Asurion

I purchased a new iPhone 4S in January. With the phone, I purchased the Apple insurance and was told this would cover a lost/stolen phone (as well as malfunctioning electronics, water damage, etc). The phone was stolen at a bar on January 19th, 2012, about a week after I bought it. I waited a few days for it to turn up as well as calling the bar non-stop, going in and checking the lost and found, putting up ads on Craigslist, hoping a good Samaritan would find it and call the ICE. After that did not pan out, I went into an Apple store to see about replacing it. I was told when I bought the phone that after purchasing the insurance, the phone could be replaced twice for a price of $60.

When I went into the physical store about a week after the phone was stolen, they informed me that I would have to talk to AT&T about it. I chatted with a customer service representative on their website and was informed that since I don't have their insurance, it could not be replaced but that I could purchase their insurance for a $200 fee and $6.99 a month and replace the phone by paying a deductible. It took me until roughly February 4th, give or take a day, to come up with the money and buy the insurance. Two days ago, February 7th, 2012, I printed out the claim forms/most recent billing statement/copy of my drivers license, everything else they needed to file a claim, faxed it to the number they provided and eagerly awaited confirmation. Today, two days later, February 9th 2012, I had received no confirmation via e-mail or the telephone number I left to contact me so I called Asurion's hotline, 888-562-8662, and they told me that since the phone's last usage date was 1/19/12 and I can't prove the phone was in my possession after that (it wasn't!) that they could do nothing about replacing the phone.

After reviewing their insurance policy, this is completely correct. It clearly says that if the theft happens before the coverage date on the insurance, it is not covered. I am remiss for not reading the insurance policy before signing onto it and paying for the service. However, I am extremely upset that at every step of the way, every representative I talked to encouraged me to take this course of action and assured me that I would be able to replace my stolen property. I have now paid for two separate $200 insurance plans that do not help my situation in the slightest. I will no longer be shopping with Apple, AT&T, Asurion or any of its affiliate branches. Skimming this page, I see that many people have similar complaints, most of them with much more right to a complaint than even I have. It is clear that these companies put monetary gain above customer satisfaction and despite the amazing products, I don't feel that this is a business I need to be contributing to. I'll do my best to find a company that will be honest in their dealings.

If Apple, Asurion, AT&T etc. one day decide that the people who are lining their pockets are as important as their check books, maybe I will return. Until then, I advise anyone to avoid these companies at all costs, though, if you are on this webpage, I imagine you have already learned that lesson.

I lost my iPhone which AT&T collects $6.99/month for the insurance premium for Asurion. Originally, I paid $9.00 for my refurbished 3GS-16GB I- iPhone with a 2-year contract through AT&T. To get a new phone, I had to pay the $199.00 non-refundable deductible or buy a new phone from AT&T or pay the cancellation fee for early contract termination. Both other options would cost more than the deductible. Asurion is a privately owned company with no completion world wide for all types of equipment, including PCs, HDTVs, and cell phones. No other option is available. Isn't that a monopoly and illegal in the US?

I have cell phone insurance through Asurion and I pay monthly premiums and paid a $169 deductible. My phone was damaged while I was ice fishing. It fell into the hole. However, my friend fished it out before it got to deep. I didn't know this but he was able to dry it out and other than the water damage indicator was being turned red.

He said it seems to work fine. I had told the insurance company it was non-retrievable, which I believed it to be, but once he got it working asked if he could have it and I told him sure no big deal it wasn't of any use to me. When he went to activate the phone, he was told if he did there would be legal action against me if he were to activate it.

Here is what I am getting at. If I were to total my car, the insurance company cuts me a check and doesn't try to take my car to fix and resale. Why then should I have to return a phone that I paid for after having paid premiums and a deductible so they can turn around and make even more of a profit off of me?

I was insured by Asurion who provided a cell phone protection plan that insured my new iPhone 4 purchase from all damage and lost. Approximately October 27th I notified Asurion that my phone had liquid damage to it and it was inoperable and needed to be replaced. They notified me that I had sixty days to submit a claim form for damages. On December 27th I spoke to a representative who transferred me to another representative after notifying me that my time had elapse to submit a claim, but he could not verify what the last day of submitting the claim would have been. When speaking to the second representative in the claims department, she notified me that in fact the day we spoke, December 27, 2011, was the last day to submit the claim as it was the 60th day but she would extend the time for me to January 6th.

I did not need the extra time because I submitted all documentation that was requested of me on that day via fax to Asurion sign notarized affidavit and proof of loss form and a copy of my state identification. I called afterward to ensure all the information requested was received which it was confirmed through the claims department. I was notified I would be contacted within two days via telephone which I was not. After several weeks I called to check the status to be notified the claim was denied. I was told it was because I had passed the time frame allowed to submit my claim which I did not. The phone was disconnected as to not answer my questions. Therefore, I am requesting an investigation into this matter because I paid my insurance fee every month to be falsely protected, leading me to several months paying a phone bill for a service I can not use without a phone. I have discontinued my protection plan with Asurion as of today January 26th.

I was told by my wireless internet provider that I would need to file a claim with this company. I called them up, and started the process, and after taking all my info, they told me there would be a $20 deductible. I stated that was not what I was told when I purchased the plan. After we were unable to settle, I was put on hold, and spoke with a supervisor. April came on the line, and explained that the only way that the $20 could be dropped, is if I spoke with Clear (the internet provider), and they approved waiving the $20 fee. We said our goodbyes, and I hung up the phone, and called Clear right then.

I was instructed by them that it was okay to drop $20. That call took less than 10 minutes. I called Asurion back, and asked to speak with April, and was told she had gone home for the evening (no one has heard from her since). I then spoke with another floor supervisor named Tim. He told me there was no way possible for that to happen. I asked to speak with his boss, and was told every one had left for the day. I was told I would hear from someone within 24 hours. I called back after 24 hours, and spoke with someone who told me pretty much the same thing. Monday rolls around, and I called back, but haven't heard anything.

The man told me there was no way he would be able to complete the oral contract April had agreed to with me. After a long discussion about this, I spoke with channel on the office of the CEO. She refused to uphold the agreement, as well, so I finally gave in, because I needed my internet back. I paid with a credit card over the phone for $20.00. Now, I get on my bank account's website, and they have charged me $29.99. $9.99 more than we had discussed, after being on hold well over 1 hour with them, they finally told me it would be 2 weeks or more, before I get a gift card from them. They wouldn't tell me what kind of gift card or anything, just that it would take at least 2 weeks, before I get my money back.

I used to be a dealer for T-Mobile corporate up until a few months ago. During my employment, my dealer account was accessed by an unauthorized user who then proceeded to call Asurion and file a false claim with my information. I was then told by Asurion that I have reached the maximum number of claims for a 12 month period, causing then to drop my insurance (despite being a loyal customer for several years, and almost never filing any previous claims). Despite going through ** and back getting my insurance restored, I was charged over $300 in restocking fees because the device I "ordered" was never shipped back.

After fighting with Asurion for over a month, and after the investigation showed that the order placed was fraudulent, I was refunded the money. After working in T-Mobile for several years, I had encountered many customers just in one neighborhood who have had this happen to them. I had asked Asurion how this could happen, and asked what measures they took to prevent this from happening. I was given a shocking surprise. The only information one has to have to order replacement equipment on your account is your name and address! Asurion had apologized for this mess, and I was stupid enough to think this was over.

On January 12th, I received a letter from Asurion stating that my insurance had been dropped because of too many claims on my account. Guess what? Someone had accessed my account, again, and placed a fraudulent order, again. As a former employee of a wireless company, I know that companies are required to take notes during phone calls. This leads me to two conclusions: 1. The Asurion verification system is absolutely and ridiculously flawed; to give access to your account with just your name and address is absurd. 2. The customer service representatives are not reading the notes on the account.

Because after all, if the person issuing my claim to the fraudulent caller had read the notes on the account, they would know that there had been previous fraudulent activity there, and that they should confirm that this is not repeating. Last but not least, when I was speaking to an agent, in the beginning of the call he asked me what a good number to reach me would be in case we got disconnected. Needless to say; my call dropped. Did someone ever call me back? Nope! Why ask then?

Overall, I have never been more disappointed in a company. I have been a paying customer for several years and have a filed a legitimate claim, maybe 2 times. For a company to have these kinds of guidelines is absolutely appalling, and for me to have to spend weeks, and hours of my time resolving this is even more ridiculous.

I bought an iPhone about six months ago, and made sure to get insurance in case anything happens. Unfortunately, I lost it in a cab on New Year's Eve. (My fault). I figured that I will just pay the insurance fee to get the new one even though it will cost me $160. I started my claim on 1/3/12 and I am still not finished. They have sent me so many email stating the many things that I might not have. So without a phone, it is hard to call and ask what I am missing.

When I did call, they couldn't have been any more rude as if I disrupted their day. I had an extremely hard time understanding them and wondered why you would have someone who can barely speak English answering the phones. I need more help and without a phone, I figured there has to be a way online I could get help. No! Their website tells me to call! Anyone else have this experience?

I accidentally broke my phone T-Mobile Android phone last September 2011 and reported this to T-Mobile. T-Mobile assisted me with in getting replacement from Asurion and was told to pay $130 as co-pay for depreciation. I got the phone and shipped it the same day following all the instruction of using the return box and UPS sticker for shipping. By December of last year I saw a $344.09 bill on my credit charge by T-Mobile so I called and asked them for this. I was told that Asurion said that I did not return the phone after 60 days. I am calling both Asurion and T-Mobile everyday and they both pointed to each other transferred back and forth given with case number and still no resolution. Is there any class action lawsuit against this insurance scam? Please let me know so I can join.

My experience is zero or worse. I filed a claim for a lost phone on Dec. 7th. After a huge run around and paperwork and endless calls I received a refurbished iPhone 4 after being told they were sending an I4S. After getting it all set up with AT&T they asked to make a call to me and test the phone. Of course the volume did not work. We tried all of his tricks and still did not work and he said I would have to return it. So I mailed it out on Dec. 27th. I called and asked if I could send it via FedEx and they said no it had to come though USPS only and would take 7 days. I have heard nothing, so I called again on Sunday. I was told they did not have the phone as of Jan. 8th and it may still be in a post office as they wait until they have enough to return. I live on a small island. That could be months.

I have spoken to countless representatives and no help at all. They have script lines and that is it. I called my local AT&T and they assured me they would call on my behalf and see what they could do. Today is Tuesday and no call back. I pay insurance. I have 4 business phones. My lead maintenance person has been without a phone since Dec. 5th. I have never had such poor service from a company. We pay insurance, pay the $199 on top of that for a phone and they can not even give us any help. I will never recommend AT&T or for anyone to get insurance with this company. I plan to close all of my accounts with AT&T since they have also been no help. I will go back to Verizon. Shame on Asurion and AT&T.

Since I signed my 2-year contract with Verizon for my mobile service. Does Asurion have the right to raise my monthly insurance amount in the middle of the contract period? I never signed any contract with Asurion - only Verizon. I was not even aware at the time that they used an outside company for phone replacement. The monthly fee for the insurance is part of my Verizon bill. So when I called Verizon to complain about the price hike. I found out in a letter sent from Asurion - it took a minute to figure out who they even were. They said there was nothing they could do since Asurion is an outside company. I'm sure most Verizon customers got the notice of the increase. Do I have any say in the matter? I thought when I signed a contract for a specific service provided at a certain fee, it was supposed to be for the entire contract period, hence the purpose of signing an agreement. Am I just out of luck on this?

I have been charged for a phone 120.00 for a replacement phone that was sent to me but when I received the phone, it was not the right phone. I then sent it back and was told I would receive a credit. I keep calling and a supervisor said it was applied but its been more than 2 months and it is not applied. I have docs of all my calls made and names of whom I've spoken with each time. I have been eligible for an upgrade but cannot continue to do so until this credit is applied. I have no phone for the last 2 months. I sent them both in to Asurion and have confirmation of both phones shipped and received from Asurion and from FedEx. I am very upset and have ran around, transferred from rep to rep manager to manager. All promised to have my credit cleared weeks ago.

Why does it have to be so hard and confusing to file a claim? It's over the internet. Why can't there be a pdf file that you can fill out then attach a pic of your ID and everything else they ask for. Why do they ask to have it mailed or faxed, then in small, they have a web address to send it to? Service over the phone was worthless. Terrible service! I'm so frustrated by the service. I haven't even finished filing my claim! You guys suck!

When I first got my iPhone back in 2010, I signed up with Asurion mobile protect. I had money taken from my bank account every month, $11.99, and sometimes they took $54.64 a month without me knowing. When I call them to find out why they took that much money out my account, they said I never was in their insurance and wasn't covered but they continue to take the money out each month. When I want to cancel, they won't let me and they're still taking money out of my account.

I got the new Samsung Galaxy S, Epic 4G Touch on Christmas and I dropped it the next day on accident. So Ifiled a claim through Asurion and they sent me an activated phone and now Sprint says I'm *** basically. How can you send me an activated phone?! This company can gag themselves with a spoon, I'm done with this ***.

When I purchased my phone, I was told that my deductible would be $50. I started a claim on 12/23/11 and I was charged a deductible of $99. I am not satisfied with the amount on which I have been charged. I have paid my premiums every month. Now, I am requesting a refund of all premiums, which I have paid for all lines on my account.

Couple months ago, I lost my phone. Contacted Sprint and Asurion to see what my options were. After paying insurance for three years, I figure a replacement phone would be no problem. Well, they offered a Blackberry Pearl 8350 (3 years old,refurbished) and they wanted me to pay a $100 deductible. This of course was not a great idea and I said so. The Asurion rep proceeded to argue that it was like car insurance, which was absurd. So I told her very plainly, I was not paying $100 for an antique phone. She continued to argue and then hung up.

I proceed to go to the Sprint store and get a new Samsung Galaxy S on the upgrade program. Great phone. Love it. The next day, a package from Asurion showed up. I called Asurion and they won't talk to me because I am using the same phone they so called replaced. I had to go through Sprint to get them to even talk to me. This took hours. I had to call out of work and cancel appointments that make me money. I was promised to get a return label emailed and no deductible would be billed. This was two months ago.

At this point they are still not handling the return, still expecting me to pay the $100 deductible and no refund to be given for up to two billing cycles. Total losses so far are two days worth of work, canceling of business meetings due to the excessive holds and waits. I am forced to pay the deductible for a phone I never ordered. Asurion takes no responsibility for their reps and refused to solve a problem they started. I am back on the phone with Sprint again trying to solve this. I will be contacting lawyers in the next few weeks and see what can be done. I want compensation.

I have read many complaints here and many issues seem overblown. I know we're talking about cell phones, but it is still an insurance policy and one that affects your phone service and bill. So it should be appreciated that take extra measures in many cases to verify you really are you. If they didn't ask for that extra proof, someone could get a phone, stick you with the bill for it, take your number and run up your service. It will cause you to try to resolve fraud/identity theft with not one but twp separate companies.

Asurion tries to work as quickly as possible, while recognizing the need to get a true customer a phone quickly. Yes, many things go wrong, mistakes happen and even some employees may not care and are only there for a paycheck. But in whole, most the stories I have read hear are complaints about the extra steps Asurion takes to protect themselves, the cell phone companies and most importantly you the customer. Sadly, insurance fraud is on the rise, so companies have to take extra steps to prevent it. The changes and the rise in prices can be seen in part as a result of individuals who commit insurance fraud, which makes it worse for true customers to get service.

As with any insurance company, there are terms and conditions. You can't expect something for free. If I pay a monthly fee for something, I take the effort to find out what I am paying for, in writing. A consumer does not have the right to complain about the rules if they did not make any attempt to find out what they were before paying for the service. All the policy terms are clearly stated in the policy. It's mailed to every new customer. It's easily found on the company's website and available by mail anytime a customer requests it. If you don't take the time to find out what you are paying, that doesn't mean you're exempt from the terms because you don't like them.

If you have a phone that retails for $300-$400, regardless of what you did or did not pay when you got the phone, and you lose that phone, or that phone is stolen, or the phone gets broken you would normally have to spend the full retail price to replace the phone, or find a cheaper phone. If the monthly fee is around $100 a year and the deductible is around $100, that's still cheaper than paying another $300-400.

If you can replace your phone yourself for less, great. Otherwise, it's a good deal and there is no scam. The terms are clearly outlined and the rules are followed. Yes, some issue arises, as with any large company with many depts. and employees. But most agents want to help. Yes you may be angry, but when you talk to agent for the first time, who has never heard of you or your problem, it's not fair to attack them. Give them a chance, but you have to make an effort to. Be firm, but respectful. If you don't like an answer you get, ask where you can see in writing that you can't get what you want.

But don't expect something free, and don't expect to be treated more favorably than others. The rules apply to everyone. Paying the monthly fee constitutes acceptance of the policy terms. So read any insurance epolicy first before paying. If your cell phone company gave you wrong information, that's the cell phone companies fault. You don't ask the cable company about the power company, you ask the power company directly. If you need to know about the insurance, ask the insurance company not your cell phone company. They are two completely different companies.

I had issues with this company, Asurion. They sent me out 2 phones that were not anywhere near the quality of my old phone. I found the CEO's email address **** and wrote him in 24 hours. They called me back. They are sending me the correct phone.

I originally filed a claimed about a damaged phone but before the replacement phone came in, the phone came up missing. When I spoke with the contact, she told me very rudely that "you will have to pay for the phone and will be charged." I asked to speak with a supervisor and was transferred to Stuart, employee # DT72967. Stuart told me that he would contact the appropriate people to assure me that I would not be charged and asked me to ignore any emails that I get requiring me to pay for the lost phone.

I asked him if I could get a confirmation stating that I would not be charged for the phone and he said no, that confirmations are not sent out to indicate when there will not be a charge. I would think that a company that sells insurance would be able to send out something as small as a verification to indicate no charges is not too much to ask for.

This company has consistently poor service. They have began to require more documentation now, on every claim. They raised their prices and it is harder to get a claim completed. My recent claim is over a week old. I finally called and was told I had to now verbally answer security questions. They asked questions similar to the ones asked when pulling credit reports, what address have you been associated with, vehicles and so on. Long hold times, rude representatives.

I'd rather give them no stars. I ordered a replacement phone and called to make sure if I found my lost phone, I could send back the replacement and get credited the outrageous $199 deductible. They said I could within 14 days. Then I found my phone, called to process the return, and they told me it is only 7 days to return but it was ok because I was called within about 5 days. They told me I would get a credit for the deductible on my next bill. It's been over a month and no credit. I went into AT&T and they told me to call Asurion. I called and they have no record of the return. I shipped it back with their return label so I have no way to track it myself. Now they won't give me any money back. I spoke with a supervisor and everything. Still waiting for a call back from upper level management. I'm sure they will never call. I want to drop them but then I won't have insurance. They are a scam!

Every phone I have ever received from Asurion through Verizon has been a complete piece of **. After dealing with faulty equipment from the store, I expect the replacement phone to work, and they never do. The current phone I have was an Asurion replacement, and is constantly freezing, is extremely slow, and is 10 times worse than the one which had a keyboard that fell apart, also from Asurion. I'm sick of this **.

When I obtained 4 phones with a new contract from T-Mobile almost 3 years ago, I purchased insurance for my phone. I had forgotten that I had insurance and had lost my phone for sometime. I spoke with a T-Mobile representative and they indicated that I have insurance and can file a claim. My claim got denied because the loss must be reported within 30 days. I have not renewed my contract and will remove 2 lines and the insurance. Beware, a claim must be filed within 30 days.

If I could rate no stars, I would. They need to make the process easier. I was put on hold numerous times, and lost my phone on December 3rd. It's already December 16th, and I still don't see me getting my phone anytime soon. This is the worst insurance experience ever!

I had my phone stolen by some black guys walking down the street. They still want to charge a $130 deductible for a T-Mobile sidekick 4g. The situation was out of my control. It was either let them take it or get shot. Can someone tell me why this monopoly of phone insurance exists? I thought monopolies were extinguished. This is a ** scam. They refurbish the phones we send in then resell them for way more. Why can't I get a discount?

I just bought a brand new Samsung Galaxy S2. During Thanksgiving dinners, I couldn't find my phone because I had taken out the SIM card and put it into my iPhone 4. I like my iPhone 4 way better. I lost it. I filed a claim with Asurion. They turned it down citing "the SIM card was not in the lost phone." **. The T-Mobile guy never told me that if the SIM card is not in the lost phone, my claim would be denied. I paid for insurance. He said lost, stolen and damaged would all be covered. **. It's a lie. Don't believe T-Mobile. Don't trust T-Mobile. Don't trust Zach, the T-Mobile kid who lied to me. He also scammed me for an additional $100 on top of the $200 down payment. Don't buy insurance from Asurion. Don't buy T-Mobile insurance. It's a scam.

I have been waiting for my replacement IPhone 4s for 3 weeks now. They never called to inform me the phone was in and it went on back order again. So now, I have to wait another 3 weeks for the phone. Never did Asurion send me an email. They never placed a call and their employees even hang up on me. Never once have they apologized for their lack of professionalism.

after damaging our iPhone we called Asurion. Even though the documentation we received with the phone clearly says that a smart phone is a $99 dollar deductible, they stated the charge was $169.99. The reason was that the iPhone is not a "smart phone." However, if you look on Verizon's site for a smart phone the first three rows listed are iPhones! This is just a way for Asurion to rip off consumers. when we returned the phone they "lost" it and said we never returned it and tried to charge us. Glad I canceled the card after I paid the first bogus fee!

It was a horrible service. I work at a place where our phones can't have cameras, so I have a cheap little back up I use when I'm at work. Well, someone stole my everyday phone out of my locker. I filed a claim, did everything that was asked, and even filed a police report and handed the info to the claims department.

Days went by, and I heard nothing. I called to find out what is going on. I'm then told my claim was denied, because my sim card was still in use. I know that **; I have it! I told him I'm sure you can clearly see it's not in use with the phone that was stolen. I asked him why was I required to file a report with my local police department, if it was just going to be denied.

Did he really think i'd make up a claim and risk going to jail over a fake claim. I then asked to cancel my protection plan, because it's obvious that it's pointless. My phone gets stolen, I faxed all the proper paperwork, including my police report, and paid $7.99 each month for 2.5 years, just to get told we can't help you. Rip off.

While traveling, I lost my phone. I called AT&T immediately and reported the loss. Next day I contacted Asurion. Four times I was transferred. I was put on hold and entered the same information each time. When I finally reached the correct person, I was told my claim couldn't be processed, and the iPhone was back ordered. I filed all necessary papers via fax. Four days later, I still have not received my phone. I called Asurion and was told I would have the new iPhone the following day.

I asked if the reason for not getting it was it was on back order. The girl told me, "No, it's not on back order." Now I get an email regarding a claim for my husband's number. I have given all the information so many times to this company. There was delay after delay. I checked the status of my claim today and there was a message to check back in a few hours. I did 10 hours later. Now the message states it cannot process my claim at this time. Seriously, I have never ever been so frustrated with an insurance company in my life.

If you have insurance with these dishonest and uncaring people, cancel it today. We lost our iPhone and called Asurion. After paying $12 a month for six years, they required a payment of $169 for a replacement. They immediately took the money out of our account (while we were on the phone) and sent us a replacement. Shortly after receiving it, a good Samaritan returned the original phone to us. We called Asurion and told them (the replacement was still in the box, unopened) and they said to return it and they would refund the payment to us within a week.

Now begins the stalling tactics and non-payment of our money back. They received the phone back within two days and we waited, and waited. After two weeks, we called and they said, oops it will be another two weeks. After a few choice words, we waited again. Four weeks later, we called them and they said oops we misplaced the request and now it will be another week. We asked to speak with a manager; stalling tactic one came into play. They placed us on hold for a long time then told us, "oh gee, the managers are all in a meeting." Of course they were, they always are when you want to speck to one. So we asked for one to call us back.

Now tactic two; "we can't do that, can we let you talk to customer care?" I used to manage a huge customer service center and "customer" care was a blocking tactic to protect the poor managers from actually having to talk to (gasp) a customer. So okay, then guess what, on hold again. Once they answered, we got the same blocking baloney the original rep handed us. Sorry it'll be another week. Not once did anyone apologize for their error. Not once did anyone act like they cared one whiff for us. The "care expert" just made more excuses and stuck to their "policy." Then they had the audacity to talk down to us like children explaining how "procedures have to be followed and you must wait."

So here we sit waiting again while they use our money. There was no attempt to expedite things, no concern for us and no attempts at making up for their mistakes. Next step is legal action if it is not returned in one week.

If you have not yet signed up for their supposed insurance, don't. If you did, look for another provider. Run, don't walk away from this scamming outfit. If you lose or damage your phone, in the long run it's cheaper to not have insurance from these bozo's.

I purchased the insurance when I got my phone about four or five months ago. Today, I accidentally dropped the phone and the screen cracked. I took it into the store at Verizon and they told me to call Asurion. Asurion is now wanting to charge me a deductible of $169! That is outrageous! What am I paying $12 a month for? That is almost as much as I paid for the phone in the first place!

I bought a new Samsung Galaxy S II phone from T-Mobile with insurance. I then switched the SIM card with my old myTouch 4G phone, so I could keep my old phone number. I was told that this would not be a problem by the people in the T-Mobile store several times. Ten days later, my new phone was stolen while I was at work. I called T-Mobile and they told me that they will not replace my phone and that the insurance policy is attached to the SIM card/phone number and not the handset. I was deceived by T-Mobile into believing that I had insurance on my phone. Additionally, Asurion, has a $130.00 deductible on this class phone and if they don't have one like the one that is being replaced, they substitute a different model. My claim was turned down three times for three different reasons.

I would like to know if there could be a class action law suit brought against Asurion and T-Mobile. I know I am not the only one who believes that the insurance should go with the handsets IMEI or serial number rather than somehow be attached to the SIM card/phone number. Something should be done to prevent this type of underhanded thing from happening.

A pathetic company and I feel the same way about T-Mobile.

Prior to filing a claim with Asurion, I did a phone upgrade. I didn't like it and sent the phone back to T-Mobile. Shortly after returning the upgrade phone, I bought an iPhone 4, then got robbed/car jacked. Twelve calls into T-Mobile and 4 calls into Asurion, they tell me they don't cover the iPhone! OMG! If I were with a different carrier, they would cover it. I don't get it. Finally, after 14 days and $400 out of pocket, I replaced my phone. You'd think they'd at least refund the insurance!

I am pissed and thinking of trying to initiate a class action suit against this company for fraud. Anyone with me? Call or email me at ** or **.

My niece broke her iPhone 4 32 gig. She dropped it, and it broke both front and back glass. I opened the call with Asurion on November 1st. The customer service rep said, they are out of stock. I asked how long it usually takes, she said 3-5 business days. I called back today (the 6th business day), it is still out of stock. The person would not give me a date to look forward to, for replacement. I'll keep you posted.

Poor policies, poor customers service, poor understanding of AT&T policies. My son lost a phone, filed a claim and found the phone ten minutes later. He tried to undo the claim but it could not be undone. (Note: the AT&T store representative told us that the replacement of the phone would be free; it is not!). The phone went half way across country via FedEx and then back to them. They could not stop the process once begun. They now tell me that the $200 deductible will take "up to two billing cycles" to be refunded. Also, they do not know if I have to pay this or if it can sit on my bill. I have to call AT&T for that information. Beyond this, they say that I am lucky because this is normally non-refundable and that they are making an exception for me. Wow.

I signed up for the "premium" handset insurance for my mobile phone, only to find out that when I actually needed a replacement, the deductible would be more than half the original price of the phone. This is more than a year after I bought the phone, which is a ridiculous scam considering I am paying $8/mo for this "insurance". To make matters worse, contacting the company to file a claim is a nightmare. I tried submitting the claim online, only to be told they need "further information" and I should call their customer service department. Once on the phone, the wait time was excessive and as soon as a rep answered the phone, they promptly hung up on me. Now what do I do?

Hands down, the worst company I have ever dealt with. If you are getting nowhere and ask for a manager, be prepared to get another inept individual on the phone. I had my Droid X damaged and a replacement was sent. The first one did not work, the second did not work and the third currently does not work. They each have different problems like freezing and the inability of the touch screen to work. I have to send them all the equipment that they requested in a manner that they requested. Now they are trying to charge me 300 hundred dollars X 2 for the equipment that was returned to them. They claim that they have not received it. I said that I returned it in the manner in which they requested. Furthermore, do not thank me for your business or apologize to me for problems if you don't mean it! Worst company ever!

This company is flat-out scam. When you call them to inquire on your claim, a person will tell you they are transferring you to an "operator" and you will just be given a machine who tells you there is "additional documentation" required. No matter how much documentation is sent in, still, somehow additional documentation is necessary. These people are scammers and fraudulent and should be shut down. Their business model is to make it as difficult as possible to file a claim or receive benefits that are rightfully paid for. This business is unfortunately, a complete and utter fraud entirely lacking in oversight. They cheat consumers because they can.

I lost my iPhone 4 and filed a claim online as instructed. I was then told to contact customer service 800 to complete my claim. It took me about an hour to get ahold of someone after several tries and being hung up on in the process. They were very rude as if I owed them something. I am still waiting to see what will happen as I feel helpless without a phone. I will never deal with them again after receiving my phone. I do not recommend Asurion to anyone.

I have children whom I needed to stay in touch with due to my health problems but due to that, I can't.

I'm a long time Verizon customer. It was the first time ever that I have needed to utilize my insurance plan. I dropped my Thunderbolt and the screen cracked, despite being inside the HTC brand protector. I filed my claim online. I received the "new" phone the next day. It would not turn on. I called Asurion and the rep told me that she would send me a brand new phone this time. I had no idea I was paying all of this money for a refurbished phone! So, phone #2 arrived. I went through the whole process of transferring all of the info and setting my preferences. It worked for a total of 4 days. It was totally dead despite troubleshooting again. Phone #3 is due to arrive via UPS tomorrow. I am not optimistic. And I am so angry that I cannot just get a new phone from my local Verizon store. My first phone worked like a charm! Astoundingly, it's bad business.

If any of you guys have replacement insurance for your cell phone, be advised that if you deal with Asurion, it's probably going to be a headache. I've been dealing with them since September 29th and I just got my claim completed today. Keep in mind, you're supposed to have a replacement phone the next day. Their website gives you information that is incorrect. Therefore, it misleads you to believe one thing and then they tell you something completely different on the phone. They tell you that they'll call you when the current step of the claim process is complete. Guess what? They don't. And that happened twice. They do not change info in their computers when you correct them, they just "make a note" of the info you gave them. So it gets overlooked. They already sent forms to the address I told them not to, even though I double-checked the address with the person "making note" of it. Their communication with customers is almost nonexistent.

It's not until you are about to pay your deductible for the replacement phone that they tell you they cannot guarantee your phone will be new. It may be refurbished. Great, I paid full price for a new phone to get a non-new phone? What a deal! I bet they will send the phone to the wrong address. Once I completed the claim and paid my deductible, the lady on the phone said she would transfer me to a specialist to finalize everything and review the claim. Instead, they sent me to more automated menus, having nothing to do with finalizing the claim. By the way, this also wasn't the first time they sent me to an automated menu when they had just said they were transferring me to a person.

I went back through their menus to get to a person again. Then, they tell me the claim isn't complete. The transaction was not processed. Good thing I went back through menus to talk to someone or I'd be sitting here for the next few days waiting on a phone that isn't coming since they don't call to tell you there are any issues. Maybe, if they had actually transferred me to a person instead of a menu like they said they would, that little hiccup could have been caught. It shouldn't be up to me to have to quadruple check their information. If you have phone insurance and have the option to deal with Asurion, don't. If you have no other options, good luck.

I pay $215.64 a year for 3 devices. And they tell you on their automated recording that they will prosecute anyone filing a false claim. I told them I did not know if I had water damage. All I know is the device no longer worked correctly. Without even trying to help, the agent told me that they could not cover the device and wanted to transfer me to my carrier, Verizon. I have paid for the last time to this terrible company and I am demanding a full refund and a new device from Verizon.

I have a cell phone with Verizon Wireless who third parties the insurance. I dropped my phone and broke the touch screen in September 2011. I called Verizon and was transferred to Asurion, who told me my deductible is now $99.00 when it was originally $49.00. Apparently, the deductible went up in June 2011 yet I was under a new contract that just started December 2010. When I questioned why I wasn't still at the lower deductible, I was told that's just the way it is. I believe it is a scam if when I signed my contract the lower deductible was in place, yet they have the right to increase it. That breaks my contract, in my opinion.

I lost my Verizon phone. After filing a claim, I received a defective unit with a touch screen that didn't work right. And the shipment was incomplete (no battery, memory card, or sim card as promised). After fighting with them for a week, they sent me a new replacement unit. This one was completely non-functioning. They now want me to send back both units before they send me a new one. Thus, that is leaving me without a phone that I've paid for. They refuse to work with Verizon stores to handle an expedited replacement. We'll see how the 3rd one goes when it arrives.

This is the 2nd claim through Asurion (first was for a damaged phone). On the last claim, they also sent me a number of broken units before they sent me a working unit. I believe they are knowingly shipping defective devices under the guise of "refurbishing". There is an expressed and implied warranty. Being without a working phone costs me business. The time on the phone with them has been hours. There have been out of pocket replacement costs for the essential accessories missing as well.

My daughter's phone got broken. I filed a claim with Asurion. They sent me a replacement phone with no battery or charger. What good is the phone without it? I called the same day. I received the useless phone. I spent 30-45 minutes being transferred and hung up on repeatedly. I finally spoke with someone who assured me that these items would be next day aired to me. Of course, they did not show up. So, I called this morning only to be told that they don't replace these items next day air, and that I would have to purchase these and wait for reimbursement. It's not going to happen. This company sucks. Do not pay for insurance. It's worthless. My time is worth more than this.

Asurion is the worst cell phone insurance company you can work with. Buy a spare phone instead in case anything happens with your phone. I've paid them $10 a month for over 5 years. The one time I needed a new phone, they charged me $100 for a refurbished phone. The phone totally **. I had it for 2 days and it was freezing non-stop. And it came in the wrong color. When I called and asked to speak to a supervisor, she was very rude and was not helpful at all. They did not want to replace the refurbished phone or give me a refund for the $100 I paid for a phone that was a piece of trash and in the wrong color. Asurion **. Don't waste your money getting cell phone insurance with them. They have a racket going and should be shut down by Consumer Affairs.

I dropped my phone getting out of a car on September 30, 2011. I filed my claim and received my replacement on October 3, 2011. Upon receiving my replacement phone, the power button does not work and I cannot unlock or lock my phone. I called Asurion to fix the issue. When I was asked to take out the battery, the back of my phone was wet under the battery, to which the lady tried to accuse me of dropping my phone in water. I had to explain to her that the phone was activated in a store and was not taken out of my pocketbook until it had to be put on the charger and was nowhere near water. After getting a rude comment from the woman, I requested a supervisor who then sent me a replacement phone and told me that if it happens again, I am to call and just ask for a supervisor to assist me with my next claim.

I lost my Verizon 4G Mobile Hotspot and she was extremely rude and refused to do my claim . I needed the number on a card inside the lost WiFi device . She refused to help me. I gave her all of the numbers that Verizon gave me on the phone. Wrong numbers! I had to drive to the Verizon store to get help from one of the employees there to complete my claim.

It took Verizon about 5 minutes. It took 3 calls to Asurion and about 45 minutes. And no help from #126625 at Asurion.

This is a terrible business! I can't believe this is the main insurance for the major cell phone carriers! They have bad customer service with unreliable offers. Filing claims online is not easy! Unfortunately, the customer representatives are hard to come by and often cannot help you with your issues. Save yourself time and keep a backup phone available rather than using this service.

I had a phone for two years and the screen started to get frozen. I called Asurion and they sent me another phone the next day. However, the phone they sent me was worse than my previous one. It was getting frozen as well. I called Asurion again and informed Jose of the situation. He told me to send that phone back to them so he could send me a new phone the next day.

I sent the phone on Wednesday and today is Saturday and I have no phone. I called them on Thursday and he said it's on the mail, that I should receive it on Friday. Since the phone never got here, I called on Friday and spoke with Justin. He told me that it should be here on Saturday. I asked Justin for a tracking number and he gave me a wrong one but emailed me the right one that stays I am getting my phone on Monday.

This is unbelievable.. The people at Asurion are making jokes out of people and increasing the monthly charges.

My Motorola Droid X phone stopped working in August 2011. I contacted Asurion to get a replacement phone. I paid $100.00 with my debit card and received the phone two days later. That phone did not work as it should. I contacted Asurion again and they sent me another phone. So far, the second phone is working.

I called to make an insurance claim which ended up after two hours and twenty minutes. They kept saying that they cannot process my claim because it's under manufacture warranty, so I was transferred to technical support who said that they need to transfer me back to claims. The whole time they kept saying that my phone will be out tomorrow and asked where will they ship it and verified my number. They also said to return defective phone in fifteen days or be charged a non refundable fee to card, then they asked how I want to pay; I gave the information and was transferred again. This happened so many times that my chest began to hurt.

My chest was literally killing me and I felt like my head was going to burst. I've never been that stressed out about a phone and the worst part is that, no one could give me a number to a supervisor or corporate.

Basically, I'm going through exactly what everyone else is doing. I filed a claim on July 26 and cancelled the claim the very same night. They told me that when I receive the device, I just have to return it in the prepaid envelope that comes with it. They said that after that, they will submit my claim for a refund. I did as instructed. A month went by and still, nothing happened. I just got off (September 1) a 2-hour phone call, complete with several "disconnects". I spoke to ten plus different people, all of which were in different departments mind you. I asked to speak to supervisors. Guess what? They were all in meetings or just not there. It is strange how well a company runs with no supervision. I only wish I had the money for a road trip to wherever their headquarters is, so I could speak to someone in person. I hope someone is filing a class action and that I can be a part of it.

I filed the claim on a Saturday night and was told it would arrive on Tuesday. After receiving no confirmation via email and no phone call on Tuesday, I called and was told that they couldn't process the claim on a Saturday night, so instead of calling me to refile, they just did away with it. Then I refiled on Tuesday and was told I would receive the phone overnight, on Wednesday, with an apology. Wednesday came, but there's still no phone or tracking information. We called again, this time, we got no answers and a lot of transferring. I have two different tracking numbers, neither of which worked. We believe they're trying to place a hold long enough to get the order out, so they can come back and say it has been shipped.

This insurance was for my cellphone/mobile PDA with service through Verizon Wireless. My insurance allowed for 2 claims within a 12-month period on any damages on my phone. I dropped my phone and the screen cracked. I believe this was in May 2011 but I didn't write down any dates nor save my claim documentation. I filed my very first claim with Asurion/Liberty Mutual and they processed/approved the claim then replaced my damaged phone. I returned my damaged phone back to them.

Shortly after (probably within a couple of weeks) they processed my claim and replaced my phone, I received a letter from them indicating they were canceling my coverage because I had submitted 2 claims within the 12-month period. I called the company asking why they canceled my claim. I waited on hold for what seemed like a long time and after someone answered the phone and I explained my problem, I ended up getting hung up on. I called back and after waiting on hold for what seemed like a long time, I reached someone who explained in detail the two claims that were filed. The customer service representative explained that they sent out two phones and have delivery confirmation for both of them. I asked her for the two tracking numbers and upon pulling them up on UPS or FedEx website (I forgot which site), I found that one device was shipped to me and another device was shipped to someone far away from me; somewhere on the east coast.

I want to say it was possibly shipped to an address in NH. I should have saved the tracking numbers that they had on record but I failed to do that. I explained to the CSR that the 2nd claim was fraudulent and that the phone wasn't even shipped to me (the policy holder) and that they shipped it to an unauthorized person on the insurance contract. The CSR hung up on me. I called back again and asked to speak to a supervisor. After waiting on hold for what seemed like forever, I was finally able to talk to one. I do not remember who I talked to, I wish I would have started taking notes at this point. I explained my situation to the supervisor and he stated that their fraud department would need to review my case and get back to me. He was certain this was fraudulent activity and that my contract would still remain in force while the fraud department conducted their research.

It was probably a month later that I received another letter from the company reconfirming that my contract had been canceled because of too many claims. I called the company and after talking to someone, I learned that there had been yet again another fraudulent claim filed under my contract. I had again requested to speak to a supervisor. The supervisor said my contract was still being reviewed by their fraud department. By now, it has been a couple of months wondering rather or not I still have coverage on my property. I never received callbacks or follow-ups like I had asked, and I subsequently received yet again another letter indicating my contract was being discontinued. I never received the results of their fraud department's analysis that they conducted, if anything.

I did not submit two claims. They wrongfully allowed someone who was not the contract holder file a claim. They wrongfully hung up on me on more than one occasion. They wrongfully denied my request for a callback with a status. They wrongfully terminated my contract. Due to the breach of contract, I am requesting my $100 deductible to be returned, as well as all premiums paid on the contract.

As many other complaints, mine is the same. Why isn't someone doing something about this company? It's obvious that they are ripping people off!

I had a Pantech Ease phone which was 1 month old. My daughter lost it, so I filed a claim. They sent me a refurbished Pantech Breeze! Are you kidding me? Even my AT&T representative contacted them saying, "I haven't heard of them sending a refurbished phone for a new one." There was nothing he or I could do. Why isn't someone putting a stop to them? And yes, I did cancel the insurance. There is no way I'm paying this company another penny!

I have two kids and their phones have been lost or damaged. Each time we contact Asurian (which I pay for the insurance monthly), we get terrible phones back. My son got a phone that still had photos in it from whoever had it before. When we contacted Asurian, they told us to just delete them. 34 days later, the phone died and Asurian told us that there was nothing they could do but for us to file a new claim.

Their process of sending refurbished phones is apparently not working. The phones I have received sometimes don't have the features we had on our previous phones. They die a quick death and there is no recourse of action. For the money we pay, there has to be another solution. The amount of money we pay for the claims starts to add up and we are now without service for a few days which is an inconvenience for us. This is a waste of time and money. The company has a very poor customer service when you contact them, like they are doing me a favor for the service that I paid for.

On July 22, 2011, I filed a claim to have my damaged Motorola Cliq replaced. I was informed on the website that this phone was out of stock and I could upgrade to either the Motorola Cliq 2 or the MyTouch. I chose the MyTouch and upon checkout, it confirmed that I was being sent the original Motorola Cliq. Since I had paid to upgrade, I called immediately to get my money back or receive the upgraded phone. The associate informed me that the phone had already shipped (which I knew was untrue since I called immediately and I also was calling from the West Coast at 5:30PM). She said there is nothing she could do and she wouldn't refund me because my deductible had actually risen, so that was my cost for just a basic phone anyway and the original Cliq had suddenly become available.

I reluctantly went with her story and she told me since it was already shipped, I would receive the phone tomorrow. The next day came and went and I didn't receive my phone. In fact, UPS had not even received my phone. I called again and the associate promised I would receive my phone the next day. The next day at 6:30 PM, I received a Motorola Cliq. I used the phone for 3 days and on the fourth day, the phone began shutting off on its own with a full charge. By the end of the day, I wasn't receiving phone calls, texts, and my voicemail stopped working.

I went directly into a T-Mobile store and the associate charged me another $5 and said I'd get another phone. The next day I received a replacement, this time a Samsung Gravity Smart. I called to activate the phone that night, went to bed and the next morning it still was not activated. I called Asurion to return my Motorola Cliq and the associate emailed me a return label and told me to call back with the tracking number. I mailed out my Motorola Cliq the following business day and called back to give the associate my tracking number. This associate was extremely rude and stated I didn't need to give her that information. I insisted since those were my instructions.

After hanging up, I called back to speak with someone else. This associate stated that YES, I do need to call back with the tracking number, but NO, the last associate did not even write it in my file. Again, I gave Asurion my tracking number. Today, I received a letter saying my "claim had been denied" because I sent "the wrong equipment", and the letter listed an incorrect claim number. I called immediately to correct the situation. Asurion stated that "I'm still using that phone" and the address I mailed my phone to was incorrect, even though Asurion themselves sent the mailing label to me. No one could tell me where my phone is. According to Asurion, they sent me a mailing label but they don't know where it goes to and I'm still using my phone (that I sent with the mailing label). No one will refund my $130 that I paid for this phone because no one seems to know where the phone is.

Of course my old phone broke. And when I filed my claim, I was told everything was covered. When I got my phone the next day and activated it, I went to download my contact list. The "exact" replacement phone was not capable to download anything because it wasn't updated. I was told that there was nothing they could do about it. So, all the contacts I had backed up do me no good without a way to put them on the phone.

Asurion is a rip-off, and I don't see how they are still in business. First off, they lied and said the phone I sent back to them was screen damaged, but the problem was actually software glitches. On top of that, they said I damaged the screen, when in fact, there was no screen damage. So I got to thinking that when I got the phone, it did have a teenie tiny air bubble in the center of the screen. Now, this had arrived to me like that. I told the representative that and would you know that counts as screen damage? Mind you, this was not on my behalf. It arrived like that and that wasn't the issue with the phone but Asurion says, "Yes it is."

Now, I sent the phone back, got another replacement, and they end up taking 100 plus bucks on my phone bill. I was outraged and ready to leave Tmobile, until I just recently found out it wasn't their fault at all because Asurion is a third party. So, after all that money paid and after my girl and I got duped, I have no quarrel with Tmobile, just Asurion.

So, after all this, we go to pay the bill one day and the Tmobile representative says to me, "You guys, bill is a lot. How about you let me see if you qualify Sir?" So he ran a check, and I did. So, now my girl is out of her contract without cancellation fees, unlimited everything at $113 as compared to $180, plus we have two new phones, a new contract, and at the same time, we were getting the new contract and phones.

Another unsatisfied Asurion customer was in there, complaining. The Tmobile representative looked at us and said, "I'm not even going to offer ya'll insurance. I'll live that up to y'all later (LOL)." At that point, after chatting about what we've been through with Asurion, I find out it was Asurion and not Tmobile that is a dishonorable business company. Needless to say, we didn't get insurance and will not be getting it with Asurion. I am happy not to be a customer of their scammy crummy company. If my phone gets damage, I'll go to Craigslist, Amazon, or be better off using Sqauretrade, which I may do. But never ever will Asurion have our business again. Quote me on that.

I have had many telephone replaced for my company over the past several years with Assurion Insurance through Sprint. It has become very obvious that all they are concerned with is getting out a phone and collecting their fee. MOST times, the phone they send is damaged; illustrating to me that they were just cleaning up and repackaging the damaged phones they got from others to collect their fee fast. They will keep replacing it until you get a telephone that works but it was very inconvenient, especially when your business relies on telephones. In such a competitive business, you think these phone companies would demand better since it reflects on them as well!

I called to file a claim for a lost phone yesterday. I tried to call back 30 minutes later to cancel the claim but the automated system only gave two options: 1) Get Sprint information or 2) Get tracking information. Since I just put the claim in, the tracking information was not available so it would hang up after telling you that. I called Sprint to see if they knew a way around this and the customer service was able to get me through to a live person.

The first person I spoke said I could cancel the claim and she directed to the right person. I finally got through to someone and I said hold on for one second and the lady hung up on me. I had to go through the process all over again. The second Sprint representative I spoke said he can only give the two options as well and he do not know how to get around it. I asked to speak with a supervisor and he left me on hold for 10 minutes, and no one came to the phone. I called back again and a Sprint representative was able to get me through but by this time, the phone was already shipped out and they were telling me that I cannot receive a refund. This is totally unacceptable and the whole situation could have been avoided if the representative from Asurion did not hang up on me and if the automated menu was more user-friendly.

I ordered a replacement phone through T-mobile and their insurance carrier Asurion in June 10, 2011 and paid a fee of $90. I returned the phone upon receipt June 15, 2011 with their UPS prepaid label issued by T-mobile. I have not received my refund of $90 yet. After many phone calls to Asurion and T-mobile, nothing has been done to solve this issue. It had been more than 2 months and my phone calls every week result in waiting.

I lost my iPhone and contacted Assurion for a replacement. They sent me a phone that was clearly dirty and unsanitary. When I called to complain, they basically said this is what I get and if I don't like it, too bad. They have enough complaints for a class action lawsuit.

My son was in a car accident and the police took the phone for evidence, the case was finished and the police can't find the phone in the police station. I called Verizon and they of course apologized and directed me to Assurion as I have been paying the insurance the whole time the phone has been in the station and Assurion said oh sorry to hear that you are not covered, anytime a government authority takes a phone it stops being covered, I said this is the police that lost the phone it isn't being held they lost it and Assurion again said they don't cover it, I asked for a copy of the contract that states that and was put on hold twice and never returned to. The attorney is working on getting the copy of the contract

My Sprint EVO got damaged after having it for about a year when a car ran over it. I was told to go thru Asurion to replace my phone and I did. I revived my phone the next day after making the claim and noticed the phone not working properly as the back where the battery was, was chewed up and dirty. The screen would freeze and would just be all over the place when I dialed or typed. After 3 days, I told Sprint about the problem and they referred me back to Asurion. While dialing the number for them, my phone froze and I pushed the number a little hard to see if it would react, instead it the screen popped and formed a crack. Asurion says that since there's a crack I would have to do another claim and pay another $100 deductible. First of all my phone was already damaged and Sprint saw the phone before the crack. Also my phone was so poorly put together originally and now I have to pay another deductible only after 3 days. It's robbery and it's unfair.

I ran my phone over and had to get it replaced. It arrived late and now the replacement is not working. This is my only contact number and I am looking for work. My phone is frozen and keeps shutting down and it is not even an Android. I want to speak to a real person!

I can't stand Asurion Insurance; being a monopoly, you would think they would treat people better.

Then, they lie and tell me the phone is coming on a certain day, but it never gets there on time. This is going to be my third phone with them, and each time they surprise me on how long it takes to actually get the phone.

Never has one of their phones come on time; they always have a stupid excuse, and they make me sick! If they could at least tell the truth, and have it shipped on the day they say it's going to get there, that would be grand. Furthermore, I also get upset when they point the finger-- stop blaming it on UPS!

It's you guys that suck!!

I paid $100 to have my HTC replaced after I dropped it in water. They shipped me a refurbished one that looked OK, when I opened it. Months later, the volume button broke, the screen started peeling off, the earpiece stopped working, and I lost the ability to send text messages. The phone was well cared for, so I figured they would replace it under warranty. They said they would not replace it because it was physically damaged. The physical damage was due to the defect in the first place! They wanted another $100 for a replacement.

My iPhone insurance got discontinued because my payment didn't go through because the bank changed my card due to possible fraud.

I tried to contact Asurion to let them know and to reinstate my account, but then I can't get a hold of anybody as they don't give any easy access. Their first message says they don't have me in their system, then I get referred back to ATT, who refers me back to them. Then later when I have time to call them again, they told me that they can't reinstate my account because there's been no payment, and this is while I did try to contact them through this maze they put up. Then they said the only way they could reinstate my account would be if I buy another iPhone.

I attempted to make a claim on a lost cell phone last June 16, 2011, and was not able to complete the claim online. I went in to T Mobile to finish entering the claim through Asurion, to whom I pay a fee every month to protect against this very issue, through the phone because online has been impossible. On the phone, they asked me questions about cars I have owned or not owned and random questions about credit report stuff that I had no idea about. I asked them why it was so difficult to make my claim, I was treated rudely, and I was never helped. I tried again to do my claim online but I had no luck. I have been without a phone since June 16, 2011, and I still can't even make a complete claim on my phone.

I called Asurion to have my phone replaced. I was told by the rep they would be shipping my phone in 1 to 3 business days. On the third business day, I called to check the status of my claim, only to find out I need to hand in physical documentation. They contacted me to let me know that I needed this extra documentation using the lost phone's phone number, and I was told they could not contact me via the email address I provided to both them and sprint. I guess this is how you can treat people when you are a monopoly.

I had lost my Samsung Galaxy S 4G at my school and called in to claim for a lost phone. The next day, I get a box with no phone and only a back cover of the phone, which was also burned. I called the company and they sent me an old scratchy phone. The phone was refurbished and did not even have a Samsung label inside. It over cost me $130 to get nothing. I could have gotten a new phone for that money. But the real worth of the phone was $50. Therefore, after paying a premium for a phone that cost $499, I only got back a phone worth $50 and paid $140 deductible. My net loss was $580.

Asurion Cell Phone Replacement/Insurance sent me a replacement phone that was covered on a insurance plan. I pay a monthly fee plus a deductible for the replacement phone. The phone I received was a refurbished, rebuilt defective phone. When I called to have it replaced, they would not replace it or honor their product as they stated. It did not have a red round sticker on it. The phone clearly has an Asurion serial no., product ID, model no., etc. clearly on the phone with the recent date sent that displays it was their product replacement. However, again, since it did not have a round red sticker on it, which they failed to place in the phone, they would not honor a replacement. As their negligence, incompetence or scam, they took my monthly fee of $7.99 deductible fee and sent me a damaged refurbished phone, and refused to replace it.

I paid $100 for a replacement phone and received it back on July 13th 2010, activated and worked fine until it started turning itself off.

I called Asurion and the girl asked for the serial number which I couldn't see; part of it was missing. She asked what color was the stickers. I advised white and she told me that the phone had water damage but if I paid $100, she could send me a replacement. I advised that the phone was never dropped in water so how could it have water damage. The phone is in the same condition it was in when I received it back on July 13th 2010. I was then advised that I had seven days to send the phone back and after that, there is no way to send me a replacement even though in their contract it states that the phone is under warranty for one year. I would have to pay another $100 for a replacement because it was past the seven days to get free replacement in which none of their paper work provides that information.

This company sends out damaged replacement phones and do not stand up to their warranty. The supervisor came on the line. I told her the stickers were pink and he said that is sign of water damage; when I told her I lied that the sticker is white, she still stated water damaged when the phone has not ever been dropped or placed in water.

I was very frustrated that I have been paying this company for two years for phone insurance and they do not honor their contract. The damage was more emotional than anything.

I sent my niece (who is also my caregiver, I am disabled) to T-Mobile to upgrade her phone. She ended up getting the myTouch 4G. When I saw the phone, I said, "That's a really nice phone, did you insure it?" She said she hadn't. So I called right away and put insurance on it. Well, the same day she went Christmas shopping and someone stole the phone from her at the mall. We called T-Mobile and they suspended the line. They also told us to get a police report then call Asurion, so we did. An Asurion representative took the information then told us to check status at PhoneClaim.com that we had a $130 deductible, and they will ship us the phone.

We couldn't get it at the original store. I checked online a couple of days later, it was denied. I called them and they said it wasn't insured at the time it was stolen, that T-Mobile must not have insured it. I called T-Mobile and they said the phone was insured at 7:47 and we called to have the line suspended at 9:50. So I told Asurion that, so then they said it was broken. They said on 12-5, we called it in as broken, but we didn't. It was an Internet problem, not phone. T-Mobile agreed with us. I said, "Check the phone bill. There were calls on it from 12-5 to 12-9 when it was stolen. They said they would get back to me after they re-investigate.

Now they call and tell me that because she didn't make any calls that morning that the phone must have been broken so they will not honor the warranty. This is nothing but a scam. These people changed their reason for not honoring it over and over and over again. Now my caregiver has been without a phone for over a week. I find it very disgusting and wrong for these people to scam people like this. If there is anyway you can help me with this matter. Please contact me.

"Asurion, we love online llaims" is what it says on one of their websites. Of course they love online claims! if I was in customer service, I would love never having to talk to anyone too. I fugured that over the last 3 years, which is the last time I needed phone insurance, I spent $2,700 for insurance for family phones. My G1 Google Phone got stolen out of my car. I called up Asurion to find out what to do. I was aware that there is a $130 deductible to pay on a stolen phone as well as the fact that the G1 is an out of date phone. I have 4 brand new phones in my dresser drawer that I cant use because I live in a rural area. Even though I really would rather have the G1, I assumed if they didn't have it. They would naturally give me the G2 as a logical replacement. No such luck.

This is unreal. After 2 customer service reps, a manager, and even contacting their legal department, I got the hint. Basically "thanks for the $2,700 but we wont do our job" which is to replace your phone with a phone of equal value. The fact that the G1 now costs less money than the G2 is irrelevant. When I started the plan, and I first got my G1, I insured a $225 dollar phone.

Whether it goes up or down in value is not my problem. I really could go on for days, but I wont. Lets just say I am not a proud non-customer of Asurion, and will spread my message of anger to everyone who has an open ear. It really isn't worth the money. Maybe the first few months, but as soon as a new better phone gets released, Asurion insurance is pointless!

We have been with Verizon for 25+ years and have bought the insurance on their cellphones for many years. They do not give you any paperwork on the insurance that they provide but they do not hesitate to charge customers every month. However, my main complaint is with Asurion, the insurance company that they deal with and tell customers to call when there is a problem.

We did not know the details of the insurance plan but we knew that we had insurance on our kids' new HTC Droid Incredibles in the event that something were to go wrong with them. We liked the fact that we had insurance on these two expensive cellphones. However, in June 2010, my daughters' cellphones were broken and so we filed a claim (claim #1) and this claim was for a Voyager. Asurion sent a refurbished phone and after the second attempt, a phone was sent that actually worked properly.

In July, we upgraded with Verizon for another 2-year plan, with new phones and again paid for the insurance on two cellphones. Well, on Nov, 30, 2010 (claim #2 with an HTC Droid Incredible) my daughter's cell was stolen (a police report was filed) from her place of work at The University of Central Florida. Therefore, we sent another claim into Asurion, via online and she received her phone and took it to Verizon so that she could buy a new cover and lens protectors.

At that time, she was told that her insurance had been dropped by Asurion. I called Asurion and I came to find out that after two claims in one year (the year starts once the first claim is filed, not when a new contract begins or a new year begins), a customer is automatically dropped and cannot get insurance again until one year has gone by and also when a new phone is purchased!

Our contract is not up by Nov. 30, 2011. We are not eligible for a new contract with her phone until July 2012. The contract with Asurion is set up so that no matter what happens, they win, because customers do not know their polices and it doesn't matter to Verizon either.

An insurance policy should be available to a customer as long as they are willing to pay the premium each month and pay the deductible that they charge a customer for filing a claim and getting a new/refurbished cellphones!

My daughter's cell phone insurance was cancelled as of Dec. 1, 2010.

We have been with Verizon for 25+ years and have bought their insurance on their cell phones for many years. They do not give you any paperwork on the insurance that they provide, but they do not hesitate to charge customers every month. However, my main complaint is with Asurion, the insurance company that they deal with and tell customers to call when there is a problem. We did not know the details of the insurance plan, but we knew that we had insurance on our kids' new HTC Droid Incredible units in the event something were to go wrong with them. We liked the fact that we had insurance on these two expensive cell phones.

However, in June 2010, my daughter's cell was broken and so we filed a claim (claim no. 1) and this claim was for a Voyager. Asurion sent a refurbished phone, and after the second attempt, a phone was sent that actually worked properly. In July, we upgraded with Verizon for another 2-year plan, with new phones and again paid for the insurance on two cell phones. Well, on November 30, 2010 (claim no. 2 with a HTC Droid Incredible) my daughter's cell was stolen (a police report was filed) from her place of work at The University of Central Florida. Therefore, we sent another claim into Asurion, via online and she received her phone and took it to Verizon, so that she could buy a new cover and lens protectors. At that time she was told that her insurance had been dropped by Asurion.

I called Asurion and I came to find out that after two claims in one year (the year starts once the first claim is filed, not when a new contract begins or a new year begins), a customer is automatically dropped and cannot get insure again until one year has gone by and also when a new phone is purchased! Our contract is not up by the time November 30, 2011. We are not eligible for a new contract with her phone until July 2012. The contract with Asurion is set up so that no matter what happens, they win because customers do not know their polices and it doesn't matter to Verizon either. An insurance policy should be available to a customer as long as they are willing to pay the premium each month and pay the deductible that they charge a customer for filing a claim and getting a new/refurbished cell phone!

I pay $4.99/month ($60/year) and a $50 deductible for phone insurance. To make a long story short, Asurion is the worst company I have ever dealt with. I have filed 2 claims in the last 11 years and both times, the phone they sent was nothing like the phone I had. They seem to like to say "that phone is discontinued" despite me seeing it at every retailer. This last experience resulted in my paying a deductible receiving a terrible replacement, shipping it back and then hearing nothing for months. It turns out, they shipped a second phone without my knowing. So after sitting in the FedEx pickup for 2 weeks was sent back. I had to work with AT&T to figure all of this out because Asurion had no records of any tracking numbers, told me they shipped USPS (they use FedEx). They now say it's just been too long to do anything. I'm out of luck. I canceled this service as it's really just a scheme. If my phone breaks, I will buy one on Ebay or get a Go Phone from Best Buy (both options cheaper than the deductible and monthly charge and I can pick out the phone I want).

The company refused to honor a warranty because the phone had a surface scratch. Even though the scratch occurred 4 months before the problem with the phone appeared.

Asurion has just recently replaced my $200 value phone for an extremely basic $50 value phone. The reps told me they didn't have any of my phone in stock and so this was the only option within my price range. I'm not sure how they're seeing this as the same price range ,but whatever.

First, I didn't care that I had the exact same phone back. What mattered to me was that I felt the company replaced it with a phone of similar value. Besides, it's their problem, not mine, if their stock is ill equipped. I was paying them to ensure that if something should happen to my phone, that they would replace it with a comparable phone.

And since when in customer service, do companies, who aren't able to deliver what they promised, give the customer something worse in return for the company's poor insight and judgement? My experience in speaking with Asurion reps over the phone was extremely poor, and no different than those reported by other individuals here. Overall, I've discovered it to be a very sketchy company.

I filed a claim with Asurion on 11/1/2010. They were supposed to fax me an affidavit due to second recent claim. The fax was never sent. Asurion claims it was faxed the next day on 11/2/2010. I have not received it. I then faxed them the needed information and was supposed to be contacted within 3 hours. This also did not occur. I have now been told that an adjuster will call me within 24 business hours. This will now make it an entire week that I have not been able to communicate with my child on the other end of the country and calling customer service is like taking a ride on a dead horse. It goes nowhere. So much for phone insurance.

I had broken my phone and got a replacement from Asurion for $180. I thought this was a rip off, but I decided to pay for it. When I got my phone in the mail, the keyboard lights were not working. Well I figured I did not need the lights. Well a couple days later a white gel slowly came from the side of my phone and currently covers the right side of my screen. My phone seems to never have service as my roommate with the same service has 3G all the time. My phone keeps dropping service when I'm on the phone and or just having it on the counter. Some of the options on my phone do not work such as send to voice mail or blocking calls from certain people. Asurion just sucks in general.

My Verizon Blackberry curve was water damaged, so I sent in a claim. I had to pay an $80 something deductible (closer to $90) and they sent me a new phone which was no big. I couldn't get my original phone which was the smokey purple, but they were able to get me the black phone, so I was happy just to have my phone back. Well, the phone had minor charging issues. Normally, I'd have to jiggle the connector a little bit, but eventually it would charge, no problem, so I could live with it. It didn't seem to be a big issue.

Well, less than a month later, it stopped charging all together. I tried 3 different chargers, took it to Verizon and they tried 2 charges, nothing. So, they said usually electronics have 30 day warranties, so they tried to get me a new phone since I'm under 30 days.

Asurion said they only have a seven day warranty! Seven days! And after that, it's considered damage and I'd have to pay the almost $90 deductible for another replacement phone, even though the one they sent me was faulty. That would be $180 above the $100 I already paid for the phone. I was a bit miffed. Who offers only 7 days for equipment warranties? So, I've decided not to get the phone fixed. I'd be better off just buying a certified used phone cause if that goes. I can get a used Droid for less than the $180 I'd be paying to Asurion.

I lost my phone and contacted them to get a replacement. I had to pay over $80 for a deductible, not to mention a monthly charge I have been paying for over four years with no claim.

It gets better. They then sends me a used phone that is scratched and dented. Obviously, it was a bad "refurbish." I called them and complained. They told me to send it back in the packaging they provided and they would reimburse my credit card. The package is a padded envelope that will hold only the phone and none of the other equipment they sent.

They shipped the phone to me overnight via UPS. The envelope they provided ships to the United States Post Office, return postage guaranteed (No tracking provided). They told me that when they receive the phone back, they will reimburse my credit card.

The form of return they are providing will leave no known traceable paper trail, which means no recourse for me. I am canceling my service with Verizon and Asurion tomorrow. They are a total rip off.

I had my Motorola Cliq titanium phone stolen on 10-21-2010. I filed a claim online to Asurion. I filed the proper documentation they asked including a police report number. I get a respond from Asurion stating that they no longer carry the phone and they send me two phones to choose from with similar features as my phone. I understand that they no longer carry my phone and I was willing to accept their alternatives. While I was getting ready to finish to accept the phone (Motorola Silver), they ask for $90.00 deductible.

I called customer service at 1-866-268-7221 and spoke to a representative. She informed me per the term of service I have signed that I'm responsible for the deductible. I have no problem paying the $90.00 deductible if I get my original phone model Motorola Cliq titanium, but I'm being asked to pay a deductible when I'm not getting the same phone and am getting a phone which value is less than what my original phone is worth. I do not agree with the deductible.

Do not ever get a phone insurance ever through Asurion! There are a multitude of different second party companies that will protect your phone with dignity! The Asurion company is being ran by ** bags and sends out phones that have already been shipped back to them as defective!

Don't waste your money. I have many company phones, all of which were on the Asurion protection plan through Verizon. I have never filed a claim until recently and needed to do so because of a flip screen going out. The phone charge port came out of the phone about two months after owning it. I called to request some kind of warranty and then realized that they had sent me a refurbished phone which was probably worn out before I ever received it. They refused to do anything for me except ask me to file another claim and pay another $50.00. No thanks, I'm not going to do that for another piece of junk phone.

I will have my office cancel all equipment protection plans for all phones tomorrow and warn all business associates that I can about the bad quality of the Asurion products.

I have made claims on devices twice. The first one was lost and the claim was not denied (lost global phone Motorola Z6C), but they never fulfilled the new device because "they did not have any in stock and had no expected delivery date for replacement units". The second time, today, was for a device that stopped working (LV Env3) and was fried. This time the claim is denied because there is no apparent external physical damage (only damaged internal circuits) and no water damage. This is such a rip off. I will cancel my service today and start looking to become an activist for anti-Asurion insurance. I've paid for insurance for several years and now when I try to use it, there is denied coverage or lack of benefits. Additionally, I will have to bear the full cost of the replacement device.

Never file claim here! I had the worst experience!

I lost my phone at the mall one day and so I called T-mobile and they transferred me at Asurion. They keep asking me to give them a receipt to prove that I bought the phone at T-mobile! How crazy is that?! Do they think I wanna waste 130 bucks to get a new phone! That's not all they asked me. They also asked for a copy of my drivers license and they want it to be faxed, not through email or scan!

So I went to T-mobile store and told them my problem. They sent a copy of my receipt to them. Then again they won't send me a phone so I called again and they said that wasn't the right receipt! Oh my god! Where in the world am I suppose to find another receipt other than the receipt from T-mobile itself! So I went back to the store and they called the Asurion! They argued. After like 4 hours of waiting, crying and arguing, they finally found a receipt that match with that phone! So they charge me 130 bucks and I got my phone in 3 days.

9 days later, guess what, I found a crack on the flash side of the camera. I didn't see it before but it didn't affect how the phone works so it's okay. But couple hours later, I was texting and suddenly the phone vibrated weird like something is shaking or whatever, which is random because I was just texting. It bugs me so I called the Asurion insurance again and they said that they'll inspect the phone. If there is any damage from the phone, they will charge me 300 bucks which is twice as much as I got charge before which is weird considering the fact that I'm still paying for the insurance and if I lost the phone, I only got to pay $130 and if it is broke, I have to pay $300?!

I think I should lose my phone instead of breaking it! So I suggest that T-mobile should find another insurance because its not fair that I'm paying a lot from insurance and I have to pay 2 times if I break the phone and it suppose to have like a 6 month warranty! It's not even a month yet and its already broken!

Is the only insurance company for all the mobile phones out there - is that fair? I had an issue with a Droid that had cracked screen but still worked fine. Verizon said it's insurance claim. Asurian says it's a Verizon issue. I should have grandfathered into old program at $4.99/month and $50 deductible. It sucked my son into $7.99 and $90 deductible. Phone still worked fine. First customer rep says that when you get a new phone it's a new insurance year. Customer enrollment specialist said, no, it's the line that's insured, not the phone. Two weeks short of a year, and they cancelled the insurance on the phone. Lee told me I should look on the website, that it's bullet pointed with the terms. I told her their employees - their customer service employees - do not even know the terms.

Just a total scam on the customer. No two people will tell you the same thing. Someone needs to file a class action lawsuit against them.

We received a refurbished phone that did not hold a charge and used it 1 or 2 times until it was needed for my kids school. I called and they told me too bad the stickers were red on the phone on the inside. There was no way they could be the phone sat charged on the counter. They screwed me this phone was taken once today to school and does not work right a two week old phone we only used 1 or 2 call made.

After absolutely poor service upon a request for a replacement phone that was lost, I am obligated to write this to you. Asurion is the insurer of cell phones for a variety of cell phone providers - AT&T, Verizon among a few. Asurion quotes are presented to the purchaser of a cell phone by the Cell Service provider that for only $5.00 per month you can insure any phone for a deductible of $50.00 for lost, damaged or stolen equipment. These quotes are from AT&T, my provider but also as I read these other complaints the same for Verizon, T-Mobile and others.

Consumers go in thinking that this is a good trade off, insurance at $5.00 per month and you get a new phone if there's any trouble. Well, what you will get is a refurbished phone if you accept what the Asurion service rep says. If you complain louder you get "Christina" in the CEO office (dept). She assures you she can get you a "new" phone that the service reps cannot get for you. Why do you need to "complain loudly" to get a quality replacement phone that will work with at least one year's guarantee? Otherwise, it's 7 days only.

It sounds like the service providers of cell phones and the insurance company are getting a portion of the monthly monies and are "trying to pull the wool" over the eyes of the consumer. I refused to pay and indicated that I would follow an avenue to bring this to public attention.

With 30 years of service for Pac Bell, AT&T and SBC and now a business owner, I find this action abhorrent and greedy. I indicated that I would bring this to Consumer Affairs, the California Insurance Commissioner and KCRA 3 on your side, any way, to get this travesty remedied and brought to the public's attention.

AT&T, Asurion, Verizon and other carriers ought to be ashamed of the inside treachery and obvious steering of customers to purchase insurance that is portrayed to the consumer as a low $50.00 deductible for the cell phone they are insuring. This would be a no brainer, good insurance policy. Yet AT&T, Verizon and the other carriers should know that there are variable deductibles. Yet, the consumers are not properly informed. This is total disregard for the consumer. This type of business should be "outed" and a class action suit brought by all the injured parties. I would be happy to work with any interested parties on this issue.

It took a full day trying to resolve an inconsistency in the quoted deductible and the actual deductible. I'm still working with service provider to obtain a phone and there's no cell service until this takes place. I've had loss of communication and fees paid that should never have been suggested without actual deductible figures disclosed. There should be full disclosure and no kick-backs to the service provider. The cell service provider can usually offer an upgrade and get you a new phone much cheaper than the new deductible. This is a complete rip off for the consumer and public and this type of insurance should be regulated.

I ordered a replacement phone from Asurion. They sent me a refurbished phone with a broken speaker. When I tried to call to get it replaced, they accused me of having damaged the phone with water damage, by virtue of the color of some sticker they have placed inside the phone.

I had replacement coverage for my cell phone through Asurion which supposedly entitled me to 2 replacement phones in a 12-month period. I filed one claim August 25, 2009, which started the clock for the 12 months. I filed a second claim July 14, 2010. I was thinking that I had mixed out my claims until August 25, 2010 (12 months) then I get a cancellation letter and upon calling learned that I cannot have coverage until August 2011. So basically they are penalizing me for using the coverage I paid for. They assured me that it was in the agreement I signed which I have no doubt it was. But that is just really shoddy.

Last week, I filed a complaint with regard to Asurion not wanting to replace my Droid and trying to tell me that I had to take a lesser phone. Well, since then Asurion has made things right, I went on their website and filed a complaint. Within 24 hours someone from their CEO's office contacted me with a resolution. Since my Droid was no longer in stock, they offered me a better phone which I received the next day. Not only did I get the phone, but it included all the extra trimmings, case, car charger and head set.

Kudos to Asurion. I would recommend their service to anyone!

I lost my Motorola Droid phone. Asurion Insurance offers to replace it with a lesser quality phone claiming that the Droid is no longer offered by VZW. I log into the VZW site and I find the Droid phone still available, and one of the phones they offered not available. Asurion insurance is a RIP. It's $50 deductible and $6/month for the nearly 8 years that I have been a VZW customer

Asuirion is the only option (other than no insurance) when buying my phone(s) at t-mobile. It's not the rep's fault, as they are there to add value by smiling and being knowledgeable about getting you up and running on the phone of your choice. What is going on behind the scenes is a quite a conspiracy to abscond with my money without one shred of return on that "insurance investment of $5/month, etc, etc.

So, the phone arrives 2 days later, as they promised (much better than the experiences I have read about on-line, however), and since I had in located my phone (virtually same day), I purposely did not open the package that was sent to me from Asurion and I put the phone, with all of the specifications of the white Google g1 phone on ebay which I have to live up to! That said, I sold the phone or so I thought. And the buyer mentioned that I should open the package "just to make sure" and aha! He was right!

Asurion screwed me for the fifth (5th) time, and this time they sent me the wrong phone! It was a Google compatible HTC Mytouch "jack" black phone. What a farce! So, I called Asurion and never mind the fact that my phone call was truncated on their phone tree system "because I was calling from the phone from which I had an issue with the phone that was sent to me via the claim." They should never, ever do that! But, they did, arrogantly and need I say divisively and profitably? Wrong, wrong, wrong!

So, after 40 minutes of trying to find a telephone number that would actually get me a human being, I found a customer service person who tried five times to railroad me into saying that, "Since (I) approved the credit card, then the order was approved," but how in living hell am I supposed to be responsible for the devious, criminal changes that they make to my phone order after I hang up the phone? It's absolute thievery!

I got so mad at them when they refused to tell me the name of the person who screwed up the order, that I flipped the switch and recorded the balance of my conversation(s) with them, and the customer service girl said that she could no longer help me since I was recording the conversation even though they record every d**n word of the conversation themselves! So, she said she would transfer me to "legal dept," and the next person to get on the line was "Crystal" and when I asked for her last name she hesitated, fumbled around, changed the subject, diverted me to other conversation points and after I refused to continue unless I knew her last name, she said (very quietly) "J." Then she said, "I'm Crystal J., CEO!"

I said "Really? Can you prove it?" She said, "What do you mean? " I said, "You can't tell me that the CEO of Asurion just found a few minutes to get on the phone to address the lies and logistics of Asurion! " And then she said "I'm Crystal J. From the office of the CEO." I said, "Oh, so you lied, like all the other people at Asurion thus far through the past five phones I've lost and despite the $5/Month that you have pocketed, along with the $130-$150 you have taken in three different claims, you still have the audacity to get on the phone and speak into a microphone and lie like that?"

Then, Ms. Crystal J. (Assuming that's her real name) said, "I can no longer continue this phone call if you are recording me." I said, "But I recorded a bunch of the conversations prior to this with others who lied to me just like you did, so how about you do yourself and correct yourself in the microphone and then we can get to the next issue, which is that you have my money and refuse to serve me!" Then, she hung up!

Really? Is that what the USofA is all about? I'm sending a letter to Obama about this, and my senator and rep! Asurion will not be around long! After about 5 hours of a complete and utter mess! I called T-mobile, who should be ashamed for adding Asurion as a partner in the scheme of things and my personal phone rep called Asurion and said "Hey, this is a valued customer with 10 phone lines approved and he's not going to buy into this mess if you don't handle his issue today," (paraphrased) to which a new Asurion rep got on the line and fell to his knees and despite telling me that to much time had passed, he wouldn't dare turn down my request for a refund in the face of the reason, which is that I could not close an ebay deal due to the false claims and misrepresentations of Asurion.

So, he took about 30 more minutes of my valuable time to finally tell me that (maybe) a UPS package will be mailed to me that I can use to send the phone back and then (hopefully) there will be a refund on my credit card. I tell you what, if it doesn't happen, I won't be surprised. And I also might wanna know where I can go to stand in a window (with bulletproof glass, no doubt) and just smile as I may have to follow up on this de-bock-ell from he-double-toothpics! I have to laugh, though it has cost me 5+ x $100/hr minimum, plus the hours it took me to file the claim in the first place. So, it's a $700 mess.

Asurion is a complete fraud. When my phone broke, I was told by Sprint to just pay the $50 deductible to get a new phone from Asurion. What a mess it has been. My first phone from Asurion arrived broken. I sent it back and the second phone was broken. I sent it back and the third phone has a blank screen.

Fed up, I called back and said I was just going to buy a new phone but would like my $50 back. They said, they couldn't do that. All they could do is send me more phones. I asked Sterling, the supervisor, if it was reasonable to expect 3 broken phones, and he said it was reasonable to expect that. It's quite sad when the company employees know their service is horrendous. I will never insure my phones again through Sprint or their partner Asurion.

I have a Blackberry Curve of which the track ball has come loose and fallen off. I called Asurion on Friday and received a replacement phone on Monday. Unfortunately, the replacement phone was not compatible with the phone service I use (Metro PCS). I called immediately after I received the phone and after speaking to 3 customer service representatives (because the first 2 spelled my email address incorrectly), I had them email me a return shipping label. I immediately went to the UPS store to have the phone mailed back to Asurion. Today is Thursday. I have received my second replacement phone. This one as well is not compatible with my phone service! Once again, called and explained the problem to a supervisor who apologized, emailed me another return label, but could not guarantee that the replacement phone would be compatible with my phone carrier.

I feel that with an $85 deductible, there should be no problem! And how can they keep sending the wrong phone? They have all my information on the computer. I was told by Metro PCS's Blackberry department that they have been experiencing this problem a lot with Asurion. This is crazy! I pay my insurance each month only to receive a run-around when I need it! If I ever receive the correct phone, I will be canceling my insurance! I have wasted a lot of time on my breaks and lunch trying to resolve this problem. Also, wasted gas going to several Metro stores and back and forth the UPS store.

They are terrible! My HTC fuse died and they replaced it with a refurbished Tilt 2 model. The day I got it, it didn't work correctly. I called them and they said they would send another one. I told them to test it this time and make sure it works. They assured me they would. I received a 2nd Tilt 2 and it has the same exact issues! I went into the local AT&T store and had all them to complain. They are now sending me another Tilt 2 for a third time. Why pay $5 a month on a $400 dollar phone and get a bad refurbished replacement phone with a $50 deductible that doesn't even work! This is my main source of communication for business and personal. I am losing business and time not having a working phone. I am traveling out of town this weekend and don't have a phone that works!

I've had Asurion insurance on three lines for over 2 years. When my husband lost his phone, I spoke with a representative who cheerfully and politely took my information and processed the claim, saying the Samsung would be shipped in 1-2 days. I hung up and called my husband, who explained the Samsung is not the right model.

Called Asurion back immediately and was told his old Motorola is no longer being shipped. Understandable, but I explained my husband is visually impaired and he was used to the Motorola. Explained it would be a hassle for him to re-learn the different keypad and keystrokes. Asked to cancel the claim so we could track down a used Motorola. Rep. refused, stating I was told clearly that the $50 was non-refundable. I told him I understood the $50 would be refundable if I had gotten and used the phone but that the phone hadn't been shipped during the last eight minutes. Rep. refused to budge on the issue. I called AT&T, who contacted Asurion on my behalf, but Asurion maintained their policy was not to cancel a claim for any reason, no matter when the claim was processed or for what reason.

I then called Asurion to cancel insurance on all three lines. Spoke with "Rick". He asked why I was canceling and I explained my issues. He promptly apologized and advised me to refuse delivery of the phone and that I would receive credit for the deductible within 2 billing cycles. Further, he stated Asurion's policy is to cancel claims if the customer calls within 10 minutes. He also said he'd been with Asurion for 11 years and that the previous reps were wrong. He apologized again. Whether I actually receive credit remains to be seen, but if you are experiencing a similar problem, ask to speak to a manager. My understanding is that the reps understand Asurion policy but will lie vehemently about it until the second you try to cancel your insurance.

This is very bad service! Asurion insurance for T-mobile and AT&T phones are simply a joke! Not mention the very high deduction price (like $90.00 for a refurbished blackberry curve), they actually send me phones with problems, like bad USB port, not able to charge etc. The paper work is extremely harsh and slow to make a claim. As of right now, I am making my third call to them because they said my picture id is too dark.

Do not repeat. Do not buy this insurance. They send out very shabby refurbished phones and when they do not work, the company extorts another $100 deductible from you! You are better off without insurance.

I have had nothing but the worst experience with T-Mobile and Asurion. In March 2010, I upgraded to a family plan to add my fiancee. He started a new job where he needed to know the roads, so we decided to get him the T-Mobile Tap which has a navigation system. We were excited, he could have a nice phone plus has navigation for his new job. My fiancee wanted to transfer photos from his old phone to his new T-Mobile Tap phone, but the only way we figured he could transfer them was by sending them to me with his old phone and then once I had received all of them, he was going to put the SIM card back in the other phone and I was gonna send the pictures to him so he could save them and have them on his T-Mobile tap.

We were at the food court of the mall, while we were doing this and he was still sending pictures to me (it was taking awhile), we decided to go home and do it since it was gonna be a long process. Once we reached to the car, he noticed he had forgotten the phone on the table where we were eating. We went back, talked to security and the information desk, and all we could do was leave our number and wait for someone to turn it in. We called a couple times hoping the T-Mobile tap would be turned in.

I called T-Mobile after awhile and asked if we could have it replaced. T-Mobile said, of course! since we had insurance on it, it was going to be fine. I never knew we had to go through another company to get this claim started. I called in about a month after this happened and Asurions system was down, so they told me to call back tomorrow since they couldn't view any information and they really couldn't do anything about it at the moment.

My fiancee and I have very busy schedules. He was doing well with his job, so he wasn't needing the phone right away. This month, July of 2010, he realized that he needed the phone and besides, we were paying for the insurance. So I filled the claim online then at the end, it said the claim could not be completed. I was very confused as to why and decided to call it in. I talked to a representative and at first, they were very nice, at the end, they assumed I still had the phone and was just trying to get a new one! What in the world! I can't believe this, I explained what happened and the representative said that I had 30 days to file and that I knew it. I never received any policy papers. When I purchased the phone, I put insurance on it for a reason - my fiancee's job is labor and I knew a touch phone could be damaged. What if he dropped it! I also asked for a supervisor and she did not give me any answers to any of my questions. She just kept repeating that they could not replace it!

I don't understand why I am still paying for the insurance. My fiancee has no choice but to use his old phone! I have a reference number which is 70931402. The supervisor's name is Kahmisha. She truly did not know how to answer my questions. I am just like everyone else who unfortunately gets stepped on by these companies! Like who can we talk to in order to get this resolved. Do I ** have to sue them? Because at this point, I will not only sue them because I am mad but because T-Mobile gave me false information and I never received any policy also! It is unfair to all of us who support these companies by getting services from them.

We are the reason why they are so big! Why do they have to stepped on us like bugs and give us false information. I also have flex pay, the first time I went in and got it was because I did not have any credit and the T-Mobile representative told me it was only a one-year contact which I was excited about. Now that I call in, they tell me it is a two-year and they do apologize for the false! information, but it's two years! So just like everyone else given this false information! That is so wrong! Honestly, I trust them enough to believe in their word. If they start with this, what else are they gonna trick us with? I am not going to rest until this is solved because it is unfair and I am sure I am not the only one that has this occurred to them.

No matter what I say to Asurion and T-Mobile, they really don't care because really I am a little person with no voice and they are the big companies! Well, I don't care. This is so stupid that I have to do all this in order to get my issue fixed. No matter what everyone thinks, no one should ever get T-Mobile or get assured by Asurion. Most of my friends and clients usually go for T-Mobile because it's cheap. However, I will no longer talk good things about T-Mobile with them. I will let them know to go with another company, as they are the worst company ever, from assuming the worst from my issue to giving me false information!

I am a Verizon Wireless Customer. I had received a phone through warranty from Asurion because the one I had from an insurance claim malfunctioned. I got it and it hardly had service anywhere. I was constantly dropping calls and my SD card didn't work in it. I called Asurion and I was on the phone for a very long time, getting passed from one person to the next. Finally, they agreed that "yes, they would send me another refurbished" for free and it would arrive the next day. I received it 4 days later and this one had no working speaker, so it never rang. I couldn't hear anyone talking, my alarm didn't ring, nothing.

I called back in and once again, got passed from one person to the next. Meanwhile, I had the other 2 phones on the way. They were in the mail so this guy told me I could either wait until the other 2 phones arrived there and they'd send me out a new one or if I send my current phone by UPS that day, they'd send me a new one that day and I'd receive it the next day. Okay, so that's what I did. The next day, I never received an email saying it was sent. So I called back in and talked to several different people and oh no, they couldn't send another one until they received the first 2 back.

I called back in and talked to someone else then, hoping they would say something different. Yes, they would get one sent that day and they were so sorry for the inconvenience, but could she place me on a one or two minute hold while she verified information? I was on hold for awhile and she came back on and said that she was sorry, they had to wait until the other 2 phones arrived to send one. I should try back in on Monday. So I called Monday and the same thing happened again. I'm still without a phone and nothing is resolved. I've been paying these guys every month for the last several years and this is the kind of customer service we get? They all say completely different stuff and we're completely fed up with it!

My Verizon Wireless Droid X was stolen out of my car while I was in a bank for five minutes. I have been paying the $7.99 per month for over 5 years now. They tried to give me another phone to replace it that didn't even come close in features. They didn't have the Droid X and didn't know when they might be getting any. In other words, I am paying for insurance with a company that doesn't even cover my phone. They take my money every month for years and when I need the phone to be replaced because it was stolen, they don't have it and tried to give me a lesser phone.

I am a T-Mobile customer. My son's SideKick cell phone was damaged 5 days ago. I was told by T-Mobile I needed to contact the insurance carrier, Asurion, for a replacement. I contacted Asurion and was told the SideKick is discontinued and not available. I was given a choice of replacement phones, from which I chose a BlackBerry 8520 to be received the next day, 7/22/10. While the shipment did arrive on time, the phone came with no battery, SIM card, charger, or back cover. I contacted Asurion immediately again and was told the accessories did not come with the phone due to it being a replacement phone. I explained (as my notes should've indicated on their end) that we were exchanging the SideKick for the BlackBerry due to product discontinuance, and in no way were the two phones alike. I was then assured I would be receiving the accessories today, 7/23/10, and will be getting an email with the tracking information.

This morning, I checked and saw that no confirmation has been emailed, and called Asurion again. The very friendly customer service representative told me there was no tracking due to the fact that the package was sent out Ground. I asked to speak to a manager. Someone named Justin (wouldn't give me his last name) came on the line and said, "Hi, I was told you needed to speak with me." I explained the situation and his response was, "I have no idea when you will be getting the accessories, but it does show the package went out." There was no other explanation, no accommodations, nothing.

When I asked to speak to his supervisor, Justin told me 'she' was out today. I ask myself, do I need to be subjected to this lax customer service for something I am paying almost 100 dollars for? There was no explanation, no apologies. My 15-year-old is set to be going away on an educational trip and now will not be able to go, because one of the rules was to maintain communication with us. Due to this situation, I am so disappointed. And I'm quite frankly very concerned at the way consumers are being treated by companies like Asurion.

On July 18 2010 my Verizon Droid suffers water damages, which is covered by Asurion. I filled out a claim on their website on the same day, but the phones which they want to replace it are nowhere near the same as the Droid. Reason they stated "is that Droid is no longer produced by the manufacturer" I checked the Motorola website, and they still have this phone and you still can order it. I made repeated phone calls to Asurion to explain this fact to them, but there position is that are unwilling to replace my Droid, and just want to give there replacement, which is nowhere as close to what Motorola Droid is.

I am a Sprint customer for the last 12 yrs. I have insurance on my Blackberry tour with Asurion (which I pay monthly through my Sprint account). I was having problems with my phone and after making numerous calls to Sprint, they referred me to Asurion to file a claim to get a new phone. Asurion took my claim, charged me $100. They sent me a refurbished phone that did not work, and you could clearly see the battery had water damage due to the red strip.

I called Sprint and spoke to a supervisor who called Asurion with me (3-way call). I was assured that they would send me a new working phone as a one-time courtesy. But for some reason, I was transferred to Brittany who told me she cannot guarantee me a new phone. I asked why, I was just told I would get a new phone. She gave me the run around. I asked to speak to her supervisor. After several minutes, I spoke to Deyanita (supervisor) operator. She told me that I would not get a new phone and she was going to charge me an additional $100. I told her I wanted to send her back the phone they sent (that does work)and to credit my account. They would not take care of my request or send me a new phone.

I was transferred several times with no resolution. I told Asurion that if they did not give me a resolution, I would contact my credit card and dispute the charge and report their company. I have been on the phone with them for 2 hours as I'm typing this. I now have to wait until Monday and tonight is Thursday night for another refurbished phone. I recommend to all to put it on your Visa so you can dispute with Visa. I now have to call Sprint tomorrow to get the additional $100 charge off my account that they (Asurion) put on tonight. That is $200 for a nonworking phone. How can they do business like this? We are paying customers. What is the monthly fee for? I also am paying $130 to Sprint for the simply everything plan that I have not been able to use for the last 2 weeks.

Asurion deserves a class action lawsuit. The Asurion Deductible for a T-Mobile Dash is $130. This is more than the phone's actual cost these days. What a joke. I hope they get sued into oblivion. Why aren't there other insurance options available? Why does Asurion have a monopoly on cell phone insurance? I have a phone that does not work and a $130 deductible to get it replaced. I can find a brand new phone of the same model for less than the deductible.

I had filed a claim with Asurion to have them send me out a new phone since the one I was using broke outside of the manufacturer's warranty period. I received a new phone in the mail after sending in my $50 deductible. After 3 weeks, the charging port broke off and collapsed inside the phone. I called and tried to get a replacement, but they told me I was out of their 7 day warranty period.

They refused to replace a faulty refurbished phone because it was 2 weeks outside of their ridiculously short warranty period. I spent an hour on the phone going up the chain until I was told by a supervisor that the phone was broken due to "customer misuse" and when I asked "do you believe that it is outside the frame of reality that by chance, there was a refurbished phone that was fixed for one reason, and the issue of the phone port being broken was overlooked, and I received a faulty refurbished as a result? ", she said "yes, those things just don't happen".

I then retorted, "so you are basically saying that I am lying? " to which she replied, "yes, yes I do". I was appalled. I had no choice but to pay another $50 to get another phone but after that, I immediately dropped my insurance for all three lines under my name. They will never receive a dime from me again. I find it funny that she told me "these things don't happen", and now I see all the complaints from this company. I had to pay $50 for a faulty phone and another $50 for one that was refurbished and still buggy.

I have had Sprint service for two years. One of the phones I bought had an audio problem. I asked for a replacement and was sent a refurbished phone. I have no problem with receiving a refurbished phone as long as it works. The replacement phone didn't work. It had a different problem than my original phone. I sent the replacement back only to have another non-working phone sent to me. This happened 4 times before I finally gave up and bought another phone. Now my son's phone isn't working and - lo and behold - we are going through the same problem all over again. I just paid $100 for a replacement phone that doesn't work.

I have been to the Sprint store over 20 times, just trying to get help with non-working phones. Asurion is a rip off. I am 100% convinced they do not fix the phones they receive. I believe they wipe them off and send them to the next poor sucker waiting to get a working phone. Five times, now, this has happened to me with Asurion and Sprint. This is a bad company and they are stealing money from people who, in good faith, pay for assurance. Total rip off. Shame on me for trusting them, one more time, with my son's phone. I hope someone does sue Asurion. I'd love to get my money back.

I was sent a replacement phone that couldn't be activated because the MEID number was already in use. I returned this cell in provided package. They called me several times to inquire as to when I mailed the cell: May 8, 2010. I was told that if I didn't receive a call within 72 hours, the cell had been received and no further action would be required. Last night, 7/2/2010, I noticed my bill had ballooned to $645. The Sprint associate told me that Asurion had placed a charge for "unreturned cell."

I'm not getting resolution to this issue by Asurion or Sprint. My wife has made a formal complaint with UPS where cell was mailed. Now, the third cell they mailed is also malfunctioning and they are claiming that this is my third claim. This is erroneous. I've only made one claim to date. I've been a customer for Sprint for 12-14 years. How can they treat their customers in this manner? Every time I call them, I have to rehash the entire story again only to be told that they cannot help me and I get transferred to another department within Sprint and the phone rings endlessly without anyone providing assistance. Sprint has been less then helpful and Asurion just doesn't give me the time of day.

I have spent countless hours on the phone trying to resolve the issue. I am not in good health and the aggravation is exacerbating my medical hypertension, etc. I do not have $645.000, nor should I pay for this since I didn't lose, steal or otherwise keep the cell. What would I do with a cell that cannot be activated? I'm a law abiding, combat veteran and paying citizen. This is not right and unfair to mistreat a customer that has been loyal to this company for 12-14 years (give or take).

I am completely appalled. I filed an insurance claim with Asurion for a device that was lost. My daughter's phone arrived and we activated it through our carrier (which I am an employee of). Approximately 3 weeks later, the slider slid right off the phone. It's now in two pieces. So I told my daughter not to worry because I knew that was a known issue for the phone. As an employee for the carrier, I have personally replaced several of these devices for customers under manufacturer's warranty due to the manufacturer's technical bulletin.

So I called Asurion and stated my problem. They tell me it was physical damage. I told them they were wrong! I work for the carrier and I was looking at a technical bulletin right then which notes the defect in the screw in the slider. I even went on to tell them how to identify which units are affected by this issue. So they told me once again that it was physical damage, and my only recourse is to pay another deductible to have the phone replaced. I don't know if they are aware, but if you have two claims in one year, your insurance becomes useless for another year! At this point, I am canceling my insurance on all my lines. I pay approximately $130/year for insurance, plus a $39 or $89 deductible depending on which phone is lost.

At that price, I can purchase a certified pre-owned device and have no worries. I'm appalled to know that Asurion can pick and choose which manufacturer's defects they will honor. Had I not been an employee of the carrier, I would have never known. So far I paid insurance for a year at $4.49 for this line. I've paid my deductible of $39. And now I'm facing another deductible of $39 or I will need to purchase another phone either in contract or through a third party.

Asurion is the insurance provider for my cell phone. My daughter drooled on my phone and it wasn't working correctly so I called Asurion and began a phone claim. After I did the claim, I noticed that my phone was working again. I called Asurion and explained and told them that I wanted to cancel the claim. This happened on June 1st. They told me that there was no problem, however, that the new phone was already enroute and I needed to refuse the shipment. The next day I went out and when I returned home, there was a box sitting on my doorstep. It was the phone. I was unable to refuse the shipment. At this point, my original phone had been deactivated because the replacement phone was shipped ready to use.

I called Asurion and explained again and they said no problem. They would mail me a mailer envelope that I could put the new phone in it and send it back. They could not however restore service in the original unit until they recieved the new phone. They told me to go ahead and use the new unit until I recieved the mailer. I did as they instructed. About 3 or 4 days had passed and I still had no mailer. I called and they said they would ship another one.

Finally on the 7th, I recieved 2 mailers. USPS, not a sticker for the original box that was shipped UPS. I thought it odd, I called them and they said to drop it in the mail. The mailer was only large enough for the phone, not the box that was shipped to me. The charger, car charger or manuals did not fit. I did as they instructed and dropped it in the mail. Long story short, it is the 28th and they have no record of receiving their phone that I mailed back to them in their mailer. I paid Asurion a $50.00 deductible, and I still have no phone, no refund and since they have no record or way of tracking their mailer that they sent to me, I will be charged $300 for that phone. So, this is the damage. $$$$ Phone service paid without ability to use it, $50.00 deductible, $300 for lost unit, over 10 phone calls with issue still unresolved, lasting a minimum of 15-20 minutes.

It sounds to me like you need to take the time to read & understand the insurance you are signing up for. We are so spoiled as customers that we thank we should be able to pick & chose the way things should work. Take time to educate yourself and then make an educated decision. You get upset about paying monthly premium and then when you file a claim you have to pay a deductible. Is that not how all insurance works whether it be medical, car, or home owners etc . The key word here is "INSURANCE", it all works the same way. Quit crying and man up & take time to educate yourself!

This insurance company is a rip off. I got a refurbished blackberry 8830 in April 2010. The trackball came loose (a known problem with this phone) today, June 12, 2010 so I contacted Sprint and they transferred me to Asurion. Asurion informed that I would have to pay $100 to get a new phone because the trackball problem is considered physical damage. The phone has not been dropped nor subjected to liquid, so how is it physical? I've had this refurbished piece of crap for less than 2 months, seems like they would be willing to fix the trackball for free. I would be a fool to pay $100 for another refurbished phone, send them this phone in which they will fix the trackball for $2.99 and sell it for $100. Im the CEO of me, I wish I would let some company outright profit off of me! I am sure Sprint is aware of this scam, so I cancelled my service. Luckily my contract expired in Dec 2009. Sprint you need to get it together.

overcharging for phone insurance and when I returned new phone they want to charge me $500.00 I am contacting the states attorney general as well as BBB.

I have been paying Sprint $7 per month for the past 10+ years! And that is for four phones...so that's $28 a month! The one time I need to used my equipment replacement program...they want to charge me $100 to replace my phone! The lady on the phone was as nasty as could be with me, every time that I had a comment of a question she got nastier and nastier. Once I was done speaking she wouldn't even answer my questions, she just kept saying " Are you going to let me finish?" with a really really rude tone.

Eventually I got fed up and just kept it short with her, it was very clear that she had no concern about my loyalty to Sprint and to Asurion. I might as well cancel my insurance and just save the damn $7 a month then if anything happens to my phones in the future I can just buy a new one. BTW this phone they charged me $100 for...I can get the new model for $50 through Sprint but now its too late to cancel because apparently they ship orders out the second they hang up...."apparently".Another thing is they are sending me a refurbished phone, I am not even getting a new phone. So I payed $100 for an out of date model refurbished phone! They are nothing but crooks your everyday run of the mill insurance company.

Why did they take my insurance money all this time if they refuse to replace the phone in a manner that makes it usable in the same fashion without me having to "upgrade" my plan!!! This is fraud and they need to be sued, maybe even with a class action suit. They should have never taken insurance money from me every month if they were going to "run out of my type of phone", and the REFUSE to give me something comparable, and forcing me into paying more each month on my paln.

I had called Asurion to put in a claim for my lost cell phone. When I called, the woman put in a claim (Tuesday June 1, 2010) and said I would receive my phone the next day (Wednesday June 2, 2010). The next day came and went and here it is Friday and still no phone. I called Asurion to see what was the hold up and they told me the claim never went through. Before I could tell them I wanted my phone shipped the next day, for their screw up, the woman had put my claim through..basically cancelling out anything.

So I spoke with a higher up and he told me there was nothing he could do to get my phone to me the next day and I would have to settle for Monday June 7th, 2010. This phone is my only means of work and contact. So now I am out for an entire week of work because Asurion doesn't know how to do their job.

I could not get live contact information regarding my lost phone claim so I called the number that I obtained online. I spoke to a receptionist and asked her to connect me to a live person. She ignored my request and connected me to an automated service. I called her back and complained to her about ignoring my request and she hung up on me. I kept calling back and she kept hanging up. I had to resolve my issue through Sprint, my mobile service.

I made a claim on my phone insurance Asurion in January 2010. They told me I had 60 days to pay my deductible. I call and paid it on the 59th day, they took my information and told me that it will be 2 days. I will have my new phone. About a week went by and no phone, I call and ask them were is my phone? They told me there was no order but they see were I call, so they try and do it over then. They say that the 60 days had expired, so the rep told me they will call back. He was going to talk to his supervisor. The rep call me and said that in the last 30 days, they needed a phone that was on my account which was 2 different phones but not the broken phone (Blackberry8130).

So, I agree to send in the working phone, no deductible was talk about. Next thing, I know there is a $100 added to my Sprint account for deductible that I never agree to yes I got the new phone but you also got my working phone and you want me to give you $100 dollars and I'm stuck with a broken Blackberry send me my phone back. Sign you can't spend my money.

Asurion blows. They make it impossible to talk to a live person. I opened a claim on their website when I lost my phone. That night, I found it so I thought I would go cancel the claim. The website wouldn't allow me to do it. They had no contact information and the phone system wouldn't transfer me to a person. Eventually, I was like why am I bothering. I got my phone back but I was curious just how horrible Asurion really was so my quest continued. I called Sprint, my carrier now, and explained my difficulty getting a representative on the phone and they transferred me to, guess what? The Asurion automated phone system. I could have sworn.

I just explained to the Sprint representative that I needed a warm transfer to a person with a pulse. I didn't say it like that. I was polite on the phone. So I hang up and called back and the Sprint representative warm transfers me to a chick named Maria who had an accent so thick that I almost asked for a translator. Finally, she tells me I can't close my claim and it would automatically cancel after 60 days. I asked her what would happen if my phone was lost or stolen and she couldn't confirm that I would be able to use my insurance during that timeframe even though I'm still paying for it.

This company is a scam. They are only replacing your phone with someone else's damaged property that they shined up a bit. They will not actually put you back in the position you were in, prior to the damage. Things like the SD cards that go with your product - not included. They are "accessories". We should all be contacting our service providers and complaining that this company is not acceptable as an insurer, and make it clear that we will cease doing business with them if they are the only insurer available.

Can someone tell me if it is true that Asurion has a monopoly on Equipment Protection for all mobile phone companies. I am planning on changing to a new phone carrier because of the frustrating experiences with customer service with the company and Asurion and I need to know what company does not do business with Asurion. In addition to the difficulty trying to get in touch with them when you have a claim the latest issue is as follows: My daughter lost her phone and after several failed attempts to navigate through the process of placing a claim, we were finally successful.

When the phone arrived, the keyboard came off the phone the next day. My daughter was able to get the keyboard to stay on and the phone seemed to work properly and not wanting to go through the frustrating process of trying to return the phone, and since it seemed to be working she figured it was okay. For several days it did work okay. After a couple of weeks, it started to randomly do strange things. Now when the phone is about two months old, Asurion says that I need to pay another $100 to replace it.

They said that the warranty is void because the keyboard came off and we should have sent it back within 7 days. I say that a phone to last 2 months with absolutely no physical damage on our part just faulty equipment sent by Asurion and a loop hole they want to collect again. $100 unfair charge for faulty equipment sent by company.

I have been paying these guys $7 a month for many, many years. They have raised my deductible to $100 from $50. I just made a claim because I thought my phone was rain damaged, but after it dried out it was fine. So, I tried to cancel the order--only a few hours later. There is no way to reach these clowns directly..just a phone tree or the website. I had to call Sprint and have them get a representative. The Sprint rep said the Asurion rep said they would take care of it, but when the Sprint guy hung up, the Asurion rep said there was nothing he could do because it was already in shipping. Complete hogwash! I am out a hundred bucks.

Wow, what a nightmare. I had three claims out at one time with this company and only one had no issues...yet!

I had to get my son a replacement phone because the buttons starting come out of the pad on his Chocolate. The replacement did arrive in a timely manner; however, it stopped working the next afternoon. I called these "lovely" people they have in customer service who informed me that I never activated the phone. Well that's hilarious...it was fine to make and receive calls and texts for the brief 12 hours that it did work. I called my carrier while on my phone with Asurion who informed me that it was activated! The man on the phone with Asurion was rude, talking down to me and very condescending. So had to wait again...this time for a replacement phone for the replacement phone and since I had two phones out at the same time, they needed my credit card information. Serious?

Second claim, no glitches. The phone took a rain bath for about an hour and was acting funny. However, by the time that replacement showed up, the wet phone was working just fine (I love LGs).

Third claim has since been canceled and I ordered a phone from my carrier. The original phone was lost back in February. When I entered the information online, I input the wrong date of loss. My bad, I admit my error. I was not able to make any corrections and ended up having to call them again. Great! So the lady this time tells me that she can fax over the affidavit for me to fill out and send back. I don't have access to a fax so I asked her to mail it out. I sent it back the very next day that I received it (a week after the request) with all the information. I even called my carrier again to make sure that I had the right date and ID number.

That was a week ago. Today I check my email and guess what: there is an issue with that claim. They have a date of March 4th for the date of loss and I am looking at what I faxed these people showing 2/5/10. The "lovely" person I spoke to this time was also condescending, talking down to me and talking over me.

I work in a call center and have been doing customer service forever and a day; do they even train these people or just pick them off the streets and put them on the phone?

Shoot me in the foot! I will Never have insurance coverage on my phones again! The amount I paid these people each month plus the deductibles, I could have bought brand new phones.

I am being charged for a phone that was returned. I sent it back with the envelope that was provided and it was sent to the wrong place, it was sent to Asurion. Verizon called to verify that the phone was sent to them requesting the phone be sent back to Verizon. Asurion is unable to send it to them and I am being charged for an HTC smartphone that was returned.

"I received a final notice letter accusing me of not returning damaged equipment to you. I returned the equipment back in a plastic enveloped provide with my shipment. I am very this disappointed in your services. I mailed it back immediately. If I would have known this was going to happen, I would have sent it certified mail so you can't accuse me of this. How do I know you guys didn't misplace it or how do I know you guys didn't fail to process it correctly? Your system of returns needs work. I am very unsatisfied with your service and wish to take this to a mediation process. This is unfair and I am so unhappy with you guys. I pay insurance for a reason. "

They are holding me responsible to pay back $200 because they lost the equipment I returned to them. They need to make a better return system such as a system that has a paper trail so they can't falsely accuse and hold customers responsible for paying for things they do not owe. I pay for insurance for a reason. Besides, I returned the equipment. They can look at my records I have always paid bill on time and etc.

On Monday, March 8th, I contacted Asurion and began the process for phone reimbursement through our Sprint insurance plan. Today is Thursday and we still haven't completed the claim.

On Monday, I was told that my credit card (that has a zero balance) was declined. I was recently robbed, so I thought that maybe there was some mix-up between the old cards and the new ones.

After speaking with the credit union, I called back on Tuesday and assured the rep that my card was active and in good standing. Again, she told me it was declined. I used a different card. According to Asurion, that card too was declined. I then called my credit union on a three-way call with the Asurion rep and the credit union employee asked the Asurion employee, "how could she know that the card was declined when there was never an attempt to run it?" She said that whenever a card holder attempts to use their card, it can be seen on their system. She was obviously embarrassed and said that someone would call me back. On Wednesday, I called again (when no one called me) with my Mom on the line, armed with her unlimited Amex. The Asurion rep said everything was fine and that I should receive my phone the next day.

I called this morning to try and obtain the tracking information, and was told that none of the cards that were given were acceptable. It was suggested that I go to the local Wal-Mart and purchase a prepaid Visa card and call them back when I have "guaranteed" funds.

I will be purchasing a new phone from our local Sprint Store in the morning, but I am hoping that there are others who are just as angry, disgusted, and ready to do something that will join together and protest this fraudulent, lack of integrity, bogus company? After recently being robbed at gunpoint, I can tell you that I'm very tired of being a victim! This has got to stop!

I have been a loyal customer for 15 years with Verizon. They deal with Asurian, who has led me to believe that 5.99 a month for the past 10 years I will get next day delivery if my phone were ever lost, stolen or damaged. I bought a new phone on Tuesday, end of March. I realized that by the storm, which was on Friday, my phone was missing. So on Sunday Feb. 28 I called Asurian and made a claim. I needed to reactivate my old phone to make and receive calls. The first phone I was told things were fine, to mail in the maker model #, which I did. I was sent an email Monday March 1st that my claim needed a signature. I went to the store, the reps pulled my information then faxed all documents again, signed.

Today I received another email stating that they will not process my claim because the phone that is active is the one they will send me. That's not the phone I paid for, but is the old broken phone I canceled and reactivated when the new one was lost. They also stated that my ID was not clear, which they did not mention the first time I sent them my ID. I have never lost a phone, there is clear evidence that purchase of a new phone is on the records. The new handset is not being used. I have my receipts. I have been misled.

My old phone freezes, cannot get any emails, text and cannot make calls. This is my only way to communicate as I have no other phone. Asurian has completely let me down, it seems as though I may have to go in and buy another phone. 5.99 multiply by 10 years, no claims plus a 88.00 deductible for a 178.00 phone and no fast replacements. They are robbing people.

My son recently lost his phone and I've carried insurance on our phones since we became Sprint customers in 2007. To my disappointment, Sprint has changed insurance/replacement carriers and now works with Asurion. We had nothing but problems with Asurion. It's impossible to get a rep on the phone unless you go through a Sprint CS rep to get to Asurion. Once we started a claim, they insisted that I copy and fax my driver's license to them before they'd consider the claim. Then they'd get back to us in 2 to 3 weeks with an answer! We just gave up and assigned an old phone to his number. Now, I've dropped my phone in water.

I started a claim and again, they demanded a copy of my driver's license. I reminded them they had one on file from before. They said they don't keep that info on file. Since I do not have immediate access to a scanner and fax, this is a huge hassle. Besides, I need my phone now because I rely on it for work. Again, if I send in my photo ID, it will take them 2 to 3 weeks to decide if they're going to honor my insurance plan. I pay $7 a month for each of the three phones on the plan. It's not even worth it. Hopefully, Sprint will be able to fix the issue. After this, I'm cancelling the insurance and saving the $21 a month. Asurion is absolutely horrible to deal with! I wish Sprint would go back to the previous company!

I recently tried to file an insurance claim on a phone that was lost. When I verbally agreed to add a line to my family plan (myTouch), I added the insurance to cover the equipment, or so I thought. The sim card for that phone was briefly put into another phone and the myTouch was lost in the process.

I contacted both T-mobile and Asurion regarding the lost phone claim. A phone I had paid for including the insurance each month and the "special features" the myTouch require per T-mobile. I was told, because the smart card had been transferred into another phone, that the insurance company would not cover the claim for the original equipment covered (myTouch), that my contract was for and that I thought I was paying insurance for.

So I have been screwed over because I can not get a new phone even though T-mobile was gracious enough to contact the insurance company on my behalf to provide proof of purchase for the myTouch on my account. I have been with T-mobile since January 2001. So now I am being charged the early termination fee and have paid insurance for equipment that apparently is not covered because of a brief sim card transfer into another phone.

What I agreed to was insurance on the phone equipment not the smart card. The smart card cost about $20.00 whereas the phone was over $150.00. Despite many hours of phone conversation, I was neither helped by anyone at T-mobile to correct my issues or anyone at Asurion. Bottom line: Don't insure your phone because it's not the phone they insure, it's whatever you put your smart card into and they will not honor any legal claim for the original equipment you paid for. It's a waste of your time and of your money.

Asurion sold my defective phone and never cleared out my email . So a new customer was able to go into my email, get social security #, private client info, credit card number and several passcode information. Last May, I mailed back a defective phone and Asurion sent me a new phone to activate over the phone, which I did. 7 months later, today, January 3rd 2010, I called Sprint to ask them how and why another Sprint customer on the Now Network is emailing me with my email address. At first, they said the email is separate but this other Sprint customer in a joking harassing manner explained they can see all my emails. They do not have my password to AOL but they are able to read everything because the phone they purchased came with the email already signed in and activated.

I then realized a phone I sent back must have never deleted my email icon. The phone did not work. I surely could not and with all their privacy policies and under law Asurion or Sprint should have made sure it did not have any previous customer's vital information. Did they not care about the potential identity risk this ran for me? I called Sprint and they informed me it is Asurion's fault not theirs. After that, they removed this old pin /old phone now owned by some other person and told me she can no longer get my emails. But how do I know she did not write it down and will open a credit card in my name tomorrow or did she already? This is stress. I have worked so hard in getting my credit back up to par and the thought of someone ruining it due to Asurion's mistake makes me sick to my stomach. Not only that there was a lot of other people's private info, I could get in trouble for if it got out.

So as I type, I am waiting for a Supervisor to call me back from Asurion. Sprint was nice enough on the third phone call to call them for me since I could not get past the first prompt "enter a valid phone number". My number is valid but the automated service did not recognize it and hung up on me every time I tried. The woman I briefly spoke to from Asurion who promised a call in the next 24 hrs commented and said this has happened before. They must not be too worried about liability and basic customer service. Well I am requesting they pay for my fraud alert account I am getting. I would rather be prepared if this other person who got my info tries any funny business. I do not want to wait and cross my fingers she is a good soul.

To sum it up, Asurion is not a good insurance company from my experience and what I have read.

I was mis-informed by T-Mobile when purchasing insurance to replace my lost or broken phone. I have been paying $5.99 a month for a year and a half. When I went to T-Mobile 9 days ago to replace my broken phone, I was told that I needed to call Asurion and get a claim #. I called them on 12/21/09. The man asked me all kinds of questions that had nothing to do with a broken phone. He asked me if I had lived at different addresses in different states. He also asked me if I had ever owned or leased a list of cars. He also asked me if I knew 2 different people. When I told him I knew one of those people, he then asked if she had ever lived in IL or TX. He told me someone would call me with in 24 hrs. to finalize the claim. There was no mention of a deductible. On 12/28/09 I called them back because I still had not heard from them. The lady asked me for my birthdate and if I had ever lived in a certain city and asked me about another list of cars. After all of this she transfers me to someone that will arrange for free shipping of a new phone. That is when I find out there is a $90 deductible and the phone won't include a battery. What if our current battery is damaged?? From what I have read, it is a used replacement phone that they send - not a new one. I told them to forget it!

I pay monthly for Asurion insurance. My phone was stolen. I filed the police report and paid the $130 to Asurion to receive a new phone. I received a refurbished phone with no battery, charger, or sim card. I called the next day, and they said I would need to read numbers off of the phone. I did not have the phone with me, (I was at work), and asked that since it was their mistake if they could just send me a new battery and sim card so that the phone would work. They refused. I called the next day and gave my information. They still did not ship the items.

I sent an e-mail to their "CEO" and to their customer service representatives. I did this daily for a week. I am leaving for Christmas travels tomorrow, so I broke down and purchased the items myself today. I had to pay $85 for a new battery, $25 for a new charger, and $20 for a new sim card. This is all on top of what I paid to Asurion all because they were unwilling to help me out. Once I got the phone working again, I called them once again. I waited on hold for about 15 minutes while they found a customer service representative to help me. They said that they had contacted me via phone. I think what they were referring to was the 1 voicemail that was left in response to my numerous e-mails and phone calls where someone told me to call Asurion again. Obviously I was unable to receive the phone call since they did not ship me a sim card or batter and I was unable to receive phone calls.

The reason why you have those problems with Asurion is because some of their suppliers are companies with no reputation and lack of ethics as PCS Wireless. PCS Wireless, LLC based in New Jersey is one of their cellphone's supplier. PCS Wireless is a cellphone distrubutor company of reconditioned, refurbished or used phones. PCS Wireless in-house refurbish cellphones but they do not have the endorsement of brand companies such as Motorola to do it and they also do not have neccessary equipment to test the phones once refurbished.

You should see the conditions of the cellphones and accessories they sell. They received them in boxes all mixed and dirties and some of them are lemons. They separate and clean the cellphones with handsanitizer and acetone to have the logos removed. Other group refurbish them, have the housing and/or keypad changed, weld interior parts and try to make them look like new but the reality is that the exterior is new but the interior is [bad], a garbage. When they refurbish the cellphones they do not test them for performance because they have no equipment to do it.

It is not the point of receive an upgrade phone but a good one. I work for PCS Wireless once I started there and saw how it was. I cancel right away my insurance with Asurion. You pay tons of money for the Insurance to Asurion and they use cheap companies.

In the nine months I have been with Sprint, I've had my phone replaced 3 times by Asurion, each "new" phone lasting hardly 3 months.

So my terrible Samsung Rant has cost me $0 (initial cost from Sprint)+ $50 (1st replacement)+$50(2nd replacement)+125(cost for somehow them not "receiving the phone" as if I want their defective phone)+ 3.10 (tax for the defective phone I returned)+ $7x9 (cost for program times months enrolled)= $291.10!!!

This company is a rip off, another ingenious way to take your hard working money...DONT SIGN UP, SAVE YOURSELF THE TIME AND HASSLE! CANCEL IF YOU ARE ENROLLED IN THEIR PROGRAM!

Asurion sent me a replacement phone for my phone that I broke. It was of course a refurbished phone. THey charged me the $50 deductible within 5 minutes of my order. The replacement phone had two letter that did not work on the keypad. I called Asurion and they said they would send another. THe next day i received the 2nd replacement phone. When I tried to activate it, it didnt work. 45 minutes later, the Verizon rep. informed me that Asurion had labled the phone as lost/stolen. So basically I was given lost/stolen merchandise and they sold me lost/stolen merchandise. Which is illegal. When I called them to complain, they said they would send me another phone. I said NO. Then when I asked for a refund they said yes, but I would have to wait one to two weeks for a refund. It only took them 5 minutes to take my money and it will take them 2 weeks to get me a refund. How ridiculous is that? I have filed a complant with the BBB and will file with as many places as I can. This company is a scam and a waste of money, I wish I had found this web site before I signed up for this service

Since someone thinks that I mistreated my phone and that person had not even seen it is not good business. The phone doesn't even have a scratch. Asurion has poor warranty on their product, and even worse customer service. I will take this as far as I can. I will no longer carry Sprint and try to find a diffrent insure of my phones.

They want me to file a new clain for a Refurbished phone... pay another $50 dollars, I am not going to pay for another junk phone. I am left without a phone. If I pay for a service, I expect to receive a new phone, not refurbished equipment.

I have a T-Mobile phone (HTC Touch Pro 2) insured with Assurion Insurance. I was robbed while out of the country(Nigeria) and my phone was one of the items that was stolen. When I returned to the US, I filed a claim with Assurion but my claim was denied and the reason I was given was that the phone did not have a T-Mobile sim card in it when it was stolen.

At that point was when I was told that the T-mobile sim card had to be present in the phone for the claim to be valid. However, the representation made to me at T-Mobile was that I was insuring my phone and not the sim card. T-Mobile actually provided me with the unlock code to the phone so that I could use a foreign sim card in my phone while abroad.

I believe Asurion is trying to use this as a reason to pay the claim. Consequently, I have not been able to use a phone that will enhance my business. I will have to pay additional $696.00 to replace my phone

I pay insurance monthly for my daughter's phone. We have been through 5 phones already in the past 2 months. The steps are, ship the damaged phone, wait a week for the replacement phone, when we get the phone we have to re-program information back into the refurbished phone only to find out it too is damaged. I talked to the supervisor Jennifer at Asurion and I expressed to her that I could have set aside this money instead of paying Asurion and bought a new phone that way. She said, "Well, to each his own." Sounds like Asurion is not for the consumer.

We have to be without a phone for weeks at a time since August but I still have to pay my monthly bill. Each time the phone has to be replaced we have to spend a minimum of one hour on the phone troubleshooting! I have looked up complaints online on their company and found that there are unsatisfied consumers all over the nation.

I called the Asurion and told them that I had been sent a defective phone. I was told that i was past the 7 day limit to get it replaced. I asked for a supervisor who held a hard line: I was past the date for returning the equipment. Did I want to file another claim? ($50) Heck no. The phone was sent to me with problems. This is a scam. The QC on their refurbished phones is poor if you read other complaints. You're just buying someone else's problem for $50 and the monthly fee you've paid in. If offered this insurance, don't take it. If you have been scammed, write your carrier. If they get enough complaints maybe they'll dump this company.

Stupidly I too purchased the Asurion warranty from Alltel. The first time I used it for my daughter's stolen phone - no problem, called, went to store one hour later, new phone. This time, NIGHTMARE! My Blackberry quit working. Alltel couldn't fix it so they said "go to the store and they will give you a new one!" Of course THEY LIED. Store managers at Alltel said, no you have to file an insurance claim BY MAIL (in today's society?) and then get a phone mailed to you.

I was without a phone for 7 days. Get the phone, obviously a refurbished one, no sample pictures, icons missing, etc. Call Alltel - they can't help, give me Asurion's number. Indians who can't be understood tell me to remove battery and read numbers. They are too small I say. They tell me to GO TO THE STORE and have the numbers read. imagine my reaction! Got a supervisor who tried to help but the internet wouldn't work. Said he will send me a NEW PHONE overnight, not a REFURBISHED. WE'LL SEE, won't we?

No phone for a week, not safe, driving with no phone in case of emergency, paying $200 a month for cell and data service and no service (as no phone) for a week. Must activate and reset up all phone functions. Why did I pay for a new Blackberry ($200) and get a refurbished piece of junk that someone else didn't want?

My husband made the call, explained to the representative the problem and was told that the phone would be replaced, but the company did not have the same phone available (an LG Shine) and that we would be sent another model that might be a new or refurbished model. The model number was given, but I'm afraid that meant nothing to us since we were given no choice or time to research what we were being sent. My husband was then told that a $50.00 deductable would be charged to our phone bill.

We were given no chance to find out what model we were to receive, we had never clearly been informed about the deductible and were taken totally off guard by Asurion. I was listening as my husband spoke with the representative and was horrified by the expense and immediately searched for prices for a replacement battery. After I found the battery for $15.99, my husband immediately called Asurion back. This occurred within approximately five minutes after hanging up from the first call (definitely in less than ten minutes). He was told that he could not cancel and that the charge was nonrefundable.

I went on to call AT&T to complain about their service provider. The customer service representative from AT&T tried to assist me, going so far as to contact the company and carry on a three way call, to no avail. The same stance was maintained. Although AT&T offered to credit my account the charge I feel that Asurion gave extremely poor customer service.

When I complained to the AT&T customer service representative about the poor quality of the company that they use to service their accounts she started the process for me to lodge a complaint. She came back on the line saying that she had located a number for a complaint service with Asurion. She put me through to talk to that representative who very kindly condescended to make an allowance and credit the money back to my account after I returned "without activating" the phone I would receive.

I at that time expressed my dissatisfaction with their company policies and explained my intent to log complaints against them. I feel that since their site advertises "next day" shipment (I checked the site after the contact) and my call came within ten minutes of the order they could have assisted me without putting me through so much.

They absolutely refused to provide assistance until I threatened to file complaints and blog about their company. This takes advantage of all other customers who are rushed into an expensive decision with no recourse who are either not willing or unable to complain bitterly. People should not have to waste time and energy and become distraught due to questionable company policies.

I would like to see a change in the way customers are informed of what they are getting for the money they spend on insurance. They should be clearly informed that the phones they have insured will not necessarily be replaced with the same model, that the phone they receive may or may not be new, and that there is a $50.00 nonrefundable deductable. I also found out in the course of my conversations today that if some poor soul had two claims on this insurance within twelve months they would be dropped immediately. Asurion needs to make sure that all of their customers are clearly informed of these policies.

The situation upset me I couldn't reach my destination or where to go finally I get home and remove the battery and the phone started working again but not receiving personal or work emails

I stay incommunicade for a week then call sprint again they showed me again that the Service was fine and that the problem would be the phone call your company and returned to tell me I had to do the procedure again useless turn off the phone and everything again but seem I do not have another line to call them a man named Luis advised that I have to walk from my house to a pay phone or fence to my work which is half hour from my home to call and I had to play again the useless procedures again I did it with sprint repeatedly before and was nothing wrong with the service the problem was the phone againg I ask to talk to a supervisor and I started my communication in Spanish and ends with a manager in English I have no problem communicating in both languages but this person does not understand him nor listened to me at least is what he told me he had repeated that to find another phone to call and do again the useless procedures that previously we did
the truth is that I am very upset with the politics and the irrationality of your employees if I want to replace the phone again.I think I wasted an hour talking with different people to take the poor result that is not a

way to treat a customer I expect a prompt response because the phone that I hace is not working well and I am not willing to waste another hour on the phone to fix my problem thanks

I lost my G1 phone and paid $130 to Asurion for a replacement. It took a few calls back for me to finally get them to do what they said they were going to do - send me a shipping label so I can send the phone to them.

Five months later, the new G1 phone they had sent me began to malfunction. I would click on one application, but it would open a totally different application. In addition, the phone would intermittently restart in the middle of whatever I was doing. I was also getting error reports half the time when I opened an application.

I called Asurion and they did the troubleshooting with me. They had me do some special reboot and told me to call back in a few days if it didn't work. I called back eight days later and they said that since it had been over a week, they had to do their b.s. "troubleshooting" again. I even spoke to a manager and he wouldn't proceed without the "troubleshooting" because it was policy. So, I had to go to the T-Mobile store to use their store phone so I could do the useless repeat of their "troubleshooting" process.

In the end, it was confirmed (again) that my phone was defective, so they said they were e-mailing me a return shipping label. They never sent it. I called back a week later and got transferred to three people before finally ending up with a guy who spoke unintelligible English. It took a 15 minute phone conversation for me to simply get him to send the return label like they said they would before. Then after all the hassle and irritation, he asked me how the weather was in my area. I hung up.

While I am very grateful I am covered with a warranty, the sheet of paper I got with the shipping label to use stated that Asurion would call me to let me know that they received the xbox and that they would email me as well, and do the same when they shipped it off again. They didn't do any of that before and they have not done it this time as well. When it was off in March, I called them the day my xbox ended up arriving, and they still didn't tell me they had shipped it.

I had an accident with my brand new Blackberry 8830 World Edition phone. Thankfully I had purchased insurance, and I called Asurion to have the phone replaced. I paid my $50 fee and got the replacement the next day. I noticed immediately that the replacement was a refurbished model, but thought I would give it a try because surely Asurion was an honest and reputable company...boy was I wrong!

About a week later I noticed I had to "wiggle" the charger wire for it to make the connection. I called to see if they would replace the replacement phone and was told "if the phone is still working we can do nothing to help you." I should have known I was in for trouble.

The problem got worse and worse, and three months later, the charging port quit working altogether. I called to explain the situation AGAIN and asked them to send me a second replacement because this one should still be under warranty. I was told "since you wiggled the wire so much, you've damaged the phone" and they would not replace it without my filing another claim and paying another $50.

Asurion should be investigated for their business practices. It's NOT about the loss of money; it's about being an honest and reputable business and serving the needs of your customers. They have not served me well.

If they are replacing a piece of equipment they should be required to replace it with NEW equipment, not junk that they've pieced together.

I requested a call from the shipping supervisor and no one called. I keep calling them and they keep requesting a label to be emailed to me. I never receive it or a call. They have had me wait for via email, USPS, and UPS, still no label.

Asurion Insurance is a major ripe off. You pay so much a month and then $50 fee and they send a rebuilt substandard phone that breaks in less then two months. When you contact Version Wireless and Asurion about the problems they pretty much tell you to pay another $50 or go to hell. I know so many people who have had these problems. $7.99 monthly insurance fee x 5 phones x two years + two $50 fees =$1058.80

i began my claim and got the run around with their horrible customer service. this company is BIG waste of money

On March 3d, I lost my phone. I reported the loss to Verizon Wireless at my local retail storefront and had them deactivate that phone, immediately. I filed a claim with Assurion for the lost phone, paid $50.00 deductable by credit card. I received an identical replacement phone the day after filing the claim. Two days after receiving the replacement phone, my original phone was found and returned to me.

I called Assurion to find out the proper way to clear the claim. I was told to return a the phone. I can now not get a refund because I kept the wrong phone. Nothing was said, in any converstaion with Assurion, about which phone to return. I had two perfectly good, identical telephones in hand. One was functioning, the other, only deactivated. When I called to check on the refund of my deductible, I was told to return the replacement phone and a refund would be sent. I asked for my original phone and was told it no longer existed and it was impossible to return.

I have put 2 claims in with this company only to have problems both times. The first time they lost the paper work, resent it, then they sent me a broken phone sent it back, then they sent me the wrong phone, 3rd time and 2 wks later finally got the phone. Now had to put another claim in same thing after 2 days they sent me a broken phone, that was on a thursday they told me I wont get a new phone till the broke one is on transit so i won't get it till Monday. Meanwhile both times they had no problem taking my $80.00 deductible out of my account! Smoething needs to be done, this company is a rip off!

Here's my question I need to know am i the only one that thinks this doesn't sound right first i have dealt with a couple of the incidents that the other consumers have mentioned so i know the frustration but here's what bothers me more i pay 6.99 a month for insurance from asurion i haven't gotten a phone in 2 years but I've been paying the insurance which comes up to about 168 dollars minus a few cents now i originally got a razor phone which i payed 50 dollars for from tmobile now when i called to ask how much is the deductible they said 70 dollars now added on to the amount I've been paying for insurance i would of paid 238 dollars for a phone that cost me 50 dollars with a 2 year contract from t mobile anyone who has a plain razor no mp3 knows that it's not worth that and on top of this they send you a refurbished phone so you just paid full price for a used or defective phone how in the world is that fair or legal for that fact

i feel like if you haven't replaced a phone in a while and you've been paying insurance for as long as i was the phone should be free now who in their right mind pay full price for a refurbished phone someone who isn't paying attention i cancelled the insurance but i feel cheated they got about 184 dollars from me maybe more and i have nothing to show for it.

Sent broken cell to Asurion for replacement in October along with a fifty dollar deductible. They sent me 2 phones that were broken and refused to either give me my old phone back or to keep broke replacement. Told me if I did not send their phone back I would be charged $300 plus; yet they kept mine and I got nothing. Changed phone carriers from Verizon to Sprint who also uses Asurion. Therefore I am forced to pay for coverage with and unjustly enriched company that owes me money and a cell phone.

I was left without a cell and have not receive my deductible back and this happened in October. Now, they have my old phone which was probably repaired and given to someone else.

This company uses their contract (which you never see, receive our agree to) to club you over your head with, when you call to make a claim. You use their service/product thru your cell-phone provider. You are led to believe that the insurance you are provided with is on the phone you have just purchased from your cell-phone customer service rep. Then when you make a claim they tell you the insurance is on the sim-card(phone line) only. Also if you report the insured phone stolen on a given day and the theif takes out the sim card to use on anyother phone then this company denies your claim based on their legal bull that the insurance is on the sim card and not the $400.00 dollar phone that you thought you had insured.

After reviewing the complaints listed on this web page i feel fortunate to have T-Mobile as a provider. T-Mobile customer service felt strongly enough after two conference calls with the customer service supervisors at Ass-urion that to let a long time customer get hosed was not in their best interest and honored the insurance claim on their dollar.....I paid the deductible to T-Mobile and they are sending via express mail a replacement for stolen phone that Ass-urion used legal loopholes to denie.

I requested from T-Mobile a refund on the two months premium i have paid on the three new phones i purchased before Christmas and will look for a more honorable, integrable and reliable cell-phone insurance company to do business with. I read where another compaintant had asked for a class action law suit and i must whole heartly agree that from what i have read and experienced myself that it is long overdue with Ass-urion and if a State Attorney General from MO. does not take some action then a Attorney General from another state where this Company does business should.

I had my original Nokia 6133 for almost 2 years when somehow the inner screen stopped working. It went black. I called Asurion to file a claim around Oct.31,2008 and they sent me a refurbished one for a $40.00 deductible, within a couple of days. The phone was working well for about 5 weeks and then it started freezing up so I would remove the battery and replace it to reset the phone. It worked a couple of times, but then the inner screen went black. I tried again and the screen would show a colorful snowy screen.

I called them for a replacement and they told me I had to pay another $40.00 deductible because I didn't call within 7 days. I was never told about the 7 day warranty and I didn't do anything to the phone to cause this problem. They said that I can file a new claim and pay $40.00 or they can't help me. I said I could understand it if I did something to cause the damage, but I didn't do anything out of the ordinary that I did with my first phone that I had for almost 2 years. I was told that the colorful snowy screen was caused by pressure.

Now I'm stuck with a cell phone that can receive calls but no caller ID, no screen, and no justification. I'm being blamed for putting pressure on the phone, which is false. I feel that a refurbished phone should come with a 90 DAY WARRANTY for situations like this.

I have my phones through Verizon, which uses Asurion insurance. The first complaint is my husband's phone broke, so had get a replacement, at the cost of 50.00. We get the phone, had it for about 2 weeks, and it started to fall apart. Of course, we call up, as the phone hadnt been dropped or anything since we had it and are told, since you've had it longer then 7 days, you can get a replacement. But... it will cost you another 50.00.

My problem with this is.... if WE had broke the phone I could understand, but we didn't. Now..... I dropped my phone is some water, so called to replace it, paid the 50$, get my new phone. About 8 days or so after I get phone, I notice the hinge seemed a little loose. So, I call up and am told sorry, been over 7 days, you will have to pay to get a new one sent to you. I argued that the phone came to me defective, so I shouldn't have to pay. I hadn't dropped it since I got it, there should be no reason it should be like this. So now, I am left with a phone that is cracking, and falling apart on me. With the option of paying them AGAIN for a phone with the hope the new one will last. This company is truly upsetting with the way they handle complaints, handle problems that would be considered their fault.

Between my husband, my son, and my phones we've spent at least 300.00.

Reported lost phone in July. I was told to print and fill out affidavit, have it notarized an mailed back via certified mail. Everything was completed and mailed. I've been told that there was missing information on the afficavit (which they cannot specify), and that a letter was sent to me telling me this back in August. I informed them that I never received anything. I was told that the 60 days had now expired and the claim was no longer valid. However, they have continued to take the premiums that were paid on a phone that has not existed since July 08. This seems to be common practice for this company and it is my belief that it is time for a class action law suit. Looking for assistance.

My phone was damaged in early September so I placed a request to replace my phone. The replacement phone I received was a re-furbirshed phone and it was still defective. The battery died immideiately after one phone call, on a full charge, also the phone did not aknwoledge my SIM card, event after contacting T-Mobile to make sure they had all the correct information registerd.

In mid-September, I called for a replacement phone and the replacement phone I received was also a used phone and it was also defective. You have to use the speaker in order to hear the other person. I called asurion and was told that since this was my third phone call, I NOW qualified for a new phone. I was told to send back one of the old phones and they would send me back my new phone. They even asked me for my credit card information and was told that I would be charged if I did not return the old phone within 10 days after recieving the new one.

On November 24th I confirmed that Asurion had received one of the defective phones and was told the the order would be put through and that my new phone would ship within 24 to 48 hours. It is now December 2nd and I still have not received my new phone. I called Asurion today and was told that the phone would not ship until they received all defective phones and that this was policy.

This is the first time I hear of this policy, I would have sent both phones out to them, had I been informed of this. At this point, 2 months later I have no idea when I will receive a new, working cell phone.

On October 15, 2008, my son lost his cell phone. Subsequently, I contacted T Mobile in reference to filing a claim. At this point I believed that Asurion and T Mobile were part of the same business. Well, I found out later that each company was a separate corporation. I contacted Asurion and was told that I needed to complete an affidavit. I went online obtained the forms and completed them. I then follwed the instructions and sent the forms to Asurion via fax.

Unfortunately, what started off as a simple process turned into a nightmare. When I completed the claim documentation, I followed the instructions. Specifically, page #4 pertaining to ownership document. The form clearly states,that if the telephone was purchased via a T Mobile web site, proof of ownership was not required. After submitting my claim, I was notified by one of Asurion's representatives that I had to provide the UPC bar code or some other type of proof of purchase. I explained that the box had been thrown away and that the phone had been purchased via the internet (No receipt). The Asurion representative continued to tell me that I needed some type of proof of purchase.

I understood the request, however as a T Mobile customer,the request is a direct contradiction from what is listed on the Asurion's claim affidavit. The situation gets even worst. In an attempt to prove ownership,I solicted help from a T Mobile Rep (Quintay #871204064). Quintay contacted one of Asurion's reps and informed them that she could verify that I had purchased the telephone. The Asurion rep ignored Quintay and told her that I needed a diffrent type of verification. So, now I cannot file a claim. I was never told that I had to keep the UPC code from the box. On top of that, when you send in for a rebate, you have to mail the UPC.

T Mobile can't help me and Asurion is not trying to help me. I have paid $5.99 a month for over two years. What a waste.

My daughter lost her phone in late May 2008. We called Asurion, they sent a new phone in early June. This phone worked, but once my daughter started texting a lot, she noticed that it text messages wouldn't always go through. My husband called tech support a couple of times and they always had us try different things out. Nothing ever worked, so finally in October the text messaging completely quit working and we requested a new phone.

Asurion sent one out, this one didn't work at all. It could never find the network. So, he called back right away, and they said for us to get another phone, we had to send BOTH phones back, leaving my daughter with NO phone at all. My husband said no way, because at least the first replacement could make phone calls, and he wasn't leaving her without a phone.

They told him they wouldn't ship a new phone until the phone had been received and processed, which could take upwards of 1-2 weeks. The told him he could go to a T-mobile store and get a loaner and if he sent both phones back as soon as they showed In Transit in the UPS system, it would pop up in their system and a new phone would be shipped within 3-4 hours. So my husband shipped both phones back and got a loaner.

He called two days later after the new phone failed to show up. They now told him, both phones had to be received and processed. He spent over an hour trying to get them to ship a phone like they said, and they hung up on him. He called the next morning, finally got through to a supervisor who told him that there was only one person in the entire company who shipped replacement phones and they were out due to a family emergency, so a phone wouldn't be shipped until they returned.

My husband, who had spent hours on this issue said fine, but he wanted a refund because they weren't shipping a phone. The supervisor said no because a new phone would be shipped, eventually. My husband then said that there had to be another person in the entire warehouse that could ship a phone...and she told him there wasn't. This went back and forth and finally she said that someone would have to drive 30 minutes to the warehouse to authorize the shipment of a phone.

I purchased my son a chocolate phone through Verizon Wireless when he went to college in California. He phoned me and told me that his phone was not working. I had him take it to a Verizon store in LA and have a tech look at it. The tech informed him that he had got it wet and that is why it did not work. My son assured me he never got the phone wet.

I called Asurion and told them that his phone was not working and that he did not drop it in water or get it wet. I had to pay a 50 dollar co-pay and they sent him a refurbished phone. Not long after that he, by his own negligence washed the phone, I called Asurion and told them that, They again had me pay a 50 copay and sent him another phone.

Well, he didnt have the phone that long and the screen went blank and he could not answer the phone or get his text messages. Asurion was going to charge me 50 for another refurbished phone. I got ahold of Verizon and they told me that I should not have been charged the 50 dollars. I ended up getting him a new phone and not a week after he had it the ink inside the screen exploded making it impossible for him to see the screen (Samsung Glide). The tech told him that he must have had it in his pocket making it explode.

When I contacted Asuiron I asked them if there was any way possible he could get a new phone seeings how he only had his a very short time they stated that they did not know what he would get More than likely a refurbished phone and I had to pay 50 copay. What a bunch of crock, I believe that no matter what happens to your phone your fault or not, Asurion is going to make you pay the 50 co-pay.

My daughter's SK3 was stolen from an arcade. Now this was a phone that I just recently received from Assurion to replace her SK3 wc was falling apart after a year of use.The replacement phone started to fall apart w/in 2months. I called Assurion about it in August & was told that I had to pay the deductible again, wc I thought was unacceptable. I was planning to get their CEO's attention but alas that phone was stolen so I had no choice but to file another claim.

The SK3 wcI received last Tuesday was not working right. In addition, they sent it with the wrong charger. I called Assurion today so they can have that one replaced, only to be told that I had to place another claim, & another $110 deductible to replace the phone they sent me because as the rep Roger said, his Manager Tracey told him that what I described was not covered by the insurance. I reminded him that that's how I received the phone. He said that since I had the phone for 8 days (I rec'd the phone last Tuesday) that's the only way I can have the phone replaced.

I asked who else I can talk to. I asked him for the name of his CEO so I can write a letter and he said he doesn't know. I told him that I can't believe he doesn'tknow who his CEO is despite the fact that it's public record, & can find it out anyway.

A total of $220 since last June.

I called asurion on 10-01-08 they keEP giving me the run around about not being able to process my claim due to the fact I could not give them the exact date of last usage on my cell phone. I have not used that phone for a few months due to the fact it was not my main cell phone. So I called verizon wireless which then called asurion to give them the information needed. I then called back to asurion to finish processing my claim and then they said there was another problem-they wanted me to go online and find a form stating that I am me and also send a copy of my drivers lic. to them.

This is not the first time I have had a bad experience with asurion --a few years ago I had baught a very expensive flip phone-I had to send the replacement phone asurion sent me -back (3) times before they said they could not replace my exact phone and then sent me a repplacement that was nothing like my old one and not of the same features---also they are all refurbished phones so that meaning- you are getting someonelses old broken phone they just fixed up and resold.

So far with this claim I think I will not complete it and just cancel my ins I have paid for at 4.99 a month over the last 18 months --The claim I filed A few years ago with them was rediculous--all the time I wasted on the phone with them and being home to make sure someone was there to sign for the phone--also getting a piece of junk for a expensive phone without the same features is a rip off!

Okay. I have three lines through Tmobile, all insured..well two now since this most recent incident. I am writing regarding one of the lines that recently had it's coverage terminated after filing two claims with in a year. In Jan. 2008 I filed a claim on this line..got the replacement model shortly after.

In June 2008 the telephone was washed. I filed another claim and received the replacement phone as well. Paid my $40 deductible for each incident. The problem is that when I filed the 2nd claim, I was advised that my insurance would be terminated. Okay..I understand that the language says that the insured can file no more that 2 claims per 12 month calendar year on any covered line. When I called both Tmoble and Asurion to determine what date I would be able to have my insurance reinstated, I was advised that I would NEVER be able to have the insurance reinstated as the policy also says that coverage can only be added within 14 days of purchasing the phone. Now this isn't applicable in this situation because I've had the phone for some time.

It's going to be trying to add insurance to a phone that was canceled, by Asurion. To clarify, the only reason my coverage was taken away was because I filed 2 claims within a year. I was under the assumption that I would be able to have it added back at the end of the 12 month period, but now found out that there's no way for this to happen. So basically, they've taken my monthly premiums for several years and I am only allowed to file two claims.

There's no language that says you can't continue paying your premiums and file additional claims, if needed, after that period has passed. They are basically forcing me to purchase a new phone (and extend my contract to get a resonably priced phone) in order to have a phone that is insured. Any suggestions? I say there needs to be a class action lawsuit started against this company.

Economic damage is the time spent away from work being placed on hold, transfered here and there.

I lost my cell phone and called my cell phone company for the contact number for my cell phone insurance company which is Assurion Insurance. After having looked up my account information, the lady I spoke to at T-Mobile advised me that my cell phone insurance had been cancelled. I then told her that I hadn't cancelled it. She said that after my last claim on July 2007 (I dropped my phone and the screen broke and went black) Assurion cancelled my insurance.

I advised her that I was not notified of the cancellation. She then stated that she has reinstated the insurance on my account at which time I wondered how she could do that if she said it was Assurion that had cancelled it. She then gave me the phone number for the claims department of Assurion and told me to call them to file my claim and let them know that the insurance had been reinstated.

I then went on to call Assurion who also told me that I did not have insurance on my cell phone. I had lost my phone the day before so when I told the lady at Assurion that and then told her that T-Mobile reinstated the insurance on the day I was calling, she advised me that the company could not replace my phone because on the day I am saying that I lost it the insurance on the phone was not active. I do not feel this was right.

My question is, could the insurance company cancel the insurance without notifying me and giving me a reason for the cancellation? I feel that if they no longer wanted to insure me they should have let me know why and given me the option to insure my phone with another company. The whole cancellation and reinstatement process just gives me a sense of something is not right.

I filed claim. Asurion could not honor clain because their system indicated that I did not have insurance. I had been paying for the insurance for 18months non-stop at this point.

I called Verizon, who contacted Asurion and confirmed that I had insurance. Asurion's response to me was that they were sorry for delay because of computer glitch on their end.

Next I am told that Asurion can not honor claim because a customer representative put in two different dates of peril and I have filed too many claims at this point. Again, this was an error on Asurion's side but nonetheless, I am still denied a phone.

Then, I am told that if I print out an on-line form and fax it with a copy of my identification, I will finally have resolution to this issue.

However, once I follow through with the instructions, I am told by Asurion representative that the phone I put a claim in for will not be replace. I would recieve an LG phone to replace a 2 month old Blackberry 8330. I explained that this was unexceptable and I wanted another Blackberry.

Next, I am told I will get a replacement Blackberry if I pay the deductable. I paid the $50 copay as instructed. Delivery for my phone was schduled for Monday. However, I never received a phone.

Then, I call Asurion and they inform me that there has been a delay in shipment and that my phone will be arriving shortly.

Finally, the phone arrives. I called Verizon to activate the phone and Verizon explained to me that the ESN number was not on record and that Asurion put another ESN number on my account and so my phone can not be turned on.

I called Asurion to explain that the phone that I had patiently waited for was not functional and that they need to contact Verizon. Asurion directed me back to Verizon who again explained that Asurion needed to clear the issue.

I called Asurion and they informed me that there was an issue with the phone number and claim date and that was an error on their end. AGAIN.

Asurion told me to pay ANOTHER copay and send back the phone. Asurion said they would send me another replacement with a correct ESN number to be activated by Verizon.

Well, fool me once, shame on you. Fool me seventeen times, shame on Asurion. The narative of my experience can not communicate the amount of frustration and hopelessness I felt during the past several weeks while dealing with Asurion. I spent many, many hours on the phone with Asurion. I have been without a cell phone for over 60 days while I am still required to pay for service that I can not use.

Lastly, the unprofessionalism I experienced is insurmountalbe to any I have ever been exposed to before. Rude representatives, terrible follow-up, incorrect data entry, and incompetence Asurion demonstrated is perplexing. An example of the ignorance of this company is demonstrated when I recieve a call back from a supervisor after midnight to clarify information. When I refuse to entertain a phone call this late, her supervisor calls back. My phone rang agian after midnight waiting my children.

I have lost money related to the amount of time spent dealing with Asurion. (HOURS on the phone and time off work to sign for phone that was never shipped)

I am paying monthly payments on a phone I do not have and I have paid for insurance for 18 month so that I would be protected.

Asurion collected my monthly payments and my copay and has NOT provided me with a phone. THIS COMPANY IS FRAUDULENT.

Now, I am registered Nurse. Seven hours multipled by $40, add a day off work - 12 hours multipled by $40, add monthly payments to my wireless carrier for phone I do not have 2 multipled by $130. My economic damages total $1020

Mauldin high school confiscated my son's cell phone and 600 others. Then someone stole the whole file cabinet that the phones were in. The school principal refused to pay us for the phone so we file for Asurion Insurance to replace the phone after a $50 deductible. We receive the phone the next day in june 2008.

The replacement phone must be a refurbished one because it started to act up in 2 weeks. On Monday, July 21, 2008, it cannot hold a charge. I went online to buy a spare battery for $40. IT did not help. Call Asurion tech support. They asked me to remove the battery and look for a dot like a pencil tip and report what color is the dot. I honestly told them it is red. They told me it was shipped white and it must be exposed to moisture. My son had never drop it in water nor expose the phone to any moisture. I think Asurion shipped the refurbished phone that way.

So this is very expensive insurance. You are better off saving your monthly premiums and buy a new replacement phone that you know will work! Oh by the way if you are too honest, you are taken advantage of. Next time, if your cell phone is not working, just report that it is lost because you do not have to send a lost phone back but you have to send a damaged phone back and if you do not put tracking label on your returned damage phone, they can say that they did not receive your damaged phone and charge you $200 for you refurbished replacement phone that may quit working in a month.

Being a full time working mom, I do not have the time to deal with this type of BS and that's what they are counting on. I have to get up at 5:00 am to logon to phoneclaim and download the affidavit form, fill in the info, copy my ID card and fax it in.

I have been paying insurance @ $5.99/mo for my T-Mobile phone through Asurion Insurance Services. Unfortunately, on July 7, 2008, my phone took a ride through the washing machine. I immediately called Asurion to file a claim, as with drying out the phone, it still did not work. The new phone was shipped out on July 8th. Asurion, in their infinite wisdom to my home in Maine, with assurances that this phone would be delivered to me the same week, as I had numerous medical appts set up the following week in CT. The phone was due Wednesday.

I guessed myself that it would not be there by Wednesday, as I am in a somewhat remote area. When my phone was not received by Friday, I called and voiced my complaints, tears and all, as they had totally screwed up my schedule, not to mention the amount of time I had spent on the telephone with Asurion and T-Mobile. At this point, I found out that DHL does not service Maine, and that the phone was dropped with a post office in RHODE ISLAND to be then forwarded to me. They gave me a 31 digit tracking number, that is totally invalid, the post office has never heard of this number!

I called Monday the 14th, and was assured that it would be here by the 15th. I called the 15th, and was assured that it would be here by the 16th. I called on the 16th, and was of course told that it was lost, and that they would need another address to ship to as DHL DOES NOT SERVICE MAINE! Well, this is not Thursday, July 17th, I have no phone, I am out $70.00 and needless to say, I am at wit's end. I can't file a small claim's suit, as they are in TN.

All I can do is file complaints, and hope to recoup my losses. I am also going to call the bank/credit card company to see if they would be able to remove this charge from my checking account. My only fear being that they add it back on next month. At this point, I am out the $70 for the deductible, and $5.99 a month for the phone since last June, which is about $80.00.

Many hours on hold with Asurion. $70.00 deductible, and at $5.99 a month, about $80 for the assurance of having the phone replaced.

My cell phone LCD keeps breaking, deductable is 100.00 and they want to wait 24 hours to examin my claim. TMobile Dash HTC phones are so delicate. I went to TMobile and the rep told me there was a know issue. asurion wont upgrade my phone. They want me to wait. The first time I files a claim, I just called them and gave them my cc # and they sen me a new one.

I dont have access to email when I am not in my office, I cant look at my contacts, who has called or who is calling. The second my contratc is up with TMobile, I am out of there.

I have paid insurance premiums for 20 months on this phone at $5.99 a month- It broke in my son's backpack and it we received a replacement promptly today but the new phone went through the washing machine in a pant's pocket. I paid $50 dollars to have the phone replaced and now will be charged an additional $50 which is not my complaint. My complaint is that now I have to fill out special forms and send proof of identification and wait 24 hours while they decide if it is me or not. I pay them promptly and now have had an accident when I need their services and they CANNOT BE COUNTED ON TO DO WHAT THEY HAVE BEEN CONTRACTED TO DO. IT IS NOT LIKE THEY ARE GIVING YOU ANYTHING YOU STILL PLAY MORE THAN THE PHONE IS WORTH. THEIR REFUSAL TO DEAL WITH THIS AS THEY DID THE ORIGINAL CLAIM IS HARASSMENT.

I have paid them for a service and they have refused to deal with the claim in a timely manner. I think the fact that these phone companies refuse to replace damaged phones without restarting contracts requires consumers to purchase these expensive plans and then the insurance companies hold you hostage and try to get out of replacing a phone when necessary, I have not had a claim for 18 months- now 2 in 2 days must surely be seen as an emergency.

I have a blackberry 8100 in which I can only talk through the speaker. I can not hear the person on the other end but s/he can hear me. I called, first, T-Mobile to report the problem and tried to trouble shoot--did a master reset--the whole nine yards. After dealing with them for several days, I was advised to go through the insurance--ASURION. It has been down hill ever since. Although I have been paying on insurance since day one of owning the phone, they wanted to continue troulbe shooting. I explained to asurion that I have done everything that I am being asked to do, again.

Well, because I had not spoken with anyone in the last 24 hours it was necessary to do everything again. I still do not have a phone. I was so frustrated with the whole ordeal. I want a class-action suit against ASURION. They are just collecting money and delivering no services. After doing everything a second time, I was told that I needed to pay a deduction. I pay every month religiously. This is my first time filing a claim and the experience left me feeling used and thrown away.

I have my phone service with tmobile. sometime around mid 2005 i noticed i was getting billed for something with ASURION at 5.99 a month! This was not something that I authorized so I called tmobile to remove it around 9/10 of 2005. They did according to their records. Well, every month since then, I get so busy that I do online payments for all my bills. I started to shop around today and I decided to see what services I have (minutes, text etc) and I noticed other services on there.

When i realized it said ASURION again, i was furious! I emailed the tmobile customer care and they confirmed my suspicions. They did remove it when i called them to dispute back in 2005 but then ASURION turned around and re-activated it. they did not notate why or who did it but suggested I call them. I have just now sent them an email demanding a response in writing and a reimburesement from 2005 and on! I cant believe that this optional insurance which is supposed to be added by the customers request only.

Being that this is the second time its happened, its so stressful. At 5.99 since 2005, its money that was billed and added that was unauthorized. I call this stealing.

Yesterday called the 1 866 number Asurion, they refused to replaced the phone for my daughter. So I had to contact T-mobile to cancel the phone insurence coverage for all three cell phones, that's 15.00 dollars a month of wasted over a year!

Phone stop working, they claimed the sim card wasn't in that phone that day. Hello, I keep telling them it not working of course it would not show up their end of confirmation computer sim card system. It will show up the older working phone that my daughter had. If the broken/not working phone do not work it will not show up in Asurion system. Their concept policy is incorrect and very retarded! Plus they would have charged me 70 dollars to replace it, the store is much cheaper. What's the point having phone insurence! I am deaf and my daughter is hearing. I will not accept any attorney fees, Asurion is the problem they must paid for all attorney fees to adjust their policy/rules and high charges.

I purchased a Motorola SLVR through Metro PCS in Miami Florida. The sales person advised me to purchase insurance through Asurion since the phone was for my 14 year old son. This was in February 2008. Last week my son lost the phone and I contacted Asurion. They processed my claim, charged me an $85 deductible but send me a fake phone.

They send me a phone as a Motorola but it isn't. It is also defective, the USB opening doesn't close all the way and it remains hanging open. I contacted Asurion and the tell me that they apologize for the inconvenience but that I have to keep the phone because it doesn't have any techical problems. I requested a supervisor and the rep just repeated the same information.

So in a few words, they charged full price for a fake broken phone and they refuse to replace it for the equipment that I paid for.

I reported a cell phone as lost. I was told that there was a $50 deductible, and they would ship me a phone like the one I lost. I found the phone the next day, and it was in good working order. The other phone had been shipped, so I sent it back unopened. My phone bill for February contained the $50 charge. I was told by the insurance company that the charge was nonrefundable. Fine, I said. Send me my phone, and I will use it for a spare. They said they would if I sent them the perfectly good phone that I found! I refused to pay the $50 and hung up.

Loss of coverage for one year and a $50 charge on my phone bill, that, so far, I am not paying.

My cell phone stopped working on 1/14/08, so I purchased a new battery and it still would not work. I called my cell phone provider, AT&T/Cingular, and they tell me to make a claim with Asurion. I did so and on Saturday received a cell phone of lesser value that was totally ugly. I had a SLVR Bubble Pink and the send me a black fliphone, nowhere near what I had (I can buy a pre-paid that looks better). I called Asurion and tell them that I am not pleased with the replacement phone and the rep. pretty much says, "oh well". I have had this insurance for many years and it was mey wasted - $4.99 a month and then a $50 co-pay. I would have done better had I just put my money in the bank just in case my phone was lost, stolen or broken. I am filing a complaint with the Attorney General and BBB.

My cell phone was not holding a charge. I called Asurion, my insurance through Verizon, and they said it sounded like my battery and marked my account. I replaced the battery. My phone immediately drained the battery of charge and now it will not remained charged. I then plugged my phone in and went to bed. I woke up to this feeling of pain on my knee. My cell phone overheated and it burned my knee. The front screen lost all color and turned white. The phone left a burn mark on my knee approximately an inch long, I took photos immediately.

I called Asurion that morning to tell them what happened. They transferred me four times because those representatives were not able to help me with this type of claim. They put me on the phone with a supervisor, who was a jerk and he told me customer services would be contacting me. She called and left a message and I called her back the next day. She told me that all electronics can burn you and was extremely rude and hateful. They said they would send me a courtesy phone. I told her I do not want the same kind of phone (why would I want another phone that could burn me?). She got nasty with me and told me that the phone I had was brand new and not refurbished (it was a replacement phone from an earlier claim in June). She said I could pick a new phone and call her back by 5:30 and it would shipped the next day. I called 3 times and she did not answer and I left a voicemail. It has been 5 days and no response.

It burned my knee and left an inch burn mark. I also cannot really use my phone anymore without it having to be plugged into the wall.

I purchesed insurance with this company for coverage of a cell phone. When filing a claim, I was sent a lesser value phone. I was told by a represenitive the the policy is up and they will be unable to replace the phone with an equal value one. Asurion failed to correspond with the Better Business Bureau and is less than helpful in helping the customer understand and dealing with matters of good customer service.

I told the Asurion customer service person that my prior phone died and that I was told that I did not have insurance. I looked at my phone bill, and I pay $4.99/mo for Equip Insurance Premium. I told her I had to pay for a new phone. I asked if I had insurance on the phone itself. She said, "You have insurance on your line." I asked her to explain. She kept saying the same thing, so I repeated what I'd told her; and she said yes, that I had insurance on the phone equipment. I asked for a credit on my bill, she said I would have to pay $50--that my problem was with the store. It was an AT&T store. This is a run around. And I just started with AT&T: NOT A GOOD START.

I will have to use my time, gas, and wear and tear on my car to return to the store (where the sales clerk lied to me) and spend more time having to point out that I pay insurance on my phone equipment; and since it was obviously a problem with the phone itself, (I hadn't crushed it, gotten it wet, etc), my phone should have been covered.

i'm possibly out of 110.00 if they don't send me a working phone.

We pay for insurance for cell phones 4.99 each for three phones. In June we requested and received a replacement phone they charged 50.00 charge for a used phone, which we accepted. On October 1st my daughter thought her phone was not working she called to request a replacement, within the hour called them back to cancel and was told she would still be responsible for $50.00 charge. 1) It hasn't been 12 months since the last replacement which they gave a twelve month warranty for, 2) When you purchase something shouldn't you have a grace period to cancel. We have had insurance for several years on our phones which we pay monthly and have had only one claim, I was under the impression insurance was to replace something which has been lost or damaged. They claim their warranty is not for damage. Brochure says loss or damage.

I've contacted Asurion to complete an insurance claim for my damaged phone. I had no problems completing the claim nor did Asurion have a problem debiting my account the deductible. I received the replacement phone and had issues with the device. I could hear the individuals calling me, but they could not hear me. Please keep in mind that I have had a cell phone for many years and pretty sure how to complete the basic troubleshooting tips on the phone.

I took time out my schedule and visiting a local store (my provider store) and explained the issue to the service technician on hand. He stated that since I did receive the equipment from Asurion they would not be able to assist me, but he would in fact possibly tell me what was wrong. I've explained to him in detail what was going on and then I stated the earpiece is blown; he agreed b/c the problem replicated at the store.

I called Asurion and I spoke to the first slack rep. (1 of many) that stated the phone was bad and he needed to get me over to their tech. support to have a replacement phone sent. He hung up on me during the transfer. I called back and spoke to the 2nd incompetent rep. that repeated the same procedures the first rep. did and then stated to me to take phone to the store. I advised her that I was not going back to the store and then reiterated the same info. (that I listed above). She then said well, let me see and the call ended.

At this point, I was disgusted with Asurion lack of service for their product. I called back after an hour and reiterated the same issue to the 3rd rep. that wanted to repeat what I already done before and I refused. He said that he would not be able to do anything b/c he personally didn't walk me through the procedure. I asked for a Supervisor. Did I get one? The answer would be NO!!!

I have Asurion Insurance to cover my cell phone. I had to use them when my phone needed to be replaced. Initially everything went fine, that is until I received my phone. The phone is a Chocolate LG VX8500. The new or refurbished phone they sent me defiantly didn't seem right. the slide mechanism seemed a looser and the lights on the front were much brighter and a little off-line. But, I thought as long as it works fine.

Well two months later the loose feeling slider completely came apart and I had a two-piece phone. I figured they would understand when I called them that it was due to a faulty replacement they gave and not damage I did to the phone. But, of course they didn't see it that way and said if I had said something within 7 days of receiving the phone maybe something could have been done. So not only did I have to pay another 50.00 dollars to replace the incompetent phone they sent me in the first place they also said that was my second claim in a year so my insurance is cancelled.

Have been told that I was dropped from my cell phone 'insurance' by asurion since i had 2 claims in a one year period. I was not notified of this, and understood that I still had insurance, even though I did not.

Have paid premiums for many years. In the last 30 days they have sent me 4 replacement phones, none of which are operational. Because the phones were returned to them (what else is one to do with the equipment?), they now claim that I have voluntarily returned the equipment and therefore have breached an agreement in the fine print and they can do nothing more to assist.

I was told the iTunes phone would be replaced with a comparable phone, which would be the iTunes Rocker. After paying $50 deductible, they sent a refurbished Samsung flip phone. Asurion claims that the Samsung is comparable even though it does not have the iTunes feature, which is the main selling feature of the phone.

My cell phone will not turn on. They say it has moisture and I need to have it replaced. So of course, I do not have the $50.00 dollars at the time. I wait until payday and call. Then they want a notarized affidavit saying exactly what the tech at sprint said. Which is more money $5.00 for a notary. Then they stated that they were dropping part of my coverage because this is my second phone replacement. It just doesn't end.

After paying for over a year, I made a claim for my phone. I had to pay an additional $75 and they have sent me a phone that was not packaged properly, dirty inside and does not work properly. People cannot hear me, I keep breaking up.

I do not know what to do, now. I have a worse phone. I am a senior citizen and disabled and can do only so much at a time.

I paid the $50 deductible plus the monthly premiums. Upon receiving the phone, it looked brand new and seemed to work fine. Until I had to press the 2 button or attempt to lower the ringtone volume or press the down button on the controls.

I received a replacement phone on 01/02/07 from Asurion after paying a 50.00 deductible because my previous phone stopped working. The replacement worked fine until 3/26 when I flew back from out west. The agent from Asurion says that cell phones can get zapped going thru airports and the batteries fail. We did some tests over the phone, she determined it to be the battery and because the phone was dropped on my kitchen floor back in January, it would not be warranted and I would have to go and buy a new phone.

Then a supervisor agreed that would have no bearing on the battery warranty and they would send one out...now, a week later, I still do not have the battery. I called back and they admitted they don't have a battery so they would have to send out a new phone, but because the phone was dropped, they don't have to send out a new phone because the warranty is void!

Verizon assured me that Asurion would overnight me a phone as they know I am a heart patient, as well as a brittle diabetic and my phone is my life line to my doctors or 911. Well I did not receive my phone over night, as it was (6) days later my phone arrived rattling around in a box. The phone, battery and back to the phone were loose in the box. I opened the box with my phone and all three pieces fell out of it.

Screen was cracked when I got it but was told they don't have to honor a replacement as I didn't call in within 7 days to report the screen was cracked (I didn't know it was cracked because I left the protective clear covering on it).