Complain about a product or service

Konica/Minolta

Dave of Maitland FL (10/17/07)
Copytronics promised the Konica Minolta C640 Copier would perform to a standard it never achieved. The ability promised us to print on 8 1/2 x 11 for our mass mailings has never worked. We were promised a speed of 65 PPM (never reached) and a run of 200,000 copies/prints before maintenance with barely better than a rate 100,000. They sent over several technicians including their best without result.

We've spent quite a bit of extra money using outside vendors to handle our printing needs. Due to the slower rate of printing and maintenance issues, we've missed printing/copying deadlines. The whole matter has caused considerable, lost productivity.

Brock of Napa CA (04/26/06)
My digital camera has a known defect. I did not learn that it is a known defect until today. My camera became out of warranty on Feb. 15, 2006. I became aware of the defect soon after purchasing it, but I did not know it was a known defect. I immediately phoned Konica Minolta and reported the problem, not knowing that it was a known documented defect. I was not told that it was a known defect. I was told that I could send the camera in to be looked at. I did not want to be many weeks without the use of my camera.

 I thought it was a temporary problem and perhaps was caused by some camera setting and that it was clear up on its own. I did not send it in. The problem did clear up and I thought that it was gone permanently. After some time, the problem returned. I was concerned, but thought again that it would clear up on its own. Again it went away, and I thought it was a mysterious problem that came and went, but I could not find what the problem was related to. For the past 2 months, I have been noticing the problem and today I decided to test all the settings on the camera to see if I could find the cause of the problem. I went online and searched for any postings referring to the problem that I encountered. I found that it was a documented known problem.

In my personal camera, it was just as others had written about, but more noticeable than it was described in the postings that I found. I phoned Konica Minolta today and discussed the problem with them. I asked if they saw in my records that I had reported the problem shortly after purchase. I was told, "Yes", that the documentation was in my account. However, because the camera was out of warranty, it would cost approximately $200.00 to be repaired.

I feel that since this was a known defect in the camera and that it existed at the time that it was purchased, that the camera should be replaced or repaired without charge. The defect is not exclusive to my personal cameral As I understand it, it exists on all Konica Minolta A200 digital camera. The defect is a major one. The digital camera has a still mode and a movie mode with audio. When the camera is in movie mode, there is a continuous background sound that is a clicking, grinding sound. It seems to be related to the camera doing some automatic focusing operation, even though I have the auto focus option turned off. It occurs when the camera is in movie mode, even when it is not recording. If I place the lens cap over the lens, the sound stops. When a video of any scene is recorded and is played back, there is a constant clicking, grinding sound that overlays any other sound that may be part of the video.

Vincent Maier of Holmes NY (04/11/06)
In January 2006, I submitted a $50.00 rebate for the purchase of DimageX1 camera. They refused my rebate because of the UPC that supplied. I supplied the only UPC that was on the camera box.The rebate was a reason that we purchased the Konica Minolta camera.

We feel that Konica Minolta has reneged on their contract to send us the $50.00 rebate.

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