Sony

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Sony has strong name recognition but, to put it mildly, doesn't have the most sterling record in the customer service area, as the complaints about registration procedures and the Sony repair center demonstrate.

kapil of jaipur, India March 17, 2010

I have purchased sony cybershoot on 28/12/2008 (model no. DSC-W130) and sony gave me warranty of 3 years.Before sometime i saw that my camera is not working than yesterday 16/3/2010 ,i went to global service the authorised service centre of sony, jaipur where i met with female representative she took my camera inside and after few minutes she said that we cant repair your camera free and she gave the reason that this white spots inside the camera which are sigh of water gone set. And if we repair your camera we will chage you 4500/- indian rupees. ( while I have purchased this camera in only 9000/- Indian rupees from an authorised centre i have bill and all formalities but she refused to repair my camera

Tony of Detroit, MI February 10, 2010

I bought a Sony camcorder, model no# DCR-HC30, which I barely use. I started having problems with the screen recently. It kept going out, the colors where distorted and sometimes it wouldn't come on at all. I also have a problem with a message telling me that the cover is closed (which it wasn't).

I decided to do some research and found out that there was a class action lawsuit settled and that my camcorder was included. I contacted Sony- (I'm still on hold now, speaking with the third Rep), they're telling me that the lawsuit has expired and that I will have to pay 170.00 to get it fixed. Now she (Stacey, I.D. #CQXV) comes back to tell me that she will transfer me to the National Customer Relations Group- but- "Let me tell you, they aren't going to do anything for you either. They follow the same policy. I'm only transferring you because you asked me to." I ask her why she would tell me something like that? I asked her if she forwarded my issue to them to give them a heads-up? She hesitated and responded: "No. I'm just letting you know."

I explained to her that professionally and personally that she was undermining her company and as a customer, (to put it short) I am disheartened and disappointed. She transfered me and I am on the phone with Paul, I.D. # CUUA, who tells me that he will send me a label to ship my camera to Laredo, TX to have it evaluated. I asked him if I would be charged for any part of this process: shipping, labor, evaluation, or fixing the problem which was covered under the lawsuit. He responded that if it's just an CCD (screen) issue that I would not be charged anything to have it fixed but if it's determined that it's something else, I may be. I asked him if I would be notified before any repairs would be made to for approval. He said, "Yes." He also said that I wouldn't be charged for return shipping if I didn't any repairs or service, he said I would NOT be charged, and he reassured me that my camera would returned (if unrepaired) in the same condition as it was sent.

So, as it stands, I had to speak to 3 three reps who told me that they were in a position to make a decision whether to fix "their" defect or not, neither of them where willing. After I politely insisted on speaking to someone above them (which they said there was no one), I was transferred back to the States and spoke with Paul, who is sending me a shipping label to have my camera evaluated. We'll see how this turns out. Hopefully they will fix "their" defect without causing any other problems and send my camera back to me in a reasonable amount of time. Pray with me.

R. of Jaffna, Sri Lanka February 10, 2010

I made a visit to UK in June 2009 and I bought a SONY DCRDVD 150E DVD camcorder and DVD 8cm discs from the Sony Centre, Westfield London. I was promised by the shop manager that vat refund would be paid to me once I submitted the HM revenue and customs (Approved by the custom officer at the Airport).

After I returned back to Sri Lanka (my home country), I posted the above document and the receipt of purchase to address on the 15th of July 2009. I also included my bank details to deposit the vat refund. The deatails of purchase are as follows Dte of purchase 07-07-2009. Salesperson - Mahesh W. Invoice Number 8011172. Vat Number 605 9986 96

It is very annoying that still the vat refund has not yet been deposited into my account.

Bob of Orlando, FL February 7, 2010

Bought a Sony Cyber-shot DSC-S500 camera for my wife for Christmas in 2008. It has a plastic door for the battery compartment and the latch breaks due a design flaw. Called about getting it repaired and was told it would cost 96 -- more than the camera is worth; for a plastic external door. Tried to email customer support, but they don't take email from U. S. citizens; if you're Canadian, you can email them.

John of Seattle, WA January 25, 2010

After using my Sony DCR-TRV19 maybe 4 or 5 times (2x 1-hour tapes), I noticed some vertical discoloration/distortion on both the view finder and touch screen. After searching the Internet for awhile, I found that the problem seemed to point to a bad CCD. The problem developed more than a year after purchase so I couldn't find any solutions other than sending it in for an expensive repair. Eventually it got stuffed into my closet where it sat until a few days ago.

I turn it on and find that the video is now completely unrecognizable. Searching the Internet again reveals that there is in fact a huge list of cameras that have the potential for developing this problem, including my model.

Now I knew before I read this article that I didn't do anything to break the camera. I used to work in a camera shop so I know how to operate and care for sensitive electronic equipment. The camera is still in pristine condition and hasn't been exposed to excessive heat or moisture (I even have the original box it came in which is also in great shape).

After spending a total of about an hour and a quarter on the phone with Sony's Filipino customer care people, I was finally told that I would have to pay over 200 for Sony to fix the camera. What really burned me was that I could tell from the tone of final rep's voice that she was not going to make an exception for me. Thanks, Sony.

midhun of kannur, India January 6, 2010

NO RESPONCE FOR REPLACEMENT. 2 months before i purchased a camera dsc w180. unfotunately it has some manufacturing defects. When i identified that within one week after purchasing i handed over it to sony service centre at Kannur, kerala. But they told that your camera should be replace. but after 2 months they didn`t give back my camera. A white spot on the pictures when it take 10.1 Mpixel

Anuj of BHILAI, India December 23, 2009

I buy my Camara (DSC-w210) on 2nd Dec. 09 and i found the problem very much next day. Let me tell you the problem. 1) Whenever i switch on my cam it gives message "your bettary is not comaptable use right bettary. 2) There is spot on lense of camara. Problem in mother board of camara and lence.

However i have given this camara at my nearest service center (Star Services, Raipur) on 12th Dec. 09. but so far i did not get any feedback. My RAB No is 30675. [They] are requested that replace my this camar and issue new camara to me. As i know SONY is one of the best company as far as product and service concern. Please do the need ful.

Margie of Oakley, CA December 16, 2009

I purchased a Sony DSC T100 camera approx. two years ago, it worked beautifully then it started fibrating & I understand there is a mechanical failure affecting the lens. The Sony T20 is having the same problem, and Sony is repairing said Camera. I called the service Dept., but they said No repairs for the T100. Sony will certainly not get more of my business.

Hari of Lower parel, Mumbai, India December 15, 2009

I bought one sony digital Camera Model DSC - W220. They told me that its latest offering in Sony which was not true. Model infact is quite old. They sold me it at very high price (435 USD). 70% more than what its availble in hong kong for. loss of USD 180. outdated model.

Nason of Alpena, MI December 1, 2009

This Sony digital still camera no. 7074552 with Carl Zeisss Vario-Tessar 2,8-5,2/6,3-18,9 lens has been a marginal camera from the time I bought it. Its variable lens never did operate smoothly or consistently. It seemed to need charging more than other comparable cmaeras. Now it doesn't function at all. It tells me turn off the power and then back on again. Yet the shutter doesn't open and the lens doesn't extend out from the camera body.

If this is an indication of the quality of all Sony products I am not impressed. I purchased this camera to use in a computer graphics imaging class and have been very disappointed. The instructor of the class said this camera should have been much more than adequate for the required work. I feel I missed some very valid shots attempting to get the camera focused and lens zoomed to proper distances.

I would like to send this camera back and get another of equal value in return or at the very least get this one serviced if it can be made functional.

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