Fingerhut

My sister Vanessa ** purchase me a stereo from Fingerhut through her credit line each much i made a payment. honestly to them, the stereo continue to have different malfunction. I called her and let her know she called them up, spoke to a supervisor, told us to call the warranty company. They said, your warranty is not up with Fingerhut, yet we called back to Fingerhut. The supervisor said, I'll send you out a return label free of charge. She sent it. I took the stereo to FedEx, they received it. We both got on a two way line and told us they destroyed it and then had the nerve to say they removed all of these stereo. They all was defected and kept my stereo and all of my money closed to $600.00 dollars. I told them I want that stereo or my money. They told me they disposed it and had it since last January.

My credit was so good making payments on time with my credit card. They gave me credit, so I try to be careful what I purchase now. It's outrageous. How they taking advantage of people. Then talk to you like you are nobody, some of them are so ridiculous that it don't make sense. What they do is when you send your product back, they take your money instead and give you more credit line and take all your money. When you send your item back, you have to make sure you get an even exchange. When they got through increasing my sister credit line, the money that was left for the stereo they took it all and left $110.00 up there. She told them to mail it out to her. They never contacted us since.

Fingerhut called me while I was away from home five times and left voice messages. I returned the call and the woman asked me about my payment which is due today, 2- 20 2012. I told her I had called last week and ask for a statement. The man I talked to said it must have gotten lost in the mail. I told her I would send in the payment on the third. She kept wanting to pay by phone. I told her I choose not to; I rather mail it in. She got so upset that I would not pay by phone and kept asking me why and said she would write a report that I refuse to make a payment. I told her that is not true. I refuse to do it by phone.

She told me about the late fees. I have made two 20 dollars payment rather than the $7 something. She called another woman and both were rude and demanded that I pay by phone. I have already been charge interest. I know this the worst thing I have heard of. I will not be doing business with Fingerhut again. I will make a payment and that will be the end of it. These women were very upsetting to me and I was very angry. I hung up because they were yelling and being very rude. I don't know why you would allow your staff to act in such a way. Please do not allow them to ever call me again.

I placed an order with them. I received the item and started making payments. I was tired of receiving calls, so I called in June to set up 5 payments of $20.00 each since my balance was $94.79. The payments were taken out in June thru October for a total of $100.00, which would cover the interest for those months. I have been receiving calls for 2 1/2 months telling me I have a balance of $18.48. After many phone calls and being hung up on and after hours on the phone, I am making the payment of $18.48, which is a late fee.

Even though they received their money, I just can't receive another call from them. I will never do business with them again and I would say to any one who is thinking about doing business with them to run the other way. I paid the $18.49 even though my balance should have been zero, but because I could not take the phone calls any more, my time is worth more then the $18.49. But I will never do business with them again.

This business is trying to scam customers. They are not allowing you purchase an item if you are approved for an account, when you do not want to use the approved credit account. You are being asked for your social security number when you want to make a cash purchase. They are also advertising promotions for discounts by direct mail and on the website, however if you attempt to place an order, and have an open account with them, they do not want to honor the promo discounts codes. They state the Freshstart accounts do not allow promo codes, but I am not trying to use the Freshstart account for the purchase. Something is definitely wrong with this business strategy. Customers are being scammed by not being allowed to receive merchandise at reduced cost.

I am being harassed by this company for payment before payment is even due. They call my home through 1-800-service everyday 2-3 times a day if I don't answer. When I did get home and answer the call, they said it was a courtesy call and that it would continue to call me until payment was made. Mind you, my payment isn't due for 4 days and I'm not late. When I called in, I explained to the first woman what I was calling for and she was rude right off the bat, refusing to give me her name and employee number. I asked for a supervisor, and was told there wasn't one available but someone would call me back within 48 hours.

Within 1 hour, a supervisor called me back. He also refused to give me his employee number and refused to repeat his name. I said that I wanted to be removed from the 1800 service courtesy call list because I already receive emails and monthly bills that I did not need this service calling my home everyday until 9:00 pm to remind me a due date was coming. He said he would remove my name and number if he felt like it, then yelled at me saying that I was a bitch and hung up. I called back and found out his name was Greg within the payment department and asked to speak to a different supervisor and Linda with employee number ** said that I was out of luck and the best she could do is transfer me to costumer service and if I didn't like that, I could go to the website and figure it out from there.

When i asked for the CEO's name, I was refused the information, so I googled it. I am currently searching for his email address within the company to log my complaint about the poor service offered to the costumers. This company does nothing but harass its costumers, lie, and mess up payments then refuse to fix the issue or accept responsibility for their actions. I would like assistance in fixing this matter as I am a frustrated costumer. Thank you.

I am a new customer with Fingerhut and I am very disappointed in their business practices. I received my first e-mail statement with a payment due date within a couple of weeks. I tried to contact the company to discuss changing my due date and discovered there is no actual contact number. The phone number given is a menu that offers no actual live representative. Online, the same thing exists.There is no way to talk to an actual representative and their 'customer forum' isn't a forum at all, only information and FAQs. I am a bit nervous about dealing with this company and plan on cancelling my account after it is paid off.

On 1110/27/2011, I made my monthly payment on the due date for $100. My actual payment was only $77.32 but I always pay $100. When checking my email for a confirmation, I found four confirmations. I immediately went back into the payment screen and deleted 3 of the 4 payments. Checked my account on 10/29 and found that $100 had been credited to my account and that my balance was $1555.71 with available credit of $694.

On 10/31, a check of my bank account showed that all 4 payments had been deducted, for a total of $400. I immediately contacted Fingerhut and requested a return of the $300 they had taken erroneously. Mind you, they had still only credited one payment to my account. The representative informed me I would have to file a form with my bank to get the money returned. I did this on 11/1 and my bank had me sign 3 forms, one for each $100 payment. I asked the bank if I would be charged anything for this request and was told there would be no charges to me. The $300 was returned to my account immediately and I noted that on 11/3 it showed on my statement Fingerhut, $100.

Two days later, I began getting phone calls from Fingerhut about my payment. What the heck. So I checked my account, the balance was now $1879, from $1555.71 to $1879. So I started checking around the site and found that they had charged the $300 to my account. What? I contacted the finance department and was told by the operator that he would have to send it to the research department and to wait 48hours for resolution. He also said that he had never seen that happen before.

A check of my account two days later showed that they had reversed the $300 charge but now my account balance was $1579. Again, it should have been $1555.71 and I no longer have any available credit. I received an email on 11/8 saying my payment had been received. Again, all I can say is what. I made the payment on 10/27, on time, showing it made on 11/8, makes my payment late which has fees and interest consequences.

Despite contacting them several times for this matter, they have yet to show good faith and make it right. I cautioned anyone thinking of using Fingerhut to run the other way. I made this months payment on 11/25/11 which they readily accepted but refused an order attempted on 11/26/11. I find their business practices deplorable at best.

I owed a bill of $52. I sent them $40. They have harassed me on the phone for the rest of the amount and call me at the minimum of 12 times a day. I have told them I will send them another payment on the 3rd of December.

It's supposed to be that I pay my account at Fingerhut. A person calls to me to say that I have to pat $359.90. The accordance I make was to pay $472.37. I make 3 payments of $157.46 and 3 payments of $10.00 for fee and before I pay $130.00 directly to Fingerhut for a total of $602.38 for a product that I never received. Can you send me a letter that indicates that I make all my payment and finish my accordance? Thanks. I am waiting for it at soon as possible.

I had my son start building credit by using Fingerhut. His only purchase was an MP3 player which cost around $70.00. He's been making his payments regularly and sending in on time as soon as the bill arrives.

A few months down the road, he noticed his bill was much higher than the last. Apparently, an order was placed for an item from a second party called "Just For Me" for some man's cologne, which cost an additional $65.00 and made his bill over $100. So we contacted Fingerhut. They then told us we needed to contact the company "Just For Me," which the product came from. So we did. They were kind to my son and gave him a cancellation number as well as a confirmation number, which we sent off to Fingerhut.

We received the bill, which showed $35.00 was credited to my son's account. But it still shows a balance of $60 even though his balance should only be $25. We pulled out all my son's statements, which I've been having my son do to keep account for everything he purchases. We typed up our own statement, showing Fingerhut in detail the amount of his purchase. We explained to them that the mistaken purchase was actually charged at $65.00, not the $35 which was refunded. They said it wasn't their problem. My son now should be owing $18 on his Fingerhut bill, but it's still showing a balance of $65.

I can tell you right now, in my opinion, Fingerhut is a rip-off for everyone. My son is just starting out building his credit. Fingerhut is the type of company who ruins the credit for those who are trying to make good. So in my opinion, don't buy Fingerhut because it will put you in a finger-rut.

Well, I am 69 years old and I feel like I was taken advantage of by this company because I ordered me one of their GPS things, so I could go visit my kids and I waited and waited and waited and I never did get it. I started receiving bills for it and I had told fingerhut that I never got it and they didn't do anything to help me. Instead I am now in the credit bureau for something I never even received. I am a senior citizen alone and I need to have credit because I only get social security. Now I have no way to buy my medication and things I need to live.

First, I would like to say that the account for some reason is not in my name but in my wife Phillis **. The account is Duane ** and SS is mine. You charged my wife's credit card for $39.00 on the 27th of October 2011. This needs to stop. Thank you. Duane **

My husband has an account with Fingerhut. For a long time, he was current in the amount he needed to send every month. Since he has been retired, it has been getting harder to pay all of our debts, so he makes a payment just less than what they want. Since then, we have been getting calls every single day, multiple times, where there is dead air and then they hang up. So far, these calls are increasing up to 10 times a day. Now, we cringe when the phone rings.

I broke my necklace and sent it in for repair. Fingerhut said they could not fix or replace the necklace. They send me a bill regularly but cannot send me back my broken necklace? My payment was always on time, but now I refuse to make another payment until I receive my necklace back.

I ordered a coffee pot for $79.95 after paying more than the payment amount after 11 months I checked to see just how much I had paid them. I was horrified to see it was $164.95 in 11 months and I told them I would not pay anymore for a coffee pot, they claim I still owe $60.00 and they call every hour from 8:05 am until 8:55pm 7 days a week. They have me on auto-dial, I answer and it hangs up. I have had 17 calls in the last two days from Fingerhut at 1-877-503-6145. I have asked them to quit as I am 70 years old and on Social Security and they just scream at me

I ordered NF268 electric fireplace heater. When the item was received, the plastic feet were too flimsy to hold the fireplace. The knob on the door does not fit. The item was not worth the price I paid. It is a substandard workmanship.

I never used them. Years ago, I signed up on email. They kept emailing me. You can't get it to stop. I canceled several times and it started up again a month later. I sent them an email. They told me I was signed up and they would fix it. Again, it started up. I'm off to report to FCC now. Maybe getting a fine will make them stop.

I have been making regular payments to Fingerhut. My finances have changed, yet I still made payments. They got really aggressive and began trying to make unauthorized deductions from my bank account several times a day. As a result, my account is now in the red.

I ordered a package (cookware set) from Fingerhut for my friend who lives in the Bronx. My friend never received the package even though the FedEx said that someone signed for it. The person they claimed signed for the package does not know or lives with my friend. I contacted both FedEx and Fingerhut.

It has been one week since the incident and I have gotten no satisfactory answer. FedEx claimed that they are trying to retrieve the package and Fingerhut said that they mailed out an affidavit for me to complete. It has been 5 days and I have not received the affidavit. In addition, Fingerhut said that it would take 30 days to complete an investigation. In the mean time, I am stuck with a bill of nearly $200.00 for a product that was never delivered.

This company has the worst customer service. The company knowingly rips people off. Don't be fooled by their $400 credit limit, this quickly turns into $1000 when they add their fees. Fingerhut is notorious for issuing credit to people with low and no credit scores, they do this on purpose knowing these people are going to default or fall so far behind because of the outrageous interest. They are nothing but predators of the poor. When you try to work out your account, God forbid you ask a question the rep can't answer. Then they get all bent out of shape and got a very nasty attitude. Try speaking to David(sounds like a girl), Jess, Judy or Lisa, you will get nowhere. I am a smart person, how come all the dumb people have jobs? I am only giving one star because I have to make a selection otherwise, my choice would be negative stars.

I ordered a Ladies' Huffy 26" Bike from Fingerhut. The box was delivered banged up with holes, foot prints, tape falling off and front wheel showing at the bottom. It came in 2 pieces so we put it together and I tried it out. The Z front wheel frame was damaged like a warped record. Well, we tried to figure what was going on and checked it all out. We noticed the only thing in the box as paperwork was a catalog and a big envelope with advertisements, no paperwork for the bike whatsoever. I notified customer service, and they said they were sorry I received it in such bad shape and said a prepaid label would be sent and they told me to fill out why I was returning it. Then they would either replace it with something else or credit my account.

Well after a week I called them again and they said I would receive my paperwork anytime any day. Three weeks passed but it had not arrived. I called them and they said it was too late, I would have to pay for shipping because my 30 days was up. I received the item in Aug and they said my first call about this problem was received 30 days after I received it and that I only made one call and one email. I am so angry. All I'm asking for is what I told you in the beginning I did do it way before my 30 days and they are lying about the timing. I am legally disabled and I am tired of being taken advantage of. All I want now is not a big battle, I just want something to replace what was damaged during the delivery. I was even told I had to find another box to send the box back and pay for shipping that is over $50.

In the year of 2008, my son Desmond ** and I were hit in a head-on collision automobile accident that sent both of us in a coma. Desmond lost his job and had no source of income. As soon as I could, I had someone from the hospital call, with me standing by for verification. The people were rude and would not take down viable information. They were arguing with the nurse calling on my behalf. Now I see that both of our credits are ruined and have been placed in collections. Ask yourself these questions: Have I ever been late? Has my son or I ever failed to pay your agency through direct deposit?

I am writing this complaint to respectfully request that you take myself, as well as my son, out of collection, and resume our status with Fingerhut corporation. My granddaughter has a birthday coming up at the end of October. Also, please resume mailing all catalogs that my son Desmond and I have missed since we have been away. We would like to resume the payment set up for myself and Desmond through Pen Air Credit Union in Pensacola, Florida. My phone number is **. My account information remains the same. I show that the account of Barbara ** and Desmond ** are: **.

My husband bought this set of pots and pans with lids as we needed new ones. I followed the instructions to remove the coating over the copper bottom of pans. I couldn't get the coating to come off, so I have been unable to use these at all. I went out to purchase some inexpensive ones. This has been a full year and from now on, I will only by what I can afford instead of wasting money on stuff like this.

The person I spoke with was not very helpful at all. I don't like the radio MP3 cassette by Coby. It sounds horrible. It seems like someone opened a box, and everything was out of the box. And the speakers sound very weak. I want to return it and get something else. The order # is **. Please send a prepaid return sticker so my account will be corrected. Thank you. Mrs. **

I ordered bedding for my children for Christmas. I realized after I ordered it that I forgot to do express ship. So, I called and cancelled the order. I had customer service reorder my items to be delivered before Christmas. My items came as expected. But when I got the bill, I am still being charged for both orders, even though the 1st was cancelled and the items were not shipped. They are now threatening to send me to collections. They are saying that both orders were filled and sent to me. They have record of the order being canceled!

I took out an insurance policy with Fingerhut over 15 years ago. I paid this policy for a whole year after my husband died but the policy states that if any of the spouse die, they would pay out the policy; they never did. This year, they took my taxes saying that I owed them, and that is simply not true. I am a disabled senior citizen and I am being taken advantage of by Fingerhut and their lawyers office, who requested proof of my policy. I sent them everything and they still took my money without going to court. I need help.

I myself contacted Fingerhut several times on the phone and email about being charged twice for merchandise. The account number is **. I was charged twice for a cart and a curtain rod and had no response from the email. The phone rep hung the phone up. Order number is **.

I am on SDI. I am seeking information to resolve all catalog and internet nuances. Contact Freda ** at ** Columbus, Ohio 43232. Home phone is ** and cell phone is **.

If there are forms to mail in, I would like the forms mailed. I will need several forms, maybe 5. I don't need harassment. My credit has had malware: hacker and unauthorized user even when the accounts are closed. Any information or forms would be appreciated.

Freda **, concerned in Columbus, Ohio

Thanks again. Looking forward to correspondence with information and help.

I ordered a Keurig in early May 2011 and got it late May 2011. It was left at my door where all could see or steal. All was fine til i had to make my first payment when they informed me that they couldn't find my account. I called for this same issue 4 times, they suppose to fix this each time within 24-48 hours and each time never fixed. Than when i called the fifth time they told me that my customer number was under my husband's name and SS#. I don't know why or how they got his info because i set up the account and purchase with a live customer service person on the phone. I have never had this much of a problem with a internet store because i order stuff online all the time.

I hope to payoff Fingerhut and never order or speak to these people again, this compay seems like a fraud/scam. I hope my husband's credit won't be messed up because of this stupid company. I will never refer or recommend anybody to Fingerhut. Don't buy from these people whatever you do!

Where do I begin? I ordered a small camcorder from Fingerhut for 199.99 and added the insurance. The item arrived on time but didn't have a battery charger with it. I called and the company said they would send another, which they didn't. After waiting and my bill was due, I finally asked to return the item. I was told I would get a return label, which I did and I returned the item. Now two months later, the item is still missing from their returns process and Fingerhut keeps charging me more and more for the interest and late charges. I'm so angry that they have me at over $250 owed and I have nothing to show for it. Every time they say they'll send me a legal document to investigate the return, it never arrives. I have to walk only to the end of my drive everyday to receive my mail. I get it daily and nothing has come to me.

$ 71.98 Shipping

After FH adjusted my account, I owed $257.54. Now my problem is they took off $64.42 for 3 rugs and charged me $165.57 for 1 rug. That's not including the $71.98 I spent for shipping 1 area rug. I have never had an experience like this and I buy over the internet 85% of the time for household items. I guarantee, I will never order anything ever again from FH. Hope it was worth it.

I ordered a bed and after I placed the order, they had an Internet update to their system and all of my information was incorrect. The bed was shipped to an incorrect address and the person who received the bed never returned the item and now they are trying to make me pay for the item instead of going after the person who received the item. I have only had an account with them since November 2010 and I have lived at the current address that I opened the account in. They are able to look at my order history and see everything has been billed and shipped to my current address.

I am being forced to pay $129.99 for a bed that I did not receive and they refuse to look into it or do anything. They are telling me it was my mistake because I must have entered the wrong shipping address. I have had to spend a ridiculous amount of time and energy disputing this with them.

I sent Fingerhut a check for $351.00 on Dec. 13th and saw that they cashed it on Dec. 16th. They did not update my account with that amount. I called a few days later and they said yes, they received the check but something was wrong with their system and they are working on crediting my account with $351.00. I called 3 other times because I need a zero balance amount on my account with them. I am about to buy a house and need to have a zero balance. I called and spoke to 2 different supervisors on Jan. 3rd and they still have not credited my account. They said the corporate office is looking into this. I have proof through my bank statements that they cashed my check but I don't understand why it's so difficult to update my account with the correct balance, which should be zero.

I ordered a table and stools from your company about 8 months ago. I placed $280.00 on the Fingerhut credit card and paid $56.00 cash. It took 7 months for Fingerhut to make the necessary arrangements for me to return the table. I called customer service approximately 2 weeks after receiving the table to inform Fingerhut that the table was damaged. The customer service representative made arrangements for the table to be exchanged. He informed me that I will receive paper work in the mail so I could return the table once they receive the table the replacement table would be sent. After a few weeks of not receiving the paper work I contacted customer service again. The representative told me that paperwork was sent and wait a few more days. I waited a few weeks for the paperwork.

Since I did not receive it, I called again and they requested the paperwork to be sent again. This time I informed the customer service rep. I no longer want the table to change the request to a return only. After a few months from the initial contact to return the table, I finally received the paperwork required to mail the table. Once I got the label I contacted customer service to inform them that I received the paperwork and to make arrangements to have the box picked up. The customer service rep. informed me that FedEx would not pick up the box that I needed to drop off the box at the post office.

I had informed the customer service rep that my car was not big enough to transport the box. I was new to the area and did not know anyone that would be able to take the box to the post office. Several weeks later a co-worker's son agreed to help me drop off the box when he returned home. I contacted customer service to inform them of what was going on. During this time I had been also receiving collection calls which I was giving them the same information. My co-worker's son and I went to the post office to return the box which I was informed that the post office could not accept the box because it weighted too much, the box came home with me. The same day I contacted customer service again to inform them that the post office would not accept the box.

The customer service rep now instructed me to drop of the box at FedEx. I live in the country, the nearest FedEx location is over 50 miles away. I would need to make arrangements again for someone to take the box and that I would not know how long it would take. The customer service rep made the arrangements to have the box picked up at me house and stopped all reporting. Prior to this all the other customer service rep had informed me that this was not an optionI would need to drop it off. From this point it took another few months to receive the label then make the arrangements with FedEx and to request a day off, so I was here when they picked up the box. I received a call from the collection department to inform me I owed $180.00 for late fees and interest for the last 8 months. At this time I was also informed that I owed for the initial shipping.

The initial amount I paid in cash was kept for the shipping of the table but I still owe for all the late fees on the account and the interest on the account. Why would I make payments for something I was not going to keep and contacted Fingerhut prior to the 1st payment being due? During all of this Fingerhut was reporting derogatory on my credit report. I applied to refinance my home to lower the interest rate and my payments to find out I was denied because of the derogatory reported by Fingerhut. I want all the derogatory reported on my credit report immediately, all of the late fees and interest reversed off my account immediately. At this point if I receive any more collection calls, I will consider this harassment. Please feel free to contact me at any time concerning this matter.

I ordered a Playstation a year ago this December. I ordered an air mattress in May of this year and it has popped twice already. They only sent me one patch in it. I called this morning to talk to someone and to ask if they could send me out a bill showing me what I owe as I can't believe I still owe them over $300.00 and he told me they don't do that. They can't show proof that I owe so much on a Playstation. I've been paying on for almost a year and he told me I keep adding stuff or ordering stuff, but I'm not. I don't like the way they can't break down your bill and show you "okay, you owe this much more on the Playstation and this much on the air mattress". They sent two pillows with the air mattress and he tried to tell me I ordered them also, but I told him they came with the bed and I did not order them.

I did not order but they keep calling me. They said, I need to pay 5.90. Now, they said to pay 13.98 if I did not order.

On Oct. 4, I ordered camera, and bed cover, it cost 238.00. It was shipped out on Oct. 6, through FedEx and was to be sent to postal office in Nashville, GA on the 12 of Oct. It never came. I kept calling the customer service, and the postal office who said they never received it. FedEx in Atlanta, GA sent it out on Oct 9, I call finger hut to track it. They said it was 10 days before I will get a paper to fill out to show I did not received it, and it will take 30 days to track it and

I will still have to paid 16.99 on Nov 12, or will be charge late fees. I ask them if they could please resend the camera. Most of the finger hut customer service people are rude and have been lying to me. Can someone help me on what I can do. Thanks for any help.

This Capitol One protection scam sounds pretty much like what the Fingerhut Protection program is trying to pull. They have so much red tape regarding the use of their plan that once you try to use it, it becomes, well, useless. I wonder if there is a class action suit against them.

I dropped my account with Fingerhut on August 28, 2010 because, as a long time customer, I wanted Fingerhut to drop my "percentage rate" and they would not. I closed my account with them. From that point on I have been getting missed and wrong information from Fingerhut representatives. For example, I sent in $120, on October 1, 2010 and they told me that my payment would be posted on my account in two days, which would have been October 4, 2010 and my money would be posted to my bank account in 3 to 4 days.

That was not true. On October 6, 2010, I checked my account and the $120 was not posted. I called the representative of Fingerhut, he said we received your money. But my account was not posted for the $4120. On October 7, 2010, which was one day past my due date, my account still has not been posted $120. I called Fingerhut a second time and they told they have no record receiving my $120. She assured there would be no late fee posted and she would waive the transaction fee. So I said, "Could I use my card?" And she said yes. I give her my visa number and she says the card doesn't go through and the card is bad. I hung up and called my bank. Wachovia said my account is good and my visa card is good. Fingerhut wasn't the problem?

I was told that I would receive $100 credit limit as part of their Fresh Start Program. All I needed to do was send in a down-payment of $30 and place an order that didn't go over $100 which I did on September 9th 2010. The check was cashed on September 15th 2010 and today is October 4th 2010, and still no merchandise. I called the Customer Service and they informed me that my payment was being held for clearing. So I told them to cancel the order and they said that it would take 30 days for me to get back my $30 refund. This sucks and is unacceptable.

I got incessant calls with no messages (voicemail) or when answered, no response. This happens on average 10 times per day for the past 4 months. It takes attention away from primary responsibilities if even momentarily example driving, business meetings et al.

My payment was due yesterday. I work nights. At 8:00 am this morning, he called to help me update my account. If I wouldn't have worked last night, I would have sent it. Do not raise my credit anymore because I will be ** if I ever, ever order anything from this company.

I accepted Fingerhuts (unsolicited) offer of a $250 credit account, ordered a couple of items, received the items and everything seemed to be going well until I went to make my first payment that is. I paid over the web with one of my debit cards a Metabank card, received payment acceptance emails from Fingerhut, yet a week later notice that the payments I made weren't debited from my bank account. Went to the Fingerhut website and saw they reversed my payments and hit me with return payment fee's, late fees etc. amounting to approx. $53. Dozens of harassing calls from them later with no explanation as to why my payments were reversed. I get a statement in the mail stating my payments were reversed due to insufficient funds. Problem was my account did have far more than sufficient funds Fingerhut never submitted, presented or processed my payments to the bank. This was confirmed by Metabank. I'm ready to sue Fingerhut into the stoneage!

We have been customers of Fingerhut for quite a few years. On around June of this year, we started having a minor dispute over payments for merchandise, since that time money orders sent from our household to the company have not been received by them, so they claim. Which is odd since we never had this problem in all the years prior to this incident, and all other money orders sent out to other company which is about a dozen others a month. All arrive at their destinations without a problem. Fingerhut claims that they didn't receive one from me a couple of months ago, and I had to pay late fees. Now strangely enough, they are claiming that they didn't receive one from Geraldine ** who also resides in this household, and they never even contacted her until the next billing period so late fees are added on again. I don't know if this is a way to get revenge on customers who they are not pleased with, and a way to build up extra late fees or what.

I sent a payment last month and they sent me a letter with my bill this month saying that they did not receive my payment. I know that I sent them a payment because I have a receipt to prove it! Fingerhut could have called me or sent me an email to let me know that they did not get my payment, but they did not. And then, they put late fees and other fees on my bill without even letting me know that they were going to do it! I have been a good customer with them for years. I was sending my payments in on time, never having any late fees until now, and always sending in more than what my minimum payment was. Fingerhut has lost a good customer because after I get them paid off, I will never order from them again!

Fingerhut promotes themselves in marketing as they will rebuild your credit. In February 2010, they changed from Fingerhut to Fingerhut/MetaBank. They closed all accounts and reported on everyone's credit report as a closed account. They opened new accounts for each person at the same time. I inquired and they stated, "It was a company decision to change backend processors." However, this is lowering people's credit scores, not inline with their let's-help-your-credit-score. Credit report damaged. Suggest a class action lawsuit.

My statements were never mailed to me, ever since I moved. After eight months of verifying my address, they realized that they had my address wrong this whole time. So when I was "verifying" my address, no one said anything at all. When I asked to speak to a manager, they never transferred me to one. Customer service is horrible, they always talk over me. I am tired of the phone calls because I always make my payments, so I consider that harassment.

Company turned me into MCM to collect a bill that Fingerhut says I made in 2001. I have not bought anything from these people since 1984 and paid for it. Now they're saying I bought things from them that I did not and did not receive. I am not paying for a bill I did not make. I am turning this over to the police, and please send me a list of everything Fingerhut says I bought and the address where it was delivered to as it never came here. I am on SS and could not pay for this if I did make the bill, which I did not and will make a very big hardship on me and has upset me very much to think these people are saying I owe this, which I don't.

About 10 years ago, I opened an account at Fingerhut, in which we purchased a number of items the first year. I tried to close it out and pay off the account in full. I paid the balance they claimed was owed to them. About two years later, when I was trying to buy a home, it showed up on my credit report as paid. I sent that. They said I owed them again and was told it was finally over. Two years later, it showed on my credit report as unpaid and charged off. I contacted the collection company involved. They researched it and told us the account had been settled.

I just received a notice from another collection company for another bill of $379.95 which they say would be reduced to $189.96 if I pay this month. I closed this account out at least 8 years ago. This is the most fraudulent company I have ever been involved with! Do not buy from them. I am suing them at the present for what they have put on my credit report.

I bought an Oreck XL vacuum for $500 from Fingerhut and put it in storage for three months upon waiting to close on a new home. Upon using the vacuum, dirt came out of the cloth bag that holds the micro filter bag. Upon examination, I found that the piece that holds the inside bag on had just fallen off and filled the cloth bag with dirt. Upon contacting Fingerhut, the associate told me there was nothing he could do. I asked to speak to a manager and was put on hold for 20 minutes. A man, Robert, finally answered and stated he was the manager.

He also stated there was nothing he could do. I asked for his last name and the name and e-mail of the CEO of the company. He refused saying he could not give out this info. I told him to repeat himself while I recorded the conversation. only then did he give his last name. I had to ask three more times for the name of the CEO. He finally said Brian *** but would give me no way to contact him. I was a faithful customer for 20 years, always paid my merchandise off early and have spent thousands with them. Robert *** was rude and uncaring as well as evasive about company contact info. I will never order from them again and will tell all I know to beware.You would think that in this economy, a company would respect those still spending and replace poor product. After all that's all I wanted was the vacuum replaced, not my money back.

I have been a good customer of Fingerhut for years, longstanding always pay on time and send more then is owed each time, payment owed is generaly 33.00, I always send 50 or 60 each time. Well my last payment, a money order was not recieved by them that's when they started harassing phone calls even when I told them that I would pay double the amount on the next billing period, the calls still come in before they even send my next bill to me. Well, I am going to finish my payments with them and then they lose a customer, my live in lady has an account with them too, she is going to drop her account also, what kind of company does'nt respect thier customers - Fingerhut.

I called for my 93 year old mother who opened the account. I was making payments for her and began to wonder why there was a late charge of $19.90 every month. The account was opened 07/2009. So I called customer service and was told that I was making the payments too soon. I get paid every 3rd of the month from Social Security and that is when I pay all of my bills. The due date is the 6th of every month. I starting laughing because I have never heard of such a thing. You would think that a Company would appreciate early payment.

So, the payments have never been late, they have over charged on late fees Balance subject to interest rate is 226.94, a great reason to pay early. So I told them to immediately close the account and return the late fees. She said they couldn't. I am astonished, in today's economy, making payments early should be a welcome however I am being punished with the outrageous late fees. I have no idea as to what to do. They won't close my account, nor return the late fees, all because I make payments too early. Please help!!!!!

In February, 2010 I ordered an Ipod from Fingerhut. I checked the tracking number provided and it stated that the item had been delivered. I was concerned though because it also stated that the item did not require a signature. The apartment complex I live in is notorious for losing, misplacing and outright stealing packages. My own receipt of packages have been spotty, so I checked delivery status daily. Usually, packages are left in care of the rental office and when I spoke with them on multiple occasions, they stated that they did not have a package for me, further, that no packages was delivered at the time stated on the tracking receipt. Phone calls were then made to the post office that serves my area. I had to wait a day or two, after that time, I received a phone call stating the carrier did in fact deliver the package to the rental office.

I contacted Fingerhut multiple times for resolution, customer service reps were indifferent, response times via the contact form on their website and email were slow if any response was received at all. I was sent a claim form to fill out, which I filled and returned in the allotted time frame. No response. I contacted them again via email to ask what had happened, was sent another copy of the same form I had already previously sent.

Today (June 16, 2010) I received a written response of their "investigation" which from the looks of things, appears to be punching in the tracking number and sending me a print out. Stating that because the item was listed as being delivered to my address, their job was done and that the charges would remain on my account. To date, I have not received any package from Fingerhut and I am being expected to pay $333 for an item that I never received and they have pretty much refused to take any sort of responsibility on their end. The letter says that I have to provide a police report (is this necessary? This is a postal matter, shouldn't it go through them?) if I want to dispute this claim.

Because they have in essence, rejected my claim, I still have a charge of $333 and some change. So, I will be paying for this item twice now since after not receiving the item, I purchased it at the local Apple store. So all in all, i will be out of pocket for close to $800.

I received a George Foreman Grill damaged frame on both sides paint clipped and cracked near top handle by grill area.

About 4 years ago, I had to file for bankruptcy. I was doing okay paying my bills on time. But just like a lot of other people, when the recession hit, so did hard times. The last thing I wanted to do was to file for bankruptcy, but realized that I had no choice. I contacted a law firm who took my case and I did as I was instructed; include every creditor that I owed money to in the filing. Starting with a chapter 13, things seemed to start looking up.

But then I got hit with another issue in which money was going to be tight again, tighter than before. I contacted the bankruptcy attorney and advised them of my situation, in which they promptly gave me another choice, that being filing under chapter 7 for the remaining months (not years) that I had. Paying the attorney was not going to be easy, but by God's grace, we just made it and the courts (Fingerhut), not me, granted the petition.

My case was closed as of mid last year and I was advised to be careful for the sharks that would be looking for people that are trying to rebuild their credit. I did not think about trying to apply for another card. I have this funny thing about running up credit again, not to mention using the other taxpayers' money to be bailed out. My mistake was helping out people who really needed it without any regards to myself and as a result, put myself in debt. That will never happen again. But anyway, Fingerhut sent my husband a catalog and gave him a line of credit. I remembered that I wanted to make sure that all of my accounts were closed completely before some identify theft nutcase would try to get into my business and use that as a tool to try to steal my identity.

Well sure enough, my account was still open and surprise, surprise. There was a balance due that the reps at Fingerhut said that I owed. I'm talking about the department that handles the late payments and collection, the ones where the bank officials actually call you up. Well during the time of my bankruptcy, not one bank from Fingerhut called me. But now, they are saying that they cannot close down my account because I still have a large balance remaining and until I pay it, they were going to keep my case open. They told me that since they are not allowed to send me a bill (con game here), I would have to send them a money order via snail mail. I cannot, under no circumstances, pay online or else they (Fingerhut) would get in trouble nor can they ask me to make the payment. I have to do it voluntarily (scam here).

Until I pay this hefty sum, I can forget about even trying to start fresh for this will always be on my record until I pay up. Well, I contacted the bankruptcy law firm and presented to them this situation. Their records show, same as all three credit bureaus, that Fingerhut was in fact, included in the bankruptcy and according to their records (as well as my receipts, copies of my credit report from last year which I got in Sept., and of course, the three credit bureaus), I owe Fingerhut nothing. Therefore (I'm sure that there are employees at Fingerhut who are scanning these complaints), I have started the process of doing whatever I can and need to do to get Fingerhut to close down my account, whatever it takes. Even if it means contacting the News Channels to let them know what a sneaky game that Fingerhut is trying to play with me.

I will not put up with being played just because the powers that be in Fingerhut doesn't like losing money to a bankruptcy filing and the powers that they will be hearing from me and attorneys if they continue to be unwilling to cooperate with the courts who told me and showed me that my case was wiped completely clean. Nice try Fingerhut, but I am so onto your little game.

As someone who knows Fingerhut first hand as an ex-employee you probably spoke with before, the saying there are always two sides to every story defiantly applies to this company. I'm not going to deny anyone's stories or allegations previously posted about Fingerhut, but people exaggerate their problems out of anger, and frustration, towards the company for their faults, just by reading through the first few pages of the complaints. I can assure most people that most of these issues are self inflicted, as far as it goes for billing and policy terms and agreements. On the other hand, some items sold have issues, because of manufacturer's recalls or defectiveness, which Fingerhut finds out later, after they already sold the product out of the catalogs and further discontinue items. Opt yourself out from all mailing list, not just Fingerhut. They have other shared list. They sell your information. The only person who can remove you from it, is you, the customer. You specifically have to say every list there is. Make it clear that you don't want any information shared.

Do not respond to any promotions or offerings from companies affiliated with Fingerhut. They will bill your account, because they offered you something for free, and you filled it out, but ignored the fact in plain writing. It states you have 30 days to cancel, otherwise, you're in a service program, which will bill your account . People usually fill about 3 to 4 of these forms out, and return them, and get raped on their bills for a small significant free offering, without reading the small print on the back.

That's your fault (they claim they never agreed, but legally, they cannot bill you unless the whole form is complete)! If you don't receive your statement, call. They will note it, and have a record. They have no way of knowing if the mail they send you actually gets there, nor should they blame the post office for that one. If you don't, people always call about missing statements, after they get the late charge, and account is already past due (sorry not their fault either, you neglected to contact and notify them about the issue).

Open your box as soon as you get your package. It may be broken or damaged. Take a look to see if everything is in good shape (FedEx is a little rough on the shipping). Don't wait too long. Like other businesses, time is limited on the return policy. Fingerhut actually gives you 30 days to use and try it first, and anywhere from 90-180 to return for damages and defects (better than any other company), and send it back. You are responsible for the shipping. It cost them money to send it to you doesn't it? Ask customer service your questions. People will call saying Ali Bujumbura Mohamed Abdul told them their problem is resolved, for whatever reasons, people on order line like to help, but don't know how to. Call their customer service line there in America. Some do speak with accents. Oh well, it is the year 2010.

When debt collectors call, work with them. At least make arrangements for something. You're financially responsible. Remember, that there's no other way for them, because it is on credit. I know it's easy to have a $1,000 credit limit, and want to go all out on shopping, because it's tempting to do. Be careful. Order less, and pay more. In the long run, you're saving yourself, even if you can only afford one thing at a time. If you can't make your payments, the last thing you want is late fees and high interest charges on a big balance. On top of all the other problems that occur in your life, don't make it harder on yourself, because it went to collections.

Don't bother or threaten them with lawyers. They have them too. Your best bet is Better Business Bureau. They can help you if you have legitimate claims. Buy warranties when offered. If the item is over $200, or electronics, or something you may think that if it breaks, who cares, don't get a warranty! Things will, and do break. Extended warranties are not much, and will pay for itself, when that new item breaks, and they replace it for you. Remember, Fingerhut sells items, they do not make them.

Track your items when shipped, no signatures required. Packages can be left at your door. If you're in a bad location, put two and two together, when stuff goes missing. Also, think before you buy (will this shoe fit? Is that the color you want? Will this fit the measurements? What's included in the package, and what comes separately). Yes, they have a 30 day trial period, but you have to pay to send something back, unless it's broken. It saves you from shipping and handling!

Preapprovals mean you must be approved for the credit first. Just because you have the money, it does not mean you are automatically approved. A word to the wise, don't get mad of you can't be approved. Would you give your money to someone who you suspect will not pay (like your drunk mother-in-law)? For those of you who have been dumped on, you have every right to be mad at Fingerhut rightfully as a customer, because you might have gotten the short end of the stick. They're not the only company who can ** you.

Many companies are worse than they are (cellphones, Microsoft, cable, etc). They will help you if you're in good standing with them, and go out of their way (they can only do so much, until at which point, they cannot help if it's not their fault. When they know it's their fault, they will fix it), and are better than some other companies, no questions asked. They offer good products, as well at the convenient options of payments. Just be wise. Ask probing questions, and read the catalog policy and terms, before signing up, to better prepare yourself with doing business with them. People who do not bother even looking at that, should not even be able to buy. The rules are the rules in the policy terms.

It's as simple as this; if you don't know what you're getting yourself into, it's best that you keep yourself out of it! People always agree to the terms, without even knowing the effects it may have. If you are not able to make payments, Fingerhut will help you, but people neglect to pay their bills, because of the issues they have with the company, and they get in trouble with their credit.

I called to make a payment using my credit card. My account was overdue, so I made a payment more than the minimum due. They charged me a $1 processing fee. I then was going to make a payment on my husband's account (which was not due) as long as I was on the phone with them. They were going to charge me $5 processing fee! I asked why the difference? Their reply was "Oh, it's not due yet." What? I was paying early and more than the minimum due and they were charging me more to do that? Something is not right here! Can you please check this for me? Thank you so much.

Well, as long as I am speaking with you, here is another example: I called Sprint to make a payment using my credit card as I always do. The usual processing fee is about $7. The new deal is they no longer take pay-by-phone regular payments, only express payments by phone for a $10 fee. No other option by phone. So pay online or mail or get stuck with a $10 fee for an automated service. This is financial nickel and diming to death. Every penny counts nowadays.

This company is ridiculous. I have been a customer for two years without one late payment. This month, I am one day late with a payment, they called my work seven times within four hours. When I was not present, they told one of my co-workers that I was late with a credit card payment and needed to call them back immediately. I called in and spoke to a supervisor named Robert, explained the situation, and with no apology, he demanded that I make a payment. I, in fact, did make a payment in full and cancelled my account. This company is horrible! After two years of loyal payments, they harassed me at work and on my phone because of being one day late?

I have gone online numerous months and have made my payments. Yes, I have made them on the due date but I will still get calls on the day after the due date starting at 8:00 am. I am a night worker and when I get calls one every hour, I end up shutting off the phone. Then, what if I miss an important call? Their harassing phone calls are ridiculous. I am paying off balance as fast as I can to get rid of them. They even increased my credit limit. Plus, they increased my periodic rate. Never will I order anything else.

Fingerhut will start calling 7-10 days before my payment is even due. If I am late even one day, the number of calls increases. Today, for instance, they have called at 9:56, 11:51, 12:52, 12:54, 1:53, 2:14, 3:12, 4:13, 5:22 and 7:29. If I let the calls go to voice mail, they don't leave a message. They just breathe into the phone for a full minute, sometimes two and then hang up. I cannot take this harassment.

What makes it worse, the bill is for a comforter set that was pictured as light purple. When it came, it was actually peach. The first time I washed it, it faded so much that it looked white. The third time it was washed, the seams started coming undone. After the fourth time, it was washed I had to throw it away, it was so destroyed. I just wish I could warn everyone to not buy from this harassing company. The products are not worth buying at all.

You can request telemarketing calls to stop by asking customer service to remove you from all affiliate contacts and sales calls. I don't want my credit report affected.

Telemarketer keep calling me (4) times a day, every day trying to sell me insurance. I am ill with a spinal cord injury. They refused to stop calling me. I have told them I am not interested in the insurance. They keep calling and calling and calling. I have become even sicker due to the stress they have caused and the representatives argue with me and shout, and become abusive. Someone has got to put a stop to them. This is terrible and I refuse to change my phone number. I have had it for years.

Please, Please help me and all the other people that they are illegally harassing. I'm so depressed I have not eaten in 4 days. Can I sue them? There are complaints on the internet everywhere about them? When is someone going to file a class action suit against this company? It's like being stalked by a serial killer.

I ordered Audiovox 8" portable DVD with case headphone. I was told that if I want it back, I will get another but this was a lie, as the woman on the phone was very unfriendly about the matter. I have bought a lot of merchandise from them that to be treated this way is very wrong. My money is hard to come by because I'm with disability. So I pray that all the people who work there would be nice to people who call, telling people to order a thing from you.

Tuesday, January 12th, I received a catalog from Fingerhut. It exclaimed in bright red letters that I am selected for preapproval for up to $150. I went online later that night to register and accept the offer and after filling out some online forms, most of which already contained my info because of my customer number that they gave me on the catalog. I was immediately denied the pre approval and line of credit and will receive a decline letter in 30 days. Now I have an inquiry on my credit report which could affect my score. Not to mention the deceptive practice of Fingerhut saying "yes" all over their catalog and then an outright no just hours after that catalog arrived. I have a "hard inquiry" on my credit report. This will affect my credit report. I would never have applied if they had not said that I was selected for "preapproval."

This company sends out invoices and I get them 1-2 days before its due date. At least twice, I never got an invoice at all. After calling, they sent out duplicates but still charged late fees. They expect you to pay by this date even after explaining that I am on a fixed income. Then they charge very high late fees. They don't offer changing due date. What a rip off! This is not fair. Many companies give you up to 30 days to pay a bill. I will never recommend this company to anyone. I am paying very high late fees which end up costing me more than the original amount. This is hurting my credit rating even though it's not my fault.

Every contact that I have had with Fingerhut has been bad, except for one. Fingerhut outsources their customer service to call centers all over the world. The one time that I was routed to a call center in the USA, was a pleasant experience. All the others were disastrous. Here are a few examples: the products are different from the description in the catalog; and the items are made very poorly when you receive them. I had to send back four items that I received for Christmas, because they are of poor quality. The sizes on the clothing are far from accurate. I received a self set projection alarm clock for Christmas. The self set function does not work. Also , there were no instructions in the box when I received it.

I have called three times to request for a manual, and have been ignored. I submitted the request via the website and was told that I would have to wait three weeks for the manual. They don't have the ability to scan and email the document. Here it is, two weeks after Christmas, and I have to wait another three weeks, to be able the set this clock. This again was a call center located outside the USA. Also, one of my Christmas presents was on back order until 2/6. I was never notified of this ,even though they promise to contact you with any problems with your orders. All and all, I am very displeased with the products, and most of all the service.

I was told the recliners were not a rocking recliner and the ones I received were (product code K5963) pair of Ashley recliners. I called Fingerhut customer service on 10-20-09 at 6:30pm spoke with a cust. ser. rep. named Mark. Mark said "These are regular recliners not rocking recliners, and I may get in trouble bur I going to waive the shipping." I had stated to mark I didn't want rockers. I can get 2 rocking recliners for $399.00 locally. When I received the chairs they were rocking recliners. I called c/s they told me they could give me a $50.00 credit or return the chairs at my own expense approx. $260.00. I was tricked into making a purchase of a product I stated that I didn't want. I was overcharged for the product, and if I don't give in to the company's demands they will ruin my credit. This basically amounts to extortion. What options do I have?

I ordered a pair of Lugz Mens Classic Drifter Boot on Nov 30, 2009 order # I15832157 for $93.98 I wasn't going to open this package until Christmas however due the weather and all the snow here in Chicago on the 24th Dec I decided too wear the boots to then find out that I received a sizes 8 for the left foot and a sizes 9 for the right foot. The package came also with out any return tag or catalog like other orders do. I called Fingerhut the morning of the 24th at 1-800-208-2500 spoke with a customer support employee who then got a supervisor who then hang up the phone after I explain the situation to them.

On or about Dec 11th I made and order for five(5) items I've been receiving the items in partial shipments here it is two mens watches ordered were shipped on Dec 15th and I have not to this point received the watches and they were shipped on the 15th December. I've been doing business with Fingerhut for many years and now I starting to wonder how they track what there second and third party vendors are doing with orders received. For the amount of business I give Fingerhut each year now I'm wondering if I should continue my account with them.

I ordered over $300 worth of merchandise for Christmas (Express Shipping), I was supose to get a FREE GIFT with my order items (FREE Christmas Fleece) that was going to be given with the ordered items for christmas. I got a large box on 12/23/09 with plenty of room to spare for that item, but it was not in there (Box). It is not even mentioned on the order form I received, NOW that it is Xmas eve day and you are closed I am now without the item. FYI I paid for express shipping and did my order online and it stated on that order I would get the FREE GIFT. I am writing this since I have had this or simular problems in the past with your free gifts and never had a problem getting it after calling after the fact; but with this being Christmas and hoping very much to get it. I am now out of luck for Christmas and using that item for another gift which I thought it would have been nice and I was looking for it, can it still be shipped yet? (now that it will be after Xmas?)

I ordered six items via www.fingerhut.com on Dec. 11. On Dec. 15 I received a package marked 1 of 1. In it were three of the six items I ordered, a packing invoice that checked off all SIX items as having been shipped, a manual for a massage chair that I didn't order, and a licked up giant Butterfinger bar wrapper.

I waited until the 17th to see if the remainder of my order would arrive. It didn't, and I called Customer Service. They showed all items as having been shipped in one box and wanted me to "doublecheck" that I didn't overlook the missing items in the box -- that being a GIANT stand for a keyboard and a bench seat as well as two seven-piece harmonica sets and two music stands. They said they'd reship those three items immediately and would also be sending out an affidavit for me to sign, swearing that I only received three of the six items. I then received another box containing two music stands and the harmonica sets. STILL NO KEYBOARD STAND OR BENCH SEAT.

I called just now on the 21st -- mind you, these are santa gifts that I ordered in plenty of time -- and I was told I should have received the bench seat and stand as well as the music stands and harmonica sets. I told her I was still missing this last item, and she said it should have been in that box with the others; that her computer indicated it all shipped out together.

So two boxes, completely untampered with, and I should add the missing items would never fit in the box they sent me -- which I'm hanging onto just in case. She said she would ship it out express; then said she couldn't because of the size and that I should receive it within the NEXT TEN BUSINESS DAYS! I told her to credit the account; I don't want it; that's too late. And I asked how they could up my order so badly. And what about that licked up Butterfinger wrapper? Do they hire drunks off the street to do their packing?

Do they think we're drunk or stupid to not notice there's a scam going on here? I wasn't quite as alarmed until I stumbled upon this site with similar complaints of orders arriving in undisturbed packaging, only to receive things they didn't order or items were missing. I can't wait to see the bill and whatever else is coming down the pike. I did ask why they'd bill my account for the total when it didn't all ship, and she said they showed it did all ship out. Who's on first base? Who. Yeah, who's on first base? Who.

i placed an order with fingerhut an i did a credit to help with my order and they completely rejected it.what kind od people are they evereyone does not have bleach clean credit.then they had the nerve to send me a email of the order i placed with them for me to view it.that's what upsets me.that's a reminder that i'm not good enough for them.

I had an account with Fingerhut for a few years and I tried to order Christmas gifts and was told I do not have a account, my daughter was sent a book about 2 months ago and told she was preaproved she made an order for $170.96 a vacum cleaner and hair clippers they were sent to her, she was told that she was pre-aproved, in speaking to the person over the phone I realized that they gave my account to my daughter, my bill was changed to her name without my consent. Now today I get a bill with late fee's and her order added to my account. I will pay my bill but not her's and I will not collect from her. I need Finger to correct their mistake and remove the now 178.65 plus $24.90 late fee from my bill I tried to pay and was told I did not have a account and they were unable to speak to me.

I opened up an account with Fingerhut and placed an order. They charged my debit card with the entire amount. I thought $350 was charged against my Fingerhut account. The total amount was like $360 or $365 and had planned on putting the remaining balance of $10 or $15 on my debit card.

i have had a bill with finger hut and my payments has never been late my payments are 24.90 a mth and they keep adding late fees of 30.00 a mth i have never been late and thic continues with out no help from resloving this problem so please leave this crap co. alone

I ordered a camera from Fingerhut. They said merchadise could be returned within 30 days as long as it returned in the same condition it was sent in, and that the return shipping was paid by the customer. They had you fill out why you were returning the item on the return form. I told them I had found the item for alot cheaper elsewhere and that I had not even taken the product out of the box. I paid $21.00 return shipping with insurance and all, only to receive a bill for $19.91.

I call Customer Service and he told me the free shipping on Fingerhut's side for a purchase was passed on to the customer if they returned anything. He also said the only time you could return anything without paying the "Free" Fingerhut shipping was if the item arrived damaged! I told him that was not what was stated on the web site. I have heard many bad things about dealing with this organization, but thought it could not happen to me. I was wrong. I paid the money just to keep these people away from me for good. This would have been a wonderful opportunity for them to charge me an extra fee for not paying the amount they say I owed. This is the most rediculous policy I have heard of. I wil continue to go to the internet and tell this story in any venue I can.

They send you their catologs and say you are pre aproved for so much and when u go on line to order they say can't approve u at this time so i wish that they take take us off their list of contacts.Don't send us any more of their false accounts..

Do not ever send me another Fingerhut catalog I wanted to get started ordering with your company, but you do not seem fit for me to order. You can have your catalog and everything else in your store

We bought a 6 piece Key Largo patio set about a month and half ago for $249.99. It came with 4 chairs, an umbrella, and a tempered glass table top. Yesterday, the table top shattered for no apparent reason. Noone was outside, and there was no way an object could have fallen on it.

i ordered an apple ipod on july 18, 2009. I tracked the order on the computer and was to recieve two packages. I received one package that contained a pink purse( which i did not order). I waited another day thinking it said two packages, maybe the next one would contain the ipod. the following day, i recieved nothing and i called fingerhut, i talked to customer service. they told me the second package i recieved was the letter that contained the warranty i purchased for the ipod that i recieved weeks earlier. they proceeded to tell me the pink purse was a free gift for ordering with them and the ipod should have been in that package. i told them the package was unopened when i recieved it, and there was no ipod in it. they told me they would send me a return slip for the free gift, and there was no resolution to my problem. the next day i called again, proceeded to tell my story again, and they said the guy i spoke to should not have asked for this gift back, but should have sent an affadavit out for me to sign stating i never recieved this. I recieved the affadavit and i signed it, and mailed it back.

on aug 4, 2009 i called to see the status of eveything and was told that a letter was sent out stating they were not going to crdit my account the cost of the ipod or the warranty. the man could not tell me why, and i asked to speak to someone who could. mike got on the phone and told me that their investigator found no reason to credit my account. he proceeded to tell me that the investigator found that the package weighed exactly what it should have (1.53lbs) when it was shipped out of their warehouse. he then proceeded to tell me to go and file a report with the local police department. i did this with great reluctance, because this package was unopened when i recieved it and it was not tampered with. this is something i told the police. how can i be reponsible for something i never recieved. this is the first time i ordered from this company and this will be the last time

I just received a letter from fingerhut - Credit Notice..Just like another person who complained. I did not order or request anything from them, they took it upon themselves to do credit checks on my account (which had a $0. balance), then informed me that my account had been reduced to 0 and the account closed, and it will stay closed!!!!!!! They can keep their crap, however I am upset that they can check my credit any time they want to for no reason---driving my credit score even farther down.

Well they list an alphabet letter indicating a certain charge for shipping and handling I look up the charge on the listing it says one thing and my bill shows more. How can they get away with this? In this instance the shipping was $11.00 more than what they had listed.

in lieu of fingerhut, The bill is in delfina stowes name not James stowe, the credit colection guy gary is telling me I have to take care of it or paymeht buy phone or he will put it down as payment refusal, I told him its not my bill its in my wifes name and I have nothing to do with it . he kept insistening and I said you had better quit harrassing me or I will call a lawyer and we will see if your right about harrasing me when its not my bill.He kept on and on, so I called a lawyer,who I havent heard from yet and then I found this complaint form.Its not my bill and I told him I will not pay it and to contact my wife. If my wife pays or doesnt pay I have no control over that. then I said contact her and quit harrassing me then I hung up.

I ordered a ring that was enscribed with my wedding date. I ordered it at the end of March of 2009. Today is July 27,2009. I still have not received it. Last month a representitive contacted me and mentioned that I owe on a payment. I told them that I did not receive the ring. After a few days they contacted me again about payment due. And again I told them I don't have the ring and I will not make any payments on something I don't have. They put me on hold, when they came back they told me that the ring was sent back to the manufacturer. Why, I don't know. I didn't hear from until tonight. They called and mentioned about payments. And,AGAIN I told them--no ring,no payment . I also told them I'm cacelling my order and they lost me as a customer. All they said was to contact the customer service dept. I tried contacting them by e-mail, but I couldn't get through and I'm tired of making phone calls. I won't buy anything from them again.

I ordered a Malita originally. After a couple of months the pot just fell apart. I couldn't even find one small piece of plastic that was part of the lid. Fingerhut promptly replaced it with a Black and Decker. My wife can smell mold and mildew from another state. She is very alergic to mold and mildew. My wife told me when opening the lid before pouring the water in, she had to step back the moldy smell was so strong. We continued with several cleanings with fresh water but the odor was still there. Well, we have been making coffee in that pot that still smells. My wife is having a very bad alergic reaction to something. Hope it not the coffee pot. She will see her MD if she doesn't feel better soon. It's a bad smelly pot.

I have written to you several months ago about this company finger Hut,who has been harrassing me,and using outside Company to harrass me as well over items that i did not purchase.The Company has also send negative report to the credit agency. I have disputed these items and thought it was taken care of until i receive this harrassing calls from Randy again.

On July 24,2009,I received more harrassing phone calls on my cell and home phone from Randy, who stated he's calling from a company called JCC and Associates. In his conversation he stated to me that he's calling about a bill from finger hut and what the amount was,I then said to him I do not owe this bill so stop calling me. He then replied u are responsible, because its under your name. i told him i am not going to pay for any thing i didnt charge. I called the Company to get more information on the Company and he put me on hold and never came back. I am asking you please to look into this matter and resolve this nightmare for me, as good credit is hard to come by.

Told her we had been away for several months and my mail was suppose to be forwarded but wasn't so I have not received a bill. Told her I would probably take care of it this evening by making an online payment. She started screaming at me. Asking if I was or was not going to make the payment that evening. Again, I told her I probably would. She screams, "what does the word probably mean". Now upset, I tell her "why don't you look it up in the dictionary" She goes on screaming about when am I actually going to make the payment and I told her when I get good and ready and then I hung up on her.

I have been receiving many phone calls from fingerhut as I have been behind in my payments due to the illness of my mother. They have to be the rudess people on the planet. I have sent over 5 letters to cease all phone calls as I an trying to get my collections caught up and they start call as early as 0730. They constantly tell me that they will not stop calling and the imature little boy I just spoke with actually stated that..... "my mother took the right route in dying so she would not have to deal with me!" The funny thing is that God had delivered my mother and she has fully recovered. What this imature little man has realize is that in marking my mother, he may in fact marked his own! I did promise him that I am making sure that my other 3 collections in the rear will be totally paid before I even consider anything with fingerhut and my bill is less than 100.00.

I purchased a norton virus protection for my Desktop computer. Once I received it my computer had alread had an virus so I unhooked everything. I was preparing to send the virus protection back. I found the return slip and seen that the 30 days was almost up so I called on Tuesday 7/7/2009 to inform the representative that I was just making sure that the time hadn't expired to send it back.

The representative explained to me that if the product was opened that I couldn't return it. I told him that it was not open because my computer already had a virus so it was uplugged. He explained to me that I could still put the virus protection on the computer and that I didn't need to log on to the internet. I told him okay then I will try it. While trying to install the program it would only let me get to a certain point because I have to log onto the computer. I kept trying for a long period of time and would not let me go any farther without internet access.

I called fingerhut back and tried to explain to them the problem that I was having and of course since the box is know open there is nothing that they can do. I asked could I please speak to a supervisor because after 15 days I won't be able to install the program at all and I don't have anything to install it on. The representative told me that the supervisors were off and that they would give me a call tomorrow. which was Wednesday 7/9/2009. I never received such a call.

I call this morning and of course there is nothing that they can do for me. So I am out of about $75.00 because the program is opened because I believed what one of there representatives told me and after the 15 days the program will no longer be able to be down loaded on anything. I don't have an extra computer and if I did I am not sure if it would work since I have already put in the numbers on my computer at home. I don't care if I don't get anything out of this I just don't like the fact of how it was done.

The supervisor also said that they are not technicians. Well that is something she should be telling her employees because I had felt like the employee new what he was talking about or else I wouldn't have tried it. They kept trying to explain about the program being open. I am fully aware that you are not allowed to open software and then return it. Initially the software wasn't opened until I fell for one of the representatives tall tales.

He tells me to check my back door because if they are not at the front door they must have been left in the back I started laughing and said yeah I would love to see the UPS guy jump my fence with 3 large dogs in the back yard are you kidding me, he got rude with me and said he will not be talked to like that he hung up on me!

Then they proceeded to let me know that once I give my credit card number to them they will charge for the other item per month until paid for. I said hell no I will not pay anything until I get an answer on where my pond is at!!!! So I email and email and kept on emailing plus talking to these people only to repeat myself numerous times about this situation. I even asked teh neighbors if they saw or had my packages and of course no they didn't.

The lady from the collection Dept said she will work with me I said oh how sweet that is considering I have been battling this since september of 2008, I said it isn't working with me that is the problem, I can pay for the items. The problem is I never got them! Well I got the fondue set finally 3 mths later broken. So I said I will never shop with fingerhut ever again she chuckles and says well I am sorry but you will not be able to shop with us again.

All I can say is this company is a joke their customer service reps are a joke, they are just plain rude and stupid. Beware shopping with this place and yes I just got stuck paying for a broken fondue set and no pond! But she was really nice to knock off 125.00 from the balance! This was just a horrible experience.

I want to know who is making these inquiries on behalf of Fingerhut because the number listed on the Equifax inquiry does not work. I am eventually going to sue the bastards. I have no intention of buying anything from this company and have never applied for credit from them. This has to stop now.

Fingerhut continuiouly calls me,for a payment that I don't have.They call me on weekends,at night,early morning. These calls are making me very uneasy and stressed. I spoke with someone on Sunday;5-3-09,and ask that they not call me anymore and that I do not have the money to pay them at this time. The representive stated that she will continue to to call even if I didnot have the money.I have a record of every time they called.

I can not pay these people at this time. I have ask them not to call. They will not stop.

Items were ordered from Fingerhut and at time of the order the address that was given to Fingerhut was ------ Lancaster,CA. After the order didn't arrive at the aforementioned address,I then placed numerous phone calls to inquire regarding the status of the order. Fingerhut responded that the items were in the process of being sent. Several more calls were made to check the status of the order, and each time Fingerhut's response was that the item had been shipped and delivered.

Fingerhut's customer's service said that according to the tracking number the items had been delivered. When I asked to have the shipping address confirmed, I was told that it was shipped to ------ pl Lancaster, Ca. This address is not the shipping address that was given to Fingerhut at the time of the order. The address that the items were shipped was a previous residence that I moved from in August 2008 (a change of address form was completed in the same month). The order was placed in December 2008.

I was then told to contact FedEx the delivery. FedEx confirmed that the order had been delivered to ----- pl Lancaster, CA. To this date Fingerhut insist that the items were shipped and received. The new residents that live at ------- pl said that a package was delivered and placed on the porch, but was not accepted, and was gone a few days later. Fingerhut has refused to give a refund or send new merchandise. The total cost of the merchandise was 473.88 After moving and before this incident other orders had been delivered to the correct address. To date Fingerhut claims that they have met their delivery obligations

Fingerhut has received payment on items they did not deliver to the correct address. Several weeks of calls with poor customer service and the loss of 473.88 A

I received a letter from CitBank/c/o Fingerhut, stated Credit notice. The letter states, Dear Dorothy, A credit review of credit accounts issued by CIT Bank was recently completed to see if a credit line adjustment is needed. As a result, some credit limits are being reduced. This letter is to inform you that the credit limit on your Fingerhut Credit Account issued by CIT Bank has been reduced to $0.00 and your account has been closed. Our decision was affected by the following attributes: Too many inquiries in the past 6 months and Insufficient time as a Fingerhut customer.

I called the credit department and was told that it's in my agreement that they can cancel my account at any time. I had a $0 balance with them and had just paid them off and I only had $135.00 credit limit. First of all I have too many inquiries because I was shopping around for a car and I was with them for 6 months. I think it's bull and they said theres nothing I could do about it. I didn't do anything wrong made all my payments on time. I just wanted to let the public know what there doing. The credit department stated there going through all there accounts. I think its unfair and unjust, atleast decline me for something that really counts...there over priced anyway.

after receiving a excerize machine through ups parts were missing from the box . the machine was returned , and credit was given to my account , but credit wasnt posted to the account for two months. Now fingerhut is adding instrest to my account for nonpayment totaling 39.31 , this has been going on for 6 months or more.

I have received at least 10 letters wanting payment and 4 to 5 phone calls a day..and night. wanting payment.

The company called me and I explained to them that the payment was on the way. the got payment which was paid in full. Then they decided charge be a late fee and they would not let up calling they called every day it seems to me they just seem to do whatever they want to be one charge a late fee after the payments are they doing to get away with it. They don't seem to care someone should put a stop to their business practices shown

I have been trying to contact someone at Finger Hut for the past year. I used them once. I ordered a futon and mattress. The futon came in 4 shipments and then there were still pieces missing. It was unfinished and looked like someone just cut the frame in the back yard. I complained but paid off the bill in full. About 3 years later, I get a collection notice stating that I owe over $600 to Fingerhut. I didn't even order $600 worth of merchandise and it was all paid off. I have called, sent letters, and sent certified letters to get Finger Hut to substatiate this bill. I have recieved no answer.

Meanwhile, they continue to report to the credit agencies that I am deliquent. I am thinking about taking legal action against them due to their failure to adhere to the regulations of the Fair Credit Reporting Act. This is such a burden. I really have much better things to do with my time! Do not buy from them. Go to a local dealer who will work with you just as well as Finger Hut. Only with a local dealer, you can get to their business directly and speak face to face with those with whom you purchase.

The negative blemish to my credit report is preventing me from getting a rental home with a reputable management company. I just refuse to pay an enormous down payment due to misinformation on my report.

I lost my job just this past Jan I was self employed so I can not apply for unemployment benefits. I spoke with a rep from finger hut her name is Pat on 03-03-09 about my lates on my account which I am not disputting that. Prior to this I have been a on time customer for 2 years when it comes to my payments . well she suggested I sell some of my things to get the money to bring my account up to date I was outraged that anyone would make a suggestion like that.I don't know if that is a crime but it surely is unethical I told them I am looking for a job and that is all I can do.

purchased has been repaired, in fact it is currently in the repair shop. Neither item was treated roughly or used inappropriately.

The second involves how Fingerhut treats it's customers regarding their bill. I was paying regularly on my bill until I had a job change, from full-time work to part-time. I tried a bill payment group but was unable to continue the almost $500 to stay on the plan. At that point I decided bankruptcy was my only course. Through all of this, Fingerhut was informed of what was happening. Because of the cost of the lawyer and the fact he will not file until competely paid, I have not yet filed. Fingerhut calls the place I live anytime between 9am & 9pm, and on weekends. When I am not home my elderly Mother or Stepfather will answer and relay the message to me.

I have agreed to pay $20 a month until the bill is paid, or the bankruptcy filed. They have been cashing the checks which to me signals they agree with the payment, but they want payment in full, which is over $400. I cannot pay in full. They are very rude to my relatives, and recently when I talked to a Fingerhut representative, they interupted me several times. I eventually just told them to shut up and let me do the talking for a change.

They appear to not understand the concept of customer service. And you cannot reach the same person who calls, when you return those calls. A lot of time no notation is made of a returned call. And no correspondence by mail has been acknowleged.

Follow-up several weeks ago i sent in a statement in regards to finger hut, and i cannot sleep at night because of late night phone calls 7 days per week because of items that someone else charge on my account and they failed to investigate. I spoke to few of the supervises and they failed to resolve this matter. My daughter wakes up crying from these phone calls.

To have the company stop waking up my child at night and to have them remove the negative report from my file I am not the only victim with this company and need to stop them please

An account was opened in my name without my knowledge by someone in my household. After several conversations with Fingerhut they promise to send out forms to take the account out of my name and into the name of the one who opened the account. I returned the paper once and they did nothing. They promise to send them again but I never received them The other party is paying off the account but my credit is being destroyed as a 90-day delinquency. For the last 4 years all my account are current paid on time with no delinquencies therefore why would I risk all that by not paying a $400 to Fingerhut, the rudest company I have ever talked to. I just want them to take this account out of my name and remove it from my credit report.

My credit cards limits have been lowered or closed. My FICO score has dropped very low. Credit has been denied. Now my insurance companies are revaluing my homeowners and auto insurance. This is not fair. I just want to take this account out of my name and remove it from my credit report.

Just today, I received a civil complaint from Midland Funding LLC regading an old bill from Fingerhut that is now way overdue, but is also way beyond my means. At the time of my purchase from fingerhut, I only owed about $200+ and they are now over $700. I don't think that they should go to this extreme to get the money that I owe them. This is utterly absurd for a constable to come to my home to bring me civil complaint papers! I am very angry with fingerhut since the last correspondance I received from them was in 2007. It is now 2009! I will agree to pay what I owe, but no more than that!

Embarrassment of having a constable come to my place of residence to hand me papers from something that happened 13 yrs ago.

The collections department of fingerhut has called me several times --all times they have called I have asked them not to call my place of employment.I do not deny that I am behind on my payments but I have verified every time they have called that they do have my cell #. I asked them to call my cell phone # severeal times.They continus to call my place of employment.I also have recieved a bill that the one month payment I am behind can be paid the following month with the next payment yet they continue to call -It is almost to the point where it is getting harrassing and my employer has told me I cannot get these calls anymore yet they continue.

Warnings for personal calls at work

Cost: $79.99

Poor quality Teflon nonstick peeling and chipping finding pieces in your food.
Handles come loose constantly and fall off.

I used the small fry pan for the first time this past weekend and had a FIRE!!

The handle caught fire, I do have a gas stove, but I have proper grates over the flames. The flames were not high. The handle started burning and melting just like a candle. It set my smoke detector off immediately. I have a full kettle of water on the stove, after turning the burner off I poured water on the handle. It smouldered for a time. I placed it in the fireplace. I do burn logs usually nightly and my fireplace is safe and vented properly.The next day I took the entire set of pans and put them in the dumpster. I was not going to take any chances. I live in a building with 3 other condos a fire could be, would be devastating to all of us.

Consequences was my choice in that I chose to destroy/throw away the entire set of pans for piece of mind.I do not want to use a pan and have to stand guard over it waiting for something to happen.I was able to clean the stove of the material from the handle and mop the floor from the water. Fingerhut action has been to send replacement handles according to a recall notice. The recall notice is on the web not on their site. I was not aware of any recall to I started investigating the name of the manufacturer of these pans, Chef's Mark.I do not find it good practice to have a recall and not make your customers aware. It should be a neon sign on their opening page if there is an issue. Many people do not research for answer.

i called on jan 15th and i was told a letter was sent to me with their response. i questiones melissa as to what the letter said and she replied she didnt know. at this point my husband spoke to her and she informed him that the letter stated we found that we met our delivery obligations and will continue to bill for this item. my husband asked how this was possible if we didnt recieve the item. she replied we met our shipping obligation, file a polce report. we asked to speak to a superior and she said none was available and we could leave a number and we would get a call within 48-72 business hours. she then said goodbye and hung up. i dont believe it is fair to have to pay for an item we didnt recieve. fingerhut is just a big ripoff and i advise to stay away. i will be contacting the better business bureau and the media. we will not stand around and allow fingerhut to rip anyone else off anymore. dj

we are stuck with a $265 bill for an item we never recieved. fingerhut will add late fees and probably report to a credit agengcy.

Iwas not aware that someone has order items on my account until I receive the phone call. I do not know where those items are because they did not come to my address.

First of all, their customer service voicemail system is designed so that you cannot reach someone without a lot of effort and prompts. The best way is not punch in anything when asked for information. Once getting connected, you are likely to receive an arrogant or rude response.

I have called their customer service department on three separate occasions, each time politely asking them to drop my name from their phone call lists.

This morning, I asked who was calling when someone asked to speak to me by name and they said it was Fingerhut. The caller said that they were Credit Watchman, and were a service of Fingerhut. They attempted to sell me credit card protection services in the past. I have no idea what they are selling in the most recent calls because I politely tell them I am not interested in speaking with them further.

I have always been polite but it is getting difficult.

By the way, their customer service department refuses to provide a supervisor and instead says that they will have someone CALL me back in 24-48 hours.

Although not part of this complaint, consumers should also know that Fingerhut charges extremely high rates of interest on balances on their credit card - in my case I read that it was almost 30%. Luckily, the one purchase I made with them was paid for in full the same day that the bill arrived for it but consumers should read their credit application carefully. Most of their items can be found cheaper elsewhere. They also mislead people in their ADs by placing the lowest minimum payment a month under the descriptions in their catalog while the actual cost of the item is in small print. You can look at a toaster, for example, and it will say in big letter, ONLY $6.99, yet underneath that in small print is the actual cost of $29.99 (it is a $6.99 minimum payment that catches your eye first).

Is there anyone I can complain to? Obviously since I have a business relationship with them, the do not call list does not apply.

After cooking an egg in the in the smallest fry pan, I lifted the pan to remove from stove eye,and the handle broke off. So far I have two handles to break on my cook ware set

Placed an order 12-18-08. Guaranteed to be here by x-mas. Tree items were all shipped seperatly. The Hannah Montana Watch made it 12-23-08. Started calling on the 2 mp3 players that didn't arrive by 12-24-08. told they would be here.Was told by tracking they were in Sacramento CA. X-mas came no mp3's.Called Fri 26th.Sorry they'll be here. We'll give you a $10 off Your next order. Called Mon. Said they can't help or look up tracking. Just wait.

Today Tues. 30th called again. Asked for the tracking #'s. They gave them pluse the # to USPS. Called USPS to track the two packages. There is no such record of those 2 tracking numbers. Called Fingerhut again to get Supervisor to get answers. When transfered was disconnected. Called right back got another rep. After telling her the problem was told all supervisors are busy. They will call me back. Can take at least 48 hours.

MY son didn't get his mail x-mas present and today 12-30-08 the other one was to be a birthday present. I used Fingerhut for 2 reason's this season. 1-Guaranteed Delivery by x-mas. 2- Didn't have money and since I didn't have to make payment till March, I could now get presents.

Due to layoffs and the ecomomy, I didn't have any money for X-mas. Fingerhut offered no payments till March 2009. Alot of stress waiting for them to be on time so they could get a present from me. STRESS and anger of not getting any help on this froom the company. Was on the phone for several hrs. five days of dealing with this. There system to get thru takes a long time. But not to have presents for my kids is painful

False advertising by advertising guaranteed christmas delivery with no other explanation. I have verified the delivery date made by Fingerhut and FedEx advised me that the sender Fingerhut requested a 8 days delivery which is Dec 27, 2008 and didn't came in time for Christmas as promised and guaranteed.

We have suffered humiliation and embarrassment during Christmas exchange gift day and the kids we supposed to give the presents was crying the whole times and also suffered embarrassment during Christmas day and in front of 30 people.

My mother has an account with fingerhut and I pay the bill on line for her. They e-mail me before the due date to remind me that a payment is due and the e-mail is hateful. They also call my mom 2 - 3 times a week to remind her to pay the bill. We have been making paymnets before the actual due date. We have even paid more than the actual payment amount. Then they have the nerve to ask why we are not charging anything on the account.

I ordered a Dining Set, (1) table and (4) chairs. First, one on the chair back's did not have the hardware and the screw inserts. I was sent another chair back, no problem. Second, I am putting the table together and one of the attached screws in the table leg is too short, and does not come through the hole in the table. Therfore, I cannot attach the hardware (flat washer, spring washer, and hex nut) to the screw.

I contacted Fingerhut, and I was told I must wait at least three weeks for the replacement table leg. I asked if they could Fed Ex a table leg next day air, and I would pay for it. No, they cannot do that. I explained, I did not wait three for a replacement chair back, I was told that is because they were trying to get everything out before Christmas. Due to an insufficent inspection department, I do not have a table to serve my guests.

My son is currently serving a third combat tour as a US Marine. Yesterday a package from Fingerhut that contained a womans parka was delivered. Just by chance he made a phone call home andI asked him about said coat. My son was enraged about it! He is not married, engaged or have a girlfriend. Since I am his durable power of attorney I will be taking action against fingerhut for fraudulent business ethics and demand to know how they could acces infomation on him in order to try to scam him. I think they research peoples names finding those that have a good credit rating try to scam them by sending unordered merchandise in hopes that that he unsuspecting victim will relent and pay up. think the U.S Attorney General should thoroughly investigate this business.

There were two incidents that occured with Fingerhut. 1.) My mother purchased a cookware set for me as a gift, and while waiting for this cookware set to arrive, which lingered for several weeks, it turned out that Fingerhut had cancelled the order without notifying my mother about it. 2.) So she re-ordered but this time upgraded to a cookware set with more pieces, 40-piece cookware set that included pots and pans, plastic containers with lids, and cannisters.

When this set arrived, it arrived in extremely poor condition. The box it was shipped was wobbly and in general unsturdy. The items inside were not wrapped well individually in plastic; some were wrapped while others weren't. The most noticeable condition of the product is that the items were dirty, as in grease and dirt. I had to use gloves to take the pieces out because my fingers would get dirt on them. The lids of the plastic containers were all scratched up to the nth degree as if dragged for miles and they too were filthy. The lids of the cannisters were already tarnished. The handles of these same lids were really loose, not secured well. On the lids of the pots and pans opposite the side of the handle, the metal fasteners were chipped.

In addition to the presentation of this cookware set, I found what at first appeared to be a chunk of hair but it was some grungy srawlike material that ended up in the box during the packaging process. Everything I just mentioned is what I wrote in my description on the return form.

Finally, my main complaint: Upon returning this item, I followed the company procedure which was in writing that to return the item it had to be done through FEDEX, although initially it was delivered to me by UPS. There was no prepaid shipping label, so I had to pay the shipment costs of $21.36. I wrote a follow-up letter requesting reimbursement for the postage I paid, and now they tell me they have declined my request. I would have understood if I returned it just because it was the wrong color or size, but this product arrived unacceptable in its condition, damaged, and dirty.

Before sending the letter to request a reimbursement, I spoke to a Fingerhut rep and she agreed that I should be reimbursed for postage for returning an item that arrived in poor condition, and in addition I had to pay for something that was a gift to me. This morning I spoke to another rep and he told me, had I called Fingerhut before sending the package out, they would've sent me a prepaid postage. So what difference really does it make if I sent it to them and now seek reimbursement if they claim they would've sent me a prepaid postage? The rep also admits how would I have known this unless the instructions mention this. It only stated to bring it to FEDEX and after that I took what I believed to be the proper steps, write a letter to make the request which the first rep advised me to do. This company, Fingerhut, is clearly run by unethical business practices. They should not be able to get away with packaging poor items and think it's okay to send these out to people, and then take zero responsibility for their poor service and quality of products.

As I explained people don't foresee when they will loose their jobs. They are just rude and impolite. I explained we are trying to keep from losing our home and everything to worry about this type of bill at this time. They don't care you owe us. It simple not lawful to allow these people to treat people like this when they have fell on hard times and trying to keep a home and a roof and food in a home for a child. It's sick these people value money more than a person's well being.

Calls all day and into the night 7 days a week have gotten unreal. It's driving us nuts and waking my child at all hours when he sleeps and naps. They were even calling me early in the mornings when I was working and I told them I was on a 3rd shift job. The persistantly called anyway. He's about made me have a nerveous breakdown. Looking for work, trying to keep from losing a home, provide for a child and have to deal with this.

I ordered a set of cast iron cookware from this company, upon recieving them I found they were too heavy for me to lift. I put everything back in the box and taped up the box tightly and took it up to the post office and shipped them back. Fingerhut sent me a letter telling me I didn't send it all back and that I had the items in my home.

I have done everything I can, to trace the package, but they are still charging me for something I don't have and I think this is very wrong. I will never order anything from them again.

I am having to pay for something I don't have

I purchased a camcorder from them only to find out that it had a defect. So i was informed to send it back to them. I sent the camera back and they still sent me a bill for $16.99. I called them to tell them that i had sent it back and i was informed that i had to make the payment anyway. I should of thought at that time but i didn't. I was told that it would be credited to my account. So i decided to order a different camcorder from them intead. The $16.99 was to come off the balance owed for this.

I have had the camera for almost a month now and i received a bill for $13.99 due on 10/26/08. I called to tell them that i already made a payment of $16.99. Evidently this doesn't count as my first payment. So i tell them i get paid on the 1st and the third of the month. They offer to change my payment arrangements to fit around the time i get paid. I am informed that they don't accept post dated checks so to call back 10/27/08 to have the late fee waived and that my account would be noted.

So I call back on the 27th and i am informed that my account has not been noted and that they now want a post dated check, over the phone to boot. I tell them that it was supposed to be taken care of so then the woman tells me that its ok i can pay as planned on 10/31/08 with no late fees that she will note my account.As soon as i hang up they call me back wanting to collect the $13.99. Here we go again.

I tell the guy on the other end that i just got off the phone with them and that it was taking care of. He more or less demands payment over the phone via post dated check. I tell him once again that its been taking care of and tells me that he will note my account for me.That was on Monday. Now its Wednesday, my phone has done nothing but ring all day long. I finally answered it and guess who it was Fingerhut wanting to know where the $13.99 is. They want a post dated check again.

Fingerhut constantly calls all day long up into the night. It is very embarissing not to mention harrassing. I do not have a home phone. The number that they call all day long belongs to my aunt and uncle and they are seniors, also they are on a no call list. I have told Fingerhut this several times but they still do not take it in regard. I told them that I would sum up the matter with them financially if they would please stop calling the way they do. It is really discracefull and sad to treat a person this way. Finacialy I am not doing the best but I am trying. But they still will not stop harrassing me.

Order was suppose to be on sale according to online information, however when I tried to enter the code for the 33% discount it did not work. I would like to knwo why [they] place that incenitive on line it was not true. I was about to called some of my business friends and let them know about sale....I so glad I didn't, because they would feel like I do right now.

i have tried to pay a bill with finger hut sence 03/01/2008. i have tried so many time and when i give finger hut my information the tell me my card has been declineed. but when i go to the bank i have money ther i'm not sure whats going on with ther system but every week they keep adding entrest ion to my account but it still will not not except my payment....i have even called the bank and had them to confrence with them to no avail ....you are proubly wondering why i don't mail it well the item that i got from them i sent it back i just want to be over this if i mail. if i mail this item they well take on anthor service charge....

this is a great inconveince to me i have never tried to pay a bill and i can't....

i had an account with them many years ago, thought it was paid off. I went to a debt consolidation company to help with my credit. They are still taking $77.00 out for Fingerhut. There is no way i owe them anything, but the debt onsolidation company said i owe Fingerhut almost $3,000 I tried to get in touch with Fimgerhut to solve it, but everyone i spoke to at Fingerhut said i don't have an account with them. When i asked why they told the debt consolidation company i owe the that amount. No one can give me any answers. In the meantime i am still paying the debt consolidation company $77.00 a month. I can't get any help

I am still paying the debt consolidation company $77.00 on account i don't think i have. They want me to settle it with Fingerhut, but no one can help. I am pretty sure that they owe me money now.

I received a call from a oewen finance that say`s I purched something from fingerhut back in 2000. I have never purched anything from them and they have my social security number. I don`t know who these people are but it scares me. please help...

An order was placed in my name at FingerHut. I don't have an account and I've never placed an order with them. A money order that the perpetrator put in my name was returned by Fingerhut. I called to report the incident and asked that my name be removed from their records but nothing was done.

An order was placed in my name at FingerHut. I don't have an account and I've never placed an order with them. A money order that the perpetrator put in my name was returned by Fingerhut. I called to report the incident and asked that my name be removed from their records but nothing was done.

I recieved a collection letter from NCO Financial. They said the former creditor was Fingerhut. NCO said that the purchase was made in 1991. 17 years ago. They have reported it to all three credit bureuas. I have never purchased anything from Fingerhut. The address they had for me, I have not lived at for 20 years. They said that it was my responsibility to prove that I did not order anything from Fingerhut. What a scam. I do not owe this. Unfortunately there is nothing I can do. I have disputed it with the credit bureau but it will remain there for 10 years.

This has put a bad mark on my all three of my credit reports.

They charged me a late fee on a payment that was not yet due. Then proceded to call me several times a day at home and harrass me for the payment.

The payment was $22.99 and was not past due. It cost me $45.98 to set it right, I pay all of my bills on line so they will not be late.

Fingerhut is trying to collet thru a collection on a account that I do not owe they sold the Fingerhut to another company in 2002 and Card Service brought all there records and then they sold my account to Asset Acceptance LLC in 1995 and I got a collection letter from them saying that I owe 277.28 over 40yr. This is not true it sent me blood pressure up and I have a pacemaker and is disable and they are trying to collect on something that is over 40ys old and I have not had account with them since and my account was closed, I got a catolog from them about 3 months ago I put it in the trash

ive tried to get help finding mens black hills gold rings specifically just bands.size 13. i cant seem to get any help. i know they make them. this is for a very special son.

On December of 2004 I in agreement with the Agency of Capital Jefferson Collections Systems, LLC of Fingerhut to pay an outstanding balance of $300,53 in two terms, which I fulfilled. In several occasions I have tried to make a loan and leaves in the report of credit that outstanding balance. I have the evidence of which I paid. This has harmed to me already has spent four years and follows with the same.

Today I communicated to the telephone that is in the letter and apparently they have another name of company passed, me to such Marks Ojeda, Supervisor so that it left message him and that they called to me. I don' t know what happen, but I'm trying to solve this situation.

By this situation they have denied loans to me because it leaves in the credit report.

I have been reported and charged for the same thing, 3 times now. I returned items through UPS and it was lost by them. Fingerhut is now trying to force me through and outside company to take out some sort of credit card and pay over $900 for a shipment lost by UPS 7 years ago!

I was told I had no other choice but to make arrangements to pay and they have destroyed my credit.

I ordered a microwave cart which came damaged. I proceeded to contact their c.s. and was informed they were going to send me a replacement for the damaged panel and not to return anything.

It once again arrived damaged. I proceeded to call them again and this time they send me the wrong panel. Due to the time lapsed, they are claiming it was too late to make a request and that I should have sent it back. How could I when the cart is extremely heavy. Shows where their head is at. Anyway, I am now stuck with a damaged cart which cost me $100.00. I proceeded to close the account.

I purchased some toys for my grandchildren for Christmas, bill came in March I had, had surgery and was late I printed from my phone list fmy phone records 15 calls in one day on being late I told them when I would in full and the calls continued, I paid in full on 5/16 I just received a bill for 18.99 and the bill does not explian why. Not to mention I emailed them and told to close my account and stop the mailing of books.

I still get books,account is closed I have no idea of were the 18.99 came from or why I'm being charged The pay off I sent in May included late charges. As stated before no charges on the billing and no explaintion of the chagre. Needless to say I will no pay it.

I purchased a couch from fingerhut about 6 months ago and it has now broke twice. When I called Fingerhut to report my issue they said it was not their problem and that I had to call the manufacture. The real problem is is that nobody is taking the time to correct my broken couch. The manufacturer has not called me back. I spoke to Fingerhut several times now and told them I would not pay on my account until something has been done they said they would make a note of it and would not keep calling me. Fingerhut still calls me 2 to 3 times a day.

two large springs have popped out of the bottom of my couch and has made it unusable.

I just received the fourth phonecall about a past due balance. It have not bought any merchandise since December and it has all bee paid off.

This is for an insurance policy sold through Fingerhut which I have made abundantly clear that I do not want. There are several reasons for this, but the main reason is that there was no place to state a beneficiary. Secondly, the coverage is the same as I have with my credit union and the insuror was advised of this.

Each time I have been contacted, it was by a different person and each time I was told that a note would be made on my account. I am sending a registered letter to the insurance company, but since they were already advised that I did not want the policy, I have a suspicion Fingerhut will keep billing me, harassing me at work and failing to make note of my reasons for not wanting the coverage.

I gave a cookout on Memorial Day. I purchased a 6pc St. Tropex patio set item #N3625 from Fingerhut on May 7, 2008. I had several of friends at the cookout. Two ladies were sitting at the table of the patio set, when the table top exploded in a million little pieces. Needless to say, it frightened the two ladies and everyone at the cookout. My son cleaned up the glass.

I called Fingerhut the next day and explained what happened. My response was they were not responsible, for whatever happened. The table was intact when it left the factory. Thank god no one was injured, but what if??? who would of been responsible for loss of eye sight, if the glass got into any of the two ladies eyes, sitting at the table. I would like a replacement table. I still have to pay for the table, even though it exploded. To show such a lack of concern, for what could of sent any one of the two ladies to hospital is intolerable.

The two ladies were traumatized for sometime after the table exploded, one of them was an elderly lady. Thank god she didn't have an heart attack, the sound of that table exploding is still rings in my ears. I would contact an attorney only if the company refuses to replace the table. I had just took the table out of the box the same day of the cookout.

So 15 or so day later I never got the letter so I called again and was told they would resend the letter

And again nothing showed up

So now I am mad I feel I have been had and I think they well never honor the warranty.

So i am not paying for the rest of the item cost and yes I bought on the credit plan, this may ruin my credit rating but o well

When I get action and the unit is replaced, fixed then ill pay the bill

I am also going to make a YouTube video in this mater

Consequences are I cant burn DVDs with it any more something happen to the DVD part of the unit

we ordered a small stereo and we had 30 days to return it if we weren't satisfied. we returned it within the 30 days. the add said free shipping, and we had to pay the shipping fee for THE returning of the merchandice. fingerhut billed us around 40 dollars for THERE shipping cost. that was about 8 years ago. yes, 8 years! we have been harrassed by collection agencies , law offices, more credit agencies, phone calls gallore at all hours, days, nights, weekends.

When i tried to talk with fingerhut about this, she cursed me, we just find it unbelievable that this multi million dollar company continues to harras us over what used to be 40 bucks, now over 250 dollars.its been to at Least 10 credit collectors. what can be done to stop all these collections people, letters, and the rude people calling us, and put an end to this madness? we used to be good customers of Fingerhut. now, they lost us over a shipping fee.will this ever end? this has been one very long fued that has cost Fingerhut hundreds of dollars trying to collect $40.00. UNBELIEVABLE!

I ordered a wall clock from Fingerhut a year ago or so and the hands of the clock had broken. I called them to see if I could get that part replaced. The guy I talked to took forever to find me because I dont have an account with them. I had bought the clock such a long time ago that I didnt remember exactly when I bought it either. The guy told me that the clock is made from China and thats where the manufacture's warranty was and I had to go through them but he didnt even have the number for that overseas company either.

I dont know if it was just a hoax or not. He told me to go to a regular store and just find the part myself to fix it. This is not good customer service and a bogus story of how it came from overseas. I do not think I will be ordering anything else from Fingerhut anymore.

they say i owe them and am behind for something i did not recieve

I was sent a product catalog from FINGERHUT for March 2008. They congradulated me with a CREDIT COMMENDATION and PRE APPROVED CREDIT

I have been trying to get my credit re-established after a car accident and when I sent them the information they DENIED ME It stated on the front of the catalog YOU'VE EARNED A SPECIAL CREDIT RECOGNITION. THE ONLY THING I EARNED FROM FINGERHUT, WAS A DENIAL ON MY CREDIT REPORT which may preclude me from further purchases such as a home re-mortgage. There should be a class action suit filed on this as other clients are established.

they are making offers of payment methods with a deadline, and are attempting to collect a debt. This notice well looks like a collection agency. (although I could be wrong)

All I know is Fingerhut is trying to say that I purchased some items from them in 1997 (have NO idea what). This is bogus. But I have a collection agency that has put a freeze on my bank accounts. I called the collection agency Rubin & Rothman and the woman is not able to give me any info on Fingerhut, except that the payoff balance is $3011.00 and that it could have been a small bill but that with the 90 cent interest every day for the last ELEVEN years it has gotten so high. She just keeps saying she is the Middle person and that she had no other information but I could always go on the Fingerhut website to find a customer service number.

In the meantime, I was forced into doing a quick collect Western Union for $400 so the lien could be taken off of my account, two days later I was told I have to pay $150 for 4 months at which time I will either have to pay the balance in full or divide the balance into two payments. I have not paid the $150 and will not. Again I ask for what? I have not ordered anything from them, I got a Credit Report to see what was going on and the report says three different dates.12-01, 03-07 and 04-07. I assure you, I have not received or bought any merchandise from this company. When I called Fingerhut I spoke to a woman by the name of Sheena that is all she would give me and she explained that the REAL Fingerhut has shut down in 2002 and whoever they are just bought the actual Fingerhut name. She said the defunct company was now Compucredit and they only have a fax number and a P.O. Box. They have no number or physical person I can speak with. The collection agency has given me until 03-24 to speak to someone and get this dispute taken care of in writing or have some type of proof that I am trying to correct this situation or else they will put ANOTHER freeze on my account until I make the appropriate payments. I refuse to make payments on merchandise I never received nor have I ordered just because a company claims that in 1997 I did so. I am also contacting my State's Attorney Generals office and the Better Business Bureau. They should not be allowed to do this to anyone, I mean come on, from 1997, are you kidding me? They got some nerve, this is not my bill to pay and I will FIGHT this to the bitter end.

This claim is on my credit report, My bank account had a lien on it. I was forced to pay this collection agency $400 of which I did not have and was out of my prescriptions for four days waiting for my $400 to be processed and lien taken off of my account. I am still being threatened by the collection agency with the amount of $150 for four months and then the total balance there after. This has been a great hardship in my life.

Fingerhut billed me for a product I never ordered and never received. This was several years ago. I explained that I had no business with them. They still sent the bill to a collection agency. I have written them and explained the situation, but Fingerhut continues to refer the bill to collection agencies.

I have the collection agencies calling me and would like to have Fingerhut cease this. I have done nothing and yet they keep harassing me.

We ordered a 13game and 1 pool table for our Grandchildren and Son for Christmas. We went to assemble this table on Dec.24 2007 and the pool table or the 13 and 1 game table was busted. When Fed Ex delivered the table they left it on the ramp when no one was home. I called Fingerhut on the 26th of Dec. and other attempts of trying to get someone to pick up the table. They sent us a return label and they said to take to the nearest FedX station to return,so the table was loaded in our truck took it to where we was supposed to and they would not accept the table. So we tried to call Fingerhut back numerous times. I did get to speak with Max someone from Fingerhut and he said that the table would be picked up. Well the table was still not picked up. So my huband called back to Fingerhut and finally got someone to give a reference number or whatever it is called.

Finally the 13 in 1 game table was picked up in Feburary of 2008 and we are still getting a bill for this. The bill we received in the mail today still states new balance of $245.00. And we owe Fingerhut nothing.We are good customers with Fingerhut or we were but this makes you wonder about the Company.

I did not receive the bill from Fingerhut until the 12th and I mailed it off the same day. Since then I have got harassing phone calls from their personnel. I find that these people are ignoring the fact that I told them that I have already mailed it off and I am not responsible for the mail delivery. So they should mail the bill earlier to me, not on the 12th for the bill to be paid by the 16th; this is making my bill late so they can collect late fees.

Furthermore, I am going to pay them off as soon as possible and I will not do business with them ever again. I do not want them to send me their catalogues anymore. I will not recommend this company to any of my friends and I will spread the word on how they harrass people when the money has already been mailed off to pay the bill.

We bought through Fingerhut a comforter set for my aunt. She was supposed to make payments for us and failed to. We took over payments and settled the account. Fingerhut was supposed to send us a letter for a phone payment and did not. On January 27, 2004, check #1102 for the amount $80.00, was cleared as a settlement on this account again. I was told that Fingerhut would send us a letter saying the account had been cleared. Fingerhut then proceeded to send it to another collection agency. They have since sent this account to several agencies, who have each tried to collect on the same bill.

On Friday, January 28, 2005, a complaint was filed against Jefferson Capital and Fingerhut with the Consumer Affairs Bureau regarding this account. On August 5, 2005, a letter was sent to Penccro Associates disputing this bill. Fingerhut then sent the bill to Midland Credit, who billed us again. On October 28, 2005, a letter was sent to Midland Credit Management disputing this bill. On February 12, 2008, another bill from Midland Credit management was received offering another settlement. I have sent them another letter disputing this bill.

Credit score/rating has been affected, affecting loan availability, emotional stress, and because of the emotional stress, heart burn and panic attacks.

I had received an email notice on 12-11-07 that an order for a drumming machine had been charged to my account and was going to be shipped to my address, I immediately contacted the customer service dept and notified them of the charge made on my account which I did not authorize or have knowledge of, I was informed that the order was being processed and that I should call back in 72 hours in order to stop shippment of the item.

I called again on the 14th of December and spoke with another rep that informed me that the first rep had mistakenly given me the wrong info and according to her records the package had already been shipped, I was informed that I would be able to send the item back once I had received it and my account would be credited, I waited several weeks for the package to arrive which it never did, I contacted customer service again explaining that I had never recieved the package and was informed that I would need to fill out an affidavit form and that the rep would send this form to me ASAP.

I had received the affidavit form about a week later filled it out and sent it to customer service as directed, I subsequently received a response from them stating that they had investigated the matter and that they would continue to bill my account as their investigation had shown that the item had reached my address. I called customer service yet again and was ultimately switched to Kendra who I assume was the manager of customer service, she told me that I would need to get a police report concerning both the unauthorized charge and merchandise which I had never recieved and mail these police reports to customer service for fourther investigation into the matter.

Fingerhut continue to bill my account for the $140.00 drumset, and charge interest on the unpaid balance monthly until the balance is paid.

Okay I found out that Fingerhut has run a credit report on me but I have not requested them to run a report on me. I am writing you to inform you that there is a security alert on my social security number due to Identy Theft. I believe I know who this person is and I am trying to rectify the situation.

I paid all my payments to Fingerhut through my credit union (Debit) which were $42.00 dollars. Back in May of 2007 Fingerhut starting taking payments out of my account whenever they felt the need to, without my authorization.

I contacted them about this issue, and they said I would need to fax them my statements showing these transactions because their records do not show any such debits from my account. I had my credit union fax all papers over to them and I also sent them to the company. I never heard any thing back from them about this matter. They caused me to over draw on my account and also caused me to bounce 2 checks because they took the money that was budgeted for those checks. With the check fees, bounce fees and credit union fees it all came to $169.80, and I was unable to pay for the one check that bounced because of them. Now it is on my credit report. Now they are sending me bills stating that they are going to turn my account over to a collection agency if payment is not received. I had never been late on any payments to this company until they did this to me and will not take responsibilty for their mistake. I have tried to file with the Better B.B, but they said because it involves checks they cannot handle it. My credit union closed my checking account because of the over drafts Fingerhut caused me. They are ruining my credit and don't even care.

I recently ordered two counter stools from Fingerhut, and charged it to my account. When I found that one of the stools had a faulty part, making it impossible for me to complete assembly, I decided to return them both. I called to make make sure that I was following the correct returns procedure. I was told that if the goods were returned withing thirty days, I would be given a credit to my account.

I shipped the furniture back within the thirty days, but was still charged a higher payment on my account. Meaning my payment went from 19.99 to 28.99. Since my UPS tracking showed that the goods had been received on time, I mailed my regular payment of 19.99 out, since I didn't see why I should make a monthly payment that didn't reflect the credit that was due me. I began to receive up to four phone calls a day, hassling me about the balance of 9.00 dollars. And then they added on a late payment of 19.99.

When I called, the representative became increasingly rude, even though I was only seeking to understand why they expected me to make one monthly payment that was higher, when I had already returned the furniture in excellent condition and on time. They explained that it took up to three weeks to credit my account, and then he said that my payment is considered late, because I hadn't paid it in full. I replied that I have been a customer in good standing, and have always paid on time, and shouldn't be treated like this over one mistake. I asked to speak to his supervisor, who identified herself as Robin, and she said that if I paid the nine dollars, they would waive the late fee.

I paid it to avoid further hassle, but I don't understand why I paid a higher amount for one month when I hadn't even kept the goods for which I was being charged. It is not my fault if it takes them three weeks to credit my account.

Since November of 2006, I contacted the above company to change my address from New York to Los Angeles. I made the changes online and in writing. As of this date they still haven't changed my address. By the time my family gets the mail to me in Los Angeles, the payment is late. It's been over 6 months since I put in the change. I was furious when the credit department called to tell me I was late. If I'm purposely late than they are doing job by calling me. I don't want my credit to be dinged because of their stupidity. I've been a customer of their's for over 20 years, and this the thanks I get.

I ordered the GPS Navigator fromyou nearly one month ago. You said that it offers 18 languages and mine came with USA only. Your directions are very vague and dont give you enough information on some of the subjects such as the positive and negative arrows (zoom in and out buttons dont work on my screen. There are less than two sentences discussing this. How can I work it if I dont even get the instructions about it? I was personally looking forward to having the choice of languages on the Navigator GPS System. Thank you for having me pay for a product that really wasnt advertised as it really is.

I ordered a swimming pool, and didn't get the pool pictured in the catalog. The catalog described a 15ft pool, but, pictured an 18ft pool. When the pool arrived at my home, the accessories and especially the pump were inferior to what was pictured. I feel that fingerhut used misleading, if not false, and fraudulent advertising.

I contacted customer service and was told that they had sent a request to the manufacturer to send a replacement pump, the one pictured. But, it may take up to 5 weeks to receive the replacement from the manufacturer. It only took 10 days for the original order to arrive at my home. I am not satisfied.

Water therapy helps me to exercise without putting stress on my joints. I relaxes my muscles and I had hoped to have a pool at my home to exercise in. I was in an automobile accident and am still trying to recover.

I got a call from Fingerhut accounting that they are trying to collect $400 plus late penalties for an order placed in 2003!!! I told them I never used Fingerhut and never placed an order with them. They then tried to verify my info and my name was spelled wrong and the address was in New York.

I am from California and never been to New York and don't know anyone in New York. I had to go to the police and file a report. Since I did that, Fingerhut now has my correct address and I keep getting catalogs that state I am pre-approved for $400. I have called them 3 times now and explained what happened to me and how I need my account cancelled and notes put in the system that no one should be able to create an account in my name and they tell me it is taken care of then I get another stupid catalog. I don't want an account with them and keep asking them to cancel the account and quit sending me catalogs that anyone can use to order stuff under my identity. They refuse to do it.

Several harassing phone calls including calling late enough to awaken me.

There is actually no economic damage (such as late fee); however, they are violating some law because they are harrassing people when the payment has been in their possession.