Roku

I returned Roku player and extra cables. They returned money for the player but did not return the $19.99 for the cost of the cables. The $129.95 was returned on 3/1/2010. I have repeatedly spoken to people on the phone with the promise that my money would be returned with in 5 to 7 days. I am extremely ** that a company can basically steal from you and not have any consequences for their actions. If I wrote them a bad check, I would have consequences.

I recently ordered a set-top box from Roku, Inc. I cancelled my order within 30 minutes of placing it and I received an e-mail saying that my money would be refunded within 5-7 business days. It's been 9 business days now and my e-mails to Roku are met with stock responses that they're looking into it'. How can a company just hold your money when they haven't provided a product or a service? Although it's not a great deal of money, I've been out $80 for nearly two weeks now. It's my money. Having provided nothing in return, Roku has no right to hold on to it for any period of time. I could understand a short refund processing delay but nearly two weeks is ridiculous.