ALLTEL

I bought a new phone and signed a new two year contract with Alltel on 1-3-12. Well, I bought some land in a location where they were showing they offer service. My phone is roaming and my calls are not going through. I'm not staying connected to any of my calls; I missed 18 calls in one day so I went back to the dealer where I purchased the phone. I got one Alltel associate and she told me that I had 15 days. I said 30 day. She holds and says, "I'll see what I can do." She got up, went to the manager's office and came back out and said, "Sorry, you're under a two year contract. There is nothing I can do for you. Have a nice day."

I said, "I want to speak to the manager. Is this the way you handle and treat your customers? I bought this phone and you sold me a contract that you provide service in this area and your employee are snobs." She told me to get out or she'll call the police on me." I was only trying to get what I signed up to get and paid for. I am reporting this to FCC too.

Unexplained overage charges of $350. Customer service states they can not provide me with any information of the numbers that were called due to overage due to Alltel's system new updates. My bill is $611! They are stating charges are valid; however, I haven't received a bill in 2 months. The billing representative was not helpful and had poor customer service. Please help me!

I have been with Alltel for over 9 years. Several days ago my service was suspended with no warning! I contacted the agent and was informed that I stayed "online" too much and had gone over "5gs". I asked her what my PC had to do with my phone? I'm 50 and do not have a data phone or plan, and hate getting on my computer at home! She argued that I had a data phone and did stay online! She finally recognized my phone and admitted it was not a data phone, but still stuck to her ***! I asked her what I could do, as my mother's medical alert system is alerted into my phone and I have a heart and lung condition as well. She said there was nothing I could do because I simply went over my allotted usage, and nothing could be done. I asked if I can at least pay extra until we get it resolved, she said no. I called several more agents, was given several more numbers to call, was told it was due to their coverage not being in my area, the original excuse, and that the agent that set up my automatic payments forgot to key in my Jan. payment! I paid thru debit, and was told it would be 30.00 less due to the mistakes, but then the next day my bank statement reported the original payment!

I contacted the agent and he apologized, and "wiped out" my next month's bill due to all of the *** I had gone through. He told me how to check my data, in case someone had been 'getting into my system'. I did check and noticed on my data that the number 3g was showing almost each day. I called Alltel, they put a lock on my system, and I asked how I could check into it. They gave me another number, which I called and this blew me away! A lady comes on and starts with "Ma'am, I'm glad we are finally talking. I want to apologize for all of the lies that have been told to you all week, but now I'm going to tell you the truth". I didn't know what was about to happen! She then went on to say that the company could not service the area anymore, and they would be sending me a check for my equipment, but my service was going to be suspended permanently on Feb. 6, and there was nothing I could about it! I never got a straight answer as to whether or not anyone actually was in my system, and I asked her why didn't they just send a letter? She insisted they left me 4 messages, but I assure you I never received any message of any kind, regarding suspension of service or to contact them. I even contacted them regarding my bill set-up, and nothing was mentioned that I needed to contact or speak to anyone else! What *** service!

I have been a customer of Alltel for years. I have never had a problem with them. In July 2011, my son needed a phone, and I went to Alltel with him, and bought him a phone, and also subscribed to the roadside service. Approximately 2 hours after I purchased the phone, my son repeatedly tried to use it at the address he lives at, and he could not get any service. We carried the phone back to the store, and the rep said he had numerous complaints about poor service in that area, and he issued me a full refund on my debit card. I have my bank statement to prove this. In October, Alltel started calling me about a late bill that I owed. I had no idea what they were talking about. I always pay my bill on time. After numerous calls to me, at home and at my job, I, along with Alltel, finally figured out it was for the phone that I purchased in July. I explained the situation to the customer service rep, and he assured me that this matter would be handled.

Since then, Alltel continued to harass me, and finally turned me over to collections. Twice, I have taken off work, from the recommendation of Alltel, and have returned to the store. The first time, I spoke to a young man, who was supposedly the manager, and after I explained everything to him, he then informed me that his computers were down, but as soon as they come back up, he would handle the matter and clear my account. I asked for a call back to confirm this, and he said he would. I never received a call. I thought this had been cleared up, but in December, my account was turned over to a collection agency for $405.64. This was for the service from July until now.

When I canceled the plan the same day the phone was purchased, the rep never canceled the number, and I still was being billed for the phone. Apparently, there is no one at Alltel who can handle this matter. I do believe the president of the company must be the only person who has this authority. I have spoken to approximately 10 different customer service managers on the phone at different times, and each one assured me that they could handle this matter for me.

A dispute was filled out about this, and the last rep I spoke to said that they would investigate the bill and I would be notified. I was never contacted by Alltel, only the collection agency. I called Alltel back the last time, and the manager told me my bill was reviewed, and I do owe this amount. The only recommendation he had for me was to carry the bank statement, that showed the reimbursement on the same day as the purchase, back to the store ,and speak again with the manager. I did go to the store and asked for the manager, and he would not see me. Instead, a new young guy who had just started in the store spoke with him, and he told the guy that he would not do anything, until this new guy pulls up my information and reviews it. Apparently, the manager reviewed everything online, at the same time the rep did, and was able to speak back and forth with the rep on the computer, and ask questions to him so he could ask me.

Never did the manager step out and speak to me direct. Finally, the rep carried the manager a copy of my bank statement, and the manager agreed that they were in error and since this had been turned over to collections, he would have to email the Alltel corporate office, and have this removed from my account, and they would contact the collections office. I, at that time, requested to be contacted when this was done. All this information was typed on the computer, by the rep, on my account. This was at the beginning of January. As of 1-17, I have not heard from anyone from Alltel. I have heard from the collections agency again, and they said they have not been contacted about my account from Alltel. I don't know what else to do, other than contact a lawyer and sue. My credit has always been excellent, until this matter. Any advice?

I activated service in October 2011. I was told by the rep that the device had never been activated before. I was informed that the device had actually been activated in August 2011. I was told that the number had never been activated before. Immediately upon activation, I began receiving calls from people and companies looking for other people. I had to track down the Alltel rep to get my house charger cord at his motel. He never once returned my calls and when I was able to get a hold of him the next morning, the rep made notes on my account, accusing me of walking into his motel room and stalking him.

My calling plan, my account and my number was changed without my authorization. I was lied to by each and every single rep that I spoke with. More times than not I was even hung up on as well. I was even blamed for the problems on my account. The service (lack of) has been a complete nightmare and I will never again buy anything or ever do any type of business with Alltel Wireless.

Alltel Wireless customer for 10 years and recently they changed their payment procedure. They cashed my payment but I received no credit. I did receive calls stating they were going to discontinue my service! After 3 weeks, they finally told me they did receive my check and will be refunding it in 5 weeks!

I receive letters and phone calls to pay the amount owed on the services. I explained to the company that I had lost my primary income and would need to make a payment plan. The companies are not compassionate or considerate of the change in the economy. I would like to pay for the services that was actually used.

My son and I signed up for Alltel because he is in GA going to school. We signed up for a plan that was roughly $110 a month. They told me, after I inquired why my bill was so much, that I was not eligible for this plan. And they said that if I faxed a copy of my driver's license, I could get out of my contract. Mary told me this twice. I called for about 4 days in a row starting October 6. They have not responded to my request to disconnect, as Mary and several other associates had told me.

I had to file an insurance claim in February 2011. I was scheduled to stay over night in Statesboro, Georgia. So, I told the insurance agent I would pick my replacement phone up at the store there. I dealt with Jonathan and he replaced my phone with an HTC Desire, since my Motorola Milestone was out of stock. In September 2011, my phone was lost but later found in poor working condition. I called to do an insurance claim. I discovered that Jonathan had not added insurance back when my replacement phone had been issued and I was unable to get a new phone. I was told to clear the issue at the location where the mistake was made. Y

Yesterday (Oct. 5, 2011) I went into the store and again was sent to Jonathan. The store decided to do an in house insurance claim and get me a new phone. I was in the store for more than 2 hours due to the incompetence of Jonathan as well as the managers. I tried to use my phone once I got home about 2 and a half hours later and it did not work. He told me it would be active in about 30 minutes since it was a manual setup. I called customer service and discovered that the old damaged phone was still my active line and they had to fix the issue. I still had no insurance, in which I specifically asked Jonathan about. He assured me I did.

They were supposed to have shipped the 2 phone overnight. Since 9/7/11, I have not received them. Every time I call, I get treated very unprofessionally and also given the runaround. I have been given an order number, but no tracking number.

I did call a reporter from a news station to report and listen to them .They heard how I was treated as well.

So I am paying for service with no dependable phones that they have promised to send me. I have also written to the corporate office on 9/21/11 regarding this issue.

I called alltel six times trying to find out where my roommate's replacement phone is after we ordered it on Saturday June 31st, 2011. It is now August 9th,2011 and he has not received his phone yet. I think they should replace huis phone soon, and give him a month free since he has not been using his phone. Someone is not communicating with the other person somewhere down the line. I have five people on my account i am thinking about moving my service elsewhere if I do not get satisfied soon. Up until now alltel had excellent service and I enjoyed having my service all these years. I am tired and frustrated with the customer service I have had here lately.

I have had an Alltel Prepaid phone for five years. I pay as you go, 1 per day for unlimited text, mobile-to-mobile and nights and weekends.

On July 22, while they were updating their system, I had 50 on phone. By Monday, I am getting a text telling me I am -50. I don't have a contract; it is prepaid, so I want to know how my 50 suddenly disappeared. And I only made one call to a mobile phone and sent a couple of texts. I want my 50 put back on my phone.

A few months ago, in my area, we Alltel subscribers were all forced to switch to AT&T. This did not go well for me and my family as I could not even get AT&T to send me the replacement phone for my daughter (after three 45-minute phone calls). On December 17th, we switched to Verizon, who was happy to have our business, and whose customer service has been above reproach. On December 24th, after making the switch, FedEx shows up at my door with my daughter's new phone from AT&T. Mind you, I had left them and taken my numbers with me, so they knew I was gone. I returned that phone and all other equipment that belonged to them as I no longer needed it.

I have now received a collections statement due to Alltel stating that I owe them $530, which would be about 3 months of unpaid bills, and AT&T keeps billing me for the short amount of time I was with them that I was unable to resolve the issues. I should not be responsible for these outstanding bills as the switch between the 2 companies was one of the worst handled situations I have ever experienced. The customer service for both of those companies bears a much closer look.

I have been a customer of Alltel for a over a year and started out with 3 phones on the plan picked. I have recently added 2 more phones and was told that these two new phones would also have the same service, 500 minutes per month and 10 My Circle numbers. What was not explained is that these other two phones would be sharing the 500 minutes per month and the 10 My Circle numbers, so each phone would have to choose 2 My Circle numbers and all 5 phones would get 100 minutes.

Needless to say, since the other two phones lived in a different household and I was not aware that this was the case and there was no possible way we could all keep track of who was using what, our phone bill is running close to $400 per month from what used to be $150. Adding the extra phones were only supposed to cost us an additional $20 per phone --or so I thought. I contacted Alltel on 1-6-11 to ask them to remove the 2 extra phones (I had already had them shut off but still have to pay $40 per month for the service) and not charge me the $200 removal fee for these phones. I explained to them that there were 3 grown adults listening to the clerk as she explained the phone information and withheld the important stuff.

I am a 70-year old woman and my two grown children were with me when making this phone add-on decision and while we're not tech-gurus, I thought I was making an informed decision. Had I been told that my mere 500 minutes and 10 circles would have to be divided among the two other phones, I never would have signed up in the first place for them! Alltel will not waive any fees even though I have been a good customer, paying my bill on time etc. and I'm disgusted with this service.

Alltel has been my cellphone provider for at least five years. My account was set up with auto-pay so the amount was taken out of the checking account monthly on the 12th. Alltel has now become AT&T. I received a statement from Alltel dated 11-22, which I received on 11-26, the day after Thanksgiving, informing me that I owed $279.47. The $200.00 was an early-cancellation penalty and was intended to be taken out of my checking account on December 12.

I went down to the Alltel office on 11-29 to inquire about the bill and I was told by an Alltel representative that the bill was in error and I need not to worry about it. I clarified, "You're telling me I don't have to subtract this bill $279.47 from my checking account?" The representative re-affirmed his comment telling me that everyone who had Alltel auto-pay received a bill with the early-cancellation penalty and it was a glitch in the computer system due to the transition from Alltel to AT&T.

I went home with a notation on my Alltel bill stating that I'd spoken to a representative and was assured that I didn't have to pay that Alltel bill and that I'd be receiving a bill from AT&T with the correct amount owing on it. Sure enough, I received a bill from AT&T shortly thereafter with an amount owing of $76.22. I paid by check in the Alltel/AT&T office on 12-3-10 thinking I was set up for AT&T service.

I went online on the 12th when the Alltel fiasco was originally scheduled to be deducted from my checking account and I saw that Alltel had, in fact, taken the full $279.47 out of my account leaving me overdrawn by $269.38! By this time, I was both furious and freaked-out. I went to Nevada State Bank to ask them if they could waive the overdraft fees of $30.00 for the initial overdraft and $5.00 a day additional until the account was brought back into the black. I was told that they couldn't do anything about the fees or the overdraft because it wasn't their fault.

I went back and patiently stood in line at the Alltel office with all the documentation. I was there in line for two hours before I could see a representative. Once I finally got to talk to a live body, I was in full legal-eagle mode and I wasn't about to take prisoners. An hour or so later, after my representative, Adam, had been back and forth to the fax machine half a dozen times and on the phone with, I assume corporate an equal number of times, he came back and said that they were working on it. "Working on what?" I asked, prodding for details.

"Alltel is going to get the $200.00 penalty reversed and will pay all the overdraft fees." Adam said. "But I'll still be overdrawn $79.47 plus whatever fees accrue until they take care of this mess." "That $79.47 charge is legitimate. It's from last month's Alltel bill." "I was told twice that I didn't have to pay that. Now, you're telling me I do have to pay it. I've been misled. I acted in good faith by paying the AT&T bill I was sent. This whole thing is unacceptable!" It only got worse from there.

My representative disappeared behind a locked door and when he came back, he had nothing definite, other than that "they're working on it." He gave me my documentation with a reference number and the corporate fax number, basically telling me to do all the footwork myself, at my expense, even though none of this was my fault. So, every day since the 12th, I've printed a copy of my bank statement, circled every overdraft charge and the original amount taken out that caused the overdrafts, and I've walked that paper in to the Alltel/AT&T office for Adam or whoever, to fax to Alltel corporate. It's now the 20th and I'm overdrawn by $340.33 with a $5.00 per day overdraft fee scheduled to post at midnight tonight.

On Friday, I received a notification in the mail from Nevada State Bank, informing me of the original $30.00 overdraft fee. Note that I received this one week after I'd already contacted the bank about it and asked that they waive the fees. I also received a form letter from AT&T on the same day. The signature name is Leighton ****, Vice President and Manager, Acquired Markets, that is so ludicrous in light of what I'm going through. I must quote the entire letter:

"Dear ****, You were recently contacted with information regarding your service transition from Alltel to AT&T. We are contacting you again to let you know about an additional billing difference between Alltel and AT&T. All AT&T data usage is billed per kilobyte. Data sent and received includes but is not limited to, downloads, email and application usage. For additional details, please see your AT&T wireless service agreement. We highly recommend subscribing to a data package in order to avoid unexpected charges. Thank you for making the transition to AT&T..."

Note again that I had no choice in this matter. If I had chosen to switch providers, I still would have had to pay the $200.00 early-cancellation penalty. As it is, I'm on the hook with AT&T for two years because my Alltel contract doesn't exist anymore. Perhaps I'm just a moron but it seems to me that Alltel and AT&T should have been working together before they did the rollout. This whole thing was bungled from the beginning and from what I've learned, I'm not the only one who has been affected by this. And from what I can discern, Alltel hasn't done anything to make this situation right.

Each day I'm overdrawn, I have no access to my checking account and thank goodness no other payments are coming out of it until after the first of January! However, when I went into the Alltel office today and asked for a definite resolution date, Adam didn't even volunteer one. He got on the phone to corporate while I was standing there and repeated what they told him, it could take up to two weeks. He also sent the account investigations unit an e-mail with my overdrawn bank account information, re-faxed the most current bank statement I'd provided and gave me his work cell-phone number in case I didn't hear back from him within a day or two. Already, Alltel has exceeded its two-weeks estimate.

Me and Heather ** did a class action law suit on ALLTEL corporations and ALLTEL communications. I mailed in my claim form on July the 26th, 2010 of this year. ALLTEL settled out of court September the 7th of this year. I called Chris **, my counselor who is supposedly is the representative for me and Heather **. I asked him nicely when would they mail me my compensation check $3,750,000. He told me I was not getting a check but $150.00. When he said that I knew he wasn't on my side. Two weeks on September 25, 2010, I asked for Heather's phone number; he got outraged and told me no real loud. That's why I have been looking on the websites. I found y'all my claim form is right and accurate. I know in my heart it should not be a problem.

I had a plan featured on my phone called MR. Rescue road side assistance. Road side assistance is if you are stranded with car problems, tire problems or trapped in the snow. They are supposed to bring a person through the company to help you. ALLTEL was taking $3 off my phone. That's why ALLTEL emerged with Verizon. I have been feeling sad and disappointed in the way they treated me as well as other people being in a similar situation like me. Thank you and god bless. If you help me to get my money, I will very happily pay you.

I am in the middle of the conversion of Alltel to AT&T cellular phone service. I am being required to accept a new phone from AT&T that is described as being "comparable" to the phone that I have. After researching the phones being offered, I find that they are mostly junk. I have been through the junk phone exercise previously and finally found a phone that I like; it works, has decent battery life, and fits in my pocket. I am now being asked to go back to the junk phone mode or pay the price for a functional phone, plus purchase the necessary mobile adapter etc.

Also, the cell phone that I have accepts a direct external antenna/phone signal booster that I use in the rural area where I live. The signal booster unit will not be useable without the direct connect feature. How can these companies treat consumers this way and get away with it? The decision makers in the company have insulated themselves from the consumer and the sales associate can do nothing to respond to the concern.

Alltel keep allowing people to pull money off of my account through text messages that I don't approve. When I call customer service, they were to fix the problem and didn't. Charged me extra money to have my account still open until 24 hours until I get refunded the money they allowed to take back on my phone. And my phone is still off and by it being too late I can only talk to emergency contact that can't even help me.

Now, I have to wait until 9 o'clock until office is open to try to get service again plus I will be charged 95 cents that I never got credit for. Something should be done about anyone pulling money off an account if the bill holder is not contacted first. And why isn't there any 24 hour services for prepaid accounts? I pay more a month than a normal plan customer. There shouldn't be any differences between the two. Money is money. Every month, it's something new about Alltel!

When is it going to stop? Alltel doesn't give information about when the account switches over or about if prepaid or contract holders will have to switch their phone because of the switch. If so I think Alltel should give us credit for a phone because we already bought a phone once why twice because they were bought out. That's not fair! Alltel need to be held for all my troubles with this phone.

I had no service and money taken off my phone from other services without my permission! Over charged for no reason. Couldn't contact the service for help. What a shame! I cried from just being upset about not being able to get this matter handled!

I went to rent a house that did a credit report and Alltel had reported that I had a collection from 2006. I knew I never had a Alltel phone because that is the one company no one should deal with. I went to my local Verizon office because they took over Alltel and they couldn't not find any account in my name. I called the company and the same thing, I went through 3 collection agencies who could find very little on it also but insists I just pay it. He was rude and very unprofessional and didn't want too hear what I had to say. I refuse to pay a debt that was never mine. I never received a collection bill or even a bill from Alltel.

I had a cell phone account with them. A phone got lost, they gave a different more expensive phone and it messed up. So then they said that we had to pay 90 dollars to replace it and because of the phone they gave me, then renewed my contract. So I said, 'Fine, I want to cancel the contract.' Then they said it would cost me, I believe, it was $250 a line and all this happened in less then thirty days. So they said basically I had no choice but they gave me a messed up phone to begin with.

Well, I canceled my contract with them and with a new company. But I know have the major bill with them that I have to pay and I don't believe that's fair at all.

We added our 20 year old son to our wireless plan with Alltel Wireless after talking with representative for 20 minutes and being assured that the buy out with AT&T would not affect his new phone being it was a new phone. Now we find out that he needs to get a new phone by January 7 2011 with AT&T after he just purchased his phone October 22 2010 and paid over $300.00 for his new phone and service and they are not willing to replace his phone with one of equal value. They also have a sign up that states " $100.00 Credit with new Alltel Wireless Service" when they are no longer going to be Alltel Wireless as of January 7, 2011. This employee lied to me and now we are expected to accept a phone that is not even close to what he has now.

I called back in March or April 2010 to cancel my phone service. This month, October 2010, I received a bill in the amount of $603.23. I do not understand, since I have not had the phones activated for 6-months.

I've called and called, but nothing has been done. I am an old man, without work, living on small social security check. It has put a strain on me, when I have not enough income to live on and now I'm getting a huge bill like this for a phone that was cut off by verbal agreement over the telephone. Also, I have written several letters and mailed by USA mail and not replies from the company.

Can't the company please erase this or fix it or tell me how if a phone is disconnected by verbal agreement, can a phone bill occur? Please repond by USA mail to the address I gave you.

First off let me say that like Wallmart, Alltel only hires retards. I've been paying off my last cell phone bill after completing a two year contract never missed a payment. First thing they did is after my contract was up, I called to cancel my service and they didn't cancel it right away so I called back again to cancel, and by this time it was in the next billing cycle and covertly enough the don't pro rate so I got charged for two months of service.

After calling several times to clear it up with their off shore customer service department and them assuring me it would be taken care of. I got fed up with the run around and decided I would send them money thirty to fifty dollars a month when I get my monthly bill.

They agreed with it and told me I would have until December before my balance would be sent to collections. So I've sent them two payments of fifty and one payment of thirty eight dollars in the last three months just as I said I would. So imagine my surprise when I found in the mail today a letter from a bill collector (ERS) saying there trying to collect a dept for $110.

So I called the collector and he informed me they had just received the request. So I told him I was going to call Alltel and see what I can find out from them what the deal was which is more than stressful on a good day with there faulty animated service. Which is where I was informed that Verizon has taken over service in my area and if I wanted to talk to someone about my account, which there was no record of because my phone number was no longer in service, I would have to call in a different number and talk to a Verizon wireless off shore customer service rep.

On 4/23/2010, I purchased a phone and Aircard plan. Towards the end of 6/23/2010, I was not receiving a very good signal. I talked to tech support about the problem and they said it was the Aircard. By 7/1/2010, the signal was non-existent. On 7/5/2010, I took the phone back to Alltel and he said the phone just need to be updated so he updated it.

I got back up the mountain and once again the phone said no service. So I took it back down and then they told me it was a bad phone. So I had to order a new one. In the meantime, the Aircard would not receive a signal. So I went through three different Aircards. I ordered a booster to see if that would work, it did not so I returned it and ordered a wireless booster. And by the time that arrived, it was more then clear that these boosters were for autos not homes.

I had enough. I went in on 7/10/2010 and canceled my service. I had asked Alltel to please check into any past due early termination fees, et cetera and when the 2nd booster I had ordered came in, I would bring it down to the store and we could get everything finalized and we could avoid any grief.

I asked the rep if he wanted me to pay the rest of it and he said just to wait for the final bill in the mail. They may not charge me the $48 because there was clearly an issue with the service, plus I was still waiting for $100 in rebates.

On 9/2/2010, I received a letter from Alltel saying I was past due and to call them. And when I called them, they claimed that I owed them over $600 and climbing. Then their rep makes an error in billing and tries to cover it up by making a bill for one of the boosters after I had already had the phones canceled. As of right now, the account is not in collections but I refused to pay this company these sickening charges and this company refuses to listen to anything I have to say other than where is their money.

I have traveled over 600 miles trying to straighten out there signals and their accounting. It is 56 miles right up and down the mountain. As I told them on numerous time, I am on disability and these costs were not affordable and that back fusion surgery and the constant travel was not good.

Last week an Alltel representative offered me a deal where I paid 98.50 of my disconnected cell phone bill of 198.00. They would waive the other charges and waive the reconnect fee and on the following Wed when I paid the bill they would reconnect my phone. They said to just call the pay line and that would take care of it.

I paid the 98.50 today and waited and waited for my cell phone to work. Finally, called customer service and was told it was in collection and they could not do what was promised to me nor could they give me back my payment even though they reneged on their side of the deal. They told me, I would have to call my bank to have the transaction cancelled.

I am now without a cell phone while my son is being diagnosed and possibly having to go out of state for treatment. Also, had to pay $25.00 to stop payment on my transaction and was on the phone for over 1 hour with no answers to how or why I was told what I was told.

I have spoken to Ellen, Cory and Debra. They are using a misleading webpage, it made it look like we were in our grace period and our contract was going to come up. We switched our service to Verizon which owns Alltel, they insist on charging me a $400.00 early disconnect fee. They said other customers have complained about that website too, making it look like we can change but we can't. So now they are getting me for $400.00. I refuse to pay it, so now its ruining my credit and charging me late fees. I tried to negotiate the amount to $200.00. They refused. I have been with Alltel since the 90's when it was Cellular One. I paid my bill on time for years. Now this is how they treat you. I'm glad I switched but now I have a website that tells me exactly when my contract is up thru Verizon. Alltell is hard to deal with.

For 9 months now, I have called Alltel on a weekly basis about the poor services. They were never resulted then they sent me a phone that did not work, two times at that. They told me when I sent the phones back that they received them all then a couple weeks later they claimed they never said that and I would have to pay for the lost phone.

I have been trying to get out of the contract for 6 months because of all this hassle yet they claim they are still going to charge me ETF no matter what. I even asked for a copy of all the calls I've had to make to them in the last 9 months and they just laughed. I would never recommend anyone to this company and I don't know how to get help for this. I even spoke with a supervisor at Alltel and they stated the same thing. They will charge me ETF even though I have to call all the time about the service.

I need to find my circle of friends and family in order to change some of the telephone.

Alltel is charging for an access charge from a text number 40400. I have never texted with my phone and did not approve this number to receive money from my account. A review of my phone usage would show this. Even though the cost is only $10.50, it is the principle of the issue. They are violating my contract by not protecting me against this fraudulent act. The customer service person does not get it. It will cost them my business if this money isn't rebated to my account.

The city correction for Alltel was sent previously. They attempted to charge an extra $200.00 on my account when they disconnected my service, with me having only 3 months left in my 2-year contract. I had informed them that I would not be renewing my contract. This is what they did in an attempt to coup an extra $200.00 that I am not obligated to pay.

During the time, I enrolled with this company, Alltel Wireless, nearing the end of my contract I fell behind on my payments but was catching yup. In the meanwhile, Alltel disconnected my service. I paid them off but they decided to bill me for $200.00. They were the one who disconnected my cell phone. I had only 3 months left in my contract. I told them that I would not renew my contract after it expired with only 3 months left on the two year contract. They have reported this to the credit more than one time. I owe them nothing. I paid the account out in full after they disconnected the services. I pleaded with them not to discontinue my service but they did. Then they decided to report this error of delinquency to the credit bureau more than once after the year 2004-2005, closer to 2008. This is wrong and I would like it to be corrected and erased from the report. They harassed me in the meanwhile in an unprofessional manner until I turned the phone ringer off.

I received a cell phone bill from Alltel and I do not have an account with them. My cell phone carrier is Verizon. I contacted them 4 times in the last 2 weeks and was told each time that the representative couldn't do anything but a supervisor would contact me. That never happened. The last time I spoke with them I got the same response and I told them it was unsatisfactory and I would be contacting the BBB and FCC. The representative told me "you gotta do what you gotta do" so I did. $94.30 that I don't owe and bad credit report if I don't pay.

I terminated our services with Alltel on August the 7th, 2010 because we did not get reception at our home. We change services to U.S. Cell because they put a tower up a half mile from our home within the last year. I called their 1-800 number to find out what the balance we owed and was told we owed $105.08. I said this can not be right. You are billing me for a month of service I do not have any longer. I was told that we were 3 days into the billing cycle and they do not prorate the last bill. I think this is not right because when we first signed up for Alltel service, they prorate the first bill to the day. I called back again and was told the same thing. I then got very upset and went to the local Alltel agent, who understood my complaint about the bill and not getting service at our home in a rural area.

He called the 1-800 number and got the same run-around I did. He talked to several people and then hung up and told me they were giving me a courtesy credit of $25.00, and that is all he could do because I terminated service. They would not send a technician out to our home to verify that we did not get reception. I then e-mailed Alltel and asked if there was anything else they could do for me. I was told to go to their website and look at "Charges for services and equipment" Section B. So I did and I also read the rest of the fine print and found and e-mailed back to them, which stated "Termination by you" Section B, Month-to-Month Term: "You may terminate a service to which you're subscribed on a month-to-month basis at any time by notifying us. You remain liable for all outstanding charges for all services you used and equipment you purchased from us prior to termination." I was sent an e-mail that said I was given a $25.00 courtesy credit and referred me back to "Charges for services and equipment" again. I do not know what else I can do.

After at least 10 years of being an Alltel customer with several phones, I heard Verizon had purchased Alltel. No change in service was noticed until my contract was up. I then went to a Verizon store to update and I was informed that my numbers could not be transferred, one number I have had for 20 years. How can Verizon acquire Alltel and not service existing customers. What a scam? I would like to continue to be a customer but they make it impossible.

We had signed up with Alltel in January of this year. Our equipment was shipped to us on 01/06/2010. We received the equipement, and installed it, we had also ordered the router for $179.97. Before we had ordered this service I did several phone calls to them to verify what they were telling me. I was told it was for unlimited usage, which meant bandwidth usage, they said with the router I could have up to 20 simultaneous connections. When I reiterated about the unlimited, I was told, if I wanted to watch netflix movies online, I would be able to do that also. So, I signed up.

I cancelled the service that I had been with for about 9 years (hughesnet) and switched all my internet over to Alltel. I installed the modem in my house, it is in the same location and never moved. I received a phone call today informing me that my service would be cancelled within the next 15 days, I was given an explanation stating that I was roaming too much with it, and I was over 51% of the time using other provider towers. I have never moved the modem since I have had it. I have referred numerous customers to them. They said they could not tell me what providers towers I was hitting, but said in January and February, I was fine, but then the last three months I was connecting through competitors towers, even though I have never moved the modem. They stated my average usage is around 8 gig a month, I said, would I need to up my plan? They said no, they could no longer provide service because of the roaming. they said usage had nothing to do with it.

I sent them an email regarding the account and can get no reply from them explaining the charges. It is amazing to me that they received the $15 but somehow missed the notice to cancel the account. The coverage was the worst of any provider in my area as well. I suggest you go with another provider if you want good customer service and great coverage. I have had no cell phones from Alltel since January of 2010 and despite being a good customer for 3 years I have a bill that shows a balance of $915.18 despite the fact I paid for all services received.

I had service with Alltel while in college in South GA. After graduation, I moved to North GA and had terrible service. I made a complaint and they confirmed that they had bad coverage in North GA. I then switched to Verizon and now have great coverage. I don't feel I should pay an early termination fee if they have bad coverage where I live. When I called, one rep said it was my fault because I moved. Then another said that I should got permission first, when I spoke to her supervisor John, he then said I wasn't their customer anymore and the charge was staying as he hung up on me. The girl before him threaten to hang up too even though I was never once aggressive or offensive on the phone.

Ever since Alltels merge with AT&T and Verizon wireless, my wife's and my service have been substantially reduced (roaming, searching and dropped calls) which did not use to do, and under Alltel's terms and conditions, this is a material change which states that if you do not wish to accept a material change you may terminate your agreement for the affected service by giving them a notice within 30 days(which I did), you will not be subject to an early cancellation fee. I have been to Alltel stores and they couldn't tell me anything about the material adverse change and I call customer service many times and they will not let me cancel without paying anearly termination fee. They simply do not want to help me. My wife and I have been loyal Alltel customers since 2005, with no problems whatsoever up until the merge and when we do have a problem, they are unwilling to help us. Please help!

We had a contract with ALLTEL for my husband's and my two teenage son's phones. In November, we started noticing issues with their service and the fact that their phones would not hold a charge. We went as far as replacing one of my son's phones (and incurred costs), as we believed this was the culprit. The symptoms also include dropped calls, not being able to get a signal, several hours of delays between leaving a voice mail message or text and the time that it is actually received. We have spoken with the technical folks at Verizon who tried to make adjustments to the towers that our phones were "pinging" from, but to no avail.

We have experienced a serious degradation in our service and have spoken with many individuals who were former ALLTELl customers in our area who are experiencing the exact same issues but with no assistance. I am going to contact Verizon one last time and ask them to allow me to break my contract without penalties because of the issues we have been experiencing. If they will not allow this, I will be writing to the president of Verizon next.

I was promised a $100 rebate on the Titan model phone. I mailed in all the appropriate information, waited 6 weeks (which was the maximum wait) and then called the rebate center to see the status of my rebate. I got an automated system, had to punch in numbers only to find out I did not send enough information. They said I should have been notified by postcard of this. I was never notified by any information be it postcard, text or courtesy call.

I went into my Alltel office only to find out this is happening alot! I reissued the necessary information they requested along with a note stating that surely 3 more pieces of information would suffice to get my rebate. Still waiting.

I have been with Alltel for approximately 8 years and have paid my bill on time and I think I deserve better service. The rebates to me seem like a ripoff! I'm not the only one waiting for my rebate that is owed.

I purchased two blackberry phones with $100.00 rebates each as per renewing contract for two years purchased on 4-6-09 and sent rebates in on 4-9-09.Never heard back, I was told had to wait at least 120 days, then taken over by verizon and still no rebates. I was told to re send again and I did the copies by certified mail on September 16, 2009.

Then I was told it was to late. At that time alltel lost the rebates that were mailed to El Paso Texas on 4-9-09. The rebates are directly connected to the contract, if verizion refuses to honor then the contract should be null and void.And no contract and complete refun of both phones and all payments already paid.

The renewal of the contract was not needed and only done for the phones and the purchase of the phones did not have to be done.The rebates are directly connected to the contract,if verizion refuses to honor then the contract should be null and void.And no contract and complete refun of both phones and all payments already paid.

On 11/03/09 I ordered a phone (LG AX155) online. I received a transaction # and was told an agent would call me back. After about 3 or so hours, I was called back by an agent called Capriara. She promptly denied having a phone online advertized for $0.99. Luckily, I had the page emailed to myself, so I quoted everything on the page verbatim, such that they could not dispute it. They grudgingly agreed to process the transaction, and I was charged $7.40 for shipping.

They claimed that there was no record of the transaction despite the fact that I was issued a phone number. I told them that my credit card had been charged on 11/05/09, indicating their company name and virginia beach as the source. They claimed that I had been a victim of fraud and they could not help me but I could call their fraud department to report the case. I told them that yes, I have been a victim of fraud perpetrated by AllTEL and now by proxy, VERIZON. I needed to be told something new!

Anyway, I did not get a phone and had to call my CC company to dispute the charges. These companies should not be allowed to get away with this kind of fraudulent behavior! If you do business with a company and you are chareged it is an implied contract that they ought to be held to. Companies need to be made to compensate comsumers for breach of contract. If a store charges you more than the displayed ticket price in Michigan, you get double the amount back. The same law should apply to companies that take money and not deliver the goods.

On Nov.5th 2008, I put down $900.00 Deposit for cell phones, which I was told when I was buying the phones, "That if I pay my bill on time for a full year, that the deposit would be returned to me. The last 11 months I have paid my bill on time, billing issues are a whole different story. Every Single bill has had over billing charges on them. I have to pay taxes on a 623.48, 423.00. They do not credit you back that money Every month I have been in the Alltel office with a rep trying to get my account credited & fixed..But I always paid my bill ontime..

Anyhow I knew this month that my deposit should be mailed back to me & had been looking fore ward to getting it back, I even called 4 days in advance to make sure they had my correct address since I had just moved, everything was great! I'm waiting & waiting, and then on November 6th, I get my Novembers bill about 15 days early, My bill was still not even available online yet. For the past 12 months my bill has been due on the 28th of every month, So I had just paid Octobers bill on the 26th. Then 7 days later I get what looked like a bill from Alltel. That they had applied my 900 deposit to my account & paid themselves, for Novembers bill 24 days early. There was no detailed or itemized portion to this somewhat bill.

When I called them they said I would be getting my real bill in a few days I did get it on the normal day I am suppose to get it. I have been round & round with Alltel. About getting my deposit back, they are not planning on returning any of it. Isnt a deposit earnest money incase a person defaults or ruins property? I have paid my bill on time every month, I have not broken any phones , Nor have I ever given them any indication I was not going to pay my bill. Isnt that money still considered my money unless I do something that would warrant them to hold or take that money out of my deposit? Dont I have a choice when to pay my bill & how much or dispute charges before they just pay themselves.?? Can I get my money back? I dont understand how they can legally do this, with that huge amount of money? What can I do ?

I am on an alltel pre paid pay per day plan and the company has charged me for features that I know I should be getting on my plan. My unlimited nights and weekends is charging me money per minute and its charging me for my unlimited text messaging. My balance is now very low and I just paid money on it to keep it running.

I have found the signed contract with my husband's signature on the contract dated 12-5-07 renewing it for the two years and am having trouble finding out who I need to send the copy to. The agent that allowed this to happen is Lisa S from the store listed above. Not only have I had trouble with this, but the agents at this store have given my husband (ex at this time) my phone number that I have tried to keep him from getting. The agent that is responsible for this is Dawn. I have had to have my number changed after this and was lied to about how the account could be accessed. I was informed that he would have had the account holder's social security number and they had not done this.

I went in there several months later and asked about the plan we had, gave the agent the main phone number and she pulled up the account. I asked about the third line and what the phone number was, she gave it to me without knowing who I was. So much for privacy. I want to mention that I have a Protection Order for domestic abuse on my husband and had to hide my phone number to keep from getting harassed. He had apparently had some drinks with Dawn at the bar a few nights before and they had planned to get my number before hand. This is absolutely unacceptable and I am hoping to get them to cooperate with my request soon.

We had a pending charge appear on our debit card that locked up our account. we were told by our bank was charged by 'Replenishment' and given a phone number that turned out to be Alltel. We do not have an Alltel phone and put in 8 phone calls to explain this. Casey hung up on me when I explained I'd like to record the conversation myself. I called back and James answered, but hung up when I asked for a last name for my records. Summer answered the third time, put me on terminal hold, then transferred me to their 'Raleigh' financial office which is a message machine telling us that if we have a dispute on a charge to take it up with our bank. NO person, NO options, nothing.

We had done our research before-hand and found that this is standard practice by Alltel. They ridicule, hang up on you, refuse to cooperate in any way, then they get angry because we have no account number or phone number to give them because WE ARE NOT THEIR CUSTOMER! What kind of sense does that make? How are you letting them get away with raping Americans at this point in the economic struggle? I am a disabled vet on a fixed income and truly can not afford this. All of my money is tied up by these people and my life is frozen. The stress has caused me a seizure which couldn't be treated because I was trying to get money for my prescription when we found this out!!!!! They say it hurts no one, but in my case, it has caused massive damage.

The machine call said: "If you are Sharon, The one uniform thread: In two decades of attention I have concluded that the 'one' industry, above all others, that has become the hardest to reach, *a lucid person*, through - is the (((TELEPHONE))) Industry - In which Alltel surly score among the lowest.

We have not had Alltel since 9/2/09, but we keep getting bills and have been told we will continue to receive bills until at least Dec. 21009.

We have not had Alltel since 9/2/09, but we keep getting bills and have been told we will continue to receive bills until at least Dec. 2009. Alltel drafted our bank and said we will not receive the money back. Our bank has since stopped the draft from occuring, but we don't want bills for a service we no longer have.

I started doing business with Alltel in December 2008. My bill ran approximately 70 dollars per month until my August 9, 2009 bill when I received charges of $210.27. I called on 08/31/09 and discovered that most of the overages were due to my circle numbers that were not entered correctly on-line. I had entered them on my phone. I agreed to pay $92.16 and made that payment. Customer service was supposed to apply a credit for approximately 108.00 within 10 days.

My next bill (09/09/09)included a credit for $118.11 less a $30.00 ccess adjustment charge and increased my plan for this month by $30.00 with the total due coming to $158.56. I called Alltel today 09/26/09 3 times. I was cut off 2 times and the 3rd time, I finally hung up after holding and listening to recorded information for 17 minutes. Between all 3 calls I was on the phone over 44 minutes and was not able to resolve anything. Instead of addressing complaints, they are just shuffling credits and charges from month to month in an effort to exasperate customers.

This is the first time I ever posted anything on line. So, believe me I am more then just a little angry. We signed up with Altell on August 13, 2009. We have five cell phones with Alltel and the total bill was supposed to be $180.00 plus insurance a month. We never received a bill. Then I received a phone call from Altell telling me my bill was $411.00 but I still had not received a bill. I went to my Alltel dealer last night to look into the matter. It took forever to get into the altell system.

To make matters worse today we had our phones disconnected. This is just one day after receiving our first bill. When I went to Alltel to find out what was wrong I was told that my bill was now over $700.00. I hit the roof. In the length of one day my bill had grown by $300.00.

When the technician at the Alltel store tried to get me a copy of the bill she was locked out of the account. She was also told that Alltel would send a text message to the online account phone that would instruct us on how to change the user name and password. It does a lot of good to send a text message to a phone that sits on the coffee table broken.

Standing in my local Altell dealers store, I am given the phone in the hope that I may straighten all this out with the Altell representative. Getting no ware with the first representative I am transferred to a supervisor. I am then told by the supervisor that the one of the reasons that the bill is so high is that Ryan has been able to download games, wallpapers and ring tones through the use of his online account. Altell also claims they have no ability to stop the subscriptions to these services.

As to the where abouts of the bill, Altell claims they have been sending it to the wrong address. 200.00 in unwanted phone bill charges. Possibly 1,200.00 or more if we try to leave the contract.

Alltel did an update on Sep 17 2009. After this my phone was turned off and i could not program my phone because it kept taking me to verizon wireless, which has merged with some of the alltel community but prepaid was not one of them which is what i have. Verizon helped me try to get connected with alltel but after the system update the mistakes where so great that they stopped taking all calls for 12-24 hours which still left me without a phone. The next day i finally got connected with alltel but was hung up on numerous amount of times. After finally getting fed up with the disrespect and lack of help as well as concern with my situation, I asked to speak with a manager, and I was told that all the managers were in a meeting. This is an outrage. The young lady finally got may cell phone on and credited me back 3 bucks which was bs considering all the hell i had been through. A few days later some money was removed from my phone and i did not understand why. I again was hung up on numerous amount of times and when i asked for a manger after being disconnected before they agian were all in meeting or taking phone calls and i was unable to get any assistance from an upper authority. The operater also told me that there was no way i could call an upper authority to complain because they did not have one. I am outraged due to the fact that i love my phone and plan but the customer service is far below the pitts. Something has to be done about this asap.

We had to pay well over $200 for another phone. No, I am not lloking a free ride. But somewhere, there should be an executive at alltel that would agree to a fairer finish to this story. We paid full value for a phone when the other was still "under warrantey." No one, at the alltel shop, or on the 800 number could do anything about helping us out.

As an Alltel costumer, I am now being billed under verizon. Since the change, they have billed me for mobile to mobile, even from my cell phone to my other cell phones listed on the same plan, as well as other alltel and verizon phones. Now I am being told features were dropped when the change was made, and changes to my plan have been made...for instance, I no longer have off-peak beginning at 7, no nationwide calling, etc. without my having requested it. I have never been notified in any way that my plan had chagned and have had to repeatedly call to get refunded the minutes/fees associated with my circle and mobile to mobile minutes. I am getting no explanations, no satisfaction, only threats that I cannot cancel while I'm under "contract". What contract? Apparently it is subject to change on their end, but not mine. I don't know what to do...I have spent numerous hours on the phone with Verizon which has seriously disrupted my life. I never get the same answer twice, although they clearly admit something has gone haywire. What do I do? What can I do?

Twice in two years, Alltel changed my rate plan without my knowledge or consent and then billed me for airtime overages. The second time this happened, I canceled my service in the middle of a contract. Alltel then billed me $200. for canceling the contract. They refused to even consider whether they had made a mistake, and the issue has never been resolved. By now they have probably made an adverse report on my credit history.

I called alltel to change my rate plan to next higher plan..I am currently on 500 smart choice plan for 89.99 and wanted to change to 750 plan for 99.99 which is advertised on their website. First Rep. said there was no such plan and told me they only had 1200 smart choice plan for 109.99. I said I am looking at the 750 smart choice plan on alltel's website. she just kept saying she didn't see it.

I called back the next day and talked to another rep. who did see it online only and told me he couldn't offer it to me but he would get a supervisors help to explain it to me. I talked to the supervisor who informed me that that plan was sold by a 3rd party vendor and it was only for new customers not existing customers.

I told the supervisor it sounded like false advertisement to me because no where on the site does it say for new customer's only. She said well mam as you can see it won't let you order it unless you are getting new service and I said that still sounds like false advertising because that is not what it says. It says anytime plan changes and advertises the same plan I have with 15 myfamily circle numbers. I only have 10 and I said so even if I change my plan to the 1200 smart choice will I get the 15 myfamily circle numbers and she said no that's only for new customers! I said well what exactly IS FOR EXISTING CUSTOMERS!

How can Alltel get away with advertising 3rd party plans and prices and not having to put on there website this is for new customers only? If I try to change my plan online it tells me to call 800alltel then when I call I have to ask what kind of plans and features I can get being that I am an existing customer who has been with them for 5 years and always paid ontime and has 3 lines. I can't be the only one who has had this problem with alltels website.

my wife and I had altell for almost 2 yrs paid our bills in full then we moved to an area with no service their contract states if you move to an area with no service then you can cancel with no charges clearly they lied we now have an 800.00 bill and its being put against our credit we contacted them many times to only get lied to more saying they will cancel it it started out as a 400.00 bill now its 800.00 they also left the phone on when we tried to cancel it and charged additional ridiculous charges we want this cleared up it was supposed to be no charges now we are getting our credit screwed because of them we have poor credit and cannot change to another carrier even if we want to and have useless phones that they want back for nothing after we paid for the phones .... can somebody help clear us ty

I went to our local store and asked that my son's phone's access to any downloads, ringtones, games, etc. be shut off, they told me it was done, I got my next bill and had over two months time $198.00 of downloads on my bill, when I had specifically went in and asked them to shut it off! So, I called them about it, they tell me no problem we will credit you back for the amount! What happens is they claim they are crediting you yet, what they did was put a credit on the bill but still showed that I owed for the $198.27 as a past due amount and when I dispute they claim that I have been credited, baloney, its right there in black and white, they are still charging me for the $198.27! I have called them four times and I am sick of the lies that they tell and my bill continually goes up and up and up! I can't get out of the contracts without it costing me an arm and a leg, someone needs to stop these theives! This economy is bad enough!

For the last three weeks, no phone, internet service from Alltel. I have called put in several "trouble tickets" in. They DO NOT CARE they have sold out to AT&T.

I went into the alltel store to upgrade my phone , she showed me two phones that was nothing like i asked for . I seen a phone i realy liked and asked to be shown it , she realy didnt know anything about the phone i had choose , she explaned it was brand new and didnt know mush about . I chooses to go with it any way becouse it was buy one get one FREE , SO I WANT TO KNOW WHY I DID not recive MY FREE PHONE ?

I feel this is false advertising when a huge sign is posted BUY - ONE - GET ONE FREE and you dont get your free phone , i would have assigned it to my son who is on my plan . I am very dissapointed

On October 21,2008 I cancelled my services with Alltel because i knew my contract was over and i was done with Alltel after that. I had 2 cell phones in my name ,1 was for me ,1 for my boyfriend at that time but I was the primary provider for the bill since the bill was in my name. They alowed my ex-boyfriend to come in a couple of months earlier priar to cancellation and get a whole new contract without me being present. So when i cancelled my bill i knew i had a balanced of $154.96 which was due Oct 5,2008 and a bill for $160.10 due date Nov 5,2008 my total balance was $320.06 I recieved a bill for $691.15.

So went into an Alltel service provider an I questioned my bill they said i had a $200 cancellation my sevice early. well my 2nd cell phone was my ex- boy cell that i told you about earlier thats how my bill got to that amount which was $691.15.So i put $100 towards my bill so i should have a balance of $220.06 plus usage up to Oct 22,2008. So i come home and call Alltel about my bill consistantly no justice on my bill then i receive a bill from collection on Feb 16,2009 in the amount of $601.15 I just want to get this matter resolved.

I payed $120.89 on bill account 4660556574-055 with check # 7534 over the phone with conformation #295318649. My son was contacted and told his phone would be shut off on 3 Aug 2009 on 1 Aug 09 because this payment bounced. The appearence of someone putting in the wrong info before trying to obtain this payment from the bank is the most likely thing that happened I would like this problem corrected.

I purchased an alltel phone at the Town West Mall in Wichita on April 24,09..when I came back to the store on April 28th, the alltel store was moved and gone. I called and got a number to call and they said I would have to deal with them in Eldorado or Newton on my phone which isn't right because I shouldn't have to drive that far when I bought the phone in Wichita Mall. I called Alltel and they too wouldn't do anything with my deal. I spoke with aaron in Eldorado and he said if I mailed my phone to him, he would wave the disconnect fee but that isn't right, I paid $150.00 for my phone and they should of been in the same location for me to return within the 15 days.

I have gotten nowhere, the service is disconnected and I have a bill of $235.00 plus a $200 disc. plus I paid 150.00 for my phone. If Alltel is allowing these people to open and operate under their name, then any alltel dealer should be able to take care of alltel problems, returns or issue's. I feel that I should only be responsible for if anything 1 month, phone minutes weren't even used, I should be able to return my phone for a full refund of $150.00 it's brand new and my 200.00 disconnect fee should be waved along with June's billing...This is wrong and I spoke with Joshua in disconnect office at alltel today and he told me there wasn't anything they could do.

I have a bill of $ 435.82 plus $150.00 I paid for a phone, totaling $635.82 and couldn't even use the service, not to mention the minutes I have used calling and waiting on hold and the frustration that a company isn't made to honor their product from the location it was purchased.

I went to the Alltel Store located at: 3906 Twin Creek Dr Ste 103, Bellevue, NE(402) 827-1605. we were having trouble with 1 of the phones. While there, the associate encouraged us to change to Verizon now and as long as we had one of our 3 phones out of contract, we could switch them all without any early termination fee. (aprox date July 3,2009)We would get a $50 discount on primary line and $30 off other 2. Didn't do it on that date - but decided to switch last weekend Sunday, July 19, 2009. When I went online to pay last months Alltel bill, there was a $200 x 2 = $400.00 extra amt due for 2 termination fees. When I call Alltel about this, they let me know that the fees would be credited in 2 - 3 billing cycles and if I didn't pay them, I would be reported to collections. I've been with this company for over 20 years - they were another name back then when there was a bag phone. I've always paid my bill. **CONSUMERS BEWARE** You're being lied to!!!!!!

Trying to make my Alltel bill smaller I canceled data and made the voice plan lower. They retroactively charged me $45 a month for data that I did not use. I asked if I tried to use the data would it have worked? No. So I was charged for a service that they did not provide. Their answer was I had a Blackberry, and I have to have data (if it works or not). I did not have data available, but they charged me after the fact anyway. They claimed that they could fix it. After a few more months of receiving my money and not fixing anything, I canceled the service.

Feb 10,2007, One hispanic gang male snapped my new cellular phone out of my hand which I was using at the time so I called the police and they could not do anything for me since he left crime scene. however, I called alltel cellular company and reported my stolen phone and gave them a police report # and then she told me that they were not going to charge me for the time after my phone was stolen. I called alltel and if they have any cheap phone that they can sell, I was with them for over five years, and she offer me a used phone for $149.00 which it loooks like $20.00 phoen at convience store and she asked me if i have a insurance for the phone which i did not have and basically she called me a stufid not to have insurance and she can not help me out so I told her that i would like to talk to her supervisor and he also ask me if i have insurance and he told me that is not his falut that i do not have insurance and you're are stufid in actal word over the phone so i ask him again if they are any supervisor beside himself and he hang up on me. I tried to call them several times and i got the same result so i finally cancel the service.

I have been an Alltel customer since 2004 carrying contracts and being a very loyal customer to them. I have had 2 other phone lines added to my contract with in this time and have also upgraded to a smart phone and using there internet cards. My contract is under an area that is being merged with Verizon and i have recently moved to an area that is not able to merge with Verizon. My husband and I have been trying to start a business and i need a local number to our new area.. Alltel can not provide that for me due to the fact that i would have to pay there Early Termination Fees. They will not let me terminate my contract that expires in March of 2010 to get a contract with Verizon any ways. i have talked with Alltel customer service and they wont let me become a verizon customer yet i dont understand why.

I purchased a Blackberry Curve 8330 telephone in May. I have at least 5-10 drop calls a day! They switched my phone but I STILL continue to have many many drop calls. Many ALLTEL tech people have tried to resolve the problem. I am in a contract for 2 years. Nobody seems to know what to do. At present they have a "ticket" to some other folks out in the field thats working on the problem. Someone called me Mon, June 29 to find out again the problem. The called dropped during our conversation...she did not even try to call me back so that we could finish the conversation. Alltel & Verizon are merging. Don't know if this is the problem or not. Perhaps I need a Verizon Blackberry. Please help me! This is not fair to me as a customer. I have been a happy Alltel customer for over 13/14 years. I have a heart condition and I cannot even depend on my telephone at all these days and I am paying my bills even though I am so stressed and digusted right now. Thank you

I'm paying $7.00 a month insurance on this phone that I paid $300. for last year. If it breaks I guess I'm on my own. Their customer service is horrible and I'd love to tell them about it. Can you find me an address? I've looked everywhere and from what I've read on the web, I'm not the only one. Shouldn't they be required to make themselves available to the public that they serve? Nobody in the store acknowledges that they even have a headquarters. They assume their paychecks are manna from heaven.

Verizon bought Alltel. Alltel told me I was now a Verizon customer and Verizon says I'm not in their 'system.' I have paid money and now have no service. All phones supposedly for Alltel are answered "Welcome to Verizon Wireless."

was offered a rebate was told to allow 30 days an it's been a run around for past 45 day pryer to the 30 days

I cannot down load up dates on my computer and I have to wait for sometimes 20 seconds to 3 minutes for yahoo to even come up. I cannot update my computer nor can I do everyday business as the wire is very, very slow. I went to the store in which I bought this piece of crap of service and they stated," who told you 30 days, it is 15 days. I was told from customer service if it doesn't work return it just as I did Verizon as it was not useful. I did and was shown to the door by sales and management. I am stuck with a worthless contract for 2 years for $100.00 a month or pay $200.00 to ditch this piece of crap. I will never, never use ALTELL or anyone who buys ALTELL service. I am angry and will be out $200.00 to get rid of this.

causing me to spend HOURS on the phone correcting things and yet we still have billing errors!!!

WE also sent in , called in with 2 offers we got in the mail for 2 of our lines giving us a total of an extra 300 anytime minutes per mo and now we are told its only 100 and too bad so sad... one person who was very nice said she was a supervisor and was going to give us a one time credit for our entire months bill in addition to awarding us an extra 500 anytime minutes per mo for the next 12 mos... of course none of that was done either!

causing me to spend HOURS on the phone correcting things and yet we still have billing errors!!!

WE also sent in , called in with 2 offers we got in the mail for 2 of our lines giving us a total of an extra 300 anytime minutes per mo and now we are told its only 100 and too bad so sad... one person who was very nice said she was a supervisor and was going to give us a one time credit for our entire months bill in addition to awarding us an extra 500 anytime minutes per mo for the next 12 mos... of course none of that was done either!

We are tired of the games... can you help

I had been a long time loyal Alltel customer. When my daughter tuned 12 we decided to get her a phone with unlimited text plan. The nest month we recieved a $700.00+ phone bill. They had put us on the wrong plan. Easy fix right? NO WAY. Called customer retention, spoke to same rep. (she pretended not to be the one but I remembered her name and accent etc.)

Was offered a $250 credit for a $700 over billing. I insisted that all I want is to have the plan corrected and be charged according to the plan we should have been on.Easy fix right? NO WAY. Once it was clear to the "customer retention " rep. that I would not be paying the erroneous amount she became much less friendly. Go Figure.

Today I am sending packets out to every Alltel Office,Officer and Executive that I can find an address for. Maybe there is one who will listen. If that does not do the trick I plan to then start sending the information to every potential investor. blogger, social network and the like until the noise is loud.

Iam sorry but I don't know the name of the person I spoke with. Because of the economy my daughters lost everything and one even went thru a divorce. Our oldest daughter lost her car ,her husband lost his truck because our daughter got very ill. She started having panic attacks that came from only the Lord knows where or why ; she had them on her job even and had to quit her job . She has been working since she was in high school.She is 42 years old and is married and has 2 children. Our other daughter went thru a divorce THEN lost her job. All 5 of them ; 2 daughters ; son-in-law; grandchildren and their 2 puppies had to move in with my wife and me.

So, therfore we got behind on our alltell cell phones, we have 2 of them. Now we are begininng to get back on our feet and all of them have got a place moved out of our home but we still pay all the bills for our youngest daughter til she finds a job and we are still paying the auto insurance for the oldest daughter. My complaint is that our cell phones with Alltell were disconnected because we were paying what we could each month like 80 some dollars and up then they cut the off and when I contacted Alltell at the number above the have added monthly payments to our bill like they are still turned on.

I called again recently and it is sooo high now we can't pay all of it to get them back on . We can maybe pay half , but we get paid monthly and each monthly Alltell adds 80 or more dollars to our bill we can't see how this is possible to charge us as though we have our phones in use when they have been turned off. I want to keep our same phones and our same phone numbers and get the phones back on and NOW FINALLY we can pay OFF our bill each month! But, I can't deal with ANYONE WHEN i call the alltell number above. I have an attorney and If this alltell bill is not reduced to where it was when Alltell turned it off then Iam going to my attorney and turn this over to him. All I ask is a chance to get back on track - normal! My wife is or seems to be near a nervous breakdown and I can't take one more thing. Can you help me?

I have a V9 Motorola phone which I paid $300.00 for in May 2008. By Oct of 2008 the phone went bad and they gave me a replacement. Then This past week June 1st the second phone also died. They are junk. Anyway, I talked to 2 separate ladies last week which both said my phone was under warranty and they would send me a new one in the mail. So I got the mail yesterday and the phone they sent was not the right one so I called them again and another lady said that OH, Your phone is not under warranty and you should not have that phone.

So I took it to the cell phone company today where I originally got my phone and explained. He was very helpful and tried to call Alltel and find out why they made the mistakes and what they were going to do for me? They told him nothing. So we then had to file and insurane claim and I had to now pay $95 to get another phone which will be mailed to me. I believe this is all unfair and I don't know why they don't back their phones up or even try to fix them??

This will be my 3rd phone now with a years time. They are junk phones and won't compensate me for all the inconvenience. I paid a lot of money for the phone and the cell bills are up there too and they do not back a customer. I will never deal with them again and I will tell everyone about the problems and discourage them from dealing with Alltel and to switch if needed. So now I just have to keep paying and paying. It never stops. I could go on and on but I am trying to simplify this.

I have been a customer of Alltel Cellular for about 1 year. Initially, I signed a 2 year contract with them not knowing I was going to be let go from my job at the end of the year. How can one predict such a thing? Anyhow, Alltel currently does not have service available to the city that I'm relocating to, which is Miami Beach, FL. All I am asking is that my breaking of the contract fee be "waived" due to the circumstances that are beyond my control. Most companies do this with no problem. You just give them a copy of your new address or lease and your contract fee is waived. It's as simple as that, but not with Alltel.

I spoke with a "supposed" supervisor named, Raymond (he wouldn't give me his last name) who was quite rude and very unprofessional. He said verbatim, "It's not my problem that you're moving to an area where we don't have service. That was your choice." I couldn't believe he said such a thing. He went on to say that my phone "should" (not would) work, but only on the roaming signal, which means often bad reception and more $. Also, if my battery dies or something goes wrong with the phone there are no stores in the area and the only way to get it fixed is to mail it off.

I don't have time for all that, but more importantly than that, my mother recently had heart surgery and my cell phone is my only line of communication. She doesn't use a computer. I cannot be without a phone for "2+" days like Raymond seemed to think was fine and dandy...for him, but it's MY situation. Also, I'm in the process of seeking a new teaching position and I have to have my phone, etc. My phone is invaluable.

I think what Alltel is doing is unjustifiable! I told the superviser that if there were an Alltel store(s) in Mimi Beach I would most definitely fulfill my contract, but this just isn't fair. Still, he refused to do anything but disconnect our conversation. I really do hope you can help.

After talking with a couple of support techs at my IPS and the previous hosting company it was determined that almost all DNS servers in the country had updated to correctly route to my web page. The Alltel DNS's had not. I proved this to an Alltel tech on Thursday morning but was advised that there was no way it could be corrected.

On Friday afternoon I walked into an Alltel store and used their demonstration air card to again prove that their DNS had not refreshed. The store salesperson sent an email to the tech who worked with me Thursday AM. The tech later called me and again said it way my problem I was told to have my IPS send an emergency push to all name servers. I responded that it was not my problem and not my job.

The problem came clear about 5:45 on Friday afternoon after speaking with the tech. The result is that Alltel had me out of business for about three days. If I had shut them down for that long I would be on the six o'clock news and in jail. All knowledgeable techs I know have advised that DNS should refresh every two hours or so, not three days.

I've been dealing with Alltel for the past week and not getting anywhere. I'm thinking it may be related to them merging with Verizon. I have ALWAYS had good service since I started with Alltel years ago. I get 4-5 bars at home & still do EXCEPT when EITHER incoming or outgoing calls connect- then it drops down to NO bars and drops the calls. This is with 99% of the calls. I get my messages late- both voice and texts. My computor is so slow I may as well have dial up! I do not want to pay for service I AM OBVIOUSLY NOT getting. This started about a month ago and has gotten severely worse over the past 2 weeks.

I've tried EVERYTHING that was suggested- NONE of it worked. I'd like some answers and I'd like them soon, so I can decide whom I want for my phone service and internet service.

Why is it all of my phones all of a sudden are having problems staying connected (ALOT!), says I'm NOT in the service area when I AM, and I can't connect when I call numbers I've ALWAYS called without problem? I've always had GREAT service with Alltel & rarely had dropped calls. My phones batteries used to last for days and now die before the end of the day because it constantly says it's searching for service. When is it going back to normal?

They told me they would check the towers, upon checking the towers, Alltel has informed me that this is a fringe area and I was just "lucky" to have had service here in the past. The customer service that I have received is very poor. These are not helpful people and they put me on hold for at least 10 minutes every time I call. I've had CSR's hang-up on me, and raise their voices. Unfortunately I am stuck in a contract with a carrier that does not provide me service and a phone that I cannot make or receive calls on.

I was caled by Alltel early in the morning and told my acount was delinquent. After giving them my Visa number the $153.74 was sent as a charge to my bank creating a HOLD for that amount on my checking account. Later in the day, ALLTEL admitted it was an error and released the transaction. The problem was the hold on my bank account needed to be released. After hours of phone calls, I set up a conference call between Alltel's Financial Services Department, my bank and me. My bank requested a simple note on Alltel letterhead saying they could release the hold. Alltel refused to do that.

I am disabled and needed the money to buy my medications, so it was urgent that the money held in error be released IMMEDIATELY! Alltel repeatedly refused to remedy the matter for me. It will take the better part of a week for this matter to clear up. That means it will take that long for me to buy my medicine. Since Alltel created this problem, I feel they should have done whatever they needed to do to fix the problem for me.

they put an extra 10038.00 on my cellphone bill and want me to pay it and I do not owe this money than they are turning off my cellphone because I cannot pay it and I do not have a bill for this and gave me 48 hours to do this I am suppose to have 70 days to pay and dispute this bill and they took 63 dasys from me and they are going out of business and I have 5 lines with them it is not fair.

We are a small, independent pharmacy, in a small rural community. We are getting 9 - 10 automated calls daily about past due accounts. The calls are about people that have never worked here. This takes away our time taking care of our patients. I cant find out who owns Alltel to complain about this major problem.

After switching our alltel phone numbers to a new service, Credo, Alltel has continued to bill for service we no longer have with them. Additionally, alltel cannot be directly contacted adn its automated system says our numbers are no longer valid with alltel, yet they continue to bill both these numbers. You cannot reach a live person at alltel.

more than my usual bill. I went back to the local office and was told there wasn't a supervisor present, the associate couldn't do anything but issue a credit which would take several days to weeks to reach me. I don't know about you but I don't have that kind of money just laying around. I have talked to several people at the local office and by phone and have received nothing but run-around from all of them.

A wireless company set up to take money from my account wirelessly will snail mail a refund when they get around to tending to that minor detail! Needless to say, I am not a satisfied customer nor will I be a customer one minute after my contract finishes. I wanted to send an email to the company about this treatment and what I intend to do. Low and behold, there is no such thing as contact information on their website. When the Contact Us button is clicked, you are routed to a log-in screen. OK fine, I logged in again and clicked the contact button again. Guess what, I was routed to the log-in screen. Totally unacceptable customer service!

Multiple automatic debits for my other accounts will bounce. The creditors will add fees and charges and my bank will add fees and charges.

for the home phone I didn't need before when I had a cell phone that worked.

number above.

they are playing, and will not call my phone numbers to give me an answer regarding this issue. They say it is under investigation and then I never hear from them.

All I want is my money returned into my account or they can send me a check. There is no exuse for such long wait. Will someone address this as soon as possible???

Due to the rotten situation above, I will not trust adding to my account through the computer or by telephone. Instead, I need to go to an Alltel store every time I want to top up.

If the money will not be returned, I will need to go with a different company for my service. This has been very frustrating over so little money, however, I demand it be returned.

days- I have a house payment due and other bills past due. I have not heard anything since then.

Loss of work because I did not have gas money to get to work, over draft charges at my bank and having a check returned to me which was very embarrassing.

pm,they will not take all of these charges off.

i was appalled at the was i was talked to by somone named jack,i finally had to hang up.i imm called back i think tat was the third or fourth time,other times i was either accidently or purposely hung up on.after talking to one person i found some of those do not log that they have spoken with ayone.i did happen to finally speak to a wonderful girl named marie,just when i thought we had it worked out she had to transfer me to another dept to get the charges taken off.

min i disputed charges for another month.i have called their survey line also,all& all that is how i have spent another day with alltel very poor customer service,from past experience this wil be many more hours/days of this sort of treatment,i do plan on changing service contract is up,thank you

hours.

hours.

times before that the reps would be emailing the problem right out to get fixed.

times as soon as I asked to speak to a higher up.

By now I'm very upset I call back and the woman who answers starts being rude, lying and arguing with me. I admit I yelled at her and hung up after she refused to let me speak to a superviser for such a minor problem. I called back spoke to Rose who got me a super named David. David told me that he could submit the problem, I told him no that I didnt have any faith in that happening due to previous situations that I wanted to be transfered to tech support. I was and spoke to Jess. He told me that the problem would be real easy to fix, he said he went into the guts of the system to get it done fastere and that the result should be immediate.

if not more phone calles, being lied to repeatedly, poor service, and very rude people.

I spoke with ALLTEL multiple times in reference to the service I had with them. The service was not working properly for me. They sent 2 different phones thinking that it was the unit; however every phone they sent out was a lot worse than the previous. My cell phone service was NOT a good service. I lost multiple customers and contracts due to this RIDICULOUS so called service. I repeatedly stated that to them.

I asked since the service is NOT working properly for me, could I get a credit on the early termination fee and I will pay for the used service. I was told to just cancel the service. NO ONE from Alltel tried to keep me as a customer, my issue was just swept under the rug. I told them to have someone call me multiple times but, NO RETURN CALLS OR ANYTHING! And now they want me to pay for a service that wasnt working! In which I already offered to pay what I attempted to use!

I lost multiple contracts and customers due to the service.

a month.

I have an excellent credit rating and because I did not want to reep the consequencies of not paying what Alltel said that I owed I put it on a charge card that I cannot afford to pay. I tried many times to try to work things out with them but they were not interested. I paid all the service fees and the only thing that was owed was the contract fees. I will never do business with this conpany again because all they care about is thier profit margin and I will Warn people what can happen to you even though you are not responcible for the afore mentioned debt as I was. Alltel please reply.

No physical damage but months of mental
distress that has kept me depressed and

wished with all my heart that I was physically able to work so that this could have been resolved without all the stress. I live on a fixed income and it gets more and more difficult.

years someone accessed my account while I was in a nursing home recovering from a near death surgery and staph infection with serious drug reactions due to allergies. I have an excellent credit rating and because I did not won't to reep the consequencies of not payiny what Alltel said that I owed I put it on a charge card that I cannot afford to pay. I tried many times to try to work things out with them but they were not interested. I paid all the service fees and the only thing that was owed was the contract fee.

No physical damage but months of mental distress that has kept me depressed and wished with all my heart that I was physicall able to work so that this could have been resolved without all the stress.

of these lines are in contract which means I would have to pay a hefty fine to cancel or change my provider.

i bought an alltel service in myrtle beach sc and the agent there sold me a refurbished phone as a new phone,well i moved to iowa and began to have trouble with my "new" phone well the closest Atell Wireless store is 110 miles round trip from where i live and asi took my phone in the customer service person in thestore stated that i had infact bought a used or a refurbished phone and that it would not b able to be repaired as far as he knew according to policy: well i cussed at him after i had asked why alltel would not stand by thier own policy of returning the damaged phone within 6 months well he hadafewotherexcuses for me which i wasen't willing to hear the alltel customer service agent then proceeded to tell me that i would have to pay my bill and be without a phone , so again i cussed at him ..

well i called a611 operator from my damaged phone ( which i forgot to mention i didn't damage i never dropped my phone i never played hacky sack with my phone to impress my friends )needless2 say i was5 miles from my home when the 611 operator saidi could return to the store and that the store(52.5 miles away 1-way) would send my phone in for repairs... then the store wasent willing to even give me aloaner phone untill i reminded them of thier policy in which i was entitled a loaner phone ...well after i recieved the loaner phone i recieved a text from Alltel Wireless stating that my phone wasback from the repair shop and that themanfacturer refused to repair my phone and that i had a letter waiting in the store to explain why the manfacturer(motorola) would not repair my phone ...on top of all this I have had to raise my minute plan each month since being with Alltell Wireless as i keep comming up with overages some how i have rarely ever used more than 500 minutes of airtime and now i have 900 minutes on my plan ..well as of today i am not able even to usemy Alltel Wireless phone (wich was working last evening at 11 p.m. iowa time..

early cancellation fee. This was in mid-december.

in febuary and was told these were charges applied in novemeber.

! I called Alltel and gave them my phone numbers and found my accounts were closed and paid off. They referred me to another department about the collection calls and was told I owe! Total confusion.

. I am now seeking legal counsel. Enough is enough.

. Alltel is still trying to collect charges. please have some one contact me to resolve this issue .... thank you

collection agency is trying to collect on invalid fees.

yr contract and have been with Alltel for several years. Won't be anymore!

! Now, I am forced to keep an alltel product that is defective. It is a monetary issue as well as the principle behind this situation that infuriates me. I feel the manager was very short sighted. after my time is up, I will definitely be switching if I am left to accept this from your company. And, in the meantime I will not purchase any more products and I will pass the word on how foul this turned out.

In March 2008, before moving to Texas I contacted Alltel and requested to have my cellular service transferred. However, I was informed that service could not be transferred because Alltel did not have local access in Corpus Christi, Texas. So I asked if I could disconnect the lines and move my account to Verizon when I reached Texas. However, this was not an option either; the CSR stated that since my service plan included Nation-wide Coverage,? there would be service in Corpus Christi and according to Alltel policy; I could not disconnect the lines. This in itself has been a nightmare for me and the rest of the people on my service plan.

In addition to the above mentioned, I experienced billing problems in September, November, and December of 2008. Not to mention loosing service while Alltel upgraded cell sites and then of course there is the issue of getting the proper phone upgrades when Verizon began to integrate with Alltel; I could probably recite every word of the Alltel phone mantra for the number of times was put on hold or had to call your customer service department. Whenever there was a problem with my phones or the service, all of the issues had to be handled over the phone; there wasnt anywhere else to go because my service is from New Mexico and Alltel does not have an office here in Texas. Adding insult to injury, there isnt any possible way of contacting Alltels corporate office about these matters either except by letter. You people dont even list your corporate office numbers; believe me I tried to find oneeven called Verizon to see if they had one for you people in Arkansas.

From 1993 to 2001, I worked as a major account representative for Cellular One and in those 8 years I wouldnt have dreamed of treating my customers as poorly as you do. When the government told Ma Bell that she couldnt be the only game in town anymore, customer care went out the window with the divestiture. But I suppose thats the way the ball bounces anymore; big corporations gave up customer-care and traded it in for customer-why-care. You get your money every month and we (the customers that pay for your big houses and trips to Cancun), are held hostage by yearly contracts and the threat of ruining our credit if we do take a stand. To be quite honest I am pretty fed up with the way I have been treated as a valued? customer. You people should be ashamed of yourselves.

hours of time on my home phone to every division in the company and it still continues! Even with the help from the outlet store people. I have PERFECT credit, own nothing, and I have to contend with this. Please help!

Constant phone harassment!

I have a monthly pre-paid phone. We have renewed it via internet every month since May 2008. We tried to renew it 3 times Saturday, Feb. 14, 2009. Then, it said we could only renew it for $40.00 (plus taxes for $43.30) because I had a credit of over $500.00 (for wallpaper, games, songs, etc. that I have never wanted and never used).

I called Alltel immediately that night. I spoke with a lady that I couldn't make out her name at all. I couldn't understand her and apparently she couldn't understand me. She hung up on me. I called back and spoke with another lady and she finally put me through to her "supervisor", GiGi, who told me this would have to go to legal and it could take 3 to 5 days.

I then went to the Alltel store in Marble Falls, TX. I did not get his name, but it was a tall African American man, who identified himself as the manager that I tried to speak to. Even though they sell the phones there and take payments, he wouldn't look at bank account records, or the text I'd received from Alltel, while I was at the store, saying the account had been sent to legal and would be answered in 3 to 5 days. He was VERY rude and said there was "absolutely nothing" he "could do for me".

I then went back to my office and called the 800 number again. I spoke with Shelly (?) and was hung up on again after asking for a supervisor. I then spoke to Clark, who promised not to hang up on me, but, 14 minutes later, I was hung up on again. I called back and spoke with Vincent (and remember, I had to tell the WHOLE story EVERY TIME I called). He FINALLY got me through to his "supervisor", Bruce, who told me it had to go to legal and there was nothing anyone could do about it.

I told him they had done something like this in December (12/16/08), when they billed me twice for $75.76 and credited one of the bills within minutes and asked why they couldn't do the same on this one and was told the same thing, "there's nothing that can be done about it".

I explained that when all phones in circle were not connected, he told me ALL PHONES GET CONNECTED!! as if I was telling him a lie. Everything I said he arrogantly contradicted and belittled my problems with the phone. This person has no business dealing with the public. Rude, obnoxious, hateful, nosey, ugly, of course looks don't matter if you can at least be nice.

My family and I left the office as F. Aragon was of no help with the matter. Getting online did not give me any contact people to notify but I will pursue this because several Alltell personell do this and they think they can get away with it.

. My plan had never changed. The only change was the new phone they made me upgrade to or they would terminate my service. I was not informed during the phone call that my contract was being extended another two years. I had signed up for paperless billing, my monthly charges automatically taken out of my checking acct.

early termination CRAP! I didn't have any WRITTEN verification that my contract was extended when I had to upgrade my phone. This is extortion, and fraud pure and SIMPLE!

They allowed someone to open an account in my name and they have not been helpful in removing it from my credit report. They allowed tis person to get over 7 phones and allowed them to change the numbers several times and add all kinds of extras! They are very rude and take no resposiblity and offer no explaination as to how this could happen!! I will never ever get alltel just due to the lack of assistance with the resolution in this matter and I tell everyone how crappy they are. Oh, and the collection company they sent me to is asking for my social....yeah right!

My credit score is suffering from them allowing these people to order without my consent. I filed a police report and they referred me to the rude collections people.

days of service.

. When Alltel took over, the plans and features changed.

!. I tried to get credit for the fake charges.

each month for a very long time. I trusted the customer service reps to assist me with my plans and features over these years to best fit my family's needs. I was not receiving or using any existing service for this charge.

Alltel continues to stand on the excuse that I should have caught it myself sooner. I thought I was paying for the extra line plus that line's text messaging this whole time. I am wondering if anyone else has experienced these fraudulant charges from Alltel. I have to think I am not the only customer that had an obsolete charge left on the books.

on my current replenishment. I plan to do so this week.

following my father's death, I called Alltel customer service to have that line removed from my account. I was told that it was to be taken care of. But the charge continued to appear on my bill and I would call again upon receipt of each month's billing and be assured that it was being taken care of.

months service was applied to my account, the reply was that it was a curtesy because I had previously been told, in error, that the line could be removed.

rd party bills on my Alltel bill that originated months before I signed up for Alltel. To me these are fraudulant charges. I am either paying for something I didn't agree to, or taking a hit on my credit score.

I have spent hours on the phone with Alltel and Predicto Mobile arguing about getting these charges changed.

.

I had five lines through Alltel. When the requestors of three of those lines backed out on me, I was stuck having to pay the monthly of all five lines. All five lines were eventually disconnected due to non-payment. The phones were disconnected for about four months, during which time I was trying to pay off the balance. Even though the phones were in disconnect status, two of the phones still had basic service, e.i. out going and in coming call capabilities. I called customer service and reported this fact and was told not to worry about it. Even better, the gentleman told me and I quote, "Free phones service!".

I called customer service back and demaned to know why my bill was this high. After explaining what happened and asking for a re-rate on my bill repeatedly, I was finally told that there was nothing that could be done. The bill was correct and I was responsible for the charges. Even after I pointed out that the phones were "disconnected" at the time of the charges.

I spoke with Alltel again today after finding out that the account was in collections. Apparently, it was marked in my file that I was responsible for the bill because "I knew the phones were still active". I even asked to have the minutes broken down as if used during each billing cycle and I would gladly pay since it was my nephew who used those minutes. I was taking responsibility for a situation that never should have presented itself in the first place. This request was denied as well.

rebate for each phone. I will never trust Alltel. I will not likely renew my contract on the reasoning that if they would scam me in one area I am sure they will try to scam me in another.

and was told that the phone,form member at the store, was discontinue. And they in turn gave me a Krazy phone in which I told them i do not like at that time they did not inform me to let the Insurance sent one and that the store did not have anymore. Since then I have taken the phone back because it had problems. I ask to speak to manager she did not come out, but had a sale representive just excharge this phone for another, I contact the insurance and they told me because I purchase from the store I have to deal with the store.

I purchase the phone I wanted and was willing to paid whatever I had to. I have gotting tried of trying to get a phone and I told the representive I will not come back anymore because I feel what they are just giving me back bad phone. I have tried to get Alltel to let me up grade to something I want. They refuse. Told me I must wait until May. I feel that they rip me off. Its not my fault the LG stop charging.

I have talk to many representative on line and in the store. Some of the ones in the store is very nasty in dealing with my issue. I know now to call and handle all my dealling over phone. I only had this phone for several months. I have called at differnce times on phone to customer service to get this problem resolve. I found going into store you have problems but talking to them on problem you get better result.

I feel I was not treated fair by Alltel and that someone could have hep me out better then what they did. If the phone that a customer purchase is discontinue the customer should have a choice of up-grading their phone to what they want. Even if they has to paid some more money. Alltel can work with me better then what they did.

for the loaner phone and the fee for the original phone.

dollars for a phone which the manufacturer knows is faulted and has subsquently pulle from the marke however I am being forced to pay for another phone despite having protection with a one year warranty.

The manager was rude, basically calling me a liar and was only interested in selling me a new phone rather than fixing the existing phone. All he asked me was why didnt you buy insurance on your phone. He did not talk to me but directed all the conversation to the csr and then told me I wrong about how old my phone was and then just rudely left without saying anything.

. When I called the bank, they said it must have been a fraudulant matter so they put the money back. I did not really I had to fill out a fraud avidavit. When they didn't receive one, they took the money out again. They instructed me to call Simply Wireless.

as well as his supervisor, they practically told me there was nothing they could do. They emailed me a copy of a different contract that looked like they trough one together. I didn't have my signature and the signature it did have on it was THE SAME as the customer service rep's signature. ALSO, they had my birthday wrong! I really need this money back in my account and I need resolution to this matter immediately. I am contacting the attorney general's office as well as the Better Business Bureau, in addition to my attorney.

This morning, after 17 years working as a trender for Alltel. My father was fired. He was a great employee, but the stupid right to work that you all have there, entitles you to take away a persons career and retirement. Iam in pure disbelief that Alltel could do that so many and get away with it. Absolutely horrible. Please send this to the top. My fathers name is 62 and no retirement.

and then they don't care about you any more! ALLTEL SERVICE SUCKS!!! Very Unhappy Customer!

I'm not dead yet! If I am found dead in my home with their phone in my hand, I hope my wife sues the shit out of them for their ****poor service and or their failure to ackknowledge the problem I've had with them! Thank A Vet! Does anybody really care anymore!

to present date. Customer Service admits to error but has no authority to credit me.

Unable to pay false extra charges on time and I am afraid this will effect my good credit.

early termination fee because they don't offer service where my daughter goes to college is beyond belief.

people talked to. Meanwhile i am still paying a monthly bill and my service is still not corrected. Also, numerous times i have been told that someone would be in touch with me and no one calls me. their representatives have lied to me and given me the runaround the entire time

I still pay a monthly bill for service that isnt working properly and i spent many hours on the phone getting lied too and no answers are given just half hearted apologies.

lines that are on my account. The collection department said it is in with Allied collections and to resume services I would have to pay full amount of the contracts.

I have been an Alltel customer for the past 9 years and never was subject to cancelation of my Alltel account because of being late. I always worked it out and payed my bill. I have not been able to pay my balance on my Alltel account , due to being unemployed for a year.But during the year I was still paying on my account up until my bill got high and could not afford it. I finally got a job and back to work and contacted alltel my cell phone provider to let them know I would be making a payment and to find out how much my bill was to pay off.

I made a payment on the account for one past month payment and then a few week later made a payment of $50.00. When I was in contact I was never informed that my account was going to be sent over to collections. I was told that it was good that I made a payment and to try and continue making payments. I was waiting for funds to become available for me and was going to payoff the $360.00 that I owed and resume my services with Alltel.

Now they have sent me to collection without imforming me of this. I just wanted to payoff the account for only the balance of $360.00 I owe and then resume service with alltel. They have since sent me to collections and want full payment for the 4 contracts that are on my Alltel account. I don't want to cancel service with them , I just want to pay the bill and resume services with the 4 lines that are on my account. The collection department said it is in with Allied collections and to resume services I would have to pay full amount of the contracts. Please help!!

I've now talked with these people three times. They refuse to erase the charge. I asked for some kind of proof that I accepted the service, but they can't provide it. I've been told I will get a call from someone at the corporate level, but have not in more than a week. I will not pay this charge and am sure this was randomly added to my bill without my approval. Can you help?

alltel bought cellone and is now placing negative information on our credit report. Our attorney has advised this is in violation of the law and should be removed immeditally. I have contacted alltel and they refuse to work with me concerning this matter.

there continued remarks on our credit report has dammaged our credit score which we have worked hard to improve. We have suffered higher interist rates and been refused credit due to there actions.

Recently my husband had a dealth in the family and we had to move from our home in Mt to PA. While in MT we had Alltel cell phone service. Before we moved I called and asked if we would still have service in PA. Alltel switched me to a nationwide plan, at a higher rate and assured me that I would have service. Once here, I had no service and there are no alltel stores to go to because they don't operate in PA. I called Alltel immediatley on my Alltel phone which dropped the call three times. On the third try the agent I was talking to hung up after saying that it was not their fault I moved and they could not provide me with service.

I still had recieved no call back and still could not use my phone. I called them again, the tech support people said that we had verizon lines and should be able to use them, I told them that I could not use my phone and they passed me to the cancellation dept. They also told me that it could be a equipment problem but since I was in an area that they did not service, they could not do anything about that because I have to be in a Alltel area in order to activate it.

because they could not do anything for it. After going around and around, I suggested that he credit me the four months I had already paid even though I had no service and we call it even. He told me that he could not do that and that he was done talking with me as he had already explained everything they could do.

more a month) and assured me that I would have service here, that it was their issue and not mine. I had been honest and honored my part of the contract by paying them on time. However, life happens and had I known a year ago that we would be moving to PA I would have gone with a cell service that would work out here. But I did not know and assumed that I would be using Alltel there in MT happily for my two year contract.

They are the ones who did not honor the contract but they want me to pay them for them not being able to service me.

cancellation fee, plus another start up fee for a cell phone that I can depend on. I have five young children and the main reason we have a cell phone is so they can call me at anytime.

mintues and because I went over my minutes I HAVE TO PAY NOW! I was like I was never told of this by ANY ALLTEL Wireless employee or read that. Her response oh well PAY UP.

I am stuck at home with a sick doctor no phone, no transportation, no money. My car is torn up but I have no way of communicating with the outside world. I cant call my job, family, friends. I feel like a prisoner in my own home.

I was offered a military discount when I purchased data link for intenet service. I had to registar on line to get it. The trouble is to registar I need a code that the will text to my alltel phone. I don't have an alltel phone nor am I going to purchase that service. False advertizing on their part, they don't want to correct the issue. All I get is registar online, and explaining the problem doesn't help. Last time they sent me a satisfaction survey, like that did any good.

.They continued to bill us even though our service was actually discontinued by them subsequent to our phone calls telling them we would be stopping service due to unresolved service, phone billing etc. concerns. They have been rude, impolite, unresponsive, did not provide service, impossible to contact and were confrontational. We have received exponentially more calls and letters from them or their minions since discontinuing service than we did when trying to have our poor Alltel service resolved.

. I told him I didn't order anything, wanted this service canceled, and wanted a refund. He took my physical address, my e-mail, cell company and type of cell phone. He did say that he would cancel it and issue a refund but I have my doubts. He gave me a confirmation#.

My complaint is: how can they do this without my permission and how can they bill me through my Alltel bill without any authorization from me? I can barely afford the service I have-I feel as though I've been cheated, scamed and am not certain if it will be corrected. Alltel was not of any assistance other than giving out a phone number.

Plus Many more.

If you want to save some money and save the headache. Do yourself a favor, STAY AWAY FROM ALLTEL!

or I could pay my bill!

I sent another letter again stating my willingness to pay a prorated amount and I asked for someone to let me know what arbitration means were available on the contract. I also asked for a phone number to call so I could talk to someone about this. All I got was another letter saying I owed the bill. I feel that I really owe nothing, but was willing to pay something to get them off my back. With broken phones, lousey service, and worse communication, these guys are great at taking your money - not so good at helping out!

I get harrassing phone calls and messages almost daily saying I need to pay the bill immediately. I am a financial services rep and the bad credit that they can put on my report sends a bad signal to my broker dealer which could ultimately threaten my job. The loss of use of phones for literally months at a time without compensation on their part lead to additional costs of travel to their dealer, loss of time in dealing with the phones and chargers, even the stress of not being able to contact my kids which was one of the reasons for safety reasons that made us buy the phones originally. Help! What to do now!

deductable and then I will get a new phone.

. The phones have been shut off.

per unit to get new ones that would get service in our area. We do not want or need units that have vidio cams, picture taking ability, GPS etc. Just phones that will get service. If service can not be obtained with equipment available at a reasonable cost, or our equipment, that is older but will get service, programed we should be allowed to terminate the account without penelty.

months ago. I have been trying ever since to get refunded my deposit. We, my mom and I have been back and fourth to the Longview management location to get this taken care and still no refund, and no credit. My mom had them check on it today and the system is showing nothing. Why want they follow thru, what do we have to do now to get them to follow thru. I am a college sturdent needing my refund and or a credit. I did right on my end what is up with them? What do we need to do next?

Alot of unecessary waiting and driving back and forth and the lack credit owed to my account. But you know they have no problem cutting your phone off and charging more fees when you dont pay your bill.

I have tried to work with the store, the 800 number and the corporate store to resolve these issues on several different occasions with no success. I purchased a 2 year contract with a Moto Q phone about a year ago and since I did the phone has not worked properly and we have not been able to use the services that are part of the phone and contract. I have exchanged the phone 4 times and it still does not work. I finally was able to get the phone exchanged out for the newer model last week (it has not worked properly 3 times now).

I also had issues with the Blackberry Pearl that I purchased in March with a 2 year contract and when I went to return it I was told it was past 15 days (it was 16 days) and so I couldn't and now I am being told that I should have had 30 days so they are sending me a new Blackberry Pearl (a phone I do not want and if they would have handled it correctly in the first place I would not have nor would I be in a contract!). With my 3rd line, I bought a phone outright without a contract last Christmas for my daughter and now it is having issues and they no longer sell it but they are going to replace it with a refurbished same phone that will probably not work either.

I have been a long term customer of Alltel (8 years) and I think the customer service I have received is absolutely HORRIBLE. I have had the run around for months - I have spent a huge amount of time, gas money (going to the store and not getting any help) and frustration on these issues! I have asked numerous times to be let out of my contracts so we can purchase phones and contracts that best fit our needs and work and start fresh with Alltel, that is the only resolution at this time that I feel is acceptable after going through all of this hassle and paying for almost a year now for a contract that we have not been able to use all of the features with.

I have been told that they cannot do that nor can they refund any of the months that I have paid the $110 for the plan since I paid the bills, and by paying the bill I was essentially saying everything was fine according to them. Even though there are months of Customer Service calls and Emails and visits to the Store with issues recorded. I would like this resolved as soon as possible and if it is not resolved to my satisfaction I will be looking for another Cell provider once my contracts are up.

it's my cell phone! every time i use it it gets hot. the area on my chin where the phones rest breaks out with pimples, and as soon as i use it i have a metalic taste in my mouth. i get headaches and i feel like it is from my phone. i dont even like to use it anymore!

I have been with Altell since it was called Cell 1...now that its called Altell, the service has gone downhill. My husband and I have a bucket full of phones. We keep renewing our contract in order to be able to get the reasonably priced phone and 1 year into the 2 year contract the phone starts dropping calls, getting poor reception, receiving voicemails 1 to 3 days later. I can be talking to my neighbor 1/2 mile away and the call will be dropped 5 times in 10 minutes. It is very frustrating.

Ive complained to Altell. They always put me through this check the phone programming routine and then tell me that my phone is defective and to take it in. I tell them it cant be my phone because my husbands phone does the same thing. They then make me go through the check the phone programming routine on my husbands phone. They find no problems and then tell me that that phone is also defective and to take it in for repair. I find this very coincidental!!! Because we purchased our phones 1 year apart from each other and have two different models of phones...and they are telling me that both phones are COINCIDENTALLY defective having the exact same problems after exactly 1 year of service and it happens year after year after year??? This is rediculous.

I also question the fact that for the past 3 years...my husband and I used to make a joke about ..well this phone is preprogrammed to begin malfunctioning after a year elapses so that we will have to purchase another phone at full price or renew the phone contract for another 2 years..making our contract NEVERENDING when they stack the new contract on the already existing contract.....so COINCIDENTALLY...we were right...like clock work..both our phones begin malfunctioning after 1 year has elapsed.

Altell brags that they will automatically credit you for all dropped calls...BUT WHAT THEY DONT TELL YOU IS they always blame the dropped call on phone malfunctioning and they wont credit you for a dropped call if it was dropped because of a defective phone. They in no way ever admit the calls are dropped because of their crappy service.

CONSEQUENCES? A never ending contract with a company that sucks ...a bucket full of phones that Altell says are defective and the extra expense of having to keep buy phones...not to mention...their phones are UGLY!!!

Never had Alltel service. Received bill which was disputed. Got notice from Afni, Inc., a disreputable collection firm in Bloomington, IL. Filed w/ Ark. AG office and after two years got notice on Afni Inc. letterhead that this account has been closed. Afni, Inc. will take no further collection action per Alltel's request. More than FOUR months later, it still has not been removed from my credit report.

Continues to appear on credit report, lowering score.

On May 14, I authorized Alltel to take out my monthly payment. On May 27, I was reviewing my bank account and found that Alltel took out $172.39 without my authorization, which caused to have bounce check fees of $41.00. Alltel Bill and Elaine stated that the money cannot be given back since it was a credit card and not a check. They told me to go thru the bank. What for?

And to this day they have not given my money back to me. There is an execuse after an execuse. When Alltel stole my money out of my bank account they took $200.00 away from my rent. I was stressed, ready to have a nervous break down trying to come up with $200.00. This is now June 16 and they still have not given me back my money. I closed my account with Cingular to go with Alltel because so many of my friends told me how great they are and they look after their people. Today, I am making it known what they are all about.

To this day I am out $1,000 for the headaches, the phone calls and the mental stress.

i cancelled my contract with alltell becouse the service was not good plus it was costing me more than what my plan price was and they to me took advantage of my situation of being 85 years old and being disabled and all i want to do is have these people stop calling me and harrasing me thank you .

the reason im putting bthis complaint in is becouse of alltell wireless is harrassing me on the phone and by mail and all i did was cancel my phone plan with them becouse they were charging me to much money and the plan was for a certain amount and im 84 years old and i feel that they are taking advantage of me i also think that there phone plan was not that good becouse of the roaming all the time and that was costing me to much. the plan was for me to use in coleman texas and why should i not be able to use the phone becouse of the cost.

it put me in a bind with this phone

I had Altell for a while. Loved my phone, service was great. I went into the local store to change my package option. They made the appropriate changes and I was happy. Well later I needed to change it again. This time, the guy I spoke with (who I was told is no longer there) made the changes to my plan and told me the changes would take effect 12am that night. So I go on and use it normally.

Then I get my bill thats about $100 higher than it should be.So I went in, and made calls to them. No one could do anything. What happened was, the changes didnt take effect when I was told. They took effect the next billing cycle. Had I known that I wouldnt have changed it till the day of the new billing cycle. So now I'm suppose to pay them because the guy that told me this crap knew he was leaving the company (told to me by his co-worker). That's nice, he knows he's leaving so lets screw with peoples accounts. Nice.

I wouldnt recommend them to anyone.

I started service with Alltel on January 30th 2008 and canceled service on February 2nd, 2008. All equipment was returned to the Metro Center location in Phoenix on January 3rd, 2008. After calling Alltel to let them know that I had returned the equipment to the store, they informed me that I have an outstanding bill of $133.31 and that they do not pro-rate and all fees must be paid. I was taken aback by the raised hair on my head!

I said I was only with Alltel for 3 days and made TWO phone calls within the My Circle calling plan (which are FREE) and simply started their service so I could tether my laptop to my phone, but the woman who sold me the phone and tethering kit did not realize that the phone she sold me was NOT able to tether. The tethering kit she sent me was for the same BRAND of phone but for a different model of phone. I told them I only made two calls on the My Circle plan and all they told me is they do not pro-rate and I owe all fees billed.

I started the $59 a month plan, so I am very confused in how my bill reached $133.31 in 3 days. They could never explain this to me and when I would ask, they would simply tell me to hold and they would transfer me. I think they do this on purpose to make you give up after several transfers.

This has now gone too far as my bill is up to $150 with interest reoccurring monthly. I have contacted an attorney which in turn sent them a letter demanding they clear all said charges. They never responded. I then sent a letter to the Attorney General and their response was I need to provide receipts for the equipment being dropped off at the said store and documentation of time of activation and termination. They will then re-evaluate and provide a resolution. I say... YAH RIGHT ALLTEL!! this is simply one of your tactics to delay the issue and run my charges up even higher.

I am still waiting for the FCC's response to my complaint I submitted. I am also going to file complaints on every site possible!

I am now being charged reoccurring interest every single month. They seem to have NO intention of resolving this manner in a fair way.

i decided that the phone service i had with them was not very good and they started charging me to much and that was not in my contract and so termated my contract and now they are trying to charge me the 337.00 and they have continue to harrase me to the max and i want to know what to do im 85 years old and i feel that they are taking advantage of me and i told them to disconnect my phone service and they didnt and now they want me to pay for the month that i did not use

they effect is that it will mess up my credit

In March 08, I received a bill from Alltel. There were charges for ringtones that I did not purchase. Alltel refunded the charges, and I told them that I wanted ringtones purchases and all other purchases blocked from my account. They placed the blocks on my account. April 08, I received more charges for ringtones, some repeat purchases from the month before. I called Alltel customer service again and asked why ringtone charges were allowed to my account. Alltel said that purchases could still be made through the Alltel website. I did not have a website account setup, so I do not know how the purchases could be made.

The April bill contained $80 dollars worth of charges for ringtones, and Alltel would not refund that amount. I then made a complaint with the BBB and the Federal Communications Act site. Alltel did respond on May 26, 08. They indicated that I had sent a text message to a company called 9Square to sign up for ringtones, contrary to there prior statement that the ringtone purchases were made through the website. I then called Alltel again and they instructed me how to dis enroll from a service I never signed up for.

The June 08 bill has arrived, and once again I have been charged for $40 dollars more of ringtones. Alltel has called and told me that I am past due for my bill. I have been making payments for regular service, minus the ringtone purchases. Alltel's practice of charging for ringtones, whether it is through a third party or not, is deceitful.

I have a collectons calling for payment, and my credit has been affected.

I purchased nationwide and moved because of my job. My phone bill went up from 64.00 to 172.99. They charged me roaming. I couldnt even get a signal in this area. Now I am having to pay the 400 disconect fee on top of the overcharges already. Is there anything I can do?

The cost is 720.00. This includes the disconnect, and overcharges.

Company charged $200 with out my authorization to my credit card in 2008 which they wrongfully collected. Phone calls to their customer service and financial services department yielded no reversal of the charges that thay claimed were early termination fees. However the only contract I made with them was in 2004, when signing up for the service.

They they tried to claim that when I got a replacement in-expensive flip phone (with no camera, no internet, no frills) in 2006 that it formed a verbal agreement for two more years. A phone which was never worth $200. Furthermore, Alltel was the one who broke our service contract because I ported my phone number to SunCom, who has provided a much more cost justified service.

I had Alltel for the last three years. I went into a company store and a clerk sold me two Blackberry Pearl 8130's but failed to tell me the digital data service in SE KS and SW MO was virtually non existant. I either roam or cannot use the phone in most places. I drop calls, have zero service, static, just poor service all around. I called and emailed customer service and the long and short of it is tough. You have a contract and have to pay $200 for two lines to cancel. It was their rep that lied and or misrepresented the phone and service for his commission. I want out of the contract so I can go to AT&T and have wireless service again.

the only damages i have is having to pay a disconnect or cancellation fee when i have been a customer for three years. And the fact Alltel does NOT provide service for these smartphones in the areas in which i would be using them.

Renewed my 2 year contract to get the free phone. 50 dollars was charged to my contract and I was to recieve a rebate. I found after 6 months that I am not intitled to a rebate because this new lg alltel phone i got is recylcled. Someone else already got a rebate on this phone. I was very upset in the store. I will never renew another contract with them and I will buy future phiones on ebay.

Spouse and I had one cell phone used by both of us (seniors) - primarily for travel safety purposes. In Oct of 2004, we relocated to Washington State with our Alltel service. Alltel provides no service in the Pacific NW. I would have been happy to keep them had there been. But I NEEDED a local area code to prevent people from having to pay toll calls to me from their landline phones.

So, I cancelled my Alltel nbr to the tune of over $200. I called to complain to the company and of course it fell on deaf ears. This is how they make their gravy profits. I wrote my local congressman and also a letter to the FCC. There was/is nothing in place to protect the consumers it seems in this wild, wild west of wireless communications. I would like to be part of any class action suit.

Seniors on a fixed income lost about $250 to Alltel. I mean seriously, how costly is it to disconnect a customer? A couple of clicks on a computerized keyboard. Perhaps I should just have QUIT making payment to Alltel? That might have done the trick?

i signed up with alltel on August 10, 2007 and disconnected my service with them August 23, 2007. Alltel had told me i had 30 days to try the service and make sure i liked it. Well i didnt like Alltel so i disconnected my service what was 13 days later. Well i havent got a bill from them since i terminated my contract with the. Well now in May, 2008 I am getting phone calls from the collection agency saying i owe Alltel $136.00.

my credit is horrible now. My credit has a serious delinquent report on it now.

Alltel customer service representatives refuse to prorate a monthly bill at the end of a contract period to collect only for the days actually used during the billing period. They will prorate the monthly bill at the beginning of the contract, to collect for days used in the middle of a billing period, but not at the end of the contract period. The billing cycle should be adjusted to the date of contract to prevent overcharging at the end of the contract.

Overcharge of $53.99

We signed a new contract with Alltel to get 2 new phones with a promotion they were running, we had to pay for the phones up front, they said we would get back to rebate checks for $75.00 each, we were in Louisiana for the winter months, when we got home we did have 1 check for $75.00, we never received the other one, I have called Alltel trying to find out the reason, all I get is the run around, when we signed up with them again in Gulfport Louisiana the lady fixed up the paper work for me in 2 different deals so I would'nt get them mixed up, she said for me too mail them in seperate envelopes and gave me the address where to send them both,

we fixed up both of the envelopes found a post office and mailed them, the other day after calling them a lot of times they sent me a card stating the reason I did'nt get the other rebate is because it was'nt postmarked within the time frame, that was not my fault, I did exactly what they told me to, they should have said somthing about the time frame, they made us believe that we would get back our money, I am fed up, $75.00 may not look like a lot to them, but it is to me, they said send this card back to resubmit this with any validating information , which now I don'nt have, we sent it to them, thanks so much for any information.

No damage, I just need back the money that I paid them that they told us we would get.

In June of 2007, I moved up to northern AZ. I came into Phoenix and closed my account on July 16, 2007. I spoke with Jeff regarding the over usage charges and he told me they would be written off due to the misunderstanding over the phone service. I left the Cactus & Tatum office with the understanding I owed Alltel nothing. When I moved back down to Phoenix in the fall, I went into that same Alltel office to see about getting wireless internet service. I again spoke with Jeff and he informed me I would have to pay a $300 deposit. I was very surprised about this having had service over 10 years and no late payments ever. I told him I did not feel a deposit was warranted so I did not purchase the service. I then pulled a credit report to see if there was something on there that could have caused a need for a security deposit. Nothing, but 28 positive accounts. ( Please note, while I was gone for 3 months , my mail was being sent to a PO Box in Heber and I had it all forwarded back down to Phoenix when I returned in the fall.)

Moving forward to April of this year, I was denied a loan so I pulled another credit report and imagine my surprise when I found I had a negative report from Alltel ! I took my last phone bill, the notes from Jeff that I had made from the previous summer and went directly to the Alltel office on Cactus on April 15th 5:30 pm. Jeff looked up my account, said the notes were exactly as I had stated but it showed that the write off was denied by Wendy (a supervisor). At this point I asked him why I hadnt been notified and he said an invoice or two had been mailed out to the PO Box in Heber and then turned over to a collection agency. I asked to speak to the manager and he left to go find her. About 15 minutes later, he came back and said she had left. He gave me the phone number to financial services as they were closed for the evening and told me to contact them the next day. I called the 800 number on the 16th and was given the phone number to Focus Receivables. I called and spoke to Norris and paid the account off. I have received a fax stating this account is paid in full.

I called the Alltel office to speak with the night manager, Wendy, and a young woman said she is the night manager and her name is Randi. I asked her what time she worked until the previous evening and she stated 7 pm. Once again, I have been getting the run around from Alltel. As you can tell, I am very frustrated with this whole situation and would like a letter or a notation put on my credit report removing the negative information. If you have any questions, please do not hesitate to contact me.

MY CREDIT REPORT HAS NEGATIVE IMPACT (ONLY ONE IS FROM ALLTEL)

Numerous attempts in getting credits for roaming charges due to comp. assigning another city number. Was explained at onset of move of contract to this area what to do to remove roaming charges that showed up when calling out from our home. No credits were refunded and supposedly no calls requesting them don't show up on their screens. Since appropriate service was not able to be given in area moved even when I told they would, I requested to be released from contract without penalty due to the fact they could not provide adequate service. A customer should not be penalized for trying to complete contract and phone company is one that cannot comply.

Refused to correct their mistake in putting the wrong # for the new phone contract. My son bought a new phone under our plan in August of 07. We had a total of 3 phones, one for my spouse, one for me and one for my son. The oldest phone and the one that should have contract up was the one my spouse used as he does not leave the house much due to illness. When I called to let them know I was ending as time was up they said no I had just resigned in AUgust. I said no that was my sons phone and they must have made a mistake.

They refused to change it even though from the billing they could tell the new phone was the one my son used, his name was on the account. So now my husbands phone barely worked because it was two years old and they said I had two more years! I explained to several people that my husband has a terminal illness, Non-hodgekins lymphoma, rarely goes out so is not in need of a cell phone anylonger. In the past year he has been hospitalized 4 times, he has gone through chemo, a pacemaker replacement and several other illnesses related to his weakened health. They don't care, they won't let me speak to anyone higher up.

I would have been glad to finish my sons contract and mine which is one year, but I am so angry that they won't correct a mistake they made and I am suppose to pay for I had them turn them all off. I am now suppose to pay over $400 in early contract fee ending and they are planning to turn me over to a credit agency because I can't pay it all at once. I even offered to get a physicians note from my spouses doctor, I went down to the local office where we got the phone. No help, no heart, no service.

will be put in a credit collecting agency. Stress Stress Stress, I am losing my mind

I use the alltel service for my cell phone. I have been charged over $4,000.00 for service I have had less than a Year. This is due to mis imformation and service agents saying one thing and doing another.

Alltel never sends a bill,how their billing is seems as if they are cheating you out of your minutes.I just payed my for last month and i keep track of the minutes i use and now the automated services is saying that i went over almost 300 minutes andi know that is not true.

In Nov. 2007 we went to Walmart to renew our phone service and was told we could add one more phone for our grandson for $10 more per month, so that's what we did. BIG MISTAKE. In dec we received out first bill for $453. It was only supposed to be $120. After numerous phone calls to customer service, with no action being taken, we went to the Fayetteville office to talk personally to a rep. We were told the problem would be taken care of, but our bill every month showed it wasn't. After several more trips to the office the problem still exists.

When we renewed our contract we had to get new phones because we could not get batteries for the old phones anymore since they were discontinued. So we got three new phones. One of them was defective and had to be sent back. They addressed the package and we dropped them in the mailbox. They sent back the wrong phone twice, so we had to go back to the office each time. We thought that problem was solved but then we get a message from Alltel that we owe them an additional $179 for the phone we sent back. This above and beyond what they say we already owe. This has been going back and forth since December of last year and we still are trying to correct their mistake. I cannot afford the $200 fee to cancel the contract so I am stuck with this. We are being double charged for services and charged late fees for the overages. We are still paying the normal monthly charge while they are supposedly working on the mistake.

We do not live close to the local office so gas for so many trips to the local office is getting very expensive. I am currently unemployed and the added stress of this is taking it's toll. We need the service for job searches etc. but do not need to deal with the incompetence I have experienced with this company.

I opened an account with Alltel in May, 2007. The store was very close to my house, and I had used Alltel years earlier with no problem. At first, my cell phone worked about 50% of the time inside my house. The phone rarely rang; but most of the time the caller could leave me a message, and I would hear the message alert. A had quite a few calls that the static was so bad I couldn't carry on a conversation. I had quite a few dropped calls, and I had many calls I was trying to make that wouldn't go through. I got retrying, retrying, retrying, no service, no service. I went back to Alltel in July and told them of the problems I was having which continued over several months and through three new phones. I continued to complain, and a service ticket was completed in which Alltel told me I lived in a low service area. I started asking for them to let me out of my contract because I had Verizon before that and had absolutely no problems. The only reason I gave up Verizon was because my job was paying for my phone and service. When that job ended, I returned to Alltel because of my previous good experience with them.

But, I had also moved so then the very frustrating problems with lessened communication capabilities in my home started. I couldn't receive call or make calls about 60% of the time. I continued to complain to Alltel; and after three same-type phones, they upgraded me to a phone with an antenna hoping that would help. The first phone with an antenna worked about 50% of the time in my home, but then it started re-setting certain things on its own, dropping even more calls, etc. I complained about that and was mailed a new phone which wouldn't work in my home at all. I returned to Alltel complaining, and they mailed me another phone which didn't work at all anywhere in my home. I'm in the process of ordering phone number 7 since May of 2007 and in general, about 75% of the time, having no contact with the outside world from inside my home. I live alone, make $24,000 right now, and cannot buy out of my contract which is the only real solution I have been offered.

I have been treated very rudely by the All reps when I go in the store in person, and the Alltel reps on the phone are no help. The Alltel reps in the store are not even entering into the computer all the times I've had to go there and all the complaints I have lodged. I want out of my contract. I cannot tolerate these circumstances for another 14 months. I can't even call 911 for help from my home. I have to even get in my car which is way out in the parking lot or stand in the parking lot in the rain or whatever the weather is that day or night. I feel very vulnerable without any cell phone service, and I'm at Alltel's mercy because of their not letting me out of my contract without it costing me $200. I haven't even been able to receive the full service I'm paying for every month, nor do I have the security a cell phone provides--and that's the only phone I have. I cannot afford a land line, too. Please help me. I'm at my wit's end.

No cell phone service inside my home which is completely unacceptable. I have no way to call anyone and no one can call me. I can't even call for help, and I live in an area surrounded by gangs but can't afford to move or buy out of my contract to go back to Verizon Wireless. Please help me!

I have a prepaid account with Alltel. I didn't replenish my account and I had ported the number to another carrier and didn't have good coverage so I wanted to reload my Alltel prepaid account. They told me once a number is ported the account becomes inactive. They told me that I would have to pay another activation fee. I told them I had already paid one and it was too much of a hassle. Then a supervisor came on the line and said she notated my account to please wave the activation fee and call the sales department for the prepaid. I did and they told me they would wave the activation fee but could not activate my phone which was originally activated over the phone and they advised me I needed to go to the closest store but I told them it was a little ways to drive.

I went today to an alltel store after I drove at least an hour. The agent at the store had verified with customer service that the notes verified approval for waiving the activation fee. While he was talking to a rep. on the phone she advised him all he had to do was add money to the account and it would be reactivated. He asked them 3 times are you sure and he said the rep. said yes. When trying that, it did not work. He then called them again and was getting no where and repeated my number 3 times and my name clearly to them he hung up on them because he said he was not getting anywhere with them. He then said he was not able to change my number and the agent in the store told me he could not waive the activation fee and come back on Monday when he was there. I said are you sure you can't activate it and he said no. I was misled being told to go to the store and after I got there I waited all that time but issues remain unresolved. I called them back to tell them and requested for a supervisor and the gentleman hung up on me for no reason.

My time driving to the store that is not in my area plus the time wasted while I stood in the store getting no where.

I bought a cell that would not stay charged for more than 4 hours, even after having been turned off. Alltel would not make it good without having to sign an additional 2 year agreement. As a result of the way they conducted business, when we go shopping for a large screen T.V. we will not be considering L.G. products. We don't mean to be discrediting their product; it is just that the way we were treated by Alltel that has left a bad taste in our mouths about the whole thing. Thank you for your time and have a great day.

We are getting calls from Alltel company asking for a person about an important change in a billing service. I do not have a cell phone; I do not know the number they are having the billing issue about. The call is automated and no option to speak to a person unless you know the billing phone number. There is an option to let them know that this is a wrong number (which I have been doing for over a week). The calls still come in. I have emailed them, and to be fair I have not given them the two to three business days for them to respond. I work nights and I am on call. These calls are preventing me from really getting sleep--having gotten two of them just today alone. I am considering legal actions. If this is how they treat their customers, I am glad I am not one.

Lack of sleep, so far. If I collapse on the job could I sue?

In 2003 I canceled my cell phone account with Altel with a zero balance. Next thing I know, I am getting collection letters saying I owe for a service that I was no longer using. (They continued to bill after I canceled.) I wrote to Altel directly, certified with return receipt. I also did the same with the collection agency. Thirty days came and went with no response. I checked my credit reports, and sure enough there it was. I was able to get it taken off 2 of my reports, but it is still on my 3rd report. So I sent in a dispute, and all of a sudden I started getting collection letters again. I responded to them with the certified/return receipt and again no response in 30 days.

Three or four months would go by and again another letter. I worked for a bankruptcy attorney so I am very familiar with the laws, and what they are doing is illegal. The amount has also increased over the years. I want for them to stop; they never respond, and I want it off my report. This is going on almost 5 years now!

We have a contract with Alltel. We were promised service at our home but that it would be a couple of months until they had a new tower on line. We waited from March until May; the tower was added but did not give us service. I notified Alltel, and they told us we would need to get a repeater to boost the signal. We got the repeater ($300) but still no service. We have now had to go to another carrier that can give us service, but Alltel refuses to cancel our contract without charging us $200. We have paid on this contract for a year, all the while trying to resolve the issue of no service and feel this charge is not at all fair. We feel that we were misled and that at the very least we should only have to pay a pro-rated fee.

We live in a really rural place; cell phone is our only option for phone service. We were on an anolog service and knew that the new laws were going to end; then we would need to find a new digital service. We have paid nearly $50.00 a month for a year, and now they want $200 to terminate the service they have NEVER been able to give us. At the time we signed the contract, we were assured there would be service here. We are retired and on a fixed, limited income. We feel these charges are not only exhorbitent but completely unjustified.

I used my cell phone on a cruise ship. I assumed I was 'roaming' for 99 cents/minute. I was charged $2.50/minute 'cruise ship rate.' I didn't know there WAS such a thing until I called Alltell about my bill. I don't have international phone. There is no info on their website so I could even find about the 'cruise ship rate.' I bet a lot of people are mad about failure to disclose rates.

$46.50 additional costs not expected.

After being with Alltel since 1999, I purchased a new phone with cash. Before the warranty expired, the phone had a defect. I took it into the local store for repair and was issued a used phone until mine would be repaired. Two to three weeks went by and the used phone was just that [used] so that phone was also returned.

Alltel gave me an option to buy another new phone or pay a cancellation fee if I canceled. After about two weeks with no information on my new phone that I brought in initially I returned that phone also, and by not having any phone, my services were canceled. My bank informed me early in February 2008, that Alltel had placed a $318 debt on my credit.

Alltel has my new phone which they never repaired nor returned, the used phone, and the new phone that I was subsequently scammed into buying. It seems to me that Alltel owes me or we can just call it even.

We have had Alltel since 2005 and had nothing but trouble with them. They are continually messing up our bill and then disconnecting the service if you refuse to paid the monstrousbill.

Last year, I paid over $1600 just to keep my services from being interrupted. When I finally couldn't pay anymore, I went though all of the proper channels trying to handle it in a professional manner and was still getting no results or answers to my problem. I contacted the corporate office in AZ and they helped me get some of the issues straighten out, I ended up with a large credit.

Now it is 2008 and they are trying to rob us again but this time I am not going to pay. We decided to terminate the lines, but hey want $600 because we have 3 contacts with them. I don't want something for nothing, I just wanted to pay what I owed.

I have poor cell phone service, and in some cases, no service at all. Alltel has documented this and tells me to wait until the end of 2008 when a new cell tower will be up. Otherwise, I would have to pay an $800 early termination fee.

My phone was less than two months old and stopped taking a charge. I was told because I did not purchase the phone from them ( I purchase it on THEIR website but evidently they outsource to 3rd party) I had to send it back via email which I did. After 2 weks I got by old phone back saying it was damaged beyond normal wear and tear. Ridiculous... this phone was babied from day one! Now I have to buy a new phone.

I had to sign for a cell phone for my sister about 4 or 5 years ago. The contract was just about up, and she wanted to keep the number. I told her I did not want to sign for her again; I told her to try to get her own account. So she went to the Walmart in Taylorville where they had one of those booths for Alltel, and she signed a contract. The guy told her it was her account; they mailed her the bills, and she would call in make charges to the account with her SS#. I have not been in contact with Alltel for the last 4 to 5 years; needless to say, her son ran up her bill, and they put it on my credit. I have talked with them and wanted a copy of the contract. More or less they told me I was struck with this bill. They said they do not keep the contracts.

It has hurt my credit rating.

Have been with Alltel since 2003. Bought 2 new phones in 2006 and kept the plan I already had. In 2008 I wanted to change my plan to prepaid since I don't use as many minutes. Was told I would be charged $200 x 2 since I would have to break my plan and disconnect to go to prepaid. When I purchased phones at the Alltel store I never signed a new agreement or was told about this FEE. Customer service was a joke. They said that it was on my bill, and I had 15 days to change the plan. Well, I got the bill well AFTER 15 days, so how could I have changed the plan?

Customer service keeps giving me the same lies about there is nothing they can do, you signed the agreement when you bought the phones. Fact of the matter is I NEVER signed anything when I paid for the phones or was told that this was a NEW service agreement when I bought the phones. Needless to say, I will be dumping Alltel ASAP! I will make sure I use the max of my minutes talking with their customer service until the end of my contract.

I have had Alltel for years, and now that I have moved to Tennessee, my phone has done nothing but drop calls a lot. The contract is up on 2 phones, and the other will be up in April. Is it possible to go to another service version so we can have good service here? Service stinks with Alltel, so please help me out in this matter.

I made my payments but one of the checks was returned because I closed the account. I called and made the payment with my credit card. I have made my payments every month but alltel disconnected my phone for a past due balance of $160.00 which is not due until the 17th of every month. Alltel told me if I paid $45 they would turn my cell phone back on. I asked what the 45 dollars was for and they said 30 dollars was a reconnection fee and the other was the past due balance. Alltel has done this several times and I feel that they are taking advance of consumer because there is nothing we can do.

I do not have a cell phone so my children and family can contact me. My grandmother & daughter are sick. I have no way for someone to reach me in case of emergency

I have an account with 5 lines on it. Three of those lines were to be used by family members, who lived in Fitzgerald, Ga. Those persons experienced multiple dropped calls, no service and no dial tone as well as inability to make or receive calls. I complained of this to the store manager without any resolution. I was told that they did not have a tower in that area, but was in the process of building one at Wray, Ga. I was also instructed to talk with someone in the technical dept. I did this. I was told by them that they would contact someone in the repair dept. to check it out. Still nothing happened. I went to the local Alltel and made several more complaints about the same problem, without avail. I finally asked that the one number be discontinued. They told me that I could only have it suspended. I later did the same thing with the other lines and was told the same thing. They were not willing to cancel my contract, and I have been paying on them for over a year.

I was also told by the manager that they could not furnish me with a copy of the contract because it is no longer available. I told her that I had not signed a contract. She said that the contract was an implied contract. To this day I cannot get anyone to talk with me about this.

I am no longer able to work and am forced to try to live off my social security check. This behavior by Alltel has had a large impact on my life. If I could recover the money that I paid them for no services, I might be able to pay my electric bill.

I have already given you a form complaining about Alltel and trying to turn off my cell phone. I got a bill for $477.66 in the mail, and they say this is correct! It has finally been turned off 1-16-08, after 3 weeks of trying! Please help!

I cannot afford this, and my cell didn't work where I moved. They have been unreasonable in trying to resolve this.

My wife opened an Alltel account last year during which time she had received a bad phone. She had to purchase another one and was told her account would be credited for $167 when the old phone was returned. The phone was returned to Sean Howard via UPS which he signed for on 11-2-07. He told my wife that he would turn the phone over to a Dave Stiuar, who according to him, is an Alltel corporate rep. Her phone, which is a business phone, has been turned off three times due to no credit being applied to her bill and each time she has been charged forty dollars to reconnect it even though Alltel has not applied the credit to the bill thereby causing this problem. Days of endless phone calls have yielded many promises but no results other than her phone being turned off again as they want the entire bill paid instead of just what she owes as they say that Sean Howard has not sent the phone back and they therefore will not credit her account nor will they let her pay what she owes and restore service.

They want the entire bill paid which includes $167 for the phone and $120 for three reconnect charges which was caused by them not crediting her account when they said they would. They even promised her one free month for the inconvenience which obviously has not been done. It appears that Sean Howard or Dave Stiuar are holding the phone which is causing us irreperable damage to our business and my wife is leaving on a business trip tomorrow. Hence I am filing this complaint with you as well as one with the FCC and a misdemeanor theft report with the Great Falls Police Dept. naming Mr. Howard and Mr. Stiuar as suspects. I regret having to do all this but this matter has taken on a life of its own after being switched from one customer service person to another. Even though the same main phone number is used and you have an extension number and a name of the person you last spoke with they will not connect you to the same person, thereby causing you to go through the whole scenario again and again until one gets frustrated and gives up trying. We need help as soon as possible as our buiness is suffering terribly and the return of the phone by Howard and/or Stiuar along with a phone call or two and an account crediting would solve the entire problem.

Several thousand dollars have been lost due to customers not being able to contact us.

In 2006, Alltel terminated my service with my having only three months left in the contract. Financial barriers prevented me from paying off my phone bill in full monthly, but I was making payments. I practically begged them not to turn off my service, but they did any way. I had no extra money for them to reconnect the service. I live on a fixed monthly income and have no extra money to throw away. During the interrupted service, some of the representatives would call the number and leave unprofessional messages on it.

I eventually paid them off and did not renew my contract. I informed them that I would not renew the contract if they terminated my service. My balance was $0.00. They sent me a bill a couple of months later asking for $200.00. I refused, and they sent this to the credit bureau.

We moved back to Sugar Land, TX recently and had to sign up for Alltel service because they are the only game in town. We lived here before and experienced what its like to have Alltel.

Billing is always on time or early, but always wrong. So when I received my first bill I examined it closely. No surprise, they had so many unexplained miscellaneous charges I had to call for an explanation. The customer service rep explained some of the charges but not all of them.

She switched me to her supervisor who proceeded to give me different answers plus she could not explain all of the charges. I also emailed customer service and received an email stating, "These problem have already been addressed in a phone conversation"!

In 2003 my husband received a bill from Alltel for approximately $1000. When he contacted Alltel to dispute the bill, he was told that the amount was correct. He asked for documentation of the alleged calls. The representative told him they would be mailed out immediately. My husband waited, and when a few weeks went by with no documentation, he called back. The same conversation ensued, followed by promises to send the call records. Three times he went through this.

When my husband moved from West Virginia to Arkansas, he left a forwarding address and phone number for any further communication needed. He never heard back from Alltel and assumed they found their error.

Now it's 2005, and earlier this year we went to a mortgage broker to buy a house. My husband hadn't looked up his credit report in 2 1/2 years, so imagine our surprise when we find a negative item on his credit profile from Alltel - to the tune of $2500. We both about fell over. The worse part was that they are re-reporting the debt every two months, so his credit score was in the sewer without him even being aware of it.

Damages: It was a struggle to get financing with his credit in that condition, but we managed. We do not believe that we should have to pay Alltel $2500, especially since the original bill was a) only $1000, b) in dispute to begin with, and c) never dealt with by any of their employees via contact with my husband.

1) Alltel locked me into a 2-year contract on a telephone knowing that the phone would be obsolete in less than 6 months. Alltel did not support the phone with repair parts (battery) yet required a new 2-year contract in order to replace and/or update my phone.

2) Alltel would not update my contract without requiring a new 2-year contract, even though my needs (air time, phone features, etc.) changed within the contract period.

3) Alltel changed my contract at the request of my 17 year-old daughter, increasing my monthly bill and issuing a new 2-year contract without my consent.

4) Alltel has charged me the $200 penalty for breaking my contract, not once but twice, since I added an additional phone (for $10) at the time of my contract initiation. I was shocked to now be charged $400 when I expected only $200 and after all of the poor customer service and law manipulation from Alltel.

5) Now, Alltel has unleashed the credit dogs on me, with harassing phone calls and potshots at my credit record. Armed with lawyers, this company, and others like it, have found a way to legally screw the public. Our government should help protect the public from such money-driven assault and terrorism!

Over the last 6 years, I have purchased over six (6) telephones, either because the battery failed and Alltel no longer stocked replacement, or because the phones went obsolete months and/or years before my contract was over. Secondly, I am now being charged by Alltel $400 for breach of contract, even though I clearly believed I had one contract and 2 phones, not 2 contracts! Third, Alltel is now busily terrorizing me and my family with harassing phone calls, credit hounds and direct assault on my hard-earned credit standing. They've got the money for the lawyers and hounds. What does the consumer have?

I purchased an Alltel phone while stationed at Ft Huachuca AZ. Upon purchasing the phone I was given what I thought was a coverage and roaming map and was told that if the phone did not work where I was moved by the military or if I was deployed that I could get out of my contract. When I got stationed at Ft Campbell my service was very poor. Although I was in their "coverage area" according to their map.

After about two months of dropping and missing at least half of my calls and fighting with Alltel to let me out of my contract, I finally got a military suspension. This stated that the phone would be suspended for one year, which could be continued if I was still deployed or out of the coverage area. After thinking the phone was disconnected I misplaced it. I called Alltel to tell them that I had lost the phone and their rep told me not to worry about it that the phone was off and no one could use it. The rep never even documented the conversation.

Today I got a bill for $1123. After two hours with customer service and the fraud dept. the best they would do was cut the bill in half. And that is only if I do some detective work and find who used the phone and get a conviction. I would have to sue the perp for the other half. If I don't find out who did it, they would allow me to get on a payment plan and pay them over time with interest of course. In order to get a conviction I would first have to locate the individual responsible, then have them arrested and charged and probably appear in court against them. Well I'm deploying in less than 5 months and will be in Iraq for at least a year. Which means I wont be able to show up in court and the case will probably get dropped.

In the meanwhile I have the choice of either having my credit ruined by Alltel, which could also get me in trouble with the army and cause me to lose my clearance and job or pay a bill of $1123 that I didnt do. I plan on fighting this all that I can before deployment. I really can't afford this.

I run a small business that uses the cellphone only. Mostly I travel within Florida for work. When traveling the East Coast of Florida my phone would always be in roaming mode. This caused the phone to constantly keep "searching" for a tower. Problem is AllTel does not have towers there. This would cause the battery to drain in the phone after 3 to 4 hours. In the conditions I work I have no access to power so when the phone dies I am out of business. They claim roaming is acceptable and if this causes the phone to die it is not their problem.

I tried two different phones before I picked up on the problem. Trouble is when I bought the second phone they extended my contract. Now they will not void the contract ($200 early term. fee) after I had to change to Verizon. I have received at least 40 phone calls from them demanding payment and many have been as late as 8:00 pm. Now they claim they have turned me over to "a collection agency". When I went into the office to pay the last bill I told them I cancelled the phone for the above problem and that it only worked sometimes inside my home (Fl West Coast) they did not type that part in and deny I said it.

I called Alltel asking that they take my home number off of an automated system. I was informed that alltel is calling about another account for Patsy K. I didn't give Patsy K permission to give my number as a contact number. Therefore, I want it removed. The person at Alltel told me that the only way to remove my number is for Patsy K to call and remove it. Alltel refuses to remove my home number from another account.

I pay my Alltel bill on time every month. I do not want to get calls for other people. I tried to get a name and address so I could send a letter in writing requesting that my number removed. The operator finally gave me a P.0. box but told me it would not remove my number because it is only for payments. It is hard for me to believe that Alltel does not have a mailing address for anything other than payments. My last words to the operator were that I would report it to consumer affairs to find out my rights. I did not give permission for my number to be a contact number for any person and I want it removed from Alltel's system.

No service from home area for over 10 days, contacted technical support for several days during this time. Was put on hold each time for several minutes -- one time for approximately 45 minutes. The technical support department said they needed to update my phone so they updated my phone, but it still didn't work. I called again, this time they said that my phone that was defective and I would have to drop it by their repair facility to be repaired. I live at least 80 miles from nearest repair facility. They said I would need to mail it in to them.

After 10 days I decided I wasn't getting reliable information or service from them. I again called and spoke to technical support and told them I was going to switch service providers because they hadn't fixed the problem. I asked to check if they would waive the fee because of no service, they said if there was a problem with the tower they would waive the fee. So I switched providers using the same phone and it worked great, the best service I have ever had.

I get a bill from them the next month charging me an early disconnect fee of over $200. Again I called to complain about the charge and they said they wouldn't waive the fee because there was only ice on the tower and it was a temporary problem. The problem arises because the temperatures in the area only get below 32 degrees in the early morning hours, not for 10 days in a row. During the day the temperatures get well over 50 degrees.

I am being forced to pay the charges or they threatened to damage my credit through collections. I do not believe the application of the early disconnect fee is fair or proper in this case.

On Friday, Jan. 28th, my wife and I contacted Alltel about adding to our existing service. First, I want to say that we have been Alltel customers a long time. We wanted the service that included 1600 shared minutes, free mobile to mobile, free nights and weekends, free long distance, and no roaming in SC and NC. This service was supposed to be $79.99 plus $9.99 to add on an additional line. We decided to include my mother on this service for an additional $9.99 and she was going to share the minutes also.

We contacted Alltel to change the service and also add on my mother. She already had her own service with Alltel, so she had to go to our local store and change the paperwork so her phone was in our name. After all of this, we were supposed to be set. We were told by Alltels rep that we would get a $15.00 credit each month since we already had that on our phones and also get to keep our 7:00 off peak time. We also were told that we got new phones for $0.01. The rep told us to call her back when we got my mothers service changed and she would also receive her new phone for $0.01.

On Monday, Jan. 31st, we contacted Alltel to tell them that the service was changed and we needed to get the phone for my mother. We spoke with another rep and were told that they could not offer us the phone for $0.01, that was a mistake by the 1st rep, it would cost us $39.99. I asked him to go over the rest of the service with us so I could make sure everything else was correct. He told us that we had 1600 shared minutes, free mobile to mobile, free nights and weekends, free long distance, and no roaming in SC and NC. I asked him about the credit and the 7:00 off peak time, he told us that the 1ast rep had keyed it in the computer, but the service may be taken away from us.

After about an hour of discussing this with him, I asked to speak to the supervisor. The supervisor called us back only to tell us that Alltel was losing money by keeping us as customers and when our account was audited, they would see that these services were offered to us and would be taken away. He did not guarantee that they would be taken away but it was possible. So when I asked him how he could bind me to a contract for 2 years and take away part of my service, he would never give me a direct answer. He would only say that it was only possible that they would take them away, they may not.

He told me that he could offer me a set rate which was the initial $79.99 plus $9.99 for each additional line. We told him he could not hold us to our original contract because we had been mislead. He informed us that if we sent him back the phones that he would cancel our contract, but then he informed us that he could not give us back our old plan nor could he give my mother back her old plan. It was either switch to the newer more expensive plan or cancel our service all together.

So this is the way Alltel treats their long time customers. We really have no other option but to switch to another company and I can say that I am really relieved because who knows how expensive our bill would have cost if we would have allowed them to do whatever they wanted to our account. Our contract we agreed to did not mean a thing. They can cancel or change anything they want to. Boy, what customer service!

I terminated my service with Alltel on Dec. 04, 2004. I received a bill on Dec. 6, 2004 for the full amount. This bill was for service from Dec. 02, 2004 thru Jan. 02, 2005. I called Alltel and asked for a final bill and was told that I would have to pay this entire bill because they do not pro rate the monthly bill. I fell like I am being charged for something I am not getting since I was only with them for 2 days of this monthly billing cycle. I know I will have to pay this or face a negative mark on my credit rating but I do not agree with this. I asked to speak to a manager and was told there was no one that could help with my problem.

My cell phone broke for the second time. I took it back to the company-owned store and told the manager that the phone was a dud and should be replaced. It just was not worth it to me to keep bringing it back for repairs. At first they said I would have to buy a new phone and then I said I would cancel my account and they said that there was a termiation fee for $150 since I was still under my contract. I said, "OK, I will pay the $150 and then go across the street to the AT&T office where I will sign up for a new plan and get a $200 phone for free." To me it is a wash but at least I get away from their poor service. At that point the manager said he would give me a new phone.

My advice to consumers is do not take the nonsense from the company. Give it back to them. They need you more than you need them. AT&T; just sold its cell service for $44 billion. The had 22 million customers which means each customer is worth about $2,000. My family has four phones with Alltel and I told the manager that if I cancelled out the phone it meant all phones would also be transferred. Since they were all on one account the termination fee stayed at $150. It meant that the company would loose four users which is worth about $8,000 to them and that is a lot more than they want to lose. I knew when I started to argue with the manager I would get a free replacement phone.

I placed an order for prepaid minutes, I already had a phone from a few years ago that was still in working order. The man that helped me on the phone took my information and credit card number info. Then passed me onto another department to have my number turned on. They never found it. He did not complete the paperwork. They told me that they could not find it. I asked them if $70.00 would charged to my card and they said "no" since it was not in the system.

A few days later I had a $70.00 charge on my card. I stayed on the phone with them from 10am until 5pm getting passed from one person to another. No one knowing anything and couldn't do anything. I have a charge on my card that they all seem too stupid to take care of. One lady even told me that they could do nothing about it. By that time I was very upset. I refuse to pay for a phone that I am not using. I still have not gotten to speak to the supervisor that I left a message for and my home phone. I was even put through to the fraud department.

They take people's money and don't provide services. I will never do business with Alltell again. They all sound like a bunch of blooming idiots. Personally I think they need to train their employees better, they truly don't know how to handle problems.

I purchased a telephone plan for me and for the other 3 members of our household at Sams Club. Phones for me (disabled) my husband and for each of our 2 sons in college. That is four (4) different plans, not just 4 phones. 1) I was told that we would have absolutely NO roaming! 2) I was told that the telephones cost only 0.99 cents a piece 3) I was told that we had unlimited phone to phone talk.

When the bill came in we were charged 331.68 EQUIPMENT charge! The phones should have cost .99 each. Of all of the phones, mine had the most usage. I use my phone the least, as said previously I am disabled and my phone is for when I go to get chemotherapy or medical appts. We paid this bill. Now the next bill is here and it has charges for $250.84 again, my phone has the most airtime on it. I contacted Alltell and had an EXTREMELY RUDE person Kim in the only Ohio call center. I told her about the roaming charges, she said that every state has a small area that is not covered by Alltel, I told her that when I purchased the phones I was assured that there would be NO Roaming Charges. I was not given a map because I asked 4 times about roaming and was told repeatedly that there would be none.

I further explained that we had purchased Alltell phones and cancelled the phones during the 15-day trial period due to roaming charges. When my husband returned the phones he was told that although the phone says ROAMING it is not actually roaming. So we thought that these phones would be the same and they NEVER said Roaming. She said that there was a triangle on our phones and when it is blinking we are not in roam. When it is NOT blinking it means that we are in roam. I explained that no one had ever mentioned anything about a 'triangle' to us. She said that they had to have done this because that is what they teach the reps to do.

I told her that I thought the supposed triangle should blink when IN roaming so it would catch the attention of the user. She said that that could not have happened because they train all of their reps to show maps and discuss roaming. She said that I would have to take it up with the person that I bought the phones from. I said that if I went back, the only thing that they would do is ask me to contact alltell -- the rep laughed and said that sounds right!

She said that the phones were just 0.99 cents and she didn't understand what the 331.64 charge was for. I cuoldn't get any help at all. She interrupted me over & over. I finally just said goodbye. I became too stressed out by this and had to go to bed.