fotoconnection

I got the TV I ordered for the price quoted in September, 2007. I bought an extended warranty, a three-year TV in-home under $3500 service. I called today to use it. FotoConnection is out of business and I don't know how to get in touch with the warranty company. Does anyone know who they are? Help!

I bought a TV from fotoconnection and the bulb went out. I tried calling on warranty but they gave me the runaround. So, I just got a bulb and put it in and the TV. It still does not work right. They will not stand by the warranty. I do not know what to do. Please help. This is the info on what I bought. It is still not working and the warranty is about over. I still can't get them to work with me. The order was received on Tuesday, October 17th, 2006 at 14:23 pm. The sales person is Pete (shipping method: trucking, curbside delivery; status: billing). The product name unit and price quantity total are as follows: starter $5400 1 $5400; Sony kds-r70xbr2 70" Grand Wega sxrd xbr high-definition 1080p; Rear-projection TV 1; Repair tech 5 year TV warranty under $5,000 (28505) 1; Monster cable mp-av600 6 outlet power center/Surge protector 1; Repair tech 3 year television/Projector bulb replacement warranty (up To 3 bulbs) 1.

I live in NJ but the vendor has a PO Box in NY and does business online. On 3/9/2010 I ordered a Samsung 55" LED TV advertised online. The price came out to $987.04. After submitting the order I received a confirmation and a notice that shipment would not occur until my credit card has been verified. The next day I received an e-mail stating that: "The manufacturer has informed us that this product is no longer available and your order has been cancelled." When I finally got through to a service rep today, he said basically what the cancellation e-mail said. After I told him that I checked with Samsung and that the product is available he then said that FotoConnection didn't have any available.

Then I told him that their site still has it for sale but at $950 more expensive. He first insisted that it was a typo and that "someone forgot to put a 1 at the beginning of the price. After I pointed out that this wouldn't account for the exact difference and that the calculation shown online explains exactly how they arrived at the final price, he then told me that they don't actually have any available! I seem to be sensing a pattern here! When I asked him why they would advertise something they don't have his response was: "Because we know that no one will buy it at that price." By the way, even $950 higher their price is still in the bottom 10-15%. He asked me what I was looking for and I told him that I expected them to honor the advertised price. He then directed me to their 'policy' page which is reachable only through a link at the very bottom of their home page. It states:

"Pricing and availability are subject to change without notice. FotoConnection.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and FotoConnection.com is not responsible for any errors contained therein."

I told him that was very nice but that at no time did the site make me aware of such a policy. It's not on the front page, the product page, the order page, the confirmation page, or the follow-up confirmation e-mail. Also, at no time was I ever asked to click on or state that I "accept" their policies. How could I? I never saw them or was even directed to read them! I also said that a policy doesn't condone customer service reps telling false stories that change at every valid explanation! If they were certain of their policy, why not just fall back onto that instead of telling an ever-changing story?

At this point he became simply rude and nasty, not listening to what I was saying and talking 'over' me whenever I tried to speak. I am certain that this has happened to many other people and not just on this particular television (although I'm sure that a lot of people placed orders at that price). Does anyone know whether I have a claim against them and can force the sale of the TV at the advertised price?

Like most complaints that I've read the same things happened to me. Not only did several reps lie to me about the camera being sent but when I finally got the camera they had switched the lens in the box to a cheaper lens. They ended up switching it after several weeks of complaining, but I had to pay for the shipping and was never reimbursed. They also promised me they'd send me a $25 gift card for my troubles on several occasions but that never happened. I wasn't planning on using them anyway ever again. They are the shadiest company I've ever used. Besides paying for shipping, I was also charged on the battery. In all, I'd say I paid $75 more than I had hoped. The camera also came 4 months later than expected.

You could see why I was so upset. I paid them top money; the only money I had to buy this tv for somebody. They also told me that they were shipping the tv on Friday, but later found out that the tv they had in stock was damage. I remember somebody did post the same comments here in this blog. Anyway, I am going to follow through their business practice and tomorrow I will be reporting to the Attorney General Office where this company is located in NY.

Please hold hand and let's tell them this is America and live our lives honestly and we do not want anybody who take advantage of people here.

Wish me good luck!

I recently purchased a 58" Plasma TV, mounting bracket, DVD player, and In-wall stereo speakers from FotoConnection. Their advertised prices were very low, but unfortunately for me, I did not research there company before making my purchase. I went through similar sales tactics from Jim, as many others have written and complained about on numerous web sites. I was able to finalize my order without accepting any additional shipping and warranty policies.

The first UPS tracking number they sent to me was not valid. It was sent to me again along with other shipping numbers, but still was not valid. I did receive my television, dvd player, and mounting bracket within 1 week. I was actually quite happy with that part of the experience. However, over the next several days and several phone calls, I could not get a straight answer as to the status of my in-wall speakers.

I spoke with multiple customer service reps who gave me various responses. They varied from "we got your speakers, but they were damaged," to "your speakers were back ordered." One customer rep told me to go buy them somewhere else and then asked me to call him with my tracking number from where I was able to purchase the same speakers. I didn't understand that request at all??? When my order was refunded, they did not refund the shipping cost, nor did they ever send a surge protector that I was supposed to receive either. I was not happy.

I finall spoke to Rodney. Rodney tried to say they never charged me for shipping the speakers. However, I have printed receipts to prove different. After a heated argument with Rodney, he finally said "what are you going to do, come after me for 30 dollars!" He then tried to make me feel bad for wanting the shipping costs refunded, because he spent money shipping my television to me. Enough though they advertised FREE shipping for the TV. In the end, he offered me a $30 gift card to their store. Needless to say, I refused, thanked him for nothing and hung up. My advice to anyone is to stay away from these clowns. $22.49 in shipping and (1) surge protector

I ordered a camera from fotoconnection.com for $175, price includes the shipping. 3 days later, Eddie calls me to verify my order. That was fine, I verified my order with him. Then Eddie started trying to sell me things. I declined. He said some gibberish in another language. I said Excuse me? and he said, oh nothing. He then said that he will move forward and get my order shipped to me. 5 minutes later, i get an email showing my order at $205.

I called the number back to speak with Eddie, and he said that he was just showing what my order would look like if I had added the accessory that he tried to sell me. I said again that I don't want the accessory. He said, ok i will remove it "khara". I knew that this word means *******.

so I spoke with his manager Don and he asked me what language I think he was speaking. I said hebrew. then he said that Eddie just speaks english but there are many Israelis that work there, so maybe he learned just this word from them. I said no, Eddie seems to be very fluent in Hebrew because he said some stuff on our earlier conversation that I did not know what it meant. Don also tried to find out where I was from, and I told him that it didn't matter. Don tried to upgrade the shipping on my order from ground to 3-day shipping. I refused his offer and told him that respect comes first, money comes after.

I canceled the order. However, I do believe that these guys do this all day long to unfortunate Americans who do not want the added accessories and do not understand that language. I am reporting this to you so you can consider what they did to me and that they do not do to other consumers.

Purchased Samsung 58" Plasma Televsion on Friday 17th. Tried to cancel on Monday 20th based on hundreds of negative internet posts regarding seller. Called back and advised I could not cancel now by "John." Discussed poor ratings and my concern but was assured there would be no problems, Received by shipper on 24th; checked box no damage or marks on box sides, top or bottom or corners. Accepted. Set up inside and wouldn't work. Very loud hum...looked close and sparking line under front glass. Checked screen using side glare and could see sparking inside front panel. Looking more closely saw internal, broken lines and crackes in many places. Front glass panel not scratched. Damage internal. Contacted Samsung who said the shipper merchant should be responsible. Merchant replied to read their Purchase Criteria: Under No Way are they responsible for Televisions over 27" Will not accept a return in any case; Contact munfacturer for warranty. Waiting for Samsung Warranty Service to determine next step.

I placed an order for the Canon D10 through the Fotoconnection website on 5/6/09. I then received a call from Louis. He stated that the battery that comes with the camera will only last about 30 minutes. He then said for $29, I could buy the 4 hour extended life battery, which also came with a one hour quick charger. When the camera arrived, I had received a Canon charger, a Canon battery and a generic "Power 2000" battery. I fully charged both batteries, which took 1.5 hours each. I then timed the battery life of both batteries while the camera was taking video. The Canon battery lasted 1.75 hours. The Power 2000 battery lasted 1.5 hrs.

I then tried to return and get a refund of the extended life battery. Customer service told me that I could return the battery but I could not get a refund because the Power 2000 battery was included at no charge and that the Canon battery was the four hour battery. He went on to say that Canon provides a 300 ma battery with this promotional offer that I had received the 1000ma battery. I contacted Canon USA. They told me that the 1000ma battery and the charger are included with the camera and that they do not make a 300ma battery for the Canon D10.

I placed order on a Thursday. Salesman Jim was very pushy, insisted I needed an extra battery (buy one, get one free). Said he'd throw in overnight shipping and a "quick charger) and have it to me the next day. I didn't ask for this but did want it for vacation the following week. I received an order summary email that didn't show the additional battery. Emailed about this - they requested I call. Stayed on hold 10 minutes, finally got someone who assured me it would include extra battery.

Package didn't arrive Friday and on Monday still didn't show as shipping. Called, was assured it would ship that day. It didn't. Called again on Tuesday after email to Customer Service again resulted in them requesting I call. Josh informed me camera was NOT available from manufacturer and didn't know when it would be.

I then ordered from Adorama and received a tracking number within 4 hours. Camera was delivered in 2 days. I did pay $23.00 for 2nd day air - wanted it for vacation. Had to pay $23.00 for 2 day shipping to get item in time for a vacation, after waiting for 5 days and getting lied to the entire time.

What a scam. I ordered a camera and received an e-mail stating my order # and that the product would be sent to me in 2 weeks. Two weeks later I called to check the status. Per Oliver, my order was cancelled by the manager. He asked me if I wanted to order it again. I informed him to cancel this order. I wondered why this company was the only one to have stock of the Olympus SP590. I don't believe they ever had this product.

I ordered this camera for the birth of my Grand daugher. Now it will be late.

I placed an order for a Nikon D300, but cancelled the order about 2 minutes after placing it. The following weekend my credit card was used to run over $1,500 at the Sheraton in Atlantic City and for online T-Mobile charges. The only place I had used that card in over 2 months was FotoConnection. They are crooks and will use your credit card info to commit fraud. BEWARE!

I had to cancel the credit card and get another. I have now learned that this is a normal occurance with FotoConnection. Why don't the authorities put them in jail?

I ordered D60 Nikon camera package and was asked to call in to confirm the order. When I called in, this guy started to offer different set to hike up the prices. I was under the impression that he is going to send me 2 lens but only 1 len was sent. I was charged $690 for the package with cost $550. When I enquire this, they didn't want to entertain my request.

On 2-5 2009 I Ordered A Mitsubishi Wide Screen Tv From Foto Connection Online. It Was Model Lt52-149 Price $1898 Free Shipping. The Salesman Asked If I Wanted To Take Out An Extended warranty For $249, But I Said No. So He Reduced It To $149, But I Still Said No. Then He Asked If I Was Online On My Computer, Because He Wanted To Verify My Credit Card info. He Indicated There Were Two Places To Sign (Should Have Read The Whole Contract) To Verify My Account.

I Was Given An Order Number, And A Few Days Later, I Decided To Check On The Status On The Order, But Could Not Find Any Info After I Loggeg Onto Their Website. I Tried For Several Days, But No Luck, So I Decided To Call Foto Connection. The Gentleman I Spoke To Said He Spoke To The Shipping Dept Manager And He Said The Tv Would Be Shipped OutToday. The Next Day I Called I Called And Spoke To Another Gentleman About A Tracking Number For My Order And He Said The Tv Would Be Shipped In The Next Two Days.

With Almost A Week And A Half Gone, Decided To Try Again To Check On The Status Of My Order, And Saw All The Complaints Against Foto Connection Online, I Quickly Cancelled My Credit Card, Thanks To Those Who Have Been Able To Warn Others To Stay Away From This Company. A Week Later Foto Connection Tried In Vain To Charge My Credit Card. I Almost Became Their Next Victim. On Their Contract It Stated That The Contract Was Could Not Be Reversed And That You Are Liable For All Attorney Fees And Court Cost. My Advice To Anyone Is To Stay Away From This Company.

I ordered a camera kit. I had to call to confirm the order. This really meant they had more they wanted to sell to me. I declined the extras. Now a month later I still have not received my camera. Just called their customer service and was told I could either order a lens that was $100 more and they would ship today, or I could just wait another month. This company is just a scam.

No economic or physical damage. I just now have to start over in order to get what I wanted a month ago.

I bout a tv and paid for a 5 year warranty it has bin 1 year and 11 months i called the warranty place for repair and thay no longer in biss. so i am out a warranty and the lamp is 236.00 $ so i call foto connection and thay say its my prob. i payed them $500.00 for the warranty and thay say the best thay can do is try to sue them and get me the 500.00 back. dont no how long but just be [patient].

i said give me a new warranty with the guys you have now and when you get the 500.00 keep it for the new warranty. thay say no can do you cant get a warranty. now it has to be at time of purchase. so i have a $2348.99 tv i cant fix. i live pay to pay that is why i got the warranty so i didnt have to worry how i am going to fix it .the lamps go out at 2000 hours so i new that i needed the warranty and just to get somone out to look at it it is 75.00 or more plus the part and laber. so it has bin 8 weeks that i have no tv now. thay didnt even offer to pay the 236.00 one time for the troble

i ordered a canon camera and lens on line in november 2008. the individual and the company called the next day to say they couldnt process order until they verified the email address or something. then they pulled what i think (now) was the bait and switch.. did i want to upgrade to a tamron lens..., and they charged me $499.00 for a $59.95 lens. i feel the fool, but now i am reading lots of other people that got scammed by this online company. i was definately ripped off.

the lens they sold me as an upgrade was a tamrom #AF77C700 - their price $499.00. i could have gotten that lens for %$59.00 at BHPhoto and the original lens i wanted was a Canon lens that did in fact cost around $500. the damage is monetary... $440.

I have seen the item listed on their website. I have made a call to determine if the product were in stock and timeline of shipment. The sale rep were very rude, he were not helpful answering my call. He had me on hold for couple minutes, and finally told me to do the purchase online and hung up without another word. This site is nothing but scam, so don't be a victim for cheaper price. If you're going to pay a big ticket item; you should deserve better period.

My wife ordered a Canon Powershot from these con artists. We had nothing but trouble. First they tell us it is shipped (no tracking #) then they say we have to fill out some verification and give a bunch more info. That was obviously a scam. They were terrible on the phone everytime we called. I finally cancelled my order. I'll be watching for bogus charges on my credit card. Stay away from this company.

I tried to order the Canon Digital Rebel XTi because they had a free telephoto lens promo going. They called me two days later to confirm my order. The service rep proceeded to tell me the camera I ordered was a 'Gray Market Model' that didn't have any warranty, but I could upgrade to their warranty for an extra $100. I asked him to confirm the items in my order package which I had printed out when ordering. He said most of the items in the package were optional upgrades that would cost over $200 extra.

I immediately cancelled my order. I then had to repeatedly cancel my order. Terrible business practices.

The credit card used to make the initial order was used to book a hotel room in Puerto Rico the next week. This was the only time the card was used in the past month and it never left my home. It seems like one heck of a coincidence. Watch out for these creeps.

Purchased 16 - 46 LCD TVs for a work installation (20K of TV's). All arrived. One was bad out of box. They sent a repair company who determined we must've damamged the unit when we installed it. However, there was no physical damage to the box, to the TV, etc. The LCD display inside the unit was defective. We've had other TV's from other vendors that this has happened with.

The other vendors exchanged the defective unit for a new unit. We've been trying to 2 mths to get the issue resolved, to no avail. They refuse to exchange the defective product and we can't contact the manufacturer (Sharp) because fotoconnection is not an authorized reseller. They are not reputable and I really question the way they do business. I will never do business with them again, nor would I ever recommend them to anyone.

Our customer is holding payment on their entire installation because one TV is defective. We have wasted many man hours through conversations trying to get this resolved, to no avail. We have disputed the credit card order.

ordered new samsung scd382--- supposed to be $129.00 with free expedited shipping, free tri pod, free cleaning kit, free lens cover and free carrying case. was told i could get an extended battery ( because the ones that came with the product only lasted 15 min. ) after the sales rep trying to sell me all these upgrades - i said no i do not have that much money to spend. he then offers to give me the extended life battery and a pack of tapes for $20.00. well somehow $129.00 plus $20.00 added up to $209.00 .

and the camcorder i recieved did not work, did not get battery, and i got 1 tape- not 1 pack. i called samsung and tried to register product, found out it was already re3gistered !!!!!!! i was told i was buying a new camcorder !!!! i will be filing law suit at local distric magistrait's office. taking a copy of all the other complaints also, i suggest you all do tha same . tony

spent $209.00 for used product / not new like was ordered. did not recieve products.

I will never order from this company again. After reading the other complaints I too wonder how they can stay in business.

I was to get a second battery for my new camera, buy one get one FREE, and they charged me almost $100.00 and refused to refund my money.

I bout a tv and paid for a 5 year warranty it has bin 1 year and 11 months i called the warranty place for repair and thay no longer in biss. so i am out a warranty and the lamp is 236.00 $ so i call foto connection and thay say its my prob. i payed them $500.00 for the warranty and thay say the best thay can do is try to sue them and get me the 500.00 back dont no how long but just be payshont i said give me a new warranty with the guys you have now and when you get the 500.00 keep it for the new warranty thay say no can do you cant get a warranty now it has to be at time of purchase so i have a $2348.99 tv i cant fix i live pay to pay that is why i got the warranty so i didnt have to worry how i am going to fix it the lamps go out at 2000 hours so i new that i needed the warranty and just to get somone out to look at it it is 75.00 or more plus the part and laber so it has bin 2 weeks that i have no tv now thay didnt even offer to pay the 236.00 one time for the troble

I ordered a camera online from FotoConnection. The next day I received an email from Louis saying he needed to talk to me to confirm my order information in order to ensure prompt delivery. When I called he said you only ordered a camera, no accesories. I said correct, then he proceeded to try to sell me almost every upgrade they had, lenses, batteries, memory cards, etc. I said since I have you on the line I want to confirm my shipping address, because it is different than my billing address. After that Louis didn't want to talk any more. But he did tell me my order was on its way.

After several days I hadn't received a shipping notice, so I called back. This time they put me in touch will the billing department. Billing told me they could not ship to an address that was different than my billing address. I told them I wished Louis had told me that when I still had time to do something different, because this order is going to be a Christmas present and it needs to be at the shipping address.

They said they could only ship to my billing address. I told them to cancel the order because there was no way they could get the order on time to my billing address because I was going to be out of town. FotoConnection.com promised me the order would be there 12/18/2008. I repeated to them that I absolutely had to have it on the 18th because I would be out of town after that and the order would do me no good. Again, they promised me the order would be there 12/18/2008.

To conclude, I received a shipping notice from UPS my order will be delivered 12/19/2008. FotoConnection's website says they ship within 24-48 hours. If they had done what they promised, everything would have worked out alright. Now, I doubt if I have time to arrange an alternative to salvage my Christmas plans.

No damage has occurred yet, but since I will not be there to bring the package indoors, I can't imagine a camera surviving outdoors for 10 days.

I ordered two GPS units online with overnight shipping. These were for a trip to Europe I was taking a week after I placed the order. The units were not shipped for 5 days after placing the order and then shipped by ground rather than the air I paid for. Their web site stated shipping would typically take 1 to 2 days. They provided no status after repeated phone calls. The website provided no accurate status.

Every phone call was a painful experience with rude people who provided endless excuses and an in-your-face attitude. Finally when I canceled the order they said it was shipped but had no tracking number and just hung up on me. After repeated phone calls and being placed on hold for about 20 minutes I got a tracking number. I informed the shipper UPS I would not accept the ground-delivery package. I informed American Express that I would dispute the billing and not accept the package.

I did not receive the units in time for my trip even though I ordered them reasonably ahead of time and paid for overnight shipping. They were sent by ground rather than the air I paid for.That in itself is fraudulent billing. I will need to rent a GPS at this point, incurring that cost. Now I am certainly held hostage for the $902 dollars I paid to these crooks. The State of New York needs to police this fraudulent operation and take action to protect consumers. Later research I did indicates that many others experienced similar problems.

I searched high and low for the best deal on a NEW Garmin, steering clear of sites that advertised refurbished ones. Found Foto Connection. Their add said NEW and IN STOCK. Took 7 days to get a tracking number and another 10 days to receive item. Went online to Garmin the nite I received it and tried to register it. Garmin said it had been registered in June 2007! Called Foto Connection who insisted they only sell NEW, and that my order had gone to a DROP SHIPPER!

Called Foto Connection again, they offered an extended 3 yr warrenty with no deductible. They would send me an e-mail confirming it right away and I was to respond immediately. Surprise! No e-mail ever came. I work for an attorney and have already contacted the Attorney General's office. You can bet I'm going to file a complaint. Garmin also has the details on this business and will look into it. THEY ADVERTISE NEW AND THEY SEND REFURBISHED!

I thought I was spending my money wisely by finding the best price for a new item. Instead I wasted my money on a used refurbished item, that may have problems I've yet to come across.

I should know better, but: I was baited by the lower-than-average price for a Nikon D90 w/ 18-200 DX VR lens. Of course, I got the Call to expedite your order. Refusing and wanting a cancellation, I was forced to call them anyway. The guy said MY camera did not come with an autofocus lens, that is was a manual focus. Of course, they wanted to sell me a more expensive lens.

Well, I am CERTAIN that camera was advertised as coming with a DX VR Autofocus lens. The guy grumbled about me making him out to be the bad guy and he hung up on me. I immediately checked their website and the order was cancelled. Thank You, Jesus! And now this: All reference to that camera with the lens I wanted totally disappeard from their website. Gone. Poof!

I personally would not recommend doing business with this company. For that matter, I will never do business with any company that says I need to call Bubba to process/expedite my order. I have spent literally thousands on the net over the years -- and have NEVER had to call anyone to complete the deal. When you see this request, smell a rat.

I orderded an LG LCD TV online 11/18/2008. I immediately received an email to call to confirm my order. The salesperson put a hard sales tactic to order other products/services, lied about the warranty that came with the product. I felt very uneasy and asked to cancel the order for a full refund. I was denied that right, they claimed the order was processed and would ship out that same day. To date, after many phone calls and emails, I have no TV and they will not provide a refund.

$469 charged to my credit card and many hours on the phone/email trying to get this resolved to no satisfaction.

Like previous consumers I ordered online and received a call later the same day. This was for a camera, Canon Rebel 10.1 megapixel. I was harrassed to buying lenses which I refused since this was an upgrade from a film camera and already had lenses, then extended warranty, which he backed down on price several times,an upgrade to a battery, he said the present battery only allowed 20 minutes of picture taking, a memory card that he kept upgrading,yada, yada, yada.

From the orginal price of $419.00 I asked him to read back the new amount which was $619.00 so I backed off and said I just wanted the camera and warranty. That would come to $533.00. He said I would receive an email and I would have to confirm that to allow for the extra charges. I got the email and immediately cancelled the order. I received an email saying they couldn't accept email cancellations. At this time I am continuing to cancel via email and will submit a report to the FBI online fraud. (Just google FBI online fraud and you can submit your problem online.)

Worst online experience ever. No transparency about use of grey market products. They guaranteed shipment by Wednesday for a Thanksgiving gift that will not arrive until Friday. When I tried to cancel the order they claimed it had shipped already, but it appears that they have not shipped. After much arguing I did accept non-grey market product and a credit to my account, and if I get what I need then I will be okay and never use them again, but otherwise I have recourse with my credit card company - amex - which has exceptional customer service and dispute processes.

I am still nervous about the product I'll be receiving. In future this is why you shop from reputed establishments vs. complete unprofessionals. Similar to other posts, very little email communication and exceptionally poor customer support. I will be happy to support any legal action to get these guys off the web.

I placed an order for an LG Television that was on special promo for $519. I had also ordered a cable. Whe I called bck to se if the cable could be removed from the order the service rep proceeded to tell me that this was thelast TV they had and he was cancelling my order. I told him I didn't want the orde cancelled and he said he had already done it and I had to go back on-line and replace the order but they had no more TV's left. He also told me to go buy it somewhere else and stop crying about it.

They also sent me an email that I needed o apparently respond to but never told me at the time of order that this was a requirmeent for verifying credit information and finalizing the order. Ic ould have easily done this while i was talking to te service rep but he cancelled the order in mid conversation. I spoke to a manager named Dave and he told me that the rep may have cancelled my order because he was ****** off but there was nothing he could do about it and they were out of TV's but he'd contact me when they had more in stock.

That evening they were advertising the same TV on their website as being in stock but the price was now $599. I called back and spoke to someone who claimed to be a manager. He apologized put me on hold and then another person came on ssaid they were the second manager and that honoring my order wasn't going to happen and Happy Thanksgiving. One of the worst customer serrvice experiences I've ever had.

As a brand new customer, fotoconnections has done everything within their power to assure that I will NOT be back to order from them and that anyone I know will be strongly discouraged from using their company. I placed an order November 18, 2008. Despite their website indicating that there would be free upgrade to expedited shipping it would be some 2 days later I received a call indicating that the camera I ordered was not available and the sales person said, I can't explain how that was still on the website. (I checked two days later and the camera I originally ordered was STILL on the website, sounds like bait and switch to me.)

I agreed to a $40.00 increase in price for a newer model as long as it included the same identical package of accessories that the original camera I ordered came with. I was assured it would and I was told it would ship today. Two days later, returning from visiting my sick mother out of state, I found an email requesting a credit card authorization, despite the fact that I had given ALL that information prior in the original order...thus my order still had not shipped. The authorization did NOT include the package of the original camera and I wrote that day and the next day requesting an authorization which included what I ordered.

Finally, not receiving anything I authorized the authorization along with an email to them indicating the authorization was ONLY for the camera agreed upon and the original package of accessories. Nothing was received from them for days. I received an email stating that there was a problem with the order and to call the number indicated to talk to louie and so I called only to be put on hold forever and then finally disconnected before having to call back and be put on hold a second time. Louie indicated that the order had been corrected but that there was a problem with my credit card now. Amazing, we are just now finding that out!!

So I have no camera for Thanksgiving family pictures, I got a bait and switch which cost me $40 and I still don't have the camera and camera accessories. Not to mention loss of cell phone minutes and my time and frustration.

I ordered a Canon Rebel XSI camera on Fotoconnection.com on 11-24-08. I provided a credit card for payment on line. No confirmation was provided by email, but I did get a call from a representative named Barry on the evening of 11-25-08. He wanted to confirm the order, but also wanted me to know that the camera I ordered wouldn't work properly with the lens matched to it in the advertisement. So, it would require an upgrade to a better lens at an additional cost of $79.00.

Nothing was indicated in the on-line advertisement regarding a mis-matched lens. This was advertised as new in box and sealed from the factory. The lens and camera are suppose to come matched from Canon. I felt that this was a bait and switch scheme, so I canceled the order. As soon as I indicated that I wanted to cancel, the representative hung up on me. I called my credit card company and no charges had been filed on my account, but I'm a bit nervous that they might go ahead and charge my credit card.

I went back on line and sent a message to them to cancel the order. This is a very unprofessional organization and I just wanted others to beware of Fotoconnection. There's a reason why they advertise such low prices, and they are deceptive in my opinion.

Delay in getting a camera that I needed.

No economic impact that I know of at this time. No physical damage, just disgusted with the experience.

After searching for availability and price for a Nikon D40X camera, I ordered it on line from Fotoconnection. There was no order confirmation email from them so the next day I contacted them through their web site and asked for status. Later that day there was a voice message from James saying to call him to confirm the order and credit information. When I called James was gone for the day so I spoke with somebody else. First he tried to sell me a battery and was very persistent. The camera should include the battery. After I refused the battery he said to go to my computer and fill out the confirmation form and the order would be shipped promptly. I had read a blog about this form so was suspicious at that point. I read the form and decided not to agree to its terms and conditions.

Furthermore, after thinking it over I decided to cancel my order. I tried to do this on their web page but got a message saying the order could not be canceled because it had already been processed. The next morning I called to cancel the order by phone and was immediately refered to a manager. He offered me a better battery if I didn't cancel. I refused. He then asked for a reason saying he can't cancel without a reason. I said I changed my mind and no longer wanted to buy the camera. He then said it's too late, the order had already been processed. I replied that since it hadn't shipped yet to cancel it. He was getting rude by then and said their policy was that once the order is processed' it cannot be canceled. I said I wouldn't pay for it. He lied and said my credit card company already paid the charge. He said deal with the card company.

I called my card issuer and checked. The charge had not posted yet. They told me that if it does post it will be disputed. I then sent an email to Fotoconnection confirming the telephone conversation, the order number, and the cancellation request. It was indicated that they received the message. This was by far the worst merchant I ever had dealings with. I truly believe they are fraudulent in the way they operate their business.

If my bank card is charged anyway, it will be disputed. The outcome of that is unknown at this point.

I ordered a Nikon Stylus 1010 camera in blue (shown as in stock on their web site) and after too many lies, time and pressure to buy add-ons etc and being called names, I was shipped a broken (unuseable) purple 1010. I am out $250 (half of my monthly income as a humanitarian worker) and dont have a camera.

I read all the complaint boards about this outfit and I wonder how they are allowed to continue what is obviously a criminal front. I am very willing to provide details, etc about my transaction and experience with Foto Connection if anyone is ever going to seriously address this scam outfit. Until then, talking about it just turns my insides to steel.

Loss of $250, no camera

Something not right. I was searching for 100 GPS's a certain model number. Company answers the phone very unprofessional. They said they could fill my order instantly. Which i thought odd, most places i called had to check the inventory, or put me through to a number for Corporate Discount. He kept assuring me he would be able to send out all the merchandise next day. I didnit have a credit card handy. It would have been around a 12,000 order.

So i called back next day with my Credit Card info, and I swear, i was calling someone's house? A different gentlemen answered and again, without hesitation said they had all the merchandise. Something wasnt right and i knew it, I went with my gut and did not place the order. I went on line to do reseach and behold, i found a ton of complaints. THANK GOD, I WENT WITH MU GUT. I could have been out of $12,000 or some messed up GPS's.

Sounds like I had the same situation as many others. I ordered a camera, got an email saying I had to call and confirm. I did, and said I didn't want anything else.. they said goodbye. Camera never arrived, and I called and they said it was backordered, that the cameras they had were not US versions, but the US version was in and they would fedex so I could receive it before I left on a trip. It never arrived, and now 7 weeks later has still not arrived!

I am checking to see if I have been billed.

i am disputing the order with my credit card company and also planning to complain to the new york state attorney's office for consumer fraud and deceptive practices and online fraud.these people sell grey items only and not authorized to sell a lots of famous brand names. i wish i new that, (how can the real company allows that) got me.customer service is a joke. very rude and feel like you are fighting for your life. WILL NOT RECOMMEND THESE PEOPLE. NEVER AGAIN.THERE IS SO MANY OUT THERE LIKE THIS. ONLINE FRAUD. CHEATING. ADVERTISE ONE THING AND SELL YOU GREY MARKET STUFF..

FRAUD FRAUD. STILL IN DISPUTE.

Ordered the CANON EOS REBEL XSI with 2 different lenses. Got a confirmation the same day. 4 days later on SUNDAY afternoon I got a phone call from Adam asking what I would be using the camera for. When I told him he informed me the lenses I ordered wouldn't work & I needed to upgrade to automatic focus lenses. He said he would sell them to me at a discount of $200.00 more than the original order. I told him to send an email because I was out of town at the moment.

The more I thought about the call it sounded like the classic bait & switch. When I got home there was an email from fotoconnection, but I didn't click on any of the links to confirm. I did some research on this company (which I should have done before I ordered) & found a lot of complaints listed online. The next morning I called Adam to cancel the order. He tried very hard to convince me to proceed, but I wouldn't budge. I did receive a confirmation via email regarding the cancellation, which I was happy about. I also contacted my credit card company to make sure there weren't any charges. I'll keep monitoring it, because I am afraid they will try to pull something.

The moral of the story is do your homework on the company you are ordering from before it's too late. I have learned my lesson.

Something is just not right about FotoConnection and I should have listened to my gut. The order process alone was suspicious. Since when do you have to place your order online THEN recieve an e-mail stating to call them on the phone to confirm your order THEN they send you another e-mail with a form to fill out.

I ordered a new GPS and when I plugged it in my car the car adapter light would not come on. Then I plugged that into the GPS and still nothing. I took the car adapter to Radio Shack to check the fuse and you guessed it... no good. Very unusual for a brand new product to arrive with a blown fuse. So, I plug the adapter into the car and the light comes on this time. When I go to plug that adapter into the GPS unit it makes a hiss noise and a puff of smoke appears and then I smell the electrical burning smell. There goes my brand new GPS. I know it's not the plug in my car because I had my old GPS unit on and working find.

I called FotoConnection and they were closed yesterday (Wed and Thurs) now what? I called again this morning and talked to a fella named Leo. He stated he would have an answer within four hours and I needed to e-mail him all the details, Order #, serial # and a statement on what happened. Six hours go by and I had not received any e-mails nor phone calls from Leo.

So, I called back after 6 hours and ask him what's going on. He stated that I would receive information on Monday on where to send my fried GPS back to and it wasn't them. WHAT? I've done plenty of online purchases and I have never ran into this kind of ridiculous run-around and delays. I will NEVER shop at FotoConnection again...ever!

I placed an online order for a canon xt camera. I received an order confirmation telling me that I needed to call to confirm the order. I called and was told that they didn't have the camera in stock, but that they would offer me the better model and lense for $150 more. I hung up so that I could research the XS. It turns out that the XS was a better model, but the lense they offered me was not what I wanted.

When I called back to cancel the order they told me that my original order for the XS was confirmed. I told them that I had not ordered the XS and in fact wanted to cancel the order completely. I received an e-mail saying that my order was cancelled, but then a few minutes later got another e-mail asking me to confirm another order for an XS with a different lense. I,of course, didn't do that. So, we'll see if my credit card gets charged for any of this or not.

Email I sent to company that recaps the situation: I tried to buy a camera for $549.00 as it was listed on your website. I patiently listened to upgrade options and eventually turned them down. I received an order confirmation for $200.00 more than the camera I ordered. When I called about it, my order was canceled rather than resolved. I was also told that the camera I would receive for the original amount was an 'international' model and would not have an instruction book in English. I was told that this was clearly listed on website, it is not.

I called and spoke with customer service to confirm this and they said it was not true. I have since received 2 more phone calls trying to get me to only upgrade for $100 then $50 and again saying that this camera was an international model. I said I wanted the camera I saw online or just cancel the order. [They] then tried to take items from the package to bring the price back to the advertised price of $549. [They] chose to cancel the order. I have never endured a transaction like this.

Well I was sold the canon eos xsi and was sent the canon kiss x2 the Japan version which carries an international 1 year waranty, that is basically useless to me if I have to ship overseas, they sold me this longlife battery that is actually included with the camera and not to mention the quickcharger that is also already included they insisted that the battery it comes with would only be able to be used 3 times then it will be dead. Not true I went to bestbuy, Ritz and circuit city and they all told me the same thing, the original battery that comes with the camera should have about 1,000 uses before it expires.

Then I ordered the telefoto 75-300m zoom lense and they sent me a cheaper one made from Tamron and when I called and told them I wanted the canon lense to match my camera they insisted that this was a much better lense. I shopped around on the internet and the lense that they sent me had a retail value of 129.00 and the canon lense had retail value of 199.00. Completely ripped me off, the camera bag, tripod, universal card reader was all a bunch of junk, fleamarket quality.

Everytime I called they twisted everything around and cheated their way thru the deal. Very disappointing considering I trusted them and they scammed me and sent me something other than what I ordered. DON'T BUY FROM FOTOCONNECTION!!!!

At the end of June, I ordered a Canon Rebel XTI from Fotoconnection. When I called to place my order, James tried to sell me the long life batter (that should have come with the camera) and the warranty. He dropped the price dramatically, when he waw that I wasn't interested. Most of the order arrived quickly. The only problem was that it was not the Canon Rebel XTI but the parallel Canon Digital Kiss. This is why they try and sell you the extended warranty.

When I called to complain, I spoke to Peter who said that it was the same camera. I mentioned to him that the instruction manual stated that the camera should have come with the battery I had to purchase, he mentioned that the battery came with the XTI, not the Digital Kiss. Yeah, but I didn't order the Digital Kiss.

I realized that you get into this conversation with them and they will twist it around so that you are confused and angry. Peter ended the conversation by saying that if I wanted a refund, I would have to pay the restocking fee (it's 15% or more depending on their mood). He would not refund me one dime and it was no longer worth his time to talk to me.

I hung up the phone and called my Credit Card Company. They have all heard of this type of practice before. They almost always side with the consumer. I initiated a charge back immediately. Start the charge back before you return anything so that the Credit Card company can advise you every step of the way. This whole incident happened right before I went on vacation so I had to deal with Fotoconnection and call my Credit Card company from the road.

The end consequence was that I had to pay for the return shipping. My credit card company refund me for the full amount. Ironically, fotoconnection also refund me (less the restocking fee) a week after my Credit Card company ruled in my favor so I am presently sitting with two refunds. I have had to call my credit card company to fix that problem too.

Well my ordeal began on 8/7/08 when I ordered a camcorder from fotoconnection as a friend's wedding present. 8/8/08 I get what seems to be the normal call for upgrades. I said ok to the upgrades and warranty and confirmed my 3-day shipping. On 8/11 my credit card is charged. By 8/14 no tracking number but there website policy page states 24-48hrs for shipping so I get concerned as the wedding is on the 16th and I call. The guy I spoke with said he talked to the shipping manager and that they had not sent me the tracking information and I would have it that information that night. Well by 8pm no tracking info so I go to Best Buy buy the same camcorder thinking I'll return it if the package comes.

On 8/18 they send the tracking information and to my surprise the package had just been shipped that day. Now for a company whose policy is 24-48hrs for shipping I'm appalled that it took a week especially since my credit card had already been charged the week before. So I call to get an RMA, and the nightmare really begins. They tell me that I have to pay for shipping back and there's a 15% restocking fee. Now I had looked through the policy page on the website and there is no mention of a 15% return policy. So the packages have finally arrived. I wasn't home to refuse them or I would have. Now the tracking number I had received from them was from UPS so I was quite shocked when the camcorder actually showed up Fedex Ground. The accessories and warranty showed up the next day via the UPS tracking number I recieved with the 3 day shipping I PAID for.

I call them back to get the issues worked out with the first RMA, ask why when there policy is 24-48hrs that my item shipped a week after processed. The guy's reply was that the order went to the drop ship company and it was out of there hands. Then I ask about the tax being refunded, he says it was a mistake and he'd send me a new RMA. A few days later I get it and notice that the tax being refunded is a different amount than what I'd paid based on the origianl invoice. As it turns out they included the shipping and handling into the subtotal and taxed me out that. And when I did the math with the subtotal on the original invoice it came out to 8.11%. NYS sales tax is 8%.

So I go to call back again 6pm. The first three times I get sent to a phone that just keeps ringing. The fourth time I say that no one was picking up. The guy tells me to call back at 10am tomorrow. I say the customer service hours stated on the website are until 9pm. He asks me if I want to argue with him and then hangs up the phone. Oh and after reviewing their website, the 15% restocking fee is stated in the HELP section. There's a link to it at the bottom of the Policy page. So my questions being: Is it legal that they state 24-48hrs shipping as a policy and don't follow through? Is it legal to include the shipping and handling in the tax calculation?

Is it legal to charge .11% above the NYS sales tax rate? Is it legal to not follow stated business hours on the website? Is it legal to hold customers to a 15% restocking fee no such policy is listed on their website policies page? I also did a general internet search on this company. There were over 8 pages just from a google search of Fotoconnections complaints. I also work in the pro A/V industry in New York so to find companies out there like this screwing over customers really irritates me more than my personal story. I have also sent an e-mail to the company stating I will do everything in my power to make sure something comes of this experience. I've already contacting the BBB.

Economical: around $700 for the order. Not including the gas and time I took to buy the same product from Best Buy, finance charges on my credit card, and the hours and stress I've spent dealing with these people on the phone. Being that this is an internet company based in New York and most buyers are from out of state I would love to do everything possible to end this company's ways. I'm less than an hour from Albany and an hour away from NYC so court dates are not an issue or meeting with the NYS Attorney General. So if there is legal action that can be taken I am more than willing.

I wanted to buy a Canon EOS Rebel Xti camera at fotoconnection.com as they had the best deal (499$) with free shipping. I ordered it and they called me and confirmed my order after 1 hr saying that the shipment would happen in 24-48 hrs. After 2 days when I called them to find out about the status of my order, they said that the item was not available and they would be able to send the camera immediately only if we could 'upgrade to the level of camera' for an additional cost.

The website says that it is still available. They were forcing me to upgrade the camera for an additional 99$, also they were trying to convince me by comparing the total price with the current market price. They don't seem to be reliable. I cancelled my order and NEVER deal with fotoconnection.com again. This is the WORST business practice I have ever experienced before.

After looking for a Nikon D40, the best price I found was a package for $554.99 at FotoConnection.com for camera, 2 lenses, battery, charger and other misc. items. I called on 8/24/08 to place the order. Joe took my order and immediately attempted to upgrade the lens from plastic to glass. I decided to hold off on the order until I could research the lens. Joe was extremely rude.

I called back to place the order later that day. That salesperson immediately tried to upgrade the battery, informing me that no battery comes with the camera. (He wanted $79 for a battery that I know I can buy for less than $20 for battery+charger.) He also tried to sell me the upgraded lenses. When I declined, I was told that the camera package I was ordering was not available. I told him that on the website the package was listed in stock and he rudely informed me that the website was wrong and hung up.

On 8/25 I went online and ordered the package that I wanted without a hitch. The only problem was that I was unable to upgrade from free (7-10 day shipping) to 3-day shipping for $16.99. So I called to confirm my order and upgrade the shipping. The person in customer service said I had to confirm shipping with Sam. Sam proceded to very aggressively urge me buy a warranty and to upgrade the lenses - asking me what I planned to do with a manual focus lens (I told him I plan to manually focus it.) I declined all upgrades.

The next day (8/26) I received an e-mail from Victor informing me I need to call to confirm my order. I called and told him I had confirmed the previous day with Sam. I asked him to confirm the 3-day shipping I had requested. He confirmed and told me my new total was $699! I corrected him that my total should be $571.98 with shipping. He told me that extra $130+ was for insurance and taxes. I told him I was out of state so taxes don't apply and the insurance was excessive. He told that's the cost. Period.

So I cancelled the order on the spot. I sould have realized after the first phone call that this was a bait and switch and now that I've read all the other compliants, I see that it is and mine was not an isolated experience. I have notified my bank and count myself lucky that I got out of this order without losing money. I blame myself for not doing my homework before I placed the initial order. I plan to lodge complaints with every New York authority I can find and I urge everyone else who has had similar experiences to do the same.

None so far since I cancelled my order and changed my credit card.

I called to confirm and order for a 50 plasma tv that would have totalled $1,200. I got the rudest treatment I have ever heard of from anyone let alone a customer service supervisor. He proceeded to say I did stuff wrong online and had to add this charge for more shipping and tax had to be added which was already in the secure checkout. I told him that after all the charges he was no longer a good deal and to cancel my order which he then called me a liar that I wouldn't be able to find it anywhere better.

I hung up and then proceeded to cancel my credit card as there is something very wrong with this business and after seeing all the complaints on this site there needs to be something done about them.

No real consequences at this point and our account was cancelled so they will not be able to charge. I feel only because I caught it in time that I was not scammed by this place.

I ordered a camcorder and after being lied to several times, I decided to cancel the order. The order was confirmed approx. 7PM 16 Jul 08; I called to cancel the order about 10 mins later and was told I could not cancel the order because it had already shipped and if I sent the item back it would cost me a 15% restocking fee.

Here are some of the reasons I wanted to cancel the order: 1. Original price was $886; when I was called to confirm the item it was over $1000 and missing items. I was told that taxes were added, but I discovered only orders from NY are charged state taxes; I live in GA. 2. I also purchased two batteries, but on the purchase order they were incorrect; they were a lower grade of battery. 3. After calling three times attempting to cancel the order, I was told not to call back anymore and just enjoy my package. 4. When I told the sales rep I would report this incident; the sales rep laughed and said go-ahead. 5. The sales rep was rude and would not give his name.

On 4/4/08 I purchased an Olympus Camera system for Fotoconnection from a James. He was an extremely fast talking salesman that made many promises that were unkept. The camera itself was the only item that came in properly ($449) BY THE TIME I AGREED TO WHAT I THOUGHT I was getting, the price jumped to $1,143. I did receive my merchandise the next day as promised, but did not get what I was expecting in the wasy of accessories.

Throughout many phone calls and transfers to different people (a Jack and an Andy) they always promised to make everything right. They agreed to send me out those items that came in incorrectly, well I never got them. They sent me out some pitly accessories that were very inconsequential. I reported this to American Express which denied me once. I reported it again to American Express and they denied me again. It appears that they only took the Seller side that everything was sent correctly.

I offered to return everything and they would accept the return, even though I offered it during my first complaint. Fotoconnection whould never let me talk to anyone with authority to express my problem, except for "Jack" who was apparently acting as a "manager" - no doubt he was not. I offered to keep the camera and send everything back, or send everything back. None would be considered. This makes a person very wary of any internet purchases when dealing with this type of company. In my estimation, I was sold approximately $500 of items that I didn't need and they would not accept a return, even though I tried in their trial period.

Ordered Combo packe 12--Canon eos rebel xsi. online. Added extra battery grip. $1028 cost. Recieved phone call 'shortly' thereafter by Tom. you forgot to order the batteries Thought okay, for the battery grip. Ordered two for $149, Also 'upgrade' to the two lens offered, to autofocus, for $199. Told no cannot afford it, tom, indicated i will sell it to your for $99. Was quickly rush to a new email to open up to approve new charges on what was verbally stated. Was verbally instructed to electronically to sign at two indicated places, but was never verbally told where to look for the listing of the products agreed upon.

An email was sent to this company today(7/12/08), one day after this transaction was made(7/11/08) I cannot access my billing info on thsi site, or my mailing address. Odd. I have read the other Posts about this site, too late for me. I immediately contacted American Express About the going ons of the company in the evening of 7/11/08 and morn of 7/12/08. I have closed out this account and statred a new one with Amer. Express, thinking fotoconnection may tack on further unwarranted charges. I told them that i do not want this 'fotoconnection' paid.

Waiting on pending post from fotoconnection to my credit card

On 07-08-08 I placed an order for 2 - Canon SD1000 cameras. Quoted $19.38 shipping. I received an email asking me to call to confirm my order. A Sam then proceeded to attempt to sell me accessories, a longer lasting rechargeable battery and battery charger. I told him no thanks. He then said there will be an additional $20.00 per camera for shipping insurance and that this was a good idea. I told him that I did not care for shipping insurance and I would but it elsewhere if that was the case. He said I would be charged this amount anywhere I go. I told him I begged to differ. He then said he would throw in the accessories that he offered to sell me previously (a longer lasting rechargeable battery and battery charger) for free to make it up to me.

I told him no that I now just wanted to cancel my order. He said okay but there will be a 15% restocking fee since he has processed my order! Do I have to say anymore about the shady practices that this company has in store for customer (victims). I have filed a dispute with my credit card company. If I had done a small amount of research on this company I would have found that this behavior is their normal mode of operation and they are getting away with it daily to the dread of unsuspecting customers all over the USA. Internal terrorists.

Hopefully none I will have to wait and see.

In December 2004, I purchased a 34 Sony Trinitron Wega HDTV from FotoConnection and, against all objective advice by professionals, I purchased the 3-year extended warranty. By February 7, 2005, the TV had gone completely dead and needed a new motherboard, which was covered under the manufacturer's warranty. On April 24 2007, the TV died again and needed a new motherboard, which was replaced under the extended warranty. Sony sent a faulty motherboard and so the motherboard had to be replaced yet again. On June 6, 2008, after my 3-year extended warranty expired, the TV died yet again and yes, again, it is the motherboard. Having made no headway with Sony after a month of trying, I called FotoConnection to see what they could do.

Reggie Walker, a customer service supervisor, claiming to be the highest person with whom I could speak, was rude, condescending and sarcastic and attempted to make me look like a complete idiot. He even claimed that the president of the company resides in Israel. When asked whether he had had this issue before, the answer was yes, but that it wasn't FotoConnection's problem. Based on Reggie's responses, it seems FotoConnection is knowingly selling faulty equipment. In fact, it would explain why they have the best prices out there and why they now have some kind of 10-day disclaimer for getting your money back.

No one should ever buy anything from this company EVER. I should have conducted my research before. There are thousands of complaints on the internet about this company and not just for faulty TVs, but for faulty appliances, cameras, everything. It appears that selling faulty equipment is how they make their money. Here's a website with more complaints.

I either have to go without a TV or shell out another several hundreds to a thousand dollars for a new TV.

My husband and I together sat down at the computer and carefully ordered the full size LG Steam Washer and Dryer along with two pedestals for $199 each from Fotoconnection. We chose them because they advertised the cheapest price on something we'd been shopping for for a long time. When the product finally arrived, it was not what we ordered. The 1 box that arrived indicated it was a full size washer. We also received two pedestals. When we looked at the invoice it said it was a washer and a dryer (all in one?) that listed for $1679 I think and the pedestals were $479 a piece in Stainless Steel which we knew we had not ordered (we ordered white).

With the driver's phone we called the company. As soon as we said our order was incorrect, my husband was hit with a barrage of insults including what an idiot he was that couldn't place an internet order and that no one else has had that problem (my husband is an attorney and I have a college degree. I really don't think internet ordering is beyond us). We got no where with the guy on the phone except he said to call back with our correct numbers and that we would be charged a 15% restocking fee.

When I tried to call back two days later to the ext. he provided, he kept transferring me to a line where no one answered or putting me into their call que which told how many calls were ahead of me. When it got down to me, I heard ringing, a pick up, and then classical music again and another line to wait. After three times of this, I realized I was being given the shaft and so called his ext. several times. He finally answered and began yelling at me about how I made him lose a $15,000 sale and that my husband and I were the biggest [expletive] idiots. I remained calm and said, May I speak to the owner. More insults and then I repeated myself. We went through four or five exchanges this way, me being called things that no one has ever said to me before. The last time I said, Can I speak to the owner? He said, Why, because you want to tell him what an [expletive] idiot you are? Sarcastically I responded, Yes, please give me that opportunity. He then yelled, What!? I replied, Can I please speak to the owner?

Finally, he put me through to a customer service rep who was only slightly more friendly. He at least spoke to me in a non-juvenile manner. After weighing my options of trying to reorder or get a refund, I found it wisest to cut my loses. This amounted to $750 of the $2700 I had paid for my washer and dryer and two pedestals. The charges were for $500 shipping to and from and a $250 restocking fee which he claimed to have cut me a break on at 10%. We do not believe we placed the order wrong. They insist we did and that we're idiots. Even if we did somehow, should we be penalized $750 plus unlimited emotional abuse for this?

It appears we've lost $2700 and some of our dignity after being treated and spoken to like we were the lowest of pond scum.

Purchased a Nikon P80 camera kit that included the optional lens kit. They did not ship a critical piece needed to connect the lenses to the camera. They have discontinued the kit but they will not take the optional package back.

Their story changes every time I talk to them (5 times either through email or phone)and the last conversation was MUCH less than professional on their part. I am basically out more than $150 in this fraudulent sale. They advertised as In-Stock and ready to ship and they basically have said too bad - get lost.

$150 loss on a package that was not delivered in full and cannot be used without the additional piece.

On 6/17/08, I placed an order with Fotoconnection.com for a Bosch dishwasher. I called by telephone to check availability and after it was confirmed to be in stock, I placed the order by telephone.

I never received my order confirmation as was promised over the phone. I called the next day to ask for the order confirmation, and was surprised to hear that the order had already shipped. I asked for my order confirmation and for my tracking number. However, hours passed and I did not receive either.

I began to worry, and started researching the company. I was shocked to see the large number of customers that were having serious problems with the company, including problems with the company lying about when they send items and sending grey-market items instead of items with legitimate manufacturer-covered warranties.

I called again to try and obtain my order confirmation and tracking number I spoke to someone named "Bobby" (but who sounded exactly like someone else I had just spoken to). He confirmed that my order had shipped. When I asked for the tracking number, he stated that he would have to look it up and send it to me by e-mail after 7 pm that night. I confirmed my e-mail address to ensure it was correctly entered in their system. I asked who the shipper would be, and he stated that it was sent via Ceva Logistics.

The next day, after I did not receive my order confirmation or tracking number, I called and asked for it once again. I was placed on hold for several minutes, and was told that they were on the phone with the shipper about getting the tracking number. They finally said that the shipper was unable to find the tracking number, and that they would have to e-mail it to me later.

I called Ceva Logistics myself to check on my order. The agent could not find any record of my shipment in their system. She ultimately looked Fotoconnection up and tracked down their local sales station in New York. I learned that for purposes of their shipping with Ceva Logistics, Fotoconnection operates under the name First Stop. I called this local sales station and spoke to someone named Keisha A. After investigating and calling me back, she confirmed that Fotoconnection had not sent my package with them. They had not picked up the package and have not even been asked to come pick it up. They were completely lying about my package being shipped.

I called and stated that I wanted to cancel my order. The Fotoconnection agent refused, stating that I could not cancel the order after it had already been shipped. I demanded that if my package had been shipped, they should send me proof, and if they cannot prove that they shipped the package, I should be able to cancel. I was placed on hold for several minutes as they supposedly called Ceva Logistics to try and find the tracking number. I was told, once again, that they would have to call me back.

I finally received a tracking number by e-mail. However, imagine my surprise when I looked it up and saw that it was for a package that was delivered in March 2007 to Las vegas. This was not my tracking number. I called yet again to tell them that the tracking number was incorrect, and was told that this was the fault of Ceva Logistics. They claimed that Ceva Logistics was having technical problems and was sending out recycled tracking numbers.

After calling Ceva Logistics once again, I confirmed that the tracking number was wrong, that they are having no technical difficulties, and that they still have no record of my shipment. The local sales office that deals directly with Fotoconnection confirmed that they simply have not been asked to pick up or send my package.

As it stands, I have still not been sent my order confirmation or tracking number and I have no idea when or if I will ever receive my dishwasher. They will not cancel my order because it has supposedly shipped, but they will not send me a tracking number to confirm that the order has actually shipped.

Another issue that is worth mentioning is that I was overcharged on shipping. I was told that if I bought an extended warranty, I would get free trucking delivery. The agent confirmed that this meant that I would not be billed any shipping charges whatsoever. Later they claimed that I got a free upgrade to trucking delivery, but that I still owed the regular shipping charges. While this may be what was said on the website, it is simply not what I was promised on the phone.

I tried ordering a Nikon DSLR camera package for $799 that stated it came with a Nikkor (Nikon) lens. When Barry called to confirm the order, he stated that the lens was plastic and that I can upgrade to a digital lens. I asked if their was a weight difference and he stated no. I was confused since I thought Nikon only made one 18-135mm lens and Barry said that they make different lenses for different parts of the country. He also went on to say that Nikon USA wouldn't know about the lens that he was offering in the upgrade since they get it directly from their Nikon dealer.

I asked him about the Nikkor lens that was stated in the package and he said that the lens in the package wasn't a Nikon lens, but a Nikkor mount lens to fit on a Nikon camera. He then stated that he will send me an e-mail with the specifics and I can either agree or disagree to the upgrade with a reply e-mail. I never received an e-mail until later that stated I was being charged 1028.98 for the upgraded package.

I contacted Barry and asked him to cancel my order but he refused to listen to me. He kept stating that I won't be disappointed and that he will credit me $20 (he had quoted me over the phone that the upgraded package will cost approx $1008) and if I didn't like the package, he will pay for the return shipping fees. I conceded since he wasn't listening to me. I then called back to ask him to cancel it once again, but he was not available. I then talked to another salesperson to see if he could help me, but he stated that only Barry could help and then transfered me to customer service.

The agent there stated that it was too late to cancel and I will just have to call back for an RMA number once I received the package. I told him that it just happened, but he stated once again that there was nothing that he could do. A few days later I tried contacting Fotoconnection and spoke to an agent in the cutomer service department about refusing the order - and if that was the best way to get my money back. He stated that I can refuse the package, but I will be charged a 15% restocking fee for any returns as stated on their website. I tried explaining that it was not what I wanted and that Barry refused to listen to me. He stated that he can send me more free stuff as an incentive to keep the package but that if I returned it, there would be a fee. I asked to speak to a manager and he told me that there wasn't one on duty. I asked him to have his manager call me back.

After waiting a few hours, I tried calling Barry again, to see if he could help me, but he just transfered me to the Customer Service department. I talked to Reginald Walker, who it turns out was a manager, and he claims that I should have taken more action and that there was nothing he could do. He did state that he could refund me the $50 in commision that Barry was going to make on my sale, but that I was going to be charged the restocking fee. So now I am going to have to pay a 15% restocking fee on an order that I did not authorize.

I will now have to pay approximately $154 for the restocking fee, and I'm not even sure if the lens is a true Nikkor lens. I contacted Nikon and they stated that any company stating different models from their company is talking about gray-market goods.

I asked a friend to purchase a camera for me as fotoconnection.com does not accept international credit cards. Their website offers a seemingly great deal. You will also notice that it clearly mentions thats 'whats in the packages' is Panasonic DMC-FZ18K Lumix 8.1 MP Digital Camera with 18x Optical Zoom, Intelligent Auto Technology, 28mm Wide-Angle LEICA Lens and 2.5 Diagonal LCD in Black (included with the main item plus all the items below): Rechargeable Lithium-Ion Battery Pack Battery Charger USB Cable A/V Cable Lens Cap Lens Hood & Adaptor Wrist Strap Software CD-ROM (Lumix Simple Viewer, PhotofunStudio, SILKYPIX Developer Studio, ArcSoft MediaImpression, ArcSoft PanoramaMaker USB Driver) User Guide

BUT soon after placing the order and giving the credit card details we got a call from TOM insisting that there is no battery provided with the pack. TOM kindly agrees to provide abattery for $ 79 only/- WOW. Except when we receive the package the manual states that as part of the standard accessories is SURPRISE SURPRISE YES YOU GUESSED IT THE BATTERY THAT WE PAID $79 FOR.

Now I assume that since I paid $79 additionally I should have got 2 batteries right? But no. TOM tells me 'forget the other battery' and if you want your money back i'll give you a dollar. Not only that but the Full size tripod thats part of the package is a actually a MINI 6in high it fits on my palm. YAY. So tell me what action can be taken against such a company? How is it still functioning after all the complaints against it?

I placed an online order for the Canon 40D Wedding Package and was later contacted by Sam who said he needed to confirm my credit card because they'd had some issues with fraud recently. Now I see how ironic that statement was. He proceeded to bully me into 'upgrades', including different lenses, a 5-yr. warranty, and a few add-ons. When the package arrived I immediately noticed the cheap replacements and called the company. The 2 upgraded lenses together were $901 cheaper than the ones in the package and the filter kits listed online are $598 for 2 and the ones I received were $19.99 for 2. At first they were willing to work with me and do some exchanges, but the more I talked to them the ruder they got and more demanding. I got Jonathan, who claimed to be the manager, on the phone and he said they'd take some stuff back in exchange for an L-series lens.

Then I found out from the BBB website that they have a laundry list of complaints and their products are all grey market, refurbished, or damaged so I decided that returning everything would be the best thing to do. So I called to request their required RMA form to return everything and was hung up on...twice. When I called back the next day I got Danny on the phone who also screamed at me to quit tying up the phones and just return it, and when I threatened court action his response was bring it. He had also claimed to be the manager. Later that day they called me. It was a guy named Jess who said he'd spoken with me the day before about an L-series lens. When I told him I'd spoken with Jonathan the day before he said that he was Jonathan and that Jess was his middle name. Can you get any more sketchy?

Now I'm being told that the warranty is non-returnable (even though I called the company it's through and they said it remains unregistered until I fill it out and send it in) and that there is a mandatory 15% restocking fee that would amount to around $400 on my order. Those 2 things alone would swindle me out of $900! I did end up with an RMA form and faxed it in but have not gotten a response and I doubt I will.

The packages I paid for was $2,895.95 and at this point it would be a miracle to get any of it back. I will return the package, but I have to wait until I receive the other lens. The tracking number says it should have been delivered yesterday but there was no sign of it. So I'll send it all back with or without an RMA number and make sure they have to sign to receive it.

They advertise on there website a Sharp lc-46d43u lcd tv in 1080i.So I bought it. It really is a 720i. They outright lied and I fell for it. Can you help? I also never got the free dvd player I was told I was gonna get. Thank You

I am out over $1300 dollars and they said there is nothing they can do.

Order a package camera kit Nikon D40 with several accessories included. I was forced to call and be subjected to high pressure sales pitch in order to get the camera shipped. I declined to purchase overpriced accessories. The camera was shipped but the Battery Grip included in the package was not shipped. The first phone call resulted in more high pressure sales tactics. I still did not purchase overpriced accessories. I was told they would get the grip shipped. No grip was received, The second time I contacted them I was told I didn't pay for the grip. I contacted them again by phone and was told to quit calling, I was not getting the grip. I have filed a Consumer complaint with the BBB and will post on every website until I receive the item I paid for. If you are thinking of purchasing from FotoConnection or any of the shell companies they operate, do your home work first and then go to your local camera store and make your purchase.

Battery grip is advertised on Fotoconnection website for $179 and was included in the package I purchased. Never shipped.

I ordered a camera and lens package on 12/1/07. I got a call a couple of weeks later from a rude salesman asking me to upgrade the battery and charger and to change glass lenses from plastic. Hah. I told him no thanks, keep the order as is. No camera ever came, so I called back and spoke to a more genial person who said it was back-ordered and should ship out in 2 weeks. Later, still no camera; so then I called them to cancel. They very rudely confirmed that my order was canceled, and then hung up on me. That's when I read this consumer affairs website with all the complaints, so I called Visa to make sure they wouldn't get paid. Visa said to get either a cancellation # or confirmation email to use in case of a dispute.

I called fotoconnection back, and they flatly refused to send an email, and then the guy gave me a cancellation number he obviously made up on the spot. I repeated my request for an email 6 times, and finally he threatened to charge my credit card anyway, then he hung up on me. These people are criminals and slime balls. If you have an order with them, start the dispute effort now with your credit card company and make notes of everything. Good luck.

no damage yet, but my credit card is being held hostage by these slimeballs and they could charge it at any time.

I purchased an Olympus Stylus Camera 790 SW 7.1 Digital Camera in blue on 12/30/07. The web site stated the camera was in stock and would be sent in 2 days. On 1/3/08, I received a call from Jay stating they were ready to ship, but needed to verify my credit card and proceeded to sell me more products for the camera. He stated the battery that comes with the Olympus is a temporary battery and only last 15 minutes, but for $49 I could get a 4 hour battery and a quick charger. I asked what kind of charger comes with the camera - and the response was an overnight charger. Also, if I purchased now he would express ship the camera and I would receive it in 2-3 days, on Tuesday, 1/8/08. The camera arrived UPS ground on Friday, 1/11/08. The blue camera ordered was not in the box, but a silver one was. The actual Olympus Box contained a camera, a charger and 4 hour battery. I contacted Olympus directly and was told those items come with the camera and they are not to be sold seperately. I was scammed by Foto Connection. They sent the wrong camera, charged me for products that were already included with the camera from Olympus, were dishonest regarding the shipping, and customer service will not return my call. I plan to also register a complaint to the NY BBB. I am sorry I did not check out their service record before purchasing the camers. I am feeling scammed!

I am out $49 for items automatically included by the manufacturer in the camera package. I paid for items in addition to what comes with the camera and did not receive them. I've also spent time and felt aggrivation of placing phone calls at all times of their business hours to get someone to answer the phone, which has not happened.

A 10-day return policy is not enough time to get the product and test it. I purchased a camera as a gift for my wife for Christmas, and by the time she opened the gift it was past the 10-day return deadline. The camera does not work, and they will not take it back or replace it.

Nearly 5 months of trying to get the correct camera ordered from fotoconnection.com Their 800 number loops you on hold for several cycles. No human contact-response. Local FOX news was not successful with them either. A company that I will never do business with again!

I called and ordered a digital camera Nikon d80 kit with two lenses and other items. I was conned into buying a better upgrade; unfortunately I did so. After researching the web, I found that the better lens was cheaper by $300 dollars everywhere else. I called and complained and asked for the original package to be sent. They said they could not because it had been shipped. I received the package and the second better lens was not even in the package. I called and they would only send me the original lens at an extra expense of $200. They said that the package price was only worth so much and this was an upgrade. There is more to the story--but I have been really taken advantage of and paid way too much and treated badly with no way to get my money back. These people are rude, mean and won't talk to you. They hang up on you, too!

Over payment, lied to and false advertising leading to further payment to get my money back from them. They would not give me the true amount of money they owed me, as it continued to be diminished by the package deal.

I purchased this camera and SD card through fotoconnection's website. The camera came with a long life battery and quick charger. Jay from FotoConnection called me to tell me that the battery that came with the camera was only temporary, and that I needed to buy a long life battery, and I also needed to buy a quick start charger. When I told him that the website showed that the camera came with a long life battery and quick charger, he started to reduce the price of those items. When I told him to cancel the order, he said he would throw them in for free.

I ordered the Lexar SD 2GB 133-380 Professional Series 133x secure digital card; they sent some cheap replacement. When I called them they said that they didn't have the one that I ordered, but the one they sent me would work. They also overcharged me $10.98 with no documentation of the extra charge. I will dispute the charge with VISA. From my personal experience they are out to cheat, lie and steal from their customers.

I told the customer service rep that I wanted to return the SD card, and he said that I was stupid.

On th 27th of November 2007, I placed an on-line order #256435, via the FotoConnection web site, for a Panasonic DMC FZ8(Black), Digital Camera, 7.2mgp. I charged the order on my Amex Business card. I immediately received an online confirmation of my order approval. I received a second email from FotoConnection the following day, 11-28-2007, indicating that I had to call a (800), number and verify my identity and shipping address ASAP, or my ordered could be canceled or delayed. I called the (800) number and was connected to a fast talking salesman who attempted to sell more products, extended warranties, Data cards, and other accessories. I declined the sales offers and indicated that I simply wanted the camera. My order was confirmed, as was my shipping address.

I received the camera 12-11-2007 at the wrong address...the camera was the wrong color, (Silver). I was billed for a cleaning kit, tripod, and camera case that I did not order nor did I want. The total came to $267.95, nearly $50.00 over what I had ordered. Fotoconnection did everything wrong....and all to their financial benefit. I spent (1) hour on the phone, enduring transfers, hangups, and rude, unprofessional treatment. I am reporting FotoConnection to Amerian Express, and anyone else who will take a report. I am a retired LAPD Detective Supervisor who recognizes a fraudulent operation when I see one...and I assure you, based on my 35 years in Law Enforcement, FotoConnection and its staff are a group of criminals, cons, and shiesters. I warn all within sight, DO NOT DO ANY BUSINESS WITH FOTOCONNECTION OF New York....They are Crooks!

Fotoconnection is very slow to fill orders UNTIL they call you and try to tell you lies about the product(s) you ordered. The so-called sales persons try to intimidate you with 'upselling' you on products for your purchase that you do not need. (Mostly the item IS included with the product.) Furthermore, they CALL you under FALSE and MISLEADING statements then leap into their 'pitch'. In the meantime your product is NOT shipped. LAST YEAR they advertised a product as in stock, and when I ordered it they called and tried to have me add other items. When I refused they then told me the product I wanted would NOT be available until after Christmas. (I should have learned my lesson then!) PAY A BIT MORE-AND GET GREAT SERVICE FROM A RELIABLE SITE.

Because of their call they ruined a surprise gift--even after I let them know when I ordered it. These people are scum!

I ordered a panasonic camcorder from this site as one of many listed, but with a favorable price and seemingly functional web site.

Two days later I received an email requesting confirmation of the order. It became immediately apparent that this was a ploy to make additional sales, batteries etc.

I became concerned. After a brief google search,I realized I was in for trouble with similar and worse stories from numerous customers.

I had to cancel my mastercard to feel I could adequately cancel my order with this company. The public needs to be warned of their consistent, surprisingly lengthy, bad behavior.

I placed an SLR camera order with Fotoconnection on Nov-26-07. I noticed that my order was not shipped 48 hours later. I started reading about Fotoconnection on your website and decided to cancel my order. I spoke to a customer rep and i he told me the order is not shipped yet. I told him that i want to Cancel my order. His answer was Good Luck. I called my credit card company to let them know not to accept the charges from Fotoconnection. They told me it can be a dispute only after the charges hit my account.

I went to fotoconnection.com on Friday November 23, 2007. I was looking for a Sony DSC-W80/B camera and this was the best deal out there, so I ordered one. On Sunday November 25, 2007, I received an e-mail from a Victor at 1-800-457-0889 ext 2044. I called this Victor back and was told about upgrades, and how I need a battery and also the USA version. This was never stated on the website, so I asked to cancel my order. I was told that it would be canceled and that I should receive an e-mail. After I got off the phone, I sent an e-mail to support@fotoconnection.com about my conversation.

On Monday November 26, 2007, I received an e-mail stating that they could not cancel because it had been shipped. I called the 1-800 number again and was told the same thing and that there was no record of me asking for the order to be canceled. I asked to speak to a manager and was told that one would be available in about 1-2 hours.

I called UPS to see about intercepting this package and was told by them just to refuse it. I called the 1-800 number at fotoconnection about getting this order stopped and was told that it has been shipped, and that I would be charged a 15% restocking fee for sending it back. I am already in contact with my credit card company along with the BBB and state attorney's office for New York. But, I feel that with all of the complaints of similar situations that something more needs to be done. It is a basic bait and switch scam, and they need to be stopped. It seems like they either overcharge more to get you to add on items, or they charge you for re-stocking fees. How can they do this and get away with it?

My credit card was charged by Fotoconnection.com against my will for $218.62. I have spent over 8 hours of my time trying to resolve the issue. I sent a letter to them detailing the problems of my having ordered a camera only to be told it does not come with battery or charger. I asked to cancel and got routed to various departments. I also found that the website says the camera does come with battery and charger--but only after I was strong-armed into buying the battery and charger. I called again and spoke with Frank who said he was the manger, and that there was nothing he could do. I told him I either want the extra stuff from the order canceled, or I want the whole order canceled. He told me this was not possible since it was already shipped. I presume that was a lie as well; he did not have a tracking number for my shipment yet, and it was less than 5 minutes since placing the order.

They continued to charge my credit card and ship the unwanted merchandise. Currently, I am attempting to return the merchandise, but they want me to sign a release form that they can charge me unreasonable restocking fees and such. I am refusing to sign this and that disqualifies me for a refund. On 11/15 the shipment popped up in my email. This was 2 days after demanding that my credit card not be charged and items not shipped. On 11/26 I received an obviously used camera. It was not in the original factory sealed box as described on the website. I don't know what I paid 'extra' for. All items were used, scratched. The camera had some unknown sticky substance on the side. I have contacted Amex to register a complaint and will seek legal action against FotoConnection.com.

I ordered a DSLR from fotoconnection this AM. It is my Christmas present from my mother so I used her credit card. 45 minutes later a sales rep from fotoconnection called and wanted to speak to my mother. I thought it was a routine verification so I put my mother on the phone. I heard you say Yes I ordered it several times and then she started getting flustered so I got on an extension.

The ********* was trying to say I had forgotten to order a battery with the camera (I double checked the web site and the battery is listed as being included in the box). I told him to cancel the order and had my mother also tell him to cancel the order. He informed me there would be a 30% cancellation fee. I told him to cancel the order again, and he started demanding that my mother put her husband (deceased) on the phone. I was furious and hung up the phone.

I e-mailed their complaint department just in case this rep was a bad apple and they wanted to re-examine their procedures. They e-mailed me back with no apology and informed me they could not accept a cancellation via e-mail.

Needless to say I will never do business with this company again.

I placed an order through FotoConnection's website for a Nikon D40 camera. The order was placed on 09/23/07 with a 2 week delivery schedule. I called today 10/12/07 to check on the status of the order. I was informed by James that my order was an overseas order and that it would take more time. I asked what he meant by overseas order and he said that it was a Japanese camera. He then attempted to sell me a more expensive American camera.

Nowhere on the website nor in my indivdual order does Fotoconnection disclose that they are sending me a camera that uses Japanese language. I feel that it was a ploy to lure the consumer in at a lower price and then when the consumer is receiving a good in a language that isn't their's they try to sell you the higher price item. All of this information should be disclosed on the website or in my order.

Fotoconnection charged my credit card for a product that I did not buy. I am asking for a credit to my card currently.

The company lies about the pricing of their products and will call to get you to purchase more. They get business by being the lowest in the search engines when in fact they will make you add on about 100 more worth of product. In addition, they refused to cancel my order. I e-mailed and called the company to cancel. They gave me a very hard time in trying to up sell me. They shipped without my permission even though I told them to cancel.

When you e-mail to cancel they will tell you that a phone call must be made to cancel. Reason being, they have no way to track if the person actually called so the consumer can't take legal action. They will claim the consumer never called.