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AT&T Wireless

AT&T Wireless • Billing disputes • Unexpected contract expiration • Network problems • GSM service • Number portability • Sales practices • Customer service • GO Phone • Everything else --- News • Cingular-AT&T Wireless Deal is Done • Cingular Buys AT&T Wireless • Software Glitch Blamed for Losses • Cingular, AT&T Wireless In Merger Talks • AT&T Wireless Leads In Number Portability Problems

Although AT&T Wireless shares the name of its former parent company, it has long since moved out and started life on its own. But even as an independent company, AT&T Wireless displays many of the same traits that have caused its parent to watch its once-massive customer base ever so steadily erode.

You can't say AT&T is no longer innovative. Whereas most cell phone companies insist their contracts run until the moon has turned to dust, AT&T now waits quietly for some favorable contracts to expire so that it can hit customers with the highest rates imaginable. Don't laugh, it happened to Alina.

A few recent complaints:

kurt of Battle Creek, MI July 3, 2009

Have a Prepaid GoPhone Monthly charge 39.95 on credit card My card Expired wish made the payment fail (had a rollover Account balance of App 200.00 at the time)Att seize the money and says the have the right to do so, I call it thief this is non used money/minutes I have paid in But they compare it with a cable tv account saying that if I didn't pay my bill a due date the cable would be disconnected..

chris of longmont, CO July 2, 2009

My wife and I recently visited the itunes store in Boulder, CO to look at the iphones and service plans. After talking with a sales rep and looking at their coverage map we decided the iphones were a better fit for our lifestyle. We cancelled our prior cell phone plan at 250 per phone and set up a contract with AT&T. Come to find out after hours of time spent on the phone, which kept dropping the calls, were were not in an area supported by AT&T. We are "between towers" according to AT&T.

We based our buying desision partly on the assurance from the iphone sales rep that we would be in a well covered area. We looked at their coverage area too. It said we were in an area that was well supported by both phone cells and 3G internet use. This is not true at all and very nisleading to consumers who depend on the accuracy on a usage map to be true. We now have to cancel our new plans and look for new coverage. iphone and AT&T said they will reimburse us for our purchases, but we are stuck with the cancelation fee from our last provider. There doesn't seem to be any course of action for us and the whole experience has been poor.

Nalini of Glen Cove, NY July 2, 2009

My phone lines went dead one morning.Only to discover that all our 4 lines were out.When I called att ,i was told someone bought 4 Iphones accessing my account at an APPLE Store.This was a clear case of fraud. Iwas told that i had to get new sim cards.This put us to great hardship as myfamily awas without phones for a week .Secondly and more importantly they said that they reviewed the incident and found no fraud was conducted.How was it possible when 4 I phones were bought at an apple store in my name.

Today i encountered another customer with the same problem.His account was also accessed by someone at an apple store.Why is att allowing apple to access customer account.Isnt it a breach of trust. Now I had to call all my credit cards to alert and had to pay for all of this Also live in fear as to how and who was access to my account

charles of joplin, MO July 2, 2009

I have a 2 line service with two phones and two phone numbers, one for me and one for my daughter who was living with me. My daughter got married and moved out. The understanding was that when she moved out into her own home, she would get her own phone line and the second line I was paying for would be dropped, which she agreed upon. I called AT&T and informed them that as soon as the contract expired on the second line, I wanted it taken off of my contract.

I agreed to pay for the second line untill it expired. The second line was suspended, by AT&T and the contract was supposed to expire in Aug. 2009. Now they have extended the contract on the same second line untill Dec. 2009 and want 375.00 for me to get out of the contract, and this was a FREE phone upgrade. I live on social security disability only and this is somewhat of a hardship for me, but I will continnue to pay for the phone service untill it expires. I just feel that this is unfair. Why did they extend the contract by six months without letting me know? How do I get out of this?

Vince of DeWitt, MI July 2, 2009

I can not believe how greedy you are AT&T Wireless, I pay you guys over 3000 a year for our phones, I have the iphone 3G and I was going to get the I phone 3Gs but I have changed my mind and I have made a decision to cancel my service with you.

Are you serious? You want me to pay and extra 30/month for an iphone, plus 30 for unlimited texting, (that is a ripoff alone, it uses so little bandwidth for texting) and now you want me to pay 9.95/mo for a simple download for a Tom Tom GPS? I PAY 30/MO for MULTI MEDIA, that includes my GPS tracking already! So basically you want me to pay 9.95/mo for an application. I can see a one-time fee, but per month, what a joke. I can buy a GPS new for 100.

I have been waiting for Apple to come out with this application and now AT&T has gotten a little to greedy.

Robin of Rutledge, TN July 2, 2009

In May 2007 I switched AT&T plans from a single plan to a family plan which included my husband. Recently, I have mentioned to several people how high my plan was. Today, I went in to one of the local AT&T Offices and the gentleman who helped me, saw that they had been charging me for the original plan and the new plan for the previous 26 months. I was told they could only credit the prior three months and basically, that I should have reviewed my bill. I do not disagree that I should have caught this earlier, but I did not. Regardless, I still overpaid this bill. I have been a loyal AT&T customer since around 2002 and have never been late on a payment. I do not feel like a very valued customer at this point.

cindy of ny, NY June 16, 2009

i got a new contract with att. i was never told that i had to return the defective phone 3 times before i recieve a different phone. i was on the phone with att for 3 different days trying to fix this issue. the phone i recieved burnt my face and pinchs my fingers. i ordered 2 nokia6650 phone from them and both phones do the same thing. i was told to hold onto the second phone and return the first phone 3 times before they send me 2 different model. it never happened they said i was out of att warranty after one month. they made other excuses so they wouldnt have to help me.

i was told to contact nokia warranty to correct this and to get a new cell phone. i was told to cancel the contract paying 160. per phone in order to get a new model. then i was told i could only get the same model that was defective and was pinching me. i had the 2 phones for less than 3 months. from returning them to getting then back it took almost 3 months. 7 to 10 days to receive 7-1o days to send back 3times.

i contacted nokia about this issue and they told me to go back to att that the waranty is still active and they supose to change my equipment if it is not for me. they have to give me another model. but they refuse to help me. im so stressed about this why do i have to pay 160. for 2 same phones to get 2 different phones and or to cancel and to restart my contract to get 2 new phones but i still had to pay 160 per phone.

i have a burnt on my face and my fingers are pinched from this phone. all i asked them is to change it to a different model so i dont have to get burnt nor pinched. im so disappointed. i have 1 year of a warrenty but no one will send me a new model phone.

Brenda of Gilbert, AZ June 16, 2009

In July of 2003, I signed up for 2 cell phones with AT&T Wireless on a 2-yr contract. At that time, I was just going back to school while my husband worked. We were just moving on campus at ASU Polytechnic (ASU East--at that time). In my phone plan, I was promised that if I was not happy with my phone service and plan, that I could return my phones within 45 days and cancel my contract. My plan included a specific amount of anytime minutes, 3,000 minutes on nights and weekends and free mobile-to-mobile minutes. I received my first bill within the first month. My bill was 283.

I called AT&T to find out what was going on. I looked at my bill and noticed that the way they applied minutes was not accurate. Instead of applying 3,000 nights and weekends and free mobile-to-mobile first and then the anytime minutes last, they reversed the order by first taking off all anytime minutes, then the mobile-to-mobile minutes and finally, the night-and-weekend minutes. I tried to reason with AT&T, but they basically said "that's how they do it there". I took the phones back to the kiosk that I bought them from at approximately 35 days into the contract. The service person said that he would take care of it and not to worry about it. Their computers were down at the moment, so he couldn't print me a receipt for the phones.

About 3 months later, I started receiving phone calls from a collection agency for AT&T claiming that the bill was now 963. He was rude, called me at all hours of the night, tried to get me to post-date a check. I finally changed my phone number to stop all harassing phone calls. I didn't receive any communication from AT&T until February of 2009.

Apparently, a judgment had filed against me back in 2006 in which I did not get served the paperwork for. I was unaware of this judgment, so when I begin to receive wage garnishments in February of 2009, I was in shock. I couldn't figure what was going on. I received the court paperwork from the law office that was working for Palisades Collection LLC.

In the end, I paid Palisades 1500 and now the retail outlet (Wireless Retail/General Credit Service)that I received the phones through is trying to charge me 400 for turning in the phones before the contract ended. During this time period, my children and I have suffered a lot of hardship. I am the sole supporter of my 3 children--one of which has special needs (autistic) and requires special ed. services. So you can understand why I want to join the class action lawsuit against AT&T.

TAMMY of leland , NC July 2, 2009

Ihave had service with cingular for several years with no problems now its atnt in november i was contacted by at&t they told me that we would have to upgrade all phones or they would nolonger work after doing so and payibg a upgrade fee for three phones the phones they sent dont work i have been dealing with them for 7 months now with no service. i have spent countless hours on the phone with tec support and warranty service with no results they now have sent me 4 different phones with all having the same problem no service i run a small business with my phones and they have just about costed me my bussiness i have lost so much money but still paying the 180.00 a month charge with no service .

with every call to them it was they are sorry they are gonna fix this problem but with noresults im so sick of being taken advantage of im not a millionnair im a working women i work hard for my money just to hand it to them for bad service and my god dont go to the store the people there are more stupid then the ones on the phone after waiting in the store for two hours the guy told me he couldnt help me that i would have to go and call the warranty service num mean while i have no service .but if i dont pay the bill then they will cut my pager off cause thats what it really is.and then they can charge me 500.00 for termanating the service how do they get away witht his its robery and im not gonna sit back and take it anymore im tired of hearing im sorry i want t o hear miss we have your problem solved you will have no more porblems

ADNAN of ATLANTA, GA June 10, 2009

My problem began with ATT consumer sales that promised me 375.00 worth of rebates if I port all my services (Phone, Wireless, Internet and Cable) with ATT. After my order was placed I was informed that the rebate were only 200.00. That was the first lie that ATT sales team did to suck me in.

When my services didn't get installed for 2 weeks, I wanted to cancel my order. Then the cancellation department promised me one month free for my internet, phone, cable and wireless. Guess what, the person verbally informed me so that I keep my order. Nothing was noted on the account. Another lie to keep me in.

After I got my services installed with ATT, I noticed that my Internet was slow for the ATT Fast Access 3.0 and on my speed test it turned out to be lot slower actually between 270 to 300 K Bytes download. Basically my internet that supposed to have 3 Meg of download speed will never go beyond 300 K Byte. My Phone Service always had static. On complaints after complaints, one of ATT Supervisor accused me that I am treating her as a moron and stupid. But she noted that I called her stupid and a moron, on my account, so most of ATT rep after that notification dealt me quiet rudely.

One my internet and phone side, basically ATT Land Line blamed ATT DSL for slow speed and ATT DSL blamed ATT Land Line for static that's causing the Internet to be slow. While I as a customer who needed Internet on a daily basis; was paying at Starbucks for Internet Services. After 3 1/2 week of miserable services. I decided to cancel my Internet and Phone Services with ATT on May 5th.

After a month I got a call at work from ATT collections mentioning that I owed ATT 573.00 for the month that was originally promised me for free. ATT Collection was rude, and quiet threatening that they will ruin my credit by sending me to collection if I don't pay them in 30 days. They threaten me to go call lawyer, if I can because ATT know how to deal with lawsuit.

Until June 05, I have not received any bills or notices from ATT about any charges. During the free month I made couple of International Calls that I was under the impression that they were free because that was the promise that ATT Cancellation Department made to keep me as a customer.

Since I cancelled my Phone and Internet services, ATT charged me for everything that they promised me for free. Because of ATT Bundle Rebate Deals now I am in contract with DIRECTV and ATT Wireless for 2-3 years. Also, ATT took away all my rebates since they were tied to my phone service. I not only lost 200.00 worth of rebates (that I was originally promised to be 375.00) but now are responsible for 400.00 for 2 calls that ATT charge me at 3.75/min. I usually pay 5.00 for one hour using the calling cards. In addition now I need to keep my DIRECTV and ATT Wireless for next 2 - 3 years because of the contract that I signed based ATT Rebate lies.

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