Complain about a product or service

DISH - Billing

Timothy of San Antonio, TX November 30, 2008

Timothy of San Antonio TX (11/30/08)
In July 2008, my account was inadvertently closed by an employee of DISH network. My account was only supposed to be placed on hold for 6 months until I finalized my divorce. This was explained to the DISH people at the time. Since an employee closed the account, and there is nothing in writing or on transcript to indicate I closed the account, I do not owe any additional cost for early termination.

Unfortunately, I was not aware that the account had been closed completely since the mail was going to the old address and no one was living at the address for several months. I finally received my first bill and realized what had happened with a bill in late august 2008. I spoke with the DISH Customer Service department and had a shipping box sent to me. The unit was shipped by UPS and was received in El Paso, Texas on September 12, 2008. I was left with the impression that the matter was cleared. Until I received another statement in October for 404.00.

Again I called the DISH Customer Department, provided the tracking number, and was again told it had been taken care of. I received one more statement about 3 weeks later still showing the 404 balance. I called DISH Customer Service and was again was assured that it had been cleared.after providing the tracking number again. The last call was also to ATT since this was part of a bundle package.

An ATT Customer Service representative spoke with the DISH Representative and the full matter was cleared and was assured by both DISH and ATT that it was all taken care of. Because they have already received the unit on September 12, 2008 as proven by the Tracking Number, I do not owe DISH any money.

Ron of Rapid City, SD November 27, 2008

Ron of Rapid City SD (11/27/08)
I canceled Dish Network 2 years ago and sent their equipment back as directed. They continued to bill me for 3 months AFTER sending me the boxes for the return of equipment and the service was disconnected. After getting that straightened out and about 6 months later I started getting bills for unreturned equipment. I called MANY times and even gave them the tracking number of the shipment in question. They still turned me over to collections and dinged my credit rating. There is no recourse with this company!!! DO NOT DO BUSINESS WITH DISH NETWORK!

Corie of Lomita, CA November 26, 2008

Corie of Lomita CA (11/26/08)
I have been a customer for about 8 years or so, and with these hard times, I needed to cut back on some luxuries. So I called Dish Network and tried to reduce my current America's 200 Channels (Bill: 66.38/mo) to America's 100 (Est: 37.99/mo). However, the agent then quoted me my new monthly total of 53.97/mo. When I asked why the bill was so high, she stated the following additional charges: 5.98 for the DVR (digital recording)- understood, I enjoy my DVR...5.00 for leasing the receiver - yes, must have...then, there is a 5.00 per month fee for not having a phone line at my house. WHAT? Why?

Well, the agent said there are additional features I can only receive if the receiver is plugged into a phone line. They offer, Pay-per-view, customer service help and bill pay. First, I have no use for a home phone. Its an added expense I don't need as my cell does everything and is mobile. I already pay my bill electronically though my financial institution, and lastly, in 8 years I have never requested a PPV movie, I am downgrading my package, so where would this extra money for PPV movies come in handy? To me, this is just additional optional services offered which I do not plan to utilize, but am being penalized for. It's pretty ridiculous.

Dawn of Pamplico, SC November 15, 2008

Dawn of Pamplico SC (11/15/08)
Over a year ago i co-signed for my nephew to enroll in dish network service . within a few months he didnt pay his bill and his service was shut off. when i went to my bank to get 20.00 for lunch i was told my account was in overdraft. i found out that dish network had debited my account 400.00. and it took a week and talking to 10 different people to find out why. so again just this past monday if found out the same scenarion has happened with my nephew and again this piece of crap company has ripped me off for 375.00 causing my checking account to overdraft by 300.00. my entire pay check had to cover this which means that i cannot buy groceries this week. i wish that there was someway to sue the piss out of these people and do to them what they did to me.

i am broke!!!

Jesus of Yorkville, IL November 12, 2008

Jesus of Yorkville IL (11/12/08)
I got charged for upgrading my channels when I was told like 5 times I wouldn't get charged. I upgraded from dish latino to dish latino 2. Now I can't see no sportcenter. I'm payiing 9.99 a for the HD channels and now I have no HD channels and have lesser channels. They suck and i'm going to another company!!!!!!!!!!

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