Complain about a product or service

DISH - Billing

Roger of New Smyrna Beach, FL September 12, 2008

Roger of New Smyrna Beach FL (09/12/08)
I called to tell them I was being charged ever time we lost power and wen we lost telephone service. We live in Fla this happen almost every day in the summer as we have storms then. My last to bills were 150.00 and the one before that was 120.00 and they told me it was be cause we had turned off out box and phone line. We did not turn off anything , we lost power and had a tree fall on the line and we lost both again.

I am being charged for thing I can not control. I was told you could turn off . The thing that say we did it . I do not know how to do that. Direct tv said they would be glad to switch us over to their service. I would like to stay where I am you have more stations. I can not afford to pay 150.00 a month for TV service. Also when I called they were less then friendly. Sorry to have to tell you that you have a problem. The girl I talked to first was less than helpfull. Let me know if I need to change Co.

Jim of Whitehall, PA September 9, 2008

Jim of Whitehall PA (09/09/08)
We had a problem with our bill and were directed to a senior rep - Philip of the customer service group. He was extremely unhelpful, smug, and arrogant. He would not help us with the situation and simply said that there was no promotions that matched the one that was spoken about on the phone. Instead of the 5 a month credit we should have received on our bill for the length of our account, he simply offered 5 for three months. I am very disappointed with Dish Network and this individual - Philip.

5 a month for at least two years (the term of the contract)

Betty of Riverbank, CA September 1, 2008

Betty of Riverbank CA (09/01/08)
They sent me to collections on an account from 2003 i don't ever remember having and have been unwilling to work with me to get the situation resolved. Their customer service representative was rude and when I asked to speak to a supervisor he said their wasn't one available and after I told him that I didn't belive him he changed his story. Then they left me on hold for 10 minutes before they disconnected my call.

I had issues with them 7 years ago and I reported them to the better busines bureau. After doing that now why would I sign up for their service again 3 years later. I will file another complaint with the better business bureau.

Richard of Chicago, IL August 31, 2008

Richard of Chicago IL (08/31/08)
I suscribed to AT&T Dish Network 10 months ago. Recently they began to run commercials for HD exclusive programming. I looked closely at my bill and discovered I am paying 60 per month for Standard Definition programming and 20 a month for the High Definition programming.

So I called them and told them I want to cut out the SD programming. They told me that was not available to current customers and is for new customers only They have a special package for current customers. Which still includes an exorbidant price for the SD programming.

They sent out a new receiver and it didn't work and sent a second receiver that did not work and threatened to investigate then charge me for a new receiver if it turned out I damaged either receiver.

Jeffrey of South Bound Brook, NJ August 23, 2008

Jeffrey of South Bound Brook NJ (08/23/08)
We had Dish Network for 9 months, along with a cable modem and phone service. Our local cable provider came to us with a switch over package that was very good, so we signed with them and went about cancelling the Dish. I had no problem paying the cancellation fee, because the cable company was going to reimburse me for the charges.

I was charged 795 for the equipment to my checking account. When we cancelled the account, we were told to return the equpiment but were not told how to. Then we receive a RECORDED message telling us that we would be refunded the monies once they receive the equipment. This was two days AFTER we cancelled and had no idea how to return the product.

I called customer service and they kindly emailed me the necessary UPS labels, but wouldn't refund the money until they had the products. Even then, it would be 7 to 10 business days AFTER they received the equipment before I'd see the money. This is an absolutely absurd way to do business. I WILL NEVER RECOMMEND ANY SATELLITE SERVICE TO ANYBODY!

My checking account is currently overdrawn and I will be charged overdraft fees until my money is returned. They stated that they will not reimburse the overdraft fees.

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