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Georgia of Port Richey FL (08/25/08)
Good morning, I purchased a Panasonic DVD recodered (model # DMR-EZ47V) from Best Buy on 10/29/2007. After i got it home and hooked it up it worked well for 6 weeks, then I heard a strange noise come from the machine while I was halfway through a DVD movie and the machine stopped working.
I took it up to BEST BUY on 12/12/2007 they kept it for 6 weeks and returned it to me. When it was hooked back up, it would not record and ther tray would not open properly, again I went back to BEST BUY on 02/29/2008 and again they took my machine for repair and kept it again approx. 6 weeks.
After I recieved it back, I did not open it or have it hooked up right away because I was on vacation. When I returned I had the machine again hooked up and again it would not record, once again, I went to BEST BUY on 05/14/2008 and again they kept it for about 6 weeks. Once the machine came back and was hooked up, it still wouldn't work. I made several phone calls to BEST BUY and was told to contact Panasonic directly.
I spoke with Arlene and was advised to send machine to Panasonic for repair this was on 07/16/2008. I was told they would send me a UPS voucher in the mail so I wouldn't have to pay, well they sent a letter and when I went to UPS store #5895 they charged me $11.94 to ship.
My machine was returned after about 1 week and worked for 2 days, this time it just froze up and would not record or even open the tray. I called Panasonic again and they advised they want someone from the support to walk me through some trouble shooting and if that doesn't work to send it again to Panasonic.
I am 64 years old and this machine cost me over $300.00. I have had it repaired 4 seperate times already with each time being a true problem with the machine. I just want my money back, Panasonic will not refund me my money and i feel this is injust as I have had the product for almost a year and have not had it in my possession for more than a few weeks due to the continious repairs. I know $300.00 may not be a lot to some, but it tooks me 6 months to save the money to buy this and it I can't even use it. I have all the papers/work orders/invoices and receipts. Please help me with this matter as I feel they are being very unjust for not refunding me my money. Thank you
I spend $300.00 on a machine that has been repaired 4 times and is still not working.
Yvena of North Lauderdale FL (04/24/08)
I purchase the Panasonic AG DVX100B for $3,249.99 plus 4 year Proffesional Video warranty for $500 and they never wanted to fix my camera when it needed to be repaired! When I'd call, customer service would put me hold for at least 45 minutes...then I'd end up hanging up...the times that I do call back.....either no respond or they'll put me on hold again! All i'm saying is that,Im a full time videographer, that camera is all I have it's not working properly....I need my money back ASAP!
They never call me back when they have all my information to contact me, thats just very unprofessional!
Robert of Fort Worth TX (12/02/07)
I had have the Panasonic PT50LC13 for only about 3yrs. For two of which my lamp inside has already burned out. Also, out of the three yrs I have had it, I have not been able to use for the entire of year of 2007. So in reality I've only used this model for 2yrs. The lamp has a 10,000hr life on it and I am sure in two years time there has not been that many hours used.
Khyati of Farmington Hills, MI (11/30/07)
I bought a Panasonic MiniDV Camcorder one and half years ago. I have used it only 3 times and it has gone bad.
When I showed it to the PANASONIC authorized service station they told me that the main PCB is defective and for repairs I will have to spend $175 minimum. I paid $245 for the camcorder new.
Elizabeth of Birmingham AL (12/05/06)
I purchased a Panasonic PV-GS39 in June 2006. We used it a few times to film our newborn. We have just now taken the time to play the tapes on the TV and convert them to DVD. There is a black dot on all the video recordings. We have cleaned the lens and checked both tapes. It is evident that there is something wrong with the camera internally. It is very unfortunate that we now have black dot on the center of our daughter's face for memories that are not replaceable. I called Panasonic and their only response is that we can either send it in for repairs which would cost $161 plus shipping (over half the cost of the camera) or we can send it into a company for evaluation. The evaluation is $50 plus repairs. This will also take several weeks.
A of Lewisville TX (08/19/06)
I bought my Panasonic PVGS31 in May 2005. I was happy with it until March 2006 My camera was in a diaper bag (surrounded by diapers) when the bag tipped over while sitting on the ground. Somehow this managed to break my camera. I sent it to Best Buy for repair who wanted 250.00 just in labor. The thing only cost 359.99 new! I am writing Panasonic and certainly hope they do wha is right, but I doubt it looking at all these other entries. If they do not, I also will never buy a Panasonic (anything) again.
Tracy of Las Vegas NV (04/14/06)
I bought a Panasonic digital camera last week to use in at an important function/job where I needed the pictures immediately afterwards (my film camera wouldn't cut it with processing time). Supposedly everything needed was in the box - and for $450 it should be! Unfortunately that wasn't the case. The software included with the camera does not work with Windows XP, however I was not told about this (nor does it say it anywhere in the manual) before purchasing the camera.
When I spoke to customer service, the woman suggested I take the camera back and get a different brand all together. She also suggested I buy the needed software - that supposedly was included with the camera - myself, for $40 and they would not reimburse me!! When I let her know I would be informing others of my poor experience with Panasonic she said "That's fine with me." I can only imagine what the CEO's of Panasonic would think of that!!
Regardless, I'm now stuck waiting 2 weeks for something that "was" (or so they say) included to begin with. Not to mention the two hours I spent trying to get this straightened out and speaking with Panasonic's RUDE customer service people. They do make great cameras, but I agree with other reviews - their customer service is horrible.
Anne-Marie of San Antonio TX (03/20/06)
I purchased a Panasonic GS-19 miniDV camcorder from Best Buy and 8 months after purchase, the camera broke. I sent the camera in for repair and the repair quote was $195.00. I only paid $331.00 for the camera. Panasonic has a 1 year parts warranty, but only a 90 day labor warranty. They do not stand behind their product at all. I will never buy a Panasonic product again.
Joon of Brighton U.K. (03/01/06)
High End Product lifetime expire along with the warranty. After spending $500 on the Panasonic FX-7 problem surfaced before warranty ended. And right after the warranty the problem became more frequent and in just a month after the warranty, the product broke down. Customer are left to bear the hefty repair cost and inconvenience. In a reply from Panasonic: "there is always some potential, as with any electrical appliance, for some component failure to occur over a period of time and use."
I agree if the product has expired its warranty for a period of time. But who would be convinced that it is a quality product when the fact is it barely survive its intended 1 year warranty. Panasonic quotes: "units are covered for 12 months on a parts and labour basis. There after it is the responsibility of the consumer if a fault should occur." If the product is only meant to survive precisely until the warranty expiry. Would anyone want to buy the product in the first place?
Emily of Lexington KY (01/16/06)
I ordered a new battery charger for my Lumix camera on November 20, 2005. It was due to ship on or around January 4, 2006, because they didn't have any in stock at the time. I have since waited 10 business days for this charger to arrive via UPS ground. After it did not arrive, I emailed Panasonic's customer support, asking about the delay. I was told that my charger was on back order with NO ESTIMATED SHIP DATE. It could be months until I receive the product.
It cost about ninety-five dollars, which was removed from my account in November. Panasonic is the only company that manufactures the battery charger specific to my camera, so requesting my money back would not solve the problem that I can't use my camera again until I have the charger. It is intensely frustrating. It is also impossible to find out how to go above the support representatives unsatisfactory responsives to speak with someone in a higher department.
Chris of San Antonio TX (10/03/05)
I called Panasonic on Aug 24 about a PV-DV203 Mini Digital Camcorder that I purchased on Aug 13th that was not working. I was told by Panasonic that it was under warranty and to take it locally to Sound Com at 1134 Basse in San Antonio and they would repair the camera. I took the camera to Sound Com the local Panasonic repair service on Aug 24th by Sept 11 after not hearing from them I went to see what was happening and they said that Panasonic said they were not suppose to repair the camera and that they would send it to Panasonic for repairs.
On Sept 26th I still did not know what was happening with my camera except that I've been given a major run a round and have been on the phone with Panasonic once again for a half an hour and that I will never buy a Panasonic Product again. I was then told by Sound Com that they sent the camera to Panasonic Service at 1705 N Randal Rd, Elgin Il. 60123. I again contacted Panasonic Customer Service to try and locate my camcorder. After another half an hour on hold I was told they didn't know where my camera was and they would call me back but they never did. I also emailed their online warranty service dept. from which I did receive a reply that the camcorder was in Elgin, IL.
I called the number Panasonic Customer Service gave me in Elgin on October 2ND. Elgin said the camcorder was sent to Bigston in Illinois on Sept 16 because they no longer repair that camcorder. I called Bigston and they finally located that they received my camcorder on Sept 22ND. They said that they had ordered the part needed on Sept 30th and that it may be ready in 3 weeks or so. I have never had this type of problem getting a product repaired or replaced. The camcorder had been a birthday gift for my daughter I do not know what to do to get the camcorder back and in working condition. But it does appear that a lot of other people are having the same type of trouble with Panasonic products.
Denise of Minocqua WI (05/27/05)
We bought a digital video camera on April 15, 2004 for $430.00. Not even a year later the camera broke down. We did'nt have three full tapes (8mm) recorded on it yet.The warranty was still in place for parts, but not LABOR!
We sent the unit to B. D. S. in Illonois to be repaired but they wanted $174.00 first to find out what was wrong with it. We had it fixed but we're not happy at all with the company. They said they might be able to reimburse us but we haven't heard anything from them yet. I faxed Mika the total amount for repair but never heard back. I'll never buy a Panasonic product again!!!!!
Nick of Bushkill PA (03/21/05)
The DVD Camera model no: VDR-M50 is advertised as being able to interface with the pc for reasons of downloading your video to pc for editting. the video camera comes with a usb cable and software which is suppose to suport this feature, however it appears that this is not a feature that the camera has, since the data is stored as a VRO file which is unique to Panasonic, therefore none of the software that came with the camera recognizes these file, which means you can't download your video onto the pc, which was one of the reasons that I purchased the camera in the first place. I visited some support news groups that had similar claims regarding Panasonic's shady advertising.
What I have noticed along with the many people that I corresponded with in the newsgroups, is that Panasonic isn't answering support e-mails regarding this problem. I think this matter should be investigated since it affects so many. In conclusion, I wish to either get a refund or be able to use the camera the way it was advertised and intended.
Roy of Tuxtla Gutierrez CHIAPAS , Mexico (08/28/04)
My experience with Panasonic Customer Service is very poor starting with an average of 26 minute wait times (6 attempts). I bought a Panasonic SVA V30 that had a internal battery charger problem. After waiting for someone at the Panasonic call center to answer, I was referred to All Electronics Services in Bozeman, Montana for warranty repair. I sent the camera to them in April. In June I spoke with Josh there who said he was working on my repair after he had all the accessories.
In July, Josh told me they sent the camera to Panasonic and he would check the status. In August, Josh told me All Electronics was no longer working on this camera, that there were many problems with it, that they had 20 bad returns and that Panasonic had returned my camera back to All Electronics. He indicated he was sending me the camera back without repair and told me I had to deal with Panasonic. After several long waits, Panasonic told were checking the problem and that they needed their rep to see if the camera could be repaired. Bottom line is I still do not have the camera. Panasonic may make good cameras but their customer support is terrible. Their customer service reps were rude and indignant that I was bothering them with my problem.
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