Olympus

My Stylus Tough 6020 (purchased in February 2011) somehow became flooded while using it in a shallow pool (seems to be a common problem with these cameras). I called the service department, got a repair number, and shipped the camera in as instructed. USPS tracking says it arrived at their facility on December 16.

A month and a half later the repair still isn't showing up in their online system and I can't get anyone to respond to me and let me know what's going on with my camera. Three emails got no response. Finally, my fourth email got a response asking for my name and repair number, information which was clearly written further down in the email chain. Five days later, still no response. This is the worst customer service I have ever received from a company. I will never buy an Olympus again.

After researching water-proof cameras, I bought the Olympus Stylus Tough 8010. The Olympus website shows it's water-proof to 33 feet. After I purchased the camera, the manual states it's only water-proof if I send it in at least every 12 months to an authorized Olympus service center. The cost would be postage there and return with FedEx or UPS and the cost for replacing the rubber seals which the company told me is $59.95! This comes to close to $100 every 12 months and no camera while it sits waiting its turn to get new seals.

I then asked if I could replace the seals myself, and I told them I understand this would cancel the warranty. They replied with no and that they will not let me do it myself. They refused to sell me the seal kit and seem to think this is all right. In fact, Olympus won't sell any parts for their Stylus Tough cameras.

I say this is false advertising and then highway robbery as nothing anywhere in the advertising of all of the Stylus Tough cameras gives accurate info. It included more then 8 different models in their line-up plus many last year's models and older units. So now, I am stuck with a camera that is not waterproof, and I am not very happy with this company's attitude of "So what? We have your money, so live with the camera."

All I can say is anyone thinking about a water-proof camera, do not buy it from Olympus Cameras. Olympus just doesn't stand behind its products and customers, if I pay $100 a year for new seals and shipping! Olympus only warrants it for 6 months, and if 7 months after the new seals, it leaks. You lose.

In June 2004, I purchased an Olympus C-740 Ultra Zoom camera for $349.99, a 4-year contract for repair for $59.99, a 512 XD picture card for $179.99 and a charger for $33.99 from Best Buy in North Attleboro, RI. At the time I purchased the warranty, I was told that it covered any type of damage. I asked specifically, if it covered for anything breaking from a fall. I named a lot of scenarios because I usually do not like to purchase this coverage because I am leery about the fine print stating something is not covered. This is exactly what happened. I am a very careful person with my belongings and am very careful not to even accidentally damage anything of mine or others. I still have this camera although I cannot use it and it is in a very good shape.

Two things happened, one is regarding this camera and the other is Best Buy. My son dropped the camera by accident and the battery door wouldn't close right. This was the only problem I had. I brought it to Best Buy and they sent it out to be repaired since I did have the warranty. I do not remember the year. It was between 2005 and 2007. The first problem I had was, they would not cover the repair and said that I would have to pay for it. The cost was really high and I declined. They stated that it wasn't covered. I explained to them that the sales representative must have spoken in error about the coverage. They would not concede.

The second problem was my camera was returned without the picture card. I had hundreds of pictures that had not been downloaded or developed. My daughter was in modeling and horseback riding. I had many pertinent pictures of her. I was totally devastated that the card was gone. They said they would call the company where they sent the camera for repair. I received no response from them and I had to call a couple of times before someone finally checked with that company. A week later, I was told that my card was nowhere to be found. The pictures were much more valuable than the camera or the picture card. Please, if there is anything you can do, I would be most appreciative. Thank you for your time.

I bought an Olympus camera FE-4030 Slim wide 4x zoom in July. In August, I was in Bali on holiday when suddenly, on day 23, the camera broke down. I was still able to take photos, but no images appeared on the screen, so they were 'blind' photos. Returning to Italy, I brought it to the shop where I had bought it (after all it had a two-year warranty and I had bought it less than two months before.) To my surprise, I was asked 20 for the mail expenses, but that was not the only and worst surprise which was expecting me. Two months later, the camera was sent back because it was impossible to repair it. Some photos had been sent together with the useless camera, showing as it was rusted here and there.

I am 100% sure that it didn't fall into the water, neither it was washed somehow. Certainly, when you are on a beach, maybe taking a photo, it is quite possible that a drop of water reaches your precious camera. Anyway, if Olympus produces cameras that can be ruined by a single drop of water, they should at least inform their clients. Or better, they should start producing something else. Good quality indeed.

A few years back, I bought an Olympus C-740 camera for which I paid $300. I worked hard to get this money. About a year ago, I purchased a one megabite memory chip to increase the number of pictures that I could take without changing the memory chip. It would not work in the camera. It was an Olympus chip and there was no warning that it would not work in certain cameras. I called the tech support for the U.S. and they told me that I could only use a 512 megabyte card which were no longer available.

In other words, I was a loser all the way around. I threw $300 down the drain for nothing. I am going to trash this camera and I will never buy another Olympus product again. I would advise anyone else considering Olympus to think twice if they want future improvements because there are none with Olympus. Sony would be a much better investment.

I sent my camera to Olympus Via Argos to be repaired, because it was turning itself off during use. However once it had been sent, Olympus asked for $40 to repair the screen which was not broken when it was sent off and when I refused, they asked me to fax a copy of my receipt via Argos and they would repair it for free.

I received it back yesterday but have found that they have not repaired it and the screen is also severely damaged to the extent that I cannot see anything other than cracks and blurs.

My girlfriend is celebrating our first anniversary and decided to celebrate it with one of the best beaches here in the Philippines - Boracay. In preparation to document our whole trip, we bought an Olympus T6020 digital camera. The features are good and exactly what we needed for our vacation: tough, water proof up to 5 m or 16 feet, shock proof and all. We are greatly satisfied when we used it when we had our snorkeling activity but to our dismay, the camera broke down when we had our helmet dive which is actually 7 feet deep. Well, we expect that the camera can handle it since the seller and the feature says it is 16 feet. Now we will try to return the camera to the place where we bought it and try if we can have it exchanged. Is it our fault?

We purchased a Olympus digital camera for my daughter for Christmas in '09. We found one at Walmart on sale on September 09, so we purchased it and put it the safe until Christmas. When she opened it and turned it on the screen, had a black fuzzy line through it, then it went black and will not come on. We took it back to Walmart, they said we had to sent it to Olympus so we did, they contacted us and said we broke it and had to pay to fix it, we took it from the store, to the safe, wrapped it, she opened it, turned it on, and it had had the line in the screen, then went black. If wrapping it, putting it in a safe, and unwrapping it damaged it, they need to make a better product. I spent $148 with tax for the camera, $10 for the warranty that Walmart won't stand by, and $15 to ship it to Olympus.

My Oylmpus SP-350 was a nice camera that worked fine for almost two years. It stopped working properly, so I followed the directions from the Olympus web site, packed it in a box, and shipped to the Cypress repair facility. Three days later I get an email telling me that they have my broken camera. So far, so good. Three months pass, no response. I called them and was told they need authorization and $106.00 to repair my camera. I asked them why have they not contacted me, and was told they sent me another email. Not!

Let's see, a new, way better camera, with more MP and with a new three warranty would cost me around $130.00. I told the customer service person I was not interested in spending $106 to repair a three-year old outdated camera that failed for no good reason. I asked the Olympus customer service person if they offered any rebates or upgrade programs to buy a new camera. I was told yes, and given several models with "discounted" prices based on my broken camera to be used as a trade-in.

A quick price check on the internet, and every "discounted" price Olympus quoted me was at least five to ten dollars more than every other store's regular price. The Olympus employee told me that their trade-in "discounted" prices were set by the company. What a scam! I will never buy another Olympus camera ever again. Pretty sad that Olympus does not get it. Pretty frustrating. Be warned, people. I know, if I allowed them to keep my broken camera, it would be fixed and resold by Olympus as a refurb. When they return my broken Olympus camera, I plan to smash it on the street in front of my house. Olympus, you don't get it, do you?

The FE-20 camera I purchased from Radio Shack in Norcross has terrible shutter speed. I reported this to their support and they told me to reset the camera which did not affect anything. They offered me an upgrade for $94.00 if I sent my old camera in. This is laughable because they told me the retail value is $100.00. It does not appear that Olympus cares whether the camera is satisfactory or not. End of story. I will now have to buy a camera that is satisfactory and be stuck with one that is not that I paid over $100 for.

I purchased an Olympus "waterproof and shockproof" camera for photograph documentation of emergency room injuries and traumas (I am a surgeon). The camera stopped working spontaneously after a couple of years of very light use.

I returned the camera to the Cypress facility and received an email stating that my order number was xx and that I may check the status through their website. A few weeks later the as I was checking on the status (no other email or notification was ever sent) I found that a charge of US$113+ would be required to make unspecified "repairs".

I called the customer service department and was informed that theyu didn't know what was wrong with it, but that was just the standard fee. I explained that the camera had not been mistreated and on the contrary was a "shock-proof and water-proof" camera that had only been used by a surgeon for medical documentation. The customer service man then said I was supposed to send it in annually to have it serviced and "checked" to see that all the seals were working correctly. I have many camera, none of which ever required such tender care and none of them are marked "shock-proof and water-proof".

The man said pay the fee or we'll just send your broken camera back. I told him I thought that was poor customer service and I would be happy to share my experience with Olympus with my patients and friends. He said "we will send your camera back to you, have a nice day" and HUNG UP ON ME.

In a time of economic challenge it is surprising to find a company so robust that they can afford to drive customers away. This doctor has been paid twice for the same work, both times by me, once by check and once through our family health savings account by Aetna insurance.

I sent in an Olympuus E510 DSLR camera to Olympus for repair. I was in the understanding that the camera was still under warranty as it was bought in Europe so should have a 2 year warranty. After nearly 2 weeks passing I recieved a repair invoice in the post asking for 163 for the repair. I got in touch with Olympus repair centre Customer Supportand told them that the camera was still under warranty and duly forwarded to them a copy of the purchase invoice and a copy of my bank statement.

After several phone calls and emails I was informed that the camera would now be repaired under warranty. So, I was now happy. I was told that repair time would take between 2-3 weeks. I have copies of all of these communications with Olympus. I told Olympus that I need the camera for my work and was told that my camera would be given priority for repair because of this. So, again I was very happy.

After two weeks had passed I thought I would send Olympus Customer Support an email asking how the repairs are getting on and when I am likely to recieve the repaired camera. After an hour or so I recieved a reply from them saying that my camera had not been repaired yet as they were awaiting my payment so as to proceed with the work!

So, rather annoyed by this, I got in touch again via email and informed them that I had already been told by Customer Support 2 weeks earlier that the repairs would be done under warranty. They replied and said that the camera is not under warranty now as the camera was bought in america which only has a 1 year warranty (the camera was actually bought on ebay through a distributor in the UK, so they want payment of 163-00 to proceed with the repairs (you can buy a brand new E510 body on the internet now for 220 which will have also still have a new warranty).

I am in urgent need for the camera for my work and have had to turn bits of work away as a result of not having had the camera returned in a repaired condition. Now, its going to be another 2-3 weeks again isn't it? For such a simple repair this is taking a great deal of time and costing me far more than the camera is even worth. It is ridiculous isn't it?

Over the last few years I have had several digital SLR's from various companies and each has had to be repaired, Nikons, Canons and Olympus. Probably one of the best user friendly digital SLR's I have used over the years have been Olympus, but if Olympus customer service is this poor then I feel I may have to reconsider this decision again. If the camera is not under warranty, which I was assured by customer service that it was, then I will have to pay for the repair, but I sincerely hope that [they] will give me a considerable discount in order to compensate for the poor service and my loss of work.

I havent had any reply back from Olympus Customer Support at South-end-on-sea, UK. What am I to do?

One of my great passions in life is to take pictures. I am a student and I love to capture fleeting everyday moments and immortalize it through a snapshot of a camera. For the past two years, I saved long and hard to be able to purchase the camera to best fit my personality. Upon my encounter with the advertisement of Olympus of a shockproof and waterproof camera, I intended to save up for it as I really wanted to be a proud owner of an Olympus camera. I took on several jobs to save up for this Olympus camera. When I have finally generated the amount to purchase an Olympus Stylus 1030 sw camera, I decided to purchase a digital camera from this brand last December 2008 from Hongkong. With the faith and such high regard that this is a durable brand, I did not hesitate to bring the shockproof and waterproof camera back home in the Philippines considering that the warranty only applies to Hongkong, where I bought it. Because I trusted that Olympus will not fail me. I trusted that it will live up to my expectations as from what I have seen from its advertisements.

Much to my disappointment, Olympus Stylus 1030 sw failed me. I was taken aback when I brought my Olympus Stylus 1030 sw to the beach a month ago. Considering it was a waterproof camera, I did not have any hesitations of bringing it with me in the water. But during the second day of my trip, the camera failed me. I was very surprised and shocked that the LCD screen turned white and then shut down with no power. Upon closer look, water seemed to have leaked inside the battery compartment which led to the failure of the camera. I was stunned by this event because I did not do anything that must have opened the battery compartment. Water just leaked in! Upon opening the battery compartment on dry land, I saw that there were water droplets inside the battery compartment, a sign that water must have leaked in the compartment.

Upon getting back to the city, I immediately brought the camera to an authorized service center for Olympus here in the Philippines, Servimax Technologies Incorporated. They confirmed that water indeed leaked inside the battery compartment which led to the failure of the camera. But because the warranty does not apply here in the Philippines as it was purchased in Hongkong, I need to pay a very big amount to shoulder the repair, almost the same amount of a brand new Olympus Stylus 1030 sw.

The camera is just 5 months old with me and I believe that it is too soon for it to be damaged. I have handled the camera with utmost care and delicateness but the camera simply malfunctioned to my dismay. I believe that the camera was never mishandled even if it was shockproof. Is this a factory defect or is the camera simply not waterproof as what your advertisements claim?

As a consumer, I was led to believe by the advertisements of Olympus about the product that it was waterproof. But clearly, from my experience, it is not and it failed the waterproof claim of the camera. I also found out over the internet, that many consumers are complaining about the same model of the camera that water leaked inside their camera despite being waterproof. The claims of Olympus about the said model were very misleading and I am very disappointed that I put such high regard to the brand, which I even deemed as my dream camera. I am very disappointed by the product considering that I did save for 2 years to purchase this kind of camera. I even asked my friends to buy this camera and trust in the Olympus brand, but due to this event, I was very disappointed and am having blurred notions about the brand image. I was failed by this camera as I did not get the service that I was promised through its promotions and advertisements.

What can be done about this? I hope Olympus can address this concern as they are misleading their customers who have trusted to purchase their brand but have failed them in providing quality service in their products.

I purchased an Olympus FE-330 series digital camera about 3 months ago. I was made aware of a one year manufacturers warranty on the product. I had the camera for about two weeks when I misplaced the charger for the ion battery. I did not use the camera for a little over a month when I found the charger. I charged the battery and tried to power the camera on and nothing happened. I assumed the battery life was zapped. I tried to locate a new battery (harder than you might think) at several different locations. When I found someone to test the battery, they stated that the battery was fine....it was my camera that was apparently defective. I called OLympus America to ask them about repairs, they informed me that without a purchase receipt, I would not be able to obtain any FREE repairs on my camera. THe minimum amount for a repair without my purchase receipt (who keeps a purchase receipt for a $150.00 product for three months??) would be about $90.00 plus shipping. I am about to trash the camera and buy another one...not an Olympus.

Defective olympus camera....A best example for substandard quality china product.

After purchasing digital camera, I experienced a terrible problem.Initially camera was functioning well for a period of 3 months, which I rarely used for at the most 4 to 5 times. Suddenly I faced problem with camera and found not functioning inspite of my utmost careful handling of the camera. Since it had warranty it was rectified by service provider and assured that I would not face any more problem in future. And now again I am facing same kind of problem inspite of my careful handling of the camera, this confirms the doubt, that it is sure a product defect and not related to mishandling of the camera.

Moreover I purchased the camera for 15,000 Indian rupees, which is a huge spend for me on this defective product. Being such a reputed company I never expected this kind of service. Because product has the problem I expect [them] to work to obtain a satisfactory resolution.

I recently purchased an Olympus Camera for 499.00. I've used it very little, the cover to the battery and XD card will not close, I have been very careful with this camera, and like others on this site, I cannot understand why the company will not stand behind their mistakes because the camera takes awesome pictures.

After reading all the complaints about the customer service dept of Olypus, I did not call them, however, after filling out this complaint I feel it is only fair to give them a chance to respond, although I don't have any expectations of getting results.

I bought an Olympus camera on the 9/8/08, I purchased this camera specifically to use for travel overseas, and had rarely used it, as there really is nothing worth photographing in my home town. On the 9/9/08 I took it out to view pictures, the camera made a strange noise as the lens came out, then lens then closed, opened, closed, opened. To view through the view finder, the screen, there was constant flicking on the screen, no focus. When I shut the camera, the same happened, the lens went in, then out, then in.

The next day, 10/09/08, I took the camera to where I brought it, hoping for an exchange, even though I was now wary of the type of camera, but I did not have time to have it repaired, I am leaving for overseas in one week, I told this to staff, they called people, but no, it had to be sent back. Ridiculous. The whole reason I bought it was for travel, and now, going by other people's stories of waiting weeks for camera's to be returned, I really don't like my chances of getting it before I go.

I will have to buy a new camera, another $200, and then be returned a camera that is possibly still faulty, to a town I no longer live in. By such time the new camera will no doubt also be past the date of refund or exchange, so essentially, I have been forced to buy two cameras, in the space of just over one month, knowing that one is somehow faulty. I will not buy or recommend Olympus to anyone.

My husband bought our family an Olympus Stylus 400 a few years ago for Christmas. Now, it has a lens problem where the lens comes out, then goes right back in before you can take a picture with it. It's rendered it pretty much useless.

After reading about others' experiences with this and similar Olympus products, I'm convinced I'm out an expensive camera, and cannot afford to pay for it to be serviced or replace it, as I'm out of a job, and my twins have hospital and doctor bills we have to pay.

I bought an Olympus 550 on Oct. 27. The camera developed a perceived fault within days. Phoned Olympus describing problem; the rep who was hopelessly unhelpful said I had to send the camera back. I was traveling at the time, and described my traveling difficulties to do as they asked; they said it was not their problem. Got back home after missing photo ops in the Grand Canyon, etc. When home I called again and they said I must send in the camera--would not offer any solutions over the phone. I sent email suggesting may just be an error on my part--COULD THEY NOT JUST TRY AND HELP? No. So I sent camera back to Olympus saying there is some urgency as we are going to Africa in Jan. 08.

Then my problems just began; I was referred to Head office who wanted my service warranty card. I told them it was probably in the box which they had, with the camera, but they said the camera was probably out of date. I suggested they check serial number or date on box, but they wouldn't. I never saw such an effort from a company to deny service to the point they suggested I was deceitful .They wanted $250 to repair a $250 camera . I told them to return it, and they they did. When the camera came back, the shipment date on the box was July 27, 07--and my warranty card was on top of the original box.

I shall never again purchase an Olympus product. I was director of operations for a multinational company, and this was truly a HORRIBLE experience!

Spent several hundred dollars to purchase Olympus Camedia D-565 Zoom Digital camera a few years ago for business purposes. I noticed that from the beginning, the camera suffered from intermittent power problems which I assumed was caused by faulty batteries. The camera would freeze when you took the picture & you had to open the battery door to turn it off and back on. Then the green lights would flash and the camera would beep repeatedly. The battery power indicator light would then show that the battery power was low (as if the camera drained all power in a split second). Sometimes you had to take the batteries out and let it sit for about 10 minutes, put a fresh set of batteries back in and the camera would work....but as time went on, the frequency of the problem increased and it became more difficult to re-start the camera. I have had absolutely no luck re-starting the camera for the past month or so. I did research on the internet and discovered that this is a very common problem with Olympus cameras, particularly those with sliding lens covers. If you go on E-Bay on any day of the week, you will find at least 25 Olympus cameras being sold for parts because of this or a similar problem.

I contacted Olympus, reported the problems/symptoms and asked if there were any recalls, particularly since this was a recurring theme in their digital cameras as evidenced by 100's of complaints of the same issues in a majority of their models regardless of price. The representative admitted that she was aware of the problem and told me that the capacitor most likely needed to be replaced. She promised to send me information on how to foward the camera to the manufacturer for inspection and possible repair at a minimum fee in excess of one hundred dollars. Olympus has been aware of this problem for many years and yet they do not recall the products or offer repairs.

The photos this camera takes at 4MP are absolutely amazing. It is a shame that these camera's have capacitor, lens cover, and power problems year after year that Olympus chooses to ignore. It is my understanding that the cost of the capacitor that needs replacing is only about $5.00, but the installation cost charged by Olympus is more than it would cost to buy a refurbished replacement model with a warranty.

The last time the camera froze, I had business photos on the camera that I could incorporate into my work product, resulting in the expense of having to go out and do all of my property inspections again and failing to meet my deadline. Olympus faulty camera cost me a long-standing, client and thousands of dollars in business generated by that client.

I bought an Olympus E300 a couple of years ago. Within a couple of months, the camera malfunctioned. I sent it for warranty repair and Olympus refused to repair under warranty, claiming the USB port on the camera was damaged and that this could only happen through abuse of the camera. I refused to pay for a repair and requested that they return the camera to me. They returned it to the wrong address and the camera was lost. When informed of this, they tried to claim it was my fault that the camera was lost. After many go-rounds, they admitted I was right and replaced the camera with a refurbished camera. In the meantime, I examined the plug on the original USB cable and discovered that it was defective and was the cause of the damage to the port on the camera. I sent them a letter and their response was that the issue was resolved, since they had sent me a refurbished camera.

Olympus replaced a brand new camera with a refurbished camera and never admitted that they were wrong. I never used the camera and will never do business with them again. Neither will any of my friends.

I sent in my Olympus C755 digital camera to Olympus America because the plastic battery compartment broke and it won't close properly. Prior to sending it in to the California service center I spoke to one of the service rep. She told me a simple repair would be 35 dollar; a total reconditioning would be 185 dollar. I stated it's not worth to spend 185 dollar on the camera and it is in perfect working condition except the battery compartment cover needs to be replaced. It is very difficult to get trough to the Olympus Service Center, because they don't answer the calls due to high volume calls, and get disconnected.

Finally when I got trough Olympus America wants to charge me 185 dollar. What a rip off! I originally paid about 550 dollar for the camera. It's not under guaranty now. Should i just throw it out? If Olympus won't stand behind their own products for service with out ripping customer off, where will the consumer get help? I certainly won't be buying an Olympus digital camera in the future.

Approximately 2 years ago I purchased a D-565 ditgital zoom camera. It worked well for about a year and all of a sudden the screen went dark and so did the pictures. I heard on the news that Olympus and some other companies were experiencing a chip failure with the exact same problem that I have. I contacted Olympus about the chip failure and they would not acknowledge anything about the issue as if it didn't exsist. I went back and forth with several emails but to no avail, they finally wore me out. All I got was 'send it in and we'll fix it and you can pay what ever it costs.' They know they have a problem. They know it's the light sencor chip.

Approximate cost was 300.00 and it never has been dropped or abused in any way. Doesn't have a scratch on it. I only used it to take pictures of grand kids and not very often. Now I can use it for a paper weight.

I heard about the camera recall back in March. I called and was told to send my camera back to them and they would either fix it or replace it with one that that was either the same or better than what I had. I had an Infinity 230 camera that I paid over $200.00 for back in 1995 or 1996. They went and replaced it with a the stylus 105 which I can buy for way under $100.00. I understand that that the camera was over 10 years old but the price I paid for it back then does not make up the difference now. I feel they could have at least replace it with a camera over $100.00.

I contacted them by phone and was given a case number and was told that a supervisor would contact me that day, that was over a week ago. I also filled out a survey to let them know how disappointed I was and never got a reply. I also e-mailed their customer service that replied someone would be in touch with me and that hasn't happened either.

Was promised $50 rebate for purchasing a P10 printer. Denied for not sending UPC codes (which I did send)

I purchased an Olympus Stylus 400 digital camera for $399.99 in December of 2003. I used it, but not very often. In August of 2005 I began having problems with the shutter. The camera would come on, the lens would pop out, and then it would retract and power off. I e-mailed Olympus and was told I would have to send it to one of their repair specialists for analysis AND if repairs were needed, they would let me know the price before repairing. Sending it away made me uncomfortable.

Eventually the camera completely stopped working. I could get the screen to come on and see what pictures were on my xD Card, but the lense would not function. I called Olympus and asked if they had a recall on this camera and they said No. I asked if other consumers experienced the same problem and was told not that I know of. With that, I took it to ACME Photo in Lima, Ohio. They had the camera assest and told me to repair the camera, they'd have to send it to Olympus and that it'd cost me $169!

I paid $399.99 for this camera and didn't want to have to put that much into it for the repair. I was aggravated, so I went online to see what that camera costs now brand-new. I realized they discontinued the camera, so I went to eBay. It was there that I found that someone was selling their Stylus 400 as is and that they were experiencing the same problem.

Olympus Stylus Camera - Lens Motor Failed within a couple of months of warranty expiration (warranty was one year). I told Olympus I did not want to spend another cent on this camera (cost with accessories was around $650.00) They said they must see the camera to be sure it was not abused. Camera still has tags. I found many complaints at the internet of lens motor failure and issues with Olympus service. They offered a 2 year warranty and I had to pay another $153.00. I again stated I did not want to spend another nickel on this camera. So there is an impass.

My complaint - this was an expensive camera and Olympus knew of and knows of the lens motor failure problem. I confirmed this with local camera repair personnel, the first Olympus technical was able to troubleshoot my problem within 5 minutes and internet forums confirm the problem. They should not be selling defective products to consumers.

I'm out $650.00 - plus another $15.00 in shipping. I want them to repair or replace the camera at no additional cost. It was in perfect condition - the problem is faulty design or manufacturing by Olympus.

I own the Olympus 8080 Wide camera and recently bought the C-8080 Wide Zoom reference manual through Olympus Emporium for $10 because I wanted a more complete manual than comes in the box. It just arrived today. What I was expecting was a manual like the manual that came with my camera only more complete. I had downloaded it from your website but wanted the bound one like my other more basic manual. However, what I received was a photocopied manual with 4 pages to one sheet stapled together with two staples..

The type is so small it is difficult to read and the print is not crisp like in the basic manual so it makes it more difficult to see. The diagrams are useless because they are so small. I can print the pdf manual that I downloaded for less than $10 worth of ink and paper and do a much better job than what I received. I thought Olympus should be aware of what the Olympus Emporium is doing.

Hi: I recently bought an Olympus c5050 from B&H of New York, and noticed the camera taking News Paper like pictures with big dots black and white. After calling B&H they told me that the warranty for returns or exchanges on digital products was only seven days, I was told to send the camera to Olympus, which I did and they received the camera on 06-26-03 as posted on their web site, also they advertise on the web site that the repairs will take 10 to 15 business days, today is July 31st and they told me that a part was ordered for the camera. They do not know how long will take for them to receive the part and fix the camera.