DISH - Contract

I cancel service. They charged me the whole term. I have been making regular payments to pay off. I spoke to them, informed them, emailed them and not missed a payment. They send it to collections. What a sulky company!

I called after receiving a letter requesting $10.00 a month for the HD free for life. I have been under a 24 month contract and have 8 months to go when I got a letter telling me I have to sign up for auto pay or be billed an additional $10.00 a month. I have been paying them using their bill pay for the last 16 months. This is corporate greed at its best. Customer service was very blunt and would do nothing to keep me as a customer. So, it's cheaper to pay off the balance of my contract, $140.00, and go somewhere else I get what I pay for.

I originally signed up with Dish when I signed up for my internet service. I thought I was calling the internet service provider but it ended up being a random company they outsource to. What I wanted was to bundle with the internet service. The company that bundles with my provider is direct TV not Dish. Unfortunately, I was not made aware of this for quite some time and was told the sales person probably made a better commission selling me Dish.

When I fist got the service I was pretty satisfied but they kept removing programing and some of the channels I watched most were gone and in order to get them I would have to buy some ridiculously priced package. The final straw came when my rates went up. I had the service for over a year at that time and assumed incorrectly that the contract had ended. I contacted DirecTV. They offered a service similar to what I had when I started at a lower price and I was told when I called not to cancel my old service until the new service was installed. Now I know why. I thought my contract was 12 months, it was 24 months and disconnection fee of $190 approximately for early cancellation.

I was upset about the fee but became even more upset when a few weeks later, I received notification that they were going to automatically debit my bank account. I called and tried to stop them. They insisted that I signed something authorizing them to do this. I said even if I did I am revoking that authorization right now on your recorded line. After filing a complaint with the BBB and a subsequent phone call from Dish, I realized the only way to stop it would be through my bank. I called to find out what account they were going to draw from. I was given the wrong account #. I stopped payment on the wrong account at a cost of $30. I was able to call the bank the draw came from and have the debit reversed, at least for now.

What I was most upset about was the draw from my account, as they drew at the same time my rent was due causing problems for me and my landlord. Also in a free market, the consumer has a right to choose which company provides a service and Dish generally only has 3 to 4 competitors in any given market. Is it so hard to compete that you have to scam your customers?

DISH TV forged my signature and initials. I have a taped conversation with the DISH Network representatives in regards to this issue. They acted like it was no big deal when I asked for something stating that this was not my signature. They stated they would send a copy of my driver's license to their legal department, showing it wasn't my signature but they couldn't guarantee their legal department would even acknowledge it was forged by DISH. It is all on my digital recorder with their permission that I record it. I will be pursuing this as forgery of a signature is against the law!

My wife and I obtained this service in July 2011, and we were informed by the salesperson and installer that there was no contract. About a month ago, I decided to obtain DirecTV with the special through AAA. I was informed that disconnecting Dish would cost me $300 because I was on a contract. Immediately, I notified your office that I did not have a contract and was informed that I did. I asked for the contract to be mailed to me, and Mr. Paul ** did.

The contract was not signed by me. It was not my signature, and I called your office and spoke with Daisy ** at 303-940-8600 x52476. She asked me to fax a copy of my SS Card, my passport, and FL ID with my signature. I did fax all these plus a copy of the contract with a fraudulent signature to 303-723-2063 more than a week ago. I have not heard from Ms. Daisy or anyone else in your organization concerning this fraudulent issue.

If this issue is not addressed immediately, I will seek legal assistance and call the newspapers. Please get this issue taken care of immediately. We wish to transfer to DirecTV without an issue of $300 with you and to be allowed to terminate our service. Thank you.

Dish dropped our local channels without any prior notice. Half of our local channels are gone with no promise of them coming back on. I know many others are in the same situation. The contract states that they have the right to change programming at their discretion. Great! What it does not say is that they can completely drop major network channels that carry local channels. Of course, we switched to cable and they want to charge a $220 early termination fee. They did not honor their contract. We need to lobby together and change this.

Well, I set up with Dish Network. They came in and hooked it up right away. About 3 days later, the satellite was cut off. I called to ask why. Apparently my 200 dollar down was "not" received via check over the phone. However, my account showed that 200 dollars had come out of the bank. So I cancelled on the spot; they were not going to receive an extra 200 dollars on top of what already was taken from my account.

5 months went by with nothing until one day I checked my bank account seeing a 420 dollar transaction pulled out without my authorization. The transaction was processed by none other than Dish Network. After speaking to representatives, etc, I have found the same answer. Although you only received 3 days worth of tv service, your contract binds you to an early termination fee of 420 dollars. No heart, no apoligies there wasn't even a sign that the company or their employees cared as to how much they inconvenienced me. It's my problem, irreguardless of the little time I received their satellite services. I am paying ultimately 420 dollars for 3 days of satellite TV.

For all of you out there, go with DirecTV. Don't trap yourself with Dish. I don't know how rare my case is, but this should never happen. It's wrong in all ways possible.

I switched from DirecTV to Dish. I was immediately unhappy with Dish. The picture quality is poor, rendering my investment in an HD TV useless and the guide functions are very slow. It's a catch 22. You can't try it before signing a contract and if you sign a contract you're locked in. The bottom line is I am not getting what they verbally agreed to provide but as mentioned they're a big company with a legal staff who have me trapped. It's a poor way to make (not earn) a profit. Sadly, that's how business is done in America today. It's the "tricked ya" business model. Capitalism would be great if there was some integrity involved. But, apparently, those days are over. I'm glad I don't have kids. The future is bleak.

I signed up with Dish Network in March of 2010, the installation guy comes out to the house and mid way, his supervisor does as well. His supervisor is all over the guy telling him what to do and bossing him around, why? I wasn't sure. When he completed the installation, I signed the installation form and asked how much did I owe - he said nothing.

Last week, I called and spoke with Camile about cancelling my services. I am moving in with my boyfriend, and well, dish is out - cable is in. So Camile clearly did not want to continue the conversation with me because I became heated instantly when she told me there would be a cancellation charge. So, she transferred me to their "executive supervisor."

Mark ** was his name. Still upset, I explained to him, I was not upset with him, but the fact I have been screwed into a contract which I never signed for. I did not mean to be so frank with him. However, I have kept the services well over a year + and it was just no longer a need because I would be moving. I then explained, there was no contract and if he was going to charge me a cancellation. I want a copy of that contract. He said he did not have one on file. Well, gee. I wonder why. He then proceeds to tell me that he is going to check into the field office and if he cannot find a copy, he will go ahead and credit the cancellation charges.

By the way, over 1 year ago, the attempted to tell me I needed to sign an additional two year contract to change services when I moved. Well, I never did, and they knew it.

I've already filed a complaint with the BBB. I am highly upset, but overall if I do not have this resolved appropriately. Guess there are other options out there.

This is a perfect example of why people are so fed up with corporate greed and corporate rape. All the loopholes are in their favor. A contract from Dish is a one sided joke. Don't waste time trying to talk to them. It's not worth the time and energy because in the end they are unfair scammers. They promised a set price and it just kept going up and up. They agreed to give a credit but did a debit instead. What a joke. They continue to say I owe them money but I cancelled any credit info. At this point, I could care less about the threats they make on my credit. That's the joke that helped get us into this mess. Where are the law makers? Surprise, being paid off by the lobbyist so this corporate greed can continue. Until when? They say 2012 has a lot of changes in store for us.

I appreciate the resolution of the gift card promotion issue. I have been told the gift card is on the way, but I am sad to say I have another issue with DISH that stems from the original salesperson who opened my account, and the installer. I was told by both that when I got my new HD TV for Christmas, that all I needed to do was call DISH, and request an HD receiver, and one would be sent to me at no additional cost. They were both very clear on this. I even suggested that I just get the HD Receiver to begin with, but the installer said it would not work with my standard TV. However, he told me that instead of a standard satellite dish, he had installed the newest model dish that is compatible with both standard and HD receivers, so that all DISH would need to provide would be the HD receiver.

When I called your customer service department last week, I was told by the DISH representative that I would have to pay an additional $200, and upgrade my monthly package. I am again disappointed that your representatives in the field seem to be saying whatever they want, to sign up new subscribers and then leaving the subscribers to discover their lies after the fact. I am currently looking at an ad for DISH that shows HD packages beginning at $19.99, but the very small print says that only certain packages have HD. I think this is misleading, and a bad, purposely-deceptive, business practice. HD service should not be mentioned as beginning at $19.99 if you don't actually have an HD package that is $19.99.

With that said, I am agreeable to upgrading my current package to Americas Top 100 in order to get HD service, but I do not believe that in addition to the increased monthly price, that I should have to pay an additional $200 for equipment. That is not what I was originally told by both the original salesperson and installer, and it is not what you require new subscribers to do. I want the same HD For Life package that people who are not your existing customers, are offered. I also wish to complain about Jason, a floor supervisor/manager in your sales department, who refused to connect me with your department, when I spoke with him on the phone. Despite my repeated request to connect me, he said he saw no reason to do so at this time, and hung up on me after I mentioned that I would complain to the Better Business Bureau. I may cancel and let them try and get a fee from me.

I started service with DISH on March 6, 2010. I was presented with the 24 month contract which I read thoroughly. Before signing, I asked the sales rep, Kyle **, what would happen if we move. He then informed us it was no problem. We could take our equipment and transfer the service to continue our contract.

On December 6, 2010, I called DISH to transfer our service from VA Beach, VA to Jacksonville, FL. At which time, they told me I had to pay over 100 dollars to transfer my service. When I told them that was not the sales rep's response, they said it was due to having a prepaid account. I told them I did not want to pay that money to keep service and it was not disclosed in my contract that there would be such a fee (and I read fine print). They are now reporting my credit and have debt collectors harassing me for the "cancellation fee".

I have filed with the BBB who said there is already a pending government action for non disclosure and charging bank accounts. I also filed with the FTC. I am being harassed by their debt collection agency.

I cancelled my Dish Net service end Nov 2011 and was told they would ship me boxes to return the receivers (which I would have to pay for). I did not turn off my auto pay quickly enough and a last payment went out. When I called a couple of weeks later, they told me I had never cancelled and that they would only cancel as of that date. This ended up costing me another $100. When asked how I would know that I had really been cancelled this time, they told me I would get an email. When I asked if I could cancel via a letter or email, I was told not. Call in was the only way.

Dish Network is a nightmare to cancel. I had called to cancel them approximately one year ago as I was installing AT&T U-Verse. At first, I called to ask how much it would cost to cancel as I just completed the year promotion and thought I could cancel. I was told it would cost $15.00. After I installed U-verse, I called to confirm cancellation. I was then told it would cost me $17.00/mo since I still had another year on my contract paying full price. They agreed to place me on hold and charge me $5.00 month for six (6) months, and I could make a decision at that time. If I were to cancel it would cost approximately $150. I hadn't heard from them and then on November 15, 2011 they debited my account for $94.00. I called and I was to get a $105.00 credit toward account, however, I still had to pay another $122.50 for early disconnection (?). I never did understand that logic. They (Sean) was to send me a box to return receiver. I immediately received an email from Dish confirming cancellation and I owed them nothing.

On November 21, 2011, I received a notice that Dish was going to charge my debit card $227.50 for "early disconnection. " On this date, I called Dish (Brad) again and he apologized and said it would be corrected and he would send a box for me to return the receiver.

On Nocvember 26, 2011,I received another statement that they would charge my account for $63.59. By this time I was in tears; I again called (Ann) and she transferred me to her supervisor who assured me that the account would be closed for good this time. I received another confirmation via email that my account was closed.

On December 2nd, 2011, I received another statement that they would debit my account $63.59 on December 7, 2011. By this time, I was so angry, I returned the statement along with copies of all the communications previously regarding my account allegedly being closed legally. I threatened a law suit and I also warned them not to touch my account!

On December 15, 2011, I received a voice mail from Dish (Gary) who claimed he received the mail with my notes and communications; however, according to him, he would be glad to cancel my account; however...he alleges that my account was renewed and he won't cancel it until I speak with him!

How many times do I have to communicate with these people! When I do call, I have to go through their automated system and it takes forever to talk to a real person; and this costs me an hour of my time and each time they tell me they will fix the error. I keep getting bills and threats that they will take the money out of my account. Also, I was to receive $105 credit from one of my earlier conversations and I never heard from them regarding this. I am so frustrated and weary of checking my account constantly because they want to take money out of it. I have been harassed too often and am very tired of it. I shouldn't have to go to the expense of hiring an attorney unless they are billed!

Ordered "Dish" [DishFamily - 24 month agreement + 4 Premium Channels & Encore] on 12/07 to be activated on 12/22. Was Issued two (2) free PPV certificates for setting up online account valid 12/07 through 03/06, two (2) weeks before the account is activated. An email concerning this has received no response.

3. If I pay more than due, I will not get the overpaid back at contract/term completion: http://www.***.html

In view of these facts, I specifically requested cancellation of the account: xxxxxxx, by e-mail. I then telephoned corporate for a fax number to forward the e-mail and was informed that this cancellation must done by word-of-mouth. I indicated that "word-of-mouth" is not valid in any court-of-law in the USA. I was then provided with a US Mail address, not relevant to Dish Network: Echostar Satellite, LLC, Dispute Resolution, PO Box xxxx, ***, CO 80160-9040, to send a letter.

I recently was disconnected by Dish Network for nonpayment. There is a difference between disconnecting for non-payment and cancelling. Learn to define these terms in your so-called b***p contract! We only owe $85, which is fine. I've taken care of that. We were told on the phone if I didn't return the two set top boxes, then we would get charged a fee for those boxes. So I had UPS come out pick them up was only $9 for postage. Dish sent me confirmation that they received their equipment.

Last night, I go to check my bank account they swiped out $280 unauthorized, which will be filed by BBB, my bank and attorney general. I called this morning to check out why they did that. They said I signed a two year contract. I did not. I can't get a contract from them so we signed up for prepaid. Prepaid is a month-to-month basis, which doesn't require a contract. They still insist they can charge me a cancellation fee. I am disputing this and fighting this as high as I can go. They shouldn't be allowed to charge a fee, that is double what the monthly bill is, nearly triple the actual monthly bill. Not to mention, you state the fact that your prices stay the same and out beat DirecTV! Really? Where? I see no charges. Dish Network actually charges way more then my local cable carrier and their service is 100 times better. Their techs actually know what they are doing! I can understand charging for non-returned equipment fee, that's fine. But to charge a freaking cancellation fee on a prepaid service is pretty much illegal, isn't it?

I don't know the legal ramifications regarding prepaid service but I'm quite positive prepaid = no contract! Then to make matters worse, they don't tell you or send you the bill saying when it's going to be taken out. This company is a joke and DirecTV is the same basically. They can take their satellite service and shove it where the sun don't shine! It takes a cold-hearted company to take money out that wasn't authorized to begin with and do it two weeks before Christmas? Now I have to fight the charge, which is crap.

For the bill collector coming on these boards, you can go to hell too! You can get a real freaking job and make some honest money then discuss finances after that. You're dismissed. You're a *** *** that likes to stalk financial message boards and verbally hurt people during sensitive times and you're a low-life for coming here during the holidays, as well. Seek morals and bother people elsewhere. I will be bashing Dish Network for the rest of my days.

Worst company ever. Dish network has the worst customer service I've ever seen. The contact numbers on their website take you to the AT&T phone number 1-800-xxx-xxxx. I needed their commercial department 1-800-xxx-xxxx, also takes you to AT&T. The only way to contact them is to dial the number that they give for new customers. This is false advertisement and they must have a million angry customers that just don't want to deal with the process of getting bounced around to speak to another human being.

My overall experience with Dish is -10. Absolutely the worst experience in my life besides the day my mother died! I have been jacked around by dish for the last 2 years. We have had 6 Dvrs go out usually every couple, 4-6 weeks. The hold for dish averages 45 minutes with a total of over 50 hours on hold for service, when and if you can find their service. We had to exchange units ever time we reset the equipment 2-3 hours and 200 plus hours recorded material. And then you would lose it all. We then begin again with no help from Dish. Lost signal and no customer service. Never buy dish. You will be sorry if you do. Avoid at all cost.

I have had Dish for one week. One week. It is garbage. We have the 250+ Package, plus all of the movie channels. We were told that their On-Demand was the same as Comcast. They promised that they had HBO on demand, this is very important to me, which is why I pay extra for HBO. We also were to get 2 DVR's, also important because my husband plays a lot of video games, and I have to record my shows and some are on at the same time.

So, for starters we do not get all of the channels that are supposed to come with our package. Many are missing. They do not have "On-Demand" like Comcast. We even have Blockbuster movie pass through them and it is garbage as well. We try to watch a movie and it constantly has to stop and buffer. We have also gotten halfway through a movie, then it ended. That's it. No more to watch. There is no HBO on demand at all.

They straight out lied. The tech told me after everything was setup, and I couldn't find it anywhere. We wanted one DVR in the living room and one in our bedroom. For some reasons, the second one could not be put in our bedroom? We live in a 3bdrm, 1,100sq ft. home, not a mansion. Now, it's in my kids room. Ridiculous. You have to watch whatever you are recording, you can not watch what the other DVR recorded on a separate TV. Every time I try to record something it skips it for no apparent reason. I tried to record a movie and it only recorded one hour of it and then stopped.

I want to cancel the service and return to Comcast, but reading all of these stories has turned my stomach. I will get rid of Dish even though I will have to pay the ridiculous $450 fee. It was supposed to save us money, but will end up costing us close to a $1,000, just to cancel and get back our old provider. Do not ever be fooled into getting service with Dish! They lie to get your business, tell you what you want to hear, and then give you the run around. Awful, awful, awful. I would not have even given them one star, except I had to.

I said I had 30 days to try out their service. Due to inferior DVR box, I called the 2nd day to cancel. When Dish conceived I was going to cancel, I got blindsided with a $420 cancellation fee. I was further told that there's no 30-day tryout. After the rudeness, I said cancel & I'll pay. But then I wanted to talk to the supervisor. I was put on hold and hung up on.

After many calls, 1 thing was common: (they said) "You owe us money." Horrible, horrible company. I don't know how they stay in business. And I'm easygoing and a Christian, and they got to me. Remember, you reap what you sow. What goes around, comes around. Bigger companies than you have fallen and closed up shop. So remember that, Dish TV.

The "pro" comments below or above were made by an employee of Dish Networks. I also was taken in by Dish Network. I found a really great rate and it was for "2 years". So I signed up. At the end of the "1st year" my rate started going up. I contacted Dish Network and got they "run around". They told me that the "authorized resellers" are the ones who make up the prices, and there are not responsible for what they say to "new customers". I told Dish Network that I was supposed to be "locked in" for two years at this certain rate, and I had a screen capture of the web site of the same authorized re-seller's price at the time. No matter; Dish Network claims that they are not responsible for what (from what I call) "sub contracted" company say or do.

Basically, Dish Network thinks it has the "so called" right to hike up your bill at any time they want, and when the customer thinks that is wrong, they respond with: "it's the authorize retailer fault" or the "it in the contract you sign". Remember, it's not "your fault", it is the dishonest practices of Dish Network. At one point, the Attorney General's office in Colorado actually set a law suit and fined Dish Networks for the same deceptive practices that they are "still doing" Tell your friends and family, do not use them for any reason.

All I am reading is a bunch of excuses and a bunch of people who did not read the fine print and who did not do their research online or any type of research. If you were to take your time to read and research, then you would know what you are getting yourselves into. Another thing, most of you have selective hearing; only take what you want out of a conversation and roll with it.

There is something called pro-rated charges for services used. The billing does not work how you want it to work and it works how the company wants it to work so before you get on here bashing and trashing a company, make sure that you do your research first. As far as NSF or overdraft fees, it's not Dish Network's fault that you can't manage your finances or that you don't have enough money to support your wants. Get your priorities in order, such as, I would rather feed my family and have money for gas, over watching American Idol!

I cancelled my service with DISH and paid the $200.00 early cancellation fee. I sent the receivers back and received a bill for $26.00--the final bill is due on 25 Oct 11. Today is 17 Oct 11. While going through my bank account, I see that DISH took out $58.00 out of my bank account on 17 Oct 11. For one, how can they take money out of your account when the account is closed, and two, not tell you that they are taking $58.00 out of your account when they send you a bill which says that you owe $26.00 due on 25 Oct 11? A supervisor named Allen just says that it was for sending boxes, but can't explain why I have a bill for $26.00 and why they took out $58.00 out of my bank account. Never again will I use DISH, ever.

I was on a contract for $39.99 and they said that it was a promotional figure. They said that after one year, the price would go up and it was not a lot, only $23.00, which would make the payment $62.99. Well, this morning, I checked my bank account and they had charged me $83.17!

I called them and after a while of speaking with the Customer Service agent, he transferred me to his manager and they said that there was nothing that can be done! Well, I am now extremely negative in my bank with other bills to pay and I have no money for food! I only planned on the $62.99 to come out and not the extra $20.18! I am screwed. I have always made my payments and I have never had trouble with Dish Network but now, because of terrible service and no feelings towards the customer, it makes me want to start shopping again.

I want the difference, that was charged to me, returned and the NSF fee I have to pay my bank, plus any additional fees paid at once!

DISH network was the only TV provider for my language TV channels. They were not cheap but only available on DISH Network. However, I moved from my old apartment to a new house. I moved my DISH network equipment but I previously set up an appointment for moving. Three days later, the network tech never showed up during the designated time of 12 to 6 pm. I called again and they set up another appointment a week later. So I will be 14 days without TV services. Finally, the technician arrived and he put the dish in place and according to the DISH representative all should be free. I received the bill and I found $100 extra in my bill. I called them and chatted with them, they said the technician changed equipment and orbit.

Come on folks, I was there all the time and he never put even an additional screw, but he put new cables and tie-wraps. But the rep said that the tech changed the dish and feed horn. I asked if was that not for a different customer and he insisted that was mine. I asked to talk to someone higher than him. Finally, a strong lady said, "Sir, you will pay the bill or we have the right to report you to our collection agency and you will face the consequences". I asked, "So what about the 14 days without service because your technician did not show up?" She replied, "Sir, that tech is not a DISH network employee but he's an authorized dealer and we have no control over him. Thank you, and I will end up this call". A very strong lady she was.

I did not sign a contract with Dish Network, but the contract was signed by one of their installers. I have been trying since 11/2010 to take care of this and no one will call me back. I have sent over the police report and the contract showing the fraud. And I want to speak to the CEO but no one will help me.

I live in Michigan and have been out of work for over a year. I found a job out of state and informed DISH Network that I will have to cancel my contract because I am moving in with my son in another state. DISH informed me that they have a free moving policy and that if I do not take my service with me, I will be charged the early termination fee. I explained that I will be living with my son, who has service, and that I have no idea when I will be back on my feet.

The service rep put me on hold, came back and said, "Sorry, there is nothing that we can do." I then asked to talk to her manager or supervisor and, of course, I was put on hold for another half an hour, then got disconnected. Customer service? I don't think so. I also don't think that DISH Network has a heart for the "down on his luck" consumer who has been out of work, but still managed to pay his bill. So much for loyalty and a kind heart!

I was enticed to switch from DirecTV to Dish Network based upon mailings and ads that they could provide better service for less. After seventeen months of paying higher rates than promised and monthly calls with promises to resolve the issue, I cancelled my service. They now want me to pay an early termination fee of $120. This is after I have overpaid for their services ($210), and spent hours on the phone. The most frustrating part is their complete inability to fix the problem and then deny any problems.

I had never had DISH before and as a new single mother of three small children, I was lured in by the 12 month promotion with the understanding that after 12 months, the price would increase.

After three months, money got tight so I needed to start cutting back on expenses and called to cancel my dish (which we didn't watch much anyway). The rep told me I would have to pay nearly $400 early termination fee (which I was never told about) because I was in a two-year contract (which I was never told about).

Apparently, when the installer came to my house to put up the equipment and, you guessed it, I wasn't there because I had to work. So I had a friend there to let him in. My friend signed the paperwork, not knowing it was a two-year agreement and I by no means gave him authorization to sign anything on my behalf.

So, as of now I have cut my program back to the lowest possible plan and am seeking legal representation to file a civil suit against them. Don't use this company, they are just bad business!

On September 11, 2011, I inquired about the Dish Network for availability, cost and et cetera. I was assured that they have the programming options that I needed (I only got cable again to be able to get Showtime On Demand for one thing), and because of the prices (they were the lowest) I was kind of pushed for an installation date of the next day (a Monday). The DVR would not work unless it was plugged directly into a wall outlet, and because of that the installation technician went through over five hours of trying to figure out why the receiver would not be acknowledged. I am not happy with that either. Surges happen all the time here. Well anyway, once I finally figured out how to operate the remote control and et cetera, I found out that I could not get Showtime On Demand after all, and this was the very reason I sought out getting cable, since Showtime requires a cable/satellite subscription.

I called immediately after finding this out, and I was given the runaround. I was on the phone with people who could not speak proper English, or could not be understood. I begged to talk to someone with a working headset and who were understandable. In fact, a supervisor told me that they do not have Showtime On Demand and that it is Showtime's fault, not theirs. I wanted out of my contract. They said, "Too bad, so sad, were rude as all **", and they hung-up on me! I am now seeking legal action to get out of my contract. It is so that it would not affect my credit score, that I had worked so hard to repair after a bankruptcy over fifteen years ago.

I got Dish when I had a roommate who was supposed to pay half the bills. When my roommate stiffed me for three months' rent, I had to move in with friends for two months just to save for rent deposit. Dish would not let me out of my contract. They put my account on hold.

When I found a small place to live in, it came with free cable and they still will not let me out of the contract. They want $367 to cancel the contract or I still need to pay for the Dish even though I can not use the service now.

I can't help that I no longer have a roommate or that I had to live with friends. My financial situation changed but that is life. How about using some common sense? Also, free movies can take up to two days or more to download. Pay movies download instantly. I feel I am being taken advantage of.

When I signed up for my Dish service in Sept. 2010, I signed a two-year contract to get the lower rates. So I just passed my 1 year anniversary date and my bill has increased form $31.82 a month to $47.82. Then in Jan., the discount they gave me for harassing me on the phone (with promotions) will run out, so then my bill will be around $58.00 a month. Some rate lock-in, right. Their customer service is rude and very useless to talk to. They know there is nothing you can do because you're locked in for 2 years. And if you don't honor your contract, there are many fees to pay for that. All in all, I am very displeased with their service and in Sept. of 2012, I will be changing to DirecTV. Dish is a customer ripoff and I will tell everyone who will listen to me.

I had used Dish Network for about 4 years now. I cancelled the service this last Monday because of the larger monthly bills. I was told I had to take down their equipment from my roof. If I ask them to do it themselves, I have to pay $95. All right, I will have a friend take it down.

Also, I received an email from them to let me know that I have to pay $15 to ship their equipment back. I called and asked why was that and whether it was clearly said on the contract I signed. I was transferred 7 times and after 1 hour and 23 minutes, I finally talked to this Chris person. He told me he's an executive officer at #52543. I asked for a copy of my contract. He said I should be able to look it up online myself. I said, of course, I cannot because they had blocked my access to my account. He said too bad then and that this is their company policy. I asked if he is aware what consumers say about his company. He said of course, "but that's only 'some people' talking, he can't control it." I told him my concerns and he said OK.

Is there anything I can rate less than one star? Maybe in a scale from -100 to +100, I would rate them -100000. They are worse than any of the companies I have dealt with.

After several years with Dish Network, we cancelled our service and got a better bundle deal with cable. Here in the midwest, cable is more reliable with the poor weather, anyway. My wife always paid extra to Dish in case we ordered movies and such. When we cancelled our contract, we had a $50 credit on our account from over paying.

We were sent two boxes so that we could return the equipment. The $15 per box, I thought, was a reasonable. I mean someone has to pick it up and deliver it so there is a fee but when my wife called to find out when we would get our $50 back, we were told that we would not. They said that they do not return over paid money, even though I was told that we would initially. They keep it in case we decide to ever return to Dish Network so that it can be applied to our next account. She went to the top supervisor and that is what was said.

I think this is stealing. Its our money! Sure its only $50 but its ours. We overpay other things like utilities, internet, home security, etc, and never have had that happen. I will never recommend Dish to anyone because of their service, it's just ridiculous!

On 9/16/2010, I ordered Dish Network through the internet. I signed up for a 2 year contract with America's top 120 free HD total with taxes for $32.31 on autopay. It never mentioned in the contract that Dish Network can raise the price anytime they wish. What person in their right mind would give a company a credit card and allow them to raise the rates. After 5 months, they raised the rate and then after a year they doubled it, with my credit card, they have the ability to raise it anytime they wish.

I never sign a contract that would allow them to have an open invoice. I have my copy of contract when I ordered through internet and they charged my card, before it was even installed. It never mentioned in the contract that they have the right to raise the price anytime for any amount. I guess if they told you up front, nobody would sign such a contract. Beware of this company.

After paying the bill on August 25, I never received a service. I called several times and didn't get any help. I asked for a refund but they refused to help. How do I get my money back?

After trying to cancel their service more than once due to increase in rates, which I was never made aware of, I was told that I had signed a two-year contract. I did not recall ever signing a contract so I asked for a proof of this contract. I was mailed a copy with a falsified signature. When I called them about this, I was told that I had to provide proof of three signatures previous to the contract date showing that it was not my signature. After over six weeks of not hearing anything, I called again and I was told that it was, in fact, my signature. I dispute that because I am most certain that that is not my signature.

I am writing to you to explain that I have cancelled my service at Dish Network. I have done so for the attached two reasons, sent via email the day I cancelled the service. Basically, your product was misrepresented not once, but twice.

As a result, I am not paying the $420.00 cancellation fee. If I was told that my local channels would not be available in high definition upon ordering, I would have never selected your service. Then, I was told by the installer that the receiver had its own power surge protector and it obviously does not. (He would not plug into the available power surge protector, instead plugging it into a wall outlet). We had a power surge today and the receiver will not work.

Again, I am not paying the cancellation fee. I know that it will be sent to collections and it will ultimately affect my credit score. But, your company did not represent your product in a prudent manner, twice.

After four weeks waiting on Quest to install a simple phone line, I called Dish to see if any faster. Dish said yes within two weeks and stated to sign up now and that I can cancel anytime without charge up til the install date. Four days later, Quest came so I called and cancelled Dish Network. Dish even said that no work order had been generated yet so all is good, no charge. Now a month from that, Dish sends me a bill for services from the sign-up date to present and it's twice the introductory rate. They find no record of a cancellation and the bill is due.

I had Dish for only four days and I never used their service. I am getting nowhere removing their bill from my name. "Cancel at anytime, under no obligation." They are liars! Of course, they can't find record of the cancellation call.

The Dish Network bill goes unpaid and delinquent against my name. I'm frustrated and angry at their deception and tricks to keep people in their billing and forced money from even the non-consumer! I will not pay for what I have not had or used!

Dish network is charging me for an early termination as my employer sent me abroad for a year, traveling and staying in hotels. I cannot re-install my equipment. I was informed by the Dish Representative that I would be released from my contract with them, with no penalty.

Liars! They are extorting $350.00 from me or I'll face negative credit ratings. I returned the equipment and paid for service received up to moving date. I discussed the situation with the Customer Service Manager, Dana ** 720-514-8555 ext 80026 and reminded her of the customer service policy, as explained to me upon setting up service. She did not care and was rude to add insult to injury.

This is extortion and should be publicly denounced. Dish should suffer financial penalties for their misleading policies.

On Friday, August 12th 2011, I called DishNetwork and cancelled my subscription. I was told that I had to have their rented box back to them in ten days from the day I cancelled. They said that they would send me a shipping box with an address label to return it to them. If I did not have this to them within the ten days, they can charge me $400. I asked them to give me the address of where I can send it and I would send it right out to them instead of waiting for the shipping box that they are sending. I was afraid that it would take too long and I would not have the time to get this rented box back to them in the ten days they require. The woman I spoke with would not give me the address. She said that I must wait for the shipping box they will send out. I asked if I could just bring it somewhere and she told me no.

It is now Tuesday and four days into the tenth and I have not received any shipping box from them. I cannot be held responsible for getting my dishbox back to them in such a short amount of time. How can they get away with doing this to people? Needless to say, I am very stressed over this and worried. Can they even do this legally?

I have 120 HD channels as part of my package. Suddenly, many of them disappeared. Until I found time to call Dish Network, I didn't know what was going on. Apparently they switched the satellite on, which these channels are carried out and needed to send someone to fix the issue.

I don't know why that is my problem. If they cannot implement a non-disruptive solution, why do I have to pay the price? At least they should have realized that I am not getting the channels I am supposed to and are willing to compensate me. But the manager I spoke to was very rude and said they cannot compensate me because HD channels are free. Hello... It is a sick joke.

I am paying for the 120 channels (120+ package, an international package along with DVR fees) and added HD for life option initially as part of a promotion (again using my money). So I am entitled to get HD channels. If they don't show up, Dish Network cannot just simply say you don't pay for them.

I canceled Dish Network's service back in 2005. I called in August of 2010, because I found a collection account from Dish Networks for $500.

When I called Dish Network, I was told that my account was in good standing and I paid in full. The amount due was because the equipment was never returned. I was never mailed a box.

Needless to say, I was told to send the equipment back, which I did in August 2010. Now it's August 2011, and the money due is still on my credit report.

I called Dish Network again and I spoke to Brenda (**). She informed me that the equipment was received, and she would reverse the charges. However, I needed to pay for 2 months of services as my account was past due, and I never paid my past due amount. I informed her I canceled the service, but she informed me that I still needed to pay this amount. I then spoke to Brian (id# **) and he told me the same.

I don't know how a consumer can protect themselves from fraudulent practices such as these. I canceled my service and they never canceled it. I see through the number of complaints that I am not the only one this has happened to.

Called Dish Network July 28th 2011 about canceling service in the near future. I was informed that I was " not " bound to any contract at the time of the call. After making arrangements, I called on August 2nd to cancel the service. I was informed that there will be a fee for canceling service , even after being with the company for 2 1/2 years!!

I am being harassed by Dish Network.

I canceled service on 7/25/2011 (can't afford service any longer), received an e-mail confirmation of cancellation. I received a final bill on 8/2/2011 and it stated my service was terminated due to non payment and the balance due ($12.79) must be paid immediately to avoid this going to collections. A "we will do anything to get you back" advertisement was also enclosed with this.

I then received a call today (8/3/2011) reminding me to send the receivers back in the boxes they sent me. Those boxes have not had the opportunity to arrive yet, they should be delivered today.

I have been with Dish Network for about 15 years and had every intention of going back to them when finances improve. That will never happen now. I am being treated like an irresponsible person. All I did was cancel my service. I called the headquarters and spoke with someone and got nowhere with them.

After much promotion of Dish Network, I changed my service of ten years with DIRECTV.

The programs and remotes are no comparison to DIRECTV. After three days, I requested to cancel the service and they will not cancel the contract. The product is so inferior that I will have to pay for the cancellation because I cannot bear to use their programs. These contracts should have at least a twenty day trial period.

First off when I first signed on a couple years ago, Dish charged me $5 a month for not hooking up the receiver to a phone or ethernet. I refused to pay and threatened ending the relationship. They acquiesced.

Now when according to the papers when the system was installed, I had initialed the spot for a one year contract Dish instead of 2 years. When I moved to DirecTV after one year with Dish, they dipped into a closed bank account (28 days closed US Bank) where I had never set up auto pay or authorized any further payment. They charged $214 to this closed account. I had payed diligently in the past but only by actually arranging the payment manually.

The early termination fees are ridiculous; they charged my friend's credit card automatically for $220.00.

Dish Network has set me on fire today. I canceled my service after two and a half years, because Direct TV offered me an incredible discount. I fulfilled my two-year contract and I am more than willing to give their equipment back; however, I refuse to pay $15 per box. I do not see how it is my responsibility to pay for this shipping cost.

I contacted Dish and I was switched around to four people and finally got a hold of the executive branch and he informed me that it was their policy and that I signed a contract stating that. I said to show me a copy of my signature with that statement; I informed him that I had the original contract on hand. The only agreement I signed was that if I was in fault of my two-year contract, then I would be responsible for shipping. I fulfilled my contract. It also said that it is my responsibility to return the equipment in good condition within 30 days of cancellation. He laughed and said, "exactly we don't state what you will have to do, we simply state it is your responsibility to return the equipment." I said, "I am more than willing to drop it off at the nearest Dish location." He said that they will not accept it and I will be charged for the equipment. I said, fine then I will have all the boxes pulled together; I will even climb a ladder to get your part off the satellite and they will be sitting on my front porch, come and get it, my responsiblity is fulfilled, you know where the boxes are. It is on my front porch and it is now trespassing on my property. He hung up on me.

I think this should be illegal, if it is not already illegal. I never signed any documents stating that I would agree to this charge. Dish Network made a lot of money from me, and to do this to me is so sorry. This is making a lot of people very angry. I could understand if I didn't fulfill my contact, but I did. I could have switched months prior to save money, but I didn't, because I wanted to fulfill my agreement with Dish. How sorry of a company to try to nickel and dime you once you cancel. And the worst of it is that every two years, Direct TV and Dish network send me something to make me want to switch. It's a game for them and I play the game. I more than likely would have switched back to Dish once I was done with my agreement with Direct TV; because the initial yearly cost is worth it. But this has made me so angry that I will not switch back to Dish.

I will eventually send the equipment back, but it will cost Dish Network $15, per box, in letters and lawsuits, before I do.

On 4/24/2010 I called Dish Network to see what the gimmick was for a flyer that we had on the door for over 120 chanels for only 24.99 a month. After speaking to the representative he asked for my drivers license number and Social security number. I asked if they were going to do a credit check he explained that that was their policy for the promotinal package being offerd. I told him thanks but no thanks I'v been working to repair my credit and im just to a point where i had nothing on it and wanted to keep it that way as we are planning on buying a house. Television wasnt worth losing points from my score.

He then went on to try to tell me that it would only be temporary a day or two it would appear and in no way would it affect my score. I knew better I explained the whole procees about a Hard Inquiry and how long it stays on your report etc. Then told him to have a great night and thanks for your time. He then told me i could still get the same deal without them running my credit. I would have to pay a $99 activation fee and a one time charge of $50 and they would not run a credit report for the service. If i let them run a credit report we would avoid those fees. I asked him several times if I pay the $150 in fees you wont run a credit report? He clearly stated no we will not. I even flat out told him i am NOT giving permision for my credit to be pulled. I then asked to speak to a superviser just to make sure that if I paid the $150 in fees that my credit score or any information as to my credit would not be pulled. The superviser verified that what her agaent had told me was correct.

Englewood, CO 801125905"

I immidiatly called Dish Network I Spent hours on the phone with many diffirent agents and supervisors after i had spoke to the same floor superviser for the 3rd time in that day he finally listened to the call and admited he did not know how to remove it from my credit history that the Hard Inquiry was made. He then reffered me to call their coorporate office at 1 (720) 514-8555 I spoke to a manager by the name of Efren ID # HEM he asked that I fax a copy of my credit reports to him at his personal fax number and that he would look into itand get it resolved. I printed them out took them down to the local Sir Spedy and faxed it over leaving with a confirmation that the fax was received. I have since never heard from him or from any other person and no representative is able to resolve this.

I have left several messages on his personal ext. 80560 and have never had one call in all this time. Not wanting their service after being deceptive with me i was informed that if i cancel their service for each month that i had remaining i would be charged a fee. I was quoted just under $500 for early cancellation of the contract. Not wanting to damage my credit report or pay $500 on top of the $150 i had already paid i decided that I would ride it out and as soon as the term was up I would take by business else where. Over the course of the last 13 months I am continually amazed at the audacity this company has. Several times i have incurred increases on every single item on my bill. Recently this happend yet again! I decided to change the HBO and SHO that we had subscribed to wich wasnt part of the promotion.

Choosing to keep HBO and not Show Time decreased our bill. I paid the new amount on 05/16/2011 wich was not due untill 05/27/2011 for our service period beggining 05/28/2011. Opened up the bill and surprise another charge my bill is still $109.00. I call and the representative just puts me through all their loops again! Even doing the math together and adding all the fees up he still quotes the balance due. Though clearly it does not add up the same way. He then says its only a $12.97 diffrence and the total amount due before the 28th is $109.00 to continue service for next month. He then goes on to inform me it does not include a $25 fee for changing my service and that that will show up on next months bill. I quote what it says online that that fee only applies when changing service within 150 days of adding it and that that does not apply to me because its the first time i have made any change to my programing since signing up for their service. He replies oh it will only be a $5.00 fee. I say no that charge is only for changing service within your first 30 days of adding it. He replies sorry mam for the confusion. Your total bill is $109 would you like to make a payment now?

Their have been other instances like this one and I am sure this will not be the last. Dealing with this company is beyond me. Never have had any company or heard of any company treating their customers in any way shape or form this way. Dish Network has no ethics at all.

First of all, this is the worst company ever. What have they not done? Their system mover for free is a joke. At the end of our lease, we had to move. We were told when we purchased the system that it would be free to move the system. We addressed this concern when we signed the contract since we would be moving in less than a year. We already had to pay $100.00 to get the system installed and didn't want to have to pay again. They assured us it would be moved for free. I called them to have the system moved and they said to just leave the dish there; I advised them that I am renting and I can't leave the system here. They said, 'Fine. Take it with you then.' I told them I needed it moved. They said I would have to move it myself and there would be a $100.00 reconnection fee.

I said, 'No, you said it was free to have it moved with your dish mover.' They then claimed that because I was on a prepaid account (which they never told me), I would be charged a $100.00 fee. I argued about this and got nowhere. Finally, they come out to "move" my system ($100.00 later) and the guy didn't even know what he was doing. My husband had already installed the system. All this guy needed to do was to key in the service, but he couldn't even do that. He was there well-over 5 hours, banging around keeping my children up; then he comes and tells me he doesn't have the right tool to "peek" the system in. He said his broke, and they are too expensive to buy so he says he will have to go borrow one. Are you kidding me? So, he leaves my home, comes back about 45 minutes later; and at that point, it takes him less than 30 minutes to "peek" in the system.

Then in Feb 2011, they come out with these free Starz channels the same time they increase my bill. **? I call them and question them why my bill was going up if I was locked into a contract for 24 months? They indicated because my promo only entitled me to $14.99 off my bill for the next year. When they increased the price of the package, my promo didn't cover that. Therefore, I am responsible for the difference. Huh? I thought that is why you sign a contract, so your bill can not go up during that allotted time; and they give me this ** line? Most recently, I was late on my payment by about 15 days. Of course, they shut off my dish, which is fine. I paid the bill and noticed my free Starz was gone.

I called the company, and the guy said, 'Oh, yes. I see you were receiving our free package to help us celebrate our 30-year anniversary but you lost it when you fell behind.' 'Excuse me, I thought it was free with no clauses because you were celebrating your anniversary, so any customer that had service got it for free.' The guy seriously tells me, 'Oh, no. If you miss a payment or pay late, you lose this promotion.' -- which is yet another lie from this company. I have had nothing but a bad experience with this company. I would rather pay Direct TV the additional 5 bucks they are asking for and have them provide me service. I know what the extra money is going for. It's called customer service. I cannot wait until this ** contract is up.

I have two Dish systems, when I setup the installation of second system here in Florida I was told by customer service (telephone Conversation) I would receive promotional benefits for three months (free channels) and a year of reduced cost, also whenever I traveled back to my residence in Kentucky I could 'pause' my system in Florida and also pause my promotion package theoretically I could get a year or more of package because it would pause also, costing only $5.00 per month while in 'pause' and I could do this as often as needed. First time I paused the system in Kentucky while in Florida, no problem.

When I called to pause system in Florida, going back to Kentucky problems started, after being in Kentucky for a month I received full bill for Florida Dish as well as full bill for Kentucky ( both accounts are the same features). I contacted customer service online chat (you can save conversations in chat, not on phone).Contacting Nigel he informed me they had no record of pause on Florida account. When I sent him transcript of conversation of chat with Max at customer service, he tried to tell me I disconnected before order was completed. However the transcript clearly shows that Max stated he had paused my service in Florida, and asked if I needed anything else.(Max: Phil, as your requested I have activated your account.

Max: Thank you for chatting with DISH Network, have a wonderful evening! ) Nigel ignored the transcript. He then informed me his "supervisor" was looking at my account (still ignoring transcript).

He then transferred me to 'loyalty customer service' where I was put in contact with Robert, again I sent him my transcript of chat with Max. He then told me that I had talked to him on 5-11 and he had concluded not to pause the account because I would loose my promotional benefits I again reminded, him and sent him the transcript of 5-12 with Max he then agreed that the system should have been paused, and I would loose promotional benefits ,regardless of what I had been told previously. Which would still be cheaper than paying full billing for two accounts. He then told me I had to give 30 days notice to pause an account, to which I told him I had not been informed of previously, then told him when I was going to pause the system in Kentucky, 30+ days in advance,(from transcript "Robert (ID: GCN): You will need to call in and request for the account to be un-paused. Also, pause can only be set up at least 30 days in advance. ") Finally he conceited to the Florida system should have been paused and I would receive credit for that and only be billed the $5.00 fee. He then informed me that "Robert (ID: GCN): Account will be restored to pre-DISH Pause services automatically after 6 months. If you choose to restore services prior to 6 months, you will need to call.

By pausing your account, an credits or offers currently on the account will be forfeited. Currently you are receiving $20 off for 12 months, the protection plan free for 6 months, Playboy free for 3 months and, Showtime free for 3 months .

Robert (ID: *): To use pause it does cost $5 a month. An account can be pause immediately or, up to 30 days from today(or the day you call/chat). To un-pause an account we can only do it the day you call/chat.

Robert (ID: *): We are not able to send one out. "

in DISH Pause." in their receiver manual supplement showing charges. anywhere on their site.

I had been a subscriber of Dish Network TV service for several years through a bundled package with AT&T. When I saw Dish advertising the same package for less than I was paying, I called AT&T (because I paid them for my satellite service) and was told that indeed they could save me money. The catch: AT&T no longer partnered with Dish but now used Direct TV.

I accepted the new offer because it would lower my monthly payment. I was told to be sure to call Dish to let them know I was stopping my service with them. When I called Dish told me I would have to return all the equipment including a part of the satellite dish on the roof and pay to ship it back to them or be charged. I probably would not have said yes to AT&T had I known this. It is unsafe for me to climb up on a two story roof not to mention the inconvenience.

When the technician for Dish Network came to my house to install the dish and have me sign the 2 year contract, He came inside and said that he was out of 2 year contracts and would come back the next day with one for me to sign. Well that came and went and I had not signed a contract. So recently I became thoroughly unsatisfied with their service so I asked for a copy of my the non-existent contract that they claimed to have had on file. I was then told to wait 10 days for it to come in the mail and they had put the request into their system. So 10+ days came and went so I called them again, This time I was transferred 4 different times and had to explain the story each time until my call reach the Executive Resolution Dept or some joke along those lines. They told me that the previous request was a made and I should have it, So they verified my address and then requested for it to be sent again and told me to wait another 10 days. The woman also gave me her direct line and extension to call next time.

So once again 10+ days came and went and still no copy. So after multiple attempts to reach "Ruth" in the Executive Resolutions dept at her direct line with no answer I decided to just call the normal number to talk to anyone. This time I was at work where their is a fax machine so I said I want you to fax me a copy of my contract now. I said how soon can I expect this to come through. Their response was that they put in the request to fax it. REALLY? Do they need to request in the computer to do everything? They also stated that the status of the issues is that the yarte being worked on. Furthermore I was told that if and when I received the copy of the contract that if I didn't feel that the signature was mine then I would have to copy my State ID or drivers license to the contract and fax it back to them to verify the signature. Are you kidding?? So I have now sent a complaint in on there website explaining all this and stating that I wont pay a cent until its resolved and I want refunded from the date of my first request until the day I get it shut off. which had been an entire month now. So long story short DISH Network sucks and from this day forward will tell everyone I know to never go to them. I mean seriously, they make Comcast look like Saints

Dish Network Corporation defrauded my senior citizen father in an organized scam using deceptive trade practices. In July and August of 2010, through misleading marketing ads and deception, Dish Network and Authorized Dealers targeted my retired senior citizen father, who is a senior citizen in good standing within our community and a longtime Time Warner cable customer, for their promotion of $24.99/month for America's Top 120 channels (for 12 months) and the remaining 12 months with the price being locked in at $39.99) to join them by signing, under duress and deception, a contract after the Dish system was installed. A complaint was made on that day to the authorized dealer and Dish Network.

On January 5th, 2011, as a new customer under this promotion, my father contacted Dish Network for advice if there was any option that he could freeze my account by holding it while we were on vacation (a Hindu Pilgrimage in India) and resuming it when we got back. Dish Network advised Dish Pause as the best option, stating that it would only cost us a $5.00 monthly charge for Dish Pause duration. The account would remain active and resume back when we returned. (Note: Dish Network did not advise that it would forfeit our $24.99 rate and our lock in rate for the remaining 24 months of resumed service). They knowingly omitted this piece of key information.

On March 11th, 2011, I contacted Dish Network to resume services and shockingly found out that the previous promotion was forfeited due to Disk Pause and the terms of the promotion had been changed. My monthly bill now was almost doubled from $24.99 now to $44.99 for America's Top 120 package. We protested to Dish Network on why they did not disclose to us on January 5th. They were apologetic but the situation was not resolved. They did not resume my original service due to the situation not being resolved. On March 12th, 2011, again, I contacted Dish Network, verifying and stating my original pricing before service is resumed. The issue was resolved and my original service was resumed at that original promotional pricing of America's Top 120 package that I had before.

On April 6th, 2011, after checking my bill and noticing that prices were doubled and overcharged, they have removed my $24.99 monthly price ($15.00 remaining monthly credits from the $39.99 per month) and started charging me a $44.99 monthly charge, plus advanced monthly charge for the same amount which is locked in for the remaining term of the 24 months of the promotional months without the promotional pricing that I had signed up for. I contacted Dish Network. They stated that my original agree- upon promotional price was forfeited. Again, I complained and protested. I related the current dispute of overcharged billing and what the current bill should be. Also, I advised them that the future automatic withdrawals, if not corrected with the promotional pricing that was agreed upon, will also be overcharged and be in dispute every month.

On April 9th, 2011, he sent a letter of complaint to Dish Network and their Corporate Officers via email system. On April 9th 2011, I received short email reply stating that the complaint has been addressed without any proper explanation in their deceptive trade practices against senior citizen consumer by wrongfully charging. Since then and until now, Dish Network is continuously violating my senior citizen father and enslaving him with a bogus contract with their wrongful practices. Complaints were made to the FTC, BBB, and Attorney Generals as well as the Credit Card Company. They seem to operate with Immunity from sincere federal prosecution.

Again, my senior citizen father's rights were violated. He is a victim and is continuing to suffer in health and welfare due to Dish Network's scam. He is a responsible consumer, and we have done everything reasonable to resolve the dispute. I expect the government, using all tools necessary including the Rico Act under organized crime, to prosecute the Corporate Executive Officers and employees in criminal prosecution. I also hope that Consumer Organizations/Pro-Bono Legal Councilors defend and protect senior citizens/minority consumers from predator corporations such as Dish Network from any fraudulent and deceptive trade practices in their current, past, and future actions. This is organized crime perpetrated by Dish Network Corporation and their policy directed by their corporate officers. The company is getting away with it from my father and many other consumers.

the apartment for the other tenants to use. This seemed like a good approach, if we assume that the new tenants could call up and transfer the boxes to their account.

understood the frustration and continued to repeat "You have to call Sales."

Then they proceeded to hang up on me, after I asked to speak with his supervisor and/or file a complaint. When the new tenants tried calling, the responses that they got were that Dish can't do anything, unless they have my information--no help at all. One would think that Dish would be more than happy to help facilitate this process, thus making new customers happy and acquiring new business.

I don't think I've ever logged a complaint this formally at an organization. But the experience warrants it in this case. Dish should take a closer look into how customer service is treating its customers. And maybe, even find a way to streamline their processes.... I wanted to make sure everyone is aware of this issue. All I was trying to do is connect Dish network for a new customer--the lifeblood of their business!

On 4/18/2011, called to cancel service as of 5/13/11. I was told by Ron that they would send out boxes to return receiver within 7-10 business days. 5/2/2011, talked with Keith since haven't received boxes yet and he said he would send out new ones for the return. 5/6/2011, I received boxes and called to ask a couple questions about returning the receiver and to verify the return address. Spoke with Nancy and apparently my order to cancel service was cancelled when the new boxes were sent out. She told me when they resend boxes the order gets cancelled but the technician should go in and resubmit the order for cancellation. She again put the order in to cancel my services. She told me when I get the new boxes to disregard them.

5/10/2011, received online statement for new billing. Called and talked with Hugo who told me even after the credit was issued due to the cancellation, the computer couldn't read a future cancellation date and automatically sends out a new bill. He told me he issued credits. Ee will see.

What this seems like to me is that, Dish Network tries everything they can to bill people more than they should. Not really sending out the boxes to return equipment so customers get charged for not returning. Then cancelling a cancellation request saying it is how the computer does things. So again you keep getting billed. Then getting told computer can't read future cancellation date so customer gets billed for service they won't be using. Seems to me that Dish Network just hopes people will pay the money thinking they owe it.

On Dec of 2009, I made a verbal contract on the phone with Dish Network to install the dish. Our verbal contract was for one year and $59.99 per month. I questioned how much it would be after one year, and they said that it will be $79.99/month. On December of 2010, they increased my monthly to $97.52 and some of the channels were cut off. When I called to complain about the premium and changes on the TV programs, they denied about the fees so I decided to cancel but, they told me I have 2 years contract. I said that if i had 2-year contract, my monthly fee should have been $59.99 for 2 years. Unfortunately, I couldn't do anything , so i canceled my contract and paid the penalty. Then I brought the complain to the Attorney General's Office and BBB, but they didn't do anything about it.Of course, as I have read in AARP magazine, BBB support companies since they pay fees. I just need justice and the companies that misrepresent themselves should pay for it.

Dish Network is a huge scam artist! I had been with DirecTV for over 20 years and have no problems with customer service, technical or anything else. I did have a problem with their constant rate increases, so I thought about changing providers to Dish. Now I truly wish I had not done so.

I called Dish to inquire about certain questions I had before changing providers. I spoke to a CSR for new accounts; explained to them how I wanted the system set up (4 room, 1 HD DVR, 1 Duo Mode HD, 1 Single mode HD). I was assured by customer service that it would not be a problem to have their system installed in this manner and that I would receive a SlingLoaded 922 HD DVR so that I would be able to access the system on phone, laptop, computer, etc. The broadband connection would be installed & set up to allow for offsite connection & obtain the additional features on Dish. CSR went on to say that I would receive 3 months free "movie" channels, 3 free months Showtime, 3 PPV coupons & a few other items free. I agreed to the set up & installation was scheduled.

I was at work when the installer showed up at my home; my girlfriend was at home though. The installer came into my home, surveyed the house & made comments that it would be better to be installed the way he wanted to install it. He proceeded to install, putting in (2) Duo Mode HDs to control all 4 rooms rather than installing it the way it was agreed to. My GF called me to tell me how it was going & what was installed. I tell her that it's not the way it was suppose to be done & how I was told it would be done. She talks to the installer & he tells her that the work order didn't say that. So In other words, the entire ** that the CSR had told me was just that, a load of crap just to get me to switch.

After I spoke to the installer on the phone to explain, he says again that the work order did not state what was agreed to between CSR & me and that he could put in a sling box to do the same thing a 922 would accomplish. I told him that would be OK, but the rest had to be done the way it was requested. He then tells my GF after I speak to him that he does not have a sling box on the truck, nor does he have a way to hook up the broadband, so he would come back on the following Saturday to correct the issues. We agreed to that.

When I get home after work I check all the install & channels. Of course the "free movie channels" were not there. I called the CSR to complain about the lack of movie channels & to complain about the installation job; its lack of being done as requested. CSR tells me that I did, in fact, get the free movie channels, Showtime & Platinum Package channels. Well, the funny part is Showtime was already free, so the claim of free movie channels is bogus. When I inquired about why the system was not installed as requested, I get told that the CSR didn't put it in the system that way & if I wanted the SlingLoaded DVR it would be an additional charge of $300. Of course, this was the wrong thing to say to me since it was not the way explained to me to start with. I tell them that the tech said he would be coming back to my home in 3 days to hookup the broadband, and I get told that since the tech told me that, that they (Dish) couldn't confirm that it would happen. So, I request that a new work order be placed in the system to guarantee that a tech would be returning. The CSR then tells me that they can do that & had already done so.

I call back the following day to inquire about the additional receiver being installed as it was suppose to be & verify that the CSR the night before had in fact put in the new work order. I get told that it all looked good, noted in the system to add the sling box, hookup broadband, and install a 3rd receiver. Saturday comes & I wait till 4pm with no tech showing up to correct the issues. I call CSR again to inquire as to its status, I then get told that there is no work order in the system & no one would be coming to my home. Of course, wrong thing to say again. I asked as to why I keep getting the runaround about this. I get told, after the 5th call to CSR, that to add the additional receiver would be a charge & considered an upgrade, and I was only allowed 1 upgrade per year. How can this be an upgrade or a charge when it is their fault for not doing what was originally agreed to be setup as? I get told that to add the sling box at this point would be a $100 charge, again. This was their mistake for not installing it as agreed to when ordering service & based on what I was told by Dish Network.

So here we are 3 weeks later & still no resolutions or corrections made. Dish only wants to charge me for the mistakes & lies told to me. Then to beat all, I tried to order a PPV last night & the system tells me that the "limit had been exceeded". First time I had ever even attempted to order a PPV so how can it be "exceeded". Again I call CSR to inquire about this issue & get told that the system will only allow me to order if it is setup as broadband connection, which of course cannot be accomplished since they didn't install the broadband connection like they were suppose to in the first place. Again I bring up the problems with the installation & get told the same thing.

Charge to come out to install the broadband. Charge to come out & install the sling box. Charge to install the 3rd receiver. So even though they tell you one thing, do not believe anything they tell you. It's all a scam; it's a bait & switch tactics. They reel you in with promises to everything under the sun, and then change it to the way they want it, and then try to charge customers to make the corrections they were suppose to have done to begin with.

Trust me, if I can figure out a way to get out of this contract, I will be changing to some other provider & I highly suggest that if anyone reading this is considering changing to Dish. Do not do it! In 20 years with DTV not one issue; within 3 weeks with Dish it's been nothing but headaches, lies, additional charges, "I'm sorry, nothing we can do". Just say no to Dish Network!

Dish keeps putting up the price. I was told the price would not change for a year. They already put price up and will do it again before the end of my year plus, they have taken my local channel which was in my contract. Now I have to stay with them or pay a fine.

I signed up with Dish during a Jan. 2010 promotion of $24.95 for one year with three months of free HBO & Show. I called to cancel my subscription when my year is up and I was told that I have a two year subscription which I never signed up for. Now, I guess I am going to have to pay hundreds of dollars to rid myself of this evil! What can I and others like me do to overcome, since these people are based? I believe knowingly in a state (Colorado) that offer no consumer protection against such practices! Help.

Two years ago, a roommate of mine fraudulently entered me into a 2-year contract with Dish Network without my permission. I tried to void the contract then to no avail. The contract was up in August 2010. Since July 2010, I have unsuccessfully been able to suspend this contract. Every time I call, I am given the run-around, disconnected, etc. Dish Network had access to my bank account. I notified the bank and closed that particular account to avoid automatic charges. Now they are threatening me with collections. Please bear in mind this service was never established and I never used it.

Over a year ago, I had Verizon/Fios installed. Their tactics these 2+ years have been very fraudulent, seeming illegal. I don't know what else to do. I work out-of-state, I am rarely home so this has been so difficult to continue to follow. I need assistance.

We have a contract with Dish Network stating that we will have FoxMidwestSports. Dish is discontinuing this channel; therefore, I would like to get out of my two-year contract. I have until June 2011; however, my husband is a huge fan of sports and wants to end our contract now. Can you help us?

I am being forced to keep my contract with Dish network. They lost fox and fswest and I'm being charged for the same price even though I'm not getting the same channels. I feel this is a breach of contract. They want to charge me $100 cancellation fee. I want to change to DirecTV.

I can't believe how greed can be such an ugly monster. Dish Network, if you do not agree to this contract, I, with countless others,will have no other solution but to switch to another provider. Don't you think it would be wise to agree to sign the contract, even if you do not think it is fair, rather than losing who knows how many of your customers? Just think of how much we pay you and not the other provider. I just might think of keeping you when you eventually raise your prices in the future. Oh, I almost forgot, if I signed up for the package you said it would be, is it not a breach of contract just like it would be when I drop you?

I contacted Dish Network based on their internet ad for 120 channels for $24.95 for 1 year. They were very nice and welcoming and asked me to listen to a recording which I could not completely hear (and I told the sales guy this) because I wanted him to replay it. He said, "You only need to be concerned with two things:

2. ) an insurance charge of $6 per month will begin to be applied after three (or six months) and be aware of that too.

I could have customer service cancel these plans if I made a phone call. I believed him and said, "Great." It turns out that the charges are not $24.95. In fact, they are more like $40.95. And what's worse is that I'm told they can change their pricing anytime they want. Well, I found this out when I read the contract that they mailed me. Heck, I didn't even know I signed a contract! When I realized what happened was the installation guy asked me to sign for the equipment. When I asked him what I was signing, he showed me the registration numbers for the boxes he installed and that's what I thought, so I signed this digital pad he was holding.

They never even let me read what I was signing! Well, now I'm locked into a 24 month contract that they can change at any time. When I called them 24 hours after they installed, they told me the only way to get out of the contract was to pay them $650 plus another $250 in fees. I was also told, "Don't worry about it. If the charges go up, we can help you." When I asked how, they were very vague, more ***. I talked with four levels of staff that night on up to senior management who made me reiterate everything I had stated three times previously (after being put on hold for 25 minutes) and then told me that the contract is valid and I'm being held to it.

These people got me to sign a contract I never even saw. They digitally attached my signature to that contract and emailed it to me after the equipment was installed in my home and the installer was gone. Now, I am at the mercy of this company and they can charge me pretty much anything they want and change things any time they want. The 120 channels I have are mostly shopping channels. I don't have all the majors (as they promised I would when I spoke with the sales guy) and I just know the next two years are going to be miserable viewing times for me. I can't wait to get out of this contract and I warn all of you to stay away from Dish Network. They are dishonest.

We called on day 7 with DishTV to ask that we be able to disconnect service without a cancellation fee. We were told that there is no "lemon law" with satellite TV and that we would have to pay a $420 cancellation fee to cancel. The programming and equipment are substandard to DirecTV and were misrepresented by the salesperson. I spoke with 3 representatives, the last, John, supposedly a supervisor who would not make any concessions for the misrepresentation of their product.

I was lied to by a service representative of Dish Network and tricked into agreeing a 2-year contact on their internet site. When I complained, I was told that I should have better read the contract I was agreeing to. When I asked if I could just return to the plan I was under earlier in the day, they said no! This was the loyal customer department.

I recently discovered that Dish Network had an outstanding credit collection on my credit report. In addition to my credit report having an outstanding collection from Dish Network, so does my 23-year old son. Neither my son nor I have ever had a contract with Dish Network. When I've spoke with Dish Net employees, they were unsure why there is outstanding collection on my credit report. My son's credit score has been effected and so is mine.

I signed-up for Dish in Nov 2008 and thought I was getting a "heat-up" dish that melts the snow off as promised by their representative. When technicians came to install, they said they never heard of it. I lost reception continuously for the first 3 months. They came out to fix and said the 2 dishes they installed were not aimed right. Dish refused to credit my account. During any light wind, rain, and snow flurries (not even a full snow storm), we would lose picture. It's very annoying when you can't watch an entire movie and especially when you're paying for service.

I told Dish I was very dissatisfied with their lousy service and I wanted to discontinue. However, I couldn't cancel the service without paying a hefty cancellation fee. They said I had signed a contract. I finally paid the cancellation fee and requested a copy of the contract. I was told I had to return their equipment and even the receiver attached to the actual dish or I'd be charged! And if I use their labels I would be charged extra. I couldn't believe that they'd expect me to climb up on the roof to remove the receiver! I guess it doesn't matter to them if I break my neck! People, please be advised, you're getting ripped-off with Dish!

We had Dish Network installed 5 days ago and we are not happy with the service. We called to cancel today and we were told that we are obligated to pay the cancellation fee! I never even received a copy of any contract when they came to install our service, it was all done very quickly on some electronic device. Three guys came to install our service and left our old equipment in the middle of our backyard, left the gate open to our yard. After that, they let my dogs out, I had no clue they had escaped until I went to bring them inside and couldn't find them. Not only did they leave the gate open, but they broke the hook and eye that help keep the gate closed. They are so unprofessional and I've never heard of any company that doesn't allow you a trial period. This company shouldn't be allowed to continue business.

I signed a contract for 2 years with this television satellite company. Since I got their services every week, for any reason several times the transmission fell down and I cannot keep watching TV. This happens several times a week and they don't resolve the problem. This is since I got their services. It's a big problem because it interrupt baseball, soap opera, movies at any time for anything, any time good weather or the rain, a simple rain sometimes for nothing. It's ridiculous.

I'm paying $47.00 a month for this kind of TV satellite system. I had been with Direct TV, AT&T u-verse, Comcast and never had this kind of service so is not a matter of weather or so, I have been with cable and satellite for more tan 20 years never something like this. I want to quit Dish for this bad service but they will go against my account and will take $340.00 from my money. What I can do?

I signed up with Dish Network February 2010 and they had me do a contract for 24months with promotional rate of $29.99 a month for 12 months. They also informed me that at any time if I move they will move my dish for free and for any reason if my new landlord or community does not allow me to have dish installed dish will cancel my service with no charge to me under customer grievance.

I had to move in July because the house I was renting was foreclosed. So I contacted dish to move my service. At first they told me I will have to pay for new installation and then when I asked them why do they do false advertisement of "we move you free." They did not charge me. When the technician came to install dish at my new residence, the technician was not able to get any satellite signal.

I called Dish and informed them about the situation and told them if they are not able to provide me with the service then they should cancel my account. The rep told me, "We did not ask you to move. Why did you move your residence?" I had him transfer me to the supervisor. The supervisor I spoke with informed me that if I cancel they will charge me $320 early cancellation fee. He offered me why don't I put my account on hold and transfer it to someone else. They informed me that by doing so you will extend your contract only for the time the account was put on hold. I informed the supervisor that my brother has bought a new place but his house will be ready in few weeks so I could transfer it there. I took the offer and put my account on hold and was still charged $5.

Today 08/24/2010, I called dish network to have the dish installed at my brothers house and they told me that because my account was put on hold. Now they will not give me the promotional rate of $29.99 a month but I will be charged $51 a month. When I asked them why they said that every time we put a account on hold it automatically takes us off the promotional rate. I informed the rep that I was not given this information but she told me unfortunately there is nothing that can be done, so either I will have to cancel and pay $320 or take dish service for $51 a month.

I truly believe this is not how we consumers should be treated or bluffed around. I believe that what dish is doing in my situation is truly not fair practice of business. This act should be looked into so in future consumers don't fall for this trap by any business. The above situation has really disturbed me emotionally and mentally because as consumers why are we being cheated. If Dish is not able to get any signal at my new residence then they should cancel my service without charging me. (I am not canceling the service; dish is unable to get any satellite signal). Secondly: When they are offering something, for eg: putting the account on hold, they should also advice customers the consequences. They cannot extend my contract automatically for the time the account was put on hold and at the same time charge me full price for every month. I truly believe this is not fair business practice.

Last month my brother and I were in Illinois with my father who was dying of cancer. He died in mid-July. When we tried to cancel the contract, DISH wanted a death certificate to prove he was dead. Apparently, they get a lot of people doing that? I guess you can't get out of the contract even if you or a loved one dies.

I called Dish Network because I just want the local channels, and after I spoke to a Dish Network representative, I decided to buy a HD DVR 612 VIP, and the local service channel, the price will be $283(?) for the first time and $15(?) monthly. The installer was at home when I was at my job; when my Dad called me and gave me details, I realized that they brought the wrong receiver. I asked for a HD DVR 612 and they installed SD DVR 512.

Seven hours after the installer left the house, I called Dish Network to complain and the answer I received was, if I want the HD DVR 612, I have to pay $400.00, or if I want to cancel, I will lose the $149.00 activation fee. I tried to let them know, that it was not my problem. A Dish Network customer service, says something on the phone and writes another thing on the computer, because if he had said I have to pay $400 for HD, I would never do the contract, nor if I will get SD neither plus they have signs every where saying activation is free.

Dish Network's website advertises that anyone can join Dish Satellite service without a contract and without having your credit checked, which brings your credit score down each time it is checked. I do not want to get locked into a 2-year contract. The website does not say anything about having to pay any deposit before you can sign up for this service. When I called to sign up, I asked the rep if there were any hidden charges and he told me I would have to pay a $250.00 deposit in order to sign up for this plan. I asked why they did not state this on their website. His answer was "that would scare people away if they did tell people about it". Therefore, this is false advertising because they are not being truthful about this on the website.

My contract will run out on August 8. I asked them to disconnect my equipment and they said that I had to disconnect it, pack it up, put their postage on the box and send it to them. They would also charge me $15.00 for doing this for them. If they didn't get it in 30 days, the charge would be $400.00 for the equipment. Physically, if I'm to disconnect and box up their equipment, I should be compensated for my work and not paying them to ensure that they get their equipment back to them. This is unfair and unethical business practices.

Originally, I had renewed my contract with Dish in 2/2010. The renewal contract was to be for $34.99 a month for the following year of the contract. Much to my surprise, within the next two months, they raised their rates and said, "Oh well, that happens. In order for you to discontinue service, it will now cost you a cancellation fee of $208.00." Even though I was very angry/upset, they raised my bill to an average of $46.00-$50.00.

Next was that my receiver, which I was told is a lease I could not buy, is always covered by Dish. So unfortunately, that is part of their billing. Well, 4 months into my contract, my receiver went out. I called Dish, and finally, they agreed to send out a new one. I confirmed with the agent on 6/19/2010 that there would be no fees charged to my account for this and that I would receive a credit to my account for time without service. He said yes, and I received my new receiver 2 weeks later.

However on 7/13/2010, I received my next statement, and there was another new charge. To my surprise, they have now billed me for shipping charges of their defective receiver. When I called and explained this to agent TPK (She would not give me her name, only her operator number.). She said, "Sorry, but that's the way it is, even if they didn't tell you about the charges. I'm sorry, but you have to pay it anyway."

I'm very frustrated and feel that I'm getting ripped off by Dish Network repeatedly. Please help.

On 6/23/10 I contacted Dish Network to make changes to my account. We had recently acquired an HD TV and were not under contract with Dish Network any longer but had been great customers for 7 years. I had seen DirecTV's offers and wanted to see if Dish would offer me anything to keep me as a customer. I was first told I could get a $400 HD receiver for a discounted price of $100. I told them I could get one free through DirecTV as well as HD free for life. The gentleman put me on hold for about 5 minutes, then came back and informed me that because we had been such good customers, they would waive the $100 and send the receiver for free to keep us with them. I would have to sign a 24 month contract to receive it. I agreed.

When my next autopay email arrived, lo and behold, I had been charged $100 for the HD receiver. When I called, I was told there were no notes made by the rep on my account stating the fee would be waived so they would not remove it. I asked to speak to a supervisor and was transferred and told the exact same thing. When I asked for someone above the supervisor, I was told there was no one else who could help me. So, I told them to come get their equipment and cancel my contract. I was transferred to the dept that handles that.

Of course, they refused to waive the charges and told me I had to send a written letter to their dispute resolution dept stating my case. I asked if the calls were recorded and was informed they were. I told the rep that I wanted to know who I could contact to have the recording pulled. He put me on hold and checked, and guess what? Not "all" calls are recorded but dispute resolution would check and see if mine had been. I'll bet that mine "wasn't recorded" but we'll see. I was basically called a liar by this company. I work in customer service myself and this is not only the worst possible customer service, but is flat out lying to the customer to renew them and bad business! Do not sign up with Dishnetwork! They lie to your face and then call you the liar.

I recently got a special package call from DishNetwork Latino Dos HD free for life. I was told by this operator I will be charge 50 dollars for my HD receiver including the technician. 2 days later, I checked my account online and boom, they are charging 95 dollars for the technician. I called these people and they said, "I am sorry the operator did not mention it but, yes, you have got to pay 95 dollars for the technician." Since I signed a contract for 2 years, I can not get away from this company. They did not get me what they offered me. I feel so ripped off!

I was approached by a Dish Network sales person who had been going door to door. I already have Direct TV. After looking at my equipment, he told me that Dish Network had superior hardware and pricing. If I switched, I would have a much improved system for less cost. However, this never happened. The equipment was not what he had promised, The company who installed it did not offer some of the equipment I required to even be close to the same as I had before. I called Dish and they told me that they could not help me because they were not responsible for the sales person and what he promised or the company who installed it.

The offered to give me a $100 break on a $215 receiver, instead. But I also still required a $140 dollar dish for my RV, which I was told would be given to me if the one I had did not work. So I was still $240 dollars short to even get to the same point I was with the Direct TV hardware. My only option is to cancel which is $385 for early cancellation while you are under contract. I asked them how they can charge me a cancellation fee when I did not receive what I was told. Once again, I was told they were not responsible for the sales or installation representatives. Bottom line, they did not care if I was taken cared of or not!

Warning! Dish Network will not honor what you will be told by a sales representative, so they can tell you anything they want! Also, the installation companies all have different equipment. The one I used only offered 3 different receivers. There were more I was not even made aware of and if I would have I may not be in quite as bad a position as I am now! Dish Network told me to call the installation company and have them remove my equipment, since it has been less than 90 days since day of purchase. I have called and left messages but there are no return calls. So there must be a time limit that they are trying to get me to reach by delaying things.

This is terrible customer service. I have requested to cancel. I will charge my $385 loss so as not to do business with this company anymore. You would think they would get a clue! If a customer will pay $385 to leave your company, there must be a serious problem.

Please, to all who will read this! I am not wealthy, I am just an average customer. Do not let Dish Network or any other of these scam companies take your good money. Watch out and be careful. Ask if the people who are trying to sell you the product will take responsibility or would get the company on the phone, get names, etc. Make sure you do not get taken by their scam artists!

I signed up for dish in 2008. They are saying we didn't sign up until may of 2009. I called in about them taking channels away from us and that we were in contract that I wanted the channels that my contract was for; they argued with us and we told them we wanted to cancel. They argued we were in contract until November of 2011. We argued with them and then talked to a manager who stated that we were out of contract as of May 2010 and that we were just on a month to month and that is how our channels were able to be taken away.

So in July 2010, we were so tired of the service and the rude and ignorant agents that we called in to cancel. Now, they are telling us that we are in contract until May of 2011. They can't get their facts straight. I want an original copy of our signature on the contract and I want to cancel because it has been too long dealing with these people. I have a feeling that they cut the signature and paste it on a new contract.

Do not trust Dish Network. They will screw you in any way they can. They are rude and do not follow through with agreements and they are costing me lots of money. The agents are rude and cuss at you on the phone they change their stories. We have upgraded and downgraded so many times because they told us that channels were available and when we went to that package, the channels were not there and they charged five dollars every time you upgrade or downgrade.

I want them out of business and I think that they should pay all of their customers for all the erroneous fees; the contracts should all be null and void. They get you in a contract and then do whatever they want as far as fees go and there is nothing you can do because you are in contract.

I am a subscriber of dish network cable television. When i had subscribed with Dish network a year ago, i had asked them if there would be any charges if i move from my current address. I was clearly told that there would not be any movers charge, nor any installation charge. Now when i am ready to move, they are asking a 100$ one time charge as they say that their policies have changed. If they have a change in policy, they should apply the change to new customer connections from the date of policy, and should stick to their commitment given to existing customers.

When i asked them that i want to disconnect, they said I am in a 2 yr contract with them, and I would be charged $225 to disconnect. I asked for a copy of the contract, and they said it would take 72 hours for them to get the copy. After 72 hours, i called them again, and now they say they have the contract, but it would take 72 hours to fax it to me. I don't understand how long does it take to just send a fax, usually less then a minute, but for Dish network it takes them 72 hours. I am still waiting for my contract copy. Hope i receive it sometime soon. Its been a bad experience, and the way the customer representatives interact is just too rude. I spoke to David, supposed to be some corporate executive, and his tone was very rude. When i asked to speak to his superior, he refused to give me any contact information above him. They do not care for their customers, and they should be rated the worst company when it comes to customer satisfaction and customer commitment.

I have been asked to pay $20/month for the remaining period of the contract or to sign up for a basic package. I have tried reasoning out with the company, that this being a technical issue, which is no ones fault, let alone mine, I should not be made to paid the early termination fee.

I moved to a new home. I had DISH NETWORK in old home and I am under 2 year contract. Now they are saying there is no sight of service and want me pay the early terminatin fee.

I gave a call to Dishnetwork on May 14th to put the account on Dish pause.

They did not put the account on pause and are charging me from may14th till to date.

I called them today for clarification. They were not able to provide me any inputs or clarification nor did any credit to my account.

One 1/2 hour call with no answer

When I moved back to Florida, I rented a place in Interlachen. I have Windstream turn on a phone and dish network service under a prepaid plan. Prepaid means no commitment, dish network is now telling me that I am under a 24 month commitment to them and to cancel service it would be $367.50. Now I have friends telling me to cancel my bank account because they will debit it without permission. I have given them several hundred dollars since February and they tell me I have a credit with the company but they turned the service off over two weeks ago with a credit to the account.

The first time they shut the service off I had a $71 credit and the bill was only $24.99 a month, how is it I was behind then? Now they charged me a reconnect fee of $20 to restore service on that occasion. Then I had a $91 credit when they restored service. I called and talked to someone and explained that the channels they were offering for the service was not satisfactory, then the agent I talked to said that I was misinformed about the packages, and still wants me to pay a reconnect fee and an additional $48.50. This makes no sense if I have a credit. How does an account become prepaid with a commitment? While I was on the phone with Dish Network I asked to speak with a supervisor and they hung up on me.

I cancel my service in November,2009.I was so happy to end my two year contract with dish network. I tried many times to get out. I told them that i was unhappy with their charges and with their promise. They said that i would get a $10 discount and a portable dvd which I never got. Until now i have not seem that promise come through. But now they are charging me $255 because they have not received the their receiver which i returned right away back to them. I have contacted them about the problem. We been going back an for with dish network and ups. I have asked to talk to a supervisor but none of them are available. I talked to operator #ple which didn't want to help. She said her phone would not allow to transfer the phone call. I hope lots of their customers read this letter.

We signed a 2 year contract with Dish Network 02/24/2010. Due to employment situation we moved from one state to another. We arranged for a Dish Network Tech to come and set up our service at our new residence (in an apartment) on 05/28/2010. Dish could not get a signal from our patio, but was able to obtain a weak signal from near our unit approx 10 feet away from the patio. The Tech set up a temporary base for the satellite. (We had on and off service for the following weekend.)

On 06/01/2010, the apartment management advised us the dish "must be free standing on our patio" and they would be removing the dish on 06/03/2010 if it was still there. We contacted Dish the same day. A rep for Dish (Executive Resolution Specialist) advised federal law states the dish can be anywhere around our unit as long as it is not blocking anybody's passage. I pulled up the law and it clearly states a satellite dish must be in areas "that are exclusively used by the renter." So not only were we given false information, but they are charging us a cancellation fee. We had every intent to keep the service when we moved. But how can we be expected to pay for a service that we are not receiving. Now we are being charged a cancellation fee for a service we are not willing to keep because the business cannot provide.

If I following the contract until July 2011, I still get charge the $100. at all, the company charge the customer additional money if it is not customer's fault. There are multiply reasons they don't have the contract. The technician never ask me to sign or never turn the paper in, or Dish network lost the paper, or claimed they last the paper. THE DISH NETWORK HAVE ADDITIONAL CHARGE TO CUSTOMER BECAUSE THEIR MISTAKE.

While I knew I was under contract, I used their move service to have Dish reinstalled in my apartment. The installers were goofing around, tore up carpeting, and left cable running across doorways without securing it. After talking to customer service, they would not let me out of contract. They are sending out another technician to reinstall it, but I have no confidence that he will be able to install it properly and fix all the issues. I am responsible for any damage in the apartment and now I have some.

Too many problems to tell. Want me to pay to get out of my contract.

I was given a promotion rate for 6 months in some package that also somehow included another company, during this time and still today, I have trouble with what Dish Network calls shared or dual receivers. The second TV rarely works off of one and the other has never worked, yet I am charged for 4 receivers. I called and was told I would have to pay a co-pay for someone to come out and check it. Why should I pay for a service then if it does not work?

I called to cancel all together and they tell me I have to pay for 15 months of service anyway because I have a 2 year contract! I was not aware that I could not cancel a service that does not work consistently and that I would have to pay additionally to have it work as promised. I have, at least to this point, cut service to bare minimum.

I want to cancel this service and I feel that they should not be allowed to force 2yr contracts on people if they cannot provide a working service!Also once you call in a complaint, it seems they block your number for hours or days, I'm only sure of one thing, after I call to complain, If I try to call back, it's always a busy signal until a couple of days later? They want a $300 dollar cancellation fee! How is that legal? I'm not getting the service provided that I'm paying for. I want to be able to cancel this so-called one sided contract!

I entered into a "bundle" with AT&T in October 2008. A couple of months later, I noticed the Dish Network portion of the bundle began to incrementally increase every few months. When I contacted AT&T, they said they had no control over Dish's pricing and I would need to contact Dish. After contacting Dish and complaining, I decided to tell them I was considering cancelling their service. They told me I would need to pay an "early termination fee." When I advised them I was not under contract, they insisted I was. I asked for evidence I agreed to this "contract" and they told me it would take 7-10 days for them to produce it and it would be mailed to my home. It never showed up.

Fast forward two months, I am billed an "installation/activation" fee of $99 to my account. When I called to inquire and explain, there was no one at my house for an installation and that I had been a customer for over a year. They said I was charged the fee because of my inquiry two months previous. They couldn't find a valid two year term contract so they decided to charge me the activation fee. They maintain they "told me of this fee" if they couldn't find the contract, which is a complete lie. I asked for them to retrieve this alleged disclosure. They told me they deleted their recorded calls. When I escalated it to the "executive offices," Serena E, she told me she would need to have this customer service rep call me as she "couldn't reverse the fee. It is a valid fee." Essentially, it is my word against hers and they charged me because they couldn't produce any evidence of a valid contract.

Bait and Switch, I signed a 2-year contract with Dish Network. In return, I would receive 3 month HBO, Showtime, and Cinemax for one year at a cost of a penny with auto-pay. Toward the end of the 3 months when I called to cancel HBO and Showtime at the end of trial period, they cancelled the programming immediately. Two weeks later, the Cinemax disappeared from my service. The customer representative stated that because my auto-pay got rejected, they were stopping the Cinemax.

The card was never rejected (according to the bank) and Dish Network was scamming consumers with an offer. They had no intention of carrying through on. They made no effort to resolve their problem and violated the contract to provide the Cinemax for one year. I have lost the value of a premium channel for a year and experienced great anxiety and emotional distress over the constant dropped calls and lack of customer service. This was a scam to steal customers from Warner Cable.

Last night (04/10/2010), we've called Dish Network to activate as a new service. When they wanted to do the contract, they promised to send us 3 individual HD receivers for different rooms. However, when the installation person came in the morning, he brought only 2 receivers and said the one of them had Dual HD programming.

When we called Dish Network again, they were asking for $100 more for additional receiver. I got stuck with them because they are saying we have made a contract with them last night for 2 yrs. It is just unfair business by Dish Network by forcing and trapping customers like that. The installation guys told me that Dish Network customer service guy made mistake in PO. It should be investigated and punished.

I wish I had read some of the complaints filed against Dish Network before I agreed to accept the bundled package with my telephone company, which included DISH network. It would have saved me a lot of trouble and insults from DISH employees.

When I was told that we have to live up to our contract, what is Dish's obligations to that contract. A contact is a two way agreement. Dish promised us HD for our four televisions and only provided HD on one television. When I called to ask for a different receiver, that would give us HD on at least one of the other three televisions, I was told that I would have to sign another two year contract.

The installer came out to bring a receiver and instead, started changing the satellite dish on my roof. Apparently, that was necessary to access the HD satellite. He said he couldn't get to the correct satellite from the current location on my roof. I suggested that he move the dish to a pole in my yard and he told me that he wasn't paid enough money to make that move. He said there is no way he would make it move.

He then asked if he could use my telephone and I brought it to him. He called the Dish office and said that he had tested from my yard and that he could not access the satellite from there. I was with him the whole time and I can assure you that he never made that test. Incidentally, my new satellite provider had no problem at all accessing the satellites from that position.

The man left without doing anything at all. He did say, that he could leave the HD receiver with me, if I was willing to sign another two year contract with Dish. I am certainly not willing to sign a two year contract, when Dish can't or is not willing to access the satellite to give me the service I asked for.

As I see the contract, it is quite evident to me that Dish has not lived up to the agreement, to provide me with High Definition programming and has therefore, broken the contract. Not only that, they are not willing to do anything to provide that access, when it was just a matter of relocating the dish.

I am canceling my contract with Dish and returning their equipment. Now Dish is telling me that I am breaking the contract if I don't box up all the equipment and ship it back. Well, I am shipping it today and I am enclosing this letter to you in the box. My advice to all my friends, from this point forward is to be sure to read the complaints against Dish Network before signing any contract with them.

I have never experienced a bunch of liars or customer service as poor as that provided by Dish Network. I was with Dish for the past 5 yrs. During that time, I had issues with equipment or not receiving a signal, but nothing really bad. I got a call in Dec. 2009 from a "customer service rep." named Melissa. She said Dish was having a customer loyalty sale and I could upgrade my service, get free HD for a year and also free HBO and Showtime for 3 months. I told her I would think about it. In Jan of 2010, she called back. I went over the offer and told her that I didn't want any problem with a bill. She assured me my bill would be 52.99 a month for year and would go up to 62.99 in a year. No more than that and free HBO for three months. My first month bill was fine. My second month bill was 80.00.

I called Dish and the girl said "just send in 58.50 and your bill will adjust. I sent the money in and my third bill came: 107.50. I called Dish and talked to three "customer service reps, two of whom yelled at me". I finally got Javier in executive resolutions. All of these people said I owe this bill. It seems the free HBO is credited up front (they don't tell you this) then you owe late charges and the free HBO is based on the credit. In other words, 30 days is not a month, it may only be 10 days. I talked to another executive resolution rep. named Andre. He was worse than all of them. Kept on yelling at me and telling me how to add. When I would bring up what the salesperson told me all of their reps said, I cannot say what you were told and call you a liar. The service with this company is despicable. When I told them I was lied to and wanted to cancel my contract, they said "you can't cancel it and we will turn you over to a bill collector. I am telling everyone. Do not buy Dish Network.

I had Dish TV installed with a introductory offer of $24.99 for the first 6 months with a contract agreement of 1 year to get this price. I had problems immediately. I was not given the intro price for 6 months and my bill was huge. They then credited my account for the overcharges, only to later tack on the charges again. My bill has now gone from $24.99 per month to over $70.00. I tried to cancel their service as my contract was now up but I was told I had signed a 2 year agreement, not a 1 year. I was told I had no authority on the account as it was in my husband's name though he signed nothing at all. I signed the contract not him, which was to both our understanding a 1 yr contract.

My husband then called Dish giving me full authority over the account (March 31st 2101) because he has no time to deal with them as he works a lot, and did not set up the service in the first place. I then called them back on April 1st. I was still told I had been given authority but they would not allow me to disconnect service. I told them I wanted to return all equipment and stop service. They said I had no authority to do that and had to keep the equipment even though it was me who signed the contract. My husband signed nothing but they put the contract in his name only and I had no authority on the account but they did accept my signature for the 1 yr contract and did not tell me my name was not on the account until I tried to cancel it.

They are forcing me to keep the equipment and telling me to have my husband file a complaint with them because I signed a contract and was not on the account. Why did they not get his permission for me to sign in the first place like they needed his permission for me to even speak with them about this account? I asked them to send me a copy of this agreement but they said I had no authority; my husband had to request this. Again when it is my name on this contract to begin with and they are trying to hold him to a 2 year contract and he signed nothing at all. I want to return this equipment as me and my husband are now divorcing and I am living in the house where the service is installed. He wants nothing to do with this mess and wants me to handle it since I signed the 1 year contract in the first place. Dish will not let me return the equipment and will not allow me to discontinue service either.

I have never posted a complaint like this, but after having been a Dish Network customer for over 8 years and never having missed or been late on a payment, we added another TV to our home. Being an existing Dish customer, I knew I did not qualify for any of the new customer promos and was going to leave Dish to be able to get a good deal on with my new room and add HD. A friend of mine indicated that he had talked to the loyalty department and that they had been very easy to work with in giving him a renewed contract at with some of the features that I wanted. They offered me a similar deal (not quite as good, but decent) to remain with Dish Network.

I asked repeatedly for them to confirm price. They told me several times that all I would be charged would be $59 plus applicable sales tax. I confirmed multiple times that there would be no other charges and that this would be my price for the length of the contract. I was assured multiple times that this would be the case. The lady even got a bit testy with me because I kept asking.

First bill came and was close to $90, second and third came and were similar. Have spoken with Dish multiple times now and was told that if I don't have anything in writing, that it is their word against mine. Told me that their loyalty department may have even made me the promises that I told them were made, but that they did not have to honor that and that the loyalty department did not have authorization to make those promises. We told them to shut off our service, if they were not going to keep their end of the contract. They said that there are no pricing guarantees in any of their contracts and that they do not need to honor anything said over the phone. What a joke Dish Network is. Never again will I ever do business with them again. I am having to remove, pack up and ship back my dish equipment at my expense. I guess I'm willing to do this to not have to deal w/ these dishonest people again. I think they may try to charge me an early cancellation fee, but they have no chance in getting that from me after what they have tried to pull.

I entered into a 2 year contract with Dish Network. I was told that my bill is $57.77 which includes 3 receivers, and would not change for a year. Two came with the original package and one I purchased at the time of installation. It was supposed to be included at $5.00 a month in the final price that we agreed upon which would increase only slightly the next year.

My bill has not been right since I got it and I have had to call every month for them to correct my bill because they kept charging me for the receiver that I paid for on the day of installation of the third receiver. Now, they are charging me for 2 receivers each month for $28.00, and they say they had a price increase which the contract states.That is what they fraudulently told me.

My price was supposed to be set for year with a slight $10.00 increase on the 2nd year. I have a big bill and a 2-year contract, that I would not have entered into had I known that they would change it. I would have stayed with cable. I want out of this 2 year changing contract. They now say the fine print says they can change the contract. That is terrible, who enters knowingly into a changing contract where they can go up on the price.

We had a contract with Dish for years and always had problems. Finally, we purchased the service contract for $7.50 per month which means, a tech will come to the house if needed. My husband passed away in July, and in January, I lost service on the Dish TV. I called to fix it and try to get a tech to come out. Once they found out my husband was deceased, they refused to honor the repair contract, even though I had been paying for it for months. They would only come out if I proved my husband was deceased, by sending his death certificate, and then sign a new 2 year contract. So I canceled the service since they didn't recognize me as their customer.

Even then, they insisted that I send the death certificate in order to cancel. I had already paid for January's services in advance, so I asked for a refund for the month for $100. They said they would send a check as soon as I returned the boxes. I sent them back in the end of January after waiting weeks to get the return boxes, but still no check.

My account is canceled on their web site so now I have to call them once again and be put on hold for hours in order to get someone who clams not to know what I'm talking about. They threatened to take the monthly fee out of my checking account if I didn't send my husband's death certificate. What nice people! Don't get Dish!

When questioning Dish Network on when my contract with them actually ended (asked them for a copy of my contract), they finally admitted it was a year sooner than they had told me and which I believed was the case. They then said I needed to refund the $99 activation fee, which I also asked to show me proof of my agreeing to that stipulation in writing. They can't show me that either, but insist I owe it. Forget about trying to reason with them, including the "Executive Office" which supposedly is the final authority as they are no better. At least $99 is lost including all of my time calling and emailing on many occasions. I believe their MO is to just wear you down!

I have had an account with Dish Network for five years. This contract included 2 televisions, one HD and one not HD. I recently purchased an additional HDTV. For doing this, Dish Network extended my contract with them for an additional two years without my knowledge. In order to terminate this new contract, Dish Network insists on an additional $300 from me.

I filed a complaint with the MPSC. They referred me to the FCC. Then the FCC referred me to the FTC. The FTC informed me that they don't take complaints from consumers and referred me to my state attorney general. It appears that Dish is totally unregulated and does as they please. I'd say they operate a very nefarious business. I would advise against doing business with them. Dish wants $300 for their additional phony contract.

A sales person from Dish network called and offered me a deal telling that you were a loyal customer in the past for 5 years. I declined the offer and he has offered $42/month excluding taxes. After 2 weeks of service, I got a bill saying my charges are $70.89/month. I called customer service to correct the errors. They have checked and said few discounts were applied after the billed has sent out. But the final charges after adjustments were still not what I was signed for. More over the price is going to be changed after 6 months instead of 12 months.

My call to the customer service has been escalated to supervisor and he hung up on me. They are unfair and unethical.

I signed two years contract with Dish Network on 1/11/2010. When I signed the contract, I asked the technician, who gave me the contract to sign and to initial, that "Is there any period that I can cancel without being charged? " And he said "you have thirty days to cancel". I took his words for it because as a new customer of the big company like Dish Network, I believe they would give me the time to evaluate the service, the product and the program they offer before I commit with the long term contract (2 years). I did not like their programs, products, and services for these reasons:

5. Besides the equipment, you also have to plug in their components that taped into the telephone lines (other companies do not) and if you remove them, you will be charged $5 more per month.

When I cancelled the subscription within 30 days on 2/9/2010. They told me that they would charge the cancellation fee because the written contract did not offer the grace period. I protested but they went ahead and charged $286.82 - the cancellation fee to my credit card even if I did not approve it. I called Dish Network to stop doing that, but they charged my credit card anyway. Initially when I spoke to Dish Network sales person, he asked me to read my credit card number to verify if I have a good credit. I did not know they use this information to charge the cancellation fee to my credit card.

Right now they collect $286.82 from my credit card. What bother me is the big company, Dish Network lures new customers into signing long term contract by lying to new customers, then when new customers cancel the subscription because of the bad product and service, they charge the customer anyway they can using their written contract.

Dish violated our written contract and exercised deceptive business practices. December 2009, I subscribed to DISH under a promotion of $29.99 for Bronze package. January 2010, I learned of an option to upgrade and did, via telephone automation after paying my monthly bill. The next day I arrived home from work to discover I had no service. I was told by a CSR that advance payment was required for an upgrade. I elected to cancel the upgrade but was told I first had to pay for the upgrade but would receive a credit on my next bill, because their system required the account to be active to make changes.

I didn't see the credit on my February 2010 bill and was told by CSR the system got confused because I was issued the $13 credit for the upgrade refund, and I should receive the promotional credit on my next bill. I not only didn't receive the credit from February 2010, but my March 2010 bill was even higher. I was told my contract stated if service was interrupted for non pay, the promotion was void. I reminded the CSR rep that service was not interrupted for non pay and the account showed a payment received every month to date. The confusion was surrounding the upgrade cancellation.

After confirming the facts the CSR agreed and elected to elevate my account to a specialist to reinstate promotion. Executive Specialist stated they could not guarantee I would receive credits nor that I the promotion would be reinstated. I explained this should be considered breech of contract since my original agreement was started under the promotion and they were not honoring the agreement/contract.

They maintained their position and I requested to terminate service. I was told I would be charged an early termination fee and that the contract states this. I asked how they could honor one part of contract but dismiss the other. The rep stated policy again and I terminated service. In searching the web for rights as a consumer, I've learned there are thousands nationwide like me who have been misled and violated by Dish. An investigation must be conducted. I was assessed an early termination fee unjustifiably which threatens to ruin my credit if not paid.

When I signed up for DISH Network, I was told that I would get an iPod due to promotion. I called in on March 4, 2010 and was told that I was supposed to order it online and the promotion is over. No iPod for me. Please send emails to 20 people from your list and cancel the service and go to DirecTV. Let's all teach these low life company a lesson. Remember that we are in United States--let's be united. I think that they are hiring their staff from the streets with no manners and no work ethics.

After meeting my contractual agreement with Dish Network, I decided that I wanted to end my business with them. They agreed and said that 3-6-10 would be the shut off date. I asked them for a final bill and they quoted me roughly $75 and some change. I said, "Great. I'll have it to you in a couple of days." Then they proceeded to tell me that they would be sending me a box to mail their receiver back to them. OK. Sounds good. Then they tell me that there will be a $15 charge for me to send them their receiver!

I asked them why and they told me it was because I had cancelled my service. I said, "I'm not cancelling. I'm ending our agreement." They didn't want to hear it. Why must I pay them so that they can get their stuff back? What about the time it's going to take me to disconnect it, package it, take it to the UPS site, the gas to get there? Seriously, I do not understand this. I have lived up to my end of the contract and they want to get me one more time!

I began using Dish Network in June 2009 under a 2-year agreement. I was to pay 19.99 per month for the first 12 months then full price per months for the following 12 months. In January 2010, they deducted 47.89 from my checking account and again in Feb, I called customer service and told them they had double billed me for Jan and Feb. The customer rep told me that it was no mistake, the offer was 19.99 for six months not 12! I told her that I know what I'm talking about. I was looking right at the promotional advertisement and even the Dish web page said first 12 months. She basically called me a liar, and insulted me by saying maybe she could come up with something I could afford.

I was furious! If I could not afford to pay full price after the first 12 months, I would not have signed up to begin with. It's not that I can't afford it... the problem is that they are not sticking to the original agreement. Would an airline be allowed to change the price of an airline ticket in mid air? So, I hung up on the girl who could not speak English clearly and went to my bank to close my account. I have sent an email to Dish customer service to let them know what was going on. I told them if and when they fix this, I would pay my future premiums by check not auto withdraw. If they don't, I will cancel service and by no means will I pay any fees for early disconnection. I feel they are in breech of contract. You know if I had ever been late with a payment I would not have had any service. I keep up my end of our agreement and I expect them to hold up theirs. Changing the rules mid stream does not work for me! I will keep you posted on any further developments that transpire.

Have been having problems with the Dish Network receiver box. I have been a Dish Network customer for at least 10 years. My average monthly bill is $112+, and at times $180 with premium movie packages. I called to get a replacement box. I called customer "no service" three separate times one morning. I was put on hold for 20 plus minutes before getting to a live person. I asked for same day attention/replacement. They said that there's no way they can do that.

They offered to schedule it on the next day for a fee of $90.00. I declined and asked for simple exchange of existing box to be delivered to my home and I would hook it up myself so no technician help is required. Still, the answer was it cannot be done on the same day. The next day was offered for a fee of $15.00, though.

By this time I was so upset as a long time customer, I declined the offer and canceled my service from Dish Network. The reason for my outrage is the fact that they require that you rent the box and pay a fee every month. I have been paying the fee long enough to have bought the box probably 10 times over. Why could they not just send someone to my house with a new box? What is so difficult about that?

I have called the "customer no service" number again today to try and get a physical address for the local Dish Network office nearest my home. I was thinking maybe I can go over and take the box and exchange myself. Can you believe they did not have that information? I was told to look in the yellow pages. I did, and there are over 20 different 1-800 phone numbers listed, but no physical street addresses. Do you think maybe they don't want their customers to find them? Maybe because their company is so unhelpful to long time customers who have spent over $100 per month for 10 years. Do the math: ($100 x 12= $1,200 x 10 years = $12,000). I will no longer be using Dish Network!

I signed up through a promotion offering me $34.99 including all services and taxes included for 12 months plus $75 cash back bonus (which I have not seen) and they have given me the runaround about it. This was all promised to me over the phone and I have a printout of the promotion. They said it is a 2 year contract and if I cancel for any reason, they will charge me a fee. They made an appointment to have a tech come by to install the service and he did damage to the property. He had 2 managers come over to view the property and take pictures. He was there for over 9 hours and after all that, he asked me to sign the form for installation. Some forms were in Spanish and he said he did not have any English forms. I don't speak Spanish.

When I call about the billing, they act clueless about the promotion and then say okay, I see it ,we'll credit and never do. They recently sent me a letter about changes prices. I've been calling monthly about the billing and they said they will give me a credit for the overcharge but never do. I asked Dish why haven't I been receiving any bills. They said I don't have any bills sent to me. So I asked them to send them to me. They said they can't but they told me over the phone I am being charged now $49.95 and it can change anytime and they said they have the right to change the fee even though I was promised something else. When I ask about the $75, they said they don't deal with that and refuse to give me any corporate info.

Back in the beginning of February, we bought a new house and I called our local phone co. for internet and phone service. At that time, they also stated they had a bundle plan that included satellite TV which they contracted through Dish Network. They asked if I would like the DVR and I declined because at my other house I just used my VCR for recording. When the technician came out and installed the receivers he did so in a way that my VCR won't record the shows I wish to record so I called Dish Network and asked if I could get the DVR and upgrade to the HD DVR because I saw on their website that that was a "new customer" promotion.

I was told that I had declined the DVR option and I stated I had done so without realizing that there was free upgrade to HD DVR because I was not told about that promotion at the time of signing up for the program. I was also not offered the 3 months free HBO and Showtime channels. I did not know about that until the technician came out and was showing me the channels, asked if I got the free movie channels for 3 months and I advised him I was never told about that.

I then called Dish Network and they turned on the movie channels for me but will not upgrade me to the DVR without me paying a $200 "equipment rental fee" even though, when I signed up, they were going to give it to me for free. I am not paying $200 for DVR rental fee when people out there are getting it for free. Keep in mind, when I called I was a customer for only 22 hours and they told me that since I was now considered a current customer that they couldn't give me that promotion. All they said to me was that they understood my frustration but that if I wanted the HD DVR I would have to pay $200. That is not happening! So much for customer service!

I got in a 24-month contract with DISH. Unfortunately, I had to move 3 months into my contract and asked them to move the service to my new home. They were unable to install the service at my new place because they could not get the signal. The person who came to do the installation called them and said it was impossible to have a signal. When I called to cancel the service Debbie told me that I had to pay a $15 fee for each month remaining on my contract. I did not agree. I asked her to let me talk to a manager. She transferred me to Mel.

He told me that the cancellation fee was $17 dollars each month remaining on my contract. I had the contract in front of me; it stated that the correct amount was $15. I asked Mel to remove some features that were free for the first 3 months; he verbally told me that he removed it. When I asked him to send me a confirmation he said he could not send me anything. I was happy with DISH, but why do I have to pay for a service that I am not receiving? Most of the people in the building have Comcast; therefore, it should be DISH'S fault not to be able to offer me service. I asked Mel to cut me a deal, but he refused. I wish someone can help with my case, and I wish DISH was found at fault. I do not have cable. I can not afford the cancellation fee which is almost $400 dollars. I am stuck paying for a service that I am not receiving. That money should be going to my kids or my savings. I am frustrated and will not have cable for a while.

I lost signal and lost picture. I called and complained a number of times. I was hung up on. They said it was the weather, even though it was nice outside. They charged us a fee for a phone line hook up that we already had. They were suppose to remove the charge from the bill and never did. They sent a service tech that said nothing was wrong with the service. He left, nothing was fixed.

We cancelled service on February 1st. We were told we were signing for the High Def upgrade and we were tricked into signing a contract. So at that point, we found out we were bound by a lease. Dish said they would bill our credit card, and they would send boxes for us to send back the receivers.

Two weeks go by and I call to find out where the boxes were and I was told I'd be receiving them at the beginning of the week. They never came so I call again and were told they sent them by UPS, and that I had to fight it out with UPS. We asked what date they were sent out and the rep. said Jan. 25th. If you remember, we did not cancel until the first of February. When we said that to the rep, he put us on hold and put a supervisor on the phone that was very rude and told us we have to figure out what to do and hung up on me. But we will be charged all these late fees.

Back on Dec. 29, I went to SatelliteSales.com and ordered Dish network service. I ordered the $42.99 package for 12 months (DVR fees included) and added the $10 HD package. Nothing was disclosed about DVR fees or HD receiver fees. When I received my statement, there were HD receiver fees and a DVR fee. When I called Dish Network, they said everyone gets charged these fees and that they are not responsible for what SatelliteSales.com advertises. I told them I want a refund and to pick up the equipment. They then said there would be an early termination fee. Something really needs to be done to hold Dish accountable for their false advertisement and hidden fees. I am filing a complaint with BBB and IN Attorney General. Don't get Dish network.

Why is Dish Network allowed to change unilaterally a contract without releasing me from any and all liability? In late December 2009, I canceled my Dish protection plan. I specifically asked if Dish Mover was free and they said yes. Then in less than 1 month after canceling the Dish Protection Plan, my receiver went bad. When I asked about Dish Mover, they said that as of February 1, 2010, it was no longer free. So, in addition to knowing why Dish can change the terms of a contract without making it null and void, I am wondering how many others have suddenly had their equipment go bad after canceling their Dish Protection Plan. Dish wanted to charge me $100 for Dish Mover and another $95 to fix a faulty replacement receiver they shipped me. I canceled my service but they said that I was still obligated to pay them the remainder of my contract, the one they changed, which they said would be $175 but if calculated would be over $250.

Feb 8, O ordered Dish Network. I called 18888959 Dish to get this some what great deal. That didn't work! She told me that I could get my channels and local for 58.49. So I said ok but I asked if I would get my local, she said when I unplug my direcTV it would switch over to dish. So I said ok. Feb 10, our service guy came out to set the dish up. After it was all done, I still had not got my locals. This is were it get bad.

I told them my story and they said no, she didn't tell me the truth because she listen to the reps call but she said there was nothing she could do. So she transferred me to another department and she "lost connection." So I called back and told them I wanted to cancel and Tom said no. I had to pay 420 to do that. I told him that I had not had this more than 3hours lost and they lied to me about their service. He talked to me for hour about the same old thing over and over and over and over. So I told him why can't they cancel my service and make me a happy customer? Why did they have to be so mean about this? I would never ever tell anybody to go to Dish Network. I might even put it in our local paper. This has really upset me to the point that I might take legal action if I can .

I got service installed for my 83 year old grandmother on 12/30/09 who lives in another area of the state. I was fed up with Comcast who she had who stood us up for service calls. My grandmother had to call me and the customer service countless times for no signal. I was irate to hear that they asked an 83 year old to go knock the snow off the dish to try and get signal, which later I learned she actually tried, through 3.5 feet of snow/ice. That is a broken hip waiting to happen for someone her age, with a pacemaker at that. Hearing this, I called to cancel on 2/10/10 stating that it was unacceptable service on their part to have an elderly woman do such a thing.

Barely 30 days into it and they are charging me $15 per month for 23 months to cancel. I went three levels up to complain, argue, or negotiate the cancellation fee, even offering to pay six months but not 23 months. Not only had they refused anything less than 23 months in fees for canceling, but not one person I spoke to seem to have any empathy for my 83 year old grandmother's safety living alone trying to fix this dish through 3.5 feet of snow and ice, to try and clean the dish clean with a broomstick. Really? I canceled it and thanked Yolanda for the unconscionable act on their part for sticking it to me in cancellation fees barely a month into it and with no signal and poor service.

In May or June 2009, I signed up with Dish Network while they were having a promotional deal. Something along the lines of $19.99 for 6 months, with free movie channels for 3 months. Sounded good and unfortunately I never read the customer service reviews on this site like I should have. The promo ended eventually and the price went from the 19.99 to $67.

Stayed with them for a an extra month and decided to cancel because it was just too expensive and we didn't feel like we were getting our money's worth. Partly because most of the channels were not within our interest and also because the guide was almost never updated, and took about 10 to 15 minutes to receive the info from the satellite to update. I ended up calling Dish Network's toll free line in January and spoke to a lady (wrote down her name and date I spoke to her as I did with every person I spoke to at Dish) and told her I would like to cancel my services. She stated to me that would be ok, but I would need to pay a $300 cancellation fee and also a fee pro-rated for each month I had left on the "24 month term agreement."

This is where it gets interesting. The day we had Dish Network installed at our home, I thoroughly read the agreement options in the contract. It gave me 2 options. To select the 24 month term agreement by signing my initials next to the box or decline the 24 month term agreement, with a box for my initials as well, I did not initial either of these boxes because above these 2 options the contract states "If neither boxes are initialed, you will have been deemed to decline the 24 month agreement option and will need to pay a $90 installation fee prior to installation."

When the lady I spoke to told me about this $300 cancellation fee, I recited this part of the agreement to her and it seemed to confuse her. She then began telling me that I accepted the 24 month term agreement. I told her I did not and I was looking at my pink carbon copy as we spoke. She then transferred me to the Executive Office and that is when I spoke to Nick ** (last name spelling may be incorrect). I explained my situation to him and he too told me that I accepted the 24 month term agreement. I also recited to him what the contract states about not initialing either box of the agreement and that I was looking at my copy and I purposely did not initial either box to ensure I was not signed up for the 24 month term. He said he would need to pull the physical copy of my agreement and that he would mail it to me and it would take 7 to 14 business days.

A month went by and I still did not receive my copy in the mail and I was forced to pay for another month of service. I called the executive office again, this time I spoke to a man named Ernesto ** in the same office as Nick. He too gave me the same run-around about the 24 month term agreement and I explained the situation to him. He said he saw in the notes that my contract was valid and that I did accept the 24 month term agreement with my initials in the applicable box.

So I sent it to him and 2 days went by and I still had not heard anything. I called back again and left a voicemail with him and Nick and neither replied to my voicemails.

I called back again the next day and this time pressed "0" until I was connected with a live person. This time I got a female in the Executive Office and told her of the whole situation and she must of apologized for my bad experiences 10 times. I told her I was not going to pay the $300 cancellation fee and I was not going to pay the $90 installation fee and I demanded they cancel my service or I would like to speak to the manager of the office. I also asked her if Ernesto had entered in their notes if he had received my email with my copy of he agreement attached, she said the email was never received. Finally, she said she would not have a problem cancelling my service for me and she would put an "exception" on my account and I would not have to pay the $300 or the $90 and that I would just need to ship my receiver and a piece of the dish back in pre-paid boxes through UPS. I told her thank you and I would do so.

The day after shipping the equipment back, I finally received the copy of the agreement (a month and a half after they said they would send it) they had on file only to see a sloppy "AV" type scribble in the box next to the 24 month term agreement that looks nothing like how I sign my initials. Plain and simple, either the installation tech, Nick, or Ernesto forged my initials on the contract and denied receiving my copy of the agreement proving I did not select the term agreement.

The last lady I spoke to helped me more in 5 minutes than Nick or Ernesto helped me in over a months time. The whole experience was extremely stressful. I do not recommend Dish Network to anyone and I encourage everyone to seek other options when looking for TV service. I also plan to seek legal advice concerning the fact that they forged my initials on the contract and forced me into an extra month of service by stalling my cancellation request. Dish Network is horrible.

I had Dish in the past. I was happy. I left no contract. I went back to them. Locked in a 2-year contract is wrong. I'm not happy. It's wrong for them to charge $300 for a disconnect fee. They tell you we lose money. Please. No, they don't. This should include cell phone companies.

When we exchanged the receiver for our HDTV, we specifically asked if there would be a problem if we decided to change services. In the future, we want to receive billing for our cell and home phones, internet and cable services on one bill when a certain service is provided in our area. My husband and I were told there would be no problem. Our HD receiver started having problems. I called in many times for help with the problems. Dishnet decided they would send me another receiver. I asked Lauren to check my contract to see if everything that was told to us was correct at the beginning.

At that time, I found out that the person had given me erroneous information when I asked about the exchange in the beginning. She said a new contract began when I received the receiver. I would have kept my old receiver had he told me the truth. This was doing the time when you were no longer with AT&T. I am requesting that you honor my request by canceling my contract which extends to the end of August 2010. Being valuable and excellent customers, it is not asking too much to grant us this request. I hope you can resolve this problem as soon as possible.

On 7/12/2009, I responded to an advertisement by Dish Network for 250 channels plus all movie channels, $70.00 per month for 6 months, never to exceed $90.00 per month for life. The phone number for the advertisement we answered is: 800-, Pat. Web site sterlingsatellite. They answered as Dish Network. We were charged $70.00 for several months, then by Oct. 1, 2009, our bill went to $90.00. Our Jan. 1, 2010 bill went to $127.18.

We are moving today (new address used above), included in our Jan 1, 2010 bill was a flyer stating Dish Network Makes Moving Free and Easy. When I called the main Dish Network to schedule the move and complain about the charges, we were told Dish now charges $15.00 to move a service, effective Feb. 1, 2010. There is nothing they can do about the bill except for us to take another package, not what we signed up for, in order to lower our payment.

I was told by Donna, Dish is not responsible for anyone representing Dish Network. Never to go to a representative of Dish Network, always contact the main Dish Network. Any Dish Network representative would have charged us a lot to move the service. If we wanted to cancel, there would be a $300.00 charge to cancel.

People are scammed by all representatives of Dish network, as people when they respond to advertisements assume they are dealing with Dish, even though they are representatives. There should be a class action law suit for all those who have been scammed by Dish Network. We are retired with a set income, TV is one of our enjoyments. The agreement (which we do not have in writing, by phone only), at $90.00 for life fits into out budget, $127.18 does not. Now, we are going to have to change our programming plan, in order to afford it. We have been scammed, and I am sure we are not the first.

I signed on with the Dish Network for satellite television service in July of 2009. I was told at the time (because I asked) what is the out policy on the agreement. They said it's 30 days notice. I asked that because my employment situation was rocky and I knew there might be a chance that I'd have to move and discontinue the service.

In December of 2009, that was the case. I called them. The lady on the phone reiterated the 30 days notice. I gave it and they asked that I return the equipment. I did and at my own cost by the way.

I'm told that I will owe them nothing once I return the equipment. I asked this clearly and plainly. Then on February 1, 2010, they charge me $198.57 to my credit card (the one they had on file) and when I called them, they called it a cancellation fee. I did not authorize this.

I tried to reason with the woman on the phone, her name is **, and she was hard with me. I stated to her, "If your record shows all of your phone calls, you should look up the ones with regard to my account and you'll see that I'm telling the truth here." She gave no response to that.

Please help so that Dish Network does not get away with doing this to other people.

January 23, 2010, we received an advertisement for DISH TV. I called and spoke to a salesman named Omar. I told him that we had wanted to have satellite TV in the past, but had been skeptical about it because we had heard stories about their losing the signal. He told me that was only in severe storms, and that was the old dish's that did that. He told me also that we had "30 days" to try out DISH TV. I wish I had recorded the conversation. We live in the lightning capital of the US and less than 22 hours after the installation was complete, (it took him 7 hours), we had a storm which was not severe. We lost their signal for over an hour. I called immediately to cancel the service. They offered to send someone out to tweak the dish, but I spoke with two other satellite customers and they have the same problem, "losing the satellite signal".

I had the account closed; but even though I closed the account in less than 24 hours, DISH TV will not let me out of the 24-month contract. They are charging me $360 on my charge card to get out of their contract. I'm still waiting for their shipping cartons to return their two DVRs. Had Omar had been honest with me in the beginning, and had not told me I had 30 days trial period, I would not have signed with them to start with had I known this is not true. I don't know how to prevent them from charging us the $360.00. I even offered to pay the young man's wages for the installation! DISH TV is charging me $360.00 for something that I was told I would have for a 30-day trial period. I believe it is very, very wrong for sales people to tell customers anything to make a sale.

I decided to try the Dish Network. So on Nov. 23, 2009 I canceled DirecTV and had the Dish installed. Installation went perfect. Maybe a week later the picture started freezing. It would freeze up to 8 minutes. I called on numerous occasions and it became worse. It would freeze every five minutes. Finally, a representative informed the receiver was defective and they would mail me a new one. I asked her who would install it and she said, "You can. It is simple: all you have to do is take out wires on old receiver and put in new receiver the same way!" I have a wall mounted TV with wires hidden in wall. I am a disabled person and unable to crawl on floor to get in back of receiver.

However, since it was supposed to be "so simple," I did it.TV would not come on. I could not get it to work. After hanging on phone for at least another hour, my grandson hooked up old receiver so we could watch. With reluctance, they scheduled technician to come out and install. He did and I had a new set of problems. TV in back room played what TV in front room played. After calling again this was easily solved. Then it started freezing again! Approximately every five minutes. I had called customer service again and I talked to a young man who told me he didn't think it was that big of problem and if I wanted another tech to come out, it would cost me $39.99.What? I only had Dish a month and was so stressed and fed up that I called to cancel and go back to DirecTV. Now I did all I could to give the Dish a fair chance to provide me with service. They failed!

Now they want me to pay a $360 early cancelation fee. I am on a fixed income and this is outrageous. The woman was rude and said yes she could wave this if I agreed to have another tech come out and that I didn't give it a chance to remedy the problem. No way was I going to put myself through anymore stress and aggravation.

I was told there will be no cancellation penalty fee to cancel the contract if I have to move out of country by a sale rep at the Chadler Village Mall and the rep that sign me up over the phone. They said since DISH Network cannot provide service to me, they will not charge me a cancellation fee. When I called to cancel the contract to move overseas, they want to charge me $285 cancellation fee. They threatened to auto withdraw from my credit card and they can give me bad credit if I do not pay them.

I recently signed up for Dish network because my current cable at the time did not offer certain channels I wanted. I spoke to the salesperson. He took my information and told me I did not qualify for the current promotion they were running. I had to pay for activation, which was okay. I set the account up. He explained the package I selected, but failed to tell me I was set up on a prepaid account with the company. Had I known this at the time, I would have decided whether I wanted to continue with getting the service. He made the decision for me by not telling me exactly what I was signing up for. This information was told to me today by their customer service representative.

I asked how long was my account going to be prepaid. She stated the lifetime of the account. I then asked to be transferred to a supervisor. I have been with my previous cable company since moving to this area and I never had a prepaid account. I explained everything to the supervisor; she apologized, but told me there was nothing she could do. I asked her to cancel my service so I may go back to my previous cable company. Since the account was set up as prepaid, I would be charged a certain dollar amount from the date of cancellation until the contract end date. This is unfair. I'm being forced to remain with them due to the amount I would have to pay to leave.

Dish Network is using deceptive tactics to lure customers into 2 year contracts. I was contacted for a free DVR upgrade, that would also grant me a $10 reduction in my bill over 3 months. Nowhere was it expressed that this meant that I would be enlisted into a 2-year contract under threat of a $300 penalty if I were to cancel it. I had no previous contract with Dish, just a month to month agreement, and was actively looking into a better, more competitive AT&T solution. I am now deprived of my consumer freedom of choice of service for 2 years (This was not an installation, just a simple DVR unit upgrade).

Many calls to Dish Network resulted in concerned representatives expressing apologies, but not able to void the contract, even when I had called within 24 hrs of the upgrade for the first complaint. You can read similar stories on many web sites. This is a widespread campaign of deception and abuse by Dish Network. I will contact the Better Business Bureau as well, but this anti-competitive and anti-consumer behavior will continue until stricter rules on oversight of Cable/TV providers are passed.

In January 2009, I signed up for a two year contract with Dish Network. I was told verbally by "Jake" in January of 2009 that I was signing up for a 2-year contract with a set monthly charge of approximately $27. Yesterday, 01/11/1010, I was called and told that "as a reminder" the 12 month promotional offer was up and the remaining 12 months of my 2-year contract was being raised to over $81! I was never informed by "Jake" of this 12 month offer because if I was, I would never have paid $200 for the installation!

Yesterday, I was told by Carrie that, "You must have misunderstood," which is a lie. Dish has changed the conditions with its customer agreements and failed to fully disclose to me in entirety these conditions in 2009. Dish says that it tapes phone calls but when I asked them to check the taped call with Jake, I was told that wasn't possible. I find the actions of Dish Network to be deceptive and reprehensible. I have a signed 24-month contract with them but Carrie said that since it does not have a price on it that she could not help me. When I asked if it came down to my word against Jake's, I was basically told yes. I asked if Jake conveniently received a commission for each sale and was told yes. What a surprise.

Had Dish about two months. Box started smoking went out. Called Dish on Christmas Eve, was told a new box would arrive in 3 to 5 days. It is now Jan 5,2010 and still no box. Called many times to find out where it is, and they sent it to a address over 500 miles away. Will not let me out of contract and have no idea when a new box will come. As for the contract I was understanding, it was only a year and it is a two year. They lied about that. This place is getting away with ripping people off and they need to be stopped.

Dish service was not acceptable. I was told there is a $200 cancellation fee not $345. I asked customer help numerous times how I can get out of this contract and no one would address the question. I have requested a copy of the contract since I didn't sign anything. I paid $412 cancellation fee for one month of [bad] service.

On Dec. 31, I went to Channel Choice installations in Sacramento, CA and agreed to have a Dish Networks system installed in my home. After reviewing their promotional offer and on the suggestion of their sales rep, I agreed to their classic bronze 100 package and the "Free DVR" as advertised . This promotional offer advertises "over 120 top channels" including local channels for $24.99 per month. They suggested that I get the receiver with the DVR since this was a "free upgrade". When I asked about the channels I would be getting, I was given a pamphlet showing the icons of the channels and the names but they had nothing that described the programming of these channels. When I asked their sales rep the total cost of my monthly bill, I was told it would be $24.99.

As with all Dish networks contracts, this obligates me to a term of 2 years with a charge equal to $15.00 a month plus equipment return fees and shipping fees upon termination or downgrade from the original agreed upon contract. After they installed the system, I found that I did not receive "over 120 channels" as advertised. I received only 31 channels . Of those, I received 6 broadcast channels and 5 local stations that I normally received for no charge as local channels are normally broadcast over the air. The other 24 channels were channels that are non-stop infomercials or channels that did nothing but sell products like 24-hour auctions.

On January 3, I called Dish Network and spoke to their rep Harry. I asked about only receiving 31 channels, most being infomercial stations. Harry told me that in order to get the 120 channels as advertised, I would have to pay an additional $10.00 per month for the HD channels and additional fees for the premium movie package. I was also told that the DVR is not free, that an additional fee of $5.98 per month will apply as a service Fee for the DVR that they do nothing per month but charge for the service. The receiver requires no monthly service in order to receive programming that includes more than 6 entertainment channels. I would have to upgrade to a more expensive per month package.

Harry also explained to me that the $5.98 per month service charge will still apply and that I will be billed for 2 months on my first bill as I am required to pay 1 month in advance for their service If that 1 month advance fee is not paid by the due date each month, they will disconnect and all charges related to the account for the two-year period will apply. Had their sales agents been truthful about their programming, and disclosed the content of the programming and additional costs of their "free" offers, I would not have purchased this from them.

I got divorced in the Spring. After my divorce was finalized and I had changed back to my maiden name, I called Dish Network to change the name on the account. I was told they could not do this and that I'd need permission from my ex-husband since it was in his name. Despite the ridiculousness of this request, I had him call them. They told him that they could not change the account name since it was an established account with a contract. It would have to stay in his name unless we wanted to pay an early termination fee. They did add my name to the account so I then had the power to make changes to it. I don't understand why it's so hard to change the name on the account. I called them to complain and I got a representative who started asking me personal questions such as: "Do you hate your husband?" He even suggested that I stop paying the bill so that my ex's credit would be ruined!!

I tried to get to the bottom of this situation to hold someone responsible in their company and asked them to write me a letter of their investigation result on this issue but they couldn't send me a letter or any of that nature. Moreover, during the whole year, my bill was changing from time to time, which I first signed up for a $39.00 dollars plus tax but I was paying more than what I was agreed in the first place. I am canceling their service as of today 12/24/09.

I ordered Dish Network threw one of their resellers. I ordered and willing to pay extra not to be in contract. I just want to try it out. As they explained to me that I'll have 200 hundred channels. After my installation I noticed, I had no local channels including major networks like ABC, CBS and NBC.Unfortunately, I didn't realized nor was disclosed it to me when I was ordering Dish. I kind assumed they where like other providers such as cable that included those channel in all basic packages at no extra cost.

I called them straight away to ask why I don't have these channels. First they said weren't available. I said no way and please cancel my service, then another person got on the phone and said those channels are available in your area but I have to pay extra. This only after having the service for 5 days. They said that if I cancel early have to pay $360 dollars for early cancellation fee under their contract. I said that I had paid extra for a no contract with Saveology who is their reseller. Dish network basically advise me that is them and this is us and I have to pay. I have requested to ask the phone conversations to be pulled up so they can hear I specially ordered no contract.

I was lied to from the very beginning and now I have to pay the price. I never received my Bounce Miles for getting the service and now I'm being penalize because Dish can't provide me service. I feel I'm being taking advantage of and I would NEVER get or recommend Dish to anyone ever again.

Dish Network was unable to provide me with service at my new location before completion of a 24 month contract and charged me a cancellation fee.

I had DishNetwork instaled Five days ago. The Service is horrible the DVR keeps freezing whats worse is everytime the DVR resets it erases all of the recordings. I call DishNetwork go through all of the troubleshooting. I decide I dont want to deal with Dish anymore and I wish to cancel. They tell me that there is no thirty day period. I get heated and lets jus say words are exchanged. Nothing Has been resolved, and im not sure what do. I went online and other customers have had the same issues and have gotten out of the contract with out a fee.

The account holder did not sign the contract. Can I still get out of the contract.

i had a contract with dish but unfortunately i had to file bankrupcy, do to unable to paid my priorities, the company was notified but did not comply.So what happened was that i had unathorized debit amount from my checking account from this merchant,eventually had to dispute the funds from the bank and from my lawyer and also wrote a letter to the attorney general so it would be more legitimate, at the end was solve, but again I had the same charge back in 12-04-09 same amount taken out and being fraudalent and unathorized, so please tell this merchant to stop taking money aout of my banking account and credit.They don't have any rights to go to my checking out and taking funds out just for their pleasure.

I spoke with a Dish representive, and at the time I was not under a contract. I requested to find ways to lower my monthly bill, because I was paying much higher rates than new customers. The rep replied that she could get me a better deal than what I was currently paying. She said and I quote that I would pay $63 per month for 12 months, and the bill would go up 15 dollars after that. However, I received a bill for 89 dollars, and when I called to claim I was told I could cancel and pay cancelation fees, this is a nice scam. Now when I call to speak with a supervisor, I get put on hold forever, hung up on or talked rudely to. All I want is the price they promised (quoted me); or to cancel the service without penalties.

I called Dec. 04, 2009, to cancel our Dishnetwork account. I was told we would be charged a $285.00 early termination fee because we had renewed our 24 month contract, only we never renewed the DishNetwork contract. We have been with DishNetwork for 2 years and 4 months. Since we never renewed our contract, we assumed we were paying on a month to month basis. I was told, I had called in on June 30 and ask to renew the contract, but I did not. The operater told me they record those calls and when I asked them to produce the recorded call for that day, they first said it was another department and then they put a supervisor on in which she began to yell at me and tell me they will not produce that recorded call and that I am going to pay to terminate and also that they will bill it to the credit number on file. I did not authorize this and I want to know what can be done about this company; who can I make a complaint too!

I purchased and signed a 2-year agreement for 2 years. They have flyers and marketing people who sell you "the whole package the HD package claiming they have the most HD channels of any carrier. However, in Williamsport, we can only receive around 3 HD channels! After calling myself and then my "techie" son calling over Thanksgiving and speaking with Dish technicians, we were told that we do not have many HD channels with Dish in our area and they have no idea if we will! I called today to see if I could cancel since they could not live up to their agreement. Then I asked if I could have a one year agreement rather than 2 and they said no to that as well. I did speak with a supervisor, but the supervisors have all been trained that no one gets out of a contract and after reading the previous complaints, I find I am also in the very same predicament. There should be laws against this DISH racket by our government. I would appreciate any information to assist me to get this contract cancelled.

Today I tried to cancel my account and was advised that I was locked into a contract for down grading from our HD receiver. I never signed a new contract nor did I call to exchange the receiver. My husband called who is not on the account and they advised it would be no problem just put the old receiver in the box and send it back. We were never informed that by turning in the promotional receiver would we be locked in to a new two year contract until today. I was on hold after being transferred to several people who tried to sell me service to keep me as a customer. I was even offered a free month to see if I wanted to stay and when I declined the representative raised his voice at me.

This was supposed to be a member of your "Executive Team" and he was raising his voice at me? It seemed to get ugly when I declined to keep my service and now I am being told I am locked in to an agreement I neither signed for or verbally agreed to. I asked for the representative to fax me a copy of my signed agreement and I was informed that your office does not have access to a fax machine or email. That is kind of strange since I am on your website emailing you now. Treating customers the way I have been treated tonight is unacceptable. When I asked for his supervisor I was told his name is "Felipe" and there is no last name. I find that hard to beleive. The representatives we spoke to was Jorge M and David O. I was told I was going to be transferred to a supervisor,but instead was dumped into a voice mailbox that stated you would get a call within 48-72 hours. I would like to resolve this matter immediately. I did not sign or verbally agree to an upgrade and I would like to cancel my account.

I had Dish network installed. Before having it installed I asked if I could cancel it if it did not meet expectations. I was told "oh, yes that won't be a problem." Within the first week I knew this was not what had been promised. The majority of the stations were nothing but ads. I called to have this cancelled within the first week of installation. After several hours of conversation I was told I could cancelled ,but it would cost me $15.00 a month for 24 months. I wasn't told that before the installation. THis is a real rip off. Do not waste your time or money on Dish network.

So yesterday I called them to give the actual cancellation date and -you guessed!- they are going to charge me for the early cancellation. I talked to two supervisors who would only quote the contract..."If you cancel FOR ANY REASON..." And they are going to TAKE THE MONEY FROM MY ACCOUNT. I had been a customer for 5 years. Being on disability, I cannot do this. I'm not even quite sure how I'm going to survive the move. But those at Dish could not care less what they are doing to me financially.

I signed up with Dish in June 2009. The service was horrible and I agreed to auto pay @ the time. I had a mishap and the bank sent back a payment which cancells my auto pay. I never set it back up and was told I would have to set it up online or authorize it online. (I never did this)I cancelled out the services in October 2009 because I cant watch TV when it rains. I expressed to the Cust Serv Rep. that I dont have the money to finish out the contract but I will get it paid if they bill me or I will call. approx 1-2 weeks later I look @ my acct to find a negative balance. I called dish and they took out for a cancellation fee.

I spoke with a supervisor who "claims" that it was "verbally" expressed to me that if I cancell I will have to pay for the remaining months..I advised him that I know I have to pay but I DID NOT Authorize them to take from my acct this much money without me knowing.

He claims it was in the contract but that is a lie. It is not in the contract that you can take money from someone without their knowledge unless you sign up for it. I want my negative balance back including what they took from me!!!!!!!!!!!!

I have cancelled dish and gone back to Directv. I do not due business with any company the misinforms their customers about their products. I think Dish sales ought to be taken to court and fined for they way sign up customers. Because you have to PAY THRU THE NOSE to get rid of this Dish TV company. DirecTV is a better company to deal with for TV and the like. At least they have the programing that most people want...

I guess a sucker is born every time you call them.

For two years I had Dish Network service in a bundle package with AT&T. In or around March 2009, Dish Network and AT&T ended their relationship and Dish Network changed my fees without any notice to me. After numerous phone calls they agreed to lower the price, but not to what I had been promised. After that every single month I would have to call Dish Network and beg them to adjust my charges back down to where it was supposed to me. Finally in June, I told Dish that I did not want their service anymore. This was too much of a hassle with their poor poor customer service. Then in July 2009 my satellite service on one of my TV's quit working and Dish Network told me that I would have to pay them if I wanted them to fix it. I declined. I told Dish that I did not want their service anymore because it had been just a terrible hassle. But I went ahead and paid them. Around August 20, 2009 I lost complete signals on all my TV's. I had no picture at all on any TVs in my home. On August 30, 2009 I had Direct TV installed at my home.

I then tried to get this service cancelled from Dish. I have called them several times to cancel and each time, I am told by the person I spoke with that I have to speak to someone else; that they are not authorized to cancel my service. However, each time I am transferred to someone else, no one has yet to answer and speak with me. Since that time Dish Network has continued to bill me every month. They call my home and they call my cell phone numerous times aday. I have tried unsuccessfully to talk to someone about this. Finally I wrote a letter to Dish Network complaint department about this and a few days later I received a phone call telling me to return the equipment. I did that immediately. I received an acknowledgment that Dish had received the return equipment. However, Dish is continuing to bill me for service. When I have attempted to talk to someone at Dish Network, I get a recording that my service has been terminated and if I want it back to pay the bill. I don't want their service back, I want them to stop harrassing me and to stop billing me for service that was terminated back in August 2009.

It was about a year ago today. We signed up for the annual membership due to the one month savings. (I found out now, that it was only Oct that we paid, so it was actually only 1 month of use.) We were buying a home and work was pretty busy. So, my wife called into Dishnetwork to move our current account to our new house. We found out that it would be 100 to move it since we didn't have some type of insurance or other. So, we decided to cancel the membership. My wife was talking on the phone with the company and they told her that they would not refund the money, only cancel the account. I told her that was horrible and that there was no sense to cancel today, if they were just going to keep the money. I figured that they would just run out of the annual anyway. To my surprise, we get a bill in the mail (Nov it says late already). I was busy with work, so I can't get to the mail. My wife is about as unorganized as I am, so we just stack it. It doesn't help that we just had our fourth kid.

Anyway, I call and tell them that we need to cancel. They say sure, just pay us more money. What for? It's because our account is still active. But we haven't been using it for almost a year now. We haven't even lived at that house. "I'm sorry" "I'm sorry..." this and that, but I can't do anything but take your money. Oh how nice of me, I won't bill you the $5 credit card fee. So, I talk to a supervisor, oh, "I'm sorry..." you should have called me a year ago. I can't do anything for you now. She tells me that I should have asked to talk to a Supervisor back then, yet I've talked to two today and they just say... "I'm sorry". So, what would have been the difference if I would have talked to one then? I guess... I'm sorry! but we'll keep your money anyway!

So, they take my money and they can't do anything. Not even way the month? fee. Since it was Oct. 9th last time, I'm guessing that it is over $40 a month when I was originally paying only $30 a month. This seems like legalized fraud. Also, the first guy I talked to was even sweeter. He says that since I canceled my account, I have no ability to contact someone higher than him since they don't handle people without accounts. I suppose another supervisor would tell me much later (if I called) that I was stupid to stop at that supervisor, that I should have called a different supervisor to contact their supervisor to get a better answer? I also ask that Dish not contact me anymore. They say that they can't even do that. It's out of their hands.

Of course, they can't even remove the 40.+ dollars for the most recent terms that I didn't agree.

On November 2, 2009 approximately 10:00 A.M. I made the call to speak to a Representative of Dish Network to make a cancellation of services provided. From day one that I decided to become a customer with Dish Network, I have had nothing but the run around with each and every representative. In the past, I have been pressured too many times with "special offers" and "specials" Dish has to offer. They had promised me a "special movie channel package" "FREE" for 3 months without any additional fees as long as I canceled before time was due. I was given until November 22, 2009 to stay or cancel this special offer.

I simply called this morning to cancel service with Dish because every representative I have spoke with in the past had a different story to tell me about offers and cancelation information. After getting transfered four times and each time speaking with a new person, I was transfered to the Spanish Department.

I spoke with "Sara" ID#60M which in turn, was very rude to me. I explained to her that I wished to cancel the special offer, which was "FREE" movie channels so I would not get charged any addtional fees. She insisted on why I had made this decision on cancelling this special deal, I expressed to her that I get the run around and every respresentative tells me a different story each and every time. I did not get the names and ID#'s of the others before speaking to her.

When I mentioned cancelling with Dish, she further explained to me that I was to pay a $300.00 cancellation fee. The representative I spoke with before her explained to me there was NO CANCELLATION FEE due for me to pay. I expressed this to "Sara" and she said it was a "verbal contract" I had made with Dish. I expressed to her that I NEVER had agreed or no representative explained this to me at the beginning.

This is where she got very impatient with me and began to pressure me on my descision. I told her I wanted to speak to her supervisor or manager and she said she was the only one that made the cancellations, that there was no one else I can talk to. She did not leave me with any choice but to cancel and furthermore she had refused to transfer me to a manager or supervisor. She pressured me into making my descision right then and there to stay with Dish or to cancel. I was left with no other choice due to her interogation.

I insisted to speak with her manager and again she refused to transfer me to someone else. In addition, she explained to me that I was responsible for a $300.00 cancellation fee, plus shipping fees to return the cable boxes back to them. "Sara" ID#60M was very unprofessional in the way she handled the situation. She was very rude and would not work with me in any way. She only left me the choice to stay with Dish or to cancel.

I called Dish Network back today at 10:30 A.M. and spoke with "Steve" ID#5T8 he, in turn, was very professional and expressed his appologies and was concerned on how "Sara" ID#60M treated me. Steve reassured me that I was NOT responsible for any cancellation fees or any other fees. Instead, I was getting a $22.00 reimbursement. "Steve" explained there was a miscommunication from their part and appologized for the bad treatment I received this morning.

I feel that as a loyal customer during the time with Dish, they did not fulfill my questions and or concerns or resolve in a timely manner an issues I had. I wish to express that there should be more representatives like "Steve" ID#5T8 working for Dish and they should brief the "spanish department" on how they should treat the spanish clientel and teach them how to resolve these types of issues in a professional manner. Due to how "Sara" ID#60M treated me and on how she failed to keep me as a customer, I decided to cancel service with Dish Network.

I went online to file this complaint and was amazed upon reading many other complaints customers have had with Dish Network. I am very dissapointed with the service from Dish Network, their customer service representatives, and would not recommend Dish to anyone.

i call 800 dish net and because i remember that there is a retail scammer that likes to mimic their phone numbers, i immediately ask if they are dish network; they say yes. i proceed to order an installation, and they ask for a 10 minute disclosure recording to be heard and agreed. meanwhile i am directikng the movers as, yes, i moved without tv and have to juggle it all at the same time. so the guy shows to install the tv service (my landlord only agrees to have the satellite as long as fios isn't available) all gets done.

2 weeks later, someone calls me asking how the install went talking really fast.. but i thought i heard something odd, so i said wait, back up, who did you say you were? they say 'i dish'. who are you? we are the retailer who sold you dish network. i asked specifically if i was speaking to dish network and rep told me yes. oh i'm so sorry, i'm sure. so i'm thinking what else did i get lied to about ie terms, money etc.
well, i got hit with 50 processing fee.. like i would pay that instead of calling dish network directly. but that's just the beginning.

then i finally cut to the chase i did not agree to any contact what [they] are showing. of course, 2 years. i lost it; i rent i can't authorize a 2 year contract. nothing. finally i said so here's the thing, you are not authorized to install the dish because you are required to have the landlords written permission and your guy never asked for it. silence.

we will remove your discount and have no 2 year obligation. great. thanks. we're done. so i call back 'i dish' the retailer. tell them they committed fraud. they say fortunately we record all of our conversations. i'm thinking yeah, that's the sign of a non criminal business. meanwhile they tell me good news, we see your account has been updated to show you are a month to month customer.

so then i start googling... and what i see freaks me out no end. later on same evening i call both of them back. dish network says i don't know what you are talking about. you have a 2 year contract and our installer would never have lied to you about what you signed. i call back i dish. they say i don't know what you are talking about. dish network has nothing but 2 year contracts! my only response was, see you in court.

although i despise comcast, they are definitely the better of the two. they are coming monday, after which i cance dish network. btw, called dish network back and sweetly asked 'gee could i get off autopay?' and they are like sure but you lose the free cinemax. no problem, i just don't see anything interesting on that channel. called back 10 minutes later.. that change took, i am off autopay (don't get me wrong, i am not stupid, that card is cancelled tomorrow).

I was tricked into buying a package with the understanding that it had the only 2 shows that i watch in it. To my suprise when the cable was hooked up my 2 shows were not avaiable to me. I called dish only to get someone i couldnt understand...in which she explained to me that i had to upgrade to the next package to receive my programs! i was so angry for the way they did me i informed them that i wanted to cancel my service with them...only to find out there was another deception of a fee if i stopped service before 18months! it was going 2b very costly...so i upgraded n dealt with them very painfully for the next 18months!dish network is a dishonest company who tries anyway they can to get money from you.

lastly they charged money on my credit card without my permission for a reciever that i returned, so i called and asked why, they said it was for a special part from the dish that was to b returned as well...after informing the lady that i was unaware and was not going to do this but someone could come pick up the dish...she waved the fee...only to find out i was still trying to be charged...once again i call waiting 30mins on the phone as usual only to speak to a machine. it took me three time for me to finally talk to someone. i hated every aspect of dealing with this company...i would rather go without cable or tv if they was the only cable provider...and thank god they are not!!

On or about Friday June 19,2009 one M.Jerry M came to my door as a representative of "Satellite Solutions of San bernardino CA. He said he knew we had DirectTV and that he could give us the same channels at a considerable savings for a lower price and additionally he could give us condierable discount fo the first 6 months. He showed us a Dish "Quick Reference guide and pointed out that we would be signing up for America's Top 200 Silver , which included America's top 100, bronze and also the lowest leval known as DishFAMILY. The cost would be $27.99 per month for 6 months at which time it would either go up to $42.99 or we would have the option to downgrade to the top 100 and the dish Family for 37.99

The following day an "Arsenio "T" came to install, he repeated clearly to my wife and I that we would have all the channels listed under Silver, bronze and Family.He also told us that we must have our phone line connected to the receiver or incur a charge of $5. per monthe additional. He sai that he would connect that with ouir permission and that there would be no extra charge. We said yes and he connected it, it has remained connected ever since.

The next month I noticed that we were being charged for the $5.00 penalty for not having a phone connection, I called and thought I had corrected that, the line was tested and confirmed to be connected but the charge continues. I called again today, Oct. 12, 2009, and spoke to two individuals to pprotest the ongoing charge for "no phone hookup" Agaion they are very pleasant and promise anything that will get me to pay the latest bill, I am worried that when I downgrade in Decmber they will start my contract for a new 24 months.

At this pint we simply want to get out from under this company and will not pay to do so. Other people who have turned Dish off after completing their contract term, and told them are still billed, the equipment is not picked up and when they return it to local dealer it is not acknowledged.

We signed an initial service agreement with dish network on Sep 2007. On october of 2008 dish was offering a promotion to try out their HD channels. If you didnt like it you could cancel the service without being charged. They added the HD package to my account. Come to find out the HD channels did not work with my receiver. Dish called me telling me I needed different receivers to get the HD channels. They said their would be no charge to me for this offer. I didnt sign anything. The Tech came out and put in the new receivers. We tried the HD channels and didnt like them, so we cancelled them. I decided to cancel my service after my contract was up in Sep 2009. I called to let them know I would be doing that. They told me My contract didnt end till 2010. I disagreed and pulled out my original contract and told them exactly what I signed. They told me because I accepted the new receivers I extended my contract to another 2 years. How ridiculous. I didnt even keep the HD channels nor did I agree to a contract. Why would I agree to another 2 year contract for HD channels that I didnt even know I would like or not. Which I didnt. DISH IS A RIPOFF. I dont understand legally how someone can just put you in a contract for anything they want to.

I'm in the military and was changing stations when my wife called the 1-800 number to inquire about pricing. She was told that we would recieve the classic siver package with all the HD channels, The NFL Network, The Big Ten Network, HBO and Showtime for $47.99 We were also told that we would recieve 4 rooms with 2 DVR's for free and that after the first year our package would increase by only $15.00. When the technician put the equipment up he informed my wife that we do not get the HD channels and that the big ten network was not on our package either, although it says it is right on the brochure. (Before we had the technician come out we asked the initial rep what the hidden cost were and if we had to pay for local channels, extra DVR's, etc. he stated that there were none and that the price he quoted was everything we had discussed with no hiddens. She called back a second time to confirm the package and again asked for the hiddens and a full description of the charges and we were told that we were getting the classic silver with the HD, Big ten, hbo and showtime with 2 dvr's and 4 room connections and that there were no hidden charges, that was the package. Upon the technician informing us of the lack of HD and big ten we called customer service and asked to cancel. They told us we could only if we paid $360.00, we hadn't even had the service for an hour!

I told them they lied and that they conned us into a contract and they said we went through a retailer and they could not do anything about it. We called the number in the phonebook that was a 1800 number for dish network. They told me they would give me all the sales person told me but the price would be $49.99/month and that after the first year it would go up to $74.99/month the second year,which is way more than the $15.00 increase we were sold on. I disageed but could not afford to pay the $360.00 disconnect fee. Then I recieved our first bill and they charged us for hbo and showtime and an extra 5.00 fee for no phone even though they said they would not because we were in the middle of a move. The technician also told us we had a 30 day trial period to cancel the contract and that it depended on "who you talked too." I feel as if there has been many instances of misrepresentation and down right lying. I want to get out of this contract and feel that they have conned us and lied to us to get our business.

After about eight months we decided that we preferred the Comcast setup as compared to the way the Dish programming is configured so we called Embarq to cancel. Canceling through Embarq was no problem and the customer service representative was extremely helpful and courteous. When I asked them if they also handled the cancellation of the Dish service they said no and that I had to contact Dish directly.

When I contacted the Dish Network and told then I wanted to cancel my service I was transferred to three different people where I was forced to explain myself three separate times. Each of the three people tried offering me discounts or free premium channels if I wouldnt cancel my subscription. After I made myself perfectly clear that all I wanted from them was for them to cancel my account they told me that I was locked into a 2 year contract and I would be subject to a cancellation fee as well as a penalty fee for not completing the terms of the contract. At this point I informed them that I had never seen anything resembling a contract nor did I sign any such document. I asked them to send me a copy of my signed contract which they said they would do.

On September 3rd I received the enclosed letter from a Mr. Luis V with a copy of my signed contract which is also enclosed. Upon inspecting the contract for the very first time it was obvious to me that my name had been forged as well as my initials. You can imagine my shock as I looked at the fraudulent document and my further shock at the fact that they would send it to me through the United States Postal Service. I believe at that point this became a federal offense as covered under Chapter 63, Title 18 of the United States Code.

I would like to lodge a formal complaint against the Dish network for these unethical and illegal business practices and I would like to pursue whatever legal means available to me to get this resolved.

Thank you for your attention to this matter.

Dish Network intentionally, consistently, and systematically uses phone call to mis-leads customers about the services provided, and cancellation policy. Dish Network refused to review the phone call afterward.

I started using Dish on 9/7. Called in to cancel on 9/22. I wrote to them to request cancellation on 9/24. I first request to review phone call records on 9/24, and was refused to review the records on 9/29.

The mis-leading information I requested to be reviewed includes: 1) DVR provides 2 HD feeds to 2 HD TV.
2) cancellation policy is 30 days graceful period.
3) Inconsistency and unprofessional tactics used in various phone call in regarding equipement return policy.
4) Cancelled the serivices within in about 2 weeks, was not initially booked when I first called them. I had to write to them to get a cancellation notice.

5) Asking to review the sales people's phone call to clarify the mis-leading information pitched over the phone and was told the recording was not available.

that 2 year contract is ridiculious. i refuse to pay it. i did not get good service reception terrible. i am not paying any cancelation fee as their service was not as discriped.

I too had the service under 24hrs and called to cancel and they told me that as soon as I sign the install papers (witch they did not leave me a copy of) I am locked into a 2 yr contract with no way out!!!! Unless I pay a $360 early cancellation fee! I can't understand how a business can get away with this?

I wanted to disconnect my new Dish Network television service less than 24 hrs after the service was activated on Saturday 9/19/09 because the recording features are technically incapable to do the things that were explained to me at the time of initial order was taken via telephone conversation. And when I called Dish Network back on Sunday 9/20/09 (less than 24 hrs later) and they said because my 2 year contract began when my service was activated yesterday, I am obigated to pay $15.00 per month for every month remaining on the contract without a grace period. That comes out to $360.00 for less than one day of service! What a scam. They offered to cut that cost in half but I am still on the hook for $180.00. I believe they should give at least a 24 hour grace period without penalty to check out their system and programming before locking the consumer into a 24 month contract.

I entered into a 24 month contract with them over 2 years ago. I was told I was getting HD Local Channels. Once hooked up they found out they were not yet offered there yet but would be "soon". 18 months later they showed up and installed the second dish so I could get them. They took some of my channels away and puyt them on a higher teir and said I would have to pay more to get them back. I said I wanted to cancel my service then and they said it would be a $250 charge.

I said I was out of my 2 year contract and they said when I got my local HD channels hooked up 6 months ago that put me on a 24 month contract again. I explained this was in my original contract that they never honored 24 months ago. He said he understood but there was nothing he could do. He only offered 6 months of the NFL channel for free then I would have to start paying for it.

On July 17, 2009, we signed a 2 year contract with DISH NETWORK. Before we any agreed to have DISH Network as our TV provider, my husband ask the representative if he would be able to record a program while watching another like DirectTV and if he would be able to record directly to his DVD. He was told he would. However, ever since we had DISH Networks service, we have had problems. They ask us to give them a chance to fix the problem. We have given them 4 chances. After going through all the hassles with this company for a good part of a month, we cancelled our contract on August 29, 2009. DISH wants us to pay a cancellation fee of $287.00. Why should we pay this when the service we received did not own up to their promise. I also paid them 2 months in advance of $149.05. They want us to pay a balance of $56.64. A contract goes both ways. We as consumers pay our bill and the business should provide good service. We were very unhappy with the service provided. Therefore, we should not have to pay the cancellation fee and should be refunded half of the $149.05.

I am 100 percent sure and I was told more than once that I am not held to a contract. I even had my friend with me in the car listing to my conversation when I first ordered the service. I dont understand how they can trick me.

We have been a loyal customer of Dish Network for over 5 yrs. As with many, the economic situation is forcing us to evaluate our expenses and to see how we can cut back. I found another satelite carrier that will offer me a similar package for half the price of what I'm paying with Dish Network. I tried several times to cancel service with Dish and after listening to their pitch and being put on hold endlessly, I said "thank you but no thank you." Then they proceed to say that there was a $160 fee for early termination, I said WHAT? They claim that because I downgraded my package in November '08 that it automatically restarts a new 2 YEAR contract!

While being put on hold again, I search and came across this site and used the wording that so many used about cancelling their contracts. What agreenent? You have my signature on such agreement, their response was yes, then I stated that it must have been forged because I have not signed such agreeent, was put on hold again for 45 minutes.

Finally my husband called on his cell and did get Vincent, very polite, courteous and he said that the fee has been waived, per his Manager, that they will be sending boxes so that the two receivers we have can be returned. I asked him why was he so different? He said he feels for us, blah, blah. Do I believe him? NO, but I'm hopeful that he will deliver on his promise only time will tell.

How can we trust Dish Network? In Feb 2008 I answered a newspaper insert advertising Dish Network. I called and talked to a Mr. Phillip and agreed to a two-year contract for a package at $49.95 a month for the two years. He also gave me a personal number 1-720-514-7889 to call it if I could not get a problem solved any other way. The number has been disconnected. Have also found out that this was a boiler room type operation for Dish Network and that Dish was in agreement with their terms. I had asked at that time for a copy of the contract to see exactly what was in it. He agreed to send it but never received a copy of the contract.

On or about Jan. 22, 2009, I called dish network customer service as we were going out of the country for 5-6 weeks and asked if we could stop the service while out of the country and resume again on our return. No one would be home to watch TV. I got some "lady" with an extreme attitude and an extreme nasal condition. With her nasal condition and my old ears, I explained to her that I could not understand her except the $200 plus dollars that she was yelling about. I asked to speak to her supervisor. She said OK and put me on hold checking back every 15 minutes to see if I was still there always telling me that the supervisor would be on very soon. After the third check (45 minutes) I heard her click on again and off again and the line goes dead. During this call I again asked for a copy of our contract with them. Even though I was promised, no copy of the contract was received. Since talking with her my billing continues to increase ever month.

Then in April 27of this year Dish send a new card for the dish receiver. Put it in the receiver and it did not work. Called Tech support and he agreed that the card was defective and he would have another one sent out and we should have it in 2 weeks or sooner. No card received.

As I was again out of the country, my wife called on 05/18/09 and spoke to a Raymond first and then a Stephanie ID # 79B and she said she would over night a new card to us. No card received.

Again on 05/22/09, my wife called again and talked to a Mary with a strong accent and that she would send out another card by UPS and we would have it in 3 to 5 days. Again no card received. As our receiver did not have a valid card now, Dish Network cut us off. On 05/25/09 my wife called again and talked with Mike # GU8. He apologized, gave us a $30 adjustment with 3 months of HBO/Showtime free. We received the card and everything worked. Received our Dish Network Statement for 06/27/09-07/26/09 and our billing after the credits were $11.27. Ok.

Then our Dish Network Statement for 7/27/09-08/26/09 comes in for $84.19. Called Dish Network again on about 07/31/09 and spoke to an Mr. A., phone # 720- ext.81264. We spoke for quite a while but before we agreed on anything I asked him about getting a copy of my contract. He said no problem and that he would get me the contract within 2-3 days and get back to me. Did not get back to me. No copy of the contract again. We discussed the billing and he said that they had made a mistake on the earlier billing and they were just adjusting the billing. It was their mistake again and they are charging me back again for their mistake. All the explanations of the $49.95 contract, the credits promised was not his problem. Said that he would remove the Dish home Protection Plan and that would remove $5.99 a month and credit us for all the charges in the pass for it as I had not authorized the charge. Also, tried getting online with Dish Network and after putting in my ID and Password I got some lady's account in Alabama. Tried several time and I reported it to Mr.A. and he said that he could not understand it and could do nothing about it.

Received our statement for 8/27/09-09/26/09 again for $84.19. No use calling them. If they adjust for their errors or make promises, they do not honor them. Also understand that Dish Network has lost in court on charges that they accept these boiler room type contracts but do not honor the customer side of the contracts

What I want is: 1. Dish Network to honor the original our contract and send a copy to me. 2. To refund me all the illegal fees and charges that they charged me over the past year and a half. 3. To cancel HBO and Showtime on August 25, 2009 on our account as agreed. Not a day earlier. As I have been threatened with more charges to my account, and feel that I am under constant harrisment by Dish Network, I am sending a copy to my Attorney, the BBB and the local Chamber of Commerce and comsumer affairs.

My husband signed up to Dish Network - phone number 1-888-825-2557. They called back to set up a site survey. When they called they said they had a special promotion which was a free gas card and a trail sample of the health pill called Acai Berry and all we had to pay was shipping which was $2.95 which we paid and are not disputing.Dish Network (unknown to us)handed us off to a company called Dish Pronto to do the local site survey (which they handed us off to someone they contracted with).They came out and determined that we would not be able to get the dish due to many trees blocking a clean signal.They called my husband back and said it was a no go and my husband told them to cancel all special promotions which was the free gas card and the acai berry.

On Monday August 10th I received the Acai Berries and was charged 29.95. I called that company and at first told me I did not have a account with them. Then they said it was set up with as promotion with another company. I told them I did not care and cancel it. I then went to Dish Network and after being switched to different people I was told that they could not help me and that I had to go through the company Dish Pronto1-800-315-0788. After getting the run around. They told me they would take care of it. I would just have to email them my bank statement. That would never happen. I told them I would send them my Discover Card information with contact information from slim Time (the company that I got the Acai Berries from)1-888-332-8108 but only by mail and with a return receipt. They told me they could not have it mailed and after pressing the issue they revealed that they were located in India with no office in the United States.

Sooo I called dish Network back and spoke to first Jerry #053 who was in Taiwan so couldn't help me, then to Andi #G2D who told me to fax and then finally sending me to An Account Executive named Micheal Cortez #4UP 1-720-514-8555 ext:52271. He told me he basicially could not help me because Dish Network did not charge. I told That I knew that they did not charge me but a sales man that his company handed me off to gave our information and charge to another person. They then made purchases with out our authorization and I felt they need to be responsible and ensure they hand there customers to some one reputable. So I asked If he knew who they had represent them. They said Dish Pronto. I asked how can Dish Pronto take care of us when they are in India. By this time I have been on the phone for hours and I have just about had it. I also did all of my calling by my cell phone so I could have a record of it. This is very frustrating.

Beaware of the cluse in the agreemnt of the company / this means they can change you any amount they feel like and whenever & however they want /they can also terminate the service without notification to customer

Changes in Services Offered. We reserve the right to add, delete, rearrange and/or change any and all programming, programming packages and other Services that we offer, and our prices and fees related to such programming, programming packages and Services at any time, including without limitation during any term agreement period to which you have agreed under the terms and conditions of any other agreement with DISH Network. If a change affects you, we will provide you notice of such change and its effective date. In the event that we delete, rearrange or change any programming, programming packages or other Services, you understand and agree that we have no obligation to replace or supplement any programming, programming packages or other Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and agree that you will not be entitled to any refund because of a deletion, rearrangement or change in the contents of any programming, programming packages, or other Services previously offered.

I entered into a 24 month contract with Dish Net for satelite tv services at an apartment in downtown San Jose, CA. I then moved to an area that can not receive satelite services. I am being held to the 24-month contract even though I can not get services. It is not my fault and I did not intentionally move to an area to avoid paying for satelite tv. Nor am I responsible for the apartment management team that does not allow dishnetworks to be placed on the roof and will not cut trees down. Dish Net has not been understanding and have refused to void the contract. They claim they are not at fault because I moved. I completely agree; however, I believe that this company has unfair consumer practices. The field manager who intially set up my service did not mention anything of the kind to me about cancellation fees. In fact, he guaranteed that I could transfer this service if I moved. Also, two technicians were sent to my premises and each one stated that the contract should be voided and the second tech gave me a $20 refund.

We were promised $300 in gas cards and it has been almost a year and we still have not received. We were told to go to websites and they do not exist. Just want what was promised from switching from Direct TV to Dish Network. Can't wait unitl our contract is over.

switching from cable to att/dish network because of customer service issues placed me from the pan directly into the fire. After 2 weeks of dealing with non-installation after several promised dates and "special offers" of being sorry for the inconvienience; we finally had AT&T state they would sever our relationship because of their errors. Fine; or so we thought. Dish would not let us out of our contract even though we never spoke with the people at Dish Network.

Calling Dish to sever their part of the contract that AT&T broke bounced us back to AT&T, which bounced us back to Dish and so on. Finally a letter to the Dish dispute dept created a call from Dish and asked us what happened. After a lengthy explination and the caller (Ryan) confirming the conversations that took place, Dish three way called AT&T and confirmed the contract was disolved and Dish guaranteed via our phone conversation with AT&T on the line that we would not be liable for any amount over the already 43.xx we paid.

Then one week later not only 467 for the early cancel fee, but the regular 93 monthly fee from AT&T was pulled out of our bank act. A 2 hour call to Dish Network escallated to the managent supervisor Anita who by the way was the only employee who gave her employee id #, stated they see the conversation but until they get paperwork in writing in their hand from AT&T they would not return the 467. They confirmed the conversation but wanted paperwork.

This is where it gets better. AT&T stated they already had the conversation with Dish Network and since AT&T had it documented they see no need for a letter sent to Dish. They also do not know why the monthly fee was still being drafted; they will get back to me in 7-10 business days to confirm. AT&T advised we call back to Dish Network and take it up with them. This has been the worst 2 week relationship I have ever been a part of. I am still fighting for my money but the last representative JOyleece (refused to give id #) advised to take it up in small claims court.

thank you

I have tried 5 other people to get the channels I was charged for and they could not help me so I was only wanting to disconnect at this time. So I told him that I did not want his help except to disconnect me. That is when he informed me that if I didn't let him help me he would have to charge me the disconnect fee. This is unacceptable to me. They are wanting to charge me $383.21 for a disconnecting me and for two month services.

I called to cancel my service with Dish Network and they advised me that I had signed a two-year contract. I had signed up over the phone through Embarq and did not sign anything. They had advised me that I would have to pay a $150.00 cancellation fee. I told them that I would not as I did not sign any contract. They cancelled my service and threatened that they had my debit card number and they would be charging my account. I told them they could not do that without my authorization.

They sent me to collections for the $150.00 and I had to pay that so as not to ruin my credit. After speaking with several people I found out that nobody actually signs a contract a representative of Dish Network actually signs your name which is totally illegal and I should never have been sent to collections and they should have to pay me back my $150.00. Dish Network needs to be investigated regarding their practices and should be slapped with a fine or shut down completely for fraud.

They debited my personal checking account for my grandfather's bill (my grandfather had passed away). They said it was for the receiver, but I had tried several times to return the receiver and they wouldn't take it because they said he was still under contract even though he had died. They wanted me to pay $200 to cancel his contract. Dish network was losing no money as I kept the same service I had previously, I just wanted one bill as there were two receivers in the house. Melvin (customer service manager) called me a liar and said my debit card was tied to his account which it never was.

After calling to try to cancel my Dish Network service, I was told that I had signed a 2 year contract agreement, I knew that I had signed up over the telephone so I knew I signed nothing. I requested a copy of the "signed" contract. After approximately 3 weeks they finally sent me a copy only to find out that somebody from Dish Network clearly forged my signature on the contract. When I called them they had me fax a copy of my driver's license to them to compare my signature. Nobody is allowed to sign anybody's signature. If they are going to do contracts over the phone, they should send you the contract to sign, NOT forge your signature

I make a complaint to Disch Network telling Im not going to pay.

My old picture tube TV finally died and I purchased a new TV. The only types of TVs I found in my cosmopolitan area are LCD-HD and Plasma. I purchased an LCD TV. I connected my Dish receiver to the TV and immediately saw that the images on the screen were not crisp (as they were with my old TV) and they were a little distorted. I called Dish and told them about it. The customer service guy informed me that my current receiver (which I've had for 5 years) was not compatible with an HD-TV and he offered me a free upgrade to a Dish HD receiver.

I was on the phone with this guy for 15 minutes during which he gave me a choice of either a DVR or non-DVR receiver, one or two-room transmission, and free installation. I said "great!" I'll take it. THEN he mentioned that it would cost me $10 per month to receive HD channels plus I would need to agree to a new 24-month service commitment. And he wanted me to give him my credit card number to secure the new upgrade receiver.

I said "no" I won't pay extra to get HD channels since I'm supposed to receive satellite reception with my new TV that is just as good as what I was getting with my old TV's hookup. And "no" I won't commit to a 24-month service contract. He then reversed the entire "free upgrade" sales dance.

It turns out that there is really NO FREE OFFER for an upgraded receiver that can work with my HD-TV. The offer is contingent on a 24-month agreement and a $10 per month charge for HD channels reception. Imagine that! I have an HD-TV now and if I don't agree to pay extra for the transmission of HD channels and be a customer for another 24 months, there is no alternative by Dish except for a customer to continue to have lousy reception.

Dish Satellite pulled a bait-and-switch that should be illegal (if it isn't already and I just don't know about it). Dish Satellite needs to be served with a class-action lawsuit to stop them from even THINKING of charging one penny extra for signal transmission and reception that equals what existed before TV manufacturers switched to producing only HD and plasma sets for U.S. consumers.

A followup of my email you printed "Thomas of Las Vegas, NV June 17, 2009.": I contacted Dish Network once again and they have now canceled my service effective immeidiately with no additional money due. Thank you.

It all started in last December 2008, with a phone call from your sales department. The person on the other line offered me a decent deal for cable as well as internet service, I gave him my all the information along with my credit card info (biggest mistake) to set up for the service. Later when I check with my apartment office I realized that Dish installment is not allowed in the building. This was the very next day after singing up for the service over the phone.

I called the 1800 number and immediately canceled the service. I was told that every thing is set and my order has successfully been canceled. About after a month back I saw the charge was made on my credit card from the dish network service, ($88) I called your customer service spoke with Mr. J. Garcia executive of billing department who told me to fax him my bank statement and wait for 6-8 weeks. I have sent him the required document immediately and still after 2 months instead of getting the money back I was continuously being change for the service that I never had (Charges were made for Jan 09, Feb 09, and March 09).

I have left couple of voice messages on Mr. Garcia's direct line never heard back from him. I was able to get some of the charges disputed from the credit card company but the charges made in month of DEC 08 needed to be disputed from Dish network according my credit card company. Again, after numerous long call with your customer care I gave up with hope of getting back my money and think of the situation as a learner lesson.

But this month (May 09) while checking my credit card statement I made a shocking discovery of two charges made through Dish network ($400 and $180). At this point I am thinking of having involved the third party and take legal actions to resolve the situation. Not Only I am paying for a service that I have never received, It is wasting valuable time and causing stress and frustration in my "already have enough" life.

In Jan, 09 I decided to cancel Dish TV Network services. I made as many as 10 phone calls to places all over the world trying to get services cancelled. All of the calls were automated computers which led you to only adding or increasing services. None of the calls led to cancelling the services. After no success on the phone, I sent a letter on 2/24/09 requesting services to be cancelled by the end of the month 2/26/09, which had been paid for. Now I am being asked to pay for services thru the end of March 09 due to their inept billing system.

I feel a letter should be adequate to cancel any service and I do not think I should have pay for the Month of March 09.

The Dish Network invoicing system should be changed to include a box to check or a phone number to call to cancel their services. Their present system creates a big hassel for the average consumer.

Dish network CSRs are not providing accurate information when upgrading receivers or channel packages. We recently received the incorrect dvr unit, and were told the correct unit would ship in 5 days.

In the interim we attempted to upgrade our channels package, which Dish gladly sold us, and stated we would receive in 30 minutes. After one hour we contacted Dish network, as we didn't see the new channels. We were told that we couldn't receive the new package until we took receipt of the new unit.

This is false advertising, as Dish Network does not currently offer an HD only package. All packages mix channels. I believe the CSR was wrong in selling us the package, and staing we would receive it on demand. Dish is not on demand, so be wary when dealing with them. we cancelled the upgrade on principle alone.

I ordered Dish Network service. I was quoted a price of $52.99 per month which was to include 4 rooms of service with 2 rooms having dual DVR service (with the ability to record two programs in each room at the same time). On May 10th service was installed. The service is not nor has it been what I ordered. I tried to cancel the service prior to 3 days and they told me that I couldn't without paying a $300 cancellation fee.

I have called and called and have had service people here 3 times and the service is still not what I ordered and what I do have doesnt work properly. When we change the channel in the bedroom upstairs it changes the channel in the living room. I have emailed the corporate headquarters and received no response. I just want the service turned off and for them to come and get their satellite dish and receivers.

I cancelled the credit card that I had given them so that they couldn't try to charge me for anything because since I have read horror stories of this company charging hundreds of dollars to people's credit cards. I need help to get these people to just cancel this account and come and take back their equipment.

in jan. 2009 i order dishnetwork, with no contract, i cancel the services two week ago. they said i needed to pay 200.00 for early termantion i said that i didnt have a contract. well they stated they will send some boxs i can return there equitement. they have charged my credit card on April 14, 2009 three times without my authorization, also i have a month pay in advance. i call 04/28 and complain they were runied. they stated that i have a contract, and i told them to send me the contract i sign, because i have a copy, and doesnt show i sign it.

A couple months ago a flyer was placed on every door of my sub-division stating great deals on satellite tv offered because of cables increasing prices. I called thinking I could save some money, little did I know about all the fees etc that came along with it. I was told about Dish Network and the great promotions they had going on. They took my debit card number they said to check my credit. They said I would see a $10 hold but I wouldnt be charged anything to this card.

I travel alot for work and get relocated every few years. I would never enter into a contract with anyone for a long time for something like this. I found out I was going to be relocated from AZ to NY. I called to cancell my services and return the equipment. I was told I had a 2 yr contract that I would have to pay the cancellation fees of $275 from DN and a $500 fee from the Satellite Vision place!!!

I have asked for the recording that proves they told me about this contract and have called for over a month now and still havent recevied it. I did sign the contract with two installers staring at me and when I asked what I was signing they told me that the installation was complete.

They want me to get someone to take over my conract. I wouldnt do that to my worst enemy! They are very hard to work with and just not an honest company.

They are now telling me that if I cancell the fees will be cahrged to my debit card within 72 hours. My purse was stolen last week with the debit card I gave them in it so I cancelled that card, so they cant do that! I am refusing to pay the bill but dont want it to reflect on my credit! This is so unfair. Neither company will offer any resolution, I would be willing to pay full price for the months I used the services and forfit the discount they gave me that they say is only given with a contract they will not do anything for me!

I ordered and signed up with a credit card for direct billing so I would not have to have a contract, according to the salerep this ment that I would be on a month by month commintment. Within 3 day there were numerous problems and when I tried to cancell my account they said I had a 2 year contract, although I never signed any paperwork about it, all I signed was the paperwork saying everything was installed correctly. Dish Network told me that this commetted me to a 2 year contract.

They are now trying to charge me 300 dollars not to use their service. The real kicker is that their installer told me that if I did not like the service I could cancell it wwithin 72 hours at no cost which is what I tried to do and was bullied into doing thing I did not want to do. This has got to be the worst comapny that ever was thought up, the Devil himslef must be the CEO, after all it is all a castle of lies one build on the next and when you try to get a straigh answer you just get one more lie to add to all the rest the have told you.

My advice is to never never do busy with this company, you will end up getting burned all the way to the bank and they will drain your account dry if you are dump enough to give them your banking numbers.

I'm now being billed over 300 dollars for three days of very poor service that they I could not get correct without an additional cost. I have no faith in this company at all usless I want to get burned even more. I also now have to remove their equipment from my roof or get billed for it and I have a fear of height and when I told tham at their comment was that is not our fault you ordered the equipment, yes I did but I though I was getting a high quality product.

I called to cancel my services and found out that there was a 24 month commitment involved. When I signed up with Tyahnnah, I was told they -unlike DIRECT-TV- did not have contracts. They are very misleading to make it sound like you are receiving equipment and upgrades with no ties. At least with other companies I know there are unnecessary fees and charges. I will be contacting my Stae District Attorney Gen. and filing a complaint through State DA of Colorado(Dish Headquarters)

If I decide to pay the early termination fee it will be $160.00. Maybe I will wait until it's prorated a little more. The best I can do now is get basic stations. I refuse to give them more money than I have to give. I am very upset because at some point a 24 month contract should have been verbalized instead of lies.I am very disappointed and feel most businesses don't care about maintaining good customer relations.

I ordered a special online promotion that they had on their website at www.dishpronto.com for $9.99 for the Bronze package. I was told prior to the installation that I could terminate anytime I want and they would even move my cable for me should I move. However, I was presented with a 24 month term contract upon completion of the installation with a completely different price per month packaage. I refused to sign it but the Technician would not leave my house (it was on a Saturday) unless I signed the agreement. I didn't want to argue with him so I decided to call the Customer Service.

The sales person, Donna, was not available at the time. I was told to call her on Tuesday, which I did, but she was not available again. I then called the Customer Service line and was told that according to my contract I will be charged $19.99 a month/ no $9.99/mo for the first six months, then $60.98/mo for the remaining 18 months.

I was very upset and told them that they're very deceiving and manipulative and that I will report them to the BBB, which I just did. Had I been told about this information at time of purchase, then I would had made an intelligent decision...which would be not to install Dish Network cable!!!. Now, in order for me to cancel the subscription, I have to pay $12.50/mo for the remaining 24 months plus any installatin fees. I want other consumers to be aware of the FRAUD from DISH NETWORK. They are not transparent at all.

I am emotionally traumatized. It is such a waste of my time. This could have been avoided had they been transparent in the beginning. Or, please print BIG BOLD LETTERS on the website to let the consumer know that there will be a 24month committment.

The lesson learned is that 1) BE VERY CAREFUL when you sign up for these so called bundle services of different providers and 2) anything is better than Dish Network. They don't offer that much better of a package and they often lie to get customers to sign up. This past December, we received a promotion that offered a bundle package from ATT and Dish Network. The package promised $127/mon for 200 channel local TV, ATT internet and telephone services. Thinking that it is a great dea, I called in to ATT to get more detail given I was already a customer.

Of course the sales person was very excited and promised all these great features. She signed me up for the services ATT is responsible for and then gave me a number at Dish to call to complete the remaining part. So I called Dish and went through this long and complicated process to sign up. Basically they wanted to charge me for everything (signning, installation, getting seperate outlets in different rooms etc.) I should have known that was a bad sign. We already had a very good cable provider at the time so I said if i am being charged with all these fees then I don't want to get the service. There is just no point to pay all these fees and go through all the trouble to get the same service. So they promised to wave all the fees and stick to the original offer.

Now months later, I look at our Dish bill, and was just shocked! Dish TV alone is costing more than the entire bundle pkg I signed up for. I called DISH asking for an explaination. The first two people I spoke to were just simply useless and nasty. One guy, who was suppose to be the superviser, said there is nothing I or they could do. He referred to some notes they had in the system said that I was fully aware that I was not eligible for the bundle package! Did I miss something? And that if I wanted to cancel service I would have to pay a huge cancellation fee. Apparently when they sign you up you have to enter into a 2 year commitment. NO ONE told me that when I signed up! The supervisor even went on to speculate that my father had made a seperate call behind my back to add on more service. What customer service rep does that?

You can imagin how furious I was. I was eventually transfered to someone in the executive office. I asked him to dig up the voice taping that they often claim they do and go through the conversation themselves. He of course became was very reasonable and offered to get me out of the 24 mon lock up and cancel all the services. So I decided to cancel completely. I have never deal with any company who just flat out lies about what was told to a consumer.

I would highly advise others to stay away from signing up with Dish unless you absolutely have to. If you have to sign up, be sure to take down the name of the person who signed you up and call back to make sure there are no false notes in your account record. I wished I had a chance to read this website earlier. Seems that I am not the only person who had to deal with things such as this with Dish.

My husband called to down grade our service in Feb. We got our bill and they did not down grade it to what we asked them to Instead of the 19.95 package they gave us the 49.95 package. So we called and told them we no longer wanted there service. They asked us which recievers did we have we told them. They sent us a box to send back the equipment....the equipment did not fit in the box soo we called them again and told them the equipment did not fit so they said they would send another box it could take up to 7 to 10 days for us to recive. Meanwhile they deduct $600.00 DOLLARS from our BAnk Acct. WITHOUT OUR approval to do so. Which resulted in bounced checks and over draft fee's.

WE NEVER AUTHORIZED this! Dish said as soon as they receive the equipment in good working order they will credit our account which again can take up to another 10 days once they contact our bank. This should be against the LAW. Of course our bank will waive the fees once they get notification that Dish recieved our equipment. Our $$$ is in the hands of DISH NETWORK. They would not listen to our concerns from the beginning. They told us on 3/10/09 when we noticed our bank acct was messed up, when we called them we had 72 hours from the time our Staelite was disconnected to send back equipent. NOWHERE in our paperwork does it state that!

Also we had to wait for THEM to send the first box which would not hold our recievers. So waiting on the second box today 3/11/09 hopefully it will come today Dish said it will...but then once we send back the equipment and time for them to receive it. it will take up to 10 more days to credit our account! Dish withdrew $600.00 Dollars from my Account on 3/01/09 and here today is 3/11/09 and we still have not recieved the proper box to send back and we are very put out. Times are hard enough thats why we downgraded to a lower package. Not to have $600.00 stolen from my account. Oh and Dish siad our service was Interupted we said yes we cancelled it due to your company not following through with our request. They just wanted to argue. BAD CUSTOMER SERVICE BAD ETHICS.

We now have bounced checks all over and no money to speak of for food, gas or anything until Dish decides to get the box to us in a timely manner...and then we still have to wait another 10 days. While Dish has $600.00 of our money and overdraft charges building as we speak. Times are hard enough my husband lost his job and satelite was a luxury, that we would of kept to been with if they would have listened to our concern.

I signed up for Dish Network in an attempt to save money on my cable bill over Cablevision. When I signed up, I was not informed of a 2 year service contract. I was also erroneously informed that YES Network was carried by the cable provider (it is not). It was not until the technician spent 8 hours installing the dish that I became aware of the 2 year service contract.

Two months after signing up for the service, I noticed they had a promotional package for half of what I was paying at the time and called a representative to see if there could be some form of compensation seeing as I had been a customer for only a short period of time. I spoke with 3 supervisors, none of whom were willing to work with me, and I was allowed to cancel my service. Despite not being told of the contract when i signed up for Dish Network, they informed me that I was liable for an early termination fee.

I do not believe I should be held liable for an early termination fee I learned about only AFTER the technician installed the satellites. Furthermore, I cannot afford to pay an early termination fee of $250 or more (frequently asked questions on an alternative website not their own--I did an internet search--states that $13.33 will be charged for each remaining month in the contract, which would mean I would be liable for $279.93 if they view me as having 21 months remaining, or $293.26 if they view me as having 22 months remaining). Policies and business actions such as these should not be tolerated.

The worst company ever! I was signed up for a 2 year contract without ever aggreing to it. When I called to cancel I had to spend 3 hours on the phone to fix it. I was told that they were sending me boxes for the equipment. The boxes never came. I called 3 consequtive times to locate the boxes and was told that the boxes were sent to an invalid address, that was because they were sent to my old address which I explained to them each time that the boxes must be sent to my new address otherwise I wouldnt get them.

In the end I was charged 300 dollars for the equipment even though they had failed to send me the boxes in the first place. I have sent them back there equipment and was told when they recieve it I would get the money reimbursed. I have still yet to see that money! 350.00 dollars!

I signed a contract for 18 months to expire December 2009, in July 2008 I had my dish HD DVR replaced with a regular DVR to reduce costs. It was not disclosed to me at any time that this would increase my contract by two years. When I contacted Dish I was informed that there was an additional two year verbal contract until July 2010, nothing in writing or recorded. Had I been informed about this in advance I would never have agreed to a verbal contract of any kind, I am old but not stupid. This is so wrong, how can they lie and get away with it?

I ordered Dish Network on Dec 23rd 2008 with a promotional plan TurboHD Bronze with Local cable for 29.99 and at that time the cust. service rep. told me the price is good for 2 yrs. Now in Feb they jacked up the price to 34.99 and when called they told me they have right to do that anytime and since i have a contract of 2 yrs i cannot even cancel the service. What should i do? Did this happen to other customers?

In this tough economy its really tough to pay extra $ 5 every month. Isn't it illegal for a company like Dish to do this? What are my options here?

They never fully explain all the charges. They have some type of warantee plan that they state is free for 9 months but after nine months you can either keep it or get rid of it. If you keep it even while paying this fee they still charge you a fee for someone to come out if there's something wrong with their equipment. They don't explain this to you. Also, when I signed up I asked if there are hidden charges and they told me no, but every year there may be increases.

I've only been with them since the end of December 08 and already, like one month after they had an increase. I will cancel when my term is up. I also have horrible service, ever time I watch a movie, it freezes. I wouldn't suggest anyone to order from this company (Dish Network). JUST HORRIBLE.

VERY UPSETTING AND DEALING WITH THESE PEOPLE WHO CAN'T EVEN SPEAK WELL AND THEY DON'T COMPREHEND, SO YOU HAVE TO REPEAT YOURSELF 2 OR 3 TIMES. THEY'RE MANY PEOPLE WHO NEEDS JOBS AND DISH NETWORK HIRES PEOPLE LIKE THIS.

Signed up with Dish Network for the TurboHD Bronze with locals. Sign up price was $24.99 a month plus $5.00 per month local channels. Was told by represenative that this would be my price for the duration of my 24 month contract...Three months into contract, price increases to $29.99 per month plus $5.00 local programming. Why in the world would I sign a contract without a price guarantee. I'm a financial controller so trust me, I did not misunderstand representative.

The day I signed up, I was emailed my service contract which included my charges. I saved that email, but guess what, it will no longer let me view that email. I was given a monthly price by the Dish represenative that he guaranteed for 24 months and now they tell me it can increase. Why would anyone sign a contract knowing that? They could increase it $40 a month if they wanted. No one in customer service could answer the question, just said the rep gave me false information. When I ask why I couldn't review the email that he sent me, they couldn't answer that question. Someone needs to regulate this company. They are as fraudulent as the day is long.

Well, my representative with Dish gave me a monthly charge for the 24 month contract of $46.99. In February, it was $74.48. I would have never moved from Comcast had I know this.

Last Thursday (1/29) or Friday (1/30) I called Dish Network to get some information about signing up for their programming. I asked what would be done if I didnt like the service and was told that I had 72 hours after installation to cancel. Another question I asked was if my husband was stationed at another base (he is in the army), if we would be able to get out of the contract with a copy of his orders. I was told by the same woman that I could get out of the contract with both of those conditions; otherwise, there would be a two year contract. I was also told that my price would be $34.99 a month. I specifically asked what the price would be after all the extra fees and taxes and equipment charges and she said that the price was $34.99 with all the extra fees.

Monday, February 2, a couple men came and installed the dish on the side of my house. They had to put a wire through the wall in my basement to hook the satellite up to the rest of my house and I did not have a problem with that, as long as they sealed the hole up so that no water or anything could get in. This is where the problem started. On Tuesday, February 3, I went into my basement to find that the men who installed the wiring had bent a 2x4 that had an electrical outlet on it for my sump-pump.

I called to complain about that and the person on the phone wouldnt even address the fact that it had happened. I fixed the 2x4 myself. I decided that I did not like the programming and the fact that they wouldnt address the problem with the 2x4 and that I would cancel, so on Wednesday, February 4, I called to cancel the programming and have them come to pick up the dish. I was told by four different people (three on the phone and one with the online chat) that I was misinformed about the 72 hour cancellation. I was very upset and asked about my husbands orders and getting out, I was told that if he was stationed elsewhere, I would have to pay a fee to have it moved, or pay $300 to cancel, even though I just had it installed two days earlier. I just spoke a lady on the phone (11:00am) and she said that I could get out of the contract with my husbands orders if he is re-stationed and she would put it in my account records.

I realized that the lady who signed me up either deliberately lied to me to get me to sign up, or didnt know what she was doing, either way, I wanted to check my price to make sure she didnt lie to me about that. I was told by the gentleman that my price would be $46 a month and was very upset because I was told $34.99 with all fees. The gentleman I spoke with fixed that problem with the price and I now pay (I was told) $31 a month and told me that my first bill would be for that price. I have not yet received that bill, however, I wanted it to be in here that that is what he told me, in case there are any issues with the first bill. I am very upset that they lied to me to get me to sign up for their programming and that now, I am stuck in a two year contract unless I pay $300 to get out of it. They lied to me and then refused to do anything about it.

I am now forced to stay with them for 24 months or pay them $300 and if I don't, they will put a negative mark on my credit.

i am on a fixed income and i told him i did not want a contract and he assured me there was no contract!well i could not pay the bill and i called them and they said i had a contract?read the small print!any way they took money out of my account and caused a overdraft and i guess there still not done so i had to close the account but the bank still wants there money.does anyone know how to start a class action lawsuit?

I am writting this complaint in regards to information given to me on an account that I had that was wrong. About 2 years ago I got an account with you guys for someone that was living with me. After they left I called and asked to put the account on hold. The person I spoke with said that that would be no problem, and that they could hold the account for 3 months. I asked them if I could wait that 3 months to pay the bill, and they said that was ok.

But apperently I got bad info because not only was it not ok, you guys sent it to collections and even though I paid the amount owed, you guys are telling me that I cant get new service, even though I did what I was told to do in order to keep my account in good standings. I have tried to speak with you guys on this matter a few times and everybody says they cant do anything. This is no way to do buisness, you cant tell someone one thing and then do another, thats imorral. I would like someone to do something about this, I am tired of being shut down for something that was not my fault to begin with. If I had gotten better information on how to handle my account, I could have made arrangements to do so, and I wouldnt have to be going through this just to get service.

7. They sent to collection agency to end the matter I paid settlement amount.

But wow to fight this unfair practice of Dish network.

Dish Network has repeated debited money from my checking account without authorization this put me into financial hardship. The company stated they have a right to do this because I signed a contract and its states they debit your account if you owe money. The problem with this is that the contract states they can do this if ther equipment is not returned and the contract has been terminated.

First of all they will not let out a contract or suspend service at the customers request without a huge cost. And they take payments from you,(if they do not receive an another payment within 7 days that is if you owe a small alance ) automactically debit your account for 680.00 for total cost of their over priced equipment. And that's without any previous contact with the customer. Their service is bad and over price without any real benefitss.

I am Currently under contract until 2010 with Dish network. As of today December 21, 2008 Dish network has dropped 2 of my local channels do to negotiations with those chnannels have not worked in Dish Networks favor. In talking to Dish Network, They claim that do to my contract I have no rights to those channels and if they so wish they can raise my prices in order for them to give them to me. Or i can pay 150.00 to get out of my contract. I Find this to be unexceptable that they treat thier customers this way.

I do not have any Economic Damage, Besides i am paying for something i am not recieving. On the physical side i am very stressed over this situation. For someone to do business in this matter is Very unfair.

I purchased Dish Network's service on 5/06, under a two year contract. I bundled my services with my local phone company, Centurytel, for conveience on 4/08. Keep in mind my contract ended 5/08. However, when I tried to cancel on Nov. 5, 2008, I was told that I was still under contract because I bundled my bill. I spoke with a supervisor who told me that the customer service rep made a mistake and I was ok to cancel. Well my phone company sent out another bill, which showed that I still had Dish Network service. When I called the phone company, they never received a cancellation. I was then transferred back to Dish and told that I was not eligible to cancel without a penalty.

I explained to them that to check their notes from 11/5/08 that would show that I've been through this already and that I'm no longer under contract. They were still trying to sell the product to me and totally ignored my cancellation request. I finally told the rep., look I want to cancel the service and that I had already switched to Direct TV. What did I say that for? The rep. became rude and went on to tell me that I would be charged for cancelling my services and for the equipment that I had not returned. He even wanted me to return the remotes and the center plate in the satellite dish (are they serious). To add insult to injury, I was told that I would need to return the equipment. I kept it for 30 days and when I didn't hear anything else about it, I threw it away.

Two days later is when I found out they wanted the equipment back. Here's my thought, Dish Network is scamming consumers out of their hard earned money because the company is having a hard time during these tough economic times. I reviewed several of the other complaints on this site and the majority ocurred since we have been in a recession. Think about it, when money is tight, people cancel phone and cable services first. Therefore, they are trying to screw people out of money to offset their lost. No one informed me that I needed to return the equipment, and I talked to a Supervisor. I think that we all need to gel together and sue this company for gauging the consumer. I wouldn't recommend Dish Network to anyone, they are crooked, rude and negligent. I want an attorney to call me so we can get this suit started. There are enough complaints on this website to do so, I would think.

Our contract with Dish is complete, so we decided to cancel.The account was in my husband's name. We talked with 5 people over an hour the first night (hung up on each time when we were transfered to customer service for final processing. During the third call, the rep added me to the account as a dual primary holder. Once we got through to customer service and the customer service rep hung up on me.

After this, we decided to try during normal business hours the next day. The next morning, I called. Again, I was hung up during transfer. I called back, and was then told I wasn't on the account and only my husband could cancel service. I could only modify service. I called again, and was told the same thing. That night, we called seven more times, each time we were dropped during transfer. My husband re-added me on the account the fifth time as a full joint account holder.

Finally the last guy gave us the direct number to call a customer service associate to cancel the service. (we had asked for the direct number three occassions prior and was denied - What a nightmare! 2 1/2 hrs of phone calls + alot of aggrevation.

We had DishTV installed on Monday Nov. 10, 2008 with the understanding we would receive a few free extras from them as they have advertised on their internet website. The following are offered: Free HBO and STARZ for 3 months. Cinemax for 12 months for 1 penny. $50 credit on your first bill. FREE PlatinumHD for 3 months. These offers are listed just like this on this webpage.

We were only given the free HBO and STARZ, and the $50 rebate after requesting them but the other offers we are told there are exceptions such as must have silverHD package to receive PlatinumHD, and must have autopay for the Cinemax for 12 months for 1 penny. This is not stated anywhere on this ad nor on the commercials on television that we saw. It is said you will receive these things period.

When we called DishTV they were rude and hung up on us because we simply asked to be shown where these exceptions are stated and requested they honor what is advertized on their website. We talked to several people with and noone was even decent toward us and when I said I would like to cancel my subscription the informed me I signed a 24 month commitment and it would cost $240 to cancel. I stated they offer a 100% satisfaction guarantee and I was not satisfied. They said someone else would call and she hung up on my wife. No one ever called.

This is very poor business practice to hang up on customers, false advertizing and being rude and talking over customers. We would not have switched to DishTV if we had known these offers were not for real and if we knew their customer support was so bad. We also notice that the quality of television(clarity of picture) is not even close to what Directv has. We cannot get out of our contract without costing us money. I would have settled for them giving what they offer on their website though as it is all installed now.

I was called by a telemarketer for dish network often as 3 times a week, offering a a package of their to 200 plus free Showtime, HBO, Starzs,free for 3 months, with additional Cinemax for 1 cent a month for a year. I was called after the first month and informed by a Dish rep their autpay was refused by my bank. I informed the rep I did not want autopay. He told me this was part of the 1 cent a month package for Cinemax, and would be canceled. I agreed to this cancelation.

Thje first bill I got form Dish had charges for the premium channesl I was told were free for 90 days. I received a past due bill for $145.00 for services for Dept (second and third months services) with charges for the premium channels. I called and questioned the charges. I was told by the rep I talked to that Dish Network had never offered these packages and the charges were valid.

I paid the late charges which had a negitive impact on my already tight monthly budget.

I got set up with dish satillite service and from the start the H.D.reciever would only work on non H.D. channels. The guy who came to install the system was in a big hurry and set the dish up with trees blocking the full H.D. signal and was very very sloppy. I called the next day and was told someone would be right out. Then 2 days passed and another tec came out and moved the system and also did a sloppy job and just left the bare wires on the ground. I ran the cable threw pvc pipe to protect the cable.

They told me that I could have up to 4 riecevers for free and when I called 22 days into my contract and asked for my 2nd reciecer I was told it would cost $140.00 and was treated like garbage and I could understand what he was saying and he was as rude as rude could get. I called again and talked to someone that could speak english and was told it was free.

By this time I had enough of this company & reps.There is a 30 day trail period and told them I was done with there so called services the lady on the phone changed and begain her threats about the $200.00 disconnect fee. I told her I was not paying a dime, that they needed to refund me for the 2 month advance payment I had given them.The lady said they were taking the $200.00 any way out of my visa acount and there was no way to stop her! I was then informed that there is a third party involded and they had a nice fat bill they would have for me also. It seems like I made a deal with the devil.

i contacted Dish Network back in August to see how much time i had left on my contract. We were going to switch from Dish to AT&T. The girl that i spoke with told me we had one month left on our contract. i told her i wished to cancel at the end of the contract because i didn't want to pay any early cancellation fees. I thought we were ok with everything. On Sept 30th we received the boxes to return the receivers. Not a problem, i boxed them up to ship out the next day.

3 and that the return boxes are only sent out as a courtesy.

The next person we spoke to told us our account cancelled on Sept 23 and they send out the boxes within 4 days of cancellation. The next person who claimed he was the highest supervisor(my kids could do a better job and they are 10 and 5)told us the account cancelled on August 25. Now how can 3 different people give us 3 different dates of cancellation. Aren't they all looking at the same information. What they did tell us is that we did not voluntarily cancel, but the account was cancelled due to non payment(yet they did inform me they have my payment from August).

Because the girl i spoke to back in August did not properly notate my account we are the ones getting punished. As of today i am facing $500.00 just in overdraft charges, that's not including the $800 that was wrongfully taken from my account. When i talked to a gentleman named Dave(who had to be the most knowledgeable out of the 6 we spoke to), he did tell me as soon as the receivers are back at the warehouse, they would issue me a refund, but it would likely take 3 business days to process the refund. They can't do anything about the overdrafts as that is not their responsibility. All anyone could do is say "I'm sorry but this is not Dish Networks fault". DON'T EVER EVER EVER SIGN UP WITH DISH NETWORK

switched to dish from comcast as my new home had dish installed. When I ordered dish on the phone, i was promised 30 day trial period. After trying it for 4 days I decided to switch back to comcast because dish on demand was very bad compared to what comcast offers.

When i called dish customer service, they refused to disconnect, asked me to pay 240$ and the 30day trial was only for equipment. The agents hung up on me.One of the agents Tess thought she had on on hold and I could hear her cuss and swear about me to her coworker.

I havent signed any papers agreeing to the 2 year contract which Dish claims.

I would like to know how a consumer can get out of a contract with Dish Network ? Their service is terrible, you have problems with there dish and recieving the channels when ,they are working. When they talked to me about getting the Dish they never told me about a lot of extra charges that i would have to be paying for as well.

They placed the dish ontop of our house when I told them that I didnot want it on the house, that I wanted it on a pole in the yard. The guy told me that I could call later and have it moved to the yard on a pole. But when I called to see about getting it moved they told me that there would be a charge for doing so. If I had it to do over again I would not get thie Dish Network!

I have requested for Dish network for with Digital Home Advantage DishFAMILY and one international channel Gemani TV. There was a promotion offer for 19.99 + 14.99 for international channel. And one time fee for installation that would be adusted in months bill. I specifically asked that both channels Home Advantage and Gemani TV would come with the dish installed. It's a two year contract. She (sales rep) confirmed, and dish installation guys came and installed a smaller dish. Before signing contract we asked the installation person, why Gemani was not coming, he told that it will come from next day. If it doesn't he would come and fix it. He gave his phone #. When we tried next day, he didn't respond. We called customer service. They told it would cost extra for additional that is required for international. We refused for additional charges. The current Home Advantage has all the advertizement channels nothing worth watching.

Now we have not option to cancel until 2 year. And your kids have no entertainment. I complained few time, they are asking to pay the charges for breaking the contract. We would like to who's mistake is it and how to get rid of this Dish network or get international channel without extra charges. Recently I called to get extra dish for international channel, the sales rep told it costs additional fee, but if I would have got in Oct, Nov 2007, it would have been free. That's the time when I installed this dish. Please help use to either get out of contract without paying extra charges for which we are not responsible or get extra dish installed without charges. We will pay for subscritption charges for International channel

They change for servise that they can no longer offer. The channels we signed up for they no longer offer. We went to cancel. They are charging us a cancelation fee saying we broke the contract. How is this possible when they are the one who sell a service based on the station they offer. Stations they lost their contract. That is not the consumers fault, but I am still getting the raw deal because they say that the CONTRACT states they can change servise at anytime.

I just think it is a poor business practice to offer a service and sell a costumer on a service by offering certain stations, then when they can no longer offer them, still expect the costumer to adhear to a contact which was made for those stations. Actually this business practice should be illegle, because it is false advertising. Therefor the contracts should not be binding if they can't meet their obligations. Already they offer in bold print great deals but by the time they are done on the phone with you you pay three times that amount.

I had signed up with Dish Network in January for 18 months. After the equipment was installed I realized I did not get ABC network, I was getting CBS & NBC because I was paying extra for them as my local stations. I called Dish and they said they were unable to give me ABC because they did not have an agreement with the network.

After about a month my bill had went up so I called Dish again and they apoligized and adjusted the bill again I ask about ABC and told them I was not told in the beginning that I would not have this network. I even got on their web site to see if they offered the networks. I called Dish again and ask for a mailing address or email address of a supervisor for Dish as I was unhappy and mislead, the customer service person I was talking to told me to hold on and then she hung up on me.

By the first part of March I was upset and getting nowhere with Dish so I cancelled my agreement and they said I would have to pay for the rest of the agreement which I did it was charged to my credit card and I would need to send my equipment back which I have done.

After cancelling about 2 weeks later I get a letter from a company called AllSat that said I owed them $295 for not completing my agreement with Dish Network. I have never heard of this company and none of my paper work I signed even mentions AllSat. I emailed them several times and didn't hear anything else. Now this week I have recieved a collection on behalf of AllSat saying I owed $325. I can send what I have emailed to AllSat if needed. I believe the whole affair was misrepresented and do not belive I owe this company anything since I have never had dealings with them and none of my paper work mentions AllSat.

I agreed to subscribe to Dish Network because they had a pretty good package deal that was cheaper than the monthly Comcast package. I didn't know that the sales rep would lie to me in order to get the sale. They sent countless letters and phoned again and again and the package was always the same. For $50 per month, I was to be hooked up to three TVs and get two DVRs. They also said that on a single DVR, we would be able to watch one program and record another at the same time. to make a long story short, to provide the service they promised, I had to pay another $149 for another tuner. I found this out after the 8 hour installation had taken place and they had all of the equipment in place.

I called the customer service people (contradiction in terms) and they said they could do nothing about it and either buy the extra tuner or have two TVs programed to the same channel. Kind of defeats the purpose of having an additional TV. Anyway, I told them to cancel the service, and they threatened to charge a large cancelation fee because it had been more than 72 hours. It had been that long because they didn't come back to fix the problem for a week. I told them that they had committed fraud for lying to me about what I was to recieve for service.

They finally agreed to cancel the service with no fees, but we get to mail all the equipment back to them instead of having the intallation technician take the crap with him. The bottom line is, do not believe what the sales people tell you. They will feed you all the crap you can take in order to reel you in like a big fish. The final blow came today when we got the bill and it was twice as much as they told us it would be. I feel good about going back to Comcast to avoid another long, frustrating phone call to people who just don't care about their customers.

Dish Network has recently dropped 15 HD channels provided by Voom HD Networks. Many, many subscribers of Dish HD, signed up for a 2-year contract only because of the recently dropped channels. These channels were part of 1 of 3 packages, each with different pricing.

Dish HD subscribers who are now furious because of this, are realizing that their contracts will not be done with for a while and if they want to drop Dish because they no longer provide the channels they signed up for, they'll have a nice early cancellation fee of $200+. Dish Network will not waive the fee because of their actions. I have contacted a group of lawyers who deal with class-action suits and am awaiting a response.

We signed up for an 18-month agreement through DISH Network in January that included free HD service for 6 months, 3 months free of HBO and Cinemax, and installation in 4 rooms. When the equipment was installed and the service set-up we signed a DISH Network Service LLC Agreement. The billing statements were confusing and we tried contacting DISH via online customer service and by calling their 1-800 number. Due to a lack of satisfactory response with DISH Networks customer service representatives on the phone and non-responses to two emails that I sent to the online customer service center at feedback, I decided to cancel my 18-month agreement with DISH and pay the penalties associated listed in my signed agreement with DISH Network L.L.C. and return to DirecTV.

Three weeks ago we had DirecTV install a new satellite and receivers in our house, afterwards my wife called DISH Network to cancel our service. The operator she spoke with first argued with her about canceling the service, then after more than 25 minutes of being on the phone told her that he couldnt cancel our service because it was through a third party not DISH. We have no recollection or documentation of a third party agreement, only a direct contract with DISH Network L.L.C., dated January 1, 2008. I called DISH Network the following day to speak with someone about this issue of a third party and to cancel my service. I was informed that my service couldnt be cancelled because it was through a third party (AllSat) and was given a number to call. There was no operator at this number when I tried calling.

On Monday my wife called DISH Networks parent company EchoStars Executive Office to speak with someone regarding this manner. She was told that there was no third party agreement on this account that our agreement was directly with DISH. The representative she spoke with closed our account and arranged for boxes to be mailed to our house for us to return the DISH equipment which we received slightly more than a week afterwards and returned them via UPS within a couple days. At this point we thought we had everything cleared up.

Now three weeks later, I received a letter from AllSat Collections relating to my canceling my DISH Network being in violation of AllSats Terms & Conditions. As I previously stated, I am not aware of any agreements between myself and AllSat. The letter I received states to see copy of the attached Terms & Conditions as reference, however the only agreement that I have a copy of is my signed agreement with DISH, dated 1/08/08, I have nothing from AllSat. My wife called AllSat to request proof of existence of an agreement between myself and AllSat, but instead of receiving any clarification she was directed back to DISH. Based on our earlier experience with DISH, she called EchoStar directly and was informed that they had nothing to do with this, that if we had a third party contract we needed to work this out with AllSat, which is a contradiction of what she was told by DISHs parent company EchoStar when we cancelled our service.

Now we have to go through the hassle of trying to obtain copies of the so-called agreement AllSat is claiming we have. Their customer service representatives couldnt answer a question and directed us to email the company for an answer. The lack of response we received initially from DISH customer service, combined with all of our issues that weve had in trying to cancel their service is completely unacceptable. We have filed a complaint with the Better Business Bureau and are looking into bringing this to the attention of our states Attorney Generals Office. We just want this whole thing finished and to warn anyone else about DISHs customer service so they can avoid having to experience what we have.

After having paid $115 to cancel our contract, we are now facing an additional cancellation fee of $295 from a third party company we have never heard of and are having extreme difficulties getting answers.

I called Dish Network Nov 14, 2007, to cancel service but was informed I was on a 18 month contract which would end on 1/17/2008. I decreased my package until the end of the contract, even though when getting the service from some ad insert in the local newspaper I was informed I wasn't on a contract. I called today, 1/16/2008, to end my service for 1/17/08. They were very quick to say that I had a much larger bill to pay including the next month for which I don't want service. I must pay and then get a refund to my credit card for a month's service I have never gotten. I can't cancel until I pay the bill in full including the next month's service because they bill in advance. I then must wait until they get around to refunding me what I paid for a month of service never gotten. And they had already disconnected my service 2 days earlier than my contract end per their own rep. I gave them a second chance, the last time I had them they billed me for an Ulimate Fight that never came on the channel stated it was a black screen and I got charged over $35.00 for that and they wouldn't make it right, so I'm done with DISH.

I got a Dish Network promotion and package at my new house. It was a bit of a push sell, and I took the second level package and free installation. The package comes with Pay for ****, PPV, BET and Latino channels which are of no use to me. I guess I have to pay for them so they can be given away as filler channels. I have asked for some other selections or blocking of the useless channels, and the answer is no. I can get less channels for less money or more channels and more useless channels for more money, but no way to stop the filler channels. The promotion fliers are VERY misleading and even misrepresent what you get for the package. The fine print is not readable with the naked eye.

Dish Network wants about 400 dollars to buy out the contract, and other vendors will not talk to me until then. It seems to me that they have a racket with the multilingual/PPV/**** being paid by everyone; then they can give it away and make a fortune, and also it makes it look like the regular everyday people use all these channels. I would like a better choice and not have to pay for filler channels.

I called DISH Network to have service installed, gave them all my information, but was never told I was going to be signed in a contract for 18 months. To me, that's fraud. Every month when I receive my bill I call them because of the high amount of money they are charging me, and all the customer service persons I talked to don't want to help me out; instead they laugh and make jokes saying that only by pushing a button they can charge me a big amount of money if they want. They are so unprofessional. I really would appreciate your help because now my credit is going to be ruined, and if nothing gets done for me I will call the radio stations and TV to make them aware what DISH Network is doing.

My credit will be ruined if i don't pay $240.00 penalty for canceling this 18th month contract that I did not ask for and was not advised of.

Dish network wants to charge me a $200 disconnect fee. I also spent $15 on a dvr receiver that is defective. Earlier I had called, and they tried to tell me I had signed a contract for 2 years, which I have a copy. No where does the contract state that they would charge a disconnect fee. I want to be able to send back my receiver and dish at no charge, and be able to tell the rest of the world what a bunch of crooks this business is and not to use their services!

Dish network had me sign a contract for channels(the package) I wanted and i year service. Now they have gone up on the package by $13. a month but have dropped at least 7 channels I watch. They say they have ADDED channels--well I don't know where---I don't listen to their 40 channels of classical music or where ever else they added channels I want MY channels I contracted for !!

I received a quote for service through Dish Network and arranged for installation. When I received my first bill, the charges were greater than what I was quoted.

I contacted customer service and asked for the sales person who quoted the pricing. They would not advise me of who this was and said that this is the price and it would not change. They offered to downgrade the package or I could disconnect and pay the early termination fees.

The very first week after I signed up, I discovered for some reason they had me on file as an 18 month contract holder, when I had papers specifically expressing rejection of the 18 month contract and accepting a 12 month contract. I am so tired then to top it all off I only wanted to cancel the free package they removed my HBO package and then wanted to charge me the fee for removing and adding packages. I can't wait to go back to Comcast after the 12 mos. is up.

I signed an 18-month contract with Dish network about 7 months ago in Indianapolis, IN. I have moved to Tucson, AZ and when I requested Dish mover, (so that I could complete the contract) they agreed. I asked that they call prior to coming out for the install, which they said they would, but didn't. The tech came out and said that there is no line of sight and I can't be connected for satellite. When I called Dish they said that because they couldn't connect I was effectively canceling the service early and was liable for about $150 for early termination. The supervisor was rude and could not provide any kind of adequate reasoning why I should pay this, only that I had to.

From the day I contacted Dish Network inquiring about their services, it was made clear that I would not agree to a term agreement. They agreed and sent out their service people. After installation their people had my husband sign a Digital Home Advantage Promotion Agreement. It states "If neither the one-year agreement option nor the two-year agreement option is initialed, you will be deemed to have declined a term agreement". Neither was initialed, with the understanding that he declined a term agreement.

After a few months of terrible service, and being billed for numerous fees that I was never informed of until after installation, I called to cancel their service. I was told that I had a 18 month agreement. My credit card was billed without my authorizations by Dish Network for $120.00. After speaking with Dish on 1/18/2007, I was informed the charge was for terminating my contract.

Dish Network installed a satellite and 2 receivers on 9/23/06. We had several issues with reception and equipment and decided to cancel service within the 30 day Money Back Guarantee period. When installed, we authorized approx. $250 to be charged to our credit card ($199 for receiver and $46 for service).

On 10/21/06 we cancelled service and now they will not refund our $199. Dish is claiming that this was a non-refundable fee, which was NEVER disclosed to us.

I cancelled this service due to poor reception. Since then, this company has been harrassing me to pay a $140 termination fee, stating that it was part of a contract that I signed. There was NO such verbage or agreement on the service agreement that I signed.

I want them to stop harrasing me and send me a statement with a zero balance.

My mom is 84, and she fell for Dish Networks pitch. Mom decided she don't want the equipment because she couldn't operate it.

NOW Dish tells her it will cost $200 to remove it and they don't know if they can get someone out in the required three days waiting period. That's $250 for something she don't want and can't operate. I am so angry I could spit.

These people go round to these old folks homes and talk them into things and then when they can't use them make them pay five times the amount to have it removed!!!

When I subscribed to Dish Network in the beginning I explained to the contractor that I was not interested in a contract of any sort. He declared three times I would be under no contract but that I was not capable of recieving the promotional rate. I agreed that this arrangement was fine. To my knowledge, at this point, I was not under a contract and if I decided to terminate service, all I had to do was return the receiver. The installation 'specialist' came to my home the next day and installed everything and had me sign two pieces of paper which I still have carbon copies of.

I read the papers and established with the 'specialist' that the documents I signed, after I examined and read them and found no binding agreement to a term of service that, indeed, there was no contract. He assured me that he was only the installer, not a Dish network representative, and that he had no authority to observe any such binding agreement to a term of service. So, as far as I have known, and been assured by both individuals with Dish Network, I am free to cancel my subscription at any time because its been established per my paying the full pricing, at any month without penalty.

When I called this morning to cancel the service after six months of timely payment I am told by the Dish Network associate that I signed up for an 18 month agreement and am liable for a $120.00 fee. I explained to him that I was under no such agreement per the events during getting Dish in this letter and he repeatedly asked me if I had Just not read what I signed. Over and over again that was his only response until I mentioned that I had no such document with my signature on it. I told him that without any such document in my possession any charge for termination would breech their verbal contract and require a lawsuit. He became hostile and threatened to hang up on me if I was going to talk like that!

I told him to cancel my service and that he didn't have the legal authority to charge me anything until I had a copy of this alleged document I signed from the installation man. There never was any such agreement. I never signed anything of the like. They explained that there was no carbon copy for that agreement and that it would take them six weeks to find it and mail me a copy. Philip, the guy I was switched to, had no answer as to why I didn't have a copy of that. I told him not to bill me for anything until I had the documentation for a lawer to review.

I signed an eighteen month contract with Dish Network and was promised the same service (actually better) than cable. It has only been a month and I have had to call tech support three times.

I lose anywhere from the local channels to all channels each night. When the tech's arrive (between 8 - 5) they run a system test and tell me there is NOTHING they can do because the system is working correctly. Of course, it works fine during the day but it doesn't work at night and they will not check the system at night. I am also told that the problems will clear up in time but they seem to be getting worse.

I have asked to be released from the contract because I am not getting the service that I feel I was sold. I am told that it will cost around $240 to be released.