Kodak

kim of parkersburg, WV November 12, 2009

I bought a kodak m893 which I returned to store because it didn't work. Looking for a replacement, I thought well this camera looks nice and has nice features, including the glass lens. I was so dissapointed, I had missed out on my Thanksgiving day pictures from the previous camera, and so I paid more and bought the z8612 on sale, well imagine how sad to loose out on all Christmas pictures of my six grandkids the next month! I've returned the camera twice for repairs (at my expense to precision camera. The first time they said it was a defective battery, this time it came back in the same condition...it will not turn on! It's in the exact same condition as when I sent it to the company and there is no letter of explanation!

What they are failing to realize is that after taking just a few pictures, sometimes 10-20 it will shut off and not come back on. I then test the battery in my daughters camera which takes the same battery and that battery will work in hers and not mine. I've paid for shipping both times and the cost of batteries. taking to a total of over 200 dollars I'm just sitting here looking at, it's useless!

This is the second non working kodak camera. I grew up in a household of those using only kodak (non-digital) cameras, but I will never use another Kodak product and will be spreading the word as of any means possible as to the treatment by customer services lack of help, and poor products by kodak. Please do not buy these cameras! A few may get lucky but I've done research and even doing google alone will tell you, try it, google kodak camera complaints. Good camera websites don't even list Kodak cameras among thier cameras for sell anymore.

Mary of North Fort Myers, FL November 9, 2009

I purchased a printer from Kodak about 6 months ago. I've had nothing but problems I purchased it. After spending 45 minutes on the phone (today) with someone that could barely speak english, I asked him if I might speak with supervisor. About 15 minutes later he came back and said he had spoken with supervisor....then...he hung up on me. I've been waiting for a phone call back, but nothing has transpired. After viewing all the problems/complaints people had with these printers, why are they still allowed to sell them? What do I have to do to get my money back? They either send me a print head, tell me to install/reinstall the print head, then the cartridges. I've put a new color cartridge in and the printer keeps telling me my color cartridge is low. Now the machine won't even let me make a copy. I want my money back. How can this company be stopped from selling faulty products? Would a class action law suit help.....lord knows there are enough complaints about them. Please stop these people from taking advantage of the young and elderly. What they are doing is not right!

Cristina of Clovis, CA November 3, 2009

My husband purchased us a new Z8612IS, because we had a new bay on the way. This camera has caused me nothing but trouble. It freezes, loses pictures, won't shut off, won't turn on, jams memory cards, and produces blurred fuzzy delayed pictures. The camera was first purchased in May 08, and would have random upsets... simply accounted as operator error or impatience on my behalf. In April of 09 we were on a family vacation visiting with my grandma who lives quite a distance away, took many irreplaceable photos of great-grandma and her great grandkids,the camera froze during pictures and my husband removed the batteries to get the thing to shut down. On thet same trip we also spent a week at Disneyland when the camera started acting up again. We purchased NEW lithium batteries & a new memory card at the start of our second day... the previous memory card LOST all of our pictures of great grandma, disney special moments and other irreplaceable pictures. This camera has caused many a dissagreement between my husband & I, he purchased it as a gift in hoping to further my enjoyment of phototaking... the camera was sent in after talking and decifering what the representative was saying after our trip was over... the camera came back after a "repair". It has recently started "acting" up again only six months after being "fixed".

So,,, I once again called good ol'kodak and got the run around from a rep. who in broken english let me know that me camera really wasn't ment to function at the full 8 pixels, I asked why then did I have that option if it really didn't make a difference... she was lost in her "script" and didn't have a response. She offered to take my credit card info so they could bill me for a repair offer. Why didn't they just give me a NEW one while my camera was still within warranty? Why now after it obviously wasn't fixed should I have to pay because it's now OUT of warranty? This is such a racket, my husband is beyond frustrated... I am about to throw the darn thing away and start investing in disposables... at least they seem to work and get the job done... I would feek guilty giving it awayu because this camera has caused my nothing but stress and frustration, I can as far to say thae when "the camera" comes up it even causes problems with my marriage... how did something so well intended go so wrong? Oh yeah, I can download my files that dissappeared if I buy a photo retreveal program... Please just give me what I expected when I purchased... Have enough decency and respect for you company and products to stand by them and see when something could be fixed and made right. A discount offered on a repair is not making the issue go away or making it right. I'm so frustrated... what to do next? Who will listen to me? Is there anyone at Kodak that cares? my husband thinks we should just buy a new one. That just does't seem right to me.

Mary of Drayton, ND October 23, 2009

Bought Kodak ESP 3 All-in-One Printer less than a year ago as Kodak advertised it uses less ink. Wrong!!! Replacing it more often and costs more. Also printer only prints sporadically and when it doesn't I have to unplug from outlet and plug back in then prints! Will never buy a Kodak product again and am telling everyone I know not to buy a Kodak product! I called Kodak consumer help 6 times and was given the run-around 6 times. No replacement or repair!

Sue of Holden, MA October 23, 2009

I am Kodak Easyshare C713 Case Number 4640146 - my camera has a KNOWN problem - it for no reason just will not turn on. I was told it was a Known problem my tech online chat and also when you call the 800# There is a Menu Option just for this problem - Kodak is NOT standing behind their substandard products - they want me to pay for their problem

I have to send in 50 PLUS the Cost of shipping to have their problem fixed. My son has Cannon and they paid for his shipping and for the repair. I want Kodak to stand behind their product and pay for shipping and pay to fix the camera. OR STOP SELLING IT. I should not have to be out the cost of the camera and now the cost of shipping and repair when they know about the problem and have not done a Recall.

Jennifer of Mountain Home , AR October 19, 2009

I bought an Easy Share Z1015 IS on April 19, 2009. It worked great for 3 months. The rechargeable batteries (two purchased the same time as the camera, one purchased when the problem began) stopped holding a charge. These batteries cost around 25. It would only work when it was plugged in.

They had me send it to Precision Care 3 times, nothing was ever found to be wrong with the camera, but it never worked for me. They have refused to give me my money back because I didnt purchase it directly from them and their policy is that replacement products are refurbished - not new! 300 initially for the camera and then the batteries.

shiv of bhubaneswar, India October 10, 2009

i bought a kodak camera c-140 on 17th october. after 10 days its flash didnt work. the retailer told me to go to the service station. HCL has taken the service for kodak in bbsr. they told me that it will take one month. as known for its products, i bought a kodak camera. but i didnt know after few days its flash wont work and it will take one month. then what do i do now. i wl wait for 30 days. i have to do so many work in the camera. had i know this would happen and the service is poor then i would nt have bought it. FLASH NOT WORKING

Sandra of Hawk Point, MO October 5, 2009

I bought a Kodak ESP3 printer and it wasn't very old when it wouldn't work. I got another one and the red light kept blinking that it was out of ink with a brand new cartridge in. I was really needing the printer so bought another one, and it lasted less than a month and was doing the same thing. Walmart won't give me anything for it, and Kodak won't respond to my complaints. These printers are junk, and I will no longer do business of any kind with Kodak. They are just unethical and I can't afford their cheaper cartridges that don't work even when new! What a rip off! I have spent so much and have nothing to show for it! Junk!

Di of Matawan, NJ October 4, 2009

I feel Kodak has grossly mis-represented this printer. It's false advertising... being advertised to save money on ink. How do you save when the printer uses ink every time it's shut off (they don't even tell you this!), every time you clean the head (uses 1/10 of the cartridge!), and it randomly stops printing colors, thus forcing you to clean the head! It is VERY slow, VERY noisy, it jams frequently and sometimes reports false jams, refusing to print until you reset it (shut off), thus using MORE ink!!!!!! it's a piece of junk, it should be recalled!

V of Buena park, CA October 2, 2009

I bought a Kodak ESP5 printer solely because of Kodak's advertisement concerning the cost of their ink cartridges. The black one is only 9.99 plus tax. I print only in black and white so this I thought is a good deal even though the printer does cost about 50% more than others. Now, come to find out, that this silly printer also uses the more expensive color cartridge to print in black and white. In addition, it appears that this printer, while printing in the "only black and white mode option" that more of the color cartridge is being used than is the black cartridge!!!!

The color cartridge is now empty and the printer will not function until it is replaced. The black ink cartridge appears to still have a sufficient quantity of ink. The cost is 2 or 3 times the relatively inexpensive 9.99 black ink cartridge, which is all I need. Evidently this printer is not like others which will function with only the black ink cartridge installed. This is the gimmick. Indeed the black ink cartridge is inexpensive but the machine uses more color ink when printing in black and white.

So, don't be fooled and sucked in as I was with Kodak's advertisement concerning the lower cost of their ink cartridges. If the machine did use only the black ink cartridge to print black and white documents, which is all I do, the machine would be a good deal. It's not. I called Kodak's support line and was told that all of this is indeed true. So, why does this machine have two separate cartridges when both are always needed for the machine to print in black and white? Why not just one cartridge that does the job? Don't be fooled by Kodak's ads.

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