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Angelo of Naples, FL November 8, 2008
Angelo of Naples FL (11/08/08)
I had dish network with one box and because I visit my home in Naples Florida only few times a year I was paying ones a year on the credit card. When we had set it up the basic we were told it would be 19.99 and it became 29.99 so we paid for the year. the next year we paid again for the year and should have been paid thrue december of 2008
instead during August of 2008 I received a bill and told me that had to pay from august on and after I told them that I had paid thrue December of 2008 their answer was that the price had gon up but at the same time they took the money paid thue december of 2008. I beleve that they broked the contract and I should be returned all the money that was paid for the year or pay a penalty we after pay a penalty when we break a contract. Thank You Cindy of Idaho Falls, ID November 7, 2008
Cindy of Idaho Falls ID (11/07/08)
My bank account was debited 400.00 by dish network. Having not approved nor understanding this charge I checked into it further. Dish said it was for euqipment not returned by our Son. My Adult son who had dish network at his residence, not ours, asked us once to pay his bill with our credit card and he would give us the cash. We agreed. When our son cancelled his Service Dish Network charged our credit card for the equipment. 400.00.
We explained to Dish that it was not our Service not our Residence and never was our credit card used to set up this account nor was it authorized to be on file, all we did was make a payment for him. Bottom line: too bad, since they wre able to get our credit card number they would use it however they wanted. We were told by Dish that we could file Fraud charges with our bank, but they would not refund our 400.00 unless forced too.
My Advice Consumer Beware doesn't come close to protecting a person when these business practices are used.
David of Austin, TX October 31, 2008
David of Austin TX (10/31/08)
There was a Pay Per View charge on my bill this month that I did not do. I called in to have it removed, not expecting it to be a big deal. Turns out that it was for ESPN College Gameplan, which I do not subscribe to. I told them that I don't subscribe to that and to please take it off my bill. I was told that it is too late in the season for me to cancel, since it is two thirds over. I explained that this is the first time I have seen it on my bill, or I would have called sooner. I referred back to my bill last month, and there is no charge there.
I was transferred to the supervisor who told me the same thing. It is to late for a refund. I tried to explain that I don't need a refund, I need it removed from my bill because I never ordered it, and again was told that they could not do anything since I waited so long. I was eventually transferred to Dan the Floor Manager and he said the same thing. I signed up in June and they have nothing to say that I ordered it, but that I must have. I again and again told Dan that these were unauthorized charges and that I wanted them removed. Not to mention this is a partial payment, so they are going to continue to bill me.
I literally said, You snuck these charges onto my bill, and are willing to lose me as a customer over this? And was told that there was nothing that they could do. I asked for Dan's manager and was told that there was not one. I asked to be transferred to someone that I could lodge a formal complaint with and was told that there is not a person I could be transferred to, but that if I would take down an address I could write a letter.
I have ordered Direct TVs service and will be canceling Dish Network. I cannot put into words how disappointed I am with their customer service. I have never been treated with such indifference once reaching supervisors and managers. They just didn't care.
They have put 36 on this months bill and was told that there was 2 more payments due. Over and over I told them that it was unauthorized and that I wasn't going to pay it, and they just kept saying that they could not take it off my bill. Robert of Harpers Ferry, WV October 27, 2008
Robert of Harpers Ferry WV (10/27/08)
Canceled service because of sporadic outages. Dish is still sending bills. What is their end game?
Lana of Benbrook, TX October 24, 2008
Lana of Benbrook TX (10/24/08)
Had Dish for a little over one year. Problems from the beginning. Decided to switch back to Direct TV. Called 8/20/08 in a.m. to cancel service. My billing would be billed for 8/21/08 to 9/21/08. I understood that the billing would probably come for that month, but since I cancelled, I was told that the following month would show a credit and cancellation of service. Well, that did not happen. The second month came and the bill was even more. No indication that they acknowledged cancellation.
When I received the first bill I called the number on the bill and was placed on hold for 30 minutes and no one came back on the line. The second bill came with no changes. Called again and when someone answered I told him that I had a problem with billing. He said to hold and one hour later I was still on hold. My third billing will be here in a couple of days and it will be the same because I have always been placed on hold after someone answers and I tell them what the problem is, but they take down no information before putting me on hold. I can't stop payment on the account because it is AT&T and they will shut my computer, internet and phone off if I stop payment.
I called AT&T to make changes on my computer charges and phone charges, but they said they did not have access to DISH and for me to call them and they will make the changes. All I want is the money back that they have taken from me. I am on a fixed income and disabled. The funds that they have so far are over 200 and I could sure use this money for medications etc. Please help me if you can.
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