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Carla of Broseley, MO November 10, 2008
Carla of Broseley MO (11/10/08)
Dish tv keeps putting porn movies on my bill i do not order them i have a lock so no one can order pay reviews. even though i have a lock they keep telling me that i keep calling them and removing the lock to buy porns I have never ever ordered any type of pay reviews and never will. I was accused by a lady by the name of Maria in administration yesterday that I was a lier and I was a closet porn watcher.
I never ordered theses movies and they will not look into it. they say someone in the house is ordering them but at the times of these movies that are suppost to be ordered, its just me and my dogs and i know they arent calling dish and removing my locks. They have refuses to take them off my bill. I have talked to numerous people in the area with satellight and they all told me that dish was doing that to them too.
i feel that being accused of being a smut watcher is a full defination of my caritor and theese bogus charges and finally messed me up since i am on a buget. Angelo of Naples, FL November 8, 2008
Angelo of Naples FL (11/08/08)
I had dish network with one box and because I visit my home in Naples Florida only few times a year I was paying ones a year on the credit card. When we had set it up the basic we were told it would be 19.99 and it became 29.99 so we paid for the year. the next year we paid again for the year and should have been paid thrue december of 2008
instead during August of 2008 I received a bill and told me that had to pay from august on and after I told them that I had paid thrue December of 2008 their answer was that the price had gon up but at the same time they took the money paid thue december of 2008. I beleve that they broked the contract and I should be returned all the money that was paid for the year or pay a penalty we after pay a penalty when we break a contract. Thank You Cindy of Idaho Falls, ID November 7, 2008
Cindy of Idaho Falls ID (11/07/08)
My bank account was debited 400.00 by dish network. Having not approved nor understanding this charge I checked into it further. Dish said it was for euqipment not returned by our Son. My Adult son who had dish network at his residence, not ours, asked us once to pay his bill with our credit card and he would give us the cash. We agreed. When our son cancelled his Service Dish Network charged our credit card for the equipment. 400.00.
We explained to Dish that it was not our Service not our Residence and never was our credit card used to set up this account nor was it authorized to be on file, all we did was make a payment for him. Bottom line: too bad, since they wre able to get our credit card number they would use it however they wanted. We were told by Dish that we could file Fraud charges with our bank, but they would not refund our 400.00 unless forced too.
My Advice Consumer Beware doesn't come close to protecting a person when these business practices are used.
David of Austin, TX October 31, 2008
David of Austin TX (10/31/08)
There was a Pay Per View charge on my bill this month that I did not do. I called in to have it removed, not expecting it to be a big deal. Turns out that it was for ESPN College Gameplan, which I do not subscribe to. I told them that I don't subscribe to that and to please take it off my bill. I was told that it is too late in the season for me to cancel, since it is two thirds over. I explained that this is the first time I have seen it on my bill, or I would have called sooner. I referred back to my bill last month, and there is no charge there.
I was transferred to the supervisor who told me the same thing. It is to late for a refund. I tried to explain that I don't need a refund, I need it removed from my bill because I never ordered it, and again was told that they could not do anything since I waited so long. I was eventually transferred to Dan the Floor Manager and he said the same thing. I signed up in June and they have nothing to say that I ordered it, but that I must have. I again and again told Dan that these were unauthorized charges and that I wanted them removed. Not to mention this is a partial payment, so they are going to continue to bill me.
I literally said, You snuck these charges onto my bill, and are willing to lose me as a customer over this? And was told that there was nothing that they could do. I asked for Dan's manager and was told that there was not one. I asked to be transferred to someone that I could lodge a formal complaint with and was told that there is not a person I could be transferred to, but that if I would take down an address I could write a letter.
I have ordered Direct TVs service and will be canceling Dish Network. I cannot put into words how disappointed I am with their customer service. I have never been treated with such indifference once reaching supervisors and managers. They just didn't care.
They have put 36 on this months bill and was told that there was 2 more payments due. Over and over I told them that it was unauthorized and that I wasn't going to pay it, and they just kept saying that they could not take it off my bill. Robert of Harpers Ferry, WV October 27, 2008
Robert of Harpers Ferry WV (10/27/08)
Canceled service because of sporadic outages. Dish is still sending bills. What is their end game?
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