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BroadwayPhoto.com |
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Joevella of El Segundo CA (12/24/08)
How can a company as such exist ?
Research on the internet is full of complaints about this company, I don't understand why this scam company can be allowed to conduct such a foul type of business in this country of ours! Kim of Ventura CA (12/23/08) I have been watching my deliveries, nothing has arrived, so I went back to the web site, ( i had reggistered an e-mail and password whenI placed my order, it now whows backorderd. I call today Dec 23rd they tell me tht is tru it is a japanese model, I said the web site still shows the item in stock, they said that is the us model, which is not what I ordered. I disagreed and asked to speak to a supervisor, now I am on hold for a good 20 minutes. I had asked the prior rep why I received a call and was not told about the japanese item vs the us model? He said he did not know why. The web site does not say if you click this item it is not in stock, he replied the web site is being updated. It takes time, I just got off hold, the rep is now telling me the zip code issue is standard polciy to verify, I have never had this done before, oh well, he also said he is sorry I asked to cancel the order, he said o.k., i asked why I had not received any confirmations by e-mail, he siad perhaps they are stuck in spam. I said to him, this is very odd that almost word for word the things he is saying fit other complaints, almost verbatim. Again, he said he is sorry i feel that way. I would never due business with anyone in the furtur online, without 1st checking out bbb on them. and searching the internet for complaints. This is horrible. Christine of Cocoa FL (12/19/08) While sitting on hold I began surfing the web for a new source for this camera. I found the camera on Amazon for the same price (Amazon had lowered their price). I told the Customer service rep to cancel my order that I had also done some research on the web and considered their company to be a huge scam. I have ordered the camera from Amazon and expect it tomorrow. I would never recommend anyone deal with Broadway Photo, I wish I had done my research on them before I had placed my order and not after. Lessons learned, but I got lucky they did not get a dime from me and I still got a good deal, and the camera. J, of Sicklerville NJ (11/27/08) That evening I received a call from a representative of Broadway Camera, ostensibly to confirm the order, but actually to attempt to upgrade it. He tried to talk me into purchasing more memory and a better battery but I told him we were already at the $200 limit we had set for the gift. Then he dropped the BOMB. He told me the camera ordered was grey market and in addition to not having a US warrantee, the manual and the camera menus would be in Japanese. I told him I considered his website advertising to be deceptive since it made no mention of this being a grey market camera. He responded that it was clearly stated in their online company policy that they offered grey market goods. I immediately cancelled the order. The good news was that I was able to purchase a DMC-TZ4K from Ritz camera for just under $200 and know them to be very reputable. Frank of Lower Burrell PA (07/09/08) Carlos of Maxico, PR (06/18/08) Shaul of Los Angeles CA (10/10/07) I order this camera plus they charge almost $100 for shiping and totaly I paid them $1998. They send instead of American brand Japan model Sony HVR-a1J. When I call them they convinced me that this is american model. I called USA Sony and ask them . I got answer from SonyUSA; Good afternoon, As per our discussion, the HVR-A1J is a Japanese model that is functionally equivalent to HVR-A1U. The only difference is warranty service for HVR-A1J will not be provided in the US, the customer will have to pay. Please don't hesitate to call or contact as necessary, thanks for choosing Sony. Regards Matt POSC (Product Operation Support Center) 800-883-6817 Now I don't know what to do , I already spend almost month back and for talking with them . They don't answer my e-mails, on the phone they futball me out,etc They told me send back, they charge me shiping, I have to pay my shiping plus they they will charge me restocking fee %15 Aaron of Glendale CA (01/18/07) When I received the product, I found out that the case is a standard accessory item. And there came no receipt what so ever. I called my credit company and found that Broadway Photo took 812.94. This is 79.99 more than what I expected. It is clear that they charged an extra 80 dollars on a standard accessory. So I called for a refund, but the customer service, Nathan whom I spoke on the phone, said there were two packages--one with soft case, one without. Of course this was never mentioned on the web. Broadway Photo advertises: All products we carry are factory fresh and come complete with all manufacturer supplied accessories and carry a 1 year labor, 90 day parts warranty. This seller lists no package, making the customers to believe that the product is same as the standard package. Indeed they say, the product comes with all manufacturer supplied accessories. I may not recover my 80.00 dollars, but I thought I had to report this in public. Michael of Daly City CA (12/21/06) Ray of Boise ID (10/25/06) Report Your Experience
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