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Jeff of Stockton CA (07/17/08)
I am insulted. I have been a customer for just 2 months now. I have made my second payment on line 13 days before it was due. Today I received a call from the company telling me that there was a problem with my payment. I called and found out that when the payment was submitted to my bank it came back as no account. I don't know how the number was submitted wrong. I will even allow for the assumption that I typed it in wrong (though I cut and past it on these forms and no other bill paid that day was denied).
Here is my problem. I was charged $10 for a return check fee when there was no check. If you were unable to submit the account there was no check to return. I am also banned from submitting a payment online using my bank account for 6 months due to the fact that it must come from a trusted source. I have never bounced a check in my life. I do not pay my bills late. I would have made you an excellent customer. I will pay my bill with my credit card as required. 22 months from now I will send in my cancellation.
During this 22 months and every month following the shouldn't expect any referrals from me. They might want to contact DirectTV and congradulate them on the new business they will be receiving. BTW- I was recently trying to purchase 2 DTVPALs for our home. I went through the process and send in the online form only to be told at the end of the purchase that because I was a customer of Dishnetwork that I could not complete my purchase online and had to call. I went to Walmart and bought 2 RCA converter boxes instead. What is going on with this company?
$10 charge for check. Insult to my intergrity
Shannon of Booneville AR (07/16/08)
I got the bundel package with century tel for dish net work,dsl,phone. I was promised it would cost 130.00 mth after taxes. The dvr was supposed to be free with an 18 mth contract. The first bill was going to be 160 at the most for the first month. Wrong. It was worth 480. I called and complained it was supposed to be fixed, The next mth it was 360. I called and complained. It was supposed to be fixed. not.
The servise [was bad]. I found out I was being charged for not having it hooked to a phone line. I was never informed. They gave me a free wireless phone line. It booted dsl off every time the phone rang. They said they just wouldn't charge me. They did. I called and complained.They said they have to someone the supervisor misinformed me.
Now I cancelled and they said i started the servise in july. wrong it was in march. So now i have to pay a fee for closing early. No prob. I call to find out about my total bill. They never cancelled. This is not The whole story their is more
Kathryn of S CA (07/14/08)
I changed to Att cable service through Att and it is Direct Tv. I really did't like the service and changed back to Comcast.I called Direct TV and was transferred and put on hold for a very long time. I was told I had a 2 year contract and there was a $230.00 cancellation fee. I was unaware of any cancellation fees or that I had a two year contract. I kept getting snowy pictures interrupting my programs and its annoying. After arguing and basically being called stupid by customer service and 45 minutes of hold and transfers.
I got Paul Johnson who said he would wave my fee with a legimate complaint. He didn't think that snowy interrupted reception was cause for canceling. He also is conducting an invesigation that will take up to 3 weeks. He said if I checked the box that states the 2 year contract the I will be liable for the cancelation charge The service is inadequate and the customer service is unfriendly. Please advice what I need to do to have decent cable. I really don not want anything to do with this company. I would like this resolved asap and the cancellation charges waved.
If I pay the cancellation charges it will be a hardship. I I do not pay the charges my credit will be damaged.
Patricia of Lancaster CA (07/10/08)
I was charged a $300 equipment fee for a dvr that was supposed to be replaced free of charge because it was still under a one year warranty period, and the hard drive crashed. I called on june 9th, got the fee reversed and supposedly paid off my balance and recieved a credit. on July 9th, my bank account was billed another $500, for a past due balance AND another $300 for equipment charges again!
So far, I have been charged over $800 for equipment fees that are illegitimate. Fees taken straight out of my bank account!
Norman of Surprise AZ (07/09/08)
I used a prepay Dish satellite service in June 2008. I wanted to upgrade to a programming package (top 200), that would allow me to watch channell 415, D'backs FSNAZ. I bought a Green Dot MoneyPak card at Walgreens (one of two authorized methods for paying for prepay porgramming). Called the prepay number at Dish, went through a bank of automatic questions until I got to a live person. I explained that I wanted the D'Backs on Fox Sport Network Arizona, channel 415 and wanted assurance that the top 200 package included this channel. I was assured that it would, and paid $50 for 31 days of service.
Immediately upon seeing the new package was activated, looked for channel 415 and found that it was not there. Called back three times and finally asked for a supervisor and was connected to someone named 'AL'. He didn't know anything about prepay. Told me to take my green dot card back to Walgreens and ask them for a refund. Bottom line was they will not refund my money for selling me a service I paid for but have not received and according to them will not because I don't have an account number (prepaid customers have no account number but rather a receiver number), and because of this they could not look up my records and debit my account. I said OK, allow me an additional 30 days of service or issue me a Dish Now Pre-Paid TV Card to pay me back. They hung up on me and now refuse any emails from me.
I did find out finally that Dish cannot provide regional programming for Prepay customers. Something the operators should certainly have known. I'm out $50 and up on the Mogollon Rim in an RV Trailer with no access to the D'Backs or other local reception. If any one is interested in starting a class action suit, count me in!
Victor of Bastrop LA (07/02/08)
Dish Network - I made a payment of $239.11. Dish deducted 2 payments within 12 minutes causing me $180 in overdrafts fees. They said I must have clicked twice and refuse to reimburse me the funds for the overdraft fees. I canceled my account and they did not care. I have an attorney through metlife. I will be suing them for the fees and time missed from work trying to resolve the issue. They did reimburse 1 of the payments. I'll keep you posted.
$180 in late fees Embarrassment of being nearly $400 in the negative in my bank account. Missed work. $108.90 to directv to get cable service. By the way I was with Directv for 6 years before i went to Dish and this NEVER happened. I will not leave Directv again.
Debra of Mt Vernon IL (06/22/08)
I called to upgrade to a DVR for prices, and was told my bill would be $83.00 a month total, there was a installation fee to pay at time of connection of $50.00. I paid the connection fee to the installer, this is added to my bill still for June, I told them to take off the 5.99 home protection plan, they still have it added, the charges for the partial bill is incorrect to what I was previous being charged prior to the DVR being added, and now they state I owe $205.71 for the month of June, and as of June 3rd my balance shows a zero balance.
I have called and they cannot explain the reason for the difference from my previous bill, to the charges that have been changed, and what I was quoted. I feel I am being charged for more of the services than what I was told from Julie for services.
Larry of Sacramento CA (06/20/08)
Subscribed to Dish Network with two recievers; HD and Standard. Receivers continually required to be reset, Second Problem - pricing was inconsistent, each month was different, this was 6 - 13 months from initial subscription. I complained the first time with no result. I complained twice more until I threatened to disconnect that's when they admitted that the receivers were noted for having problems and they blamed the inconsistent pricing on my telephone company, since they are the billers for the bundle package. I requested replacement receivers but the tech assured me that they problem would be worked out in the software and to accommodate my inconvenience was given free HBO for 3 months. Now, 6 months after obligation timeframe the pricing has jumped up again $20, and the receiver still requires re-setting. I did not pay for two months and the service was suspended, which is where I requested to cancel.
I paid the balance and requested through customer service to cancel, for some reason they were not able to take any action and connected me to the telephone company. Though the telephone company is the biller they could not do anything either and connected back to Dish Network customer service. I gave up. After mustering up some patience I attempted to call again and was given the same ruaround, I gave up after 20 minutes and tried to e-mail the cancellation request.
Dish Network responded by stating they could not cancel by e-mail and that I would have to call customer service again. Finally this was my last attempt and after 15 minutes I was connected to the proper department, but I could not understand half of the conversation where i just continued to repeat the word cancel. This must be their tactic in order for people to continue with their subscription.
Since there was a delay in finally cancelling I will most likely get a bill for the days where I gave up.
Carol of Oakland CA (06/17/08)
Called March '08 to change programming as my monthly charges shot up from about $30 to over $75. Customer Service Rep kept telling me he changed my program to something other than what I requested for higher than I wanted to pay. I finally got it changed (to about $10 more than I had signed up for). The bill was fine for one month. For the next two months, it was $20/month more than I agreed. Calls to Customer Service resulted in trying to find a supervior who is never availalbe, requests for my credit card number (no way!) to send me something else I did not request, and just outright lies.
Dish Network is NOT a good company to go with. I never experienced such problems and lousy customer service with DirectTV when I used them years ago. I'm planning to call from home so I can yell at someone properly. This is as bad as when I had AT&T cell phone and kept having overcharges on that too, as well as bad customer service.
I've been paying a lot more for service I do not want and have to repeatedly call back. Overcharges range from $20 - $50/month. It's time consuming and frustrating to keep having to call, at least 30 minutes of arguing with the rep on the other end, only to repeat it one or two months later.
Maxine of Livingston TX (06/16/08)
In my original contract with them,the RFD network was included in my package, Lately I haven't been able to see this. When I called them they said it had been added to another paackage and I would have to pay seperatly or take a more expensive package to get it. They offered it as a one channed buy, for the price of 1.99, but when it is added to the bill, it comes out to be a $5.09 add on. I really resent this because it really effects mostly the older generation who would rather watch farming, ranching, rodeos, and other things that we enjoy than to watch sex and violence.
Charles of Greensburg IN (06/10/08)
About five years ago I discovered that Dish Network had been billing us for a programming package that our satellite was incapable of receiving! This activity had gone on for three years totaling $400.00+ (The cost of that programming we weren't getting plus taxes). The programming we had subscribed to was agreed to over the phone during one of those mass marketing campaigns. My husband and I both worked full time jobs on opposite shifts while also being full time students and parents of two...so needless to say, we didn't watch much tv. We never knew we were paying for programming we weren't getting.
A lightning strike and some other difficulties later, I made a call for some trouble shooting from Dish Network. Their technician asked me to turn to this channel...no service, then asked me to turn to another...no service...and on and on, until finally he had me read some information off of my dish outside. He then came to the conclusion that part of the problem was that the package we had subscribed to was incompatible with the system we owned. When I realized the scope of the problem and the amount that we were being over billed...I was very anxious to have it corrected. And, I was angry. My first conversation to try and establish some sort of credit for the $400 dollars we had overpaid over the course of the previous three years quickly made me furious. It was implied that as far as Dish Network was concerned...how were they to know whether I switched the equipment out, got the programming, and then switched it back! He was extremely defensive and hostile. This guy implied it was my fault anyway that I signed up for a package that I couldn't get. He said I had to call and ask for it. I corrected him by saying that I received a call from Dish Network offering this fantastic programming to us as new customers. And I also pointed out that I couldn't possibly have been the only customer this happened to. And he ADMITTED that I wasn't, but THOSE people caught the mistake.
I persisted and wound up talking to someone who claimed to be the vp. He agreed to credit half of the value of the overcharge with free service. I wasn't happy with anything short of a full credit...and being exhausted, finally told them after they were done giving us free service valued at whatever reimbursement they were going to reimburse...they were to discontinue our service. We no longer would subscribe. I told them in no uncertain terms, Do not send me another bill. I was done. But no. They continued billing us, and then discontinued our service as delinquent for non-payment. We fought. We argued. And they submitted continuing charges of $59 to collection.
We have fought with three collection agencies about this petty, fraudulent charge for five years on and off. Now it appears on our credit report. During this dialogue with Dish, I submitted my concerns to the better business bureau and the attorney general. And this still wound up on our credit report. Dish Network has serious problems, and I would discourage anyone from entering into a business agreement with them.
My credit score plummeted a 100 points from around 800 to 700, due to their posting of the $59 delinquent charge which we obviously dispute! My wife miscarried during the heat of this. That the stress of knowing that a company can over bill you to the tune of $400, and then turn around and continue to attempt to extract more fees, and verbally threaten to ruin your credit (and they have tried)...had something to do with her miscarriage. We pay our bills. I didn't get a credit rating of 800 by not paying my bills. The over charge of $400, and the continued bill of $59 which appears on my credit report, my damaged credit rating and my wifes health have all been seriously affected.
Peter of Redmond WA (06/09/08)
Last year when I entered contract with DishNetwork, I was informed that the contract is $19.99/month for 10months and after that it's $29.99 for 8 months. And after almost finishing paying 10 months @19.99. I received a bill saying that the programming package will charge @32.99/month. It's outrageous that when I entered the contract it's $29.99, now they increased fees as they planned. Customer service said that the contract is not $29.99 but the regular price of the package. I need pay the cancellation fee if break the contract.
Tom of Middletown RI (06/04/08)
DishNetwork charged us for movies that were purchased and paid for over a year ago and it has taken 6 months to receive any billing and payment history and this issue still has not been resolved. DishNetwork is absolutely awful to deal with and they do not keep proper documentation.
M of Houston TX (06/02/08)
I am sick and tired of being sick and tired of being overbilled repeatedly by this company. Everytime I get on the phone, it take a GOOD while to clear up the matter. Next month again, I am billed for $5.00-$10.00 OVER the agreed amount. And I NEVER remember asking for the $5.99? service policy they keep forcing on me repeatedly. After the last apology about 30 days ago, here is another $5.00 overage this month from God knows where of what. Do NOT recommend this outfit!
Ernest of Stockton CA (05/27/08)
Dish network DVR box has broken twice in the year that I have owned them and each time Dish technicians have acknowledged the fault as being a company problem, not a user one. Dish network charges me $5.95 per month to use this machine, but when it breaks they want to charge $24.95 shipping and handling to replace the machine. I have argued about this lack of warranty coverage for equipment, and they have waived the extra charges---but on the next AT&T billing cycle. AT&T claims it can do nothing, but they send the bill. So, Dish network essentially borrows the money from me without my permission.
I pay automatically on-line and my account gets screwed up due to these flucuations in charges which should never be there to begin with. It's also a game where I'm charged to buy equipment and rent it at the same time...
Michael of Laredo, TX (05/24/08)
In DISH's advertising, they often offer free products (and I understood that free meant after I made a committment for subscribing for X number of months). So, after completing my committment and continuing as a subscriber for many more months beyond the committment period, DISH never met their committment.
They offered the two receivers for free if I committed to some 20 months of their satellite service. I not only completed the minimum months but I continued not only the minimum level of subscription dollars but I also paid them for their HIGHEST subscription service. After providing them with repeated inquiries and documented with receipts and other requested information, DISH just ignored me each time.
Irenia of Mundelein IL (05/07/08)
They promise so much just to get you to get there service. I was told that i would get a $100.00 rebate still haven't seen one after calling twice all they say is Do you fill out the rebate form or it take 10 weeks. What Ever!
Then I get charges of $10.00 a month for not having the receiver hooked to a phone line. What if I didn't have a land line. Then they charge $5.00 to cancel any services even the 3 free premium pakage you get when you sign up with them.I SHOULD HAVE NEVER LEFT DIRECT TV FOR dish network. When my agreement is up i will go back to DIRECTv.
B of Reardon WA (04/30/08)
I have many of the same complaints with Dish. Ive had them 8years and it was much better service before the last year or two. I pay the bill every month. Last summer they claimed to not receive two months in a row, I was forced to pay with VISA to keep service on. Of course I had cancelled each check each month after being told they HAD NOT received them. Then they asked WHY I would cancel the checks? Well, its the next MONTH and you say you didnt receive it and its not returned to the bank, so its LOST and now cancelled.
By fall, they separately returned each check after trying to cash them (two consecutive months later), after the each bill had already been paid with VISA. Lately Im getting $5 late fee's every month. Why? They changed their billing cycle last October from 30 days to 20 days. Didnt notify anyone. The bill comes out on the 12th and is due in 20 days. They are forcing customers into auto-pay which from everything Ive heard is a nightmare and I wont do it.
As long as I have to keep service with them (for now) I will certify their check every month for a signature of receipt. I had a long chat with a supervisor. She was told the check would go out by the 2nd, it went out earlier. Ive been getting what I consider harassing phone calls day and night; auto calls threatening to cut off service for service I am NOT behind on. I have to screen all my calls now. When I cancel this service I will pay to ship the receiver back and have the tracking number as well as a signed registered receipt. My UPS guy says UPS delivers the return boxes every day to people. They are shipped out constantly by Dish. I have two in my barn. Im starting a collection. This company has gone way down hill...I mean the cost of THEM shipping all these boxes must be huge. This is poor efficiency and poor quality. Ive also decided when Im done with this satelite tv stuff Im done with it, there will be no more. These are harassing pushing manipulative methods by two monopoly companies....both dish and direct.
Im being harassed by phone at all hours by this company and this is not the first time. Im forced to screen all phone calls.
Melodie of Show Low AZ (04/25/08)
My daughter had signed up for a bundle service through Frontier Communications, she received Dish Network as part of the bundle. The internet was intermittent, the tv would go off for days or have a bad picture and the phone was not usuable. For 6 months we contacted Dish and Frontier complaining, still nothing was done. We canceled the entire service Jan. 22nd 2008. In the past week Dish has taken $620 from my daughter's account and are threatening to take more so she had to close her bank account to stop these withdrawls. During the 6 months we had Frontier I paid from my account $920 for their service. The charge was just under $130 a month X 6 months = $780, Frontier has just kept the extra $140 paid on the account rather than return it.
Dish turned off the signal to the receivers on Jan 22nd. Now they claim the service has been active all this time and they want to be paid for the last 3 months of no service. They have repeatedly refused to take back the equipment although on January 22 we contacted them by phone, in person, and then online on March 21. Never once has a bill ever been received by Frontier or Dish, turned out they supposedly had been sending them to my husband and I's old address in Oregon - however our mail is all forwarded and still nothing has been received from either company.
Again Frontier was contacted regarding the bills not being received and the address was supposedly changed back to the correct address in 2007. Dish never once sent a bill or any other form of communication. On 4/21/08 they just took $120 out of my daughter's bank account. Then on 4/23/08 they again took $500 - no explanation no nothing. My daughter had never authorized Dish to access her account, she had to give her account number to Frontier when she did set up the service.
Now according to this Gregory Wall email 4/24/08 he will hold on to $530.50 until the equipment is returned yet he will take up to 10 days to send the UPS labels out, he agreed to refund the additional money to her account in 3-5 days. He makes it appear that he is doing us a favor in reversing all the bills for a service that was not being provided and holding on to the money for the equipment that Dish has repeatedly refused to accept until this equipment is returned. He claims that we canceled the bundle service and changed it to a direct Dish account - that is not true and I have emails from Frontier to prove that. I have all the communications with Frontier regarding the poor service and address issues as well as their promise to waive all termination fees since they couldn't fix the problems we were having, including the cancellation of Dish Network.
Now my daughter has bounced check fees and is out $620 besides the $140 still owed by Frontier totaling $760 they have taken. Never did Frontier or Dish fix the problems that began at installation of the receivers. So we paid for nothing for 6 months and just chaulked it up to a loss. Now Dish takes money for no service and accesses her account with no warning. This is fraud,and how can they justify stealing money?
Gary of Redmond WA (04/24/08)
I have been a subscriber for 4 months of which the last 3 bills have had overcharges. They were supposed to provide 6 months free HD and 3 months free HBO/MAX, and each month I have to call them to get them to make corrections. Then they don't make the corrections they say they are going to make. In one month alone they overcharged me $60 and they wanted to spread out the credits to $20/month for 3 months. no way! I told them to give me the credit now because I don't want to pay that up front just for them to provide credits in months to come. Plus they seems to do this to make the bill even more confusing.
In waiting on hold, being disconnect, having to call back, waiting on hold more, and in getting different answers from different people, I have invested many hours on the phone to get billing corrected.
Wendy of Pensacola FL (04/23/08)
In December 2007 I called Dish Network to verify my contract end date and was told it was 1/24/2008. I informed the representative that I was going to be moving and would not be renewing the contract. I ordered a 12-month package, paid for 10 months upfront with the remaining two payments to be billed monthly, which I paid. I received a notice in the mail forwarded to my new address that I was past due, that my service was disconnected, and had been charged a cancellation fee plus equipment fee for a total of $507.71.
When I called to find out what was going on, I was told I had an 18 month contract and was being charged for cancelling the service. I asked for a supervisor, who told me the same thing. I asked for their supervisor, who said he couldn't waive any charges because I had an 18 month contract and he didn't have the authority to waive any fees. I told him I signed up for a 12 month contract, had called to verify the end date of the contract, and he still refused to do anything about the charges. He also refused to admit I had a 12 month contract, even though it was verified by their own representative in December. I asked for his supervisor and he said the only option I had was to write the Dispute Resolution Dept. (no phone number, of course). I signed up over the phone ... how am I supposed to prove I had a 12-month contract?
If I don't pay the balance due it will ruin my credit. This is extortion.
Christina of Saint Marys GA (04/23/08)
i had called dish network on april 9 2008, they had turned off my service saing that i did not pay my bill, i had informed them that i did not receive my bill for april and they said it was not there problem. i asked to speak to a supervisor and the represnitive was asking why and i told her. the supervisor got on the phone and said that i can make a payment and it would be fine. she had said that it would take 3-5 days to clear which was fine. this was on a wednesday night, it had been sent through and got sent back on thursday night.
well i had called back and the supervisor that i spoke with said i was misinformed and there waas no record of me calling or my conversation. he had told me that my payment would not be sent back through so i made another payment. well on tuesday april 15. both of the payments that i made went through and i called back, they said that theey would not credit my account back. but what gets me is that the representive that i spoke with had read back the converstion that i had on the night of april9. why is it she was able to find it but no one else could.
i have been problems with dish for quite some time now and i am about to tell them to send me back the box so i can give them back there stuff. they have no commincationwith anyone. no one can give a straight answer.
i was so stressed outwith it, it made my account overdrawn for which i had return check fees because they would not credit my account back.
Joe of Auburn AL (03/23/08)
Failed to meet commitments of complete installation, with accompanying over-the-air antenna. MyDishNow dealership failed to provide promised bonuses. One bonus finally acquired resulted in monthly additional fee billings from DishNetwork, refusal to correct, and threat to take collection action. DishNetwork has a maze of customer service that seem to, by design, deceive and defraud the customer. Installers fail in their jobs causing referral back to DishNetwork, dealers advertise bonuses that are never honored, and DishNetwork disavows. DishNetwork bills for free bonuses and threatens collection actions if not paid. DishNetwork breaches customer contracts and then demands payment of early cancellation fines from customers. It is all a total bait and switch marketing plan.
I've had a perfect credit rating for 50 years, and DishNetwork threatens to destroy it. Approximately $150.00 to get local TV installer to correct their deficiencies. Many hours on the phone and sending emails.
R'lee of Homestead FL (03/12/08)
Back in Nov 2007, I made arrangements to move from Miami to Homestead, Florida. I was informed that DSL service was not available from any service, so I contacted Dish Network. I explained to the young man I spoke to that I needed internet service as well as TV service. According to a commercial which was running on TV at the time, the service would only cost $29.95 per month for the TV service. I explained that I wanted the absolutely lease expensive service he could provide. He came up with a price of 49.95 per month for both services. After the move, I set up my computer only to find that I couldn't get out on the internet. The TV worked fine but not the Net. I called, and a service man came out the next day. Turns out the modem was bad. Three weeks after my service began, I began having problems getting out on the net again; and I also got an email for a FSV, (Fair Service Violation). I called and spoke to a rep. He explained about the FSV and that it had to be in error because I hadn't been with them for 30 days.
I got my December bill and found out that I had to pay over $110.00 for both services. When I called the billing department, they said that there was nothing they could do--that I had an 18-month contract. Again in early Feb., I began having problems with getting onto the net. I called service, and the guy basically walked me through checking the plugs on the back of my computer and the modem (like it is some sort of rocket science.) I got another FSV about a week later. I've just gotten off the phone with service again and was told my service plan gave me about 7000 megs of bandwidth per 30 day period, and that if I wanted to cancel the service there would be a $350.00 cancellation fee.
I have to pay around $60.00 per month for TV and $49.95 for the internet. The total is more than twice the price quoted me by the sales rep. To cancel my service with Dish, I am supposed to pay them $350.00 and the service is deplorable.
Suzanne of Kaufman TX (03/09/08)
Dish Network is a big, fat liar! They promised to credit my bill $10 off for 10 months if I signed up with them. It has been 8 months, and I still have not received $10 off my bill each month. I've called and written numerous times. They give me a canned answer of, "The $10 credit will appear on your next bill." But the credit is never on my next statement. Liar, liar, liar!
Too bad I was dumb enough to sign an 18-month contract with these losers. But it will eventually end and then Dish can say goodbye.
Daniel of North Port FL (03/08/08)
About 5 months ago our receiver stopped picking up HD channels. Dish network rep told us that an upgrade is needed. We have to comply with this 'forced'upgrade otherwise we will be paying for the HD channels that we cannot view with the 'old' box. We were also charged $99 for the new box. Then we were refused to upgrade to a DVR-HD because of the recent box upgrade. Only one upgrade a year they say.
We were not pleased with this due to the fact that it was a no choice, upgrade or no HD channels, no options, not even an early reminder about an equipment change. Not to mention the $99 fee. Our dissatisfaction led us to try Direct TV...but here is the clincher: Our recent upgrade added an 18 month contract(which they somehow forget to tell us). So I am stuck unless I pay the early termination fee of $175.
Mark of San Pedro CA (03/05/08)
My DISH DVR had a hardware defect which I reported to DISH Tech Support. Tech Support told me they would send a new DVR replacement and that I should return the defective DVR in the same box, using UPS stickers they had enclosed. I followed their instructions. Later on my most recent DISH bill I found a $199.00 charge for a damaged DVR that I had returned. As I did not damage the DVR, I called customer support to inquire about the charge. I asked to be transferred to a supervisor and Michelle/JXE handled my call. She refused to consider removing that charge and told me that I should make a claim with UPS. I told her that I had no papers to track that shipment and asked her for the RAA number and UPS tracking number. She refused to try to help me. I asked her if this is what she calls customer service, and she again repeated that I'd have to pay for the damages, even if UPS were the responsible party.
I will not do business with a company that treats its customers as the enemy rather than their source of bread and butter. I will not pay the $199 because I did not damage the DVR. Furthermore, I will cancel my service with DISH immediately. This company's customer service is really despicable.
Lorraine of Slatington PA (02/15/08)
Overbilled numberous times which was autodrafted from account. I called to cancel service after my two years was up because we were moving. They tried to get me to pause service, which I refused. The customer service woman than said fine and the account is paid in full and closed. Six months later my account was drafted $75.42 for programming. They claimed that I indeed did pause my account rather than cancel and I owed them that money. I informed them that at that point they were breaking the law and were not authorized to draft my account as I no longer had service and hadn't for months. They said I was paused and that my credit had run out and service reactivated!
I was living in a new state and didn't have service for 6 months. It took me several weeks and angry phone calls to get that returned to my account. Then two months later $390.42 was drafted from my account. I called them and they claimed it was for equipment that hadn't been returned. I fulfilled the contract and according to their agreement, I owed nothing for equipment with two years of continuous service. I sent back their equipment in any case. It has been another month and they still have not returned the money despite several assurances by several different CSRs and supervisors that it had been processed.
Gary of Snoqualmie WA (02/03/08)
Dish Pronto agent who sold me subscription told me that I'd have to pay a $49 installation fee unless I signed up for 18 months. They told me I'd still get 6 months HD free. They lied, I found out when I got my bill. Dish Pronto charge $15 on my credit card that I wasn't expecting. I called Dish Network question the charge and the rep told me that the charge was correct but the HD was worth it. I told him we'd see about that...and decided their channel offering (and customer service) was not worth it so I canceled before my second month was up. Not doing the 18 month contract was a very good idea! I found after looking at my credit card that Dish Pronto or Dish Network had also put another $20 charge on my credit card without my knowledge for Satellite Assurance, something I definitely NEVER ordered.
Installation fee $49, wasted time on installation $60, wasted time on phone $20, permanent holes in my roof (who knows $), $15 unexpected charge, $20 bogus charge, some other significant fees that I wasn't told about...
Gregory of Tucson AZ (02/01/08)
After comparing rates and services of other cable and satellite TV companies, I decided to change my service to the local cable company. When I disconnected my service I had two weeks left in my two year contract. They told me that the penalty would be around $75.00. Since I had just paid my bil,l I told them to take that from my payment for the service we had shut off. Dishnet agreed and then sent me a refund check of the balance that was owed to me from my unused service. A check arrived for around $90.00--after I returned all equipment and controls to them since we had been leasing the service.
About a week after completing all this I then received a bill for $65.00 from Dishnet that I have refused to pay. After numerous phone calls and dealing with various people (with them offering different or partial explanations that made no sense to me), Dishnet refused to close my bill out. Dishnet has now referred this to a collection agency and has ruined my credit. Once again the consumer is abused.
Robert of Gilbertsville PA (01/17/08)
I ordered Dish Network via their web site. This indicated a monthly bill total of $54.99 plus taxes. The break down of costs was the following: DishDVR Advantage - $39.01 Local Channels - $5.00 DishHD - $20.00 Savings - -$20.00 Equipment Fees - $10.98 Monthly Total w/o taxes - $54.99. When I received my bill, the monthly total came to $77.96. I contact Dish Network and spoke with Andrew, Operator # LFN. He went through the process I did on the web site and agreed with the total I came up with for a monthly cost of $54.99. After minutes on hold while he was discussing with his Supervisor Angela, he said there was nothing more he or his Supervisor could do. I was stuck with the $77.96 monthly bill and any cancellation charges if service is cancelled. I believe this would be considered false advertisement.
I have to pay an additional $22.00 per month cost for the service and if cancelled all applicable cancellation charges. I spent twenty minutes on the phone with no resolution, fustration with DishNetwork to date that will be relived every month when I have to pay the bill until I can cancel this service without additional costs.
Christie of Kerrville TX (01/07/08)
I bought a bundled deal for TV and satellite internet. They debited my account twice for $49.99 and once for $99.99 for satellite activation. Then came the nightmare of dealing with them. They did show up to install the TV dish, but had NO RECORD of the other $150 they took from me. I made 17 phone calls one day trying to track it down, to no avail. Finally I contacted Wells Fargo about a fraud on my card, and they said DISH did take the money; and the bank would refund my money and investigate it as a fraud case.
Weeks later some lame duck called from some outfit called Blue Kiwi wanting to come install DISH service. Again with many, many phone calls, hours on the phone, arguing, finally they agreed to cancel the account. Now they want me to ship the equipment back and issued a box, but it will cost me to have it picked up. Not only am I out the money, but the time I spent messing with them is gone forever. They are rude, irresponsible, and fraudulent at best. I am not paying another cent to these crooks, and if they want the equipment they can come and get it, or it's going in the dumpster.
Daniel of Deltona FL (01/01/08)
I switched from Brighthouse to Dish network and it was the worse mistake I made. They gave me a quote, but after the installation was done, the prices they gave me were not the same. I called them to fix the mistake, but they told me they can't do anything about it. I have been with them for three month but every month I have to call them to adjust my bill because there is alway some overcharges. If you call to add or subtract channels they charge you. If you want to add a box to another room they charge you around $130.
I want to cancel their services but I have to pay early cancellation which is like $250. Beside early the cancellation fee, I have to pay a fee to the company that did the installation. They did not provide me with a phone number of this company. According to them, I should call American Express, which I used to pay the installation fee, to see if they can provide me with this phone number. This is just ridiculous. I am willing to pay the early cancellation fee as long as I never have to deal with Dish network again. What I still do not get it is why the contract does not mention anything about early cancellation plus installation fee?
Edward of Greer SC (12/30/07)
I have had Dish Network for about five months. I would never renew my contract with them. There are problems with the billing, I am getting charged for the first time on my last bill an extra $5.00 a month because I don't have a telephone line at the rear of my TV. There is no practical way I can put one in. I will be charged $5.00 till my contract expires. When it rains the signal is lost. I called them and they said that the problem was an act of God and that it was covered under their contract. They want a total of $490.00 to cancel my contract. It was a big mistake doing business with them. Here are their charges from their billing statement. Returned payment fee $10.00 Late payment fee 5.00 Reconnect fee $25.00 Additional outlet programming access fee $5.00 Additional outlet programming access fee (HD)$6.00 HD enabling fee 6.00 Dish network DVR Service fee $5.00 Change of programming service fee $6.00 Adult programming $10.00 Service access fee $6.00 Credit/Debit card payment agent handling fee $5.00 Check by Phone fee $9.99
I am paying more than I thought I would when I signed the contract.
James of Shiner TX (12/15/07)
I was called by Dish Network during a promotional, so I asked the girl if I could get my monthly bill by the 1st of each month. I explained that I am a disabled vet and live on a fixed income--that I get paid on the 1st of each month, and all my bills are paid on the first of each month. The girl calling me for Dish Network said that was no problem and Dish Network would ensure my bill on the first of each month.
Now I find out the girl lied to me just to get my service. I am a month behind on my payments as I never got my second bill. Furthermore, when I called Dish Network and tried to resolve this issue, all three of the people did nothing but inform me my service will be interrupted and did not even try to help in this case. Dish Network does not care if you stay with them or not. They lured me in their program under false pretenses and refuse to make things right.
Jim of Cottage Grove OR (12/12/07)
We have had a lifetime subscription to Dominion Sky angel which uses dishnetwork as their carrier. After about 10 years of service, we get an out of the blue bill for $71.97. First we talked to a Donna on 11-11-07. We finally got to a suprivisor who said his name was Patrick Emp. ID DQG. They said we authorized additional service on 10-2-07 for channel 7197. We can't even get that listing on the satellite we are pointed to for dominion. After about 2 hours of haggling, Patrick said he would erase the bill. Now on 12-12-07, I get an automated message saying I owe $41.18. I go through one operator and finally to the suprivisor Casandra Emp ID VZ3. They claimed someone authorized service. We claim we didn't. I have checked with all the family. Nobody ever authorized any changes. I maintain it is an error on one of their employees. They won't budge an inch. They are threatening collection. I don't know what to do?
Deanna of Hacienda Heights CA (12/10/07)
Apparently, one of my 3 children (all under 8) accidentally ordered Showtime through our remote control back on Aug. 20, 2007. I only just discovered this on Dec. 9, 2007, after looking closely at my bill, online. I questioned why my bill seemed to be higher lately. I called customer service to tell them that I didn't order Showtime, and they assured me that it was ordered through my remote control. I told them it was a mistake and could they please adjust my bill, that we had never watched anything on Showtime, I didn't even know we had it! They said no, they were legitimate charges, and they would also charge me an extra $5.00 to cancel it.
He also chastised me for not catching it sooner. I did admit that I did not see it because I signed up for the paperless billing, and did not realize that I could see a detailed description of charges online. I also told him that I get at least 2 calls a week asking me to get a Showtime package, why would I be getting those calls if I already have it! He had no answer for that. So in a nutshell, I was charged $18.61 for prorated Showtime from 8/20 to 10/2, plus $12.99 for my monthly charge for 4 months for a total of $70.57 for a package that I didn't use!
Amanda of Hanover IN (12/02/07)
Dish Network makes consumers pay a month in advance, which I can understand; however, when I change my service package I never get my money returned. For example, on December 1, 2007 I decided I no longer wanted the Top 100 and would go to the family package because it's cheaper. I had paid for the Top 100 until Jan 11t; however, they canceled my Top 100 service on December 1, minutes after I called. Every time I've canceled services this has happened. Does this happens to all customers? Will they refund money?
I talked to Kim who obviously was reading from a script; I've e-mailed and got the same scripted response. They don't return your money, and they don't let you keep the service you paid for. What a scam, and how is it that they are allowed to do this? Why don't the consumers rise up and do what they need to do to get their money back or get better, honest service? What can I do to stop it or at least get the money I'm owed? I know it's not a lot of money; the money doesn't matter to me--it's the deceit that gets me.
Nathan of Omaha NE (11/29/07)
Twice in two years they had taken unauthorized money out of my account without any cause. The first thing they do is lie to you. They state they sent the box out two weeks ago to return their equipment, when we only received it yesterday. They added a new twist, now not only do they want their box, they wanted us to go up on the roof and detach a piece of their satellite dish, which is difficult when you now live in a different state. They are threatening to charge us $700 if we don't get their equipment back by tomorrow, which is two days after we received the box by UPS.
Wendy of Cartersville NM (11/29/07)
I ordered Dish at my home, but when they came to my house I was told that they couldn't get a signal so there wouldn't be any charge. When my credit card statement came, there was a charge for 29.95.
Scott of Lubbock TX (11/26/07)
In Dec. 2006 I canceled my service (14 days in advance of my move) with Dish Network. I had been a customer for 6 yrs. I notified them of my forwarding address for their records. Despite making sure they had the correct address, they sent the boxes I was to use to return the equipment to the original address. They assured me they would re-send the boxes to the new address. They never came; however I did receive other mailings from Dish Network at the new address. In February they charged $649.00 to my credit card. I disputed this and it was returned with the promise of the boxes being mailed to my new address within 5 to 10 working days. The boxes never came.
They did, however, charge my credit card $649.00 again. I again disputed and recieved the promise from the supervisor the situation was resolved. They even notified American Express of their mistake. Again the boxes were supposed to come but never came. Today I received another letter from a collection agency stating I owed $ 649.00. I called Dish Network and was told the same story. I have offered to return the boxes to any authorized dealer within a reasonable distance, and they will not allow this. I have little faith in shipping the equipment without a RA since they seem to have so much trouble with their Shipping and Receiving communication. They have twice charged $649.00 to my credit card and it looks like we are going for round three.
Robyn of St Augustine FL (11/26/07)
I mailed back the Dish Network receivers in their prepaid UPS box. They lost the boxes and charged my credit card $308. When I called the credit card company to remove the charge my card; now Dish Network refuses to admit they lost the box and sent me to collection. I disputed that, and now it is back at Dish Network's in-house collection. The customer care department will not remove the fee until the box is received. They ask me to track their box numbers via UPS. I have no tracking number for their boxes.
I am still disputing this, and Dish Network now is harassing me to rejoin Dish--and I can receive the same receivers for free that they claim are lost. This is a scam, and people should be made aware of this. Dish does not believe they ever make mistakes, and customer service will not remove this charge. I am still liable for $308 when they lost the boxes.
Lourdes of Kissimmee FL (11/14/07)
I had Dish Network as part of a bundled package with Sprint-Embarq. I called to cancel my account and was told that boxes and shipping labels would be mailed to me. Two weeks later, nothing had come, but I discovered that Dish had debited $58 from my checking account. I am disabled on Social Security, only had $20, and discovered they had overdrawn my account. I called various times and someone told me my money would be refunded, but I should hurry and send the boxes back. Six days later, Dish withdrew $600 from my account, the value of the equipment. I called, sent e-mails, faxes, left messages, everything.. today is one week later, UPS confirmed that Dish did receive all the boxes, and I am still here with no money at all. My account is overdrawn. I have no money for food, gas or medicine. My husband is also disabled with a kidney transplant, very sick, and I have no money for his refills.
I never gave DISH my bank information. I never paid them directly. They got this information from Embarq, my phone company. My contract with Dish did NOT state they could do this. It is impossible to put a stop payment on their transactions because they are never take the same amount. Your only recourse is to cancel your card or your entire account, and open a new one. They have put my husband's health in jeopardy with no regard whatsoever. We have no money and no one to turn to. This is not an exaggeration. We have spent a week without money for gas, food, medicines, nothing. Dish Network literally took everything we had.
Brenda of Kennedy NY (11/10/07)
I received a past due bill from Dish Network around the first of September 2007. I have always paid for a full year for as long as I have had Dish. I also purchased our local channels at the same time and just included them in the bill. I called to find out why I received a PAST DUE since my service did not run out until September 30, 2007. I got a story to the effect that this was a reminder. Approximately the middle of September I came home from work one day to find a big box blocking my TV service, reminding me that the service would run out soon. It did not stay on all the time, maybe for 5 minutes then it would go away only to come on again when you were just in the middle of watching a program the same evening.
Susan of Somerset PA (10/26/07)
When I discontinued my service, I had to send back their equipment. I had 14 days to send it back, UPS. They sent me the boxes. I climbed onto the side of my house and disconnected the part of the dish that had to be sent back. I also sent back two receivers and two remote controls. I sent it back within the 14 days. Three months later I receive a friendly reminder from my credit card that my payment was past due. I was charged $200.00 on a credit card that i never use for unreturned equipment. Dish Network tried to charge another $12.00 to that card but my credit card refused payment. I called Dish and talked to a representative. I was told all charges would be removed since the equipment was returned. I checked my credit card balance the following month and nothing was taken off. I paid the credit card off so I would stop getting finance charges. I am now getting calls from a collection agency for the $12.00. There were also late charges incurred on my credit card. All total, I have paid over $300.00 and my credit is now blemished for equipment that was returned. I was a Dish Network customer, paying $105.00 a month for 3 years and never missed a payment nor was ever late.
My credit rating is now blemished and I get calls daily from a collection agency.
Moira of Oswego IL (10/24/07)
On 10/01/07 I phoned Cindy at 1-800-638-5555 ext.81177. I wanted the basic $29.99/mo. package NO EXTRAS!! This included 4tv's. I did agree to the 100+ package for a monthly total of $34.99. I asked specifically 3x what my exact monthly bill would be including ALL CHARGES, TAXES ETC. I was told $38 and some change per month. The installer arrives on 10/5/07 and the first ? he asked me was regarding my land line. I have not had a land line for over a year. Nor did Cindy ask about one. I'm informed that it will be an add'l $5/mo. charge. With this huge red flag flying I call the next day to confirm monthly charges. I am told that my monthly amount is $80+/mo. It is $5/receiver, I have 2. I had been told by Cindy that 1 receiver is req'd to run 2 tv's. 4tv's =2 receivers. I also am told I have a fancy dv-something that records shows? This is $6/mo I did not order it either. I then on 10/15/07 I have a tv not working (which had been at time of installation). Another 1-1/2 on the phone with technical support does not remedy the problem. On 10/18/07 I phone again. I spend yet another hour on the phone with Terry, Joanne, Tom/Sales, Amy/customer service, Dave/Technical support and lastly rude Chris/Manager. Each time having to hold and then repeat the litany of problems. I am now told Dishnetwork does warrenty that all tv's work w/their remotes, another first. I reconfirm my monthly pacage (which through Cecily Badge P56 on 10/8/07) was to have been reduced to $29.99 and am told it is still at $80+/mo. I then 12 days into contract ask for immediate disconnect Service was disconnected on 10/18/07. I am then threatened with $240 or $13.33/mo. for 18mos. Even though I DECLINED THE 18MO. CONTRACT AND HAVE THE INITIALED contract showing this. Unbelievable ~ this company does not dish up television programs it dishes up frustration, rudeness and time loss. As of today 10/24/07 I am still waiting for the boxes they were to send me to return their equipment within the 15 days required. I wish I had read these posts prior to switch from Comcast. As an afternote to this post I went back to Comcast they waived a reconnect fee and put me into $39.99/mo. package.
Time will tell. I refuse to pay them another dime. The above frustration cost $49.99. In addition they are threatening $240.
Joseph of Davidson NC (09/28/07)
I went on the Dish Network web site and tried to transfer my service to my new home. I was informed that no service was available in that area. I then tried to cancel my service and was told that the info on their web site was incorrect, (not my concern). I was told that I had an 18 month contract and could not cancel. I was then threatened that my credit card would be charged for 15 months of service. I did not sign any contract.
Anthony of Mt. Washington KY (09/27/07)
Signed up for Dish Network and was quoted $44.95 per month fee. Made absolutely sure via the phone sales person no taxes or other fees would be added. Was told numerous times the fee is a flat $44.95 for the 18 month period in which I signed up for. Received first statement for $56.65. Called Dish Network and Echostar to ask for a copy of the contract stating the monthly payment. Neither company can provide the contract. Asked them to retrieve the phone call in which the price was quoted to me. They couldn't retrieve that information either.
Robert of Mckinney, TX (07/29/07)
I subscribed to a Dish Network promotion and signed a contract on 6/13/07 that offered a 30-day Money Back Guarantee if not satisfied.
When I tried to cancel on 6/30/07, they informed me on 2 separate calls that they no longer offer that guarantee, and that I would be billed $240 if I cancel! I sent a copy of the contract to the address on the contract, along with a letter explaining what happened, and it was returned to me undeliverable 2 weeks later.
Keith of Orange CA (05/13/07)
I had them install Dish Network back about a month ago (maybe a little longer). The technician was told that because I lived in an apartment complex, he could not mount the antenna to any walls or drill holes through anything. They set up the antenna at my back patio. At the time of the installation, to get a better deal on a monthly basis, they had me sign an 18 month committal agreement.
That night I kept getting error messages about the satellite not being found. I called and complained about it and told them I did not want the service and wanted to cancel. The customer service person I spoke with told me he would give me a free month if I continued to try the service and allowed them to send out a technician.
The technician came out to adjust the antenna because of the poor signal. He seemed to get it aligned fairly well and it worked for another day. About a day after he came out, we had a major wind storm that knocked the antenna over. So I called and told them I didn’t want the service and I was going to go back to cable. This time they said I would owe nothing, but they charged my card 140 dollars.
Amy of Mount Airy NC (05/06/07)
They came and took my dish and four box controllers and say they never got them and have charged my American Express for a charge of $500.00!
Bill of Manheim PA (04/22/07)
We have had Dish Network for over 2 years now and had problems with receivers recently. They had a service tech come to the house back in Feb 2007 to replace the receiver at no charge which he did. He was told to take the old receiver back so I let him do that. In April 2007 I find $300.00 missing from my bank account. My bank statement says dish network has charged $300 for missing equipment.
They have lied to me telling me that the money has been returned to my debit card but it hasn't. Then they took next months fee which wasn't even due yet out of the $300 that they took. I have not authorized any payments to them for $300 or the monthly fee of 78.00 to be paid by card. They are holding my payment hostage and refuse to return it. It seems once they have your card number they can do what they want with it without your consent. They never sent a bill or statement asking for any payment for anything, they just took what they wanted when they wanted to.
I am out $300 for something not my fault and they will not refund my money as taken. Also have had to cancel my card so they can't do this again. Finally, will have to find another service provider.
Julie of Newcastle CA (04/09/07)
As a result of an telemarketing call promising discounts and bonuses, I switched to Dish Network from DirectTV. No rep EVER disclosed the charges I'm now getting on my bill. My bill went from about $62 to more than $92 in 3 months. I am also being billed for equipment protection that was never disclosed and I would never, ever purchase. They have credited the charge for the future, but as far as money I already paid automatically by credit card, the answer is basically tough luck, no refunds.
They tempt you with free channels that suddenly result in expensive monthly charges. Don't be lured by their sweet talking sales staff. As soon as you commit, you're turned over to very rude reps who, in my experience, are very difficult to understand and downright nasty.
Margaret of Alderson WV (03/18/07)
When we signed up for service it was under a promotional deal of no installation and no activation fees, which I confirmed with the representative on the phone during set-up. I was told that I would have to secure my order with $50.00 on a credit card, but that it would be credited to my account on my first bill. When we got the first bill they made it appear that my $50.00 was credited but when you added up the charges there was in fact no credit at all - I had paid a $50.00 activation fee.
I made several phone calls - many times being told that I would get my credit on the next bill. When no credit appeared I called again...they refused to let me speak to a manager! One representative argued with me for over 1/2-hour only to hang up on me. I never got my $50.00 credit.
We cancelled service 9/30/06 and paid all the cancellation fees and sent the equipment back. I got a statement requesting $64.39 for Oct-Nov 2006 service. I called and was told it was taken care of and my account was $0.00. I then get a bill/statement February 2007 for $63.34 stating my account was closed due to non-payment! I have now received another statement/bill for March 1-28, 2007 for $63.34 listed as previous charges. This company not only unlawfully scammed me out of $50.00 after set-up, but they continue to bill me for charges on an account that was closed almost 6 months ago.
Mark of Charles City VA (03/09/07)
I signed up for Dish Network in December, 2006 with a 30 day money back guarantee. I cancelled the service on December 28th and was told they would send the box and instructions for the return of the receiver. We did not receive the boxes and called again on January 13, 2007 whereupon they sent the box along with a list of what to include in the box. We sent it all back. I called around February 14th because the $199 for the receiver had not been returned. I was told it would take 6-10 days to receive the refund. I called again on March 9 because I have received no check and was told the $199 was not refundable because it was for a receiver upgrade. I was on hold for over 20 minutes while the first person verified that the money wasn't refundable and then looked for her supervisor for another 25 minutes. The supervisor told me the same thing and when I asked for her supervisor was told that I was speaking to a supervisor and that she had explained the problem.
Johnnie of Pueblo CO (01/07/07)
I ordered dish network and then cancelled their service within the 30 day grace period. I called and spoke to a customer service rep who told me there were no charges. About 3 weeks later I saw where they had charged a 230.00 cancellation fee to my credit card without my knowledge or consent.
I have spoken to several customer service reps with dish network and been treated like a total idiot. I have been told by no less than 3 reps my refund would be refunded within 7-10 working days but to no avail. So far they have managed to keep this invalid charge even after telling me on cancellation there were no fees due. I have disputed this charge thru my credit card company and hope this will be of some success but I doubt it.
After a month I have had no more success than after my first phone call even though I have had as many as 5 people tell me this refund would be processed within a week to 10 days.
Sonya of Northfield OH (12/27/06)
On October 11, 2006, I was informed by Holly at Dish Network that my bill was not behind but that Dish wants to be paid a month in advance. I paid the October bill at that time ($134.43), and now Dish wants $270.83, two months in advance. I am not willing!
I told Holly that I wanted to cancel at the end of my cycle; she transferred me to Rich, who transferred me to Mario, who transferred me to Gabriel, who transferred me to Lakisha ,who transferred me to Eddie the cancellation specialist!
Eddie says when I cancel, I have to climb up on the roof and remove something from the dish and send it back to them. His exact words to me were, "unfortunately we don't disclose this information upon subscription." I have been billed and paid in excess of $200.00 and now they want me to climb on the roof just to cancel the service!
Ron of Seminole FL (11/17/06)
Ordered dish online from Dish Network for a mo fee which was calculated on the web site for 4 rooms totaling $54.00 mo. Installer told me there were no hidden charges for anything and the monthly bill would be as it said. My first bill shows up in the 3rd mo and its for $72 with fees on extra reciever, programing Access fee, and DVR service fee. When i called dish and asked them to iether correct the billing to what i was quoted or come get thier equipment and void my agreement because i was not told the truth by the representative that installed it and had me sign the contract. They said he was not an employee of thiers and it wasn't thier problem because i signed a contract and i was locked in for 18 mo because i was past the 30 days.
I have 2 kids in college and have a mo budget that i need to hit. Now I am locked into a contract that is 33% higher than what i was told and if i can not pay it my credit will suffer. This is very decieving and should not be allowed because i'm sure there are others that are less fortunate than i and are fighting the same issues.
Ramona of Wildomar ,CA (10/02/06)
I am being harassed by fedcheck collection agency and CBE group. When they first started harassing me they said they were collecting $225 for Dish, but now that Dish has realized it was not my signature, they say they are collecting for Precision Satelite (a contractor of Dish) and changed the amount to $125.
Kenneth of Round Rock, TX (09/24/06)
On 9/19/06 we called Dish Network regarding their services. The rep informed me that he would have to put a $1.00 hold on my credit card to see if we qualified for the services. A few minutes later he informed me that our credit did not go through, and that it would cost $149 for each TV (and we have 3 TVs).
I informed him that we did not want the services and that was the end of our conversation. I asked him if my dollar was going back on our credit card since we did not qualify and he informed me it would.
On 9/23/06 a tech from Dish Network was at my house to hook us to the cable. It was a shock because we did not know he was coming. We called and found out that CSR had taken it upon himself to withdrawn $149 from our account for the hook up of one of our TVs without our permission.
I called Dish Network, explained everything to them and they said the money would go back into our account. We have a $149 overdraft that is going to hurt us financially.
Tom of Yukon, OK (09/19/06)
I signed up for Dish Network with a 30 day cancellation agreement. I notified them within 30 days to cancel due to hidden fees, etc. They did not cancel, did not correspond to repeated correspondence, and did not help via customer service.
They have now charged my bank account $513.33 for an 18 month contract and the receiver. Will only agree to refund $300 once the receiver is sent back and received by them.
They did not honor their part of the committment, so it has cost me.
Laura of Elkhorn, WI (05/27/06)
We occasionally fail to receive bills from Dish Network, and then when we finally receive them there's late fees tacked onto them. We called them to inquire about the problem but they said there was no problem on their end and I should check with my Post Office.
The first couple times this happened we let it go, but now it's happens almost every other month. We have no problem receiving bills from any of our other creditors. We pay our bills in a timely fashion and have good credit and spending habits. It's hard to pay a bill when you don't get it.
Several times when we've called to inquire into this situation we've been hung up on when asked to talk to a supervisor. Sometimes we can hardly understand the representative due to language barriers.
James of Magnolia TX (05/12/06)
Dish Network has ripped us off for 3 months service, i.e., we had to pay 12 months’ payments for 9 months’ service due to their clerical ineptitude and inability to keep the books straight. We are currently suing them in Small Claims Court for treble damages under the Texas Deceptive Trade Practices Act since their deception is obviously common and widespread. They would rather pay their attorneys to fight us than to do the research and correct the errors.
We are switching to another service provider and urging our large extended family to do likewise. We even contacted the president directly thinking he would know somebody to whom to delegate this simple matter but their hubris is exceeded only by their collective ignorance.
James of Riverside, CA (05/07/06)
I purchased the Race to the Cup Hockey package to watch the playoff games. I was not able to and when I called I was told these games were on the OLN channel and that I had to purchase a different package that included this channel. I added this package and was then told I could not have a refund for the first package.
I called three different times and each time I was disconnected or transfered to an unanswered number. On the fourth try, the supervisor hung up on me.
I think Dish network stole $49 through dishonest practices. They offered a service that wasn't available and they have a no refund policy.
Billy of Manchester TN (10/05/04):
We signed a one year agreement with DISH Network. They stated that we would need to have a credit card on file for billing purposes and to make sure we fulfilled our contract. After that year, the credit card would not be used.
Our contract has expired and we have decided to switch to DirecTV. DISH Network has now billed our credit card - that is not supposed to be on file any longer - for DISH equipment. The credit card actually belongs to a friend and since we are not paying DISH, her credit card company is threatening to send her to collections. We have tried to contact Customer Service but cannot get through to speak to a person.
Shane of Spartanburg SC (9/28/04):
A large draft and several smaller drafts from DISH Network - all of which were made in error - caused my checking account to be overdrawn by a substantial amount. The drafts were made only a few days after my real payment to them had been drafted. I immediately called the toll free number and spoke to a woman who told me the draft was supposed to be for someone else, but did not specify whether it was a clerical error or a case of mistaken identity.
I did not contact the person for fear of hindering a possible criminal case. The Customer Service representative said she would send my case to the Misposting Department and they would get back to me immediately. When I didn't hear back from them, I called back and a representative told me there was no information in my file regarding this incident and no record of any conversations. After calling everyday for 4 weeks, I finally spoke with a representative from Misposting who told my bank's Branch Manager and me that DISH was to blame for this problem and they would reimburse the money and all penalties that had incurred as a result.
I repeatedly faxed information to them because they kept losing it, ran up my phone bill calling non toll free numbers, talked to at least 30 different people, changed my account, reestablished my drafted bills and turned down an out of town job because my bank account was in limbo. I cancelled my service with DISH and they still sent me bills. I was never reimbursed and spoke with other Customer Service reps who said they would help me. One asked that I set up a new account number with DISH so they could deposit the money directly into my account. I told him I would not do that and they should send me a check that I could deposit myself.
My old account had been closed for almost a year at this point, but I received a letter saying they deposited the money into my old account and that the money was then transferred successfully to my banking account. I have testimony from the bank's Branch Manager and all banking statements showing this money was never deposited and they have charged my credit card for an additional $50.
Shyamali of Wallingford PA (9/18/04):
I paid $99 by check to DISH Network for an installation visit on 7/02/04. This amount was cleared from my bank account but was not credited to my DISH account. Despite faxed and mailed copies of the cleared check, DISH has discontinued my service. Customer Service representatives say the money was paid to the installation company - though the check was clearly made out to DISH Network - and that I should pay DISH Network again if I want service. I have already paid the annual fees in a lump sum of $699.34 for the 2004 year, but my DISH service is discontinued.
Jimmie of Taylor TX (9/08/04):
I used DISH Network for over one year before terminating their services because I was not happy with it. I was told that they would send me boxes within 2 days to pack the equipment which needed to be returned within 15 days. The boxes did not arrive for over a week and when they did arrive, my husband was out of town.
I am 8 months pregnant and cannot retrieve the part that is on the roof of our house. I called DISH Network and told them we would have it in the mail by 9/08/04 when my husband returned. They assured me this was not a problem and we would not be charged; however, I checked my account today and DISH has charged $746 for the equipment. I contacted Customer Service and they say they will credit my account once they receive the equipment are satisfied that it is in acceptable condition. In the meantime I am $746 short in my checking account, am not clear on what satisfied means and have no indication of when I will get my money returned to my account.
Leonard of Atlanta GA (9/11/04):
I participated in a rebate/free installation offer from DISH Network but the satellite could not be installed because a neighbor's tree was in the way. I paid the yearly fee in advance as required for the offer and deferred installation until the trees could be removed. I then activated service and inquired about the rebates. DISH told me that the language in the rebate offer was erroneous and I would not get any rebates. I immediately cancelled my service and demanded a complete refund for receivers and one year of prepaid service which was not used. To date, I have not received a refund of any kind.
Keith of Camden, SC, writes (5/30/01):
When our family purchased the Dish Network satillite system, we paid approximately $200.00 for the system. We were told that that money would be refunded to us after the first month's bill was paid. We had that system for about six months. We contacted them numerous times about our refund and each time we talked to someone who said the check would be sent out within six to eight weeks. After five tries to get our refund, we cancelled our service with them.
Companies should not advertise things that they don't intend on following through with.
Gregory of Stuart, FL, writes (4/30/01):
I cancelled my service within the prescribed time period (they agree also to this). However even after faxing them a copy of the reciept that the installer/dealer in my city has picked up the equipment and after the dealer himself has called Dish Network, they still refuse to credit my account for the $395 equiptment charge and state that according to their records it has not been returned to the dealer. They also owe me for one month of advance service which they now suddlenly say is not refundable in any case. After numerous calls and being berated and hung up on I am at a loss as to what to do.
Mike of Irmo, SC, writes (4/15/01):
I had a year subscription to dish network put on my credit card. When the time came to cancel, I called to cancel they said it was okay, I left the country for a month and when I retuned I found bills and phone calls trying to collect an amount of 98 dollars which they have started to report to credit agencies. I've called and written to no avail
I've now been denied credit, harrasing phone calls from ignorant telecollectors.
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