DISH Network

I am currently on hold with Dish. In August 2011, I purchased receiver and activated it. When I checked my account online, I noticed the receiver was listed as leased. I called Dish and they said I needed to send them proof I had purchased it. I asked them to check their records to see that they had never had the equipment and had never sent it to me. They said it didn't matter. I had to prove I owned the equipment. I faxed the receipt and thought it was taken care of, at least they said it was.

I cancelled my service in Dec. 2011 because we moved. I sold the receiver on eBay. The purchaser emailed me and said the receiver worked fine but Dish wouldn't activate it because it wasn't cancelled on my account. I have just completed the call to Dish (45 minutes) and they have finally cleared my account. I hope. If I ever go back to satellite it won't be with Dish.

Where to begin. Here are the problems I have with DISH, and why you should avoid them.

Misleading advertisements

When you see their packages, they offer a 250 (currently 260+) package. If you think you'll be getting 250 channels of television, you're only partially correct. You actually get 175 channels of TV programming, the rest are radio channels that you have no control over. Now, of those actual TV channels, 4 of the advertised channels belong to DISH. Only 1 is interactive, and mostly just links you back to other stations like CNN and MSNBC, although there are some games and stuff.

Also, you get about 13 religious channels. Great if you are into that, a waste if you are not. Home Shopping? You get about 14 of those. Then you get East/West channels, which are essentially the same thing, but the West channel has a 3-hour delay. So, when you get to it, you really are only getting 130 actual TV channels out of the 250 you think you will be getting. Yeah, if you look at their lineup, you can see this. But that's not how it's advertised. Most of the time you only see "Over 260 of America's top channels".

Local channels? Sort of, you won't get all your local ones, only some of them, and none of the HD variants. In my area, one of the local channels has 4 HD channels, one that does music, one that does weather, one that does 80's programming, etc. None of those are available, and DISH apparently has no plans to add them.

Ever Changing Guide

It's impossible to rely on your recording schedule, DISH is constantly moving channels around. And it's not close to logical on how they do it. You would think that a channel like Speed or Fox Soccer would be kept with the rest of the Sports programming. Nope, it's all over the place. Take Fox Soccer for example, it was at 158, with the rest of the sports, now it's sandwiched between movie channels up around 406, and it's HD Channel is somewhere in the 9000 range. It's moved three times since we've gotten DISH, and once right before a major game that I had set to record. When the channels move, the receiver isn't smart enough to move your recordings to the new channel, so you lose it. It seems like more of a minor annoyance, but not a week goes by when somewhere in the guide you see, 'This channel is moving!' And none of it makes sense.

Stupid Layout

This ties into the above, but the guide layout makes no sense. You have all of your normal Standard Definition channels (local ones 2 to 99), and right next to them, is their HD counterpart. Yet, up around 7000, there they are again, and also around 5000. What? Want a range like 200 to 210 where all your news channels should be? Sorry, you have to flip through NASA, CSPAN, and the weather channel before you get to the last one up around 215, plus all of your business channels. Want the educational channels all together, where they would make sense? Nope, look around the 190's, 121, 180, etc. It's stupid, and they move them often.

Hardware

Remember that 260+ channels? You have to have the right hardware for that. Some of those 250 won't come through on just one satellite, you need to point it at 2. If you don't have the right dish, you won't get what you are paying for. If you bought a house that already had a dish on the roof and want to activate it, you might need a new dish that can hit multiple satellites, that's an extra charge. Have more than 2 rooms? That's an extra receiver, and an extra charge. Want HD channels? That requires a special receiver, special charge for that receiver even though the HD is free, the hardware isn't. There's service call with special charge, and you get locked into a multi-year contract.

Oh, and if you don't chose to auto-pay with a debit from an account, you have a $10 per month fee added. Oh, and if you're lucky, your roof won't be completely messed up by the incompetent installers who drill holes, fail to seal it properly, and then leave it so water comes in and destroys your house. We already had to replace part of our roof thanks to rain damage from the dish install, and would have gotten rid of it, if not locked into a multi-year contract.

Awful Support

Want answers? Good luck. DISH will give you free preview channels, but won't tell you where they are. If you call and ask if this new channel that you've mysteriously stumbled upon is an addition to your lineup or a preview, the customer support people can't tell you for sure. That's if you even get to them. Most of the time, my call gets dropped after being transferred around. Having a problem with your signal? Never mind the clear skies, it's an interference problem and they can't help you. Or it's a local problem not on their end, and you would need to call the station to have them fix it. Plus, if there is a mistake in your billing, it's never their fault.

I had AT&T U-verse in Los Angeles, and loved it. I had Time Warner Cable in Ohio, and while they were awful to deal with, they aren't as frustrating as DISH is. I'd highly recommend either of these two over DISH.

On or about January 17, 2012, I called Dish Network to have the FX Channel added to my package. Prior to that call I had MSNBC in my package and a significant number of HD channels. With the addition of FX, I lost MSNBC and the majority of my HD channels. Now they want to charge me an additional $10.00 to add it back. This makes no sense and it was not what I was told I would receive. I am now paying more than $80.00/month, which is above my budget. Can you assist me? If I cannot have both channels at the current cost, I would like assistance in canceling my contract.

We recently lost signal to one of our receivers. When I called Dish, the representative never ran a test on the box. He stated because it was making a loud humming noise, it was the box. He verified what kind it was, and verified it was not a DVR. He said they would send us a new receiver at no charge. When we received the new receiver, it was a DVR and I, never having a problem with a box prior, just figured they upgraded us from when we originally went with them about 4 years ago.

When it stated I had to call to activate, we found out then that it was the wrong box. The lady I was speaking to gave me two options, send it back and they would send a non-DVR box, or we could keep it at no additional charge. We would only have to pay the extra $3.00/month for the difference between a DVR and non-DVR monthly fee. I agreed to keep this box if that was the only difference. She told me to send the old one back in the box the new one came in.

She could not get it to activate and had to send a technician out. There was a problem with the line outside and he activated the DVR. I just received my phone bill (I have a bundled package with Frontier). My phone bill was $300 higher because of "unreturned equipment charge". I called Dish and they explained that it was because I received the wrong receiver and they probably received my old receiver but it was not noticed because they sent me a DVR and did not receive a DVR in return. They said this would be resolved within 4 days.

I did not hear anything and after one week decided to call back. I was told that I would have to send back the DVR and they would send me a non-DVR like I originally had. I told them that I was not going to send a DVR back and go through another $300 charge. I spoke to many departments, and this was the best they could do for me. I did not want another $300 charge on my account. I could not afford to pay the first $300 and risked losing not only my television, but my internet and phone also because of this.

I finally called Frontier to see how to get out of my bundle package. The lady made me explain what happened, and then she made me speak to another representative at Dish. He informed me that if I did not have the tracking numbers, he could not verify that they received my old receiver, and could not credit me back the $300. I told him that after I got off the phone with him, I was going to contact the Better Business Bureau. He put me on hold and within 3-5 minutes, he found where my receiver had been received on Jan 3, 2012 (this was on Feb 7, 2012) and the paper work had not been done to credit my account.

I do not understand why I had to go through all this and get nowhere until I threatened them with the Better Business Bureau. This is poor service.

Suddenly, channels 368-389 went missing (2/12). I called customer service and was told they'd been included "free" in January '11, but now they'd cost $10 per month extra if I wanted them to continue. I gave no permission to include them in the first place and had no knowledge they'd been "added", but I did enjoy the Sundance Channel and some of the movie channels now missing. If the customer service rep's story is true, and the idea was to hook me on them, then charge me later. I'd like to point out that this is how many dope dealers hook people on drugs--supply it free for awhile, then charge them if they want to continue. Do you really want to have a dope-dealer marketing technique as part of your company's image? Very sneaky. Very disturbing. Very unfair.

Under no circumstances should anyone ever order DISH as every single time I've called to order service, called to resolve a billing or called with a service problem have I ever been taken care of properly. The mistakes, dropped calls (conveniently when being transferred to a "supervisor"), being told no you can't do that, not sending boxes, sending boxes to wrong address, surprise additional charges on my credit card, being sent the wrong equipment, customer service reps not in this country--the list goes on and on. When my two-year contract is finally up this summer I will run from DISH and tell everyone I know via social media to not use DISH.

My husband wanted Dish Network for years at our home, but I refused because of previous and continuing complaints from friends and family. When we purchased a summer home, we wanted a cheap rate because we weren't there often to justify the cost of other options for TV watching for the higher rates of the other companies. Against my better judgement, I let my husband talk me into Dish Network. When the tech came out, he was very hush, hush about my many questions. That should have been our red flag! We were never told that if a tech needs to come to the house to fix a problem, we would be charged over $100.000 (I have had Charter Communications for over 25 years and have never had a problem except once and the service call was free!)!

After 1 month with Dish Network, we came to the cottage and had no TV at all. My husband called and the tech walked him through the process of having it work again (just what we want to do, spend over an hour on our relaxing weekend on the phone to a Dish Network customer service!). We got it working! I went up alone to the cottage after that and only a few channels were working! Surprise! Surprise! Our last straw was when we had a week off and were spending time at the cottage and about half way through our vacation, it went out again! We spent over 2 hours trying to figure out what was wrong after being disconnected by Dish Network customer service twice!

Finally, the supervisor and a tech said they would have to come out to the house and have it looked at for a fee of $100.000. To top it off, they stated that we had never called before with a problem. We ended up breaking the silly rental agreement and lost over $200.000. But we will never have to listen to their lies again so it was worth it - believe me! They are crooks! How they sleep at night is beyond me. Very, very disappointed! Do not and I mean it! Do not use Dish Network! By the way, they currently have a class action settlement against them.

I availed Dish Network connection. I am using this connection since several years. The Dish team has terminated the connection without informing me. When I raised the request for reactivation through mail, there was no response. When approached 4-5 times through mail, still there was no proper response. At last, the report was terminated and cannot be reactivated. I want the reason for termination of connection without informing me. Moreover, why can't it be activated?

When we signed up with the Dish Network, HD for life was included with our contract. Now The Dish Network wants to force us to have auto pay. If we don't agree to auto pay, they will cancel our HD for life or charge us $10.00 more a month.

Now my problem is why it is allowed that a company can force/blackmail you into doing something that you don't want to do, with all the complaints from other dissatisfied customers about The Dish Network taking more money out of their checking accounts that they owe, and not returning their money. That really has me concerned that they are allowed to do this and they get away with it. Why doesn't our government do something about these issues? The last I heard blackmail and fraud was illegal. I have no other options than to go ahead and do auto pay.

I'm sure that a lot of people would agree that in some state these providers have a monopoly in certain states and these states that allow this is just as crooked as these TV providers. Here in Idaho, we have only 3 choices for viewing TV. We have Cable One, which is expensive. Then we have DirecTV, they are very expensive here and then we have The Dish Network that rips you off after a few months. I would really love Comcast to move into Idaho, but the state won't allow it. Now why is that? I think that they know that their precious local companies would suffer, because they would lose customers like me. I believe that if have a contract with a company that they shouldn't be allowed to change on the contract, but it's allowed without consumers having any word in the matter of breech of the contract.

Something really needs to change to protect not only the consumer but the companies too. What I'm saying is, if I cancel or want to change my services, they charge us extra fees, but they are allowed to do whatever they want without any repercussions. I'm going to seek legal advice on these matters and maybe file a law suit against The Dish Network.

I purchased Dish when I bought my first home. We had our DVR (which was awesome) for about 2 1/2 years and then it stopped working properly. When we record shows, the picture is always broken up and then the remotes started to fall apart as well. The buttons stopped working and you couldn't change the channels. I called Dish Customer Service where I was told that it was a technical issue and so they transferred me to another department. I was passed around so much that I ended up on the phone for a whole hour and still had not received any help for the issues that I was having. So I just sucked it up and hoped for the best.

A few months later, my HD Channels were getting worse and the picture was horrible. I contacted Dish and asked for a new box and explained what had happened. I was informed by a manager that I could not have a new box without purchasing a new one. When I told her that was fine, my contract had expired and she could send someone to come and get the satellite. She stated that she would send me the boxes and that I could pack it up myself (Rude! Rude! Rude!). She had no interest in satisfying me as a customer or keeping my business. She was horribly rude and disrespectful. But here is the best part! I made sure to return all the merchandise that they sent boxes for by the deadline that they had noted. Because if you didn't return the products on time, they would charge you.

So everything was returned the day after I received the boxes. About 2 months after my final bill, I received a bill stating that I owed $32.02. I was confused because my bill was part of my bundle plan with AT&T and if you don't pay the whole bill, then AT&T will keep rolling over the amount that you owe onto the next billing cycle. Surely, this was a mistake. So I called Dish (customer service) who said that they would look into it. I thought okay, they will see a mistake was made and if not, well I have all my payment stubs and billing documents from AT&T. Silly me! The next month, I received a debit collector notice from CBE Group. Yup, those ** turned me into a collection agency for $32.02 in which I didn't understand why I was being charged in the first place.

So I called the CBE Group and was told by Carlos (Debit Collector) that these charges were the freight charges for the merchandise that I had returned when I canceled my plan with Dish. That's right, I was told by their Technical Support Manager and Customer Service Rep to box up my 2 DVR boxes, my 3 remotes and 3 prongs from my satellite and return the merchandise by a given date or I would have to pay extra for the merchandise, just to be charged anyway for freight and then sent to a collection agency! What is the world coming to when well-known companies start to nickle and dime you for everything. I have warned everyone that I know not to sign up with Dish. If Dish is hurting so bad because they're losing all their business from rude Tech Managers, lack of respect for current customers and poor quality equipment then they can have my $32.02!

I had to sign up with Dish, because the facility my mother was in was hooked up with them. When I signed up, I told them my mother was 90 years old, and I had no idea how long she would be there. She died after just 2 months. When I called to tell them she passed away, I was subjected to a prolonged sales pitch about their services and then was charged $380.00! Outrageous, my mother didn't die on purpose. They are an evil company who has no feelings for their customers. Money is their god. Evil.

SVBC channel is not being broadcasted for the last four days in Dish TV. Upon contacting customer service, no satisfactory reason is given why this channel is not being broadcasted. It's a shame on Dish TV management for not taking action for the last four days. All other agencies like air-tel TV, Videocon TV, Tata-sky are broadcasting these channels during this period. No south Indian will go for Dish TV connection in the future if this channel is not broadcasted.

On 1-31-2012, at approx. 9:38 am pst, I called Dishnet.com customer service dept. to inquire about their services. I was asked for my home address and responded that I would provide my zip code but not my complete home personal address, at that time. I was told he could not help me then. I asked to speak with his supervisor but he refused and told me to hang up. I did and that *** called me back to harass me again. I told him when he called me back illegally, that if he called again, I'd call the police. That *** called again. I would not ever do business with such a vulgar and abusive company as this. Their morals are that of dirt. Their behavior was illegal and will be reported to their board members and to the news media so that no one else is harmed by their corruption.

After 3 month of a guaranteed 12-month rate of $34.99, the bill skyrocked to over $68.00. They canceled the free 3 months of HBO and Starz as requested, but they added some movie pass package and protection plan without our knowledge or request and doubled the bill. After hours on the phone, they more or less said,"Too bad, we know you're not happy but pay the bill." They also told me to tell my 82-year-old mother it was her responsibility to figure out the time frame when contract expires. I'm not too happy with this at all!

I had Dish Network's service for some time. Not sure exactly how long, but I think it was about 2 1/2 years. During that time, I had constant signal loss issues. The first time I asked about getting one of my receivers swapped out. That seemed to work for a little while. Whenever I tried recording a program, I would lose the signal.

I had several visits from technicians regarding this and was told that everything was okay with my system. The problem still arose a lot of the times. Finally, I cancelled my contract with them since I was never satisfied with their service. Now, they want me to pay disconnect feed a pro-rated monthly premiums.

I feel that I shouldn't have to pay this bill, since the provided faulty service and/or equipment. I purchased the equipment from them at their inflated prices, and now since I am in a dispute with them I've learned that I cannot sell the equipment because Dish Network has an unsatisfied bill attached to them.

What give Dish Network the right to not allow me to sell my equipment as working models? It's as if they're able to crawl inside homes and disable the TV. This is not right and I am going to litigate this with Dish Network until this issue is resolved. Nonetheless, I am a very unsatisfied consumer who feels victimized by a large corporation. This is not right!

I have never had a more horrible experience with any satellite TV than with DISH. I signed up in December of 2011. Since then, I have lost the signal on both of my TVs twice each. I will record things and the sound will constantly go out and my remote will not work. I have emailed customer service more than a few times and never get a response. This is the absolute worst experience and I am telling everyone I know not to get DISH.

Dish Network has been stealing money from all customers. They tell you that you have a deal for 3 months. After the deal, they rape you. My bills have never come out to what my agreement with Dish originally was. I have had it with this company. There are too many complaints. They treat their customers with no respect! They're quick to turn off your service without even knowing whose service they are turning off because when you call them and give your information to them, the information doesn't match my information. Something has to be done for us consumers with this situation. Anyone out there who can help us with this problem, please do so. Thanks.

Dish took money out of auto pay for a faulty receiver and refused to pay back or redeposit to account after several phone calls where they continue to hang up and will not get a supervisor. I even had them send text to conversation and still they will not return to the account. I moved locations to new residence and they would not get services moved or reinstalled. I moved on September 15th and services were not installed until after multiple phone calls and scheduling services were installed on January 14th and then they disconnected for nonpayment on the 24th of January. After making a phone call, they would not restore service or transfer to supervisor unrolls account was paid. They eventually hung up on me and never called back. I then paid for the $110+ to the account and services were restored after one hour the phone rang in and it was Dish Network saying my services were going to be suspended if I did not pay $300 more for past services that was deducted out of my bank from auto-pay.

Dish services were installed by their contract installer over three years ago and none of the complete package I have paid for relating to services or packages have ever worked and several phone calls have resulted in Dish hanging up on me and no resolving of the matters.

I want to leave some advice for consumers who were victimized by Dish TV Network. I have been a victim of corporate deception and dishonesty (Capital One Credit Card and some local businesses). Victims should file complaints with both the BBB in their state and their governor's office. Governor's offices often have a consumer complaints department that deals specifically with consumer fraud. I have done this several times with companies that refused to deal honestly and ethically with me, owed me money or service but refused.

Once the governor's office or BBB (in some cases both) got involved, these companies changed their story and their attitude over night! All of a sudden, they were cooperative and apologetic. I always got my money back, got contract's cancelled to my benefit, or whatever else I was demanding which was reasonable and fair. Always, in every case. In addition, I received an apology. I got refunds and cancellations of 2 fitness club contracts, which is nearly impossible normally, I got credit card refunds (Capitol One), and most recently a full refund from a very large corporation that initially refused to refund any money at all.

Get your government involved! You pay taxes and it's their job. I have even gotten Senators and Congressmen involved in disputes, which always, always ended to my satisfaction along with an apology from the company, even the IRS. Government officials have power. A company can lose their right to do business in a state if there are enough people complaining about them. I am not a lawyer, this is just my experience as a consumer and tax payer. My first experience was with a large insurance company.

They terminated my coverage due to non-payment. However, I did pay my premium. I contacted the Insurance Regulators in my state and I not only was reinstated immediately by the insurance carrier, but I received a letter of apology from a company VP. I also object to a fine from a local state office concerning my business license. I contacted the state regulator's office for that particular department, a director personally contacted me and the issue was resolved to my satisfaction! I have never lost a dispute when I involved the governor, BBB, senator or congressman. They always help and always to my satisfaction. Fight for your right to be treated honestly and fairly. Complain loud enough to the right people and you will win the fight.

I, too, have Dish Network and am dissatisfied. My installation was three months ago, but the tech could not install cable to two rooms. He checked with his supervisor and got it OK'd if I pre-run string to the cable outlets in the rooms he will return and pull in the cable. I have been paying for cable to the rooms since installation.

Well, I did my part and called, Dish wants to charge me again for the install to these rooms. They see on the paperwork that the tech could not do it the first time, but it makes no difference. I decided to pull the contract as I had the tech write on the receipt exactly that he would do this for free. I have decided to get an attorney, cancel Dish, and sue them for the cancellation fees along with breach of contract.

I am also looking into when they have to renew the NV business license and submit a complaint to try and stop it, which would require Dish to stop doing business in this state. Although this never works, at least they have to jump through a few hoops with their high prices legal team. Of course, this is after multiple conversations with customer service-- all the way up to corporate level--and several other scheduled installs, which Dish did not show up for. I am also unhappy with the DVR service from Dish. Don't get it. It sucks.

I was just inquiring about Dish Network and decided to search for complaints about the company. Thank god, I found this website before I even called them, They sound like the mobsters with an office. They use tricks and a lazy governmental system to steal without fear. They might get caught, but that is 25 to 40 years from now. I'm with Comcast, and they steal by raising the price every year and surcharges. And there is nothing I can do about it, because our system will not make sure that they do the right thing.

As soon as 90 days were up, we can't get all of the channels that we are paying for. It doesn't matter what the weather is like outside, if we change the channel, 85% of the time we get "Complete Signal Loss". We called and they will fix it for $90 some dollars. It's their equipment. I shouldn't have to pay to repair it. And when they put this system in, they used my coax that goes to my regular antenna, literally stealing it.

My wife and I have an account with Dish Network. They promised a refund and they took money off our bank card for no reason (almost $600) and they said they would fix it but have not. They have lied. I have over four different employee names and ID numbers who have lied and not took care of this matter. I need help.

They have been billing me for $45.18 since 6/2009 and I found that they were taking all that money after I moved from ND to TX and cancelled the account. I talked to the supervisor Mr. Esteban ** on 1/23/2012 and they took $782.92 without our permission, while we were in a different state. They claim that we paused the service and so they kept deducting the money, even though we cancelled fully with them. They declined a Penney.

I have had a terrible experience with Dish Network customer service. Today, I called in concerning my account and was advised after 3 months that I'm on a prepaid account, something that I had no knowledge of. I spoke with 4 representatives who all gave me different ways of addressing my concerns, all of which provided no relief. I was finally able to get through the Executive/Corporate Office who advised me that it was a training issue as to why I have been given false and/or wrong information for the past month and a half. Do you think they offered me any relief? No, obviously Dish Network don't value their customers, especially the ones they trick into prepaid accounts! Also to make matters worse, I was hung up on by 2 of the 4 representatives because they lacked the knowledge to address my concerns. I'm definitely considering legal action.

I closed my account in December 2011, my last bill was 67.98. I was told I only owed that. I got a bill in Jan 2012, with a balance of 42.10, saying I owe for equipment return. I was never told I had to pay a 15.00 fee for shipping the equipment back. I called Dish network on Jan 21 and spoke to a supervisor Melissa, and she stated that by law they have to tell customers that information. I am trying to explain to her I was never told. She was not trying to hear what I was saying. I am so displeased with Dish Network. I don't think I should have to pay a fee when I was never informed. The customer agents need to get on the same page when putting out information to customers.

I am writing to complain about the removal of a Dish from roof of my home which left holes in the roof and has caused water damages to my ceiling. In July 2009, I opted to switch from Dish Network to another vender for one of those All-in-One packages. Dish Network never called to schedule the removal of the dish from my roof and I never notice that it has been removed.

A couple of weeks before the Christmas holidays, I notice a water stained ceiling and called the roofing company who had replaced my roof in February 2009 to come out and check his work. The owner of the roofing company reported that the dish had been removed but that the technician had not filled the holds left from the removal of the dish properly. Therefore, water was coming into the house. I contacted Dish Network and was referred to a regional manager. He referred the issue to a field service manager who came out to my home, looked in the attic and made a decision that stated he could not determine that Dish Network was at fault.

First, they implied that maybe someone may have stolen the dish from my two-story home. Then they claim that they could not find a record that any one from their company came out to remove the dish. I have tried to settle this complaint and have spoken with eight employees with Dish Network without any satisfaction. I have pictures the roofer taken by the roofer, because the Field Service Manager from Dish Network failed to get on the roof of my two-story home to make an evaluation, I will now refer this matter to my attorney for completion.

Dish Network has ruined my property, and do not want to own up to their negligence. They have destroyed my house and yes they enjoy take advantage of people like me and anyone else on social security.

I switched from Time Warner to Dish four months ago, a decision that I wholeheartedly regret. Dish network services are not up-to-date as Time Warner services. The picture images are poor and lack HD quality. Digital video recording is not as advanced as Time Warner. I can't change channels at the same time while recording. There are constant problems with the sound going in and out but I have been warned that if I address technical problems with customer service and I elect to replace my box that I would be forced into yet another two year contract.

With that said, I have been keeping up my end of the contract and have paid on time each month.

I am moving this month to Arizona and will not be authorized to install Dish at my future home. Since cable and internet services will be provided, I will have no further use for Dish services. I have been informed by the seven different customer service representatives that I owe varying amounts of money: $350.00, $550.00, and $332.00 to cancel my contract with Dish. Some of these representatives offered that I might send a Dish network installer out to my future home to check for a signal.

They offered that if they couldn't locate a proper signal I could potentially be released from my contract. As I indicated earlier, this was not a helpful suggestion as my future landlord had already stated that cable and internet are included in my agreement. And what if they were able to install without a problem? My landlord would then be forced into having a satellite dish after she clearly indicated she didn't want one at all?

Later, I was told I could place my account on hold and it was only after I agreed to do this that the representative explained that I would no longer be able to redeem my original plan once the account was reinstated because I had chosen to place my account on hold. The representative explained that he was doing me a favor by extending this offer to me since it was usually only available to people going on vacation. My train of thought here, whether I am paying $5/month or $65/month, I am still paying for a service that I am unable to use.

I am in the process of moving and I'm sure you can imagine how stressful it was to waste a full day when I needed to be packing and getting nowhere on the telephone. I just can't see how trapping unhappy customers into two-year contracts works for you. You have given your loyal customers no other way than to pay their way out. Dish is the best example of the grossest misrepresentation of what customer service truly means in this country and in these harsh economic times. I do not plan to ever sign again with Dish once I have been let out of this nightmare. However, I do plan on forwarding this letter along with a formal complaint to the BBB and every other organization/person/website I can think of.

We cancelled our service because we were moving and we didn't get our service back until after month and a half because we were scheduled to get service on November 14 but the technician never showed up so they couldn't get us connected until December 14. I got charged for November and the two weeks in December that we didn't have service.

I called them during the first week of December because I kept receiving phone calls from them saying I didn't pay my bill. They took $75.99 on November 14 when I didn't have service because I had the automatic payment. I called them again and told them I didn't have service and why did they take the money out on November 14. They said the computer made a mistake and they were going to refund my $75.99 and apply it as credit in my account. When we finally got our service connected again on December 14, I kept getting phone calls from Dish network saying I owed and I was going to be disconnected. I called them and they said they were going to take care of it.

Dish World/Dish Network IPTV is a total rip off! They over charged me, deny it and then found a reason to keep my money!

I contacted Dish Network to research switching to them from one of their competitors. I looked online for a package but had questions because the amount that my monthly bill would be was lower than what the package I was contemplating purchasing. When I called Dish Network there was no waiting period and my phone call was answered immediately. I spoke to a male representative who was fairly pleasant.

I advised him who I was a customer with and informed him I was looking into switching but that I had questions regarding what my monthly bill would be. I told him which package and the additional features that I wanted. I asked what the monthly bill would be and he replied that he would need my Social Security Number because I may be eligible for free equipment if I have not been a customer previously. I provided the representative with my SSN at that point.

He then requested my credit card or debit card information. At that point I hesitated and asked why he would need that. He responded stating that I would not be charged anything but he would need it to proceed. I did not understand why he needed that information if I was just researching switching and I told him I did not understand. I asked if he was running my credit and he said he was. I responded saying that I just want to know what my monthly cost would be. I was still not signing up for service at this point and that I was not authorizing him to run my credit. He stated that he told me what the price was and that it would be $79.99. He screamed that if I didn't understand what $79.99 was, then I was "dumb". I asked to speak to a supervisor. He put me on hold for approximately 30 seconds and hung up on me.

I was absolutely astonished at the way I was treated. This was the absolute worst service I have received. I called the number back and requested to speak to a supervisor due to the disrespect of this representative. Once I received a supervisor I explained how this agent mistreated me and I expressed my feelings of what the appropriate reprimand should be. I informed her I also wanted a call back on the actions that were taken. I informed the supervisor that if my credit was ran I would be taking more actions. I am now waiting for a call back from the supervisor and will be running my credit next week to see if my credit was ran by Dish Network. I am in shock that a company would hire someone for this position with the lack of respect this agent had. Needless to say I am not switching from their competitor.

Dish, from the start, made multiple billing errors. We moved from Boise to Cheyenne, over the summer, and tried to take advantage of their moving package. We were told to freeze our account, and then after getting moved, they would install and get us back online. When we called in advance to get the installation scheduled, we were told we had to activate the service, and pay for the time in between us ordering, and them installing. We reluctantly agreed. After installation, we were told that due to our placing a hold on the account, we were no longer eligible for the discounts, and that we would now pay full price for the service.

We ended up talking with their loyalty team, who informed us that there was nothing they could do. This turned out to be their error, and was corrected two months later. In my view, this was a breach of contract, and made it null and void. It was not a programming change, or any other loophole that may have been in the contract. In my view, I should be able to have the service disconnected, without the $240 penalty, due to them changing the terms without mutual agreement.

I got a phone call from someone stating that they are from Dish Network and they are offering a promotional package for 4 room installation with DVR and 3 months free HBO/Cinemax. I took the offer and the tech guy came for installation. During installation, one of the satellite parts fell on the roof of my car and made a dent.

I called Dish and registered the issue. After calling multiple times, I was put in touch with their escalations group. The rep said that I had used a retailer for installation instead of Dish Network and it is not their responsibility to fix any issues related to this incident. I mentioned to the rep that the person who called offering satellite promotion referred to themselves as Dish and not as any retailer.

The preliminary estimate to fix the repair is over $600 according to the auto body shops. Now I am left helpless with a broken car just because I opted to sign up for dish service. I never expected this from a reputable firm like Dish Network.

Dish provides abysmal customer service! My most recent frustration are the deceptive ads enticing people to sign up for Blockbuster down streaming. The ads herald that the newly released titles are available to Dish folks weeks ahead of Netflix. Well, I signed up for it only to find that the only movies available to watch are grade B and C movies. The grade A movies require you to have a subscription to Cinemax or HBO. How deceptive is that? Needless to say, I cancelled my subscription to Blockbuster.

Additionally, the service was offered before the bugs were worked out. When surfing for a movie title under, say, drama which has over 3,000 titles, you have to manually keep pressing the down button until you get to the title you want. Good luck if the movie starts with a T. I wish there were good alternatives to Dish. Comcast Xfinity does, but it is not compatible with my house wiring.

September 2009: Requested to cancel my service. Instead of cancelling, as I just recently found out, they put my service on hold and proceeded to charge me $5/month. I returned the leased box late and was subsequently charged for the box on my credit card but given a corresponding credit on my account. I expected Dish to cut me a check but it fell off my radar and never followed up with them.

March 2010: When you put your service on hold at month six, they automatically revert to your previous service if you do nothing. Dish began charging me $10/month for service that I never used or accessed. Problem is that I didn't know they were charging me because it was being applied towards my credit. Had they cut me a check for the receiver, and I had no credit balance, I would've seen the charge on my credit card and immediately called to have it resolved.

December 2012: I see a charge for $0.26 on my credit card, which prompted me to call Dish. It took me a bit but I put the pieces together on what happened. Dish refused to refund anything outside of $0.26. When asked about refunding a credit, Paul said Dish's policy is to not refund any credits, even though the reason I even had a credit is because they charged my credit card for equipment that returned late. Had they credited my credit card instead, we wouldn't have this problem. Anybody knows if not refunding a credit is a deceptive practice that warrants any type of legal action? Couldn't any company put a credit on your account (vice issuing a refund) and claim they cannot give it back to you with a check? Any thoughts would be appreciated.

I talked with Dish Network and all they do is lie. First of all, they mislead you about their contracts. They took money off and said that they were going to waive the initial payment, because I am on social security. But they did not. The operators constantly hang up on you. They double bill you without your permission and take your money without your authorization. Not to mention, their technicians are very unprofessional. They drilled holes into my house and busted my pipes for my heater, got my TV wet, ruined that, and ruined my play station 3.

And they made so much waste. It leaked through the floor to the downstairs, ceiling, which now is producing mold that leaked and ruined my pool table cover! They did all of this last month. They sent the regional manager out to take pictures and file a claim. Now, I am on social security, and this is all the thanks I have gotten from them, and their unprofessional service.

The problem is this; Dish Network is a liar and deceiver. And they ruined my property, and do not want to own up for their negligence. But they do want to take advantage of people like me on social security, and destroy my house and my things, and still take money off auto pay willingly without my permission. For auto pay, I've had it! I am suing. See you all in court!

I have been a Dish Network customer for over 5 years. In July 2011, I signed new contract with HD service. On Nov 17, 2011, I got a call from a Dish reseller (Satellite Works) with a new promotion (shown below). I told the caller I just recently signed a new 2yr contract. I was told that it didn't matter because this is a new promotion. This promotion had two options: 1) with a new 2yr contract, my monthly charges will go down to $60 from $89 with lifetime of HD service, 2) with a upfront payment of $240 for 4 months of service, then no payments for 4 months, starting 5th month, $60 per month and no contract needed. I complained to the agent that I am supposed to have HD service but only local channels are coming in HD. He (agent Sam) put me on hold, said my HD was not enabled right in the account and he is going fix it. Shortly after that I started getting ESPN and other channels in HD. I told agent Sam I need to think over, and to call me back the next day.

Sam from Satellite Works called me the next day, and I told him I opted for option-2, to pay for 4 months in advance so that I can go without any contract. He said he is going to credit my account for 4 months of service, and the credit will take few hours to show up. Next day, I logged in to my Dish Network account, and there was a credit of $267. I called Sam to ask about the credit, and he said $240 is for the next 4 months and $27 is pro-rated credit because I already sent a payment on Nov 10th.

I checked my Dish Network account couple of times after that and it was still showing zero balance owed.

Problem started on January 10, 2012, which was my original billing date. Later on that day, my Dish service was cut off. When I called Dish network, I was told my account was delinquent. I asked about the $267 credit from Nov 18, 2011. I was told the account was credited with a Discover card, but the merchant refused to pay that bill now. I was told that I had to pay for two months of service (Dec and January) to restore service. I explained to the Dish network customer service how the Dish network reseller was able to fix the HD programming, and how he knew my Dish network account number and that he knew the account was on my wife's name, etc.

So, the person I was dealing with was definitely an agent of Dish network. I was put on hold to check with their "executive department". They asked me about the phone number from where I got the call and the address I was given. As I was giving the phone number, the Dish network agent asked me "what extension did the give". Right away I knew, Dish network knows about the scam and that I am not the only one in this mess.

After several minutes of begging and pleading my case, I was transferred to the "retention department". I spoke to the person in the retention department for 20 minutes. Neither the initial agent nor the retention department of Dish network asked me to send them the email I had from "Satellite Works". After 20 minutes, the Retention Dept. person tried to connect me with the Executive dept and the call dropped. I called back and asked to talk to the fraud prevention department. The person I talked to was Grisel **, at 303-92-8600, ext: 81246. I spent another 20 or 30 minutes pleading to get some type of credit for the $267 I lost. She looked into my account and what changes were made to my programming on Nov 17, 2011.

What Ms. Grisel told me was the Dish network reseller was playing the game of terminating my service and re-activating it, and extracting commission from Dish network. The reseller, Sam, called in a payment on my behalf on some other Discover card (not mine). Reseller Sam also called into Dish network on my behalf and had them enable HD. Ms Garcia also told me I am not the only one scammed like this. I asked Ms. Grisel, how is it that a Dish network reseller has our name, account number, and phone number, and he also knows what programming we have. With all that information provided to us, how can we not believe the promotion we are being offered is legitimate?

Anyways, after all that time spent on the phone and pleading, all I was told was, I need to go file a police report and see if the local police will try do something for me. I asked what about their responsibility to pursue with Satellite Works, their reseller who is scamming Dish network customers. Ms Garcia and others at Dish network did not ask to see the email I had.

Dish Network promotion was a hook and line to reel me in. They have been the worse ever experience with any provider. Expect D.N. to scheme every dollar out of you possible. They will charge, charge, charge you. Watch out for 2 year contract extension if any equipment is changed or added and $200 for the equipment. You must return that equipment you paid $200 for at the end. They soaked me for lots of dollars for 20 months. They charged $140 for early termination, plus charged me $15 for each receiver, return shipping. They are forcing me to climb up on the ridge of a really steep roof to retrieve a piece of the Dish. What a fiasco. Beware! Stay Away From Dish Network!

As of January 1st, Dish will no longer show any NFL football games. They also blocked out ABC, CBS, Fox, etc. and all of the locals in Wyoming without any notice and no rate changes. The corporate office said, "They can change their programming at any time. Read your contract." This is the most crooked business I have ever dealt with. We will be switching to DirecTV and take their early termination fees. Their supervisors from the corporate office were very unprofessional and laughed at the situation us folks in Wyoming were facing. I'm sure judgement day will eventually come to this company.

Service has been excellent. I started my account directly with Dish Network. Most of the issues in this forum are by individuals who purchased the service through a third party, who has everything to lose, if the customer canceled the service. I've seen this with friends who ordered the service from a third party contractor. When they ran into issues, I put them directly in touch with Dish, and the issues were taken care of. If you buy a car from a used car dealer, you cannot expect a new car dealer to fix problems caused by the used car dealer.

If all else fails, do a little research online. Their corporate office phone numbers are listed on their stock website. Make the call, ask for Charles Ergen, CEO. I've called back in 2003, when I was told I wasn't eligible for their HD offer available at that time. His personal staff responded, checked into it, got back to me, and made sure I did receive the offer, and company sales staff understood existing customer could order the HD offer.

I've also always requested a company service technician, not a contract technician, be sent for any service call. Each time, they dispatched a company service technician. Neighbors who had the same problem (Dish movement after a major wind storm), had issues with the local contractor's staff and techs, with some waiting for weeks, and several return trips to get their service back to normal. I was up and running in 3 days. The answer is to know exactly who you are dealing with. Are you dealing directly with Dish Network, a reseller such as Radio Shack, or a third party contractor? Good service, by knowing who I bought the service from, and dealing with them directly.

Dish Network is full of **! They allow and support identity theft and no matter how many legal loopholes you jump through they will continue to protect the criminal. If you find yourself in such a fix, do the following: You would not sue Dish for protecting the criminal, you would sue "john doe" for the identity theft and in your complaint you would state the identity of the defendant would be ascertained through discovery. Then once you file your suit you would serve Dish and the police department with subpoenas for them to produce the documents showing who the actual perpetrator of this offense is and then you can amend your complaint and sue the person who stole your identity.

After many years with Dish Network, I decided to switch to a bundle provided by Verizon. Upon cancelling my service with Dish Network, I was told that in addition to returning the receiver, I was also expected to climb on my roof with a screwdriver and an instruction sheet to take apart the dish and return part of it! I am a middle-aged woman who lives alone and doesn't even own a ladder, and this company feels it is reasonable to demand that I undertake a dangerous climb to dismantle and return their equipment, or else be charged for it. I will never consider signing up with Dish Network again, and I would urge others to take this into consideration before signing up with this company.

The recently installed (less than 6 months) DVR stops working and Dish Network is requiring me to pay $15.00 for shipping of a replacement DVR. I am out $15.00 for defective products supplied by Dish Network.

Dish TV should have notified us prior to January 1 of the potential loss of some programing. You take programing from us at a moment's notice and expect us to pay our bills in full. How fair is that. Dish needs to cowboy up and provide the services that we are paying for.

I had this Dish network service for around 4 years. A few days back, I had received a call from Dish network to upgrade the receiver because of some change in their satellite. During the cal,l this person mentioned nothing about the contract. The only thing which he mentioned was a $100 as a deposit fee which will be returned to me once I disconnect the service. My initial reaction to him was "no" because I was good with the current service. But he convinced me by offering a 50% discount on the deposit. After the installation of this new receiver, the service person demanded a 2 year contract. Unfortunately I wasn't there in the house during his visit. My wife had to sign the contract because the service person was demanding it. When I called up the customer service, they said there is no way I can come out of the contract. In short I have to pay for a service which I do not want. Also I am bound for a 2 year contract. I feel like I have been cheated by Dish Network.

The worst company I have ever dealt with. The worst company. I hope someone files a class action lawsuit against them for their deceit about the contracts.

No signal is being received in either box on both TVs. I talked to tech. They finally scheduled a home visit for Wednesday. They couldn't find the house. I told him to wait at the corner, and I would come lead him to my house. I went and waited 15 minutes, and he's a no-show. The dispatcher called me and asked why I wanted to reschedule, like the tech said. He had gone home! He was too lazy to try finding rural houses. He just wanted to go home. I did not ask to be rescheduled. It had better be a different tech showing up tomorrow to do this work, first thing in the AM.

I had service with Dish Network for a year and I moved to another address. I called dish to transfer my service, and they told me to get an agreement from the landlord, which I did. They came to install, but the location the landlord permitted had no signal and unfortunately installation was unsuccessful. The sales representative told me because it wasn't my fault I would not be charged a termination fee. They lied. Three months later, they went into my checking account and took out $224.00. I called to remind them about our previous discussion and they flat out denied ever talking to me about waiving the early termination fee. Everyone lies in that company. They all have a degree for lying.

Initially, I had a go around with the incompetents at Dish over payment. I would receive my bill with 3-5 days to pay "on time". I wrote the CEO, who did not have the ** to even answer, and told him what the issue was. Since he is apparently as incompetent as his techs, nothing was done except getting "pay your bill" phone calls even though the payment was in the hands of this ** (proven by a USPS return receipt).

This past Sunday, 1 Jan 2012, I turned on my TV to have sound and no picture. I called Tech and spent 1/2 hr on phone. This "person" could not solve the issue and told me I would be passed on to an "advanced" tech which happened. This incompetent did the exact same thing as the initial tech. It was the same thing, same checks, same everything. So much for "advanced" tech. I was told he'd have to send out a tech to my home, 3 days later, and I would have to pay for it. In retrospect, it now appears to me this entire drill was nothing more than "revenue generation".

After I got off the phone, I thought about it for a while and broke out my old "voltmeter" and started checking, checking areas the tech never even brought up. Within minutes, I found a faulty wire, and replaced it. It worked.

On Tues am, I called and cancelled my appointment. I went on the internet and cancelled via email. I was beginning to realize the high level of incompetence and "give a **" attitude. I presumed stupidity was rampant so, again I called to cancel. 3 times the appointment was cancelled. Over the next 24 hours, I received 5 robo-calls from Dish TV, according to my Caller ID, all of which were hang ups as I answered. This is even more annoying as I am an amputee and it is a pain in the ** to going chasing after the phone, only to have the ** hang up as I answer.

I knew what was coming next and sure enough I was right. The Dish TV tech showed up at 8 am with not one word about cancel. I tried not to be too nasty but did inform him the Corporate "system" at Dish was run by mentally retarded monkeys. I am now awaiting a bill for this "service call". I know it will happen. Plus, I am going to further research this, your bill is past due concept Dish appears to have when, if you read the bill, the customer is actually paying in advance for the service, so it cannot be "past due" until past the billing period. This sounds to me like a great lawsuit!

On December 28, 2011, I switched from Comcast to DISH. The installer installed the dish and DVR. When he tried showing us how to operate the DVR, my TV shut off, not once but several times. He finally hooked up some other cables and the TV stayed on. After he left, we turned TV off and it would not receive a signal and our Xbox was no longer working.

The next day, another tech came out and replaced the DVR box and put new cables in, but now no HDMI ports are working and still Xbox not working. The tech told me to contact damage department and they would take care of it. I called on Dec 30, 2011 and was told that a local supervisor would call me by Monday, January 2, 2012. This is now Tuesday, January 3, 2012 and no phone call. I am paying for HD channels and they can not hook HD up because their tech blew out my HDMI ports and Xbox.

When I signed up, I said I wanted support for four (4) TVs, all with HD service and all with HD DVRs. I was told no problem. When the technician showed up, he was only prepared to install enough equipment to support two (2) TVs with SD service only. I was told if I wanted DVR service for four (4) TVs, I could only have two (2) HD DVRs and two (2) SD DVRs. To add insult to injury, I was told it would cost me another $99 to get the 2nd receiver to support all this. I felt like they had me over a barrel since the tech was about to leave unless I agreed to this. So I agreed and just figured I would live with it for the two-year contract period.

Then I get the story on how this convoluted DVR system work. It turns out if you want to record a program in HD and then watch a live program in HD or SD at the same time on the same TV, you can't do it or I could set up all my recorded shows in SD then I could watch the live show in HD. I was told if I wanted to record in HD and watch a live show in HD I would have to go to another room on another TV to watch the live HD program. This is all because, in my opinion, they have junk technology.

When I asked to be released from the contract because what I was promised was not delivered, they said no way. They said I signed the contract for two years and that was the end of it. I said I was willing to negotiate on the $400 penalty to get out of the contract. They said nope, can't do it. Do not purchase Dish Network if you can help it.

Dish originally installed two model 612 receivers in our home. They, however, did not install wireless USB devices in the back of the receivers in the broadband connection slot, therefore, my receivers could not order pay-per-view movies. Customer service stated that the problem must be the telephone provider or something besides their receiver and that they would send a technician out for a charge of $95. The second option Dish gave me was to send two new receivers out to replace the old ones, which I opted to do. Then they said, "oh we'll waive the $95 charge and will send a service technician out."

The Dish 612 receivers need not only an active telephone line to order pay per view movies, they need a broadband link for authorization. The technician installed one "thumbnail" USB device into the Broadband slot and it fixed the problem on one of my receivers. The technician though is only authorized to install one of these thumbnail devices per account and Dish wants to charge $25 for a second one to allow the second receiver to be able to order pay-per-view movies.

Dish is out of touch with reality. There are many alternatives now surfacing for movies. I have been a Dish customer for over 20 years but am now considering all other alternatives.

I have been happy with Dish Network but after reading all these complaints, I have to credit our local salesman/rep/technician. He has always walked us through any issues, updated our system, returned old receivers, etc. He owns a little electronics store here in town. I recommend that anyone who is subscribing to a satellite service, do business through a local rep. It may cost a little more but there are no mistakes, no misunderstandings, and no guesswork.

Do not get DISH Network if you use DVR more than once a week, it is absolutely useless. I have had the service only 2 weeks and might as well toss my second TV for all the good it does me. I call them to ask to remove this useless box and was told I was locked into this for 2 years no matter how much I hate it. Now that's some customer service for you and we have only had it 12 days. Pass this on to anyone you know thinking about DISH Network.

If you have elderly parents and you want them to go to Dish Network: Don't make this mistake. Better yet I will be leaving along with other members of my family. I regret the day I talked my elderly parents to go with Dish. They have perfect A++ credit and have never owned a credit card of any kind, not even a debit card. They pay cash or write a check. They do not own a computer or have the desire to own one or keep up with modern technology. They were very happy paying with a check every month to DirecTV and had them for 3+ years and never had a problem of any kind until I told them to get Dish, it was better.

From the first 3 months Dish was hooked up, my mom called me and said Dish was doing the following: (1) Continuously calling wanting a payment for the next month. (2) Giving them a final notice or they would discontinue their service in 30 days and then making threats about cutting off there service if payment was not made within 48 hrs. (3) Sending messages on the TV in a bold black bar across the screen telling them their service was going to be canceled every day even though they were paying on time every month.

I called them and asked them to stop the messages on the phone and TV, but it took me 3 months to accomplish this. Well, Dish Network, they've finally done it. They cut off my parents' service on 12/29/11 because of non-payment. My mom called Dish and explained to them they had not received a bill, but Dish said, "Sorry, there is nothing we can do," and cut it off even after she mailed the payment on the 27th when she called to ask where to send the payment to. I talked to Dish on 12/31/11 and the woman I talked to was a very sarcastic, rude, arrogant person. I asked for her supervisor and after being on hold for 30+ minutes, a supervisor named "Z" came on and started talking nice, but turned out the same way she was except he got more extreme.

He slammed the phone down on me when I questioned his reasoning for cutting off the service knowing that they had never been late on or ever missed a payment. I never got upset or even raised my voice because I knew with the holidays being here they would not post payment for at least a week due to personal being off for the holidays, but that did not matter to Dish. They just want the almighty dollar.

I've been with Dish for 9+ yrs and had some problems before, but this is the absolute worst experience I've ever had or seen with them so I'm going to DirecTV. We are a close family and after I informed my brother and his 2 adult children, then informed my 3 adult children about the way my mom and dad was done by Dish, my brother and my son has already called and informed Dish they will be getting DirecTV as of 1/9/12 or 1/10/12 so cut there service off. I'll be calling DirecTV on 1/4/12 to see what they have or even cable.

Happy New Year; Dish cancellation is on the way. You will regret the way you treat people because I know of at least 8 families who are leaving you. I'm just sorry there is not a star lower than a one.

Dish seems to forget the contract or information given to me as a consumer when I enrolled for a 2-year plan. I started my contract in June of 2011 and it was $24.99 for one year. I have already had two changes to my monthly charge that I have had to spend time on the phone with them to get them to correct. After 3 months they automatically added in the HBO charge even though I had already cancelled it per their instructions before the end of the 3-month free period. Today I received a bill for the full monthly charge of $34.99 (even though it has only been 6 months). Now they have come up with a new charge of $6.00 for the "protection plan". I have all of my notes from my telephone enrollment with DISH and have no information regarding a "protection plan". I just spent another hour on the computer with them over these charges and getting them removed. I had few options for cable TV where I live, but I would not recommend DISH to anyone.

Worst service ever. I was lied to in the beginning before I even signed up for service. If the wind blows, my service stops working. If it rains, no service. And don't expect any help from customer service. I'm pretty sure that their representatives are paid to give current customers the run around so no issues ever get resolved. I am currently on a mission to convince everyone I know who has Dish Network to switch to a new provider. I pay much less with my new company, better channels, and better reception. Dish is just plain awful! Two thumbs way down!

Do not subscribe to Dish Network. You will regret it dearly. I was practically forced into it by the ACN network. I am currently moving out of home. I have no job. I am moving in with parents. I am forced to pay almost $400.00 to cancel the service. I was told by the customer service department to borrow money from a relative to pay them. And I was threatened that if I had no money to pay bills, I would be submitted to a collection agency.

I am supposed to not feed my child in order to pay Dish. You can't be serious. They had sympathy, no empathy, and no remorse. All they can offer was to freeze my account for six months but is not part of the 21 months pending on my contract. I am literally stuck with services I do not need. And to make matters worse, since my husband signed for service when installations occurred, they told me to sue him for signing my name on contract. That is what the customer service at Dish told me this morning. Merry Christmas Dish Network.

Dish new HD receivers received a bad download months ago that made them extremely slow. They say that they are working on a solution, but it has been months. How long are their customers to wait? You can't tape a show in advance because it takes too long to get there.

I have subscribed for south Asian channels. These channels are not available for almost last 2 months. I contacted Dish. Was rotated between one department to other (their customer care people do not even have the information about the non availability and they advice you to do basic trouble shooting). Finally I was told their "executive offices" is the highest point of contact and I talked to them. They said they are aware of the problem but refused to give any solution/advice/cause of the problem when asked what should I do as a customer, they said, " they do not know."

3. I am switching the service to another provider.

Extremely bad service. I lost satellite. I called the day I lost service. I waited a couple of weeks to restore service as I was busy and hard for me to be at the house when the technician wanted to schedule an appointment. I finally made an appointment about six weeks later the service was restored, they replaced their DVR which was faulty. Not only did they bill me for their faulty service equipment, but they also billed me for the time I had no service - June 1 to August 17.

I tried to explain the issue to the person on the other end of the telephone and to their amusement they passed me around from telephone operator to telephone operator until finally after about 40+ minutes I hung up. Out of the 120 channels of crap I maybe watch 3 or 4. Unfortunately, I'm tied into a 2year contract and was told that if I wish to cancel it would cost me a couple of hundred dollars. I would implore anyone wishing to get cable t.v., to avoid Dish Network by all means.

I discontinued service which was through my phone company. I was sent boxes to return equipment which I did. Four months later, I get a bill from a collection agency because I haven't paid the $15.80 I was charged for the prepaid return label they sent me. I never got a bill until the collection agency. Thanks, you do suck.

This is a follow up to my post on 12/20. I have made many complaints and posted on many sites. I got a response from DISH via my complaint via BBB Denver using the same description posted on this site.

I have been a Dish Network customer for over 2 years now and I paid my bill over their support line on Dec. 15/11. They are a pay in advance company, understandably; however, I owe them $17 more to continue my service for the month. My service has been interrupted now and regardless of the $55 I have paid, I have no service until they receive my $17. I bought a VISA gift card to cover the $17 and it is not acceptable to cover the balance. I was told that I would need a credit card or a check by phone to restore my service. I am in total disbelief that after paying 70% of my bill they are not restoring my service and telling me that I will not receive credit for the days that I have not had service, knowing full well that I have covered the majority of the prepaid amount they require.

If I had received services that were previously rendered, I would completely understand the disconnection, but this service is pay in advance for the month and they have lost absolutely nothing. I have paid $55 and received absolutely nothing and will never receive credit for the amount I have paid. What a shame. Well, it is what it is and sometimes a lesson is all you need to readjust your thinking and look elsewhere for a service that is equally as accommodating but has more to offer. My contract is up in March and I am motivated to find the best provider with the best customer service and the best situation for me. Bye Dish. Thanks for everything you have not done for me. I have 3 months left on my contract and I am already researching my best options. I don't see a frame breaking on the TV screen.

The receiver VIP722 DVR says, it supports independent viewing on two TVs, and simultaneous recording, while watching another program. It doesn't explain that the program has to be previously recorded, or one of the two being recorded. You can't watch a different live show on the second TV. So, you think you are getting two DVRs, nope, only one. The installer told me that my second TV would be independent from the main. although that is the box that would be supporting it. After talking with 4 different representative over two days, I cancelled my service, and was told of the termination fees, even though it was well within a normal cancellation period. The charges have yet to completely post, but I expect more than $450 in fees, plus the inital fee of $58.

When I got my services hooked up, I was never showed how to do parental controls or anything. I have a 1 year old and a 4 year old that like to play with remotes and clicked on a few movies. So, being with time Warner Cable and knowing that they can look into their systems and see that the movies wasn't watched, they take them off your bill. Well, not so much for Dish Network. They wouldn't take the movies off so my bill was outrageous. So I cancelled my services and told them to delete my bank account information out of their systems. That was in August 2011.

Here, it is, December 2011 and they take it upon themselves to take $175 out of my bank account, making my account over draft. After I get a bill from collections before I got the boxes from UPS to send the equipment back for $888 and customer service decides to tell me that they will continue to charge my account if equipment is not sent back after they sent it to collections. They said the $175 is for the cancellation fee but they also said that the collection bill has the cancellation fee in it and they could not refund my money. Here it is, 7 days until Christmas and I have 2 kids. How cold hearted could they be?

To follow-up on earlier post. I contacted Dish One Satellite out of Provo, Utah which is the third-party retailer that Dish Network pays to sale its services in this area. This is also in response to Derreck's post from AZ who is full of suggestions as he is a retailer for Dish too. Dish One Satellite out of Provo, Utah is just as crooked as Dish Network! I cannot tell you how frustrated I am with the dealings I have had in the last 2 and 1/2 months with these two businesses. How can they sleep at night knowing that they are taking consumers for every dime they have like they are?

To the gentleman that would like to know about a class action suit, I am contacting an attorney in the next week to find out how I can file one and how to get a class action going. Once I find out, I will let you know how you and anyone else that is interested can join. I would like to believe that the way the Judges are finding the banks liable and having to give the fees back to their clients for overdraft fees that they illegally collected, that there is no way a Judge would not see that what Dish Network and their third-party retailers are doing is just as illegal. Wish me luck!

Was given a guaranteed locked in rate of 25.00 a month for 3 years on TV service. They immediately started increasing my bill, and it has never been resolved. I would like to be reimbursed for the amounts I have had to pay over the agreed upon amount, and I want my 25.00 or less locked in rate for 3 years honored, with a new start date of this month.

When my husband signed us up with this company, he only did so because he wanted to be able to watch his team play, which is the Chicago Bears. We live in TX, so that makes it hard for us to do. But by Dish Network's standards, it would not be a problem. And if we signed up, he would be watching his team the next game they had. Well, this was the first lie. So far, he has not been able to watch them play at all because it wasn't within their programming area. Hmm, wait a minute, isn't that why he signed up in the 1st place?

The second lie was, after you sign up, within 6 months of good standing and payment history, we would qualify for a DVR box upgrade at no additional charge. Well, today is our 6 month day of service. We called in to request they make good on that promise. We were told that they were sorry for that misinformation, but no we had to pre-pay in advance for a DVR box, as well as a fee for it to be installed, and a monthly service fee to boot! I am so sick of being lied to. I know that I am only one person. But as I see it, how many more paying customers are being told the same story, or anything they can, just to get your signature on the dotted line, so you are now bound by contract? This is ridiculous. All we want is only what we were promised in the first place. Honor your word.

I would not click any stars if it weren't required! Dish Network has been a nightmare for me lately. I called them this past Monday about a withdrawal that they had done out of my account. I asked them to refund it back. I was told from a representative that he was sorry. He would be happy to help me and he was sorry that I was upset. He told me within 3 - 5 business days I would get a refund to my account. I called after four days of not receiving anything to find out they are not going to refund anything and no one attempted to contact me to let me know this. Their customer service is horrible!

I have only had Dish for just over 1 week. So far this has been my absolute worst experience with any satellite TV service ever! For one thing, I am still having problems with my receiver going into standby mode. I emailed about this and it took a week for them to get back to me. I had to email them a dozen times first and it still is going into standby mode, even though I did what they said. And they will not change my address. This is ridiculous. How am I supposed to get my bill if they will not change my address? I asked them this and of course it takes forever to hear from them.

I am going to be cancelling them and I am very thankful I chose not to give them my new bank card number. Luckily for me, when I ordered services, I had another bank card number. And due to DirecTV stealing my money off that card, I got a new one and no way is Dish getting that info! So if they want me to pay my bill, they need to send it to my mailing address. This is absolutely ridiculous! Also, I was very excited to get Blockbuster, but they also will not change my address they say to protect me. How utterly ridiculous! I have never experienced worse customer service than Dish/Blockbuster!

I have had Dish Network for less than two months. My service has never worked right. My receiver keeps freezing up and restarting. They have replaced the receiver that did not work. I have had two different techs out. Neither one of them has fixed this problem. The first one told us our outlet wasn't properly grounded. So, we hired an electrician to ground it. That wasn't the problem because it still does not work properly. So, now I have an electrician bill to pay. I have called customer service. I was told by a supervisor, after going through several different reps, that my request to "know what they are going to do to fix this problem" was unreasonable. Dish Network customer service is terrible. I do not recommend that anyone use their service.

After paying for equipment for 2 years on time and before time, they told us they would send us a box to ship it all back. If we didn't, we would be charged over 200.00 bucks. There was no mention of making us pay for UPS. We could have shipped it through USPS. It's cheaper. They sent us a bill for $16.05 for shipping. They wanted it back. They should pay.

As with everyone else on the site, I was lied to by the sales person when I first signed up regarding rate and the entire contract. My main concern was that I wasn't sure if I could actually fulfill a 2-year contract because where I was starting the service. It is not where I planned to live for more than one year. I was assured that if I moved to a location where the dish couldn't be installed they would forgo the early termination fee as they would be "unable to provide services." I verified this with two other people prior to signing my new lease and was told a letter from the landlord would suffice.

However, when I called to terminate I was told this was untrue and of course no record of my prior calls ever being made to them. They offered to have a mover come out and assist me and I asked what would happen when he got to the new location and was denied permission to install a dish on the house. They said that then the contract would be voided and I would be given a number to call to return the receiver. They also said I should return the replacement remote they charged me $20 for! I will light it on fire and roast marshmallows before I return it! I set an appointment for 12/29. However, the confirmation email I received mentioned nothing about an appointment. It confirmed that I was adding local channels. When I called them to find out what was going on, there was no record of my appointment of my phone call two days ago. I had to reset the appointment. We will see what happens on the 29th.

For two years (it will be on December 13th 2011), we had Dish installed after telling the installer where it should be, and not up in a tree. It was finally working and wow no local channels. The channels came from Vermont. We live in New Hampshire and a storm is coming but poof, no TV to see far away weather channels which have no barring on my area. Programing sucked always and had wrong shows on, so forget about taping a show.

They are not knowledgeable on their systems. They read from a book, were dropping them like a hot potato this month. They can lie to someone else, Direct is installed in our home and already the picture is better. I can see my locals; it has been two years in the dark. Tell Dish to come out on their bikes and take the Dish. Someone needs to close them down and you don't need your phone line on their system. They are just stealing our money. It is best to call the local Attorney General.

Beware! Do not do business with this company!

I signed up for service with Dish Network last week and it has been the most horrendous experience I have ever had with a company. I was lied to about the services, channels and equipment I would receive just to get me to sign a contract. I was told installation would be the next day. I waited all day and guess what? No install. Rescheduled for Thursday only for someone to show up on Monday when I wasn't home! Then I was charged for service on Monday. Really? Your gonna charge me for something I don't even have? Thursday rolls around, guess what? Yep. No one shows up again.

I call the company again and they finally get someone out to my house only to find out the deal I was promised doesn't exist! When I called Dish Network (again), they tell me oh you can get what you want but you have to pay more money! No! You owe me what you originally agreed to and I have the signed contract to prove it! I am very angry! I have cancelled my service and I will be letting everyone know! This company is nothing but a scam!

This was awful. After only 12 hours of agreeing to put a Dish on our home, we changed our mind. I called the office, cancelled the order. When I asked if I had to tell the tech we no longer wanted the dish, they said no that they would tell him. They didn't so we have to pay $50 for a call to our door. This is so sad to take people's social security money on a scam. Don't use these people. They are so dishonest and will take your last dollar so beware! They should be made to return the money and inform people if you change your mind you will be charged anyway. The sales people should be made to disclose all of what is charged!

They have poor customer service. I signed up for Dish in January 11, only because the local cable company did not offer South Asian Channels, and I needed these for my parents. On November 29, all the Indian channels went off the guide. After calling Dish, spending an hour and going through their troubleshooting process, I was told that the service will be restored in 30 minutes. This did not resolve the issue, and the same followed on November 30 and again on December 2. After spending almost 4 hours, the CSR finally realized that, the Dish outside needed to be changed, and gave me an appointment for Dec 4 (Sunday), indicating that the technician would require 2 hours to replace the Dish.

On December 4, the technician arrived at 10, and stayed all through the day, till 5:30, replacing the entire wiring in the house, drilling additional holes all through the house. I spent over 4 hours on the phone, and 7 1/2 hours with them on Sunday. Finally, the service was restored, yet not on all the TVs. I would like to get out of the contract, considering the poor service that Dish provides. Their resolution was to give me credit for 6 days, and they kept insisting that they waived the $95 charge, for the technician that I had to pay, for a problem that was initiated by them.

Dish does not value the time spent (11 1/2 hours in my case), and has ill-trained staff. Asking for a supervisor or a phone number to a senior staff, results in blank responses. I have filed complaints with the BBB, but I don't believe anything will happen. Service is finally restored, but I am dissatisfied at the time I spent.

I am writing to complain about what I think is an unfair business practice by Dish Network. In May 2011, I opted to switch from Time Warner to Frontier for internet/phone/TV (All-in-One package). After the installation, I had issues with billing and internet performance. My original representative at Frontier was no longer with the company, but my billing got straightened out. The internet performance did not get resolved, which was that my internet connection kept dropping (causing my corporate VPN connection to die) or was severely degraded.

Since I am a computer professional that relies on stable internet connectivity, I had to break my contract with Frontier. They accepted responsibility for the inability to provide for me stable internet connection, and waived my early termination fee. The Dish Network refused to waive their fee.

Here is my complaint. I was not informed by the Frontier representative about a double early termination (1 for Frontier and 1 for Dish). I would never choose Dish separately, due to a previous bad experience with losing the TV signal, but the package from Frontier only offered the Dish. Since Frontier couldn't satisfy my needs as a customer, it would seem reasonable that Dish accept this early termination without charging me, due to the failure of its partner, Frontier.

I contested Dish's $385.00 early termination fee they charged my Discover card. I see no other option than to appeal to your organization, and the Better Business Bureau, etc. I think this All-in-One offering by Frontier should include a provision for customer to have both of the early termination fees waived, if the customer cannot be serviced adequately by either party.

I look forward to your response. I can be reached at **.

I had the service for 10 days. I called to say the Sling Adapter didn't work the way they described, and asked for a regular DVR. They said they'd send one out for $65 ($50 for shipping, $15 for install: "install" to just hook up a wire?). I said no, and two days later, I canceled. So, only having the service for 12 days, I got socked with a $450 termination fee. Apparently no 30-day trial. What kind of company doesn't do that? How does one start a class action suit?

When I agreed to Dish it was to be at $24.99 a month. That happened for one month; next month, price almost doubled. After trying to work with them for the last 11 months, yes, every month I have a printed statement from Dish on the prices, their main response is: "Programing went up." I could see $5, but for the package to almost double? The last person I talked to actually told me to pay the price or we'll shut you off and you'll still get charged the going rate.

I filed complaints with every agency I could think of I get told, "We filed your complaint." I thought these agencies were there to protect the consumer. Where in China you have faith in your government. To me that is bait and switch, a deceptive practice that they still advertise those prices so much for "consumer protection." Every time you complain to Dish, your bill go up the threaten you and shut you off. I have been paying the $24.99 plus taxes right along. They interrupt your programing with threats and then shut you off.

Sir, please ref. ** and ** for recharge of VC no. ** through mobile banking of SBI, for Rs.200 had been deducted from my account but not credited on my Dish TV account.

Cancellation of channels included in my service contract without proper notice, do not sent bill properly to my mail. I will cancel my service with this satellite cable company.

They were horrible. We had the RV program and were never told that we had to contact them every time we wanted to discontinue the service. I thought that we were discontinued if our service ran out--not so. I have overpaid them approximately $500.00 this year. I cancelled the program and then was told that it would be 90 days before we could get residential service. No thanks! I spoke to 15 people to get my account zeroed out. They wanted to charge me in advance for a service that I was discontinuing! Another five to find out that we couldn't get service for 90 days. They are horrible!

I was a returning customer of five years. When I was contacted, there was the constant noise of an office party in the background. Was told "somebody had a baby." Not professional. Then while signing me, I was promised two months free service, which never came. During the second month, I actually was shut off after I was told that I still had 16 days to pay just the past due amount to catch up. I was told by dish basically "Too bad." i was trying to rate them 0 star but the computer would not do it.

I am just curious as to how they can charge you for returning equipment by mail, when there is no local place to return it to. This is not something we purchased through the mail. It doesn't belong to us. It's their equipment. What a scam!

I am a retailer for both DirecTV and Dish network. In addition, I have both services where as I use DirecTV just for the NFL ticket.

I wanted to put a rest to all of your complaints respectfully. Most likely, if you were misleadingly charged for a service call, lost service or were not made aware of the 2-yr agreement or the cancellations fees, this is usually not due to Dish network directly. Dish uses retailers to do sales for them like my company, Fusion Communications.

When we install and sell to a customer, we tell them their first and second year price and that it is a two year contract and inform them of the cancellation fees. Two years is not a long contract where as Dish offers prices so low that their break-even point when they start to make money is the 5th year you have service. We also spend an hour going over how to use Dish and everyone we have ever switched from Direct to Dish agrees it is so much easier to use.

Now for those who were charged cancellation and equipment fees, the agreement you signed has 4 spots to sign: 1. accepting the 24-month agreement and the cancellation fees, 2. accepting the Dish home protection plan which covers your equipment. 3. verify contact info is correct and 4. card authorization where you agree that in the event of a cancellation you agree to have Dish retrieve the cancellation fees and unreturned equipment right off your card. Now although you as customers should have read what you were signing, it goes both ways. The retailer or installer should have told you what each signature meant and I apologize on behalf of them that they did not do so.

As far as service calls, if you had gone through a reputable retailer like us for service we come out for free if you have any issues. As far as not getting the new promos after yours have ended this is because they already gave you promos for signing up and they do not start making a profit until year 5 so they can't keep giving you promo prices every year, that is why they are called promos. The package you got for $100 for internet and TV, mark my words, that is a promo price will sky rocket, often double and you will be getting less for it where as if you use Dish, the bill was at $100 where you are getting a lot of programming where as every channel Dish has to offer and HBO Showtime, Stars and Cinemax is only around $100.

I am sorry that many of you had experiences with shady retailers that did not do their job correctly but you must take it up with the right party. Find out the retailer that set up your services and call Dish and tell them what they did. Do not tarnish Dish's rep for what a 3rd party company did or did not do. Your words are viral and they spread as such; please make sure you are educated on what you are saying before you post all over the web.

Lastly in regards to losing channels, Dish negotiates with programmers on your behalf to keep your prices low and no, they do not have the ability to change what a programmer does on a channel that is solely at the programmers discretion just like Cox can't effect what Fox puts on its show. Dish can't effect what the outdoor channel puts on. If anyone has any questions please call us at 602-492-3873 before posting comments where the majority of complaints on here are cancellations fees; these were agreed to by you, the consumer, when you signed up for services and again you should have been informed of this. Thank you for your time.

Below are not opinions but facts I would know. I sell both Dish and DirecTV.

Both services have some great things to offer and both trample cable companies' TV services but Dish beats Direct in every category except sports! Dish has the lowest price "nationwide"; they do truly have the most HD but Dish and Direct are very close in this. Dish is the leader in tech and their receivers are much easier to use than DirecTV. Lastly, in customer service Dish has a B rating with the BBB and DirecTV has a D rating and 40k customer complaints.

I love Dish. Most of you ** need to listen to disclosures and read the fine print. When you sign up for Dish Network and agree to the two-year commitment with a cc to qualify, you are told that if you do not pay the bill and your account is disconnected you will be charged on the card used to qualify your account. If you cancel before the contact is up, you will be billed to that card for the cancel fee. If you do not return your equipment, you will be charged the equipment fee as well. Please listen to disclosures when you sign up for a service. Read all contracts, etc. Stop being a bunch of **. Good grief this site is full of **!

They honestly just try to take all of your money. Customer service is not helpful at all and they are rude. I will never go back to them again in my life. I proved them wrong multiple times on account balances.

I have been a customer for three years, and I recently moved. When I called to set up the "free" movers package, they said they would be there on Monday between 12 and 5. They never showed, so I called and they said they would reschedule for the next day. The next day, they still didn't show. So I called and they said it was scheduled for Wednesday between 8:00 am and 12. At 11:50, i called and they said the tech would be here at 2:20. I call at 3:00 and they said he would be here at 4:30. I call again and speak with a supervisor and they say he cannot show today because he couldn't find the house, yet he hadn't tried to call my phone number on file? I then continued to cancel my package, and they want to charge me a full month of service, in which I haven't received in over a week. Plus, a fee was charged to my credit card for cancelling. This business has very poor service! ! am extremely disappointed.

I have had Dish network for 1 year and 6 months. As of tomorrow, they are canceling Fox and ABC local channels. I called to cancel service because these are my two most watched channels and they want to charge me early cancellation fees for my 2-year agreement. I do not agree, I am in breach of contract especially when they are removing channels that I initially signed up for. They will not remove these fees. I feel that if they are not fulfilling their agreement, I should not be required to fulfill my 2 years.

I'm finishing of my earlier post. The first month, my auto-pay was removed on the 10th of the month. I contacted Dish Network and complained. They kept transferring me and would not give me an answer. I followed up this conversation with an email requesting an answer as my telephone conversation did not get me an answer. The second month, they removed the auto-pay on the 7th of the month. I called Dish Network back and spoke extensively with customer service and they explained that it is their right to change the contract at their will and that they had changed my due date to the 7th of the month. I asked to talk to a supervisor and moved my way up the chain of command and they informed me that it is not their duty to inform a customer when they change due dates. I asked to talk to their legal department and was told that I had no rights.

I did some digging on the sales representative that came to my home (mostly in an effort to find out who the company was that he worked with). I found out that the sales representative that came to my home is indeed a convicted sex offender. I would like to warn anyone that lives in Salt Lake County and/or Davis County in Utah to not let anyone that comes to your home and represents that they work for Dish Network/Dish Satellite One or anything dealing with Dish do not let them in your home! Do not purchase anything from anyone that is connected with Dish! Dish will not stand behind their product, anyone that is selling their product and they do not adhere to their written contract. Dish will change your contract at any time without warning and then charge you to get out of your contract.

Dish is nothing more than a scam. If you are with DirecTV, stay with them. If not either go with DirecTV or find an alternative other than Dish. I am canceling my Dish service, paying the cancellation fee and then contacting the attorney general's office here in Utah to start an investigation into Dish Network's practices. I am also contacting the Better Business Bureau.

Every year around December 21st, Dish puts a virus right on my remote trying to sell me a new one every year. If it happens this year with this being the second notice and twitter being the first, I am hoping that Dish will stop. If not, I will discontinue my service with the virus active.

Beginning in July 2011, a door-to-door salesman began coming to my home. I had been home on medical leave. At the end of August, I finally listened to his spill. After what I felt to be high pressure, I moved from DirecTV to Dish Network with the following expressly agreed upon terms:

1. I would allow auto-pay to be done as long as my payments would be removed from my account on the 15th day of each month;

2. We could have the dual DVR recorder with it hooked up to the HD TV;

3. Dish would guarantee that there would not be "glitches" in the programming (as I had heard multiple complaints of programs not being fully recorded); and

4. That my service would not be interrupted.

I was assured that all of these would be acceptable; and, in fact, the sales person changed the date on my contract, contact his direct supervisor on the phone and he initialed the change and I initialed the change and I then signed the contract with the express understanding that my auto-payment would be removed from my account on the 15th day of the month.

The tech came and hooked up my Dish Network. He took less than 10 minutes to explain to me how to work their programming and left a 3-page brochure on how to do it. This is by the way useless! DirecTV was so user-friendly you did not need a brochure. To date, I still do not know how to program this DVR to record programs. My sons have gotten it to record some and those do not start on time and they cut it short and there are times throughout the program where it cuts in and out (which it does even if you are not watching a recorded program).

My monthly rate went from $85.00 a month to $104.00, so of course I called to find out why. They explained. that my promotion was over, so of course like any savvy consumer, I began negotiations. The gentleman on the phone offered me $15.00 off a month, bringing it close to what it was prior to the increase. But seeing all the ads on television prompted me to see what other deals I could negotiate. he explained that that was the lowest he could personally go and he patched me over to another department.

This woman claimed she was only at liberty to give me not $15.00 off but $7.00! Needless to say I was completely irritated, she would not budge. So I told her I was going to shop for a better deal with another cable provider and her reply was, "Okay, call us back and let us know what you decide to do". Sure enough I found a very similar package that included my internet for under $100.00 a month. I paid for them to come out install the equipment and everybody was happy, so I thought. I called Dish to cancel and they informed me that I had a $225.00 cancellation fee.

My immediate response was, "Why did you not tell me I still had remaining time on my contract?". The customer service representative gladly informed me, "They are not required to tell you unless they are asked!". So slimy, I just had to get the word out! Then I got online and found an article on this same issue and it said to contact Jim **, Executive Communications of Dish Network. Boy the training from the bottom of the ranks to the top of the ranks does not vary one iota. All he kept saying is, "You signed a contract", "We offered you $15.00 off (and resent all in 20 minutes)!". I kept asking, "Why they did not tell me my contract had more time on it?"

He never gave me a direct response only saying that I signed a contract. I cannot believe in such hard economic times that this is what our huge corporations, believe this is what works for our money cautious consumer. They must think we are a bunch of idiots. My goal is to get the word out there, that these people are trying to make a buck in any slimy way possible.

Installer was great and it works fine so far. But their ads say up to 3 receivers for free. One receiver will handle 2 TVs. If you want another receiver to handle one or two more TVs, the installation is free but they charge a monthly fee for the other receiver. Adding one later incurs a $95 installation fee. Misleading ads. Also, they may have more channels than Cox, but not many more that I watch. Mostly, just the aggravation of one more sales/advertising department misrepresentation. Anything to get more of the consumer's dollar.

I cannot believe that this is forum for John Q i**t public to whine about their problems with companies. Hey i***s, read what you sign. No one forces you to sign a contract. To the m***n that complains about rain fade, really what are you, r***d? Line of sight, you m***n. To you other whiners, "oh, poor me. I am single mom. I cant afford it." Well, you could afford TV. Get off the government cheese. Get a job. Guys, Sam *** is dead. They provide a service. If you don't want it, don't pay for it. Otherwise shut stop being cry babies. You people make me sick. Move to Canada so we can bomb them and get rid of our weak minded whiners too.

We have the basic package. We pay $3 extra for the outdoor channel. We expect to see hunting and fishing and other outdoor sports on this channel. Today it had paid programming on it. Other times it has had crafts and indoor hobbies including the "bedazzler." This is false advertising. We're not getting what we paid for. When we contacted Dish Network, they told us there was nothing they could do. They were not responsible for what the outdoor channel choose to put on there. When I googled the outdoor channel I learned they were not even in the U.S. They are in the United Kingdom. I'm tired of the bait and switch. I asked Dish Network why they advertise and sell something they have no control over and they would not give me an answer.

For over a year, I've noticed that they were hiring. They have a huge sign saying hiring now. I've been in school. My classes have ended, and I need a job. I took their assessment test on computer, and did my application. I passed everything, and they set me up an interview on the 17th of November. Upon my arrival i noticed that the people applying for a job were not professionally dressed. I'm talking holes in their jeans, shorts, or look like they are on drugs. So I waited to be called for my interview. They called my name and I walked toward the interviewer. He looked at me, and called my name again, and i replied I'm right here. He said come on back.

He goes over everything and tells me that they have a 4 week training period. Then he says, unfortunately we can not hire you, and I asked why. He said I had no recent customer service experience. I reminded him I just finished school, and I have taken a customer service class. He said that's not good enough. I said you have a 4 week training class, what I don't know, I can learn then. He said no, have a nice day. The whole interview took about 2 to 3 minutes, that fast I was out of there.

I got suckered in to a 2-year contract with Dish Network. Initially, they set everything up for you, no extra fees, nothing. And then 6 months into it, the signal went out. They wanted to charge about $100 for them to come fix it. And when I refused to pay that ridiculous amount, they said I could sign up for a monthly maintenance fee, and then they'd send a person to fix it for $14.

Then when I tried to cancel my service after my contract ended, they tried to ask me to climb up to the roof to retrieve a receiver. When I refused, they said I would be charged for that. And when I threatened a lawsuit, they conceded that I didn't have to return the piece on the roof. Then 2 months later, I received an "auto payment" on my credit card after I had returned all the equipment and I was no longer under contract, without ever informing me what the charge was about.

I made several phone calls before someone was finally able to help me and say that that charge would be removed, but it still hasn't been removed.

I have had Dish network for 2 years now and have had Dish network replace 7 of the VIP 612 DVD's. Mostly hard drive problems and won't play back without digital pixeling at random. Today, I called them because the hard drive on the VIP 612 quit does not function. The first replacement was within 3 months and has had to have 2 remotes replaced also. I would not recommend anyone to use that service. I have used both services dish and direct and I agree that they have a billing problem. The equipment with dish is trash and a big problem. The techs at dish tell me that they have had the VIP 612 for 5 years with no problem. That's fine but with the problems I have put up with; I would rather use it for a target or boat anchor. Good luck if you decided to blunder through that mess.

Recently, I cancelled Dish Network and they told me I had to send in my equipment. It's no big deal except the equipment includes the LNB. It was two stories in the air located on my roof. Also, I received boxes to return yesterday. Today I got a call as if they were late and I would be obligated to pay for them if not returned. This was not a friendly reminder. It sounded more like a threat. I will never use Dish Network again. And I will advice everyone I know who has it to get out as soon as possible.

They sold me a VIP 922 Slingbox and a blockbuster package at $10.00 per month. This box does not even link with that package due to software issues. I was never told that I could not get that service but still charged for it. I made numerous calls and got a run around. They could not tell me when it would be rectified. I cannot be the only one being deceived.

As another Dish Network customer noted, I canceled service with Dish, returned equipment as requested, but was never told about the $15.90 charge for their boxes and shipping. Over 2 months later, after not getting any type of billing for this charge from Dish, I get a letter and phone call from a collection company! The rep at the collection company was great, and explained that this is the way that Dish is billing ex-customers for these charges, and that it won't show up on my credit report. What a terrible way to treat customers - of which I will never be one to Dish again.

I had to move and Dish Network took $210.00 out of my account for a broken contract and two weeks later, they took another $250.00 out for equipment. They did not tell me about any of this. I am irate. They took my payment which was for my car. No notice, nothing. They have my email and phone number. I got an email saying that they collected the money. They did not have my permission to take money from my account nor did they tell me they would do this. I am a single woman who has been ill and out of work. The fact that they can just take money from my bank is outrageous. Not to mention that half the time when I used this service it was not on and I would have to call and have them fix it.

Dish Network is in protracted negotiations with the local CBS affiliate in Reno, NV, and unable to provide services, despite charging customers for that service. Dish will not adjust their pricing, or waive termination fees. They have not provided an alternative, other than to suggest that their customers can watch CBS programming on the internet, or purchase an antenna at their cost. After considerable badgering on my part, they offered to send me an antenna, at their cost.

Dish has breached their agreements with their customers. They are charging for services, they are not providing. They will not adjust their monthly fees, and will not allow customers to terminate their contracts, without incurring early termination fees. They are also not proactively offering solutions (eg. free antenna) to their customers.

Can anyone tell me what my actual bill is supposed to be for the 120 channels at $29.99 monthly plus $5 for NESN, nothing else to be? Since June, I have called monthly to straighten out my bill, which has been $42, $57, $46, $48, and $48. I was told it would be $41.86. I have over 25 hours in cell phone calls. At the completion of every call, they agree it should be $41.86 and I would be refunded and corrected. In November, it's $48 again. Not once have I received a refund. And now they say look at your contract. We can change the rate whenever we like. I have had it. Anyone who thinks there could be a class action lawsuit, please reply.

Call your bank or the credit card company before the Dish jerks charge you. If they are aware ahead of time, the charge will not go through. I had it happened and my bank was eager to stop the charges. If it goes through, you will have to file an affidavit of fraud or unauthorized charge. The bank will give you your money back, it may be soon or not depending on your financial institution.

I am a single mother, raising my children on my own with no help from their father. So I work everyday to make sure that my children are taken care of. As anyone would know, every penny that I earn goes towards providing for my family.

I was so upset yesterday (as I still am today). I went to get money off my payroll card only to find that it had about $38.00 left. So I called my payroll card company, and they told me that Dish Network had a pending charge on my account for almost $400.00. I was so confused. I called Dish and was given another number.

So I called that number and was treated very badly and yet given another number. So I called the number that they gave me (303.942.8600). I spoke with someone (a girl whose name I cannot remember) and explained to her what was going on. She said that I signed a contract with them a while back, and it was in the contract that if I broke it, I would owe the amount that they were charging me. She also said that they were charging it to the same credit card that I had made my payments to them with! I was irate.

I told the lady that when I moved out of where I was at that time, I was moving in with my sister and suspending my account with them on a temporary basis. But after I moved into my home, they wanted to charge me about $225.00 to transfer the service, when I was told that all I had to do was take the box and it would cost me about $30 to $50.00 to have it installed at my new house. I explained to her that when I found this out, I told the rep who I had spoken to just to send me a box to send their receiver back in. And he said he would.

He also told me at that time that I had signed a two-year contract with them. I never signed anything with this company. The landlord and/or maintenance guy at the apartment I lived in was there to let the installer in--I was not even home. The rep told me that I would have to pay to keep it off my credit. I told him that I would fight it, but I didn't want it on my credit.

So he said again that I had to pay them almost $400.00. I gave him my new address and told him to send me a paper bill and to make sure that my credit card was off their file. He assured me several times that my credit card was no longer in their system and it would not be charged, and that I would receive a paper bill. That was about 3 weeks ago.

I was so angry yesterday to find out that they have used my credit card for a payment that I do not owe and left me with hardly any money for the week. The lady I explained all of this to at Dish started getting very rude with me and finally hung up on me. I called my credit card (payroll) company, but that could not remove it. They told me to try Dish again and if they agreed to move it, that they would put it back on my card.

I also called my attorney who told me to get a hold of Dish Network's processing center and tell them to stop the transaction. I called Dish back and spoke with someone named Chris. He was the nicest one I had spoken with. He said that they had no number to call the processing company that runs their payments, but that he could email them and try to stop the pending transaction. Also, he said that if it didn't stop, I would receive a refund of the amount in 3 to 5 days. I told him I couldn't wait for that.

By this time, I was in tears. I told him also that Dish blocked my number from being able to call them and I had to use my son's phone. He said nothing about this. He told me that they were getting a copy of the contract that I had supposedly signed and would get back a hold of me and that I would still owe them. I know for a fact that I signed nothing. I was told that it was a month-to-month basis and I could call each month and make my payment, and that if I move, I just have to take the box with me and someone would come and hook it up at a small cost at the new house--this was a lie also. I told Chris that I specifically told the rep a few weeks before to send me a paper bill, and I would check into things and that the rep assured me my card would not be charged.

I have made a report to the BBB and the FTC this morning. This company is robbing people, lying to people, and using their credit cards without the authorization to do so. I now have $32.00 to support my kids for the week. And because the transaction is pending on my card, my car insurance was not put through, so it expires tonight at midnight.

Dish needs to get their selves straight and quit robbing from people and lying about their services. My sister who has been a customer of theirs for about 8 years cancelled her service this morning, and my best friend is doing the same. Beware, Dish Network reps will lie to you about any and everything. I need and want my money back!

I have never in my 67 years been treated with such disrespect as I have been treated by Dish Network over the past several months. I was a loyal Dish customer for over 5 years; never late, never missed a payment and then when I needed Dish Network to "work with me", I was outright lied to by their customer service not only once, but twice. Before I moved from Spokane, Washington to Florida, I contacted Dish Network. I asked them about my move to Florida to live with my daughter due to an accident I had been in and that my daughter here in Florida had Dish Network. I was told "that's not a problem, just pack your receiver and remotes up and send them to Florida and Dish will come out and hook everything up for me at my daughter's house.

Well, upon arriving in Florida, Dish Network was called to come do the set up and I was informed that "you are not allowed to have more than one account per household." When Dish Network was told what their representative in Washington told me, their response was "I'm so sorry you were given incorrect information." I called Dish Network again to tell them I would just pay the cancellation fee of $245.00 as I couldn't have an account put in my name at my daughter's house.

I called Dish Network and was told that the only way I could get out of the cancellation fee was to have my daughter, who is not under a Dish contract, turn her account over to my account and have her pay the monthly payment. I considered this transaction for a moment and then realized that should anything happen between my daughter and me that the $33.00 a month I was paying would become a $210.00 a month account. So I rejected Ashley's offer and said "I'll just go ahead and cancel the account. Before I could say anything else, "Ashley" said, no problem, we will just debit your visa/Debit card for the $245.00.

I, being on Social Security can't afford to have that amount of money taken from my visa/Debit account without wiping out my account and causing payments to bounce. I told "Ashley" that I was not giving my consent for them to just automatically deduct that amount from my account and she said "we don't need your permission." I repeated myself and said "I do not give you authorization to debit anything from my account, with which she replied "oh, yes we can." She stated that when I signed up for Dish I automatically gave them permission to deduct from my account any amount they felt they were owed." I was never on an auto deduct payment plan with Dish, I would make my payments online occasionally, but no auto payments were ever agreed on. When I asked to speak to someone in the "retention dept", Ashley said she was the retention dept and kept talking over me. I asked to speak to a supervisor; she said "she" was a supervisor. When I demanded to speak to someone else, "Ashley told me, you will just have to hang up and call back and with that she hung up on me. I am at a loss. Does anyone know what I can do to resolve this issue?

On 2-09-11, after being a Dish Network customer since 2005, I decided to upgrade to HD programming. I wasn't sure if I would stay with Dish or go to DirecTV. I called Dish Network after much discussion and agreed to pay upfront for 11 months and receive the 12th month for free. This is what some of my relatives had through DirecTV. After paying the full amount on 2-09-2011, I received a bill saying $60.70 is due by November 21, 2011.

Calling Dish Network has led to no resolution. They say they do not do yearly rates, and there was a rate increase during the year so my money has run out. I talked with a representative, a manager, and a person in their litigation department. They stated, "Anything that the original representative made an error to, we never give guaranteed pricing." And they say that if I leave, I am responsible for an early termination fee. Unreal. I never would have agreed to pay money upfront and say, "Well, just use this $735.79 until it runs out." It's just plain outrageous!

I purchased Dish Network about eight months ago and I was told that I would receive their services for a set price every month. I had all the normal channels. No Starz, Showtime, "Adult" channels, PayPerView, etc. They said that they would take the payments out of my checking account every month so that I wouldn't have to send in a check or cash. For two months, that's what they did.

After the fifth month, I turned on the TV and discovered that we had no channels. So I called this 1-800 number to see what was wrong. This man indicated that I had not paid my bill for three months. I received no statement in the mail, or no phone calls to tell me about this. The man told me that they had cancelled my account, which charged over 200 extra dollars added on to my three months that I did not pay, and all the late fees for each month. He said that I would have to pay even more money to start my account up again, and even more money if I decided to cancel. He was very rude, and would not help me at all. And to top it all off, they had added porn channels to my account that were like $20 a month, which added even more to my bill. No one in my house ordered any porn channels. He said that there was nothing they could no, no matter who I called.

If I did not pay them, they would put in on my credit which they did. I owe them over $500 for something that I did not do. I have a family that I have to take care of, and after all the bills are paid for, all the food, diapers, wipes, and everything else is bought each month, I have nothing left. Not even $1 for those people. Please help me!

Currently, I am a Dish Network customer. I am a subscriber of a few international channels. For the last few months they start charging additional $10 to my bill. Upon inquiring, they told me this is the Welcome Pack charge, which is for local channels .They are saying if you want your international channels, you have to subscribe to these channels. Since they know that they are the only provider of these international channels, they are forcing me to subscribe to these local channels. I will contact the Better Business Bureau, or contact all international channels subscribers to pursue in court.

Mike is ill. He is leaving tomorrow to live with his sisters until we can get him. His only medical is VA and it takes time. I can't take care of him. We wanted it stopped today. We live in Oregon for 10 years and at least for 9 years we had Dish. We told them to transfer it here. The bank told us to move and then we had to go in a motel for 30 days.

They couldn't install. They told us that they would disconnect and would connect them back when we got the keys and they would start again. They refuse to acknowledge the long service we had in Oregon and they disconnected us. They are demanding nearly $200 we don't have and they will probably take it to collection. We are 72 years old and live on tiny social security pensions.

The money grabbing poorly trained customer service reps, (at least 5 of them today) gave my husband and son many different solutions not to pay it including a copy of my power of attorney saying he is too ill to continue with this service. After going to the trouble of getting it out, making copies and calling them for instructions as to how to get it to them they said the CS gave my son the wrong information.

Every CS has a different story. It is not our fault that we followed their instructions to the letter and now they are saying it is our fault that we did. We live on very tiny social security and don't have the funds to pay it. It means not buying food or drugs we desperately need.

On Jan. 25, 2011, Dish installer drove nail/staples into my roof shingles to route the coax. Dish inspector came out 3 days later and did not photograph this. He remained on the ground. I could not see this damage either.

The roof leaked. I called Dish several months later to ask that they send someone to fix this, remove nails and reroute coax. Dish rep said it was not their responsibility and I would have to pay $95.00 to them to fix this.

This is totally absurd and disgusting behavior. I am canceling them as of November. Also, each day their picture freezes in perfect weather in the entire Mid-Atlantic area. Of course it freezes during any rain.

While at my previous address, I ordered satellite internet service by WildBlue, supplied through Dish Network. Service was poor, but I lived on a farm in the country and it was the only high-speed option. I had read reviews about the incredibly difficult cancellation policy and terrible customer service, but I had to have internet at home and this was the option in our area.

Each time I called, either with a billing question, to make a payment (incredibly difficult if you don't have a TV package as well, by the way), to set up an online payment account, etc., the representatives had no idea from their information, that I was only an internet customer, with no TV packages.

Over the course of several months, I was constantly asked to "Just go to the website and use the easy payment process there. " No representative was ever able to set up an online account for me, nor was I able to do it myself. I was able to get to a certain screen, then never able to proceed. The reps tried while on the phone with me, with similar results. So, my first piece of advice is, do not use Dish Network for your internet needs. The service is unreliable, the representatives seem clueless and the payment process reduces you to basically having to send a paper check, or spend hours on the phone.

After several months of service, I ended up moving. When I called to ask about canceling, the representative asked if I would like to transfer service to my new home. I said no, first because I could no longer afford the expense, and second because I was moving into a city where many better and cheaper internet options were available. Once again, I had no TV services through Dish Network, but the reps kept asking me about my TV necessities.

When I invoked the cancellation policy because I was moving, I told them I would not be able to pay it immediately. They sent me an email after I had moved with instructions to use a special box they had sent, for which I would also be charged, to send back the equipment. About two weeks later I began receiving calls from a debt collector about the money and equipment. I was being charged an extra 500 or so for the equipment. When I told her I never received the special box, she confirmed my address and we discovered the person who took my cancellation call never entered my new address into the system properly! They had sent a total of 8 boxes to the farm address, where I was no longer living! I finally got the box, packaged the modem and router and sent them back.

During two different phone calls with mercifully competent staff, I told the reps at Dish and the debt collection department that I would need to space the remaining payments over two pay cycles, one after the end of October and one after the 15th of November. Over the weekend before Halloween, Dish Network pushed through a payment on the check I had used to set up my initial account! The payment was for $332.50 and was listed online under my pending transactions on October 29 and 30. It came out on October 31. This morning, at 8:22 on November 4, I found another charge, completely unauthorized, made by Dish Network on that card, this time for $220.00.

First, the Dish Network salesman made promises that were not kept, i.e. that you could DVR two channels on two different televisions when you can't. Second, the technician who installed my Dish Network reak of alcohol and never installed the wireless adapter which allows for the included Blockbuster Movie Pass. I called them numerous times and was given the run-around. Each time the service tech was suppose to fix the problem, he never showed up. I called the national office and was told that they would mail me an adapter, which they never did. I am done with Dish Network!

I gave them 1 star only due to the fact that I had to in order to submit this, but they clearly don't deserve any.

I am so frustrated I don't know where to begin. I spent literally hours on the phone with Dish Network's customer service department today. Every time I call, I was either disconnected or hung up on. I placed a call to their customer service number this morning (11-1-11), with a very simple request of moving our Dish services to our new address. After the call, I received some e-mails that did not make sense. I called back and thought everything was straightened out, until I received further e-mails thanking me for ordering services I did not order. I again called back to speak with a supervisor. It took over two hours just to be connected to a supervisor. I had to call multiple times because every time an operator transferred me to a supervisor, I was disconnected.

Finally, after two hours, I got through to a supervisor. Again, I thought my issue was solved until I got another e-mail, this time confirming the cancellation of an order I did not cancel. I called again. Again, at the end of the phone call I thought everything was resolved. Then, at about 11:15 this evening, my husband and I were watching TV and a message popped up on our screen saying something about our programming being deleted. We went into our DVR programming only to find that it had all been deleted. We did not do this. We were not even holding the remote!

I called again, this time it took over an hour to reach a supervisor. Again, I was disconnected multiple times and two operators hung up on me. I was basically told that we must have accidentally erased our programming. As I stated before, we were not even touching the remote at the time this happened. It was about three feet away on the table. After being disconnected several more times, I was finally transferred to a supervisor in the technical department. She answered the phone, said her name was Jill and then,she disconnected on me. I called back one final time and asked to be transferred to a supervisor in the technical department and I was again disconnected. It is obvious that this cannot be resolved through Dish's customer service department. As for the star rating above, "0" is not an option. I had to select at least 1 star to continue. They do not deserve any star!

I used to have two receivers for several years from Dish Network. I hardly ever watch TV, I only use it when my son visits. Therefore, I decided to cancel one of the receivers in May of this year 2011.

On June 7th, Dish network took 234 dollars from my credit card account. According to their customer support, it happened because I had setup automatic payment and, even thou it should never had happen, their computer automatically deducted the cost of the second receiver from my credit card account setup for automatic payment.

Well, Dish network sent a box for the receiver and I returned the receiver. I have an email confirmation of them receiving it. However, they never returned or credited the credit card for the 234 dollars and some change.

I've been lied to, once too often about monthly charges. I read where lost of others have got it bad. Dish only wants the money, thinking nothing whatsoever about it and it does no good to call and complain. They are out of reach from being dealt with, unless you live in Bombay. There is no consequence for Dish, they can pull anything they want and get away with it

I have DISH Network too and they are downright pitiful with their customer service. Their equipment is shoddy and they will not honor their own contracts. But what I cannot understand after reading a lot of these complaints is that I do not see one where anyone has filed a complaint with the BBB or any of their federal or state regulatory agencies. Flood these 3 bureaus with complaints and sooner or later, maybe they will get the message and do something with this company. Right now, I am waiting on my contract to expire and "fire" DISH Network!

I have had Dish Network for several years and have not had any serious issues until today. Dish could not come to an agreement with one of our local channels and as of today, they have suspended programing. I understand that they are trying to negotiate with this channel, but this channel is also our NBC network so we have no access to NBC. I called customer service last week before programming was ended and the guy I spoke with said that they would be able to provide me with a NBC station from somewhere else that would have been fine. I called today and they said that there was nothing they could do, so now I can't watch any programming on NBC.

I feel this is a terrible customer service as I pay over $100 a month for their services, so I would like to have the big network channels that evening shows come on. They offered to give me so much off my bill but I told them not to worry about that because I just wanted the channel that I pay for. I will give it a few days then switch to another TV provider. I'm not sure how long I have on my contract, but I am not willing to pay a cancellation fee since they have failed to provide me with an alternate option.

After returning DISH's equipment as requested, they then charged me $15 on my bill for the boxes and shipping. Nothing was said about any charges for returning their equipment - another $15 they made off of me.

The man who installed the dish just left with no help and no complete service. He did not know anything about the blockbuster streaming. Basically, he just installed to his time frame and offered no help with programming or basically nothing. I am visually impaired which makes it even more difficult for me and upsetting to say the least. He just told me to look it up online.

Ten days after having Dish, I did not like the program and I could not get the blockbuster on demand. Dish refuses to close my two-year contract or they threaten credit report for 420 dollars or pay that amount to get out of contract.

While calling about a problem, Dish talked me into upgrading to one more receiver, and go DH. An installer came out and then said that he had to put another Dish up on the roof. There are already two up there, on both sides of the roof. The last time they came out, the installer said he had to put another one up there to get a better signal even though all I was doing was changing from living in the apartment to the larger part of the house. I said that since there was one on each side of the house (one active and one disconnected), he should just use one of those two spots, not another complete installation of a whole new dish, or he could do it if he took the other two down.

The installer said that this was a refusal of service, so he simply installed the new HD box to the other room, and showed me how it worked, then left. I then discovered that the one in the living room isn't even connected to the DVR.

Dish tells me that I have to pay another $65 for a service call to get this and if I refused to let the technician install something, that is a refusal of service. They will not listen to my not wanting a third dish up there, a few feet away from the one. It is ridiculous to have a new one up there every time an installer comes out and that they should at least take down the two disconnected ones.

I have tried to talk to them for months, now. So, no HD, no DVR in the living room (only the kitchen now, not the other two rooms). I still have one inactive dish sitting on my roof, with the one active on the other side.

We had service with Dish Network for about 10 months until my husband lost his job. He was out of work for a few months subsequently. We have an 8 month old and a 7 year old and since satellite was a luxury not a necessity, it was the first thing to go, so we cancelled our service. We received a letter saying that we had X amount of days to return the equipment and no charges would be made to our account. We returned everything and got a confirmation email on Oct. 18 stating that they had received everything.

On Oct.29, Dish Network debited $280 from my account, which I did not give them permission to do. I called Dish Network and they told me that they didn't need my authorization and that since they had my debit card number, they could take it out anyway. The only reason they have it is through me making payments through the automated system, which is only giving the permission to do a one-time debit. When I called to dispute this with the bank, they advised me to contact Dish Network and have Dish Network give the bank an authorization code, and that the money would be credited back to the checking account.

I called Dish Network back and they did a conference call with myself and my bank, and gave them the information to get the money credited back to the account. I spoke with Corey ** from Dish Network and she said that she took care of everything. The bank said that it would take about an hour to update. A couple of hours later, the money still wasn't credited back to my checking account. I called them back and they told me that Dish Network still hadn't sent the money back.

We called Dish Network again and they told me that they weren't going to credit our checking account back because that's not what they do. I explained to them that they had already called the bank to set everything up and they then transferred me to a supervisor. When he got on the phone, he was rude from the beginning. He lectured me about paying my bills (I have been out of work for 2 months). He then told me that he might try to get half of our money back but that he wasn't going to put in a request for all of it. I asked him why they did the conference call with me, them and the bank, and then they gave the bank an authorization code if they didn't have any intention of crediting the account. He told me that they didn't have authorization codes. I told him that the first person I had talked to gave me the authorization code so I knew that there was one.

He then told me he just wouldn't try at all to get me a refund. I tried to explain to him that I just wanted to know what that number was that his employee gave me but he cut me off mid sentence and told me that if I kept asking questions, he wouldn't try to help me. I asked him to let me finish my sentences, but he told me that he would hang up on me. He kept holding that refund over my head and threatening me with it. I have filed a complaint with the Better Business Bureau and my bank has also filed a claim with Dish Network as a fraudulent debit. We never signed anything saying that they could take money out of our account unauthorized and they never explained this over the phone. Once everything is settled, I will never do business with them again.

I would like to know if there any complaints against Dish Network, which is a satellite TV service. Apparently, they are incapable of delivering a signal when it rains or snows. However, this bit of information was never communicated to me or any customer of theirs that I have talked to. Given the weather here in MA and other states where it rains and snows, it seems unreasonable for them not to alert customers prior to signing a 2 year contract with a $400 early termination fee. I would never have signed the contract if I was told that poor weather would affect my TV service, after all, when do we like to watch? Exactly when it's raining and we cannot be outdoors.

When I called Dish Network to cancel the service and asked that they waive the $400 fee, they refused. I was transferred to supervisors and spoke with the execute team at Dish Network national conflict resolution center. I was told that they would cancel the service, but I would have to pay the fee. My position is that they had broken the contract by not telling us that they could not deliver service. Since they are unable to provide services when it is raining or snowing and they failed to disclose this fact, it seems unfair to me to be charge the early cancellation fee.

Please advise me of my consumer rights and what can be done to stop Dish Network from conducting business in this manner.

DISH struck again. Yesterday, another channel was moved from standard package to a higher cost package. The Travel Channel follows Court TV, Rural channel, in exchange for another shopping channel. They just boosted my rate to $5 a month and I am getting less. We live in an area where direct TV or DISH is the only choice, no over-the-air broadcast or cable.

I was called by a representative from Dish Network, who had all my account information. This individual told me that my current receiver won't work because of change in satellite position, so I need to upgrade my Dish receiver. I was promised that one will be sent to me in 5 business days and a technician will call us to program it. I was kept on the phone for 45 minutes and was asked for my credit card number at the end, informing me that there will be a one-time charge of $49.50 which will be refunded in the monthly bill. I refused to give my credit card number over the phone and disconnected the call.

I called Dish Network and asked about the call. I was informed that they did not call and there was no open order. When I insisted to know why so much information about my account was available to the caller, I was told that one of their retailers may have called us. I believe that Dish Network shared our information with their retailer to force us to buy the equipment that we didn't need or want.

They took a $91 payment twice for my service on the same day. Now they tell me it will take 10-12 days for them to reimburse me. In this day of technology, this is unacceptable. It took only one day for them to make their mistake. No one is able to tell you why it takes them so long to reimburse even though it is showing on their system as a mistake. Unbelievable!

My experience is pretty bad for the last 4 months. I have put myself on the "do not call" list and every 30 days, I have to do it again. The last 2 months, I have called and talked with a manager and still it happens. I can't get through their heads that I don't want and never will have Dish. My numbers are also on the don't call registry and it still happens. Today, when it happened again, I called again.

My experience with Dish Network has been I believe the worst possible programming. They are replaying the same programs over and over sometimes twice in the same hour. I did not subscribe to Spanish programming but they put one in the mix. They are showing of movies so old and yet they have a classic movie channel in another package.

But for me and others that subscribe to this particular package have received some of the most inane program selections that are just there to fill broadcast time and they still demand top dollar, and their programming is no better than their competitor who is just about identically bad. With just two broadcasters, they are more of a cartel in the way they operate.

We had purchased the service as a package from CenturyLink and decided to cancel our Dish service because of increasing costs and more advertising than entertainment.

When we cancelled, they required us to go up on our roof and remove parts from the Dish for return. Additionally, they sent call tags for the controls to be returned. Recently, my wife receives a collection letter from a company demanding payment of approximately $32.00. We did not know what this was for. My wife called and was told that it was for freight. They told her that they were very sorry but there was nothing they can do and then transferred her to other people that told her the same.

She called both Dish and CenturyLink and got the same run around. There was never an indication that we had to pay the freight to return the devices. They came and installed them and we stayed the length of the agreement and yet they wanted us to endanger our well-being by going up on a roof to get their parts.

We will take every effort from now on to tell every person we know about the deceitful ways they do business, this is both Dish and Century Link. We will tell at least one person that will tell others and this will add up to over 200 people who will hear about the poor business practices of this company.

All I ask is for them to respond to me. I sent email to care@dishnetwork.com. I asked how much penalty must I pay to cancel them and what equipment is to be returned. That's simple.

I have a senior who has moved thrice to different states. She can no longer pay minimum bill and does not need the service. At each place she moved, she lived with her children and they already had the service.

On October 19th 2011, she spoke with a very unprofessional representative who said that if she closed the account, they would just take the early fee $250 from her Visa. She refused to allow her to speak with another representative. The senior asked for a supervisor, then the representative told her to call back and hung up the phone on her. This lady needs help and would rather not eat or buy medicines to keep her good credit. Please help. I know there are quite a few senior that are in this situation. At the time they signed the contract, they were able to pay their bills. Due to the government cut backs and the economy, they are really facing hard times and Dish is just not in the budget. Is there any help for them? What can we do?

DISH Network has no intention of giving customer service There needs to be something done about their advertising. They advertise on the radio that they are the leading sports provider. They took MSG network off-air because earlier, a representative said that the cost would cause a double-digit cost to the customer if they met MSG's demands. According to the latest service rep, I had to get HD on the other satellite because that was the satellite that carried MSG. I got an HD receiver installed, and still did not get MSG. DISH is a scam artist company. Not only do they advertise misleadingly, but they also lie. Someone should have the FCC pull their license.

I upgraded my Dish Network receiver to a DVR and it was professionally installed. I noticed, a few days after the installation, that the phone line from the back of the receiver to my home phone system was not making a connection and I could not order PPV channels or have a caller ID work. Later, the whole phone system went completely dead until I unplugged the Dish receiver.

I called Dish customer service, and they ran some diagnostics and determined the receiver to be faulty and sent me another one. I hooked it up and it worked fine, except that the phone line is still not connecting. I plugged a phone to the same cord and jack that we were using for the receiver and it worked perfectly. I called Dish Network and was told I obviously had a faulty phone system and needed to get it fixed. I objected, saying the phone was working so the receiver should be working.

The first technician could not resolve the issue and put her supervisor on the phone and he was no help either. Even if I paid a technician to come to my home and certify that the phone system was not the problem, they refused to reimburse me for that service. I was told by technician named James that I bought Dish Network service to watch TV and that the phone connection shouldn't concern me since I could order PPV over the phone myself or online. I argued and threatened to expose this and was threatened by James with a law suit. I am not stopping here. I plan on posting this where I can so send your boys after me, James. He also refused to connect me to his supervisor. Needless to say, I'm ending my 15 year service with Dish Network.

I am in the Milwaukee, WI area and every "local" call listed in the book gets transferred to "Ian" (E on) every single time and couldn't help me "because my number didn't appear on his caller ID box." I asked for the "claims" dept and got recording wanting my phone number. I called back another office in Wisconsin and again got Ian in Michigan and asked for his supervisor ("Brenda" came on the line and unfortunately, we were "disconnected" because she said they were sales only). I am forwarding this incident to the corporate office, just in case "Ian" reads these emails as well. I can't stand his snickering voice and his sarcastic voice tone to assist in my call any longer.

But I am filing a claim because Dish installed a dish (without my permission or knowledge) on my property with a recent roof at **. Obviously, at some point DISH came and moved that dish off my roof (overhang over the porch) and placed it along side of the (brick) building. With the moving of that Dish, it appears the installer put the ladder on the gutters over the stairs at ** (as there is ladder marks on the gutter the Home Improvement guys pointed out. The installer must have started to fall and pulled the entire gutter away from the frame of the house.

I don't live there and didn't notice the damage until the porch was recently replaced. The water has been running between the gutter and frame. I can see all the nails sticking out where they were attached to the house. The Home Improvement companies quoted about $200.00 bucks to fix the project. It's been weeks now and I can't get a response from Dish from letters to Wisconsin and calls to "Ian" and Michigan. I will be getting the damage fixed today; I took excellent pictures and will be submitting the claim to the corporate office for reimbursement.

On October 1, my wife was on DISH Network's automated system trying to get the amount due on our bill. She hit the prompt to do so and our card was automatically charged the full amount of $170.00. We immediately got hold of a customer service associate on the phone explaining to them that we did not intend to pay that amount on the phone. I was planning on paying $100.00. The associate told me that he was sorry and we would refund it back to my account but it would take up to 3 to 5 days for it to be back on my account. Well on October 15, my wife called back in to make sure that the refund was done because it had not been put back in my account yet. The associate informed her that it was refunded and should be back in no later than the 17th or the 18th.

I called in at 8am on the 17th because it was not showing pending on my checking account, and was told that the refund was rejected by DISH Network. They said that $170 was what the entire bill was and that they could not refund a bill once it was paid in full. Remember now that two other associates had already told us it was refunded and would be back on my account in 3 to 5 days. They are telling me today they can only refund the amount that is overpaid which is the $83.00 I paid the same day after they took the $170.00. This, in my opinion, is wrong, deceptive, fraud, and just plain stealing. I was told by no one till today that the refund had to be approved by their corporate office, and they declined the refund because it was the total amount of bill.

I argued that on their website all I needed to pay was $83.00 not the $170.00, and they told me that there is nothing they are going to do. Then the associate told me today that it will take another 3 to 5 days for the $83.00 to get back on my account. I do not know about anyone else out there, but to have $250 tied up and taken without my permission, and I have a wife and 3 kids at home, is going to be tough.

I contacted the DISH Network customer service department to discuss the $5.00 "TV2 Receiver Connection" fee. I told the representative that I only had one television and would like the fee removed from my monthly statement. I was told that it was actually a fee due to not having the receiver for my television connected to my phone line. The technician who set up the connection to DISH Network did not inform me of this at the time of installation.

The representative suggested that I run a connection to a phone jack, which is across the room, and I told him that it was not an option. The representative stated that the only other option I had was to set up my account for auto-pay and the fee could then be removed. I again told him that it is not an option because I do not want someone else controlling when my bills are paid. It is my responsibility to make my payments. I also contacted DISH Network's feedback@customermail.Dishnetwork.com and received the same reply.

I cannot get any kind of customer service just about every month since I stated with Dish TV. I have had problems and unless it is resolved by a telephone discussion, they will not come out to fix it. My last representative stated it was obviously my satellite [fourth call in 3 months] being out of position but because the unit was working that exact second they would not authorize a service call. I beefed the service and got called by a service rep that harangued and harassed me. She refused to listen to me and refused to allow me to speak to her supervisor.

I'm exceedingly unhappy and Dish TV has no idea what customer service is. What is worse is the telephone tree that you must navigate in order to get to talk with someone that takes about 20 minutes and then when you think you are going to talk with a live body the line goes dead. Of course the service rep says that never happens to her.

We bought a new TV and we called DishTV to help us program our dish remote to our new Sanyo. We spoke to a technician who was nice but she was unable to help us (even after going through all of the troubleshooting). I asked her if I could speak with another technician. As I was asking her, she said that our phone connection was breaking up and she hung up. I called back and spoke with a guy who claimed to be from the "Advanced" section (like a manager), but we found out later that he actually was not. Anyway, same problem with him, he couldn't help us and he also suffered from phone connection problems and hung up. (FYI: we never moved from our den the whole time we were on the phone with them and we never have the problem of dropped calls).

Anyway, we felt that was not a very professional manner to handle calls, so we called yet again and asked to speak to a manager. Jerry **, was short with us from the beginning. First of all, he was hard for us to hear b/c of all of the background noise on his end. He said it was b/c it was a call center and "of course it was going to be loud," he snidely told us. While I was explaining to him about the issue with our remote, the "dropped" calls and the fact that we still did not have a working remote, he continually interrupted. He told me a few times, "I don't care about what happened with the other technicians, what is the problem with the remote?" The entire explanation on my end took less than two minutes but he constantly interrupted like he was in a huge hurry and could not be bothered. I remarked to him, "Please don't get snippy with me. I've already dealt with bad customer service enough tonight." Then, he really went off, so my husband grabbed the phone from me. My husband asked him if the phone call was being recorded. Jerry told him no, so my husband asked him to have it recorded and Jerry said that that was not possible. So my husband said that we would record it on our end with our phone. And Jerry said that no, that would not be authorized. My husband, a former police chief, said that, yes, it is authorized if I tell you that I will record it. Jerry then said a string of ugly words and hung up on us.

We do not believe this. We don't usually get into it with folks anyway, especially like this. So my husband is angry and insists that we call again. I am just frustrated and start Googling direct TV. So we call again and ask to speak with a manager and we talk to Lisa **, and first she tells me that Jerry is in a different office, then later on the phone with my husband, she tells him that they are in the same office, so who knows? Anyway, she tells us that she will send an email to Jerry's supervisor. Since she is at the same level as Jerry, I don't feel comfortable with that, so I ask if there is anyone higher than her that I can speak with. She says that no, her supervisor is not in. I ask her when he will be in. She says that she has no idea. I told her that ''that does not seem right.'' She tells me that she doesn't care how it seems I just have to take the email or leave it. My husband talked with her for awhile and he asked if he can record it, she says no and hanged up. I have only had DishTV for 6 months but I want out of the contract. I used to have DirecTV and never had these kinds of problems.

I hate to post negatively about a company. I almost never do. But this is absolutely absurd. Don't get Dish! First of all, they use vendors to make their sales and install their product. And their vendors will tell you all kinds of lies. Secondly, I have had them for about 10 months and wanted to entertain the possibility of leaving them. So, I phoned to request how. They discussed a contract, which I never signed or received. I asked for a copy of this and explained I save all documents. They claimed that if I didn't sign it, I'd have to pay a $100 activation fee (which I still don't understand). And if I did, they'd send it to me. Well, I got it and it was forged in three locations! So obvious were the forgeries. They actually misspelled my name each time!

Dish is saying I owe them $100.03 from over two years ago. I have not in any of that time gotten a bill or with that amount of time a phone call or a collection notice. What happened is that I quit two years ago because of billing problems. I pay for my mom's service and even with two different bills and checks; with the checks stapled to the correct bill they would put both on one account.

With the new automatic payments I wanted to try again, but I can't get this old charge taken off and no one will even look into it. That's what the computer says, it can't be wrong. The time it takes to talk to these people and the lack of trying to help is terrible. What about trying to help the customer and not make them mad, they want to tell everyone in the world do not use Dish.

My receiver box was bad and Dish sent me a new one. I was out of town when it arrived. When I returned, I sent the faulty box back to them via FedEx. In the meantime, they suspended my service because they had not received my box yet. I was sent an e-mail to confirm they received it. So, I called in wanting to get my service restored. I was told earlier that I would get compensation for the time that we were without service. When I asked how much would come off my bill for being without service. I was told $0.24. So, I asked the customer service rep how he arrived at that amount. He said that is what was promised. I asked the rep to let me speak to a supervisor.

Matt (supervisor) took over the call and was very rude. I asked him if he was familiar with my account. He said that he was looking at it. I said that if I am only entitled to $0.24 per day, then my bill should only be $7.20 a month if that is my daily rate, multiplying 30 times $0.24. But my bill is $18.50 per month. He said, "That is what you are getting. And if you don't have anything else to complain about, that is it." While I was still responding to him, he hung up on me, although I was still courteous and never got rude with him.

I spoke with a sales representative at length regarding pricing and services. I was quoted $39.95 per month for HD and DVR. I was told that a processing fee would be applied and that the monthly total would be $40 to $45 per month, and that it would appear on my first bill. I was also told that Internet through CenturyLink would come out the same day as the TV (October 8, 2011). I had to call CenturyLink and have it set up (on October 14, 2011, when the Internet was installed).

I checked my account on October 13, 2011, and $100 had been taken ($50 for the first bill and a $49.95 processing fee). I called and was switched from DISH Network to Better TV, which is their processing center. I was on hold for an hour of the 2 1/2 hours I tried to speak with people about the disparity in services offered and billing practices. The HD was now extra, and my bill is going to be more than $50 per month. Orders for TV and Internet service through DISH Network were incorrect. To discontinue automatic withdraw for the account is going to cost an additional $15 per month. I am very, very disappointed with how DISH Network deceives new customers, offering promotions they do not honor.

My husband and I have been given incorrect information by Sales and Customer Service Representatives of Dish Network. I used Dish Network's live chat yesterday to talk to a Customer Service Representative in regards to our account. We express mailed our payment last week, and I wanted to let them know that.

I also called the previous week to let them know. The representative stated that he would note on our account that the payment has been mailed and that I did not have to worry about our service getting interrupted. However, our service was shut off today.

Since we signed up with Dish, we have had several problems with representatives. For example, we were told originally that we were going to get 2 HD DVRs, but we only got standard definition boxes. We tried to rectify the situation, but we were told that in order to get the boxes we were promised, we would have to pay for each box. We were told that there was nothing else we could do and to try to talk to the sales company that set us up with Dish to see if they could help. The sales company told us that they were surprised that we were referred back to them and that there was nothing they could do.

We were also told that we qualified to get free DVR service. This is not the case as we pay a monthly fee for it. We spoke to a representative about that as well, but we were again told that there was nothing that could be done about it.

We are very unhappy with Dish, specifically with Customer Service.

Hidden contract--they didn't explain about the contract or hidden details, then when you go to cancel, they charge you an outrageous fee plus for shipping equipment back. Also, if you can't afford to turn off, they cancel the discount you were getting and charge you full price for the same services--over double. They rip you off in another way. Yes, you can downgrade.

So at home, sick, growly and wishing for a hot soup and a cold compress for my head, I get this crazy idea to call my Dish network provider to see what new bundle packages are available at my new residence and get it set up. A few days later, after I sent the above information to Dish press office and customer care, my service got mysteriously shut off. I called and Dish said it was TDS's (my bundle telephone carrier) fault and refused to turn it on even after they acknowledged with a TDS tech that my shut-off date was 10/31/11. I had to call back during "regular" business hours to get TDS to repeat what their rep said last night in order to get my service back. Dish said and I quote, "We can't explain how your service got turned off, but it doesn't matter because I turned it back on." Doesn't matter?

My concern is Dish Network asking for a credit check over the phone, wanting a social security number and a credit card. When I told her I wasn't giving out any credit card information, she said it was just for collateral for the box, in case I "steal" it. I said what good is the box without the programming?? She couldn't answer and it made me realize I could be dealing with a scam.

I have Dish to watch Indian channels. A while back, all the channels were moved from 6xx and 7xx to 6xxx, and they never informed us. When I called Dish, they just said, "Sorry, we moved the channels." Aren't they supposed to let the customer know in advance that they are moving the channels and inform us of the new channel numbers?

After 15 days or so, I started missing channels. When I talked to the customer care again, they said that they moved the channels from 61.5 transponder to 118.5. Now, I am missing those channels until the Dish person comes and manually moves the dish to point to the new transponder. I cannot even record the programs to watch them later and I am missing all those programs. Before shutting down the channels or moving, aren't they supposed to point the dish to proper transponder so that customers do not miss programs?

I am getting overcharged every month despite showing the written chat transcript that charges will be less, and I have showed the transcript to Dish Network. I was told Dish Network transcript is not enough. They said, "The agent you signed you up with for Dish Network made a mistake and we cannot offer you any lower amount." I talked to 3 different representative and they all told me, "We cannot give you what was originally offered."

I am being cheated and lied to, and on top of this, I am told, "You are in a 24 month contract," so I will have to pay $235.00 per month for the next 24 months or there will be early termination charges.

When I began service with Dish Network, I was told I would not be charged for a DVR and that it was free. I had already told them that I didn't want it, because I knew I wouldn't use it. But I let them install it, since it was free. I never used it.

Also, I sent them a payment on 07-15-2010. The payment was due on 07-18-2010. I received a call from Dish Network on 07-25-2010 saying that I had not made a payment. So I sent them another payment on 07-30-2010. My first check came back, and they had torn it and the envelope and sent it back damaged. They never called and told me they had torn the check, so I had to put a stop to it.

I was charged overpayment for months for a DVR that I was supposed to get for free and never used. And I had to put a stop on a check that they had in their hands (It cost me thirty dollars to do so.), when they have just told me they had ruined the check.

We have had 2 receivers for 4 TVs for several years. Since March, two of the TVs stopped working with the DISH remotes. We called many times & asked if someone would come out but they always wanted to try to "troubleshoot" over the phone to avoid sending out a tech. Yet, I pay a monthly protection plan that is supposed to cover me for a home visit from a tech. The one time, my son came over to sit here for 5 hrs for the tech to come, but the tech never showed up. So we have been living with this issue and just continue to pay for the extra receiver and protection plan for the past 8 months.

Last night, I decided to call and try to get them out here again and spent 3 hrs on the phone with a total of 6 reps. The first one tried to get the remotes to work although I told her I just wanted someone to come out. After 1 hour, she said she was not able to fix the issue & scheduled to have a tech come to our house two days later. After hanging up with her, a 3rd TV that was working just fine prior to this call, wasn't working. All we had was a snowy picture & couldn't change channels. I called back & after talking to several others, I got a supervisor who spent another hour trying to fix what the last person had done to the 3rd TV. She was not able to fix it and because I complained loudly, she said she would do a "bump" and get the tech to me the next day so I didn't have to wait 2 days. I had someone come to my house and sit here from 12-5pm when the tech was supposed to come. The tech never arrived. So I called again and was told they never changed the date & the tech wasn't going to come until Wednesday as they had originally planned. I don't have anyone who can sit at my house on Wed for this so I'm still with only 1 TV of 4 working & I'm paying all this money to them for what? They don't put anything down in the notes that you discuss with them and it's so frustrating getting nowhere with these people.

I called Dish Network costumer service to complain because I had canceled my subscription by phone and when I called and asked how to return the receiver, they said they would send a box prepaid. I was never told I was going to be charged $15 for this. I was never told I had the choice that I can ship it by myself. When I called to customer service to complain, the person who answered it told me that he was very sorry and he would have the manager waive it. He made me wait on the phone just to come back and say that the manager wouldn't do it. I asked to talk to the manager. The manager said it was my fault for not reading an email that according to them, they sent me (I never received it)! The manager hung up the phone on me.

I overpaid on my final bill. After realizing this, I called them and they would not credit me the difference. As frustrated as I am about this, I am more concerned on how they treat our planet. I have a satellite dish that they installed three months ago on my front porch. When I called to cancel service, they told me I could take the satellite dish off myself and throw it in the garbage. They told me they do not recycle any of these.

I expressed my concern with a supervisor on how terrible this is for our planet. He agreed and continued to say it's about advertising. They don't want us to take it down because of advertising. They are hoping we keep it up, which is why they don't want their satellite dishes returned to them.

Dish's representative named A-1 put in a part that was to be free to me but charged me $35.00 for the part. It was to make the caller ID appear on my TV. When the part did not work, he refused to come out and replace or repair it. He told me I was to pay in cash for the part and gave me no record for the transaction. I thought that he was going to his truck to get me a record, but he left instead. I called him and he would hang up on me and then would not answer his phone. At one point, he did answer when I called from another number. He told me that he is not coming out and if I wanted my money, I would have to come and get it. He would not give me his address or when he would be there for me to come.

I saw where dish excelled in customer service so I dropped Comcast who I disliked for their billing problems. I signed up in January 2010 for a $24.99 package. They billed me over $34.00 then began taking $53.00 and more. They take it out of my account automatically. They required for new customers a credit card for the auto pay. I believe this shouldn't be allowed. Because of their mistakes on charges every month I was calling. This was unacceptable given it takes away from my lunch or work time or weekends arguing with dish. I got credits but it took so much time analyzing my bill to make sure.

Then I found out I had a "recordable" DVR. I didn't order it. I am too busy to watch TV much less record it. Nothing is that good. I called dish and said I wanted an exchange. I was told that I had to exchange it in Oakland Monday - Friday meaning I take a half day off work! Note that I was charged an extra $5 bucks for a year! I couldn't take time off work to exchange it. I come to find out 3 months later arguing about something else. I threw in my story. She said she'd send a non-recording unit and stop the extra charge. I made the exchange simply by mail. But no refund on all the bogus charges.

I've had nothing but problems with customer service telling the truth or knowing what they are doing. Then I found out I had a contract for 24 months. I have enough to dump dish without paying a high getting out fee.

I have Dish Network as the television provider. Channel TBS has been blacked out by the same TBS or by some other company. This is not fair for me as I am paying Dish Network for all channels.

I can't submit my complaint without giving a star but zero star is more sufficient, actually taking stars would be more accurate. I'm not a customer, never spoke with anyone, never requested anything. DISH got my mailing address and sent me a letter with, "Inside: the information you requested". The best part is (and least funny) it is addressed to Big **, and then my address that I don't want to disclose.

It's very interesting, definitely media worthy. Whoever sent it must be the dumbest employee. As for DISH, I guess the joke will be on you, when you see this on TV. As for the current customers, use this to bargain to cut you guys a discount for keeping DISH in business. Good luck!

I can't and won't give DISH Network a star. I have had DISH Network for 3 years and I have had nothing but problems. They did try to charge me $99 to come out and fix it but I told them that it would never happen. Every time a technician comes out, they find problems. I have had 5 service calls in the past 3 months. Everything has been replaced and I am still having problems.

The last technician who came over told me that the receiver #311 was a piece of **. I needed to call DISH and get the 211 box, and that would solve my problems. They said that they would send me the box but I have to sign up for another two-year contract. I declined their offer. Then, they said I could buy the box for $150 without a two-year contract. I just got off the chat line and the price is now down to $99, and then it still went down to $49. Are you kidding me? DISH, do you have a clue what you are doing? I have called the state attorney of Ohio and they are going to look into my problem. I also filed a complaint with the FCC. All I want is to watch TV without it freezing or distorting. I am going to look into filing a class-action lawsuit against them. Is there anyone out there who knows a good attorney? I wish I had done more research before I got involved with these people! I don't like being blackmailed. I have had it, DISH Network!

The DISH Network reps lied to me about several things. First, they assured me that they set up service in apartments all the time and that my apartment would work perfectly because it faces east. Well, when the tech came to set up services, he said that the dish had to face southwest (not east) and that they can rarely set up a dish in apartment complexes. Then, I was told that I would not be charged the set up fees if they could not set up a dish. They still charged me for the fees, even though they were unable to set up a dish. Then, they were running a special in which I would receive a gift card for signing up, whether or not they could install the dish. Now, they're telling me that I don't get that either. The customer service reps were rude and unhelpful. I have never felt so unappreciated as a potential customer.

They have used my credit card to open two other account in somewhere PA. So somewhere in their system, there is a leak. It was Dish Network's agent who called me that they have a special money saving offer going on and I know Dish Network do that often. They called from 1-818-660-0670 and I come to find out it's in Glendale,CA. I need action from Dish Network so it won't happen to somebody else. Also, Dish Network should not allow other parties to call in behalf of them. I want my money back for a total of $585.00. I did police complaint against Dish Network too.

I was paid on 10-22-11 and was disconnected on 9-27-11. No amount of arguing was done that I wanted my service reconnected, but this person, Issac **, would not do so, unless I paid $9.58 reconnection fee on a credit card. He was rude, and I was without TV service.

I was sick because I waited and argued on the telephone for 1 hour. My blood pressure went sky high. I was so upset that I was screaming and all he would say was, "$9.58 please."

I was watching TV, as a matter a fact, I was watching with my wife and kids as it started to slightly drizzle outside. All of a sudden, the Dish went out and it said "complete signal loss" on the screen. I was highly irritated and disappointed by the Dish satellite signal capabilities. Compared to Direct TV, it makes Dish look like a little toy because Direct TV signal does not go away when it starts to drizzle outside. I sincerely recommend Dish to step up their game because Direct TV will take over and no matter how expensive their packages are, people will still pay for it. They want good, reliable quality television and not some cheap "ghettorized" network.

I ended my subscription with Dish Network. I contacted them about how I could return the receiver to them. They cheerfully told me they would send me a shipping container. I sent it back not thinking anything. A month later, I got a bill for $16 plus for the shipping container. I was not told there would be a charge. I called and complained. They said they wouldn't write it off. I forgot about it and never received another bill from them.

Our zip code, 69346 (Harrison, NE) has Denver locals. Denver ABC (KMGH) on Saturday, showed UCLA vs Texas and passed on the Nebraska vs Washington game. ESPN picked up the Nebraska vs Washington game, and it was scheduled to show for zip code 69346 since ABC of Denver was not showing it. It was blacked out and zip code 69346 of NW Nebraska did not show the game. Crawford Nebraska is 27 miles to the East of Harrison and is zip code 69339. The customers of Dish that live there also have the Denver locals. ESPN was showing the Nebraska vs Washington game there. Direct TV in Harrison, NE with zip code 69346 also has the Denver locals for their customers and were able to show the Nebraska vs Washington game on ESPN. In Harrison, NE with zip code 69346 - Dish did not. There is a glitch in the Dish system for zip code 69346 when the ABC programming that is not shown and picked up by ESPN, cannot be shown in our area and is blacked out.

Many of the local folks that live in Harrison, NE with zip code 69346 had company and were about to enjoy the game. The company went home early to turn on the radio or find someone who had Direct TV in order to watch the game. Many of the local people here in Zip Code 69346 who have been faithful customers throughout the years are switching to Direct TV or getting ready to switch if Dish or ESPN cannot get this figured out. No one seems to care and so far nothing has been done. Any ideas?

I called DISH Network and said, "Hi. I have been waiting a week to receive my boxes to return my receivers and equipment. I was wondering if you could tell me when I might get them." Zach (Operator I.D.: **) literally said, "Are you sure you called the right number?" I said, "Well, you are DISH Network right?" He said, "Yeah." I said, "Okay, then I got the right place."

He began to tell me that he is from the sales department and could not help me with this problem. I asked him to transfer me to someone who could help me and he said that there was no one there who could help me and I need to call another number. I asked him to give me that number and he gave me the number I just used to call him! I explained to him that the number he was giving me, is the number I called when he answered the phone. He told me that there was no other way to help me. Why does he work there?

I moved and had my service turned off because I have not sold my other home yet. I thought I could use the $150 a month that I was paying them to help pay more important monthly bills. I have been with them for approximately 10 years. I have never been late on a payment nor had my service shut off. They always say what a valued and top customer I am when I call in. I called last night to restart my service after being off for a month and a half. I was told that I had to wait 90 days from my cancel date before I could restart my service or buy their equipment. I will not be punished like a child by Dish Network because I temporarily turned off my service. Dish, can you say goodbye to my $1800 a year? I can say goodbye to you and will never come back!

I have talked to one of the Dish network manager by phone inquiring issues about their Dish services. I have decided to cancel my account on October 15, 2011 because that day is the end of my contract. I have the services for two years. I have paid my monthly subscription with my credit card on time since Dish already have it to automatically charge me every month.

I am aware that I have to return the equipment and I am willing to take it to the areas near where I live. However, they say that they will mail a box for the delivery of the equipment. Inside the box, I will find a label to send it. If I choose to use the label and send it, Dish will charge me $15 or otherwise, I will have to deliver by post which will cost me more. I am unhappy with this management of customer service and look forward for a resolution.

CenturyLink bundles with DirecTV; we thought this was a good deal. We called Dish Network and they told us on 9/6/11 (approximately) that they also bundle with CenturyLink and that they could beat DirecTV's quote by $2.00 ($52.99). We thought this was great since we have been a long time customer of Dish.

We started the ball rolling. The guy from Dish told us that our services wouldn't change and he would add another DVR to our third bedroom "for free" and give us HBO and Cinemax for 3 months and NFL programs for a year - all for "free". This was all a lie since they haven't bundled with CenturyLink since August 2010. We got our phone bill, thinking it included Dish Network. It did not, and it wasn't any lower than it had been for years.

We called Dish, and they said that they did not bundle with CenteryLink and that we owed them $300.00 for the new DVR and that they could charge us a $150.00 installation fee if they wanted. So they scammed us. I couldn't believe that they would stoop to this level. We called and explained this to 3 different people at Dish and they are like Robots saying, "Sorry for you inconvenience, but there is nothing we can do."

We didn't even want to change our service, but they scammed us into it. They gave fake names "Steve" #TS3. They agreed that they had given us this deal at first, but since there is no bundle (which they said they did), the price is $88.99 per month instead of $62.99 per month. They more or less told us that we better not mess with them or they will charge us for a bunch of made up fees.

I requested Dish Network connection at my temporary residence on July 1, 2011. While signing for connection, asked the agent what are my options because I may not be able to keep a contract as I am getting married on Aug. 13, 2011 and I will have to consult with my husband on the TV provider option at my permanent home after the wedding. The agent's answer was not to worry as I have 60 days trial time.

On Aug 17th, I called Dish Network to exclude the international package, at the same time, inquired about how many more days I have to make a final decision. The service agent was surprised about my question and told me I do not have any time left and I have a 24-month contract. I was upset and asked them to research before they charge any more money to my account. Then, I received an email from Dish Network canceling my account. I replied asking if that is their method to resolve the issue. I received an answer that yes, everything is taken care of.

However, on 9/10, they charged my credit card for $375. From then on, I have wasted my time calling Dish Network to review the details and false promise they made while signing me up. Now, they said they cannot do anything but to contact Sterling commerce as they are the company. During these calls, I have always experienced different answers from different agents as usual.

My son was born 4 months early, which forced us to move due to medical expenses. We had just barely signed up with Dish Network and they told us just to put our service on hold, which we did. Now we find out that by doing so we forfeited all specials and discounts by doing so and have to pay the normal rate. I would cancel, but the cancellation fee is outrageous. Now every month I am calling on my bill, because they keep over billing me. This company is corrupt and I will do everything in my power to steer people away from them.

My husband received a $50 gift card for DISH Network. Having just moved into a new home in Marana, we thought we'd sign up with the service. I don't know who he spoke with the first time. When the service person asked for his social security number he was informed somebody was already using his social security number to open up not one but, two accounts!

One of the accounts was closed with a zero balance and the other account was active. Alan asked what was going to be done about it, since their company never checked the information thoroughly and now another person is using the DISH Network service with his social security number. It seems (at that time) all they cared about was opening another account and making some sort of a sales quota.

The service rep told him she would have to put him on hold and transfer him to another person who could further assist him. Well after 22 minutes on hold (nobody ever got back to him) he hung up. I urged him to call back. This call was answered by a person named Cheri, she was of no help whatsoever. Again we were put on hold and had to wait (at least 10 minutes on hold), we were transferred to a person named Virginia.

Here my husband had his social security number stolen and used by their company for their own gain and he was treated like the crook! I asked this Virginia person if they were going to do any investigation on their end. It was because of their company's sloppiness, stupidity, greediness, flat out don't care attitude. I asked Virginia who heads their fraud team. She just sat on the phone. There is no fraud team. Instead, it is up to my husband to contact the Federal Trade Commission to get the mess DISH Network made straightened out.

It doesn't sound like they're going to do anything against the person who is using Alan's social security number. As for the so called rep named, Virginia she has about as much people skills/compassion and understanding as pond scum. She was very rude and could care less what had happened. She wasn't going to do a thing. Aside from using Alan's' social security number fraudulently to open two accounts for another person they never even said they were sorry for their actions. It's because of their greed, wanting that sale and just plain old stupidity.

As a customer service supervisor, I must say they have the worst customer service. In fact I'd go as far to say they have no customer service. It sounds like a boiler room operation with a bunch of kids trained on how to simply answer the phone. As far as your star rating-This Company doesn't rate any stars just a big fat zero for using fraudulent information to open (and keep the accounts active). When the true owner of the social security number wants to open an account, they are treated like a crook.

Either get your Dish Network system up to standards (you've had long enough) or the next email will be to tell you where you can stick it.

I'm very disappointed with Dish network because I can't even see any of the HD channels and most of the channels that show in my first box. It's a living hell not to be able to watch T.V. on my vacation time. Also, I have a second box which I never used, and they won't give me a refund for the time I haven't used the box. I'm very unhappy with Dish Network. I'm disconnecting it.

Service with DISH was disconnected on August 19, 2011. A box was mailed to return the equipment at my cost. I called the 888 number to request a local business site where the DISH equipment could be returned. And Patrick referred me to a local agent at an address in Garland, Texas.

This agent had a different name and did not accept DISH equipment. I called DISH Network back and talked to Mario, who said there was no local return site except El Paso, Texas or North Carolina. I asked to speak to a supervisor multiple times and he did not refer as requested.

I have sent an email complaint to the DISH network customer service online. Businesses have a responsibility to handle both the installation of service and the disconnection equally, just as I paid my bills for over eight years in good faith. Obviously, this business does not value customers or customer referrals.

Dish is by far the best company I have been with. Then again, everyone here needs to learn to read something before they sign it. It's a great rule of thumb.

As far as customer service, they are good. There is a few that just don't get anything at all. I hope you can realize that most of your complaints are caused by your stupidity. You just try to find someone to blame but yourself.

I signed up for a Dish contract last year. Unexpectedly, the sling box that they used to patch into my DSL started taking over the whole connection. They blamed the ISP and refused to honor the extra service plan I had signed up for. I'm putting bids down on condos as I'm moving. There is only one that I know of that allows a Dish, I haven't been approved on that one yet. After explaining my situation, their customer no-service tells me they will still charge me an early termination fee, and $15 to send them back their equipment.

I had been a customer for about seven years. Initially, the service was inexpensive. However, you raised the price considerably (perhaps $23-25) over that time. The explanation, at least to most prominent one, was that for the second DVR and splitting fee, you had to charge for that now. For the first few years of service, you did not, which was a big incentive compared to DirecTV. Now there is no more incentive.

However, the main reason I am canceling is one simple issue: Dish Network would not replace a faulty remote control. When I originally subscribed, I was told that I lease all the equipment and that I would have to return it in a box if and when I cancel. About six years ago when another remote broke, you sent one right away. Then about six months ago when that same one broke, I was told you couldn't replace it unless I paid for it. Something about I would have to pay for the protection plan or buy the remote itself at full cost. Protection plan for what? It's your equipment, not mine. Customer service was not helpful at all. Usually, the phone personnel is very curt and standoffish. Ever since that call, I'd just been biding my time, waiting to see if I were moving to a new house to start new service then. But I've simply had enough of Dish.

By the way, once I canceled, the last three people from Retention (and or Customer Service) said you'd be glad to provide a new remote so I could start up my service again. Yeah, I bet you would. Too late, you had your chance. Say goodbye to this customer and his $1,200.00 in yearly subscription fees, all because you wouldn't send me a new remote that probably cost you under 10 bucks. Sorry.

Christopher **

One other thing (particularly about Customer Service): When I called last week to cancel, the guy told me that in order to cancel, I had to create a new PIN for my account. I said I didn't want a PIN, I didn't want to change my account (or make it safer or easier to access) and that I just wanted to cancel. He said I had to. I said, no and that if I refused, then I asked what was the consequence, which should have been to allow me to discontinue service. I specifically said not to input a PIN (he suggested the last four of my SSN, and I still refused) and said just to cancel my service. When I called back the next day to push back cancellation date to give lag time for my new service installation, the representative asked for my PIN. I said I didn't have one. He said it was my last four of my SSN. I was so furious that I had to disclose part of my SSN over a cordless phone. Your attempt at privacy and secrecy is counterintuitive. My problem, however, is that the first guy (the one who I canceled with) still input a PIN over my express prohibition. You will be hearing from me further on that issue.

I switched from TW cable to Dish Network for my TV viewing about seven months ago. Every time it rains, my TV goes out and the screen says 'lost signal'.

I have been calling Dish Network for as long as I have had it. At first they would tell me that my signal was fine, then they told me to call the installer that put the system in for them. I did not know how to get in touch with him and I should not have to. It should be up to Dish network to get the installer back out here.

Now they say my warranty is out and I will have to pay $95 for someone to come out. Seven months old and when it rains, I got no TV. What should I do?

We have used the services of Dish Network for almost 5 years, but it has been an unhappy relationship. Their customer service is almost non-existent and they make communicating with them as difficult as possible. We have suffered numerous fee increases over the years, but the most recent one is unbelievable. They actually increased our fees and reduced our stations. Our package use to be the largest, but they created an even more expensive one. They removed the stations we have always had and added them to the more expensive package. I don't understand how they can legally do this. There is something fundamentally wrong with a government that allows this kind of behavior in business. If you are thinking of doing business with these folks, I highly recommend that you review this site. Dish Network is unethical at best and blatant thieves at worst. We will be changing our service. I wish there was a class action suit against these people. I would participate. There is something fundamentally wrong with a government that allows a business, which is federally regulated, to arbitrarily increase costs and reduce services that someone has purchased and used for years.

I can't believe that a black stripe is at the top and bottom of my screen just because I can't get HD due to line of site issues? What will be next, only a slither of screen to view? How unprofessional, insulting and regulated is this?

I emailed Dish Network on July 18th 2011 to tell them that I paid in full through August but starting in August, I would no longer be able to keep my service.

They turned off my service the last week of July. I called on July 25th to find out why and they said that it was a mistake and that they would credit me the week which I paid in advance. A month later, they send me an early cancellation bill. I called them and six people put me on hold and then disconnected the call. Finally, I get ahold of a supervisor who does the same thing.

I would like this company reported and would like the early cancellation fee removed from my account asap. Thanks.

Where is the option to rate Dish in the negative? I had Dish Network for 3+ years and unlike other complaints, had no problems with service whatsoever. I purchased a house and moved; to augment my mortgage payment I rented out part of my home and cable/dish was part of the agreement, so I called Dish and talked with Walt about my options. He stated that I could get a 2nd receiver with a monthly fee or a dual receiver that would allow us to watch in 2 separate locations in the house. We discussed at length any charges that were associated with this change and I repeatedly asked about additional charges and was told there were none.

Then, while he was setting up the tech visit for the change, he found a $15.00 charge for the tech to come out. Walt apologized and offered to give me $15.00 in pay-per-view coupons for the error. The installation went fine and the problem occurred with the next bill. There was a $50.00 DishUp charge. When I called to find out what this was, I was told it was the charge to have the dual receiver. I explained about the conversations and questions and her response was that it was now on my bill and there was nothing they would do about it. I told her I was not paying for that. I had a balance of $81.99 approx due on the account and called in a payment with Dish.

2 days later, my service was disconnected I called and was told that I now owed $134.00 for service and past due. I asked how this had happened as I was just on the phone, live with a person 2 days ago and was not told any of this. No answer. I explained that I am only paid 2x per month and I could not pay that until later. They said fine, my service would stay off until I did. Then, I received a letter stating that my service had been disconnected for non-payment and that I would be charged a $230.00 cancellation fee plus $200.00 for non-returned equipment. Fine, you want to play that way? I will go somewhere else for service.

I called to get the boxes sent and they did arrive, loaded everything and sent it back. I received an email stating that the equipment had been received. That same day, I had a robo-call from Dish stating that my credit card that I had authorized only for the original installation would be charged if the equipment was not returned. I immediately called customer service and was told that they had my equipment and had not called me. So I played the recording from my cellphone back to them. He assured me that they had the equipment. I asked about the final billing and was told it was being generated.

On Saturday of that same week, I got a notice in the mail that they would be charging me for unreturned equipment. I called again, same thing. I then received a notification about charging me for a cancellation fee. I called and was told that since I canceled, they could charge. I told the woman I did not cancel the service, they did. She had no record of the calls and discussion about paying the balance at month end. How can you charge me for canceling when the company did the canceling? Then I got a call from a collections agency about the balance due and cancellation fees. How do you send someone to collections before you even send them a bill? I refused to talk to the woman and said I would contact Dish.

I called and they immediately transferred me back to this same collections agency. Insane. Today, I found a $230.00 charge on my credit card with no description except, one-time charge from Dish. I am disputing it now. I still have not received a detailed final bill from Dish and frankly, when I do, I am not sure that I will pay anything to them for this ridiculous mess. While I had service, I had no problems. Now that I have canceled, they are a disaster to deal with. Sadly, I had been recommending Dish to everyone for years and I hope I have not led others into this mess.

About number three on this page, zero is a valid choice. This is what happened: Today is August 3l, 2011. Dish Network will not come on. We watched Dish Network the night before on August 30, 2011 until about 10:30pm. I followed all the instructions on the screen. I called this number on the screen, 800-894-9131, and David answered. I told him what was going on. I went through all the techie stuff on his end with him. After almost 30 minutes, I was told that something was wrong and that a tech would come out here very soon to fix it --for 90 somewhat dollars. I did not agree that the charge should be my responsibility since the problem did not appear to be on my end. I already paid to watch TV.

So David agreed to "do me a favor as a good customer" and override the tech fee. Now the good part. Today is Wednesday August 30, 2011 and no one can be here until Monday September 5, 2011 between 12:00 and 5:00pm. Oh yes, we have to be home and over 18 or they will leave. I disagreed with the long wait and I am told that nothing more could be done. I asked for his supervisor. After several minutes, she came on the phone. Unfortunately, she had to agree with David that no more could be done. I would have to wait. So, do you have a supervisor? Yes she does, but she would like to help me resolve this. Ok, get someone here sooner. No, but I can offer to credit your account for the days that you don't have service. Really, does that need to be offered! That should be absolute, no "offer" made.

I then brought up the subject about my payments to Dish Network through my credit card. She asked what I meant. So I explained that the amount was to be the same until 2013, around $57 bucks a month but Dish took it upon themselves to use my card to increase my bill without my notification. When I noticed the increase on my visa, I called Dish and was told that I had been informed. Wrong. We then "agreed" to change my bill to visa to $70.67 a month. My original agreement was to pay $55.67 through 2013. Well, I was mistaken. So she now "offers me a credit on my visa starting now, today, for $10.00 a month for 12 months". Good, do it.

Now about service. No nothing more can be done. So I asked what if I wanted to set up Dish network some place else, when could they come? Tomorrow. Really? So why not send those guys here and they could fix my problem? Oh, that can't happen. It's not the same service. Why not? The TV has been working before they leave, right? I then was "given" to Samantha who gave me the magic number to call for their subcontractors in my area. David nor the other person were "allowed" to give this number to me. I had asked for it from them.

I hung up, called the number and can you guess? No one answers the phone. Well let's see, the number is a Lafayette, LA number only 30 minutes from here and it's only about 3:00 in the afternoon. Are they closed, too busy to answer? I called again, maybe I dialed the wrong number, same thing. I looked up the name of the company Samantha gave me in the telephone book. Yes, Satellite Country in book. Even the number, they don't answer at about 3:00 on a Wednesday afternoon. But wait, hope there's another number. 888-899-2064. Good. I called. Recording --call Dish Network!

I called Dish back at the number on the TV screen. Marvin answered. I asked to speak to the Samantha who assured me only minutes before that through their computer, I could talk to her again because they would know how to reach her. Marvin says that doesn't happen, that never happens and why would a supervisor's supervisor tell such a good customer like me such a thing? I don't know Marvin, tell me why. Well, Marvin can't do anything either and would I please participate in a telephone survey to let Dish know what a good job he had done to help me. No Marvin, I want to talk to someone to tell them about the other people I have talked to who wouldn't, couldn't and don't care that I paid for a service that I am not getting.

Dish said they want their equipment back after I canceled my service after four years. I don't have a problem with that however, if they want it, they need to pay the shipping charges for it. Just like if I want something shipped to me, I have to pay to have it shipped to me.

This is about fraudulent business practices. I would put zero in the rating but this site only allows one.

I read so many complaints and I notices my jaw was tightening as I continued. This racket is so lame. So many painful hours are spent in proactively attempting to resolve billing issues- they have us caught!

Even if you document each and every individual name that you can contact in these 45-80 minute calls, their records don't jive with what you have noted in yours. We are victims of fraudulent business practice!

There is no one to remedy these billing errors to the customers- you can write to: feedback@customermail.dishnetwork.com. But it is still them against the lowly individual and their "bait and switch" practices will continue. I pray for a class action suit- harassment by messages on TV, red alerts on bills and phone messages, all for a $5 charge that was misapplied over a year ago!

The irony is that when you dial in, the system recognizes our number to account and states that " you are thanked for being a loyal customer". That's ultimate slam.

By reading all of the posts here, it is obvious that there is no consumer trust in this company- how tragic! I suppose there is some comfort in knowing we are not the only victims, in fact too many to report!

I called to cancel service. I was advised that I would receive a box and return label, however, was not advised that I would later be charged a fee for returning the equipment. Had I known this, I would have requested an alternate method or used my free shipping from my self-owned business. In addition, I was returning an additional piece receiver that their technical support department sent me in lieu of a remote control replacement.

I just signed up for Dish network. I saw their advertisement for 19.99 a month then 24.95 the next year. When the technician left, I tried to watch some TV. That's when I was informed that all the programs I wanted like TNT, USA, ESPN were not included in my package. I asked for basic cable when I first called. The operator said they had a package for 19.99 a month for the first year. He never said that this package was below basic. If he had told me, I never would've signed up! I feel as though I have been misled from the very beginning.

So, I called Dish network to complain. The first person I talked to said I had a package that included the channels I wanted for 24.99 a month but somehow we were disconnected. I called back and spoke to another technical support representative; I asked his name & I.D. # just in case we were disconnected. He told me his name was Josh & his I.D # was **.

He then told me that the only package that had the channels I listed above was 29.99 for the first year then 34.99 after that. This is not in my budget and I told him that. He said I should cancel and that I would be charged an early cancellation fee. I told him that my service was just turned on; it hasn't even been half an hour yet. He told me it didn't matter, I felt as though he was being condescending towards me! I was very offended. He needs to learn how to talk to people without coming off with that smug tone of his.

I want someone to contact me regarding this matter, ASAP. My number is **. As I stated before, 29.99 a month for television is a luxury I can't afford right now. My son's about to go back to college and I have to watch my pennies. If y'all don't have a package for 24.99 that includes TNT, TBS, ESPN, NFL, I understand and I don't need Dish network. The channels that y'all are giving me for 19.99 a month, I get on free TV. I don't watch the Cooking channel or QVC! Thank you for your prompt response in this matter.

Rodney

I thought about signing up for Dish Hindi channels. I wanted to use the service for few months and then disconnect and connect back later. I was told there is $95 charge each time I do that and I have to return their receiver.

I decided to buy my own so I bought one from craigslist. I called the customer care (cc) and they have by far the worst service ever. Hold times are long and representatives are polite but the end result is bouncing between departments and no result.

Anyway, they activated my account and gave another number to activate the receiver. I called them and spent hours of troubleshooting but in the end, it is always "we think we need to replace your receiver, it may be faulty". I was convinced and thinking I got ripped off from craigslist. I placed an order for new receiver and of course I wanted to buy one so I paid $50 for receiver and $25 for shipping. They credited me $20 to compensate for shipping, which is nice.

Days went by and I didn't get the receiver. I got frustrated with long cc calls and cancelled the service a week later. Next day, the receiver arrived so I called back again and re-activated the service at no charge. So far, so good.

I called to activate the new receiver and again spent hours trying to troubleshoot and explaining my situation, I got same nice reply "we think we need to replace your receiver blah blah" and that I can pay $95 for service visit or buy a service plan for $xx pm. I was so pissed that I finally decided that heck with Dish. I don't need it so bad. I cancelled the service again and they told me that they would charge for the time I had service activated no matter if I haven't got a single channel that I subscribed for all these time. And that I have to pay for shipping $15 to send back their junky equipment.

If you are reading this, then please take my advice and rethink Dish. They suck no matter what they offer. You will realize soon as you get through their cc.

I give them one star only because they do have good content, and the HD is good. However, the features and customer service leave much to be desired. For example, I have AT&T U-Verse now and I love it because with one DVR, I can control it from any room in the house. I can watch different shows on any television sets, and record up to four shows while doing all that. With Dish Network, you would have to pay extra for a DVR in each room, and even then couldn't share between the rooms. So, you end up paying more in the end for the same features you get with one DVR with AT&T.

Then as far as customer service goes, I cancelled after just one day because of the lack of features and lack of user friendliness of the interface. Fine, I paid the cancellation fees, but they charged it to the wrong card. I ended up with a bunch of financial red tape to go through to get things corrected, and they refused to correct on their end. So, will I ever go with Dish Network again? Not a chance in hell. I'm a features kind of guy and Dish Network lacks in this area. Not to mention the unwillingness to correct their billing error.

I have had Dish TV for only about 3 months. There is not a day that goes by that I have not had some kind of issue. Right now my 2 year old LCD tv in the living room will not work AT ALL. The bedroom tv's remote will not switch channels. It is stuck on the same channel. This is only after not working at all for over 12 hours, to not even allowing the guide to work. And yes, I have changed the batteries. It automatically switches channels after being on for a few hours, then goes out altogether. And of course it goes out every time it rains. I live in Florida so that is almost every day in the summer. I was told one night after calling in 3 times (this time it would only work for 15 minutes at a time), that the data was bad and I would have to pay either a $95 service call, OR I could sign up for a $6 per month service plan. This was only after having the dish for a little over 2 months. Oh and of course it only quarantees that it will work for 60 days! My question is how does this company get by with operating such a scam ? Magically the tv worked the very next day, until the rain....

Our satellite TV stopped working randomly throughout the day. We would be watching a TV show and in the middle of it, the satellite would stop working. I called to get help. After I spoke with different people on several occasions, I was told that they needed to send a technician to my house but that I would have to sign up for a protection plan to have someone come to fix the problem. I asked why I would have to pay more money for a protection plan when I am already paying $61 per month for a service that I am not receiving. The customer service representative told me that if I wanted my service fixed, I would have to buy their protection plan. I asked why I should have to pay them to fix the problem so I can receive their service that I paid for already. The representative just kept repeating that I would have to buy the protection plan. I asked to speak to his manager. He put me on hold for more than half an hour. I finally gave up and hung up without talking to the manager.

Basically, I was lied to by their Customer Service Department on three separate occasions yesterday. We had always been pleased with the service up to recently, more than three years, but something has definitely changed within this company and they have lost any/all honesty or integrity, if they ever had any. We ended up cancelling our service. At one time, I would have recommended them but now, I would suggest you find other service providers.

There are no financial damages, or better not be anyway. They will send me the boxes and I will return their equipment. Mostly, I am disgusted with their tactics. I will just choose another service provider.

Anything you send to ATT does not get sent to the Disk Network which is billed through ATT.

I couldn't cancel the connection even thought the billing addressed was changed to my wife since the name on the account was deceased. All information on change of address was done last year but they would not recognize it so it will stay connected and BILLED until my mother-in-law comes back from the grave.

What do we have to do to get it disconnected???

If ATT cannot control people that use there name I don't want them owning Verizon if it's going to be handled the same way.

Who's in control?

If this process is correct what or who put this language in?

Please give me some contacts at the local, state and federal level. Even the president if he can help so I can get this resolved.

We received a phone call from Dish Network after canceling service at 4 a.m. in the morning. Yes, 4 a.m. They stated that if their equipment was not returned, they would charge our credit card. I would not had a problem with the call, besides the fact that it was 4 a.m. The phone rang, which awoke me and the dog started barking, which woke up my children and my wife.

I am having problems with my Dish online account. I contacted customer service more than 100 times, wrote dozens of emails, chatted with more than 50 people and nobody cares. They did not solve my login problems. Bad, very bad customer service or better I should say, there is no customer service at all. I cannot watch any Pay-per-view program, I'm tired of contacting customer service and nobody answers.

I called the other day and asked if they would take certain payment amount on my past due. They told me that I had to pay all of the past due amount and I told them that I could give them all of it at that time--and so they would restore my service at that time. I called again three days later and got same results. I asked to talk to a supervisor at that time and the supervisor took payment for me and restored my service. They told me that I had until May 26 to pay the rest of the past due amount that was owed. Then, today, my service got shut again so I called to have them restored it back and they won't. I feel that it wasn't fair to me. I feel that your company is not being fair to me. So, I would really be happy if your company would turn my service back on. Please and thank you.

Have not been receiving any HD channels on our TV since we returned from a 2 week absence on Apr 25th. We are paying for this HD service, but DISH says no one can come and check out the problem unless we pay $95!

Local channels are off during the day, unable to receive on DVR. I contacted Dish online chat 5 times explaining the problem. They told me to check for loose connections and obstructions. I told them all other channels come in fine, but there are no local channels until 6:30 pm and then they come in fine. I did check from Dish on roof to TV with no problems I could find. I explained this happens daily from around 10 am to roughly 6:30 pm. The online tech could not explain why this is happening nor give me hints on how to solve this problem, short of discontinuing service. They offered to send a tech out for a $98.00 fee. I explained that it is their equipment and I'm not getting the service I'm paying for. I'm not paying so the problem will not be solved.

I live about 60 miles East of St. Louis, MO. I started having pixeling issues last fall. This occurs on various stations and is not isolated to only certain stations. I've made numerous phones calls and like everyone else have yet to have the problem solved. I also had to pay $98 for a service tech to come out and still the problem is not corrected. I was told that the $98 would cover me for 6 weeks. Now since the six weeks is over, I'm sure perhaps they will return my calls. Since they can now charge me another $98. I have made 6 phone calls. They offered to send another tech out, but I explained that I wanted to know what the plan would be before I waste half a day waiting for them. They said they have no idea what the tech would do. I explained the first service tech told me he did everything he could. If he did in fact do everything, what is left? I asked to speak to a supervisor and was told that one would call me back. A week later and no one has called. I called again that Saturday and explained everything again and was told someone would call me back. Guess what, no one called. This same scenario has occurred for the last six weeks and as soon as I send this, I will call them again.

After reading the other posts I have concluded that my problem will not be corrected and my only solution is to cancel at the end of my contract (December 9th, 2011) and never recommend Dish Network to anyone.

I guess since Dish Network was fined by the government, they now have free reign to disregard all complaints. Perhaps our government can reimburse us since Dish Network obviously is not going to satisfy any customer complaints. I only expect to receive what I pay for each month. I currently am paying for a service that is not functioning and have no choice or better no rights. We have a company that in my opinion is scamming people, and the government, although they fined them once, doesn't seem to care.

My husband and I are ready to rip our hair out over our DishNetwork service. Our receiver and remote died on April 15th. I called them to get a new one and after half hour on the phone with a CSR, I got disconnected. I called back and half an hour later, after going through the whole explanation again with a different CSR, I was told they would send me a new receiver and remote and before our call was completed, I got cut off again. Five days later the remote arrived, but no receiver. I waited a few more days and called back again. Before being connected with the CSR, I was asked if I would be willing to do a brief survey about their customer service after I was finished. They asked for my tel. # and said they would call me back. (I was anxious to give my input, but-DUH!-they NEVER called me back! )

The CSR made me go through the whole deal again and told me that the receiver was not sent. Then he told me it was sent. I asked to speak with his supervisor, Monica, who told me their records showed that it was sent with the remote and I must have received it. She made me feel as if I was lying. I assured her we did not receive it. After 46 minutes on the phone, she finally agreed they would send out a receiver. One week later, we still did not have the receiver, so I called again. Guess what? After speaking to another CSR and his supervisor, Lynn for 58 minutes, I was told that no receiver was ever sent out and she didn't know why. She also did not know why every time we call there we get cut off.

I asked what they were going to do for my inconvenience of not having TV for 3 weeks and spending half my life on the telephone trying to get service and she said they would credit my account $50 and "overnight" a receiver which would normally cost me $25, so I would be receiving $75 worth of "credit" in all. I pointed out to her that if DN's CSR's would do their job correctly the first time, it wouldn't cost them $25 to ship it, and since it was not my error, I didn't consider that a credit on my behalf. She advised me to call them back when my receiver arrived so they could program it for us. It arrived today and I let my husband take care of it, so I wouldn't have a nervous breakdown.

You are not going to believe this. He was on the phone three hours and was cut off twice during that time. Finally a supervisor came on the phone to help him. She said that the first two CSR's gave him incorrect programming information. She said she would call him back in 20 minutes after downloading something. She did, it finally worked, and after a grand total of 6 hours on the phone and 3 weeks later, we finally have satellite again. How can companies like this continue to operate? What choices do we have that provide better service when you live in a rural area?

Phone numbers that didn't work (i.e., busy all the time), voicemails to them that were not returned, faxes that were "not received" and I could never get a manager on the phone. Basically, they put up roadblocks at each step. No doubt, in the hope that I'd just give in and continue paying for the service. Trying to get accounting information and discontinuing service should not be so difficult. My father, the account holder, died recently and I was trying to help my mom notify all vendors/service providers to change the name on the account and in some instances, discontinue service. Pretty much, every other company was helpful and reactive, but not Dish.

First, they required a death certificate before they would even talk to me about any details on the account. They wouldn't even tell me whether the account was under a fixed term contract or whether the equipment was owned or leased. When I finally had the death certificate in hand, I tried to call the phone number they provided for their "Dispute Resolutions Department" and was not able to get through. I probably tried 50 times over the course of a few days and it was busy every single time. Kind of like they don't want you to get through. I finally looked online and found the number to their corporate office and was able to get transferred (that number is 303-723-1000) and get the fax number to send the death certificate.

To make a very long and painful story short, after numerous phone calls (always to different people, I could never get the same person twice and the sending of 5 faxes over the course of a week), they finally said they received the fax. Anyway, they "confirmed" that one of the accounts would be discontinued but they needed me to fax yet another death certificate to discontinue service on the other account (there were two accounts in total and inexplicably, each one needed its own death certificate!). We've dealt with telephone companies, banks, utilities and all of them were easy to work with. Some of them may have required death certificates, but all of them understood the gravity of the situation and were helpful and willing to work with me. But not Dish. Beware of Dish Network, they are no better than a street-corner criminal.

DISH Network is adding subliminal ads within its programming. I did not pay for this. It is also requiring me to jump through many hoops and threatening me with a charge of $100 to $400 for them to remove their equipment from my house. I believe that this is both a personal and social issue. We did not sign up for subliminal messages over our TV. This could influence every aspect of our lives from where we buy, what we eat, where we bank, who we elect into office, etc. This is dangerous.

We recently received a new receiver, model number VIP612, because the previous receiver was giving us problems. Well, this receiver is even worse! Three times since we've had it it has just frozen up in the middle of a program. No rain involved or any other disturbance, it just froze up. We couldn't change channels or anything. Meanwhile, the other TVs in the house connected to the other receiver worked fine. So, we have to completely cut off the power to it and let it reboot. Three times is completely too many since we received this piece of equipment not even two months ago. I must say that my wife and I are very disappointed with your company. When we signed up, we were mislead into believing that we were getting two DVRs.

That is exactly what we were told on the phone. But we didn't. Eventually, Dish Network agreed to send us the second DVR and then you jacked up our monthly bill to $81.00. Not too long ago (about the time you started carrying the O.W.N. Network, which I don't want), you raised our price again to $86 and change. Now, I asked the last time I wrote to be let out of this ridiculous two year contract so I can explore other (less expensive) options, and I'm asking again to be put on a month to month basis. I'm tired of missing shows because your equipment keeps failing and I don't want anymore equipment and price gouges. Just let me out of this contract and when I find a better provider, you will get all your equipment back, providing you send me all the boxes and shipping labels! By the way your TV commercials are truly misleading! If I'm only hooked up to 3 televisions in my home and am being charged $86.00, then I know you are not the least expensive choice out there! Again, let me get out of this contract, ASAP. Thank you.

How creepy it is that the Dish representatives stalk their customers on consumer sites? Are you paid good money to chase after people you've already pissed off? Is there a specific reason why Dish waits until the customer is this mad to be helpful and informative? I guess, it's the same reason why a newly referred Dish customer gets the $50 incentive immediately and the existing customer that just scooted a customer your way gets their part of the incentive in increments of $5 over a 10-month period. Incentives, promotions, service, these are all called for to get them locked-in. The referring customer is already locked-in, there is no immediate need to impress them. It's the one with the option to cancel your worries about.

Look, I don't mind entering into service contracts because I'm too busy to be worried about jumping around from company to company. I will hang out as long as you let me provided that the relationship is good. I read my service contracts. I'm aware in advance that they are under no obligation whatsoever to deliver any service at all. They will tell that to you in the contract. People, don't accept a disclaimer read over the phone by someone who doesn't even understand the language in which it's written. Ask for a written copy to be emailed or mailed so you can see what you are agreeing to. Dish, you got me, I got the short-end of the 50/50 chance that I would get the service I'm paying for. I will have to calculate the best time to bow out, my charges each month are steady climbing, with no real reason. It might be cheaper to you guys.

I can really do without TV. I sit and watch using the internet to have lighthearted fun than with wonderful Dish network employees. I will say though, cover your ears Kirstie for handling issues via BBB to get quicker results. Why mess around with the middle man flunkies, go straight to the real stuff. Every time a complaint is filed that is legitimate, of course, it is recorded on their BBB profile. You got one shot to get as much out of it as you can. These representatives don't know who you are. After you accept the resolution. So I say, try it again to another complaint. What is it with you companies that spend billions on ripping people off? Have you ever had an analyst to even see if your profits would be better, actually to make customers happy? No, because that means you would have to actually provide something in return.

We had trouble with our TV and we called dish and told them. They sent 2 men out. The men themselves told us they were subcontractors for dish TV. They went outside to the satellite and told my husband to just relax and stay upstairs that they would take care of the problem. The one man came upstairs and showed us a 6" or so piece of wire that was shaved off on both ends and the middle of it looked as if they shaved a slice out of it. He told us a mouse ate it or a raccoon ate it. He said I know you are an elderly couple and on a fixed income and said how about slipping us $30.00 and we won't report it to dish. I said no way, and he said how about a tip? I said how much and he said $5.00.

I said okay and gave him $5.00 to get him out of my house. Then the other man came up the stairs and the first words out of his mouth were "I did not put down the wire on the report to dish." The other man said, that's okay we are not telling dish about the wire. They left and we got to thinking about it and figured out they scammed us. Spoke to Chrystal there and told her the whole story. She said to give her a day and she would call me back and let us know what was happening. No call. I called them and was told she left at 1 that day. I called them the next morning and they told me that it was turned over to a man named Joe. Spoke with him and he could not understand what we were talking about. Told him it was not the $5.00 we were worried about but that if they scammed us they had to have scammed others. Suggested they check into it. He kept saying we are alleging that we gave them money. He said he would send someone out to take pictures of the wiring, etc.

The man came out and took pictures and said that the other men did not do a thing to the satellite dish and he understood what we were talking about. He said that dish would contact us to replace the wires and anything else that needed it.The man came out today and did all that. The whole point of this is to let dish know that some of their subcontractor are scam artists. We gave them the name of the guy to Chrystal and hope they will do something about the scam artists.

Back in December of 2010, I got a call from a representative of Dish Network. I listened to their deals, and decided to go with them. I asked several times if my price was locked in. I was told yes every time I asked the question. I agreed to a "locked in" price for a year, and then my price would go up. I told the rep that if my bill changes once in that first year, we will have a problem, and I was told not to worry. I asked for certain channels, and was guaranteed to have those channels in my so called package. I had Dish Network installed later that week. After spending a few days figuring out the system, I noticed that I didn't have some of the channels that I was promised. I then called back, and got a different person, who explained that I would have to upgrade my package if I wanted those channels. I told her what had happened, and although she apologized, and gave me a few coupons, it still doesn't change the fact that I was lied to so a sale could be made.

My daughter was enjoying the satellite channels, so I told them they are a joke, but I kept it anyway. I have the bill automatically deducted from a checking account, so I never received any paper from them. 3 months goes by, and I decide to check my account on their web site. I see that my account is being charged more than I agreed to. I call them up, figuring it's just a mistake, but I get some idiot on the phone telling me the price went up. I explain that I am locked into a price for a year, and he says no we can raise your price anytime we want. I told him what their rep had sold me, and he says the reps don't know we're gonna raise it. I ask him how can a rep of Dish Network know that could happen, but sell me a locked in price. He becomes an ass to me telling me he wouldn't sign anything without reading it, and Dish Network can raise prices whenever they want. Even with a locked in price.

I tell him that's why I agreed to the deal was because of the locked in price. He said he doesn't care what the rep told me that's how it is. I got a supervisor on the phone after this ass put me on hold for an eternity, and the supervisor tells me I was locked into the savings not the price. What a load of garbage. When you agree to their terms over the phone, you get a recording at the end of the phone call going over everything you just agreed to. The problem is the person reading it to you is going so fast that there is no way on God's green earth that you can keep up with what is being said. If I thought that my locked in rate could go up, I would have never agreed to this deal with this horrible company.

I feel they completely misrepresented themselves, just to make a sale. Now I'm locked into this contract, that apparently they can raise the price whenever they want to. I was promised certain channels that I don't have, and promised a locked in rate that I don't have. When I told them I was going to contact you, their response was do whatever you have to do, they don't care. They couldn't care less if Consumer Affairs gets involved, I got the impression that they think you guys are a joke. Please help me, I am a single father, and I work damn hard for what little money I have. I'm just trying to let my daughter, and myself enjoy a little television.

I have experienced multiple sporadic interferences on my two television screens for the last eight months. I tried to troubleshoot the problems in the network in different occasion and they finally sent me a technician who discovered that my equipment was working in a proper manner with an excellent reception from my satellite dishes; his statement was "the source of the problem is the broadcasting network itself". So, the tech didn't do anything and the problem remains the same.

I have a basic subscription with the only ad on being the CD music channels, which are the ones I use most often. When I recently tried to access them, I came a screen stating that these channels were a service which had not been paid for. I checked my credit card statement as my subscription was on auto deduct and yes it had been deducted as normal. I phoned Dish TV who informed me that they were no longer offering these channels and that were only available with another package which included more TV channels at substantially higher cost. I pointed out that there was still nearly a month left to go on what I had paid for to which they responded that they would credit me back on my next statement! Most TV I watch is the morning news and because the picture is so much better with my antenna than the Dish TV signal.

Why would I want to pay Dish TV for such a lousy service? Obviously, I am canceling. Dish TV have a horrible attitude towards their customers evidenced by their taking money for a service which they were not willing to provide.What makes it worse, they do not even notify the customer of their action, either in advance or at the time. If this is the best idea they can come up with to increase revenue, then they have actually reduced it and lost a customer for life.

This is the second time that I had to file a complaint with DISH Network. Here is the fact: I came across a promotion that DISH Network was offering in May 2010. The promotion was $19.99 for a month of satellite service. When I called the DISH Network, the customer service representative (CSR) told me that in order to receive the promotional rate of $19.99/month, I would need to sign up for a two-year contract. In addition, the $19.99/month is only valid for the first 12 months. After the first 12 months, the rate would revert back to the original rate.

After hearing the CSR explain the promotional package of $19.99/month for the first 12 months, I decided to sign up for the service. Ever since I have signed up for the service, DISH Network has been overcharging my account almost on a monthly basis. Every month, I have noticed that there were charges that were not authorized. I had to call on several occasions to dispute the charges. Sometimes, the errors were corrected immediately and other times, it required several attempts including filing a formal written complaints with various federal and state agencies such as Consumer Affairs to have the matters rectified.

On the latest statement dated February 22, 2011, I have noticed that they have increased the monthly basic satellite service fee from the previous agreed upon fee of $19.99/month to $24.99/month. In my opinion, this is a violation of the original terms of contract when the first 12 months should be fixed at $19.99/month. I have called the CSR at DISH Network and they refused to honor the original terms of $19.99/month for the first 12 months and refused to credit and adjust my account. Since Day 1, it has been a very frustrating and unpleasant experience where constantly, DISH Network has issued charges that were authorized and without any merit. When I tried to call the CSR, they are not helpful at all. At this point, since DISH Network is in violation and has breached the original contract, and failed to honor the agreed upon monthly fee of $19.99/month for the first twelve months, I would like to cancel and terminate the contract.

In addition to canceling and terminating the contract, I will not be paying any early cancellation/termination fee since DISH Network breached the contract unilaterally. Any assistance that you can help to rectify this matter is greatly appreciated. Thank you for your time and I look forward to hear from you.

I started service with Dish Network in August 2010 and verbally agreed over the phone to a 24-month contract for $54.99 per month for the package I chose. In February 2011, I noticed my bill had increased, so I looked at it more closely to see why. My package had increased by $5.00 per month with no warning or explanation.

I decided to call and find out why. I was told their pricing had gone up, so they had increased my cost as well. I mentioned the contract and was told the contract clearly indicated they could raise their prices whenever they wanted. Then I recalled that the day the technician installed our "new" service, I was handed a wad of pink paperwork to initial and sign in two places as he was heading out the door. Shame on me for not making him sit there for 2 hours while I read every page, front and back, along with the fine print I had been handed.

By signing, I had agreed to be bound and gagged to this company for two years and the best part is that they promised me they can raise my pricing whenever they want! I argued, "What good is a contract when you're the only one making the promise?" And I was quickly referred to their "executive customer service department" and spoke with an executive named Julia. I explained that I thought this type of contract was essentially illegal and their rep who initially set-up my account mis-represented the terms of the contract by telling me I would be locked in at that price for 2 years. She disagreed and hung up on me. Shocker.

I believe a contract has to be bilateral, among other things, to be valid and enforceable in the state of Nevada, where I have the Dish service. If your Dish contract pricing has gone up while you're still in contract, please let me know. These people practice shady business and need to be stopped. Maybe, a class-action is necessary here.

I was locked in for 1 year with Dish pricing. I've had them for 4 months and they are raising my contract price. Can I cancel without consequences because they broke the contract first?

I purchased and activated a receiver. I have records of purchases and tracking numbers, but Dish Network claims that this unit is leased, even though they have no records of a signed lease or shipping information. They made a mistake, and they want the paying customers to prove that we are innocent. I believe it should be the other way.

I am not satisfied with the way Dish Network is handling this case. I had to provide evidence that I purchased my receiver. This is ridiculous. Why do I need to prove that something mine belongs to me? And I am very concerned with this unfair business practice. Fortunately, I have records and receipts, but I tend to think that other paying Dish Network costumers may be facing a similar dilemma. I can't help but feel sorry for those who do not have the receipts or records, because Dish Network will end up taking away something that belongs to them. That is extortion and theft.

Dish Network should change this terrible business practice. I feel that Dish Network should be the one to provide evidence that this receiver belongs to them instead. Dish Network should provide shipping information and a signed lease agreement.

The way Dish Network is handling these cases is by calling us, their paying customers, guilty unless we prove we are innocent and that is not the right way to do business in this country. It will only assure that once our contract expires, we will look for other cable TV providers. If this practice is common and voluntary, I am sure someone out there will figure out a lawsuit against this awful business practice. I guess it may be oriented to keep costumers or to take their equipment from their hands. Either way, it is not fair.

We have ordered a PPV event on DISH Network. The PPV is called ICC World Cup 2011. We have three receivers to watch other DISH Network programming in three different rooms. DISH Network was advertising the PPV for $129.99 and $149.99. They never mentioned in any of their advertisements or when we ordered through telephone that they will only be showing the PPV on just one receiver. I have tried to call them three or four times to ask them the question about why it is only showing on one receiver, which is inconvenient.

DISH Network did not have any answer when calling them and said that they did not make the advertisement shown on the various South Asian programming channels. Even when a couple of my other friends ordered the event through the phone, the customer representative from DISH Network said that this particular package--ICC World Cup 2011--will be shown on all the receivers.

My complaint is that DISH Network led us to believe that the event will be shown to all the receivers, which was also verified by their customer service reps. Upon contacting DISH Network, they did not want to talk about this and were rude in replying when asked with questions. DISH Network has made false advertisements and the customer representative at DISH Network also misled us to buy the package. I asked for the explanation, which they were not ready to give. Please follow up with DISH Network because unlike me, many others have been duped by them in believing that the event will be shown on their all activated receivers.

After getting the run around from the first two people I talked to, I spoke with "Cory". Please be aware that if they are the ones at fault you still have to pay for it. It doesn't matter if they installed faulty equipment and your channel changes on its own, they want you to pay $95 for them to fix their own mistake. Otherwise they will not help you.

I cannot watch television without it constantly changing channels and I have tried every method to fix this, but it is because the equipment they installed is faulty. They will not make any attempt to resolve the problem that doesn't involve me paying a fee. I should not have to pay $95 just to get the basic service they agreed to provide me. Their not being true to their mission statement: "To provide quality products through a world class sales organization to every home in America".

I tried to cancel their service, but they keep asking for information I don't have. And they will continue to bill me.

I called them and I asked them about the offer. They confirmed it and they scheduled a day to move my dish. Then the technician showed up and transfer the dish. I asked him again about the service if it is free, he confirmed again that it is free. He gave me a receipt with 0 charge.

Few days later, I received a bill from Dish Network of $254. I called them and I inform them about the situation but no response. Most of the representatives are not professionals and they can't help. The only thing they said was, "would you like to make a payment now?", This is scam. I have the proof of their offer online. I have the receipts. I even called many times and I asked them to hear my conversations with the representatives before I place the order, but no result. They kept asking about the payment.

I really want to take them to the court. My case is strong. These guys are scammers. Be careful when you deal with them. Never believe their offer or their representatives. If anyone have the same situation or you have take them to the court, please contact me for your advice. I really want to take this company to the court. Thank you.

I ordered DISH Network a few months ago and within the first month had problems and they sent a new receiver. It worked some of the time, and eventually in November 2010, it quit working in the second location and big problems with the main location. I talked to tech support and others every day from Nov 28 to Dec 8, 2011, with no results. They tried to convince me into taking another replacement that was the same model as the first two. They admitted that they had better and more reliable units, but that I would have to pay up to $400.00 and the units would still belong to them.

Finally I said to just cancel the service which never worked properly. They then said it would cost nearly $400.00 to cancel. Finally they disconnected the service and have been threatening me via the phone over and over again. In addition, I paid two fees. One was $50.00 upfront installation fee that was supposed to be refunded and never was. The second one was a $50.00 fee to connect a hard drive for additional storage of programs. I purchased a large capacity hard drive for about $200.00 which was formatted by DISH Network. Now the hard drive won't work and their response is to take it to a computer store. If there is a class action lawsuit any time and place, please include me!

We bought a DTV/PAL made by DISH in December of 2009 and by August of 2010 (9 months later) the product stopped working. We bought it from Sears and because we did not buy the extended warranty, they could not help us. So, the company that made the product said that they could not help us either because it was a retailer problem. It was a bad product and should be replaced by the company.

We are out $300.00! That is a lot of money to just throw away.

I got an empty Dish Network box in front of my apartment unit. Two shipping persons were indicated, Lobatos **and Francisco **. I do not know Lobatos. UPS tracking number is **. Could there be a scam that is unknown to me?

DISH Network refused to allow me any space in my contract and charged me not only a $150 fee for cancelling before my two years was up, but also charged me with $50 to mail back the receivers. They threatened to charge my card automatically without permission for these fees upon cancellation. I will tell everyone to stay away from DISH Network. Bad, bad, bad.

DISH Network does not disclose upfront the monthly fees associated with having a second receiver. Even when asking them to verify what you will be paying, they lie to you and tell you that you won't be paying the fee. They will tell you whatever you want to hear and get you to take out the service plan with them for two years. Don't ever deal with these people! They will get you locked into an agreement that you can't afford to get out of! Their customer service totally sucks and all they will do for you is offer you a false apology over and over again! Don't waste your time with them and get ripped off like I did!

I accidentally overpaid my cable dish company 3 times in two days. When I noticed, I contacted them immediately to notify them. They assured me I would get credit for 2 of the payments as soon as possible, I would see credit on my account between 3-5 days. It's been a month, and to this day I have not received credit. They have given me the runaround, transferring to supervisors and not telling I was disapproved for receiving my own money. I believe they do this on purpose because a lot of people do not check their accounts to notice the charges or the supposed credits, and they forget leaving DISH network to steal this money.

I called to pay part of my bill because I don't have the whole amount but they won't work with me. I only get paid every 2 weeks and I told them I would pay the rest of the amount on next Wednesday Jan 19th when I get paid, but they said my service would be shut off even if I paid half. I don't think that's right, I think they should work with someone who is having a hard time.

I have paid my bill on time other times, all I'm asking is just this once and I don't think it's right that they raised my bill by $6.42 when I couldn't come up with $49.21. I just don't think it's right for them not to work with me. I'm thinking about taking my business elsewhere but I can't afford to change. I just want them to make it right with me. I'm just getting back on my feet from the holidays and the new year and I can't afford the restart fee every month. I am very upset.

Mr. Rakesh ** from Dish Network Sales and Promotion Department contacted me on Saturday, July 31st, at about 6:00 pm and offered me the promotion of America's Top 120 package with local channels for $19.99 per month charge. Three months of HBO and three months of Showtime were included at no charge. One DVR with One Dual TV receiver were included free for 2 years term commitment. He promised me that monthly charge will not exceed $19.99 per month plus any applicable taxes. There are no other monthly fees or charges. Installation will be done in 4 rooms at no charge.

He called me again on Monday, August 2nd, at 7:00 pm to repeat the offer. He also told me that there will not be any cancellation charge & no equipment return fee. He gave me his phone no. as **. As there was no risk in this offer I decided to accept the offer. Installation date of Saturday, August 7th, was decided. He asked me for credit card information for one time charge. I authorized one time charge and he assured me that credit card information will not be used for any other purpose.

On Saturday, August 7th, during installation, Mr. Rakesh ** was on the phone talking to my wife. He assured her to sign the standard contract and he will adjust the account as per the promotion. As per him, this was standard procedure for this promotion. My wife signed the contract. We received the first invoice; dish network had charged my AmEx card on 8/27 for $48.53. I immediately called Rakesh. He told me that this was a mistake and he will make the adjustment to my account and to avoid any further charges, I should stop auto payment on my account. Rakesh said that adjustment will take 2 or 3 billing cycles, so be patient and stop paying any charges. I waited.

Meanwhile, I called Dish Network customer service and in good faith told them about the promotion offered to me. As per the customer service, they were willing to wait for adjustment from Sales and Promotion Department. I talked to Sales and Promotion Department, Rakesh on 8/25 at 6:00 pm and inquired about the progress. He assured me that adjustments are in the pipeline.

The second invoice arrived, still no adjustment. On September 18th Dish Network suspended services at my home. I called Rakesh, he told me that he will make the adjustment in 2 weeks and restore my services also. Nothing of the sort happened. I kept on calling Sales and Promotion Department (9/21, 9:30 am and 6:40 pm), they kept on saying they are trying.

I called Dish Network customer service on 10/7 at 6:10 pm and talked to Rachel and then to supervisor Julie in Billing. I also talked to Johana and Jene, account specialists, explained the situation and they promised to look into this issue to resolve the situation. I also talked to Arman from Sales and Promotion Department on 10/7 at 6:35 pm and he said that he will try to resolve the issue. On 10/9 at 3:45 pm, I talked to Arun at Sales and Promotion Department and he told me that he will talk to Account Department and process credit. This was the last time I could talk to Sales and Promotion Department. When I tried to call Sales and Promotion Department on 10/11, their phone service was disconnected. That time I realized that something is seriously wrong.

On 10/19 at 3:30 pm, I talked to Ryan, an account specialist at Dish Network and told him about the promotion and suspension of the service. He said that he will try to resolve the issue in a week. On 10/25 at 7:00 pm, I called Dish Network for issue resolution and talked to Robert **. Robert told me that Dish Network has decided to terminate my agreement and I should return the DVR & dual TV receiver, property of Dish Network. Dish Network will not charge me any fees or termination charges as it is them who has cancelled my account. They will send me the empty boxes and I will have to pack the equipment in the boxes and send it back. On 10/30 at 11:25 am, I called Dish Network and confirmed that there are no cancellation fees or other charges applicable to my account.

I am disputing the charges in the amount of $535.64 by Dish Network. I can be reached at ** after 6:00 pm for any clarifications. Thanks in advance for your help in this regard. I am struggling to pay all my bills and on top of a big company like Dish Network runs scam like this. I cannot pay charges of $535.64.

Warning: If you rent a DISH movie, it may not be closed captioned. DISH told us that if it does not say 'cc' in the information on the screen, assume that it is not closed captioned. We checked many of the movies and according to DISH, they do not support closed captioning. All movies are closed captioned, so DISH was not sending the caption through. This has been an on-going issue with DISH and they seem to refuse to admit or resolve the issue. They are breaking the law!

47 C.F.R. 76.606: "The requirements for closed captioning are as follows: As of June 30, 1992, the operator of each cable television system shall not take any action to remove or alter closed captioning data contained on line 21 of the vertical blanking interval: and As of July 1, 1993, the operator of each cable television system shall deliver intact closed captioning data contained on line 21 of the vertical blanking interval, as it arrives at the head end or from another origination source, to subscriber terminals and (when so delivered to the cable system) in a format that can be recovered and displayed by decoders meeting 47 C.F.R. 15.119 of the Rules."

It started right after our contract with Dish ended. At that point, we were on a month to month basis. Fees started appearing on our bill. After calling them and dealing with what I believe to be the worst customer support, they agreed to remove the charges. Six months later, the charges were back. We called again and charges were again removed. After going through this again in another six months, we decided to terminate our service. This turned out to be aggravating.

While trying to terminate the service, the representative would not listen and only tried to keep us as a customer. We requested a supervisor who wouldn't listen and then hung up on us. I called back and we're now being told they want all of the equipments back including the LMB (horn that receives the signal) which is on our roof that is covered in snow. Then, they want us to pay to ship it back. They brought all of these equipments out for free and now want us to pay to send it back. Dish has managed to do one thing here. They have guaranteed we will never use their service again. In the future, if we decided to have a TV provider, it will not be them.

My service began in 08/09, I set up autopay with a credit card. The agreement was if payment was made prior to the 21st of the month, our credit card would not be charged. In January 2010, I went to the Dish Network website and registered so I could obtain my account number and set up payment to come out of my bank account instead of my credit card. We also signed up for paperless billing, so we had never received any statements. I logged into my Dish Network account, copied my account number and set up my online SunTrust bill pay to make January's payment. I made the March, October and November 2010 payments via my bank account. I noticed on my November credit card bill that I was also charged for that month's service - 2 days after I made my payment through my bank account so I called customer service thinking I had been erroneously billed twice.

They told me the account number I had sent those payments to was not my account number, but belonged to someone else with the same name as mine. I asked for the payments to be credited to my account. They said the only way they would refund those 4 payments (equaling almost $500) would be if I completed an affidavit with the Federal Trade Commission and filed a police report for identity theft. They told me the "other" account with the same name was opened about 8 years ago. Due to the fact that my last name is very common in this area and there has been absolutely no fraudulent activity on my credit, the email address on the other account is different from mine, the service address is different, the phone number is different. I am certain this is not a case of identity theft. It's simply someone with the same name which Dish Network mistakenly gave me, that account number instead of my own. So unless I file a false police report, they refuse to refund my money. Michael even told me that they could back trace the bank account that my payments came out of (which I could verify that account number with them) and he also confirmed that in Oct and Nov, the "other" account was paid twice! They refused to give my money back or credit the 4 payments to my account. I can not file a police report for identity theft when there was no theft! I'm at my wit's end and I need to know if I have any legal recourse to force them to credit my account.

DishNetwork decides to terminate the Comcast CA channel on their programming guide without letting customers know. The contract does state that they can change service anytime (they reserve the right to add/remove/change service) but I do not feel that is right for the customer to go through. I am paying an extra $7 a month for the sports package and thus unable to watch kings and sharks games since the Comcast CA channel is gone. They also charge their customer's $17.50 a month per month remaining on their contract if they wish to terminate service early. They also claim to be in negotiations with Comcast CA yet Comcast claims its in arbitration. Dish is simply a rip off to customers and makes them jump through holes in order to get things done. This is not the first time they have done something like this. Previously, they lost their contract with Fox Sports and were able to require it sooner. In comparison with Comcast, its been over 1 month and there is still no resolution. It seems as if dish does not care about its customers. I just want a fair resolution in which dish allows customers for not providing the service in which I signed up for in the first place.

On or about December 27th, my husband (Earl) called Dish Network regarding our past due bill. Our account was initially an auto pay account. But due to someone hacking into my husband's bank account in October, the auto pay was cancelled. As we are custodial grandparents of 5 children, we became distracted by the upcoming holidays. We forgot that this bill was due, as we were used to it being paid through auto pay. When we spoke to customer service, we were told that we could not have an extension until January 5 (this upcoming pay period). It was because we had already received one in October, which we were not aware of. And they told us that if we did not pay them by December 29, they would cut the service. However, they did leave some obscure channels available. The most important ones (our local channels) were disconnected.

This action may have been a blessing in disguise. I decided to take a look at the bill and charges. I found out that at the time we signed up, we were only supposed to pay $78.99 per month. Now, the bill is up to $91.00. I asked them how much it would cost to cancel the service. I was told that it would cost $150.00 to cancel because we are under a 2-year contract. However, as I did further research regarding their fees, I found that the same service is being offered at $29.00 per month, and an additional $24.00 for 2 movie changes. It is a far cry from $91.00.

Thank you Dish Network for opening my eyes. It will be worth it to pay statement and give you $150.00 just to get you out of our lives. Given these hard times, I know they can do better, but I don't take kindly to blackmail. Why would we call you to ask for an extension if we could pay the past due bill currently? And that's the only option we were given, even though we had been paying on time, up until the problem with our bank account. I'm tired of people stealing from us. And that includes you too Dish Network! By the way, I began looking at other alternatives. I found that I can do a lot better by using Isatellitelink.

Had Dish Network for almost 2 years (Bundled with my phone service) and was for the most part happy with the service. Then for economic reasons, I needed to cancel the service. When I contacted customer service about canceling, they were nice enough, tried to get me to just lower the programming level, then agreed to cancel. I was told they would send me a box to return my receiver in. No problem. Then they read the address to me which was my physical address, not my mailing address (PO Box). I live way out in the country and they had my physical address from when the install guy came out. Anyway, I explained that they could not mail the box to that address and gave them an address that UPS could deliver to. After waiting 3 weeks and never receiving the box, I called customer service again. After explaining, they looked it up and saw they had sent to the wrong address. Then the guy said why don't I email you a label to ship it back?

I said what if it gets damaged, and he said I would be charged. So I said I didn't have the proper packing materials and would prefer they send me the box like they originally said. He said ok and shipped it to my work address. When I received it, it had a box with the labels inside and the packing material to hold the receiver. I packed the box and sent it back with the UPS label provided. Several months passed and all of a sudden I start receiving multiple calls from a collection agency because I have not paid Dish Network. I called customer support and was told the fee was for the shipping return of the receiver and the cancellation fee. I went through the scenario and was told it was not something they could waive off. I then asked for a supervisor, who said they tell everyone when they cancel that will be charged if they use "their" shipping label.

When I insisted that on both occasions, no one had told me this, then she changed and said there was a notice in the box with the label that states this. When I informed her that there was nothing else in the box with the label, she then told me, "well it states it in your contract!".I asked why I had never been sent a bill and had the collection agency calling me. She stated that on 2 occasions they had sent a bill. When I asked to what address... they had been sending it to the physical address that was used by the installation tech, not my mailing address. I asked why it was not billed through my phone provider since that is how I had always been billed for my Dish service and she said they don't bill anything through a third party after cancellation.

I told her I would never again use Dish Network because of their poor customer service and underhanded approach to these "additional" fees!, when it was their customer service people who ** up, not me. I told her I wanted a bill from Dish Network for the charges. I will double check with my phone company to make sure I am not being billed for something I have already paid. Then I will probably send them $5 a month to make them use more resources in processing the payment than they will end up getting!

I had Dish Network for three years. We had to move. I called to find out how much our new package would be. They told me $69 up front for the new address. When I was ready to pay and start service, they told me there is a $100 moving fee. I said, "What? Why didn't you tell me that before?" They said, "I'm sorry, I don't know why they didn't tell you." I said, "you know what? I will find another provider, we have enough expenses at this time." So I ordered Direct TV. No upfront costs.

I called Dish on Dec. 20, 2010 to terminate my service. They said, "We cannot terminate until your totally disconnected." I gave them my new address for them to send packaging for their equipment. The Associative didn't speak very good English, so I asked him three times, "Okay, where are you sending the packaging to?" He repeated my new address three times. He said, "They would send the final bill with prepaid package."

I received a bill at my old address, not only for the full month of December, but for January as well. I called them and said, "What are you doing? I already terminated my services." They said, "We show no record of your call or terminating services, you were disconnected due to non-payment." I said, "That is incorrect, I called on the 20th of Dec. to cancel as I already had Direct TV hooking up my new service at my new address."

Not only did they state I never terminated, they said I show no record of a phone call made on the 20th. I said, "Okay, what if I provide my phone records for that date?" And the executive said, "That doesn't prove that you talked to anyone." I'm like, "Okay, I am filing a complaint with the BBB (Better Business Bureau)." She said, "We will terminate your service as of today." I said, "No way. I cancelled it on the 20th. Send me a final bill and I will pay up until the 20th."

As a result, they did not terminate my service at my request and I am being billed up until Dec. 29, when I haven't even used to their equipment and no longer live at that address. I am on short term disability from my job and they had me so upset, I thought I was going to have a stroke. They should not be able to steal people's money like this and something needs to be done.

In 2009, I applied for a car loan and noticed that my credit score had dropped from above 700 to the mid 600's. After reviewing my credit report, I realized that there was negative information on my credit report. I called the information on the credit report and the AFNI, Inc. representative was very rude and asked questions about where I have lived in the past. I repeatedly told the representative that I've never had Dish Network service and have never done business with Dish Network. The representative proceeded to tell me that since I have lived at the address, then this was my account and it was now confirmed. I disputed the information and it has not been removed.

Dish Network was never authorized by me to open an account in my name and I have never used their services. It is quite ridiculous that a company can allow an account to be opened fraudulently and then charge the person with a delinquent account. I will also be filing a complaint against AFNI as they have negatively impacted my credit and caused my credit limits to be lowered and accounts to be frozen because of the negative information. Consequences are: 1.Higher interest rate on my car loan (2009), 2.Higher interest rates on my credit cards, 3.Frozen credit line, 4.Difficult time getting credit which was never a problem before, and 5.Dramatic decrease in credit score.

I entered a contractual agreement with Dish. A few months later, they stopped providing CSNCA, the main reason I had for entering into the contract. I am stuck in a contract where I do not even watch TV because the channel I watch is no longer available.

Four months ago, I signed a 2-yr contract with Dish Network. Since then, they stopped Na tGeo but then came to terms with Nat Geo and restarted it. Now I lost my local ABC due to their not coming to terms on the contract. This is the 1st time in 5 years they told me I would receive all of my local channels but they lied, and when I told them I wanted to disconnect, they told me I would be charged a $400.00 disconnection fee. All this in just 4 months. I wonder what the rest of my 2 yr contract will bring. I will not recommend anyone go to Dish Network and as soon as I can, I will disconnect from Dish Network.

I'm on the phone with their customer service as we speak. I can't believe what I'm hearing! I cancelled my account 3 months ago. I paid my full balance and returned all my equipment. They issued a cancellation charge of $79.13 at the time. I provided my credit card info to them and agreed to the charge. Little known to me, they had issues processing the charge. Yes, my credit card is still good and has an available balance of over $8k. So, you would think they would contact me. No, they just continued to try to process it until they gave up, then sent it to collections.

Now, I'm receiving robo-calls constantly from a collector. I called Dish Network and they've treated it as a late payment and in turn reported it to my creditors! I had perfect credit before and now it's **. I can't seem to locate anyone at Dish that seems to even know what credit reporting is. I can't get any answers. They just keep going over my charges and explaining them and transferring me to people who do the same thing again. I keep explaining to each person that I don't care about the charges. I'm calling to discuss why this was reported to my creditors. I have no idea what country I'm speaking to, but they clearly have no clue what credit reporting even is. I have even spoken to supervisors. They seem to have no way of even looking at my history to know if it was even reported. What the **.

In the end, I was transferred to their executive offices and spoke to Betty **, **. She told me there is no way to look in Dish Network's computer system to tell if this was ever reported or not. All I can do is pull my own credit reports. She offered to let me speak to the collection agency to see if they have, but I've already done that. The collection agency can only tell me what they have done with the account after they bought it. Basically, there is no way to reach anyone at Dish Network that can tell if they ever reported it. What a horrible experience. Now I have to pay for my credit reports, wait for them to arrive, and review them myself. I assume that even if I find an error, no one exists within Dish Network that can assist with any such error. Don't use Dish Network! Buy an antenna and capture the uncompressed HD channels for free.

The over air version is full HD. The picture is extremely higher quality. It's very obvious even to a novice and it's free. The HD signal they sell you will never be even close to the quality of the free signal. Try it. My antenna cost $65 and looks like a white Frisbee on the roof. It looks nice and no more bills.

DISH Network raised the monthly fee for a second receiver (HD Duo, 2 TV DVR receivers) to $17 from $5 in one month as of 2/2010. That is an increase of 340% for absolutely nothing new. When I ask what a second receiver would cost, I was not told that they could increase the cost over three-fold at any time. I have been soaked. My bill will increased $120 a year for the exact second receiver I already have.

I called because they are going to cut off my dish for non-payment as I am 30 days behind. I asked for 4 days extension so that I could pay 2 bills and not have any interruption in service. She said that it is not possible since I have already had 1 extension this year. I have had dish for over 10 years but I will definitely have some other service. I am sick of them and their attitudes!

They also flash on my TV screen every hour that my bill is not paid! This is a violation of my privacy. I was so embarrassed that my family knows my bill is behind on Thanksgiving when we were watching TV after dinner! My TV is no place to broadcast my personal information.

By the way, I was in a restaurant the other day and their TV did the same thing. The restaurant's TV said "Would you like to pay your bill now?" They stink and I will not have their service ever again!

As a cruel Customer Service Rep, I laugh at all your complaints. You were read all the disclosures and agreed.

Monthly billing changes each month. Does not provide why and when or price justification. Frustrated with calling each month to have them go over the billing as it changes. Things are added and subtract without my authorization. My promotion was for 2 years and then they told me only for 1 year. From paying $29.99, now paying over $59.99.

Be very careful before you sign up with Dish Network. Their customer service is trained to give you the run around. They do not help or offer great support with any issues. All they are interested in is upselling, not lowering or offering anything. Compare DirecTV with Dish and let them know about the different programs offered. They give you a "snake dance" trying to sell you up. They pass you from one customer service to another you need to spend a lot of time with zero out-come!

Be prepared to not get anywhere with them. Horrible, horrible, service with customer service. Undercover boss, were are you? I have spent 45 minutes on the phone with zero outcome. Then I got disconnected. I constantly heard no managers available right now, continue to hold, etc. It's a very frustrating experience. I just cancelled service.

I am a Dish Network customer. Dish Network recently had a dispute with Comcast over airing Comcast Sportsnet California. This is the channel which airs Sacramento Kings basketball games. As a result of this dispute, Dish Network recently disconnected the channel. It is no longer available to Dish Network customers.

We moved from St. Helena, CA to a rental home in Angwin, CA last July and started service with Dish Network. We now have to move again at the end of December to a rental home in Napa, CA. This home is being rented through a property management company who tells me the owner does not want a Dish on his home. They even wrote me a letter letting me know this. Dish is refusing to let us out of our contract and wants to charge us a $350.00 early termination fee. A tenant has no control over a rental property. This doesn't seem fair.

On March 26, 2008, I signed up for satellite Internet service from WildBlue through the reseller Dish Network. I was told by Shirlee that I had to put up a deposit of $199.00 for the equipment, and should I ever choose to close the account after my contract fulfillment period, I would get my deposit back when I return the equipment. I contacted Dish Network on November 30, 2010 requesting directions on how to proceed to return the equipment and collect my $199.00 deposit. I was told unceremoniously that under no circumstances was the $199.00 going to be returned to me. Furthermore, they now called the deposit "equipment lease fee" and that was non-refundable. I have been under the belief that the $199.00 was a deposit for the equipment for 31 months where Dish Network has received their monthly service fees without any hassle or interruptions. Dish Network also conveniently never sent me an agreement with the terms or fee schedule.

I was lied to as the application of the $199.00 when I was convinced to sign up for their service and they are covering their interest knowing fully well that they misrepresented the facts concerning this money. I asked for a copy of the original agreement and they have balked at the idea of producing one for me. The last statement from one of their resolution personnel was, "It will be difficult trying to find the contract since it was so long ago." In my opinion, Dish Network must not be able to retain their customers for any length of time due to their shoddy business practices and exceptionally poor customer service. When I suggested that since I was originally told that the $199.00 was a deposit for the equipment and if they were not returning my deposit, therefore, I would keep the equipment.

The Dish Network representative became irate and emphatically stated that they would charge me more money if I failed to return the equipment to them upon service termination. When I pressed the issue that they had already been paid for the equipment since they refuse to return my deposit, the representative became flustered and kept saying that the $199.00 was a one-time lease fee for however long I kept their service. Unfortunately, they have my social security number and if I fail to return the equipment and stop them from charging my credit card, they will definitely levy a derogatory entry on my credit rating. So they have managed to screw me no matter which option I choose.

Their story has changed with every representative that I have had the displeasure to talk with. Company policy must be to tell one big lie after another as long as they get our money.

I actually had been pleased with DISH Network, but with the economy continuing to be bad, we had to make some tough budget decisions. It was then that I was looking at my bill, and found a $6 charge that I could not understand. When I called to find out what it was for, I was told it was a service tech charge, in the event I ever needed one to come out to the house. I had never approved that charge. I had been paying for it for months, without knowing it had been added to my bill. I let it go. Then I called to find out if there was a cheaper package they could give me, than the one I was on. I was paying roughly $55 per month, for one of the lowest tiers that was being advertised for $29.99 per month online. When I asked if I could qualify for that, I was told that only new customers could get that package, and the only thing available to me was a package $10 cheaper (and 100 channels less).

We decided to cancel our subscription. When the first customer service rep couldn't get me to change my mind, I was transferred to someone in a special department, where they began offering me deals that I had been told previously, weren't available. I was really upset that I hadn't been told the truth to begin with. When I proceeded with the cancellation, the woman I was speaking with, became very obnoxious, and told me that I would be facing any number of fees, if I did not return the receiver, and other technical equipment within 30 days. I did not receive the shipping boxes for two and a half weeks, which forced me to repackage everything the same day I got the boxes, so that I could have them shipped out the next day. I made sure I tracked the shipment online, to ensure DISH received the package according to their timeline, and they did.

Now, they are sending me a bill for $16, telling me that I have to pay them for shipping their equipment back to them. When I called to dispute the bill, I was told by Stefan that the fee had been disclosed to me, when I canceled my service, and it had been included in the materials to ship the equipment back. The problem is no one told me about this fee, and there was no informational sheet in the packaging materials. When I relayed this to Stefan, he said it didn't matter, because it was a "standard fee".

I told Stefan how upset I was by the service experience I had received up to that point, and that DISH could not charge me for something they did not disclose to me. Stefan told me there was nothing he could do. I am not giving DISH another dime of my money. They cannot charge me a fee they did not disclose to me. They are threatening to take the bill to collections, instead of attempting to make things right with me.

After having to painfully fulfill my two year agreement with Dish Network, yes I said painfully! First, let me say that from day one, (after suckering me in with their supposed great deals!), I've had nothing from problems with these folks. Starting from them not telling me since I do not have a phone line, that I would be charged an additional $10.00 per month, (five dollars per receiver), from trying to get the darned free 90 showtime and etc., channels off my bill.

This is what they do to try and lure you in. Each and ever month there was a different charge and the price just kept going up and up! After being totally and utterly frustrated with them. I decided I did not have a choice but to wait it out because their cancellation fees were outrageous! Meanwhile, always paying my (too high) bill on time. Then when the two year contract was up, (Thank God!), I moved on to DirecTV, with no problems. Mind you, since July 2010.

Now, they are trying to get me to pay a 29.97 fee for sending their equipment back that they asked for! Never once telling me there would be a fee for sending it back! These guys are thieves and should not be allowed to get away with this. So I called them up and said, I'm not paying for this.

Well, long story short, after talking with two so called, supervisors! What a joke! They dropped the $29.97 fee in half. Since, I have about as good a credit score as you can get, I have no choice but to pay the $15.00 horrible to say the least! This is my story folks and I'm telling you, from my own experience, stay away from Dish! no matter how good they make it sound, you will be sorry!

I just signed in for 2 year contract. Yesterday the tech installed and left. And surprise! A few channels that they advertised on their Dish Latino package were not available. So I called Dish and they could not figure it out, so they are sending a tech today. After some research I read horrible stories and decided to cancel. Now they want me to pay the early cancellation fee! I was told the only way to avoid that is by "taking legal actions". I need some advise please! Stay away from Dish!

I called Dish Network today to cancel my subscription, due to my husband being laid off after 22 years, and to also inform them that we live in company housing, and are getting kicked out. I explained that I could fax them the separation papers. They explained right back that they were sorry, but unless I died with proof of death, then I could not cancel. They said we could go six months on a suspension, but that won't take away any time from our 30 more months to go in the contract. They also said, they would charge me $300 to cancel. I kept explaining the situation, and they turned a deaf ear and said they would charge me the cancellation fee. This situation, combined with everything else, has contributed undue additional stress and hardship.

Okay, so I wanted to save a little $$ and go with the cheap satellite TV company Dish network. They arrived in early April to install my service. It took them 4 days and 5 techs to get it working. The DVRs were freezing up. Well, on the 4th day, the 5th tech broke a 42in Vizio television, it is unusable. I was told by him that day it would be taken care of by Dish, that he had already phoned his boss about it. Which of course never happened. Several weeks later, I come home to the smell of something burning. The Dish DVR had gotten so hot it scorched to top of the cabinet it was sitting on. Furious, I called to cancel my service and inquire about my damaged TV from the installation..

I dealt with corporate Dish who after 5 months denied my claim saying they are only liable for damages done by the DVR not the tech. That I would have to contact my local Dish Network GM. Kevin **. Who in turn gave me the run around for next few months. Saying that tech no longer works there and there is nothing he can do.

So, now it's a moral thing. I must sue. If I spend a $1,000.00 to recovered my $600.00 from Dish, I will and of course no one at Dish will give me the contact info of the tech. for me to use as witness. This is going to a long battle. Went back to DirecTV with no problems at all.

On 11/16/2010, I changed my programming from America 120 to Dish America, based on the information showing on dishnetwork.com stating that I would get MTVHD, VH1HD, and E!HD. I later discovered that those channels are not available, and the representative told me that the website has not been updated and there's nothing they can do for me.

I cancelled my bundled service with Century Link and Dish in October 2010 and was never advised to call Dish separately in order to cancel. I have been on auto-pay for more than five years so I don't ever receive a bill. I happened to call Century Link for another reason today (November 16th) and they told me that I have to call Dish to cancel as well because they are no longer bundling with Dish. This seems to be a problem between the two companies and does not seem to be fair to penalize the consumer for their lack of communication.

I called Dish and asked them to back date my disconnection from when I stopped using the service and they refused. I asked to speak with a supervisor and the rep was not only rude to me, but also failed to disconnect my service. The only thing he disconnected was my phone call after a lengthy hold time. I had to call back twice because the next rep was unable to transfer me to the loyalty department! He tried and tried and finally, I offered to hang up and call back.

Upon calling back, the next rep did disconnect my service (1.5 hours later!)and she did transfer me to a supervisor who also refused to back date. I was a loyal customer for six years, on auto-pay, which means that not one bill was ever late in that time. I asked her if she might like to leave the door open in case I might ever return and she said it was not important and that they are there to keep customers. Basically, since I am leaving, it is really no consequence to them what kind of terms I leave on.

I would highly recommend Cox Cable any way as for less money than I was paying to Dish. I now have not only more channels in my basic set up, but I also have digital and a movie package. I am so glad I made the change. I guess they need to rip off any customers that leave just one last time! I definitely think that a lawyer should try to round up a class action lawsuit for this type of thing. I bet I am not the only one this has happened to. I do not think it is fair for a company to overcharge and charge for unused services just because one leaves their service. It is wrong and I gave them every opportunity to make it right.

When I bought the system from Dish Network, they advertised they were a prepaid service provider. Then I was able to look my account up online and found out that they were ripping me off. I paid for my programing on the 14th of last month and should have had service until the 14th of this month but I was shut off on the 5th. When I called them, they told me that my billing cycle was from the 5th to the 5th. I don't have a billing cycle. I'm prepaid. They have no ready answer for it but when we try to call now they don't answer and if you log on to their website, it now says that their prepaid service has ended. It did not say that even an hour before I made my first call. I did the math and for every one month, I paid over $70 a month for service. They were getting $70 that they were not providing service to me. Isn't that illegal? I'm going to talk to a lawyer today to find out how illegal and I thought you all should know because people should be warned.

When I called to get Dish Network, I asked the lady about watching Lakers game and she was saying that Dish Network has all channels and I would have no problem watching Lakers games. But I did not. I called several times, talked to different people and emailed customer service--there was no result and no help. When I asked for a cancellation, they said that I have to pay $300. I sent an email to the executive office but still, there was no response. I am writing this complaint just to let people know not to make a mistake and trust Dish Network.

I lost Dish Network after a wind and rain storm. The tech guy came out and said the mounting pole was not put in the ground deep enough when dish installed it originally and disassembled and put it deeper into the ground.

I was charged a tech fee for this, I got credit for days without service but that was it, when I complained they said that was their policy. I will cancel when my contract is done.

I subscribed to Dish through a promotion offered by Century Link in our area over the phone. I was offered a promotion of getting the satellite, phone and internet all for a special price which was to run me about $117.00 a month with the promo codes taking off discounts. My service started on June 6th, 2010.

Well, since day one, I have had nothing but problems with all services and the billing. I have called numerous times to the person Kayne who originally signed me up and was always told, "Don't worry, I'll straighten out the billing." And every month, there were other charges, added on, taken off, services changed and charges changed. They would credit me, and then the next month they would add charges back on, all 3 services. I had problems with my internet and phone, and that was straighten out but had issues worth the phone again.

Dish was not helpful at all, we had problems with the picture. I was told to have the dish moved which I did, still lose our picture, even with the lightest rain. The picture tiles all the time, the box did not work half the the time and when I called about that they told me to change the batteries in the remote which i did, still didn't work. Called again, they reprogrammed the remote, still didn't work. I told them over and over again that, that was not the problem.

I really got tired of arguing with these people. I have Lupus and am not suppose to get upset or stressed as it causes a Lupus flare up. I have called so many times to these people, about the bill and the service, to no avail. I have to keep paying them no matter what, even though I am not getting the service I was offered and even though my bills are not right, I have to pay or they shut me off.

Well, I called to cancel my services, and told them that I am tired of paying for something I am not getting, and I am tired of arguing with them every month about my bill, so I want to cancel. I was told that I had to pay $321.00 to get out of the contract, and that they were going to take it out immediately out of my account, which I do not have that much in my account, which will cause me overdraft fees. They would not even work with me as far as this charge goes, wouldn't let me pay later or make payments, so I am really in trouble now because I will have major fees from the bank.

I talked to 4 different people and all of them were rude, and could really care less, what I thought, or to try to rectify the situation. They still won't get paid because there is not enough in the account, but i guess they just wanted me to get hit with over draft fees too. I cancelled my service with Century Link with no problem and they waived the cancellation fee for their portion of the contract which was the phone and internet. I was told by Dish that they will absolutely not waive any part of the cancellation fee.

I am on social security disability and am 64 years old, and this has been a nightmare for me. So, when I get my social security disability check this month, Dish is going to take $321.00 of it, and get away with giving bad customer service, and treating their customers like crap again. Even though I signed up with Century Link to receive all 3 services, phone, internet, and satellite TV, they tell me now that Dish is a whole separate thing and they have no control over them, than how did they sign me up for it

My service was interrupted in May of 2010. After a lengthy call to the Technical Support Department, it was determined and they would need to send someone out to check the equipment. I was then informed that I would need to pay a $15.00 fee for them to send someone out. I argued that I couldn't understand that they were charging me to send someone out to look at their equipment.

Needless to say, after three days of no service, I agreed to the $15.00 fee. However, when I got one of my bill a few months later, I noticed a new fee of $6.00. I called to inquire about this fee and was informed that I signed up for a service plan. I stated that I did no such thing. I was told that I agreed to a service representative coming out to my house, and I said yes for $15.00. I was not told that there would be any monthly charges associated with that. I was told that they would remove it and get it corrected.

Months later, the fee is still charged and now I have late fees because I refused to pay this service plan charge. We are now on five months later that the $6.00 fee stopped, but they insisted that they will not waive the $6.00 they did charge or the associated late fees because I didn't include that amount in my monthly payments. I come home this evening to find out that they have shut off some of my channels (local). When I called, the amount outstanding is like $24.00.

I called this evening and spoke to one representative and when I asked to talk to the supervisor, I spoke with Cheryl, ID number ** who was extremely poor in her customer service. I then asked for the corporate office phone number and was conveniently transferred to Nick. He advised that those are legitimate charges and that they would not waive them. I asked him to clarify that they would rather lose my $59.99 monthly charge over $24.00 which is consistent of most late fees that they inadvertently charged. He stated that they are not waiving the fee because had I not agreed to the service plan, they would have charged me $95.00 to send out a service technician.

I advised them that at no time was I informed of a $95.00 fee, nor any ongoing monthly charges. I was told I would have to pay $15.00. I advised that their employee lied, misrepresented the company and they are supporting that behavior by not correcting the error. He again stated that they would not be waiving the fees. I requested all transaction on my account and all reported calls. I was told that they could send me my statements, but they could not release any notes regarding my calls. He stated that he didn't have that access but yet he was reading the notes during our call. They are stating that they will not reinstate my full service unless I pay the $24.00 balance. If I decide to cancel my service, they will go over the disclosure information with me at the time of the call. When I inquired what this was, he wouldn't answer unless I stated I was cancelling my service at that time.

He eventually advised that should I cancel, it will cost me $50.00 to mail back their equipment or around $95.00 to have someone come to my house and pick up. This has been extremely time-consuming on my part and now I will need to find a new service with possible installation charges.

Apart from several earlier troubles I had with Dish Network customer care representatives, this is the latest one. I call Dish CC (customer care) in October 2010 regarding any free offers. The representative told me about free Starz for 3 months and HD free for 3 months. I happily accepted this offer and then I asked about any Hindi South Asian channel offer and she told me about single channel offer. I asked her if I add only one music Hindi channel, then what will be the installation of satellite charge.

She said as I'm under the monthly service plan ($5per month), there will be just a $15 one-time fee. I asked her 2-3 times about this and every time she said there will be just one time fee of $ 5 for technician visit. I opted for this offer and got my desired music channel after 3 days (of course technician came and installed new satellite antenna).

Now today I got monthly bill of $169, which is $119 more than my actual monthly bill. I called again to CC and she transferred my call to her supervisor (this one is very rude). After listening to everything, she said that this is a physical charge which cannot be adjusted or credited and I have to pay this. I her told about my conversation with CC about this installation money (that there won't be any installation charge as we are under service plan). This supervisor said that since I don't remember that particular CC operator's ID or her name, then that means there's no record of my conversation with her and no proof of what I'm saying; so according to her business rule, she cannot go by what he said or she said on the line. I asked her about recorded conversations on their data and she told me that if any conversation is recorded, it will be available for 3 days and by now it will be deleted.

I asked her to check the operator ID of the representative who signed off notes in my account. She said there are three CC's and she cannot ask each of them. Come on, it's just 3 operators not 30. Moreover, she said I how I cannot remember the operator ID and the name and can remember all this conversation with her. I talked with different operators every time and how and why should I remember each of their names? So I got that she is not going to lose her end. Any how I have to pay this money, then what's the point in arguing with her?

So now I have to pay this extra $119 this month. Next time I'm going to write down the operator ID and name. I know then they will come up with different excuses. Now my contract with Dish Network is until December 2010 and I'm surely going to terminate their service.

I called Dish Network Sunday, November 7 around noon central time to talk to tech support. John took my information and then told me that they had a special offer for adt. I told him I was not interested, and asked to be transferred. He would not transfer me. He kept saying, "Why don't you want to protect your home?" I asked to speak to his supervisor and was told there were no supervisors or managers there. I finally had to hang up as he refused to transfer me to tech support or give me the number. I called again and spoke to Laquisha. The same thing happened. She would not transfer me and kept asking, "Why don't you want to protect your home?" Every time I asked to be transferred. I felt I was being slammed. They would not transfer me til I bought their adt service. I finally had to go online for assistance.

Boy, have you seen that ad on TV where the Dish Network CEO comes on and says what great customer service they have? Yeah, right! anyone who has ever tried to deal with Dish Network customer service knows that they are the worst company that there is. We have tried for over 10 months to get an issue with our receiver fixed and cannot get it resolved. We have spent countless hours on the phone with many individuals and good luck even getting someone in this country!

Every phone conversation, we get a different story. Today we called to pay our bill and discuss an overcharge; they did not want to use a different bank card than I usually use because it is different than the one they have on file? I have never given them permission to store my information! Dish Network overcharges ($300 this month), on a regular basis. That is why I have never signed up for auto pay. I do not want them to have unrestricted access to my bank account. I requested that they delete my bank card that they illegally keep on file and they refused!

I moved into my apartment and signed up for Dish Network. I ended up having to move out of my apartment and called Dish Network to inform them. I was not sure where I was going to reactivate my service, so I was told to put my account on hold and call and to reactivate it when I got moved. I moved and called to reactivate it and when I received my first bill I had lost all my promotions. When I called the first operator told me I would be credited in 3 days and my billing issues would be resolved. They were not. I called again and the second operator told me I would be receiving a call from a specialist in the next 24 hours.

That never happened. And finally I was told that because I put my services on hold, I was no longer eligible for the special rate. I was transferred all the way to the administrated offices (so they said) and was told nothing could be done. My programming went from $49.99 to $64.99 plus all the other fees they now tack on. If I cancel my service, they nail me for ending my contract early. What can be done? How are they allowed to get away with this? This has truly stressed me out. I am on a tight budget and was counting on the savings I was promised. And now if I cancel and cannot pay their fees, my credit is damaged.

Repeatedly, I had problems with obtaining a signal. I was tired of not being able to watch what little TV I do. I called several times, became frustrated, and cancelled early. They are taking $315.00 from my account after Jason had told me in September they would not. Yes it is in the contract about early cancellation but it is also promoted in ads you should not be required to pay for service you do not receive. I paid a monthly fee automatically for a service I rarely used and did not work. I should not be required to pay $315 on top of that plus I have to pay $20 to ship back their equipment; they bring it out but they don't come to pick it up!

Boy is Dish TV true rip offs! We were told we would be getting HD boxes and promised good service,and free HD for life, for our HD TVs that we specifically asked for. That was a lie! They sent out a non English speaking installer, so we couldn't communicate well, and all the man could say is sign here, and yes this is HD boxes. The boxes say nothing, so we didn't know they weren't HD until my husband got home from work and said they weren't. They did install an HD satellite dish, which says HD on it, and leads you to believe you are getting HD.

That was also a lie. After 2 months of back and forth in phone calls that takes hours, Dish TV finally said, we would have to pay $900 additional dollars for 2 HD boxes in order to get the "free" for life HD they promise on all their TV commercials. We were also threatened if we cancel over this, because we signed the paper work and would be breaking the contract. As far as we are concerned, Dish TV broke the contract. Believe non of what they promise you, it was all lies for us!

Customer service? What customer service? They don't seem to know the meaning of the term! Rude, nasty, better than you kind of people! That's what we dealt with! And that was with a supervisor no less!

We are going to the BBB and Consumer affairs with this false advertisement. Free HD? We still don't have it! I hope many people read this before signing anything with them, or you may just be sorry, like we are!

I made the mistake of having auto-pay set up on my Dish Network account. The payment was supposed to be taken from my credit card. I checked my account and they had tried to debit my checking account, which they are not authorized to do. I called them the same day and had them take the payment from my credit card. Then, I spent over an hour on the phone trying to get them to credit me the overdraft charged from the bank which they caused.

Long story short, the reps were rude. I even had one of them tell me that banks don't charge overdraft fees and I still have not seen the credit. Two days later, they did it again. Even though they already had my payment, they tried to debt my checking account and caused another over draft fee. This was over 3 weeks ago. I kept faxing them a copy of my overdraft to Andres, but he never got them.

I spoke another rep name Able and he informed that there is no way Dish could have debit my checking account because I would have to fill out a form at the bank allowing them permission to do this. When they still had not gotten any of my faxes, I sent over 30 faxes over a 3-day period and finally received a call back saying that they could see the negative sign in front of my balance. I told Andres to cancel my service and he informed of the early termination fee, which I informed him I would not pay it. Needless to say, Andres was called a name and he hung up on me.

I originally ordered service for 4 TVs, one of which they talked me into a DVR. It was supposed to go in the bedroom, and they put it in the living room. So, it never got used; I had them change it out for a regular receiver. But they put in a single TV receiver. That doesn't work because you have to get up, go in the living room, change the channel, come back in the family room, and on and on.

I called to get this changed to a dual control unit so I could watch TV in the family room. They told me I had to upgrade my **** service contract for another *** 2 years. I said *** ! They made the mistake, not me but they won't change. So, I'm letting the contract run out, and am never getting Dish service again. And I will go out of my way to see that no one I know gets Dish Network service! Those 2 year contracts have to end.. They are a consumer rip off. The satellite company doesn't have to uphold their end of any contract. You do, but not them. It's time to stop that ***!

Dish provided me a quote of $34.99 per month as a new customer. My first invoice was $49.99. After speaking with two supervisors and one manager, I was told their representative (V9M) misquoted the monthly charge and there was nothing they could do. This company has no credibility and does not honor their quoted prices! Soon to be an ex-Dish customer!

I have been with Dish Network for nearly seven years and I attempted to get an upgrade on equipment but the would not do it without me paying more a month. I opted to disconnect so they then said it would cost me $20 per box to ship back the equipment. That's three receivers! Wow, unbelievable!

What a joke. Then were told that a kit was being mailed to give us the internet. In the meantime, it did not arrive yet. We needed the internet and had to sign up on our own with Verizon and are being soaked $60.00 a month. Dish is a joke and a rip off.

This caused physical stress. The cost of getting another internet system is considerable more than the one thru Dish. They know who the employee who signed us up, but they act like they have no clue. We are not stupid. Just another big business that care nothing about people, especially senior citizens.

We sold our house in July 2008 and while we were building a new home, we were advised to put our Dish Network bill in 'sleep' mode and when we moved into the new house to contact Dish, they would come hook us up. Our sleep mode bill was to be $25 per month. Our Sept. bill was $35.91, Oct. bill was $20.95 and then in Nov. they took $424.31 out of the bank! I sent an email inquiring as to the charge and told them to put the money back, but they informed me that since we canceled our Wild Blue account and didn't return the equipment, they were charging our account for the equipment. We told them we were not aware of such and no one told us when we called, but to tell us what to return and it will be done so.

This went on for several months and we finally received the boxes to return the equipment via UPS. It is Nov 2010 and we still have not been reimbursed for the Wild Blue equipment! Also, we canceled our Dish Network and went with DirecTV and since we canceled with Dish, they have informed us that they are charging us $210 for a 'breach' in HD contract! I sent them an email stating that since they still owe us $400, we would just call it even. But I received a letter in the mail stating that the $210 would be charged!

These people are insane if they think they are getting that money from me! I have a copy of all emails sent to them and received from them on these charges. I also have copies of phone bills where we called to get this all resolved!

For the most part we like Dish. Good service up until we reenlist each year. They tell us whatever it takes to commit to a new contract, but fail to deliver. We are long time customers of Dish (decades) and work right with the Dish company direct. Problems are solved quickly. This year we wanted a DVR (that would record while watching something else); what we got was a VIP 211 that required us to come up with a hard drive and when we complained to Dish, we were told that we were stuck with what we got.

Every year we go to renew, it is some problem like this. It ends up being more money than that agreed on (now we pay by the month rather than once a year because of this). The equipment sent to us is so outdated that it is not even offered to new customers.

Since the new contract locks you up for one to two years, we are stuck with what we have.

When I told this to a local dealer, "I recommend that customers change between Direct and Dish every two years so that they get what is being offered at the best possible price." How sad is that?

I returned a non working DVR to them via UPS, then they tried to charge me $100 for non-return on my next bill saying they didn't get it. They said I would have to get a tracking number from UPS even though they sent me the return label to return it. Luckily I wrote down the number before I shipped it, otherwise I would have to pay for it. I am sure a lot of people have had to shell out the money because they didn't have the tracking number.

In December 2004, I became a Dish Network Customer in Hanford, CA. In March 2006, I was offered a job that I needed to relocate to San Jose CA. When I relocated, my new condo development did not allow dishes to be displayed as part of the HOA rules. I decided to cancel my contract with Dish Network and they were notified that I had moved and to close account. The dish was only to be removed by one of their technicians. I understood. It has come to my attention that I was sent to collections with Dish Network because I broke the contract.

In my contract, it stated that if my new residence did not allow satellites, contract would be void. I have a negative account that has reflected on my credit report for the last three years; dropping my credit score tremendously. I also don't feel that I'm responsible for the penalty charge for breaking the contract. I moved and Dish was not allowed.

Dish TV advertises up to 3 HD receivers free with installation. So, one of my TVs is not yet HD. I said that I would like HD in my bedroom which is my main TV watching area for movies, HBO, etc. where my TV is new and HD capable. The rude installer arrives 3 hours late, cares nothing about my wishes, as though I was not even communicating anything to him and he pretended to be deaf and not hearing anything I was trying to tell him.

Frustration! He installed one receiver to cover both TVs instead of a receiver for each TV as advertised. The one receiver is only HD in TV #one and I needed HD on TV #two (bedroom). Then when I called on the phone, Dish TV tells me that HD is only on the TV with the receiver and my bedroom #2 (without receiver) is only standard. The result, I have no HD at all as advertised. I should have stayed with DirecTV which I had for 10 years, DirecTV is much more competent with installation.

I received a letter from a LFNI Inc. trying to collect for Dish Network for $56.56. I have never had Dish Network nor do I plan to. I had called them and Direct Network and Time Warner about a month ago and the rep with Dish was persistent with signing me up. I told them no. I was checking around for the best price for me and if I was interested I would call them back which I never did. I gave them no personal info, no credit card info, no nothing. This is fraud or a terrible mistake. I think the rep illegally did something but this is a scam or mistake. The phony acct # for me is ** and the phony acct # with LFNI is **.

I called and canceled my Dish service, and I was told a box would be sent to me to return my receiver. I told them I had returned their receiver last December 2009, and purchased my own receiver. So they asked me for my receipt. I don't have a receipt from a year ago. I said show me where you sent me this receiver. Well, they don't show where they sent me one and said someone keyed it in as a lease when they activated the account for my receiver, so they will send all this to corporate. But in the meantime, they will send me a box to return my receiver unless I can come up with my receipt. My credit card will be charged $100 - $400 dollars if I don't return this to them. I am pulling my hair out with this.

I go from one person to another, and they all see where they made the mistake, but say their hands are tied unless I show them a receipt. I am a full-time RVer and told them if they send a box to my mail forward service, it will then cost me $20.00 to have the box sent to me. By law they can't throw it away, they have to forward it to me. This could take weeks or longer to get straightened out. They screwed up and I am the one that has to prove it's mine. They have all said no receiver was sent out to me. Hello, right, so what's the problem? I called the place I purchased the receiver from, and I am waiting for a call back. But they said, "Sounds like Dish." Today, I received a cell phone message saying this is the tracking number for the box that you are to return the receiver in. What am I to do? Any help? Thank you.

We had to pay an installation fee twice within 1 year because we moved even though they advertise free moving. Since then, they changed our due date. We get paid on the first of every month. My fianc is on disability. Before we moved it was due but at first, we never had a problem. When we moved, we paid the installation of the first few months but they changed the due date. Now, we are getting shut off for 2 days and they won't do anything to help. They said that we could keep it shut off for a week and then pay it and it will change our due date. I think it's a bunch of crap. They advertise things and then when you call they can't do anything for you. If my contract was up with them, I would switch but I still have another year.

I noticed an increase in my monthly bill. When I called to ask about the increase, I was told that local channels were added, which caused my bill to increase $5.00. I told them that I had problems with my receiver and while troubleshooting with their tech over the phone, he asked me to go to my local channels thru Dish. I told him that I only had locals over the air. He said he did not understand that because locals were included in my package.

He said that Dish started in February of 2010 including locals in the service. I told him that I was not subscribing to locals because it used to be a $5.00 charge. He again stated that as of February that locals were free. I stated that I did not have locals. So he stated to give him a second and he would check on this. When he came back he said I was right. I did not have locals but he had given me local now and to recycle the power on my receiver and I should have them. I did and got locals. So we continued with solving my receiver problem.

At no time was I told that now by receiving local channels would cause my bill to increase. So I called Dish and talked to two people and was told that old customers were not made to subscribe to local channels, which is where the $5.00 difference is in the bill. I told the Dish rep. that I received local channels over the air fine and could not justify paying for something that I received free. So I stated what had happened as above and was told it was nothing that could be done. Then when talking to the second person (the first person's boss, I guess) he stated that he would give me a credit for 6 months to get use to the fee increase. Again, I stated that I did not want to pay $5.00 more and to remove the local channels and if I was not misled by their representative, then I would not be calling and discussing this issue. So then I was told he could go out on a limb and give me a year of $5.00 credit so to get use to the charge. Again, I state that I did not want that. All I wanted was the $5.00 a month increase removed.

Then he also tells me that Dish has no way of once opting in for local to remove it. So basically I have had an increase of $5.00 a month and got this because a Dish representative gave me wrong information. And I still am being told that locals are free.

So my question is why is my bill increasing by $5? Also, I was offered a credit for a year to come to an agreement. I do not understand how this company can legally do this. Please let me know if am I wrong in my understanding of bait and switch laws which is what I believe may have happened. I have been with Dish Network for a number of years. But now I do not know how much longer this will be the case. Do they realize they are not the only providers in VA.?

They are forcing consumers to pay more but calling the service offered free. In other words, false advertising costs consumer more money. Also, this cost my time and effort in trying to resolve this problem plus the extra money I now have to pay for this product that is be sold as free. They are also forcing me in to an agreement that they say I was told wrong but they can not do anything about.

In September 2010, I signed up with Dish network and was told that Sun Sports (Miami Heat Network) was available. As you well know there is a dispute between Dish Network and Fox Sports over programming, and Fox sports has pulled their programming (Fox Sports owns Sun Sports). When I ordered their service, I specifically inquired about this channel to make sure I would be able to watch the Heat, and was told it was available. As soon as the first pre-season game for the Heat came, I found out to my surprise that the Heat game was not being shown on Dish Network, and had to do some research to find out about the dispute between Fox Sports and Dish network.

Dish network refuses to let me cancel the contract even though I have been a customer for less than a month, unless I pay a $400 termination fee, even though I was mislead into getting the service. What is even worse is they still tell people that the channel is available. When on the phone today with my credit card company and Dish Network (my credit card company called them with me on the line to try to come to a resolution), the account specialist kept claiming that the channel is available! Unfortunately my credit card company said they cannot do anything about the charges, that Dish Network can continue to automatically bill me for service or the cancellation fee. I really do not know what else to do. I cannot watch my local sport's team games unless I switch to another provider, but I am forced to pay a cancellation fee to do this.

This went on for 10 months as I was in a 1 year contract and tried to hold up on my end but it got just too hard I was spending all of my time trying to fix the TV. So I said let's find someone else and we went to Direct TV which is a whole lot better. Now Dish wants to charge me an early cancellation fee of about $300 dollars I just am not going to pay this if anything they owe me for working on their Dish.

I was not given copy of agreement upon installation; rep could not connect VCR to TV/HD box; talked with DISH rep initially said they would, then said they couldn't connect, and then said they didn't need to. Told them to take it all out [that was 19 days after starting service and it was cut off before I was off the phone; took 2 calls and more than 2 weeks to get them to send the return box, which they charged me for; then they waited another 12 days before charging me $401.23 cancellation fee for service that was incredibly poor. After being robbed by DISH Network I no longer have any cable or satellite service.

Awful customer service, I am stunned! I did the online chat and when I told him my screen error code was 535, he kept telling me that they didn't have that error code. Well apparently, you do because it's on my TV right now! His response was "no, we don't". Very rude, not helpful at all as everything he told me to do, I had previously told him I had already done. Then he said goodbye and before I could respond, he was gone. Unbelievable!

I received an advertisement for NFL package. I called and spoke with a representative. I specifically requested information about the Oakland Raiders. They told me I would be able to view the Raider games with this NFL package. Since that time, there have only been a couple of games in the pre-season that I have been able to view. I called to complain and they told me the games have been blocked out. Last weekend, I tried to watch a college game by ASU. I called again and they said it's not up to them which games are aired. Funny, they didn't tell me that when I signed up for the NFL package. Why are they allowed to sell this service if they can't deliver? It looks like a bait and switch operation to me. They should not be allowed to charge for services they can't deliver!

They told me if I cancelled they would charge me $5.00 for each subscription. Not to mention charging me for the NFL package for months that don't allow me to view the Raiders.

I was disconnected from Dish network and was charged fees that were not consistent with the agreement I had with them. Throughout my time with them, their service went out every time it rained. To return the receiver, it required three phone calls because they kept sending the return boxes to the wrong address. Aside from the lost hours of service that I paid for and did not receive and the time I spent on the phone engaged in calls where nothing was resolved, I was charged $195 to disconnect based on a 24-month commitment when I had signed on to a 12-month commitment. I'm sure I'm not alone.

This is my mother's account, she is 88 years old. She has had an account with Dish Network for 5 years. She moved two years ago across from our house and has had nothing but problems. Her service would go out for 3 to 4 hours at a time with just a message on the screen, stating that the signal was trying to be found. Then the last two months, she would be watching TV and no matter what station she had it on, it would start showing cartoons and you could not change the channel or anything, it just locked up or something.

They sent technicians out more then once and try helping over the phone but it did not do any good. And the one time it was said that the dish was put in the wrong place by the 1st technician, so it was moved. Then a technician came out, stated he could not find a problem. My mother got so upset about it. She stop telling me about it but kept paying her bill right on time. Then she got sick and I went over to stay with her and that is when I saw the message was still happening. I told the person that I talked to over the phone about it all. Stating that my mother paid her bill on time every month (she is on a fix income). Also, she was charged her for one of the visits, which I was not aware of.

So when I called on Oct. 23, 2010 and told them that I could not have my mother upset because of this service problem (the TV keeps her company a lot) and was canceling the service to go with another service. This is when the first person become rude. My mother was no longer on a contract. I feel she has paid for services that she never really received 100% of the time, and nothing was done to correct this. That is when she was informed that she would have to pay to ship the equipment back to them or pay for a technician to come out and pick it up.

There is no drop off place near us, she was told. I think that they taken advantage of an elder person and I could not get reason out of anyone regarding why this should be like this. I was told rudely by these people, in so many words. "This is the way it is and she was responsible for getting the equipment back to them if she wanted to cancel her service."

I am very unhappy with this situation. My husband and I have had Dish Network for five years also, but are most likely going to be canceling our service with them also. I have written a letter, that I will be sending out to the Better Business Bureau and to our newspaper. I feel our elder people are been taking advantage of, most of them are very proud and feel they must do for themselves. Big companies should not take advantage where it is not needed. Each situation should be looked at and handled according. Not with the attitude of "There is nothing that can be done, this is the way it is."

If I added up just half the time that my mother did not have the use of her service, it probably would paid a lot more than what this company thinks they should get paid for the return of this equipment. This companies should remember without us little people, they would be in trouble. So please try and be a little humane.

CEO and co-founder of the company Charlie Ergen is running a nationally televised ad campaign saying that at Dish Network, you'll never pay more for HD (he says when he was a kid, he didn't pay more for color and doesn't believe in charging more for HD). Really? I pay $54.99/month charge for America's Top 200 channels. Then I'm also charged $10 a month specifically for HD (and I can produce at least two years of such receipts) shows, the HD charge for these channels that Mr. Ergen says his company doesn't believe in charging. When I called the company after seeing this commercial to bring the mistake in my billing to their attention, they pointed out the fine print that flashes momentarily on the screen that basically says it's only for two-year contracts. That's wrong. Fine print on a television ad doesn't supersede the spoken word of the company official. You can't hide critical information like that in the fine print when the spoken words specifically contradict the fine print. False advertising.

First, our main inside receiver broke a couple of months ago. We called Dish and the tech could fix it for $20 service. I refused to pay it. The receiver stated to work again in about 1 hour. Then, it broke a few weeks later and we called them and got the run around. I unconnected it and used one from another TV in another room of my house. Dish has never taken care of this matter. We called about an offer on the TV about having one receiver for three rooms and the tech support guy just wanted to argue with me.

I asked for a supervisor and it took him about 5 minutes to "connect" me and immediately I was unconnected without talking to the supervisor. My description of the service might not have been right; however, the tech could have lead me through and got me the service I want. I seems strange that the co-founder of Dish is always on commercials telling how good his company is and that it's the number customer satisfied company in the TV; however, I just read some other peoples complains also.

Please watch my YouTube report about getting ** by CenturyLink and Dish Network. Please pass it on to all the potential, or currently frustrated individuals who have been **, or may inadvertently put themselves in that position. I am out $204.61. I am psychologically bothered because I am upset, frustrated, and angry. I wasted 15 hours on the phone with them.

I am under contract with Dish network for 13 more months. However, they have removed 19 channels from the program listing that I signed the contract on. This is a breach of contract. However, they refuse to let me out of the contract and are threatening me with a 300 dollar penalty if I leave them and go with another provider. They lied in the first place about the contract, said if I allow auto withdrawal, I wouldn't have to sign a contract and they put me under one anyway. Dish network is not being fair and should be investigated for this unfair business they are forcing on consumers. I have received no refund for not receiving these channels I continue to pay for each month and to get. Please help the consumer with this issue. I think a class action suit is in order.

We were scammed by a DISH contractor. We met this DISH contractor in Clark County Fair, and they used the promotion that gives away a free mini laptop if we sign up for sign up DISH Network.

The DISH contractor came to our house to set up on 9/9/10. He said we had to wait 4 to 6 weeks. The mini laptop will be shipped to us. We have been waiting for more than 6 weeks, still no mini laptop has been shipped. We called them, and a guy, named Troy, said to contact his brother. We called at least 20 times but we always get his voice mail, and he never calls us back either. We contacted DISH Network, but they said they can't do anything about the laptop, because the contractor is a third party.

We were scammed by Dish contractor. We met a Dish contractor on Clark County Fair and they used for promotion a free mini laptop to sign up with Dish Network.

The Dish contractor came to our house to set up on 9/9/10. He said we had to wait 4 to 6 weeks. The mini laptop will be shipped to us. We waited for 6 weeks, but still no mini laptop. So we called them and the guy named Troy said to contact his brother. We called him and at least 20 times, but it always goes to voicemail. He never call us back either. We contacted Dish Network, but they said they can't do anything about the laptop because the contractor is a third party.

Channel. Now they tell me my everything package does not include Redzone channel anymore. If I want that, I must pay more. They said in my contract somewhere it states that they have the right to change my programming and start to charge me for something I already paid for. I would like to know what can be done about this.

At first I believed them and had a talk with my husband and 11 year old son (the only other people in the house that use the remote). I knew they had not ordered any other channels, but I constantly change the password anyways. Then the time given that these additional channels were ordered would be times when I am at home by myself and just watching TV.

I have come to the conclusion that you can order a channel just by going to that channel. There is no prompt that asks you do you want to order this. There are many times that the remote just gets stuck and we unplug the TV and let everything reboot. I tried to cancel my service and was told that there would be $240.00 cancellation charge, but at this point I have paid that and more since every time you ask them to take of the so called additional channels that you ordered it is a 5.00 service fee change (regular station) and a $20.00 service change (adult station).

My monthly service fee is suppose to be $30.99+ tax and I pay an average of $120/month with all the service fees to change remove channels that I never ordered in the first place. I live in CA and when I told my aunt in Pennsylvania about the trouble I was having with this company, she replied that they ran a scam in PA also and a lot of people filed complaints. Why is this company allowed to rob people throughout the US? Why are they still in business?

The contract started around Jan this yr. We were told things like yes,we are revolutionizing the TV industry, we are the only ones who don't charge for HD TV. We asked about when/if we get HD for the bedroom & were told no problem. Well we have new flatscreen HD TV in bedroom. The old TV in this room worked off the one box in the living room. We do not get HD quality in the bedroom with our new TV so we called last week.

He called back again, spoke to another rep (after he saw another commercial, free for life). They said the same thing and after an hour said they would give it for free if we started a new 2-yr contract. We said no way since they can't even be trusted to stick with their agreements.

My husband, after much research on HDMI cables cost, bought one for almost $200 online to reach from the living room to the bedroom. He went to hook it up yesterday and it won't work. He went to Walmart to see if there was any sort of splitter he could buy. There is none. He drove 40 min the other direction and saw our local Sears store had Dish signs all over with free HD for life up to 6 rooms!

My husband was too mad to call them again, so I called Dish today. They said, "No, HDMI cable is not what's needed, you need another box." This is what we asked for to begin with! They again wanted to charge us or would send no charge if we start a new 2-yr contract. We hate this company so are not willing to do that. I spoke to "Michael" who sounded like he was in India. Michael put us on hold a few times then spoke to my husband. They would make it right and send out 2 new boxes.

I don't know why two but that's what he said. He said they would send them and we wouldn't have to start a new contract. He then put us on hold and a few minutes later, another man came on and said, "How can I help you?" We said, "Michael is helping us." He said, 'No, I need you to start over." Are you kidding me?!

At this point my husband handed the phone to me. I said, "I want Michael" He said, "Sorry, ma'am, he hung up." I said, "No, he put me on hold, then you came on. Transfer me back to Michael." He said, "I can't do that. He is in another dept and you probably won't get him." I said, "Transfer me to this dept and I will ask for Michael!" He said, "We have many different locations." At this time I lost my cool. I asked for a supervisor. He said, "Okay, Ma'am. I have to put you on hold." He put me on hold for 5 minutes then they disconnected me.

Who will change the law so these companies can't hold you to any contracts? We had similar trouble with DirecTV too. They are both lying crooks. If any company needs a class action suit for unfair practices it is Dish and DirecTV. We ultimately wasted hours on the phone. We will continue to find a solution somehow. But we are not giving an extra dime or starting a contract over with Dish. When the contract is over, we will definitely go elsewhere as they don't live up to their contract of HD TV for both rooms for life!

I went to ask a question and I was told to leave the premisses and was attacked in the street by the owner Robert Bryant. I have an attorney and I will be suing. Mr. Bryant is a big vicious bully. He bullies his employees and he put my life in danger. I need to be contacted by a representative asap.

Purchased Dish Network through a 3rd party vendor who had a gas reimbursement program providing $300.00 in cash back. Never received.

Purchased Dish Network through a 3rd party vendor who had a gas reimbursement program providing $300.00 in cash back. Mailed gas slips of more then $100.00/month for 6 months with promised of $50.00 per month for $300 total. Despite numerous letters (no phone or email address found) received nothing and no communication. Contacted Dish Network and executive complaints who stated it is not their problem.

Even though I pay $100/month to Dish for their service and only went with their company because of the rebate, they state they are not at fault. They have paid this 3rd party company money to find me as a customer and basically state they are not have any responsibility and their response, DISH Network doesn't provide the $300.00 gas card promotion; you will have to contact the third-party vendor who provided it to you. Our records indicate that your DISH Network account was initiated by the independent company American Satellite Inc. at 1-866-512-8545.

Companies that sell DISH Network satellite hardware are independent companies and set their own policies and business procedures. The relationship between DISH Network and the company is that of an independent contractor. For these reasons, we encourage you to contact the company directly. So we will pay for referrals and do not care what they promised you. We have no responsibility and they are independent. So "join Dish Network and I give you a new car after 1 year with Dish" once I get my fee, I'm gone and Dish will say, too bad - Independent contractor, not our problem. Yes it is.

We are long time customers of Dish. We upgraded to HD earlier this summer and are charged an extra $10 a month. The Dish president states, "No one pays for HD on Dish." We also have the premium sports channel to watch the University of Oklahoma and Oklahoma State University. We pay more than $100 a month. Last Saturday we could get neither game because Dish and Fox have a dispute about cost. My contract is with Dish and they are not delivering what I am paying for. I want my contract fulfilled or the contract voided.

I purchased a HD DVR Receiver from eBay in new condition. I called DNetwork to activate it by giving its CAID number to the operator/technical support. I mentioned to him if that's a purchased one, not a lease. DNetwork did not have the CAID number in their data system. It's clean and good to be activated. Three weeks later, I decided to switch to DirecTV who offered a better deal. I called DNetwork to cancel the service (my contract has expired). As usual, I must return all leased receivers. Here's the bad news. First, DNetwork does not want to prorate my billing payment. Second, they asked me to return my purchased receiver. It's funny that I have to prove to them by faxing my purchasing receipt. No problem.

I asked them back if they have proved it is lease equipment. No! They don't have any. They don't care about it. They determined that they own my receiver. The person whom I dealt with promised me to take care of this matter in five days. It's been more than 30 days without solution. I called him, left messages, and they never called back. I called their customer service. I have to tell the story over and over.

The worst, they charged me $300.00 for my own receiver, plus stealing my over payment. That's ridiculous! After I explained to them, they are willing to accept and promised, again promised to clear this matter but it never cleared. Every time I call their customer service, they want to process it. I filed this to BBB. Hopefully, other people will be aware when doing business with Dish Network. If you want to activate your purchased receiver, make sure they put a note in their database. Otherwise, they will claim it as theirs.

I was in Sears and saw Dish Networks promotion/incentive to switch to their Sat. Service. I was with Time Warner Cable. The promotion said that a gift card will be mailed to me, as an incentive to switch services. That was almost 2 months ago. If you look at my account, approximately 15 calls have been made between Dish Network and Sears trying to find out where this card promotion is. Nobody has a clue! Dish says that Sears is handling it and Sears says go to Dish Network! It is just a gift card. Is there anybody out there that can resolve this matter of principle for me? The promotion was at the Sears in Carolina Place Mall in Pineville, NC.

I chose Dish Network when I moved into my new home in July 2010 based on the knowledge that I would be getting local channels and FSN. At the time, I signed up for HD free for life. As of Oct. 1, I no longer have FSN and there is a threat of losing all Fox stations on Nov. 1, which includes a local station. I want out of my contract, because a big reason I agreed to this was knowing I would get FSN. Now they want to charge me $210.00 for the free HD for life and over $300 for the rest of my contract.

Why should I have to pay for something that is supposed to be free? They say I can watch the Red Wings on NHL Ice, but they are always blacked out, so I don't care that they are now giving me this channel. It is no help to me. They didn't live up to their part of the contract in giving me the programming I signed up for. Why should I have to live up to my part of the agreement? Help me. I can't afford what they want to get out of my contract and I can't afford to have two providers just to get Fox stations.

Dish Network is not broadcasting FOX sport channels. I called and asked to have the charges for these channels removed from my bill. They refused to remove the charges and offered everything under the sun instead. If I am not receiving FOX sport channels, I should not be charged for them.

I have written here earlier about Dish Network. I called Dish and talked to a rep about my account. I had received a letter from them saying they was shipping me a special box to return the receiver and remotes, and I would be charged 15.00 to my account for shipping charges since they provided the label for UPS. In a second letter, they said they were going to try and take the cancellation fee of 210.00 out of the bank on the Visa debit card that was used to get their service.

Now, I have no checking account and at the time I ordered it, they said I needed a credit card in order to get the dish. I told the rep that I didn't have a checking account and he said do you have a friend or relative that would let you use their card. So after talking to my fiance, she said let me ask my sister and see if we could use her debit card. She said yes. Now when I talked to the rep, I told him this was not my card and not to take the payments out of it but to send me a paper bill and I would pay by money order. He said nothing to me about if I cancelled early, they would use that card to collect. Again I told them this was my fiance's sisters bank card and nothing was to be taken out of her account.

Well, today Oct.17th 2010, my fiance messaged me and told me they took 210.00 out of her sisters bank. Now my fiance's sister draws social security disability and the rep was told this when I tried to explain again and again. It made them no difference about who's card it was. Now, I was to have a one year contract and now all of a sudden it jumped to two years.

She told me that I had signed something that gave me a 2 year contract. I don't remember signing anything to that fact. Only paper I signed was when the tech came to install the dish satellite and hook up the receiver (which was the wrong one to begin with). So tell me how can they take money out of her account and her not signing anything with Dish Network.

We're going to go to the bank tomorrow to see if the money will be put back into her account and go see a lawyer to see if they can be sued for taking money out of a bank in my book was illegal. I know for a fact that all the money that goes into her checking account is social security disability payments. Dish Network is a rip off and should be investigated by the Federal Government to see if what their doing to people is legal or illegal. So beware people of them.

The main reason I watch TV is to watch sports especially the Los Angeles Lakers. The Dish Network had cancelled FOX Sports and I therefore have no use for their service. As a relatively new customer, they are charging me an early cancellation fee of $385.

To make matters worse, as part of my returning their equipment, I am being required to pay for shipping of their equipment back to them; they do not provide any place I can drop off the equipment. With three boxes, they are forcing me to pay $15 per box, or $45 plus the early termination fee of $385. This is a travesty and totally unacceptable.

As a result of their inability to provide the programming I signed up with them to receive, it is costing me $45 + $385 = $430 to cancel my account!

I switched to Dish Network due to wanting a package deal with AT&T. It has been a total nightmare ever since. The DVR basically which we were promised was to work for 2 TVs is basically only for one.

I am unable to watch any shows during the day due to my mom recording all day long in her room. (This was not explained to me in the least) The remote doesn't work at all, I have to point it in every direction possible to get a response. Channels turn without even touching the remote, the service is awful. No storm and the the satellite continuously goes out.

The sound in my children's room doesn't work, and I know its not the the TV because when they play games, the sound works fine. When I ask for a tech to check out the problems, they never show up to get out of this. I'm gonna have to pay a bundle which I can not afford. Their service is beyond horrible. I can't believe they are still in business, they are as bad as Vonage. Unable to watch any of my shows, no sound on my children's TV, and wanting a huge amount of money to discontinue service. I tried to downgrade but they want to charge me $400 to do so. I'm appalled on the how these companies are treating their customers.

I opened up an account with Dish Network about a month ago. When I signed up with them I was under the impression that my contract was for only 12 months / $24 only. Off course, that was not the case. The contract is for 24 months and the monthly charge is $31.85.

My real problem with Dish Network is when I called them and asked for a hard copy bill; they informed me that it would be no problem to send me one. I received a Bill Statement, and they never canceled my credit card charge transaction with them. The customer service representatives that I spoke with Trevor and Alicia were very rude to me and did not want to assist me or transfer me to a manager.

I also asked them to change my billing cycle date and was informed that the system won't allow them to do it. They informed me that I would not have to pay a late fee if I paid my bill from 2 or 10 days late prior to the due date. Once again, not the case. I paid my bill today and I was charged a late fee. I will honor my contract with them, but I'll never recommend Dish Network to anyone that I know .And their customer service sucks.

We have had several disputes with Dish regarding customer service, billing and service. On 10/15/2010, called customer service spoke with Shelley out of US, she transferred us to Gene in US, then to Daniel, Ir was Daniel who said she would transfer us to another dept. We have been on hold for over one hour and still no human contact.

1. Spoke with Shelly. Explained my husband was being transferred to Indonesia in 30 days. Shelly asked me the following questions: Was I going with my husband? Did we own the home? If he is leaving in 30 day, when am I leaving?

All the above question are an invasion to the right to privacy act. None of these questions have anything to do with us asking for a copy of our contract for fees of an early cancellation.

2. Spoke with Gene very nice and transferred me to Daniel. It was Daniel who was very very rude. She would not take time to allow me to speak. Stated I am transferring you to another dept. Placed on hold for over 45 minutes then disconnected.

3. Placed another call. Spoke with Liz who told me to go on the internet.

4. Placed another call spoke with Mary. Said she would mail a copy of contract, but could state all fees for early cancellation. This is up to company management. I called again spoke Fernando: Very nice, explained situation. We went on on line for contract. However. Access is only given to a residential services general agreement. In other words, we could not print contract. Program is designed to allow on screen viewing only.

Please address our issues. We educated adults. Is this service fare to the less educated, elderly or anyone? I understand the BBB has given dish an F in customer Service, that score is too too high.

Come on Dish, quit using your customers as a pawn in your dust up with Fox. You have lost your leverage with allowing this argument to go on for so long.

I signed a two-year contract with Dish Net for the fact that I received a good deal with the channel line up that they offered me. But recently, there were several channels of my interest that were taken out from the programming and I asked Dish Net that I want to cancel the account and I explained the reason. Is there anything that I can do not to get charge those fees? It was never my intention to cancel in the first place but due to changes in my programming, I would like to change carrier.

I lose service every time it rains or snows. Lately, the picture has been freezing up. And, now you are taking off Fox SW. This will cause us to miss the OKLA football game this weekend. We are huge fans! We've discussed this and we could live with the weather interruptions, but now our football. Goodbye Dish. We are going to look for a better satellite provider.

I ordered the top 200 to get Fox Sports Net channels but you no longer have these channels so I'm looking at DirecTV; they seem to have good prices and they have all of the Fox Sports channels I need. Good luck and try not to lose too many customers

While out to church each Sunday Morning, I videotaped CBS Sunday Morning and watch it later. When we got back on 10/10/10, there was infomercials and an exercise program being shown instead which were taped. I happened to know that when the next program, a news one on Sunday morning, there were infomercials then as well. I was wondering what happened and if we are going to have the same trouble this Sunday, 10/ 17/10. If this keeps up, we will consider taking a different type satellite network program for our television watching as soon as stated promised period is over.

I called regarding breach of contract with my satellite provider. I have been paying for programming that no longer is being provided. I have missed FX Network Programming that I enjoy watching and have been paying for. I missed the MJLB finals. I paid for programming and now that they do not provide service they will not let me cancel my subscription. Calling it an early termination fee, when they are the ones who are not providing me with the programming I paid for.

I signed up for Dish on Sept. 19th. When I signed up, I specifically asked if they carried Fox Sports. They stated they did. Effective Oct 1st, they quit carrying Fox Sports. I asked to cancel my service if this was not to be provided as this is the most critical channel to me. Had they informed me that they were in negotiations with Fox, I would have waited to switch my service. They baited me into their service and then switched my service. It will now cost me hundreds of dollars to get out of this service. I would be happy to stay with Dish if the Fox channels came back on. But if not, it is a breach of the agreement to sign up.

I signed up for Dish on Sept 19th, when I signed up I specifically asked if they carried Fox Sport, they stated they did. Effective Oct 1st they quit carrying Fox Sports. I asked to cancel my service if this was not to be provided as this is the most critical channel to me and had they informed me that they were in negotiations with Fox. I would have waited to switch my service. They baited me into their service and then switched my service. It will now cost me hundreds of dollars to get out of this service. I would be happy to stay with Dish if the Fox channels came back on but if not it is a breach of the agreement to sign up. It will cost me several hundred dollars to cancel my service because I am less then 1 month into a 2 year contract.

I was very happy with being able to watch movies whenever we wanted. I was not happy that the network can cancel FX from their customers without their permission. When we signed up with Dish Network, we were told we have those channels. My husband is a loyal fan of the show Son's of Anarchy. I don't think the cast would be happy to see how their fans are being treated. We are being forced to cancel our service to Dish Network if something is not done.

On July 25, 2010, we called and negotiated newer equipment and some promotionals (we had been a customer for 13 years and still had the older equipment). The newer stuff had HDTV etc. On the 3-month promotional, they gave us HBO and Showtime. We asked them to automatically discontinue after the free period. The tech agreed that nothing more was needed to be done on our end. Surprise, surprise! He lied. We got billed to our bank account on October 11, 2010 (for November) that extra $30. On calling them, they said they could not credit the error but would give us a credit in November and cut us short (turning off the premium channels immediately). They are already charging for services not yet rendered and want us to be a bank and lend them $30 free for a month. Great business practices! But I guess there is another definition for the word "service" dealing with horses.

Initially, they lied about what services they offered. I expressly asked for Major League Baseball (MLB) so I could watch baseball this season. The representation told me that they did carry it but I found out that they didn't.

Upon installation, I discovered that they did not carry it and when I tried to cancel they said I had signed a contract and I would owe them two years of monthly charges. I had them reduce my bill to minimal charges per month and then contracted with Direct TV which did offer MLB. The service remained unused till two months ago and rather than let the service remain unused, I transferred the service to my fiance's house. I was told that their only charge for moving my service was a one time fee of $15. Now, I received a fee of $100 for a change of address. It has been one lie after another.

I had Dish Network for two years, and I only stayed that long because I was bound by a contract. I will never again purchase their services. At one point during my contract, I upgraded to an HDTV dual TV DVR receiver that controlled both the TV in my living room and bedroom. I had just purchased a brand new Sony Bravia 46" flat screen for my living room. I also had a smaller Sony in my master bedroom. I previously had a low definition dual DVR receiver for the living room and master bedroom, and a low definition dual receiver without a DVR in the two other bedrooms in my house. I had placed an order to move the low definition DVR dual receiver to the bedrooms where I had old cathode ray TV's, and to install the high definition dual DVR receiver.

Well, like most people, I work during business hours, so I can't sit around at home waiting for a Dish Network installer to show up. So I had my nephew stay at my house and let the guy in. I was eager to get home from work that evening to watch my new high definition flat screen. When I got home, I had discovered that the installer left the low definition receiver in the living room, and switched out the low definition non-DVR receiver in the two other bedrooms with high definition dual DVR receiver, on the old fashioned TV's. This incompetent fool who installed it had to walk through my living room and see the large brand new HDTV flat screen to install an HDTV DVR receiver on two very old fashioned TV's. He was either stupid, lazy, or both.

I called Dish Network and the person who answered my call agreed that this was a ridiculous mistake, but that didn't stop them from lawyering up. They said that since my nephew signed off on the work order, I was stuck with it as is. And, that if I wanted the mistake corrected by them, I would have to pay another $100 to have an installer come out. Instead of enjoying TV that evening, I wound up fixing it all myself. Furthermore, they did not supply an HDMI cable and refused to send me one. Also, the second TV signal to the master bedroom controlled by this dual receiver was not HDTV, just the primary TV in the living room. And they charged me extra every month for HDTV.

I hope they enjoy the 3 grand I gave them over the course of two years because I never will give those bloodsuckers another penny. I was thrilled when I was finally unshackled by the Dish Network contract. The channels went up to 9999, and there was usually nothing good to watch. When I was a kid, we somehow survived on 13 channels and a roof antenna. TV commercials used to pay for TV. Now people pay outrageous amounts every month and there are still commercials. Their service would fail constantly. Their DVR was slow and unresponsive. You press a button on the remote, and it would take up to 10 seconds to respond.

I picked up a Philips Mant-940 Amplified indoor/outdoor HDTV Antenna for $30. The picture is crisp, beautiful, and rarely fails, far better than Dish Network ever was. I hooked up a PC to my TV and use Netflix for movies. $10 a month for unlimited "On Demand". And, if you're a little resourceful, there is plenty of free programming on the Internet. Just hook a PC up to your TV with a wireless mouse and keyboard. Plus, I'm a night person and the channels on Dish has mostly infomercials throughout the night. Is that what I was paying $125 a month for?

And the way Dish has to power down every night and interrupt whatever you were watching is so obnoxious. I've recently been seeing a desperate and pathetic new ad campaign by Dish Network with one of the company's founders getting on the camera like some clown. It's very reminiscent of similar campaigns for Wendy's, Motel 6, Oreck, etc. Some silly fool nobody cares about telling you how he got rich on some technology that has grown woefully obsolete. I predict they will go down the same route that Blockbuster did. Mark my words. Internet based TV is the next technological wave of the future. I've been predicting this for the last 5 years.

I called last night about the discontinuation of the FX Channel. I am very disappointed with the level of service your company has given me. I was hung up on twice last night once by Andrew when I called at 8:45pm and asked to speak to a manager. The second time I was hung up on by Brenda at 8:52 pm. Both refused to repeat their ID code.

I finally reached another supervisor Jeff ** and he refused to answer the only two questions I was asking: what are you doing for me the customer and what is being done to keep me as a customer? I believe these are reasonable questions. He also kept telling me I was frustrated. I take offense of this. I was not frustrated; I was/am disgusted by the way your staff was/is treating me as a customer. Is this the Dish standard now? I have never been treated this way since I moved to Dish in 2004.

Andrew told me to go to FX and download the show and watch it on my computer. Brenda told me to call FX and tell them to settle with Dish. Jeff told me we will give you $3.50 to download the show from iTunes. He then told me Dish can change the programming anytime they choose and I do not have a contract to stay with Dish.

At no time did any of your staff answer my questions. I pay Dish network to have the channel and programming they advertise when I signed up. If there is a change, why did I not receive a letter or an e-mail? This is the second time I have gone through this with Dish, the first being Fisher Broadcasting.

I do not care that Dish and FX are negotiating. I do not care that programming can be changed at anytime. I do not care to download a show to watch it on my computer instead of in my living room. I do not care to call FX. I only want to be treated as a customer that Dish would like to keep. Again, I would like my questions answered. I am not sure if they will keep me as a customer

Called Oct 6, approx. 9:00PM, regarding an offer we received in the mail. Offer 6 receivers for $29.99, 120 channels. We are paying about $79.00 for two receivers. One hour 28 minutes on phone with Ren, stated she was not able to change our plan but could upgrade it with a major credit card for $14.95 per month.

She stated that we would receive one month credit and executive management would call us back. To date, I have placed another phone call spoke with Lori ID I8I who only offered again to upgrade service for additional fees. Not one customer service representative would address issues: Offer we received in the mail.

Lori stated there was no credit issued on our account and Ren stated we hung up on her. This is a false statement. We were hung up on. Lori refused to change information in computer. Lori then placed me on hold for approx three hours. Yes, I left speaker phone on and went to bed. This is quite time consuming, and after 28 hours, we still can not get our issues addressed, answered or even hear we value you as a customer and to assist you.

We would like to be released of our contract due to lack of Customer Service. We have been give false statements by two Dish employees and a false statement regarding our charter is in Dish computer. $180.00 Early Termination Fee. Mental Stress to obtain proper Customer Service.

June 2010, I received an advertisement from Dish Network for "High Definition TV for Life". Having been their customer for 4 years, I called about the offer. The saleswoman said it would cost $300.00 to upgrade two receivers. I said that was too much money. She said, "I can waive $100.00." I said, "OK, I'll let you do it for $200.00." June 8, the technician performed the work and told me afterwards there would be a $240.00 early termination fee. A few weeks later, I checked my credit card and saw they had taken $300.00! I called to have it corrected to the agreed $200.00 and they denied granting a waiver (even though the conversation was recorded). I canceled service and returned their equipment. They proceeded to charge $230.00 to my credit card. So, to watch one month of Dish HD television cost me $530.00! I would like Dish Network to refund $330.00 to me.

I've reviewed many other complaints regarding Dish network and have experienced similar problems myself. These problems began with the individual who sold us the contract. This person claimed to be a direct representative (think of the difference between going to AT&T to get a phone and going to Wal-Mart for the same service). He lied and was actually working for a retailer, misinformed us about many of the charges and Dish Network refused to make any amends.

They placed all the blame on the retailer, who never responded no matter how persistent we were. All they said is that they are reviewing the tapes from the conversations and will make a decision. None was made, these lies included charges for an upgraded receiver, length of the contract and the promotions offered, and personal identity as a retailer or salesman was never made. Due to this there were several complaints and problems we had throughout the year with Dish, all of which led nowhere.

I was just told today that the entire time I was paying $30/month I could've just had my account "on hold" but not cancelled. I missed two months of payments due to medical reasons and then was sent an email explaining to me how to return the receiver since my account was cancelled. Upon receipt I automatically called customer service as I hadn't requested for my account to be cancelled.

The agent told me that there were no charges on my account, that it was already cancelled so no further charges would be made, and that in fact I had a $15 credit for the shipping charges. We were relieved and felt as if maybe Dish was finally fixing their flaws, but of course that was too positive. When I got an email this morning confirming that they received our equipment I called to verify no further action was necessary. When I called I was told I actually have a $180 balance on there for the cancellation fee that goes on automatically upon closure of the account. None of the agents who work for dish network are held accountable for what they say! I'm so tired of getting agents who barely speak English and I can't even understand their "customer service code". Dish has no system in place to regulate what is said by its employees other than you must write down some four letter/digit code to reference to the agent - problem is even when I write them down they aren't the right ones half of the time.

Back in June of this year, I had called one of the Dish's agents and explained I was being overcharged. He and I had a conversation and he offered me a discounted rate for the remainder of my time with Dish. He didn't document anything and nothing happened. I called in and eventually got escalated to the executive team. While there and talking to Gina, she offered me the option of canceling my contract at no penalty. I thought about it and said I would give Dish one more try.

That was my fault since Dish is not trustworthy. Then they missed 20 of the Stars' hockey games and several other good events that they did not want to pay for. Now, starting in the next two weeks, they may completely drop FOX by refusing to pay for the channel. I called Gina back and behold she did not document anything either. So now she is acting as if it is completely made up, even though I sent her the emails from her. I am supposed to be getting contacted by Adam ** to attempt to get this resolved. I do not have high expectations because as many people know, their agents don't quite tell the truth and they do not care about their customers.

They say that if they pay for the channel, the cost will be passed to the customers. That is not true. Current customers have contracts; so the cost would not be passed to us, it would be passed to the poor people who sign up in the future. Essentially, the service is losing channels. They have the right to change programming. Does that include refusing to pay for what is right, even a local channel?

We originally had problems with Dish in Nov. 2009 that we did not get settled until we contacted the Better Business Bureau and the Attorney General for the state of Colorado. The most recent complaint involves their refusal to honor discounts they promised us two years. They claim that they only offered the discount for one year. However, I have the settlement from the BBB that states two years. Below is an explanation and a letter I recently wrote to them:

Dish Network is failing to guarantee a "loyalty discount" from agreement reached in Oct/Nov 2009. The agreement was 2 years with $10 off each month. Failure to honor pricing practices has a tendency to repeat itself at Dish Networks. Agents quote special rates/pricing to get customers to enter into a contract, yet when customers get their bills, they find that none of the special pricing was applied and there are no notes in the account by the original rep promising these discounts.

In Oct/Nov 2009, we had some upgrades to HD including a receiver upgrade. We were quoted a rate of $39.99 for a new 2-year contract which included HD, HD package and an additional receiver. Of course, when the billing statement came there after, the rates/prices/package was not correct. With much calling and emails (even to the corporate office), we could not reach a resolution. The corporate office bullied us many times when I called and tried to explain from my viewpoint (including a lady at the corporate office named Gina ** --office of the CEO). I finally contacted the BBB last year regarding this case and a short time afterwards, I got a phone call from Bryan at the same corporate office telling me that the billing issue should have been corrected a long time ago and this should not have escalated into a BBB complaint (then why didn't Gina ** correct it?). To make a very long story short, Bryan at the corporate office fixed our billing issues and apologized profusely. There have been no "billing issues" up until now (a year later).

After calling about a week ago (end of Sept. 2009), I inquired about our contract status and to remind Dish Network that they still were obligated to honor the remainder of our "$10 off for 24 months" (although only 12 credits of $10 remained for the second year). The lady informed me that we were no longer under contract as of our last billing statement which was dated Sept. 24, 2010. The service would continue through Oct 9-Nov 8 with this bill. She stated that since I was no under "contract", Dish did not have any obligation to fulfill my "$10 off for 24 months" any longer. She stated that I could call the loyalty department and ask for a "loyalty" discount (more like beg for a discount to remain a customer). One point! On the bills in 09-10, the $10 off for the 12 months shows as a "loyalty" credit. This was not a loyalty credit. It was simply a means of "correcting" our bill because of a screw up when we upgraded in 2009.

So everyone I've spoke with in the last few weeks is seeing this on the statement as such and is telling that "we've already had a year of loyalty credits". Wrong, wrong, wrong. We had a year of billing of corrections! Now that we are at the end of our contract, it can be viewed that (1) we are asking for the remainder of the $120 ($10 for 12 additional months) originally agreed upon in 2009 when the "billing" corrections were done and (2) since we are no longer under contract, we are essentially asking for the above, but this time, as a loyalty credit for us to remain a customer of Dish Network. It was a stated agreement in 2009 in the resolution of the BBB complaint (if it wasn't notoriously not noted in the account again).

Up until Sept 2010, we had no alternatives to TV except Dish or Direct. Now, we have AT&T U-verse and Charter Communications for total packages. What's worse is that you offer longtime customers virtually no incentive to continue service with you after a contract ends (ironically, you can't honor pricing in a contract). New users get the $24.99 rate, old users get nothing (unless you call and call and beg for discounts). So what's the big deal with offering longtime customers who are no longer in contract a few dollars off to get them to stay loyal customers? In my case, it's about honoring pricing that me and Dish specifically agreed upon. Better yet, what's $10 to keep a longtime customer, just that, a customer instead of going to another provider? I take it that Dish will make the right business decision in this matter. Grant our agreement for $10 off/additional 12 months). I expect Dish to honor the previous agreement we came to in Nov. 2009. To honor the $10 off for 24 months. Originally keyed into the system to correct a billing/pricing error on a bundle offered by operator Cig/Eric...

Since we are no longer in a contract after the current statement of Sept. 24 (which covers Oct 09-Nov 08), the previous 12 credits of $10 were not loyalty credits, they were "billing" credits (this has been thrown up in my face many times in the past several days that we've already received a year of "loyalty" credits". We haven't). Dish can call the credits to the account whatever they want to - billing credits/loyalty credits. However, we are due 12 additional credits of $10 each on our account (an agreement Bryan made with us as a resolution to last year's BBB complaint). Resolution? Grant us what you promised us. If Dish cannot come to this resolution by Friday, October 29, they can disconnect our service at end statement ending date of Nov. 8, 2010, remove their Dish from our property and remove their equipment from our house.

We feel Dish should fulfill their agreement. We enjoy Dish for our TV entertainment, but certainly will not be bullied by a large corporation (that wishes not to fulfill contractual terms). Dish, do what's right! I'm sure Charlie Ergen will never see this complaint or email, but I'm sure even he'd do the right thing, customer satisfaction.

I had a problem with my Dish and was not getting the picture.On contacting them about the problem, a technician was sent to look at the problem. He fixed the angle of the Dish and went off. After a week, I got a bill for 95 dollars as a diagnostic fee. I was not told about any charges at the time. I contacted them. It's too much money to pay and is unasked for. Dish Network is not cooperating. I do not have any job to pay this money.

I moved to Joplin, MO. I wanted the best T.V. I chose Dish. It was a bad mistake. While speaking with the sales person, I was told I had 39 days to decide and with four TVs, of which 3 were to be H.D. The installer informed me that this was imposable to do. I am 76 and my wife is 71. The controller was too difficult for us. I called Dish to cancel. I was given a different number to call four times. One spoke so low that I asked her to speak louder. She gave me another to call. I spoke to a woman who I could not understand and she got very upset when I asked her to repeat herself. At last I was told there would be a $400 charge. They would send me boxes and I was to dismantle the system, put it in the boxes, and pay shipping. If I was to be that smart, I probably would not have chosen Dish to begin with. I am getting smarter.

We use Dish Network for our television and we have the Everything Pack with whatever extra service you can possibly get; HD, DVR ,some international channels, etc. and we have been paying almost $180 a month for years now.

I found out that they charge $10 extra for some HD channels which we never use so I called them to take that particular HD service out. No problem, said the service rep and then he spoke something really fast. I know I can speak and understand English very well but what he uttered I could not understand so I asked him to repeat."You will be billed $5.00 as one-time charge for reducing your service." I almost fell off my chair. I asked to speak to a manager and his manager did not care if I was their one of most paying customers. They want their $5.00 no matter what, even I want to cancel my entire service. So you can add a service no problem but if you want to reduce your service, it will cost you extra.

My aunt decides to start Dish and after a while on the phone, the rep asks for a debit card. My aunt lives on SSI and has no bank account. She asks if she can do one of those from Walmart and they politely say that won't work. So she calls me and asks if she can use mine. I then explained that I would have to come over and talk to the rep due to I want to make sure none of my financial information gets stored on the account.

So I personally call in and speak with a gentleman named Vince who then explains this will be a one-time payment. I go into detail how I do not want any information left on the account and also want to be an authorized user due to my aunt is not so technology savvy. He then asks me my name and the last 4 of my social so he can add me as a user, which I provide. I then used the card for the payment and put my aunt on the phone to do the contract and finalize the deal.

Installation day: They come out and during the install, explained they can't get local channels due to the fact they can't reach the right satellite and after an hour and some talking to a supervisor, they said they will give my aunt the 200-channel package and credit the $15 extra per month for the inconvenience. In addition, they tell her if she wants to put another modem in, they will get better signal and they will credit $5 for this also. Bringing the package down to $14.99 per month for the first year.

After the installer leaves, my aunt notices she is not getting the premium channels for free like she was supposed to per the original deal. As she calls in, they explain that the account is not in her name and needs to contact me. I then call in and after being hung up on four times and kept on hold for 35 minutes to get to an Executive Resolution Member, they explain I should file ID theft against Dish due to it was not my aunt's fault.

Working for a call center myself, I was not happy about this resolution and explained that my aunt will need to be on the account until I can find a solution for this. She agrees to add her as an authorized user and I end the call.

I then talked with my aunt and find out how horrible the installation went and what she was promised and figure that $14.99 per month for her should be feasible and decided to verify that what was promised was actually done. Guess what, they state they have no notes on this and don't know what to tell her about not getting local channels or the premium even though it is clearly listed in the deal. She would be paying $39.99 per month without all the options promised. I then asked who asked for the package to be upgraded and was told my aunt called in and requested, which is hilarious due to the fact that my aunt wasn't even an authorized user at that point. When asked about this, they have no comment.

When asked how the account got set up in my name, I am told it is due to the fact I used my debit card to set up the account. I then laughed due to the fact I used my wife's debit card to do this and they again had no explanation.

So then comes the fun part where I try and cancel and get a rep who only wants to argue. Then attempts to tell me I have to pay $15 to ship the equipment and I ask if there is a drop point and she explains no. I then explain that this would then fall under the no issue statement above and the rep states it can't be waived. Still attempting to get this cleared.

Today I was at my parents and the phone rang, I answered it and it was a telemarketer trying to sell Dish Network. I explained I was not interested and hung up. The phone rang every time I had it hung up for over an hour. If this is your new marketing idea, it's not going to go over well with people. I called AT&T (my father's phone service) and no help at all but they did give me the number for taking his phone off the national telemarketer lists. I also turned them into the federal government for harassing calls and gave permission to access the phone records so they would know who the caller was, and take care of the problem.

Getting control over the people you have calling and looking for first time customers, incidents like what I encountered today will only hurt your business in an all ready hard economy. They are your first link to future customers and as in my case your last. While this was going on today, I called support for Dish Network and tried to get the harassment to stop. The only person I got on the other end of the phone had a very strong accented (India) person who would not help me in any way. The first four just acted like I was being transferred and then the line went dead, the last one told me, "I am sorry but it's not my problem." Then he hung up on me. Great service you have there! Makes me glad I am a DirecTV customer and did not go with Dish Network 4 years ago when I built my new home.

Things like this is why your service is not even close to what DirecTV has to offer. I am glad I am a Direct TV customer and after today's harassing calls from Dish Network, nine of my friends who had Dish Network has switched over to DirecTV. Their systems will be installed within the next 3 days. The outstanding picture quality never dropped signal for service and the fact that I never once received annoying calls from DirecTV is and will all ways be my entertainment supplier. Thank you DirecTV. Not a Dish Network customer and never will be after today's incident.

Dish Network has cancelled 19 channels due to not wanting to pay more money to Fox network. We did not have enough warning to cancel our service to go to another service, yet we are still being charged the same amount of money. We watch all the sports channels and Texas Rangers baseball is very important to my 6 year old son, who does not understand why he can't watch it at home.

In October 2009, I had moved to a new address where cable was not available. So, I called Dish Network about their services. After talking with the rep on the phone, he said I had to use a credit card or bank debit card to get the service connected. Well, that put me in a bind as I had no checking account or major credit card. Without that I could not get the service. When talking to the rep, he asked me if I had a friend or relative that would allow me to use theirs to pay for what I take was a deposit. Well, my girlfriend was moving in with me and I told her the situation as far as a debit card. So, she asked her sister if we could use hers and she agreed. I explained to the rep I talked to that this was my girlfriend's bank card. But I said I did not want my monthly payments to come out of her checking account as she is on social security disability. I told the rep to send me a monthly statement and I would send payment by money order and I did so.

In December, my mobile home was broken into by kicking the front door in. And a laptop, my cell phone, and a few miscellaneous items were stolen. I contacted the Russell County Sheriff's Dept. and an officer came out to take pictures and tried lifting fingerprints and made the report. My landlord was contacted about the incident and told about the front door. It was never fixed or replaced. So feeling uneasy living there, I told the landlord we had to move because of not having the security of locking the front door.

I contacted Dish Network and advised them I was moving and told them why. I was advised to take the receiver and remotes with me, but I could just leave the dish itself. I brought the receiver with me as well as the remotes. I also told Dish that since I was moving into the city, I was going to go with cable and to discontinue my services. Well then, they hit me with this ridiculous price of early cancellation fee of close to three hundred dollars ($300.00). They also want to charge my friend's bank debit card for $300.00 because of not returning the equipment. I didn't know where to send it to. I called Dish again and they said they would send the special boxes and labels to send it back to somewhere in TX. I asked the company that installed it from Opelika, AL if I could take it to them and turn it in. She said no, that they came from a warehouse and had to go back to TX.

Well, this is going to cost me more money to send it back. I never got the boxes as they were returned by the post office. I called back again and was told they would re-send. I still haven't received them. Now I am informed they turned me over to a collection agency and were going to charge my friend who is on disability debit card because of unreturned equipment. And when returned, they would credit the amount back to the card.

Now when I ordered the receiver, the tech brought the wrong one. He said he had to get it from another tech's truck but got the wrong receiver. But he hooked it up anyhow instead of getting the right one. I was to get the one where I could get local channels. They did send an antenna like device and told me to follow the instructions on hooking it up. Is this my place to do this? After getting it hooked up, all I could get was one (1) local channel, which half the time I could get no signal. Now I only lived like 5 miles from the local TV stations. I had to call tech support many times because nothing was coming into the receiver.

Now I called Dish Network today and told them that I have no checking account and not to take the money from my friend's account. I was told since that card was used, she couldn't do anything about it. I asked for a payment arrangement and was refused. I think the government should step in on the way Dish does things. I am on social security disability and don't make that much money to begin with. And after paying rent, cable, and electric, I barely have anything left to buy groceries or gas money to go to my VA dr. appointments. Dish Network is the worst company I have ever dealt with but no more.

I don't want them to so away with the fx channel and want them to know that I want it back. I am very disappointed!

You are notifying us that you will no longer provide Fox Sports Ohio over our Dish Network. Being avid Cincinnati Reds fans, this is quite upsetting to us. Please reconsider this decision. If this actually occurs, we will be looking for another cable service for our viewing before next spring so we will be able to watch our team's games!

August 26, 2010. I called to terminate service as of September 1, 2010 since I was moving to Austin, TX. The rep argued with me that I could take the service with me, but I explained that I had already verified that Dish was not available at my new location.I updated my new address so I could receive my last statement. On August 27, my dish had been rerouted to Austin's local channels while I was still living in Dallas. I called back to explain I had called to cancel service and update my mailing address. I asked that the dish be redirected to my Dallas channels until cancellation on September 1st.

After two more phone calls with hold times of over 45 minutes, I have finally managed to cancel my service but they refused to honor my original cancellation request on August 26th. In fact, they did not even have a record of my new address. Absolutely incompetent. $180.00 for two months of service I did not receive.

False advertising. Removing Fox network leaving the customer with nothing and limited big 10 network. Higher prices than promised loss of programming.

It seems everyone else has complained about the billing practices of Dish TV, so I will not bore you with more of that. So on to the biggest insult delivered by this company. That would be paid programming.

I have just opened a storage business and I put in a lot of hours. Finding myself working late at night and needing some good background company, I signed up for Dish TV's minimum package. Money is tight. So, as I surf though the channels in the package I have purchased, all I find late at night is paid programming. Maybe one channel that is not. What is the purpose of paying for TV if there is literally nothing on?

Oh, I remember, because I signed the contract. I guess they forgot to tell me about all of the paid programming they were going to grace me with. I'm probably better off with network TV. It's just not right. Well, there is nothing on TV, so I talk to my cat and dog a lot. I do not expect any action from this; it's just nice having someone who will listen.

They took away my favorite channels without notifying me. Now, I can't watch my favorite shows. I want out of my contract but they want to charge me. I feel I signed a contract for certain channels they changed them without my consent and I should be allowed out.

I made double payments by mistake for some months and I went to log into my account on line to see my billing and payment history but all I get is is "service has been discontinued". I called a few times but were not able to understand the person on the other end, then I email asking for a solution to my problem, all I get back from them is a response from a computer that someone would contact me. I am still waiting and that was about two weeks ago and many emails with no response. I decided to cancel the service at the end of the month, still no response other than my case was sent to the Loyalty Department for a solution.

I really have no physical damage and since I can"t get to see my account online, I have no idea of my payment status other than knowing that I have overpay. Now, I send them an email every time I walk by my computer, maybe they will bet tired of my emails and give me some kind of response.

Avoid Dish Network at any cost. The recent dispute with Dish Network and Fox have caused 14 million people to lose the FX Channel. I was really unhappy with the situation so I attempted to call Dish Network to cancel my service. Problem is I am within contract with Dish Network. They are charging me $315 to cancel my service because they could not reach an agreement with Fox. But all other major carriers have reached an agreement and managed not to raise their prices.

Dish claims that they "will not let Fox bully them around" but meanwhile customers are suppose to sit by and let Dish Network bully them around. In their contract you sign, it says that Dish has the right to change programming and fees. It also says though that any change in programming that effects you Dish will send out a notice notifying you of the situation and effective date. Dish never sent any notices to any customers.

I feel Breach of Contract and I only hope someone will take this up legally with them. I am now scheduled to switch back to DirecTV and pay my $315 cancellation fee. But others should be warned. Their customer service is horrible. The equipment is sub-par to say the least. The programming most times is not true HD and DirecTV provides a much better picture. I should have realized this from the beginning when their install technician left two boxes on the floor because he could not get cable to them. Mind you, I did it without a problem. Then their equipment failed twice in the first month. Avoid Dish Network!

I am writing to you in regard to the disappointing customer service I received from Dish Network today. I have been your customer for more than 4 years now. My family in Texas is still using the connection and I opted for it as soon as I moved to Minnesota, ignoring Direct TV's popularity here. I am the only customer for Dish among hundreds of Direct TV and Comcast customers. I have already been enrolled in your 250 plus package and wanted to add Hindi super pack. Unfortunately, I received an unacceptable and rude response from your customer service. One of your representatives offered me a discount of $5 on all Hindi packages with the installation of a new Dish, with a charge of $15 for the installation of new dish.

I asked her to transfer me to her manager because I didn't really feel satisfied with the reason she gave me to change the entire Dish, as I used to get the same channels few months back. Your second representative came with different statement, saying that there are no $5 discount available on any of the plans, contradicting the facts proposed by the earlier operator. She never transferred me to her manager and kept arguing, even after explaining my conversation with the previous operator. Overall, I am extremely disappointed with Dish Network's customer service. There should be consistency with what your representatives tell your customers. An organization is measured on its commitment and integrity, which I certainly do not see in Dish Network at this point.

When I signed up (9 months ago), I was only interested in the 120 plan. Of course it came with 3 months free HBO/SHO, a 9-month free service plan and 1 year of Cinemax for $.01 if I signed up for AutoPay. I never have received a statement and really never thought about the billing because it was automatic. Last week, my husband wanted more sports channels and I looked into the 200 plan. It was then I established an online account and saw that for the last 6 months I was charged $24 for HBO/SHO.

I called and complained and said I was never told I would have to call and cancel. I told them I never received any monthly statements. Then I was told that all AutoPay customers get their statements through the customer's email address. I said I never received a statement that way either and asked what they had on record as my email address. They said there was no email associated with this account! I asked if that seemed right and they said it was not their fault, I should have gone online every month to retrieve my statements.

I spoke with a supervisor, and as I see from the other published complaints, they are of no help either. Of course, I did not upgrade and I cancelled the HBO/SHO fee, but I will not get a refund. Now I must be on the lookout to cancel my free 9-month service plan and then again at the end of 1 year to cancel my free Cinemax subscription. An awful lot of work to get something things for free that I never wanted in the first place. By the way, I had my own business for 20 years and I would have been hauled to court so fast if I attempted to treat my customers like Dish Network treats theirs. Also, the "understanding" customer service representatives did not speak English very well and I suppose this is yet another company that out sources to telemarketers on the other side of the world. If I do business with an American company, I expect to talk to an American in English.

I had subscribed to Dish because received ad in mail promising low fees for three months. After the three months, the movie channels went up which I expected. Then before the year was up, the other fees went up three times in three months, from around $79 a month to $113 a month. Before that, I had tried to get some help on their online chat but was told unavailable since Feb. of 2010. When I called with borrowed phone, I was told it was working. I tried again and still unavailable. Tried to get them to come out and fix their equipment and was told around $90 something for tech to fix their equipment. They make you sign up for 2-year contract but they don't have to maintain their prices for the life of contract.

At least with cable, you can disconnect anytime with no fees for disconnecting. One box works fine, no interruptions. The other loses signal all the time and always during an important time of program. They should repair, troubleshoot their equipment for no fee. It's their crappy equipment not mine. Their ads say they don't raise fees like Direct. What is the three raises in three month is? False and misleading advertising is criminal.

I have dish network I have not had a signal in days. I keep doing what they say-- unplug and plug back in and wait but it still doesn't work, no signal. They say they will send someone out to fix at my expense. These receivers and dish I pay rent on that they install that stop working and they want to charge me money? We pay for service to work and if their equipment don't work they should be paying not me. So now, I have no TV signal. I can't cancel service without a penalty of money. So I'd like to know what I can do.

Dish TV is frequently telling me my bill is larger to get me to pay my bill ahead of time. Last time, I was current on my bill, yet they made up a reason to say I owed more and disconnected my service! I paid it, and my service was restored, but later when I checked my online bill, it showed I had a credit balance for a month! I got a notice about my new bill, it said I owed $441.36!

I couldn't believe my bill could be so high after my last balance was paid in full! I called Dish and spoke with Ebony. She made some excuse that I was a bad customer and that my past due amounts added up, etc! She said, "do you want to speak with a supervisor? But they will tell you the same thing I said!" So, I held for 10-15 min, and she came back and said, one minute and suddenly, disconnected!

So, I had to call back and spoke to another Customer Service person, Ann. She acted like she knew more about the situation and told me that there were charges for unreturned equipment (twice, or three times). Well, the equipment was returned months ago! They keep adding in an unreturned equipment fee, taking it off, and then putting it back on later! I keep having to call every month to argue about my bill! I keep getting abused by the Customer Service people, who try and make me feel bad.

Then, if I persist, and call back, the next Customer Service person usually manages to work things out! I get so worn out from all the arguing, that sometimes I actually get ill! I have MS and I am so afraid of this happening again, because it tears me up!

It is not right for Dish to do this to their customers! It is certainly an underhanded way for them to try and get their customers to pay months in advance! They also charged me for Show channel, when I was told I could have it for free for being inconvenienced because of a bad DVR box they sent me. I only had the DVR for a couple of weeks, or so, before I was told it was bad and needed to send it back and they would send another. I waited a long time for things to be right with the TV service, so they said I could have a couple of months of free ShowTime (but later found out they were charging me instead). After I had this last run in with Dish TV, I felt so ill, I had to sleep because I felt so ill. I felt like I was having an MS attack, because my arms felt so weak and when I got up I had trouble walking. I felt so awful from the stress!

The signal goes down for every small rain. We experienced a lot of intermittent signal. This issue is been going on for years and whenever we make a complaint regarding this issue, no action has been taken place in such order. I need immediate resolution, otherwise, I will discontinue the service.

I recently moved a week ago. Before moving, I contacted Dish and explained that I was moving and how far in advance would I have to contact them to transfer service. The rep informed me that when I called, they could have someone almost immediately and that it would be no charge to transfer the service. When I did call them two days before the move, I was told that it would be $106.00 and some change to transfer.

Once the manager was on the phone, it took ten minutes for her to inform me, that I could take the dish down myself and get it hooked up, and it would only be a 15 dollar service charge if we were not able to acquire the signal. When I moved into the residence, I called back to schedule this, and was told that it was the same price no matter what because they would have to run new cables and set up a new dish. I explained over and over again what was told to me and that there would be no change it this.

I am sick of Dish. I think that they are money hustlers and I am cancelling my service. They would have gotten more money out of me by keeping me a customer than what they will get by charging me a fee to cancel. DirecTV transfers their service for free.

I signed up for service with Dish Network some time ago with automatic payment. After the first month went by, I got a warning message on my TV screen that if I didn't make a payment now that my service would be canceled and I would have to pay a reconnect fee. I ignored it the first month and it appeared again the next month. I called them and asked what was going on and got the run around about their billing cycle. It made me angry so I canceled. I could do that because I had bought their receiver and had no contract.

A couple of months went by and I called and had the service restarted, again with automatic payment. Well, last Friday they disconnected my service. When I called and asked what happened, they said that the automatic payment wouldn't take effect for 30 days and that 30 days hadn't passed so I had to make a manual payment if I wanted them to turn the service back on. I asked to speak to a supervisor and she was not helpful. I told them as a customer, I expected them to be helpful and that I wanted her to turn back on my service using the bank information they already had and to give me credit for the days they hadn't provided. That was three days ago and I still don't have service.

My problems started with Dish Network when I made a 2-year commitment to them. Their commitment to me turns out to be to raise my prices and change my channels. I sent them a two-page letter of complaint describing my frustration about how they handled my account. This was three-quarters thru my commitment to them and I sent it to their "Dispute Resolution Department". While they admitted getting the letter they did not answer it. I called to cancel my service after my commitment ended, and their whole attitude changed, they were going to offer the moon to me.

I had enough of Dish Network and wanted the service ended. When the representative found out I wasn't going to extend my service she then said I was going to have to pay to send back their equipment. I became irate and hung up on her. She got even with me by not cancelling my service. It cost me another month of service fees. This is a dirty practice on their part, I will never use Dish Network again.

We had Dish Network for many years and we never had any problems until we tried to cancel our account. We put our house up for sale and had our Dish Network on vacation pause for 6 months. When the house was sold, I called and cancelled the service. They sent me a $0 balance bill. The account was paid, closed and we moved. A year later, I received a past due notice from them and a bill for $156. I called and found out that instead of closing the account, they had put it on vacation pause again, for a second time. I was not receiving any bills at the new forwarding address because I had a credit on my account and the vacation pause charge was just eating up that credit. Six months later, the account went active and ran for several months before they disconnected due to no one paying the bill. I thought the account had been closed when I requested it to be closed.

I called Dish Network, they assured me that they were wiping off the charges. I have not returned the equipment because I didn't know I needed to. So, the Dish Network rep sent me a box, I sent the equipment back and expected a $15 bill for the shipping. I did not receive that bill, but about 2 months later, while in the middle of mortgage refinance, I received a notice that Dish Network has reported the amount of $111 to a credit bureau and has stalled my mortgage refinance. I have spent hours on the phone with Dish Network, they have all information documented and can see what happened on the account. They just cannot seem to get that amount taken off after they say they will. I just got off of the phone with them this morning and I'm told it will be taken care of. We'll see if they follow through and now I have to deal with this credit bureau report and go through the entire refinance process again.

My mortgage finance was just stopped. I have no other negative marks on my credit and now I have to find out how to get it taken off. I'll have to try again with another lending institution. I will most likely have many hours involved in getting this off of my credit. I don't know why companies will ruin a perfectly good customer relationship, especially after being with them for years. Someday they may find themselves needing the business.

I have ordered dish network in April 2010 when we moved in to our new home. The sale person name is Jason **, at that point I had no idea that he works for a 3rd party retailer from Titan communication that sell dish. It was kind of confusing. Jason sold me dish TV package plus internet through Quest. The sale person Jason promises me all these incentives if I sign up for dish. He promise me that I will receive a $50 American Express gift card, and a free modem plus he will waive the 2nd receiver which cost $14 a month, with this special package that's why I sign up with dish. I told Jason I wanted in writing and he e-mails me with everything what I will receive if I sign up with Dish. I still have that e-mail with me. I have been dealing with this on and off for the past 4 months. It took 3 months for me to get the gift card plus I still have not gotten the full amount for my modem yet, and every month I've been charge $14 for the 2nd receiver.

Just today 9/24/10 I found out Jason ** is no longer with the company as well as Titan communication, so I turn to Dish for help hoping they can help and work with me. I explain my situation to Dish so many times and to so many different persons even up to executives level and they will not work with me. I've been on hold got transfer many times. At the end no results. Dish told me they have nothing to do with those incentives and they have to charge me for the 2nd receiver, The whole reason I sign up for dish is because of these incentives that the sale person promise no matter if it's from the 3rd party or not. Is still dish responsible?

As a customer, dish should try to work out something, the only thing that they can do is to file a complaint to the retailer, but what good does that do if the retailer no longer here and that does not do anything for me. I just want my package what I was sold to. Now I know that customer does not come first with Dish, very disappointed with Dish.

I have ordered dish network in April 2010 when we moved in to our new home. The sale person name is Jason **, at that point I had no idea that he works for a 3rd party retailer from Titan communication that sell dish. It was kind of confusing. Jason sold me dish TV package plus internet through Quest. The sale person Jason promised me all these incentives if I sign up for dish. He promised me that I will receive a $50 American Express gift card, and a free modem plus he will wave the 2nd receiver which cost $14 a month, with this special package. That's why I sign up with dish. I told Jason I wanted in writing and he e-mail me with everything that I will receive if I sign up with Dish.

I still have that e-mail with me. I have been dealing with this on and off for the past 4 months. It took 3 months for me to get the gift card plus I still have not gotten the full amount for my modem yet, and every month I've been charge $14 for the 2nd receiver. Just today 9/24/10, I found out Jason ** is no longer with the company as well as Titan communication, so I turn to Dish for help hoping they can help and work with me. I explain my situation to Dish so many times and to so many different persons even up to executives level and they will not work with me. I've been on hold, got transferred many times. At the end no results.

Dish told me they have nothing to do with those incentives and they have to charge me for the 2nd receiver. The whole reason I sign up for dish is because of these incentives that the sale person promise no matter if it's from the 3rd party or not. Is still dish responsibility.

As a customer, dish should try to work out something. The only thing that they can do is to file a complaint to the retailer, but what good does that do if the retailer no longer here and that does not do anything for me? I just want my package that I was sold to. Now I know that customer does not come first with Dish. Very disappointed with Dish.

These people keep calling my home and place of business when in fact, I have never had services with them. They keep saying I owe them nine hundred and something dollars. They won"t listen to me and they won't stop harassing me. I don't want this on my credit and I'm tired of the harassment.

I've been a valued customer with Dish Network forever. Today I called Customer Service because I had a balance of only $49.18. I asked them is there anyway that my service can be extended until this coming Thursday. I was told, "No, you only get one extension per year." Now let me also say how I make weekly payments through my checking account directly to the Dish Network so that I make sure they receive payment. The funny thing is most company are willing to work with us, but not the Dish Network. Funny isn't it. "Wow!" is all I have to say. I paid the balance so that my service would not be interrupted. But check this out, operator Z06 tried to offer me a lessor package. That's not what I'm calling about, I'm calling to get a 4-day extension.

I have had Dish Network for 7 months and by far, it has the worst equipment and customer service I have ever seen. I have replaced my remotes receiver and yet service is still bad. I added on my bedroom and the remote did not work. While the tech was here, he said to give it time to program and left. Well 2 days later it was still not operational. I called yet again and they said, "oh you need a booster". Today September 24, 2010, I have to wait for the third time for a technician to come out.

They waived the $15.00 service tech fee which was big of them then offered me pay-per-view coupons to shut me up. I asked to cancel my service and after over an hour on the phone they hung up on me. I called back and they would not let me speak to a supervisor claiming that I have to complain to the "Executive" department which is the legal department. I told them I felt they were in breach due to non-performance and shoddy work. The operator still said that if I cancel, it's a $250.00 charge!

I cannot believe they are going to charge me when their equipment consistently fails and technicians do not perform their duties. The "Customer Service" reps are well trained to try and derail you from your complaint and told me that not even a supervisor can change anything about my situation. Last night for some miraculous reason, the receiver started to work but you can only change the TV in one room and it controls both TVs now. And this morning the entire system froze so I had to unplug the "brand new" box to reboot the system.

Their owner/CEO gets on TV and acts like he really cares about the customer, but trust me when they have you in their clutches you mean nothing and they will stop at nothing to keep you as a customer. I had DirecTv for almost 7 years and never had a problem. Yes Dish Network is cheaper, but you get what you pay for! What a horrible unprofessional company. Do not take them as your carrier, you will be disappointed.

Consequences are many hours waiting on technicians and hours on the phone. They wanted to send out another tech on my daughter's birthday and I told them that and basically did not care. I have had stress related to the runaround on the phone and had to pay for a service that is not delivered.

Signed up for a "bulk package" deal with Dish and Embark for TV, internet, and phone service. Was not able to get the phone and internet, but decided to give Dish a try anyway. Had never been with a satellite company before. The service and reception were horrid. I spent at least 1 hour per week trying to reset, reprogram, etc. I even had all of the instructions written down on how to resolve different issues because they recurred so many times.

After many months of frustration, I called to cancel my account. The woman I spoke with at customer care said, "No problem with cancellation, but we would be charged a "fee" as agreed initially." I told her that we would not pay a fee because they never delivered the product they promised. She insisted that we would pay regardless, and threatened to charge my "credit card on file".

I was livid. I could not remember whether or not they had a card on file but I told her if they did try to charge me any $ for services never rendered. I would see them in court. I discontinued service, and promptly wrote a letter of complaint to Dish. They have never resolved the issue and the account remains on my credit history. I have written a letter to the collection agency, telling them that the charge is in dispute. Today, I called Dish (7205147144) to try to have them drop this **. I told them I went back to cable (Comcast) and just wanted them to settle the matter. The rep. admitted that they never sent anyone to try to resolve any of our service issues but said that the charges are valid. He told me what I "owed" and asked what I wanted to do about it. I exploded and told him I would report them to anyone and everyone I could. So, I am.

I recently moved from another state and opted not to move my Dish service since the person still living there wanted to continue the service. I was originally told in July/2010 that they cannot transfer service from one name to another. Ok, no explanation was given as to why, but I went with it. I was told the only way to do this was to cancel service in my name and let the other person still at the residence call to set up "new" service. The rep said the account would be treated as a completely new customer with eligibility for promotional prices. Great? It would have been if that was what happened.

On 9/22/10, after speaking with several reps who I either couldn't understand or couldn't hear all together, and having already been on the phone for over an hour, I was pretty irritated. What was so difficult about what I was needing done? It was originally my plan to set up Dish at my new residence, so maybe all that needed to be done was to move my receivers and set up new ones at the old residence?

Well, how backwards does this sound...to do that I would need to have the receivers and remotes sent to me (at my expense) just so I could have service. Does Dish not continue to advertise free moving service. It made so much more sense to me, since the receivers were already at the old residence to let the person living there call up and say "hey, I'd like to become a new customer and by the way, I already have a satellite dish stuck to the side of my house and receivers hooked up to the TV which makes it real easy for Dish. If you'll allow me to watch TV using these things I'll pay you every month".

The people at Dish don't see it this way! So, long story short, I got the service canceled. Then the person living at the old residence calls 2 minutes later to activate service. He is told he will not be considered a new customer since there is Dish equipment currently at the home and he will have to pay an extra $82.00 just to get it service activated. What? These people that work at Dish are all rude and incompetent.

They give their standard "I can help you with that" crap when they answer the phone but all they end up doing is making things worse by being difficult and contradictory. Needless to say Dish is not only losing my business but also the business of the person still at the residence. Direct TV or Comcast would happily take money from both of us each month and may consider doing it in exchange for sufficient and competent service.

In mid-September, I discovered that I would need Internet service in the country several miles from my home in town. I am being treated for cancer and that is where my caregiver (read boyfriend) lives on a farm. I need Internet service so that I can work on my computer as much as I possibly can while I am too sick to go to my job. After much debate, we decided on Dish Network (the address above appears on the bottom of an email from Dish Network). When I phoned, I explained to the quite personable salesman that most imperative to me was the Internet hookup via DHL or satellite. So we discussed that first. I was assured that Wild Blue would be the satellite Internet service for me and was available. There was more discussion about how I would use the service and which level of service I would need. After that was decided, we proceeded to the TV portion and finalized the deal. I was quite confident that my problems were solved. Wrong!

Friday, Sept. 17, 2010, the service man came and installed the Dish. We asked him about the Internet and were told that a different technician would hook that up - no date was given, different department he said. Saturday, Sept. 18th, We purchased a 40" LED TV as there had been no TV (or service) at the farm. Monday, Sept. 20, we phoned Dish Network at 8:30am to find out when the Wild Blue service was to be installed. That was when we learned that Wild Blue was not available in our area and that everything the salesman and I had discussed about Internet service was a sham. At one point, I was transferred to the Wild Blue department.

The saleslady there first told me the service was unavailable in our area. Next she told me that service was available but had a limited number of slots that could be filled. All the slots were full at the moment, if someone happened to cancel next week and we were lucky enough to phone in at that moment, we might get the open slot! We spent all day trying to talk with someone at dish Network that could do something about what had happened - like maybe fire the salesman who lied to us in the first place - just to make a TV service sale!

That day I was worn out by noon. At that point, my fella began phoning them - at one point, he was put on hold for 58 minutes, then they disconnected him. Both of us were very careful not to yell or curse at anyone. I will give my fella credit, he did manage to speak with a supervisor, whereas I did not. We made repeated phone calls that day to dish Network due to disconnects and returning our call to the main menu. We received several promises of returned calls. No one phoned us.

At this point, we can't find anyone affordable to provide Internet service any faster than dial-up. The lemonade portion is that we (currently) have great TV. The lemon portion is that I will definitely spread the word when the opportunity presents itself about the lies that take place by Dish Network sales people simply to make a sale. And, at the end of our 24 months, we will definitely cancel our service. They will probably promise Wild Blue service just to get us to re-up. Not a chance!

Unhappy with Dish since day 1, wanted to cancel at that time they would not let me, wanted to charge me for a 2-year contract. I have been very sick and had nothing but problems with Dish, they had me so upset. I could have a stroke, or heart attack,even now I could have congestive heart failure. I want to cancel this service and not have 2 pay anything.

They even charge a person who is deceased, even after years, to get the money. Cox can be cancelled at any time without a charge, but not Dish. I told Dish, I could get a doctor's letter, regarding my health, and how they have treated me. I have no income at this time, hard times for everyone. My credit is perfect and I don't want that 2 change! Even the internet will tell everyone not to get dish. I have read story's how corrupt they are. I just want to cancel it. I have talked to 3 or 4 people today. I am so sick now, I can't even stand up, my blood pressure is probably up.

I ordered service from Dish Network thru and add that I received in a weekly mailer. I was told that I was going to receive 2 DVR receivers and 3 TV's set up with HD. However, when the technician came out, he told us that were only getting 2 DVR's and 2 TV's set up with HD because Dish Network does not have HDMI cables long enough to reach from one room to another on a duo receiver.

I called them to ask how come that was my fault and they said I should have been told that but there is nothing they can do. If I want the 3rd TV with HD service, I have to pay an additional $7 for another HD receiver. I then asked them to refund my processing fee and they told me that I had to talk to the company I order thru.

I called the company I order thru and after about a 45 minute conversation (including going through a very static recorded conversation of when I originally ordered), they finally agreed to refund my processing fee. I then called Dish Network back to add the 3rd receiver for an additional $7/month. I had to call 4 times over the course of a day to finally get through to someone who could actually help.

Each time I called, I was transferred around endlessly and then hung up on. Finally when I did get someone, I was told that I was not a new customer and that it was going to cost me $200 to upgrade my receiver. At this point, I had not signed a contract or even had my service connected yet. I explained this to them and told them that it was not my fault they originally screwed up my order. They said there is nothing they can do. When they put the order in the computer, if the computer says you have to pay it, then you have to pay it. So I asked them to cancel my order and refund my $51.09.

They did cancel and agreed to refund my $. I then went online to their website and re-ordered my service at midnight and paid another $60 and some change for it. The following morning at 8am, a technician came out and completed the installation with the correct number of receivers, etc. I went in to check my account more than 5 days after I was told I would get a refund for the original amount and they still have not refunded it.

I called them about the refund and was told they cannot talk to me because I no longer have an account and then hung up on me. I immediately called back and asked to speak to a supervisor and the lady told me that she cannot "trust" me and has to know what I'm calling about before she can transfer me to a supervisor. She finally tells me that the refund was just issued today, a week after I was told that it would be and that it could take up to 5 business days more for it to go through. It seems like they are running a 3 ring circus. The customer service is horrible.

We were misled first and foremost by Windstream. We were told we could get a bundle deal for $89.00 monthly. Our bill has always run us $160.00 or more a month. We were without TV for over a week because of Dish and we were told that we had signed a contract that no one can seem to find and send us. I have tried on several occasions to contact someone to send us a copy of a contract. Dish has issues with customer service and telling us they can take money from my account for any reason because of this contract. So all in all, we have been misled from the moment we walked into Windstream's door. Dish network has issues with customer service, not telling the truth, holding out money from account without permission and contract issues.

In 2007, while on extended vacation in Florida, I ordered Dish Network from a 3rd party retailer (Clearlink Technologies) for a month to month basis. After 4 months, I ended the service and returned all the equipment. Now, 4 years later I wanted to get a new Dish Network service on a 24-month contract and they refused because one of their criteria for allowing new service is: if you have had previous service it must have been for at least 6 consecutive months. I have now been banned for life from getting new Dish Network Service.

I received a statement dated 9-10-2010 for $16.16 owed to Dish Network. I did not have a balance due, so I called and was told CBE is a collection agency for Dish Network and that I owed $16.16 for labels. I let them know this was not true and I had paid Dish Network in full per their last statement to me. I stated I have never received any subsequent invoices, statements or other from Dish. On 9/18/2010, I sent them a letter with a copy of my last Dish statement and a copy of my check.

The statement had a beginning balance of $0 and an ending balance of $80.00, which I paid. The statement says: "This statement reflects your final balance." I asked for a copy of their contract with Dish and full documentation of the charge as I had never received any invoice from Dish. I demanded a written retraction as I do not want a collection action showing on my credit report. I feel that this is some sort of scam because I never received anything from Dish themselves. I sent a copy of my letter to CBE and the attachments to FCC in Washington, DC.

On August 30, 2010 I had Dish Network installed at my home. On September 3, 2010, I made my first call to Dish Network stating that the reception was horrid and the DVR service was not what I had expected. On this call I spoke with a customer service representative regarding my desire to disconnect my Dish services. She said, "We are sorry to see you go, but our DVR service is just not capable of doing what you want." Which was to record on both televisions and watch live TV as well.

I explained to her that I was a former DirecTV customer with a DVR service that did exactly as described above. She then told me she would be disconnecting my service on 9/29/2010. My account was prepaid for the month of September. I then told her that I wanted the service disconnected immediately. Her response is: "I will take care of that. Have a nice day" There was no mention of an early disconnect fee. I have made subsequent calls, most ending with an answer of a $420 fee. I am locked into a service that I do not want.

I want to bring a potentially damaging situation involving Scott ** (sp) in Dispatch to your attention: at 1430, on August 11, 2010, I received a call from Scott **, regarding a Dispatch Supervisor role, for which he asked me to come in at 1000 the following day for "assessment testing". I advised Mr. ** that I'd taken some assessments for Dish Network in early 2010, and he reassured me that these were "different tests", and that I needed to complete them. Due to the short notice, he apologized. He then asked me a series of behavioral and technical questions, said he was pleased with my responses, and said he'd see me the following day.

He did not provide a contact phone number, but told me to ask for him once I arrived at the River Front Center in Littleton. The next morning, I arrived at 0945, announced myself at the lobby desk, and then patiently waited for Mr. **. The receptionist told me that she had called him, and that he would be out shortly. Within a minutes, I saw a male Dish Network employee escorting a female visitor to the glass walled area behind the lobby desk. I continued waiting for Scott. At 1035, I approached the front desk again and asked if Mr. ** was still going to be able to meet with me, and I also mentioned that he said I needed to take an "assessment test".

The receptionist said Scott was the only one who could give the approval for the testing, and told me she would check with him. She then left the area for about 5 minutes and returned saying that he would be out shortly. During the next 30 minutes, I continued to see the same male Dish Network employee escorting visitors in and out of the area behind the lobby desk. I also overheard him say individually to visitors, "Okay, thanks for coming in. We'll get back to you regarding the position. " The male employee played out this scenario with another 3 candidates over the next 40 minutes.

At 1110, I considered that Mr. ** was probably too busy to see me that day, so I asked the receptionist if she could let him know that I would come back at another time if that was more convenient for him. The receptionist left the lobby and then returned to tell me that Scott would be out shortly. At 11:20, I saw the same male Dish Network employee who had been going in and out of the lobby area. However, this time he stood next to the lobby desk and stared at me for about 30 seconds. He then slowly walked towards me and said, "Suzanne? " I stood and extended my hand, introducing myself. He told me he was Scott **.

Scott continued looking me up and down, and then flagrantly said, "I'm caught up in an important management meeting and snuck away to see you for just a moment. " However, I watched him over the preceding 90 minutes enter and exit the lobby with at least 5 employment candidates. I said, "Is this a bad time for you to meet with me? " He answered, "Well, let's do it. "I asked him what he meant, and he said, "Let's reschedule the assessments and our meeting. " I told him I had time during the remainder of the week, and he said, "Good. Let me call you and arrange something. " Unfortunately, he has never called back.

I tried to reach him, but was told he doesn't have a phone. I then called the main number 303 723 1000, and was instructed to contact "4" Security and ask for Recruiting. I got through to that department and was told that the message would be given to Scott **, who works in Dispatch. The woman in Recruiting asked which recruiter had initially contacted me regarding the Supervisor position, and I explained that Scott was the only person who had called. She said, "That's strange."

Usually, Recruiting contacts people and then sets up testing and interviews. " (That has also been my experience in the past with Dish.) Mr. **, I have been out of full time work for quite some time, and really looked forward to interviewing for the Dispatch Supervisor role. However, Scott ** has removed all hopes of that happening. I suspect he called me in to see what I looked like, didn't like my appearance and then lied to me, saying he was in an "important" management meeting when, in fact, he was interviewing other candidates and parading in front of me not realizing who I was.

Even though I am an exemplary team player, am highly organized and detail oriented, I've given up all hope of ever working for Dish, and just hope that you will have a few words with Mr. ** regarding his questionable attitude towards others. I don't have much hope that hell change his ways, but perhaps it can help Dish Network down the road.

We have been dealing with many problems with Dish Network. First, I got them a new customer and when I tried to get the credit for that new customer they said someone else took the credit, the installer. So when I got the credit and 5 free movies, I used the free movie tickets but was charged for them because the coupons didn't go through. I called them so they credited my next bill, which I have not received yet. So we tried watching one of my free movie coupons again and they said to call in first to make sure it went through so I did and he said yes it did. So we put it on the channel and it was supposed to be on and it wasn't, the screen said to call in. So I called in and the movie for some reason was changed to 103. We were watching it and 20 minutes left of the movie, we lost signal. I called in and they switched here and there.

So then I talked to a lady in Virginia, I told her about the problems and she said we will credit your acct for that movie. We thought we could watch the last 20 minutes if it ever came back, but we would have had to purchase it again. So she said we will send out a technician, I asked how much this was going to cost me because I have had it with you guys. She said usually $95.00 or buy a warranty. Well then I got off the phone with her and the dish didn't work at all!!! That was 5:00pm, 9/15/10. Also she put on local channels at a charge of $5.00 a month with me not permitting it! I called and emailed everyone and said I want that charge off. They are always putting more and more crap on your bill to charge you.

A technician is supposed to call and let me know when he is coming. It is now 1:35 9/16/10 and no call. I chatted online to Dish and they say sorry, I am so sick of hearing that. So I am waiting for the technician to come. If I get charged for this service call or anything else, I will be upset. When he comes and he says well you need this and this we are done. I will have it canceled. I have had it with there charges and excuses. As far as I am concerned, they are false advertising on TV. My parents have also had a time with them. They are not good business people. I am still waiting for the service guy. This has put me in under a lot of stress trying to get this mess fixed! I am just tired of it. I am tired. We are paying for Dish and can't even watch it half the time. We don't watch movies a lot unless it is family time or coupons. Things are tough and they are ripping people off.

Unfortunately, my complaints are the mirror image of most of the complaints listed above. We have been trying for months to get Dish Network to help us with our receiver problems. We have had 3 receivers, 4 remotes sent but none worked. When we called Dish, they simply tell us they'll send another one and when we ask them to send out a technician, they tell us it was for sure but they will charge me. We asked for compensation for our month of problems and they told us no and that they need us to refer two friends and they would give us a credit. Really? Even If I had two enemies, I wouldn't do that for real. What has happened to customer service? One day, there will be regulations on these bozos and they will lose more and more good customers.

When I signed up for Dish TV network, I gave them a requirement for the channels I watch and they suggested a package for me, which I chose. My primary requirements were Disney, CNN, CNBC, Discovery. Also, I wanted the channels in HD. 6 months back, I made a change and ordered an international channel and that time, they wanted a 2-year commitment to which I agreed. 2 months back, the Disney channel suddenly disappeared. When I called up, they were asking for a 2-year commitment to have Disney and to keep my HD channels. I feel cheated. Now, I have to downgrade my international channel and have to pay $10 more to get Disney. Since Dish suggested the package, I feel that they did not keep up to its promise. During the whole conversation, I was offered 3 different prices which was much higher than what I am getting.

I am completely dissatisfied with the Dish Network. I was lied to and I am now paying for it. I am a huge NFL fan and moved from the east to the west coast and still wanted to see all my favorite teams. After explaining this to a representative, she informed me that Dish could allow me to see all the games by purchasing the top of the line package. When the big game day came around, I was left in the dust. I was only able to see games that were being broadcasted in my area and this wasn't what I was told. After speaking to 5 different account representatives and 3 hang ups later, I learned that despite being lied to, I am under contract and they won't do anything about it except to give me a $21 credit to my account.

My account has only been activated for 9 days and this is completely ridiculous to be tied to a network I despise for the next two years unless I pay $420 to break the contract. I do not recommend Dish Network unless you are sure your account representative is being 100% truthful.

We have been Dish customers for more than 5 years. We wanted to upgrade to HD programming using their "free HD for life" offer. On September 3, 2010, I called to ask to take advantage of their offer. I was told by Diana that it could be done without incurring any additional costs above the current one. I discussed it with my husband, who wanted the HD more than I, and we made the choice to go ahead. I spoke with Lina, who could not arrange for the upgrade because, she said, there was an "error" on the account. She said she was going to connect me with her supervisor, Allie, but disconnected me instead (disconnect #1). I called back and spoke with Brock, and he informed me that the error seemed to have been removed from the account, and that he could set me up if I agreed to a 24-month commitment and auto pay. I agreed, since we had already been their customer for five years, and I gave him the credit card number for the auto pay. He said we were all set. I reiterated that we had two receivers and would need to replace them, and that we wanted HD on our sets.

We received an email confirmation of order, and it was only for 1 receiver. I called and spoke with Max, and he said it had been corrected. Another email arrived, and it was still for one receiver. I called and spoke with Tiffany. She said it would all be okay, despite the emails. The installation was set for September 4. The tech showed up late for the appointment, and his work order stated one receiver, but he did have a second one on the truck, so he proceeded with what turned into a five and a half hour installation. He was good, and he stuck with it until all the TVs (2 per receiver) were bringing in a picture. It was not an HD picture, but we didn't figure that out until after he left. He also forgot to take the old dish with him. He had worked so hard that we tipped him for his work. Nothing that happened before or after the installation was his fault.

So now it was after midnight, and technically September 5 - we called and spoke with Michael. He disconnected us (disconnect #2). We called back and spoke with David. David was the seventh person we had spoken with and the first one who told us that installing the equipment does not result in getting the programming; you have to register for that online. He tried to walk me through the online registration process, but it didn't work because the check I had sent them on September 1 for monthly service had not yet cleared the bank. So we waited. On September 8, I called the billing department and spoke with Cody. He informed me that it took Dish 7-10 days to post a check.

We continued to wait. On September 10, the check cleared our bank. I went online and registered for HD. Two sets out of three that were HD compatible got an HD signal; the third did not. I called and got nobody, just disconnected by the automated receptionist (disconnect #3). I called back and tried to get to tech support, but only got a busy signal after all the automated reception rigmarole. I called again and spoke with Rhea. She tried to put me on hold and disconnected me (disconnect #4). I called again and got through to Kevin, who listened to the problem and said he needed to speak with his supervisor, put me on hold, and disconnected me (disconnect #5). I called back and spoke with Bruce. He told me, at long last, that the dual HD receivers only put out one HD signal; the other is analog. That third set will never get an HD signal. I asked why no one had told me that from the outset, because we could have gotten two single receivers and have the setup we wanted.

I asked if we could get it now. Kevin tried, but said the computer wouldn't do it for him or for his supervisor, so he connected me with Shimi in the laughingly named Customer Loyalty Department. She told me I was free to purchase another receiver. Or I could wait 12 months and then they could swap out the setup that no one ever told me that it wouldn't work for what we wanted for the setup that would work instead.

In an economy like this one, when people are trying so hard to find jobs, the sort of incompetence I repeatedly encountered from customer service reps at Dish Network leads me to believe that the systematic neglect or abuse of customers has to be a corporate policy, descending from the highest level of the company. Not telling the customer that what they expect to receive (after all, the statement "This receiver will connect to two sets" does imply that the same quality of signal will be received by both sets) may escape one customer service person, but how does it possibly escape a multitude of them? It has to be either appallingly bad training or a deliberate policy of keeping the customer ignorant in an effort to turn him or her into an ongoing source of additional, unexpected, income just to sell them what they thought they would get in the first place. Is it a ploy to sell additional equipment? Is it contempt for the customer? If not, it certainly plays as if it is.

Dish, although has decent programming is a lousy place to deal with. They do not listen and show their overall lack of intelligence. I cancelled auto pay and 40 days later, they continue to deduct it from my account. My card had changed in the expiration date and they asked for the new date, but that is when I told them to cancel it. They somehow found the new date and continued to charge it.

I work nights and when I get home, I enjoy an evening of watching 20 to 30-year old movies on HBO and Showtime. But at 3 am, they do a system check every night. Poor quality equipment or programming knowledge is their only excuse. I would like to rate this as a zero, but that rating is not available. If you have similar problems contact your local BBB, Attorney General, and best of all the Federal Trade Commission. They seemed the most interested in their practices.

I had DISH TV installed on 10/2008 and never received a contract. The original quoted monthly rates were not as charged on my first billing. I called DISH and spoke to Christian R who informed me he would send out a copy of my contract and adjusted my costs. January 2009, I called again to receive my contract to no avail. July 2010, I terminated my services w/DISH and was advised I would be penalized as my contract ran through October 2010. I advised I did not sign any contract and finally received a copy only to determine the signature was not mine.

8/14/10 I spoke to Noemi **,Customer Resolution Specialist of the Executive Resolution Team (ERT) 720- ext 79103, she requested a copy of my driver's license w/signature be faxed to her. I did so immediately. On 8/18/10 after receiving no response, I called and was connected with Diane ** ext 79463 from this same ERT. She advised no fax was received and if I would send another to her attention, she would follow up. After receiving no response, I emailed on 8/24 and no response. On 9/2/10, I called and spoke to Javier (UWN) ext 52599 who advised no fax was received and suggested resending from a different fax machine. On 9/3/10, I went to a UPS store spend $2.00 and re-sent along with a request to call when received. On 9/7/10, no return call.

Nothing being done to address my forged signature. DISH TV is very poorly run in regards to customer concerns. I am reporting to my state attorney general. Uncertain of actual costs other than numerous calls the executive resolution team to a non toll free telephone number and costs of vehicle trip to a UPS store to send a 3rd fax.

I am the owner of 7xxx McClellan Road in Mechanicsville, VA 23111. It is a rental property. My tenants just contracted with Dish to install service at the above address. The following is what I understand to have happened. The written instructions were to install the dish on a pole and not the roof. However, the area supervisor came out to the site on a "random" inspection and the tenants were not present but a member of their family was. Some confusion followed and the supervisor supposedly talked to one of the renters. I was not part of the conversation but the supervisor says that he had verbal permission to install it on the roof. The written permission to install the dish was to install it on a pole and not the roof.

As owner of the property, I want the dish removed from the roof before it can cause damage should a high wind come along such as in a hurricane. I also want the holes int he roof to be repaired to my satisfaction.

Last night the other tenant talked to a supervisor in the customer service department and was assured that this issue would be corrected the next day. She was told that the technician would come between 1 and 5 pm. He showed up at at 5:30 pm or later without a prior call to be sure that someone would be present.

When the technician saw the situation, he apparently called the area supervisor asking direction and was told that he could not move the dish from the roof and put it on a pole in the yard or the corner of the house. The technician was very nice and accommodating as far as he could be. I can not say the same for the area supervisor.

I assure you that if this is not resolved to my satisfaction, the service will be removed at the end of this contract and Dish will be banned from ever being on that property again. I will also never consider Dish service in the future. There are holes in the roof that will have to be repaired when the dish is removed. If the dish is there when a hurricane comes through that is the possibility of damage to the roof at that time.

I established service with Dish Network over a year ago. The technician came to my home and afterwards he had me sign an installation paper. When I established my agreement with Dish Network, I agreed to their special. Within a few months, I noticed that the rates had gone from $30 per month to $49 then up to $60 dollars.

I contacted them and told them that my rates were going up. The representative said that I had a special rate for 3 months. I told them that I never agreed to something like this, because I had AT&T and their rates were high and this was my reason for switching to the lower rate. The sales representative acted as though he had been trained to say the same thing over and over. I absolutely nowhere.

Later, I lost employment, and so did my husband and we did not have income coming in. I was not eligible for unemployment, and his unemployment had stopped. We needed to cut back. I called Dish Network and told them that I wanted to cancel because their rates were too high and I did not have the income to afford them. The representative instantly started reasoning with me to accept a cheaper package with less channels, he acted as though he could not hear me. I told him my situation and that I had found something much cheaper and that I could not afford them. He then said that I had a 2 year contract and that they would bill my debit card (which was not mine from the start). I told the representative that I had not signed any contract and he said that I did. This went on for several minutes.

Well, finally they sent out a contract to my home. The contract bears my signature, however, the signature is a copy of my signature. The signed contract came back with a cover letter from Leandro "P" and asked that I contact 720-514-xxxx, extension 52081 if I had any questions. I called that number and spoke with a woman. The woman insisted that I had signed the contract. I told the woman that while the signature was similar, that was not my signature. I personally did not sign that contract. I had signed the installation paper, and to me, it was obvious that someone had copied my name. The person who copied my name separated the "Ns" from the "U", and I told her that my "Ns" were more rounded and not elongated.

Also, my last name starts with an "M", and I that before I make the "M", I place a flat wing at the top of the "M". The woman said that I had to send a copy of my "Driver's License" to her to make a decision of whether or not I had signed that copy. I told the representative that I would feel uncomfortable faxing a copy of my personal driver's license to a Cable TV company. The Representative said that she would debit my account for $150 on the 9th of September anyway, because I had signed the copy. If Dish Network debit my account, there will not be any money in that account, as I am unemployed. This will cause my account to "bounce",and I will receive an overdraft charge of $35. As long as they do this, this charge will mount up. The person who owns the debit card said the bank said they could not stop an automatic draft coming through. So as long as Dish Network wanted to create these damages against his account, they could do it, unless he closed out his account.

I had signed up for a Dish TV package in early March, 2010 for a certain amount that was provided to me in writing prior to signing the contract. However, I was surprised to learn that when the billing started happening, I was being charged a separate amount then that mentioned in the official email I received. Not only that, I was not being provided access to programs/channels that were listed in the email.

There were other things that were verbally promised to me that were also not followed through (I don't have written records of those however, so don't think I can press claims for those). When I raised this issue with Customer Service and asked them to cancel my service if they could not honor what was committed by their representative, I was informed that I would need to pay a cancellation fee. The Executive Office (Rod **) also mentioned that they would not be able to help me out.

I am seeking assistance in getting this rectified as I continue to pay a large amount of money and not even get the basic programming that I was promised. I was supposed to pay US$ 64.99 per month but am currently being charged over US$ 110 per month, without accounting for taxes.

We had a bad DVD player and tired to have it replaced. They wanted us to pay to have someone come out and fix it. We then decided to cancel this after 3 years, and started AT&T u-verse, they are still saying we owe them when in fact they owe us a refund of 167.00! Now, they are calling me with an automated calling computer! Calling at all hours and I plan on contacting the FTC!

Any one having a complaint should file one with the FTC and your state Corp. commission! If we all do this maybe something can be done! The stress that this has caused is bad for my health! I have last 167.00 that I can't afford, plus now they are adding more that they claim we owe them, for what? We stopped 6-7-10 this just goes on and on!

Dish Network uses deceptive practices for personal financial gain. Dish Network offered me 3 months of premium movie channels if I continued with their service. They never stated that it would continue after 3 months and that I would be charged for it. When I reviewed my credit card bill, I noticed that they had continued the extra service beyond the three months and charged me for it.

I called Dish to resolve this matter and they were unwilling. I disputed the charge with my credit card company and they found in my favor, however, dish network insists that I pay them. They even charged me $15.00 to send back their equipment and required me to remove an LNB from the dish that they installed outside. Dish also charged me an additional $5.00 because when I cancelled service with them I had to also cancel the premium channels that they offered me for free and the fee for cancelling the premium channels was $5.00 if it was less than 3 months of service. I had the service for over 3 months. They are unwilling to resolve this issue, most likely because I cancelled with them and will never go back.

I would suggest that Dish Network make it clear when they make offers that the free channels are to be cancelled by the customer prior to the trial period. I would also suggest that if Dish Network wants their equipment back that they come and get it rather than have someone fall off a roof removing their equipment. They are threatening to place me in collection.

We were approached to switch from Comcast to DISH network. The sales person quoted us a price and a package and we agreed to it. The system was installed without major incident. We were told we were "locking in" by signing a contract good for 2 years. The contract was presented to us and we stupidly signed, believing that we were locking in our rate for 2 years.

Imagine my surprise when our bill started to go up. While reviewing our contract, I found that only I am bound by the contract. I must keep them for 2 years. They are not bound by anything and can raise my rates "at will". Despite numerous phone calls, they offered no solution, other than to keep paying whatever rate they deem I owed for the month. I am embarrassed for not reading the contract in detail and trusting the service rep. But, I am sad to see what had been a pretty decent company to deal with, become a real disappointment. I will do without, before I would deal with DISH again.

When I had first signed up for Dish Network, I was told that I would be receiving a surround sound system or a portable DVD player. I was told that while my credit was good enough to receive their service, that it wasn't good enough to receive a free gift? Since then I've had to replace the DVR, and have been without local channels off and on for days at a time. But the best part was when I was told that the only way to receive my local channels back was to have a technician come to the house for $95.00 and I was told to drop my plan to the top 120, to make up for the cost!

Since we are only missing the local channels, I had asked, "What if the tech can't fix this?" I was told, "We will deal with that when it happens." The error message on the television says, "Do not call us; we are working on the problem." Not once did they know about the problem until I had called it in. We have been paying for a service that we have not been receiving.