BroadwayPhoto.com

Mark of Austin, TX January 17, 2009

Mark of Austin TX (01/17/09)
Signed up for a free trial online; they billed my credit card 69.95 twice. I called and was able to get one of the charges removed, but not the first one. They also signed me up for some fit fac outfit that charged my credit card 29.95 and would not remove the charges. This is highly deceptive. Plus, the product does not even work for me. Lesson learned.

Rick of Roseburg, OR January 16, 2009

Rick of Roseburg OR (01/16/09)
I looked for a good deal on a new digital camera as I was getting my NSC Disability Pension from the military and I wanted to spend it wisely. I ordered from there add in the Photo Magazines what would have been a good deal on a Canon DSLR for 3600. My bank was giving me trouble with my debit card so I had to wire the money to them. They e-mailed me to tell me they had a problem with my order and to call them.

I did and talked to a salesman I couldn't understand very well but he told me I had to pay 5500 for a better camera because the one I had picked out didn't come with a battery and the memory cards I already had were not Full Frame cards. He listed two lens where I ordered one. I asked to go look at the order and he wouldn't let that happen so I sent the money before I spent it on other things and lost my chance to get a good camera for life. I now live on 931 a month.

This camera I was sent was only worth maybe 3000 if it was usable and it isn't. The things I was told by the salesman were lies to take my money. It supposedly came with a 3 year warranty but these people are just scam artiste and I wouldn't trust them to send the camera back if they even were will to talk to me again.

Now that they have my money it's who are you. Canon would never have let a camera this defective leave there factory so I think that this is just a cheap Chinese copy. It doesn't work and I'll never have the money to get one again.

Joevella of El Segundo, CA December 24, 2008

Joevella of El Segundo CA (12/24/08)
Cancelled an order, notified my credit card company. I am being bombarded by telephone calls, only to have their hold backround music, nobody on the line. Messages left the same manner. Calls come in every minute, sometimes on my second line leaving a message of on hold music.

How can a company as such exist ? Research on the internet is full of complaints about this company, I don't understand why this scam company can be allowed to conduct such a foul type of business in this country of ours!

I have to turn my cell phone off because of the harassment from this company!

Kim of Ventura, CA December 23, 2008

Kim of Ventura CA (12/23/08)
ordered online, instock item, very good price Placed order. no confirmation sent via e-mail, but stated online that it wuold. 1 week laer I checked online nothing processed. approx 1 week later I received a call, they waid they had an inccorrect zip code to get credit card authorization. (I copied the page I sent in as anon order, this was not true, at tht time they asked about ordering addtional accessories. I told them I do not have the budget. we are set. He said it woudl be shipped that day.

I have been watching my deliveries, nothing has arrived, so I went back to the web site, ( i had reggistered an e-mail and password whenI placed my order, it now whows backorderd. I call today Dec 23rd they tell me tht is tru it is a japanese model, I said the web site still shows the item in stock, they said that is the us model, which is not what I ordered. I disagreed and asked to speak to a supervisor, now I am on hold for a good 20 minutes. I had asked the prior rep why I received a call and was not told about the japanese item vs the us model? He said he did not know why. The web site does not say if you click this item it is not in stock, he replied the web site is being updated. It takes time, I just got off hold, the rep is now telling me the zip code issue is standard polciy to verify, I have never had this done before, oh well, he also said he is sorry I asked to cancel the order, he said o.k., i asked why I had not received any confirmations by e-mail, he siad perhaps they are stuck in spam. I said to him, this is very odd that almost word for word the things he is saying fit other complaints, almost verbatim. Again, he said he is sorry i feel that way. I would never due business with anyone in the furtur online, without 1st checking out bbb on them. and searching the internet for complaints. This is horrible.

1st no gift for my 4 boys, or atleast in time for christmass.

Christine of Cocoa, FL December 19, 2008

Christine of Cocoa FL (12/19/08)
I ordered a camera from Broadway Photo for my daughter for Christmas on November 14. According to the website the camera was in stock. A week later I received an e-mail stating that my order was on backorder. I went to their website and it still stated that the camera I had ordered was in stock. I called Broadway Photo and their Customer Service rep stated that the website just needed to be updated. My order was expected to be shipped by Dec. 16. On December 17 I once again called Broadway Photo and they stated that they expected my camera to ship in 3-4 weeks!!!! I mentioned to the Customer Service rep that their website still showed that the item was in stock. He could not explain that.

While sitting on hold I began surfing the web for a new source for this camera. I found the camera on Amazon for the same price (Amazon had lowered their price). I told the Customer service rep to cancel my order that I had also done some research on the web and considered their company to be a huge scam. I have ordered the camera from Amazon and expect it tomorrow. I would never recommend anyone deal with Broadway Photo, I wish I had done my research on them before I had placed my order and not after. Lessons learned, but I got lucky they did not get a dime from me and I still got a good deal, and the camera.

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