Complain about a product or service

Sears

Raphaella of Miami (1/6/05):
We went into Sears and purchased a digital camera. When we went to take delivery, they were out of stock and sent us to pick up the camera at the Coral Gables store. We went to retrieve the camera and upon delivery the manager reufsed to give it to us because he said the camera was worth more than we had paid for it and we would have to pay the difference.

Penni Marie of Warsaw IL (1/3/05):
I purchased a Sony HANDYCAM on Nov. 14, 2004 to replace a camera I had bought as a gift a few years earlier that was stolen from a wedding three weeks earlier. I bought it with the salesperson knowing it was a gift to replace the one that was stolen. I was told of the 20% discount on camcorder accessories. I was not told that it had to be registered within 30 days of purchase.

I gave it as a Christmas Present, therefore it was beyond 30 days. Now I'm told [with a lot of problems] that there is nothing I can do about it. I feel that if you are going to give the consumers a gift from you, you should make it PLAIN ON THE BOX. That way we would know about future problems. We could take care of the registration in advance of deadlines!

Economically, I'm basically out 20% of whatever the recipient of this camera wanted to buy with this discount. Also I live in a very bad area for continuing to have a job, period. I can't afford for people like Sony or Sears to let us think we are getting a bargain when in the end, YOU win, and, as USUAL, its US, the, BUYING PUBLIC, who loses.

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