8x8

On 7/29/2011, 8X8 Inc. charged my credit card $257.27 (reference #**) Bank of America for an additional year of VOIP phone service. On 9/9/2011, I received my credit card bill and I contacted 8X8 Inc. and informed them that I wanted their service canceled, that I did not authorize them to charge me for another year of service and that I wanted them to refund the charge. I was informed that I could cancel the service, but that they would not offer a refund.

I had previously notified the company that I do not want their service anymore and was informed that I had signed up for a year and that I had to complete the year's service. This is outright theft to charge my credit card for a service I did not request. As soon as I see the charge and request that they cancel the service and refund the money, they say "sorry, no refunds".

The poor service started with the Softphone service, however, I thought that upgrading to the Unified Communications would be better. The service was poor in that the dial tone was slow and the call quality sometimes garbly. When I upgraded, I was supposed to get free month for the new service and have the previous service cancelled. My credit card was billed for two service packages. The Softphone and the Unified Communications double billed for the same telephone numbers. They refused to refund any of my money but agreed to apply a credit to my account.

I then upgraded to the Complete Ccontact Center Solution which I did not know it was through contractual. The calls come through the C3 Solution System. Sporadically several calls were dropped. The dial tone is sporadic. It's absolutely terrible service. Then again, in upgrading to the C3 same deal was promised, a month of free service, but was billed for both the C3 and the Unified Communications for the same numbers. After upgrading to C3, I was assigned an account rep, one who never returns my call and have not answered one email or assisted me in anyway. What recourse is there for this terrible service? This is a ripoff!

We switched to 8x8 when our Itel closed. After a year of using them, we found out that we had been charged for a fax line and a 1-800 that we had never authorized. They agreed that they owed us a refund of $200+. We were told on Nov. 30, 2009 that we would receive a refund check in a weeks time. It is now end of Jan and I am still waiting. I have talked with our account manager, her supervisor, billing, accounting, etc. Everyone passes me on to the next. They state, "We do not write checks." They will only credit our account. I want to switch companies but they still owe me the money. I would never recommend.

I have had similar experiences with 8x8 Incorporated. The first experience was during my transfer of service to 8x8. They were unable to transfer my original number from American Telephone and Telegraph which left me with a new phone number. Also, I was billed for both numbers even though they were not ever servicing the number I wanted moved. I didn't notice the double billing for nearly a year so I guess shame on me.

The next occurrence happened when I transferred my service to Vonage. Even though my service was transferred, I continued to be billed by 8x8 for two months afterward. Their company representative explained to me that the terms of service (TOS) stated, "You must notify the company personally to discontinue service." So I lose 2 more months of billing due to this. I would happily join any class action lawsuit against 8x8 or the telecom industry, in general, for making these types of conditions in a TOS. It shouldn't be difficult to change the phone service without being gouged.

The company provides Voip phone service.Company did not issue renewal form that stated my card was going to be charged on a certain day.Then they changed the TOS that if a certain plan is utilized that the money paid for the year wont be refunded if cancelled before the year.We cancelled service in august when a new company will be used.Still continued to get charges to ccard when we cancelled again in sept,now october comes and more charges after cancelling account.Had to beg company for a case number for cancelling.Currently i am disputing charges with my Ccard company.Cust service is very bad .I would not recommend this company to any one.