Asurion

The screen on my phone broke. I went to the T-Mobile store who said I have to contact Asurion via online. I filed an online form but it was rejected. They said I have to prove that it's me although all my information provided is correct. I was on hold forever to get a live person. I asked why I needed to send verification that it is me when all information matches. I was told they don't have to tell me but nothing would happen until I printed the form (because it is not available online) and fax it back with a picture of my photo ID. Needless to say, I am so annoyed at this point. So, since I don't have a printer or scanner at home, I drove 2.5 hours to my office to copy my license and the back of the phone and faxed it over. I received an email tonight saying they cannot verify that it is my phone from the fax! I am livid. Now I am told it is a $130 deductible and all the posts here are saying that they will send a refurbished piece of crap! I put in years of insurance so I am basically screwed. This is a sham. Don't get insurance on your phones as it is a big hassle and a rip off. Never deal with Asurion! They have no customer service. It's a horrible, horrible company!

I lost my Sprint phone and they replaced it with a refurbished phone that didn't even work. After that, I was not a happy camper, let them know that, and they sent me a "new" phone. A few weeks passed, and I found my lost phone. I called Sprint to get the phone unlocked and they said they will. A week later, I gave the phone to a friend in need, and the phone is still restricted. I called Sprint and they said they will unlock it, and then told me they can't because Asurion claims the phone is their property.

I call foul, and after an hour of trying to get a live person on the phone, they told me they can do nothing. The phone is theirs, and that they can charge me $500 for the phone if they don't get it back. After paying $8 a month for the life of my carrier contract, and $100 deductible, and receiving a phone that yet again had to be replaced, how a company like this even stay afloat? I have paid them more than the cost of my now archaic phone to deal with this crap.

My cell phone was stolen several weeks ago. I called Sprint/Asurion to file a claim. I was informed that the deductible had been raised from $50 to $100. Although I was pretty upset about this, I paid the $100 deductible and received the phone within several days. The telephone, upon powering up, continually reboots. I called Sprint and was instructed to take the phone to an authorized Sprint repair center.

Upon arriving at Sprint repair Center at 10 Franklin St, Ste 2 Bloomfield, NJ 07003, I was informed by the tech that I would have to leave my phone with them for 1.5 hours. After returning to the Sprint repair center, I was told by the tech that my phone had a defective battery and that my phone was out of warranty. Needless to say, I was very upset. Here is a phone that had been sent to me by Asurion after paying $100 and now the phone is defective.

I posted my situation on 4/28. Well, I uploaded my docs again and this time on 4/30, I checked the status online. It said they were reviewed on 4/27 at 10:55pm CST. Once again, no one gets back to you and instead you have to call them. So I did and spoke with Melissa who finished the claim. They asked me how I wanted to pay the deductible and I stated the bill to my Sprint account. She stated okay and I would receive the phone in 1-3 business days and an e-mail with the tracking #. Today is now the 4th and nothing, so I called. This time, I get Shawn on the phone. She tells me that the last rep I spoke with took a manual claim so she put me on hold and spoke with her supervisor, then gets back on and tells me I have to speak with a specialist.

This time, I was transferred to Armese. She tells me that I need to do an affidavit. Whoa, I already did and it's been approved for a week! She puts me on hold and says, "Okay. Now, how do you want to pay for it?" I told her the same thing as I told Melissa, bill to my Sprint account. She says, "That's not an option." Then why the hell did Melissa tell me it was okay on Monday? And the claim that I had in July 2011 (I think I wrote 2010 previously) was billed to my account. So I hang up with them and called Sprint. I spoke to a Sprint rep who told me he is working on my account then transferred me over to Asurion. They told me they don't have any notes. I called back Sprint again, spoke with Brad who transferred me to a specialist who basically told me that Asurion does what they want in regards to the customers and can change their policy at any time without notifying you.

Supposedly, a notice was sent out to Sprint customers but I never received anything. I told Sprint that I wanted my money back because I put the extra $100 deductible money on my Sprint account to ensure that the credit was available and the claim would get processed. (I wasn't sure about credit limits, etc.) They told me, "Sorry but it's our money now." We don't have money to be putting extra payments to our account and trying to cover a deductible. Well, for you Occupy Wall Street people, here's a perfect example of corporate America. They don't give a ** about anyone besides their bottom dollar and are unwilling to help out those who are the one who put the money on their books in the first place. And here I was just eligible on 5/1 to upgrade my phone.

Forget it now, why so I can get screwed again and sign another contract? Absolutely not. Meanwhile, this is the loyalty you get for being with Sprint for eight years and spending about $15k for their service?! I'll keep the phone I have, get service elsewhere but then again, aren't all these companies the same? Let's go back to the days when we didn't need them. I hope one day that when these people I have been speaking to need something from a big company that they get the same ** done to them and see how it feels. Karma is a **! How do these people put their heads down at night knowing what they do to people? It's really sad.

The first person I dealt with at Asurion was very helpful and polite. He made the mistake of sending my phone to my old billing address (even though I had confirmed the new address with him). When I discovered this mistake, I called to have the phone sent again and they told me they couldn't because of suspicious activity. When I asked what that was, they told me they didn't have to tell me, and they refused to tell me. This of course got me mad.

I pay monthly for a service. I was told that I would get my broken phone replaced and then after you screwed up my shipping, I am refused said phone. The fact that this can be done to a customer with no explanation whatsoever seems like an abuse of power. Why am I paying you monthly? To be treated like a criminal when I am in need of a service? I will be canceling my service with them and make sure to file complaints to let anyone who will listen know what horrible treatment Asurion provides for paying customers.

I am a Sprint customer and I lost my phone. I had a total equipment protection plan on my phone and I paid $100 for another phone to be sent by Asurion. Asurion sent me a phone which had battery problems and the bluetooth wasn't even getting connected to any phone nor my car. Forget about using the bluetooth! Then again, I called them and asked for another phone and immediately they sent me another phone which was even worse than the first one. I just cannot understand the way Asurion deals with the customers. Absolutely unprofessional service!

I lost a phone. I have been paying the insurance on it for years. I registered it with T-Mobile and they (Asurion) cannot locate its registration. They would not replace the phone. I have five lines and pay insurances on it. Three of my phones have had water damage or broken and they came up with new rules and have not replaced my phones. I have been a customer since 1992 and have been paying insurance. They offer no consolation.

I transferred my cousin's T-Mobile phone number to my Sprint account after my aunt suddenly and unexpectedly died. Of course, he had to get a new phone. We got it and after two weeks I added the insurance since I had 30 days to do so. Thank God I did because after a couple days of adding it, he spilled water on it. I brought it to Sprint who looked at it, said it's liquid damage and to call Asurion. I called and their automated message stated that I would get it quicker if I filed online. I tried filing online and all of a sudden they want this affidavit and a copy of my driver's license?! I called and got someone on the phone who stated that they do this to protect my account and they needed further information on me. Why is it then that they require me to give them my Sprint PIN or password answer? You can't get it from Sprint? Why bother asking me that personal information then? I told them I don't have a fax or anything of the sorts.

All Otis keeps telling me is that they need this to verify me. I don't understand why they need to verify me when I have a phone that's damaged. I'm getting a deductible charged to me and if I don't return the phone then obviously I'm going to get charged even more. You're sending the phone to my billing address so what's the problem? I filed a claim in July 2010 for my husband's phone and didn't have to deal with this ** from them. On Monday, April 23rd, I uploaded the information to them. I haven't heard anything. I tried calling and got the same thing as others have - you just get hung up on by their automated system. Then I called back and pushed the prompt to get help with filling out the form. I told the woman I spoke to that I uploaded it on Monday and haven't heard back. She couldn't find my information. I had to give her the case # then she found it. She said they couldn't see what phone number was written on the affidavit but they could see the rest of the form. And as far as my license, it was too light to read and the phone number for the claim was written on it.

If you couldn't read the phone number the claim is in regards to, then why didn't someone contact me? She tells me they didn't have my contact number. How is that possible when all the info on the affidavit (except the number for the claim) was legible and why did I have to put a number into the computer form when I started the claim? And every time I log on, it's there. Did that just go out the window? Well, it's now been two weeks and they are telling me that it will be another 24-48 business hours before anyone gets back to me. What in the world is a business hour? Is it two hours a day, 8, 12 or what? I've never heard of that before. From what I'm used to, it's usually 1-2 business days. I guess in their case, they define how many business hours are in a day without telling you, so they don't have to call you back. But basically, I was told tonight that it's going to be at least another week until something comes of it.

So now I've redone the form this time in a black sharpie, darkened my license and re-sent them. On top of it, I'm still paying Sprint for the service that isn't getting used! Just to see, I e-mailed the first uploaded items to my husband's iPhone and they are totally legible. At this point, I have my husband's old phone that I'm ready to make my cousin take. Unfortunately, he has Asperger's Syndrome. If you know anyone with Asperger's, you will know that they are unable to deal with change as you and me are. With the untimely death of his mother and him trying to deal with it, I'm trying to get his phone replaced for him. I don't want him to have to deal with changing to a different type of phone and have to try to learn how to use it. He had an HTC already with T-Mobile so he's familiar with the phone and it was easier for him to figure out. Why can't they be a normal company and just process the claim instead of giving me (and it seems everyone else on here) the run around? I just want my claim processed and I better get the same phone as what's currently broken.

I've lost my cell phone and filed a claim. Then, I found it and want to use it. Asurion won't unlock it. I feel this is unfair. I want to use this phone, since I paid for it. This is a form of theft, keeping me from using what is mine.

I purchased phone insurance through Sprint. I wasn't told of limitations, i.e., $100 deductible. I requested & received a replacement phone due to damage. In the replacement phone box was an equipment return envelope. I placed the damaged phone in the envelope, and mailed it. I received a $275 Non-return Equipment Fee on my Sprint bill. After 6 months of Sprint & Asurion employees talking in circles, I refused to pay the $275; Sprint disconnected my service. I've been a Nextel/Sprint customer since 1996! I continually made the point that Asurion knows the damaged/returned phone cannot be used; Sprint would never allow service to be reinstalled on it. This is an unethical scam! There are 48 pages of Consumers' complaints; what does it take for us to file a class action law suit?

The online questionnaire wouldn't accept my mailing information. I kept trying to enter it in other forms so it could be understood and it kicked me out. Now, it's telling me I need proof of documentation so I have to download a form, print it out, fill it out, mail it and play the waiting game. I am extremely angry because it shouldn't be this hard. And since I am reporting my phone stolen, why would they ask me to contact them via phone? If I had one, I wouldn't need you guys! Asurion needs to be under fire for their notoriously horrible customer service!

My original phone broke. I filed a claim and they sent me a refurbished one. It wouldn't read the SIM card to find out the phone is defective. They just sent me another one. It came in today (4/17/12) and it has the same problem: it won't read my SIM card.

I spent 3 days trying to get tablet replaced! On hold for hours past midnight on 2 different nights plus 2 hours a third day. Richard, night supervisor, sent the wrong device twice. It was addressed to the wrong customer. He is such a primadonna as well.

I have lost my Samsung Galaxy SII phone on March 8, 2012 and filed a claim with Asurion. They charged me a deductible of $199.00 and sent me a refurbished Samsung Galaxy SII phone. That phone did not even charge in the first place, and it did not start. I re-sent the phone back to them, and they sent me another refurbished phone, which had the exact same problem. I again sent this defective phone back to them and requested them to send a new phone this time to avoid defective phones like this in the name of refurbished phones. They said they can't assure that, and they sent me another refurbished phone. This time also, the phone is defective, and the receivers couldn't hear me talking. It seemed like a problem with the microphone or something.

I called them today and asked them at least after 3 attempts of sending defective phones consecutively in one month, whether they can assure me to send a new phone. They said they can't assure that and they can only send the available refurbished phone again and that if there is a problem in that phone also, then I have to re-send and follow the same steps. Also, they refused to refund the deductible $199 I paid.

I feel I'm stuck with them, and I can't get a proper phone from them or my money back. I need your help on taking some actions against Asurion for their lack of responsibility and not getting me a good phone, even after 3 attempts and a month's time. It's totally unfair and unethical. Thanks.

When I purchased my smart phone in November of 2011, I purchased replacement insurance. I was not told by Verizon that the insurance was with a third party (Asurion), nor that there was a $99 deductible, nor that the replacement phone would be a used, reconditioned phone. In fact, I was specifically told, in order to get me to buy the insurance at $6.99 a month that if I damaged my phone or lost it, I would receive a new replacement phone.

The unthinkable happened, and my phone was damaged and stopped working properly. I went to Verizon and was told that since it had gotten wet, the one-year warranty with Motorola was voided, but since I had insurance, I could make a claim and get a new phone. I was then handed a brochure from Asurion Insurance (which I had never seen before) and was told in order to file a claim, I would have to go home and file it from my computer and the Verizon sales representative circled the website in the brochure. I drove home, filed the claim and paid the $99 filing fee. I then drove back to Verizon with an old phone that was in a drawer to have my service temporarily transferred so I would have phone service.

The next day, my "new" phone arrived from Asurion. It was very obviously worn, older than a year or two and looked as if it were someone's discarded phone. I was shocked. I immediately started trying to contact Asurion and the run around started. First of all, it is next to impossible to get a real live person on the phone at Asurion. Their automated phone system is designed to dump you out of it before you get to anyone who can assist you. But, thanks to an online source, I was able to locate a number that would provide me contact with a human being. It took over twenty (20) minutes of hold time, but eventually I was connected with a person. And, the run around continued.

I explained that the phone I had damaged was less than six (6) months old and that the one I received was obviously much, much older than that. I also explained that when I purchased the insurance from Verizon, I was not told that I was purchasing third party insurance and that I had been told I would receive a new phone if I had to place a claim. I was then asked by the Asurion representative if I had ever owned the phone they had just sent to me. I answered "no", and the representative retorted, "Well, see, it is a new phone for you, isn't it?" This represented then hung up on me and I had to call back.

Upon receiving a human representative again, I asked to speak to a supervisor. This resulted in another disconnection. I again called back, asked for a supervisor and was told that I could not speak to a supervisor, that they just take certain calls. I explained I was most unhappy with the phone I had been sent by Asurion and did not want someone's discarded or damaged phone. I also told the representative that I felt I had been seriously misled and perhaps I needed to speak to my attorney instead of them. This resulted in an immediate referral to a supervisor! But, the run around did not end.

I told my story again and this time, the supervisor told me that Asurion could not promise me a new phone, because they had to send me what they had in stock in the warehouse when they received my damaged phone, it was a first in, first out type of stocking and there might not be any new phones to send to me when my phone was received. She told me that she would be more than happy to note my claim that she was "recommending" a new phone only, but could not guarantee it. I asked her who could guarantee it and she referred me to someone else. And the run around continued.

This person told me that since I was such an unhappy customer, that they were authorized to offer me the opportunity to go out and purchase a new replacement phone and send them the receipt and they would send me a check as reimbursement for my new replacement phone. I told them that it sounded nice, but I wanted it in writing, that I would need an email to that effect, because I felt that Asurion would promise me anything to get me off of the phone and out of their hair. The person on the phone told me they did not have access to an email account, but would transfer me to someone who did. And, the run around continued.

So, I was transferred to Derek ** who stated that he was customer satisfaction representative in the office of the CEO. Again, I explained the situation. He told me he understood and did send me the promised email. Pursuant to his email, I was sent out to purchase a Droid 3 at full cost, mail the receipt to them and they would send me a check in 7 to 10 business days as reimbursement.

Happily I ran out to buy my replacement phone only to discover after checking several Verizon stores that the Droid 3 had been discontinued (which was why Asurion could not promise me a new one to begin with), and was nowhere to be purchased at any price. The phone had been replaced with the Droid 4. I raced back home and contacted Asurion again. Derek was busy, but I spoke with Anthony (who would not give me his last name at the time). I told him the situation and he told me that he was authorized to authorize me to purchase a Droid 4 and that Asurion would reimburse me the purchase price plus tax upon receipt of the sales slip. I also requested this authorization in writing and it was provided to me.

The Droid 4 was purchased. The receipt was both emailed (March 25, 2012) and faxed (March 26, 2012) to Asurion. In addition the phone they had sent to me as a replacement and my damaged phone was shipped to them as instructed (March 25, 2012).

On Tuesday, March 27, 2012, Derek telephoned me and told me that he had received the sales slip and had also checked and was aware that the two phones were in transit and should be at Asurion no later than the next day (Wednesday, March 28, 2012), so he had just talked to the finance department and had authorized payment of the $588.49 on that day. He told me I should have the check in my hand no later than the next week. I was very delighted.

On Monday, I sent an email to Derek and Anthony informing them that I had not received the check and inquiring when it had been cut, for how much and how it had been sent. I did not receive a reply from either man. Unfortunately, today it is Thursday, April 12, 2012, and I have yet to see the check or hear from Asurion. Tonight, I called Asurion again and inquired where the check was. I spoke with Norman. Norman did not want to provide his last name. Norman put me on hold and said he was telephoning the finance department. He returned to the line after some time and told me that the finance department was very happy to hear from me because there was a problem with my address. Norman then asked me if I live at such-and-such and I told him I did. He said he would let the finance department know that they had my address correct and was sure they would send out the check tomorrow. I asked what the problem was with the address and he stated he did not know. Norman decided to terminate the conversation with me when I told him I was going to take the issue to the State's Insurance Commissioner because I felt I was getting the run around in spade.

I called back and was fortunate enough to get Anthony on the phone. He remembered me! I told him I did not have the check yet and he told me that his records indicated that the check was mailed yesterday. When he told me that, I told him that Norman had just told me that it had not been mailed. I asked Anthony to confirm the information and he told me I would have to talk to Derek because he could not help me anymore. So, here I sit, out the $99 deductible and the $588.49 for a new phone. I have a ton of emails back and forth, but no check and now they are not talking to me.

Female US Air Force reservist traveled over 150 miles for drill. Damaged phone, but not damaged enough to get a replacement. Asurion quickly tries to find a way to avoid providing a replacement phone. I had the insurance for a number of years and still there's no loyalty. I'll save the money and drop them. My concern is I am away from home with a car trouble and I have no contact to get the help I need. Asurion is a pathetic! I am not assured of their desire to protect me!

I recently lost a phone and called Asurion and filed a claim. The assisting CS reps were helpful. When I inquired about the phone replacement on Monday, the deductible came up and this company wanted me to pay $130.00 for a replacement. I have a career that involves possible damage to phones, but this is over 25% replacement cost. I got angry. I got off the phone with the reps and after cooling down, I decided to call the Corporate Office to see as to how this could be rectified. Well, a person by the name of Marie answered and I was informed by her that "all insurance companies do this" pertaining to the deductible and my reply was "Yes, but they do not charge a 25% to 50% surcharge and call it a deductible".

I own a 2007 Camry XLE and for insurance I paid a $1000.00 deductible for $8500.00 plus after an accident. That was about an 11.8% deductible. Asurion is charging upward of 25% to replace a phone of all things. This is a ripoff, scalping, price gouging. I have been with my phone carrier since 2005 and have had insurance on phones even longer. A couple years ago, I filed a claim and was charged $100, which was about 75% for a replacement phone. Asurion should be dealt with in a court of law for these atrocities.

I wish that I would have done research on Asurion before I agreed with AT&T to purchase it. They should pay me a monthly fee for the grief over what could have been a simple fix. I filed a claim and the process by which I needed to recover/replace my phone was exhausting. I followed the directions to the tee and after three days of hair-pulling, my original phone was located and returned to me. Thank the universe! Because if I had to deal one more second with this insurance company, I would have aged another year. The two agents that I spoke with over the course of the three days were rude, condescending and defensive (as if they owned the ** company, of which no person of average intelligence would want to be a part of). Finally, after a twelve-minute wait for an "advanced" customer service rep, I quietly made my complaint and got a, "Well, I apologize for any inconvenience and have a nice day." I don't think they will be sending anyone on to training, but it was worth the try. For the time being, I am pulling my monthly insurance from this company to find someone else.

I have paid my insurance on my phone for 2 years without a claim. The phone was damaged and I filed a claim saying as much, paid the $99 deductible and received the new phone. I have since lost the damaged phone and now Asurion is saying they will charge my credit card an additional $125 for the damaged phone since I didn't return it! Ridiculous!

I have been with AT&T for several years and had been paying Asurion for their coverage. When it was needed, they send a low grade replacement phone that was not only not worth the price of the deductible, but was also a cheap knock off that they claimed was an equivalent. After going to the AT&T store to find something useful, they claimed we went to an unqualified dealer, lies, and that we would have to pay them again for a new contract plan. In the meantime, AT&T claims they don't even work together, but Asurion wasn't capable of discontinuing my service. They then called AT&T and claimed I wished to cancel my whole account, which took another call to straighten out.

They are completely useless and cheat customers when it's time for them to do their job. They will not put a proper manager on the phone when you wish to cancel your account. They will not help on the phone or online or through the mail and claim lies when they're called out. Pat and Josie claim they are not allowed to give last names for security purposes, but have access to all my info. They never did their job, yet they took money this whole time.

I'm on my fourth phone with Asurion. Every phone they have sent is defected somehow. I've been sent three phones and am now going on a 4th. I've had to return them to get a replacement each time. That is unacceptable. I started this case on February 15. It is now March 12 and I am still without a phone. I am a substitute teacher that gets called to work every morning but because I don't have a phone to be reached at, I have not been able to go to work. Please help. Something needs to be done about this. I need my paycheck and on top of it, I had to pay Asurion $100.

I filed a claim with Asurion through Sprint around Thanksgiving 2011. I received the new device during the Thanksgiving holiday. The following Monday, I put damaged device in return envelope and put it in my mailbox. In Febuary of 2012, I received an extra charge of $275 on my Sprint bill for a non-returned device. I have talked with Sprint and Asurion and neither one is willing to help. My next step will be the post office but doubtful. Sprint and Asurion tell me that they never make mistakes, only customers. I did my part but now I have to pay the price. As soon as my contract is up, I am going to someone who thinks the customer is right.

I got a phone from Asurion that was defective. So I had to go though the painful process again to get a usable phone. I sent both phones back at the same time and Asurion, to this date, has only received one phone and is trying to charge me for the other one. This has wasted so much of my time and energy. I have spoken to Verizon and blame them for "recommending" me to a 3rd party 3rd rate insurance company with no other choices. I will take this to court even if I have to spend 20 times the price of the phone just on principle alone. If the post office lost my phone, then why are these envelopes not certified mail? And why don't Verizon take the old phones to help their customers avoid such a big hassle? I will close 5 accounts with Verizon over a $55 phone. I will not let Asurion or Verizon get away with this. Also, I want to make sure this does not happen to anyone again!

My iPhone was stolen, Asurion was extremely difficult to deal with in getting a replacement phone. They requested the same information numerous times from me, claiming that it was the wrong information sent when it was indeed correct. They also claimed there were other problems with the claim that were not actually a problem.

After making numerous phone calls and dealing with their rude and not helpful customer representatives, I was finally told that I would receive a new phone and my information was good in the first place. This required me going well out of what one would expect to have to do in order to get their replacement phone. This company is a prime example of a cheap, cutting-corners company that is just there to make a quick dollar. They should be put out of business for their poor business ethics. They represent all that the world hates about our country and from their very core are clearly founded upon poor morals and cheap ideas.

Original iPhone was insured through Asurion. The iPhone was stolen and following their claim process, a new phone was sent to me. Within 5 days however, the speaker died in the phone, but the phone itself was still usable. I called them, explained the phone they sent was defective, but could send/receive calls, and they said they would again ship a replacement. This time, I could send them back the phone in the prepaid shipping container.

I called later to find out status of replacement and they told me, "We're sorry, we can't ship you another phone until you send us back the one we already sent you." I explained that I could not be without a phone and that since they shipped a defective one, I could send it back like their documentation states after I get a fully functional phone with the understanding that I would be charged if I did not send it in. They would not honor both their own replacement policy nor did they honor the verbal agreement I had from their initial representative.

I will be taking them to small claims court to at least get back the $99 fee I paid them for the initial replacement that was both defective, the fact that they did not honor their contract of sending a working phone and having me send back the defective one. I don't care if it takes 10 years. I will get a judgment against them one way or another.

My first remanufactured phone I got in August (due to cracked glass) never held a good charge. I blew through three chargers and it finally died. Of course, I am less than two months away from my contract date, so I couldn't upgrade. I placed a claim for a new phone due to this issue and this time I requested a "new" phone. Well, sure enough I got another refurbished one today minus a battery! I had to pay another deductible even through the first phone was the issue. The charge/battery was the problem all along and they expect me to use the old battery. I have been paying them $8 a month and have spent $200 in deductibles (yes, they made me pay another $100) since August, not to mention the three chargers. I requested a phone call from a customer service rep to my work number, which was an option. I haven't heard a word.

I don't understand that you all don't have the phone that I requested and you send a phone that I did not want. In the system, it states what type of phone I have. You send me a different color, you just don't get it! Then, I call Asurion. I was told they don't have the color of the phone in stock. I'm so disappointed in the customer service!

Denied claim twice - Our iPhone was stolen. The next day, we contacted Verizon to ask what we could do. We were instructed to suspend the device. Later, we found out about the "Find my phone" app. In order to use that app, we had to reopen the line and try to locate it. When that failed, we suspended the line again. We tried once more a week later to see if it was turned back on. That too failed so we suspended the line, and locked the device remotely.

Finally, we had a conference call with Verizon and the Asurion rep. The dates were discussed and at last the Asurion rep agreed that we were following the directions from Verizon. The claim is still in process.

So, when I first bought my iPhone4, they offered me the insurance for $6.99. I added it to my plan a few months later my phone was malfunctioning. So I said "I have insurance. I'll get another one". I called AT&T, which transferred me to the Asurion phone line and I explained how it make no sense to pay $199.00 as my deductible when 1) I have been paying $6.99 a month already. I wasn't surprised that there was a deductible but when I upgraded, I paid $99.00 for my phone, and I wasn't just about to pay more then what the phone cost, on top of the 7 bucks they have been ripping me off with.

The idiot service rep went on explaining and asking if I expected a free phone with no deductible. He just kept playing dumb and once I gave him an example of how an insurance company should work, the rep was quick at hanging up on me.

He simply hung up and that was that. I called AT&T, told them what happened they did nothing. I cancelled my insurance with them and I am also about to cancel my data plan and give up my iPhone. I am not about to sit back and relax, and watch myself get ripped off.

I have three cell phone numbers with Verizon. I bought replacement warranty on all three phones and have been paying for it since four years. I lost one of my phones (LG Ally) in December. When I called Verizon they told me that Asurion was handling the warranty. I called Asurion and they asked me to $99.00 and sent me a replacement phone. It was a refurbished phone and I was not happy with it as it had problems with keyboard, display, power not turning on, etc. Two days back the display dies completely.

All I can do from that phone is I can receive calls. I cannot see anything on the display and I cannot make calls. When I called Asurion, the representative told me that I have to pay $99.00 to get another phone. I think that is a rip off as there should be warranty on phones. I could have bought one from eBay and I would have got a better service. I want to recommend other users not to buy the phone replacement warranty from Verizon. All you will get is another junk phone and no warranty.