Canon Cameras

Canon • Cameras • "e18" Error • Printers & Scanners • "Worldwide" Warranty • Rebates --- News • Canon Class Action Denied • Canon Leaves Camera Customers in the Dark • Canon Addresses Some Camera Problems But Not Others • Class Action Suit Charges Canon Ignored e18 Error

nandakumar of nilambur post, malappuram distri, ID November 3, 2009

I bought one Canon Digital A550 Power Shot Camera from our Computer Dealer, Associate Computers, Tirur on 17th January, 2008, and Canon company given one year extended warranty for this unit from January 2008 to January 2010. Due to my brother's carless the battery kept inside leaked and camera became faulty. At that time while we pressing the battery cover some times this will work and some times memory locked error message display on screen.

So I contacted with Calicut Gloria Office and they given Cochin Office address to enquire about this and as per Cochin Office Service Engineers telephonic discussion I send the camera to Ernakulam office on 04-06-2009 (told the complaints of camera, memory locked error and not working). Then after 10 days service engineer contacted me and told because of battery leakage it required to replace the inside Lance, inside boards, battery contacts, cleaning and told an amount of Rs.3754/- will be the charge for this parts replacement and service is free because of extended warranty, I asked to repair it as early as possible.

Then after so many telephonic contacts with office, at last I received the camera from Calicut Gloria Office on 25-8-2009 (the reason for collecting camera from Calicut Gloria is, [was] told [their] courier service is not in Nilambur side and sending this to Gloria Calicut and required to collect it from this office by giving a DD for Rs.3754/-). So my staff personally came there and collected the camera by giving DD for Rs.3754/-.

While I am checking the camera, I surprised, because the Zoom option is not working, Memory Locked error showing and Disp. Switch not working (jam) because of back cover fitting problem (at that time there is no damage or broken mark on camera). At that moment I contacted with [their] office and told the complaints and Mr. Moncy told me to send it back to Ernakulam office and that reached office after two days (I enquired about camera received or not and office staff told reached it).

After repair [they] send it again to Gloria Calicut Office and I collected it and I seen the cover damage/broken through speaker and side of camera (side damage is due to wrong thread and rusted screw tried to screw on cover) this time all complaints are rectified but due to careless in service section the cover is broken.

So I again contacted [their] office through phone and told the problems and again asked me to send it back to Ernakulam Office and I send it on 12-10-2009 for replace/rectification of complaint occurred from [their] side. Again after two days I contacted Mr. Moncy and told the problem as well as how it occurred. Mr Moncy told chance to happen from courier side, but we can understand that this is not due to courier and it is happened from service section careless.

Also I contacted Area Managers Mr. Thomas P. and Mr. Byju on telephone and Mr. Byju told he will enquire about it and do what ever needed and he told he is coming to Cochin office. On 27-10-2009 I contacted Mr. Byju, he told the same words Mr. Moncy told, the damage is due to rust inside on account of battery leakage, not the fault of engineers side. And told we are ready to give you the cover in dealer rate

While I enquired then what the parts you changed by charging Rs.3754/- from me and what the cleaning you done inside and reply is they did't knows what the parts changed because the repair is done from Bangalore Office (Mr. Moncy told cost of cover will come around Rs.1500/-) (now the total repair charge of my camera will come Rs. 3754 + 1500=5245, a new camera cost is only 7000 something).

Now I asked area manager Mr. Byju to returned it back to me without further service. Again they send camera to Calicut Gloria Office and as per their information, collected the camera with broken cover on 03-11-2009. My question is; 1. While charging Rs.3754/- why don’t they cleaned the camera, what the parts they changed for that huge amount. Cleaning is not their duty. 2. Why they did’t told the cover is also damaged at the time of repair. 3. Why don’t the cover not broken, while 4 months that was in your custody. 4. Battery leakage is on June, 2009, after service I got it on 25-8-2009, cover is broken on 12-10-2009 at the time of third service. 5. Normally a battery leakage will destroy metal parts, board prints, etc. But you are telling the cover is damaged due to battery leakage ( I did’t heard due to battery leakage plastic cover will also damage) (your service engineer told lence, inside board, battery contact are damaged and required to change). So I required a detailed service report from your side included (1) what the parts changed at the time of service by charging an amount of Rs.3754/-. (2) Now why not changing the cover with free of cost. (3) why such delay happened in this case ( 4-6-09 to 25-8-2009) to repair. (4) whose mistake is first noted compliant not rectified and Dipy. Switch jam problem occurred. Awaiting for a favourable reply, thanks for your such good service from canon side and never I prefer a canon product to anybody. Nandakumar C.B.

Allan of Valencia, CA November 1, 2009

I bought a Canon A2000IS and I'm getting "Lens Error, restart camera". This seems to fall into the e18 category already listed on your site. The camera is useless and I'm probably out my money

Rebecca of Eugene, OR October 21, 2009

I've had this camera for about a year, and used it all the time! I went to put my pictures from my friend's wedding on my computer and it's giving me the error: LENS ERROR, RESTART CAMERA! I'm SO frustrated right now. I do hope Canon stands behind their product!

Melissa of Mardela Springs, MD October 20, 2009

I started receiving a message that said "Lens error. Restart camera" 2 years after my husband purchased this camera for me for an anniversary gift. After doing some research about the problem, I came to find out that many, many people have been complaining of this same problem. Apparently, there is a design flaw. Canon refuses to acknowledge this problem or fix it at no charge since it is their fault. They want to charge at least 100 to fix this. Many who had gotten it "fixed" said that the problem then happened again, rendering this camera totally useless. This problem is very well documented online and there have been lawsuits because of it.

Meenesh of Mumbai, India October 19, 2009

Iam a Surgeon and brought your Canon SLR camera Model 1000D.The camera was purchased on 25-6-2009.I had brought the camera as yours is a reputed brand and wanted trouble free service.The camera stopped working just after clicking 50 photographs and was sent to your service center by Central Camera the place where it was purchased on

17-10-2009.The camera is hardly used except for surgical photographs taken.I was told the camera would take atleast 10 days to get repaired.Iam extremely upset at your slow service and poor quality product.Please donot claim that your product is one of the best when it has stopped working after clicking 50 photographs.Leave aside the product, your 24 hour service does not exist.My surgeries during this period went unphotographed thanks to your network.Least I expect is a quck reply and quick delivery of my camera

Suresh of Kuala lumpur, Malaysia October 19, 2009

I Purchased a Canon S2 - IS camera in the US. I have maintained it with utmost care and used it only sparingly. Suddenly the display has gone black and also the view finder. I approached Canon Malaysia service centre and they have asked me to complain to Canon office. I did but did not receive any response. I understand that this problem is due to a manufacturing defect with the CCD. I paid US 400 for this Camera which was bought in Jan. 2007. I still hold the invoice copy.

nancy of San Luis Obispo, CA October 4, 2009

Same lens prob as everyones else. This was my third canon and all had the lens problem. I sent one back and they said it was abused and talked me into an upgrade. This upgrade never worked and they won't repair it. My last canon was sent to them during the warranty. They fixed the lens for free but the shutter never worked again! They won't repair it either! Said I must have dropped it when I opened the box! You can sell your broken canons on Ebay for as much as 25.00.

Keshavamurthy of Hyderabad, India September 21, 2009

I have purchased a flash, 580 Ex II Speedlite, Canon Dedicated Flash, for my 400 D Canon camera. I have been given an International Warranty, saying that even while you are travelling, the flash will be covered, under warranty. This same shop guy does not handle the service part. There is another service centre, and it is Ashoka Timetronics. He has scanned my bill and warranty card, and after about 45 minutes, informs, me, that the product cannot be accepted under the warranty, and he has dishonoured the warranty, even though there is enough time, for the warranty to lapse.

Flash was purchased on 10th October, 2008, and it has stopped working in the month of september, 2009. The flash was taken to the centre for service,on 17th September. Mr P. Adepu, of Ashoka Timetronics, says, he cannot do anything. Telephonic calls to Jyothi Emporium, I get a response from Mr Anil that he is not responsible for the warranty.

Canon has not accepted the flash for repair, under warranty. Leave alone assess, what exactly is the flash condition. I am sure, that there is a racket going on. The employees along with the shop keepers, are ensuring that non warranty products are being sold, or grey market business is being encouraged, by the employees of Canon, in collusion with these Canon authorised camera dealers. Otherwise, when I have purchased a flash, with full cash, in India, why was the India Warranty Card not Issued, and why the International Card issued.

This is nothing but cheating and requires, advertisement, so that people think twice before buying any Canon camera products. In these circumstances, pictures, taken, without the flash, have to be editted, and are generally not upto the mark, or requirements of the customer. Business has been lost. Reputation, as a Photographer, has been lost. I cannot handle other orders, because of the non availability of the flash. It is not easy to buy new one, immediately. The great service centre, is thousands of kilometres away,and the waiting period for repair, in warranty or after expiry of warranty, is not less than 2 weeks.

Ted of Seminole, OK September 10, 2009

The Mode Switch on a Canon Power Shot A590 broke and wouldn't allow the camera to switch from pictures taking to review. The camera was purchased 10 months before and was under a one year warranty and receipt was sent as proof of purchase and date. I received a email from Canon that it would cost me 99.00 to repair without explanation on the warranty.

After calling the Factory Service Center for details, they informed me it wouldn't be covered under warranty "because he knew that the broken mode switch was my fault"! I told them to ship it back because I wasn't paying 99. to repair a faulty product under warranty.

The bottom line is Canon puts on alot makeup for selling products but under that makeup is a company that will not back their product! I have no complaint on the camera, only the warranty and repair service. I have a camera that only works in the picture taking mode and cannot review the pictures on the camera after they are taken which makes it a very poor camera.

Susan of Cortland, NY September 8, 2009

I have a Canon PowerShot A80, and literally only used it for about 60 photos. I went to use it the other day, and the lens wouldn't come out- saw E18 in the window, which I have since learned to my dismay is an apparent flaw in these cameras. (Which Canon denies, despite myriad complaints.) I tried all the suggested remedies- none worked. My next hope is to dissassamble it, which really irritates me.

I can't afford the repair bill to take it to a repair shop. I literally saved for years to buy this camera- cost me 400- and I treated this camera so carefully and gently. It's out of warranty, so no help there. I'll tell you what- my next camera will most certainly not be a Canon!

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