Bell Canada

I called to find out my cell phones and was told I had no contract and that my phones were paid for. I switched providers for a far better rate and then they charged me $100.00 per phone plus $60.00 for one phone they claimed was not paid. When I called, the person on the phone said that I agreed to a contract on February 2nd. I retired on Feb 1st. so I know that I did not call them. When I spoke to them, the person was rude and immediately sent the claim to a collection agency.

I have signed a contract with Bell to provide cable services for 2 years, and the contract expires on December 9, 2011. I phoned them to cancel the services effectively as of December 9, 2011 and have been told that they need 30 days' notice. So I have to pay for 30 days, even if I am not using their services. The initial contract I have signed on December 9, 2009 does not have any clause which tells me to give them a 30 days' notice.

This is a story of fraudulent charges by the Billing Department of Bell Canada and such a display of intransigence of mind that they refuse to actually investigate their own international connection error.

This error began in May and continued through June and July before it stopped, however, this did not deter the Billing Department from charging 152 calls at 14 cents per minute to the sum of $640.00 for a call that cannot be completed.

In order to prevent accidentally connecting a landline phone call to a cell phone, it is a common practice to never have a number common both to a cell phone and a landline phone. If you attempt to call the number with the 521 prefix, you are greeted by the automatic operator advising that this number cannot be completed as dialed. Of course not! Although the prefix is that of a cell phone, the number that follows is a landline phone and the automatic switching equipment will not allow it and will advise you so. Because it has a 521 prefix, the Billing Department says that it is a cell phone and because the statement says that many minutes were spent on the line in conversation, hence, the Billing Department says that the call was completed and therefore the charges are valid.

Herein is the quandary. How is it possible to make a complete connection and spend more than a half hour in several cases on a connection that the automatic equipment will not permit to be completed? The equipment will not allow a cell phone prefix followed by a landline number to be completed. They are in conflict. Even if by accident a person were to enter the wrong prefix, the automatic equipment would not allow the call to be completed; so why are we being billed as if the calls were completed. When we first became aware of this error on our June statement, we contacted Bell to advise them of this error but were summarily dismissed as a customer trying to get out of paying our bill. They refused to actually phone the number themselves to corroborate or repudiate our claim that the number they are charging us for is a bogus number that cannot be completed. Bell refuses to even investigate the possibility that the number we were connected to was a landline phone that the switching equipment has identified as a cell phone because of the wrong prefix.

No matter to whom you are speaking or to which department you have been directed, the answer is always the same. If we ask them to call the complete number to ascertain the truth of our claim, they say that they do not have access. Imagine! A telephone company that says it cannot make a telephone call. The truth of what they are saying is that they will not make the call and totally rely on the accuracy of their billing statement which they claim cannot be in error.

Bell Canada is capable of tracking any telephone number to anywhere in the world if they so choose. They simply do not choose and are punishing me for their error.

We are on Bell One Bill, which also includes our television service through Bell Expressvu which has nothing to do with our phone bill or any dispute that may occur between us and the telephone company. I have paid my entire bill up to date with the exception of the $640.00 they have charged us for a number that cannot be completed. Nonetheless, they have not only terminated our home phone but have also discontinued our television service. They are punishing us for their mistake and are trying to intimidate us into paying fraudulent charges for which they have no explanation except to claim that they are valid. I do not have the resources to fight Bell Canada of which they are well aware but in this case, they are completely wrong.

I will not pay the fraudulent $640.88 and so I must now seek another telephone company for my home phone and another company to provide television dish service. This really sucks. The Billing Department is either too lazy or too incompetent to pursue this travesty to adjust conclusion. There was no investigation or action taken just an intransigent attitude that states that the charges are valid and will not be reversed. They will not call the number themselves to confirm or repudiate my claim that the calls they are charging me for cannot be completed.

It is indeed unfortunate that after many months of dispute, I am compelled to once again advise Bell Canada that they have made a billing mistake on my account, which they simply refuse to acknowledge. The evidence is indisputable that the mistake rests with Bell and not with my account. It is inherent in the charges which have been applied to my account that I have been billed for a bogus number. Bell Canada operators recognize that number as illegitimate and not capable of completion. The prefix may be to a cell phone. But the digits that follow belong to a landline home phone and cannot be completed. It is an error in posting for which we are being charged and punished.

We have attempted on several occasions to call this bogus number only to be interrupted by the operator advising: "This number cannot be completed as dialed. Please hang up and try again." Reason and logic dictate that if we are truly connected to a number and are engaged in a two way conversation, then it must be a connection which the operator has allowed, not one that is refused completion. And yet, we are being charged for 152 calls for a total of $670.88 to a number that cannot be completed as dialed. We have asked our friends to call this number, in which they receive the same interruption by the operator. We have asked the staff of the billing department to dial the complete number in order to confirm this bizarre contradiction. How can this be? The call cannot be completed and yet we are being charged as if it was completed. It is a bogus number. It is a combination of a cell phone prefix and a land line home phone which the operator recognizes every time and will not allow to be completed. The answer is obvious. The number for which we are being billed is not the number to which we were connected. Do you charge your customers for calls that cannot be completed, in which the operator advises you cannot be completed as dialed?

Beginning in May and ending in July 2011, we have been charged 14 cents a minute for a call that cannot be completed as dialed. We have had our friends call this number. They receive the same response and we have repeatedly asked members of your accounting department to take the time to call the number, so that they can receive the same response. The number for which we are being charged does not exist. It is bogus. The number is as follows: **. The number that is underlined is the cell phone prefix. But it is followed by a landline number containing only nine rather than the necessary ten digits for completion. Try it yourself and see if you can get through without the operator advising you that this number cannot be completed as dialed. We have been charged $670.88 for a number that cannot be completed. The actual number that was dialed was: **. In this case, the underlined number is the landline prefix for this area and it is followed by ten digits. This is the number for which we received a connection and for which we are not to be charged, because it is part of our plan with Bell Canada.

Our quandary is this: How can we be charged for a call that cannot be completed and which, on every occasion, the operator interrupts and advises that the call cannot be completed as dialed? Nonetheless, the billing department states that we did complete and spent long periods in conversation. What is wrong with this picture? Compare the digits of the two numbers and the answer is obvious.

During the period of May to July 2011, the billing department has charged us 14 cents a minute. That was 152 calls for a total of $670.88 for a number that does not exist. The balance of the account has been completely paid. Bell Canada owes us a credit of $670.88, because they have charged us 14 cents a minute for a telephone number that does not exist. It does not matter whether it is a landline home phone, a cell phone, or a connection to a U.S. satellite. If you cannot complete the call, then you cannot be charged. It is self-evident from the number of minutes duration and the number of calls that were made that calls were completed. But they were not completed to the number for which we are being charged. It's because that is a bogus number that the operator will not permit to be completed. You somehow have a connection problem for which we are being punished and falsely charged. We have had our phone connection terminated and our television service disrupted for what is clearly Bell Canada's mistake. We have the proof and the witnesses to corroborate this assertion.

You should conduct a thorough investigation into this travesty and re-establish our phone service and television service. Also, you should render credit to us not only for the 14 cents a minute charges to the tune of $670.88, but also for the days that we have been without our service. Otherwise, you compel us to place this matter into litigation and claim not only the credit due to us, but also the legal expenses that we incur through your stubborn failure to rectify this error on the part of Bell Canada. I am certain that all the other phone services with which Bell Canada is in competition would be delighted to be acquainted with this ruthless treatment by their competitors. This includes the numerous television services competing with Bell Expressvue. I am equally certain that Facebook and Twitter would also find this story interesting. I do not appreciate being shafted by anyone or anything. Not even a notable company such as Bell is above being charged with fraud, usury, and deliberate harassment. You have already cut my phone and television service because of your mistake, which so far you have failed to investigate and resolve.

I cannot understand how supposedly intelligent billing representatives simply refuse to see the obvious. There is no such number as **. Your operators know this and will not permit the call to be completed. Yet, you insist on charging, punishing and harassing us over what is clearly your error, not ours. What the heck is the matter with you people? Do you not have any ethics or integrity? Do you delight in cheating your customers by charging them for your mistakes? Oh! Believe me! I understand perfectly. You will no doubt claim that we dialed a non-existent number 152 times and that we had long conversations on a line that your operator will not permit to be completed.

After all, the billing department cannot possibly be wrong. When have they ever made a mistake? If the billing statement says that we were on a cell phone connection, even if their operator will not allow the call to be completed, then the billing department must be right and their operator. And we are completely wrong. They are going to make us pay regardless of the evidence and witnesses to the contrary. They will teach us a lesson! They will cut off our phone and television services and see how we like that. How dare we insult the billing department by suggesting that they have made a mistake? How dare we have the audacity to claim that we should not be charged for calls to a number that does not exist? How dare we not expect the billing department to punish and harass us, because we refuse to pay for calls to a non-existent cell phone? How dare we actually expect the billing department to dial the full number and see if the operator will let it go through? How dare we expect the billing department to issue us a credit for their mistake?

My God! Are we daft? Are we out of our minds? How stupid can we be? The billing department does not make mistakes. It is free from error and occupies a level above mortal man. It does not have the time to descend from its lofty status to investigate an error in its billing statement. There was a time when Bell Canada showed courtesy and respect to its customers. But that was in the distant past. Today, they do not give a ** who they hurt or how wrong they might be. Today, they do not care about their image or stature in the community, so long as they can cheat customers by charging them for their own mistakes and errors.

I have no intention of paying the $670.88. If you would like to take me to court, I have tangible proof and witnesses to support that the number for which I have been charged cannot be completed. Therefore, it was an impossible connection that never took place. That number is a landline home phone which is covered under our plan and for which there are no charges. This is a billing mistake which Bell Canada refuses to acknowledge. Be assured that any respect that I may have held for Bell Canada in the past has been diligently extirpated. It is due to the billing department's determination to cover up their mistake by punishing me and claiming that we actually made calls to a number that does not exist. And their own operator refuses to make a connection.

Are they really that stupid? Are they really that criminal? There is none so blind as those who will not see. There is none so immoral as those who deliberately choose others to be punished for their crimes. There is none so lacking in shame and bereft of conscience than those whose intransigence of mind is their only claim to the human race. Those we spoke to in the billing department who responded only with pompous arrogance and who assumed that a billing statement issued by a computer is beyond error and not subject to mistake will, in time, harvest the result of their deluded position. Albeit, Bell Canada has lost a great deal more than the $670.88 it has overcharged me. Its image is now tarnished and its disgraceful practices will now become public knowledge, for which I hope to take a small measure of credit. When you stick it to one customer you, in effect, stick it to all customers and diminish yourself in the eyes of the community. Bell Canada is no longer the respected institution that it used to be and has allowed its tunnel vision regarding itself to besmirch its once pristine image.

I feel nothing but pity and contempt for your intractable refusal to investigate this billing mistake with an open mind. Some of those we spoke to were not only offensive in their accusations but also haughty and snotty in suggesting that we made these calls to a cell phone and are just trying to wiggle out of our debt. Yet, not one of them took the trouble to dial the complete number to determine whether there really is someone on the other end and whether the operator will allow the call to be completed. I strongly advise you to rectify this mistake to my complete satisfaction, lest you force me to employ legal tactics that will not please you. Your reputation is your greatest asset. Do not allow it to be stained and diminished through a cover up of your error.

On 29 March 2011, Bell Canada tried to unlawfully, and without my authorization, charge my American Express credit card for an amount of $450.71 Despite several phone calls to Bell Canada, they refused to refund this money even though it was agreed that the amount should never have been charged. Bell Canada cut my services off on 11 July 2011 without prior warning, and without prior notice that any amount was owed as the bills for the prior three months showed no money owing.

On 11 July 2011, Bell Canada's billing department confirmed that no amounts were owing or overdue. Just before 7pm, a Bell Canada representative confirmed (on a recorded line) that if Bell went ahead and cut services, no further amounts would be owed. The services were cut, and subsequent phone calls reaffirmed this agreement that Bell has since reneged on. Their equipment was returned, yet Bell Canada went ahead and charged me a non-return fee. A simple lookup of the Canada Post tracking number provided by Bell showed that the charges were put against my account after the equipment was received and signed for by Bell Canada.

Bell sent me a bundle promotion of cable, internet and phone for $58.95 a month. I was assured that there would be no installation or activation fees, no HD box rental (after 12 months), and no contract. Thinking that it was a great deal, I signed up. I should have read all the consumer complaints and pending lawsuits before.

When the technician came to install the internet, he stupidly disconnected our phone line. I had to call Bell to tell them that while I now had internet, I no longer had phone service. It took me an hour to speak with an agent who idiotically asked me if I wanted to buy insurance. **? I had to stay three days without phone service. I should have canceled my cable installation, but stupidly I thought, "what a good price". Nevertheless, the cable guy showed up a week later and installed it. However, my Bell bill total was over $300! They charged me installation fees and activation fees. They did not respect the promotional price and charged me twice for installation ($200).

When I called to complain, I was assured that the overcharge was a mistake and to ignore it as it would get adjusted on the next bill. However, this was not the case. On the next bill, not only did they not adjust the price and overcharges, they also charged me a late fee! I called again, and this time was told to pay the bill in full and it would be reimbursed, plus they would look over the billing. When my next bill came with the attached high price, I canceled everything. I then sent a letter of complaint and still have received no reply from this ** company. I really think people should start a lawsuit against Bell. If there was ever a collective lawsuit about overcharges and billing practices, I'd sign up. I have the bills to prove it. This is a company with fraudulent billing charges, extremely poor customer service and lies. Don't be persuaded by their promotions or promises, it's a scam.

My Bell prepaid number was illegally sold to somebody else.

My name is Xigen **, a resident of Vancouver, B.C. In September 2010, I purchased a golden number (**) at $480 from an employer at a Bell store located at Crystal Mall, Burnaby, B.C. My intention was to use this number for my future take-out business. I was told that I could keep this number if I refill $15 in every three months.

Accordingly, I refilled the number on January 5, 2011 and May 6, 2011 respectively. My last time refill was on May 6th and it should expire on June 6th. However, on August 14, 2011, I was astonished to find that the number has been transferred to somebody else.

I immediately called the Bell customer service representative. I spoke with one female customer representative who recognized the fact that my last refill was on May 6 and it expired on June 6. Then she put me to another department (resolution center?).

Mr. ** (ID number: **) answered my call and he confirmed the above mentioned fact. He said that he could not resolve the problem and asked me to call the supervisor of the customer service department on Monday.

Because I was worried that somebody inside Bell illegally sold my number and he/she may erase my information, I called the customer service department again and Mr. ** (EX **) answered my call and he also confirmed the fact that I refilled the number on May 6, 2011 last time.

I was suspicious that some Bell employees might erase or change the information on record. Unfortunately, when I finally talked to the supervisor, my phone was cut and I have tried many times to reach Bell but the telephone was always busy.

I wanted a reasonable explanation from Bell for the following:

Why did not I have the right to keep the number for 120 days?

I waited till 3 pm with noone showing up so I called three times. 1- they are on the way. 2- I'm sorry there is no way of knowing or reaching then. 3- After a lenghty investigation I was told the order was on line but no one bothered to scedule it with installation so no one is going to show up until Tuesday although all my services with my other provider were to cease as of midnight. I told them to forget the whole thing and cancel my order which I was told would be done.

for service I am not getting or want at this point as I have returned to my previous provider. If I will be billed, what are my options ? I signed nothing and have received nothing except BS. I can honestly say that Bell has certainly achieved a new level of incompetence.

I want to complain about what Bell is doing to the people. They are calling people, telling them about a bundle for your satellite, telephone, and internet, at $99.00 plus tax. Then when you get your bills, it is higher than what they told you. You call them and they will tell you that the bundle is not available in your area. This is after they got your satellite all put in. They have done this to many people, including myself, my grandson, and daughter. Thank you and hope you can get to the bottom of this. What they are doing is not fair, it is a fraud.

Bell Canada phoned me today at my home to tell me that I had won an ADT alarm system absolutely free at no cost to me. Then, he proceeded to tell me that I was one of only 40 people in Ontario to be lucky enough to win this $2,000 package absolutely free. Free alarm, remotes, digital key pad, two-door entry monitoring, motion detector and installation absolutely for free. I said to him, "You mean free?" And he said, "Yes, sir, free." I asked when will this happen and he said that they would come out and install it today.

I said, "sounds good," (still skeptical) and then he told me that ADT would move my alarm for free if we ever choose to move--and that the alarm is ours and we would own it. After this, I was in agreement that they could come today and install it. Then the salesman on the end of the phone told me that ADT monitors the alarm 24/7 but for that, it would cost me $33/month. I replied, "I thought this was free?" He said, "Yes, sir, the alarm is free but the service is $33/month," and that I could pay by checking account or credit card. I was taken aback and he told me that if we are to avail of the service today, there would be a one-time fee of $99 to be put on the list with the Police, Fire and Ambulance in case there was ever a fire.

So now, he has me. He is putting the pressure on telling me that I need to give him the okay and have a void check ready when the installer shows up. Well, after phoning my wife about it, we decided not to do it. I told him that now that it was going to cost us and there was a fee attached, I was no longer interested. His reply was that they could waive the $99 fee if I like. At this point, I was flabbergasted. This is nothing more than a way to get someone to enter into a contract without even the time to think it over rationally and decide if this is something anyone, not just me, would enter into. This stinks of unfair practice. When Bell Canada enter into this kind of practice, it makes me wonder if what they are doing is actually legal.

I visited a Bell partner store to inquire about cancelling my contract as I wanted to switch to Rogers. Chin told me that he could do better than Rogers so I humored him and he gave me some good options. He called Bell to see what my cancellation fees would be. He handed the phone to me and the person on the phone said that he could do better than the store could and asked me to call 611 after I left the store to discuss. I thought it was odd that Bell would try to steal business from their partners but after all, I was leaving Bell because of the hassles I have had.

When I left the store, I called 611 and was told that I couldn't cancel my account. Trey said that I was not the key contact and as it was a corporate account, I needed to talk to Bell Corporate. When I asked to be connected, he said that they were only open till 5pm EST. As it was only 3pm in Edmonton, I told him that this was unacceptable for a corporate client to not have access to corporate care during my business hours. He apologized and I told him that wasn't good enough. He again told me that I needed to talk to the key contact. Not knowing who it could be, I asked him to tell me.

The bill comes to my address and I pay it from my company account so I deserve to know who the key contact is. He said he wasn't authorized to tell me. I told Trey to connect me to his supervisor and he refused for twenty minutes citing over and over that I was not the key contact and their department didn't deal with corporate accounts. Finally, I insisted that I didn't want him to do anything else except transfer me to his supervisor. He repeatedly would tell me that he and his supervisor could not do anything for me. I told him that I didn't care what they could or could not do, all I wanted is to talk to his supervisor. That was the only thing I wanted from him. Finally, I told him that I was not going anywhere until he solved one of my two problems. We sat in awkward silence for another twenty minutes. Finally, he transferred me to Bell Corporate Western and within five minutes, the person was able to tell me who was the contact as well as the cancellation process.

It is ridiculous that clients have to experience this. I had almost been convinced to stay by Chin at the partner store but now I am leaving Bell permanently and letting as many of my friends and clients know the pain that it is to be a Bell customer. I am going to post my story on Facebook, Twitter and as many forums and opinion sites as I can find.

This has been the most frustrating customer service issue I have endured (and we were Telus customers before Bell so that is saying a lot). Bell does nothing to make the situation right or help solve the problem. They just create roadblocks and make it difficult to be their customer.

I don't know where this will end up or what changes it will cause. I highly doubt that a company that allows this to happen will ever have the wherewithal to correct itself. I cannot wait until the US providers come to Canada and provide the much-needed. This has been the most frustrating customer service issue I have endured (and we were Telus customers before Bell so that is saying a lot). Bell does nothing to make the situation right or help solve the problem. They just create roadblocks and make it difficult to be their customer.

I don't know where this will end up or what changes it will cause. I highly doubt that a company that allows this to happen will ever have the wherewithal to correct itself. I cannot wait until the US providers come to Canada and provide the much-needed competition in our market.

Lack of organization between Bell's various departments is Bell's problem. It is not the customer's problem. Stop giving customers the run-around. Bell overcharged me and did not do what Bell said it will do.

So am I Bell's next victim? Why is my total-internet-usage-allowance now reduced from 40gb (which is what I am paying for) to 33.42gb? This business is not a BBB accredited business. Based on BBB files, this business has a BBB rating of F on a scale from A+ to F. Factors that lowered this business' rating include failure to honor commitment, to arbitrate disputes or mediate disputes.

Details of the service delivery problem: Today (9/12/10), I sent two e-mail to friends notifying them of my new bell.net e-mail address (service was just connected on 4/12/10 as we just moved from Ottawa to Aurora). The first e-mail went out at 7:18 p.m. The second was attempted at 9:02 p.m. but immediately, I received a message back indicating that Bell suspended my account because they "noticed some unusual activity in your Hotmail account. To help protect you, we've temporarily blocked your account".

Steps I took to try to resolve the problem: I called 310-SURF, Bell's technical support line and spoke to Marcelo (agent ID no. **) about 9:15 p.m. on 9/12/10. What the service provider said/did: the Bell representative refused to resolve the problem, stating that I exceeded my quota for outgoing mail (recall from above, I sent one message successfully today and my account was blocked on the second message) thereby violating my user service agreement. As I pointed out, the user service agreement (http://explore.live.com/microsoft-service-agreement?ref=none is the link provided to me in the notification sent by Bell) contains nothing whatsoever that refers to a daily quota, nor does it refer to any account suspensions except for subversive activity or failure to pay.

The Bell rep continued to argue that he couldn't reactivate my e-mail service. He said all he could do was to raise a ticket (ticket number **) and send to some other department called SNET, with whom he would not permit me to speak, and that they might reactivate my e-mail account sometime in the next 72 business hours...maybe. I informed the Bell representative that we would not pay for the service during the time period that it was unavailable to us, to which he responded that he could do nothing about that and referred me to Bell's business office, which was conveniently closed.

I asked for the name and phone number of a senior executive (such as the VP of client service) and the Bell representative refused to provide this information. I asked for the Bell rep's manager's name and contact number and he, again, refused to provide the information, stating that his manager does not ever speak to clients. What I consider to be a reasonable resolution: 1) My e-mail be reactivated as immediately as it was disconnected; 2) Bell Canada change its user agreement to specifically state that users sending more than one message a day risk having their account suspended due to service agreement violations; 3) That Bell Canada change its business practices and warn all clients up front that it has the common practice of unilaterally suspending someone's account after they attempt to send more than one e-mail daily; 4) That Bell Canada offer us one year free service (our Internet, home phone and long distance are bundled and connected to this account) for this neglectful, disrespectful and blatant abuse of power with respect to client service and us as clients; and 5) Bell Canada apologize formally.

My situation has been carrying on for the month of November. Many calls were recorded on the answering machine without messages left and some with just static noise. Some calls were made as late as 10 p.m. and as early as 7:30 a.m. When trying to answer the call, only silence was on the other end. The number 69 showed each time they call me. My Bell bill is paid in full and they still kept calling. To call ten times a day is harassment--with no explanation for it. No messages have been left for the call when the bill has been already paid. If there was a problem with the bill, they should have left a message. But my records show that everything has been paid up to date.

For the last two months my wife and I have been bugged by a number out of Montreal (514) 392-9228 which I discovered was Bell Canada. These people do not leave a number and I will not respond until Bell is upfront and behaves like a good corporate citizen, not what appears to be a dodgy telemarketer. Please contact the people responsible and tell them to cease and desist or I will call the BBB.

I am 70 years old. My pension does not allow me to have expensive telephone services. so I decided to disconnect all my phones. About one and half years ago, I wanted to disconnect my two phone lines and my cell phone with bell telephone. I had never been late with my bill payments. I had bell service for most of my life. They put me through to their people to whom I explained that I did not want their services anymore. They misunderstood and refused to disconnect my phone lines, ** and ** and my cell phone ** . This went on almost every day for about a month.

Finally one day after speaking to 13 of their personnel, I called the (Canadian Radio-Television & Telecommunications Commission) CRTC who gave me the number to the bell executive offices. A woman who answered told me that I had to pay a disconnection fee. She asked me how I got her number and told her it was the CRTC. Finally my land lines were disconnected. Bell cellular demanded an $800 disconnection fee. I had suffered a heart attack and could no longer take the stress, so I agreed to pay it. I started to pay what I could, $15 or $20 a month.

Months later when the bill was down to $560, I got a letter in French from Bell's collection agency. I asked them to write to me in English as no one around me speaks French. I also explained that I had been paying the bill, if this is what it was about. Then I did not hear from them. I wondered why. Also Bell had put a bad rating on my credit. About a week ago, I was cleaning out my Montreal gazette box in front of my house and found a judgement against me for $560. I need help to deal with this. Is there an advocate I can contact to help me with this. I would appreciate any help you can give us.

I recently purchased a Bell Turbo Stick from the Bell store in the Eaton Center. I was told that I had a 15-day buyers remorse to return the product. I was also told that there would be an update for snow leopard (an operating system on mac computers) on August 23rd; there is still no update for snow leopard. So right there I was lied to. The lady at the Bell store is now trying to tell me she said August 29th, and that is only an estimate: there is no guarantee, another ** explanation and avoidance of the issue.

I have MAC laptop and was only able to use the device on a friend's computer, but I had to spend close to 4 hrs on the phone with tech support over the first week of having the device to get it to work. I was expecting that the update would be ready for me on August 23rd, so then I could just use my laptop. After finally getting it to work properly, I went over 50 megabytes, which I am now told is a limit for the buyers remorse. I wasn't given clear instructions on this at the store at the time of purchase. I have spent close to 6 hrs on the phone with tech support, customer services and sales. Every time we get it to work, it conks out the next time I load it up. In the contract, it doesn't state that I have to spend 1 hr everyday on the phone with tech support getting the device to work.

I don't understand how I can be sold a product that takes 1 hr of my time everyday to work. I asked them where in the contract does it say that I have to spend all this time to get it to work. They just tell me that it's too bad and that I have to deal with it. I am not even given an option; they keep telling me it's too bad. I have a product that doesn't work, and am told by the company that sold it to me that it's my fault and there is nothing they can do. I have spoken to supervisors at customer service over the phone and they tell me that there is no one else I can speak to, which I don't believe either. They must have a superior that I can speak to. I am feeling really upset and frustrated, and that is why I have emailed you. I feel that I am being terribly mistreated, and I don't know what to do.

I have wasted hours of my time, been extremely frustrated and unable to do my work properly. This whole episode has cost me a lot of money in wasted time away from work.

At 10:45PM last night the phone rang. It was a Bell telemarketer trying to give me a free PVR. I suspect the call center was in India, because of her accent. At first I thought it was a joke, so when I interrupted her diatribe saying why are you calling at 10:45pm, she said "Excuse me but I'm talking". I replied, "Not for long you aren't" and hung up. A minute later the phone rings again, and a male voice said "Is there a problem with Bell Canada? " I said "Yes, there is a ** problem, why are you calling at 11:45pm at night?" and hung up. Another minute later, the phone rings again, and the first voice is back crying, sobbing saying over and over again. I'm sorry, I'm so sorry.

Consumers need to be made aware that dealing with Bell Mobility store staff does not necessarily reflect Bell Mobility office records. Recently my son was contacted by Bell indicating he was due for a hardware replacement for his cell phone. Since his cell phone had frequently been flaky he went to the local Bell store in our area at Markville mall to investigate. The bell sales rep showed him the replacement options and indicated since his contract had expired March 2010 he would need to sign up for a three year plan when replacing his cell. Since the phone and rate plans shown him did not meet his requirements he went to Rogers. Rogers had an excellent student plan so he purchased a new Blackberry phone.

The next day when I called the Bell office to cancel his service they indicated there was another 7 months left on the contract. The contract did not expire until March 2011 not 2010. Therefore I would be required to pay a $100 penalty plus one month cell service fee. When I indicated the store staff had said the contract was expired March 2010 they reported the store staff do not always check the records accurately and I should have called the bell office to confirm and since I did not obtain proof what the store staff had said I would be required to pay the high penalty.

Who does that? Who goes to a store and documents what the sales rep is telling them and have them sign a piece of paper indicating what they were told. I understand this rep probably wanted to sign up another customer for 3 years for his commission. This kind of shady salesmanship is unacceptable to consumers. When I requested to be transferred to a Manager with my concerns I was told that I could write a letter to the bell office.

I know this is just another consumer complaints to add to the increasing number of consumers that are dissatisfied with Bell Mobility service but I think it's important for consumers to know that Bell does not stand behind the sales staff in the local Bell stores. I had no idea that dealing with a bell store does not necessarily reflect the Bell office records. Consumers are continually getting ripped off by misleading sales rep at Bell stores and I am sure I am not the only customer who has had this happen to them. During this period when many consumers are purchasing cells for kids returning to schools it's important for consumers to carefully check everything when dealing with Bell.

8) Never agree to pre-authorized billing. Never give them you credit card. Bell will continue charging you even after you've cancelled. Their excuse is they need 30 day written notice, and even though you've given it, they deny ever receiving it!

I am a really unhappy "winback" customer who went back to Bell in November (November 20th, 2009 to be precise) after we left Bell a year prior due to major issues we had with the firm's service. Unfortunately, the alternative provider we went with was not much better, and their actual service was worse, so we came back to Bell, having been promised with improved customer service. I'm sad to say that at this point in time, we have been lied to, deceived, and misled, and Bell has flat out acted fraudulently and continues to do so.

We have been told that we can leave the company and won't be charged any disconnection fees or termination fees should we choose to leave as they cannot do what they promised us in the original quote. However, it has taken us 8 months to finally get to the point where we could even compare our actual bill with the quote we had been given, so I am writing to share our horror story/saga/drama with the world as Bell needs to learn that each and every customer does matter and, nowadays, does have a voice not to mention that I am absolutely fed up, frustrated, furious and incensed that a company this large is so completely incompetent and is so willing to blatantly lie and commit fraud, figuring that no one will really notice or care. Well, I noticed and I care, and Bell Canada owes me at least $420.24 that I am quite certain I will never see.

First, let me make it clear that we switched all our services to Bell Canada and thus we have satellite TV with 2 HD PVRs; one regular digital receiver and a 4th regular HD receiver, 2 mobile phones, home phone and high-speed internet all with Bell. We were given a quote (that I have on paper for home phone, internet, and the satellite TV) for a total cost of $169.27/month including tax for the first year of service ($147.20/month before tax), and the cost will increase to $208.83/month including tax after the first year of discounts and promotional events ends. This is what I agreed to and I thought it was a decent deal, hence, our return to Bell. So, how did this turn into an absolute nightmare/drama/saga that appears will only end with us leaving Bell Canada and with their permission no less?

First, after phoning Bell and receiving different quotes from different people at three different times regarding my investigation into returning to Bell after our dissatisfaction with another provider, it should be noted that I physically walked into the Bell One World store located in Masonville Mall in Ontario, Canada on November 13, 2009 to speak in person about the improvements to customer service that I had heard about through the media that were pledged by Mr. Kevin C., the new President of Residential Services at Bell Canada. After my inquires, I was assured that Bell was making improvements in this area, and therefore, I became interested in the costs associated with switching our services back to Bell. It was at this time that the salesperson, Joe **, put together the aforementioned quote for me. I was pleased with the quote and, with my permission, Joe placed the order for the satellite TV, home phone, and high-speed internet installation which was to be installed on November 20th, 2009.

Unfortunately, the computer system was really giving poor Joe grief, and it kept crashing every time he got into placing the order. After my hanging around for 3 hours, I suggested I go home and he calls me when he was finally able to get it into the system, and in tears himself, out of frustration, he agreed. I got home (I live a 40 minute drive away from the mall) and a couple hours later, I received the call from Joe saying it had finally worked and he had the documents for me to sign. I went back to the store, perused the documents to ensure everything appeared to be in order, and signed the documents. Having completed the home services order, I inquired about cellular phones. I walked out of Bell One World with a working iPhone for myself (having never had a cell phone before) and a contract I was pleased with.

On November 20th, 2009, the installation technicians arrived. I should have been concerned that the home phone wasn't on the installation order and the internet technician had to suddenly add it. That should have tipped me off that we were doomed for headaches. On that installation day, not only was the order incomplete, but the new home we were in somehow, along the way, had the lines cut, so a temporary phone line was hung over our roof and pulled tightly so the line ran right through the view from the second story windows. This, at that time, appeared to be not a big deal as the technician said he would place an order to have the line buried quickly and as long as we didnt have a serious ground frost in the next few weeks, it would be buried by the time the snow came. Okay, so the phone and internet are in and working.

The Satellite TV technician had some trouble running all the necessary lines to get our satellite TV working in all the rooms it needed to, but in the end, did the best job he could, given the limitations, and we appeared to have working TV too! At the end of all his efforts, the satellite TV technician handed me a mobile device and asked me to sign the screen, verifying that the work was complete. On the screen was a spot for my signature, so I signed. Then, he pulled up another document for me to sign. Again, on the screen was a place for me to sign, but also visible was some wording that appeared to be the end of a document of some type. I realized that I had not been told that this was more than just a sign here document and quickly discovered that I could actually scroll up, and there, hidden above the place where my signature was to go, was an entire document/contract of sorts.

As I began to read this document, I discovered that it said on it that the satellite TV bill would be charged directly to my MasterCard each month, something I had never agreed to nor did I want. When I asked the technician about this, he said that I had to phone in to get that corrected but it would take a long time to get through. So, I phoned in and waited. As I waited, the satellite technician obviously was in a real hurry to get out of the house and I simply assumed that it was way past this big fellows lunch time and he probably wanted to go. I asked him if he had to wait for me and he said no, so I walked him to the door, thanked him, and off he went. Only later on did I discover that he forged my signature on his handheld device on that second unsigned TV contract the day of the installation. I did get someone to ensure the bill would not be charged automatically to my credit card though and have never had an issue in that regard.

On November 21, 2009, I returned to speak with Joe at Bell One World to thank him and to let him know the services had been successfully installed. I also ended up buying my husband an iPhone and switching him from his previous cell phone service provider over to Bell also (he even got to keep his same phone number) as it made sense to get all the bundle discounts we could, and the plan for the two of us to be with the same provider seemed pretty good. I again walked out of Bell One World, really feeling like their service was very much improved, had another new and working iPhone, and a whole house service bundle package that seemed like a great deal.

We received our first bills (yes, bills, we had bills coming in all over the place) in December 2009. We had been told that the first bills might be a bit big because of hook up fees and such and that we should go see Joe with the bills if the credits didn't appear on the second set of bills. As a result, we paid these first bills promptly. On January 14, 2010, I received a collections letter threatening to disconnect our home phone services for a $101.45 charge that was overdue but was stated at the top of this letter as being due by January 15th (the next day).

Knowing that all our bills were paid in full thus far, I phoned and first spoke with Clarence at Bell TV Billing who put me through to Shiva who explained that collections had us flagged because the February 10th bill (that has not even been printed yet, let alone mailed to us) is large due to a collect call that was made and is included on this bill. I asked how on earth they could threaten to cut off our services for an overdue account that has not even yet been billed, printed, or mailed to us. At which point, Shiva stated, "Oh" and transferred me to a Senior Manager in the Residential Billing Department named Raymond (who also conveniently gave me the same ID number). Raymond called the collections department to figure it out and came back to tell me that telling, "No, it is not an overdue account and that was an error."

In fact, the January bill had just been mailed on January 10th (we had not yet received it in the mail) and was due on February 9th. I also asked him about the bundle discounts that we had been promised but had yet to see any sign of. Raymond informed me that the bills are automatically and individually generated and only at my request (good thing I phoned or this process would never even have begun as I thought everything was going to come all on one bill from the start and simply assumed the first set of bills were due to the start-ups) would the bills would be condensed into the one bill but this actually can't be fully implemented for a couple of months due to the way the systems are set up; it would happen slowly over a couple of months.

As a result, I was told we'd get no bundle discounts until the "one bill" was finally done (despite what we were promised when we placed the multiple product order with Bell and had everything installed on the same day). However, Raymond said he would give us a $10 credit to make up for the 2 months of no home phone bundle discount. However, we have never ever seen any sign of this credit to date (it is now July 9th).

Then, on January 25, I identified that we were receiving 2 bills for TV, each with their own account number and both charging us for the basic satellite services packages that we ordered but each bill having different receivers on it (one had the two HD PVRs and the other bill had the plain HD receiver and the basic digital receiver). As a result, we were paying twice for the satellite TV services/packages that we had ordered. I phoned and spoke with Jennifer who said that because of the number of receivers we had ordered for the TV and the way the systems are set up, the order had to go in as two separate contracts.

I didn't exactly follow, but she seemed to realize what had happened and she said she cancelled one and consolidated the bill and we would get a credit for the 2nd bill over payment we had paid of $103.22 on the next bill. She also said to not pay the second bill we had received this month as it was the one being cancelled, and so we should only pay the single bill that was the one having all the correct TV stuff being consolidated onto it.

On February 12, I again phoned in because we again got two TV bills. I spoke with Quareen who explained that Jennifer had not done the work as she had claimed she had. The 2nd TV account was not cancelled or closed, so Quareen did it and we were told we would see the $103.22 credit on our next bill and said she'd give us a $20 satisfaction credit to help make up for the error and yet another month where we wouldn't get the bundle discounts (Note: we never ever did get this $20 credit).

On the afternoon of February 12th, we received yet another collections/disconnection threat letter for the large phone bill that we received in mid-late January (as discussed previously) and was due February 9th. However, we had paid this bill in full on February 8th and, when I called and spoke with Raleh he said that yes, payment was received and everything was fine. The collections notice was automatically generated by the system as a result of the previous error that meant our account was flagged and, as such, we may get a few more letters from collections threatening disconnections but we should ignore them as it would take a bit for the error to be resolved by the system. Nice system, I must say. I asked whether or not this was leaving a negative mark on my credit record, to which I was assured that no, everything was fine, it was just the way the systems worked as we had been previously flagged (never mind that this was an error on their part) and we just needed to be patient.

Next, on February 27th, we received a one bill that was outrageous 11 pages long with a previous balance of $724.28 on it and a total amount due number of $541.48. After inspection, it was very clear that there was some serious messes occurring. On this bill we were being charged for a mobile phone that was not ours (it was not our phone number or anything) and there was a wireless mobile rocket stick with huge fees attached to it that was certainly not ours we don't even have a wireless mobile rocket stick, and the TV charges were still not correct. So, I phoned and was transferred almost immediately to the Multi Product Solution Centre where I spoke with Dave.

Dave was dumbfounded as he began looking over the notes in the account but was fortunately able to identify the rightful owners of the mobile phone and the rocket stick and assured us that this was resolved and we would be credited for these errors on the next bill. The TV charges were still a mess, though the two accounts were now on the same bill, it was still literally showing as two TV accounts on one bill; 2 charges for themes and movie packs, 2 charges for extra packs and time shifting, 2 charges for digital standard, and 2 charges for digital service fees. Everything was being billed twice except for the receivers which were spread over the two accounts, so the bill was $133.05, too much for the TV alone. Dave noted that the second of the two accounts was in line for closure, but that the transfer of the standard receiver was not correctly input into the system.

In addition, all kinds of closing penalties were pending and though the $103.22 credit owed to us was noted on the account, it had not actually been submitted. It was just a note that people could read as they opened the account. So, Dave tried to sort this all out by putting in change requests and submitting the credit, and he also very thoughtfully wrote a large warning notice onto the account for other Bell representatives to see flagging the account so that anyone (his idea was to ensure that collections would not hassle us) who entered my account needed to read the special notes on the account. In these notes, Dave wrote very clearly that any outstanding fees associated with any of the closing/disconnection penalties or the $103.22 were to be ignored by Bell staff as these were Bell errors and were not in fact amounts owing on our part. He also attempted to put a late fee block into the system.

Finally, Dave also noted that our Internet service was nowhere to be found on our account bills. In the chaos of bills, account numbers (at this point, we were receiving 7 bills from Bell each month with 7 account numbers and a variety of other notices, collections letters, copies of contracts etc), and errors to date, I must admit that I had failed to notice that the ibill seemed to be missing. We were getting internet service at home though, so Dave did some investigating and discovered that our Internet bill had yet another account number and was being mailed to a street address that I have never even heard of, though it had my name on it. It turns out we were behind three months in pay on this service (totalling $97.50) and because the account was in such arrears, it was scheduled for disconnection due to non-payment.

Due to Dave's recognition that this was yet another error on Bell's part that was another hassle to us, he promised us a $30 one-time credit which he put into the system immediately. After 2 hours and 40 minutes on the phone with Dave, he left me to go speak with an internet colleague to figure out how to resolve this issue, but promised that I would receive a call shortly from someone in the Internet division to sort out the internet mess. Now, let me be clear that I work mostly from home given my occupation, and having internet access is critical for me. In fact, it was problems with internet access that caused us to leave the service provider we were with prior to coming back to Bell in November.

Less than ten minutes later, I received a call from Cheri who determined the best and easiest way to resolve the issue was for me to pay the $66 owing on the outstanding bill (which I had never seen, had no copy of, had never received etc.) immediately by using my credit card over the phone (which I refuse to ever do and was not budging on here either) and then she would set up a new account for us under the correct address and phone number and all would be fine. Cheri was not happy that I refused to pay the outstanding bill until a copy of the bill was sent to me to actually review. It seemed to be a real hassle to change the address on the bill to my correct address and send me a copy of the bill, and I have no idea what the system issue was here but there was something making this process problematic. However, Cheri agreed to forward copy of the bill to me at the correct address.

Next, Cheri created a new internet account under my correct address and phone number and added the account to our one bill, thus, ensuring we would, from this point forward get a $5/month bundle discount on the Internet service (which we would not get for the previous 3 months of internet service we never received a bill for) as originally promised in our quote/contract. After expressing concerns about this termination and new activation of accounts, I received assurances from Cheri that we would experience no service interruptions in our internet access due to this change, and that if we were charged an activation fee on the new account that we should phone in and the charge would be waived (apparently this is an automatic charge that will appear and there is no way to stop it).

The next day, Sunday, February 28th, we had no internet service. I again phoned Bell, this time the Internet division, to report the problem. I spoke with Guru who informed me that the account had been cancelled the day before and that the new account was scheduled to be set up on March 3rd. Also problematic was the fact that the business office was closed as it was Sunday and there was therefore none to re-activate the old account either. I was furious and explained my situation to Guru, and as he read the notes on the account, he quickly transferred me to his supervisor Tamil (whose ID number I never did get).

Tamil acted swiftly and was wonderful he configured and activated the account as soon as the problem was explained to him. However, upon completion of his efforts, he identified there was a problem along the way with the line and he contacted someone about the line activation. It was then discovered that there was a cable issue at the central office somewhere and I was asked to wait 4-5 hours for the equipment changes to take place but was assured that my account issue has been escalated and we would have internet access again within a short while. Sure enough, less than two hours later, our internet was up and running.

In mid-March, we finally received a copy of the Internet bill that had been sent to some random address for the first three months of our winback to Bell service. In addition to the $30 credit promised to us by Dave however, was a $1.57 charge for a late payment fee. At this point, fighting $1.57 was not worth my time so I just paid the darn bill. Yep, Bell made an extra $1.57 out of me on this one due to my frustration with them I guess this is why it's not worth their while to worry about frustrated customers whom they make money off in one way or another.

On May 5th, finally, a seemingly correct "one bill" (had seemingly correct TV charges, internet and home phone on it, still no sign of mobile phone getting on the one bill and so still losing out on discounts) arrived but it had $300 worth of disconnection fees on it and only credited us for $200. We also received another bill for the internet service that had been disconnected saying we owed yet another $1.31 late payment fee. I phoned Bell yet again and this time spoke with Amine at the Multi Product Solution Centre and was told the systems don't allow all the credits at once so there would be another $103.45 credit on the next bill. Amine did, however, remove the $1.31 late payment fee from the old internet account and stated that the account was officially now closed.

And the saga continued. On May 21, Bells Collections department called me, looking for the $103.45 we "owed" that was supposed to be credited to our account's "next bill" according to Amine on the 5th. I demanded to speak with a manager and this time, spoke with Jason Mahon. After hearing my story and taking the time to sort through the cast array of notes on my account taken by all the people Ive spoken with long the way, Jason apologized profusely and said he would go back through everything carefully and contact everyone who needed more "coaching" and ensure they got it, and then he credited the account with $103.45 instantly as the credit was supposed to be there (there was a note saying so), but again, it was not put onto the bill. Jason assured me it would once again appear on our next bill but that it absolutely positively was in system now.

Then, on May 25th, our home phone line stopped ringing in the house. We could use the phone to dial out, but any incoming calls were simply not even causing the phone to ring. So, I phoned Bell again, this time the repair line. In addition to the home phone not ringing, I realized that we still had not had that temporary line outside over the roof buried: it had been up there through our line-of-sight since November and it was now May 25th, so I figured Id ask about that too since I was calling the repair group anyway. I began speaking with David (whose ID number I did not get) who said hed do a remote check, then send someone out to do an outside check and an inside check if required. David said the technician would be out the following day in the morning (May 26th between 8:00 am and noon) and that if the problem was found to be inside the house, we would incur an $87.70 charge for the repair. He then tried to sell me line protection, which I declined. I then inquired about the burial of the temporary line and was hung up upon (I will give him the benefit of the doubt and assume that was an accident).

I phoned back and this time spoke with Sandra who quickly transferred me to Kelly (again, I did not get her ID number) in repairs. I was informed that the dig request was put into the system by David but that it appeared the technician who installed the temporary wire in November never did put the request in for it to be buried despite his promise to us that it would be done. And due to Bells procedures, we would now have to wait until June 26 to get the dang line buried. At this point, I asked if there was any way that we could be given priority and get the line buried faster due to the hassle after hassle weve experienced. I was put on hold as Kelly looked into this, and when she returned, she transferred me to Justin in the Buried Wire Department. Justin made certain that the repair person coming to the house the following day would be skilled in burying line and would be able to assess the situation and then be able to place an order to get the burial into a rush status, but explained that June 26th was the next date available in the system.

Frustrated, I called Mike ** at the Executive Office of Customer Relations to try desperately to get someone to a.) check that the bill would actually be correct this time, b.) ensure we are getting all our bundle discounts, and c.) beg for help in getting this ugly temp line buried a.s.a.p. given that it is not our fault that the initial technician never placed the initial dig/bury order. Mike kindly told us there was nothing he could do as there are systems that have to be followed. So, what could I do next? Go a step higher still.

In the afternoon of May 25th, I sent Mr. Kevin C., President of Residential Services, an e-mail after I tried everything in my power to phone him directly to speak with him personally (his number is simply unavailable to anyone trying to get a hold of him). In my e-mail to Mr. C., I quickly re-counted my series of hassles, annoyances, and frustrations and asked him to step in to assist me to finally get things right. On May 26th, though I did not hear from Mr. C., Mike phoned me and was actually kind on the phone and seemed interested in trying to help. He actually promised us a dig date to bury the phone line by June 17th. He also asked if I would like someone from the Satellite TV group in the Executive Office of Customer Relations to call us regarding our chaos with the satellite TV, to which I replied "Yes, please."

Additionally, on the morning of the 26th, our home phone actually rang and, sure enough, when the technician came, he checked all the lines and everything seemed fine, Murphy's Law. So of course, I was not surprised when the issue arose again that afternoon as of May 26th. Sometime in the afternoon, again, our phone wouldn't ring so we had no idea anyone was trying to call us. Again, I phoned Bell to report the issue, and again they said they would send a technician out the following morning (May 27th). On May 27th, I received a phone call on my cell (alternate number I provided) from a very nice gentleman who said that he thought the problem was some switch burn-out in some central building somewhere that routes the calls and is responsible for the signals/rings etc. He said he was getting a technician to test it and would call me back with an update. Shortly later, he called on the home phone line and it rang! Sure enough, they had to replace the "switch" or whatever it was and all appeared to be working fine from then on.

However, on Saturday, May 29th, we had a satellite TV service issue. We had a house party and the "boys" were all over to watch the pay-per-view UFC fight. This was the first PPV event that we ever tried to access via Bell satellite TV, though we have a lot of experience previously ordering PPV with Rogers. My husband went to order the fight using the TV, only to discover that apparently we need to be hooked up somehow differently to order shows via the TV set, so he phoned Bell and used the automatic ordering system to order the fight. All appeared easy. However, when the fight was supposed to start, no show appeared on our TV. My husband called again, tried to order it again, and still nothing. Then, he phoned for technical help and was put on hold for 40 minutes+, and then after waiting well into the start of the fights, he got the dreaded disconnection beep. He was furious, and the guys here all moved to the house next door where they ordered the fight on Rogers PPV and were able to see it from 10:45 onwards. So much for our house party.

So, on June 3rd, I phoned and spoke with Daphne about this lack of PPV, and she saw no sign of us being billed for the PPV we never got. However, she made a note on the file and asked me to keep an eye on the bill for the next few months and, if we are charged for the fight, I was to call back to get the credit. I can only imagine how long it might take to get this credit actually credited to our account if it's required. And then another home phone service issue began in the afternoon of June 3rd. All of a sudden, our home phone line was so full of static that I couldn't even hear a dial tone, let alone the person speaking who was trying to contact me. I spent 30 minutes on my cell phone (so yep, Bell made more money off of me for that call), calling Bell to report the problem, and another technician was being sent out the next morning between 8 am and noon.

Frustrated again by the issues over the past week, on June 3rd, I again sent Mr. C. an e-mail update, thanking him for his previous assistance and asking for his assistance once again in ensuring we did not get billed for the PPV fight we never got and requesting that Bell credit me for at least 3 days worth of home phone credits and a credit for the amount of the cell phone call to report the problem as well. I also inquired again about the bundle discounts as we were not getting them all, though I was hesitant to have the cell phones added to the one bill given that the one bill itself was still not correct.

On June 4th, a very nice technician arrived and discovered a problem with the equipment in the outside phone box. He inserted a new bit of some sort, and all has been fine with our home phone line ever since. On June 7th, interestingly, I received an e-mail from Francois ** (Customer Relations Associate, Customer Relations Center, Bell Executive Office) who was responding to my concern about the satellite TV installation technician forging my signature on the contract upon his departure (as stated in my first e-mail to Mr. C. on May 25th, though Francois refers to that e-mail as the June 3rd e-mail). Apparently, it is okay at Bell for second contracts that should never exist in the first place to have customers signatures forged on them. Also, it is very interesting that if the contract was void as Francois argues, then how is it that I was being billed for both the contracts separately under different account numbers for so long?

To annoy me further, Francois' e-mail clearly states that he was trying to reach me on my cell phone to no avail. Why on earth should I answer a long distance call from Bell regarding my concerns on my cell phone that I will now be charged for? They really want to make more money off of me? I pay for a home phone line why on earth did Francois think it was okay for him to call me on my cell? I replied to Francois with these questions and more, including again inquiring about my bundle discounts that were still missing as the cell phones had still not been included on the one bill and have never heard from him again.

On June 10th, I received a phone call from Ms. Ruth **,, another representative at the Executive Office of Customer Relations, who phoned me and left a message on my answering machine stating that she was calling to assist me with the billing issues I was having and left a number for me to reach her at. I returned her call that afternoon, and Ruth agreed to put my cell phones onto the one bill and to investigate whether or not we could be reimbursed for eight months of bundle discounts as a result. She said she would call me back on June the 21st.

Good news - Finally, on June 16th, the contract workers arrived and buried our temporary telephone line. The view from our windows is now clear and unobstructed, and they did a decent job of minimizing the damage to the lawn and gardens as they buried the line.

On June 21st, Ruth. did phone me back as she had stated. However, she phoned me on my cell phone. I requested that she please phone me on my home phone so I would not have to pay for our chat, and she agreed and called me quickly on that line. Ruth had investigated and had determined that yes, we would receive $40 (8 months at $5/month) of bundle discounts on our next bill. I thanked her sincerely for this. Then, she asked if she could have my permission to now close the complaint, to which I responded no. I explained that until we had a correct bill in its entirety, I did not want the complaint closed. She asked me to contact her if there were any issues that arose after this point in time. I was very appreciative of this call and her apparent willingness to assist, I must say!

On June 25th, we received our next one bill. The two cell phones are not yet on it, but there is now a line that says charges for this service will appear on your next invoice. There is also no sign yet of the $40 credit from Ruth, so I suppose, we will have to wait until the July bill arrives in August to see if this is now corrected or not. We do have a credit now for $91.55, however, for what seems to be the TV credit, Jason resolved for us in May, though I was expecting to see $103.45.

Now that the bill is mostly correct, I finally had a chance to compare the bill to the quote we received in November when we agreed to reinstate our services with Bell. You can imagine how not surprised I was to discover that what we are being charged is nothing like what the quote said we would be. As noted in the second paragraph of this saga, our quote says we will be billed $147.20/month before tax for months 1-12 (the line on the quote actually says total for all 3 tax included months 1-12= $169.27. $147.20 * the 15% tax rate here in Ontario = $169.27). However, our actual bill for these three services is $199.73 before tax, thus Bell is charging us $52.53 over the price we were quoted which influenced our decision to return to Bell services. Given that we have now been back with Bell for eight months, here Bell appears to owe us $420.24. I also began wondering if we should not be receiving two bundle discounts as we have two cell phones.

I phoned Ruth on July 6th to inquire about these issues and had to leave a message. As a result, I also sent an e-mail to Mr. C. and the three Executive Office of Customer Relations people with whom I have had previous dealings outlining my frustrations. On July 9th, I was finally able to speak with Ruth. She first informed me that bundle discounts only apply once per service and though we have two cell phones, that only counts as one service thus we were not owed any more bundle discounts for the cell phones. Okay, I can go with that. Second, Ruth. informed me that the $91.55 credit is the $103.45 credit we are owed, it is simply the before tax rate. Okay. I can accept that too.

However, when it came to the disparity between the quote we have and the amount we are being billed, Ruth flat out told me the quote was wrong and that Bell could not offer the services at the prices I was quoted. When I asked about how it is possible that a written quote can be wrong unless someone lied or fraud is being committed, she replied that Bell simply cannot offer us the services at the quoted price and she would be happy to terminate all our contracts and services with Bell if we wanted to switch service providers and would ensure there were no costs or penalties applied to us or our account if we chose to do so. That was all she would and could do. I said thank you and we hung up.

So, I next wrote an e-mail to the CEO, Mr. George C., as I am fortunate to have a bit of an insider avenue to (hopefully) be able to reach him through some of his other pursuits. I have no idea if I will get any response from him or not, but I figured it was worth a shot. Then, I phoned my lawyer. I am now writing up my saga and sending my story out there to as many as I can. I am sick and tired of the little guy being walked on, trampled over, and ignored by these huge corporations. I have heard others stories, and in support of all us little guys, I am taking on the fight.

I have been trying to connect with your Loyalty Department after speaking to one of your customer service reps and cannot get past all voice activation etc. etc.

Being a customer of Bell Canada for years and years I am told that my charge for my current service can be less than what I am paying. Someone contact me to discuss.

I called again and begged the operator to take care of this - that I was at my wits end and that I had wasted a lot of my time. I asked to speak to a supervisor and was told that I could not! Although it is nearly impossible for me to understand bill - it seems that [they] have never credited me properly nor adjusted my bill to reflect the lack of Internet and now, along with my most recent bill, I received a notice threatening my credit rating and late payment charges. It is ironic that a telecommunications company never once called to explain or apologize.

To add insult to injury it looks like [they] have debited my Visa card for $200.00 - with no invoice, bill or Visa slip. I run a business and [their] not providing an invoice detailing an expense is just simply not acceptable and seems to me like a very arrogant way to deal with a client. No mention is made anywhere of the fact that [they] are holding my money and perhaps [they] should be paying me interest. If [they] were a landlord holding a security deposit [they] would be required by law to pay me interest.

Why Bell would treat a customer with such disdain after spending so much on promotion to woo me back into the fold with promises of making my business simpler and easier is beyond me. As an investor and a customer I will never choose again choose Bell. Just as a benchmark for your marketing department, out of frustration, I finally called my local cable company and ordered Internet--the technician was at my business in TWO DAYS WITH MY MODEM in his hand to hook me up. I will make the appropriate payment on my account if and when [they] resolve this.

It is not surprising that this week's Hamilton Spectator's Action Line featured a customer who battled Bell Canada for a year before he or she got resolution regarding their $200.00 security deposit. PS, since My bill informed me not to include any correspondence (there is no address otherwise) I called again to try to resolve this and was hung up on when I insisted on talking to a supervisor. Many hours of valuable time lost, blood pressure increase and a threatened credit rating.

I went in to upgrade my phone then to add a data package, and when appropriate based on not having prorated amounts etc, I would then leave my corporate account for a blackberry smart phone plan.

Then my husband was going to buy a blackberry and we were going to merge into a share plan. Regardless of what happened, someone at customer service closed my account without my permission causing me to lose my upgrade amount. They fixed that but my account was so old it no longer existed. They then put me on a temporary plan as nothing else could be done for so many days, I and Jen in the store were furious. Jen proceeded to tell me that I was to continue to come back in with my bills until all of the errors were corrected - she was waiving the $35 fee and would fix and prorated problems etc.

My husband then came in and bought a blackberry outright. we asked to be on a share plan, we selected everything we wanted and left the store under the assumption that we were on a share plan. Each month bills would come in and mine still reflected just myself, the bills were getting higher and higher as the credits and promised adjustments were not cleared. It is now March 10th I received an adjustment on Feb 27th, which was not for the full amount. To be honest I am not sure what portion it was for and why that got approved and nothing else. I asked how this could happen, here I am going over minutes wondering how with 400 to find out the change never occurred.

When speaking with Jen she stated that I should continue using my phone as I believe it to be and she would get everything straightened out. All the Bell store people are liars and the bell staff in the store are calling the customer service reps liars. I have exact quotes of things that were said to me from both parties. Customer service explained what the store should be doing for me and that they were filing a formal written complaint against the store, this is all after I explained all of the details. He too was concerned at what I was being told and said it is the store's responsibility to fix this and credit my account. I have spoken to so many people and have many reference numbers and many more details I could offer over the phone if I do not have to write them all. The store clerk Jen was very nice each time and I left feeling like things were being taken care of.

Since Dec., I have been taking my bills in, they photo copy them and send an email to Lori ***, the regional manager. Obviously there were no real responses, just the standard that it will take 5-7 days to process yet they never get processed. This is an electronic age, is anyone really reading these or trying to get this resolved? I am now involved with the manager Sarah *** who said she was not aware of how bad the situation has gotten. Her comment was this, he said she said game. I am furious, I have no reason to lie and would take any test known to man to prove this. I said as an adult it sounds like Jen made a mistake around the share plan, she told us what we were on and in fact said her system said we were so there must be a glitch as to why customer service isn't showing this.

I said to Sarah that as an adult if she got busy and forgot to complete a step, they own up to that mistake and not tell the customer lies then try to cover yourself. We are human, if she goofed up OK, just fix it. Jen gave me copies of emails she had sent to her regional manager, which I was disappointed in as they in no way detailed the reasons for everything to be fixed. So again each time I leave thinking she is fixing the problems and each time I get a new larger bill. In addition I explained many things to Sarah that Jen told me and my husband. Why not question Jen on all the things she said to us, and let her know we are repeating what was told us. Shame on her if she lives to cover her mistakes and problems like this, it is unfortunate oh how I wish our conversations were taped to prove everything. This is why I started to collect all dates and documents as I feel I am being lied to repeatedly!

On Feb 27th, she called my home line and asked me to check Bell records from the store and stated that Monday by 5pm the entire situation would be rectified. She said that she had spoken to Lori, in addition she explained that Chris my husband and I would be given the free fun 12 pack for our entire terms due to all of this inconvenience and to have Chris return to the store on March 2nd to have the share plan corrected to not cause any more prorated figures. The 2nd comes and goes and we can't fix this due to the overdue balance on my account. Each time a bill came I would go in and say OK what do I pay - I would pay the figure they gave me in fact written on one of my bills is Jen's handwriting as an example. So, this last large bill I go in again and Jen tells me don't pay anything, I will get it taken care of due to the inconvenience we will clear the whole bill.

She reiterated that to me on the 27th. Did she in fact speak to Lori on the 27th or was that a lie too? Is Lori even available on a Saturday? Each email said 5-7 days yet months have gone by, no reasons, no explanations, no follow up. I tell Sarah my entire story and I think Jen is lying to cover herself in some aspects and Sarah doesn't have to believe me as she wants to believe her employee. I said over and over this isn't about a free bill so I just made a 100 dollar payment to prove that in good faith. And now I am being told by customer service that my service could be terminated if I do not pay.

Customer service adjusted the dues date to the 19th. Of course I'll have another bill by then showing I'm over minutes as I never had 400 only 200 so here is another bill they won't fix for their mistake. Sarah said to me I don't know why Jen would tell you not to pay and we could fix it, all we send emails and NCS determines what is adjusted - at this point I said it is up to the store to fix all of these problems. Jen never once said the entire amounts would not be credited yet the info from Sarah is different. She was even shocked to hear that Jen was giving us free services, none of which is on my account. At this point with this utter sickening service I believe I should get to start over and I believe I do deserve some free services.

I have been a loyal customer for years and even in December when my husband said let's pay to just leave Bell and go to Telus, I was like, I know my service has been fair/good and now am I ever eating those words. I have had the most horrific experience in my life with this company and wonder if leaving is the right things to do. Departments all over the place, people that obviously do not read and respond to emails, depts that do not agree or connect with each other those that call each other liars, only method of communication is an email, no live voice to speak with and resolving customer service is not this company's priority. That is clear! In addition, no one really helps you, all you do is sit and wait and hear nothing.

Another disappointing piece is that Sarah stated to me that honestly when she spoke with Jen she couldn't believe a customer was so upset over 90 some dollars. Why not that's a lot of money, but in fact her figures were not accurate from Jen therefore until she spoke with me she was unaware of how serious and big the situation had gotten!

At this point I wonder do I need a lawyer to get someone to listen and fix this mess, who stands up for the customer when no one truly listens. Now I am being told 8-10 days. Seriously, why so long and store employees can't talk to a live person, is that a lie too? Why is it that a manager can just approve the 90 dollar figure and not the rest, why wasn't this fixed each time I brought a bill - I left assuming it would be taken care of until the next one arrived! Seems like they say they will speak to their bosses then they have an excuse each time as to why they didn't. I tell you why, we are not priority! Maybe at the next level they really do not realize how out of control this has gotten as I sit forgotten each month!

Employees that lie to their customers and can't own mistakes. I am certain if you put her and I on a lie detector test she would lose! I swear on everything I hold dear that I am telling the truth and can offer way more detailed, numbers, dates, names, and paperwork with Jen's writing on it! Sarah told me that her HR boss is now involved to fix the situation. Bell is a multi what billion company and they can't fix this. So I have waited months for this and nothing, I am getting threatened to lose my service all due to something that can likely be fixed by the push of a few buttons and a new bill on the way that again will be high. I have always paid my bills and now this can also affect my credit rating.

Customer service says to call the store everyday, the store says the email is out all we can do is wait and we don't know what they will say. But the store employee admitted it is a store mistake, why wouldn't they fix it all? I personally think that Bell Canada should be ashamed of this service and poor communication. I am also certain that this is a valuable newspaper article for the public to be aware of and I am seriously sending this entire detailed ordeal out for the public to read. Yes your big corporation likely does not care about this minor little nobody yet you should, we should all be considered as valued customers. You really need to review what is happening in departments and in stores and do some research as to promises that get made and never followed through on as everything I was told was said would happen.

At this point I have no faith in this company or staff and think you should be embarrassed at the quality of service that you are providing. Again should someone at a level that can get this all fixed do so great, it would be sincerely appreciated. And if someone can spare the time to get some clarity on these issues and listen to some of the things that have been said to me, I would be happy to clarify and provide details and speak with you anytime.

I recently received a cellular bill from Bell Canada and on it were roaming charges for about $70. I contacted Bell and they informed me that it was for excessive use of my cell phone while in the USA. I had paid and was invoiced for $40 for use of the phone while in the USA. The person informed me that I had exceeded the 100 minutes and was charged at the rate of $0.75 per minute in addition to the $40 charge. At the time, I was never offered any other extra time nor told that the rate would be so excessive. Furthermore, they charge me for mobile browser use and text messaging which I never used. I believe that Bell is unfair and deceitful and should have given me options for cell phone use when in the USA but instead I was told that was the only program they could offer me.

My Blackberry Pearl 8130 quit sending text messaging. All other aspects of the phone work. I called Bell to discuss this issue. After going through everything and putting a dummy phone line on my line, it was determined that they cannot help me. And they told me I had a hardware problem and asked if I did have warranty. I said, "No, I did not extend. This unit was not 2 years old. Wasn't it under a regular warranty?" They said no. So, I said, "Okay, here is what I want done. I want to remove the text feature of $15.00 a month because if I can't send text, there's no use of having it." The person returned to the line and said, "The feature will come off your January billing." I said, "Well they're over 15 days. Until then I want you to prorate the remainder of the month." After much argument and asking to talk to someone who could do this, he said okay, it's approved. So semi-satisfied, I hung up.

I went to Blackberry forums and they suggested I update the OS system in my pearl from 4.3 to 4.5 and that would perhaps solve this issue. So okay, I did that. Then in my wisdom I called Bell and asked them to do the test dummy line thing to see if I could indeed send text now. Meanwhile, a rep was telling me about a new data plan and I said, "No, I will not change anything if my text won't work. I will keep what I have."

He was pressuring me into changing my plan stating this, that the other thing which of course would be so beneficial to me. I said if my text worked perhaps yes we can discuss it. Anyway, the upgrade of the OS system to my phone did not solve the problem. So, I thanked them for their time. I told him I do not want changes to my plan. He assured my plan was the same, that no changes had been made.

The following day Jan. 16, Saturday I received an email stating my plan had been changed according to our discussion. I called them back that Monday and I told them I did not want changes. I was told they would not change it back. My old plan was now obsolete and that was that. I said my letter stated the changes would be done the 21h and that this was the 18th and I did not want it and wanted my old plan back. They proceeded to talk over me and tell me how good this new plan was. I said going from unlimited to 500 data plan and paying more for it was not to my advantage especially when the text did not work. They said, "Oh well, you never use that much. Don't worry about it. You will never go over." Frustrated, I hung up and called the executive office.

Now today, Feb. 2 I still haven't got any call back. I called everyday for 2 weeks, sometimes 3 times a day leaving message after message. Anyway, a week later I called again and talked to a manager after being put on hold for 49 minutes. She told me, "Oh well, my new plan is better and that's a done deal." She proceeded to tell me how it included call display. I said, "I don't need call display. Look in my billing. I have it discounted 100% until the end of this contract, Feb. 2011.

That was given to me when I signed up after a month of issues with trying to return a non-working Blackberry from day 1." The next day, I got an email telling me that as to our discussion, they removed my call display, and no, the new plan doesn't have call display. So, I am very frustrated. My bills are paid on time. We are line customers of them. I have been since 79. I never had issues with Bell landline. This caused me unauthorized data changes to 2 areas of my data plan at more cost.

So there was a discussion about this which ended in Parminder offering three months free unlimited text messaging

So today we called again because we were billed for text messaging again this month. This time it was Tamisha badge no 6065356 who argued we were not offered 3 months free because her notes said we were getting 10% off our data plan for three months. Obviously the notes were made differently. I asked for the recording of the conversation. But that was denied.

A big argument was escalated to Sherry badge no 6031872 the supervisor. And what a cheeky supervisor that was. She offered to give unlimited texting but would take away other bundling credits we had. Very sarcastic tone of voice too. She was looking at reviewing the whole plan with us whereas we had called only for a specific piece i.e text messaging. Phone call was ended by us because we were not getting anywhere anmd had spent 1 hour already on the phone today.

Vow. Bell rules. They can make notes on the system that are different from the phone conversation with the customer and then fight with you to say that they are correct. Absolutely no benefit of doubt to customer. The customer is always wrong where bell is concerned. This has cost me over $100 in hard billing dollars and over 4 hours of phone time with Bell. An unimaginable level of anxiety and anger dealing with a huge organization that does not comprehend customer service. Life would be much better without Bell.

I`ve been with Bell for 4yrs and growing up we had Bell landlines. Up until today I`ve had adequate dealings with them. I pay $90 a month for an HTC Touch Pro so for that price I expect excellent service. The average cost of cell phones in other nations puts us to shame. Bell & other large phone providers bully customers and keep costs high on things such as text messaging or MB bandwidth. Charging outrageous prices for flying data. Point is, I expect top notch service since I`m paying a monthly amount that rivals some of the most expensive plans in the world.

With that said I`ve been having issues with my 4 month old Touch Pro. It frequently misses calls. Callers will be automatically directed to the voicemail with no evidence of a call taking place in my call history. As I use my phone for my business this is unacceptable. The next issue with the phone is that it draws more power per second than the charger can provice. Sound crazy? It`s not... If you are having a long conversation and your phone is plugged in, it WILL inevitably shut down due to battery power. You are forced to wait 5 to 10 minutes to allow charging while the friend you were talking to is getting your voicemail. In a world of overpriced plans and smartphones I expect more.

Given these problems I decided to phone Bell Mobility. I called them at 2:49pm and was on hold for 2hours and 20mins until I was disconnected. Annoyed and frustrated I phoned back at 5:12pm. Amazingly I got a CSR in seconds of waiting... how does that work? Over a two hour wait and 5 minutes later it becomes a 10 second wait?
Something is seriously wrong with their dispatch department.

The CSR I got this time was monotone and didn`t show much empathy for my 2hour wait. I asked to speak to a manager right away as I know this person couldn`t help me. They agreed and transferred my call.

The only problem was they transferred me to another CSR?

Annoyed & very frustrated I asked once again to speak to a manager. The new CSR agreed and put me on hold once again.

At this point the phone shut itself down. It wasn`t able to operate on the power provided even though it was plugged into the wall outlet. Unbelievable.

5:34pm I phone back after allowing my phone to charge.

I am told by the automated service that there will be a 45min wait to speak to a CSR. I wait 20mins and get someone. Finally, thank god.

This guy was helpful, the only issue was he accidentally hung up on me with his elbow. Yeah really. He phoned on his personal cell phone after he had hung up and appologized. He told me since I was disconnected from the call centre I would need to phone in again and wait. Defeated I said thank you and hung up. At least the guy phoned to tell me what happend.

5:58pm I called Bell Mobility once again. Waited on hold for 45mins. Finally got a CSR. Admittingly I was frustrated and let her know my true feelings for bell all the while telling her it wasn`t personal and that she was doing a fine job.

They were too busy to allow me to speak with a manager but one will be phoning in the next 24hrs.

I will be asking for another model of phone as the issues I have cannot be fixed with a replacement.

Let this be a warning to all cell phone customers. Stay clear of BELL MOBILITY. They are another heartless coroporation.

I have been with Bell for a year and a half. Since the beginning of the contract, the voice mail service never worked correctly. At the beginning people would phone me and the phone would not ring, it would go directly to voice mail. The people would leave messages and when I tried to retrieve them, the phone would say I have NO messeges. I reset the voice mail account, I disactivated the account, it would not disactivate. After a year they told me the problem was the phone. I changed the phone, higher bill but still no service. Now when I am truly fed up I have to pay $400, to get out of my contract. I signed a contract with them, saying i will pay the bill and they offered a service. Its funny I kept my end of the deal but they never kept theirs.

I called Bell Mobility to have a bell phone activated on Thursday July02/09. All went well, signed up for a pay as you go with my Visa. I wanted a cell phone for emergency road side if necessary. I was leaving for Algonquin Park and was driving alone. They said my phone would be up and running by the following morning. (Friday)

The bell cell phone was not working friday morning. I called Bell Mobility again and was transfered to Nine different representatives, no one seem to know what the problem was, after being on hold for 70 minutes, I was told my credit card was no good and they would transfer me to billing. At that point we were disconnected.

I was so mad I drove over to the Bell Store located in the Orillia Square Mall, and talked to a customer service woman there. She called bell mobility and she was transferred five times and we were on hold for another hour. I was told by the same person who activated my phone Thursday, that he would call me at home as soon as he spoke to his Supervisor.

By 7:00 p.m. still no call so I call Bell Mobility again, this time being transferred to a Technician, who tells me that there is a problem between the tower and my phone, gave me a trouble ticket #2453523, and assuered me they were working on the problem and it should be fixed in no time. His name was Joe #6035133.

Sunday the phone is still not working so I call Bell Mobility again the same story, they are working on the problem. I cancelled my trip to Algonquin Park, as I needed a cell phone to be safe. Monday afternoon I call bell mobility again, this time speaking with another

Technician. he looks into my file and has me program a code into my cell phone. the new cell phone number was not programmed into the cell phone. And they wonder why people are swithing to Rogers. Tomorrow My Internet and Home Phone are being switched over to Rogers.

I have had a cell phone for aprox 11 years, started with analog phone nad upgraded twice, I am on now my 3rd phone. When I first obtained my cell phone I was with Aliant and no issues at all , until aprox 1 year ago when bell took over. the first thing they did was double bill everyone so we were paying in advance.

My 3 year contract expired in march but I have maintained the same service I had from the beginning paying the same rate as always as I was told from alaint that it was not a requirement to be in a contract unless I wanted to upgrade my phone. Which at this time I did not want to establish another contract.

At that time I begain to recv 3-4 calls a day from bell customer service trying to pressure me into another phone. on both my cell and land line, even thought I req they not call me. Then came the letter stating that I had been recv call desplay for free in error and they were going to incress my bill by 7 dollars a month, I called bell on this as I have my original contract which clearly indicated call dispay for free.

They were extreamly rude, with one agent ans with "yeah What do you want" I coifmred this was bell and she said yes, I asked for her name and was told she would not provide it and was extreamly rude during the concersation to the point she hung up on me,

I called back and spoke with another agent and req a manager and adv they refused to take the call, I explained I stil had my contract and it clearly states i have call display for free. She adv that due to my contract was over they could do what the wanted , I even faxed the copy to them and req a manager to call me back and I never heard from them, I am completely dissatisfied with Bell and there customer service.

I purchased a LG Reaveal cell phone on March 20 2009 for the price of 400.00. I also bought the extened warranty. On March 30 2009 i returned the phone as the screen would not come up and when it did it had red dots on the screen and when i went to text message someone, the lines were all slanted. Bell world gave me a new phone. On April 5 2009 i had to returned the second new phone as it had the same problems as the first one. Bell World gave me a hard time saying they would not replace it as the 30 days were up. they were not. i told them i want a different phone as i am not going to keep returning phones that are no good. They said there was nothing they can do.

I told them i wasnt leaving until i had some answers or a new phone. The girl told myself and my daughter to get the [expletive] out of the store and take my phone with me. I put my phone on her counter and told her i am not going until i get some answers. The girl picked up my phone and slammed it on the counter and said LEAVE and she also proceeded to tell me that she had a Blackberry that she couldnt return so we sure werent going to return mine.

I left the phone there and called they when i got home, asked her to call me when my phone was ready, she proceeded to tell me i was banned from the store and my phone was no longer under warranty cause i threw the phone. I asked her if they had video cameras in the store and she said YES, and i said i want to see the video of where i threw the phone. She said i have to call head office which i did, and as of today. no call back from anyone. So now i dont have a phone and im out 400.00 and no answers. Can someone PLEASE help as im am very upset and i dont know what to do next. Thank You

Out 400.00 and no phone. stessed out as not getting any answers or help from Bell Mobility. i was banned from store so i put my daughter on my acct. She went in to try and deal with it and she left the store in tears. They made her feel like she was stupid.

I received a service notice on my bill indicating that the rental rate of my modem of 4 years would be raised from $2.00 to $3.95 per month. I spoke to a representative who was unable to offer me an explanation as to how an 4 year old modem could be worth double the money or why they had placed an insurance fee as part of the new fee. I'm not receiving a new modem but I'm paying a new price. I asked to speak to a superviser after 30 minutes of non- answers and was then transfered to a closed telephone line and hung up on.

double of fee for the same service without a written invoice of services I am paying for on this modem lease.

Few months back I noticed some Intl. calls billing on my landline, without details. I enquired with Bell and they said that there were couple of outgoing calls to Europe, which I was surprised because we donot have anyone in Europe anyhow I requested for the destination phone number to verify, unfortunately they were not able to provide any details, I still took some time to verify because it was very unusual,

After a week I called Bell again to protest they said Oh no there was a mistake actually there was a collect call from Europe to my landline, I was infuriated and asked them to provide me with the phone originating number and details so I could verify the calls, But after a while the CSR said shes waving the charges and will reflect in my next bill. After few weeks I was surprised to receieve a bill for the same amount again from another 3 party company again without details demanding payments, I was upset how my personal information was passed by Bell to 3rd party company and demanded an explanation, they declined to help and kept saying I have to pay deal with the 3rd party company, I was infuriated as this 3rd party kept sending reminders and started making harrasing calls although the amount was under $100.

After trying to deal in vain with Bell I escalated the issue with Commissioner of Complaints citing the Fictitious Billing, and secondly breach of trust by Bell in passing over my personal info to 3rd party company without my consent. Unfortunately that time I realized that this office is again a tool of the Corporations and Spl Interest Groups and they donot have any sympathy for Consumers and its total waste of time, They bounced me back sayings its not in their scope and to address my issue to Better Business Bureau, they in turn said its billing and privacy issue I should contact some one else, Finally I talked to this third party company who I never knew or dealt with before, and told them eithter they come up with details and also tell me how they got my personal information as I never signed up anythign with them, and told them to stop harrassing me.

The consequence of all this is anxiety, Harrasment, and finally I learned that several people were victims of this scam, whereby they were unscupulously billed and unsuspecting people got swindled, because they donot check their bills, and for convinience sake they allowed pre authorized payments. and once charged they will never get the monies back unless they pursue them legally at a cost and waste of time.

Recently I noticed in my Bell internet bill I was charged double, on enquiry I was told that someone else has used my account to get a wireless internet, now Im pursuing this new issue. I want to share this will other consumers just to make them aware of the issues and donot be complacent and become victims, please donot preauthorize your payments to anyone, Make a habit of checking and paying your bills.

Telephone offer from Bell for promotion of wireless modem and computer/laptop. wireless modem was complimentary if accompanied with purchase of a desk computer or laptop. the offer was a laptop to be offerred at a $12.00 increase to be added to my prevailing account for my internet services. The $12.00 increase would be for a period of 36 months. This would mean a total cost to me of $12.00 x 36 months - $432.00. I accepted the promotion and anticipated a $12.00 increase to my monthly internet services. Prior to delivery of the laptop I recieved a call from Bell advising me that the stock for this promotional laptop had depleted and that a replacement laptop would be delivered with a slight delay in shipping. The promotional cost of the replacement laptop would be the same as previously quoted to me.

The bell representative apoligized for the delay in shipping. I took this information as face value and waited for delivery of the laptop which arrived couple of weeks later. Now came the change to the offer! When I recieved my next monthly bill from Bell it quoted the cost for the laptop of an increase of $30.00 per month for 36 months. In effect, bell was now charging me for the replacement laptop which bell had not told me would cost more, and to which I would not have agreed to or have accepted. $30.00 x 36 months is $1,080.00, much more than the quoted cost of $432.00 total!! I contacted Bell Canada and told them this was not the promotional offer I had accepted and that I would not pay the cost of $1,080.00. It was not the deal I had accepted. Bell feels that the cost of the replacement laptop should be charged to me regardless of the promotional offer and cost originally given to me.

This is unfair business practices. Bell made me an offer, not my problem they ran out of laptops and offerred a replacement which for them happened to cost more. Again, this replacement cost was not quoted to me or any change to the original offer made to me. Now bell is pressuring me to pay the added cost, or change the services I have had for years with bell. Bell wants to eliminate some services to me which would decrease my monthly charges albeit I lose these services in order to maintain the charge of the replacement laptop of $1,080.00. Regardless that bell made the mistake it insists I pay for it! with decreased services. Frankly, replacing an item with another item that cost more without advising me is misleading or possible fraudulent business practices.

I feel that Bell Canada made a promotional offer to me that would cost me an increase of $12.00 a month, and then, without advising me substituting another laptop which cost much more than I had originally agreed to. The difference is from $12.00 monthly, or a total of $432.00 to an extra charge of $30.00 monthly, or a total of $1,080.00. Big difference

I purchased a VOX phone card, then used it until it expired, when I opened a vox account. I put the card on automatic recharge and was given to understand that the card would be valid for three months (VOX International), The card was re-charged and used about 1 month later, when I was advised that the card had expired but that it could be extended 24 hours (by which time I had missed an important conference call).

My point is that the Auto-recharge feature is a not so obvious scam which skinned me out of about $18.50, a small amount, though when multiplied by the thousands of bilked customers who would otherwise not take the trouble to complain (VOX hides their information very well making it impossible to submit claims or reports to the Better Business Bureau of Canada).

As a result of this denial of service, and in order to participate in the calls on time, I incurred long distance charges in excess of $100, as well as forfeiture of the balance of my card.

This year for de same call, the july 15 2004 for 1 minute: 9.37$,( +755%) Wow ?? Big problem???; others ex: 4 min=14.07$