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Govind of Fremont CA (06/12/08)
I have requested for Dish network for with Digital Home Advantage DishFAMILY and one international channel Gemani TV. There was a promotion offer for 19.99 + 14.99 for international channel. And one time fee for installation that would be adusted in months bill. I specifically asked that both channels Home Advantage and Gemani TV would come with the dish installed. It's a two year contract. She (sales rep) confirmed, and dish installation guys came and installed a smaller dish. Before signing contract we asked the installation person, why Gemani was not coming, he told that it will come from next day. If it doesn't he would come and fix it. He gave his phone #. When we tried next day, he didn't respond. We called customer service. They told it would cost extra for additional that is required for international. We refused for additional charges. The current Home Advantage has all the advertizement channels nothing worth watching.
Now we have not option to cancel until 2 year. And your kids have no entertainment. I complained few time, they are asking to pay the charges for breaking the contract. We would like to who's mistake is it and how to get rid of this Dish network or get international channel without extra charges. Recently I called to get extra dish for international channel, the sales rep told it costs additional fee, but if I would have got in Oct, Nov 2007, it would have been free. That's the time when I installed this dish. Please help use to either get out of contract without paying extra charges for which we are not responsible or get extra dish installed without charges. We will pay for subscritption charges for International channel
Stacy of Manteca CA (06/07/08)
They change for servise that they can no longer offer. The channels we signed up for they no longer offer. We went to cancel. They are charging us a cancelation fee saying we broke the contract. How is this possible when they are the one who sell a service based on the station they offer. Stations they lost their contract. That is not the consumers fault, but I am still getting the raw deal because they say that the CONTRACT states they can change servise at anytime.
I just think it is a poor business practice to offer a service and sell a costumer on a service by offering certain stations, then when they can no longer offer them, still expect the costumer to adhear to a contact which was made for those stations. Actually this business practice should be illegle, because it is false advertising. Therefor the contracts should not be binding if they can't meet their obligations. Already they offer in bold print great deals but by the time they are done on the phone with you you pay three times that amount.
Mardie of Ft. Madison IA (05/22/08)
I had signed up with Dish Network in January for 18 months. After the equipment was installed I realized I did not get ABC network, I was getting CBS & NBC because I was paying extra for them as my local stations. I called Dish and they said they were unable to give me ABC because they did not have an agreement with the network.
After about a month my bill had went up so I called Dish again and they apoligized and adjusted the bill again I ask about ABC and told them I was not told in the beginning that I would not have this network. I even got on their web site to see if they offered the networks. I called Dish again and ask for a mailing address or email address of a supervisor for Dish as I was unhappy and mislead, the customer service person I was talking to told me to hold on and then she hung up on me.
By the first part of March I was upset and getting nowhere with Dish so I cancelled my agreement and they said I would have to pay for the rest of the agreement which I did it was charged to my credit card and I would need to send my equipment back which I have done.
After cancelling about 2 weeks later I get a letter from a company called AllSat that said I owed them $295 for not completing my agreement with Dish Network. I have never heard of this company and none of my paper work I signed even mentions AllSat. I emailed them several times and didn't hear anything else. Now this week I have recieved a collection on behalf of AllSat saying I owed $325. I can send what I have emailed to AllSat if needed. I believe the whole affair was misrepresented and do not belive I owe this company anything since I have never had dealings with them and none of my paper work mentions AllSat.
Greg of North Logan UT (05/17/08)
I agreed to subscribe to Dish Network because they had a pretty good package deal that was cheaper than the monthly Comcast package. I didn't know that the sales rep would lie to me in order to get the sale. They sent countless letters and phoned again and again and the package was always the same. For $50 per month, I was to be hooked up to three TVs and get two DVRs. They also said that on a single DVR, we would be able to watch one program and record another at the same time. to make a long story short, to provide the service they promised, I had to pay another $149 for another tuner. I found this out after the 8 hour installation had taken place and they had all of the equipment in place.
I called the customer service people (contradiction in terms) and they said they could do nothing about it and either buy the extra tuner or have two TVs programed to the same channel. Kind of defeats the purpose of having an additional TV. Anyway, I told them to cancel the service, and they threatened to charge a large cancelation fee because it had been more than 72 hours. It had been that long because they didn't come back to fix the problem for a week. I told them that they had committed fraud for lying to me about what I was to recieve for service.
They finally agreed to cancel the service with no fees, but we get to mail all the equipment back to them instead of having the intallation technician take the crap with him. The bottom line is, do not believe what the sales people tell you. They will feed you all the crap you can take in order to reel you in like a big fish. The final blow came today when we got the bill and it was twice as much as they told us it would be. I feel good about going back to Comcast to avoid another long, frustrating phone call to people who just don't care about their customers.
Antonio of Kearny NJ (05/17/08)
Dish Network has recently dropped 15 HD channels provided by Voom HD Networks. Many, many subscribers of Dish HD, signed up for a 2-year contract only because of the recently dropped channels. These channels were part of 1 of 3 packages, each with different pricing.
Dish HD subscribers who are now furious because of this, are realizing that their contracts will not be done with for a while and if they want to drop Dish because they no longer provide the channels they signed up for, they'll have a nice early cancellation fee of $200+. Dish Network will not waive the fee because of their actions. I have contacted a group of lawyers who deal with class-action suits and am awaiting a response.
Gary of Morgan Hill CA (05/10/08)
We signed up for an 18-month agreement through DISH Network in January that included free HD service for 6 months, 3 months free of HBO and Cinemax, and installation in 4 rooms. When the equipment was installed and the service set-up we signed a DISH Network Service LLC Agreement. The billing statements were confusing and we tried contacting DISH via online customer service and by calling their 1-800 number. Due to a lack of satisfactory response with DISH Networks customer service representatives on the phone and non-responses to two emails that I sent to the online customer service center at feedback, I decided to cancel my 18-month agreement with DISH and pay the penalties associated listed in my signed agreement with DISH Network L.L.C. and return to DirecTV.
Three weeks ago we had DirecTV install a new satellite and receivers in our house, afterwards my wife called DISH Network to cancel our service. The operator she spoke with first argued with her about canceling the service, then after more than 25 minutes of being on the phone told her that he couldnt cancel our service because it was through a third party not DISH. We have no recollection or documentation of a third party agreement, only a direct contract with DISH Network L.L.C., dated January 1, 2008. I called DISH Network the following day to speak with someone about this issue of a third party and to cancel my service. I was informed that my service couldnt be cancelled because it was through a third party (AllSat) and was given a number to call. There was no operator at this number when I tried calling.
On Monday my wife called DISH Networks parent company EchoStars Executive Office to speak with someone regarding this manner. She was told that there was no third party agreement on this account that our agreement was directly with DISH. The representative she spoke with closed our account and arranged for boxes to be mailed to our house for us to return the DISH equipment which we received slightly more than a week afterwards and returned them via UPS within a couple days. At this point we thought we had everything cleared up.
Now three weeks later, I received a letter from AllSat Collections relating to my canceling my DISH Network being in violation of AllSats Terms & Conditions. As I previously stated, I am not aware of any agreements between myself and AllSat. The letter I received states to see copy of the attached Terms & Conditions as reference, however the only agreement that I have a copy of is my signed agreement with DISH, dated 1/08/08, I have nothing from AllSat. My wife called AllSat to request proof of existence of an agreement between myself and AllSat, but instead of receiving any clarification she was directed back to DISH. Based on our earlier experience with DISH, she called EchoStar directly and was informed that they had nothing to do with this, that if we had a third party contract we needed to work this out with AllSat, which is a contradiction of what she was told by DISHs parent company EchoStar when we cancelled our service.
Now we have to go through the hassle of trying to obtain copies of the so-called agreement AllSat is claiming we have. Their customer service representatives couldnt answer a question and directed us to email the company for an answer. The lack of response we received initially from DISH customer service, combined with all of our issues that weve had in trying to cancel their service is completely unacceptable. We have filed a complaint with the Better Business Bureau and are looking into bringing this to the attention of our states Attorney Generals Office. We just want this whole thing finished and to warn anyone else about DISHs customer service so they can avoid having to experience what we have.
After having paid $115 to cancel our contract, we are now facing an additional cancellation fee of $295 from a third party company we have never heard of and are having extreme difficulties getting answers.
Sharen of West Linn OR (01/16/08)
I called Dish Network Nov 14, 2007, to cancel service but was informed I was on a 18 month contract which would end on 1/17/2008. I decreased my package until the end of the contract, even though when getting the service from some ad insert in the local newspaper I was informed I wasn't on a contract. I called today, 1/16/2008, to end my service for 1/17/08. They were very quick to say that I had a much larger bill to pay including the next month for which I don't want service. I must pay and then get a refund to my credit card for a month's service I have never gotten. I can't cancel until I pay the bill in full including the next month's service because they bill in advance. I then must wait until they get around to refunding me what I paid for a month of service never gotten. And they had already disconnected my service 2 days earlier than my contract end per their own rep. I gave them a second chance, the last time I had them they billed me for an Ulimate Fight that never came on the channel stated it was a black screen and I got charged over $35.00 for that and they wouldn't make it right, so I'm done with DISH.
Mark of Colorado Springs CO (12/03/07)
I got a Dish Network promotion and package at my new house. It was a bit of a push sell, and I took the second level package and free installation. The package comes with Pay for Porn, PPV, BET and Latino channels which are of no use to me. I guess I have to pay for them so they can be given away as filler channels. I have asked for some other selections or blocking of the useless channels, and the answer is no. I can get less channels for less money or more channels and more useless channels for more money, but no way to stop the filler channels. The promotion fliers are VERY misleading and even misrepresent what you get for the package. The fine print is not readable with the naked eye.
Dish Network wants about 400 dollars to buy out the contract, and other vendors will not talk to me until then. It seems to me that they have a racket with the multilingual/PPV/Porn being paid by everyone; then they can give it away and make a fortune, and also it makes it look like the regular everyday people use all these channels. I would like a better choice and not have to pay for filler channels.
Marco of Chicago IL (10/23/07)
I called DISH Network to have service installed, gave them all my information, but was never told I was going to be signed in a contract for 18 months. To me, that's fraud. Every month when I receive my bill I call them because of the high amount of money they are charging me, and all the customer service persons I talked to don't want to help me out; instead they laugh and make jokes saying that only by pushing a button they can charge me a big amount of money if they want. They are so unprofessional. I really would appreciate your help because now my credit is going to be ruined, and if nothing gets done for me I will call the radio stations and TV to make them aware what DISH Network is doing.
My credit will be ruined if i don't pay $240.00 penalty for canceling this 18th month contract that I did not ask for and was not advised of.
Deborah of Boise ID (10/20/07)
Dish network wants to charge me a $200 disconnect fee. I also spent $15 on a dvr receiver that is defective. Earlier I had called, and they tried to tell me I had signed a contract for 2 years, which I have a copy. No where does the contract state that they would charge a disconnect fee. I want to be able to send back my receiver and dish at no charge, and be able to tell the rest of the world what a bunch of crooks this business is and not to use their services!
Kathryn of Antlers OK (08/03/07)
Dish network had me sign a contract for channels(the package) I wanted and i year service. Now they have gone up on the package by $13. a month but have dropped at least 7 channels I watch. They say they have ADDED channels--well I don't know where---I don't listen to their 40 channels of classical music or where ever else they added channels I want MY channels I contracted for !!
Jeff of Des Moines, IA (07/23/07)
I received a quote for service through Dish Network and arranged for installation. When I received my first bill, the charges were greater than what I was quoted.
I contacted customer service and asked for the sales person who quoted the pricing. They would not advise me of who this was and said that this is the price and it would not change. They offered to downgrade the package or I could disconnect and pay the early termination fees.
Jacquie of Bristol PA (03/02/07)
The very first week after I signed up, I discovered for some reason they had me on file as an 18 month contract holder, when I had papers specifically expressing rejection of the 18 month contract and accepting a 12 month contract. I am so tired then to top it all off I only wanted to cancel the free package they removed my HBO package and then wanted to charge me the fee for removing and adding packages. I can't wait to go back to Comcast after the 12 mos. is up.
Hope of Tucson AZ (02/28/07)
I signed an 18-month contract with Dish network about 7 months ago in Indianapolis, IN. I have moved to Tucson, AZ and when I requested Dish mover, (so that I could complete the contract) they agreed. I asked that they call prior to coming out for the install, which they said they would, but didn't. The tech came out and said that there is no line of sight and I can't be connected for satellite. When I called Dish they said that because they couldn't connect I was effectively canceling the service early and was liable for about $150 for early termination. The supervisor was rude and could not provide any kind of adequate reasoning why I should pay this, only that I had to.
Michelle of Clio MI (01/25/07)
From the day I contacted Dish Network inquiring about their services, it was made clear that I would not agree to a term agreement. They agreed and sent out their service people. After installation their people had my husband sign a Digital Home Advantage Promotion Agreement. It states "If neither the one-year agreement option nor the two-year agreement option is initialed, you will be deemed to have declined a term agreement". Neither was initialed, with the understanding that he declined a term agreement.
After a few months of terrible service, and being billed for numerous fees that I was never informed of until after installation, I called to cancel their service. I was told that I had a 18 month agreement. My credit card was billed without my authorizations by Dish Network for $120.00. After speaking with Dish on 1/18/2007, I was informed the charge was for terminating my contract.
Stephanie of Napa, CA (12/04/06)
Dish Network installed a satellite and 2 receivers on 9/23/06. We had several issues with reception and equipment and decided to cancel service within the 30 day Money Back Guarantee period. When installed, we authorized approx. $250 to be charged to our credit card ($199 for receiver and $46 for service).
On 10/21/06 we cancelled service and now they will not refund our $199. Dish is claiming that this was a non-refundable fee, which was NEVER disclosed to us.
Jeanne of Mission Viejo, CA (06/26/06)
I cancelled this service due to poor reception. Since then, this company has been harrassing me to pay a $140 termination fee, stating that it was part of a contract that I signed. There was NO such verbage or agreement on the service agreement that I signed.
I want them to stop harrasing me and send me a statement with a zero balance.
Laurie of Rathdrum, ID (06/08/06)
My mom is 84, and she fell for Dish Networks pitch. Mom decided she don't want the equipment because she couldn't operate it.
NOW Dish tells her it will cost $200 to remove it and they don't know if they can get someone out in the required three days waiting period. That's $250 for something she don't want and can't operate. I am so angry I could spit.
These people go round to these old folks homes and talk them into things and then when they can't use them make them pay five times the amount to have it removed!!!
Peter of Chico CA (05/12/06)
When I subscribed to Dish Network in the beginning I explained to the contractor that I was not interested in a contract of any sort. He declared three times I would be under no contract but that I was not capable of recieving the promotional rate. I agreed that this arrangement was fine. To my knowledge, at this point, I was not under a contract and if I decided to terminate service, all I had to do was return the receiver. The installation 'specialist' came to my home the next day and installed everything and had me sign two pieces of paper which I still have carbon copies of.
I read the papers and established with the 'specialist' that the documents I signed, after I examined and read them and found no binding agreement to a term of service that, indeed, there was no contract. He assured me that he was only the installer, not a Dish network representative, and that he had no authority to observe any such binding agreement to a term of service. So, as far as I have known, and been assured by both individuals with Dish Network, I am free to cancel my subscription at any time because its been established per my paying the full pricing, at any month without penalty.
When I called this morning to cancel the service after six months of timely payment I am told by the Dish Network associate that I signed up for an 18 month agreement and am liable for a $120.00 fee. I explained to him that I was under no such agreement per the events during getting Dish in this letter and he repeatedly asked me if I had Just not read what I signed. Over and over again that was his only response until I mentioned that I had no such document with my signature on it. I told him that without any such document in my possession any charge for termination would breech their verbal contract and require a lawsuit. He became hostile and threatened to hang up on me if I was going to talk like that!
I told him to cancel my service and that he didn't have the legal authority to charge me anything until I had a copy of this alleged document I signed from the installation man. There never was any such agreement. I never signed anything of the like. They explained that there was no carbon copy for that agreement and that it would take them six weeks to find it and mail me a copy. Philip, the guy I was switched to, had no answer as to why I didn't have a copy of that. I told him not to bill me for anything until I had the documentation for a lawer to review.
Karen of Madison Heights, VA (05/06/06)
I signed an eighteen month contract with Dish Network and was promised the same service (actually better) than cable. It has only been a month and I have had to call tech support three times.
I lose anywhere from the local channels to all channels each night. When the tech's arrive (between 8 - 5) they run a system test and tell me there is NOTHING they can do because the system is working correctly. Of course, it works fine during the day but it doesn't work at night and they will not check the system at night. I am also told that the problems will clear up in time but they seem to be getting worse.
I have asked to be released from the contract because I am not getting the service that I feel I was sold. I am told that it will cost around $240 to be released.
Jason of Canton IL (7/12/04):
I had DISH Network installed over a two day period. The installation was cut short the first day due to severe weather and in the meantime, I saw that DISH was offering a free DVR receiver to new customers. I called my local retailer and asked for the offer, but they stated I was not a new customer as the system had already been installed.
I then found out that I also had a three-day window to change the terms of my contract, so I called and spoke with DISH Network. I then called the retailer back and told her I wished to terminate the contract if the free upgrade would not be provided to me. She said she would need to contact her boss and would then call me. On Monday, after not hearing from her, I called the retailer and they said my three day window had expired but they would offer the upgrade again in 30 days. I waited 30 days and found there was no such promotion planned. I then filed a complaint over the phone and am out $44.95 for the 1 month of service and $100 if I choose to upgrade to a DVR.
Clinton of Elyria OH (3/25/03):
I signed a 1-year contract for Dish Network service in October 2002. The dealer rep assured me that the price and service were guaranteed. When asked about the 'terms and conditions subject to change without notice' note, he said that meant that the special installation offer could be canceled at any time, and had nothing to do with a signed contract. Three months later along comes a letter anouncing a rate increase - calls to both dealer and Dish Network were answered by rude, bored reps who in so many words told me to shove it. A promised return call from the rep ('after i look into the problem') never materialised.
The bottom line was this - the contract bound me (a $300+ charge would be immediately put on my credit card should I cancel) to do what I had promised, but didn't bind Dish Network to anything, apparently. Dish Network's response to my calls was to shut off my service (I was $28 in arrears). It has been suggested that I cancel my credit card and then their service, but this would be inconveniant and might damage my credit. I can't be the only person this is happening to - any suggestions for action would be very much appreciated!
Sorry, we don't think Clinton has any recourse. As he himself states, he signed the contract, which permits Dish to raise its rates. Contracts mean what they say. Sign them at your peril.
Monica of Turlock CA writes (8/15/01):
We purchased a one-year contract to have a dish and receivers installed. we were told that we had 30 day to change our mind and disconnect service with only the initial $49.99 that we had already paid. The technician no-showed four times before performing the work. We immediately disliked the service and called after six days. Customer service said the cancellation window is actually only three days and we could pay a $240 cancellation fee or be stuck with the service for one year.
We hate the service and don't want it. However, we don't feel we should be responsible for that fee. To make matters worse, our receiver works less than 12 hours per day and we have lost all access to our local channels. I can't take more time off work to wait for a technician who may or may not show up and I don't feel that I should have to. The only way I will schedule an appointment with them is if it is to disconnect and remove all equipment with no penalty.
I have missed time from work two days for installation appointments that were not kept. I then was up and waiting at 8am on a Saturday and Sunday with no show technician. We were finally called back at 11am on Sunday to say the technician was just getting out of bed and would be here in an hour. We have no tv more than half of every day and have had no response to six e-mails. I have spent literally hours on the phone and have gotten no help.
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