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Lana of Benbrook, TX October 24, 2008
Lana of Benbrook TX (10/24/08)
Had Dish for a little over one year. Problems from the beginning. Decided to switch back to Direct TV. Called 8/20/08 in a.m. to cancel service. My billing would be billed for 8/21/08 to 9/21/08. I understood that the billing would probably come for that month, but since I cancelled, I was told that the following month would show a credit and cancellation of service. Well, that did not happen. The second month came and the bill was even more. No indication that they acknowledged cancellation.
When I received the first bill I called the number on the bill and was placed on hold for 30 minutes and no one came back on the line. The second bill came with no changes. Called again and when someone answered I told him that I had a problem with billing. He said to hold and one hour later I was still on hold. My third billing will be here in a couple of days and it will be the same because I have always been placed on hold after someone answers and I tell them what the problem is, but they take down no information before putting me on hold. I can't stop payment on the account because it is AT&T and they will shut my computer, internet and phone off if I stop payment.
I called AT&T to make changes on my computer charges and phone charges, but they said they did not have access to DISH and for me to call them and they will make the changes. All I want is the money back that they have taken from me. I am on a fixed income and disabled. The funds that they have so far are over 200 and I could sure use this money for medications etc. Please help me if you can. Ryan of Boone, IA October 22, 2008
Ryan of Boone IA (10/22/08)
Called Dish Network 9-5-08. Talked with a gentleman about how they had removed the big 10 network, but never told me. He said they moved it into a sports package. He also explained that they had a promo going on right now, and I could get it and only raise my bill a couple bucks. I agreed to this, and got my first bill - which was 30 more.
I called them, and they said I had to pay all of these partial fees which no one ever told me anything about because of changing my programming. I said, then since you are going to rip me off, I will go with someone else. He said, No you won't, because you are under contract. I'm very upset that I'm getting cheated, and I talked to a service person and their manager, and they will not even consider taking these charges off, and I'm stuck with a company that cheats people!
Henry of Fayette, AL October 17, 2008
Henry of Fayette AL (10/17/08)
dish network took 400.00 dolars out of my checking account without my knowledge.ruin my account.overdraft fee in the amount of 340.00 said they would refund 400.in 7to10 days.still have to play overdraft fees.i had cancel still says i owe 81.95 for no service
cause many of my checks to bounce.riun my credit.had to close my checking acount Dan of Great Falls, MT October 16, 2008
Dan of Great Falls MT (10/16/08)
Dish never recieved one of our payments, We had to go to our bank to cancel the check which cost us 25.00. Dish reduced our service to basically shopping network channels. They wanted us to pay for two months of service, but we did not receive full service. We wanted to pay a prorated amount, they would not listen to us. The only way that they would work with us on adjusting our bill is if we cancelled our service with them (interresting concept to loose a customer over a disputed bill)
We cancelled and went to Direct TV the same day. We complied with Dish to return the requested equipment. Dish received this equipment. They reduced our bill from over 200.00 to 122.24, not the figure we had in mind. Our monthly bill was 68.97 each month, half of one month we only received partial programming. We agreed with the one month that was missing (the check we had to cancel) but not with another full months service we did not get. We feel that we should only be paying them 68.97 for the month that was owed and 34.48 for half of the next month. A total of 103.45
They called this evening, couldn't get us to pay what they wanted, so they hung up on us. We pay our bills and we have good credit. We are constantly paying for services that we do not get, substandard products, poor service, and let the business get away with it. We are tired of getting ripped off, money is tight now a days, and its getting tighter. We have to stop rewarding companies that don't deliver. Now we are faced with a bad credit report if we do not pay what they want.
They are going to turn us over to collection. We are going to send them a certified check for the amount of 103.45 with a notation on the check that it is for full payment owed to Dish Network. They said that they called many times but could not get ahold of us. We screen our calls because of so many sollicitors, if an automated call comes in, we do not accept them. They said that they talked to a person at our number (didn't give us a name and didn't indicate that it was my wife or me; we are the only ones that live here)They want us to pay for service we did not receive. Jill of Canute, OK October 15, 2008
Jill of Canute OK (10/15/08)
On December 26 2007 my house burned . everything including my dish , tv,and receivers . And My husband! I called Dishnetwork.to cancel my service and pay my bill .The guy i talked to was Bryan. he said because of my great status he would put my service on hold and offered me special offers if I chose to reactivate within 6 months . I paid my bill in full and gave them my cell phone as my home phone was shut off. I did not rebuild and I moved in with friends.
A few weeks ago I received a call from a woman who demanded I pay my dish bill or it would be sent to collection . I refused to give my bank account numbers to her over the phone. She had a accent and was hard to understand , I asked her to have someone I could understand call me because there must be a mistake. the address she gave as mine was my daughters address untill June 28th ,2008. She was only allowed cable tv. so I felt there was a mistake.
I tried to correct what I felt was a error on the part of Dish network but they insist that after 6 months on hold they auomatically activated my Dish network. I went On their website to try to correct the error I found ststments from July 8th to Sept.21. They had credited my account for money they owed me ,and charged me for service I could not have used. There was no phone, no receiver to activate, no dish. NO House at my original billing address.
I have a great credit report ,have always paid my bills. I am now looking to buy a new home and now a bill collection company calls threatens to mess up my credit. they say I owe 75.98 to them. I have worked so hard to Stay ahead ,pay my bills ,and look for a new place to start over. Its not so much the money but the Fact that they did not provide the service and did not call me to see if I wanted to reactivate my dish. This is making me so ill, I can not believe they can be this cruel.
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