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Consumer Affairs


Is this your Business?

Kodak


Consumer Complaints & Reviews

I bought the C310 all-in-one 4 months ago. Blacks started going haywire 2 months in, cleaned it and then it kept happening. They sent me a new head but now, I am out of ink. I printed so few pages, it is pitiful. They actually said that it was my fault since I did not print enough and that I cleaned the head too many times, pitiful state of affairs. So I am expected to spend 40 bucks for more ink when by the looks of it, these machines suck up the ink like the other companies. Off to the landfill I suppose. They lied and said these machines would be cheap to run. Same old scam. No wonder lawsuits are piling up and they are in chapter 11. My mistake to trust them.

Dissatisfied with Printer 2170 and Kodak - Kodak does not stand behind their product, All-In-One Printer 2170, and ensure that the customer is treated fairly. My printer is only four months old and I had to replace the print head. I went through my black ink cartridge doing maintenance tests to make sure the diagnosis was correct before they would send me a print head. I requested an ink replacement and they refuse to send a complimentary ink cartridge.

I am also very disappointed that even though there may be ink remaining in the cartridge, you can't use it; the machine will not allow you to continue printing. What a waste of ink!

Kodak Zm1 and Kodak Zx5, both waterproof? We took a brand new Kodak Zx5 and a brand new Kodak Zm1 on vacation to Punta Cana, Dominican Republic. On the first day, the Zm1 got wet in my pocket on the beach and it stopped working. We lost 30+ pictures. Next, my wife went snorkeling with the Zx5 and guess what happened? The camera stopped working. Water was coming in through the glass on the front of the camera - more wasted vacation pictures. Now here we are, 2000 miles away without a camera in Punta Cana. We contacted customer service and they would like us to send the cameras back to be fixed, no compensation for our total loss of vacation pictures or even an upgrade to a camera that does not leak for our trouble. Why would we have broken items fixed by a company that has no customer service and have the same thing happen next vacation?

The camera's lens is stuck in open mode and will not shut. I messaged several times and called. I was told I will have to pay a repair charge of $58.00 of minimum charge for the repair. It's not worth the price compared to what a new camera would cost.

I have a Kodak ESP 2170 and print almost exclusively in black & white. Yet, the color ink cartridge keeps draining and tonight I had to replace it before I could print yet another black & white document. I haven't used the scan feature much, but the quality seems generally poor. I am quite dissatisfied with Kodak printers and will not buy another. I may even replace this one before it quits working.

I purchased a Kodak ESP 6150 all-in-one printer. The printer was a low to mid priced printer in its category (that is a printer with an auto-feeding scanner and double sided printing). I have owned many Epson, Canon and HP printers (that I purchased for both personal and business use). Based on my experience with this printer, I have already recommended it to several others (who have purchased it and reported back with similar good reviews). The ink is by far the least expensive for its capacity. All other printers I have owned have been more expense per printed page. The only reason I bought this printer was because the price of Epson ink was nearly half the price of this printer. The ink for the Epson was much lower in capacity (I had to buy far more ink to get the same number of pages printed with Epson and with HP). I believe those who complain about the capacity of the ink simply must not have had experience with other printers.

I have recently purchased two PH40 color cartridges. Purchases were at two separate times. Each time when I put the cartridges in the printer, all I could get printed were 17 pictures and no more. I should have had 40 pictures for each cartridge. I like the printer but when I don't get what I should, it leaves me disgusted with Kodak. Are just my two cartridges defective or are they all like that?

I have been very unsatisfied with this printer Kodak ESP 9250 from the beginning, since it arrived at my home/business. The quality of the color is very disappointing. The black cartridge does not print and I have replaced this cartridge 3 three time. I'm an unsatisfied customer that will not buy Kodak printer again.

I bought the Kodak printer with XL ink cartridge thinking it was a good deal because the ink prices are so much lower. In fact, they sell the printer to you letting you know how much you will save on ink cost. I've had the printer for two months and have gone through two ink cartridges (both black and color), printing a total of 35 pages. Also, if you want to print black and white but the color ink has run out, it will not let you print until you buy the color cartridge. The pages I printed were mostly black and white. Others were not full color coverage at all. This is definitely false advertising. I would like my money back for the printer and ink.

Kodak Hero 7.1 All-in-one - I went through the complete set up and install (with disc) but cannot print. Nothing happens on my computer screen after I hit "print." No error message, nothing. I called the 1-800 number for help. I couldn't understand him and asked for a supervisor. "Let me try to help you first." No! Hung up, I'll take the Kodak printer back and get one with a better reputation. No wonder Kodak is in trouble with the junk they are putting their name on.

I have had the printer 6 months and it had a paper jam. They sent me 3 new printers till we got one that worked. Then one month later, the WiFi stopped working. I have spent over 5 hours dealing with customer service via two chats and one call, going over the same steps, all ended in the fact that someone will need to call me back. I never have received a call back. It has been at least 3 weeks and I am still waiting for the call. They just closed my support tickets without fixing them.

Kodak all-in-one printer ESP 2150 used way more ink than advertised; print head problems in the first 90 days. Customer service was super poor, with no response to online communication, and then long drawn-out redundant questions from live support by an individual who obviously was working through a step-by-step help manual. I think mine is destined for the trash. I am very disappointed in Kodak! I am avoiding them from now on!

I got this (Kodak ESP C315 All-in-One Printer) for Christmas. I had wanted one ever since it came out. Well, my boys surprised me with it. Now, we are all surprised. I've use it 4 times. I have changed the black ink 3 times and the color ink 3 times. Twice this month alone, I get blank pages, paper jams and low ink errors, My son spent over 2 hours with Kodak support in 2 phone calls. On the first call, they hung up by accident. Whatever. Second time after 1 hour and 10 minutes, he insisted on speaking to the supervisor.

There is a very big problem with the understanding of the English language and my son asked for someone who speaks English. They said someone would call him. That was 3 days ago. In the meantime, I emailed Kodak with my problem, what we had done and how often the ink had been changed and the paper jam errors. Well, that was a waste of time. I did get an email asking if I tried everything that I had already tried and then gave me the number for the support line. What an awful downfall for a company that was so trusted at one time. If anyone that knows of a class lawsuit against Kodak, I'm interested.

Kodak ESP 2100 All-In-One Printer - Like many other people, I bought this printer thinking I would save money on ink. Well that has not been the case. In fact, I am on my 6th black cartridge and my 3rd color. I use the #30 cartridge and the box says you should get 335 pages out of a cartridge. I have kept track since I replaced the black cartridge, and I have only made 82 copies and it is already telling me I need to replace it. I would like to take this printer and stick it up somebody at Kodak's **. Besides that, it takes forever to print. I did not buy the extended warranty at Best Buy, but I am going to talk to them at store level to try and return it and buy something else.

I bought the Kodak ESP 2150 printer because of its "Ink Monster" commercials that boasted how much ink would be saved with this printer. It was a lie. The printer is complete junk, it will not print unless both the color and black/white cartridges are full. I never use the color ink but I keep having to replace the color cartridge just to get the black/white to print. Overall I have had the printer for less than one year and have bought at least 3 color cartridges and 6 black/white cartridges just to print at home. I don't even get through half of a ream of papers and the cartridges go out. Don't buy this piece of junk! You will regret it!

Kodak AIO ESP9 all-in-one printer: The ink claims by Kodak are a fraud. I am constantly replacing color cartridges, even though I do not use it! I did a test to see if what I thought was going on was actually happening. I replaced a cartridge when it said color low, even though I only printed a few pages over the course of a few months. I re-installed the color cartridge and printed a test page.

Over the next few weeks, I kept the printer disconnected from my network; and lo and behold, after about 2 months of non-use, when I re-connected the printer, it said low color and to replace the color cartridge! This is a blatant ripoff, and there should be a class action suit against Kodak. They need to step up and make a full refund to all the consumers they duped.

I agree about the Kodak AiO Printer going through ink like crazy. Plus it frequently throws all kind of weird errors, requires reboots, etc. I hate this thing. They claim that the ink is cheaper, but when you have to buy 3 cartridges for every one that you would with say, a Lexmark, it's no bargain. I'm getting rid of this glitchy piece of crap as soon as possible and doing something different.

I enjoyed my Kodak easy share camera (that my husband bought me 1/11) and last fall while I was using it, the lens got stuck out and the camera would not work anymore. My husband died in July, so, I did take a lot of important pictures and videos with it before this happened. But it was still under warranty, I called and was given a two different #'s to mail in with the camera to United Camera and Binocular Repair. Well, I did. With my return address and contact information - they also took my e-mail address during my initial contact with them, that is how I got these work order #'s or whatever they gave me to send in with the camera. I heard nothing, and when I called them just now, to see what was happening - they said they tossed it out (recycled it) and claimed not to have any contact information from me, and said I did not call them earlier either. Well, now it's gone and I feel ripped off from you. It is especially unfortunate because I do not have my husband any more to buy me another camera. I am so mad. My husband's loss could not be avoided but this camera loss should be fixed by you. Guaranteed for 1 year, you said!

I bought a Kodak all-in-one printer in 2009. It worked for three months. Then, it wouldn't print photos correctly. There's a half-inch white band on the leading edge of the photo. Then text printed faded. I called tech support, and I couldn't understand them due to the very heavy accent. I did online chat; there's still communication issues. It's said that it's standard that they would send me a printhead.

A few months later, another printhead had the same issues. Finally, they sent me a new printer (It wasn't new; it was refurbished.). Same problems occurred again months later. Then I got a new printer from Kodak which is a new model. It worked for six months, then it has the same problems. So three printers later, I have only had functioning printer off and on; and even when working, quality of print is not great.

I contacted Kodak again directly in Rochester. Now, they won't even send me free printhead. Instead, they gave me permission, if I wish, to purchase a new printhead at $30+ plus shipping. Or, I can have a coupon for 40% off a new Kodak printer. That's about the ratio of how much I've been able to have a functioning printer for the past three years. They are refusing to refund my money. They said it's not possible and that they don't have a policy for refunding. I have filed a complaint with the Better Business Bureau (About 350 people already beat me to it).

I bought this camera (Kodak Easyshare M577) last July 3, 2011 at Wal-Mart. The purchase price was $134.00 plus tax. I had waited quite a while to be able to put pictures in my computer. I brought it while on vacation in Florida. I did not have it but a day or so and it froze up and wouldn't work. My cousin said to remove the battery and put it back in. I did and it worked. This has happened repeatedly since then.

A few days ago, the battery was getting low and I tried to charge it. It would not charge and a strange screen came up on the camera. I had never seen it before and I could not see it anywhere in the booklet that came with it. I had my son check it out and he couldn't get it to charge either. We took it to our local Wal-Mart this week and of course, the warranty is not valid at this point.

I believe the camera was defective when it was bought. I know I don't know much about digital cameras, but there should not have been this type of trouble in any camera. I would appreciate feedback as to what may have caused this camera to quit completely. I am out the purchase price and I need a new camera but I don't want another Kodak unless it will work better than this one.

I want to get a replacement disc that came with my Kodak 3550 printer. I want to get a laptop but I can't without that disc. All I wanted to do is order one or find out how to get one. I have been trying for hours and keep getting other numbers that tell me they aren't with Kodak. I started out with the number that ends with 6600 provided in the ad.

Kodak ESP Aio 5250 - My first complaint is that it goes through ink like crazy. It gets nowhere near the number of pages it advertises. I print very little and every three months, I have to change ink. If one cartridge goes out of ink, it will not print at all until you change the other ink. In addition, I purchased one ink cartridge and didn't pay attention to the % of ink when it was installed, a week later, I was out of ink. I contacted Kodak, and they did replace it, but I was without a computer for three weeks and had the trouble of returning the cartridge.

This is my current complaint. A week ago, I received an error (no#) saying there was a carriage jam. I did everything I was told to do and it eventually worked for printing about 5 pages over a few days. Yesterday, I received the same error and have tried several times opening, closing, etc. The carriage will not move to the center of the printer when the access door is opened and it sounds like the wheels inside are falling apart. It still won't work and last week, I bought another $20, plus tax cartridge. There never was a jam the first time or this time, but I received the message.

I'm extremely dissatisfied with the print quality, how often I have to change the ink, the quality of the new ink cartridges actually having ink, and the failure of the printer. I'm going to buy an HP and junk Kodak and will never buy anything Kodak again. I wonder why they are going bankrupt.

I received this camera as a gift and after only 2 months of use, the lens is stuck open and it continues to say "lens obstruction". I tried to go to the website and it keeps closing the window after I entered the information to report the problem with no results. I cannot seem to even get an associate on the phone to help with the problem. I have sat on hold for 2 hours everyday for the past 5 days! This has not only cost me time, but all of the images that I thought were being recorded only show up as black and red and white lines. I am currently without my photos and no recourse for my camera, since it was a gift from a person that lives out of state.

I purchased two Kodak ESP Office 2150 all-in-one printers for my office and home because I was told the ink cartridges were much cheaper. What they didn't tell me was that I'd being buying an average of three cartridges (black and color) per ream of paper! I hate to be ripped off. Tricking the consumer is wrong. I will never purchase another Kodak product.

I bought a Zi8 camcorder to use with external microphone on eBay. It's brand new with warranty. The mic jack stopped working, so I sent it in for repair. No repair possible. So they sent a refurbished replacement. This one's jack also did not work, so I sent it back. They could not repair, so they sent another 'refurbished' replacement. Guess what? Same problem! I wonder if they sent my old one back. I refuse to do this again. Since I need a working camcorder for my sessions, I purchased another one. Customer service is no help. They will only continue to replace and provide no refund despite the warranty. I sent a C/O to the customer relations department, but there's no response. All I would like is my money back for a camera I had 3 months and only worked one! It was never repaired and was never replaced satisfactorily!

I have to say that when I read about the bankruptcy of Kodak, my first thought was that another American icon has fallen to the world market conditions of cheap labor decisions that undermine the quality of life in America. At the time, I didn't realize that the quality went overseas along with the proud American lifestyle. I couldn't be more disappointed with the quality of my printer. Even worse is that nothing will operate without a full tank of ink installed in the printer.

That says to me that the only motivator to Kodak is sales, sales and more sales. I have a small collection of 1910-1965 Kodak cameras that still work. I am ashamed to be a part of an America that sold itself out to profits. I am a Project Management Major at Walden University. From what I have learned about my selected area of study, Kodak and all other American institutions and manufactures have the ability to return to the 1910-1965 quality levels if they wanted to. I say to Kodak and all other companies that succumb to the pressure of "only profits?" Shame on you!

I purchased my 3250 printer two years ago. I rarely ever used my printer, and again, like everyone else on the forum, it runs out of ink quickly. Sadly, in the middle of a project today, my printer began printing black and white photographs with a green tint. It has new ink--both black and white, and colored. I performed the maintenance and now, my photographs are printing horribly--streaked and such. I don't know about anyone else, but I'm tired of spending my hard-earned money on junk that doesn't last longer than two years. I will not buy the Kodak camera I was going to buy now. I will not buy another Kodak piece of equipment.

I purchased a Kodak printer in December of 2011 expecting to save on ink cartridges. However, this has not been the case! Kodak is definitely misleading consumers when they state "you will save money on their cartridge"! Or it was done deliberately! Since December, I have replaced two black cartridges, only to find out that when the color cartridge ran out the printer was useless because I am unable to print! There should be a red flashing light warning consumers of this default prior to purchasing Kodak printers. Also, the printer jams without cause. Kodak should be held accountable for their actions!

I ran out of color even though I have only printed in black. Then it won't work until the color is replaced. What a waste of money.

Big waste of money. It eats ink like crazy. It can't print at all if black is full but color is empty, even though the color is not completely empty. I had to replace my first printer because the paper tray somehow jammed and would not pull out. The worst thing is the amount of ink that it uses after Kodak stated it was the least expensive ink-using printer. They lied. I am not surprised they are in bankruptcy. Shame on Kodak after all these years. I hate my printer and wish I never bought it. As soon as I can afford to, I am going back to HP.


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