Sony

Sony • Sony: Dust Voids PlayStation 3 Warranty • Sony BMG Settles FTC "Rootkit" Charges • Sony BMG Settles Root-Kit Suits for $4.25 Million •: Sony BMG Settles California Case • PlayStation 3 Takes the Field • PlayStation 3 Brings Big Bucks on eBay • Court Approves Sony BMG CD Settlement • Sony Reaches Tentative Settlement in Spyware Cases • New Charges Against Sony's Use of Stealth Software • New York Joins Sony CD Investigation • Recalled Sony CDs Still On Sale • Consumer Group Sues Sony BMG • Texas Sues Sony for Violating Spyware Law • Sony Withdraws CDs With Copy-Protection Software • Sony Slammed for Hidden CD Software • Sony Loses Playstation Suit • Digital Camera Buyers Give Kodak, Sony High Marks • Sony Agrees to Stop Payola Payments to Radio Stations • Sony Playstation 2 Defective, Class Action Charges --- Complaints • Playstation 2 • Playstation 1 • Cameras, Camcorders • Computers • Computer Monitors • Computer Rebates • Home Electronics Rebates • TVs • WebTV

Sony has strong name recognition but, to put it mildly, doesn't have the most sterling record in the customer service area, as the complaints about registration procedures and the Sony repair center demonstrate.

Yevgeniy of Cohoes, NY November 20, 2009

After i sent a camera in for repair(it simply wouldn't turn on)I have been told by repair department that they would contact me and let me know the status of the repair. When I called few days later, customer service represantative told me that the camera is fix and on the way to me,than wnen I told that I'm not going to to be at my at my present adress I got transfer to the repair again,and they told me that camera was "beyong the economical repair due to corrosion". Even when I mentioned that I'm not going to be at my present adress they still sent it there ,and left on the porch. A week later I got home it simply wasn,t there.

DAVID of STATEN ISLAND, NY October 15, 2009

While I was deployed to Bahrain in the Navy I bought a Sony Digital Camera DSC-W55 at the Navy Exchange. Three weeks later the camera stopped working. I tried unsuccessfully to return it but I was forced to send it to the Sony Repair Department. Sony called me and told me that the warranty was void because the camera showed signs of corrosion on the inside which was not their fault. Sony argued that I must have gotten the camera wet, but this is completely untrue and just a scam. Sony also refused to replace, repair or refund anything to me. The paperwork I received from them said "uneconomical to repair".

Sawma of Crystal, MN October 3, 2009

On September 25th, 2009. I was looking to buy an external microphone for my camcorder DCR-PC1000. I was not sure what kind of microphone was compatible with my camcorder. So I looked at Sony website to see what microphone would work with my camcorder. About five of them were listed on Sony's accessories & extra site. Among them was ECM-MSD1. After I saw this on Sony's website I then chatted (online) with Sony Support Representative and I was told that DCR-PC1000 was indeed compatible with ECM-MSD1. While I was still chatting with their support representative I printed out a manual for ECM-MSD1 and read through it and I saw a phone jack. Then I mentioned to that representative that DCR-PC1000 does not have an external Microphone jack input. The representative said that he/she knew about that and said that I don't have to worry about the phone jack because I could just use the Active Interface Show. As a result of this information that I found on Sony's website and received from their representative I purchased ECM-MSD1 on ebay.

When I received my ECM-MSD1 on Monday 28th, Sept 2009 I try to use my new microphone. But it look like they are not compatible or I need extra things in order to get it to work. I called Sony accessories department and see what I need to buy. The lady in that department did not know so she transfer me to the technician. Their tech guy spent several minute to figure thing out with me. Later he realized that they are not compatible. I told him how I purchase, he looked at Sony's website and then acknowledge to me that information on Sony's website was wrong and they have to fix that and he said that it was a corporate mistakes. This tech guy told me to contact their customer relation. Since customer relation was closed at that time I contacted support representative and I was still told that they are compatible. Later he realized that they are not compatible. So he suggested that I contact Sony Customer Relation.

Customer relation people called me back and the only thing that they offered me was it was not their fault so they can't help me. Now I can't returned my microphone because the purchase agreement was that as long as item arrived safely it cannot be return. Today, Oct 3rd, 2009, a lady from Sony Customer relation called me back and said that according to their record no one ever told me that my camcorder and ECM-MSD1 were compatible. I asked her to check all the voice recording and chat transcript. And she even told me that I should not even called them. I was advised by the accessory department and support representative to call customer relation and they provide me the phone number.

JUAN of REGOPARK, NY September 14, 2009

me and my husband saw the store sony on orlando florida. because we trust the name we went in to the store. we bought a Sony Handycam DCR-SR47 ntsc they gave us the on on the shelf because it was the company policy and a sony lcs soft cam case and a digital tittanum s.wide2637. well we bought more stuff but then when to the hotel happy with the camera. i love to check and compare prices.

I check at soon as I got to the hotel. the prices on line were so different that we decide to go back and get our money when we saw it was to over price. we felt bad when back to returned it. they did not whan to receive it or give the money back. we ask them for the manager. he say you can call the police. nothing we can do. store policy.

then disapointed i deside to complain with you guys to see if this dont happend to some one else! we feel they rob us and disapointed with the brand name! because we thought it was a sony store a real store it had the name the colors!

SANDY of WINTRROP, ME June 4, 2009

December 2007 I purchased a Sony Cyber-Shot DSC-H5 after much study to find the right camera for me. I love my camera. The problem... I removed it from its carrying case a month ago (16 months after purchase) to take pictures of my grand child. The shutter button was no longer on the camera. It had somehow fallen off in the carrying case. I know for sure nothing on my part had happened to cause this problem. I tried to locate a service area in Maine because I did not want to mail my camera. There are only two repair areas in the country so mailing is the only option. Furthermore they require a payment of 171.00 plus tax before they will even look at the camera. I paid 400.00 for the camera in the first place. Their flat fee is nearly half the cost of a new camera. This is ridiculous. I'll be better off to find a camera repairperson in my area that isn't Sony affiliated. The camera is useless without a shutter button. I will NEVER buy SONY anything AGAIN.

mike of Simi Valley, CA June 3, 2009

Purchased a new Sony DVD 505 Camcorder from "Best Buy" here in Simi Valley on 11/06. On 12/07, one month after warranty was off, my LCD screen on my camcorder was black. Sent it to Laredo Texas, where they fix Sony Camcorders, and was charged 211. One month after factory warranty expired.

I've used the camcorder twice since then, and yesterday, while using my camcorder, the EXACT same thing occurred. Black LCD screen. Called Sony Customer support, and talked to a guy by the name of Matt. He told me to call the Laredo Texas Repair facility and they would fix it for me. SO - - -I called, like he said, and they want ANOTHER 211 to fix the exact same problem.

Something wrong here. Bad parts, or poor workmanship, but if I decide to have it fixed, I'll have 422 in repairs in 2 1/2 years since it was purchased NEW. I've seen these models new on Ebay for 369. Is it worth getting fixed?? Matt, from Customer Support said they would fix it for free. When I contacted the repair center, they said it was going to cost 211. I'll never purchase another Sony product ! ! ! ! ! !

victoria of san diego, CA May 27, 2009

i purchased a sony camcorder on 02-21-2003. i also purchased the 4yr extended warranty. in september of 2007 my camcorder stopped working. i called sony they told me to bring it in to best buy and i did. this was 7months after the extended warranty expired.

sony would not help me and best buy suggested that i could pay to have it repaired. i put the camcorder in its case and put it away where i would not have to see it and be reminded of the poor customer service i had encountered. i recently pulled it out and went on line to research this camcorder and found out that when i had originaly contacted sony and best buy in 09-2007 it was under a recall. of course sony has no record of my phone call and best buy still has some of the worst customer service all the way up to the store managers. all i want is for there geek squad to repair my camcorder. as a result of this i tell everyone i work with and my entire family and anyone else who will listen not to buy sony and not to shop best buy.

Rakesh of Craol Stream, IL May 13, 2009

I have purchased a Sony DSC-T300 Cyber-shot Digital Still Camera about 4 or 5 month ago. I was start having some problems with the unit. Pictures was showing red eyes and sometimes blurry. I contact Sony customer service. They took all my information and told me to send out to repair center in Taxes. I sent in the camera to the Sony Laredo Service Center in Laredo TX, I waited about 2 weeks. The camera has not returned.

I call to Sony customer center. Provide my name and other information they could not locate my information. I am not in there system so I ask customer service rep. can I get phone number in Laredo repair center. They provide me the number. I call that number someone name Daniela answers. I ask for my unit statuses. She does not have any information. Luckily I had tracking number. I provided to her and told her that it has been signed by name Luna. She told me that they have to investigate and I or someone will call you back. I have provided my home number and cell number. No call from them for 2 days now.

I call back. I got some dude name C. LOPEZ. I ask him I am trying getting status of my unit. He asks my home number. BHHAM he got all my information ask me what my name is and address and told me which model number I sent out for repair. He had all my information reading back to me. Then he says we were trying to reach you twice. I ask when sir? He says we were trying to reach you on May 9 and 10. (Of 2009) I told him that is Saturday and Sunday are you guys open on Saturday and Sunday. Right away he answers no. I ask how you can call me on those days. He did not answer and say we need 175.00 in order to repair. I ask that unit is in the warranty. Why do I need to pay? He say we found have usage on that camera. And right away he say we all ready sent back to you.

I called the Sony Support line and spoke with Felix Matthew. He told me someone from higher service center will call. I am not the only one suffering lost of my money on unskilled employees of Sony that hire making the decision on the product I paid for. They don't care they will find another job if they get fired but we lost money. RIPOFF Read more: "Consumer complaints about Sony Camera Repair Center" -http://www.consumeraffairs.com/cameras/sony_repair.html#ixzz0FP32dEBk&A http://www.ripoffreport.com/reports/0/309/RipOff0309105.htm http://www.complaints.com/Sony-Cybershot-DSC505V-Digital-camera--I-called-Sony-Customer-Service-and-after-a-10-minute-wait-114573/Sony-Cybershot-DSC505V-Digital-camera--I-called-Sony-Customer-Service-and-after-a-10-minute-wait-114573.html http://www.my3cents.com/companyReview.cgi?compid=165&subcat=6 http://www.ripoffreport.com/reports/0/180/RipOff0180644.htm

jim of beaufort, SC May 10, 2009

I purchased a cygershot dsc-h50 digital camera. It works fine and I liked the software it came with, it was easy to use and sufficient for what I wanted. My computer crashed and the software went with it and I can't find the disc to download it into my computer. I tried online at the sony site and it just wouldn't download. Since I have downloaded other software for equipment I own I knew there was a problem. I contacted sony on livechat. I spoke with Ricky, who tried to be helpful, but was told that the program was not available for online download. Of course, I could purchase the cd for a mere 29.99. This is ridiculous, I paid for the program when I bought the camera why should I pay again? This is crumby service for someone who trusted the sony name to purchase an expensive camera.

Patricia of Bristol, RI April 28, 2009

I purchases a sony HandyCam DCR-SR47. I paid close to 500 dollars. The first bright beautiful day I went to use my camera and found out that you cannot see the screen when trying to film or take pictures. I could not film the surfers at the beach or my husband and children playing in the sand nor could I film our picnic 04/27/2009. I called the SONY Technical Support and informed them of this problem. I spoke with a woman named Heather who informed me that She was sorry for my inconvenience but SONY does not recommend using these DCR-SR47 in bright light and I should go find shade. THAT WAS NOT ON THE BOX WHEN I PURCHASED IT. In bright sunlight you can not see the screen so you cannot film or take a picture. I was so furious. Heather repeated 3 times "So sorry for your inconvenience. Who would make a camera that can only be used on overcast days.

I was then directed to another Technical Support person named Walter. He tried to explain that I can't use this camera if the sun is in front of me or on the side of me. Unreal!!!!!! you half to contemplate the movement of the sun and phases of the moon in order to film your family at a picnic. This is false advertising. I have also seen numerous complaints from others on this. I would like to get a group of people together to sue Sony for False advertising as the statements made to me are not written anywhere. SONY HAS terrible customer service. Poor products I am so disappointed and I have suffered so much physical anxiety over this. My husband is slowly dying with AML (leukemia) I spent a lot of money that I did not have to get this camera so that I could film as many days or nights or events that he has left. This is disgusting that a company can do this and get away with it.

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