Mediacom Cable

For starters, I've worked as a tech at Comcast for years and know the "ins and outs" of the day to day operations of a cable company. Mediacom shouldn't be allowed to even be a cable company. I called them to get service only to find out that they don't supply my neighborhood but I know they do because I can see the ** cable hanging from the pole. I finally persuaded them to come out and take a look and sure enough, there is cable there. So they finally installed it.

During the installation, they couldn't figure out what the problem was and said that I had a computer problem. I started laughing and told them that maybe they should give me a modem that is having an Ethernet problem. We argued and I started troubleshooting with them and come to find out it was the used modem they were trying to give me, complete idiots. After they left, there was a drop cable coming from the pole to my house (which is completely normal), they said they would have someone come out to bury it within 7 to 10 days. Well 6 months later, after at least 5 phone calls to them, they finally came and buried it, awesome!

We have had numerous drops in internet service and HD programming. Calling them would result in a service call, which they would never show up and they would call a week later stating that there was something wrong outside and they fixed it. But I'm still having problems! They have screwed up my bill so many times. They should put me on their payroll. I know more about their billing system than they do! Complete idiots work there. We will be moving soon and I can't wait! The technicians always try to pull something over on me when they finally do come out, trying to blow smoke up my rear like I have no clue what they are talking about.

I feel sorry for everyone that has to deal with these folks. Where is a supervisor when you need one? I've asked to speak with a tech supervisor on multiple occasions and they always tell me that none is available and they will call me back. I never get that call. I could go on and on all day about the stuff they have said and the stuff that has went wrong with my service but I'm sure it would get old, almost as old as having to put up with it.

I am upset with Mediacom, I have been a customer for 9 years. Unfortunately where I reside, it is the only choice available to us. Over the years, I have closely watched my bill and watched it go up pennies, dimes, and nickles to well into the 100s of dollars. It is and has been a waste of time to try to talk with the company about the inflation; they have no answers. Not once was I ever given notice of any kind of the price increase.

They do not care about their customers and do not appreciate customers who have been loyal, even if they had no choice but to be. This company is stealing from its customers, and something needs to be done about it. Their pockets are lined and fat from robbing us. I hope others have been paying close attention to their bills. Not that much can be disputed; you either pay or have no service, and this is wrong.

We need to stand up to this big thief and hold this thief accountable. Watch your bills and gather with other customers, compare notes, and file a class action. They must be stopped. Their customer service is horrible all the way around as well. I guess that's what we should expect from a thieving company. Thieves don't care or they wouldn't thieve in the first place.

I'm very disappointed in the speed of Mediacom internet. They advertise 20 mbps but I have never had anything close to those speeds. It's almost impossible to watch YouTube videos. Unfortunately, there are no other choices in our area. We know the reason is too many people on the same line. I have been told it will be a very long time until the problem is fixed. They did reduce my monthly bill when I complained.

For the first year, the phone and internet were always out. Now the cable just keeps going out on a daily basis and they do nothing when I call them. I'm not going to pay them and I'm getting another service.

My husband and I decided to go with Mediacom over AT&T/Dish or DirecTV packages because of 1.) having one bill and 2.) it seemed to be the best option price wise for what we wanted/needed. We've put up with absolute hell for the past two years that we've had this service. They have lied to us, given us long ETAs on techs, as well as the fact our services constantly went out. Our bill also shot up tremendously every few months! We never even made it the full 12 months on our introductory monthly rate before they terminated the discount and the bill went up and when we called to question them, they did not provide any good reason as to why it did.

Actually, they couldn't give me a reason at all. Literally, they told me they couldn't. Over the course of time we had them, the internet went out at least twice a month. The cable only went out maybe a handful of times but you are forced to go through troubleshooting with them before they even begin to offer you a tech. I am very familiar with how my modem works and they talk to you like your an idiot the whole time your on the phone. And finally, I got fed up with them and told them I refuse to go through this again. I have already been doing all that for an hour, praying I wouldn't have to call those *** and it didn't work. There is something wrong with the equipment, replace it!

I swore I had a tech at my house constantly but that was after having to wait the standard minimum two weeks to get one to my house after making the call. I would wait two weeks for a technician to come to my house all the while watching the tech trucks drive pass my house all through the day and they would stop at the gas station up the road from my house just to get coffee and stand out and gossip for several hours before driving back to the office to clock out. That's right. I have a Mediacom office two minutes from my house but I cannot get a tech from there. Don't ask me why because they couldn't tell me why and I have to wait two weeks for one to stop at my house while on the way to get their gossip on at the flash foods. My bill shot up over $100 plus towards the end of the year and I was already spending close to $130 monthly for basic cable and a fairly decent internet package!

What finally made me give up on them is I called after over 24 hours without internet or cable service. We had a large storm. I worked at a 911 center and was aware of a lot of damage done to lines so I accepted that but I tried to call to report my area outage and an automated message refused me any ability to speak to a real person and hung up on me. The next day, my coworkers and friends in that area had full service. I did not. And I called several times while the automated message still refused to give me a person to speak to. I finally got through by pressing zero probably thousands of times and I get Michael who was not only a stuttering *** but he told me my area was still under outage. I informed him that others in my area had service and he told me that the outage was due to an ice storm in my area. We had had high winds but I'm in South Georgia and the temp didn't drop below 60 degrees so what froze?

I called back and get Jarrod who told me that I was not under an outage (so I had been as I thought lied to) but he decided that when I refused to go through the senseless troubleshooting that he would proceed to speak to me as if I was deaf and stupid. He put me on hold in various intervals, sometimes a few seconds, sometimes over 15 minutes. Each time, he would pick up the phone and sarcastically say, "Oh, I'm so sorry for that long wait!" I finally asked to speak to a supervisor and was shocked when I was asked, "I need to know why you need to speak to a supervisor." Because I have a right to ask for one without being questioned? Well, he put me on hold again this time for 20 minutes! He then picked up and proceeded to tell me his supervisor says the same thing he does, can I help him with anything else. I said, "Yes, transfer me over to your supervisor now."

Well, I am put on hold again for about 5 minutes or so and he picked up again to ask me if I still want to be transferred and I of course say yes. I finally got Kimmie (or Kimmy I don't care how she spells it. All I know is she had a lisp and nothing she said made sense). She was extremely rude to me from the start. I explained to her my two years worth of hell I've had with their service while she tried talking over me the whole time and I finally got over politely telling her to, "Please let me explain this to you" to eventually having to tell her plainly, "Shut up" (which worked finally). She would not give me an ETA on a tech or explain anything to me and explained to me that she did nor anyone else with customer service had to give me any information about my services (so what's the point of them existing).

Oh and she, nor anyone there, informed me that me threatening to cancel my services wasn't a concern of theirs at all. (Why not?) So guess what if you don't care, neither do I! We said cancel it, but, oh, they said they'd still send a tech by a certain date. That date has passed, no tech. We are in the process of ordering Direct/AT&T and swapping to them. Once they are installed this week, I am matching up theirs with my Mediacom modem and cable box and telling them to shove it! I can't cancel my service until I turn those in but as I explain to them when setting up an appointment, my schedule is complicated because my husband and I are a dispatcher and a police officer. We can't just say, "Oh that's fine!" So I haven't had time to turn in my stuff since they don't have two minutes to drive to my house and fix my internet and cable!

I was with Mediacom for 3 years and did not had any problems except for their internet service cutting out and never late on any payments. My promotion for my internet and phone was running out so I phoned to see what they could do for me on a fixed income. At this time, she stated to call back at the end of December when my promotion was closer to running out as they did not have information on promotions for the next month. I specifically asked her so my December bill should be the same amount she told me yes. Well, low and behold, it was not it went from 95.00 a month to 135.00 because my phone promotion ran out.

They wanted to charge me 39.95 a month for phone service when I was paying 9.95. I was ticked at this time. I phoned customer service again and told them what the customer service had told me that my bill should be the same for Dec. Of coarse, all I got I am sorry ma'am they told you that I can adjust your phone to 29.95 then it took my bill to 118.00 plus tax. Mind you, without the promotion, my bill was going from 95.00 a month to over 160.00 for the same service. Well that did it. I called and got cheaper cable and internet with another cable company.

I phoned Mediacom and gave them 1 week cancellation notice like stated on my bill. The gentlemen asked why I was cancelling. I explained you would not work with me on a fixed income so I went with another company. He then asked what I would be paying. I told him, he said ok, we will cancel you. I then realized they do not give a crap about customers. They are after the mighty dollar.

I took my equipment in to Mediacom on Dec, 17,2011 and paid what I owed them. Well, low and behold, I received a bill from Mediacom on Jan.4, 2012 for 249.58. They charged me all of last months bill plus 1/7 to 2/8 and a delinquent charge of 54.00. I was not happy at all. When I phoned customer service, they told me this is not your final bill that will be mailed out. So let me get this straight. I should have had a final bill this billing session of 0 for my account. Why is it I cancelled service on Dec. 17,2011 and they cannot get that into their system by my next billing cycle?

I believe this is considered fraud. I believe something needs to be done with these cable companies and their rate hikes. I am taking my bill straight to their office on Sat morning along with the receipts I received when I dropped off their equipment and they are going to fix the bill I received on the spot. I am going to file more complaints also. I will not ever receive services from Mediacom again.

We ordered Mediacom back at the end of October 2011 from a door to door sales person. We cancelled the service within 1 hour from when the installer disappeared from my home. We took the equipment back the next day. I received a bill in the mail last month and spoke with a representative that said he would waive the charge. Two days ago, I received another bill and called again and was told that I had to pay for it for 1 day of service.

I explained I did not use the service as it was cancelled within 1 hour after installation and would have been sooner. But I had to drive to a Mediacom office to get an HD DVR which should have been installed to begin with. Then yesterday, I received a notice from a collection agency trying to collect the $38 that was owed. Normally when you are charging for 1 day service its prorated so $32 divided by 30 days is like $1.0. I don't see where $31 came from. The reason why I cancelled was the customer service I received from the installer and the support person I spoke with that day.

Issues with the installer:

1) Don't greet a new client with "Hey man, what's up?".

2) I showed the installer where all 4 TVs needed to be installed and home was pre-wired. He installed 3 of the 4.

3) Me and my wife were watching TV on one and we asked if we needed to turn the program off and he said not at this time. We told him to let us know when he would like us to turn it off. About 15 minutes later, he walked in from of the TV we were watching and started to disconnect without warning.

4) We were to have a wireless modem installed along with a HD DVR. I asked him about the modem and he said I would need to schedule another install when they get some in. I did not notice we did not have a DVR until the installer left without saying anything.

5) The installer had me sign the form and he walked off, I thought he would be back to do a walk through with me and go over the setup and show me how everything works. While I was waiting for him to return I tried to play with the DVR and found it was not enabled. I walked outside to find the installer but he already left.

Issues with the Support Call:

I called support and was told my order did not have a DVR, but according to my form I received from the door to door sales, it had wireless modem and HD DVR. I was told if I want a DVR, which I will need to schedule another install or go to the Mediacom office and change it out. I told the representative I should not have to do any of those since it was not me error. I asked to have the installer return to my house and put in a DVR. She came back and said they spoke with the installer and he does not have any on his truck and I had to schedule another install or go to the office. I then drove to the office and exchanged it. Once I got back home I was upset of the lack of customer service and professionalism I received so I called and cancelled the service and took the equipment back the next day.

I do not feel that I should be responsible for any charges due to the service I received. Can you please let me know if the $31 + $7 late fee is being waived? If not, then why is it $31 when I only had the service which was not used for about 1 hour?

If you need any assistance with billing or service related issues we are more than happy to assist you if you could contact us at Social Media Team or even on Twitter. We do have our own official forums to talk directly with a representative online if you prefer. Thanks.

Since day one my internet has been unreliable as has my phone service. I found out about my phone when a friend emailed me to tell me that she had tried calling but my phone was out of service. What?! I always pay bills on time and I've used various cable and phone companies in the states I've lived. I never had such terrible service with Cablevision, AT&T, or SBC. When I took a job in another state where Mediacom does not provide service, I called to cancel my service, a mere 5 months after signing up. Mind you, the day I canceled I had to reset my modem a few times to use my phone and internet. I was told that I had to pay an early termination fee because I signed a contract with Mediacom for 2 years.

I explained that I'm moving and Mediacom isn't a provider in my new town. It doesn't matter to them. They only waive the fee for military deployment. When I have had to cancel with other companies due to moving out of the service area, they have been understanding. This company cares nothing about service and only about money! I tweeted my disgruntlement and the company stands by their terrible customer service. This is the absolute worst companies I have ever had to deal with!

As usual Mediacom is raising cable rates yet again, and service is just as awful as normal, especially the reception for our local CBS station. Deregulating the cable industry was the biggest mistake Congress ever made.

I signed up for basic cable with the sports and information package (extra $8/month) as well as the Online Max (20mbps). I am loving the internet but hating the cable and the price for it. The bill would be $142.xx/month after all is said and done. My biggest problem with the cable is that you have to pay $7.xx/month per cable box you have. And I had two but wanted to get another. So, you have to pay to be able to watch the cable you are already paying for.

Since I only got it installed at just the beginning of November, I was still within my 30 days to cancel without any termination fees. So, I called Mediacom on the 28th of November to ask how much internet would be by itself. I was told that it would be $49.90/month - not too bad! The lady even spoke with a supervisor/manager to confirm that price. And she said she would note it on the account. With that information, I ordered DirecTV service and called to cancel the Mediacom TV service.

1st call: I called at about 11:15 pm CST on December 1st and spoke with a representative. While he was canceling the TV service, the call "dropped" - not sure if it was on my end or they hung up. By this time, it was 11:35 pm CST and I called back. But their USA support closes at 11:30 pm CST so I got their international support, which doesn't have the ability to cancel services. She told me she would submit a ticket and I would be called back tomorrow (the 2nd).

2nd call: By 4:30 pm on the 2nd, I wasn't called back so I called them. After a 30 minute wait, I got through to a CSR whom I explained to that I wanted to cancel TV service. She notified me that internet would jump up to $74.95/month. I said, "No it won't - if you check the account notes, there should be something there for $49.90/month for internet." She said she didn't see the note but to hold on. After another 10 minute wait, she came back and said, "I looked at your account and hold on, sir."

Five minutes later, she came back and said, "I do see that $49.90 note on the account now after I went back through the call log to the November 28th call." She claimed she didn't have the code to change that price for me. She said she would send an email to the CSR whom I spoke with on the 28th and she would give me a call on Monday the 5th (today). I said, "Fine. But cable TV will be cancelled, correct?" She said, "Yes, it will, sir." And that was that call.

3rd call: A few hours later, I realized that cable was still on so I tried calling them. But they were experiencing "heavy call volume" and I would have an extremely long wait. I thought "screw it for now" and I went to display my dismay on Twitter. Luckily, Mediacom has a support account on Twitter (@MediacomSupport) and they saw my tweet about my dismay. The CSR for that contacted me and asked if she could do anything to help. I explained the situation briefly and she looked at my account. She saw that cable TV was still active and that there weren't any notes/logs to cancel the service. I was absolutely **.

That CSR said she would put me on a call list with one of their "special" CSRs and they would give a call within 30 minutes. 35 minutes later, I received a call. The woman said that she would get TV cancelled and that internet will be $49.90/month. I actually didn't even ask about that. She brought it up (which is a good sign because I still don't believe it's true). She said a person would be out tomorrow (Sunday the 4th) to disconnect the TV service. Sunday (yesterday) came and went and the TV was still on.

4th call: I called and spoke with another CSR and explain the situation and how upset I was about the customer service I had been getting. She explained that there was a service call set up for Monday, the 5th (today) to disconnect the service, contrary to the Sunday date I was told. Oh well, it's getting cancelled. After that info, I went on a 15 minute rant about this whole process and how difficult it has been.

This morning (Dec. 5th) I sent another message to MediacomSupport on Twitter and she confirmed the disconnection for today. She said that she would make sure everything looked correct on the account after the disconnection had taken place. Though it's still not completely done, I think I'm on track now. I'll fully put this issue to rest once I see my next bill that should be $49.90 plus taxes/fees. The one thing I'm happy about is that there is a method of communication with them that is effective and gets things done, with that being Twitter, which is really neat and cool. It shows how powerful it is. Just a suggestion for you all: if you'd like to contact Mediacom and get your issue resolved, use Twitter, not their phone service.

We're having a hard time with Mediacom's cable and customer services. The cable keeps on pixelating on our screens nonstop. When we call about it, we're told that there is not a service blockage in our area and that they won't send anyone out. We're also trying to see if we can come to an agreement about fees for what we already have and they're not willing to bend to what we need. We've called three times and they keep upping the price.

After less than 48 hours with Internet, we were blocked and told that we had downloaded an illegal game. We own the game and had downloaded an upgrade. It didn't matter to Mediacom--they said that we are guilty. They said that our "story" didn't matter. We were told to sign a paper to have service, and we were told not to contact the game company because the game company would sue and/or fine us. We were told that Mediacom was looking out for us. However, we were told that if this happened again in our life, we would be blocked from Internet/cable services. We were told that we would be on a list, shared by providers because we had downloaded an illegal content, even if we hadn't.

As of two weeks ago with Mediacom being with them for 9 years, they have really done it now. I started to get awful download speeds as low as 40kb a second. I'm on the 12mbps plan. I play a lot of games and latency is up to 7000 all the time. Constant disconnects and the modem shuts off all the time; shut off 14 times last night. I had 4 techs come out to fix it. All they have done was replaced splitters and left. I've been talking to a dude called MediacomChad on DSL reports. He was helpful (kinda). I'm paying $80 a month for TV and internet for a fuzzy picture and awful internet. If you can stay away from Mediacom.

I have had several problems with Mediacom's online service ever since I signed up with them, most notably bandwidth issues/latency issues/utilization issues.

Every tech has told me the same thing: there is too much traffic in my neighborhood and that will happen whenever I use the Internet during peak times. However, I was told that they had fixed their utilization problems in my area (the whole town apparently was having problems), and the irony of the situation is that my Internet connection is worse.

I am tired of being given the runaround, and I am paying full price for a service that rarely works properly. On top of all of that, Mediacom is the only source of the Internet that I can use seeing as I live in an apartment complex.

Since July 2011, my Internet works maybe 10-25 minutes. They have been at my place since July and two to four times a month, I would call and report even after they leave. This is **! I am trying to get online but I can't do it because there is no connection. I don't know what the ** is going on with it. I am tired of paying for this when it is not even working!

On September 7th, my husband was getting ready to watch a football game; the first regular game of the season. As he went to turn on the game, the channel was out. Finally, he figured out why. Mediacom lost the LIN network. A network that gives us our local NBC channels, Fox channels and of course, his football every Sunday and Thursday night. Well, I called Mediacom to see what they could do for us. Their offer was to give us something that we already had. Showtime. Great, that helps. When asked if I could get out of our contract for our TV only, I was told I could, but it would cost me $210 to do so. This is insane. I pay $150 a month for crappy service, phone that goes out, cable that loses channels and internet that is faster when it's out and I use the hotspot on my phone. As for customer service? It's a joke. Once our contract is up, I'm going with another company.

Around July 16, 2011, I contacted MediaCom. I was connected to Ben **. I requested phone and MediaCom Online MAX 20 Mbps Internet service. Ben noticeably confused about the multiple of specials around this time, suggested a special for $34.95 for phone and MediaCom Online MAX 20 Mpbs for 12 months, after which it would then go up. I agreed on this, and the technician named Jose installed the service on 07/26. However, already then I noticed on the work order that only the Standard Internet service was included (12 Mbps), and the charge was only $29.95.

Jose said he couldn't change that, but he accepted my prepared check for $34.95. He told me to talk to Ben. I did, and after a series of conversations trying to understand MediaCom's dubious specials at that time (which Ben didn't understand either), Ben agreed to talk to MediaCom to have my service adjusted to 20 Mbps. That was Jul 29. I didn't hear from him anymore. Therefore, I contacted him on August 12. He said he sent an email about this matter, but that they might be backed up due to the "college kids moving in [University of Iowa]". I contacted him again on August 20. The strange answer I got then was, "They have trouble finding someone to fix the account in the system. I apologize. You might get farther going through customer service at 1-877-387-8087. It's worth a try. "

So, I did. After a few transfers, the customer service representative let me know that I wouldn't be able to get the special I had signed up for anymore since it had expired. He would be happy to adjust my Internet service to the 20 Mbps, at the regular rate of $59.95 a month. Furious at that point, I contacted Ben who told me, "You actually have until August 26 to cancel with no charges for the service. If you're that unhappy with everything I'd advise you, do that before its too late. " So, my choice was no Internet or swallow incompetence, terrible customer service and breach of agreement. I recommend to everybody to avoid MediaCom like the plague and find alternatives before signing a contract, or immediately once the current one expires.

There are constant outages with the cable, phone, and internet. Every time I call to request information, customer service has no information to report to the consumer. If they tell you that you will receive credit, don't look for it because it does not happen. This time after being so frustrated, I demanded to speak with management and I got the hang up three times. I was persistent and kept calling back only to find out that the supervisor Casey ** was just as unprofessional as the customer service representatives that I spoke with. I vowed to him that I would file this complaint as a consumer because of the poor level of service that they provide. I will cancel this service and take them to court if they dare to try and charge me an early termination fee or any other costs. Yes, we are faced with unexpected circumstances on a daily basis, but consumers should not be subject to the level of unprofessionalism that this company continues to impose upon us.

I called for basic cable service based on a TV ad by Mediacom. Representative wanted card immediately to bill first month, then said that my social security number did not match with SSA. I would have to pay a 50-dollar deposit.

I have good credit and I have carried that social security number for 35 years. I refused to pay a deposit based on their insufficient reporting system.

I went online and called Comcast. I was directed back to Mediacom and spoke with another representative that overtalked me. After I explained the situation, he ran my information again and said that I would have to pay a 100-dollar deposit. After prodding for information why I was 'downgraded', he finally told me the reference came from Experion.

I do not wish to deal with Mediacom after this evening. Customer service was good with the first representative; very bad with the second. I have seen their sub contractors in this area and they represent the company poorly.

I thought I'd get basic cable. I have never paid for service before and have found that Mediacom has a monopoly in my division. Guess they can afford to be abrasive. But I will not support a company that does not offer some sort of customer service.

Again, I have extremely good credit. I'm over 50 and I wanted to start with some simple cable. From there, I would have added Internet based on service and on from there.

You lose, Mediacom. You lost another customer that pays their bills on time because you didn't take the time to listen. You counted on a system that is inaccurate and your representatives don't question it.

It doesn't stop here. I have met several people that have had very bad experiences with this company and I will make it a point to voice my opinion about the lack of customer service in this area. Customer service is the backbone of all successful businesses and these days, you can't afford to be without it.

Good luck!

I just want it posted out here that I, too, think Mediacom sucks!

I have been a customer in Ankeny for over five years now and have had nothing but problems. Constant outages of cable, phone, Internet, and always a seven-to-10-day wait for a technician. I am frustrated beyond belief. I never get credit for the days I am without service either. What a joke.

On Tuesday, June 21, I lost all services and they couldn't have a tech there until Wednesday, June 29. A day and a half later, everything worked again so I cancelled. Now this morning June 30, I have no services again. There has to be something we can do to force them to a higher standard of providing services and maintaining those services. We pay way too much for their services and get crap!

i lost services after 9mp on 6-19-11, when i called they made me an appointment for Wensday, but would put me on priorty list, I called to check on my appointment on 6-20-11 and their adumated service infomed me my appointment was on 6-23-11 between the hours of 1-4pm. By 4pm no one had called or showed , when i called, they could not find out why no one showed, when asked to speak with a supervisor that supervisor informed that they never had a appointment scheduled for me, and they had reviewed any calls i made to them that no appointment was ever scheduled.

When i asked to speak with the supervisors supervisor i was told that person was not there. When i asked for their number or the CEO's number i was told they did not have that mumber, i have had problems with my service for over 15 days this month, their ads say "fast service" but i have to wait anywhere from 7 to 10 days to get my service fixed. And now i have to wait another 3 days before they can send a technician to fix my cable. i am tired of paying for services that i can not receive and or having to wait over 7 days for my services to be repaired, I feel that this is false advertisment about their clams on television of "fast services".

I have been a customer of Mediacom Internet service since 1/3/2003. At first, I used the modem they installed, which cost $5 rent a month. In June, I purchased my own modem, provided the MAC number and service continued using my own modem. I immediately returned their modem to the local Mediacom office and received a receipt marked "RET". My bill was decreased by $5.

Skip to April, 2011. I have BillPay and rarely even look at the mchsi.com bill because it is always the same. In June, it caught my eye and I saw on the bill that I'm being charged for modem rental of $5. When I called customer service, I was told that I have their modem and only now have they started charging for it. The only recourse I have is to bring the receipt to the local office. I sure hope I can find it. What is so disturbing is the attitude that I must prove innocence when it is obviously their accounting error. Plus, there was no notification of the change in billing.

i moved here a year ago and subscribed to mediacom for internet service. the service is horrible. i have called numerous times for them to come out and troubleshoot and within the past few months, they haven't done anything. they determined the underground cable had a break in it but have never replaced it. my internet service goes out and stays out days at a time. i call for service and it takes them days to respond and come out. they have not made any restitution to me offering to deduct from my bill.

Mediacom phone is consistently dropping my phone calls. I have internet, cable & mediacom phone. I have had several problems with the internet service also but the worst problem has been with the phone service. Everyday while I'm on the phone I can hear the party I'm talking to but they can't hear me; they end up hanging up thinking I had hung up. I have had representatives out to my house on several occasions only to be told they can find nothing wrong with the phone & then they have the nerve to try to charge me for the service call without fixing the problem. It's bad enough that you go without a land line but then you have to wait a week before you can get a service tech out to say they find nothing wrong. My son also

I have faithfully paid my whole bills without receiving the full services. I have a track phone as I'm usually always at home. I raise my 9 year old granddaughter & don't work, so subsequently I'm having to pay for the wasted minutes sitting on hold to talk to the service reps that are absolutely worthless. Recently my nephew was severely burnt & was life flighted to Iowa City burn unit & during the emergency call once again my call was dropped.

Yesterday, 5-10-11 a friend of mine died & the call was dropped. This morning, 5-11-11 I was talking to my granddaughter's pediatrician & the call was dropped. Several times when I have gone down to pay my bill, on that very same day I didn't have phone service. When I stated to the girl at the payment window that as soon as my contract was up I was switching back to Qwest she got snotty with me & said "go ahead if you want to deal with someone in the Philipines." She told me Qwest would charge me $15.00 a month to talk to someone in the states. I'm not able to get a dish at my address, but if I can I would switch to satellite cable. Mediacom is the highest service & the worst service there is here in Des Moines, Iowa. As of today I'am going back to Qwest for my phone services.

We updated to the new 50 MB deluxe Internet package three weeks ago. Mediacom sent a tech to the house and when he left he advised it was working. I tried it about 15 minutes later and it was not working at all. I called Mediacom back and was advised they would send the tech back after he left the next appointment. I called my employee and told them I would be late by about 1 hour. 2 hours later I called back to Mediacom and was advised the tech would probably show up at the end of his shift between 4 to 5:30, I asked why I was told something different from the last rep and she said she was sorry and did not know. I called work and got a co-worker to cover me for several more hours. At 5:30 I called Mediacom again to find out where they were, they advised me that they re-scheduled the appointment for Monday (4 days) without even calling me and letting me know this. The customer support representative advised sorry the outside tech should have called you to let you know.

So I am going now another 4 days without Internet and I had my husband get off work early Monday to wait for the tech again. They show up on Monday and it takes several different techs showing up and a couple hours to get it to work since this is a new service and they are all learning; they get it working and leave. Several days later it starts to slow down and I am not getting the speed I paid for, I call them back and they set up another appointment, they show up today and tell me that they do not know why it's not working and that they are sorry. The tech advises me to switch back to the slower cheaper plan since the Ultra 50 is not working at our house and I have to call customer support to get this done. He leaves I call and they switch me back but state I still have to pay the $99 install fee and after I asked her why should I pay for a service that not only did not work but also caused me to go several days without any Internet and she then hangs up on me. Ok?

The month before the Internet issue Mediacom on-demand was not working and I called support. They advised they had to send out a tech and made an appointment. Of course I had to miss work and the tech shows up and states it is a known issue. So I call them back at customer service and they advised that it is not a known issue and schedule another appointment in three days and that time of course I missed several hours and this time the tech did not even show up. I called support and she advised he did try to stop by and I was not home. That was a lie! I was there waiting and he ignored the request. We make another appointment and the tech comes to the door and advises it is a known issue and there is no reason for him to be there, I asked why would I be advised by support again to miss work and be at home if it is a known issue? At this time the on-demand is sporadic and cannot be counted on to work and our Internet runs slower than promised.

Mediacom is not only monopolizing the area, but they are not delivering the service that they promised. I was paying for a 12 mps package. Since day 1, I have barely received 10% of that. As I type this, I'm getting 0.5 mps (387 ms), so I'll be surprised if this even gets submitted. Upon calling the technical support department, I was told that the problem was my computer. I could sit here and list all of the specifications of my computer, but I'll sum it up by saying that I build computers and I work with CISCO, so I know a little more than the average person.

After informing them that I build computers and have substantial networking knowledge, that's when they decided to become rude. Since then, I've had 3 technicians out (one had nothing good to say about Mediacom and said he's going to work for Comcast instead) and I've had 1 modem replaced. The more they work on my connection, the slower it gets. I know Mediacom is having major backbone issues. I know the problem is with my node.

So, I asked them 2 questions. First, "Two out of 3 of your technicians have told me that the problem is outside and have submitted a work order. When is that going to be fixed?" The reply was, "We're not. No work order was submitted. Second question was, "If you were paying for something and were not receiving the goods you paid for, what would you do?" Her reply was, "Is there anything else I can help you with?" I asked the question 2 more times and received the same reply on both times.

They offered to send out another technician again. I simply stated, "Unless they're coming out here to fix the node outside, don't bother." Then, they had the nerve to ask me to upgrade. If the service I will receive is anything like what I've received so far, I'm hiding my check book from these people! I am going back to DSL. It was much faster than this.

I've had on and off service outages for days. I'll be lucky to get a two minute window to do things that I need to do before the lights on my modem blink, start up again, and get online once more. I've called Mediacom repeatedly, and only once did I get a competent technician who wasn't reading from a script and who told me that this was an issue with 114 other people and that he'd make note of it for his supervisor. A week later, it's still going on. The next time I called, I got some airhead who claimed it was an issue with my modem, and since it's midterms, I cannot be home to wait around for someone to come and look at this. I've power cycle and unplugged for hours. The modem is fine if I can get online. It's serving its function. It's Mediacom that isn't serving theirs.

After months of horrible service, paying for channels I can never get to work, and several trips to my home from Mediacom's technicians, I turned my equipment in on 12/2/10 and canceled my service. I called Mediacom today, 12/3/10, and was told I will be charged for an additional week and they could give me a reason why. This equals out to about $25, which is not alot of money, but the point is I canceled and turned in their equipment! Why charge a long time paying customer and give no explanation? I believe this is because $25 from each former customer will add to their revenue with the assumption nothing can be done to stop them!

I have had Mediacom cable TV, internet and phone service since August 2010 and from week 1, I have had numerous problems from the installer to the service itself. There were constant interruptions, constant outages, 2 cable boxes, modems, lines in and out of my home replaced, removed, fixed, etc. Time and time again, each and every phone call I make is just an excuse from the customer service tech telling me that nothing is wrong with my service, box or modem. That it must be my TV. It's funny how I have no problem playing my DVDs!

I am sick of the excuses. I am sick of being told if I interrupt my contract, I will be charged a $250.00 early termination fee. Well, Mediacom, you can take your early termination fee and shove it because you have ** me time and time again with improper excuses, horrible service and to say nothing of your service techs. As I write this, for the 38th time in the past 4 days, my cable box has just turned itself off and reset. Oh, did I mention about the cable? When the TV is turned on. the screen is frozen?

Ah yes, Mediacom, your company should not be allowed to exist with the way you ** so many of your customers. Oh and also did I mention that when I call, the tech does not record that I have called to place yet another complaint? Ah, well another problem because they don't! Frustrated is an underestimation of what I am with mediacom!

Multiple interruptions in services, both telephone and cable TV, per day that has been on-going for several months. Mediacom service techs have checked the house several times and found everything okay on my end. Techs report the issue is outside their authority to repair requiring a "601", i.e. maintenance to distribution system. The issue has been observed by Mediacom service at their Pontiac, IL north node. Their are several other customers in the Pontiac area reporting the same issues as me. I have been informed that there is a large backlog of "601"s and that Mediacom maintenance is fully aware of the problem.

It appears Mediacom is actively discharging the reporting of "601" maintenance or trading poor quality service in order to defer maintenance costs that is counter-intuitive to best business practices. Of note, Mediacom's CEO, Mr. Commisso, tendered an offer to take Mediacom private that was recently withdrawn as I read in the news. I wonder if there is any possible connection to the deferred maintenance issues and the purchase offer?

I have great respect for Mediacom's techs. However, Mediacom's approach to customer service and satisfaction truly sucks. They are the clasic example of the abusing service monopoly. Mediacom and all other cable service providers should be regulated and held accountable to state and/or local commissions in my opinion.

I am waiting for Mediacom management to read this and instruct their service techs to start charging me for future service calls. Then it will get really interesting.

As usual, the TV cable service is out again. This company sucks so bad and the phone support is even worse; they use every excuse in the book and then think up new ways to try and cover it up. How does a company get away with doing business like this? I am not in favor of more government but something has to change and put a stop to our being ripped off by this type of lousy service.

2 years of service and FOX and CBS channels have been horrible the entire time with multiple complaints which are still not fixed. They want to schedule a technician, and there have already been technicians who came and don't follow-up. There are multiple complaints from the same town that I live in, yet Mediacom customer service told me every time that I called that I am the only complainant with this issue. They have opened an "exclamation" ticket too many times to count (at least it sounds like that is what they are saying, who would know when they all speak broken English).

The internet disconnected quite regularly in the first year, but this has leveled off. They never credited back the times that we didn't have service, because whoever would take the call, didn't log it, so that they would know that we didn't have service. The biggest issue of all was when they posted my phone payment to another account.

I got calls daily from the disconnection office, because my service would be disconnected if I didn't pay immediately. I would explain with every daily phone call that my payment was made. They would look it up and see that payment was made and see that it didn't post. They could not explain why, but they would tell me that they were going to open up another one of those "exclamation" tickets and I shouldn't be bothered again.

The next day, I would get the same call again. This carried on for almost 2 weeks, not to mention the fact that my service was the worst during that time as well. Finally, on the 2nd week of those daily calls from the disconnection office, on Friday, I got another call. I was 3 1/2 hours from home on a business trip and received the call. I once again explained this to the person calling.

An hour later, I received a call from my husband telling me that our service had just been interrupted. I became hostile and called Mediacom to complain. I was told that they could see that my payment was made; however, I should tell my husband to just connect the cable directly to the back of the TV until they could figure out what they did with that payment.

I could not believe that they would not turn my service back on when it was their fault that it was turned off and that they could clearly see that payment was not in default. A number of hours later, they restored my service. I spent over 15 hours on the phone with Mediacom in less than 2 weeks time. The customer service leaves much to be desired, if you can even understand them. The cable service is the worst that I have ever experienced.

I am a VIP Mediacom Customer and never ever been late on one bill since I have had their service (several years). From time to time, we have experienced outages of all the three services we have and never had any explanation as to what the problem is or for "my time" being wasted by a tech putting me on hold. Now, I have many complaints in the past years but I'm totally upset with the major outage since 01-20-2010 through the present 01-24-2010. We have been without internet, cable, email, phone up and down like a yo-yo. But the most important to me right now is no phone service since 01-20-10. I live in an area where no cellular phone survives and I have gone to my son's house to use his phones.

I have gone to the Mediacom Web support page and emailed them, notifying them I have recently had a life-threatening surgery. My spleen has been removed and I need my phone service to get my PT/levels and next appointment calls from the various doctors. Also, they need to verify my appointments with me, prescriptions, etc. and not one courteous email from anyone from Mediacom. I'm not going to answer this because I still have no phone service or any communication from Mediacom. I'm scared, I'm living in fear right now and not very good for adding this to my health right now. I'm 63 years old.

It's amazing to me that there are not more complaints on here about this company. I hear them all the time, see them on people's Facebook pages, etc. Ask someone about Mediacom and see how many times "reliability" and "good service" come up versus "terrible" and "down constantly". This is a serious problem. We are paying from a service from a utility here and are not only getting crappy service, but crappy customer service. I am writing this after yet another 5 hour down time on the so-called High Speed internet service. Worse, when I signed up for their cable/phone/internet package, I expressed concerns about what would happen to their phone service if the internet connection went down as it frequently did (that was two years ago people) and was told the two were not related so phone service, which has "utmost priority", would not be interrupted.

Trust me, every time the internet service does not work and that's probably at least 10 times a month, the phone is down as well. In fact, I'm sitting here typing this since my internet finally came back up but my phone is still not working. Worse yet, you don't even know it. I am constantly getting calls from friends and family on my cell saying "your phone is down again". It's insane how much these people are offline. Not only that, but they are ripping you off since you can't get through to them without being hold for an hour if you can get through at all so most people don't even bother to call to get credit. I know people who take 10% off their bill each month when they pay it just because of the outages.

Would it be acceptable if your power was out, randomly, hours at a time? How about your water or gas? They are utilities too and that just doesn't happen. How about if you called to find out what was going on and couldn't get through to anybody who could actually answer your question or help in any way and this went on over and over again every month? I have had Mediacom techs in my house over 10 times in the last several years. That's no lie. The other utilities have been to my house exactly zero times. I have had lines run, modems swapped out several times and signals checked so many times it's insane.

Thing of it is, the techs are great. I have a great time laughing with them about how bad the customer service is and about how their system is down constantly. How sad is that? Well at least it's job security for those guys. Anyway, enough already. Do something about it! Demand your credit every time your signal is down for hours at a time. Write your favorite politicians to put a voice to this issue. Enough is enough!

I have noticed that mediacom is puting partial comercials on and after these come one in a succession of 3-6 in the space of 1 min. literally, they then play their comercials that lasts 3 min and in their entirerty.Oh, Verision, Activia, 1/2 of Progressive's, plus a couple others are granted full comercials but no one else. They can run a lot more of their mediacom comercials per hour as the prior patrons have been wrongfully charged for full comercials when they haven't seen the chop-job that they have done on their patrons comercials.This is wrong and should be addressed by someone, somewhere.At the very least the companies that patronize the comercials should be made aware of their comercial practices and that they are stealing their monies without running the comercials as they promised their patrons.

I noticed an increase on my monthly bill so i called the company to find out why. I was told it was a rate increase. When i asked if notification was given i was told that it was included on the statement for May. I did not recall seeing this so i looked back at my statements all the way to March and there was absolutley no information about a rate increase.I called them back to inquire further about this and the man was very rude, did not provide his name and when i asked to speak to a supervisor he told me that it wasnt going to change my rate. He then put me on indeterminate hold. Is it legal to increase rates without proper notification?

Internet cable service is uninstable, connections drops for hours every single day. If you call to complain, they only have to answers. Or service interruption on your area or scheduled stop for service. The 2nd answer is even worse, as it's scheduled, why am I not warned about it ? I need internet to work and study and I can't afford not to have service for hours, like today, since 12pm (7:15pm now) and there's no service.

I'm an international student under F1 Visa status and I must have all my college homework and tests done on time. If I fail my Visa may be cancelled and I have to leave the country. Me and my girlfriend already have several problems because the lack of service.

This problem started back in May - disconnected my cable by mistake instead of my neighbors. In June my cable was once again disconnected by mistake it took almost 2 weeks to get it back on and than I was charged an installation (but it has been credited when I stated that I would contact the Better Business Bureau). Now, July 15th cable is out once again. The first time I called this evening they said it was due to an outage - okay I can understand that this happens; but after almost 5 hours out of service I called back and was told by another person that there was no outage in the area - I said but if there's not than why was I told earlier there was.

Comment was I really don't know. We will have to send someone out tomorrow and check out the problem and I needed to be home for this. I explained to them I just can't take off work everytime the cable goes out and you have to send someone out to check it. They acted like oh well that's your problem not ours. This is just so frustrating that this keeps happening and why?

Been without cable once again. Not able to enjoy a relaxing evening at home. It's frustrating that you pay for a service and not receive it. If we had a choice for another cable company to use I would definitely do it.

I live in Ankeny Iowa and have been using Mediacom's high speed internet for the last three years with no problems until a month ago. I was try to use my connection to play an online game and kept getting dropped from the server. I went out to the web to try some speed tests, which had horrible results. Basically, I am paying $65 a month for 5mb (5000 kbps)download and the test I ran come back at 300-900 kbps). I called into Tech support and told them how slow my speed was. They did some checking and decided to send out a tech to take a look.

The tech changed around some wiring and checked the signal, he then decided it had to be my modem (since it was a little warm). He brought in the new modem but was unable to get it to work since their website for registering it to my account was down. He left the modem (not working) and said he would take care of getting it registered by the time I got home from work. I came home to a modem that was not registered, but at least I could get to their website to do it myself. After I got the modem working again I went and did some speed test, with the same horrible result. I called back in to tech support, the did some more checking and sent me an email with a different speed test (a batch file that pings www.yahoo.com 20 times and then does a trace route which is exported to a text file). I sent back the results which showed response times of 2400+ miliseconds (ms). Incase you don't already know the average response time i should get is around 42ms. I got an email back from tech support stating they looked at my results and "the numbers there look pretty good". I emailed him back asking basically if he was insane. I then got another email inresponse from a different tech telling me he "reset the device and this problem seems to have been resolved" and to call back if I had any more problems. Did some more speed test same horrible result, so I called them a third time.

This person was somewhat helpful, she saw that I was getting numerous timeouts on the T3 connection and would send someone out to fix it. The second tech comes to my house, checks all the same stuff the first one did and then decided he needed to run a new line from the main box in my backyard to the side of my house (now i have a cable laying accross my grass). This didn't solve my problem. I told him that the person I talked to told me I was getting timeouts on the T3, he then informed me that he couldn't fix that and would have to send out the line guys. As soon as he left I called tech support (very frustrated) and asked why they would send someone out they knew couldn't fix my problem. She informed me that they couldn't directly send out the line guys and that only an onsight tech could do that. I asked to talked to a supervisor and was put on hold for almost 10 minutes. She came back on and told me that she had talked to the supervisor and was told to call dispatch to see if the line guys could come out that day, if not it could take up to 72 hours. I never did get to talked to this supervisor I asked for several times. I then kept checking my speed all the way through the 72 hours the said it could take with no improvement, so at the end of the 72 hours I called tech support again. I asked to talk to a supervisor at the begining of the call, It took an hour and a half of try this try that (which I had already done three times on other calls). He then decided they needed to send another tech to my house. I asked what else they could possible do, since they had already replace everything form the main box going to my house. Fianlly I get to talk to the supervisor I originally asked for.

After some discussion I asked her if the problems I was having was because they oversold their bandwith when the started offering 10mb download speeds. She said that she wouldn't put it that way, and it was more like the underestimated the demand. She then told me that everyone in Ankeny was sharing one server (I assume she meant router) and that they were slated to put in a second "server" in three weeks. She told me she would give me a month credit and I could either have another tech come to my house (to do nothing) or wait three weeks for the new "server" to be put in. Meanwhile they are still billing me $65 a month for these unusable speeds. If it doesn't improve before they put in a new "server" I would have to continue to call back to receive credits. What I got out of all this over the last two weeks was that everyone in Ankeny is paying $65+ a month for service they are not receiving and unless everyone calls to complain there will be no credits to anyone, even though Mediacom knows this is a huge problem and everyone is having it.

I am a Mediacom high speed internet customer. One day recently I found out by chance that business emails - to me - were being blocked. AT&T is Mediacom's "backbone" and they were the ones who did it. I haven't yet been able to talk to a human about this (almost impossible) but we think it is because my domain's email was being forwarded (along with all the spam I get) to my Mediacom email address and they mistakenly thought that the spam was coming from MY domain. This should be illegal - I can't imagine that we would allow the post office to behave like this. How are you supposed to know if emails are blocked from coming to you?

Mediacom has known for over a year that there is a problem with the cable that runs from the junction box to my apartment and won't do anything about it. This problem has been detected by 5 different service techs from mediacom out on service calls...each one claiming a supervisor will contact me regarding the problem, Which never happens. 8 or more service calls, a bunch of broken promises, and still the reception is shotty. It's gone on for over a year now, with no remedy in sight. Until a competing cable company enters the market (if that ever happens,) I'm stuck with Mediacom, as there is no clear line of site for a dish. In short, Mediacom is all talk, and no action!

Upon canceling our cable service we were told that we should disregard our next bills by the mediacom customer service department. Approximatey 2 months later after receiving no calls or notices of late payment, we recieved a letter from a collection agency stating we would be charged for late fees and be turned in if we did not pay immediatly. We came to the company and told the representatives about our situation and were disregarded and told to pay.