RCN

I moved and transferred my cable and internet service to the new apartment. Instead of hooking up the Tivo that was hooked up at the old apartment the technician hooked up a new Tivo and took the old one. RCN wants me to pay for the Tivo and then if they find the old one, they will credit my account. I was told that they will not send someone into the warehouse to find the Tivo, the only way that it will show up is when a tech tries to hook it up in someone else's residence. I was also told this could take several months. In the meantime if I don't pay it I will incur late charges which they will credit when they find it.

I'd like to address this situation without having to give RCN money for something that I'm not in possession of. Is there any course of action that is available to me?

My bill for 12/2011 includes a letter stating that my rate for cable modem/phone bundle would increase from $44.00 to $56.00, a 27% increase. Irate, on 12/05, I called their customer service and was told by the ,rep who also spoke to his supervisor about my complaint, that the letter did not apply to me. My rate would not increase. My next bill reflected the increase and when I called again, another rep told me, "too bad, you were misled" as the increase does apply. I don't consider myself misled, lied to would be a better word and anyone stupid enough to believe anything an RCN rep tells you is like me--an idiot.

My service went well until I terminated it. I was told to wait for the final bill and pay that one. I began receiving calls from RCN's internal collections on Jan. 2, 2012, for past due payments. My final bill states the payment was due 1/19/2012. Furthermore, the amount was incorrect. I called billing, and it was lowered, and I immediately paid it electronically - not waiting for the due date. I continued to get calls from RCN's collections dept., and on a 3-way call, with billing, collections, verified that my balance is zero. I was told it would get a statement to that effect in 1 -2 weeks.

I said, I certainly hoped I would get no more calls from RCN on this subject, and was told that I wouldn't. That was yesterday, Jan. 11. I have so far today received 2 robo calls from RCN telling me to call regarding a financial matter (same robo calls as before). I have the identification numbers of four reps at RCN who told me my balance was zero. I consider these calls harassment. I must have received well over a dozen at this point. What can I do about this harassment? The threat by internal collections is that my account will be turned over to a collection agency?

If the above number doesn't work try this one **. I have not had internet access since Friday evening, Nov 4 2011. There is no way to reach RCN to find out when this will be fixed! They don't even answer their phones, or have a recording about this situation. When it finally is fixed, the credit given is miniscule.

I think everyone affected by this should get a month free for this inconvenience. Also, I am a Senior on a fixed income. Last year, I called to see if RCN would give me a lower rate because of this, and they did. Then I got a call in early August, saying my rate would stay the same and there was nothing I needed to do.

That was not the case. My rate was raised, and when I called they said all they could do was give me a $5 credit for 4 months. This will be a tremendous hardship on me. Can you help me to make them keep their word about not raising my rate?

I subscribed in July 2009. For three months (beginning Feb 2011)I was not able to receive RCN channels. The message displayed in that regard was temporarily off air . I continued to pay all my bills while requesting to have a technician's help at home between 6 and 8 pm. I insisted on behalf of RCN agents that I was not able to be home before 6 pm and could even talk to a supervisor who promised to send a technician after 6 pm. However all the time, the technicians kept on coming before 6 pm.

I signed up with RCN for service in 5/2010. I was advised at the time I would be required to pay a 200 security deposit to activate service. I asked the sales representative when I would be refunded the 200, he advised at the end of my one-year contract with RCN. He also advised that I had the option of applying the 200 to my account as well.

At the end of my contract, I requested that the 200 be applied to the account and was advised that the 200 was a non-refundable deposit. Customer service at RCN refused to do anything further. They apologized that the sales rep misinformed me and refused to correct the situation since they lied to me to get me to open service with them.

I will never do business with RCN. They steal your money, lie to you, and are not held responsible for these fraudulent practices.

I signed a one-year contract with RCN Cable Company. The contract was for high-speed Internet service as well as HD cable TV service. I am in an apartment complex where RCN cable/Internet services is the only allowable cable/internet service provider permitted to be used in the apartments.

Since beginning the services mentioned in September 2010, I have experienced Internet outages at least four times a month. These outages sometimes last from 30 minutes up to two hours. Most recently (yesterday), the outage lasted over six hours. Sometimes, the outages are due to external circumstances (of which no one is able to tell me what these circumstances are) or due to "poor connection" with my Internet (whatever that means).

In addition to this, my HD cable service has been slowly deteriorating over the past three months. I started noticing "choppiness" of the HD signal to one particular channel (which happened to be my favorite channel because it shows all local sports in my area). This was "fixed" once by a supervisor from RCN (located in the Philippines of all places) by "sending a transmission signal to my HD converter box to reset the service and restore its quality."

The first time she did this, it worked. However, a week later, the same channel began to deteriorate in quality again. Eventually it became so bad it was unwatchable. Finally, about a month-and-a-half ago, the channel became "Temporarily Off-Air". The channel has not been available since.

As if this was not enough, this "deterioration in quality" soon spread to additional channels. I lost two more channels to this "Temporarily Off-Air" status, and the picture quality for many of the remaining channels available to me has again received this "choppiness of signal", which makes it literally unwatchable.

I was told that in order to have this fixed, I will need an RCN technician to come to my apartment and look at the equipment. This is extremely hard to do since my work schedule is fairly erratic and I cannot afford to spend two hours or more sitting around my apartment waiting for a technician to fix this. Additionally, I was told that if a technician came to my apartment and discovered that it was not the RCN equipment caused the problem, I would be charged for the service. I told them there was no way in hell I would be paying $49 on top of what I am already spending a month for the service to pay for someone to come out and examine my equipment.

I pleaded with them to do the most sensible thing: send me a new HD converter box (I know for a fact that RCN uses recycled converter boxes since I was told so by one of their supervisors) and a return label for shipping my old converter box back to them. They insisted that I must take time out of my schedule and have a technician examine my equipment.

So now, I will need to take two hours or potentially more off from work this coming Thursday for a technician to come to my apartment and inspect my equipment and installation. I was told that in order to request a "credit" on my account, I would have to contact their billing department. After waiting on hold for 30 minutes for someone to answer the telephone in the billing department, I had to hang up the phone and was resolved to try again later.

On July 14, I called RCN internet to arrange new service. I explained that I was handicapped and needed the internet and would re-up with my current service unless they could connect me promptly. Since my credit was not good, I was required to leave a $100 deposit. I gave Chris my bank numbers and the money was immediately deducted from my account and an appointment was made for an installation on July 15.

The first installation appointment was for 8-10 on July 15. I waited until 12 and contacted RCN. They said their man had been there at 10:05 at which time I happened to be sitting on the steps in front of the doorbell waiting. They then said a supervisor would be by between 4pm & 6pm. Again, no-show.

I called RCN the next day and told them there would be no new service since I had re-upped with my old service (It's better than nothing). I asked them when I could get my $100 deposit back and was told it would be deposited in my bank account and I would have it within 24 hours. (per customer service agent John).

Yesterday, after a week, I emailed them and requested they get back to me via email since my being handicapped makes using a phone difficult. They did not respond. I emailed them again today but did not expect a reply.

I had no contract with RCN and they never activated service at my home, yet they continue to hold $100 of my money and refuse to get back to me.

After scheduling an installation and providing information for a credit check, they gave me less than 24 hour notice that they weren't going to provide me services on the grounds that they were unable to get a credit check with the accurate information I provided.

A month later and their response to my BBB complaint is that their Fraud Dept will let them know when they can provide me service. I had absolutely no issue setting up any other utility at this residence, so clearly this is due to their incompetence.

We moved and had to disconnect the RCN service. The service was disconnected on 7/30 and we sent the equipment back on 7/31 via FedEx since the offices were closed for the weekend. I got my final bill from them a couple of weeks after the move charging me for service ($74) through 8/19 and charging me $80 for the equipment which I am 100% sure I returned. (We had two pieces of equipment which I returned and they claim to have received only one even though they were in the same box.)

The company is apparently not doing well. So it seems they are doing anything to try to get more money out of you. Beware dealing with RCN! Return equipment in person and make sure to get receipts! I have spent hours on the phone trying to reach them. The fraudulent charges are over $150.

I just completed a phone conversation with a person at RCN who had engaged the service of RCN on February 2010 and then was laid off in March and had to terminate the service. I sent them paperwork documenting that and was told by several representatives that the fee would be waived. At one point, a supervisor was to call but that never occurred. I was assured that the representatives always write correct notes after conversations with customers. I had to leave the state in April and now RCN says that the termination fee has to be paid and they were sorry that I was laid off. The term customer oriented to them seems to mean to keep on kicking a person who is down.

After agreeing on a monthly price for our service the saleswoman and I agreed on no installation fee. I was home when they came to install the cable. After all, our current cable/internet and phone was shut off by the technician and stated that he could not continue with the installation until I agreed to pay a $39 additional fee for the adapter. After waiting on my cell phone for over an hour with customer service, he agreed to waive $20 of the $39 and no installation fee. I told him that we would cancel the service and go ahead.

After ruining my work day and waiting for this installation, we just received the bill. The bill was over $60 more than the agreed amount. I believe they are running the classic bait and snitch'. I am sure I was not the first victim. When I attempted to contact Fios to switch back, we discussed an agreement. I asked her to send me an email of our monthly fee and the fact that we would have not installation fee. I was told that was against their practice. Why will these providers not be clear about how much things will cost?

On May 29, a service technician was at my home because of intermittant internet and phone service. This problem had occurred several times during the previous 6-8 months and for extended periods of time. The technician diagnosed that a new cable needed to be placed between the main box and my home. He placed a rush work order (because this had been a repeat problem) and told me the cable would be placed within 5 business days. It has been three weeks and the cable has not been placed.

After three extended calls with RCN with promises that the problem was being escalated and I would receive a call back, I have yet to hear back from RCN. The only contact number I have and RCN is willing to provide is for the call center in the Philippines. They say the problem is with the local office but they cannot contact the local office directly and they say they cannot give me a contact number. RCN is unresponsive and repeatedly misleading when indicating how they will address a situation.

In June 2009, I signed up for RCN cable, and was assured that my cable plan would cost $78.80 a month. I signed up for direct deposit.

A few weeks ago, in June 2010, I noticed that, instead of the $78.80/month that I had signed up for, I had been charged $126.65 for the months of December-March. I was charged $135.21 for the months of April and May. I was charged $203.20 on 6/15/10 for the month of June. (I received an urgent message that week that I was a month behind on my bill, and that it needed to be paid immediately. So I did, concerned about something like that showing up on my credit report. However, I realized later that they did receive the previous month's payment - $135.21 - on 5/10/10.)

The first time I called RCN, I was put on hold for over an hour in total until they finally decided to let me know that they would reduce my next bill to $82 (which I was not satisfied with). Later that week, I received the $203 bill! When I called back, they refused to reimburse me for the extra money that had been taken from my account during the period of December 2009-June 2010.

RCN claimed that I had signed up for a promotion that entailed free access to the "Starz" network for the first 6 months of service, after which the price goes up.

At no point was I aware that I had signed up for such a promotion. RCN has no written documentation that I agreed to sign up for this promotion (as I read carefully everything I sign, and certainly would not have signed any sort of contract to this effect).

As Time Warner Cable learned when it was required by the New York Attorney General to pay a sum of $326,000 in civil penalties, if RCN was in fact offering this promotion of "free" Starz for 6 months, it had an obligation to ensure its costumers understood that they would be required to pay an additional $50 per month mid-year. However, RCN failed to clearly disclose this information to consumers and to ensure their understanding of what this "free" promotional rate entailed.

I am currently owed a total of $406 dollars, which RCN is unwilling to credit to my bank account. Instead, they assured me that they would decrease my future bills by $20 each month until it was paid off. However, I am moving out of my apartment and be canceling my account within the month - so this clearly does not help me.

I am just one of the many who has been affected by RCN's "promotional" scam and dubious billing practices. RCN should be put out of business.

We thought we were getting a good deal by signing a contract that would supposedly lock in the price of cable service for that year. After a rocky start with broken cable boxes, no telephone service and overcharging on the first bill, we were generally satisfied by the second month. Imagine my surprise in the third month into the contract, when the prices were raised by 7% ($6 and change).

When I called to remind RCN of their promise not to increase prices, I was told that only the cable services themselves were guaranteed in the contract and not the rental fees of their outdated and refurbished equipment. When I asked why this sneaky way of hiking up fees wasn't explained to us when we called to hook up service in the first place, I was told that 'everyone else does it'. To me, cable service would be all inclusive to what a company provides in giving that service for payment including the equipment already being rented for a fee. To increase the rental charge fee on old technology is dishonest and to make these distinctions in order to fool people into a 'contract' that RCN has no intention of honoring is despicable.

I moved from one high-rise address to another in Chicago, IL. RCN is the only cable provider option for both my new address and my old address. They would not grant me the same rates I was paying at my old address nor would they take me as a "new customer." My account was "transferred" therefore I was expected to pay double. Then they charged me $80.00 for the cable box that was reinstalled into my new apartment! They stole the $80.00 from my old account thinking I wouldn't realize that I had paid for a cable box.

I spent hours on the telephone with their billing department trying to figure out why my old account was billed $80.00, when they finally told me they refused to give me a refund. They have a monopoly in Chicago, if you don't use RCN for cable, you don't have access to television. They have extremely inept and rude service personnel.

I did contacted RCN to get internet service at a low price. The appointment was scheduled. When the RCN technician came to my apartment to install the internet service, he could not figure out how to connect the service. He spend over one hour and half trying without luck. I did contacted RCN and cancel my order since I knew I was not going to be happy with the service. The order was cancelled and I did return the equipment, since the technician did not want to keep it or return it. I was told I needed to return it myself.

Several months later in January 13, 2010, I did received a collection notice from RMS Collections on behalf of RCN. I did contacted RMS and I was informed that I was place on collection with them for a service I cancel and had a balance at the time I cancel. I didn't know RCN was going to start charging for their services so soon even though the service was cancelled the same day of installation because the service wasn't working. Be careful!

At least three weeks prior to the end of my high-speed internet-only contract, I called an RCN representative to inquire about returning my equipment. The representative told me that I could leave the equipment in my apartment, since the next tenants had already signed up for RCN service.

Three weeks after the end of my contract (and three weeks after I had moved), I received a bill from RCN for $120.81 for un-returned equipment. Upon calling RCN, I was told that the representative was wrong in giving me this information. But, they would route a notification to the local branch to determine if the equipment had been picked up. This representative stated that I would be notified of the results. (I was never notified.)

I received a Final Demand letter two months after the end of my contract. When I called the Billing Department a second time, they had no record of the route that I had requested over a month prior.

I also learned that my account had entered write-off and would soon be sent to an outside collection agency. I requested an extension since the Final Demand letter wasn't received until after the letter's final due date (due to a change in address). But, the request for an extension was denied.

In short, the customer service representatives for RCN are often unable to provide reliable and accurate information.

The gentleman agreed to switch my phone back on with no charges, the next day i had to call again no answer until after 5 and had to go through another confrontation with someone. I got a final bill for over $200 and yet another bill for 49.47 almost $300/ more total for bundle pack $70 and phone i barely use, slow internet. These charges are ridiculous! Unaffordable and a ripoff

Approximately 18 months ago I agreed to a two year contract for cable, internet, and phone service through RCN. I have to pay a penalty of approximately $150 if I change any part of the agreement with RCN before the two year period is completed. With the recent upgrade to all digital, RCN decided to change their channel line up and pricing. This change resulted in me losing 8 channels that I used to receive as part of the contract. RCN is forcing me to pay an additional $9.00 per month to get these 8 channels back. According to RCN, I either have to continue to pay the same amount for less services, pay the additional $9.00 for the 8 channels, or pay the penalty for getting out of the contract. Hasnt RCN now changed the agreement in the contract? Shouldnt I be allowed to get out of the contract without paying a penalty or shouldnt they include those 8 channels in my package until the contract expires in January?

This organization arbitrailly eliminated our CineMax stations, without reducing our monthly fee. When I called about the loss of stations, they said CineMax decided their service was worth more, so we had to pay $8.95/ month for the service. It seems, if they are going to remove a service, we should see a reduction in monthly fee, rather than a request for more money if we want the servise. This is classic "bait and switch".

On December I requested a technician to come over and check my high speed internet because as usual it was not working properly. After that they charge me a $49.95 fee for not been there when the technician arrived. I call them numerous times trying to resolve that matter and they keep saying that this is a valid charge and they wont remove it, not to mention their nasty attitude. Last time I called they said that it is understood by most people that they will be a charge when a technician comes and they're not there. I said that nothing is understood if its not stated therefore illegitimate and not valid and they kept telling me the same story, that it is implied and understood, only that noone mentioned this when I called. I simply told them that I'm not paying for it whatsoever and I'm not even paying for the legitimate service charges because they cause me a lot of incovinience and waist my time trying to force me to pay for non valid charges.

After much trouble recently with my RCN DVR equipment (4 calls into technical support in 8 days + 1 call to customer service), I called RCN Customer Service on the morning of 2/3/09 to terminate all services with them. I was informed that it would take 10 days (2/11/09) to complete the service request, during which time I would continue to be charged for services. When I complained, Customer Service told me there was nothing that they could do for me. I would have to speak with Billing. I was transferred to Billing for further inquiry.

I informed Billing that I had reviewed the Customer Terms & Conditions (under the 'Policies & Disclaimers in Boston' section of their website. In fact, it expressly states 'Customer may terminate any or all services at any time by notifying RCN of its desire to do so.' The gentlemen I spoke with in Billing informed me that he understood what I was saying, but that he couldnt do anything about it other than add notes to my file & I could call back after I returned the equipment to argue that I had returned the equipment and was, therefore, unable to use the service. Unfortunately, this meant another call back to RCN that wouldn't even guarantee me a refund of any monies for services/equipment prior to 2/11/09. Additionally, given the RCN center hours in MA (none open beyond the hours of 9-5 on weekdays), I was unable to return my equipment until Saturday (2/7/09).

I received my final bill on 2/14/09 ($79.42), at which point I noted that the equipment return date of 2/7/09 was not properly reflected on the bill. All charges, including equipment charges, ran through 2/10/09. I called RCN on the morning of 2/17/09 to first clear up the question of the equipment return date, then to once again try to address the issue of being charged for services through 2/10/09. RCN appropriately credited me for the equipment return date of 2/7/09, but would not credit me for the equipment as of the date of cancellation of service (bill reduced to $76.66).

I was informed that normal cancellation procedures would be that a customer must return equipment within one week of cancellation of services with no additional charges for the equipment. However, I was told that since RCN was unable to terminate my service without 10 days notice that could not be credited for the equipment back to the date of my phoned in cancellation order (2/3/09). Customer Service also informed me that there was nothing that they could do regarding the service cancellation (e.g. crediting services charges subsequent to 2/3/09).

I explained to the Customer Service representative that I was fine paying the additional days, if they could just show me where I was informed about the cancellation notice requirement. I was thoroughly willing to take the blame on this if I had missed the notification somewhere. After waiting on hold for 15 minutes, I was informed that this was not in writing anywhere. This didnt seem very reasonable to me, particularly given that I felt I had done the appropriate due diligence by going to the RCN website where I found a section of the Customer Terms & Conditions speaking exactly to Termination of Service (see below). Nowhere on this web page does it state that these terms & conditions may not be up to date and that a customer should call into Customer Service for the most up to date information.

The Customer Service representative stated that they understood what I was saying, but that the 10-day notice is company policy and I would have been notified of this when I called in to terminate service.

If I hadnt performed any due diligence regarding service termination, I would consider that to be my fault for not knowing about the cancellation notice requirement and I would be obligated to pay for the additional days. However, as I did my research and RCN has misinformation posted to their website, I believe the onus is on RCN.

Immediately following, my 2/17/09 conversation with RCN customer service, I calculated the additional credits I felt I was due from RCN: (1) credit for the service period 2/4/09-2/10/09 and (2) credit for the equipment period 2/4/09-2/6/09. The amount totaled $14.92 for a final total due to RCN of $61.74. (I am happy to provide additional details on my calculation, if requested.) I remitted this amount to RCN on 2/18/09. RCN reflects receipt of the payment on 2/18/09 and confirmed by phone on 2/23/09 that the outstanding balance associated with my account is $14.92.

After 6 weeks of trying to receive a collect call from my son, I finally gave up...RCN claims not to have any blocks in their system, but apparently they forgot to tell my house phone. Each call took over 45 minutes on hold, and each rep. promised the issue was resolved. When I complained to their customer service, they gave me 1-month free HBO, which can only be watched on 1 TV unless you rent multiple cable boxes (which is, of course, extra, plus the service call to install. As if.) This is just one of a series of issues I have been trying to resolve over the past year.

The most recent debacle was when I called to request a promotion for $75 advertised in our local newspaper (Triple Play - DigitalVision - 60 extra channels for 6 months free). No one knew anything about the ad and they claimed they aren't always told of local 'specials'. Very comforting....not even a supervisor's supervisor (I think they just pass you around to every rep in the room and hope you eventually give up after being on hold forever) could find the ad, and their bottom line was that they couldn't offer it because they didn't know about it. How's that for corporate inefficiency?

The only reason I don't change is because of my email address, but I am getting close to my break point. Oh, and I love how they repeat everything back to you, which is apparently some training mechanism they employ for the Indians, maybe to help them learn better English. There is NO customer service at RCN; they just use the 'hold' button to keep complaints at bay.

Well, if you added up the total time I have spent on hold for the past 6 months, it would be in excess of 100 hours. At my current rate of $40 an hour, they have cost me $4,000.00

ON July 19, 2008 I signed up for the 10Mb Internet service from RCN.

Shortly after, I noticed that I was not getting the connection speed I signed up for.

I contacted technical support, and after going through ALL of their support channels a technician was dispatched and found an issue with RCN's wiring. Another team was dispatched to correct the wiring.

The issue was still not resolved.

After again going through ALL the technical support channels, this time a 'special' technician was supposed to be dispatched to my home on 12/27/08.

The technician never showed up for the scheduled appointment.

I had to spend hours on the phone trying to get someone to tell me why the technician never showed.

And, my issue with the Internet service is STILL not resolved.

I have contacted RCN's Executive Customer Service in Herndon, VA at 703-434-8200 ext. 3.

This issue was supposed to have been handed off to the director of the local market in Chicago, however I have gotten nothing but the run-around and further abysmal customer service.

I believe that this is fraud. I am not getting a service that I pay a premium for. It is ongoing and still unresolved.

Apart from charging $124.80 as "installation" fees I'm also being charged for my "free" HBO package. Since I don't have a choice of service providers (speak about the freedom of choice!!) I'm being bulldozed into paying this. I've always lived by the tenet -"Silence of the good is worse than the evil of the bad". It is my trust that people out there who have a choice will read this and protest in the interest of free will and fair practice.

I called because I wanted to add Internet to my living room and cable to my play room at the apartment that I live in. So I called RCN to schedule an appointment for them to come in and do this for me. When I called for some reason they couldn't have the same person who was going to do my Internet due my cable. Which at that time I told the lady that when they 1st install it the same person did both. I end it up booking 2 different days. I took Wed off and the technician was supposed to be there between bam and pm.

Around 2:15pm I called and they told me that they needed to reschedule "since no one was home", I got mad and explain to the customer service rep that I was at home and that I needed him to come back and I was at my window w/ the door open and no one came to the house. He page him and the technician came around 2:30p. I am very upset because on Friday 29 they were supposed to come to the house between 2 and 5pm. And my mom and I were out side and with the kids and no one came and I called to see what was going on because it was already 5:30pm and they told me the same thing as before " oh they went to your house and no one was there".

I told the customer service rep that I was out side with the kids and no one came and she told me oh well all I can do is reschedule this appointment for next week and I told her that I was the customer and that I wanted to speak w/ a supervisor she told me that they will be calling with in 48 hours and no one did. Because of the long weekend I called today and I explain everything to the man I spoke with and he was very rude and I told him that I was out side and he told me " well mam all I can do is schedule it for you isn't strange that they were unable to reach you". I was really mad

I called on or before Friday August 15th to request payment arrangements for myself, I informed them that due to an unforseen health matter, I have a financial burden this month and it will take me 2 months to get back on track at which time my account with them will be updated. I have been a customer with RCN for about 5 yeas now and have had a fairly good business relationship with them. This request was approved, I was told not to worry, my account is in good standing and a note was written on my account to this effect.

The following day, I received a default account message at home phone number. I called them this morning (Aug 19th) to request that they suspend the harrassing mesasges, I told them it wasn't necessary and it makes me feel very uncomfortable to feel hounded like that, I didn't wish to recieve any further calls, reminders and to please not send me any cut off notices. The customer service rep's and manager's response to all this was that "they cannot suspend the messages or out going cut off notices."

I told them that I find them harrassing and I didn't need any reminders as I am a fully "aware" adult and am not in the habit of oweing monies to any type of agencies, ergo do not need nor appreciate any collecting messages. The manager refused to comply and we left it at that.

I called RCN to cancel my service in September. The customer service rep informed me that one of the technician would arrive on october 8th to disconnect the service completely from the building. He also informed me that I had 30 days from Oct 8 to return the cable equipment and if i did not return it within the 30 days i will receive a bill in the mail for it. Before the 30 days, RCN charged my credit card without my consent and post it as a form of payment by phone. I never called or gave them any permission to use my credit card nor was i under the knowledge that they kept my credit card file in their records.

I returned the equipment and I called and explain this to the supervisor, Linda. I told her that charging my credit card without my consent was a form of theft. I explain to her what the customer service rep explained to me as far returning the equipment in 30 days from october 8. I told her that due to the charge it caused my bank account to be overdrawn and I was charged a overdraft fee. I ask her is there anything she could do to refund me and accommodate me for the whole inconvenience. She not do anything and informed me that the money may take 2 weeks to be refunded. I am not happy with the level of customer service it was very poor. The supervisor was very rude and did not do anything as far to help the situation.

I feel i'm a victim of theft. I will no longer ever become a customer with RCN based on my horrific experience. I also want to inform others that this is a company who steals from their consumers. The level of customer service is so poor and to pay so much money I feel I should be treated fairly even if i chose to not be a consumer anymore. I also I should be accommodate for the horrible experience.

I get the services 2 weeks ago (telephone cable and internet) $89.99 that was i was supouse to pay everey mounth. and i just get the services for 3 days no more and now they send me a bill for $285.31. when i called to ask why that bill no one explain me what is happenning i called few times and all what they say is " they don't see any problem with the services" and that is a lie.

AGAIN, they've added a feature(MACH 10) in my internet service without me ordering it. I've sent them an e mail but I didn't get a reply, also I've tried to call their customer service, I was on hold for 30 minutes and all I could get were pre-recorded messages. I want them to cancel this added feature wich I didn't order in the first place.

I had a large cable bill caused by my fiancee buying payper view. When I called to cancel service i waited on hold for 20 minutes on July 6, 2006. The person finally go on the phone and told me he could not help me and he was transfering me. I got transfered to a department that closed at 5 p.m. and it was 5:02 p.m. I called again the next day, I was on hold 30 min. someone finally got through to me, told me that they could not help me and was transfering me. I got transfered and I was on hold again for an hour where I got disconnected.

I called back again and I was on hold for another hour. I started my call on 7/7 at 3:50 p.m. I was still holding at 5:12 p.m. This is crazy, all because of the high balance the people that have transfered me told me that they could not help me. I am no longer at that residence and I want the cable shut off. Being on hold this long is not good customer service, and my bill is still accumalating. I will never be dealing with this company again.

I called RCN to have my cable setup. I had an appointment for 11-2 on 2/22/06. The driver pulled up to the house and never stepped out of the van. Instead he tried to reach me on my cell phone without even ringing the bell. As a result the installation was not done for cable or internet. The soonest available date was 5 days later. My wife was at home waiting for the cable guy to show up and he never rang the bell.

Several letters have gone unanswered.

I purchased a static IP address from RCN in July, since then it has changed 5 times and it takes up to 2 weeks at times to get the IP address that I paid for restored. Since the beginning of February, I lost the static IP again, and my cable modem service stopped functioning. RCN refused numerous times to restore the IP address that I paid for. Shortly after getting connectivity again, I lost service and it took a week and 5 technicians to find the problem and correct it. The my service lasted a day after that.

They have sent 2 technicians out to check my lines (which I requested). Both technicians did nothing and left. During the second attempt at getting a technician, he showed up, refused numerous times to perform the repairs requested and attempted only to sell me more services. He was not called to sell me services, only to fix my problem. I called back and was promised his return that day. After an hour of no confirmation I called back and spent 2 hours on hold only to be told that they would not fix my problem. They have scheduled another technician, but I seriously doubt that the technician will do anything upon arrival. I have been lied to about my service being fixed, and overheard conversations while on hold between co-workers on the customer service line talking about drinking alcohol at work.

I have been promised that my problems would be fixed I call but nothing happens. It has been a month of no resolution. I have been told by the supervisor of their call center on 2/28/04 that she did not care about my problems because I was not a corporate account customer. The technician that came on 2/28 refused to give me a signal amplifier and refused to test the signal strength on my cable line. I have spent over 15 hours this month on hold and over 8 hours waiting for technicians in this past month only to not get anything resolved. I have asked to speak with technicians concerning my problems and told that they will not speak with me. My home business is loosing money and customers over this and there is no remedy offered for my loss in revenue.

The customer service representative do not provide information or assistance with anything not involving just turning off my cable modem and plugging it back in. There is something more to this issues than simply unplugging my modem and plugging it back in. It is obvious that there is something else wrong at my residence, and they refuse to fix the problems. The supervisor that I spoke with on Saturday explicitly told me that the customer service representative that promised to transfer me to my local dispatch office probably transferred my back into their queue, which means I was lied to about who they were getting for me to fix my problem.

I was also lied to about the fact that the technician was going to return to my residence that same day and actually fix my problem. I have lost a lot of time and energy that could have been devoted to my business trying to deal with this issue.

I signed up for service with RCN back in April, 2001. The package I signed was called a "gold package" which was suppose to consist of cable, phone (local, toll and long distance unlimited) and internet service. The price of that package was suppose to be around $118.00 per month. However, over time the price had gone up. The bills have ranged anywhere from $135.00 per month to almost 250.00 per month. Back in July of 2003, I started to question why my bills, especially the phone portion, were so high, it turned out the idiot I signed up with for the package NEVER included my unlimited long distance with the package.

In August, 2003 I decided to switch my cable and internet services over to Time Warner Cable and MCI for their phone service. The cable and internet service was switched over with some difficulty, but it got done although it took several phone calls to RCN to pick up their equipment. The phone service on the other hand has been a nightmare. From September of this year till almost the end of October, I have tried to get my phone service switched. RCN has told MCI with each try that my phne number does not exist so therefore it can not be done. RCN had also sent a technician over to my building to cut all my phone wires on Monday, September 15, 2003 without any advanced notice as to why this was done. I called RCN that evening and ask why this happened; they sent someone over the next day who re-connected the wires. He could not understand why RCN would do such a thing. That evening he also took back their internet and cable equipment since no one had shown up to take it.

I have been disputing with RCN over the phone issue for the last few months; I've been told by their customer reps on more than one occasion that the paperwork will be put in and I should see a difference in my next bill. Of course, it was not done so I had decided not to pay them until my service was either switch over to MCI or I get their unlimited phone package. I was sent a turn-off notice that if I did not pay by October 23, 2003 in the amount of approximately $245.00 all my service would be cut-off. When I spoke to them letting them know of my situation I was told by someone in their finance department that they would extend my notice to October 28th and that I could not pay the amount in installments. I found out later this was not true; in some cases they will make exceptions and it doesn't have to be a medical reason.

I decided to pay the bill in person against my better judgment at their office in Manhattan at 625 Third Avenue on Thursday, October 23, 2003. I also requested to speak to a manager about my situation who supposedly switched me over to their unlimited phone service for $60.00 not including taxes, etc. since there was no record of my request for unlimited service in their system.

I received my phone bill from RCN several days ago and was shocked at the amount they are charging me. The bill is for $88.34. I had estimated that if the package is $60.00 per month plus fees and so on it should not total more than $70-75. So why am I being charged almost $90.00?

I am tired of calling them and getting nowhere as well as no answers for their incompetence.

Please help me; if you need any further information, I have made copies of my bills for the last few months with them as well as kept records (as best as I could) of who I have spoken to at RCN and MCI.

Two months back I received a bill which had telephone charges on them.

this was an error.

The next month i receive it again and again i spoke to the custoemr service representative who told me that she would take care of it and credit the amount wrongly billed.

This is the 3rd mnth that i have received the Bill and now the customer service representative (Becky) told me that i placed a "verbal" order on the phone. Which is ridiculous..since i never did that.

Secondly the current service provider for the telephone is Talk America (from whom i also receive a bill).

I have today (11th Sep 2004) asked them (Rolfe - ID no 4150) to cancel all my services..with immediate effect.

RCN has been cashing my checks late. Then threatened me with terminations of my phone, cable and modem. On top of this RCN has been cross-billing and cross-crediting my accounts, only to stir confusion. I am also being billed ficticiously for services I disconnected for as much as two months.

RCN is the only cable modem provider in my building and I can't get DSL from Verizon yet.

On or about November 27, 2000 I canceled my internet service with RCN. (I had been on a monthly payment schedule of $19.95 per month, billed to my visa card.) On 6-22-21 I noticed on my bank statement that I was still being billed the $19.95/month. (I haven't used the account since 11-27-00, records show this) When I called RCN I was told that the account was still active. I again asked it to be closed. I also asked for a refund. I was promised a return phone call on 6-24-01 from billing, they never called.

I called again on 6-29-01 and talked to a billing supervisor who would only identify herself as AMY. She told me that I was responsible for the bill because I didn't call again in December to complain that I was still being billed.My contention is that I told them to stop the service, so they owe me my money back. I told them to stop the service and did not use it after telling them that. This Amy person said that her supervisor was on vacation and interestingly told me his full name. His name supposedly is Sean Swift Please help, this is no was for these people to treat paying customers