Complain about a product or service

Sky TV

laura of enslow, kidlington, United Kingdom January 13, 2010

I have been trying to sort out my account since June 4th 2009 and have had no success. I have rang on a daily basis only to discover notes have not been made on the numerous calls I have made. I wrote a letter of complaint on July 7th and am still waiting for a response. I am utterly appalled by the lack of service I have received.

On December 6th I finally felt we were making progress as I was assured I would be getting a call back from the Consolidation Team that day, but I am still waiting. I have since had a payment of £68.43 taken from my account which I have had no explanation as to how that figure was arrived at as we have a Sky TV package for two; variety and knowledge, costing £19 and the line rental costing £11, which comes to a total of £30 (so where has the additional £38.43 come from????)

Patrick of Co Wicklow, Ireland October 14, 2009

Problem with signal. Told I would need an engineer to call out. Charge of 100 euro. Queried this. I am already paying for a service bimonthly. But was told this was only for the channels and as 12 month warrenty was up would have to pay. Never heard of this before. Ntl never charged for call out. Are people aware of this charge? I am furious.

Kevin of Wakefield, OTHER March 23, 2009

Kevin of Wakefield, UK (03/23/09)
i was a customer of sky in september 08.then i cancelled sky.i went to virgin media in september 08. on the 22-12-08 mcafee took 42.49 from my bank account.you should not have my bank details,i demand you repay me this amount in full please.

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