AT&T Wireless

I ordered the U200 TV package online with AT&T which stated that the service is available at my address and in my area. I received an email from the Online Support Department stating that they needed more information from me. I called and spoke w/ Jessica in the Online Support Dept. who stated that the Uverse TV is available at my address and I needed to speak someone in the Billing Dept.

I was transferred to Christie who said my address was entered into their system wrong and she would correct it. After correcting my address, she stated that Uverse TV is not available at my address. I told her my next door neighbor in Apt. 10 has their bundle package and that we share the same porch. Also, my neighbor across the grass in Apt. 12 has Uverse TV with no problems. She was rude so I requested to be transferred to her supervisor.

Mrs. ** came on the line and I explained the same situation to her. She stated that maybe the distance between the box outside and my apartment is too long. I told her about apartments 10 and 12 having their service and she stated that the service is not available to everyone in my area.

My Pantech P8000 started shutting itself off, locking up in a screen, dropping calls and not holding a charge for more than 4 hours even if you did not use the phone. I called and was on the phone with 6 reps and 3 and 1/2 hours and they decided that it was the battery, which they sent me a new one. Same problems. I was on the phone again tonight for 2 1/2 hours, 6 reps and a text to call them back. I still do not have a phone that works or a new one on the way out of the 12 reps I have talked to, including a supervisor. They do not want to give me another phone. Insurance say's we only fix if damaged or lost. Warranty says even though the phone is less than one year old I have to pay $49.99 for another phone. I am waiting for Glenda, the manager, to call back. I am looking for a new service for 4 phones a month. AT&T customer service is absolutely ridiculous. I am paying good money and have for 6 years, and now I cannot get a working phone that is still under warranty. What's wrong with this picture? I cannot find a direct complaint line to AT&T and even though you complain and ask for a complaint address or number, reps will not give it to you.

The Wireless service in Scottsdale, AZ is terrible! For years, I have struggled with no service, weak service and dropped calls. Phoenix Metro is the 4th largest population county in the US. To not provide adequate service in a major metropolitan area is not acceptable. This is good reason to never renew my AT&T agreement and to switch to Verizon where my associates report excellent wireless service.

I purchased an iPhone in April 2011. It worked fairly well until Dec 2011. Now I can't even get calls at my home or office. After researching the issue, AT&T informed me I am in a "low-moderate" service area. I questioned why my service would change suddenly. Their answer was "someone must have built or constructed something that is now between me & their tower".

I explained I can't use a phone that doesn't allow me to receive calls at home. The phone continually shows "no service". I asked what they could do to help me and I was told nothing. Q: How about a booster? A: It might work but will cost $200. Q: AT&T should help pay for this. I purchased based on service and you can't deliver. A: No. There is nothing they can do. Q: Okay, then I need to switch providers. A: Fine. Q: You need to waive the penalty for early termination. A: No. Q: Who can I talk to that can make this decision? A: No one. This is our policy.

I am dissatisfied and angry about the way I was treated. I have wasted countless hours and lost business as a result of this problem. AT&T's arrogance is appalling! Are they truly untouchable?

I bought a Pantech phone through AT&T about a year ago. I also paid for insurance for the phone because it was an expensive phone up until about a month ago when I cancelled it. Night before last 1/30/12, my phone stopped working for no apparent reason.

I took it in to AT&T store in my area on 1/31/12 and explained to the manager what had happened. He immediately took off the back of the phone where the battery is while I was still talking to him as if he knew what he would find. There was this piece of paper about one centimeter sticking out of the pack of my phone and there was a tiny speck, maybe a millimeter on the piece of paper. The manager interrupted me and announced, "Yep, there's water damage just as I suspected, it's not covered on your warranty". I was upset that first of all the manager was so rude and abrupt with me without even listening to my complaint. He dismissed me immediately without hesitation so that no matter what my complaint was he had an excuse not to help me.

I am positive that my phone has never been exposed to water damage. The only way that little dot of water mark could have gotten there is if I was talking on the phone in the rain. I think a phone that costs $250 should be a good enough quality that I can use it in all reasonable weather conditions. I have never had a cell phone that I could not use in the rain. Aside from that, I don't believe that what caused my phone to die was due to the water mark on the back of the phone. It was obvious that no water had saturated my phone or that it was even a full drop of water. And the water mark had to have been at a much earlier date because I haven't been outside in the rain in months.

I tried to explain to the manager that it absolutely could not be due to water damage and I wanted him to explore other possible explanations for why my phone all of a sudden stopped working. He kept talking over me and said, "It doesn't matter, it doesn't matter." He then told me that I would have to pay the full price of the phone, $250 and in addition, I would have to pay for a new phone.

I am really upset that I would be treated this way and I am highly suspicious as to why AT&T phones can be so easily destroyed. I brought my mother in to back me up because I felt I was being bullied by this manager and together we were able to talk him into replacing the phone with a cheaper model than the one I had originally purchased through them for $60. That is a huge difference in price and I am assuming that the quality of this new phone is far less than adequate for my needs. I read through some of the complaints about AT&T and I wish I had seen them before signing up with AT&T. I really don't think that AT&T cares at all about their customers.

The company provided (after numerous hours, and often full days on the phone with them) three warranty replacement phones, that concurrently where defective. Upon calling about the last phone, the warranty department offered a different make and model for replacement. Wanting to fully research my options, I asked if I could make my decision later. I was told "yes, Mr.**. Feel free to do whatever makes you comfortable". Upon deciding to accept the said offer, I was informed that the offer is not available, thus, making them want to charge me early termination fees for their lack of agreed services.

I, and many subscribers of AT&T wireless cellular phone company received a notification of our paid data usage to be "slowed down", after reaching a "undisclosed" 5% of heaviest data usage. I believe the company is tying to fraudulently get consumers, who are on the unlimited plan to commit to a metered plan, by implementing the following terms; "you may also consider switching to a tiered data plan, if the speed is more important to you than having an unlimited data plan".

Customers on tiered plan can pay for more data if they need it, and will not see reduce speeds". Initially, subscribers were described the data services as being "unlimited", and with "3G speed". If the company is compromising their side of the contract, they are at fault of providing coined "legally termed" services. They are discriminating high data users, on an undisclosed fluctuating poll. I believe this is a violation of the contract, and false advertising.

I'm paying for service and not getting what I pay for. New contract, new phone but it doesn't work. All the time spent in the store with no results. Today alone, 3.5 hours.

I went to an AT&T store to purchase my son an iPhone for X'mas. While I was there I was talked into getting U-verse, a huge mistake!

Installation date was 12-12-11. The first tech showed up, saw the job and decided it was too much for him and left. The next day, another tech showed up, did the install and after 3 hours left.

Later that night, we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was originally inside the TV that is now hanging out of the TV with broken wires and the u-verse cable is attached to the box hanging out of my TV. In addition, the DVR's in the bedrooms didn't work properly. I called AT&T immediately, and the nightmare began.

After several phone calls and being transferred from one department to another, AT&T ran my DVR boxes through a series of tests only to determine they were defective. 2 weeks have passed now and on 12-28-11, 15 days after the install, the new DVR finally arrived in the mail for me to install in the bedrooms so we can at least watch TV in there.

After 2 to 3 calls a week all averaging 1 to 2 hours being switched back and forth through departments, and lots of complaints, I still had a broken TV in the living room.

AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. It turns out, he was only the manager for the tech that was at my house. Of course, he is there to cover his behind and his tech. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said, "I'm trying to get that white line it is making with my cell phone." I knew right then I was in for a long drawn out fight with AT&T.

Just as I suspected, 2 days later, I learn that the manager who was at my house decided it was not AT&T's fault and my claim was denied. Are you kidding me?

I had a perfectly fine working TV. I never had 1 problem with it, and the very same day AT&T was here doing an install, all of a sudden, I now have a broken TV with broken plastic and stuff hanging out of the back of the TV and they want to convince me they didn't do it? Then they send me a bill in the mail for $240 saying I have to pay for a month in advance for service I'm not getting. Huh?

Today is 1-20-12. It has been 38 days since AT&T was in my home, 38 days with no TV in the living room, 38 days of calls and complaints that are getting me nowhere, 38 days of grief, 38 days of being forced to watch TV in our bedrooms, 38 days of no more family nights watching movies together.

I even went directly to the corporate headquarters. They gave me a case number and said someone would call me with in 48 hours. That was 12 days ago. No one has yet to contact me from there either. I made 5 phone calls in the last 12 days to corporate offices and still nothing. I just keep getting the same message, from the same lady. "He got your message. He will call you.". When? Next month? Next year?

I haven't had service since you were in my home yet you are expecting me to pay for this service? Really? I want my TV in the living room fixed. Put it back to where it was before you walked in my front door. Anyone who knows a good lawyer, send him my way, please.

By the way, I have been an AT&T customer since 1999. That is 13 years of loyalty from me and this is how they want to treat me?

Here is the latest update. On Thursday, 1-19-2012, I received a phone call from an AT&T manager. He told me AT&T is going to fix my TV and to please get an estimate of damages and costs to repair. Finally, some results, or so I thought.

On Saturday, 1-21-2012, I paid $45 to a TV repair tech to come out to my home and evaluate the TV. He, in fact, stated that the damage was caused by AT&T. When they screwed in their cable to the back of the TV, it shattered the plastic and when the box fell out, it caused a short in the TV. He told me it would take a few days to write up the actual estimate because he had to call Toshiba and get part numbers.

On Tuesday, 1-24-2012, the AT&T manager called me back asking if I got the estimates yet. I told him that I was waiting for it because the TV guy was waiting for a call back from Toshiba. He said to me, "not a problem. If I get it in time. fine and if I don't not to worry because AT&T will come up with a figure" and he will call me back later in the day with a settlement and that I could decide what to do at that point. He never called back.

On Wednesday, 1-25-2012, I called the manager back first thing in the morning and I was told it was his day off. I thought, "Oh great! More delays." So I waited for the next day.

On Thursday, 1-26-2012, I called the manager again first thing in the morning and he informed me that he talked to Mr. Markee at corporate and he is not going to honor the claim. I immediately called corporate myself. Mr Markee was on the phone but I was told he would call me right back.

On Thursday, 1-26-2012, I was contacted by Mr. Markee. He claimed to be the president of AT&T. But when I googled "who is the president of AT&T" a completely different name came up.

Randall L. Stephenson, is Chairman of the Board, Chief Executive Officer and President of AT&T Inc. and has served in this capacity since June 2007.

John T. Stankey, is President and Chief Executive Officer, AT&T Business Solutions

John Stankey, President and CEO, AT&T Business Solutions, is responsible for AT&T's sales, marketing and customer service operations for retail business, government and wholesale customers of AT&T worldwide.

Interesting, nowhere listed in any of my searches did the name Mr. Markee come up. In addition, Mr. Markee left me a voice mail stating his name and position. I saved the voice mail.

Mr.Markee stated to me that he is standing behind the manager's decision, and that his notes in the system say that I told someone at AT&T my TV was working just fine. I laughed at him. Those are obviously false notes put in the system by an AT&T employee trying to cover their rear ends. Never did those words come out of my mouth to any AT&T employee

He also said to me that he didn't care that I was a long term customer and if I wanted to I could have U-verse removed from my home and go somewhere else.

He was a complete donkey, he was rude, short and when I said I will take this to the media, he said he didn't care if I went to the media. He will have his say too, and he will make sure everyone knows I made a false claim based on the notes in his system. But the notes in his system are false and made up by AT&T employees. When I said that he is forcing me to seek legal counsel, he said his lawyers will be much bigger than mine and he is not worried.

What kind of president of any company talks to their customers like that? Really? My only regret at this point was that I didn't record his conversation to me.

It is now Friday, 1-27-2012. My TV is still broken. It's been 46 days now since we have been able to sit in the living room and watch TV. Do you have any clue what it is like to have to sit in your bedroom for 45 days just to watch TV? I'm still forced to pay AT&T for service I'm not getting. I'm out $45 to a TV repair tech who clearly stated it was in fact AT&T's fault, and I'm extremely upset over this.

All I wanted was for my TV to be fixed and working just like it was before AT&T walked into my house.

A tech was supposed to come by my house on Saturday from 4pm to 8pm and fix a connectivity problem with my wireless service. The guy called at 2pm saying he could be earlier and I replied that I couldn't make it until 3.45pm. He went to the house at that time and filed a report saying he couldn't access and left way before 4.00pm. I have called AT&T and they can't arrange for another tech to come today (Saturday). I was in the phone with AT&T for over 1 hour. I am very frustrated, disappointed and angry.

AT&T U-verse sales representative came to my door in May 2008 and offered me TV and Internet package at $114 with tax. After AT&T installed the Internet I realized they did not give me everything I asked for which was written down. The price was suppose to fix and not raise after twelve months. I told AT&T to take back their stuff. They tried to tell me what I wanted to hear and then only add 1 of 5 items. Finally, they agreed except after 6 months my bill would increase $30-$70 each time. They told me I would have to call every six months.

Last year, around Feb or March, I activated an 8th cell phone line being told I would get $45 off my bill. Every time they lowered my bill, they would increase in two months. The manager from AT&T wireless said, they made a mistake because I was already an existing customer. The manager Tom called AT&T U-verse and talked to their manager after I called numerous times and was told they were going to lower my bill down to $130 with HBO $115/3months which never happened. The U-verse manager agreed to lower to $130 12months because I was already getting discounts. They could not take $45 off the total bill. They said this around April or May 2011. My bill started just below $140 and has ballooned to almost $200.

AT&T U-verse wouldn't lower my bill even though AT&T wireless store has called them three more times. I am a disabled veteran and have had new injuries that require multiple surgeries just on my rt arm/shoulder/elbow. AT&T wireless told me my cell-phone drop calls all the time because of the manufacture of the iPhone. I have bought 3 iPhone 1s, four iPhone 3G, three iPhone 3GS, three iPhone 4s, 1 iPhone 4s, 5 Motorala razors, 1 mot oral sliver, two black bury curves, 15 Nokia phones, two Nokia 9500, Nokia 8280, 2 black jacks, 1 4g Google phone. We pay AT&T $400-$580/month. My wife and I drop so many calls that I actually got a prepaid alltel cell phone which is more reliable. The TV/Internet never worked as well as they said.

I video taped the TV freezing, not recording all the TV shows, and rebooting the TV. I ended getting time Warner today. AT&T U-verse agent said, "No offense but this is your fault." He claimed I had only been a customer since the end of 2010 and my bill was always at least $136 or higher. I told him I could take a picture of a bill from 2008, what day they installed it the first time, and that the bill was $114 in 2008. They always offer you a lower bill to keep you and then don't do it or raise it within two months. How did my bill go up every single month in the last 9 months when it was suppose to be $130 with tax if I had HBO.

If you look at my cell phone bill, you will see that I am calling back or the other person is calling me back 30-40%. AT&T tried to replace remote controls one time to fix the TV problems. The last year I called them at least twenty times and the agent said I didn't call enough because I took a break in September after the store agents couldn't get them to honor their promise. One store employee said he wasn't suppose to recommend it but suggested I call and cancel the service and then call AT&T UI-verse back and put it in my wife's name to get $400, a lower price, and more promotions when I renewed my contracts. Since I can't get 8 people to make all eight phones last 2 years I have been stuck.

Just to let you all know, everyone who is complaining about the throttling of services listen up. AT&T only does this to 3G handsets. AT&T doesn't (yet) throttle 4G handsets.

I purchased an LG Thrill phone in which it was $1.00 with a contract of 2 years with the company plus a security deposit in which it was $150.00. When I purchase the phone at best buy I brought it home and noticed that the cord didn't charge and the phone was going off and on by itself with no one touching it. Some of the features didn't work and the cord didn't work at all. I took the phone back to Best Buy and they told me that the cord was working and everything else in which nothing was working.

Then they told me to call AT&T to resolve the issue. I've called numerous times to complain and paid two months bill for nothing because I was sold a phone that didn't work and I purchased it November 26, 2011. I dealt in good faith with AT&T and they dealt in bad faith with me. And now they say that I have to pay $365.00 because I didn't comply with the contract when they didn't comply because they given me a phone that didn't work at all. They wanted to give me another one after charging me the fees in which I wasn't going to do because they should sell a new product in good condition and not default on their behalf. I never want their service and I will not pay for something that wasn't working and the company didn't want to work with me.

AT&T driver ran over a back blower that is the property of Allen's Landscaping. We have tried to go through AT&T self-insured claims adjusters, but they have quit responding to our emails. Original claim was filed around December 6, 2011; and today is January 23, 2012. I do intend to seek further recourse against AT&T and will be notifying the South Carolina Insurance Commission. I have a witness and pictures after the fact, and I have sent these to AT&T. I keep being told that "I will contact my office manager and let you know." by an adjuster.

I have an unlimited data plan (which AT&T no longer offers) and each month when I near 1.5 gigs of data use I get a text that warns we I am nearing 2 gigs. I am warned each month that if I go over 2 gigs my service will be slowed down. I have called to complain and was told I am in the top 5% if data users and I am clogging the network. I am told I should be using Wi-Fi and not their network even though I have unlimited data. AT&T sells new plans for the same amount of money I am paying that is for 3 gig. They are not harassing their 3 gig customers when they are nearing their limit; they simply charge them over overages. I want the harassing to stop and feel they should not be slowing down my service.

I have been a customer with AT&T for a little over a year. I have had a variety of issues come up with AT&T and the most recent occurrence have taken things over the time. I really don't know where to begin. I called AT&T about the 1st week in December to cancel a portion of my U-Verse Service. I requested to cancel the (Cable portion of my U-Verse service) because I decided to use a different carrier. I received the appropriate paperwork via email and by mail, took the equipment to a UPS store to send back. This left me with the internet and phone service for U-Verse.

I called AT&T back at the end of December to advise that I wanted to eliminate all of the U-Verse service. I told the representative that I wanted to keep my same phone number and transfer the line to their local service. I never received any paperwork in the mail or via email to take it to the UPS store, like I initially did. I decided to just go into a local UPS store in my community and return the equipment because I feared AT&T sending me some outrageous bill stating that I owed them money.

On January 17, 2012, I attempted to return the equipment and I was informed that my equipment could not be returned because they needed the account number and ban number I got on the phone with AT&T after holding for several minutes before a representative answered the phone. The agent came on the line and asked me for my phone number and apparently the home number given could not pull up my information. The representative placed me on hold and before I knew it, I was transferred back into an automated line and had to make my own selections. At no point did the representative alert/advise what she was doing. I ended up in the sales department and I spoke to someone by the name of Shelly or Shellyann, she transferred me to the U-Verse Retention Department. I spoke to a male representative by the name of Marcus.

Marcus seemed to be very empathetic and was pretty thorough in attempting to research things for me. Marcus was able to provide the account number to me so that I could return the U-Verse equipment. By this time, I had been on the phone with AT&T for over an hour literally. Now, the next issue that I had was somehow AT&T disconnected my home line and the order was never put through to transfer my number to a regular residential line. Mr. Marcus was very apologetic, however, this has not helped me.

He stated that he would submit my info to a department to have it investigated and have my account credited for the charges to by bill for a phone service that I have not had in a month. I informed Marcus that I was not happy with the resolution. For one, I work from home using the residential line. I have not been able to work, due to this matter. I requested to speak with a Supervisor. I was placed on hold and Marcus came back to the phone to tell me that the supervisor was on the line with another customer. He told me that a Supervisor would give me a call back. This conversation took place on January 17th, 2012.

I have yet to hear from anyone regarding my home phone service and have not been able to work from home. I am appalled at how I have been treated. I definitely feel like I should be compensated in some way for the way I have been treated as a customer not to mention the fact that I am still without a home phone.

AT&T is refusing to stand by their warranty and replace a defective phone. They have given me the runaround for the past month. I have to call them every few days on the status and each call takes an average of 3 hours. I was placed on hold for 2 hours once and then transferred from one department to the other, each one denying responsibility. It has by far the lousiest service in history.

AT&T is the worst customer service of any company on the planet earth! I have been with AT&T since 1988. I have dropped approximately 3-4 calls a day and since the end of July 2011. My complaining doesn't help. They just continue to lie to me making excuses. I have changed the wireless phone 5 times in 6 weeks not fixing the issue. I have contacted and made reports & written personal letters to the management all the way up to CEO Ralph de la Vega with no response. I want help or out of the contract so I can go get a better service with Verizon. Tech support tells me they can't help resolve the problem. If anyone can get a message to Mr. de la Vega, please tell him I want him to call me.

We have cell phones and a broadband card for our laptop at home, and we're on the map as a solid 3G area. The service sucks! The broadband card has had slower and slower speeds since we got it. Any "upgrades" from AT&T have not worked even as well as the one we have, plus our cell service has deteriorated severely over the last 18 months. Repeated calls to remedy the situation do no good whatsoever. We think they are further reducing our service so they can get rid of one of the last unlimited contracts they had and because of our complaints. We get dropped calls and missed calls constantly and the broadband times out just like dial-up on occasion.

On Friday, January 13, 2012, I went into the store to pay bill. I waited 35 minutes while two other customers were serviced prior to me. On Monday, January 16, 2012, I went into the store to upgrade phone because it was not working properly. One customer ahead of me waited about 30 minutes when a female customer came in to pay bill. She was waited on within 5 minutes while the person ahead of me was still being serviced. One hour passed and the person ahead of me was still being serviced. I was angry and to avoid a conflict with the service person, I left. The person servicing the customer could not do more than one thing at a time. Does it take an hour to service a customer getting a new phone. One hour servicing a customer while others are waiting seems a long time to me. I am totally dissatisfied with the AT&T service I did not receive at the Seymour store. If this is the normal customer service at the Seymour store then I will take my business elsewhere.

Like many who have complained on this forum, I have been with AT&T since they were Cingular wireless. When I first heard the top 5 percent of "Data Hogs", as AT&T spun it, would be throttled, I was not worried. I was grandfathered into the unlimited plan and my total use was just 4GB a month. I could not fathom that a 4GB user would be targeted. Well, I began to receive warnings during my first week of my billing cycle. I checked my data use and found I had only used 1.3GB. Yes, you read correctly - 1.5 GB. Of course, I thought it was a mistake and I ignored this silly warning. The next month, the same thing happened after my first week of the billing cycle after I used 1GB of data. This time, I was promptly throttled to a speed slower than dial up. The speed was so slow I could not even read the news. I was furious and called their customer service.

Apparently, they have so many complaints they have created a "special complaint section" to painfully funnel you to when you call. The customer service rep there is very rude and short. He could care less how long or how loyal a customer you have been. He talks over you and offers to cancel your service as long as you pay all the penalties! I told this Bob that my gripe was not against AT&T's right to limit high data users, but I paid for 3GB by their own billing standards and I should be allowed to use this amount without the throttling penalty. Bob was so rude as he stated I could be expected in the near future to be throttled at any arbitrary data use AT&T felt like. He specifically said it could be the first 150 MB as he chuckled. Again, he offered to cancel me or to place me on a scaled plan, basically strong-arming me to relinquish a plan they used to entice me to sign a contract just two years earlier.

I am sure this will be litigated via some class action because it is so overtly wrong. I usually do not sign into class action like these because only the lawyers get any return. In this case, however, I will drink my free Starbucks Latte purchased with my coupon awarded from the class action and I will toast the law firm who won 785 million in damages from AT&T. Good job AT&T.

I canceled AT&T wireless back in Nov 2011. I paid what I thought was last bill. No contact from AT&T since. On Jan 13, 2012, I received a call from a collection agency saying that I owed $187. I called AT&T and they said that they billed me a full months bill because I was three days into the billing cycle when I cancelled and they had tried to call me to collect. They where calling the wrong freaking number! So now I am screwed from their screw up.

I have been taken advantage by AT&T. I have been a loyal customer of AT&T for over a decade. I have multiple lines and have be satisfied with the overall service. But not any more. I am appalled that no one listens to the customer when a problem is presented and do not seem to care except to repeat robotic lines withing meaning to the problem! There is such a disconnect to the humanism when connection is made with AT&T Customer support.

I am outraged, infuriated, and disappointed! On January 12, 2012, I called in to check on one of my lines. This is one of four lines that I have under my social security number. As an owner of a home-based business, I took this line out over eight years ago. I often assign it to my pre-diem worker. I allow them access to speak with customer service to question and clarify any charges that are unfamiliar to them. However, I am legally and ultimately responsible for all four lines. I set all four accounts up with my email and password.

At some point in the past, the person who has my 305-** line was allowed to change my pass code and email. This person, Tara **, is no longer associated with me or my business. Yet, when I called in to terminate the services, I was flabbergasted when I was told that I was locked out of this account. Apparently, Ms. Tara had been allowed to change all of my access codes and place them under her control. Even with me repeatedly questioning each of the rep as to how someone with no SS number on file with A&T and no verification of my personal data could be allowed to usurp my data on file and without any verification from me.

I spoke with Shelby who also told me that I could not have access to my account. After getting nowhere with her, except a robotic reply, I asked to speak to someone else.

I spoke with Antwan. I again explained and identified my self. I got nowhere with him! I asked to speak with another rep who would hear my issue which I thought was quite simple. I am the account holder. After all, AT&T has my SS number, DOB, mother's maiden name, and my pass code. I was transferred to Cindy; still to no avail.

I am infuriated by the time I asked to speak with a manager. I next spoke with Kerry **, the manager. I again encountered barriers and robotic excuses. It was as if the thief had more power and control than me, the AT&T account holder. I was told by Kerry that I was still responsible for the phone service, yet she would not go in and switch my AT&T service of 305-** back under my access. Finally, I demanded to speak with Kerry's manager. Her name was Amanda, the Resolution Rep.

When Amanda contacted me, she had been briefed by Kerry. I again explained this bizarre incident and the fact that a person was allowed to change personal contact data without any insight that AT&T did not have her personal data on file. How could this be?! This is a living nightmare. This is a hell of a deal that someone could just switch out the actual account owner's information and replace it with their own when it was not their credit that was used to be worthy of ownership of the service.

With all due respect, Kerry did seem to listen and empathize. She asked me many critical questions which verified who I was. I gave her my account number and Ms. Tara's email. But because I was not able to give her Ms. Tara's pass code that she had changed from my account pass code, I was still denied access to my AT&T phone account.

This is absurd! This account is my account! I should not have to be put through this kind of duress! Did the AT&T reps put Ms. Tara through such a grueling ordeal? I was told that Ms. Tara did not have to verify my personal identification data. Did anyone ever vetted this person to provide my personal identifying information to make such change?

In the end, I got nowhere with Amanda. I was told that she could not do anything more, because she had no way of identifying that the person she was talking with is me, Yvonne **. What? Does that make any sense to you? Even when a person call a bank, Social Security Administration, or the IRS, they have ways of identifying the person on the other end of the phone. Here we are talking about a phone, not one's taxes or benefits! I am baffled and disappointed with AT&T!

I have been an AT&T customer for the last 7 years. Upon original contract, I purchased an unlimited data plan. During this time, I never had any problems with my internet usage nor have I ever received any notice stating my usage overage. During my last two billing cycles, I have received notices stating I am in the top 5% of users. I have read numerous articles stating that AT&T would begin to slow down unlimited data plan customers in effort to have them enroll into their new data plans.

I spoke to Dedra ** on Jan 12, 2012 who refused to assist in the matter stating that I have used 2GB of data of my unlimited plan and that's why my connection is being affected. I requested a copy of my signed contract which AT&T stated they cannot provide, as well as maybe any credits that they can give me to accommodate for which AT&T has refused. AT&T has failed to provide me with a reasonable explanation as to why I am being targeted by them. My understating is that current AT&T data plans limit at 2GB of data per billing cycle. So, if I have an unlimited data plan, and have only used 2GB of data, then why is my internet connection being affected?

I think I have everyone beat on how bad AT&T can treat people and scam you out of your hard earned money. Me and my husband use their wireless phone service for our business. In Dec. of 2010 I got our son an iPhone Galaxy. We got the plan were he would have unlimited text and all that. Bought a hard cover for it and the warranty. Well, about 5 months in the phone would not work right anymore. It would just cut off and flash a blue screen and then go out again. So, we called and told them what was going on with it. They had my son on the phone for 2 hours at our shop on our regular business land line.

Thank God we have more than one phone line. The lady from AT&T had him download an app on my business computer and then hook his phone up to it to see if doing this would help fix his phone. Did not work. So, after about a week of going back and forth and spending a lot of time on hold or with different departments, they said we needed to send it to the warranty dept. We did. They sent us second phone. Another phone. A re-furbished phone, same kind. It lasted 3 days. It sat on my desk trying to charge I guess. It never worked or even charged up. Would not even turn on. So, they sent a battery. Still did not work. Then they tell us we need to send that one back and get another one, of the same kind of course.

Okay, we sent phone number 2 back and they send us another Galaxy. Phone number 3 works fine, but there is a very unhappy ending. They tell me that phone number 2 (the one I had for about 3 days and never worked) had water damage and the warranty does not cover water damage and they will be charging my account $350.00 for a fee. The phone never was near water. They sent phone number 2 back as if to say, "See the tiny little pink stripe on the very edge of the corner of this square white piece." That's how we can charge you for water damage. Well, I know the rules of **. I was about to lose it to say the least. So I sent the phone off to Samsung. I told them what it was doing and how AT&T was saying there was water damage. Samsung sent me a call tag for phone number 2 (free shipping both ways, second day air). They had it back to me working like new in less than 5 days with an invoice marked "no charge for repair." Bad power board was replaced.

I have been having problems with this model and it is under warranty. This is where I call ** on AT&T. But they are still going to charge me for phone number 2. I wanted to give them the 3rd phone they sent me back because I did not want them calling me a liar about phone number 2. It works great. I have had no problems with the phone. Phone number 2 is the one my son has been using since Samsung fixed it. So now I am being charged for two phones. AT&T will not take phone number 3 back. After using my outside voice on those dumb ** customer service reps and warranty department people from another country I can not understand half the time, I am still fighting with them over this phone.

I don't know if many people have had to go through this between having to be on hold for hours at a time and then take time out of work to go to one of the stores and watch the kid there be on hold for another hour. I tell you what, I wish they would drop off the face of the earth! My God, I could have gone to Wal-Mart and bought a brand new phone that would work for under $100. If that damn thing went in the water or got wet I never would have sent it in to AT&T. I would have bought a new one on eBay or something. The point is Samsung fixed it at no charge and stated that it was not water damage. But AT&T will not give me a credit or take the phone back. I can't afford to pay that kind of money. I call ** on them and then some. I am not paying for that damn phone!

I will have my service turned off for my business and home this month and switch to another company that actually gives a ** about their customers. I am done with that company. If that's what you want to call them. I should have done my home work on them. As far as I can tell, now they are the worst in customer service and the worst in their network coverage. My business is less than 10 feet away from a tower and I can't even get one bar on my phone. Really. Oh, for your information the girl at the store told me if a phone ever gets wet and that white strip turns red, just take a Q-tip with some bleach on it and wipe it. It will turn back white. Really!

The service reference: AT&T partnership with ConnecTech. The service promised: This service was promoted as being an upgrade from the technical assistance service provided through AT&T Internet DSL. AT&T internet services advised me that ConnecTech would be available 24 hours a day, 365 days a year to assist with technical problems of all types (including software and when possible, hardware problems) that AT&T DSL technicians may not have the knowledge or expertise to resolve. ConnecTech service is being billed at $15.00/month beginning on 12.04.2011 with a caveat that if I should discontinue such service prior to a year's time period, I would be billed for the remaining months' service fees.

The situation: On December 30, a friend who was staying a few days wanted to connect to my internet service. The network password I had been given by ConnecTech on the 12.04.11 contact showed as invalid. Through an automated system with AT&T internet services, I was given a new password which also did not work. Between 3pm to 4pm EST, I contacted ConnecTech (866-470-4367) three times in efforts to resolve the situation.

The problem: On the first call to ConnecTech, after I had explained the reason for my call, the technician questioned the status of the lights on the Gateway modem, to which I advised all were lit green. The technician was persistent in verifying the lights were green. I again assured her they were and that I was only requesting assistance with a password for the purpose mentioned above. I questioned the technician if she would address my specific issue to which she said she needed to troubleshoot the line. Again, I explained there was no problem whatsoever with the service during which the technician overspoke me. All of a sudden, the line was dead with dial tone soon to follow.

I called ConnecTech again. The gentleman who answered the call couldn't get past my billing telephone number, repeatedly advising me he could not understand me. Having worked for years in customer service positions with AT&T/Pacific Telesis/Bell South, I know the importance of speaking slowly and clearly. Such was my speech with both calls. The technician kept saying he could not understand me and not that he couldn't hear me. Once again, all of a sudden, the line went dead.

I called again, listened to the recorded menu options, and was able to obtain a new password. Unfortunately, that password didn't work either. When I called again, I reached a third technician whose name I couldn't understand because of the thick accent and who couldn't understand me. At this point, my friend, who had simply asked to have access to my internet, told me not to bother, so I gave up and hung up the phone. ConnecTech proved to me they cannot provide the service as prescribed.

The predicament: I venture to say that the problems I incurred were due to lack of communications between myself and the ConnecTech employees who spoke extremely broken English and had trouble interpreting my English.

If AT&T slows down my service, I feel that they are not providing me basic services but giving me sub standard service not in accordance with the FCC guidelines.

Until my data starts getting throttled, I'd say my experience has been decent. I've been with them for over 10 years. I have unlimited data plan and until recently I've had no problem using my data as fast as my phone I purchased could process it. Now, they say I'm in the top 5% and they are going to slow down my data flow. I purchased unlimited data so that I would not have to worry about how much I used now. They say I'm using too much unlimited data.

I've been a customer for almost 10 years with no problems. About a year ago, I opened 2 extra lines and let 2 of my friends use them. They paid their part every month, no problem, then one of my friends decided to open multiple lines without my consent or knowledge just to get a better phone. Well, I was never notified by AT&T that the lines were open by someone other than me since the account is in my name only and allowed her to do it more than once using her own name and address. When I got the bill, I was shocked and outraged, so I call AT&T and the rep I was talking to didn't have a clue. So, I was transferred to another that could help me better. What a joke!

Finally, one rep actually pulled up the shipment with tracking number and the name and address. I asked her why they allowed a person to do that without notifying me at all. Now, my phone is shut off for something that I didn't do and they were the ones who made the mistake, so why not send her a bill for the stuff she opened since they already had her address and name but nope it was my problem. So, I talked to the fraud department and the rep was very rude and condescending and told me that I didn't have a case for fraud because I knew her. Wow! people defraud people all the time whether they know each other or not. Fraud is fraud.

Now, I have a 3000 dollar bill that I can't pay and was told that I would have to press charges on her and I understand that but their mistake caused all this, so how is it fair that nothing is done to AT&T for messing up my credit and shut my phone off. This is bad business and AT&T should be ashamed. I will never do business with them again and I will tell anyone who will listen to not give them their business.

After tolerating AT&T's wireless connection issues for too long, we decided to suck it up and cancel our contract. We are now four happy Verizon customers with iPhones. Our complaint was not about coverage (we had bars) but with failed calls, texts, dropped calls, etc. I attempted to call my daughter five times in one evening and with three texts. She never received those calls. My husband dialed our daughter's cell with me as a witness and her phone never rang. I would receive texts the next day from the day before! Are you kidding me?

We could no longer depend on AT&T and after hearing from so many people how great Verizon was, we chose to make a change for the better. We did visit an AT&T store for help--they rebooted our phones and that didn't help. Customer service was of no help. They just keep saying how sorry they are. Turning the phones on and off is not the solution either. They tried that one on us too. Enough.

Purchased 3/19 2011 AT&T f160, because of the bluetooth capabilities, but it as well as all the other functions do not work. Have disconnected bluetooth, and still cannot have a descent conversation without it going mute and not able to hear anyone. And the most disturbing thing is, this is a replacement phone that they sent me and it's doing the same the original phone was doing. Have called on many occasions to try and have the problem resolved and have yet to this day had that happen. Will never again buy another phone from AT&T or any of their products. A very dissatisfied AT&T retiree.

We have been a customer of AT&T since 10/3/2001. I wanted to add another line for my friend who is 83 years old. On 12/26/2011, I went to the sales office on Hanes Mill Road, and he advised me that I could upgrade and add a line for her for $9.99, and give her and my husband 700 minutes each, not to share, and myself unlimited minutes and text with internet. I do not need internet, but the phone I got for $0.99 required internet for only $20 more per month. As it turns out, they have to share the 700 minutes, so I do not need this phone. I have a business to run, and thought, well okay, for only 20 some dollars more a month, I can do that.

Everything has changed now. I cannot go back to my original plan because it has expired, even though we have been customers since 2001. I will take this phone back, and I will not stay with them, and they will be reported to the Better Business Bureau, which I am a member of. Whatever happened to good customer service. You are told one thing, and they do not keep their word. It's just, "well I'm sorry the salesperson told you wrong". Maybe I will take them to "2 wants to know". I have had enough. I do not want to ever use them again.

AT&T cell phones are no good! I had a contract with you years ago and was not happy with it then so I thought I would try a straight talk phone that was an AT&T phone and needless to say, they are no good either. You have hidden charges on regular cell phones and plans service. It is not what you all crack it up to be at all! I have had much better luck with Verizon with contract than with straight talk phones plus I got service everywhere I went. I'm a single mother of 3 so I have to have service when I go somewhere. My family and I travel from Indiana to Tennessee every other weekend so they can see their father. Also it is the only way for them to be able to talk to him.

Your phones do not allow this for them. We drop calls all the time and your 411 really needs to be a person on the other end. My stepfather of 23 years is dying of liver cancer and my mom was trying to let me know what hospital he was rushed to but the phone would lose signal over and over again so I called 1411 to get the number of the hospital he is at. I tell the automated service the name of the hospital and it comes up with KFC chicken. Now where on God's green earth do you get KFC for community hospital? That was not the first time that has happened to me or my kids either. At least with Verizon, you get a person on the other end and you don't have to worry about a signal or dropping calls.

You all really need to better your service. My stepfather is dying and I have to wonder if I get a call if it will drop and I have to stop somewhere to use another phone of someone else's. I should be able to use mine. After all, that is what I pay for a phone for, so I can use it. If one of my kids got hurt and the phone would not hold a call, oh boy! Your service really is not a good one at all, not with a plan and not through straight talk either. About the only thing I would do is give it to my dogs for a chew toy. I mean after all, you can't use it half the time anyway. Thank you very much.

I have signed a 2-year contract with Centennial Wireless about July 2010. Hence, my contract should end about July 2012. However, AT&T (who has purchased Centennial Wireless) has sent me a letter that starting from February 2012, I will no longer have the service that I currently have. In the letter, they gave me two unfair options: one is to upgrade to an AT&T service (which is significantly more expensive than my current service with the same functionality); the other is to go and find another service provider (which I cannot find something as good as what I currently have). In other words, I would like to retain the service that I have signed with Centennial until the end of the contract (i.e. July 2012), but AT&T is forcing me to end it early (in February 2012). I am looking to get attorney's help on this issue.

Since my current service provides unlimited (free) calls to Canada/Mexico if the contract ends early (i.e. February 2012), I will have to pay at least $250 more in order to buy an equivalent service until the original termination date (i.e. July 2012).

Since obtaining Uverse 3/2011, every month argument over 5.00 late fee. I am online banking, sending money 10-14 days in advance of bill due date. My bank shows AT&T cashes the check within 2 days of bank sending it, yet I still get a fee assessed. I checked with online AT&T representative today about December bill late fee. My payment was sent 12/6/11, AT&T cashed it (per my bank) 12/8/11, but representative from AT&T says their is no record of payment on my account as of January 2,2012.

They have shutdown the data on my iPhone and have limited my usage on my grandfathered unlimited data plan. Then they try to strong arm me into a more expensive plan. The attorney general should be more concerned about this than the merger with Sprint.

Where do I start? This company should be out of business! Today, 12/30/11, my account was cancelled for nonpayment! But let me rewind. Since I have had this service, it's been nothing but trouble! Drop calls, no service, customer service has no clue! I work in a customer service field so I know! I can't use my cell in my home so I'm forced to have a landline! AT&T gave me a M cell tower for my home which doesn't help but kicks me off my homes wireless network each time I'm within range of my homes WiFi! I do not like calling customer service because again I work in that field and I hate to have to complain weekly plus each time I do call I'm on the phone for hours trying to get my issue resolved! Today, I've had enough! My account was suspended for non payment earlier this month! I knew it but I didn't complain.

I'm okay with the service being off if I didn't pay! Fine! Well, as I was one month behind, I decided to pay the bill in full. I logged into my AT&T account at 2am to check my balance which was $380 (yeah, I know a lot for only two lines on a family plan), but okay, so what? I'll pay it. I woke up to catch the store when it opens because I have work. Check my online account again before stopping in my bank. I went to AT&T, paid $380 cash and waited for my phone to b reactivated! Got to work to check my online account and what do you know, my account all of a sudden is now cancelled altogether in a matter of 5 hours.

I called to see what was going on and these creeps tell him I now have to pay a $300 deposit to restore service! This is after the fact that I just paid $380! To make things worse, I asked when was my service cancelled. The rep says today. I'm like I paid today! She says, "Well, it was after the account was cancelled." I tell her, "Well, not once have I been notified of a cancellation date!" The funny thing is she didn't know either! Now they're trying to make me pay another $300 deposit just to restart my service which also means another contract! You got to b kidding me! I'll give that $300 gladly to someone else. Never will I have AT&T service again in my life!

ATT chooses to begin throttling users on the unlimited data plan resulting in an unprecedented reduction to speeds similar to dial-up while still advertising their fastest 3G and 4G network to unwitting customers. If they can begin throttling users on unlimited plans out of nowhere, then they can begin altering all of their plans in any way for whatever reason.

Every time I try to access Google on my cell phone, I get an error message. When I called for support, the person merely told me to read the tutorial. I pay a fortune for this service and I even pay extra for the customer support plan. It seems that whenever I have a problem, they can't help me and I have to travel 50 miles to Torrance to resolve it. AT&T service sucks beyond belief.

I've been a loyal AT&T Wireless customer for years. My historic records show that I am not a big user of my services and only seldom use my one wireless phone. However, about half a year ago, someone ordered 2 phones on my wireless account and the phones got shipped to my house when I was out of the country. When I got home, I just looked at the boxes and wondered what they were, so I didn't open the boxes since I did not order these. I went out of my way to drop these phones off at the post office drop off writing return to sender.

On my next statement, I got charged for over $1k in phone charges including usage as well as these phones. I called and disputed. The case got pushed to fraud. Shortly after, AT&T called and said, "Well, because we did not receive the phones back, this is not fraud and you're liable for these charges." I clearly stated that I never authorized these phones to be shipped and was not even home to sign for these phones. Why am I liable? I got the runaround from agents. One agent said, "Oh, it looks like this was erroneously charged to your account." Then another agent said, "Your daughter authorized these phones." #1, I do not have a daughter. And #2, I don't have anyone listed in my account except me.

Super horrible. I spoke with a representative of AT&T and he told me he could lower my monthly bill by switching my plan to Uverse. I was going to pay $59.95 for my internet and phone plus a $26 activation fee and a $100 fee for the modem but I was going to get a $100 for a promotion AT&T was having so that I could use those $100 towards the modem charge. I had to make a one year contract with this Uverse service. I agreed because for once I was going to pay less than $80 which is what I would regularly pay for my internet service and phone service. Instead, I was charged over $200 and never receive those $100 promotion. They also had my address with a wrong city and zip code so by the time I called to ask about my bill, it was past due and I had a delinquent account. I feel like Uvese is a scam. I was tricked into a contract for a year. That's not fair!

We recently received a text message along with an email stating that one of the lines on our family plan with unlimited data (which we have been on for several years) would have it's data connection throttled if it continued to follow it's usage trend. It also stated that the said line was in the top 5% of data usage amongst it's customers.

After reviewing the data usage for the said line on AT&T's website, it was listed at 2079 MB with 20 of 31 days in the billing cycle already passed. This to me did not appear to be enough to classify the said line as being in the top 5% of all data users. I found it very difficult to believe that using roughly 2 GB of data would put you into that category. Naturally, I was inclined to call AT&T Wireless Customer Service to inquire as to the details of their throttling policy.

During the call, I was informed that the said line was in fact in the top 5% of user data consumption. When I expressed my disbelief that this was an accurate assessment of our usage, I was told by the representative that it was determined by individual markets (i.e. our line was in the top 5% of users in our city) as opposed to a national average amongst all AT&T customers.

The representative then went on to tell me just how slow the speeds would be throttled to if we continued the trend of data usage on that line. Specifically, the representative stated our connection would be "similar to dial-up speeds" which is absurd. After presenting this horrible fate, the representative tried to sell me on moving from our unlimited data plans to a tiered data plan as this would prevent us from ever being throttled.

She then went on to state that we are currently paying $30/month for unlimited data and that switching to the $25/month 2 GB plan plus $10 for each additional GB would be the best option for us. She also reiterated that this would prevent throttling and that it would only be an extra $5/month for 3GB of data which is sufficient for us based on past usage. At this point, I expressed my discontent with the business practices of AT&T and thanked the representative for her time as she clearly had nothing else to offer me other than the option to be stripped from my grandfathered unlimited data plan.

I felt that it was ethically wrong for AT&T to first "grandfather" it's long time customers with unlimited data plans only to passively coerce them out of those plans later on because they have surpassed the levels of usage of the new plans the company has to offer. This, to me, is bad business. In a nutshell, we are on a grandfathered unlimited plan. We were immediately threatened with negative consequences the moment we surpassed the amount of usage of AT&T Wireless' current tiered plan, only to be presented with the opportunity to pay more to prevent those consequences.

AT&T is a nightmare. I am in Canada (from the USA) and cannot retrieve a very important voice mail. After many hours and more than 10 customer service representatives, it was determined that the 2nd rep accidentally removed my voice mail capability. AT&T informed me that they do not have the technical know-how to reset my voice mail from Canada. I have to come back to the USA for them to rectify the issue.

I have a car that is being shipped that is possibly sitting in a customs clearing house in Calgary. I believe that there is a message on my voice mail stating a phone number and place where the car is. The problem is that this is Christmas, and the car carrier will not return my calls. The clearing house will charge me $100 a day for each day they have to keep my car!

I related this to AT&T. I tried being civil; I begged, pleaded, abused, and swore at them and threatened to sue. The robot customer service reps just said that there was nothing they could do and that I had to come back to the USA to reactivate my voice mail. They would ask me if there was anything else that they could assist me with and to have a nice day. You can imagine my four-letter word responses.

I have moved to Calgary and am on long-term assignment! I may not be back in the USA for many months. I planned on keeping my phone for a few months so, you guessed it, I could access my voice mail and get calls. I would then cancel my account as I got established in Canada.

My cell phone has suddenly stopped working. I just upgraded from my old iPhone to the new iPhone 4s. The phone was working great and now, the phone reads no service! I can't contact AT&T.

I think that they screwed my contract up for this phone and I have tried to contact by internet and there is no way to get somebody to help. Please help.

I recently upgraded to 4G and gave my son my 3G. I have had nothing but problems with this 4G. It deletes my contacts - wipes them often. It often talked when I didn't want it to and many more problems I will not mention. I purchased this cellphone in Columbia, MS and I went back to the store on several occasions to get help with the cellphone. The sales people didn't know how to figure out problems so I was told to go to the nearest Apple Store and I did. I drove 2 hrs to get to the Apple Store. Again, problems not solved because the workers I found to be not informative and as lost as I was on how to correct cellphone issues.

I moved back to Alaska and have had to go into AT&T store here with similar problems with this cellphone. Meanwhile, as before the workers in the store knew very little knowledge on how to correct cellphone issues and the particular guy whispered that AT&T customers were stupid when it comes to iPhone. He stated that's why he and his co workers bought the android cellphones because they are supposed to be great.

He then told me that the only difference between my I phone 3 & 4 was that the 4 was 4 times faster. I informed him that I have been a valuable and loyal customer for years. He actually told me that he really could care less. As my boyfriend and I stood there, we were astounded at what this young man was saying. I wanted to change to the android LTE due to dissatisfaction with the 4G. I previously owned two 3G cellphones. Are we as customers supposed to put up with this unsatisfactory customer service and lack of willing to please the customer ?

We have zero phone service in our new home. Apparently everyone with AT&T in our community has the same issue. According to the HOA, the dish is facing the wrong way yet AT&T have done nothing about it. I asked for a booster box but they told me to buy one for $199 as they cannot send a free one as our area is not on their list as a bad service area. They (Nicole) could not tell me what makes an area a bad area, making me believe she was keeping something from me. Very bad customer service and they will now probably lose 2 customers as Sprint offers great service in our area.

During this past May, I went down to AT&T store and got an Apple iPhone. But by early July, my iPhone was stolen from me so I went to file a police report and went down to AT&T store and notified them. The sale person saw the police report receipt and type out something at their computer. Then she took out a chip and placed it on my cell phone and said due to my contrast, I'll have to pay up until two years was up. I told her that, "How come no one asked me to get insurance for my iPhone when I first purchased it?" What can I do now? Please help me! Thanks!

I have been with AT&T for years. Before that, SBC. Before that, GTE. For the record, these are/were the names of AT&T starting in the mid-90's on the wireless end. I understand there was a survey conducted that showed smartphone users, (98%) to be exact, used less then 2GB per month. Also, this same survey listed 65% using less then 200MB per month. I don't think these results are accurate. First, what was the purpose of creating these devices if not to have access to the world via the phone? So if this survey was conducted when smartphones have only been out for the masses a few years and reflected that low of access, why would AT&T remove their Unlimited Data Plan period?

In my case, I fought to be grandfathered into the new system policy based on the fact I had records/bills reflecting the $30.00 charge for Unlimited Data Access. However, AT&T has their online system programmed to remove the Unlimited Data Plan when an upgraded is processed in their system. The customer only has a max of 2GB for a fee of $25.00 when the Unlimited Data Plan was $30.00. The customer will be charged $10 per GB after that. The customer is being told AT&T no longer offers an Unlimited Plan, when actually the codes can be placed in the system to offer the customer the Unlimited Plan. The system does states that if the customer wishes to remain on their current plan, it would be highlighted below. However, nothing is there to select. If the customer continues to process the order with the only 2GB plan option shown, they have selected a change in the plan and their features will be adjusted to the new rate.

Only at the time of activation of the new device can the customer request the old Unlimited Plan. If the customer is not aware of their rights in regard to this option at that time the new plan is officially locked in, there is something wrong with the survey and the pricing scale in my opinion. Only time will reflect the customer response to the added charges on their bills.

I had AT&T cellphone service for over 7 years when I moved to Nashville, and called them up, requesting their Mobile Broadband DSL High Speed device for my laptop. When it arrived, I called customer service, and attempted to install it, when it was discovered it contained no SIM card. I was advised to return the device, which I did. In the confusion of the move, I subsequently lost the US Post Office receipt confirming the return. Ever since then, AT&T has been charging me for online broadband services I never used. I tried talking to them numerous times over the phone, but to no avail. The last time I spoke to them, I told them I would pay what I owed for the cellphone service and that was all, but I was informed that my cellphone would be turned off anyway, because I wasn't paying in full.

AT&T now claims I owe them $734.08 (based on a letter from Southwest Credit System, client no. 33940204), and has turned me over to collections (AT&T creditor account no. 685968781). I called the agency to try to explain the situation, and told them I would be happy to pay the approximately $50 I owe AT&T for the 1 month of cellphone service I did not pay for, and they countered with $400. I do not owe AT&T any money, and I never once used the mobile broadband service. They should not be allowed to turn people in to collections, and potentially ruin their credit history with bogus claims, for services never rendered. I appreciate your consideration into this matter. I work for FEMA, and I am currently on a disaster in NY, and prior to that I was on a disaster in MS, which is why this particular piece of mail, dated November something (I ripped it up before deciding to report to you), is just getting to me now via USPS mail forwarding.

The service is bad for the money I'm paying. Sometimes I can't even send a text massage with the iPhone 4s. AT&T and iPhone 4s put them together is a trash, which I'm stuck for two years. They charge $350 for cancellation for the phone because they are not good. Please AT&T, give me a better service for my money. And Apple, stop making a 3G phone. I'm sure the other phone company is working on the 5G. I know you're thinking about the 4G.

AT&T sold me a telephone (HTC Inspire) with 2-year contract with data plan. Due to where I live, the data plan did not work and they refunded me the phone and sold me another phone (HTC Freestyle) with no data plan. The phones are the same minus the data plan. They told me I had 30 days to return the phone if I had problems with it. AT&T told me I did not need the internet nor a computer; and when I get a computer all I had to do is hook the phone to the computer and it would transfer the photos. At the time I did not even have a computer. I had problems with the phone the second day I had it. There were no instructions; it had a CDbut what good is that with no computer? The guys at the store told me to come in and they would help me.

The first week I had the phone, I was in there every day. They just kept telling me to try this, try that. After three weeks of owning the phone, I was done and they would not refund the money for the phone. The phone randomly calls people. You don't even need to push a button. I received two text messages for one text that was sent to me. AT&T has replaced the SIM card and factory reset it numerous times with no better performance. The store referred me to AT&T insurance/warranty issues and they keep doing the same thing. The other night while at the AT&T wireless store, the AT&T rep "Tor" watched my phone call people without hitting a button. The text notification sounds/vibrate doesn't work and even AT&T customer support put him on hold for over an hour.

Every time I call them it's two hours wasted. Problems include almost every call ends in a drop call; my wife's phone has five bars and mine has none when I am sitting next to her. Two minutes to hear the phone ring when you call someone and then it hangs up on them. The phone will put the person you're talking to on hold and call them again. On the business that has the press one for this, two for that option, but the time you pick the 3rd number it dials Dominos. It powers down, gives me a green, blue, red screen and locks up. Calls won't show up in my history.

Now that I have a computer and no data plan, there's no way to get pictures to the computer. Being in the military, pictures means a lot more to me to lose every time they do a factory reset. AT&T store referred me to the AT&T support's phone number; then AT&T support phone number would refer me back to the AT&T store. The perfect run-around. This has been going on now for over 4 months. I still have the same phone even though I have insurance and a one-year warranty. Even the guys at the store are lost on why they don't replace it. I spoke to HTC's customer support and they know these things are happening and the phones are not alike and both require the internet. The problems go on and on. Not only am I frustrated but my wife is too. I need my phone for the military requirements and I work in the medical field and need it for emergencies. I just read the reviews for the HTC Freestyle on Amazon.

Out of 128 reviews, 76 of them was one star and each one star had 1-15 reviews of people experiencing the exact same problems with their phone. When talking to HTC support they told me this Freestyle phone has a bad operating system. No matter how many times they reset the phone it will continue to do the same things. The HTC Freestyle is a poorly built phone and HTC support admits that. I get charged for two text messages when people send me one text. It calls people when I am not even near it. I cannot do anything with the phone and I am expected to paying for services I do not get with insurance and a warranty. These are just a few of the problems I have been having. Can you please help me? Please call me at **.

I got two phones from AT&T in December of 2010. Two weeks later, the phones started acting up and powering down on their own. I made like 20 calls to them but they just gave me the runaround every time. (You need a new phone and a new sim card to reset your phone). How do we stop companies from doing this to people? I lost days from work and have had lost too many calls due to the phone shutting off on it's own.

I have been an AT&T customer for 10 years. I was promised a rate plan with a $10 monthly discount from AT&T to be competitive with a current T-Mobile promotion. I ordered a new smartphone and selected the rate plan that was discussed. When I called to have the discount applied, they said they could not do it. I was on the phone with them for about 3 hours and 45 minutes and was transferred to at least 20 different people with no help or resolution. I attempted to cancel my service to switch to T-Mobile and the AT&T rep hung up on me. It is no wonder why they are at the back of the pack in customer satisfaction for the major carriers.

I got a cell phone 9 months ago. 3 months later, I had problems losing calls. I was told by Mag at the AT&T store in Marion, after he changed the SIM card and reprogrammed the phone, to bring it back for another phone if this happened again. Problem keeps happening and phone cuts off on it own. I was on the phone from AT&T shop in Marion with AT&T lady named Myra for over an hour, who refused to replace the phone and wanted to just send a battery that was not the problem. Warranty was running out. Store manager tried to request another phone and to talk to the manager on duty, but each time Myra would not let that happen.

I wave been with AT&T for over 10 years and have never been so disrespected like this lady was treating me. She was asking the same question over 5 times and not letting me or the store manager to talk with her manager. I have a land line, cell phone and internet and this lady has me thing about getting rid of all 3 and not getting fully connected with AT&T. I have brought all my products from AT&T and must rethink this. Send me new phone and do something about this woman.

My new Blackberry phone quit working; it has no power. I called AT&T and complained. They said that it needed upgrade software which we spend hours on phone trying to do that but it didn't help. They said that they will send another phone. I received new phone without battery, still no power, and went to battery store and asked them to check battery; they said that the battery is bad. Well, I need the phone so I purchased battery with my money and it works.

They send me back broken phone and, said that the phone has small crack. I mean small and can't warranty, but phone was working fine, I drop the phone second day when I got it. They sad that they will charge me $275. This is not right. Please help me to resolve.

I had to purchased new battery with my money and it wasn't cheap.

I am heartbroken and sad! I have had AT&T wireless for most of my adult life. I had always been happy with it all and have felt a tie to the company. My mother worked for AT&T for several years before she died, and they even named a cell phone tower in her honor.

So, here is my problem--actually, two! First of all, I went in last week to upgrade a line (I have 5 total, with 3 having been I-phones). Anyway, I find out that I was supposed to have been getting a discount for the past forever, due to my husband's employment. I have asked about it several times, and have always been told that they would get me signed up. This time I find out that it has never been done, and I have been wasting a lot of money. Discount is bigger than what the ATT employees even get. So, I call customer service and the lady tells me that she can reimburse me for 3 months of what I have overpaid, and that she thinks her boss can even go up to 12 months. I am so happy, right!

Fast-forward a week, I am out of town on a business trip and my car gets broken into. My I-PHONE 3gs got stolen. I have the Apple + plan, but of course that won't cover loss. So, I am stuck with an old "un" smart phone. Really! You can't do anything for me? So, I call and beg for mercy. The guy finally tells me that he can let me choose an Android, so I spent an hour on the phone trying to get it all straight, and at the last minute he tells me that the phone will be $250! I can buy a phone for $250! I need a free phone! It is Christmas, and I need a phone now, but do not have money on Christmas for myself.

OK, so I get home and there is a phone message from customer service about my refund. They are sorry, but the case was closed and there will be no refund. No explanation, just a casual "no".

This is all bad customer service. I am a valuable customer with prompt payments and an almost $300 per month phone bill. I am very sad that ATT can't see that. I know there is a way that they could help me out if they wanted to, or if they cared about me as a customer. I feel like ATT has just given me the big old middle finger!

First off, let me say that if I could have put 0 stars to rate AT&T, that's what I would rate them. They are scammers! I signed up for AT&T U-Verse internet service back in June. The sales rep that I spoke with, told me all lies. For instance, the sales rep told me that I would get the package for internet in the mail ,and just have to set it up myself (not true, a tech needs to come to your house), and he asked me for my debit card number, which I was skeptical about, but he told me it was only for verification purposes (not true, this is how they took money out of my account). But anyway, this is the real problem. I cancelled the service the next day, because I called, and the lady told me all different info than the rep told me the day before, so I was sketched out and cancelled.

They had sent me the internet package anyway, when I received it, it did not say that I had to bring it to the UPS store, so I left it by my mailbox for the mail person to take and wrote refuse on it. That stayed for a month, until I finally figured out I had to bring it to the UPS store (the mail person wrote a note saying that). Right when I was going to bring it that week, AT&T took $111.00 out of my account for not returning it. Understandable because I didn't return the product in time, but when I called, the lady told me as soon as I returned it, I would be getting the money back, 2 weeks later. Lies!

This was in July. I returned the package, and I still have the receipt from UPS. Finally August came, but still no refund. I called, and this is where the runaround starts. They told me that they were "processing the investigation", and that I should expect my refund soon. September came, still no refund. So I called again, and this time the guy tells me that the last person who put the investigation through, did not do it right, and that he needed my tracking number from UPS. I called right back and gave it to him, and he told me that the refund will take place in two billing cycles. I was mad, but dealt with it. So November came, two months later, still no refund. I called on the 23rd, talked to a lady named Michelle ** (manager at the Meriden office), and she told me, after looking through the records that she wasn't sure why I hadn't gotten my money back yet.

She told me that she would be calling me back on Mon the 28th of November (which if AT&T tells you that, they are lying). Of course Monday came with no call back, so I called them again the next day, and the lady said there was nothing she could do for me (this time I was talking to someone in the New Haven office), and I asked to speak to a manager. Keep in mind, before I spoke to the manager, I wanted to be transferred to the Meriden office, to Michelle ** again, since she knew the situation, and the rep I was talking to put me on hold, so that I could wait to speak with her.

After that, she just put me through to her own manager, who told me that, once again, the last person I spoke with (back in September), didn't do it right, so it would take two more billing cycles. At this point, I am furious. I told her that this was about my 10th time calling (which they have on their system), and asked why I have to pay for other people's mistakes ( which i don't think people kept "messing it up" before, they are just ignoring it), and all she kept saying was "sorry there's nothing I can do. You will just have to wait".

Please tell me this isn't sketchy and wrong! I am livid, and don't know where else to turn. I want my money back. Not only that, but I want justice from AT&T. It's only $111.00, but that's a lot of money for me, with a child to raise. I would love nothing more than to sue AT&T, not only for my money, but also because of the fact that I had to make all the calls, the effort, everything, because they can't do their jobs, and for "messing it up every time" but mostly, I want to sue them for slander. They are liars and crooks, and I want justice! I'm done trying this on my own, I want to pursue any legal action I can. Please help.

I ordered an iPhone on 11/30/2011. The phone was damaged in transit and never delivered to my home. I cannot get anyone to either return my money or deliver the phone. AT&T has not resolved the issue through their Wilkes Barre, Pennsylvania store as was promised. Now the store manager has not called back. I need my $212.00 back or the phone. Please help!

I upgraded my phone at the end of 2010, because AT&T was offering iPhone customers that upgraded to the iPhone 4 before the end of the year a continuation on their unlimited data contract. As a customer that streams Netflix, Pandora, Rdio, Sticher, iHeart Radio, and my Google Music account (I hardly even keep any music/videos on my actual phone anymore), I thought this was a great deal and jumped on it. As previously stated, I use data intensive programs and I started getting warnings that my account would be changed to a "tethering" account because of it. And it was automatically changed without my consent starting in November 2011.

I looked up this term. Per AT&T's website, "Tethering lets you use your smartphone as a wireless modem or mobile hotspot for your PC or Wi-Fi-capable device. With a qualified data plan that includes tethering, you get full access to the Internet and your email when you connect your device to your laptop via Bluetooth or USB cable." I argued with multiple customer service agents that this wasn't the use of the phone. Most didn't even seem to know what the term really meant as they said tethering was just excessive use of data, didn't even mention that it had to involve a computer connected to the phone. I would like to switch to Sprint, because they still offer unlimited data plans. But now I'm stuck with a $300 early termination fee that I feel I shouldn't be responsible for, since I'm not the one that chose to change the contract.

I had cell phone service through Alltel, then AT&T purchased them out. I had no problems with my cell service at my home, inside or outside, even after the transition. Then about 3 months ago, 2 of my cellphones no longer allow me to call out from my home, inside or outside. I have 3 phones, my wife's phone still can make calls. She has a basic Pantech model. My daughter and I both have smart phones, and neither of us can make calls.

I have emailed AT&T over 15 times regarding this matter, and each time i get a different answer, but no solution. They are still charging me for the full amount of service, which I am not getting. I went to the AT&T store in Dothan, AL, and tried to get help there,but no one could help me. The girl told me, between me and her, this is happening quite often with customers. Still, no help. I am quite tired of not having any service, or just minimum service, and I am talking minimum service. Maybe 1 call a night. I want my service back, the way it was, and I want credit for me not being able to use my phone when I am at my home.

I had an iPhone 3GS for a few years. I finally decided to upgrade to an HTC Titan (WP7). All I wanted to do was change the phone; I did not want to change my plan, because I liked it. My plan was changed anyway because the one I had was specific to the iPhone. When this happened, my text messaging plan ($5/200 messages) was removed. Since it was removed, and it is no longer an available option, I am forced to either not have text messaging or pay $20 for unlimited messages. I have never gone over 200 messages on my plan, if I even got close. Because of the ubiquity of text messaging these days, I am now forced to go from $0.025/message to $0.1 per message, a 400% increase per message. The company has refused to place my old text messaging plan back on my account.

Back in June or July, I had gone in to a local branch of Harrison and 22nd street in Tucson, AZ to have my cell number changed, because I had recently moved to Tucson and still had my California cell number. So, the in-store rep had changed my number and I paid my monthly service as usual. 3 months later, my cell service was disconnected. I called up and spoke with a phone rep who was baffled as well as I was, because my cell service was paid up current, yet it was disconnected. After a little investigating she had done, she found out I had another line with an outstanding balance that was charged off as a bad debt and sent to an outside collection agency, after 3 months of AT&T's internal collections trying to make contact. The rep informed me of the number they had collection calls going to and it was the old number I had. So, they had records that it wasn't an active number, yet they still tried calling it even when they are the ones who service my account.

The phone rep I was speaking with went through the billing and came to realize that the in-store rep who had changed my number actually closed my account and opened a new one so she could make commission. Since the account was closed 3 days into a new billing cycle, I was responsible for a month's worth of service on the old line. And I paid the new line's service for that month as well. So in the end, I was being double billed for the same month's worth of service unjustly. The phone reps and managers won't do anything to fix the issue other than to offer to process a payment for me to pay that month of service in question. Like really?! They agree I was double billed and still expect me to pay! Unless this issue is fixed, my current contract is up for renewal and I for the first time, after many years of being a good, vigilant customer of almost 10 years now, might just consider going with another cell company.

Two days ago, I submitted an application online for new AT&T wireless service. My contract with my current provider was over and even though I liked them, AT&T had a cheaper data plan. I had trouble getting the application processed on line, I kept getting error messages but it finally went through. Actually, it went through twice and I had two order. I called to correct this and with much difficulty, got one cancelled. The rep said one was cancelled because Equifax could not confirm I was who I said I was.

They gave me a number and I called, the woman took my info and said everything was clear. AT&T then told me to wait for the application to go through again. Today, I got an email saying my SSN did not coincide with information on my application. They told me to call Equifax again. I did. This time the Equifax person pulled up my credit file, said all my information was updated and correct and everything should go through. I called AT&T again. I was put on hold while an 'internal department' supposedly got in touch with Equifax.

I was told by AT&T there was still a conflict, to again call Equifax. What could I do? I called again. Equifax said everything was clear, then said that they had no record of AT&T contacting them about my file. I called AT&T again and was on the line for a total of close to an hour. The rep came back and said they were going to try to take it to a higher level.

In the end nothing happened. I tried to cool off and called another rep. Same thing. She said she would call the credit department. I waited awhile. They had the same answer. I asked for her supervisor. I was put on hold for at least thirty minutes. By this time, I was so mad that I had decided I didn't want the service. I told her I wanted her to write down everything she said and to document it. Then I told her we were canceling our home service and my husband was selling his AT&T stock. The thing is, the first day I encountered the problem, I got my free annual credit report from Equifax and it was perfect.

The original phone touch screen broke, and AT&T agreed to replace it. Once the replacement was issued, AT&T claimed the phone was tampered, and billed us $210.00. The original phone is an LG Neon with a touch screen. It stopped working on 11/16/2011, while my son was texting. Touch screen stopped working, but other functions of the phone worked, but due to the screen failure, it was unusable. I called AT&T to get a replacement, as our warranty indicated, since the phone was only several months old.

I got a replacement, and returned the defective phone to AT&T. re: RMA**. Now, AT&T claims that the liquid damage indicator was removed or tampered. No one tampered with this indicator, and the phone never had water damage. AT&T is trying to charge us $210.00 for the replacement phone. During discussions with AT&T agent MB600M, on 12/2/2011, they agreed to reduce this charge to $57.50, which is still unfair, and not in violation of the warranty. They stand firm that the liquid damage indicator was removed or tampered, which is simply untrue. I filed a complaint with BBB and AGO. I am awaiting resolution, and contemplating a class action lawsuit.

I have and unlimited plan with an iPhone. Three years ago I was asked from AT&T to have a data plan for the iPhone and I chose unlimited data plan for $30. Two weeks ago, I received a text message from AT&T saying that I am using a lot of data. Hello, it's unlimited? And they will reduce my speed and they did now. I'm very upset because I have a phone with low speed internet access and I'm paying for unlimited. Their plan became useless to me and I want to cancel the contract with them. I feel bad paying the termination fee. I feel like they are forcing me to take a limited plan or pay a termination fee.

We have been AT&T customers for over twenty years. We have land and mobile accounts.

In August of 2011, I started a new job on my son's high school campus in the library. My older son began college at NAU in Flagstaff, AZ. As it turns out, both NAU and the library are AT&T dead zones. I have no data or cell service at work and my son has no coverage in his dorm room and most of campus.

In late October, we finally called AT&T to discuss our options. Verizon has coverage on my campus and my son's. AT&T wanted $630 in early cancellation fees. We felt this was excessive given the circumstances surrounding two of the accounts.

The first customer service rep insisted there was no way around the fee amount. The second one suggested Mark the Spot to troubleshoot the issues. All four of us did mark the spot for about a month and yesterday I called to see what the next step was.

I spent over an hour on the phone with a rep, a tech, another rep and finally a manager named Scott **. I would have gone higher but Mr. Scott ** refused to provide the name of his supervisor and stated that he put in a request for me to be called by someone higher up.

In the end, the tech guy confirmed that there was nothing AT&T could do to provide better service to my son and me. Despite this, AT&T still refused to make any adjustment in the cancellation fee for those two accounts. I restated my long customer history, the lifestyle changes that led to the issue and my belief that I'd been paying for services I wasn't receiving since August.

Mr. Scott **held firm that most of our calls still went through; therefore, it wasn't their problem. He suggested my son purchase some type of Wi-Fi adapter for his laptop that would allow my son to use his phone up to 5,000 feet away from his laptop. I asked Mr. Scott ** if he would give up his own handheld device for such a setup and he never could give me a reasonable reply. He insisted that was a valid solution to my son's service issue and as for me, "We don't guarantee coverage in buildings."

While I await a call from AT&T, I am taking the following actions:

3. Emailing President Randall Stephenson.

I understand and am willing to pay a reasonable cancellation fee to leave AT&T. Their inability to support my loyalty is inexcusable and will cost them our business. I would have picked zero stars but that was not an option.

Since October, AT&T has managed to shut my internet down, stop my long distance service to my home and cost me over 40 personal hours trying to fix their error. They show I'm past due. I'm not. I should actually have a substantial credit. I can't everr talk to the individual I've asked for, Diana **. I can't get management to return calls. They refuse to fix their errors and reinstate my account in good standing.

I had my long distance service interrupted on Thanksgiving Day. I was unable to speak to any of my family in another state during the holidays. Since then, AT&T has done nothing to rectify the numerous problems they've created! I have been on the phone today for over 30 minutes and cannot even get someone on the line with the authority to fix this!

I changed from T-Mobile, and boy, what a mistake. ** battery, T-Mobile lasted twice as much, and if I'm on the phone, the battery dies without any warning, just click. The speaker is not much louder than not using it. Ring loudness is a joke. If I'm on one side of the room, you can't hear it (and my hearing is fine). The bill? 2 -3 times as much as T-Mobile, and I use the phone less now, because I'm retired. In other words, stay away from AT&T, they are bad news. Their menus are also not user-friendly, numerous missed phone calls, and numerous hang ups.

In April 2011, we purchased (through an AT&T contract) an AT&T mobile hotspot which provides our home with internet service. In October of 2011, the device stopped working. I took the device into our local AT&T representative who sold it to us, Jim ** 217-741-0405. He looked at the device and tried to troubleshoot it. He then called me and said that it looked like there was a battery issue & that AT&T needed to replace the device because it was still under warranty. I called AT&T and requested a new device. The Warranty Department walked me through several troubleshooting situations and because the issue could not be resolved, they said they would replace the battery. One week later, the new battery came and it did not work in our old device. I again, called AT&T and again they walked me through troubleshooting with the new battery. Because we could not get it resolved, they shipped out another device.

My first complaint is that for three weeks, the device did not work yet we were still charged for services. AT&T sent a letter and instructions on how to mail the broken device back to them. I followed the instructions and sent it to them within the time frame. On 11/26/2011, we received a letter in the mail from AT&T with the broken device. They are stating that the device's "Liquid Damage Indicator" was removed or tampered with. And the device was returned to us with no sticker. Jim **, our AT&T sales rep looked for water damage. The two warranty department representatives who walked me through the troubleshooting process had me look for the white sticker and in all three cases, the white sticker was intact. When I complained to the Warranty Department and told them that 3 times the sticker was there, the response was that you have to be a trained technician to know what to look for. They say they received the device with the sticker removed which indicates water damage but they have never offered to prove that the device has water damage, only that the sticker has been removed.

Now, we are being charged $162 for a new device which we do not deserve. We are being taken advantage of and AT&T is offering no assistance. They claim to take a picture of all devices when they open them however they did not ask me to take a picture of the device before I shipped it to them. Because our contract doesn't expire until April 2013, we are stuck. We gave the device to our representative who said it was the device and said nothing about it being my fault. Had we done something to break the device, then we would take 100% responsibility. But because AT&T is such a huge company and we have a contract there is nothing that we can do.

I tried to dispute the claim with AT&T and they say that the Warranty Department has the final say in a situation like this. It seems like they are trying to find a way out of the warranty agreement. I don't know what the answer is but I do know that I am not a liar and I know when I shipped the device the liquid sticker was intact.

I signed up with Cingular back in 2000 and now, I have a family plan with five phones. The AT&T system changed my primary number to a different number on my account which make me not eligible for an upgrade. I don't want to upgrade any other phone on my account since my parents are moving to LA where AT&T service sucks! I have been on the phone with business support for over 96 minutes, spoke to Jay with no help. Then, I asked for a manager or supervisor but Jay told me there isn't any! After extra 20 minutes on hold, a supervisor came on the line. Her name was Sharon and I don't believe she was a supervisor, and of course, she told me that the system changed the primary number and she's very sorry but she won't do anything for me! You can tell that those people are not in the USA! Why are we still supporting the call centers in India or China?

I have been with AT&T since it was called Bell South, Cingular, other words a long time. I have had cell phone with AT&T for years, even the first bag phone. When I moved from Atlanta to S.C. to my new home, I have never gotten service in my house. I only get 2 bars outside, and most of the time I get No Service in the house. They said they cannot do anything about it. So I am paying for a service that only works 50% of the time. They did say they could put some time of cell repeater in my house for a sum of $199.00. I told them no, because I am already paying for a service that I have not been getting in my house. I am trying to do away with my landlines but I can't because I do not have service in my house. Two of my friends in Atlanta had the same problem and AT&T put this cell repeater in their house free, because they were a new customer to AT&T. I guess if you have been a dedicated AT&T person they treat you like crap. As soon as my contract is up, I will switch to Verizon. Maybe they will treat me better.

AT&T is charging us $400.00 for a family plan with three phones. My daughter got her own phone and they wouldn't drop the service. They shut off all our phones 4 months ago, because we didn't pay the 400 dollars. Now, it's in collection for $1,000.00. Really, you can bill when no one even uses the phones? This company is such a rip off. High fees and numerous fictitious charges on your bill and they can charge you when they cut you off?

I've been with AT&T wireless for about 4 or 5 years mainly because I've had an iPhone. The service has always been bad with constant dropped/failed calls and a lot of breakup. Anyone who calls me cannot hear me and the phone service is useless. I've complained a lot. Nothing works.

I've had a cellular phone with AT&T for over a year, and the service is so poor, especially at my home, that I almost can't use the phone. 90% of the calls made from or received by this phone, are dropped. I have been to the local AT&T Wireless office three times to complain, and they have admitted every time, after reviewing my address, that they know there is a service problem in my area (I live in the city of Charleston in a largely populated, built up area).

During the first visit, the rep downloaded an application to "mark the spot", whenever I had a dropped call (I have logged over 50 dropped calls since September) The second rep told me to turn my iPhone off and on occasionally. That did not work. The third rep gave me a new SIM chip. The same day I had multiple dropped calls. I have asked AT&T to let me out of my contract, due alone to the extremely poor service, and they refuse to drop the early termination fee.

I feel that I am due a sizable rebate for the poor service that I have endured. I certainly do not feel that I should have to pay an early termination fee, when I am cancelling the contract due to AT&T's lack of service.

My wife and I love being able to get a hold of each other. She has been a AT&T customer for many years now and I have been a go phone user. She has had an I phone since they first came out and no matter how many she loses or get broken she has always paid whatever the cost to get it replaced. Well for Valentines day this year she set up another account for me through AT&T and got me the iPhone 3gs and I fell in love with what America has been crazy about. A while goes by and one of her coach purses gets stolen while we were out dancing and it had both our phones in it. Well to say the least her and I are reduced to using the most caveman phone I have ever seen. It kills her and it kills me to not be able to replace them. Money is tight.

But when I tried to get the insurance to cover them I was informed that she was not offered insurance and my phone or hers were not gonna be replaced. Seeing how they did not offer the insurance I feel that our phones should be replaced seeing how all of AT&T devices come with a one year warranty anyways. So our option is to leave AT&T and go to Verizon seeing how it would be cheaper to get a new plan and get the I phone with it through them than it would be to stay with the carrier that we have had for many years and just replace our phone. How sad but I guess it is a testament of what customer service is all cracked up to be these days.

When I plan to travel for about two months, I transferred my AT&T wireless account to a family member who was in the family plan in order to avoid interruption of payments. I paid the last balance shown on my bill before the transfer was made. I confirmed that there was a zero balance with the customer representative who assisted on the transfer. However, when I returned from my trip first week of April 2011, I found messages and received phone calls from a collection company which informed me that I owe AT&T $472.51.

I was almost sure that this was a scam since I know I didn't have any unpaid balance left, plus I did not receive any bill with that balance. Attempts made to get explanation from AT&T was so frustrating as I was transferred from one department to another - combined billing to wireless and others. I was given different answers including the account has a zero balance, while another customer representative tells a different balance and another $472.51. This balance is said to be from the previous (before the transfer was made) service. However, to date, I did not get any detailed bill that I can see where the $472.51 came from. A couple of times AT&T informed the collection company to stop calling me until they will be able to send me the bill and have it resolved. Through other several follow ups I made by going to AT&T stores where they can assist calling the billing department; I thought the case was resolved in August 2011.

The previous week, I requested to have the account back on my name as the other family member decided to join another phone company. AT&T customer service told me that I cannot have the account under my name before paying the $472.51. I went to the store and asked their assistance again. While I was in the store, attempt was made to call the Billing Department and resolve the case but no success. The sales consultant and manager told me that they will forward my case to superiors. It is over a week now, I did not hear a word. I send e-mail but no one replied.

I have been a customer to AT&T since Cingular merged with AT&T and I have been a good customer. I already know the process of contacting a customer representative is, at times, time-consuming. I never thought that it can go this bad. All my attempts to have the issue resolved over the phone gained me frustration after frustration as the customer representatives kept tossing me from department to another despite the annoying lengthy holds before a representative could answer.

I am ready to leave AT&T; however, I need this case to be resolved and save my credit from potential harm. A lot of time and energy was wasted and I got emotional disturbance. There might be potential harm on my credit which I still have to check.

We were charged 2 times for an iPhone 4S. My husband ordered the phone on the premiere site then cancelled the order because it was taking too long and going to our old address. Ten days later, we received the phone after they had reversed the upgrade and returned our money. When calling to get the phone activated they said it wasn't paid for so it couldn't be activated. My husband wanted to keep the phone so he asked them how could he keep it. They said he could take it to the local store and try to purchase it that way.

On 10/28/2011, he purchased it from the corporate store then on 11/04/2011, the premiere store charged me again. They told me they couldn't refund my money even though I had one phone with one serial number. They told me to dispute it with my bank. Today is 11/19/2011 and they still refuse to give me my money and when I enter my cell number on the premiere site my call automatically disconnects. I have spent over 20 hours dealing with this issue. My bank needs proof that the order was cancelled and it's notated in the system. But they refuse to provide me with that information to dispute it with the bank.

I was with Alltel to begin with. AT&T bought out Alltel and my transition to the new company was to be May, 2011. They sent me new phones that would be activated on my date, May 17th. After our phones were activated, we had 30 days to cancel our service with AT&T and not have to pay a termination fee. My last bill was for $10 which I didn't understand because I had returned my phones to the store and cancelled my account that same day, about a week after transition. I get a letter from a collection agency today stating that AT&T has sent me to collection for $255.00. They terminated my account for non payment of that $10, which I did pay. How can they terminate an account that was already terminated in May? I think that they are a very crooked company and will do whatever they can to get these fees from people. However, I am not paying it, as I had already cancelled my account 6 months ago.

We got AT&T U-Verse package on 05/05/2011 for a little longer than a month. I hardly could use the internet, and much less the email, so we needed their tech support. Somehow sometime later my husband calling again the tech support for help, ended agreeing to some sort of a contract with them for a year, but it was very unclear, confusing specially, because of language problems. He might have inquired about getting some contract to sign or other papers from them, but he didn't get any intelligible information.

We never received any contracts, or any other official papers from them, or from anybody else in this matter, about our deal with the tech support. Their service was very bad. Nothing was ever really solved, but we got a lot of frustration, headache and sickness, dealing with them over the phone for hours, being passed from one to another, and then put on hold forever, ending with us hanging up the phone, if they didn't do it before us!

We got out, officially of AT&T, and normally, and logically, their useless tech support included, on 06/13/2011. As a matter of fact, we stopped using their tech support even earlier than that date. We got our only, and final bill, paid it, sent back their equipment, and were very relieved being off from our nightmare, and back with Optimum. Again, nothing on that bill about having to pay the tech support disconnection fee of $70, or anything else about the tech support, to contact them separately, or whatever else we were supposed to do about them.

Unfortunately, my husband noticed a monthly bill of $15.15 from ATT Connectch. We started all over again,with the headache of dealing with the tech support about this, using logic, reason and basic common sense. Arguing that we're in fact, and in reality, disconnected from them, as part of AT&T, long time ago since 06/13/2011, had no use, needed or asked for any assistance from them, since even before 06/13/2011, and so, to stop billing the credit card, but they are repeating like robots, that if we want to disconnect from them, we have to pay $70 fee!

It is like getting a defective product, with no right to return it, and get at least some of money back. Meanwhile, we paid in credit card bills amounting to $60.60, only for the 4 months we're officially off AT&T, and their dubious tech support. We offered to pay the difference of $9.40, short of $70 by getting a real bill from them, this time! They don't want this correct, logically, fair arrangement. They want to continue ripping us off, taking the advantage of the confusion, and misunderstanding, generated by their unprofessional, elusive and dubious way of doing business.

We don't question the $70 fee, even though it was very questionable. We are honest, and correct, and ready to pay, whatever is fair to pay. It's totally dishonest, unfair and shameful of them, trying to get more money from us. Considering how dubious they have proven to be, they can keep charging the credit card for much longer, who knows, forever maybe? Please help us to stop this shameful abuse.

I'm a little uneasy complaining to you, since it looks like you have AT&T as a phone provider. Anyway, we did nothing wrong in this situation, and we have nothing to be afraid of. You ask in this form about name, addresses, etc. AT&T is everywhere, even in Guam, and names, we almost never talk to the same person.

I am moving due to my company being relocated to an out of coverage area for AT&T, and then out of the country. The phone I got from AT&T has never worked properly, 3 phones and a year later, with numerous calls to customer service and issues. I need the ETF to be waived. If anyone has a fax number where I can send my documents, which is the proof of my new address, and utility bill, please let me know. Thank you.

I upgraded to an HTC Freestyle in August to renew my contract. Since then I have had numerous issues with the phone. It receive multiple text messages (from the same person - the same text), the phone dies all the time, the battery life is very short, the phone dials random #'s from your contact list while your on the phone. I have called AT&T several times and my phone has been replaced 2x (I'm on my 3rd HTC Freestyle). I have gotten no satisfaction other than the warranty department telling me they will send me another HTC. I don't want another one. It will not work. I have been a loyal AT&T customer for 6 years and I have always paid my bill on time. After you "sign" a contract, that have you under the barrel and don't care anymore. It would cost me $300 to cancel my contract and start with someone new or hey have told me I could buy a new phone. New phone, with no upgraded options are well over $300. I should just cancel my service. I'm also writing to the FCC because of my dissatisfaction with AT&T.

This letter is to give notification that I am completely disgusted with my AT&T wireless phone connectivity. I am very satisfied with all the other services associated with my wireless account, except the connectivity to my mobile phones. There are five mobile numbers on my account. Two of these (** & **) are used primarily in the Peachtree City, Georgia area, and at home at the above address. The quality of service is very erratic. Seldom do I ever see 3G. More than half the time, there is no service at all in my home.

I use my mobile phone for work every day in the Peachtree City area, and have multiple dropped calls throughout the city on main roads. I am not one to complain but, the overall quality of service has gotten so bad over the past twelve months, that something has to be done. I had better service in my home four years ago, than I do today.

I have been a long time loyal customer with AT&T and always paid my bill on time. If the quality of service cannot be significantly improved in the immediate future, I must request that my contracts for all five of my wireless phones be terminated, so I can establish a new service plan with Verizon wireless. They have excellent 3G wireless coverage in my area. I barely get EDGE.

The town of Tyrone, less than six miles away, which is much less populated, has good AT&T 3G service. I see AT&T advertisements everyday about 3G, and fast internet access. You are not providing the quality of service you say you have, and therefore not fulfilling you contract obligation. Your response is requested.

I've been a customer of AT&T since 2007 and I can't get service in my home. First, I thought it was due to changing over to a smart phone but my husband does not have smart phone and is having the same issues. We can't call out until we are outside in the driveway and sometimes calls don't even come through. Now, I am stuck in a contract but inconvenienced by terrible phone service. What do I do? I have kids and in emergencies I need to use the phone. It is dangerous to be with out a phone at any time. My phone bill is around $160.00 a month and I only have 700 minutes family talk and one smart phone. I am very disappointed in AT&T. I am thinking about switching to Metro PCS, at least I get reception in my home.

I moved out of my place, so I requested my phone to be disconnected. They sent me the bill the end of the month, however I wanted to move earlier. I called the customer service and requested the stop of service. Since I didn't have my new address, I asked to receive the new bill online, which they refused, due to some technical problems. Thereafter I called them twice and emailed them once, asking for the bill to be sent to my new address and I provided it to them.

They never contacted me. Then my ex-land lady contacted me and said that she received a letter from collection agency that I have to pay $61, otherwise..... I don't have any record of my phone calls of course, but I do have a copy of my email that I sent them. This is not my first problem with billing in AT & T. They also double charged me one month for internet service. And I had to call them and correct it. They sent the bill late and online service for billing wasn't working!

I have been an AT&T customer for quite some time now. On the 6th of September I took an additional line for my wife and I ordered an iPhone online from AT&T website. I didn't know then that it was a beginning of the worst harassment for me for the next 2 months. I received my phone and had it for around 25 days when it was performing okay, although there were a couple of issues on the phone so I anyway decided to return it. This is within the 30-day period of returns which is accepted by AT&T.

On the 4th of October 2011, I asked the AT&T call center for the return and the agent sent me a return label to print. They told me the return was processed on the day when the return label was generated which was well within the 30-day period. I packed the iPhone as required and then shipped it back by delivering to the nearest USPS center. This is what was expected. I also got a receipt of the delivery just in case AT&T disputes later or they lose the phone.

The return trip for the phone took 3 weeks. During this period, we had multiple conversations with the AT&T call center folks and the only answer they could give was that they had no clue where the phone was. They gave us a tracking number and link to a site to track it but most of their folks themselves didn't know where the link was. After talking to AT&T for more than 15 to 20 hours, some of these calls went on for 2 hours with zero information from any of the call center folks. I will try to pull the records of these phone calls and paste it here.

On the 21st of October, the tracking site showed the phone had reached the AT&T warehouse. We wanted to order another phone so we asked if the eligibility for an upgrade was updated. After another 6 hours of talking for 3 to 4 days, AT&T still couldn't figure out if they received the phone. Finally around the 28th, they accepted that the phone was in the AT&T warehouse. More than 20 days, I could have walked from Phoenix to the Texas warehouse in that time. Anyways after that, the next battle to update upgrade eligibility began and went on for the next 10 days.

We talked to AT&T again for at least 30 hours to no avail. Most of the guys simply lied saying they haven't received my phone back. Then after giving them the return details, they said they can see the phone but cannot upgrade eligibility because their system doesn't allow that. The Ops guy first lied that at the Apple store, they can see the comments they have entered in their system around the eligibility.

We visited the Apple store and as expected they didn't see any comments. Then I called AT&T again and after 4 hours of discussion with numerous reps, they asked me to ask the Apple store guys to call the Call center to get details on the upgrade. We went to an Apple store and, as usual, we had one of the best experiences. Though it was not their direct problem, they called up AT&T. AT&T made them go to 3 different numbers for more than 90 minutes and finally they just said they will check on their end and get back to us.

Next day, surprisingly, I received a call from AT&T saying they cannot upgrade eligibility and I can only order the phone through AT&T and it would take around a month to get it. So I am hanging here without a phone for 1 month and they want me to wait for one more month. All this time I am paying for that connection.

I finally gave up and went to Verizon. I asked AT&T to give me my money back and the final nail in the coffin, they said, "You have not returned the phone in time". I asked them to recheck their records, and then after arguing for 2 hours, they agreed and said, "Then one more big lie". They said they have already given the money bank on the 28th. I called up AMEX and they said AT&T has not returned any money.

I would consider that not only the service is the worst, they also have lied and cheated without any stops. They are rude and they have no clue what is happening. They have one of the worst systems with no connection to inventory, customer data, nothing. I would ask for AT&T to look into this case and take actions against those responsible. I would, in parallel, explore options for complaints in a consumer courts.

This nightmare started about 10 days ago. My family and I decided to switch from Verizon to AT&T and add a fourth line for my son for his birthday. We went to Best Buy and selected our phones (2x Atris 2, 2x Flight 2). The sales rep entered the details of our contract and submitted it for a credit check. It came back with only 3 lines approved. At that point, I spoke with an AT&T service rep who told me that for some unknown reason, I had been rejected for a fourth line. He couldn't tell me why and referred me to Equifax. I spoke with an Equifax agent, who told me what I already knew: my credit looks great, 800+ score.

At this point, I made a mistake. I purchased the three phones and the plan foolishly assuming that this "credit" mistake could easily be cleared up after making a few calls. I've now spent over 10 hours on the phone talking to various AT&T employees: service reps, managers, and even sales staff. I've also made a trip to the local corporate AT&T phone store. I've been told all sorts of stories about why I can't get a fourth line from, "You have a credit issue," to "the system automatically flagged you as restricted to three lines," to "the Best Buy sales rep made an error went he entered the sale." No one seems to really know why this issue has come up and no one seems to have the authority to review/correct this issue, not even any of the managers with which I've spoke.

One person did escalate this issue to the ICU, a division that supposed to have the authority to review and correct such problems but the ICU has no contact number (so I cannot confirm the status) and the ICU has not contacted me since the issue was reported over five days ago. I'm really dumb-founded at AT&T customer service. I have no idea why I can't get an additional line that costs a mere $9.99 more a month. This is unreal. Worse yet, I can't find anyone who has the authority to resolve this issue. It is very, very frustrating. Perhaps I should have stuck with Verizon. Can anyone out there help?

I have been a customer of AT&T since October of 2006, and have lived in Dalton, MA ever since. I pay a bill from anywhere around $120.00 to $150.00 a month. The service is real bad, experiencing dropped calls all the time, when I am home. I just got off the phone with a tech who troubleshoot the phone. He told me to place a call to someone, and the call dropped, while she was on another phone, so she transferred me to tech support, and I was told there was nothing that they could do. I'm in a no-service-area of Dalton, but I could buy a micro tower for $200.00.

Really? Aren't they supposed to provide service to their customers? And i was told that, if I cancel early, I will have to pay $285.00 for early termination. I was also told they don't have to guarantee service. They admitted I don't have service in my area, and I have to pay them for service they are not providing. I am a manager of a beauty salon, and I provide service to my clients, and I could not imagine telling one of my clients, sorry i did not give you what you asked for, but pay me anyway. Something should be done about this they should not be allowed to charge fees, if the service is not being provided.

I was at the AT&T store in Snellville,GA, when the store manager turned and walked out of the store, and refused to talk to me. He just turned and walked out of the store. I had been given a temporary phone the previous day by an employee, and the phone needed to be charged. The manager was rude. I have left AT&T, and I am now a Verizon customer.

AT&T charged me $100.00 just to upgrade my speed of U-Verse service without getting a new modem. AT&T should be more specific of their fee to customers.

I got no cell service. AT&T cell service has been down for over two weeks and they won't refund my money for a go phone I can't use. AT&T to this date, 11/4/11, is still selling phone cards that can't be used. This company should be closed.

I requested service on Nov 1, tech showed up but had problems getting a line. Nov 3th fixes problem. Nov 4, AT&T cuts my line saying there is a problem with the cable (my line was working fine). They cut out my service and said I cannot get service until Nov 10 because of an order, they could not confirm who gave the order. I will never again do business with AT&T. I am a senior with a heart problem who relies on her phone. AT&T is totally incompetent. Not worth dealing with. Go elsewhere. Anyone else is better.

On October 26th, I ordered a Go Phone package with a $25 prepaid phone card that should have come with the phone. Upon receiving the phone on October 28th, I attempted to activate it but had no success. Through searching the AT&T website, I discovered I needed to add minutes to the account in order to activate it so I added $15 worth of minutes. When I tried to dial an 800 number I could not get through, so I contacted a customer service person (again) and she told me I had to have at least $25 worth of minutes on the phone in order to have full capabilities. The problem is, the minutes aren't available in anything other than $15 increments so I had to add a total of $30 worth of minutes in order to completely activate the phone.

On Monday October 31st, I received the $25 prepaid phone card. Three days later than it should have been received. As this account used a phone number that was ported over from Verizon, I would have been without a phone for those three days if I had not added the aforementioned additional minutes to the account. That of course was unacceptable. So I feel that I was forced to spend the additional dollars in order to be able to use the phone. One of your customer service representatives advised me that the phone cards are not sent with the phone. If this is true, then AT&T is running a scam.

After multiple attempts to reach someone to help with my situation, I finally had someone say they would reimburse the $30 (plus tax) that I had to spend in order to activate the phone. I did receive credit to my checking account for the $30 (plus tax) today, November 3rd.

Today, November 3rd, I cancelled my account. The only remaining item that needs to be addressed is that I wish to be reimbursed for the $25 prepaid phone card as I will not be using it and as it came several days late. Through multiple attempts at contacting someone that could help me resolve this issue, I have been hung up on, told various version of AT&Ts policy and have otherwise been treated in a way no new customer should be treated.

I have never been more dissatisfied with a company in my life and have no intention of doing business with AT&T in the future. I don't begin to think that anyone in AT&T cares at all about this situation, but feel that I have to at least make one more attempt to let someone at AT&T show that actually do care about their customers.

The only acceptable solution to this situation is to be reimbursed for the $25 pre-paid phone card. If I am not reimbursed for this phone card, I will have spent $2 per minute for the very limited phone calls I made on that account over the past week. $2 per minute. Does that seem fair to you?

Since I moved into a rental house 2 weeks ago, I have had no service from my residence. I live in a populated neighborhood and am surrounded by AT&T towers. I went to the Murfreesboro store on Friday and the card was replaced, but still no service. I called the tech help line on Monday and the service got worse after I was 'assisted.' On Tuesday, I talked again, this time with 4 or 5 (technical reps and their supervisor) and was on hold during this period for over 1 hour. Still no service. I want to cancel my contract (since I can only call when I leave home) but do not feel it's fair that I pay a penalty since they have breached our contract by not resolving my problem and allowing me to use my phone from my house. In addition, their habit of putting the caller on hold when they don't have an answer is infuriating. AT&T doesn't give a damn about customer service though their mantra, "we appreciate your service and patience" is repeated ad nauseam.

I have been with AT&T for more than 3 years and recently, I moved to a new house. I asked to change the address from the old one to the new one, but what really happened was they closed the account and opened a new one. I asked for someone to come and help connecting the internet, but no one showed up for the time they told me. I stayed for two weeks with no internet. I called to get help on the phone, which they charged me for but didn't work. So I asked to send someone out but I am not paying for that since it was not my fault from the beginning, but still I got charged for it. I tried to call customer service, they hang up on me twice and one of them, when I told her that the phone is cutting and I can't hear what she was saying, she replied saying "Oh my God". I told her that's not the way you treat customer.

I tried to get hold of a supervisor but of course, no one answered. They put me on hold for a long time with no answer. I called yesterday to talk to a supervisor, they told me that he/she will call me back and never did. When I received my bill, I saw that they charged me as a new customer who has to pay for new service. I am not satisfied with the service and I think I will change to another company if I don't get my issue resolved. I appreciate if you contact me back regarding my issue.

In early September, my Blackberry stopped working. I called AT&T, they asked me questions about water damage and determined that they would send me a new phone and I should send the old one back. The old phone came back to me and they decided that the damage was not covered under my contract and that they will be charging me $500 for the replacement phone. I have not used it and wanted to return it. They will not allow this. Why am I being forced to purchase this phone? I would buy a much less expensive phone. What am I supposed to do now? Shouldn't I be allowed to purchase a phone I can afford? I have called about this matter three times. They always tell me that someone will contact me in the next couple of days. They never called.

I am getting spoofing texts. My phone number is being used by someone else and texting people I do not know. They are texting to see who I am, very uncomfortable. I would like to be to be able to find out what is going on, to put a stop to it

I upgraded to get a new phone. The phone keeps shutting down and going to applications by itself. I have gone through three phones in a month and one week. AT&T keeps sending the same phone. They will not send another kind of phone but expect me to be inconvenienced by this for the duration of a two-year contract.

I have AT&T, live next to the museum of natural history and yet.......yet, I cannot get a single bar of AT&T service in my very own apartment.

We all know AT&T stinks for cell coverage in NYC, but one would think being located virtually next to one of the largest NYC tourist attractions, I might have a little bit of coverage. Nope. On a good day, you can find my husband and I waving our hands/phones in the air in 1 of 2 very precise spots within our apartment that once in a while, will actually transmit a text message.

I don't understand how AT&T is getting away with this! I'm certainly far from a legal expert but isn't a contract a binding agreement that both parties hold their end of the bargain? How is it that I am unable to terminate my contract when the other end is not fulfilling their end of the agreement? To make matters worse, I pay a substantial amount of money to have this "phone service" each month yet I have to take private and/or professional calls in public on city streets and parks because I can't make a call in my own home? I once had to take a job interview via phone in a Starbucks and was mortified when the baby next to me began screaming. I ducked into the restroom. The day my contract expires I am chucking my iphone into the center of the street to watch MAC trucks smash over it all day long.

I'm told it will cost over $200 to end my contract with AT&T, despite the fact that I can't make or receive a single phone call outside of a public place. Unreal.

I have a new Atrix phone that I purchased in April. Since then, I have had 5 replacement phones because each one had been defective in some way or another. After receiving my 5th replacement phone on 10/21/11, I find that it is also non-functional. The wireless does not work and if it gets hot, it reboots. AT&T keeps sending me refurbished phones but it appears that they do not test the devices before sending them out. I am tired of this used, non-functional junk. I have not had a working smart phone in over a month, and I am still charged my monthly fee.

When I took my plan at an AT&T store, they had $5 per month insurance plan for lost, stolen or broken phone. I specifically asked if there was any deductible and was told none. Last month, my Blackberry was stolen so I went to my AT&T store and was told that it would cost $125 deductible to replace my phone. They told me I was misinformed. I went to a Verizon store and my identical plan would cost $30 less per month. I went back to AT&T and they said too bad. I called and spoke to a Shannon in Salt Lake City, AT&T customer relations and she apologized and not only would she replace my phone for free but would also send me an upgraded one. I got the new phone but when I got my new Sept bill, I was charged $125! I called AT&T, spoke to a supervisor Gary ** and was told he could and would do nothing since it was an insurance charge. I said that AT&T could issue me a credit on service charges and I would pay the insurance company directly. He claimed he couldn't do it, which is nonsense. I told him I would switch to Verizon after over 13 years, including several numbers for my company. He said "do what you have to". Unfortunately, I had to pay my bill.

Not to play a hard luck story, but 7 years ago I was diagnosed with advanced stage 3 Esophageal Cancer and given maybe 3 months to live. Fortunately, I got into an experimental program and with extensive surgery and meds, I'm as healthy as a horse. A true miracle. But, I was out of work for over 3 years regaining my health and strength. My credit went down the drain. I have finally rebuilt my credit and can't afford to not pay a bill. I was lied to and I'm being cheated out of $125 which I had no choice, but to pay. Help! I thought a service company tries to protect and help their customers, not do this to them. I would like to get a credit from AT&T. The $125 is part of my AT&T bill and not separate from the insurance company. If I don't pay it, it will show a pass due on my credit report. I'm left with no other choice. Can your organization resolve this? I really can't afford to pay it. I'm living on Social security and I'm aggressively looking and applying for jobs. My age is not a positive in this tough market. My vast experience coincidentally doesn't help, no matter how young and healthy I look.

I have never in my life observed such poor service by AT&T operators. Starting on 10/15 with poor service and ending with poor service on 10/21/11. I had placed an order for new phone. The credit card was credited with the order, the company did not collect and the phone never arrived. I called on 10/21 and was given the run around from 8:45 to10:25pm.

Operator Mike ** and finally resolved with operator Jose **. Asked operator ** for a supervisor four times and never got one. I need an address to mail the complaint. Service was the worst I have ever experienced in my life.

They had the wrong email address. I never collected the cost of the phone. They kept us on phone for so long it was unbelievable. I never got a supervisor. The gentleman finally admitted he was from outside the US and really could not help us. At one point, we had two phones going at the same time to get the issue resolved, maybe. Time will tell if a phone ever arrives. They had the wrong shipping address after we said it slowly on 10/16/11 and again on 10/21/11 at least two times.

I am currently using AT&T services and have been for years. I'm having abnormal amount of drop calls. It has been going on for four months. I have called so many times, spoke to technicians and supervisors, changed phones SIM cards, and all protocols, but still no changes happened. This problem happens only when I am at home. When I am away, I do not have drop calls. Other people in the area are having the same problem.

I recently switched from my unlimited data plan to the 2g plan. I did this because they quoted me the price of my unlimited plan without discount and the 2g plan with discount. So at that time, it appeared to make a material difference in my monthly bill. In reality, there was only a $5 difference. Twice in the 6 months since I have switched, I have had problems with the crazy data usage. This time, I used 80% of my data plan 2 days after the billing cycle started. I have not changed the way I use the phone and I normally have low data usage.

I have called AT&T twice. I have emailed them 4 times. I got nothing but form letters back from them and no actual help. One of the emails actually said, "I see that you called last week and your problem was resolved". Their customer service has been absolutely ridiculous. This is on top of the fact that I get no service at my home. Two years ago, I lived two blocks from my current residence and I had service. Once my contract is up, I will be canceling my service with AT&T.

I wanted to exchange our second defective Blackberry cell phone for a different brand. This was the second defective Blackberry in less than two months. AT&T refused having us return the phone for anything other than a third reconditioned Blackberry. Victor said this was because it was outside the 30-day return period. I explained it was the second phone that had again failed, and we had had it for three weeks, not 30 days. I was told that the thirty days began with the purchase of the first defective phone six weeks ago. I was told there was no other recourse for me.

This is a ridiculous policy. AT&T sold me two defective phones and wants to keep giving me the same refurbished brand for the remainder of my two-year contract, or charge me $590 to cancel my plan.

AT&T will not activate my iPhone, which was purchased from a third party, so I am not under any 2-year contract without purchasing a data plan. I have no interest in surfing the web on a 3.5" screen or getting emails on my phone. Voice and text is all I need, yet AT&T is forcing me to buy a service that I don't need or want. It's time to find another carrier. At least, the T-Mobile merger is dead and freedom of choice is still an option for now.

I've been with AT&T for the last 3 years. Me and my wife (we have a family plan) upgraded to the iPhone 4 about 6 months ago and signed up with the 2 year contract. Due to a change in job, we have relocated to Europe and I wanted to cancel my AT&T service. However, AT&T requires me to pay an Early Termination Fee. This is fair, since I did sign up for it.

However, they will not unlock the phones even after the ETF is paid. If I follow the logic for the ETF, it is used for AT&T to recoup the cost of subsidizing a phone. However, once that loss is made up with the ETF, the phones ought to be unlocked. This practice of not unlocking iPhones (other phone brands are unlocked by AT&T on demand) even after restitution is made, is patently unfair.

If this interface would let me select less than one star for AT&T, I would because they are certainly deserving of the rating. After trying to upgrade my phone online, I was informed that my order would be shipped to the billing address on file. Unfortunately, due to travel, no one would be at that address to receive the phone so I called AT&T and (after waiting for over an hour on hold) I was assured that the phone would be sent to a new address that I had provided. However, upon receiving my shipment confirmation email, I saw that they had the original incorrect address.

I tried to call AT&T (as the carrier, UPS, would only allow changes of address from the original sender and not the intended recipient) but I was put on hold for over 3 hours. During this time, I was transferred to numerous departments, had my call dropped (even though I had not moved throughout the whole ordeal) and was snubbed by the customer service agent at the end of the line who informed me that there was "nothing he could do", and that I would have to incur any and all fees charged by UPS to ship to my alternate address (even though the package was still in transit and could've easily been rerouted).

When asked to be transferred to another department where I could lodge a complaint, I was sent back into the mainstream AT&T phone menu and of course, was put on hold again. Awful customer service through and through. Needless to say, I will be switching to Verizon in the very near future and recommend that if you haven't done so already, you do too.

I was hounded by the AT&T representative to switch over to U-Verse. The biggest mistake I ever made was switching to bundle service U-Verse. They messed up my bill, they never installed the boxes correctly but kept trying to charge me. They disconnected my phone lines while I was out of town and wanted to charge me for line services. Their phone service doesn't work in most places I travel. They are the worst company I have ever dealt with and I would love to get rid of them altogether! I added insurance on my cell phones and home line service and it never showed up on bill or when I needed it, but they note in their files that I added it!

I called AT&T customer service Friday morning (7 am PST, 10/7/11) and they took my pre-order for 2 iPhones 4S. They took my debit card and ran it through and got a confirmation on the transaction. They told me everything went through and my phones will be shipped on 10/14/11. A couple of hours later, I got an email to agree to the terms and conditions for both lines, which I did immediately. That night I received an email showing me my Order No. ** and Shipping Order No. ** for both lines for 2 iPhones 4S.

Monday, 10/10/11, they called me to tell me the order was canceled. I asked why and they said it should have been on a credit card! No one said anything during all the phone conversations, emails, terms, and confirmations. I asked if they could switch from my debit card (which the money was already taken out for by the Friday transaction with AT&T) and they told they would have to write a new order. And now I would have to wait another month since the phones are back ordered now.

I am very confused about how a business as big as them in the market and dollars wise could not have had a debit transaction happen, or even take of me the customer and switch it to a credit card number. They just canceled my order. It is like someone else was after my phones? No one seemed to care no matter how high I went in management either, ending with Tina **. I am very disappointed at how such a huge corporation have handled such a simple transaction and how they could take my money and then just cancel my order.

After four people from AT&T came out at different times to my property to hook up the U-verse, not one did anything, so I canceled them. I had taken the time off work. Every time I called AT&T, no one could find my account. After canceling AT&T, AT&T came on to my property to install the underground cable, which busted one of my pipes. When I called AT&T, no one knew who came out to install it. AT&T next had me file a claim. After waiting for a week for some kind of response, as to when AT&T was going to fix my pipe, I called them and they couldn't find my account. I fixed my pipe on my own. Then one day when I was outside doing yard work, AT&T showed up to fix my pipe. I was so upset of them never calling me to let me know they were going to come onto my property and do work. I will never in my life refer anyone to AT&T.

I entered the store 4:00 pm today to find out the outcome of a case opened 9/20/2011. I was promised resolution within 5 days. There are problems with the combined billing of cell/u-verse/internet. I turned off cell phones on 5/23 and 6/22 and paid an early termination fee. I have since been charged for both phones in the July bill. The person I spoke with got on the phone and gave no resolution.

Because of the bill errors they have over $300 as past due even though I have paid all the charges I believe I owe. I have received phone calls and letters about the past due amount that I do not owe! After the 9/20 phone call with Ritchie I assumed the matter was going to be cleared up. Apparently the cell service and the u-verse combined billing are separate entities that don't talk!

AT&T allowed my sister to set up an account several states away using my name without my knowledge. When I found out about the account, I had it shut off and my personal information was password protected. They have filed a collection against me for the fraudulent account, telling me to sue my sister or pay for it.

My nephew ran up an AT&T bill on my account. He ordered cell phones, computers, sim cards, and added 14 lines all by using the online service and used my name, SS no., and had it delivered to his house all without my knowledge. He also ran up a bill of over $3,000.00 for a 4-year period before they disconnected his service. They never notified me and I only found out by a collection agency calling me wanting the money. Because of this, it has now been reported to the credit bureau and has been running down my very good credit score. I also have a cell phone and home phone service and internet with them and receive my monthly bill for this service, but they never mentioned this billing problem and failure to pay. I complained about the lack of communication to me on this matter and they responded with, "That is not our policy as he was trying to pay his bill". I have filed a police report on my nephew for internet fraud and waiting to see what is going to happen.

What is wrong with these people? I have had the same wireless account with AT&T for over 20 years. When they created my account, they put "1111" as the Social Security number. They cannot add any more phones because there are no fields that will allow their computer to access the additional phones area. They can cancel my account and move the two lines to another account number however, when they try this, their system runs a credit check and requires a $1000 ($500 per phone) deposit due to the SS# being bogus. They are unable add my SS# or change it for my account.

The worst I have ever encountered. I detest AT&T after this experience. I have never had service one moment. I struggled with techs and bills and equipment to return. And all I have gotten are lies, half-truths and rotten service.

I refuse to pay one cent for service I have never received and equipment I have requested a return label for, half dozen times. AT&T should call me and I will give them a chance one last time to resolve this mess.

I moved from Hawaii to Rural Missouri. We went from great service to no service. I complained three times, but only got the response "you are suppose to have service" and you have to pay $300 to change carriers and cancel your contract. Needless to say, I didn't receive an emergency call about my father in the hospital who died the next day. I will never do business with AT&T ever and will highly not recommend them to everyone. I hate them with a passion.

I have contacted AT&T several times over the last few months. Every month, I get a bill saying that I went over my data plan. The thing is, I do not use data plan at all. My plan went over this month on the 22, I purposely did not use my phone for anything, and even shut it off. Last night before I went to bed, it registered and used 1.3 MB of my data, which I did not. I called them to no avail. I shut my phone off again and just turned it on this morning, but now it says I used 1.7 MB of the plan. I think AT&T is charging people for usage that is not really being used. Someone needs to investigate this. How many millions are they making for false charges?

On August 16th 2011, I got a cellphone from AT&T and on September 10th, I found the touchscreen was not working properly. So I went to an AT&T store to try to get it exchanged because it was still within 30 days. The first store that I went to, on 371 Washington St, Boston, MA 02108, have told me that I need the package to do an exchange which turned out to be not true. My fianc sent me the package through next day air FedEx which cost us $50.

Then on September 13th, I went to AT&T store located at 1329 Beacon St, Brookline MA, but the store manager Ken ** and assistant store manager Jessica ** told me that they didn't have my model in stock, which was not true. As I went to another AT&T store later that day, the sales representative showed me their stock in Beacon St store where they have tons of the same model. The store manager and assistant manager Ken and Jessica, respectively, don't have any honesty.

Today on September 14th, I went back to Beacon St store and asked about how they would like to fix this problem. They didn't try to exchange my phone, knowing they have the same model in stock, but argued with me.

In the whole process, they were very impolite, rude and showed no respect to people. I believe this is not acceptable within an excellent company as AT&T. I have been a loyal customer with AT&T for five years, but the experience I had in the last two days have totally changed my impression of this company. The store manager and assistant manager are especially not acceptable because they not only didn't help customers to solve their problems but also lied to them. And even when the customer found out that there's no physical obstacles to exchange the phone, they still didn't make an effort to correct their fault. This is not only a customer service issue but also about the whole honesty and credibility of the sales team.

I hope AT&T can give a reasonable solve for the problem I came across and I also hope that similar things will never happen to other customers.

On 4/26/2011, I ordered a refurbished 16GB Apple iPad. My iPad arrived quickly on 4/29. The iPad was improperly packaged with an iPhone charger that did not charge my iPad. I contacted AT&T that evening and was informed that my only option was to be charged for another iPad to be shipped to my house. I could then return the 2nd iPad I received on 5/1 for a refund. I specifically asked if I could be shipped with only a new charger and was told no.

I subsequently was billed for another iPad which was shipped to my door. I promptly exchanged chargers and returned the replacement iPad with the pre-printed return label. As instructed by the representative, I left the package at my local post office and retained the tracking number. The returned iPad was never received by AT&T. I first contacted AT&T about the issue on 6/30 via email, speaking with Marianne **. I was given a resolution date of 7/5, which passed without a response.

I contacted AT&T on 7/7 and was told that I would receive a follow-up phone call. A voicemail was left with no callback number on 7/11. I contacted AT&T by phone on 7/11 and spoke to Robert **. He asked me to fax a copy of the shipment label and stated that he would follow-up. I faxed the shipment label on 7/12 (fax transmission report available) and never received a response. I contacted Mr. Robert on 7/23 via telephone and left a message. I received a callback on 7/27, stating that my fax was not received. I scanned and emailed the label on 7/31.

On 8/1, Mr. Robert stated that he would investigate my case and I should expect a follow-up call within a week. The call was never received. After exhausting my efforts with AT&T, I successfully disputed the charge with my credit card company. On 8/27, I received a bill from AT&T for $353.03 for the iPad. In mid-May, I received in a very discrete package, much to my surprise, from Fort Worth, TX an apology letter from AT&T with a replacement charger. They apologized for improperly packaging my iPad and included another charger that was correct for the iPad. I wish they had told me ahead of time that this was the resolution I should expect.

I went online to purchase one of their "Free" phones (boy, I have learned nothing in life is free!). Anyway, I tried three times to input my personal information. Twice, I got a message stating I did not qualify for that phone, but I could sign up for their "Go" phone. I figured I would give it one more try, and on the third attempt, it finally went through. I received my confirmation.

According to their order page, the phone should have been shipped with a next day delivery. I was so excited that I would be receiving a "Free" phone with a plan that seemed reasonable.

The next day I receive in my email the message that they were either unable to verify the information I provided or I have exceeded the number of lines of service that they allow customers to purchase online. As a result, my order has been canceled.

It also stated that if I would like to purchase additional lines of service, to visit one of their AT&T retail locations and present my identification to their representatives. That they will be happy to help me purchase new wireless devices, accessories, and service.

Well, I don't have any additional lines of service (that I know of) and if they couldn't "verify" the information, then why would they allow it to finally go through?

Since August 7th, my phone stopped working at my home (after over 5 years of working in the area). I have been to the retail stores. I have received a mini tower and I was told to go to the Mac Store to get my phone replaced. Everyone of these were inconvenient (between 45 minutes and 1 hour away from my home). Twice, I was told that a "tech report" was filed when I went to the retail store. Apparently, it wasn't because I was told by Jackie ** that she would need to file this report for the first time. She was apathetic and referred me to another person, Rico **, who quoted me information from the contract which stated that AT&T was not responsible for service.

It appears that they trained their retail staff to tell the customer whatever it takes to get them out the door. When I called the Office of the President, I was told that I could not receive the address in Atlanta, Georgia for security reasons. That led me to believe that they have had a lot of frustrated customers. So I went to this site and saw that they have received many complaints about the same problem I am having. Apparently, for some unknown reason, the tower no longer works in an area. Their solution? AT&T will charge me a cancellation fee and if I go to another provider, I have to pay for 3 new iPhones with the other company.

I live in Africa. I have 5 accounts, all iPhones, at AT&T. My last 3g phone was upgraded to an iPhone 4. The 3g I took to Africa and had Orange direct me to a place for my phone to work, and it did. I connected to iTunes months later and Apple disabled my phone. I lost all my data and I can't use it anymore. That's one issue. I want them to unlock it legally, as I finished my contract and I want to be able to use my phone and update it. Besides, Orange sells the iPhones here in Mali, Africa.

Second issue: I have lost 2 iPhone 4s in Mali because I can only use them as a camera since I am under contract and it is too expensive to use AT&T service, which I pay monthly. I will continue to pay but I want that phone unlocked and I will then use the phone through Orange for local service.

Third issue: 6 months ago, my girlfriend and sister went into Apple and paid $600 plus tax and bought an iPhone 4 for me. It was new and I went into the store when I came from Africa and asked for an unlocked phone, which is $50 more and I said I would pay, but they said no.

So I pay monthly on a phone but get no service. And AT&T and/or Apple will not let me hook up service, even though I pay every month for nothing. The 3g phone that I finished a contract does not work and lost all info. Apple won't exchange the phone for an unlocked phone, even though I showed that I pay 5 accounts at AT&T and is in contract. Also a brand new iPhone 4, which I paid $600 plus tax.

I am not happy with Apple for not recognizing that I have bought 10 iPhones plus and have a customer situation that could easily be handled. I am not happy with AT&T for the same.

I bought a new LG Thrive GoPhone for $180 on 8/25/11. I asked the sales rep if I could return it if I didn't like it. "Sure," she said, "You have 30 days." Well, I didn't like it. I went to return it. Then, she said there's a $35 restocking fee that she did not mention prior to selling. So, I got ripped off.

We have been with AT&T for a few years now, and the service is just horrible! For the past 14 months, yes (14 months), our service has got so bad most of the time there is none at all.

We called and complained time and time again, and we got nowhere. It is always the same response "there are no issues in your area". Well, one bar or less when we used to get five is an issue.

We were told last October that if we could just wait, a few months there were new towers going up in our city. Lets see, almost a year now and the service is worse than ever, yet what we get is still the same old "no issues in your area".

They should be ashamed to take our money yet not give us the service we are paying for each and every month!

I actually hate that I had to give them the one star rating. I would rate them at a negative 100 if I could.

My husband and I have been using AT&T since 2005. We have had problems from the get go. The problem we are having now, not to mention all the other problems, is that my husband's phone drops calls all the time. It hardly ever has signal. He can be standing in the side next to someone else who has AT&T with full service and he doesn't even have 1 bar of signal. Whenever he needs to make a call, nearly every single time he has to cut the phone off and then back on.

I have emailed AT&T about the problem and explained to them that I have had to call in so much that I already know exactly what troubleshooting they will do, so I had already done that to my husband's phone. I also told them my husband works long hours and his phone is never available to me except late at night which by then, I am probably in the bed. They still just send emails telling me to call when the phone is available, obviously they can't comprehend what I am telling them. My husband still has the same phone. I have recently emailed them again telling them that the only way to satisfy us is to replace the lemon with a good phone.

Now, with regards to my phone. I went for an upgrade this past April. I went to get the iPhone which was $50.00 with an upgrade. I was really excited about it. When I got to the store, they are out of stock and the online price was much higher than $50.00. I had to have another phone. Well, the guy that worked there told me that the Pantech Ease would be a great ideal phone for what I wanted. LOL. What humor. So I went ahead and got the phone. Not a month later, it had to be replaced. It actually shocked me when they did replace it.

Now, this phone is dropping calls. I have the unlimited data and text on the plan. The data is practically useless because I hardly ever have signal to use it. Also, I tried calling my husband. Well, his phone being completely crap, had no signal so it went straight to his voice mail. I never leave a message to him, I just call back later. Well, his answering machine picked up. I tried to hang up. OMG! My stupid phone wasn't doing anything. I hit end, nothing. I hit it again, nothing. So I slid my keyboard out, still nothing. The last wasn't even coming on. It was pitch black, and I was still hearing my husband's voice on the machine. Eventually the beep came, and on my husband's voice mail you can hear me taking the back of the phone off to remove the battery. That really pissed me off.

They take our money, very happily, but give us poor service. I sent them another email about my phone this time telling them some of what I just typed here. I couldn't get it all in their email box since you can only use 500 characters. I told them that I want the iPhone and that I went to get it in the first place. If they wouldn't do this, I have a lawyer already ready to do whatever it takes to get AT&T off of me. I will never upgrade with them again. When the contracts are up, we are out. I cannot stand AT&T. They treat you like you're scum. They don't care, just as long as you make your payments so they can put cash in their pockets.

I am a retired electrical engineer/technician in telecommunications. I have found out that AT&T is stealing data from it's customers. I searched for AT&T complaints on the website and checked on complaints on data usage from last year. I found out AT&T was charging me for usage of data and I was using Wi-Fi, as I thought.

On my old iPad, I have AT&T on it, and it was charging me data usage just by turning on the the iPad. The iPad is rigged to use data when it's in the off position. When I found out this error, I cancelled my connection with my iPad. Next, when my contract ends in December, I will cancel my iPhone. I had to use the unlimited plan for my iPhone. Broadband service on the iPhone is $109.00 a month. Verizon was fined by the FCC for the same tactics last year.

I bought an AT&T wireless cell phone (Pantech Pursuit model) on August 4, 2010 & I still have the original sales receipt. I paid cash & the retail price of $249.99. And spent $418.00 total for the phone and all the accessories. However, I am a pay-as-you-go customer aka Non-commitment consumer. When my phone malfunctioned and the touch screen stopped operating I went to a local at&t outlet. A sales associate named,Darren, verified the phone's touch screen was inoperable, but that the phone had no visible damage and still had power.

After spending over an hour on the phone with multiple customer service reps, I was informed that I could, a. drive to Indianapolis (2hrs.away @ my expense) to trade in my phone for a refurbished phone with a limited 90 day warranty, or, b.give them a bank or credit card account # to "hold" $115.00 of my money, for them to verify my original phone's condition. After which they would send me, a refurbished, 90 warranty phone, within 6-7 business days. Otherwise, they could (or would) not honor my warranty. I was also informed that if I were an account holding customer that they would just go ahead and process the order & send out a new phone right away. I am being discriminated against by AT&T because I am not a contracted customer, even though I've been a loyal customer for over 7 years & give them $100.00 a month in my business.

My son's phone had stopped working after only three weeks of getting the phone. We paid 150 dollars for the phone yet they just wanted to send us the same exact phone.My sons phone will either freeze up, stop working, lose service for the day, or send a message over 5 times for the same text message. They offered for us to buy a new phone for over 100 dollars.The reason why we denied this offer is because we have had to replace our phones in the past and get nothing out of them just the same firmware with the same issues. We have a recorded conversation of us being on the phone with warranty and being hung up on.

The recorded conversation is one of the five times that we called and did not get a call back after being hung up on. The recorded conversation was over an hour long, we gave them our phone number ahead of time which is recorded in case we get "disconnected" yet they did not call back. So finally my husband called them now for the sixth time(8/5/11) and said, "Why would i be paying monthly for this phone and your going to try and make me pay 158 dollars for another phone?" And then they finally offered us a FREE replacement. Although to you this may seem like problem solved, it's not. It's just going right back to square one. at&t was rude, disrespectful, unable to conduct anything business with, and they don't have a set policy, so they are all rolling off what they have as a policy in their own individual minds.

In the Perpetrator's name box it was four different people and we only have two of their first names which are recorded on file. So we put down the warranty department itself.

I have been a customer of at&t wireless for 11 years. We have 5 lines on our account. Since February we have not been able to access our data plan, send or receive MMS messages and dropped calls or HORRIBLE!! I have called SEVERAL (around 6 or 7 times) since February and the end result is the same. I get no clear answer and they can't tell me why myself any everyone else in my area does not get service. After calling today on 8/3/2011, I am disgusted with AT&T!!!! I spoke with 2 different people, Betty Hawkins and Cathy Solem. Both very rude and not helpful AT ALL!!!! I complained to both about the service and internet usage and how we cannot even use the data plan unless we go out of town.

One of our five lines was upgraded in March. Again, this has been an ongoing problem since February. We upgraded one of the lines one month after the service went bad. We were told over and over by AT&T that it was temporary and would be fixed by a certain date. The date got later and later. Since we upgraded ONE of our FIVE lines, one month after service got BAD, Cathy Solem pretty much told me that it was our fault and that we should have never upgraded the one line if service was so bad. Like I said, we upgraded one line b/c we had faith (after one month) that AT&T was going to fix the problem. 6 months later, we are still having the same issues. I have never seen a company treat a customer of 11 years so terribly!! We are paying for something that we can't even use and have been for 6 months!!

This is a RIDICULOUS company and in my opinion, should be shut down!!!!!!!!!!!!!! We are now doing research on verizon and hope to terminate service with at&t very soon! And, by the way...I only gave them one star because I had to select something. I would rate them a NEGATIVE 10!!!!!!!!!!

I ordered online with AT&T an HTC upgrade for $99. Then at Target, we found the exact same upgrade for $29.95. I called AT&T and they said to refuse the phone and they would cancel the upgrade. The phone arrived 1 week later by US Mail and left in my post box. There was no opportunity to refuse. I called them again and this was the response from 3 customer representatives bouncing me from one to another:

5. You are wasting my time.

Every time they transferred me to another division saying they can help me, I had to traverse to an automated system that had no relevance to the issue I wanted to solve. I asked to match the price or I will return the phone and they can cancel the upgrade so I can get one quickly. I offered that they charge the full price of the phone if they did not receive their phone back within 30 days. And their answer was "Sorry, you have to read the fine print. It was your fault and it will take 2 to 3 weeks to cancel your order" after they receive the phone from me.

The last representative did not want me to talk to their manager. Put me on hold and then cut the line.

I cancelled my wireless contract within the 30 days non-penalty period but AT&T still billed me for early termination fee. I disputed the charges via e-mail. I was first told, twice, I did not return phone within the first 30 days when simple math is evidence that I did.

Then, AT&T said I did return it within 30 days, but in order to reverse the charges, I would have to go to Best Buy (where I got the phone) and get a "receipt" showing that I returned the phone because Best Buy never called them or filled a "Buyer's Remorse" form. I told them, the rep called them right in front of me and it was not my responsibility for internal protocol. It is AT&T's and their dealers' to do the right thing.

A specialist finally called me yesterday (7/28/11) and kept me on the phone while he checked with Best Buy store. He told me there was no record of my transaction by neither AT&T's nor Best Buy's records & I had to fax them my return receipt.

Everything is stored in computers. How can AT&T and Best Buy claim there is no record of this? When a phone is returned, doesn't it go back to the carrier right away as they can no longer sell a used phone?

AT&T simply has wrongfully charged me a $350 fee and wants to get away with it. Best Buy is being totally irresponsible in not providing the information and completing appropriate paperwork.

This harassment of consumers is appalling and these companies should be monitored and fined accordingly.

I received a phone that I did not order. Let it sit around in the box, got a bill. Then called AT&T, was instructed to return to phone using the Smart Label return. I have the certificate of mailing from the post office. 3/01/10. I haved contacted AT&T, told them I returned the phone, never used it.They basically told me now that it has gone to a collection agency it was out of their hands.

ATT added Federal Univ Service Charge and State Gross Receipt Surcharge onto early termination fee and added sales tax to the total. There was no mention of this when closing the account. I closed the account after getting two unreliable phones and unreliable service at my home location. The first phone was replaced under the mobile insurance (ATT claimed water damage ). but I did not have it in or near water. I didn't argue as the phone was replaced under the added insurance which I paid a monthly fee> The second phone would lock up every third day and the ATT store told me to remove and reinstall the battery when it does this. That was real convenient! But they insisted that this was normal for some of these phones?! I finally bought an unlocked phone which worked fine and after unreliable service at home, I went with another carrier. How can they charge a termination fee on phones/service that they couldn't reliably keep working?? Isn't that a breech of service on their part?

Signal strength at my home has not improved after I have called AT&T numerous times. They advertise high speed internet but can not get it at my location. This has been going on for over 5 years yet they continue to promise more access in rural areas but we see no improvement.

Well, I am back.

Since May 24, 2011, no service or on and off service, dropped calls, no voice mail and text for days.

As of July 25, 2011, my service was to be fixed by 5 PM. Towers would be up and running again.

Guess what? Still no service during the day, and sometimes at night right now I have one service bar, but my husband's call was dropped. Before that it broke up so bad that I could hardly hear him.

I have been with them since 1997, and never a lick of trouble. Sure seems unfair that they can't even get things right.

AT&T wireless towers have not worked in the entire two and a half weeks I have lived in El Paso. The coverage was spotty at best in Washington DC before I moved here. I only get movistar here (mexican cell service towers) which technical support has told me that I cannot block connection to and I will have to pay international roaming charges if I connect to, even during a call that started on AT&T network.

I would prefer to just cancel my account if I am never able to make calls on the network I am paying for and I am required to pay for roaming charges that I cannot keep my phone from connecting to.

My ATT mobile phone service has got worse over the last two years. At my house, I no longer have any service, and texts take an hour or more to come through. I called customer service and went through the six menu buttons that got me to a human, who seemed concerned, looked at the coverage map, determined I do not have service here and wondered why I was sold the phone and service in the first place. He couldn't cancel it in his department. I asked for options available and he said nothing would help out here. Not a 'mini-cell' or something along those lines.

I went and got T-Mobile because I must have a phone here at this time for health reasons. Calling back at ATT today, I went through no less that 5 people, only to find that the last two people was telling me that I do have service. My phone does NOT have service. My phone probably never read the ATT map. My girlfriend's phone never saw the map because she doesn't have her ATT service here either. So a company that needs customers to pass on good information if they want to stay in business, insists I pay an early termination fee because a 'map' says I have service. I spent no less than 2 hours total on the phone with them, being very calm and respectful, thinking this would get handled honestly. I spoke to no less than seven people over the course of two days. Five people today.

It's sad that the economy is where it is and the customer service is no better, and even seems to be getting worse. It's just wrong what companies do to people, just to make another 85 bucks. But as a result, my girlfriend is switching to T-Mobile, my daughter switched today after the phone calls (luckily her contract was up). And ATT even tried to make a deal with me by giving me a better deal on my package. What part of "I have no service" do they not understand?? How much do they lose my not charging me 85 for early termination, as compared to what they lose by "giving me a deal" on my monthly costs? And they lost 2 other people's business and I will be passing on to everyone else that T-Mobile used wireless calling in areas that have a wireless signal and no normal reception.

Now, with T-MOBILE, I don't have ANY calling issues. ATT is sad and I won't complain when T-Mobile buys them out.

AT&T advertised a family plan which were four phones for $140.00 a month. My husband was a previous at&t customer and paid them up and was out of contract. He decided to get on the family paln wih me and my children. My children had ONLY talk and text. They send me a bill for $1100.00, and said my kids used $400 worth of web. AND THEY DIDNT HAVE WEB ON THEIR PHONES. It was blocked. They are all THEVIES and CONS and make money off of FALSE ADVERTISEMENT.

Now they say my bill is $330.00. Are they making up your monthly bill?!! I am seriously considering getting an attorney before i pay them anything. BECAUSE THEY WILL NOT SCREW UP MYCREDIT NOR MY HUSBANDS!

att does not provide up front honest information with family phone plans with regards to upgrade eligibility at the time of contract signing.

I have never been as dissatisfied with ANY company as I am with AT&T. I signed up for wireless Internet with them approximately four months ago. First, the technician came out to set up on four different occasions. The first three he failed to get it to work (He didn't even knock on my door; I was told by customer service that he was there.). On the fourth visit, he finally knocked on my door, and the problem was fixed immediately because it was an inside issue (imagine that). To date, I still have not received a bill. I have to call them every month, and sit on hold for 45 minutes. Then they are quick to take my payment, but are so incompetent that they promise the bill will be mailed and emailed. However, I still have not received the bill.

The last issue is that, this wireless Internet that I am wasting hours just to try to pay my bill does not even work! I called a month ago to upgrade, and was told that another representative would be calling me to upgrade. Of course, that still has not happened either. To anyone that is reading, DO NOT get AT&T wireless Internet!

Cell service in the last week or so has been awful, more than the usual few dropped calls and delayed texts or voicemails. I have to make 4 or 5 attempts before I can get a call through. The rest just fail. I run a small business from that phone and it needs to work. The bill is paid on time, why can't the service work as promised? If I adopted the ATT model and delayed or failed payments, I'm sure the phone would be shut off efficiently and quickly.

In addition, I bought the blackberry bold at my last upgrade. The warranty the give is 1 year. It stopped working properly after 5 months. I got a replacement refurbished phone. From the moment I got it the speaker/ringer got quieter and quieter. I took it back and was told it worked fine, and nothing needed to be done. (speakerphone volume was no louder sitting on a table than it was without speakerphone on.) finally the speakerphone/ringer died completely 93 days after I got the refurbished replacement. I took it back and was told to just buy a new phone, because the refurbished phone was only under warranty or 90 days. I had all the paperwork for the original purchase (8 months prior) and for the replacement. I said it had been an issue from the day I got it, to which I was told I should have brought it in sooner. I said I had and was turned away about a month earlier. In the end I was stuck with a phone that never rang, had no working alarm, and didn't have speakerphone just 8 months after original purchase with 12 month warranty.

Now I can't even use what's left of the phone. Sitting here I called my cell from the house phone repeatedly. It went straight to voicemail, despite the phone showing full bars in front of me.

I can't imagine that ATT will exist much longer given it's failure to provide both basic working service and it's failure to stand behind the devices it sells, not to mention fragmented and inconsistent customer service.

I tried to have my business line forwarded to my AT&T wireless phone and discovered that my business account had been renewed for 36 months. To do this would mean canceling the contract at a rate of $30 per month. Even though I'm continuing my service with AT&T through my wireless account, they wouldn't waive this fee.

I keep turning my phone off; and charges are put on my bill that I never made. I can't get anyone to help me.

My son's phone on purchase was supposed to have not had any internet service on it. My daughter was with me and we specifically stated that that feature was to be disabled. Guess what?

The agent did not do his job correctly and oops ATT did not respond to my complaint on July 5th as promised. I do not think that I should have to pay for charges I DID NOT WANT on purchase of the phone.

I went to buy a cell phone and told them what I needed the phone to do and what I will use it for. The sales representative showed me a few models and suggested two. I was told the Samsung Captivate was the best for me. The representative told me that if I was not happy with it within 30 days, they would exchange it for the other phone.

I started having problems with the phone from day one. I called customer service and explained the problems and I was told to go back to the store. When I told the representatives what was wrong, they told me they would troubleshoot the problem and if that did not work, they would trouble exchange it.

The problems were revolved for a week or so and went back the store twice but they just kept telling me that it was another problem. When I went back the third time, the month had passed and they said they could not do anything about it since the month had passed. I tried customer service and they would not exchange it either. I paid almost 500 dollars for a phone that did not do what they promised it would do. I lost business due to the phone's lack of service and improper function. I did not ask to get my money back; I just want that they give me what they promised.

They have poor knowledge and communication, with poor records and results. Their actions are poor -- have extremely long waits, disconnects while in the middle of the problem (loss of reception), always passing the concern from one department to another (all unknowing of how to handle the problem). I hate this company. They have caused me many, many months, days, and hours of extreme frustration. They have caused my refinancing to not go through. They have caused me undue stress and tears.

ATT offered a free phone with a two year contract. I asked if it was possible to acquire the phone without increasing our monthly bill. The customer representative stated as a matter of fact that the bill would actually be lower than our current monthly bill of 150.00. This was asked at least three times during the course of the conversation because it did sound like a good deal. I even asked for the information we shared to be sent in writing. Well after agreement when we received the first statement it reflected nothing of our agreement. wE We were being billed up to $230.00 dollars even at a time when I didn't have a phone because it was broken.

ATT was called back to ask why the bill was higher. There should not have been any changes in our monthly bill. They tried negotiating to no avail. We than asked that they remove services that were not being used but were told that we could not because of the interrelationship of the products (i.e. you can't take the fax off without compromising your internet. I stated that as a consumer I wanted to change the service I was receiving and ATT demonstrated no active listening to what they were being told. The phone they gave us broke after a short period of time. That was another issue. Finally we severed our services with ATT. It is expensive to deal with ATT.

This is my complaint; ATT made no effort to make changes in services when we were requesting changes. They kept billing for services we no longer wanted. The increase in charges was incessant. I will never recommend ATT to anyone. If something can be done to make a complaint effective please help.

I have had my cell phone service with AT&T Wireless for many, many years. It is my only phone. Over the past year or so, my service has gone way downhill. Over the past few months, my service has really bottomed out, constantly dropping calls, service going down for hours, even days at a time. It seems it is not working more than it is working. All they have to say about it is that I have "interference" with my signal and it hasn't to do with them. And, they say I am in a low service area. I am in the same area I have always been, and it used to work pretty well. They won't even try to resolve the problems with my service. They just tell me to power my phone off/on and it should take care of it.

First, it doesn't usually take care of it. And besides that, if my service is down, I may not know for hours that it is down, until I try to make a call. All the while, I am missing calls. And what if a family member tried to reach me for an emergency? They can't. It is extremely frustrating. I am paying for a phone that, at best, only half works, with drastically declining service. I feel like I am being robbed, literally. I have to pay them but they don't have to give me service. I also have my Wireless Internet with AT&T -- the same thing there, drastically declining service! It used to work all the time. Now, it is only intermittent. When I can get online, it drops the signal after about 30 minutes to an hour or so. Then, I have to attempt to log back on or wait for hours to get the signal back.

When I can get on, it is usually as slow as snails now; and I am paying a premium price for High Speed Wireless. This has all caused me to be way behind on getting info/products up on my websites, which is lost money. I also have had to turn down consulting assignments (a job I have had for 25+ years) because I can't be relied upon to get reports in on time. AT&T Wireless service has gone down the tubes and continues to drastically drop, yet they are still taking people's money as though it still works correctly with no apparent effort to fix the problems. They are completely unreliable, which makes me appear unreliable. Try to use their website to pay your bill. It takes hours, sometimes days of numerous tries and many lost production hours, to get online and pay your bill. The site moves ultra-slow and often kicks you off many times before you can stay on long enough to make payment.

talked to tim ****,maria ****,

A supervisor in the warranty department stated that they couldn't replace the phone because it was a signal issue and that the dropping of calls was normal thing that everyone experiences. Ok, I can take a dropped call a day or even two. But when 80% of your calls are either not coming in at all or they are being dropped while you are trying to talk to a customer, that can't be normal!

It is completely unacceptable to have to pay for inadequate service. When I called to complain (which has been going on for weeks now) I always get the same troubleshooting procedure. Turn phone off/on, take battery out, etc... I was even sent a new SIM card. Nothing worked.

Another supervisor I spoke with told me that our area has a low 3g signal and that the old phone would pick up a strong 2g signal. Basically the old phone (Samsung Rugby) worked better than this new hi-tech HTC Inspire. Of course they won't refund me the money for the new phone because it's past the 30 days and they won't cancel the new contract either.

When are they going to fix this issue?

Over the last couple months I can no longer talk on my AT&T cell plan. The coverage in Katy, TX 77450 has become horrible.

We live in San Juan Island, Washington and because we live on the Canadian border, our AT&T Mobility plan allows us to utilize cell towers in Canada. On June 27, 2011, I called AT&T Mobility before entering Canada to verify that I was OK to use the cell phone in Canada without incurring extra roaming charges. I was told that my plan allowed for use in Canada and that there would be no extra charges.

On June 30, 2011, the day after returning to the United States, I was contacted by AT&T because they had detected that I had incurred international roaming charges and that my plan did not support this. They turned off my data connection and said they would charge me $25 to get the data connection turned back on. The next day, July 1, 2011, they disabled my data connection again and then contacted me to tell me that unless I agreed to another plan change, I would be charged $1600 for cell phone usage while in Canada. After discussing this issue with them for two and a half hours, they have currently agreed to charge me only for the use of the cell phone in Canada on a plan rate, at the cost of $240, even though I illustrated that I did my due diligence before entering Canada and explained that I would not have used my cell phone in Canada at all had I known that I would incur such exorbitant charges. They are now saying that I should have double- and even triple-checked the information given to me by their own representative on June 27, 2011, and/or should have used their website to make this inquiry before entering Canada. I am a longstanding, excellent customer of AT&T. They are basically telling me at this point that I have no rights or recourse.

I have a cell phone with SafeLink wireless and the service provider is AT&T. They refused to put the cell phone number under my name. It caused me to lose 25 minutes a month. Also, since they refused to put the number under my name, I can not register the phone with AT&T because the number is under someone else's name.

I filed a complaint with the BBB. Since then, I can't do anything with my voice mail except open it and listen to the messages. I can not erase, save or delete any of them. All it does was say message skipped. No matter what I try, AT&T made sure I have problems. Also, I used to use text messages but they raised it from a half minute to a full minute of time. Now it takes two minutes to send and receive a message.

My name is Ronald ** the phone number SafeLink assigned to me is ** but this phone number is under the name of John ** so I can't do anything with it at all. I am sick of AT&T discriminating and putting prejudice against me. Enough is enough. I want something done!

I have no coverage at all most of the time!!!

I ordered an ipad at the AT&T store at 1710 Broadway, NYC, and was told by Haider N, one of the store's "customer service" representatives that using a debit card as payment was ok. Four weeks later, my order was declined because apparently using a debit card as payment is NOT ok.

Also NOT ok is using several methods of payment. I originally planned to use my AT&T credits to pay for part of the purchase, but was told NO - only one method of payment is acceptable.

So...four weeks later, I don't have an ipad because of AT&T's mistake -- and NO apology.

I asked for the name of the person who "helped" me this time, and was told that she's so new at the store she didn't yet have a card so she would email me her contact info as well as the contact info of the store's general manger. That was four hours ago, and I'm still waiting.

Coward.

Absolutely terrible service with Iphone 3GS in the Wynn/Encore area of Las Vegas Blvd to Desert Inn Rd and Paradise. Drops calls often, terrible reception. Truly unreal AT&T gets away with providing such awful service and charging such high prices!

This is the absolute worse cell phone service I know of. I am now experiencing nothing but dropped calls and poor quality when I do have service. This has been happening since last year and has not gotten better. When I call to let AT&T know of my issues, all I get is the same response - shut down the phone, or it's the weather, or something else that is lame. I am considering a switch to Verizon because from what I am seeing and hearing from others, Verizon provides a much higher quality of service. Also, AT&T price plans are inordinately high considering the extremely poor quality of phone service.

The wireless service sucks!!!! You are constantly dropping calls and or can't hear what the other person is saying!! It seems to have gotten worse in the last two or three months, never was up to par as compaired to some other carriers. Customer service advised that they are going to send out a new signal or something to the phone to make it work better. Just a line of crapp I am sure they tell everyone. Cost's a fortune to drop the service and switch to one that works. This can't be right........Thank you for your time.

I have been a loyal customer of AT&T for several years. However, since May of last year, your company has not shown me that they value me as a customer. I have been over charged every month since I got my iPhone in May of 2010. In September, I was told that new features had been added onto my phone without my knowledge. The representative I spoke with told me that he would take off the features which he never did. After that, they had added something new and I would have to spend between 45 minutes to sometimes over an hour of my time calling to have these same charges removed. This wouldn't be a problem if it only happened once or twice, but every month for a year is not acceptable. I spend over an hour of my time explaining to your representatives the ongoing problem; then I am placed on hold for several minutes where I am transferred to a manager and made to explain my situation all over again. After holding once again, I am told that there was a mistake and my account is, once again, adjusted.

On one occasion, I was overcharged $300. When I called to find out why, I was told that on March 8th I accepted a collect call from Russia. I have a plane ticket that proves I was mid-flight over India when this call was accepted. I went to your store on 53rd St and 6rd Ave and your employee told me nothing could be done. The next day, I spoke with a representative on the phone and spent another 40 minutes between 3 different people who all told me that nothing could be done. The next day, my phone was shut off. I called your phone service and, after an hour and 45 minutes and being transferred between 5 people, finally, I spoke with the manager, Sharline, who found that there was no way this could have been correct because collect calls cannot be received on cell phones. My account was adjusted and my phone was turned back on.

These kind of incidents cost me time and money. I have a dental practice. Because I have to call during business hours, I am forced to make my patients wait while I try to fix the mistakes your company has made. Not only that, but my phone is a business phone; having it shut off because of a glitch in your system that reoccurs every month is not acceptable. I have told your representatives before that you will force me to terminate my service with your company if this continues and in return, I received a termination fee in my last bill but I never cancelled my service. However, at this point, I have no other choice. I need a working phone service from a more organized company for my business. I do not believe I deserve a termination fee now that I have decided to discontinue my business with you as I have tried several times to work with your company so that I could continue my account with you.

All ATT customers who complain about warranty, quit your crying. Understand that representatives at stores will tell you anything to sell you a phone and then blame the Warranty Department when you have an issue. Like the representative at warranty know your phone personally and the representatives at the store lie to you and just try to get you out the store. Why don't you ask them about a 30 days buyer's remorse policy that they forget to tell you about.

Warranty will never give you a different phone no matter how many exchanges you do. Why don't you read your owner's manual about the warranty process. Yes, you get a refurbished replacement, not a brand new phone. Don't blame ATT, blame your manufacture, also you don't pay for warranty, you pay for insurance! The only time you get a new phone or different phone is within your first 30 days buyer's remorse. Sales representative doesn't tell you but when your phone is working later, they say call warranty it's their fault. Dumb consumer wants everything right away but doesn't even read their owner's manual.

My son entered boot camp on March 14, 2011. Prior to leaving, he called AT&T and set up a plan for a military freeze for his cell phone. After receiving two bills, I called to find out what was going on. They said they had not received the proper paperwork for a military freeze on his phone. I was unaware that paperwork had to be provided. They then informed me that they had changed their policy and no longer offered a military freeze but now offered a military cancellation. They said his recruiter would have to send the necessary paperwork within 14 days in order for my son to be eligible. I called the recruiter; he called AT&T. He was told he didn't have to send any forms. He told me he had taken care of the situation.

One month later, I receive a bill for $380! I call AT&T again and they tell me that my son is not eligible for any military suspension plan because even though he is in boot camp (not allowed to have/use/see a phone) he is still within AT&T coverage area, therefore still liable for his monthly bill! With each phone call we were told a different lie! I honestly think AT&T is the worst company as far as service, and problem resolution, on the face of the planet. They lie, cut you off, disconnect you, or your AT&T phone mysteriously drops the call. You have to make sure you have several hours free before you call because you will get disconnected at least once, transferred several times, etc.

In view of the AT&T data scandal and having been a victim thereof, I have seriously audited and deleted non-essential applications, which happened to be most of them. I am also self-imposing a moratorium on any application purchases which I do not absolutely need until the scandal is resolved. The scandal also caused me to re-examine my iPhone's purpose and quite frankly, all I really need is the phone, anything else and I'll find a WiFi hotspot.

Wireless service is only available about 50% of the time. Messages can take 6 or more hours to receive. Why must I pay 100% for less than 50% service. I have been unable to contact AT&T about this problem.

I have a joint Family Plan with my wife on iPhones with Data Plan.

I'm deployed oversees to Iraq, where cellphone is not allowed to be used and/or cannot receive service. AT&T does not allow for the suspension of Data Plan, or of the phone service for my number (not the main number on the account). What they do allow is take iPhone into the store and they will remove the sim card to disable the Data Plan and eventually will not pay for this until I return. However, the cost to the plan for my number still has to be paid monthly although it cannot be used. The only other alternative is to cancel my number and change my wife's plan to an individual plan. The consequence is that I lose the number I have had for years.

My personal cost is around $80 per month for an unusable service whilst deployed. AT&T profiteering on the back of terrorism should be their new slogan.

I am a long time AT&T customer and I have called them several times to get assistance/advice/action. I have someone who has hacked into my internet thereby having access to my email, social networks as well as my AT&T phone bill. I reported this to AT&T and was informed that there was nothing they could do and that I would need to occasionally change my password. Well, that doesn't help because they (the hacker) keep changing it to something else. This person has also retrieved, without authorization, voice messages from my cell phone and sent them to another person. Now this person has somehow fixed my phone to a point where any cell phone calls I make or receive are sent to a third party. Something has to be illegal about this and there has to be something that can be done.

I called yesterday because my new cell phone would not work. I talked to four different people for over 2 1/2 hours. They lost all of my 200 plus phone numbers and email addresses. And they were re-answering the same questions four different times. I was told that there was a problem with the software in the phone. And they would not charge me for a new phone because I just made it under the time line. This was yesterday and the phone that they sent me was just activated yesterday. The last person that I talked to went through all of this again and told me that I would have a new phone the next day, guaranteed. But the person told me that I would have to be at the shipping address to sign for it or it would not be dropped off.

Well, I have waited here at my office for over 12 hours and I got no phone. So, I called AT&T back and three people. Over an hour later, I was told that the phone has not shipped and would not be shipped for another 48 hours (over 72 hour). So if I am lucky, I may see it next week sometime. I asked if there was a way of getting a tracking number. I was told once it is shipped, I can call them back and they will give me a tracking number. So, how in the ** am I supposed to know when they ship the thing? AT&T is a big joke and they will not have my business much longer. They would not even reactivate my old Alltel phone. At least, it worked and was not a piece of junk.

I used to be a customer with Alltel. Last year, our service was switched to AT&T due to a buyout. We did not ask to be switched, we were notified that we had been. I have since been paying my bill with AT&T. Apparently, there was a balance with Alltel when we switched. Alltel contacted me after the switch. I asked why the balance hadn't been switched over to AT&T. They said they couldn't do that. I said that I couldn't pay two phone bills but that I would try to make payments on what I owed them. I began making payments at $50 per month to Alltel on top of what I was paying to AT&T. Times got rough, I didn't make payments for a while. I was notified today that my phone had been shut off due to non-payment to Alltel. I called AT&T they said there is nothing they could do.

I spoke to a supervisor who transferred me over to the collection agency. They proceeded to tell me that if i could just pay $201 today (gave me a 30% discount!) I could have my phone back on. I then spoke to Alltel who said that AT&T shut it off and they were the ones who could turn it back on. Round and round I went. I repeatedly asked everyone I spoke to "how can Alltel shut off my phone when AT&T owns my contract?" All I got was "AT&T bought alltel and they did not carry your balance over." This makes no sense to me.

I told all of them I have a child in school and a husband who works out of town. I have no land line! No one was willing to help me unless I paid $200 today! I just paid my last bill for AT&T this past week. I have no money and now no phone! I was never notified that this could happen. I think it's absurd to force us to switch service providers but to not carry over the balance leaving us to pay two cellphone bills. Times are tough for Americans and if this is how AT&T and Alltel do business, well shame on them. I will be purchasing a prepaid phone from Kmart. I will not be paying one more dime to either AT&T or Alltel. I know a lot of people in my community that this has happened to. This is bad business!

I live in South Texas, near the Mexican border. Frequently, cell phone towers in Mexico overpower cell phone towers in the US and on my AT&T bill, I get charged for services as if I were in Mexico, when in fact, I am in the US.

I contacted AT&T wireless about their rep telling a family plan member that they must spend the money (to AT&T) to send a text message back to textmail solicitors who threaten to bill your cell account for unordered software unless you text them the word 'stop.' After Richard helped with this issue, he offered to double our home DSL speed to 6 meg while reducing our DSL bill with AT&T to only $19 per month in exchange for a 12-month commitment. After he guaranteed that price for one year and I had him confirm that there would be no other negative impacts or 'catches,' I agreed.

A few days later we learned through outages and loss of security cameras over Internet that AT&T was not only changing our speed, but they are also taking away our static IP address that we had used for the last year or so. I called to complain that our IP address at home was now changing daily and was told that it would cost $15/month more to continue something that we had been grandfathered in with earlier. I reminded the wireless reps and AT&T wireline/Networking folks that we had not sought a DSL change but had a commitment that any such change would have no other negative impacts beyond a year's commitment. The wireless AT&T folks passed the buck to wireline/DSL folks at AT&T and vice versa. One rep said they'd have AT&T's "ICU" department look into the promised service and resulting problems, but nothing happened.

I decided to live with that until we got our first bill which increased our DSL charges from $3 per month to $4 per month, rather than the promised reduction to $19/month. I called "Marti" on 2 May 11 and asked for someone with "ICU" in AT&T due to them breaking two promises now. And after putting me on hold for several minutes, my call reverted back to their initial voicemail hell menu and I gave up for that day. Be aware that AT&T wireless reps will offer deals involving your wireline services and upon **, you will be in the AT&T bureaucratic no-man's land where no one takes responsibility.

We are now researching a change to another provider since a pending merger with T-Mobile will only make things more impossible in AT&T customer disservice. Also, if you get a text message telling you that you must take the affirmative action of sending the word "stop" back to the scammer in order to avoid them getting AT&T to bill you for their 'product' which you never ordered, you should not have to pay to send "stop" or confirm. Instead, AT&T says that you should send that scamming text message with complete 'header' (phone number that the scammer texted from) to AT&T text message number 7726 which should be a free text and will alert their spam personnel--for what that is worth.

I purchased Smart Limits as part of my contract with AT&T to be included on my minor child's phone. It was marketed as a way for me to control the incoming, outgoing, and time of day usage on her phone. This was not, in fact, the case. I can set the time of day restrictions so that she cannot use her phone, except for "allowable numbers". It was explained to me that this offered me complete control over my minor child's cell phone use. Even when I set the time of day restrictions so that she cannot use her phone, anyone else with a phone can still call in on her line at any time of the day or night. She can't call out, but everyone else can call in, unless I have manually "blocked" the 30 numbers that are available for me to enter.

The problem with this is that there are limitless phones that can still get through that I have no control over, even though I have entered the time of day restrictions via Smart Limits. This is deceptive and it gives parents a false sense of security. Nowhere on AT&T's Smart Limits page does it explain that incoming calls and text messages will still come through on your child's phone even though you have set up Smart Limits and time restrictions (except for the 30 numbers that you are allowed to enter). Any reasonable parent will be thinking that they have protected their child from phone use during the middle of the night when, in fact, they have not done so and they don't even know it. That is asinine. I should be allowed to void my AT&T contract for false and deceptive advertising.

I have cell phone service with AT&T and 5 times in last week, I've lost service and have called to report this problem. They have given me credit against my bill but have yet to correct the problem. I don't want the credit, I want the service I'm paying for. I want someone to correct the problems with the two towers in the area. I don't care about the money, I want the service I'm paying for. Either fix the equipment or replace it. Service the customers! Service their equipment! My cell phone is the only phone I have and its also used for my business. I've missed calls and have been cut off during my calls.

I purchased an AT&T iPhone from this store on January 28, 2011 with a $300.00 deposit. As written in the contract, if not satisfied with the product, I was to return it back within 3 days. On January 31, 2011, I returned the phone back to the same store it was purchased. Mr. Jimmy **** informed me that I was to receive my $300.00 deposit back within 7 to 10 business days by check in the mail. The check was never delivered. In this regard, I had called customer service on February 12, 2011 and they advised me that the phone that I returned had not been deactivated. I asked why it wasn't deactivated the day that I had returned it to the store on January 31, 2011. They could not give me a response as to why the phone was not deactivated the day of return and told me that they were sorry for the inconvenience that it may caused me. They also would have to keep my deposit for 60-days in case there is any additional charges applied on the account. At that time, I felt as if it wasn't fair and I was held for their mistake of not correctly doing their job.

I asked to speak to the Manager, Mr. Steven ****. He said that he would take care of the matter and he would see to it that I got my deposit back by check in the mail. On March 12, 2011, I contacted AT&T again for an update on the status of my deposit. I was advised that they tried to reimburse me through my bank at Wells Fargo as of March 7, 2011 and my account was closed. They had to go through a whole another process stating that they had to make sure what I was saying was true and check into the matter. The first week of April 2011, I contacted AT&T again. I again spoke with the customer service. I was advised that the check was sent out and I should have received it as of April 9, 2011. Today, April 12, 2011, I called and spoke with the customer service again letting them know that the check still hasn't arrived. They advised me that it wasn't processed until today. Is this right to the customers? Highly not. I am very dissatisfied with they way AT&T does business with their customers.

I requested a change of one of my cell phones lines and they wouldn't do it for me because the person who assisted me the first time gave me an area code that is not the area code from where I live. The person who assisted me didn't ask me if I wanted that area code. He/she just sent me the line with the area code 732 which is not my area code. I reside in Reading, PA and the area code here is 484 or 610. I spoke to a supervisor named Alfredo ** and he couldn't help me. He made excuses; all I was asking for was a change of number. I asked to speak with his boss but he wouldn't transfer me. I've been an AT&T customer and I believe no customer should be treated this way. I can't have my number changed and my job requires a lot of phone calls. People cannot call me because I have a long distance number.

I purchased a wireless phone about 5 months ago, but did not get to use it because I was very ill. My daughter was taking care of me and was using my wireless AT&T phone. She told me that she was having problems with it dropping calls, and had to be recharged quite often. I had more important things to worry about(my health). I did get to use the phone until recently. I in turn realized the phone was defective. I asked if my phone can be upgraded and explained the situation. They said they could not. They said they wanted to give me another phone of their choice. I did not think that was fair since as I said before I did not get to use my 30 days, I felt I should make the choice. I am an excellent customer for many years but that did not seem to matter. I request an upgrade to A I phone. This would make me happy since I am home bound a lot. I explained but that did not seem to matter.

I have a "pay as you go" plan with Cingular for my cell phone. This was the best plan, as I very seldom use a cell phone. My payment plan is every three months, in the amount of $25.00.

In the "User Guide" it states The Pay as You Go system will notify you to refill your account when: Your account balance is at or below $5; Your account has 10 days left before it expires; Your account balance is too low to pay for a call. However, this has never been the case. They notify you, by a text message on the cell phone, up to 5 weeks before payment is due. The text message is - "It's time to refill your account" (and then notes to call "611" the Cingular payment center).

The first time this happened, I thought I was paying for the next three months, with the starting date the day that it was supposed to be due. However, this was not the case. They start the next three month cycle on the day that you actually pay the bill, which means that you are basically being double billed.

When I called them to question them on this I had an extremely hard time with the customer service representative, but eventually got this back to the date the 3 month cycle was supposed to start. The rep gave me an example such as - if you pay any of your bills before the actual due day, the next bill will start 1 month from the day that you paid. I said, no that is not correct and gave an example that if my rent is due on the 1st of the month, and I pay the next month's bill on the 15th, according to you, the following month would be due on the15th, meaning that I had actually paid for the 15th to the 30th twice. He didn't get it.

Anyway, I have complained to Cingular several times about their "double billing" practice without much success. The end of my next 3 month billing cycle will be May 5th. I received another text message on March 31st saying that "It's time to refill". I was again very disturbed.

I called Cingular through the "611" phone number and, again, expressed that I have notified them several times that it is not okay to say it was time to refill 5 weeks before the actual due date and I wanted this practice to stop. She said they couldn't, and that this was done automatically via text from the company. I suggested to her that Cingular is probably collecting a "whole lot of extra money" from people who do not write down their due date and that someone should look into this.

She then offered my next expiration date an extra 30 days later (than May 5th). I told her that that was not the purpose of my call and I was not interested. I just wanted them to be honest and fair. Who knows how much AT&T Cingular is collecting in this double billing scam and why hasn't this been addressed? I hope that you will look into this matter. Thank you for your time.

I called to demand payment for a past due bill. My daughter's phone was in my name. When she changed it to her name and paid the bill, they didn't close the old bill and didn't apply the payment even though she has a receipt. When I called back, they can't find the paperwork and refuse to correct the problem. This has effected my credit report and is causing emotional stress for me and my daughter.

I strongly oppose allowing this merger (AT&T takeover of T-Mobile USA) as it will certainly reduce consumer options and reduce choice. See The Economist on March 26th 2011. I have personally experienced the problems with AT&T services and they are already - premerger - an issue from a customer perspective. I just recently had an issue with AT&T services and they were completely inflexible in the response. I was charged $660 in fees with no ability to resolve the issue.

On August of 2010, I returned an iPhone 4 back to AT&T before 30 days for a full refund as indicated by AT&T. I had a USPS tracking # which I discarded after I confirmed they received it. I wait about 10 days before I called AT&T to inquire about my refund.

To my surprise AT&T claimed they never received the device. After a lengthy conversation, they said they would call me after an investigation that never happened. I got in contact with them, again, we went through the same process and again they promised a call and again no call. I called and asked that they look up the tracking # to the return label which they created and they refused claiming they can't do that. How is it a company that creates a return able cant lookup a history on a computer system to retrieve information on a document they created with their personal assigned account? We continued the back and forth a few more times, after a few so called investigations they continue to insist that they never received the device and that there was no way to retrieve the tracking info which they created. It's unbelievable to believe that in this day in computer systems age they expect me to believe that they can't retrieve information from a personalized company account.

I wait a very long time to see if the situation somehow irons itself out, it does not in fact. I start having problems with the account. I no longer can make payments online I have to go to a store and be charged a $5 fee. I finally got fed up in March of 2011 and transfer my phone over to the most reliable phone network in the USA. I accept that I have to pay for services and cancellation fees. To this day, I have not received a bill. I called them on March 19, 2011 and learned that they transferred my account to a 3rd party collection agency which will add 18% to my final bill.

Frustrated, I asked if they can see if the IMEI number to the iPhone 4. They claimed they never received and it is active on their network. In other words check to see if the iPhone is active on their network, it will prove that it left my possession and can be track to how it was re-assigned. If it's active on the network they it was without a doubt redistributed by AT&T. They are going through everything to avoid that phone is known so that they can keep my money.

I want a full thorough investigation to be launched. AT&T has the ability to track the information of a return label which they created. They also have the ability to see if the phone is in use and who is using it and how it was assigned to them. I'm asking that this account be placed on a freeze. No collection or payments be made until this issue is investigated with full access which AT&T is denying to do. I'm also asking they retract the bill from the 3rd party collection agency. We have unsettled issues and it should be resolved before others are involved.

Don't report this to my credit agency because I can pay and will do so once I get a fair chance at resolving this problem. All I ask if AT&T does what they can to prove me wrong, show me the tracking # of their return label, see if the phone is active on their network and if so how was it assigned. Did the new owner activate it? Did AT&T resell it? Come on this is easy. They can do this and why are they refusing to assist me.

I have done what's right. I hope AT&T will do the same. What I'm requesting is not impossible on their part. They just have to want to do it and why are they being so difficult? Please help me settle this, if they can prove it was not returned, I will take the lost at this point. They are ripping me off as they continue to refuse to help me in any way shape or form.

I have been a short-term user of AT&T wireless, and all I can say is "wow." I thought it would be cool to get an iPhone on my birthday as a present for my self. I came from T-Mobile after my contract was up. I left for the sole purpose of getting an iPhone, and that was a huge mistake. I have to dial a number 5 or more times regularly to get the call to go through.

This is ridiculous. With the price of AT&T being one of the highest in the market, I expected better! I can't FaceTime my family anywhere. I should have just grabbed a tablet from T-Mobile, so I could FaceTime my family while I'm on the road. Overall, I am very displeased; it is almost like I don't have a phone at all the way it lacks reception.

I am writing because I have had more problem with AT &T with regard to my phone Service, I have had more problem with having items added to my phone as well and taken off without my permission or my husband. When I question them about it. I was told you had it done. I know I didn't remove or add anything they say I did. What really hurt is when one of these devices stop working, and you have it replace, you find out that you don't have any insurance, and then they try and force something else off on you. I feel they should have their books audited. I work too hard to have some one take my money with service that isn't being rendered. I would like for someone to look into my account. This company need their books audited.

Because they change plans without any notice. they have you calling every month because of charges they have applied to your bill without notice. Then they tell you that you called in and made these changes.

I have been billed wrongly ever since I opened my account. Whenever I asked to speak to a supervisor, they are always busy. My bills have not been fixed. My bill should only be $20.00, and yet it shows $45.00. I'm being charged for $13. I don't even own a phone. I spoke to Anitra today at 2:45 pm, and she says that the system is slow and takes some time.

Since the end of January I have had poor service with my cell phone. The first week of February, I phoned AT&T and complained that my calls were being dropped and my phone was being turned off during calls, my voice mails were delayed by as much as 24 hours and when family tried to phone me, their calls were being directed straight to voice mail (in which I was not receiving or receiving a day later), and that this is an emergency contact number for the Tenants at my Complex where I manage.

I have to dial a number 4 or 5 times before it will finally go through because it says "called failed" or "network busy". The person informed me that there was a tower outage and it was being repaired. I still am having problems as of today, 03/02/11 and I called them again. I spoke with a representative named Shay and she informed me that there were in fact 3 towers in our area with outages. I ask for some compensation on my bill since I was not receiving the service that I have to pay for in advance. She informed me that she was only authorized to compensate me $10. I told her that it was insulting to me for a #1 Nationwide Cell Service Provider to offer such a minimal amount since I have paid around $180 for the last 3 months service and then she said, "okay I can give you $20". I felt that she had indeed lied to me and that it was poor business.

If she could increase by $10 without approval from a supervisor after telling me she was only authorized to do $10 in the first place. I asked to speak with her supervisor and she informed me that that person was in a meeting and would call me back. Someone did indeed call me back and said she was a supervisor (I did not get a name) and had pulled up my account and that I had indeed used my phone during the time frame I had referred to. I agreed that I had used my phone but I should only have to dial a call once to get it to go through unless the line was busy and also should be able to receive calls and voicemails in a timely manner and I was not.

I asked for compensation and she asked if I was requesting a full compensation of the last 3 months, and I said no but I feel $10 - $20 is totally inadequate for what I have paid out of pocket and not being able to use the service as I should have been. The supervisor hung up on me without saying anything else or resolving the issue.

I have my AT&T Family from June 2006, one of the handset I have upgraded in 2008 to iPhone and another line I upgraded in 20010. Now, I am relocating to India due to my job. I called up AT&T asking to transfer my service from USA AT&T to India AT&T. They said they can't do it because they can't view India AT&T accounts and ask me to pay 330$ because they can't provide service in India. The reason they give is because I have a contract when I upgraded the phone. I asked them to unlock the phone if they are asking me to pay the remaining contract termination fees. They can't do it. My question is, for what I am paying 330$ if they can't provide unlock code for the phone and they can't take back the handsets?

We constantly are getting dropped calls and have little to no service in our area. We called AT&T to help us with the problem but ended up getting the runaround. They refuse to take any responsibility for the lack of service. They tell us they are going to run tests and then don't fix the problem. This happened about four times. Then, I asked if they can just terminate the contract waiving the fees, because the fault is on their end for the lack of reception. But they refuse. I have been a loyal customer to AT&T for over six years and recently moved. Now I get no reception in my home. I have to go out in the street to get any reception. AT&T refuses to help. At first, they told us that it was our phones, so we had to upgrade them to get reception (we were month to month for months at this point). So, we upgraded our phones. We got locked into a contract, because they said we would get reception. Now they won't let us out of the contract. We were deceived and are stuck. Please help.

I set up an account with a customer representative by phone for 2 lines on a Family Plan. I had immediate billing problems and service reception problems. I spent numerous hours on the phone over a 4-month period, dealing with these issues and finally got the billing issue resolved. They had set up 2 accounts and were billing me twice.

I then started concentrating on the lack of service reception that I was receiving and spent numerous hours on the phone with customer service again. The representatives were very nice and seemed to be trying to help and talked me into trying to stay with AT&T because they had tower problems in the area and that they were working on and it would take some time to fix. I decided to allow AT&T time to correct the issues. After a year of trying to get these issues corrected and receive the service I was being billed for, I decided to switch to Verizon and end my contract with AT&T.

Now, keep in mind that I had mentioned canceling my service with AT&T numerous times with customer service and they talked me into staying because they were working on it. So when I finally decided to cancel my service, I was told that I would be charged a cancellation fee of over $200. I argued my point about the year of terrible service and billing issues. I was told that because they had issued me the credits, because I decided to wait a year and because their notes on the account that their personnel had entered into the file did not support the reasons I was providing for them, that they would not waive the cancellation fee.

I escalated my complaint to the BBB. After numerous correspondence with the "Office of the President" (sounds fancy doesn't it), I was basically told, "Too bad" and they stand by their decision. So I will pay them $1 a month for the next 200 or so months. It will cost them more to bill me than I will pay them.

AT&T wireless refuses to give me a copy of a contact that someone put in under my name and information. I have called them repeatedly and they also refused to give me the location of where the phones were purchased. I did not make any purchases with AT&T.

On December 14th, I renewed my contract with AT&T for a family plan. I have four lines in that contract. When I was with customer services, I explicitly stated that I wanted two iPhones with data plan and two other phones, be it a smart phone without data plan. They told me that it was perfectly acceptable. On January 10th, I found out that the other two phones had data plan enabled.

I called the customer service and asked them to disable/block it on non-iPhones phones, which she did. I received a message on one of the non-iPhone phone, on January 26th, saying that because it's a smart phone, I had to have the data plan.

First of all, I was notified about this policy 30 days after I signed a contract; when I no longer had an option to break the contract without penalties. This is a deceptive practice. Second of all, at no time during the contract phase or when I called customer service that I was told of such policy. When I called the customer service on January 27th regarding this message, I was told that opting out was not an option nor did I have the ability to terminate the contract penalty free. Now, I am stuck with extra $60 monthly fee for the next two years which translates into $1440.

I have had nothing but problems since I signed up with AT&T with the flip-side phone. I have lost information and have been treated badly and the phone sucks. I cannot operate it well. It is difficult to navigate. I had relentless communication with major run around.

Even though I have a no soliciting sign at my door, an AT&T solicitor knocked on my door at 7:30 p.m. It's far too late to be knocking on someone's door. It's not the first time either. Are they doing so poorly that they have to go out and bother people at night when they are trying to relax? The only light on in the house was in the room that I was in, yet they still come and knock on the door. What the ** is wrong with them?

On 6 Aug 10, I purchased a new Samsung Captivate from an AT&T retail store located on Cobb Parkway in Smyrna, GA. Within the first couple of months, I noticed that my phone would turn off randomly. At first, I believed that it may have been a button push caused by me while the phone was in my pocketbook or pocket. After a little while, I noticed that it would happen when the phone was not in my pocket or pocketbook, but at random times and places--sometimes, as many as three times a day. I called AT&T and was transferred to their Android Warranty technician. They walked me through a factory reset and promised that the problem would be resolved by the reset.

The reset did not stop the shut downs at all. I started to do research and learned that the shutdown issue was being experienced by many other Captivate owners. There are many boards and forums with people complaining about this issue, not excluding AT&T's own community website. Those having their phones replaced by AT&T were getting refurbished devices that were also shutting down. Those who went to Samsung for repair received their "repaired" devices and still had shutdowns.

In December, after having a particularly bad week with shutdowns, I again called AT&T. I explained that my phone had been reset and that it still had shutdowns. At the same time, Samsung had sent out notification that there was a known issue with the Captivate that caused it to shutdown. It also stated a serial number (or IMEI) range and manufacturing date range that would most likely experience the shutdown issue. In short, those phones manufactured after 6 Nov 10 would not have this issue. The operator assured me that I would not get a phone with a shutdown issue and proceeded with processing a warranty replacement.

I received the phone on January 7th. By the next morning, the replacement phone had shutdown on me five times. I repackaged the replacement phone and sent it back to AT&T. I called AT&T the same morning to report to them what had happened with the replacement phone and that I was assured by the previous agent that the replacement phone would not have the shutdown issue. I was told by the current agent that there is no way to ensure that any refurbished phone that is sent to me will not shutdown.

I then stated that I purchased a new Samsung Captivate; instead, was sold a defective device with a known issue. I should be able to have the new and non-defective device I paid for in the beginning, not a defective phone that will be replaced with another defective phone. The agent stated that if I wanted a new phone, I would have to contact AT&T customer service, which I did. As it turns out, that was just a redirect, as they also told me to contact warranty to see about replacing my phone.

After a "cool down" period, I again called AT&T on January 24th to inquire about getting my phone replaced. I explained that I had been having shutdowns, received a replacement that also shutdown and wanted to receive a non-defective phone, as that is what I originally expected when I made my Samsung Captivate purchase. The agent stated that the refurbished phones which were sent out were not defective as of November 6th. I then stated to him that the replacement I received was in early January--well after November 6th--and it was certainly defective. I added that the November 6th date was manufacture date, not a ship date.

I had already been down that road and tried everything. What I really wanted was to have a non-defective Samsung Captivate, manufactured after November 6th. Unfortunately, the agent reverted back to the statement of the previous agent--there is no way to ensure that the refurbished phone sent to me will not shutdown. I reminded him of the manufacture date and suggested that sending me a phone manufactured beyond November 6th would (according to Samsung and AT&T) ensure that I received a phone without the shutdown issue.

I am now asking for your help with this issue. At this point, I would like AT&T to replace my Samsung Captivate with a new Samsung Captivate, since that is what I paid for. Once they realized that the shutdown issue was wide spread, all Captivate owners who purchased a new Captivate that was defective should be able to get a new (not refurbished or repaired) Captivate that is built without this issue.

I am trying to transfer my AT&T cell phone number to Straight Talk new phone. I am getting a runaround from both over a pass code that I supposedly placed on my AT&T account 8 plus years ago. I don't remember it and they tell me I need to go to an AT&T store with the phone so they can extract the code and I can show them a photo ID. They apparently will not release the number to Straight Talk, or Straight Talk wants access to my AT&T account. They should not be able to hold this over my transfer and I should not need to divulge my acct info to anyone. What if the phone was lost or destroyed? I was disabled. What would be expected then? AT&T says pass code is on account, not the number, so why would Straight Talk need or want a pass code? These are company policies in place to protect them and me, so when I can ID myself to them they shouldn't need to be so rigid to me, or have some other way out. No independent thinking anymore! If there is a problem, fix it. Please help me and others in the future on this.

I have been trying to deal with AT&T for 2 weeks now and this has forced me to be without a cell. Once I am away from my home phone, I have to use pay phones or inconvenience someone to use a phone. It has also delayed a trip I had planned to Vermont.

AT&T cell phones do not work at St. Vincent's Hospital East. I have talked to everyone at AT&T wireless including our account representative who handles our business phones and have been told that nothing could be done to fix the problem.

Our doctors cannot use their cell phones in the hospital to conduct medical business with patients or discuss surgery in the OR rooms. Most of the people at this hospital are changing to other providers.

I have had to call almost every month about charges applied to my account that are sneaked onto my bill. They range from $2.00 to $9.99 and can be multiples of these amounts. Each time I have called to complain, they are removed, confirming my suspicion that they are erroneous but intentional. Apparently, there are 'data blocks' and 'purchase blocks' you can apply to your number, which after one year I found out about. Also, the Samsung they sell (my husband and I both have the same phone) has terrible audio. It is nearly impossible for us to communicate. Speaking with others is fair. When I complained multiple times, they finally replaced my phones under warranty. These 2 are marginally better. I am attempting to get out of my contract, awaiting a call back. As I am not 'deceased' or called to military duty, they will fight me. Whatever happened to quality products and customer service? Not at AT&T Wireless!

AT&T customer service rep was rude after I tried to explain the trouble I was having setting up an account online to pay my bill. (Something that would be helpful to them) First it took me 4 tries and multiple explaining to get to the "correct" department to help me. Once I reach her and explained my problem for the 5th time she started reading the steps instead of actually listening to me. I let her finish and explained that I had completed those steps and the website told me that I did not have an account with AT&T. She then started reading again the same steps as if I did not listen or could not comprehend what she was saying. (Oh, did I tell you that I am a computer programmer?) Then I nicely told her that I did complete the steps but for some reason it was telling me that I did not have an account with AT&T. I "tried" to ask her "Could we go through each step one by one and check the exact spelling and/or characters before proceeding to the next step?" I only got to the word "spelling" in my question when she cut me off and replied "You must be putting in the wrong information because I am not having a problem and I do not handle matters like this. If you would like I can request a registration and mail it to you in one business day." I said that would be nice and thank you, then ended our conversation.

They inform you that these conversations may be recorded. I hope that they are and the manager/supervisor is listening to how some of their employees are talking to their customers. Why do they only give you an option to do a survey when you have received great help? If you've noticed, you never receive a request for a survey once you have been talked down to or treated horribly by your customer service rep.

I know that this will not change anything but I do have a little hope that there is someone out there sitting at their desk, reading this and knows exactly and understand my experience. Thank you for listening.

I dialed 611 to reach an AT&T wireless representative to discuss options to replace my phone. She offered me a new phone for $49.99 with a 2-year contract. I went down to my local store where Humberto informed me that the offer was not valid and I would have to pay $250. I told him to check the notes from my call and he confirmed the representative gave me the wrong info and they could not give me the phone for $49.99 with a 2-year contract.

I drove 40 miles round trip after confirming with the original representative what the costs would be. I left the store extremely frustrated, called the 611 number again and spoke with John. He said the first representative made a mistake, and I asked how they were going to fix it, he transferred me to Justin (Resolution Specialist) and I again explained that all I wanted was what was told to me, a new phone for $49.99 and sign a 2-year agreement. He said that was not possible, so I hung up the phone.

I drove 40 miles and wasted 2 hours of my time for nothing. I use my phone for work and now I'm going to be out of $200 extra, plus my time and gas money. The fact that AT&T doesn't have a better resolution path than this is insane and upper management should be help accountable. My only recourse is to change my home phone, my 3 cell phones and my Internet over to another carrier. My suggestion is to avoid AT&T at all costs if customer service means anything to you.

I moved from a VOIP phone to an AT&T Go Phone and a creditor, who has been harassing me for over a year, called my phone within three hours of activation. I contacted the customer service and they denied selling phone numbers. If this is not the case, how did this creditor get my number in such a time span.

I will have to purchase a phone that will reject given phone numbers.

While traveling to Cabo San Lucas, Mexico, I was unaware of the international phone rates and ignorantly sent and received many texts. With the exception of 3G internet connection, everything seemed as if I was using my phone in the United States. When I returned home from my week-long vacation, my phone's service never returned and after working with Apple support for a few hours, I was told to visit my local AT&T store. At the store, I was told that my service was put on suspension due to suspicious activity and that I had an international messaging fee of around $870. I realized that my ignorance was what caused the situation but in my mind, a warning at some point should have been sent to me before my service was put on suspension. I was never warned of anything and now I am forced to pay this significant bill before having my service returned. I think it is ridiculous that this amount is forced to be paid or my account will never be restored. So basically it is either pay the fee or drop my AT&T account.

My granddaughter has an AT&T cell phone that the primary use is for communication on her way to school and to work. She travels at night. The AT&T phone worked well for the first couple of months. Now, she has no service to and from her work due to problems with AT&T towers. This is a problem that AT&T knows and they have estimated that it could take up to a year to have it corrected.

I called this morning to cancel the service because of this problem. I was told that we still have to pay a fee of $135.00 for the early cancellation fee because they do not guarantee service. I was not aware that the law permitted companies to collect fees for services that they cannot provide.

I purchased a telephone from AT&T in September. The telephone had a design problem in that when you press the dial pad, the telephone shuts off. The telephone was replaced and the new telephone does the same thing. When pressing the dial pad, it shuts off. I have spoken with AT&T and they advised me that the only choice I have is to receive another phone of the same model. When I advised them that the phone itself has a design problem, they continue to tell me that I can only get the same model. I am willing to upgrade to another telephone but I would like some credit for the phone that was replaced and still has problems. My cell number is **. I have contacted AT&T numerous times and I get sent from one department to another. Then, they disconnect me.

AT&T Wireless refused to honor existing contract. I went to pay the bill to date for balance owed. I was told they arbitrarily disconnected one phone line in December and hit me with a termination fee because payment was not received in time. Contract on that line was due to end in 1 1/2 months. In addition, although I was paying balance to date up, they told me two differing scenarios of "what would happen" but the end result is they wanted payment and would arbitrarily decide (not through "normal" credit check) how much they would need as a deposit in order to restore service. They stated "we are not going through the normal means of a credit check". Then they stated if I was to pay the full balance of which $70 I did not owe, they could overlook this credit check! Being there is just a few months left on this contract with them, I refused to allow them to manipulate the contract and decide if they will honor it. They voided their own contract. The last statement made to me by the supervisor was "I don't really care if you pay us or not"!

I have been a customer for only 2 billing cycles (purchased an iPhone on Oct 30, 2010) and have been over billed for data usage since day 1.At the beginning of each billing cycle, which is the 3rd of the month, I reset the phone's counter to 0 at 12:00 a.m. but at 5:00 a.m. the same day, there were data charges applied. The phone was not used at all between midnight and 5:00 a.m. This was true on 12/03/10 and on 01/03/11.

In December, the beginning overcharge was 156 megabytes compared to 0 on the phone's counter and as the month progressed, the overcharge increased until at the end of the month AT&T's website showed 230 megabytes more than the phone. The overcharge was 19 megabytes at 5:00 a.m. on 01/03/11. I called AT&T in December to complain and they "opened a case" to investigate.

When I noticed by mid-month (after not hearing from them as promised) that the overcharge had grown, calling them back resulted in being informed that the "case" was closed and no over billing was found. This was all the more frustrating. There was no explanation offered as to the charge that appeared at 5:00 a.m. on the first day of the billing cycle.

I also called Apple to find out if there was any record of the iPhone's usage counters having problems with any operating system version and I was told that there were no problems with the iPhone in this regard but customers call to complain about being overcharged by AT&T all the time.

I have a Blackberry Curve cell through AT&T. This phone is new since December 12, 2010. The cell, including my daughter's cell, has been dropping calls both outgoing and incoming since December 23, 2010. I have spoken to 4 different people today and several others over the last 3 days concerning these dropped calls. I have also talked with 3 from technical support just today. I have done everything asked, including taking the battery out, putting it in, calling other numbers, etc. Finally, my one friend said she didn't have time to continue answering my calls. Nothing they do is working or solving the problem of the dropped calls.

The last tech support person I called wants me to go around town and copy the address and time of where I make the calls so that they can have their engineers track the problem! So with gas at almost 3 dollars a gallon, I should do their work? Then I said if you can't fix it, I want out of my contract. They of course said I could get an upgrade at a "discounted price"!

So, I am the only one who is supposed to keep up the end of the contract, meaning I have to pay the bill or buy my way out, while they can't provide the service! I would think they have broken the contract.

I am very upset and disappointed in the AT&T service and wish to write to the CEO and board members, which I shall consider.

My phone went out on 12/20/10 so we set an appointment for service on 10/27/10. AT&T did not come. A new appointment was scheduled on 1/3/11 but AT&T have not come by to fix my phone. If I have to change company, I will. I have been with AT&T for over 30 years now.

They changed my plan without permission and raised the rate, which voided the contract without termination fees. I want out. They are trying to rip me off. AT&T contract states I can get out without penalty if they cause adverse hardship or change the plans or rates without my written permission. They voided the contract ,so I want out without penalties.

I had been with AT&T since 2003. For the last 2 years, my service with AT&T has been horrible. I was getting dropped calls on a daily basis. I would call AT&T and they would so say send a single. When I moved to **, this got worst. No one could hardly understand with I was saying, because the static was so bad, or the calls would drop. After complaining over and over again to AT&T, I went with another phone company, Straight Talk. When I called my daughter from my new phone, she thought that I was still at work, because the call was so clear. I feel that AT&T did breach the contract of our agreement: 1) no drop calls, 2) no roaming, and 3) static free, "clear conversation".

4) AT&T also failed to advise their clients that they no longer had Verizon satellite singles, that they were dropped by them. And that is why the service is so horrible. I have always applied by my agreement with AT&T. If I changed my contract and dropped another line, I always paid for my new contract, and etc. Please ask them to provide you with all of payments and reasons for change. AT&T was also trying to overcharge me an extra month. I called and asked one of the operators why I was being charged for a month that I had already paid. She advised me because the payment was late! So, they added it back to my account.

By then I knew that they were overcharging me and a lot more of their clients. If you guys were to call and investigate, I am sure that it would be confirmed. I also asked what happened to my rollover minutes that I paid for all of the years, and they took back. When you buy anything, it is yours. That's another breach of the contract. You don't take back what someone has already paid for. That also goes with the ringtones. You purchase the ringtones, and after a year, you have to repurchase. So, who is really breaching the contract? I need help.

We have been without phone service for six days now. We cannot go on line to repair because it says no access for our account and if you use a neighbor's phone to call repair I have waited for over 30 minutes to talk to a rep when they say someone will be with you in 2 minutes. I have no idea when service will be back or if they are working on the problem. We need our phone as we are waiting for a call from UCLA to schedule my husband's radiation treatments.

I get no service where I live and get a lot of dropped calls. I have been a customer of theirs for many years, and want to get out of my contract because of the poor service in my area. Due to financial hardship, I need to cut back on my bills and would like to have cell service in my area so I can get rid of my land line to save money. I am stuck with cell service for four people that doesn't work in my area, and they want over $400 to let me get out of my contract when I have been their customer since 2002. I heard I should contact the FTA but cannot find any info on the FTA. If someone can email with info on the FTA that would be great.

On a dark and rainy night at 8:45 pm, there is a complete stranger knocking on my door trying to sell AT&&! Seriously? They have solicitors out there trying to sell the worst phone company ever at a time of night that not even my friends knock on my door. Terrible!

This is regarding the formal complaint against AT&T and its authorized agent Fatima ****. On November 28, 2010, Ameer **** and I upgraded our family plan wireless service with AT&T via its authorized third-party Agent Fatima ****, AT& T Hot Spot, ****, telephone ****, email ****. During the upgrade, we were given 2 Samsung phones for the price of $70.00 plus taxes. On December 11, 2010, we went back to Ms. ***** to exchange my phone due to poor reception. Ms. **** became very defensive and reluctant to exchange the phone and added that nothing is wrong with the phone and that AT&T is doing repairs and that is the reason for the poor reception. After I insisted to exchange my phone, she said that I should return on 12/15 at which time she will have new phones. I told her that I could not return on the 15th but I can return on the 18th and she said that was okay.

During this time, I also observed that the phone that Ms. **** gave to me was a used and defective phone. The model number on the box did not match the one on the phone. Prior to 12/18, my husband's phone's back cover started to slip out. On December 18, upon our return to Ms. *****'s store, she showed me the exact phones that she had on display on 11/28 and which I did not like. On the said date, Ameer informed Ms. **** that the back of his phone is slipping out constantly and he wanted to exchange his phone as well. Ms. ***** again became aggressive and indicated that nothing is wrong with the phone and that she has the same phone and it is working fine. She said that Ameer deliberately damaged the phone because she could see dust under the phone screen.

At that point, it was clear to me that Ms. **** did not want to exchange the 2 defective phones for two working phones. I told her that it was obvious that the phone is defective and the reason for the dust under the screen. She said she was not talking to me and asked me to leave the store. We then attempted to reverse the contract and she again became defensive and angry. She bluntly refused to exchange the phones and indicated that if we reversed the contact, we will have to pay a re-stocking fee of $100 for the 2 phones.

We left without a reversed contract or 2 new phones. After we left Ms. ****'s store, it was abundantly clear to me, given Ms. ****'s defensiveness and reluctance that she had full knowledge that the 2 phones she gave us for a fee of $70.00 were defective. Ironically, even though she alleged that AT&T was doing repairs and the reason for the poor reception that I complained about, Ameer did not experience that poor reception with his phone that I experienced. We repeatedly told her that the phones were defective and we needed to exchange them but on each occasion Ms. **** dismissed our complaints and acted like she was using the phones and not us.

Despite our complaints, she insisted that nothing was wrong with the phones without examining them. I subsequently contacted AT&T on 12/18 in an effort to obtain a meaningful resolution or alternatively to reverse the contract. On every occasion I contacted AT&T regarding Ms. ****'s conduct, I received contradictory responses from its representatives. The first AT&T representative told me that AT&T has no control over third party agents and cannot resolve my issue and that I must return the phones to the point-of-sale. After I told AT&T that Ms. **** refused to exchange the phones and I am not going back to her. I was given an address at **** which is another third-party agent who may be affiliated with Ms. ****'s store and would probably exchange the phones. I subsequently called back to determine what my options were if I could not get the phones exchanged at the Rockaway address that I was directed to go.

On this occasion, I spoke with a different AT&T representative, Angela, who informed me that I must go to the point-of-sale to return the phones because no other agent will take the phones back. At some point during this conversation, Angela called Ms. **** who informed Angela that Ameer admitted to her that he damaged the phone. I told Angela that Ms. **** is a downright liar. I was there during the discussion and Ameer did not say that to her. Ameer requested a phone exchange because the back of his phone is constantly slipping out. Angela then reassured me that AT&T is going to make an exception at one of its corporate stores. She said someone at the store would examine the phone to determine whether the phone was physically damaged as alleged by Ms. ****. We were instructed to go to the ****. I asked Angela for a contact name, she said to just show up and speak with anyone there.

On 12/19, Ameer and I took the phones to the AT&T store located at **** as instructed by Angela and spoke with Gerard. We explained the situation to him and he said they cannot do anything and that we must return the phones to Ms. ****. I told Gerard that Angela said they made an exception that we bring the phones here and if it is determined that Ameer deliberately damaged the phone. He pays $25.00 for the phone, we returned my defective phone, and we will either have the choice to reverse the contract or get 2 working phones from AT&T corporate store. To my surprise, Gerard said he could not do that and called Ms. **** who told him that we must pay to restock the phones if we want to reverse the contract. I told Gerard that was unfair to pay $100.00 to reshelf 2 defective phones which Ms. **** will hand down to other customers as she did to us and called it an upgrade.

At that point, I refused to pay $100 to restock 2 defective phones that we were not responsible for and instead requested an exchange of the phones for two working phones. Gerard called Ms. **** again who indicated that she would exchange both phones for an equal exchange. In addition, during my conversation with Gerard, he admitted that by just looking at my phone box and the handwriting in blue marker clearly indicated that my phone was a rejected phone. He also denied that AT&T was undergoing any repairs as alleged by Ms. ****. We left the store without any determination regarding ****'s phone nor a solution. AT&T just added more insult to our problems and made it more burdensome.

Upon returning the phones for a second time to Ms. **** for exchange on 12/19, she again refused to exchange ****'s phone and bluntly denied the fact that she told Gerard that she would exchange the phones for an equal value. She took my phone since it was obvious that the phone she gave me was a defective phone and the box the phone was placed in was not the right box. Despite the fact that the exchange should have been of equal value, she gave Ameer a phone in exchange for my defective phone for $105.00 and applied only $33.88 of the $45.00 plus taxes that I paid via credit card on 11/28 for the defective phone.

After spending over 4 unsuccessful hours on 12/19 to either reverse the upgrade or obtain 2 working phones, I contacted AT&T again on 12/19 and spoke with Kadisha. I reiterated the whole incident to her and of course, yet another contradictory response. Kadisha told me that she was going to send a new phone in the mail and provide a return address for the defective phone then subsequently reversed her statement and said she can only offer us another upgrade for an additional $60.00. I refused and told her that AT&T should assume some responsibility to resolve this issue. It is abundantly clear that Ms. ****'s conduct is unethical and deceptive.

Moreover, AT&T is supporting this type of unethical business practice and made it impossible for us to reverse the shoddy upgrade. On each occasion during my calls, I was given completely inconsistent responses by all the representatives that I spoke with at AT&T. To add insult to injury AT&T sent us to its corporate store knowing that the problem would not be resolved. AT&T policies consistently change during every conversation I have had with its representatives on 12/18 and 12/19. In essence, AT&T indicated that they could not do anything because it is a third-party agent. Irrespective of this allegation by AT&T, AT&T has given its third-party agent Ms. **** full access to our account with its permission to transact business on its behalf and yet refused to intervene regarding Ms. ****'s unethical conduct. AT&T should be responsible for its obligations to contracted customers.

The service we received from AT&T though its agent is certainly a downgrade and not an upgrade. Also, the contract does not reference restocking fee if a customer cancels his/her contract within 30 days. From inception, we were given 2 defective phones for an upgrade. I am requesting that we have the opportunity to reverse this shoddy upgrade and return the two defective phones without any liability. We are within our 30 days limit with valid reasons to reverse this upgrade and should not be held accountable for restocking fees for 2 defective phones.

With all due respect, we should have been given two new phones of equal value without any additional fees or alternatively, the opportunity to reverse the upgrade since we were given a downgrade. While AT&T is proud to say that they were giving up an upgrade, the phones, the 2 defective phones we were given did not even have videos while our older phones do have videos. Basically, AT&T has implied that we should be bounded by its 2-year contract with 2 dysfunctional phones while paying the monthly charges. If we have to provide our own phones then the contract should not prevail. I look forward to a fair and reasonable solution to this matter.

I moved to Florissant, CO, in July 2010. AT&T does not have cell towers/cell services in my town. I want to cancel my service. They want to charge me $250 to cancel two phones on my service. The third one doesn't have a cancellation fee. When I called and spoke with them, the account representative told me they would waive the cancellation fee since they don't provide service in my area. Their supervisor, Brian ***, said he would not waive the fee.

I have contacted numerous people,all have said they have eliminated my service it has been disconnected since march that is not functional. They are constantly harassing (email and paper bills) and adding additional charges monthly. Please make them stop. It is impossible to call them without staying on hold for an hour! Constant Emotional distress, I am a transplant patient w/kaiser/and ucsf and about to have a breakdown over this!

Back in March of 2010, I called U-Verse and asked how the system works. The lady said that they run fiber to our home and go straight to the modem with fiber and then coax out to everything else. I have the whole house D.V.R. I was very happy when the installer arrived. He said that he hate when they lie like that then he have to explain to the customer and they get all mad at him. This is just the start.

After seven months of the modem faulting out and losing all of our services, we finally had a technician come out after 50 some service calls. He said our phone lines were full of water and rotten out on the pole. We were told AT&T was running new cable and would be completed by the 15th of December but our service has only gotten worse. Now, they are sending another indoor technician out to open a new ticket to check what they have already checked and know that there is no problem indoor and that the problem is out on the line. I would not recommend U-Verse to anyone!

I have been with AT&T for more than 30 years, but I feel that will change, after the contract expires. It is easy now to see why the top three wireless companies, T-Mobile, Verizon Wireless, and U.S Cellular, are leading in customer service over AT&T. After I ordered my new phone, I found out about the international plan I had earlier cancelled, was not cancelled. When my wife (after waiting an hour and a half) purchased her new phone, along with a car charger, found out the next day she had received the wrong charger.

She went back to the service center (why called that, I don't know) and asked if she could exchange the charger. The rep told her that she'll see what she could do, and ask one of the reps behind the counters, and she told her she would have to wait in line, and she was fourth in line. She decided to come back the next day. She came back the next day and again asked if she could just exchange the wrong charger, that an AT&T rep sold to her, and she was told to wait in line. After an hour in line, a couple came in, asked the rep if they could explain one thing about their phones, and they were allowed to then go ahead, and order another phone, passing the three people in line. Then after finally getting to a rep, she was able to change the charger which took about 5 minutes.

I called the service center to see if I could purchase a gift card without standing in line, and they told me I could and to come on in. After getting there, I was told to wait in line, and I was the fourth in line. After waiting in line for about thirty minutes, and still fourth in the line, I watched someone come in and go straight to the counter, and transacted business. I left the store explaining to the door person it is easy to see why AT&T is dead last in customer service. A company that has grown so much, now shows the greedy contempt they have for their customers that helped them get there.

I purchased an AT&T Go Phone for my son. It is not working. I took it to an AT&T store in Eau Claire, WI. I spent a total of 2 hours on phone giving information to the first AT&T person then to be told that this is a manufacturer issue and please hold while he transfers me. The phone is an LG sold by AT&T. Then I'm told how to ship it and if they decide it was broke from improper use, too bad for me. It seems to me that they are making warranty claims so difficult that I'd rather throw it away then go through all the hassle. If AT&T feels it is a manufacturer problem, then they can send it to LG. There will be pictures of phone taken before I send it in. I hope they tell me it is broke from improper use or care then they can find out just how much trouble I can be over a $100.00 phone.

I am currently an AT&T customer who is highly disappointed in their customer service representatives and billing department for internet technician fees pertaining to DSL high-speed internet. Throughout my time, as a DSL customer, I have spent numerous hours on the phone to resolve persistent problems their company has yet to finish resolving.

When my services were first requested to be turned on for one residential account, their customer service representative requested two accounts to be active. I received my first bill and then another bill for a different account. I spent hours within the first three days of receiving the bill informing representatives that I only requested one account. Needless to say, their customer service representatives are tarnishing my credit report with an account which never existed. Who needs two separate accounts in a residence? I know I don't need two accounts; I only need one.

This account is now sitting in collections because of their customer service representative's inability to adequately set up new accounts. My account, which is actually in use, has been continually charged for technician services on my internet. I have called countless times trying to resolve the persistent unauthorized charges that their technicians keep billing me for. I have never requested a technician to service my internet or come to my home for maintenance. Their service representatives will never allow me to speak with a manager about these problems.

I waited on hold for long periods of time to constantly be transferred and to be disconnected. I have explained to their representatives that there are several class-action lawsuits which have been filed against AT&T. I have also tried to have problems like this resolved and to inform AT&T of its actions, such as these, which cause class-action lawsuits. I have tried on several attempts to explain that AT&T needs to research this serious flaw in billing and to have the situation corrected.

This is a continuous monthly problem and all I do is waste countless hours, which add up to days, on the phone arguing with unauthorized charges to my bill. I have explained to their representatives and I quote, it is customers like me who could file a class-action lawsuit. I never once said, I would file. I stated that all I want is the issues resolved and to speak with a manager! Yet, even with my requests and continuous explaining of this serious problem, AT&T customer service representatives refused under good cause to credit my account for my time and continuous notification of a serious billing problem for unauthorized charges.

Now, I am requesting again in writing under good cause for the bill in collections which tarnishes my credit to be resolved within a timely manner. Secondly, I am requesting under good cause for every month I've had service a free month of service.

Since I have had to call about issues every month I've had service, I find it reasonable to receive a free for each month I've had service. I've had service since May 2010; therefore I'm requesting a minimum of eight months of service. I use the DSL internet to complete a Bachelor's Degree online and volunteer my time on the internet to assist in the arrests of criminal offenders, especially repeat sexual offenders.

Finally, a knowledgeable person needs to investigate and prevent the future of these billing problems from persisting. I would also suggest for their employment process, to complete an overall evaluation of one's abilities to adequately complete his or her duties within their company. I would not consider a survey from customer's effective, for surveys are not always offered for the representatives who failed to effectively complete the tasks at hand.

Lastly, here is some research done pertaining to similar problems related to AT&T which sufficiently back up loyal customer concerns. The road AT&T is on with all of the legal allegations, AT&T is constantly up against will result in AT&T going bankrupt because of all of the class-action lawsuits. This is why it has come to my attention that AT&T would rather settle to reduce the losses. This is the way a business is run, am I correct? Therefore, a resolution is imperative.

Due to AT&T's inability to adequately send a correct bill without unauthorized charges, I have spent countless hours which can be compiled into days complaining on the phone. I am on a prepaid phone wasting my minutes to speak with the company. I am an online college student who has to submit homework online. Every time there is an unauthorized charge, I have to call AT&T and wait for the credit to post (if the credit is done correctly) to pay my bill. My services have been interrupted. I have also been disconnected for paying a bill on the day it was due through their automated service.

When the problem first began, one of my classes suffered due to these continuous problems. I received my very first C. I have been paying continuously, for I need the service for college. Therefore, I feel I am owed for the costs I've lost and punitive damages for my credit being affected. I spend my spare time on the internet volunteering. The more time I waste having to handle these problems, there is one less criminal offender being tracked down and reported to local law enforcement.

AT&T is even affecting the safety and well-being of society because my time is being consumed by them.

I purshased an AT&T Go Phone, that is pay as you go, Plan for $1 on the days you used the phone to make voice calls. I only made two voice calls and then used the phone just to text message at 20 cents per message. I never knew that when the phone is in active, time would not end unless you logged into account. AT&T shut off the phone causing me to loose food and not to make an emergency call before I would be out and the active time had ended. There is money left in my account and they will not return it to me.

Continually have no signal in our northeast WI. location. We have no landline phone anymore, because the wife and I both have cellphones through AT&T. So, we cannot even contact them unless we go to a landline phone. We have done this 2 times in the past 6 months about this same, exact problem. Now, on December 15th, it has happened again! I can't even get a hold of them on the computer because of registration passwords that we never had to start with. I am currently on my way to a landline to try and get a hold of them again!

Every time it rains, I lose my phone service. This started on 11-22-10 and it is still happening today, 12-14-10, It's raining now and I don't have a working phone even though there have been two different phone guys out here and said they fixed it. They have not fixed it. It only works again when it stops raining and the line dries out then it works and AT&T representative will call and say they fixed it, ****. They are just stupid at AT&T and you know what they say about stupid, you can't fix stupid.

Jason at AT&T told me he would not refund my $15 that they owe me for services not rendered. He said he could give me airtime credit of $15 and he told me that I could sell the airtime minutes to someone else. I did not know that I had a license to sell airtime minutes. I am not a business and I don't have any license to sell minutes. He is an AT&T representative informing me, a customer, to sell airtime. I am sure that is not legal.

One day, after the 30-day warranty on the LG Neon II, it stopped working! I purchased it at $170, and AT&T refused to let me exchange the phone at the local AT&T seller. Also, they expected me to go without any phone (no land line) until they could send me a refurbished LG Neon II, while charging me a fee for a phone with no battery.

I spent 2 hours and 13 minutes on Skype. being switched from department to department. ATT does not care at all about their customers. They will lose me as a customer and I will lose about $170 for the phone and $140 for early termination of my contract. All this lost money and frustration for me just because the new phone failed one day after the 30-day initial warranty.

Under the 1-year warranty I would get a refurbished (used) replacement phone. Every department representative toed the AT&T line and refused to work with me. AT&T is the worst. Don't sign up with them. They don't stand behind their products or their services.

In August of 2010, I spoke with AT&T. They switched my regular internet service to their high speed special of $14.95 per month. It is regularly $40 per month. A couple of weeks later, I received a confirmation letter. It stated that my services would be $40 per month. I phoned them. They said it was in fact $14.95 and the paper work had not all went through. Two weeks later, I receive my bill. I was being billed for $40 per month. I called again. They said that I had to pay $40 per month and that there was a mistake in billing at it would be corrected after 2 or 3 billing cycles. I told them no, I wanted it corrected. If they could not charge me what I was told, I would cancel it. They said, "You are in a contract for a year. You cannot cancel unless you pay the early termination fee." I said, "I will not pay a fee. My contract was void the minute you lied to me about the cost."

The gentlemen assured me he was taking care of things and I would not have to worry about it again. That if I happen to get another $40 bill to call and let them know and go ahead and just pay the $14.95 until it corrects itself. So again, I waited. I paid the $14.95 and go on. I get another bill. It's still showing charges at $40. Now, I have late fees and past due charges. I called and they told me that I have finally got to the person that will help me take care of the problem (still not true). A few days later, I received a disconnect notice. I called and they told me they are taking care of it, crediting my account. It will all be corrected the next month. Another months pass, still no results.

November 29, mid morning, I'm online and my service disconnects. I called and they told me it's because I have not paid my past due amounts. I told them to read my notes. She did (Robin ***) give me an ID of xxx, told me she is "the one to take care of it all." And after 6 to 9 phone calls later, I believed her. She told me she is crediting my account for two months and fixing the billing. I was satisfied with two months of free service after all of my trouble and this all to be over and taken care of. So, I've been waiting on a bill to see the results. Yesterday, I received my bill. Wow! Add salt to the wound. They charged me for a restoration fee of $30 for their mistake. And once again, my billing is not taken care of.

There's more issues. I phoned AT&T once I opened my bill. The phone lines are not set up for problems like this. It wants to send you everywhere but where you need. I finally get someone on the line and I cannot understand the man. "I am speak English," he does not do it well. There's some more salt to the wound. So I hang up and call back this morning and I asked for a supervisor. I stayed on hold and the lady comes back on the line and says one will call you right back. Five hours later, still no call. So, I called again, talked to a gentlemen, explained that I would like to talk to a supervisor and do not wish to go over all of this just to get transferred and explain it again. He says, "Okay, I will transfer you to a supervisor." I got transferred to a disconnected personnel (more salt to the wound.)

After transferring three more times, I get Jennifer, ID# xxx. Jennifer assured me she was going to help. I hope she did. However, I found out that they did not start my contract in August. They started it last month. I told her I will show them cancelled checks showing my payments. She said she sees that I have paid. They just posted it last month. So my contract is from November 2010 to November 2011, not August 2010 to August 2011 like it should be and that it will take 2 or 3 more billing cycles to get this resolved. She cannot help me either.

She just adjusts my account to where I am paying my $14.95 and it will eventually all equal out. All I want is to see what I actually owe and not their billing issues. She cannot give me an answer to why the billing is messed up and they cannot fix it and why they did not start my service date in August and I'm in a contract two months longer than I should be. I asked for a copy of all of my notes from all of my calls and she told me I would have to go through the police department is the only way they do that. She is not authorized to send them to me.

I would think my records are mine and I should be able to see what they wrote. Last night, I got online to email a complaint to AT&T, and it was next to impossible to find a place to do that. I finally got there somehow. Haven't heard anything back from that complaint letter. I did send a complaint to the Better Business Bureau. I do not want any money. I am just very frustrated at this kind of customer service. No one can help. No one can correct it. The billing is messed up and they can't do a thing about it. Just wait for it all to work its way out. I either pay $40 a month and later get credited back when the billing kicks in (I'm not doing that. It's not what I signed up for) or get disconnected and lied to. Bottom line, AT&T's customer service is bad. Their billing is messed up and it's hard to get through online and to the right person in situations that no one can fix.

Since last 3 months, I have been seeing a suspicious charge on my bill for ringtone downloads amounting to #19.99 per month. I have never subscribed to any such service and these scammers (Flycell here) are continuously charging my wireless phone account with ATT.

I called up the ATT Customer Care and they refunded me the charge immediately and put a blocker on such charges. But it didn't stop Flycell to keep charging me further. Flycell is definitely a scam, but it seems ATT is also well aware of this and they are working with them to siphon out extra money from their customers.

This is a fraud, and Flycell and ATT should be brought to justice. I am getting harassed now every time I call ATT Customer Care and they show that they are giving me a refund as a favor. It's not a favor. It's a scam and ATT is a part of it.

I was charged for a subscription to The News You Can Use that I never requested. I was billed for four months before I realized I was being billed for a subscription I did not know I had or wanted. AT&T would refund only three of the four months of charges. This was unacceptable. I requested a name and address in order to voice a formal complaint. They could not nor would not provide a contact. This is also unacceptable. Also in 2009, I discovered that I had been billed for "text messaging", a plan that I did not know I had and had not requested. A refund was also given but not for the full amount. I am a senior citizen and feel all of the above was fraudulent. The time I have spent on this over the past 2 years was very upsetting. Please do everything you can to stop others from experiencing this kind of treatment.

I was charged for a subscription to The News You Can Use that I never requested. I was billed for four months before I realized I was being billed for a subscription I did not know I had or wanted. AT&T would refund only three of the four months of charges. This was unacceptable. I requested a name and address in order to voice a formal complaint. They could not nor would not provide a contact. This is also unacceptable. Also in 2009, I discovered that I had been billed for "text messaging", a plan that I did not know I had and had not requested. A refund was also given but not for the full amount. I am a senior citizen and feel all of the above was fraudulent. The time I have spent on this over the past 2 years was very upsetting. Please do everything you can to stop others from experiencing this kind of treatment.

My 2 year service contract agreement with AT&T for mobile service expired on December 5. So I called on the 5th to end my service with them, as I had already signed a service agreement with Sprint (which was a much better deal for services and price). I was told I would need to pay for the rest of December as the billing cycle had started on December 3 and that they do not prorate the last bill (this is included in the service agreement). However, to end my service on the 3rd, I would've paid an early termination fee because my contract agreement did not expire until the 5th.

I feel cheated as if there was no way I could end my agreement with AT&T without paying some kind of fine. Even though I ended my service agreement with them on December 5, I am expected to pay over $90 for service in December, which I will not use. I actually cannot use the mobile because I ended my agreement with them. Although this is not a great deal of money, if they do this to everyone or the majority of those who chose a different mobile service, it would greatly add up. This seems at par with the service agreement lawsuit they lost recently.

My brother had a heart attack on 11/15 and has been in a coma. I contacted ATT on 12/10 to try and modify his cell plan since it wasn't being used. I was told the only way to modify the plan was by a power of attorney or if I knew his password. Obviously, I can't get his password and he can't sign a power of attorney. ATT response was that they could make no change and my options were limited to paying the bill or not.

My cellular phone was 'picked' at a party on the night of the 5th of December at a function. I first notice the phone missing on Monday morning at 6:30am and since I have Sprint Family locator on all my phones, I tracked the phone as follows: I verified that at three separate locations, an AT&T van was installing or working on existing lines.

The phone was finally turned off by the employee, one Leon ** at around 12:30 pm. I got the employee's name by calling the following overseas long distance numbers, he called with my phone while refusing to answer my calls to said phone. I have reported the matter to the Fort Lauderdale Police (Case #**) and hope an arrest is made soon.

I would appreciate this employee being investigated by AT&T as no one wants a dishonest person representing them. My phone, a Palm Treo T850 Pro, had proprietary software from Primerica installed which drove the value to over $700 and the phone calls made by this person cost $136.00. I would sincerely appreciate an attempt to make this situation right, as this was unnecessary and should not be condoned.

I have received excessive extra charges on my bill every time I have contracted service with them. At present they are charging $10 extra on a line they advertised as $15, so I pay no less than $25 for this extra line. In total my bill is approximately 15% more than the advertised rate due to "fees".

While attempting to cancel my cell service, I spoke to 5 very courteous, helpful representatives. Then, I asked to speak to a supervisor in the "cancelling" department. His name was Kenna (not sure of spelling) **. We discussed my problem for several minutes. Then, he appeared to start getting annoyed with me. I was explaining that in today's economy, and living on a fixed income, I could no longer pay my monthly cell bill, much less pay the $280.00 penalty he said I would be charged. At some point in my explanation, he hung up on me. I was upset and annoyed with him, but I did not verbally abuse him, or use foul language. I just wanted him to understand my situation. At some point, one of the reps put cancelled status on my account. But when I called back to try to resolve the issue, I was told that my status was "suspended" again.

For many months AT&T Wireless has been overcharging for the services. Even after I stopped a feature on my monthly service, they keep adding and forcing me to pay for these charges. Every time I get a bill, I have to call AT&T to adjust excessive charges. This is out of control. I need to some assistance. I would like to get my monthly dues back as a result of poor and predatory services by AT&T.

I am writing to complain about fraud and customer mistreatment on behalf of the AT&T agent and supervisors I have dealt with. I have been with AT&T over 2 years. I have disconnected and reconnected because of broken promises within the last two years. Agents has access my account and made changes on my account, and now recently, an agent ordered internet on my account when I called to cancel and fix my other line **. I have not had service on that line for over 4 months and I have called in numerous times and yet nothing has been done.

This has been the worst customer service and the previous rep Mr. ** told me that it's my fault that I did not call in when I saw those changes, and that he can't do anything for me because I ordered it. There was no apology and empathy, and then he placed a supervisor named Ms. ** on the line who was rude and kept interrupting me and told me that she won't help me because it shows I talk to someone. Then she refused to give me her ID or first name advising me that she has the right not to tell that information.

I need something done ASAP because this is going to turn into a legal issue because they did the same thing last year and this year again. No one wants to take responsibility for the actions on my account. I need a response to let me know what is going to be done. I have paid for services I never used because AT&T did not provide with the services I was promised or purchased.

AT&T is ruining my credit by blaming me for an account that does not belong to me. If they checked the social security number and date of birth of the person who opened this account, they will see that it is different from mine.

Thus, if the store has sold a telephone, it was sold to you.'

AT&T has failed to provide me with a copy of a signed contract with my signature or any other proof that it was me, there in the store signing it. And, of course, I am billed with the early termination fee for the contract I have never renewed. It gets better, I have decided not to spend any more time on pointless telephone conversations with friendly AT&T representatives and their managers and take AT&T to court. I have called AT&T to get legal information - corporation name, legal address, etc. At first, a representative told me that this information can only be given to an attorney, second, after explaining to the representative that such information is public in the first place, I was told that I can only get that information from the AT&T National Complaint Center and I was given a number to a coin store in North Carolina.

At this time, I am gathering information to file a court case. Any help would be greatly appreciated.

In 2008, I had $39 worth of charges that I could not find out about, and AT&T could not explain. I requested several times for them to send me paper statements, so that I could go through them, and find out what happened. They sent my account to collections, knowing that I was disputing some charges. I called to pay my bill, and a rep told me my account had been sent to an outside collections agency. I called the collections agency and asked to make payments. The lady told me if I paid that day, I would get a $12 discount (woohoo!), but I paid it so it would be done. A week later I tried to get a credit card with my credit union, and they told me that AT&T had gone to my credit as saying "paid less than owed", which kept me from getting a credit card, despite having an otherwise perfect credit.

I am just now getting that one taken care of, and now there is a new problem with AT&T. My husband and I lived in TX, and I had an AR cell plan through them. I put my husband's two business cellphones and his son's on my plan, and upgraded the family plan for more minutes. Last month, we decided to get a divorce. I let him and his son stay on my phone plan, because he told me he would pay the bill, until I found a job. He went in to an AT&T store to pay the phone bill, and the rep gave him a really hard time, asking him question after question, and asking for security codes, just to pay the bill! I called AT&T, and told them anytime someone wanted to pay my bill, they needed to let them. They don't have to give out any information about the account, just take the money, and credit it to the account.

The bill did not get paid. My husband called me from an AT&T store in TX, because I am now living in AR, and asked me if I would authorize him to split his phones off my plan. He then handed the phone over to the AT&T rep. The rep asked me if it was okay to transfer the phone numbers over. I told the rep that as long as he paid the entire balance, everything that was owed on that account, because I was closing that account, and getting an Arkansas one, just for me and my daughter. He reassured me that my husband was paying all that was due on that account. So, I authorized him to move my husband's phone numbers off my account. This was the only leverage I had, to get him to pay this bill, as him and his son were the only ones who used the minutes. My daughter and I only used the unlimited texting.

I went ahead and got that account closed with a woman rep at AT&T, and got Arkansas phone numbers. I went in to look, to make sure that the old account had been closed online, and it says I am past due for $285.60. I called and spoke with a rep, and they told me that my husband only had to pay the past due amount on the account, to get his phone numbers transferred. Well, that was not what I authorized. The rep also told me that at the time of the transfer, $616 was due, but only $331 was past due. I have been battling this out with his attorney, while we are in the middle of a divorce. I have called AT&T umpteen million times, and told them I do not have a job, and this is a legal issue, and to not send that account to collections. This was their fault for not making him pay that bill, when I requested everything to be paid, before they transferred his phone numbers to him.

Now yet another thing is going to collections and hitting my credit. I have never had problems with any other service providers, and this is twice that they have put a blemish on my otherwise sparkling credit. I work very hard to pay my bills to keep my credit good. Then, on November 30, my mother noticed that when she called me, she got a recording that said this number is no longer in service. I called 611 to speak to AT&T, and it said it had been suspended due to non-payment. I called them, and told them I had just made my payment and it was showing on my online account as being paid on November 13. The lady started stuttering, and put me on hold like 5 times. She finally came back and told me that the phones were back on, and that someone had called them, and told them to shut off my phones.

My husband knows my social security number and DOB, so I would imagine it was him. I don't know how that can happen, but evidently it did. Then I asked about the old account, and if I could just make payments, seeing that my husband was refusing to pay that bill. She sent me to another department. The lady told me that it was too late to make payments on that account, and they could shut off the phones on my new account, if the old one was not paid in full. I don't get how I could even get a new account, if I had an old account that had a balance due on it. It is really strange. The whole thing is fishy to me. Every time I ask about the old account, they cant seem to find it. They have already given that old cell phone number out to someone else. Weird!

How can they close an account if it has a balance due? The whole thing is really strange and confusing. I know I told the rep that was doing the transfer of phone numbers that I authorized the transfer only, if the entire amount due on that account was paid in full. He did not honor my request, and now I am paying for it.

I am unemployed and in the middle of a divorce. The cell phone numbers that were transferred over, were the only leverage I had to get my husband to pay that bill. Now, it is being sent to collections, and I can not pay it. I am having to pay my current cell phone bill from working temp jobs here and there, barely making ends meet, living with my retired mother, living off SSI. I would not be having this problem, and would probably be divorced by now, if the rep had just done what I asked, and made my husband pay everything on that account.

Discovered a third party subscription charge of $9.99 on my latest cell phone bill. Contacted AT&T and found out this charge has been showing up on my bill unnoticed by me since May 2010. However, a manager told me I need to contact Hot-Hot-News.com the third party to try to get my money back as AT&T can only go back three months.

The manager did credit back to my account three months of charges but the latest month was less than $2.00 so far so my 3 month credit totaled $21.65 not $29.97! So far, I have been unable to get a phone number or address for hot-hot-news.com to try to get money from them. I don't believe I will be able to get my money back.

AT&T manager has now set up PIN codes on my two cell phone lines to keep this fraud from happening again. Why don't they set it up that way to begin with before I was out $80.00.

When I signed up for my AT&T service, I received a "free" calling card for my home number. Thinking that the so-called "free" calling card was a part of my long distance package, I found out differently when I received my bill. I was charged an additional $45 on my bill for using the card! When I researched it further on their site, I found out they charge $1.15 per minute! They should disclose the use charges upfront instead of offering it as a free service. I've been trying to get my phone bill down to a reasonable amount since I've moved to a residence that is "wired" for AT&T services. Since I'm renting, I cannot have a competitor company come in and change the wiring.

How come I wasn't offered the $1.00 a day plan?

I signed a 2-year contract for a Sierra Wireless "air card" with AT&T for internet access, to be billed along with my cell phone (as well as my sister's as we are on a family plan). I was told there was no maximum for the data usage, though the small print says terms are subject to change. Apparently, 9 months later the terms did change. This resulted in my access to the internet being "blocked" as I exceeded the allowable overage above the new maximum amount (they block it after this is reached, so the fee doesn't go through the roof). When I called to find out what was happening, I was told that I had been notified of the impending change, and given the choice to opt out of my contract if I chose to with no termination fee.

My complaint to them was that I had not been notified. Three long calls later, I was told the text message (my notification) had been sent to the Sierra Wireless device, which is a modem. Even the supervisor could not tell me how to retrieve a text message from it. Nowhere in the contract did it spell out how notification was to occur. They claim that the "system" automatically sends out the notice to the lowest number in the series on the account, which is in this case "the device". The supervisor seemed to think that this action satisfies "notification to the customer". I do not.

The question is: would a reasonable person expect a customer to learn how to read text message sent to a modem, just in case AT&T might have a change on terms and condition sent there if no one had ever explained their notification process? I am being skewered by a technicality. Why is this a problem? I never have exceeded their "maximum" of 5GB in a month, until I learned how to download movies this month, which resulted in the overage and block. If I had heard about this change, I would have made it my business to make sure I did not exceed this amount by doing some research about how to view my usage. But why would I ever do that if I thought there was no maximum?

The problem in dollars: If I agree to sign on to their new terms, they will charge me only a $68 over-use fee for this month, and unblock my access. If I do not agree and opt for the right to early termination (which is pretty darn tempting right now), they will charge me the full freight of $681, which is based on the amount for overage in the old agreement (I thought there was effectively no maximum - hint: they say there actually was a 5GB max, but they didn't charge if you went above it). I would prefer not to have to sign this new agreement just to avoid the excessive charge of $681; this would be signing under duress. I was unable to convince Mr. Hedrick that their notification process was not effectively a notification. I have only until 12/14/10 to sign the new contract, or I will be billed the full amount.

AT&T stole about $86 from my pay, for GoPhone. I was 2 days late in adding money to my phone. They did not rollover the remaining money, when I added another $25. I called many times, but I never got to a real person to put back the money on my phone.

I have had AT&T cell phones for several years and have been happy with them. But now, the tower is being restored and I can't hear out of my phone at home, plus many dropped calls. My job requires me to have a working phone from home. AT&T tried to call and troubleshoot twice but both times, my phone dropped them. They do not know when the tower will be restored. We got two new phones over the summer, recommended by the AT&T to see if it would help and it did for about 45 days. Now, we can't return the phones because it's past 30 days and they want to charge us for cancellation fees for a product that is not working - lack of service through their network. I do not think we need to pay these fees and am willing to return the phones.

I opened a contract in July based on false information given to me by a sales person. I was informed my plan would cover things that it in fact does not. My bill changes each and every month and I have to call and fight to find out what they have changed this month. I finally called to cancel and am being hit with $425 in fees. As I have been given so much false information I do not feel that I should be responsible for these fees. I had no problem with the service, just the runaround information that I continue to be given. I am financially in the hole as my bill increased every month and now there are fees on top of it. I do not think it's right for big companies to bully single mothers who are just trying to get by.

I am going to paste the same paragraph I submitted to the FTC:

I borrowed an iPhone from a friend to try it and see if it was something I wanted to buy. Approximately 2 weeks after beginning use with my AT&T SIM card, I received a text message from AT&T advising me that because I had an iPhone, they had automatically activated the data plan for my phone line (about 2 months ago, I had called AT&T to block data communications from my regular phone to make sure it could not happen by accident, so this went against my services request as well). I called AT&T immediately and spoke to a customer rep requesting to cancel the data service plan as I was not interested in it. I was told that because I was operating a smartphone, I had to pay for a data plan even if I did not intend to use the plan and I used the device only as a regular mobile phone.

I went through three levels of management (or at least so I was told) and always received the same answer: AT&T imposes the data plan to anyone having a smartphone even when the phone was not purchased from AT&T (it seems like Verizon, the other major provider in California, has a similar policy). I believe it should be illegal for a service provider to force me to pay for a service I do not want - if anyone, it is Apple that could impose certain services with its devices (as it does). Consumers are being abused by being forced to pay for services they are not requested or wanted without an option. Because the technology is too new to have any type of formal regulation, they have taken advantage of this loophole. It is time to set limits for telecommunication giants in this area. Kindly look into this, it should be illegal. Thank you.

I bought a Motorola Backflip on 5/6/10. As this device is under warranty for one year from the date of purchase, they have sent me two replacement phones as the company does not service this model. As this next replacement would be the 4th phone in just over 6 months, I asked for an upgrade to an iPhone 3g. I was told this is not possible as the warranty only provides phones of similar quality to that one mentioned above.

Each of the phones they are willing to replace it with have similar issues, and therefore I feel uncomfortable accepting if I will have to return and replace it again. I asked for a refund of the amount I spent on the original purchase, $200, and the company says it does not work like this. I want the iPhone for my daughter as we feel this is the best option phone wise so she will not continue to have issues.

In October 2010 AT&T reduced the rate of one of Go Phone plans from $3 per day for unlimited calls to $2 per day and changed the number of text messages from 500 a month to unlimited. However, they would not give existing users the reduced price unless they specifically called in and requested it. This is certainly illegal. They are claiming their customers are obligated to phone in to request this change because it was a change in plans. There in fact was no change in services except they increased the text from 500, which is virtually unlimited for most consumers, to unlimited and reduced the price. They did away with the $3 unlimited use the same time they introduced the $2 a day for new customers. When a company advertises certain rates/services, they are obligated to honor those prices without prejudice to all their customers.

They are further adding insult to injury by refusing to refund the difference because I did not call in before I made the calls, though it was weeks after they advertised the change in rate for unlimited daily calls. AT&T is being unethical and insulting by pretending that was a 'new' plan and therefore did not have to automatically supply it at the new advertised price.

I have been AT&T customer since last couple years. I had 4 lines on my account. Recently on three of lines, the 2 year contract ended and I also add one more line. Now, they were eligible for upgrade so I upgraded the phones. After a month, when I received a bill there were charges on the upgraded phone for AT&T Mobile Purchases & Downloads in amount of 1.06, 19.99, and 19.99. After calling couple times, they credit 1.06 and 11.73, 11.73. They never credited the full amount. Again for this month I upgraded my another line for which was eligible for upgrade and I got charged for Mobile TV in amount of 2.66 & 9.99 which I never ordered. So, I just want to say that I was lucky that I check my bill every month, but people who don't check, they might be paying for this hidden charges which AT&T is charging whether knowingly or unknowingly?

I have been receiving faulty software-laden phones from AT&T. Last month, a representative said they would reduce my bill for the next three months. They did not. On an average week, I probably called them three different times trying to resolve issues. Today alone I was speaking with four different people and one supervisor that conveniently disconnected my transferring of a call. I have been constantly been lied to by their reps. I have received one refurbished phone after the other that only lasts about two months.

I initially paid $300-400 with my new one and they replaced it with these broken down refurbished phones. The bottom line is: they want you to sign another two-year contract and pay for another brand new phone. The other problem is they almost demand you have a home phone before you even get issues resolved. I want my money back I paid for my brand new phone and they need to hire qualified and more caring customer service reps.

Topaz

AT&T mistakenly cut service to my cell phone number instead of my daughter's cell who went off to college (in the same state), but AT&T had no coverage for her area. Now to turn my phone back on, they want my permission to run a credit check. I said "No, it's your fault. You turned off the wrong number". They assured me this was an "internal credit check" and would not affect my credit score (as my concern was any inquiry lowers your credit score), I was asked why I was worried, to which I replied "I have nothing to worry about.

I have excellent credit, you have my "internal credit" history in front of you. You can see we have had this account with you for years and never been late, so there is no need to get my permission to run an internal credit report". I was told the computer has to run this "report". I was passed along from a customer service representative to the resolution department to her manager Clayton ** at Decatur operations who then assigned me an ICU case number to be handled by Brian **. I don't understand why AT&T cannot simply restore my service since they made the mistake without running this credit report.

They have the worst customer service in the nation! When I set up initial service, many things were not disclosed or completely hidden. I had to make numerous calls to remedy anything and had some of the poorest service I have ever experienced. I just want a complaint to be on file as someone needs to stop this almost criminal company from continued consumer ripoffs.

I returned a broken cell phone by US mail with a label provided by AT&T via email. It has been almost 2 months. AT&T says that they have not received my return. They want to charge me hundreds of dollars for a phone that I personally put into a USPS mailbox.

I have had a wireless data plan from AT&T that was for unlimited usage when I first got the account on 12/2/05. Just recently, I found out that they are cutting the unlimited and giving me a 5 GB-a-month limit. In May 2010, I purchased a USB connect modem from AT&T so I could use it on my laptop and desk model so that I could avoid the 2-year contract and do the month-to-month and the unlimited account was grandfathered in at that time. Also, it wasn't like AT&T had anything to worry about by loosing me as a customer. When I called their customer service, they say that the corporate did this and no longer offer an unlimited plan and the only choices I have are to go with it or cancel the account without penalties. They also did this without my consent. I have also been paying the monthly bill since day one so it's not like it's ever fallen into delinquency.

I had service 9 months; they've been over charging every month. The 9 months credits every month up to $150.00. The bill for Dec 2010 is the same, over billed $110. I'm not calling again for credits, have all previous bills that show all the credits.

I am frustrated and need your help. I upgraded my cell phone in March 2010. Approximately one month ago In October 2010, I began having problems with my phone. I was sent a refurbished phone. It did not work. I called in and was sent another refurbished phone. It did not work. Both of the refurbished phones that I was sent contained important text messages that relate to the safety and well being of a child. I have repeatedly asked how to get those messages. I was told that I could not get help in retrieving those messages, especially if I left AT&T. I have not had an operable phone in over three weeks. I have had to physically take the SIM card out of my Smart phone and place it in a phone that I owned over four years ago. I still being charged Smart phone prices.

In October 2010 was told that there was nothing that could be done to assist me until November 10, 2010 at which time I would be eligible for an "exceptional upgrade". The only way that I could be assured of receiving a phone that would work would be to extend my contract. On November 10, 2010, I called what I was told was the Exceptional Upgrade department at 1-866-650-1836. I was once again transferred from department to department with no assistance. I was transferred to a woman in Customer Care who at first told me that she could adjust all outstanding balances because of my problems.

When I asked her to transfer me to the cancellation department I was told that "policy dictates that if I cancel that no adjustments be made." I informed her that I had already contacted the FCC. I have spent over 21 hours on the phone being transferred from department to department and I still do not have an operable phone. I am asking your assistance in getting out of my contract, 2 lines involved, so that I can obtain a phone that works.

AT&T took $50 out of my account for a deposit on a cancelled order. I called to ask them about refunding my money, and they told me it would be refunded back to my account in 72 hours. It was not. I called again, and they said it would be 14 days before it would be refunded back to my account. It was not. I called in again, stayed on hold for over an hour, being transferred back and forth to departments, was hung up on each time I asked to speak with a supervisor, or was told by the representative what the supervisor said. I never got to speak to a supervisor directly, and I still do not have my $50 dollars back. I have never been mistreated so badly by a company in all my life. I do not have my $50 dollars back, and wasted valuable cell phone minutes, staying on hold for hours.

When we first signed on with AT&T Wireless, we used a featured called ATT Navigator, which cost $9.99 per month. We did not like the feature and using the online account manager, selected the option "I no longer want this feature" under the heading of AT&T Navigator and submitted the change. The page reloads with no error message and lets you continue with feature changes. Now, the error is partially my fault because I did not examine my bill closely and we made other feature/plan changes in the following months.

Today, I look at my bill closely and notice the $9.99 charge for the ATT Navigator. I go back and examine the previous months and find it was never removed. So we had been charged $9.99 for over 18 months. Again, I should have spotted this earlier but not the point of my complaint.The first part of my complaint is the fact that they give you a checkable option that clearly says "I no longer want this feature" that is clearly and directly in reference to the ATT Navigator.

After calling today to dispute my charges, I am told that choosing "I no longer want this feature" does not work for the ATT Navigator feature and that you have to call directly and request it be removed. This really made me mad, especially when I asked why they had the disable option available as a selection if it did not actually disable the option. They could not answer that question. My next complaint is that the only refunded a portion of the charges. Even though I'm sure they can view data and tell that besides the initial use of the Navigator, we never used it again.

The next part of my complaint is not the money I gave them. It's the fact that they have this option to disable presented in a clear and undoubted misleading manner. They know that you must call them to disable the feature however they give you the option of choosing disable on the page, even though that will not disable the feature. When I explained this and said it should not be there and should be replaced with "you must call to disable this feature" I was told the page cannot be designed to present things in a way that the viewer will always understand. Not sure what that means. If selecting "I no longer want this feature" does not disable the feature, it simply should not be an option to begin with.

Being with AT&T for two years now and having four iPhone accounts with them, I would expect they would want to keep me as a customer but that is not going to happen, not because of the failure to refund but the failure to correct this misleading option of disabling a feature. The fact that they are aware it does not disable the feature but choose to present it that way and leave it, only tells me it's probably that way for a reason.

My husband, Benjamin, and I purchased an iPhone at an AT&T store in Little Rock, AR. The banner ads in this store and the sales rep (a young white male named Shaynuan) advertised and represented the $100 rebate for a purchase of the Apple iPhone. We charged the iPhone on our Citicard and mailed/processed the rebate form and copies according to the AT&T representatives promise and directions. This was called the AT&T central Region Visa Rebate Offer.

Last week, I received a letter stating that AT&T would not send us a form letter from AT&T, P.O. Box 740924, El Paso, TX. It said that they would not honor the rebate because of the requirements were not met; giving several reasons that would not apply to my submission. These reasons included an inaccurate date of purchase for the rebate, late submission, etc. that were not true. I check all of these things before I send in a rebate so my husband and I have called AT&T support dept. within the next three days for 3 times.

On 11/4/10, I called Gwen and she said, they're (AT&T) not doing the rebate any longer. Call Apple. Then I talked to Sadie the supervisor who would not honor the rebate. On 11-5, I talked to a supervisor. named Dorie. Today, Benjamin called the Little Rock AT&T store and the sales rep was not in. The manager denies that there has been a rebate on the iPhone, however, the internet is full of these AT&T rebate forms for the 3gs! Please work with this merchant to persuade them to rebate $100 as they promised.

AT&T, all of a sudden, after 3 years, dropped my unlimited data/200 text plan ($19.99/month) and changed it to 2Gig Data($25) and text($5, $30 total/month) with no notification and no explanation. They refuse to honor the old pricing even though I've had it over 3 years.

I terminated service with AT&T on June 30, 2008, but they continued to debit my account. I discovered this in September 2010, called them and was advised I would be immediately terminated and refunded for dollars debited. When I received another bill in October 2010, I called, and spoke to Ms. Kathy **** and was advised the account would be closed in 3-5 business days, I would receive a call confirming and a notice would be sent about how much refund I would receive from AT&T. I never got a call or a final bill and when I called on November 2, the account is still listed as open and in arrears on the automated service. AT&T owes me several thousand dollars and continues to bill me for service they have not provided for 2 1/2 years.

I purchased an AT&T HTC Warhawk. I have had the phone for 8 months now. The touch screen went out on the phone. I went to talk to someone about it, but did not get any results. The phone is still under warranty, but I can't exchange the phone. Now I have a phone that is under warranty, but I cannot exchange it. I don't have a credit card. The phone cost me $400 and it doesn't work. There was no damage to it on my part. The sales representative made sure of that when I was at the store.

3 months ago, I purchased new cellphones for my family and myself through the AT&T website, to add on to my already in process plan. As I purchased 5 new phones and added an extra line to my old wireless plan, I asked the online technical support if whether I would have a new plan and thus, keep my previous phone numbers or will they give me a new plan thus, losing my important old phone numbers? The technician said, "Yes, your new phones will be equipped with your old phone numbers, because you already have a plan with AT&T."

A week later, I received my phones through the mail and to my surprise, the numbers had been changed along with new sim cards for all 5 phones. I called AT&T immediately and told them of the situation. It took me two days to finally get to through to the AT&T phone service and talk to someone who was willing to help me out. I talked to about 4 different people, and finally someone was willing to help me. The woman on the other side of the phone told me that instead of buying the new phones for my existing lines on my wireless bill, AT&T online created for me a whole new account.

She also told me she could fix it by canceling my new lines and transferring my new phones back to my old accounts, and all I had to do was just put my old sim cards in my new phones. So I listened. I also repeatedly asked if she already canceled my new account and she assured me it was done. With the new line I added for my son, the lady on the phone transferred that line to my old account.

A month later, my son's phone was disconnected so I called AT&T about it. Again, after a 5-hour run around and holds, I finally talked to one of the managers of AT&T who told me that my new account was never canceled and the only way for them to cancel my plan was by sending in the phones and re-doing everything. Also, since it has been more than 30 days, I can only cancel my plan by paying them $240 per line for a total of $1,200 just to fix their mistake of misinforming and them deceiving the costumer. I cannot add another line to my old account because they don't allow me.

They admitted they made a mistake by misinforming me about the situation but they do not take the blame for their deception. I want to fix this situation immediately, but they do not allow me to with out paying for their mistakes.

Three months ago I purchased new cell phones for my family and myself through the AT&T website to add on to my already in process plan. As I purchased 5 new phones and added an extra line to my old wireless plan, I asked the online technical support if whether I would have a new plan and thus keep my previous phone numbers or will they give me a new plan, thus losing my important old phone numbers. The technician said yes. The new phones will be equipped with my old phone numbers, because I already have a plan with AT&T.

A week later I received my phones thru the mail and to my surprise the numbers had been changed along with new SIM cards for all 5 phones. I called AT&T immediately and told them of the situation. It took me two days to finally get to thru to the AT&T phone service and talk to someone who was willing to help me out. I talked to about 4 different people and finally someone was willing to help me. The woman on the other side of the phone told me that instead of buying the new phones for my existing lines on my wireless bill, AT&T online created for you a whole new account.

And she told me she could fix it by canceling my new lines and transferring my new phones back to my old accounts and all I had to do was just put my old SIM cards in my new phones. So I listened. I also repeatedly asked if she already canceled my new account and she assured me it was done. With the new line I added for my son, the lady on the phone transferred that line to my old account.

A month later my son's phone was disconnected, so I called AT&T about it. Again, after a 5-hour run around and holds, I finally talked to one of the mangers of AT&T who told me that my new account was never canceled and the only way for them to cancel my plan was by sending in the phones and re-doing everything.

Also, since it has been more than 30 days, I can only cancel my plan by paying them $240 per line and a total of $1200 just to fix their mistake of misinforming and them deceiving the costumer. I can not add another line to my old account because they don't allow me. They admitted they made a mistake by misinforming me about the situation but they do not take the blame for their deception. I want to fix this situation immediately, but they do not allow me to with out paying for their mistakes. My son has been without a phone for more than 3 months. My numbers for about a week were different, hurting my insurance business which is based on my cell phone usage.

They promised more cell towers to be placed in our area to accommodate growing number of users in area. They misinformed us(or possibly misrepresented themselves). No new towers are planned in 10 mile radius.

I called AT&T Customer Service to report cellular service problems. I have been experiencing dropped calls, missed calls, missed text messages and text messages not arriving to their recipients. I spoke to an AT&T customer service representative and the only solution she could offer me was to purchase an electronic device called a Microcell. This device is offered at the customers expense.

I will not pay for a problem which AT&T is responsible for. I pay a total of $125 a month for one line of service and I use my cellphone for calls, texts, e-mails and internet use. I depend on my cellphone for everyday business and dealings and therefore it has really cost me more money than what I have gained from it. I have missed calls from my work, family and friends which has caused me a lot of grief and I am absolutely frustrated with this situation. These big corporations forget who has indeed put them in their financial positions. A business law states that the consumer is always right. In this case, the only thing I ask is to receive a service for which I am paying for. Any help will be greatly appreciated. Thanks!

My bill kept increasing and they made no explanation of the increase. It is my belief that the company, AT&T, is ripping people off. Then they also charge you more than you are supposed to get back. Most likely a bad CEO. This caused extra expenditure of money.

I was always eligible for phone upgrade on Nov. 3. I confirmed this in Aug. and Sept. with customer care, as my current phone was not working. I was advised to wait until Nov. 3, as it was only three months away and get a new phone for discounted price. After putting with this current phone which occasionally works, drops calls, does not call voicemail, shuts off on its own at anytime, etc., I finally called a week ago to confirm that I can get a new phone on Nov. 3 and whether I had to go to the store or order online.

Suddenly, customer care said that my upgrade eligibility has been changed to April. When asked why, no one knew the answer. I had to spend hours on the phone, on hold for 35-45 minutes each time and re-explaining every single time as I kept getting transferred around. Finally some guy came on the phone, who was very rude and said that they don't know why but the eligibility has changed. They reviewed and said nothing should have changed it as no changes made to the account that can cause this. The whole time though, the conversation required me to really push and push to get answers. All that the customer service guys wanted to do was hang up and say that I am not eligible anymore and they don't know why.

Finally, one of the guys, who was extremely rude to me, said that it must be a system error and that I have to fill out a form called VPGM form at the store. He said that he cannot email or fax it to me. I have to physically go to the store as it is only available in the stores. When probed more, he said that it's some special form to get the AT&T VP and GM's approval as it's a system mistake. But they assured that once that is done, I will be reset back to the original eligibility status date. It was several hours down the drain already.

When I went to the store in Portland, the sales rep there named Hunter said that he had never heard of anything called the VPGM form and he said many times customer service will just make up stuff only to get you off the phone. He said he cannot see my eligibility but he does see that it was changed randomly recently. The customer care notes did say that they did not know why it was changed or how to fix it. I requested him to call customer care and we had a long 2-hour call with customer care going over all the details. Finally after all this, the information I got was that my upgrade date was always Nov. 3 confirmed.

On 10/7, something happened that changed my upgrade eligibility. They looked and looked and said that no changes should have caused this. Usually a new line or removing a line causes this change. Again, after repeating several times and on hold for hours, the lady finally said that because it is a system error and because my current phone doesn't work, they can give me a new phone that day. But the guy at the store said that he can't process it until Nov. 3 even though the customer care team agreed to process it. But they said that it would take longer as they have to ship and didn't have most good phones in stock. The lady, Amanda **, in customer care also agreed that there is nothing called VPGM form in AT&T and the other guy was just making it up to get me off the phone. Finally she assured me many times that a ICU (Intensive Care Unit) case was opened on this which means they guarantee a 72-hour resolution and that they will fix the upgrade eligibility ASAP and call me back so I can buy the phone on Nov 3. They recommended to buy a cheap go-phone until then to tide me over that time.

On Nov. 2, no call came from customer care ICU. I called, waited for a long time, had to re-explain all the details and fight for my case again for hours on the phone and again, they said they don't know why it changed but they don't have a way to fix it. One rep said he does see the ICU case but after an hour of talking and getting transferred to other reps, the other guy said there was no ICU case even entered. Another said the case was entered but rejected. For another hour, I fought and fought and requested an answer, and finally a gentleman called Jesus and his subordinate Lorina both said that the reason for this change might be because of a home address change. I was told that my contract says that if I change my home address online then the upgrade eligibility will be changed without notification to customer.

When asked where in the contract this is mentioned, they said that they cannot tell me where and I would need to read through it. I brought up that I have changed my address before, it was not affecting my contract and the response I got was that sometimes it will. So apparently, the contract says that if AT&T wants, they can change, upgrade eligibility on home address change if and when they choose. That is unacceptable and after that I said that I will be reporting this to the newspapers and TV shows as this is ripping off the customer. The rep put me on a long 30-minute hold without even telling me he was going to. As I was speaking, I heard music. I still stuck on and when he came back, he said that he cannot provide customer care to me anymore. I said it is part of my service that he provides me with care, but he said he cannot and hung up on my face.

My name is Ray ***. I am a member of the Armed Forces with nearly 30 years service and recently returned from my fourth combat tour. I have been an AT&T customer for over 10 years. On 4 May 2010 (approx 17:00 hrs), I called AT&T from the Navy Lodge in Norfolk, VA prior to departing later that evening to Afghanistan for a 6-month deployment. My purpose in calling was to put my cell phone (Acct #xxxxxxxxxx) on military suspension for the duration of my deployment to avoid being billed for services I obviously wouldn't need during my absence. I had been deployed to Iraq in January 2006 and received superior customer service from AT&T. My account was suspended and upon my return reactivated with no problems/issues.

I faxed copies of my contingency orders from the hotel to AT&T per the conversation I had with the AT&T CSR and stated that I was leaving that evening (4 May). I also stated that a payment of approx $131 was scheduled through my financial institution (USAA) and should arrive not later than 6 May to pay off the outstanding balance. I was assured by the CSR that all activity on my account (including the additional line belonging to my 15 year-old son) would be suspended immediately for the duration of my deployment. Because of my past experience with AT&T, I was confident that everything would be taken care of.

The representative I spoke with was very helpful and seemed competent and experienced. I wrote her name down but couldn't find it when I returned. In August, 2010, my fiance Betty Kay ***, emailed me in Afghanistan to advise that she had received a notice from a collection agency showing a delinquent balance from AT&T for several hundred dollars. She attempted to call AT&T to get additional information regarding the balance but was advised that because we aren't married or have a POA, the account could not be discussed.

All that was relayed to Betty Kay was that there was a balance owing on the account and that an immediate payment should be made to avoid further collection activities. The nature of my work and location in Afghanistan did not permit me to contact AT&T regarding the issue. I called AT&T on 15 October 2010 shortly after returning from Afghanistan. I spoke with a CSR named Nancy ***. After recounting to her the events outlined above, she confirmed that the account had been put into military suspension but that the additional line on the account belonging to my son had not been included in the suspension and had since become the primary line on the account, thus the subsequent adjustments and billing on my account in late May 2010.

Upon my return, Dylon told me that he continued to use his cell phone expecting the service to be shut-off at some point as I had advised. Obviously, that never occurred. In fairness, I advised Nancy that I would reluctantly pay charges incurred by my son as a result of usage after the military suspension, noting that had the suspension taken place on or about 4 May 2010, these charges would never have occurred.

Nancy advised that she would have the account corrected and that it would take about two weeks for AT&T to do that. I asked Nancy what she could do to assist in getting me connected with cell service while my account is being corrected. She offered to call the nearest AT&T store (2228 Fair Oaks Blvd, Sacramento, CA) from where I work **** ***** ***, Sacramento, CA) so I could be set up with new service since my cellular number (xxx.xxx.xxxx) was no longer available. Before ending the call, Nancy again stated that corrective action would take approximately two weeks. That same day (15 October), I drove to AT&T's store on Fair Oaks blvd. in Sacramento, as Nancy suggested, to inquire about new cell service. I was advised by a CSR at the store (after he had reviewed the notes on my account and called the corporate office) that I was ineligible for new service until the current account was taken care of.

I advised him that I had been asked to visit the store and recounted the previous conversation with AT&T CSR Nancy ***. He simply stated, "Mr. ***, I know what you were told, but we simply cannot implement new service until your account has been resolved." Disappointed with the entire situation, I decided to wait the two weeks Nancy stated it would take to resolve my account. During the two weeks, I received four (4) calls from a collection agency attempting to collect $661 from an AT&T Wireless debt. On each occasion I advised that I was in the process of resolving the issue with AT&T and that the debt is not valid.

I called AT&T on October 29, 2010 and spoke with AT&T CSR Olivia. After spending time on hold to review the notes on the account, she stated that it was unacceptable that, after two weeks, nothing seemed to have been accomplished on the account. She assured me that she would take care of what needed to be done. Olivia was professional and seemed empathetic and willing to do whatever needed to be done to make things right. She gave me a case number (CM2010102914069492) and advised that the account will be resolved by November 8, 2010. She asked me for an email address (***@***.ca.gov) so an email could be sent to me when the account has been resolved.

As a result of AT&T's actions, the erroneous debt was referred to a collection agency (while I was still in Afghanistan). As a result, my credit report has been derogatorily affected. In addition, I have been without cell service since I have returned and the cell number that all business and military colleagues as well as family and friends have for me is no longer available! I just would like AT&T to own their part and responsibility of this huge screw up and make things right. Thanks so much for your help.

The service has been out in my area for almost a week. When I called AT&T to check on it, they told me that they did not renew their contract with Chinook Communications, so there were limited towers in East Texas. They told me that they were not going to renew the contract and that I could cancel my contract with no termination fees. A lot of good that does me with three iPhones in the house, all of which had been purchased in the past year. I asked them about refunding my cost of the phones, but they declined. This change in service affects many towns in East Texas, such as Athens, Palestine, Corsicana, Fairfield, Mabank, Eustace, Kemp and many more. How can AT&T just cancel service when they have a contract with me just like I have a contract with them. I don't use a land line and run my business from my cell phone.

I had a lot of problem with AT&T from the past 3 weeks, about 150 hours. I tried to add a line for the first time through their website. It generated a web order number for me. Next day I got a mail that my order needs an attention. When I called them, they changed my address and said it's in active status and money was deducted from my bank account. As I didn't get any confirmation for 3 days, I called them again and they said that my order is cancelled because of some area code problem. But then they didn't return my money. Again, one of the customer representatives helped me and placed a new order with new number, but at the end it also had the same area code problem. At last, a supervisor had helped me and issued me phone and got my phone next day.

Today they shipped two phones for the orders which were cancelled previously and the charge on my account was not removed. I had to be on phone for 5 hours continuously and customer service will keep on transferring me from one department to another department. They say that our department does not handle this and they transfer to another department. AT&T's customer service is the worst. No one knows anything. Representatives say that my order was pending because zip code is not in market. What does that "not in market" means for them? They do not know that the new line number will be issued with the area code where primary account is opened and we need to give that zip code. Only the supervisor knows about that and it created the whole of this problem.

I had a lot lot of problem with AT&T from past 3 weeks. I tried to add a line for the first time through their website. It generated a web order number for me. Next day, I got a mail that my order needs an attention. When I called them, they changed my address and said it's in active status, money was deducted from my bank account. As I didn't get any confirmation for 3 days, I called them again and they said that my order is cancelled because of some area code problem. But then they didn't return my money. Again, one of the costumer representative helped me and placed a new order with new number but at the end, it also had the same area code problem. At last, supervisor had helped me and issued me phone and got my phone next day.

Today, they shipped two phones for the orders which were cancelled previously and charge on my account was not removed. I had to be on phone for 5 hours continuously and costumer service will keep on transferring me from one department to another department. They say that our department do not handle this and they transfer to another department. AT&T costumer service is the worst. No one knows anything. Representative says that my order was in pending because zip code is not in market. What does that not in market means for them? They do not know that the new line number will be issued with the area code where primary account is opened and we need to give that zip code. Only supervisor knows about that and it created whole of this problem.

I'm sure that this email is a waste of my time as every contact with your company has been a waste of my time since February of this year. I went under contract with AT&T in May 2007 and service at my home was good until February of this year. I called and called and finally in July, I was told that the towers in this area were being upgraded and would be operational in July. Guess what? Service is still no good! I called and called and finally was told the towers were being upgraded to 3G and would be up and running on October 19, 2010.

Guess what? Service is still no good! Now I am being told that the a new tower is being built and will be operational in late November after being told last week the construction would begin in late November! Does anyone know what is going on and do they care? During the past 8 months I have tried every avenue to promote better service. I was talked into buying a micro cell to help inside my residence with service and it worked great, for about a week. The micro cell then locked up and after returning the third micro cell AT&T discovered that my AT&T internet service was not fast enough to be effective for the micro cell.

In order for the micro cell to work I would need to upgrade to the $42.00 a month plan! Wow, what a joke. I refused to pay an additional $25.00 per month to get the same wireless coverage I was getting before. I returned the micro cell. I went to a local store to complain and an employee assured me that he had filed a "ticket" and someone would actually come to the area and check the signal strength and would get back to me. It never happened.

When I called AT&T about this, they advised that the "ticket" was never closed. In other words, nothing was ever done about the problem. I was then advised by AT&T to upgrade my phones to 3G phones and that would solve the problem. Good for me, so I upgraded two of my five phones and guess what? Service is still no good! I was then advised by AT&T that my SIM cards needed to be upgraded. Wow, why didn't they replace them when I upgraded the phones in September 2010? I received the SIM cards and replaced them and guess what? Service is still no good!

I called today and spent almost 2 hours on the phone talking and talking with customer service, tech department and several other departments. Guess what I got? Different answers from every person I talked to. I finally talked with the department that can cancel your contract and what I got from the so-called manager (Moses, like that's his real name) and Ashley was their fake interest in my problem, but no solution. I was told by fake name "Moses" that he would cancel my contract but would only give me 50% of the early termination fee. I told him that was not acceptable. What I can't seem to make these uninterested and unconcerned people understand is that what I want is my service to be restored the way it was prior to February of 2010.

If they can't do that, then I want my service terminated with AT&T and no ETF. Like I knew what that meant before today). I have spent countless hours on the phone trying to get this problem corrected and countless of time driving to your local stores exchanging products that did not work when all I ask for is proper service. I know I am just one customer and you have millions but believe me, with this type of wireless service and customer service, they will soon be gone away. If you can provide any solutions to this problem, please do so as I'm quite sure I will never receive a response from this email.

I called before I left for Mexico to get an international internet plan for my wireless card. I purchased the 100MB plan and just assumed everything would be fine. I called mid-week in Mexico to see how much I had used and the customer service rep told me I had not used any of my international usage at all and that was the most current and up to date information. I asked her at least 3 times if that was in fact correct because it didn't seem right but she said I must have been on a free wifi or something. So I continued to use my internet card down there.

Upon my return, I called to put my plan back to my domestic plan and they still said I didn't have any other charges except for the 100 MB plan I signed up for before I left. This week, 2 weeks later, I received an email stating my service was suspended and I needed to call to make payment arrangements for my outstanding balance. I checked my bill and it was only $30 more than usual. I thought that was odd they would make a big deal over $30, so I called. The woman I first spoke with said she wasn't sure what was going on and didn't see anything. So I was transferred to international services and was told I had used my 100 MB and gone over by 156 MB! I was in shock and freaked when they said they charged me a $5/per MB overage fee, totaling $780. They said as a "courtesy", they would upgrade me to the 200 MB plan for around $300 and I would be responsible for the other 50 MB which is still $275.

I told them I shouldn't be held accountable for the overages if their company had told me I didn't use any of my internet usage at all. I said that was highly fraudulent to tell someone they didn't use any of the service and then change their story weeks later. If they didn't have accurate information, they shouldn't have told me it was accurate. I wouldn't have used my internet if I was close or near going over. The manager, George **, was highly rude and did not seem to care about my problem. I asked to speak with his manager and he said they would get back to me Monday but said his manager wouldn't change anything either.

I have been with AT&T since 1999 (pre-Cingular days) and I am very disappointed by how they are handling this problem. I refuse to be held responsible for this because I was clearly misled.

Numerous errors in service outages--ATT customer service admitting mistakes. Numerous errors in billing--ATT customer service admitting errors. ATT errors caused complete disruption of services for one week, causing loss of income in excess of $5,000. Wrong billing information including wrong name and billing address on 3-year active account that was in no way related to service address. Billing for business telephone that was 1. Never ordered, 2. Never activated by ATT, but 3. For which ATT was billing. Due to continued problems, ATT was to zero out the balance for services billed but never ordered, instead, ATT opened a new account with zero balance, leaving all of the previous charges in place. A history of problems is recorded from February 2010 to present July 24, 2010.

Ever since the latest iPhone version came out, my service has been laughable at best. I cannot use my phone at home so I now have to incur charges for long distance, originally covered by my iPhone. When I use the phone anywhere else, I get 5-6 dropped calls that I end up having to text message people for which AT&T charges me if I go over the limit of my plan. In essence, they charge me more to use my phone but don't give me the service. When I use my phone at home and I have full bars, ever fourth word is garbled. I was in the middle of a conversation today with an AT&T representative on my mobile complaining and my phone dropped the call and she never called me back!

I have had cell phone service through AT&T for several years, and never had a problem, but now that a problem has occurred, they will not take care of it. I added my daughter to my family plan and the phone they sold me was under warranty when it 'fried' (and she lost all information stored). We took it to the same store that sold us the phone, and they said we needed to take it to the warranty store. I did that, and they said the phone needed a memory card. I added the memory card, but that didn't work.

I called them back, and they said they didn't know what to tell me. We called the Torrance store (because we were told that is AT&T's main store) but, they said we need to take it to the store that sold it to us, and we need to 'make' them fix it! Brilliant! But, they offered nothing either. We took it to the store again, and they changed the battery. That didn't work either.

Prior to this, I upgraded my phone and they sold me a Nokia flip phone that was okay, but when I took my daughter's phone to the warranty store I found out they had made a really bad deal. The warranty store had a much better phone, for the same price. 'They' told me I have 30 days to return the phone, but I had to do it at the store that sold the phone.

When I did that, they told me they could make the same deal there and they returned the phone and gave me the better phone but when they did that, they used another upgrade. I didn't purchase a second phone; I exchanged one. I didn't know this had happened until I decided to use my son's upgrade for my daughter, which would have resolved the problem. That was when I found out an upgrade was used the same day I returned my phone.

When I call them, I get nothing but a runaround! The store that took the upgrade says they didn't do it, and AT&T says that is the store that did do it (but AT&T can't do anything about it because it's a kiosk in the mall, independent of AT&T).

When I called customer service, the girl (Rose) hung up on me (and that is just wrong on so many levels! ) Also, the stolen upgrade extended my son's contract and he didn't get a phone! This month, there are overage charges on my bill that are unusual as well, and they said the best they could do is a one-time credit of $20; but the charges are more than that, so that doesn't work for me. (This is the call when they hung up on me).

I filed a complaint online through AT&T, but they ignored it. I believe, since AT&T quit detailing calls and charges on the bill, they add erroneous charges. They have oftentimes overcharged, but when I call them, they are on paper, and they take the charges off. I have never had legitimate overage charges and I didn't do anything this month to create charges. Also, I found out that somehow through all of this, they had listed my son as the primary account holder! He's 16! (And he's never been the account holder). They did correct that part of the nightmare, but, nothing more.

I have a phone that doesn't work (that was under warranty until they jacked me around long enough to let the warranty expire). I have a missing upgrade, and, I have overage charges on my bill that are erroneous. All of that is equivalent to hundreds of dollars. And now they tell me, that if I end my contract early (due to bad business practices), I'll be forced to pay $143 per phone - early termination fees. That's about $450 -and they don't have to anything including honoring their part of the contract! What does one have to do to get stuff like this resolved? I've been trying for months, and AT&T isn't going to do it.

In November of 2008, I had to cancel my cell phone I had through AT&T due to medical and financial problems. I was told by the gentleman from customer service that I spoke with that my line would remain active until November 24th because I had paid up to that time with my last bill. After November 24th, my phone was disconnected and I no longer had service. I was not in a contract with AT&T and never had been. I originally was with Cingular and then AT&T bought them or merged with them.

Suddenly, I start receiving mail from AT&T as if I'm still with their company for my cell phone and they are charging me the regular rate that I was paying for before I cancelled the account. I called them and told them that the account was cancelled and that this should not be occurring. This was in 2009, January. I stopped receiving mail from them for 2 months and then it started again, but the next letter I received told me I owed them over $900.00. I called back and was informed that my account was not cancelled and that I requested it be suspended and that I was in a contract with them. This I have been informed is something that they do often. I scouted around Youngstown and found 2 individuals that previously worked for AT&T in their West building as customer service reps. I was informed that they are told to "Suspend" a persons account rather than cancel it when they call in to request a cancellation.

This suspension allows for AT&T to continue charging you for months to come even when you have requested the account be cancelled.This is a huge scam and if anyone knows of a class action lawsuit against them I would appreciate it if they would let me know because at this point they are requesting $1,584.49 for a phone that I cancelled in 2008. If this happened to me, it has had too of happened to someone else. I refuse to pay it and I want them to take me to court, so that I can tell a judge what they did.

I called to get service reinstated and was charged the original bill amount and a $36.00 re-installation charge! I do not know where the original check is at this time, but I would like to congratulate AT&T for making another dissatisfied customer! Unfortunately, I am in a locked contract or would show AT&T my gratitude for their lack of communication skills between their departments! Alert: If you want an Apple phone, wait until another cell provider offers it. Just can't wait until my contract is up!

I called AT&T Wireless because my cell phone stopped ringing and I was missing phone calls. I pay $4.99 per month in order to have insurance on my phone. When I called customer service, they asked me 20 minutes' worth of questions about the condition of my phone, whether or not it had been dropped, etc. After I was done, they switched me to their insurance claims department who then proceeded to ask me the same exact questions for another 20 minutes. Then, they told me I didn't have insurance and I would have to pay $50 for a replacement phone. I told them I had insurance and they argued with me.

I then told them that I want out of my contract and asked if I was done. They said yes, so I said goodbye and hung up. They called me back and left a message saying that if I tried to get out of my contract, they were going to charge me $240. I've been with AT&T for over 7 years and they treated me like a nobody. I called them back and told the representative what had happened and asked if I had insurance on the phone. She informed me that I did. Whenever I need anything from AT&T, I have to threaten to get out of my contract to get it. Even then, they very rarely honor the things that they promise when you purchase their services.

Our AT&T wireless service is absolutely horrible. We can rarely use our cell phones at home and many places right in town. I just picked up my 4th phone and regret every minute of it. Since our home phones are with AT&T, I decided to use them for our cell phone service to save some money, but if you can't use them, what good is the savings? I can't wait until our contract expires so we can move to Verizon where my friends can use their cell phones right from my home with full bars. My phone shows zero bars. I wish they could have towers that worked as well as Verizon. I used to be with Nextel and service with them was even better.

I have experienced poor service and mistreatment from the company. They are insisting on collecting revenue but are not interested in what I, the consumer, have to say. I have spoken to Managers whom appear competent, but later displayed broken promises. There were bills generated, but there were discrepancies that were not solved. When I complained to the managers, I was told they were not going to have any bills generated till I received my new phone. Well, this wasn't done until July - August 2010. Now, mind you AT&T turns off service way before anything was resolved, turn my name over for collection, charges me an additional $200 for services termination (this was involuntary on my part).

The whole thing smells fishy. They tried in the past to overcharge me, and I stood up for my rights. They have gotten over a couple times with the wrong billing, but I refuse to allow this to continue. They are thieves, and they will do anything to steal from the don't haves.

Something has to be done for the consumer. It appears that I don't have any rights. How will this matter be treated? Why is it that this big establishment continues to get over and I'm left with a poor credit rating because they want me to pay for a family plan service when I couldn't get the replacement phone until the summer? Now, they want me to jump over hurdles to services restored. AT&T is in the wrong, not me!! There's nothing left to say, but I was taken advantage of and this shouldn't have happened.

I paid my September phone bill through an electronic check over the phone with a representative of AT&T. The check was canceled according to AT&T and I still owed the money. I do not understand how they claim a check from my bank was void when it was never sent to my bank. I have the statements of verification from the bank that no contact was ever initiated but AT&T did not want to hear of it. All they contend was I had insufficient funds in my account when they never even contacted my bank. This is the second month of this travesty.

I had an account with 2 lines. I called sometime in June/July 2010 to cancel one of the lines. The company continued to bill me on the cancelled line up to September 2010. They also want to charge early cancellation fee for a 2-year contract they claim to have signed with my son who was a minor. I have made numerous phone calls to AT & T to stop this extortion, without luck.

I have waited 3 days for my DSL wireless to be activated. I worked with support for 3 hours online with 15 minutes cut off. The confirmation # is **. Call me.

We have dealt with AT&T for over ten years; however, we are moving to an area where they do not have service on our cell phones and we must disconnect. They have charged us a disconnection fee, which I feel is unfair since they are not providing service. If they want to erect a tower so that we can have service in that area, we would continue our service with AT&T. I just don't see that happening however. My husband and I are senior citizens and feel we need cell phone service since that is the only phone service we have. We are living on social security, and we cannot afford the disconnection fee since we will have to sign with a different carrier in order to get service.

This is the second time in less than a year that I have had a phone with them. They know there is a defect, they no longer carry the phone. One: They don't recall or let the consumer know, making it our problem to go through the entire return policy, with a possible charge. And two: They continue to replace it 2 or 3 times with other phones with the same known issue.

I think they are scamming the customers. I think they buy bad phones, sort of the "irregulars" of the cell phone industry and pawn them off to the customers. Several other phones I have had, the first 6 months they work great, then they start working like **. They drop calls, shut down, etc. I personally think they sell defective phones.

This is the second time in less than a year that I have had a phone with them. They know there is a defect. They no longer carry the phone: Don't recall or let the consumer know, making it our problem to go through the entire return policy with a possible charge and continue to replace it 2 or 3 times with other phones with the same known issue. I think they are scamming the customers. I think they buy bad phones, sort of the "irregulars" of the cell phone industry and pawn them off to the customers. Several other phones I have had, the first 6 months they work great, then they start working like crap. They drop calls, shut down, etc. I personally think they sell defective phones.

This is the second time in less than a year that I have had a phone with them. They know there is a defect. They no longer carry the phone: Don't recall or let the consumer know, making it our problem to go through the entire return policy with a possible charge and continue to replace it 2 or 3 times with other phones with the same known issue. I think they are scamming the customers. I think they buy bad phones, sort of the "irregulars" of the cell phone industry and pawn them off to the customers. Several other phones I have had, the first 6 months they work great, then they start working like crap. They drop calls, shut down, etc. I personally think they sell defective phones.

This is the second time in less than a year that I have had a phone with them. And they know there is a defect; they no longer carry the phone. One: don't recall or let the consumer know, making it our problem to go through the entire return policy with a possible charge. Two: continue to replace it 2 or 3 times with other phones with the same known issue. I think they are scamming the customers. I think they buy bad phones, sort of the "irregulars" of the cell phone industry, and pawn them off to the customers. Several other phones I have had, the first 6 months they work great, then they start working like crap. They drop calls, shut down, etc. I personally think they sell defective phones.

This is the second time in less than a year that I have had a phone with them. They know that there is a defect. They no longer carry the phone: Don't recall or let the consumer know, making it our problem to go through the entire return policy with a possible charge and continue to replace it 2 or 3 times with other phones with the same known issue. I think they are scamming the customers. I think they buy bad phones, sort of the "irregulars" of the cell phone industry and pawn them off to the customers. Several other phones I have had, the first 6 months they work great, then they start working like crap. They drop calls, shut down, etc. I personally think they sell defective phones.

I got an iPhone when they first came out. From the beginning, the service was bad. Often, I would be unable to get calls in my apartment and have to go outside to speak. I complained about this many times to AT&T; each time, they would give me a better deal on my contract (and then raise it again each time my phone was lost or stolen) and extend my contract dates. The last day of my service, I was unable to pick up a single call all day. I transferred my number to another carrier and AT&T is billing me for ending my contract early even though I was with them for some time around 5 years.

I called customer service on 10/7/10 regarding getting a phone on my account fixed or replaced due to a cracked screen under the insurance that I have paid for under my account. To my surprise, I was told initially by Jessie ** that my phone insurance was dropped/canceled on 10/27/09 by Natasha. I was never made aware of canceling my insurance on any of my phones at that time. I initially upgraded my phones in July 2009 at Best Buy in Carson City, NV. At that time, the salesperson was on the phone with AT&T and told them that we were just upgrading our phones, extending our 2-year contract and everything was to stay the same.

Well, when I spoke with Jessie, he made it clear that Natasha discontinued the insurance on this phone and that he was going to talk with a supervisor and get it overridden. I should call in 3 to 4 days to the insurance department to get it replaced. I called (888) 562-8662 on 10/12 and was told that this phone was not in this plan and that I needed to contact AT&T and find out the status. I then called AT&T and spoke with Tyler **. I was informed that my phone never had insurance, even when we upgraded in July 2009 and that there was nothing they could do about it. It was like getting into a car accident without insurance and then trying to get insurance to cover the damage. I have been an AT&T customer for over 6 years and have had nothing but problems with billing, reception or phone issues.

I know I am being told by Tyler that if I wish to disconnect and cancel my account, I will have to pay over $700.00 to get out of my contract. But in the meantime, my phone will not be fixed so I have to contact the resolution department to try and get this dispute rectified. I feel that as a major phone company, there would be more understanding of how these things happen and that there is documentation to follow up the complaint. I will go to the BBB and anyone else I can notify of this treatment by this company. Every month, I have to call regarding something showing up on my bill that was never authorized by me.

BlackBerry causes heart electrical issues as well as head pain. Within 2 months of getting the blackberry curve, I noticed that my ear(s) began to ache after using the phone. It didn't matter how long I used the phone or what ear I used. It varied between a warm, deep thumping pain all around my ear mixed with sharp brief stabs that came from inside my ear, to an almost metallic taste coming from the fillings in my mouth and radiated from my entire jaw and through the inside of my head.

This pain would continue for hours, even a day after using the phone. I got to the point that I would only use the phone in speaker exclusively. I tried using a blue tooth, but the reception was absolutely horrible and I had to simply rely on the speakerphone. I called AT&T to ask if I could return the phone, but they insisted it was not the phone. I went to the AT&T store and explained the issue, but they wouldn't let me return the phone. I even gave the rep a demonstration with one of my hair clips.

The magnet in the phone is so powerful, that I can pick up my hair clips with the phone. Although impressed by my magic trick, they wouldn't let me swap out the phone. The blackberry disturbs the signals on the TV if it is too close; it disturbs other phones if it is too close; it disturbs the fluorescent light at my desk if it is too close. Now, I believe it has started to have an effect on the electrical signals going from my brain to my heart. I sleep with the phone plugged in and sitting on my night stand. I use my phone more than ever because I am working long distance from my husband and daughter.

I have been a customer with AT&T since early 2009, when I purchased an iPhone through Apple. As what many people know, Apple granted AT&T the exclusive rights to provide telecommunications with their iPhone, and with no competition, which means that AT&T has no real motivation to improve their service and cell phone tower infrastructures to provide reliable service to consumers. My experience demonstrates the "perfect storm" of elements showing why this monopoly must be ended.

I live in a vintage, two-flat apartment building on the second floor, on the north side of Chicago, near Western and Lawrence. My zip code is **. Using AT&T's coverage viewer, you can see exactly where I live. On the edge of a four by four block Bermuda Triangle of poor cell phone reception: **. One of of every two calls I make from my apartment on my iPhone drops.

Since early 2010, I have used AT&T's "Mark the Spot" application, which they provide through the iTunes app store free of charge, to report all instances of dropped calls and poor reception. Before my bill is due, I call AT&T and request a billing adjustment because they constantly acknowledge that the towers in my neighborhood are either down, in disrepair, or scheduled for repair. Their own coverage viewer confirms this. As do the text messages I receive every time I report an incident, usually 25-30 a monthly billing cycle.

Two days ago, in trying to contact my local electric utility regarding some important service-related questions, it took four call attempt failures until I reached a customer service representative. And when I spent three minutes relating the details regarding my inquiry, I was asked to hold while she got the information I needed from a supervisor. While on hold, as usual, my call dropped.

This happens all the time when I am speaking with people regarding business or work-related matters. It pushed me over the edge. I called AT&T and read them the riot act, asking why they can't get their act together after an entire year providing reliable coverage in my neighborhood, with their own map demonstrating that this is a trouble area.

The customer service rep said that she saw all the complaints months prior, and if did I want to troubleshoot. I informed her that this was my second iPhone after turning my original one in because of a warranty issue--and that I had just this week, completely reformatted my iPhone and reinstalled everything. So what was her troubleshooting going to accomplish, when their map shows that my neighborhood has a coverage issue?

She blamed it on "building interference", even though I told her that this happens outside, in front of my building, and in my car, elsewhere in the neighborhood. She also did confirm that, as always, a nearby tower was under maintenance. So nothing she could do would alleviate this ongoing service failure.

When we agreed that there is obviously nothing that AT&T can do to resolve the problem, I requested a billing adjustment because I do not believe that I should pay full price for a service I am getting only half the time. I was told by the rep that AT&T will no longer adjust my billing despite all the "Mark the Spot" reports I sent, corroborating their poor service. My "choices" are to cancel and pay an $80 early termination fee and not be able to use my iPhone anymore, or buy a $148 signal booster with no guarantees that it will change anything.

Those are my choices. And because they have the monopoly on my hardware, it's going to be my choice if I want to go with another carrier and have a new paperweight I can't use--which costed me $300 when I signed up.

I have already filed complaints with the FCC and the BBB, stating that until AT&T starts putting the money they jacked from us in our billing to fix the problem in this neighborhood (because of their bad cell phone towers), they need to either:

A.) continue to adjust my bill each month in light of the fact that they have acknowledged their faulty towers either not working or "scheduled for maintenance;"

b.) provide me with a signal booster free of charge, as I should not have to pay more money on top of what I'm already paying for service they are not providing; or

C.) fix the ** towers in this area that haven't worked for a year so I don't have to call them every month to report all the dropped calls.

It has become absolutely surreal to discover, after purchasing a piece of smartphone hardware that I like using and which is compatible with my Mac computer, that the telecarrier has the audacity to limit my choices because they do not provide the service I am paying them for and they don't think that I have a right to request a billing adjustment when it's a proven fact that their reception in this neighborhood is substandard.

In addition, it should be noted, that AT&T's last "upgrade" to their "Mark the Spot" application software, does not send text message confirmations when you report an incident. In fact, it doesn't even report your incident at all to AT&T. On previous versions, when I called AT&T to request the billing adjustments, every incident I reported could be viewed by the service representative. With the new version, they see nothing and without the text confirmations on your own phone, you don't even have a record anymore of the incidents. Luckily, I had the older version on my laptop, which I reinstalled and which now once again reports all my dropped call and bad service incidents. But even with that evidence and their coverage map, AT&T wants me to pay full price for a service that they will not improve.

How do they get away with this? How did Apple get away with granting a monopoly to a telecarrier that some consumers could never imagine would become such a service nightmare when we originally bought our smartphones? AT&T asks me to call them from a "landline" also when I have to contact them about these problems. I don't have a landline, as I can barely afford their service, and that they expect me to have another phone because their service sucks adds even more insult to injury.

I want to file a complaint or a lawsuit against AT&T for their admission that my service area is problematic while refusing to adjust my billing and for also preventing consumers from being able to properly log their service issues by replacing their "Mark the Spot" application with a placebo program that actually does nothing but "pretend" to report service issues.

If you cancel service, AT&T will not refund prepaid money. I paid $100 so minutes would not expire for one year. After 2 months of bad and no reception on vacation, I wanted to cancel and get my remaining $80 back. AT&T supervisor says no refunds on prepaid phones.

I renewed my contract ($36) for 2 years, and got a free, refurbished phone (Pantech). 4 months later, the charging port was broken, so I called the warranty department. They asked if it was water damaged. I told the truth, no water damage, and they agreed, because it was truth. They sent me a replacement phone in August. On September 27, they sent me back an old phone with a bill for $115, saying there "was water damage", which is not true.

I wanted the phone inspected by the technician, to prove there was no internal damage. When it charged, it worked great, but since I was not able to charge it, it won't work. Apparently, this is a common problem on all cellphones. If exposed to any kind of humidity from environment, or in your pocket, water damage indicator changes color. That is not true water damage, as if dropped in water, etc. So, why force the customer to pay for a free broken phone? That is not right.

The consequences include stress, economic impact, anxiety, and feeling that my testimony is not true. Basically, they are calling me a liar. That is not right. I told the truth.

I have had AT&T service for over 10 years and although I was not overly pleased with them, I had no reason to leave. I had renewed my contract every two years and when the trouble started, I was one year into a two-year contract. In May of 2010, I started to get really lousy reception. I could not get a signal from any of the usual places. Sometimes, no bars at all. Sometimes if I would walk through the house, I would get a bar or two but the call would drop in a minuter of two.

When I called AT&T, they agreed to look into it. In June, I am still having the same issues. I was very frustrated that I decided to go into the store. The tech told me it was my SIM card. It was old so I purchased a new one. Still, nothing has changed. In July, I was told that T-Mobile had installed new towers in my area and that was the reason myself and other neighbors lost our signals. I again went to the store and this time, I was told that it was my phone. I purchased a new phone but I still had the same issues.

In August, I called, wrote and got many canned responses but nothing has changed. Finally, because it was apparent to me that they could not fix my dilemma, I asked to be let out of my contract. They agreed to this as long as I paid the early termination fee of $115 each phone. This is criminal. They cannot give me what I purchased and they want me to pay to leave?

After 5 1/2 hours of phone time and being sent two replacement phones which of both have technical issues and do not function properly. I am still waiting for a supervisor to call me back. I was promised a better phone if the second replacement phone had issues. Now, they are trying to renege and not honor their own representatives words.

The phone [a Nokia 6350] now lacks the software upgrades necessary to function properly and I am supposed to travel 70 miles to a service center for repair or use the USB cable that was not supplied with the original phone to download the software. What kind of Customer Service is that? I can't wait to find out what the Supervisor has in store for me. I'll update you. A concerned customer.

5 1/2 hours plus of dealing with devious and underhanded service representatives has left me physically and emotionally drained and suspicious of AT&T's real intentions on the public.

My husband and I have our cell phone service through AT&T. We share the phone service with our son. We are constantly having problems with our bill and being shut off. For instance, we received a bill for $700.00 one month and we were told it was a result of texting and messages left from sites on the phone or computer. We do not use the texting or sign up for computer websites. We've gone to the store and talked with them about it, we explained that we didn't use the services we are being charged for, never signed up for any games, movies online or any of that stuff. All we use the phones for are to call each other and family members. The person at the store told us that he would block all these extra things from our phone so we would not be charged for this again.

Well, for the past 4 months, we still have been getting these charges for the things we were assured were blocked and they keep shutting our phones off without any warning and after we have made payments or payment arrangements with them. We were then charged $120.00 for disconnection fees, $40.00 for each phone line. We have asked them why we keep getting charged for the services they told us were blocked, as well as why they keep disconnecting us; only to find out that each month we were supposed to have had the services blocked, no one ever actually followed through with actually blocking these services. Although we were told they had and no one ever made the payment arrangements available to the other employees, so therefore, we keep getting disconnected.

Because of the lack of communication and the fact that they did not do what we were assured they had done, we are being charged an awful lot of money each month. My husband and I don't feel that we should have to pay for the mistakes made by AT&T. In fact, feel we are owed money from them. We have all of our bills and charges. We very much want someone, who knows what they are doing and can be trusted, to do what they say they will do (from AT&T) to look into this and come to some agreement with us on how they will settle this to our satisfaction. We intend to terminate our service with AT&T as we are deeply unsatisfied and disappointed with the service we have received but want to resolve this situation first. Could someone from AT&T please help us? If they can't, is there someone else who can? I would appreciate a phone call or email from AT&T as soon as possible.

Mr. ** promised to correct my bill to reflect a payment of $46.97 in which he said to send in. After I sent that amount in, he still did not correct the bill. My bill was overcharged at $96.25. My bill each month should be $45.10 to $47.00, no higher. This conversation took place on August 26th, 2010 at 11:58 am.

On September 28, 4:50 pm, Mrs. ** in Jacksonville, FL confirmed that the conversation with Mr. ** did indeed take place and that he had noted my charges should only be $45.00 monthly and that he did not take care of the issue. Thus far, AT&T has cheated me out of one month service, $75.00 refund, 12 calling features promised upon the phone conversation to start DSL service. I have all the paperwork and documentation of all calls and conversations. The representatives are quick to sell, hard to get a hold of, and never return phone calls. This company needs to be held responsible for their errors which are numerous.

They did not have service installed when promised; I had to wait a month before hook up. I was charged for a "bundle" comprising of phone and Internet services to include 12 calling features, which were never installed, numerous bills that were overcharged, thus ruining my credit, and lies about the length of service at a specific price. I have had to take off time from work to place these calls during daytime hours. I placed numerous calls to supervisors only to find they can not be contacted again as no one knows "who they are". Mr. ** at 704-424-1365 never returned my calls causing me to call and have to explain the entire problem to a "team lead" who stated he did not handle the corrections. This is all taped on his voicemail as I had it going while talking with Mrs. ** from Jacksonville, Florida.

My wife and I have recently moved. Service was substandard prior to our relocation, but has severely worsened following the move to our new address, where most times we receive zero signal. After countless hours of telephone calls, handset replacements and attempting every conceivable troubleshooting attempt, AT&T has been unable to provide any resolution or reliable standard of service to my wife and I at or around our new residence, in transit to, or at our places of employment.

As a result of no longer being able to reasonably tolerate the awful quality or lack of service, we have been given no choice but to switch to a cellular carrier who provides reliable service to these areas. While AT&T recognizes the substandard/lack of service in these areas, they cannot rectify the problem and are unwilling to waive the fees associated contract termination and switching carriers. In short, AT&T is selling service which it is unable to provide, while holding consumers financially liable.

I have been financially affected by the objectionable business practices of AT&T. I am not seeking anything other than what is fair; to be released of my contractual obligation with AT&T, at no cost, because of their inability to provide an acceptable level of service (as advertised and expected) despite being given reasonable and ample opportunity to do so. I have since filed complaint with your agency, the FCC, and the BBB in continued hope of receiving some sort of resolve, as I am pursued by AT&T for a $400 cancellation fee.

Called customer service at AT&T to determine why we are receiving monthly charges for roaming in Mexico on our USA cell phone while we are in Mexico. We turn off our USA cell 5 miles before entering Mexico and turn on our cell phone after we are 5 miles into the USA. The AT&T customer rep. stated that our phone is receiving voice mail calls, even though our phone is off, and when we go into the USA from Mexico the phone automatically logs us on the network and searches for a voice mail connection.

Our phone is charge 59 cents per minutes for all of these charges which usually amount to about $5.00 per month. I told the rep that we are not turning on the phone until we are in the USA and his checking the system revealed that our phone was being tracked by a Mexican tower 35 miles in Mexico while we are near the USA border.

This whole scheme seems to be a money making situation for both the Mexican cell company and AT&T for services we are not wishing or receiving. Evidently, the only way to stop this thievery is to remove the battery from our cell phone while we are in Mexico, not just simply turn it off. The removal and insertion of the battery is a difficult and unnecessary. The rep stated that their customers along the Texas border are continually complaining of the same situation of improper charges. We will be glad to participate in a class action suit against both AT&T and the Mexican cell company to recovery our losses and stop this unfair and unlawful practice.

Be aware of incompetent employees at cellular retail stores of AT&T Wireless that are not well trained and/or have the appropriate information to provide consumers.

As a 7 year customer, I recently signed up for 2 more years contract and got the new iPhone 4G. As a previous customer, I always paid for phone insurance $5 a month for old cell phone. As I got my new iPhone and signed the 2 year extension and paid $200, I was told by the incompetent store employee that these phones did not carry an insurance plan.

After 5 days of service, my phone was stolen as well as it shocked me to find out that there is actually an insurance plan available for the iPhones. As I confronted the store employee and manager with the dilemma, they left me hanging with a 2 year plan, no phone now and since I had no insurance, it would cost me $600 if I wanted one.

Not sure if these are the new business practice used by AT&T Wireless to take your money now. Beware! I warned you!

According to the AT&T coverage map, we are located in a good coverage area. However, there is only 2 to 3 spots on the whole resort that can get AT&T service. All our Verizon customers have good service. Many of our individual customers, and groups rely on being able to have cell service. The AT&T service is so poor here, that several large groups are considering to move their meetings somewhere they can get service.

The financial impact could be close to $100,000 annually. We have heard that it may be possible for AT&T to place portable antennas on our buildings to improve service. If this is a possibility, I need someone to contact me, and redo your coverage map to this area.

I called to inquire about the wireless service (not prepaid) and Billy, the representative, lied to me 3 or 4 times and talked me into getting the wireless phone. And it was, he said, to be added to my home phone bill each month. He also stated the type of phone I would receive, which was not the phone I got. He said a flip out keypad, Nokia. I got a 'Go' phone prepaid, like you buy at Wal-Mart. Cheap phone with the minutes card inside the box. He also said it would pick up in my area, which I found out from another AT&T rep, it does not pick up in my area.

In August 2010, my son complained about a "cramming" charge to his cell phone. He was unaware of how this occurred until the first billing revealed the recurring charge. He was told by the rep that he "ordered" it and that there was nothing they could do--he would have to pay the bill. I complained via email again yesterday because the past due charge has disabled my online payment option for the September billing.

I bought an iPhone on August 16, 2010 and I was signed up for the basic AT&T plan at $39.00 a month. I was moving from NM to Oregon at the time and had given the representative my new address in Bend. I moved in and started receiving my mail. After being in Bend for a week, I started getting calls from AT&T demanding that I pay my past due bill. I told them I had only been on the service for less than a month but the representative wanted my credit card to pay the past due bill otherwise, I would be charged a $36.00 late fee.

I told him to send me a bill and to get lost! Several days later, I received another call on the same. I started getting these calls everyday until I finally talked to someone who took the time to understand it was AT&T's problem and not mine. They are to set up an online account with me. I was told that another bill was now due and I could give her my credit card. I declined and told her that I would lend the bogus $253.00 to the address on their web page. She agreed and I thought we were finished.

The very next morning, I got another call from an Agent' who demanded payment again but would not research the call history and said that I would be disconnected unless I paid then. I told him about my agreement the day before and that the check was mailed and hung up on him. I then received an email telling me that due to not paying my bill that I was disconnected! I sent an email back to them but I got no reply. I am just trying to find someone to talk to at AT&T who is not reading from a prepared script and try canceling my service! See that's what is going to cost you! Do not even get started with these people. You will be sorry! P.S. I just today received the first bill of $102.00 and still not the second one, they say, was past due!

I have been an AT&T customer since 11/2008 with 5 phones and a family plan. AT&T changed its policy to charge each iPhones an additional $25.00 a month even if the customer does not want to. The only way out is to change my phone, customer service said today. I do not believe this fair. Economic damage is $25.00 a month for every iPhone until the end of contract or until I change my phones. Please let me know what to do.