DISH - Billing

I cancelled my service on December 29, 2011 and they kept automatically charging my checking account with the monthly fee of $57.52. I called and spoke to someone and they said that I would be credited for the month of March and it was credited back to my checking account. I agreed to pay the January and February bills only because Time Warner told me they would take care of notifying Dish that the service was discontinued and they never notified them. I then received a bill of $105.32 which I called to verify the charge. I was told that now I am being billed $172 because this bill for $105.32 did not reflect the December charge that my bank credited back to my account. I told them that I would pay the $105.32 because that is what I agreed on.

It was not my fault that their billing was messed up. The representative told me that if I paid $125, it would clear up the account. I said that I would only agree on the $105.32 because that is what the bill said. She said no. I said I did not have their services since December and I do not understand how they do not know no service was coming in to my home. I think they are trying to rip me off because I was in agreement to pay the $105.32 and then they wanted additional money.

I called Dish a month ago and asked how we might lower our Dish bill. We were told we could deactivate one of our receivers when not in use for a time. We did that for about a week and then called and had it reactivated. We were charged an additional charge of $23+ to reactivate this receiver. On the initial call, I was told I would not be charged for the days not in use. To be charged $23 when the monthly initial cost was only $17 is not right. When I called Dish to ask about this, the first contact person I talked with was helpful, just to the point of not knowing what to do. I asked to speak to a manager. Someone came to the phone with a very abrupt yes. When I tried to explain to him what I was calling about, I could tell he did not care. I asked him if he needed our account number and he said "no, what do you need?". I told him that I could tell he did not care if he helped me or not.

We have been very loyal Dish customers, but the last three to four months have been unacceptable. As of today, the receiver in our family room will not turn off. This receiver has been replaced three times already for the same thing. If and when I can change company, I will be doing that.

A man from Dish Network called my house one night many times before I finally came home and picked up. He then started bothering me to upgrade my package which I declined, and asked me to tell him my account information so he could check my package on his system. After I gave him the info, I declined the package, but then he said that if I did not upgrade my package, then he would have to cancel my account! I just hung up the phone.

A month later, I got a huge bill for 200 dollars. I called the customer service and they told me that one night in the last month, I had apparently ordered many 22-dollar movies using my online account. I don't know how they could even imagine I would watch so many movies on a Wednesday night, and pay twenty bricks for each of them, when I can watch them online for free. And another kicker, the night when I apparently "ordered" all of these movies was the same night that the Dish Network guy called me. Coincidence? I think not. Of course, the customer service still wouldn't do anything about it.

I called to cancel Dish Network's service. I have the basic plan and tend to get more infomercials than I can stand and for $47.00 a month, I've decided I don't want the service anymore. I have continued to reduce plans as the costs have continued to rise. So in calling, I was told that I would have to pay $34.00 to send the equipment back. I asked where I could drop it off and was told they don't have a location for that. What a rip off. I have to pay almost an additional month to ship as I would continue the service. The customer service supervisor or rep does not want to help and refused to transfer me to the department manager.

I called to cancel an account when they dropped the local stations from their service. Finally, I tried online chat to confirm when they are coming to pick up the equipment. Would you believe that their "system was updating and they were unable to access my account"? I tried the website to confirm they had cancelled my account, finally got smart enough to remove my credit card information and disallow charging that card (after two more months of them billing my card!). Yes, I am past dissatisfied and would like everyone to know about this company and their lack of response.

I have done recharge for three months by net banking. Fifteen days before today, I opened my TV and it kept asking me to, "Recharge your Dish TV." How is it possible? I don't know. I also gave all the online details. On 2012-04-17 at 05:04 pm, I sent in a recharge request which has been successfully processed, with transaction ID ** in the amount of $1,050.

Because of circumstances, I had to move out of state prior to the end of my contract. I called to cancel my services, gave them my new address and etc. so that I could send back my equipment. One day according to one bill, four days on the other bill, prior to the due date without my consent (and no, I was not set up on auto pay), Dish pulled out my final bill from my checking account. I had no intention of paying the final bill from my checking account since I needed the cash and was going to pay with a credit card. I called Dish and the first person I talked to said nothing could be done. The second person said to call back on Monday after the funds had been posted and they would issue me a credit to my checking and take the payment from my credit card. I called back on Monday and did this. Well lo and behold, they took the payment from my credit card and then credited back my credit card. Now they say there is nothing they can do about it.

First of all, they had no business withdrawing funds from my account prior to the due date. Second, hire someone that can speak clear English. I spent more time trying to explain the situation to each person I talked to and then trying to understand their interpretation of what I said. I am just so mad that they had the audacity to help themselves to my bank account without permission, not allowing me to make my final payment the way I wanted to pay for it and most of all, lying to me. I will never go with them again and will tell everyone I know to stay away from them.

Dish Network took money from my credit card without authorization - In May 2011, I contacted DISH customer service to tell them I was moving from AZ to CA because of the recent death of my husband. I told them to cancel my service as of June 30, 2011 and asked for instructions on what to do with my equipment. I was told the cancellation would take place and I was told the equipment was mine to keep and I was supposed to take it with me to my new location.

I moved to CA and moved in with my mother temporarily. A few months later, I got a bill from DISH and discovered that they had not, in fact, cancelled my service and were continuing to charge me the full monthly fee. This was midsummer. The customer service rep said I had a credit on my account, probably because this TV plan had been bundled with my Phone and Internet through Frontier. They would not refund any of this money, but said I did not owe them more money. They talked me into paying a $4.25 monthly fee to maintain my account by promising me free installation when I got to my permanent home. That was the first scam.

When I moved to my permanent home in Riverside, CA in December 2011, I called DISH network to set up service. The customer service rep was very rude and unhelpful and I decided not to use them. In January 2012, I suddenly got a new bill from DISH. So I called again to cancel service. This time I was told that I did not, in fact, own my equipment and that I had to ship this equipment back to them within 30 days or be charged for it. They would send boxes. They did, to the old address. I called again. Boxes arrived at new address. I shipped off the equipment as instructed. I sent it by UPS with the labels they sent me. I thought I was done with them. But no, I was just beginning.

The next month, I get a bill for $325 for non-returned equipment and a $28 monthly fee for service. I called. They did not get the equipment, they say. Next thing I know, they have put the $325 on a credit card that I did not even know they knew the #. I called the credit card company and disputed the charge. After many calls to DISH, they finally agreed that the equipment had, in fact, been returned. They credited the account the $325. I removed the dispute. A couple of days later, they recharged the account the $325. Today, I spent 90 minutes on live chat trying to get this resolved, then another 60 minutes with phone customer service. I finally got them to admit that one of my cartons did arrive there and now I need to go to UPS to get the other carton tracked. They say then they will remove the charges.

I believe this is standard operating procedure to scam the consumer. They tell you that you own the equipment, then they tell you that you don't. You send the equipment back, and they tell you it did not arrive, so they can charge you more money. They keep you going in circles until you just give up and pay. I have voluminous notes of phone conversations, copies of emails, print out of live chat, and letter from my credit card company. The things DISH has asked me to produce in order to be extricated from them are: Proof of purchase of my dish equipment (more than 5 years ago), tracking numbers from UPS (after two different agents told me that my equipment had been checked in at DISH), copies of my credit card statement to prove that they had credited my account the $325 (Was the agent trying to steal my credit card number?).

I have asked for the president's name and address and been refused. I have been told that I do, in fact, own all the equipment and should never have sent it back. I have been told my equipment is there, is not there, one box is there and the other is lost. Sometimes the same agent will tell me two completely opposite things in the same long conversation. Every agent keeps me on the line 30 minutes or longer. I believe this is done deliberately to wear people down. I am a widow on limited means. I believe God takes care of widows and I need someone to help me "take care" of DISH Network. Someone has got to stop this.

I moved, and DISH said I could move my service and that it would stay the same and they would put it on pause for $5.00 a month. When I got moved and they turned it on, I got a bill for $203.00. I called the supervisor, who was rude. He said they were pro-rated and I lost my discounts because of the pause.

I found Dish Network's practices to be unethical and unprofessional. Customers are routinely billed charges that don't apply to them - e.g. I had been billed $9 and $6 for "receiver" and "protection plan" that were supposed to be free. Despite calling and reminding your agents three times and the agents agreeing to remove these charges, the charges still kept on appearing in my bills. One has to be prepared to "waste" at least 40 minutes every time one makes a call to them. I called Dish today with a request to remove these charges and pay the outstanding bill for the month of April, although Dish sent me a bill for $120 for 2 months. The agent agreed that I should not have been charged $15, apologized 50 times and that it was a mistake. He agreed to charge my Visa only for one month.

Ten minutes later, I was horrified to note from an email from Dish that I had been charged $125 for 2 months' charges as against $52.80 that was agreed between me and the agent. Can a company in USA charge a customer whatever they want to customer's credit card without the customer's approval? This led me to call Dish again to query this. This time, I ended up with a team of agents. Two agents said that the charges can't be reversed! I questioned them how Dish can charge my Visa without my permission. They all apologized, but neither refunded my money nor gave me assurance that all the incorrect charges would be reversed.

One agent said that she had refunded three incorrect charges and a total of $16.44 will appear in my next month's account. These were $4.66 for receiver, $7 late payment fee and $5 for agent fees. I requested her to send me an email to this effect to ensure that I have a record of my agreement with her since these charges never get refunded and they always keep charging. She said that she can't do that. Ultimately, I was connected with the supervisor, who was so discourteous that she disconnected the phone! I am totally disappointed with the Dish Network that seems to practice quite dishonest and unethical tactics in screwing their customers. They deliberately charge customer more money as many people even don't check their bills and keep paying. Such practices should be condoned!

I have been a subscriber to Dish Network for several years. I recently upgraded my service to HD programming. I was told when I ordered the upgrade that there would be no additional charge and I had auto pay set up. Dish sent a tech out and he set everything up on the equipment end of it and was very courteous. The problem began when I went to look at my bill online and saw the extra charge for the HD programming. I immediately called them and reported the charges. The lady I talked to advised me that I needed to go to their website and sign up for the free HD for life. I told her this was the first time I was told this. She walked me through what to do and I followed her instructions while we were on the phone. She told me she would adjust my bill and remove the extra charges.

That night after I got home from work, I checked my email and saw that they sent me a notice that I had unsubscribed from auto pay. I went to their website to look at my account and saw that not only was I unsubscribed from auto pay, but that they had deducted the incorrect bill amount two weeks early. I called them back and told them what happened. I also told them that I live on a budget and needed the money they took out early to pay other bills, license renewals, etc. She said that she would refund the money back into my account, but it would take three to five business days. I told them I needed that money immediately, however, it didn't help. Now it has been a week and I received a message on my answering machine that they sent the money to my bank and it may take up to another week for my bank to process it.

Today, 4/22/12, I spoke with Hector at ** and told him that I had called yesterday and was told the money should be in the account by the end of the day yesterday. Well the money was not in the account. He told me there is nothing else they can do, that the money should be in my account tomorrow. He also told me that this problem was initiated from my end as I authorized the payment. Well, I did not authorize the payment. I simply followed the instructions of a Dish representative in order to get the free HD for life deal.

I called to set up an account. The person instructed me they needed a card to do a background check, but they wouldn't charge that card to do so. I picked one of cards quickly with the understanding I could set up billing on a different card afterwards since nothing would be charged to do credit check. The person billed that card, which is a business card that impacts my preset charges for my business (lead purchases). I was also charged by their parent (Infinity) a service set up fee.

Before hanging up, I requested to be transferred to customer service to switch cards and was told they were unable to reverse the charges and I would have to wait 3-5 business days for reversal. It wasn't even thirty minutes after setting it up and they wouldn't reverse the charges! I contacted my financial institution and was told that it was already processed, but the person instructed me how they would help me out if they could get a fax with specific information from the companies and a signature from a supervisor requesting a charge correction.

Both Infinity and DISH Network refused! Both supervisors said they were unable and unwilling to reverse charges immediately and would not send any faxes. Both stated they would not under any circumstances do so. They agreed to refund my money in 3-5 business days, but they would not send anything to my financial institution to assist me regardless of the fact that it would impact my business or that their rep had processed billing on a card that I didn't agree to set up payment on. They refused to assist in any way despite knowing the exact information that my financial institution would agree to revert funds back to me for (and wait for the reversal from them). Unreasonable and unacceptable.

So, my business and my income will be null and void for the next 3-5 business days. I have no recourse but this and to instruct anyone I know to never do business with Infinity or DISH Network. They are unwilling to assist in any way to correct errors they made or help fix a problem and keep a potential or loyal customer! Unacceptable!

I phoned 12:25 p.m. on 4-17-12, spoke to "Jason" who refused to tell me why my monthly charge increased 25% in one month and he refused to let me speak to a supervisor.

On three different occasions, I was told that I would have a month's payment waived due to their error. However, I continue to get billed for that payment along with a late payment fee. I was told that my bill would be $74.19 and when I received the bill for this month, it is $155.38. I have been fighting with them over this issue since February. I have called several times and they treated me very unprofessionally and assumed that I was lying about the refund. Finally, I was told that I needed to file a complaint to their corporate office. What a joke.

First problem was with the installation "appointment". The first day it was scheduled, we got a call after the tech was already 3 hours late saying that they couldn't make it that day and would be out by noon the next day. After waiting around the house until 3:00 pm, I finally called and was told that they couldn't make it that day either. I told them that if the tech was not here by 5:00 pm, they could forget about installing the system. Period. The tech arrived at 5:15, didn't have much of a clue of how to install the system, disconnected our internet service and was going to just leave. Finally, we got him to install a new line for dish since we kept our cable internet service.

Then the tech lied to us and told us we had a 15-month warranty on the receiver. After 3 months of service, Dish tried to charge us an extra $6.00 a month for "insurance" on the receiver. We told them that if their equipment wasn't good enough to trust past 3 months, then they needed to come and get it right then. They assured us that we could expect that the equipment would last through our 2-year contract and that the "insurance" was for my own "peace of mind". That experience obviously voided any chance for "peace of mind" with worrying about a $700 fee if the equipment did fail. Then, within a couple of months, our bill went up for the Outdoor Channel from $1.99 monthly to $3.00 a month.

After the first year, our bill went up the expected $15.00 monthly per our agreement. Within a month, there was another price increase of $2.00 monthly for no apparent reason other than that they could raise the price. Well, our two-year contract was finally up the other day, so we got Comcast cable installed on a great deal. It's only a one-year contract, HD DVR service on all TVs, almost every channel possible including the premium movie channels, etc., all for about the same amount as Dish was charging us.

Now, today, when I called to cancel the service, I find that the tech had lied again at the installation. He told us that when we were done with the service or moved, Dish would send us "prepaid" boxes to return the equipment. As it turns out, they send boxes and charge us $17.00 per box to return the equipment. Plus, they want me to climb up on the roof and take apart the dish to return it to them. Oh, by the way, I am 100% disabled and will have to have someone else take the dish down. There is no option for returning the equipment locally. And then, the CSR had the nerve to ask me if I had family or friends that I would refer to them!

I am not a "hater," so there is no way that I would ever recommend Dish Network to anyone. Every time we got even a tiny dusting of snow, we had to have someone climb a ladder and wipe off the dish. The remote system for the bedroom TV was totally garbage - half the time we had to go out into the hallway to change channels. I would strongly recommend that everyone avoid Dish Network like the plague. Buyer beware: read everything and get every promise/statement in writing.

I received my monthly bill online. It rose from $25.99 to $358.98 this month. First operator I spoke to said "it's for the receiver" they sent me, which they have not hooked up yet. I said I would send it back tomorrow. She could not put a hold on the charge until they received it back. I asked, "May I speak to a manager?" She replied, "please hold," and then disconnected me. I went through this for 4 times and was disconnected 4 times! My only alternative is to close my checking account to stop them from their auto withdrawal before they receive their box back!

I have been horribly mistaken to have to pay for something that I do not owe anyone and it continues as of today. I have paid my last bill long ago with my credit card that worked and I was told it went through way back in December but you all seem to not get this correct and it seems you won't. I sent the items back and was told you were done and owe nothing that is what it is. Why I keep getting a bill is beyond my understanding after so long with a company and I am still being billed. You need to have a person call me from corporate not anyone else because I am fed up to my neck with all the calls and you all ruining my reputation when I paid you all long ago in full. I sent all items back and I have photos of all of this due to the fact I knew you would try to collect more when I was not due one penny. So I expect to be called by a Dish Network employee who is working for the corporate office please. Thank you.

Raising the rate - I did subscribe for Dish Network since 2003 up until now. I have problem with them since they raised their fees every year without giving us prior notice, and I have to call them every time, waiting 20-25 minutes to get an answer. After nine years, they put me in a situation that I cancelled my subscription. They do not provide us service that we expect yet they raise our monthly fee without explanation. I am a senior citizen and I have a set budget for my expenses, plus they have not done anything extra to raise my fees. 25% monthly increase.

I have paid DISH Network a yearly fee for the top 200 digital TV channels for several years, which should be all of your services you receive daily and was for 5 or 6 years. Additional charge was DISH On Demand or special services. Great. Understood. It was no problem. Today, they state there will be no monthly service outside of the normal packages included in the yearly charges. So we still get monthly charges for local channels, DVR, receivers, and demand services. It demands that we understand the rest is completely a method to keep everyone confused. All I want is what I was told. I could have the local channels charges waived just as though I was a "new customer". I was told today by a very irate customer service executive that there would be no credit issued on a yearly payment that I paid last year in November. Is this an example of today's world: screw the consumer as much as you can! I'm disappointed!

I called Dish network on 3-27-2012 to inform them about my debit card being charged $200 without my permission.They said I was charged the amount due to a receiver they had installed on the outside in a shed where my husband and friends watch sports. I live in the country where there are many bugs outside. They informed me that the receiver had bugs inside, that's why they charged me $200. I informed them no one told me if you're going to have a receiver on the outside, you have to check it at all time. Then they sent me to another dept to have my service cut off. I asked Joe if this is the way customers will be treated if they have a complaint, just cut off their service. I asked to speak to a manager, there were none. I asked for headquarters. They don't have that either. Then he gave me a feedback email. I emailed them and they never responded to my complaint. They sent me an email about paying my bill online. I was ripped off and my complaint went unanswered.

Each month, it seems I have to call up to question my bill, due to differences in channels, protection plans, which I never authorized, taxes and various other differences that I have to challenge. First off, I called because of a flyer that offered $19.99/month, but on the phone, they said it wasn't available in my area. So how is the flyer distributed in my area?

I agreed to sign up for the $29.99/month, 120 package, and have had differences in my bill ever since. Last month, my bill was $32.44, this month they charged my account $49.93. When I called to question, I was told $6.00 of that was for the protection plan, but this Riley person could not explain the rest of the charges. He just said he could cancel the plan and next month my bill would be $33.14. He never explained the rest of the charge difference! Also, I asked why the tax was different and he tried to say that the tax had changed and gave me a website "consumertaxissues@dishnetwork.com" to inquire about the raise.

I think I'm still being scammed and would like to know if anyone else has this problem, where Dish just backs down the price without explanation at my slightest challenge. This leads me to believe more and more that this is illegal somehow and that I have to babysit this poor service for the duration of my contract. Anyone, comments?

I have been with Dish Network for 12+ years. I purchase all my equipment so I don't have contracts. I lost my job (because the place closed). I called the representative, paid 2 months in advance, received a disconnection date if I didn't pay my month in advance after that. All was fine. The date came, I figured to not continue with Dish. It went off as scheduled but here is the problem: the next month they sent me a bill for $90.00 and when I called after the usual one hour hassle, they said I owed them for one month! We argued a while (the useless supervisor thing).

Finally, I told them to prove it! A week later, they sent me a bill (way overcharged) for the month after they shut it off. Mr. Charlie if you read this, I think you need to remember the years when you was first starting out! That's when I gave you a chance. You need to get some perspective beyond your lust for power and money! I do see the change. And remember when you was begging us for help keeping your company alive when you had government problems because of the cable companies. As for the $90.00? When hell freezes over!

Dish has taken money from my bank account and won't credit it to my Dish account. They have threatened to turn me over to collections for non-payment. I've spent many hours on the phone as well as included a representative from my bank on a 3-way call, but to no avail. They show taking the money, but can't determine where it went.

Never sign a contract with Dish Network. In the fine print, they have a clause that says if you ever fall behind on payments, they will take the entire amount past due plus the inflated amount that they feel they are due for value of the equipment you are leasing from them from your bank account. This happened to me after I made an agreement with a customer service representative over the phone to mail in a payment when I had the funds. The customer service rep assured me that they would not take funds out of my account without my permission and that I had nothing to worry about. I was trying to make my rent payment and just barely making it.

Never give them your bank account number or credit card number. In fact, their service is substandard to most cable services, including Comcast and Astound. So why even sign up with a company that requires a 2-year contract? Your bank will be not help because if you signed the contract, even if they take the funds without your permission, you gave them permission by signing the contract. So you are stuck with the hundreds of dollars they feel they are due for their equipment and there is no way you can get that back unless you agree to continue your service and pay them for reconnection fees plus pay in advance service fees. Then they still send your back balance to a collection agency.

I am on a fixed income. I called to transfer service because i was going to move in with my daughter. I was then informed my current package had gone up $14 without then telling me. Then the new package I wanted was so high that I couldn't afford it. I had just paid my bill, so they said I would be prorated and would add another $50 to it plus another $50 and then at the last, they almost didn't mention another $100 to transfer service. It would make my first new bill about $262.

If I didn't want any of and just wanted to cancel service, I would have to pay an early termination fee of $200. They got me coming or going. I'm trying to save money and move in with my daughter due to bad health and now, I can't because I can't cancel this high-priced TV with all the hidden charges that they are forcing me to keep or pay the consequences. Regular price hikes without being told too.

I'm greatly dissatisfied and really mad over all the hidden charges they have and poor customer service. It's like they are forcing their service on me or pay to get rid of them. I'm on social security. I'm just stuck.

Around Christmas 2011, I reported to DISH that my dish had been damaged by wind and I had no signal. When they couldn't schedule repair until ~1/12/2012 they promised to stop my auto pay ($96.99/mo) until service was restored. I could hear the customer loyalty supervisor typing notes and he promised me that it was done. We agreed on some upgrades and a new monthly bill of $107, in exchange for which I agreed to sign a new contract.

I was asked to sign the contract on the installation tech's tablet, even though he could not provide me with a copy of the contract and he had another call to go to. With my elderly mom's last illness, her death and funeral in another state, the repairs and upgrades were not accomplished until Feb. 22nd, 2012. At that time I discovered that the auto pay had been reinstated, my cc had been charged 2x ($96.99) for service that DISH knew I couldn't receive.

A few days later, I discovered that my new monthly bill was $127. Contact with the CSN produced only negotiations and an offer for a credit of about 2/3rds of what I was due. My perception is that this company will lie, cheat and steal, even from a grieving senior citizen on a fixed income. Talking to others at the local senior center reveals that it seems to be standard practice for DISH to charge customers considerably more than they were expecting, then to "negotiate" a rate much higher than what the person believed they had agreed to. Who can hold this monster to their word? Why is it a "concession" on their part to offer me 2/3rds of what I was charged for service they knew I could not receive?

I am a single mom with one income who rents her house. When I called to have Dish put in, as it was what the last people here had, I was treated very well. The tech came out and while he was here, he asked me if I was going to put in a phone line. I told him no. He said that was the only way I could get Pay Per View, etc. - to have a line. I told him I had no intentions of connecting a phone line to the box. He wrote it on the paperwork and said it would save me $5 a month.

It is now over 2 years later and I just found out I have been charged $5 a month for not having a phone line connected to my box. For not having a line? Really? First, the woman said they could only go back 6 months to refund the money. Then when all was said and done, she admitted they will not refund the money but just give me a $5 credit for the next 6 months. Well, then give me my credit for the next 2 years, right? No...only 6 months.

Then one of the women on the phone was so ugly telling me that I should have seen it on the bill. I told her that if she was looking at my bill like she claimed she was, she would see that I have paperless billing and it is automatically taken out. I explained that the reason people have that, is so they don't have to deal with it and as long as the charge is the same, then why would I look at it. Also, the reason I called in the first place is that they are just now charging me for a service call that they claim was made in February but I know was in January and it overdrew my account.

I was refused to make a payment over the phone because they claim the charge had not hit my account etc., but now she was literally making fun of me, that they would never refuse money. Whatever! As much as I hate to, I just might go back to Comcast.

Third party scam to sign up with Dish - I received a flyer advertising for Dish Network services. I called this #1800-459-3105, unbeknownst to me; this is a third party number to set up a bundled service (TV-Internet). I cancelled the contract after 3 days with the whole deal, cancelled my debit card and Dish says I will be billed for the 2 year contract. I think I have the right to cancel based on deception alone and the 3-day legal policy. Please inform.

This is the worst company ever! I cancelled my service because I couldn't afford it anymore. I received a package to send my equipment back, and over 90 days later, I received a bill from Dish saying I owed them for shipping charges. That same day, I checked my machine and had a message from a collection agency. They sent me to collections. I'm not disputing the measly $16, but they never sent me a bill, or a phone call, or any notice of any kind that I owed this money, and they want to try to ruin my credit! I will never, under any circumstances, get Dish again! This is ridiculous!

I cancelled my service September 12 due to their escalating charges. I was told that although they would provide boxes to return their receiver and DVR, I would later get a bill for it. I refused to pay their bill as they never provided proof that I had agreed to pay this when I first signed up for their service. Additionally, their dish is still attached to the side of my house as they refused to come get it (wanted me to climb up and remove it myself). I told them that I am a 60-yr old woman, physically unable to do this. Now, my credit report is showing this unpaid charge. I want this removed from my credit and I want them to come out and remove their dish from my house!

I inquired about their service (Dish Network) and was told over the phone that I will get a 6-month movie pack for free. Then when the cable guy arrived, he said, "No, you only get what you pay for." I wish I was charged over the phone on 02/15/12 for the amount of $26.99, instead of getting told by the cable guy, "You only get local channels." But I did not get any service that day because it started to rain.

So I called several times and asked why was there no service then an operator said, "Sorry, we can not do anything today." So I said, "I do not want this kind of service, I wish it was known at the time I spoke to someone from Accounting," and they said I just need to return the two boxes. I wish I did, the next morning, I was charged $660. Wow, I was robbed.

My 80-year-old mother has been billed for the last 18 months for supposedly $57.00 worth of maintenance of DISH Network's equipment and service which they have never been to her house. I have attempted to cancel her account since November of 2011 and they continue to bill her. She is being billed $70.00 a month for 1 television without HD and service that goes out at least once a day.

I have contacted the Resolution Team three times now and no one there seems to want to work something out either. My mother states the signature that they say they have is not hers and I have had enough of this big corporation taking advantage of my 80-year-old mother who doesn't even have a computer. This company does not deserve to have a license to operate with false advertising.

I had noticed my bill was $10 more a month for the last two months with Dish. I was offered Blockbuster free for one year. I was told by a representative from Dish that he could give me credit for one month but couldn't give me credit for the other $10 and I would have to go online and tell them I wanted the Blockbuster free for a year as they promised. I am on SS and my income is very limited. Dish has been very hard to deal with and don't keep their promises. I doubt that I will receive what I was promised.

My mother passed away at age 90 on January 17, 2012. I sent a letter saying to cancel her DISH network. (My father passed away 4 years ago.) She is still receiving bills, and so I called to cancel it again. They said they couldn't because the bill says a different name on it. (I don't know why that is.) They sure have been taking her payments by check and have no problem taking it. Now they say we need a death certificate from when my father passed away 4 years ago. I am fuming mad to say the least. Should I just let them keep sending a bill to an address that no one lives at and let them worry about trying to collect or should I give in and send them a death certificate that I will have to go to the funeral home and pay for and then fax to them? (Also, she always paid her bill on time.)

I don't need several channels of best bra ever, best vacuum ever, or lose weight without doing anything but walking or sprinkling some substance on my food. More than 75% of my TV is totally useless. When I signed up I was led to believe that the service was for 1 year. I found out differently after one year. The next thing I knew you took off the movie channels that I once had and when I called, you said that you would put them back on but there would be a substantial increase in my bill. When I first signed up for Dish I thought you would stand by your promise not to raise my rates like the company I had before. Boy, was I wrong!

I had signed as a guarantor for a Dish Network connection for my son in, first, in Fort Worth, then Granbury/Glen Rose, Texas. Following a house fire in Glen Rose, we terminated our service. My son took an excessive amount of time returning the receiver. He claims that the first correspondence he received regarding the matter was when he was contacted by a collection agency, after Dish turned an $805 claim over to the agency, and a second agency. He returned the receiver using shipping labels provided by Dish, but Dish claims that they not received the unit. He claims that Dish Corporate (303-942-8600 ext, number 80582) verified by telephone, that the items were returned in October, 2011.

My son, Jason, paid $237.57 in fees paid from my checking account (for never billed charges, authorization number -**). The box tracking number was used to verify receipt on Monday, October 3, 2011. The claim is on all three of my credit reports, even though I've had no contact with Dish on the matter. Since my security clearance (currently under review) is imperiled by this action, I am most upset, but can get no acknowledgement from Dish. All of my information on the matter (except for the credit reports) is third hand.

I spoke to Chauncey and told him what I wanted for Dish, and also informed him I needed internet. I gave him my information, name, address, and billing info. When he was going over my account, he had not given me HD for 2 of my TVs and hadn't put my 3rd TV on.

When I inquired about this, I was told I would have to pay an additional $149.00. I told him that I don't want this, and to cancel please. Well he put it through anyway and I was charged $156.00 for Dish and $236.00 for internet. To top it off, he hung up in my face.

I was promised a discount of $10.00 off a bill and for the following month, discounts would have brought my bill under $70.00. Now, the company is reneging on that statement and it appears that they are trying to get over, just like changing my programming package and I did not authorize.

Firstly, I did not subscribe to Starz and I was receiving it and for the duration of that my bill was over $80.00 once I complained about it. I was informed that Starz was free, yeah right. Then I see that my programs were changed without my consent. I had only inquired as to the issue and had I not noticed my bill increase (which I am sure I noticed it late), it would have continued and for my issues with that. I was offered $10.00 of the bill due in February and as stated, the following month would be $10.00 off for 6 months and $6.00 removed from the second DVR when I only have 1 but it may have been stated for the access too. Nonetheless, Dish is ripping the elderly off and I am sick of it.

My January bill was increased by 1 penny. I know this is an insignificant amount. However, when I called for an explanation, they could not show me where our legislators had passed increased state and local taxes. I figure they just added the penny which when added up among 13 million customers this would mean an increase monthly of $130,000.00.

I had started an account with Dish Network on January 2011 with a monthly bill of around $40. Without my authorization they had started to automatically charge me $94 from my bank account several months. When I discovered that today, I talked with a representative and with a supervisor. They refused to refund the difference and suggested to fix the mistake in the future. I asked them to give an access to make a complaint. They promised to send it by email but was never done. Now I don't know how to get my money that they unfairly charged.

On February 14, 2012 I went online to make my payment and the site flashed up a screen that said unable to complete at this time please try again later. I did try again and the same screen popped up with same error. At that time I went to area on their website that says If you have any technical problems let them know, so I did.

I then tried from my home later that day and it went through and I got a confirmation emailed to me that they got my payment. Imagine my surprise when on the 16th I went into my bank account and Dish Network took all three (3) payments out the same day! I immediately got online and had an online "chat" and the customer service rep assured me they were "very sorry" and filed paperwork to get it credited back to my account. I asked for and did not get a confirmation number from this rep; however, he assured me if I would receive this back into my account in 3-5 business days! Not!

As of today it has been six business days so I called and after almost 1 entire hour on phone (mostly on hold) I went through 3 people and was told the refund was on hold for 10 days and then it would be 3-5 business days after that! What the **. They did not have any authorization to take the money 3 times as I only got to authorize the completion of the payment one (1) time. I do understand mistakes happen; however, fix the error now! In the meantime I am out almost $200 and am through with this company! I have a name of Arvind ** at 1-303-942-8600 x ** to call if I need to. Not even an 800 number to call at no charge! He is going to send an email today to try to expedite the return of my money...asked him to let me know reply of email and guess what...it will be either next Monday or Tuesday at the earliest when he gets an answer on the email. Is this the stone age or what? I work daily with auto payments and have never seen it take this long to refund an error in payment even if the customer is the one who made it. Seems to me this is stealing. Surely there has to be some kind of action that will make a company be responsible for their errors!

I started my service about 1 and 1/2 years ago. At that time and a lot of time since, I have informed Dish that I am on Social Security and I receive my check on the 3rd of each month. My service has been shut off a dozen times because my bill comes due on first or second. Every time I have called, I have been told there is nothing they can do.

Today, I spoke with one representative and three supervisors with the last one telling me he is as high as it gets. Still, they are telling me there is nothing that can be done. I informed him the next time that my service was interrupted, I would be changing my service. I anticipate this will happen again next week. This is discrimination of the disabled in my opinion. I wish I could work and receive a paycheck every week. They knew this the day I started service this is not new.

I had a part time roommate named Michael **. He spent 90% of his time at my home and mentioned several times that he detested the reception of my old TV and antenna set up. He decided to have Dish Network do their thing and install their eyesore satellite on my (then) uncompromised roof. He ordered this product utilizing my address and personal information.

On 7/6/2010, without me being on premise of my address, Mr. ** had the Dish rep come to my home and install their product. I wasn't there, I saw no contract, I signed no contract, my name and address were placed on the contract merely as a place of service where the equipment was installed (without my authorization). Mr. **'s signature and initials are the only signatures and initials on the contract.

Mr. ** paid this account via his debit card or cash (which I'm still not sure of), for 6 months in advance for these services, meaning, I never received a bill until his funds and credit were exhausted. Dish screwed up that large, in advance payment and credited the funds to Mr. **'s current address on his (then) address on **.

Several months later, Mr. ** was banned from my residence on a permanent basis. Since it was detrimental separation for me to be in contact with him, I assumed he 'took care' of the Dish contract and I didn't understand why the satellite was not removed from my roof. I got service interruptions, but rarely noticed them, since I rarely watch TV. Once or twice, I made payment to Dish in the hopes that they would bill their contract holder, Michael **. When I realized that wasn't going to happen and me with no contact with Mr. ** whatsoever and no contract agreement with me and Dish, I called Dish to terminate the service, remove and return their products and make sure there were no further communications from me with Dish Network and Michael **.

I called Dish on 8/2/2011 and talked to a woman named Jody. She stated that I needed to order the "prepaid" boxes to be sent to my home and pack them according to the included instructions, otherwise, I would be charged for the receivers, remotes and sensors. When I asked her about the satellite on my roof, she told me to climb up to the dish and remove a specific part. I informed her that I am a 52 year old woman with serious health issues and this was not feasible or safe. She told me it was "okay to just send the boxes and remotes".

She then added that I was going to be responsible for paying a contract cancellation fee. I advised her that I had no contract with Dish network, but simply had my address used as an install, never received a contract, didn't pay for installation and never signed any agreement with them at all and in fact, had never received a copy of the original contract. I explained to Jody that contact with Mr. ** was compromising my safety. Jody advised me to send the equipment back so I wouldn't get charged for them on top of the cancellation fee and she would investigate and note her files of the details of our conversation.

The boxes arrived on 8/4/2011. I received email confirmation to disconnect. On 8/5/2011. I received the boxes and packed them as advised. I included a note with the shipped equipment that I was not to be billed the cancellation fee or the return equipment mailing fee (as was written in fine print on the packing instructions) of $15.00. I made it very specific (and have copies of my written request) to not charge me on an account I did not set up, authorize or involve myself with. Bear in mind, I still had not yet seen the original contract.

On 8/22, I finally received confirmation that Dish Network had received their equipment back in their possession. I thought that was the end of my Dish Network nightmare. I was very wrong.

On 9/1/2011, Dish Network, without authorization, without having any form of contract between me and their company, removed $210.00 from my bank account. Since I was unemployed at the time and finances were extremely tight, the $210.00 they removed created a shortage on my September 2011 mortgage payment.

I contacted my bank and was advised to attempt to work this issue with Dish. I then contacted Dish Network and spoke to 2 or 3 representatives, over a 3 hour period of time, to reverse the money they stole from me. I explained the situation, how their unauthorized removal of funds compromised my mortgage standing, who was the contract holder (Mr. **), an address of where to find him, and asked at least 4 times for any one of them to look at or produce the original contract, since I had never seen it.

Each representative argued with me, telling me that I needed to file a police report for ID theft (against someone that is already detrimental to my safety) or commanding that this disconnect fee is my responsibility. None of them offered to even glance at the original contract.

Finally (after 3.5 hours on the phone with Dish), I was transferred to Terry **, Customer Resolution Specialist. I again explained the situation and asked her to pull up the original contract. She did and confirmed that the only signature and initials on this contract were from Michael **. I asked her to send me a copy of this contract for my own records. I eventually was mailed and received the copy of the original contract and a letter from Ms. ** dated 8/29/2011. I again called my bank, filed a formal complaint for an unauthorized debit and was told that I had "done enough research". Because my bank was sympathetic to the hardship and potential detriment of credit with my 17 year mortgage lender, my bank forwarded me a credit of $210.00 so my mortgage payment could be satisfied on time.

Eventually, Dish Network refunded the $210.00 they stole from me so I could appease the outstanding credit the bank offered me and pay them back for their assistance in the matter. Again, I thought the situation was finished. Again, I was wrong.

On 2/17/2012, I received a letter from GC Services, a collection agency, stating that I now owe Dish Network $304.10. The notice states that they have not yet reported this to any credit bureaus but will do so if I don't pay this amount. Oddly, the letter also states that I still have the equipment in my possession! Even after 4 emails I received on cancellation of service, delivery of return boxes, tracking order and a confirmation of receiving the equipment! Even after Dish's own employee sent me a copy of the original contract showing I am not responsible. Even after stealing my money, then refunding it back to me via my bank account, Dish Network opted to list my name as account holder and attempt to extort invalidated funds, bad credit rating threats and incorrectly applied fees on me!

Again, after hours on the phone, returning equipment per their requirements, completed documents showing no liability, (finally) a copy of the original contract, now I am dealing with a collection agency on an account I've never been liable for!

Dish Network needs to be Dish-solved. They need to be sued on a grand basis. They need to refund the money that they have stolen from others such as me. Their "Customer Service" people need to take courses teaching them how to listen and research accounts before they steal money not due to them or ruin credit ratings. They need to be held accountable and compensate people like me that have spend many many hours on the phone trying to get someone to (at least) look at the original contract.

If there is an attorney that wishes to take on this case, I am more than willing to go that route. I have all the documentation needed that shows this "company" does not follow proper business protocols.

Also, since I (finally) got a copy of the original contract, their fine print states clearly that the account holder (aka the one signing the contract) is responsible for updating, removing and correctly having their 'dishes' re-installed, should a person move from original installation location (of course, with a fee to have the technician remove and install at a new address "correctly"). That is in a contract that I never agreed to, never signed for, and took months to review!

As it stands now, I am (again) dealing with a credit agency that has no original contract, is threatening to report this non-authored account as a bad debt, not to mention an eye-sore Dish satellite that will not only cost me to remove from my property but will also cost me to repair the damage that was done while installing. That doesn't even include the extensive wiring attached to it!

I still don't watch enough television to justify paying for any cable services, I'm happy with my little antennae TV. I don't go to movie theaters, rarely rent movies and simply can not believe how a company dealing with something so frivolous as television, has created such havoc in mine (and apparently everyone else's) life. Guaranteed, I will never have cable or any form of it and will completely do without, if Dish Network is even remotely involved.

Dish Network employees need to contact the IRS and local utility companies to learn customer service skills and contractual understanding. They keep coming back to taunt people they think they can bully. I am not one of them! For crying out loud, its flipping TV and Hulu is free, should I be so bored to indulge.

Seriously, if there are any attorneys out there, I have all the documentation you need to file suit. Lets go class action with punitive!

About a year ago, I was living with someone and we got Dish Network in my name. When I moved out, I went to an apartment building where I could not bring the Dish with me. My former roommate wanted to keep the service and agreed to make the payments (that part was my fault).

I allowed this to happen and everything was fine until suddenly my bank account was drained right before I was supposed to go on vacation. Something like $250 because my ex-roommate had stopped paying the bill. I got hold of Dish and they allowed me to continue the service and keep most of the $250. I allowed this because I did not have the money to pay for cancellation. My ex-roommate had apologized and agreed to make the payments again. Once again, this part was my mistake for trusting them.

Next thing you know a few months later in January, my account gets drained again. This time, it was for $250 for a cancellation fee. I called Dish and basically begged for help because my rent was late because of this. They agreed to refund the money and send me a paper bill instead. I was told by someone in their executive resolutions department that they would not draw out of my account again and that all I had to do was send money to pay the paper bill from now on. Of course as you know, it took five business days to get that money back and get my rent paid on time. As soon as the refund came back, my account was hit again a week later for $350 for equipment that had not been returned. Let me stress that nobody told me I had to return the equipment or they would take more money out. In fact, I was assured that no more money would come out at all. They said if I returned the equipment, I would save myself some money from the original bill.

I called them numerous times about this, dealt with about three different CSRs. One of them was just rude and actually ended up transferring me back to the main line. The other two assured me that the refund was being processed and apologized for the company's mistake.

Today I should have gotten the refund, and as it's only been a few days, I haven't been able to get off work to drop the equipment off to UPS. I called them and again received someone in executive resolutions that actually laughed at me at one point. I was counting on that refund and was promised it would be there by now.

I have no money to get to work or eat for the next week and a half. My car payment and rent payments are late and my bank account is completely drained of money. They refuse to refund the money until they receive the equipment now, even though I have been promised differently by multiple people that it would be given to me because of hardship. How can I be expected to pay them or get ahead when they continuously take money from my card? And how can i get a refund if I close it out? I just don't understand how they can repeatedly on recording promise me these things and then screw me over so badly. And how in the world can they freely draw money from my debit card? I even called my bank and they said there's absolutely nothing they can do to stop them from doing it.

Please, I feel like it's a futile cry but I need help. This is destroying my life literally. I am about to be evicted and my credit is being pummeled.

I subscribed to Dish on March 25, 2011. The representative needed a valid credit card to check and see if I was qualified to get Dish without a deposit. Per Dish, my credit was good. I should have caught on at that time but I didn't. You have to run a person's SSN in order to see how their credit is. They just wanted to know if the credit card I supplied them with had money on it. When the rep. told me I had to sign up for autopay, I told her to forget it. I didn't won't anybody pulling monies off my card before I knew what their service was like. She responded, "You don't have to, but you cannot get HBO free for the three months as advertised." I agreed. Now, it's coming up to my first year of service. I received two notices stating I must sign up for autopay by 2/20/2012 or be charged $10 for my HD free for life. The customer service rep. took over $45 off of my card when my balance was $34.47. I call that stealing. The rep works out of Ohio XG7 Susan. The dish is not to be trusted that's why I didn't want to autopay. Check your credit card statements!

I called in to question my bill and got unsatisfactory answers. I then decided to cancel my services and they told me that I would have to disconnect my equipment myself and ship it to them, but I tried to explain that I was disabled and unable to disconnect the equipment alone. The employee helping me got angry and hung up and cut my service off. This was all due to the fact that I tried to explain to her that I was disabled and unable to perform this task on my own and that I had no one that could help me with the matter. She told me that I would have to pay a $99 fee to have the company come to my house and disconnect the equipment for me because I told her I was disabled.

I signed on to a 2-year agreement being told the promotional first year price of $34.99, and then after the first year it would be $42.99. I used my husband's debit card to set up the account. For the first 4 months the price was as quoted. Then month number 5 the bill was for $47.99. When I called and questioned them, they said that the price of programming had gone up for packages starting with the silver package, which ironically is what we had. They offered me free Starz and Encore, which I refused but could do nothing about the pricing. Unhappy, I accepted that. Now, all the while our reception sucked, to say the least. We were constantly losing signal; sometimes partial, mostly complete loss. Again, "world class customer service" says if there is a storm within 15 miles of me, even though the sky is clear at my house, we could have service interruptions--nothing they could do about it.

Year 2 of contract rolls around and now instead of $47.99 we are up to $57.99 per month. I called yet again and asked how could the difference be so high? Now my account protection has expired at 6 extra dollars a month. Finally, in November of 2011, we had all we could take. That month's bill came and it now was $67.99, all the while there was a price freeze until 2013. I called and asked them, how much to pay out my contract, which was up in March 2012. $52.50 they say. When I called, which they insisted I do in order to close out the account, they refused to take the debit card payment from me because my name wasn't on the card. I spoke to supervisors and supervisors of supervisors for over 3 hours and they still refused to take the payment, even though this is the exact same card they took the initial payment to set the account up with. Finally around 6 pm. that evening, after my husband got home from work, he called and the payment was finally accepted.

We cancelled the account and they told him to check their website to see that it had been. So as he's looking, and on the phone with them, he sees there is a remaining balance of $19.05. He asks what that is. She says ignore that as it will be deleted. They send the box to return the receiver and we send it back. The clerk at the drop off says it's a paid label. We owe nothing. Never received or heard from Dish Network till now. Today (Feb. 21, 2012) we get a bill for $19.05. It took me over 2 hours to get through to billing, and once I was speaking to someone with the most broken English I ever heard. He tells me that that charge is for the label. I asked him why that wasn't added on to the final bill and his answer was he is only customer service, he does not cancel accounts so he does not know what any other departments might disclose. I asked, "So each department can say whatever they think might make the customer happy?" His answer was, "Well, ma'am, yes, that's how it works." I hung up and refuse to pay this bill. People, do not--I repeat--do not get suckered in to this racket. They will kiss your behind to get you as a customer, but once that happens they will stick it to you every chance they get. And might I add the channels are worthless. I may be paying more for my local cable, but at least I am paying for TV worth watching, not paid programming and church and shop at home channels.

I feel that I have been ripped off by Dish Network. If I didn't have to pay $300.00 to get out of this contract, I would cancel my contract in a heart beat. I have been paying a monthly fee to Dish Network for my television services. My normal bill is $39.54 a month.

On February 7, 2012, $129.42 was taken out of my checking account. I called the company and asked for a refund, because I had not authorized Dish Network to withdraw $129.42 from my checking account. I was told at that time that my money would be refunded. They owed me $89.88. Well, I did get a refund in the amount of $47.62 on February 13, 2012. So I called back to ask where the remainder of my money was and was told it would take another 5 business days to get the remainder, which in my estimation should have been $42.26.

Well, I called back today, February 20, to inquire where the remainder of my money was. I was told that they took and credited my money towards my next bill and that I wasn't due a further refund. I was also told that the reason they took my money was because I had their premium channels, and I was supposed to call in and cancel the channels. I explained that I had never asked for those channels and that no one ever told me that I had to call in to cancel. As a matter of fact, the young man who installed the dish never had a conversation with me. He came, installed, smoked cigarettes in his car a couple of times, came back in, and continued the installation.

Well, they are not going to refund the remainder of my money, but they did offer me some coupons. I would like a refund of my money; the amount they still owe me is $42.26. Is there anything that can be done to get my money back?

I am not a customer and no longer live at the billed address since last October. I was billed at account number **.

I have called 888 337-3474 as well as 800 333-3474. The recording says the account is invalid and I am unable to reach a person or supervisor. I do not owe anything and have never ordered DISH. Please respond to this email clearing up this matter and resend the bill with a 0 balance. I have already spent almost an hour on this issue. Thank you.

I was never quoted any shipping label fees. I want this bill credited to a zero balance.

I called about a $10.00 charge that was on my bill concerning something about being able to have movie channels on my account. I spoke to a girl named Raven and she told me that charge will be deleted and it never was. I would like to see my bills dating back to November of 2011. Account # **.

I called about the letter that came with my bill stating that the programming and services will be frozen until February 2013. My bill just went up the $20.00 that I was saving from the promotion that they offered. I am also looking for someone to come out with a program for seniors that are on a budget. We have to purchase the $250 package in order to get the less than 40 channels that we like. Why can't they come up with pick your programs package?

I tried to order Dish and was charged four times. I called back and the only thing they could do for me was to say they were sorry! Thanks for holding my money on my wife's birthday weekend. Please stay clear from this company. I recommend DirecTV.

On 11-09-2011, I was looking at my bank account. I noticed a charge for $60.99. In the subject area, it showed Debit Card withdraw and several numbers. Up to this point when I would see a charge for $24.99 from Dish, in the subject line it shows debit card auto/pay Dish Network. When I saw the Debit Card withdraw and the numbers, I felt that someone had stolen the debit card number, I did not authorize the $60.99. At this point, I contacted by bank and advised them of the problem. I had my debit card cancelled and a new card was generated for me. I received my new debit card within 7 days. I contacted Dish Network and explained the problem, the young lady I spoke to was very helpful and explained that my year contract for $24.99 had expired and the new charge would be $60.99. I explained that when I first saw the charge on my bank account, it did not indicate who was withdrawing the money, as it normally would, by saying Dish Network somewhere in the subject area. On 02-09-2012, I noticed my channel selection had changed. I contacted Dish and was advised that my service was cancelled, but I had a balance of $0.00. I was advised that Dish would not accept my debit card or any other debit card from me for 6 months.

I spoke to a supervisor who advised me that Dish would not except my debit card but would accept a check? It's the same account, Dish has taken payments from my account using the new debit card number in the months of December, January and February. So, because Dish removed money from my account and in the subject matter did not advise me who they were, I do not feel that because DISH made a mistake I am having to suffer from their mistake. The young lady I spoke to was helpful and was only doing her job, but Dish is wrong, I reacted as a responsible adult and had the account cancelled due to a charge I was not familiar with by DISH Network.

I am a disabled senor. Do not business with Dish Network. We told them we wanted to cancel our service and sent them the box and they took $600 out of our bank account. It was our rent money. We owed them $180; they would not terminate out service. For the last three months we told them we wanted to quit. We had them for over a year. They charge a fee for quitting and took out our rent money out of our bank account. Thieves. They did it without sending notice. A response from Dish Network: they took the money out of my debit card without notice. Our rent was due on the 4th. We have the equipment back. We have submitted a refund for the amount of $350.00. The $210.00 is for a cancellation fee for terminating the services before the contract was over. The refund may take 7-10 days.

Last January 2010, I had signed a two year contract with Dish Network. On the contract, I agreed and signed for the Premium 120. One year $24.99 and the second year $39.99 my account #**. I'm on auto direct payment with Dish Network, I'm on disability with my Lupus and Dept. of Treasury deposits my $698.00 on my card. When I received my transaction from my bank, I couldn't believe that Dish Network had taken out considerable amount of my disability money. I have unauthorized charges and been scammed. I was promised on contract that I have no added fees and they did this without my consent. When I called over 15 times and me sick, the men said in a very abrupt, rude attitude, "Ms. **, we can do whatever we want. We can add charges to your account". Is this legal?.

January 2012, Dish Network took out $36.89 as indicated on contract. Febuary 1 2012, $51.89. I did not rent movies, just the 120 premium. I called on Feb. 7th. He was rude and said Dish Network can add charges if they feel like it. This is not on my contract. When I politely asked to speak to a manager, the manager was rude and evasive, not cordial or compliant with my complaint. I need the $51.89 to be adjusted. Payment was to be $36.89, not 51.89. I'm sitting without heat and have to get to a disability office because of this illegal authorizations Dish Network did to me. This has caused me grief and suffering. On top of it all, the technician guy to put up my dish did not knock at my door, walked in the living room and proceeded to do his job. It scared the ** out of me. Not an apology. Please email back to me a confirmation email letting me know this has been adjusted back in to Chase debit card ending in **. Passcode is **.

Also, the $36.89 will resume back to its original price of $36.89. I pray this is resolved. I have no one else to turn to and looking on the complaint board with Dish Network. They are not professional and legitimate. They take advantage over the less fortunate. Thank you for your time and feedback.

I had poor service for 4 months out of 7. I cancelled dish because of this. I was assured that I would only lose service in extreme weather. I never knew that cloud cover was considered extreme. I wasn't told of the early termination fee. First, I was informed that I owed $297 plus shipping fees, then the price was $273, followed by $386, and then $284. I feel that it was breach of contract due to not upholding their end of the contract.

I was then informed that if I wanted the fee waived, I would have to have a tech come out to prove my service was poor. Of course, they never bothered to send a tech when I was having problems, instead they came up with excuses and kept saying that it looked clear to them and they didn't know why I was having issues.

Stay away from this company!

I signed up for service with Dish Network and they were supposed to charge me $55.99 a month for a year as stated on my receipt/contract. The first payment that came out was $126, and thereafter $90 or more since November of 2011. I called to cancel the services since the money they took out interfered with other bills that come out of my account and I was told that I would be charged an early termination charge plus extra fees and a bad credit report if I don't pay the charge.

I was told that I would receive a refund of $200.00 for pieces of equipment after being returned. I called in today to do as your compliance requests, and I was told that I had a pass due services balance, which is ridiculous. I was given at least 15 guarantees by supervisors (whom all gave me incorrect ID numbers) that I had no previous balance, and my refund would be processed after receipt.

But I have now received 15 different lies about why I have a past due balance and that it was "ceremoniously" deducted from a now past due balance. On top of that, they pinged an account that has been inactive for 7 months. It is very disheartening that a company would have a set of representatives that all have different views of a set of guidelines that you should have in place. Account representatives and supervisors providing half truths.

DISH is a joke. They have nothing on. And I can't get billing changed. It showed repeats, nothing new. What am I paying for? DISH is a joke.

I cancelled my account in November and the equipment was returned first week in December. Then, I received a bill for pay-per-view porn programs from June, 2011. I called customer service and inquired about the said charges and was advised that these programs were not charged before now because the home phone had been disconnected. This was a bald-faced lie! DISH network customer service representatives were of no help in reversing these charges and I would never recommend them to anyone. I read the numerous complaints about their unfair billing practices and hope that this serves as a warning to any future customers. Do not do business with this DISH network, they are crooks! Also, I was forced to give them one star, in reality, I would like to give them a zero.

They lied about the price. It was supposed to be like $34 a month, for a year. They took out payment from my account electronically. The price varied from $34 to $64. Anyway, they gave me HBO free for 3 months. It's such a rip off. I don't watch HBO. Anyway, they lied to me, and I want something done about it. My money back, or credit for the future, until my contract is up. I don't want any thing for free, I just want what they told me. I would like for my payments be looked at, then credit my over payments back to me. If I don't receive my demands, I will take further actions with the BBB. I overpaid for a year.

I canceled my contract with Dish Network after 23 days of service, and I was charged with a cancellation fee of $420.00. That money was pulled from my bank account without my consent. I called Dish Network to complain, and the rep said that I should have been informed that it was gonna be taken out of my account. I was not informed of it! Please help!

Thus far, I'm giving them one star. Can I give them less?

In setting an account up for my disabled sister (I stupidly recommended Dish), I checked a bill that was on auto pay and found a $6 per month 'protection fee'. I began checking all bills as far back as possible and it has been there for years. Sure, it's my fault I haven't checked the bill, but it doesn't mitigate the fact that they have billed a fee that was not on the original contract 6 years ago. The original program we were on had no 'protection' fee and no charges for service calls or shipping their fault equipment.

I asked for a refund of the $432. They said it was in the contract. I told them, "Fine, send me a copy of the contract." Well, two weeks later I get a call that they can't find the contract, so there's no refund. Huh? Obviously that 7-year legal retention requirement means nothing to them. They said since they couldn't find the contract, then the charges stand. I blew. That reminds me of the mess the mortgage industry has perpetrated. They are sloppy. They lose their legal documents, so automatically they 'win'? Really? Is it that easy to ** people?

Anyway, this is just a note to everyone out there to pay attention: If there is something on your bill that you did not authorize in writing, by signing a contract, then indeed, they cannot charge you. Check with your attorney. Dish is playing a nasty game and it would appear it's a global policy of theirs. I have a request into 'executive team' to see if they respond. I'll add to this once I hear from them. My attorney has been notified and he says that they must prove that I ordered it and approved the charge. Clearly they can't.

This company harassed and threatened me with 30-40 calls after giving final notice to discontinue service 45 days in advance. I did not want to sign a new contract and notified them I was ending service the 1st of November. The outstanding bill was $15 and by the time I returned the equipment and paid final bill plus shipping ( $45 paid online as promised) they were making mean, sarcastic calls saying I owed hundreds! The company is insane.

Problems with their department is none of the staff know what the rules/services are so they just cover up by getting angry and yelling! "Don't return the equipment you own it" the first person said, "return the equipment you thief haven't you read your contract?! " the next person said. " Where's our equipment? It's been a week and you haven't returned it!" Yes, I said I'm waiting for a handyman to climb the roof and uninstall it. Has it occurred to you I'm a disabled female senior and I might need help getting it off the roof? Are you always this rude to customers?" She hung up!

It was so unbelievable, like being in some horror movie, nothing would please them although I tried.

Whatever you do, don't give notice and better yet, use any other provider, their programming was so bad for the money unless buying the $120 month+ services. Most of their programming were paid advertising channels 50-75 stations. Looking online, I see peoples complaints about Dish are alarming for all levels of service.

There is something very seriously wrong with Dish Network's billing system. I signed a contract with Dish Network in either July or August of this year and soon moved to a new apartment. Unfortunately, there was no way for Dish Network to receive a viable signal at my new apartment. Upon my informing Dish that I had moved, they sent out their own representative who verified that no signal was possible due to the way my apartment faced and the numerous apartment buildings surrounding me. The worker informed me that he would notify Dish immediately that the contract needed to be broken through. No fault of my own and I would not be charged for any further services. I also soon after received an e-mail from Dish confirming this.

Next, I received a phone call from Dish letting me know that I had a $60+ credit and they would deduct the $15 mailing fee (for equipment I was to mail back to them) and refund the rest of the money to me (over $40). I mailed the equipment back immediately and sometime later received only a $21.99 refund. Weeks later, I suddenly got an additional bill (despite all the reassurance that there would be no further billing). Dish was now billing me $20 twice for a total of $40 for some unknown charges and then informing me that I still owed them $15.

On November 9th, 2011 at 9:15, I called and talked to numerous people and then to a supervisor Mac who read my account information and confirmed that I should not have been billed anything further and that in fact the rest of my refund would be on its way. I waited weeks for that refund and suddenly this week, I get a new bill in the mail for $15 for billing period 11/28/11 to 12/27/11. It appears that not only is Dish not returning the rest of my refund but are continuing to bill me $15 for each new 30 day period. I don't know how many hours customers have to spend on the phone trying to get Dish Network to correct their own billing systems.

I unbundled with AT&T once contract was over and went to be billed by Dish directly. They told me my credits would continue as promised and I have been on the phone with them daily. The online bill states one thing and then different the next day. I have wasted so much time on the phone with this company: it is terrible. Nobody notes anything! I have repeated my story to everyone and I'm sick of this. I do not like Dish and want to switch!

0 stars, but that is not a choice. Like some of the previous people I got fed up with the crappy service-storms, no signals/TV, for hours or days. They had to replace both of my receivers and cables. In less than 16 months, technicians would not show up on time, did not know what they were doing. I did not sign the 2 year contract and they were mad when I called them to cancel, as they had no legal recourse. I had cable re-installed the same day I cancelled Dish. I was told I was going to be clear on my acct. by Dish since I had been double billed, not to mention they charged me over $400 for one of the DVR receivers, which I now own but can't even sell for $200.

They said they would send me the box and shipping label to return the other equipment. I did and later, they sent me a bill for approximately $13, I guess they want me to pay the return shipping cost. Not! They should have said that when I called to cancel! They didn't! They sent a collection agency after me and Dish started calling me at least 2x a day. This is from the last 4 months as I cancelled this summer. I sent them a letter and copies of papers. They are a joke and a perfect example of crappy customer service from a major corporation.

I called billing on 11/26/11 at 15:53, to make payment arraignments. The bill was due on 11/27/11. We made arrangements with CSR Angelo to pay on 12/2/11. Angelo said there would be no interruption of service.

On 11/29/11, service was interrupted. At 19:45 hours, I called billing and spoke with CSR Dana, #AS6. She said there was no notes on account and they couldn't turn service back on. I asked to speak with a supervisor. At 19:56 hours spoke with CSS Marcela. She advised the same. No restoration of service w/o payment. Marcela said they don't offer payment arrangements on prepay accounts.

We want service restored, a letter of apology from Dish and credit to our account for period from 11/29/11 until 12/2/11 for loss of service.

If you had zero stars that is what I'd have marked. Same song and dance as the rest of you. Corporate theft at it's typical approach. At the end of my contract, I was fed up with them and did not re-sign. Now Dish Corp is trying to charge me a past due balance of $13.82. Funny thing is my package cost about 5 times that and was direct payment from my account. So where did they get $13.82?

On 11/8/11, I ordered Dish Network Satellite System and programing package. They had told me if I'm not happy with it I have 30 months to cancel. When ordering programing package, I was told that local/network channels were available to me, charge extra money. Error screen came on local channel. This went on for a day.

I called to cancel my subscription and was told that I would be charged a $420 cancellation fee. I told them to cancel my subscription and that I would get a lawyer. Upon reviewing our old checking account, my husband and I saw the automatic deduction from another account that had been taken out through the system without any type of notification what so ever. This caused our bank account overdraft fee of $53.00 plus $420.

Dish double billed me for HD for two years. When I found out, I was told that they could only credit me for one year over another year period that I stayed with them. They added and billed me for a protection plan without my consent. Now, to add insult to injury, they are making me pay to send their devices back. Why do I have to pay to return these? Send out a technician or pay for the return yourself, Dish!

My rating for them is less than no stars. DISH Network is harsh and punitive to its customer base. I cancelled my contract early knowing full well I would incur a hefty penalty fee of $267.89 for doing that. This is harsh and punitive, but I agreed to this at the front end. When they asked me to return equipment that was installed by them on my second story roof, I told them no since I'm old, live alone, and can't climb 20-foot ladders, so they said "never mind." This company is huckstering, secretive, punitive, uncompromising, and unfair unless it serves them to be otherwise. I will never return to this company. To stop my services, I am being penalized $267.89, plus $30 for reversed credits, plus $15 to ship their equipment back to them for a total of $312.89 - all on electronic debit - and they hold your card information on file for years.

I fulfilled my contract with DISH. I called to cancel my service and was told that they needed me to get the thing out of the dish and return it. I told them that I will not go on my roof; if you want it, come and get it. She said, "Fine, we will waive that." She then said that they would send me boxes and it would cost me $16 per box to send back the equipment. I protested this, stating that I did not recall anywhere in my contract agreeing to pay to ship the equipment back. She again agreed to waive the fee.

Later, when the boxes are arriving, they send me an email telling me that I will be charged (they will debit my charge card which they have on file) if I choose to use their mailing labels which are on the boxes. I replied to the email saying that I will not--these fees were waived. But I could not get a response from them acknowledging this.

They also sent me another bill after the cancellation (prior to the boxes ) for $6 and some change. I phoned to ask what was this for, and I was told to "just disregard this." It seems to me that they try to get money out of you in every way, will tell you what you want to hear when you protest, and then just take your money out of your account! Well, as it turns out, we stayed with them at no contract and a $5 per month fee reduction for six months. So, I still have the boxes. I guess I will have to deal with that again down the road.

I had called them all irate when they increased my rate about six months into service and the guy told me, "I am shipping you the boxes right now." He told me that I could send my equipment back. He did not try to work with me as a customer at all and couldn't care less about my issues. Now, I see that many others have had the same experiences.

I called to downsize my programing. In September, I was gone out of town. I came back after 26 days. When I turned on my TV, the programing was not removed. I called back in October 3. I asked them why it was not removed. Then, they said that they don't have any notes that it was called. Now after talking to them 20 minutes as they removed the programing, they forced me to buy the programing which I don't want. If I don't want that, I have to pay $10 extra fee for international programing. I asked them to cancel the service. The rep explained to me that I have to pay them $22. I called today to cancel my service. It jumped to $160.00 because I emailed corporate to provide me a copy of those fee approvals. Now they are giving me the runaround. Please help me.

I am like so many others, who will rate 0, if it were a choice. Come on Dish Network, I cancel my service and they tell me that I have to send back my (2) dishes. They say that they are going to charge me $16.00 to send them back. I refused saying that they installed them at the top of the house so they should come and get it. I argue for awhile and then she says that I won't have to pay it. I send the units back and think it is done. Then I start receiving letters saying, "please come back" seems like every day. I just started throwing everything away. Then, I get a phone call from them saying that they are a collection agency for Dish Network. I tell her they must not have cut it off and she said that it was for shipping 2 units back at $16.00 plus tax.

I come to find out that I was paying premium protection and you are not supposed to pay the ship back fee. I believe that people need to be aware that Dish Network does not come and remove the equipment. You climb up the roof and remove and then pay to ship back. They should pick it up, especially when they have customers that have been paying $88.00 a month for 10 years+.

It seems to me that we all have the same problem--bait and switch. I was told that I was getting Dish for $24.99 a month-- that was OK. Then I was told it would increase to $6.00 for the service of equipment, which totals to $31.80 with taxes. Now at the end of November, the guy told me that it's going up to $54.00 because the year is up. How about my signing up for lock in for $24.99 until 2013 (ha-ha)? The guy on the phone from the executive office said that I was misinformed. I will be in touch with my local attorney general. I advise all to do the same because this is one sneaky company. Let's file a class action lawsuit, and give Dish a taste of what they gave us, but ours will be the truth. He said the guy who came made me sign a contract and it said that the price will increase. All that the guy said was "sign here" for me the equipment to be, and that it's free installation. They all lie at Dish.

I picked up the $24.99 package that would be locked in for one year and then would go up $15 for the next year. To get the plan, we had to sign up for automatic deduction from my checking account. When the unit was installed, they told us we were getting HBO and some other services for free for the first 3 months. But they said that we would have to cancel or it would be added to our bill (we did cancel). The only thing we added was the PVR option to be able to record video at an additional $6. Everything was fine for the first 4 months. My account was drafted $34 (don't forget the tax man). After 5 months, we went up to $39. Months 6-9 went up to $46 and month 10 was at $47. It's starting to get out of hand 2 more months. And the scheduled $15 increase will go into effect. Call me old fashioned, but we agreed to a price structure. And I gave them the right to debit my account $34 a month for 12 months. I have been taken advantage of bottom line.

I called the company about the problem. They said they added $6 for a "protection plan" and something else (could not understand the thick accent). She said this was automatic after 6 months, unless I called to cancel. The problem with this type of add on is that I have no clue that I have it. There was no paperwork stating what I get out of it or even how to use it (what's next?). After a long discussion with a representative and a firm resolution to cancel the "protection plan", she informed me the cost would now be $51 a month. My math may not be that good, but it's better than that. My bill should go down, not up. She told me I was not considering taxes. I told her I was only looking at what was taken out of my account every month, once again bottom line.

Companies like this should not be allowed to access an individual's checking account, with a proven history of deceptive practices. In one hand, they show you a fixed price for 12 months. But the hand behind their back is full of intangible, meaningless, undisclosed, and deceptive automatic options that will go into effect if you don't call to cancel. This is theft.

DISH will not match DirecTV's pricing. Based on subscribers feedback, DirecTV reduced the cost of the Rugby World Cup Pay Per View events. The standard definition now starts at $12.95 per match and high definition starts at $14.95. I contacted DISH network and they refused to match this price. DISH will continue to charge $24.95 PPV event.

For the third time, Dish Network debited themselves 2 payments from my debit card. They totally screwed up my budget. I had to do without thyroid medicine all week, because when I went to buy it, the money wasn't there. I have been calling everyday, trying to get the money put back. Everyday I get a new line of ** but it still shows on my account. The last guy told me to just be patient, and rest assured the money would be given back eventually. I don't understand how and why they can't keep Hutton away with stealing money from me. They ate not even on auto pay where they may have self debiting privileges.

This is concerning a very disturbing incident that occurred recently, involving my account. On Sunday, Oct. 2nd your company, without notice, withdrew $300 from my bank account. I will give you a brief summary of the events leading up to this incident first, then continue with my concern.

I had an account with your company, and in December of 2010 we moved from our residence in Ranger, Texas to an apartment complex in Eastland, Texas. When we moved I contacted you to transfer our service to the new place. However, at that time I was told by your representative that you could not service the apartment complex. I said I wanted to terminate the service but was told I had a contract so had to honor it even though your service was not available where we were living. Which, of course, is a very disturbing policy. Nonetheless, much to my discern, I agreed to send back one of the receivers and keep the other two, and pay a rate of $9.99 a month until we either honored the contract terms or moved to a place where the service was available.

In June of 2011, I received an empty box in which to return the receiver. I packed what I thought was the correct receiver in the box and returned it in the beginning of July as instructed.

Since then, I received statements from you in June, July, August and September 2011. The statement dated June 5th was for $14.21. The statement dated July 5th was for -$1.93. The statement dated August 5th was for $8.83. The statement dated September 5th was for $19.59. I would especially like to point out that at no time was there anything on my statement reflecting a $300 charge if the equipment was not returned. It is very important to note that, since in the online conversation I had with your Executive Resolution department, Kelly **, she clearly stated (which you can verify upon reviewing your records) your September statement showed the $300 charge. First lie.

During this entire online chat with two representatives, it was said many, many times that, and I quote "the reason you got the $300 charge on your bank account is because you did not return the receiver". At the time, as you can also see, I questioned not so much the fact that supposedly the agreement I signed gave them permission to do such, but the fact that they a) kept repeating that I didn't return the equipment and needed to find the tracking number, when I had indeed returned it and b) that you took money out of my account four months after I supposedly didn't return the equipment without any notification or effort on your part to contact me and let me know the equipment hadn't been received. This would have easily given me the opportunity to prove that it had been returned and no money would have been, very unethically, removed from my account. By the way, I Googled your company online and saw that this is a common complaint from hundreds of your customers. Food for thought.

After you representative refused to address my concern (as, again you can see in the transcript) and effectively just cut me off, I again went on to the chat and spoke to another person.

Please take special notice of the bolded text. I was told previously, repeatedly by the other representatives, that the reason I was charged was because I did not return the equipment (lie #2). Yet as you can clearly see above, this representative stated that they did indeed get my shipment, it was just the wrong one.

Perhaps you can now see why I find this whole situation extremely disturbing, and I have filed a complaint with both the FCC and the Consumer Affairs agencies. In summary, not only did you, if not illegally, at least highly unethically, and inappropriately accessed my bank account for a $300 charge, your representatives were dishonest and obviously were highly ineffective in correctly explaining the reason. Now you expect me to wait 7-10 days for a box to return the equipment, plus the x number of days it will take for that shipment to get to you, plus the x number of days I expect it will take your company to put my money back in the bank.

Here is my suggested solution: Send the box priority mail, pay shipping for priority mail, and return the money to my account immediately upon receipt of the equipment (although, under the circumstances I would expect it to be done now). All of this process should not take more than 3-5 days. I would also expect you to look into dissolving my contract with your company, without cost and as soon as possible.

I hope to hear from you soon regarding this matter.

I have been without properly working service since the 11th of October and all that is taken off my bill is $23.00. Someone tried to tell me that it was three weeks taken off my bill. How is that when my bill is $98.00? I still haven't gotten the problem fixed until supposedly the 30th. Also, your game service freezes up the TVs. If there is a problem with the gaming software, don't you think you should notify your customers? After all, we are paying for a working service.

Dish Network advertisement stated to sign up with them and for one year, there wouldn't be any increases in rates. Well, I'm not even 6 months into the contract but my rate increases as well as losing my local signals for two weeks due to contracting issues with the local channels. Now, they didn't give us credit for that mess which we, the paying customers, didn't have any voice. Now 12 months later, my cost increased again due to a $20 credit of services for the next 12 months. Now it hasn't been 12 months and they told me I'd owe more now if I cancel my subscription. The company I feel is fraudulent in the advertisement because they are still advertising for the initial rate I signed up for, however, they've increased my rate because they say it's no longer available. Either I can't understand the English of this company or they are using bait and switch tactics with would-be consumers.

From the moment, they contacted me, I have been told nothing but lies; beginning with no hidden charges raised plan charges, they took money that was unauthorized from my account month after month and they claim no responsibility for the problems stemming from third party affiliates (people who subcontract for them), the very representatives that sell you Dish Network are subcontractors of Dish Network.

Yet, Dish told me that they cannot control them, or make them do anything (e.g. make reimbursements and et cetera). You will be in for the biggest aggravation of your life, joining up with this company-- I warn you. Once you give them your account number, it's done. I highly advise you to tell your bank specifically to never to pay them more than a certain agreed amount monthly, according to your agreement made by phone. Record your conversation with Dish on the phone. It probably won't help, but just for your own record and peace of mind that you're not crazy!

They will screw up your bank account, if you're not overflowing in money. They put freezes on your account until their money is paid first, in case you have overdrawn at the time payment is due. So, any money put in your account goes directly to them. My biggest complaint was when they disconnected my services for being late, though I tried to call them before the deadline to make payment arrangement, yet my services were still cut.

When going over the bill of what it would take to get back on, including the fee for next month's bill included, the representative while itemizing the charges mentioned that, in January of that year, I had upgraded to the gold plan from the original silver that I had been on, that I had ordered the sports package as well, adding an additional $20 (plus fees taxes etc). I told her that I never ordered either of those changes, and I'm the only one authorized to make changes on my bill. When asked who authorized it, she couldn't tell me anything, nor did she understand, or know how it happened.

I then told her to make the corrections, and credit me back the difference for the overcharges from January. She checked with the supervisor, and told me that he said it had been too long, and no credit would be issued. Then she said that if I didn't pay the balance by a certain date, they would have boxes sent so that I can return equipment. The boxes came along with the UPS people three days in a row (waste of their time). I wasn't about to ship back one damn thing.

They overcharged me by over $289 in services that I had not agreed to. It was about the same cost of their equipment, so we were even, as far as I was concerned. Plus the DVR is a handy little item; we were able to watch everything we had recorded previously, plus it worked on channels that they couldn't remove or control. My bank account got all screwed up by them, and I never put another dime back into it-- knowing they were going to hijack it. Eventually, my bank closed the account due to inactivity--good!

People, in order to get the last word in on these thieves, simply close your account. Don't send them their equipment, and they won't be able to charge you for it. If your credit is a concern to you (Mine isn't, I don't apply for credit. We pay cash usually, if we want or need something.), then you might run into problems. You will be taken for hundreds of dollars in bogus fees and charges that you will never get back, no matter how hard you cry. Don't let them win. Take back control-- they stole from you. I hope you take my sincere and truthful advice.

I dealt with a Dish Network rep. I told the rep that I needed the payment to be delayed for insufficient funds. He assured me that the payment would not be taken out for two weeks. Still, they took out the payment that day and now my bank account is negative.

The very first day our color on our TV was not correct, the installer said it was our television. We watched a DVD and the color was fine, so it is the way the receiver is hooked up. The receiver goes out for no reason, it's not even raining. We had to call and have the receiver reset due to a storm. I have been overcharged for 3 months, having to contact Dish to refund my money. I have only been a Dish customer for 4 months.

They are trying to charge ETF fees because we cancelled our subscription due to spotty reception, or non-existent reception. We called twice and were given instructions to unplug our receiver and then plug it in again. This worked maybe once and we continued to have service disruptions. No one ever came out to see what the problem was. When we called to see why, they said we had to pay to have a technician come out.

I was very unhappy with my experience with Dish Network.

They were going to charge my credit card $300.00 dollars over a broken receiver box. They sent me a call tag and a box to send it back and I did what they said. They didn't get the return box. I spoke to **, the supervisor, who refused to help me and wouldn't get me to speak with anyone from the corporate office. He said that no one is higher than him and that he will not give me the tracking number. I am very unhappy with how I was treated. I am a customer who should be treated well. This is no way to run a business nor to talk to a customer.

On August 21, 2011 at 9:20 pm, I received a call from 760-705-8888 saying he is from Dish Network. He said that our satellite position was changing and our equipment needed to be upgraded. He verified that he is from Dish Network by repeating my programming, last 4 digits of my credit card, and my last billing statement. He said he is calling from India. And he had an accent. He wanted the full credit card number, so that he can charge $1 before the new equipment can be sent. I told him that I needed to talk to Dish Network to confirm that this is true. When I called Dish Network on my other line, he hung up. A few hours later, I receives an email from my credit card company that there has been suspicious activity on my card. I called them. They said that there were 3 charges totaling $2,357 paid to Dish Network. I told them that this is fraud and to reverse these charges.

The next morning, I received an email from Dish Network stating that my email address has been changed. I immediately called Dish and told them that I never changed this, and there has been fraudulent activity going on with my account. They looked over and said that several pay-per-view programming packages have been ordered through my account (I never imagined pay-per-view can cost this much!). Dish network agreed to reverse the charges and purge my online account. My credit card company cancelled my card and issued a new one.

Two weeks later, my Dish Network account was disconnected. I called and they said that there were pending charges on my account. They refunded only $2,042 of the $2,357 charged to my credit card (the credit card company paid them back since they already reversed the earlier charges of $2,357). I called Dish Network again. After two hours, they agreed to refund the remainder. A week later, my account was disconnected again saying that I have pending charges. I had already switched to paper statement. I told them that I would not pay a cent through credit card until I receive a statement by mail. I don't have any service now and I am still waiting for the paper statement. I hold Dish Network grossly negligent in leaking my information to scammers and then canceling my service without my notice. I am looking at legal options for lost time and pain caused to me by Dish Network!

I had Dish Network through a bundle with AT&T, back in around 2007 or so. I moved, by the end of July 2008 and disconnected the services with AT&T. AT&T informed me that I had to call Dish and I did. An empty box was sent to me and I returned the units.

A month later, I received my final bill from AT&T with no issues. Apparently, AT&T ended their agreement in 2010 and received a list of their customers. All of a sudden, after two years of not having the service or even live in the same state were the service was previously connected, I received a letter stating that they will bill me directly, from now on. I called and informed them that I have not had the service for two years and they stated that they show that I have. If I did, who has been paying for it all this time and without the boxes, I asked. They said they would investigate.

A few days later, I received their bill and I called again. I had to go through the whole story and they said they would investigate. I have send numerous emails, and made many calls, with no solution. Then I received a call from a collector, in Jan 2011 and I explain the same. I did not hear from them again, until a few days ago were I received a bill.

These are harassments and without reasons. It is clearly a mistake from their part and Dish Network would not resolve this situation.

I had Dish for over a year. I bought a new TV, so we had to get a regular box to use the TV that we moved into the room, an older plasma. When I called, I was never advised that it would extend the contract for an additional 2 years. We got a way better deal from TWC. I called and spoke to a guy (didn't get his name or ID #). I found out that he didn't note the account, but I was told that the cancellation fee would be $75.00. Upon getting TWC installed, I had to contact Dish to cancel services. I was then told that the cancellation would be $190.00, and the reason was the additional box we got. To add insult to injury, they automatically debited my bank account.

Then, during the time I had dish, I ordered a part and was charged $25.00. It was not what I wanted. I requested a call tag but never got it, so I called back to find out where it was. They told me that it was 31 days and they do not take returns after 30 days, so I am stuck with a $25.00 part because they didn't send me a label. Then, they sent me boxes to ship my boxes back and I sent them out. Now, I find out that I am being charged $15.00 per box for shipping; another thing that I have never been told of. This gal, Denise, told me that everyone is advised - not. No one ever advised me about the contract or the shipping charges. I am **.

I was a customer of DISH Network (satellite) for approximately ten years. I have had numerous problems with my reception so I had them come to my home. They indicated that one of the first problems was that the DISH itself was to be mounted with four bolts--it was not, it was mounted with only two bolts--therefore, it was improperly installed. The problem was hardly resolved. The minute it rained, I would have no reception; therefore, no cable. They came to my home again to try and resolve the problem. I was informed that because of the location, this was the only place that the actual satellite could be placed, leaving me with an extremely poor reception and poor service, which I have put-up with for so many years.

Approximately four months ago, I had my cable upgraded for HD due to my television, thinking and hoping that this may resolve my reception problems. However, after four months of bad or no service, I cancelled my entire account with DISH Network. I am being charged a $200.00 cancellation fee. When I phoned and cancelled, I was informed that they would not make an automatic deduction from my checking account as I have cancelled and no longer a customer of DISH Network. They indicated to me that they would mail the $200 invoice.

On or about 06 Sept 11, I received a notice from DISH Network indicating that they would be taking $200 from my checking account. I called them on 09 Sept 11 asking them if they would please mail the invoice instead, as it will overdraw my account (causing excessive overdraft fees which would hurt my credit). They said no and insisted that they would be taking my money from my account. At this point, I feel they are not willing to work with me on this particular matter. I asked if they would go outside the box and simply mail the bill. I would pay them in just a few monthly installments. Again, I was told no.

I have been a long time customer of DISH Network and I estimate that I have paid them close to $7,500. I am not disputing the $200 cancellation fee, I am simply asking that they don't take money out of my account at this time. I checked with my bank and I was told that if I were to stop that payment, it would cost me $33. That being said, DISH would then forward me to collections, causing my credit to be totally ruined. I feel that DISH Network is not willing to work with the consumer in order to protect the consumer's credit record. I feel that their policy is to not assist the consumer in any way, shape or form. The fact that they are not willing to even work with the consumer, who has been a loyal customer (even with bad service) for over ten years, shows how little concern they have for the hard working consumer.

We thought that Dish Network was going to be better than DirecTV; turns out that they're just as bad. They will suck you in with promises of great rates and then continue to increase them over the term of your contract. I called in March because my bill had increased and was told that my bill would not change again until 2013 (this month, it increased by $16.98). I was told that their "introductory offer" came to an end and that Raffy gave me the wrong information. What he obviously gave me was intentional misleading information. They rope you into a 2-year contract and then increase your fees and tell you that you have to pay a $200+ cancellation fee if you cancel early. I will cancel the minute I can without paying them another dime and customer service could not care less.

I cancelled DISH because I was moving to an apartment that required rental insurance. DISH told me what box to return and sent me a box to return the item, which I did. Afterwards, I received several phone calls and a bill for the receiver I mailed. I proved that I mailed it with a tracking number from UPS. They then sent me a bill for $75+ for a receiver that was never returned. I phoned and they said that the number of the receiver returned was the one I owned and that the one they needed was the receiver still being leased. I explained that their customer service rep was the one who gave me the number of the box to return. They sent another box and I returned both receivers I had through UPS back to them.

Dish Network charged my credit card twice the same day; one charge was for $350.00, the other charge $250.00. I immediately went to my bank and called Dish Network there so that the branch manager could hear my conversation. I asked to speak to a supervisor and when I spoke with her, she told me the fee was for equipment not returned. I told her that I did return the equipment and I have the receipt. So she told me that my money will be refunded to my account when they receive it. Well Sept. 2, 2011, they sent me an email stating the equipment was returned but when I called them back, another supervisor told me that what the other supervisor said was not valid even though it was verbal and that I will only receive $117.00 back because I signed a 2-year contract. So I have been lied to and deceived by Dish Network. I'm working with my bank now and she filed a dispute with this company. So I am still waiting. I also contacted an attorney.

I would like to warn anyone who is planning on signing up with Dish Network. Not a single person I talked to was able to give me correct information. I was promised that I could get TV and internet in the house that I'm going to move into. After 2 or 3 hours working with a representative, she informed me that she forgot to setup the internet plan. She then made it very clear that it was time for her to go home and told me to call the Dish Network customer service. The phone call informed me that the internet wouldn't work in that area. The whole point was for me to get a bundle so I proceeded to cancel my account. The lady on the phone said I would get a phone call within two hours. Two hours later, nothing. I called three other times to cancel my account yet, my card was still charged and now I have to wait 3-5 business days to get the money back into my account. Take note that I'm a college student who doesn't have $130 to just throw around. Now, I'm broke with no gas and a negative charge on my card. I also tried to talk to a supervisor but after putting me on hold for 10 minutes, they hang up on me.

Charges went from $84.27 to $91.20. I called a representative to ask what the increase is and I was told that all the charges were the same as last month but the taxes increased from $8.28 to $15.21. The rep said that Dish is not in control of taxes. I responded, "You must be capable of calculating taxes, please explain the increase to me!". She was not able to give an answer, just repeated again that they are not responsible for the taxes charged.

I work for a business and I own my own business. I know that when you collect taxes, you must calculate the amount of state and county taxes and collect this. Then you pay the sum of these amounts collected from all of your clients to the tax authorities on a quarterly basis. It can't be a mystery why the taxes collected nearly doubled from $8.28 to $15.21! I am a returning customer to Dish. About 5 years ago, I canceled my contract with Dish and switched to cable (Brighthouse). The reason I changed was the forever increasing rates. About 14 months ago, I switched back to Dish. I was already upset when my bill increased from $63 to over $80 earlier this year.

My overall experience is 0, just for the record. We moved, so I canceled services with Dish Network. I was told that they would send me a box with labels to return certain equipment, which I did. Then a month later, I received a bill for $16.20 for shipping.

When I called and spoke with Marco, he explained that this was for the cost of the shipping labels. When I explained to him that that was a ridiculous charge, he eventually told me that he would have the charges waived.

Now, fast forward one more month, I received another bill for $16.20. I once again called on this ridiculous charge, once again asked to speak with a supervisor who told me that they would not waive the charge. And that if I did not pay, I would be turned over to a collection agency. When I asked to speak with someone higher up, I was told that she was as high as it went.

I then asked her if I there was anyone on the customer's side concerning this and I was told "No." Here's my issue: I returned the equipment exactly like they asked me to, in the box they sent me, safe and sound. I was not made aware of charges and assumed that since they sent me the labels they were already paid for and simply a part of good customer service.

Wrong! I was told that if I did not pay this bill, there could be serious consequences for my credit. Talk about threatening! All for $16.20. I continued to ask to speak with someone else and was told that I could write to feedback@customermail.dishnetwork.com. I was unable to access a place in which I could write a formal complaint.

I am not sure where to go from here, but I think this is an unfair charge from a company that I had services with for 4 years. I was never late on payments nor did I ever ask or demand anything. I put up with the lousy service and channel choices because it was my only option as I lived in the middle of nowhere. This charge should not only be removed from my account, but no one else should ever be charged this ridiculous shipping charge again. Thank you!

I signed up for the top 200 plan over the phone. The sales representative just told me how much it was and it was for two years. I was never told that it would only be $54.00 a month for twelve months and the other twelve months would be $72.00 before tax. They never told me that my account was a month to month service.

I want to cancel the account due to being misled and it would be $300.00. Also we are moving and the moving fee will be a one-time fee of $150.00. The representatives are not very helpful and I had to call five times to get all this information. Do not use Dish network.

I was charged fees for early disconnection when we moved. I was not able to have Dish on building etc. Also, I told them not to take any money out of my bank. They did anyway. I lived in Idaho. Early disconnection fees are illegal. But they told me I signed a Colorado contract. So, Idaho law was not valid! They kept my credit card on file. They charged me without notifying me. Now, they want more money. Dish network company's rating is below zero.

I had Dish Network to install my dish on 7/27/11. My landlord stated that the technician removed a piece of siding near the gutter when he installed the dish and anticipates that it will cost $150.00 to replace. I called the several million 800 numbers that Dish Network has and I was hung up on repeatedly, transferred to none-working numbers and constantly given none-working numbers to call. I provided the tech's name, ID number and van number. These ** stated that he was a retailer and not employed with their company.

I called several more times and asked for the number to the department that handles "damages". The representative stated that he would transfer me. When I asked for the number, he stated that there was no number and he would just have to transfer me. What kind of ** is this? I called back yet again and when the rep put me on hold, there was nothing but dead air. Dish Network has more 800 numbers than one company should be allowed and the customer service behavior is unacceptable. It's almost like they were trained to exhibit such behavior when they're hired, I filed a complaint with the Better Business Bureau and contacted their corporate office. This is so sad that people start businesses, exude unethical business practices and the consumer is the one that suffers all of the consequences. I hate I ever signed up for this **, and if there is a class action lawsuit that follows, I will definitely be on board. What is happening in America?

I took the 2 year contract in order to get more stations. And then, they gave me the 3 movie stations for free for three months. All of this was $29.99. Immediately, they changed what stations were available for my package. I had to upgrade, now at $44.95. At the end of three months, I got a bill for about $80. I called and cancelled the movie channels. My new bill is now at $59.95. But that's not all! Now, the main channel I wanted, INSP, is no longer available on Dish. They don't even tell you. They just take over the station and name it Dish. And it plays things that you are already receiving on the other channels. This is absurd! When you take a contract with Dish, the only one under contract is you!

Dish Network customer service is awful. I called one day and got one bit of information. I called the next and it's a new story. My brother had Dish and he passed away. Originally, they told us to send a death certificate and that it could take 2-3 months before they could stop the auto pay. So, I went on line and set up an account and cancelled auto pay to stop those payments myself.

After they received the death certificate, we've been told they'd send boxes for the equipment return and yet they never came - one stupid story after another. Finally today, I was told that he owned the equipment and they didn't want it back.

I asked for a letter releasing us of any future cost or claims against the account. They don't do this, I was told. He said that he made a note in the account and gave me his operator number. So, I recorded the time and date along with his name.

I'm not holding my breath that this is resolved. I don't trust this company at all. I would never use Dish, even if they gave it to me free for 24 months! This is awful!

Thanks for letting me go off and rant!

I started getting phone calls about somebody else's bill 36 days ago. I called Dish Network upon getting the first phone call and advised them that they had the wrong number. At that point, they told me I would be taken out of their system.

Well, 35 days later, I continue to receive phone calls—one at 9 a.m. and another at 4 p.m. I have talked to several supervisors but nothing changes. Yesterday, they kept dropping my calls and putting me on hold without getting back to me. They would not let me talk to any of their supervisors. Today, I called again only to be given the run around. Please make this stop!

I signed up for a package deal offered by DISH for $24.99/month which included Internet and phone. I was charged the normal rate for two months but after that, they started charging me for $53.99. I argue with them online every month and now, they are threatening me with collections, saying that they'll shut me off (installation date was 24 Nov 2010). Can I cancel this ** so I don't have to deal with it? I would have gone with Direct TV but it was not offered as part of the package.

We signed up at the local fair to switch from Comcast to Dish Network. They quoted and we talked but when they came to install it, it was not what they told us. They wanted us to pay for a 4th HD that they told us they would put in for free. They were rude and after talking to Anna ** and the manager, we decided to cancel for my husband finally said that they were not doing what they had quoted. When they wrote the paper work up, they told us it was one way and then changed what they had put down. They gave us a promotional gift, which broke before it was even used. And now they want us to pay $150.00.

We could not get them to understand what we were trying to say either, they seen it their way or nothing. Finally my husband hung up! This has put a bad feeling in our mouth for anything to do with Dish Network, and we were ready to change. We don't feel that we can trust their representative and we will be a lot more careful in the future.

I was sold a service that was to be turned off and back on based on time spent at my home. The person at Dish that set this up said, "When you don't need one month just don't pay that month. When you need it started, just call and pay that month."

First time I wanted the service stopped, I didn't pay that month. Even without payment, they left it on for 2 more months and wanted full payment to reconnect. I paid it and said this isn't going to work. They said we can set it up so you pay $5 a month when you don't use it. I agreed, but was upset that without payment they would continue the service and just run the bill up.

They now have done it again and they won't disconnect the service without paying $163 more for service I didn't use. I was not told that I never had to call. I just don't pay those months that service wasn't needed. I do not ever, intend to pay them. Caution when dealing with Dish TV, they just want to sign you up at any cost.

I received a flier from DISH Network day before yesterday in which I am charged $949.00 for an equipment that I have already returned to them, in their own labeled boxes. My cable service had been shut off previous to their receipt of the said equipment for non - payment (said payment arrived on time every month).

Dish Network can't wait to get you on a contract so they can raise your rate and charge you for movies you did not rent. They promised me free movies instead of reducing my bill for bogus charges on movies we never rented and then they turned around and charged us for the movies that were to be free. I had a bundled package with Centurylink, what a disaster! Both Centurylink and Dish blamed each other for all the problems and after hours spent on the phone nothing was ever resolved. Don't worry they will turn you over to collections and ruin your good credit with their B.S. charges! My advice is to steer clear of these rip-off artists and don't sign any contract for anything if it's not a solid prepaid setup, don't do it. You will regret it.

After seeing many advertisements for Dish, we decided in January to call them and, if it was a good deal, we would sign up for it. The representative stated the package we were interested in would be a price of $49.97 (service and taxes) each month for 1 year with 3 months free HBO and Showtime, HD for life and free DVR if we wanted it. We declined the DVR. To receive this price guarantee, we had to sign a 2-year contract at the end of the first year, the price would return to normal pricing of $59.99 plus taxes.

After many questions and multiple times asking this person what the bottom line price would be (I needed to know exactly what would be coming out of my checkbook each month), she never wavered on the price of $49.97. She told me many times that it was going to be the only price I would see come out of my checkbook each month. I was on the phone with her for over 45 minutes. I explained fully we are on a fixed income and could not have surprises when it came to our money. She assured me again that that would not happen.

Well 7 months later, I have had my bill changed 5 times and heard every excuse possible from them. The first 2 months, January and February, the bill was $49.97. March comes and the bill is $55.27. We called and were told it is because of the Showtime that the free trial was over and we didn't cancel in time so we were charged. Low and behold! We did cancel the free Showtime/HBO before the 3 months were up so there should have been no charge.

After arguing with the Dish person, he checked and, low and behold, we were telling the truth. He then said that the price went up in February due to charges to some channels and they had to charge the customers more. Well, wait a minute. What happened to our price guarantee? After a little bit of back and forth, the man said he will credit our account.

March's bill was $55.27. April's bill was $51.17. Still does not add up to our $49.97 a month. My husband called again and we were told we will get the credit. May's bill is $44.96. It was still not quite correct, but much closer to what we originally agreed to. June's bill was $55.27 again. Tried to call but we keep getting cut off. July bill is $56.69. We started calling again.

We are so fed up and just want the service gone at this point. First we are told it is because of increased taxes (what?). Then we are told it is because of a service plan (what?) but we did not ask for a service plan. We are told it was free for the first 6 months and now we are charged $5 a month. Well, then the truth comes out, they knew my husband said in a previous phone call that we did not want the service plan. They cannot explain why it was put on there and why we are getting charged. After speaking with Richard, I asked for a supervisor and I get Abraham who explains there is nothing he can do. If you have a problem with a bill, you must call the month it happens. They can only fix that month and no more.

Well, guess what, we have to call almost every month because of these issues. He is the one who admitted my husband said no to the service package and said he will take it off and credit us the one month. I then ask for his supervisor and a woman named Kat comes on the phone. She explained that the price guarantee was not a price guarantee. And they can guarantee it now just not before February of this year.

So I referred back to the original phone call which I know was recorded and asked her why her representative stated I was guaranteed only $49.97 a month to come out of my checkbook. She does not want to address this. She told me they have no control over tax increases and that if I want the service package removed, she can do that for me and credit me the amount that we were charged.

Hmm... That should have been gone already because Abraham said he took it off, so why was it back on. No answer. I keep telling her with the price changes each month, that's a breach of contract. She said no they have the right to change prices because there is no price guarantee. I bring up the recorded phone call again when I was given a price guarantee and she insisted that was only about a 15 dollar guarantee off the reg. price. Proceeded to keep saying they are honoring their contract, which they are not.

She started to talk about the fact that my bill should be $55.27 and not $49.97 because that changed in February. I ask why I was not notified and she told me I can look it up on their website. She was taking no responsibility for not notifying me. I told her I have only received one correspondence from her company and that was the first bill. There was no contract. She said the guy who installed it gave me the contract. He gave me a receipt for the install. She said again I can look it up on the website.

Hmm not everyone has internet but that does not matter. She started talking about how we were given credit for the mistakes and that is why the May bill was $44.96. Because the credit was given twice by mistake, $5 dollars for May and $5 for June (that's why the June bill was higher taking the credit back). I then asked if it should have only been one 5-dollar-credit. Wouldn't that add up to $49.96, just about our original bill? She ignored what I said. I asked her again to repeat what she said and she does. So I asked again, "$44.96 plus the 5 dollars equals 49.96. Add a penny for the extra tax and we have the original price of 49.97." She did not want to hear that.

She explained that if I want to cancel, I can, but I will be charged an early termination fee. She feels they followed the contract and l maintain they did not. She says she can fix my bill and guarantee a no increase until February of 2013. I asked how since they could not guarantee it before. She says it is policy now. That my bill would be about $50.50, or somewhere in there, $46.99 plus the most tax at $3.77. But it should be less because the bill would be less so the taxes would be less but is telling me the most the taxes could be, just in case.

Before this can be completed, namely me asking that if this guarantee does not come true, can I then get out of this mess they call a contract (88 minutes later), guess what, we are cut off. This is nothing new for Dish. The call before this one lasted only 4 minutes before we were disconnected.

One day we made 9 calls and got nowhere but disconnected. Because of all the aggravation, we have not called back yet but we will. Something needs to make this company responsible for their actions. I do hope a class action suit is filed on them for this type of bait and switch operation. It is a breach of contract and should be outlawed.

i signed up for "americas 120" for $24.99 a month .insted i recieved "dish america".i called and asked for my 120 like i wanted they told me that deal ended a couple weeks earlier.

Be warned. Do not use Dish Network. You will regret it!

I had been a customer of DirecTV for a long time, but I thought the idea of saving a little money per month ($20) was worth signing with Dish. It was the worst experience I've ever had with a company in my life. Remember, everything I am about to go over is compared to DirecTV, since I had been with them for many years.

From day 1, the interface or user friendliness of how everything was set-up was very unfriendly. It took many more steps to do simple tasks. And at times, it was flat out confusing, but I kept thinking, "I'm saving $20 a month". In retrospect, it's as if all common sense went out the window when Dish was deciding what units to offer. Most probably, in order for Dish Network to compete with DirecTV and save a buck, Dish Network chose an inferior product. I never had this problem with DirecTV. In fact, it was quite the opposite. I started wondering, did I make a bad choice?

Then I started to notice a common problem with the Dish Network recordings. Each show I recorded would have several areas where the screen would go black or fuzz out. Several static lines would appear making the recorded show unwatchable or annoying at best. I never had this problem with DirecTV!

I called Dish Network. After waiting on hold for a long time, I got people that I couldn't understand because their English was so broken. I told the Dish Network CS agent after several "What's?" that I couldn't understand what they were saying. I had to hang up and call back, so I could get someone that could speak understandable English. Again, I got someone I couldn't understand. The Dish Network CS agent tried to walk me through some reprogramming and such, but it was a very long haul as I couldn't understand anything. After a lot of time and 2 more calls, attempting to fix the issues I was having with their unit, the Dish Network CS agent suggested I get a new unit. Dish Network said they would send me a new unit. And then, I would need to send the malfunctioning unit back to them within a few days. They would be replacing the current unit for one that was the same model. I told them this unit seemed cheap. I would like to get a unit that wasn't so cheap. I was told, "No", unless I was willing to pay more. The idea was to save money. I didn't want to spend more on another unit. Besides, how do I know it would make it any better?

A week later, I got the new unit from them stating I had a short time to send the malfunctioning unit back. I then noticed there was no return slip to send the unit back. I ended up paying $15 S/H to send their defective unit back. I then started to hook up the new unit as instructed. It didn't work. Again, I found myself calling Dish Network CS. And again, I was extremely frustrated with the lack of English. After many hours of frustration and playing IT for Dish Network, finally, the new receiver was working. It wasn't long before I realized, the recordings were just as bad as before. The problems I was experiencing from the other receiver were identical. Needless to say, I was furious and realized I had made a very bad decision in going with Dish Network. It was obvious; Dish Network had cut corners to save a buck. I should add that DirecTV's customer service was amazing in comparison. I always understood the person on the other line. And they were always courteous.

At this point, I no longer believe in nor have any faith in Dish Network, neither their equipment nor their customer service. I was done with Dish Network. I was done with their lousy CS, unfriendly interface and with their inferior products. I was done playing Mr. fix-it. Naturally, I wanted to cancel the service and go back to DirecTV. I knew I would need to call Dish Network CS to cancel my account. I was dreading the thought. I knew I would be battling just to understand them.

I explained everything that took place. They informed me I would have a $300 fee charged for early cancellation. I told them I will not pay that fee with everything that has happened. The Dish Network agent said there is nothing they could do. I then told them that I need to speak with their superior. They transferred me, I heard music and then I was hung up on. I called back. I got a new agent who wanted me to repeat the issue rather than read through the notes, so I did. Again, the agent said there is nothing they could do and I needed to pay the $300. I told that agent to put me through to their boss and they did. I spoke with a woman who had me repeat everything again. She told me there was nothing she could do and I owed the $300. I went round and round with her explaining firmly, but professionally, "I have been wronged here. I am canceling your service because you failed to keep me satisfied on many levels. And there is no point in continuing to do business with a company that doesn't care about me or exercise good business practices." I told her, "I want to speak with your boss right now as this is going nowhere." And before I could finish my sentences, he hung up on me.

I called back. I told the 1st rep, "I want to speak with your legal department." The rep slowly but surely said, "I will transfer you to our legal department." I then spoke to another CS rep and again had to explain my whole story. She said I would need to send the 1st unit back. I explained to her that I already did. She said she had no record of it. I told her a Travis at the front desk signed for it about 3 weeks ago, and I had a tracking number. She asked me to send her that info. If the original unit was received, she could work with me. I sent it to her and never heard anything back, so I called again. I told the first agent, "I need to speak with your boss." I was then transferred to a supervisor. The supervisor had me explain the whole story again, and proceeded to tell me I still had to pay $300. I then told her I needed to speak with the legal department, because that person said they would be willing to work with me so long as the unit was indeed returned.

She said they don't have a legal department for me to be transferred to. I told her the last lady I spoke to was from their legal department. She said the last person I spoke to was a Dish Network agent with the same status as her as supervisor. I told her to let me speak to her boss and she transferred me. The next person I got on the phone said he was, that there was no one higher than him. Again, he had me explain my situation. He then replied stating I had to pay the $300 dollars. I said, "So no matter what has transpired, even though your company has not lived up to any kind of satisfactory service, even though your company has inconvenienced me, even though you have wasted many hours of my time in trying to rectify this situation and inconvenienced me greatly." He said, "Yes sir, you still owe the $300. And you will be charged $15 dollars for each unit you need to send back."

I explained to the agent that I am an internet marketer by trade. I send millions of emails daily. I have social sites with huge following. I am skilled in search engine marketing. I told him the way I was being treated was wrong. I explained that I would have to use my talents to warn others if this was the route he was going to take. I told him I was going to ask one more time. I gave him one more chance to let me speak to someone else that could write off the $300. I again offered to pay $150 if he would pay the other half. He said there is no one else for me to speak with, and I would need to pay the full $300. I told him to cancel my account immediately. I told him that I will see to it people hear about my experience with Dish Network. He didn't care?

- Pay for the receivers to be sent back

We closed an account with Dish Network (Satellite TV Service) on June 8th, 2011. At the time of closing, a representative of Dish Network told me that it will charge $44 for the remainder of the contract and a box with return shipper will be sent to me so that I could return the equipment. But I never received the return box I was supposed to receive and was waiting for it. Today (July 30, 2011), they charged me automatically $177.92 from my bank/credit card. When I called them to ask why I was charged $177.92, I was told that it is for $44 plus the equipment because I did not return the equipment. So I told the representative I was talking to that I had never received the return box, and she told me that she will send it out.

At this point, I told her the charge for the equipment needs to be credited back to my bank account because I did not get the return box. She told me she cannot do that and that it will be credited once they receive the equipment. In response, I told her that it is not right to charge me extra for their failure to do what they need to do and I asked her to connect me to her supervisor. When I got connected to her supervisor, named Rosando (ID # VAA), I explained basically what happened. His answer was that "it was my responsibility to make sure" I get the return box and that I failed to do it. So he cannot credit me back the amount. I told him that it is totally wrong for them to transfer the responsibility to a consumer when it is their job to send and make sure it gets to the consumers. His tone of voice was that it was my fault that I got charged.

Dish Network is a nationally recognized company and has millions & millions of customers. If what happened to me happens regularly, I feel that Dish Network may be defrauding intentionally or unintentionally millions of customers.

Dishnetwork was part of a larger bundle of services that was connected all at once 4 years ago (phone, internet and TV). When I called to disconnect the bundled services, the company that did the bundling (Windstream in Nebraska) did not disconnect the Dishnetwork along with the internet and phone (and failed to tell us so). So now, Dishnetwork has sent us a bill for services used while we no longer lived in the house (the kicker is that they knew we had disconnected the phone and internet because they had to send us their own bill, when it was previously just part of the bundled service bill). Additionally, they are sticking us with a "leased equipment" replacement fee; the leased equipment stayed with the house and since I now live 5 states away, I am not able to return it (and they are not willing to go pick it up).

My credit card was charged twice before any service was provided, only a phone call and a promise that there would be only the monthly charge. I was told that there would only be confirmation that the card was active and valid. they were never able to provide their servicies and I still was still billed twice.

I contracted for the 24.99 dollar special. They installed two receivers for 2 rooms. A week later I received a letter from Dish that I couldn't have the special due to my credit! We also had extremely poor service! The system would keep shutting down re booting! One it took 3 and a half hours before it stopped re booting! A service tech came out and said we needed a new receiver. He ordered a new one or refurbished and we had the same problem! I was fed up! Our first bill was 41.00 and went up to 58.00for basic service! I cancelled due to poor service! Now they want a 400.00 early cancellation charge! I'm prepared to fight them in court! I'm a retired Viet Nam Veteran on a fixed income.

I moved to South Beach a few months ago, and searched for cable networks after settling in.

Dish Network sent me a flyer in the mail stating $29.99 per month for service. I moved from NYC where my cable bill was no less than 175.00 per month including Internet. So, $29.99 seemed great and why not try something new.

Never in my 20 years of living in Manhattan did it matter, my credit, to call Time Warner and have service turned and on. A technician will install the next day without deposits.

Anyway, the Dish Network customer service was called several times by me to get quotes. Each time it was a different amount offered per month. I also found out the $29.99 was for basic even though the ad says, premium.

I got on the phone with Dish and they said he was right. I argued with them. Nobody seemed to think there was anything wrong with telling me I was getting something I am not. Needless to say I stop using it; want to return it, but I don't know how. When I call the customer service number, the only option is to pay the bill, which I am not going to yet. No option to cancel and return equipment.

I will never make this mistake again. I am returning to New York anyway; so, hello Time Warner-- which has their monopoly on the city.

Dish network advertised services with free premium channels if you do automatic payment over the phone or by debit. The services is free for three months. I added and got the service a month later. No\w I am at my second month. THeir was descrepency with the programing, what I am suppose to get and what I got. I went on the web site and browsed and seen the many packages that they offer. I called the service department for a quote. He told me that the only package I was eligble for was the americas top 250 without the HD programing.

I ask how much it would cost to upgrade and he said that it would be 29.95. I asked him if my bill would be effected and he saidno that it would generate a new bill and that the old bill would be discarded. The new billwouold be out in August of 2011, which would be 71.25 permonth with a discount of 39.95. On July 24, 211 my services was interruped for a amount of 62.00. Italked with the customer services and they could not explain the bill amount and no other services. I explained that the customer service had helped me with the upgrade. They would not change or correct my bill and are trying t charge me for a full month of service for 5 days of upgrade and my old bill also. I had all the channels offered in their program. He states that you are charged a month in advance and I told him that I paid with a debt card and it asked for 27.

00 to upgrade which it did. But that the bill is 62.00 for the entire month. My bill was only 36.00 this month. I can not get them to correct the amount or resolve the communication problem with custmer service3 and billing.

I paid my bill by check, and I paid for a year of service for many years. When I sold my house in Illinois, I removed my antenna from that house, and put it in storage until I had another house. I moved to Missouri the end of December. I lived in my motor home in an RV Park; with no place for an antenna, until July. My service was paid until the end of March. I never used the service for the last three months of the pay period.

I called the Dish Network and told them I would not be renewing. I received a bill by mail and by email, which I returned marked CANCEL. I made several calls telling them that I did not renew the service. I received a bill for one month of service that I did not use, along with payment late charge. I called again, and was told that I still owed the bill. The next thing I received was a bill from a bill collector. I informed the bill collector that if I received more bills from them, I would file a suit for harassment. I was told by the bill collector that I would not be billed by them again.

when I sign up for dish I did it through and installation company/salesman that came to my house. First of all he said NOTHING of any fee or contract that gets set up through his company at the same time I set up Dish, which Dish explains I would have to contact them about canceling. Then they tell me that although we are losing our home and will no longer be able to use the Dish that we still have to pay a ridiculous cancellation fee, which I was also told by the salesman that they were no longer allowed to hold me into a 2 yr contract. I called to cancel because we kept having issues with the satellite and receiver not working and the horrible channels, we were also possible going to lose our home and needed to drop payments. And when I was told about the fee, I told the lady to just lower my service to the cheapest one available and then a few months later saw my auto bill and wondered why it was still charging me 44 dollars when I thought it was taken down to 24 dollars...

when I called again, the man told me that because of our situation, we could buy out our contract at only 90 dollars, at the time I didn't not know for sure we would lose our home and had no money and asked if he would make note of that for the next time I called back, he said yes, but the next time I called back the price given to cancel became 245 dollars, when I ask why and explained what the other man had said, this man simple said "yeah, I don't why he would tell you that or where he got that number." I am completely baffled by there manner of business and the deceitfulness of the salesman. I have also seen online that Dish Network settle a claim for 5.9 million dollars in 2009 for some very similar claims about there company practices. I plain to file another complaint with the BBB about the way my account is being handled.

Upon obtaining dish network last year I only wanted the bare minimum services-no frills. Customer service tried to sell me their warranty service on the equipment @ 6.00 per month while I signed up on the phone. I did not want it-I ALWAYS self insure my equipment. Someone else was with me when I was on the phone and they heard me decline it over and over despite the incessant sales pitch. Busy person I am I merely noticed my billing deductions were the proper amount for the first 6 months and thought nothing of it.

After 6 months they were a tad bigger but I assumed my GF had been buying PPV when I was gone or something but recently I investigated closer and found that I had been signed up for the equipment warranty without my knowledge and the first 6 months were a no charge teaser. I have contacted them several times and the bills at this time still show me signed up but they say they are crediting me back the money 6 times over the next 6 months. The accounting is very confusing and I don't see why we have to play games; can't they just give me my 36.00 back? I do military services and am not always at home to go over my bills.

Our home burned down April 16, 2011. It was a total loss. When we attempted to reinstate our Dish Network service (on June 2nd, 2011), we were told we would have to pay for all the equipment or provide a copy of the fire report; or we could not reinstate our account or receive new equipment. On July 9th, 2011, Dish Network drafted $97.36 out of our account for services we had cancelled back in April, stating we had reinstated our account. Dish Network arbitrarily reactivated our account on their own to bill us, even though we do not have any equipment to use this service. I phoned them regarding this issue and was told by Betsy ** that they would refund only half the amount drafted from our account. I told her to look at the notes on the account regarding the fire, etc. and she stated that it was all she could do, even though their notes stated that we could not get any equipment.

How can Dish network charge a "late fee" for service that is not paid in advance? How can I be "late" if I'm being billed in advance of receiving service? I plan on cancelling my Dish service as soon as my contract is up or I find a cable provider that can get me out of the "cancellation fee" of $250.00. Dish was very good at one time but it seems they got greedy!

Isn't it against the law to charge for service that has not been received?????

In February I called and cancelled service with dish network. I was told what the final balance was which was $102 and paid it online that same day. The next month I got a bill for like $120 and I called them telling them I paid the final balance and they said fine. For the next month I was getting daily calls and bills saying I owed $120. I called them again and talked to a rep and was told I never cancelled service and had to pay them $120.I then asked for supervisor and talked to Angelica who said I did not cancel until the second phone call. I said I cancelled the first phone call or why would I have called the first time. She said there was nothing more she could do and gave me a web site for complaints. I typed a letter explaining the problem to this web site twice and have not heard from them in over a month.

On January 25 2011, I placed an order through an online chat session. I have a copy of the transcript, which shows that the agent offered me the following, "you qualify for the Free First Receiver Existing Customer Lease Program. You can get two HD Solo receiver for free and a technician visit for $15 with a credit card qualification and a 24 month commitment."

Upon receiving my bill, I was charged an additional $7/ea receiver, "Feb 14 - Mar 13 HD Solo Receiver 7.00, HD Solo Receiver 7.00". I called and advised them that I did not agree to any additional charges, whereby they told me that is their policy, but gave me a $5/month credit for 12 months.

I cancelled my services with Dish after a year of using this company. Upon cancellation, I was threatened that if I cancelled they would charge me $400.

I was upset by this fee and the representative told me that if I did not cancel, there would be no fee. I was transferred and spoke to another representative who told me that I would be charged $350. Finally, I was transferred to a resolution team, whom I said I did not provide the authorization to charge my account. This rep agreed that they did not have a two-year contract on file and if they found one they would notify me prior to billing me.

On 6/21, an unauthorized charge of $227 was posted on my account from Dish. I contacted the company today and spoke to Op Id KH1 who told me that the charge was a cancellation fee and that a contract was found. I asked her if she could provide me with a copy of this contract. I was again transferred to a resolution team. I was on hold for 40 minutes when the phone hung up. I tried calling a few more times and the phone hangs up each time. This company is crooked and very unethical. I will not be robbed by these people!

When I called to disconnect my service, they told me that I must pay $420 for early termination fee. I would have been fine with this if: 1) I had the service for longer than three days; and 2) they would have informed me that they do not have a grace period. DISH NETWORK IS NOTHING MORE THAN A MERE SCAM! Go with DirecTv!

My problem is that last month, I purchased a boxing program for $64.99. That was for May 7, 2011 and I paid for it with my Visa.

This month of June when I got my paperless bill, they charged my account $103 that included the boxing program again. I called them and the guy said they charged for the monthly bill, that it was due on May 27 and that my monthly payment is supposed to be $48 a month. In my contract for automatic payment, it is supposed to be the on the 27th of each month. They thought just because they have auto payment, they can charge and do whatever they want with my bank account.

They charged me for and installed a HD satellite without me even knowing and I don't even have an HD TV! Every time I go to the interactive part to see interactive TV, the transponder comes on and I miss 10 minutes of the show I was watching! Hello! All that money for this new dish and the old one were much better!

I ordered Dish Cable and Internet Package on the web. I then found out that I could not use the company that gave the order as I live in a MDU-restricted property. I refused the modem for the internet service and UPS returned it. I never touched the package. I cancelled the order with Dish.

I received a bill for $110.77 for activation fee and June/July internet service. I called and told Lela that I had never received the modem or use of the internet. She informed me her records showed I had been activated on the 16th of June. I told her that I had received internet services from Quest (not her representative company) and never had used any internet associated with her company. She claims I owe the $50 activation fee which I told her I refuse to pay. I do not need them taking this amount from my credit card if I do not pay it as I live on only $900 a month. I told her they could not have legally activated my internet as I live in a MDU restricted property.

I had signed up with Dish Network with a firm price for 1 year. Since I had direct pay from my credit card account, I didn't notice the gradual increase until this month when my payments more than doubled! When I went back through my credit card statements, I realized that they had "tacked on" a "service charge" and also the original price had gradually increased until I was shocked by what I was actually paying per month. I immediately called Dish and talked to a supervisor who couldn't/wouldn't help.

When I advised him that I wanted to discontinue service, he informed me that it would cost in excess of $200 to do so and I would have to send back their equipment for another $15 expense to me. I called my credit card company to stop all charges by Dish and was advised that they couldn't stop the charges and that I could dispute them but would be charged the original fee plus interest when (not "if" but "when") the charges were deemed valid. Dish has you coming and going with an air-tight contract. If you sign up, you will pay their fees, increases and penalties that they deem fair. Good luck to you, sucker!

Does not work for my application. No credit for immediate cancellation and a $420 cancellation fee for a product not used. About $700 in charges for a service that was not used and does not satisfy. This is an outrageous behavior that should be stopped!

I signed up for a Dish package that was supposed to start at $51 and go up $15 at the end of the first twelve months. Instead, it has gone up three times and after the first twelve months is approximately $79. They lied and they advertise that DirecTV does this type thing, but they never would. I just don't think that with the shape the economy is in now, that they should be able to cheat the public and lie on TV about their services.

There was a constant increase in the bill. I am ready to cancel and let Dish try to bill me out of any more money.

Dish Network claims that I have not returned their boxes and not made the appropriate payments. However, I cancelled the services and obtained Time Warner during the period of November 19, 2010 to December 18, 2010. I called on several occasion to dispute the matter but to no avail. Dish has now brought this to collection in attempt to hurt my name and inflate their fees. I was a good customer of Dish Network and made each payment promptly and now they are taking advantage of me and will not stand for it.

I used to live in Hayden, Co approximateloy one year ago. I cancelled my Dish Network service and shipped their equipment to them. Now, I checked my credit card statement and noticed that they charged over $100 on my credit card without my permission. I never gave them my credit card information since I used my debit card for payments. I since have changed my bank. They tried using my mother's debit card for months until my mother caught them and the bank requested that they return the money. My mother had never used Dish service. All of this originated in Colorado. This is highly illegal. How on earth do they get this information and get away with this practice? They hang up on you or give you a phony person's name. They should be prosecuted for this highly illegal practice. They put my credit card in an over the limit balance with consequences and fines.

Dish Network ripped me off. And here are the things that happened to me: 1. Bill jump up and down for no reason, 2. Now and then I am charged for some pay per viewing, 3. Technician came to fix the no signal problem and found that their installer screwed up and I still pay, 4. Sold me a tech package in case if they come out again to fix something, 5. Make me pay the postage to return their box. This really ** me off. The result was easy, I cancelled their service.

Dish Network Corporation defrauded my senior citizen father, in an organized scam using deceptive trade practices.

In July, August of 2010 through misleading marketing ads and deception, Dish Network and authorized dealers targeted my retired senior citizen father, a senior citizen in good standing within our community and a longtime Time Warner cable customer, for their promotion of $24.99 / month for America's Top 120 channels (for 12 months) and the remaining 12 months the price being locked in at $39.99 (copy of ad available) in joining them by signing, under duress and deception, a contract after the Dish system was installed. Complaint was made on that day to the authorized dealer and Dish Network.

On January 5th 2011, as a new customer under this promotion, my father contacted Dish Network for advice, as their client and new customer, if there was any option that he could freeze my account by holding it while we were on vacation (a Hindu Pilgrimage in India), and resuming it when we got back. Dish Network advised on Dish Pause as the best option, stating that it would only cost us $5.00 monthly charge for Dish Pause duration. The account would remain active and resume back when we returned. Note that Dish Network did not advise that it would forfeit our $24.99 rate and our lock in rate for the remaining 24 months of resumed service. They knowingly omitted this key piece of information.

On March 11th 2011, I contacted Dish Network for resuming services and shockingly find out that previous promotion was forfeited due to Disk Pause and the terms of the promotion had been changed. My monthly bill now was almost doubled from $24.99 and now to $44.99 for Americas top 120 package. We protested to Dish Network and asked why they did not disclosed to us on January 5th. They were apologetic but the situation was not resolved. They did not resume my original service due to the situation not being resolved.

On March 12th 2011, I again contacted Dish Network in verifying and stating my original pricing before service is resumed; the issue was resolved and my original service was resumed at that original promotional pricing of America top 120 package that I had before.

On April 6th 2011, after checking my bill and noticing that prices were doubled and overcharged, they have removed my $24.99 monthly price ($15.00 remaining monthly credits from the $39.99 per month) and started charging me $44.99 per monthly charge, plus advanced monthly charge for the same amount which is locked in for the remaining term of the 24 months of the promotional months without the promotional pricing that I had signed up for. I contacted Dish Network and they stated that my original agreed upon promotional price was forfeited. Again, I complained and protested related to the current dispute of overcharged billing and what the current bill should be. I also advised them that the future automatic withdrawals if not corrected with the promotional pricing that was agreed upon will also be overcharged and be in dispute every month.

On April 9th 2011, he sent a letter of Complaint to Dish Network and their Corporate Officers via email system. I received short email back stating that the complaint has been addressed without any proper explanation in their deceptive trade practices against senior citizen consumer in wrongfully charging.

Since then and until now, Dish Network is continuing to violate my senior citizen father and enslave him with a bogus contract with their wrongful practices. Complaints were made to the FTC, BBB, and Attorney Generals, as well as the Credit Card Company. They seem to operate with immunity from sincere federal prosecution.

Again, my senior citizen father's rights were violated. He is a victim and is continuing to suffer in health and welfare due to Dish Network's scam. He is a responsible consumer and we have done everything reasonable to resolve the dispute. I expect the government using all tools necessary including the Rico Act under organized crime to prosecute the Corporate Executive Officers/employees in criminal prosecution. I hope also Consumer Organizations/Pro-Bono Legal Councilors to defend and protect senior citizen/minority consumers from predator corporations such as Dish Network from any fraudulent and deceptive trade practices from their current, past and future actions. This is organized crime racket perpetrated by Dish Network Corporation and their policy directed by their corporate officers. The company is getting away with it against my father and many other consumers.

The ongoing wrongful actions of Dish Network is resulting in health, physical and emotional harm affecting his health. It has also caused him financial damage.

I cancelled my service early because the price for satellite service had gone up dramatically. I was always happy with the reception and service but the price became prohibitive. They informed me that there would be an early cancellation charge which I already knew about. I was on an autopay plan which debits my checking account automatically so that I don't have late payments. So a month after the last payment to Dish Network, I saw a $34.89 charge on my checking account to them. I called them at 800-894-9131. After dealing with their automated menu system, I was able to speak to a rep who asked me who I am and the last four digits of my social security number for verification. I gave him this info and explained what happened. He informed me that when I sent back the receiver and remotes, I used their shipping label and method of shipment and that they charged me accordingly. Had I used another method of shipment and label, I would not have been charged.

I told the rep that I was not told in advance that I would be charged anything, nor was I given the option during my conversation with the previous rep of using another method of shipment or label to send the unit back. I told the rep that I felt the shipping charge should be refunded. He said it didn't matter and that there was nothing he could do. It's because I used the shipping label and method, they were correct in charging my bank account for the shipping charge of $15.00. I asked to speak to a supervisor. He put me on hold and then came back on and said he was about to connect me. I waited and then I heard a click, and my call was disconnected. I called back, and the exact same thing happened again. I called back a third time and spoke with Chantel, Operator ID # **, who tried to reverse the charge but was unsuccessful.

I said the next thing I'm going to do is call my bank and have them reverse the charges. She said she would connect me to a supervisor. I ended up talking to Christie, who informed me that on their contract, it is written that they can charge me to use the shipping label. She said that they don't tell people in advance that they will be charged to use the shipping label because they don't want people going to USPS to ship the receiver back. It's because it may get lost and the customer would have to pay to replace it. I asked her several times to please reverse the charges. She said they were right to charge the money to my checking account.

I informed her that not informing me in advance where I would incur a charge on my checking account is fraud. I told her that I would be informing my bank of the fraudulent charges and would be filing a complaint against her company with the Secretary of the Treasury. I told her that I would also prevent her company from making any new charges on my checking account, tell everyone I know about this fraudulent charge on my checking account, and advise them never to do business with Dish Network ever. I also asked her if she thought it was right of her company to charge customer money without first informing them why.

She didn't care and said it was within her company's rights to take that money out of my account. She said there was nothing more she could do and that she would be connecting me to the executive somebody or other in charge of something. I said there was no need, as I felt that since a supervisor could not resolve the situation, there probably wasn't anything an executive could do either. She ended the conversation by informing me that the conversation was being recorded.

Dish network illegally modified my Dish Network bill and gave temporary credit and provided a much more expensive package. Upon close examination of my bill, I noticed they applied temporary 6-month credits of small amounts but changed the Dish Network package. I called the company; the company refused to refund the charge and refused to provide the original Dish package. The matter was escalated to their Premier Customer Line, but they also did not look into the matter.

In summary, I believe Dish Network is illegally charging customers. In another older matter, they sent a service representative to my home and charged $99 without informing me of the charge. To add, I also sent an email inquiry, but that did not get their attention at all. I would like to pursue this matter legally.

I called DISH on 5/17/11 and was hung up on twice after I demanded to speak to a manager about my bill. Mysteriously, they had no record of me calling in on 4/08/11 to cancel HBO and Showtime. These items were free for the first 90 days. All 3 representatives I spoke to lied. The 3rd representative did send a confirmation via e-mail on 5/18/11 stating HBO and Showtime cancellation request was received from me. Van, the rep, tried to negotiate a deal and agreed to give me a $24 credit on my next bill. After we hung up, I realized I had shorted myself, because DISH actually owes me two $24 credits. One for April and one for May. The 3rd rep identified herself as Van.

I told Van that I was being scammed, and informed her that I spoke to 2 other reps before her within a few minutes and they hung up on me. All 3 representatives spoke over me as I talked and kept telling me I misunderstood. DISH call center is in the Philippines. On 4/08/11 I was informed that I would see a credit on my next bill. My next bill came dated 5/15/11 and there was no credit. So I called DISH again on 5/17/11. My experience with DISH is less than satisfactory.

We were charged sales tax on charges for shipping our equipment back! We terminated our service due to moving. We were sent a box to return our equipment with a prepaid shipping label and instructions for packing and returning the receivers via UPS. A month later, with no advance warning, we received a bill for $15 for equipment return charge plus Florida Sales tax. I called Florida Department of Revenue who said that this is not a proper charge. Sales tax are for tangible goods and certain services purchased. I clearly did not purchase this service from Dish. I paid for UPS shipping of their equipment back to them (under false pretenses). Not only was I led to believe that the return was at their expense, but they had the nerve to try to also collect a sales tax on this!

I agree with Roger. Just today, I submitted a complaint to the FTC about Dish TV. I got service with them about six months ago and every month, I've had to call with concerns about the monthly bill. And every month, it has been a different amount and their customer service representative are such idiots that they can't explain the charges. I've always had just the basic package and signed a contract for $24.99, yet one month, it was down to $22.21 and this month, they want $52!

One month, they charged my card twice, and said basically-- too bad! I wonder if the owner realizes he has such idiots working for him.

On 9/29/2010, I stopped at Mr. **'s booth (US Digital Limited) at an event in Pueblo, CO to inquire about the promotion of Dish T.V. After hearing his spill, I signed a promotional agreement for Dish T.V. services to bill me for the 1st year monthly charge of $52.99 plus taxes. And after the 1st year, the charge is $66.99 plus taxes. After the first six months, I learned that Dish T.V. was charging me $66.99 plus taxes. I contacted the billing department and no one, including a Jerlyn **, would honor the original agreement that I signed. Furthermore, I have tried to contact Mr. **. But the phone numbers given were all disconnected or not valid numbers. I found his address on the web but there's no valid business number.

I signed up and was told that my monthly bill would be $27.04 but it went up to $30.04 in the first bill and was told that package just went up. I was also told that I would receive HDTV for life and then received an email that my package did not qualify for HDTV. They said that the installation was free but then the put the receiver on the ground, saying that they would need the electric company to check the wires. They said that they would finish the installation after the electric company notified them. The electric company came out and Dish never showed up. When I called, they sent out a technician and charged me $150 saying that I only had two months after signing up to have this completed. This was a scam. Even the technician said that this happens all the time.

I have had Dish Network for 6 years and never have I called and asked for a service and been billed what I was quoted on the phone. Let me just say I am an honest person, but I like to be billed what your operators tell me. Nothing is ever easy with Dish Network.

I was billed $50.00 to change the place with which I watch TV. My home is wired on all walls, I just wanted to move the TV to the other wall, nothing new installed. I pay every month for service and was told this would be no charge. These operators lie to you.

I cancelled my Dish Network service today. As expected, they'll require the return of my leased equipment. Much to my surprise, there would be a $15 fee assessed for each return label I had to use. I was told that this was clearly stated in the terms and conditions I signed for my service.

However, Dish Network's RCA page 7, Item 5, Part B states that you must "contact our customer service to schedule the return of your leased equipment." It says nothing about the customer being responsible for return shipping charges. Nor does it say anything about Dish Network paying the return fees.

Obviously, there is nothing criminal about this policy. What it does is provide Dish Network with the leverage they need to bully clients into keeping their services. If you wish to refuse to return your leased equipment, Dish Network will simply place an over-inflated replacement fee onto your credit card that they keep on file. It should be noted that your credit card information is kept on file even after you request it to be deleted.

The public needs to know what of company Dish Network is. Buyer: beware and remove your support by cancelling your own services. Economically, this will set us back $30 up to $460, depending on the return actions we take.

I signed up for a new contract with DISH and they told me that they would disallow the $50.00 putting in the equipment. But I would have to pay for it first and then they would send me a VISA card worth $50. I now received a letter from MPELL Solutions. They tell me to get a copy of my first bill and to send that with $4.95 for fees. What I want to know is why didn't they just send me $50 as that is what they said? Is it okay for me to do that or not?

My 76 year old mother-in-law lives in an apt. complex. She has been telling us how her Dish Network bill keeps going up and up and up. Her bill is automatically deducted from her checking account but then it was already up to $286 and she couldn't figure it out. She made numerous calls to Dish Network, to no avail, even despite the fact that she is elderly.

So, her only option was to cancel her services because she could not afford that amount. So, my husband and I went down to go over her cable bills with her and discovered that she is being charged for $60+ PPV wrestling, $50+ boxing PPV, and all these movies. We tried calling Dish to straighten this out, once again, to no avail. So she is sitting down there in her apartment with no TV and no help from Dish Network. They wouldn't even send a tech out to see if someone hacked into her services.

So, this morning I took her bills down to the police department so see if they could figure out who is hacking into her services. I highly recommend you don't choose this company because, as you can see from all these blogs, they are very poor business people who do not care about their customers.

This is the most unorganized irresponsible company I have ever dealt with. I paid my bill last month, paying an additional $100 on top of that and was told there would be a zero balance in May and a credit on June's bill. Now they can't find the extra hundred dollars they took and are saying that even though I have proof that they received the money, I was still going to pay again. This is not the first round I have been in with this company.

They have gone into my bank account and taken money without my authorization and charged me for early termination after two years of service even though my contract says it was one year and the CSR told me it was only a one year contract. I am still waiting for a return call from corporate to straighten this out. But having to call these idiots every month about every bill is getting old. If you have not locked in with this joke of a company, don't! They will rip you off steal from you and lie to you at every turn! Don't waste your time or money. After almost three years with them, my bank account is empty and my service sucks. They even charge you to return their equipment. Really?

I am former dish network subscriber for five years and I had to downsizing my spending for economic reasons and disconnected service last July 2010. It has been close to 9 months and I haven't received refund check (sum of $191.92) yet. I have been calling dish network since Feb 2011 every week. But, every time I call, I am getting same answers which is check has been mailed out, but I have not received check yet. I am getting really frustrated and beyond mad. I am filing formal complaint to business bureau and consumer affairs, if I don't receive refund check within two weeks.

Basically, it looks like this company has so many complaints against it from their customers. I should have caught that before signing up for their service. They have very deceptive practices, failure to delivery services and/or equipment. They bill/charge the customer for items that the company should be paying for.

I accepted their services and received their equipment and services timely. Within a couple of weeks of service, the main box went out (controls 2 TVs). I was told they were sorry for the inconvenience but it would be 5 to 7 days before receiving a new box. This means two of our three TVs are down. No credit was allowed for their defective equipment. Next, the new box arrived but for some reason, the remote controls would not set to the new box. I was on the phone multiple times, with multiple people and still it could not get resolved. So they decided they would send us new remotes but it would be another 5 to 7 days again with no credit to service. Remember, we can actually get up and change the channels manually on the main box but the second box without the remote would not work. One television completely down.

Also they finally sent a box for us to send back the bad box, however, they did not pay for the shipping. The only way UPS would pick up the box is that I had to provide them with my credit card to pay for the shipping. I called and complained but was told that was my responsibility, even though they sent us defective equipment. Remember the box did not even last 2 weeks. By this time, DISH is now on my hit list and it just keeps on coming.

Well, we finally received the remotes for the new box that was sent. Well, guess what, the remotes would not program to the new box. After working with multiple people, no one could set the remotes, remotely. No kidding, totally incompetent idiots that work there., trained lying monkeys. They stated they would have to send out a technician to figure out what was wrong because this never happens. Again, they did not want to provide credit but finally stated they would provide a whole $6 (Wow!) which by the way never happened.

The next day a technician came out and it took him a while to get it fixed. He stated that their main office knows that if you send out a box, the remotes have to come with it programmed and that it usually can not be programmed over the phone. This has happened multiple times and he just seemed very frustrated with their office. He seemed very nice and apologized. Well, guess what, I just got my bill and I most definitely did not get my whole whopping $6.00 credit but I was also charged a technician fee for him coming out and fixing their problem that started after 2 weeks of service.

Needless to say, they are on my hit list and I have decided that they never learn a lesson. It is time their customers fight back. Based on all of the complaints that I have read out on the web based on some of these same issues and many others, there is a class action suit waiting to happen. I am going to find a good attorney that wants to take them on. It is nice when the little guy wins every once in a while and hopefully based on everything I have seen, we probably have a good chance. They have pissed off a lot of people and you know jury trials, they love the little guy and not the big conglomerates that like to steal and cheat us consumers.

In June of 2010, I moved to my summer home in ME. I tried to have my service transferred to that address. The technician could not get a signal so no service was available. Yet, they have been charging me a rate of $9.69 since June of last year and I was told that it will continue until Oct. of this year. I requested a one time bill for the remainder of the contract for 6 months and they came up with $15.00 a month for six months comes to $105.00. I have been paying $9.69 a month since last June for a service that they cannot give me. I spoke to a supervisor last June and she stated the best she can do is $10.00 a month until the end of the contact.

I had to cancel my Dish service because my husband left my daughter and me, and I couldn't afford to keep it anymore. When I called to cancel on March 21, 2011, (my residence is in Corona, CA) I was informed that there would be a $210.00 cancellation fee. I begged and pleaded, but they wouldn't budge. Shortly thereafter, I received a notice that the $210.00 fee would be auto-debited from the card that I had to give initially when I started service for 'verification purposes'. Being a little strapped financially for at least another week, I called and spoke to Mike on April 6 or 7th. He promised me that they would not auto-debit the fee, saying they no longer had my debit card number on file. He assured me that they would bill me instead. Of course, a few days later the charge came through, causing me to be overdrawn and my automatic auto insurance payment to not go through. When I saw the pending charge on April 11, I immediately called and asked to speak to a supervisor.

After waiting on hold for 26 minutes a man named Tristan came on the line and claimed to be a supervisor. I told him the situation and he said that he wasn't reversing anything for me and very rudely asked me if I wanted anything else. I told him that I wanted to speak to his manager, at which point he hung up on me. I called back and asked again to speak to a manager. This time I got Ronnie or Lonnie. She assured me that she was going to reverse the pending charge and send me a bill since that is what they promised to do. She asked me to wait on hold so she could discuss it with another department. I waited on hold for an additional 30 minutes and the call was ended. I called back a third time, waited on hold for over 15 minutes, and was eventually routed to the 'executive' department, where I spoke to Joe **. He told me that since there were inadequate notes on the account he couldn't do anything for me. I told him that I didn't think it was fair that because someone obviously didn't note on my account that he wouldn't help me. He said that since the notes didn't 'back up my story' there was nothing he could do for me. I asked to speak to his manager, at which point he informed me that there wasn't one and that he was the highest authority. I spent a total of an hour and a half on the phone.

I have a grandfather clause and the price went up to $155.50. They do not notify you of the increase until you get the bill. They offer nothing for this price. When you are a new customer, you get the cheaper prices. Not right.

They do not offer you DSL or phone. Nothing. If you cancel they will charge you for a download charge. There is nothing on 500 changes. You call them, and you get international people. They don't even use American employees when you call, only Bombay.

The invoice changes increases each month. I tried calling. I spent over 30 minutes on the phone speaking to rep and was transferred to supervisor. I waited 30 minutes on hold. I hung up and called back. The same thing happened except this time supervisor answered, but then disconnected me. I called back and the exact same thing happened. I was promised no rate change for 12 months.

They are charging me for i-box that they took when they updated my system, and because they say they don't have the box, they are charging $219.00. The problem is not only with me, as there are a lot of people that have complaints with this company. in UPS, they told me to be careful with this company for they will cause problems, they always do. I suffered from depression because I have spent hours and hours trying to fix this matter with them, but they dont listen. Everything has to be their way.

I started service with Dish Network over the phone in Oct.2009. The package deal was for basic service at the cost of 30.00 monthly with free 3 months of sho/hbo. The second month payment was less than 24 hrs late and I was told that they will not disconnect my service but according to my 'contract agreement' I forfeit my 3 free months of sho/hbo. I questioned the mentioned of the contract and was told that there was a signed contract with my signature right in front of her. I requested for a copy , was told she had to request a copy of the contract and then they have to verify it and then they would send me a copy. i never received it.

I then begin having technical issues with losing my signal, complained many times and requested for a tech to come and re-triangulate the dish. I was told according to my 'contract agreement that I signed", I am to pay $100 for a tech to come to my home. Again I disputed and questioned what am I paying a monthly maintenance fee for and what exactly do that covers. I was told that 'according to my contract agreement' the maintenance fee is for the receiver which I had already bought and paid for, and that covers only the receiver. I disputed the alleged contract and tech issues several times more. I was then told by a different rep., that it would cost me $50 for a repair tech to come to my home and fix 'their' equipment.

As months passed with tech issues and the increases in my monthly bill 'every' month, I complained and questioned when after the second month of service my bill went from $24 to $30. When I questioned Dish about the increase in my bill, I was told it was due to the change in my contract agreement ( a penalty for breaking the alleged contract). Then my bill went from $30 to $50 (all within the first year of service with them). When I questioned that, I was told that (yes, you guessed it), my 'promotional contract ' has ended and now I am at 'their regular rates of service." Once again, I disputed and requested a copy of this ' contract' was told one was requested and I would receive a copy in the mail once their company verify it. I never got it. I asked why was I not given an opportunity by being informed of the completion of this 'ending of this contract and given an opportunity to continue paying for their goods and services and the service at a rate that increases every month. Finally, I complained to the BBB, was contacted by a dish resolution representative who acknowledged that for a year now I was held by and penalized for a 'non existing contract.'

Her resolution was that she repeated several times to me that my monthly bill will be the $32 and she was to replace 2 months free sho/hbo and sent a tech to my home who said that the dish itself had to be moved. hH changed a wire, offered to hook Dish up in my spare room for $20 (under the table and I declined) packed up his gear and left but not before he left all the under-pending off my home and spun out of my drive-way leaving a huge tire hole and spent gravel. To add to matters, my signal was no better.

I continue to complain to the resolution rep as to which she sent another tech. This time 2 techs came, assess the problem, then one tech told the other 'We got a lot of work to do. We got to move the dish. ' I asked if they needed access to the inside of the house for I had to pick up my son from school and I left. That trip takes a total of 20 minutes round trip. When I returned home, they were gone and no better service. The dish had not been moved.

I then get a bill for $75, was told by a rep that the increases was for the change in my package. I explained the resolution agreement and she corrected it and informed me that my monthly bill was $32. I paid it. The following month I paid the $32 and received an email saying I owe $16 more, for my monthly service bill is $58. I questioned that amount again and was told that I was given a $15 promotional credit and was now being charged for that (the same $15 discount they say I forfeited the second month when my payment was late according to my 'contract' agreement ) and that they raise their rates at their discretion even before making the customer aware of the increase.

I declined acceptance of that and told their resolution rep that I am not happy with the resolution and that I feel I had been unlawfully misled, bound and penalized by their company and had religiously paid my bill for over a year now for their goods and services and their service is no good. I told them the only resolution I see is for them to pay for the transfer of my satellite service to another service provider at equal value of what I had been paying them for. I offered to at least accept my deposit back for I am disabled and unemployed and it is not financially feasible for me to make the transfer. The resolution center declined and I discontinued conversation with them and am seeking other legal advice. Can any one help? Please feel free to contact me asap.

I signed up for service in September 2010, on a plan that was supposed to be $24.99 per month with an additional $7 charge for equipment upgrade, plus taxes for the first year. My total charge for the first year was supposed to be $38.47 per month. Each month for the last three months, they have started charging me additional fees. My $38.47 per month bill is now $65 per month. I did not change anything on my account, and my contract says the rate was good for a year.

I just called Dish Network to get them to fix my billing; I was told that the plan that I got was only good for six months, not a year. I said I have a contract that says otherwise. The man told me, "I'm sorry about that, but there is nothing I can do." I asked him, "What the heck does that mean? You know you are wrong, but you aren't going to fix it?" He just repeated the same thing from his response list, "I'm sorry about that, but there is nothing that can be done." I asked to speak to a supervisor. He said, "Sure!" Then he made me hold for 25 minutes, then came back on and said he was transferring me. Then he made me hold another ten minutes, and he hung up on me!

So, I called back again and was told that my contract is not valid with Dish Network because it was not signed in front of a Dish Network representative but rather, a third party installer. What difference does that make? I signed their contract; they have a copy of it, and they know they are wrong, but are ok with being wrong. Now they can change my rate any time they want, and I can't get out of the contract without paying $240. This is the second time I've made a complaint on them for similar reasons. These people are dirty! I wish someone would file a class action suit against them. Someone needs to write a personal letter to the CEO; let him know that his house is built out of a deck of cards and a high dollar bet that's going to come crashing down very soon!

I had to cancel the service because of having to relocate due to a death in the family. I kept asking for a final bill. They sent boxes for their equipment and after returning the equipment, they deducted money directly from my checking account with no notice or final statement. They never sent a final bill or statement. Today, I got a call from collections saying that I have a past due balance. This is not a company that I would ever recommend or do business with again. I also noticed that when they installed the dish, they stuck the dish in our plumbing vent instead of fastening it properly to the roof.

I assumed it is going to show up on my credit report, damaging my credit, not to mention the stress and ** they have put me through for something that should have been an easy fix.

I cancelled my DISH Network service before the contract date, which obviously means that I would be subject to early cancellation fee. I gave the representative the address where I would like to receive the box (in order to return the equipment) and the final bill. Days later, I never received the box. I then took the time to call them to figure out why I never received the box. Apparently, they entered the wrong address on their system. I asked the representative to correct the address so I can receive the box. What was disturbing to me was that the representative was so incompetent that had I not asked what address they had on the system as the mailing address for the final bill/notice, then it would have remained the same wrong address.

Approximately a week later, I received the box, which I immediately returned with the equipment. Three days later, I called to verify that they received the equipment and a final bill was mailed out (the representative did indicate that once they receive the equipment, I would receive a final bill/notice). At the time, I called and was told that they did not receive the equipment. Two days later, my debit card was charged. My question is, why? I did everything I was supposed to do, unlike the incompetent representative who failed to provide customers with sound information.

I am not disputing that I owe DISH Network. From my experience with early termination fees, I receive a bill then I make a payment. This is not what occurred with DISH Network. The representative I spoke to regarding the unauthorized charge, later informed me that they received the equipment a day after I called to verify and that's not it. When I asked about the final bill, she said that it was mailed out (guess to what address? To the wrong address that they had on their system that I asked the representative to correct).

Now, not only that I never received a final bill, even if the bill was sent out on the same day they received the equipment, it was also impossible for me to receive the bill because it was over the weekend. When I explained this to the supervisor, he said that they are not obligated to send me a physical bill. Really? I did end up speaking with Miss **, the "executive" (above the supervisor), whom I thought was more incompetent than the first representative. She was indignant and unwilling to listen.

The biggest kicker was that I stayed 50 minutes on the phone with DISH Network and got nowhere. I then called my bank to dispute the charges (as it was pending) and the bank representative informed me that is was charged 20 minutes ago (which means that during the time DISH Network had me on hold, they charged my card).

After numerous billing errors and unknown increases, I tried to cancel after five years of service. I was informed that I must pay $45 to ship the units back. I did not sign a contract and after speaking with the supervisor, he could not produce any documentation, but stated if I did not return the units I would be charged on a mysterious credit card they have on file. He eventually hung up on me when I said I did not think this was fair.

Upon activation of my account, I was told to put down deposit to have services going and I was told that deposit will be refunded. Now Dish Network says that was the activation fee. I was told if I move, my move will be free. Now Dish Network is saying I will be charged for it. I have been scammed by Dish Network even though I have been with them for almost a year and I have referred other people.

Now I have paid Dish for cancellation and signed up with Comcast (who can move my services as many times as I want for free). I have lost my deposit money, which was a scam by Dish Network and I have to pay cancellation because I am in contract without getting a free move.

Although I was promised the same rate for the next 18 months, Dish Network decided to increase my bill by charging me $5.00 more for my HD 120 package beginning March 2011.

My call to Dish was met with 3 representatives happy to remove the fee and charged me the original agreed price. I found this unacceptable since thousands of Dish customers will simply pay by not realizing the increase, or not bothering to complain.

This is poor business and I have chose not to do business with companies that maneuver in these ways. Why would a company throw away loyal customers, well as it turns out, Dish Network grew its revenue by over 8% and lost a record 159,000 net customers during the 4th quarter of 2010.

Since agreeing to acquire bankrupt DBSD for nearly 1 billion dollars, it looks like Dish Network is aggressively pursuing this revenue model of increasing revenue by increasing rates while at the same time decreasing its customer base through another huge price increase in March 2011.

Most would say "big deal" when your bill goes from $93.00 per month to $99.00, based on the principal of how Dish continues to manipulate, lie and cheat, I immediately dropped Dish.

I was charged the UPS fee when I returned the receiver. It is $15. It is not the amount but the principle. So we are doing a service to Dish Network and they charged us. That is ridiculous. Beside that we have to drive to the UPS store on our own time, own gas and own car. I think that it is fair for them to pay us a fee for that, how about $50? Besides, the person told me that if the receiver is not packed properly, we will be charged the cost of the receiver. At the end the person told me, "Sue us." That is very nice customer service. I advice everybody to be careful about Dish Network. The signal and service is not bad, but the exist is absolutely a painful experience.

I was charged the UPS fees when I returned the receiver. It is $15, it is not the amount but the principle. So we are doing a service to Dish Network and they charged us, that is ridiculous. Besides that we have to drive to the UPS store in our own time, gas and car! I think that it is fair for them to pay us a fee for that, how about $50. Besides, the person told me that if the receiver is not packed properly, we will be charged the cost of the receiver. At the end, the person told me, "Sue us." That is a very nice customer service and I advice everybody to be careful about Dish Network. The signal and service is not bad but this is absolutely a painful experience.

On August12 2010, I called to inform Dish I would be moving to Flo the weekend of August 20-21, wanted my service disconnected on August 20. Set up appointment for installation on August 23 in Flo home. Due to their computer glitch, my local TV was shut off, no service whatsoever. I didn't pay attention at first as we had a huge storm that night, thought it was just knocked out. Three days later, still no service. So I called. They had transferred my locals to Flo already. Of course, I didn't receive any credit. The guy I talked with told me to cancel the installation and set it up when I arrived in Flo. It was a computer glitch, which I did, told him wanted service disconnected completely on August 20th.

Arrived in Flo, finally got chance to set up installation, however my boxes were stolen, (along with other items) my a/c wires and a/c were also stolen. So I filed a police report. Gave Dish the number of the police report; person I talked to was Kathy. Yet today, I received a bill for $142.86. Not only do I not have the boxes, I reported the case number as instructed but still being charged for service. It doesn't do any good to "try" and talk to these people. You get shifted around to different departments to keep telling your story. I was a member with this company for years and get treated like crap. Paid my bill on time, never had any issues. I guess because I paid my bill.

How can they continue charging me for service when they know I am not connected? Can I go through small claim court and sue them? Thanks for any help you can throw my way. Lynda ***

I received my Dish bill today only to find numerous charges for movies that were not ordered by me. I called a rep. to explain that I did not order such movies, and to please remove these from my bill. I have never been treated so rudely and disrespectfully in my life with their verbal comments of how I must have had a "fun" time watching these movies. They claimed I did order them, and that I was going to pay for them. They also stated there were more movies "pending" for download to my system.

I told them to stop them before they came through. He said he couldn't and that they would show up on another bill. I asked to speak to a supervisor, he blatantly said "no", claiming he was as high on the ladder as I could speak with! The movies I have been charged with were ordered when no one was at home, therefore, they weren't ordered from my home! No one has a key to my home, and no one has broken into my home. My bill also showed a different billing address by just one letter on my address being wrong! He said he would just simply change this on the records.

My question is after 10-plus years of Dish, just how the hell does my address change and my bill get charged for something I didn't order? I have always paid my bill on-time, with never a dispute whatsoever! I have now unplugged my phone receiver, which they said they would charge me $5 every month for if I didn't have it plugged in from day one! They cannot legally charge this fee as not everyone has a landline to begin with. Can we say duh? I have called them 3 different times trying to find out how this has happened to me, to no avail.

Now I'm stuck with a huge bill that I cannot pay. And why should I pay for something I didn't order? The address the bill was made out to was not my address to begin with, so my account has been tampered with for someone else's enjoyment at the least.

Received my bill and realized there was a charge for the NHL Center Ice which I did not sign up for. I called Dish and was told that since I subscribed to the previous season, they added it as a convenience, and I had until October 6th to cancel. I was upset and questioned why I need to cancel something I did not sign up for. I asked "What if I did not notice the charge until after the date". The response was I would have to pay. I instructed the Dish rep to flag my account with no automatic renewals. I was so appalled by how dish does business I cancelled my rarely watched HBO.

When I received a billing for over 50 dollars recently, it made me do something I had been thinking about for a long time. It was bad enough to pay over 24 dollars for a few stations on the television, just for my information, I counted over 30 channels that were useless, commercials, over 30 junk channels advertising useless items and services. Put that with the times of no service at all, and I am getting very expensive service for essentially very little. I can watch Fox on the internet. I put up with it for Fox, but for over $50, I can have Brighthouse and none of the aggravation of satellite - Dish.

I have told this to the Dish people and was told I had to have it, that two years was in the contract. Well, I did not look for hidden messages, during the conversations I had before I signed up, that information was not told to me. I will forced to pay $50 a month for two years for a few channels that turn off if I am not aware of no activity for a while, of sometimes no service at all, of such a farce of useless channels. I was not aware of this when I signed up, and I am sending this complaint to everyone that I can think of. I am stating that I have asked/told Dish all of the above and to turn it off, take their dish, and they have refused. I have refused the service, and will not pay for all of the above.

To make a long story short, I pay my Dish network bill annually, less hassle. Unknown to me, my account was changed to monthly. Dish took my monthly fees from my large balance. Nine months after my large annual fee, I am being told that I owe $226 more dollars to get to the date of my annual payment. What? Their mistake but too bad. I guess I'll pay $15 to send receivers back and try Direct!! What a consumer unfriendly company.

We are losing channels quickly. Our bill never lessens. What is being done to restore channels? Will our bill go up when the canceled channels are restored?