AT&T Wireless Billing Disputes

I'm at wit's end with this current situation. Let's start at the beginning. I have a cell phone. I have no need for a home phone and all I wanted was a simple internet connection at my house. I signed up with AT&T and they screwed it up right off the bat. In hind sight, I should have pulled the plug right then and there. The first attempt at fixing our customer relationship was that I was to get my Internet for $9.95 a month for a year starting February 2011. I set my account up with bill pay through my bank sending out $40 a month. I went months with internet and no problems. Then I received notice that I owed money on my account? I called to see why and was told that my "Payments have not been received since February 2011 and the reason for this was because they changed their address around that time and I'm sending my payments to the old address." Funny because the address didn't change until April! I was also told that there was no way that they would have given me internet for $9.95.

At this point, I contacted AT&T and began trying to find out what had happened. They then told me that my service would be $40 a month as of December. (One year of Internet for $9.95 should end at the end of January 2012.) It has been two months for this solution to come about and AT&T is now saying that they are receiving the money. I'm sending it to the new address using the same bill pay and account number that I started with. If AT&T is now receiving it and my bank statements reflect the same, I demand that the issue is already resolved. They will put my balance at a credit of $360 as of February 2012, as I have paid them $40 a month every month for a $9.95 per month service. If they insist on charging me standard rates then our agreement of $9.95 a month is expired as of now (one year later). I will continue paying for service after this credit is applied.

As of today, being the end of January, my credit is $360. Their third party billing situation and the supposed money going to someone else is not my issue, it is AT&T's! AT&T sent money somewhere it was not supposed to go, not me! I sent this money to them and they then took it upon themselves to send it elsewhere. If they were not receiving it then how did you (AT&T) then issue checks to someone else without my knowledge? I was told that I had sent it to the wrong address but I did not change the billing address from California to Illinois. I don't run your company, you do. We are not talking about a delinquent customer here, I have overpaid them every month and what they have done with it is wrong and definitely not my fault.

Please make this right with me. I am getting tired of being treated like I am at fault. The banking problems are a prime example of the downfall of business in America. What happened to money transactions from client to customer, it is not my responsibility to figure out why their system is failing. I will expect a statement immediately that shows a $360 credit as of the end of January as this is the amount they have received from me and then gave to someone else. I am extremely angry that their personnel would even consider that I am to take this up with the fourth party that they have involved with no consent from me. It is their responsibility to refund my account and after this has been done, then it is their responsibility to get the money back from the fourth party. Please contact me immediately and let me know if this issue will now be resolved.

I have a long-standing account with AT&T and purchased 3 iPhones 3g and have 1 1/2 year left on a contract with them that has been nothing but numerous customer calls regarding dropped calls, text messages failing (and I try to resend, resend, and resend even to iPhones that are on my account), and inability to connect to the internet.

I, my daughter, and her husband consistently have the same problems, and we keep getting "jerked" around with AT&T saying that after 30 days, they are no longer responsible for any issues with the iPhone. We have to contact Apple. Even the AT&T personnel in the store said that there are so many people having the very same problems.

When speaking to Apple regarding dropped calls, undeliverable text messages, and inability to connect to the internet, they said they are not responsible for coverage by AT&T. It's a vicious cycle of unresponsive and unresolved issues, that AT&T nor it seems Apple backs up their advertisements. AT&T stated rethink possible. I was told by Tresa that "rethink possible" does not in any way mean that because you are having service issues, it does not mean that they will take back any Apple iPhone and that those issues are now under Apple; that is their contract with Apple. We would have to pay for another smartphone that AT&T has, an android smartphone that they cover in their warranty department.

It's additional cost to us, because we are bound by a two-year contract and that we evidently have to have in 20 months of that contract before an update/upgrade can happen while we go without "the most blanket coverage in the U.S." I have serious medical conditions and rely on my phone tremendously. In the last month, it was life-threatening.

And I keep getting the runaround between Apple and AT&T. I've asked AT&T to just nullify the contracts and give back the non-working iPhones and we go elsewhere. That can't happen due to contract bindings. I have a severed vocal cord and have to rely on texting a lot, because most people have such a hard time understanding me. We have done the requested new SIM cards, updates through iTunes, and technical troubleshooting. I even have to pay $9.99/month for a $20 phone that was paid for 5 years ago, because the line is on this account even though the phone is not in use. To disconnect this old phone, I would have to pay $175 if disconnected before October 2012.

Payment is expected in a timely manner or reconnection fees are applied. On the consumer side, it's false advertisement of "a network of possibilities that blanket the country, so you don't have to wait on wireless so you can enjoy your life." Then there are promises of managers that can "override and exchange phones" that were supposed to call back in less than 24 hours did not happen. Guess the service was down.

AT&T, to me, means all trash talking, because they definitely do not hold true to their mission statement and/or vision of "rethink possibility." All we want is dependable service, without all the transfers who do nothing to resolve problems but tell you there will be additional charges.

I'm not asking for a resolution motivated by greed, just one that is morally and easily handled and made good by the company who advertises as such. It's very sad that corporations treat their customers/employees as expendable and locked into these binding contracts that keep you a slave to their unrealistic demands of jerking you around and all the while they are greedily spending your hard-earned money, keeping you upset and trying and trying to get a good signal with no dropped calls, no internet for 2 and 3 days, and undeliverable text, even to someone who is on your account.

They say they just don't know why but "your phones just aren't talking to one another." What a revelation. Must have paid a rocket scientist to come up with that one! And Apple store nearest to us is 3 - 4 hours away. I have enough medical conditions, and I don't need this too. Even when the calls dropped while on the phone with AT&T and Apple, they didn't even bother to call back.

Thanks for nothing.

Very dissatisfied customer

I have been trying unsuccessfully for the past 4 months to make payment arrangements for my account that I am able to afford. AT&T insists that any payment arrangement consist of payment of the full monthly balance plus an additional amount to have the back balance paid over four payments. When I tried to explain that I am unemployed and requested that the arrangements temporarily spread out until I begin receiving my disability, they repeated and usually rudely refused. Each month I called AT&T I was given an amount to "restore" my services at which point they claimed they would make arrangements with me. This amount kept increasing each month until it eventually became too high for me to pay and I over drafted my checking account.

Exactly 29 days after each payment AT&T would "suspend" my services again, I paid them amounts of $400, $150, $200, $250, and $300 and not once was AT&T willing to make a payment arrangement that I based on my ability and willingness in good faith to pay. When I finally could no longer pay the monthly increases my services were terminated and AT&T began demanding that I disconnect equipment installed by their technicians and spend my time and gas by taking it to a shipping company of their choice, despite the fact that not once have they tried to work with me. They are still billing me monthly and are now demanding that I either pay $1,200 plus or my account will be sent to collections. I have tried on numerous occasions to meet AT&T's increasing demands only to have them make no effort at all to accommodate me in any way shape or form and now I am being by them as well.

I cancelled my service after 10 years and was told that I could restore it in 59 days. I just received my final bill a week ago saying it was past due. They informed me that because my bill was past due, that they would need to do a credit check before they would restore service. I was willing to pay the past due, which I had just received, but she was insistent on a credit check. I wanted to get the early contract charges removed from the final bill. Of course now the 59 days is running out!

I have AT&T Wireless services since 2009 without any problems and I like AT&T services a lot, but problems start when my cell was not working properly and they send replacement used cell phone at my work without backdoor and used phone, which I never received. Someone has that phone that is stealing and using my cell phone's few time. I also complained to my work about it. AT&T charged (almost $516.50, $56, $56 and $250) to me for the full price of a new phone which I never received. AT&T blocked my cell phone since November to present and forced me to pay $516 (for used phone and without backdoor), plus they charged me for a cell phone I required strongly which I never able to use. They treated me as a liar Indian and they cannot open phone until I paid them full. This very fraud activity and harassment from AT&T.

AT&T cancelled my contract not from my side. So why they are charging me an early termination ? I have no knowledge that I update account with AT&T until November 2012. I just changed my cell phone which is not working properly without an increase in contract. My contract has finished on the end of 2011 not the end of 2012. I just requested to fix my cell which is not working properly. Do they send used phone?

I was requesting them since October 2011 that I want to close my AT&T account with full credit without any penalty. They are threating me that I have to pay penalty to close (early termination), plus they can mess up my credit report. How and why they charged for a new phone for replacement phone which is refurbished/used and has no back door and no battery?

I have big complaint to my work place. There is a lot of time and lot of stuffs missing from my desk. Last six months, my original cell phone (Motorola 4G) was missing/stolen and $300 cash was missing plus a lot of stuff are missing. That person put back my cell phone but not my $300. It is hurting me lot when no one understand me plus I am getting double financial damages from AT&T.

They closed my account since November 13, 2011. Still, they keep charging me until present and the collection department continues calling to collect the bill. Please help me out and stop all nonsense. This is big harassment and fraud management. This is not fair at all. I need full credit and close this account with zero balance and without any penalty. If you have any question, please contact me via above address.

AT&T's data plan charge is a crock. I have owned smartphones for over five years, I have never paid a fee for a data plan or needed to use company provide data access. Wireless router access or WiFi is enough. Under AT&T's new policy, no smartphone can be used without a data plan. That would be fine if I wanted to use AT&T's data network. I have no need for it. So why should consumers pay for something that they don't use. AT&T's answer is that a smartphone can use data without the user knowing, like for diagnostics, updates, or cloud apps. Well, I can understand that except for this and diagnostics or updates should be covered by AT&T and any cloud app that is running on a user device should have been selected by that user. In my five years of owning smartphones, I have not run across a single charge for data usage for these types of events. Try again Evil Empire. I mean AT&T. I have filed a FCC complaint on this issue.

I found two $79.95 charges on my AT&T bill for nothing that I had ordered. I called AT&T and they would not remove the charges even though they had allowed some company to place these on my bill without my permission. I don't know what your star rating means. You need more information. They made me call the company to get the "fees" removed. It took a long time to do this. Long waits to talk to someone at AT&T and the other company. Then I asked AT&T for a new bill and they wouldn't give me one. Then I got nasty letters saying I was late on payment. Unreal. I wish you would do something about this.

My phone bill was finally resolved. Read the following: When Alltel merged with AT&T, I was sent many messages about how the "switch over" would occur. The first being free phones and a grace period of 30 days to decide if I wanted to keep the service or change providers before I committed to a contract. Service was switched over; I had no service in areas where I really needed it, my house for example!

I switched service providers, and I am now being charged for cancellation of a contract (which I never had) along with services after I had changed providers. I have made several attempts to rectify this situation. I have requested printouts of charges--the printouts that I received made no sense whatsoever. Each time I requested these, I got different amounts due. I have made several phone calls where I was put on hold, transferred, and then eventually disconnected.

It turned out to be $86.00, rather that the amount that AT&T was trying to charge me ($500 plus, depending upon the statement). The problem now is that they turned me in to a collection agency which is continually harassing me. Why should I pay a service charge for an incorrect bill that took several months to resolve, which was clearly the fault of AT&T!

After receiving a new 4G smart phone, I was informed to activate a data plan. I don't surf the Web often at all, so I chose the $15 month plan with 200GB. After two months of staying well, and I mean, well within my limits, AT&T is holding me accountable for phantom data. On my electronic statement this month, it's saying that I was sending or receiving Internet data between 3:00 a.m. and 4:00 a.m. And it's always in the middle of the night that this seems to be happening. I know that they want me to go over my data plan so they can collect steep overages. I hate this company.

I can't submit without a star and I can't select 10 stars, consumers should fix this erroneous requirement. I personally told AT&T not to access my debit card account on 10/10/11 as I required a call from the Chief Thief Nat ** & his crony Ned ** as I was disputing unexplained charges on my account.

At that time, they told me $254 was due. I said again do not debit me; you do not have authorization to access my account. Later that very day, they stole $554.87 from my checking account! I will be filing theft charges against them as well as Stevenson their CEO and Matt ** of the office of the President. You will be held to account. Can you say class action against AT&T as well? And I have found out the acronym FCC means Friends of our Cell phone Cronies!! What a change we can't believe in!

Never take any AT&T representative's words seriously. These people are crooks. They tell you whatever you wanted to hear so you would sign up for their service and one month later to say that's not true. I was told if I signed up for their 12 months internet service I will get a $100 gift card after 1 month of service. Of course, greedy me, I signed up for the service. One month later, I called back in to inquire about the gift card and was told they never offered the promotion. It's sad that I have my AT&T wireless with them. All I can say is after a few more months, I will say good bye to these crooks.

I have been trying to settle a dispute with AT&T since early July 2011. I have called them numerous times, to no avail. I have a bundle contract to include mobile, land phone and Internet. Mobile department says I owe $0.00 on some days, other days it goes up to almost $500.00. Land phone people say I owe $297. The land phone service on my bill shows the same fees each month. I send a payment each month to cover the fees, of which I have proof. What is going on, I need a resolution.

AT&T sucks. I downgraded my service from 2100 minutes, paying $85 a month to 1,400 minutes, paying supposedly, according to the website, $68 a month and yet my bill never states the quoted price of the service, always the original price. I took my husband's phone off the plan as well as his data usage, and I'll be damned if the bill is still high.

It seems that no matter what I do to lower my bill, this company always finds a way to take the money out of my pocket. What else can I do but drop the service? I have 3 lines and only one line has a data plan on it and yet this month, the bill is $173.43. I cannot wait until all the contracts are up because I'm letting them go a.s.a.p. I've been with this company since 1995; you would think that they would cut you some slack somewhere as a longtime customer. I had to call them and tell them about my husband's phone no longer being on there, just so that they would stop billing me like his phone line was still on there.

Please allow me to report the unauthorized and illegal discontinuation of my AT&T Mobility Account by an AT&T Customer Service Supervisor, Ms Maria **, on September 19, 2011. This unauthorized and illegal slamming of my account transformed my billing cycle against my stated wishes expressly communicated to Maria ** from a billing in arrears account to a billing for future services. As such, I have been hit with two bills within four days of each other for more than $500 in total, precisely the event I understood would occur when I denied permission to change my account.

I did not get slammed by an outsider who tried to trick me/deceive me into changing vendors. Rather I was slammed by an AT&T Mobility supervisor who ignored my stated preferences and discontinued my account against my will and to a new more favorable AT&T mobility plan designed solely to increase its cash flow.

Apparently all AT&T consumers need to be aware that if you are long standing, in good stead customer of AT&T Mobility, the company is prepared to make unauthorized changes to your billing and change your cycle from one that covers services rendered to one that bills for future use, with no guarantee that the service delivered will be acceptable or conform to expectations.

On May 5, 2011, I bought a GoPhone at the AT&T store in South Elgin, Illinois. I also paid $25.00 for 90 days of service. My receipt says, "Refill before your current balance expires and your existing balance carries over to the new expiration date". On July 30, I went back to the AT&T store and bought another 90 days of service paying $25.00. According to the receipt the transaction was done at store C125, Kiosk 60. The above statement about the balance being carried over is on the July 30,2011 receipt. Now I get to the basis for this complaint. On September 23, I went to the AT&T website and paid another $25.00 for 90 days of service. After completing the transaction I got the message that my service will expire on 12/22/2011. This expiration date is 90 days from September 23, 2011.

The balance of days from the previous two purchases of 90 days was not carried over. I did a little arithmetic. My three payments of $25.00 for three periods of 90 days should have given me 270 days of service. Because the statement about the balance being carried over is false when applied to the remaining days of service then combined with the random date that I bought additional service, I was cheated out of 36 days of service. I overlapped the To and From dates because the AT&T states, "The expiration period for service usage commences after you activate this PIN and refill your balance". If this situation happened to me, there must be other GoPhone users who have lost time. Should I report this situation to the FTC?

Today I have received a phone bill from AT&T, and found there unauthorized charges in the amount of $35 dollars, some ring tones subscriptions, that my husband and I had no clue about and to which we never were subscribed. I called AT&T and they said that they will refund money only for 3 month, and no more. I found that they were billing us for those services for a year and half, I don't know how I have overlooked that, maybe because their bill is very confusing and for a long time I was receiving bills on line and I just didn't look. I calculated that they pocketed $450 of my money.

If they did this to me, they did this to many other people. My proposal to people with the same problem like mine is to get into a class action law suit and call to a class action lawyer, Mr. ** in San Francisco, CA. Also, I will write my complain to Feds and State, the web site for those who need help.

I was speaking to an AT&T salesperson inquiring about a phone plan and I was told a price. However, when I received my bill, I received something totally different, more expensive. Now, I am locked into a two-year contract. Plus, my phone that I got through them doesn't work so I sent it back. They then sent me another one of the same type. It worked for a while and then stopped charging. So, I still don't have a phone and the bill that they are charging me is ridiculous. This has been going on since April 2011, and to this day, I still don't have a working cell phone. I want to get out of AT&T because they are the worst company. They won't let me out of my contract without very expensive fees. What can I do? I am so upset.

I am giving the company the rating of negative ten. Every time I have engaged the AT&T's customer service department or anyone else (except the sales members at the store), they have made me recount the events of what I am about to explain. Having been dropped by them numerous times and all of the other encounters I have experienced, this has caused hardship on my ability to further my business. I know they have all of it documented in their computer under my account. Below are the facts:

On July 25, 23011, I moved my business cell phone number to Cricket due to the exorbitant monthly rates at AT&T. In spite of trying different phones, I could not get reception, and it was hindering my business activities. On August 11, 2011, my sister, Denise, and I re-established my account with AT&T, and bought the Inspire phones. I have successfully completed requesting port transfer of my number from Cricket to AT&T. There was a glitch in this process; I had to fill the identification verification survey two times in spite of answering it correctly. Still unable to send the request, the sales person called the port department, and he said that he received confirmation from them. He told me that my cell number would be transferred to my new cell in less than five hours.

On August 24, 2011, I called the Terros crisis team due to extreme anxiety over the lack of work. I had not received one call on my cell regarding work opportunities or business activity. All resumes and business proposals had my cell number listed as the only way to contact me. It also was on all my business marketing materials. I have been unable to pay bills, and there was no generation of business activity. In fact, my cell received three calls and not from anyone I knew. The crisis line asked me what number to call back; I gave them cell phone number **, and they asked if that was a different phone than the one I was using. I said, no. They informed me another number was coming up on the caller ID. I asked them to call the business number; they received a recording that my number was suspended, and taken out of service. She then gave me the number attached to the cell I had bought from AT&T. Due to exhaustion, dehydration and needing rest from the pressure, the Terros crisis team and I decided it was best for me to go to St. Luke's Emergency Room. It was so that I can get a saline drip, and to enter the behavioral health unit for 24-72 hours to get the necessary rest. I did so, and was released in 24 hours. I was prompted by my doctor to take a couple of days off at home, and I did so.

Saturday of August 27th, 2011, I contacted AT&T customer service department at 4:00 PM. I was put on hold, and dropped seven times by the customer service department, who did not return my calls. Every time I called them again, I got a new customer representative, and would not be transferred to the one I had been working with. I then demanded they take a call back number and call me when I got dropped. They did call me on two occasions when I got dropped; the case was escalated to a person named Jessica, who is their floor trouble-shooter. She reported to me that the request was not in their system, and I needed to do a port request. I informed her that I had successfully completed two computerized identity verification surveys (of which she was not aware of needing to do) during my port requests at the store, and the sales person had to call the port department to verify the request had gone through.

Jessica also stated that Cricket would not release the number at this time because of my outstanding bill. The outstanding bill with Cricket would never have existed if AT&T had done the port request when I requested it. Jessica told me I would have to pay the Cricket bill in order to get my number off their suspension list and be able to transfer it. I explained to her (as I had numerous other people) that I did not have the cash to pay the cricket bill which was not my fault, but the fault of AT&T. I was not the one who had incurred the bill, but it was AT&T who had incurred the bill. She told me AT&T does not write checks to other providers or customers as compensations, but that she could adjust my bill. She did, and I find out that what I owed AT&T was double of what we had agreed upon. She and I went over the bill and made the appropriate adjustments. She explained that the bill adjustment was in the computer, but I may receive a bill in the pre-adjusted amount. She told me to ignore it because she had taken care of it, and all I owed was approximately $106.00. She then told me that we were caught in the middle.

Since I was unable to generate any type of business or get a call back on resumes I had sent out with the number on it, I for the first time in my life (For 35 years as an emancipated adult since I was 17, I had never received a five day notice or been delinquent on any of my bills except on a couple of occasions when I was unaware the bill was due) received a notice. When this happened, I immediately contacted the vendor, paid what was owed, and resolved the issue with them. My response to her was that I am not in the middle, and that this is between cricket and AT&T. She got Cricket's on the phone and they maintained that until I paid what I owed them, the number would not be released. I reiterated that I could not do so because of my financial hardship that was created by AT&T. Her response was, "All that I can do is to adjust your bill. It is our policy to not write checks to anyone for compensation or reimbursements." At this point, I finally requested to be given information about how to contact the office of president of AT&T. I hassled at great length in obtaining this information. The call was dropped at 7:10 PM.

Saturday of August 27th, the office was closed when I attempted to call back. I felt I needed to take Sunday to rest, and begin dealing with them the following week. I found the information on how to contact the president on the internet, and I requested to speak with the president. I was told that it is a policy that president does not talk to customers, and they have a trouble-shooting team to serve on his behalf. I was assigned to Miss Ruth ** (employee ID **) to take care of my concerns. This angered me that the CEO/President didn't care about providing excellent services, or he would not make himself available to customers who had the kind of experience with his customer service department that I had. I worked with them in spite of how I was offended by this.

Miss Ruth ** told me that she had to investigate what was going on, and she would get back to me. I have been a CEO/president of a small business since 1986; I now own two small businesses, and I believe that when a customer had much difficulty in getting an issue resolved that is the result of my business issue, it is now time for me, as the CEO/president to deal with it directly and get results. She returned my call; she said that Cricket would not release my number, and had placed it on suspension because I owed them money. I now owed cricket over $120, and had even less cash to pay bills. She told me I had to go to Cricket to get it resolved. I informed her at that time that I was going to file a BBB (Better Business Bureau) complaint against their company, and she wittingly told me that it was my right, but that it would eventually come back to her. Her findings would stand as already stated. I made an observation to her that what she was telling me was that they had a circular resolution process versus a final appeals process. She directed me to their dispute form, and told me I could file a dispute against them but, again, it would end up on her desk.

I went to Cricket that day to explain to them what was happening and try to resolve the issue. The sales person said I had to deal with the manager, who would not be in until the next day. She also told me that he would need AT&T and I to produce a hard copy (documentation) from the AT&T store to present to him. Then he would decide what to do about the situation. I immediately went to the AT&T store that I have been dealing with for years, and requested the information Cricket told me I was going to need. In spite of Jessica previously informing me that the port request had not been done, there was a confirmation that it had been done on August 11, 2011. The sales person called the port department, who said they had not received it. For the third time, I had to verify my identity through their survey and I did successfully. He stayed on the line with the port department for approximately half hour only to hear that they could not transfer the number because Cricket suspended it. He contacted Jacob/Jason from the office of the president at AT&T or in their port department (I'm not sure which), who began speaking a pre-written script that I had heard numerous times before; he told me he was sorry and understood my concerns.

Immediately I began telling him I was not interested in hearing his script, and that he obviously did not understand my concerns because he was not accommodating my needs as the result of their malfunction/ dysfunction in the customer service department. He then agreed to call me at 10:30 the following day when I was to meet with the manager at Cricket, with the adequate documentation, so he could talk to the manager at Cricket himself. He did not do so, but I have to report that Cricket was incredibly accommodating to me, and they released my number within half an hour after the assistant manager had reviewed my case. The manager went to the back room (I suspect to make a couple of phone calls to verify some information). I suspect this because as he and the assistant manager were reviewing the computer screen, she pointed a couple of things out, and he immediately went to the back room.

I drove straight to the AT&T store to get my number transported over, and I worked with another sales person. He was very accommodating, and had to spend at least another hour on the phone with the port department to get the confirmation for the port request. He then told me that he would check before he left the store that the request had been fulfilled. He did not call me when he said he was going to and believe it or not, I can understand that because they are very busy in their store and he probably assumed his customer service department would do what they said they would do. They did not.

I had someone call my number and it did not ring on my At&T phone. I followed up with him the next day at which time he contacted the office of the president. My case now was escalated to another team of people, who did trouble-shooting in the office of the president or another department; I'm not really sure. He was on the line with the gentleman for approximately an hour trying to resolve this issue. He, the sales person, called me back and said it was going to take 24-48 hours for my number to be ported over, and they would call me as soon as that had been completed. On that very day, I received a call at approximately 3:30 PM from a representative of the new team who had worked on my case to my cell, using my cell number to confirm the transport had occurred. I was elated!

Soon into this mess, I had to establish a land line with Cox, incurring more costs on my part, in an attempt to be able to be contacted and begin changing my contact information, temporarily, to that number. I have documented over 100 resumes I had sent out during this time. I am more than willing to produce them for you now that I have my cell number as my contact. I received no calls, and I can produce for you my resume and academic accomplishments to prove that I have very high marketable skills. I wasn't even getting call backs from the positions I applied for that involved dog walking because they had the wrong number.

Alberta, the nice lady from the office of the president or wherever, and I had a nice calm conversation. I asked, out of curiosity, what had happened. She admitted to me that it was a system issue on their end. After submitting a BBB complaint to the Phoenix office, I received notification that I had to file it in Atlanta, GA, and I did. They requested information from me that I did not provide at the time because I was not sure of the accuracy of the information I had to give them. Therefore, they closed my case because I had not provided them information they requested. I emailed them twice with the information once I knew what I was giving to them was accurate, and they have not returned my emails. Secondly, I have called them three times and when I have pressed the correct prompt to get to their complaints department, I have received a recording that they are not open.

I actually decided on this past Wednesday that I was not going to exert anymore energy regarding this issue, and I would move to another provider when I could do so, without it costing extra money to cancel my account with AT&T. I paid my AT&T bill with my sister's debit card on time because I have no money and I did so at the store. I have the receipt to prove the transaction was completed, and there was a zero balance on my account. I pulled one of the sales representatives aside and told him the day after my number was restored, I received a call from a gentleman who wanted me to help him with a $20 million project in Phoenix. Yes, I wrote that correctly -- $20 millions. Every day since my number had been ported I was receiving requests for proposals and securing contracts. In fact, I was having a very difficult time keeping up with things, and was going to have to bring someone on to assist me. I have been working 16-18 hours a day to make up for lost time. This has definitely concerned my doctor, but as I said to her that I don't have any choice at this time because I have no money to pay my bills. I thanked them for their help in the situation, and said I was very grateful this was all past us.

Then what I believe to be my worst nightmare happened yesterday morning (Thursday, September 15, 2011). I was calmly drinking my iced coffee and planning my day (which involved sending out six business proposals; three of which are multi-million dollar projects) when I received an automated message from AT&T that said they were going to shut off my cell number if I did not contact them immediately. I contacted the store, explained the situation and asked that they, again, try to resolve this internally. They said they were unable to do anything, but report the complaint. Again, I attempted to contact the office of the president and was automatically transferred to their lower level customer service department. Since I have wasted so much of my time dealing with this issue, I asked to be transferred to the office of the president immediately. She put me on hold and claimed she was trying to do so, but when I asked if anyone was there, she immediately said she was still on the line with me. Eventually, Michelle, whose position is a trusted advisor of AT&T got on the line with me, and began doing the circular thing with me because she claimed my case was still open.

She told me she saw no record of the automated message that was sent to me or my contact with the AT&T store that morning. She said she would get back to me within 24 hours to explain and resolve the issue. She told me not to be concerned about the call being taped, and I requested it be taped because my intentions are to gain a subpoena of them for the court hearing. She again assured me it was not being taped. I demanded her to verbalize to me that my number would not be suspended or hindered in any way. She agreed. She assured me this would be resolved once and for all. I told her that the resolution of the case may be accomplished on their end, but it is not over on my end. I am now taking further action with the BBB and many others. I also informed her that I have been taking copious notes and tracking every minute of the time I have had to spend dealing with them on this issue,. I added that I am now charging them a service fee and that I bill in increments of 15 minutes; my clock at the time showed that I had been on hold or trying to address this issue for 24 minutes, 33 seconds and 3 milliseconds.

I then called the BB at Arizona. I asked them if their Atlanta office had closed. I spoke with Ashley and she said they had not closed. I asked her to contact them, and have them contact me. She attempted to do so and by that time, it was after working hours in the central time zone. She said she would contact them and have them contact me. On September 16, 2011, I just got off the phone, having been on hold for over 20 minutes with Miss Ruth ** (employee ID **), who informed me that she was the only one to handle my situation since she had been assigned to it in the first place, and that her findings were no different than before nor would they change. I asked to be referred to Michelle and she said she could not do so, and that I had to work through her. I asked to be referred to Alberta, and she didn't know who Alberta was, and was unable to transfer me to her because she didn't know her extension.

Then she suddenly found Alberta's email address; she told me she would send Alberta an email asking her to call me as soon as possible, and to confirm receiving this email request. I requested to speak with another member at the office of the president or her supervisor since she was unable to satisfactorily resolve my issues. She told me she didn't have all the contact information of the employees in the organization, and I made a very important observation to her in that regard. That is, the office of the president of which she is a staff member does not have all the capability of contacting all the employees in the company.

This is absurd whether she was misrepresenting or, even worse, if it is true. She refused any of my requests, and kept saying she was the one I had to deal with. I asked her if she knew the latest events, and she did not have the answers to any of my questions, which meant she was either misrepresenting or out of the loop due to incompetence or her inability to adequately and effectively address my issues or AT&T was now hiding documentation in the event of a lawsuit. Then, Ms. Ruth ** recited her pre-written script that AT&T does not provide compensation. I basically told her that this policy may, in fact, be changed soon.

I then called one of the sales representatives at the store I deal with and, lo and behold, he had all the information that Ms. Ruth ** said did not exist in her files. I called customer service and spoke to Ms. Shuntina **. I requested her employee ID number, and she immediately said she needed to put me on hold. She came back and said she was going to transfer me to her manager, and after a period of time of being on hold again, she did, but never did give me her employee ID number. Her manager came on the line, and I requested her information. She said her name was Nicole, but claimed she did not have an employee ID number, which prompted me to ask what her position at AT&T was that she didn't have an employer ID number. She immediately said this was not something she could handle, never gave me her employer ID number, and told me she was going to put me on hold and transfer me to Ms. Ruth ** manager, Chenelle **. I made an observation regarding the fact that Ms. ** told me she did not have a supervisor, and that she is the only one I am able to deal with at the office of the president.

Prior to transferring me to Chenelle's office, she told me that if I get an answering service to please, leave a message. I laughed and said it is obvious she is not going to answer the phone because she doesn't want to deal with me. I find it quite interesting that Ms. Ruth ** does have a supervisor when she told me she did not. As forewarned, Ms. ** manager, Chenelle, did not answer her phone. I did leave a very in-depth message for her citing the fact that I am currently filing a complaint with the Arizona attorney general's office, consumer complaints, and the Federal Communication Commission (FCC), citing specific names and ID numbers of people I have had trouble dealing with. I also informed her in the message that I am now at over an hour just on the phone with them trying to get answers, and they are incurring service fees that I am going to be charging them.

I have three clients who needed to be in contact with me regarding business issues; one of which was an urgent issue that needed to be dealt with promptly. All of them were unable to contact me because of my encounters and service (or lack thereof) with AT&T. AT&T is not only affecting my ability to conduct business, but is now putting my client's in jeopardy by preventing me to conduct normal daily business activity. Furthermore, my clients have agreed to provide a notarized letter stating such, and I have pulled copies of my banking statements to send to you to verify my financial status. Prior to this occurring, my credit score was in the mid to high 700's and has now dropped to the low 600's because for the first time in my life, I am unable to pay my bills. I had actually attained the status of being debt-free at one point. I also have a copy of the confirmation from AT&T that the port request was done on August 11, 2011, and that I can provide to you. I have done my due diligence with them and believe I now have to escalate it on my end. Hence, I am contacting your office, filing a complaint with the consumer complaints bureau, and contacting and filing a report with the FCC, and doing what Ms. Ruth ** suggested in filing a notice of dispute with AT&T.

AT&T is putting out false advertising to get customers. My monthly bill was to be $189.00. But whenever I receive my monthly bills, it was $212.00, $289.00, $211.00 and it never was $189.00 per month.

On September 9th, 2011, I walked in to North Arlington AT&T retail store in Arlington, Texas (across from cowboy stadium). I was greeted by a customer service rep named D. **. I told him I had Boost-Mobile prepaid smart phone, and I was interested in their Android prepaid Go-Phone. I told D. ** I had a plan with Boost at $50.00 a month for unlimited talk, text, and web. I asked if they have a plan like that. He said yes. I said, "Okay, I want 3 prepaid smart phones (which was their Thrive Phone). And I have 3 numbers that I want ported over from Boost." At first, he told me he couldn't do that if I didn't have the account number. I told him I never received an account number. It's prepaid and I don' t get a bill. I just pay over the phone for minutes. He said, "I can't do that without your account numbers." I said, "Let me talk to a manager."

After I requested a manager, he decided to work on getting my account numbers from Boost. After getting my account numbers, I said, "Your plan is unlimited talk, text, and web for $50.00 a month." He again said yes. But he added that if I pay on their machine, it's free to pay. And if I pay them, there is a $5.00 service fee. I said, "Okay, I'll pay on the machine." He rung up the phones (one at a time). The total for the first phone was $249.39. I said, "I told you I wanted to pay on the machine." He said, "For the first time you can pay us and then you'll be charged a $5.00 fee." I said, "Okay." I walked out of that store happy until I got home.

Later on that night, my husband realized he couldn't get on the internet. Do you know why? Because there was no service for internet! That's a separate fee! So, the plan is not like what I had! I didn't want that phone. What I had was a better deal. So, I wanted to return the phones because he outright lied to me. The unrevealed $35.00 restocking fee popped up. And the $5.00 service fee I feel was stolen from me. I say stole because I was lied to about the whole sale. Yes, their almost 12 inches long receipt has it on it somewhere. But this is AT&T of whom I dealt with for years, before my husband, daughter, and I decided to go pre-pay through a deal on HSN. Altogether I paid $249.39 and received back $159.39. I'm totally upset with AT&T.

I had 3 phones from a Friday evening to a Monday morning (I was at their door at 9:30 am. They didn't open until 10am). And they charged me a $35.00 restocking fee, plus the $5.00 service charge that wasn't supposed to be per D.**. That charge is not revealed on the receipt as a service charge. They actually put $4.00 of it in taxes and $1.00 as wireless E911 charge. What boldness! They are one of the largest companies in the field, and they have the nerve in hard times to not disclose important information. This is America where at one time AT&T didn't deceive their customers. The manager and assistant manager of that store have no customer service skills. They would not come out of the back to talk to me at all.

I have experienced service with people that will connect me with six different people to keep from answering my questions. I asked them why my bill is very high each month. Sometimes I needed them to disconnect some features off of my telephone. I'm a customer who have started with Bell South over 30 years ago. AT&T has disconnected my phone. Now they are saying that I owe them $200.00 to have my telephone back on. This is wrong for AT&T to continue to prey on innocent people. I have made a required payment but my telephone is still suspended. I have very high blood pressure because of this constant problem. I thought I was a valued customer. Thank you.

I switched cell phone service after my contract ends with T-Mobile, AT&T being my new provider. I opted portability of my previous cell phone number, instead of a new cell phone number. This has caused and increase in my initial billing, instead of the usual $100+, it amounted to $200+. So I called them, waited for hours, then I was transferred to different people, complained to FCC etc.

Finally, AT&T adjusted my bill to $100+ which I paid. Then an escalation manager called me regarding my FCC complaint and said all is taken cared of. A month after, I got a bill, I called the escalation manager, Cynthia, who said I should just disregard the bill as everything is okay. This month, I received a call from a third-party collector for AT&T bill. I even thought it was a fraud call and I told him so, his name is Bryan ** from 1-800-399-2019. And when I checked my mail, I got this AT&T statement saying that they have cancelled my wireless service because my account remains unpaid with a balance of $105.82 and that if I do not pay, this will result in a negative reference in my credit report. I just can not believe how this company, so big of a company, has such very poor service, communication etc.

After being an AT&T wireless customer for over 10 years, we got tired of the dropped calls etc. We wanted to switch to Verizon. Our contract with AT&T expired on 1/4/11. At that time, we contacted them. We said we were not renewing. They said they would send out a bill. When it arrived, in March, it was for a full month's service of over $150. We called and were told our billing cycle started on 1/1/11. After many calls to supervisors asking for a prorated bill, I prorated it myself. I sent them a check for $19.92 explaining that was what we owed. They cashed the check and turned us over to a collection agency, which hounded us for four months. They said that if we disputed the bill, we would have 30 days to send a letter, which we did. And again, we got no answer. On August 29, we received a call from collections. They said that they had turned us in to the credit bureaus, and we would need to contact AT&T if we had a problem with that.

I am with AT&T from the last four years and I rarely use my phone. Last year, I purchased an additional phone as part of an existing family plan. My contract ended in July and I switched over to T-mobile. AT&T billed me for a month after I switched to T-mobile saying that I still have an active number. In cancelling that, I have to pay early termination fees! AT&T has the worst customer service ever!

My December 2010 bill was a hefty $900+ dollars. Upon inspection, it appears I was charged for 14 hours of cellphone service beyond my contractual minutes allotted. This wasn't 14 hours here and there. Allegedly, this was 14 hours of continuous cellphone usage they claimed I had used. Repeated calls to AT&T seemed useless since every representative argued that I was in the wrong. Get real! Who on earth can talk on their cellphones for 14 hours straight? This was clearly an error on their end yet, they verbally fought with me about this issue every single time.

This incident suddenly frightened me because there is really no way that I could prove (in court, if necessary) that I hadn't been on the phone for 14 hours. I mean, they had me over a barrel! I called and complained repeatedly over a series of a few days. Each time I called, the representative would argue with me over the validity of the charges. Then, they would deduct some portion of the bill in ''an attempt to satisfy me as a loyal customer''. Ugh, how rude! It was their mistake and they are treating me like a whiny brat.

When all was said and done, AT&T had removed almost $400 worth of the bill in order to keep me as a customer. What on earth? I tell you, this company seems to attempt to steal money from its customers and when they are caught, they try to ''do you a favor'' and remove some of the (fraudulent charges). This is the biggest scam I've ever experienced. I can't wait for the lid to blow off of this scam. Class action suit --sign me up!

My service was suspended on August 15th. When I called to inquire, I was told that the payments I set up on line did not process. After 3 hours on the phone, my service was restored. I paid them 190.00 that day. I had a balance due of about 89 on 9/7. My account was current. On Monday, August 29, my service was again suspended. This time, I had additional charges of $114 on my account. No one can tell me what they are and where they came from. I again paid the $114 to get my service restored. In the meantime, they have continued to run my payments through the bank after I paid the bill. And it was current. This was done on the 18th and the 23rd or 24th of this month.

They have now put a restriction on my account. And they will only accept payments in person and in cash. If they would have left it alone and not continued to try to run a payment through after the fact, this would not have happened. Not to mention, no one can tell me what the $114 additional charge was. I wish I could rate them a negative star. They do not even deserve a star. By the way, the reason the payment did not process was because they ran a debit card as check. It will not go through now. It's because I told my bank to block all request from AT&T due to the fact that I do not trust them.

I have an ongoing issue with AT&T. And I'm losing my patience with them. I'm on the verge of tears, not tears of sadness but tears of frustration and anger. Back in June of this year, AT&T "accepted" 4 new cell phone accounts and linked them to my home phone. I never had any cell phones attached to this account. I found out that this happened by checking on my July bill balance. I noticed that the usual $65-$70 bill was now over $500.00.

I called AT&T immediately on July 4, 2011. I spoke with someone. We figured out that someone used my maiden name (but they misspelled it) and my birthday (they also were off by one day). And apparently, they had the last 4 digits of my social security number, so they say. How AT&T would accept 4 new accounts/numbers with erroneous information is still beyond me. Regardless, I called the credit bureau/reporting agencies and made the necessary alerts on my personal information.

It is now the end of August. I have made numerous phone calls. I've been transferred back and forth between the wireless and home departments. I'm always told "it's all settled, you have a credit on your account, don't worry". I received my new statement this morning via email. It's now over $700.00! I just got off the phone with the wireless department. They say they actually have a credit on my account. I have to talk to the home phone department. Of course, no one is there until 8:00 a.m. I'm so frustrated. The cell phone numbers still show up on my account too! Is there any advice you can give me? I just called again after 8:00 a.m. And after 25 minutes, they disconnected me!

I was past due on my AT&T account. I called to get current with them so they would reactivate my service. I was told that I owed them $344, so I paid that. Then, they told me that I still owe an outstanding Alltel bill of $211. I didn't have that amount available so I told them that I would call back on my next pay period to pay in full.

I called back in a week or so and asked the AT&T representative what I owe. She said, "$284." I said, "Is that going to get me current because I was told that I had an outstanding bill with Alltel?" She said, "Yes." So, I paid the amount and the representative said that I have zero balance. I'm paid in full. However, they would not reactivate my service because they said that I still owe Alltell $211. I said, "I thought I already paid for that?" They said, "No."

I went to a local AT&T store to see if they could resolve my issue. The customer representative calls AT&T directly. AT&T told her that it appears that I've overpaid, but, I still have an outstanding bill with Alltel, which needs to be paid first before they can reactivate my service. The customer service representative told them that I was informed that I paid that on the last payment.

Apparently, they were showing an additional charge on my account for "canceling my policy" (which I never did, nor wanted to). They said that if I pay the $211 past due, they would credit my next month's bill. At this point, I was very upset and frustrated with AT&T. I told them that I don't trust what they're telling me anymore and would not pay them any more money as I was told that I had zero balance. Then, I started receiving collection calls for the $211 from Prince Parker and Associates. This is very upsetting for me. I am not sure what to do next.

I was using AT&T wireless service for over 13 years. About 2.5 months ago, I decided to try and use my husband's old iPhone3. I just put my sim card in it and it worked perfectly for 2 months. The quality of the calls was much better and it was less dropped calls than any other phone I owned. I did not want to get any additional internet service on this phone and pay more money for my phone bill, because I also use an iPad and pay to AT&T for 3G service on it. I don't need wireless internet on both my phone and iPad, so I was just using it exclusively as a phone.

All of the sudden, I received my last phone bill and it was double of what I payed before. When I called AT&T and questioned it, they answered that if I put my sim card into the iPhone, they will automatically activate my internet service because they require it on any iPhone. I don't understand why they are forcing me to pay additional money to use iPhone if they didn't sell it to me for any promotional price. It was my phone and they didn't have anything to do with it. I know it's not necessary to use wireless internet on this types of phones as they were trying to convince me because for the first 2 months, the wireless internet simply wasn't working on that phone until they activated it without my consent. So I think it only would be fair that they would require to have internet service on an iPhone if they sold it to a customer for promotional price. But if I own the phone without buying it from them, they should let me decide as of what kind of service I want to have on this phone and not just try to make more money and charge customers for services they don't need.

I have had two phone lines with AT&T for about 6 months. When one of my two iPhone 4s were stolen, they said I could suspend the line until I can get an upgrade iPhone 4 for $200 in three months. Well, after a couple of months, I saw that they were still charging me for the line. So I disputed the bill. They turned off my service due to non-payment even though they had a record of my calling numerous times and trying to speak to a supervisor until I wrote to the office of the president. They told me that a suspended line is still charged full price; suspending it does nothing! I accepted that and called the next month to upgrade the line with no phone with the $200 new iPhone 4. They told me I could not for another 5 months because I didn't pay the disputed bill on time! Now, I have paid for months for service I don't get!

I contacted AT&T at mid 12/10 to order transfer of service to new apartment (same bldg.) on 1/14/11. The phone man came and said that fax line and internet was not ordered. He said it could not be installed that day. The telephone landline only was installed. I called AT&T and canceled the order for fax line & internet service, after they told me it would take another week to install. I called Time Warner who came on Monday and installed internet. I decided to forgo fax line entirely. In July, 7 months after canceling service, AT&T sent me a bill for $172.97 for fax line service! I called AT&T to dispute erroneous charge. I was treated rudely. I was told it didn't matter if I had service, I had to pay the bill. I wrote to AT&T's San Francisco office for resolution. I have not heard back, except for another bill for the same non-existent fax line! I have filed complaints with the FCC & CPUC.

AT&T gave me additional services which I did not request. This month, they signed me up for unlimited texting worth $20. I called them numerous times to have it canceled but it continued to appear under my account twice. I have direct draft and when they owe me an overage, they refused to reimburse it to me. I called them a number of times and they informed me that they will add the overage to my next bill, but this does not happen. I have been experiencing this problem with them for the last four years.

When I upgraded to the unlimited mobile three weeks ago, they claimed that with this particular plan, they will not accept my company discount. However, my company states that their agreement is for a discount with all AT&T plans.

I have 10MB data plan valid from 7/1/11 to 7/30/11. Though I had remaining balance of 5345 KB data plan remaining on my account, I was changed $30.65 for 5345 KB of data usage on 7/30/11. I called several times to the customer care and went to ATT local store. Local store agent agreed that this was wrong but phone people are not budging.

Text messages are being sent to my phone. These messages are being deleted, as they appear to be spam. However, in looking at my AT&T bill, I saw $46 in recurring monthly charges added by multiple content providers. I spoke to AT&T and they said that in deleting the messages, you are automatically consenting as you need to provide a physical declination of services. These content providers are not from AT&T, and AT&T gave me your information to submit a complaint. Presently, my phone is being inundated with these 'auto consent' text messages and I'm not sure how to best handle them.

As a customer of AT&T Wireless, I logged on to our account to consider upgrading two aging cell phones, only if the purchase did not require a renewal of our contract. The Web site store has phones that are listed as both requiring a two-year contract commitment and other phones that do not state that there is a required two-year contract. The first phone acquired was free and the second phone purchased cost $9.99; both phones are refurbished. The information listed on each phone did not indicate a new two-year contract requirement when purchased. I did not agree to a two-year contract neither written nor verbal. This transaction was made without human interaction. At no time during the transaction was I required to confirm that I was entering into a renewal of our expired contract with AT&T. If I knew that I was about to enter into a new contract with AT&T, I would have bought phones from eBay.

i already locked internet or take messages, but each month they cheated at $10 to $30,if i have called to make complaint, they have credit, but that happened every month almost 2 years. before i used t-mobile never happen. but with at& t, that happened very month, i am very tired with them.......

i had a wireless account with att back in 08/2002 my phone/account # was 760-***-****. i closed my account after few month. now that i am 25 years old and started a business, wanted to apply for business loan, and i found out that there is an collection item on my credit report. i contacted the collection agency to find out more about the item on 09/03/2008 and they informed me that it was reported by att(cingular) to them that i owe them $150 they also provided me with contact information so i can call att to verify this information!

i contacted att and they informed me that they do not see any balance on my closed account and i do not owe them anything! also they informed me since the account is too old they can not go back and make any adjustment and i should call the collection agency. i contacted the collection agency and they stated that there is nothing that they can do since att has to update they account.

i was told that my contract was over and i was able to upgrade my contract for two more years and get a free phone plus change my plan for another one with more minutes,but i already had increase my minute plan several times before and i keep running out of minutes even do i had the rollover minute plan that for some reason i never got to use. also ever since they became at&t their service was just not the same the calls keep getting lost

since my minutes were never enough and they had told me that my contract was over i decided to get another company and i transfer my cellphone numbers. after that i call at&t to cancel my service with them and then they told me that my contract was not over and that i had to pay $175.00 for each line cancellation. with at&t i was having to pay about $250.00 a month for one unused line and another two sharing 1200 min. it was just way to much money for a not good enough service plus now i got a bill of $700.00 for cancellations.

I have been a customer of former, Cingular since November 2006 (now known as AT&T). I have had many bad experiences w/this company a few months into my contract. My first issue that I'd like to highlight is upon using a Motorola Razor phone for less than 6 months I was encountering issues with the phone holding a charge, the LCD would not display, etc. I contacted customer service who advised me that I need to speak to the Insurance Department to file a claim. I did not agree with this advisement because the phone was faulty by no error on my part. It was a brand new phone and I felt it should have been covered through warranty, but both the customer service rep and the insurance rep advised me I needed to file a claim w/the insurance and pay a $50 deductible. I needed a phone so I reluctantly agreed.

Several times thereafter receiving the replacement phone during phone calls to Customer Service for various other issues I would mention about how I still was in shock that I had to pay $50 for a replacement phone since the one I originally had was defective - my complaints went unanswered and no understanding was expressed by any until one gentleman advised me that he didn't understand himself, but unfortunately, there was nothing that could be done months later. This even frustrated me more.

During various phone calls to the company for different issues I either was on hold for a lengthy amount of time before reaching a live person, or while on hold waiting for the person someone carelessly would disconnect the call - resulting in me calling back and spending another 20 minutes on the phone waiting for a rep to answer. Once I finally reach a live person, this person is either not listening to what I am saying and blind transfers me to another department where I need to repeat all my information once more and sometimes I found out that I wasn't in the right department after all due again to the rep eagerly pushing off the call and not taking responsibility. There have been many occasions where I have been transferred back and forth only to be disconnected. The amount of time spent on the phone trying to resolve an issue doesn't seem worth the time and aggravation half the time.

Today was the final straw, the icing on the cake if you will. My 2nd line is used by my daughter. Unfortunately, she dropped her phone that we had recently upgraded too this past Feb. and the LCD screen is broke internally. I reluctantly called AT&T to file a claim. Once again customer service didn't listen to the details and immediately transferred me off to another department without staying on the line. I have now reached a lady in the Warranty Department who obviously cannot assist me w/my issue, but was kind enough to stay on the line as to not make me repeat myself for a 3rd time. After a 4 min. hold, the lady comes back on the phone and states that the insurance department told her I do not have any insurance on either of my phones. Well, here we go again...This is absolutely not true.

I have never ever owned a cell phone w/out paying insurance for the phone. NEVER! Not to mention I had already used this insurance last year to replace my Razor phone - now I'm being told I no longer have insurance. Why? So the lady places me back on hold and after another 4 minutes states the ins. dept stated I need to speak to customer service and once again back to customer service we go...a female answers the phone and I start explaining how I had insurance, I never cancelled insurance - what is going on, etc. I spent almost a complete hour on the phone with this woman while she reviewed in depth my account. Only in the end to tell me that I never had insurance on either phone. Are you kidding me? An hour later w/this rep and she wants to accuse me of lying - that I am confused or something.

I end the call and I contacted the insurance department directly...this female who answers, very pleasant and helpful...states to me that she doesn't see that I have insurance on either phone. I enlighten her and explain that I have changed my cell phone number on 2 occasions since I signed up w/service, I explain I used this insurance already for my Razor phone where I paid $50 deductible...she finally sees something in her system that does in fact prove I received a replacement phone, but get this...she tells me I paid $12 and change and it went through the warranty department - I never had insurance on either phone. Well, ok...now I'm really baffled - 3 person states I never had insurance on either phone since I had the contract from November 2006 - and now I am hearing that I received my replacement phone through the WARRANTY for only a few dollars....ARE YOU KIDDING ME? Was I dreaming - at this time I have spent a total of 2 hrs on the phone - trying to get to the bottom of this...it's now twelve o'clock...I call back customer service a man answers the phone...and once more I repeat myself, trying to be pleasant but now extremely ****** off that I have wasted such a large portion of my day on the phone w/no results..and my tone was quite stern - wanting answers, educated answers, not guesses.

Low and behold this rep advised me that I did in fact have insurance on both of my phones from the time I signed my contract in November 2006 up until July 2008. So I am grateful someone clearly knows how to read their notes in the system. I proceed to ask why insurance stopped on my account. He tells me he doesn't know. It's like 2 steps forward, 5 steps back...I'm like what do you mean you don't know. I never removed it - no one had my permission to remove it. His response well ma'am, why did it take you almost a year to realize that you weren't paying for it. Good question...I'll give him that, but great way to avoid resolution. So I explain to him that I trust that AT&T knows how to bill accurately, therefore I do not pay attn. to details on my cell phone and I expect that the company is honest w/the information they are billing me for...and I am only learning of all of this due to the fact my initial phone call 2 hrs + was to file a claim to replace a broken phone.

...well, he continues to tell me had I realized this months ago...he may have been able to add the insurance back to my lines, but since I didn't - he can't help me. His hands are tied. I stated I just upgraded both of my phones in Feb and April of this past year I need insurance on these phones for the duration of my contract - which as we all know extends 2 years once you upgrade your equipment. Once again he tells me that I should have been advised that insurance does not carry over to upgraded equipment automatically and I only have 30 days to add it to the account. ARE YOU KIDDING ME????????????

I finally found someone who can see I had insurance on the account, no explanation as to why it was removed, and still no resolution to my immediate problem of needing a replacement phone. I explained to him that no one at that company notified me of the insurance not carrying over to upgraded equipment. This information was not disclosed to me or discussed because had it been I certainly would not have refused to pay the $4.99/mo for the phone to be insured...however, there was nothing he could do for me. 2 1/2 hrs. later I reached my limit. I gave him the bottom line before I lost my cool.

I requested a supervisor/manager call me at work, provided him w/me tele number, stated I wanted a phone call before 4:30pm today. He stated he could not guarantee a return phone call. UNBELIEVABLE! Considering the circumstances, the fact I spent 2 1/2 hrs consecutive on the phone trying to resolve my issue - no explanation of why ins was removed from my account, no explanation as to why they charged me $50 for insurance replacement on my razor yet put it through warranty...(which is clear fraud in my opinion and stealing my money) - uneducated people arguing w/me about the insurance ever being on my account - and he could not guarantee me that a supervisor or manager would return my call w/in 4 HOURS....how does one escalate an issue at this company? How do they prioritize their workload? Shall I assume that the supervisors and managers are so bogged down with so many other customer complaints - or shall I assume that they simply don't know what they are doing or perhaps both?

So this evening, I have spent the past several hours, reviewing each bill I ever received since I signed this contract, I have confirmed that I was in fact charged $50 for the deductible on the razor phone. I have spent basically my day worrying and stressing about this and what can I do to resolve this - I sent emails via web to the president and vice president of many different departments of this company. The automatic pop up states they will respond to me w/in 2 business days. HIGHLY UNLIKELY! (not going to hold my breath) However, the bottom line is I want RESULTS...so w/in my emails I indicated that I want to be refunded $50 that they stole from me fraudulently.

I want an explanation of who has the right to remove features (insurance from my account) I want an explanation as to why I spent 2 1/2 hours on the phone w/no results to my issue. I want restitution. In the meantime, it appears that I need to sit back - suck up the fact that I am being charged for features that can't even be used since the LCD screen does not work on my one phone.

No internet usage, no texting - can't see who is calling - no caller id display, but do you think one person at this company today - thought to say we will put a hold on your features until you get this resolved and the phone repaired or replaced - absolutely NOT! Because it's quite clear AT&T only wants to steal your money as many ways as they can - and being in a contract leaves you the consumer w/your hands tied or having to pay them several hundred dollars to terminate the contract.

Does this sound fair? ABSOLUTELY NOT! I thought about calling back and having them remove the features on that line, but can you imagine what calling them again would do to my sanity. DEAR GOD HELP ME!

In April of 2004 I got married. My husband and I decided to get a joint phone service with his phone company Verizon Wireless. So I called Cingular the company I was currently using and asked for the phone to be shut off and gave the forwarding address for my final bill. The phone was shut off but the final bill was never received. I ended up looking up Cingular's information and contacted them asking about my bill and they said it had been sent to a collection agency. They took my current information, told me they couldn't collect that I needed to contact the collection agency Financial Asset Management Systems, Inc at P.O. Box **** Norcross, GA 30010-6050. I called 1-800-530-2613 or 1-800-947-5096 and spoke with Ryan ****.

I gave him my story and told him I was willing to pay I had just never received a bill. Mr. **** said due to the circumstances they would waive the fees they charge since I would not be problem to collect from. He wanted to collect the full amount and I told him I was unable to pay the full amount that day but did want to take care of it as soon as possible. He said I needed to make a payment as a sign of good faith to pay, so I sent $50.oo payment but sent it to Cingular from our military Bank of America account, trace number **** Company ID:**** this was on 09/30/04. I should have sent it to Financial Asset Management.

When speaking to Mr. ****after that he said payment was not received. I insisted I paid not realizing yet it was to the wrong place. He informed me that he had to have the full payment by our agreed upon date or he would have to send it to my credit report. He said I would need to contact Cingular on the payment I sent to them and they should take care of the refund once they received all money due to them. So on 10-8-04 I sent to the collection agency $120.00 ($20 processing fee). Then on 11-8-04 I made a $338.27 payment ($5 processing fee). So total I paid $50 to Cingular, $458.27 the collection agency. Minus the processing fees total $25. Leaves the $50 that I have been trying to collect from them.

I have proof all money was paid and have verified it several times by faxing requested information to the numbers given to me by Cingular. I was told at first I was due a refund and that it was in the mail by Cingular associates Judy **** and another time by her manager Darla (didn't get last name). Judy said she was putting in for the refund and to call in a couple days to verify it was sent. I did and was told the check was in the mail and I should receive it in 7-10 days. It was not received so I called again to find out the problem. Then I was told no it takes 4-6 weeks and that it was sent on 11-24-04. I waited until that time was up which was 1-12-05.

Still no refund! On 1-13-05 I called again and spoke to Sue **** and to my surprise they have no record of me being due a refund. She said I would have to prove that I was due a refund. So I traveled to the military post (Ft. Campbell) an hour from my home to get the paper work proving that I had made all payments mentioned above. It cost me $3 to get it on paper another $5 to have the bank fax the paper work to Cingular number 866-816-9048 given to me by Sue **** plus the gas and time it took me to make a 2 hour trip. I was then given a number to call Collections at 866-860-6416 and spoke to Norma and she said I needed to refax the information to Cingular Treasury again so I did this again and never another word (or check) from Cingular.

And two that had been marked out and I couldn't read. One of the numbers I had called was the number to a business. The owner that answered the phone said she had been in business for years and repeatedly got calls for Cingular.

I spent countless hours trying to ensure that Cingular and I got the money owed to each of us. I sat on hold for a countless amount of time usually just to be given another number that was usually disconnected. It was emotionally draining to be threatened with having something negative put on my credit report and trying my best to do right and fix the situation with the company and they were cheating me. Each time the military has moved us I send another fax proving overpayment with my current contact information and I have retained all paper work showing that. Still no payment or contact from Cingular.

My 68-year-old mother recently received a warranty replacement phone, from Cingular Wireless, for her defective Motorola phone. After using the phone for a little over a month, she received her bill. It was for a whopping GRAND! $1000! ONE THOUSAND DOLLARS! Her phone bill is usually somewhere around $80. She was being charged because her new Motorola flip phone did not hang up her calls when she closed it like her old Motorola flip phone. Apparently the phone also did not naturally hang up after either caller terminated the conversation. Needless to say, she wound up being charged far more than the time she actually spent talking, to the tune of some $900. Cingular did acknowledge that in the 5+ years she had been a customer she had never before used so many minutes. And even though the sudden increase in usage was easily explained, Cingular claimed it was her fault and are completely unwilling to negotiate the bill in any way! They said the only way she can keep her service is to pay this bill in one lump sum! Damages: My mom is a very mobile and independent person. Her business and safety depends upon her having a phone available at all times. Her budget just cannot take this hit right now.

I NEVER thought of this. I didn't know I'd generate such charges -- it was an honest mistake. I asked if I upgrade my plan and include National service, if the fees could be retroactive or waived. I've gotten nowhere. I have a cell bill which is normally never over $40 and now is $698.17!

This new phone bill is taking me straight to the poorhouse (where I already have a room).

To date, I have still not received the credit due. I have carbon copies of my transactions with this company to be sent to the Public Utilities Commission and also to the California State Attorney Generals office. I am not going to let this go. AOL was recently fined for this very practice. My thought now is to run this through small claims court and to sue for an amount sufficient to clear the debt owed by them to me and for all the time and frustration to date.

I received $62.37 in roaming charges in "Extended Area" service areas along the NY state thruway. Roam charges have never appeared when "extended area" appears on the phone - only when "roam" appears. Therefore it is impossible to use the phone and know what your charges will be. AT&T; refuses to refund saying that part of the interstate is not covered by their service.

She even had the nerve to tell me that it would be cheaper for AT&T; to lose me as a customer, than to keep me on my current rate plan, because they were using everyone else's towers to provide my roaming service. I was outraged! Unfortunately, nothing was ever able to be resolved, and I paid AT&T; in great disgust and cancelled my service with them. I will never use anything even remotely related to AT&T; EVER AGAIN. I now have Cingular, and the service couldn't be better.

Until our account is terminated, we cannot get our refund and be finished with this, and we receive paltry late fees that the computer sends out monthly. He told me he had no idea when the computer would terminate our account, and if it waited long enough that the late fees caused our balance due to exceed out deposit, our account would then be sent to collections. It is infuriating, and I absolutely refuse to send them $350 for them to have and earn interest on for two months, and it's also difficult for me to believe that they have no way of terminating our account, and sending us our remaining balance.

We were out a lot of money, all they said was sorry, your minutes only count when in S.C. Now the phone is worthless, but will keep it until our contract is up as they charged us $150 to turn in the other phone. i am afraid to use the phone long distance at all now, and plan to turn it in when the contract is up and not get another one.

Cingular Wireless has a $2057.00 charge on my credit reports that is not mine. This charge has caused me not to get a good interest rate on my home loan.

Since June 2001, I have only paid the minimum $38.00 7 times. I became concerned at the amount of the monthly bills. Therefore, I began attempting to track my usage. However, as usual, the total minutes billed did not match my estimates. I was reading on the Internet some fine print about being charged airtime for checking your voicemail. In addition, when I requested the National plan, I did not sign a contract, therefore I was not aware of the $.40 per minute peak overlimit charge. I thought I was supposed to be paying around $.19 per minute or less. I have asked for detailed billing, but it still does not clarify all of the charges. I am concerned that Cingular is engaging in illegal billing activity. As a consumer, I would hope that someone is reviewing the billing practices of cell phone companies.

I signed up for a cell phone for my daughter for X-Mas in 2001. I signed up for the $19.99 a month plan with free nights and weekends. I was told that if I needed to up the plan to more minutes I could and I could also go back to the $19.99 plan anytime. I was planning a trip and knew I would need more minutes so changed the plan for one month. After the one month I called and changed the plan back to the original $19.99 a month plan. Each plan had free nights and weekends. After switching back to the $19.99 a month plan I received a bill for $600 for like 2000 airtime minutes!

I immediately called the company and was told that yes I owed this amount because when I changed plans my free nights and weekends were no longer included. Well, I tried to talk to a manager but was put on hold for 20 minutes or more at a time. Each time I would talk to someone their story would change. I would ask to speak to the person I had already spoken to and would be told that person had gone home even though I had spoken with them 20 minutes earlier! It was very frustrating and I finally told them to shut the damn phone off and I would not pay anything! I lost my temper because I could not speak to anyone with any authority nor could I get a straight answer from anyone! Very frustrating!

Colleen is making a big mistake. She should pay the bill, then sue the company in Small Claims Court to recover her payments and costs. Her present course leads only to more trouble.

Three days later Cingular shut it off again without warning, during the weekend when our ten year old son was away and was instructed to call mom's cell phone in order to be picked up. The reason - because I had not yet paid my separate cell phone account up to date. Using the same logic they I have no doubt that Cingular would have shut off our electricity, gas, water, and regular phone service if it had been in a position to do so. Since they're not regulated, I'm surprised they haven't thought of it yet.

We managed to discover the problem and take the steps necessary to get our boy home. The consequences on the measly $103 in arrears to Cingular are difficult to measure, and the $55 per month additional expense of having my cell phone active again is not going to break my back. But my plan was to minimize unnecessary spending until all our other bills were caught up to date, rather than risk losing the house, getting cars repossessed, having utilities shut off, driving without insurance, or telling the kids to gorge themselves at school because we couldn't afford to feed them at home. Cingular's policies put my family at risk. I take some satisfaction in that Cingular has had to reduce its own workforce by 60% in the past year and a half, and hope that they have to reduce it by another 60% in the coming year and a half, starting with the executive offices. I will do my part by switching to another cellular carrier at my earliest convenience.

I have been overcharged every month since February, and paid the bills, averaging $220+ for one phone. I even upped my minutes to 1000/mo for $69.99 and just got my bill -- $188.65 for under 600 minutes! I cannot afford these bills. Every month I think it will be straightened out. Everyone I talk to has similar problems.

I had 4 phones with Cingular Wireless. We all lived in the state of Arkansas and could talk unlimited to each other. This was great for about 12 months into my contract. My first bill they sent me that was incorrect was for $2600. I was very upset. I called, was on hold for at least one hour. I then was told they would have to send it to a auditing department. They told me it would take 10 days to resolve the problem. The next phone bill was only $1600.00. I normally have $100.00 phone bills. This continues for 5 months. I was overcharged in the end $280.00. I knew I had to pay it because they would send it to collections.

Hours on the phone was the most upsetting. I now know what they mean about going "postal" I threw my phone across my yard after being on hold for one hour and finally getting someone, telling them my problem and then I lost the signal. The feeling that I had no control over the situation that I was just waiting for them to tell me how much I owed them. I was able to get out of my contract without paying a penalty.

I purchased 2 cellular phones w/service in Oct 01. I cancelled w/in 30 days. I moved and now have just received all of these bills for service which I have never used and they are saying I owe them $705.48 as of January. I never realized that I was still being charged, I never received my mail due to the friends I was staying w/never gave it to me. I am curious what I need to do to rectify this current situation.

Cingular is the most irritating company I have done business with to date. They are constantly turning my phone off and charging my account $20 to reinstate my service even when payment arrangements have been made. They're constantly accusing me of being a liar, and stating that nothing has been entered into their computer. Not only that, but our monthly billing is constantly over the contract amount. They are currently charging us $142 a month for three phones!

I am extremely upset with their deceptive practices, I cannot trust them...the rep would not send me their new terms in writing until I agreed to them first! I was duped and tricked!

Cingular applies minutes that I incur outside of their "local" coverage area (i.e., roamer minutes) to the following month's bill, on the premise that these calls don't show up in their system right away, as they are from other carriers. Cingular does not adjust the current month for any unused minutes in the month in which the calls were ACTUALLY MADE. As such, I get double-billed for these minutes; once in the unused pre-paid minutes for the month in which the calls were placed, and then again when the calls show up in the following month.

This practice causes my airtime for the next period to exceed my limit of 550 minutes, resulting in additional fees and taxes over and above the pre-paid charge. This practice also leaves the consumer completely in the dark regarding how many minutes to expect on their monthly bill ... my cellular telephone only tracks calls in real-time, when they are actually made, not when they might show up on my Cingular bill.

It seems to me that Cingular should be going back and retroactively applying roamer minutes to any unused time from the month in which the calls were ACTUALLY PLACED, rather than billing them against a period in which they did not occur, and do not pertain to. I have complained about this practice to Cingular's customer service department with no satisfaction (I was treated rudely and laughed at by their representative, Ms. Kara Hannah, for making the suggestion).

It has been pointed out to me that this was disclosed in the agreement that I signed when I entered into the contract with Cingular, and as such, it is legal for them to perpetrate this billing practice on their customers. However, in my opinion, even though it may be legal, that doesn't make it ethical or right. Is there any logical reason why a reasonable consumer should have to accept this type of billing practice?

My cell phone bills for the last two months, and on one other, prior occasion, have been between $100-140, when they should have been about $75.

In addition, when we initially made the purchase, the Associate explained that Cingular offered flexible plans to fit our specific needs. He went on to advise us that we should select the Local plan for home and switch to a national plan when we traveled. We decided to do this as he emphasized repeatedly the fact that this was a simple and cost effective process. Moreover he assured us that there were no hidden fees if we chose to switch the plan.

Two months later after trying to switch the plans the way we'd been told we could do, we were advised against this action because of the fees that would accrue for roaming charges if the cycle had not been completed. I tried to inquire regarding the matter to see if another plan may fit our needs but to no avail. I explained that we wished to cancel the service as the terms of the contract had been totally misrepresented and falsified. Cingular Wireless agreed to cancel the contract but insists on us paying the $150.00 fee, which we feel is completely unfair.

We refuse to pay the fee as the Sales Associate who sold us the contract was new on the job (only a few days with the company) which I was told by the Manager early on after an earlier discrepancy with the phone. We have had the service for two months and have had nothing but problems from PacBell.

Once again I've spent nearly TWO HOURS on the phone trying to straighten out my cell phone bill. We purchased this phone in St. Joseph Missouri for use by our son in St. Joseph, in our hometown (California Missouri), and all points in between. We purchased the phone and service with Southwestern Bell Wireless (now Cingular) after careful research. We were assured time and time again during the purchasing process that use of this phone in St. Joseph, in our hometown, and all points in between WOULD NOT result in roaming charges or toll charges.

However, each and every month since purchasing this phone we have either had to call the Cingular office or go to the retail store to straighten out billing problems. We have been and continue to be billed roaming and toll charges even though we were ASSURED usage in the areas described WOULD NOT result in these charges. Granted, each month the charges have been removed and the customer service rep has promised the problem has been fixed (after I spent hours on the phone), but we continue to have problems.

When I have to spend TWO HOURS on the phone trying to fix a problem that has been ongoing since July 2000, something is seriously wrong. I called the customer service office at 4 pm CST on Jan. 25, 2001, and spoke with Frank. After he checked things over and over again for over 45 minutes, I grew tired of waiting and finally asked to speak with a supervisor. Frank flatly refused to allow me speak with a supervisor! I was forced to hang up and call back immediately. I then finally spoke with a supervisor named Gary who saw the problem and promised to fix it and call me back with the correct billing amount. I waited over an hour to hear from him (after he promised to call back in 5 or 10 minutes) and finally had to leave for a meeting that I was already late for. He finally called an hour and a half later and left a message on my answering machine that he would call the next day (1/26) but he never called back.

To say that I find this type of treatment unacceptable would be an understatement! The time and effort I have been forced to put into trying to correct something I'm not even at fault for is ridiculous! I have contacted Cingular through their website (email) at least six times and called their office several times, only to be put on hold. Nothing I have done has helped! They WILL NOT contact me regarding this billing dispute!