Vivitar

Bought a digital camera for my daughter and it was defective. It only would take two pictures and then the whole unit would turn off. I called the 1-800 number included with the camera because you could not return it to the store. They told me to send it to them and they would replace it in 3 weeks. It has now been 2 months and every time I call to check the status, they claim that a new one was sent out but I have never received a new one. I also asked for a refund and they claim this cannot be done; when I ask why, they change the subject. I believe I will never see a new replacement again. I have contacted the Attorney General in my area and am filing a complaint against them.

I bought Vivitar camera in 2010. The picture never comes clear. I call them and they replaced the camera and send me upgrade (model f529). But there's the same problem in package. Instead of printed instructions, I got a CD. Set it according to the CD, but nothing changed. I still can not get clear picture. I tried to call them again. Same answer: "We will call you back." I never got a call. I am disappointed and I suggest you never ever buy a Vivitar digital camera.

I bought a camera last December 2010 which was defective. Returned camera and received another defective camera. I'm still waiting for replacement. I have called every month and starting the end of September. I have called every week to be told "it's in the mail". I never receive anything, so I called again and am told the same thing. For the 15th time, I was told it was shipped out and I should have it in 3 days. I have spoken to a supervisor one time because the rest of the calls were made when the supervisors were "busy". I was told twice they would return my call within 48 hours and I never received a call.

My son's camera, which he received as a birthday present, took horrible pictures.

I had an ongoing email correspondence with the company from April until June. They claimed that I would receive a new camera within a few weeks. It's October now and I still got nothing. I copied all the email communication and mailed it off to their home office.

At this point, I don't believe they will do anything about it. This company has a horrible customer service and I will never buy anything from them again.

I sent in my daughter's brand new camera since it wouldn't turn on. They said they would send a replacement within 6-8 weeks. 8 weeks later, I started calling since I received no camera. Finally 11 weeks later, they said it has been shipped. Customer service was horrible with information, one person would say it was already shipped, next would say one more week. They will also tell you that if you want to talk to a manager, you have to call back later but they won't give you a time. This company lacks business morals and is dishonest. I will NEVER purchase from them again!

I bought a camera in August 2010. Battery wouldn't charge after two months. On 12-16-2010, I called and they said they would send a new battery. Twenty-one calls later, no battery. They sent a shipping label to UPS on 4-13-2011 but have not sent the battery for shipping.

Last night my son, who's in the 6th grade, and I purchased a less expensive digital camera (as requested by the school) for a school trip to Kennedy Space Center. For us this was an exciting trip since we just moved here from another state. Here was a small, sleek looking digital camera for a fair price of $19.00 good to take up to 120 photos. We figured this was better than buying a disposable since we can just download it onto our computer at home. Perfect! Off to the space center today he went, so excited to take lots of pictures with his friends. I went to the school to pick him up after the trip; though he had a great time, he was so saddened that he went to change the batteries on the way back from the trip and all the photos had been deleted!

Quickly he takes some fun shots of friends on the bus and out the window as they were driving off from the center. I told him not to worry, we'll go home and take a look with the USB and maybe they are stored in the memory. Upon checking with the USB, my computer would not show any photos. I realized to download the software; my computer would not download or run the program no matter what I tried. My husband came over and takes a look at the camera and says there's an SD card inside and opens the battery compartment. Oh, boy! Those pictures were deleted. This model doesn't come with a SD card option. Now I was upset. I looked thru the package again, here's a big yellow tag inside which states, "Please do not return to the store if any problem with this camera. For any questions you have, please call our technical support number ** to access our technical support information on the phone."

I called the number to see if I might have skipped a step somewhere and the gentleman, whom was difficult to understand thru his accent, mentioned the USB cannot be plugged in while downloading the software. While he was speaking I quickly tried to download it again, not working. Then he proceeds to tell me that the photos need to be downloaded before changing the batteries; otherwise the photos will be lost. This fits the situation. Okay, why isn't there anything on the package stating sono owner's manual in the package. He said the manual is on the disk. Oh, I said, the one that won't load onto my computer which is compatible? Now I'm real upset and asked to speak with his supervisor, maybe one who doesn't have such a heavy accent. I can't understand half of what he was saying except, "I'm sorry, ma'am." So I have Mr. **, tech support supervisor, on the line now.

My son just lost some really good memories he will not be able to replace. I've never heard of a camera losing pictures just because you change the batteries. Even if I bought a disposable $5.00 camera, I send it away and it comes back with pictures. Are you kidding? Deleting photos from a battery change. They said I should have read about it in the manual, you know the one which won't even come up on my computer. The supervisor mentions he can mail me a hard copy. What good does that do now? All electronics come with paper manuals even in today's technology. I was blown away by the idea this camera will also take short video clips, comes with a USB, carry strap, even a 1 year warranty but be near you computer before the batteries die out on you! I said I would like a refund. They said, "No refunds." Flat out no.

Hmm, I'm no average cookie sir. I've worked many years in the retail industry and there are laws protecting my purchases. A consumer has a right to a full refund within 72 hours from time of purchase. I have every right to sue your company because of your refusal. Or at least that's close to what I mentioned. It's the purpose of the matter at this point. I requested they send me an upgraded camera which does not delete photos in that fashion at no additional cost to me. It's the least they can do being we had already lost those memorable pictures. The camera is really junk and is not worth the $19.00 by any means. Walmart should not support this company's lower end model. Upon better inspection of the packaging, the front cover states an instruction manual is included. Where is it? What about the back where twice it mentions having a manual. Still don't see it.

The supervisor said he will call me back with a yes or no on the upgrade. When I asked how long will I wait for an answer, he said within the next 48 hours. I said, "Really, so your going to wait out the 72 hours I have for a refund, nice!" So, highly doubt I'll get a call back with any good news, though I will wait it out. Don't suggest taking the camera on any family vacations or long enough trips for the batteries to die out, you will lose pictures. Children will be heartbroken and with Christmas coming up, anyone will be devastated. I feel consumers really are getting ripped off with this product. I'm tired of being the consumer who says it's just $19 bucks and eat the cost. We're talking about the disappointment on a child's face when they've lost all the fun they just had all day snapping photos just to lose it all because of the batteries!

I absolutely have no satisfaction from even the supervisor. My son is upset and is worried about taking anymore pictures. I'm not upset about paying $19.00; I'm upset at the price my son paid just for doing the right thing of changing batteries in a camera he figured might be low and losing all his fun times. You see, we lost so much already when our home burnt down almost 2 years ago. Pictures are worth 1000 words and more so. In this case, nothing. It's so sad when companies feel they can get away with stuff like toying with emotions.

Compact flash card and it will not work I put it in the camera and it doesn't work so I got another and another. No of them work on it. Everytime I put one in The screen freezes and none of the buttons work

My parents bought me a Vivitar Underwater camera, The ViviCam 8400, and the seal that protected the battery case and memory card was not correctly installed, and it destroyed the camera, and ruined the memory card. We had bought the memory card for around ten dollars, and the camera was around a hundred. We also have the neccesities for the camera. We hope to get a replacement to the camera.

My son rec'd a video camera in July 09, the AV cable it came w/ was the incorrect one. Rather than return to the store we called the 1-800 on the package. On Aug 2 I was told a new one would be mailed and I'd receive in 6 days. As of 9-20-09 I have not rec'd. I have called several times and everytime I call I am told a different story. Sometimes they tell me it will ship on a certain date only for that date to come and it's not shipped. It is now passed the 30 day time period that we can return it to the store and I can no longer find the reciept. The item is useless w/o this cable. I really just want the cable. When I call the 1-800 number they barely speak english and I feel like I'm getting the run around. I'm stuck w/ a useless item that costs around $70.

I purchased my daughter a camera for Christmas last year. Purchasing a Vivtar camera was a huge mistake! We are on our third camera, and I've been waiting for 3 weeks for a replacement battery charger (the one they sent was defective - not surprising considering what I've been through with their customer service!). Everytime I call I am on hold for at least an hour. The last time I called I requested to speak with a supervisor in an attempt to get accurate info so I wouldn't have to call back. I spoke with Jeanette. She wouldn't give me her last name - but did give me her ext. # and told me I would have the charger beginning of this week (10/29). I just tried to call - the extention number she gave me was invalid. I held for an hour and spoke with someone who told me the charger hadn't been shipped yet. When I asked why he told me he didn't know. Nice customer service. I asked to speak with his supervisor - Jeanette. She was on another line, but would call me back as soon as she got off the phone. That was almost 2 hours ago - still no call back. As he was transfering me to her voice mail, I heard him laugh at my frustration - once again...nice customer service. I've left messages in the past after holding for an hour in the general customer service voicemail box - I have yet to recieve a call back. Is it to much to ask for polite, prompt customer service and products that work? At this point I am so disgusted with Vivitar I don't know what to do! Enough time lost with this!

I purchased a Vivitar 6150s Digital Camera from the Army & Air Force Exchange Service website. Never having previously owned a digital camera, and having limited computer knowledge, I did not know how to transfer the photos from the camera to my computer. I read the appropriate page, in the camera's User Manual, however the information was not clear to me, and the way it is written, the author assumes that the purchaser has had previous digital camera experience, and has extensive knowledge of computer usage. The Vivitar website has two e-mail addresses:info@vivitar.com and support@vivitar.com.

I sent an e-mail letter to each of the provided e-mail addresses, however each letter was returned by the Mail Delivery Systemwith the following message: "A message that you sent could not be delivered to one or more of its recipients. This is a permanent error." I then sent a fax to Vivitar (805 981-2421 on 1/5/07. I advised them that their e-mail addresses failed to deliver the e-mail sent. I advised them of the problem I was having transfering the photos to my PC, and requested that someone e-mail me step-by-step instructions since I felt that their User Manual provided insufficient instructions. My fax was ignored. I sent follow up fax's on Jan 6,11,12,20, & Jan 24th, but my requests were ignored. The Vivitar website indicates that Syntax-Brillian Company is the parent company of Vivitar. On 1/26/07 I sent a fax to Syntax-Brillian and included every fax I sent to Vivitar, and requested their help. To date I still have not received step-by-step instructions, via e-mail, from Vivitar.

The Vivitar 6150s digital camera is useless to me, since I cannot transfer photos to my PC. I cannot ask the Army & Air Force Exchange Service for a refund, since the camera is not inoperative. Vivitar doesn't believe in providing customer service, and I am stuck with a product that I cannot get full use from it.

i bought A VIVITAR camara and at first it turned on. but the it wasted too many batteries like i had it on for 15 minutes and it said that the battery is dead, so like 2 weeks later i tried to use it again and i put brand new batteries in there and the camara would not work it did not turned on at all and that happend 3 weeks ago and so far this day the camara still doesn't works and also the camara did not came with an charger

I originally sent my Vivitar digital camera model #3705 to be repaired back in late March, 2005. I paid for shipping both ways and the camera was returned to me mid-April. There was a form letter enclosed stating that they found nothing wrong with the camera and that I need to use Vivitar rechargeable batteries. The reference number for this was #63720. I installed brand new Energizer e2 lithium batteries in it and it would not turn on. This is the same problem I sent it to Vivitar to have repaired. I called customer service and tried to explain the problem to the person answering the phones. They wanted me to mail it back to them so they could inspect it again. I told them that I would not paid to send it back and that they should since it wasnt repaired properly.

They had UPS pick it up and it was returned to me 5/17/05 (reference #64270). I went to the store and bought new Energizer e2 lithium batteries and the camera still doesnt turn on. I know the problem is the power button because a friend owns the exact same camera (we bought them within a week of each other) and she had to send it back to Vivitar for the same problem. They replaced her camera because the power button was faulty. All I want is for the camera to be fixed or repaired. If it is fixed, I want an extended warranty in case this same problem happens again.

i purchased a camera in august 2 weeks later it broke i sent it to repair. i called them they told me it was replaced and mailed back on the 28th of september. i have made numerous attemps to contact daniel and when he returns my call he seems not to know what i am ytalking about he finally did a ups searcj and on november 3rd on novem ber 4th promised he was shipping a camera and calling me with the tracking number now he is not returning my calls it is now 3 weeks since he promised to call me i tried 5 times in three weeks left messages and he does not return my call.

I purchased a digital camera with computer software for the holidays. After taking Christmas pictures, I attempted to download the software into my computer. The softward did not download properly. On Jan 8th I began to get this resolved with Vivitar. I e-mailed them and phoned them. I finally received a phone call today stating they will send new softward (2/13/02) I requested a refund since this problem has been going on for so long with no resolution. I was told that Vivitar does not refund. With the service or lack thereof, I feel I am entitled to a complete refund.

A few months back I purchesed a vivtar camera and it was defective so I retured it to wal-mart where I had purchesed it. I was asked for her reciept I showed the clerk at Wal-Mart the reciept and Wal-mart mailed my defective camera to Vivitar. Vivtar said they could not replace it until they had a copy of the reciept, Vivtar stated that the clerk at wal-mart should have sent a copy of the reciept with the work order. I was then told to mail a copy of the reciept to vivtar which I did. A couple of days after sending the reciept I recieved her old camera unfixed. Vivtar recieved the camera the 17 of March now they want to send me a mailing lable and have me send the old camera back again. each time we (my daughter,son and myself) contact vivitar they give us something else to do before they can replace the camera. in all they have been very unprofessional and have not delt with this issue in a timely maner. I have done everything that the representatives at vivitar have asked me to do and now I would like to know what action I should take in making them either replace the camera or refund my money.