Complain about a product or service

AT&N Long Distance

Two months later, I receive my phone bill, containing a section billed under AT-N, a totally unknown long distance carrier (even to Bell South) charging me $141.28 in calls, reflecting outrageous rates. When I finally was able to contact them, they played back my verification tape to AT&T, or that I though was AT&T, in which they inserted a female recorded voice stating the full name of their company, which was not played at the time of the first call (I only spoke to a male representative).

The charges are under dispute at Bell South, but this ATN company refuses to admit that their approach was fraudulent. The bill containing my international calls was three times the value that it would have been with my regular long distance carrier, that is, AT&T.

Lisa of Lowell, MA, writes:
I had received my phone bill last month, March 2000 from Bell Atlantic as usual, but this time my phone bill was $438.80 which on average is usually $80.00. I phoned Bell Atlantic and they informed me that my long distance phone service had been changed to ATN Phone Service -- which I had not authorized.

With that I called the ATN phone company and much to my dismay had found that this company had gone and changed my phone service without my authorization. The customer service representatives with whom I spoke were incredulously difficult to get any help from. When I explained to them I never authorized any change to my service, they gave me a hard time.

I continued to dispute the situation and much of their information was misleading. One representative told me that they had a tape of someone's voice they had recorded which they played back for me. First of all I am the single owner of my home and my phone service. Nothing in the tape played back to me pointed to it being me. The taped message was that of a Hispanic female. I was treated very rudely and as I was passed around and continuously put on hold.

One of the representatives, Stacy Rodriques, told me that they changed my phone service as a result of the conversation they had (the taped message). She also then mentioned that it was supposed to be five cents a minute, but if you were to do the math they were charging 19 cents per minute.

Right there I am starting to say something is very very wrong with this company.

Finally, ATN agreed to credit my account, all but $60.00. I was still not satisfied, I feel I am not responsible to pay this company which decides to arbitrarily change innocent peoples' phone service in a sneaky fashion, then to top it all off not to get customer assistance when contacted. So I received my next month's bill, April 10th 2000 which does not reflect the credit, it recharged me for January and February phone calls and again I phoned the company and had a brutal time trying to get assistance.

I phoned Bell Atlantic and they put a freeze on the ability to change service of my account unless heard from me in writing. Again as I said my phone bill renedered calls they had tried to bill me for last month.

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