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AT&T Wireless

AT&T Wireless • Billing disputes • Unexpected contract expiration • Network problems • GSM service • Number portability • Sales practices • Customer service • GO Phone • Everything else --- News • Cingular-AT&T Wireless Deal is Done • Cingular Buys AT&T Wireless • Software Glitch Blamed for Losses • Cingular, AT&T Wireless In Merger Talks • AT&T Wireless Leads In Number Portability Problems

Although AT&T Wireless shares the name of its former parent company, it has long since moved out and started life on its own. But even as an independent company, AT&T Wireless displays many of the same traits that have caused its parent to watch its once-massive customer base ever so steadily erode.

You can't say AT&T is no longer innovative. Whereas most cell phone companies insist their contracts run until the moon has turned to dust, AT&T now waits quietly for some favorable contracts to expire so that it can hit customers with the highest rates imaginable. Don't laugh, it happened to Alina.

A few recent complaints:

Steve of Dallas, TX (09/01/08)
i have been to at&t store #304 (plano, tx) twice trying to purchase my daughter an i-phone. i have been working with a nick. he has been polite and courteous but totaly empowered to do nothing. i spent over an hour with him while he was trying to determine through on line system whether my daughter had upgraded in the past two years or whether it was a sim card exchange in a phone covered by insurance.

the issue is still not resolved, but we were told that we can come back in 40 days and get the iphone. with as much business i do with at&t i find this totally offensive. cannot resolve.

Dianne Love of Inglewood, CA August 31, 2008

Dianne of Inglewood CA (08/31/08)
August 17, 12008, my Motorola telephone died, I called repeatedly to ask what would it take for me to purchase another telephone at a grandfather account holder rate, I was told by a rude representative Brandon that I could not get a new discounted telephone until September 14, 2008. This is absurd as a loyal customer and account holder since september 1997 of this telephone account I should have and certainly could have asked for a replacement telephone but I was willing to buy a new one.

It is more than obvious I am being treated unfairly by a company that I didnt agree to be noted as a new debtor in the first place. Cingular / AT&T Wireless made the customers appear as new customers in their records so they can abuse consumers and manipulate their profits.

I have a very ill Mother who needs access to me every minute. I also use this phone in my business. This companys failure to resolve this matter has caused me substantial stress, mental torment, and emotional abuse.

Srinivasa Morthala of Oak Park, CA August 31, 2008

Srinivasa of Oak Park CA (08/31/08)
I have subscribed to AT&T cell phone service in June 2007. I got a corporate discount applied to my account. I have setup auto payment so that it takes care of my monthly billing. Few months later, I noticed that the discount is not correctly applied. I called AT&T, they asked me to go thru some links that they sent to my corporate email account to correctly sign up for the discount. I did the same, ever after that it started billing erroroneously. I again called AT&T after few months later. The agent told me that he will put a request to Billing department to correct the issue. However, the issue hasn't been resolved i.e. the discount is not correctly applied.

Again, I called the agent and supervisor to report the issue. I lost confidence in resolving the issue since it was repeating. If I wouldn't look into the billing, I will be end up paying over charges. It causes great inconenience and makes me to go thru emotional feelings. I spent considerable amount of time. This is a unfair business practice and should be punished.

It over charges my credit card. I spent considerable amount of time talking to at&t personnell. It's a great incovenience, and make me to go thru emotional feelings. I got to postpone my other activities to work on this issue. At times, my wife and myself quarrell on this.

Sonseere Goldenberg of Minneapolis, MN August 30, 2008

Sonseere of Minneapolis MN (08/30/08)
I went to purchase an iphone 3G at the advertised price of 199. After talking with the Apple and At&T stores , the managers and calling AT&T for over two hours, they refused to sell the phone to me at the 199 price. Apparently I upgraded my Razor phone about a year ago-only because I dropped my current one in water-paid the 49 fee and signed another two year contract.

Because I am not eligible for another upgrade until June of 2009, they refused to give me the 199 price. I have been a customer of AT&T for 20+ years-never changing to another carrier-and they still refused. They would have sold the phone at 199 if I opened a new phone number but would not cancel my old contract-so that would be useless.

I am not able to purchase the phone for 199 until next June. At&T is punishing current customers who want to buy the phone. I have never seen anything to the effect that you have to be eligible for an upgrade to get this price. Plus, on my previous upgrade I purchased one of the cheapest phones they had at the time. They are trying to get rid of these razors. I just think that this is absurd that they punish their own current customers. I would be happy to sign another contract but they won't even let me do that. I think this is really jerky and deceptive. Thanks.

Eddie Leblanc of Pilot Point, TX August 30, 2008

Eddie of Pilot Point TX (08/30/08)
May 2008 - Purchase an air card from AT&T wireless. May 2008 - Receive air card. Doesn't work. Call customer service, they can't figure it out. Went to local store. Turns out it just wasn't activated. wasting my time (3 days) and gas with ignorance. May 2008 - Told I can suspend my card and only pay 10/mo instead of the full 60/mo. Accept the contract under the guise that this is true, because I travel overseas quite a bit. June 2008 - Suspend card, travel overseas.

August 2008 - Did not receive 100 rebate for air card. Turns out, can't receive the rebate while the card is suspended. Why does that rule exist? That's ok, I'll unsuspend later when back in the states, then get the rebate (instead of paying the 60/mo to have it unsuspended). Trying to save money like everyone else. Late August 2008: Check bill. Realize I did not get the 10/mo suspension deal. Still charged 60/mo.

Call to find out the problem. Keep getting disconnected when transferred. So, try to e-mail from my AT&T account. Turns out, you can't just send an email, but you go through an entire ordeal of identifying the subject of the email, etc. When you are done, it does not let you email, it says that your problem will be solved better if you call. 2 hours later, I finally get through on the phone. Same day, the call: They tell me that I cannot get a reduction in price for a suspension. Apparently, I was either blatently lied to in May in order for me to accept the original contract, or the representative had no idea what he was talking about. Either way, it was what I was told. Yet, they will not refund me the money I was told I would save.

So, I ask to cancel. Well, then they charge me 125 for early termination. Then, the lady insinuates that I accepted the contract and that just because I was told one thing, doesn't mean I'm not at fault. So, I cancelled anyway and wish to fight it. Logical Point: I would not have purchased the product if I couldn't save money suspending it. I am only in the states 3 months out of the year. I was told that suspending it would drop the price to 10/mo, so I accepted the contract. Either through ignorance or malice, I was told something that was not true, and I have to pay for it. Plus, I don't get a rebate.

Total money that I should not have paid, but have to anyway because a representative told me wrong info: - 50 for one pay period - 50 for another pay period - 100 rebate - 125 cancelation fee Total: 325 that AT&T steals from me all because they told me one thing that wasn't true. How do you fight this? I have no record of the original conversation. Guess the only way is to post this wherever I can.

Rachel of San Francisco, CA August 29, 2008

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