Fuji

Poor quality in their camera products and customer service. I would never buy anything from Fuji again. They failed to follow through with the state of repairs with warranty and tried to convince me that I overlooked very visible damages that were not there when I sent in the camera. I replaced my first camera with the shutter lens button failing to work. The second camera did the same thing. I sent them both back exactly in the same condition. The newer camera ended up with a crack and steel markings around the screw along the side.

I am convinced that there is something going on with this company in their repair warehouse facility under fraudulent actions due to the many complaints over the internet. I have followed up with research and also reading about other customer complaints and experiences with this company. The photos they sent me of my camera were very hard to swallow and very violating as the additional damages would have been very easily for me to recognize.

I write this with pure integrity and honesty. I would never buy anything from Fuji again. I will also remind myself, friends and family ahead of time as I will be very diligent next time and make sure what I am buying and who from. I hope you find this helpful: before you buy any camera on the market do your research! I will walk away knowing that no matter what I will not be convinced to say I'm guilty and pay more for something I am 100% innocent for.

Three years ago we purchased a ValueJet 1608 large format printer for our business. Within 4 months, Fuji had to replace it with another because it broke down all the time. Now 3 years later, the longest production time we had was a 60-day time frame just this October and November. As of Dec. 1, we have been broken down and are only getting apologies. We have lost business because of missed deadlines, we have had to outsource client's work and lost countless dollars and employee production costs because the printer simply is not reliable. In 2010, we had service out some 30 times to replace 50 parts on the printer.

I bought a new camera, model JV100. I used it for two weeks. Then, the photo shooting button fell off. It just popped when a photo was being taken. I went to the dealer in Egypt mentioned above. They said it's not their problem. The warranty does not cover it, and the camera fell off. They want to charge me 150 pounds just to replace the button. Even if what they say is right, which is not, the button will not fall off. It could break, but the button will not pop off. I took the camera and decided to complain to Fuji International first. It's very frustrating after choosing the brand over many others, that the quality is that bad, and the after service is even worse.

1 year and 1 month just out of factory service, zoom stuck. Sent to fuji 167.21 to fix. Paid 179.95 for d camera. Looked online. Lot of complaints of zoom stuck. This is not right. Thanks.

I bought a Fuji Dighital Camera from Home Shop 18. But i not get Sales Invoice and also my Warranty Card is Blanck (means there is no any Agents Stamps). Now i need to get some services from the Companys Service Center but they ask me about Sales Invoice.

I Complain to Home Shop on date 09.11.09 but they not take any action yet. also i talk & E-mails to Fuji company but they tell me that i only talk with my Dealer.

Now what i do if i not get any reply from them. I have my Order No. & Demand Draft Copy. Camera Does not Zoom In/ Out During the Vodieo Shooting mode.

i would like to add to the list, my complaint about the FUJI A850 digital camera. i have owned the camera for just 39 days and have used it only one time., the second time i went to used it, i tried to turn it on and it would not power up. i replaced the batteries with two different sets and it will still not work.i tried to return it to WALMART where i purchased it and they told me , i was (9) days passed the 30 day limit for returns and they would not accept it.i contacted FUJI by e-mail ,but i have yet to receive a reply. even if they honor their warranty, i still feel people should know not to purchase this camera.do to the poor quality .

Bought a Fiju A850 Digital Camera...after two uses...it just wouldnt work.....Surfed the net for information and found that most of these cameras have the same problem...Think this should be reported so other people arent buying FujiA850 Digital Cameras.

No Economic or physical damage...just annoyed to spend that much money on something that is defective..and lost out on a lot of good family photos

On the internet I have constantly request a lost manual on Fujitronic Model FR--803 and they refuse to respond. Impossible to use without the manual.

My failed camera is a Fuji Fine Pix S7000. The CCD circuitry failed. I live in a high humidity and heat environment in central Texas. I contacted the Fuji Repair Department On October 15, 2007 and the telephone assistant will not provide any specific information other than telling me just to send it in to them.

I carried the camera to Fujifilm's camera repair center in San Antonio, Texas (Havel's Camera Service). Havel's Camera Technician examined the camera and within one minute explained to me that the camera was failing because of a known defective CCD imaging circuitry problem. He explained that the CCD in question was sealed in epoxy that dries in high humidity and high heat areas. When this happens, humidity is allowed to reach the CCD and imaging circuitry and it corrodes the circuitry. The CCD circuitry then fails. He suggested that this has happened to several brands of digital cameras and that they should have used glass to seal the CCD circuitry in.

There are known product recalls on many models of digital cameras including Fuji digital cameras. There is a classs action suit against Canon and another manufacturer for this problem but I am not sure Fuji is included.

At that time, I was informed that the repair bill is $275.00 plus to fix this problem, although it should be replaced free of charge!

When I contacted the support person at Fujifilm USA on October 15, 2007, I was treated very arrogantly by a female assistant. First, the person I spoke with was rude and evasive, told me I was talking too loud ( I have a hearing problem left ear) and she was not helpful. I mentioned all the recalls and she would not comment.

These companies are ripping consumers off and they should make good on their products. Especially since consumers were paying huge dollars$$$. My camera cost in excess of $700.00 when I purchased it.

Not only will I never purchase a FUJI product, I am probably going to avoid any purchase of digital cameras because I have learned that these corporations are not ethical and will lie to consumers and consumer protection agencies.

I have owned that camera for a bit less than three years when the CCD circuitry failed. The technician at Havel's told me it was the imaging circuitry. When I suggested CCD, he responded, Yes, CCD circuitry.

I don't know who to turn to, but I should never have to pay for a defective part or labor to replace it. I am agreeable to shipping costs but that's it.

I have lost $700.00 and now, I'll have to replace that camera because one is frequently required. That will require an outlay of another $400.00 or more to purchase another camera. If I have to fix the defective camera, I can expect to pay $330.00 with shipping and insurance to fix something that I didn't break and should not have failed. It is a defective camera with defective parts. I will lose several weeks of ownership during this ordeal.

When I purchased the camera from Ritz/Wolf Camera in San Antonio, Texas, I asked the salesman if the camera would be suited for indoor AND outdoor use in Texas during all seasons. He agreed it was a great camera. I agreed to his full sales price based upon the fact that it would be usable and fit for my stated purposes. Today, the camera will not work because humidty and Texas heat destroyed the CCD. Nobody mentioned the problems the other models were experiencing and I found other S7000 cameras with the same failure via Internet searches. My camera failed with the same problem experienced by several different brands of cameras and Fuji cameras.

I have not recieved the rebate of $90 and ended up wasting my time trying to resolve the issue.

I would not have purchased the product without the rebate.

I paid $300 for the 19 LCD monitor hoping to get the rebate. I would not ha purchased the product if there was no rebate.

I sent in two seperate rebate claims for a $3 rebate on a 2 pack zip disk. The rebates were advertised receive your rebate in 20 days. I never received either rebate ever! Both times they said they never received my info. Neither was returned to me so they must have lost it in their own mail room. How convenient. My guess is this is just a marketing scam to get you to purchase their crappy products.

Well, their non-rebates just cost them a customer for all their products, and hopefully more after I tell a bazillion other people. It isn't the $3 or $6 that bothers me, but the principle of not letting them get away with what amounts to false advertising. I followed their instructions to the letter, but there was never any intent on their part to pay the rebates. What a scam.

I bought a Fuji Digicam DC8. After 3 months, the flash was not working so I brought it to the Philipippine Fuji shop. They said they could not repair since I bought it in Malaysia (in spite of warranty card). I brought it to the L.A. Fuji center. After 1 month they told me they could not repair it.