Complain about a product or service

DISH - Billing

nancy of clayton, OK June 29, 2009

they do not send you a bill and they want you to pay the bill and they went up on the bill without telling us it went from 62.00 and it went up to 75.00 a month.and no bill

Anna of Dallas, TX June 6, 2009

I called to inquire about services and asked how to start the services. The representative told me about the specials that were offered and also told me that a deposit would be required. He asked me if I had a debit or credit card and I told him yes. He told me that in order to get services I would have to have 25.00 on the card, I told him that I did have that amount on my card. He told ok but NO charges would be taken from this card, but he had to check and I told him ok and gave him the number that was on the debit card.

AT NO time did he ask me NOR AT ANY TIME DID I GIVE PERMISSION TO HAVE THE CHARGES TAKEN FROM MY CARD. This event occurred on 05-29-2009 at around 2:00 p.m. We set up an installation date but again HE DIDN'T ASK NOR DID I GIVE MY PERMISSION to have this money taken off of my card.(the amount is 99.00 plus an additional 20.44 for installation and no I wasn't told about this additional charges) I checked the transaction history on my debit card just to make sure that enough money was on my card so I could pay a bill (not Dish Network) and that's when I found out that the money was actually taken off of my card with out my permission.

I called Dish Network on 06-01-2009 and demanded that the money be debited back on the card and was told that this would take approximately 3-5 business days. I checked on 06-04-2009 no money has been debited. I then decided that since Dish Network still has my money in their account I would go ahead and set up an installation date, when I called to set up the date I was given 3-4 different numbers because each department told me that "they could not help me."

I asked to speak with a supervisor and when the representative "transferred" me the phone rang several times and then I got a "busy signal." I informed them that they had stolen my money and I either want the installation or my money back. At this time I want my money.

Cyndi of Yorkville, IL June 8, 2009

Last month I received a bill showing that I purchased an adult movie on pay per view. I live alone with my 14 year old daughter. I asked her about it and she insists that she did not purchase this PPV. I called customer service and the person I spoke with insisted the only way this would show up on my billing account is if it was in fact purchased from my remote. So then I question the fact that maybe my daughter was curious and did order it. I am not one to argue unless I know for fact that I am 100% right. So I paid that bill. I then went ahead and ordered a movie called "Personal Effects" just to see what is involved in ordering PPV movies to see if maybe you could accidentally hit some buttons. But it seemed to be pretty detailed and would be hard to accidentally order something.

Then today I call the automated service to pay my June bill. The automated service tells me my balance is 44.95 higher than the bill. So I hung up and called customer service. The gentlemen tells me there is a charge for a UFC fight that I supposedly ordered. I know for a fact that my daughter would NEVER order a UFC fight. I hate the fact that I doubted if she order the adult movie. Obviously there is some sort of glitch.

I asked to speak w/ a supervisor. I then spoke to him and he tells me like the first guy I spoke to about the adult film the previous month that there is just no way it would be on there if I didn't order it. So he tells me to go to the menu and go to "personal history" this will show all PPV's ever purchased and wouldn't you know, the only PPV showing in my history is the one I did order, "Personal Effects". I ask if he can get to that screen to see that I am not lying. He said there was no way he could access that. I asked if they could send out a rep to come and look and he said they do not do that. He said as a "one time courtesy" he would take care of the 9.95 fee for the adult film but they could not refund the UFC fight. First of all it wouldn't be a "refund" because I never ordered it in the first place.

I asked to speak w/ his supervisor he said "I will connect you with my supervisor who will just tell you the same thing I am telling you". Sure enough he insists they can not take off the charge for the UFC fight. I then tell him to just cancel my Dish. He now needs to send me to an account specialist. He asks the reason I am cancelling so I go into all of the details. He admits to me they don't see it as being ordered but it's on the bill. But since I have spoken with two supervisors that have told me they can not take it off he has to go with that. But what he can do is credit my bill 10 a month for 5 months. Which is more than the other ones were going to do.

I want so bad to just cancel and never pay them another sent including my June bill and the UFC fight. But we all know big corporations like this have bigger lawyers and in the end I'd end up having to pay. So I will keep it for the next 5 months and then I will cancel and take my service elsewhere. The sad thing about it is I really like having Dish Network, I love the DVR. But with customer service like this there is no way I will continue to give them my business. They are going to lose a long time customer that has NEVER once been late on a bill.

Dashion of moreno valley, CA June 14, 2009

they fraudulently charged 700.00 in charges to my credit card over a period of 6 days. I feel they should monitor if a credit card is being abused to pay on more than one account. My problem with them is that they can not give me any information so that I can start a fraud report. I really think it is being done on the inside I have never had services with dish network.

Sue of Cedar Rapids, IA June 8, 2009

I have been an unhappy customer of Dish Network for over a year now. One of the biggest complaints I have is that they do not employ people who are fluent in English so when there is a problem we can effectively communicate. The most recent transgression occurred when I was trying to make arrangements to pay my bill. I was told by the representative that I needed to pay my bill in three days. It was Thursday and I asked if that meant I could pay on Sunday and he told me that the pay stations are only open on Saturday, but I said I was going to use a debit card and money would be in my account on Sunday. He didn't answer and didn't say that my service would be in jeopardy. Well, my service was cancelled on Sunday and when I called to see about paying, they told me the amount was now doubled from 70 to 140, representing the past due and current charges. I barely had the first amount let alone the second one.

Later, an automated phone call came saying they were coming to pick up the boxes for our system (we got one earlier when we unplugged the one in our daughter's room and didn't plug it back in right away, and they they wanted the box back). I called up and asked what was going on and they then said I now owed 218! The agent then said that if I paid the 140 they could restore the service. I called today and they said that that agent gave me false information and should have never said that. They said they couldn't restore my service for less than 218 inspite of the fact that the agent promised me that.

I am tired of being lied to and having agents who cannot speak English or every time I call in there is a different amount I owe or if they cannot solve the problem they offer to come out and fix it for 75 or more.

Irene of Kelso, WA May 16, 2009

Called in to speak with a supervisor to talk about my billing. Was told I could not, the 1st time. So I hung up, tried again, same thing with another person. So I went online to do a live chat. I was promised service with a payment amount agreed on, and after the guy Jeff M. said I could have it because he checked with his supervisor, then he changed it and said no, after getting payment. I told him that it's illegal to get payment for something, make a written agreement, making it binding, then change your mind. Demanded I live chat with a super, then he ended the chat session.

So I phoned in again, spoke with a Nigel, told him the whole thing, he put me on hold after saying I would be transferred to a super, so I get a Steve, who is a nobody, who said he would get me a super and I was holding for over 10 minutes! They won't let you talk to a supervisor! What company won't let you talk to a super when there is a huge problem? Took money without providing service promised.

hector of los angeles, CA May 18, 2009

I canceled my service with dish network a couple a moths ago and sign a new contract for 2 years with direct tv. I never received the money that I had paid in advanced, so I called them back and asked for my money. They are telling me that the money is going to stay in my account as a credit that is good for 12 months, in case that I want to reorder their services. Normally I just get the money that I overpaid back with no questions asked (from cable and other TV providers) but somehow they want to keep my money.

Michelle of Valley Village, CA May 17, 2009

My husband has been a loyal Dish customer for 12 years. He was given a pay channel for free about 2 years ago. He had an acoounting service pay his bills and when we got married, I also used the accounting service until I started to take on paying the bills for our household on my own. I noticed the extra channel and told him about it. He called Dish and was told that since he was a loyal customer, he would have it for free for 2 years.

I noticed on the bill that they were charging us again for the channel that they supposedly were giving for free. He called Customer Service about it about 3 weeks ago and was told that he was again being given the channel for free plus another one. I just saw our bill and again, we are getting charged for the channels that they were supposedly giving us for free. Now though, they were charging us for 3 channels that were supposed to be free. He called to complain and initially was just being given a 5 credit then a 10 credit.

The channels that they were supposed to give free, they were charging us 29+ each. I have get the bills from the accountant and see how long they have been charging us for the "free" channels that was given us. When we finally spoke to a "supervisor" named Denise, she was really nasty and insulting--saying things like "it's not our problem that your wife didn't do her responsibility of checking the bill" or "poor you for switching to another cable company" or how convenient it was that all the other "alleged" agents had been giving us the channels for free all this time, as if my husband was lying and trying to cheat them out of 90. It was bizarre that they would give you supposed "free" channels for being a "loyal customer" then billing you for it. If this isn't bad business practice, what is?!

camakia of mobile, AL May 15, 2009

I paid my bill on 05/12/2009 and called to get my service restored but i tried to get my service restored, i ws told it would take 3 to 5 day to get my service restored.

Kate of Alturas, CA May 7, 2009

2 movies were charged on my bill that were not ordered by me. The date of the charges were April 12th. We were not home all day and our receivers were shut off. These were "all day" charges. The customer service rep barely spoke english and would not listen. She had a "too bad for you" attitude. She at first refused to let me talk to a supervisor. I finally got her agree to transfer me to a supervisor. After the rep put me on hold, returned and told me that the supervisor (yeah right) was not in but I could leave a voice mail. I did so and am waiting to hear back. Supervisor's name is Jo (female) Bogus charges of 30

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