Complain about a product or service

DISH - Billing

Joseph of Davidson, NC September 28, 2007

Joseph of Davidson NC (09/28/07)
I went on the Dish Network web site and tried to transfer my service to my new home. I was informed that no service was available in that area. I then tried to cancel my service and was told that the info on their web site was incorrect, (not my concern). I was told that I had an 18 month contract and could not cancel. I was then threatened that my credit card would be charged for 15 months of service. I did not sign any contract.

Anthony of Mt. Washington, KY September 27, 2007

Anthony of Mt. Washington KY (09/27/07)
Signed up for Dish Network and was quoted 44.95 per month fee. Made absolutely sure via the phone sales person no taxes or other fees would be added. Was told numerous times the fee is a flat 44.95 for the 18 month period in which I signed up for. Received first statement for 56.65. Called Dish Network and Echostar to ask for a copy of the contract stating the monthly payment. Neither company can provide the contract. Asked them to retrieve the phone call in which the price was quoted to me. They couldn't retrieve that information either.

Robert of Mckinney, TX July 29, 2007

Robert of Mckinney, TX (07/29/07)
I subscribed to a Dish Network promotion and signed a contract on 6/13/07 that offered a 30-day Money Back Guarantee if not satisfied.

When I tried to cancel on 6/30/07, they informed me on 2 separate calls that they no longer offer that guarantee, and that I would be billed 240 if I cancel! I sent a copy of the contract to the address on the contract, along with a letter explaining what happened, and it was returned to me undeliverable 2 weeks later.

Keith of Orange, CA May 13, 2007

Keith of Orange CA (05/13/07)

I had them install Dish Network back about a month ago (maybe a little longer). The technician was told that because I lived in an apartment complex, he could not mount the antenna to any walls or drill holes through anything. They set up the antenna at my back patio. At the time of the installation, to get a better deal on a monthly basis, they had me sign an 18 month committal agreement.

That night I kept getting error messages about the satellite not being found. I called and complained about it and told them I did not want the service and wanted to cancel. The customer service person I spoke with told me he would give me a free month if I continued to try the service and allowed them to send out a technician.

The technician came out to adjust the antenna because of the poor signal. He seemed to get it aligned fairly well and it worked for another day. About a day after he came out, we had a major wind storm that knocked the antenna over. So I called and told them I didn’t want the service and I was going to go back to cable. This time they said I would owe nothing, but they charged my card 140 dollars.

Amy of Mount Airy, NC May 6, 2007

Amy  of Mount Airy NC (05/06/07)

They came and took my dish and four box controllers and say they never got them and have charged my American Express for a charge of 500.00!

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