DISH - Contract

I called Dish yesterday because I was asking about trying to upgrade to The Hopper since I have three little ones who love to record their shows. I am constantly hearing fighting about someone being left out since I only have the one DVR box, therefore, can only record two shows at a time. The first guy I talked to told me that I was on a prepaid account. I then asked how much longer I had on my contract because the prepaid designation was supposed to drop off my account after my contract was up. He told me that my contract had been up since June of last year so I was a bit perplexed. I then asked him, if my contract had been up since June of last year, why had I not been credited with my deposit that I had paid at the time of signing up for the Dish service? He replied that he did not know and asked if he could put me on hold for a second.

That's when someone new came on the line, a customer loyalty specialist named Andrea. That's also when my call became much, much worse. Andrea asked how she could help me. I repeated what I had told the first gentleman. She told me in no uncertain terms that I must be wrong about what I was claiming. I said I was not wrong, I am a single mother and I would have never signed up for the service unless I knew I was getting the almost $400.00 back that I had to pay to get the service turned on. I was told at the time that it was a deposit on the equipment and that after I had gotten through my contract and showed that I wasn't going to skip out on them with their equipment, I would get that deposit back. Also, once the contract was up, I would be moved to a regular account instead of a prepaid account.

I had recently gotten a divorce and was trying to repair the damage my ex-husband had caused to my credit. She started getting angry at me, implying that I was a liar. So I made the comment that I had never been treated by a customer service rep like this before in my life. She said that's fine (that's fine?). I said, "I will not be treated like crap by anyone, please mail me boxes so I can send my equipment back to you, I am going to switch to another satellite provider." She said, "Okay, I will do that." I was not believing what I was hearing coming out of this person's mouth. She is rude and disrespectful and as I told her I will not be treated like that by anyone, she then asked me if there is anything else she can help me with today. I replied, "What do you mean anything else you can help me with? You haven't helped me with anything yet today." She then promptly told me goodbye and just hung up on me!

I will never deal with Dish again. First, they lied to me about the contract and deposit, which they are now saying were setup costs and not a deposit like they initially claimed. I will never see that money again like they initially claimed. I also would never have moved out of prepaid, I was told, unless I cancelled my Dish, sent them the equipment back, waited for 90 days then reapplied, which makes absolutely no sense whatsoever. I feel bad for anyone who is currently with them, they will eventually find out they were lied to or they will meet up with one of these customer reps when they need help.

The first tech came and assured me my remote and whole house sound system would not be impacted by the installation of the satellite system. Two hours later, my universal remote was somehow affected as well as my whole house sound system. He then told me he had to leave, but another tech would come the next morning. The new tech came and told me that the first tech did everything wrong, but he could fix it. After three hours, and his boss calling him, telling him he was taking too long and to leave, he left, but told me he had a buddy who could come and fix it (for a reasonable price). I refused his offer, and called Dish customer service. Dish then sent one of their own men who told me he couldn't restore the universal remote or the sound system, but he did get the TV working. A few moments after he left, the TV stopped working.

I called Dish customer service, and told them that, after three techs, and possible damage done to my sound system, I wanted to cancel everything. They informed me that I had a two-year contract, and that they would charge my account $17.50 for each of the 24 months remaining on the contract. I informed them that I would reject the charges and willingly face any legal action they chose to take. They then decided to let me cancel with no penalty, but sent a box to return their equipment. I was stunned to find out that I had to climb 20 feet up to my steep roof and disconnect the LBF, track down the switch box, and return them immediately. With my wife holding me and a secure rope tied to me, I reached out and disconnected the apparatus. I am 67 years old. I could have been seriously injured climbing up and unscrewing the apparatus. They should have been clear to me what I would have to do if I cancelled. If anyone wants to begin a class action lawsuit against Dish, I'm in.

My out-of-state brother cancelled his Dish Network service when he entered a nursing home. I provided my address for final billing and shipping box for the receiver. They did not cancel service. I received no final bill or shipping box. Follow-up call to them gave me a verbal resolution on those two issues, but there's no action yet. Today, I received a notice that they will charge my credit card for a cancellation fee. Entering a nursing home should be a valid reason to cancel service. I cannot find their cancellation policy online. This should be a disputable complaint. Yes, I would appreciate some help with this. Thank you.

I take the Dish Network service from a walking retailer. He called a Dish Network supervisor (he introduced himself as a Dish Network supervisor) and I gave him my phone number, Social Security number, date of birth, credit card number, expiration date, CVC, address - everything. He ran my credit record and then (he said that the record was perfect) he gave me a price for Dish Latino package for $23.00 (full year) and $38.00 (second year). I paid $78.94 in advance for the installation.

Before they installed the service, they called me to ask for a $200.00 deposit. And because the credit report was apparently wrong, they gave me the new price - $45.99 for the first year and $72.99 for the second year. So I told them no way, and they cancelled my order. However, they only gave me $28.00, and the rest, I had to ask to the retailers. The retailers said that it was not their problem if Dish Network changed the price while the Dish Network supervisor said that retailers don't work for Dish Network - they are not responsible for the retailer issues. The retailers also insisted that they work for Dish Network and they (Dish Network) had to pay my money back.

As a result, I did never recover that money. I called Dish Network 25 times, I sent 32 faxes and emails but they just gave excuses and transferred the calls. Sometimes, I would be on hold for almost two hours. In the end, I did lose the money, my time, and I had to change my credit card number because I am scared about identity theft. Don't trust Dish Network because they don't honor their agreements and they lie just to get customers. Also, don't give sensitive information like Social Security number and credit card number to Dish Network retailers because if something wrong happens, no one can do anything.

I had Dish Network installed about 7 months ago. At that time, Dish Network had a deal 3 months HBO and Cinemax for $19.99 and no contract, so I signed up. Now I tried to cancel, they are telling me I have to pay an early termination fee of $279.00 because I have a two year contract. I talked to an executive named Antonio. He stated that if I had the coupon pamphlet with the offer I installed my services 7 months ago, he will waive the fee. So that's what I am doing now. I had so many of them, now I can't find one. Just my luck. Now I know Dish Network are truly are a bunch of crooks, stealing people's money like taking candies from babies. It's so easy for them to do.

Dish Network unfairly charging me a cancellation fee for breach - After being a loyal and valued customer of Dish Network for 3.5 years (August 2008), I elected to make a change and try another company. Over these past several years we had experienced numerous issues with our DVR Box. Sound issues were reported and their follow through was unsuccessful. Back in September 2011 after several attempts to resolve the technical issues, they admitted that they could not fix it. The online help/technician said that he was going to place a requisition to have it replaced, and stated that one would be sent out to me and that instead of asking me to hook it up, that he felt a technician should be sent out to service my needs (this was very kind and appreciated it due to unsuccessful attempts to repair it over several weeks). So they did and a gentleman arrived, switched the boxes out, and everything was fine.

Since their visit, they have raised their prices and kept switching premium paid packages around that confused us and we began to feel that it was partly being done to help justify price increases. Recently we elected to look for another service provider. So I did so and felt the promotional offers and a new 24-month commitment with a different provider was in our best interest. So when I went to cancel my account this afternoon with Dish Network, they said that they would be willing to take off $10.00 a month if I would stay with them. When I said I didn't want to, they hit me with a $180.00 cancellation fee for an early cancellation, claiming that the DVR Box that they replaced was an upgrade and an upgrade is an additional 24-month contract commitment! What?

I never requested an upgrade! I simply wanted the sound problem fixed and their own service department made the request to switch DVR Boxes. I think that the old DVR Box was outdated (3 years) at the time they elected to switch it out and they no longer had another old/original DVR Box to offer in the exchange as an exact replacement, so they sent out another one and they upgraded it without my knowledge. This allowed them to manipulate an internal upgrade in their records in order to lock in the customer. I want to know where and how I can file a complaint on this matter. I am very angry and I believe that their actions are so wrong and it is nothing short of stealing from me.

I am not an expert in technology. All this time that I've had the service with DISH, I thought it was HDTV (because that's what they promised to me when I signed up). A friend came over the other day and mentioned to me that my cable was not HD. I called today and spoke to Ernesto, a supervisor, to request they help me because when they initially installed the boxes, the technician never told me it was not HDTV as they promised it would be. Now, DISH wants me to pay for the HDTV boxes. I don't think it is fair to me as a consumer who has been deceived. Please help me, because first, I don't have the money to change them, and second of all, it is not fair they want to charge me.

It's absurd that DISH switched satellites, and by doing so, it removed only our most favorite channel (Channel 9413: Almavision Spanish Network), while other channels are still current. Now, DISH wants to switch antenna/dish to a higher reception, but it is charging $95 to do it. What a ripoff to us, loyal customers. When I signed up to our contract, nothing about this issue was mentioned. I've spent hours with their customer service "technicians," and finally, their suggestion was to switch the antenna at that price. I believe that this is an unacceptable choice. If DISH needs to replace their mediocre antenna, they should do it free of charge.

I was charged a $297.50 fee for equipment that was returned and then a $550.00 fee for I have no idea what. It was automatically taken out of my checking account without permission.

I have been a long time Dish Network subscriber dating back to the days of the C-band satellite dishes, 12+ years. For as long as I can remember, I have annually negotiated an agreement over the telephone. I prepay in full for the year. My wife negotiated the last two years at least. She will stay on the phone for hours where I am much less patient. The last agreement that she entered into was for two full years to which she paid in full.

Recently, she was calling in to update our email and discovered that Dish Network had apparently raised the price and that we now owe them additional money. We still have several months left in our verbal contract to which the supervisor claims "they" don't make. She would not provide any sort of signed contract and cannot produce the "Quality Control Recordings". I asked several Yes/No questions to which I got long winded "explanations" that seemed in no uncertain terms crooked!

I was charged more than I was told up front. I was told I could record up to 6 shows at a time. I was not told that you have to watch what you record. I was not told that I would need new wiring to my camper, and I have been able to do this with DirecTV for years. I am very unhappy and was told things to get a sale! Now I want it removed, but this will cost me lots!

I have had Dish Network (DN) in my home for several years, fourteen to be exact! Recently converted to HD which was a big mistake! In addition, I have Dish Direct (DD) in my office (CPAs) which we use primarily for business and financial news wired into each office and client waiting room. DD has always furnished good service and pricing. My only complaint for DD is that it's owned by Rupert Murdock. When I converted my home over to HD with Dish Network (DN), they placed my account on auto-pay and submitted concurrently a charge of $75 via auto-pay of which later checking my bank account there was the $75 charge. Telephoned their office, told them to cancel auto-pay and stated they can't instate auto-pay without my authorization via the laws of full disclosure and acceptance.

Their reply was, "Well, it's in your new contract." "Oh, what contract?" I asked. My contract ran out several years ago and HD is nothing more than an upgrade. I have a new contract under the conversion to HD! Now, to add insult to injury, they (DN) called and said I owe them that $75 and I was one month behind on my account. Therefore, I requested a copy of my contract. Two months later no disclosure and no contract. I checked with my attorney of which he said they are on the bubble of several legal violations work in progress!

I had Dish for almost 2 years but decided to take advantage of a special to upgrade my receivers. I wasn't going to be home, so I asked a friend to meet the installer. I explained to my friend that if they couldn't help me transfer the programs I had saved on my current DVR. I didn't want to change. My friend worked with their online technical support but was not able to figure it out but they thought the installation technician could help me. The technician came, first installed the new box, then told my friend there was absolutely no way to keep the programs. He took my old box, which was working fine, with him when he left. I arrived home 10 minutes later and was very upset that they took the old box. I immediately called Dish and told them to contact the technician to bring my box back, and that I did not want this deal and I would not agree to a new 2-year contract that they had my friend sign.

Not only did they mislead me, they never informed me I would have to sign an additional 2-year agreement. In 10 minutes, especially when I didn't sign anything (my friend did), shouldn't I have the right to rescind? I got into a heated argument with DISH who immediately shut off my service and sent me a bill. They also shipped 2 boxes for the DVRs I had (one old one and the new one they installed), also wanting me to climb onto my roof and dismantle the LNB for the satellite. I am returning their 2 satellite DVR boxes but will not climb onto the roof. If they want the LNB, they can come and get it. There is a 3-day right of rescission for most contracts in Nevada (5 days when buying timeshare). Isn't there also a right of rescission for this kind of deal? How can Dish lock me into a 2-year contract, or charge me a cancellation fee when I was not the one to sign the agreement on their digital tablet?

This may make me lame and/or bored, but I see a common trend on these complaints. As a Dish customer, has anyone of you noticed that the number one thing complained about is "it's our policy" and "it's within the commitment". Well I heard that, and I remember as a responsible adult, I signed the commitment to Dish, not reading like most do, and went back and decided to read it. I came to find out, every single thing on this website is actually covered within the paperwork I signed. Most of it are not even in the fine print, it is just listed on the page. The top of the page had pertinent information about it being a commitment, and the other page and 1/2 with details. And then the things not covered within that part, they still cover. They put a tag about "in our residential agreement", and so I reviewed that. Wow, it was there.

I was shocked. A major corporation making a policy and honoring it, and not changing the story on me. That was sort of refreshing. Had I read the legal documents, I myself was signing upon my own free will, I never would have had to call in. It was easy enough to understand my 9-year old niece laughed, when she read it and saw me call in. If a 9-year old gets it, why can't you? Stop complaining about not getting your way. Honor your side of the deal before complaining about broken promises. Judge Judy references something quite a bit, "4 corner law". If it is not within the 4 corners of that legal document, it doesn't exist. And Dish honors every last thing within those corners, with no hesitation. Try it out, it's simple. It takes less time than reading my post here. Well, good luck to you people, knowing you will never stop.

When I first talked to Mike, he promised for the 2year contract it would be $39.93 a month for a year and then $55 for the 2nd year. What a joke. This was in November 2010. In February 2011, the price went up and I called & was passed from one person to the next until finally, I talked to someone who said he got a lot of complaints about the price going up in February 2011. He said he would fix it. I had to call almost every month after that because of the price not being what was promised.

Now we are in the 2nd year. I will pay only $55 per month but that's not what the bills will be! They want to charge me for HD service because I stopped the "auto pay" because they were charging too much. I won't let them have access to charge me whatever they want. I see they are now being sued. The only compensation is $5 off the bill or a "free movie". I want out of the contract, but I'm told it will cost me. So I'm stuck for another year. I will never go with Dish again.

I contacted Dish Network originally in September asking to hold the account until I moved to a place I could have the dish again. They then turned around & stated they had an email stating I canceled the account. They were not able to produce a copy of that email I supposedly sent on the next day.

Dish stated I had a 2 year contract and I broke the contract so the fee (including equipment return fee of $15) was $167.50. I called again & cannot reconnect the service since I returned the equipment as stated. I also retained a copy of this contract and it states nothing about a time frame or cancellation fees. They have not produced a copy of my contract.

I also told them I had a problem with my service (not HD when it should have been) and was basically told too bad. And the services went up several times, not keeping to their contracted rate.

Dish & their collection company call repeatedly (for the past 3 months) & leave a recorded message at all hours. Very harassing. Again, when I talked to an agent about this or email, I get nowhere. I am not paying this money and am considering suing them for all the reasons stated above if they do not write this off and not ruin my credit doing so. I have no plans to reinstate my account now or ever. They lost a customer forever!

I would consider doing a class action suit and am surprised there's not one out there already with all the complaints you folks have filed. Good luck!

I cancel service. They charged me the whole term. I have been making regular payments to pay off. I spoke to them, informed them, emailed them and not missed a payment. They send it to collections. What a sulky company!

I called after receiving a letter requesting $10.00 a month for the HD free for life. I have been under a 24 month contract and have 8 months to go when I got a letter telling me I have to sign up for auto pay or be billed an additional $10.00 a month. I have been paying them using their bill pay for the last 16 months. This is corporate greed at its best. Customer service was very blunt and would do nothing to keep me as a customer. So, it's cheaper to pay off the balance of my contract, $140.00, and go somewhere else I get what I pay for.

I originally signed up with Dish when I signed up for my internet service. I thought I was calling the internet service provider but it ended up being a random company they outsource to. What I wanted was to bundle with the internet service. The company that bundles with my provider is direct TV not Dish. Unfortunately, I was not made aware of this for quite some time and was told the sales person probably made a better commission selling me Dish.

When I fist got the service I was pretty satisfied but they kept removing programing and some of the channels I watched most were gone and in order to get them I would have to buy some ridiculously priced package. The final straw came when my rates went up. I had the service for over a year at that time and assumed incorrectly that the contract had ended. I contacted DirecTV. They offered a service similar to what I had when I started at a lower price and I was told when I called not to cancel my old service until the new service was installed. Now I know why. I thought my contract was 12 months, it was 24 months and disconnection fee of $190 approximately for early cancellation.

I was upset about the fee but became even more upset when a few weeks later, I received notification that they were going to automatically debit my bank account. I called and tried to stop them. They insisted that I signed something authorizing them to do this. I said even if I did I am revoking that authorization right now on your recorded line. After filing a complaint with the BBB and a subsequent phone call from Dish, I realized the only way to stop it would be through my bank. I called to find out what account they were going to draw from. I was given the wrong account #. I stopped payment on the wrong account at a cost of $30. I was able to call the bank the draw came from and have the debit reversed, at least for now.

What I was most upset about was the draw from my account, as they drew at the same time my rent was due causing problems for me and my landlord. Also in a free market, the consumer has a right to choose which company provides a service and Dish generally only has 3 to 4 competitors in any given market. Is it so hard to compete that you have to scam your customers?

DISH TV forged my signature and initials. I have a taped conversation with the DISH Network representatives in regards to this issue. They acted like it was no big deal when I asked for something stating that this was not my signature. They stated they would send a copy of my driver's license to their legal department, showing it wasn't my signature but they couldn't guarantee their legal department would even acknowledge it was forged by DISH. It is all on my digital recorder with their permission that I record it. I will be pursuing this as forgery of a signature is against the law!

My wife and I obtained this service in July 2011, and we were informed by the salesperson and installer that there was no contract. About a month ago, I decided to obtain DirecTV with the special through AAA. I was informed that disconnecting Dish would cost me $300 because I was on a contract. Immediately, I notified your office that I did not have a contract and was informed that I did. I asked for the contract to be mailed to me, and Mr. Paul ** did.

The contract was not signed by me. It was not my signature, and I called your office and spoke with Daisy ** at 303-940-8600 x52476. She asked me to fax a copy of my SS Card, my passport, and FL ID with my signature. I did fax all these plus a copy of the contract with a fraudulent signature to 303-723-2063 more than a week ago. I have not heard from Ms. Daisy or anyone else in your organization concerning this fraudulent issue.

If this issue is not addressed immediately, I will seek legal assistance and call the newspapers. Please get this issue taken care of immediately. We wish to transfer to DirecTV without an issue of $300 with you and to be allowed to terminate our service. Thank you.

Dish dropped our local channels without any prior notice. Half of our local channels are gone with no promise of them coming back on. I know many others are in the same situation. The contract states that they have the right to change programming at their discretion. Great! What it does not say is that they can completely drop major network channels that carry local channels. Of course, we switched to cable and they want to charge a $220 early termination fee. They did not honor their contract. We need to lobby together and change this.

Well, I set up with Dish Network. They came in and hooked it up right away. About 3 days later, the satellite was cut off. I called to ask why. Apparently my 200 dollar down was "not" received via check over the phone. However, my account showed that 200 dollars had come out of the bank. So I cancelled on the spot; they were not going to receive an extra 200 dollars on top of what already was taken from my account.

5 months went by with nothing until one day I checked my bank account seeing a 420 dollar transaction pulled out without my authorization. The transaction was processed by none other than Dish Network. After speaking to representatives, etc, I have found the same answer. Although you only received 3 days worth of tv service, your contract binds you to an early termination fee of 420 dollars. No heart, no apoligies there wasn't even a sign that the company or their employees cared as to how much they inconvenienced me. It's my problem, irreguardless of the little time I received their satellite services. I am paying ultimately 420 dollars for 3 days of satellite TV.

For all of you out there, go with DirecTV. Don't trap yourself with Dish. I don't know how rare my case is, but this should never happen. It's wrong in all ways possible.

I switched from DirecTV to Dish. I was immediately unhappy with Dish. The picture quality is poor, rendering my investment in an HD TV useless and the guide functions are very slow. It's a catch 22. You can't try it before signing a contract and if you sign a contract you're locked in. The bottom line is I am not getting what they verbally agreed to provide but as mentioned they're a big company with a legal staff who have me trapped. It's a poor way to make (not earn) a profit. Sadly, that's how business is done in America today. It's the "tricked ya" business model. Capitalism would be great if there was some integrity involved. But, apparently, those days are over. I'm glad I don't have kids. The future is bleak.

I signed up with Dish Network in March of 2010, the installation guy comes out to the house and mid way, his supervisor does as well. His supervisor is all over the guy telling him what to do and bossing him around, why? I wasn't sure. When he completed the installation, I signed the installation form and asked how much did I owe - he said nothing.

Last week, I called and spoke with Camile about cancelling my services. I am moving in with my boyfriend, and well, dish is out - cable is in. So Camile clearly did not want to continue the conversation with me because I became heated instantly when she told me there would be a cancellation charge. So, she transferred me to their "executive supervisor."

Mark ** was his name. Still upset, I explained to him, I was not upset with him, but the fact I have been screwed into a contract which I never signed for. I did not mean to be so frank with him. However, I have kept the services well over a year + and it was just no longer a need because I would be moving. I then explained, there was no contract and if he was going to charge me a cancellation. I want a copy of that contract. He said he did not have one on file. Well, gee. I wonder why. He then proceeds to tell me that he is going to check into the field office and if he cannot find a copy, he will go ahead and credit the cancellation charges.

By the way, over 1 year ago, the attempted to tell me I needed to sign an additional two year contract to change services when I moved. Well, I never did, and they knew it.

I've already filed a complaint with the BBB. I am highly upset, but overall if I do not have this resolved appropriately. Guess there are other options out there.

This is a perfect example of why people are so fed up with corporate greed and corporate rape. All the loopholes are in their favor. A contract from Dish is a one sided joke. Don't waste time trying to talk to them. It's not worth the time and energy because in the end they are unfair scammers. They promised a set price and it just kept going up and up. They agreed to give a credit but did a debit instead. What a joke. They continue to say I owe them money but I cancelled any credit info. At this point, I could care less about the threats they make on my credit. That's the joke that helped get us into this mess. Where are the law makers? Surprise, being paid off by the lobbyist so this corporate greed can continue. Until when? They say 2012 has a lot of changes in store for us.

I appreciate the resolution of the gift card promotion issue. I have been told the gift card is on the way, but I am sad to say I have another issue with DISH that stems from the original salesperson who opened my account, and the installer. I was told by both that when I got my new HD TV for Christmas, that all I needed to do was call DISH, and request an HD receiver, and one would be sent to me at no additional cost. They were both very clear on this. I even suggested that I just get the HD Receiver to begin with, but the installer said it would not work with my standard TV. However, he told me that instead of a standard satellite dish, he had installed the newest model dish that is compatible with both standard and HD receivers, so that all DISH would need to provide would be the HD receiver.

When I called your customer service department last week, I was told by the DISH representative that I would have to pay an additional $200, and upgrade my monthly package. I am again disappointed that your representatives in the field seem to be saying whatever they want, to sign up new subscribers and then leaving the subscribers to discover their lies after the fact. I am currently looking at an ad for DISH that shows HD packages beginning at $19.99, but the very small print says that only certain packages have HD. I think this is misleading, and a bad, purposely-deceptive, business practice. HD service should not be mentioned as beginning at $19.99 if you don't actually have an HD package that is $19.99.

With that said, I am agreeable to upgrading my current package to Americas Top 100 in order to get HD service, but I do not believe that in addition to the increased monthly price, that I should have to pay an additional $200 for equipment. That is not what I was originally told by both the original salesperson and installer, and it is not what you require new subscribers to do. I want the same HD For Life package that people who are not your existing customers, are offered. I also wish to complain about Jason, a floor supervisor/manager in your sales department, who refused to connect me with your department, when I spoke with him on the phone. Despite my repeated request to connect me, he said he saw no reason to do so at this time, and hung up on me after I mentioned that I would complain to the Better Business Bureau. I may cancel and let them try and get a fee from me.

I started service with DISH on March 6, 2010. I was presented with the 24 month contract which I read thoroughly. Before signing, I asked the sales rep, Kyle **, what would happen if we move. He then informed us it was no problem. We could take our equipment and transfer the service to continue our contract.

On December 6, 2010, I called DISH to transfer our service from VA Beach, VA to Jacksonville, FL. At which time, they told me I had to pay over 100 dollars to transfer my service. When I told them that was not the sales rep's response, they said it was due to having a prepaid account. I told them I did not want to pay that money to keep service and it was not disclosed in my contract that there would be such a fee (and I read fine print). They are now reporting my credit and have debt collectors harassing me for the "cancellation fee".

I have filed with the BBB who said there is already a pending government action for non disclosure and charging bank accounts. I also filed with the FTC. I am being harassed by their debt collection agency.

I cancelled my Dish Net service end Nov 2011 and was told they would ship me boxes to return the receivers (which I would have to pay for). I did not turn off my auto pay quickly enough and a last payment went out. When I called a couple of weeks later, they told me I had never cancelled and that they would only cancel as of that date. This ended up costing me another $100. When asked how I would know that I had really been cancelled this time, they told me I would get an email. When I asked if I could cancel via a letter or email, I was told not. Call in was the only way.

Dish Network is a nightmare to cancel. I had called to cancel them approximately one year ago as I was installing AT&T U-Verse. At first, I called to ask how much it would cost to cancel as I just completed the year promotion and thought I could cancel. I was told it would cost $15.00. After I installed U-verse, I called to confirm cancellation. I was then told it would cost me $17.00/mo since I still had another year on my contract paying full price. They agreed to place me on hold and charge me $5.00 month for six (6) months, and I could make a decision at that time. If I were to cancel it would cost approximately $150. I hadn't heard from them and then on November 15, 2011 they debited my account for $94.00. I called and I was to get a $105.00 credit toward account, however, I still had to pay another $122.50 for early disconnection (?). I never did understand that logic. They (Sean) was to send me a box to return receiver. I immediately received an email from Dish confirming cancellation and I owed them nothing.

On November 21, 2011, I received a notice that Dish was going to charge my debit card $227.50 for "early disconnection. " On this date, I called Dish (Brad) again and he apologized and said it would be corrected and he would send a box for me to return the receiver.

On Nocvember 26, 2011,I received another statement that they would charge my account for $63.59. By this time I was in tears; I again called (Ann) and she transferred me to her supervisor who assured me that the account would be closed for good this time. I received another confirmation via email that my account was closed.

On December 2nd, 2011, I received another statement that they would debit my account $63.59 on December 7, 2011. By this time, I was so angry, I returned the statement along with copies of all the communications previously regarding my account allegedly being closed legally. I threatened a law suit and I also warned them not to touch my account!

On December 15, 2011, I received a voice mail from Dish (Gary) who claimed he received the mail with my notes and communications; however, according to him, he would be glad to cancel my account; however...he alleges that my account was renewed and he won't cancel it until I speak with him!

How many times do I have to communicate with these people! When I do call, I have to go through their automated system and it takes forever to talk to a real person; and this costs me an hour of my time and each time they tell me they will fix the error. I keep getting bills and threats that they will take the money out of my account. Also, I was to receive $105 credit from one of my earlier conversations and I never heard from them regarding this. I am so frustrated and weary of checking my account constantly because they want to take money out of it. I have been harassed too often and am very tired of it. I shouldn't have to go to the expense of hiring an attorney unless they are billed!