|
Among its virtues, DISH has a brand-new satellite, launched in October 2004, that has the capability of providing not only direct-to-home but also broadband services, most notably high-speed Internet. Techies will be interested to know the AMC-15 satellite is the first major commercial Ka-band bird to serve the United States.
Of course, none of this will be any comfort to the many consumers we hear from who have disappointing experiences with installation, billing and service.
Here are a few of the more recent complaints:
Gene of Mt.vernon IN (05/13/08)
Dish Network problems. I am paying for services that I am not receiving. Can we get a group of consumers together to ligitate this?
Not receiving the channels that I was promised
Sonja of Cotati CA (05/12/08)
After 11 years with Dish Network, never a late payment and always paying for their highest Premium Package, we are disgusted and shocked at the treatment we received from Katie at Dish Network. She kept calling our house asking us to perform tests checking for phone lines being hooked up on all of our receivers (we have 5 Dish Network receivers, 4 of which are also DVR's). I refused to perform these tests because we don't have phone lines hooked up on our receivers (we get all the HBO, Showtime, Max, Starz, etc. - why would we order pay per view movies?)
I asked Katie to stop calling us about this. She persisted. I asked her if she wanted to lose us as customers by persisting in demanding that we perform test on all 5 receivers. Apparently, she didn't care. I asked her when our contract was up (after all, when we lost East/West coast channels a year and a half ago, we UPGRADED with two more DVR's so that we could tape more shows at the same time) and she said August (not true). I said, fine, you keep calling me and by August I will cancel our service. That was the end of the conversation. I did not yell, berate, or curse or otherwise misuse dear Katie. I did, however ask to talk to her supervisor, and she would not let me. Fine, that was the end of the call.
This was on Saturday morning. Katie must have taken matters into her own hands, because she shut off the service to four of our receivers and left us only one to watch over Mother's Day weekend. She also vindictively locked our account so that no sane customer service rep could unlock it when we called back in. We did reach a very nice customer service rep (agent #2S3)who told us he didn't understand why she was asking us to test phone lines because our receivers do not require a phone line (you think after 11 years we didn't know that?), but he could not fix it until we called this other number where Katie was at.
The consequences are that we got a much better deal from Comcast for the same premium packages. We cancelled our Dish Network.
Jim of Dallas TX (05/08/08)
My DVR 722 has been acting up and basically gets to the point you can't control it. All you can do is unplug it and plug it back in and wait 5 minutes for it to come back up. I called Dish Network tech support and after getting disconnected by 2 different people who put me through 20 minutes of the same questions, I called back a 3rd time and had the person tell me the DVR needed to be replaced. So I asked what could be done to get the current recordings off and onto the new DVR. I was told that wasn't possible, unless I wanted to have them enable a port for an external harddrive and that would cost $40. I asked if there was a way to have the port enabled for a couple days to give me time to copy the recordings over and they said no, once it was enabled it couldn't be removed.
I asked to speak to a manager as it doesn't make any sense to me why I should have to pay $40 for something that isn't my fault and not something I ever plan on using again. The manager said the same thing that there wasn't anything they could do. She said they could apply a $20 credit for the trouble I was having with the DVR so I told her to go ahead. She put me on hold, came back and said the credit had been applied and the port enabled for the ext. hard drive. I never told her to enable the port and she proceeded to insist that I had given her the ok. I told her to remove the credit and the port activation as I wasn't playing for it. So now suddenly it was possible for them to remove the port activation.
This really upsets me since I don't feel I should have to pay anything to resolve a problem with their equipment. I know other people have experienced this problem and had to lose recordings because of equipment issues out of their control. What bothers me the most is that Dish Network simply doesn't care. It costs them nothing to activate that port, yet even though the problem is with their equipment, they won't waive the feel to help keep a customer happy. I just don't get it, but can assure you that I'll be cancelling my service once my contract is up. I think Dish needs to take a lesson from Tivo - with the Tivo DVR you can their DVR to a computer without any charges!
Glenn of Perrysburg OH (05/03/08)
It took my 2 phone calls, 7 letters, including one certified letter, to get the $100 rebate promised. I ended the service and they wanted me to climb onto the roof to retrieve a portion of their equipment. I have NEVER had such lousy service in my life.
Beth of Santa Monica CA (05/01/08)
Dish Network has horrendous customer service. Our receiver completely went dead. We were told that they will send out a replacement with in two days. Three days went by it did not come. We called again (after being switched around 2x's and having to tell the same story over and over). The order was never placed. They assured me that they would send it out immediately and overnight at their expense. 2 days go by- it has not arrived. Call again talk to supervisor... we are sorry for you inconvenience I assure it will go out today and be overnighted.. another day, another day no receiver.
No[w] it is 8 days. Call again and was told that order was never placed. I asked what could possibly be happening. Sometimes, they explained, your order does not process correctly and not sure why no one called us. Finally someone there connected with a senior supervisor (someone I was not allowed to talk too-they assured they took care of it and it would come. 3 days later (10 days total) no receiver. Unbelievable. The ironic part is I am a valued customer. What happens to those not valued. I am canceling with them and moving on. Customer is a horrendous system where everyone is programmed to just apologize and not really take action. How can you run a company like this?
Barbara of Summerfield FL (04/30/08)
I got a new cell phone the end of last year and they keep calling me to pay my bill for Roberto. I explained numerous times that I wasn't that person and they are still harassing me. How can I stop them? My cell company can't block their calls. I don't nor ever had Dishnetwork. That doesn't seem to satisfy them.. They call my cell every other day. a new number for them called today. HELP!
The use up my minutes and threaten to take me to court.
Tyler of Romeoville IL (04/15/08)
I was charged $9.95 for an adult pay-per-view that I did not order or view. I phoned Dish Network and they were unwilling to give me a refund.
Wil of Flowery Branch GA (03/12/08)
Had Dish since 1997 (11 years) and finally had enough of their customer no-service from India. After contacting the executive offices of Echo star and Charlie Ergen, I realized again after 11 years I decided to cancel my service and just deal without TV. I was transferred to the retention who started quizzing me about why and what TV provider I was going to use, and I said RABBIT EARS or no TV at all. I was tired of the customer no service, and the terrible stations that are forced on us with no choice. The representative said that my reason was not good enough, and they would not turn off my service. This went on for a month, and I finally impressed upon them that I would not pay for TV any longer, that I was not a subscriber; and they said they would ruin my credit report.
I wrote three certified return receipt letters to Charlie in Colorado. My service was then turned off, albeit I got billed 20 bucks for it. I paid this amount. To this day I get a zero dollar email statement that every month I forward to DISH whose Customer NO SERVICE every month have to have my phone number; and after going though the motions, they promise I would not receive any more zero dollar bills. Well, you got it. I keep getting them.
This is basically written to get this off my chest as I know no one cares what DISH does, or it would have stopped long ago. I just wish that DISH would stop zero billing me, calling me to come back. I have since October lived totally without TV service as I am in the country, no cable availability and I will not try Direct as I have heard horror stories about them being as bad as DISH No-CUSTOMER SUPPORT. I for one would rather eat dirt than give them good money for NO SUPPORT. I just wish these annoying zero dollar bills would stop. But I guess DISH and the public get what they pay for when they outsource to India to pay .47 cents an hour wages.
Darrin of Avonmore PA (03/08/08)
Dish network solicited a 40 dollar rebate if you signed up for Starz Movie pack. They said just send in 3 bills showing you had purchased starz. My december bill showed I purchased showtime. I called customer service and they assured me that when i get my January bill it would reflect that I had starz for December and January. I never recieved the January Bill. I called and asked for a duplicate. They refused to send it and told me to go online to retrieve it. I went online but could not retrieve it. I again complained but got no results or proper assistance.
I called again and finally was connected to an Executive. He said I was doing something wrong if I couldn't retrieve past bills online. I informed him I tried numerous times and can only get current bills. He said he would send me statements from December, January and february. Today I recieved a duplicate for my March bill. I also noticed it didn't show on the back of the bill that I had Starz. I have been a dish network subscriber since 1998. I find this to be extremely aggravating and have given up trying to get the 40 dollar rebate.
Thelma of Charleston WV (03/03/08)
I canceled my Disk Network Service in WV on January 5, 2008 and returned the receiver to the company on January 21, 2008. They sent me an UPS mailing label, not a box, to my Florida address. On January 21, 2008, I mailed the receiver using their mailing label and shipped it from Palm Bay Florida to their company in El Paso, TX. As of March 4, 2008, they still have not given me the $100 credit for the equipment. Dish says they didn't receive the equipment and won't give me their tracking number that was on their mailing label.
I have called Dish Network 6 times and explained this problem to 6 different customer reps who couldn't speak clear English. Frontier Communications sold me the Dish Service as a package deal for telephone/internet/TV; I complained to them. Dish Network won't give me a local telephone number of their branch in El Paso TX. What do I do now?
Salli of Wahoo NE (03/03/08)
I had Dish installed in 8/07. After 30 days, called because receiver 322 would go to the error screen. A tech walked me through the steps to fix this. About 30 days later, same problem. Called again, another tech walked me through the same steps to fix problem. Told me to just try it for another 30 days to see if this fixed the problem for good. Did not wait the full 30 days before same problem. This time I told them that someone had better come out and fix it or take it out. I had not been able to reach the installer, so Dish sent someone else. They had to rewire the entire outside because the first installer had pieced together about 5 sections of the cable and he said it would eventually be nothing but problems, especially when it rained and snowed. Dish tried to charge us a fee for this, but we got them to take it off because this problem had started before the 30 day trial period was over.
About 60 days after this, the receiver has error messages: check switch, reception error, signal loss. This has happened every other day for two weeks. They are sending someone out in a few days, but again at a cost to me. If I did not have the 2 year commitment, Dish would be gone. I tell everyone that I know interested in satellite TV to not get Dish. I think it is unfair that we would have to pay a penalty to get out of a contract that has not worked correctly since the day it was installed.
I still have problems with this unit. Has not worked properly since it was installed. No physical damage, just frustration.
Mike of Absarokee MT (02/29/08)
DISH ADVERTISES 100 MOST POPULAR CHANNELS IN THEIR Basic Program Package. COUNT THEM--73. Several are duplicates. Less than half can be considered Popular Advertising which has expanded from 1-2 minutes, and now it's 5 minutes. Why am I paying Dish for advertising when the corporates are paying also?
DISH TV uses the bait and switch game and plays dumb. They are cheaing thousands (especially old folks) out of their mney and offer nothing to help consumers.
Brian of East Brunswick NJ (02/15/08)
For the last six months I have had a cell phone provided to me by my employer. In those six months I have received automated telephones calls from Dish Network, both in English as well as Spanish seek payment for services. I do not have Dish Network services, never had nor at this point ever will have Dish Network. I have called their customer service line six times since receiving this cell phone number and have told that the person who used to have this number does not have it anymore and to please stop trying to reach them at this number. On each call they have assured me that the calls have stop and today I received 4 phone calls, 2 in Spanish and 2 in English. If this is an example of their customer services I feel sorry for their customers.
Billy of Rutherfordton NC (02/13/08)
I ordered dish network Jan 2007, got the high def package in Feb 2007. Local channels are not available in high def but was told they would be available in 2-3 months. I am currently paying for the local channels. I have continued to contact dish network since may 2007, asking them when the high def broadcast of local channels will be provided because I have been paying for the service since feb 2007 and they continue to not be able to provide me with a date, not even an estimate date. The interesting thing about this is, I contacted all the local channels in my area and they all provide high def broadcasts since apr 2007. They say the problem is with dish network not wanting to step up to the plate. The real interesting part is, direct tv is providing the broadcast of local channels in high def, they are not charging for local channels and they are charging $10.00 a month less for the high def package. So, based on this, dish network customers are really being unfairly charged for services that are clearly available to this viewing area and at a substantial higher cost.
I am not getting the service I am paying for and paying an additional $120.00 a year for the high def service as well as the $5.99 fee for local channels a month as well. Unfair that we have to pay twice as much for the same service provided by direct tv and not getting what we are paying for as well when it is clearly available to the public.
Chauncey of Oceanside CA (02/10/08)
We have been with Dish for over 3 years, we have made many complaints to them on their programming and all the PAID COMMERCIAL PROGRAMS that they show. Then when I went to turn on my television, we had NO services, NOTHING. I called Dish and they said they turned off my services so I would call them, they wanted my physical address! They had NO rights what so ever shutting me off, and NO rights to my physical address. We had this Dish installed in our RV and our bills have been paid and our bill WAS paid and they shut us off saying they would NOT turn us back on unless I gave them a physical address that they had NO right to!
I plan on taking Dish to court for them turning off our services more than once to get our address that they have no right to. They have crossed the line. Furthermore, when we did sign up for Dish, we did NOT agree to pay to watch all these paid commercials and I have written Dish 5 times but have never, not once got a reply from them. NOT ONCE! And I feel that them shutting down my services even though the bill was paid, so they could acquire an address was not only intrusive, out of line but illegal and I want to bring charges against Dish for doing this.
Carly of Belle Vernon PA (01/22/08)
I used to work for Dish Network. I have read most of the complaints here. While I was working at Dish Network, I was aggravated by how RUDE the customers were. Now, not all of them were rude, but most of them. Seriously, do you expect everything to be free? Just like any other company, Dish has rules and policies that they have to follow. Now I know some people who are in the customer service field shouldn't be working in customer service. Trust me I know. I have about 7 years of customer service experience. I can deal and work with different types of people. But let me tell you, if you are extremely rude to the Customer Service Rep, they aren't going to help you. Just a piece of advice.
Victoria of Fuquay Varina NC (01/17/08)
I have been receiving harrassing phone calls from Dish network that my bill is in default. I have made several calls and been advised that my bill is not in default. I am now getting phone calls 2x week that they are going to turn my programming off, and now charge my credit card for the use of the equipment unless I return the equipment. I have made several calls to get these phone calls to stop but with no success, this has been going on for about 2 months.
The phone calls come in the middle of the day and in the evening. I feel I am being harrassed by Dish Network for no good reason. I have spoke to several representives and no one can explain why I am getting these harrassing call. I would like it to stop.
Jody of Henniker NH (01/08/08)
Dish Network offered a $100 rebate to sign up for their service. After completing all of their forms and submitting them on time, they denied the rebate. Then, after making 6 or 8 telephone calls to resolve it, their representatives agreed to honor the rebate. After 3 months of 'no action', today we received a short, curt denial letter. Forget Dish Network - they lie.
John of San Diego CA (01/07/08)
Beware! This company is hazardous to your credit! We had Dish for several years and received very bad customer service. The final blow came after we ended our contract. We moved to another city and decided to switch to a cable service. We sent back our equipment and paid our final bill and informed Dish of our new address in case there was anything else. Dish credited our account after receiving the equipment, but apparently over-credited us by $50.
They claim they sent out several notices asking for re-payment of the $50, but we never saw them. We would have been happy to re-pay the money, but we weren't aware of what had happened. The only bill we got was from a collection agency many months later, which we paid immediately. Now our credit has a black mark on it because of their mistake. But they've done nothing to fix the situation.
Maryjane of San Antonio TX (01/01/08)
I was getting poor reception and decided the choice of channels was about the same as I get with rabbit's ears (If you discount the PPV, Latino and porn channels I don't watch) so decided to cancel the service. They wanted to charge me $173 plus a fee from the installer.
I couldn't afford it so I am stuck for another 13 months paying for what I don't use. I hope a class action shows up somewhere!
Hanan of Laguna Niguel CA (12/25/07)
I needed service, and for a week, Dish network gave me the run-a-around. Twice they told me their retailer service center people would come, and they never showed up. When talking to their tech support, one hung up on me and the other left me on hold for 15 minutes waiting to talk to a supervisor--and then the line went dead. I am going back to cable.
Lawrence of Atlanta TX (12/22/07)
My Dish-Network Statement says that I am paying for America's Top 100 Programming with Locals. However, channels that were in America's Top 100 have been moved to the Top 200, and I am now only getting the Top 60--which according to them doesn't exist. However, they sent me a new channel line-up by e-mail that shows a Top 60, Top 120, and Top 180. I am getting the Top 60. When I asked for a copy of the America's Top 100 channel line-up by e-mail, they said they could not send me one.
Connie of Greeley CO (11/29/07)
I took advantage of a Dish Network offer to upgrade my DVR as an existing client and receive a one time credit of $100. I had heard about their reputation of not sending the rebate money, but had been happy with the company in the past, not anymore. I have documentation of the rebate form, proof of certified mailing and receipt of rebate at DISH NETWORK.
They said I did not send the form in time, even though I told them I have proof of mailing because of their past reputation. Then they said they could refund me at $10. a month, even though my rebate form indicates a one time $100. credit. The associates start out pleasant and then they go deaf and are rude and unhelpful.
Cynthia of Savonburg KS (11/21/07)
In May, we received a certificate from a friend to sign up for Dish Network. On the coupon from her it said we were to get Free Activation, Free Movie channel for 3 months, Free Installation and a Free optional DVR or HD Receiver upgrade. We got the free activation and the free installation, but when the technician came to hook up our dish he told me that he did not have any DVR's with him as they were out but he would send us one. We never received it. I called back to Dish Network in August; they were going to send us one in the mail. We never received it! I called again in October. Same story.
I called today and now they want to charge me $149.00 to get it. I told them the situation and now they claim that when we called in to initially order our Dishnetwork that we failed to tell them we wanted the DVR. I told them of the certificate and what it was to include, but supervisor told me that we did not tell them we wanted a DVR. It was supposed to be FREE! I just think they should honor what they advertise!
Lory of Sherman Oaks CA (10/29/07)
Dish Network is charging my credit card $300 for a broken equipment that I was never informed to return. I was told by an associate on the phone to trash the equipment. This is a pain of 3 months' mess in my account. I ended up closing the account--and learned my lesson not to believe all their offers.
`
Roger of Fort Worth TX (10/13/07)
Both of these individuals were rude, hostile, and unprofessional. They treated us like we were idiots. Made promises that they immediately back pedaled on or attempted to change. They were rude and obnoxious to my wife and I and the Service Technicians from Dish Network. Mark spent 20 minutes arguing with us about transfering us to his supervisor, and then Ken...Who is supposed to be the supervisor continued to argue with us about every single thing.
Ed of Vancourt TX (09/24/07)
I signed up for high speed Internet service with DishNetwork in December 2006. During the 1st week in September 2007 it no longer worked. After waiting 2 weeks for the technician to show, taking a vacation day, no one showed up. When I called, they stated their techs are very busy, apologized for the miss, and rescheduled the tech for the following Monday. I took another vacation day, and again no one showed up.
When I called again to customer service I eventually was told that DishNetwork outsources their service to a 3rd party, who in turn outsourced the service to a vendor who was not trained to repair DishNetwork systems. I was told it would take 3-4 weeks for someone to be trained. I promptly told them to cancel my service. They then had the audacity to try and hold me to my 18 month service contract - hold me to a contract that they couldn't honor themselves.
DishNetwork has a great product as long as it works. When it goes down, their service is the absolute WORST service I have ever experienced.
I earn 20% of my income from home through the Internet. This has resulted in me having to make daily trips into town to access the Internet, wasting my time, wear and tear on my truck, and wasted gas.
Sharon of Dammeron Valley UT (05/10/07)
I was a Dish Network customer for 5-1/2 years, never late on a bill and had premium package plus locals & HBO & Cinemax. When I signed up I received a Dish 501 DVR; when the hard drive died after 5 years they sent me a refurbished 501 with the same 30 hours of recording time. It was a piece of junk, and went out a few months later. I called and was told by a service Rep that their policy is to replace customer equipment with the same model, only a refurbished one. I was told that it would be several hundred dollars to upgrade to a new receiver. They don't make, carry or support the 501 any more.
I called Dish to disconnect my service and they passed me around to a couple of different people in an attempt to get me to keep my service. They offered a new dual channel receiver with 100 hours of record time for $69.00; when I said that I shouldn't have to pay anything for an upgrade she offered to give it to me for free. The way they do business is horrible - one shouldn't have to threaten to disconnect service in order to get Dish to treat valued customers (their words) in the same manner they treat new customers.
Barbara of Corona CA (03/31/07)
For the past few months, our reception in our family room has gone from bad to worse. I started calling in Jan. of 2007 about the loss of signal. The first three calls took me through the troubleshooting process. The fourth call they sent an install tech to trouble shoot the problem. He said that he could not find anything. Two weeks later the same problem happened, they had me do the troubleshooting process AGAIN, this time with no progress. They tried charging me 39 dollars again to fix a problem that was never fixed in the first place. They sent out a troubleshooting technician. This tech replaced 3 connections that were using substandard connectors. They got the signal to come back on.
Two weeks later the same thing happened, only with one satellite this time, not both. They sent an experienced tech out who looked at the system, and found the problem. He said that it was the cable that was coming into the house, and that it needed to be replaced. The tech finished his work, made sure the system worked properly and said that the problem should've been fixed by the first tech, and that if there was any other problems that the whole system would have to be replaced.
Well, the same problem happened again today, March 30, 2007 and the customer service rep. that I talked to was rude. She told me that it would be 99 dollars to have someone come out and fix the problem. She had me go through the troubleshooting process again and talked to me as if I was seven year old little kid.
Deloris of Danville, IL (03/11/07)
I have been with Dish since 1996 and have been quite happy with them until last year. They have sent me 2 replacement receivers this year. Since last year, my receiver has been powering off and on by itself and interupting my programming. I have called so many times I can't count. Finally when they sent me the 1st replacement, I started keeping a log of all the times I had a problem and I ended up calling about every other day.
Then they sent me the 2nd replacement a few weeks later as well as a technition to hook it up. He left and it started doing the same thing so I called again and they sent 2 more technitions out to check the dish and the wiring. That didn't help, it is still doing the same thing.
They want me to either keep unplugging the receiver and powering it back on or spend more money to upgrade.
M J of Mountain View CA (02/26/07)
I repeatedly receive calls from Dish Network asking me if I want to sign up. My phone number is on the Do Not Call list and I have repeatedly asked them to not call me again to no avail. This has continued for months. One time I asked to speak to a supervisor and both the representative and his supervisor got on the phone and were extremely abusive and made sexual references. I hung up and called the police and I have also filed complaints on Dish's website and with the BBB and am waiting to see what happens.
Talal of Los Angeles CA (02/12/07)
I have not had proper connection service since the beginning of December 2006. I have been contacting Dish Network on a daily or weekly basis and they have failed to fix the problem. As of to date, I still don't have Dish Network reception. Technicians come to the house to fix the problem, but the problem is never fixed. We have not had TV reception and we are still charged for service.
In addition, it is really time consuming to be sitting on hold for over 30 minutes at a time without even getting the proper help.
Shawn of Redding CA (12/13/06)
We ordered Dish Network a few months ago when they advertised a lot of free gifts and cash back. They have honored almost nothing. 1. We followed all the procedures to get the free pizza for a year for ordering Showtime. After three letters back and fourth over 5 months, they still didn't honor it. 2. They had a free system which we never got. 3. They had a free airline ticket which wasn’t “free”. 4. We were supposed to get $10.00 off a month, but it took four months. 5. They charged us an extra $5.00 every month for multiple TV’s when we only had one. We tried to resolve the problem with them but they will not honor their agreement so we feel we do not have to honor ours.
Donna of Richmond ,TX (09/30/06)
This is one of many solicitors that call with a recorded message from a number that appears like a residential number on the caller I.D. I am already a Dish customer!
When I push "1" to speak to a human being, the minute I say that I am already a customer, I am rudly hung up on. There is no way to contact anyone to get my number removed from this list as these continous calls are both intrusive and annoying.
Charlie of San Antonio, TX (09/08/06)
I was paying Dish Network $81.00 per month. After I had my roof shingles replaced, my Dish network did not work. I called and asked if they would send someone out to fix it. They said they would charge me $99.00. I mentioned that I had been with them for over five years and they should do it gratis. Support said no.
I suggested that DirecTV would install a whole new system for free and if they wouldn't be flexible, I would change providers. They wouldn't budge so I now have DirecTV with five months free Showtime, $10.00 off my bill for 15 months, and 12 Pay Per Views free!
Robert of Lowell MI (07/29/06)
Dish Network calceled service without warning because a receiver was used in Florida. I have used this receiver in Florida during the winter months for the past 5 years with the full knowledge and approval of Dish Network. I have always paid all Dish Network charges and fees in full and on time by credit card on file with Dish Network.
Dish Network states that service was concelled for failure to pay for service although they have a credit card number which they have been charging for the last 5 years. The alleged failure to pay will have an adverse affect on my credit rating.
K of Sunnyvale, CA (06/23/06)
I have been getting daily calls from Dish Network. I have repeatedly ask them not to call us and told them that we are registered in the Do Not Call list.
Today some one called at 6:40 pm. I asked to speak to his supervisor. When I requested Dish Network comply and stop the phone calls he let down a string of obscenities which I cannot repeat. I could also hear muffled laughter in the back ground. I am shaking at his verbal assault.
I called Dish Network to complain and was told that since it was a 3rd party call they could take my complaint but could not take any action. Isn't Dish Network responsible for the action of its employees whether they are either directly employed or contracted by them?
John of Sacramento CA (06/21/06)
I was told that if I sign up for dish network for 18 month contract, I would get a free digital camera. I mailed in all the necessary paperwork, and they told me that they had transferred me to an outside company in our conversation and that they are not responsible for the camera. I was not aware I was being transferred and would not receive the camera. I would like them to stick to their offer.
Lisa of Mckinney, TX (06/09/06)
We have had issues with the Dish Network receivers from the day they were installed. At least once a month we have to call in and have them walk us through resetting the receiver because they have lost their signal. This is for 3 different receivers. The same thing happened last night when we had a houseful of guests to watch the first night of the NBA playoffs for the Mavericks.
The dual DVR receiver was working in one room but not the other. We called the tech support line like we always do and they start walking us through the reset process. During this process we lost the signal on the other TV so we had no signal whatsoever and a houseful of guests. When we explained this to the (4th) rep on the line, he told us was a Spurs fan!
We told him we were going to cancel our service and he told us he would cut it off right now, and he did. I have never seen such horrible customer service/support.
Jerry of Gordon TX (05/01/06)
I received a promotion in the mail telling me that I had been selected to receive a dish system at no charge. This included up to 4 tv connections, free installation, free channels and a DVR at no charge to me. I called and said all I wanted was 1 additional TV connection and the DVR. I was informed that since I had dish and was such a good customer it would only cost me 49.95. I said no it said I had been selected to receive the items free. I was told it was free I just had to pay shipping and handling, this is a come on and Dish should be fined for doing this. I was selected for free equip and installation it never said a word about 49.95. This is a cheap trick on Dish's part and should be stopped.
Sindi of Tualatin OR (05/01/06)
I responded to a promotion for DISH Network and received confirmation from the telephone representative for the following: Two free American Airlines tickets, a year's worth of free ice cream, a year's worth of free DVR service and a monthly charge of $29.99. It's been two months and NONE of this was given. I have not received anything as far as obtaining free ice cream and airline tickets. I am paying over $40 a month in service fees.
DISH Network employees give me the run around and do not answer questions. I am given double talk and "coupons" that are supposed to give me discounts on monthly service that were never mentioned during the sign up. The installer said the contract guarantees everything I was told over the phone. DISH Network is in breach of contract and I want my money back. They also charged my credit card fraudulantly by signing me up for some membership service called E-Club which I specifically denied more than once over the phone. I have received my money back for this, however.
Then, there's "L," who would just like to get that rotten DISH dish off her mother's roof.
L. of Petaluma CA (8/29/04):
DISH Network equipment is on my mother's new home due to a contract the previous owner had with DISH. The previous owner states that he called DISH and was told to leave the equipment as the new owner may wish to acquire a contract as well. When we called to have the equipment removed, DISH said it was not their policy to remove it. My mother will be forced to have this equipment attached to her home or will have to pay a private company to remove it.
Gene of Mt.vernon IN (05/13/08)
Dish Network problems. I am paying for services that I am not receiving. Can we get a group of consumers together to ligitate this?
Not receiving the channels that I was promised
Sonja of Cotati CA (05/12/08)
After 11 years with Dish Network, never a late payment and always paying for their highest Premium Package, we are disgusted and shocked at the treatment we received from Katie at Dish Network. She kept calling our house asking us to perform tests checking for phone lines being hooked up on all of our receivers (we have 5 Dish Network receivers, 4 of which are also DVR's). I refused to perform these tests because we don't have phone lines hooked up on our receivers (we get all the HBO, Showtime, Max, Starz, etc. - why would we order pay per view movies?)
I asked Katie to stop calling us about this. She persisted. I asked her if she wanted to lose us as customers by persisting in demanding that we perform test on all 5 receivers. Apparently, she didn't care. I asked her when our contract was up (after all, when we lost East/West coast channels a year and a half ago, we UPGRADED with two more DVR's so that we could tape more shows at the same time) and she said August (not true). I said, fine, you keep calling me and by August I will cancel our service. That was the end of the conversation. I did not yell, berate, or curse or otherwise misuse dear Katie. I did, however ask to talk to her supervisor, and she would not let me. Fine, that was the end of the call.
This was on Saturday morning. Katie must have taken matters into her own hands, because she shut off the service to four of our receivers and left us only one to watch over Mother's Day weekend. She also vindictively locked our account so that no sane customer service rep could unlock it when we called back in. We did reach a very nice customer service rep (agent #2S3)who told us he didn't understand why she was asking us to test phone lines because our receivers do not require a phone line (you think after 11 years we didn't know that?), but he could not fix it until we called this other number where Katie was at.
The consequences are that we got a much better deal from Comcast for the same premium packages. We cancelled our Dish Network.
Jim of Dallas TX (05/08/08)
My DVR 722 has been acting up and basically gets to the point you can't control it. All you can do is unplug it and plug it back in and wait 5 minutes for it to come back up. I called Dish Network tech support and after getting disconnected by 2 different people who put me through 20 minutes of the same questions, I called back a 3rd time and had the person tell me the DVR needed to be replaced. So I asked what could be done to get the current recordings off and onto the new DVR. I was told that wasn't possible, unless I wanted to have them enable a port for an external harddrive and that would cost $40. I asked if there was a way to have the port enabled for a couple days to give me time to copy the recordings over and they said no, once it was enabled it couldn't be removed.
I asked to speak to a manager as it doesn't make any sense to me why I should have to pay $40 for something that isn't my fault and not something I ever plan on using again. The manager said the same thing that there wasn't anything they could do. She said they could apply a $20 credit for the trouble I was having with the DVR so I told her to go ahead. She put me on hold, came back and said the credit had been applied and the port enabled for the ext. hard drive. I never told her to enable the port and she proceeded to insist that I had given her the ok. I told her to remove the credit and the port activation as I wasn't playing for it. So now suddenly it was possible for them to remove the port activation.
This really upsets me since I don't feel I should have to pay anything to resolve a problem with their equipment. I know other people have experienced this problem and had to lose recordings because of equipment issues out of their control. What bothers me the most is that Dish Network simply doesn't care. It costs them nothing to activate that port, yet even though the problem is with their equipment, they won't waive the feel to help keep a customer happy. I just don't get it, but can assure you that I'll be cancelling my service once my contract is up. I think Dish needs to take a lesson from Tivo - with the Tivo DVR you can their DVR to a computer without any charges!
Glenn of Perrysburg OH (05/03/08)
It took my 2 phone calls, 7 letters, including one certified letter, to get the $100 rebate promised. I ended the service and they wanted me to climb onto the roof to retrieve a portion of their equipment. I have NEVER had such lousy service in my life.
Beth of Santa Monica CA (05/01/08)
Dish Network has horrendous customer service. Our receiver completely went dead. We were told that they will send out a replacement with in two days. Three days went by it did not come. We called again (after being switched around 2x's and having to tell the same story over and over). The order was never placed. They assured me that they would send it out immediately and overnight at their expense. 2 days go by- it has not arrived. Call again talk to supervisor... we are sorry for you inconvenience I assure it will go out today and be overnighted.. another day, another day no receiver.
No[w] it is 8 days. Call again and was told that order was never placed. I asked what could possibly be happening. Sometimes, they explained, your order does not process correctly and not sure why no one called us. Finally someone there connected with a senior supervisor (someone I was not allowed to talk too-they assured they took care of it and it would come. 3 days later (10 days total) no receiver. Unbelievable. The ironic part is I am a valued customer. What happens to those not valued. I am canceling with them and moving on. Customer is a horrendous system where everyone is programmed to just apologize and not really take action. How can you run a company like this?
Barbara of Summerfield FL (04/30/08)
I got a new cell phone the end of last year and they keep calling me to pay my bill for Roberto. I explained numerous times that I wasn't that person and they are still harassing me. How can I stop them? My cell company can't block their calls. I don't nor ever had Dishnetwork. That doesn't seem to satisfy them.. They call my cell every other day. a new number for them called today. HELP!
The use up my minutes and threaten to take me to court.
Tyler of Romeoville IL (04/15/08)
I was charged $9.95 for an adult pay-per-view that I did not order or view. I phoned Dish Network and they were unwilling to give me a refund.
Wil of Flowery Branch GA (03/12/08)
Had Dish since 1997 (11 years) and finally had enough of their customer no-service from India. After contacting the executive offices of Echo star and Charlie Ergen, I realized again after 11 years I decided to cancel my service and just deal without TV. I was transferred to the retention who started quizzing me about why and what TV provider I was going to use, and I said RABBIT EARS or no TV at all. I was tired of the customer no service, and the terrible stations that are forced on us with no choice. The representative said that my reason was not good enough, and they would not turn off my service. This went on for a month, and I finally impressed upon them that I would not pay for TV any longer, that I was not a subscriber; and they said they would ruin my credit report.
I wrote three certified return receipt letters to Charlie in Colorado. My service was then turned off, albeit I got billed 20 bucks for it. I paid this amount. To this day I get a zero dollar email statement that every month I forward to DISH whose Customer NO SERVICE every month have to have my phone number; and after going though the motions, they promise I would not receive any more zero dollar bills. Well, you got it. I keep getting them.
This is basically written to get this off my chest as I know no one cares what DISH does, or it would have stopped long ago. I just wish that DISH would stop zero billing me, calling me to come back. I have since October lived totally without TV service as I am in the country, no cable availability and I will not try Direct as I have heard horror stories about them being as bad as DISH No-CUSTOMER SUPPORT. I for one would rather eat dirt than give them good money for NO SUPPORT. I just wish these annoying zero dollar bills would stop. But I guess DISH and the public get what they pay for when they outsource to India to pay .47 cents an hour wages.
Darrin of Avonmore PA (03/08/08)
Dish network solicited a 40 dollar rebate if you signed up for Starz Movie pack. They said just send in 3 bills showing you had purchased starz. My december bill showed I purchased showtime. I called customer service and they assured me that when i get my January bill it would reflect that I had starz for December and January. I never recieved the January Bill. I called and asked for a duplicate. They refused to send it and told me to go online to retrieve it. I went online but could not retrieve it. I again complained but got no results or proper assistance.
I called again and finally was connected to an Executive. He said I was doing something wrong if I couldn't retrieve past bills online. I informed him I tried numerous times and can only get current bills. He said he would send me statements from December, January and february. Today I recieved a duplicate for my March bill. I also noticed it didn't show on the back of the bill that I had Starz. I have been a dish network subscriber since 1998. I find this to be extremely aggravating and have given up trying to get the 40 dollar rebate.
Thelma of Charleston WV (03/03/08)
I canceled my Disk Network Service in WV on January 5, 2008 and returned the receiver to the company on January 21, 2008. They sent me an UPS mailing label, not a box, to my Florida address. On January 21, 2008, I mailed the receiver using their mailing label and shipped it from Palm Bay Florida to their company in El Paso, TX. As of March 4, 2008, they still have not given me the $100 credit for the equipment. Dish says they didn't receive the equipment and won't give me their tracking number that was on their mailing label.
I have called Dish Network 6 times and explained this problem to 6 different customer reps who couldn't speak clear English. Frontier Communications sold me the Dish Service as a package deal for telephone/internet/TV; I complained to them. Dish Network won't give me a local telephone number of their branch in El Paso TX. What do I do now?
Salli of Wahoo NE (03/03/08)
I had Dish installed in 8/07. After 30 days, called because receiver 322 would go to the error screen. A tech walked me through the steps to fix this. About 30 days later, same problem. Called again, another tech walked me through the same steps to fix problem. Told me to just try it for another 30 days to see if this fixed the problem for good. Did not wait the full 30 days before same problem. This time I told them that someone had better come out and fix it or take it out. I had not been able to reach the installer, so Dish sent someone else. They had to rewire the entire outside because the first installer had pieced together about 5 sections of the cable and he said it would eventually be nothing but problems, especially when it rained and snowed. Dish tried to charge us a fee for this, but we got them to take it off because this problem had started before the 30 day trial period was over.
About 60 days after this, the receiver has error messages: check switch, reception error, signal loss. This has happened every other day for two weeks. They are sending someone out in a few days, but again at a cost to me. If I did not have the 2 year commitment, Dish would be gone. I tell everyone that I know interested in satellite TV to not get Dish. I think it is unfair that we would have to pay a penalty to get out of a contract that has not worked correctly since the day it was installed.
I still have problems with this unit. Has not worked properly since it was installed. No physical damage, just frustration.
Mike of Absarokee MT (02/29/08)
DISH ADVERTISES 100 MOST POPULAR CHANNELS IN THEIR Basic Program Package. COUNT THEM--73. Several are duplicates. Less than half can be considered Popular Advertising which has expanded from 1-2 minutes, and now it's 5 minutes. Why am I paying Dish for advertising when the corporates are paying also?
DISH TV uses the bait and switch game and plays dumb. They are cheaing thousands (especially old folks) out of their mney and offer nothing to help consumers.
Brian of East Brunswick NJ (02/15/08)
For the last six months I have had a cell phone provided to me by my employer. In those six months I have received automated telephones calls from Dish Network, both in English as well as Spanish seek payment for services. I do not have Dish Network services, never had nor at this point ever will have Dish Network. I have called their customer service line six times since receiving this cell phone number and have told that the person who used to have this number does not have it anymore and to please stop trying to reach them at this number. On each call they have assured me that the calls have stop and today I received 4 phone calls, 2 in Spanish and 2 in English. If this is an example of their customer services I feel sorry for their customers.
Billy of Rutherfordton NC (02/13/08)
I ordered dish network Jan 2007, got the high def package in Feb 2007. Local channels are not available in high def but was told they would be available in 2-3 months. I am currently paying for the local channels. I have continued to contact dish network since may 2007, asking them when the high def broadcast of local channels will be provided because I have been paying for the service since feb 2007 and they continue to not be able to provide me with a date, not even an estimate date. The interesting thing about this is, I contacted all the local channels in my area and they all provide high def broadcasts since apr 2007. They say the problem is with dish network not wanting to step up to the plate. The real interesting part is, direct tv is providing the broadcast of local channels in high def, they are not charging for local channels and they are charging $10.00 a month less for the high def package. So, based on this, dish network customers are really being unfairly charged for services that are clearly available to this viewing area and at a substantial higher cost.
I am not getting the service I am paying for and paying an additional $120.00 a year for the high def service as well as the $5.99 fee for local channels a month as well. Unfair that we have to pay twice as much for the same service provided by direct tv and not getting what we are paying for as well when it is clearly available to the public.
Chauncey of Oceanside CA (02/10/08)
We have been with Dish for over 3 years, we have made many complaints to them on their programming and all the PAID COMMERCIAL PROGRAMS that they show. Then when I went to turn on my television, we had NO services, NOTHING. I called Dish and they said they turned off my services so I would call them, they wanted my physical address! They had NO rights what so ever shutting me off, and NO rights to my physical address. We had this Dish installed in our RV and our bills have been paid and our bill WAS paid and they shut us off saying they would NOT turn us back on unless I gave them a physical address that they had NO right to!
I plan on taking Dish to court for them turning off our services more than once to get our address that they have no right to. They have crossed the line. Furthermore, when we did sign up for Dish, we did NOT agree to pay to watch all these paid commercials and I have written Dish 5 times but have never, not once got a reply from them. NOT ONCE! And I feel that them shutting down my services even though the bill was paid, so they could acquire an address was not only intrusive, out of line but illegal and I want to bring charges against Dish for doing this.
Carly of Belle Vernon PA (01/22/08)
I used to work for Dish Network. I have read most of the complaints here. While I was working at Dish Network, I was aggravated by how RUDE the customers were. Now, not all of them were rude, but most of them. Seriously, do you expect everything to be free? Just like any other company, Dish has rules and policies that they have to follow. Now I know some people who are in the customer service field shouldn't be working in customer service. Trust me I know. I have about 7 years of customer service experience. I can deal and work with different types of people. But let me tell you, if you are extremely rude to the Customer Service Rep, they aren't going to help you. Just a piece of advice.
Victoria of Fuquay Varina NC (01/17/08)
I have been receiving harrassing phone calls from Dish network that my bill is in default. I have made several calls and been advised that my bill is not in default. I am now getting phone calls 2x week that they are going to turn my programming off, and now charge my credit card for the use of the equipment unless I return the equipment. I have made several calls to get these phone calls to stop but with no success, this has been going on for about 2 months.
The phone calls come in the middle of the day and in the evening. I feel I am being harrassed by Dish Network for no good reason. I have spoke to several representives and no one can explain why I am getting these harrassing call. I would like it to stop.
Jody of Henniker NH (01/08/08)
Dish Network offered a $100 rebate to sign up for their service. After completing all of their forms and submitting them on time, they denied the rebate. Then, after making 6 or 8 telephone calls to resolve it, their representatives agreed to honor the rebate. After 3 months of 'no action', today we received a short, curt denial letter. Forget Dish Network - they lie.
John of San Diego CA (01/07/08)
Beware! This company is hazardous to your credit! We had Dish for several years and received very bad customer service. The final blow came after we ended our contract. We moved to another city and decided to switch to a cable service. We sent back our equipment and paid our final bill and informed Dish of our new address in case there was anything else. Dish credited our account after receiving the equipment, but apparently over-credited us by $50.
They claim they sent out several notices asking for re-payment of the $50, but we never saw them. We would have been happy to re-pay the money, but we weren't aware of what had happened. The only bill we got was from a collection agency many months later, which we paid immediately. Now our credit has a black mark on it because of their mistake. But they've done nothing to fix the situation.
Maryjane of San Antonio TX (01/01/08)
I was getting poor reception and decided the choice of channels was about the same as I get with rabbit's ears (If you discount the PPV, Latino and porn channels I don't watch) so decided to cancel the service. They wanted to charge me $173 plus a fee from the installer.
I couldn't afford it so I am stuck for another 13 months paying for what I don't use. I hope a class action shows up somewhere!
Hanan of Laguna Niguel CA (12/25/07)
I needed service, and for a week, Dish network gave me the run-a-around. Twice they told me their retailer service center people would come, and they never showed up. When talking to their tech support, one hung up on me and the other left me on hold for 15 minutes waiting to talk to a supervisor--and then the line went dead. I am going back to cable.
Lawrence of Atlanta TX (12/22/07)
My Dish-Network Statement says that I am paying for America's Top 100 Programming with Locals. However, channels that were in America's Top 100 have been moved to the Top 200, and I am now only getting the Top 60--which according to them doesn't exist. However, they sent me a new channel line-up by e-mail that shows a Top 60, Top 120, and Top 180. I am getting the Top 60. When I asked for a copy of the America's Top 100 channel line-up by e-mail, they said they could not send me one.
Connie of Greeley CO (11/29/07)
I took advantage of a Dish Network offer to upgrade my DVR as an existing client and receive a one time credit of $100. I had heard about their reputation of not sending the rebate money, but had been happy with the company in the past, not anymore. I have documentation of the rebate form, proof of certified mailing and receipt of rebate at DISH NETWORK.
They said I did not send the form in time, even though I told them I have proof of mailing because of their past reputation. Then they said they could refund me at $10. a month, even though my rebate form indicates a one time $100. credit. The associates start out pleasant and then they go deaf and are rude and unhelpful.
Cynthia of Savonburg KS (11/21/07)
In May, we received a certificate from a friend to sign up for Dish Network. On the coupon from her it said we were to get Free Activation, Free Movie channel for 3 months, Free Installation and a Free optional DVR or HD Receiver upgrade. We got the free activation and the free installation, but when the technician came to hook up our dish he told me that he did not have any DVR's with him as they were out but he would send us one. We never received it. I called back to Dish Network in August; they were going to send us one in the mail. We never received it! I called again in October. Same story.
I called today and now they want to charge me $149.00 to get it. I told them the situation and now they claim that when we called in to initially order our Dishnetwork that we failed to tell them we wanted the DVR. I told them of the certificate and what it was to include, but supervisor told me that we did not tell them we wanted a DVR. It was supposed to be FREE! I just think they should honor what they advertise!
Lory of Sherman Oaks CA (10/29/07)
Dish Network is charging my credit card $300 for a broken equipment that I was never informed to return. I was told by an associate on the phone to trash the equipment. This is a pain of 3 months' mess in my account. I ended up closing the account--and learned my lesson not to believe all their offers.
`
Roger of Fort Worth TX (10/13/07)
Both of these individuals were rude, hostile, and unprofessional. They treated us like we were idiots. Made promises that they immediately back pedaled on or attempted to change. They were rude and obnoxious to my wife and I and the Service Technicians from Dish Network. Mark spent 20 minutes arguing with us about transfering us to his supervisor, and then Ken...Who is supposed to be the supervisor continued to argue with us about every single thing.
Ed of Vancourt TX (09/24/07)
I signed up for high speed Internet service with DishNetwork in December 2006. During the 1st week in September 2007 it no longer worked. After waiting 2 weeks for the technician to show, taking a vacation day, no one showed up. When I called, they stated their techs are very busy, apologized for the miss, and rescheduled the tech for the following Monday. I took another vacation day, and again no one showed up.
When I called again to customer service I eventually was told that DishNetwork outsources their service to a 3rd party, who in turn outsourced the service to a vendor who was not trained to repair DishNetwork systems. I was told it would take 3-4 weeks for someone to be trained. I promptly told them to cancel my service. They then had the audacity to try and hold me to my 18 month service contract - hold me to a contract that they couldn't honor themselves.
DishNetwork has a great product as long as it works. When it goes down, their service is the absolute WORST service I have ever experienced.
I earn 20% of my income from home through the Internet. This has resulted in me having to make daily trips into town to access the Internet, wasting my time, wear and tear on my truck, and wasted gas.
Sharon of Dammeron Valley UT (05/10/07)
I was a Dish Network customer for 5-1/2 years, never late on a bill and had premium package plus locals & HBO & Cinemax. When I signed up I received a Dish 501 DVR; when the hard drive died after 5 years they sent me a refurbished 501 with the same 30 hours of recording time. It was a piece of junk, and went out a few months later. I called and was told by a service Rep that their policy is to replace customer equipment with the same model, only a refurbished one. I was told that it would be several hundred dollars to upgrade to a new receiver. They don't make, carry or support the 501 any more.
I called Dish to disconnect my service and they passed me around to a couple of different people in an attempt to get me to keep my service. They offered a new dual channel receiver with 100 hours of record time for $69.00; when I said that I shouldn't have to pay anything for an upgrade she offered to give it to me for free. The way they do business is horrible - one shouldn't have to threaten to disconnect service in order to get Dish to treat valued customers (their words) in the same manner they treat new customers.
Barbara of Corona CA (03/31/07)
For the past few months, our reception in our family room has gone from bad to worse. I started calling in Jan. of 2007 about the loss of signal. The first three calls took me through the troubleshooting process. The fourth call they sent an install tech to trouble shoot the problem. He said that he could not find anything. Two weeks later the same problem happened, they had me do the troubleshooting process AGAIN, this time with no progress. They tried charging me 39 dollars again to fix a problem that was never fixed in the first place. They sent out a troubleshooting technician. This tech replaced 3 connections that were using substandard connectors. They got the signal to come back on.
Two weeks later the same thing happened, only with one satellite this time, not both. They sent an experienced tech out who looked at the system, and found the problem. He said that it was the cable that was coming into the house, and that it needed to be replaced. The tech finished his work, made sure the system worked properly and said that the problem should've been fixed by the first tech, and that if there was any other problems that the whole system would have to be replaced.
Well, the same problem happened again today, March 30, 2007 and the customer service rep. that I talked to was rude. She told me that it would be 99 dollars to have someone come out and fix the problem. She had me go through the troubleshooting process again and talked to me as if I was seven year old little kid.
Deloris of Danville, IL (03/11/07)
I have been with Dish since 1996 and have been quite happy with them until last year. They have sent me 2 replacement receivers this year. Since last year, my receiver has been powering off and on by itself and interupting my programming. I have called so many times I can't count. Finally when they sent me the 1st replacement, I started keeping a log of all the times I had a problem and I ended up calling about every other day.
Then they sent me the 2nd replacement a few weeks later as well as a technition to hook it up. He left and it started doing the same thing so I called again and they sent 2 more technitions out to check the dish and the wiring. That didn't help, it is still doing the same thing.
They want me to either keep unplugging the receiver and powering it back on or spend more money to upgrade.
M J of Mountain View CA (02/26/07)
I repeatedly receive calls from Dish Network asking me if I want to sign up. My phone number is on the Do Not Call list and I have repeatedly asked them to not call me again to no avail. This has continued for months. One time I asked to speak to a supervisor and both the representative and his supervisor got on the phone and were extremely abusive and made sexual references. I hung up and called the police and I have also filed complaints on Dish's website and with the BBB and am waiting to see what happens.
Talal of Los Angeles CA (02/12/07)
I have not had proper connection service since the beginning of December 2006. I have been contacting Dish Network on a daily or weekly basis and they have failed to fix the problem. As of to date, I still don't have Dish Network reception. Technicians come to the house to fix the problem, but the problem is never fixed. We have not had TV reception and we are still charged for service.
In addition, it is really time consuming to be sitting on hold for over 30 minutes at a time without even getting the proper help.
Shawn of Redding CA (12/13/06)
We ordered Dish Network a few months ago when they advertised a lot of free gifts and cash back. They have honored almost nothing. 1. We followed all the procedures to get the free pizza for a year for ordering Showtime. After three letters back and fourth over 5 months, they still didn't honor it. 2. They had a free system which we never got. 3. They had a free airline ticket which wasn’t “free”. 4. We were supposed to get $10.00 off a month, but it took four months. 5. They charged us an extra $5.00 every month for multiple TV’s when we only had one. We tried to resolve the problem with them but they will not honor their agreement so we feel we do not have to honor ours.
Donna of Richmond ,TX (09/30/06)
This is one of many solicitors that call with a recorded message from a number that appears like a residential number on the caller I.D. I am already a Dish customer!
When I push "1" to speak to a human being, the minute I say that I am already a customer, I am rudly hung up on. There is no way to contact anyone to get my number removed from this list as these continous calls are both intrusive and annoying.
Charlie of San Antonio, TX (09/08/06)
I was paying Dish Network $81.00 per month. After I had my roof shingles replaced, my Dish network did not work. I called and asked if they would send someone out to fix it. They said they would charge me $99.00. I mentioned that I had been with them for over five years and they should do it gratis. Support said no.
I suggested that DirecTV would install a whole new system for free and if they wouldn't be flexible, I would change providers. They wouldn't budge so I now have DirecTV with five months free Showtime, $10.00 off my bill for 15 months, and 12 Pay Per Views free!
Robert of Lowell MI (07/29/06)
Dish Network calceled service without warning because a receiver was used in Florida. I have used this receiver in Florida during the winter months for the past 5 years with the full knowledge and approval of Dish Network. I have always paid all Dish Network charges and fees in full and on time by credit card on file with Dish Network.
Dish Network states that service was concelled for failure to pay for service although they have a credit card number which they have been charging for the last 5 years. The alleged failure to pay will have an adverse affect on my credit rating.
K of Sunnyvale, CA (06/23/06)
I have been getting daily calls from Dish Network. I have repeatedly ask them not to call us and told them that we are registered in the Do Not Call list.
Today some one called at 6:40 pm. I asked to speak to his supervisor. When I requested Dish Network comply and stop the phone calls he let down a string of obscenities which I cannot repeat. I could also hear muffled laughter in the back ground. I am shaking at his verbal assault.
I called Dish Network to complain and was told that since it was a 3rd party call they could take my complaint but could not take any action. Isn't Dish Network responsible for the action of its employees whether they are either directly employed or contracted by them?
John of Sacramento CA (06/21/06)
I was told that if I sign up for dish network for 18 month contract, I would get a free digital camera. I mailed in all the necessary paperwork, and they told me that they had transferred me to an outside company in our conversation and that they are not responsible for the camera. I was not aware I was being transferred and would not receive the camera. I would like them to stick to their offer.
Lisa of Mckinney, TX (06/09/06)
We have had issues with the Dish Network receivers from the day they were installed. At least once a month we have to call in and have them walk us through resetting the receiver because they have lost their signal. This is for 3 different receivers. The same thing happened last night when we had a houseful of guests to watch the first night of the NBA playoffs for the Mavericks.
The dual DVR receiver was working in one room but not the other. We called the tech support line like we always do and they start walking us through the reset process. During this process we lost the signal on the other TV so we had no signal whatsoever and a houseful of guests. When we explained this to the (4th) rep on the line, he told us was a Spurs fan!
We told him we were going to cancel our service and he told us he would cut it off right now, and he did. I have never seen such horrible customer service/support.
Jerry of Gordon TX (05/01/06)
I received a promotion in the mail telling me that I had been selected to receive a dish system at no charge. This included up to 4 tv connections, free installation, free channels and a DVR at no charge to me. I called and said all I wanted was 1 additional TV connection and the DVR. I was informed that since I had dish and was such a good customer it would only cost me 49.95. I said no it said I had been selected to receive the items free. I was told it was free I just had to pay shipping and handling, this is a come on and Dish should be fined for doing this. I was selected for free equip and installation it never said a word about 49.95. This is a cheap trick on Dish's part and should be stopped.
Sindi of Tualatin OR (05/01/06)
I responded to a promotion for DISH Network and received confirmation from the telephone representative for the following: Two free American Airlines tickets, a year's worth of free ice cream, a year's worth of free DVR service and a monthly charge of $29.99. It's been two months and NONE of this was given. I have not received anything as far as obtaining free ice cream and airline tickets. I am paying over $40 a month in service fees.
DISH Network employees give me the run around and do not answer questions. I am given double talk and "coupons" that are supposed to give me discounts on monthly service that were never mentioned during the sign up. The installer said the contract guarantees everything I was told over the phone. DISH Network is in breach of contract and I want my money back. They also charged my credit card fraudulantly by signing me up for some membership service called E-Club which I specifically denied more than once over the phone. I have received my money back for this, however.
|
• 
