to about 5 reps to do troubleshooting. I asked them if I was the only one having problems with their phones and they said no. So that means their ripping a lot more people off other than me and the last representative said there is nothing else we can do to help you. He also said that sometimes their phones don't work inside a building. I said you don't label that on the box because if you did, people wouldn't buy the phone. So that was a waste of time and money for the reboost card I purchased.

So I took the phone back to Walmart the same day, but I was left with the reboost card $50.00. So I called Boost Mobile and I asked for a refund for the $50 reboost card. I was transferred to this lady Representative. I thought she was trying to help me, but she told me a lie (I guess she wanted to get me off the phone). So she said if you send an email to our customer relations department and tell them I want a refund on the $50 card, then they would send me a check for $50. But when I did what she told me, it comes about she was lying. They kept saying they do no refunds on cards. They just ripped me off $50 when I did not even use the card. I can't even get a signal inside a building. I mean, what kind of phone is this? They're ripping people off and I'm not the only one who had this problem.

PS: My sister purchased a phone too and she had the same problem as well. So they ripped both of us off and a lot more people.

I started with Sprint boost mobile on October 15, 2010. I had a friend of mine with me that lives in my apartment building. We went to the sprint store on Centennial avenue in Piscataway, NJ. There I paid $64 for their cheapest phone and $50 for the first month of the boost care unlimited shrinkage plan and $5 to start the phone on the shrinkage plan. It reduces your bill $5 every six months if you pay on time till you reach $35.

Two months later I had an issue with the phone that needed troubleshooting. While troubleshooting the phone, the man there hit some sort of button that erased the account info. He called the company and told them that he pushed the wrong button in his computer and he and another lady who works there and was around when I paid for the phone and the plan told them that I was already in this plan for two months. They didn't want to give me credit for those two months. After two days I finally got them to give the months back to me because I told them I had all the paper work and that I was going to report them.

Since then, every month they have been shutting off my service on me around the sixth to the tenth. One time they told me that they again did not have record of me having that plan. This time their computer showed a pay as you go and they said my money ran out. I told them I had unlimited so they said they would start the unlimited that day. I said what about all the months I already acquired toward my shrinkage. They said they couldn't fix that. They also tried to change the date I pay to earlier and I told them that is robbing me of money.

I'm required to pay for a month of service on the fifteenth. I deserve to get a whole month of service so I spoke to a manager. They also denied me till I mentioned reporting them. This was around 1-6-11. The next two months the same exact thing happened. They change my plan, I have them change it back, they deny me my months already acquired and tried to change the payment date. After the first payment which was cash, I gave the money to my mother who paid by credit card. She paid early to make sure it would be in on time so the I told her that I would like to be able have it so the bill would shrink. She paid 11-5-10, 12-3-10, 1-6-11, 2-7-11, 3-8-11.

The last time I spoke to a manager I told her I would like a hard copy of the fixes she is making toward my plan. She said I would be able to print it from my account info on the web site. My computer was not working. She would not mail it or email it. I went to the library and pulled it up. I was expecting to see that it was a shrinkage plan, that the pay date was every fifteenth, that she gave me a five dollar credit for 4-15-11 and that I was due to shrink to $45 at 5-15-11. The only thing there was that it was a shrinkage plan. I tried to call her back. Her name is Chris and they wouldn't let me speak to her.

I payed for a $64 phone that I cannot use with any other company. I went through horror each month without a phone because that was my only phone. I constantly need to meet with people for work related issues; I need a mobile phone that I know will work. I told the company I would never put myself on a pay as you go because I do speak a lot and don't need the phone to die on me. That's why I pay for unlimited service. This company does not know what they are doing or they are trying to screw people out of their shrinkage.

I love my Blackberry 8330 and I said being that It cuts off and most of the time no one can understand what I am saying so I called boost customer care. They tell me my insurance does not cover my blackberry. What am I paying for? Please help me.

Boost Mobile representative, assisted me in a technical issue with my phone. The representative proceeded to change my account pin giving me no access to my phone. Upon calling Boost Mobile, I was told that an investigation would be done and my pin would be reset after 24 hours. It has now been 24 hours and I was told that they would have to give me a new number because they are unable to reset the pin. This poses a problem as this number was given to my contacts and a new number inconveniences me. They are unable to explain to me why they are not able to go into their system and do a mass reset.

My need was a phone that had the capability to: take pictures, had a walkie-talkie press to talk, and turn by turn GPS. That I expressed to Mr. **. His response to my choice of phone was, "Of course." My choice of phone was the Motorola i1 since it was the most recent boost press to talk phone on the market. Next, I asked him the cost of the phone, he gave me the price of $299.00, plus tax came up to $325.00. At the time I had the $299.00 to the pay for the phone, but not the amount for the tax. The phone wasn't in the store on the date of 01/21/2010, so I went back on 01/24/2010 as he said I should. The phone wasn't there so I had to go back the following day to pick it up. Not only was I sold a phone that did not fit the specified needs, but I was charged extra for the sim card that came in the package with the phone, which he took out from the package that the phone came in and made it seem as it was a card from his store.

Furthermore, I was charged taxes for the monthly fees for the service that I shouldn't have. Boost doesn't charge taxes for monthly fees. When he put the package in the bag to hand it to me, he put a receipt in the bag. I did not pay much attention to the receipt at the time; I simply took the purchase in good faith. When I went home and started looking at the receipt in details, I noticed that the money that I gave him was not included in the payment. At that point, I became concerned and called Boost to get a clear understanding of what the content of the package should have been, plus the taxes I was charged with the monthly fees. When I recognized I was charged more than I should, I was somewhat unsure whether I should take the issue back to the store or just letting the issue go. I was more interested in the use of the phone than being cheated.

After exploring the GPS feature on the phone and calling Boost to educate myself on the needed feature of the phone, I realized that the phone was not going to meet our need. I went back to the store to let him know that I could get a refund. Immediately, I was treated as a criminal. That was the point he told me that he had a no return store policy and that he gave me a receipt. Of course, I had to dispute that claim because that was not the case. That's when I called the police. I cannot take the case to court because I bought the phone for my brother and it was bought in his name. The damage that resulted in that is I am now cheated out of $400 total and stuck with a phone too slow that cannot provide the needed service of turn-to-turn GPS and is therefore of no use. I can get no help from Boost Company or the store itself. The service is immoral, crooked and unjust. I would appreciate any assistance from your association.

I called Boost Mobile to ask if Panama or Denmark was a part of the international calling that they offered to add on to my plan for $5.00 on 1-18-11. I was told that those countries are not offered at this time. But I was asked if I would I like to sign up for their promotional offer of the "Shrinkage Plan". I declined as I have for the past three months. I went online to pay my bill, which is due by the 21st of the month. My service is good up until midnight on the 21st of the month. If I do not pay, I have no service on the 22nd of the month. I normally pay on the morning of the 22nd. When I wake up late in the evening on the 21st before midnight, I know I have service the whole day of the 21st.

I got this email saying, "Welcome to the Shrinkage Plan." I sent them a reply saying, "I did not sign up for this." Then on the morning of the 21st, I found my phone dead, no service. So, I called Boost Mobile. They said that they couldn't get my $50.00 unlimited plan back because they don't offer it anymore. I told them that they have not only changed my service without my permission, but they have shorted me one day. They said that they are very sorry but there is nothing they could do to get back the $50.00 unlimited plan. It's because they don't offer that anymore. But they said that the new plan is exactly the same. No, it isn't. You have a million customers that you are changing over from their old plan to the new one and cheating them out of one day of service, which is a savings to Boost Mobile.

So, I say that Boost Mobile is up to something and that something is saving money without letting the customer know. It's very suspicious when I tell them that I have been a customer for five years and have always paid my bill on time. So, why do I have to sign up for this Shrinkage Plan in order to get the savings when I pay on time? I already do that now. So, if nothing is different, then why do I have to sign up to get it? And why are you taking one day away from customers without their knowledge to the advantage of Boost Mobile? I have filed a complaint with Boost Mobile internally. But I am sure they are going to come back with an apology and an "I'm sorry we can't do anything about it". Well, maybe it's illegal to change someone's service without their knowledge or permission. What do you think? I am thinking of turning this over to the FCC or the commission for whatever for investigation. I think there is something fishy about how they have done this switch without permission and then take no responsibility for it.

I started using Boost last Oct. 3rd. On Jan. 10th, I switched to MetroPCS. I had an extra $60 in my account. One of their employees called me after I asked for this money and he said my account balance is $0. I told him that there was an extra $60 in my account. He said that when I ported my number, the account gets closed and the balance went to zero. I said I don't care what the computer does. My account had $60, now I want it back. I can prove that I made a deposit of $100 to my balance. There was $10 left, so there was $110. They took the $50 for January, so I had $60 left over. It was there in my account.

Their employee said that Boost does not give refunds. Another email I got referred me to the Boost Advanced customer support. That person said that since my number is not in their customer system anymore, he cannot view the details. I don't want this to become an issue. I just want my $60 back. Please forward this email to The Boost Mobile president, his name is Matt Carter. I just want my $60. Thank you.

I have been with Boost Mobile since July 2009, with my payment date always being on the 23rd of each month. In October 2010, I changed to the $50 monthly plan with shrinkage, several days before my payment was due. Shortly after midnight on October 23rd, my phone service was interrupted. When I called to find out why, I was told that by changing to this service plan, my payment date was also changed to a day earlier. However, I was never told of this by email or text messages, only receiving an email confirmation of the plan change with no mention of due date change. I have talked to them several times about this issue, even being contacted by their executive escalation division (or whatever it's called), who agreed that I was never informed of the date change.

All I want is for my payment for October to be counted as being on time, and they refuse to do this even though they agree I was never told of a due date change. I filed a complaint with the Florida Department of Consumer Services and received a letter in the mail today stating the "business has refused to cooperate and the file has been closed unsatisfactorily". All I want is to have 3 months credited toward my shrinkage plan, and not two. This isn't much to ask. I have threatened to change cell phone companies, which they don't care about, but I can't afford to purchase a new phone right now. My phone was shut off for part of a day, and this has caused me undue aggravation over the course of the past few months.

My husband and I went to BestBuy and purchased 3 Boost Mobile phones for Christmas presents ($75x3) and paid the 1st month's fee at the same time, in-store, ($50x3) at a total cost of over $411.00 USD after taxes, fees, etc. We brought them home and noticed that the internet did not work on any of the phones, even though we paid, in full, for the free talk, free text and free internet monthly service. When we called Boost's Customer Service number we were given the runaround by over a dozen Boost representatives, literally. We were given several excuses as to why the internet service that we had already paid for did not work. We were told that we needed to wait 24 to 48, to 72 hours.

Even after 4 days (96 hrs) of waiting, the internet never functioned on our BoostMobile phones. In addition, we notices several sexually explicit pornographic links on the phones' programs, including links like these, to name a few: "** Santa Diana", "Two ** Erotic Babes", "Big Rack Popping Out", "Bootie Thong Seduction", "Eurobabe Topless in Position", "Fine ** Sarah **", "Lexy, **** Collage Co Eds", and many others. And those are exact quoted links on the Boost Mobile Wallpaper and Web main pages on the phones, which incidentally were purchased as Christmas presents for our 13 year old and 9 year old daughters! When we communicated these concerns to BoostMobile, we were literally laughed at by some "customer service representatives".

When we asked for our $411 USD back in exchange for the phones, we were told "No." Also, one technician encouraged us to subscribe to the ** at a cost of $9.99 per link, and then unsubscribe, and that should remove the pornography from our phones. He actually told us to do the exact thing that we were trying to avoid. When the reps did not like our protests, they all but two disconnected the calls, refusing to deal with us and our needs.

I've been a member of Boost Mobile for nearly two years and I have to say for the most part that I've had little in the way of problems with their service. However, today, I had a really negative experience with their service which was so bad, in fact I nearly decided to join another carrier. I was a member of the monthly unlimited plan or the flat fee of $50.00 per month up until last month when I decided to join the monthly unlimited plan with shrinkage.

Since the day I joined Boost mobile, my payment has always been due on the 19th of the month before midnight of the 20th, which essentially means just as long as my payment was received by this company by 11:59 PM on the 19th the service would not face an interruption and this has been the case for nearly 24 months. This morning, however, when I turned on my phone, I noticed that my service was interrupted in spite of the fact that I had payed for the full day of the 19th the previous month. My payment on November 19th should have covered me until 11:59 PM of December 19th.

I spoke to numerous representative about this and initially they tried to say "That's the way things are done now" and then they conceded that this sometimes happens. What happened today was a supervisor by the name of Edward gave me one day of unlimited service by switching me to the two dollar a day unlimited plan until midnight so that my service would be restored and then supposedly as of midnight tonight, the new payment I made will go once again to the monthly unlimited plan with shrinkage. The last representative I had spoken to had said this had only happened because my regular monthly unlimited plan and unlimited plan with shrinkage plans overlapped since there was a transition to a new plan and as a result my service was discontinued early, but I have the sense this was a fabricated explanation.

I had said to a supervisor by the name of Edward that restoring my service was not a favor you had passed along to me, that was something I had already payed for, will there be any compensation for the fact that my service was disconnected by your own error and for the fact that I had to invest so much time and stress to correct your mistake? The supervisor named Edward's response was " I have resolved your issue." I had said no, you gave me what I payed for by turning my service on again and he rendered no credit for the mistake they have made, which I think was insulting. Edward had said that even if I gave you credit for one more day's service under the monthly unlimited plan with shrinkage, your service would still be interrupted, but that is also false, because if they gave me credit for one days service, the payment wouldn't be due until midnight as it normally would have been. That's when Edward said that he'll just give me one unlimited day, then I can make my payment like normal.

At one point, supervisors by the name of Nathan and Edward tried to explain this error as being done because of the fact that my payment was processed on November 20th of last month as opposed to November 19th as I claimed. I explained that even if that was the case, which it is not because I have a bank statement to verify that transaction took place on November 19th, that if anything if I made the payment on the 20th as opposed to 19th that would mean they turned my service off even earlier than they should have as in that scenario the payment would not have been due until midnight of the 21st.

I was just wondering if this has happened to anyone else who has made the transition from Monthly Unlimited to Monthly Unlimited With Shrinkage and also to get some advice on how to handle this situation as I'm still a bit upset about it. If they had made an error and apologized about it, I wouldn't be so upset, but to try to act as though what I've been doing for the last two years was suddenly different, angered me quite a bit.

The one supervisor by the name of Nathan was so rude, that when I asked him to repeat his name due to poor reception, his response was, "Look my name is Nathan! " Another supervisor by the name of Edward was equally rude and unapologetic. God knows I have problems that eclipse this problem by far, but it's incredible just how badly something like this can upset you when you have to fight to get what you have already payed for. I had to endure hours of stress and anxiety just to fight for something I had already payed for and I suffered various anxiety disorders and this experience only created a more profound sense of stress and anxiety in my life.

The two supervisors I listed above were incredibly rude and unapologetic for their mistake. I was left without a day of service I had already payed for but to be fair, two women by the name of Violet and especially Ann, tried to help me with this situation but by then it was truly too late to rectify the situation without the expense of me enduring a great deal stress in the process. One of the female representative offered me all of $3.00 in credit for all that I endured. The supervisors offered no credit or compensation for what I endured whatsoever.

Beside the embarrassment, this has truly caused me to suffer due to the large amount of stress. I have encountered and has further complicated the many anxiety disorders I already have in place.

Boost cut off my prepaid cell phone today even though I had paid $50.00 on my plan online on 12/11/10. On 12/12/10 Boost added a $6.99 charge to my account. I have the $50.00 month plan. I was only prepaid the amount of my monthly plan which is $50.00.When Boost added the $6.99 fee, it took away from the $50.00 I had paid.

When I called Boost to tell them I had paid my bill they said I owed a balance but could not say what it was for. I attempted to pay the $6.99 fee, but Boost would only accept $10.00 minimum payment. The first customer service person I spoke to at Boost said they did not know what the charge was for but said I needed to pay it before I could get my phone back on. He did offer to send me to customer service but I asked him to take my payment because I had to get my phone on first. He accepted a $10.00 payment. He transferred my call but I was disconnected.

I attempted to reach Boost several times after that and was put on hold several times. I was disconnected a few times and had to redial the same number 4 times before I finally got through. When I did hold, it was for at least 10 minutes. When I got hold through to the credit card department, the woman I spoke to gave me credit for the $6.99 charge. She then transferred me over to customer service (Laura)who said she'd block my number from getting future text messages from topic text.

Boost stated I might need to change my number which is not an option! She advised me to cut my phone off and then call 225 which would give me a $5.00 credit (for my trouble!). I cut the phone back on, it said I would owe $39.00 on my next bill. I was given $5.00 credit plus $10.00 credit for the $10.00 I paid to get my phone back on earlier today (minimum payment they would accept).

Okay, so I added $40 to my Boost Mobile account on December 9, 2010 after only having $5 on my account, which equaled to $45. I was five dollars short. So I called Boost customer service to switch to the Pay As You Go plan because I didn't have enough money for the $50 Unlimited plan. The lady tells me that she's going to help me with my problem and tell me to hold on. When she comes back she tells me that she just credited $5 to my account so that I can still continue the $50 Unlimited plan. I thank her and hang up.

Right away I called "my call balance" and to my surprise I only have one dollar in my account and I owe $49 to continue my service. So I called back and explain the situation; the guy tells me I purchased ringtones that I did not purchase and the most he can do is give me $36, which is less than what I started off with. Then he lies and tells me that the rest of the money will get on my account in ten minutes just to get me off the phone. I need my phone because I have young children in school. And I am without a home phone. I have no other means of communication.

They keep on giving me the runaround on a replacement phone and told me to contact another number and they said that it's Boost's responsibility and then Boost says that it's Motorola's so here I am stuck with a phone that isn't working properly or charging. And I have to purchase another one and the phone is still under warranty. I just purchased the phone and also when I called Boost back and it said, "is this your number?" The automated service recognized my number and keep on hanging up on me several of times.

I say, "*** with Boost," at this point and I am going with another phone service or provider. I have been with Boost almost 3 years so I am out of here, Boost. I'm very unhappy. A representative took down my information and told me to call back in 3 days as well and get my tracking number for a replacement phone. Instead I got another representative telling me that he had to do another case with Motorola because the first one was rejected and he did. Then it was a lot of back and forth, lies from Boost and Motorola and now I can't get anyone on the line to talk to them at all because the line or computer is recognizing my number.

That's fine because I can get another service and number that will treat me better without the run round because there are too many unlimited phone companies out here with cheaper prices than Boost as well. I will just have to go out and get another phone. I am out of almost $100 for a phone but they have lost a good customer, so, oh well.

This is the 2nd time I am writing. We have 2 Boost phones: ** and **. For the last 2.5 weeks, our phones have had dropped calls, failed to connect; and static when in use. All of these happen at our home. I wrote before because Sprint who is our Internet provider advised the local towers were having functional issues and said we need to also report it to Boost. A guy from Boost did call me then said he'd call back (the line was really disrupted), but I never heard from him. It has been approximately 4 days. I have tried turning off the phone, but this does not help. Today, I called to try and get help again from technical support using my Skype, and after 5 minutes in the automated maze, my call was disconnected. Please email me a number where I can actually speak to a technical support person. I have paid for a month of service and I am not getting what I paid for in return. Please include instructions on how to reach the tech person so that I don't get disconnected by your computer. Thank you.

Bad customer service from the Philippines. Representative named above, would not honor proof that I had from Boost Mobile about when I signed up for their "Shrinkage" account customer service. Constantly repeated what I said, cut me off several times and generally insisted that my plan would start in December on the 11th, when I had written proof that it would start on November 11. Reps refused to honor that and just by passed what I said. Just general unprofessional people from customer service, mind you I made 6 calls, and this rep still not resolved. Waiting for return call Julie, a rep not mentioned above because while her customer service was bad she said will escalate it and get back to me.

I was given the run around and Boost would ask for more information and I did give to them. Then I call HSN and they said to call Boost. It was a back and forth thing and kept me on the phone for 3 to 4 hours on with back and forth and with lots of confusion.

I kept trying because the service was cut off from the service that I had before. Finally, they programmed the phone and the phone is still not in service until the next day. I had to wait with more waiting on the line again. I was about to mail back the black curve and just called back the phone service to the one I had before and just to forget it. But I just kept it because of all that hassle now to pay the other company a fee again to put it on and I hope that this service is worth all that stress and headache. Well, I guest I'll find out. Oh, and about the plan: service is $60.00 for the shrinkage plan to start with. After 6 months they are supposed to give me a $5.00 discount and every 6 months I'm supposed to get $5.00 more discount. I guess, like I said, I will found out.

I had spasm in the past. With all that hassle the spasm started again and I had headaches. Even my son got mad at me at first but he realized that it was them. He was feeling bad for me and he, too, started talking to them. He thought that the service would be on and I told him that I needed to wait until the next day. So no service.

I've had Boost for 6 months now without a single problem. I went into the store and paid my $50 like I have for the past 6 months without a problem. Now, my phones shut off and the $50 is nowhere to be found.

Boost won't add it to the account. The store can't fix it. $50 is "Poof! Gone!" Now I can't get my job done and I have to wait another week to pay the bill, yet again. After this issue, it's time to switch to a better service.

When I lost my phone and suspended the service, I found out a few days later that Boost Mobile had allowed someone to resume service under my account (which had a credit balance) and change the name and address on my account to Rikita **. I never gave out my PIN number and never approved the change. I filed a complaint online with Boost Mobile and it took them over 20+ days to respond.

A supervisor named Cedric told me rudely that I have two options and could not receive a refund of my credit balance. I could only be issued a credit for the days I did not have a phone. I informed him that I was uncomfortable about their security procedures and had already went back to US Cellular. He was very rude and basically said that there is nothing else they will do, regardless of the lacking in their security measures.

I feel as though I should be refunded my money due to the company breaching the contract by not securing my personal information. I do not know if my credit card that is on file with the company has been jeopardized. The company has terrible customer service and very poor security measures.

I am submitting my complaint about boost mobile new shrinkage program. This is an unfair program that only offers incentive for a new customer with a reduction in price over time. They have no grandfather in clause and no incentive in place for a customer that has years of time with them. When I ask about this I got the run around and was told I can have the shrinkage but my service time starts over at now so all my past years of time as a loyal customer mean nothing. This is an unfair way to treat their current customers and I am sad because boost mobile is the best I ever had but I am searching to leave no loyal from them no more loyal from me.

I bought $50 worth of Boost phone card from Best Buy which was faulty and code could not be read. Best Buy says it's Boost's problem. Boost says it's Best Buy's. Of course, it's my lost $50, that's the problem. Both should be prosecuted for peddling junk and disclaiming responsibility.

Brought this phone, 2 weeks into my new service track ball stop working, called numerous times, made numerous complaints, have been misled and also denied my claim with the company and with the insurance. Stated that "trackball" was not covered under warranty even though I have a year manufactured warranty.

I just paid my bill and is very disappointed that I am not able to use all of my features with this brand new phone, very upset that no one was able to help or resolve my issue. So, I'm stuck with a brand new phone whose track ball doesn't work, and I'm not able to get a replacement. Please help.

Trying to get in touch with anyone in this company is a joke. It's almost like a Saturday Night Live skit where you get transferred around in an automated system a hundred times before the system decides it is done with you, hangs up on you and tells you to call back later instead of just transferring you to a customer service rep for assistance. I was repeatedly hung up on before I finally gave up. I will not refill this phone and I am going to throw this phone in the garbage. Good riddance! Do not use this company. They don't care about you!

i called them again because it was cut off again. When I spoke to someone this time, the attitude was very nasty. After i explained calmly what the issue was, the person told me they didn't have any record of me, switching my plan, which is different from what I was told 3 different times.

This person hung up on after he told me he cant help me. I spoke to someone else, and he apologized, but said he couldn't help either. All this confusion after I was already told the issue was being resolved. Meanwhile, I'm on the side of the highway, when my phone cut off right in the middle of someone giving me directions! I lost money the first two times my phone was cut off, because I was right in the middle of business!

On 8-25-2010, at 8:30AM, I arrived at A to Z Wireless because friend ask me to put money $50.00 plans on his two (2) phones. The guy put the wrong number in to the machine. The Guy at A to Z Wireless tried to refund the money but the transaction was refused. I call Boost at 611 to explain the situation and was told by Boost to fax at 801- the receipt with the correct phone number and that it would take up to 24 hours. My friend needed his phone on right away so I paid the addition $50.00 for the plan and I would have Boost put the $50.00 dollar plan on my phone, the guy at the store A to Z Wireless fax the receipt with the wrong number and transfer the $50.00 dollars.

I waited 24 hours and no money was put on my phone. I call Boost on 8-26-2010 and as told that they were not going to transfer the money because the phone numbers are not closely related 201-4xx-xxxx / 201-7xx--xxxx. I explained that I paid the addition $50.00 for my friend's phone because he could not wait 24 hours and to put the money on my phone but they still refused.

I signed up for BoostMobile from Boom Boom Electronics from a store on Liberty Ave, Queens NY. From the third day I had the phone, I noticed that there were major issues with all aspects of the device. I have been in the store everyday after that. The agents in the store called and trouble shoot the phone several times. After the seven days, they told me they cant help me any more and refused to take back the device. I have called boost myself to try to trouble shoot the device and spent 4 hours at a time with their agents. It has been three weeks since I bought this device and still I haven't gotten any resolution. Everytime I called, they open a case and close it. I am frustrated and very upset I signed up for Boost. All I want at this point is a refund.

I trained for three days, was told and signed a document stating I would be paid $100.00 after my training was complete. I completed the training and never received payment. When I checked with the person that hired me, he said he didn't know who I was, so he wasn't going to pay me. Needless to say, I didn't go to work for them.

I lost my phone and had it suspended while I continued to look for it. The customer service rep changed my PIN and put in a number that is not verifiable and thereby left me without service. I asked Juan, a customer service supervisor, to restore my service and after 12 days, I still have no service. This is my business phone where my customer call to reach me for service needs. I have lost customers due to this lack of service.

I have had horrible service from them over several months - constant dropped calls, no service for long periods of time, and parser errors. My doctor could not reach me so I had to go to the emergency room just to get a prescription. My blood pressure goes up and now I can't reach my doctor. I was told yesterday by Felipe that I must pay for a whole month when I just wanted to pay until the rest of the month. I am on medication for depression and several chronic physical disabilities and now I have no phone service if I need to call for an ambulance to go to the hospital. I live alone and am worried. I always paid my bills on time.

I was traveling out of country for a few days, Canada to be exact. I wanted to have some phone service while up there in case of anything, so I called Boost Mobile and the representative told me that I would be able to access the internet and my emails while up there. I wanted calls too, so I took the international plan which was an additional ten dollars. They told me that I would now be able to make calls while in Canada too. As soon as I crossed the border, I had no service at all. I did not have any service on my entire time I was up there. Then when I called to complain when I got back home, there was nothing they could do. Not even refund me the money I paid for the international plan.

Updating my posts. I got my number back, got my service back and got a free month of service with $10 additional credit. Not enough to really compensate me for all the grief I endured. Better than nothing. My service has been fine as it was prior. I was told an agent assigned my phone's id number to another person by mistake, rendering my phone number, password and service inactive. There was no way to identify me with my phone due to this problem. It was resolved after lots of cursing and yelling on my part and some people at boost who did try to help me despite others who insisted there was no way to solve the problem other than me getting a new phone and new service. I was compensated $60 for the problem.

My Boost Mobile phone has been virtually unusable since before 6/11/10. Initially the phone would allow others to hear me but I could not hear them. I reported the issue, which took 4-5 days (an hour a night) trying to reach someone based on the 800 number in their book. Finally, on 6/15, I reached an agent who advised she would send out a replacement phone in 3 days with a return envelope. I asked how credit for down time would be handled and she said I would get a call back in 1-2 hours to discuss that. She also advised that more than likely the credit would not take place until after I was fully functional so that a full credit could be issued at one time. I never got a call. To top things off, my line was now "restricted" and no calls could come in or out period. Keep in mind there was an $85 credit sitting on the bill and my payment was not due until 6/24. 4 days passed and I never received a phone. From the 5th day until today I have spent at least 1 hour on my land line in the evening trying to resolve the issue.

My phone is my life line. I use it for real estate and to keep up with my children, ages 9 and 16. I am not allowed to use a phone at work for personal calls unless it is my cell phone. For 2 weeks I have been at a major disadvantage. My daughter had an issue and needed permission for meds and the day camp had difficulty reaching me. She needed medication and they could not readily reach me. My clients have had major heart burn not being able to communicate. I have lost 2 customers as a result. I have been hung up on. I have been told they cannot hear me even though I have been on different phones. I have been told to call back the next day because the department that handles IDEN is only open from 8 am to 5 pm Central Time--whatever that means. I have been told they cannot talk with me because I give them my password and it does not work. I don't know why since it is the only password I have ever used. I cannot understand how it is now changed.

I have talked with Boost Mobile numerous times and Motorola at least 3 times. Motorola committed to getting my phone repaired and will send me an envelope as of 6/22/10. They are making an exception since the phone is out of warranty. I purchased the phone on 3/26/09 and it was replaced somewhere around the end of 2009 for not working by Best Buy (where I bought it). And now less than 6 months later this one is dead. That does not seem like a warranty issue but a manufacturing defect. I am now trying to get my phone number moved to another competitor's phone so that I can stay in business. No one will credit my account. No one will give me the new password someone in Boost made up for me--since I did not--except by transferring it to a dead phone that I have no access to. They won't even discuss my account without the password. I just got off the phone with a smug supervisor named Michael who states that until I call back with the password there is nothing he or anyone in Boost can do.

When asked to speak to someone at a higher level--he is it! He tells me smugly that I can go on the website if I like to complain or he will give me a PO box. He does not know the CEO's name or address nor does he want the calls since he is directing them to do this. If this is at the CEO's directive, this company is headed for the toilet. Customer service is alien to these people and customer satisfaction is a dream somewhere in La La land on a planet far, far away from Boost.

I now have 2 non-working phones. I can make one work immediately but then I must give up a business number that I have developed for the past 18 months to start over. I must change all my business cards, notify all my clients and associates, change my website, etc. This is a nightmare and Boost could care less. This has impacted my ability to conduct my second business, which is real estate, and jeopardized my daughter's health by my not being accessible. The down time and the lack of things I have been unable to do is wreaking havoc for me. I am trying to modify my home loan. I can't do it without my phone and can't do it any other time based on the hours I work and I have to work and try to keep up with the bills in order to keep my family going. I am a single mother of 2 special needs children making 60% less than what I made a decade ago. Going without a phone has clearly impacted what I do and how I do it very dramatically and Boost could care less. The attitudes are appalling.

Every since I became a Boost Mobile customer, I have received numerous spam mail on my phone. I wondered why? I did not sign-up for any of these messages and yet I am getting thousands of them. It is so damn annoying! I really believe they are selling customers' information to third-party outlets. You get what you pay for! Never Again!.

Bad service with Boost Mobile Company, will not accept calls, live representative do not want to help. Every time I try to get in contact with them to find out how I can retrieve a phone that was missing, they keep hanging up on me. I'm becoming frustrated, annoyed, and angry. Trying to be calm, but this is making my pressure rise, and giving me migraine, which in turn make me more hostile.

Every time I made payment with this company, another company calls to sell a savings package for gas or food, even said that they will charge my credit card that they even know my #. It happens every month after pay this bill. I am scared if Boost Mobil is selling information. I do have the phone number of that company too, and I know them but I can't talk to Boost Mobile about this. Thank you very much, what can I do now?

I had a problem with my Boost Mobile Blackberry cell phone when it stopped being able to make toll free calls. Meaning, I could not call any 1-800 or 1-866 #s or any other toll free call--888 included. I spoke with 10 customer service reps and sent multiple emails. In all, I invested several hours into the problem. As a result, I could not order materials while being mobile. The job will be delayed one day. To most contractors, this is worth hundreds of dollars. Then, there is the hours I spent on the phone with Boost Mobile and their customer service reps.

I just posted a complaint. I called Boost back to find out what happened. I spoke with a customer service agent and then a supervisor. The supervisor said I wasn't letting him speak and I said he was accusing me of things that were not true. The line went dead and I hung up and tried calling Boost back. Guess what, no service, account could not be verified. As of right now I am back where I was last night for eight hours. I guess they reserve the right to turn off your phone when you have a complaint. I have no phone and have $160 out the window and owed two weeks of service.

I had an earlier complaint about my picture messaging not working properly. In yet another attempt to get it working, I called yesterday morning. I told them I thought the phone was retaining memory even after I deleted all pictures and needed to clear the memory, maybe, at around 11:30 am. I went to the store I bought the phone at and came home after being told I was beyond the return period. They said they just sell them. I called Boost and told them I would try yet another method to clear memory after doing a RTN, a total refresh of the phone. I hung up and tried to make a call. There was no service. "Account could not be verified."

I called from a neighbor's phone and gave my cell number and password. They said the password was incorrect and said if I could not provide a correct password, they could not access my account. I told them I knew my password. They said, "Sorry. No password, no help!" I gave my DEC number inside the phone and they found another phone number was associated with my phone! I had changed the password on the phone earlier using the DEC number so I could access the account. The DEC number and password matched my name and password but not my phone number. They said they could not give me any information on my phone number unless I knew the password. I told them somehow on their end, the account was changed. I told them they needed to fix it but they refused. They said if I did not know the password for my number they couldn't do anything for me, period. I said that was my number and the password I gave was my password, but nothing. They refused to help!

I told them they had to have made a mistake on their end and mistakenly switched my account DEC number with someone else's and how the ** was I supposed to know a password if they changed the information. They stood their ground and said I gave my password to someone else and they changed the information. I said, "No way, nobody knows the DEC number or my password." I asked how my phone had another number associated with it. They did not budge. They did tell me someone called in at 9:30 am and asked for the account to be closed or changed. They were not sure which.

I was on the phone with them at least twice since 9:30 am and nobody told me anything about my account being changed or my number being changed and they had just verified it five minutes before I tried to make my last call. They did give me a new phone number finally, as they couldn't or wouldn't give me my old number back since I did not know the password for my old number. Had they not done that, my phone which I paid full price for $160 and two weeks of unused prepaid service would have been lost. They said I would have to buy a new cell phone at full price and buy anew $50 of monthly service.

I was on the phone eight hours yesterday evening fighting with those people. It ruined my Memorial Day and stressed me out big time. They even said that if I went to the store I bought it from, that unless the store could verify my password, even if they had my old phone number Boost said it wasn't mine and could verify my name and when I purchased the phone they could not help me.

I got my new Boost Mobile picture phone in February 2010. I had good coverage. I also took and downloaded pics from my phone to my email through "Boost Mobile Media Mail". I never had to go through any such thing as BMM but it worked so no problem. Then I tried to download a pic and it sent from Boost as a zip file which requires win zip or something like it to open up the pic to download. I called Boost and had the phone reset reprogrammed etc like 20 times over two months. Nothing worked.

Yesterday, I was told my phone was incompatible with boost media mail and I could send pics to another phone but not download on my computer. I said I paid for a pic phone and that they needed to replace the phone. They refused. I found one they said would work for $55. I was told corporate would call me back within 24 hours, which of course came and went with no call. They did not have a disclaimer saying the phone was incompatible on the box in the store. Not to mention it did work for the first few weeks. They said I should have asked if it was compatible! I had never had a phone that needed to be compatible with boost media mail so how was I supposed to know to ask the question?

In any case, the phone itself has worked well and other than the pic part being bad I am satisfied. What I am not satisfied with is being told the phone would work after it was reprogrammed... time and time again... even after they told me reprogramming would not work, they offered it and I declined. They said they couldn't help me if I declined the reprogramming, which they had just told me wouldn't work! Going around in circles and talking to foreign people with fake American names. On the plus side, for whatever reason, every person I spoke with was polite and earnestly tried to help me and a few were on the phone with me for over an hour, a major time-waster but at least they made the effort. I have to give them that! Simply the emotional distress of being told reprogramming would work, spending hours on the phone after dealing with the phone tree designed to get you to say "** it!" and the cost of my initial phone of $115.

First, it took 2 to 3 hours to try to switch my cricket number over to boost (for their $50 plan). They charged my bank $65.11 within that time but never got the number nor the boost phone to work. I said forget it - I'll stay with cricket. But the number, the same number I've had for about 10 years with cricket, has not worked for incoming calls since the 23rd. It has taken 20 minutes each time I try to get through to a boost person, and they have been no help. It only takes about 2 minutes to get through to cricket person, and they usually offer to get the number working within between 2 hours to 12 hours to 72 hours but haven't been able to for whatever reason. They say it looks like it is both a cricket number and a boost number on their 'system' (wherever they look).

No one, not family, friends not businesses have been able to call me since the 23rd on my number that I've had and used for about the last 10 years. I have no idea how many have tried to reach me - the message they get if they try to call me is like "the customer you are trying to reach is unavailable". With missed connections and failed communications it is possible (average) that I've lost $300 to $750 in work, income, or gifts because of the lack of this phone number working. It is very frustrating and no one at cricket nor at boost has been able to explain why the number won't work on my phone (or so far any phone). Since the 23rd, I have read enough about boost/sprint/nextel to know never, never, never do any business with them, never! (How are they allowed to get away with what they do, the way they hurt people and people's families and people's businesses and jobs?)

Customer Service is absolutely a nightmare to get connected to. You end up being asked over and over by a computer to input your boost phone number and or your 4 digit security code. Then you will get thrown over to another prompt and it will ask you again, and again and again. Finally, and I mean finally, you get told by the computer that you are being connected to a representative only to be asked to input it all again, and then you are disconnected! Over and over again this happens! One hour later people, one hour of this ** and I finally got a live person.

I made it to the troubleshooting menu and after listening to a long array of is it this or is it that from a computer, it finally got to my problem. It said push one. I did. I got thrown over into the computer asking me if I would like to use a credit card to reboot or arrange auto reboot! Not at all my problem that I pushed one for. Customer service informed me that they were working on correcting it all and that they had several complaints. What a waste of my time! Fix it, or get out of the business is what I say and today would be none to soon.

Well here is my story in regards to Boost Mobile. I have been with them for approximately 15 months. I started out with the i776. On January 28, 2010, I went down and purchased the new Boost Blackberry. On March 24, 2010, the phone just stopped working. It would no longer turn on at all. I went down to the Boost store near my home and explained the situation. The gentleman then began to help me. First, he troubleshooted what he could and then told me the phone was dead. He then proceeded to call customer service and started the warranty claim process. I was in the store for over a good hour. He told me the claim was processed and I would be receiving my replacement phone in 5-7 business days. I told him I needed a phone until the new one comes in so he activated my old phone until then. I went home and waited patiently for 7 days. No phone.

So on the 8th day, I called customer service to be told that my claim had been denied! Why wasn't I informed? Because Boost does not go the extra mile to make sure their customers are taken care of. So at this time, the customer service representative told me that we need to submit a new claim. She saw the errors from the previous representative who entered my claim and promises she will take care of this and to expect a phone within 5-7 business days. Again, I waited patiently. The 7th day came and no phone again. I called them back. They told me the claim has been denied once again. I then spoke to a supervisor. I explained the situation and how ridiculous this has been. She assured me they were going to get it right this time. I told her I wanted my case expedited and my phone within 24 hours. All you hear from them is that they apologize, they understand, but they have a process to follow. Forget your process, you guys are screwing me!

The supervisor then tells me she has got things handled and promises this time I will not be denied. Once again, I waited. What else can I really do? I called back 3 days later and I was told that my claim has been processed successfully and will be receiving my phone in approximately 7 days. I was told if wanted tracking on that phone, to call back in a couple days and they would let me know where the phone was and when I will receive it. So again, I waited. I called back a couple days later to learn that there is no tracking number on my account and they do not know what is going on, that they need to send an email to that department to find out. Cell phone company and they don't have phones to reach these people? I visited the Boost store again. The gentleman who heard my story cannot believe it and called himself. They gave him the same story.

Okay. I waited 24 hours and called back. They still have no idea when my phone will be here. I am now going on 30 days of dealing with this. By now, I have ** them out more than once. So as of today, 4/21/10, I still have not received my replacement phone. I do not know what else to do at this point. I paid $250.00+ tax for that phone and only used it for 6 weeks if that. They won't refund my money and none of them have any answers to the problem. I feel that I have been royally screwed by Boost Mobile at this time. They are not standing behind the warranty that they offer for the Blackberry phone. I no longer want to call them. I have exerted myself with being on the phone numerous times. So what to do now? Boost refuses to go the extra mile to satisfy their customers and I am out $250.00 as I still have the phone that doesn't work.

I can't replenish the account. I signed up for Auto Re-Boost and it won't work. Customer service is rude, unreasonable and tells me that all emails from Boost is erroneous. Because of this, my phone service is interrupted.

I went to buy a boost phone. When I was going to put the charge on the phone, they said I need cash for activation. When I went back, I took my bag without checking for contents inside. A few weeks has passed and I looked for my charger, USB cord and earpiece for my boost phone, but it was not there. They took it out.

I tried to put money on my daughter's account for her Boost phone. I have been doing this since the fall of 09 with no problems. Two nights ago, I tried to add funds online and got a message that my bank rejected the transaction. I called the bank and they said there was no problem on their end. I figured it was a problem with Boost which they would work out. I tried again last night... same result. I tried this morning, again same message. I tried to add money on my land phone...same message. I called the bank again, enough money in my account and no problem with them. Here's where it gets frustrating; trying to talk to someone at Boost.

In all, I called several times and spoke with five different people. Each one transferred me to billing. Each one sent me to an automated system that you had to play around with to get a person. Each one of them blamed the bank. I tried to explain to them that I have more than enough money in the account. The last representative was downright rude and condescending. The debit card and my bank account are fine, I use this card regularly and have never had a problem with anyone.The last rep told me that the people at my bank don't know what they were doing. Yes, they do. It is Boost that is clueless or perhaps malicious. I will try to add funds at a store today, but when my daughter comes home from college, I will trash the phone and go with another provider. So far, exasperation and a waste of my time and I didn't even try to buy time at a store yet.

I bought Verizon phone for my son from T-Mobile under PagePlus and also bought phone for myself under the same. Both phones drop calls and the batteries do not hold charge for more than 15 minutes. I spoke to the owner of the said store who told me he needed to update the roaming. The phones still dropped calls. I brought the phones back to the store and they would not replace them, they only replaced batteries on one phone. According to them, phone does not come with a set of instructions on the proper use and therefore accessing its different accessories is guess work. As a result, I paid for a phone I do not know how to operate.

I bought phone under Boost Mobile Motorola I776. The phone constantly drops calls. They too updated roaming to reflect a new Georgia phone number and roaming access. The phone continued to drop calls, and in addition, the phone cannot be used in headset mode and must be used on speaker mode. As a result, there is no such thing as a private conversation. I spoke with Motorola, and the first agent said they could do nothing to help me. I asked for the supervisor who asked me to return the phone so that it could be fixed and returned. I was forced to buy another phone under PagePlus so as to have an operating phone since I've had 2 heart attacks and 2 children with asthma and sick parents.

In doing so I could not change my phone number since everyone I knew had this number. I had already prepaid for a month of service, Boost Mobile refused to return my payment because I had carried my phone number over to PagePlus. I ended up paying for two plans for one month. Motorola refuses to repay me for the useless phone. I am now out the money I paid for the phone and was forced to buy a new phone. Is there any recourse? Can I get any of my money back or do I have to eat the loses, including the useless Verizon phone under PagePlus that I bought my son that will not turn off or hold a charge?

Every month, I get shut off even though I pay on time. I get nowhere speaking with representatives. So today, I paid to build a website to host all complaints from Boost mobile. I reveal the site on Wednesday (3-7-2010). If you feel like me and are ready to fight back just keep in contact with me until then. I know how to fight back the legal way. Its strength in numbers so the more you document your complaint with me, the better the outcome will be for all of us. Please help!

I have been paying for unlimited service with Boost Mobile since May of 2009. I paid my bill at Radio Shack on the 18th of Feb. My bill is due on the 26th. Boost Mobile will shut off my service on the 26th (today) because they say the bill payment was not received. I have shown my receipt to Radio Shack but they say they can't help me and I will have to contact Boost Mobile. I have been trying to contact Boost Mobile but cannot get through by phone or by e-mail. I have been trying for a week now with no results.

After today, my phone will be shut off by Boost Mobile. I am a sole proprietor and this is my business phone. I will have to open another contract with another mobile phone company and inform numerous clients of my phone number change as well as changing business cards and forms. I also will lose the $50 I paid for the Boost Mobile phone service that I paid for on the 18th of Feb. Hopefully not, but I may also lose clients if they call and can't reach me.

First, I will say this, I went from AT&T to Boost, the phone calls and text have been just fine and sometimes much better than what I had with AT&T so I don't have any problems with calls and text. The camera is lousy though and would not advise anyone to buy the phone just for that alone. I bought four of the i465 phones back in September '09 and was excited until my oldest daughter broke one of the phones. I called Boost to have the account suspended until I could figure something out. The rep I spoke with was very nice and did what I asked her to and then told me to call with back within 30 days to reinstate.

I called back two weeks later to say the phone was completely destroyed (phone and sim card) and to move the remaining balance to one of my other phones. Well, not only did they say no because it is policy but the remaining time was gone, expired. Furious, I called and spoke to several supervisors for nothing and said they would not give me my money back for time loss and refused to credit my account anything. I have tried to contact the corporate offices and management and they just continue to ignore any of my calls and still refuse my money back.

They still get their paychecks and I am still out my $50 for that month. I tried using the scenario of being a customer who bought a broken TV, wouldn't you give me a refund or in-store credit? Still nothing and made me feel like I was interfering with their time. I would have to say as far as resolving customer complaints or concerns, don't ever do anything with them. They are crooks and don't give a *** about customers as long as you spend the money with them.

I was a faithful customer of Boost Mobile for 2 years. In October 2009, I switched to a less expensive cell phone provider. I have a small balance of $4.74 left because of overpaying my account. I called Boost Customer Service on 2/12/2010. I was told that this is a prepaid service where the terms and conditions state that money added to an account cannot be refunded.

Customer Service stated that if I were to cancel my account, I would lose all funds and my phone number. I was on the phone with customer service for 48 minutes talking to supervisor after supervisor and no one could explain to me why being a responsible consumer and paying a few extra cents on my account every month on time would result in me being penalized any monies remaining. I am much less concerned about my $4.74 as I am about the number of people that could have over contributed responsibly, only to have Boost pocket the money for themselves. If I were to overpay my utilities or my credit card, I would receive a refund or services valued to the overpayment.

To All Boost Mobile Folks and wanna-bes. Be aware! This is how they scam you (the consumer) believing their pre-pay method of service is pay-as-you-go with choices of $20, $30, or $50 at anytime. In reality, if you've decided to go with a $50, unlimited service plan for time being and at some point if you chose to down-grade your service due to lack of funds or whatever reasons you might have, you are in for a big surprise! In order to achieve that choice, it is not simply of paying or choosing to pay less than $50 to elect the service plan. You must call in and try and try to reach a live operator of Boost Mobile (if you can) to switch over the service; otherwise, you have no service even after less than the denomination of funds have been credited to your account.

From my experiences, you are lucky if you can get through to them. The bottom line is once you have selected with the $50 plan, you are pretty much stuck paying that service plan indefinitely. To switch to less than is not worth wasting your time staying on the phone for hours if not for days. Even though, they could set it up automatically to switch such services, they declined due to revenue lost to them. That is a scam to watch out for!

I started a service with Boost mobile several months ago. I have had nothing but problems with each phone I have purchased from them. I am on my third phone as they said this was the problem. Needless to say, my new phone experienced the same problems. I have probably thrown away well over five hundred dollars on new phones. The amount of hours I have spent either back in the store or on the phone is countless. The troubleshooting is impressive the first time around, but the second and third are just aggravating. I will discontinue my service with this company upon the submission of this complaint. Hopefully they can work their bugs out and give the consumers the service they claim to provide.

On January 19, 2010, I went into "Boost On Genesee Baby" to inquire about the purchase of a cellular phone. They only had 3 phones for purchase, one being a refurbished phone without a box or instruction booklet. I purchased the Motorola i776 in the box and a car charger.

The first charger that the worker plugged in to test did not work. So he replaced it. The phone itself drops calls and I can't get any bars for service at my residence. They neglected to tell me about a 24-hour return policy. After the fact, they showed me an 8" by 11" sheet of paper with the return policy. There is no cash register in the store. They printed out a hand printed receipt and the person who referred me there also had a hand printed receipt. I discovered later that the math on the receipt was also incorrect by $54.00.

They only took cash so I had to go to an ATM. The ATM in the store adjacent (the worker directed me there) would not dispense out enough money to cover the cost of the phone. I had to go to another ATM. After attempting to return the phone approximately two weeks later, they notified me of the return policy (24 hours/$35 restocking fee). The woman working there was rude and told me if I didn't like the service I could go elsewhere. She did not want her coworker to look at the phone because I was not happy with the service. He gave her a look as if to say, "What is wrong with you?". Then he looked at the phone.

The man later stated that if you live around a wooded area you would not get service. He also said that the charger would burn out if left on after the phone is fully charged. I have never heard of this before and didn't want to have to sit there to babysit the charger so I checked the instruction booklet. There is nothing in the instruction booklet to indicate this. I contacted their manager and didn't get any further with her. She just reiterated their return policy and was so well hidden.

I have been calling for the four days about my phone. Got all kinds of lies. Every time I ask to talk with supervisor, I get disconnected (4x's in one day). I have waited on hold for an hour and 20 minutes. I have no web or media mail for four days and they just keep trying to pass the buck. I have been told that they will call me back and nothing! I have been told I must have been dreaming after telling them about a replacement phone that was sent to me (was also told that they didn't send me a replacement phone).

I am sitting on hold as I write this complaint. So far I have been waiting 45 minutes. They can tell who's on hold and they are just letting me wait, but I am going to see how long I will be on for this time. I hate this company and will boycott it to the fullest from now on. It is a big waste of time. I have trouble with them taking off their own money, no service for over an hour, no web. media mail and a lot more. Don't buy Boost Mobile.

We are on a "pay as you go" plan. It appears Boost charge internet access daily, even if you don't use the web access. "Always connected." I have emailed several times to ask how to turn it off. No response so far; two attempts in 30 days. Using telephone contact, I could never find my way through the phone system to a service rep.

Boost should advertise that they will charge a minimum of about $10/mo which is what's happening with this web access charge. Every morning, just after midnight, a .35 cents charge occurs. $10/mo x 2 phones. Or if I didn't really like this, I'm out the $200 spent on two phones.

I have 2 phones with Boost, and one of the phones broke, and I really can't afford it anymore, so I was wanting to keep the other one, and just put whatever credit I had on the broken phone, to the phone I planned on keeping. They said they would take care of it, but I got cut off, twice. I called again today, and they said they can't give me credit. The supervisor didn't approve it, so I asked to speak with the supervisor. She was not customer oriented at all, and said that she could send me a refurbished phone.

I told her I didn't want to wait for a refurbished phone, and besides I didn't want to pay for 2 lines anymore. She said, "well, I am sorry, that's all I can do". So I basically paid for a phone for a month that I cannot use. I signed a contract with a different company, and don't recommend Boost mobile to anyone, unless you want to get ripped off. It pays for you to have a plan, or at least go with a different company, if you need a prepaid service. I told my family and friends about them, and they are looking into going with a different phone company. They lost a lot of business with me and my family.

I sent the following note on 1/5/10 to Boost Mobile customer service. Today, January 6th, I received a call from Boost Mobile who, again, quoted their Terms and Conditions and denied me a refund. The note states that on 12/31/09, I purchased a Boost mobile phone and paid for one month of Boost service. When I got home, I found out that I was unable to use the service because the phone did not have any service in my apartment. I returned the phone to Radio Shack, where I bought it and they gave me a credit for the phone. But, they said they could not give me credit for the service and that I would have to talk with Boost mobile to request this.

I want them to refund the money I paid! Thank you.

I received a Boost Mobile cell phone from my husband for Christmas and I wanted to keep my cell number. Boost activated my phone and I had put money on my prepaid Verizon account a couple of days before. When I contacted Verizon to see how I could get my money used, they said I could not do anything because my account was closed. They said the Verizon rep should have told me but, oh well, nothing she could do. She said I just lost the $30 I put on my phone.

My husband has a Verizon phone that is in my name and they would not allow us to put the money onto that phone. I told the supervisor that what the company was doing is unfair to the consumer but she said, "Go make a complaint if you want to." So I am. I do not have $30 to give anyone at the moment. My husband and I both lost our jobs last January and have struggled to make ends meet. Verizon had gotten so expensive we could not continue to use them. But we need cell phones so we can get calls for work wherever we are. To me, I should not have to pay for a service I did not receive. I was willing to put the money onto the other phone so they did not have to do a refund but they were not willing to do that either.

On December 29th I went into 145th finest deli/ wireless. This is right in my neighborhood and very convenient. I paid 50.00 for my monthly Boost plan and I paid 3.00 for 3 ringtones. Normally I pay my bill by getting a card or receipt, but this time I gave the guy behind the counter my number to add the money. I have seen many people do it this way and didn't think anything of it. Since i never did it this way before I kept the receipt that was given to me as a precaution (Who knew that I would actually need it?).

I use my phone for work so you could understand why I was starting to think after 9am when my phone didn't ring. I looked at the phone and the globe thats normally there wasn't. so I asked my sister to call my phone from her boost phone and it said that the code she was dialing was incorrect. You could imagine my anger as I just put 50.00 in my account. I call boost and they tell me that my number is no longer the same, my account isn't mine it now belongs to a George Lopez and another hispanic commedian (Ceasar something I think). Then the rep procedes to drill me about the way I reloaded my account. He in turn tells me that it happened at the store I reloaded at. He said that he would send it over to fraud and they would call me 3 hours later.

3hours and no call I decide go back to the store (145th finest deli) and tell the owner the problem. I don't see the hispanic guy that helped me with the phone just the owner and someone else. He swore that boost did it so we called them from the store. A woman rep goes through all the same things the previous rep did, but no one is telling me about my account that has 51.02 in it. So she bypasses something and tells me that the problem occured at the store but she's not at liberty to tell me what she was actully looking at. The george lopez thing was bugging her out as well. since she couldn't tell me I asked her to tell the owner. He took the phone was quiet for 5 minutes then start yelling at the rep. He hands me back the phone and she tells me out right that he knows exactly whats going on. she was supposed to transfer me to tech supportbut the call conveniently dropped. After another 15 miutes of the owner trying to tell me thatits all boost fault, I leave.

I get home and call boost back. This time I thought I got a rep that would help me, he went and spoke to his suporvisor and everthing. He asked me to recall the date I brought the phone, because the computer would let him into the george lopez account which was once mine, butonly once and I would haveto be exact with the date. So I give him the date (8/29/2009) and it works. He tells me he can change everything for me. I get happy thinking finally! He comes back on the line telling me that it's gonna cost 5.00 but my account only has 1.02 in it. He tells me to add 10 dollars then call back and my problem would be solved. Not!

I follow his directions to the letter spending another 10.00 dollars. I call boost back and what do you know, the code that I just changed was changed and the date that I told the previous rep was no longer valid.

At this point I want to go the hell off on somebody! I think its wrong when a company such as boost does this to their clients. 145th finest deli also; because I feel that it was the guy that helped me who did this. He was hispanic, the 2 names on my account are 2 hispanic comeidans.....like, I'm more then livid right now. Someone has to answer for this and I'm looking for some kind of help or something I can do to let these businesses know that their not gonna take advantage of me or anyone else, they think their gonna do this to!

Boost Unlimited was paid twice, three times, when error discovered, Boost Unlimited refused to give me back my money. Also because they pulled an additional payment, caused my bank account to overdraft three times. $ over payment $150.00 overdrafts $150.00 total $300.00

The charger cable is very difficult to plug in.

When I opperate the phone near any electric divices, it creates interference like static so I'm not able to use the phone near a computer TV or radio. So I cant use the phone unless I go outside.

After a few hours I got through to a coustomer support, explained to issues and was told that it has a bad battery and that I should go to the store where I bought it and buy a new battery and charger. I have had the phone for just over one month so there is no return. I called a second time to Boost and after explaining everything a second time ... the call was dropped. It drops often. People are telling me that I should be able to return it if it have factory defects.

A battery should last more that one month and the phone shouldnt interfer with other electrical devices. I didnt have dropped calls with my cricket but now I know why people complain about dropped calls.
Not sure what Im going to do. It isnt worth the hassel dealing with people that have heavy accents. Boost should have a better coustomer service.

Im not going to buy a new charger and battery.

I lost my cel phone and i went to cancel my account, I have a prepaid account, now the problem is that i payed $50 monthly in wich i payed for on the 17 of november, 2009, i lost my cel today wich is november 19, 2009, 2 days after i payed $50,i called the company to get reinbersed but they told me the money is now lost, this has happened to alot of people and is simply not fair, its about time somebody starts steping up to these people, its simply not fair, what there donig is riping people off, its just not right, i want my money back!!!!! i have reciepts, to prove i payed on 17th but cant get these poeple to give me back my hard owned money, I hope you take this small case in cosideration even though it sounds ridiculous.

I need to file a complaint with Boost Mobile and Motorola. I bought a phone originally for my sister as a gift so she can use while away from home for college but one we arrived to Arcata CA the phone had no signal what so ever so my dad decided to keep the phone and use it in Santa Ana CA but he always had problems with the phone. It would either not receive text messages, phone calls and was never able to use the walkie talkie feature.

He's been calling boost mobile for the pass 3 months since August complaining about the phone and boost mobile would always trouble shoot it and it would work but only for a day and then it would go back to doing the same thing. So my dad would call again to complain and they would do the same thing for these past 3 months that is all boost mobile had done nothing but trouble shoot.

Finally my dad got really frustrated with them and finally told him to call motorola today 11/17/09 so he did call them but now motorola refuses to give us a replacement because the phone is out of warranty since 11/11/09. I called boost mobile asking them to give me an explanation as of why they waited this long to tells us to call motorola if they thought the problem was the phone its self?

All they kept saying "I apologize but you need to call motorola" so basically they have me going back and forth calling boost mobile and motorola and nobody can help me. Now I'm stuck with a $200 phone money wasted on minutes that were used up on text messages and phone calls that never came through or came through 3 days later, and no one willing to help me.

i have had boost mobile for a total of 3 years now. majority of the time Ive had no complaints just that the phones are cheaply made and don't always have great service. well in september i upgraded to the new i465 phone because the other phone i had went out and those were no longer being issued. so now that i was forced in to this phone because i had no other option on phones. i was also forced to change my phone number, that was a hassle in itself. now i had to call my school my daughters school employers everyone to let them know of my new number.

so now that everyone has my new number i start getting weird calls; i brush them off as ok new number old person must of had this number and the calls will stop. I THINK NOT. my mom calls me and tells me whos the guy who answered your phone. he was rude. umm what guy? no one answers my phone but me. ok so than i get a call from my best friend. she tells me what girl just answered so i call myself and sure enough some one else is answering my calls.

i call the compnay and they change my number AGAIN. so i go through that whole routine of getting my number to the proper people and to this day i still get calls for different people and different people get my calls. one of the calls was a very nice man who i asked what number he dialed and the number he gave me was a total different area code to another state.

NEEDLESS TO SAY IVE HAD ENOUGH. even thought i do need my phone i will not pay another month to boost mobile.

Where do I begin? The service is just terrible. Sending/receiving text messages requires an act of god. If I have one bar I consider that good. Customer service is terrible,seems like they just tell you to do the same thing over and over again. I had one Boost Rep tell me that she canceled her boost account to go somewhere else because of the service. Once you complain so much they will open a "ticket" on your account to get someone higher up to look at your account.

Well Ive been waiting for 2 weeks ( they say it should take 24 to 72 hours when they open the ticket). So as you can see this company is just terrible. I have filed complaints with the BBB, California Attorney General, FCC and the Arizona Attorney General. Boost has failed to reply to any of these complaints as well. At this point we are being ripped off for a service we are paying for and not receiving.

my boost system,is either busy,so scratchy we can not talk or drops out of know where.My problem boost has no way to do anything but say sorry,they are not acountiable for the sucky service,I can not even conduct buisness because it causes so much distraction.my largest problem i have sucky service i have 90 dollars in accunt they told me no matter how bad it is suck it up for the next month and if i do not add 10 more loose the 40.oo Is a lawyer listening

there rep told me tuff s--- your on a payment program which i NEVER asked for.

I purcased a Motorola cell phone for $140.04 on 2/2/09 to use with Boost Mobile. It turns out the phone I was sold only works with their most expensive, archaic plan. When I tried to switch to another plan, I was told "no." My complaint is NO DISCLOSURE and being lied to in order to buy a more expensive phone which by the way, was an "older" model that they no longer sell. It reminds me of Microsoft, continually coming out with these new plans (software) and in the process those of us who are loyal customers are screwed because we have "old phones."

Also, they use FALSE ADVERTISING. No hidden fees on the website and yet I was paying $57.70/month not $50.00/month.

I am back again with more problems with Boost Pay As U Go I was told that calls were 30 cent a min and since been have trouble them I keeping close eye on everything no so I make a call it was for 2 min 45 sec and get charged $1.02 for this call U do the math this not what I pay for this is real scam.

Boost Mobile charges me for non connected numbers incoming and out going. As I have a call list or speed dial it tells me not avabile. Then I see that it dialed the wrong number and still chrages me. Also if got incoming call which I not take it charges me for that. Also can someone help me get my money back?

boost mobile charges for calls never connected and when i use my list it gives me wrong number then charges me for it even though never connected

This company is a plain old nightmare. I have lost hundreds of dollars in time and cash in this first month. Switching back to Metropcs.

Fast forward 2 months I pay my bill 2 day early and then out of the blue i started getting text from the internet from 8001. i thought i was being pranked on for two days. The end result of all my back and forth texts resulted in my accounty being depleted $35.00 because unbenounced to me pink frost found out i had money on my account and started texting me resulting in my depletion of my account.

I call Boost and explained that i had no idea that i was chating with a payed for service when i have unlimited talk, text, internet, and walkie-talkie. My account prior to august 11 i alway have had an aboundant amount of texts for free and then after august 11 i am mysterious hooked up with a chat line. the customer service, tech support and supervior on hand refused to credit my account. I eventually called back and a customer service rep understood my delima but was only to credit my phone $5 because his hands where tired. Mind you $5 dollars the same $5 they gave me as a new customer.

I'm a college student and teenager, so that means I need my cell phone. It's part of my generation. My father and I had Verizon for three years but in order to save money, he switched us to Boost Mobile so that it was $100 a month for the two of us. I wasn't too excited at first because I loved my Verizon phone and I loved their coverage. I dreaded switching over and now I can't wait to switch back to Verizon.

The phone was $130 and has the technology of phones 5 years old. There are countless problems with this thing too. I live in Phoenix, the fifth largest metro area in the country, and the phone has barely any service even in the heart of the city. The coverage map online claims that the whole city and the outlying mountain areas have service. This is completely untrue. When the phone shows one or two bars, I still can't get texts, calls, or voicemails. If I try to call out with less than three bars the person on the other end cannot hear what I'm saying at all. So at my house the phone is completely useless.

Several of my friends have Verizon and anytime they text me, the phone has to download the text message which usually always fails or takes upwards of 6 hours to complete. I can't send texts with less than three bars of service either. I cannot access the internet even with full service. I can't send pictures either, nor can I receive them because the technology of the phone is so far below today's standard.

A few of my friends have Sprint, and any time I try to call their phones, I get a message that says "The code or number is incorrect." Thus, I can never call them.

One of my very best friends lives in Mexico. I added extra funds to my account so I could call him and text him from time to time. Even though I have the ability to call outside the US enabled, I cannot call outside of the US. No matter what, I cannot call him. My texts some times take several hours to make it there too.

Any time the phone is near any type of speakers or headphones and a call or text comes in, the speakers pop and crackle for minutes on end as well.

So far the only good thing about Boost Mobile is that any time I've had to call customer service, they have been great to deal with. Everyone is friendly and they are all very well informed. I can't say the same for Verizon.

I wasn't aware that cell phone service could be this terrible. If it doesn't work in the fifth largest city in the US, then I doubt it works in rural areas in other states. I am so unhappy with this phone and service.