AT&T Wireless

I gave notice on the initial 12 months. Ended the offer and days later, for "never begun" $180.00 drop fee as notified by AT&T prior to the service begin date (with 3-days in WI to drop the signed contract prior to goods received). First, I had a 12-month option, wireless at a low rate. I received the first bill with regular rate and dropped service (from $19.95 to $42.00). This was after reading that low-usage accounts might even have new, even lower rates than the initial offer.

I called and IM'd when I received the bill! The rep indicated yes, very low usage, as usage was mainly during the weekend or special needs and was talked into a $30.00 per month premium (faster) vs. the pro $42.00 per month. I then sent in the new payment for the new rate of $42.00 for one month and then phoned AT&T to cancel the new contract, which would not begin until the next day and indicated that also with payment, a few days prior. I ended service date on May 18. (Nope, not here yet, but the "new" contract date the rep stated will "start" as May 8; so cancelled that on May 7, as in WI, have 3 working days to cancel the contract, purchase or assume. This means communications, also.)

After speaking with the rep on May 7, I received a welcome letter, on the bottom noting the $180.00 disconnect early rate. Mind you, the service had not expired, but I cancelled and the end date given was May 18. I assumed for un-started contract, I paid $42.00 and made the cancellation. I did not figure it would ever begin. So, I phoned another rep to ensure that all was well (as the form letter was issued before the service would begin. it was an "auto-mail"). Oh, and note that the 2nd rep said that the sign up for U-verse, when the first rep said, "You don't want U-verse." The 3rd rep stated, "Well, you have U-verse!" No, the 1st rep said no U-verse and another rep said, "Reps should not tell you that you should not get U-verse!"

CS received through AT&T, it is definitely not noted what was told to the customer during the calls. I am waiting to see how many bills will now be received. The 3rd rep also tried to keep the account. Also, 2 reps tried to talk me into bundling and 1 rep tried saying, pay a bill by internet (something many boomers do not trust yet!) and I have a land line rented by another carrier using AT&T lines (why switch, almost the same rates and why change numbers?) and carry a TV satellite server for the sig. other, with HD, DVR and multiple recorder (Sig. other won't switch!). Does it pay to play?

I'm an over-the-road truck driver. I had to use my insurance to get a refurbished phone a month ago. Now my new one is acting up bad. I'm afraid it's going to shut down and I'm 1,500 miles from home. I got a hold of AT&T to see about an upgrade on phone. It will cost more per month for the bill because I want a better phone and plan. But they can do anything for me till July 1, 2012 because that's when my contract is up! I want to give you more money and they don't want it because I'm in a cheaper contract now! That's bad business. Thanks for nothing AT&T. At the end of my contract, I'll be taking my money and business elsewhere.

AT&T is cutting 2G service and phone will no longer work - They are offering a new updated phone via letter, but won't let me continue with my original data plan of $20 per month. Instead, they are offering a more expensive data plan at $30 per month. I don't want to switch, but I'm forced to since they are no longer offering 2G in my area as of 5/15/2012. Isn't it illegal to make me pay more money for a new plan? Especially, when I do not want to switch or upgrade but am being forced to. I have been a loyal customer for over 15 years.

I submitted an application to Lifeline services for my 80+ year old mother who is under a fixed Social Security income at this time with no savings. This program offers a discounted rate for such individuals and would be a tremendous help. I was informed that she would be eligible by appropriate NJ government agencies. The application was sent back in Sept. 2011 and after several calls, was confirmed received on Nov. 4, 2011.

I've been calling at least twice a month to obtain a status and resolution and have received the ultimate/royal runaround. I've wasted time and energy and realize that most of their service dept are outsourced, which makes this even harder. In Jan. 2012, they finally referred me to the Special Needs Dept. and after several months of frustration with this, they informed me they are waiting for a vendor response, but could not define who this is or where I might go or try to contact to get this resolved. Obviously, there is some serious mismanagement and disconnects in their company. If there is any way this letter can be escalated to the correct contact, it would be helpful. The Lifeline service is for Rachel ** (Marlboro, NJ) tel # **. Thank you.

My ATT phone is insured and it broke. I took it to the ATT store on Friday. It is not working though no fault of mine. It is under warranty and is to be replaced and I will be notified by email when the phone is mailed. It still has not been mailed. I am without a phone and I believe ATT should either have a replacement phone on hand or mail me one the next business day. Otherwise, the rates I pay for continuous service do not make sense. I believe the delay is unacceptable given the reason we have cell phones.

If this branch would have had this particular phone in stock; I would not have to go through the interview on the phone. This phone had dead cell after one week and I brought it in and they said they had not ever seen this happen before. I agreed to keep it to see if it would improve.. it didn't. I was given the "terms" by phone to get it replaced with another one. The branch should have had this phone in stock. Also, the phone girl should not distrust the representative from the branch and threaten to put a huge charge on the bill if the phone was not received as detailed. ATT should do a better job considering the price the consumer pays.

I called AT&T to try and get out of my contract because AT&T as I see it voided my contract with them, when they took a feature I had signed up for and deleted it. I signed up for 200 text messages for $5.00 and after a few months, for some reason, AT&T took it off and started charging me for the text messages. When I got my bill and noticed I was charged for text messages, I called and they told me that someone took it off. At that point, I felt AT&T voided my contract. Now, I want out because they keep changing my contract and I feel I should not have to pay $126.00 early termination fee, due to the errors of the employees.

I purchased an iPhone 4S and needed to return it. I sent it back via USPS with their return shipping ticket. They received it on 3/16/2012. After 2 weeks, I noticed there was not a refund to my credit card yet. I called them and they had no record of receiving it. I got proof of delivery from the post office and called them back. They did find they received it on 3/16 and told me a credit would be issued by end of March. No refund.

I called again and they said it would take up to 30 days to refund. I called twice more and they still had not processed the refund. I asked for supervisor and they couldn't get one on the line. I called again today, 4/19/12 and they still have not processed the return. The lady told me the phone was lost and they need to file a claim with the post office. I told her they already confirmed they received it on my last 3 phone calls. Here we are after several phone calls, more than 2 hours on the phone with them and they cannot get my $506 refunded for which I've already paid my credit card company. I have been their customer for about 10 years and expect better service than this.

My wife and I have been AT&T customers since 2008 with the iPhone 3 and have upgraded our phones each time the newest version comes out. We travel often to Europe and wanted our 4S unlocked. Sprint and Verizon will both unlock the iPhone 4S for a customer in good standing for international use. I contacted AT&T numerous times to ask for an unlock for me to take my phone with me so I can put in my local sim card in Europe. I was told that as long as my phone was under contract, they would not unlock it. If I pay the early termination fee, then they would unlock it for me. I asked them if they were willing to lose a good customer over this because I will gladly pay that to have my phone unlocked. They told me this is their policy.

So I cancelled my phone, paid the ETF and my phone was unlocked. I asked for an email address so I could complain about their policy and was told to "google it". I think this is a horrible policy that they have and I think I will cancel my other lines (iPhone 4 and a basic line for my daughter) because I don't want to have anything else to do with AT&T. To be willing to lose a customer over this in today's economy is ridiculous.

Hello, I bought a SIM card for my iPad on April 5, 2012, at 11am, from an AT&T store in Port Orange, FL. DOM 3GB, a map for a package of 30 days. The telephone number of the card is ** and I paid $30 with my Visa. I am a Canadian citizen and this package has never worked and completely blocked my iPad. I had iPad the completely restored and to remove this card. Le seller would not or could not pay me, so please credit me what package I have never used. Thank you very much.

The phone you sent me was defective. Now, I have to wait till you send me another phone. I have been without a phone for five days and you are still going to charge me for the service on a phone that I do not even have. It makes me think that I have chosen the wrong wireless company.

I am currently a customer with AT&T and have been since 2007. In December 2011, I ordered a cellphone for my daughter. I did not have my own physical address at the time and was staying with a relative. I could not use my PO Box to have cell phone delivered because the AT&T website would only take a physical address. I cancelled the order online because it would not allow me to update to a phone with a family plan. Despite my cancelling the phone, AT&T still shipped it out. The phone was delivered to a public mail room with no signature required. The mailman left the package and according to his supervisor, the post office is not at fault.

The package was stolen. I was not aware that a package was delivered until I received an email from AT&T stating I exceeded monthly limits for a phone number I had never heard of. I immediately cancelled the phone and contacted AT&T. A rep advised me that even when you try and cancel online, a package will still go out. I spoke with fraud and they advised me I would receive a fraud package 7-10 days and would have 30 days to mail back. I received the package 3 weeks later. I called the fraud department again to see how much time I had to send the package and the rep advised me she would extend my time to send the package back. I sent the package 2 days later. I received a call from a bill collector today regarding the bill for phone. When I called the fraud department, the rep and the supervisor stated they never received the package back. I am looking to file complaint against AT&T and will also be cancelling my current services.

This is about the Cingular wireless phone I had. I called Cingular to see if they could help reduce my bill. I was paying $150.00 a month for my service. I found out that I could get a phone card and pay as you go for $30.00 a month at Walmart. I told them about this and they said they could change my service and lower my bill to about $50.00 a month, but it was a little too late and already changed over. You would have thought they could have done this long time before I decided to change over and lose a good customer. I was with them for over 4 years. Bye AT&T.

I upgraded from the iPhone 3Gs to the 4G in April 2011 at the Apple store in the Gardens Mall. The Apple store advised me that I was not able to keep my current data plan (the unlimited plan) and gave me the option to choose the 2G plan. I was not aware that I had the option to keep it until I spoke with a friend. He told me he upgraded and kept the unlimited plan in February 2012. I spoke with AT&T on the phone and they advised me they were going to get me the plan back. Weeks went by and I did not hear back from AT&T. I finally called them the other day and they said that unfortunately, they are unable to give me the plan back.

I called AT&T regarding my cell phone bill, and before ending the call the customer service rep offered me a great deal. They said, I could get High speed DSL service for $19.95 a month and a $100 rebate check for the modem. It has been about 12 weeks since I ordered the service, so I decided to give them a call because, for one, my internet service disconnects every 30 minutes and two, where is the rebate that I was offered. The rep told me that I was not supposed to receive a rebate and tech support had no explanation for my internet problems. This is the second time I was scammed by AT&T, offering me a rebate if I switched my service and I have never receive the rebate. Is there any other complaints regarding this?

I went into AT&T store in Juneau, AK. I wanted to upgrade to an iPhone4S. Last time I actually upgrade my phone was in '09, this was 12/14/11. They were out, so I saw the Galaxy S2 and I asked all kinds of question. Seeing the upgrade price, I said okay, sounds like a good option. I went to check out and I was informed that I have to pay full price. I asked why. They said I don't qualify until February for the upgrade. A trainee is helping me by the way. Then as he is ringing me up, another agent say, "Did you know the tablet is included?" "Oh really," I said, "cool". But I have to pay the data plan on it and I can cancel any time after the first month.

Lies! They all failed to inform me directly that this tablet thus wipes out my upgrade option for my phone. Never was this explained to me. Sure on the receipt that prints out after I signed is it in fine print, but never once was this explained. Now, the Samsung screen quits on me, only after two months. I decide a good time to switch to iPhone vs. Android. I go in only to find out I can't because someone in the Juneau store, waived and did a manager over-ride which removed my upgrade option. I would have never got or accepted the tablet had I known this.

I spoke to three representatives who said, "Sorry but you accept, the exceptional pricing on the tablet, if you didn't accept it, your upgrade would still be in place." Now, I have no phone and put up with absolute rudeness and still have to spend money. Mind you, I have since been with AT&T since 08, a payment of bill not included phone purchases, over 8,000 dollars. I have a family plan and three lines in total. This practice in their store was and is deceptive and how are they not accountable for not informing me of all the strings with this? Help, someone please file a lawsuit.

For the past 6 months, I have been getting notices that I was going over my data usage plan, being charged an extra $10 each month plus having my service slowed down. So last month, I called into AT&T to get my data usage increased to 3GB instead of the 2GB I had. After getting this increased, I got an email from AT&T telling me I have used 65% of my usage, just like when I had the 2GB. I know I haven't overused 3GB yet. Also, I think it is so unfair that AT&T can throttle a person's service. I mean if I'm using up GB, why slow my data usage down to make me use even more? That's totally **. Like having a person dying of thirst then tell him, "well I see you need some water, go run 5 miles and I'll give you some water. **. Also, I'm on disability. I can't keep affording this and what has happened to my extra GB of usage? Where did it go? If AT&T keeps this up, I'm going to switch to Straight Talk.

AT&T and Samsung Infuse: you can both take this to the bank. I will never ever pay for any produce or services from either AT&T or Samsung. I renewed my contract with AT&T and switched from a Palm to the Samsung. I was happy with the Samsung until it stopped charging. After taking it to the AT&T service center, I was told there was something wrong with the phone and it was replaced. This past week it started doing the same thing! I again took it to AT&T and told them it was doing the same thing. After checking it out, AT&T had the balls to tell me there was a small piece of corrosion where the phone plug was and it was not covered under the warranty. They added that if I wanted to use my insurance, it would be $135 and they would mail me a phone. You both can take your phones and service and stick them where the sun does not shine (that is if you can figure that out).

We have a family plan with AT&T's mobile phone division. Yesterday, all of a sudden, when we went to access our voicemail, we were asked for a password. We never had to put in a password before. At first, we thought it was a glitch in the system. However, when we went to one of the local stores, they told us that they had changed their voicemail service overnight. What I am complaining about is that we had never even been notified of this change at all! Also, another family member who also has AT&T has not had to go through this in their area. Now that strikes me as extremely odd. What made it even worse was that no one we spoke to knew what to do and it took several calls to customer service for them to explain to us what to do. After this latest debacle from a company that has given us nothing but crappy service, we are taking our money elsewhere.

I've been an AT&T customer for 7 years. About 3 years ago, my wife and I bought iPhones with an "unlimited" data plan. They now have redefined the word "unlimited" to mean 3 GB of data and will slow my speed down thereafter. They have violated my contract with them and I plan to either switch carriers if they refuse to remove this restriction.

How many consumers would be happy with a utility company that sold them unlimited power usage only to later say that after 3 days of power usage they will start rolling blackouts, or a water company that sells unlimited water and then turns the water pressure down to drips after a few days, or a cable company that sells unlimited channels and then only allows a few to be watched after reaching a never before discussed limit? No consumer will be happy with unlimited garbage.

I am sick and tired of the daily postal mail about AT&T offers. If they quit all the repetitive mail, our rates could be a lot better.

I have 3 phones on a family plan. One of my phones has an echo in it. It was there from the beginning, but slit. It has gotten very bad about 7 weeks ago. I went to the phone store and over about 4 weeks, they did master reset, network reset, changed phone and SIM card. I called tech support and another 2 weeks past. I can't use the phone and I want to cancel service without early termination fees. Please help.

I bought an AT&T "GoPhone" in June 2011. The phone failed; its "touch screen" does not respond. I brought it to the AT&T Device Support Center at 8225 Mira Mesa Blvd, San Diego, CA 92126 on 3-11-2012 at 3 pm. After waiting a half hour for customer service, I was told by a Ms. ** that the phone had some evidence of green corrosion in a cable socket and was therefore not covered under warranty. She stated that I must have dropped the phone in water. I, however, never dropped the phone into any water, and simply took care of the phone. This phone had a 12-month warranty and should have been repaired under warranty. I'm disappointed and I suspect that AT&T is ripping others off as they just ripped me off in this fashion. Please take action against them for this kind of dishonesty.

I cancelled my account with AT&T last July 2011. I have a refund and I have called two times to customer service. After quite a while and going in circles, they say they have already sent it. I told them I have not received it. They said they will deliver once again, that maybe my address was wrong (not wrong for all the offerings I still get). I am trying to reach them by email but there is nothing in the web for me to keep from contacting them. I wonder how much money does AT&T keep from former customers when they can't sign in or file a complaint to request their money. No use contacting a service rep. If you get one, they will keep saying they will mail the refund to which never gets delivered. It's a small amount but I feel like I am being fooled and I wonder how many ex-customers are on this same page.

AT&T changed my plan from a $30 unlimited data plan without my approval and I told them I would not pay more than the $30 unlimited data. I spoke to Beverly ** and her supervisor Lagin ** in the management specialty support deal. They made accusations that I am tethering but this is an old windows mobile phone not an Android. I asked them to give me proof that I was tethering but they could not produce it. The also refused to give me credit for the overcharges that they put on my account. I have read many posts online that they are doing this to anyone that has unlimited data to get them off so they can overcharge them. But yet for $45 you can get unlimited everything on AT&T through the Go Phone, Straight Talk.

Fraud does not appear to be investigated by AT&T. My name is Nick, age 22. At Christmas time 2011, I did some shopping in local department stores. At or about this time, my identity was compromised. In December, I received a bill from AT&T Wireless at my home, where I live with my mom and dad in Oldsmar, FL. This bill is for service contract and four phones. I called AT&T right away and told them I did not buy any phones nor do I have service with them. We turned the phones off that day. They transferred me to AT&T fraud dept. The gentlemen instructed me to contact three agencies and make a police report with local law enforcement. I did all they asked and faxed the information to them. Once, twice, thrice with phone calls and new instructions in between each fax. After asking a lot of questions to Remmy ** in AT&T fraud dept, I find out two phones were bought at a Wal-Mart, two more phones bought at a Best Buy store. All bought in Tennessee. I live in Florida. I do not own a car and I worked that day. Oh by the way, I ride my bike to work! I did fax this information to AT&T fraud dept three different times. The bill went from $378.50 to $573.70 to $2116.20. Who's fraudulent now?

My son broke his Samsung Infuse. He went to the AT&T Store to show them, and to get a new phone (we have insurance). The rep gave him a card with Asurion's contact info. We called and she said it would be a $199.00, non-refundable deductible. What?! Well, it is a very expensive phone we're replacing. So, I agreed, they sent an AT&T "refurb" to me. The headphone jack did not work so we called, they told us to ship it back. I told them that I did not want a refurb, I had insurance and I wanted a new phone. Well, they had no way of knowing when a new phone would come in. I'll wait. Put me on the wait list. We can't do that. I am furious. I was tricked, bait and switch.

At no time, while the AT&T rep sold me the phone and insurance did they mention one time that they were selling me third party insurance. At no time did they tell me that the insurance was for a refurb phone. I was asked if I wanted insurance. "What does it cover?" If you drop it, it falls in water, if it's stolen. "Okay. I better get it," I have talked with these talking heads; they just keep repeating the prompts that are on their screens. I have contacted AT&T regarding this outrageous bait and switch they pulled. I want to cancel my 2 year contract. Well, can't do that without a hefty fee. How bout we refund your money you paid for the insurance? No not yet!

I have $199.00 out there floating that they claim is non-deductible. That was 7 days ago. AT&T says they thought I canceled the insurance. The defective phone has been sent back. My money is out there. Who knows if I will get another phone? I told the AT&T's floor manager over the phone that I was seeking counsel and am planning on suing them for their practice. Asurion has been in several class action suits due to their practices. Yet AT&T continues to do business with them. Why? I am seeking counsel. I hope to get another class action suit started against this company. If not, I will seek action in the small claims court. Please, let's fight this company. We can do it together.

I have a problem with a new AT&T cellphone. I bought at Wal-Mart in West Branch. I went to the AT&T store in West Branch for help. I was denied help and told to go to Wal-Mart's. The person's name was John and he was arrogant and unwilling to help with the trouble. I have been with AT&T for a long time and was always happy with the service until now. This was on Friday, 03/02/12. We have 3 cellphones on our account. Thanks.

Bait and switch on contract terms - I have 5-line Family Plan with 5 unlimited data plans for the past 3 years. The original contract states unlimited 3G data. No mention of limits or caps or throttling. The have already threatened my daughter, who is not the primary contract holder, accused her of tethering when she does not know how and she has iPhone which won't let you without paying for tethering plan. They accused her of shutting down their network in the Seven Springs, PA area when she only used 8GB of data. Their tactics and actions are criminal. They continue to push data usage and smartphones. Then they blame us, their customers who pay crazy fees for the data in the first place, and instead of fixing their network with the money, they line executive pockets with cash. It's time that AT&T's customers unite.

When I upgraded my phone they sold me an insurance plan I pay per month. They told me that it would cover everything from damages to lost of phone. They sold it to me like it was the best thing ever. Then I come to find out that there is a $200 deductible! What a rip off! If I knew that, I would've went to Best Buy and got their warranty. Even Sprint and T-Mobile warranty covers the phone without an insurance plan. AT&T's insurance plan is a total rip off and their customer services people sell these plans without informing people of the deductible. I'd rather not buy the insurance and be more careful.