DISH Network

I called to upgrade my service from 622/722 to the new Hopper system. I also wanted to save my DVR'd programs that we have not yet watched. I spoke to a Dish representative on 5/21/2012. She told me that both requests were no problem. She explained the Hopper fees, and transferred me to tech support, so they could advise me of the type of external hard drive I needed to purchase to copy the files from the 622 and 722 so I could transfer the programs. She then proceeded to schedule the install for the same day. The technician showed up, did the upgrade. I asked him if I could keep the DVR's so I could get the files off. He told me that Dish would send me the return boxes, so that would not be a problem.

The technician left. I went to the local electronics store and purchased $250 worth of external disk drives. Plugged them into the 622 and 722 receivers and lo and behold, they cannot get the DVR'd files. I contacted Dish tech support. They then told me, the only way to get the files, is while the systems are up and activated, which of course they are now not. They told me that they cannot be reactivated. They passed me between three reps. They all said, can't do it, no way, no how.

If they would train their people to listen and respond correctly, they would not have these types of situations that are completely avoidable. If they would have simply told the truth, and had told me that I need to get the data off first, I would have scheduled the install for later in the week. Now, not only has my family lost all the DVR'd programs, but I'm now also out $250 for used hard drives. I'm very pissed off. If I treated my customers this way, I'd be out of business in a very short amount of time. So beware!

I spoke with the "Loyalty" Service Department with Dish and told them I could no longer afford their high fees and needed to bundle my phone and internet as well. I was told internet and phone bundles weren't available in my state and they offered me $10 off my monthly statement. I told them that wasn't nearly enough to compare with the lower rate I was quoted at DirecTV so I was told I could terminate their service. Now that I got DirecTV today, Dish said that I would owe them a termination fee of $70, plus I have to pay $17 to have "their equipment" shipped back. None of this was mentioned to me when I had them on the phone! Needless to say, I've also had 3 DVRs replaced in less than 2 years with Dish.

My first initial call was at 7:39am on 5/18/12 and I have to be at work at 9:00am. I reported my payment I paid on 5/17/12 to Wal-Mart with 10 digit receipt number ** to the representative who answered. He in turn transferred me to his supervisor who I gave the same information. She asked me how much was the fee and the amount paid toward my bill. I told her I paid $134.83 the total owed. My bill said total due by 6/6/12. So she in turn, like the representative, told me that they should receive my payment on Monday 5/21/12, but she also informed me of the promise to pay that a customer can only use once a year and that my service would be restored in 10 minutes. I didn't have time to wait to check. I had to get to work.

After returning home, I saw that my service was still not restored. I immediately called at 9:34pm on 5/18/12 and told the representative who answered that was very negative about my situation. So I asked to speak to his supervisor who took more than a few minutes to respond. She was just as negative and said the lady I talked to this morning didn't know what she was talking about. What kind of teamwork is that to put the other down when they both hold the same position and should know the company policy? So since I've paid in full and I wasn't honored what I was told, I told her to disconnect my service immediately. She said it would take up to two weeks to disconnect. I am paid in full as of 5/17/12, so disconnect as of today, 5/18/12.

I have been with Dish for years and decided to end my services due to the lack of TV our family watches. I have never spent over 20 minutes over the phone, trying to disconnect without being bombarded with a sales pitch. I asked to speak to the supervisor (Nick), and he indicated if the 2 people prior to him (loyalty group) did not try to attempt to save me as a customer, they would be in trouble. Why would that be my problem? Also, the customer service from Nick, the supervisor, was the worst experience I have ever encountered over the phone. I did address to the supervisor what a terrible experience I was having, and he indicated what "award" Dish has won this year. Really? Who cares? I wanted a simple 5-minute dialogue to disconnect my service, not to hear a sales pitch with 3 people.

I am so upset over this matter that I will share my experience with all my neighbors, who currently have Dish, and advise them to change. I'm sure this complaint will be dismissed. However, in the event it should get escalated to CEO to make the necessary changes with their staff, please do not have anyone contact me.

I had several issues with the billing and a problem with the one of their quality control programs. I called and tried to discuss the situations with a customer service agent, who as had been the case in previous contacts, began to blame me, the customer, and defend Dish Network. I then asked for a supervisor. I was on hold for 22 minutes and then I hung up and called back. I again asked for a supervisor. A few minutes later, I reached a Chris. I'm sure by this point, I sounded a bit disgruntled but I tried to explain to Chris the problem and he immediately began to defend Dish Network. I told him how rude and difficult their customer service departments were and that obviously, I was not alone in my frustration and told him of other comments I was looking at on this site. He began to argue with me telling me about all the awards they had won and that he could see from the notes that I just could not be made happy and began quoting things I had supposedly said in the past which were not accurate. At this point, I'm getting angry because I'm the customer and again I'm wrong and being attacked and then he begins to tell me that I'm being rude to him.

I had previously bypassed their gatekeepers and got to their corporate level about the problem with their contractor. I spoke with a gentleman named Pat ** about their issues. I told him that I had received a call from some guy who said he was checking up on the work that the installation contractor had done the week before. He had our address and phone number and he wanted to come to our house to check out the work and that he could come by right then. This made me nervous so I called Dish and they knew nothing about this guy and told me not to let him in. I was starting to panic. Was this some home invasion or what? Luckily, when the guy showed up, he was legit but I told him that there should be some kind of safety protocols set up for the contractor to have a reference number so that customers could call Dish to confirm who this person is. I wondered how many old grandmas this may have happened to and thought about how some ingenious thief might take advantage of this situation.

Mr. ** said he would investigate. He then left a message on my voicemail a few days later that he did some investigation and that there were issues on their end and that he was addressing them and also that someone from Dish would be contacting me about some credits for all of my problems with them. Of course, the credits never happened and their customer service knew nothing about them or initiating any protocols. You, attorneys out there, might want to see if this protocol failure has caused a bad situation for anyone else.

I have been trying to get out of my contract for Dish for over a year now because I have been so unsatisfied. I'm in my last month, thank the Lord, and they have managed to make me angry again! First of all, the overall service is awful, I feel like it is never working. Second of all, when I wanted to add more TVs and pay more per month, they were going to charge me $50 a TV to do that even though they were coming to install the dish because of a move anyways. So 2 out of 4 people in my house haven't had cable for a year now. The customer service is always awful, they never fix any of my problems and are extremely rude about everything.

Then when moving things around, we moved the cable box and now it won't get signal. They want me to pay $145 for them to come and look at it, which is beyond ridiculous! So now only one person in the house gets cable! I have never had so many problems with one company in my life! Never get Dish! Ever!

After going a few months without my service, I decided that today I would pay my bill. In doing so, I was directed to a representative in India, a man by the name of Leo. He charged my credit card and told me that there was an error telling him that the bank would not approve the card. He said that he would charge the card again to make sure the payment went through. I told him not to charge the card twice; however, Leo did what he wanted to do anyway. He stated yet again that the bank would not accept the payment. After I got off the phone with Leo, I checked my bank account and it showed that my account was charged twice.

At this point, I'm heated. I called back and I was directed to a woman in the Philippines. I told her what happened, and she told me to send my bank account information to them and they would credit my account. Why would I send my personal information overseas? I asked the woman to direct me to a person in the States, and she did. I was directed to a woman in Colorado and I explained to her my situation and she told me that there was no indication of a payment being made. I told her that there was a payment made, two to be exact, and it clearly showed in my bank account that there were two pending transactions from Dish Network. I will admit I was livid with this woman, and because I was livid, she told me that she was going to place me on temporary hold so that I could calm down. How's that for customer service? I told her not to place me on hold, and that I would call back.

So I called back, and once again I was directed to a person in the Philippines. I asked them to direct me to a person in the States. I spoke with Marcus from Oklahoma and he told me that there wasn't much I can do because it is a Sunday and I would have to wait at least 24 hours before they could fix the problem. He stated that he would place me on hold until I could speak with a person in account services. I waited on the phone for over half an hour, and later the phone ironically disconnected me. It saddens me that I have to suffer for a mistake that they made, and that I was treated with such disrespect. I do not want to partake in this service if this is how they conduct their business. I should not have to wait 24 hours to fix a problem that took less than 24 hours to create. I am disappointed with Dish. They should not treat people in the manner that I was treated.

My grandmother called up there to ask about her service and Daniel ** was very sarcastic and short with her. My grandmother felt that she was being rushed off the phone and she did not appreciate that and neither do I! This man needs to be suspended for the way he treated my grandmother and because of his attitude, my grandmother decided to change cable companies. I'm sure this is not the type of guy that you want representing your company. If it is, then we do not need your services at all. Daniel should be fired or dropped to a much lower position to help his customer service skills.

Dish Network is a scam. Dish Network commits deceit and uses deceptive practices as they conduct their business. They will entice you with free services such as HBO for a limited time, and then with no notice jack up the price to full scale. The commercials take up over 50 percent of the programming so you pay to listen to that stuff being forced down your throat with no compensation. If you leave the land line disconnected so they can't profile you, then they charge you an additional fee because they claim they have to manually enter your receiver.

Once I paid my ex's bill via my credit card and told them this is a one-time charge. The next month they automatically charged my CC. I called them and they assured me that would not happen again and yet it did and I complained twice. Dish Network compiles personnel information and any credit card numbers that work. They claim the only way to remove my CC is to put a different number in its place. What a croc. It got so bad and Dish Network continued to lie I had to change my credit card number. You are better off renting a movie or using Netflix. I am so glad I don't have their service anymore and will gladly inform others of their deceitful practices. Oh, not to mention that stupid answering service they have.

Recording Spanish movies accidentally - Why can't the Spanish channels be marked as Spanish on the directory so I don't record the movie in Spanish?

I called to have Dish Network installed against my better judgment. The first time I had Dish, something happened and I lost my signal. They sent a tech out to fix it, but he could not get it to work properly. I talked to the people at Dish and finally got transferred to a manager who told me, "We don't know what to do, but we'll be happy to upgrade your service and see if that helps." I canceled and they didn't seem to care in the least.

I talked to an agent to get an inexpensive package. He tried to up sell, of course, but the package he offered me was really nice. So I agreed to the America's Top 200, with Hopper whole home DVR on 2 TVs and HD on both as well, for $34.99 plus tax a month after I went on their website to sign up for an additional $10 a month off. I paid $48.16 up front for the first month. The installers came out the next day to hook it up, but there was no signal. So they called in to get the signal fixed and they were told that the price I paid did not cover the package I was getting. When I talked to them, they told me it was going to be $61.99 a month, not the $34.99 I was promised. They did not care about the deal I was offered. I even gave them the agent's name and ID number, but they still did not care. Needless to say, I made the installers pack up the system and leave. I am now supposed to be getting a refund. I talked to 3 people there and no one seems to care about anything except that the price is going to be $61.99 a month, take it or leave it. How can they claim "world-class service"?

I called 1-800-828-2417 when I looked for Dish Network for service in Texas. This is not Dish Network, it is Sterling Commerce Company and they charged $50 to set up the Dish Service at my home. Per the Dish representative, Dish is not supposed to charge anything for service connection; but this company led me to believe that they were indeed Dish Network and that the $50 was mandatory to get the service set up.

Make sure that you work with Dish directly; otherwise, you too, will have a $50 charge to this company that is misrepresenting themselves to be Dish. Then, when you go to Dish to tell them that they are being misrepresented, they just say these are a retailers that are independent from Dish and you have to go back to them to get a refund and they provide a tape where they tell you the only way you can get Dish Service is to pay the $50, so you are in a trap! I would not recommend using Dish Network if you have another choice available.

I tried Dish out for the first time. Prices seemed really good and I was concerned with a specific channel in my package. I asked the sales rep several times if the channel was included with the price she quoted me and she said several times and she clarified yes, that the channel was. After installation, guess what? Channel is not there. I called Dish and they said I have to add another package for more money! And I told them the woman I spoke to said several times that the channel is included. Dish said it was a mistake. So the boxes are set up and not the channels I want that I was promised for, for my specific price package. I was mad that I been lied to and wanted to cancel. I have never been so frustrated! They would not let me cancel the account; I had to talk to three people for like an hour on the phone. I just wanted to cancel my account. They would not take no for an answer! They kept on putting me on hold and transferring me, complete **, worst company ever!

We were told that if we didn't have all the equipment back to them within 30 days, we would be charged $400. They then told us that it could take up to 10 business days to ship us a box to return equipment, allowing for weekends and UPS shipping time that could take up to three weeks and leaving us only one week to return ship boxes with equipment. They only have to stall a couple of days to put us over the 30-day limit and they can hit us with a $400 charge. This is a deliberate ploy to scam any customer out of $400 when they cancel.

First, after being prompt to various numbers to get information on Hopper, I was connected to "Rick," I never fully understand what "Hopper" was about because his English was so bad and barely audible. After saying "what" and "what did you say," I got fed up and decided that I probably don't need Hopper if I can't understand what he's saying, it's probably not worth it. I asked to be transferred to someone else who spoke better English and I was transferred to Chrystal who then transferred me to Vonetta, which is guy by the way. At any rate, I inquired about the $19.95 internet special with rates starting at $14.95. Vonetta then informed it was $29.95! Huh?!

According to him it's about location and I'm at $29.95. False advertising on the internet to make it worse it's $29.95 for 6 months and then goes up after that to $40.00! Talk about deceit. On the internet, $14.95 - $19.95 but when you talk to the Filipino Dish Network call administrators, it jumps all the way to $40.00 after six months. By the way, the internet by Dish is actually CenturyLink. My complaint is first, hire employees who speak in a language that an English speaking person can understand and most importantly, don't false advertise and have the person whom I'm talking to have no idea what the pricing is on the internet it shows incompetency. I'll get the word out about my experience. Facebook and Twitter is a wonderful tool!

I have Dish Network for many years. A person named Ajay ** contacted us in February 2012 for promotion by Dish Network. We paid him about $550. In return, he did deposit $1,100. In the next few days, he withdrew the money from my account to his visa credit card. I lost $550. I have zero balance on my account now. Ajay is not available on the phone now.

We called Dish Network today as our services were discontinued. Amanda with Dish Network heard the story but was not able to comprehend at all. Her supervisor Omar refused to give his position and his last name. Omar was insensitive and uncooperative and refused to do anything about it. Omar would not take any responsibility on behalf of his agent, who successfully defrauded us. He would not give us the visa card # or the bank's name where the fraud occurred. Our issue is still unresolved with a loss of $550.

We sent our payment through e-bank. DISH Network received our check on March 6 and cashed it on March 8. We received messaging on our TV to send a payment. I called DISH Network twice and talked to two different operators. They told me not to worry if I had already sent the payment in. But they shut our cable off the following Sunday.

I spent almost two weeks on the phone, sometimes 3 and 4 times a day. Then I had to fax in my bank statement to prove I sent in the payment. I had blocked out all my info but the line where our bank had sent them a check for $150.00. We only owed $86 plus change. They wanted my bank statement with nothing blacked out. After 3 more phone calls, they finally looked where my money went. It was an invalid account number. I left off 4 or 5 numbers. Long story short, they put it in a miscellaneous account. They kept my money and shut off our service.

I have never been so frustrated and dealt with such a dishonest company! I have been hung up on, put on hold for over half an hour, and just outright lied to. If I had not kept calling them, they would have kept my money and kept calling me for a payment. They are now threatening to take $300.00 out of our checking account, if we do not pay $17.00 to send their equipment back.

I received a letter from Ana ** which said she will make an exception and send us our $17.00 for the cost of returning their equipment. She also stated our payment of $150.00 was applied to our account on March 5. Our bank did not even send them the check until March 6. They are not only dishonest, but they must also can predict the future that you are going to send them a check and how much. Ana also stated in a phone conversation that they owe us no compensation and it was our choice to go with another cable company and we could have chosen to have DISH Network reconnected for a charge.

So we were expected to go without television for two weeks and I had to talk to their rude employees to find out if they cashed my check and put it in a miscellaneous account. And they made me go through you-know-what. I cannot understand how a company in the US can get away with treating their customers like this and stay in business? I just wish some journalist or news reporter would investigate how DISH Network treats their customers.then let the president of DISH Network respond. I think we will be hearing a lot about DISH Network offering specials on their product, because one by one, they will be losing customers.

Dish cannot run a legit corporation. They would rather lie, cheat and steal your money. This is how they run their business. Before I go any further about Dish Network, several months ago while I was complaining about another outrageous increase, their rude customer service supervisor ** hung up on me after making some mumbles about how stupid I was. I didn't have a chance to tell him off, then my wife's cell phone rang and it was the Dish network number. The idiot ** that called me stupid and hung up on me was calling my wife. She put it on the speaker and their scum sucking low life employee supervisor ** told my wife he was on his way to my house and he was going to take care of me. Oh yeah, I heard that scum from their office tell that to my wife. Not one of their execs looked into my complaint. They all shined it on. Are they the do nothing big wig at Dish that doesn't care what kind of crap their employees do to customers? Tommy F. you allow your people to threaten your customers? I think you are a corporate wimp lacking in intestinal fortitude!

Just to let you know I will never forget how ** threatened my wife, ever! If they do have any intestinal fortitude whatsoever, Thomas Faust you'd straighten out your company and realize your customers are your bread and butter. Read on Tommy F. it gets worse.

I agree with everyone about how crooked Dish is. They have lied to me, cheated me, threatened me and stole my money. Their contract is worthless to say the least as it is all about what they can do anytime they want to make stupid decisions on how to steal your money. Things like $5.00 monthly maintenance fee for their equipment or DVR programming fee (what) or the promotion is over so $5.00 more per month or some other ridiculous charge. Liars, liars and liars! My original contract has gone up over $25.00 per month since I started with Dish and I had outrageous increases almost every month. To beat all, I have one of their locked in contracts that never go up, another lie.

Next month, May 2012 my contract is over with these deceitful liars and to beat all another $5.00 increase in my April 2012 bill for a promotion that has ended! What promotion? The frauds could not tell me what promo. They just told me to read my contract it's all there and some more ** about I signed up with a retailer and that makes it different. Liars!

Their final screwing, then they wanted me to sign up for another contract, you have got to be kidding me Tommy F. You want me to continue getting screwed on a monthly basis by Dish Network? You don't even kiss me! Wow! I don't know what to say about that, you must think I like it or maybe your people will miss my monthly calls trying to get someone that speaks English there! I called your customer service and got, yeah, you bet, some bad English speaking off shore person that you cheap corporations force us to talk to! Baloney!

I was a Navy Seal from Nam and beyond for 20+ years. It just makes me sick to my stomach that after fighting for freedom so we would have a free country to live in, we have to deal with this crap? I happen to love my country and that's why I went to war to fight for our freedom so our children will have a great country to live in.

Now these rotten companies force us to talk to some off shore bad English speaking persons on the phone. Dish doesn't care. They are making a ton of money and the off shore person on the other end of the phone doesn't have the power to do anything except say "read your contract" and tell you what they will do to you if you don't pay their bill. Wow, customer service at its worse. What do you expect from a company that hires people from a communist nation to do their business! Dish tech support is a ruse!

One more thing for you Dish Network Big Wig from Colorado, yes, you Tommy F. If you are a real American, you would clean up your act, treat your customers with respect or send us a jar of Vaseline along with your monthly bill and threatening phone calls from supervisors.

By the way Dish, I had you removed from my auto pay from my bank. It cost me $20.00 (stinking banks) so I think I'm going to stiff you on my last bill. I think I will take out my frustrations and perform some martial arts moves on your junk DVR (I'm an old guy but I still kick butt) and then I think I will finish it off with one my BFGs and blast a bunch of holes in it. Then, I think I will have some pyrotechnic fun and then toss it in the dumpster if there is anything left. Watch for my YouTube video. I guarantee some real fun. I hope it goes viral. Keep a look out for "What to Do When You Get Screwed by Dish Network" on YouTube. I won't forget to mention your name Tommy F. You should see what I did to the junk crap communist built computer system I had.

Well Tommy from Dish, I don't feel like giving back your equipment and I don't think I will pay you either. You see, I have decided to change my contract with you since it is one sided and unconscionable and worthless. Besides, you have breached it on a monthly basis. If you want your junk back send someone over to pick it up, please! I would really prefer to have a talk with someone in person! I would really like to talk to that idiot ** that threatened my wife. He said he was on the way to take care of me and I'm still waiting. Question is, does he want to beat me up or kiss me? Send the checkbook so you can reimburse all the money you frauds stole from me.

Stop and think, what is going on in our country? Why are we getting screwed by big companies on a daily basis, charging high prices for junk inferior items made in communist countries or services with worthless contracts and forcing us to talk with those people for support? Only in America!

No more off shore phone support American companies! Citizens, you are Americans. You have the right of free speech. Tell these U.S. corporations you will not do business with them. God bless America and remember old glory that's what we fought for. I could go on and on about Dish but I will spare you any further agony and save my frustrations for the next corporation I have to deal with. Thomas Faust from Dish Network, your people is the worst. You are non-American!

I made a payment by phone. I made a mistake and used an account that I no longer wanted to use, an account with a low balance. The pay-by-phone system just said, "Do you wish to pay the entire balance due" and I punched yes. The problem occurred when the auto system was not done and finished with "using the account ending with". It was too late. The system was going to take the payment out of the low balance account.

I called Dish customer service and told them I made a mistake, that I wanted them to cancel that payment so I could call in and make a payment from a different account. The "customer service" rep said they could not cancel a pay by phone transaction. I told her that I was withdrawing my authorization to use the account on tape and by law. They could not access the account. She refused to cancel the transaction.

I asked for her supervisor, she gave me someone in accounting. The accounting employee said they could not cancel the transaction. Again, I said, I am withdrawing my authorization to draw from this account. She stated it could not be done. She said I should contact my bank. This was not a proper solution. My bank was 100 miles away and I was telling Dish do not access the account. They refused. I lost my temper and said again, "I am withdrawing my authorization for you to access this account." I told her that, "If there are late fees either from you or my bank, I will charge them to DISH." I had to drive the 100 miles and deposit the cash to cover the payment because I did not want overdraft fees on my bank account.

Either the accounting employee or the "customer service" rep then scrambled my account phone number and put a NO PAY BY PHONE block. This month, the month following the screw up, DISH had retaliated against me even though by law they were required to reverse/cancel the transaction when I withdrew my authorization. They refused even though it should have been one computer entry to get it done. Then they made sure I could never pay by phone again.

When I discussed this situation with the customer representative today, she mentioned she would waive the $5.00 plus "access fee" for her service because of DISH retaliation. So not only does DISH refuse to follow the law and set up a simple cancel option, but it retaliates against its customers who want to cancel a transaction, then charges them for "access fees" when DISH refuses to allow a customer to pay by phone. Here I come DirecTV.

DISH Network gave me 8 PPV rental coupons for free because of a poor telephone service call about the use of PPV coupons and rental procedure, and that was nice. About a week later, when I went to use one of the coupons on a Saturday night, all 8 of the coupons had been used. I started an online chat session with "John" at DISH Network. I stated I had not used the coupons. He was sorry for that, looked at my account and told me I had used the coupons. Again, I stated I had not. I stated, how could I use 7 of the 8 coupons while working all day (I guess I could have had a marathon movie session, but I didn't). We went back and forth, but to no avail on my part. I stated that I thought DISH Network has an internal problem or a hacker. He eventually transferred me to his supervisor "Jim", I think (who knows). Went through the whole scenario again, to no avail, but he offered 2 free PPV coupons to me; that was nice, but it did not explain the usage of the 8 PPV coupons in dispute. At that point, I had had enough. I conveyed my disappointment in DISH Network, and said goodbye. DISH Network is not very consumer friendly.

Upon calling DISH Network to inquire about their services, the customer service representative requested my credit card information. He had never mentioned any contract period, but when he was reading over the details, he told me there was a two-year contract period. I said that wasn't acceptable and that I would look elsewhere for internet service. He said, "Sorry, your credit card has already been charged." He would not reverse the charge, and unknown to me and not disclosed, he also signed me up for tech help at $9 per month. I have spent a good deal of time on the phone with DISH. They will not help at all. I am now having my credit card company resolve these issues. DISH Network is dishonest and deceitful. I urge all potential customers to avoid them.

We had a scheduled appointment for a DISH technician to come to the house. When they showed up, my husband told them he had to go into work early and they wouldn't be able to stay. The gentlemen proceeded to tell my husband, "Fine, we'll just ** leave the truck." When my husband said, "What did you say?" He opened his door and asked my husband what his ** problem was.

Is this the way their employees contracted out representing their company? They attempted to harm my husband. Imagine if it would have been me alone with two men. It's terrible that their company hires people like this and district numbers are the same as the 1-800 numbers. They never put anyone on the phone that you can talk to and nothing ever gets resolved. I am so disappointed with them. We have been loyal customers for over ten years and I have been a manager in sales for twenty years. If I ever treated my guests that way, I wouldn't have job.

Dish took money out of my husband's bank account even though it is a social security account. I informed them that it was illegal and we did not authorize this, and it is social security, but they did it anyway. I'll never use Dish again and have told everyone I know.

Auto withdrawal with DISH failed. I received an e-mail and made a payment. They then turned around and took out the payment. So essentially, I paid twice. I called three times. The first time, I was driving and hold was taking too long, so I hung up. I called back and spoke with Jake, explained, and he insisted they didn't take the payment on the checking account. So I asked to speak to a supervisor. I was on hold over 30 minutes. During this time, I used my other phone to call again. This time the first rep was at least understanding and I explained I needed to get this payment returned. She agreed that if it had indeed happened it was their error; however, she couldn't see it on her end.

I asked to speak to a supervisor Jake. After a lengthy and heated discussion, I asked for someone above him. He said no. I repeatedly asked and he continually refused. I asked if he was refusing to transfer me or allow me to speak to someone else. He said no. So I again requested that he transfer me. He said he would not do that. I asked for his supervisor's name. He said it depended on what the issue was. I said a very angry dissatisfied customer. He said he wasn't going to give me the names because it was irrelevant to the call. I explained it was very relevant since he was refusing to transfer me. After back and forth on that issue, he hung up on me.

We switched from DirecTV to Dish TV around Mother's Day 2011. We immediately noticed that the upstairs TV in our bedroom had poor picture quality. We thought we had done something wrong in the setup and contacted the tech. He explained that the Dish DVR only supported one TV in HD, but that a new unit would be out the first of the year and that we could swap when it came out. So, he suggested we hold off and not cancel the service.

We waited until January and there was no unit. It is now March 2012 and Dish announced the new Hopper system that covers 4 rooms in HD at no cost for new customers. We contacted Dish and they told us we could upgrade for $400. We explained what we were told and Dish said the tech was wrong. We contacted the tech who said that if we were a 5-star customer (paying bills on time each month), then there was no cost to the upgrade. We called Dish back and were told that someone would be in touch within 24 hours. Two days later, there's still no call. So we called back. My wife spoke with a CSR for about 5 minutes and asked for a supervisor. 1 1/2 hours later, she's still on hold and no one ever came back. So, I used my cell phone and called Dish and explained we were on hold on the other line and got transferred to a CSR.

My wife then re-explained everything to the CSR who told us that they don't upgrade existing customers for free and that we were misinformed. We were again told that it would be $400, but she confirmed that new customers got the new DVR and 4-room HD coverage for no charge. She told us that the information we were given by the installation tech was wrong. She went on to say that in 4-6 months they might offer a better deal to existing customers, but there was no guarantee. She did offer to put another DVR-HD or a HD box upstairs for $17/$10 more per month. We did not cancel because of what we were told by the tech. We feel as though we were lied to. It appears that Dish cares little for existing customers. The CSR said we got what we paid for when we signed up and that's it. I'm going to do my best to share the experience in the hopes others will have better information that we did and make sure to get anything said in writing.

Like another review I saw here, if I could give them a lower rating I would. Stay away from Dish Network. I ordered their service and was then advised that the free HD for life was only for one TV, along with being told that I had to have their DVR. When I found out the truth and disputed what I was sold versus what I received, they said that was "just the way it was". After 3 hours of back and forth from the Philippines to Texas (and being hung up on by a supervisor in Texas) then back to the Philippines and Colorado, I finally was able to cancel the service before it was ever installed. Then Dish and their contractor, Infinity Dish both billed my credit card for the install and the first month's service. It was no problem for them to bill me on the same day but to receive a credit from them seems to be another issue entirely. It takes a week to 10 days for a refund to be posted to my account?

I contacted my credit card company to dispute the charges, so hopefully I'll eventually get them back. But the whole ordeal was frustrating, full of promises that wouldn't happen and impossible to find someone that could truly "help". I've been with Direct TV for 14 years and although their charges are slightly higher than Dish, at least they care about customer service and have the same programming. Go with any service other than Dish!

I'm writing this letter to inform you about the unfair treatment I've received from Dish Network and why I oppose paying the cancellation fee of $253.00. In July 2011, I signed up with Dish Network. My monthly payment was going to be $67.12 for a year. I paid this amount in August and September of 2011. In November 2011, I received a bill for $73.71. I called Dish and asked why I'm receiving a bill for $73.71 when my monthly bill is $67.12. Their response to me was that someone called Dish and added channels to my account. I demanded an explanation because no one in my household added anything to my account. They kept insisting that someone did until I stated to them that I will contact my lawyer about this. After my statement to them about my lawyer, magically, out of nowhere they informed me that it was an error on their part and that I didn't add channels to my account.

In December, I receive a bill for $68.32. Once again, I called Dish and asked why $68.32 when my monthly bill is $67.12. Their explanation to me was that a mistake (again) was done to my account and I should go ahead and pay the $68.32 and next month they would do an adjustment to my account. At this point I was very disappointed with Dish and didn't want to continue their services. But, instead of canceling, I asked if I removed my DVR will that lower my bill? Their response was yes, so I did just that. In January, I get a bill for $53.78 due to the DVR being removed.

In February, I get a bill for $60.65. Again, I called Dish and asked why. This time they tell me that it's because a protect plan I have for $6 on my account. My reaction was what!!? At this point, I should've cancelled but I didn't. What I did was to remove the plan from my account and continue with Dish. In March my bills was $56.20.

My April bill arrived and to my surprise, the amount was $71.20 (wow). Once again, I called Dish and asked why. They informed me that because I changed my plan by removing the DVR and protect plan that I no longer qualify for the original plan. I did the contract back in July 2011 and on top of that, because I stopped my autopay, I no longer qualify for free HD for life. And now, I need to pay $10 for that service. At this point, all I could say was what the hell! First, I was never told that by removing the DVR and the protect plan I was breaking my agreement. Second, when I signed up with Dish, HD programming was free for life. At no time or nowhere in my contract does it say that I needed to sign up for autopay to get this service for free. I have always paid online myself with a credit card. On March 23, 2012, I discontinued my services with Dish.

I am asking Consumer Affairs to look into Dish Network's ways of doing business. I've looked over my contract and it doesn't say anything about the HD and autopay. Another thing I need Consumer Affairs to look into is the amount of years Dish Network is doing contracts. When I signed up back in July, I was told a one year contract and nowhere in the contract say two. Dish mailed me a contract on my requirements that now say, I signed up for two years. I'm looking forward to hear from you in a timely matter about this issue. I do have all my bills if need for review.

I was not aware of these policies when I ordered the service at the beginning. When I closed the account, I was asked to return the receiver which I can understand. But what I don't understand is the charge for shipping fee. The policy states that I will be charged $15 for returning the receiver. Is the company supposed to send someone to retrieve the receiver? Another terrible thing is the policy requires to return the LNBF attached to the dish. I was lucky enough to have Dish installed on the 2nd floor so I could open the window and fetch the LNBF and still it took me few hours to do that. What happens if the dish is on the roof? Do I need to hire someone to climb to the roof or risk my own life to fetch it? I was expecting the company to send technician to do all these fetching things. Unfortunately, it is not the case. Horrible experience with cable company.

I installed Dish TV on the agreement that programming would include every NE Patriots football game in full. The first week, I couldn't watch the game.

The 120 channels advertised for the base price that they claim is cheaper than DirecTV are mostly infomercials and religious channels. I called Dish and explained to them that Direct offered me the channels I want, such as AMC, ID, and Natgeo, for the base price which is actually cheaper than Dish base package. I asked them if there was anything they could do. All they said was that I could change to a premium package and charge me $15 more a month. It is false advertising to say that they offer the same channels at a cheaper price because they do not! I cannot wait until my agreement is over. I wish I could file some kind of legal action to make them stop falsely advertising their product and be honest with the service people are going to get when they sign the 2-year contract.