Complain about a product or service

DISH - Insider's Report

Dish Network • Billing Issues • Contract Terms • Installation Woes • Pay Per View Disputes • Service Problems • An Insider's Advice --- News • Dish Network Subscribers Keep Their DVRs -- For Now

Brett of El Paso TX (7/16/04):
I work with DISH Network and would like to post some information about the DISH Network product. When you buy products under the FREE FOR ALL promotion, your credit will be checked by Equifax or another credit source. I also urge you to read the fine print on all contracts before you sign them.

Also, if you agree to get DISH services through another retailer, be aware that they are all governed by the same rules. Individual retailers make commissions from DISH Network for the DISH products they sell and install; however, if a customer cancels the contract within a 230-day period, DISH takes the commission back from the retailer. If the retailer has approximately 5% disconnects, he will have to pay penalties for DISH equipment he sells.

This forces retailers to sell more products at a faster rate which, in turn, means important information is being left out when speaking with customers in order to get them to subscribe. DISH is paying less money to these retailers while earning more profits each year by charging customers more for services.

Back to the top |