Time Warner

I cannot cancel my account. I have tried calling and was on the phone for 40 minutes. The number they told me to call is 714-806-772-4948. Just try it, it is an effort in futility. I have emailed them with no success. There is no place on their web site that will let you cancel an account. Time Warner Cable has the worst customer service I have ever seen. Can you help?

I called several times to Time Warner asking to reduce my bill to what they advertised on TV and the ads sent to me. They said I had two months of contract left to call. After the two months went by, I did and they said I only had 30 days from January 1, 2012 to call them and it is now February 9, 2012. So I they auto enrolled me in a new contract with some $60.00 more a month than I was in the old contract. They want $150.00 to change it. It's not fair. They sell the same package for $99.00 a month to other and I have to pay $164.81. I have been with them for almost 40 years and this is how I'm treated. I said I was going to call the news and my attorney and the girl says you do what you want, we have ourselves covered and I said, I bet you do the best **** attorney in the country. That is what they think of their customers. I am changing if it cost me an arm and a leg to get away from these bastards.

Late in January, I needed an additional cable box player (not DVR recorder). When I went to the storefront on ** in Manhattan, the representative told me that as long as I needed a total of 4 cable boxes, I would be better off with the signature package, which would give me "all the same stations", "much faster internet", and "free WiFi" throughout my home. It all sounded fine, and I agreed. I asked if it would interfere with my home network, and was assured by the rep, as well as 2 phone reps, that there would be no problem. Once the "special technicians" arrived to install it, I realized I was wise suspecting there would be problems.

After realizing the TWC WiFi couldn't be utilized, we bypassed it, and my network was fine, as well as the hi-definition service. After a few days, I realized I was missing stations (about 4 including Smithsonian, etc). When I called to see what was wrong, I was told the original rep/salesman neglected to tell me that the "TWC extras package" had been included in my previous package, but that was not transferable to this one. I was totally upset, and I felt cheated. After "speaking to a manager" the following day, I was given an "oops", and the refusal to include those stations at no extra charge. Instead, I was offered a generous (not) three months of those stations free, then billing would begin if I chose to keep the package. Instead, I choose to "pick my battles", and "be the perfect gentleman". Now, on February 8th, I lost access to all the Starz channels, which I received up to yesterday, including all the years I was with Time Warner.

The screen said "press select for automatic billing of $15 per month extra, not even their usual sign to call a number, and speak to a rep, if I wanted the package. When I immediately called to complain, I was given another "oops", along with another apology for "poor communications", "they should have told you the Starz package was not included", and would be extra. When I verbalized my unhappiness, the polite lady said "I see this happened before, and I understand you being upset, so why don't I give you the complimentary 3 months on this too, and you can decide if you want to pay for it after that". I said "no, and then do you subtract all my HBO stations in a month, and start charging for them?" I will complain about this, want all my old equipment and package back, or quit TWC all together, and go to another carrier". Truthfully, after these stations died tonight, right before I made this call, I suspected I was scammed with the old "bait and switch", misrepresentation, etc.

I can't be the only person they pulled this on, right? I plan on taking action with various regulatory, and government agencies, the media, etc. This is consumer abuse! This is a huge, time consuming, and costly inconvenience for me. In principle alone, I feel action, or class action should be taken. Under the disguise of "elite service", the company is engaging in unethical business practices. What can be done?

Time Warner used to allow customers to pick up equipment at their offices. Now they are forcing everyone to have a technician install all equipment and will charge you a $40 fee for doing this. I'm not talking about installing new cable lines, but just upgrading a cable modem (which already is connected and working). They use to allow customers to pick up these simple requests. But now not only do you have to pay $40 for a simple thing like this, but you also have to get in back of the queue and wait a week or more. This is ridiculous and just not very service-oriented. It makes me feel like since they have a monopoly in Manhattan that they can do whatever they want. I tried to complain, but they just respond with dogma and circular arguments: that's the way it is because that's the way it is.

I was promised upon installation that two Xbox would be able to play online with plan I purchased. This was a lie that took five different techs to finally tell me Time Warner lies on promotions frequently such as an NFL package that would not even exist for six months but TW still promoted it. I lost a lot of money and time by taking off work to fix this. Finally, when the last tech told me that what was offered to me could not ever happen, I called in and demanded my bill for one month be credited to my account also because tech number three disconnected the internet completely for two weeks. I was told that even though they lied to me I would have to pay $10 a month to install another router and that they would only refund the two weeks without internet.

I was not satisfied with this. I contacted the BBB with my complaint and was called promptly by a TW rep named Carrie **. Carrie agreed to credit an entire month to my balance and said I would not need to pay the next bill. Surprise! The next bill came through and was for the full amount with nothing credited at all. I called Carrie back and asked her what happened? She told me that our agreement had been to credit my account for 10 days of service only for the internet being out. I could not believe that a service rep was trying to actually fool me into believing that I had misheard her for an entire conversation of over 30 minutes. She lied, plain and simple. I was promised that and there is no way I could have fooled myself into believing anything otherwise. I have two college degrees so I can't be that stupid.

So I again contacted the Better Business Bureau who then told me they could do nothing unless the claim was over $500. Promptly, I called Carrie ** back to give her a piece of my mind and to cancel service which has not yet been done due to how busy I am. People wonder why the average American is always in debt. Corporations such as this one and credit card companies incorporate hidden fees that are compounded by interest which is most time left off of bills. The problem is the corporation is so large, the right hand has no idea what the left hand is doing. The United States has laws against monopolies for these exact reasons. It is evident that Time Warner does not care about customers or even false advertising. Furthermore, the Better Business Bureau is completely useless in doing anything against these companies.

This is what is wrong with America, friends. We need to create laws to stop these kind of fees that run people dry for a simple and cheap service. But we won't because these corporations are also donating to campaign trails for politicians to ensure they are covered. There is possible way Time Warner could still be a company If the Better Business Bureau did its job. My apologies for the errors in this essay. The tablet I wrote this with is slow and a Verizon. Another company that has hidden fees.

I have been with Time Warner Cable Southwest Division since 2010 and have always paid my bills on time every single month. On Monday, 1/30/2012, I came home from work and my husband had said the cable was out. I knew our bill was not due until 02/13/2012, so I assumed that I would have to call and have them reset our box which is usually required once a month because the equipment I have always gives us trouble. So we went to the gym and I came home and called into the Southwest Division. When I usually call, it recognizes my phone number and they did not recognize my phone number. So I kept hitting 0 until I got a CSR and when the lady answered the phone, she could not find me in the system. So I gave her my account number on the bill.

She pulled up my account and all she kept saying was, "Oh, no! I can't believe this happened! Oh, no! Ma'am, I am so sorry!" I said what? She proceeded to tell me that they shut my cable off. I said, "For what?" She said it doesn't say. She said that I had a credit on my account, so she put me on hold for 45 minutes and finally came back to me said that I owed $29.00 to another division. I said, "For what?" She said they don't know. I said it was never on my bill. She said I know and nobody seems to know why, so let me put you through to a $29.00 so I can get this matter closed with this division. I will put a $29.00 credit on your account with this division and all of your services will remain the same as far as pricing and channels, etc. So I said okay and she told me I had to be home for a tech to come out on Tuesday, 1/31/2012, to re-connect my services.

I was upset over that for the fact that nobody put anything on my door, printed nothing on my bill and made no attempt to call me over $29.00. I had appointments and had to reschedule to accommodate this issue, not to mention my service window was from 6:00 pm - 9:00 pm. The tech showed up at 5:00 pm, luckily I was home. The tech was very nice and I showed him my bill and he said to me, "Ma'am, I cannot believe they shut you off owing a balance of $29 which is not even referenced on your bill, that is not right." I said I know I have been trying to explain to the reps but nobody will listen to me it seems! Anyways, they reconnected my services and on Wednesday, a person from STATT, a contractor for Time Warner, came to my home demanding to pick up my equipment and embarrassing me. My husband told them to leave.

Today, 2/2/2012, Jessi from STATT called my cell phone harassing me, telling me they need to retrieve my equipment tonight and there is a tech in the area and he will be over. I became very upset at this point. So I call Time Warner again! I get on the phone with Craig, a rep within the customer service dept. at Time Warner. I explain to him about the harassment I am getting from STATT about my equipment. I said I don't understand why this is happening. He said, "Ma'am, nobody is getting your equipment." I said, "Sir, yes, they are. They have been here two times in 2 days harassing me for my equipment. They said the order was from somebody named Nadene. So I told Craig how upset I am. He said to me I see where Mallory gave you a $29.00 credit. Let me give you a $10.00 credit.

I said, "Sir, that is thoughtful. But you do not understand that I am being harassed and I want to know why they have paperwork and what is going on." He would not tell me anything. He said, "I don't know. Let me get a supervisor for you." So he left me on hold for 45 minutes today to tell me nobody is available. So I went into my meeting, came back out and somebody by the name of Ashley called my phone. So I call her back. She is so rude to me, won't listen to me, talks over me and I finally said, Ashley, let me talk to somebody above you! She said to me that nobody is available and she is off the next 2 days and will have to look into it, and told me that all credits given to me and the 3 months of free HBO and Showtime have been removed and the $29.00 credit was removed and that my bill due was $186. I said, "Excuse me, Ashley. The bill I have and per Mallory my pricing remained the same, that this was a mix up." Ashley said, "No, sorry. We can't offer you the pricing agreement you had because your services encountered interruption and that the best price they could give me was $186." I said, "Ashley, I am a foster caregiver and I can't afford to pay $186 per month that is a lot of money. I faithfully paid my payment every month of $112 and I can't afford almost $200.00."

I said, "Ashley, please let me talk to somebody else who will help me." She told me, "Ma'am, I know my name. Please stop saying it and if you want to talk to somebody else, I will give you a number." the 800 number she gave me was not even Time Warner's, so she gave me a faulty number. I called back and got a supervisor named Star. She was so rude to me that I finally hung up. I don't even know what other route to go. I keep getting nothing but the run around and all I have been is a faithful good paying customer. There is no customer service within the dept. If it was not for the customers who pay their bills, there would be no Time Warner. There is no value within the customer service. I have been told that I have to wait until tomorrow for the issue to be resolved. I am now shopping other services due to this matter!

On 01/31/2012 at about 9 or 10am, I spoke to a customer service rep. and proceeded to ask if I can schedule a tech to come out to my house that same day. She told me yes and from now until 7pm, someone will be over. Now, she took that question and scheduled for a mail delivery to my house. I am very confused in why she did that. I found this info out when I called at 6:40pm and someone told me. I did not know that it was going to be so difficult to get a basic cable box. The person I spoke with stated that he was a supervisor and had stopped the order.

Now it is 02/01/2012 and I received the box at my house. Please can someone explain to me the customer service that I am not getting? I keep getting the run around. I ndid not stutter in the conversation. How did she get tech and mail in one conversation? I always thought that Time Warner's cable was for their customers. They are not for their customers, there only for the money because they have no problem in telling me that my bill is late or how much their product is.

I am so disappointed in TWC. I have a total of five family members that are willing to take their business elsewhere, such as AT&T which offers internet and cable, etc. for cheaper rate! Now I have this cable box sitting in my house and taking my air that I use. I didn't even get an apology or nothing. I got more grief, more headaches and wasted my breath for what. That's what I'm still asking myself. Thank you Time Warner Cable for nothing and to make customers angry.

We have been paying our bills on time electronically for years. Due to a transition in the Time Warner accounting offices, they decided to change account numbers on hundreds of customers with absolutely no notification to those customers. This account number change resulted in the electronic transfer of funds into a limbo account rather than the customer account.

We then received daily phone calls and letters threatening to cut our service and turn us into creditors. We faxed our bank statements showing our on-time payments three separate times and the issue is not being resolved. We have done nothing wrong and now we are being forced to pay late fees and deal with creditors. We have spent hours on the phone with customer service and nothing has been resolved. We can not take the harassment of phone calls and letters threatening us when we have done nothing wrong and are trying everything to resolve it! We don't know what else to do!

I received a bill for December 2011 of $152.58, and paid in full through my bank's electronic bill pay. I get the bill for January, and only got credit for $145.58, and a $7.00 late fee added to this month's bill! I called customer service, and they gave me the explanation that full credit was given, and late fee was taken out of last month's bill, and not on this month, yet there clearly shows a $7.00 fee in this month's total, that's $14.00 for a charge I already paid! They have deceptive accounting practices that probably net them countless dollars, since many people don't pay attention, and just keep paying the bottom total! I am switching services as soon as possible.

I have never been more upset than I am today. We have spent hours on the phone with Time Warner over the past couple of months trying to resolve Time Warner' issues of not being able to provide a new (or even working) cable/dvr box. In mid-December we had a tech. come out & replace our black (cisco?) box with the older, less memory gray box. It has been nothing but a piece of junk since. Everything we record is pixelated & glitchy and the sound is garbled. We called Time Warner and were promised a new box. The tech came with another old one and said that Time Warner was out of any new boxes until after the 1st of the year. So we waited. We called mid-January & were given the same excuses. We waited until today, January twenty-ninth, 2012 to call & request some service.

I spoke to a rude woman (1/29/12, 10:50am - 10:55am) who didn't want to try to help. She was just plain rotten and wanted to argue, "We don't have any new boxes so I don't know what you expect us to do". Hmm, I know, how about some customer service?! Two months of really bad service & we get argued with by the cable provider. And to boot, we are paying for this! I asked to speak to a supervisor. Time Warner's rep said "there wasn't any". I insisted. She put me on hold for 15 minutes (per my cellphone time/counter). I was just about to hang up when I got another female who was slightly nicer but told us the same thing. No apology by the way, just "Well we can't guarantee you a new box". Plus she told us we could order one & pay $17/hr to have a tech come out to install it, if we can get a new one. That's it.

It has become apparent to me that Time Warner does not care about us as customers. Time Warner does not care about quality customer service with reps like that. Time Warner cannot guarantee anyone a new dvr/cable box for the past 2 months. Time Warner does not know when they will be able to provide us with any relief, and they obviously do not care. As a matter of fact, I was upset and told the rep that I'm done with Time Warner & will seriously consider switching to DirecTV. You know what she said? "Thank you for calling Time Warner Customer Service." Again, Time Warner does not appear to care.

I cancelled my service, but they continue to charge my credit card. I keep calling and they said they would send me a check to refund. I am still waiting!

I've been with Time Warner cable for 5 yrs. My horrible experience started the first day. I went down to the main office on Staten Island (Richmond Ave.), when I first moved to **, filled out all the paper work and made an appointment for 2 cable boxes. I took the day off from work. I waited all day (I was told they'll come between 8-3). They never showed up! I called them up, to ask where they are. They stated, they came and no one was home! I then said no one came by.

We went over all the information and they put down the wrong Apt #. They had 1L instead of 2C! I had to reschedule my appointment. The next appointment, I took off again waiting and waiting and waiting. I called up and again they had the wrong Apt #. At this point, I wanted to cancel. They made me an offer, HBO free for a month.

My next appointment, I told them they had to come before 12noon. I also put a sign on the front door with a note saying "Time Warner Cable, please ring Apt 2C for ** not 1L!". They showed up to find out they brought 1 box, not 2, like I ordered! Again, I called them up, at this point I was fuming. They took $30 dollars off my next bill.

A year later, I wanted to order the internet and phone. I called, made an appointment, ordered internet and phone. I also made sure they had the right address. I took a day off from work and waited and waited and waited, but no show! I called, they said they were there and no one was home. So, I went down to the office so they can change my address. They changed it from 1L to 2C. My cable gets shut off one night. So, I called, they told me I haven't paid my bill. Then, I realized that I haven't got a bill from them. Guess why? They sent my bill to Apt 1L instead of 2C! I went back down to the office. I had to wait an hour for help. They told me they can't change it, they would have to open another account. I never was compensated for all their mistakes!

Well, just recently my cable went off again. I called again. They sent my bill to 1L not 2C. My bill was $300 dollars.They have given me nothing but problems after problems. I went back to the office to complain! A woman, named Rhonda, took care of me and saw all the trouble I was having. So, she started me up fresh and gave me a great deal. I was getting up-graded to 1 HD DVR and a phone and keeping 1 regular box and internet for $89.90. So, we changed everything. I made an appointment . I took the day off and believe it or not, a no show again!

So, I called flipping out. I asked for a supervisor. They kept me on hold for an hour. When he finally picked up, he said he was sorry (again never was compensated). He said he will make another appointment and call me back. Two days went by, no phone call. I called them in the system, it showed I had an appointment. So, I went down to put a sign on the door to ring Apt 2C not 1L. When they came, he didn't have me down for a phone, I had to call them. They told me that it showed Apt1L for a phone NOT 2C!

So, this time, I went back down to the office. There was a male supervisor on duty. He was of no help. He didn't even care about what I had to say and just brushed me off... I left to return this Tuesday and the same supervisor on duty. When he saw me, he recognized me and with his attitude, he looked at me and said there is nothing we can do!

At this point, I wanted to cancel your business. Your company has done nothing to make things better.I would not recommend your business to any one ever!

Time Warner is the worst cable company I've ever met. This time, we want to cancel our TV Cable Program and keep DSL. They told me we need to send back the cable box by our selves. And then the problem is they told me that we have to pay $39.95 to close TV cable account. I asked them the policy for all the charge, and they said they don't have it at the office and want me to see the web and find it.

Also, I asked for their office telephone number, and they said they don't have a phone number for customers and that we have to call Time Warner customer service. This company does not really care and doesn't want to keep their customers.

My husband and I are retirees who spend part of the winter in Desert Hot Springs at the Caliente Spring Resort for RVers over 55. The resort has very poor wireless, so we decided to lease a Time Warner modem for our month stay. We went to the TW retail operation in Desert Hot Springs this morning and leased a modem for $34.99 a month. It is almost a 45-minute drive to and from your retail outlet.

The only good to come of this day was to make us appreciate Comcast tech support which we use at home. We were assured by your rep that installation was easy, even though we told her we could not play the CD provided because we travel with a netbook that does not have a CD drive. She gave us a number to call once we had the modem hooked up so tech support could walk us thru setting up security. We hooked up the modem and called the number. To make along story short, we used 1 1/2 hours of our cell phone minutes, much of it on hold, talking to three different tech support reps. We have case number **. The Desert Hot Springs Time Warner rep, who promised us how easy it would be, ran out the door when she saw us in line waiting to return the device.

The third tech support guy we talked to said the account number she assigned us belonged to someone else. The account number on our receipt was **. Because our name and the account number did not match, all he could do for additional fees was to make us wait 3 days for an installation call, even though the modem appeared to be working just fine and all we needed was the password which he couldn't give us because the account number was assigned to someone else.

We then took the modem back. After the woman who made the errors ran out, her friend took back the modem, but refused to issue us a credit card credit for the $34,99 and said sometime in the future Time Warner would issue us a refund. Issued tracking number **. We are outraged at the treatment we received from you. We want our credit card reissued the $34.99 and compensation for wasted 1 1/2 hours of cell phone minutes and the cost of 2 gallons of gasoline for having to drive twice in one day to pick up and return your equipment. There is no way you can repay us for the aggravation and loss of a day of our vacation.

I tried to add a phone line via the chat. After 45 minutes and 4 different analysts, I was disconnected. No one could help me. They said "new rule" of no third party verification therefore, I could not order a line unless I called. Why did it take 45 minutes and 4 analysts to tell me that? Now, I am trying to call and have been waiting for 10 more minutes. I am so angry I want to switch.

I am totally disappointed about how long it has taken to solve a problem. I've been having since 1-12-12. My bank account is overdrawn because of a mistake made on your end.

Moved and had services switched over, it's been hell since then. I have had my named changed back to maiden name for 6 years now. Time Warner is the only one's who still use my maiden name. Well, them and every company that is sold my information to. Since I had telephone services turned on from them, I got calls from every alarm company in Ohio, asking for me by my married name. So I know 100% that it is Time Warner selling my info. I am highly upset that I never gave anyone permission to give my information out, let alone sell it.

I am looking into contacting a lawyer. My phone rings every 25-45 minutes with someone trying to sell me something. I run a company from home and have 4 children and watch my 5 month old grandson, and my phone will ring at 10:30 pm. I have put my phone on the do not call list, but I shouldn't have to. Time Warner makes enough money ripping people off. They don't need to sell our information as well. I am contacting the public utilities commission next.

I have been a customer of Time Warner for several years. I placed a request to have my service to be transferred from the old address (**, Raleigh, NC 27606) to my new address (**, Raleigh, NC 27606). The address change was due to water damage during the weekend which made my old residence uninhabitable.

I placed the call to Time Warner Customer Service on Monday and was scheduled for transfer of installation on Thursday, January 19, 2012 between 8am-12pm. I was advised my Time Warner Customer Service advised me the technician would call about a half hour before arrival. I advised the customer service I had to go to work and any other time would be inconvenient. On Thursday Morning, I was up by 8 and waited for the technician to arrive. I did not hear anything from the technician until I called customer service to complain.

The technician called about 11:45am and basically had an attitude noting he had 4 other calls to attend to. The technician stated he was on Jones Franklin Road and would be there in a few minutes. The technician showed up at 11:57am, 3 minutes before the allotted time was scheduled to end. Prior to the technician arriving, I connected all the devices to assist in the installation process. The technician continuously was ranting about the other installation which took place during the morning. After a considerable wait time, TV services appeared to be operational. The technician said there was a problem with the internet and provided a host of excuses and called his supervisor after I stated I was calling customer service back to complain. Eventually, the tech just stated he could not fix the problem and someone else would have to come back. I noted this was unacceptable.

It was imperative for the service to be setup because of the time lost because of the flood. I still do not have internet service and as a result of the ineptness of the technician and lack of customer service, I arrived at work an hour late. This was the worst customer service.

My bill went from $114.00 per month now 1 year later $161.20. No service changes. They said my special package ended. There has been no increase in the quality or quantity of service provided. We have few options for such and apparently, little or no protection against unrealistic price increases. Goodbye Time Warner, like the rest of American businesses. Greedy CEOs!

I bought Time Warner service when I first purchased my house five years ago. They continued to raise my bill until finally at $175.00 (internet and digital cable), I had plenty. I responded to the in-town site to return my box and to cancel them. Like so many others, they miraculously had a special offer and dropped my bill to $114.00 a month and I just lost HBO. This bill came and here we go again, $152.00 and I still don't have HBO. The lady on the phone would not come off of another deal and I am not willing to throw money away to them anymore. I will be switching to the dish. We'll see how they handle things in the future if they keep customers running away unhappy.

I tried to get Time Warner to help lower my bill. It is currently $199.25. Unfortunately, they say I was automatically "locked" into a price guarantee after my initial "Triple Play" ended. They tell me there is nothing I can do until June 2013. My "triple play" went from $99 to $140. The increase of DVR service and the digital cable service has risen on a regular basis. December 2011 to January 2012, it went up $1.00. I will be returning the DVR and hoping that the price for digital cable does not continue to increase.

TWC constantly raises my rates, saying that my special discount pricing expired. They pulled this stunt back in December on my internet service, and I called them. Naturally, they had a new special pricing offer, the "Special Offering" deals. I am aware of their tricks to raise rates. This month, I noticed the bill jumped $17.00, and I called them again. After being on hold, getting my call dropped, and talking to 8 different people in 3 different calls, for a total of 68 minutes, they told me my special pricing on my "Digital TV" expired. I'm calling ** on this one. To the best of my knowledge, I've had the same cable TV plan since 2009. Talking to "retentions", they say there's nothing they can, or will do. I say they're dishonest and don't give a rat's rear-end about their customers, because there's no other cable company to turn to. My complaint to TWC is my rate is too much for what I get. "Basic Cable" is $44.95.. I am a business owner, and I value my customers, so I know the difference.

Today, 1/14/12, is the third time Time Warner have sent a tech to my home to correct Internet/TV issues. After hustling me to upgrade, nothing works. I have spent hours on the phone--a 20-minute hold for a supervisor landed me in the Philippines. The tech report according to the supervisor was, "She (me) would not let me repair the modem." The tech simply looked at my computer screen and was unable to help. "Someone else will have to come" was the sum total of assistance. Upon calling Time Warner back (another hour of my time), I was told the tech report was a "deficient router." I have spent a total of 36 hours physically waiting for these incompetents to arrive and too may hours on the phone to count. How is TW still in business? We, TW customers, are idiots for putting up with it. What is a the solution?

They processed auto renewal without my consent. TW stated they sent a notice through a third party company, which I never received. Two years turned into four years with price increase, about 20% over two year. I'm very upset that a company can force you into an extension without verbal or written commitment. I'm writing my congressman, BBB and anyone that will hear this complaint. It is the principle of this complaint. I hope other people feel the same and get TW to change its policy. Very bad customer service!

Prices went up to the sky. They monopolize service in the area and nobody can stop them from abusing the customers.

I tried to cancel my service tonight. 41 minutes on hold and then oops, due to technical difficulties, my call was dropped. Kind of convenient. I called back to upgrade my service. Less than 2 minutes to get a rep. I found a better deal with DirectTV which includes more channels, plus my cost would still be lower than my current bill if I decouple my internet service by going to AT&T internet service.

My TW cable bill has increased 11.5% over last year, which was a 34.8% increase over the prior year, which in turn was a 9.6% increase over the previous year. This is a 63.5% total increase in three years and average annual increase of 18.3%. Internet service has increased 9.3% in total and 3.1% average per year. This compares to CPI index in total of 6.5% and 1.6% per year. There has been no increase in the quality or quantity of service provided. We have few options for such and apparently, little or no protection against unrealistic price increases.

I had ordered cable and Internet from Time Warner. The technician came by on a Thursday for installation, but the poll line that he required to install the cable is located in my neighbor's house, and my neighbor was out of town. So I had to reschedule the installation day to Sunday. Time Warner confirmed the installation appointment on Sunday between 8 am to 12 pm. When Sunday came, their technician parked in front of my house for a few seconds and then left. I called Time Warner as the technician didn't come in. They said that the technician called and I didn't pick up so he left. That was a lie, my phone didn't ring. Then, they rescheduled a "go back" with the technician again on the same day.

Time Warner weren't able to advise the estimated time the technician will come back, but the cut off time was 7 p.m. So I waited for a couple of hours, and called Time Warner again to find out if I can get the technician's name and phone number so I can call him myself. They weren't able to give that information to me. So I had asked the representative to call the technician and let me know. The representative said that he has to call the dispatch department, so I waited on the line for the representative to call. Then, the representative hung up on me.

Later I called again to check when the technician will come by and reconfirm with the number that the technician need to call me by. I called again after a couple of hours and the representative said that he'll come back. Around 6:30 p.m., I had a feeling that the technician weren't going to come back so I called Time Warner again and the representative said that he'll come back around 7 p.m., so I waited till 7:10 p.m. and called again.

This time the representative said that the technician stopped by at 5:50 p.m. and left because I didn't answer the phone. My phone didn't ring at all for all these hours that I had waited. They lied again because I called at 6:30 p.m., and the representative told me that he haven't come back yet, and will come around 7 p.m. So I asked to talk to the supervisor, and told him what happened, and he wasn't able to do anything because all their technicians are off duty for the day. He can only reschedule my appointment.

Cable and Internet haven't even been installed yet, and I'm already getting such poor service from Time Warner. I had waited for almost 12 hours for this installation and all I ended up with Time Warner was lie after lie. This was already a bad start with this company without even getting anything installed. Why do they even hire such incompetent technicians in the first place? Why did the technician even come by my house and leave? Why didn't he get off his car to knock on the door? Even if it was true that he stopped by at 5:50 p.m., our lights were on.

Can't he see that there are people home? Why didn't he come out and knock at the door again? Again, what's the point of stopping by and leave without getting work done? The overall experience I had with this company is the worst experience I had. I never had dealt with such incompetent representatives and technicians in my life. The people that work for this company must have no motivation for anything in life and negative people.

After six years of internet service and yearly increases, I saw a total of almost a 30% increase to my bill this year alone. I went from paying $49.95 a month in March to $65 in November. I have done some research and found that Time Warner has a DSL monopoly, not only in my area but in many other states as well. Apparently, there is some kind of legislative loophole that allows them to do so as long as all the other ISPs are overcharging their customers as well. This is only one of many sites offering long lists of customer complaints regarding Time Warner services, and one complaint is a repeat of the next. I am just not sure that any of it is getting through. However, I came across the address to Time Warner headquarters. I suggest that if you have a complaint, maybe you should send a letter to Glen Britt, the company's president, CEO and director.

Time Warner Cable has implemented a new revenue approach. They allow young children to order monthly service add-ons via a remote control without parental permission, and then refuse to remove past charges prior to the discovery. They make the Parental Blocking very difficult to setup. Parental blocking has to be done channel by channel based on what I see in the menu options - there is no "block everything" option at all. Then, if you do not set it up, they claim that you ordered a new indefinite service like HBO using the remote, which we did not. When you discover over $30 in HBO service fees on your bill, and call to have them removed, they will only do so from the date of discovery onward. No notice is mailed at the time of ordering to ask if that was what you really wanted.

So if you have a young child that perhaps accidentally pressed the wrong buttons, you are out of luck, which their manager "Veronica" confirmed on Jan. 08. My wife and older children confirmed no HBO was ordered on Dec. 09, 2011, yet Time Warner Cable insists the charge is valid. So please be warned. Your young child can easily order non-one time services without your knowledge, and Time Warner Cable refuses to do anything about past charges. So, I have to pay about $15 for something I did not order - and thankfully I read the bill on the first day. I totally understand a one-off movie purchase. There has to be something legally in place preventing this scenario. How can a young child order a new monthly service package without a parent's knowledge?

Several things have happened to me with Time Warner. First, I had Showtime for 9 months without knowing I had it. I tried to order it remotely one day, was told I couldn't and had to call in. So I thought that was it. I never received a notice it had been turned on. 9 months later, I discover I had it. I never used it, didn't know I had it and they were completely unwilling to work with me. If I had used it, I would have been happy to pay. As it is, I am still a season behind on Dexter.

When I went to turn in my cable box, I knew I owed money. I asked the rep if I should pay, as I was happy to. He said no, to wait for the new bill which reflect the refund of partial service. I did and then my service was suspended because I didn't pay which I was willing to, but was told not to do so by Time Warner.

So I go look at my most recent bill to see what's what (I did pay to reconnect my internet and was told they would issue a credit of $4.99 due to the faulty information, I'm not holding my breath) and notice that under the section that says extended discount, they charged me $28.00. Hi, a discount is when you subtract charges, not add. I chatted online with customer service because I couldn't stand to hear another nasty rep's voice, and was told because my bill had not been paid, I lost my discount! What?! You can't take away something you are offering like that.

I was never told my discount was conditional, that is non-disclosure (plus, if you are going to charge a month in advance, and the economy is down and people are having trouble paying bills anyways, why would you take away something that would help people?! Oh, I know why, because you are Time Warner and you don't care about your customers.)! I hate Time Warner with a fiery passion. I hope someone starts a class action lawsuit on them because they are a bunch of monopolistic lying crooks.

Time Warner Cable sent me equipment that is already having problems within 2 months of service! Then they expect me to drive that equipment around to get it fixed when it is not my fault. I pay them over $100 a month, for what, blackouts on channels (the guide works so you know they are sending some kind of information to the box), service interruptions and a box that records glitchy recordings because of the service interruptions.

The glitching causes the sound to not match the displayed show, so they are not in sync with each other, you cannot watch it! I called them about it and of course they say "We don't see anything wrong, let's reset the box." Well this does nothing if it is the box itself. They sent out a technician that did not bring equipment with him (really?). What is that going to help? He should bring a new box and or whatever equipment they need to fix it. I can not believe that there is nothing a consumer can do to get these companies to change the way they do business with their customers.

They have a monopoly going on here; depending on what area of the city you live in you either get Time Warner or Cox as a choice (mind you these are the ones you can get without a contract). There really needs to be something done about this. The worse thing is, if you don't choose them you have to go with another company that may offer a contract that you have to sign to get any kind of service and then this same thing may happen to you with them but you can't get out of it without being penalized. They charge outrageous prices to give you interruptions and inconsistent service. My internet service is also inconsistent they say they give you a certain speed but they don't, and they tell me it is because of 'peak hours' is it not the case.

Interruption of my service should never happen, unless the supplier is causing it, my cable modem should not reset itself, that is not good service and therefore they should not be charging you for it. How about they show consideration to you as a customer and give you a credit towards your account, that would actually be good service. Warning to all: Do not choose Time Warner Cable/Internet (San Diego, CA) for either your cable or internet needs. I hope you don't have to have them because it is the only one offered in your area without a contract to sign.

Unless you have a lot of money and a lawyer there is no legal means of enforcing your right or redressing the wrong they have done and or will keep doing to you. All of these consumer reports show the same thing happening over and over again and nothing is being done to fix it. That is sad! I would love to see some kind of law to stop this from happening to consumers, we pay them hard earned money to be supplied with inconsistent service and inappropriate ways to deal with their problems.

I chose to downgrade my Cable TV service to basic cable. I returned the box in November and Time Warner scheduled a technician to go to the back of my home to disconnect something to complete the downgrade. First appointment got cancelled for no reason, the box was returned to the store, we had no more premium cable but we got charged for premium cable bill.

Scheduled another technician to downgrade, but didn't show up at the scheduled time. I called Time Warner and said the technician will arrive in 10 minutes. After 1hour, I called again and told me it will be 30 minutes to an hour. I was also told that I will get way less channels than I was told in November and they will not prorate the bill.

Time Warner is terrible, but seems like they are monopolizing the market in my area. No AT&T u-verse, no FiOS. Verizon got 1 to 10M, most likely 1M. I have no choice and Time Warner can do whatever they want. Please, competitor come and join the area.

I had service transferred when we moved from one house to another, I was told they were running a free transfer service promotion where we wouldn't get charged as long as we kept the same service we had. When the techs arrived, they wanted to see the basement and said I would be charged for 4 TV's to be hooked up, I had 4 TV's at other house all I needed was them to hook the box up and make sure it worked.

They printed a receipt for me when they left that read $0.00 charges. Well, when I got my bill, it was over $200.00. I can't get anywhere with customer service or supervisors on phone, TWC is a joke and would love to get the credit on my cable bill so they would quit calling to pay late bill. They won't help try to solve the problem and still have the receipt showing $0.00 charge but they are not interested in seeing it.

I have several complaints:

1.) I've have been double billed for over 3 years since July of 2008 since I moved to my new place. I have been with them over 14 yrs and never paid been late on my payments and talk with customer service online and the director. Still, I'm being double billed.

2.) The rate is too high for cable the premiums channels, which do not have any good movies. It always a repeat of all the other channels and a lot of old, old movies.

3.) The caller id only stays on for 3 seconds so you can't see who's calling you.

4.) I keep getting the EAS notification on my TV every 2 minutes with that loud screeching noise even though I turn off the notification on my cablebox. How to make it stop?

5). The cable kept freezing or the screen turns black saying hold on. I told this to the customer service dept and still this is not fixed. I wish I had Fios or any other services in my neighborhood but they don't. Why pay over $240 dollars for bad service and get double billed for it. I need help.

Why has my total bill gone from $125.00/month to $195.00 / month? I have done nothing to change my service yet it has gone up by over 60.00/yr in the past 2 years!

Time Warner just raised rates for the second time in a year--7% this time. Now MSG is off the system, yet the $4.60 or so that they receive every month is still part of our cable bill. This is outrageous and there should be a credit on our bill for the service not being provided. I have started a petition to demand a rebate because of this loss of channels, which is really consumer fraud and bait and switch. Consumers, please sign!

Time Warner Cable is charging me for a box that was taken by TWC "staff" of "subcontractors". They never provided me with a receipt. I called TWC explaining to them what happened. They told me they were going to "open a claim" and contact me with the results. Weeks passed and TWC never contacted me. I recently received a collection notice from North Shore Agency. I do not appreciate the fact that TWC lied to me over and over again. I have new service with TWC at a new address and there is no point for me to not return their equipment.

TWC's employees took the equipment and probably never returned it or TWC has a terrible system checking in equipment. I think it is terrible that TWC works like this. Now this is on my credit report and I have a collection agency after me for $278.04. They are the worst when it comes to a cable and internet companies. I have never experienced such rude service and dishonesty before. I wouldn't even give them one star.

I turned off my account for a few months because my house was being renovated. Once I returned to my house, I called Time Warner Cable and requested service again. I was told I had to place a deposit on the account. I had been a customer for many years without ever being late and have good credit and still was made to put up a deposit. I contacted Time Warner to reimburse the deposit after a year. I called several times and was told someone would call me back.

Finally I called and the representative said there were notes in the system and I would not receive the deposit until I was not late for 12 months. I told her I had never been late. She said my account reflected I was late one time in 12 months. First of all this is incorrect information. I feel one payment was posted late so they do not have to send back my deposit. Please help me get the deposit back that I should already have.

My parents have been using Time Warner for years now and never had a problem. Well of course, they never contacted Time Warner's customer service. So when I saw them happy with their service, I got Road Runner Turbo internet service. The day the technician came to install the modem, he checked the internet speed and it was no more than 12 mbps and .74 mpbs for upload. The tech said it could be because of peak time. Anyhow, next day, internet wasn't working at all, so I just unplugged the modem and started again. It worked fine but still very slow internet speed. This happened for the next 2 days. Note that I got internet on 12/16, and on 12/20 after I had called them a million times already reporting problem with the service, they finally decided to send in a technician and replace the modem.

The tech comes in and replaces the modem, internet speed when he checked: 9mbps and .64mbps for upload. Again, this technician said the same thing, "It's the peak time." I tried to just suck it up and work with a slow speed for the next few days because calling Time Warner means taking a day off from all your other chores. But, I'm very ** since this morning, it's 12/26, and I was on phone with Time Warner from 9:00 am - 2:40 pm. Every single person kept routing my call from one department to the other. One technician did diagnose the problem and said we would send a tech. But somehow the call drops at 12:46 pm.

Guess what? I called back and had to start over; right from explaining my problem to diagnosing and to troubleshooting. I had the worse experience with Time Warner today. I hope there was a choice available for internet in my area. My internet is still not working. I really want Time Warner to credit me for all the time I've wasted in calling, and compensate me for the loss I had because of work.

I went to Time Warner to see what the cost was of digital in addition to my basic service. They offered me a nice little package of digital & full internet speed for only an additional $5.00 of what I was paying. Great... until I get the bill, which I had to do electronically. (I like my paper). Shock! The bill was not $5.00 more but $25.00 more (and no explanation on the electronic billing)! Does Time Warner send everyone to the Carnie School of Rip-offs? I'm 100% disabled and on a fixed income. This was not what I was told I was getting.

I only have internet service with Time Warner. And I have the road runner plus turbo plan. But everyday when it's rush hours, I only get 0.3mbps to 0.7mbps download and 0.9 upload. I called their tech support many times. Have tech came in many times. Nothing is fixed ever! Wtf, Time Warner! Go to ***.

These days, it is unfortunate that when we change suppliers, usually to get better service at a more competitive price, what happens is exactly the opposite.

I switched to TWC last July, initially for TV and Internet. The nice customer service agent on the phone promised the moon: reduced rate the first month, $21.00 or some for the very basic, fewest channel service they have available for the first 12 months, plus $14.95 for my favorite French channel, TV5 Monde since I don't really watch anything else, plus $8.99 and $9.99 for each of the two receivers. Unfortunately, the additional fee of $11.00 is for one digital video recording service, meaning that I can't record and watch my recordings on my second TV. All of a sudden, their deal, once I was the recipient, not longer seemed such a good deal.

As to their Internet service, it sounded fine too, cheaper than my current service at the time, which was going up and up: WiFi at $29.99 a month, for twelve months. And after the twelve-month period, still $29.99 a month, said the nice lady on the phone upon my inquiry. However, when I received my first bill, it stated that WiFi Internet is really $50 a month after nine months. In addition, my internet service, supposedly WiFi, is slower than my previous DSL.

Unfortunately, at the time I switched to TWC, I was also unhappy with my then-current phone service with fee going up, and decided to switch to TWC for phone too, especially since they had a wonderful "combined" offer: $19.99/month for nine months if you sign up for three services - TV, Internet and phone. I asked the customer service agent on the phone if I would be able to keep my current international provider (Telna a really good deal no hidden costs); absolutely, said the nice lady. It turns out it was not true. Once my new phone system was installed, Telna contacted me, saying TWC would not give them a "pic code", or whatever it is they needed. I contacted TWC; they said that no, I could not keep my international provider, but they had a nice international plan, for an extra $25 or so a month, plus per-minute call fee.

So, right now, I have no international service, though I was able to manage so far with Skype. The telephone deal was not such a deal either after all. And, I discovered on my bill, that $19.99 per month (plus the router -- $4.95) is not for nine, but for six months after which it is $45. In addition, I was never able to set up their "caller ID on the computer"; you have to download a special "AIM" program, after which TWC sends you a special code. I spent hours trying. It never happened. TWC remains absolutely mute on the issue. The surprising thing, though, is that caller ID works on my very old TV set in the living-room, for which I never had to do anything.

The other problem with TWC is that, all of a sudden, my favorite channel TV5 Monde is frequently unavailable at the most crucial moments. I have had to gallop from one room to the other to check all the connections, switch on, off, etc., before finally calling their technical service. There, after the usual wait, which can take up to 10 minutes or more, it's the usual drill of trying various procedures. Total wasted time each time: one hour or more, plus the frustration of being deprived of the program I was watching. I was generously granted a refund of $8 and some change on my next bill, but only after I asked several times. Eight dollars for one hour of frustration is really not commensurate. But it's not all. On three different instances, I had no phone and no Internet at the same time; the last two instances occurred within three days of each other. On the last instance, I had an urgent project to deliver, and had to consider using an internet caf. I requested a refund. Again, the nice lady on the phone told me I would get one. If I get something probably after months of haggling, $8 or so is really not commensurate with the prejudice incurred.

To top it all, I was to receive a $100 gift card, actually two, since I subscribed to the three services; the card(s) should arrive in a few weeks, said TWC, provided I sent them copy of my last bills with the previous providers, which I dutifully did on the day I switched. Well, it's now been 5 months, and still no gift card. I phoned and phoned, and emailed and emailed. I was told repeatedly to send a copy of my last bill, as if I didn't do it centuries ago, and to call their customer service. Initially, their customer service told me that I would receive the card "within two to four weeks" after switching. Then, it changed to "four to eight weeks" after switching and then to "within four to eight weeks after the first two months after switching". I have no way of checking what is going on, at what stage the process is, or if, when, how, and where that's going to happen. So, basically, I have to infer that the $100 gift card is a scam.

As soon as I have time on my hand, but certainly before these periods of six to nine months expire, I will leave TWC. Paying more to get less? It must be the new mantra. In the meantime, I advise readers to stay away from TWC.

Time Warner gave away a phone number that I have had for more than 25 years. I have paid my bills. They can't explain why they gave away the phone number. They acknowledge that the phone number is my number but tell me that I should call AT&T and get the number back and then call TWC so they can port the number back. I didn't do anything wrong. They just released the number.

I need the phone number. I have elderly relatives that know that number. I don't want a different telephone number. I don't want to spend time solving a problem I didn't cause. I have spent over 10 hours on the phone and they give me illogical answers.

Beginning in October, my internet connection via Time Warner kept going down every 15-20 minutes. After multiple service calls, it was determined that the problem was in TW's cable going to my house. When I asked when it would be fixed, I was told that they couldn't tell me when or even if it would be fixed. At that point, I switched suppliers and cancelled my service. TW is now trying to charge me $95 in termination fees based on my service contract. Since they were unable to provide me with reliable service, it seems to me that they are the ones who breached the contract. They are insisting that I pay them the disconnect fee. I am trying to escalate the issue to someone with enough authority to get this resolved, but they make it very difficult to do that.

I have several outages per month. I have had technicians out to my home, they have changed the wiring, put in new boxes. The last technician was here 12/13, and tonight from 6.pm until now 8.34pm, I am again going through the same situation, and they are going up on my subscription in January. I am disabled, a widow on SSI and TV is my only diversion. All I want is what I pay for. Thank you.

My mother is 89 years old. She does not get around very well. She has no hobbies, so all she has is her TV and unfortunately, the apartment complex she is in only allows cable and because of the area we are in, Time Warner is the only cable company. I have been online and know other cable companies offer lower prices. I thought it was illegal to have a monopoly in New York State. The problem is that her bill was just raised from $89 to $105.

She does not have internet, she does have her phone on it, but because she doesn't hear well, she doesn't use her phone much and she only watches a few selected programs like Channel 5, then some oldies like Little House, Bonanza, Cash Cab. She is not into movies. If we can't get other cable companies in our area, then Time Warner should at least offer a special rate for old folks and not rake them over the coals.

I received a very late disconnect notice! By the time I got up, everything, including my phone was off on Saturday morning, December 3rd. I just went to the mailbox on Thursday after work at 5pm on December 1st. There was nothing in the box, I have the only key. I have to drive to my mailbox, snail mail is not delivered at the house, maybe 1/4 mile away in a street grouped multiple mailbox. On Saturday, around 7 am, I drove to the mailbox. And there is a notice sent out November 26th stating that the service would be cutoff on the "day before I am reading it!" I went to the mailbox on Monday, Tuesday, Thursday and Saturday. First three are my in town days, last is shopping for the week. I see the amount $18 and change. I made a previous payment of $160 on the 22nd, roughly 90% of what was due.

I was forced to pay $202 to have service reconnected and another $22 for reconnect. That is over 11 times what was due to prevent the shut off in the first place. To me that seems a tad harsh with not a single phone call on the phone number TWC provided with a "You will be shut off if we do not receive $18 on December 2nd." Further, adding insult to injury, after seeing tons of spam emails from TWC, wouldn't it make sense to email me? Evidently, spam is authorized to send to subscriber, but shut-off notices are not. This I got from customer service representative. Another flaw if you get a phone call with, "There will be a change in your service." If you make a payment, the calls stop. Good thing. However, if a shut-off notice is issued, no phone calls to warn you, and a day late shut-off notice. It may have been printed on November 26th, but I received notice on the 3rd of December. So maybe it was mailed on the 30th?

I upgraded my internet through the Time Warner Cable website on 11/30. There, it offers specifically for my account, that I can upgrade my current service either to RR Broadband Extreme (up to 30Mpbs), for $9.99 add-on per month, or RR Broadband Turbo Plus for $10 add-on per month. I chatted with a customer service agent on 11/30, and asked about which is the better package, and he told me the Extreme is better. I got the confirmation email from Time Warner Cable for the RR Broadband Extreme installation on 12/10/11.

The technician was here, and he installed my internet service. I did my speed test and received only 20.96 mbps download and 2.06 mbps upload speed. I contacted Time Warner Cable via chat, and got told that the settings are QOS Max Up: 2,150 kbps QOS Max Dn: 21,504 kbps, which are clearly the Turbo Plus settings. Extreme should max out at 30,000 kbps, and 5,000 kbps. I spent 1 hour on the phone, and 6 hours on chat, to find out that nobody can help me.

I called the local office yesterday at 1-888-892-2253, which told me they can not do anything for me (Diane and Supervisor Stephanie), and they even told me that I can not do anything about it. Stephanie told me if I want Extreme, then I can have it for a monthly fee of $30. I want my service as shown on the website, and chosen by me through the website, and confirmed by email, and I want it for the advertised $9.99 on the website (it still shows up there when I login). I was transferred 14 times transferred within 5 hours. I have all the copies. I want my service, as advertised and confirmed. I will also forward this to the FCC and to BBB.

Time Warner is the company my coop uses. We have no choice and their technicians know. They are surly and unprepared on service calls. They don't care that our time is valuable and they are not trained to troubleshoot any problems. They can only put in plugs and even that, they don't always get correctly. What can be done? In this economy, people should embrace their work. There are plenty of hard working Americans out of work!

I called to bundle my internet, cable, and phone a week before Thanksgiving. It took over 1 hour to set up over the phone, to make sure they had all the correct information. They only had an appointment available, 1 week after Thanksgiving. The day came and no call, no show. My son had taken the afternoon off to wait, and no one had the decency to call. I called, and they (TWC) apologized and apologized, but couldn't schedule another appointment until the end of the week, Friday around 3-5.

I received the complimentary phone call the day before, stating the time of the technician's arrival, now 12-5. Again, my son came over this time at noon, waiting for the tech. By 7 PM, no one had arrived. I started to call when a white van appeared at 7:10 PM. The two men worked on switching the phone. They had nothing to do with the cable, so why it took til 8:50PM, I have no idea. When they were finally finished the contractor said "here is your new number". I said no, my number was to be ported over. He made a phone call and told me TWC needed additional information from me, and since they didn't have that information, they just gave me a new number. Well, needless to say, that was unacceptable. The tech told me it would be tomorrow, before my number could be switched over (I hope you got a drink before you started reading this, I've just started with the problems).

I telephoned the next day, and the customer service rep I spoke with said, "yes mam, all we needed was your account number, and I should be able to take care of that right away". Two weeks, many calls, and 12 representatives with two supervisors, and 1 main CNET technician later, I still don't have my phone. I have calculated that my "savings" has cost me, and my family approximately $300. From my, and my son's lost time, to the headache pills I had to buy. I was placed on hold over 20 times, 3 over 30 minutes, 1 over 40 minutes, and 1 rep put me on hold and never returned, finally hanging up on me. I was passed from rep to rep multiple times on one call. There were a total of 5 people that seemed to be genuinely concerned and helpful. Mr. Mac **, a supervisor, and the last person I spoke with at CNET, Ellen.

I cancelled my phone service with them, and as soon as I can get a replacement, I will remove everything. I am an older person, and this is, by far, the worst customer service I have ever received. I will never recommend TWC to anyone.

Asked for the $89.00 bundle gave me the $124.00 deal for 1 year, not bad, next month $143.95 what's up. Next month $163.95, hey! You can't leave, contract fine, do not bundle, look around, all old movies repeats, new movies cost extra, great time for a new company to move in, every ones not rich! TWC and DirecTVtv cost more than any utility bill! I hope Majic Jack comes up with Majic TV and Majic high speed!

I believe a number scale of negative integers is more of fit scale for TWC. I have been in contact with TWC after they willfully and without just cause terminated my cousin's services. We were not informed that his services were being suspended and temporarily interrupted. In our case, my cousin suffers mental disorder and is fixated on certain programs. When he is not able to view these programs, he becomes very violent and tends to make threats at the family. TWC is relentlessly careless and their inconspicuous decision could have caused a tragedy in my home or possible massacre. We had a very hard time explaining to my cousin what had happened and he felt that we deliberately cancelled his services. I had to conduct my conversations on speakerphone several times so that he could be convinced of what TWC had done.

We have had three accounts with TWC and all have undergone the same disaster of unexplained charges. For instance, prior to my cousin moving into the apartment in 2011, there were numerous charges of adult movies in 2007 and 2009 that appeared on my monthly bills and these were unexplained because I was caring for my mother for several months out of the year. I had addressed the issue several times with TWC and they refused to credit my account. The scrupulous methods used in monthly charges would be unnoticeable to those who would not think to review their bill and compare bills. However, I have requested copies of bills from 2007 and the first and several other statements do not appear. I clearly remember being billed twice in one month and TWC refused to fix the issue. They begin with a bill that states I owe a previous balance of $402.00 plus current charges which proves that TWC's billing method is confusing and misleading. A customer can pay as much as necessary and the amount is never diminished.

According to TWC my husband had incurred $3,503.85 for one year. In February, there were three statements produced concurrently. The billing period does not follow a month-to-month basis and I was informed that we were not charged for equipment via phone. However, the billing statements clearly posted the charges. Let us think systematically, if TWC charged a dollar more than the last bill and continued to do so gradually then we must figure that TWC has at least a million customers and a dollar a customer would be a million dollars. This is the greatest scam of all times. I closely scrutinized my February thru April bill and I found that the additional HDTV service was $2.99 and later increased by .50 cents to $3.49.

There were other fluctuating price changes as well. When you accumulate cents it becomes dollars and dollars accumulate to larger amounts of money when you calculate in mass numbers and totals. TWC's method of pricing and charges clearly defines why customers are canceling services. Nonetheless, the early termination fee is against federal laws and binds the customers to poor and inoperable services that are high priced. This company lies to customers at sign-up offering all sorts of catchy promotions and deliberately fails to inform customers of the fine print of the promotions.

Returning back to my cousins' account, he was told that he owed only $50.00 or so after canceling services and disputing the charge of $140.21 dollars. In a recent bill sent to our home, the previous balance reflects $78.22. Now, I have confirmed more than 4 times that it was actually a little more than fifty but less than sixty. This clearly indicates the inconsistency and their ability to modify a customer's bill to their discretion. TWC has become a consumer giant through swindling customers and overcharges. I am seeking to expose TWC and to file suit against this company for the details listed above. I think it is time that customers fight back and demand more really. These companies advertise falsely and promise customers the best possible service when TWC representatives lack professionalism when servicing customers. I welcome legal counsels to contact me as soon as possible.

These price increases are criminal, 15% from last month to this month! I wish I could get a 15% increase from my employer without doing more or providing better service.

The price keeps going up with nothing changing! The price of my DVR has gone up, and nothing has changed. How can a DVR change?

When you signed up, they promised you all kinds of discounts and now the price just keeps on going up! If they can offer a package deal for 90.00 dollars then what should I pay if I have the triple play. There's nothing special about having all three with Time Warner!

I have had this terrible service for years because they don't offer anything else out here. In the last 6 months I get disconnected from the internet 2 to 3 times an hour. When the techs came out, they said it was the wiring in my wall. So for years it worked fine; then in the last 6 months, the wiring in my wall miraculously starts to be a problem. Techs have been to my house 5 times and they cannot fix it; luckily, FIOS is in my area. Good riddance, you piece of ** ISP. I cancelled my service. I will tell everyone I meet to never use Time Warner Cable.

I signed up for a two year deal. Two years of no change in price. One year after the start of the contract, the price went up about $1.50. A couple of months later, Another $1.50, and a couple of months after that, the same thing, until eventually, I was paying $8.00 over the original price. I tried to cancel my service as soon as my contract was up, and I've been calling since November. I've called about 5 times. The first time in November, I was informing them that this would be my last payment, since December of 2009 was when I started the contract, and they told me the contract was already finished, and that's why the price went up. Then, on a later date, someone else on a different occasion told me it wasn't up until December 6, so I set up the cancellation for that date.

My son took the cable box and modem, and they turned him away saying, I still need to call and cancel the service, and i called later that day on the sixth, and they changed it to the 20th, and I was just really fed up with them. They charged with out hesitation once you break the contract, and they act like they can do what they want, whenever they want.

My internet connection has been slow, so the rep talked us into signing up for RR Extreme 30x5. Well, since I signed up for it, my internet has got worse than ever. I have had so many techs and supervisors in my home; none of them can figure where the problem is coming from. They just keep on billing me for this service but I am not receiving it. I can't even play games online anymore. Then they tried to sell me another IP address to play more than one PlayStation in my house. Why would I purchase additional services if they can't provide what I am paying for? They just keep saying they will compensate me when this is resolved; it has now been three months.

I think time is up for Time Warner Cable. Also, how can they advertise on television about service to run multiple deices but then they don't tell you that you can't run more than one gaming device that it is actually for office? That to me is false advertisement. Anyone else having this problem: paying for 30 mbs but only receiving up to 10? It's time to find another internet provider. I'm tired of being given the run-around.

My husband and I had an appointment today for putting in phone service, and downgrading cable. Our appointment was 11 AM to 1PM. I called at 1, because he technician had not called, nor arrived. The rep was very nice and put in a call to dispatch. She said the tech should be at our home shortly. I called at 3PM, still no tech or call. We are really disappointed in this service. We have to put our lives on hold and we had things to do today. We were home all day, and no phone call from the tech saying that he was late or anything. We have scheduled again for Thursday morning, against our better judgement.

I had an outstanding bill of $85 in which I contacted Time Warner to pay off. I sent the check to them on the 8th of Dec. 2011. I then called to schedule a new service at a new address. They scheduled a time to come out and install cable/internet. Several days later, I received a call from the fraud unit stating that I had a outstanding balance and until it was paid, they could not connect my cable. I told the lady, Kerri, that I had sent a check in for $97 due to the fact that the man I talked to had said there was a processing fee. Kerri said they had not received the check as of 11/28/2011. She asked that I get a copy of the statement showing where the check had went through my bank. Kerri was very rude and acted as if I had committed a crime.

When I asked to speak to her manager she said, "My manager doesn't take floor calls. I can give him a message but if he doesn't think it is important, he won't call back." I have called Kerri several times to find out if she received the fax and if they had located the check, but she never calls me back. It is now Dec. 5 and I still do not know the status of my check. Very poor customer service and I do not know who to contact regarding this situation.

I will not do business with Time Warner again. I decided to go with AT&T. I was very impressed with their customer service and the way they handle business.

I called Time Warner Cable and was offered Internet service at a total rate of $65.89/month for "Turbo Road Runner High Speed" Internet service and Mobile Internet service (2GB/month 2-year contract). Upon receiving my bill, I was billed for $77.94 for these services. Additionally, I was charged a one-time service fee of $29.99 for "Upgrade Mobile Internet", which was previously undisclosed. Upon contacting Time Warner Cable customer service, I was transferred to various representatives who were unable to confirm the package rate I had been offered.

After spending 2 hours on the phone with 5 different representatives from various departments including local San Diego Time Warner and the mobile division, I was unable to get the rate I had been originally offered. Since the original offer had a 2-year contract, I was unable to cancel without a large early termination fee. Also, while Time Warner Cable has a "30-day" cancellation policy, I did not notice the different rate until the bill was sent after 1 month. This does not leave enough time to respond. Several representatives also hung up on me when asked to disclose their name or contact information.

I believe it is deceptive to offer a low rate just to get me to commit to a 2-year contract and then charge a higher rate than was promised. Additionally, once the deception is realized, they charge an exorbitant termination fee. Customer service also seems designed to discourage customers by saying "I don't know anything about it," "I'm not authorized to change anything," "Oh, its only $12 more a month, you are getting a good deal," or hanging up on you so that you have to call back and wait for another representative and re-explain the whole situation again. Additionally, excessively long wait times for the "cancellation representative" also seem designed to discourage cancellations.

I received an unsolicited call from Time Warner asking to upgrade to their "Signature Package" for an additional $29.85 per month. I told them that the only additional service I needed was the faster Internet service and that I was already paying $251.25 per month. They then told me that I could get the faster Internet service for just $2.85 per month. They have billed me for the additional $29.85 per month and refused to adjust the bill.

After filing complaints with the York City government, the New York State Public Service Commission (181646) and the Better Business Bureau (complaint no. ID 8794066), Time Warner offered to adjust the bill for only 6 months going forward. I rejected their offer as inadequate as the adjustment should be for the duration of the services, not limited to just 6 months.

So far, NYC, BBB and the NYSPSC appear ineffective and are willing to accept any paltry offer by Time Warner as acceptable. "Enough is enough" of these large corporations taking advantage of consumers. We need to take action! Occupy Time Warner. Class action lawsuit by similarly affected consumers.

Time Warner has owed me a refund of $140 since July 2011. I have a statement balance of -$140 they sent me on July 19th. I waited patiently for my refund because they said it would take up to 6 weeks. I've called back now 4 times and they say it's still "in processing" because they tried to send it to me but it was returned. I don't believe this because the statement I received was at my new address and they have the new address in their billing department. Every time I call, it takes 10 minutes at least to get to the "right person" and then they can't do anything about it. I always paid my bills on time to them. I wish I could put it on their credit report!

Years ago, when I first set up my internet service to be Wi-Fi through Time Warner Cable, I called the company to ask what my router options were. They told me I could buy my Netgear router from them for around $45 or so or buy one from another store. Either way, the router would be mine when I cancelled my contract.

Well, I cancelled my contract to move to Seattle at the end of September 2011, returned my equipment and left. Now TWC is calling me and telling me that I owe them the Netgear router back or I have to pay them $81.49 for it?! And that I was renting it from them and hadn't purchased it.

I offered to mail it back to them if they refunded me the money I paid for and the customer service agent I spoke with just kept repeating that they don't sell the boxes, only rent them. So either the original rep I talked to lied to me to get me to pay more money than I needed to about a policy that didn't exist or they changed the program without notifying me.

Either way, I own this box and I won't just forfeit my possessions to a greedy bully of a company.

Mom died recently and she had Time Warner cable TV and internet. Well, during the illness, etc. and her death, the bill went to 180 dollars and was shut off. I tried to pay them off but mom's bank account was frozen because her estate has to go through probate. So I tried to turn the internet on at her address in my name and they are requiring me to pay off her outstanding bill. Hey, it wasn't my bill.

We had a low balance in our checking account because my husband had been laid off from his construction job for a bit. They cut our Internet off, but they said if I would submit a check for $50, they would turn it on but not cash it until a few days later, until we could put a check in the bank. They didn't wait--they tried to cash it immediately and it was returned. Then they did five more times, resulting in being charged for the amount five times, but a negative balance of $25 fives as well for them, sending our account in the negative. Good freaking job, worthless company.

5 five months ago, a storm passed. A lightning struck close, ever since, my high speed cable goes out when it rains. Many calls and 5 trips by their servicemen, it still goes out when it rains or is foggy.

I wish I could give a NEGATIVE star to Time Warner's Customer Service Department. Pathetic is the only word that comes to mind when describing how well their staff was trained. No one knew anything about any of the promotion. It took a customer services representative 47 minutes to input my address. That's right. Just to put in my address and she still got it wrong! How does one input 4F instead of 6C?

After she supposedly input my information and created my account, she transferred me to the department that was in charge of confirming my appointment and services. The person I spoke to was rude, uneducated and told me a pack of lies after which she had hung up after taking my social security down. I called back to speak with a supervisor.

After a 20 minute runaround, I had finally come across "Amy" the supervisor which notified me that my SS was not even required or my date of birth. She solved my problem and fixed my address within minutes. However, I don't understand why it is so hard to have a flexible appointment times? I mean 9-12 and 2-5 are hardly flexible when you have a full time job. If Fios was offered in my building, they would be my first choice but unfortunately, I am stuck with cable until Fios comes to the rescue!

I was charged for a PPV event that I could not see in my TV. I wanted to see a box fight, and followed the screen instructions, and a pop up stating that the fight was not available. I did not proceed further, and switched to other channels. I saw my online account, and found the charges for this service. I called the company and they were not able to solve it. They conceded a $20 credit. I asked for a copy of my contract, and they said there is none (?). I asked for their process to file a grievance, and it was also unsuccessful. They forwarded me to their "contact us" hyperlink. The same link that brought me no results.

The charges are still in my account, and I am not willing to pay for a service that was not rendered.I wonder if there are more "hidden" customers experiencing the same situation. Please email me a copy of this statement.

I carried service at two addresses for over a year. My boyfriend and I bought every UFC PPV in that time period. We moved out of one house and ordered a Tivo for the other (after calling TWC and confirming we would be able to utilize every feature we were currently using on their horrible DVR). Two customer service calls and representatives later, we discovered Tivo makes it impossible to order PPV. We wasted over $400 on an HD Tivo box and we can't even watch the fights now.

In the meantime of all of this, we spoke to the rudest customer service person about shutting off the cable at the other address. She insisted she couldn't reduce or turn off the cable at the house until we turned in the equipment (the house was over an hour away making it terribly inconvenient to just go get). Amazing how another call two months later and they shut it off with no question or problem and tell me the equipment will show on the bill until it's turned in.

One but it should be zero, Time Warner Cable sucks. I have met only one person that acts like they care if they get the problems fixed. They will hang up on you, they can't hear and they in general act stupid and most of them are stupid. I have fifteen channels that I cannot get which I pay for every month plus one that I pay extra for and it has been two weeks and I still cannot get these channels. The one person that cares tried to fix it last night until midnight and he was in Goldsboro, NC. It a shame that someone from another town took time to listen to my problem and tried to fix it while the people in Raleigh are lazy and not good. Another thing they lie through their teeth. A supervisor told me last night that I had canceled with a service representative three times and that is a complete lie. They try to make their selves to look good but they are a bunch of no good ****.

They stated we owed them some equipment from our previous location - we moved. We explained to them that we sent it back. After a couple of calls, they agreed and told us we would receive a credit for the amount $392. Next month, the bill came. Guess what, they charged us again. After another phone call, it was resolved. So, today we got a call from a collection agency saying we owe TW $392. Needlessly to say, we aren't paying and now have to deal again with TW. I plan to file a complaint with Attorney General here in CA. We made the mistake going with these losers. Avoid them at all costs.

Time Warner Cable claims that they do not offer digital channels without a digital cable box; however, they are available through the regular basic cable connected into my digital televisions. I have one digital cable box but do not wish to pay the fee for two other boxes. Therefore, the other two TV's are connected to the cable cord without the box. We are able to view all the local over the air channels broadcast in both digital and analog along with the digital cable channels that are available through basic cable. I sent them an email requesting a list of the digital channels in my area and received the following response:

"I understand you would like a list of all digital channels that does not require a cable box. I am sorry to tell you that we do not offer digital channels that do not required a cable box. All digital channels require a cable box. Additional our list of channels can be found at **. On the basic and broadcast list, all channels with the * symbol are digital and they do require a cable box."

Besides their poor English, they are lying about not having digital channels available without a digital cable box. Both my neighbor and I receive digital channels and all I want is a list so I don't have to figure out myself which one is which. Time Warner wants me to rent two more digital cable boxes and remotes at about $8 each so they can make more money. They also claim that we don't have to sign a contract. However, there is an agreement with an early termination fee. When this "non-contract" is up, I will be switching to any other company such as DirecTV, Verizon, or Dish Network. If they remove the digital channels that I currently receive, I will take them to Small Claims Court and have my "non-contract" terminated early.

I've been using the Time Warner internet service for over 5 months and I can tell you that their internet service has never been good for a single day. We are supposed to have 15mbps speed. However, during the night time everyday from 7PM (sometimes even earlier) to 1AM next morning, we can only get 1 or 2mbps. After contacting Time Warner for at least 50 times (each time you have to wait in line for over 30 minutes) and wasting a lot of time with their engineer, the problem still exists (it seems that they don't even know what is wrong).

Moreover, their HD cable service also ** during that period of time. The picture quality of the HD channel becomes a lot worse and sometimes even pixelated. They gave half of the internet fee back as a refund but to be honest, I don't think we received half the service they promised. Last but not the least, Time Warner is among the only two cable companies that does not allow their customer to use ESPN3 via Xbox Live. Shame on you Time Warner!

I came home one day (11.9.11) to find my cable off, when I just made a payment the following day. So, I called Time Warner Cable and the woman put me on hold. A few minutes later, a man was on the phone. I asked what happened to the woman I was talking to. He said, "She sent you over to me, the lost prevention." I said, "What is that?" He told me he couldn't speak with me, because he needed to speak with my husband, being that I am not on the account. He wouldn't explain to me what this was other than it's a new department. So, I called my husband and told him what was going on and to call this guy. My husband was busy and working. He called him after five and spoke with Chris. My husband told Chris, "I will call you back in a few minutes with my wife."

My husband called me and told me that they turned off our cable for a bill we owe them from five years ago when we lived in Brooklyn. I said, "What?" My husband did a three way call to Chris back. But he left even after my husband said "I will call you right back with my wife on the phone". We got a nice woman on the phone. I said, "How can you turn off someone's service for a bill from five years ago, without a letter or phone call?" The woman said she would send Chris an email letting him know that we want a copy of this bill that they say we owe five years ago, and also left my cell phone number for Chris to call me back. The following morning, around 10:45 am or so, I got a call from Chris. But again, he would not speak with me.

Now 11/11/11, I turned the TV on for my son and it was off again. Now I'm angry! I called and got John on the phone. He is no help and told me I owe this bill. I said to John: "How do you close someone's cable without a call or letter? This account I have now has nothing to do with the one from five years ago. It was closed! And I was able to open a new one, not only from the first place I moved to from Brooklyn. I put one at my second place in Staten Island." John said it does. How? There are two different accounts I told him.

He said, "Well, how much do you want to pay? You don't need to pay the whole thing. You can make a payment plan." I told him no! Why should I pay for something you say I owe without a bill? He said, "Well, did you leave a forwarding address?" I said, "I've been with TWC for 10 yrs. so you have my address!" I got nowhere with this John. He only wanted me to pay this bill that I don't even know if I owe from them 5 years ago. What TWC is doing is illegal. They should not be allowed to just turn off your new account for an old one that was closed and also wait five years to tell you this.

They promised me a $100 gift card for switching to TWC from Verizon back at the end of May 2011. I never received the card and every time I call the customer service, they seem mystified about it and tell me to talk to a different department. I always get switched to different departments but never got the card. I'd say that's false advertising. Also, I've received horrible customer service the past two days. I had to call for a technical support issue.

When I called yesterday, the wireless specialists couldn't hear any incoming calls which the representatives told me that there was a technical issue and would be cleared up sometime later that day. I called back tonight, was on hold for about 20 minutes and got to talk to someone who sounded like he had marbles in his mouth. He didn't seem to know anything and his stories/instructions kept changing. I finally got fed up and hung up realizing that I'm just wasting my time.

Very poor CSR at Time Warner Cable. I received a bill with charges/services not asked for or very poorly explained. They are crafty at placing the blame on the consumer. TWC did remove charges, however I had to push the matter to receive it. The market in the Winston Salem area is limited in service for cable. I feel their automatic price lock renewal process is a shame, very deceptive. I gave them one star for their standards of practices/services and shameful corporation practice, and poorly defined business practice to change the plan without upgrade fees. Please share this to spare others from unnecessary fees and charges. I feel the costumer with this company has zero rights unless you pay extra to receive/cancel it.

I have paid off an account with Time Warner Cable in the amount of $205.43, and I have called to speak to someone about making sure that this is removed from my credit report as soon as possible, as of Friday, Nov. 4,2011 around 2:00 p.m. I finally got someone that day at 10:30 p.m. this account has been paid off since Oct. 28,2011.

I have been on the phone, been transferred from customer service in all of over the world, it seems like no one can give any information on what I needed, which is to send a letter by email or by mail saying that this account has been paid in full, and it will be reported to the credit bureau. I have spoken with Richard, a second level supervisor, and he gave me a ticket #274702. Then spoke to a Ronnie, that gave me a different ticket # 274535. When I asked to speak to a manager, he said they don't have a manager in his department.

I went to the local Time Warner Cable local office to speak to a supervisor at 9AM. I was told Ms. ** was in a meeting, so I left my number for her to call once she got out. I have called back about 11:00 AM, and still no return phone call. For a company this big, and not one person who can help, it is a shame. They take your money, and now they can't return the favor by making a simple letter saying that the account as been paid off, and they will notify the credit bureau.

I have also faxed a letter that I have paid credit management in full to a Mahasin **, and left a number for her to call. Once again, not even a call back. The worst company I have ever dealt with. They need to revise their entire team. I also explained to them that I was closing on a mortgage loan, and need the paper work. So sad. This company needs help.

I have a business account with them. In April, my office administrator made two payments to Time Warner, one of those payments was never credited to the account. The two payments were of different amounts, so they can not claim that they got confused. I contacted customer service, and was told it would take 3 days for their billing department to do research, and find out what happened to the other payment. They claim that their system only shows information as far back as 6 months. I wonder how many other people this has happened to and did not notice.

I have been a Time Warner customer from the start. The area I lived in was Comcast until TWC took over. So, in essence they have taken over. I lived in an apartment and we are not allowed to get a Dish. If I could find a company that could offer a bundle package I would be first in line to leave TWC. They seem to start everyone off with their "bundle special" only to slowly increase your bill. With my cable, internet, and phone (which doesn't work), they wanted to charge me hundreds to dig around. The last time they did that they hit a water pipe and flooded my entire place.

They only took 4 yrs to step up and pay. Now my bill is $200.00 per month and, that's for only two tiers, not every channel. It is also not their fastest internet available. I asked them to cancel the phone line and they said that my monthly bill would go up from $200.00 to about $250.00. That's with taking away one of the services? They said I get such a great deal because of the bundle. They are criminals and something needs to be done.

I am sick and tired of Time Warner's rate increases. My bill has increased 20% in the last year. The recent rate increase was $11 in one month. I think this is incredibly ridiculous. This company should at least be able to guarantee prices for 12 months. However, the company will not. The increases happen every 4 to 6 months. This is completely ridiculous.

When I called Time Warner for a resolution, I asked to speak with a supervisor and was told that they were all busy. The customer service representative offered to have them call back in 2 hours. Who has time to wait 2 hours for a return phone call?

This entire situation is horrendous. There needs to be a rate ceiling placed on this company. Time Warner has a monopoly in the city I live in. There are no other cable providers available. Please, some agency needs to address this unethical practice. By the way, I also find it highly offensive that Time Warner does not appreciate or acknowledge loyal customers. Any new customers can get a guaranteed price for 12 months that is lower than those of us who have been with Time Warner for years. I rate my overall experience as negative one million stars!

I moved my internet service with Time Warner and added Cable TV to the new location. They offered me a plan on the phone for $75 total, including taxes (the conversation was recorded). They came to my house and installed all the equipment, and later on, I got a bill for $124.

I called to complain and talked to a few supervisors who told me some of the billing is wrong and they would locate the call and honor what was sold to me on the phone but they are not fixing the bill. Instead, they keep transferring to different departments. They tell me that they would call back, but so far, no one has. When I called to cancel the service, I was on hold until my call got disconnected.

We have had pixel issues and internet issues for over 8 months now. Techs keep coming to our house, saying they fixed one problem and created another. Or techs arrive and say they don't have the parts to fix a problem, but they will submit a ticket and have someone fix the issue. No one ever appears! Recently, I called again for repair, and someone showed up and fixed an issue the previous tech caused and left.

I checked one of the cable boxes and found he cut the wires to the kitchen. I called and they said they would call me back before 5 and get someone out. No one ever called! I called today, 11-5-11, and they can't get someone out for 3 more days. The supervisor was too busy to come to the phone, but I was told someone would call me back! So I'm paying for a box and remote that do not work, TWC management has zero respect for customers, and my next call is for DirecTV which I had!

I started my service with Time Warmer on November 2009. The services were the same as all other cable companies. They charge $99 for the triple play plus HBO/Starz/Showtime package, which is about $150 after tax. However, after the first year my bill shot up to $170 (or $80) after tax. I called in and asked why it went up. They explained that it was because I got a special deal for the first year. I wasn't too happy about it, but I was like whatever. I took off the HBO package and kept the regular triple play ($138 a month now). So after later, my bill shot up again to $150.59. I called in once again and asked why. They told me that the special package is over, so I will be paying the normal price--really?

Three years with Verizon Fios (without signing any contract) and they still charge me the same from day one. I asked why I was never told about this special deal, and the representative over the phone simply said, "Well, that's what our customers pay normally." Really? After two years of being a loyal customer and I have never late on my payment even once, I went from paying $150 a month that gives me everything to paying $150 a month (and still going up) for a basic cable package? What kind of retail experience are you guys practice over there? Screw loyal customers and treat new customers better? I'm in the retail technology field myself, so thank you for all your crooked retail practice and customer treatment to make me better in my field

I had a triple play contract with TWC. After a month of service. I decided to switch to Directv, but keep internet with TWC, only if TWC would keep me at the new customer rate of 29.99 per month. I called TWC and asked if I could keep this rate, they said yes, so I the triple play and retained the internet. When I received my next bill they were charging me 39.99 for the internet. I called up, and TWC told me that the 29.99 rate was only available to new customers and that I was no longer a new customer. I told them they said I could stay at the 29.99 but they said it didn't matter.

I held a two year contract at Time Warner (phone/Internet/cable bundle) that was due to expire within 30 days. My renewal letter said that if I did nothing, my contract would renew at a wonderful rate of $149 per month. I was currently paying $128 per month. I called to discuss available packages and found that I could upgrade my service at a $99 per month, but it was too soon to make the change without incurring $150 in cancellation fees. I waited and called back one week before my contract expired to set up my better rate and was told again that it was too soon. I was assured that I would have an entire 30 days after my contract expired to make the change and not to worry.

Imagine my surprise when I opened my Time Warner bill and discovered that they had already begun charging me $149 per month! I called again, this time, well within the 30-day cancellation period to change my contract. Sure, they could change it, but the $99 per month deal was no longer available. I could get a $106 per month deal. That was fine. I asked if they could send me a new bill crediting back the difference between the $149 and the $106--surely, they wouldn't expect me to pay the $149 rate if they had given me a 30-day window to make changes, right? Wrong!

They expected me to pay the $149! The refused to make the $106 retroactive 20 days! I spoke to a supervisor who told me the same thing. I asked for his supervisor and was told that I had gone up as far in the company as I could and it was too bad. I called back again and spoke to an agent in retention and was told the same thing.

I have similar problems with the pixels. I thought maybe it was my TV , but I am seeing it is as Time Warner issue, plus I have times where the station I have on will go black for a few minutes. The latest thing is not getting any channels beyond a certain channel. It will say, "Not available, please try again." Now, they are raising their rates again. All the money this company makes and with the economy the way it is, they just keep raising and raising.

I don't like calling them when I have a problem because when I upgraded and got phone service last month, they didn't come when they were supposed to. Then, they had my phone call on hold for 45 minutes and then had me in a different regional area, then shut my phone off because someone didn't fix my account. You think I got credit for no service for 3 day? No. I am seriously thinking of switching providers, they are too money hungry for a ** service they provide.

I keep having problems with the pixels messing up on Time Warner. I had this problem last year but actually had two technicians that spent almost two hours working on the issue, both inside and out. After determining that it wasn't anything at my location, these two gentlemen somehow got the problem corrected. However, I've had the same problem since July 2010, only worse. A technician only checked inside the house and said that he would turn in a report to have someone check the main hookup on the line. I had a technician out on October 29th; same results, no problem within the house or in the steel box on the pole and would turn in to maintenance.

Today, October 31st, I have the same problem. I called again and guess what? There is no record of any problem on my account work order completed on Saturday. I can only send another technician out to check again and they can't contact maintenance and can't do anything. I ask to speak to a supervisor and was put on hold for over ten minutes only to be told that someone would contact me but didn't know when. And now, I get to pay an increase in my monthly bill.

I have had the same issue for approximately 5-6 weeks now. Every night, my internet service is down. I have to reboot, sign in again and then it is okay for about 5 (yes, 5) minutes. I can't get an email unless it happens in the 4-5 minute period. No emails until 5AM. I pay for a 25-hour service and never gets it. My modem was exchanged a few months ago. It is a Cisco systems 2100. I want Fios but they won't wire my building, so I'm stuck with this horrible monopoly.

We are having many issues with our cable box A. I requested a new cable box be installed. The repairman came out and had an old, at least three years old, cable box, saying that was the only box the warehouse would give him. We called customer service and we were assured that there would be no new boxes sent out, only refurbished units that were questionable as to their use. What kind of garbage is that? We have been a customer for over twenty years and we are being treated like we're nothing to them! Isn't it about time that big companies like Time Warner treat their customers like people and not like just numbers on their bottom line?

Time Warner has had regular email outages from 12 AM- 6 AM EDT, shutting down mail service on the West Coast from 9 PM to 3 AM, without any warning. When I contacted their online chat help, I was told, first, that there was something wrong with my computer. Then I was told it was my browser speed, then they finally told me they had a 'scheduled outage'. I asked repeatedly why they did not announce this to their customers, and I kept getting answers to other questions I didn't ask. The chat help person seemed barely literate and unable to understand questions.

I have Time Warner cable at home. It keeps dying on me. I call people to fix it, but the problem never fully goes away.

I paid a bill in full. Time Warner applied the payment incorrectly. One year later, they have charged me fees plus the bill once again to pay. I have disconnected services due to their error and incompetence. At this time, there are no other providers in my area to switch to. They are awful.

After numerous experiences with the repair people with Time Warner, the most unusual was the most recent one who is a TWC technician and not a subcontractor. He spent nearly an hour here explaining that the last guy who had come out two weeks before was a subcontractor, and he didn't really care about doing a good job. Well, guess what? The problem of freezing channel guides and no data available continued. To make the long story short, ever since their upgrade' we have nothing, but trouble. We have to reboot our cable box every couple of days. Let's see if Verizon FiOS is any better. I have zero patience for things that should work and do not; especially when Time Warner swears it's fixed and apologized. Get away from me Time Warner cable.

I switched to TWC in June of 2011. I had nothing but trouble from day one. First, they never showed up to hook up my service after waiting 2 weeks (so they could port my current phone # over). They finally hooked me up and the trouble really started.

My dial tone and internet would intermittently go off. I was missing important calls and got kicked off the internet in the middle of meetings. I called at least 10 times about this. They scheduled me for a tech to come out telling me to make sure someone over 18 is home. They stood me up 3 times. They did send a tech out who actually showed up 4 times. I had to leave work early several times to wait for them. They never fixed the problem. It continued into Sept.

They escalated it to a supervisor. I called him 2 times and never got a return call. I had to unbundle and go with Windstream for my internet and phone. I wanted to keep my cable but I had to downgrade because they were going to charge me $80.00 for basic digital with the DVR. I had to take the DVR box back to their location along with their modem and switch for a regular digital box. The rep never logged that I returned the modem. They tried to charge me $100.00 for the modem. I had to call their corporate headquarters because they expected me to drive 30 min. to their location to straighten this out. They finally took it off my bill. Now the box they gave me doesn't work because it is not authorized for use.

A tech is supposed to be here today. Of course, once again I have to wait here to see if they show up with a new box. It turned out that the first tech that hooked me up cut my phone line. My husband fixed our phone line but how did 4 of their techs miss the cut phone line? This has been the worst service I've ever had in the history of any service!

TWC is keeping my money which was pro-rated credit that I overpaid. Their equipment was returned in June 9th and they have had my credit since May 2011. I have called numerous times and no one is willing to help me.

Like the author below, I was promised an introductory rate that was supposedly good for one year. After three months, my price jumped $20. When I called to complain, I was told that I had been misinformed, but as a courtesy, TWC would extend the promotional price for three more months.

When my next bill arrived, the price was still at the inflated rate. When I called back to ask what was going on, I was told that although I had been promised the lower rate extension, that promotion was no longer available and that the higher rate would be charged. Bait and switch.

I just got off the phone (after a long wait on hold) with a supervisor. He told me that I was given misinformation, and also told me that I could not use the recording of the call since, "he had not given me permission". Yet TWC's own recording say calls are recorded for training purposes. Isn't this fraud? They have records of promising me the lower rate. I have the call proving this. And then they just say that I had been "misinformed", and go on with the higher rate.

What a deceptive, unethical organization. This is what happens when the the cable companies buy off Washington, eliminating fair competition. These guys can lie and cheat. And if you want broadband Internet in Los Angeles, this is your only choice.

Time Warner Cable is a crook. The customer care representatives and supervisors in their retention department is uneducated, rude and blatant liars. Due to their atrocious customer service, I asked a supervisor to immediately disconnect my service. At that time, I was told that because I had no service for thirty days yet, I would have a zero balance in my closing bill. The service was disconnected, but they never picked up their equipment as agreed, and they continued billing me.

After receiving a closing bill for $299.95, I once again had to spend an hour out of my busy day to call and to speak with an uneducated, rude girl by the name of Carmen, who said she doesn't know how long it would take before she can get a manager on the phone. I told her that I'd call back and have another customer service person transfer me to a supervisor. When I did, I was transferred within less than a minute. Unfortunately, the supervisor, who identified himself as Alfredo refused to acknowledge the problems caused by the supervisor I spoke with a month ago, who assured me that my closing bill would show a zero balance, and told me that I currently owe $299.95, even though they disconnected my service a month ago. They were not supposed to bill me for services prior to the disconnection.

I was talking to someone that said they would help me with my bill. I was paying $211.00 a month for all 3 services. It was like making a small car payment just for television, phone and net. Come on, really? Well, needless to say, no longer for me. I can also show you how to cut your bill in half. No gimmicks , no scams and not a dime out of your pocket

I signed up for service with Time Warner in December and it was installed on December 26, 2011. I had 4 technicians come out in January alone. I talked to a representative at Walmart table or booth, who told me that if I am not getting the service, that I should not pay it. My screen was pixelating. Tiny little boxes would pop-up all over my screen.

I had a total of 13 technicians come out to my house. I was told today that after 2 or 3 technicians, they should have sent a lead technician to my house. All of the technicians claimed to have fixed the problem, but none of them thought that it would be logical to actually stay and watch the TV to see if the problem was resolved. The problem was never resolved. We prepaid our bills. We prepaid in December for January. We got billed for February on January 15 or so. I waited to pay to see if the issue could be resolved, so I didn't pay for February's bills until February. I got billed March's bill on February 7. I was upset because they were charging every three weeks.

The representative I talked to today, said that I was billed every 15th, which is still crazy because my first bill was on the 26th of December. If I have had direct deposit and I paid every time, on time, I would have been charged for an extra month. I called numerous time, but I refused to call everyday and waste two hours of my life everyday, so I only called once a week. Apparently, that was not enough for them.

I have a debt with Time Warner. I refused to pay for the service that I was not being provided with. I had two television, connected to two DVR and both are pixelated, all of the time. One of the boxes had broken, and all of our "messed up" shows that were recorded got deleted. The box had reset itself.

In April, I received a credit of $87. I loved the Internet service but the cable sucked. All of the technicians said that my signal was too low, and when they came out to actually "fix" it, they all said it was too high. I talked to a supervisor today who said that they don't give out lots of credits, that they have a limit. I asked what the limit was. She had to think about it. A couple of minutes later, she said three. I asked why I only received two, she had no idea but my account was 18 months overdue and I hadn't spoke to anyone last year, except that I talked to several people until August. My service ended in May. They billed me in May for June. They billed me in June for the equipment that they picked up early May, $400 something for that.

I called them until August 2010 and I only stopped because I was going to school full time and working, only getting 3-5 hours of sleep. How can I have time to call them?

I was told that every time I have to have someone come out, I would get credit. I only got one technician credit for $20 in January. I also read on a website from 2011, which is outdated but relevant, that some cities were suing in California due to poor service because Time Warner "took over cable systems from bankrupt cable operator, Adelphia. My area had Adelphia before Time Warner Cable. I live in NC, all the way across the country, but I am experiencing the same issues. I did not receive any help. I refuse to pay this debt because I received such ** service. I would gladly pay for the Internet, but I will not pay for service that they failed to provide me. You would think that after 13 technicians have come out about the same problem, that they would give credits for my hassles. I should have canceled immediately.

I was told that I didn't ask for any credits, but I asked each time and I was told each time that I would receive credits to my account. I was also told that I would receive a credit every time a repair technician come to my house. I am so disgusted with Time Warner!

They refuse to work on their CMTS network side. The service keeps dropping 3 times an hour like clockwork and is not an intermittent issue. With that, I was unable to work on internet.

I called Time Warner customer retention to tell them that I was cancelling their digital TV due to price hikes and better offers from DirecTV. The representative tells me, after speaking with a supervisor, that my bill will be reduced to around $82 a month before tax for the same service. At night, I go online with customer service representative to see what services I was getting. She said everything stayed the same but your price would be around $87.

So, I called retention again and the lady on the phone told me that now, my price would be $92 before tax so around$ 97 a month. I told her about the deal that their department gave me and she said that there were no such deals available but if I were to cancel my TV, she would offer me internet for a year for $39.99 instead of $50.99, which is a rip off! I flat out told her, "You guys lied to me to keep me as a customer."

I hung up and the next day, I called the same retention department to finally cancel the cable. The lady told me that she would have to email the retention supervisor to approve my deal as they weren't taking calls to supervisors at that time and that there were 3 different retention departments.

Three years ago, I upgraded my services with Time Warner and agreed to a 2-year contract. It was explained to me that if I canceled before 2 years, I would have to pay a penalty. There was no mention of any future contracts. This week, I called to ask about increases to my bill I've been noticing over the last year, and to possibly cancel my account. I was told I'm currently locked into a 1-year contract and would be penalized for canceling or changing my plan to a lower price. I was told there is a 30-day window once a year when I can cancel or make changes. But if I miss that window, I'm automatically locked in for another 1-year contract. The rep I spoke with said we should have received a letter in the mail in July or August explaining this. But we did not receive any such letter.

I have two issues with this: I never agreed to renew for another year. And these terms were never explained or agreed upon when I began service with Time Warner. Secondly, if I was locked into a contract, there should not have been any rate increases during that contract. Is any of this legal? I know of no other company with business practices like this. Every cell phone company, gym, appliance leasing company, etc. I've ever dealt with has automatically switched to a month-to-month basis at the end of the contract.

I added premium channels to my channel line-up in order to get Fox Business News, which I want to watch while eating lunch in the kitchen. I now find that they provide this on Ch 223, which is well above the range of the flat-screen that is in the kitchen, a set bought no more than a year ago. I believe that making FBN inaccessible is politically motivated, and I object.

The simplest way to describe my case is to cite a very similar case "Sharon Newton et al v. Clearwire Inc." and the entire court document can be viewed at: **. In fact, the similarity is such that filing my case by merely replacing the names and other proper nouns in Newton with mine would stand very well in court.

Both cases list as cause of false advertising, deceptive business practices and other common elements, but also contain major dissimilarities. The scale is much larger in my case, involving the best-known and perhaps largest cable modem service provider in the country, Time Warner Cable, with larger user base or "class" size. Also, the remedies required to cure the service defects by Time Warner Cable in dollar amount would be incomparably larger, or in the words of a technical supervisor, enough to "bankrupt" the company. As in Sharon, one of the major causes of the problem is a lack of "sufficient infrastructure to accommodate user needs". Instead of expanding the capacity of the modem facility sufficient to serve the number of customers in the service category, at the cost of possibly billions, Time Warner uses this deficiency as a means to goad the customer to upgrade to a pricier service package. Ironically, the savings from this negligence and delinquency in service also enable the company to post good quarterly and yearly bottom lines to Wall Street.

The basic deficiency of the service, consisting of packet losses and precipitous speed drops, was present at the time of my initial service subscription in 2009 and has since gotten progressively worse in frequency and duration. The company evade responsibility for the problem by means of brazen maneuvers and intricate trickery, which can be clearly exposed before the court and jury. The strength of this case lies in the fact that all the technical defects -- packet losses and speed drops causing the modem to go into a state of "coma" -- can be recorded in real-time with precise numerical values, instead of relying on self-serving verbal arguments from each side. Further details of the case, including my complaint to the New York attorney general, can be provided upon request.

I hope a resourceful legal team will come forward to take up this case and stop the giant company from bilking consumers with impunity using sophisticated, technological trickery in order to obfuscate its delinquency in service.

Ben **, New York

If I could give this company negative stars I would. They started by continually increasing my monthly costs. I finally canceled my subscription. They sent a man to come and get the equipment. I received a call asking me to continue service with them and they would cut my bill for the next six months. I told them no. The bill was paid in full. However, a few years later, I get a bill for over $330. I contested the bill. They told me it was for unpaid cable service. I told them that that was ridiculous, the bill was paid. They told me that I owed for several months of service. I told them there was no way this could have happened. If I had been even a month behind, they would have discontinued my cable and being several months behind was unheard of with them. I told them I contested the bill and wanted an itemized charge list that they had. I didn't hear from them again.

The first time that I called, they told me that they have Hispanic channels. And then when I got the cable, I went through all channels and I couldn't find any Hispanic channel in the TV.

I called and nobody explained to me why they told me that. All my family speak Hispanic and that is the only cable company that is very expensive and don't have Hispanic channels.

About three weeks ago, my family and I shopped around for all of the best internet/cable deals. We contacted the 1-800-TWCable number and decided to go with them. After speaking for two hours to get it installed, I was advised to receive 2 DVR boxes and 2 separate basic TV installation and Roadrunner. I was also advised I had been given a promotion offer for free installation. This installation was set to be installed on the following Tuesday. As Tuesday came, I called the 1-800 number to verify my installation. I did so and he also gave me another number which I called and verified again. As the time came and went and no one showed up to do the installation, I called back to their company. However, this time I got the KC area number. After speaking with them, they advised me that my installation had been cancelled by them due to SSN not matching the name on the account. I advised the rep that it must just be an error in communication. She advised me that I would have to go up to the local store with my SS card and ID and prove I was who I say I am.

I told the supervisor "no", that I am their customer and if they want my business they can resolve the issue themselves. I then found out that the error was, that the original rep put my phone number in the SSN field on his computer. The "supervisor" then decided to cancel my order and to just make a whole new order to be done.

During this process of 2 1/2 hours on the phone, I had to argue to not be charged for the installation since it had originally been discounted and due to no error on my part had to be cancelled. I thought, "Whatever, just pay it and get service done since they are too incompetent to take a basic order". So my new scheduled day was set for the following Saturday, and the cable tech showed up with half of the order. He has his order to bring one digital non-DVR box and install Roadrunner. So once again I called and spoke with TWC's non-existent customer service to get this issue resolved.

I spoke with a new supervisor for two hours, in which we got absolutely nothing handled and advised her I had to go to work and could not speak any longer. She told me she would be calling me back on Tuesday night to get the issue handled and back to where it needed to be. Tuesday night came and went with no phone call. This Wednesday morning, 09/21/11, I called once again to see why no call was made to me as promised and once again to fix my issue. The supervisor I spoke with this time was the rudest and most ignorant person I have ever had the honor to speak with. She let me know basically that I was a liar about the order that was supposed to be filed because the order that she had was installed already. I told her over and over again to pull the original order, call up and listen to it so she could hear what I ordered. She didn't seem to care and advised me I would be charged for another $10.00 for a tech to come back plus $19.99 for the additional rooms that need to be hooked up. At that point I told her I was not going to pay for what I was already promised to have had done, and I was not going to pay another tech to come out when the only reason he has to come back out is due to their incompetence. She advised that the supervisor, who was supposed to call me back yesterday, would in fact call me back today for sure. What a joke! I just told her that it was not worth it to give the horrible company any of my money. I just scheduled for a refund, then disconnected.

I contacted Time Warner to install cable and internet in my apartment sometime in November 2010. They said my bill won't go up for a year. By July, they've increased my bill exponentially for no just cause, other than that I suspended my services while I was out of the country for a month.

By August, I've had enough and called them that I'm discontinuing with their services. They said I owed them no bill since I was paying every bill in advance - meaning my last bill of July 24 will cover my service till end of August. I cut off my credit card which was set in auto-pay but Time Warner still went ahead to charge my credit card despite they no longer have authority to charge my card - this is a corporate fraud. I have made several calls, sent emails and have receipt of all my correspondence with them but they won't refund my money. I'm planning to sue them for credit card fraud.

I got my internet service with Time Warner. My computer crashed and I had to use my laptop. I specifically said I want my laptop connected directly to the modem, but I want wireless also, just like everyone else in the house. The tech came out and did not connect me directly to the modem, but connected me to my brother's wireless network, not even mine!

I was not told I would be charged for the tech not doing his job. I had already made a call, before I knew of these charges to add cable to my services, the lady on the phone again did not tell me of any installation charges, of any charges of "additional" outlets. I called to speak to someone and the person's response was "There is always a charge for any installation". I requested to hear the recordings of where I was told about these charges and the person ignored my request!

Two weeks ago, I attempted to log on to ESPN3. After 90 minutes of frustration in the game I wanted to watch in the 3rd quarter, I gave up. I tried again yesterday (Friday, 9/16/11). It was the same story. I got the run-around but nobody at TW seems to know how to connect to ESPN3. Their security system is so convoluted that even their own employers don't know how it works.

After many attempts to work through my connection issues and bad TV reception and a scheduled appointment last week that was not kept due to a snafu on their end, I was given a 2-hour window today for our appointment and I was just informed they wouldn't even show up within that time frame. They have no clue when, but it will definitely be after the scheduled time, is all they can say. What is the point of making appointments? Why did they bother to put me through the multiple follow-up calls to make sure "I" would be there when they are not going to be there? If I could get DirecTV at my apartment, I would switch this very minute. Instead, I'm in all seriousness looking to move somewhere where I can do so and never have to deal with them again. They are so full of themselves and until we boycott their crappy service, it will never even remotely come up to a level that will not make a person vomit! My time is valuable and I'm sure all others feel the same, they have no respect!

My husband and I rented a house in mid 2010 and Time Warner Cable was our only option for internet and cable. We had not finished unpacking when the service was installed and there were two coax locations in each of the two rooms where the TVs would be located. We told the install tech this and he told us that he would make both coax jacks active since we didn't know exactly where the TVs would go. Once we had the TVs hooked up, we tried to watch TV only to find that the jacks were not active. The tech had only hooked up one jack in each room and it was too late to move the TVs since they were mounted to the walls. We had to pay for another install for another tech to come out and make those jacks active. We were also told that they could only support two TVs in total without having to replace the outside box, which we would have to pay for.

We planned on adding a third TV at some point, so it was pretty upsetting that we would not be able to. One of the receivers that was given to us did not work so we replaced it, only to get another box that didn't work. We tried to have that box replaced and we're told that we couldn't unless we wanted to pay for it. Over the course of our yearlong lease term, Time Warner lost our payment twice and attempted to charge us late fees for their mistake. It took months to clear up each lost payment. They charged us the wrong amounts, multiple times. When our lease was almost up, we decided to purchase a house. We moved out of our rented house and into our new house and called to cancel the internet and cable service since we knew it would be a couple of months before we would need internet or cable again because we spent most of our spare time doing renovations to our home. We were told the service was canceled and that we had a $0 balance.

In August, we received a past due bill for service that was after the date that we had canceled. My husband called and we were told that it was an error on their part, they hadn't actually canceled our service and that they would correct it. They said that we had a $0 balance. We received another bill in the mail later in August showing a 0.99 cent balance and a late fee. My husband called again and was told that it was another error on their part and that it would be corrected, that we now had a $0 balance. We received yet another bill in the mail in September for the same amount that we were billed in early August that we were told was taken care of. My husband called yet again and was told that the person that he spoke to in early August hadn't actually canceled the account properly, and that the person he spoke with that time would make sure it was done and informed my husband that we still had a 0.99 cent balance on our account. He offered to remove the charge.

So for some reason beyond my comprehension, my husband, in one of his weaker mental moments, decided that it would be a good idea to have Time Warner provide our internet service at our new house. He called to place the order and was told by the sales rep that if we sign up for home phone service, we could get the install for free and then we could cancel the service the next day with no penalty. He agreed to this and the soonest they could install it was 16 days later, this date was yesterday. The techs came out at 5:30PM and installed our services. My husband even told the install techs not to worry too much about the phone line since we were going to call and cancel it anyway. The techs told us that a lot of people do that and laughed about it.

My husband called this morning to cancel the phone line and was told that we could not cancel the phone without paying for the installation. So we were lied to by the sales rep. At this point, he canceled all services with Time Warner Cable and we switched to AT&T which so far, their customer service has been awesome and it will be installed tomorrow. So it basically cost us $99 for less than 1 day of internet with Time Warner, which we didn't even use.

I have had the worst experience ever with Time Warner Cable. I would not continue service with them even if the service was free. They have been to my home more than seven times since March 2011. I moved to a different condo unit, so I could get better service. It is still not worth the $180 that I pay every month. I called to downgrade and they will not let me. They claim that I was never told that I could downgrade. My last resort is to go to the main office in San Diego and have a meeting with all the supervisors and employees that I have spoken with.

Someone is going to correct this! Somehow, there was a note in my profile stating that they offered me a month of free service. Funny, I don't think I would have declined that. However, that is what's showing in my profile with them. I am now at the point that I would not want the service even if it was free for the rest of my life. My cable locks up on assorted channels--rarely the same ones over.

My Cable TV box was not working well. A technician came to change it on Tuesday of September 6, 2011. Half an hour later, the box did not have power. I called again to arrange another technician visit on Thursday, September 8, 2011 between 11:00 a.m. and 2:00 p.m. The technician called me 10 minutes before 2:00 p.m. to tell me that he was not free yet and would come 20 or 25 minutes later. After an hour and a half, he still did not show up. I called cable customer services many times and they did not have any information. Some refused to call the dispatcher to find out, other called the dispatcher but did not get any information. Nobody called me back although all of them had my telephone number.

On August the 28, I lost phone, internet, PPV, HD and some regular TV channels. When initially calling Time Warner, they had an automated recording that stated there was an outage in the area and they were working on it.

On or about the 30th, this changed to them stating that everything should be working and the system suggested that I should reboot the system. Finally, on the 31st, I was able to talk to a "real" person. They attempted to diagnose the problems, but acknowledged they did not know what was wrong and would have to send a repair person.

I did not see anyone or hear anything, so I called back to be told that they had attempted to call but their automated machine was unable to contact me because the phone was not working (which I had told them!). They are now telling me that they will not have anyone out to look at my service until the 16th and that if they could, they would "fit me in".

I was told this on the 2nd. Today is the 8th, so apparently they were unable to "fit me in". Not repairing my service until the 16th will cause me to be without services for 19 days.

Time Warner says I have unpaid bills from 5 years ago when I moved from my apartment to my house. I had the service transferred, which they won't do if your account is not current. They say an error in their accounting kept the balance from being transferred. I do not think I owe them anything, but I do not readily have my checks from 5 years ago.

My wife and I visited our vacation home on a Thursday and found the cable TV not working. We are leaving on Monday. After 1.5 hours on the phone, I was offered a Tuesday appointment. Since there was nobody assigned to our community, I indicated that we would not be there and wouldn't be returning for 7 weeks and asked that I not be charged for service during that time since we would obviously have no service available. They kept insisting that I change my travel plans so that they could come on Tuesday; otherwise, I would have to keep paying for the service that I would not be receiving. It seemed to me that their "customer service" (a true misnomer in their case) was outsourced because each person I spoke with sounded as though they were reading from the same script.

Called in on August 31,2011 to pay my balance in full of $287.33 and to advise that I am relocating to the state of MD where Time Warner does not provide service. I was advised that I would be charged a cancellation fee of $130, even though Time Warner cannot provide service in that area.

I called to cancel my account. I was transferred to their cancellations department, where I was summarily disconnected. I tried calling five times with the same result. I called three times through the automated service, twice directly to the operator, two times from a mobile phone and three times from a land line. They are blocking me from terminating my service!

They have double billed me, over billed me, charged me late fees and cancellation fees and reported false information on my credit report. I have informed them of their errors and have been hung up on and denied the right to speak to a supervisor. When I have spoken to a supervisor, she treated me like I was trying to rip them off and pretty much let me know her "employee" was the one who would receive help and certainly not me.

They have charged me, my mom, my friend, Leonad **, Sr. and many others I know, of fees for boxes that were returned to them. They charged me for service when I requested the service be turned off long ago and refused to take their equipment when I showed up at their facility. Then they proceeded to tell me they couldn't turn off the service until I turned in their boxes. But as soon as I left their facility, my business service was turned off by the same lady who said she was not able to help me turn off the service while I figured out where to turn in their boxes.

I was still being charged for service I was not receiving and was standing in their facility asking for assistance on. I even called their call center while I was there at their payment center and asked for help. I was told that the lady lied, she could take their boxes. On and on and on.

This is ridiculous. And they call themselves conducting business.

Installation done last August 22, 2011 for a bundle of TV/broadband/wi-fi/landline telephone. Time Warner did not know the installation was done and sent email messages that an appointment should be made for the installation.

The telephone number is not recognized by the roadrunner site nor is the email address entered by their technician. The telephone number went bad on the second day and is now totally non existent.

Time Warner and their cable service went down again at about 10:40 a.m. and it took 30 minutes to get someone in customer service/repair. It took another ten minutes for them to acknowledge an outage. Of course, no one could tell you what is going on or when there's an estimate on when the cable will be operational.

Stay as far away from Time Warner Cable as you possibly can because they are the worst cable company in creation. The problem is not if the cable goes out, it's when. If you can get through two weeks without the cable going out, it's a good month. It's always the same thing, month after month. Their customer service don't even get me started on those incompetent morons. They are the most rude and obnoxious people you ever want to deal with. Then, if you get to a manager and I say that loosely, they are the biggest liars you ever want to speak with and they know every excuses in the world. If they give you credit, it's never what was agreed upon, then you have to go through hell again. Then you speak with another person that knows nothing about the prior agreement because nothing is noted on your account.

This is what happens when a company is allowed to monopolize industry. Outside of The Dish Network which I've heard horror stories with them, Time Warner is the only cable provider in this area. How I wish that we could go back to my parent's days of just having broadcast TV.

My phone went out on August 16th. I called Times Warner on Wednesday and spoke with different technicians. I tried their suggestion but to no avail. They were not able to give me a service appointment until August 23rd. I explained to them that I live in a rural area and have two young children and a means to getting emergency help was almost impossible. We have to travel about four miles to get reception when speaking with them on a cellphone.

As a 14-year customer, this is not acceptable for safety reasons. It's strange when a computer problem arose; they are here the next day. This could be a matter of a serious injury and they are just not showing the importance of having a phone, which is my only means of reaching for help. I tried to speak with a supervisor but could not at one point. We waited for twenty minutes, hung up and tried again and I spoke with a different person.

I turned on my service again on January 25, 2011. On July 25, I went on my online account to pay and noticed that on July 21, there were $900 plus charged to my account. The due was $600+, the charge was $1,113+, and the bill was $500+.

After phone calls, one of which I recorded, I was told it was their fault and that I hadn't been billed properly for 6 months but they are still charging me. I received a bill in the mail 5 days ago for $600+ sure on 8/30/11.

Today, they shut off all services claiming $100 was added to my previous account because they gave me someone else's payment by accident

I went on to the website to arrange my Time Warner service for my internet and TV to be changed to my new address on the 27th August. A lady called me and we arranged a time, all done good. They called me on the 26th July to say that they will be there tomorrow! I called them back and rescheduled for 27th August. They said, "Okay, no problem." On the 8th August, they shut off our cable and internet. We called to find out why we had been cut off. They had already taken off the payment for the month of August up to the 24th. The reason we got was because we had arranged the move to the new address! I was confused. I was still 3 weeks from moving and had paid for the month.

After about an hour on the phone, I was told that we had to cancel the appointment for the move. And then, I was told to arrange for an appointment for someone to come out and restart the service. But they could not do it today as it was after 6pm. We had to call tomorrow morning. So, we called the next morning. Oh, it takes 24 hours before the cancellation takes place and none is available to come out to the house. We called the next morning, only for them to tell us that they can only come out during the day. We work during the day, so we had to wait for Saturday. So the week went by and then the engineer came out on Saturday, knocked at the door and told us it has been switched back on. Tell me, why did they tell us that they have to come into the house, when all they had to do was turn a switch on outside the building? The cable man who came on Saturday was more sympathetic than the people on the phone. It is unbelievable.

I moved from one apartment to another in the same building on Sept. 10. Time Warner does my cable and they changed my service to the other apartment. After 3-4 months, I received a notice of non-payment. I was surprised, the payments were sent out through my bank every month. I called TW and explained; they said yes, the payments went to the wrong account and they will adjust one payment and send a check for the other. I have been misled for 8 months by TW; their customer service representative, Sarah ** and Nicole (ID# **), were very rude. They should have them on record because they tape every call. All their representatives were very rude and should be reprimanded. Long story short, they have not adjusted or sent my check for 8 months and I have to go through this ** for what?

When I first got Time Warner back in 2009, the rep said I could have the price lock fee at $96 with tax, for both cable and Internet, not explaining any details about this "two-year" price lock. I then added a "promo" for three movie channels at $12.99. No expiration was ever given nor explained.

Fast-forward to now, I have been looking at other providers since Time Warner's service is awful and was comparing invoices, and noticed my monthly charge has jumped up around $60 a month. I immediately called them to cancel and well, they put me in another price lock without notifying me at all. They claimed a letter was sent, but I didn't receive it. They then went on to continue that my bill only went up $13 for the price lock, but then took off all the deals that were promised, such as my DVR, the speed of our Internet, and added each into our bill. I demanded to speak to a supervisor since no one would help.

I have now left one voice mail and two other requests with a rep to have one call me, and still...no call. Do not use them as your provider as their customer service and lack of communication is awful!

Well, my Internet modem needs to be checked. I thought it was working. I had a service call for the 8-10-11, and I cancelled it only to find it still broke I called to get the service call back, and they will not come out until 8-11-11. Well, I am upset with the money I pay, and the lack of respect offered to me for trying to be a good customer.

The cable line that connects from our roof to the utility pole has been hanging low over the road since yesterday! I have placed 4 calls: One was at 3:00PM (still business hours!), another was placed at 5:00PM, and then at 10:00PM!

The line is hanging low over a street that has no street lights. If a big truck had driven by, it would have taken the line out and possibly damaged our roof. Another call was placed this morning at 9:00AM. I have been told that dispatch was notified since 3:00PM yesterday!

There is a liability issue here and I am disappointed that no one has come to take care of it as of yet. Sad and disappointing! I hope that this is not a common practice that Time Warner Cable performs...if it is a safety issue! Time Warner Cable had from 3:00PM yesterday to take care of it! What is going on?

I am having an issue with Time Warner Cable that I want to get people's advice on.

My dad had an account with TWC before me and his account got closed due to international calls that racked up his bill and he choose to close the account. Six months later, I decided that I wanna try and get cable because I got tired of watching all my shows on the Internet and wanted to have cable with DVR service. So I contacted Time Warner Cable and asked them many questions like if my Dad's old account with them would affect mine or if there were going to be any issues with getting service at my address. The representative said no there wouldn't and I would get a fair chance as a customer with them.

Fast-forward three months later and after being a paying customer, just recently Time Warner Cable flagged my account for fraud. I contacted Time Warner Cable and they said I had to speak to a guy in their fraud department named Jason. When I spoke to him, they said they could no longer offer me service because of unpaid balance of $2800 of my dad's old account with them at my address. I asked him why is that because I was told I would be given a fair chance as a customer but he said that until it was paid in full, I could no longer get service because of the balance that was not on my account.

First thing, he was very rude as well as all the customer service agents I spoke with were very rude and unhelpful and I just think it is unfair to not be given a fair chance as a paying customer just because of my Dad's past due account. He basically made it seem anyone living at this address and wanted to get cable services would be responsible for paying the past due balance. That just sounds so shady to me especially when I ordered the service I was told I would be given a fair chance. I did file a complaint with my local BBB but I just wondering if there is anything I could do to fight this and get my service back on. Where I live, I can't get satellite service; only cable. What should I do? Any advice would be greatly appreciated!

Since Time Warner assumed control of cable service from Comcast in my area (Los Angeles 90048), my cable television service has been unacceptably bad-- bad signal and picture quality (tiling, picture, sound or both blanking out), DVR service (DVR doesn't record programs set up, DVR functions freeze), recordings are arbitrarily dropped, cable box guides do not load, guides are consistently incorrect. In short, the cable box/DVR functioned poorly on a consistent basis. I have lost count of the times I have had the cable box replaced. Recently, a Time Warner technician told me that all the DVRs being replaced were refurbished by the company and would eventually fail. Time Warner has released NEW cable/DVR boxes and I am now on my second of the new boxes but still experiencing the same problems, and getting the same answers from technical support. I pay close to $200 per month for terrible cable service and Time Warner seems set on doing nothing about it.

The FCC responded by telling me (in writing) that cable companies are regulated by state agencies. The agency in my state that regulates cable companies is closed due to budgetary shortfalls. However, I was told that the cable company is handling its own regulation.

I wish I were joking. Meanwhile, I am paying a fortune for cable that never work well. I just called Time Warner again to have the box replaced because it doesn't work on so many levels, and I was told that I would have to pay for the new box. There has to be something I can do, an agency I can contact, a city, state or federal law enforcement entity that can help.

My family and I are moving to a house in the country and the area is not in the coverage area for Time Warner. I called to cancel my service for our moving day because I can't take it with me. They said I would have to pay an early termination fee. A supervisor told me, "You chose to move out of our coverage area and we will not waive the termination fee."

How can they require you to pay something that they cannot offer? I used to have a membership at a gym that had an early termination fee. Because I moved outside 25 miles of any of their gyms they waived it. What other places in the country require you to pay for services they can't provide?

I have chose to move because I am moving away from a situation that could be harmful to my family. The house we found happened to be out of their coverage area. I didn't look for a house on account of if I could have Time Warner or not. I guess my credit report may take a hit, because I am not giving that greedy company anymore of my money.

On May 28th, I contacted Time Warner to inform them that I (being human) made a mistake on my on-line bill pay, and that I incorrectly sent them a $2300 payment that was meant for someone else. Today is June 24th, I have talked to no less than 6 people, I've faxed my bank statement, I've had my bank prepare a letter Time Warner required, which basically states I'm not a criminal, and I still do not have my funds. I was told by their accounting manager that once the bank letter was received (June 14th), they would overnight me a check. No one is returning calls or e-mails and they've now had my funds for nearly a month. While I realize its my mistake, the "service" has consisted of "you are guilty until proven innocent", misinformation, outright lies, and no refund.

In November, we relocated to the Santa Clarita Valley of California. We quickly established service with TWC for Home phone, Internet, and cable television. We have had issues with our telephone service from the beginning. Most of our incoming calls were not coming through. Individuals and businesses were getting a message that our telephone service had been disconnected or is out of service. Needless to say, this was alarming since my oldest son attends elementary school where they had tried to call us on a number of occasions and got this message. This has been the case with Doctors, Family Members, and perspective employers and casting agencies.

When I learned of the situation, I immediately contacted TWC and alerted them to the problem. At first, I was told that it was probably because I had not paid my bill. However, I quickly corrected the individual by informing him that the bill has been paid on time. In fact, as a general rule, we pay our bills when we receive them. This was the case with TWC.

We have had more technicians coming out here to our residence to investigate the problem. They have done a few things to try to appease us, such as change out the Telephone modem. Each and every time, they suggested that there was no such problem and that they felt I was trying to get out of paying the bill. Again, stupid since each time, the bill is always paid. Just as I did the other day. Only once did a TWC customer service rep acknowledge that it happened to him twice and he ended up calling me to my cellphone.

The other issue is that they repeatedly point the finger at ATT, suggesting that they are fowling the telephone line somehow. However, this recorded message was occurring with all carriers, both landline and cell. Interestingly, they have managed to clean up most of it. However, the one that seems to be a problem is ATT landlines calling into my TWC Line. I had been accused making it up. Yet, there are just too many witnesses.

Recently, I got fed up with TWC's failure to fix the problem and called the offices of the President, Glenn Britt. His Executive Customer Service Intervention team was put on the line where I was told there was nothing they could do, accused me of lying and threatened me with service disconnection and call the police. Naturally this infuriated me more and demanded to speak with a supervisor. We got into a heated exchange and they hung up on me while calling me an "Ass".

I pay them for a services that are not being delivered. Since this occurred, we have experienced problems with the sound coming from both our television set boxes and our internet connection. We loose sound and have to reset the cable boxes at both TV's. I have had to reset the Internet Modem as well, due to issues there. We experienced something new last night with the telephone. You could not hear the person on the other end of the call when the called more than a minute. You started to hear an echo, became scratchy, and much of the call was inaudible. This occurred several times.

For the past several month's Time Warner has blocked my international phone service saying that I am past due. Today 6-13-11 I chatted online with Time Warner about my International calls being blocked Again. The rep. said when I pay my bill they will reconnect my service. I explained that my last statement was in May, and have not received another statement.

The rep. said my statement would be mailed out next week, but I would not have service until it was pd. He told me my bill was $423.23 and needed to be paid now. After getting NO WHERE with him, I went to my account on the Time Warner web-site. It shows a balance of $376.66 due on 6-27-11, not the $423.23 the rep mentioned. If my payment is not due until 6-27-11 then why are my calls being blocked? Nobody at Time Warner can answer my question. I have the transcript of our chat if that would help you. Please help me with this matter Thank you, Darlene

I had Time Warner hook up my cable and internet. I was told, when they were here and on the phone, the same price. They said I would pay $85 a month until July when it would go up. When I got the first bill, I was mad because it was $92, but that was tax or whatever, so it was not the end of the world. Well now, it is February and my bill is $112.43. When I called, they said that is how much it is now and they do not have any cheaper packages. The guy even told me that was a deal and in July, my bill will go up again! When I stated that I was lied to, he responded there was nothing he can do. He didn't even apologize!

My biggest complaint here is that I can't even turn to another cable company because I live in Cleveland. No other cable companies provide in the city of Cleveland! They are a monopoly! Whoever let this happen should be tossed in jail. The equipment they gave us doesn't even work half the time. It's **! Time Warner **! Everyone should disconnect it now!

I have not received a refund of $570.00 that is owed to me since I cancelled my residential account. Time Warner Cable refuses to provide a number to the accounts payable department and cannot provide me information requested regarding my account. What do I have to do to recover my money? Financially they owe me $570.22. I have spent over 7 hours dealing with this issue and repeatedly I am treated unfairly like this is a new case. I have been promised this refund for over 60 days.

This cable company is the worst! Our cable service, internet and phone would have frequent intermittent outages. We would try to record a show and be lucky if half of it was watchable, so we called customer service. They were out no fewer than 12 times over a 6-week period. We would call and the person on the phone would try to reboot our system. Then after that wouldn't work, he would say "I see your readings are all wrong, we'll have someone come out". Then someone came out, said our signal was too weak and put in an amplifier in the basement. It still didn't fix it. Someone else came out and said the problem was water in a connection outside. He changed it and came in to tell us it was done, and our TV messed up while he was there. He said he would have to call a road crew.

The road crew changed a line on the road, still didn't fix the problem. Another guy came out, took readings in the house and said the signal is too high. He saw the amplifier the first guy put in and took it out. Then he left. That night, more problems! Someone else came out, said our neighbor's line was not connected properly and that was causing a lot of feedback into our line. The problem should be fixed. Wrong! Someone else came out, changed a few lines in the house and put an amplifier upstairs. We're still having problems. The supervisor came out, saw the amplifier upstairs and said "That needs to be downstairs. I'll send someone out and have this house done right, once and for all."

No phone calls, no appointments were scheduled. My wife and I are driving back from seeing our son in the hospital when she got a call on her cell phone. It was a Time Warner guy at the house. We told him we were almost home. We got home and he was up the pole on the outside of the house. Then he told me he wanted to show me something. He showed me that he had a monitor hooked up outside and it showed everything was fine. I told him that the problem was in the house and the amplifier that was upstairs needed to be put at the main box downstairs, a few cables need change like the supervisor told me.

Meanwhile, my wife called customer service to complain that no one told us anyone was coming out and she was told that no one was there. Meanwhile, I'm standing outside in the rain looking at this guy's monitor and being told that everything was fine. I told him that it might be fine at the pole, but it is not fine in the house where we actually use it. He started to lecture me about what great service we have and I told him to pack up his stuff and leave. During this whole time, the customer service said they will give us credit for the outages once the problem is found, but refused to give us any credit until then. I told them that "your people saw the bad readings, saw the bad picture and we are not going to get any credit for the bad service?". We were told they would only credit us after the problem was fixed.

Meanwhile, we were getting collection calls with them threatening to shut off the service if we don't pay the bill in full. When we told that we were supposed to get credit when the issues are resolved, they still required us to pay the bill in full. It's been a few weeks now with no problems, so we called them and told them that it seems to be working and the issues are resolved. So we would like our credit. We actually get told that since our service is working, we are not going to receive any credit. Absolutely the worst company I have ever dealt with!

On 12/31/10, my service was interrupted - not a problem. I had no way to contact the appropriate emergency people if I so needed 911. This is against the law. Any working telephone outlet should provide the 911 service. I am a recent transplant patient and in case of an emergency, I don't have ability to contact 911.

I have been trying to get internet for three months, the prior tenant never cancelled.

I requested for Time Warner to put cable in the apartment that I and my husband rented. The apartment had to be completely redone before we moved in due to a fire. The wiring and everything is new. The contractor did not wire it for cable so Time Warner could not give us service, so I requested my money back. They said it would take 3 to 5 business days depending on my bank. I contacted my band today and they don't even show any pending credits and it has been 5 business days. Now they say it could take 4 to 6 weeks and they are not refunding the full $133.86, only $128.86. We are on a fixed income and every penny matters, but even if we are wealthy, this is not right or good business practice. I would appreciate your help. Thanks.

We have lost and are losing some cable stations we enjoyed watching. We are still paying full price for cable service even at the loss of some television stations. Why?

Our phone, internet and TV have been disconnected since 3:30 am on 12/21. We've called them all day and they stated that it was being fixed. Now at 3 pm, they claim that they didn't know that the systems were down.

On April 26, 2010, I changed my name to reflect my gender choice as female. I mailed TW Cable a copy of the court ordered document in Charlotte, NC. All the following months, including this one, I continued to receive mail addressed to the former name. So I mailed a second copy of the Name Change Document to Charlotte, NC.

But there's still no change on the mailed documents from TWC. After several calls and conversations and faxes to the office in Morresville, NC office, they still have not changed the addressed name. On a conversation with a representative this past week, I was assured the name read Lily Rose ** and yet I received mail from TW Cable with the former name on it. I marked through the name as "Not a Legal Name - Return to Sender".

This incident has distressed me to the point it could cause me severe health problems. I have contacted the State of North Carolina's Attorney Generals Office and now you. What action do I take from here?

They have the worst customer service in the business. This company has continuously disappointed with their poor quality of customer service and lack of knowledgeable staff to handle issues. It will get me upset to detail all of our conversations, but here's the list: 1) Poor video quality. The video keeps freezing on not just mine but other friend's TVs as well. 2) They overcharged me several times, requiring me to keep calling and getting it corrected. They know the reason why this happens but keep doing it anyway, hoping some will overlook their overcharge and not have the time to call and dispute it.

3) The customer service reps do not ring the door bell anymore. Their dispatcher calls first and turns the driver away if you don't pick up. They should at least come to the door and ring the bell. Cell phone receptions are not always clear in the apartment and I missed a phone call from them. Now I must wait for another appointment a week from now! 4) Customer service reps are very poorly trained and cannot even speak clearly. They also love to give "cookie-cutter" responses which frustrated me even more. They seriously seem to be lacking common sense. Their customer service office is based in New York (not outsourced). Their mumbled speech (at least 3 out of the 5 reps I spoke to had a serious English comprehension problem and they could not speak clearly either). There are plenty more complaints to write about, but I'm running out of steam.

I'm not the type of person to only speak up when there's room for complaint. In fact, I have often gone out of my way to contact businesses and inform them of superior quality in service. Unfortunately, I cannot say the same for Time Warner and their internet service. I have experienced more interrupted service, billing errors, and inaccessibility to customer service with Time Warner than I could ever say for Verizon, Cox Communications, or any number of technology companies I've dealt with.

Network Solutions comes close, but Time Warner takes the cake for consistent fail. On a daily basis I get dropped signals on my modem, and working largely from home, let alone holding video conferences regularly, I've had to apologize more for my shoddy internet provider than one should ever have to. On a billing level, the experience has been equally as shady. Time Warner charges you for the month ahead before you use what you've paid for, and offers different speeds of cable internet.

Upon signing up, I was offered their second-tier internet speed, regularly $49 a month, for $39 a month instead (the price of their primary speed). When this three month promotion came to a close, instead of keeping me at $39 a month and giving primary speed, they just assumed I'd keep second-tier speed and bumped my bill up to $49 without warning, for the upcoming month four.

I contacted customer service and told them the installer said the opposite would happen (that I would remain at $39 and get primary speed), and I wanted a new bill of $39 for primary. A month goes by and I never receive a new bill. On month five, I got a bill saying I owed them $49 for the month that passed, even though that whole time they had downgraded me to the primary speed. This is a blatant overcharge. Plus I owed $39 for the upcoming month.

Obviously my talk with customer service was completely disregarded. Two months after that, I finally got the $10 difference accredited to my account, but ultimately it raises the issue about how $39 a month is an absolute joke to begin with. Unfortunately, since Time Warner monopolized the area I live in, they're my forced choice for internet. Customer phone service is nearly absent as well, so good luck there. I've never managed to get a human being on their phone line, and it funnels down to online chatting being your only option -- ironic seeing as that, if you can't get internet for some reason, you can't get help. When I move to another area, I'm making sure I have an option other than Time Warner; it is going to be quite the deciding factor whether or not I move there.

Time Warner bills a month in advance. I have had Time Warner for over 2 years; I paid them once a month. I paid my bill on Nov 3, 2010. With customer service rep, I had an extension to pay $200.00 and something on that day. I paid it; the rep said, "You have a balance." I asked if I could I make a extension for that. They said, "No just call back in about a week or so." I did. I called and spoke to Mary. She said she made an extension to Nov 30 for $267. Okay, I never had a problem before. On Nov 22, my cable gets cut off. When speaking to collection, they said that I was 69 days past due. I said, "But on Nov 3 I paid what the customer service said I needed to pay." How could I be that many days past due when Mary told me on the 11th of Nov I was fine. I was only 32 days then and as long as "you get your payment of Nov 30, you will not get 69 days behind"

On Nov 22 after being on the phone for 3 hours, I spoke to Jose in Ontario Ca office; he gave me his name and said JVY Ontario would be in notes. He took a payment from me and said on Nov 30 to pay the $267. On that day, he was supposed to post $84 for which I gave him my account number and I was supposed to be okay. My service was cut off again, collections now saying "you are 79 days past due" but they count the payment that is billed in advance which on Nov 22 was not due until Nov 27, 2010. I paid them $328.00 which is 1 month's bill. I always paid a customer rep but everyone has a different story.

I believe they are doing something wrong with their customer service that 1 month in advance should not count against you for your services getting turned off and that's what Alice in Ontario said but once I paid the 328.00 now I am caught up but until I paid that they were counting $256 in that count saying I was more days behind than I was. Thank you.

Well yet again the cable is out and it went out a little after midnight. It's the holiday weekend and we were watching movies. We called got someone in Costa Rica that didn't know what the hell they were talking about. So we called back and got yet another excuse. Then we called a 3rd time and was told it "may be a power outage" and someone was in route, so call back. We called back later. Well, we were right back where we started from, they didn't know. So this went on until after 6:00 am, then we got someone in the States and they had no record of an outage. Then we called back and asked for a supervisor. After 20 minutes, he came on and had to look into it. He came back with the 'it seems to be an outage, they're in route' answer because I was the only one who called. Now there were 3 calls, so they can send a unit. Really?

In a city of millions, no one else called but 3 people, when we were on hold for over 20 minutes to get through. Then he said after pressing him, that the service may be on before noon. Are you laughing yet? We are. This service is down at least 3-4 times or more a month and this is what we get every single solitary time. It's incompetence and lame excuses. Yes, we can and will change providers, but I don't want some unsuspecting people to waste their money nor their time on Time Warner Cable here in Los Angeles. The worst cable service on the planet. Period. And customer service is so bad, it's funny.

I was sent an offer in my name for Triple play at $99.00 with one year of free Showtime. When I contacted them to take advantage of the offer, I was informed it was a mistake. I can forward a copy of the flyer. Because Time Warner is the only provider in my area, I am forced to pay an extremely high price for their services. I'm sure I am not the only individual affected by this fraud.

On 7-30-10 I turned my cable boxes in. I was relocating. They put a wrong code on my account and they kept our refund for four months. They continue to play games and giving you a runaround about your refund. Consumers need to know when they owe you, you are given excuses. We are seniors and need our money. No refund. They owed $41.93.

I used to back Broadcast plan with TWC. Channels from 2/99. All of it were on were switched to 2 through 35 from one day to the other. When I contacted TWC, they stated I always had that package and that now I need to buy the converter for $19.95 and their service for such box for $7.99 on top of my Broadcast plan. I had to spend 2 hours of my time and didn't get anywhere. When I asked them if it was of their concern whether I contact the consumer affairs to complaint, they stated go head and they are not very interested if I contact the media either.

I use to back Broadcast plan with TWC. Channels from 2/99. All of it is on was switched to 2 thru 35 from one day to the other. When I contacted TWC they stated I always had that package and that now I need to buy the converter now for $19.95 and their service for such box for $7.99 on top of my Broadcast plan.

Had to spend 2 hours of my time and didn't get anywhere. When I asked them if it was of their concern whether I contact the consumer affairs to complain, they stated go head and not very interested if I contact the media either.

Our service is frequently out. My husband and I call nearly on a daily basis, but still poor service quality noted. In the past, customer rep. have showed very, very poor quality in providing services in which we pay for.

Video on Demand, a service we pay for, has been out for nearly a week. Initially, we were told that a tech would be coming to our home to assess the situation. I received a phone call earlier in the week from a tech stating our service showed an active line and that it would be "pointless" to come out when lines are looking appropriate. Still yet, our Video on Demand remains out.

Tonight, we called T.W. to have them assist us with our problem, once again. Koty states she will be having a tech come out. However, this time, informs us that no appointments will be scheduled at five o'clock. How do people that work receive service?

We have received poor, poor quality from Time Warner. We will be looking forward to switching our services to a company that will appreciate our $195/monthly. When asked for rep. to provide us with a contact number for complaints, we were informed they had no such thing. When we asked her of any suggestions that could be making our services quit as they do, she said no.

What kind of service is this, Time Warner? Please say not quality! Your routine rep. message to their customers: "unhook everything from the box, wait a few minutes then plug it back in (which they tell us more than often)." "Oh, that didn't work, let me zap you." "Hmm.. well, it's showing that you're active. We'll have to send a tech out."

When our services goes out, we call & they tell us that nobody has called and reported an outage, therefore, they need to have five customers all reporting before they can act on it! So my husband has went door to door asking neighbors to call and report their outage. Or has called from work to ask everybody, this has happened more than once, more than twice, more than three times, lots of times! Seriously, what kind of service is this. Definitely not $195/monthly. In my eyes, this is fraudulent services. We pay and are not receiving our services. On various occasions, we get treated with such disrespect via telephone calls between us & their customer rep!

Time Warner had agreed at a triple play package at $99.00 per month plus additional for tax, converter box, etc. So it should be at no more than $110.00 per month. They held me at this charge for the first two bills (July 2010 and August 2010).

Thereafter they increased it without my knowledge (September, October, November of 2010). I never received any notice that they could no longer provide this package deal that they had agreed upon. Even the bill from July stated, "Please be advised your cable promotional rate will end in 24 months."

I called the company and they say there is nothing they can do to adjust my bill. They say they should not have provided that bulk rate as it is not available. I cannot believe their error and that they will not adjust to what they had agreed upon. They have also been overcharging me since I only have one TV, but they have been charging for 2 converter boxes, 2 remotes and the additional TV which I do not have.

I called Time Warner Cable around April or May of this year to install services. I was offered a package with phone, Internet and cable for a special price. I took the package and I've had cable service since. I recently found out that I'm signed into a 2-year contract. I was not aware that cable companies have contracts. I was under the impression that my service would be on a "month to month" basis. I called Customer Service several times and could not get anyone to give me a straight answer.

I later found out that I initially called a 3rd party vendor when I originally signed up for service. I believe I was not explained that there would be a contract. I called this week once again to make an attempt to get clarification and the customer service representative could not give any answers. He referred me to an email address for contract related issues. He mentioned that this department can change my services to month to month as I originally wanted.

I emailed them with no response. I recently saw a commercial from TWC stating that they do not have customers under contract and criticized the Dish companies for having contracts. I'm a perfect proof that cable does have contracts. I need help getting my service to a month to month basis without having to pay a penalty in doing so. If this can't be done, I will have to disconnect my service hopefully without having to pay a penalty. Your help is much appreciated. Thanks.

We have calling since August 2010 to have $120 removed from our account for early termination fee for cable. We didn't have a contract for cable. We only had a contract for the internet for lock in rate of one year. I have asked them several times to let me listen to the recording saying I agree to the contract and just let every things else they record.

They have been looking for this recording since August. I called last week and they supposedly located it, but couldn't the message to me. They didn't have a way for me to listen. They said they would call me back and I still haven't heard anything. This has gone on long enough. We just want them to give us the $120 credit and move on.

They started throttling my internet speeds. Eventually, I decided to switch over to Verizon Fios. When I spoke to the representative there, he claims I had a virus quarantine which is not true. I have no viruses on my computer. They also did not notify me of this at all. So for months, I have been paying money for nothing. I am not happy about this at all. And when I asked him why I wasn't notified, he didn't answer me. Was a total jerk. Time Warner Cable used unethical practices in my opinion. Is there anything I can do to get a refund? I was paying for speeds they promised and am actually only able to use the speed of a lower package and they did not notify me at all about this. Economically, I haven't been able to utilize other internet services like Skype (which I use to talk to family in other states) as well as Netflix where I watch streaming movies to my television.

Time Warner, which provides me with TV service, phone service and internet service is claiming an additional charge of $185.32 for service which the company claims that was ordered from a cable box provided to me by the company. I have disclaimed these charges with relevant explanation. However, the company has insisted that I pay this amount of $185.32. The company has taken further action against me by suspending my service provided to me on October 9, 2010. Upon reviewing these additional charges, I found them to be senseless and illogical. Also, the cable box from which the service is claimed to have been made is malfunctioning. Time Warner is refusing to accept this.

I want a neutral verification that this box is malfunctioning and may have resulted in the additional charges been made to my account before I proceed to take the box back to the company. Thank you for your kind consideration and prompt reply.

Several months ago, a payment was misapplied and your department resolved the matter due to bank and myself sending fax, emails, phone calls and proof of payment. After my service received a reduced rate, a payment was made once again. Time Warner's system continued to reject my debit card after several attempts, service disconnected, supervisor reinstated after keying in a check payment over telephone with her. When I received my confirmation in the mail, it was applied to a different bank (First Union National) other than my own (Wachovia). This payment has not been applied to my checking account; therefore, showing my account still due for payment.

I have again sent numerous emails and my service will be disconnected again without this payment being located on their system. They have admitted to an MIS problem after accusing my bank of an error for several months previously. I am so frustrated and distraught that this continues to happen. And now, it's as though they just want me to go away because they do not know how to correct this problem. I have a transaction/confirmation number just like previously, but they still can't locate yet another payment. My hands are tied as they are now avoiding me due to the fact that this problem has only gotten worse--they avoid my phone calls and emails.

On Sept. 16,2010, a tornado blew through my town. My Time Warner phone line was torn down by a tree which also destroyed two of my cars. I called Time Warner to report the outage and was given a date for repair one week later and was told I must be home and must answer the phone because the tech would call prior to arriving. A few days after the storm, I spliced the wires together to get temporary service. If the wind blew or it rained, the line went dead and I would have to go out and move it around. On the day of the scheduled service, my phone rang and an automated message said your service for today has been cancelled. I immediately called back, waited 35 minutes and asked why the service was cancelled.

The rep said because my phone was working. I explained that it was a quick fix and that she could hear how poor the reception was. She than said she could not get anyone out until October 1 between 8-2. I asked if it would be cancelled again and she said no, that she would make a note the service was temporary and could go out anytime. So yesterday Oct. 1 I take the day off and called Time Warner at 8am to confirm the appointment and guess what the rep said, that it has been cancelled.

TNT went off in my head as I could not believe what I was hearing. Keep in mind if I did not pull the lines up from my upstairs window with a rope they would still be on the street with cars running over them. I asked why the cancellation and she said she did not know. I raised hell and was told a tech would be out sometime up to 7pm. So another day in the house afraid to leave and speak with anyone on my cell because I did not want to miss the call from the tech. At about 6:45 the tech showed up, I had to show him where the line broke and where the line came off the house. Also in between the morning call and the tech arrival, I called again to confirm the appointment and as usual waited 25 minutes with some annoying music playing. The tech is out there doing whatever the hell they do when he knocks on the door and said, "I have to leave for 8 minutes to bring a cable to another tech".

Eight minutes turned into 1 hour and yet another call to Time Warner to see if I was just made to be an idiot. While on hold, the tech returned. It's now well past 8pm and he has a little light on his head. He then tells me it's too dark that he cannot finish the job, but he has made sure I have temporary service. He assures me someone will be out next day between 11-2. I go inside to pick up the phone and there was no dial tone. I go out as he is pulling away and I tell him and he said, "I'm sorry but there's nothing I can do and will be back tomorrow".

I waited 30 minutes until dispatch called to tell me they most likely would not be out to fix the problem today. I was speechless for a moment. I asked why and was told they were working on a big job somewhere else.

I explained I should have been first on the list because the tech started the job and left. After some heated words from me and a total feeling of helplessness, I was told I was getting Sunday priority between 8-11. So I will wait again on Sunday and hope for the best. This is taking place while trying to have a car towed that was crushed and purchase a new car. All the time not being able to go anywhere. Where do you turn as Time Warner has no complaint dept. Just as bad in this whole mess is my interaction with Liberty Mutual Ins. I will be going to FIOS and a new Insurance Co. after all this is over. I can't begin to describe the mental fatigue this has caused me.

I have had problems since day one with Time Warner cable services for almost 2 years now. First was the increase of monthly bill and then the receiver box issued with promotions and etcetera. Now, according to Time Warner, I am receiving 200 TV channels. At the same time, the company is now charging its customer beside the monthly fee for devices that are necessary for people to view the broadcasting of any TV channels. The device charges are for remote control and receiver box and other equipments that one needs to watch TV channels. In other words, without these devices it is impossible to watch any of the channels.

This latest issue that I have with Time Warner is the fact that I am not getting 200 Channels as Time Warner says that I will because of the fact that Time Warner is counting the double channels and the music channels is counted as TV channels which I wonder if the matter is legal and they can count double channels and the Radio Stations as TV channels that is based on their advertising formula which says that customers are getting over 200 TV channels without informing them that most of these channels are repeated channels and music channels.

On the other hand, almost 50 of these channels are Radio Stations and not a TV broadcasting stations which people could listen to for free on their Radio or Ipod and other devices they may have. I have discussed the matter with Time Warner and I have sent them a request for almost a month asking for a detailed line up of all 200 channels that I am getting. That is to say 200 of TV stations and not repeated ones nor the Radio Station that was not my intention when I asked for Time Warner TV cable services. I haven't got the request yet but as usual I have been told that it was sent to me and yet another one is going to be sent which I will get the list by October 16, 2010. So my question is this, Is it legal for a company as Time Warner to advertise a testimony where it indicates 200 Channels yet many of them are repeated channels and most of them are Radio Stations yet the customers are paying thinking that they get 200 TV stations?

Phone/Internet connection goes down too much. Loss of money, I can't process credit cards or ATM transactions.

After bringing my account current with a $3.92 credit, I scheduled a disconnection of my cable service and pickup of Time Warner Cable (TWC) modem to take place on August 13, 2010. I was instructed by a TWC agent to leave my cable modem at my mailbox for pickup which I did. On September 13, 20101, I received a collection notice of $81.00 for unreturned equipment. When I called to resolve this, the TWC agent confirmed the equipment was never picked up and refused to credit the erroneous bill because the TWC technician never showed up for the equipment pickup even though I left the equipment exactly as instructed by TWC. I am being billed for an internal communications mistake on the part of Time Warner. My account number is ****.

Agent name is Jack. The operator ID is POC Resolution Sought. Time Warner must credit me the full amount of $81.00 for failing to make the scheduled equipment pickup on 8Aug 13, 2010 and cease all collection action against me for this balance. Date Problem Started on September 13, 2010. Date of Transaction: August 13, 2010.

This has been an exasperating, ongoing issue since August 2008 when I had to cut my expenses (my only reason because I was pleased with Time Warner) and looked at other carriers to provide Internet, cable, and phone service. (My husband passed away in February 2008 and my monthly income decreased significantly). I discontinued Time Warner service in August 2008 and was told by Time Warner to turn the cable box into the local office, which I did. (I turned it into the Indio office on Dr. Carreon Boulevard). I have the yellow receipt which states $0.00 balance. I assumed all was well. I was wrong! Months later, I started to receive harassing recorded messages on my phone from Time Warner telling me I was in arrears, which I knew was wrong, and delinquent notices I received in the mail. I wrote back marginal notes on at least three occasions stating there was an error; I was paid in full.

I never received the courtesy of a call or letter acknowledging my notes. I tried calling back the phone number that left me messages several times and could not get through. Obviously, it is just an automatic recording to delinquent customers. After the holidays in 2008, I contacted the collection agency and was told it was for the cable box I did not return! I told the associate the problem lied with the inefficiency of the Indio office because I turned it in and I have the receipt! She just kept repeating herself like a ** parrot telling me I didn't turn the cable box in. Because I wanted to return as a Time Warner customer of late, I tried getting service again and told the Time Warner agent I had an outstanding issue/bill and doubted it would go through which is exactly what happened.

Okay, now I called Time Warner Customer Service and I was told by a Vivian the account is too old and I probably didn't turn in the modem. First time I heard this story! I asked her if she was told (for the first time) I owed $130. Probably for a modem, would she pay? I don't have the modem (I swear on my two kids' lives) and cannot understand why I wasn't told and why didn't the Indio office tell me the modem also needed to be turned in. Furthermore, why does my receipt state a $0.00 balance! She proceeded to tell me I needed to talk to the Collections Department. She told me she would have them call me to work on the issue at hand; that was four business days ago.

I would be happy to email or fax you a copy of my paid receipt from the Time Warner Indio Office and ask that you look into this matter and hopefully a peaceful resolution to this frustrating two-year nightmare! Thank you.

For one year I was paying TWC $97 a month for cable and DSL. Mid May I received notification of a bill increase. I called and the TWC operator adjusted my bill back to $111.08. On 5/28, I was charged $139.64. It is too much with $28.56. I called TWC again and the operator assured me that I'd receive a credit for this on my next bill. Well, the next bill was $196.36 which $85.28 too much and no credit. I called my bank and instructed them to disallow TWC from debiting my checking account.

I terminated the TWC service on 7/9, so I only received 2/5 of that month's service for which I paid in advance. TWC should pay me back for over charges and the period of time which I did not receive the service. That's the law. For this, I should receive $66 in refund. When I returned their equipment, I was told that I might receive a partial refund in 6 to 8 weeks. As a result, I instructed my bank to attempt to recover what was owed me. TWC still owes me $38.42 and refuses to pay!

Time Warner cannot send a service representative to repair the cable for 10 days! This is unacceptable. As the only cable provider in NYC, they must be able to service customers within 2-3 days maximum.

Telephone system goes dead in my house and the local area. TWC states they are worrying on it every time. Can be out for a few hours, a day, a weekend.

My bill was due on 09/09/10. On that day around 12: 00 pm, my 14 years old, who was home alone, heard the doorbell while on the shower. When he got out, he was surprised to see a man in our backyard. The only access in is through the locked gate. The "cable man" was busy cutting our cable services. He had jumped over the locked gate to get in and use the same exit. When I called the company to pay and to complain, I was told that this was legal practice. To me, it sounds like trespassing private property occupied at the time by a minor.

After 3 weeks and 3 different service calls, my telephone service was finally repaired. I was without service for a few days and no service on extensions. My 90-year-old mother who lives in my house but has a different phone service was suddenly without service immediately after the last service call. I called Time Warner and they said, "not their problem" because it was a Verizon line!

But just to add a comment, my husband's office phone, with a different number and also Verizon was without service also for a few days but when they repaired my home phone, they fixed his office phone which again, was Verizon. I requested a manager when I called, but was only allowed to speak with her after going back and forth with a tech guy.

Obviously, someone damaged the line when they repaired mine and refuse to acknowledge this. Also, it took 3 service calls because the first two guys openly told us they knew nothing about phone lines.

I recently had Time Warner cable installed in my home. I ordered the Triple Play Package which includes cable, telephone, and internet for one set price of $99 dollars a month. The field representative that I initiated the account with explained to me that as part of a promotion, all charges will be waived except for the regular monthly charge of $99 and $25 as a deposit on the cable box, which all totals $124 dollars. When I received the first bill, it was for $166.16 which is an overage $40 plus. There's much more after this to be told. But to make it short, after I just paid a minimum required payment of $141.76 just 4 days ago, they are now telling me to pay another $116.00 or my entire package will be cut.

My internet and DVR quit working for 3 days. I called Time Warner and they said, "We will have a technician at your house between 8am and 11am this Friday." That was 4 days later. I waited and waited. While I waited, I went to the bathroom and heard my phone ring. After I got out, I checked my messages. There was one automated message that said, "A technician is scheduled to come." If you wish to cancel your appointment, please call us and let Time Warner at 972-XXX-XXXX." Since I did not wish to cancel, I did not immediately call back. But about 10 minutes later, I decided to make absolutely sure. I called and they said, "We called three times, beginning at 8:00 am and therefore, we cancelled your appointment."

This was an absolute lie. I have caller ID on my phone and it showed only the one time and I only had one message as well. I told them I did not wish to cancel and that I needed them to come as promised.They told me that the best they could do was make it an all day appointment. I told them I had to go to work at 1:00, I told them my appointment was until 11:00 and I expect them to make it and I told them that they only called the one time 10 minutes ago.

They again said, the best they could do was make it an all day appointment and if it was not satisfactory then I could talk to customer service. I said it was not satisfactory and I wanted them to transfer me to customer service. I got someone real nice on the phone that said, if you hold for just a moment I will take care of it for you. I had mentioned that if someone could not come out by 1:00 then my next available appointment would not be for another week and that would mean 2 weeks without service and I needed them to simply make the appointment that they just cancelled themselves just 10 minutes ago. They said, "no problem, please hold and I will take care of it. " The next thing I heard was a dial tone.

After another 40 minutes of call backs and transfers I got someone that said, "I will notify them and we will try and get someone out as soon as possible". No one called or came by until 4:30. I know this because I had a friend waste his time to sit and wait. He waited until 4:00pm and at 4:30pm I got a call, but by then I already called and cancelled my service.

Time Warner Cable automatically renewed my cable contract without my permission. So when it was time to renew it in July 2010, I went into the office on Pat Booker, San Antonio to do it. They informed me that it was automatically renewed by Time Warner and I asked them if it would remain at the same old price. They informed me that it would. I just received my September bill and it jumped up $7.00 from my old bill. This was not the agreement that I had with them in July. I immediately called them and I found out that it was renewed and they informed me that is not what they have informed me. I would not have agreed to this renewal at their office. As a retiree from the military and a disabled veteran, the price increase by Time Warner is terrible. There should be investigation on why they charge these outrageous prices and all these fees.

I have incurred damages, lost income and endured considerable stress in my attempt to obtain cable internet service from Time Warner Cable.

I first contacted Time Warner Cable to install cable internet service on August 6, 2010. They sent a technician on Aug 16 who, while assessing the property to connect the cable box in the back yard to my apartment, entered my neighbor's property. My neighbor became upset to have an uninvited guest, and denied the TWC technician continued access to her property to install the cable around the side of my building that bordered her property. The technician asserted that the only way to route the cable and complete the installation was along this border, and without her permission he could not complete the job. He left without installing the service.

Over the next week, I mended fences with my neighbor and she agreed to allow TWC to come and complete the installation. I called TWC and set up a second installation attempt fro August 31st, arranging the time window (11am -2pm) for the installation with my schedule as well as that of my landlord and my next-door neighbor. On Aug 30, I received 3 reminder calls from TWC about the installation. At 2:20 I called TWC to inquire about the whereabouts of their technician and was put on hold. I was preparing to leave my house and trying to salvage some work time. Still on hold, I walked outside and saw a man in a van with a ladder on top, who was dancing around and singing, getting materials out of the van.

I asked if he was from TWC, and he said yes (never gave a name or showed ID, Technician 8799 on the service report). Now officially frustrated by the lateness and this technician's casual pace after I had waited all day, I brought him into the apartment to begin the installation. I repeated the last technician's assessment that the cable be brought around the side of the building, and told him we would go see my landlord first, then the neighbor. He stomped down the stairs and began to enter the basement when I called him back to the landlord's door. My landlord took him to the back yard to assess the cable connection.

I went to my next-door neighbor, who was also preparing to leave the house, after waiting all day at my request, and told her the work would be starting now. She opened the gate and I spoke to the technician and told him that everything was a go for bringing a cable around the side of the building. I stayed a moment while he began the work, and I went inside my apartment to await his arrival after running the cable around the side.

Several minutes later, I heard a clatter on the roof. The TWC technician had opened the cap on the stairwell leading to the roof and dropped it onto the central glass skylight of the building. Glass shards fell down through the center stairwell, and my landlord followed him up to inspect the damage. I came up to the roof too and asked the technician why they were on the roof at all. He answered that he had changed the installation plan, and decided to run the cable up over the roof and down into my apartment instead of accessing the neighbor's property. I asked him why the first technician did not do it this way on the first visit, and he simply replied that this is the way it was supposed to be done. The technician squirted a pile of silicone on the broken glass to patch it. I took photos of the damage while he continued the installation.

By the end of the installation process, my apartment was a mess, with dust from drilling through the wall, glass shards in the hall and TWC packaging everywhere. The technician could not get the Ethernet connection to work with my computer but, using my wireless router, he was able to get online and sign out of the job. At this point, after having this guy running up and down the stairs, breaking the skylight and disrupting both my landlord and neighbor, I was ready for him to go, so I signed the service report and he left.

On his way out, he said that my landlord was okay with the skylight, and they had talked about it. I was not present for this conversation and said that I would be filing a claim to have TWC repair the skylight. My landlord is a senior citizen who primarily speaks Polish. He certainly did not indicate to me on Aug 31, or today, when we spoke again, that he was fine with the damage remaining as is. He keeps up our building meticulously, and I have every intention of having TWC restore his skylight.

Today, I came home to find my 80+ year old landlord up on the roof, applying more silicone to the patch, in advance of an approaching storm. I asked him again if he would like to have TWC fix it. He said yes. I came into my apartment, to begin the claims process, to find that my Internet was not working. So I called TWC for the claim as well as customer service. To begin the claims process they need to send an inspector. To fix the Internet, they need to send a technician.

I cannot miss any more work time waiting on late TWC staff, and I also cannot further impact my landlord and neighbors with repeat visits from loud, rude, unprofessional TWC technicians. They could have done it right the first time, and spared all of us the stress, time and expense.

I have photographs of the damage and "Technician" has admitted to causing the damage. I would like to receive an estimate for repairing the damage and present that to TWC for reimbursement. I will return the cable modem to TWC, terminate my service, and pay substantially more for internet with a more professional internet service provider. There are few options in Brooklyn, but this experience with TWC has made it impossible to continue working with them.

I was told today that I would hear from a claims representative by 11 am tomorrow, Sept 3rd, and I will request the reimbursement option.

Food for thought for the attorneys who supposedly review each complaint:

Not: Keep in mind that Time Warner bills ahead. Digital phone service turned off on last day of billing cycle at customer's request. Next month's bill includes charges for digital phone service. Charges include taxes, surcharges, and fees associated with the digital phone service. Customer submits check for the full amount due, including digital phone service which he no longer receives.

Customer requests credit in the amount of $31.09. Time Warner, using proprietary math, concludes credit due is $25.04. Now, multiply the difference between the numbers posted above by the thousands of people nationwide, who cancel Time Warner digital phone service on any given day and what do you have? Well, the answer is, you have a nice chunk of pocket change for Time Warner.

I was overcharged for a 3rd DVR Box for a year. The cable company only wants to give me credit for six months. I advised the company and the manager that they have been cheating me out of my money for over a year. They want me to continue to pay for a packaged plan regardless of my constant advisement that my phone service has been out for months.

I canceled my account with Time Warner Cable four years ago! Since then, they have sent me a bill every month, showing a credit of $24.09. I have written letters and asked them by phone to send a refund check. By phone they agree but don't do it. They don't respond to mail at all, even when sent by return receipt. I would like to receive my $24.09, and to stop receiving the monthly bills. My account number is **.

You're receiving this email because we are trying to get our Saratoga Springs office setup with the services of Time Warner Cable company and we have encountered nothing but bait and switch sales tactics, missed deadlines and gross negligence toward our business. The fashion that this account has been handled and the setbacks and costs that have been incurred could have easily put a less financially prepared and less resourceful company out of business. We need to find solutions to the situation described below in a professional and timely.

Here's what we discussed from the get go, having a Fiber Optic connection that could support our Northeast location with both Internet access at a quick speed and VOIP service that was to be run through our PBX that we had brought and paid for. Here is the chain of events that happened leading up to this email your reading now:

I'll start out from 7/27 where Steve ** sent an email to Shawn ** because of the poor service we were getting and primarily because we could not get a hold of Mark ** for weeks leading up to our flight up to New York to perform the final setup operations for the office which was to be staffed by Aug 1st.

Very long story. 2 years ago, I tried working w/ Time Warner cable to have them correct their records and to this date they have not complied, in spite of the fact that I have fully cooperated with them to collect a pending debt with a consumer who resided in my home.

We had ordered for Time Warner Cable about 2 months back. The Equipment they provided was faulty and we had mentioned the same to them. The sent a written communication that they will send a technician for the repair which will not be charged to us. Now I see the bill and see a $40 charge for the technician Service. I called TWC and complained about the same. They said that I could reduce the $40 amount and pay the bill. I did the same. Now my service has been terminated as they say that I have not paid $40 to TWC. It is strange that despite their Customer Support Personnel sending a written chat confirmation that we will not be charged for the Technician Service, we have been charged. Please help me with this. Thanks.

All customer service is unable to cancel service due to over 40 days of last payment. $50.00 customer deposit (as credit) at open account without honor will be send by mail two weeks later. You must pay all total due and then will receive a check with difference. You must have cable service, must pay cable service.

On December 30, 2008 I entered an agreement with Time Warner Cable for two years of Internet, Cable and Phone Service for $123.00/month. After being charge $123.00/month for two months Time Warner Cable charged me $166.00/month. I complained. Time Warner Cable changed the invoice. Two months later they did the same, I complained, they changed the bill. It happened a third and fourth time.

Time Warner Cable now states that every time I complained, I extended the agreement and the agreement restarted the day of the month I complained. Thus every time I complain about their mistake, in their eye, the agreement is extended and whatever balance of the month I am in, I lose that service. If they would make a mistake in the next billing and I point out the mistake, in their eyes, the agreement is for another two years. Thus I will never be let free of the agreement as long as they continue to make billing errors.

The Time Warner Cable serviceman came to our home on Feb 20 to install cable. He told us we would have to pay additional charges for the wireless modem. At that point, we decided that we did not want Time Warner Cable and he left. He was here maybe 10 minutes at the most. Since then, we have been hounded by bills from Time Warner Cable; we called them six times, each time they stated they made an error and we should ignore the bills.

However, the bills kept arriving. Out of sheer frustration, we paid up $181.44. Yet, Time Warner Cable has now reported us to a collection agency and we are getting several abusive calls from them. We have yet to receive a refund of $181.44 from Time Warner Cable. The last bill dated June 24, stated that we have a credit- yet the calls from the collection agency continue.

On 5/31/10, I was called by Samantha, at Time Warner, with an offer to bundle my phone with other cable services into one package for $115/month with no fees or penalty for discontinuing service. I was told this package included TV, internet, phone, equipment, free HBO and Showtime and an additional DVR. I was told this would be my monthly charge and that it was not a temporary promotion. The confirmation number was **. At every contact with every Time Warner representative (from telemarketing through multiple confirmations, through installation) I confirmed and reconfirmed this offer, since the price was the only reason I switched from my current package and discontinued AT&T phone service. Samantha called multiple times to reconfirm that I indeed agreed to this offer. Her supervisor Gabby also reconfirmed the cost. A Time Warner customer care representative, who contacted me following this agreement, also confirmed the price. Amber, who scheduled the installer also confirmed. The installer also confirmed the price - installation code.

Today, when I received an email with my July charges, it was for $214.13. Right away, I talked to David ** in online chat. I first spoke with Brittney at 9:43AM. I explained the situation and was put on hold multiple times. Then, she said she would transfer me to a supervisor, but I was transferred to another customer service operator. I then asked for a supervisor and spoke to Martin at 10:14AM. He told me which packages were available, all for much more than what I had agreed to. I told him I received those offers in the mail all the time and only agreed to cancel AT&T phone service and bundle my cable services because the offer I was made was financially advantageous for me. He explained how many of the services and equipment are extra, and I explained that I was offered another package and that I confirmed the price at every step of the process.

I told him this appears like a bait and switch scam, that I was going to follow-up with Consumer Affairs and also try to see if other Time Warner customers received this offer. He said that he would contact the telemarketers and request recordings of the calls, and that I could expect a reply in about 5 business days. I executed my due diligence at every step of this process by confirming and reconfirming the price, repeating the specifics I was offered every time. I believe that Time Warner should make good on their offer to provide me with the services to which we agreed from the date of sale until I no longer wish for these services.

Time Warner did absolutely nothing to reverse the error. Their automated system is flawed. The system should have never allowed me to extend the payment if they were going to take it out of my account anyway. This was the email I sent to what I thought was the corporate office, however it just turned out to be more customer service reps of which I've talked with 4 on the phone. I was trying to pay my bill on the automated system and the computerized agent couldn't get the numbers right so it transferred me to a live agent. I tried to pay the bill three times and for some reason the call kept dropping. After the third attempt I just used the extend payment option to keep the services from being disconnected.

The system gave me until the 26th of June to pay the bill. On June 18th the bill was debited from my bank account which sent my account into a tailspin. I ended up owing over $400 in bank fees because I had no clue that the bill was going to be debited from my account. I called and spoke with several of your agents, one of whom stated that she would reverse the transaction. Well a week later, it's still not done. I call and another agent tells me because I paid by check, it can't be undone. Now I'm not asking for a refund or anything, I just wanted a reverse of payment (which would be resubmitted immediately) to show the bank that it was not entirely my fault and they would reverse the $400 worth of fees that they've applied to my account. If this can be resolved I would be ever so grateful.

I was charged for 12 months, $20/month for a service that Time Warner knew did not work. They always run tests at the time of an upgrade. I asked the rep to credit me back the $20/month error for 12 month and they ONLY applied a $20 credit. Then, they changed my rate back to $38.99 with NO Turbo speed. This is completelty misleading and definite fraud on their part. Knowing they overcharged me for one year, they will not refund my money. I am owed $240 dollars for the over-charges by Time Warner.

I was contacted 06/01/10 by a third party company that Time Warner Cable (TWC) uses to phone-solicit TWC customers. David T. from Metro News Service took my order to bundle my phone/internet & cable TV service, and transfer my land-line phone number from AT&T. After some review, I decided to cancel the order and called back within 5 hours, the same day. I spoke directly to the same person (David T.) and he assured me he would process the cancellation order.

Approximately two weeks later on the canceled installation date (06/15/10), I came home to find a notice on my front door that TWC had been there for the installation appointment. When I tried to call the next morning to let them know the order was canceled, my land-line phone was dead. When I contacted TWC on my cell, they told me my phone number had already been transferred from AT&T, and the only way to keep my existing phone number was to use TWC as my phone provider. I called the Metro News rep back to ask why the installation appointment had not been canceled, and he admitted that the mistake was his and that he would waive the transfer fee and get me a reduced rate.

During the first installation appointment, the installer informed me that he could not complete the installation without written permission from my landlord to install a cable outlet in the room where my phone and computer are - so ANOTHER appointment had to be made to finish the installation - which left me without internet service for a week.

I had to call the Metro News rep back 4 times to get him to confirm the monthly rate I'd be charged. He never did give me a solid answer during any of the calls, and I ended up calling TWC myself and speaking to a billing person who explained my choices clearly and made the change to my account. The Metro News rep also assured me the transfer fee for my phone number ($20) would be waived, but the TWC rep told me that charge could not be waived and that I would be required to pay for it even though I canceled the original order.

In all, I had my phone cut off for a day (while dealing with a parent who has bone cancer), lost 2 days of work dealing with installation issues, had to spend half a Saturday & 3 gallons of gas getting an installation permission letter from my landlord, made at least a dozen phone calls, and will have to pay a $20 fee - all for a "bundled" service that I canceled 2 weeks prior. Bundled? More like BUNGLED!

Basically, I live in Co-op building in NYC that has a Shared Saving (Bulk Billing) agreement with Time-Warner. As it turns out, I am not getting the rate that should have been extended to me under that agreement. I have a copy of the agreement from Time-Warner to my building. This agreement has been in place since November 2007. Time-Warner is claiming that I agreed to a 2-year Price-Lock Guarantee, but I never signed anything. In fact, I remember asking if this included all discounts afforded to me under my building's plan and they said this was their best price they could offer me.

Apparently, after speaking with some neighbors, one of which was kind enough to give me a copy of their monthly Time-Warner statement, this was not true. So I called today and Trevor, their customer service rep, in fact told me that I am paying $9.63 per month over what the plan is for our building. He said a supervisor needed to review any changes to my current plan which may result in a credit. I was then switched to Tammy who said that I was not entitled to anything since I entered into their "price lock guarantee" plan. Clearly this is price gauging and may even be against some consumer protection laws and most certainly is in violation of the agreement with my building. I am ready to take them to small claims court here in NYC.

Basically, I live in Co-op building in NYC that has a Shared Saving (Bulk Billing) agreement with Time-Warner. As it turns out, I am not getting the rate that should have been extended to me under that agreement. I have a copy of the agreement from Time-Warner to my building. This agreement has been in place since November 2007. Time-Warner is claiming that I agreed to a 2-year Price-Lock Guarantee, but I never signed anything. In fact, I remember asking if this included all discounts afforded to me under my building's plan and they said this was their best price they could offer me. Apparently, after speaking with some neighbors, one of which was kind enough to give me a copy of their monthly Time-Warner statement, this was not true.

So I called today and Trevor, their customer service rep, in fact told me that I am paying $9.63 over what the plan is for our building. He said a supervisor needed to review any changes to my current plan which may result in a credit. I was then switched to Tammy who said that I was not entitled to anything since I entered into their "price lock guarantee" plan. Clearly this is price gauging and may even be against some consumer protection laws and most certainly is in violation of the agreement with my building. I am ready to take them to small claims court here in NYC.

I had to make an appointment 4 times to have a tech come out to install service in my new home. I waited for several hours on three different days and no one ever showed up. No one had the courtesy to even call me to tell me to reschedule. I really wish we had an alternative choice in cable companies. I am extremely disaapointed and praying this 4th time someone will show up.

About a year and a half ago, I received a letter from a collection agency that stated I owed Time Warner Cable for equipment I had received and never paid for. The amount was around 500.00. I called Time Warner and told them I had never lived in Charlotte and had never had an account with Time Warner before. I asked them how this could have happened. They had taken a phone order from a person that was using my name and ssn number over the phone. I asked them how they could verify their identity and they informed me they are not required to. They instructed me to get a police report filed and then fax them a copy.

I did that and it still took me almost 4 months of phone calls and constant monitoring of the credit bureaus to get everything removed from my files. How can a company give away equipment without making any effort to verify who they are dealing with and then put you through months of torment trying to fix it yourself? They treated me as though I was the criminal and they created this situation. During that time we had to purchase a new vehicle and the information was still on our credit files. We could only find one dealer that would give us a car loan and it was at a higher interest rate.

They can wreck your credit and life and never blink an eye. I thought it was over and done with during the past year. Last night I received a letter from another collection agency stating again that we had ordered equipment from Time Warner Cable and if we did not pay they are threatening to report it to the credit bureaus. I consider this harrasement at this point if not extortion. Can they legally put us through this mess again becasue they are negligent in how they operate their business? I attempted to call them today and was transferred three times and then got someones voice mail.

This took over 30 minutes and I have a job. When they did this the first time they even reported the address used by the identity theif to the credit bureaus. The credit bureaus refused to change this information for months. Please help me. Is there any way I can defend myself from all this happening again. Is Time Warner not responsible for anything they do?

First, I received a yellow card in the mail about an Eagle Scout Directory, so I called the number and left a message. I was called back about the Eagle Scout Directory ,but I had to choose a couple of magazines out of 100 in which to try. I repeatedly stated that I didn't want to order any magazines, but the person calling seem to be telling me that in order to get the Eagle Scout Directory I had to order some magazines which I repeatedly told them I didn't want to order due to being on limited income to no avail. Then I was charged for the magazines, which I didn't want, causing my checking account to go into overdraft charges. Doesn't the word "try" mean free? Time Warner Center misrepresented themselves to me calling themselves " The Magazine Center" If one looks under Time Warner Center there are many complaints on the Internet but very few complaints under " The Magazine Center". Financial: $110.90. Physical and psychological stress. Cancelling my entire order of the Eagle Scout Directory worth about $100.

On April 12, I called TWC to make arrangements on my bill. The representative at that time was very helpful and courteous. The representative put me on an arrangement to make a payment today, April 22, for $140 and the remaining in payments. I was guaranteed my services would not be interrupted while I was on this payment arrangement. Tonight, I called TWC to make a payment towards this arrangement and I spoke to a collection representative Alex and was told that this arrangement was not acceptable per the delinquency was over 60 days.

This representative also said that the pervious representative should have not placed me in this kind of arrangement. I advised the representative that it was not my fault if this was the arrangement. I even clarified with the previous representative about the details of the arrangement. Per Alex, management would have to look into this matter per he won't be able to make any decisions. Alex also said that he could take the partial payment but this was not a guarantee that the services would be interrupted. Basically, all Alex did was argue with me without helping.

I advised Alex that the call better be recorded because I would file a complaint against their company for not honoring an arrangement. He talked to me with a condescending tone so I requested to be transferred to Management voicemail per his previous suggestion only to find out he transferred me to the Billing Department and I ended up speaking to a representative called Leo. I had to go through the whole story explaining the confusion.

Then Leo promised to transfer the call back to collections department and that I would have to talk to a supervisor. This representative even guaranteed that if the call dropped, he would call me back on my home phone to prove that they were not giving me the run-around. He just transferred my call to a recording stating the office was closed. In an instant my services were shut.

On April 20th my cable service stops working. I called the Time Warner cable company and they told me they will send a tech to come and fix it. They booked me an appointment 11am -2pm for April 22ND. On 4/22/10 at 11AM I waited outside for TW tech to come. Instead the tech calls me on my cell with his private number. For my own safety I do not answer Private Numbers on my cell phone.

At 11:30am I went back inside my apartment to continue to wait. At 11:32am the TW operator call me with a TW number and told me I missed my appointment because I did not answer my cell when the tech tried to call me with a private number. I tried to tell her I had not received a call from the tech and there was no tech outside in front of my house where I was waiting at 11:00AM and my cell phone showed that only private numbers. She began to argue with me and talked very rude to me. I asked to speak to a supervisor. I was put on hold for 23 minutes.

The supervisor was very rude and said that if I wanted to have my service restored she would book me an appointment between 11:00AM and 7PM. that night, (I've experience this treatment in the past from Time Warner. They have me wait all day and at 6:45pm they call and say they could not reach me and then cancel the appointment I spoke to several time Warner representative and they all were very rude and inconsiderate. I told them that I had taken care of my parents who are both in their 80s and could not afford to wait an entire day for a tech to show up. My mother wanders out of the house into the streets and get lost. I would have to pay someone to sit with my parents. That did not seem to matter to her. She put me back on hold for another 12minutes and return to tell me that I would have to take the app. she offered "and have a nice day".

After I hung up the phone with her I received a call on my cell phone that said private number when I answered the man said he had the wrong number. Then my cell phone was bombarded with TW automated surveys this is the first time this has happened to me. I am a paying customer and the staffs at time Warner ridicule and insulted me with the poor treatment I got from them. Time Warner is a huge company and people have to relay TW for phone Internet and television service. They disrespect and humiliated me and I still have to pay them for their services. I have been treated poorly by them but I have no other choice but to use their service. I need to report this incident because I sure there are other individual who experience this same treatment without any compensation.

A solicitor called, offering bundled cable service 200+ channels, internet, and digital phone service (unlimited long distance) for $98.02 per month, which I agreed to. TWC service came and switched the internet and upgraded the necessary equipment for the TV. He said someone else would do the digital phone service the next week. No one came. So I get a bill from TWC for $135+ for partial month and the next month service, but their rep indicated this was for TV and internet only. I also received a bill from Embarq for the normal amount I paid for both telephone and internet. ($93+).

So I call TWC to see why the digital phone has not been installed. They say I have not completed some online agreement correctly (I did it once online and once with a representative). They also tell me that my service is $97+ for just cable and internet which is not what I agreed to. They say the only plan they have in the $90 per month range is for 2 services. This was clearly not what I was told by the salesman.

If they don't honor the bundled 3 service for $98.02, this is fraud. The TWC rep said she would have the phone conversation tape reviewed and a supervisor would get back to me in 3 to 5 days. As of now if I have to pay the current billings, it will be in the $200 per month range vs. the $100 I had agreed to. I am currently looking for my notes to get the names of the people I talked to. What I really need is to be able to find out which regulatory agency is in charge of these providers.

In October last year, I got me an account with Time Warner cable (internet cable and home phone). The internet was suppose to be turbo and I did not have that service until this day and they expect me to pay a service that I don't have. Every month, I had to call in order to get credit for $20 for that service that I don't have and every month is a struggle with this company. On April 2nd 2010, I called to make my payment since I am disabled and my SSI direct deposit is not until the first of the month. Like always, it takes me between an hour and 20 minutes and two hours to go through this process. This time it was around two hours and 45 minutes on the phone with them.

After I got upset because of their incompetence and bad services, the supervisor gave me accredit which I had to pay just for that month because of all the aggravation that they put me through, $58.32, which I paid with my debit card from Chase bank, in which they got paid by my bank on 4/6/2010. Today, they disconnected my cable and said that they never received that money when I even have a confirmation number which is xxxxx. Every person that I had spoken within my building, they are not satisfied with Time Warner cable. On top of their incompetence, the programs are always freezing up. They had taken channels off without any farther notice and they kept raising the payment up without letting us know.

On my home phone, I only requested local and I did not know that they gave me a service that I did not request. So when I found out about it, I called and downgraded so my bill will be about $40 less a month. But for my surprise, this coming bill will be over $150 because they said that I was not suppose to be downgraded. This is causing me to be in the hospital constantly because of my blood pressure going up due to them upsetting me.

I want to be able to change to another company but I am not allowed because they call this their territory and I don't think it's fair for people to be obligated to have a company that they are not pleased with and that keeps giving us problem. Please help me stop people like them to abuse people like us. Thank you for your time and hope and pray that you be a true and honest as I hope you'll be and help us, the disabled ones, to be treated with dignity and respect and no abuse. Please.

Time Warner Cable is the single worst company I've ever had to deal with. My Internet goes down for weeks at a time, On Demand doesn't work for days/weeks at a time, and they raise my bill a dollar or two about every month or two. I've actually considered moving to another town just so I can get another Cable company service since TWC holds the monopoly here.

Another thing to be wary about is what they call "free." Nothing is free in this world, TWC. I am paying for the HD box, paying for digital cable, and you call your HD free?? So when my HD channels were out for a month, no credit could be issued because HD was "free." My most recent issue with the award losing company is now my On Demand services are no longer functioning.

I cannot watch HBO/Showtime on Demand, but no credit can be issued because it's a "free" service. How can this be a free service when you can't watch it if you don't subscribe to HBO/Showtime? I've been here a little over three years and have had nothing but problems with TWC and their horrible customer service, poor quality HD, and on and off internet. For your own sake avoid them at all costs.

Terrible experience in transferring service from one unit to another in same complex. Bill from original unit paid in full on 3/19 for service period 3/19-4/5. Service physically transferred to new unit on 3/20. Service at original until not disconnected until 3/26 (told they are short handed). Attempt to charge me twice for partial month services on 3/25. Contacted Customer Service once to be explained that due to lack of disconnect for almost a week, an additional 2-3 days would be necessary for that action to reflect on my account, I end up with a 202.18 balance along with a friendly disconnect notice and 2 phone calls to my home on 4/5. Contacted Customer Service again tonight to ensure that my account showed proper credit and comments. Get automated message telling me I owe 64.55 now.

Rude representative Yvette stated she saw the credits but wanted to know when I would pay. I indicated that the bill was not even due until 4/18 and she said she would put down that she "won't pay until the due date". I did not want an inaccurate comment on the account and asked to speak to a supervisor. Waited 5 minutes and hung up and called back. Got Yvette again. After another 5 min wait, Steven comes on the line. After again explaining my concerns and how I felt it was inappropriate for Yvette to make the statement she did, Steven would eventually make a comment to the effect that he would listen the tape to ensure the rep even made the comment. And it gets better! As I expressed to Steven that his statement was uncalled for (I hope someone listens to the portion of the tape with his conversation as well) he said, 'What else do you want me to do? ' I did not raise my voice, I was not belligerent, nor did I use foul language. I just pointed out that I felt I was a very good customer for 13 years who spends over $1200 with TW and hoped for a better experience when trying to do the right thing by continuing to make sure TW and I both agree the account is in good standing.

Steven took it upon himself to then basically say that TW settles with me each month when they provide the channels. I may not spend the most, but I do not spend the least and I would think for that amount the billing/transfer process would go a lot smoother. Steven assured me he would take care of the calls that had come to my home phone, so they would stop but guess what-just got my third call in less than 24hrs. 3x to get resolution on being labeled a 'disconnect' when in fact the bill was paid in full. All I did was move the service. I get double billed, credits take weeks to appear, and 'customer service' feels that because they provide the cable, customer service is negotiable.

They offered us a fixed rate for two years to lock in our Internet/TV/digital phones. There is a cancellation fee to end our service prior to the end of the two-year period. In theory, they cannot raise our "service" rate during this time. Less than six months into our new contract, they have raised the rental rate for the cable box rentals as they are "rentals" and not part of the "service".

Since we can only receive the service by renting the digital cable boxes from Time Warner (there is no option to purchase our own box), this seems like a scam where they locked us into committing to their service for two years at a fixed rate, while they are free to increase that rate at their leisure. The charge is an increase of about $5/mo, but I feel like we were misled with no recourse. They have unscrupulously changed the terms of our contract.

On March 13, 2010, my cable went out; it is still out as I write. I was given an appointment date for Monday, 03.29.10 for a service rep to come to my residence to fix the problem, it could not be corrected over the phone. On Thursday, 03.25.10, I called Time Warner, informing them my cable was still out and I spoke to Anna, who then informed me she had an opening for Friday, 03.26. I told her no, because the original date they gave me was workable for my household. On Friday, 03.26.10, I received a phone call from Time Warner (left on my answering machine) informing me that my appointment date was changed to Sunday, 03.28.10, between the hours of 10:00 and noon.

On Saturday, 03.27.10, I called to verbally confirm the new appointment, and I spoke to another rep (I forgot her name) and was told that the new appointment was indeed for Sunday, 03.28, between the hours of 1000 and noon. On Sunday, 03.28.10, at 1230 hours, my husband called Time Warner because no one showed up. He was informed that something had happened with the technician and now the time window would be up until 1700 hours. I called Time Warner at 1443 hours, 03.28.10, to make a complaint, and I spoke to Christine. I told her I wanted to speak to a supervisor. I informed Christine of what transpired and she asked me if she could put me on hold; I agreed.

At 1503 hours, supervisor Mike identified himself and I explained the same story to him, informing him that my husband was told someone would be here by 1700 hours. Mike then told me, no, that no one was coming because at 1030 hours that morning (03.28), the technician called my home and didn't get an answer. Now if my husband called Time Warner at 1230, why wasn't he then informed at that time that they tried to contact us at 1030 hours. My husband was told someone would be out to us by 1700 hours and a story that the technician had a problem. Because you screwed up, why lie?

My husband was sitting home all morning and no one ever called us. When they changed my original appointment, I received that call. What happened today? I told Mike no one ever called my home, my husband was waiting, and he called Time Warner at 1230. By this time, I was totally disgusted with Time Warner and Mike. As a consumer, what rights do I have because you better believe it, I will get a bill from them. The whole day has been wasted and I still have no cable. Needless to say, I am terminating my service with Time Warner, but something has to be done about the service I've just received. I have also sent an email to Time Warner (I think it was 03.23.10) asking how I would be compensated for loss of services and also phoned them on 03.25.10 (spoke to Anna), asking the same and was told I would be reimbursed. Please advise.

About six months back, I terminated my services with Time Warner. I brought my cable boxes back in person, and waited in line for hours, at which point, they told me that I owed them absolutely no further money. In fact, they owed me money. Then last month, I received a bill. I called for an explanation, waited on hold for hours. They told me it was an early termination fee. I explained that I had returned my equipment in person, and was assured by a representative that I did not owe them money. In fact, they sent me a refund.

The customer service person I was dealing with spoke to her manager (unfortunately I did not get their names at this time, because it seemed like there was no need), and they told me I was right, they could not act this irresponsibly with their internal financial management, and then try and blame the customer months and months later. They could not keep telling customers different stories, to try and extort money based on a fraudulent claim, whenever they felt like it. But then today, I got a thirty days past due notice. I called and waited hours on hold (multiple times, because company representatives kept hanging up on me). This is when they really started to act suspicious.

On 3/15/2010, one representative intentionally hung up on me (Michael at extension x1745). Another said they were going to put me through to their supervisor, and instead sent me to some random voice mailbox (Vonetta at extension 3541 did this). She also told me "this is not a bill, it is just money you owe us. Time Warner seems to think that if they do not call it a bill, then laws concerning fraudulent billing do not apply. Another person told me they would not give me a supervisor instead they were going to put me on hold, until the end of their shift (Ed at extension x1619). Please help me stop this. $112.86 of fraudulent bill and late fees keep tacking on.

On February 22, 2010, I called Time Warner to find out if there was a program where you could receive cable while paying off outstanding balance. After reviewing my previous account, the customer service rep informed me that my outstanding balance is $337 and if I paid $37. I could pay off balance while enjoying basic cable. I would be placed on a payment plan for 11 months until previous balance was satisfied. I paid $237 with my debit card leaving a balance of $100.

After recalculating figures, I was told the payment plan would only be four months and the installation tech would come out between 10a and 230p the following day. When the installation tech didn't show, I called Time Warner and was informed that the installation was cancelled due to their "roommate policy". This policy states that if there is an outstanding balance at an address trying to obtain cable, the balance has to be paid first.

I explained to them that my son had cable in 09, however he was killed in a car accident Sept 09. I faxed all of his creditors his death certificate when it was released to me by the coroner's office in Oct 09. The rep emailed the audit department to inform them of this. The audit department refused to afford me cable even though I was trying to satisfy my debt to them. I then went into one of the payment centers to obtain the policy in writing. The policy states that the account holder is responsible for own account.

Called Time Warner later that evening and spoke with Phillip in collections, who agreed that the policy should not have pertained to me and said he was going to get with the audit department and call me back on that following Thursday the 25th between 230p and 4p. When I didn't hear from him at the agreed upon time, I called Time Warner. Was transferred to Phillip who stated audit department, said that since my son had no estate, I was responsible for the bill. I informed him that my son was an unmarried adult, I was not his power of attorney nor was I his beneficiary. His death was unexpected.

Phillip put me on hold to get his supervisor Daniel. Daniel came to the phone after having me hold for approximately 20 minutes only to tell me the same thing Phillip stated. When I disagreed, he informed me he could no longer talk to me about my son's account and the call was disconnected. Re-harshed feelings of depression and sorrow because of the loss of my son. Felt humiliated for myself and my son because I was made to feel like a deadbeat. Paid $200 more than required because I was led to believe I was going to receive cable services. I know the monies paid to Time Warner is partially what I owe, and that is the reason I initiated contact, to clear my debt.

Time Warner just hiked their bill by $10.00 per month. In addition, they charged me for an upcharge on half a month for the month before with no prior warning of a bill increase. I am going to cancel or vastly minimize their service and use Netflix. I will go without TV if I have to. This monopoly stuff has got to stop. The consequence is excessive charges to my credit card without my permission.

I have been attempting Time Warner install service in my home for almost 6 weeks. Within this time frame, I have taken days off of work and waited for a technician to arrive to no avail. I have contacted Time Warner several times in order to complain and I am getting nowhere. Being that I am already a customer with service at another address. I would've assume that I'd be treated much better and that they'd welcome the additional business. Unfortunately, I am getting nowhere. This is costing me time and money.

Time Warner states that each date someone called and I was not home. This is unquestionably not true. Not once has someone called, or shown up. It's like I'm being screwed with on purpose. I would like this resolved yesterday. As today I spent another day at home waiting. This is the most ridiculous service that I have ever experienced, with no representative willing to guarantee that someone will actually show up.

Ruben, very incompetent customer service, doesn't know his job. He did not transfer me to a supervisor as per my request. Supervisor Bob was not cooperative at all, very incompetent to do anything to try to help me with an appointment.

Time Warner Cable service is very poor. I've been having problems since December 31, 2009. Until today (2/16/10)I still have problem. 29 days without telephone services and 3 days without Cable services (no picture).

I was a Time Warner Cable employee until Nov. 2009. During my employment I received the courtesy package that TWC offers to employees. In Nov. 2009 and during the period that I still had the services from my job, my wife contacted TWC customer service and informed them that her husband was no longer working for TWC and we were interested in continuing the service and she inquired about the available offers, the customer service rep informed her that someone from the sales dept. will contact her and inform her of the available offers. No one contacted us and on 1/06/10, we received an invoice in the amount of $413 for the month of December.

I had called TWC customer service and spoke with more than four customer service reps for over two hours. They refused to resolve the issue and treated me in a very nasty and careless way. Finally someone offered me a plan in the amount of $105/mo. starting 01/10. In a good faith effort to resolve the disputed invoice, I sent TWC certified letter along with $100 check for the month of December 2009, they didn't even bother to respond to me. They sent me another invoice in the amount of $456.76.

TWC also turned the sound off the cable from 12/28/09 to 01/06/10. The service I had was offered in the same time for $89 (Triple Play), nothing special was offered to me. I am very upset about the way TWC treated their customers, and I want TWC to stop harassing me with their nonsense invoices. They should treat their customers in a respectful and professional manner. I would like your help to resolve this issue.

I ordered the road runner mobile service from time Warner. It had a guarantee that if I was not happy I could return it in thirty days. After receiving the device and connecting it to my lap top I realized it did not work in my area. I made numerous calls to the company and got no help. I was told in time they would build more towers and I would have service then. I was billed $245.00 for a onetime connection fee. I returned my device via fed x but still have not had my account credited. I am now receiving letter from t.w.c. wanting their payment. This is now going to affect my credit report and possible cause my service to be turned off.

I had high speed internet through Earthlink for about 8 years. Earthlink has an agreement with Time Warner to handle the billing for their accounts. I had requested my account be cancelled through Time Warner who refused since they did not have my social security # or a pin # on file. When I opened the account with Earthlink, this information was not requested. I also called Earthlink and told them that I wanted to cancel my internet service with them on Oct. 16, 2009. They cancelled my service, gave me a verification # for the cancellation and told me that I did not need to do anything else since I contacted them directly for the cancellation.

I am now being billed by Time Warner Cable for $129.48. Time Warner told me that since I did not contact them to cancel my service, that I still owe them the $129.48. I explained that I contacted the company that I had the service with Earthlink to cancel and that they told me that I did not need to do anything else, everything would be taken care of from that phone call. Since the company I got the service from told me that, that's what I went by. There is no way that consumers can know all of the little side agreements that these companies have. I told Time Warner that my agreement/service was with Earthlink, not them.

If Earthlink and Time Warner have an agreement for Time Warner to perform services for Earthlink, that the agreement should not impact me, I didn't make an agreement with Time Warner for anything. Also, Earthlink verified that my service was cancelled on Oct. 16 and that they were not billing Time Warner for my account. I passed that along to Time Warner also who very politely said that they basically didn't care. I didn't contact them so they can bill me for it if they want to. Not sure why, but Earthlink would not contact Time Warner on this which is also very upsetting. It's not fair that Time Warner can bill me for a service that I didn't have, plus that I didn't even have with their company.

Needless to say, if I don't pay it, they are going to come after me for the money which would hurt my credit. It's not fair that the consumer can get taken advantage of like this. However, $129.48 isn't enough to take them to court over either, so it doesn't seem like I have any other choice but to pay.

We still have problems with the billing. Initially we did not realize we were being billed in advance for the services and were especially concerned since the services were not always rendered for what ever reason and we were charged as if they were. We did have a multitude of problems with the service during the first 6 weeks which I do not understand especially since the cable has been in place and maintained for the last 29 years. I understand why TW might require payment in advance from new customers but your sales person did not explain this to us. Maybe he thought we were aware of the advance payment requirement since we have been established with TW for some time, I don't know.

We were shocked by the first bill for $283.11. We called the sales person and he took the bill with him to talk to his supervisor regarding the bill. We have not heard from him since and he does not return our calls. Possibly he is no longer with TW? We did not get that bill back and thought the sales person had taken care of the issue.

Even today, Sunday 12/06/2009, our wireless service is off.

We were without TW internet and no phone service for at least a week during the first 4 weeks. TW service techs. made 3 trips to repair/replace the service and equipment. Obviously we were required to be available for them to access the system which made us miss work on those occasions. There was one "No Show" on a Sunday when I was promised a tech that would repair the service between the hours of 11 AM and 2 PM. We were off line again that time from Thursday till Monday.

We did return the phone service to our original carrier since our fire and home security is compromised without a phone connection. They offered to let us return and also offered us a bonus providing we established complete service with them. We've been on cable since 1980 and prefer cable providing these issues are resolved.

Since my income is partially derived from being online and my wife checks her work schedule online we do need reliable internet service. We are willing to pay for the time we actually were able to use the service but no more. We researched TW with BBB and were not surprised to see TW has an F rating with them. Will TW address this issue and attempt to resolve?

We will return all TW equipment and present the check for $366.39 by the end of December. We are completely dissatisfied with TW service and billing. I intend to make the transcript of these transactions available to the local franchise authority, the State consumer advocate, BBB, the Fed. trade and communication commissions and the senior consumer organizations we belong to as well as our friends via my web site. Our goal will be to alert others concerning the peril of dealing with ineffective service providers like TW.

We are completely taken aback by TW policies and attitude about this issue, having been TV customers for several years, we discover it appears that TW service is poor at best and that TW business practices might be questionable . As far as we are concerned, the product does not meet the advertized performance claim at all.

We were anxious to have the additional services your salesperson described but found they failed one-by-one, after 11 or more reference #'s and 3 service calls within the short time of 5 weeks, leaving us no recourse but to revert to our previous carrier due to the unreliability of your product . We will also be changing our TV service as well since our goal is to have all our communication services under one bundle. We truly hope your company will correct the problems we encountered so others will not be forced to experience the issues we have.

I have been unemployed for 11 month's and all I can paid is $50.00 dollar week and I'm wish for full refund and replacement; service back on A.S.P.A

I am a 91 year-old individual who can no longer afford cable television. I canceled my service with Time Warner Cable and returned my equipment last month.

It is my wish to have an HD converter box, but Time Warner will not disconnect their signal and I am unable to program my television to work with the converter box.

I have not had television for six weeks. Time Warner is holding my FCC signal "hostage" for lack of a better term.

never have I ever seen such a sorry company and major problems, that they do not want to own up to, but they get your money and thats all you get. I am presently trying to find an attorney that can help with this... if no one has a clue as to how to help me get it resolved. I am out 109.00 a month and have yet to see a day since I got this, when I can watch it without all of these issues happening. its everyday.

About three months ago, I upgraded to Turbo Internet Cable Service. At the time, I was not informed that they would be sending me a new modem. Over the Thanksgiving holidays when I was out of town, they sent a new modem. I was ill with the flu and didn't open the box right away.

This morning I found out that they had shut off my Internet by switching it from my old modem to my new modem. I asked that a technician be sent to help install the new modem. The technician they sent was surly, unhelpful and refused to stay until the modem was working properly. It is still not working and Time Warner would not send out another technician.

I use the Internet constantly for work and have been without it for all of today and probably most of tomorrow. I anticipate that I will have to hire a consultant at significant cost to fix this even though I did not ask for the new modem (the old modem worked fine), did not know Time Warner was sending one, and did not know that they were going to switch the service from the old modem to the new modem.

Damages are financial as I work on a hourly basis and have not been able to work today since I did not have a working modem. I will probably have to pay a consultant several hundred dollars to fix this.

A week after I got service at this address that I just moved to, they cut my service off. Said there was 2 accounts from this address from a year ago and that I must make payment arrangements to pay these 2 accounts off which is around 800.00. These accounts are not in my name and have nothing to do with me. I told her that I wasn't going to agree to pay off someone elses bill. So they cut my service and put a block on my address until these unrelated accounts have been satisfied.

I then called timewarner and stood on the phone with a technical person who helped me with my internet since my system is a little older. I called timewarner and told then that they had not installed the additional box and also what took place with my telephone. Within that time I called my sister and she asked if that was my new telephone. Well it turns out that cable never put in the order that I was staying with my telephone and here the journey began with service and charges that accumulated for each time I spoke with them. The telephone service took another 10-12 days. The additional cable box took about the same. The telephone voice messaging to date has not been installed and hopefully on Monday, November 16, 2009 the telephone answering service will be working.

In the meantime on November 12, 2009 I called timewarner at which time I found out that my bill was $500.00 and that I had been charged twice and that also the fees that would be included with this transfer of service were not explained. The customer service person for which I spoke with was patient and extremely attentive and saw the notes that previous customer service people had entered. My account was credited and the addtional credited amount would go to the next bill. Today, November 15, 2009 I called to view my bill on line and find that time warners billing service is very confusing.

I called the customer service again and speak to two different people, one person was Nicole Duffy who said that my telephone number was associated with another account and I clearly indicated that I have had that telephone for a long time therefore how was that possible? I requested to speak to another person and had to call back. The next customer service person was quite cheerful, however, not very informed and was reading information from a screen that misinformed the customer from what the actual billing indicates. In either case I was on the phone for about 45 minutes and tried to explain the service and needs of customer and how frustrating it is.

the last Representative I talked to stated if I do not pay my outstanding balance by Nov 29 the are going to charge me more. I said to her why more If the service has been disconnected already. she said this is the way it is. I feel they are nothing but rip. off no wonder they have so much money. I am trying to pay the outstanding balance but what kills me I still need to pay 89.00 more in order to get service. how do you pay with no job? I can not believe they can not brake the payments

I keep calling over & over no resolution.

My complaint starts with the additional $.99 charge to recieve a paper bill. For some reason once i went to auto bill pay to avoid the paper bill charge, my statement have gone up by nearly $50 in 5 months. When i called Time Warner to complain they told me my "discounts" had expired, even though i still have all three of the services. My bill went from $124 to $174. I have not changed my services in over 2 years. I would like to inform other costumers to be weary of auto bill pay...Time Warner is very sneaky.

On 10/4/09 Time Warner Cable was installed in my home. I was informed that a payment of $71.26 was due before the installation was to take place. I purchased a Money Order in the amount of $72.00 for this service. I gave the Money Order for $72.00 to the Time Warner Cable Technician before installation had taken place. As of 10/22/09 my account balance was $71.26 The money order for $72.00 has not been applied to my account. I called Time Warner Cable a couple of times prior to 10/22/09, they informed me they were looking in the situation, and for me to pay the monthly payment of $49.88 only.

On 10/22/09 I went to Time Warner Cable and talked to Jessie, she informed me (reading from their computer) that the Money Order had been sent to the wrong department. I asked for a copy of what she was reading, but she couldn't give me a copy. I gave her a copy of the money order and memo I typed regarding this mistake. Also, on 10/22/09 I paid my bill for November of $49.88 and received a receipt with an ending balance of $21.38. (I don't want any

late fee). Their Tracking Number for this mistake is 1846596. I haven't received any documentation or phone calls from Time Warner Cable regarding this mistake. I'm trying to get this resolved, before a late payment is sent to TRW and put on my Credit Report.

I received a letter from Pamela on behalf of Time Warner Cable. She said that I was responsible for someone else's bill. Just because the other person used to work at my business. She said that I was affliated will the other person, so they placed her old bill on my account. She said that I have ten days to pay the lady's old bill or my service would be cut off. I feel very voilated by this unjustifiable act. How can TWC put someone else bill on by account and the person do not; and has not ever lived with me. The letter was written and sent on Octobor 12, 2009. Unless I provide TWC with a light bill from me and the other person, my service will be cut off on October 22, 2009. Is it legal for TWC to put someone else's bill on my account just because I know someone professionally?

Something fishy is going on. I began noticing this about six months ago. Please help/investigate. I am on a fixed income, and really cannot afford this "double dipping" either done by Time Warner or its collection agency.

When I signed up with Time Warner the price for their bundle (internet, phone and cable) was $114. per month for all three. My bill from Time Warner keeps going up. I got my Time Warner bill today and its now $182.95. I called to see why it keeps going up and she said they upgraded my package and added Show Time. I never ask for Show Time, they just added it with out asking me. The cost for that per month is $15. Even with that amount taken off the bill is way to high. I ask the customer service person why it went up so much. She said you have some phone charges here that brought it up a extra $16.96 and taxes have gone up. I ask what kind of phone charges and what are the numbers that were called. She said she couldn't give me that information, it was private. Well I will be looking for a new server. They keep doing this and adding on more charges with out asking me, they just do it.

I received a letter from Time Warner, that contained their offer of Internet Connection (Road Runner) for $11/mo. However, I found out that they are charging me twice that amount, and when I mention the letter (that I still have in my possession), that does not ring a bell. Last week I had a live online chat with their representative, Randolph, who assured me that the issue would be resolved in 24 - 48 hours, yet nothing is resolved. At the time of the aforementioned letter, I had AT&T as my ISP, around $20/mo with no contract and no problems. Now I am stuck with Time Warner, am under contract, can't cancel and can't get my price, either. All I can do is complain.

It cannot be legal for Time Warner to push customers into a DVR service they cannot afford. What can I do now?

I keep receiving phone calls from Time Warner Cable from their automated phone system. They have my phone number listed on someone elses account. Their automated system explains that my account is past due. They want to verify that I am a person called Victor L. I do not verify that I am such. I have made contact with several of thier operators to explain the situation. I explain that the phone number they have on the account is incorrect. I acquired this phone number from the phone company 10.5 years ago when I bought my house.

I also explained to Time Warner I've never had their cable service and with the harassing phone calls I've been getting for collection then I would never use their service. The operators assure me that my phone number has been removed from their system. Yet when I explained the situation yesterday (on 8/10/2009) and I was assured I would not get another call, I received then same automated phone call tonight inticating a past due amount. To which I had to follow the prompts to contact an operator to explain the whole situation again that my phone nember does not belong on the persons account.

I discontinued my phone service and they offered me a price of 71.69 for a 2year commitment to keep my cable tv and dsl and they keep billing me the regular price and now they have turned off the service. Please help. I have paid the 71.69 every month when the bill is sent.

For me it's been a series of small things making more work, taking time, and then a new thing goes wrong, starting over again (and again).

Going back about six months, there have been more or less consistent issues a cable outage, say. Not a lot of times, but regularly say once a month. They always say, Oh, we'll credit you $X for the inconvenience.

Well, I'm going to go back and check and I wouldn't be surprised to find they never did any such thing. This is because we actually canceled the cable part of our service for six weeks when we were going to be gone a good part of the summer.

Time Warner continued to bill us. When I noticed it, they said, "Oh, it will take 45 days to credit the account."

Really? You can take my money right away but you don't have to give it back for six weeks? By which time many people probably forget, don't check, etc., and who knows if they ever do it?

Scheduling has been a big pain. I planned ahead to cancel the service, and even though I had an appointment "in the computer" for three weeks from the time I called, someone showed up a a couple days later to shut it off.

He told me not to call in advance to turn it back on again, implying they can't handle such a concept as being planned in advance.

So this time I called five days before I wanted it turned back on and the first available is two weeks from now.

Hmm ... so when I call in advance, it gets screwed up; when I don't call in advance (on their counsel) it also gets screwed up.

The big thing is the bill I'm going to check back six months and see if I ever got these credits. They never stopped billing me for service but I thought it was "in the computer???" to shut it off? Wouldn't that connect to the billing part of the account? Duh.

And the 45 days to credit me back? That is a crock. It takes going into my account, and change the amount I owe subtracting what they took from me. That's it.

For me it's been a series of small things making more work, taking time, and then a new thing goes wrong, starting over again (and again).

Well, I'm going to go back and check and I wouldn't be surprised to find they never did any such thing. This is because we actually canceled the cable part of our service for six weeks when we were going to be gone a good part of the summer.

Time Warner continued to bill us. When I noticed it, they said, "Oh, it will take 45 days to credit the account."

Scheduling has been a big pain I planned ahead to cancel the service, and even though I had an appointment "in the computer" for three weeks from the time I called, someone showed up a a couple days later to shut it off.

So this time I called five days before I wanted it turned back on and the first available is two weeks from now.

Hmm ... so when I call in advance, it gets screwed up; when I don't call in advance (on their counsel) it also gets screwed up.

The big thing is the bill I'm going to check back six months and see if I ever got these credits. They never stopped billing me for service but I thought it was "in the computer???" to shut it off? Wouldn't that connect to the billing part of the account? Duh.

And the 45 days to credit me back? That is a crock. It takes going into my account, and change the amount I owe subtracting what they took from me. That's it.

I am a customer from TWC since 2004. I spent roughly 5 years spending ~$250 / month (a lot of monney). When I decided to move to another country, I had to cancel my TWC account. But, I specifically asked TWC NOT TO CLOSE my e-mails acess for at least one month to be able to clean my e-mails etc and accessing them by webmail and start another ISP overthere. I was OK to be charged to access their POP/SMTP servers for a month or two. TWC simply closed everything with no notice with no way to re-open my account. Thks TWC !!

A very poor hot line btw and "dial 1, dial 2,..." It takes for ever, costed me time and money), non pofessional at all, apparently does not catch the issue and try to relate the issue to my access point Modem that they need to "ping" to reactivate the account. Does not amke any sense ?! I only need to access the servers / Period from any access poiints...TWC competencies looks therefore very limited to me and the rep. not very nice to deal with.

a)faulty billing - Established customer who moved within nyc and re-setup the re-currcing billing. I recieved 2 bills that clearly stated "Payment via expressPay", but the account was not engaged and my account became 2 months dilinquent. In addition, when speaking with the agent I was never notified that there were any special needs associated with moving and maintaining re-curring billing.

b) cable outage - On 6/26 i returned home to find that my cable, phone and internet were knocked out. I called an agent and they were unable to help me. At this time, the earliest appointment was in 48 hours, but when the agent arrived he had the wrong service issue in his cue after extensive discussions with the customer service rep (e.g. phone instead of cable outage) and confirmed that another time warner technician had knocked out my cable in the control room... 100% the fault of Time warner cable. I was compensated the $12 for the outtage, but not for the surely service and actually I was hung up on 2x while trying to establish timing and exact issues in advance of the technicians visit.

It is appalling that the service is this bad with the "top service provider in NYC" and that they can treat a customer who has all 3 services bundled with such disrespect.

My husband and I decided to add Time Warner Cable back into our home. We have their internet already. We cancelled before due to poor customer service. We decided to give them one last try after almost a year without them. The service tech came out to set up our cable. After installing the box he contacted a rep over the phone. They informed him that we already had a box and could not set up. I informed him that we do not have a box. My husband spoke to a rep the day before and stated that our account was clear. I informed the tech. He stated to me while on the phone with his rep that he would hook up the box but I would have to handle TWC myself.

I told him that I didnt want the service if it cant be corrected now. The service guy told me that "he did not care whether I got the service or not he was just here to hook up the box." I told him I did not want the service because he was very rude. He stated that he wasnt rude it is just none of his concern. I told him to take the box and leave and I will cancel the order. My husband called TWC and they verified that everything was clear on our account that we did not have any boxes.

My husband also informed them of the rudness that we encountered. When we had TWC in the past and cancelled their Digital phone because it did not work that well they cancelled our internet and cable. When we spoke to a manager he stated it could have been a squirrel that bit the line. Which made no since at all. He was very rude and we had to wait a week to get our stuff turned back on.

I pay for full service from TW. About $180 per month. They changed over to a new system and My Internet is very slow and I can't use Video on Demand. i have had several Tecnicians out and they admit it is TW fault. I want it fixed , it has been out for about 3 months.

The Short Story: After putting me through over seven months of effort, more than fifteen phone calls, and a tremendous amount of aggravation, Time Warner/Saveology (subsidiary of Elephant Group, Inc.)/Private Network Communications, Inc. could not even provide the full $100 that they promised when I signed up for their Fios Triple Play promotion. In the end, I only received $93.50. Ms. Luci at Private Network Communications has not returned my calls thus far.

Comments: Almost all of the people that I spoke to (below) were very polite. This was such a drawn out series of lapses and inactivity that it seems unfathomable to me that overall, it was simply an issue of incompetence or indifference among staff level employees. Is Time Warner/Saveology (subsidiary of Elephant Group, Inc.)/Private Network Communications, Inc. actually making a good faith effort to honor and issue all of the gift cards due to Time Warner's customers or is something else happening here? When Time Warner outsources, they need to take some responsibility for the actions of the organizations that they hire. Does Time Warner effectively have a monopoly in NYC? Personally, I have no other option for cable television services.

On the gift card instruction sheet provided by Saveology, no mention is made anywhere of Private Network Communications although they perform most of the customer services and administrative functions regarding the gift card. Many of the calls that I made to Saveology have not been documented. I spelled the names of all employees phonetically; they may be misspelled.

The Long Story: On 10/12/2008, I signed on for Time Warner Fios Triple Play, and was promised a $100 Mastercard gift card. On 11/16/2008 I completed and mailed the Time Warner Cable Promotion Redemption Form in order to receive my $100 Saveology gift card. The form indicates that a card should be received 16-18 weeks after all qualifications and subscriber obligations are satisfied. On 2/2/2009, I spoke to Jennifer at Saveology, requesting the status of my $100 gift card. She informed me that I did not use the proper rebate ID in completing the redemption form, and instructed me to add the proper rebate ID to my copy of the form, and fax it to Saveology.

On 5/8/09 I requested the status of my card from Jenel at Saveology. Jenel informed me that they did not receive my faxed, corrected, redemption form in February. When I stated that I have the successful fax confirmation, she again stated that the person who receives all faxes was not able to locate it. She asked me to fax it again, and told me that she would call me back to confirm that they had received it this time. On 5/8/09, after not hearing back from Jenel for a several hours, I called Jenel myself, and she confirmed that she did receive my corrected redemption form. Upon my request, Jenel stated that since they have been delinquent in processing my card, she was willing bring my redemption form to her supervisor in order to expedite it more quickly.

On 5/28/09 I requested the status of my card from Deedee at Saveology. Deedee stated that my redemption form was in fact escalated to a Supervisor on 5/11/09, but that no progress had been made. Deedee stated that she did not know what the issue was or why the Supervisor had not acted since receiving the form on 5/11/09. Deedee volunteered to look in to why my card had not been processed and call me back on 5/29/09. On 6/3/09, I attempted to call Saveology five times using the Offer Redemption Center phone number provided on the Redemption form of 1-877-405-5035, but each time I receive a message stating that the phone number is out of service.

Again on 6/3/09 I finally reached Saveology by calling a phone number on their website, once again to request the status of my card. I reached Amy (ID#191) in Customer Service, and requested to speak to Deedee. I was told that Deedee was having lunch. I explained my frustrating situation to Amy, and Amy stated that if she could put me on hold for a few minutes she would find out as much as she could about my situation from her colleagues. Within five minutes, Amy discovered that my card had indeed been mailed to me in March. When I asked why nobody else at Saveology could figure this out for me, Amy did not have an answer. Amy provided me with the name and phone number of the person at the company who is responsible for issuing the cards. Amy did not know the name of the company who had this responsibility.

On 6/3/09, I spoke to the Executive Vice President of Private Network Communications. He informed me that a card had been mailed to me in March, but that it did not have any charges against it. I told him that I did not receive the card. He confirmed my name and address, and said that I should have my card within 7-10 days. I received the card with its instructions in the mail on 6/10/09. On 6/11/09 I attempted to activate the card through the automated menu, but did not have the required PIN number to do so. The instruction sheet that the card came attached to indicated that the PIN number should be on the instruction sheet, right where the card had been attached, but there was no such number printed. I reached a customer service rep who was able to activate the card anyway.

On 6/12/09 I attempted to make a purchase with the card, but apparently any use of a debit card requires a PIN number, which I did not have. Also on 6/15/09, I called Saveology for help, read my card number to the customer service rep, and they told me that my PIN number would be right behind where the card was attached on the instruction sheet. I told them that no such PIN number was printed, so she transferred me to Cardholder Services, which is part of Private Network Communications, Inc.

After reading my card number to Robert, at Private Network Communications, told me that my card actually did not have a PIN number, and needs to be used as a Credit Card, as opposed to a Debit Card. When I explained to Robert that my card has "Debit" printed on it, and the instruction sheet indicates that I should have a PIN number, he apologized, but offered no explanation of what may have gone wrong. Also on 6/15/09, I successfully made a $79 purchase using the Saveology card as a credit card.

On 6/16/09 I attempted to make a purchase using the remaining balance on the card. I attempted to make the $21 purchase using the card first as a credit card, then as a debit card. Both times, the card was rejected. On 6/17/09, I spoke to Jenel at Saveology and explained that the previous rep that I spoke to transferred me to Cardholder Services in an attempt to help resolve the issue of my remaining balance, but I cannot reach anyone there because the automated menu requires a PIN number, which, in my case, I do not have. Jenel told me that there was nothing that she could do because Cardholder Services is handled by an entirely different company.

Also on 6/17/09, I called Saveology again, and reached Casandra. I explained my dilemma about the remaining balance on my card, as well as the fact that I do not have a PIN number. Casandra was able to provide me with a different phone number for Cardholder Services which does not require a PIN number. Also on 6/17/09, unable to reach anyone in person, I left a voicemail for Theresa L.(spelling?) at Private Network Communications, using the phone number given to me by Casandra. In my message, I explained the issue about the remaining balance on my card, and asked her to call me.

On 6/18/09, I left a second voicemail for Theresa L. at Private Network Communications, asking her to call me. I tried to reach Ms. L. five different times by phone between 6/17/09 & 6/18/09. Also on 6/18/09, at a store, I was able to determine that there was actually only $14.50 remaining on my card, and that was why the $21 purchase had been rejected. After all this work to obtain my gift card and to actually get it working, Time Warner/Saveology/Private Network Communications had only given me a $93.50 gift card, not the $100 actually promised. It is unethical for an organization to promise $100 as part of a promotion, and then make it exceedingly difficult to access the promised amount.

was a customer of Time Warner for a while. They called me up in 2008 and want me to pay $29.00 dollars cable fee on the phone so that I get a broadband digital service. I say wok on the phone and start paying them every month. What happened this year on March without let me know and signed any agreement they jacked up the bill from 29.00 dollars to 57.00 dollars. They told me that my bill is 187.00 dollars. I told them that I was sending them a payment till May 29.00 dollars every month. They told me if I don;t pay them they will turn my account to collection agent.

I need help to resolve this issue with Time Warner. What they are doing with me is unacceptable. I have family and can't afford to pay them right now 187.00 which I don't owe them. Please advise and I appreciate it.

I have been a customer of Time Warner for several years. This is not the first time things went wrong with my services but it is the last time I can sit by silent. We had a severe thunderstorm on Wednesday, June 10 that caused all services in the neighborhood to go out. I called at 10:04pm and was assured that all would be up and running by 11:45pm so we went to bed. On Thursday morning I noticed that I still did not have phone, internet, or cable so I called at 7:11 and was told that the outage was cleared up but they would send someone out that day to help me.

Spoke with another representative at 9:54am, 1:18pm, 3:19 pm 6:16pm and 8:46pm and they all assured me someone was indeed coming out.It was not until 10:04pm that I was told I had been given an appointment for Monday,June 15th! That is completely unacceptable. I have small children in the and we rely on our phone and internet in case of an emergency.

I proceeded to get up this morning, Friday, June 12th and call yet again again about my services. I asked to speak with a manager at 9:22am and my called was answered by Mellisa who apologized for all my inconvience and assured me this issue would be resolved. no one showed up so I made one last attempt to contact them at 4:30pm only to be told that Monday was the earliest they could get out. My address is the only one in my area without service yet no one seems to care.

I am disgusted by the way I have been treated. I pay my bill and it should not take them 5 days to correct the problem when it only takes them a split second to disconnect you for non payment! They are so busy trying to get in "new" customers but they don't take care of the one's they already have. Never has a company treated me so shabilly and at this point i would never recommend them to anyone. Hopefuly this will help someone else.Thank You

Time Warner Cable Co showed up on my property without warning and started digging a hug gaping hole next to and under my driveway in the beginning of Mar 09. It had been raining for weeks prior and when there they dug the hole filled up with water so bad they could not continue. They came back a couple weeks later to finish burying a cable I was told (under my concrete drive). It still was so wet they had to leave the exposed unburied cable above ground in front of my house for another week or so. It finally got real cold so they decided to bury the cable and fill in the holes.

I suddenly notice the last 10 ft of my drive way raised up 2-3" or so leaving a very sharp nasty speedbump. I contacted 3 pepople at Time Warner Aime Svarbonneau (not if of spelling) 414 430 5608 supervisor she referred my to Toby Rott contractor (and hothead) 414 870 7612 who complete;ly denied any wrong doing without even looking at it! Then his supervisor T. Piontek got involved-my concrte service guy B. Larson, Toby, Tom and myself met on site only to argue and not resolve anything-I was told Time Warner would get back to me, they never do I always have to keep calling them only to get run around.

I am asking that Time Warner Cable take responsibiltiy for the damage that occured. My concrete serviceman Bill Large said its pretty much a no brainer that after digging around and under the drive and then filling up with water and then burying anything underneath after it freezes it will push the crete upwards.

I was given an estimate of $1,800 to fix the problem witch will include digging up and removing the crete, and laying new. I want my concrete company to do the work, the same company that laid the driveway for me 5 years ago with no problems up untill now when Time Warner came digging around.

This is another scam to get more money from people by using the digital conversion as an excuse for cable boxes I don't need but they want to charge for. My TV's are modern and receive digital signals. The cable co. is stealing more from it's customers again. Why is the government allowing Cable to do this? Hundreds of dollars from millions of people for a service that they already pay for and were receiving.

For last 2 days every tome my home phone rings it kicks over to my verizon wireless cell number. I am unable to answer my home phone that I have thru time warner. this is a new problem (weird!) and I don't know how to solve it. please help. Thanks. It's costing me minutes. Have attempted to find out what to do on line or get a number to call but unable

Well, I have a problem with TW that double bills me. In March of this year, I asked about my bill. I got a hold of customer rep. While discussing my bill, my NHL Center Ice coverage was turned off.

Then it went back online. I was "reassured" by the customer rep that I won't get doubled billed.

Tonight, I asked a customer rep about my NHL Center Ice package and since the season is over, it has been replaced by MLB Extra Innings package.

I was told I wasn't going to be billed. Then I asked what was my bill for April.

The bill was over $230 dollars. I was mad. The customer mentioned the incident in March when "they" turned off my NHL Center Ice temporarily while I asked about my bill.

Please help me..

because of faulty equipment, being billed for services I didn't ask for -- muliple times -- I canceled Time Warner Cable Service in August, 2008. In October, 2008 a contractor with TWC (B&W) came to my house and collected the equipment. In January due to regular brown-outs of my Time Warner internet service, I canceled that as well. In January, TWC started billing me for cable service, despite the fact that I no longer had equipment to receive cable. They now claim I owe close to $400, and will send matter to collections. HELP!

My husband passed away on 11/24/08, on 2/2/09 I recieved a letter from CSG stating that Time Warner was looking for me and had been since 12/16/04, they had a refund for me of $78.60. I couldn't understand why they couldn't find me, I was only 45 minutes away from my old apartment and all other mail came to me. I called Time Warner and they informed me that CSG did do accounting for them, so, I signed the receipt and returned it the same day.

I finally found a phone number for this company on-line and called on 2/23/09. I was told it was sent out to me, that it takes 4-6 weeks, it should be here in 2 weeks. I called again on 3/16/09, I was told "it hasn't been re-issued yet" , will be sent out, about 2 weeks for delivery. I called again on 4/2/09, Elston told me it had been mailed and to call him back "next Tues. or Wed.". I called back on 4/8/09, Elston told me it (meaning computer, I assume) showed that the check had been sent. Then he said it was sent to me in Indiana! He said the "TN" was mistaken for "IN", he said he would talk to his manager and call me back. He called back and said he would re-write the check and it will go out on the 15th and it should be here on Tues. or Wed. Well, its Wed. and nothing!

Our modem went out on our internet cable 3/28/09. We scheduled a technician to come out to resolve the issue, Time Warner called to confirm the appointment was on 4/1/09, in which we confirmed. They then cancelled our appointment, which we did not find out until after we stayed home from work for the technician to come out and no one showed up. We called and were told technicians come out no later than 7pm. It was 5pm. We were told they would not get anyone out to fix the problem until the next day, giving us a 4 hour time frame that we'd need to take off work again.

We then scheduled for 4/3/09. The modem was corrected. They have refused to reumburse the funds we paid for the time that our modem was not working. The entire staff from Time Warner that we dealt with were extreamly rude, very hard to get along with and truly did not care about their customers as they advertize that they do.

We faced economic difficulties, as we use our internet for our work. So we were not able to do our work from home since our modem was not working. We usually work 8-5 in our office and 6-9 at home. Offices close at 5 and we were unable to do the 6-9pm working through the time it was not working. Along with continually being charged for the service we were unable to use. We would like the refund for the time that we were unable to use our internet, and we would like to further deal with helpful customer service agents when we call in for help for their products.

I have 2 digital cable boxes in my home from Time Warner cable. 1 I have never had a problem with, it's the old style (the kind you can't get any more). The other however has been nothing but trouble. I have swapped boxes at their stores on my time at least 5 times in 12 months. The keep saying that the problem is the updates that they send out periodically. The technicians that come out say the same thing. THEY say that the equipment is JUNK!

I have been able to get absolutely no help from Customer No-service. They tell me it must your wire even though every time I put a new box on it works fine for 2-3 months, just long enough to get a DVR full of shows that I want to watch that cannot be transferred to a new box. Then they tell me that the manufacturer has discovered a glitch but how many times is that going to happen? This is the most unbelievable racket I've ever encountered and I'm going to switch to satellite.

In 12/2007 I switched from Time Warner Cable to AT & T's new UVerse cable service. However; in 2/2009 AT&T contacted me and told me that they had to disconnect my UVerse. I later learned the property management company (Essex Properties) told AT & T we could not have UVerse. It appears that Time Warner has a contract with Essex Properties and will not allow AT & T to use their wiring in the complex.

Questions: If Essex Properties has a paid contract with Time Warner -- shouldn't they share any discount or monetary benefits with us as tenants using Time Warner? Additionally, if Essex Properties have a contract with Time Warner Cable, are they not required to tell prospective tenants that we can only use Time Warner Cable? The process of shutting down my AT&T UVerse service, my internet, and telephone has been stressful for me. I now have an inferior service and do not agree that Time Warner can monopolize wires in an apartment building.

Does AT & T have the choice to install their own wires? AT&T told me they cannot install wires due to the contract Essex Properties has with Time Warner Cable. I would like clarity on this issue. As I stated -- this has been an overwhelming situation for me. Please respond and advise. Thank you

In Feb 2008, I returned my cable box to the local Time Warner office and asked that the cable TV service be terminated. I continued to used the cable modem service, Road Runner, through Time Warner. I also had DirecTV installed in my home in Feb 2008 and have had it ever since. In January 2009, I noticed that Time Warner has continued to charge me for the cable TV service. This amounts to over-charges of more than $600. I called Time Warner customer service a couple times, visited two local offices and sent a certifed letter the the Office of the President requesting a refund for these charges. No refund has been made and no written response has been provided.

I have paid over-charges of more than $600

Time warner overcharged us $9.95/month for wireless service fee without any notice and the statement says home connect fee, not wireless service fee, we contacted them thousands times and nobody never ever told us there is a wireless service fee. they continuesly charged us extra $9.95 for 5 months. They also delayed the installation of our cable and internet twice and should credit us back, but they always cheat on it. we had a very miserable experience with Time warner cable in SC. By the way, do you know where is the small claim court in florence SC?

total extra charge about $200 including all damages

on february 9th i decided to switch from verizon to Time Warner. since then it has been a nightmare. in the space of five days there was no telephone service. i calle and i complain but to no avil. what broke the camel back Sunday morning i fell and was unable to get up. when i get to the telephone to call 911 for help the phone was dead. i cannot believe that it can get any worse. so i no longer required there service. thank you

missed doctors appointments. also i am a home bound person. i rely on my telephone

have you ever had a splinter you just couldnt get out, well dealing with time warner is like that, i've been hung up on, told to turn tv on and off like that might solve the problem, i've been transfered to countless supervisors who dont answer there phone and never return the call. my problem is we can't watch television for 5 minutes with out the picture breaking up the audio breaking up or both at the same time or even no picture. and trying to get them to fix it is impossible we've had employees show up with there girlfriends not knowing what needed fixed, we had techs out here saying the problems down the line, he'll have to have the line crew come out, he never made the call, we were even told it was the squirrels fault.

my complaint is about the service, the employees, but most at high paid supervisors who are not doing there job, it's funny how they always want paid for there service but the service were getting i shouldn't have to pay for, think they want hear that, we even missed the super bowl, i would love to talk to the ceo of time warner and let him how angry and disappointed i am in his service, from the top clear down. it is so frustrating to just be handed off and handed off and nobody helps.

so we are going to dismember time warner from our check book and go to [another provider] maybe they care about there bread n butter because supervisors at time warner obviously dont

its frustrating trying to watch the news the weather channel, a movie and you cant and your paying over a hundred dollars a month for service your not getting and then you sit on the phone for anywhere from 10 mins to an hr and your told to turn tv on and off and will give you a 4 doolar credit and then you sit and wait between 2 or 3 hrs and nobody shows up at your house. its just a feeling of helplessness

I have digital phone and 50 percent of the time it does not work. people try to call and get a recording (sorry your call cannot go through at this time please try again). I almost lost a job interview because the company could not get through to me,thank god I went to the nursing home to check on the progress of the interview,and was told about the phone problem.Also I have parents that are elderly and need to get thru in case they have problems.Please HELP..........

I almost lost a job due to the problem. I have been without a job for a while, and if I did not go to the nusing I could have lost the opportunity to have a job.

This is the second complaint against this company. Today 2/9/2009 we suppose to have the TW cable people here in order to change the cable for our TVs and to put the TW box(s)which were picked up by the other employee of TW cable on the 1/26.2009. We checked last night with TW cable the time that they will be here today (2/9/2009) and they confirmed that between 8.00am -11.00am they will be here to change the cable and install the cable & TV boxes.

At 10.45am , my husband call TW cable to see when they will come and the technician said that they cancelled the order (withoud advising us at all) and the supervisor from TW cable will call in 30 minutes. No one called until now (11.30am). We are withoud TV cable, boxes, we bought an antenna which is not working well, and we demand compansation for this horiffic disconfort created by TW cable. WE would like your help in this matter.

I just got my Time Warner cable bill and it increased by $3.53. We do not need the digital TV conversion. The cable companies will just increase the anount of the service. I will write all the house and senate.

Last spring we decided to get high speed internet service and, to maximize cost efficiency, bundle it with TV cable and digital Time Warner phone service. Before doing so I telephoned the Time Warner people twice and confirmed the price and also confirmed that I could place phone, cable, and internet on "Vacation" for $14.95, $4.95, and $4.95 respectively while we are gone. I also confirmed that our security system would be able to call out while we are gone. Satisfied that the annual cost was going to be very good by having four months on "Vacation" status each year, I visited Time Warner's local office in my home town, confirmed again what I intended to do, and signed up. After Thanksgiving Day, I called Time Warner to set up their services during our vacation time. I was told that I could not do this in advance but would have to wait until the day I wanted the package to go into effect. That was aggravating but doable. I was also told that my security system would not be able to call out while we are gone so we wouln't be able to set the phone to "Vacation". I called again and got another Time Warner technical support person who said the same thing. This was more than aggravating.

Anyway, when we finally got to Florida, I called Time Warner, set on hold for 15 minutes, talked to someone, and got cut off. I called back and got a different person (you can't get the same person) and went through the same bit all over again setting internet and cable on "Vacaton" and leaving the phone service alone. This was all to be effective Dec. 31, 2008. On January 23, 2009, we got our first bill and it was for the full amount, reflecting no downgrading of services or fees. Again I called Time Warner and was told that it was not possible to downgrade internet and cable and leave the phone service alone. I was also told that the second person I spoke with on Dec. 31 had not done anything with my order and, in fact, had requested all services to be placed on "Vacation" effective Jan. 21. Before we could get resolution, I was cut off again. (No, I didn't get abusive or angry) I called back and this time, after a considerable hold of several minutes, got a confident sounding person who spent 35 minutes correcting the whole mess. At least I hope it's corrected.

Unfortunately, because I got two of my three services downgraded, my phone service price was raised to a higher price than was the case in the bundle. Also, because of setting some of my services on "Vacation" my annual bundle cost will have to be renegotiated when we return from Florida.

Time Warner insulates its decision makers from its customers. Its employees are poorly trained. Its policies are not customer-oriented. Its billing is haphazard and careless. Contacting them by phone is gut wrenching at best.

Dec 9 08 i started calling and after 30 phone calls I finally got someone to listen to me Jan 6-08 I have charged for using paid movies 29 times so far. A repair man is coming today. I hope it will be resolved. I wanted this in report in the event it is not taken care of

In the month of October I received a bill for about two months of service, I called and ask why was my bill so high, and was told that they were charging me a month in advance, I told them that I was cancelling there service and what should I pay was told not to pay anything until a final bill comes, well they never turned the service off and the next bill came and the amount again was double,

I called again and explained and the lady that I spoke with said that i was right that they hadn't turned the service off and that I would only be charged for the time that they should have turned it off and the amount was about $25 and $16 for internet so i sent them $40.43 the amount that I was told and now a month later I receive another bill of $127.46 and when I call this time, they're telling me that this is what I owe, for I was never 2 months in the rear and I found out that they went up on the internet service by $5.00 only by the bill, now i would like to know what can I do to finally straighten this out, for I REFUSE to pay a company that makes millions money that they don't deserve, but I don't want my credit harmed either.

I was a customer of Time Warner ordering the wireless internet and they ask for my credit card number to pay for the first payment only. But much to my surprise they took another month out that I did plan on and I did not give them permission to do so. And when speaking to the Customer Service Rep told her so. I know they have this conversation recorded because I heard it Well they process of gettng my money back it took over 7 days for everything to show up back in my account and then I was charged the next monthby accident again.

I then called and was put in touch with a Vera a supervisor there who said everything would be taken care of well it was not until I had to speak to her again and then a third time In the interim A check to another company bounced due to the incorrect money being taken out of my account. so I was given credit on my account but they would not take care of the check bounced due to their mistake and even called Kroger and asked if they would give them a professional courtesy and not charge me for the returned check (huh?)

I also was told that this was not their fault and they were trying to satisfy me what more could I WANT! I just wanted that to be taken care. Economic damage can use my checking account in some incidence because they sent the information to a company like First Checks

I contract a service with time warner for the cable, high speed online and digital phone including international call plan=Dpu 3000 minutes and after five months of service the company cut the service from 3000 to 1000 with out notification. and I have a letter date july 9, 2008, That I was able to call 3000 minutes per month

The consecuence is that I can not called and they said that I past my limited of 1000 minutes I belive I as a customer to be notificated of the changes .

I had an international plan to call Australia for 3000 minutes a month, I was told that if i exceeded the 3000 minutes twice in a 6 month period that the plan would be cancelled and i would no longer be eligable for the international calls. At one point in June i recieved a letter saying that i had indeed exceed my allotted 3000 minutes and that if i did it again that my service would be cancelled. I continued to use my plan until we got stationed in Norfolk, VA with the navy. I paid my final bill and turned in my equipment on October 9th 2008. The final bill was $171.09.

On November 15th I recieved a Notice in the mail saying that i owed Time Warner $106, for the period of 10/09/2008-11/09/2008 thinking that this was a honest mistake i called them thinking that maybe they hadnt shut off my services. This is when they informed me that the letter that i had recieved was incorrect and i infact owed them $294. They then informed me that my internation plan had been disrupped in August and that i was being charged from that point for my international calls. At no point did they sent me a notification that my services had infact been discontinued or that i would be liable for such charges, they also have no proof that they sent any such letter and keep referring to the previous warning letter.

It is my opinion that i should have been notified that i was no longer eligable to recieve my call plan and that i would be incurring charges if i continued to call Australia. They said that they tried to call me on my cell phone on August 4th but a review of my cell phone records confirmes that no call was ever placed. Unknowingly that my plan was discontinued i continued to make the regular 90 minute phone calls daily to my sick mother, At any point had i have been made aware that i no longer had that plan and if they initally let me know instead of 3 months after the fact that i had exceeded my minutes by 37 i would have taken responsibilty for those 37 minutes and excepted the fact that i was no longer eligable for the plan.

At no point was i notified that the plan was no longer in place and blindly i continued to call. The supervisors i spoke to names are, Daniel ( who informed me that i am simply "trying to get $294 out of them") and Yolanda kept repeating the inital warning letter and could not provide me with an answer regarding why i was not notified that my services were cancelled. I am not getting anywhere and believe that i should have been notified and it was an honest mistake on my part simply because i was unaware.

I had cable on several tv's in my home but I always had problems with one not showing clearly. They kept saying the same old thing it's my tv. They would also say the spliter outside your window needs changing. I also paid for Internet service in which I could never get on.

One day they send this supposedly professional computer man to my home to take care of my problem and I could never reach either of those people after that day. I was so outdone I just told them to come pick up their equiptment and stay out of my life. I never heard from them again except to try to get me back as a customer but not to credit my bill or rectify my problem f

the physical damage was my blood pressure was raised causing headaches and stomach pain. My computer was $2,700 and was of 0 value if I couldn't use it as I needed. I am very angry that they could just take my money and not give me what I paid for. If something can be done I would like for that to happen. I can't begin to heal until then. I paid them a lot of money for over a year and could not use the service I paid for.

We continued our service with Time Warner after my husband got out of the Marine Corps and they took over from Adelphia. Why did we do this? Time Warner promised us services that we never got, charged us for services we canceled and overbilled us NUMEROUS times. The customer service department has got to be the most incompetent customer service I have ever spoken with. No one there knows a thing and they are extremely rude. 2 weeks ago they cut off our services for non payment.

Everytime I got a bill I paid the amount and two weeks later I would get ANOTHER bill. Each bill always said I had a past due amount (which I never did). When the tech came to turn off my services he tried to say I owed $433 and some change. I told him by all means turn it off because I am not paying that amount. I then called customer service a couple of days later and guess what, my bill went back down to $251. To no surprise while on the phone with the customer service rep (which was 15 minutes into the convo), I get an email on my phone saying my bill was $800 and some change. Within 15 minutes my bill went from 251 to 800 (and I returned the equipment).

Our neighborhood's cable service is horrible. We have been complaining to TWC for at least 6 months now and nothing gets fixed. The cable goes in and out, looks like a puzzle at times and our phone service goes out and sometimes sounds like you are talking under water. TWC has been out at my home at least 6 times or more, my neighbors across the street numerous times and also my daughter's numerous times. Every technician that comes out tells us all that it is a line problem but the line hasn't been fixed yet.

About two weeks ago we have a technician out who then called a line truck because he said there were 4 breaks in the line. The line truck did not have the right line to run and said they were calling for another truck. After about 10 minutes of waiting, both the technician and the line truck left and no one else has shown up since.

I am a 77 year old widowed woman and my children have installed Life Alert in my home as I had a mini stroke back in February (so they say). I can not call if my phone is out. I am paying about $100.00 a month for this and I don't know what my neighbors and daughter are paying but this is ridiculous. We can't seem to get TWC to do anything about our issue. It is an intermittant problem but usually happens several times a day. Please help! Thank you.

Phone cuts off and sometimes sounds muffled or like you are under water. The cable goes in and out and looks like a puzzle.

Every single day after midnight for the last two weeks my cable goes out. When I call to get a credit or any information the wait time is over 90 (ninety minutes) or they just cut line out after waiting for while. If I do get through, I get the "technical difficulties" line.

New navigator system often causes boxes to reboot. Slow time for remote response to buttons (6-14 seconds). ALL of this trouble began when Time Warner made the unwise decision to switch to their new Navigator system a few months ago (The morons who decided that one should be fired). They took a great thing and messed it up so that half the great features it had either are gone or are harder to use. And there are a bunch of new features we neither need nor want.

Bad service, slow response, ineffective customer service. Thinking of switching to sattelite TV, and we HATE sattelite TV.

Had an appointment for September 3 and no one show up to install the cable in my house. So I made a next appointment for october 8 and order three boxes and when they come the only brought two boxes so i made a next appointment and for them to come on october 11 and they told me some one will come between 12pm and 4pm no one has shown up and it's after 4pm.

My wife lost a day pay my cousin lost a day pay. and half of my saturday went to waist.

Time Warner Cable, took the liberty to change numbers on my check the could process the check. The handwritten part of the check was for $100.00., the numeric part was $171.00, their processing department changed the 71.00 to 00. so it could read $100.00 so they could process it with no questions asked. I was not notified by them, that my check was incorrect nor was I asked if they could inadvertently change the numbers. I have a copy of the check, my credit union also has a copy of the check and it clearly looks like to was written over.

When I contacted Time Warner Cable, they informed me they were within there rights to do this, because the written part was $100.00, they informed me they have no control over their hired check processing company. I would like know to if this is right or if I should blow off as to another Corporate America right. Thank you

Over draft fees charged, stop payment charge on check. $125.00 fees

For the past two weeks, a technician has been scheduled to come by and set up service. However, there job was to call 30 minutes in advance before arriving and hasnt done so for two weeks and kept postponing the appointments. Obviously, the technician has been lying about contacting me. I have kept my cell with me at all times and have no missed calls nor messages.

This is getting ridiculous. They need to get rid of that person asap. they are giving me the run around. I am at work and willing to leave work to meet the technician and they refuse to call or show each time.

TIME WASTED.

I received a bill dated Sept 16, 2008. Payment due date 10/01/2008. I called on September 29, 2008, to make arrangement to pay bill on 10/3/008. It was approved. On 10/2/2008 when I arrived home from work, my cable TV was disconnected. I called and was referred to collections. Collections referred me to the bulk acct dept.

On 10/03/05 I talked to Diana, She said my service would be turned on within 30 mins after paying my bill of $96.97. I paid it. It was not turned on. I called back to speak with her. An employee answered the phone,he told me he was a supervisor, name Michael. He told me that I could not speak with Diana. I asked for his employee's no. He said **** YOU. DON'T CALL HERE AGAIN ASKING TO SPEAK WITH DIANA. She immediately called me back and said that she didn't know who said that to me and she was sorry.

I asked to speak with her supervisor. I was on hold for 25 minutes, then they hung up on me. My service was restored on Saturday 10/4/2008. During the last 3 months I have had intermittent service, and the employees will not allow me to speak with a supervisor.

Time Warner cable sent an inexperienced contractor to install my cable , they drill a hole in the back outside wall of my 2 story house, and it cracked my siding which you can see from the outside. they damage my house.

we would need an expert in the field to check how deep the damage is from inside the wall.

I ordered internet service and made appointment from 1pm to 7pm on Sep 6 2008 wait for them to installation but they did not show up ,and did not hear any apolozige from time warner. After that I reschedule from 1pm to 7pm on Sep 13-2008 still wait for them to installation and they do the same before.Day after that I called them and made reschedule from 1pm to 7pm on Sep 14-2008 and and still not come up and installation for me. that mean 3 day I was waiting them to install lation the internat for me. The time warner serviec look so pool. 3 days I can not go out to do some thing and now I do not have internet service. I called them and canceled. Any thing you can help me do this.

They have been over charging me for service that were not rendered to me from the 1st time I recieved a bill. When I went into the payment center on several different times in person to try to rectify this situation they told me that some one from customer service a (Manager) would be looking into this and giving me a call back but they never did. When I finally got a hold of a manager after a year and a half of consistant calling the manager told me she couldnt not help me and I need to go back to the payment center, so they have just been ping ponging me for the past year and half.

On top of this I have 3 cable boxes in my home 1 of which has not had service since June that they will not apply credit to my account even though Ive called on several differrent times they even sent a tech out and he didnt fix the problem when I called today 0n 9/5/08 a customer service rep started to trouble shoot and some how fixed the problem a technique they have tired many times before this time it just happen to work but now they refuse to credit my account from when the problem started till now when its odvious I have not had service on a box that I have been paying for in over 3 months.

Ive called them in June,July,August and still they refuse to credit me for this they have gave me some credit becuase even to there knowledge they have over billed me but they refuse to fully credit my account for all the mistakes or maybe there just there way of ripping off there customers. They Cut my service off today(9-5-08) for 87 cents.

There are no other Bundle packages offered by any other cable companies for this area so they fell like they can do what ever they want to you and you a have no choice but to except it because we have to use there services like it or not.

I have spent hours,days on the phones with customer service went into the payement center,taking multiple days off from work waiting for service techs that on some occassions never even arrived and still have not been able to come to some kind of reasonable agreement they just refuse to even try to accomendate me. They hazve been nothing but ride and forcefull. They shouldnt be allowed to just out right rob and mistreat there customers.

Lia of New York NY (09/01/08

Cable and internet connection constantly dropping out for days at a time. Technician offered only after one week. Was not reimbursed for full times outage. They have too much monopoly of cable systems.

I work from home and need internet connection. I work on a deadline.

We recently moved and switched cable providers. Despite our leaving a credit card account number and asking them to charge our final bill to that card, as well as a forwarding address, Time Warner sold our account to a collection agency called RUI Credit Services, Melville, NY. We settled the account with Time Warner, but are still being harassed by RUI. We have called both companies. Time Warner acknowledges that the bill has been paid in full. RUI does not recognize that the bill has been paid in full. It seems impossible to get the two to reconcile this discrepancy.

This misunderstanding is affecting my husband's credit standing. Lots of time and frustration spent making phone calls that went nowhere.

i was going away on a vacation and as i usually do, i called the cable co. to have my cable put on hold till i return. but when I returned after 6 months, i found that my cable had been re-activated after 3 months and i was being charged for 3 months of service that i wasn't home for. when i called in and asked what gives, they told me that i was only allowed 3 months of vacation time.

Well in previous years this had never happened and yet that didn't seem to matter to them and even after sending 2 letters of explaination to there head office (one of them a registered letter, so i'm sure they received it.) they still denied that they ever recieved anything. for a cable co. as big as time-warner to evade a customer like this is dispicable! help me!

I will probably never be able to have cable again because according to them i owe over 400 dollars!

We Called Time Warner for connections of our TV. .On their flyer they send out We called and asked about their deals, they have one that for 29.95 was the deal they were offering. So we chose that ackage. Well they then informed us that the pkg they could give us was 116.00. They talk out of both sides of their mouth. I do not appreciate that when I tell them what we want, they will not give it to uws. They keep you on the phone with a big run around.

No we are not able to call and ask for what they aadvertise weekly in the mail box. They will only accept us if we pay well over one hundred channels, of which over half of them are repeated several times. Now they have the package deal for 29.99 so we decided that was best for our senior budget, but they refuse to let us have it. Please help us, this is a very wrong thing to have customes that they pick and choose. Can you fine out for me about the 29.99 which ovvers us over one hundred channels, but they will give us the same pkg for almost two hundred a month. I am very unhappy with the monoply, but seems we the customer are to stupid to make a decision of a pkg that will fit our walletts. Can you please check this out and get back to me, of your experiance.

I am not better than their customers, nor am I the worst, but to be abused, ignored, laughed at, and offered the most expensive when it is in writing every week that the same pkg cost twenty nine, ninety nine. Thank you for your time. They are not nice on the phone, nor thankful that we contacted them. I am not the only one, I have handicapped family mom and dad, and they were played with, and ended up being unable to get their services. What is wrong with this, It is so unfair. And painful when your are just left sitting alone at home 24 7 unable to go out and get around, To take what they have and share and encourage and help the millions of seniors and handicapped people who just fall by the wayside.

I am a Teacher from India on a J1 visa and reached here in the US on the 25th of July.I contacted Time warner cable to get me the connection for road runner net connection as well as the land line with an international call option for a monthly rental of $103.36.The company promised to install the services on the 13th of August which they did.

When I tried calling international numbers,I got the message that I am not permitted to make such calls.I contacted the customer care executives and they shuttled me from one to the other and holding me online for more than an hour once.Still they could not rectify my problem.All this was meted out to me after my paying upfront for the service.One of the customer representatives promised to call back which never happened either.Now they tell me that they have some technical problem and it may take minimum 5 working days to sort out(gave me a ticket number too).

I am new to this country and do not own a car to move around shopping for calling cards.My wife is starting a new clinic of her own and the inauguration set on the 4th of September,lots of business related calls were pending.Thirdly the criminal waste of time and money spend on the mobile fone to talk to the representatives with no redressal.Fourthly,the emotional trauma of not being able to contact my wife and two kids when I wanted them.Despte my paying upfront for the service,I am paying more to travel and get alternate fone call cards just to make calls to India.I do not have a credit card either to make payments online to get such services.

Feel that I am not being recognized as a valid customer even though I pay $49.0 per month for this service. I pay all bills on time and if they do not recognize me as a valid customer and if my digital TV package is no longer in existence then perhaps they should refund me all the months that my package become non existent. If they do not recognize me as a valid customer why should I recognize them as a valid cable service provider? They are not honoring this TV ad and it is very upsetting to me.

i my telephone line went dead on saturday andI called time warner. they put me on hold for over 30 minutes. they said they would send a technitian but they hav not sent anyone. i called back this morning and I am still getting the same run around. My wife is disabled and on oxygen 24 hours a day. I was assured when we switched to this company we would not run this risk.

This has and is now having an emotional and physical effect on my wife and family.

we get charged and pay every month for cable service. On several occasions they have overcharged us. This last occasion we paid our bill and Time Warner made a mistake and turned off our service. We have tried several times, in the past two months in wich we have had NO service, to contact them but because of their poor automated service we could not get through.

I was finally able to get thru after 35 minutes of sitting on the line at work. I had spoke to Nicole who said credit should be given to me and a supervisor will call me back. Of course, I did not recieve this call. I called back and I was told that even though I did not have service for two months I still had to pay because they have no record of us calling and complaining about not recieveing service. They turned off the service because they made a billing mistake now we have to pay the two months for something we did not use.

The damage that this has done to us is that we have to pay for a service that wasn't even provided. First,the whole reason the service was turned off was due to their billing mistake. Secondly, they are saying because we did not report it they can not credit us. Thirdly, we did try to call but their automated system and attendents are terrible. I cannot afford to sit on my cell phone for hours waiting for someone to respond to my call. Doing some research on the internet, apparently, this happens often with their other clients or former clients.

When having problems with Time Warner of Maine repairs you must expect a 10 day waiting period to get service. Too busy for their customer base. We have been customers since the cable lines were installed in our town. I am very very upset to not have cable service for this amount of time. Since this a monopoly in the town of Wells Maine and most states you have no recourse to find a service provider that has better service. What has happened to our ability to choose or there lack of?

This is not supposed to be the American Way. We are stuck! Their ads on TV at the moment say Time Warner, The Power of You. Who is the You? We have had problems with Employee attitudes many many times. I do not believe the company puts very much into their training and reinforcing customer service. I guess this is not really important when your the only game in town. I say it is time for FREE THINKING Americans to speak out on the monopoly of big business.

I am living with my mother and her husband. Both of them lost their jobs, and were having trouble paying the Time Warner Cable bill. I had finally got a job, and was about to get paid. So I decided to pay the bill. The day before I got paid, Time Warner shut off the cable. I paid Time Warner $130., to reconnect the basic T.V. cable, and add Internet service.

The following pay day I gave my mom $100., to pay the cable bill. shortly after that, I got a bill from Time Warner for $180., wit a minimum payment of $90., so I sent them another $100. After that, every bill I got from them was for $180. From the month of march to the month of may, I paid them a total of $530.

In may, they shut off my Internet service, and were demanding $250., to turn it back on. I told them they could be replaced. That's when I found out that Time Warner has a monopoly in this area, and no other cable company can service this area. I thought that monopoly's were illegal in this country. I think I should get a refund. I think Time Warner could use some competition

I closed my account with Time Warner Cable due to me moving out of state back in March of this year 2008. I was told I had overpaid and was due a refund of $170.84 that was to be sent in the mail. I then gave them my new address. I called back in April to check the status of the check and was told the check was sent out to my old address but came back to them (although I did a change of address with the postal service-funny all my other mail was forwarded).

I have called them 4 times to find out the status on my refund check and I keep getting told it will take 4-8 additional weeks. We are now going into July and 4 months later I am still fighting them for my refund. Now if this were reversed they would have sent me to collections by now and add hefty late fees on top. This has been very frustrating for me given that I have called several times over the past 4 months and keep being put on hold and sent from one representative to the next and never having this problem resolved.

I was finally transferred to a supervisor on June 23rd yippee (so I thought) and got to his voice mail and had to leave a message for Al to call me back. Here it is 2 days later and he hasn't called me. Time Warner Cable's customer service is horrible! I will never do business with Time Warner Cable again!

Nothing. The service sill is terrible. I have called them numerous times for "Tilimg" that's basically when you get a lot of squares all over the screen at various times lengths, and degrees. paying for cable service that isn't, technicians that have no idea what is going on because the sheet only has room for about 30 characters to describe the problem

I activated Time Warner Cable at my house on 3/1/08, I have a package that includes phone, internet and cable. When I requested the service I was told the monthly fee would be ~$97 and this was a price-lock guarantee. I was severely overcharged on my second bill and I rang customer service to sort this out and at this time they told me the price-lock guarantee was $100.04 and the reason for the discrepency was that the guarantee only came into effect once the service started.

I have only just realized that my phone is not working and I expect this has been the case since the service was initiated. For my alarm to be monitored I require a working phone, and as such I consider this a serious issue that affects both my safety and the protection of my belongings. I rang customer service and spoke to a supervisor, expecting that they should refund all of the charges relating to the phone service since I have had the service. However, they refused to do this and will only refund a protion of the fee from this date until the problem is resolved.

Additionally, my monthly fee has now increased to $101.37 and they offered no explanation as to why their price-lock guarantee keeps changing. I believe that if I pay for a service, I should receive it and if that service is not provided, I should be reimbursed. I would like to take this matter further but I am not sure of my rights.

Since the installation of this service I have paid $90.65, as well as additional taxes and surcharges (estimated at ~$20) for the phone service that has not been provided.

I am building a house. I need to dig a culvert to divert stormwater per city code requirements. in the place where we need to dig there's a timewarner box with a digsafe number and a number to reach timewarner cable. for 2 days and many calls, and different numbers given to me and numerous transfers, I can't find anyone at that company that knows how to handle this issue. it's so frustrating, put on hold, transfered, given new numbers to call. went to the website and searched no where is there anything to address my issue.

construction stopped. project delays. bulldozers excavator at hundreds of dollars of rent per day, waiting idling because of a stupid box and a totally stupid company

Due to ongoing billing issues with Verizon and the outrageous amount of money I was being charged for their services, I switched to Time Warner Cable for my home phone service, cable and online. When I received my first bill, it was close to $200. I tried contacting them by phone, then I contacted them in writing. No response. I paid the full amount of the bill. My services have jumped price twice from what I originally agreed to. Ive continued to contact Time Warner in writing regarding this, they have not reposed. Ive paid what I agreed to every month, less the over billing with the hopes that someone at Time Warner would contact me to resolve this matter.

I just received two calls from their collections department two days apart while I was away from my home. When I returned and went to call the back the very next day, I discovered that I have no online services or home telephone. I did not receive a proper notice of disconnection of services. In the two phone message they did not indicate that there calls were priority and my services would be turned off.

Although I have continued to pay them money every month, I have NO PHONE or ONLINE.

I filed a complaint with the FCC on Friday, I notified Time Warner in writing at their Palm Springs office of my complaint. I also notified their Cook Street address via mail on Saturday, once again asking them about working out this ongoing matter. Ive heard nothing from them, and they have not restored my phone service as I requested, leaving my online services disconnected until this matter is resolved. Palm Springs is a very hot place and not having home service is life threatening. On the Thursday before I contacted the FCC, Id emailed Time Warner about getting on their Life Line program and requesting assistance with my billing issue.

I have no telephone service. I also have no online services. I have an outstanding bill for several hundred dollars in over charges above what I agreed to when I signed up for service with Time Warner Cable. They have damaged my credit with bogus account delinquencies. At this time, they still have my voice mail connected, which Im thankful for as Ive been looking for work and have used my home number as a contact number for possible employers to call to set up interviews.

I was contacted approximately 2 weeks ago by time warner in regards to my account with them. The representative then went on to state that time warner was reducing my bill by 5%. I asked why and they stated that there was no reason. So i thought that it was cool that they would do that. My mistake for thinking that i would get something for free.

Upon receiving my latest bill i noticed that it stated that i was now enrolled in the 2 year service agreement which i signed up for and i am now saving 5% a month. To say the least i was extremely upset and proceeded to call them. after getting a representative on the phone and explaining the situation. he consulted with his supervisor and then he stated that because it was less than 30 days i could cancel the agreement. he also stated that i was supposed to have gotten an agreement in the mail in regards to the 5% off agreement which i did not receive and offered me free hbo for 1 month which i stated was unacceptable and requested to speak to a supervisor. they put me on hold and then after a 10 minute hold transfered me back to the main switch board.

i know, there is probably nothing that will become of this but i just wanted to report it and that if i didn't see the statement on my bill i would have never known about the service agreement and if i had decided to cancel my service within the next 2 years they would have definitely tried to charge me.

In Jan. of 08. I received a bill with $101.89 in pay per-view charges. I had only purchased 3 movies at $4.99 each for a total of $14.97. I called Time Warner on several occassions to get the other charges reversed in the amount of $86.92. They ended up crediting me with $35.45 leaving a balance of $51.47 to be paid. They say that they will not issue any further credit and if I do not pay I will be sent to a collections agency. I have fainlly agreed to pay just to get my bill in correct order. I do not feel that I should have to pay for charges that I did not occur. Since in the desert area they are the only cable company...I have no choice but to stay with them.

I have been happy with the service up until now. Once the charges appeared I called them and they even walked me through security codes that I could put in place. They have been rude and unwilling to deal with me. They said on several occassions that I would hear from them in regards to this manner and I have never heard from anyone. I have always had to call them. This has been going on for months. This cannot be fair on any level. All I want is the credits that I should get for products that I DID NOT ORDER OR WATCH. At the time that they were orded I was 7 miles away. And because I have a lab that chews everything the remotes in a draw.

All I want is the full credit issued and any and all late fees credited. I also do not want anything on my record that I have been late on payments.

I canceled my Cable Service on March 03, 2008 and physically returned all three of my Time Warner Cable Digital Control Boxes. I also instructed them both there and by a call that day to the above TWC telephone number (customer rep) to cancel my monthly Automatic Debit Withdrawal from Wachovia Bank and to send my final bill to me to be paid and also my monthly bill for their Broadband RoadRunner Internet Service which I kept.

I also called Wachovia Bank instructing them to cease the Automatic Debit.

Completely ignoring my Non Authorization Instructions both Time Warner Cable continued the Automatic Debit. In addition Wachovia charged a steep fee for the withdrawal. I again called both Wachovia (no satisfaction and three entirely different storys from 3 different CSR's.

I also, called Time Warner and the third try was informed by the CSR that my account would be credited and the Non Authorization Instructions honored.
Neither have occurred and I want to be sure just how I can insure that such a simple thing as an Automatic Debt for a service I no longer have can be actually accomplished.


Wachovia refused to refund the Insufficent funds fee as thinking this $167.00 Debit would not be there I didn't have sufficient funds on the second account. Charged $35.00.

I want to be sure this doesn't happen again and this Automatic Debit no longer is deducted.

I live in South Gate,Ca and I am paying over $50 monthly to Time Warner for Broadband High Speed internet. But recently I discovered that's not what I am getting. The internet at night starting from around 6 o'clock(not completely sure about the time, but basically around sunset to sometime after midnight). It has come to a point that I can't even watch stream video like those on Youtube smoothly or Game,There are Lag issues every SINGLE NIGHT for a over 3 months now. So basically I am paying Broadband High Speed money and getting Very bad service, while the internet is most needed at night.

First I thought there might be someone stealing my bandwidth..and I might be just an isolated case,
If that's the case, then what's the point of paying $50 monthly for bad service? If Time Warner is having technical difficulties for providing our area with Broadband internet at night and secretly limit our speed when most people are actually using the service, I find it unacceptable


Paying for Cable at $54.99 a month

and for the last 3 months getting poor service, stating every thing is fine.

My internet speed with Time Warner has been running very slow for the past couple of days. I have a cable modem which supposed to make web surfing a breeze. But no, its almost like a 56k modem. I want back the internet speed I had before.

On 12/14/07, Time Warner Cable's technician changed my modem and burned out my computer. I have already called several times and had no response. This is entirely Time Warner Cables responsibility. Prior to 12/14 at 9am my computer was working perfectly.

Due to the above issue not only was I stressed I also had to buy a new computer costing over $600.

I switched my phone service to twc 9/06 keeping my old phone number. I recently recd a letter from twc stating that they are charging me 2.50 per month for my private number. My phone is not private, it shows up on caller id. Anyway, I purchased a cell phone and requested to keep old number& transfer to cell phone. I was informed by my cell phone co to call TWC to see if they will let me have my old phone number because they are not a telephone company, so they do not have 30 days to transfer my number. Needless to say, TWC refused to let me keep my old number. They did not tell me when I transferred my phone service to them, that they keep your phone number hostage. They should notify you before you accept their service that you will never be able to keep that phone number with any other company but them.

It's costing 8.95 plus tax per month

I canceled my cable TV package in September. I explained that I no longer needed internet service, but wanted to maintain my roadrunner account so I could get my email via the internet while I was out of the country. They told me they would lower my roadrunner package to the most basic level and everything would be fine. I gave them my forwarding address and all I had to do was turn in my equipment. (So far so good!)

I returned the cable equipment at the end of the month. I explained again that I did not need internet service as I would be out of the country, but wanted to maintain the email address. They told me to hold onto the internet equipment and everything was fine.

October came and I got another bill. The internet bill had been lowered to the basic service as it was supposed to. They had my forwarding address correct. But I was also charged for cable TV service.

I called to complain. They told me the charge was removed, but they had to send me to some other customer service rep because there might be a problem with internet. And then they disconnected me. I called back and sat on hold for more than 20 minutes before giving up.

I got a bill in November. With full charges and late fees.

I called to complain again. They told me they would take the October charge off my bill, but there might be a problem with the way my internet account worked now. They had to transfer me again. I hung up after 32 minutes on hold.

I got a bill in December. With more charges and late fees.

I called to complain again. Again I was told that the charges would be removed.

They canceled my roadrunner account in mid-December. I got a FINAL bill saying they had canceled my account and were sending me to a collection agency. It is, of course, only different than the other bills because it is larger.

I'm reporting them to the Better Business Bureau, the Wisconsin Consumer Protection Commission and the Federal Trade Commission.

I have had Time Warner Cable for only three months and have never experienced such horrible customer service. We have and High Definition/DVR cable box which maybe works 75% of the time. We have had technicians come out three different times, and have exchanged our old box for a new box. When I call for technical assistance they just send a technician to fix it. When the technician arrives to attempt to fix it, they just tell us that the new OCAP boxes they use now never work properly and that there is nothing they can do to fix it; it's just the boxes. We have also been told that we can exchange the box as many times and we want, it won't make any difference.

I have also called billing about my bill twice now, because I do not feel that I should pay for a service that never works. One women's response was that she answers phones (in billing may I remind you) 9 hours a day and she has never seen this problem, but according to the technician, these are practically the only service calls that he ever responds to.

Unfortunately I cannot switch providers because I am not allowed to have a dish put on my apartment buidling, and other digital cable providers are not available in my area...

Because of the way the whole cable tv franchising system is set up, Time Warner Cable has a virtual monopoly over our area. We are stuck with their roadrunner internet service which is a far cry from the service that we received when we were still adelphia. Our speeds are much slower, but we're paying for the highest tier of service.

Service is inconsistent, customer service is poor and we can't even go elsewhere for alternate service. ATT DSL is not available in our area even though we are in the middle of the San Fernando Valley, a major urban area. Time Warner literally has a monopoly over us and there is no incentive for them to provide adequate service. We want other options!

Either they start providing the level of service that folks are paying for or give us other alternatives besides Time Warner for internet access. How do we go about filing a lawsuit or action to make them provide the service that we're paying for? How do we go about breaking the monopoly over this area and forcing ATT to provide DSL to this area as well so we have choices?

I am having Time warner-Road Runner high speed Internet connectionfor the last one year. Ininitially I was charged at subsidised rates for 6 months as per the agreement. However the charges were increased and we were assured that the internet speed will be 10MB however I never got speed more than 700-800 K. On contacting customer service I was told that my connection was 10MB.

10 days ago I summoned the technician who told that my speed was very slow and that it was due slow connection provided and he could do nothing to improve the speed. I Asked them to disconnect the service as I am not getting the service for which I am charged for. I again called them today and they agreed that the speed was slow and promised to improve the speed. Unofficially the technician visited to us told that technically warner cant give speed more than 3 MB.

If it is true than it is an organised racket to fleece unsuspecting customer and they are charged for 10 MB speed while actual is 800 KB or less. Besides my personal complaint it is an organised crime and I urge you to take action against the erring firms.

Economic loss. Iam paying $~45 while services of this speed can be obtained at $~20 a month.

I have to spend 100times more time than I would be spending if services were as fast as promised.

My internet phone services are poor on account of slow internet speed.

Time Warner and service are oxymorons as far as the cable service goes.

They couldn't handle my new service request. The first time they had the service request direct the cable guy to go to my old address. Considering I'd accurately input all the information they'd requested via their website, this is truly a mystery to me. I then, of course, had to reschedule to another much less convenient, future date. This time the cable guy never showed. Despite emails to TW, I've received no explanations, attempts to reschedule service, etc.

It's sort of a moot point - TW would have to pay me to subscribe to their cable service.

I had to reschedule to another much less convenient, future date (more than a week out). This time the cable guy never showed. Economic loss to me: I had to take the day off from work.

I am a customer of Time Warner cable who has been using them for many years for my cable TV and my internet connection.

I've recently realized that Time Warner Cable company is not providing the connection speed as they advertised 8mb to 10mb download speed and 512kb upload.
I've checked my download speed was about 700kb and upload was 490kb. I was surprised. i've checked again just make sure and it was avarage 600 kb download speed.
I've started to contact them about this issue on 8/30/07, they had told me that they will send technician to solve the issue on following saturday 9/1/07,

unfortunetely technician who came by coulnd't solve it.

So, I called again, not to mention my average time to speak to them is about an hour, each time I call I would wait about 20 minutes jut to get a hold of customer service who hears all my problems
and transfers me to level 2 technician again another 5 to 10 minute wait, again hears all my problem and transfer me to level 3 technician,
Explained to them the issue hasn't been solved, they tell me they will send another technician out to my house again.
Past 30 days I had 3 technicians came by, 1 plant maintenence technician, 2 modems changed, three spliters changed, plant call was made,

Still have not fix the issue. Last week one of the representative told me upgrade to business which is obiously more money and they said that they could have this problem solved.

All they have to do is increase my bandwidth, I talked to them again for about 2 hours today and they are telling me same thing again, that they have to send technician out again maybe changed the modem or something.
Now, here is the main issue, I've noticed that I'm not the only customer of Time Warner Cable who is having this issue. Because, I have a friend down the block
who uses the Time Warner also, and he too have the same issue. So, I did some research that time warner cable is aware of this slow download speed issue, and the reason is that time warner cable is not giving enough bandwidth for each clients or maybe they are but there is so much user

feeding off it so slow the connections.

So, My question is if we as consumer pays 49.95 for the service we're not getting, we feel that time warner cable should do something about it. Such as giving credits or increase bandwidth for customer who has been having this problems.

They could increase the bandwith if we upgrade and pay more for it but they can't increase bandwith for the complain calls.

ROADRUNNER HIGH SPEED INTERNET IN HONOLULU SUBJECT TO CONSTANT PROBLEMS AND POORLY TRAINED TECHNICIANS.

I went through an ordeal trying to get RoadRunner high speed internet to work in Honolulu. If I had it over again, I would try Verizon DSL first, which seems to be the only other high speed internet for residential customers in Hawaii(?)

Originally, I didn't go with Verizon DSL high speed internet because pokey old Verizon charges you $12.95 for the kit to install their DSL, they send it UPS (which I hate), and expect you to install it yourself. They apparently also make you wait ten days to turn the service on. That was not appealing so I went with Oceanic Time Warner's RoadRunner. There is no installation charge and it is turned on whenever you want.

Since I made that decision, I endured three service visits, three changes of equipment and innumerable phone calls to try to get the service working right. Frankly, Oceanic's RoadRunner technicians do not know what they are doing. They claim that they have solved the problem, but they never have yet. The problem is that fairly often I virtually cannot access the internet because the service is so slow and strange; obviously it has something wrong with it. I feel that the actions taken by RoadRunner technicians are random and not solving the problem. I would estimate that about a hundred hours of my time has been wasted by this problem overall. The distraction caused me to mess something important to me that I would not have otherwise.

I resent it; basically Time Warner is arrogant males confiscating all my energy. The appointment windows for technicians are either eight or four hours long. You read that right, Oceanic Time Warner in Honolulu expects you to sit home and wait four or eight hours, not just once but repeatedly. They could improve this if they hired more technicians. They must do that, but they must also train them more and hire more special experts.

To be fair, overall, there are some good things about Oceanic Time Warner. Reading the other online complaints about RoadRunner in other places, they aren't as bad as some other companies, but basically, they have wasted an unconsionable amount of my time and my RoadRunner still doesn't work reliably. Today, I ordered Verizon DSL and will try it. Basically the scoop on DSL vs. Roadrunner in Honolulu is that DSL is supposed to be more reliable but not as fast. That's what I get from a lot of people. The initial obstacles that Verizon puts in the way of signing up also pushed me towards Roadrunner until Roadrunner tried to hijack my life. I still resent the stuff that I screwed up because Roadrunner took up all my time. I've heard from other Roadrunner consumers in Honolulu who also had multiple service appointments for what seemed to be small things. It has seemed to others that their technicians didn't know what they were doing.

At this point they possess a modem kit that I handed to a technician on his way out (one of the three that I tried that hasn't worked). They didn't check it back into the system so I received a bill for $300.00 for it. It took at least three calls and a threat to write the CEO if they didn't find the equipment and take the charge off my bill. In my final threatening call, I also asked them to let the technician's foreman know about the continuing malfunctions, although I refused further service visits to my apartment. I also asked them to leave a message for the foreman of the cable technicians about some problems with digital cable which used the same lines as RoadRunner. I refused a service visit for that too. At this time I decided that I had to leave RoadRunner and go to Verizon DSL. I ordered Verizon DSL.

Just at this time, Roadrunner started working fine. I received the installation kit from Verizon and was given a turn-on date, but haven't actually installed it because I haven't needed to. I don't really need the brain lock from dealing with more technology right now either. I wonder if I need to keep the DSL installation kit around to "threaten" RoadRunner, or if I can send it back. I wonder if I'll have big hassle cancelling Verizon DSL and getting my money back?

Computers, a labor saving device. Actually they don't really save any time and wear on my nerves. It's constant nonsense. Grrrrrrrrrr!!!!!!!!!!!!!