Nikon

On 14th September 2010, I have purchased a Nikon L110 camera (serial No. 71110194). Unfortunately, I'm suffering a lot of time with this because it's too much disturbance/fault. I sent that Nikon L110 camera more than three times to the service center with its problem on lens unit, date and time, memory, lens unit jam/error, auto delete and so on, on the following dates: 25.10.2010; 07.07.2011 and lastly, 27.02.2012 respectively. But when getting returned back, it comes with a new problem.

Recently, the lens unit jam/error recurred and I complained to the service center through their collection center and returned it for servicing, but they are forcing me to accept that I broke the lens of the camera. But when they checked it and problem was defined and seen, the lens was not broken at that period of time but after a few days on the service center. They forcefully suppressed their problem and blamed me about the fault of the camera. Now, tell me why should I accept this kind of blaming. I repeatedly contacted the concerned dealer in our locality for that and got nothing but assurance which ultimately compelled me to knock on your door. I have lost faith on the servicing company. It is my request to take necessary steps so that I may get back my camera or please give back the purchased money which I have paid. I hope you will reply with a positive response.

Faulty item conveniently lost - I reported a faulty Nikon 1 camera and as I am away working in Germany at the present, my partner who was in the UK needed to post the item back to the company. I traded numerous emails with them until I was sent a returns form that was filled in but could not find an address on there. I then emailed them explaining the form had been filled in but I required an address to send the item as I could not find it. At this point, I must specify I am using mobile phone based internet so it's limited as to what I can do. But I clearly stated what I needed the address for, and the emails attached also showed this.

I was provided with an address with no special instructions so my partner sent the item back via the post office. I left it a few days before emailing to chase up to be asked for my proof of postage which I provided. I was then asked for my address details and after that was ignored despite numerous emails. I had no communication. I was then forced to call them and spoke with a guy who basically told me that I should have used a Freepost address to send it and seeing as it hadn't been logged on their system, I must contact the Royal Mail and he would look into it.

I contacted the Royal Mail and they would only cover me for 46 pounds for a 400-pound camera so seeing as it got to the end of Nikon's working day and no reply from them even after receiving all email correspondence received that I had forwarded, I had to call again and spoke to a girl who was rude at best and felt a need to talk over me throughout the conversation. Once again, she told me I should have used a Freepost address which I was never informed about when I received the address from the advisor. I then said I wanted to escalate this as a complaint and was told I couldn't contact the CEO as he didn't speak good English but I could contact a manager and was given his name only. I wasn't allowed his email so I don't actually have any way of contacting him.

I then received an email from someone who said that I should have followed links to the Freepost address. Now I filled in all my details for the return and found no returns address or Freepost address, hence my emailing the advisor to get it and surely if that's their policy for returns, the advisor should have told me the Freepost address or referred me to these links, not provided me with an incorrect address which they clearly have. I am now left with them saying they will bear no responsibility.

My Nikon d5100 DSLR is only 7 months old. From the first day, it had issues with fast memory cards, which I had to return numerous times with no results. I now have to use a slow card to be able to use it. One day, I used my camera and worked fine. It turned it on a few hours later and the display showed a warning of "error - press shutter release button". I did this with no results. I have returned it to where I purchased it from and it has been sent to Nikon in Collingwood. It's been there over a week now and it's still being reviewed.

It's a 7 month old camera and shouldn't be having these issues in the first place. I paid top dollar for this and I am very upset and angry about wasting my money on a camera with so many issues. If this is not resolved, I will never be buying Nikon ever again and changing my camera preferences to a Canon.

My husband bought me a new Nikon Cool Pix S4100 for Christmas. I used it one time and when I went to charge it, it charged as normal. Then next time I used it and I needed to charge it, it wouldn't charge. I bought a new cord for it and it still didn't work so I bought a new battery. Of course, the battery worked in it but it still wouldn't work to charge or transfer pics. I found out that Nikon carried a one year warranty on the camera so I sent it in to be serviced. After two weeks, I finally was sent my service order number and when I opened up the invoice, it said I owed $89 and $10 for shipping and handling so it would be a total of $99 to fix! I was outraged.

They said that the AV outlet was broken thus voiding the warranty. I asked the woman at customer service why that wasn't covered and she said because of it being damaged. I said, "Since I only had it a couple of months and it is already damaged, don't you think that that is a Nikon quality issue, not customer issue and should be covered?" I can guarantee you that I did nothing to cause the damage. It looks brand new (and basically still is). But what made me more upset is that you can now buy this camera for $99 so why does it cost $89 to fix! They could manufacture me a brand new one for way less than that, I am sure! I am so irritated. I will never buy a Nikon camera again! I will stick with Kodak or Canon. What does the warranty cover? I feel very mislead and cheated!

I've bought a Nikon COOLPIX S6300 and the camera has been a defective piece. I've given camera to the service center and they are telling that parts are coming and I will take time to reach. The camera I've bought is defective from the starting day when I've bought it. But I need the camera immediately since I'm going out of the station. And the service center is taking time. I'm telling to replace my camera or give me a new one since I need it immediately. I hope you'll accept my complaint and look after my need.

Defective Equipment - My husband spent close to $500 on a Nikon DS3000 camera for me. I used it two months and the camera failed to accept the memory card. It is covered under warranty but I had to pay close to $30 to mail the camera to New York to get it fixed! I wanted to take the camera to a local repair but there were none available! I feel I should be compensated for this cost!

I purchased a Coolpix S8100 camera for Christmas. Camera began to scroll erratically at about day 100. Problem continued. I contacted Nikon at about day 110. I sent camera to Nikon. Nikon claims camera is damaged (100 images, maybe max since holiday). Nikon will not cover under warranty, wants $100 to repair for a $200 camera that's approx four months old. Don't buy one. This is not your father's/grandfather's camera company.

My husband bought a D7000 in Courts Singapore PTE LTD on April 2, 2011 for my son Michael. Last Jan 2012, in the course of taking photos for his project, Michael notice a black streak appear in the photograph. We brought this to the Nikon Service Center for diagnosis and service here in the Philippines where we reside. We were advised that it was due to a broken shutter blade. The technician mentioned that it was tampered with and therefore not covered by warranty. While we exhausted all means to convince them that this unit has never been opened, tampered or improperly used, the technician would not accept the service warranty. We were constrained to agree to pay for the cost of the shutter blade. At that time, we did not consider sending it back to the Singapore store where we purchased it because my son needed the camera for his thesis and the trip to Singapore was not likely. After more than one month, the technician now informs us that the sensor has been scratched. Again, he points to the customer for tampering with the sensor, one month after he had opened the camera.

Our family has been a loyal Nikon customer. Over the past 20 years, we have been completely satisfied with the Nikon cameras (from the Nikon 35mm One Touch, EF100, TW Zoom 85, and the Nikon DX). At this time, however, we can only conclude that 1) the unit we bought had manufacturing defects, and 2) the exclusive distributor and service center in the Philippines is unreliable. We have filed photos of the shots taken before the black streak occurred and the series of photos before the unit stopped operating altogether. We would like to send these to you for your assessment and appreciation through email. Please advise us where we can address this matter. The D7000 unit SN 8086536 is officially still under warranty. We request for a replacement of the unit. Please advise us if we should send the unit back to Singapore. I would truly appreciate your response soonest.

I purchased a Nikon Coolpix digital camera model S700, serial no. 70410042 from Mustafa Centre, 145 Syed Alwi Road, Singapore on 01.04.2009. Recently, I found that the camera images are full of unnatural colors and blurred. I contacted Nikon service center in Mumbai, India and they informed me that lens has gone bad and other parts are also to be replaced. The replacement charge is almost same as the price of purchase, S$388. It's Nikon workmanship that is known for years. I have been a Nikon fan ever since. Unfortunately now, I really do not know whether I shall ever buy a Nikon product in future.

I bought a camera for my wife and we started having problems with it. I sent it back to the Nikon company and they kept it for about 3 months and said they fixed it but it is still doing the same thing. I am dissatisfied.

I purchased a Nikon D3100 plus lenses, got my special offer of $40.00 cash back on a prepaid cash card from Citibank. I did not spend immediately, popped in my wallet "as emergency cash". I came to spend (because I noticed it's only valid for 12 months), but got refused twice, as insufficient funds at the check out. Is this embarrassing or what?

I checked the online account facility to make sure the original cash back was indeed loaded to the card in February 2011 and saw that it was loaded correctly but for Aug 2011 until January 2012, Citibank had debited the card by $2/month for management fee! This was a cash back offer, not an offer to provide me with a fee charging my bank account!

I really like the camera but I really don't like this. I didn't buy it for the cash back for now I have it, I don't see why/how Citibank can erode it like this. What happens when the balance is $1.00? Do I incur a fee of $2 for February 2012 and start owing cash to Citibank!?

I have just learned that Nikon has stopped selling parts to camera stores and dealers other than "Nikon authorized repair facilities. " This is ridiculous. Clearly, the total ban on sales of parts to independent repair technicians or consumers has nothing to do with technology, training or even the quality of repairs. Most repairs don't require specialized tools or training. In fact, I have learned that most of the repairs sent to Nikon's factory service center are sub-contracted out, mostly to overseas contractors.

Are you trying to make things difficult and inconvenient for your customers and the shops that sell your equipment, which means the stores can't help their customers. Not too smart! In fact, it's a good way to lose customers. I bought my first Nikon, a Coolpix. It needs a battery cover that I now can't get without traveling nearly 100 miles round trip. It's not only my first, but also will be my last Nikon! When I need to replace my DSLR, I can assure you it will not be Nikon (not only that, but information blanks that didn't say "required" must still be filled in for the complaint to go through).

I got a Nikon Coolpix L24 a few months back. I realized that it is a relatively cheap camera, but would expect to get more than a hundred photos or so before it died completely. The lens stuck out when the batteries died and I can't get it to turn on with new batteries. Seems to be an issue with Nikon cameras these days.

My Pentax optio w60 is several years old and has taken thousands of pictures and is still going strong. I highly recommend Pentax over Nikon.

Nikon Lens unit came apart while I was shooting. It still has Nikon's manufacturer warranty on the lens. There were no physical damages to the lens. It was never dropped or hit against, there is no scratches or dents on the body. The lens was used just a several times, since I bought it. I shipped it to Nikon's Service Center and they refuse to fix it under warranty, trying to charge me $114.86. I replied to their email couple times and it bounced back. I tried calling them, had no luck. This is a manufacturer's defect, that they do not want to take responsibility for. They must fix it under warranty or if it''s not fixable, they should replace it.

My camera is not accepting the alkaline batteries. Unfortunately, I changed the battery setting into Coolpix battery. Please suggest how I can fix my problem.

I sent the camera for repair. The tech said they would not charge. The pins in camera were bent and could not charge. I purchased it in March 2011. I sent it on 07/15/2011 for service. I phoned and tried to talk to someone in charge. I talked with a representative and he said he would talk to the repair tech. I could not get to a person in management to respond. This is the smallest charging connection I have ever seen. If it was damaged, it was from the male charging plug. I contacted the Better Business Bureau. They sent a formal request [twice] with no response from Nikon. This is on file at B.B.B. No action was taken by Nikon.

I have had this camera 11 months and have been disappointed in this product from day one. My mom's Nikon $100 camera takes better pictures than this $400 one. If I fully extend the zoom, it is blurry. Any slight movement of the object makes the picture blurry. The lighting is never right. The lens cover now doesn't open all of the way automatically. I have to push the covers back the remainder to be able to take a full picture. This is not a user friendly camera. I do not advise anyone purchasing this camera.

I bought a Nikon D5100 few months back. Within a month, I started observing dust inside the LCD. I immediately went to the service center. As per them, it is due to my careless usage of camera. I also use other cameras, Sony and Canon. I never faced this issue with them if it's due to my careless handling. As if they did a big favor to me, they cleaned and told me next time onwards to be careful.

Not even a month passed, again dust started appearing in LCD. I again took it to them. Now, they say I am not supposed to use this camera outdoor much! They again cleaned it for me and warned me, no warranty from next time onwards! It is clearly a manufacturing defect, trying to be put on my shoulders. Now I cannot take my camera for any outdoor shoot!

Last year, my mom bought me the s3100 to use to film hurdles. I have used the camera for maybe a total of three times, since I got it, and have kept it in perfect condition (in a padded case and everything). I decided one day, that I wanted to use it to take some pictures. So, I plugged it in, and nothing happens. I took the battery out, and put it back in and the power button lights up, and the light starts flashing, indicating it's charging.

I hit the power button, in an attempt to turn the screen on, and the camera instantly stops charging, and the screen remains black. I haven't used this at all, and I see no reason for the battery to be drained. After seeing all the complaints here, I think I'm going to steer clear of calling customer service. Stay away from Nikon products.

Nikon S8100 Lens won't work. I bought Nikon S8100 and lens wont work. I just used it for six months. Expensive product but not good.

This is the second Nikon Coolpix S4100 I have had in two years. The first one went bad during our summer vacation in 2011. I purchased another one that very day and now 6 months later--bingo, the same problem. The lens opens and almost immediately closes and displays "Lens Error" on the screen. Guess I'll have to go buy a Cannon for the Alabama vs. LSU BCS game party tonight. Yeah, I know, Nikon will say it has been dropped or abused but not so. I've had it with Nikon for good. Well, it's too late to get this one working for our big BCS party. I do not intend to contact Nikon again and have to argue with them. I do plan to start a campaign on Facebook, the State of Alabama Consumer Service Div., and with my Alumni Association against Nikon.

Nikon Coolpix l22 battery door won't stay shut after 6 months. This is the second Nikon in 2 years with the same problem. I won't ever, ever buy another!

I have had problems with rubber parts falling off of my 2 year old pro-level Nikon D300 camera. I have written Nikon-both the President in Japan and the Customer Service Manager in the USA. I asked that they loan me a camera while they repair this camera since I am a professional photographer and can't afford to be without a camera for an indefinite period of time.

This is a camera that cost over $2000 and in less than two years it is literally falling apart. I was told that the rubber grips could loosen due to suntan lotion. I have been a professional photographer for 30 years and have never experienced the nonchalance of the Nikon Customer Service. They really could care less that I have a camera that won't function properly due to shoddy craftsmanship. The Customer Service Manager actually said to me in our last conversation "It is what it is".

I am very disappointed in Nikon at the moment. My husband bought me a nice Nikon camera for Christmas last year which was covered under a year warranty. In June, the flash completely stopped working so I sent it to the repair department. They told me it would take only a couple of weeks which was great because I had a big trip at the end of July. A month and a half later, I called frantically because I still had not received it and they had to rush it to my house. 3 months later, I had the camera on my wrist and I bumped it into a counter. It completely stopped working. Again, I sent it to get repaired. I got 1 letter saying that it was covered under warranty and I owed nothing.

A month and a half later, I checked its status online and it said I owed $133 with shipping. I had been told shipping was always covered under warranty. Upset, I called the repair service line. The first man I talked to spoke little English and he told me that he couldn't help me because his system was down. I asked to be redirected and he left me on hold for 15 minutes. I called back and talked to a woman who didn't really know her company's policy and she was of no help. But now that I am out with $133, after receiving such a high quality' camera, I can definitely say I will never be recommending a Nikon to any friends or family and my next camera will be what I've known and trusted before this, a Canon.

Purchased a Nikon Cookpix L110 last December for my daughter at Walmart. The bottom plastic attachment for the tripod connector was cracked. I didn't think much since I knew my daughter would not be using a tripod. Big mistake. About 10 months later the lens turret would not retract. I've seen similar complaints about this camera from others. I sent the camera into Nikon for repair estimate. The estimate was $165, almost 1/2 the cost of the camera. I asked for a re-evaluation. All this took months! Re-evaluation was the same amount. I had purchased extended warranty thru Walmart--this made no difference to Nikon. Here's the clinker: they said that because the tripod plastic connector was cracked, the camera was obviously dropped and out of warranty! I explained that the cracked plastic was on the camera when we got it!

Nikon held us up for almost 2 months. We were without a camera or solution. Nikon basically has taken the position that we dropped the camera, which we emphatically did not! In the end, Nikon did not honor the warranty, did not offer to fix the camera, did not offer a replacement camera, and did not offer a reduced repair fee. Nikon did nothing. I'm surprised at such a large well known company not standing behind their product.

My boyfriend bought me a Nikon Coolpix S220 while he was visiting here on one of his few trips from Australia. He bought the camera in March 2010, and it had a two-year warranty. In Feb. 2011, it broke while I was on holidays. The lens would not stay open, eventually it closes itself and says "lens error" in the screen.

I sent it in to Nikon, and received the very same camera back about two months later. I was fine with the same camera as long as it worked. And it did work for another few months, and then the exact same thing happened. It read "lens error". I have since sent it back, it's been almost two months again. Christmas is in five days, thanks for the memories Nikon!

My concern is when I get my camera back again, maybe in Jan/Feb, and then the warranty expires in March, the damn thing will break again on April 1st. Then what? Should my warranty not be extended for the time that my camera was in your possession and not mine? I hope someone in my family has a camera over the holidays and not a Nikon!

Camera #1 - a Nikon S3100. I like the quality of pictures and ease of use. However, the lens error prevents it from working after a few months, so I abandoned it. Camera #2 - another Nikon S3100. The Lens error prevents it from working after 4 weeks, so I sent it back to the factory, results pending. Camera #3 - disgusted with the S3100 lens errors, I bought an L24. Easy to use, good quality pictures, lens works much better, but LCD screen cracked after four days of use. The camera was not dropped or struck, it just broke while it was in my coat pocket. Conclusion is Nikons are too fragile for everyday use. Change to a sturdier brand.

I bought a Nikon CoolPix S610 digital camera at my local Staples store on October 28, 2011, which I was going to use on my month-long trip to Europe and on a cruise. Four days later, in Rome, the battery suddenly went dead and would not charge. I couldn't even get any of the buttons to work on the camera. I tried charging it several times, to no avail.

For two days, I had no camera, but once I got on the cruise ship (Celebrity Equinox), I had the photo lab there take a look at the camera and they couldn't get it to turn on or charge either. They told me that it might have been a battery issue, but they didn't want to mess with the camera since that may have invalidated the warranty on it, so they told me to either wait and try buying a new battery in Turkey (our first port of call...where a battery of this type would have cost about the same as the camera cost! ) or I could buy a camera on board the ship. I opted to buy a new camera, a Panasonic Lumix, for $199.99, which worked perfectly for the entire trip and continues to work perfectly.

When I returned home to Philadelphia, I took the camera back to Staples for a refund, but since I no longer had the original box for it, they said I had to contact Nikon to get a refund or they could only give me an exact exchange--the broken one for a new one. I didn't need another camera at this point, so I contacted Nikon and asked for a refund. Their response: no refund because the camera wasn't bought on their website! How many people purchase a camera on their website instead of in a real store?

They also told me that I had probably not charged the camera properly and it was my fault that it was broken. (I'm reasonably tech-savvy and know how to operate and charge a digital camera properly.) They offered to fix it at my expense (both repair work and shipping), and I asked them again for a refund, saying that the camera only worked for four days. They refused. So I took it back to Staples today and they were good enough to give me a new camera in exchange for the broken one. I will try to sell the new one so as to recoup my $169.99. Nikon is a horrible company and I will never buy another product from them.

It seems to be a very bad product selling by Nikon. I bought a Nikon CoolPix L24 now on its 5th month but within the 2nd month, it only got battery leakage and switch problems and all money have been wasted. It seems to be a very faulty product associate with Nikon.

I was so excited when I bought my Nikon D3100. I used it sparingly as I was afraid of something happening to it. I was using it one day when the shutter door stopped working. I called Nikon and they told me to send it in. I sent it in with a prepaid postage label for them to send the camera back to me. A few weeks later I got an email telling me they were not covering my camera due to it having a cracked case; so there was impact damage.

Well, I never broke the case. The camera had been well taken care of. Nikon and I went round and round. Finally, I gave up and contacted UPS for an insurance claim. UPS told me they were approving my claim; then I was told they were denying it because Nikon refused to give them the camera saying I refused to have the camera fixed?! What? I have an email proving that I wanted the camera fixed. So now it's been three months and still do not have my camera and I am still being bounced between Nikon and UPS. Nikon is outright refusing to work with us at all. Never again, Nikon! Never again!

My Nikon Coolpix S3000 has destroyed four batteries and displays the message "battery exhausted". I have spent many hours researching this issue on the internet and found that hundreds of people are experiencing the same issue. I then scoured Nikon's website, and only after I created an online account, was I able to "find" information regarding this problem. Nikon states "When the Rechargeable Li-ion Battery EN-EL10 was inserted in the camera and charged, charging sometimes did not stop after the designated amount of time had passed. This issue has been resolved". They say the firmware must be updated on the camera and a new battery must be installed. There are two problems with this: 1 - Nikon is not reimbursing customers the expense for replacing batteries and 2 - the updated firmware does not work.

Before I downloaded the software (was waiting for fourth battery to be shipped), I contacted Nikon customer support asking if they are going to issue a service advisory or reimburse the costs of replacement battery. They emailed me "Thanks for the inquiry, we're sorry you're having problems. Please install the Firmware Upgrade once the battery arrives, this Firmware does address the following issue". Since I installed and replaced everything per their directions, and the camera still doesn't work, I emailed Nikon again and asked them to replace the camera. I have not heard back from them. If they don't respond, I would be more than happy to participate in a class-action lawsuit!

I bought the Nikon L22. After taking less than 10 pictures, the camera fell, lightly I might add, from my pocket. I was sitting down. The LED view finder shattered inside the camera and now you cannot see to take pictures. I wondered if this is typical of the brand and their customer support?

I won't give any star for this kind of quality. Last year, I bought a Nikon P90 Camera from the States but I didn't use it for a long time because I don't travel much. But later after a couple of shots, it just blacked out and didn't show any images in its screen. I tried to have it repaired but service didn't accept international warranty so they kindly asked me the whole money I'd spend on the cam for a repair. Now I keep the camera as a masterpiece of Nikon quality at home and fondly use my Olympus instead. Hugs to Nikon family.

I brought a Nikon coolpix s4100 camera about 3 months ago from Fred Meyer. I took it back there because the battery wont charge. It took about 3 months for it to die only to realize its faulty and wont charge.

I was told to contact Nikon, and send the battery back. They said about a month later, I had to pay $22. I shouldn't have to pay. This is a known issue with the battery not charging, it's is there problem. They are putting faulty batteries in new cameras. They need to replace and honor it and reimburse or compensate me for shipping.

They don't care about losing customers it seems. I've talked to about five people and I'm getting the runaround. It's two months later and still nothing. I will never buy Nikon again.

Nikon is dumping products considered unsafe in Japan in the USA and other countries. A law was passed in 2008 in Japan concerning safety of batteries which some Nikon products do not meet. Rather than fix them, they decided to stop selling the products in Japan but continue elsewhere.

It has a very remote possibility, but the fact that they are knowingly doing this is disturbing. Will US customs seize them?

Hi! My name is Vanitha **, I am based in India. I was on an official trip in Ireland for a short duration during which I've purchased the Nikon Coolpix S3100 from the distributor Nikon Europe BV.

The problem with my cam is that I've hardly used it once. Now when I'm trying to charge the batteries through adapter or USB, the batteries are not getting charged. Now I've returned back to India and it's very difficult to find a store over here. It would be really appreciated if the brand company Nikon could help to resolve or fix my issue. I'm pretty much sure that a company would not want to lose their client.

I recently bought Nikon's f2.8 24-70mm lens that cost me more than $1,700.00. The lens did not focus correctly (right out of the box). I spent several weeks trying to get Nikon to acknowledge the problem, sending them several photos. But I kept getting the runaround. I finally shipped the lens to the California repair center. Sure enough, it has been in the shop for repair about 2 weeks. I informed Nikon that since the lens did not work correctly to begin with, I should receive a replacement, not a repaired product.

The latest response from Nikon (ref #**) is that they will not replace their defective product and I will have to settle for the repaired lens. I am not rich by any means and $1,700.00 is a lot of money to me. I am very disappointed with Nikon's failure to treat me fairly. During my last telephone conversation with them, I was told that the call center is located in the Caribbean. I asked for the U.S. number and they hung up the phone on me. This company has no accountability. I will continue to tell the public about their unfairness and shoddy quality of their products.

The shutter on my Nikon D3100 camera jammed, with one week left on the warranty. I called and they told me to send it in and it would be repaired for free. They said it was a two-week turnaround time. Nikon has now had my D3100 for over a month, and the runaround I've been given has been unreal. They are still waiting for parts to come from Japan and told me it needs another week for that alone. They keep pushing back the date every time I inquire.

It is very frustrating. You'd think they would keep parts for a best-selling newer model in stock somewhere in the US so they won't need to get them from Japan. And even if they do need to get it from Japan, they have airplanes nowadays. Are they bringing it here on a rowboat? It's a great camera, but they have some of the worst service I've ever encountered. One guy told me that if I'd brought it in personally to Long Island (more than an hour away), it would only take a week, but if you mail it in, then you're looking at a minimum of three weeks. But if they are getting parts from Japan, then what difference would it make? This has been a really frustrating customer service experience.

I received a Nikon S4100 for my birthday. After using it about 5 times, it would no longer charge. I researched online and have found that many people have the exact same problem. Unfortunately, it was over 2 weeks of the purchasing date. Otherwise, I would have just returned it to the store and bought another brand. I called Nikon. They said there was no recall on it, even though I said it is a known issue that many people have with this model. They told me that I would have to pay to ship it there and for it to be fixed. I am very upset that my brand new camera does not work, and I have to pay to have it fixed when it is a problem they have created.

I bought a Nikon COOLPIX L23 and it has a battery heating problem since the first day.

Rating: zero.

Nikon cameras are known for the battery door breaking. I had it for six months and the latch on the door broke. I called the Nikon company to see if it is under warranty, she said yes. I sent it to Nikon, it cost me 3.00 first class to ship it to them. I got a bill for 99.50 to fix a door (12.50 was charged for shipping).

I was told it would be under warranty. I also have an extended warranty through Shopko. Shopko told me to send it to the company. Nikon is a joke. They should have told me it wasn't covered. To get my camera back, it is going to cost 12.50 for shipping and handling.

I will never buy a Nikon again.

My rating for my recent dealings with Nikon should read zero stars. And from what I've read on this site, others will agree, especially those having problems with the Speedlight SB-600 flash. On 10 December 2010, I purchased my Speedlight as part of a bundle from Best Buy (D90 with lens, zoom lens, and Speedlight). The flash was never fully charged. I swapped batteries numerous times and reset the unit as well (as recommended by my first dealings with customer service). Nothing worked. I put the unit aside and borrowed another one until I had time to take it back to Best Buy. Since I hadn't bought a BB service plan on the flash, I had to send it to Nikon myself. A few weeks passed before I got around to that, but I did. Within a reasonable amount of time, I received an estimate for me to be approved.

According to the message, I had neglected to include the proof of purchase, and I had. The representative was polite and helpful, providing me with a fax number and instructions for sending a copy of the receipt. The fax I sent on 11 July was never received, so I sent the POP in an email on 28 July. I received a confirmation email for receipt of the message, but no further correspondence until 3 August.

When I called again in August, I was told that my warranty was invalid. Nikon claimed that they received a unit with the same serial number for repair in September 2010 (If they had already received and worked on the unit, they didn't fix it, since it never worked for me). When I asked how that was possible, Nikon had no explanation. They suggested I talk to Best Buy, which I did. For the first time in my dealings with Best Buy, I was disappointed in both their attitude and response. The store couldn't do anything to help. According to the Geek Squad agent, it sounds like Nikon is "messing with me." Best Buy suggested a computer error on Nikon's part, but there's nothing they could do for me.

To summarize, Nikon wanted to charge me $109.50 to repair a flash unit that costs $218.25 and never worked straight out of the box. I'd have them send it back so I can have the satisfaction of trashing it myself. But from what others have posted, that'll cost extra as well.

I purchased a Nikon S3000 camera on 12/12/10 (Nikon Australia Pty Ltd). It worked fine until last week, June 2011, and I sent it to customer service using its warranty to get repaired. I sent everything required via mail, the only problem was that the copy of receipt was a little bit blurred. So I mentioned on the copy, using my handwriting, if you need a better quality I can email it to you.

First of all they didn't get back to me after three days, although I sent it via express email, and we are in the same city. I called them and asked if they received it, a staff responded and said yes, but will send me a text message soon acknowledging me. I got the text then saying that I will be given a quote/estimate. I called them immediately and asked about the details. No more details. The same person replied that I will be given estimate next day. Next day, I received a text saying it will cost me $180, despite the fact that I purchased it $140 (repair cost is more than camera cost) plus I was still on warranty (one year) I didn't expect any cost. I called them again and asked about the reason, the same person replied. I told him it is nonsense the cost of repair is more than camera price and how come warranty doesn't apply? He said it's a liquid damage, blah blah. I said, are there any other options? He said they might be able to offer me a brand new one from stock with cost of $50. I accepted the deal; however, he said he will check with his manager.

He called me that afternoon and said deal is not possible. So only option will be repair with the cost of $180. I said no, please return it to me. They emailed me a confirmation and I replied with that. Next day they emailed me saying it will cost me $50 to return it. I called them to ask why? Same person replied that it is our policy, and that is the admission fee to give you a quote! Basically they wanted to charge me for doing nothing, I complained and asked to speak to his manager. He said he is the manager. So, he said the only option to pay nothing would be disposing of the camera. As I had no option, I accepted it. But really disappointed and upset.

My sister purchased a Nikon Coolpix S70 for me last Christmas, 2009. The camera worked well until August 2010, when I dropped it from waist height. The lens stopped focusing normally and some minor damage to the case. The camera was sent in and the repair price seemed okay, so I approved the repair and my sister offered to pay the bill.

I was filled with joy to have my camera back, took photos of pre-Christmas events, Christmas and some fun at the Zoo in January. I finally downloaded the photos into the computer and was dismayed to learn that the problems still existed, though not as bad. My cell phone still takes better pictures than the Nikon, even after the repair. I sent the camera back and they told me they had fixed it, and that any problem, must have been my fault. They even said they had evidence of a recent impact. They claimed the camera was repaired perfectly.

I was very careful from the time I got the camera back until it was sent back to Nikon. So if the camera was dropped after the claimed repair, it could only have happened in their possession or during them shipping it. I sent photos to them to prove this, but they just seem interested in charging me for the same repair they supposedly did the first time. I will definitely not recommend Nikon to anyone. I'm very disappointed.

I had purchased a Nikon SB-900 flash over a year ago. I started experiencing problems, with the flash overheating, so I submitted it to Nikon for repair. When I was contacted for the estimate repair, it would cost $121.50. My flash is still there, not yet authorized by me for repair, since I have seen hundreds of complaints by other people having the same issue. I keep getting different answers from Nikon as to the proper batteries to use with the flash. I feel like this is a defective product. When I had asked to speak to the repair department, I was told they don't have phones. With all these complaints, shouldn't the flash be recalled? Can there be a class action suit?

I bought my daughter a DS40 Nikon camera at Best Buy for about $450. It came with a 55 MM lens, we were told on the date of purchase that Nikon had a 5-year warranty on the lens. After about 6 months, the lens started ticking and wouldn't adjust properly and you could hear grinding when you tried to focus. It became very hard to zoom and you could hear rattling inside the lens, and it finally quit working completely. We took the lens to a camera shop that would ship the lens back to Nikon for repair.

After about 2 weeks, the shop was told the lens was damaged by impact and could not be repaired under the warranty. I know the camera was not damaged as my daughter treats her camera like it's her baby, she even named it. After reading several reviews from other people, I find that this happens a lot. Nikon uses the excuse that the camera was damaged by the owner and refuses to replace, forcing you to purchase another lens or another camera. I am very dissatisfied with Nikon and refuse to purchase any other products from them. Consumers beware, Nikon will not replace your lenses if they stop working or break!

Purchased an s210 2 years ago. No warranty left. Barely used the camera, always in a case and properly taken care of. Now, it has a lens error that prevents the camera from being used. Stupidly bought a S220 and the same thing happened. Very very upset.

In 2008 I bought an AF-S VR-Nikkor 70-200mm f2.8 lens. The lens was partially submerged after a sudden hard rain. I called NIKON to get advice on what to do. I was told to let the water drain out as much as possible and send it to them for repair. I was informed that the lens could be repaired for $450.00 I let them do the repairs as I was assured that the lens would be good as new.

I bought the lens via American Express and the people at American Express said they would pay for the repairs or replace the lens as needed. I chose to repair the lens since Nikon gave me an assurance. Now in 2010, I began to see a film develop in the inside of the lens. So I send the lens back to Nikon to clean off the internal portion of the lens. I get a response back from Nikon that the lens is beyond economical repair. I called Nikon to make sure they did not get my lens mixed up with someone else's.

They said they had not. I still have a lens with water damage because it was apparently not properly serviced when they received it the first time. The service representative told me there was nothing that Nikon could do for me. So now I have this lens that may at anytime fail during any future photo shoots because I trusted Nikon to fix the lens instead of replacing it.

I bought a brand new Nikon D40 Camera at a local Camera Retailer in May 2009. For nearly a year I think, I used only automatic settings on the dial. Then, I began to use other settings after becoming more comfortable with the camera and noticed when I uploaded pictures I'd taken at a certain ISO (1600). I saw a tiny blue dot and a line, the same color along the left side of all my photos. It was sometimes present at other ISOs but always at 1600. I paid full market price for this camera.

I decided to go online to see if anyone else had the same problem with this brand of camera and found same complaints all over the web. There seemed to be no recourse but to send it back to Nikon for repair and foot the bill yourself. I worked in a few factories in my 20's many years ago. I was even in the inspection department in a few of them. What I am seeing would be called a design defect or a defect as a result in the way it was assembled. It would not have gotten past the Inspection departments.

Everyone seems to be okay with paying these companies full market price for the camera kit and later, paying to have the defect corrected as if it's normal for a camera to have design defects and not tell the consumer they are there previous to purchase. I found it's not only my camera but others Nikon has produced since then and other brand names like Canon. I called the retailer I purchased it from recently and was told I could bring it into their store. They would send it off to Nikon and the repair cost minus taxes would be $199.00. I paid over 600.00 for the entire kit (lens, battery, memory card etc.) How can they get away with this?

On June 12th 2006, I purchased a Nikon 24-120MM zoom lens with a 5-year warranty. In the past year, this lens developed a gradual catch or sticking over its full zoom range when moving from zoom to wide-angle. There is absolutely no sign of physical abuse (dropping, etc. ) nor has the lens been forced. The problem occurred gradually the way a wheel bearing on your car might do when you notice a gradual increase in wheel noise - not like the sound you might immediately hear after running over a giant pothole where something was damaged. When I returned to Nikon in CA, their position was and is that I damaged the lens. It would not have failed had it not been abused! I expected help and got hubris.

I must pay $226.96 to have this Nikon product repaired! This is not what I expected as a response to my first warranty request ever from this respected company and not including the SLR Nikon body, I paid $2,154.90 for two Nikon lenses. It looks like there is nothing I can do but to warn other prospective Nikon buyers not to do it. Their warranty means nothing and to me, their name means less.

I have a failed $514.95 Nikon product that is useless at this time. I refused to pay them for what I believe is incredibly shoddy Nikon warranty policy.

I had purchased a Nikon L-22 camera from Hypercity Mall in Navi Mumbai,India. Barely 2 months after purchasing it, it has stopped working. Initially when it did not come on, I thought that maybe the batteries were low. But then I put in new batteries and it still did not work though the power light came on. After 2-3 days when I again put fully charged batteries, the camera sort of came on, the monitor became grey and the message of batteries exhausted was displayed.

Now, I am thinking of taking the camera to the service center. But really at the moment I feel that I maybe I should just return the camera and ask for a refund from the mall. How can I be sure that it won't go bad in another month or two. I am disappointed in Nikon.

I bought a Nikon Coolpix S210 over a year ago. Recently, for no reasons, the battery lid wouldn't stay close anymore, minor issue I thought! But, unfortunately, it wasn't. I brought the camera back to the shop where I bought it (Jessop in Cambridge UK). They send it back to Nikon who said that, since the camera was bought over a year ago, it couldn't be repaired on the warranty. "Fair enough!" They then send me an estimate of the repairing which was 66 pounds! I just find it "very disappointing" to say the least. The camera cost me new 90 pounds and they are asking me 66 pounds for the replacement of its battery lid!

Anyway, this was my first Nikon camera and obviously the last! I have been a Canon customer for years. I have bought many Canon cameras and never had any problem whatsoever.

I purchased a Nikon Coolpix L20 Camera on 2/16/10. I have only used it a few times and I have kept it in a Nikon case since I bought it. I took it out to use it one day in August and I got a lens read error and my lens was stuck so I called Sears where I purchased the camera. They told me to call Nikon and that it was under manufacturer warranty for a year. I was told to send it off to Nikon. A few days after Nikon received the camera, they sent me an email stating that it would cost me $87.00 plus tax to fix my camera. So I called Nikon to find out why it wasn't under warranty, and they told me the lens was bent and the camera had been dropped. I have never dropped my camera. The camera has been in a case since I bought it. I will never buy another Nikon product and I wouldn't recommend one to anyone. Nikon does not stand behind their products and the manufacturer's warranty isn't worth anything.

Nikon Coolpix digital camera gave out 'lens error' as usual before two years old. Not an item. I will keep purchasing over and over again every couple years.

The camera was returned for a minor issue, while it is still under warranty. It was returned with a beyond repair judgement (rationale: water damage"). My Nikon CoolPix was sent for repair a couple weeks ago. The quality was originally quite good. I sent all the necessary documentation, warranty information, and paperwork. After several weeks, I was notified the camera was "beyond repair". Note: the camera was returned on my doorstep, with severe water damages, and the rational for the camera not being covered, was water damage.

Ironic! I returned the camera for basic repairs: "zoom" issues. The Costco Corporation will be given a detailed account of the event, so they can better judge the wisdom of selling certain Nikon products. Please correct this matter by sending me a new CoolPix or a similar model. Thank you for your prompt attention.

Six months ago I purchased a Nikon Coolpix S60 point and shoot camera. Now, I get a "lens error" message and all web advice points to sending it back to Nikon for repair for a cost of $150. After six months, this is a rip-off. I bought a Nikon thinking it has an excellent reputation. I'm done with Nikon!

I am thoroughly disgusted with my Nikon LS digital camera. It has stopped working 3 different times and each time says Lens Error. Currently, it appears it is not going to ever work again. Nikon will do nothing about it. The camera cost $180.

I bought a Nikon Coolpix S60 whilst on holiday in Las Vegas-- a big mistake. After 7 months, the power unit went, as I live in the UK they said the warranty was invalid and I need to pay up or I have no camera. I did pay 100 Pounds later and got a functioning camera. Six months later, an error message, "Lens Error", keeps appearing. Again, I got the same old story with their rubbish Customer Service. So yet again I sent the camera away to be fixed for118 Pounds this time. I know it is expensive but I like the camera and the functionality, however I will never buy Nikon again,and would advise anyone I speak to not to either. If the camera breaks again, I will be sending it back to them with instructions for a very painful disposal enclosed.

I received a Nikon S70 camera as a gift last December. The camera worked fine for a while. In February, the screen was black with a fully charged battery. The camera went back to Nikon and when it finally came back, I had left it for a while then started to use it again. Every image is out of focus and the flash works sporadically. Nikon had me send them a few photos, then never gave me a reason for the blurry images or the flash not working. They jerked me around by having me remove the battery and memory card then reinstalling both and resetting the camera to default. Nothing worked but they will do nothing to correct the problem.

Aside from online battle with customer service and numerous phone calls, I wrote a letter to customer service but never heard back. I now have a very expensive paperweight.

I bought Nikon D3000 and Nikkor DX 18-55mm f/3.5-5.6G VR lens. I discourage Nikon's use of plastic for rear mount lens to attach the camera instead of metal. After removing and inserting lens 28 times, now the mount became worn out. Nikon was very happy to charge me enormous cost for replacement mount, which warranty does not cover. They said it's due to customer abuse. The lens were not designed to be removed and inserted repeatedly. They laughed at me as I should purchased a thousand dollars N lens that have metal mount and capable to switch lens as often as I want. I returned my Nikon camera and lens back to the dealer and refunded my money.

I vowed to never purchase Nikon ever again. They use plastic parts to save money and become a windfall profit. They do not care about their customers. Just spread the word to avoid the purchase of Nikon products until they clean up their ** behavior. Also, make sure to check all different brand lenses to avoid plastic-made mounts. Cheap plastic lens rear mount instead of metal. The connector is made cheap, non-gold coated. If this continue, the lens will be loose, not secured in place, may fall off from the camera metal mount, ruin the lens and make Nikon earn more money.

Nikon is not consumer friendly and does not address issues fairly. I bought a camera Nikon Coolpix L100 and only 4 months and it stopped working. I did have lens damage from the first day I owned it but it worked fine after that and then just stopped working one day months later. Nikon wouldn't fix just the issue and said they needed to charge me for the lens as well as they needed to return it like new. Despite numerous requests to just fix the issue. In addition, there are numerous complaints on this product for the same issue, so it wasn't just the lens damage from the day I bought it. I have now had no camera for summer and had to pay to ship it UPS for them to look at it. I couldn't speak to a supervisor and the cost to repair was as much as a new camera. Horrible service and not a consumer friendly business.

I bought a Nikon D40. The lens had problems from the first day I bought it. It would not auto focus properly. After a year, the lens finally stopped working completely. The lens had a 4-year warranty, so I sent it in and they refused to repair it, claiming it was my fault. The lens was never dropped, nor received any sort of impact. They sent the broken lens back and forgot to send me back the original receipt. I will never buy Nikon again. Hello Canon. Lens is $120 new but I refuse to buy another Nikon product so I am out $500 total for the camera.

I purchased a Nikon CoolPix S560 less than a year ago. To my great disappointment, I picked up the camera yesterday and noticed that the battery door latch was broken, so that the battery and memory card are no longer secure. The door was not even handled recently, so it appears that it snapped on its own. I called the company and they told me that I could send it in for repair but that it would cost me. I informed them that I investigated this problem online and saw that it has been a long-standing problem with their products. Yet, the company has done nothing to correct the problem. It appears to me that this may be purposeful so that they make more money off of their defective devices.

I bought a digital Coolpix S230 for Christmas. It has a one-year warranty and I bought an extended warranty. By the end of January, the camera was displaying "lens error" and didn't work, so I sent it in with all paperwork required. The service order says "lens error, no charge." Nikon had the camera for 7 weeks, claiming they were waiting on parts. During that time I called CS to inquire about the camera and request that perhaps they could just send me a voucher for a new camera, but was denied. When it was returned to us, it still did not work right out of the box, so I called customer service and sent it right back again.

I called the company to complain and was told by a CS agent that if the camera has the same problem over and over, you can request a replacement from the company. This time the repair took 2 weeks, but again the service order said "lens error, no charge." When it came back, it worked for about 3 weeks and once again, displayed "lens error." I contacted Nikon and received paperwork to return it for a 3rd time. The most recent service order says "lens error/unrelated redo", but I have had enough. I have contacted them and even spoken to management in an attempt to get a replacement camera instead of sending this one in repeatedly for the same problem. I was told that it wasn't the same problem and that the second and third time was considered "misuse" by us and that they repaired it as a customer courtesy! They claim that the second time it had a broken display (out of the box from them) and the third time it had "sand" in it--not true since the camera had not left the house.

I was told that since it was "misused," that invalidates the warranty. Never during any of the repairs did anyone say anything about misuse or invalidation of the warranty prior to that. Bottom line: since I gave the camera to my daughter for Christmas 2009, she used it a total of 2 months and they've had it for the rest of the time, claiming we've "misused" it. They said they will not be fixing it again. I think this is ** and I will never buy another Nikon product. After reading all the other complaints about them on this site, I am going to do everything in my power to spread the word about the terrible customer service and warranty practices they have. Since they have refused to work on the camera again, and chances are that it will still display "lens error" after it is returned to us again, I consider myself out the cost of the camera and the warranty $170.00.

I am very disappointed in Nikon as a company and the way it handled my situation. I had bought a $300 camera in December '08. Due to going to school full time, I have only used the camera 4 times. After those 4 times, the camera no longer turns on or charges. I call Nikon. Since it's over a year, they said there is nothing they can do. I can understand if I had broken it, but when I pay 300 dollars and it's not my fault, I am not paying 100 dollars to fix it. After telling them I bought 3 cameras, I told them I would never buy a Nikon camera again. I am contacting Nikon headquarters but wanted to see if you could help me with this situation. Please contact me as soon as you can. Thanks.

I bought a Nikon 28mm f/1.4 lens in Dec 2006, which is one of the very special prim lenses that Nikon produced, only total at 7,000 worldwide and sell at very high price of $1,700 in 2006. A little over one year into ownership, the plastic ring for the auto/manual focus control switch started to show a hairline crack near a mounting screw. Then by end of 2009, this ring finally broke apart, rendering the lens useless. I send in for what I thought warranty repair in Dec '09, with proof of purchase, registration for 5 year warranty.

Since then, I have contacted Nikon 5-8 times in the past month. Each time the answering agent gave a different version why my lens is not covered under warranty, from lack of paper work (which I send in along the lens), to that I can't prove the lens was not damaged by impact. Basically, I don't feel Nikon value their customer and would find any reason they can avoid honoring their warranty.

As a hobbyist, I have owned several Nikon film/digital SLR bodies and more than a dozen lenses, with great care as anyone would to one's personal expensive equipment. Thus, the attitude displayed by Nikon agent was very inconsistent and unprofessional. And only gave me the feeling of being so foolish to have invested in Nikon equipment, regardless of the technical capabilities.

I sent my camera in for repair when it broke two months after I bought it. They said it would be covered under warranty and would take 7-10 business days. Long story short, it has been 2 months and I am still without a camera. They said they needed to order a part from Japan, but could not tell me when it would be in. When it finally came in and was repaired once a supervisor took hold of the case, it was shipped via UPS.

I am at school overseas and in order to receive any packages sent via UPS, I need to track it online. Nikon has been unable to give me the tracking number for a week now, despite the fact that they claim my camera should have arrived last Friday. At this point, I must have spoken to about a dozen representatives who would all promise me contact and emails. I have received no emails from anyone unless I get agitated and demand to speak to a supervisor.

They may have good cameras, but the customer service is by far the most terrible I have ever dealt with in my entire life. I am completely disgusted and wish I never bought their product.

My camera lasted about four and a half months then broke down. I took it back to the retailer who sent it on to Nikon.

Nikon said that it had been dropped and wanted $160 to repair. I tried to deal with them and get them to honor their two-year warranty but to no avail. Finally, I went back to London Drug who refunded the cost and bought a new Pentax W80 waterproof which is a much better camera!

I bought a D90 and after 3 weeks the camera mounting ring separated from the camera. This happened with no impact or dropping of the camera. I took it out of the padded camera bag with a long lens mounted (70-200mm 2.8) and all but one of the lens ring screws stripped right out of the camera body. When this happened, the monitor screen cracked on the inside as though something ( like a wire) was attached to the lens mounting ring. I sent it to Nikon factory service with proof of purchase and explanation. I spoke with a Customer Service Rep and the Service Manager told him he felt it had impact damage since the mounting ring screws were stripped and the monitor had a crack. He said this even though there is not one scratch or dent on the outside of the camera body! He would not cover it under warranty. He was extremely uncooperative and basically suggested that I was lieing. I explained that I have owned a D70 and D70s for years and I know how to handle a camera. My belief is that the camera had defective lens ring screws but they would not give me the benefit of the doubt. They deny that anything is connecting the monitor and lens mounting ring to cause the internal crack of the monitor. I feel that Nikon warranty service is essentially worthless and they do not value long time customers.

I went to nikon service centre. They harras me. 2 hours after that they refuse to repair it and said this will be chargeable. and service will be also chargeable. They demand for 2000 rupees for repair of lock. Please take attention about it as priority bases.

The camera seems to have a intermittent problem! I believe that in most states there's a "lemon law" where if a product has to be repaired 3 times they're required by law to instead replace it with/for a new one. Its not fair, I have 2nd hand experienced have to pay hard import government taxes "each time" the camera come back to Brazil.

I am a pro photographer and a reliable camera is essential for me. Sadly, this D70 absolutely dissapointing me...Now I have gotten to response from help of Better Business Bureau Nikon Subject: The answers from BBB Wed, 12 Aug 2009. If your camera has been fixed, the matter is closed. There is nothing more we can do. The nikon company offered a refurbished camera. If you will not accept that, there is nothing more we can do. your case is closed.

Once I got back from vacation. I called Nikon and arranged to send it in for repair. After the camera was delivered, it took over 3 business days for Nikon to "receive it". They sent a generated email telling me to check status online. In the meantime, I called to check status since I had no heard anything and I was told they were behind.

A month later I got my camera back (July 27th, 2009). I immediately unpackaged it and took about 4 test pictures and it worked fine. That weekend, August 1st, I had another family trip, I got the camera out of the bag, took 2 pictures, and it start doing the same thing again, no flash all white photos. I was so angry at this point. A brand new $700 camera with lenses died twice within two months. At this point, I already missed several weddings and family vacations!

I called Nikon back and they gave me a UPS slip so I don't have to pay for shipping again. I sent it in on August 3rd via UPS 2nd day and they did not receive it until August 10th. I called immediately and asked to speak to someone who could answer some questions for me. I wanted some answers, I wanted to know what the problem was and if I could get a replacement since I had no faith in this camera anymore. I was informed that they dont do replacements they only do repairs.

I am not happy with Nikon and have no faith in my D60. I have a feeling that I got a dud.

Now, I have been using this flash just like another flash, using regular batteries. I do not know how this can happen. I believe the workmanship on this flash was poor that it broke down in such a way.

I have been trying to resolve the issue with Nikon customer service. But so far they have been insisting that I pay for the repair. The flash has not been used for more than a handful of snaps.

I bought a Nikon Coolpix S4 and after taking about 150 pictures, the screen went black. I had it repaired. After another 100 pictures, it went black again. Again, I had it repaired. Now, it's black again. Nikon denies a problem even though the problem is apparent everywhere on the Internet.

I sent my Coolpix L18 to Nikon on March 20, 2009, before my warranty was expired. I turned on my camera and the lens froze on me. It said that there was an error in the lens. It wouldn't even shut off. Nikon, a few weeks later, sent me a bill stating that I owe them $99.50 for the repairs, which tells me they could care less if I had that warranty. A person named Ted ** said that I didn't mail in the receipt. I told him that was a lie because I was at the post office and they watched me put the receipt in the box. I told Ted ** that because I made a copy of the receipt, I will mail it to them. He said it was fine, I can fax it to them then they can fix it. I faxed a copy of my receipt on April 2. I called them on April 9th and spoke with a guy named Jose **. He told me that someone different was taking care of my camera and that it had to go through US relations before they could do anything to my camera.

He called me on April 16th and gave me a serial number to let me know that my camera was being taken care of. Then a few weeks later, they called me and told me they couldn't fix my camera because I pushed the lens in, that I was the one that caused the damage to the lens. I called their office in Los Angeles and told them what happened, they never responded. They sent me back my damaged camera on June 12 with no explanation. Nikon sucks! I wish they would just give me back my money. A cashier at Target told us that it was a common thing with the Nikon cameras.

I had purchased my camera (a Nikon D90) in January. Worked fine til couple months ago. Just stopped taking pictures one random day. Everything would work except taking picture. Would not reset, no review of pictures, menu didn't work, everything else worked fine however. Called, sent it in. No biggie. Noticed online they had received the camera. 3 days later after they received it i got no phone call or email. so i call asking what the status is. and conveniently it was in system the very next day. got it back couple days later. next day air, pretty nice got it quick. IT WAS LEFT IN FRONT OF MY DOOR. no signature required, nothing! brought it in. tested it. worked fine. 50 pictures later. SAME PROBLEM.

Call back, he gives me a UPS slip so i don't have to pay for shipping again. I follow his instructions, send the old repair invoice in the box and nothing more. send it in. Check status (TODAY), says not under warranty and a bill for 179.00 I call and ask whats the problem. They said that the proof of purchase was not in the box. so i described to them that i was instructed not to and to put the repair invoice in the box instead. now this was my mistake for not catching it, but the serial number on the repair invoice and the serial number on camera didn't match. first person i spoke to was rude, wasn't helpful at all. and said it wasn't the same equipment when i assured it was. he kept saying that the only way to resolve the issue is to pay the 179.00 dollar fee since it's not the same equipment and not under warranty.

i decide to get off phone and call back to speak to someone else. much nicer, more professional this time. he says theres no proof i've already sent the camera in a first time cause of the different serial numbers, and just to fax over the proof of purchase of the camera to get it covered under warranty. ok no problem. now 'm just waiting. i gain nothing to lie to them about this, either way it's going to be covered under warranty. i'm stressing out that it'll have t he same problem as when i sent it in the first time. he assured me that it will not as they have a strict quality control. and i asked the guy if they have a strict quality control, then how did i get a broken camera back for same problem. he had no answer. but what kind of quality control do they have over there?

1. camera stops working after 50 pictures from SAME problem first time. 2.camera was left at front of door with no signature required. who knows who could of snagged it. 3. SINCE the serial number they *HAD* the first time was different than the cameras serial number, why did i even send in my proof of purchase? they obviously didn't make sure the proof of purchase matched my camera. i'm not happy with nikon's customer service at this moment.

An associate incorrectly combined my billing address and home address on the the repair order so that my repaired camera was undeliverable. I still have not received my camera that was sent for repair in February. I called on April 3 and was told by an associate the problem was corrected. I called again today and after being on hold for 10 minutes was given a different phone number to call. After reaching an associate after being on hold again, he told me he was correcting the information, then disconnected me.

I called the third time, held for 20 min then hung up. I called the 4th time, was told by that associate he could not take my correct info over the phone for security purposes. I needed to fax or email him the correct address. I explained he had a signed letter with that correct address I had included with the camera when sent in for repair. It did not matter. I had to register into their system, wait to receive a password, then enter the complaint, wait for a response, then submit my correct shipping address.

At that time, he still could not offer me a date when I might expect to receive my camera. He needed to wait for a response from the service dept., then he will let me know! This phone call, email event took 35 minutes and I still do not know when they are returning my repaired camera. My next camera will be a Canon.

Still have not received my repaired camera.

I was given a Nikon Coolpix 5700 Digital Camera that my Uncle purchased new about 3 years ago. He paid over $1400 bucks for this Camera. The Camera was used once in September of 2005 and then I tried to use it again this month in March of 2009. My Uncle who is elderly had kept it in the original box with the extra lenses memory cards etc. He also has an extended warranty suppossedly on this Camera because I found an envelope that has all the information. He never registered the Camera with Nikon nor did he send in any paper work.

Well here we are in March of 2009. I wanted to take Pictures with the Coolpix 5700 Camera that my Uncle bought new for over $1400 US dollars. Well when I wanted to take Pictures the LCD Screen was all black. I wasn't able to see the Item that I wanted to (shoot) photograph. Also when I tried to look through the view finder it too was all black. Here is a Camera that has only been used twice since its purchase and now it no longer works.

I phoned Nikon USA and the Technician was nothing less than rude. He told me that the Camera is considered old and to purchase a newer Model. Well I phoned someone else with Nikon and that Technician had me send the Camera in for repair. Sending the Camera with UPS cost me over $40.00 US dollars because of the Insurance on the Camera.

I insured the Camera for the price my Uncle originally paid. Well I got an Email from Nikon stating the Camera is out of warranty and that I will have to pay for any repairs to this Camera. The Staff at Nikon didn't want to see the receipts of purchase or the extended warranty information... The Camera was sent off this past Monday from my local UPS Store and I am sure it arrived in El Segundo within a day. because I am also in california... I can't believe that a Camera that cost so much money would only last for two useages. I also have been researching and it appears that many people have had simmilar experiences with Nikon.

How can a Company be allowed to take advantage of their Customers and provide such terrible service. I am now waiting to hear how much the Camera will cost for repair. Although Nikon also says they aren't even sure it can be repaired since the Camera is no longer made. Selling a Product for this type of Money then not taking care of the Consumer. That is rotten business. Well that is all I have to say about that.. However I did purchase the same model New on Ebay's Auction site for $120.00 US dollars. I also bought an extended warranty for the new Camera from Square Trade Warranty Center which is owned an operated by Ebay.

I am in Cozumel Mexico on my 14 day vacation. This is the 3rd day and my Nikon coolpix L18 33202862 is BROKEN again. It will not keep the memory card in - the card keeps popping out just like last time I sent it in. We have owned this camera since Florida Sept 2008 and had NOTHING BUT TROUBLES on ALL OUR VACATIONS You are ruining ANOTHER vacation. WHat are [they] going to do we are in COZAMULE, at the Cozmule Palace -

Flash died on my Nikon DSLR The camera now takes awful dark pictures.

Ordered a Nikkon camera [from Dell]. Before rec. the camera, I found the same Item for $100 less on a camera under $500 for the same options and about $100 more retail accessories. I tried contacting Dell and emailing them to express my concern and/or cancel shipment. Unfortunately, since they have no one Stateside, time and communications delays, etc. The message after several attempts never was rec.

I contacted Customer Service to explain the injustice and thought that a competitor offering the same item with more options and significantly less cost should be of some concern to them considering their size and market. No satisfaction or acknowledgement from them whatsoever. I wanted to speak to a supervisor and continually get disconnected. This is the second time I have had trouble with Dells out of country customer service. I should have learned from my first experience.

Well, i bought my camera in July and without dropping it it stopped working! I called customer service here in Italy and they told me that they cannot do anything about it if i didn't keep my receipt. Right my mistake, but how is possible that such a big company cannot find out if the camera was made before the 2 years warranty coverage, i know for a fact that some company do that! Whatever happens i do not i care, i know i won't buy a nikon anymore and i will not reccomand to anyone!

Nikon Coolpix L18 had 35 five day 5 days past taking back to Walmart. Bought to sit on corner of my desk to take pictures of damaged paper coming in from paper comapny since CEO of large priting company. Cameras was never out in the rain. But fresh batteries in and camera will turn on but the lens will not go out. Sent in for repair got notice it would be covered under warranty waited two weeks for camera then get camera back will not fix do to water damage camera was never outside. I marked the screws with UV ink they never even took the camera apart the ink would have cracked. Now 8 phones and no response never, never by a Nikon Japan company with products made in China..

In September 2008 I purchased a Nikon S700 for $359.00. Within 45 days the camera started to display a Lens Error preventing it from being used. Upon contacting Nikon Service & Repair, I was told that the camera would be repaired and returned within 7 business days. A month later the camera is still on a parts hard. I've called Nikon over 10 times only to be given a different status everytime I call.

One representative even went as far as to email me to inform me that the camera had been repaired and I would receive it soon only to have another representative tell me that the camera is still being repaired. I've written a letter to the CEO of Nikon and hope to get a response as I've requested a replacement. This is very frustrating and I can't see myself ever buying another product with this company's name on it!

Purchased nikon coolpix 5700 about five years ago. After two tyears use, the camera essentially died. Stopped working. Screen showed only black and unit no longer functioned

Camera cost upwards of a thousand dollars and it died after a couple of years of very limited, light use. There was no damage caused to camera by owner

Sept 3, 2008 I sent my CoolPix S210 camera to Nikon for repairs of lens error, they rec it 9/5 (per U.S. postal service delivery confirmation). On 9/23 I emailed them asking how long would the repair take. 9/23 they responds they can not confirm status. 10/1 letter dated estimate of repair covered under warranty. Week of 10/13 spoke to staff member, still camera not repair at that time I requested a new camera instead, due to the difficult of repairing this camera, representative assured me he would put this in his notes and send it to his supervisor. 10/20 Spoke to representative 5:45pm he was not really clear on whether the part was in or not, I reinforced to him that I wanted a new camera or my money back, he will have his supervisor call me back.

The only damage is to my purse paying for something I can't get any use out of because it's returned to the manufacters, there I want my money back or a brand new not refurished camera at the level of my CoolPix S210 ot better.

I purchased a Nikon Coolpix S600 with a case and a 2 year extended warranty. My daughter had the camera in her school bag inside the case. When took it out to use, the LCD was cracked. When I sent it to Nikon for repair, they told me that the damage was due to impact and that the waranty was now void as a result and wanted to charge me $107.83 for the repair. I told them that the damage was not due to impact, which is clearly visable since there are no scratches or other marks where the camera's LCD is broken.

Also, the cost to repair is not a fair estimate since they are charging almost 45% of the cost of the camera just for the LCD. I asked to speak to a supervisor, and they said non are available, and that one would get back to me. So far no one has...

Loss of a $249 Camera, plus cost of extended Nikon waranty, tax etc., and the cost of shipping the camera to Nikon $306 + 25 = $331.

The week of 6/9/08, I ordered a cap (from El Sugando's office) to fit over the terminal on the front of my F5. This cap is on the right side facing you and next to the F5 logo. It is probably a 10 cent part; more like a button than anything. The woman who completed this transaction informed me of a $2.80 charge. I thought this was excessive for 10 cents worth of merchandise, but went ahead with the deal. She said I would have the part in 5 days.

Five days came and gone and still no part. Yesterday, I checked my on-line banking statement and Nikon charged me $43.25 for this part. I called them immediately and they told me it was $2.80 plus $3.00 for shipping plus they tack on an extra $40 until the deal is completed. I have never been more outraged and am convinced that this cannot be legal. At the time of this transaction, I had $18 in my checking account so have not been able to buy food. In addition, I was told a week ago, that I would have it in five days. Yesterday, I was told that the order was just placed that day and it would be a week before I received the part.

Did not recieve items ordered. Company wont answer phone. Ordered Nikon kit Catalog # D300kit12 Did not recieve 1300mm lens or hard case with kit. No customer service Will not answer phone or they leave me on hold. I know Ive been ripped. Typical new yorkers. Paid 2598.95 For a Nikon kit Did not recieve 1300mm lens or hard case which was the main reason I ordered it.

The Camera in the last 20 months been repaired four times - problems with Flash not working, Display not working, and several streaks on the acquired pictures. Once the Camera was sent to Japan for repairs and it took 2.5 months to come back.

Till Date I have spent $ 400 on repairs alone. And to top it all - what was touted as a great camera at time of sale is now not even being manufactured.

Too much of heart break with NIKON. I would rather stick to SONY or CANON the next time around.

I am a professional photographer with over 20 years experience and have owned dozens of Nikon products. Over the years I have attempted to take them to the Nikon Facility in Torrance for repairs. Often their repair estimates are double or triple the actual value of the item! One instance I had a mal functioning flash. Nikon estimated the repair to be around $180!! (the value of the flash was approx $100 as a used item), and told me it something inside was damaged and had to be repaired. I refused the estimate and had one of my assistants review the flash. He said all that was bad was the contacts and that everyone knows all you need to do it clean them with a cotton swab and rubbing alcohol and a pencil eraser. He did. It took 2 minutes and the flash then worked perfectly. Needless-to-say I felt nikon was simply trying to take advantage of me.

As a result I found a local small repair shop who charged 1/3 the fee for any future repairs. Recently I phoned Nikon tech support for issues I was having with my Nikon film neg scanner, (Nikon coolscan 8000). I was first asked for the serial number and was then informed the scanner was out of the repair warranty. I said I know and from this point I was given the estimate costs breakdowns form out of warrranty repairs. From this point I was given a list of estimate costs ranging from $35 to clean it to $225 maximum for a major repair. I was also told although I was required to pay shipping TO the repair facility in New York,(I am in Caifornia!), that shipping would be paid by Nikon for the return of the item. I spent $80 to have the scanner professionally packed and shipped. 2 weeks later I received an estimate from Nikon of $375!!! ($50 of it was for shippiing!!!). Needless-to-say I was enraged!!

When I phoned Nikon repair in New York they could not explain the charges and simply said someone in customer service gave me the wrong information!! I told them I wrote down everything I was told prior to sending the scanner out and that I would have NEVER agreed to send it knowing it would cost me now $450 to repair something that is now not worth more than $500!!! This situation has happened to me numerous times before and I know of other professionals who have also experienced the same situation with Nikon! When I called to speak with someone at Nikon about my situation and expressed my frustration he simply laughed at me when I said I would file a complaint with Consumer Affairs? I feel Nikon is taking advantage of us consumers, grossly underestimating repair costs and then slamming us with outrageous bills once they have the product in their possession and there is nothing we can do about it! I was lied to about the estimate coersed to send it t the repair facility and now I am stuck. I refuse to pay this estimate and now they refuse to send the product back without my paying the $50 shipping fee!!

My financial livelihood is grossly dependent on my scanner. My scanner provides the ability for me to scan negatives and get them to clients quickly and they pay me for this. Due to this situation Nikon has nopw held my scanner for more than 5 weeks when I was informed it would be fixed and returned within 10 working days! Subsequently I have lost thousands of hundreds(if not thousands of dollars) in potential income. I need to get my scannner fixed and returned back to me ASAP!

I brought my camera two years ago and paid $1400.00 for it and $300.00 for an SB80DX Flash. Last year it stopped flashing. I searched the Internet and found hundreds of angry Nikon customers with the same problem! How can Nikon not recognize that there is a manufacturing fault? I think for the almost $2000.00 I spent, I would have a camera that works. I waited a long time to own a Nikon Digital to only be very disappointed with it!

I was recently given a Nikon 5600 for my birthday in October 2005, and I was so excited to take it on my Christmas vacation. However, on the trip home, I noticed that the LCD screen was distorted and the glass under it looked like it had borken. I was very confused because I had handled it carefully from the day I received it. My brother decided to send it back to have it fixed, and we assumed that since the camera was on a warranty, that Nikon would repair it.

Along with the camera, he sent a letter describing our confusion over the broken screen. He also mentioned that I had handled it with care the whole time I had it. About 2 weeks later, we received a call saying that Nikon couldn't fix the camera because it wasn't an accident. They also said it would cost $170 to repair it, which was way more money than the camera had cost.

My mom recently called them again to demand them to fix it, but all they said was that the break on the LCD screen was probably from the fact that it was in a purse or bag. She responded that I always carry my purse around with care, but all they said was that they couldn't fix it. If they want me to carry it around in a camera case, why don't they just include one with it? I have no clue WHY they can't fix the camera if it's under a freakin WARRANTY.

My mom got so mad at the customer service person, but all he said was that all cameras have sensitive LCD screens. My parents got me that camera because it said right on the box that the camera was very durable. My mom asked him why the camera manual didn't state that the LCD screen was sensitive, and he just said, "I don't know." My mom contuinued to ask for Nikon to fix the screen, but all he said was "Sorry, I can't do that." He didn't give any explanation or refund to me.

I sent my Nikon Coolpix P2 camera to them on October 31, it was delivered and signed for by a "R. Hammel" on November 2, 2005. They sent me an estimate for repairs, which was to replace the lens and which I received on November 8th. On that same day, I approved the repair via the internet. From that day on, when checking the repair status, the status read "In the Shop".

With Christmas approaching, about the first week in December, I contacted the service department via their contact source on their web site, asking when I might expect my camera. I received no reply. After about a week I called their 800 number. After waiting on hold and listening to their unsolicited commercials for their products for 20 minutes, I finally hung up. The ironic thing is they tell you for faster service to use their web site.

On December 12th, I again called their 800 number and waited over 20 minutes to finally be connected with someone. The person I talked to was DeeDee. She said she will check into it and call me back that day or the next. When she didn't call by the afternoon of December 13th, I called (and again waited on hold), only to get someone else. When I asked for DeeDee, the woman said she was on another line and would give her the message to call me. She never called back.

On Wednesday, December 14th, I called again, got a guy, got the same on another line story, he would make sure she called back. She didn't. On Thursday, the 15th, I called again (same wait time on hold) and DeeDee answered. I told her I wanted some answers as to the status of my camera and if she couldn't help me I wanted the name of who could. I told her I was concerned as Christmas was only a week away and I thought 2 months was excesssive to fix a camera.

On Friday afternoon she called me back and left a message on my voice mail stating the shop had received the part two days prior, they put a rush on the job and she was upgrading the shipping on the return. Well today is December 21st and in checking their web site to see if the camera is "in transit", it now states "Bill", and my credit card shows they billed me, however it also means it hasn't been shipped yet or their web site would say "In Transit" and I could check the progress. It doesn't look like I will have my camera for Christmas and this is very upsetting.

This company is one of the worst I have ever dealt with in getting service. No matter where you go on their website it takes you back to a dead end with no answers. Also, two months to replace a lens is ridiculous. I will never buy another Nikon product.

I was given a CoolPix 2200 digital camera as a gift. We put in the memory card (had to be purchased separately which in itself is STUPID, it's a basic part of a digital camera) and the batteries. Go to take the first photo, nothing. LCD camera is broken.

Ship it back to Nikon (not in the original packaging - at their request - so they must know there is a problem with the packaging), what do I get back? A quote for $127 to fix the camera. That's more than the thing cost originally. After many complaints, they iffer 25% off the cost because apparently the LCD is not covered by the warranty, not that their warranty states that. The camera is new, yet it is apparently broken because of my misuse. So, I'm out a camera, have purchased a memory card that is no use in anything else and am faced with paying more for the repair than the original camera cost.

I recently was given a Nikon Coolpix 2200 camera for my birthday at the end of September from my parents. I was so excited to receive this gift and could not wait to use it on my upcoming vacation in October. While on vacation, the LCD screen on the camera suddenly broke. I was still able to take pictures, but I was not able to view them correctly from the display screen. Upon returning home, my parents sent the camera to Nikon's service center to have repaired.

The service center replied stating that the LCD screen was not covered under the warranty (the warranty that came with the camera was 180 days) and that it was my fault for the camera breaking. The cost to be repaired, including shipping was $137.48, which is more than the camera itself cost. When my father called the service center, he was told the cause of the LCD panel breaking was the camera either being held in a pocket or a purse. This puzzles me, how else do they think one carries a camera, especially if they are not given a carrying case as part of the original equipment.

am now out a camera, that I did not even have in my possession for close to a month and the price to fix it is more than the original cost. I do not understand how Nikon can get away with not paying for this, especially if the camera came with a warranty.

Mailed in Rebate at the begining of year. Have not recieved. Called nikon many times, yeilded no results. Emails are yeilding no results. I am unable to get an answer on where my rebate is. the last email I recived was, "we will get back to you within 10 days..." That wass one month ago.