DISH - Installation

The DVR receiver that was installed by a Dish rep. lasted a little over a year and then would not turn on. Troubleshooting resulted in nothing so they sent us a new DVR. I returned the non-working DVR immediately and 6 weeks later, I was charged $300 for a damaged DVR. Dish claimed bug infestation. There are no bugs in my enclosed entertainment center. There are no bugs in my house and all other electronics in the entertainment center are fine and bug free.

I saw no signs of damage or webs or bugs at all when I removed the unit and packed it for return. The bugs could have come from their warehouse or the original packing box it was brought to our home in. This sounds criminal and it is my understanding that I am one of 1000's of consumers who have suffered the same fate at the hands of Dish Network. What can I do?

Off the chart in the negative black hole of what once was a star.

First, the ** who installed service drilled a gaping hole in antique knotty pine wood siding 18" from the corner wall dead center over the top of the door. It's incredibly unnecessary, destructive and an eye-sore. No regard whatsoever for my property. I had 4 splitters and a ton of cable and could not hook up a TV in the adjacent room. I could not get remote to turn TV on and off. I was on the "family plan" for $24.99 a month, yet when I got a bill notification via my e-mail it was for $150.00 with no explanation why or what for.

Talking to this rep was a practice in patience and self-control because all he wanted to do was argue, be right, and threaten me. To date I have yet to receive an accounting for the fees. I have not received boxes for their equipment to be shipped back in. I have been threatened with a $350.00 cancellation fee and cost of their equipment if they don't get it back in 30 days and they refuse to take the dish off the roof. Dealing with this company has been a nightmare. Dish Network is extorting money from me, which I believe is illegal. The list goes on and on with these people who work for Dish. I am at a loss in understanding how they stay in business.

I have a big, ugly hole in beautiful wood. No one responds to my letters. I'm being threatened with extortion, disrespected, and yelled at. It has caused me a great deal of grief and wasted my time. The experience has been so nasty on every level a person tends to want to give in to their demands just for some peace. I do not want to deal with a collection agency over fees that Dish refuses to justify. Since when can a company arbitrarily charge a consumer whatever they feel like charging? That is illegal and what can I do about it? The whole ordeal has me sick.

DISH network installer drilled thru an ABS drain line from my upstairs bathroom, so every time the toilet was flushed, urine water was all over my garage floor. The installation happened in 2010. They won't take responsibility for the damage. However, I have the contract from the plumber who noted that the dish network wires went straight through the ABS drain, along with pictures of the installation.

Why do I need to take videos of installations to prove my honesty?

DISH installers are just horrible. I had an installation set up for my home on Saturday between 12 and 5. The installer called me at around 2:30 pm saying that nobody answered my door because I was at work at the time. I said, "Okay, then reschedule it." Then, I called my home and my mom was there with the door open, waiting on them. I then called back to report that the man had lied about no one answering my door so they said that they would send out another one around 5. At 5, I get a text message for the installer saying that he forgot the equipment and had to go back and get it.

At 6:20 pm, I got a text saying that they got turned around and needed 35 more minutes. At 7, he then sent me a text saying that there's an accident on the highway right by my exit. At about 8, he sent me another text saying that he couldn't find a line of sight and my money would be refunded in three to five business days. Today, Thursday, I called to see why my money had not been refunded and the lady said that it shows I have service. The installer never put it in the computer because there was no "line of sight." Honestly, I think that the installer lied and just didn't try. I live in a bad area and I just think that he was scared that it was getting dark and wanted to leave! Now, I have to wait three to five more business days!

A few months back, DISH Network sent their technicians to replace the dish on my roof. They took out the old dish and replaced it with a new one. Apparently, they did not seal the place properly and I had water leakage into my daughter's bedroom. Upon notifying DISH Network, they agreed to open an investigation which took them too long to do.

After numerous phone calls and emails, I received a phone call from Bill ** the complaints adjuster whom I was following with for almost a month now. He asked me if anyone from the investigations department had contacted me which they did not. Then he told me that he had all the pictures that the investigators took on his desk and it looked like the water leak that I had, came from my gutters. I tried to explain to him that the gutters are 2 feet below the leaking point and that one of their technicians whom I provided the name and date had caulked the holes that the old technicians had left after the damage was done. But all my efforts went to no avail.

I told him that I was very upset at the company's policies to which I've been a customer for the last 14 years, and that they are taking me for a fool. I told him that I want to discontinue my services with DISH Network and, rudely, he told me that there will be fees for doing that.

Since the inception of our agreement with Dish Network, we have had nothing but problems. To start off, the package we selected and the price quoted were two different things. Upon installation, the installers drilled holes through our exterior walls clear through to run cables without asking for consent. Then the day of the installation, the television set in the living room went out. It was an older model so it was in no way set up for HD. The technicians who came out said that the set was going out already.

Upon hooking the second setup (same scenario) three days later, the exact same thing happened! Coincidence? I think not. Well, I called Dish again and they sent two technicians (not long out of diapers) to fix the problem. They were more worried about watching Spongebob and texting on their cells. Then, of course when you call Dish (#1 in customer services), you get the most hilarious song and dance. After that fiasco, the billing nightmares started and, up to the writing of this complaint, is still going on. I am not a math major, but 10.00 - 5.00 is still 5.00! Our bill was never credited right. For example, the balance was 74.95, the payment was 74.95, and the remaining balance was 61.59? Wow, the poor folks that have to count every penny don't stand a chance.

If you just pay what the statement says (how nice for dish to double dip), I guess that is why their revenue is in the billions. It sure isn't from their customer service or great deals because in my 30+ years of dealing with companies, this is by far the worst. If my contractual obligation wasn't for two years, I would have them uninstall it. Shame on you Dish. Charles and Cindy, you can't really be oblivious to the problems. When you lay down at night, I hope that you think of all the people that are being taken advantage of by your company. I believe that what we do in life is a reflection of who we are. Your company needs to hold a mirror up and make some changes because the satellite is out there for anyone to capture and someone that has the brains could do the same thing, and hopefully do it with more care and concern for their customers.

Dish seems to evade any consequences. My consequences are being disabled and in a wheelchair, and the television is one of my only forms of entertainment. Shame on anyone who takes advantage of consumers like Dish does. I would like to see them atone for their actions and questionable ethics.

Dish installed a system in my 89-year-old mother's apartment without the needed permit from the apartment complex. The dish was installed in a 5-gallon pail by her back door and the cable was duct taped across the floor (a big hazard for an elderly woman). The system has not worked the 2 weeks it's been in, and the technician has never showed up to fix it.

When we called Dish, the representative was rude and we get no answers. I've sent an e-mail to Dish, but of course no response, and they don't put an address on their website to send written complaints. I feel this is a case of "elder abuse" and taking advantage of the elderly.

The installation was so bad and it was extremely unprofessional. They damaged my home and left some wiring. They also left my entertainment center in unusable condition. The installer said that he was going to Radio Shack for some parts and he will be right back. He never returned. DISH told me that they were not responsible for unprofessional installations and charged me a $464.00 disconnection fee. I need some help. I also have photo of the butcher job that they did. I would like some help to find an atorney with the mess that they left me with. Please stay away from DISH because their customer service does not do well with customer service.

Upon setting up service, I had to call them several times. When I did get through, I had a hard time understanding them. A set up date was made. The previous tenant had left a huge bill and equipment. I had to send a copy of my lease and my banking information. I was told that they would never use it. That was wrong. They also told me that my bill would be only $89.00 a month. Wrong.

The service was set up in July 2011. The service was not clear, and problems came. Then, not even a month went by, I received a $250.00 bill--a shutoff notice. So, I took everything down, put it in the corner, and went back to cable. A couple of weeks came and we received a shipping box from DISH Network and UPS. Since our house looked like a graveyard of old DISH equipment, I decided to find a big box, and sent all of it back. The weight limit on the label was 15 lbs. I sent twice that amount.

No UPS would come pick it up so I had to find a place that was open longer. I took it down town and dropped it off. Yesterday, I was looking at my banking information and I noticed DISH debited $385.00. No notice, no warning. We tried to contact them. A man named Muhammed said that he would take care of everything. Wrong. He got mad that we had not sent the equipment back. How do we know that he is not sitting on it? So, today, I had to make some arrangements to correct it.

I own several rental properties in Preston County, West Virginia. The properties are located in the Masontown, WV area. Once again, Dish Network has installed a dish on the side of one of my properties, damaging the unit and creating an eyesore with their satellite. No effort was made to contact me about the location of the satellite. It was installed on the side of steps creating a safety hazard and destroying the integrity of the wood. It should have been posted in the yard. I have contacted Dish Network numerous other times by telephone about who the local installer is so that I can get this stopped. Dish Network reports that there are hundreds of installers in the Masontown area and there is no way to give me a direct contact to resolve this.

Masontown only has a few hundred residents to start with, so I guess everyone in Masontown works for Dish Network. Yet, I haven't seen a single install truck in the area? The toll-free numbers just give me the runaround, as does the live chat online. Dish Network reports that when a tenant signs the service contract, it indicates that the property owner has given consent to the service. I have never been contacted or asked to sign anything regarding making changes to my property. My lease indicates that any improvements need to be discussed prior to the improvement. Time and time again, Dish Network has installed satellites at rentals ruining wood or siding. When tenants move out, Dish Network does not come back and pick up the satellite.

Dish Network is taking advantage of naive renters who don't know how to ask installation questions and then blames the tenant. Dish Network is big enough to be able to address this matter rather than passing the buck. Dish Network could easily correct this by calling the property owner to gain permissions. Please get Dish Network to change their policies. Please get them to get that stinking satellite dish off my porch and replace the damaged porch steps. Tenants regarding this matter are Dan **, Adrienne ** and Mike **, located at **. They can be reached at **. They moved in the beginning of this month. They should not be penalized for Dish Network's deceptive business practices. This happened less than 6 months ago with a tenant Brittany ** on the same street with DirectTV. I complained then and a form for damages was sent. Now, Dish Network reports that they do not have a damages form. I find that hard to believe.

Their platinum service turned out to be a rusting "pig iron" in disguise. I attempted to get a satellite service because their installer links didn't have the satellite in the right place. I received no help from DISH after 20 communications. After nine months, they came out and placed another DISH against the wall, and moved the original one. After one and a half years, DISH gave me a $30 a month credit on future service when I paid them over a year ago for nine months of no service. There was no credit for missed programs--not being able to see the SF Giants in the World Series and a blackout of the Raiders-Buffalo game on the last 45 seconds, can you believe it?

On 08 Sept 11 at 2:00 a.m., I went online to check on some cable and satellite TV deals. Well, I noticed that Dish Network was offering some astonishing deals. So, thinking that the Dish Network's customer service might have improved in the last five years, I decided to order the service. I called the company and began talking to a sales representative lady from India. I explained to her my concern and the reason why I cancelled the service five years ago.

Well, this lady assured me that customer service had improved over the last five years and that I had nothing to worry about. After a few minutes on the phone and a few questions answered, I agreed to the service. She told me that the installer would have all the equipment I ordered including the Sling Adapter. She convinced me to purchase the service by guarantying that the installation would be no problem and that the installer would install the Sling Adapter. It took half an hour for her to explain to me how it works. After the agreement, she took my information and charged me $177.16 from my debit card right away.

At approximately 12:30 p.m., the installers finally showed up to my house to do the installation (half an hour late). Upon their arrival, I asked to verify that they had all the equipment. Guess what? They didn't. They did not have the Sling Adapter that I had already paid $99.00 for. At that time, I called the company to speak with a supervisor about this problem. A Gloria lady (supervisor) was contacted and I began to explain my frustration and the reason why I was upset. I explained to her what the sales representative had guaranteed me during the sale.

This Gloria supervisor was very unprofessional and instead of offering me an explanation and a resolution, she gave me an ultimatum by stating that there is nothing she can do, I could either want it or not. At that time, I asked to speak with her supervisor and she told me that she was it and that there was no one else but the resolution department. I could only contact them through e-mail. When I persisted by telling her that there had to be someone else I could talk to, she hung up on me!

I then called back and began my whole explanations to another customer service representative. He directed me to a different supervisor. The new supervisor listened to my complaint and frustration and stated that she could connect me with the Resolution Department. While she was directing me to the resolution department, the installer entered my house and told me that he did not have all the necessary equipment to complete the installation.

At that time, I told the installer to pick up all his equipment and to cancel the installation. I then made in contact with Resolution Department Specialist by the name of Lucke. I explained to Lucke the whole situation. To give credit where credit is due, he did try and help me as much as he could, but in the end, I told him that I could not trust Dish Network anymore because if a new installation is being done in this fashion, I can only imagine what would happen once the contract is signed.

We ordered Dish Network service installed on August 19, 2011. The technician came out and didn't have all the equipment he needed for the installation. While he was waiting on another truck to come with the equipment, my son was playing video games on the TV.

When the technician was finally ready to hook up the box, my son turned off his game and the technician hooked up the box. He tried to do the search for satellite signal and the TV went blank. We tried turning it back on and it would not come on. The technician had to use another TV in the house to finish the installation. He said the TV would come back on in a few minutes.

The TV never came back on. They sent us a new box to connect to the TV in the mail. I followed the directions and was able to hook it up, but the TV still doesn't work. They sent out another technician to look at the TV.

He said he wouldn't touch it because the previous technician did something wrong and he wouldn't be responsible. He called his boss and they sent out a manager to take pictures of the TV and the hook up. We played telephone tag with Nick **, our account manager, for 3 weeks.

Finally, on September 7, 2011, I ask for his manager, Sunail **, and left him a message regarding not hearing anything from Nick. We got a phone call that said our case is closed and they didn't find anything on the box we sent in.

There wasn't a problem with the box. The problem is with the TV. Whatever the original technician did, the TV will not turn on. We are paying for a receiver on a TV that doesn't work and Dish Network won't do anything. We need either the TV fixed or the TV replaced by Dish Network. Today, September 8, 2011, the TV still won't turn on.

When my dish network service was installed, the service person stated that he was installing a temporary dish and would come back later with as permanent dish. It never happened! Now that the temporary dish is no longer working, I am being asked to pay shipping charges for the permanent dish (which is to arrive in two weeks) which should have been installed in the beginning.

I have names and ID numbers for customer service representatives who have not been helpful at all. I am left without a service and continue to pay for service I am not receiving.

I had a Dish Network installed 5 weeks ago. It hasn't worked continuously and they want to charge me $400 to cancel it. I've had two technicians come to my house and it still doesn't work. This is not right!

They have very poor work and false ads installation and I did not receive a bill for six months. I had to go to Western Union payment because they over draft my debit card and late fees. A thousand hours on the phone got my high blood pressure out of control and I had to go to the doctor and remit; not problem DVR was it had to take to UPS at own cost so I did not get charged for DVD.

Dish Network was installed on a Saturday, April 30, 2011. The installation was damaging to my home. Holes in the middle of the wall that were not reinforced with proper plastic inserts and wires nailed up in the middle of the wall. I called Dish Network and told them that this issue had to be fixed and that after seeing their HD lineup of channels, they were not what was advertised. I decided to cancel my service.

I had a "supervisor" (Dave) of installation call me and come out to the house and guaranteed that it would be repaired properly. They sent the same two guys out who originally installed and made a mess of my house and walls. They informed me that they did not see that the holes in the middle of the wall was a problem, but if I wanted, they would patch them. DirecTV was there at the same time so I just told the Dish Network installers to leave my house and that I would have DirecTV fix the problem (which they did).

I received a box from Dish TV to return their box, which I promptly did and I have the receipt. I then received a bill for $421.29 for an early cancellation.

During this entire process of talking to supervisors etc., no one ever mentioned that upon cancellation (within three business days), I would be charged a cancellation fee. When I talked to supervisor Laura #CIE, on July 28, 2011, she said that SEC federal law trumps State law and she refused to credit me a refund. When I asked her for phone numbers and names of people that I needed to talk to, she would only give me a corporate address. When I questioned her about the installers and the conversation I had with the supervisor Dave, she said that Dish Network is not responsible for installation or their workers; they are sub-contracted out and that is not Dish Network's problem.

The Dish Network installer stole a new DVD we just bought. It should have been an omen as to what was to come. We were double-billed for the install; we were charged for two HD receivers and we only had one. We were charged for movies we did not rent and they would not refund any money. They gave us free movies with a code you enter online, then they turned around and billed us for the so-called free movies.

Complaints to customer service were fruitless, even to the supervisors, we were told time and time again a problem would be resolved, hours and hours wasted on the phone with these thieves to no avail. When we called in March to disconnect service, they said that we were under contract and that we would have to pay an early disconnection fee. Since we had a bundled package with Centurylink, an employee there told the Dish representative, we had no contract. Dish even lied about the contract to stop the disconnect.

I will never deal with these morons again. We now have a better HD picture with rabbit ears. For movies, we use Netflix to stream to the TV. I will never allow myself to be ripped off again by a Satellite TV company. Watch out before you sign up with these crooks and read all the fine print!

Dish went to a vacation rental home of mine and proceeded to dismantle prior company cables and install theirs. Instead of using the existing cable, which was installed properly under the house, they ripped my Direct TV dish down, and nailed alongside my two-storey house, black co-axial cable leading upstairs; and drilled into the side and into my attic, and ran the cable that way without my permission or knowledge. This home was just newly painted, three days prior to Dish's actions and they used a 32-foot ladder that I had lying at my home to do so. They scuffed the paint, as well as other damages inside the home. The installer took the lazy way out, and did not want to go under the house to pull the wire thru; or else he was just incompetent. In any case, Dish has yet to make good on the assessment to my damages. I have called them for two weeks now, but to no avail. I am unable to get through to any administrator here and no one wants to provide phone numbers for the same.

DishNetwork put a dish on top of my METAL ROOF without my written consent.

As soon as I had dish installed about a week at the most they took channels away and that lasted a week or so then I noticed that my guide was messed up on some of the channels which caused me not to be able to record the channels that i wanted,I did everything they told me to fix the problem but it was never taken care of One time they wanted to send someone out with a big service charge thats not fair since I have had this issue almost from day one, then they did it again and took the channels away saying that the rates are going up and they cant afford the rate and that they are working on a solution, so we have to suffer with out the channels we pay for and now they want to charge me a big cancelation fee.

I told them to bill me and not to take it out of my account and they told me they were going to take it out in about 72 hrs so im going to have to go down to my bank and put a stop on it because i dont have that money to spair,I told them that a contract goes both ways that if I dont get good service that they should let me cancel with out a penalty, I havent had real good service with them since I signed up,Please let me know what I can do about this matter

I call ed the 1800 DISHNETWORK TOLL FREE NUMBER -to set up additional service at opur motorhome that we have parked at a campground where we are working during the week and going home on week-ends. We have service at our resiedenc and wish to keep that. We wanted to add additional service at our motorhome. After spending 40 minutes on the phone aith a female representative and furnishing my credit history, phone numbers address of the motorhome, credit card infomation and the rules and regulations tape,and the credit approved for additional service, the representative came back on the phone and said i had called the wrong number and i would need to calll 1800-894-9131. I have called this number twice and talked to a male respresntative that disconnected me twice and finally waitied the third time 10 minutes on hold and noone came back on the phone. Do you not want to sell additional service. I had this service with DIRECTTV 5 years ago. Do I need to go back to them>??????

Dish went out on a Tuesday, they couldn't get someone out until Friday. But I received a flyer in my mail that said next day installation. I called it and it was true, I could get it installed the next day! Moral of the story, Dish makes sure their new customers are taken care of promptly, but their existing customers are put on the back burner! Maybe they shouldn't be trying to get new customers if they are not able to service the ones they have.

Where do I begin? I changed service due to the increased cost of Time Warner Cable. Windstream was offering $99.99 a month for life with the DISH Network as a bundled provider. In this economy, saving $100 a month sounded good to me. The wife and I both work and we have a 19-year-old son who is living at home. I spoke to a Windstream representative about their flyer that came in the local paper and I told him our reason for leaving Time Warner Cable. He understood and said that he would be glad to help. He told me that DISH would be the provider and he asked how many TVs we have. I told him 5. My wife was sitting next to me and she told me that she wanted to have a DVR. I asked if they have a DVR and he replied yes. I told him that I wanted a DVR. All is well up to this point and I said, "Okay, no problem." Boy was I wrong. They called back later the next day and spoke with my wife (as I was at work) about an appointment date for setup. She informed me that they would be at the house on Wednesday, the 23rd of March 2011, between 8 am and 12 noon and to have someone of age home for entry into the house. My son, being 19, was able to let them in while we were at work.

I came home and my son told me that the installer told him that we will have to get up and walk over to the door of our dining room and point the remote towards the downstairs TV to get it to respond (already not a happy camper, they took the knobs off of TVs a long time ago so you wouldn't have to get up and change channels). I went downstairs to check why and I found a mess in my computer room. There were ceiling tile dust all over my PC desk and cut cable on the floor. I looked around and found where the installer knocked a picture off the wall (broken) lying on my file cabinet and my small garbage can for that room lying on its side. I couldn't believe how unprofessional the installer was at this point.

I went outside to see where the dish was placed on my roof and I saw more cut cable lying on my porch under the dish with about three splitters still connected. I checked our master bedroom TV and it didn't work. I checked my son's TV and it didn't work. I checked our hot tub area TV and you guessed it, it didn't work either. My wife got home and I showed her the mess. We checked the main TV downstairs and it didn't have a DVR. Now, I'm really ticked off so, naturally, I called DISH. Remember, that was on Wednesday. I was told by the rep that all we had on the order was a basic package that only one receiver was authorized. I explained that it was wrong and that it was not my fault that the order was wrong and I needed them to correct it.

He told me that his computer was down and that I should call back the next day. I called and got a different rep and she said that I was not eligible for a service upgrade at this time, and I had to wait two to three weeks. What? I explained that I was a new customer and then I explained to her all of the negatives that I have already encountered as a (1) day customer. She became a broken record and said, "I'm sorry sir, you are not eligible for a service upgrade at this time." She told me that I could purchase 2 additional boxes for over $100.00 a piece. I was highly P.O.ed at this time. I called and went through the whole process and story again. I was told again by this rep, "I'm sorry sir, you are not eligible for a service upgrade at this time," again. I requested for a manager and his name was Joe (I started writing down the names and code numbers for each person at this point).

He said that he was very sorry that I was disappointed in the service and that he would personally call me back within 72 hours. Okay, it will have to wait until Monday, I thought, so the weekend came and went, and I called off work on Monday expecting to get some good news because he told me that he had to respond back to all complaints. There was no call. We got our mail on Tuesday and a contract was there with a forged signature of my misspelled name, and it didn't look a thing like my signature. So I called on Tuesday afternoon before work and went through the whole process and story again, and before the rep could tell me that I was not eligible for an upgrade, I asked to speak to a manager. I got Amanda.

I told her that I took off work on Monday thinking that Joe would call and she said, "Unfortunately, Joe was not in on Monday or today." So, I told her the whole story about the broken picture, the mess, DVR, and TVs not working that I fully expected to be functional when the installation was over. She started the "Unfortunately sir, you are not eligible for an upgrade," and I stopped her. I told her that I am done trying to work with them and I wanted to cancel my service. I will go back to Time Warner. Then she said, "Sir, you realize that the contract you signed states that you will have to pay the cancellation fee of $480.00?" I told her that I never signed a contract and that someone else (the installer) signed the contract because if I was at home at the time of installation, I would have made sure that everything worked before I signed. She said that she wanted me to fax the contract, along with my driver's license, to see if the signatures matched. She called me a liar I would say, but hey in today's world, I guess she may have a lot of people trying to beat the system so I obliged and faxed it all to her. She said that if it didn't match, she would be in contact within 24 hours.

Today is the 31st of March. You guessed it, no response as of yet. Stay away from DISH Network. I forgot to mention that the original installer came back after the initial complaint on Monday and apologized for breaking the picture and offered to pay for it. I told him that I didn't want him to pay for it and that I could get another for 3 bucks at Wally World. I just wanted the DVR and all of my TVs working. He said that he was just frustrated that day of the installation, apologized again, and left. Some may be happy with their service but Google the BBB about DISH Network. I should have before getting into all of this mess. Thanks for listening. In today's economy, I should not have to pay to get this resolved.

I have ordered ICC word cup cricket pay per view for $149. After few days, I talked to CSR of Dish Network to install another receiver in my basement so I can watch word cup cricket on big screen. After installation, I came to know that word cup cricket won't be available on this receiver, even though I had mentioned to have my all programming packages on new receiver. I called them back but CSR and manager (Wayne) were rude, not wiling to refund money or broadcast on new receiver. I am sure this is because of race.

Dish Network have installers they send out to install dish. They wanted to charge me $100.00 for the install. So I went with the dish company itself for the installation with free HD for life and HBO & Showtime free for 3 months for a lock in price of $26.49 with taxes for a year guaranteed.That was the offer we've agreed into.

So here goes two months of problems. I received a bill for $31.79. I called them and people are very rude. I was told I signed a contract and it states prices can go up. Well, yes I was told that too, but after the year was up. I didn't get her name, then told me no it can go up anytime. I then began to stoop to her level. How is it that you can promise one thing in a phone call then put it in a contract. She said that's how it goes. I told her I want out of the contract. Then she said it will cost me money for the next 22 months even if I don't have the service for canceling a contract. I said no, dish isn't standing by their agreement.

How come no one is looking in to this bait and lure practice? Is there any way to get out of this? They are very much liars and they are a very shady company. Also, I was happy with a year contract and they force a two year on you when you sign up for auto pay. They need to put this in there fliers that go out in the mail because nowhere does it say prices will change on them. They are breaking the contract when it promises a year for $26.49.

This is in regards to Dish Network. On June 2, 2010, I received Dish Network services. The installer made a costly mistake while installing the system. Due to this mistake, I was promised a year's free of Showtime, HBO, etc. With the rest of the bill at the promotional rate of $72.00, three months had passed and realized that my bill had increased by $50.26. When I called to inquire, every single one of their personal reps were as rude as can be. In a nutshell, they could not find "any information relating to free upgrades for a year, it was only three months". That's fine, I said. It is what it is, empty promises from corporate **.

October 1, 2010, NatGeo and FX were no longer available due to failed contract negotiations. So having started my services on June 2, 2010 and 3 months later, two major networks that I paid extra for are no longer available. Why is it that a corporation can lie to you, well knowing that they will not renew any contracts with the networks and still sell you the product? And get away with it? If I decided to stop paying half my bill, they would just take it from you. What is protecting the consumers from these giants from taking advantage of them?

On October 6, 2010, I canceled my service. The lady on the phone advised me that I now owe $370.21 for an early cancellation fee. What do I say? You took away channels that I was paying for and still paying for, and knew ** well 3 months before I signed the contract that you were not going to have FX and NatGeo. Oh well, that's what you owe us and we will just take it out of your account! I said no, you do not have permission to withdraw any amount of money from my personal bank account! I then said I will set up payment arrangements seeing how in today's time, $370 is a good chunk of change and always has been. I received a letter informing me that on October 29th, they will withdraw the whole lump sum. On October 26, 2010, $370.52 was missing from my account.

Mind you, on October 9th, 2010, I went to my personal bank of CitiBank and canceled my bank card they had. Only to find out on October 26, 2010 that they improperly canceled my card. It was supposed to be reported lost/stolen and they, ** working there, reported it as damaged. So the number stayed the same. Good thing it really didn't get stolen, then it would have been way worse. My question is just this, I told Dish Network that they did not have my permission to charge my bank. I will make payments and they stole the money from me anyways, 20 days later. If this is the case, why are there credit collection agencies? Isn't that their job to collect money? By payments or whole, not to steal. This is a crime.

Dish Network entered me in a contract under a false pretense, leading to believe that I would be getting what I rightfully paid for. All while they knew before and failed to disclose that 3 months later, you won't have these channels. They were well aware of these negotiations well before June 2, 2010. So therefore, they lied on the contract. How is it legal for corporate America to steal from its customers? This is wrong! I wouldn't like them breaking into my home and stealing my piggy bank, and me watching them do it with no recourse. I have opened a fraud case with my bank against Dish Network and I am going to take them to claims court. It's time that corporate America stops ** on the customers that keep these ** afloat.

There is no such thing anymore as honest business. Just to ** the customer and get the money, screw quality service. If you don't like it, they will just let you cancel and steal 370 dollars from you. All in while you sit back helplessly and watch it all take place. I encourage anyone who reads this to pass it on and everyone boycott Dish Network. I am a real person here in California. I work hard for an honest living and it pisses me off more than anything to helplessly watch these billionaires steal from the poor, upper middle class.

I had Dish TV installed in my home on 8/29/10. I had it disconnected two weeks later as a result of Dish Networks deceptive business practice. I had to pay an additional $420 to do so. I will be as brief as possible and explain. I have never been treated so badly ever by a company. It began when I contacted a Dish representative on 8/26/10. I asked about the different packages and explained what I was interested in. I then spoke with my wife. The next day, 8/27/10, I contacted Dish to set up an install appointment. On 8/29/10, the system was installed. As the installer was explaining how the system worked I was told that the second receiver in the master bedroom would not be able to play a recording from the main DVR while the main DVR was recording a show on the main TV.

I told him that I was told by the Dish representative when I ordered the package that the multi-room DVR would work independently. This was a primary reason why I ordered the multi-room DVR. He stated that in order for me to get what I wanted, I would need an additional HD DVR at a higher cost. I explained I chose Dish because of the lower price over DirecTV. I felt that the lower quoted cost was to bait me in to increase my package cost for a service that I was very specific about (multi-room DVR) at the time of order placement.

He stated that the representatives lied to potential customers and that this has happened before. He made this statement in the presence of company I had in my home at the time. My father in-law, mother in-law and my wife heard him make the statement. My father-in-law is a church preacher, I am a law enforcement officer, and my wife is a veterinarian. The aforementioned statement is something we would not fabricate. The installer told me to call Dish and they would work it out. I signed the papers and he was gone. What a mistake. My nightmare begins.

I called that night at 10 pm and spoke to a Mary and Trea. However, I didn't think about writing their identification numbers down. Dish had agreed to assign me another DVR, but I would have to incur an additional cost of $6.99 a month. I thought why should I pay more for something they quoted me a price for in the beginning. I stated I would have to think about it, but at this point I am thinking about canceling because of the deception of the original salesperson. I called back the next day; I tried to work this out with Dish with negative results. I spoke with one representative Carl, ID No. **, who told me I would have to have a separate receiver installed. I asked to just have it all taken out. I was told this was possible, but I would have to pay a termination fee. I felt helpless and tried to think about my options so I stated I would call back later with a decision.

I finally called on 9/6/10 to have it disconnected and was told by Patrick, ID No. **, that I would have to pay $420 for disconnection. After I explained why I wanted out, he transferred me to a Shamile who now told me I would have to pay $620 to get out of the contract. I could not believe what I was hearing. She went on to tell me I owed $620 for a termination fee. When I asked why, she tells me it is for the additional receiver. I explained I only had four receivers. I never agreed to have the additional DVR installed. At this point I thought someone was honestly trying to pull a joke on me. I was very upset at this point and told her I needed to talk to someone else and subsequently was disconnected. What happened next was just disgraceful. I swear on my father's grave that this is what I was now told. I called back after work on 9/7/10 at 10 pm.

I spoke to Evan, ID No. **, and he now tells me I owe only $420 to cancel the contract. I was switched over to the disconnect department and spoke to Gidane, ID No. **, and asked if I could talk to a manager due to the fact the system was only active for eight days. After about two minutes, a man identified himself as Mark rudely picked up the phone and refused to give his ID number. After now telling him the entire story he rudely states the installer would never make statements like that, you ordered the service, and also tells me, "No, we are not taking the system out," laughs and hangs the phone up.

I never was rude to anyone that I spoke with and to be treated like that is unacceptable. Dish claims their calls are recorded, so an audit of what happened would shed a lot of light on this situation. As a result, I wound up calling the next morning and paying a termination fee of $420. I was then told that boxes would be sent to my house for the equipment and would arrive within five days. I was told if the boxes with the equipment were not returned my credit card would be charged for the equipment.

Needless to say I cancelled my credit card that day and had a new one issued so I would not have any additional charges against my account. Ten days went by I never received any boxes. I had called again on 9/20/10 and spoke to Martha, ID No. **. She had to cancel me out of the system again and told me boxes would be sent again. I told her I was worried that the equipment would not be sent back before the initial 30 days. I finally received the boxes and I was informed by e-mail that Dish received the equipment.

I realize this letter is long winded, but I had to live through this mess. I also know that the customer is not always right. However, this company cannot be allowed to continue to operate in the way it currently conducts business. I cannot believe that the CEO of Dish TV would knowingly allow his staff to do this. I viewed his TV commercial, and he seems to be a down to earth person. I am a reasonable person; I have to deal with the public every day. If this is truly how Dish TV operates, they will lose more customers. The deceitful way I was treated is unacceptable. I had to quite frankly pay Dish TV extortion money to get out of a contract that they did not deliver what they promised.

I only had the system active for all but nine days. The more I check into the horror stories of people, who had Dish TV, the more similarities are coming to fruition. I have lost almost $600 dealing with this deceptive Dish TV. I have waited purposely because I wanted to wait for the equipment return confirmation e-mail. Along with your department, I am sending certified members to every board member of Dish TV. I am available any time to discuss this matter. I would appreciate any help so other people just get what they pay for, nothing more. Thank you very much for your time.

My family relocated here about six months ago. We called Dish Network for service. Of course we were told the installation was free with a two years contract. Of course I was told about how much great stuff I would get with the service. I asked about certain channels that I liked to watch before signing the contract one being FX. First of all, the equipment is horrible and has never worked right.

We soon discovered that we could not order PPV because the receivers will not pick up the phone line. We are sometimes watching television and channels just start changing. We had many other problems, but after much time spent on the phone with Dish Network techs many of them were corrected. Not having the time to spend on the phone, we just tolerated some of them.

On October 4, I sat down to watch the Sons of Anarchy but discovered that I no longer had FX. This show is one of the few shows that I like to watch and, therefore, a big reason I have the service. I specifically asked before signing the contract if I would have this channel. I was of course told that I would along with all the other great stuff I would be provided and was not. I called Dish Network and was told that Fox network doubled their prices so they could not provide them without extra cost to the consumers, but that it was a temporary situation that would be taken care of. I stated that I wanted to cancel my service and was told that I would be charged a cancellation fee. Of course I then told them about all the other problems I had been having and after spending about an hour on the phone the technician assisted me, correcting some of the problems but stated that some of the problems would require a technician to come to our home to repair. She stated that I would be charged a fee for this.

Why should I have to pay a fee for service that I pay for every month and that I was told would be provided to my family? I then told her that it didn't matter anyway because they would still not be providing me with the channels I was paying for. The tech then asked me to hold so that she could transfer me to a dispute resolution person and I was placed on hold. After being on hold for 10 minutes I got tired and hung up and went to bed, hoping that the problem would be fixed soon.

On October 11, there's still no FX and there's still the malfunctioning equipment. I called Direct TV and was told that they could indeed provide me with service that would include FX. I called Dish Network and explained the situation to the tech and after a long conversation I was transferred to someone else. After waiting on hold for several minutes, again, I had a long conversation with someone who tells me that Dish Network would have to charge consumers ten dollars a month to provide these channels. While not really happy about a price increase, I stated that I understood and was willing to pay to extra cost to get the channels. He stated that he could not provide the channels because everyone would be outraged at the price increase. OK, because some other people don't want to pay the extra, then I can't have them either.

He did state that he would wave the fee for the technician to come out and fix the problems. After six months and lord knows how much time on the phone spent to fix our equipment, they would not be able to provide me with the Fox Network channels. I told the technician that if they could not provide me with the channels I was told I would get, then I wanted to cancel my service and go with someone that could provide me with those channels. This guy then tells me that there would be $350.00 cancellation fee. I stated, "Oh no, I'm not paying this huge fee when of no fault of my own you guys are not providing the service I was told I would get."

Again, I was told that I would have to talk a contract negotiator, and was put on hold for about twenty minutes. Well, of course they got me to give up and hang up again because I am a working man and I do have sleep. Of course they have it in the contract that I signed and that channels are subject to change. Maybe this is somewhat my fault for signing such an open contract, but should this mean I have to pay for service that Dish Network can not provide and hold me to a contract when they are not holding up what they promised me?

Obviously this service can be provided but Dish Network is more interested in their profit margin than doing the right thing. I don't know the laws on something like this, but I know it isn't right. Surely, Dish Network cannot get people to sign these contracts and then not do what they tell people will be done. I mean, now that I have signed a contract they can just give me whatever channels they want and I have to pay for them. Hopefully, there is something out there that prevents companies like this from ripping off honest people. I am still paying my bill and will continue to do so because I won't let Dish Network ruin my credit or reputation.

In May of 2010, Dish Network installed my satellite by running a line through my window. I asked the technician why it was run through the window instead of through the wall and he said they weren't allowed. The dish ran fine until now; because the weather is cold, we had to close the window.

We now lose the satellite since the window has to remain closed. I called on 10/9/10 to have a technician sent to my house and they told me the technician would contact me in the hour. After an hour and a half passed, I called back and they said they don't show any notes on the account that I called or that a technician was scheduled, but they would be more than happy to set up a time for 10/10/10 to have a technician come. They gave me a window of 12-4 for today; I never received a call from the technician.

I then made my 3rd call to which they said they don't show any notes on the account for a technician scheduled but would be happy to set up a time to have a technician come out. However, I now need to cover the $95 fee. The next time I am available is 2 weeks from now, so I have to go without my dish until then. I said fine, they need to credit my account for the time that I have already paid for but am not receiving service for. The response over and over was, "You need to pay the fee and we can send a technician out."

At this time, I was speaking to a supervisor who refused to credit my account and could only repeat the same phrase listed above. I said why can't you credit my account since you failed to send your technicians out here twice when I was available like your representatives stated. He said they didn't see any notes on the account that stated a technician was dispatched. I requested that they then pull my telephone calls and that would be their proof. His response then was that they couldn't do that and I need to pay the fee and they could send a technician out in 2 weeks when I am available. They rep reminded me that I can cancel my contract and pay the cancellation fee. At this point, it seems worth it.

I am now paying for services that I am not receiving nor is the company willing to compensate for the lack there of. Unfortunately, I am contracted with them for 19 more months or will be charged a $332.00 fee to cancel.

On October 2, 2010, the Dish Network installed the dish for cable on two TV sets. My complaint is that the installer couldn't get the second TV to work and I can't get regional channels which I am supposed to get with the package I ordered. Furthermore, the company might lose the other channels which in the first place, are the reason why I got the service for. I am totally not satisfied with the service and called to have my service terminated and was told by Robert that I would have to pay $400.00 to have the contract dissolved. You have to be kidding me that whether for service or lack of service, I have to pay for the services that I don't get. For three days I have this dish and they want $400.00 to cancel. Talk about deceptive services. Help!

When I signed up for dish service there was a special going on for free installation, free HD, 3-month worth of HBO and I forgot the other special. I believe it was Cinemax, anyway, they said it was auto draft. I told them, I could not do that because I was disable and was only paid once a month and my husband was only paid every 2 weeks and I didn't want to have an NSF fee. They put me on hold and when he came back, he told me my credit was good enough where I would not have to do the auto draft and I would still receive the services and promotion. But apparently, that's not what happened because they did draft my account and caused me to to have an NSF charge.

When I called them to discuss this, I talked to some girl to no avail and I asked to speak with her supervisor (Derrick **). He was extremely rude and keep talking over me. I told him what had happened and he said he could cancel the HBO and whatever else it was and take off the auto bill pay. I told him this was not acceptable because that's not what I was told. He said, that's what he would have to do because that was the promotion. I again explained to him that is not what I was told, that maybe he needed to talk with his promotion dept. and play the recording back of when I placed the order.

He keep saying this is all he would do because that was the promotion. So, I told him to cancel the cable service all together, he said he could do that but I would be charged $450 for cancellation fee. I asked him why, when they didn't live up to their part of the agreement either. I asked him if he was told one thing by a company and they did something else and it caused him to have an NSF fee wouldn't he be upset also, he said he would, but he wasn't going to do anything about it except what we had discussed.

This is an outrage for someone to be told one thing and then something else to take place. The $38 NSF fee to me is huge when I shouldn't have to pay it in the first place, that could have paid another bill for us, being on a set income and everything. We had dish a long time ago and it was awful it went out every time the wind blew. But we decided to give them another try, boy were we stupid!

I plan on telling everyone I know about this situation. I ended up taking off the HBO and whatever and taking off the auto bill pay, but I feel I have been terribly wrong when that is not what I was told when I signed up with them or I would never have signed with them. How can they do people like this, especially when the economy is like this and people are already are having tough times. I want something done about this because I was mislead from the very beginning and this defiantly not how you are suppose to do business.

In March 2009, I started my services with Dish Network and they promptly installed my services the following Sunday. The man that was sent to install my services was very unprofessional and made me very uncomfortable to be left alone with him. He was commenting on my personal looks and made comments about the size of my breast. He took his shoes off and sat on my bed without asking me if it was okay and continued to make lewd sexually charged comments that included his sleeping with other customers during installations of equipment and other devious subjects that had nothing to do with my services with Dish Network.

I told this to one of the representatives and they waved it off and changed the subject promptly to how much my first bill would be. In August 2009, I spoke with Operator ID C98 about Dish Network's auto pay. I had signed up for auto pay where they take money from my account and the representative took down my card information and told me that I was signed up and that Dish Network would take the charges monthly from my account. It wasn't until August that I had realized that they did not ever take the money from my account and I had accumulated a very large bill. The operator told me that they didn't have any records of them ever taking down my card info and that I still had to pay the bill at hand.

After telling him that that was wrong of the company, he proceeded to get angry so I notified him that I would record this call and he said I did not have the right and then hung up. After I called back, I ask to transfer to his Operator ID and I spoke with him again telling him he did not have the right to hang up on me and that if Dish Network could record me then, I had the right to record him if he showed poor customer service. I then asked to be transferred to his Supervisor (operator ID CEU). He was also very rude and stated that it was not his problem that I was never charged the bill and that I still had to pay the charge. In July 29 of 2010, I called Dish Network about an interruption in services and the amount owe at the time was $80.00 and I was told that if I paid that amount on the following Thursday, I could restore my services.

When I called in on Thursday to restore my service, they changed the amount that I owed to $164.42 and when I stated that the representative I spoke with told me I only owed $80, they said that that was incorrect and that I had to pay $164.42. At this time, I had paid down my account enough to be able to afford the cancellation fees so I canceled service with Dish Network. In August of 2010, I was receiving phone calls from Dish Network 5 times daily and I finally called stated that I would like them to contact me only by snail mail. The representative told me that they didn't have to comply to my request and that as long as I owed them money, they could call whenever they wanted. I told him that he did not have to be rude and that what he was saying was an untrue statement and he then proceeded to hang up on me.

In September of 2010, I called to ask if they had any of my debit card information on file and the representative that I spoke with told me that they did not. I asked if they had the card that I started the account with and she stated that they did not have that card either and that I could not be charged because they did not have the information available. On September 7, I received a charge in the amount of $42.75 and $2.00 on my account and then on September 13, I received a charge of $250.00 and $42.75, all of these charges were from Dish Network after I was told that they did not have my card information.

I called to change the card information through Dish and they would not let me so I had to dispute the charges from the bank. I only owe Dish $196 for cancellation fees and my current bill, but yet I was charged $337. When I called and asked about the charges, they said it included charges for unreturned equipment but they had not yet sent me the boxes to return the equipment. They also had no prior authorization from me to withdraw these funds from my account and I received no receipt or confirmation that anything was paid.

I have great concern over how I was recently treated as a valued Dish customer. I recently moved and was currently a Dish customer and have been off and on for many years. I contacted Dish two weeks prior to the move to schedule a move of my service. I explained to the customer service person that my home was all metal and so a pole would have to be used for the dish installation. I repeated this several times in our conversation and asked if I would need to supply the pole or do anything on my end and the answer given was no.

The installation was scheduled for Tuesday, July 6th. I made sure that I took off from work to meet the installer who arrived at the end of the installation window. When he arrived he asked if Dig Tess had been there and they had not so he had to reschedule for another day for the installation. I was standing there as he scheduled the installation for Friday, July 9th between 8am-12 and explained that the reason for the re-schedule was that the ground had not been marked by Dig Tess. Let me say that during neither of these conversations was it ever brought up that I was the one who was supposed to arrange for the testing. This is new construction and I know exactly the point of entry for both the water and electricity and would have had either Dig Tess or my contractors mark the ground well in advance of the scheduled installs.

So I took another day off for the second round and by 11:30am I called to see just when the installer would be there. They acted like they had no idea that an installation was supposed to have been scheduled and would have dispatch get back with me in 30 minutes. By this time I had been on my cell phone (using my minutes) for 45 minutes. When dispatch finally called back they asked me if Dig Tess had been out there yet and I responded that they had not probably because they had not contacted them seeing as how they did not even properly schedule the second round installation. At that point she informed me that this was my responsibility.

By this time I was extremely upset as your company had cost me two work days pay and now we were looking at a third go round. I asked to speak to a Supervisor and after two attempts, disconnections and 45 minutes of cell time later I was finally connected. She informed me that she was sorry, but all of this was due to me not calling out for ground testing and having the proper preparations. I had just about had it and told her to just cancel may account and because this was a Dish mistake that I would not pay an early disconnect fee and told her that when she disconnected my service to make sure that she made notations in my file that I was not to be charged because of the inconvenience and financial burden that you all had already placed on me through no fault of my own. This was stated many times so that it was made clear to her and she never refuted the statement. She disconnected the service and told me how to send back the equipment and I after all that I verified that I would not be charged and she had made notes to my account?

To that she responded Oh no ma'am you will be charged because you chose to disconnect and if you want to reconnect there will be a $107 charge. Never once during the many times that I made clear that she understood that I wanted all of this noted on my account and agreement that charges would be waived did she ever say that I would be expected to pay a fee regardless. She only told me this after the disconnection I guess so that one way or another I would owe you all a fee. By this time I was just about livid with your company. I asked to speak to a top supervisor and was connected to your Corporate Office after another extended hold time. I was told by that representative that he would not waive the charge to reconnect and that if I did not want to pay the early disconnect fee then I would have to pay the other charge to reconnect my service (disconnected only in the early conversation and only because of the trouble that you all put me through) Basically you all had me over a barrel.

So when it came right down to it I knew that I definitely did not want to continue to do business with a company such as this, regardless of their threats of what they were going to charge me. I have returned your equipment and will not pay any type of early service termination fee that you will try to charge to me. I guess I could turn that around and force you all to pay my lost wages for the second install I will accept that I missed work for the 1st install. I immediately called Direct TV to have an installation done. They were out there within a couple of days and put in the pole with no issues and called prior to the installation to verify as well as after the installation was complete.

I must say that I am extremely disappointed in your company and customer service treatment. As I have said I have been a Dish customer over a span of many years and pay my payments on time and have been a good customer. After researching on the Internet about what I should do regarding this issue, it has come to my attention that this is not something that is new to EchoStar/Dish that you all have many customer relation issues as well as unfair business practices.

This is to reiterate to your company that I was not in any way at fault in this matter and am the one to suffer a financial loss of wages as well as over two hours! Of my cell phone air time for nothing except that it was due to errors on your companies part that no one would accept the blame for. I will state again in writing and for legal purposes that I will not pay any kind of early termination fee, as I only terminated early due to problems arising with your company that could have been easily resolved. With the business practices shown by your company I feel sure that you all will not refund the pre-paid balance that I currently have on my account either so I won't look for it in the mail.

I am so disappointed that business practices are the way they are these days. I feel that based on the dealings that I currently have had with Direct TV that I am in good hands and have been treated with nothing but respect by their customer service. That was a letter I wrote to them in response to an installation. I received a call from their corporate and his resolution was that it was both of our faults and we should split the early disconnect fee and call it good. I told him that I was not at fault in this matter and that was not acceptable and he hung up. Just justifies my statements above.

The phone # is PA dept in Colorado but no one will call me back. On 6/15/10, I called about Dish Network because they had been advertising "same channels for half the cost of DirecTV and I had spent the last 7 weeks trying to get my DirecTV servicer to work after having the service for 2 years. At any rate, I signed up for service at $24.99 [plus tax at $1.89] to be paid monthly beginning 6/15/10. The tech came out and stalled their equipment but could not include my VCR into the system using 3 separate electrical outlets, my phone outlet and requiring relocation of kitchen appliances to accommodate the phone connection. The rep called and I told her about the problem with the VCR and was assured that if the change back and forth was a problem, they would send another rep to change the installation. Evidently, the first tech was not familiar with the VCR's inclusion.

After having to swap back and forth by unplugging the Dish system and reattaching the VCR/TV system several times, I called them back and talked with someone else who told me they couldn't do anything to change the way the system was set-up. I talked to two other people with the same result. That lead to conversations, with Adam and Steven. When I told them to cancel the whole thing, I was informed that they would charge a cancellation fee but told them it didn't apply because the system had never worked according to the original description. By the time I got off the phone with them, they had already disconnected the service.

September 1, 2010, one of my receivers was not working so I called the help number and followed their steps. It is still not working, so waited to talk with a tech. I did not get his name but followed his steps. After I followed his steps he then wanted to schedule a tech to come out and the soonest would be the next day. At this time this was already over 30 minutes on the phone and I asked him about that. All he had to say, "Do you want me schedule a tech or no?" No apology no nothing.

Then I asked how to cancel so he transferred me to a Dedra **. She was worse than the operating machine. I spent another 40 minutes speaking with her. When I wanted to speak with a manager, she kept making an excuse that either the manager was in a meeting or out of the office. Every minute she was telling me, "I can transfer you back to her office and she will call you back between 24 and 72 hours." After hearing these 100 times, I finally caved in and left the manager a message. I called back to find out that they had never scheduled a tech to come out and someone put into the note that the case was resolved. Then I finally got to speak with a supervisor and he told me that they do not care about people's time or experience. I urge everyone, "Do not go with Dish Network".

After Dish installed their product, I had nothing but problems. After numerous signal losses, a technician came out and replaced a corroded connection. They billed me $15.00 for the installer's mistake. I said to cancel and they want to charge me $385.00. I said they breached the contract.

I used to purchased DirecTV since 2007. The bill for basic service with my local channels had gone up to $71 w/ taxes per month. I decided to shop and found that Dish would offer me the same service (minus a few dumb channels) for $24.99 per month. I carefully compared the two and scheduled to make that change. I was told by the sales agent that I would get local channels and also free HBO-Showtime for 90 days. I even asked which local channels and she said she did not know the exact ones but the installer would let me know.

My package was installed on Monday, the 16th of August, 2010. It has been a nightmare since that day.The install tech made my wife pay extra for the local channels before he would hook them up. She was required to put more money on her credit card. After the install was complete I arrived home and was told it would take a few hours before the local channels would arrive. I even asked on which channels they would be found. I was told in the "lower" channels. 5 hours later, I called Dish to ask where these channels could be found and also to inquire why I could not receive the HBO/Showtime channels that came with the package for 90 days. I was quickly told that I would not get them either. No local channels because I live in an area that is not covered, and no HBO because I have to sign up for Autopay to qualify for that.

I explained that I was told I would get these things. My wife even paid extra for the locals which I could prove. Sorry, no luck, they just do not care. I then got mad and asked to cancel the deal five hours after the install and contract was signed. I was told that to cancel, it would cost $400. They also informed me that they were not from Wisconsin, therefore, Wisconsin laws do not apply to them.

We have spent hours on the phone trying to get someone to understand that they need to deal with this. They just do not care. I now sit with no local TV channels to watch the news,weather, etc. Dish lied, and the sales agent misled me into a sale. The management does not care and will not correct the issue. I refuse to allow this to happen to me or to any other person.

My service with Dish started on August 19, 2009 and it started out okay! Then last month (July 2010), we had a storm in our area, lightning hit a tree in our neighbor's yard then our service went out. This happened Thursday morning. We called them and they informed us that someone would have to come out and service the problem. They said that no one would be able to do this until Monday evening! We had no choice, and it was going to cost us for them to come out. We then decided to cancel our service, when I called I was told we would have to pay $197.37, and to return the equipment by August 24th. When we got the box to return everything, we did so as soon as possible because if they did not get it, there would be another charge of 400+ dollars billed to our credit card.

Then on the same day I received the box to send the equipment back, I also got 2 calls and a letter stating they were going to charge our card. I called Dish and explained I just got the box today and would be mailing it back the next day. The rep then informed me they would still be charging our card for the $400+ and when the equipment was received they would refund it back! I said that was not right we have until August 24th to send it back and requested to speak to a supervisor. The supervisor told me the same thing. I then requested someone higher and was hung up on. I called right back and finally got to a gentleman by the name of Jack, he said he would make sure there were no charges made towards our card. We called and had the card placed where no charges can be made just in case.

Then this past Wednesday morning I was balancing my checking account and found that i had an overdraft. When I kept looking, I found that Dish charged my checking account for $195.00 and then my final payment of $197.37 was also posted. I called Dish and they informed me they could not refund any money because my account had been closed, and the credits were on a canceled account. I then went to my bank and they informed that they would take care of the overdraft.

When I called Dish back with regards to my "credits", I was told I could only receive a refund of $179.10 due to a late charge! They said they received my check on the 13th, and they placed a hold on my payment then on the 14th, they took it upon themselves to take the fee of $195 out of my checking account due to "not receiving my payment" (which they never had the permission to take anything from my checking account, they had my information on file from my payments!) I told them if they would have not put a hold on my payment they would have had my payment on time.

Then I was told that because my payment was not processed by the 13th, it was late! Even my final bill had a due date of the 14th. I settled for the refund of $179.10 and told them of the overdraft fees (because my bank isn't sure they can adjust) he said that they are not Dish Network's problem! Dish Network cost me a little over $600 because they decided upon themselves to take a payment out of my checking account. In our contract, it states that if we canceled and did not pay the disconnection fee, Dish Network could send a 3rd party after the amount due, it does not state they can take it themselves especially from an account that they had not been given permission to use other than when I mailed a check to them.

On several occasions, I have placed calls to Dish Network to have them remove the Dish device that they have installed for tenants Consuelo ** and Joseph ** To date, Dish Network has made no attempt to do so, even after the above-named tenants have been recently evicted. On July 20, 2010, I filed a complaint with the FCC Ref. No. 10-** over the internet. As a result, I still await the device to be removed from my property. However, I have recently noticed that where the device was installed, when it rains it causes additional unnecessary water splatters. I would appreciate it, it someone could look into this matter and advise me of a resolution. It is important to note, that the supervisor and agent listed above have given me local retailers to remove the device at my own expense although I was never a customer of Dish Network. Specifically, Kenny **, Manager, pretty much told me to get lost, and I totally took that as being very unprofessional.

Installation was scheduled for 8/16/10, between the hours of 12pm-5pm EST. At 6pm EST, we called the 800 number to find out why the technician has not yet arrived. We were told the tech was running late and would arrived at 7:30pm. At 8pm, we called the number again, to find out the tech wasn't showing up and they wanted us to reschedule again for a date they specified, 8/20/10. We told them we were unable to reschedule for the date they picked and our only convenient date and time would be for 8/18/10 after 4pm EST. We were told for that to happen, we need to call that morning to check for any customer cancellations and they would probably fit out needs into their schedule 8/18/10. Telling customer service that is unacceptable, and if we didn't have service by our specified date, we would go ahead and cancel, they made no comment other than to promise a call to us on 8/17/10 which has yet to be received.

Dish Network did not need to wait to get paid for the service they never provided to us, and refuse to provide the service on a date that is convenient to us at this point. They still hold the money since 8/11/10 making interest (no matter how much the amount) should also be returned to us at $49.99+2% interests. Meanwhile, they have our money and we don't have their service.

I got Dish Network installed on July 23, 2010.and was told that I would receive a $25 gift card in the mail for signing up with them. I go to check on it today via Dish network chat, and they told me I am not receiving one but was told by them that I would when I signed up. I even gave them the promo code for the gift card but this did not help. I am very unhappy with Dish network and feel I was lied to by them. Now, I am stuck in a 2-yr contract with them. I am filing a complaint with Better Business Bureau and my state attorney's office. Dish network will lie to you to get you to sign a 2-yr agreement and then you're stuck with them. They really do **.

We had been paying for four years with Dish Network in Missouri for HD 250 Golden package. Apparently, according to the Ozark Satellite installer, we never were hooked up HDMI. Because we're new to the new flat screen TVs and had no idea we could have a better picture had it had been installed properly, we would have known what HD really was and we paid $10.00 per month for four years for nothing and a customer service rep and her boss are blaming me. I should have known the difference.

They said and argued with the installer from Direct TV that you do not need HDMI cable installed and argued with him. No one in customer service will do any thing and I would like some restitution. This installer has also installed for Dish as well. I do not appreciate customer service reps that want to argue with you and of course an installer when their base knowledge of the necessary equipment is very limited. Nothing has been achieved other than I feel I have been ripped off. I am going to pay my final bill at the end of the month when I have had a chance to seek an answer to my not having the proper service set up in the first place. I want some answers. $10.00 per month for four years is approximately $500.00. I am seriously upset over this as any one would be. I was taken advantage of and it is not fair.

Dish Network personnel installed a satellite dish on my neighbor's home. My neighbor's home is connected to my home. Before the Dish Network personnel were completed with the installation, they destroyed my DirecTV satellite dish that was on my rooftop. This included cutting of the cables and removing the bolts that secured the dish to the rooftop. Multiple calls to Dish Network have resulted in nothing being done. DirecTV satellite has agreed to replace all damaged property even though the damage was obviously done by Dish Network personnel.

On July 25, I call Dish Network to have two more TVs hooked up and was told I had to have a new two year contract. This was okay since I was told they would hook up and add new receiver. The service man came out on Monday to hook up system. He said I needed two receivers so I called back and talked to Alisa. She said she would send out two receivers on Thursday, July 29. She said they would knock off $100 and give me a $100 for my old since I owned it. So the second receiver would not cost me anything since I was taking a new two year contract.

I was to get two free receivers. On July 29, the service man came out to install new receivers with only one. I called Dish Network and was told by a manager I had to pay $200 for the second receiver. The service man tried to tell her to look at the notes on work order. She told me I still had to pay because they could not give me a $100 for my old receiver. I gave her Alisa's operator number. She still said they could not do it. I feel I was treated very bad. I have been a customer for this company for years. I feel they should do what they said they would do. Her to look in the notes.

I ordered service from dish network on 7/18/2010. The installation was done incorrectly and also, I received an incorrect service plan. When I asked for a change in reinstallation and service change on 7/30/10 the representative Eric I'd # gbs (manager in charge) stated to me I have to pay $200 dollars to get the initial installation/box I ask for. I stated I would not pay any extra money due to their mistake then he offered to choose to opt out if I wanted which will then cost me $420 dollars. I only had the service for less than two weeks. I received poor customer service and I absolutely don't want any business with this company. Please help.

On July 24, 2010, a tech arrived with her equipment at approximately 2:30pm and started her connections. She was new at her position and during our conversations, appeared to need more training in customer service.

We had lightning and heavy rain, and she sat in her truck and never communicated what was going on, such as I'm waiting for the lightning to subside. I called her from my cell, and she said, "I'm waiting for the lightning to subside". I asked, "Why don't you come back tomorrow?". My husband and I needed to be somewhere by 7pm. Two to four hours was the time limit to install, we were working on 5 to 5.5 hours. My husband and I called to cancel our engagement.

In the meantime, she called an associate who arrived from Lakeland, approximately 45 minutes away. The associate assisted the tech with the remotes. constantly asking if we had any questions. Then it was okay and they left. On Sunday at approximately 12:30-1:00, we have black bars in the top and bottom of our screen. It was not there when they left or any other time prior. We have spent numerous hours on the phone, being walked through setting up the remote.

We were asked to call Sharp to format our TV another hour or so. Today is July 28, I called last night at 9:55pm and spoke to several other people. I'm canceling and they want me to pay the year contract-- for what?! I will be in touch with the Better Business Bureau. I was left on hold over and over again. I'm not paying. They said I will receive UPS boxes to mail the receiver and the two remotes back. I still have the original box.

Why can't I send it to you via UPS? They would not give me an address. Using their boxes will cost $15.00 plus. The last person I spoke with said, "Ma'am, I'm trying to tell you, your account will be charged for the one year contract". I replied, "No, I will not be charged". The rep said, "Ma'am, we will not get through this conversation if you keep interrupting. I finally said, "I don't care, I'm tired of you not listening to me, just try and charge my account. Read your speech to someone else that you can scam!"

I just requested their service this last Saturday 7/24/2010. I called them after getting a flyer on my mailbox where they offered "The 120 Top Channels" package for $24.99. During my conversation with Rocio, I was very particular about some specific requirements. The first one it was that I don't want a contract or agreement. She told me that in order to do that, I need to pay $100.00 for installation plus $46.00 to prepay the first month, and I accepted it and they made the charge to my credit card. My second question it was about if they were including Telemundo in the lineup (which is not include it in their flyer) and she said yes.

Sunday morning (the day after my call), they did the installation and their technician explain me that some channels won't be available until they download some upgrades and that was supposed to take no more than 24 hours. I wait that time and Telemundo was not available. So I call them back and they recognize that it was a mistake, but the only way to have Telemundo is updating my package and pay around $29.00 extra a month, which of course I rejected. So I express them my intention to cancel the service and surprise, they told me that I have a 24 month contract because I accept the "HD Free for life" package. My question is how is possible that now, according to them, I have a 24 month contract that I reject since the very first minute and I paid extra money to don't have it? Also, why I need to pay them for a service that I request, they agreed to give me and I'm not getting?

I explained to them what occurred with DirectTV and their installer that came out and said that it would not be a problem. He installed the system and I was given a ton of paperwork, none of which I had time to review prior to being asked to "sign for the installation and that I was renting the equipment."

Within a couple of days of installation, I began to develop problems with the signals. I had 3 technicians out and was told by Mark, operator L30, that I would have to have a field service manager come out to inspect. If they determined that the "tree line" was a problem, they would discontinue my service without a penalty. I scheduled the appointment for June 26, a Saturday, between 8:00 am and noon. Unfortunately, my grandson, 4-year-old, in NJ, was taken by ambulance to the hospital after having 2 seizures the day before the scheduled service. I called Dish Network and explained that I would have to reschedule because of the circumstances. They said I could do that.

I rescheduled the appointment with a field service manager on July 20 between 1:00 pm to 5:00 pm. A technician arrived and said that he was not a field service manager, however, after spending 2 hours on the telephone and speaking with Yareli, operator Q6B; Umberto, supervisor operator 1Si; Sonja, 5N9; Scott, 10821; I was finally transferred to the "Executive Office", after telling them I would contact an attorney, where I spoke with Yolanda **. Her direct number is **. However, despite leaving several messages after we spoke, I have not received one return call in answer to my question.

She agreed to discontinue my contract at no cost to me. She told me that I would have to pay $99 for someone to come out and disconnect my equipment. I asked if they would remove the satellite dish on the roof, and would they ensure the roof would not leak. She explained they did not remove the equipment on the roof, even if I paid $99 and it would stay there for eternity or unless I get a new roof, although this one is only 6 years old! I asked the alternatives and was told that she could send me boxes to return the equipment and it would cost me $15 per box to return. I agreed to return the equipment in the box. Dish Network immediately disconnected my television service and I was without service for over 1 week until I could schedule the local cable provider to install service.

I received the boxes and instructions on packing the material up, and was quite surprised to see that I needed to get a ladder, climb up on the roof, and disconnect their equipment and return it to them! I am a 61 year old, disabled, receiving SSI and a single woman. I am totally unable to do that and not was I told I had to. Now, they refuse to return calls or answer the telephone calls I placed to them.

I signed up for Dish network. I was told that I will be getting the DVR in my bedroom and will be able to watch it in one other room. But after they came out an installed my service, I was unable to view what I recorded in my second room, which i was promise by Dish network.

So when i called them, they told me i need to purchase that! I was dumbfounded because I was told that it was included in signing up. So after spending hours on the phone with supervisors, technical support, and the purchasing department, I had been hung up on, lied to and was told that there's nothing I could do.

I was lied to and was tricked into a contract with promises and after the contract was signed, everything I was suppose to get free, it all of a sudden became an extra charge. Now I'm being told that I have to pay to break the contract after they have already broken the contract with me.

I got on the internet to look at all the satellite packages for my grandson who was moving in an apartment near his college. I needed from September 2009 until June 2010. I had to do a year contract. This was longer than I wanted, but he needed service in his area. Well, everything went fine until his service wasn't what it should have been. So they sent a tech out who put up a new or extra dish and he signed for the work that was done. Now they say it was signed for a two-year agreement and they are charging an extra $240.00. We took the equipment back to them.

This is how they reel people in. I have been and still am a customer of theirs. Personally, I will be shopping around for a new satellite provider. I have been a faithful, paying customer in this state of Michigan for many years as well as in Florida. This has caused me a lot of stress and probably financial problems to fight them!

What a nightmare!! First they drilled through my brick on my new home even though my new home was prewired, then they finally hooked it all up. Then, moved to San Antonio, waited, gentleman showed up, HD DVR did not work, left, said he would be right back, never showed up, than, next day showed up, tv in living room is snowy, did not hook everything up, I have complained to deaf ears to even Gina in Executive Resolution, who stated I was under contract, however, they have no obligation....but want to charge me 15 dollars pulse 23 months at 15 dollars, which is $345.

Now I asked Gina, since they did not live up to their agreement and give me the best possible service, and the televsion still is not operating correctly, what are they going to pay me. You can imagine her reply. I asked for a copy of the contract, for I signed for the equipment, but not two years. Oh, they said since it was an upgrade to HD DVR, I have a contract, even though I never signed for 2 years. Amazing, plus they do not even have my correct phone number so they could not find my account. My phone number must be with the signed contract I guess.

My dish was previouly installed. My contract is up and I am paid until July 16,2010. The "contracted" installer installed the receiver only. It is halfway up the power pole. Lately the trees below my mobile home interfere with the signal. Dish Network wants to charge me for service on the improperly installed dish. Even though my contract is up and the equipment was delivered free, they expect me to pay to ship the receiver back. The refuse to correct the improper location of the dish. There is plenty of space to move it up the pole.

When I originally signed up for Dish Network I was supposed to get a "deal" for $50. This never materialized. Not once did I ever pay below $65, and at one point I was paying almost $75!

The "installer" told me that I had a flat roof and that the mount Dish provides could not be anchored correctly, but "miracle" he had the right one at home and would sell it to me for $50. Not knowing what else to do I paid him (personally) with a check for $50.

2 years later I find out that I'm supposed to have gotten this mount for free and the installer stole my $50! Did Dish help me resolve this or offer to refund my money? NO. Here's their explanation:

The "installer" was an independent contractor that provided the service. Kind of like a franchise. I needed to go back to them to demand my money.

So I asked them, "I'm supposed to go back to the people that STOLE my money and tell them that? Then demand that they give it back?" They said, "Yes."

Additionally, my second box was supposed to be $5. I found out that it was $11 because it, too, had the capacity to be hooked into 2 TV's like the DVR. When I told the Dish people that the installer KNEW I had only 3 TV's and did not need a second box that could hook into 2 TV's they said that they were "backlogged" on the single channel boxes, but that I might get "lucky" and buy one at a local electronics store!

Now that I've canceled my service they are demanding an additional $16.50 for the UPS box and return slip they sent me for the equipment! Heaven forbid a local guy should take it away, but NO! They said it had to be shipped back!

As of the writing of this message I've been on hold for 20 minutes waiting for a "supervisor" to come on so that I can contest the $16.50.

These guys DO NOT have their act together and if I were you I'd stay far, far away from them.

Finally called to cancel. I was quoted several prices to cancel, removal, penalties, that payment of full contract was required. I HAVE NOT signed any contract - only the service agreement covering installation. Counting installer, this was the fourth person trying to get local channels CBS, NBC, ABC, WGN. He entered a secret code and made them work. The telephone connection for dialing dish network still does not work. Some of the channels I was told would be in the basic package are not there eg. AMC and animal planet. Most of the 120 channels in my package are CD music, pay for view, or pure marketing.

I cannot find any contract and/or cancellation fees on the internet. Their customer support quotes different charges for every call. I have not signed a contract and want to find out what they can legally cahrge for cancelling.

On 03/22/10, we had Dish Network install satelite in our home. The installation technician put a hole in our wall that we didn't see until later that night. It appeared that he pushed a dresser right through the wall. The next day Aaron, a supervisor, came to our home and took pictures. He said they would have to call around to find a replacement paneling but that it would be repaired. He said it would take a week to week and a half. We also explained to him that the technician was rude, cursed in front of my 3 small children. My neighbor even stopped by and was a witness to the way the technician was slamming things around my house. He even said at one time he thought the techician was going to take my door of its hinges. Aaron informed us that they had received complaints about that particular technician in the past. We waited and never heard from anyone.

After we had called numerous times, we were told on 04/19/10 that the owner of the company decided that our claim was denied because the technician denied causing the damage. He also told us that the technician admitted to the rude behavior and our other complaints but not damaging our home. We were contacted on 04/30/10 by Todd G. and told the same thing. We expressed our displeasure adenopathy said that we wanted the satelite removed from our home and that we would be contacting BBB. After Dish Network received the complaint from BBB, we were contacted by David J. on 05/09/10 who said that we would be released from our contract with no fees and that the damage claim would be resubmitted and "taken more seriously" since we had filed the claim. He said we would hear something within the week. After us contacting Mr. J. several times, I was notified today, 06/02/10, via e-mail that our claim was again denied.

At this point, we really don't know where else to turn. We really can't afford an attorney. I called several today and was told that there would be an approximately $250.00 fee just for a consult. That hole was not there when the techician came in and it is obvious that he had to move that dresser to install the satelite. It a smaller hole, but a hole nonetheless. BBB told me I should contact you. Do we have any recourse? Is there anything we can do to just get our wall fixed? Damage to one of our bedroom walls. We are not sure of the cost to repair, but assume that we will have to replace the entire panel. That particular paneling is no longer made, so we will probably have to replace the entire room.

In january 2009 Dish installed a satellite dish on my roof causing damage. I had the damage repaired and signed a settlement letter with Dish on February 2010 to be reimbursed $250 for their installation error. I have not yet received my check. I have called on eleven different occassions only to be assured the check was in the mail.

I order Dish Network and was installed on May 28th. The picture quality was bad, I immediately told the installer, he blamed on sun glare. I called Dish on Saturday to cancel because the quality didnt improve, specialist 3LZ asked to make sure equipment was set correct first before he can cancel. I verified with that operator that there would NOT be any cancellation charges. I reconnected the service on May 31st to verify the correct setting and still poor unusable quality. I called to cancel and acc specialist ak7 and supervisor iDV charged me a $420 cancellation penalty. Yes $420 for 1 day service.

I've been a customer of Dish Network for many years. When I moved, they moved with me, but when the came to set everything up, they would not set up the 5 TVs I had. So I switched to DirecTV and called Dish to cancel my service. Now they demand that I pay $30.00 to mail their boxes and remotes back to them. After all these years, they would not even credit me $30.00 in order to send their items back. When I asked why, they said it's not worth "investing money in a former customer. "

Dish Network installer came to my home to start us with new service. Our 50 inch flat screen was on and playing. As the installer worked on something, our TV made a loud transformer blowing sound. After the installer couldn't get it back on he left telling us to call Dish after he leaves so it wouldn't be a charge. The field manager came and took pictures of our TV over the fire place, however, it has been a month. They sent a bill but will not return our calls in reference to our damage claim. Our flat screens were all new. The tech even called someone on the phone to help him get the TV on. Our TV cost over $2000 each. I can not believe this type of behavior is allowed.

I have been given the run around since receiving this service with Dish! My husband abandoned me after 3 weeks of being married and I was forced to move into a smaller apartment with my daughter. The dish people were not sympathetic and told me they would not cancel my contract, but I could have it moved, so I tried to have it moved! The would not accommodate the fact that I am a single mom and cannot miss work for TV installation, so basically I was paying for a service I could not use.

My mother just came to visit from California, so I figured I would have it switched while she was here to avoid taking time off work. The technician came to my apartment and said that because of the tree outside my door, I could not have dish installed. He told me and my mom and that I should be able to cancel since it was not in my control! I called Dish and spoke to operator # 2MG and his supervisor Stephan who both told me "it is not our fault that you moved into a place did not support our service".

I asked if I could give them legal documentation and a letter from my pastor stating that my husband had just left and this was a hard ship as much as now an inconvenience. They told me it was too bad! They said I'd cancel, I have to pay like $365 and in 1 lump sum, they would not let me make payments at all! I basically left the phone in tears and it is my opinion that they are the biggest jerks and heartless people on the earth! They say there is absolutely nothing they can do! Financial hardship as well as being totally unwilling to accommodate customer! Horrible!

I signed up with Dish network with a promotion to receive 3 month of free service, 1st, 10th and 20th month. When the equipment was installed, the tech was very messy leaving trash all over the place and was rude. I canceled the service that day or the next day and then restored the service the same day. Since I did that, they said the contract was not valid and I was not entitled to receive the 3 month of free service. After 22 months of bad customer service, I canceled my service.

Dish Network said I have to pay an early termination fee and return the equipment as it states in my 24 month contract. I did not agree with this and told them I will return the equipment because I have no need to keep it, I don't agree to the early termination fee. Dish Network sent box to my home for me to return the equipment but the boxes were left out in the rain. I sent several emails requesting new boxes and never received them. They did have someone come to my house to pick up the equipment. My daughter did give them 1 receiver and she didn't know where the other receiver was. Now today, they charged my credit card without authorization $296.50. When I called, they said in my contract it states I can be charged. The customer service rep ID # IOP said he will give me back the money when I return the equipment and it will take 5-7 days after the equipment is received. I am going to have trouble paying my bills this month. I work from a budget, this was not expected.

We signed up for Dish on 4/26. They said that they would come out and install the next day, between 12pm - 5pm. The technician called and said he was on his way but didn't show up. When I called Dish, their response was, "We have no control over the time." So we rescheduled.

The technician called and said that he was on his way. He never showed and when I called Dish, it was noted in the system that the technician arrived at 1pm. I told them, "No. I'm waiting on them." They said they would send another technician out. Again we are waiting and no technician showed.

Dish called and said the technician couldn't make it and they don't come after 5pm. So we cancelled and it took over an hour for me to explain again on why I want to cancel. I missed two half days off work, waiting on Dish and they took $200 out immediately.

I signed up for Dish Network yesterday, 4/26/10, and today it was installed. When I turn on my TV and began to navigate the channels, I saw that I had a very poor package and not what I was sold. I was told I would be getting HBO and Showtime for 3 months free, over 50 Spanish channels, over 120 English channels, including of 7 kid channels (such as 2 Disney channels, Discovery Kids, etc.).

I purchased the package through an authorized Dish Network seller, National Satellite. (This info I was given by a very unfriendly rep. at Dish Network). I did not sign up for a contract, so I was charged an upfront fee of $99. However, I was told I would still receive the promotions advertised. When I called Dish Network today, 4/27/10, to inquire about my very limited viewing options, they told me that because I didn't sign up with a contract I would not get the 3 month free ShowTime and HBO, that I would have to pay over $80 for the package I thought I was being signed up for which is more than the regular price on their advertisement. The representative who attended me pretty much told me I'm out of luck and no one here will refund me my $99 or make the changes I'm asking. "You're out of luck," is what he said.

01/09 called Dish Network for installation of service, I was quoted $29.99 a month for 2 years, Installed 02/01/09, first bill was $101.67 for two months. Phoned Discount Communications, the company that installed the equipment, spoke with Tommy. Reimbursed my account $69.99, 02/09/09, Discount Communication ID # **. In short, my bill kept rising, the contract was not adhered to.

When I pointed their mistakes, at first, they reimbursed than after a couple of months would not reimburse. 14 months into a 24 month contract, I was being billed $62.00 a month. This seems like a small situation to most, but a class action needs to be done, not only did they over charge for getting out of the contract early but for not adhering to the contracts. Several people are in a similar situation.

I am a resident of cape coral. I am also a Canadian citizen retired. Because I haven't got a US social security number, dish network will not provide me service. I own my home in Florida outright, have a U S bank of America credit card and my net worth is in the millions, yet you refuse me credit? What sort of a nonsensical outfit is Dish Network? DirecTV certainly did not turn me down so I guess I go back to getting DirectTV service or go to the local cable provider who has prequalified me. A very bad taste of American bull crap!

We had our service set up back in Jan. When we called to set up installation, we informed the customer service rep that we would be putting our receiver in a tech closet so we would need special equipment. When the installer showed up, he "forgot" the special equipment so he said that he would go get it and be back in the morning "free of charge" since it was so late in the afternoon. He came back 2 weeks later to hook it up. Yesterday, we were informed that we were charged $100 for him to bring something back that he forgot to bring in the first place. We were also informed that our "guaranteed rate for 1 year" rate went up $3 per box per month.

After researching Dish Network and Direct TV vs. our current cable company, we decided to switch to Dish to save money. Service was set up and seemed to be working. Except trying to order pay per view and VOD. We could only order pay per view via our internet. VOD was not functioning at all. After much time spent on the phone with a tech, I was told that because we don't have a phone line and only Broadband Internet, we could not order any movies via our remote and VOD could not be ordered at all. Then after calling another time, we were told it was our receiver and they sent us a new one, which once hooked up, we lost over 2 weeks of recorded shows. When I called about this, we were given a $10 credit. But still, VOD did not work.

Then when we called again, we were told we needed an Ethernet plug that would connect to our router, but when this showed up, it did not work because we are wireless and it needs to be hard-wired. When I asked why don't they have a wireless device that can talk to our router, they had no answer and said they would send a technician. The technician had never seen the part they sent us and said there is no device that Dish has that will work wirelessly with our system, that we have to drill holes in our floors and walls and run an ethernet cable across the entire house. The technician called several people to try to fix our problem and could not and left.

When I called Dish to cancel our service because they can't get me working properly, they wanted me to let them send another person to my house to waste my time. I refused and asked to be disconnected. They told me that regardless of the fact that they couldn't fix the problem, they were going to charge me an early termination fee of $300. We dealt back and forth with this issue for 3 months and it couldn't be resolved and they won't waive my termination fee. We cannot afford an early termination fee of $300. I have paid on time and allowed them 3 months to fix the problem and they couldn't do it. When I refuse to let them send another person to my house, they say I have to pay the termination fee.

Dish network does have a good install policy for customers moving from residential homes to apartments/condos. I was told by Dish that I would have to have a Dish retailer to perform the install. Most apartments/condos require a tripod to be used for the satellite and flat wire cable to guide inside the patio door. That means having to pay up to five hundred dollars in the worst case example. The ball park average is about two hundred even. Because the standard Dish installers in my area are not authorized to do apartment/condo installs, a current customer will be charged retail by a retailer. I did not want to pay for a complete install having not paid for my first install two years earlier.

So Dish CSM's and CSR's told me to either pay a retailer to do the install or pay us to cancel your agreement. I asked for the fee to be waived and I was told no. The reason is that my contract says that I am responsible for keeping my service. So, paying a retailer is my only option. This is because the standard Dish installers are not authorized to do apartments/condos. Unless your apartment/condo is prewired for Dish. You must go to a retailer. That means more money out of pocket.

The cost for contract termination is one hundred and thirty eight dollars and fifteen dollars for shipping labels. So, I terminated my agreement after CSM and a CSR treated very bad and did nothing to resolve my problem. I got ripped off by Dish Network because they do not have a good install solution for apartment renters.

Apartment renters and condo owners should choose DirecTV. All you pay for is the tripod and you get better customer service. Also more apartments/condos are prewired for DirecTV versus Dish Network.

Dish TV sent a service man to set up our service. While working on our 50 plasma TV, the service man walked away leaving it standing alone. It fell and broke. We paid $2890.01 plus tax in 07. Dish only offered us $825.00. When I told them you couldn't buy another one for that I was told they shouldn't have to buy a new TV for us. This is so unfair!

The Dish Network installer from American Satellite was god awful. To begin with, he came at 12:15 for an 8-12 a.m. appointment. The guy came in and acted very impatient and rushed. I told him numerous times which rooms I wanted the two receivers in but he still put one receiver in an incorrect room.

The installer left tons of garbage; fingerprints, dust and broken cables all over the house. He cut off the old DirecTV dish and left it lying in the middle of our front lawn. He was rude, impatient and talked down to me. I was under the distinct impression that he could have been under the influence of methamphetamine. Long story short, we have to have them come back out for $12 to move the receiver to the room that we specifically asked him to place in to begin with. A miserable experience indeed and I would recommend someone other than American Satellite for a Dish Network installation in Sacramento if that is possible. $12 fee to have them come out again and take off a half day of work to babysit the installer.

I need your help. I have Dish Network and have multiple system errors, disruption and aggravations daily. We were lied to not only by the sales person, but also by the Dish personnel who installed the system. The service disruptions occur every time the wind is high or it rains heavily or it lightens or whatever. The bills continue to rise as a new fee being added on or a different tax or misc service fees for no services rendered. Her contract does not expire until June 2011. There are no credits for outage time and even the person you call for tech service tells you to wait until wind dies or rain stops to call back and let them know if it is still out. My question to you sir is, "Can you help me out of this contract or can you/your office help resolve the horrid service from Dish, their customer support, their tech support and billing departments? I have written the FCC in hopes of a response from someone.

About 3 months ago, we called to order Dish network satellite. It took 5 times of me waiting at home for it to be installed, when the techs left, they didn't test anything. We soon discovered that we only had a few channels and it took about a week for them to come back out to fix the service. I call a few time after to complain about the service going out, we did have a service, call setup one time but they called before they came out and the channels were now working. Now anytime, there is a rain shower or just a little snow we lose all channels.

I called for have them come out and fix the service and they want me to pay a 15 dollar fee for a problem since day one. I can't cancelled the bad service or they will charge me $300 and this rep said, they will take it right out of our bank account. I'm laid off, I don't need this from them. We had DirecTV for a long time with no problems but Dish made it sound good to sign up with them. If I don't want to watch TV I guess.

Well, we now don't have a TV single, it will cost us money. We don't have to have an install problem fixed, or it will cost us money to cancel a service that isn't working.

We signed up for Dish Network on Friday at a Home and Garden Show. They said they would install at 9 am on Saturday. They never showed up. At 12:30 pm, I called and they said they'd reschedule and be there on Sunday at 9 am. At 8:30 am, he called and asked if he could reschedule for 2 pm. He didn't show until 4 pm. He hooked everything up, didn't show me how to do it, asked me to sign contract. I asked for my copy and he said, "Oh you don't need that. I don't have a copy for you." And he left. They system that he hooked up doesn't work at all like the sales rep told us it would.

I called on Monday and complained and wanted to cancel. They said no. But agreed to give me a third box that would make it work the way I wanted. They assured me they would be there on Tuesday at 12 pm. I would be the first install in that time frame. It would be in house tech so he would for sure be there. My husband took off work to wait for him. He never showed! I called at 2:45 pm and was told she just talked to the technician and he was finishing a job and would be en route. Fine.

At 4:45, he still had not showed up. My install time was set for 12-5 even though they said it would be 12. I talked to someone else again, he said he just talked to technician and he was on the way right then. He would call me right then and tell me where he was. He never called. I called at 5:30 and demanded to cancel. They wont let me. We talked to the field tech and somewhere between 4:45 and 5:30 the installer went missing. So they were trying to find another tech to send out there. In the meantime, we noticed that the original installer had stolen our DirecTV dish and power supply for the system. This we are told by the tech has a value of over $500. This is felony larceny from a house. My husband is police officer so we are filing report for the theft. No one cares.

So the new tech shows up and he can't fix the problem without drilling a hole in the side of the house and we are not willing to do that. It's a brand new house. We had it wired for satellite and DirecTV was perfectly capable of giving us service with the one cable coming into the house. It turns out we signed up with a third party broker (which we didn't know) and the things he promised were all a lie! As soon as we told them about the theft and the police report, they had the owner of that broker call me. He said well some people complain when we leave it. I said well, then he should have asked! He admitted to me that he installs for both DirecTV and Dish Network so I'm sure he's gong to use that used equipment for someone's house.

They are not compensating me at all for having to sit at home for three days waiting on an installer. The system doesn't work as promised. The billing doesn't match my receipt for my programming and they are refusing to honor that as well. I want this system out of my house at no cost to me. I want to press charges.

Installer told me we had 30 days to cancel contract. It was nstalled on 1/13/2010. I'm not happy with 2nd TV reception and called on 1/13/2010 to cancel service. I was told by operator that contract was cancelled with no charges to me. I received a bill on 1/19/2010 and I called to make sure all was cancelled and that we had a zero balance. They told me we had a $360 cancellation fee after less than 24 hours service. I reminded them the installer said we could cancel and the first operator's comment and I quote "I don't know why they say that". It is obvious that the field personnel tell their clients they can cancel in 30 days and then the company does not honor what their customers are being told. They acknowledge that the signal was turned off in less than 24 hours and the installer said we could cancel.

We own 6 four-plex units in Muscle Shoals, AL. Every time a new tenant moves in and they call for Dish service, they come out and install a new satellite dish beside the old one and run wires all around the buildings. The tenants are supposed to have our authorization to install, but the Dish service providers just take their word for it. We now have a "graveyard" of old dishes all around our units. I have called Dish Network to send someone to take them off our property but to no avail. They are telling me that I will need to call an installer in the area and pay them to take them off!

First of all, it is very, very, very "un" green to just put a new dish up instead of using the existing one or having the customers take it with them when they move. Second, Dish Network should be responsible for making sure they have the property owner's authorization to install equipment on their buildings. If I have all of the old ones removed and have to pay for it, it could be in the hundreds of dollars. Then, I will have to dispose of them as e-waste. This is Dish's responsibility not mine. It is a huge eye sore if I just leave them there and as tenants come and go, we will continue to have a bigger "graveyard."

We have been having problems with our cable service for a long time through Comcast. They have a horrible picture quality. Through the years, they have put so many splitters on our lines that it's to the point now that the entire house needed to be rewired and Comcast wanted to charge us $300 or so to do that when they're the ones that have made the wiring worse and worse over the years. So we decided to ditch them and switch to Dish Network. I called and ordered the service on 11/30/09. The support person assures me that installation is free. We told them that there is a cable outlet in our living room and that we need to put on a different wall for proper placement of our new TV. They assure me that this is not a problem and it will be done as part of the free installation.

On 12/2/09, the technician arrives to perform the original installation. I informed him that since we just bought a new flat screen, we wanted the cable outlet in the living room moved from its original location to the larger wall which is better suited for a large flat screen. Without even checking anything, the technician told me that he would be unable to move the outlet due to not having the proper tools. I was told that a note would be placed on our account for a free service call to come move the outlet at a later date. Four hours later, the installation was complete. I checked that all our TVs were working, the technician assured me that I could call and schedule another service call to have the outlet moved. He gave me some paperwork, I signed it, and he left.

On 12/8/09, a second technician arrives to move the cable outlet in the living room. He tells me that he needs a stud finder which he didn't bring with him. I have one to let him use. He then tells me there are fire blocks, about 2" - 4 horizontal studs, in the wall. He explains that to put a cable drop there, they need a long drill bit to drill straight down through the wall and the company won't let them use these drill bits anymore because too many technicians damaged sheetrock with them. I told him that there are no fire blocks in this wall but he assures me that if there are, as a Dish employee, he cannot do the cable drop along that wall. He does, however, offered to do it on the side because he has a buddy that he can borrow the drill bit from. I said no thanks. He also checked out a minor remote control issue we were having from the original installation and fixed that. We let it go for a few weeks due to Christmas holidays approaching.

On 12/25/09, after Christmas, we were hooking up some new electronics in one of the bedrooms and I noticed the way the original technician wired up the TV. It is a large bedroom, they are two rooms that we combined, and the cable outlet was located at point A and the TV was located at point B. Well, I just now noticed that instead of moving that outlet like he should have which would have been a simple job of extending the cable along the outside wall of the house, he ran a 15 feet coax cable from the outlet through the inside of the room to the TV. Is it professional installation? On 12/27/09, I did an online chat session with Dish Customer Support to request another service call to get the outlet moved in the living room and also to bring up the wiring job I had just noticed in the bedroom. The agent tells me that there will be a $99 fee to move the outlet in the living room. I explained that it was supposed to be moved during the original installation but it wasn't.

Another technician came out but wouldn't do it either and we should have had a note on our account to have this done for free. She asks if I signed off on the original installation paperwork and I said yes. She says that there is no possible way they can do it without charging us $99 because I shouldn't have signed the papers if I wasn't happy. I explained that I signed because the technician told me we would get a free service call. She says that they can send someone out to fix the wiring in the bedroom but there is nothing they can do for me about the living room outlet. I threaten to cancel my service and without even trying to make me happy, she offers to transfer me to the cancellation department. I exit the chat session and I called their phone support. After speaking with multiple people, I finally talked to someone who says they will send someone out to move the outlet and fix the wiring in the bedroom at no charge. He does say they really shouldn't do this because we signed the original installation paperwork and they're basically doing this as a favor to us, some favor that I am asking them to do what was originally promised.

On 12/28/09, the technician arrives. Note that this is the third technician we've had out at this point. His stay is very short. He tells me the same thing the agent in the chat session told me that is to move the outlet, it will be a $99 charge. He asks to see my original paperwork and says, "Yeah, see, you signed off on it so there's nothing I can do now." He also tells me that he can't do anything about the wiring in the bedroom either. I informed him that just the day before when I spoke to customer service, I was told that the outlet would be moved free of charge. The technician says, "That's not correct. We signed off on the original installation. It's set in stone. Sorry, I can't do it for free." After a few minutes of arguing and explaining, he tells me that the original installation technician will have to be the one to come back to do the work for no charge since he didn't do it right in the first place. Supposedly, he got an appointment schedule with the original technician for 12/30/09.

On 12/30/09, I waited all morning but the technician never shows. I called the support and they told me that he will be here tomorrow. On 12/31/09, the original installation technician arrives. He spends only a few minutes here and once again explains that he does not have the proper tools to do the cable drop. He gives the fire block an excuse that the other technician gave me a while back and etcetera. He says that he will be back next week on 1/4/10 with the stuff he needs to fix everything. On 1/4/10, the technician never shows up. I called and they say that someone will be out there tomorrow. On 1/5/10, a new technician shows up. He has no idea about the situation so I explained everything to him, tell him that we've been dealing with this for over a month and we're expecting the original technician to be here. We have had multiple people here, that we want it moved for no charge like promised and the wiring in the bedroom fixed.

After a few minutes, he agreed to go ahead and do it himself. He fixed the bedroom outlet and he moved it to the correct spot behind where the TV was located. However, instead of doing a proper cable outlet, he simply ran the wire along the outside of the house and through a hole in the wall behind the TV. He didn't cut the cable and connect it to the back of an outlet so that a second cable can be screwed into a wall place. The cable from the outside of the house simply runs through the hole in the wall and there's 5+ feet of cable bundled up behind the TV that connects to the receiver box itself. Now, back to the living room, in the attic, there were already holes drilled in the top of the wall to run the cable down in the proper spot from one of the previous technicians. This new technician said he couldn't get the cable to run down the wall in that spot and the only place he could drop it was right next to a door. He then used a sheetrock saw to begin cutting the hole for the outlet.

Many years ago, there was wood siding in the living room that was covered by sheetrock. He couldn't push his saw through it and he kept trying multiple locations, leaving numerous holes in the sheetrock until he finally told me and I informed him that yes, we do have the wood siding. He now says that he can't do the outlet because he doesn't have the tools to cut through the wood siding. I bring him a reciprocating saw from our shed. He says he doesn't know how to use it and he doesn't want to be held liable for damaging our wall. He says the wire is already in the wall and if I want to cut the hole myself, it's fine. So I cut the hole myself and he leaves me to finish installing the outlet myself.

At this point, I'm so fed up that I don't care about poor placement of the living room outlet, the crappy fixed bedroom job he did and I figure that there's no possible way that I'm going to get them to do anything properly so I may as well just do anything else I need myself. So I sign the paper to get him out of there. You can see the poor placement of the cable outlet. The white door can't even be opened all the way because it hits the cable coming out of the wall. After all of this is done, I get up in the attic to run some speaker wire, as I'm wiring up surround sound in the living room to suit the new placement of our home theater. I notice the coax cable is way too long and the excess is bundled up all over the attic. He also tore a large amount of insulation away from the inside of the wall even in places he didn't need to get to and left it laying all over the place without putting it back.

When I began running my speaker wire, I saw that it easily dropped all the way down the wall in a better location close to the middle of the wall where he should have dropped the coax cable as well. And like I told the second technician, there are no fire blocks in the wall. I work in IT and I have run plenty of cable in my life and have wired up plenty of home theater equipment as well. Granted, this is a job that I could have easily done myself and realize now that I probably should have but when I'm paying for a service and promised professional installation, I don't feel I should have to do the job myself. It took over a month of hassle, multiple no shows, four technicians and five service calls to do a basic cable outlet drop. This is by far some of the worst customer service I have ever encountered in my life, not to mention the way I was treated on the phone on multiple occasions and the hassle I had to go through just to get the work done for no charge since it wasn't done correctly in the first place. Little to say, when my contract with Dish Network is over, I definitely won't be renewing it. I'd advise anyone else to consider another alternative as well.

I have signed up with DISH NETWORK to get a some of their services. I have been promised by Dish Network that installation will happen promptly as of 22nd Dec 2009 in morning time. I have been waiting and there was tech shown up and when i called dish network, i was told that they dont ave any log of appt schduled, and they have rescheduled the apt for dec 24th between 12-5. again no tech shown up as usual. I have canceled my subscription and lodged a complient with Customer service. They have appologied and rescheduled the 29th saying that they will flag the account with priority and will have a field officer notified.

Guess what the tech has never showed up and to my surprise they did not have a log of apt. Does Dish Network is still in paper age? I am wondering if Dish network know about Computers. They still have my account opened and they never bother to call the customer to see what is happening. Very pathetic Service. I have started wondering if the installation process is nearly a week. or two? I have spend long hrs of phone conversation with Dish Network till probably around 10 hrs on one week and wasted 16 man hrs till now.

installer destroyed my direct tv dish when installing dish network. When I saw this I cancelled the service imediately,and now they say I owe them a 300 dollar cancellation fee. I did'nt have the service for even 1 day. Also when I agreed to switch from direct tv to dish they told me I had 30 days to cancel no questions asked.

Installer said my wiring was not compatible with their system eventhough I have Direct TV now. Third party retailer charged me $49.95 service fee. Said it was not refundable. Myra with Dish Network says they are not responsible for third party actions, referred me to them. They not responsive saying charges are not refundable. Spoke with Katie in Indianapolis, In.

When we aquired Dish Network services they installed a dish on our roof. When we cancelled the Dish service they refused to remove the Dish antenna from my roof. Now my roof leaks around the area of the Dish antenna. I called the Dish Network and they refused any help or compensation.

they lied about chanels hd and they cut in to cables wires which is comcast property poor services and no tv for days customer help sucked and when u get it on its a complete line up of info sales shows

Late November, I asked to upgrade to HD service with DISH Network and scheduled an installation of a new receiver and antenna. I was informed that installation would occur between noon and 5PM on December 4. I took a half day of vacation to receive and assist as required. 5PM came and went... no technician. I had to call DISH Network to find out what was going on and they were kind enough to track down the technician who said they would be at my house at 6PM. Not good, I had a business dinner date arranged that evening but knew I would not have an easy opportunity any other time.

Finally the technician showed up at 6:30PM, in the dark, not in their promised window of activity. No courtesy calls, no updates from DISH Network, I had to pursue the status myself. I again spoke with DISH Network and they suggested I let the technician do his work or I was free to cancel my service and go elsewhere. At this point I'd already wasted 7 hours of personal/vacation time and I complained about that to DISH Network. Their reply was that "I should just take more vacation time" - which astounded me in it's pure arrogance and contempt. Finally about 7:30PM, I had to assist the technician, outside, in the dark, in 29 degree winds, with holding a flashlight so he could see. I was outside for nearly an hour... freezing. I had no choice, either I do that or cancel service and go to DirectTV - as I was told by DISH Network people. Finally, after getting the equipment installed, the technician could not resolve a remote programming issue and determined that one of the remote controllers (for TV2) was bad out of the box. He got another one from his truck (this is the second remote for TV2) and finally did get it to work, and finally left my house at about 10PM that night. We were exhausted and tired.

Next morning, we discovered that the new TV2 remote also quite working. So I called DISH Network technical support for help. First time, they hung up on me. Second time, they transferred me and hung up on me again. Third time I got a technician and then spent about 3 hours troubleshooting the equipment at which point the tech support person said it looked like a bad receiver and they would send a new one out immediately. Never happened. I called again on Dec 8 and was informed that no receiver was going to be sent out but instead a THIRD TV2 remote would be sent. To which I replied that was not acceptable - and then they hung up on me again. After calling again and getting a new support person, we took about 3 hours to walk through everything possible and AGAIN the tech support person said it appears this is a bad receiver and a new one would be sent out.

Bottom line: I've wasted HOURS AND HOURS of personal time trying to FIX broken equipment and STILL DO NOT have an operating system. I've had to cancel out a business dinner, take vacation, spend 8-12 hours of personal time troubleshooting (while DISH Network only gave me script reading technical support unable to figure anything out), been insulted, been hung up on, had to assist with the installation of an antenna in bitter cold December winds, on a ladder, and I still do not have a WORKING SYSTEM and I still have to commit more of my free time to getting this resolved. And yet, I'm told I need to pay them on time or my service is terminated - with prejudice.

I moved to a new appartment in october. I schedule for the connection but technical person could not install the dish as appartment people told that dish people cant put the dish here. They have a contact with some local dealer for television service so dish wont be able to put there antena. So I got a call from the dish about the issue and customer representative told me that dish cant provide the service and we can break the contact. And it was told that there wont be any charges for the break as its the problem of the dish and apartment. but now after one month i can see a amount of $236.33.

And as per discussion with customer representative she also returned the money dish has taken for the next month as advance and she closed my account and told nothing is pending I have to just return the instrumentm, which I returned. Now customer service is coming with a different plan and telling me some stories about disconnectiona and contact breaking. This is totally unfair, they are asking me about the id of the person who did that (are they such a stupid how will I remember the id or name of person who did that) and they are saying there must be a mistake or something but you will have to pay. Its the problem of Dish if the person who was handling has not put any comment or has not left any note on the account why they are dissconnecting and no fee will be charge on discontinue. Dont these guys keep any record or something to track the reason of transaction?. This is totally unfair you guys are doing and now they are not listening to me. Why should I be paying for the dish and appartment conflict.

In November 2009, I contacted Dish Network and inquired about their pricing and product because of a recent televised campaign that suggested that their service is superior to the competitors when channel flipping...ie., their is "less delay" between channel changes.

I agreed to switch from Direct TV to Dish based on pricing and their "improved" channel flipping technlogy.

When the contracted installer arrived, I asked him to review our agreement with Dish to ensure that we would be getting what we had agreed upon through our phone order, before installation would begin. The installer was not very friendly, nor seemed interested in excellence in customer service. After we finished the conversation, I agreed to allow him to proceed with the hook up. I went outside to see where the new satellite dish was installed and noticed that the old dish had not been removed. I immediately asked the installer "why was the old dish not removed?" He said, "we do not remove old dishes". I said that this was unacceptable, that part of complete customer service is to advise new customers of every detail so that a proper cost analysis of switching services could be determined.

At which point, I advised the installer to stop and cancel the new service. The installer became hostile and personalized my discontent with Dish, as though I was directly upset with him. I almost asked him to leave because he seemed threatening. The installer decided to call his supervisor because he realized that I was serious about cancelling. His supervisor agreed to bring a taller 40' ladder and remove the old dish at a latter date. Consequently, I agreed to continue with installing the new service. Well, two weeks have passed and the old dish has yet to be removed. My first call to Dish was a disaster as each CSR stated, "we do not remove old dishes". They would not put me in touch with a supervisor, but said one would call me back...never happend! Today, I again called Dish. They agreed to contact the installers supervisor to arrange for the old dish removal, but have yet to receive a call. I will wait this out until I receive everything I have been promised by Dish Network. I can afford to loose a $300.00 cancellation fee, but will definately fight it out in small claims, if necessary.

i recently moved to a new appartment in my area, i called dish to have the services transfured to my new place they said it wouldnt be a problem to transfer. i specafied when i called in that i would need a pole to mount the dish on and i needed a "flac cable "install because my appartment owner wont allow any drilling in the walls, and i consulted my neighbors whom also haev dish service and thats the type of install the had in their appartments. well, after 5 install appointments and teh intallers not showing up with the proper equipment or even showign up at all. dish network is now refusing to install service in my appartment

Roof is leaking where satellites are, called and they sent someone out from their Rockland office, leaked even more and there are more spots and more saturated now. Came out again, even worst and they are not coming out or calling back. Terrible service after being a customer for over 10 years. serious leaks in roof, staining ceiling in master bath, who knows the damage that we cannot see!

I had dish network for over 4 years and until now they began giving me problems. The installation crew came and installed 2 seperate recievers in different areas of my house. My house is a multifamily residence and they were aware of that when they came to instal it. Two days ago they deactivated my 2nd reciever so when I called to check what the problem was they told me there has to be seperate accounts for seperate apartments. I said okay and asked them to come and instal that 2nd reciever in 2 other tvs I have in my apartment and they denied me that service.

Now they said that I am only allowed to one reciever per account so even if I wanted to have four seperate tvs with satalite I would have to do it in two seperate bills and have to pay an installation fee for that 2nd reciever to be installed when from the very beginning it was an error in there part. The guy who came to instal the recievers knew where the recievers where being installed so he should of told us from the very beginning that was not allowed or changes needed to be made or whatever the issue was.

Now im sure since there service sucks they are losing customers and just need excuses to get more money out of people. I cancelled my service immediately due to the service I was recieving. I paid my bill to the end of the month and they were denying me any type of credit or money back for the 8 days left of my paid service. I had to argue just to be told I will be recieving $15.00 back. Throughout the years we had dish network there service was horrible. I live in the windy city so i had to constantly call technical support so I can get connection again because there would always be disruptions due to snow, wind, or rain. I would go days and even weeks without cable and would get no type of credit for that. Think twice about signing with them. It won't be an exciting year service. It will be full of stress. They actually did me a favor. Now that I cancelled I found a better deal elsewhere.

I've tried dealing directly with Dish, but they tell me I have to go through the installer. The installer doesn't return phone calls or respond to any complaints. I've threatened to cancel the service, but then DISH tells me I owe them money to take the dish down and early termination. I've only had them for 6 week and they haven't fulfilled their part of the contract.

Seconds issue is the noise this box makes. SInce it needs to be near a phone jack, we installed it in our bedroom. Only later, while reading the manual (page 39 I think) did I find out you can use a Phonex wireless jack system. They want to charge us to move the wrong box to the room it should of been installed in in the first place if the installer could of communicated that to me. Augh! They almost make Comcast look good. Thank goodness the salesperson still returns phone calls and is working this out.

I returned a defective DVR satelite receiver to the company that I had been using in a rental agreement for a couple of years. The dvr system continued to miss requested recordings, record items that were not requested, but always of the same show requested, (ie old episode instead of the new one at the proper time) and dropping recording the show within minutes of beginning to record. I asked for service on numerous occasions and technical help. I was finally able to get a replacement system sent to me. I had the second receiver for only three days and it had the same problems, exactly.

I called service and after many months was granted a service call. The servicer was friendly and professional and the first thing that happened was for him to tell me that it could not be fixed, that the model that I had was being removed nationwide for identical problems. The company replaced the second DVR unit and took the bedroom unit (non dvr) and replaced them both with an upgraded receiver. The second servicer to come to my home told me the same story about the problems that were being experienced nationwide. The second servicer took the second DVR and the bedroom receiver when he left. I had mailed back the first DVR, via UPS to the company.

The next month, I was given a $175 charge on my bill for returning a damaged DVR to the company. I was told that the receiver was biohazardly contaminated with an infestation of insects and that it had to be destroyed. I asked about why the replacement receiver had the exact same problems and that no other electronic equipment in my home had infestations. It seemed to me to be unlikely that an insect would only use one type of DVR system in which to live over all other electronic equipment.

In January 2009, I called to have Dish service installed. At the time, I knew we would be moving sometime later this year, and when I learned about the cancellation fee, I specifically and repeatedly asked what would happen if we could not have service installed in our new apartment. I was told that if Dish signal is not obtainable, I would not be charged the cancellation fee.

First thing that happened is that someone had to come out 3 times to get the service installed correctly to begin with. Then we get our first bill, and the promised 6 months reduce charges were nowhere to be found - we were charged the full amount. After several calls and threats we would cancel the service, they gave us the discount.

Now we have moved, and a tree is in the way of the signal. The first installer comes out to determine that, tells us no go but a manager would come out within a day or two to confirm. 6 days later nobody came, called etc, so we called them back. We were told it could be up to 7 days, but someone would call us within 24 hrs to set up another appointment for a 2nd opinion. No call after 3 days so I called back, told them that I was tired of waiting and wanted to cancel. Went thru the motions (box send out within 7 days to return equipment etc), then was told I would be charged $200.

I told the guy I had been promised no charge if we can't get service. 'Sorry, can't do anything, business rules, blah blah'. Asked to speak with supervisor, same thing, can't do anything. Well now I will be waiting for charge to credit card, then dispute the charge but who knows if I have a chance. Beware, these sales people are liars and will do anything to sell you (we called them so they din't even have to do that to get our business).

We had Dish Network installed yesterday within 24 hours ago and specifically asked if we would be able to record and watch a program on our main tv and our son be able to watch a different program on his tv. We were told yes, of course, after waiting for the installer to come, he arrived at 2 for a 8-12 install time. He rushed through the installation and did not explain anything. He made us sign papers and said here is a instruction manuel, read it and it will explain everything foryou. We went to watch tv while something was recording and my son tried to watch his tv and he was not able to, he would have to cancel our recording to watch his. I called Dish thinking there was a simple fix, which they explained no that is how that works. I said I was not interested in their satellite system then and wanted to cancel my contract which was only entered into 24 hours prior, they said there would be a $360 fee. I asked to speak with a supervisor, his number is suppossedly,GRY, and he said he refuses to cancelour contract that they do not have too and we could just pay more foran additional box. I said that I believed we had a 72 hour window to cancel and he said that no because they are a national sattelite company then the 72 hour cancellation clause did not apply. Iam not sure if that is true. I am sending a certifie letter tomorrow morning and a fax in the morning stating that I want to cancel. I amhopeful someone can fill me in on if we can get out of this horrible 2 year contract. They are very decitful!

On 8/23/09 I called the dish network to order cable. I spoke with a Mr. Rogers who took all my information down,then he told me that someone would be calling me back within 24 hours to setup the installation, they did call and setup an date for 8/28/09 @1pm - 3pm. no on showed up no one called I called them back the next day (TheDish) they setup a appt. for the next day. again no one showed up. I called them back and they told me I would have to call the person who setup my account

I finallygot in touch with some one who took a message for Mr. Rogers. to no prevaile no phone notta. I then called the dish to cancel my order because I didn't want them to be taking money out of my account for services I was not getting, They had already took a 49.99 deposit out of my account. So when I cancel the order I thought they were going to put my money back onto my account' nope they didn't. I just want my 49.99 back.

We had signed service with Dish Network approx. 2 weeks ago in our apartments. The 1st technician came out & installed service with no problem. Our landlord came & cut our wire & dug up the dish & said that it had to be placed in another spot, have the pole lowered, and paint it green on 09/08/09.

So, I called Dish Network & had to pay $99 for a technician to move the dish (which I have a 9 month maintenance free on my account). The 2nd installer came today (09/09/09). He stated that he could not set up the service again because of he could run the wire to our apartment. He also stated that the 1st technician violated their company policy for the way he ran the wire to our apartment in the first place.

So, I contacted customer service to see what could be done about this. The customer service representative stated that there would be a $360 cancellation fee because we signed a contract. We did not sign a contract with them. The only thing we signed was for the technician after he installed the dish stating that he completed the job.

The customer service representative stated that they could waive $180 off the $360 and we would be responsible for the other $180. They said that they could credit the $99 payment that was made of 09/08/09 and that would leave us with a balance of approximately $74. They said that if we did not pay for that, then they would charge the card that was used at the time of signing up for service which I advised them that they cannot due because they did not have authorization to charge my card.

I asked to speak with a supervisor (ID#KSI) and he said the same thing, that he could not do anything because the 1st technician already completed the installation. Their customer service department sucks at customer service. They have no customer service ethics whatsoever. I do not understand how they can charge "360" for cancellation fees for a supposed contract that they say that we signed, but what never signed. Also, not to mention they have a release form that the apartments must fill out before installation (which was not signed).

i should have known this was a bad idea right from the start my nightmare started about 18 mos ago .the first installer was late then when i needed clarification from owners association the guy said he would be back within 1/2 an hour well i got the needed answers in aboujt 45 minutes and called only to be told they would need to send somebody else the next day,so now i am out 2 days of work .when finally it is installed i was told i would get at least 1 of the regional sports stations like big ten network or fsn thats why i switched in the first place.guess what i get neither i got espn like 6 channels of which only 2 are ever on thenthe signal issues .

i had to have a service tech come out if a fly sneexed becuase the signal would get knocked out they wanted to charge me a service charge but after argueing with them forever they waived it onlt to find out the original installer hadnt tightened the cables up they were 1/2 ways loose ok that guy fixed it and now in the last month everytime clouds come out i lose signal,2 drops of rain i lose signal again a fly sneexes i lose signal.

called embarq becuase it is part of a bundle and told them id like to cancel which they totally understood ,i was transfered to dish network by the embarq agent and she stayed on the line 1st dish rep supposedly customer service couldnt help,2nd person couldnt help,3rd guy says im under contract and they will charge me 130.00 if i cancel 6 mos early,i asked them what about thier crappy szervice and customer satisfaction to which this guy turned a cold ear says they will charge a service charge again but get them to drop it.wait for the tech to show up [at the very far edge of scheduled time]only to wste over an hour with the guy replacing the splitters becuase he said the ones i had were dinosaurs,thier guy put them in,lol,anyways that was a week ago and my satalite went out again about 3 times this weekend in mild rain/clouds,any ideas how to get rid of them without them charging me more money for inferior service?

We signed up for dish network with an online ad on monday. On Tuesday we received a confirmation voicemail-which we promptly returned and talked to a guy named Brad who informed us that an installer would be at our house on Wednesday-which was what we had scheduled for on the website,from 8am till noon. It is now 330 pm and we have spent the last 2 hours on the phone with some incredibly rude ppl who informed us that we are not in their system-THEY HAVE NEVER HEARD OF US !

So one phone call has led to another all the way to dish network corporate and still no answers. Their best suggestion was to go back online and find who we had signed up with(we had assumed it was dish network) and handle this ourselves. With that being said our credit card number is floating around in cyberspace thanks to dish network who evidently farms out all of their websites and installs to some very shady companies with VERY INCOMPETENT employees.

No one had an answer for us after talking with 5 techies, 2 supervisors, and dish network themselves. Is it possible to file a class action lawsuit for everyone who has missed work waiting for these fools-it would probably total in the trillions.

My Dish Tv service was never hooked up right in the first place. and my reception has always been bad, but my screen would go int pixels and freeze all the time.. and I could never record a show and watch another at the same time....I have many calls to Dish and never could or would any one offer to resolve my dish issues.

I asked to have my service disconnected because I no longer want to pay for this poor poor service. They said they would send a box for my equipment and to ship it back to them. mean while they have with out my authorization used my CC and took a $200.00 early termination fee, and now they are trying to take a $325.00 for the equipment fee. I just now got the box to return the failing equipment.I do not owe Dish net 525.00$ and Im trying to charge back the amount but my credit union is doing nothing to stop the fraud....

Got Dish network installed at my home...technician out 3 times and still we have no TV...Today is Tues and due to their inability to connect Dish network properly Dish network is putting me off until Thursday to come to my home again...Called at 7:40 AM this morning and they said they would send some one out..Never mentioned it would be until Thursday. I had someone wait at my house today all day and now they say Thurs. Don't care who they inconvenience.

Dish Network uses authorized dealers to service the satellite dish. It has been a month and I have not been able to get a service tech to service our dish. I complained to Dish Network and all they do is give me the name of another dealer --- very unresponsive and not customer service oriented. I wish we had another alternative in this area, but we don't. We are stuck with Dish Network for service!!

On 8-14-08 I had Dish Network installed at the house my wife and I bought on 8-1-08. We had new carpet installed in the bedrooms on 8-7-08. When the tech did the install in our sons room, he wrecked the new carpet. (He drilled through the carpet without cutting it first and stripped about two feet of the carpet out). We filed a damage claim that took over two months to complete (due to the investigator rescheduling repeatedly). When they did offer a settlement it was $150 less than the cost of replacement. We canceled service,(in mid October 08) and were told that boxes to ship the equipment would be sent within two weeks. We were told the fee for canceling would be waived.

In the 1st week of April 09 the boxes finally arrived to ship the equipment back. On 4-19-09 I received a bill from Dish Network with a $170.00 cancelation fee. I called and spoke to 2 or 3 individuals that could barely speak english, and was finally transferred to an English speaking person. I explained the whole situation, and the end result was that the damage claim department was not authorized to accept my cancelation notice. I asked if that was the case, why were the boxes shipped? I could not get an answer to that question. I then asked why I received a cancelation bill if my notice was not accepted.

The employee stated that the service was cancelled on 3-19-09. I asked him who cancelled it, and again could not get an answer. Neither my wife or I have had any communications with Dish Network in 2009 until yesterday. I then asked how much Dish Network was going to pay me for storing their equipment since I cancelled in October of 2008. I told them my rate was $150.00 per week for storage, and was told that they would not pay for that. I stated that if they wouldn't pay my fee, I saw no reason to pay theirs. I then asked why it took 6 months to get the boxes to ship the equipment back, and the employee stated that the cancellation was 3-19-09. I again asked if that was the case who cancelled the service, and again received no answer.

I was then told that I would need to speak to a Supervisor, and to my shock got a voice mail. The install was a joke, the customer service was a joke, and the billing is a joke. This company rates a huge F in my opinion.

Instread of running cable wires through attic, the tecghs ran then dowm the side of my house through the garage and in through the wall. Drilled several holes all throughout the house. This is a new $250,000 home. 4 Filed supervisors have been the to the house, agreed that the installation was terrible and said someone would come out and repair the damage. This has gone on for 3 months. I still have holes all over my new house and its still not fixed and I am [upset]! They keep jerking me around and telling lie after lie. I cant believe the service and follow up can be so terrible. How do they stay in business? I want to pile their equipment out by the curb and tell them to come get it but I am under contract and dont want it on my credit. Please Help!

working day from job waiting of installer to come.

This is the most unprofessional company I have ever dealt with. They install dishes at our renals without authorization, they drill holes everywhere, string cable lines across the fronts of windows..shoddy work! Then abandon the dishes after the tenant has moved by refusing to remove them.

Extreme damages to our property walls and deck areas. Extreme unprofessionalism.

Called requesting that they remove one of their dishes which first of all was not only an unauthorized installation but had been abandoned by them after the tenant vacated the property. The representative advsied me that I had to remove it. They drilled hole in a deck and it's my responsibility?

An installer from dishnetwork came to install a dish at one of my rentals. He had no identification to show he was employed with nor an installer for the company. It is a rental dwelling and the tenant had him call me for my permission for the instalation location. He hung up the phone, so I went over in person. He informed me that it was private property and he could install it anywhere.

I had to point this out to him. The form also had a picture showing approved and unapproved sites. He looked and seemed to not know the locations. I would think that even a newer employee would be familiar with this information. Surely many renters sign up for service.

As a landlord/owner I am concerned with the lack of identity on the installer. Granted the tennant should be the one checking, but I am concerned. People not familiar with locations/placements should not be sent to job sites by themselves.

PM and looked through the yard and found a good line of sight and told me there should not be an issuse because there was good line of sight. so I told him to install the dish and they told me they couldn't because there was no work order because they were on their way home and were called to come here and take a look at it and they told me someone wil lcall me with a time to come out and install the dish but there were no calls. so I called them and they told me my account had been cancelled and they would redo the account and because of that I had lost my bundle package but they did end up installing the dish and it works great and I thought I was all done and taken care of until they started to take money out of an account. they were not suppose to and thats when I found out

because theyy cancelled the account I had lost my bundle package so now my phone, internet and dish are higher then I was told they would be. They also put my accounts in the wrong name and I called them several times to change it and they still haven't changed the name on the account. They set me up for autopay which I was not suppose to be set up for, I have cancelled the phone and internet and have been trying to cancel the dish and they told me that I owed an early cancellation fee for having their service for less than a month and spending hours on hold at least once a week. I am fed up, I have tried to resolve the issue with them and I really don't know what to do next

first was told that they would install up to four rooms free, for I have only three and their charging me a extra 5 dollars per month, second, I have a new roof put on my home and they made a mistake and put up TWO satallites with the extra charge of 5 dollars per months, was giving three extra months of HBO only to be tooken back

customer service reps give me the story that the original service order had transposed two numbers in my zip code. I simply asked that the next appointment be made where I would not have to miss half a day, and that it was the least they could do for me. Without asking, they gave me an appointment two days later with another five hour range.

I am so furious. There is no customer service with this company. They need competition worse than any other company, and I hope that they get it. I missed a day of work, and it looks that I will have to miss another to put up with this incompetent bloated corporate bureaucracy.

I got a message from Dish installation department again. The lady was telling that she calls to schedule an appointment for installation.

When I called her back and told hor that I already have been scheduled for today she began talk to me very rude, told that she doesnt have it on her notes and my only option is to schedule for next week. I tried to talk to her about my previous days conversation, but she didnt even listen to me and hung up on me. I called her back and told her that she cant just hung up on me. She said that she is busy with other customers and doesnt have a time for me. I asked for her mane and told her that I am going to complain about her.

for installation which never took place,and getting a lot of stress.

times... bad company!

,the installer name was adam he walked through my house pretending he was going to install my system, then he just left without installer my dish system, all my doors were left open he didnt tell me he was leaving,

,and they are refusing to install my i wish i'd known this before i disconnected my prior service they have inconvienced my family plenty, and i will have a strange person lerking around my house and my family on a holiday, or i will be without cable untill next year, which is the earliest any company could come out dishnet work customer service reps aren't any better, and whats worst i own my on satelite and system from dishnet work and i cant get them to come set it up, bad bad business.

in the last year I've had nothing but problems, In the last five months I've had five bad receivers and lost all the programs recorded on them. Every time an installer does some wowk I've got to go behind them and complete the job. they just adjusted my dishs for picture problems but only adjusted one receiver and I've lost everything set to record on it. they have failed to program controls for TV, failed to hook up phone wires and in one case lied about availability of service tech. I could go on and on.

lost over five months of programing

I immediately contacted both Dish Network and Antenna Star (their installer). I have several email correspondences, including photos of the damages, between Ms. Bing and I, as well as other proof, that Antenna Star agreed to incur the cost to repair the hole. This occurred on January 9, 2005 and I have yet to resolve the situation. Job# 06517276700017001 The last quote I received to repair was $250 (for a new panel).

Back in November 2007 I had ordered Dish Network through AT&T. Was offered $25 gift card, rebate, free installation. Informed them that the dish was to be installed on the steel pole on the side of the house. There are two of them on both corners. Even showed the installation tech, and asked him if there were any problems to let me know. Told him the dish was not to be put on the roof. When I left him, he was working on the steel pipe. When he completed the work I went to inspect it and to my horror found he installed it on the roof in which my landlord replaced it three years prior. When I asked him why he did this when told not to he just replied "I couldnt fit it on the pole so put it up on the roof" He then asked me to sign the papers which I refused, and good thing as I am being sued by my landlord for damages and the cost to repair the vinal roof. Estimated from $1600 to $2800.

It gets better. The dish next to never worked and the repair tech never showed up. Also, never got the gift card or rebates and Dish Network stated they never got the required forms, which with the phone records I'm using in the lawsuit set for December 29th of 2008 will show they in fact did. How does the phone record show this? Simple. The forms sent in I put my Cell phone number in, not my home phone and for a company who claims they never got the forms, somehow are able to call me on my cell now with new promotions? Also let it be known that the promotions form they sent 3 weeks after installation had expiration dates showing the entire form expired 8 months earlier, yet they offer them over the phone. Dish Network states I also never called them for any problems yet if you check out ripoffreports, you will see my report from date of installation on their illegal antics.

Also before I forget, Dish Network told me that form over-rides any agreement I have with AT&T. Didnt sign it, so actually am under no obligation. I ended up downloading my shows instead of getting them through Dish Network. If you think things cant get worse, they did. Dish Finally agrees to sent a tech out November 9th of 2008 to repair the problem at no charge, and even put it in writing that the dish was installed incorrectly and had to be aligned to pick up the satellite, connections not covered and holes drilled on roof not insulated hence the water damage. All in writing too.

Two days later they turn the service off because I refused to pay past balance for service I have not received and now offered only two months credit, despite the fact they have a copy of the court Subpoena for December 29th 2008 and actually stated that yes they acknowledge the subpoena, and that the amount is disputed, but no one is going to enforce the law that requires them to give me service as long as I pay the non disputed amount. Now mind you, I have only been paying for Internet and phone service. Suddenly my internet is restricted along with the phone and this has been paid for on a monthly basis.

When I called AT&T in regards to this they also acknowledge the subpoena, and state as long as there is a balance with Dish they will not lift the restriction. Hence they refused to upgrade my internet to the Elite 6.0 MBPS service. So I added them to the small claims case and guess what happens? They start adding phone services to my phone I did not ask for and when I called them up their only comment is they will not remove them unless I agree to their new package terms. Went to my local police department to file credit card fraud. Let it be known, that none of the federal agency's are willing to prosecute or enforce the laws that outright state companies like this arent allowed to do this. Great example is 20 years ago AT&T got into a lawsuit with me and lost $26,000. Guess what? They never paid and the court in NY was unwilling to help in recovering this. Had both state and federal government enforced the laws and fined these big companies like their suppose to, and enforced judgments as well, I doubt this would be happening to many people.

thay have not came and fixed the mess thay made in june are july.I have contacted them many times but all thay do is send me a bill .I have toll them to fix my wire thay cut to my other systems and get there system out of my home. I need some help

thay keep billing me and I dont even use the system I sign no contract with them.

After being with the company for 4 years we moved and they sent a tech out who improperly installed the equipment, I made several attempts to get it fixed and after one year they sent someone out and I was told it was for free and now they are charging me for it.

They damaged my home, the operaters were very upsetting, and they are going to damage my credit for something I was told was free.

Dish technician came and confirmed we could install dish in our condo. So we purchased the renter's insurance which is required by the landlord and went through all the necessary processes. Called Dish Network and scheduled an appointment for actual installation. On the day before the appointment, I called them to confirm with our appointment and surprisingly it was not in their system. I was transferred 5 times and had to explained to them 5 times what happened before someone could acutally give me another appointment. A different technician came to the site and told us it's impossible to install a dish on the confirmed location.

I had to take time off from my work to wait for the installation. Also brought renter's insurance in order for them to install the dish in my unit.

I had Dish network installed a couple of months ago. The Receiver/DVR has gone out twice already and I'm on my 3rd one now. I did not want a DVR in the first place but the salesperson talked me into it. Now the system will not work in my bedroom.

This system has never worked properly from day 1. I inquired again about changing to a standard receiver and getting a tech. over here to get this system working properly, they want to CHARGE ME. Now I want to turn the whole system off.

They are going to charge me for 2 years of service if I terminate my contract.

I have been a Dish Network customer for many years. We have two dish antennas on the roof of our house. One antenna is for receiving South Asian channels. Recently, Dish sent us a letter stating that we have to upgrade our antennas to receive all our channels including the South Asian ones properly. The letter further stated that this upgrade will be free of charge. They had to do this because of their technology upgrade. We called and scheduled for the upgrade.

Last week when the technician came out, he stated that since the new dish will be heavy, he wanted to install it on our yard. My wife agreed to his request and requested to remove the old antennas from the roof (which Dish installed to begin with). Later on, we realized that the antennas from the roof was never removed and now we have three dish antennas decorating our property.

I called Dish Network customer service this morning and spoke to a rep by name Kevin. He stated that it is our responsibility to remove the dish antennas on our roof. If Dish has to remove then I have to pay $99 de-installation fee. I tried to explain that we did not ask for any upgrade.

Because of their technology upgrade requires antenna upgrade for them to service South Asian channels, Dish Network forced a antenna upgrade and that it would be proper for them to take down the old antennas. He spoke rude as if it was all my fault. What should I do to make them realize what is their responsibility is?

Old antennas still on my roof

I moved to a new house and we called dish mover to hook our system up in our new house. They told us we didn't need to have them come out we could just hook up our receiver and it would work. It didn't, so after 45 minutes on the phone with technical support, we set up a time for them to come out. They called 3 times to confirm our appointment the day before they were supposed to come. The appointment was in the moring between 8 and 12. At 1:00 p.m. I had not seen or heard from anyone from Dish. I called at 1:15 p.m. and the woman I talked to said the tech was finishing up at another house and my house was next on the list (This phone conversation lasted 25 min.). At 4:00 I still had not seen or heard from Dish. So, I called them back again.

After a 35 minute conversaion, they told me they tried to called the tech dispatcher but no one answer so they left them a message to call me. I was instructed to call Dish back if I hadn't heard from the tech within the next hour and a half. At 7:15 my husband got home from work and called Dish because still, no one had shown up or called. The first woman he talked to told him the tech never got the work order...which was a lie because I was told my house was next on their list back at 1:15 p.m. He was transferred to another woman who told him they did receive the work order and wasn't sure why they didn't show up. So, we scheduled another appointment for the tech to come out.

Once again, he was to show up between 8 a.m. and noon. At 1:15 p.m., we again called dish because we hadn't seen or heard from anyone. They called dispatch and told us that the tech would call us within the next ten minutes to tell us how long he'd be. Thirty minutes later, the tech calls and says he'll be here around 2 or 2:30 p.m. Needless to say, he didn't show up between those times. The tech finally called at 3:15 and wanted directions to our house. He showed up at 3:30 p.m. (three and a half hours late), and was very unprofessional. He had shorts on that had a large hole in the back, and sandals on. During his time here, he referred to us as "dude" and "man", and referred to everything else as "crap". He talked to us like we had no idea what satellite was and had never seen a TV before.

In the basement, we have a drop down ceiling which he pushed 3 or 4 tiles up looking for the satellite cable, and didn't put them back in place before he left. It appeared to us that this technician had no idea what he was doing. He gets our first TV working after about 30 minutes. Our second TV was had a signal but had a snowy screen. He told us the cable needed to go from the satellite to the back of the TV for it not to be snowy. He told us if that didn't work the cable from the dish to the second TV would probably need to be replaced. Instead of hooking the cable up himself, like a technician is supposed to do...he left it for us to do. He changed some cables at the dish and left the old cables laying around in the landscaping.

As the technician was leaving, he told us if we had anymore problems to call him personally and not go through Dish because they charge too much money and he would do it on the side for us for cheaper. We hooked it up like he told us and the screen was still snowy. So, I called Dish AGAIN to troubleshoot the problem. I spent 45 mintues on the phone troubleshooting for them to tell me that they needed a technician to come out and replace the cable from the satellite to the TV. I informed them the technician that was out today said the same thing but didn't do it while he was here. They accepted no fault, showed no sympathy, nor seemed to care at all. We are very disappointed with Dish Network and plan on cancelling it tomorrow. I would NEVER refer this company to anyone.

I was supposed to have installation in 6 rooms. I wasnt home and my 16y/o daughter was. They were supposed to reschedule, they didnt. they completed the installation wrong and had her sign for it. when i got home i called to inform them of the mistakes with installation and having a minor sign. they agreed to fix the problem and sent another tech out 2 weeks later. I also found out the most rooms that can be installed is 4! the 2nd tech also installed incorrectly and disconnected phone line, internet line etc in the process.

i called again to complain. i was told that they couldnt reconnect the stuff even though they realize it shouldnt have been disconnected. they sent someone else out just to tell me the same thing. so i called to cancel. i was told that i had a 24 month contract. i told them i never signed and to review the notes on my account regarding me complaining about such. i also told them that the papers that i had didnt say anything about a contract. i was told that that would not have been given to me and it wasnt a part that they give to customers, but the could send me a copy in 6-8weeks even if i didnt sign i was still obligated.

I asked how could they install when I wasnt home and the 16 y/o DID NOT have the authority to sign. I was told that regardless of her age I am obligated. Forget about the fact that she asked them to come back later. I still have not received a copy of a 24month contract and they are trying to charge me $378 for early termination! not to mention the language barrier is very difficult to deal with. most times i spoke with someone that did not have good command of the English language. But everyone I spoke to was rude and unprofessional.

I receive calls repeatedly from them. one time 3 times in one day asking me to pay the fee! I had to close my credit card to make sure that they didnt just take the money like they told me they would do.

Dish Network tells you that you need to be home between 8-12 for them to come hook up your service,, you take the day off from work and they never show. they are late by an hour already and they never call to tell you they are late and they don't care that they are late, I was told just sit there and wait for the technician he'll be there at some point. Unbelievable.

even the customer service manager told me I could cancel my account if I wasn't happy... guess they think their time is more important than ours!

On August 12, 2008 I had a new roof put on my house. After much discussion I decided to initially stay with Dish Network. In doing so I choose to wait until we returned from our vacation before I had Dish Network switch us to a High Definition System. Well it is now Sept. 22 and still no HD system. DIsh Network has now NO showed us 2 times now saying that there are no jobs in the area.

After getting a message just prior to the second now show that there was a problem and to call Dish Network which I did numerous times, only to find out after many contacts that Dish Network Missed putting in a note in the computer that there was not going go be anyone at my house as they overbooked and had no more jobs in my area not making it worth their while to come out for 1 job. During the second time of the no show I have spoken to many people at Dish and have had the run around.

I spoke to Sam (IQR), Camile (1yk) Mark (6IA) Clairy (59e) Vigel L41, Christina (RD1) and Angie (K3K), a supervisor, I have no idea how high up she said that she could not tell me nor could she tell me how to reach someone else, including emailing the CEO, is all she said was that it is not company policy to share that information. Angie was rude and cold, and did not care that I was no showed two times, and after I scheduled another appointment to have them still come out, I said what guarentee do I have they will come, and she said none, and I said if they do not come out I will ship equipment back to you in pieces. She said because I was disrepectful to her that she was taking the incovience offer away from me.

I tried to explain that I wasted 2 saturdays that I could have worked OT waiting for noone to show, and when I did call to confirm I was told that unless they called me they would be here. I am now switching to a company that I feel will be better. 16 hours of OT as there was no one at my residence as expected to install the new satelittes. Billed for service that the satelitte was not hooked up.

I had order Dish network and on the same day, I found that it was not install correctly. I called back and they sent another tecnition out. I was told that there were not going to be any additional charges and that all the fees would be canceled. In the first bill I received there were credits. In the last bill I was charged for everything that they came back out to do.

I was not happy with Dish network from the beginning. I have camplained several times. I have never had such bad service. It is very hard for me to explain this in writing. I just know that I am being charged unjustly. They will not explain. It is alot more detailed than I can explain. When the installers came out they were rude and would not take time to explain the system. We have had nothing but truble with dish.

I set up an appointment with Dish to be installed between 8 & 12. Customer Service called and said they were running behind and would be there asap. At 2:00pm we saw a Dish van drive by. We called and they said a technician came by and no one was home. Now they want to re-schedule. After what I've read on here I think I'll just cancel. Bummer. They suck!

TThis is the 3rd time i've asked for some help (or at least to see a copy of this contract that says regardless of the reason i agree to pay an ETF at all), with only an i'm sorry but we are unable unwilling to help you... I am moving on Sunday, i called in to cancel my service, letting the representative know that i would LOVE to keep my Dish, but i cannot because the apartment complex i'm moving to does not allow satellite installation, and i'm on the 3rd floor, so a pole mount is not possible. I called a second time and asked to speak to a supervisor, only to be told that there wasn't one available to speak with me and it wouldn't matter anyway because it's not Dish's fault that my apartment complex doesn't accept satellite, which is true, and i conceed that, but it is not my fault either that i've lost my house and the only apartment i can afford in the area doesn't allow holes to be drilled into the building.

So, i asked her if i had set it up as a change of service, knowing full well that a) it's not allowed and b) i don't have LOS and the tech verifies it, if i would still be charged an ETF, she said i wouldn't be, but that i can't do that because i've already set up a cancel. This is absurd. [They'd] rather i waste company's time, resources and money to have a technician (FSM) come out and verify that i can't have service, instead of allowing me to send a letter from the management company to verify the restriction is there.

They're charging me a hundred and thirty some odd dollars that i can in no way shape or form afford due to me losing my house and moving to an apartment suitable for my children and myself that i can afford. Up until this point, i'd of gone back to Dish when i was in better financial straits and could move to another location, but now, at this point, i will never, ever choose Dish again. I asked them to meet me half way and they still have refused. Can they really do this if i provide documentation that i'm not allowed to have the service?

Today a DirectTV installer name Mario /Truck# 62292 came to install a dish on my neighbors house, the dish was not only in front of my back main window of my house, but was not according to our Neighbors Association Rules which saids the dish most be on the back of the house... I try to explain this to the installer and did not have the chance... he did not let me talk and said If you don't like it close your window! I am following with out Homeowners Association, we will see what happens...YES I did call the many 888s and 8OOs numbers! ... I was disconnected every single time! DirectTV? ... give me a break!

We had Dish Network come to our home to install service in three rooms. While the installer was here, he pulled the cable out of the wall that provides any kind of service to our living room television. Consequently the job was never finished because Dish doesn't have employees trained to install wires in walls. We filed a claim with their claims department and after SIX WEEKS of going round and round with them, they want us to just get everything fixed and then wait for them to reimburse us. We have asked them to obtain estimates, hire, and pay contractors to fix their mistake and they treat us like we've lost our minds. They are putting all responsibility on us.

Consequently, we cancelled our service with them due to poor customer service and lack of responsibility for their employees' actions. We haven't had TV service in our home for over a month. My husband has had to take time off from work to meet with each new technician that they send out.

I signed up for DISH and two installation men came over who spoke very little English. They did not or were not able to tell me that I was not able to get locaal stations from fry rooftop but they went ahead and installed the dish anyway. Now DISH is refusing to take the DISH off my roof! I called to ask and after talking to Adam he said he understood myt problem, put me on hold and then hung up on me after I waited 10 minutes.

Adam said I would have to pay $99 to have someone come out to uninstall the DISH that shouldn't have been put up to begin with.

I have been trying (unsuccessfully and with much frustration) to get Dish Network as my cable service provider since June 20, 2008 - almost a full month now. I had previously had Dish service several years ago, and when theTechnician came out to install the Dish on June 20th, he informed me that the only place he could put the Dish was on the front of my house. I live in a subdivision with HOA Covenants and cannot have a Dish on the front of my house. I asked the technician why they couldn't put it in another, higher spot on my roof (he is not allowed to put the Dish over "living space"). The Technician told me I would need to have a sub-contractor install the Dish since they are allowed to install it over living space.

I called BellSouth on June 30, 2008 to cancel all of my services because I was already frustrated and the representative (Miss B.) convinced me to give Dish another shot and she put a specific request on the order that a sub-contractor be sent out to do the work on July 5th. The Technician showed up on July 5th and the first thing I asked him is if he was a Dish employee or a sub-contractor. He was a sub-contractor and could not install the Dish over living space. I called Dish back that same day and spoke to Sheila. She told me that she did not see the note made by the BellSouth employee, but that she would make a note on my order to send out a sub-contractor and she could get someone out the next day (Sunday, July 6th) between noon and 5p.m.

I waited at home all day on Sunday and at 5:30p.m., called Dish to find out where the Technician was, and was told that the order was never put through. I asked for a manager (Edgar) who was incredibly rude and asked me "How he was supposed to know what thousands of Dish employees say at any given time?" and that it was "my prerogative" to tell everyone I knew about the poor customer service and incompetence of Dish Network. After that, I was "disconnected".

I called back and spoke to Toni (a supervisor) who told me that a Supervisor would be out within 72 hours to determine if there was a line of sight and would let me know the outcome. I called Dish on July 9th or 10th and was told that nobody had been out to determine line of sight, but that they would make sure someone came out. The representative also told me that the next weekend installation time frame was Saturday, July 19th from 8a.m. to noon. I told them that would have to do, because I was not taking another vacation day off from work.

Today is July 16th and I had not heard from Dish regarding line of sight, and called to get a status. I was told that still nobody had been out to my house, and on top of that the order for my installation on the 19th had not been put through, so nobody would be coming out to my house that day. I have already re-arranged my schedule to have this Saturday free (and had I not called, I would have been sitting home and waiting for four hours, for no reason). I am now being told that the next weekend day that a Technician can come out is Saturday, July 26th, but I already have plans for that weekend--which means that I'm now looking at August before getting Dish installed at my home.

I have basically wasted a vacation day from work, a Saturday, a Sunday, and unfortunately the attitude of the employees to "just schedule the installation when you have a day off" implies that my time is not at all valuable and I have nothing to do on my days off other than sit around and wait for a Dish installation tech (which I have already done three times now). a COMPLETE waste of my time. If Dish had to compensate me for all of the wasted time, I'm sure they would have handled my installation a LOT better than did.

I tried satellite service for the first time with Dish Network when I moved into a new house. At the time of installation the technician said I did not have to be connected with a phone line, but then I discovered an extra monthly charge because I was not connected. During the eighteen month contract there was frequent loss of service during seasonal Florida rainstorms. Additionally, I did not receive adequate help when customer service was called. Finally, trying to quit took four phone calls on my end. I called Dish to complain and was told that an e-mail would be read by corporate office. If so, they did not reply. Now I am called at regular intervals to see if I want to subscribe to Dish Network again. Absolutely not!

Most people have enough stress with daily living without the aggravation and wasted time spent on an entertainment company. I am thankful not to have suffered economic or physical damage, but time is too precious to waste on inefficient companies I am well satisfied with my cable provider at this time.

Dish Network is the most unorganized, stressful company I have EVER dealt with. I went through AT&T bundle service and had to wait a week 1/2 to have a person come out to my house to set up service, took a day off work to be at the house from 12-5pm (my scheduled time), hadn't heard from them by 3pm, called to verify they were still coming, customer service rep said oh yes you are on the list and they will be there, 515pm rolls around they still haven't shown up; called again the cust serv rep states for some reason the tech forgot about us and the earliest we can get a tech back out there is 2 weeks ~ are you kidding me, 2 more 2 weeks because THEY forgot me.

So I cancel my service. Then I call back the next day and get a nice deal where they are waiving the $49.99 and $29.99 and I am also getting a $50 visa gift card...towards the very end of a 35 min phone conversation and finalizing the service date the phone was disconnected (service date was agreed on before the disconnection). I call back and get passed around from person to person; NO ONE has a record of the new service connection ~ of course not; that would be too easy....DO NOT EVER DEAL WITH DISH NETWORK

I am a new subscriber to Dish Network and my service began on 13 June 2008. I am writing to complain about the disappointing service I have received since that day. On the 13th the dish network employee, Jose, came to my residence for the install. The employee spent 5 1/2 hours at my house and the job was not completed when he left. He was having difficulties getting both televisions to work correctly.

On 14 June 2008 he returned with another employee and got both televisions working. At this point I was not receiving all the services I subscribed to but I was unaware of this fact as I am a new dish customer. On 21 June 2008 I called Dish Network and asked about local channels and how to add them to my service, at this point I was informed by the customer service woman that it was already included in my service of the Top 200 channel subscription. The technician on the phone had me do a check on my television and upon completing the check she informed me that I was supposed to have three satellites and that I only had two and one of them wasn't even working. She told me I was missing many of the channels that were included in my package including the local channels.

I was scheduled for a technician to come back to my residence on the 23rd of June 2008 to fix the problem. On Monday the 23rd Dish Network called me and told me they had to reschedule my appointment for the 25th of June because there would not be any technicians in my area that day. I agreed to the appointment change and went about my day. At 2:30PM on the 23rd of June 2008 Dish Network called me again but I was unavailable at work and left a message on my phone telling me there was now someone in the area that could fix my service that day but because I did not answer the phone I would just have to wait until the 25th for my new appointment time.

I called Dish Network on the evening of the 23rd of June 2008 and explained my irritation with their customer service and that I would like the two weeks that I have gone without the service I was paying for to be prorated and a credit added to my bill since their technician did not install it correctly and I should not have to pay for what I am not receiving. I was told that they would not credit my account starting from the day of installation on the 13th of June 2008 but from the day I reported the problem which was the 21st of June 2008.

I explained that I was unaware my installation was done incorrectly until their own telephone technician informed of that fact so why was I being penalized for their errors. They repeatedly told me they would not credit me because I had not reported a problem until the 21st of June 2008. I find it to be poor customer service to use the customers ignorance as an excuse to avoid responsibility for the mistakes that Dish Network so obviously made.

I have had to miss work to try and meet their appointment times that they keep changing and I have not been able to settle in with my son in our new home because I do not even know what my bills are or whether or not I can even count on Dish Network to show up and fix my service.

I signed up for an introductory offer with DISH Network which included free installation of a DVR receiver and two standard receivers. At the time of installation, the installers drilled three holes in the side of my house even though I have a "smart box" in my house. The first hole was drilled in our spare room behind a bookcase. Upon inspection I found that the hole was drilled unsuccessfully into a hurricane strap. I complained but received no remedy.

After the 3 month introductory rate expired, my bill increased as I expected; however, it increased each month until it was almost $100 per month. I called DISH end of June 2004 to voice concern regarding the rising rates. I was given 3 explanations:

1. I had purchased a maintenance contract.
2. I had purchased some kind of monthly guide.
3. The introductory rate had expired.

These explanations were not satisfactory; however, in frustration, I lowered my programming package to the minimum allowed under contract terms. After thinking about this, I called DISH again July 2004 to cancel service due to increased rates and damage to my home caused during installation and requested that a representative come to my home to document the damage. I was told I would have to pay $240 to cancel and I agreed to pay this amount after a DISH representative and/or installer documented the damage. I was told by a supervisor that I would have to leave my account open if I wanted a service call. I disputed this and the supervisor closed my account and said someone would come to my home to inspect the damage. No one has ever shown up and two weeks ago I received a bill from DISH in the amount of $294.33.

They automatically debited this amount from my checking account which resulted in my account being overdrawn. I called Customer Service and spoke with Brandon at which time I agreed to pay the $54.33 monthly service fee but not the $240 cancellation fee. Brandon stated the $240 would not be returned so I asked him to refer me to someone in installation services and requested a name and address for civil litigation papers. An installation representative said that someone would be calling me to set an appointment. When I asked the representative about civil papers, she transferred me to Natalie at the Executive Office and I received the address - not a name - of 9601 South Meridian Boulevard, Englewood, CO 80112.

I do not dispute the $240, but since the money has already been deducted from my account, there is no incentive for DISH to inspect my home for damage.

I recently had a DISH Network system installed. A few days later, I had snowy screens and a technician was sent to my home. This technician left 4 new holes in my wall and 7 wires coming out of my house - only 3 were needed. I didn't push the issue because I now had good reception.

When local channels became available, 2 dirty and unprofessional installers came to my home to install a superdish. They did not have roofing cement with them so I had to go and buy some. When I returned, there were a total of 5 technicians in my home, one of whom brought roofing cement with him, so my trip was unnecessary. After 3 hours, they said they were done, but when I went outside, I found they had placed the dish outside my window blocking the view of my newly built pond. They agreed to move the dish after some debate but said I would need to pay for half of the roof repair. Neil, who seemed to be in charge, asked to sit at my desk to fill out the paperwork.

They left without confirming that I had a signal, and we quickly discovered we had no signal. I called Customer Service and took care of the matter over the phone. After this call, I went to retrieve my 3-week-old digital camera from the desk where the technician was sitting and discovered it was missing. There were so many people in and out of our home that we don't know which person took it. We called the police and a report was filed. The installation company has agreed to pay for the camera and I will have to get estimates from other contractors to repair my roof. I am happy to tell friends that my DISH Network system has wonderful features but am soured by this entire experience.

I ordered DISH Network and was considered a "qualified credit card customer" for which I received free installation and 2 months service. Since I could not be there when the installation was scheduled, I told the installation company that it was OK for my mother to sign the contract. When I moved back to my hometown, I paid an installation fee to DISH and was told that I qualified for "DISH Movers" - I leave my satellite dish at the old residence for the installers to pick up and wait for installers to bring the new dish and install service at my new home.

I scheduled 4 appointments and no one ever showed up to install the service. Upon calling Customer Service, I was informed that I had voluntarily disconnected my service and was being charged $240 cancellation fee. I then received boxes to return the receivers and a bill showing that my installation payment had been applied to the cancellation fee for a balance of $184. I returned the equipment to DISH and spoke with Customer Service on numerous occasions and explained that I had documented cell phone calls showing I had called to continue, not disconnect, service.

I also received a bill for $618 from the installers informing me that I had a contract with them. I called them, at which time I found out they were DISH retailers. I tried to explain that I would not have signed a contract with them because DISH Network already provided all services for me. The retailer says they told me there were two contracts - which they did not - and that I gave my mother permission to sign both of them. After much arguing with DISH Network, they have refunded my installation fee and have written off the cancellation fee; but they refuse to help me with the retailer who is suing me for cancellation of service that I never cancelled and is charging me for the equipment that was returned to DISH Network.

I ordered Dish on a promotional deal where I would receive two receivers and free installation if I sign up for a year of service. After the original installer came he was unable to correctly install the equipment, due to one of the receivers not working properly. I should have re-evaluate the whole idea of this contract, but against better judgement I gave Dish a second chance.

The company then sent out a new installer and he did a wonderful job everything worked well at least for a couple of weeks and then while in the middle of watching a moive the tv went blank and error searching for satellite signal came up and it was that way for about 1 hour before I called tech support after doing just about everything possible to get the system from search, I received another message that said hard drive error hard drive failure. Tech services told me that I needed to order a new receiver and that could not be done until the next day at which time Dishdirect had computer problems so they took all my information and were to call me back with an answer to what they planned to do that was on Friday. On Monday I called them again and asked what was going on and they told me I would be receiving the new receiver on Tuesday.

Wednesday I received the receiver which I carefully plugged in and put the cables in their proper places turned on the tv and we good to go everything was working wonderful and then much to my surprise a week later if the same thing happened and I remembered some of the things that I did the last time and when I checked to see if the satellite was receiving a signal and it said no satellite feed detected. I called Dish tv tech support again and the gentleman that helped me said he was going to have a tech come out to service my system and to see what was going on.

The service call was sent up for Thursday between 12 and 5 at 4:30 we received a call from the tech people and they said they were on their way and would be there in 30 minutes. At 8:45pm I received a call from the same tech people who stated they were in West Covina and would be about a 45 minute wait for them to be there. The tech never showed up but called Dish tv and said they had handled it over the phone.

Now I have to wait until Sunday to have a tech sent to my home; in the meantime I asked Dish if because of all the problems I have had and due to them not providing me with the service I agreed to pay for could they cancel my year obligation. They said sure for a charge of $240.00, because I signed an agreement for a year service. Please save your self from all this and buy a direct TV system or stay with your cable provider because sometimes cable is a pain at least they only charge you for the service that they provide.

A few days ago, I decided to try the Dish Network at home and so placed call to the 800 number to order a Dish System. The sales representative went over every detail except for telling me that if the installer does not find a direct line of sight from my apartment to the satellite I will have to pay a $60.00 trip fee. Later my call was transferred to another representative who confirmed every detail of my order without telling me about the line of sight requirement. He even told me that if at the time the installer did not find anyone at home, I would be responsible for the trip fee, but that is all that he mentioned about the trip fee to me.

When the installer showed up at my place, I showed him in and let him inspect the apartment. After inspecting for a few minutes, he silently pulled out a sheet of paper and asked me to sign it. I quickly went over the paper and saw that there were around twenty or so terms and conditions that I had to agree to in order that the installer can start the installation. What did not catch my attention was an item buried deep within which said "If the installer does not find a direct line of sight with the satellite, you will be responsible for a $60.00 trip fee".

I signed this paper assuming this was a regular formality that every one has to go through before the installation can begin. As soon as I signed it, the installer highlighted that particular item and told me that since there is no line of sight, I should pay up so that he can leave. I was not expecting this and so was shocked. I tried to rationalize with him that its not my fault and I was never told of this at all. At least the installer was nice enough to say that I don't need to pay him directly and I should actually talk with the Dish Network people and ask them to waive this charge considering that I was not told of this requirement.

The following day, I contacted the Dish Network customer service and explained the whole situation. However, I was told that since its a big organization and the system does not keep a track of who actually sells the equipment and who confirms the order, therefore there is no way that this representative could ever find out if there was any truth in my story. I was very disappointed by this response. Further, I sent an email to the customer service and another representative responded that after checking the system he found out that the line of sight disclosure was made and I had agreed to bearing the $60.00 cost if the line of sight was not there. I have sent another mail to them saying that I do not owe any money to them and I would take the matter up with authorities if necessary.

Just to give you a quick background about the line of sight requirement - it states that from the place where you intend the dish antenna to be, you should be able to see the south-west sky clearly so that the dish may be pointed to the satellite in that area. Had the representative told me this over the phone before I placed the order - I would have immediately cancelled the order since I know that from the patio of the apartment I live in you can't see the south-west sky at all. My complaint is that such a simple thing ought to be the first thing that these sales people should check before the potential customer can place an order. That way I would have clearly avoided this charge.