I gave notice on the initial 12 months. Ended the offer and days later, for "never begun" $180.00 drop fee as notified by AT&T prior to the service begin date (with 3-days in WI to drop the signed contract prior to goods received). First, I had a 12-month option, wireless at a low rate. I received the first bill with regular rate and dropped service (from $19.95 to $42.00). This was after reading that low-usage accounts might even have new, even lower rates than the initial offer.
I called and IM'd when I received the bill! The rep indicated yes, very low usage, as usage was mainly during the weekend or special needs and was talked into a $30.00 per month premium (faster) vs. the pro $42.00 per month. I then sent in the new payment for the new rate of $42.00 for one month and then phoned AT&T to cancel the new contract, which would not begin until the next day and indicated that also with payment, a few days prior. I ended service date on May 18. (Nope, not here yet, but the "new" contract date the rep stated will "start" as May 8; so cancelled that on May 7, as in WI, have 3 working days to cancel the contract, purchase or assume. This means communications, also.)
After speaking with the rep on May 7, I received a welcome letter, on the bottom noting the $180.00 disconnect early rate. Mind you, the service had not expired, but I cancelled and the end date given was May 18. I assumed for un-started contract, I paid $42.00 and made the cancellation. I did not figure it would ever begin. So, I phoned another rep to ensure that all was well (as the form letter was issued before the service would begin. it was an "auto-mail"). Oh, and note that the 2nd rep said that the sign up for U-verse, when the first rep said, "You don't want U-verse." The 3rd rep stated, "Well, you have U-verse!" No, the 1st rep said no U-verse and another rep said, "Reps should not tell you that you should not get U-verse!"
CS received through AT&T, it is definitely not noted what was told to the customer during the calls. I am waiting to see how many bills will now be received. The 3rd rep also tried to keep the account. Also, 2 reps tried to talk me into bundling and 1 rep tried saying, pay a bill by internet (something many boomers do not trust yet!) and I have a land line rented by another carrier using AT&T lines (why switch, almost the same rates and why change numbers?) and carry a TV satellite server for the sig. other, with HD, DVR and multiple recorder (Sig. other won't switch!). Does it pay to play?


