Canon Cameras "e18" Error

Canon • Cameras • "e18" Error • Printers & Scanners • "Worldwide" Warranty • Rebates --- News • Canon Class Action Denied • Canon Leaves Camera Customers in the Dark • Canon Addresses Some Camera Problems But Not Others • Class Action Suit Charges Canon Ignored e18 Error

julia of minnetonka, MN August 9, 2009

I have the same problem with my camera that so many Canon consumers have written about. My Canon Powershot SD1000 started acting up about 3 months ago. When I turned the camera off, sometimes it would stay open. I tried turning it back on, but it would just make a strange noise, like the lens was trying to do something, beep a few times and the message "lens error; restart camera" would come up. The camera would turn off again. Recently, the lens has stuck open with the message, beeps and noise. I have tried everything: knocking it in, blowing air into it, taking the battery out...everything.

What makes me mad is that Canon hasn't helped us out one bit. I am sure not ever going to buy another Canon camera again, even though I loved all of the Canon cameras.

Steve of Poughkeepsie, NY August 5, 2009

I own a Canon S2 IS Powershot Digital camera and unfortunately, I'm getting the infamous E18 Error - Lens won't retract. The lens doesn't look "cock-eyed" but it's stuck out. Turning the unit on just is meat with a periodic "click".

Unfortunately the unit is not under warranty as I purchased it in early 2006. It has had very light use though and I don't think this should have happened given the price range of the camera. Reading about the large number of owners who are getting this problem, I find it bizarre that Canon has not instituted a repair program for it. It may be in place and I just didn't see it. I find it even MORE bizarre that a judge denied the Class Action Suit!

Please add me to the list of disgruntled customers who will NEVER purchase another Canon product!

katherine of brookings, OR July 11, 2009

I tried to take pictues and all of a sudden an E18 error came up. my canon powerShot SD200 digital camera has an error E18 and the lens doesn't come out any longer. I have been trying to get find a place that would fix the problem, that doesn't cost as much as it would to replace the camera. Cannon is of not help what so ever.

Winton of San Francisco, CA June 1, 2009

ref E18 class action suite. I had the same problem with an SD1000 - stuck lens after just 2 years of ownership. Canon said too bad, 150 to fix a 214 camera.

J of Brewer, ME April 10, 2009

I currently have an S2iS camera by canon. There is a highly known issue with the camera, that there are many many complaints and websites upon the issue. I have contacted Canon multiple times, and they are insisting that I have to pay for the repairs for the camera even though it is a highly known defect on the camera.

Only damage that is really notable is the Canon S2IS that is broken due to a faulty part from Canon.

Vasily of Chicago, IL March 27, 2009

PowerShot SD200 July 2005-March 2009 E18

Money lost

Canon of Toronto, ON March 4, 2009

All Powershot S1 IS and S2 IS Digital Cameras Error Code E18 , is due to a Motor and Sensor Issue within the Optical Lens Unit. I am a Electronics Tech with over 20Yrs Exper . And there is a Problem With Canon Cameras that Canon is Igoring . They Will Not Come Good on this Problem I Have Service Many of these Cameras , over the Last few Years . And Customers Feel Ripped off , and Will not Buy another Canon Name . This will take a few More Years to Iron itself out, but Canon Will Suffer, on their low resale of their Proconsumer Cameras , for every One person Complaint 10 others, will here about it .

Most of these units Showed no signs of abuse . 95% where in Good to Excellent shape . Customers Who Taken Care of their products , with purchase of a Good Size Camera Bag

Canon of Toronto, ON March 4, 2009

All Powershot S1 IS and S2 IS Digital Cameras Error Code E18 , is due to a Motor and Sensor Issue within the Optical Lens Unit. I am a Electronics Tech with over 20Yrs Exper. And there is a Problem With Canon Cameras that Canon is Igoring. They Will Not Come Good on this Problem I Have Service Many of these Cameras , over the Last few Years. And Customers Feel Ripped off , and Will not By another Canon Name. This will take a few More Years to Iron itself out, but Canon Will Suffer on there low resale of their Proconsumer Cameras, for every One person Complaint 10 others, will here about it.

Most of these units Showed no signs of abuse. 95% where in Good to Excellent shape. Customers Who Taken Care of their products with purchase of a Good Size Camera Bag

Cheryl of Overland Park, KS March 1, 2009

Camera was purchased in March, 2005. After approximately 18 months of minimal use the E18 error appeared and the camera lens will not retract. I also own a Canon PowerShot A80 which has been heavily used for several years without a problem. I purchased the A610 as an upgrade due to my positive experience with the A80. Canon should be ashamed; I will never purchase another product from them.

Tom of Chico, CA February 18, 2009

Have about a 3-year old Canon Power Shot SD400 which has the e18 error problem. Camera had worked well and then out of the blue the lens would not retract. When attempting to turn on there is a noise and then just shuts off.

Economic impact will be cost of new comparable camera (350).

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