Canon Cameras

In October 2009, I bought a Canon Powershot G11 - it was just released in the Swedish market and it was a gift to my husband.

In Jan 2010, we were on a trip to Denmark and all of a sudden the pictures turned out all white and the zoom didn't work. If we turn it off and then on again, we could take about ten pictures and then again, the pictures turned white.

We went to the local dealer where I bought it and they took it in as a warranty issue. We left it being convinced that they would contact us with a positive response. We heard nothing and after three months, we went back and were informed that the camera first had been sent to Stockholm and then to Germany. They told us that the camera had corrosion on the inside and we should pay approximately $370 to get it repaired. We were a bit confused asking how it can be corrosion and they told us that we must have dropped in water, pour liquid over it, used the camera in heavy rain or kept in a damped place. Nothing of these things was correct - we have not done anything like it.

I decided to contact Canon Support directly to get a better explanation which is only possible by a contact form on their homepage. I was contacted over the phone and they still claimed that it was a user problem. I was in contact with them a couple of times because I wasn't very satisfied with the answer.

Their response was, you see, you have misused the camera and not done what you are supposed to do. I went through the user manual to see if there were any notifications about usage outside during wintertime and yes, I found a note at page 189 out of 193, where it said that when moving from cold to warm, the camera should be put into a vacuum plastic bag to adjust.

I have an IXUS that I have had for about six years and I have had no problems with that camera on taking pictures, summer as well as winter time.

I went to the governmental claim department and made a claim against Canon. I recently received the answer from Canon as a response to my claim where they still claims that we have dropped in water, spilled water, kept it in a damped place, etc. They also say that I cannot prove the opposite which is true. How is it possible to prove anything like that?

The claim is about the sensitivity of this camera and how it was presented in the user manual as well as the possibility that it might have been a leaky part from the very beginning. When a camera is so sensitive to cold/warm it should be on the warning page in the very beginning of the user manual not at the fourth last page.

They also claim that they have not heard anything about this claim before and that I have not been in contact with them. The thing is that there is no way to keep any correspondence with Canon, the only thing you receive is an email saying they have received your email. Fortunately, I kept these acknowledgements in my mail otherwise, I have had nothing to prove that I have been in contact with them.

I will never, ever buy another Canon, not only because the cost of the camera is not corresponding to the quality but also for the poor, ignorant support and service. It feels like they are actually accusing us of lying.

My Canon PowerShot A450 has its lens got on error. The lens is not going inside and picture looks blurred. Please advise what to do and what the cost is.

I bought a Canon EOS 450d, after 2 years, pictures were fading had different colors. I delivered it for repair and paid 40 Euros in advance. After 3 weeks, they told me it will take another 4 weeks, I had to fly to South Africa and took the camera, the money was gone. In Capetown, I brought the camera for repair to Cameratek, paid 180 Rand in advance and was waiting for 2 months, they told me it will cost 1,000 Rand plus tax, I agreed, after 2 months the service repair was up to 2800 Rand. I took the Camera back with the decision never Canon again. - Peter

I own a Canon ELPH 300 HS. Loved the pictures it took. After three months of ownership, the front lens cover got dented because I placed this pocket camera in my pocket that unfortunately had keys in it. Three months later, the lens would no longer zoom out. Sent it in under warranty. The "service" center informed me that (a) they don't fix this camera and (b) because of the unrelated damage, they won't offer a replacement. Spoke with customer "assistance" who read a script to me and refused to honor the warranty. Would definitely support a class-action against Canon. I wouldn't want a penny, but I would want to show this company how many angry consumers are out there that have been affected by their poorly made consumer cameras.

I bought a Canon Digital Camera A2200 on the 20th December 2011. The problem occurred while I was at a celebration last 1st January 2012 as it was my first time to use it. It was taken to warranty center in Nairobi. After four days, it shows the same problem of lens error.

I own a Canon 60D DSLR camera. After discovering that the camera had an issue with sharpness and reading other 60D owners' experience and solution with this issue, I wrote to Canon about the problem. They had me conduct a depth of field test and send them the test image (photo of 3 identical items lined up diagonally and focus is on the centre object). Their response was that the camera was operating within normal specifications. After viewing other photos from 60D owners and finding the sharpness of their images was much better than my own camera, I took the camera in to Canon's repair location in Mississauga. They advised that their repair timeline was 7-10 business days. After waiting the maximum amount of time, I called Canon.

The first the customer service rep treated me like an idiot because I couldn't find a particular number on the invoice. He refused to let me speak to a different representative. After finally pulling up my customer information, he advised me that the technicians were looking at my camera. He wouldn't say why it was taking so long. I called back and asked to speak to a supervisor. In the span of 2 days, I left 6 messages. The response I got was an e-mail with a work order to repair the damage not covered under warranty. This damage was in dispute as it wasn't present when I had the camera. And I didn't take the camera in for it anyway (they said there was damage to the LCD display). They advised I had to pay $234 to repair it or they would send the camera back to me without any repairs being conducted.

After finally paying the $234, they promised that the camera would be in my hands by the end of the week (it was Wednesday at this point). The camera was not delivered. And instead of taking responsibility, they blamed the concierge at the building where it was to be delivered. When I finally got my camera back on the following Monday, I found that the soft image issue had not been repaired. Again, I called Canon. I complained that they didn't repair the problem. I repeated my complaint that they charged me for a repair that I didn't ask for. Now the complaint has gone back to the person who dealt with it in the beginning. And I'm being asked yet again to submit a depth of field test. My dealings with Canon have been a complete nightmare!

Canon digital camera Powershot E1 fails to operate due to a lens error. I have not contacted Canon based on internet articles, written regarding this error. Do not use my personal consumer information for any kind of marketing. Do not sell this information.

It is not a complaint, but like other countries Canon India doesn't have loyalty program. I am using canon T70 SLR (1698182) made in Japan, with Canon 277T Speedlite flash and Telezoom+macro and Exakta 1:4.5/75-200 mm MC, purchased when I was abroad in 1986. The camera is 100% in working condition, now I am interested to have Canon DSLR camera as replacement. Canon India, you can help me in this. Please reply to my e-mail.

I bought my first Canon camera (PS 580 Serial no.6242019784). I had a good faith when I bought this camera, which also cost all my money for 6 months, but after six months, it started having problems and had to be fixed thrice. I was not able to use it and capture special moment that was meant to be remembered. When I went to the service center, they told me that everything should be replaced (lens, machine, etc...) that will cost approximately Rs 8400, which is more than the camera's original price.

After filing a complaint, I got a call and they told me that it can be done for approximately, Rs 6200. The problem should be because the warranty period will end after 6 months. When I bought the camera, they told me that the warranty is for 2 years. They also informed me about this when I bought a Camera model no. 3200.

Instead of spending Rs 6200 for repair, I requested for a 30% discount so that I will just buy a new PS580, since this camera is special to me.

In 2006, I bought this CANON PowerShot A430 from Bahrain. It was working very fine, excellent photography and movies, but then suddenly, all the pictures taken in sunlight started to get wiped off due to light intake. I think the aperture has something to do with this. The pictures taken in night had lines all over and are blurred. Kindly help me and resolve this issue.

I have 5 Canon registers including the 7D and few more. Last year, I got this amazing camera as a present, and after a year of fun it has started to have a problem. Often, the photos come overexposed, as if the shutter speed is becoming very slow, so the photos are almost all white and blurry. I tried to put it on manual to make sure the setting is fast, but it does not make any difference. The camera has never been dropped, so I'm not sure what has happened. Could you please help? I am in London and cannot find a dealer to send it for repair. Also, I am scared the bill may be too high. I am a Canon lover but this time it has failed me and I am not happy. Please let me know what I should do! Thanks.

I bought a Canon EOS 7D back in January 2011 and it did cost me all my savings for the year. From day one, I did not manage to get one single quality picture. I checked thousands of forums on the Internet and tried all combinations but to no avail. I found out that the lens is faulty so I sent it for repair to Canon official service center in the UK. I have sent it five times for the same repair but they never repaired it properly. They did not even acknowledge that there was a problem. They just tried to sort it out, but they never did.

When I asked for a replacement of the lens, they told me to go where I bought the lens and they should replace it. I bought the camera body and the lens online. The company from which I have purchased the lot won't reply to my emails. I actually don't think that they trade anymore. What sort of business is Canon? Are they real or scammers? I was a Nikon user all my life but bought Canon EOS 7D because of the video capability. I regretted having to buy the product. Now, I have already prevented five of my fellow video and film producers to buy it and I plan to prevent the rest of them. I told them to stick to their RED One MX, Sony or Nikon cameras. Any advice please?

Ordered digital camera (model number: SX30IS); the company recommended that I buy a UV lens filter, costing $85. I used the compatibility chart they supplied to assure I had the correct one. Upon receiving the camera and lens, I discovered the lens is much too big. I called the customer service, and they told me that I should have gotten an adapter along with the lens (which they are out of).

Nowhere in the advertisement or in any of the ordering instructions did they say I needed an adapter. The customer service representative, Jackie, to whom I spoke to treated me as if it was my fault, and offered no solutions to my problem. She did tell me that explanation about the adapter in the owner's manual can be found. Since I did not possess an owner's manual before the purchase, that really did not do me a lot of good.

I purchased a Canon 1300 camera in December for a Christmas gift for my best friend. After 6 months, the lens shutter would not open.

We had a one year warranty on it and I had purchased an additional warranty. The additional warranty wouldn't cover the camera because they said I had to send it to Canon first. And upon them receiving the camera back, at our expense, Canon said we needed to send them an additional $110 (more than the camera cost) because they saw some damage by the battery door. So surely this is why the lens shutter door won't open.

I will never buy another canon product, not ever. We are still dealing with the other warranty that we purchased to see if they will honor what they sold me.

I bought a Canon A590 camera two years back through amazon.com in U.S. The camera has been working perfectly until recently. I took this camera to Australia on my tour and it started giving trouble as follows:

A message comes on the LED screen stating, "Change the batteries" and, even after putting new batteries, this sign continues to come. Picture can be taken only after a number of times the shutter is opened and closed. After two or three photographs, the same sign comes.

I am in Bangalore, India. I would like to repair this camera if possible at a minimum cost. Most of the camera repair shops take you for a ride. Can you tell me what is wrong with the camera and is there a chance I can send the camera over to your repair shop in the U.S. to get this repaired?

Dear Sir,

I have a Canon 550D, and recently I wanted to purchase two lenses a telephoto 100-400mm, and a macro 60mm, here in Cyprus. I ordered them through the Canon office in Nicosia, Cyprus, and the salesman told me that I will have them in two weeks, since they were supposed to be sent from Austria as he claimed.

Unfortunately, after two weeks had passed, I called the Nicosia office, and we were told that the lenses were not able to arrive not earlier than a month. Since I really needed them ASAP, I got a refund of my deposit. Therefore, I am writing to complain about the bad service in behalf of Canon.

I am looking forward to receiving your reply along with some resolution on the above matter.

Kindest regards,

Morpho **

I purchased a Canon SD850 model. After a few months, I started getting an error, 'lens error, restart camera'. The lens got stuck and will not move. I contacted the technician at Salam plaza, but they were asking me for more than 500 Qatari Riyal for the repair. I took my camera back and gave it to another private service centre. They charged me only 100 Qatari Riyal for changing the lens. Please let me know why the Salam plaza technician said he needed 500 Riyals. I am sure this is not a good way of dealing with a customer at all.

I purchased a Canon SD850 model. After a few months, I started getting the error "lens error, restart camera". The lens got stuck and will not move. Due to the issue, the camera was totally not usable and Canon was hardly of any help.

I have a Canon PowerShot A95. The lens is stuck in the out position. It won't budge. I get the Error 18 message and a black screen. The camera is out of warranty. I contacted Canon customer repair by email. The reply was to send it in for repair. I have been sitting on it for months because I see that money in expense will be involved. But I really miss my A95, especially with its view finder, which most newer small cameras no longer have. Today, I decided to maybe cough up the money for repairs. I went online and read so many bad reports about Canon's response to the problem. I learned that E18 can persist even after an expensive fix. So, I decided that all I can do is add my comments to the many others.

I bought the somewhat expensive Canon HFS10 camcorder for home use. The manual states, "We recommend using memory cards with Speed Class 4 or higher." However, the camcorder will not record video with a Class 10 memory card that I recently purchased for the camcorder.

I contacted Canon support and was given a list of products that do not support memory cards above Class 6, and mine was on it. They refuse to fix the problem which could be done in a firmware upgrade very easily.

I bought a Canon S5 IS camera two years ago. About a year ago, I got a lens error. The camera would extend and then shutoff. The lens sounds fine when it extends but won't focus then turns off. The error seemed to go away for about a year out of the blue but has recently returned. I called Canon and they said that I must have bumped it. The camera has seen light use and has never been bumped or dropped. It just stopped working.

This is the second Canon camera I have owned and the second one that's needed service. I googled the error and found that this error is very common and so I thought Canon would be happy to fix it for free. However, they wanted $149 to service it or I could accept 15 percent off a new camera. Never again Canon. I am stuck with a $400 paper weight.

Canon sx1IS faults, lens error restart camera This is a problem that renders the camera a brick and unreliable. This camera began to fault very soon after the 1 year warranty ended. This camera has been properly treated and kept clean. After researching this fault, I see I am far from alone. After working with their support, I was left to send it back. The suggested fixes as provided by Canon TS are to take out the batteries and memory and let it sit and clean it. My options, after 1 year, are to purchase a refurbished (which apparently per many can also fault) or pay for repairs, which I have read can be absurdly priced and yet still left with the same fault (neither are acceptable). Canon should offer a recall for the cameras with said fault. I am not interested in a refurbished or wondering if they do anything but repackage/ship/charge.

The product is a Canon A1000 IS. I was taking a series of indoor pictures of a completed project. When I turned the camera on to take the next shot, I received the "Lens Error" message (known as error "E18"). The error stated to restart camera. I did so and no change.

The lens will not expand and the error shuts the camera off. The shots take prior to the error were taken without any issue. It seems like a random problem as nothing externally happened to the camera over a minute or so between functioning and non.

Canon states that there is no defect and it will issue no recall or fix.

This appears to be a widespread issue when I researched the error online and most state that Canon will do nothing but repair it at cost. The cost estimated is between $150 and $200, or in real terms, about 50% of it's original cost. Customer Service was anything but helpful and kept stating neglect or mishandling on my part.

I understand that happens and people often try to hide it. It wasn't the case and I was treated as if I was being dishonest from the outset. Given the volume of similar accounts I found, I don't understand why that conclusion is being drawn. Canon is aware of the issue and has lost a customer. I don't spend much on electronics but it's an amount they won't see.

The nails locking the battery cover is broken twice in 6 months time. I think this is a design fault of Canon but they hardly accept it as warranty. I want to give it back and I will never let a friend to buy a Canon ever. Additionally, it is very interesting that one cannot find contact information through Canon website if the subject is a complaint.

During warranty and while on a tour of Australia, my Canon A370 failed. Pictures initially were only white and purple, then no pictures at all, but a screen of purple coloring. I took it in for repair in a city in Australia where it was described as a known problem and they fixed for us overnight, no charge. This problem has returned, right in the middle of our trip in China and I am about to take it in for repair. It's no longer under warranty, and after reading about Canon complaints, I have great trepidation as to what it will cost.

It's a known problem, likely only a chip replacement, but no competitive pricing available, so the sky could be the limit. Any significant charge and I will toss this baby out with the bath water. An underwater case that cost almost as much as the camera and it only works for a Canon A370 camera. I guess I should try Craig's List and Ebay to see if anyone wants to purchase it? I won't be purchasing another Canon if a new camera is the solution, as they appear not to be that reputable based upon the complaints that I've read here.

The Canon Powershot S1 camera is junk! I bought one a couple of years ago. It worked fine for about a year. Then, no matter what I did, it constantly informed me that I needed to change the batteries with new batteries. I put in new batteries but it gave me the same message. I called Canon and they offered me a replacement if I paid another $150 or so. I foolishly did so. Now, I have another S1 that does exactly the same thing--"change batteries." Of course, it's out of warranty.

I purchased a Canon 7D camera from a local dealer in March of 2010. The price paid including the extended warranty was well over CDN$1600. I have all L-series lenses which Canon touts as the highest quality lenses they manufacture for the best image quality. The camera was purchased as a backup to my 1D Mark 3 and as a result was only called upon as my primary whilst the 1D Mark 3 was being cleaned. The image quality when examined was extremely soft under all conditions including those that would rule out user error. Independent research into the matter unearthed that there were a number of 7D owners with similar problems. The unit was immediately returned to the dealer who sent it Canon in Mississauga Ontario for repairs highlighting the problem that I was experiencing.

Two weeks later, I received a call from the dealer citing the fact that unit came back from Canon. Upon receipt of the unit, I examined it and took several images. The images were examined by both myself and the sales rep who concurred that the images were in fact soft. Upon inspecting the invoice upon which was documented the actions taken by the canon service center quoted the generic "focus adjusted" to meet Canon standards. They also indicated that they "upgraded" the firmware for the unit. Whilst there is no way to confirm that they adjusted the focus, I can assure you that there was no need to "update" the firmware as the first thing that most professional photographers do when having purchased a digital camera is ensure that the unit is outfitted with the most recent firmware.

Given the fact that I did this in this instance and all instances that I have owned a digital camera and given the fact that there was no firmware update for the 7D within the period the camera was submitted for service and at the time of documenting my plight. This led me to the conclusion that to highlight that the firmware was updated was a deliberate attempt to mislead me into thinking that the error had been rectified. To suggest that the camera meets the canon standards is not what is promoted and marketed. No one buys a camera because it meets Canon standards. They buy it because of the heavily advertised marketed and promoted image quality. I contacted the service department and brought this fact to their attention. The individual on the other end identified himself as Brian who was rude and told me that I should have burnt a CD with the images and submitted it to them so that they can rectify the problem.

His response confirmed that no real attempt to rectify my problem was made when they received the unit as they could have inquired or ascertained whether I had any of the questioned images as opposed to simply sending the unit back with the grossly dishonest "firmware update." This has been the most unprofessional approach and/or attempt at customer service and begs the question whether Canon in an attempt to frustrate those who have received "lemons" of this particular unit are attempting to frustrate and/or bully consumers into accepting a defective product.

I am communicating with one of your service engineer i.e Mr. Shyam ** and I am not getting any positive response from him. My problem is I have bought this Canon PS A590 in Feb. 2009 and in May 2009 it stop working and given to your service center almost after 1 month. They gave back the camera but no one has given clarity about reason/ cause for this problem and after few month again, its flash stop working and lens movement was not proper other was in working condition and your service engineer has told us this is due to water logged where as per my knowledge the camera had never been into water. On dated 15th September 10, I got call from your service center to take the delivery of camera. Same, it's okay. On 17th September 10, when I went to take the delivery, I was shocked to see its condition.

damaged by your service center. If no.1 brand co. breach trust of any consumer with all such excuses which I have faced after 3 month of buying this well tested product in Market. I am requesting you to repair the same or replace with new camera otherwise I don't have any other option other than going to consumer court. I hope some positive response from your side. Till date, I have not taken delivery of camera. Thanks and regards.

Mt Canon SD 870 IS worked fine until recently when the lens won't extend when the camera is turned on. I found numerous complaints about the same problem with other Canon models. Seeing the lack of results dealing with Canon about this problem on the web this will be the last Canon camera I will ever own.

Well, I finally got my Canon "S3 Is" back from Canon Canada or as I found out, it was called "Sun Camera Repair" that repairs for Canon Canada in Toronto. This is the second time and "months" waiting! It came back in worse shape then what it was when it was shipped through "Blacks Camera" in Fredericton, NB! I took it back up to "Blacks" last week and left if for the manager to see it and let me know what I needed to do. She found nothing wrong with it but her "associate" had seen the problem right away. He is the one that answered the phone when I called back later in the day. Lens error and grinding noise and shuts off when you zoom! I spent $140 the first time they did not repair it and the second time it came back worse but no charge for that time!

I am very upset with "Canon"! They need to step up to the plate and say they have produced the "first throw away" $500 camera after a couple of years (as was mentioned here in another post)! I hope people read this and do not buy Canon! Customer service is the worst I have ever seen with such a big company. They must think they are invincible and do not care what the customers are going through!

This camera is eating batteries at an alarming rate . You can't take more then 30 pictures without changing batteries. I bought camera on 8/16/09. Have receipt and was told by their customer service that I can send camera to Virginia for repair but I would be told of charges before any repairs and I was offered a chance to buy another camera for a discounted rate ( refurbished ). No less, I told her, "Your products stink and that's why you have so many refurbished products to offer people." I have to pay for somebody's repaired camera-- the nerve of this company. I also stated that this was an ongoing problem before the expired warranty which is only a month past. I will never ever buy a Canon product again, ever! And if you go online, you will find a host of others calling their cameras throw away just like a disposable!

Our production company uses a Canon XH A1 HD cam as a primary camera for our gigs. We were experiencing issues with capturing footage on tape as the time code would break or not appear at all after shooting. We sent the camera in to the Canon repair center, as there are very few (if any) facilities that repair Canons. Canon diagnosed the problem and charged us $350 for the repair.

We received the camera quickly, did some test shoots and did not see the problem. We went on our paid gig with this camera and the exact same problem resurfaced. We recorded footage on a tape for a client and the content could not be retrieved. I called Canon and asked for the $350 to be refunded (not the postage we paid to send it, nor the money we lost on our production gig) and they have a non-refund policy. The only remedy they could offer was to send the camera back in under prepaid postage. However, they did not guarantee that once the camera was sent back to the facility that the repair center would not charge us again for examining the camera.

In effect, our company lost the production gig, lost payment for the day, lost the fees paid to Canon for service and we're not presented with any solution that would not cost us additional dollars to remedy the situation. Canon clearly does not care about its customers and does not offer flexible repair options. We have no choice but to abandon this camera and Canon in general.

In the past few years, I have bought three (3) Canon digital cameras for my children as presents, and for my myself to help me with my work and disability. All three cameras have gone bad within 1 to 2 years. This just is not right. With my most recent experience Equipment: POWER SHOT SX100 IS (BLACK) Repair #: CS513838. This camera went bad after 14 months.

I baby my cameras, using plastic covers on the screens, padded cases, etc. Being the third Canon camera to do such, I let it sit. I was totally frustrated and angry. I finally took it to the local "authorized" canon repair center in my city. They told me it would be $125 "to look at it." This is a $200 camera. So I went through a lengthy email communication with Canon. After weeks of going back and forth, and mailing the camera to them, they come back with a bill of $99.88 to "fix" it. I am so tired with their throw away camera line and the way they lead you on. Canon cameras, as I have spoken to others in my industry, are known as the buy them and throw them away camera. In today's economy, that does not fly.

I purchased a Canon Powershot SD1200 in May 2009 for $250 from London Drugs in Delta BC. Upon our return from our June 2010 holiday, we discovered a flaw in "all" of our pictures once we downloaded them from the memory cards to the computer. There is a very fine horizontal thin line in all the pictures taken. We went back to the place of purchase, London Drugs, and were told that it was no longer covered by any warranty, as it is now past the one year manufacturer's product warranty. I was not very satisfied with the response from London Drugs, as I showed the manager named Kam a picture that was taken during the Vancouver 2010 Olympics, which confirmed that the flaw "predated" the expiry of the warranty from Canon. The manager at London Drugs then offered to send it to Canon along with the picture to request a warranty repair.

I bought a Canon camera printer bundle from Costco. It had a $300 rebate offer. I sent the receipt and UPC as well as the rebate form to Canon within a week of receiving the product. One year later, I called and emailed Canon since I have not received the rebate. They tell me they don't have anything; I must resubmit, and I must prove that I mailed everything on time! If they needed proof of mailing, why didn't they just say so on their rebate? I think it's a farce. I would not have expected such unethical behavior from such a big company.

This is my third and last Canon camera. Each time, I have paid an average of five to seven hundred dollars for the Canon Digital EOS. The first two are sitting in the closet, after being sent to Canon. Each time, they come back and continue to have problems. This time I am being told to send this one back, yet again, and they will send me a quote to repair. Once I make payment arrangements, they will repair the camera and return the camera to me. We have been trying for several weeks to get Canon to contact us about the problem as we are going on vacation in a month and would like to have our camera working.

Service with Canon Canada. Six months later, I am still waiting on a repair for the "dreaded" lens error on a S3is Canon. I have never had a worst experience with a company in my life! Twice sent away and $150.00 later, still no camera. I have missed out on many opportunities for great pictures and I feel that Canon has not lived up to its famous name at all! I would really look twice at buying a camera from them again, I spent a lot of money on my camera to have an issue come up that "Canon" will not admit to a fault on their part.

I bought my Canon PowerShot A590 IS about 8 months ago and already have a problem with the camera. My LCD screen continues to say "Lens Error, restart camera". What's frustrating is that I figured there must be a restart button that will allow the lens to come out, but their is no solution to this problem. The Camera is dysfunctional and no longer works.

I purchased a Canon HF S11 Camcorder for daughter's graduation on 10/29/09 for $1,500 as she is interested in filming. It was used occasionally until June 2010 when the lens cover would not open. It was sent for repair on 7/24/10 to NJ service center with 1 year warranty. Once we started calling to determine the status as it was over the timeframe stated, we were told it had liquid and sand damage (not covered under warranty) and would be approximately $800 to fix. This camcorder was never near liquid - unless it was humidity and was used outside where it may have gotten sand damage. But it was not abused in any way. I refused the repair. I asked to return it. I received it back in mid August and now it does not power on at all. Before, the lens would not open but the camcorder functioned otherwise. Now it's totally non-functioning. The service center takes no responsibility - say must be further corrosion from original damage.

Do not purchase a canon camera. Two and a half years ago, I purchased a canon Power shot S3 IS from a local Office Max store. The purchase price was $399.99 plus tax. This camera was used maybe twice every two months for our kids school and sports activities and a trip here and there. The use of the camera was not excessive nor was it never not used from month to month.

I called Canon and talked with customer service they walked me through a bunch of test and setting and found that the Canon Power shot needed to be shipped in because the camera had a issue with the digital part of the camera that takes the picture and stores it.

I was told the cost to fix it which was half of what the camera cost two years ago. The other option was to upgrade the camera with a new Canon camera that was refurbished. They would allow me to upgrade for about what this camera cost new for a better camera. This was not an option when I found out the refurbished camera has a 30 day warranty. My main reason for this notice is Save your money buy a different brand. Canon makes a sub par product and it also has zero customer service skills. Canon doesn't deserve your money when they sold me a camera that worked for 2.5 years under less than normal wear and tear. Feel free to e-mail me with questions.

I used my Canon G9 digital camera for 18 months with brilliant results. But they should have been as I spent 360 on the camera and another 120 on the underwater case (again with brilliant results). Whilst on holiday in Corfu this spring, it stopped working for no apparent reason. Switching on resulted in the lens opening and immediately closing again with the error code "E16" illuminating in the screen. I was gutted to have no camera for the second half of our holiday and even more so when I received an entirely unsympathetic reply from Canon, indicating that I would need to send the camera for repair and pay (typically around 120 from the estimates I've received from Canon approved repairers here in the UK). From just a brief trawl on the web, it's clear that there are probably hundreds of people like me who have spent a lot of money on a short-lived product.

I can't afford the repair, which could easily exceed 150 by the time I pay for secure postage each way and VAT. That's almost 1/2 the price I paid and about 40% of the wat to a new G11. But what would be the point of buying another Canon with such a high likelihood of dodgy design that the company refuses to accept responsibility for? Come on, Canon, when consumers buy your products they expect quality of design and acceptance of responsibility when such a large proportion of products fail on their owners, most within months of the warranty period and entirely without reason. Brand loyalty depends on fair-play from the manufacturer when their customers experience problem. In the last 30 minutes, I've read several complaints identical to mine, concluding that the writer will never again purchase a Canon product! Anyone want to buy a mint condition underwater case for their faulty G9?

My Canon 40D camera is just out of warranty and at 9000 photos and the shutter has gone. Photo Digital World where I bought the camera said I was unlucky and they approached Canon to replace the shutter for me free of charge. Canon refused and said it's not under guarantee. It's now going to cost me about R2000 to fix. This camera let me down while shooting a wedding. I have also bought a 5D II and I'm beginning to wonder if Canon is really all it claims to be! I just think their attitude is bad especially as this camera is still practically new and I treat my equipment with great care. I have a good mind to go onto various camera sites and warn people about the Canon shutter problem and Canon's total disregard for customer service or customer relation. Guess what my next camera is not going to be? Now I understand why people pay more for Nikon because they actually provide customer service to their customers! Had to replace the shutter at own cost.

I have a Cannon Powershot A470 that is barely used. I took less than 100 pictures with this camera in a two year period. It has a black screen lens error; to restart camera, it needs to be sent for repair for 99 dollars for a camera with no wear on it at all.

My Canon 5d just stopped working so it was sent for repair. I was told that this could have happened a week after I purchased it. When I got it back, it was giving a blue cast and the mirror fell off. So I phoned the repair center and he inferred that some 5ds do, maybe it was on its way out.

I believe now that I have bought a dog of a camera and if it had been faulty a week after I bought it, I would have gotten my money back and had a better made camera. Don't forget that Canon call the 5d, a pro camera. Yet mine is falling to bits. And worse of all, I am stuck with it. If Canon would just admit that there was a problem with this camera then I could have one that I actually had confidence in. Seriously, when they returned it after the second time, how long will it last when two days is their record so far.

I want a camera that i feel confident with. I don't expect to pay almost $2000 for a camera that seems to be slowly disintegrating before my eyes. In America, they have the lemon laws for cars. I feel they should have such laws for all cameras. Canon's attitude is let's repair it. I would rather they replaced it.

I purchased canon A 450 digital camera and was happy with the product until it stopped working suddenly amidst a very important tour of mine. The photographs showed complete whiteness but was o.k. when photo was taken with zoom. I got the problem fixed from the company's repair centre but within 4 months i started to have the same problem again and that too during a very special holiday trip of mine. I'm deeply hurt as it costs a lot to get it repaired. The camera was not handled roughly. I've lost some of the very precious moments of my life worrying and being upset because of the troubled camera keeping economic losses due to repairs apart.

Called Canon and they told me the repairs would cost as much as I paid for the camera.

Loved my Canon SD850 which was stolen/lost on New Year's Day. Replaced it with a previously owned, not used same model from Amazon Marketplace. After 70 days, lens error showed up. "Rebooted" battery and it came back. Then it happened again, came back for one photo and then "died". My internet search on lens error fixes revealed lots of Canon models have this problem which none of the Best Buy reviews I read online in January mentioned. About the same time, I got the recall notice on my Toyota Matrix. Is this a Japanese virus in electronics software? Wish my camera had a recall.

I received E-18 error code, with lens locked in fully extended position.I will need to buy a new camera.

These are letters and documentation sent to Canon in order to try and solve my problem with them. Kindly be patient and bear with me reading the words below and all will be clear. Canon has refused to help me in a satisfactory way. Although, the problem happened now for the third time, once under guarantee, once as a paid for repair and now for the third time, this is not right.

I have treated the camera with utmost care. It has never been dropped (as it has falsely been mentioned in Canon report, unless it happened during transit but by then the problem already existed). Please tell me what I should do, I refuse to simply lose my investment and time, opportunities lost, just like that. I will fight for my rights as I am convinced I am right!

My G9 camera presented a "won't power up"problem 3 times without any mistreatment, no drops or other accidents. First time, it was repaired in guarantee, second time, I paid and now for the third time, I contacted Canon repair from which it came and was told I would have to pay again as 90 days repair warranty had passed! So now, I have an unusable camera (with its exclusive Canon underwater case, obsolete for any other camera) and Canon treats this problem as normal!

Come on, I have done research on the internet and it is full of articles and complaints of exact same problems of not powering up G9's for no apparent reason. I live in Brazil, so logistics are very complicated to send my camera to Canon US, and I am now stuck having to use replacements of lesser quality and missing shots and opportunities, I will take this to a higher level if canon cannot help me further. It is inconceivable that a brand such as canon cannot solve a recurring problem like that in a satisfactory way, and feels it has nothing more to do with it!

It is your product which I bought, love to work with, but unfortunately showed the same problem 3 times in a row, and you still think it's normal? The least you could do would be a refund (which would not compensate for lost pictures frustration, time my camera was in transit, favors I had to ask from people to take my camera to and from the US back to Brazil, etc. (as postal services and customs here cannot be trusted).

I would then probably buy another Canon camera, but probably not the G9 as I would be very afraid of having this same problem happening again! (So I will also lose my waterproof casing, which only works with the G9.) Now, after having had this problem fixed twice by Canon and after short time of use, the same problem occurs again for 3rd time, and you just say it's out of the 90 days repair guarantee (this due to logistics, as I cannot count on the official system to send and receive my camera here in Brazil)! Canon did not show interest to know why this same problem occurred again. This is a complete lack of professionalism and desire to improve your product as also a tremendous insult to a customer who loved your brand and all it stood for! It's very disrespectful!

I have given up trying to Contact Cannon Direct. All I wanted was to let them know that due to their offhand approach to the problem, I had with a Cannon power shot SX 100is camera which was just out of warranty (lens would not come out on switch on). I really only want to let Cannon know that because of their poor response I have bought a Nikon D90, with which I am so far highly impressed. After a few months, I noticed occasional photo was out of focus. As time progressed, more and more were not in focus. I had to switch power on/off to get focus. Eventually, lens would not come out from camera body.

My husband bought me a new camera for Christmas in December 2009. I used it approximately four or five times with no problems. I purchased an extended two year warranty as well. In March of 2010, we went on vacation to Cancun, Mexico. While at the ruins of Chichenitza, the camera quit working. I thought it was the battery and put new batteries in as soon as we got back to the hotel and put it on the counter. When we picked it up after dinner, it was extremely hot so my husband took the batteries out and left it opened to cool off. It never worked after that.

We sent it in with the warranties attached and they said that there was liquid damage therefore; the warranty was null and void. This camera has never been dropped, in the water, etc. and has been taken care of. The only way it could have liquid damage would be due to the high humidity. They refuse to refund our money or replace the camera that we have had less than three months. They will provide us with a cheap rebuilt Canon instead. This is normal usage of a camera in the outdoors and if humidity can damage it, then it should not be on the market because you can't find a location without humidity in the US, etc.

I purchased a Canon G9 in mid 2008, but by early 2010 (a year and a half old) the camera failed to power up. In the year and a half I owned this camera, I have taken exceptional care of it and have used it for less than 500 pictures. After doing a little research online, I found many others like me who have had this same problem. The problem is so common their are numerous accounts on forums and message boards with dissatisfied customers.

The problem is inevitable in all G9 camera's. There are two screws that work themselves out of place on the inside of the camera. Once these screws work themselves loose, they short out the camera and can cause as much damage as a blown fuse, to a blown main board. After calling the Canon service department and telling them of the issue and the history of people with the same issue. I was told to send the camera into Canon for them to have a look. They denied that this was a known issue and said this was the first they had heard of it happening. I was told there would be a charge for Canon to diagnose, and repair my camera.

I'm outraged that they expect their customers to shell out $150 to repair a $500 camera that's just over a year old. My camera is not a lemon, there are numerous people out there who have a useless 500$ paper weight called a G9. I will never purchase another product with the name Canon on it, nor would I recommend the Canon brand to anyone out there who likes their electronics to last more than a year. Don't waste your money.

I own a Canon Rebel Digital SLR Camera. All of a sudden, the Auto Focus stopped working. I am learning a very high number of consumers who purchased this camera have the same problem. There is a plastic pin in the sub-mirror that breaks and needs to be replaced by a brass pin. This is a Canon defect. Why should the consumer pay for a design defect in a camera? The cost I am hearing to repair is from $180 to $250. Again, Canon will not take the responsibility to recall the cameras and correct the situation. I only have 10k shots taken on my camera with absolutely no abuse whatsoever! Canon should own up to their design error! They could make many customers happy and return to using their products! Cost to fix a design defect $180 to $250!

This complaint is about Canon's total resistance to repair my NP 1020 recalled Canon copier. I spoke to Jackie at Canon tech support, Canon Business Solutions Boston and she says without checking that the machine is too old. Juliana from repair says that she knows nothing about it. My machine works and I feel that Canon must honor this recall. Please help me. I am afraid to use the machine but I cannot afford a new one. All the Canon sales personnel is trying to sell me a machine. No one is taking responsibility in repairing the machine.

Reneged on 50.00 rebate, stated that I did not return UPC coupon (which I did, from the box). Offer was to buy a new computer with printer and receive 50.00 rebate. Bought at Frys.

It's a lens error, the same for many others on the Canon s3Is. Why will Canon not own up to the problem? It shows that it is not a very good company and it will cost them "millions" in sales!

I have had the camera for 3 years but for the last 18months every time I insert new batteries, the camera refuses to take any photos, the red flat battery sign comes on and the camera automatically switches off! I am complaining now as I went to my nieces wedding on the weekend and could not take 1 photo. This again happened with brand new batteries, I know 2 other people with the same camera and theirs does the same thing. Was there ever a fault with this brand? It is the Canon A430.

I purchased a Canon digicam model no. A460 on 14/03/2008 from E-Zone, Metro Walk (Rohini, Delhi). I started facing power problem after 6 months. The camera was not switching on. I sent the camera at Bhikaji Cama Place service center. They sent back the camera stating that rechargeable batteries should be used to operate the same. The problem still persists despite using rechargeable batteries. Again I sent the camera to the same place, this time I got no reply from them for about 20 days. I repeatedly called them but did not got any satisfactory reply. Nobody was able to resolve my problem.

At last, I got a call stating that there is problem in my batteries. Now I have purchased 2 different sets of rechargeable batteries & tried the same to operate the camera many times but I have not been able to use my camera as its power is not switching on. Whether I take the camera to use after 5 days or after 25 days, it's the same problem. I strongly demand a new camera in lieu of my faulty camera as I have been cheated twice. Despite knowing the fact that my camera is a defective piece, I've been handed over my camera without any repairs. I need immediate remedy to my solution or I'll be left with no other option than to claim my right through consumer court.

I bought a Canon 5D mark ii around Christmas time and submitted my rebate (Canon Loyalty Program) along with proof of purchase, UPC and old camera Serial. The Canon Loyalty program requires that I register my old camera (Canon Rebel Xti) which was done a while back. I've mailed out those paperwork for registration and even send them my camera for calibration 2 years ago.

I've been checking my rebate online by going to acbrebates.com or canon website and I couldn't find my information close to 2 month. I decided to call them last month to find out what happen. I spoke to a lady and provided the same information as the canon loyalty program rebate. She assured me that they will contact me within 48 hours. A week passed by and no phone call. I called them again to find out why I didn't receive a phone call and why I don't see any rebate status information on the website. Another lady told me that they don't have my information and don't have any record that I called.

I provided the same information again and this time I escalated to a supervisor. She was apologetic and asked me to fax over the info. I faxed over the info and a week later they told me that they can't approve my rebate because I didn't submit old camera registration. Then I received a letter that I didn't send them my UPC. Which is it, UPC or no previous camera registration? My old camera registration was submitted via mail a while back.

As a customer that spent over $5K the last 5 years on Canon G5, Canon rebel Xti, Canon 5D mark ii, 430 external flash, 28-105mm mark ii lens and 24-70mm EF lens... talk about loyalty program. How ironic! It is not about the money, it is the respect for being a long long Canon customer. The Canon rep name is Tabitha. The loyalty program rebate cost me $50.

My husband bought me a Canon digital camera for Christmas. With purchase, we obtained a rebate form. In order to complete the rebate form, we had to register the product first, fill out the complete paperwork, send in our original UPC code and a copy of our invoice. On 12/27/09, I completed the registration on their website. I received a confirmation page that they received it, but the company did not provide a confirmation number.

On 12/29/09, I sent my paperwork off for my rebate. Now, it is February, and they are saying that I violated their program regulations by not registering my camera. On 02/08/10, I re-registered it again and received the same confirmation page. Then, I went to my account that I had set up on the same day and it states that I currently do not have any products registered. I have found several other complaints regarding this issue as well as other issues where Canon has either dropped the ball, conveniently misplaced paperwork or the consumer conveniently did not meet their program requirements.

I even work for a law firm and had an attorney to look over my paperwork and it was found that I completed everything to satisfaction that Canon had required. Unfortunately for me and other consumers, we will not receive the $50.00 rebate because of this violation. In this economy, $50 is $50 that could go a long way. I think that this is very unprofessional of Canon. Even though I like my Canon product, I regret spending money on a company that is not very consumer friendly. I also will not recommend another Canon product to any other individual. I am not certain what can be done, if anything, but it is very frustrating when you think you have completed everything in a satisfactory manner only to be told that you violated a program requirement.

I purchased a Canon G9 camera, on May of 2008. It worked fine until December 2009, when it went completely dead. I contacted Canon customer service and was told to submit $250 for a refurbished camera and to return my camera as it was out of warranty. I want a new camera not a refurbished one. I explained to the rep that I have purchased 4 Canon cameras in the past 5 years and felt that the company should do something better for a loyal customer. I am completely disgusted.

I bought a new Canon S60 camera approximately 6 years ago. A few months later, it went "dead". I called Canon and had to send it in. They said it would be $125, so I had no choice. I sent money in. It's lately getting pinkish blurry photos. I found out a common thing with faulty vendor part. Is Canon avoiding customers on this? It seems a widespread problem. I could not use camera for family gatherings. I could not trust photos would be OK. Some are good, some not. I had to use an older camera since.

The lens E error noted.

I had my A630 for 7 months when it stopped working completely. I was going to send it back, and it sat for several months. I waited for the label, etc., then it started working again and worked until about September (18 months from date of purchase without being used for 6 months of that time!). Recently, the flash went out entirely. Camera cost $400+ and repair was $130.

The Canon Loyalty Program is a scam. They recently cut the warranty time in half for the refurbished cameras (which cost as much as a new one does online) from 6 months to 90 days. Apparently, they break enough that they have a bunch of repaired ones lying about waiting to be sold again to unsuspecting consumers. They repeatedly sell the same junky faulty cameras! What a racket. If I did this type of thing, I'd be out of business. But because it's corporate, they get away with it!

A class action filed in 2006 was denied, so Canon gets away with it repeatedly. I'd love to sue them for doing this! I am out $400 or I can buy a new camera to take pics indoors/at night, because the other one has no flash. I am not about to send it to Canon, so they can reap the reward of reselling it to someone. How does the consumer not lose here? I will not pay an attorney to handle this, as I am an attorney myself. But this is ridiculous!

We have bougnt extended warrenty for Cannon Camera with full coverage. Some thing happen to the Camera and lence does not come in and out. Sears Repair Center says its misshandel and refuse to repair. I know it was not mishanded. They come with all sort of excuses not to cover the warrenty. I will not be buying any more Sears Extended Warrenty

I have been using the Canon Powershot A610 model since 2005. I was actually on my 2nd camera. I like the image quality and design of this camera, but it seems to have a widely known defect Canon is not fixing. My 1st camera died in summer 2008, when the lens kept getting stuck when the camera was in the "on" position. Nothing would fix it, and since it was out of warranty, there was nothing that could be done. Foolishly, I bought another Canon Powershot A610, refurbished, for about $100. It worked fine until yesterday, when the lens would not open and it beeped 3 times saying E18. I tried pretty much everything to get it working again, and the only thing that worked was loosening a screw. The lens came out, but then got stuck in the open position with the E18 error being displayed again.

This unit is also out of warranty (by 3 months). Unfortunately this time the only A610's I see for sale are being gouged above retail on eBay and other internet retailers. I really liked the image quality and design, the 5MP was really an ideal file size, but I think after reading other people's problems the A610 is a model I should stay away from. I will have to sell it for parts to cut some of my loses. It simply disgusts me how companies like Canon cheat people out of their money when there are known defects in these camera models. To me $100 is a big deal, and to think people have paid much more only to have their cameras fail. I will not buy another A610, 2 strikes with the same camera model should be enough to make me stay away.

Lens Error - Restart Camera.

This is a widespread problem with Canon cameras. We have a new PowerShot 880 that thankfully is still under warranty. It has already been serviced once by Canon already and less than 4 months later - we have the same problem with the lens not releasing. Canon's "solution" is to BUY a warranty priced at approx $149.00 OR BUY a reconditioned camera for roughly the same price - $149.00 !!!!!!! (YES you read that right!!!) This is what Canon offers after I spent nearly $300 on this piece of crap!! I am sending it in yet again for repair while under warranty - but have no plans to purchase a warranty contract or a reconditioned camera....the next time this happens (and yes I am certain it will happen again) I will purchase a replacement camera - and it will NOT be a CANON. Shame on them for not standing behind their product...whatever they are saving can't possibly be worth loss of customer base. I tell EVERYONE to not buy a Canon - they do not deserve our business - they are tantamount to thieves! Selling a defective product - and then having the audacity to charge to have it operate as it should. We are done with Canon forever!

my backpack was hanging off the back of a chair. it fell on the floor, with my canon g9 in it. it literally fell less than a foot and was protected by my backpack. i then attempted to start the camera and got the dreaded "e18 error." no restarting worked. nothing. took the thing covering the lens off and saw the problem. the $500 camera's innards were held together by the flimsiest of plastic. the device that extends the lens had come out of it's track and there was no way to put it back on without damaging the camera.

it was post-warranty and i went online to read the horror stories about this well known problem. i thought about shelling out the money for a g10, but had read about g10 owners experiencing the same problem. i decided to buy a lumix lx3 instead.

a $500 camera should survive a 6" fall.

I sent my rebate the first time by return receipt certified on 11-18-09 in teh system under thier site on 11-23-09 they reported my rebate missing info...so I send it a second time by certified return receipt and the rebate is no where to be found but the post office says it was delivered. I have called the number on the rebate numerous times. They do not have service like HP Printers that I purchased in the past and their rebates were fast. I will never buy a cannon DSLR or a PIXMA MARK II printer again. I will buy NIkkon and HP. I am very upset about this crooked rebate operation they are running.

Hello, I bought a Canon A720IS camera 12/08 and 2 weeks ago the display LCD screen went black. It shows all icons etc. and all else functions except, when taking a picture, that displays/previews black, no photo. When I researched why this might be happening, I came across a lot of other people stating they were having the same problem. Some said they contacted Canon and received a prepaid shipping label and the camera was fixed(no charge, no matter the warrenty) due to a faulty ccd sensor. This is what is wrong with my camera.

When I looked up on the Canon site, my camera was not listed as one of the "problem" cameras. I called Canon and they told me that my camera is not on the list and there would be a charge to repair it.

My complaint is that maybe they should update their list. I have read many other models, not on the list, are having this same problem. Whether these people have contacted BBB/consumer affairs or not, I do not know. I have never dropped the camera and actually used it very little. I would like to have my camera repaired for no charge, as the ones that are on the Canon list.

I think Canon needs to readdress their "cameras with faulty ccd sensor's list" and stand behind their products. I hope you can help me with this situation. It's so close to the holidays and now it looks like I will not be taking any photos with this camera. Thank you for your time

We purchased a Canon PowerShot SD880 less than one year ago. It was sent in for repair after less than 6 months - and light usage. The lens would not release and then an error msg would appear on the screen. I sent it in for repair while still under warranty. Canon suggested I purchase a warranty for about $150.00 -almost half of what we paid for this piece of junk. Less than 2 months later, the camera is doing the same thing it did before the "repair." I wrote to them and told them I want a replacement as this camera is obviously DEFECTIVE. They refused. This is my last Canon camera - ever. They do not deserve my business.

I spoke with tech service and now, I am sending it in yet again, with not much hope of getting a new camera which is what Ithought I was buying. I paid nearly $200, on sale. I need it for my business. I can't take photos and have to borrow a friends camera. Cant afford a new one.

Canon S3 IS Error. Will not retract. Very upsetting that Canon is ignoring the problem! Will not buy Canon again and will tell my 100 plus customers a day not to buy Canon!

I bought a Canon EOS Rebel XT for my wife in December 2007. After fourteen months of light use, it went completely dead. Now Canon wants to charge me an additional $225 to repair it, even though they will not tell me what is wrong with the camera. I have read all the myriad of complaints from customers with similar experiences with Canon camera, but Canon just refuses to acknowledge them, or respond to customer correspondence.

I bought one Canon Digital A550 Power Shot Camera from our Computer Dealer, Associate Computers, Tirur on 17th January, 2008, and Canon company given one year extended warranty for this unit from January 2008 to January 2010. Due to my brother's carless the battery kept inside leaked and camera became faulty. At that time while we pressing the battery cover some times this will work and some times memory locked error message display on screen.

So I contacted with Calicut Gloria Office and they given Cochin Office address to enquire about this and as per Cochin Office Service Engineers telephonic discussion I send the camera to Ernakulam office on 04-06-2009 (told the complaints of camera, memory locked error and not working). Then after 10 days service engineer contacted me and told because of battery leakage it required to replace the inside Lance, inside boards, battery contacts, cleaning and told an amount of Rs.3754/- will be the charge for this parts replacement and service is free because of extended warranty, I asked to repair it as early as possible.

Then after so many telephonic contacts with office, at last I received the camera from Calicut Gloria Office on 25-8-2009 (the reason for collecting camera from Calicut Gloria is, [was] told [their] courier service is not in Nilambur side and sending this to Gloria Calicut and required to collect it from this office by giving a DD for Rs.3754/-). So my staff personally came there and collected the camera by giving DD for Rs.3754/-.

While I am checking the camera, I surprised, because the Zoom option is not working, Memory Locked error showing and Disp. Switch not working (jam) because of back cover fitting problem (at that time there is no damage or broken mark on camera). At that moment I contacted with [their] office and told the complaints and Mr. Moncy told me to send it back to Ernakulam office and that reached office after two days (I enquired about camera received or not and office staff told reached it).

After repair [they] send it again to Gloria Calicut Office and I collected it and I seen the cover damage/broken through speaker and side of camera (side damage is due to wrong thread and rusted screw tried to screw on cover) this time all complaints are rectified but due to careless in service section the cover is broken.

So I again contacted [their] office through phone and told the problems and again asked me to send it back to Ernakulam Office and I send it on 12-10-2009 for replace/rectification of complaint occurred from [their] side. Again after two days I contacted Mr. Moncy and told the problem as well as how it occurred. Mr Moncy told chance to happen from courier side, but we can understand that this is not due to courier and it is happened from service section careless.

Also I contacted Area Managers Mr. Thomas P. and Mr. Byju on telephone and Mr. Byju told he will enquire about it and do what ever needed and he told he is coming to Cochin office. On 27-10-2009 I contacted Mr. Byju, he told the same words Mr. Moncy told, the damage is due to rust inside on account of battery leakage, not the fault of engineers side. And told we are ready to give you the cover in dealer rate

While I enquired then what the parts you changed by charging Rs.3754/- from me and what the cleaning you done inside and reply is they did't knows what the parts changed because the repair is done from Bangalore Office (Mr. Moncy told cost of cover will come around Rs.1500/-) (now the total repair charge of my camera will come Rs. 3754 + 1500=5245, a new camera cost is only 7000 something).

Now I asked area manager Mr. Byju to returned it back to me without further service. Again they send camera to Calicut Gloria Office and as per their information, collected the camera with broken cover on 03-11-2009.

My question is;

5. Normally a battery leakage will destroy metal parts, board prints, etc. But you are telling the cover is damaged due to battery leakage ( I didt heard due to battery leakage plastic cover will also damage) (your service engineer told lence, inside board, battery contact are damaged and required to change).

So I required a detailed service report from your side included (1) what the parts changed at the time of service by charging an amount of Rs.3754/-. (2) Now why not changing the cover with free of cost. (3) why such delay happened in this case ( 4-6-09 to 25-8-2009) to repair. (4) whose mistake is first noted compliant not rectified and Dipy. Switch jam problem occurred.

Awaiting for a favourable reply, thanks for your such good service from canon side and never I prefer a canon product to anybody.

Nandakumar C.B.

I bought a Canon A2000IS and I'm getting "Lens Error, restart camera". This seems to fall into the e18 category already listed on your site. The camera is useless and I'm probably out my money

I've had this camera for about a year, and used it all the time! I went to put my pictures from my friend's wedding on my computer and it's giving me the error: LENS ERROR, RESTART CAMERA! I'm SO frustrated right now. I do hope Canon stands behind their product!

I started receiving a message that said "Lens error. Restart camera" 2 years after my husband purchased this camera for me for an anniversary gift. After doing some research about the problem, I came to find out that many, many people have been complaining of this same problem. Apparently, there is a design flaw. Canon refuses to acknowledge this problem or fix it at no charge since it is their fault. They want to charge at least $100 to fix this. Many who had gotten it "fixed" said that the problem then happened again, rendering this camera totally useless. This problem is very well documented online and there have been lawsuits because of it.

Iam a Surgeon and brought your Canon SLR camera Model 1000D.The camera was purchased on 25-6-2009.I had brought the camera as yours is a reputed brand and wanted trouble free service.The camera stopped working just after clicking 50 photographs and was sent to your service center by Central Camera the place where it was purchased on

17-10-2009.The camera is hardly used except for surgical photographs taken.I was told the camera would take atleast 10 days to get repaired.Iam extremely upset at your slow service and poor quality product.Please donot claim that your product is one of the best when it has stopped working after clicking 50 photographs.Leave aside the product, your 24 hour service does not exist.My surgeries during this period went unphotographed thanks to your network.Least I expect is a quck reply and quick delivery of my camera

I Purchased a Canon S2 - IS camera in the US. I have maintained it with utmost care and used it only sparingly. Suddenly the display has gone black and also the view finder. I approached Canon Malaysia service centre and they have asked me to complain to Canon office. I did but did not receive any response. I understand that this problem is due to a manufacturing defect with the CCD. I paid US$ 400 for this Camera which was bought in Jan. 2007. I still hold the invoice copy.

You can sell your broken canons on Ebay for as much as $25.00.

I have purchased a flash, 580 Ex II Speedlite, Canon Dedicated Flash, for my 400 D Canon camera. I have been given an International Warranty, saying that even while you are travelling, the flash will be covered, under warranty. This same shop guy does not handle the service part. There is another service centre, and it is Ashoka Timetronics. He has scanned my bill and warranty card, and after about 45 minutes, informs, me, that the product cannot be accepted under the warranty, and he has dishonoured the warranty, even though there is enough time, for the warranty to lapse.

Flash was purchased on 10th October, 2008, and it has stopped working in the month of september, 2009. The flash was taken to the centre for service,on 17th September. Mr P. Adepu, of Ashoka Timetronics, says, he cannot do anything. Telephonic calls to Jyothi Emporium, I get a response from Mr Anil that he is not responsible for the warranty.

Canon has not accepted the flash for repair, under warranty. Leave alone assess, what exactly is the flash condition. I am sure, that there is a racket going on. The employees along with the shop keepers, are ensuring that non warranty products are being sold, or grey market business is being encouraged, by the employees of Canon, in collusion with these Canon authorised camera dealers. Otherwise, when I have purchased a flash, with full cash, in India, why was the India Warranty Card not Issued, and why the International Card issued.

This is nothing but cheating and requires, advertisement, so that people think twice before buying any Canon camera products. In these circumstances, pictures, taken, without the flash, have to be editted, and are generally not upto the mark, or requirements of the customer. Business has been lost. Reputation, as a Photographer, has been lost. I cannot handle other orders, because of the non availability of the flash. It is not easy to buy new one, immediately. The great service centre, is thousands of kilometres away,and the waiting period for repair, in warranty or after expiry of warranty, is not less than 2 weeks.

The Mode Switch on a Canon Power Shot A590 broke and wouldn't allow the camera to switch from pictures taking to review. The camera was purchased 10 months before and was under a one year warranty and receipt was sent as proof of purchase and date. I received a email from Canon that it would cost me $99.00 to repair without explanation on the warranty.

After calling the Factory Service Center for details, they informed me it wouldn't be covered under warranty "because he knew that the broken mode switch was my fault"! I told them to ship it back because I wasn't paying $99. to repair a faulty product under warranty.

The bottom line is Canon puts on alot makeup for selling products but under that makeup is a company that will not back their product! I have no complaint on the camera, only the warranty and repair service. I have a camera that only works in the picture taking mode and cannot review the pictures on the camera after they are taken which makes it a very poor camera.

I can't afford the repair bill to take it to a repair shop. I literally saved for years to buy this camera- cost me $400- and I treated this camera so carefully and gently. It's out of warranty, so no help there. I'll tell you what- my next camera will most certainly not be a Canon!

After owning a Cannon Powershot digital camera for seven months, the lens suddenly stopped working. The camera was still under warrenty, so I sent it back for repair. One week after I shipped my camera to back to Cannon, I received a letter stating they had recieved my camera, and I could expect repairs to be completed and the camera shipped back to me in seven business days.

It has now been over a month, and I still have no camera. After numerous calls I finally found out that my camera is not repairable, and they are sending me a new one, which I have waited another week on, and still no camera.

I called again today and spoke with a supervisor who told me my new camera would be shipped to me in three to five business days. I also found out that the camera will actually not be new, its a refurbished one, not even the same color as the one I purchased.

We celebrated my daughters 1st birthday with no camera, and now will have her 1st vacation with no camera. The time spent on the phone with them trying to get a straight answer has been a complete waist of time. I will never purchase another Cannon product in the future.

my 5 -d is only a year and a half old and again is not working correctly, iv already had it repaired once:( Time for a second mark 2 - no choice in the matter - how about cannon making better more reliable gear this is ridiculous apparently I have to have three cameras and three flashes, and a second shooter, and I have to replace one to two cameras and flashes every year! I do shoot a lot but I should still get at least 2 years out of each camera. What is the deal with your substandard gear?

In my 5 year career I have purchased/ gone threw: Canon Rebel

20-D two bodies first one I got was sent to me broken I bought it online. 2 580 flashes flash capacitor broke on both. 1 5-D broke twice now in a year and a half. 1-5d mark 2 is working ok but having issues occasionally with the flash. 3 580EX2 flashes they all work when they want to. Usually they work ok for the first month. and I an now forced to buy a new mark 2 because I always have to have at least two cameras because your gear is so unreliable.

I think I should be able to send all of my gear to [Canon] in December and have [them] fix everything. Im seriously thinking about switching to Nikon. All of my canon friends are going through their gear as often as I do non of my Nikon friends have these issues. I shoot weddings. I have had a camera break on me within the first hour of shooting. I had to use my assistants camera. I have had 90 percent of the first dance photo's ruined because of the flash issues- I could get sued over things like this- seriously get it together - something needs to be done here.

I purchased a Canon S2 IS digital camera three years ago for $399. It has been lightly used and well cared for since then. Within the past 8 months, it stopped operating. The LCD screen was black when in picture-taking mode. I learned online that many hundreds of people were having the same problem.

I sent my HF11 Vixia high-definition camcorder twice for repair of a zoom defect (clicking noise in audio track on playback). The first time, the service center stated they replaced the zoom assembly at no charge, but the problem had not been fixed. The second time, the service center returned my camera "un-repaired" at a cost of $232.48, and stated "We regret that we could not be of further assistance". On the second attempt, I had enclosed a clear written description of the complaint and instructed them to play back video clips I had left on the camera demonstrating the problem. I'm now sending a registered letter and a fax to the service center with a full e-mail history and cover letter. I would like to copy someone who handles complaints at Canon corporate, but their website doesn't provide any contact names.

camera less than a year ols lens error. camera won't work. Googled many problems on web with same problem. Cannon won't honor warranty said camera was dropped. I can assure you it wasn't.

My Canon SD 1000 lens locked up after 15 months and they want $109 to fix

I purchased a canon powershot 590IS for my son in October of last year. A week ago the LCD went out and canon will not repair the camera, saying the LCD failed due to the camera being dropped. If they cannot make better product then that they should not be in business and

I purchased an A720IS Canon last September 2, 2008. About four months later I noticed that the battery cover did not close snugly. I finally brought my camera to Western Home Appliance Company at Festival Mall Muntinlupa City on March 29, 2009 but up to now I haven't received my camera back. I have been deprived the use of the camera for about a month now and this camera is critical in my work as an artist.

I have had a Canon SD200 for three years with no problems, and suddenly one day it gives the E18 message and the lens will not open. I understand this is common and the cost to repair is the same to buy new.

I bought a Canon PowerShot A590IS 8.0 optical zoom camera exactly one year ago today. When ready to use the camera today the lens locked up....will not go in or out. I bought this camera at Circuit City (on line) and of course they are now out of business. So I have 2 strikes against me already. I feel I should have gotten years of good use from this camera and won't. A waste of my hard earned money. I had also recommended this particular camera to quite a few friends and they each bought one and I will let them know what to expect now. Thanks for your time.

I bought a canon 40D and also a Canon 24-105 f:4 L series lens on the 27/06/2008 which was within the 100 cash back range for the camera and 45 range for the lens. to make matters worse the cameras focusing has been degenerating since I bought it and I have already sent it back for repair which on return found to be unsatisfactory and now must send it back again before it falls outside their warranty.

For almost a year now I have been asking for my money back which they have withheld for no reason in the end I had to go and start complaining to calumet about the service I was getting in regards to my cash back & repairs from canon. I must say that Calumet did everything they could but it still took another four months of continuously calling them to chase Canon up to get my money back last week I got a check only for the camera which was for the wrong price 60 it is supposed to be 100 for the Camera & 45 for the lens.

I have sent them many emails and not once have they returned my calls. I am at the end of my tether, I am a professional photographer and have been using Canon for over 20 years, I am a registered CPS user and highly respected in my field and yet I have been treated appallingly by a company that I have spent 10's of thousands of pounds over these years. I am very distressed by their incompetence at handling these (My) issues.

It has taken me a great deal of time chasing them & calumet up, I have lost earnings doing so not to mention photo shoot that went disastrously wrong due to their faulty camera, all the stress this is causing me is making me physically sick, but what is much worse is the fact that this is killing my passion for photography as I am seeing it now as not the beautiful thing in which it is but now a stressful environment and that to me is sad. as photography is my life.

On 02/25/09 I bought from Fry's Electronics a Canon ImageClass D480 printer, $ 378.86, invoice # 9911661 with the promise of mail in rebate of $150. I sent by mail all documents requested by Canon (Completed Rebate Form + Sales Receipt + Original UPC Bar Code cut fro product box) On 03/23/09 I have received a letter from Canon informing me that The request for your Canon rebate could not be honored because: UPC label is missing and that you have 30 days to submit this information Correspondence to be directed to: The Advertsing Checking Bureau, Inc. Memphis, TN 38134 or call.

I am very upset; I still can not believe that Canon can be so dishonest. I ask you to do whatever legal and possible to recuperate the $ 150 and to punish legally Canon for such robbery. If an individual steals he might spend years in prison but Canon can do it without any consequence (at least that is what Canon believes) Is this a new business practice to increase the revenue?

As I could see this is a practice of Canon, a lot of people experienced exactly the same treatment. And Canon used exactly the same tactics, claiming the missing of the original UPC Bar Code (Canon took the original UPC Bar Code to be sure that I will not be able to send another original, but I have a copy of the UPC Code) I was shocked, I have lost $150. For me this is a very important amount of money.

On February 26 2009, I made an order of Canon EOS 5d Mark II + Canon EF 16-35 f2.8 L II lense + Canon BG-E6 Grip + 3 Canon LP-E6 original batteries. Mr. Fogel who took my order and is the marketing manager, promised me that I will get all my items whithin 14 days. My order number is: 269630 and I had to bag Mr. Fogel, for several days, to email me a copy of my order.

On March 10th, Mr. Fogel called me and asked if I agree to accept my camera out of a KIT-Box of another customer's order - so that I will get the camera body and the other person gets his lense. I agreed and was instructed to show the next day to collect my items. Next day I called to reconfirm and was told that my delivery is not ready. Since March 16th untill today, March 23rd, I am calling, emailing and leaving messages -- but no one calls me back and they literally ingnore all my attempts to try figure what is the status of my order.

I am in the dark about the status of my order, while my payments are executed to the benefit of Canon-Karat-Israel. I need the equipment on time for work. I have to go abroad soon with this equipment to guide students of photography. Canon-Karat Israel are responsible for all of this, they simply humiliate me as a customer. Thank You,

My camera stop working. WHen i pressed the on button it started to beep and an error message came on the screen and the camera shut off by itself. The screen remained dim and blank and would not show any of the stored pictures nor would it take any pictures.

I spoke to a representative who told me to mail the camera to a factory service center in ELkgrove IL. I was told that if the camera could be repaired it will cost $99 and cents. If it couldn't be repaired i have the option of buying a comparable refurbished camera starting at $140 and up depending on the style.

My camera stop working. WHen i pressed the on button it started to beep and an error message came on the screen and the camera shut off by itself. The screen remained dim and blank and would not show any of the stored pictures nor would it take any pictures.

I spoke to a representative who told me to mail the camera to a factory service center in ELkgrove IL. I was told that if the camera could be repaired it will cost $99 and cents. If it couldn't be repaired i have the option of buying a comparable refurbished camera starting at $140 and up depending on the style.

I bought an A2000is camera which has a lens locking problem, after which on the screen you see a lens error, restart camera. It's been reported on several websites as a problem.

The camera cost me $209.00. Canon won't fix it.

I've had this camera for about 14 months and now I get the lens error, restart camera. I have never had any problems prior. Terribly disappointed in canon products and support...will NOT be buying a new one

Not having a camera to use when you most count on it is horrible, especially during your 6 yrs old kids birthday party

A 2 month old PowerShot digital camera quit working- lens out. Acts as if there is no power to the camera. It has been in for repair 3 times and still does not work!

I have not had use of my camera for the last 2 months due to sending it in mutiple times. I have had the expense of shipping and insuring it to be sent in once, then Cannon provided shipping labels, but I still had to drive 5 miles to UPS to drop it off.

We bought a Canon Rebel Camera in 2004 to replace our Canon camera we lost in the 2003 wildfires. Since that time, we've had the camera in for repairs 5 times. The repair shop is 50 miles from our home and is an authorized Canon repair/sales shop with excellent references. We have been told that we purchased a lemon. They said that this model was the first one of this kind produces by Canon and it is known for problems in it's mechanism. We've left messages, spoken to customer service in the Canon company and sent numerous e-mails. It was suggested we purchase a different camera if we're not happy.

We can't afford another camera equal to the price we paid for this camera...which was $700 at that time. We have driven 5 times to work on repairs. Canon had no solution for us other than to purchase something we can't afford. We want Canon to either replace the camera or permanently repair it.

I received a Canon Digital Powershot Elph SD600 for a gift in December 2006. I have always taken excellent care of the camera and keep it in a padded case. On February 6th I took the camera out to take a photo and the lens locked into an outward position and the screen read Lens Error, Restart Camera There is no means of repairing this.

I missed the opportunity to take photographs of my son and his friends on 2/6/09 and then on 2/7/09 at his hockey game and on 2/7/09 at his school's international fair, and so on....

I bought a canon PowerShot A720IS digital camera from M/S Capital Photo store Sector 22-B Chandigarh(India) vide Bill No 4715 dated 15.7.2008.It was working fine.But one day, when to shoot some photos in a function,I carried it in my coat pocket it refused to turn on. From then onwards when it is turned it fails to turn on.All my efforts with new set of batteries ended in futile.It is unfortunate that I may not be able to record my precious moments until it is not repaired and handed back.

Send it again and wait for a month to get it in same condition or......................................

I have a Canon S2 and exactly the same thing happened as with many other compaints that I have seen on the net: After about a year and a half, the seldom used camera would not open the viewfinder.

Canon wants $150 to repair my camera. This camera apparently has a congenital defect, as many others have had the same exact problem.

My son received a canon A470 as a Christmas present. One week later, there was a crack in the screen and the camera would not work. I called and was told to send it in and it would probably be covered under warenty. I got an email that they wanted over $80 to repair it; you must have dropped it.

I bought a Canon powershot SX 100 camera and had it less than 1 year when it stopped working. It has not been abused or dropped. Every time I try to turn it on I get a lens error, restart camera message. From what I have read online, having it repaired by Canon is useless as it just breaks again.

I have no camera to use and cannot afford to buy another one at this time. The camera cost about 250.00. I can look up old charge card records if you needs to know the exact cost. I have 5 growing children so it is frustrating and sad to not have a camera to record their lives.

after 4 months of owning the G9 powershot camera, I started getting lens error messages that would not allow me to focus and take pictures. i am very disappointed in this product because it was expensive!

I bought my daughter the Canon Powershot SD1000 for Xmas, cost $200. It broke with lens error after 3 months as she was taking pictures in Paris - really bad! Lens was frozen in full extended position. I sent it to Canon for warranty repair. They claim a couple a scratches on the body proved that it was abused and refused to fix it. I bought another SD1000 for $160 hoping it was a fluke. Nope. Broke with lens error in 6 months. Still looking for camera that won't break - no luck so far. I'm out $360 for nothing.

I purchased a Canon EOS40D last August. I bought a Best Buy total replacement repair policy. Dec. 18 I fell and damaged the camera. I called Canon tech support to try to reboot and it didn't work. I mentioned to the guy I was going to take it to Best Buy and he emphatically told me not to, that it would take forever. He said to ship it to Canon. I asked-explained twice that it was not a defect, but that I had fallen and broken it. Would this be covered under the warrant? Absolutely, he said.

So, I sent it in, paying $44 to overnight FedEx it with total insurance. I never heard from them so followed up and was told now it would be a $400 charge because it was damaged, not a defect and thus not under warranty. I told them what happened and it was gee, that guy shouldn't have said that. So,now I am having to have it sent back, and will have to go to Best Buy.

This is a camera used for business and not having it is a hardship. I am totally happy with the product but since I basically was lied to by a Canon rep, I will not buy any Canon products in the future. No matter how good they are, if the support, and integrity, are lacking, they are not worth it.

Can not take pictures and no image on LCD screen. Only a black screen with occasional streaks of light. All other operations function normally.

Purchased a Canon Powershot S5 IS digital camera about a year ago and am now receiving a Lens Error, Restart Camera error message. Apparently, after some minor investigation, my error is one of many against this line of camera.

Responsible to pay $150+ for repair of a camera that should not be encountering this type of malfunction (and is just barely outside the Canon 1 year warranty)

So Sir What I do plz. Help Me

Canon Powershot sd1100 digital. 6 months old and zoom function started to stick and not zoom smoothly. Sent in for warranty repair and got a bill for 89.00, new camera is 160 now. They made up a bullshit story that the case had damage to it. It didn't. No way. Nothing ever happened to that camera. Basically I can see from reading this site that canon is just a scamming company and they probably essentially never intend to honor any sort of warranty. They will simply make it up as they go along. Asked to talk to a supervisor and he just parroted the bullshit. Thee is no such thing as customer service anymore. All these companies are just greedy and have no respect for all of us that have made them very wealthy. We are meaningless numbers to them. Will never watse my money on this sham of a company again.

basically got 6 months use out of a camera I paid 249 for.

I purchased a Canon ip3500 printer from Fry's Electronics in Fishers, IN and was told I could get a $30 rebate from Canon. I sent all the required receipts and POP materials with completed form. Several weeks later I received a Denial of Rebate notice from Canon. Upon calling them, they said I did not send three forms of proof but I needed to send a copy of a page on my manual. I then did a Google search for Cannon rebate scam fraud and guess what! Thousands, maybe millions of kindred spirits all telling the same story. I called Fry's and informed them of this obvious scam and pointing out they were being used as a conduit for possible fraud. They said it was out of their hands. I say their hands are stained as well. They continue to be a shrill for these scam-artists at Canon. This is now a lucrative profit stream for Canon and everyone should not only refuse to buy from those who offer their rebates but tell the merchant why you won't purchase from them. Canon needs to go!

No money - no funey! Observe the non in Canon...

I purchased a canon IXUS 800IS camera 1.5 years ago and was satisfied with the picture quality. Within 1 year the LCS display gave a complaint which canon relaced within the warranty period but within another 2 months i started the camera to take my baby's snap but the lens would just not open gining message LENS ERROR RESTART CAMERA. I was informed that the repair would cost me USD.165 which is approx the cost of the camera.

I was informed that the repair would cost me USD.165 which is approx the cost of the camera. I would never go in for a canon after reading all the users experience & would recommend others also.

Canon Powershot SD750 Digital Elph Was bought for me after my Kodak was stolen from my house in a burglary. A year and a half later, from no known impact, the fatal lens error has shown up. It's smarter to just buy a new camera then to get it fixed at $130! Is this a conspiracy that Canon sets so they have continuing business (as I did really love the way it took pics and received many compliments)? Of course, it would die as soon as the warranty ended. This isn't supposed to be a disposable camera!

My Canon IXUS 70 camera was bought new from Amazon.co.uk. At the time, I also purchased a spare canon battery. The camera is just eight months old, and since owing it I have experienced the lens error, restart camera problem intermittently. As the camera sorted itself out and the problem went away, I thought it was just a slight annoyance. However, my daughter just brought the camera home after having used it to take some pictures at a birthday party. She arrived home, upset because the camera lens remained stuck in the open position and whenever the camera was switched on, it kept displaying the lens error, restart camera message on the camera's LCD. She was upset because she thought she had mishandled the camera, whereas the camera itself was faulty/had a manufacturing fault. The camera cannot be used at all since the last occurrence of this fault.

I cannot believe Canon's poor customer service in regards to: 1) Owning this problem with their cameras 2) Fixing this problem with their cameras Thanks to whomever created this excellent website. It has strengthened consumers rights to a free repair, replacement, or refund from the retailer/manufacturer/credit card company. I will be contacting Amazon UK, Canon UK, my credit card company, and if necessary, UK Trading Standards, and/or the small claims court to get the product repaired under warranty (free), replaced or refunded.

Update: Just spoke to an Amazon Customer Service representative about this purchase from their store. The representative took my details and offered a replacement or full refund. I choose the refund as I need a reliable camera, which allows us to capture memorable moments, and does not stop operating within the space of one year since purchase. Its nice to know that after having bought an item from Amazon and it develops a fault within a reasonable period of time, they got your back. I never even had to contact Canon and experience their lack of customer service (based on the comments of other that have been left here). Canon could do well to take a leaf out of Amazon's customer service commitment.

Sent a camcoder ZR800 which needed thorough cleaning of the head, Used only 4 times. I was given the cost estimate of $171.41 to repair it. Everything was working fine except a few lines appeared while playback. They could not tell me what parts are needed and could not provide me with itemized repair cost. It is a Rip-OFF. I don't think they even looked at it.

Now, I shall have to buy a new camcorder but not another Canon.

no matter what brand of tape I use.

I have spent hundreds of dollars on top on the thousands this camera already
costs refurbrishing the camera in an attempt to fix the problem to no avail.
I see from numerous complaints posted all over the internet that this is a widespread problem but canon still
sells this model and wants to charge
me another $500 just to fix what is apparently a flaw in the cameras design

from the factory

Spent hundreds of dollars attempting to effect repairs on the camera and lost numerous shoots due to the errors on top of having to go to the expense

of renting cameras while this one is still down

Despite always keeping my Canon Powershot A550 camera in a case, I received the Lens Error, Restart Camera error. I've had the camera just over a year. Estimated cost to repair is $89.00. With so many people having this problem, why is it rated so highly?

camera does not work and Canon wants $89.00 to repair

In 2006 I bought a Canon PowerShot A430 at a Canon shop in SM Cyberzone SM North Quezon City Philippines for around P10,600.00. My Canonpowershot A430 contains the following Serial No. 254601007 Canon PC1186. I found it very handy and useful. I was a satisfied and happy user of my Canon Powershot. Until September 1, 2008. I used the camera to take pictures of my nephew's birthday and I discovered upon reviewing the pictures on the camera's lcd screen that there were white horizontal lines on the pictures.

I loaded the pictures on my computer to check them again, and indeed there was these horizontal white lines blurring the picture. After a week I used the camera again , to take pictures of my beach side property, under strong sunlight. This time it was worse because in some shots no image appeared on the LCD, and in some it was hazy and almost blotted out. I brought the camera to a Canon Shop in Makati, Philippines. I asked them to look into the camera. They said they need to replace the lens and the cost would be around 4000 pesos, but they could not explain what was wrong with it.

I refused to have the repair because for one they could not explain to me what was wrong with the camera and why it was getting horizontal lines on the picture. I need to know what I am paying for. I will not give in to a quick lens replacement without a satisfying inquiry as to the reason of this malady.

I purchased a Canon PowerShot S2IS in April 2006. I use this camera to take pictures of homes that I am listing as a realtor. I don't use it very often. I got the camera out of the closet this last weekend, and it is not working. The camera turns on and sounds as if it is taking pictures, but there is only a black screen. The pictures it takes are also completely black. I went online to try to see if I could find some troubleshooting tips and found a website where there are over 790 complaints with the exact same problem I am having with the exact same model. They are calling it the "Black Screen of Death".

This has been an ongoing problem with the camera model for quite some time. Many of the people were able to get their camera's repaired free of charge, while many others were told they would have to pay to have the camera repaired. I called Canon this morning and spoke to Steven in technical support regarding my camera. He stated I would have to pay $150.00 to have my camera repaired, or for $200.00 I could upgrade the camera to another model. I explained to him that I felt it was not fair to have to pay for this repair when it is apparently a major defect. The previous model, S1IS, had the same issue and Canon had issued a service advisory on that model. I discussed this with Steven and he stated that the previous model's problem was with the Sensor and the problem with this model is the Lens. He was very familiar with the problem and he had also been to the same website I had visited, and he is stating there just aren't enough people having this problem, to justify issuing a service advisory.

If I found 796 complaints on just one website, how many other's out there are having this same problem? Steven also stated that the only reason some of the people were able to get their camera's repaired free of charge, was that they were the first to start experiencing the problem. He stated Canon initially thought it was the same problem as the previous model and decided to fix them for free. He stated that after fixing the problems on the first few, Canon realized it wasn't the same problem and so Canon stopped authorizing the free repairs. I explained to Steven that on the website I found, that wasn't the case. If you review the complaints, the free repairs are very sporadic.

One customer in April of 2006 was able to speak to a supervisor and get the repairs free of charge, while the next two or three would not. There would be another customer after those were denied, who was able to get the repairs made free of charge. I don't know how you can repair one free, deny repairs on the next one, and then repair another for free. They are all having the same problem. I did notice there were many who stated they had to call and request to speak to supervisors, mananger, etc. I am not the type of person who is going to call and berate people, ask to speak to a supervisor, etc. I spent a lot of money on this camera, over $500.00 and I haven't even used it that often. I think this is a defect and I think Canon should pay to have my camera repaired. I am in the real estate business and with the housing crisis we are in, I don't have an extra $200.00 to pay to repair a camera that should not have malfunctioned in the first place. At this time, I feel as though I am being discriminated against because Canon agreed to repair some of the camera's, but will not repair my camera.

I purchase a canon Powershot S3 IS and soon after I got a lens error restart camera message. Well I can not use it because it turns off every time I tried to use it I call canon customer service and they said that they will fix it for a minimum of $150.00 dlls

I paid $425.00 dlls on my camera I don't think I should pay more to get it fix when it breaks with normal use. I did not drop it or spilled nothing on it and I only used it a few times other times it sat in its camera bag in my closet.

Canon Elura 85, Used only 5 mini Dv tapes in total since bought. Then the 5th tape will not eject while taping my niece's wedding! Searched website for solutions and found that this is a common occurence. Canon should have this fixed for free but they would charge me 80$ to have it checked, plus parts and labor for additional work to be done. This is not acceptable! It is better for to get a new camera and it certainly would not be Canon.

I bought a Canon XTI about 10 months ago and I use it to take picture on vacations. About three weeks ago I wanted to change lenses on it and the lens release button on it was gone. I couldn't believe it, I haven't used this camera very much and it's falling apart. I have the warranty on it and it's out getting fixed so that's not a problem, yet.

I've used canon cameras for years. I just wanted to get into the digital world and if this is what canon is making these days I'm sorry I stuck with canon. Unfortunately for me I have several very expensive canon lenses so I really am stuck.

I was taking photos then switched to paly-back to show a friend the photo. I then switched back to camera-mode to keep taking photos. The message Lens error, restart camera appeared and the camera shut itself off. The lens is stuck and will not retract into the camera. Restarting or taking the battery out does not help.

Thie camera cost me nearly $300. Now it seems it's useless.

I purchased a Canon S2 IS about 18 months ago for my wife. After a few months of storage in the camera bag, she finally had some free time to use the camera. The unit powered up but she could not receive a picture in the display even though all of the icons were present in the display. I contacted Canon concerning the issue and they quickly offered to repair my camera for a fee or upgrade me to a refurbished unit. The cost of the camera repair actually exceeds the value of the device and I declined the offer.

I then performed a search on Google to locate a repair shop and by coincidence found several other complaints describing the malfunction I am currently experiencing. I then decided to contact Canon by email. This email produced a response from Canon of a prepaid shipping label and a return form with inquires about purchase date etc.

I took this to mean they acknowledged a manufacturing defect and were repairing the unit under a warranty procedure. I was dead wrong; Yesterday Canon sent a repair estimate and an upgrade offer and is now awaiting a response from me. I am now in the market to replace camera but you can rest assured it will not be a Canon product.

I have bought a Canon Digital Camera S2 IS 3 years ago and used quite alright for about 2 years but found the notorious problem, quite a lot mentioned in some web sites, Black Screen happened to my camera in the beginning of this year 2008. It is quite recent for me to found that the problem was posted on the web. Before I contacted Canon Customer Service in Hong Kong and replied that parts needed to be replaced and costed HK$1300 (about US$160). I did not want to proceed with the repair. Now seems that it is a fault on design or parts of Canon.

I am quite angry for their not taking any action/response for customers. I was quite satisfactory with their action, repariing free of charge for my Canon AS 70 when recognizing it was their problem (using problematic Sony CCD) so I bought Canon again when wanting a better camera. My experience is not a new one from reading your site and others. Just want to voice out a Hong Kong case.

I bought a Canon Powershot SD 850 IS about 9 months ago. I could not have been happier and used it everyday until yesterday when the screen simply said lens error, restart camera. Now this is all that I can get to happen.....the camera is useless.

I am out $340 that I spent on the camera just 9 months ago.

Purchased Canon Selphy740 printer and Power shot SX100 on 6/1/08. This printer/ camera combo. included 2 $50 mail in rebates to offset the price of the printer. Original receipt and UPC codes from both boxes were sent in to Canon rebate center. In August I received a card stating their inability to process one of my $50 rebates. (The other $50 rebate was not mentioned.) Because I had not included the UPC Codes from the boxes. But of course I did this exactly as instructed by canon. To this point I have not been able to contact Canon for resolution. According to them I have until Sept. 27 to submit the UPCs that I no longer have because they were already sent in.

To this point I'm out $100 for a printer that I only bought because of the supposed rebate.

My Canon SD870 IS broke for no apparent reason less than a month after I bought it. I was taking pictures and all of a sudden the lens was stuck and the image on the screen was blurry. Then the screen said lens error, restart camera, but it never worked again. I had the same problem with my previous Canon SD700 IS just a few months before (less than a year after receiving it), but didn't realize how common this problem is until now. Clearly Canon knows about this issue, but gives no warning or guidelines to prevent it.

Furthermore, it's unconscionable that they leave the burden of mailing, insuring the camera, etc. up to the customer, even when the camera is under warranty (and in my case, less than a month old). Isn't it bad enough that I have to be without my camera for however long it takes them to repair it? Given the frequency of these lens errors, it seems that consumers should be warned upfront and that Canon should bear more of the burden in the repair process, i.e., send customers a mailing label, packaging, and covering the expense; have authorized service centers in numerous locations, so customers can get their cameras fixed locally, quickly, and with less expense; and, better yet, simply replace the camera as soon as it breaks rather than going through the motions of fixing an already unstable component.

In the past year and a half, I've spent nearly $600 on two Canon cameras and at this point I don't have one that works. I spent at least an hour and $20 on the phone with Canon and then packaging and mailing the camera. I'm now waiting to see if they actually fix the camera with no further problems.

first canon. last sring purchased rebel xt pretested memory card. used camera 4 times. removed card for memory transfer. upon installation of card found 2 pins bent. because of go-nogo the card goes in only one way.

canon wants 250.00 to repair. what bout the warrenty. i paid 430.00 for the kit from braodway photo. the camera was defective at purchase. I WILL NEVER BUY ANOTHER CANON PRODUCT AND WILL TELL EVERYONE WHO WILL LISTEN TO DO LIKEWISE.

Canon A460 Digital Camera purchase a little over a year ago just stopped working indicating a lens error, and the lens will not extend. I've noticed many complaints on the internet about this problem, yet Canon refused to acknowledge the problem. At my expense they want me to send it in to evaluate it and determine if it is a warranty problem. If they won't acknowledge the well documented problem over the phone.

I am not trusting they will take any responsibility to fix the problem. They also state they have no authorized repair dealers other than themselves. They were willing to take the faulty camera back as a credit to another Canon camera purchase, but trading one problem for another is not my idea of a solution.

The camera was working fine at my daughter's birthday party, but suddenly stopped working with the lens stuck in the down position. There was no apparent reason for the failure. The camera card could not be downloaded so the pictures could not be retrieved.

I purchased a Canon PIXMA Pro9000 Photo Printer from Staples. I was ONLY able to make the purchase because the printer came with a $100 rebate. As soon as I received the printer I printed the rebate mail-in form from the Staples website and proceeded to follow the instructions to the letter. After assembling the package of documents and making a copy for my files I sent it Certified Mail, Return Receipt Requested on June 30, 2008. The rebate packaged was received and signed for on July 2, 2008.

Eight weeks passed with no rebate check so I entered Canon's Rebate Status site and found my rebate submission citing the reason why my claim was not approved: The Secondary proof-of-purchase is required for this promotion. The notice is NOT dated. It also stated that I would receive a letter or postcard describing the problem & that it might include instructions on how to correct the error. NO LETTER OR POSTCARD HAS BEEN FORTHCOMING! As for the Secondary proof-of-purchase that Canon says I didn't mail to them, they are wrong. I mailed it along with the other documentation required.

A word about this Secondary proof-of-purchase. The claim form instructions regarding this proof state as follows: Cut out ENTIRE RED Secondary Proof of Purchase 12-digit UPC barcode from inside flap of printer box. I called Canon customer service because NO part of this proof of purchase was in red and it wasn't located on the inside flap. It was all printed in black and located on the outer side of the box. It did, however, contain the above barcode number. The Canon rep confirmed that I was looking at the correct proof of purchase. I cut it out with a razor blade and sent it along with everything else.

Something should be done about this problem. There are way too many people that have had the same results I've had. As far as I'm concerned, given the number of complaints that I've read, it is an out-and-out scam.

I've been a rather loyal Canon customer (2 cameras, camera lenses and 2 printers) and feel that I've been treated badly. There is no physical damage, but this has set me back economically. I'm a senior citizen on a VERY modest income (social security) was without a printer for a long time before finding the Canon with a $100 rebate. My budget is such that $100 means an awfully lot to me in this day and age with heating fuel, gas and groceries keep climbing in price.

Canon A610 Digital camera ccd failure black/lcd , sent in to repair out of warranty bought in 05, person said probably same issue that other Canons had, received a $87 quote to fix, would not negotiate , I had them send it back. Also put down it had a dent in the LCD cover to cover there butt which it didn't have. Almost called me a liar say it was there when the woman never saw the camera herself. Then I told her other people said you put that on the work order to cover themselves. They said they don't and I should not believe the blogs on the internet.

I'm out the cost of a camera plus shipping to them.

I sent in two rebates, one for $50.00 (primary proof of purchase required), and one for $6.00 (secondary proof of purchase required). I was VERY careful about submitting the correct Proof of Purchase with the correct rebate form. Canon sent me back denial post cards, stating they could not honor either rebate as the incorrect Proof of Purchase was sent for each rebate.

I'm out $56.00 - not earth-shattering, but certainly confidence-shaking. I'll never buy a Canon product again.

Digital Elph SD 600 Lens Error. When battery was low, I shut camera down, recharged battery, put it back in and lens came out as expected but would not retract. Lens Error came up on screen. Camera one year old..well taken care of and used rarely.

Missed opportunity to use camera on special family travel experience. I am unable to afford to fix or purchase a new one. I saved for this purchase.

I purchased a Canon Pixma MP530 Printer from Staples for 129.99 under a rebate offer of $50.00. I was given the rebate form from staples and told to fill it out, and send the UPC proof of purchase from the box, which I did and mail it to the address that was on the form. So I mailed it and waited to receive the rebate for the $50.00 dollars and after six weeks I checked the rebate inquiry webpage and put my name, address and zip code and my name showed up and I clicked on the offer and it took me to another page which said that my rebait was invalid because I did not send a secondary proof of purchase to them and that I would receive a mail or a post card about their decision and I never received any mail or post card from them.

Today I checked the website to check the status of my rebate and now when I put my information on their website It says that there is no rebate found for that information. So I guess that they took me off their list, and I never received no instruction letter or card telling me about how I can send them any other information so that they can honor my rebate. I guess that by now if I do receive any mail from them and I send them any more info, they'll probably say that the time for me to send them any info so that they can honor my rebate has passed and they'll come out with more excuses so that they don't have to send me the $50.00.

Now I'm a person that buy's Canon products because I thought that they were a company with integrety, but I see that there rebate offers are just a scam. I will never buy a Canon product from them again. I think someone should put a Stop to this and save other people from being scammed with offer that they wont receive.

I keep getting an eject tape message on my camcorder. I did some searching and found MANY owners have the same problem. My understanding is that the fix is around $400. Canon even has a page on their website, but does not admit an error in the design.

have yet to have it fixed. This is on the Canon GL-2 (maybe others too).

Canon A80 very rarely used and carefully used. One day simply wouldn't turn on. This camera cost $450 and as I am finding out, this is a common problem and the camera is essentially disposable.

Repair bill from Canon of approximately $150, which I will not incur as the cost of acquiring a repaired camera that will soon fail again.

I bought canon A620 camera trhough amazon uk in 2006.Just after 1 year for no apparent reason the camera stopped functioning.I read in the internet that many canon cameras had ccd lens fault and they can fix it even if it is out of the warranty.So i contacted canon who asked me to send the camera to one of their authorised centre.They said they have to charge for the repair or asked me for postage of 8.5 pounds to return the camera unrepaired. Canon complaints department were next to useless.Canon products are expensive and faulty.Please dont waste your money.

Left with a feeling that you are robbed..

My Canon S2IS digital camera stopped working (it had a black screen) and all of the other functions seemed to be working, but it would take no pictures. I contacted Canon and they said to try a few different settings and I did. After contacting them 3-4 times, they said that I would have to ship the camera back to them for it to be examined. Then it would be fixed at a price no lower than $139.00 plus my shipping costs. I checked on the internet and found that their S1IS digital camera had a recall because of a faulty optical assembly and then found several hundred other customers that had the same problem and Canon had agreed to repair some of these cameras at no cost or to replace the cameras.

I contacted Canon again and they said that I would have to ship it back to them for examination to see if it had any water, trauma, or sand damage. I assured them that it did not have any of that. I explained again that it was working fine one minute and not the next. I also explained that I knew other people who had the same problems so they agreed to pay for the shipping label to mail the camera to them. Once they examined the camera they did find that it was the optical assembly that was inoperative. They gave me the estimate of $139.00 and I told them that I couldn't afford that and explained that my camera didn't have any damage and the optical assembly just quit working--just like their previous model the S1IS.

So they said that they would fix the camera for 1/2 the normal cost. I agreed, but I want to let other consumers that there is a problem with this camera. I realize that my camera is out of warranty but I take extreme caution when using it and I know that the optical assembly just was faulty.

Some consumers had their cameras fixed for free while I was charged $78.04 (Canon wanted $139 and I explained that it was a faulty optical assembly so they came down to half price.)

When we bought the Canon S2IS in January 2006, we did extensive research and read tons of reviews. The camera appeared to be great and everyone loved it. However it is now clear that it was just too early in that particular model's life, since beginning in early 2007, there have been tons of complaints regarding what is known as the black screen of death. Everyone who has posted to internet forums seeking help for this appears to have been just about 2-5 months beyond the first year of ownership, and thus 2-5 months outside of warranty, when the black screen problem happens. Ours lasted longer than that but it is definitely a problem now.

My Canon S2IS suddenly stopped working, where the icons still show up on the LCD screen but everything is black. The iris is clearly stuck shut. After checking several forums, it appears that this is clearly a design or mechanical flaw that is pervasive in this model camera. When I called Canon to ask about a repair, the tech person (Tory) was very nice but said he could not do it free of charge. It would be $119 plus shipping. I asked for a supervisor. Felicia came on the phone and was very clear that because some person had posted on a forum that Canon would fix the problem for free, that person had ruined it for everyone. Canon would not confirm there was a problem. A customer posted that information, not Canon and the Canon person had just been nice to that particular customer, Felicia said, and now that information getting posted meant that Canon could not do anything about it for others.

I believe that Felicia's words clearly imply that the DO know that there is a problem with this model but they don't want to deal with a widespread recall or product advisory statement. It was also clear from Felicia's tone from the outset that she had been trained to deal with the black screen of death complaint and she was not going to budge. I said to her that I realized she was probably getting calls about this and I understood that it was not her fault but Canon's that we were having to call in about this. However this is not acceptable and I will not accept it. Canon must fix what appears to be a flaw in the camera.

My camera, which cost almost $500, and is just 2 1/2 years old is now worthless and Canon refuses to fix what is clearly a design flaw without me paying $119+ to fix it. The predecessor to the S2 has been recalled already. The S2 MUST BE RECALLED.

I bought a canon sd400 and it was workign perfectly fine until one day the lense got stuck and it no longer worked. i bought the camera for over 350$ and it is no longer usable

camera broke for no apparent reason and cannot get fixed by canon. $350 down the drain

I purchased Canon S2 IS Powershoot Digital Camera and after 14 months(even though I did not use it for more than 300 pictures), the camera cannot shoot because of black screen for the LCD. I searched google use this term Canon S2 IS black screen and found so many customers met the same problem for this same isuue and Canon offered free repair for them after the warrenty expired.

However I was emailed I have to pay $159 for get it repaired for the same issue for the same model. I believe I should be treated as same as other Canon S2 IS digital camera owner to get my S2 IS repaired for free for the same design fault.

i owned Canon camera Powershot A 700 one and half year back. within a month of use of camera I noticed the flaw of improper colour of photo. It is giving yellowish tint in all photo. I complained about the same to service centre. The engineer response was The company is not responsible to colour of photos shoot. This is a strange thing. later I purchased sony cybershot and compared the photo again shooted with both camera. The photo shooted with canon camera was having dirty look due to aforesaid problem. Again I showed this to camera service centre. But again canon engineer replied He is not responsible for colour.

What Sony is giving has no value to him. I told argued him that It is not sony performence but the sony results are matching to natural one and your's are not. He replied I do'nt care. You take away this camera. Next day I phoned to one of computer shop for purchase of double sided laser printer. He replied you take HP priner. I casually asked him how is canon printer. He suggested Don't take Canon -There service is very poor. This is a general feeling praveling about canon products in India. And I am facing the same about my camera alos.

I have lost many good photographs as well as money used to purchase the camera as well

I purchase a Canon and my warranty was up. I sent the unworking camcorder back, and the Canon Company repair it, at no cost to me as a courtesy. They sent it back to me free of charge. I was wonderfully surpise that they would, be so honorable and take the action they did on my behalf. Please, recognized theis wonderful company to me.

A working camcorder that I can now capture all my family and friends.

I own two Canon EOS Digital Rebels 300D's. I bought the first one four years ago and loved it. While in Hawaii two years ago the auto focus ability went out. I thought it might be from the humidity in Hawaii. I got two years of beautiful photos out of it. So I then bought the exact same camera from a friend who had never used his. Yesterday, June 15, 2008, two years later, the exact same auto focus ability has gone out!

So two years use out of each camera! Apparently this is a common event ... I found this out today Googling Focus problems with a Canon Digital Rebel and found lots of people who have had the same problem. I plan on sending both cameras down to Canon Repair today to see what they have to say about the problem and how much to fix it. Hopefully, with pointing out that this is a common problem with referral to complaint websites, they may repair no charge as a courtesy. We'll see.

My Power Shot 620 Canon Camera was a Christmas gift in 2006. A short 18 months ago. I am a senior citizen & do not have small children around & I am the only person who uses my camera. I had taken a couple pictures in mid May & a week later tried to take a picture of my beautiful azaela only to find only a black screen when I tried to view it. I tried 2 or3 more times with the same results.

Since I was going to the camera shop in our area the next day, I just took the camera to see if I had accidentally changed a setting. They said it seemed to be an internal shutter problem but offered to send it to the manufacturer for me to get an estimate. They did & I was told that it would cost $135.00 to repair. I cannot afford that so I guess the camera is only good for a short time of use. I have kept it in a padded case in my bedroom & it has not been dropped, bumped or treated roughly EVER. Is this as good as Canon can do? This has been a great disappointment to me. I know now not to purchase another Canon camera if this is their track record.

I just purchased a new Canon A470 camera on Sunday. It is Friday and I can no longer use it, as I get a "Lens Error, Restart Camera" every time I try.

Apparently this happens to many people who use Canon camera and in many models. I'm really shocked because the know this is a problem, yet they still put out products with this problem.

I recieved my Canon PowershotSD450 2 years ago for my birthday. I chose the camera and did my research online before buying it. I have bought Canons in the past and fully believed I chose the best compact digital for the price. Two years to the date, I was at an amusement park celebrating my son's birthday and we were just beginning our day when I tried to take a picture of him and the screen went black and the E18 came on the screen. It was useless.

Up till a couple of days earlier, I had noticed some issues and just thought maybe the battery would need replacing, thinking it just wasn't holding the charges anymore. The worst part was that I was forced to spend $20 on a one-time use disposable camera for the day! If I had known the camera would only last 2 years, I wouldn't have spent the money. I thought a Canon would last longer.

I bought a new Canon PowerShot S2-IS from an online merchant. It worked great for a year. I babied the camera, leaving it in a doubly-protected case the entire time I wasn't using it. I used it only rarely, perhaps taking 200 pictures. After about 1.5 years, I turned it on and got the black screen of death. It turns on but the viewfinder is black (there is still the digital lettering/numbering/etc. around the edges). I talked to Canon customer service and they said to mail it to them. I was just about to when I found a website that had a section about the problem. MANY Many other people had the exact same problem.

This problem is a sticky iris in the lens. Grease gets inside from the microphones built into the lens and this builds up and eventually freezes up the ability of the lens to open. There is a temporary fix noted there. However the problem is expected to keep on coming back. And most likely after awhile it will the camera will cease to work altogether. There are instructions on how to physically open the lens and clean it off, but this is a highly delicate operation best suited for professionals. Looking at the experiences of many people on that website, it is by no means a sure thing that Canon will repair for free what is obviously a design flaw. And they really can't repair it, they can just clean the lens for each case but it will most likely foul up again after 1-2 years. The S1-IS model (as opposed to my S2-IS) is getting a free replacement because the fault for that camera's problems lies with a third party vendor of theirs who foots the bill for repairs. But when Canon itself has to pay for the repairs, they get stingy. They lie to people calling in, saying they've never heard of the problem which they almost CERTAINLY have. If you keep calling in at different times of day and asking for supervisors you may eventually get a free courtesy repair (many people have), but this is by no means certain. I will be VERY hesitant before purchasing another Canon product after this experience.

I expected this camera to last for years, and I find it can barely take 200 pictures without breaking down. $1.50 per picture is not my idea of a bargain. I will be on the lookout for a class action lawsuit for this camera because what this company is doing is just shameful. Everytime I get an opportunity now I will spread the word about Canon's poor customer support and unwillingness to stand behind their products.

Every time I power on the camera, it is a crap shoot on whether the iris will open or not. If not, I will have to use a time-consuming procedure to try to get it to open. Also when it does open, the camera now seems to have other problems. It has an almost impossible time taking pictures with practically any level of sunlight. So I have to restrict myself to indoor pictures only, unless it is nighttime (even partly cloudly days have too much light for this pathetic camera).

My camera stoped recording images properly and I sent it into the canon factory center. After three weeks of no reply I called them.They said that they couldn't find it. I had to call the post office and they said that someone recieved it the 4th of april from the canon factory center. I called back and then they said that they have located it.

After they located it they said that they couldn't fix it because they needed a recipt so I faxed them the recipt. When I faxed the recipt the fist and second time they claimed that they didn't recieve it. fINALLY THE THIRD time they said they recieved it.

Then they said that I will be recieving an email to let me know when my camera was going to be shiped back out to me. I never recieved that e-mail and the camera was shiped and I wasn't home so when I got the letter from fed ex stating that they came and I wasn't home I called the canon factory center and they said that they wrote my e-mail address wrong;which is a lie because they had sent me e-mails before.

Fast forward to today my camera was sent back to me today and still doesn't work.

Canon is too cheap and too indifferent to their customer's to adequately staff their customer support departments with knowledgable, competent tech's who will answer customer inquiries on a timely basis. After calling this morning and being directed to a recording recommending that I call back Tuesday through Thursday, because of heavy call volumes on Monday's and Friday's, I then called back and tried to reach Mr. Adachi's office. He has set-up a protocol to see to it that he never has to burden himself with speaking to a lowly customer. Instead, he surrounds himself with arrogant operators and staffers with no interest whatsover, in helping the customer.

I suggest that people should boycott Canon. They can start by going to their local Staples, Office Depot and any other nearby stores that sell Canon and tell the store manager, just how awful the Canon customer support is. Also, a YouTube destination, allowing others to voice their own dissatisfaction with Canon, will gain the company's attention. Be sure to record your conversations whenever you call Canon, so that they may be posted on YouTube. Many people live in single-consent states, so that there is no legal requirement to inform the party whom you've called, that you are recording the conversation. It is obvious that Canon is not a company that does the right thing, because it is the right thing to do. They will only treat customer's with respect, through public pressure. Next, it is time to let their shareholder's know how shabbily they are treating their customer's.

I have had a Canon S2 IS power shot camera since July of 2006. Used it frequently at first, then after a few months, I didn't use the camera much. When I did decide to use the camera, I had what is being called on most forums the black screen of death..meaning I could not see the object that I was trying to take picture of. I changed batteries, did all that I knew to do, but still could not see through the viewfinder nor the LCD. I could however take a picture, which was nothing but a black picture. I could view the icons listed on the menu, but I could not take a picture.

I called a Canon, talked to a rep, mailed my camera in at the suggestion of the rep and all that I had read concerning service on the Canon site. Filled out the form that was available on Canon's site. Mailed the camera into the Canon's repair site. Was informed by them, since my camera was out of warranty(two months only),it would cost me $127 or I had the option of buying an already refurbished S3 IS for $175.. I've checked several forums, there are numerous people with the same problems and getting the same results from Canon.

Please keep in mind here that the Canon S1 IS camera had the very same problem, which Canon did repair at no cost to the consumer. I believe that the difference, so I was told is that the image sensor in the S1 IS was produced by Sony, so this is why they were repairing this camera free of charge regardless of the whether or not the camera was out of warranty. If you could help in this matter, it would be appreciated.

I purchased 10 sd200 cameras for the school I work for. I now have over 4 cameras with the e18 error code and they all are past warranty. It also costs $90 per camera just to be sent in to look at. We are a school district and I purchased these cameras so that they would hold up to students use. The cost to just look at the camera is close to almost purchasing.

I would have never bought canon product if this would be not cost effective for the school district. I have now no way of replacing these cameras and the district is out $800. I have had these cameras only 2 years. We only use once a semester. The other issue is that those cameras that are damaged by misuse by the student is still not cost effective for repairing.

False advertising on Canon 430Ex, they upgraded to another camara that cost $50 more because it was a better one I spend $280.00 and I found it on the web of $100-$150 I then called customer service and pretended to be a new customer and ask them if they had the Digital Compcepts Flash AF 952 on stock and they said yes.

Then I ask them what was the price for the flash and they responded $150 so then I told them that that's funny because I Purchase the same Flash unit for $280.00 and his respond was to put me on hold and when he returned he said that the Flash for $150.00 was a cheap one and that it was just for looks and the one that I spend $280.00 was the good quality one. Originaly my Canon Flash was going to be $199.00 $150 cheaper than Best Buy but I guess I ended Loosing more than $150, so much for saving.

I bought a brand new GL2 mini dv camcorder w/kit 3 years ago for around $2250. Worked perfectly of course until 2 months after the warranty was up. (I never got a reminder in the mail for a new one) sent it to canon for a repair estimate. They sent me an email back stating that the repair would cost $269.64. I approved the repair and paid for it. Two weeks later they sent me another email stating that the repair would now be $993.26. I called and spoke with a cocky employee who said that that is exactly right and if i didnt want to get it repaired, fine, we'll send it back to you.

So, needless to say, I had it sent back. I was not going to pay nearly a thousand dollars to get it repaired when I can now buy something else around that same price. Hard to believe that when you spend so much money for a product, that they, (the manufacturer) cant find a way to repair it for a lot less than they do. $500 for parts and $400 for labor seems very excessive to me. i highly doubt it cost half that much to begin with. Now Im stuck with a camera that shoots perfectly beautiful video, however i can not download it to my computer, which is a most important task that I need to be able to accomplish.

Still havent been able to buy a new camera. I just dont have the money right now. I will never buy another canon product again of course. I know that this can go no where because of my lack of warranty; however it is incredibly disappointing and frustrating to find that when you spend that kind of money, a company can be so negligent and unconcerned for its customers. Thanks for letting me vent...

I have a camera that will not dowlaod to my computer and can no longer make the dvds for the high school programs that i have done for the last few years.

E18 error message on Canon S2 IS Powershot camera

My Canon SD1000 digital camera is less than a year old. It has locked up with the lens not retracting. I understand this is a common problem with this camera.

I had purchased a Canon Powershot S2 IS from Best Buy in August 2005 for $599. After about two to two and a half years of normal use, one day I had turned on the camera to find that it simply would no longer take pictures, and the lens was no longer transmitting an image to the viewfinder or the LCD screen. The rest of the camera was functioning, but the lens, apparently, was not.

Upon researching my problem on the internet, I found hundreds upon hundreds of other Canon owners who have the same model of camera who have also experienced the exact same problem. Some of them got free repair through Canon, some got charged $130, some got various discounts on the repair fees depending on how much they pushed and who they were lucky enough to talk to. For many of us, however, unless we got the right person, Canon simply denied knowledge of any problem with the camera of all, and of what is known now on the internet as the black screen of death.

This is apparently an extremely common optical display problem that should be fixed for free as it is a defect in the camera, but instead we get repair estimates that are delivered without even looking at the camera to see what is wrong with it first - it is a flat rate estimate.

Either way it goes, I am either out a $600 camera, or out a $130 repair cost for something that is not in any way my fault, plus the shipping it took to get to the factory where they didn't even examine the camera before slapping down a repair fee.

I am very protective of my camera. It's always been kept in its padded case, never had it in a dusty location, or been bumped or dropped. We took two pictures but then the camera would not focus. I assumed there was something in range that was causing this, but then I saw the dreaded Lens Error, Restart Camera message.

Sadly, I was unable to restart camera and the lens was completely extended. I thought maybe the batteries were dead/dying but after spending $12 dollars on 4 new batteries, I find that not only does the lens still not retract, the screen doesn't seem to be working any longer. It lights up, but there is no text shown on the screen. I can hear a high-pitched whine that continues until I remove the batteries.

This is the 2nd A630 (we had to replace one under warranty last year) and this will be the last Canon I purchase.

My Power Shot S400 quit working. I received an E18 error code. Which after reading material on the website seems to be rather common with the camera. I thought I'd do some research before I called the service number, but I guess that won't work. I cannot afford to buy a camera. My husband and I are extremely strapped. I think it is a shame that this company can get away with this. Obviously, if I was able to go out and buy a new camera it would not be a CANON.

I purchased a Canon S2IS 12/23/05 and paid roughly $500.00 for it. It served us very well until the black LCD screen issue began. Google the camera model, and it's often referred to as the black screen of death. This began once my camera was beyond the 12 month warranty period by 9-10 months. I sent in my camera for repair after calling and troubleshooting any possible issues with Canon customer service... and after trying the TV setting, on/off trick that is mentioned in the Digital Adviser Q&A thread--had no luck. I was sent an estimate of $135.57. I phoned them that I would not approve an estimate of repair when it had not been inspected and then could cost me even more... but "especially" when this issue is becoming more prominent among other Canon S2IS customers as time goes on.

I was offered a 20% discount on my repair which would only cover what I had already paid to have my camera shipped for repair in the first place. I then refused repair and had them send it back to me. The next time I shop for an expensive camera (for our budget anyhow), I will also shop for who has the best customer service with regard to standing behind their products. I certainly will not shop for a $500 camera every year and a half and will no longer be looking for a Canon.

Our camera is used for our family, not business. However, I feel that missing out on shots as our 1 1/2-year-old son and 5-year-old daughter grow--and inability to share with family through our home computer-- is a personal loss for us.

Our 2-year-old Canon SD450 just stopped working. We got the E18 message as our lens sticks out and won't retract. We kept real good care of our expensive camera. Canon said to mail it in for repairs (costs unknown, or they will give us 50% off a SD750 camera for about $175, plus tax and shipping. At this time, I would recommend a boycott of Canon cameras.

Lens error, reset camera, or known as E18, with SD600 canon camera. The camera was not dropped or otherwise abused. The camera worked one evening, took a couple quick pictures, and the following day I turned the camera on and received the error. The camera is always kept in a soft case in my purse. I purchased the camera in October of 2006, so it is out of warranty. I took the camera to a local repair shop, and they said it would have to be sent to Canon and have the lens replaced and would cost around $130.

I have a Canon IXUS 60 digital camera that worked fine and produced lovely photos for 18 months until a lens error occurred rendering the camera useless. The official error message is 'lens error, restart camera.' Restarting the camera does not fix the problem. I took the camera into the Canon headquarters in Sydney, Australia, and they told me the lens was bent; and therefore I must have damaged the camera. I assured them I had not damaged the camera and basically how the error occurred. I had turned the camera on with a low battery. The camera shut down with the lens extended. Upon recharging and replacing the battery, the lens error occurred. I was told that to replace the lens would cost me $270--more than the camera is worth. It was $399 new 18 months ago.

It is clear that Canon does not want to repair cameras as I'm sure it is not financially worthwhile to them. They know the average customer isn't going to fork over that kind of money when they can buy a new camera for less. You would think Canon would offer to fix the camera for a much lower price in favor of retaining a customer, but obviously customer satisfaction isn't high on their list of priorities. I have since done research on the net and found this error occurs not only on the model I mentioned above, but across a whole range of Canon cameras. Customers have reported similar issues with Canon's non-existent customer service and lack of concern at what is clearly a design flaw in their cameras. Had I done the research before I bought the camera, there is no way I would have purchased it. I will go back to Sony and Nikon and NEVER buy another Canon product.

On 11/29/05 I bought the Canon Elura 85 for approx $475 for the upcoming birth of our first child. Within 1 year I started receiving a "remove cassette error". My husband suggested a use a new tape which worked for the next 3 uses, and then the error appeared again. I can record, play, rewind or fast-forward any tapes that I put in the camera. I decided to trouble shoot and Googled Canon "remove cassette error" only to find pages upon pages of others with the same error. This can't just be coincidence.

I contacted Canon explaining what I've just mentioned above. They told me how to trouble shoot (which I had already done), and if that didn't work to send the camcorder in for servicing. I logged onto their website to find that I would have to pay approx $150 to service the camera. I refuse to pay money to fix a 2-year-old camera that I did not damage and obviously has a defect. I've always bought Canon cameras and camcorders, but now with 2 children under 2, I can't take this risk with cameras/camcorders not working. Never again!

In December 2007, I bought a Canon Digital Camera (Powershot A720 IS). I used it for the first time in February 2008, taking less than two dozen pictures in Key West, when the screen went blank. I sent it to Canon to be repaired and was told they wouldn't because of corrosion caused by liquid damage. When I protested that the camera had only been used for a couple of days, was never out of my control, and not exposed to anything harsher than being outdoors in 80 degree Florida weather, I was told there's nothing I can do.

Unless the camera had been doused in the ocean (which it wasn't), how could corrosion occur in a matter of a few days outdoors? Are Canon's cameras only useful in sealed, sterile environments? I'm out $200, a dozen pictures, and no recourse -- not even an offer to repair for a price, although well within the warranty period.

My Canon PowerShot A540 Camera Stopped working--buttons locked up when taking pics of sunrise. The camera was bought in 12-06 and was under warranty The customer service, Call Center, Troy and Michelle, and the Factory Service Center gave the $75 refurbished quote and said it is the Sand/Impact/Water damage Story: BEYOND ECONOMICAL REPAIR. They gave a $105 estimates to repair and the $114 refurbished camera quote later--after I sent the camera back and called Troy at The VA Greenbriar call center. This time they paid for the shipping.

I was out of a camera for about two months until I bought another Digicam.

Just like many other customers, my camera, a PowerShot G7 started to freeze intermitently all of a sudden. This is a camera that I use for work and the inconveniences of not being able to perform at work cost me time and money. When I called Canon, they said that never heard about this problem before and that the repair was not covered by warranty because I bought the camera over one year ago. They offered to repair it for $147.00 or to replace it for a refurbished one for $275.00.

Another Canon S2 IS problem. When I took the 18 month old camera out of the cupboard after a couple of weeks without using it ,the only pictures I could take were black. The Canon authorized repair centre quoted GBP152.22 (about USD300) to dismantle the camera, replace the optical unit and recalibrate the camera. The Canon Support Unit via the Canon Europe self-service support website have simply confirmed it is not an S1 IS CCD problem, so there are no known common faults. A little bit of research on digitalcamera-hq.com and other sites leads me to believe I have the same stuck iris/shutter many others have suffered.

Given that manufacturer refurbished S2s have been selling for GBP132.00, I decided to pay to have the faulty camera shipped back to me not repaired in the hope that Canon would eventually admit to the problem and offer proper customer service for a GBP350.00 product. I have seen quite a few faulty S2s on eBay in the last few months, so there are plenty for Canon to find if they look. Not surprisingly they mostly have the same fault - only taking black pictures! I am now in contact with several other owners of similarly faulty S2s in the UK who are equally unhappy with the situation.

In summary, I have bought a high-end consumer product and have had much less than the expected life from it through no fault of my own, probably due to a design or manufacturing fault.

Purchased a new Canon SD800 IS for my wife in July '07; it came with a 1 year warranty. In December '07 it stopped working while we were on a hike outdoors. The camera had not been dropped or abused in any way, however it was being used outdoors in cold weather.

We returned the camera to Canon for warranty repair - the warranty stated that it would be repaired or replaced. They returned it not repaired, stating that it has sustained liquid damage and that it was not economical to repair.

Their Camera model S2 IS displays a fault where it will not take pictures at all as the optical assembly has stuck. This fault occurs on average when the camera is approximately 2 months out of guarantee. Other models have displayed similar symptoms and Canon have repaired them at no charge. Canon maintains that it is not a common fault, although there are many people writing into websites about the identical fault. These are not cheap cameras and I feel that there should be some kind of action I can take to have the camera repaired. The quote for repair of the camera is half of the cost of a new one. This is out of all proportion.I was told by Canon UK to send the camera to their authorized repair shop for evaluation and it has cost me postage and packing to send it there, the quote is higher than Canon quoted me and now they also want me to pay P&P to return it to me. Surely Canon should accept responsibility for a flawed camera model.

Because of this faulty camera I was left on an overseas holiday without a usable camera and missed many shots.

My Cannon MV850i Camcorder was completely dead. So I sent it back to the service dept in the United Kingdom for repair. Saying that I had only had it of 22 months and had only used it for 15hours DVD recording. Only to have it send to Videotech UK LTD Cannons authorized agent without my permission. They wanted to charge me 41.13 before they would even look at it to find out what was wrong with it. As far as I am concerned these agents that cannon use are no good. Cannon should repair or replace my Camcorder free of charge as it not of the qualty I expect from them. I will never ever buy anything from them again.

I have had my Canon S2IS for about two years. I bought it 12/05. September '07 I was taking pictures of family members. I got a black screen. Turned it on and it worked. Then it went totally black one day. I have to turn it on and use some special procedures..then it will work once or twice, then turn black again. I have been to this site where a bunch of people are also experiencing this.

Sure, this camera ran out of warranty--but all these people are experiencing the same problems. Why not a recall? Canon won't stand up for this. I emailed them, and I was supposed to send it in. After reading other people's problems with them wanting a $150 charge, I don't think so. I think for what I paid for this camera it should have lasted longer than 2 years. Canon will fix the camera for some people, but not for others.

Canon s2is defective CCD. Sent my camera into Canon to get it checked because I was getting black screen. Have read many reports of people with same camera having exact same problem. Got a call back from Canon Repair stating repair on bad CCD was going to cost me $170. There is already a recall on a few of these camera's, and I believe that my camera has the same defective chip. I paid close to $700 for this camera, and feel totally ripped off. Please have a look at this website, and even Google for Canon S2 IS problem. http://www.digitalcamera-hq.com/digital-cameras/canon-powershot-s2is_question.html?qid=3894

I have bought about $100,000.00 worth of Canon equipment--most of it professional grade; most of it malfunctions in a relatively short period of time. The worst problem inherent in all Canon cameras and equipment is the power supply. Canon knows that, and because of profits ignores it and stonewalls their customers. Most consumers do not know the disadvantages, dangers, cause of short life time of lithion batteries, camera circuit malfunctioning because of low voltage, low current situations and a host of other problems inherent in li-ion batteries powered equipment (no pacemaker, back up battery system is run with li-ion batteries because of this problem).

If you ever go to trial you need to have a li-ion battery expert and a power supply circuit engineer with you and a lot of research on these two subjects to have a successful crack at Canon. I have a lot of very expensive canon paperweights i.e useless cameras. I will never ever buy another Canon product.

I was taking photos of my daughter at her high school soccer game the other night with my Canon S2-IS when the lens locked up and would not retract, giving me an E18 error. This camera is only about 18 months old, and now it is unusable.

I missed several key shots and am now out $400. From the Canon website I understand they are aware of this error but will charge me almost $200 to fix a major manufacturing defect of which they are aware.

I purchased a Canon PowerShot A70 several years ago. My wife dropped the camera, and of course it broke, so I sent it in to have it repaired for $100. About 8 months after repair, the optical sensor failed with no physical damage occurring to the camera. I sent it in for another $100 repair. About a 10-12 months later again, it failed with no physical damage done to it. The optical sensor on this unit is clearly faulty and was never replaced/repaired as stated. I now find out that several years ago Canon recognized that issues with these cameras occur on a grand scale and did not fix my camera for free.

Spent $200 for two failed repairs of my camera.

I purchased a Canon power shot sd750 digital elph 11/0,7 and on 1/23/08 I took my camera up the the mountain with my 13 month daughter and turned the camera on to take some precious pictures of her in the snow. I got a lens error, and "restart camera" appeared on the screen with no way around it. I am and was devestated. So I called the warranty company, and I have to wait for them to send me some paper so I can send it in. I am completely bummed and now without a camera for a minimum of 2 1/2 weeks. I wish I would have stuck with Sony. I have never had a problem with any product I have purchased. I wish I did some research before to see all the existing problems they are having. So just a warning to others NOT to waste their money or time with Canon products.

I will never get the moments back of my daughter in the snow and the next few weeks' worth of pictures I will miss out on taking. I'm sad that I will not have pictures to share with her or any one else over the next month.

Each CCD sensor repair costs $127 plus taxes, times at least 4. Over $500 total loss.

I bought the camera, a POWER SHOT SD800 IS, at Amazon.com for $305. Last June the camera took blurry pictures so I sent it in to Canon and they sent it back the same way. I was leaving the US the next day so I called Canon and as I was right near their USA Headquaters I asked if I could get a working camera. They said it was not their policy, I would have to send it in again. They didn't care that I could not send it back for a 2nd time as I was leaving for 6 months. As it happened, I had to come back for the funeral of my father so I emailed canon ( after many email complaining - but was told they could do nothing but I had to resend the camera) they offered this time to send me a form so they would pay for shipping and asked them to send the form to my father's address in Nevda THEY DID NOTHING. After I took care of the arrangments, I emailed Canon and they sent me a USP ground and then the camera got lost. I had to leave and come back to Thailand and had canon send the camera to a friend in NY who has the same camera. He has checked it after being sent back again and it still takes pictures out of focus. I had to buy a new camera as it has been 8 months with canon. I would like at least my money back and think I deserve more for what they have put me through

I lost all last summer's pictures as they were all blurry. After I sent the camera in and it came back the same, I left for Thailand and bought a new camera here. And now the camera is in NY and still not working

My Model S2-IS was sent to the Elgin, ILL. service center for the CCD blank screen and viewfinder problem. I checked my tracking everyday to see if the camera had arrived yet, and also decided to call the 1-800 number. The rep informed me that they had not received it. I proceded to inform her that I was interested in the refurbished S3 upgrade and she said they would have to receive my S2 first and determine the problem before I could take advantage of the upgrade offer. Next thing I know my camera has been repaired, my credit card billed out and my S2 is on it's way back to me, no E-mail, no phone call end of story. Way to lose a customer Cannon!

I bought the Canon Powershot sd-30 for a friend for Christmas. She called me today to tell me she had an error E18 on the LCD screen. So I went online to look it up. I could not believe that the problem is as common as it is. Only SONY for me from now on! For those of you that like to take things apart and put them back together, I found this site: http://www.ixus-world.de/index.htm?tips/repair_guide/e18_01en.htm. Hope it helps someone.

I was browsing through pictures in my Canon camera. The battery ran out and the lens retracted. I charged the battery, but when I tried to power up the camera, the lens would not retract completely. The picture viewer just remained blank and kept showing, what I now know as the E18 Error that so many people have been having problems with. After about 2 seconds, the camera will just shut off.

It resulted in me not having a camera after paying approximately $300 for one just 4 years ago. I did not drop or damage the camera; it just stopped working.

My Canon PowerShot S30 experienced the e18 (lens locking) error that you have mentioned in your articles, such as this one: http://www.consumeraffairs.com/news04/2006/09/canon_judge.html The camera is made in such a way that the front plate needs to be moved manually in order to turn the camera on or off. It so happened that the first day of a trip, after I had bought a new battery and new memory card, the camera suddenly broke. Admittedly this occurred when the camera was four years old, but there was no warning, and it seemed to be in perfectly fine working order.

We had to buy a new camera. We were abroad, the currency rate was unfavorable, and there were few camera stores that we could find. So the new camera cost us probably about $100 more than it would have if we'd been in the States. And the new battery pack and memory card that I had just bought (for a total of about $90) were suddenly worthless. Fortunately, we were in a city where we were able to buy a camera, or we would have had no ability to take pictures of the remainder of our trip.

After 3 great years with my Canon Powershot S60, I got the e18 message.

I will not replace with another Canon, so it looks like another $400 to buy a brand I can trust.

I have a Canon Powershot A60, and it died last night after uploading photos to my PC. This camera was not dropped and has no signs of error. Too bad: I just got a new 2GB memory card. What a waste of money, both camera and memory card.

I have a Canon PowerShot S400 that started giving me a memory card error and data corrupted error. I changed the memory card several times and still getting the same error. Keeping in mind that this problem had cost me to lose a lot of precious photos. I checked Canon's website and learned that there is a recall specifically for this error. I called them and the customer help person assured me that this is a commonly known issue with this model and a recall notice had been sent out. They gave me a case number so I can send it to the repair center in Illinois to be fixed at no charge. So I sent it in. After a few weeks a received an email that there will be a charge $127.00 to fix the camera, because their Certified Technician found a dent in a corner of the camera which is called PHYSICAL DAMAGE and they cannot fix the problem unless he changes the cover (housing) on the camera.

Another alternative is to pay $150.00 for another refurbished camera SD600 as a replacement exchange. I can get the same discontinued model on many sites on the Net for about $70.00. I spoke to the operation supervisor who goes by the name Raymond, and no last name or ID number, because everybody knows him, and there is one Raymond in the Illinois center. I told him that even though there is a little dent on the corner of the camera, it operated for many months and the dent did not effect the physical and mechanical or quality performance of the camera, and I just wanted to fix the Known Issue which is software related that Canon has a recall on. Raymond was very rude and loud with commanding authority. He reminded me that I don't understand anything about anything. And they cannot fix the problem with out changing the housing because they want every camera that leaves the repair center to look good. In my opinion, Technical Support at Canon need a lot of improvement in how to talk to consumer and not to underestimate their knowledge. I used to think somewhat highly of Canon, but now I have to think twice before approaching any of their products. Customer service is not only before you buy a product, it is still and always should be there after the sale is made.

I asked Raymond to send me back my useless camera, (with me paying the shipping). Because for $250.00 or less I can buy myself a brand new one (not refurbished) that has better and more advanced options. My loss was wasting my time dealing with Canon, losing many photos for a factory error, and depending on a product that was none-dependable.

I purchased a Canon SD400 camera about 2 1/2 years ago. It just stopped working (we have not dropped it or abused it) and we get the E18 message on the screen. Camera will not take pictures and the lens will not close. We paid over $300 for this camera.

My Canon S400 has failed twice. The final failure is the CCD failure.

Canon wants to charge me $127.00 to fix a known defect. It will cost $500 to purchase a new camera.

Canon has denied several rebates that we submitted over the past year. Their denial reasons have been untrue (i.e. receipt not received, no proof of purchase) even though we ALWAYS SUBMITTED EVERYTHING REQUIRED--and kept receipts. According to posts by other consumers, Canon appears to be engaging in dubious business practices.

We were denied nearly $200 worth of rebates on items that cost $2000. Shame on Canon.

I purchased a Canon SD 550 camera, and it shows the E 18 error message and has caused the camera to completely stop working. I have discussed this issue with Canon, who blamed it on me, for supposedly mistreating the product. After doing research, this is a common excuse Canon gives to consumers for their camera problems. I do not feel I need to pay for this to be resolved.

I'm without a functioning camera.

Bought a Canon IXUS 430 Digital Camera 2 years ago, showing E18 error for no reason. Research on the internet shows common problem with Canon cameras.

Purchased Cannon A80 in Summer/Fall of 04. Great camera until last week. Various issues include problems with no display, lens opens and retracts, grinding noise, flashes in lower left corner, turns itself off.

Many lost picture opportunities plus having to replace this camera with another one of equal quality at cost of approximately $400.

My canon s230 shows an e18 error and stopped working. Please let me know if I can do something from my side. I went on trip to India for a marriage and couldn't get the wonderful moments in my camera.

Our office purchased two Canon PowerShot SD500 cameras. Both now have cracked LCD screens. We are now out two digital cameras, at around $350 each.

I purchased a Canon Elph SD700 IS on November 25, 2006. In August, I started noticing a grinding noise when zooming in and out. Shortly after, I saw a spot on the inside of LCD screen and within hours, another spot appeared. I sent the camera to Canon on September,2006 while it was still under the factory warranty. They attest the spots are do to pressure damage even though the camera was kept in a padded case and there is no scratch or indentation on the LCD screen or the camera casing.

The repair department refuses to fix the LCD screen under warranty and will not fix the zoom unless I pay the LCD screen repair charges. I am now stuck with a 10 month old, 300 dollar camera that is defective.

I received a Canon SureShot A540 as a gift from my son for Christmas. After only using it on 5 occasions the screen went funny and had a wierd image on the display screen. Upon checking the Canon web site I discovered that this has happened to many of their Sure Shot cameras; it is a defect. I wrote to Canon and they told me that MY camera model was not on the list even though it obviously suffered from the same problem!

I sent the camera to Canon for repair stating that it was a defect and it should be repaired free of charge. I just got a bill for $103. IF I choose to have it repaired! My son spend $200 of what little money he had to buy his mom a nice gift and now Canon wants to be paid to repair a defective camera?

Bought the Canon Powershot S400, and am receiving the well known Memory Card Errors. It is occurring more often that not, but not every time. Whenever I take it to the repair shop, it works, so I'm told that they can't do anything about it.

2-month old Canon A540 Powershot lens cover suddenly wouldn't open. Camera in new condition. Sent in for warranty repair and Canon told me it would cost $90.00 to repair because the lens ring was dented. It wasn't dented when camera was sent to Canon, and it was packaged extremely carefully. I declined repair and asked for the camera to be returned to me. The lens ring WAS dented when it came back to me. $200.00 camera now worthless.

I bought TWO Canon SD500 cameras in Jan 2006 for my teenage daughters and each was NOT abused and the LCD screens have cracked on BOTH. One cracked while sitting on our desk and the other one cracked while in a desk drawer sitting on top of copy paper.

We paid approximately $400 for each of these cameras and $80 each for two 1- gig SD cards and so we are out $960 for cameras that worked only a few months.

I own the $1329.95 20d and have since 7/28/05. I liked the camera until I came to the sad revelation that it completely lacks the ability to focus. This happens in auto focus and in manual - my preferred method of focus. I sent the camera to the Canon Factory Service Center three or four times now...I am loosing track. Canon wants me to send it in again, this time with a CD of images shot with all of the different focal length lenses I own.

The economic damage from this terrible situation is that every time I need a dependable camera, I have to rent one for $80. As I am a professional photographer, I have to eat this cost. How can I explain to my clients that the tools I have do not work and then on top of this charge them for this cost?

Defective camcorder, model Optura 50, getting the Remove the Cassette error, it is just over 14 months old, so now out of warranty.

I paid about $450 for this camcorder. I believe repair costs start at $180 for them to look at it.

I bought my Canon Power ShotA610 on 11/05/05. It worked fine till Febuary 2007 when I put it away. I got it out again early March 2007 and found after a month sleep at room temp the Image sensor had gone out. I contacted Canon about this because of their ongoing problem as well as a lot of other camera makes problems with the Sony image sensor chips in so many problem cameras. They wern't very willing to help other then charge me $115 to repair the defective sensor. But to make matters worse when they sent me the repair estimate they said on it the LCD screen war defective! Not the Image Sensor! How strange as when I sent in the defective camara for repair the LCD screen was working just fine!!

I think this is still part of the ongoing image sensor problem from the past 2-3 years. They have got a racket going here to cover their butts. Canon has had a lot of problems with their cameras. One of the biggest problems was the infamous E-18 lens code that got who knows how many people.

I bought this camera to last 3-4-5 years. After the problem and checking complaint sites did I fine out that this camera is realy a low budget camera and its life span wasn't what I expected or paid for. These are generally considered throw-away pieces with a life span of a few years only. The only way one should buy one of these or any of these small light duty cameras is buying the Mack 5 year warranty with them to protect your investment! and also these cameras are $200 to $300 dollar units. My A610 was $275 in November 2005!

I had a similar error to the others mentioned in this thread: My Canon Powershot SD200 Digital Elph was working fine for over a year. One day, I had just recharged the battery, was about to take a picture, tried to zoom, and got an E18 error, the camera shuts off, and repeated attempts get the same: E18 error, beeps, shuts off, lens extended, will not retract. I searched the web and found this thread, and discovered that it was a lens error. Now, I have been hearing a grinding sound there for some time time when the lens extends or retracts. So, since it looks from the thread that the only recourse with Canon is an expensive repair, I tried gently moving the lens and it worked. The next time I tried the power on, the camera started to work again! I tried a number of shots, and power cycles... It really seems to be working again. Those of you unfortunate enough to get stuck with this situation, I would advise the same: Try gently moving the lens in.

I have a Canon SD500 camera that I purchased new approximately 18 months ago. It has worked perfectly until this past Sunday.

In the hope of finding a way to resolve the problem, I came across this site. Over 800 reports of Canon cameras that recently exhibited the same problem? I have used non-digital Canon cameras since the 70's with no problems. I think Canon should admit there is a design fault and repair or replace our cameras at no cost to us.

Camera A60 has a stuck lens and Canon said I could send it in and get a refurbished model for $99.00 I heard you had a class action law suit on it.

I have a Canon SD-450 whose screen mysteriously cracked recently under really normal use. I purchased the camera a little less than 60 days ago and Canon says it's my fault. This is the second Canon camera I've had whose screen cracked - the first was a Canon SD-200. In both cases, the camera was in its bag and in a safe place. The very first Canon camera I had was a SD-100, which had a different kind of protection for its LCD screens. I'm out $250.

I recently purchased an SD700 IS camera manufactured by Canon. Less than two months after purchasing the camera, its LCD screen "cracked" (only internally). This seems to have happened when the camera was stored overnight- it was working before being put away and was broken the next day. After reading the article available at www.consumeraffairs.com/news04/2006/09/canon_judge.html, I suspect that it may have been broken by minimal pressure; in any case the camera did not sustain any trauma.

I have 2 Canon SD digital cameras with the E18 error problem.

The 1st camera, an SD110 worked for a year or two before the problem rendered the camera useless. Then I bought an SD400 to replace it, and it only lasted 6 mo before taking a dump. Unfortunately the camera was used, so it was already out of warranty.

Now I have approx. $600 invested in Canon Paperweights. After reading all the internet blogs it's clear that Canon does not support it's products.

Canon SD400 was working fine, was not dropped or jarred. Was sat on the counter. The next day turned it on an the lcd screen was cracked. The screen does light up but only displays cracks. Camera is less than a year old, Contacted Canon they indicated that is was probably was not covered under warranty and will want 35$ to look at it and then 135$ to 155$ to replace the screen.

We bought this camera for 249$ as a Christams present for our daughter last year. The 135$ to have it repaired is unacceptable as from the complaints that I have read it will most likely happen again due to the poor quality of screen the camer's design which does not provide adequate support for the screen.

It has been about five years since my Canon Powershot A50 quite working, claiming that the Compact Flash was not properly formated. I bought a new CF memory card, but that didn't do any good. I contacted Canon directly, and they refused to do anything. I took the camera to Ritz Camera, and they wanted more than a new one to attempt repair. The camera was only slightly more than one year old, just beyond the warranty period. I did not realize, until I read the following report on ConsumerAffairs, that so many others have the problems with Canon cameras.

My husband spent a small fortune, over $700, last Christmas for a mini DV camcorder for me. I've used and been loyal to Canon, so we went with a Canon camcorder. It said on the box that it was compatible with Mac OSX, and had the software.

It took me ages to figure this camera out but now, more than a half year later, we find out after days and hours spent on research, that it is actually incompatible withour two Macs!!!!

How is it possiblt that Mac compatible was on the box, the man who sold it to us said it was, and now, to use it I need a new computer????

I have a 3 month old $300 Canon SD 450 digital camera and the screen is cracked. We were camping, and before going to sleep we locked it up in our car and the next morning it was cracked. Temp never got below 60 or 65 degrees that night, and it did not get hot in the morning until after about noon.

Canon will fix my new camera for somewhere around $150 but everything I am reading online shows this is a defect.

Shutter Button came off my Power Shot SD400 digital camera. Camera was bought in October of 2005. Called they said it was under warranty. So I sent it in with proof of purchase.

Received Repair est. in mail for $107.48 with the option to purchase a refurbished camera for $149.00. I called and they said there was other damage.Dents,scratches to AV Connection cover. I explained the camera worked fine. I have had it since October and it should look like it is used. I also stated the camera did work, it just was missing the shutter button. In fact it could still take pictures if I pushed inside where the button was with my finger. The C/S agent stated they would not just fix the button. Everything listed had to be fixed. After trying to reason with the guy...my camera is coming back unfixed.

I was using my brand new Canon Powershot SD300. I took it out of my pocket and out of its protective case, only to find the LCD screen cracked. After doing some research on the net, I found this is a huge widespread problem. Needless to say, Cannon refused to stand behind their product.

My digital camera, purchased on 12/05, stoped working only five months after purchase. This camera was only used a few times with not more than 60 pictures taken total. The LCD monitor stopped working making the images come out dark. This camera was only used a few times and was never neglected, since it did cost close to $400.00. The company was contacted by e-mail to let them know of the occurrance and requesting help. The costumer rep who responded said I had to send it to them and they will contact me with a quote of the price it will take to fix it.

I mailed my camera this last week. I have not heard from them yet. I really feel they should replace the product, since is obviously a manufacturing defect.

I purchased a canon powershot S50 camera. I haven't taken 50 pictures (some of the pictures were erased) total with camera the original 32mg cf card is still in camera. I turned on camera, noticed camera shows low battery symbol. I turned off camera, charged battery up. Installed battery back in camera, turned it back on, got ready to take a picture, pressed down shutter button.

I heard a "pop" sound like a flash bulb going off. The LCD was so dark you couldn't see anything on screen. I contacted Canon and they said the flash was worn out or it had blown. I was told Canon could fix it for me for about $150. I paid a lot for this camera -- it will not take 50 pictures without problems. I am thinking of buying another brand.

I acquired a Canon Powershot A70 recently and was using it well until last Christmas when it bogged down (Maybe due to numerous pictures during the season). I complained to Canon on Dec 28, 2005 why the digicam suddenly went blank without any reason and they seem to know the reason and volunteered to repair it immediately for free. They were so nice they even promised to lend me a service unit which they did not fulfill unitl now. They promised to repair it for 14 days but until this writing, I have no news what happened to my digicam. Their operators answering the customers questions are so evasive about the status of my camera. I read from the internet that there is a class suit being readied against Canon. I want to join it.

I recently purchsed a Canon Powershot A520 digital camera for my vacation. While I was away, I checked the memory of my memory card, using the only place it will tell you how much memory you used, the formatting option. I accidently hit format, and it erased all of my pictures I had taken. When asking Canon if they could help, they told me to search the web for maybe a recovery program, and offered me no further help.

My complaints are:

#1- They should make another option for you to check your memory besides the format option.

#3- I found the support team did not want to help me and basically said its not their probelm. They feel the one line in the manual is enough warning that you could erase all your pictures. I would not recommend buying any more products from Canon due to my experience with them.

I lost all my pictures on my trip, which caused me to not enjoy my vacation, that I had saved for 2 1/2 years to go on. Also, when I returned I was able to recover some of the photos, becuase I did not use that memory card anymore, I had to get a different one, but the recovery program and memory card reader cost $55.00 plus some of the pictures and video did not come out. These are not replacable.

i bought canon a 95 digital camera 11 months back suddenly i noticed that there is a gap between the eye lens and the body. i have send this camera for repair they repaired something else and sent my camera back with the same problem i dont know what to do i called them so many times but they dont listen to my complaints i think there is a problem in this model thats the reason they discontinued this and came up with new model

i think this model canon a95 digital camera is not up to the mark thats the reason they came with the new one

I recently bought a brand new Canon eos 350d digital slr camera. I am a tourleader for a Dutch company and spend most of my time abroad. I use the camera professionally (work related). A week after I bought the camera, I discovered a hair BEHIND the lcd screen. I contacted Canon and they sent me an email, stating that I should send them my camera, so they could fix it.

I thought it was ridiculous, since I bought the camera a week before. I told them so, but they never replied me. A couple of days later I went to Russia, Mongolia and China (work) and forgot about it. I thought I'd just learn to live with a hair behind the lcd screen. Some weeks later the lcd screen started acting funny: the hair had disappeared, but now my lcd screen ripples and shakes like a broken tv set. Of course I contacted Canon again, and once more they sent me this email, stating I should send them the camera.

I wrote them yet another email, explaining my situation (I can't send them the camera as A. I am abroad, B. I use it every day and don't own another one). Canon never replied me. So here I am, a brand new, but broken camera and a company which does not react. I believe that when I buy a brand new product, it should be free from defects. When it is not, the company should replace the broken item for a new one. I don't think that I should have a brand new item repaired; an item which had a defect from day one.

I too purchased a Canon A-70 camera in 2003. I immediately began having trouble with it. It instantly drained the rechargable batteries, lens stayed open and couldn't be closed. I the first year I sent it to the factory 3 times for repair. I contacted the head of Canon asking for a refund and also the store Broadway Camera in New York. Of course you know where that got me. Used on a trip this year and again the batteries were drained almost instantly. Had to switch to disposable camera which I sued up in no short order.

Put in 4 different sets of rechargables yesterday and each set was drained instantly. Contact Canon by email yesterday. The response: buy Canon batteries. Yeh! like they have some magic powers. Next called tech service and for only $99.00 they would replace the camera with a reconditioned A-75. Went ahead and did it. THEN I read your e-mail about the class action law suite. I wish I had checked your site before buying the camera, it would have prevented a lot of agrivation.

Time of sending the camera back and forth. Time writing and sending letters to no avail. Time and money lost on the trip because I had to buy overpriced throw-away camera. Countless hours on the phone trying to convince Canon the camera was a lemon. They knew this but still stalled and stalled.

I own a Canon S400 bought it in 5/2003 when it first came out, i had to pre order it. Long story short, my camera was treated with good condition, never been drop or hit, after 2 years of usage in 03/2005 camera start having memory card error, constantly having that issue, regardless of what type of memory card or brand. It erases all my pix off from my memory card. I have to format it so many time to have it work sometimes. I know at least 4 people owns the same exact model with the same exact problem. I've contacted Canon, all they're telling me is your camera is out of warranty to fix it you need to pay $150-300 or you can have the option of a refurbished S500 for $199.

This is a scam. Canon makes their camera have the common problem and have it break down after the warranty period and then lure you into buying their refurb camera. My coworker have the same problem, call and they told her that she does not format her memory card enough. That is not correct, everytime i finish loading, i format my card with the camera....how is that an answer to our problem. I am sure a lot of the people have the same problem. We need to speak up or else don't trust canon again. I will never buy canon again. Next camera will be casio!

I bought a Canon S500 camera in April of 2005. About one week after receiving the camera it came time to recharge the battery. When I inserted the battery into the charger the light almost immediately turned green which clearly indicated that the battery was not receiving a charge. I called Canon and they suggested I send in the battery which I did. I called after about two weeks to check on the progress of the repair and was told that they'd nver received my battery and I would have to buy a new one at $70, which I did.The day AFTER my new battery arrived my original battery came in the mail supposedly replaced and in working order, so they HAD received my battery and then I bought a new one for no reason.

I used the camera for another month and in mid June I had the same problem....the battery wouldn't receive a charge. AGAIN I sent everything in and when I called two weeks later to check on the status of the repair I was told yet again that they had never received anything from me and they fed me some story about the holidays and it might be late.....however I don't know of any holidays where employees get TWO weeks off...??? At any rate I finally received everything back in the mail (to the wrong address might I add)...and the repair report said that everything was in working order.

NOW it came time for me to recharge another battery and guess what....YES....it won't work yet again. I just called Canon back and they are FINALLY going to pay for shipping this time and supposedly have Sr. Tech look into the issue. Apparently in the past they couldn't recreate the problem I am having in the their service center....WHATEVER! All I know is that I will NEVER EVER EVER buy another $400 paperweight from Canon. Their attitude has been since the beginning "That's just too bad for you..." In other words I am S.O.L......and there's no compensation.

Time without a camera stinks especially when I paid $400 for it, as well as money spent having the items shipped, insured etc.

I have acquired a Canon ixus 40 used about 3 months and suddenly the LCD sreen - do not know how. as per guarantee breakage is covered once in first six months. I have always followed the precaution of storing the camera in the case in the proper way.

Canon malaysia wants me to pay for the lcd screen -- I have used handphones, pda's and never have had a problem like this. Why use such a fragile lcd screen?