AT&T Local Service

On Jan 17, I disconnected service (land line) with AT&T. Since I do not have long distance with them, I ask for my final bill. After many, many emails, I was told to wait until after my month was over so they could figure the final bill. At least that was what one rep said. It seemed like each rep had a little different story.

My billing period is from Jan 9 through Feb 8. My bank sent payment on 1/26/2012. My account at the bank was debited on 1/26/2012. My bill was not due until Feb 2, 2012, seems like I was about a week early. The amount was $31.31. Yesterday, Jan 28 I got a bill with a credit for $23.75. But, that I owed them $7.56 and that my prior bill was late and to pay the total amount due or else. The $7.56 is now due on Feb 15, 2012 but the bill is due upon receipt. The best part at the bottom of the AT&T bill in small print is the statement, I Quote, "Past Due Charges -$31.31- Please pay Immediately, Billing date Jan 25, 2012, Date Mailed Jan 30, 2012".

Anyone tell me how AT&T pulled this off. I received the "bill on Jan 28 (SAT) and they mailed it on Jan 30, 2012." One rep I talk to did not even know the date and he was to help me with my bill. I keep copies of all the email and it was a few. Each was more ridiculous then the last.

Now according to AT&T do I owe $31.31 or is it $7.56. I say they owe me an apology and $23.75. Plus, my name would be taken off of the credit list as being late. I have never been late with them or anyone else I do business with. Summary they changed my due date for Jan - Feb (made me late). Next and last, of all the different so called reps told me nothing about this plan. I think the confusion is done for just that. People get confused and the small amount of money is just not worth it. So who gets to keep it? I have already today sent more then I will ever regain.

Our phone line was struck by lightning on Saturday, Jan. 21. We have yet to be contacted by a repair person for a time they can come out. It is now Thursday, January 26. We worked and have to have some idea, when to be sure someone can be home. This is also a business line for a home fax that enables us to work out of our home. We are missing business jobs that generate income due to this inconvenience. I am planning to cancel my service, as soon as I can find a way to receive fax another way, because this has happened before, and it took over a week to have someone come out. We cannot afford to lose jobs for a whole week.

AT&T tech knocked on the door on Friday morning, January 20th, 2012. She said she need to get in our backyard to the box for checking. About an hour later, our DSL service is out. I went outside but did not see the tech anywhere. Another AT&T tech showed up at our house and took a box of cable to the backyard. I asked him if they disconnected our DSL because it was down now. He said no, but he would check. I came back in the house to lock the dog up and a few minutes later, went to talk to him. He was gone. Our internet is still down on Monday, January 23, 2012, which normally would not be an issue except for the fact that I asked him and he left without letting me know anything.

I called AT&T at several different numbers on our bill only to either get disconnected or told an automated response of how to check our cables to make sure our part was set up correctly. With so many people struggling and the horrible economy we live in now, it would be nice for AT&T to somehow let the consumers know of the downtime and how long it is expected. That is all we ask. But for AT&T to expect us to pay a monthly service for a service that they have disconnected and not give us any feedback on the expected downtime nor give us a number to speak to someone is just plain robbery. AT&T could set up another automated menu for customers with outage problems or at least let us know when they show up or leave a note on our door.

On Saturday, January 22, 2012, at around 2pm, my phone line suddenly went dead. No dial tone. I was on the internet at the time, so I am clear about when this happened. There was no dial tone on any of the phones in the house. I then checked the interface box on the outside, where there was also no dial tone, so I was confident the problem was with AT&T, my landline and DSL provider.

Since we only have one cell phone, which my wife took to work, I went to a neighbor's house to call AT&T to report the outage. After following the endless menu layers (don't make a mistake here), I was plugged into the queue to talk to a technician, which is what the computer said I needed to do. The computer told me that someone would answer my call in about two minutes but after waiting an hour, I gave up and went home. When my wife came home from work, I tried again with the cell phone, but got the same result. I then went to McDonald's with my laptop to register the outage on the internet.

Even though I connected to AT&T's website, I could not find any way to register the outage, and gave up. On Sunday morning at around 7:45am, I tried to call AT&T again, and finally talked with a rep. She said she would have a tech come out on Monday, or on Sunday, if possible. About three hours later I got a call (the phone rang!) from the field technician, who said that he had fixed the fault, which was right at the pole near our house. He said that on Saturday, when I had dealt with the automated system, that system had actually checked my line and the people in the office had determined that the problem was close to my house and guessed the problem was in my house.

The technician said that their policy is then to tell the customer that they will send someone out but they do not, they deleted my service request. This was apparently why the system wouldn't answer my calls. He also said that AT&T is laying off 1,500 people on June 1, 2012, which is to be announced on April 1. He said that although the landline business is profitable, it is not as profitable as wireless, so they are working to get rid of it. All service work will be farmed out to subcontractors after June 1, a move which will only make it more difficult to get service from AT&T.

Although the subcontracted workers will be making $12 an hour less than the current AT&T employees, I doubt if our phone bills will go down, as they didn't when they outsourced all of their call center jobs. More profits for AT&T, less service for the public. I know others have experienced the same problems (Google search AT&T Customer Service to see many stories), and the company has only become worse with time.

It would be nice if our legislators help the people for once in demanding that AT&T serve the public, not only by providing good service, but also by not outsourcing all the jobs all of the call center jobs have already been outsourced overseas. Where are the legislators who will take on this company and stop them from outsourcing jobs and continually diminishing the quality of service? This is an election year, where are the legislators who want to save jobs? Or are they all bought out by AT&T's big money?

AT&T has an area of poor reception where I live and work. I live near the intersection of Eight Mile Road and Woodruff Road in Cincinnati, Ohio 45255 (Anderson Twp.). Along with poor cell phone reception, I get a lot of dropped calls, poor voice quality where it cuts out and there is crackling in the line, calls that don't come through, voice and text messages I never receive, and very slow 3G internet speeds. I have called customer service and tech support numerous times and the problems are still going on. I can't keep a call connected and the AT&T Wireless 3G network is very unreliable; thus affecting my ability to connect with my customers. It has gone down 3 times in the past two months.

January 2 and then again on January 5. I had spoken with someone in Repairs every night because of the phone problem. The last time I spoke with someone at AT&T was January 5th to report the trouble again.

At that time I had been told that it showed no one had been at my home. Finally the technician who had initially been at my place on December 31 finally contacted me on January 6th and said he would be going to my home. Once the repair was done he called to let me know he had to replace a filter. I don't feel a charge for checking reported trouble should have even been billed to me since no one came to my place.

I tried to call in to discuss my phone bill as I was dissatisfied being charged a $35 reconnection fee when the agent handling the payment said I wouldn't be charged a reconnection fee several months ago. When calling to discuss this, the first agent said he couldn't do anything but he would send me to disconnect agent where I could discuss it further. Instead of connecting me, he connected me to main menu. The next agent said he would do anything to help but after telling him what happened, he gave me a number to call a specialist. The number is a bogus number. I feel this is intentional. I'm totally dissatisfied with AT&T. I guess they are too cheap to hire competent people or too greedy & willingly take advantage of people.

I was on hold for over 25 minutes just to talk to a person about being charged for long distance that I had asked to be taken off a year ago, after having already asked them a year before that. This time they said I should have read my statements (even though they come online) that I would start getting the charge. And even though I have been a customer for 10+ years, they did not want to fix it! And the customer rep was very defiant and rude and could care less about my being unhappy. Definitely time to cancel my phone and internet and never go back to AT&T.

It's impossible to reach this phone company by phone! I was placed on hold 20-30 minutes each time, sometimes never reaching a live person. I have now spent two days of these calls trying to disconnect phone and DSL service at a location I am moving from. And there is no way to reach them online via webform, chat, or email. It is just impossible! What other company could stay in business (except a monopoly) treating their customers this way?

I am one who gets to the point. Lousy service, modem is garbage, connections are out dated and barbaric, and, to top it all no one seems to know how to fix a problem there. Is there any one who has the power to make these companies answer to this obvious muse of public trust.

I went to AT&T store in east Washington Madison and I bought iPhone 4S. They told me they do not have it in the store and they will ship it for me within 24 hours. Whatever! It was a lie because he used the fact that I am not from USA and I do not know the pursuers so I believed him and he charged me 700$.

However, I was staying at a hotel as I told him and I was checking out within 24 hours. He told me I am going to receive it before I check out. So I waited for two days, nothing came and I'm leaving Madison tomorrow and I did not receive the iPhone. I have no car to drive back to take it. They are liars. I hate them!

AT&T changed my contract charges and notified me in the {News you can use} section of my billing statement. I don`t use long distance on my home phone. So they found a way to charge me a fee for not using long distance in my current plan. What a bunch hoowey. I have had AT&T for so long and of course the issues have been many, but to charge me for not using long distance service is the last straw.

I will never suggest to anyone to use AT&T ever. Monthly home and cell cost is 200.00, they have seen the last of my money. I will cancel as soon as possible.

The service in my neighborhood is dreadful. I contend with dropped calls, failed text messages, extremely poor voice communications, etc. I have been dealing with customer service, technical support and the store for over a year trying to resolve the issue. I was told that if I renewed my contract and got new phones, the problem would be resolved. The new phones did not help. I requested to be released from the contract due to the inability to provide acceptable service. Instead, they want me to buy another piece of equipment. I believe the service issue is their problem and they should provide whatever it takes to provide the service for which I am paying for monthly ($150/month) or release me from the contract.

I called on 11/16/11 and complained of being overcharged. I was sent to sales reclamation and they offered me $60/month for phone/net and long distance. It never was changed, so I called back today 11/30/11 and spoke to two reps... The first one just transferred me and the second one said they won't change price and wasn't done. I asked for a supervisor and was dropped into call queue. I was on hold over an hour all together with no resolution. I would like my service adjusted to the price that was offered or I want to cancel my contract and transfer my number.

On my AT&T, U-Verse bill, I have a Michigan local video facilities, and franchise fees, for a total monthly cost of $15.29. This is not a service I use on my plan. Why am I being charge for this. I was told it was a Michigan charge. I want to know whats going on. The only consequence I can foresee is that, I will have to change my TV services.

An AT&T representative sold me a U-verse service bundle (home phone, fax line, internet, TV and cellphones), quoting me a price of $167-$175/month with taxes included. My bills so far have been $355, $450, $201, which were adjusted down to $175 after I complained. AT&T refuses to honor the deal. They say I must pay $201 per month from now on.

I have complained to the president of AT&T, the Florida Dept of Agriculture and Consumer Services and the F.C.C. with no results. I get e-mails and phone calls from At&T, but when I call back I get either no reply, or a disconnected phone. E-mails go unanswered.

We negotiated a contract with AT&T, with a fixed monthly price for phone and internet services. We received a bill, nearly double the amount the next month. After hours of waiting, we talked to a representative who says the contract sent to us cannot be honored, and we have to pay the increased rate. It is so difficult to get somebody on customer service on phone.

The representative have no knowledge of their own system. The company is not willing to honor its own contract. Representatives get very rude, and it seems like they don't care. I wish there were alternatives. I am planning to switch to Comcast, which is the only other service provider in the area.

An AT&T sales rep said they would upgrade my broadband internet service from 3MB to 6MB for $5. I questioned her extensively about this because of previous experiences with hidden charges. When they did the upgrade, they did not give me a static IP address which was included with my previous services and I depend on. I thought this was an oversight and called to have it added. The lady said that it was $14.95. I questioned this, then she looked into it an told me she was wrong, it is free with my plan and she would not charge me. When the order confirmation came in by mail, it had the $14.95 on the confirmation.

I called to let them know about the mistake on the confirmation and they told me it was no mistake. For three days I spent a total of over 3 hours on the phone with them trying to straighten it out, over 2 hours waiting for someone to come on the line. They never did budge on their position. I told them I agreed to move to the higher speed because it was 5$ more, not $20 more and asked them to give me back my old service. They also refused to do this, saying I would have to pay the $14.95 per month regardless.

My AT&T land-line, on a regular weekly basis for almost 2 years, has been disconnected and reconnected with extreme static and a loud radio station in the background. This happens quite regularly. And sometimes AT&T severs or cuts my telephone line for days at a time with no dial-tone. My DSL is also with AT&T. For almost 2 years, I have been paying for 3MB/S on the Pro Speed DSL Plan. On a daily basis, my DSL connection is severed or cut many times a day, with disruptions and interruptions to my service. I have not received anywhere near 3MB/S. My speed is less than half of that. And at present, it's usually at dial-up speed of approximately 15KB/s download speed.

Multiple technicians and supervisors have talked to me and determined that it is their errors that have caused the problems and not my equipment. The technicians that come out are rude and crude. One such person broke my gate entering into my back yard to access the green utility pedestal. One other called the police on me to get access to my yard and used the ** words to me in the presence of a supervisor. I did not press charges at the time but I wish I had. These technicians are poorly trained and lack critical thinking and basic social skills to do the job required. My complaint is thus: I am not receiving a service that I have been paying for, as well as the lack of quality when it does work. There have been some adjustments to my bills. But the hassles that I have been put through, for almost 2 years, do not quite make-up for it. My cellphone service is AT&T, as well as my phone equipment hardware.

We have had 2 business phone lines with AT&T (BellSouth) for over 20 years. We have never missed a payment or made any late payments. For some reason that AT&T can't explain, one of our phone lines have been disconnected. I have tried desperately for the last 2 days to get our business line reconnected and have been passed around to each of their departments, and they have made promises each day to have it reconnected. As you can see, it doesn't look great when customers call and they hear our service has been disconnected or no longer in service.

AT&T admits it is their fault, but the best they can do is get it working on November 10th. That is unacceptable, today is the 4th and it has not worked since October 28th. This is business and this is their fault. This is 2 weeks with our business phone having this recording that it has been disconnected or no longer in service. That is even if they repair it on the 10th as they say. Terrible service!

I had two phone number at my house. I turned off the ** extra Line in May 2009 yet they continue to bill me. I've called a number of time to report the billing problem, AT&T said that I'm right and I'm given a credit every month I have to call. Finally, on February 2010, the issue was resolved.

Out of the blue on September 13th 2011, I received a pass due notice for $32.56 for the phone that has been disconnected since May 2009. I called and they told me to ignore the bill which I did and now I'm being taken to collection. Please help me.

The last two months we have been invoiced for long distance calls that the phone company said were made from our house. The problem with this is that we do not know anybody in Tampa or Michigan City, In and the calls we're made when nobody is home. AT&T could not provide me with a reason and they said that they cannot test the lines due to some phony reason.

Tired of the run around so we have canceled the long distance service and are exploring different option. We will use our cell phones for any long distance moving forward. Most likely going to cancel all AT&T services since I cannot a solution to the problem. Stay Tuned.

I have signed up my home internet service in June 2011 with AT&T for $14.95/month. I received my bill in July and I was charged for $35/month. I have called in every month after that and they told me to just pay for the $15 and the system will fix it automatically after my three payments are in. So, I received the monthly payment this week and the late fee kept adding up. I called in this morning and the lady I was talking with told me that she will submit my information to the attention's department. I have asked her to record our conversation and she told me they are not supposed to. I also asked her to provide me the confirmation # and her employee ID, but she refused to do so. Is that true with AT&T policy? I was so upset with their service and the people keep lying and lying. I don't know if I am able to trust them again in the future. Please, someone from AT&T make the correction on my bill so that I don't waste any more of my time with you all.

This is a horrible communication company! Att was called on Sept 12,2011 for a new business line, and as of today I still do not have phone service. They also sent me a internet box and I called today letting them know I don't need an internet box and they said they will be charging me a $440.00 termination fee for taking it out of my agreement which I never agreed on. Furthermore they sent me my first bill of $105.00 which I will not pay because I don't have a phone line. The repair guy was called out several times and he came on a Saturday when we are closed. This is a horrible communication company to expect someone to pay for term fee of $440 plus $105.00 for a phone that I haven't even utilized.

I have been waiting for my home internet services for over 2 weeks now. I have spoken to supervisors, managers, etc. Then this morning, a tech supposed to show up to finally put in telephone jacks, and lo and behold he didn't knock on the door and try to call the number he's supposed to be hooking up to contact me. I mean, really? Just a little bit of smarts would help!

My parents, in their 80s, just moved to a home at a retirement community. As their POA, 09/13, I placed an order to turn off their home phone and transfer services to their new home, on 09/29. The sales person allowed me to choose among several new numbers as "their old number can't be ported over to the new location, which requires a new exchange." By 09/30, the old number had been disconnected and there was a new dial tone at their new address. However, as best we can determine, the number activated was actually someone else's number, who in turn, had my parent's number. I immediately contacted AT&T's customer service to fix the problem. In this space, I cannot list the numbers of calls, employees, and promises I've dealt with, not to mention the hours I've spent trying to get this straight. It is now October 8th and AT&T is no closer to getting this corrected.

My 80+ year old parents are extremely stressed. No one knows how to get in touch with them. If there was an emergency, they could not give anyone their phone number because they don't know what it is yet. I have spent hours of time from work, trying to get this straight without success. I have documented all the names, times, order numbers, etc., however, I cannot find out how to contact anyone at a higher level at AT&T to straighten this out. I am very sad. You would think after this many years, AT&T could handle a simple line transition. I believe I need to contact an elder protection agency to help them with this.

We have AT&T business line. Every time we received our bill, it's different from the amount that we agreed with them on the phone when they signed us to extend our service. Their sales rep lie about everything every time we call AT&T and no one can help us. No manger or any person in that company can tell me what my bill cost will be. Every time we speak to a rep, we have different amount or different service. Everyone at AT&T should know what they are doing. We need help with this problem.

I have an AT&T landline. With that landline, I was promised a free listing. In the past 10 years, I have been left out of my free listing because I refused to buy advertising. I feel this practice can be harmful to my business.

I decided to go with another provider because their service and DSL is slow so I called AT&T to cancel. I was put on hold for 38 minutes and then was told that their system was down and I should call back a week from now. I don't believe this is really the issue, as this was not the first time I called.

I have been a customer of AT&T for over 25 years bu on 9/21, my land line stopped ringing. I called for service and was told that T-Mobile had taken over my number and I had authorized the change. There was no call to me and no third party verification to confirm that this was my selection (change from my old carrier). After numerous calls to T-Mobile, I was told that, yes, anyone can change carrier and there is no such thing as third party verification. I had to wait five days before my number was returned to AT&T. Numerous calls to T-Mobile went unanswered. I found out through AT&T verification that an error was made and unfortunately, I was the victim. My number was transposed incorrectly, no one would admit this to me or answer my calls.

There are two large switching boxes on the right side of my property. I was not contacted for payment for this easement on my property. The second box was put in this past year! And it is in front of the first box. Who do I contact in regards to getting compensation?

I moved from my home of 23 years (with the same number) on the 15th of September to an apartment in the same area that will not be available until mid October.

When I called ATT to transfer the number, they told me they would hold the number for us and could forward our calls to my wife's cell phone until we could establish the land line again at the new residence, and charge me a fee for the same. But what they did was disconnected my number, did not forward the calls and did not contact me of the failure to meet their promised action. I discovered this when people could no longer reach us at home.

We called five times over three days to "customer service" spending hours on hold--until they finally decided they could not transfer the number to a cell phone but could hold the number and add a message with a temporary forwarding number (**). They have not done this.

After many more calls and six more hours on hold and being disconnected, no one will help or accept any responsibility. They just politely transferred me to some other department that won't help after an hour on hold (as punishment).

I have been lied to, ignored, disconnected, and never been able to reach anyone at ATT who is actually capable or willing to help. I do not want to lose the number I have had for 23 years but I cannot find any way to get it back. Help!

You can reach us at ** (Fawni) or ** (Larick).

I had disconnected service on 7/18, was billed for $29.85 due on 8/22, but I should have been owed a credit, so waited for a revised bill.

I received a notice from a collection agency on 9/23 trying to get the $29.85.

I called AT&T on 9/26 and Billing calculated that I only owed $2.20 (yes, two dollars, twenty cents).

Why is AT&T allowed to send an egregiously wrong bill to collection, and never tell me that I only owe $2.20, instead making me believe I should pay the $29.85? That's a hugely predatory and fraudulent practice, in my opinion, and I will send this to every regulatory agency for review. Obviously, if they did it to me, they do it to everyone, but most consumers aren't as savvy as I am, and therefore probably just pay.

I was overbilled by AT&T by a factor of 15x, and they sent the bill to a collection agency before it was even 30 days late. At the same time, because I had discontinued service, I was owed a refund since most fees are pre-pay with them. AT&T would of course know this as they are responsible for their own billing. Therefore, they knowingly overbilled me, failed to re-notify me of the correct amount I owed ($2.20 versus $29.85) and then sent it to a collection agency. I am appalled and shocked that a regulated entity can get away with such fraudulent and predatory billing practices.

I have been complaining for 2 months that my landline does not work. We checked the inside wiring and the problem is outside. No dial tone, just static on phone. I cannot receive calls and make outgoing calls. I am being billed for phone calls (directory assistance--11 calls)! I have not had service for 2 months. How could I make these calls!? The customer service reps are very rude. There is approximately $86.00 that I do not owe and I am billed for phone service I do not have.

I need a return call ASAP, I can't sit for 4-5 hours on the phone getting transferred all over the world every day. I have made several attempts to have my service terminated and every time, a rep has lied to me. There were several credits that were supposed to be credited to my account due to me not being able to use the service. I can't get anyone on the phone to help, yet I'm still getting billed for it. My account # **.

It's a shame that I have to send an e-mail and I can't speak with a rep that will help. I don't feel I should have to pay for service I am unable to use. Please contact me ASAP. Thanks!

I haven't received a phone service for the past ten days. I've called in a trouble report four times with no help from AT&T. I want service that I pay for every month. People in this phone company don't seem to care about issues that having no phone service cause. I can understand losing service for a couple of days but ten is hard to overlook.

I had an AT&T landline from August 2008 to April 2010. In April of 2010, I called AT&T to cancel my residential phone service because I was moving at the end of that month. Apparently, I was in the middle of a billing cycle and still owed a final payment to AT&T. I was not aware of this.

In December of 2010, we became AT&T customers again when my husband and I each got an AT&T wireless phone, signed a 2-year contract, and set up our payments to be paid automatically each month. I was still not told at this time that I owed AT&T an outstanding bill from April of 2010.

Then, yesterday, I called my bank about getting a mortgage loan and when they pulled my credit score, it showed that my score dropped 100 points in the last year and the only ding against my credit was a $72 bill to AT&T. I am happy to pay this payment. I never received a bill, though, probably because the bill was mailed to my old address. In addition to paying this bill, I would like to have the credit score issue resolved.

I moved on June 29. My U-verse was to be installed on July 1. Finally got it installed on July 15, but no phone service was installed. I called and spent about 5 hours on the phone being transferred to many different people. On August 1, I got a $400 phone bill. I then on August 15, got a bill for $225.

I finally got a reply on September 2 saying I had a late bill of $400. I didn't pay the bill because it was for June and I didn't move out until the end of June.

I still have the $225 bill for U-verse, which I intend to pay as part of my final bill at such time as the matter of the phone is resolved.

There were three visits from AT &T. The first was on July 14, which was a day later after the originally scheduled installation date because that date appointment somehow got cancelled. The visit on July 14 ended because the tech said "the boxes" were ready to be transferred whatever that meant!

The second tech, who came about a week later, was also unable to finish the job of getting the phone installed. But said that the problem with the boxes was resolved, though I never did get the exact meaning of "the boxes being ready" aside from necessary preparations being made. Apparently, whatever the meaning, these preparations weren't adequate as he still wasn't able to get the phone service working.

The third tech came as a result of my going to a branch office of AT&T in Mount Clements at Cass & Groesbeck. They sent a tech the next day and, after being at my residence for perhaps five minutes, told me that there was nothing he could do there and that a switch or something had to be set at "an office". That he was going there and would call me when he found out what the problem was. He wrote down my cell number and left. After that I never heard from him again.

Returning to the AT & T Branch Office in Mount Clemens, Michigan at Cass & Groesbeck, I spoke with the assistant manager named Samantha (last name beginning with the letter "N"). She said she called some "tier 3" manager and then this manager filled out an order and that something would be done in 24 hours. She asked that I call the next day, which I did.

When I called the next day, she said that this "tier 3" manager had not done the job, left no notes in the account and that she could do nothing further. Samantha said she would understand if I changed service but gave no viable alternative for resolving my problem of not having phone service from June 29, 2011 until September 5, 2011. And the saga continues!

Now I am stuck with a bill that I won't pay and a service I can't get connected through a company I no longer wish to do business with!

AT&T came out to my business to install two additional lines but the service technician blew my phone system thus, leaving us with one working phone. He tried for hours to repair and was unsuccessful. After stating my case to 8 different individuals/departments and being transferred a 9th time, I got Sean ** (customer service specialist) on the phone with whom listened to the entire story and accepted responsibility on behalf of AT&T. He said to get quotes and forward the bill to him and he would make sure his supervisor reimbursed my company for a new phone system. He was in continual contact with me until I forwarded three quotes ranging from $2,500 to $3,000. Now, not only does he not respond to my emails, but he won't return any phone calls when I go through the main AT&T customer service switchboard and try to speak with him, thus leaving messages. I am furious that AT&T (with whom I have been a long-standing customer of with both my business and my personal services) for ignoring their responsibility in this matter.

I called to report dead TP connection (no dial tone) on August 16th and 19th 2011. I was told that the best they could do was to see to it by august 24th but, hopefully, likely before that date. This is the 22nd of August and a simple line problem is beyond the repair competence level for AT&T.

Verbal acknowledgement of the work orders was received but no action was taken to repair a line that has been dead for one week. Has AT&T gotten too big to facilitate a simple repair job? There has been an alternative to AT&T and I am looking!

After purchasing our first home, we called ATT to inform them of our impending move.

ATT representative tells me that it is impossible to just add my new address to an existing account. She somehow completely disabled my old account, made a totally new account; we have two cell phones and stand alone internet service.

The internet services at our new home were not connected straightaway and after calling back and begging for a technician to come out, ATT simply said no. I paid a separate individual, not affiliated with ATT to actually hook up internet, out of my pocket. Internet goes down constantly; not reliable whatsoever. ATT apparently added auto pay to my new account; not knowing that I paid my bill on-line, then was told by the representative about auto pay. I paid twice in one week; now they are asking for $309 more.

I talked with the representative and asked to remove auto pay and push back bill date to 23rd of the month. She told me this was completed. She did no such thing. ATT keeps lying out right, about changing things on my account. When contacting ATT, I also encountered many telephone loops (ie: this is wrong dept, put on hold, back to beginning of auto phone system). Being frustrated, I was asking to speak with a manager or boss and I was told a flat-out no.

I called AT&T on August 12 to repair my phone service. They said it would be repaired on August 17 but no repair man came to fix it. I called them back and was told the repair would be rescheduled for August 19. I have not been able to use my phone for seven days due to their slow service repair time.

Linda **

I am sending this complaint for Lillie **, my mother, who is a 78-year old resident of Oak Park, IL. She is seeking help with an ongoing problem with AT&T.

For most of this year, my mother's phone service is intermittently out of order. For reasons that we can't understand, the phones stop working. They remain dead for different lengths of time, then, suddenly they come back on. Sometimes, the phones remain dead for a day. During this time, no calls can be made or received.

This problem has been reported for repair to AT&T many times during this year. Sometimes, repairmen come out to investigate the problem; sometimes, they don't. At least one repairman stated that there is probably a problem on the outside of the building. However, there have been no attempts made to investigate what the problem may be on the outside of the building.

AT&T is not cooperating in getting this problem resolved. My mother is elderly and paralyzed and needs the phone to work at all times.

I went on line 08/01 and set up phone service with AT&T and the service gave me an installation date of 08/05 and after thinking "great thats not too long," they send an email after the fact that advises it will be 08/10. This miscommunication would have not been an issue had they not disconnected the 911 service from our phone. My daugher and two grandchildren age 6 and 3 live there and they have no cell service, no landline for 10 days, and we find out later no 911 service. I work for my local police department so I spoke to a friend at 911 who advised me this was illegal. She spoke with a supervisor about the incident on 08/02 who advised her the 911 would be turned back on by that afternoon or the next day.

When my daughter checked the phone and it did not let her dial 911 she contacted another rep at AT&T who advised that she did not know why this supervisor said this because it was untrue and that they would not turn on any service until 08/10 and it was not illegal and she was sorry. I cannot cancel service for a phone to get the 911 service back because she has to have a phone. Also a technician that turns on the phone at the pole advised my friend from 911 that they turn your phone on when you sign up for service at the main office so the technician does not have to call and have them do it when he connects at the pole, but that this diables your 911 service. So it seems as if they could just turn this off and let her at least have 911 until completely connected. I will hold them personally responsible if anything happens to my family during this lack of care for the safety of the individuals that acquire their service because this same incident is true of anyone who signs up for local phone service. We are at their mercy.

This is a sad state of events. I just hope the service is worth it when it is finally hooked up and in the mean time will everyone please pray for my families safety. Thanks and God Bless.

Unlawfully billed for services never signed for.

Called and cancelled, had block put on number.

ATT should be ashamed they allow this scam/fraud.

AT&T is dishonest and raises rates without telling the customer. I actually can't believe they get away with this and their customer service is awful. While the individuals have been pleasant, they haven't been knowledgeable or forthcoming about bills and also the wait to talk to a representative (who is often in India) can be up to an hour.

We tried to order items that were stated online. Due to AT&T website not being up all weekend, we could not finish our order. After calling customer care, we were told that we would be honored for the items online but after 5 hours on the phone, we were denied everything we were told.

Please note that this is not the first nor the second time that we have had issues with updates.

Someone tell me if this is correct.The company says it is correct

I spoke to only foreign people. They are very hard to understand. I was trying to get an Internet charge taken off my bill that I was not using. I called two times to have it disconnected, and I was talked into getting a cheaper home phone deal that they said would be $4 cheaper. It ended up costing an additional $26 on our bill.

I called to cancel and could not. I finally had the house phone disconnected to stop the overbilling. I received a bill on 7/19/11 stating if it was not paid by 7/15/11, it would go to collections. I called to get it straightened out. As usual, I was on hold for 15 minutes, then passed on to four different people and then sent back to start the process again 40 minutes later. Nothing was resolved, and they hung up on me again. Is there no management I can talk to?

I have been having At&t service for over a year. I started with the internet service only, having issue after issue. I keep calling and complain about the service, a representative told me, I had to upgrade the service, since my service was not the fastest. I went ahead and upgrade it the internet package and have more issues than before, they ran a test and told me that my modem that I had purchase from them was bad and since it was under a year they will replace it with a new one at no cost to me. from a motorola they change my modem to a westell and the internet does not work to its potential, I keep calling and no resolution I am in a 2 year contract with them and the service is not working I added a home phone line to see if the service will get better and it does not get better the phone service is good but the internet service is the worst.

I keep calling and end up spending more than 1 hour on the phone, being transfer from department to department. I call billing to provide me with credit all they tell me is there is no records of my converstations and therefore no credit will be provided. when I call the technical support they run testings upon testings and still not fix constantly calling and they brush you off the phone and tell you is fix now. but is not is the worst service I have ever received. I am paying for a service that I am not receiving, they promise you the best service but is all it is a false advertisement.

2008 I had a house built and two poles was on the property. Greystone came to my property and install two new poles place then off the property. I have been calling Att. to remove their equipment offthe pole so that Greystone can remove the old poles. Att Service technician come out take a look amd stated we will take care of the matter. It is now 2011 and I am still waiting for someone from att to remove the equipment and buried it in the yard.

My husband is disabled and we live in Kanab our home is not wired for a land line and they do not offer land line service here, the buiness that did offer home phone service went bank rupt, AT&T shut off my service beacuse I owe Altell money I have called AT&T and explained that I know that I owe the money and that I can make payments to Altell and that my husband is disablied and that I need a phone and how they can shut off my ATT service when I owe alltell the stated that they had an agrement with alltell I do not see why they won't let me make payments I need someone to help, THe big compaines can do what ever they want and they get away with it cause no one cares about the people anymore, please help I dont have any way to contact my husbands doctors or his meds or anything and he had multiple strokes!!!!!

I've complained to AT&T that I have very bad or NO service at my home in Warrenville, South Carolina since I had moved here over 4 years ago. I have a "Go Phone" which I pay $25 every 3 months for. They have promised me that they were going to build a new cell tower in my area because of the many complaints they received from most of the residents in the new development areas. If I don't pay $25 every 3 months I lose my balance on the phone. I've called them to complain at least 4 or 5 times a year since 2007. That's at least 20 or more calls to complain. In the last year I have wanted my money balance back (approximate $240) and to drop AT&T service. A supervisor told me to "write to a committee and tell your story and request your money back"...his words. "If we're not providing you a service you shouldn't have to pay." The committee denied me because I didn't want to stay with AT&T service.

AT&T Customer Service is unsatisfactory as well (exception being that supervisor). By the way, I am a retired AT&T employee as well.

First of all the sales person who set up our new home phone (two lines) and internet service lied to us. He told us our monthly bill would be $54.95. Turns out he signed us up for a service called Ring Master, which he did not tell us. With the Ring Master service both phones ring when ever someone calls either number, this was never explained.

When I called to complain I was told that I would need two separate phones lines, which is what I thought I had signed up for in the first place. This would require a separate phone jack, which they were going to credit me for the installation, plus my monthly bill would now be $80.95 per month not $54.95 like I was originally told! The service technicians came to our house and had to dig a trench for our phone line to be installed. Then when the next technician came to install the new phone jack he installed in incorrectly and I had to call and get someone to come and fix it.

Instead of receiving a $57 credit for the installation on the new jack they charged me $95! I was told two weeks ago that someone would call me to about this billing issue and no one has called. I called again today and again I was told that someone would have to call me back, I am currently waiting for that call. Also, I have found out that one of the Supervisors I was escalated to was not a supervisor at all! I have tried to get user ID's from each rep I speak with however some will give it to you and others will refuse! I dread having to call them since I get transferred numerous time and usually spend way over an hour on the phone every time I call. Plus the online code they had to send me in the mail so that I could register to manage my account online, does not work. I haven't even bothered trying to get that resolved yet.

All in all I have spent 12-15 hours on the phone over a 3 month period and I still have numerous unresolved issues!! I never could have imagined that switching carriers could turn into such a nightmare!! I called the Office of the President for AT&T today to complain and I told them this whole story and I was told that (you guessed it) someone would call me back!!!

I returned 2 iphones. Tracked them to the warehouse. I received 1 refund but not the other. I faxed them information showing them that the warehouse received both Iphones but they say they never received it. They will not refund me my money that I paid for the Iphone.

We entered an agreement with AT&T for online advertising. A 1 year term for advertising, a land/hardline with DSL was required. We were to own the Domain name after the contract expired. We relisted with them for advertising and used AT&T as the continued host of our site. What we were never made aware of is that AT&T continued ownership of the rights to our Domain Name.

We are unsure of how they continued. We had ONLY discussed advertising with our sales representative, never IP or Domain issues. We have found that the territory we have paid to have covered is not being covered at all. We are only found in our small town and limits our ability to seek customer base in the surrounding region. I have been handed around the system and passed off by our sales rep without solutions other than to pay them more.

This is my 4th call to have change made to my home local and long distance services. To this date, the changes had not been made. I called asking to speak with someone to find out why it had taken so long to make the changes. I tried myself to make these on line but was not allowed to. Taking time from work each month has become a thorn in my side, to put it nicely. I spoke today with a lady named Enga, she stated I could only speak with her all managers were in meetings. This is what I have been told every time I have called and that she would write down my information and it goes in a box and whenever and whichever manager becomes free they would give a return call.

I have also been told this every time I have called. There was screaming in the background of the call pertaining to sports that is how loud it was and she had to put our call on mute several times. Then she persisted to tell me that I would be charged prorated charges as well as other fees for making these changes. I asked her why when I have had to waste my time every month on this small issue that has become enormous. We have no choice but to make these changes due to the cut backs we have had o make once my husband was diagnosed with cardiomyopathy.

I would really appreciate if someone could get to the bottom of this issue. Also she informed me they served over 9 states and she could not quote a time frame for a return call. I told her that I would like for this conversation to be recorded to be played back to some one over this location because it was very uncalled for. Thank you to anyone who can get this issue resolved.

I picked up the home telephone on May19, 2011 to make a call, and all I heard was air. I called my home number using my cell and got a recording that my ``telephone was disconnected or no longer in service. '' I called AT&T on my cell and discovered my telephone service had been disconnected, despite my bill being current and having no orders for disconnection associated with the account. I was told that my problem would be flagged a priority and that service would be restored within 24 hours.

Fast forward to May 24, 2011. We are now at day 6 and neither my home telephone or my internet connection were working. Finally, at 6:00 pm, a service technician arrived, and after about an hour the service was restored. He used the excuse that the delay was due to bad weather - except we hadn't had any bad in the region during the period in question.

After 4 years at over $200 a month for home, DSL, and cellular - I am giving AT&T the boot. The service representatives are useless, they either lie to you or repeat, ``I am sorry. '' I finally told one, ``apologies don't change behavior and your companies has been worse that horrible.'' I have reported them to the Michigan Utility Board and depending on whether I get a credit for my service during those 6 days, the attorney general's consumer complaint division will be hearing from me as well. This kind of thing happens to us about once a quarter, sometimes more often. It is unacceptable and I am disgusted!

If you are thinking of switching to AT&T, don't!

I have my home phone and my internet with them, but I'm having problems with AT&T because they keep charging me some calls that I didn't make. I'm tired of dealing with them, they only want to rip-off the clients. Please help me with this matter. They don't do everything that I tell them to do and then they keep charging and suspending my services if I don't pay. Thank you for your help. I'll appreciate everything that you can do for me.

My mother was disputing her monthly phone bill charges with the rep and he was rude and kept interrupting her. They had Mom charged with one bill, then gave her another bill on the phone. I didn't like the way the rep handled my Mom at all. My Mom was very upset and probably used some language that I would have used in her situation. My Mom has had numerous run-ins with AT&T in the last few months about supposed Internet usage, which never happened. I don't deal with phone companies anyway. I know for a fact that Mom has called Customer Service in Atlanta over 50 times trying to get the Internet mishap taken care of and off her regular phone bill, but AT&T don't won't to cooperate. My Mom has been with BellSouth for over 30 years and AT&T has managed to end that relationship in a matter of months.

My phone line had static and I couldn't receive any in or calling out on 3/20/2011. I placed a repair service in att.com. The service is supposed to be done on 3/28/11. I couldn't wait for that long so that I called AT&T on Wednesday 3/23/11. A man told me that the line would be fixed on 3/24/11. No one showed up to fix the line. On Sunday 3/27/11, I couldn't check my status of service because AT&T has some errors on the web site. On Monday 3/28/11, the service line has been closed since 3/24/11. So someone closed the ticket altogether without fixing my line. Now I have to start all over again.

I am having construction on my property and requested to move some underground wiring. They are charging me $410 for 4 hours of job. I requested a list of exactly what they have done to warrant the charges, which they can or will not send me to justify the charge. I have been on hold and transferred a minimum of 9 times and was held for 1 hour and 30 minutes. I still did not get any answer. They seem to just disappeared from the line. I am on the phone with them all this while with no resolution in sight. My time is as important as theirs and I don't make $410 in 4 hours.

We received a telephone bill for residential service from AT&T which included calls made to India using their system. There were three calls for 18 minutes which we did not make on their system (made on reliance network) and were charged $127.26 (excluding taxes). We have not made any overseas calls for the last 5 years on AT&T system and had notified them on January 27, 2008 to cancel our long distance service for making international calls. So when we called AT&T, they offered to reduce the charges by 50% which we are disputing since we did not make those calls. We are not sure how to resolve it other than filing a formal complaint at FCC and other agencies. By the way, we paid the bill amount excluding those charges on time. Can anyone with similar experience advise us how to proceed?

On January 17, 2011, I was notified by my credit monitoring company, TrueCredit by TransUnion that a derogatory account had appeared on my credit report with Experian in the amount of $186.00. Upon contacting the collection agency that reported the derogatory account, EOS CCA located at ** with phone number **, I found out that the collection account was initiated by AT&T land line service with account number **. This account was in fact paid in full and the "final bill" was paid on June 28, 2010 in the amount of $14.42 with documentation and paid in full with zero balance receipts and statements available upon request.

My wife and I have been customers with AT&T for a number of years already, and currently, we have all of our communications, internet, TV, land line, and wireless service with AT&T as well. Every month, we pay $350.00 in excess for these services and have never been late with any of the payments. Back in May of 2010, we decided to upgrade our internet, Dish Satellite, and home phone service to their newest version, U-verse, and as a result of this change, our land line phone number was changed without even letting us know of such change. The old number was ** which we had for the last 9 years, and our new and current phone number is **.

I mention this information because after calling AT&T customer service and collections department, I was told that there was an outstanding bill in the amount of $186.00 under the old phone number that is still due. This is after I paid every single penny owed under that number and after I have been provided with a final bill from AT&T. Be it known that at no time after such final bill did we received any other bill, late notice, emails, or any phone call regarding this matter. This is a major mistake on their part.

I have invested a great deal of time and effort in contacting AT&T's customer service department and their collections department as well tried to give them the opportunity to correct their mistake and undo the damage they have caused to my credit history. I spoke to approximately 20 or so individuals at different departments in the course of two business days and all with negative results. All that they would do was transfer me to another department in which they will be able to resolve the situation, only to be treated rudely and made feel like I had no idea as to what I was talking about. I was bounced back and forth from one department to another like a beach ball and none would take the initiative or the time to try to remedy the situation, not even when I offered to fax them proof so that they can sort out the problem, only to be told they had no fax machine of any kind available .

I have land line phone service and Internet service with AT&T. I repeatedly pay my AT&T bill in sufficient time for them to receive it before it is considered late. However, they consistently charge me a late fee. All other bills that I pay and mail at the same time, including one to the same state, clear my bank anywhere from 4-6 days before the AT&T check clears. I firmly believe that they are holding the payment until they can assess late charges. I'm charged a late fee of around $6.00 each time they hold the check.

I have been without a properly working telephone since December 21st. I was told a technician would be at my house on December 28th between 1 pm and 8 pm. I waited. No one showed up. I called multiple times (35 to 45 minutes wait on hold each time). Then I was told someone would be out on Dec 29th between 1pm and 5pm. No one showed. I called today around 4 pm and was told a technician had been dispatched. I waited. No one showed. I called again and was told no technician had been dispatched. I certainly understand all the weather related problems, but I do not appreciate being lied to; nor do I appreciate wasting my time waiting for AT&T technicians to show up when in fact none have even been sent to my house. I understand now why people give up their landlines and use cell phones exclusively.

There has been no dial tone since 12/23/2010. ATT is unable to come out until 1/11/2011. The staff is rude! They don't care. They have unacceptable service that we pay for.

AT&T repair in South Pasadena sucks! Today is the 7th day without my business phone line and they are not scheduled to come out till 1/4/11. I lost a lot of money over the holidays as my credit card machine would not work. I called and called, and asked for a supervisor to call back. After 24 hours, as soon as he started talking, the phone got disconnected! It was all a scam. One of my customers had trouble last month as some AT&T employee had cut the phone line and her residence was without service for three days.

AT&T is not documenting when I call. I called to disconnect my landline. They didn't show. I called back and they had no record of the call. This made my bill longer than it should have been. The next time I called AT&T, I got transferred to multiple people. During the transferring fest, the third person down the line said there were no notes that anyone had spoken to me and AT&T called me, I had not called them!

This time, I was transferred to five different people and the last one they transferred me to I get this, "I'm sorry, we are closed." Very annoying! In the process of switching from landline to two cell phones, I have paid $400 in bills without going over on my cell phone usage. That is too much to shut off a phone and get wireless service. That is not even the price of the phone!

My mother-in-law's phone service has been down for over a week, the phone company is giving daily excuses but my mother still has no services.

My phone has been out of order for a week and was told that a repairman would be here at 7:00 p.m. It is now 9:16 and still no repairman. Every time it rains, my phone has so much static that you can't hear or use it. The last time after waiting for a week, we were told that the problem was down the street with water in something and they would have to send a different repairman out. This time, after waiting on the phone for 59 minutes I was told that they could transfer my calls to my cell phone. That worked for one day and now it doesn't transfer.

I was planning to bundle my Internet and cable, but if this is the kind of service that AT&T gives, I am thinking about going to a different service. It seems like if you know that it is a problem when it rains, why don't you fix the problem. It is awful not being able to get calls for over a week at a time. Now I have been on the phone for 42 minutes and still waiting to see where the repairman is. I guess Charter isn't so bad after all.

I lowered my home phone service on Nov 17th to a Measured Rate. On Nov. 17th, I found out I was mistakenly disconnected. I was reconnected to the wrong plan. I called AT&T a few times, and got it straightened out. Since then, I have received, at least, 9 different bills for the same period. At one point, after calling AT&T, I was assured the amount of my bill and I paid it. The bills keep coming in for different amounts. Numerous phone calls and live chats have been made to them, and many false promises the matter is cleared up. Guess what, it is not! How in the world to I get AT&T to get their heads out of their *** and get their *** straight? I am tired of spending hours on the phone with them.

In August 2010, I moved from **, Columbia, SC to the address above. I reported the change of address to AT&T in the same month and added other features to my account such as U-Verse, Internet, telephone and wireless. I received a promotion of $200.00 from AT&T in a form of a debit card for joining them in U-Verse.

Ever since I received the debit card I also kept getting a bill from the previous address that was supposed to discontinued. I called in multiple occasions to try to resolve the matter to no avail. Now I received a bill in the amount of $370.69. I called once again on 12/10/10 to resolve the matter and I was informed that I was obligated to pay the full amount because the money they gave me in the promotion was added to my old account and, therefore, they are obligating me to pay. I need help with this matter because they are not interested in listening to me. It seems like every time I call to speak to a supervisor regarding this matter, I get in more difficulties and the problem is not getting resolved. I feel they are taking advantage of me. Please help. The amount they want to collect from me is $370.69.

When my family moved in July, I called AT&T to move my service to the new house. I was informed that they would only be able to offer me dial up, so I declined and choose the basic home phone plan for $23.00. In August, I paid two bills from AT&T, thinking one was clearing up the old service address and one was for the new. In September, I again got two bills and both had charges for DSL. They had two different account numbers with the same name, address and phone number. When I called AT&T they said they would correct it.

I cancelled my service and signed up with Carson Communications. I continued to get two bills a month until they shut off my phone in October. When I called Carson, they told me that AT&T no longer owned my phone number and they couldn't shut off my phone but they would take care of it. It is now December and I am still getting billed by AT&T even though I am a Carson customer. I have spent hours on the phone with AT&T. They say they will fix the bill or hang up on me. Now I'm getting collection letters and calls.

I have turned them into the KCC and am still waiting to hear the results of AT&T's "investigation". They apparently don't have the time to let me know. It's a no-brainer, you can't be charged three times per month for one phone line/number that AT&T doesn't even have access to. The executive investigator won't return my phone calls.

I had an AT&T residential home telephone service for 32 years and over the last year, I had various problems from a dead phone every time it rained to a party line. One adjoining neighbor shared this problem. AT&T was called numerous times over that year and never resolved any of the issues. When making an appointment, at times, they were early and left notice that they could not access my backyard even though they were told of 3 surrounding vacant homes that would allow access. Finally, I'm getting sick of a year of the run around, I switched providers. After a recent rain, again, my one adjoining neighbor experience all the same problems again and I did not because my phone is now through the cable line.

This neighbor called in the problem to AT&T. Well, upon the arrival of my dog sitter to my home, she found my locked gate wide open and an AT&T service man in my backyard. She closed the gate to let the dog out and he again opened the gate. Why now that I no longer have AT&T service can the repairman access my locked backyard when he said he never could before? The adjoining neighbor said she explicitly told the service man that access to the phone lines could be gained from the 3 surrounding vacant homes, that my gate was locked and to not access my backyard. Yet he did it anyway! I called AT&T to ask why this was done and to log a complaint. The response from the customer service representative was, "Too bad! They have the authority to go to the pole and if my dog gets out, that is too bad and not their responsibility."

Great customer service! This is a real slap in the face after 31 years of always paying my bills on time and being a great customer. All I can say is that I will go without a phone before I ever use AT&T again.

My DSL was shut off but my landline phone service was not. I had a bill due of $79 as of Nov. 27. On December 1, I paid the bill at an AT&T store. When my DSL service was not restored, I called the 888 number on my bill. I was told to wait 24 hours before I would be reconnected. It is now going on 48 hours and still no service. I spent 3 hours on various 888/877 numbers listening to everyone tell me that the problem had been solved, only to find out I had to wait another 24 hours for the service to restart.

The employees were very friendly that I will give them credit for. But my goodness, you would think that with all the high tech equipment they have at their disposal, they would have been able to record my payment and restart my service with in just a couple of hours. Cable can do it, so I guess I am going back to cable. Their service center is 19th century.

I sent in a payment for $249.82, which was the exact amount of my bill and AT&T did a transaction for $299.82. So I called AT&T to get the bill straightened out and they connected me to every department they have. None of them were any help. They keep telling me to call the bank and get the check, which was impossible because AT&T did an electronic transaction. Also, the bank said that it was against their policy to fax any information to any company. AT&T gave me the runaround all day. I can see if it was my fault. I have the carbon copy of my check showing it was written for $249.82. I'm trying to figure out why can't AT&T find the check that I mailed to them, instead of me having to take the time and fax the carbon part of my check and me having to call the bank to get them to fax the transmiddle slip when they're the ones that have the check I mailed to them. I've been with AT&T since 1996 and have never tried to get anything free from them. So why can't they send me my $50 back and find out why $299.82 was taken out instead of $249.82, the amount I wrote the check for?

In may I put my phone and internet on seasonal until I return to FL. The first bill was high but I thought April's bill was included. Next month I called about the bill being so high, but did not get anywhere except of 84 cents. They charged me $12.40, plans, $14.07, long distance, and $17.95 internet service = $44.42x7 mos. Finally after strong words and waiting hours on hold they told me they would credit me 95.00. I still was not happy but they said it was their policy only to go back 3 mos. I told them I have been complaining on the phone, you must have records and they stated you must put it in writing which no person had stated before.

This credit was giving to me in October and I changed to Comcast co. AT&T then sent me a check for $1.85? Punished for switching? I should get a check for $315.00 from them. I am 66 years old and I think they take advantage of seasonal people. Thanks of hearing me out.

I have called AT&T about my phone now several times. Every time it rains, my phone dose not work. Yesterday, I called them and was just told that a repair man would be out tomorrow between 8:00 am -12:00 pm. I did not get to talk to anyone about it. I already had a appointment at 8:00 am and did not get to talk to them, it was automated. They did not ask me when would be a good time for me to have someone come out and check the lines in my back yard. I had no choice in the matter. I already had an appointment for 8:00 am.

So now this is the 4th day with only partial phone service. When it rains, no phone. When it stops raining, it takes about 3-4 hours for the lines to dry up and then the phone will work again. **

I have called AT&T about my phone now several times. Every time it rains, my phone dose not work. Yesterday, I called them and was just told that a repair man would be out tomorrow between 8:00 am -12:00 pm. I did not get to talk to anyone about it. I already had a appointment at 8:00 am and did not get to talk to them, it was automated. They did not ask me when would be a good time for me to have someone come out and check the lines in my back yard. I had no choice in the matter. I already had a appointment for 8:00 am.

So now this is the 4th day with only partial phone service. When it rains, no phone. When it stops raining, it takes about 3-4 hours for the lines to dry up and then the phone will work again. **

I had my phone on summer service. I called to reactivate on Nov. 1 which was one week ahead. There was no telephone on Nov. 1, 2, 3, 4, 5 and 6. Finally, I called to cancel and my phone came on immediately. This a virtual monopoly gone wild.

I had my AT&T house put on summer service. This keeps your phone number but shuts off all other services and your phone is not alive. I had it shut off in May as I always do. I was out of the country in June and July. When I returned I had a bill for $60.00 I paid it. But when I got another in August I realized there was something wrong. I contacted AT&T and they said they forgot to remove the long distance. I spoke to them and they said it was my fault as they can only go back 2 months.

I ordered AT&T home service in Q4 2008. They were unable to get the service to work. I canceled the order and went to Comcast. They still demanded $97. I refused since I do not believe paying for something that never worked is appropriate. AT&T thinks otherwise and turned it over to collections and now, my credit report shows this and my credit rating is diminished. I called AT&T again. 45 minutes of transfers and the 'supervisor' said that since they could not get in touch with me in Dec. 2008 (I travel extensively for business) that they decided the bill was 'Fina' and there is nothing they could do. I asked if she thought it was fair and her answer was there is nothing she could do... and continued to give me this same answer to every question, who do I speak to? Her supervisor's name, another phone number. Because they can diminish my score, they know they will be paid. This now is causing me higher rates... and I did not even know! My lender I suggested I pay them so I can save the $7,000 in interests via a re-fi on my home loan. I refuse to pay for something that doesn't (didn't) work. This is so unfair.

AT&T has opened two accounts for me under one phone number and has double billed me. I have spent numerous hours on the phone with them trying to get this resolved. Now, they have sent me to a collections agency at this point. Someone, please help me!

I have two phone lines in my home. Three to five years ago, I called up AT&T and told them that I wanted to get rid of one of the lines. They assured me that it was done. A little while later, I saw on my bill that I still had two lines that I was paying for. I don't know if that second line works or not as I have not used it since I was assured it was disconnected. Two more times, I have called them and told them to get rid of the second line which they have assured me was taken care of.

I still have that second line and I am being charged $30/month for it for an email address I haven't used in years. I have never used it during that time. When I call them, they say they have no record of me asking for that line to be disconnected. Also, I was transferred to a supervisor who gave me his personal line to call if I had any more problems. I left a message on his machine and he has never called me back. I want to recoup the money I've been paying for the past 5 years of their refusal to disconnect the second line that I do not use. Thank you.

We got a business line in early 2006 with Bell South. It was automatically switched to AT&T (I guess bought out). We were under a 3-year contract and fulfilled that contract. Then they decided to automatically renew the contract for another 3 years without our authorization. I don't feel that a company should be able to renew a contract, that they should be put on a month to month because they did their part in fulfilling their obligation. In a nutshell, we are now stuck in another contract until 2012. With the economy the way it is, we are trying to cut corners and can get phone service cheaper than what they can offer. They said it would be cheaper if we bundled, but then we would have yet another contract.

Is there a way to stop them from automatically renewing contracts? Can you help me get out of this one? Thanks for any help you can give me.

My 92-year old mother lives at the Seabury Retirement Community in Bloomfield, Ct. She moved from one apartment to a new apartment within the Seabury Complex on Friday, October 29, 2010. I called AT&T two days in advance to have her phone service changed. They assured me it could be done without a technician and there would be no interruption in service.

This did not happen. I called in the late afternoon on the day she moved, and they said she would not have service for the entire week-end. I explained that this was not possible due to her age. For medical reasons, she needs to have a phone. They then said she would have service restored by Saturday morning. This did not happen. They then said she would have service restored by 5 pm on Saturday, October 30. This did not happen. They now are saying she will have service on Sunday, October 31. I have no confidence this will happen. They say there are no technicians working on a Saturday evening. Maybe if they are so behind, they should pay their technicians overtime and keep their promises, especially to elderly and fragile customers.

The phone line was dead in the first rain of the year and I called in for a repair. The phone tree is not difficult but is time consuming and it takes you a while to get to a real person. The first appointment was missed by AT&T and I scheduled a second for almost a week later. When the service technician came out, he said that it was a trunk line problem away from the house and that it had to be referred to engineering, then had to be approved by engineering for repair before that could even begin to start fixing the problem.

I called in again and this information was confirmed by the service representative along with the fact that she had no way of connecting with engineering or when the work might be reviewed or start. I still have no house phone.

We have had an import business in the Miami Design District for 20 years, for most of which we have used Bell South (now AT&T). We switched to a much cheaper provider in June of this year. Our complaint is that after our 3-year contract with AT&T expired on September 2009, they automatically renewed our contract for another 3 years without proper notice (as is required in our contract with them). They did not alert us to this when we indicated that we were going to switch to another provider. Then out of the blue, they sent us a bill for $720.00 and accused us of breach of contract. After they sent us the bill, they told us that they had provided us with proper notice.

Their so-called "notice" was a blurb hidden within the general "News You Can Use" section of our September 2009 statement. It wasn't even on the front of the statement. It was on the back of it! We'd certainly never seen it and to have that be the basis of a 3-year renewal is ludicrous. They claim that they also sent out a "renewal postcard", but we never received it and they have been unable to provide us with any proof that they ever sent it. We challenged the claim, but they have decided unilaterally that this is a "closed matter" and now, we are being harassed to no end. Yesterday, they even called to threaten us by saying "wouldn't you rather spend your money on us than on a lawyer?". They are threatening to ruin our credit and take legal action against us. What can we do? What is our right?

I have a problem with AT&T for the past 2 weeks. Two yrs ago, AT&T sent a tech to repair. Instead of proper diagnosis of the problem, he said the phone jack was rusty and dirty so he replaced them and charged me for 75 dollars. A couple of hours later, phone was dead again. Another Tech was dispatched to come in to repair. I had to file complaint with AT&T for this bogus charge as after that they found out it was up in the roof area.

Today, it has been 2 weeks without the phone. We could not run any credit card machine and many customers had walked away and stopped placing phone orders as the phone line was giving them a busy signal. Many had come in and said they thought the business was closed due to the busy and disconnect signals when they called. Many customers have decided to place food orders to the next door restaurant and later on to find out our business was still open once they arrived. AT&T had sent 2 techs. One from 2 yrs ago and I had asked AT&T Corp to ban him from my facility. He was rude and unplugged every single line in my restaurant and refused to put it back where he found. He was laughed off when he left my business with everything unattached.

I spoke to the local Supervisor Lopez and mentioned about the above problem and asked him to look at my phone log to send out my regular repair female tech, instead of sending several incompetent techs over. The second one even asked me where the utility box was located so he can look it up to repair.

I would like to file the complaint for this several bogus charges from AT&T for not properly repairing my telephone line and my internet line 2 months ago, but still want us to pay the monthly bill, etc. without any compensation for the days that we were not able to use or operate the business.

I am writing on behalf of my friend. She is 71 years old is disabled and has no car. Two days ago they shut off her phone. I have been going to her house to check on her and see what she needs. She has recently fallen and when I took her to pay her bill, she was told her phone would be back on shortly. They said it could take up til midnight Friday. This morning she still had no phone.

I used my personal minutes from my cell phone to call again and try to get the problem resolved. I could not get through to a real person. The only information I could get was that there was a problem with my friend's line and it would be fixed by Monday, October 25. There is no excuse for that. I would not recommend them to my worst enemy.

I obtained a new home phone and bundle service with AT&T in April/May 2010. My service was interrupted and I called to pay the restoral amount. It was debited and I was given a confirmation number. It also stated that service would be restored immediately--it wasn't. So I called and inquired as to why and they commenced to advise me that it could not be restored due to an old bill, which was under an old service agreement that was disputed due to an interruption and ongoing charges which amounted near $250.00.

The dispute was never resolved. However, I feel as if when I gave my Social Security number for new service agreement, that that agreement was binding when deposit was paid. And that the old service agreement, which was disputed and unresolved, should in no way have affected the new service agreement in regards to service interruption and restoral. I spent nearly two hours in trying to reach a resolution, spoke with nearly ten people regarding the situation, and have had no progress in resolving the issue.

I have been trying since Thursday, Oct.7,2010, to reach someone that had the authority to get my 93-year old mother's phone to work. She lives alone in the country, no close neighbors, and is very frail. Someone showed up on Friday and looked around and said that he didn't know what was wrong and left. I have tried to reach AT&T several times since then to tell them that nothing was accomplished but have gotten the royal run around.

I had to take my mother to Charlotte on Friday afternoon so my sister could take care of her because of my mother has no telephone. I had to miss a trip to Cape Hatteras this week with my husband and son so someone would be in the county to let workers in when and if they come. I gave AT&T my home telephone number and my cell number so they could be sure to reach me.

My mother has never missed or been late in paying a bill in all the years she has had a phone. We have had no storms or anything bad that would have caused a lot of phone outages. I would understand if there was a reason for delay but this is ridiculous. My mother is frantic to get back to her home but she is frightened to be home without a phone. I immediately started trying to reach AT&T again and got the same run around on their automated service that no elderly person could possibly negotiate with.

Finally, I was able to reach a person whom I told the problem to, and all the facts of what we had done such as checking it out inside the house and being able to call in but not out. The line opens for a few minutes to call out after a person calls in and then goes dead till someone calls in again. The person at the AT&T maintenance call I spoke with told me that they would not get it until "by Oct 13".

I explained how necessary the phone was to my Mother. Her alarm system and the call for help button she wears would not even work if she doesn't have a phone line working. What can be done to help her and other elderly or handicapped people with this problem? Is there anything you can do to help?

I ordered a residential line with an understanding that once I had it installed, I would be eligible for DSL services. They will not allow me to order DSL. They say all lines are full. That is not what I was told when I ordered the phone line.

AT&T is my long distance carrier at my residence. I would use them for local as well, but consolidated everything under my cable bill. I love AT&T and hated the breakup. I tried to call the 800 number to resolve having two separate accounts/statements. One is a credit balance, the other is apparently delinquent ($55). After entering my telephone number in response to the automated system's request, the response was that the delinquent account must be paid before I could speak to a representative. I was immediately transferred to the automated bill payment area.

I spent two hours calling various AT&T numbers to try to locate a human. Finally, I got through to Franco in service in Milwaukee (I have no idea how that happened). Franco took this on as a personal mission. He got me through to a rep that informed me that my local telephone carrier (cable company) had disconnected my long distance in August 2010. After much discussion, I signed back on with AT&T as my long distance provider with one hitch. My former service was 'grandfathered' in and was at no charge; the new service would require a monthly fee.

I completed the transaction and proceeded to call the cable company to get some resolution. Cable records show that I have always had AT&T as long distance carrier and still do; there have been no changes in service. I tried several AT&T numbers with similar results.

In desperation, I called Franco again (he gave me his direct number first time around). He was as concerned and helpful as before, even conference calling the cable company to verify data. He eventually got me back through to AT&T long distance and I spent 25 minutes on the telephone with someone. At some point during the conversation, the call was abruptly dropped back to the automated answerer (second time this has happened today). I still have no resolution of the issue, after spending in excess of three hours today on the telephone. I suspect that I am not the only person that is having their old, free service upgraded to a monthly fee service.

We had two separate phone lines with separate numbers for over five years. AT&T has been our local and long distance carrier for close to 17 years. We also have high-speed DSL service with them. The second phone line was used for when my wife worked from home. She is now working at her office full time and we no longer needed the secondary line. The DSL service was set up on the secondary line as well. We canceled the secondary line and when we did that, the DSL service was canceled as well. This is not what we wanted to happen. We told them that we would only be canceling the secondary line and everything else would stay the same.

The customer service agent did not know that once she canceled the secondary line, it would automatically cancel our DSL service. The service would not be able to be turned on for six days. We were turned down by the local tech people to be pushed up in line for faster response. We finally got our DSL up after six days, but in the process, the dual line filter was damaged and our high-speed service is anything but high-speed. I cannot talk on the phone and be on the computer at the same time. I have to reboot the modem for it to work again each time. They said that they would have to charge me for another one. I would not let them. I got the bills in the mail for when they canceled our service and did not notice that they were due by September 30th. It was only the 25th of September when I received them. I want to be sure that I was being charged correctly.

Around the 26th, I got a call from a collections company stating that AT&T has turned us over to collections for the bill that was not even past due until the 30th of September. I told them that I would handle this with AT&T, not with them. Prior to this next phone call, I have already spoke to AT&T at least 10 or more times. I did get a supervisor who said that it was an error in the way the agent coded our account when we canceled. She coded us as abandon. She said that she could not do anything more about my billing issues or services so she would have to transfer me to customer service.

I was so mad at this point and was not going to wait for AT&T to have me tell this whole story to them again for the the 15th time. I asked the rep to print out both of our accounts and take it to their manager and have them call me to let me know how they would like to rectify the situation. I waited several days and no call was returned. I called again and spoke to a rep. I had to explain everything all over again. He told me how serious they take their customer service and he assured me that a supervisor would return my call today, to no avail. I have not called them since then and I did not know which way to go. But I thought I would start here.

Many years ago I subscribed to service with AT&T. I need a copy of the contract that clearly states all AT&T charges for a residential customer who does not use long distance service. I need to know that my bill will not change due to extra charges month to month.

I called in August of 2008 to cancel service. I have not made or received any calls using that number since that time. They continued to bill us after telling us that they would stop our service. All they did was send a disconnection notice and kept sending bills! They kept calling to get the billing stopped, mailed bills back with "cancelled servicedo not owe" written on them. I paid the bill in early 2009, even though we had not been provided the service because we were obtaining a mortgage and did not need the hassle.

Guess what? They sent us a notice that they were reconnecting our service (with a charge) and started to bill us monthly again for a line that has not been used since 2008. AT&T sent this $100 amount to collection agency #1. We sent them a copy of the letter we have from AT&T that refers to our call cancelling service and didn't hear from them again. AT&T now has enlisted collection agency #2 and sent them the same information and received copies of all the bogus bills with a cover letter saying they have proved this is a valid debt. I will send them the same info again as a response.

This has been going on for two years now. All we were trying to accomplish was to stop a service we no longer used. I paid blackmail money that we didn't owe in 2009. I have a mark on our credit history for a $100 invalid bill but we are convinced if we pay it off, the mark on our history won't go away and that this unethical company will once again magically "reconnect" our service and start sending us bills again!

While looking over my bank statement, I noticed unusual debits from my account to AT&T. At first they looked like ATM and I almost didn't investigate further (I'm sure I missed the charges before, thinking they were ATM withdraws). The charges were for a 700 phone number which is not on our account that went all the way back to April of 2010. The first two charges were both over $700. Then smaller charges of $20-$50, some charges made twice in one day. The total charges the date I discovered them was just over $2,700.00. I first went to my bank branch office. They called AT&T and explained the problem to them.

They opened a case complaint, and gave me the case number, and told my bank that I must fax them a copy of my bank statements. I had to wait one day to get my most recent statement in the mail. I then highlighted, every charge for that 700 number, and faxed 11 pages of bank statements to AT&T. I called them and let them know they were faxed, and they told me my case would be resolved by Aug 17th. Two days later, I had not heard anything back, and I didn't even know if they had received my fax.

So I called them again. This time, I spoke with Steve. I gave him my case number, and he informed me that my case was closed and noted on my account "insufficient evidence". I asked if they received my faxed bank statement, and Steve said it was. Steve then kindly opened a new case for me. Even he couldn't understand how they would have closed the case so soon with all the facts I had faxed to them. Steve took all my information (again), and gave me a new date the case would be resolved (Aug 22), and that he would call me personally that Monday. Monday came and went, and no call.

I called AT&T again, spoke to another customer service rep, and was told that my case has been closed again, and that I need to go back to my bank and have them dispute the charges. I asked them to give me the name of the person that has stolen almost $3000 from my account, and they said, "sorry ma'am, but we can not give out that personal information." What? That person can get into my personal bank account, but I can't have the name of that person, because it's personal information! How could AT&T let this happen? How many people make multiple payments to AT&T in one day? That in itself should have been a red flag for AT&T! I'm planning to go back to my bank on Wednesday to dispute the charges that go back to April. I hope the bank will go back 5 months.

For the past fifty years, I have had phone service with AT&T and their associates which have applied unauthorized blockage to our cell phone numbers. Have blocked incoming calls for an example (unknown number and no name), so, we are unable to receive any cellphone and being charge every month. I am a senior with combined billing to the home and cellphones. It appears on our bill charges for services that have been overrated,excessive charges and not received.

I did not request AT&T to block the resident phone or the cellphones listed. Each month AT&T ask us to paid over $300.00 dollars for the cellphone service and payments are made on service we are not getting. When calling about the service/complaints we have gotten we are investigating your issue. A lot of money have been made to AT&T for poor serve and no response. A letter was forward to the AT&T San Diego (12) in May and no response. Each time I call, I ask for a supervisor, they say, no one is available and I remind them I know what, Beverly Hill phone service is about!

This letter is address to any adviser to assist immediately to terminate this blockage to our home phone and cellphones and reimbursement for the overcharged services that, did not apply.

In July we decided to get my mother (age78) an ACN video phone so that when we talked with her and she said she was fine, we could actually see that she was. My mother does not have a computer. We received her video phone and I contacted AT&T because they had the best DSL rate, and the video phone runs on high speed internet, not telephone lines. We live in a very rural No. Ca. area and have limited high speed options. In speaking with AT&T, I clearly explained everything we were trying to do including porting the telephone number to ACN and using AT&T for the DSL. We received a modem in the mail and we used a friend's laptop to register the modem online. DSL seemed to work intermittently.

When I called AT&T tech support, they said everything looked fine, it must be the video phone. I took the video phone to my house, hooked it up, called ACN who ran a few tests and the phone worked beautifully. I took video phone back to my mother's, hooked it up and called AT&T tech support back. He scheduled DSL repair man to come out. After still having problems, tech support said it must be a bad modem and that he would send us another. We were notified by ACN that a letter had been sent to AT&T to port the number, I called them to stop the process until we could get the DSL working and they said it was too late. We waited about 5 days for new modem, nothing came.

I called in to AT&T and tech support said he couldn't open the order and that department wasn't answering their phones and for me to call back on Monday. I did, and was told the exact same thing: he couldn't open the order and couldn't get a hold of the department to find out where the modem was. But he said he would put in an order for another modem. 5 days later and no modem. At this point the telephone number had been ported to ACN and because we did not have a working modem, mom had no phone service.

Again, I called in to tech support and talked with Joe. He said he couldn't see where anyone had re-ordered and sent out another modem and that since the first person added the DSL to the telephone number being ported to ACN, our DSL as well as our telephone was now disconnected. I told him just to cancel everything, after a month of horrible service, I just couldn't take anymore (unfortunately, they charge $14.95 a month and the other company charges $60) He kindly reminded that I signed up for a 2-year contract.

I asked him why, when I have explained what we were trying to accomplish to everyone that I spoke with, would someone put the DSL on a number that was going to be ported? Couldn't he see that in short order the DSL would also be disconnected? He said he would send me a new modem, and that he would waive the charge for it. I told him that I paid for the other one and that I was told by the 2 prior tech support people that it was under warranty, Joe said it wasn't unless I wanted to try to get my money back through the warranty company. On 08/13, the telephone number ported and cancelled the DSL. On 08/25 I received the new modem from Joe with a piece of paper inside which said the new DSL service would start 08/26.

My friend and I went to my mother's today (8/28) to get the modem registered online and get the video phone working to no avail. I called in to AT&T tech support, waited 10 minutes only to get disconnected when they picked up the phone, I called in again only to be told that there is an issue with the telephone number assigned to the new DSL and that department was closed until Monday. Thankfully, the 911 emergency number is working because my mother has been without a telephone now for over 2 weeks. I should never have had to spend this much time, numerous phone calls to incompetent people, money spent to hook up a new emergency line. We had hoped to connect mom with her out of state grandkids and great grandkids, but instead have a nightmare on our hands that no one seems to be able to fix. My mother is stressed out, I am stressed out, my mother still has no phone service except a measured rate line that I quickly had installed because they couldn't figure out what they were doing. Overall, I have probably spent at least 12 hours total on the phone with these people.

I am an AT&T customer who was slammed by AT&T. In January 2010, AT&T changed my calling plan without my consent. The new plan costs $9.03/month with tax. After months of trying to get switched back to my no charge calling plan, I filed a complaint with the public utilities commission of Ohio who referred me to AT&T corporate rep Juanita. Juanita was rude and basically ignored the fact that I was slammed. They slammed me even though I have a block on my account to prevent being slammed. This appears to be a new scam. Slam your own customer and then give a partial credit or no credit at all. Juanita only gave me a partial credit of $27. My credit should have been $63.21.

I want the remaining balance of my credit of $36.21. Juanita left a message on my answering machine and stated that I would need to change my calling plan because she didn't know what plan I wanted after being slammed. I was forced to go online to change my calling plan myself, after a representative failed to do so and I continued to be charged.

I had my Internet line transferred to another phone number that I already have. The deal was they are going to disconnect my existing Internet line as soon as they transfer it to the new phone number. They disconnected the existing Internet line yesterday before the new one is up. After several hours on the phone with AT&T and numerous employees that I talked to, they promised that the Internet line will be alive today at 8 AM. It did not happen. Another phone call to their office and their manager promised today before 8 PM that it will be working. Still, it did not happen. I have lost revenue for 2 business days already and possibly more tomorrow. I'm unable to process credit card payments and cannot receive Internet orders as well.

A few months ago, AT&T decided that though nothing in my life, disability income has changed. I needed to prove I am disabled by sending proof. I sent it. They said they didn't get it. And they started charging me full price for a lifeline service, no extras, just a landline I'd had even before I became disabled. I sent a second copy of proof of disability (ebt -food stamp card). But they told me they would have to charge me full price ($30 a month) for a "few months" until the lifeline program could be authorized again. The next time I talked to someone, they had gotten the second mail I sent, but they would still have to charge me full price until it was approved. That person told me this usually took a few months.

The next step I took was to cancel AT&T. I was told the lifeline program was all I was being billed for. Also, they said that I wouldn't be able to let 911 know where I was if I needed medical help (I asked, my cell phone has a GPS). After trying all the arguments he could think of, the service was transferred to my Sprint service. Then, I got a bill for an extra month where AT&T is providing no service but intends to bill me anyway. I decided it was time to report this, as I am disabled and cannot earn extra to cover their greedy manipulations here.

I have been billed $12.95 for ESBI - Nationwide Assist for the last year and I cant get AT&T to have it stopped. They put me on hold and never return to my call!

I canceled my AT&T landline phone service and internet service on 11 May of this year, but they were still taking monthly payments out of my bank account for AT&T dial internet service as of 12 August. I have gotten nowhere speaking with their representatives on the phone. I want them to stop stealing my money and I want a refund for the money they have taken since 11 May. My last call on 12 August, I spoke with an individual who called himself Moe who gave his personnel # **. The case number for my last call is **. I got nowhere with Moe and he handed me off to a supervisor named Mark with whom I got nowhere as well. Mark refused to allow me to speak to his supervisor, informing me that speaking to customers was not in his job description. Mark informed me that my account was canceled as of 12 August.

I want this over with and I want my money back. I tried to send AT&T an email but their site wouldn't accept it, telling me each time I clicked on the 'send' button that my session had timed out.

When we moved our offices AT&T didn't setup the new lines with the appropriate codes and didn't charge the flat rates plan we were originally signed up for. This was in January of 2010. I called and called two and three times a month to complain and get the problem fixed, nothing .I get harassing collection letters and calls from AT&T about the amount they say they owed me on credit but have not issued.

I went to Afghanistan in 2008 for one year. I went to the AT&T store in San Antonio, Texas on Loop 410 to cancel my all phones under my name. The woman there told me they could not do it, I had to call. I called and they told me that there was no fee because I was going to Afghanistan and that they would cancel, or if I wished stop all phone services in my name. I said yes. I left and my daughter was to pay any outstanding bills while I was gone. My daughter Skyped me in Afghanistan telling me that AT&T had changed the phones, started the service again. I did not talk to anyone from AT&T while I was in Afghanistan. I wrote them and have the emails-several times and they said it had been taken care of.

I came back to the United States April of last year and was mailed a thousand dollar bill. I refused to pay it because I had not made any calls from my home (I was in Afghanistan) and had canceled all services under my name. Nobody from AT& T called me or emailed me in Afghanistan about starting services again. AT&T sent the bill to a collection agency. I refused to pay and send the emails and bills to dispute. They said that I should pay what I thought I owed and it would be settled. I told them I would pay for the month of service before I left as my daughter had not paid it. I have a check proving I paid them. Now my elderly parents, my brother, and me were being harassed by another credit company.

A woman kept calling me and screaming at me telling me I was going to jail. She refused to identify herself and said she would not identify herself until I confirmed my social security number with her. I refused. She hung up on me. I called her back and she told me not to call her until I confirmed my social security number. I told her I would not. I explained that I had settled with a previous credit company and that I had been in Afghanistan when I supposedly ran up my phone bill. She then threatened me telling me she would tell my Commandant. She then had her daughter (I can only assume) talk to me because she refused. The child sounded like she was anywhere from 8 to 14. I told her to stop calling. Now I get a man on the phone that left a message: This is an urgent call for Phyllis. ...etc...etc...It scared me to death; I called the number and now find they have another credit collector harassing me. This has got to stop.

On 4/2/10, I ordered their $76.99 bundle, tv and home phone. I am still paying the DirecTV separate from the phone bill and it is costing me $38 more than the bundle price. When I called, each company tells me to call the other one.

Last year, we added two new lines, one for my fianc and my son. Our bill was about $240 a month on average. The only reason I added them on was because AT&T came out with the new Unity plan: Free AT& T to AT&T cells, landlines, whatever etcetera. Me and my fianc had some problems in February 2010 so I temporarily suspended his line. As a customer, you can suspend a line. You just can't cancel it early due to Early Termination Fees which everyone with any common sense is aware of. February 14, 2010, I suspended his line then on March 1, 2010, I reinstated it. April comes my bill is $238 which is normal for March services.

Then in May, I got my bill for April. It jumped to $607. I flipped out and automatically called AT& T. I spoke with an AT& T representative Erica **** about what was going on with my bill. She looked it up and said the representative that did the line suspension in February made a mistake. She adjusted our bill and said it should be fixed now. May's bill comes in for $369. I'm thinking what are they doing and call them again. This time, we talked to a Tiffany from combined billing. She looks up our bill then she found the problem on March 23, 2010. AT&T dropped our Unity and that I had changed my plan by reducing minutes or whatever. I then told her I just temporarily suspended a line. The representative asked me about changing and I told her I didn't want to loose my Unity.

She then comes back and says that I wanted to terminate this line early and the representative talked you in to a temporary suspension because of early cancellation fees. I then told her that I never wanted my plan to change especially if I was going to loose my Unity. I've done telling them this before. Tiffany then comes back saying that my conversation was recorded in February when I changed plans. I told my fianc and he told her to have a supervisor call him back so he could hear the conversation where I changed my plan. The representative then leads us to believe that she corrected the problem and adjusted our bill back to $240 as usual and would have a supervisor call me back when they got the recording pulled up so he could hear it. They never called him back.

Then June's bill comes for $381. By this time, I'm frustrated and done went through 4 or 5 representatives and a couple supervisors, so we decided we don't know what else to do but change providers and we did on May 28, 2010. Then we went straight home called AT&T to cancel our services the same day. July comes and we get a bill for June, it is $369. We are asking what they are doing. They billed us from May 16 - June 15, yet our services were canceled on May 28 and our phone numbers were also ported over. I could see getting a bill from May 16 - 28, but not past that. Prior to canceling our service we called AT&T numerous times talking to anybody and everybody about our bill and got nowhere. On July, I got my fianc to call AT&T to try to talk to them.

He gets Dewayna **** from a Kentucky office. He's asked her to pull up our bills for the past several months and tell him what has happened and asked why we can't get anywhere with them. He told her that I called on February 14, 2010 to temporarily suspend his line because we were having personal problems then had it re-instated on March 1, 2010. She snapped at him and said that I called to cancel the service on his line and that I was advised of the early termination fees I would have to pay and that the representative then talked to me about changing my plan to reduce my bill.

He said that I didn't want the line canceled but just temporarily suspended and a representative asked me about lowering my minutes and that she told me that she didn't want to loose her Unity and that's the reason why we added the other lines. When we did, because our entire families used AT&T and the representative promised me that I wouldn't loose it. She then snaps back that she saw what happened and that the representative didn't know that the corporate was going to drop her Unity on March 28, 2010.

He then asked how can the company just up and drop her Unity without talking or consulting with her first. She came back with an answer that the company can do what they want as long as they think it's necessary. She doesn't know why or how they make the changes but they can just o it. He then said first of all, we were in contract with AT& T. How can they just take it upon themselves to drop my Unity and never once notify her? Second, of all your stories telling me that she changed her plan on February 14, 2010, yet the Unity didn't get dropped until March 23, 2010. She said that the representative didn't know that they were going to drop my Unity. He stopped her and said let him finish. Why would she temporarily suspend a line for 2 weeks if she wanted to cancel the service for that line and why it did take until March 23 to drop the Unity if she changed her plan on February 14.

He told her that a supervisor never called him back with the recorded conversation that they were threatening to use. We simply asked to hear it. She then said that they never called us because they we only keep those 2 to 3 days. He stopped her and said that they were getting nowhere with each other. How can I dispute our bill? Then she gives I him a web link for ****. A couple of days later, we kept looking and looking for it. It was a bad joke on us. Then we decided to call the Better Business Bureau and found out that the site wasn't even for disputes. We were with AT&T for about 3 years and never had any problems with them until this. We feel like they voided they're own contract by dropping our Unity with no notice whatsoever which they kept telling me that I changed my plan in February.

I bet they didn't think I have all my bills through September 2009. Then earlier we looked at the past bills trying to figure out why we never noticed the plan change, then noticed we've always had 1,400 roll over minutes. The only thing about the plan ever changed was the Unity getting dropped. I could understand them making changes to help someone but not hurt them. Like I said, why would I change my plan because I suspended a line for 2 weeks? Why did they drop my Unity on March 23, 22 days after the line was reinstated? Why did we never get the call back with the recorded conversation? How can they just do customers' this way? My fianc looked up the CTIA act from September 9, 2003 for wireless service providers which are a consumer code for all wireless companies.

States provides customers the right to terminate service for changes to contract terms. Carriers will not modify the material terms of the subscriber's contract in a manner that is materially adverse to subscriber's with out providing a reasonable advance notice of proposed modification and allowing subscriber's a time period of no less than 14 days to cancel their contracts with no early termination fees.

We feel like they dropped our Unity for materially adverse AT&T with us paying out an additional $150-$200 a month. Further more, we never received a notice of their changes and couldn't figure it out until now. The only thing that changed on our bills was the Unity. You can't notice it unless you really look at the fine print. This was very sneaky and deceitful for AT&T to do us this way, but see how companies like this become fortune 500 companies by taking advantage of the little people, violating their rights in a contract without notice. I almost think they should be checked into for a class action lawsuit. If they did us this way, how many people got done like this. I know my sister-n-law is filing hers next for the exact same thing.

In Jan. 2010, I felt I would have to spend money to switch for a new phone number. But I wanted to get rid of a plethora of unwanted calls. I made it "unlisted". I thought I would have privacy but no. I complained to AT&T by calling the 800 # and I spoke with a supervisor. She said nothing to quell my anger. She only made it worse. "There's no guarantee," AT&T said after I filed a complaint with the state's attorney office. But I was never advised about that fact. On March 17, 2010, AT&T had regrets about not having offered me a new number at no charge to me, because it was a one-time change and typical for everyone who wants to change the phone number. Or, I would have had to pay for the switch.

In middle to late April 2010 I got a call from Ford Credit, a collection agency, asking me questions about a relative. I asked the agency how it got my phone number and answered through the internet. Nobody knows my phone number, not even me. I never give it out so why bother to know it. And if my mother wants to call me, it's on speed dial on her phone. She doesn't know the number either. I again complained to the state's attorney office and AT&T and Ford Credit. Both deny any wrongdoing. Ford Credit is going around different people making useless remarks.

And not one person knows what the other person is saying or what's going on. And AT&T did not respond at all. The state closed my file with nothing further to do. I am paying a fee every month to have privacy, though the telemarketing machines never stop ringing. But what about businesses who can have access to my personal information, without fault? I don't think so. That's not right and AT&T must be held at fault along with Ford Credit. If they are in cahoots, where in this nation can anyone have privacy?

I moved into this address five years ago. My address in the AT&T phone directory is incorrect. I have tried repeatedly to get this corrected. I have telephoned and been assured it would be corrected in the new telephone book. It has not. Every time I call them, they are apologetic, but it's been five years and my mail delivery person is becoming upset with me. All I want is a correction. Please help.

I have not had phone service with AT&T for at least eight years, and last week, I received a bill from a collection's agency for AT&T, stating that I owe them $113.00 on a phone number I have no clue who it belongs to. I've called AT&T and asked for proof of service or even proof of where I have paid for any services with them in the past eight years. I continue to get transferred and no one will give the same answer twice. How can big companies do this and continue to get away with it? They are scamming good, hardworking people, and I refuse to give in and give them money for nothing.

My mother is 86-years-old and lives alone. She needs a telephone land line that works consistently. Over the last 4 years, I have complained to AT&T 24 times for the same problem. The problem is any time it gets wet here; her home phone does not work. I always called the repair number and was always told a service tech will be out there within 5 days. Five days. Last week, pushed it to the limit. I called again the local supervisor. He did send a tech out Saturday afternoon after she was completely without a phone for 2.5 days. Well, the repair lasted 2 days. Now, no dial tone again. Needless to say, I called the service center again, and after being on hold for 48 mins, I finally talked with a "repair" person, who said all he could do was "put in a ticket".

Please understand my mother is 86-years-old. She needs a phone that works well, and works consistently. Any day of the week, I can see at least 5-10 AT&T repair trucks on our county road. That should tell you something. AT&T has to have that many repair trucks just in this immediate area to just keep "rigging" its customers. Wonder why AT&T has lost stock price. They are terrible! Terrible to say the least. What can be done to get my mom's phone to work well and to consistently work well? Bottom line: my mom needs a phone that consistently works and works well. She is 86-years-old. Her life may depend on it. Please help!

My family and I were relocating from Ohio to Georgia, so naturally needed to change phone and internet services. We were directed to AT&T through DirecTV as one of the few providers in the area, since we were essentially moving to the middle of nowhere. My husband and I were ambivalent about home phone service since we both had and regularly use cell phones, but agreed to sign up since AT&T quoted the price of only $9 per month when bundled with internet. To confirm this, they sent me in writing a statement saying the monthly bill would be $42.96 per month. Imagine my amazement that in three months we have not received a bill under $75, with the highest being over $120.

The initial bills were higher due to "installation charges" which involve them mailing you a CD and making you install it yourself and then charging you $46. When called, I was first told that I was mistaken. The next time I called, after digging my statement with the quoted monthly price out of a moving box, I was told that quote did not include all the options for which I signed up. Huh? I spoke with the company and received a verbal quote (which incidentally matched the quote I have in writing), received all the services I expected under said quote and they have the nerve to tell me the quote I received did not include all the services I was given?

When did AT&T developed the amazing ability to perceive and give me what I wanted without being told? Apparently, around the same time it decided that lying to customers was okay and the old "bait-and-switch" technique is an appropriate way to score business in a slow economy. And after paying out the nose for ridiculous installation charges, I'm hesitant to switch providers, even though I'd prefer to give my money to an honest company. And finally, I'm still waiting for those coupons to redeem up to $200 in gift cards rebates for subscribing but I won't hold my breath.

July 2, 2010. After the incident that happened with AT&T representative Sherllna ** being disrespectful to me and my husband, we called again and spoke to Ms. P. who was very helpful. She went over our bill with us and informed us that certain items would not be on the bill next time and the way to go to lower our bill. That was most appreciated.

So today june 25, I get a bill for $163.00 AFTER recieving the disconnect notice and it clearly states that the amount will be deducted by july 13. So I called AT&T again and asked what was going on and the woman I spoke to couldn't give me straight answer but did tell me that she couldn't understand why one month my auto-pay was activated, then deactivated and then reactivated again. So now they expect me to pay $158.92 since they were "nice enough" to waive the $5 late fee on the bill. I've had nothing but TROUBLE with AT&T since Janruary but was always assured after each issue with my bill that the problems were taken care of and wouldn't happen again. I will NEVER use AT&T again.

stepped away from parked car, waiting for store to open and car was towed. they have a strict towing policy for non-customers. we were there as customers, unfortunately we arrived too early. so stressful retrieving car, I passed out and strained my neck.

They sold me their products falsely, connected everything and would not come disconnect it and rehook my other services. The information their salesman told us was wrong and I just want it back the way it was this morning.

I have had At&t land line and dsl service for 2 years plus, every time it rains I lose service and I complained numerous times. I am always told that is an internal line problem by phone rep, but when repair comes they state it is outside box issue. Service is still disrupted during rain and I am sick and tired of arguing with phone reps. Now AT&t have disconnected my phone service for a total bill of 76.35 that shows it was late on june 19th, I received no notice from AT&t in the mail or by phone (they have stated they called and mailed me, checked caller ID and voice mail, they did not call, looked at my bill, no notice with bill). AT&t also allowed a 3rd party to bill me for another voicemail service for 4 months before I noticed it and complained, I was told I would have to pay for 1 month of the service that was never ordered or used.AT&T also tried to say I had ordered wireless phone service with them and I had to fight with them for over 2 months before they finally agreed that they had messed up. It seems like AT&T is trying to lose customers as fast as possible.

AT&T complaint

Origin of problem

Last year a truck hit our incoming phone line which was strung across the street. It bent the mast on our roof, once cable was broken and the others hung low across the street. We called out AT&T and they disconnected the broken line (which did not affect the service to any phones in use in our house) and raised the cable on the pole on the other side of the street. They said we needed to replace our mast and that they would need to come out to disconnect and reconnect the line when we did so. There would be no charge, but that the mast repair person would have to wait during a window of four hours for them to come.

First Repair charges

One month ago (nearly a year after the original event) we had a contractor on the premises working on another task, so we arranged for AT&T to come to do the disconnection/reconnection. They turned up late and said their office was requiring a service fee because they had no record of the original event. The repair man said we should call them and dispute the charge when we got the bill. He did his work but had to come into our garage to find where the cable came into our home circuits. He also noticed an additional disconnected cable on the roof. I didn't know if it was the original cable that had been broken, but because there were several unused sockets on the other side of the house, and that there had originally been additional lines in the house, I speculated that it had originally been connected to the unused sockets. Since we only had one line currently in use, he offered to connect it to the same incoming line. (But he didn't check where the line went.)

Second repair charges

Two weeks later, during a heavy downpour our service stopped working. We again called out AT&T who found the problem was a short on the extra line that had been connected up unnecessarily and he disconnected it. He said that the faulty line was internal (connected after their incoming line to our internal box) and that we would be charged for disconnecting it.

The Bill

We eventually got the bill which included charges of $45.60 and $33.25 for the first visit and $55 for the second. (A total of $133.85.) I called AT&T to dispute the charges. Eventually I was told that their repair department would call me back within 48 hours. One week later they had still not called back so I called AT&T again. The person who responded contacted the repair department and eventually declared that the repair department insisted their charges were "valid" without even hearing anything I had to say.

Abuse Of Monopoly

I would dearly love not to have to use AT&T but they have us over a barrel. If we don't pay their charges they will cut us off. But we have no alternative means to get a phone line into our house for our DSL internet service.

I believe disputes are supposed to be referred to arbitration but I can find no documentation

I called in April to ask serv. @this residence be turned off 4/?, I was closing on this home 4/28/2010. They turned phone off 4/26, & turned back on 4/29, back off 4/30. I talk w/so many people to make sure my phone would still be installed at new residence.I was told I would have service as stated on May 1., & I would have someone at this residence to allow in for installation. Sat. May 1, we had the beginning of the Storms/flooding., but I still had to move. I did not get phone service.

Now I need to say I was without serv. 4-26-thru 4-28, (3days)on 29- off 4/30. I talk w/many employees using my Verison Cell phone talking & holding ffrom 45 min. until longer at times. This is the only phone I had, and there were many things going on w/closing on new home, so I had no choice, no other telephone. I was promised on various calls I would have new service 5/11, that didn't happen, new serv. 5-13, no service, I would call everyday & wait,wait..holding & holding. You could check my cell records to how many calls I made to AT&T w/promises of service, the biggest excuse they had was the storm & flooding. It did not flood on Sat. May 1, AT&T trucks were underwater May2,Sunday. I was told May 1, and from that point on I believed they were just continuing to put me off.

I was actually without service as stated above & did not get service until May 19, 2010. So I have not been a satisfied customer, I have now had to pay $173.00 Verizon bill, AT&T gave me a $38.88 credit, and as of Monday 6/13 am being billed 12.90 Internet Serv., I called once again, & she stated they mailed out notices that Internet had increased to 24.99 a month. I have yet to receive any statement or notice of price change. When my son signed me up for Internet, he did on line & was told 10.00 monthly w/no increases he could recall. This is taken out direct deposit.

Also please note I was without Internet since April 28. They even gave me new phone number, then given a temporary #376-4380, which I did not receive service. They couldn't seem to seperate my former # w/brand new home address. I would just like a little more help in understanding how AT&T could allow their employees to not accomodate a date the May 1, commitment. I am not asking for a miracle, just would appreciate more satisfaction than $38.88 credit, plus increase on Internet w/out notice, and $173.00 cell bill. My cell phone w/Verizon could give you verification on all calls I made to AT&T & ATT&T to myself. I appreciate your help with this matter.

My home phone has not been working for 48hrs, no dial tone. and I'am medical and physical disabled. and I need to receive in coming calls.My friends says the line has a busy signal; I onlyhear low noise. Can you please have At7t fix my home phone,

I have been living in this house since 1990. Each year when the rainy season comes, the phone goes out of service. Sometimes multiple times.

Each time the repairman says the trouble is in the cable and refers it to a cable repairman.

Each time the cable repairman comes out, he patches it up and says that AT&T needs to replace the cable, but the cable never gets replaced. This was the same story when BellSouth ran the show.

We generally are out of service for days at a time (they still bill us)

Here is the most recent of many episodes:

Monday 6/7/2010 thunderstorms put us out of service. As an ex-phone man myself, I disconnected the house side of the terminal and verified the trouble was not my inside wiring. Completely out of service with hum, buzzing, and static so loud that if you get a dial tone, you cannot converse with the people on the other end. Obviously wet cable.

I called repair from my office, explained that the telephone is my mother-in-law's lifeline with her daughter (my wife) and that my mother-in-law recently had an operation, is wearing an electric device that is supposed to heal her bones, and has trouble with it.

The service rep gave us a repair date of 6/14/10 - one entire week later. I told her one week to repair an out of service telephone is not acceptable. She said there is nothing she can do about it.

I called numerous times trying to get someone to help, nobody cared, they just said I'll have to wait a week to be back in service.

6/8 - still out of service all day

6/9 I called the Florida Public Service Commission from my office, and they said they don't regulate telephone anymore.

6/9 made dozens of calls, finally an operator Sue connected me to ATT executive offices.

Joel @ 800-451-3106 said he would have someone call me on my biz line about expediting. Someone called later saying they would expedite, didn't get her name.

6/10 Technician calls my office around 5:30 and says he is on the way. He never shows up.

I dial *69, get his number and call him at 7:45PM. He says they decided to send somebody else. I asked who and when. He said he doesn't know. I'm still out of service.

Since the cable repairmen have been saying the cable needs replacing for 20 years, and each year we go out of service for days while they put a band-aid on it, isn't there any way to make them fix it right so that it doesn't go out every rainy season?

I am very dissatisfied customer at this time. I order 3 additional phones lines for my home on May 28, 2010. I coordinated my schedule and took off from work to have these phones installed on June 02, 2010 between 8am - 12 noon. I waited for the technician to arrive within these time frames that were schedule, and when 11:30am had arrived the tech. still did not show, so I called AT&T customer service to confirm if we were still on schedule and the women did in fact confirmed and assured me that the tech. will be there.

Well 12:30pm arrived and the tech. still did not show up, so I called again (customer service dept.) and waited on hold for another 30 mins. for a Rep. to answer. His name was Jamie and I was on the phone with him for about 45 mins. until he reached the tech. Who was supposedly coming to my home to install the 3 lines and informed me that they will be there shortly, because they were running late. I informed Jamie that I had a schedule appointment for 2pm and I would be back at 3pm. He confirmed with the tech. and he said the tech. will be there after 3pm to install the lines. However it was 6:30pm and still no tech. has called me or arrived at my home to install the lines, so yet again I called customer service and waited on hold for about 30 mins. to find out what is going on with my order, and this time I get a Rep. named Nick.

He made calls and look into my account and informed me he had a few Reps. who were looking into this problem for me and would find out what was going on. Mind you, yet again being on hold for about 45mins until the field manager for the techs. give him some information, which said that my order had been closed by the tech. guy. So this field manager informed Nick at customer service that she will be handling the order and it will get done today and if not she would call me to figure out when they could come to install these lines. But unfortunately that called never came to me, so I wasted a whole day waiting for my phones lines to be installed, which never happened and spent about 3 hours on hold and speaking with customer service. So now I am writing this letter to inform someone who can help me in this matter please. The customer service Rep. Nick was awesome in helping with this matter and did a great job, but I think it was behind his power to help me with the field techs. I really appreciate the way Nick handled the situation, he made me feel a lot better, but the fact that I had to go through this and still have no call back for anyone in this matter was very unprofessional and inconsiderate on behalf of AT&T.

My business account has been the same since established 2 1/2 years ago, all monthly payments due paid on time. On April 1st 2010, the account was changed by AT&T because of erroneous information that I had filed for bankruptcy. I have never filled bankruptcy. The new account has raised my charges substantially and AT&T has dropped some service. I believe there has been identity theft of mine involving AT&T communication co. This is a personal business account, I have lost several hours of personal production and service to clients. I am a sole proprietor and cannot afford to have this erroneous bankruptcy to wind up in my credit reports. This problem also has cost me financially.

I am not pleased with the customer service department. I had high values of the company but now, they have dropped, way below dissatisfaction. The situation is one of your reps put my bank account # in wrong and it came back to AT&T as insufficient funds when the funds were there. The way I found out about it was when I called to check the payment. It took five reps to answer from different departments before I got the department I asked for. I talked to this nice rep (Larry), he said, "it will take up to 24 hours to fix the problem that AT&T made entering the account #", well when I called back, it still wasn't fixed and they wouldn't accept my electronic check.

The reps and supervisor wanted to put charges and fees on my account for their mistake. Now, tell me to take a survey now and ask me how pleased I am of the service and will I recommend this service to my friends. My blood pressure went up and I had told the representative that I couldn't walk at the time of the call back because I have to have knee surgery and I couldn't walk at this time.

My mother had been a loyal AT&T customer for decades. She paid her bill on time. She was a minimum use customer. I found it appalling that AT&T was charging her in excess of $56 a month for basic residential service. If I had known this before my mothers passing in February of this year, I would have assuredly switched her. Between my mothers passing in February and my opening an estate checking account to handle expenses to her estate, an AT&T bill came due.

In the first week of March, the AT&T account was closed and the line was disconnected. Payment was mailed about three weeks after the original bill due date on March 23rd. By the end of March, AT&T had turned the account over to a collections agency which began making dunning phone calls to my house. I foolishly had left my number as point of contact when the line was cancelled.

My bank shows the AT&T payment clearing as of April 1. AT&T chooses to use electronic clearing, so no paper check is returned to my bank from the clearing house. I received another bill early in April that did not show my check payment received. I called the AT&T customer service number listed on the phone bill on April 14. I was passed around to no fewer than eight customer service representatives and given at least two different numbers where I had to hang up and dial back. I spent easily over an hour on the phone with them and nothing was resolved. I ended up hanging up and doing some research on the internet. I found the address of an AT&T Credit Management Office in Charleston, South Carolina where I documented the claim and mailed it in. To date the case is not resolved. Even more ironic is that if the payment in question were properly credited to the account, the account balance would be a sixty-three cent credit.

Here is what is troublesome to me about AT&T throughout this incident. The charge for the service my mother was receiving for Plain Old Telephone Service was obscene. Turning the account over to collections in less than a months time was incomprehensible. More so when you consider that the reason for cancelling the account was given to the customer service representative at disconnect time. Throughout the contact with AT&T customer service, the service representatives I dealt with were more interested in reading a sales script to sell more product then they were in fixing my problem. I have an unresolved billing problem with a huge monolith that seems incapable of addressing it's own internal accounting problems.

My phone line has intermittent failures and I called AT&T on Tues. 4/26/10. The soonest they could schedule a technician was Thursday afternoon. The technician never showed and no one bothered to call. I called again on Friday morning and was told that the technician would arrive between 8 and 12. It is now 1:30 and I'm still waiting.

A woman called and said she was an associate with AT&T. She asked for my address to bill me for a collect call that supposedly was made to my home on March 10. When I refused she threatened to withhold AT&T services to my phone (my provider is Verizon). That is what happened to me just a minute ago! I am not about to provide my address to some strange woman who calls and demands it for a supposed call made to my phone nearly two months ago. Why wouldn't it be on my bill with all the others? I don't foresee any but would like to know if this is legit. I tried to call AT&T but the very nice lady who answered had such a thick accent and kept trying to sell me AT&T services, I gave up!

The phone service at this number has been out for 9 days. I reported it to AT&T. Repair was promised three times. Every time, no technician showed up at the specified times, without explanation. I called AT&T on my cellphone each time, and a new appointment time is given every time, which was again, not kept. There are extremely long hold times, every time I'm trying to reach them.

We could not leave the house for two days now, because we were told to be available to give access to the technician, but no technician ever showed up as promised. The phone line is also needed for the security system. I have a very valuable gun and antique collection, and we are unable to leave the house, because the security system is not working. Also, because of the valuable items in the house, my wife is afraid to stay alone with the security system inoperative, due to the failure of AT&T to maintain their phone lines.

Even when the phone line works, the line always has heavy static, often making it difficult to even understand the other party, especially when the weather is damp. After most thunderstorms, it is routine for my service to be out for hours at a time. In addition, my AT&T DSL service is out, sometimes for days, after nearly every heavy rainfall. I had a technician come last year for this problem, but despite their attempts, the problem persists. I have given up on having this fixed ever.

In addition, my AT&T DSL service is much slower than promised. My test application shows it routinely to have less than 1/4th of the promised speed. I am reporting this, because the service quality of AT&T home phone and internet service is extremely poor, and has been that way ever since we moved here, 3 and 1/2 years ago, and we're unfortunate enough to get stuck with AT&T as our phone service provider. I never had any problems with the phone service anywhere else I lived before, but my experience with AT&T has been one long nightmare.

I am being billed for collect calls placed from a pay telephone. I have caller ID and never accept collect calls, and I live alone. I have to pay AT&T for those calls being billed to me that I didn't accept.

I have AT&T Residential phone and internet service all working off of this phone #772-. I contacted Vonage to connect to Vonage phone service only. Vonage advised I needed to contact AT&T and tell them that I needed "To port the 772- residential phone # to Vonage and to establish a new DSL line, so that the 772- will be free to port to Vonage." All of this was completed on March 24 with a confirmation #CRDKGIN5 from AT&T.

Received Vonage device to be set up contacted Vonage to see if I could connect their product. Since I had a confirmation from AT&T, we went through the set up and nothing was working. Vonage said they would work on it from their end and get back to me. Received another email from Vonage stating I had to call AT&T as they could not connect the service. Went through this again with AT&T on this call, they informed me that the stand alone line was not completed and we started the process for the stand alone line. New Line #772-, confirmation #**. Contacted Vonage back advised them that everything would be completed by 4/6. On 4/6 received another email from Vonage that I needed to contact AT&T as they could not complete my service request.

On 4/9, I contacted Vonage first and asked that they stay on the line with me because at this point, it was obviously I was not speaking AT&T's language. So on this date, the Vonage customer care representative and myself were on the phone for 1 hours to get this resolved (So we thought). AT&T on this call disconnected the 772- designated DLS line; issued a new DSL # 772- confirm #**Confirmation # and also requested a deposit of $50.00. I asked what that was for and they stated I was establishing a new account with them. (I will address more issues on their billing as well). 4/12, Contacted 866- as advised by internet dept on Friday 4/9 call to register my account and phone number so that my user name and password will be changed to this new DSL Line. Upon doing this, my home phone now starts ringing, but the caller ID does not work, I accept this as AT&T says that the work order will not be completed until 4/13.

On 4/13, the phone is working but disconnects everyone and gives them a message of "No Power, Power Failure." I contacted AT&T on 4/14, spoke originally with a Ms. W. of Atlanta, GA, before I even asked any questions when I was connected, I said, Ms. W., will you kindly read my whole file to see what I have been attempted to do and then tell me when you are completed and then I will tell you what I am calling for. She said "Mrs. M. your residential #336-1161 is still connected and I see that it is working fine with your internet, so you want to disconnect the 772- Internet line correct? I said no, may I speak with a Supervisor and things got heated as she tried to interpret what what there and what I was trying to do and she could not get it. Finally, she headed my request for a Supervisor. Spoke with a Robin A. She said she came on read my history and stated to me "I see you want to port your 772- line to Vonage and you have a stand alone order for your DSL, is that correct?" I said yes, finally I had someone who understood so I thought?

Advised on all the billing problems and disconnects I had since I tried to bundle back in Oct. 2009. She said she would review my account and get back to me. She called me back and advised after all of this is that I needed someone to come to my house and make one jack in my house a stand alone jack for DSL purposes only. I have never heard of such a thing as I had both AT&T (BellSouth internet in 2006 and Vonage now in 2010. They tell me this cannot be done? On top of all this, AT&T internet for the month of April has debited my credit card for $253.54 on April 9, supposedly back billing. Gave them $50.00 for the new internet DSL line 772- and today they charged me $48.60 because they failed to disconnect the 772- for internet use. Now if this is not robbery, then I do not know what is.

Billing problems: In Oct. 2009, I had bundled with Comcast got too expensive, AT&T was offering 24.95 for phone services and if you bundle they would work with you. I called to be bundled. Received phone and internet the same day. Was advised I did not qualify for TV. They took my SS# and ran my credit for like a month or two before I called them to tell them to stop, I do not qualify. Then in Dec. 2009, my internet was disconnected. Told them I never received a bill, so how was I to pay and I was receiving a bill from AT&T for approximately $70.98 monthly. Researched. Did not see the internet on there, contacted them they said I had to call the internet CS Dept and I did, they never told me that my services were in jeopardy. So I assumed that the $70 bill was the bundle bill that I was to receive.

Back to the disconnect of internet, I then gave them a new credit card to bill too. They told me since I was disconnected, they would have to start a new account and I would not reconnected to the internet for almost 2 weeks. Then the internet dept billed the new credit card for Feb bill and then in April billed $253.54 for internet. They told me that was for the back billing from Oct to April. I fought with that and still doing so, they should not have charged me from Oct to April as they billed the new acct on Jan new service, Feb and March on the new credit card supplied in Dec. They should of only charged for Nov billing on the new credit card of $45+ taxes. Still fighting. That is CS Internet. Now CS Residential Phone service: Contacted them to question my bill to see why I am being billed $59 a month when I signed up to be bundled for $24.95 month for phone service. They said they do not have that promotion and never had that promotion. I am trying to pay that off which I think I owe $88.00 because they disconnected my phone service for non payment, and when I called them to tell them that I did not received a bill to pay, they said it was in my internet email. I told them I never signed up for that, so that I could have a paper trail, so they are now charging me $50 for my phone and $30 for a reconnection fee + 88. for this months bill. Over billing, false billing, time to try to rectify and emotional ware this is just crazy.

This is about the additional charges on my company's monthly AT&T phone bill, billed on behalf of Multiline (USBI) each month since March 2009 and never ever was given authorization to do so. The charges show up on the AT&T bill yet they say they have nothing to do with the service. I had to call USBI. When I called this company, they said they were authorized by Tracy Norgrove (my bookkeeper) which is not true. My company has 2 separate phone bills with AT&T and these charges were billed each month on both accounts for a total of $99.20 for one account and $292.11 for the other account.

I have cancelled this service verbally as of today, 3/31/2010, but was told that I had to write a letter to them to request a refund. I have done this as well. I believe this is a total scam and would like to know what can be done to stop this type of activity. Besides the 2 hours it took me to get through to this company and AT&T as well, the funds will probably never be refunded to me and every penny lost for my company is a larger loss to myself as a small business owner.

My home phone service used to be great when it was with Bellsouth. Yet, ever since AT&T took it over, the service is [bad], customer service is a joke and I have had to call repeatedly about my long distance charges since October 09. I am supposed to have unlimited long distance. In fact, you can even see where it says I have unlimited long distance for $4 a month. However, ever since Oct. 09, I have been charged long distance every month. I called and it's taken care of except for the month of March. I keep being told it's a problem they are aware of it! It'll be taken care of (yeah right, when the world ends!).

I called because my bill in March was $150. Not sure of the date but it was before my birthday. I know that much I knew that it was wrong. I was told my bill would be around $83.00 and some change. Since I lost the slip of paper to place this into my file, I paid $84 on the due date. However, I get my bill for April and I'm charged $177 and some change. Come to find out they say I owe them $70 from last month's bill and then they charged me $4 for being late paying my bill which I wasn't late (if you count the fact that I paid what I was told it would be and cents extra) although they adjusted this and gave me a credit themselves.

My main question for AT&T, are you a bunch of morons that you cannot get long distance bills correct even after being called and talked nicely to after months of having to hear the spill that you know the situation and are working to resolve it? What are you thinking? This is so bad business and the moment my finances are in order. I promise you. I'm dropping everything but DSL!

I used to have an account with AT&T back in 2007-2008. Well, someone got a hold of my Social Security number, address and my password and used it to get an account in their name in 2008. Whoever ran my SSN did not check their driver's license or state ID. Anyway, I used to receive mail for Wayne A. at my address. I was wondering why until a year later around Feb 2009 when I called the fraud dept. and told them that nobody had been giving me straight answers for a long time. Finally, somebody told me that Mr. A. had been using my information to get an account. God knows how much I wish I kept the lady's name that told me.

Now, this past two weeks, I have been calling the fraud department like crazy. I want this issue resolved because I refused to pay Mr. A.'s bill. They just told me today, 3/25/2010, that the phone calls made were similar so they can't mark his account as fraud. I will say that the fraud dept was very polite and prompt though. Basically, I can't get service from the provider that has the best coverage in the area. God knows I use mobile web and text a lot. I have to stick with these prepaid carriers that don't have the coverage of Verizon or AT&T. Even Verizon has quite a few dead spots in my area. That's why I loved AT&T. I would go back to them any day. At least they were 100% honest with me on the billing as far as my account was concerned.

Now, Mr. A. 's was another issue. I want to see Mr. A. or whoever he really is, pay his bill and definitely go to jail for using my identity to get service. I already contacted the Federal Trade Commission. I'm not blaming AT&T or the retailer that he got service from. I'm blaming Mr. Wayne A. or whoever he really is for using my identity. He ran up a bill of $1216.54.

Had our computer person over to set up network - computer, fax etc. Internet connections kept dropping so installed a new router but still problems. He called AT&T to check on lines. There is a problem so I had to schedule a service call. Was told someone would be here between 8am and 12pm. At 11am, I called to confirm appointment. Was told someone would be here by noon. 12:20pm no show so I called AT&T.. After having to repeat my account info to all the transfers, someone called the tech who said he wouldn't be here until around 2pm! I am so tired of these service people thinking our time has no value. I've already lost half a day and now will probably lose the entire day waiting here. Not even a courtesy call to say they were late.

Am leaving to go out of town so had to juggle schedule to accommodate the appointment. Now the afternoon is lost too! This is costing me money and valuable time! I may not be able to get everything I need done in time. So furious!

I work in a small office and we do not use AT&T as a phone company. For almost three years now, they send a rep around to do a "courtesy check" of our phone bills to make sure that we're being billed correctly. Like I said, we don't use AT&T. AT&T claim that they "have recently lowered the rates" and they want to make sure that the company we do use passed the rate change on to us. Again, the problem is that its none of AT&T business who we use for phone service or how much we pay.

The courtesy check is a scam. AT&T is trying to find out why people are leaving them in such large numbers and who is snapping up all of their customers.

I have had AT&T at the address I now live for about 9 years. I have always had a landline phone and internet service. AT&T was first SBC, then changed to AT&T and it seems this service did another back and forth, and now AT&T. During their changing my bills seem to increase, and out of nowhere I would be faced with an outrageous amount, saying I did not pay. It would become so confusing that I just paid it. By year 2009, I became aware that my bill was higher than it should be, as I was told that my monthly charges would be $39.99, for local and long distance and internet would be $19.99, of course, with taxes.

Then toward October, to the new year, 2010, my bill for the same services would be between $180 to $204 per month. I live in Illinois, and make frequent calls to a suburb just 45 minutes away. I never have any need to call out of the state, but maybe perhaps 2 or 3 times a year for whatever. I am retired and on a fixed income. I had called AT&T to complain and find out what was going on, and why my bill was so high.

I had threatened several times to just cut off my landline, but then the representative of AT&T, at least 4 times that I called to complain each time, would say that they would take care of the problem. They would adjust the bill, and each time, within the 4 months, the same thing would happen. Finally, about the 3rd time, I called to request that the land line would be cut off again. I was convinced by the representative of AT&T that they would adjust my bill so that it would be no more than $80.00 per month.

Then, I asked about their cellphones, and wondered if by just cutting the landline off, and getting a cell would be cheaper and better, it would allow me to always have a phone in case of emergency. The AT&T representative talked to me so nicely, and apologized, then credited my account $50.00. She told me that I would be able to get a cell phone, landline, and internet all for $89.00. She explained to me that I was being charged $35.00 for internet, but she would give it to me for 3 months for $23.00, but I would need to call back to get the other months.

She couldn't do it all at one time, she told me my bills would all be combined, that way I would pay only 1 bill. Then, I received the free phone, then when the bill came out for the cell phone, it was over $200. I called and stated I would send it back, then they reduced the charges. Then, the next month, the same thing happened, only the bill was not combined. I received all of them separately.

Again, I was fed up. I called. and then was told they will take care of that, and they will make my cellphone bill $39.99, tax included. This was also a lie. AT&T representatives are crooks. They lie to get you to buy, and they never follow through. I was stupid as when I called to cancel the cellphone, they said I would be penalized having to pay $155.00, to cancel out, so then I told them I would do something to stop this craziness, and how they have played games and lied to me, and consistently overcharged me. The next day, I called AT&T asked, what my bill totaled, and they told me my plan ran from the 8th of the month to the 7th of the next, so it was 02/23/10. When I ask that they just cut off my landline, and I would only keep the cell and the internet.

I was told the amount that would be due would be $71.89, so I paid that. I figured there would be a prorated amount, due for the rest of the days. I used possibly $50.00. I received a bill after that from AT&T, stating that I owed them $224.10. When I called about this, they told me that I called on 01/23/10, about the high cost of my bill, and then I opt to change my plan, whereas I would have separate charges for long distance. The AT&T representative that I talked with said that this was in the record. This too is a lie. Why would I opt to pay more money while calling about my bill being too high? Why, If I did call about my bill being to high, would a representative who works there not inform me that doing this would cause me to pay by the minute? Clearly, the record shows AT&T representatives who make these changes. But this is a lie. I never ask for a separate bill, if anything, I was told this would be the cheapest way to do things.

AT&T did not like that, I cancelled my landline, and because, I did they are trying to trump up charges. I asked this representative to let me speak to her supervisor. She said that it wouldn't make any difference, that I would be told the same thing. She said she would take the complaint. The way it was said to me, let me know that this representative would be like all the rest. They speak very nicely, but they don't do what they say they will do. They are out to cheat the people, and the way our countries regulations are working, the common person has very little to back them up, and these kinds of business are in it to take whatever they want from us, like we are children, and I feel my voice may not be heard. AT&T are crooks.

I have always paid my bill, and never understood why it was always noted that it was past due, when it was not, and the how AT&T bills you 1 month in advance, even before you have made the charges. I still, at this moment, have internet and cellphone, but only until I have done a little research to find another provider. Maybe they are crooks too, but I don't care. I just will no longer stay with a company, who lies and cheats. I plan to file a formal complaint with IL consumer Lisa **, and hope for the best. I have been trying so hard each month to pay off any, and all of my bills, and here's one that I am being charged, and going on my credit that I did not make. I can only keep the faith that justice will prevail and others who are going through this, will report on AT&T, so that those responsible for protecting us will find that they are out to cheat us.

Back in May of 2008, I moved from my apartment in San Antonio to Houston. I've never had a dime of debt in my life, and always quite good with my finances. AT&T sent out a revised final statement in June and July for $46, but it never reached me. All the other services companies had my forwarding address, and yet AT&T missed it. I came to find out that the revised final statement states "due upon receipt". Well, if I never received it, how can it be due! If it were so important, why not make it registered mail?

One and a half years later, in November 2009, AT&T decides to send out a collection agency to go after me for $46. Again, no way to know I was being hunted, because the collection agency couldn't find me either. Funny, my social insurance, my phone records, my bank statements, everything had addresses for me but neither the collection agency, nor AT&T could find me. I've been recently looking for a home, because I got married, and I am expecting a child in a few days. My mortgage company started a credit check on me, and found that I had a collection agency after me. Imagine my shock. Well, I tracked them down, and paid this $46 fee. However this is now permanently marking my credit record, at least for 7 years!

Because of this credit blemish, treated as though I had owed someone millions of dollars, I can't get a decent interest rate and loan! I am forced to put down 20% on my $225,000 house, and forced to have a high interest rate. What bothers me most is that no one cares, least of all the banks. I have a great senior consultant engineering salary, money in various accounts, and yet I am treated as some high risk hobo living under a bridge, all for a $46 claim that I never received. The credit companies should take a little more care in differentiating a small collection amount, with real fraud and delinquency! This little joke of AT&T's and the credit reporting companies is costing me over $20,000 up front, and thousands more over the next several years. I'm a hard working middle class man, about to start his family, and this is how I am treated, while major investors get to walk away with millions in debt, and no interest whatsoever.

I closed account number in December of 2009. AT&T continued to bill me for this account. I called AT&T again in January 2010 and was told it would be closed. AT&T still continued to bill me for this account. I filed a complaint with the CPUC in February 2010. AT&T contacted me and promised the account would be closed. This account is still open and I am still receiving a monthly bill. AT&T will not return my calls. I am being billed $19.95 a month for this account.

We moved our business from San Francisco to San Leandro, so moved our service. They charged us a penalty for canceling our service, when in fact, we just moved locations. We wanted to keep our numbers but we couldn't. Then they offered promotional rebates for signing up with internet service. We didn't have internet in San Francisco.

After about a year, the long distance charges were exorbitant for no reason. When I called, they said our plan had expired. I didn't renew. Instead, I switched services to Comcast. Now, they are charging another early termination fee after they told me the plan expired. Then I sent an email complaint, more a query, and they responded that it was a 2-year plan. I don't know what to do. They keep charging for terminating their service even when we don't terminate or after a plan is expired. It's very confusing and no one is willing to explain. We can't afford to pay $200 a month for basic local long distance calls and we also cannot afford the termination fee that is over $300. In addition, this is emotionally draining resulting in fatigue and anxiety.

I called 611 repair and they issued an automated repair for March 3 at 5 pm. I phoned early in the morning. They promised that they would send someone out or have it fixed by 5 pm. Then, 5 pm passed, and I called 611 repair again. The computerized voice said that the repair was moved to March 4th at 5 pm. Then, it gives you the option to cancel the repair or hang up. No actual person to speak to to complain! This particular phone # is my fax/credit card line for my business. I can't get any live person to help me. I am totally frustrated and cannot make any sales all day today by credit card. Business lost!

I have had problems with AT&T increasing my charges this past year and I have to keep calling to get the bill straight. Last month, I called several times and I was told they would cancel my service right then and not fix the bill. The bill never got fixed. Now, I have a $1.55 411 call and I called on 3/2/2010 and asked could they tell me what number was given as they can check my bills. We never called 411. I also asked to have a block put on and they me told me no. Then they transferred to repair to clear up the bill.

Well, repair said wrong dept and transferred me back to customer service. Now, I give up and hangup. Then this afternoon, an AT&T repair guy comes to my home to fix the bill. I told him I didn't request a repair. Here is the repair guy's story: AT&T is trying to get everyone to cancel landlines and their job is to meet quota and sell you something else. So, since I have not been buying anything when I complain about the bill, they are told get me to cancel. That is why he was sent out to try to sell again. They are rude when you call and enough is enough.

I called AT&T to cancel my service and go with another company. They called me back and asked why was I changing. I told them Comcast was giving me phone cable and internet for $95 a month. The salesperson asked, "if AT&T could do the same, would I stay?". I said yes. I then told them that Comcast was due to come out on the following Tuesday. The salesperson then said that he would have a tech out to my house the following Saturday between 8 and 12AM. Well today at 11, I called to find out what time was the tech coming. After an hour on the phone, I was told that no tech was coming and that my area was not within the service area. No one called to inform me of anything. I would have gone to work and called Comcast to have service connected sooner.

Now, I have to wait another week to get service. I have been without television service for more than a week. And I took a day off work without pay. All Mr. Edwards said that he would give me $50 off my first bill of a service that AT&T can not provide me because my home address is out of their service area.

As a business owner, I cannot survive a situation where customers can't reach us through phone or email, and AT&T has put us in that situation over and over again over the last seven months.

Our initial trouble started around the middle of June when we started looking for new offices to lease. As part of our leasing research, we called AT&T to ask if we would be able to transfer our number to a new location if we moved. The gentleman named Jason ** who I spoke with said that they would be able to transfer the phone number, but he needed to get a work order in place right then to be able to process the order appropriately when we actually did move. I did tell him I did not have a signed lease and was not sure when I would actually be moving and he said that it was no problem.

Fast forward three weeks when I received a call at my office from an AT&T technician saying that he was at the new office and ready to move our service. I told him then that I had not moved offices and needed to cancel that order. He made me clarify that I was still in my old office and needed to keep my current phone lines as they were. I verified that was correct and he said that he'd notate my account. Within a few days of this conversation, our phones stopped working. First, we were unable to make outgoing or incoming calls then we were able to make outgoing calls, but our phone lines coming in would ring with the busy signal.

Next, we had our main line up and working, but if anyone called in while that main phone line was in use, the other lines would ring busy so only one client could call us at once. After we tried to get that corrected, our phones were all back in service but pointed to the wrong lines (one of our incoming lines was all of a sudden ringing to our fax machine and the number that was supposed to be our main line was redirected to a different extension). I believe the next issue was that customers were no longer able to call in again and got the busy signal, and then we were unable to call out again. This was identified as an issue disconnecting at one of your remote sites.

All of this happened over a period of about eight working days and literally hours and hours of time spent on the phone with their customer service representatives, repair technicians and managers. Within those eight days, we had functional phones intermittently and could not completely identify what the issues were and how we kept losing service. In fact, it appeared that none of their staff knew those answers either since we had to talk to multiple people during each call explaining and re-explaining our situation.

One of the last times I called, the manager that I was speaking to was incredibly rude and said that she didn't know what the problem was but would send a technician out to our office and that we'd be responsible for paying for. Each time we were given a time when the problem would be fixed at 6:00pm that night (if we reported it in the morning), or by 4:00pm the next day (if we reported the issue in the afternoon). I am trying to run a business and cannot do that when we have down time of an entire day to have phones repaired.

Eventually, our phone problems were corrected. Then, when we did finally decided to move offices and selected a location, I called back to discuss the options of transferring my phone number again and possibly cancelling my service due to the recurring problems with our phone lines. I spoke to a very nice gentleman, Jason, who was able to convince me to keep my service with AT&T and apologized for the terrible service I had received. He worked out a deal with my new service and due to his knowledge, I decided to give AT&T another shot with our new office which turned out to be a very poor decision on my part.

I spent over an hour on the phone with Jason setting up all of the details of our new service. It wasn't until this call that I was notified that I couldn't transfer our current number which I was told clearly that I could on the first time around but he'd set up an auto-forward from our old number to our new number for two lines for $4.95 a month each. We set the service move up for August 10th and I was told that it would be completed between 8:00am and 12:00pm this day. I was nervous about the move from this point forward, but really thought that this time, AT&T would redeem themselves and it would all work out. I even called the week before just to confirm that the move was set up correctly and everything was ordered as requested and was told that we were all set to go.

On August 10th, our first day at the new office, we were anxiously awaiting our modem and AT&T to arrive so we could get the business up and running. This is why when noon came around with no sign of AT&T, we were hyper aware of the tardiness. I waited until around 1:30pm and saw an AT&T truck pull up a few businesses down from us. I stopped him and asked if he was looking for our office; he said that he was actually just there to eat lunch. I explained that we were waiting on and he said that he'd look in to it as soon as he was done with his lunch break. He (Larry) followed through on his word and did come by as soon as he could. He worked very hard but our phone lines still were not live until almost 5:00pm. We also had not received our modem yet.

I called multiple times about the modem and was told each time that it appeared to be shipped but they couldn't find a tracking number to give me. It wasn't until about 4:00pm when we still hadn't received it that we called and requested that another one be shipped immediately. We did receive the modem the following day and two more arrived the next day. Of course, we had to return to them and make more calls to get those credited back to our account.

We finally had phones and internet live and running by late morning Tuesday, but our old number wasn't forwarding at all so we still weren't able to receive customer phone calls. It wasn't explained to me at the time that we set this up that one of the two forwards is for our fax machine so only one person could call in and have the call forwarded at a time. This poses an incredible logistics problem for us since we have multiple people calling in to our office at once quite often. I only found this out after the fact and was told that to get the other two paths set up, it would be an extra $37 a month on top of the $10 that I already committed to. The call forwarding/rollover was finally working by 2:00pm on Tuesday.

Each time there is an issue, it takes multiple phone calls and each time having to speak with multiple people for a better part on an hour usually. I feel like I have spoken to every representative that they might have over the last six months at one point or another. There appears to be no follow through, absolutely no accountability (since we can't contact anyone directly a second time) and no sort of quality assurance in their service protocol. AT&T's process is inherently flawed and appears to only work occasionally and those times might even be by accident. I've asked on numerous occasions to speak with a supervisor and there was never one available but they could have someone call me back. I never received a call from a supervisor.

My business has lost an immeasurable amount of money during this ordeal. Even if we don't tally up the days of having no phone service last time, we're probably in the hole about $1000 unnecessarily. To begin with, we had our network team here on 8/10 from 11:30am until 1:30pm to complete our set up. This was because we were told that our service (phone and modem) would be here and active by 12:00pm. They were unable to do almost anything since we had no lines and no internet while they were here. That was $425 wasted due to lack of follow through by AT&T. We also spent hours on our cell phones talking to AT&T employees and occasionally to a customer that might have had our cell phone numbers so that cost us minutes that we had to pay on our cell phone bills and not to mention the income that we lost while potential and current customers couldn't get in touch with us just this time alone we were down a day and a half.

Now that being said, I was supposed to get the 50% off discount program which did not happen. I have been wrongly charged moving fees, the 50% plan that wasn't, long distance charges, late fees, for an extra modem and at this point I'm not sure what else. This has gotten so convoluted that I'm not sure even if I sat down with someone with all the bills, e-mails and notes that I have if we could together figure it out but I would love that opportunity and I know that doesn't seem to be an option because AT&T does not have a local business office. It's incredibly convenient for AT&T I'd say.

My phones were cut off again this week. I spoke to Kevin at AT&T on December 28th about my past due bill and that I have still been disputing the charges. He assured me that he would notate the account and not have my phones turned off for two months while I continue to try to get this straight. On December 31st, we again had no phones. I called and they, AT&T (after I yet again explained the situation) did say they saw the notation on my account and the phones should not have been turned off. So to reverse this yet again and have our phones working, it was hours until they were turned back on. I cannot emphasize how difficult it is to run a business that is 90% of the time relying on phones and internet!

I'm totally beside myself because there is: No accountability, no follow-up, no quality assurance or checks and balances, no sense of urgency. They have total lack of customer service. I asked if I could go to an office and speak to someone in person about the billing issues and was told that there is no local office for businesses. We were told that we'd get a call back from a manager/supervisor and never received a call. I can't actually transfer the old phone number but was told that we could. Forwarding amount was incorrectly promised and only two lines offered when we needed all three. I am still being charged late fees for over five months now! I was told they'd be here by noon and they didn't come until we tracked an AT&T truck in our parking lot at 1:30pm. I didn't receive modem on the day it was supposed to be delivered and had to make multiple calls and finally had it delivered the next day. Of course, there is no phones or internet and my 6 mg modems are actually running at less than 3 mg).

My business has been definitely impacted negatively over the last six months and no one at AT&T seems to care or they just go through the motions and act like they do. I don't trust any representative that I talk to because most have lied flat-out to us -- constantly! I have tried on every phone call to be nice but I'm done! I am furious to say the least! I'm not sure how AT&T plans to compensate us for this loss but I do expect a prompt and acceptable decision.

I have been with AT&T since September 4, 2009. I've never had any good quality service from them. My phones are always messed up, my answering machine goes crazy on me, and the phone just keeps ringing and ringing. It won't quit. I have to turn it off and use the one phone in my bedroom, while my mother was passing on.

It was a long hard struggle. I misplaced my bill, thought I had paid it that month, and found it when my sister and I came home to get cleaned up. Everyone was trying to call to find out about our mother. When I sent the payment out, they didn't turn it back on till my mother had passed. They had taken out another $189 out of my account, so they took double. And my monthly bills were supposed to be %57.00 a month. I only had limited basic.

So they had gotten almost $400.00 total. I am so stressed out. I've tried to fix my phones, and I had fixed it once, but it's back to messing up again. They said they can come out but it will be more money I have to give them. It's complicated with all these add-ons. I have to plug into my phone lines. It's an aggravating mess. Please help me.

Service was out from January 25, 2010 through February 2, 2010 due to an upgrade in the area. Service was re-installed at a reasonable time for the area, except mine! I called repair every day and got nowhere. Finally, I stopped a tech working the area and confronted as to why. I checked my home connections, they were OK. I went to the panel box in the area and re-installed the phone service only. I had to call internet service to re-install internet service.

Very unsatisfactory service! I received billing, and I was only partially adjusted for outage(s). Eight days. This was an inconvenience for business and the possibility of an emergency! I am now shopping for other services! Thank you.

I called to reduce my plan. First, I was told that my current plan had been reduced in price. In other words, they had been overcharging me. When I asked why my bill was not reduced, I was told that, "AT&T will not reduce a bill unless the customer calls and requests it." So, I asked how I was suppose to know that they had lowered their prices and I was told that I need to periodically call and see if the prices had been reduced! Wow! Then when I asked for a basic home phone service plan, I was told they didn't have one! I finally went online, found the basic plan, and signed up for it online. The sales person just flat out lied to me!

I then tried to take off the inside wire maintenance and I could not do that online but I had to once again call. I was told that due to pro-rating, removing the inside wire maintenance would actually increase my bill because it was part of my plan which was not true. I finally demanded a manager who grudgingly agreed that removing a service should decrease my bill. What a concept! I guess I'll have to wait on the bill to see for myself. I am appalled that a company so big has such dishonest business practices!

In my AT&T bill I was charged for a service that I had not applied for and we are charged for a service that we do not even know what it is. The extra charge was $55. I called three times to the company and I was supposed to get credit. Now it has been two months and I have received no credit and I am still being charged for two months and interest.

I'm having a problem with my land line. I called the AT&T repair department last Saturday (a full week ago) and set up a Saturday morning appointment for today (between 8 a.m. and noon). Because I made the appointment a week ago, I called this morning at 8:50 am to confirm it. The repair CSR confirmed it and I thought every thing was fine.

Fast forward to 12:10 pm. No repair person had arrived, so I called again. This time it took me forever to get through to someone. I was thinking that the repair guy was just running a little late. The repair CSR was a little rude right from the beginning. He said that his records showed that my appointment was scheduled as an all day appointment (between 8 a.m. and 4 p.m.). I explained that it was a morning appointment and that I was sure that I scheduled a morning appointment and that another repair CSR had confirmed it when I called earlier that morning.

He then more or less called me a liar and claimed that I originally had an all day appointment and then tried to change it to a morning appointment. I explained again (politely but maybe with a hint of sarcasm) that he was misinformed, that his record must be wrong. I then asked him how quickly the repair person could get there. He then said that his records showed that my appointment was now scheduled for Monday between 8 and 12. I hung up and then called the general CSR, but couldn't get an appointment for today. The reason I still have AT&T is because in the 1989 earth quake my power was out for 4 days but my phone worked. If I switch to Comcast, I believe that my phone will only work (on battery power) for about 8 hours. I'm thinking that maybe it's not worth it.

The company is not giving me credit for my October payment of $26.97. They cashed the check but never credited my account. I sent them a copy of the cancelled check but they still won't give me credit for it. This is the second time in the last 6 months that they have done this. I want them to credit me my $26.97.

AT&T charged me for over eight thousand (8000) consecutive calls made to the same number which I did not make. The calls were made every minute of everyday, 24 hrs a day for two weeks straight! I called AT&T and was told that I would not be held responsible for the charges. The next month however I would receive a duplicate bill for the charges. Each time I called in the rep would agree that the charges were ridiculous and would assure me that the matter would be resolved. I even received confirmation numbers. But when the bill would show up again the next month, I would call AT&T and get a new rep who had to start from the beginning of the case.

After many many long conversations over the course of a year, I was given an address to write to so we could finally resolve the matter. I wrote but never received a response. Instead I got a collections notice. Along with the collections rep, we had a conference call with the manager at AT&T who said he understood my frustrations and would not find the charges to be fair himself but to be blunt "we are running a business and need to collect our dues"! I received a discounted fee of $351.11 and paid it to save my credit. These calls were never made by me or anyone in my home! I own none of the equipment and subscribe to none of the services AT&T suggested may be the cause of the calls. Basically, AT&T stole $350 from me and there was nothing I could do about it. Complaints were filed with the FCC, FTC, BBB, and FUC.

I have complained about a cross wire for months and luckily while I was on the phone with repair, the woman on the other end heard the fax signal that's crossing my line. She said they would check out the line. I went on vacation and when I received my statement. There was a charge of $85.13 because they sent out a man to come into the house. I was not home and they could not gain entrance. I don't understand how AT&T doesn't schedule appointments before sending someone out. They have a lot of nerve charging me since the problem has not been fixed. When I called to complain about the charge, they told me they would reduce it to $42.50. Why am I being charged when nothing has been corrected?

I signed up for AT&T service Internet and phone. From the start, the service was on and off, and then in January, it was more off than on. We could not access the Internet at home and made several calls to AT&T to report our problems. Hours of being transferred, answering the same questions to different people, and more transferring did not resolve our connection problems. Then we were told we probably needed a new modem and could buy one from AT&T. Our modem is barely used and our neighbors are having problems connecting. One of them said AT&T had three towers down and they reduced both his iPhone bill and his monthly Internet bill.

On Friday, after AT&T cut off our home phone (we didn't pay the bill because we didn't have service and we're not getting it resolved), I called and asked for a reduction in the bill. I was on the phone for nearly 2 hours to be told that the person needed to call a technician to confirm outage. I didn't want to hold anymore so was told I would get a call back. No call back (today is Monday). Enough! I called to cancel today; after all I do not need to accrue more charges for a service that does not work. Of course, once I got to the cancellation department, they scrambled to try and "resolve" my issues. When I mentioned I didn't get a call back, he said he could see my call on Friday and that a specialist was down to look at the account and I was scheduled to get a call back in three weeks! He told me he cared about my service. "It's too late," I told him, "nobody before you cared and now I have had enough." He kept telling me, "You have to understand, it's not the person's fault and management probably told her she couldn't call you back because there were too many other customers." Yes, this really made me feel like they cared about my service.

My service was cancelled. I have an outstanding bill for $123.28 and no chance of reduction for lost service (now that I have cancelled he does not think they will reduce my bill). Oh, as I type, I received a call from AT&T corporate who I emailed only 10 minutes ago. Why couldn't we get swift service before we cancelled and contacted corporate. The lady was very nice, but you know at this stage, it is too late. As a consumer, I am through with their service. She is going to give me a $15 credit claiming our first outage report was 1.21. I beg to differ, but did not write down all the dates and times I called as I really (naively) expected it to be resolved before it came to this. Nothing to resolve from this other than for ATT to start living up to their mission statement.

AT&T has allowed an outside company, for the second time in the last year, to add a repeating, unauthorized monthly charge to my local/long distance phone bill. This time the charge is $20.00 to HBS Billing Services. Something similar happened less than one year ago from a different company adding on a similar charge. I had to call this third party, tell them I had not authorized and did not want their service, and then had to call AT&T to get the charge removed plus get credit for the one or two past months before I had noticed the charge.

The excuse I got from AT&T was that I probably had entered a drawing for something at a mall or some business, and on the drawing form I had probably put my phone number and email so I could be notified if I won, and that this allowed this outside company to swindle me. This is an unfair business practice for AT&T to add charges for a 3rd party without authorization. I believe that many people do not notice similar unauthorized charges and are being cheated.

I would like to see some type of class action lawsuit against AT&T for this particular business practice. I intend to discontinue my land line and depend solely on wireless phone service. It is not worth almost $70/month, which is what I will be paying with the addition of this charge. For me the damage is relatively small. But I believe this is a predatory practice that is costing consumers millions of dollars because they don't recognize they are being cheated and are blindly paying the fraudulent charges.

I'm just getting too many prorated charges and all kinds of fees for this and that. The fees add up to almost 15 dollars a month before you even use your phone such as government fees, and the surcharges are all crazy and way to much for each person. Plus, I'm upset because they want to prorate my bill and have me pay a month in advance, that is not right at all and I'm so mad about it because for one thing, it should go month to month and another thing, they don't even know what your going to use the following month.

It's stupid and unfair to be charged that way and charged all the fees and surcharges they charge every month. They didn't even tell us they were charging a month ahead when I changed my plan either. Not right, I have a high bill that I wasn't supposed to have at all. I'm sick of companies like this taking advantage and charging whatever they like.

I ordered a home land line in my apartment on 1/30/2010. AT&T said they would turn on my service by 2/4/2010 by 8pm. When I checked at 8pm, I had no service and the customer service repair said, they would need extra time and would not be ready until 2/5/2010 at 9am. The line was not functioning on 2/5/2010 at 9am.

Again, I had to call AT&T repair/customer service. They informed me it would be ready by noon on 2/5/2010. At noon, the line was not working. Every time I called AT&T, the operator would transfer me again and again. Once I got transferred to the Southwest division. Finally, I submitted an order for a repair technician to come to my home to fix the line. They gave me a window of 8am-12pm on 2/9/2010. The technician did not show up between the time frame. I called AT&T three times and they informed me the technician would be there "soon". By 3pm, no one had showed up still and I cancelled my service.

I had to take off of work to wait for the technician, not to mention the countless hours spent on the telephone waiting for an operator. AT&T has the worst service and I cannot believe they have a monopoly over the telephone industry.

AT&T ran a payment prior to a posted requested date and created a total of $1243.00 in fees with my bank account. They refunded. I lost my modification on my home and being unemployed, it totally wreck my financial situation. I have been charged more fees to my obligations from all this and all I wanted was my overdrafts the bank gave to me to cover the auto pays, to be refunded. Never in my lifetime and 26 years with my bank has this ever occurred.

The CEOs talk down to you as if you're some kind of animal. Plain and simple. But they admitted their error (18 page report from Consumer Council is public notice). They refunded my $33.00 in the fees of $463.00 at the end of the September, but not totally. And with the new month, I incurred $500.00 more in fees due to ATT dragging their feet on the issue.

They refunded partial and refuses to refund the total. They admitted their error and the bank faxed the proof. They even talked with my bank branch manager and stated they need to refund me totally. I cannot believe this personally, but this has created the worst nightmare for me. No one from ATT sees it. They keep stating that they refunded the fees. Of course they did, the $33.00 fees but not the overdraft protections which also needed settled. How in the world does ATT get away with this?

They also disabled my username and password which keeps me from using an AT&T hotspot to check my email etc.

This is a login/computer issue. I'm tired of the lies from AT&T. I've had to get another internet service to get by in the mean time at an extra cost.

The first incident happened on 01/21/2010, when my phone lines went out. The repair technician called twice before arriving and hung up on my wife both times. After checking the service and repairing the main line, he went back to his truck, never coming back to the door and he called my wife to ask her if the phone was working (he called her on her cell phone). She told him no and explained again what was wrong. He hung up on her again. When he did come to the door, he was extremely rude to my wife.

We have been paying for the Wire Pro plan for nearly 10 years which covers all inside wiring and the jacks, which we told the repairman when he came to the house. He said that does not matter to him. The problem is in our wires and because they were installed incorrectly, we must pay him $200 to repair the wires. My wife went outside to show him how to get behind the house and she fell on the ice and snow that was on the ground. The repairman did not even attempt to help her up or even ask her if she was okay. He only continued and stepped over the top of her, leaving her where she fell. I called customer service that night after making the repairs myself to complain.

After holding for nearly an hour, I finally got a supervisor on the phone. The supervisor seemed to understand and be sympathetic. She told me that she would have a different repairman come out on Tuesday (1/26/2010). I arranged to take the day off so I could be home. I waited all day from 6am to 9pm when I finally gave up hope. The next day (1/27/2010) when I came home from work, I discovered that they showed up 15 minutes prior to me arriving. I called again to customer service to express my frustration. I spoke with a customer service representative who though it was necessary to teach me what a service window and a call order was. This infuriated me.

I again asked to speak to a supervisor (someone in Ohio), who apologized and said she would take care of my issues. She again set a repair appointment for 02/02/2010 between the hours of 10am and 2pm. Well, again, no one called me to inform me that they could meet their timeline and I had to leave due to other obligations.

So, at 3:21 pm on 2/2/2010, I again call customer service this time asking for a supervisor right away. I speak with Marley who basically tells me that my 10 years of paying for a protection plan does nothing. She said it only covers standard wires. So I ask her what does that means. She is unable and continually repeats the word "standard". I said again what does that mean. She said that if the technician comes out, he knows the difference and if it not standard wiring then he'll tell me. Needless to say, I ended up getting no reason why they did not show up again and I became so frustrated with them that I ended up just hanging up. I guess I'll be discontinuing this useless service and just making the repairs myself. I have taken time off work, stayed at home like a prisoner waiting for them and been paying for a service for about 10 years that they have flat out refused to honor. My wife could have seriously been injured and they could have cared less.

During the heavy rain last week, my phone line went off. I call Tana at 1-800-288-2020 and informed her about this incident on 2/1/10. I told her it was possible the telephone box got wet and only happened during the raining only. She told me that she will send the technician to check on it, she did not inform me for the charge of $55.00 for the first 15 minutes if the problem is in the house.

Doug is a technician, came in on 2/2/10 and sure did tell me that is the problem inside the house wiring and wanted to check the wire inside the house. I refused to do that. I called the repair office and talked to Jakie. She told me that I don't have the maintenance coverage so I will get charged anyway and she read the report that was written by Doug, which said the problem was telephone box but it was the side that goes through the house. So he had to charge me for $55.00 for that. He never checked on the pole that I requested him to do. He insisted that was inside the house to validate his charge. I told Jackie that I wanted to dispute this charge but she said I could not do until I got the bill. My neighbor told me they got the same problem with their phone and the technician came out right away. He said the problem was inside the house. My neighbor insisted for them to check the pole and that is how they found out that the damage was on the pole.

My point is they never quote me for any charge that they will charge me for the problem. It came to my surprise that if inside my house, I will have to pay. If it is outside my house, it will be their service. How can I be sure that the problem is inside my house when it only happened during the heavy rain? My husband is a licensed electrician. It is dry under our house because we have a pump for the raining water to pump out so I did not see any wet area anywhere inside my house.

There was a mistake of fees which ranges from $1,000 to $2,000 every month since September 2009 on my AT&T bill. AT&T has acknowledged their mistake and told me to pay in the $60 range. Every month, I had to go through the same thing and call them. They said that it was an error that they cannot fix in their system. They have no address for me to write or complain.

I was given a website address that does not work and was disconnected when talking to them. I am still charged over $1,000 for January bill. Can you help me? I am stressed every month when I get my bill. I have to spend about 45 minutes on the phone each month to reach them, explain and get a credit.

We have been costumers of AT&T for several years and I would like to know why it is that we all need to purchase new phones every year due to problems with AT&T phones. I also have a contract with Verizon for work and have had that phone going on two years with no problems. This phone is about 10 months old and it stopped working today.

Please take a look at our account and you will see a past history of having to by new phones yearly! I see no choice but to take my business to a competitor. I can no longer continue buying new phones yearly and pay monthly charges on phones that do not work.

My home phone bill (AT&T landline) for the same basic service exactly the same as the past goes up $6 this month for no reason! AT&T overcharge customer or they are passing costs of their problems to the customer on whim. What they do is totally illegal. I hope someone will stop them rip off the customers.

I had a business phone and a residential phone. I cancelled and both lines were replaced with a dry loop (no phone line, only internet service) December 2008. I have been double billed January 2009 till present. I called 29 times to make AT&T aware of the double billing. Representatives told me that they did not know which account to cancel since they could not figure out which account was the active account for internet. I was told 14 times not to pay the residential account--only pay the business account. I'm currently in collections for non-payment of residential account which has been double billed since January 2009.

AT&T is trying to collect for advertising in the local yellow pages that was not authorized by me. I spoke with Deidra at AT&T, and she advised me they sent me a form to opt out of the book but I did not return the form, so they automatically left my ad in the book. In the past years, I had to authorize the ad before it is placed. I am refusing to pay for this advertising.

I went online to pay my monthly bill and was greeted by the same message I see every time that my account was "past due." We knew from our accounting software that was incorrect. Monthly payments were paid on or before the due date, which for us was the 22nd of the month. Finally, after reviewing our account for the last year, Meghan agreed our account was not past due. However, she did disclose that our monthly bill was always sent out on the 13th of the month. Hence, that bill did not reflect our upcoming payment on the 22nd, and as usual, they demanded payment in full for both the previous month and the current month, even though the next current bill payment due date was on the 22nd. Long story short, Meghan agreed to change our billing date to 22nd of the month and due date to 3rd of the month to "resolve" this issue. Guess, we will have to wait and see.

However, I wonder how many other AT&T customers are being pressured to pay the bills right away instead of spacing them out according to the due date. I did not appreciate either the message on their website or Customer Service line saying our account was 30 days past due whenever I contacted with a question or problem. In a separate matter, I have made a posting on an outrageous charge of $3.49/minute for three calls recently made to England (cost $265.24) because of a family death. Nowhere was I able to find this rate on their website. More to come.

I changed to Road Runner High Speed back in Nov 2009. Time Warner cancelled my phone on Nov. 24. I called AT&T on Nov. 24 and they said I had to wait several days to cancel my second phone line dedicated to dial up. I called AT&T on 12/01/09 and cancelled my dial up line on Dec. 1, 2009. On Dec. 21, I received a bill from AT&T and spoke to their rep Israel. He confirmed that both lines were cancelled and I would not receive anymore bills from AT&T. I received a bill today from AT&T for another $30 for my dial up line.

I called and was kept on hold for over 30 minutes and spoke to Alicia, who said that no order was received to cancel and she would put an order in to cancel that line. I pulled my last bill out from AT&T with the info regarding Israel and the confirmation number that no more bills would be billed and both phone lines were cancelled. I called back and spoke to Tamisha after being on hold for over 45 minutes. I gave her the confirmation number from Israel from last month and she said that he only waived the fees for last month and no order was processed from my call on 12/01/2009. I asked to speak to a manager and after much resistance, spoke to Donald. Donald was very clear and repeated the info that I received from Tamisha. He said that I would receive another bill from AT&T and a revised bill too, but refused to tell me how much I'd be billed for.

AT&T charged me $85 for a repair service call that I did not schedule. I was having trouble with noise on the line, spontaneous disconnections and people getting a "number disconnected" recording when they called me. I called the AT&T repair line from my cell to report the problem. I get trouble on the line occasionally when they are working on lines in the neighborhood. Well, the problem resolved itself in a couple of hours. Three days later, when I was out of town, an AT&T repairman showed up at my house without an appointment and left a bill on my door saying that my line was okay and that I was going to be charged $85. When I called to contest the charge, they said it was a legitimate charge and that I would have to pay.

Fax line was out last Friday. The repair guy came here to fix it on Saturday, it works. But he disconnected my voice line and I've been without a business line for 4 days now. They haven't fixed it yet and sometimes report that they don't carry my service and then realized that yes they do. Here is my office manager's remark, "I am again dealing with AT&T. If I ever decide to put any service with AT&T, please remind me that they are incompetent people whose only skill seems to be in passing the buck and that dealing with them on anything the last 6 months has been the biggest nightmare and test of my patience!".

I accidently sent online mortgage payment to AT&T and have been trying since November 2009 to get my money back. I just want it electronically back into my bank account. They requested a transmittal form, etc., from my bank and they have complied twice about one month apart. I wait two weeks and call that stupid 800 number and get someone else who knows nothing and I am getting sick of the run around every time I call. I just want my refund. I had to dig deep into my pocket to cover my mortgage payment and now I have been struggling every month to make my bills.

AT&T has no way to get a hold of someone who can help me. They have the worst customer service and I am very frustrated. How can I get my money back? I did not intend to pay my AT&T bill 4 years in advance. They have my credit card number for that. What can I do? Do you have a number for me to get someone higher up in their corporate office? It is ridiculous that there is not a serious number for the corporate office. I need my money back!

I had a problem with phone service, it was not rolling over to my second line. So I called Verizon who I have my service with. They sent AT&T to repair it because apparently, they sold my service to them. They came to my office 4 times and failed to repair the trouble. Finally, I hired a private phone contractor who fixed the issue in about 10 minutes. I pay each month for inside repair, so there should have been no charges for their on-site visit. Besides, they did not repair the problem. AT&T charged me $166.95 for on-site service on my Oct 2009 bill. I called and explained all this to their billing department and they said they would issue a credit.

The next month, instead of crediting the amount, they charged me $166.95 again in November. Again, I called and spoke to them. They said they would credit the amounts and instructed me to only pay the balance of $177.56, which I did on Dec. 12. On Friday, Jan. 15th, without notice, AT&T disconnected all my business lines. After 3 hours of being shuffled around both Verizon and AT&T, I found that they disconnected me for none payment of the charges that they were supposed to credit.

To add insult to injury, they could not turn back on my service until Monday, 4 days later! Virtually putting me out of business for days and my clients receiving a notice that we are no longer in business. We receive 50-100 calls per day, many are new customers seeking to do business with us, many are tech support issue. We lost thousands of dollars worth of business and good will.

I signed up for home service. Due to a move, we canceled the service and paid the final bill. I received another bill in the mail and it had already been paid. I mailed a check to AT&T for that final bill and it posted to my bank account. I have the Automatic Clearing House code. AT&T apparently received the check, deposited it into their account and then destroyed it. I have no paper trail to prove I paid this bill. I do have my bank statement with the ACH code and AT&T wants me to fax it to them. Now, I am receiving calls from Bay Area Credit Service for this bill.

AT&T keeps sending these people out to our office who claim to have an appointment to discuss our telephone service. We have a 2ft. by 2ft. sign on the front door saying "No Solicitors, No Exceptions" and they still come right on in my office. We have complained several times and some tell us they have no control over these people, they are outside sales people contracted to AT&T. I run them out every time and they still send different people back with the same old bull and lies. How can I get on a do-not-visit list from AT&T?

In October 2009, I called the company and told whomever I talked to that I will be moving soon. That person told me when you get ready to move, call us back and we will transfer your service. So I went home one day in Oct. 28, 2009 on a Thursday. My son said that my phone/internet was all off. I haven't called anyone back yet. I have not moved yet. So I called again. I noticed my phone was off/internet and I want to know why. I'm still in my apartment. People kept transferring me to different numbers. Today, 01-13-2010, in account receivable, the guy named Ron finished everything he said. I hope he did.

I have a headache, after four hours on the phone with AT&T. My first call felt like a miracle; though it took almost an hour to get clarification, the explanation seemed reasonable, though unresolved. I was told that my Oct and Nov charges had never been paid and continued to roll over to my Dec billing, and the three charges were finally debited from my credit card in January 2010. It took her just about an hour to determine this to her satisfaction. I have no idea of how many behind the scenes "supervisors" she had to go through to get some reasonably sounding response.

The representative could not explain to me why these charges had not been debited since I have had charges debited since at least 2006. But she did hang in there with me just about an hour of communicating with supervisors behind the scenes to get a reasonably sounding answer. But because I did not understand why there had been a glitch in the debiting process, she told me I needed to talk to my credit card company or to AT&T's Accounts Receivable. I asked for Accounts Receivable. She gave me that 1-800 number.

So I hung up and called this next 1-800 number. For a reason I have yet to have explained, though I was calling from my home phone to transact this unnerving piece of business because it is this home phone account that was inexplicably in arrears the AT&T Accounts Receivable electronic voicemail operator processed my call as originating from a mobile phone, for which they had no account. So they threw me off the line. I tried again, several times, and got thrown off the connection each time.

So I called back Combined Billing, since that was where I had first called. Suddenly, this connection, too, was reading my incoming call as originating from a mobile phone and would not connect me to another rep in the phone tree. So I hung up, and tried again, several times, and each time got automatically disconnected.

I tried again, and finally got a live voice. I went through my whole experience. The rep promised to help, and was intermittently away for just about an hour, until she finally got a supervisor to help. Apparently, the other supervisors whom she got and to whom she explained my problem all disconnected her, even though they had told her to hang on until they examined my problem from their end. This result was very familiar to me, because I learned two years ago that putting someone on hold and never returning, or having the connection go dead, is a long held habit of AT&T reps who do not know how to resolve a problem.

But she finally did get a supervisor this time, and passed him on to me. Do you know what he told me? He explained that AT&T had changed over to a new credit card debiting application which had failed over Oct and Nov of 2009, and once the problem was corrected, the charges rolled over to the Dec billing for credit card customers.

My questions: Why doesn't each department already know this? Why does it take so long to get someone to solve a problem? Why didn't AT&T or AT&T BellSouth send out a notice to those of us who pay by credit card?

For several years, I have wished that AT&T would cease saying "Welcome to the new AT&T." There is nothing new about this outfit. It's an outfit of employees who have feckless managers, not leaders.

I as well as others I have talked to have the same issue with AT&T business services. Customer service is non-existent. I personally have been trying for over three weeks to make some changes to my business phones, to no avail. I have spent well over six hours total on hold only to die each time, the longest single instance I was on hold was for over one hour. When you are on hold the recording informs you things can be taken care of online. Well, this is a lie. When you go online you can not make changes to your service and refer you back to calling the 800 number which they never answer. There are many people who are wasting valuable resources and their businesses are losing potential customers as a result. I have not been able to change my telephone line from residential to a business line and have it listed in the directory assistance so my customers can find us and communicate with the business!

Third party charges were added to bill without authorization, disputed charges and forced to pay bill to retain services. Financial hardship, and coercion disabled person lives in home and cannot be without service.

I kept getting third party billing. I called, and had a block on third party billing, but the unauthorized bills kept coming. I do not want my phone to be used as a credit card. I do authorize anyone to put anything on my phone. It's a phone. Anyone, a neighbor, friend, enemy, or a child can put your home phone number into a website that wants to play a game, or play anything, and you get the bill month after month.

When a charge of $70.79 showed up on my phone bill, I called AT&T. Was informed it was for two four minute collect calls.This is clearly robbery and should be illeagel

This is wrong, I shouldn't have to fight to keep from being charged, monthly, for something I don't want and did not authorize.

i have tryed to get me phone connected since before 12/16/2009 and att wony connect it, i am disabled and need a phone can u help me?

I had to stay awake until dawn in order to get a hold of Mr. Gonzalez in person, I stayed awake all morning in order to catch him before he drove away. He is my LA Times Delivry man and kindly leaves my paper in a spot where the rain can't get to it. I wanted to give him special Christmas present for his efforts.

To my knowledge, I have never incurred any phone charges for internet dial-up. This month, after over 10 years, of having a dial up connection, all of a sudden I get a phone bill that is $750 for internet dial-up.

Even though the dial-up number that was used is the same area code as mine own, I was told these calls were "zone 3" and considered long distance calls.

The phone company never explained this to me previously and is completely unwilling to reverse the charges for this obvious loophole.

I absolutely cannot afford to pay this bill - I am unemployed and I have been for 18 months now.

Nor do I feel these charges are legitimate.

I am writing this on behalf of my mother as she does not have access to a computer nor does she have e-mail. The problem began on Monday, 12-14-09 in the late morning when my mother lost phone service. Both my sister and I called the repair service and explained to them the situation and the fact that my mother is 77 years old and needs to have a working phone.

My brother Mark, called AT&T Monday evening and they informed him that the phone service may not be fixed until Thursday, 12-17-09 @ 8:00 p.m. We told AT&T that my mother is 77 years old, lives alone and cannot/shouldn't be without a phone that long in case of an emergency, she does not have a cell phone. Their response was there was nothing they could do. My mother during this time saw a few AT&T service men in the area and thought that her phone would be repaired at any given time but that was not to be.

On Thursday, 12-17-09, late morning, my sister April saw a service man on the telephone pole outside my mother's house and went to talk to him about getting her service back on. The repair man stated there was nothing he could do because he did not have a work order for my mother and was there repairing the phone service for another resident in the area. My sister explained to him that she was 77 years old and needed her service. Again, she was told there was nothing he could do. Finally he called the repair service office and got the work order and fixed my mother's phone. We believe he did this out of the kindness of his heart because of her age. Because this repair man took that extra step and got the work order she now has service.

Our family feels that this type of service is intolerable, especially when you tell them that you have an elderly person living alone and is 77 years old and has no way to contact anyone in an emergency. I am quite sure that my mother is not the first elderly person this has happened to and does not have any severe health issues and family who kept checking on her. But what about the elderly who have no family and have health issues.

AT&T's customer service was appalling and we think that something should be done about this. The result of this incidence may have had a much worse outcome especially with the very cold weather we have been experiencing.

I certainly hope that something is done about this so that this doesn't happen to someone who really needs to have a working phone.

Thank You for your help in this matter on behalf of my mother, Annette Griffin, my brother Mark, sister April and I, Colleen Ver Bunker.

On Dec 17. 2009...I received a message on my voice mail stating that At&t Uverse was Upgrading their system and that it would not interrupt my service. On Dec 18, 2009. I was getting ready for work and I notice that my job did not call me for my assignment so I pick up the phone and it was dead I turn on my Tv and my cable was out. I could not receive my job assignment. So I had to go on my job site to get my assignment.

I call the technical dept and they tell me that I have to be at home. I am furious, that I have to lose a day's pay to go home to unplug my unit to c where they screwed up. This is the holiday season I have a delivery coming on Dec 19, and i live in an apt and the only way u can enter my appt is by the key pad that is hook up to my phone service. I have keyless entry which is also hook up to my phone service. i can not get into my appt building because I have no phone service.

This happen a few months ago and my phone service was out for a week and a half...I explain to customer service that It is not easy getting off from work. And wait for someone to show up. I am extremely upset...Because I live in a apt complex those trouble shooter job are the last on their assignment and the most difficult to reach because I have a phone entry apartment. I am losing money by taking off from work early just for me to go home and wait for some one to come out to see what is going on. Unacceptable

I called to cancel my home phone service and was taken to a specialist who gave me a deal to allow me to get my home phone service for less (in order for me to stay with the company) and I agreed for the new lower price. However, when my bill came I notice that my home phone price was higher than it was quoted. When I called to ask, they hung up on me twice and then finally told me that the price was not available. I don't understand how it's possible for one agent to quote and sign me up for one price and another agent (From the same company) to say that that price is not available.

I got phone and Internet services with ATT because I receive a promotion in the mail, they offered a $500.00 visa card if I sign a contract for one year with two phone lines an Internet service, this was on December 2008. Since the beginning they made many mistakes in my account so I had to spend hours during five months trying to find out what was happening, and at the end they told me that they will send the card because they made too many mistakes, this was on may, after that I received one phone call asking if I received the visa card this was on June or July, and after that only silence. If some one can help me please contact me as soon as possible.

at&t calld me at home some times around the23d of nov 2009 and told me that i could swich my home tellephon&internet from comcaet to at&t and give me a cash back of $225.00 also my bill total will be 69.00+ tax first3 manths and then it would be 78.94 + tax after 3 manths and so i agreed but the order did not go throug so i cald back and start gitting all kind of diffrent cods and diffrent informetion since then untill today dec-8-2009 i have spend many hours on the phone every day traying to find out why iam getting all difrent codes .whene i askd for a superviser naver got one or some one will answor as a supervisor but when askd for last name thay close the phone .iam not intersted in swiching my servics to at&t and will nevr do .but i want to see that no one go throug what thay put me throug .

I went to a at&t corporate store in Winchester, VA to get a new phone. The asst manager michelle stanley was very very rude. She told me to leave. Never do to this store.

I received a charge on our AT&T bill for a voicemail monthly service. We have no knowledge of such a service ever being activated, it was just put onto our bill. This is fraudulent business. If I had not closely inspected our billing, they could have continued to take $8.23 monthly fee for sometime. We want to report this activity and want AT&T to also be held accountable for allowing such services to be tacked onto their billing. A fee of $8.23 for two months. Total $16.46.

I moved my service from one address to another in August,09 and ATT keeps sending me bills for my previous phone number which I did not transfer. My existing service is fine but for some reason they can't or won't process the disconnection order. Every time I get transferred to the disconnect department I am on hold for hours at a time and never get through to anyone.

I have been out of work for over 2 months and my real estate business has went down the drain. So I started with a work at home company and I needed a land line. I am not really making it so I had to borrow the money to get the line. Well I ordered the line on 11/30/09 to be installed on 12/03/09.

I ordered online and was told that if I needed to have work installed to call customer service which I did. I didn't get the lady name but she said she would put that order in for me to have the work done. (She was rude about it) because I told her my jack line was working through brighthouse so I needed a seperate line. Well the line from brighthouse stopped working and I told my company that my land line was not working because I am to certify this week. I told them At&t will be out on the 3rd to fix the problem.

So I called at&t this morning and was told I didn't need a technitian and if my jack was not working to call back at 6pm. But something told me to call back before 5pm because I called the new number and it was working but the wall jack was not. So the person I spoke to in the am was also wrong and I did need a technitian. It was too late for me to have one come out. I just started crying.

Now I hope the company understands or I won't get the job. I got an e-mail stating that It was at&t's fault and they will expidate my order but the first date open is 12/09/09 and that is not acceptable. But I want to find the person who took my call on the 30th and didn't put my order in, as she was rude and I think she didn't put my order in on purpose.

I have been out of work for over 2 months I am on food stamps and this was a chance for me to get on my feet. I have been class for 19 days through this company and for me not to make it after all I have been through and taking class from 9-11 m-f and not make it because someone had an attitude and didn't place my order, I am not happy my lights are about to be shut off, my water, my mortgage is behind, my car note and my insurance is due.

AT&T and its collection agency Southwest Credit Systems have falsely reported to major credit bureaus that I owe AT&T $227 for telephone service NEVER provided. I have not received one day of service due to the incompetence of AT&T failing to ever hook up my phone. I went with Charter.

Months later, harassing phone calls, my denials of any "debt" were ignored, and now I have a collection account on my credit record that could prevent me from getting a mortgage. Due to a massive number of complaints about AT&T in this regard, a class action should be considered. Their practice of violating the Fair Debt Collection Practices Act and Fair Credit Reporting Act by reporting fake "accounts" to major credit bureaus for bills not owed in order to in effect blackmail people into paying them to clean up their credit reports has to stop.

What a horrible company. I just switched to Verizon for cellular. Good riddance to AT&T as a service provider. But they haven't seen the last of me. Damage to credit report, harassment by collection agency, 20-30 hours of lost time in research and complaints, and potential loss of good mortgage rate.

A representative of AT&T forged my employee's signature on a renewal contract. He signed us up for a 3 year contract with features I do not have or need. I was very forceful and demanded that they remove everything from my account. I will not suffer any loss, but I am concerned about the tactics of AT&T. No doubt, this is just the tip of the iceberg, and consumers need to be aware. I have filed a complaint with the FCC, the Attorney General's office and have contacted the Orlando Police Dept. and will be filing a police report asgainst the rep who forged the contract.

I would like to express my extreme dissatisfaction with AT & T after doing 10 years of business with them.

Everything was fine until I ordered my GSM card for my laptop in March of 2009. I have 2 cell phones, and a landline with AT & T, and the bill was all combined on my landline instead of separately. The ordeal began when I starting calling in March to have this bill split, for business purposes. I needed my landline bill separate, and the 2 cell bills and Internet bill combined. I was told this would take 2 billing cycles for this to happen. That was fine; in the meantime, I called from my cell phone as I have in the past 10 years and paid the cell and Internet together for 2 months. It took 4 months to get this separated in which time I was told I missed 2 payments on my cell bill, due immediately, which came to $372.00 past due. plus the $203.00 currently due. These bills have been paid.

I faxed over everything to the missing payment department. Finally, since nothing got resolved after me spending 4 hours and 52 minuets of phone calls, and being passed around, I ended my service with At & T. Including my landline that I have had for longer than 10 years because I am tired of the aggravation. Nobody should have to spend over 4 hours of their time (that is just when I started keeping track) to try and get an issue resolved because there are issues with billing on the landline and cellular side.

After ending my service, with nothing resolved AT & T wants to charge me $150.00 for each cell phone, and my GSM card, putting my bill over $1000.00. I never would have left AT & T if these issues could have got resolved, and I shouldnt have to pay any cancellation fees because nothing could get resolved. I never signed any written contracts for the last 2 phones or my GSM card that I couldnt use. I feel AT & T is using anything they can to get consumers money, and the problem is getting worse. I have found out, that 2 acquaintances of mine are going through a similar situation with AT&T.

I called and spoke with Ryan K on 10/4/09, and requested all of my notes that were recorded since this ordeal got started in March. I was told I would have to have an attorney subpoena them.
I feel that AT&T needs to improve their billing system, as well as the customer service department. Back in May of 2009, I spoke with Kimberly, and was told my bill issue was resolved. That obviously was not the case.

If AT & T would research, they would find that I have always been on time with my payments, especially with the cellular side. All of the notes on my account would verify this. I was forced to leave AT & T. I was tired of spending hours on the phone, be transferred from here to there, one not knowing what the other one is doing. I was not happy about going to another phone service, but I was also tired of being on the telephone constantly after working 10-hour days. This to me is unacceptable.

Now I am getting harassing phone calls demanding payment on my answering machine almost daily. I want these calls ceased. I also feel that maybe written contracts should be sent out, when you add a service on to your account. I am extremely disappointed with AT & T, maybe the company should appreciate customers a little better, especially customers that have longevity with them. I feel there should be an investigation into their billing system, and the way contracts are being done so that nobody ends up in the situation I am in.

We moved from Atlanta and canceled our service. AT&T did not cancel the service and continued to bill us for services. Although they have a record of my cancellation, they tell me that they will correct the bill, I receive a confirmation number, and the bill amount does not change. They continue to sent past due notices that are computer generated. HELP!

I have serious concerns about the professionalism of the call center that handles my transaction. The agents and supervisors do not seem competent to handle a simple matter. I hear loud music and laughter/excessive talking in the background of the call center while to resolve my bill. This situation has been going on for six months. Potential credit damage, and emotional stress for dealing with AT&T customer service.

I talked to a representative at AT&T on Sept 1, 2009 to lower my phone bill or I would drop the service. They told me they could lower my bill and the cost to me would be total cost of $55.00. It was my understanding this would be final cost after extra charges, meaning taxes and fees. My original bill had already risen to about $66.00 per month. When the August bill arrived it was $106.53. When I called to ask them about the charges they claimed they would adjust charges on the next bill because it was a prorated bill and they took off $5.00 for one of the installation fees.

There shouldn't be installation fees when I have had this service for so many years. (They also applied other installation fees, of which some of this money was never credited back to my account) When I received my September bill it was $39.26. This still made the average cost of my last two months phone service $70.39 which is even higher than what I was paying in the beginning. I just received my October bill and it is not $55.00 but $63.79 and AT&T told me that there is nothing they can do. I have encountered problems with dealing with AT&T before and the main problem is no one cares about the customer getting the service they only care about getting an order and taking in the money.

I am so sick and tired of dealing with ATT. Tried their combined billing and in a matter of 2 months, accrued 1300.00 in charges, and service was disconnected, my payments had been going elsewhere, once this was resolved and I was allowed to have service again on residential and cellular, seperated my bills, and began making my payments separately, when I thought all was good and calmed my anger from dealing with this morons here arises a scam..I rec'd a FREE Air Card in the mail that DID not work, finally after 4 month feud was resolved, and now 6 months after the combined biling fiasco, I get a letter from an attorney stating I owed 376.58, to which NOONE could explain to me what this account was affiliated with. I called the attorney who sent me to ATT who transferred me 12 times in a matter of 80 minutes, finally a woman was able to PULL up an account all others could not find, and she verified YES, I do owe this money, and I asked her how and she hem hawed around and finally said was an old cellular bill I had floating around from when I had combined billing, to which she did not know the cellular number, and I have had the same cellular number for 6 years. I am so confused and untrusting of ATT, I have had over 27 complaints with their billing since 2007. This is unbelievable and I am apalled people are continuing to use their incompetent support staff/service offered.

I live in a house that has a basement apartment that my mother in law lives in. She has her own landline telephone. I used to have a landline but disconnected it a couple of years ago to just use cell phones. Now, I am going back to having a landline again. I called At&t and put in an order for a phone line. The rep gave me a phone number that ended with 3582. The technician came today to put the line in. He connected my new number to my mother in laws phone line. He was here maybe 15 min. and left without saying a word to me. My phone upstairs was never connected.

When I called At&t to get the problem resolved, it took an hour and five different people. One rep. had me on hold and called my new number. She got back on the phone with me and said the new number was connected. She had just called the number and it was answered. I told the rep that the new number had been answered downstairs by my mother in law and the number was not connected correctly. I didn't answer the phone because it didn't ring in the correct place. I had another rep tell me I should have told At&t that there were two different lines. I told that rep that they knew, we had had a conversation about the downstairs appartment and that it was a different line.

The customer service is horrible. It took five people to finally get it straightened out and I had to go through some real stupid questions and get another new number. This happened on Monday, another tech won't be here until Wed. When are these companies going to wise up customer service is where it is at. Get rid of the computer generated people. When I call a company, I want to talk to a real person who knows what they are doing. Or at least acting like they care and not getting testy if you tell them they have bad customer service.

My father recieved our phone bill from ATT and part of this was a bill for two charges for 14.95. My father called the company to fine out who did the charge they said it was me but I never signed up for this. He canceld it. I called on Nov 3 09 to get the charges taken off they said they emailed me to cancel a month after I started in Sept but since I never did how do I know it was not junk mail. They took off Octobers charge but said I had to pay the September one I am refusing because I never signed up for this and my name typed on a page does not fly with me as my signature since I usually only send by mail or go into a place of business for and authorizing signature..

I am an early retrired employee of at&t Ive worked in customer service for 12yrs and have watched over the years how both the company AT&T and my local union CWA 9400 worked together not ever representing the member or employee. I am appalled as to the demands of the comapany in retrospect to selling services to customers whom didnt request them not to mention the unethical things that go on behind closed doors. I am writing this to suppport all the elderly people who have had services crammmed down on their bills without their knowledge. I requested help from my union whom always seemed to turn the other way or give us choclate covered strawberries to say things will be ok? Plz chocalate covered strawberries?

I recall gradutating from elementary school long ago and dont feel that any adult person should be pacified this way. I have also watched over the last 6 months co workers be taken out by ambulance due to the continuous stress and pressure from the companies demands. Our CEO received his 3,000,000.00 dollar bonus right before it was announced that we will not be reciving our annual bonus this year. We made the revenue for the comapny, Tell me how do your work ethically when corruption seemes to be all around you???

I ordered a service repair man from AT&T. I was given a window of 9 am till 4 pm for the person to show up. At 4:15pm I called AT&T. The employee stated that they were backed up and the person will still be coming. An 8 hour window is already outrageously long, and yet I even had to wait longer. Could I charge AT&T with recompense for lost time? And if, how much? I wanted to work my day off (hourly pay for OT is ~$ 63.00) but had to stay home.

They just told me "that is nothing we can do".

Since August 17, 2009, I have been attempting to have my service changed - from business to residential plus no features except for Internet. I am repeatedly being billed incorrectly for services I don't want and can't use.

when I asked the customer service woman named Stephanie what was that...she told me it was for a phone # 561- but when you call this number the operator answers and tells you this number was disconnected. Well they will only give me a 3 month refund and they do not show any record of this number being disconnected. I am owed &33.00 a month for the last 3 years which they stold from us.

My boyfriend paid my bill today that was due because of a previous payment arrangement. He entered info, my mistake, that cause the transaction to be denied. He corrected the mistake and the transaction was accepted, thus, the payment arrangement being fulfilled. We then noticed that his account has been charged twice even though one payment was denied. We were informed that even though the payment was denied, it still is pending and we would recieve a refund in 1 to 2 days. The problem is that the number that is next to the transaction on his online statement is a referral to call a talk line to connect to "exciting people nationwide". This does not sound like an offer to speak with an AT&T online rep, as they tried to claim. This sounds like solicitation for an adult chat line. When I called AT&T to find out why my payment is being affiliated w/this number, no one can tell me why. Even more, they offered me services and deliberately gave me the run-around because I do not pay my bill on time. They gave me a number to call, which I did. Someone called back to tell me that they do not handle these problems. I feel like the whole thing is a big sham. I would like to report AT&T for harassing customers and then getting mad at me when I get upset. I asked one customer representative to transfer me and he would not. He kept volunteering info that I did not ask for. As far as the "2" payments, AT&T asked for zip code or address info associated with my boyfriend's debit card. He typed in the wrong info and they 'denied' it, which then prompted him to type in the correct info. They then 'accepted' the second attempt. But the account was debited for the 2 payments. We now have to wait on AT&T to refund our extra payment.

i am disabled and need a good phone.i have called att a number of times when the repair man comes he says theres nothing rong with the line that the lines are just old.well there is something rong and i need it repaired before something happens to me and i cant get out on the phone.

Sept, 14th called ATT told them I was moving on the 23rd of Sept and needed my home phone office phone and internet transfered over to the new house. To make a very very very long story short and a bunch of lies later, Its Oct 5, I still do NOT have internet and am now being told it is not going to be on until Oct 7. If there was somewhere else I could get internet in my area with phone I would tell ATT to stick it. I am so stressed I am broke out all over. It has affected my households communication tremendously.

I see from the complaint file for AT&T that others have had a similar problem with installation: schedule made, unable to connect, send out tech to fix, reschedule after assurance that problem is fixed, again unable to connect due to same problem. Send out tech. reschedule third time. That's not so terrible, is it? OK but

The tech came and installed the connection. While he was there, I tried to find HD channels but they didn't play. I asked him. He said you have to call the company about that. He did not have the time to stay and explain everything to me! OK

Direct TV kept me on the phone for about an hour while I asked questions and they answered them and I was fairly satisfied enough by the cost and the fact that you don't pay extra for hdtv from this facility and moved to schedule the installation.

The clerk then asked me for my social security number. I responded that I never give this over the phone. So he then asked if he could run a "light credit check" on me based on name and address only. I asked what a light credit check meant? He did not explain it. I protested that this is not my first telephone connection, that I would pay by credit card and that I'm not buying a house or having surgery from them. He replied "We are a fortune 500 company and we have to run this check if you won't give us your social to see what equipment you qualify for." I was puzzled. I declined the credit check and said I'd get back to them.

Later I googled the concept and found that someone who'd already given ATT her credit card number had been billed a ridiculous sum for the light check. I did not call ATT again. The following weekend, an ATT truck drove around the house as I was getting ready to leave. He came over to tell me he wanted to check the connection I have. He was from Digital TV. I said I had refused their connection. I did not want it. He went back into his truck and sat in it making notes while I drove away.

I went to the ATT store because I had tried to pay the bill on line. I was unable to pay it because every time i put in the log in information I had used to set up the purchase, they told me my email was not valid. So I asked the clerk in the store about that. She informed me that unless I switched to ATT internet service I could not use their online bill payment service. WHAT? I was livid.

I have since made arrangement for comcast to install a cable connection for me and I am going to stick with them unless DPUC allows other competitive providers to access our neighborhood.

I contacted AT & T regarding switching to them as my phone services in the latter part of Sept. 2008. The sales person talked me into a buddle pack, which at the time soulded like it was a dream come true. It included local and long distance services, internet, dishnet, cell phones, and a second line into my home, which I had the options of trying for 1 month with no charge. The dishnet was installed that week and the second time was ran, bt I stopped them from connecting it and called AT & T asking they not install the 2nd line because it was going to have to be buried on property not belonging to me.

It took over 3 weeks before I had any phone service at all. I kept call using my work phone to find out when I would have a phone. When I got the first bill, it was almost $800.00's. I had been charged all these fees that I was not told about and was under a 2 year contract for the cell phones. I called and canceled the dishnet and cell phones, mailed the dishnet receivers and cell phones back and had the internet and phone service cut off. I talked to I was blue in the face to all of their complaint departments trying to get this bill resolved.

They have their equipment back the second line is still lying on the ground, but wass connected after the phone call saying to disregard the 2nd line and I am still being harrassed. My husband spoke with a respentative the last week September and this person was suppose to get with AT & T and get back to us.

The next thing I get is a threatening letter from Franklin Collection Service, INC. that I owe AT & T $887.01 and demanding payment in full or be taken to civil court and will have to pay all attorney fees. I had the use of a phone for one month and due to this they say I am responsible for all these charges that I was not told of or knew about until I received the first bill, the date of the service was 11-10-08. They lied to me and misrepresented the services I received and the trial period of 1 month. Please help me.

I had their landline service. My cost was $40 which included all the extras and free long distance. I qualified for lifeline (low income service). For 1 month all went well. They then took me off the $40 plan, put me on a $38 plan and added all the extras (all an additionally fee). My $40 bill became $300 PLUS they charged me for all my long distance.

I called them multiple times and sent a certified letter to the billing manager. Still my problem was ignored. Every customer service agent I spoke with told me something different and it was never noted that I had called to complain about my bill.

They then turned me over to a collection agency who called me 7 days a week every 30 minutes for about 18 hours a day. It was constant harassment. I asked them why I qualified for not only lifeline but why I would tell them to take me off a $40 plan and put me on a $300 plan (plus long distance). They said I had to have requested it or they wouldn't have done it. Customer service was no help and a year later my complaint has still gone unanswered.

I had to pay to have service switched to another provider which still didn't help. I am on disability and due to the constant harassment and problems with this company I couldn't even have phone access in an emergency. It cost me money I didn't have, caused me to lose constant sleep (phone always ringing) and it has screwed up my good credit. It caused me to be physically and emotionally sick all the time.

Who do I complain to about your company and how you have fraudulently sent me to collections from 6 months ago. If I had an outstanding bill you would have never connected my new service, which you sent me to collections for whenYOUR MISTAKE lead you to find out that you were billing me the wrong amount. I sent in the total amount and chose not to reconnect my service as you guys are bogus and I could not use my service for the 5 months out of 6 I was paying for. Now you have the nerve to send me to collections for $63 from my old address. A LAW SUIT. SOUNDS GOOD

My experience with AT&T customer service was easily the worst customer service experience I have ever had. The only other bad customer service experience that even comes close is the one I had with AT&T 6 years ago when I decided to quit using any of their services due to ridiculous customer service. This time around I wanted to give the NEW AT&T a try.

I ordered regular old home phone service through AT&T online because they offered a lower online price than if you called in. I got an email the next day stating that they could not finalize my online order and that I needed to call to complete the order. I called. The first day that I called in I was handled by very nice and helpfull customer service agants. Nine different nice and helpfull customer service agents. I was transfered 8 times. Of the eight transfers I was hung up on 3 times and transfered to a supplement company that had nothing to do with AT&T.

2 hours into my ordeal I finally reached someone that could process my order. She told me that she couldnt offer me the same price as the online price because I had called in. After explaining to her that I had ordered online and that they asked me to call in she said she was going to have a supervisor call me because she wasnt able to adjust the price. 10 days later I have received no call from anyone at AT&T. Everyone I spoke with was nice and helpfull but here I am writing this complaint and still have no phone service.

It is really hard for me to understand how a company that designs telephone systems cant get their own system to work. If you are unfortunate enough to have to be transfered or put on hold, your chances of speaking to the right person are slim. Your chances of speaking to a dial tone are very high. The NEW AT&T sure looks and sounds like the old one. I am leaving this complaint here because no one at AT&T will tell me who or where I can lodge complaints. I get the (obvious) feeling they dont really care.

So, what do I want from Consumer Affairs? Tell AT&T to leave me alone and to send back the money I've been paying them since a year and a half ago. I want nothing to do with them.

I was denied credit so I obtained a free copy of my credit report and was horrified. There were many accounts (7 to be exact) that were not opened by me and that I had no knowledge of up until now. So I systematically went down the list and made an online dispute with each of the 3 credit reporting agencies and when it came to the Account that originated from AT&T Residential Service I was furious. It came back as "A verified account" and no action was taken?? I have been contacting AT&T and the first person ran my social and said that they had nothing on record and their system dated back to 1997. They checked every avenue and zilch. I said that Asset ACceptance LLC was the collection agency that had aquired the debt in question and maybe that had something to do with it and the Rep. said that regardless of what agency aquired the account, AT&T would still have the original debt on file. So I tried to contact the Person who was handling this account at Asset and Ms. Peters stated that I had to obtain a police report and fill out a fraud affadavit, ect., ect., ect.

However here is my problem with this entire deal. #1) The procedure that AT&T uses to sign on new residential phone service is done primarily over the phone. It is not as if there is an office that anyone physically goes to, to sign up for phone service. So over the phone they CANNOT positively identify who is actually opening this account. No one actually verifies that the person on the phone is actually the person who's information they are recieving. No one signs anything to that effect. So basically, they are going on the honor system. (which is fine, until an account is being disputed for it's validity)Because they cannot prove or validate or verify that I am the true owner of this debt. I, personally signed nothing and I, presented no form of Identification to anyone. So when the Credit reporting agencies went to verify whether the account was mine of not, AT&T had no business verifying anything. I would like to see for myself how they do this and what they do because I know for a fact that that is impossible to do legally. To me anyway they should change their policies so that they are able to validate problems such as these or better yet prevent them from happening, but as one rep told me they do it this way as a courtecy to the customer. Okey dokey?!?

Then so be it, but when the account comes in question down the road you must write it off due to lack of evidence. You are lying if you validate this information when there is no way in hell that I actually did this. I do not get how they get away with this $h*^, but I am not going to leave it alone. So the bottom line here is that I feel that ATT is the one who is responsible for this wrong doing to me for not removing the debt from the CRA's and for validating an account that never belonged to me and could not be proved to belong to me. I believe that the Accuser has the burden to prove beyond a reasonable doubt that I in fact am guilty and it is impossible to do so. In that event the account should have been written off and completely removed from the CR's reports. End of story.

Had a weekend window with AT&T for a Saturday. Said they would come between 8am and 8pm. Sat here all day waiting. Never showed. Finally got hold of a real person after 8pm. Said, "Oh,your appt. was missed." After waiting all day, we were told they would make us there first appt. on Sunday morning. Well, here we sit. Still trying to get someone here. We have wasted an entire weekend at the whim of this company. Never an I'm sorry or how can we fix this? Just excuses and being put off constantly.

Although my step-daughter lives at a different address than I do, I had her home phone service turned on, and I have her home phone bill sent to my address, and I pay it. On her last phone bill, there was a $14.95 charge, not including tax, for OAN Services, which none of us requested.

I called AT&T, and told them that I will not pay it. They removed it from the bill, and I asked them to block ALL third party charges on ALL of our home and cell phones. How can phone companies be allowed to let any company that wants to add charges on to your phone bill at any time. No one should be able to add any service to my phone service except me. I am the only one who should be able to add anything extra onto my phone service. These companies can't add bogus charges to peoples' electric bill, or gas bill, but they sure can add them to peoples' home phone/cell phone/internet bill.

I have been a at7t customer for years !

On my AT&T phone bill I'm being charged for Allvoicemail.com services (OAN) at a rate of 12.95 per month, I have not ordered or called anyone from this company I did not know anything about this company till I discovered the charges on my bills. AT&T has been called and stated they would stop the charges and credit the 25.90 I've been charged, I am still being charged for the OAN service and I did not recive the credit. I see that this company has many more complaints on the web when I looked it up.

My 87 year old mother lives alone and is hooked up with LIFELINE for age and health issues. Since April her telephone lines have gone dead 3 times...last was yesterday (8/24). The first time I called for repairs (they used the term medical emergency) it took 2 days ... but it didn't matter because my brother was visiting. The second time it was repaired the same day...maybe because the police were the ones to make the initial call. But yesterday they (AT&T) used the term medical emergency to get me quick/immediate service again and told me not to worry. This morning her phone was still out of order. I called AT&T again and they said they wouldn't get out there until Thursday, 8/27 by 8 p.m. That time frame is inexcusable for a "medical emergency." Verizon is responsible/owns the lines.

ALL of her problems have been at the line. The first service person said it was the line was very old and thin and he didn't understand why they hadn't been replaced. I have since found out that if you don't have Verizon as a telephone service provider you don't get the good lines. My husband has the same problem with his business line. The Verizon lines go out each time they get wet...rain, heavy dew, snow, etc. Hence he loses his phones, fax, computers...all the source of his income! Verizon needs to replace lines that are old and in disrepair for all consumers! She pays a fee on her phone bill that is for connectivity via Verizon. She is not getting the connectivity!

On two different occasion I asked my mother to pay my telephone bill and she question why was my bill so high. The first time my mother paid $87.61 and she question why was my bill so high. Whoever she talked to told her that I was accepting long distance collect calls? And the second time the person she talked to asked her was she going to pay the remaining balance of $278.54. All mother was suppose to pay was $87.60. It is not my mother's business what I do my telephone bill. If it happen again I will focus to discontinue my services with your company.

This is an update on my previous complaint with AT&T. Since my prior complaint I have filed TWO complaints with the BBB as the first one was not resolved before the due date. AT&T is quite clever at annoying you when you have a complaint with them. First they somehow hacked into my computer so that when online and I clicked on my e-mail address (which my computer obviously knows) it would fill in the space with AT&T, of course then I would have to delete it, type my own address in the space and it was the same with my phone no. How annoying!

This is all over a simple request for a "User Manual" in English instead of the one they sent me originally in Spanish. Which by the way, I still have not received; I should have had internet service with AT&T as of June the 6th. The next thing they did was stop all of my incoming calls on my cell phone (part of the "package deal") because I did not set up a voice mail box. I do not wish to have one on my cell phone because it is not my business phone (my home phone is and does have an answering machine on it) and voice mail on my wireless connection costs extra for every message received. I did get that resolved by taking out my sim card and reseting the phone and calling AT&T to tell them not to do that and I did not wish to have voice mail on my cell.

Thursday I finally reached a low level employee who worked in the packing dept. and in fact had no problem with sending me the non-exsisting (they absolutely told me it did not exsist) "User Manual" in English. Now I am waiting. I certainly hope to have the highest speed connection possible when I purchase my new Mac in Sept.

I have waisted many, many hours on hold to speak to someone who is supposed to know where that manual is and have renewed my current internet provider by paying on a monthly basis (twice) which is $50 more than paying for a year. Also I have spent alot of time filing my complaint with the BBB and updating them and of course refiling because it was not resolved in the time the BBB gave them to resolve the issue.

I really wish I had kept the "User Manual" in Spanish as I could have easily paid someone to translate it for all the hours I have clocked dealing w/AT&T not to mention postage and insurance for mailing FIVE modems back to them as they failed to include the "User Manual"in English.

About a year ago I decided to use AT&T services for my home telephone and internet connections, everything was going fine until one day I forgot to pay my bill on time so the services were disconnected, I made a call to AT&T to pay my bill and discuss the possibility of a better more economic bundle package; after coming to an agreement with the company they change my service and proceed to put the order for the reconnection of my phone and internet, a couple of days later only the phone was on so I called back and this time they said to me there was no order for this service so i explain the whole situation and the guy proceed to apologize and order the connection;the following month for my surprise I received two different bills, one for the phone and one for the internet,I call them again again to get some answers since I order a bundle package and not two different services, once more they apologize and proceed to put everything together in one package with one bill only.

To make the story short, three months later I received on the mail a bill and a letter from AT&T internet department saying that the bill was three months behind and unless I payed the service was going to be disconnected and reported to the credit bureaus (did I mention this bill had a completely different account number on it)I call the company again and this time ask for a manager,I gave him both account number to investigate the case, after almost one hour on the phone he apologized and confirmed to me that is was an error and and assure me it going to be corrected and to ignore that letter and bill;a month later for astonishment I received the same bill and letter again as a "final notice of disconnection", I call and ask for the manager again, He said don't worry about it, that letter was probably mailed to me before their system was clear and to disregard it, he clearly apologized. Well,,yesterday I got a letter from a collection company called Money Control on behalf of AT&T demanding the payment of the $130.00 dollars!!!!

now I'm worried because usually something goes on collection it gets reported to the credit bureaus and is't going to basically cause several damage to my credit...I really need help on this, I'm tired of calling AT&T, they are goint to say "just ignore it, is a mistake, I'm sorry" and a moth later I probably will receive a law suit letter from them demanding payment...

I'm 80 years old women. Long time ago I instaled above phone as Life-Line-Service. Began October 2004 and respectiv november 2006, AT & T changed individual my tariff of Life-Line-Phone services and imposed me in time to pay under fear, abuse, and discrimination hundred and thousand Dollars. They refused to applay me the life-line-tariff under discrimination and abuse. I complained in many times about above problems without effect. On or about April 1, 2009, I complained about this problem to California Public Utilities Commision (CPUC) File No. 34080, and until now August 15, 2009 they refuse to answer and resolve my problem. I repeated my complaint in 2 times and they refuse to answer and resolve my problem.

I am thoroughly disgusted with your employment process. Your questionaire locks up the computer and trys to spam my email account. I would simply like to send a resume and secure a general interview. Please advise accordingly. I have a Masters Degree in Management with three years of retail experience and customer service background. Please improve the process. I am strongly advising no one to utilize the existing process.

January 2008 I had AT&T install DSL for my laptop. I was told at the time as soon as the DSL was installed AT&T would take care of disconnecting the land line dial up to my old computer. I really didn't bother to check my phone bill until after my mother past away in March 2009. I was busy with other things. After mother past away I noticed I was being charged for the dial up as well as the DSL. I called and requested the dial up be disconnected. I did not get the individual's name who I talked to but I was told it would be disconnected.

But come April when I received my phone bill there was the charge for the dial up again. I called again finally in May I got someone who actually did what they told me they would disconnect the dial up. Then the June bill came and not only was I charged for the dial up service but I was charged for installation of the dial up service. I moved to Time Warner and I am done with AT&T as far as the computer and a land line. My mobil service with At&t is good.

First of all, this is her main business line; all her customers use this number to make an appointment and contact her since she opened her business. If she had done or given permission to someone to move this business line to the new provider, it must have been something that she would remember. Of course, she didn't do that or gave a permission to anybody. Second of all, No one has access to her business phone account number and passcode which you suppose to give to the new phone company when you want to switch your provider. Plus, she has a small local business. All of her employees have been with her since the store opened. She can't think of anybody who would try to steal that code and make this nonsense trouble.

Her problem hasn't been solved yet. She has been loosing a lot of business since she's only take appointment by phone only. But, my question is how can this happen? She's been with at&t for 25 years as business customer. If they have any changes in her account, why don't at&t staffs contact her to confirm those changes? What does Sprint need from the customer in order to take a phone number to their custody? Is that possible that Sprint assigned that number by mistake as they didn't know that the number has been used by somebody else? Anybody, please, help me answer those questions. I want to help her out of this problem as soon as possible. Any advice?

My mother's telephone has been out of service since Wednesday, July 29th, 2009. She has spent many hours on her son's telephone trying to get her telephone service restored. This morning alone she was on the telephone for 2 1/2 hours. She just keeps getting the runaround. She has asked for a supervisor. However, the customer service rep just puts her on hold and then she is placed back into their automated line. Will you please try to help my mother get her telephone service back? Her mother just passed away last weekend and it is imperative that she has a working telephone. She also lives in a remote area and does not have cell phone service. Thank you so much!

tried to pay at&t over phone but they would not give amount due without the last four of SS#. I gave them account name, number, address to no avail. I was under the impression that the SS# was not to be used as ID. after a 8 min wait to talk to a rep. who would tell me the amount to pay, I asked for supervisor and Ms. Moore also would not tell me how much to pay. I even had my husband talk to her to no avail. very frustrating

I still have no service on my business lines, it has been 6 months of problematic issues. I have lost 65% of my business because my calls are not forwarded to my answering service, and because the dedicated line will not accept voicemail. Every time I call whether it is the business call center or support, or technical department I get a different explanation of what the problem is and a change is made which effect the service, this has been going on for well over 6 months.

For 15 years I have had the 773- line with no problems, these problems have arisen recently, and have cause tremendous duress and difficulty for me and my company. It is unacceptable that a large company such as AT&T which specializes in telecommunications cannot resolve a simple voicemail matter.

I have received very little or no service on any of the lines, calls are disrupted, the 773- line which is a dedicated line should have the voicemail feature only, all the other lines the 773-, and the other 3 lines should forward to the answering service. I have lost an incredible amount of business, not to mention the embarrassment of a business operating with malfunctioned communications. It is imperative this matter is resolved immediately, and a credit for the last 6 months of the entire service be given to me as compensation.

As of today 07/28/2009 at 10:15 am they informed that there were erorrs with the repair and they will be working on it to correct, it may take up to one day.

My dad died on Feb. 2 this year, I cancelled his AT&T bill over the phone but did not right down the number they gave me. They have charged me for five months through online banking and refused to the $350 back. I know it is a small amount, but it is the principal and ethics of the situation. I talked to a supervisor and they said they would not refund any money even though the phone number was disconnected and the owner of the phone account was no longer living which is obvious proof that ATT services were not used.

This account was not mine I never had a home phone or Land line under mine name. I disputed this account and asked for AT&T to please show me proof that this account was mine they told me they were unable to provide me with that information. Due to The fact that I Am in the process of purchasing a home I had no Other choice but to Pay the Full Amount to bring this account to a 0 Balance. So that I can Purchase my home. I Belive it is Unfair and Not right that they Had me pay this account In Full And Yet Still Not Remove This False information Off MY Credit Report.

Had a change of address was submitted to the USPS and had never received a final bill. I am unsure that the final charges were in fact charges we had incurred. I Have spoken with representatives in different departments at AT&T, yet unfortunately the acct. has been turned over to a collection agency and have been unable to receive a bill from them. I have been advised to obtain any information regarding this account from the collection agency now in charge of this error. Is there any way to assure accuracy of this final bill/notice?

In addition, the final address that AT&T has on record was a residence that we never resided in. We have sought info. from the USPS in regards to this. Unfortunately our change of address has expired. It is on record through the Postal Service but have not been able to receive an official letter from them to correct the error on file through AT&T.

they lied and told the credit reporting bureau that I hold a past due account with them and I don't unmeasurable loss of FICO credit rating, employment stagnation and education hardship

There may be charges that preceed those listed above that were not authorized as well. It will require additional research to determine this.

AT&T released our business phone number (which we have had since 1965), and fax number, which is connected to our DSL, to a fraudulent company claiming to be our business' representative. Without asking for a password, date of birth, or any account protection, they canceled our service and we were literally out of business for approximately 10 days. My administrative assistant spent nearly 25 hours on the phone trying to get our business back up and running, but the ordeal cost us thousands of dollars every day.

AT&T keeps adding scam charges to my monthly telephone bill. Example from July 2009 bill:

"Other" 1-800-772-3140 $ 5.00

"Enhanced Services Billing"

1-888-298-3724 $15.70

"ILD Teleservices"

1-800-433-4518" $13.60

None of these "services" were
ordered or wanted - whatever
they are. I have repeatedly called

both AT&T and the scammers numbers but they keep on charging me. AT&T did, on one occasion, cancel the bogus charges but they are not usually very helpful. They insist I pay or loose my phone service.

My mother's home telephone service was disrupted by a storm on June 26th in Georgetown, KY. I tried to contact AT&T over the week-end to no avail. I was able to get a representative on Monday and was told the problem was inside and that they would send a technician and if the problem was inside there would be a charge of $85. to repair her phone. AT&T has already charged her $85. twice in the last six months for "supposed inside repair problem" and I just wonder if they are fixing the inside problem or are they taking advantage of my Mom.

Now I have been told four times since Monday June 29th that her service problem cannot be resolved until the 6th of July. Their is a Life Support System hooked to this telephone line and they have been made aware of this every time I have called. Two days ago when I called, Stephanie told me if someone was not there on the 30th of June then a technician would definitly be there no later than 5PM on the 1st of July. She also noted there was a Life Alert System on the line. It is July 2nd at 1:49 PM and she still has no service. Can you help me deal with AT&T?

Two of our AT&T phone line accounts have been plagued with chronic fraudulent services (service charges). Attempts to obtain refunds have been successful but only through very assertive means and direct communication of the fact that we know these charges to be fraudulent. The sheer scale of the problem has impelled me to submit this particular complaint in hopes that it will be usefull in mobilizing a punitive (at the very least mitigative) response.

After numerous attempts to resolve a chronic problem with recurring fraudulent charges by 3rd party companies through two of our AT&T accounts, we have decided to carefully analyze both account histories as shown on received bills over the past 10 months. After reconstruction of the transaction histories it is clear that both accounts are showing credit balances instead of amounts owed. We have determined the exact amounts owed by each fraudulent company and will be contacting these companies to demand credits to our respective AT&T accounts in the amounts shown.

During my conversations with AT&T representatives I have received mixed cooperation and advice with regards to the fraudulent charges. I was told at one point that a recourse adjustment would be issued. I was also told that AT&T is bootstrapped by the California Public Utilities Commission to allow 3rd party services to bill charges through the AT&T billing statement. I'm certain AT&T is not bootstrapped to allow the billing of fraudulent charges! I also understand that the determination of a fraudulent charge is initially a matter of he says / she says. I can assure you however that if these charges were scrutinized in a court of law their fraudulence would be easily exposed. No agreement, written or verbal, was ever entered into by Gibbs Brothers Electric Co., Inc. for the services allegedly provided by the fraudulent 3rd party companies.

Amount owed AT&T: 38.10

Amount owed AT&T: 65.30

Amount owed AT&T: 130.65

Amount owed AT&T: 51.02

Amount owed AT&T: 0.00

Continued

06-09-09 Late Payment Charge 10.00 213.84 Unjustified

Total amount credited to account: $235.53

Current account balance: $213.84

Total amount paid by Gibbs Bros.: $438.42

Continued

06-05-09 AT&T Internet Services 55.00 16.07

Total amount credited to account: $272.25

Current account balance: $16.07

Total amount paid by Gibbs Bros.: $725.21

Actual balance: -$44.95

Then when I get my bill after reviewing the charges that suddenly appeared. Calling in again to ask what had happened? I am told these items I specifically discussed on my 3-4 previous converstaions, and now they tell me that all the notes, and any changes I made previous have disappeared.

We cancelled our phone, and dial-up iternet service with AT&T in January of 2009. It is impossible, and AT&T is not capable to delete the old, invalid compay e-mail address. Customers still send mail, which is not received under our current account, but only by signing on to a web page with name and password. This is not generally abvailable within the company, and not regularly done. Our customer do not get a warning of an invalid mail to address.

The last attempt of cancellation was done 0n 6-22-09 and we were referred to 6 (six) different AT&T departments without success. Misdirecting of importnt communications from suppliers and customers, resulting in economic losses.

I have been with ma bell sbc and AT&T for Almost 30 years customer services told me i could not downgrade my services and continied to charge me 200.00 a month for services i made a deal with them for 130.00 a month on services for one year and then they charged me 160.00 for 6 more months then without letting me know they had been charging me over 200.00 dollars a month and then with in one month went from 400.00 dollars to 600.00 and told me they would shut down my services then would nolt shut them down when i requested over 6 months ago

now i am stuck with a and never recieved my refund check customer servies is a joke for blacks so i will let them shut me down thats the only way i can get rid of there service customer service was very rude including the manager i ask to speak to the manger and she was worst then the agaent i am on disablility and cannot afford there service and told them that but it was like i said nothing to them i think the goverment should have someone look into this for it is a growing problem among black and non whites they where a good company until last year and since we have to have cable or dsl for tv need help and advise can anyone help please

I had a residential phone line with AT&T and could not get Outlook to send/receive email. I needed a port opened up. Called AT&T and was told I needed a business line. After they agreed to waive the service charge of $30.00 I was given a business line. When I received the first bill my phone bill trippled. They never informed me that Call Waiting and Caller ID charges were increased for the business line and the actual charge for a business line was different than what they quoted me.

I then called and requested they change the business line back to a residential line. Within 2 hours my internet stopped working and after several hours on the line with no success in getting my internet working I was told by a supervisor that I would have a technician at my house within 7 days. Later that night my phone also went dead. Now I have no phone and no internet. I attempted to contact any AT&T after hours tech support and was told by an automated answer process that their office was closed.

I have a cell phone-NO home phone service at all or dial up service. When I called to cancel my service in Jan. I informed them that I was attaining high-speed internet service through my cable company (AT&T does not even offer high-speed in my area at this time.) I told them they could confirm that I had not used dial-up service since I rec'd my cable service and can't since my phone service was disconnected!