Sony Cameras

I bought my daughter a pretty pink Sony Vaio laptop for Christmas 2011 and her laptop only lasted four months. Currently, it is under manufacturer's warranty and I bought an additional two-year warranty. I called the Sony tech on 4/2/2012 and until now, 4/17/2012. I called complaining numerous times about the laptop was blinking on and off and they had us troubleshooting from home for hours and said they could not do anything else. They wanted me to mail it to the mainland and that it was going to take three weeks to receive my laptop back. I explained that we are in Hawaii and that my daughter needs her computer for college. The troubleshooting that they called themselves doing was a waste of time. They said it was the hard drive and were going to send a tech out to my home.

He finally came on 4/17/202, installed the new hard drive and one recovery disc and left and said he had another appointment to go. There were seven discs all together. When we installed the 6th disc for the second time, the computer would shut down or freeze up. Then I called the tech back that came out to my home. He said his job was to install the new hard drive and for me to contact Sony techs again. At this time, I was hot! I called Sony techs and again they did the troubleshooting. Now they said disc 6 was defective and then they were going to switch me over to another tech to order a new disc 6. I was placed on hold for over an hour. The recording kept saying they had high volumes of calls. Finally, I hung up and was very dissatisfied with a defective laptop. I had asked if they could replace it or refund me back my money and still they want to keep switching me to service techs. I even complained to their customer relations twice with no results. How can I get my refund back?

On or about November and December 2010, I contacted Sears at Landmark Mall to address an issue with my digital camera that I purchased at that store on April 12, 2010. Sears refused to take my digital camera for repair, alleging that the 30 days warranty had expired. They suggested I send the camera to Sony for repairs. I sent the camera to Sony for repairs with the original receipt as required. They contacted me asking to send copy of the receipt; otherwise, they would not perform the repairs. Sony began a series of accusation that I intentionally damaged the lens of the camera, which is not true. The lens of the camera stopped working and the camera was not damaged by me or anyone else.

Sony's customer service department made me so mad that I need to yell at them in order to prevent having a heart attack. I am having so much stress as a result of Sony's conduct towards and against me. Sony returned the camera to me, alleging that they will not repair the camera in spite of the fact that Robert told me over the telephone that the camera would be repaired. His fax number is **. I spoke with Robert on 12/13/12, in which day he promised the camera was going to be repaired. But he lied: he returned the camera without fixing it.

On February 29, 2012, I went to Sears at Landmark Mall and asked them to help me have the camera fixed. They did not. In fact, the manager of Sears yelled at me and alleged that I stepped onto the camera and that's how the camera lens was not functioning. At the same day, I visited Landmark Mall management office and placed a complaint at that office, hoping they would intermediate on my behalf, but apparently they have not.

On March 20 and 21, 2012, I called Sears and spoke with ** the store manager who agreed I drop my camera at Sears for them to send to Sony for repairs. On March 22, 2012, I dropped the camera at Sears in Landmark Mall, but I have not heard anything from either Sears or Sony. I wanted my camera back and repaired because my camera is under the one-year manufacturer warranty and for the fact that the camera is poorly designed causing the lens to stop zooming in and out. I as a consumer should not be blamed for a bad product. I plead that Consumer Affairs intervene on my behalf about my digital camera and have Sony either repair it or exchange the camera for another of the same value. I paid about $214,00 for the camera. Any question(s) that this complaint may require, please contact Lenir at ** or email **. Thank you very much for your time and assistance regarding this inquiry.

Complaint on a Sony Digital Camera purchased on 14/12/2010. Product and purchase information: Model DSC W350 Cyber Shot, serial no. 5716145, valid up to 3 years from date of purchase - up to Jan 2014. I bought it from Spectra Vision ,9-Janapath, Bapuji Nagar, Bhubaneswar-9, Odisha for Rs 9326.92 plus VAT amount of Rs 373.08, with a total amount of Rs 9700.00. Information on defects found with the camera:

Date of complaint: 31/12/2010, Defect: No flash. The job was provided to M.M.Electronics, Bhubaneswar through the dealer (Spectra Vision). It was delivered after one month (approximately).

Date of complaint: 09/02/2011, Defect: Click button not working, video recording sound problem, focus automatically indicates on LCD screen. The job was provided to Rajpath Service Center, Bapuji Nagar, Bhubaneswar through the dealer (Spectra Vision). Date of delivery was on 05/03/2011.

Date of complaint: 05/11/2011, Defect: Black spot coming on the LCD. The job was provided to Happy Care Service, N-4/243, Bhubaneswar through the dealer (Spectra Vision). It was prepared by the Happy Service Center, Bhubaneswar on 09/11/2011 to deliver the camera, but it could not be delivered due to some other problems noticed by them at the time of trial. The camera is now with them.

Please replace it immediately with some other model that fits to the cost or reasonably higher as I am not in the position to retain such defective camera at any condition, which is showing many problems time and again.

In June 2011, my Sony a550 DSLR broke down for the first time with a camera error in the viewfinder. It was sent to Precision Camera in Enfield, CT for repair on June 8, 2011 (1st) claim # **. I received my camera back repaired at the end of June in good working condition and the problem was diagnosed as a main flex circuit and CPU failure. On October 6, 2011, my camera broke down a second time and was sent to Precision Camera once again for the same problem and issued a (2nd) claim # **. I asked and was told by the warranty rep of Service Net that the camera would have to break for the same problem four times before it is replaced. The camera was received by their facility on October 11, 2011, repaired and sent back to me on October 17, 2011 in good working condition.

On December 12, 2011, my camera broke down a third time and I called Service Net to inquire for repair shipment to Precision Camera for a camera error. I called about the warranty replacement policy and was told the camera repair claim # would fall under the 2nd claim # issued since the failure was within 90 days of the last repair. I was also told this wouldn't disqualify me for replacement of the camera after four consistent repairs for the same issue. I sent the camera to Precision Camera December 14, 2011 for repairs.

I received the camera back in good working condition on January 3, 2012. I experienced the camera error once again for the 4th time on January 5, 2012. I was told by Service Net that I would not be eligible for a camera replacement due to the camera malfunctioning a 3rd time within 90 days of the 2nd claim # **. It has to be four separate claim #s for the same problem. I sent this explanation to Precision Camera for consideration to Sony on replacing my camera after four repeated camera error failures main flex circuit and CPU in the past six months. I was told that as long as the parts are available, they will keep fixing the camera and not replace it.

I just received the camera back from your facility on 3 January 2012 and experienced the same camera error malfunction when I first used it two days later at a sporting event. This is the 4th time in six months and the 3rd time in just a little over 60 days under the same claim number. Upon receiving the supplied packaging material from Precision Camera for shipment to them, I went ahead and shipped my camera out for repair January 9, 2012. According to Precision Cameras web link repair status, my camera was received on January 17, 2012 and in repair on January 18, 2012.

I received a call after January 18th stating that my camera was unrepairable and Sony would contact me within a few days for replacement. I spoke with Dominique from Service Net on January 26, 2012 to find out when I would be notified about my options for replacement. He contacted Vanessa at Precision Camera to get more information on this, he had no record that the camera was to be replaced. I was told that there was no documentation stating that the camera would be replaced and that it's still in-work for repair. I spoke to LaKeisha on January 31st, who is upper management of Service Net to file a complaint with Precision Camera after contacting them first requesting an updated status of my camera in repair since January 18, 2012. I mentioned that the web link status of repair has not been updated and they told me that they don't update the site as often as they should. LaKeisha went ahead and contacted Precision Camera and was told that my camera was awaiting parts due to arrive on February 3, 2012.

I contacted Precision Camera on February 14, 2012 after checking the web link for an update and confirmed that the status was still camera still in-work. I spoke with upper management of Precision Camera (Robyn) on February 20th about the status of my camera as once again the web link of repair status was still not updated since January 18th. She said that she will send an e-mail to the service tech and get back to me the next day, February 21st. Robyn called me back on February 21st, told me that the parts were received on February 9th and the camera repair would be completed and shipped out Saturday, February 25th processed with a priority shipment status to my residence to arrive February 28th. I spoke with Cynthia of Precision Camera on February 29th as to the status of my camera since the web link still has not been updated since January 18th and she could not tell me anything and would get back to me within 24 hours.

I received a call from Cynthia of Precision Camera on March 1st stating that they were awaiting shipment approval from Service Net to authorize shipment back to my residence although it was documented that the camera was supposed to be shipped out from their facility five days earlier on February 25th. I asked to speak with the supervisor on duty (Sharon) of Precision Camera and she was unable to contact me as her computer was having internet problems. Sharon was supposed to call me back by the end of their business day and that never happened.

My camera is on hold for some reason and Precision Camera cannot give me a correct status of whether it has been repaired or not. The technicians are not documenting what they have done to the camera since it went into repair status January 18, 2012. Precision Camera states on their website that they will repair your camera within 7-10 business days. I can understand delays like waiting for parts, but come on, it's been six weeks now and no one can give me a correct answer as to the status of repair. The left hand obviously doesn't communicate with the right hand or vice versa!

I finally received my camera back from Precision Camera Repair on March 6, 2012 and the camera is not functioning correctly as it did prior to the 4th malfunction. After contacting Service Net Immediately after the malfunction, I was told by them that the supervisor would contact me within 24 hours. The retail price for the camera on my extended warranty is $1001. I will only receive $588 since I can't produce a valid receipt. Sony doesn't have an equivalent model to replace my existing camera and I have no other options available except for the $588 cash out if I cannot come up with the receipt. I don't have the receipt but I do have a shipping invoice with the cost of $794.91 written on it. I sent my camera out for a 2nd opinion with a local repair facility and was told that my camera is non-repairable. The Sony warranted facility never stated that my camera was non-repairable and sent it back to me as supposedly being repaired of which it didn't function correctly.

I am a user of Sony NEX VG-10 camcorder. My NEX VG-10 is now not focusing well; it takes a long time to focus whether it is set on manual or auto focusing. I started using it in less than a year now. Why? I want to know the main duty of NEX VG-10. Why is it not good for one shooting on top of a high speeding car with the camera outside on a high wind?

This is the second Sony camera in my arsenal of doorstops. The first was my Sony HDR-SR7 which has the now infamous "lens block overheat" issue, which causes the image stabilizer chip to go nuts and the image to vibrate uncontrollably, creating a sort of "blur/interlace" effect that is totally irresolvable in editing. I had to do a lot of research to find out other folks were having this problem. I had to take my camera to the shop before for a previous issue. I knew the optics was going to be more expensive than buying a new camera, so I bought a new camera. Boy, did I regret that decision!

The second is my Sony HDR-CX550, which after only about a year of use, began to have data error issues. Now, I can barely record a minute without it crashing with this error, going to a black screen and then resetting the camera, losing everything I've shot with it. I've reset the camera's settings with the hard reset button, toggled all the various functions on and off, tried different resolution settings, even tried recording to a high-speed 32GB card inserted in the side, just to see if it was the internal flash storage that was bad. This camera does not use an HDD, so I thought maybe the flash memory was bad, but that appears not to be the root of the problem. I've heard of others with similar issues with some of their HDD models, so I figured this point was worth mentioning.

What I've found out from others in my situation is Sony has a tendency to deny any defects or they blame them on water damage that never happened. I want them to back up and buy me a new camera. They are responsible for this and I am tired of paying for repairs for cameras that I treat like precious babies.

I have bought a Sony DSC-T90 digital camera in August 2009 and it ran out of warranty in August 2011 (after 2 years). The warranty certificate advised that the medium duration of functioning was 5 years. Four days ago, which is nearly 6 months after having had run out of warranty, the LCD display became faulty (displays multicolored vertical strips). I consider it is unacceptable for such an expensive piece of equipment to become faulty too early after having been purchased. I would like to mention that I have looked properly after it and have always kept it in its own case.

I have a Sony digital camera that I purchased from Best Buy. For the last 4 months, my camera was at the Geek Squad repair center 5 times. It is totally insane, I am very disappointed. I was all holiday without my camera that I paid about $400. This is totally unprofessional customer service. Every time I picked up the camera, the problem was still there. Tomorrow, I am going to drop off the camera for the 6th time because the camera is still not working properly. I told the Best Buy store manager that the camera is defective, but the response was: "You didn't purchase a protection plan from Best Buy, nothing we can help you with. You will have to deal directly with Sony." What?

I am very disappointed with both of you. I am requesting that my camera will be replaced, since the camera is defective! I need a response from you ASAP. Otherwise, I will have to seek for a legal advice. Thank you in advance.

Video is terrible to the point of being useless for email advertising or anything. Digitally chop is incredibly bad. Things cannot move at all. Camera is a waste of money because of that.

I purchased a Sony Cyber Shot Camera about 8 Months ago at Wal-Mart. It cost $140 and lasted all of 3 months when the flash stopped working. I sent it back for repairs. They fixed it and returned it to me. I took a few quick shots to make sure it was working and I put it on my desk until about a month ago. I took it on vacation with me to St. John USVI and had all sorts of problems with it. It wouldn't power on correctly and when it did power on, it would jump through the different menu options without even touching any buttons. It was obvious to me that this camera was suffering from some sort of Control Board problem and was unable to use it on my vacation. Even though I tried, Sony was unable to help me resolve my issues via emails while there and because I was out of the country, I couldn't call them.

Now that I'm back and I sent the camera to Sony's Tech/Repairs department, they are telling me that it's so corroded, that it can't be repaired. Sony will not cover or replace the camera because corrosion is not covered under the warranty.

How did this camera get so corroded? 3 months ago when the flash didn't work, no one from Sony mentioned anything about corrosion. How do I know that the Tech who "Fixed" my flash didn't cause the corrosion by using the compressed air container incorrectly? I know how to take care of electronics. I work on them for a living. Something is amiss with this whole camera deal. I think they knew they had a problem when the flash was fixed but didn't mention it because in less than 6 months it would be out of warranty.

Caution to the World, don't by Sony products. The are no longer built with the pride and thoroughness that we enjoyed in the 70's & 80's and this most recent experience shows, Sony doesn't stand behind their products anymore! I didn't cause the problem and Sony doesn't care! Don't buy Sony or don't say no one warned you! Buyers beware!

In December 2010, I purchased a Sony Cybershot camera (model DSC-H55). I have experienced nothing but problems, including returning it to their repair group, through Best Buy in Texas. It was returned back to me one month later, but I still encountered the same problem. I had absolutely no cooperation from Best Buy, or their various groups. It was horrible! Once again, I am told to send it back. Why would I return it to the same group, who did not repair it for the entire month of December (of course I am without my camera during the holidays)?

I purchased a top-of-the-line Sony mini-DV camcorder (DCR-PC100) which lasted for under 50 hours of filming family events over a few years. The repair cost was too great, so I replaced it with a new top of the line Sony model, the HDR-HC7, which also just died after filming just under 48 hours of family video over a few years. If you expect your top-of-the-line camcorder to last more than 50 hours, try a manufacturer other than Sony.

I purchased a cyber-shot model DSC-TX10 approximately 6 months ago. The camera was never abused and was used in normal operation. It was never exposed to water and never dropped. I started seeing vertical lines in the lens. I called Sony for help and was told to send the camera in at my expense. I was contacted within a week or so that camera had physical damage and that it was not covered by warranty. I was given no further explanation and told camera was not repairable and would be sent back.

I contacted the national customer relations number and was again provided no details on what the alleged damage was but that they supported the service center and that they were sorry but there is nothing that they can do. When reading the 1-year warranty, I did not see where they had a right to refuse. The way I read the warranty, they would repair or replace at their option. They did not provide any info on what was considered physical damage. I tried to get the representative to provide some sort of compensation such as a discount on a new product but there was absolutely no help to be had.

I bought Sony's $150 GPS-CS3KA unit for my Sony DSC-HX5 camera and cannot use it since according to user's manual, this unit can not work with Sony's own MagicGate memory sticks. Yet those are the only memory sticks available from Sony since 2004! What are my options? Is Sony going to reimburse me for the lost money if not time? I also contacted Sony online support but this was not helpful. Thanks.

I purchased a Sony HDR cx350v in mid-December in 2011. I used it at Christmas and on vacations in January, March, and April. It was in April when I noticed the shutter sticking, so I called Sony in May and they said the full warrantee was only 3 months but parts was a year. I put the camera away in the original box and did nothing much with it until sending it into Sony in early December 2011. The camera was only used about 15 hours or so. It was never dropped in water or anything else. Now I am told they will not repair the shutter as they found corrosion inside the camera.

I am not happy with Sony and its product the HDR cx350v camcorder. To be told that corrosion can happen in a few weeks and this voids any warrantee is ridiculous. I have purchased many Sony products and this is the first time I have had this issue. I lost $750 in this camera and you have lost a customer who is deeply disappointed in the Sony brand. Your repair center is **. For all I know, being in Laredo Texas is sufficient to cause corrosion because of weather situation. This was just a meager excuse on your part to not properly repair this camera. I will definitely search the internet to see what others have experienced and been told by Sony repair.

This is to bring in your notice that I bought a Sony digital camera (Model No: DSC-W510) on 9th October 2011 from Sai Electronics, Karol Bagh. Since the day I bought this digicam, I am facing a problem. The problem is that when I try to take a close-up picture by doing zoom, the picture goes out of focus. I showed this problem to the service centre in Moti Nagar, Delhi on 15 October 2011. They checked the camera and told me that the camera needs to be sent to Sony company head office. They gave me a service job sheet, which has the address of Star Electronics, Sony Authorized Service Centre, B-3, C Block, Community Centre, Naraina Vihar, Near C Block Gurudwara, Delhi 110028.

One week later, I received a call from Moti Nagar service centre that my camera is now okay, so please come and collect it. When I reached there and checked the camera, the problem still there and it was in worst condition then it was when I gave it for repairing. This time, the picture was shaking when it was taken to zoom mode. The guy, Mr. **, at Moti Nagar service centre told me that there is some loose connection in the camera, that's why the problem is there. So we need to send it back to the company for repairing and this time they told me that I'll get a call from Naraina service centre and I've to collect the camera from there only.

Again a week later, I got a call from Naraina service centre that my camera is now repaired and I can now come to collect it. When I checked the camera at the service centre, the problem was still there as it was there initially. The guy there told me that there must be some problem with the lens, so we'll send the camera back to the company and we'll replace the lens. Again, their people called me after 15 days and told me that the problem is resolved, so please come to collect the camera. When I reached and checked the camera, the problem was still there, I showed the problem to the guy there and he told me that this is a problem in this model and I can check the same model anywhere and will find the same problem in camera.

Now I want the camera to be replaced and replace it with some other model as there is a problem in the model as per the employee of your company service centre. Then why should I take the model and also when the camera is opened by the company three to four times within the first 15 days of purchase, then I don't want this camera. I request you to kindly replace the camera and give me some other model or refund my money back or I've no other choice but to go to the consumer court for the same. I am ready to pay the difference, if any, for the other model I'll be given.

My wife and I, after careful research in March of this year (read: 9 months ago), bought a Sony digital camera. $350. A little over the price of the nearest competitor, but after 40 years of buying Sony products I figured if anything went wrong, they would be there for me. Not only were they not "there" for me, but their product had an issue from the beginning. It had corrosion. We tried a few different new Sony batteries, even battery chargers. Finally, the damn thing just stopped working.

Sony refused to repair it under warranty. They told us it would cost $160 to repair. I reiterated to them it was bad from the start, and their response was we should have let them know before! Never ever purchase any Sony product unless you don't care about the warranty. Their "customer service" and, moreover, their concept of loyalty (I had been a Sony die-hard since 1970!) is atrocious. I will never ever purchase Sony products again under any circumstance. They will do nothing for me.

I received a Sony DSC-H20 as a birthday gift. I did not open the camera until my birthday. The camera box did not contain the accessories that were to be supplied with the camera. I called Sony and had to buy a charger. When it arrived today, the $30.00 charger was the wrong one. Right now this camera is useless. It reminds me of dealing with HP. Please look into this matter. Thank you.

I have had three (3) Sony Cybershots (battery type G). The first one, after several battery charges, would not accept the battery after charging ("for use with compatible battery only"). I sent it for repair. The report said that they fixed something else, but no battery/battery receiver repair. In the meantime, I bought a second camera as I needed to photo some stuff. Soon, it developed the same problem. I was told that batteries were not covered in the warranty. My theory that I had purchased a "lemon" was not being supported by the data.

Stupidly, I bought a third Cybershot (that would take panoramic and movies). Well... you guessed it, same thing.

I have tried swapping batteries between cameras (no good), blowing into the battery receptacle (sometimes works), alcohol on the contacts (sometimes works), gently hitting the case in an attempt to "re-seat" the batteries (sometimes works) but in general the cameras were undependable: great shot of pileated woodpecker, no battery function, etc..

Three lemons in a row seems unlikely and the service couldn't have been worse. Lack of response. Email messages sent without identifying the message as from Sony (I don't open unidentifiable emails). Failure to honor warranties. There is much more, but if I make this too long, no one will read it!

So, I now have a Panasonic Lumix which I am much happier with. Overall quality, range of capabilities and battery function are all superior.

Meanwhile, as others have stated, I spent a chunk of money (> $500) on three Sony's, none of which were able to rise to the occasion. Many valuable shots were lost due to the miserable performance of the Sony Cybershot.

I purchased a digital camera. I fully charged the battery but after taking two photographs, it just went off. I want to replace my battery now.

I bought a Sony 330A digital camera off of Bon May 5th of 2011. Just shortly after my purchase, I noticed a malfunction on the camera. I called the seller and was told that they could not find anything wrong with it after sending it back to them for a review. They suggested that I call the Sony customer service department to see what they could do as it was supposed to be under warranty.

I spoke directly with a Sony representative. She asked me where I purchased the camera, when, and from whom. I specifically asked her if the camera was still under warranty if I made my purchase off eBay, and I was told, "Yes." I was also told that the warranty was good for one year after the date of my purchase. I specifically asked this question because if it weren't under warranty, I would send it back to the seller not to Sony for either repairs or my money back.

Shortly after I sent the camera to Sony for the repairs, I received an email with a bill but not a single statement as to what the issue was and how it was fixed; only a bill for the labor and repairs. I sent one back saying," I don't think so, and who blindly pays for a repair that is not explained? You don't go to your mechanic and tell him to charge you whatever for whatever he does to your vehicle? That would be costly and outrageous."

I got a call the next day from another Sony representative telling me that my purchase off of eBay was not under warranty and they were sorry for my wasted shipping costs and time vested and for their representative being wrong. I asked to speak to someone of higher authority and was told "No". It's unbelievable that Sony, as large as they are, has such poor, mistrained representatives, and such poor customer service. In the real world, if you make a claim, you own up to it whether or not it cost your company money or not. I will be going to every single website I can to let everyone know what a rip-off this company is as they were more than willingly to blindly accept my money and to tell everyone to not buy any products if they ever plan on having to fix them under their so-called warranty.

I have Sony camera dsc t 20. There was a problem of vibration on starting. I went to Sony service station 3 days back and they told for me service of that camera and called back on the next day. But I got no calls any phone call for 2 days. Then I again, I went there and asked for coplain. Reply was now camera motor or circuit has problem and for that they have to ask the company for estimate and call within an hour. Still almost day pass and I not got any call from service station. So I want to know how much time is required for repairing the camera.

I have a Sony Cybershot p-72 made in Japan, and while under warranty a few years ago, I suspected internal short that drained the battery very fast. I brought it to a Sony service center for repair and when they "checked" it, they declared it to be okay. I used it for the first time when I traveled overseas. The next year, when I traveled again, the camera lens would not even activate and would shut itself even with fresh batteries. My $550 investment is now junk. I am resolved not to buy a Sony product because they would not honor the warranty, although the camera was purchased only three months earlier.

I bought a SONY ICD-X25 recorder shortly before the Vista operating system came out. The driver would not work and when I asked Sony, they asked me to "be patient". They did upgrade the editing program for Vista, but have decided never to produce a driver to allow me to use the digital recorder. They refuse to allow a trade-in or give any sort of refund for this now worthless piece of equipment. Their "solution" was that I should find an old 32-bit machine and use that in order to connect to the recorder. I had just bought the recorder!

I called the Sony Pre Purchase to inquire about purchasing a camera from their retailer and had some questions regarding the international warranty offered by the retailer and the Sony. But the customer rep was rudely interrupting me. even enlightening me that it was SONY and not the retailer who I was calling, and finally he questioned me "whether I would buy a product from the manufacturer itself or a retailer?" Well, dear Sony, please don't intimidate and scare your customers, we are not criminals.

My recently purchased camera had a defect that needed repair. The camera was received the on the 1st week of April. The camera was fixed and sent back to me on the 21st of the month. The shipper could not locate the unit. The shipper blames Sony and Sony blames the shipper. Neither group will take responsibility other than transferring me to an off-shore customer service agency who has only put me in a run around of where to get answers. They have only assured me that they will "look into it".

I am out of a $250 camera, and there is no sign that things will be resolved. Sony will not send me a camera until the shipper reimburses them, and the shipper claims they are not at fault. I, the customer, have paid for a camera which was stolen from the Sony center, and they are unwilling to offer support or assistance. Sony's official position; the customer is not valued. This is supported buy their most recent PlayStation Network and Qriocity Hacking, where personal data and credit card information were stolen from tens of millions of their users.

I purchased a new Sony Bloggie Touch digital HD camcorder. The design was nice, it takes great video and it started out as a nice camera. I started noticing an annoying clicking noise in the background of all my video. It wouldn't happen on every video but come and go occasionally. I called Sony to ask if they knew of any issues with this, but they told me they had never heard of that issue. I also started noticing some issues with the camera and its focusing. Horrible focusing issues. It acts like it doesn't even want to focus. I logged on to Sony's website and noticed there was a download that would "upgrade" the firmware and supposedly fix focusing issues with the camera.

I was thinking "Great, that is a great thing for Sony to do". Little did I know that there was a possibility of this "upgrade" messing up my camera so it would not even turn on! What kind of company puts a faulty firmware upgrade on their website that could cause your camera to not even work? Not even a warning that this could happen to your camera. All it says is "If your camera will not turn on, call Sony". So I did and they wanted me to ship the camera to them in Texas. Seeing as how this is my only camera and I have a 1 year old, I hated to do it but it had to be fixed. About 2 weeks later, they shipped my camera back to me, which now turns on. Now, the camera's clicking noise during video recording happens all the time and is even louder than before! I am thinking "You've got to be kidding me?" .

How could it possibly be any worse? Now, every video you take, it has this annoying loud clicking noise in the background of every video you take, which ruins the video. I start doing some research and come to find out that there are many complaints about this issue online and even on Sony's "support" forum. I also posted a complaint about this issue and no one from Sony has even responded to any of the complaints. I called Sony and asked them about this flaw and that I demanded it to be fixed. They told me that they have no record of this flaw in the camera, which I know was a big lie. I told them to start looking at their support forum and maybe they would know these things. All they have to do is Google "bloggie touch clicking noise" and it will come up with lots of people having the same issue. I know Sony knows about this issue. They just don't want to admit it because almost all of the bloggie touch cameras have this issue and to fix the issue would cost them millions of dollars due to having people send back their cameras to fix it!

I called Sony back and told them that the camera is screwed up again. Please note that this was all within a month that these issues have happened. I called them and told them the issue. They denied the problem again and asked me to send the camera back again! My daughter's 1st birthday was going to be in 2 weeks and I told them that if I didn't get the camera back by then, they could keep it and give me my money back. They assured me they would have it back by then. 2 weeks went by, after numerous calls to get updates and the camera is still not in! After numerous times, they said they would call back. Finally, someone called me back and they told me the camera is still being fixed! They keep lying to me and giving me the runaround every time I call but no one ever acknowledged the issue with the camera.

Sony sent me a survey to complete about their service and gives me the option to fill it out online by entering in the key code. I did this and the key code won't work! So I filled it out by hand and sent it in. How pathetic can your service be? I paid for a camera that I have had since the end of December and literally over a month of that time, has been just sending it to Sony to fix! What kind of a company puts out a camera with a known flaw like that? I missed my daughter's 1st birthday on camera because of this and Sony wouldn't even offer me a replacement so I could get this recorded! They didn't even care when I called and told them this, even though they knew about this issue.

I went to Sam's Club nearby where they sell the Bloggie, opened 2 of them and both had the exact same issue with the clicking noise! This is nothing but a flaw in the camera design and Sony decided they would put it out on the market anyway. Nice product Sony. I have told them and I will continue to tell them that I will never buy another Sony product again. I have been telling everyone I know to do the same. I may be just one person, but I will show them how terrible Sony is and how they don't care about their customer. Thanks for ruining my memories Sony!

I have a Sony Camcorder DCR-SR47 as a gift from a Casino for less than a year. The Camcorder stop charging and wouldn't even take a fully charge battery. I called Sony and the rep said the parts are covered but I have to pay for labor. The rep told me to call back on the weekdays to finalize with the customer relation dept.

I called back the next day and the Customer Relation department told me it's not cover at all and they have no records of what the other rep. told me. I had to complained to the point where they said they can only cover me for 25% of the total cost. I had the Sony camcorder for less than a year. My last camcorder was a Panasonic of 4 years and never had a problem. Needless to say, I will never buy a Sony product again because of their bad customer service.

I ordered a cable that connects camera to power supply, spent nearly an hour making sure they understood the model, the type and all numbers necessary. They sent a power cord instead! An everyday, common, fits-everything power cord. So I went to make a complaint, they never heard of me, they do not have the order. Then I find out I am talking to someone in Manila! Same number, same wait, same problem of someone who does not understand English.

I am headed to the Sony store to make an in-person complaint!

I merely want to comment on the Quality of Sony's cameras if the Alpha is an example. The camera and lens bundle is sold with no lens sunshield which is bad enough but it is also missing a protective cap to cover the electrical contacts on the accessory shoe. The latter is inexcusable, as the camera must be shielded from the slightest moisture from rain or snow.

It is brought to my attention that you are marketing wrong value for your product Sony HD Camcorder. I have seen on leading channels namely NDTV the new ad for camcorder clearly shows HD and price as 15000 rupees. But in reality, you don't have any camcorder which is HD around this price range. The first product you have is around 29000. It is cheating and I would not expect such cheap marketing tactics from a prestigious manufacturer like Sony. I would demand you to change the ad or pay me back the remaining amount difference as rebate. I have incurred extra 14000 in cost.

Service complaint: Job no **, Camera serial number: 4001121. Model No DSC-S650. Service Invoice Number: **.

This is with reference to the above mentioned job number. I am writing to you to express my dissatisfaction over the level of service provided. The camera was working fine for a period of 3 years after which I had an issue with horizontal lines when taking still photos. I tried different set of batteries and the issue remained the same. I then took the camera to the Indiranagar, Sony service center located on Si Krishna Temple Road. They had the camera checked and got back to me saying that the issue is with the Lens block assembly and gave an estimate of Rs. 3,380.00.

I had given them the approval to proceed with the repair. I received a call from them after the repair was done and went to the Indiranagar office to collect the camera. I checked the camera and found it to be working fine. I then brought the camera home.

The very next day, I had the same issue with the camera and I took it back to them. They took the camera back and told me they would get back to me after the issue with the camera was fixed. They got back to me after a few days and I went to their office again to collect the camera. On checking the camera in their office, it was working fine. I then brought the camera back home.

The very next day, the camera showed up the same issue again. I took the camera back to them for the third time again. They kept the camera with them and told me that they would get back to me after the issue is resolved with the camera.

I received a call after a weeks time saying the camera was ready. I then went to their office again to collect the camera. When the person at the counter switched on the camera there was no display on the LCD screen. They then took the camera back in and brought it out after two minutes. The camera was working fine when I had it checked in their office. I then brought the camera back home.

The very next day, the LCD screen on the camera was not working again. I then went to the Indiranagar office for the fourth time and gave them the camera again. Then took the camera back and told me they would get in touch with me after the camera is fixed. By this time the people in the service center were sick and tired of seeing me every second day and I too was sick and tired of going up and down the service center.

I told the lady at the counter that this is not my camera. She insisted it is my camera and said it has the same serial number. I checked the serial number on the camera it was the same. On close inspection of the serial number sticker one can easily make out that it was peeled off and pasted again. I told the same to the lady, she still stuck to the point that it was the same camera I had given for repair. Even the yellow sticker with the blue border in the front of the camera was removed and pasted again as it was curling up at one corner and not pasted straight as it was in my old camera. I then realized that they were not able to resolve the issue with the original camera and were fed up with me coming in every second day, they had swapped the camera itself.

That was alright with me as long as it worked well. Then began the saga of different issues with the camera. When recording videos the audio was not clear at all. I then called up the Mysore Road office and spoke to the technician there. He told me to have the camera deposited in the Mysore road office to have it checked. He also told me that the L2 engineer Mr. ** has come to the Indiranagar office. He told me to meet him and have the camera checked by him.

I then went to the Indiranagar office a fifth time and met Mr. **, I then told him the issue I had with the camera. ** looked into immediately and had the camera checked. He then told me to wait for a while he checked the camera. After a while, he got back to me and had the issue with the sound recording resolved, he told me that there was dust accumulate in the microphone which was cleaned out.

The camera was working fine, when I had it checked in the Indiranagar office. I then brought the camera back home. By the time all the activities were done the 30-day service warrant of the camera was also over.

I now started getting another problem with the camera, the flash started playing up. It was either too bright where the photo was all white, or the flash did not fire up properly where the photos were all dark. I thought the issue to be with the battery and tried a new set of Sony batteries. The issue remained the same. More over the quality of the photos were very poor. The camera also does not indicate the correct level of the power remaining in the battery, it also consumes too much of battery.I then contacted the Indiranagar office and informed them about the new issue with the camera, and I was told that I should be paying the service charge again as the 30-day service warranty has expired. In the first place, I have my droughts if the Lens Block Assembly was replaced in the original camera, as the same issue kept reoccurring. They had the camera tweaked and go to it working, after too many a tweaking the camera started developing issues with the LCD screen as a result they decided to swap the camera itself, with another faulty one which had a different issue.

I am now sitting with a camera which is nothing more than an expensive show piece in my show case . This level of service is not acceptable by any standards. The product may be discontinued, but it is hard earned money of the customer that you are playing with.

I did not know your level of service is so poor. My mother liked the clarity of the photos taken in my old camera, so I gifted her with a Sony camera a few months back. If I knew this is how you treat customers, I would have got her a different brand. There is no doubt that Sony products are good, but it should be matched with good service also.

I am not willing to spend any more money on the camera, as I feel it is not worthwhile. I have made seven trips to Indiranagar office for this camera and the same issue and I am still not in a position to use the camera after spending all this money. I have taken great care in using the camera in the last three years and in a matter of a month the Indiranagar service center has ruined my camera, rendering it useless after spending all the money.

I want the money spent on the camera refunded, or have the camera replaced with a brand new one. A camera, that works. I was so sick and tired of running behind this that I had put everything aside for some time, but I have decided to do something about it now as one should not be allowed to get away, after ruining the customers hard earned money.

My Sony Alpha a230 camera was less than 4 months old when the automatic focus stopped working, preventing the camera from taking pictures unless in manual mode. I spent $20 to send it to Sony's repair center in Laredo, Texas. The camera was received on 9/8/10, and on 9/13/10, I get a phone call telling me there is nothing wrong with the camera. I explained that I did not want them to send me back this defective camera, only for the same problem to occur. In which, I will have to pay to send it back once again, and be 3 weeks without a camera again.

George from the Laredo Texas repair center informed me they are sending the camera back to me, and when I asked to speak to a supervisor he told me he already spoke to him, and I am unable to speak to him myself. As the lie persisted, his reason for not being able to speak to the supervisor was because the supervisor just walked out. This is very unprofessional, I feel I have a right to speak to his superior.

I purchased a handy cam HDR-CX150E on June 28th, in Guangzhou China . I bought it because I just had a little baby, and my wife and I wanted to record all the happy times as my little son grows up. We used the DV from time to time, very carefully, because it is quite precious to us. We bought it for RMB4390, which is more than two months of our family expenses. But even though we have been very careful, the handy cam has problems of focusing from time to time ,and sometimes black screen, or blue screen, or when it is turned on, the screen turned all wrong with purple frames/dots.

I called the service center in China, and they asked me to take it to the repair station to check. The result is the machine has fatal problems, and needs to be sent back to the factory to have it repaired, and it will take two weeks . How can this happen? Only two months, and it's dead? Is this the quality of Sony? I am very disappointed at this point . When I bought this product, I chose Sony because it's a famous brand, and thought you would had better quality and services, even if their prices were higher than the domestic brand, and I thought it would be worthy. Clearly I was wrong, one of my friends bought a Chinese brand DV years ago, and he was still using it now.

I am so disappointed, not only for their quality, but also the services they provide in China. Every time I called the service center, they refused my requests. Since I have used the product very few times, and now it's not working any more. I hope that you can replace a new one for me, cause I have no confidence in the quality of the old one. It is just heartbreaking. Please help me. Thank you very much.

I purchased a Sony camera in June 2010. It stopped working; the LCD displayed only 'white'. I took it to Sears service. They sent it out to an unauthorized repair shop (Hughes). Hughes caused 'impact' damage and called and said they would send it to Sony. They sent it to Precision. Precision said the camera is not covered under warranty because of impact damage. My camera was sent to three different places and I'm not surprised it was damaged. Sears should be responsible for repair or voided warranty in sending the camera to an unauthorized dealer in first place. Warranties are not honored and Sears should be responsible for the camera's subsequent impact damage.

I bought a Sony digital camera with video function and I found a problem that its voice was very tiny so I went back to the Sony store. They told me that the camera's voice is very tiny indeed, because all cameras of this type have the same problem so "we regret that we can't give you exchange for the same item or for a different item". Then I called the Sony Headquarters and got the same reply. This is Sony's unfair behavior towards consumers. This is a consumer fraud.

Purchased camera in Sept. 2009 and stopped working in November 2009. Had a screen that said turn camera on and off...would also take very blurry pictures. Sent in for repair. They said they repaired it and one month later same problem. The screen that said turn camera on and off and still very blurry pictures. Same problem again in May 2010 (now the third time in 6 months). Sent in this time and they told me it has corrosion and is unrepairable and tell me to buy another Sony from them. They never fixed the issue in the first place and now telling me it is not covered under their warranty with corrosion (which the camera looks brand new and probably was built with corrosive parts because it never worked properly). Spent more time at the repair center than with us and it is not even a year.

They are now sending the [bad] camera back to me because I won't spend $134 on another Sony camera. Spent hours on the phone with them and no one can do anything...not even their supervisor. So much for Sony having good products. They don't stand behind their products. This camera only had it's own technical internal problems and their scape goat after the third time sent for the same repair is now corrosion. This company has cheated me out of my hard earned money.

I purchased a Sony Cybershot digital camera in May 2008. I had purchased the 2-year extended warranty, and never used it. Over the weekend, the cover that protects the memory card and battery, fell off. I am sure this is just general ware and tear on a product such as this. I was ready to pay Sony to fix it, but when I called, I had to deal with 5 people and spend over 30 minutes on the phone, several minutes with a person whom I could barely understand, to be told that it would cost me $111.00 to have a flap fixed. I mean, really? That's almost half the cost of the camera. There are no hardware issues, I just don't want to run around SF with duct tape on my camera. I am so angry with Sony right now that I don't think I am ever going to buy Sony product ever again.

Starting March 09,2010, I embarked on a 5 month journey to send my Sony Alpha 700 camera to Sony for repairs. The camera was to be covered under the 2 year accidental damage policy I had purchased. I was instructed to package all the accessories that were included with the camera when I first purchased it. Following their instructions, I mailed the camera body and the lens that came with it at my own expense. After about 2 weeks, my camera was returned but still had issues. The lens that was sent away was returned with moisture under its front bezel of glass. I contacted Sony about the damage they did to my product, yet received no reasonable resolution. As a result of Sony's carelessness, I ended up having to purchase a $550 lens to replace the one the repair facility had destroyed. Ironically the company still managed to profit off of their mistakes.

After I returned from a trip, I attempted to resolve the issues that still existed with the body of my camera. After speaking to another specialist I was instructed again to mail the camera and any other accessories that I had issues with to the Sony Laredo Center. I included the body of the camera and a vertical grip (battery pack) that I had also had problems with in the package. With the vertical grip I also included a $25 money order to cover the expense of having the unit replaced. I had originally tried to set up a replacement form on Sony's website but the site kept crashing so I ultimately was told by Alex to include the grip with the camera body. Eight days passed until I received the camera in the mail.

When I opened the box I was surprised to see the original vertical grip I had sent in, yet the $25 money order was missing. I immediately contacted Sony who went on a search for my money order for about 2 weeks. Never once did anyone from Sony contact me to update me on the progress of their search. After many calls placed by myself I was told the money order had been found. In the end I had to ship my product back to Sony for the third time because there were still several issues with my camera body. That was the last time I saw my camera (July 7th).

Since approximately July 7th, I have called Sony on a daily basis to make sure they were processing my order and that everything would be in place by my deadline of July 17th. I told Sony of my dilemma which required me to have my camera equipment by that date; no later. This last week has been absolute hell for me. I have spent countless hours on the phone with the repair center. The supervisor of the center, Javier, runs a preschool of workers. No one knows what the person next to them is doing and they all lie to their customers.

Another worker, Carlos, apologized to me at least 5 times and told me he would have his manager contact me in 20 minutes at the latest. These calls never came. After speaking to a good majority of the employees at the repair center, I had been promised 60+ call backs but received no more than 5-6 of them. The workers all cover for their co-workers. IE: I called and asked to speak to Carlos after I realized that I was just being tricked and ignored and that they had no intentions of listening to me. The first agent I spoke to told me he was out of the office while the second agent I talked to no more than 3 minutes later told me he was busy with another customer. The same thing was the case for Javier who was out for the day and then in a meeting several minutes later!

Another incident involved a repair technician who told me nothing was wrong with the product of mine they had received. I asked them if any repairs were done to my camera and he said no that he had even taken several photos with it. This is a lie as I know the camera had a shattered imaging sensor mirror which would make it impossible to take a picture. My final request was to have my order fulfilled by July 17th and to have my vertical grip replaced like I had paid for. I also requested that my camera body be replaced with a new(refurbished) one; I wasn't asking for a brand new one! I was told that that wouldn't be possible and they were sorry for any inconveniences they had caused me. I was also denied any compensation for my losses and efforts! I feel like I have wasted my time and money with nothing to show for it at all. I had written 2 letters to the Sony Repair Center within the last 3 months and have not received a response from anyone.

-I own $2500+ of Sony camera equipment; not including any of the costs mentioned above.

Let other consumers become aware of the scam I was unfortunately unable to avoid. Sony is doing nothing more than selling service/protection plans and taking people's money while not following up on their end of the deal. Please check the internet and see the various other complaints against the service center and against specific individuals including Carlos Trejo and Javier!

We purchased a Minolta dimage7 hi, at a cost of $547.00. A little over a year after buying it, the camera kept making clicking noises and would not take a picture. We later found out from Sony, that a class action suite (Thomas park vs. Konica Minolta photo imaging, USA inc, CIVIL no. **), had been filed because of known deficiencies, and which they lost, and that they were willing to give us a credit of $200.00, a different camera of lesser cost than the one bought, or a repair. We chose to have a repair. The camera worked for a while and it was put away. Unfortunately, after the 12 month warrantee period on the repair, the camera did the same thing again.

It was useless. The problem was never corrected. I contacted Sony, and they told me I could pay them $200.00 to have it repaired because the warrantee was up, even though they knew the product was defective and had settled a law suite for the same reason. I protested and wrote to their executive review committee and asked that they consider the facts and would they give me a new camera. I received a phone call from their representative, (not American), and she told me they would give me a new camera. Just find the model number of a few I liked and they would let me know which one I could have.

I got the model numbers of some cameras and called them. They told me I was mistaken and they never said that they would give me a camera, but rather they would sell me a camera. The prices they quoted me were more than the prices I could find on line. I was infuriated by their arrogance. I filed a complaint with consumer affairs here in New York and with the attorney general of the state of New York. I asked for a refund and the only response that I got from Sony was that their position was the same, no refund, no new camera.

I had purchased DCR HC 36E Serial No. 0309614 on 19/06/06. The same was worked nicely for six months. However, it failed to capture picture sometimes and sometimes captures picture. I have sent the product for check up to the Patiala Service Center. It worked properly for sometime, but again it is not functioning properly. I am unable to capture picture through this camcorder.

i deposited my camera Sony DSC h-3 for repair on the 10th of June 2010. Flash of camera was not working. He assured me for 2-3 days back, but after about three week, he said, "Lucknow service centre **." I am feeling a great problem.

We are general surgeons in Turkey. We bought an HDR-XR200VE handy-cam from an authorized Sony shop, with all original accessories, including ACC-FH60b. It was a perfect solution to take copies of our specific operations, and to represent them in national/worldwide congresses, until it stopped working. We sent it to an authorized service center. They declared that the cam and the charger was broken, because of generalized oxidation, which only occurs when there is contact with water. We know that there was no contact with water. The problem is, they cancelled the warranty, because it was the consumer's fault. We just lost money (1,200 Euros) because of an unknown cause!

I sent two cameras in one package: A DSCW330 ($179 brand new) and a DSC55 ($99 - 2 years old). I had a work order, with event ID and Serial Number, copy of receipt for the brand new DSCW330 camera. I had a hand written note about the less expensive camera, with the UPC from the box affixed to the paper. They received the package, but state there was only one camera in it - and of course - it is the older, cheaper model. The work order isn't even for that camera. They have asked me to prove there were two cameras in the box. I have the event number, serial number and receipt. What else can I do?

They say the don't have the camera. Was it lost, stolen or accidentally thrown away? Either way, as the customer since I can't prove it, I am the one who comes up short. Having been a long standing Sony Customer (both cameras, TV, DVD and camcorder),...never again will I do business with Sony. Loss of a brand new $179 camera, $10 shipping.

Sony Cyber-shot DSC-HX5V, MT4G memory stick, cleaner and case. My husband and I purchased the above listed products from Four Seasons Electronics on 8600 Vineland Ave. #103. The salesman sold us the products for $800 but they were worth only around $400. While we were purchasing the items, we pulled up a quote on our iPhone and showed the salesmen the listed price from the Sony store. He lied to us and said that it was last year's model on the site and his was newer. This was untrue. We called the Sony store and verified the items and returned to the store with the information and he refused to make any changes even though he was proven wrong. He said that the store has a no return or exchange policy we only found that out after the purchase. He also said he accessed our Sony account just to make us believe they are affiliated with Sony, but it was just another lie.

We went back to the store to talk to the salesmen who sold us the camera and learned from the manager that they rotate their salespeople everyday. I just see the complexities you need to operate your crooked business. They said they are Sony authorized dealer and that their prices are the same as the Sony stile store and under that assumption we bought from them. What can I do to get my money back? I haven't used any of the products because I want to return it. I am very stress out about this situation. I can say that our vacation and my husband's birthday is ruined because of this. I spent more than I'm sure of on a camera and I won't have any picture. Please help!

I have a Sony HD Camcorder (out of warranty) with a broken cassette tray. I contacted Sony to have it repaired and asked for an estimate. I was told that for my equipment, Sony will charge $500, a flat rate repair price. I then asked if they can recommend local repair shops and was told that all Sony authorized repair shops will also charge flat rate of $500.

I checked all local listing for alternative repair shops but could not find one. I found few out of state repair centers but I'm weary about sending a high price electronic item to a post office drop box somewhere out of state. I don't have Sony charging for repairs. What I have problem is that Sony is using its monopolistic position as a trustworthy repair service provider to set an unreasonably high price for repairs.

One other thing that I found interesting is refusal of most reputable electronic outlets and repair centers are refusing to service Sony products. I have no way to take new video or view my existing archive of tapes without the camcorder. So I would either have to pay for inflated repair bill or buy a new camcorder with similar specifications to my current one (about $1300 - $1500).

I bought a Sony Handy cam 505. I pay over $800.00 for this camera because I wanted a nice camera. The touch screen eventually goes out, of course, after the warranty. That's typical and not the real problem. Here it is. I then send it in to get it fixed for the flat rate repair of $250.00 since it's out of warranty. Eventually, we get it back. However, it destroys the disks periodically after it displays on the screen, "Door to disk is accidentally opened." Yet, it really isn't. This happens. We called Sony and emailed Sony, multiple times. They say it is cheap disks that I buy. I buy Sony disks and they say excuse after excuse. They eventually say, "Send it in for no charge." I get it back 2 months later saying they can't find any problems. I even sent in a bad disk that you could see have video on it from looking at the disk itself.

I've been ticked off about this for months. I call today (not toll free either) after 30 minutes of talking with 3 people, they eventually put me on a transfer and I sit there for another 20 minutes before I hang up. There customer service is terrible. They should at least give me my $250.00 dollars back since I can't use the camera. The camera is unpredictable and unreliable. I have about 5 ruined disks here at home that have valuable video of special occasions on it with my kids, parties, etc. They are really bad to deal with and very hard to understand too. They put on hold in limbo multiple times. This is not the type of company we want our future kids to deal with. What's a guy to do about this? Help!

I sent my camera in to be fixed and they sent back the wrong camera. I was told that it was found and would be returned to me. Two week later, I called and they said that it was still lost. They told me someone would call back with an update but received no call. I called and asked for a supervisor to call but no one called and it has now been six weeks.

I needed the camera on several occasions and I am going on vacation on April 2nd. I do not think it is too much for a return call from Sony.

I have purchased a Sony Cybershot (model no. DSC-W130) on December 28, 2008 and Sony gave me warranty of 3 years. After sometime, I saw that my camera is not working. Then yesterday March 16, 2010, I went to Global Service, the authorized service center of Sony, Jaipur where I met a female representative.

She took my camera inside and after few minutes she said, "We can't repair your camera for free", and she gave the reason. She stated that this white spots inside the camera are a sign of water going inside the set. And if they repair my camera, they will charge me 4500/- Indian rupees. (while I have purchased this camera for only 9000/- Indian rupees from an authorized center). I have my bill and all formalities, but she refused to repair my camera.

I bought a Sony camcorder, model no# DCR-HC30, which I barely use. I started having problems with the screen recently. It kept going out, the colors where distorted and sometimes it wouldn't come on at all. I also have a problem with a message telling me that the cover is closed (which it wasn't). I decided to do some research and found out that there was a class action lawsuit settled and that my camcorder was included. I contacted Sony (I'm still on hold now, speaking with the third rep).

They're telling me that the lawsuit has expired and that I will have to pay $170 to get it fixed. Now, she (Stacey, ID #xxxx) comes back to tell me that she will transfer me to the National Customer Relations Group but "Let me tell you, they aren't going to do anything for you either. They follow the same policy. I'm only transferring you because you asked me to." I ask her why she would tell me something like that? I asked her if she forwarded my issue to them to give them a heads up. She hesitated and responded, "No. I'm just letting you know."

I explained to her that professionally and personally that she was undermining her company and as a customer. To put it short, I am disheartened and disappointed. She transferred me and I am on the phone with Paul, ID#xxxx, who tells me that he will send me a label to ship my camera to Laredo, TX to have it evaluated. I asked him if I would be charged for any part of this process: shipping, labor, evaluation, or fixing the problem which was covered under the lawsuit.

He responded that if it's just a CCD (screen) issue that I would not be charged anything to have it fixed but if it's determined that it's something else, I may be. I asked him if I would be notified before any repairs would be made to for approval. He said, "Yes." He also said that I wouldn't be charged for return shipping if I didn't any repairs or service, he said I would not be charged and he reassured me that my camera would returned (if unrepaired) in the same condition as it was sent.

So, as it stands, I had to speak to three reps who told me that they were in a position to make a decision whether to fix "their" defect or not, neither of them where willing. After I politely insisted on speaking to someone above them (which they said there was no one), I was transferred back to the States and spoke with Paul, who is sending me a shipping label to have my camera evaluated. We'll see how this turns out. Hopefully, they will fix "their" defect without causing any other problems and send my camera back to me in a reasonable amount of time. Pray with me.

I made a visit to UK in June 2009 and I bought a Sony DCR-DVD 150E DVD camcorder and DVD 8cm discs from the Sony Centre, Westfield London. I was promised by the shop manager that vat refund would be paid to me once I submitted the HM revenue and customs (Approved by the custom officer at the Airport).

After I returned back to Sri Lanka (my home country), I posted the above document and the receipt of purchase to address on the 15th of July 2009. I also included my bank details to deposit the vat refund. The details of purchase are as follows DTE of purchase 07-07-2009. Salesperson - Mahesh ** Invoice Number **. Vat Number 605 9986 96. It is very annoying that still the vat refund has not yet been deposited into my account.

I bought a Sony Cybershot DSC-S500 camera for my wife for Christmas in 2008. It has a plastic door for the battery compartment and the latch breaks due to a design flaw. I called about getting it repaired and was told it would cost $96 -- more than the camera's worth; for a plastic external door. I tried to email Customer Support, but they don't take email from U.S. citizens; if you're Canadian, you can email them.

After using my Sony DCR-TRV19, maybe 4 or 5 times (2 x 1-hour tapes), I noticed some vertical discoloration/distortion on both the view finder and touch screen. After searching the Internet for awhile, I found that the problem seemed to point to a bad CCD. The problem developed more than a year after purchase so I couldn't find any solutions other than sending it in for an expensive repair.

Eventually, it got stuffed into my closet where it sat until a few days ago. I turn it on and find that the video is now completely unrecognizable. Searching the Internet again reveals that there is in fact a huge list of cameras that have the potential for developing this problem, including my model.

Now, I knew before I read this article that I didn't do anything to break the camera. I used to work in a camera shop so I know how to operate and care for sensitive electronic equipment. The camera is still in pristine condition and hasn't been exposed to excessive heat or moisture (I even have the original box it came in which is also in great shape).

After spending a total of about an hour and a quarter on the phone with Sony's Filipino customer care people, I was finally told that I would have to pay over $200 for Sony to fix the camera. What really burned me was that I could tell from the tone of final rep's voice that she was not going to make an exception for me. Thanks, Sony.

No response for replacement, two months before I purchased a camera DSC- W180. Unfortunately, it has some manufacturing defects. When I identified the defects within one week after purchasing, I handed it over to Sony service center at Kannur, Kerala. However, they just told me that my camera should be replaced. After two months, they didn't give back my camera. There was a white spot on the pictures when it is supposed to be 10.1 megapixel.

I buy my Camara (DSC-w210) on 2nd Dec. 09 and i found the problem very much next day. Let me tell you the problem. 1) Whenever i switch on my cam it gives message "your bettary is not comaptable use right bettary. 2) There is spot on lense of camara. Problem in mother board of camara and lence.

However i have given this camara at my nearest service center (Star Services, Raipur) on 12th Dec. 09. but so far i did not get any feedback. My RAB No is 30675. [They] are requested that replace my this camar and issue new camara to me. As i know SONY is one of the best company as far as product and service concern. Please do the need ful.

I purchased a Sony DSC T100 camera approx. two years ago, it worked beautifully then it started fibrating & I understand there is a mechanical failure affecting the lens. The Sony T20 is having the same problem, and Sony is repairing said Camera. I called the service Dept., but they said No repairs for the T100. Sony will certainly not get more of my business.

I bought one sony digital Camera Model DSC - W220. They told me that its latest offering in Sony which was not true. Model infact is quite old. They sold me it at very high price (435 USD). 70% more than what its availble in hong kong for. loss of USD 180. outdated model.

This Sony digital still camera no. 7074552 with Carl Zeisss Vario-Tessar 2,8-5,2/6,3-18,9 lens has been a marginal camera from the time I bought it. Its variable lens never did operate smoothly or consistently. It seemed to need charging more than other comparable cmaeras. Now it doesn't function at all. It tells me turn off the power and then back on again. Yet the shutter doesn't open and the lens doesn't extend out from the camera body.

If this is an indication of the quality of all Sony products I am not impressed. I purchased this camera to use in a computer graphics imaging class and have been very disappointed. The instructor of the class said this camera should have been much more than adequate for the required work. I feel I missed some very valid shots attempting to get the camera focused and lens zoomed to proper distances.

I would like to send this camera back and get another of equal value in return or at the very least get this one serviced if it can be made functional.

A week later I got home it simply wasn,t there.

While I was deployed to Bahrain in the Navy I bought a Sony Digital Camera DSC-W55 at the Navy Exchange. Three weeks later the camera stopped working. I tried unsuccessfully to return it but I was forced to send it to the Sony Repair Department. Sony called me and told me that the warranty was void because the camera showed signs of corrosion on the inside which was not their fault. Sony argued that I must have gotten the camera wet, but this is completely untrue and just a scam.

Sony also refused to replace, repair or refund anything to me. The paperwork I received from them said "uneconomical to repair".

On September 25th, 2009. I was looking to buy an external microphone for my camcorder DCR-PC1000. I was not sure what kind of microphone was compatible with my camcorder. So I looked at Sony website to see what microphone would work with my camcorder. About five of them were listed on Sony's accessories & extra site. Among them was ECM-MSD1. After I saw this on Sony's website I then chatted (online) with Sony Support Representative and I was told that DCR-PC1000 was indeed compatible with ECM-MSD1.

While I was still chatting with their support representative I printed out a manual for ECM-MSD1 and read through it and I saw a phone jack. Then I mentioned to that representative that DCR-PC1000 does not have an external Microphone jack input. The representative said that he/she knew about that and said that I don't have to worry about the phone jack because I could just use the Active Interface Show.

As a result of this information that I found on Sony's website and received from their representative I purchased ECM-MSD1 on ebay.

When I received my ECM-MSD1 on Monday 28th, Sept 2009 I try to use my new microphone. But it look like they are not compatible or I need extra things in order to get it to work. I called Sony accessories department and see what I need to buy. The lady in that department did not know so she transfer me to the technician.

Their tech guy spent several minute to figure thing out with me. Later he realized that they are not compatible. I told him how I purchase, he looked at Sony's website and then acknowledge to me that information on Sony's website was wrong and they have to fix that and he said that it was a corporate mistakes.

This tech guy told me to contact their customer relation. Since customer relation was closed at that time I contacted support representative and I was still told that they are compatible. Later he realized that they are not compatible. So he suggested that I contact Sony Customer Relation.

Customer relation people called me back and the only thing that they offered me was it was not their fault so they can't help me. Now I can't returned my microphone because the purchase agreement was that as long as item arrived safely it cannot be return.

Today, Oct 3rd, 2009, a lady from Sony Customer relation called me back and said that according to their record no one ever told me that my camcorder and ECM-MSD1 were compatible. I asked her to check all the voice recording and chat transcript. And she even told me that I should not even called them. I was advised by the accessory department and support representative to call customer relation and they provide me the phone number.

me and my husband saw the store sony on orlando florida. because we trust the name we went in to the store. we bought a Sony Handycam DCR-SR47 ntsc they gave us the on on the shelf because it was the company policy and a sony lcs soft cam case and a digital tittanum s.wide2637. well we bought more stuff but then when to the hotel happy with the camera. i love to check and compare prices.

I check at soon as I got to the hotel. the prices on line were so different that we decide to go back and get our money when we saw it was to over price. we felt bad when back to returned it. they did not whan to receive it or give the money back. we ask them for the manager. he say you can call the police. nothing we can do. store policy.

then disapointed i deside to complain with you guys to see if this dont happend to some one else! we feel they rob us and disapointed with the brand name! because we thought it was a sony store a real store it had the name the colors!

In December 2007, I purchased a Sony CyberShot DSC-H5, after much study to find the right camera for me. I love my camera. The problem: I removed it from its carrying case a month ago (16 months after purchase) to take pictures of my grandchild. The shutter button was no longer on the camera. It had somehow fallen off in the carrying case. I know for sure nothing on my part had happened to cause this problem. I tried to locate a service area in Maine because I did not want to mail my camera. There are only two repair areas in the country so mailing is the only option. Furthermore, they require a payment of $171 plus tax before they will even look at the camera. I paid $400 for the camera in the first place. Their flat fee is nearly half the cost of a new camera. This is ridiculous. I'll be better off to find a camera repair person in my area that isn't Sony affiliated. The camera is useless without a shutter button. I will never buy Sony anything again.

I purchased a new Sony DVD 505 Camcorder from Best Buy here in Simi Valley on 11/06. On 12/07, one month after warranty was off, my LCD screen on my camcorder was black. I sent it to Laredo, Texas where they fix Sony Camcorders and was charged $211. One month after factory warranty expired, I've used the camcorder twice since then, and yesterday while using my camcorder, the exact same thing occurred, black LCD screen. I called Sony customer support and talked to a guy by the name of Matt. He told me to call the Laredo, Texas repair facility and they would fix it for me. So I called, like he said, and they want another $211 to fix the exact same problem. Something is wrong here. Bad parts or poor workmanship but if I decide to have it fixed, I'll have $422 in repairs in two and a half years since it was purchased new. I've seen these models new on eBay for $369. Is it worth getting fixed? Matt, from customer support said they would fix it for free. When I contacted the repair center, they said it was going to cost $211. I'll never purchase another Sony product!

sony would not help me and best buy suggested that i could pay to have it repaired. i put the camcorder in its case and put it away where i would not have to see it and be reminded of the poor customer service i had encountered. i recently pulled it out and went on line to research this camcorder and found out that when i had originaly contacted sony and best buy in 09-2007 it was under a recall. of course sony has no record of my phone call and best buy still has some of the worst customer service all the way up to the store managers. all i want is for there geek squad to repair my camcorder. as a result of this i tell everyone i work with and my entire family and anyone else who will listen not to buy sony and not to shop best buy.

I have purchased a Sony DSC-T300 Cyber-shot Digital Still Camera about 4 or 5 month ago. I was start having some problems with the unit. Pictures was showing red eyes and sometimes blurry. I contact Sony customer service. They took all my information and told me to send out to repair center in Taxes. I sent in the camera to the Sony Laredo Service Center in Laredo TX, I waited about 2 weeks. The camera has not returned.

I call to Sony customer center. Provide my name and other information they could not locate my information. I am not in there system so I ask customer service rep. can I get phone number in Laredo repair center. They provide me the number. I call that number someone name Daniela answers. I ask for my unit statuses. She does not have any information. Luckily I had tracking number. I provided to her and told her that it has been signed by name Luna. She told me that they have to investigate and I or someone will call you back. I have provided my home number and cell number. No call from them for 2 days now.

I call back. I got some dude name C. LOPEZ. I ask him I am trying getting status of my unit. He asks my home number. BHHAM he got all my information ask me what my name is and address and told me which model number I sent out for repair. He had all my information reading back to me. Then he says we were trying to reach you twice. I ask when sir? He says we were trying to reach you on May 9 and 10. (Of 2009) I told him that is Saturday and Sunday are you guys open on Saturday and Sunday. Right away he answers no. I ask how you can call me on those days. He did not answer and say we need $175.00 in order to repair. I ask that unit is in the warranty. Why do I need to pay? He say we found have usage on that camera. And right away he say we all ready sent back to you.

I called the Sony Support line and spoke with Felix Matthew. He told me someone from higher service center will call. I am not the only one suffering lost of my money on unskilled employees of Sony that hire making the decision on the product I paid for. They don't care they will find another job if they get fired but we lost money. RIPOFF

http://www.ripoffreport.com/reports/0/180/RipOff0180644.htm

I purchased a cygershot dsc-h50 digital camera. It works fine and I liked the software it came with, it was easy to use and sufficient for what I wanted. My computer crashed and the software went with it and I can't find the disc to download it into my computer. I tried online at the sony site and it just wouldn't download. Since I have downloaded other software for equipment I own I knew there was a problem. I contacted sony on livechat.

I spoke with Ricky, who tried to be helpful, but was told that the program was not available for online download. Of course, I could purchase the cd for a mere $29.99. This is ridiculous, I paid for the program when I bought the camera why should I pay again?

This is crumby service for someone who trusted the sony name to purchase an expensive camera.

I purchases a sony HandyCam DCR-SR47. I paid close to 500 dollars. The first bright beautiful day I went to use my camera and found out that you cannot see the screen when trying to film or take pictures. I could not film the surfers at the beach or my husband and children playing in the sand nor could I film our picnic 04/27/2009. I called the SONY Technical Support and informed them of this problem. I spoke with a woman named Heather who informed me that She was sorry for my inconvenience but SONY does not recommend using these DCR-SR47 in bright light and I should go find shade. THAT WAS NOT ON THE BOX WHEN I PURCHASED IT. In bright sunlight you can not see the screen so you cannot film or take a picture. I was so furious. Heather repeated 3 times "So sorry for your inconvenience. Who would make a camera that can only be used on overcast days.

I was then directed to another Technical Support person named Walter. He tried to explain that I can't use this camera if the sun is in front of me or on the side of me. Unreal!!!!!! you half to contemplate the movement of the sun and phases of the moon in order to film your family at a picnic. This is false advertising. I have also seen numerous complaints from others on this. I would like to get a group of people together to sue Sony for False advertising as the statements made to me are not written anywhere. SONY HAS terrible customer service. Poor products I am so disappointed and I have suffered so much physical anxiety over this. My husband is slowly dying with AML (leukemia) I spent a lot of money that I did not have to get this camera so that I could film as many days or nights or events that he has left. This is disgusting that a company can do this and get away with it.

We have been given the runaround on a camera that is on a recall, Sony says the part is not available and the authorized service center says it is, Sony has given us only limited information and when asked to speak to a supervisor, they are not available and only return calls at the time when it is convienant for them not when I am availble, they do not treat the customers as if the issue is of any value.

I bought a Sony DSC-W55 Digital Camera in June of 2007. The camera broke down in November of 2008. My problem is that my niece has the same camera and hers had the exact same problem. (She had bought the extended warranty at the store she bought it at, so she had it repaired.)

The camera was fine and then all of a sudden when I turned it on, the screen was black and all it read was ACCESS in the middle & it wouldn't let me do anything. The shutter keeps opening and closing & after it does it a couple of time the screen says turn the power off and on again I do this, but the same thing happens. Anyway, I went online and there are several complaints about this same issue. I called Sony, and they said they would repair it for $97.00. I filed a complaint with the BBB, so they are aware of my complaint, so when I mentioned my niece's camera they offered a 25% discount. By the way, a new Sony 10 Mega pixel camera is $149.......

I bought the Sony Alpha SLR camera when they were released. It appeared to malfunction after 1 month. I Was told to send it in for repair, after paying for shipping repairs were covered by warranty. Approximately 6 months later, same problem occurred, contacted sony, was told to send in for repair again. 7 months later same problem occurred. By this time I was getting a little frustrated with the camera and lost time.

I called Sony again and explained I was having a repeat problem. They said I should send it in again, which I did, however this time I was told camera no longer under warranty, and was told I would have to send $230 to have camera repaired. I contacted Sony, they said camera was now no longer under warranty. When I mentioned that camera still was experiencing same issues I originally had.

A not at all kind customer service rep asked me for the original purchase receipt, (which I actually had), he then asked if I had all of the info for the previous repairs (I did not, since I always informed them of repair requests, they gave me confirmation numbers. I was told if I could not come up with this info, there was nothing further for us to talk about.

I was forced to pay shipping charges on 3 occasions, and lost at least 1 assignment for lack of a functioning camera.

The problem originally was that when I turn on the camera I get only a black screen. Now at times, I get the black screen along with an overexposure when used outside in sunlight quite often. I have researched this particular model on the internet I have found at least 12 other complaints regarding this exact same problem. Sony has not taken action or ownership regarding this ongoing problem/defect with this model that consumers have had. It is referred to as the black screen of death.

On January 17, 2009 I contacted Sony and talked with I believe it was Joel at ext.4350 and then later with Katherine or Catherine. I contacted Sony about the problem again and they said I could not send it in unless it happens at least 80% of the time. I have not taken a data analysis of how often this occurs. I do know it happens quite frequently. If I hit my hand against the side of the camera at times it will then come out of the black screen and the same with the overexposure where it is way to bright. I do not think that every time I go to use the camera I should have to possibly miss out on my kids events or other events I may try to capture using our camcorder.

Sony also informed me that if it would cost more than 130.00 dollars to get it fixed they would contact me because this amount exceeds the cost of the camcorder. They informed it cost 140.00 for them to fix it the first time. The cost of the camera was 269.99 in addition to the cost of the extended warranty which cost another 69.99 or a total of 339.98 dollars.

I feel as that Sony is in breach of contract. They falsely sold me the contract saying that if I had problems with the camera my extended warranty would take care of the problem or it would be replaced at no additional cost (no lemon policy) to me as a consumer for three years from the date of purchase. I purchased the camera and the extended warranty in good faith over the phone believing that if there were problems with the camera the problem would be resolved for three years with no additional cost to me. They did not provide me the fine details of the contract or verbally talk about the fine details of the contract on the phone. At a later date, after the purchase I was sent the contract through the mail.

I am upset as a consumer and do not think I should have to worry about sending the camera in to be fixed in case they do not get the same black screen or overexposure. This problem has been ongoing frequently on and off for over a year. I have hesitated in sending the camera in because it does not happen every time I use it, however it happens often enough where I have missed our kids activities numerous times. They said if it did not happen when it is sent in I would be charged 45.00 against the 130.00 I have left according to them. I am tired of missing out on our kids events. I have decided to send in my camcorder a second time. I would like to know if there is anything I can do? I would also like to know if you know of any other complaints regarding Sony, this camcorder (black screen of death), the way they sell their extended warranties to consumers and possible breach of contract if they are not able to fix my camcorder.

Trying to get my A700 Digital Camera repair on the extended service plan that Sony Style sold me at purchase. I thought the plan was through them, in fact is through some other individuals. Finally gave up knowing that it would not get repaired in such an organization, but problem would be even more damaged. Don't buy any of these extended service plans.

That cameras in single mode, so I can get along without repair. Best never to purchase such plans, they are no more then scams.

I have a Minolta Diamge A1 camera. The sensor has failed, there has been a class action suit. Sony says time has passed. Do I have any legal recourse?

Camera is useless.

Purchased a Sony DSC-W50 about one year ago. About three months ago I began having difficulty, when you turn the camera on, the lens goes in and out and then there is a access error message on the view finder, it then tells you to turn the camera off and on. Searching the web I see that there are a plethora of complaints regarding this same condition and Sony's resusal to take responsibility for the poor quality. I will never again purchase a Sony product of any kind.

There were no instances of abuse, dropping, severe weather conditions, or anything else that contributed to this condition.

I have recently purchase Sony Cyber Shot DSC-T70 camera. Camera's display has stopped working while stil under warranty. I've sent my camera to Sony for repair. Than I've recieved a letter from Precision Camera indicating that there is an impact damage on my camera and the manufacturer warranty was voided and I have to pay $143.38, however, there was never any impact or damage to my camera. I never dropped and was the only user of this camera. Camera does not have even a smallest scratch on it. This is nothing short of fraud. Please help!!!

I had given my digital camera for servicing for a flash problem in my cybershot DSCW50 on 18/08/2008. But after getting a telephone call( on 19/08/2008) regarding the charges to repair it which was about Rs.2220/-, i refused to work it out and asked them to return to me. I got the reply that i shall take back my camera next day as they have to send it to the service center .But even after 13 days passed out i.e.today 01/09/2008, i could not get back my camera. The person in service center told me sorry for it and will try to get it in his office next day! i was shocked at this type of sony services. i am a doctor, the place of service center is 20 kms from my residence and i am not getting my product.

Also service center people are not ready to send it my my residence. I felt myself victimised by sony. All the way i have to spent my precious time and money to get back my own thing twice all because of [their] falut. Ihave a doubt whether my camera is in correct condition or someother damage sony people would have done during this period; hence not sent to the service center? I want to lodge this complain and get the compensation and action against this irregualrity

Last night I ordered one camera from sony's website for $254.65 and they charged me for two. when I looked at my account info on their website it said I only ordered one. When I called them to notify them of their mistake and have them refund my money from the unathorized transaction they said they were unable to do that. When I asked them where the money was that they took from my account they said it was a pending transaction. I explained to them that the money was already taken from my account and that if the transaction was pending why don't they cancel it. once again they told me they couldn't do that.

So I asked for the number to talk to someone at Sony's billing department to straighten it out and once again they refused. They said the only thing I could do is fax them my banking info and wait. If I do that then I have no way to know when, if ever, I will get my money back. So I asked them once again to connect me with someone that had the ability to help me get my money back and they said there isn't anyone I can talk to. I explained to them that this was their fault and that I needed to know how this can be resolved as soon as possible and they said they couldn't help me.

As a result of Sony charging me twice and not working with me to get back my money I am going to have to choose between paying rent and eating. The $254.65 Sony stole from my account was supposed to be for grocerys for the next two weeks. I do not get paid from work until Friday September 5th and my rent is due on Monday September 1st. I have just enough money for rent now after they took my money and I have to pay that.

I work for a roofing company so I am working long hours under hot temperatures and on high roofs. If I don't eat the I run a high risk of seriously injuring my self at work especially under the conditions I work in. Tonight I needed to go grocery shopping because I have no food at home but now I cant go. Tomorrow I have to show up for work after not having anything to eat since this afternoon.

I was happy for this my choise because Sony has an famous name in the world.

The package of this cyber shot camera is correct and I in my home first learned the instructions and after 6-7 hour initial charging battery according instructions apear date date hour and later steps were difficult to me because the power button is not in normal function . The power button work not because turn on and turn off is out function. My digital camera turn on with alternative playback button and turn off 3 minutes longer automaticly. I have a request to SONY > IS THIS A MALFUNCTION OF DSC-H10B MY SONY DIGITAL CAMERA. I hope to receive an efektive solving problem.

On March 7th 2007 I went to Circuit City to purchase a Digital camera. Since college I had worked as a commercial Photographer and an Artist doing social portrature, receiving numerous prestigus grants. I had stopped working to have a child and had not yet gotten digital equiptment. Two weeks after getting a DSC-N1 Cybershot it frame froze open. At Circuit City I'd Purchased a 2 year protection package and other needed accessories such as memory chips,to total a $947.27 Purchase.

I called Circuit City to ask for help; they said I had to call SONY to a repair center. I did that and sent it of with the needed purchase receipt copy. Two Months later I had not heard or received anything and called Precision Camera Repair: The man did not give his name, but Did say they received my camera and gave me a work number of E316-529-45 and said they were backed up on repairs and it would take a few months. I expressed my surprise but said OK. That was in May 07.

In November I still Had Not received Anything and my Mother was getting more ill. She had a Heart attack in early January and as a single mom and only sibling in the state I was her only caretaker ,a two hour commute to the Hospital/Nursing Home/House. And my 6 year old son was being reintroduced to his abusive estranged father with supervised visits at the same time. I tried to get someone to help me find my camera at SONY but they just passed me back Precision Repair- who just sent me back to Number after Number at SONY. No one helped me. they just said they did'nt know what I could do.

I Have always loved my Sony Products. IT IS NOW 2008. I Still do not have a Cyber-Shot $499.99 Camera or any equivalent form the MANUFACTURER/SONY/OR PRECISION REPAIR CENTER AFTER MANY MANY CALLS TO BOTH BUSINESSES! Can anyone Help Me?

I am out of $500.00 Dollars Plus a useless $150.00 protection plan and $300.00 of assessories and STILL NO CYBERSHOT CAMERA; THEY LOST IT.

I purchased a extended warranty for my Sony Digital Camera with the warranty card supplied with the merchandise. Few weeks ago I took my camera out of the case i keep it in and the LCD screen is cracked no longer works. When I called customer service, they told me that it is not covered. I read the contract online that explains that Accident Damamage from Handling is covered if listed on contract. They told me that I never purchased this portion of the contract...that was never offered to me!

Isn't this the most important part of having a extended warranty? I got no explanation to how I could have even got ADH. There was only one option to the extended warranty.

I bought a digital Sony Cyber-shot DSC-H2 Camera a little over a year ago for about $400. I actually loved it. Very easy and user friendly with great pictures. However, I recently put in two brand new batteries as I've done many times before, and pushed the power-on button. The camera turned on just long enough to tell me that the batteries were 'dead' (blinking battery icon). So I put those same batteries in a flashlight to test them, and they were fine. But to be doubly sure, I opened a new set of batteries and placed them in the camera with the same result.

I called Sony's customer service to learn how I might correct this problem, and after trying one thing which didn't work was told that the repair would cost over $150! This camera just BARELY made it past the warranty before breaking down and they want me to throw good money after bad to repair what is obviously a flaw in their systems? How long before the next problem crops up? And I wonder how often they've received this specific complaint? Regardless of warranty, shouldn't an inherent flaw require a recall of the product or some other fair practice to correct the problem?

So I have a $400+ camera that is worthless, unless I fork over more money to repair what seems to be an inherent flaw in the product.

Sony Service sells BOGUS FRAUDELENT Repair Warentee contracts when the sell the camera. My Cyber-shot got a hot chocolate spilled on it - and they wouldn't honer their commitment - said they couldn't find it. I gave them the number off the receipt (the camera was actually even purchased at a SONY store in Rehobeth Beach DE - so it was THEIR NUMBER).

Camera repair without the warentee was more than the camera cost...

Sony's repair service is ripping us off and SONY DOESN'T CARE. I liked the camera alot - lots of thought went into making it and it took great pics - quickly too - no waiting that intolorable wait for the shutter to click...

But this is rediculous - I'l not buy SOny again.

Hi im a sony customer from sri lanka. i have bought a sony W55 digital camera from colombo international air port (11 Jan 2008).on 13th July 2008 i have switched on the camera and it has stopped working with lens stucked with en error message please turn off & on. so i took the camera to Siedles Pvt. Limited, Ward Place, Colombo 7, Sri Lanka because its still under warranty.

at the sales point they have look at the camera and said it has been dropped and there wont be any warranty for that by showing small scratch on the camera panel. I told them it has not been dropped and please send this to the engineering department. They demand me to accept that the camera has been dropped otherwise they cannot help. please tell how can i accept as that it has been dropped when it is not.and how the customer care people say that it has been dropped without investigating properly. finally they asked me to sign the job card by commenting that customer doesnt know how the camera has damaged.

Siedles Pvt. Limited [is bad] and they even dont know what is the meaning of customer care. I have bought a Sony camera because of the excellent brand name of the company. but these people have ruined all your good name. And i must say it has not been dropped and please put a qualified technician and let him analyse the equipment. service centre manager told me by experience he knows that lanse stucks becaus ecamera has been dropped and that im lying if he is right then no problems but if he is wrong try to understand the feeling of the customer. at least he must be kind enough to listen to customer and give a reasonable answer, if he told me that we will send the camera to the engineering department and after analyzing we will tell you then it is fair. But they have demanded me to accept that the camera has been dropped and damage has caused by it.

They have tried some how to breach the conditions of the warranty and let me pay for the damage. i have paid USD249 to buy this camera and because of there unprofessional behaviour ruined my day and mentality and they have broken the trust. so now i am in a deep inconveince situation that they will damage my camera to get the revenge.

i bought my SONY digital camera DCS W70 during Jan 2007 from Saudi Arabia, with a 1 year warrenty period. it was fine till 2 months ago May 2008 when my wife was shooting with it and suddenly the LCD turned black and wrote no access.

I took it to SONY's authorized service centre here in Alexandria, Egypt where i live. It was checked by the service representative and told me it is a problem with the lens and needs to be replaced. I asked him why did this malfunction happen? He said probably the cam had a hard fall. I told him that my wife was shooting with it normally when this malfunction suddenly happened. And worse of all, this problem happened after the end of the warrenty period by 3 months, plus, changing the lense will cost more than 60% of the original price i bought the cam for. I'm very dissapointed with such problem and the high cost for repair, since this could be a manufacturing problem

Cost of spare part is almost 60% of the cams price. with that cost of repair i could buy another digital camera with same specs. But for sure it won't be SONY this time.

I have tried on three occasions to have my camera repaired, unfortunately they are unable to resolve the problem. If you call service, be prepared to spend at least 2 hours on the phone while you get transferred.

The camera is very good when it works, however, don't count on it when you need to take an important photo, like weddings or a once in a lifetime trip to Paris.

There is a very long file on me and my camera the DSCW50. I have tried on numerous occasions to work with Sony and unfortunately, they are unable to understand the problem or fix it.

There is always a long wait time on the service end and many transferred calls to various departments with me having to tell my story over and over again. Today, I have been on the my fourth try to the call center in over two hours and still I am on hold.

I work and am unable to stay on the phone for long durations of time. If the camera didn't take such good photos I would never purchase another. Purchase at your own risk.

Was referred to customer relations to get some resolution and placed on hold again. Asked for manager, none available. On hold for another 20 minutes - called on cell and talked with another rep while on hold with Sony shared the hold. Very Poor Customer Care -- hope the upper management is aware of how the U.S. customers are being treated!

Cannot rely on Camera for important events. Be sure to have a back up or disposal Camera when traveling or attending weddings etc. Very unreliable. Tried to resolve at Sony, but due to quality of staff, unable to resolve. Dont waste time with service, more cost effective to purchase a new Cannon camera

I bought a brand new sony digital camera and only used it for a week and the image screen fogged over and became non functional. Circuit City was of no help. I mailed the camera to Sony's repair center on the east coast and returned with message that could help accusing me of dropping the camera.

Loss of 500$

I think consumer's affair dept should hold Sony more responsible for their faulty products.

sony is not good about complains and customer service, you can say this again. I purchased sony cyber-shot digital camera (dsc-s40) from shopko about two years ago. The camera just stop working, I have no receipt, the sony website had a number in wi that I called and the customer service person (that supposed to make me go and buy more sony stuff that I was a fan for a long time said hey we can not do anything, you did not purchase a warranty so I guess you throw garbage what you have.

I responded saying that for a very long time I was buying sony and it is working good so I did not even think about getting a warranty, so I said what makes you think that I'm going to the store to buy another sony product if you do not want to keep me as a loyal customer and you just dismiss me without even offering sending me a discount coupon toward my next purchase, when almost my whole house is all sony this or sony that?

For what is worth to somebody, I will not purchase anything from sony again and I will turn anybody in my family against sony too. The sony customer service guy from wisconsin chose the stupid discount coupon over long time friend that probably spent over 6,000 in products from sony. Good job sony really, people without common sense is all you need to lose a lot of money. congratulation from a very angry customer.

I Purchased a camcorder in January of 2007 at Best Buy. Upon developing the pictures and viewing the videos, the camcorder was not functioning right from the start. I complained to Sony and they sent me to their authorized dealer for repair called, Precision Camera in Ensfield CT.

They returned it to me with itemization of repairs done to the camcorder. I proceeded to test this camera out by developing the pictures and viewing the videos. The camera was still not functioning appropriately. The pictures were blurry and dark as well as the video, but the video was muffled as well. I called them again. They told me to resend it to the authorized repair shop. Again, they returned it to me with an itemization of repairs performed. I tested it out again and it again was in the same condition as before the repair.

I contact the Sony dealer wanting to get a refund or replacement of the model. They opted me to get a diagnostic service from the repair shop. I then sent it to the authorized repair shop again. They found no evidence of anything wrong with the model. I guess they did not look hard enough. I kept getting the run around by both Sony Customer Affairs and the authorized repair shop, Precision Camera.

All these actions took place within few to several month after purchasing the camera. I guess Sony does not stand by their product because they sold me a lemon. The product failed on many levels and all I was asking for is a refund of my seven hundred + dollars what I purchased it for or a voucher to purchase another product. I have all the reciepts, correspondenses between repair shops and myself, emails, proofs of purchases, etc.. if you should need. Thank you for all your assistance.

I lost over seven hundred dollars from the Company as well as lost the opportunity to have pictures of the birth of my only daughter! Sony model dvd305

We purchased a SONY digital camera in 2005 and a SONY DVD portable player in December 2006 at Christmas. Both advertised hefty rebates. Both times I sent in the receipts, barcodes and rebate forms as requested. In 2006, About 2 months after I mailed the rebate in, I received a postcard stating that my camera rebate arrived too late to process. The deadline was mid-January - I mailed the rebate December 26th! The next year, after mailing in my rebate form, I received a postcard stating that the barcode from the DVD player was not enclosed. I knew something was not right, so I telephoned SONY. I had become VERY suspicious of SONY's business practices at this point, because I knew I had done everything right. Calling customer service was a joke. The guy didn't speak english (even remotely understandibly) and just kept apologizing and saying there was nothing he could do. It was maddening. I realize now (too late) that I am certainly not alone in this scam. The empty promise of a rebate lured me to buy the product. I am so disappointed in this company. This is one of the biggest scams going, and by a major company that produces fine products!

I was scammed out of $175 total.