I ordered Adobe CS5.5 upgrade from B&H Photo at the beginning of May, and am told to expect my software in about three business days. The software was $20 cheaper than through Adobe, and I'd get a disk. Three to four days later, I get a notification that Adobe will no longer be honoring shipments of the software to B&H for resale. Clearly, not my problem, but one between supplier and seller. They state in the first paragraph that they will issue a refund to my Visa, and I wait 4-5 days. Meanwhile, I was then forced to go onto Adobe.com and purchase CS5.5 upgrade, before the free offer to upgrade to CS6 would expire (May 7).
About eight days or so go by since my order with B&H and no refund. What the? I checked over the apology email again, and they state further down they will hold my funds as a credit, unless I direct them to do a refund. Great. What a crock. They messed up and held my funds? I immediately told them to please reverse the charges on my Visa. As of yesterday, I checked my bank and the Visa card has been credited. However, there's a $26 discrepancy in what I was originally charged.
As a Canadian, it's understood Visa (or the banks?) make a small profit on dollar conversion from US payments, whatever. Our dollars are nearly at par. At best, had they issued a refund properly, there would be no additional fees. Instead, they do a whole new transaction in sending me back my funds, and of course, Visa (or bank) takes a charge off the top of it. I notified B&H who pretty much tells me, "Sorry, not our problem." This is the first time B&H has let me down this badly, and I'll give serious pause to using them again in the future. First, they ** me over with almost missing an upgrade deadline, then they ** me for $26.

