DISH - Billing

On 11-09-2011, I was looking at my bank account. I noticed a charge for $60.99. In the subject area, it showed Debit Card withdraw and several numbers. Up to this point when I would see a charge for $24.99 from Dish, in the subject line it shows debit card auto/pay Dish Network. When I saw the Debit Card withdraw and the numbers, I felt that someone had stolen the debit card number, I did not authorize the $60.99. At this point, I contacted by bank and advised them of the problem. I had my debit card cancelled and a new card was generated for me. I received my new debit card within 7 days. I contacted Dish Network and explained the problem, the young lady I spoke to was very helpful and explained that my year contract for $24.99 had expired and the new charge would be $60.99. I explained that when I first saw the charge on my bank account, it did not indicate who was withdrawing the money, as it normally would, by saying Dish Network somewhere in the subject area. On 02-09-2012, I noticed my channel selection had changed. I contacted Dish and was advised that my service was cancelled, but I had a balance of $0.00. I was advised that Dish would not accept my debit card or any other debit card from me for 6 months.

I spoke to a supervisor who advised me that Dish would not except my debit card but would accept a check? It's the same account, Dish has taken payments from my account using the new debit card number in the months of December, January and February. So, because Dish removed money from my account and in the subject matter did not advise me who they were, I do not feel that because DISH made a mistake I am having to suffer from their mistake. The young lady I spoke to was helpful and was only doing her job, but Dish is wrong, I reacted as a responsible adult and had the account cancelled due to a charge I was not familiar with by DISH Network.

I am a disabled senor. Do not business with Dish Network. We told them we wanted to cancel our service and sent them the box and they took $600 out of our bank account. It was our rent money. We owed them $180; they would not terminate out service. For the last three months we told them we wanted to quit. We had them for over a year. They charge a fee for quitting and took out our rent money out of our bank account. Thieves. They did it without sending notice. A response from Dish Network: they took the money out of my debit card without notice. Our rent was due on the 4th. We have the equipment back. We have submitted a refund for the amount of $350.00. The $210.00 is for a cancellation fee for terminating the services before the contract was over. The refund may take 7-10 days.

Last January 2010, I had signed a two year contract with Dish Network. On the contract, I agreed and signed for the Premium 120. One year $24.99 and the second year $39.99 my account #**. I'm on auto direct payment with Dish Network, I'm on disability with my Lupus and Dept. of Treasury deposits my $698.00 on my card. When I received my transaction from my bank, I couldn't believe that Dish Network had taken out considerable amount of my disability money. I have unauthorized charges and been scammed. I was promised on contract that I have no added fees and they did this without my consent. When I called over 15 times and me sick, the men said in a very abrupt, rude attitude, "Ms. **, we can do whatever we want. We can add charges to your account". Is this legal?.

January 2012, Dish Network took out $36.89 as indicated on contract. Febuary 1 2012, $51.89. I did not rent movies, just the 120 premium. I called on Feb. 7th. He was rude and said Dish Network can add charges if they feel like it. This is not on my contract. When I politely asked to speak to a manager, the manager was rude and evasive, not cordial or compliant with my complaint. I need the $51.89 to be adjusted. Payment was to be $36.89, not 51.89. I'm sitting without heat and have to get to a disability office because of this illegal authorizations Dish Network did to me. This has caused me grief and suffering. On top of it all, the technician guy to put up my dish did not knock at my door, walked in the living room and proceeded to do his job. It scared the ** out of me. Not an apology. Please email back to me a confirmation email letting me know this has been adjusted back in to Chase debit card ending in **. Passcode is **.

Also, the $36.89 will resume back to its original price of $36.89. I pray this is resolved. I have no one else to turn to and looking on the complaint board with Dish Network. They are not professional and legitimate. They take advantage over the less fortunate. Thank you for your time and feedback.

I had poor service for 4 months out of 7. I cancelled dish because of this. I was assured that I would only lose service in extreme weather. I never knew that cloud cover was considered extreme. I wasn't told of the early termination fee. First, I was informed that I owed $297 plus shipping fees, then the price was $273, followed by $386, and then $284. I feel that it was breach of contract due to not upholding their end of the contract.

I was then informed that if I wanted the fee waived, I would have to have a tech come out to prove my service was poor. Of course, they never bothered to send a tech when I was having problems, instead they came up with excuses and kept saying that it looked clear to them and they didn't know why I was having issues.

Stay away from this company!

I signed up for service with Dish Network and they were supposed to charge me $55.99 a month for a year as stated on my receipt/contract. The first payment that came out was $126, and thereafter $90 or more since November of 2011. I called to cancel the services since the money they took out interfered with other bills that come out of my account and I was told that I would be charged an early termination charge plus extra fees and a bad credit report if I don't pay the charge.

I was told that I would receive a refund of $200.00 for pieces of equipment after being returned. I called in today to do as your compliance requests, and I was told that I had a pass due services balance, which is ridiculous. I was given at least 15 guarantees by supervisors (whom all gave me incorrect ID numbers) that I had no previous balance, and my refund would be processed after receipt.

But I have now received 15 different lies about why I have a past due balance and that it was "ceremoniously" deducted from a now past due balance. On top of that, they pinged an account that has been inactive for 7 months. It is very disheartening that a company would have a set of representatives that all have different views of a set of guidelines that you should have in place. Account representatives and supervisors providing half truths.

DISH is a joke. They have nothing on. And I can't get billing changed. It showed repeats, nothing new. What am I paying for? DISH is a joke.

I cancelled my account in November and the equipment was returned first week in December. Then, I received a bill for pay-per-view porn programs from June, 2011. I called customer service and inquired about the said charges and was advised that these programs were not charged before now because the home phone had been disconnected. This was a bald-faced lie! DISH network customer service representatives were of no help in reversing these charges and I would never recommend them to anyone. I read the numerous complaints about their unfair billing practices and hope that this serves as a warning to any future customers. Do not do business with this DISH network, they are crooks! Also, I was forced to give them one star, in reality, I would like to give them a zero.

They lied about the price. It was supposed to be like $34 a month, for a year. They took out payment from my account electronically. The price varied from $34 to $64. Anyway, they gave me HBO free for 3 months. It's such a rip off. I don't watch HBO. Anyway, they lied to me, and I want something done about it. My money back, or credit for the future, until my contract is up. I don't want any thing for free, I just want what they told me. I would like for my payments be looked at, then credit my over payments back to me. If I don't receive my demands, I will take further actions with the BBB. I overpaid for a year.

I canceled my contract with Dish Network after 23 days of service, and I was charged with a cancellation fee of $420.00. That money was pulled from my bank account without my consent. I called Dish Network to complain, and the rep said that I should have been informed that it was gonna be taken out of my account. I was not informed of it! Please help!

Thus far, I'm giving them one star. Can I give them less?

In setting an account up for my disabled sister (I stupidly recommended Dish), I checked a bill that was on auto pay and found a $6 per month 'protection fee'. I began checking all bills as far back as possible and it has been there for years. Sure, it's my fault I haven't checked the bill, but it doesn't mitigate the fact that they have billed a fee that was not on the original contract 6 years ago. The original program we were on had no 'protection' fee and no charges for service calls or shipping their fault equipment.

I asked for a refund of the $432. They said it was in the contract. I told them, "Fine, send me a copy of the contract." Well, two weeks later I get a call that they can't find the contract, so there's no refund. Huh? Obviously that 7-year legal retention requirement means nothing to them. They said since they couldn't find the contract, then the charges stand. I blew. That reminds me of the mess the mortgage industry has perpetrated. They are sloppy. They lose their legal documents, so automatically they 'win'? Really? Is it that easy to ** people?

Anyway, this is just a note to everyone out there to pay attention: If there is something on your bill that you did not authorize in writing, by signing a contract, then indeed, they cannot charge you. Check with your attorney. Dish is playing a nasty game and it would appear it's a global policy of theirs. I have a request into 'executive team' to see if they respond. I'll add to this once I hear from them. My attorney has been notified and he says that they must prove that I ordered it and approved the charge. Clearly they can't.

This company harassed and threatened me with 30-40 calls after giving final notice to discontinue service 45 days in advance. I did not want to sign a new contract and notified them I was ending service the 1st of November. The outstanding bill was $15 and by the time I returned the equipment and paid final bill plus shipping ( $45 paid online as promised) they were making mean, sarcastic calls saying I owed hundreds! The company is insane.

Problems with their department is none of the staff know what the rules/services are so they just cover up by getting angry and yelling! "Don't return the equipment you own it" the first person said, "return the equipment you thief haven't you read your contract?! " the next person said. " Where's our equipment? It's been a week and you haven't returned it!" Yes, I said I'm waiting for a handyman to climb the roof and uninstall it. Has it occurred to you I'm a disabled female senior and I might need help getting it off the roof? Are you always this rude to customers?" She hung up!

It was so unbelievable, like being in some horror movie, nothing would please them although I tried.

Whatever you do, don't give notice and better yet, use any other provider, their programming was so bad for the money unless buying the $120 month+ services. Most of their programming were paid advertising channels 50-75 stations. Looking online, I see peoples complaints about Dish are alarming for all levels of service.

There is something very seriously wrong with Dish Network's billing system. I signed a contract with Dish Network in either July or August of this year and soon moved to a new apartment. Unfortunately, there was no way for Dish Network to receive a viable signal at my new apartment. Upon my informing Dish that I had moved, they sent out their own representative who verified that no signal was possible due to the way my apartment faced and the numerous apartment buildings surrounding me. The worker informed me that he would notify Dish immediately that the contract needed to be broken through. No fault of my own and I would not be charged for any further services. I also soon after received an e-mail from Dish confirming this.

Next, I received a phone call from Dish letting me know that I had a $60+ credit and they would deduct the $15 mailing fee (for equipment I was to mail back to them) and refund the rest of the money to me (over $40). I mailed the equipment back immediately and sometime later received only a $21.99 refund. Weeks later, I suddenly got an additional bill (despite all the reassurance that there would be no further billing). Dish was now billing me $20 twice for a total of $40 for some unknown charges and then informing me that I still owed them $15.

On November 9th, 2011 at 9:15, I called and talked to numerous people and then to a supervisor Mac who read my account information and confirmed that I should not have been billed anything further and that in fact the rest of my refund would be on its way. I waited weeks for that refund and suddenly this week, I get a new bill in the mail for $15 for billing period 11/28/11 to 12/27/11. It appears that not only is Dish not returning the rest of my refund but are continuing to bill me $15 for each new 30 day period. I don't know how many hours customers have to spend on the phone trying to get Dish Network to correct their own billing systems.

I unbundled with AT&T once contract was over and went to be billed by Dish directly. They told me my credits would continue as promised and I have been on the phone with them daily. The online bill states one thing and then different the next day. I have wasted so much time on the phone with this company: it is terrible. Nobody notes anything! I have repeated my story to everyone and I'm sick of this. I do not like Dish and want to switch!

0 stars, but that is not a choice. Like some of the previous people I got fed up with the crappy service-storms, no signals/TV, for hours or days. They had to replace both of my receivers and cables. In less than 16 months, technicians would not show up on time, did not know what they were doing. I did not sign the 2 year contract and they were mad when I called them to cancel, as they had no legal recourse. I had cable re-installed the same day I cancelled Dish. I was told I was going to be clear on my acct. by Dish since I had been double billed, not to mention they charged me over $400 for one of the DVR receivers, which I now own but can't even sell for $200.

They said they would send me the box and shipping label to return the other equipment. I did and later, they sent me a bill for approximately $13, I guess they want me to pay the return shipping cost. Not! They should have said that when I called to cancel! They didn't! They sent a collection agency after me and Dish started calling me at least 2x a day. This is from the last 4 months as I cancelled this summer. I sent them a letter and copies of papers. They are a joke and a perfect example of crappy customer service from a major corporation.

I called billing on 11/26/11 at 15:53, to make payment arraignments. The bill was due on 11/27/11. We made arrangements with CSR Angelo to pay on 12/2/11. Angelo said there would be no interruption of service.

On 11/29/11, service was interrupted. At 19:45 hours, I called billing and spoke with CSR Dana, #AS6. She said there was no notes on account and they couldn't turn service back on. I asked to speak with a supervisor. At 19:56 hours spoke with CSS Marcela. She advised the same. No restoration of service w/o payment. Marcela said they don't offer payment arrangements on prepay accounts.

We want service restored, a letter of apology from Dish and credit to our account for period from 11/29/11 until 12/2/11 for loss of service.

If you had zero stars that is what I'd have marked. Same song and dance as the rest of you. Corporate theft at it's typical approach. At the end of my contract, I was fed up with them and did not re-sign. Now Dish Corp is trying to charge me a past due balance of $13.82. Funny thing is my package cost about 5 times that and was direct payment from my account. So where did they get $13.82?

On 11/8/11, I ordered Dish Network Satellite System and programing package. They had told me if I'm not happy with it I have 30 months to cancel. When ordering programing package, I was told that local/network channels were available to me, charge extra money. Error screen came on local channel. This went on for a day.

I called to cancel my subscription and was told that I would be charged a $420 cancellation fee. I told them to cancel my subscription and that I would get a lawyer. Upon reviewing our old checking account, my husband and I saw the automatic deduction from another account that had been taken out through the system without any type of notification what so ever. This caused our bank account overdraft fee of $53.00 plus $420.

Dish double billed me for HD for two years. When I found out, I was told that they could only credit me for one year over another year period that I stayed with them. They added and billed me for a protection plan without my consent. Now, to add insult to injury, they are making me pay to send their devices back. Why do I have to pay to return these? Send out a technician or pay for the return yourself, Dish!

My rating for them is less than no stars. DISH Network is harsh and punitive to its customer base. I cancelled my contract early knowing full well I would incur a hefty penalty fee of $267.89 for doing that. This is harsh and punitive, but I agreed to this at the front end. When they asked me to return equipment that was installed by them on my second story roof, I told them no since I'm old, live alone, and can't climb 20-foot ladders, so they said "never mind." This company is huckstering, secretive, punitive, uncompromising, and unfair unless it serves them to be otherwise. I will never return to this company. To stop my services, I am being penalized $267.89, plus $30 for reversed credits, plus $15 to ship their equipment back to them for a total of $312.89 - all on electronic debit - and they hold your card information on file for years.

I fulfilled my contract with DISH. I called to cancel my service and was told that they needed me to get the thing out of the dish and return it. I told them that I will not go on my roof; if you want it, come and get it. She said, "Fine, we will waive that." She then said that they would send me boxes and it would cost me $16 per box to send back the equipment. I protested this, stating that I did not recall anywhere in my contract agreeing to pay to ship the equipment back. She again agreed to waive the fee.

Later, when the boxes are arriving, they send me an email telling me that I will be charged (they will debit my charge card which they have on file) if I choose to use their mailing labels which are on the boxes. I replied to the email saying that I will not--these fees were waived. But I could not get a response from them acknowledging this.

They also sent me another bill after the cancellation (prior to the boxes ) for $6 and some change. I phoned to ask what was this for, and I was told to "just disregard this." It seems to me that they try to get money out of you in every way, will tell you what you want to hear when you protest, and then just take your money out of your account! Well, as it turns out, we stayed with them at no contract and a $5 per month fee reduction for six months. So, I still have the boxes. I guess I will have to deal with that again down the road.

I had called them all irate when they increased my rate about six months into service and the guy told me, "I am shipping you the boxes right now." He told me that I could send my equipment back. He did not try to work with me as a customer at all and couldn't care less about my issues. Now, I see that many others have had the same experiences.

I called to downsize my programing. In September, I was gone out of town. I came back after 26 days. When I turned on my TV, the programing was not removed. I called back in October 3. I asked them why it was not removed. Then, they said that they don't have any notes that it was called. Now after talking to them 20 minutes as they removed the programing, they forced me to buy the programing which I don't want. If I don't want that, I have to pay $10 extra fee for international programing. I asked them to cancel the service. The rep explained to me that I have to pay them $22. I called today to cancel my service. It jumped to $160.00 because I emailed corporate to provide me a copy of those fee approvals. Now they are giving me the runaround. Please help me.

I am like so many others, who will rate 0, if it were a choice. Come on Dish Network, I cancel my service and they tell me that I have to send back my (2) dishes. They say that they are going to charge me $16.00 to send them back. I refused saying that they installed them at the top of the house so they should come and get it. I argue for awhile and then she says that I won't have to pay it. I send the units back and think it is done. Then I start receiving letters saying, "please come back" seems like every day. I just started throwing everything away. Then, I get a phone call from them saying that they are a collection agency for Dish Network. I tell her they must not have cut it off and she said that it was for shipping 2 units back at $16.00 plus tax.

I come to find out that I was paying premium protection and you are not supposed to pay the ship back fee. I believe that people need to be aware that Dish Network does not come and remove the equipment. You climb up the roof and remove and then pay to ship back. They should pick it up, especially when they have customers that have been paying $88.00 a month for 10 years+.

It seems to me that we all have the same problem--bait and switch. I was told that I was getting Dish for $24.99 a month-- that was OK. Then I was told it would increase to $6.00 for the service of equipment, which totals to $31.80 with taxes. Now at the end of November, the guy told me that it's going up to $54.00 because the year is up. How about my signing up for lock in for $24.99 until 2013 (ha-ha)? The guy on the phone from the executive office said that I was misinformed. I will be in touch with my local attorney general. I advise all to do the same because this is one sneaky company. Let's file a class action lawsuit, and give Dish a taste of what they gave us, but ours will be the truth. He said the guy who came made me sign a contract and it said that the price will increase. All that the guy said was "sign here" for me the equipment to be, and that it's free installation. They all lie at Dish.

I picked up the $24.99 package that would be locked in for one year and then would go up $15 for the next year. To get the plan, we had to sign up for automatic deduction from my checking account. When the unit was installed, they told us we were getting HBO and some other services for free for the first 3 months. But they said that we would have to cancel or it would be added to our bill (we did cancel). The only thing we added was the PVR option to be able to record video at an additional $6. Everything was fine for the first 4 months. My account was drafted $34 (don't forget the tax man). After 5 months, we went up to $39. Months 6-9 went up to $46 and month 10 was at $47. It's starting to get out of hand 2 more months. And the scheduled $15 increase will go into effect. Call me old fashioned, but we agreed to a price structure. And I gave them the right to debit my account $34 a month for 12 months. I have been taken advantage of bottom line.

I called the company about the problem. They said they added $6 for a "protection plan" and something else (could not understand the thick accent). She said this was automatic after 6 months, unless I called to cancel. The problem with this type of add on is that I have no clue that I have it. There was no paperwork stating what I get out of it or even how to use it (what's next?). After a long discussion with a representative and a firm resolution to cancel the "protection plan", she informed me the cost would now be $51 a month. My math may not be that good, but it's better than that. My bill should go down, not up. She told me I was not considering taxes. I told her I was only looking at what was taken out of my account every month, once again bottom line.

Companies like this should not be allowed to access an individual's checking account, with a proven history of deceptive practices. In one hand, they show you a fixed price for 12 months. But the hand behind their back is full of intangible, meaningless, undisclosed, and deceptive automatic options that will go into effect if you don't call to cancel. This is theft.

DISH will not match DirecTV's pricing. Based on subscribers feedback, DirecTV reduced the cost of the Rugby World Cup Pay Per View events. The standard definition now starts at $12.95 per match and high definition starts at $14.95. I contacted DISH network and they refused to match this price. DISH will continue to charge $24.95 PPV event.

For the third time, Dish Network debited themselves 2 payments from my debit card. They totally screwed up my budget. I had to do without thyroid medicine all week, because when I went to buy it, the money wasn't there. I have been calling everyday, trying to get the money put back. Everyday I get a new line of ** but it still shows on my account. The last guy told me to just be patient, and rest assured the money would be given back eventually. I don't understand how and why they can't keep Hutton away with stealing money from me. They ate not even on auto pay where they may have self debiting privileges.

This is concerning a very disturbing incident that occurred recently, involving my account. On Sunday, Oct. 2nd your company, without notice, withdrew $300 from my bank account. I will give you a brief summary of the events leading up to this incident first, then continue with my concern.

I had an account with your company, and in December of 2010 we moved from our residence in Ranger, Texas to an apartment complex in Eastland, Texas. When we moved I contacted you to transfer our service to the new place. However, at that time I was told by your representative that you could not service the apartment complex. I said I wanted to terminate the service but was told I had a contract so had to honor it even though your service was not available where we were living. Which, of course, is a very disturbing policy. Nonetheless, much to my discern, I agreed to send back one of the receivers and keep the other two, and pay a rate of $9.99 a month until we either honored the contract terms or moved to a place where the service was available.

In June of 2011, I received an empty box in which to return the receiver. I packed what I thought was the correct receiver in the box and returned it in the beginning of July as instructed.

Since then, I received statements from you in June, July, August and September 2011. The statement dated June 5th was for $14.21. The statement dated July 5th was for -$1.93. The statement dated August 5th was for $8.83. The statement dated September 5th was for $19.59. I would especially like to point out that at no time was there anything on my statement reflecting a $300 charge if the equipment was not returned. It is very important to note that, since in the online conversation I had with your Executive Resolution department, Kelly **, she clearly stated (which you can verify upon reviewing your records) your September statement showed the $300 charge. First lie.

During this entire online chat with two representatives, it was said many, many times that, and I quote "the reason you got the $300 charge on your bank account is because you did not return the receiver". At the time, as you can also see, I questioned not so much the fact that supposedly the agreement I signed gave them permission to do such, but the fact that they a) kept repeating that I didn't return the equipment and needed to find the tracking number, when I had indeed returned it and b) that you took money out of my account four months after I supposedly didn't return the equipment without any notification or effort on your part to contact me and let me know the equipment hadn't been received. This would have easily given me the opportunity to prove that it had been returned and no money would have been, very unethically, removed from my account. By the way, I Googled your company online and saw that this is a common complaint from hundreds of your customers. Food for thought.

After you representative refused to address my concern (as, again you can see in the transcript) and effectively just cut me off, I again went on to the chat and spoke to another person.

Please take special notice of the bolded text. I was told previously, repeatedly by the other representatives, that the reason I was charged was because I did not return the equipment (lie #2). Yet as you can clearly see above, this representative stated that they did indeed get my shipment, it was just the wrong one.

Perhaps you can now see why I find this whole situation extremely disturbing, and I have filed a complaint with both the FCC and the Consumer Affairs agencies. In summary, not only did you, if not illegally, at least highly unethically, and inappropriately accessed my bank account for a $300 charge, your representatives were dishonest and obviously were highly ineffective in correctly explaining the reason. Now you expect me to wait 7-10 days for a box to return the equipment, plus the x number of days it will take for that shipment to get to you, plus the x number of days I expect it will take your company to put my money back in the bank.

Here is my suggested solution: Send the box priority mail, pay shipping for priority mail, and return the money to my account immediately upon receipt of the equipment (although, under the circumstances I would expect it to be done now). All of this process should not take more than 3-5 days. I would also expect you to look into dissolving my contract with your company, without cost and as soon as possible.

I hope to hear from you soon regarding this matter.

I have been without properly working service since the 11th of October and all that is taken off my bill is $23.00. Someone tried to tell me that it was three weeks taken off my bill. How is that when my bill is $98.00? I still haven't gotten the problem fixed until supposedly the 30th. Also, your game service freezes up the TVs. If there is a problem with the gaming software, don't you think you should notify your customers? After all, we are paying for a working service.

Dish Network advertisement stated to sign up with them and for one year, there wouldn't be any increases in rates. Well, I'm not even 6 months into the contract but my rate increases as well as losing my local signals for two weeks due to contracting issues with the local channels. Now, they didn't give us credit for that mess which we, the paying customers, didn't have any voice. Now 12 months later, my cost increased again due to a $20 credit of services for the next 12 months. Now it hasn't been 12 months and they told me I'd owe more now if I cancel my subscription. The company I feel is fraudulent in the advertisement because they are still advertising for the initial rate I signed up for, however, they've increased my rate because they say it's no longer available. Either I can't understand the English of this company or they are using bait and switch tactics with would-be consumers.

From the moment, they contacted me, I have been told nothing but lies; beginning with no hidden charges raised plan charges, they took money that was unauthorized from my account month after month and they claim no responsibility for the problems stemming from third party affiliates (people who subcontract for them), the very representatives that sell you Dish Network are subcontractors of Dish Network.

Yet, Dish told me that they cannot control them, or make them do anything (e.g. make reimbursements and et cetera). You will be in for the biggest aggravation of your life, joining up with this company-- I warn you. Once you give them your account number, it's done. I highly advise you to tell your bank specifically to never to pay them more than a certain agreed amount monthly, according to your agreement made by phone. Record your conversation with Dish on the phone. It probably won't help, but just for your own record and peace of mind that you're not crazy!

They will screw up your bank account, if you're not overflowing in money. They put freezes on your account until their money is paid first, in case you have overdrawn at the time payment is due. So, any money put in your account goes directly to them. My biggest complaint was when they disconnected my services for being late, though I tried to call them before the deadline to make payment arrangement, yet my services were still cut.

When going over the bill of what it would take to get back on, including the fee for next month's bill included, the representative while itemizing the charges mentioned that, in January of that year, I had upgraded to the gold plan from the original silver that I had been on, that I had ordered the sports package as well, adding an additional $20 (plus fees taxes etc). I told her that I never ordered either of those changes, and I'm the only one authorized to make changes on my bill. When asked who authorized it, she couldn't tell me anything, nor did she understand, or know how it happened.

I then told her to make the corrections, and credit me back the difference for the overcharges from January. She checked with the supervisor, and told me that he said it had been too long, and no credit would be issued. Then she said that if I didn't pay the balance by a certain date, they would have boxes sent so that I can return equipment. The boxes came along with the UPS people three days in a row (waste of their time). I wasn't about to ship back one damn thing.

They overcharged me by over $289 in services that I had not agreed to. It was about the same cost of their equipment, so we were even, as far as I was concerned. Plus the DVR is a handy little item; we were able to watch everything we had recorded previously, plus it worked on channels that they couldn't remove or control. My bank account got all screwed up by them, and I never put another dime back into it-- knowing they were going to hijack it. Eventually, my bank closed the account due to inactivity--good!

People, in order to get the last word in on these thieves, simply close your account. Don't send them their equipment, and they won't be able to charge you for it. If your credit is a concern to you (Mine isn't, I don't apply for credit. We pay cash usually, if we want or need something.), then you might run into problems. You will be taken for hundreds of dollars in bogus fees and charges that you will never get back, no matter how hard you cry. Don't let them win. Take back control-- they stole from you. I hope you take my sincere and truthful advice.

I dealt with a Dish Network rep. I told the rep that I needed the payment to be delayed for insufficient funds. He assured me that the payment would not be taken out for two weeks. Still, they took out the payment that day and now my bank account is negative.

The very first day our color on our TV was not correct, the installer said it was our television. We watched a DVD and the color was fine, so it is the way the receiver is hooked up. The receiver goes out for no reason, it's not even raining. We had to call and have the receiver reset due to a storm. I have been overcharged for 3 months, having to contact Dish to refund my money. I have only been a Dish customer for 4 months.

They are trying to charge ETF fees because we cancelled our subscription due to spotty reception, or non-existent reception. We called twice and were given instructions to unplug our receiver and then plug it in again. This worked maybe once and we continued to have service disruptions. No one ever came out to see what the problem was. When we called to see why, they said we had to pay to have a technician come out.

I was very unhappy with my experience with Dish Network.

They were going to charge my credit card $300.00 dollars over a broken receiver box. They sent me a call tag and a box to send it back and I did what they said. They didn't get the return box. I spoke to **, the supervisor, who refused to help me and wouldn't get me to speak with anyone from the corporate office. He said that no one is higher than him and that he will not give me the tracking number. I am very unhappy with how I was treated. I am a customer who should be treated well. This is no way to run a business nor to talk to a customer.

On August 21, 2011 at 9:20 pm, I received a call from 760-705-8888 saying he is from Dish Network. He said that our satellite position was changing and our equipment needed to be upgraded. He verified that he is from Dish Network by repeating my programming, last 4 digits of my credit card, and my last billing statement. He said he is calling from India. And he had an accent. He wanted the full credit card number, so that he can charge $1 before the new equipment can be sent. I told him that I needed to talk to Dish Network to confirm that this is true. When I called Dish Network on my other line, he hung up. A few hours later, I receives an email from my credit card company that there has been suspicious activity on my card. I called them. They said that there were 3 charges totaling $2,357 paid to Dish Network. I told them that this is fraud and to reverse these charges.

The next morning, I received an email from Dish Network stating that my email address has been changed. I immediately called Dish and told them that I never changed this, and there has been fraudulent activity going on with my account. They looked over and said that several pay-per-view programming packages have been ordered through my account (I never imagined pay-per-view can cost this much!). Dish network agreed to reverse the charges and purge my online account. My credit card company cancelled my card and issued a new one.

Two weeks later, my Dish Network account was disconnected. I called and they said that there were pending charges on my account. They refunded only $2,042 of the $2,357 charged to my credit card (the credit card company paid them back since they already reversed the earlier charges of $2,357). I called Dish Network again. After two hours, they agreed to refund the remainder. A week later, my account was disconnected again saying that I have pending charges. I had already switched to paper statement. I told them that I would not pay a cent through credit card until I receive a statement by mail. I don't have any service now and I am still waiting for the paper statement. I hold Dish Network grossly negligent in leaking my information to scammers and then canceling my service without my notice. I am looking at legal options for lost time and pain caused to me by Dish Network!

I had Dish Network through a bundle with AT&T, back in around 2007 or so. I moved, by the end of July 2008 and disconnected the services with AT&T. AT&T informed me that I had to call Dish and I did. An empty box was sent to me and I returned the units.

A month later, I received my final bill from AT&T with no issues. Apparently, AT&T ended their agreement in 2010 and received a list of their customers. All of a sudden, after two years of not having the service or even live in the same state were the service was previously connected, I received a letter stating that they will bill me directly, from now on. I called and informed them that I have not had the service for two years and they stated that they show that I have. If I did, who has been paying for it all this time and without the boxes, I asked. They said they would investigate.

A few days later, I received their bill and I called again. I had to go through the whole story and they said they would investigate. I have send numerous emails, and made many calls, with no solution. Then I received a call from a collector, in Jan 2011 and I explain the same. I did not hear from them again, until a few days ago were I received a bill.

These are harassments and without reasons. It is clearly a mistake from their part and Dish Network would not resolve this situation.

I had Dish for over a year. I bought a new TV, so we had to get a regular box to use the TV that we moved into the room, an older plasma. When I called, I was never advised that it would extend the contract for an additional 2 years. We got a way better deal from TWC. I called and spoke to a guy (didn't get his name or ID #). I found out that he didn't note the account, but I was told that the cancellation fee would be $75.00. Upon getting TWC installed, I had to contact Dish to cancel services. I was then told that the cancellation would be $190.00, and the reason was the additional box we got. To add insult to injury, they automatically debited my bank account.

Then, during the time I had dish, I ordered a part and was charged $25.00. It was not what I wanted. I requested a call tag but never got it, so I called back to find out where it was. They told me that it was 31 days and they do not take returns after 30 days, so I am stuck with a $25.00 part because they didn't send me a label. Then, they sent me boxes to ship my boxes back and I sent them out. Now, I find out that I am being charged $15.00 per box for shipping; another thing that I have never been told of. This gal, Denise, told me that everyone is advised - not. No one ever advised me about the contract or the shipping charges. I am **.

I was a customer of DISH Network (satellite) for approximately ten years. I have had numerous problems with my reception so I had them come to my home. They indicated that one of the first problems was that the DISH itself was to be mounted with four bolts--it was not, it was mounted with only two bolts--therefore, it was improperly installed. The problem was hardly resolved. The minute it rained, I would have no reception; therefore, no cable. They came to my home again to try and resolve the problem. I was informed that because of the location, this was the only place that the actual satellite could be placed, leaving me with an extremely poor reception and poor service, which I have put-up with for so many years.

Approximately four months ago, I had my cable upgraded for HD due to my television, thinking and hoping that this may resolve my reception problems. However, after four months of bad or no service, I cancelled my entire account with DISH Network. I am being charged a $200.00 cancellation fee. When I phoned and cancelled, I was informed that they would not make an automatic deduction from my checking account as I have cancelled and no longer a customer of DISH Network. They indicated to me that they would mail the $200 invoice.

On or about 06 Sept 11, I received a notice from DISH Network indicating that they would be taking $200 from my checking account. I called them on 09 Sept 11 asking them if they would please mail the invoice instead, as it will overdraw my account (causing excessive overdraft fees which would hurt my credit). They said no and insisted that they would be taking my money from my account. At this point, I feel they are not willing to work with me on this particular matter. I asked if they would go outside the box and simply mail the bill. I would pay them in just a few monthly installments. Again, I was told no.

I have been a long time customer of DISH Network and I estimate that I have paid them close to $7,500. I am not disputing the $200 cancellation fee, I am simply asking that they don't take money out of my account at this time. I checked with my bank and I was told that if I were to stop that payment, it would cost me $33. That being said, DISH would then forward me to collections, causing my credit to be totally ruined. I feel that DISH Network is not willing to work with the consumer in order to protect the consumer's credit record. I feel that their policy is to not assist the consumer in any way, shape or form. The fact that they are not willing to even work with the consumer, who has been a loyal customer (even with bad service) for over ten years, shows how little concern they have for the hard working consumer.

We thought that Dish Network was going to be better than DirecTV; turns out that they're just as bad. They will suck you in with promises of great rates and then continue to increase them over the term of your contract. I called in March because my bill had increased and was told that my bill would not change again until 2013 (this month, it increased by $16.98). I was told that their "introductory offer" came to an end and that Raffy gave me the wrong information. What he obviously gave me was intentional misleading information. They rope you into a 2-year contract and then increase your fees and tell you that you have to pay a $200+ cancellation fee if you cancel early. I will cancel the minute I can without paying them another dime and customer service could not care less.

I cancelled DISH because I was moving to an apartment that required rental insurance. DISH told me what box to return and sent me a box to return the item, which I did. Afterwards, I received several phone calls and a bill for the receiver I mailed. I proved that I mailed it with a tracking number from UPS. They then sent me a bill for $75+ for a receiver that was never returned. I phoned and they said that the number of the receiver returned was the one I owned and that the one they needed was the receiver still being leased. I explained that their customer service rep was the one who gave me the number of the box to return. They sent another box and I returned both receivers I had through UPS back to them.

Dish Network charged my credit card twice the same day; one charge was for $350.00, the other charge $250.00. I immediately went to my bank and called Dish Network there so that the branch manager could hear my conversation. I asked to speak to a supervisor and when I spoke with her, she told me the fee was for equipment not returned. I told her that I did return the equipment and I have the receipt. So she told me that my money will be refunded to my account when they receive it. Well Sept. 2, 2011, they sent me an email stating the equipment was returned but when I called them back, another supervisor told me that what the other supervisor said was not valid even though it was verbal and that I will only receive $117.00 back because I signed a 2-year contract. So I have been lied to and deceived by Dish Network. I'm working with my bank now and she filed a dispute with this company. So I am still waiting. I also contacted an attorney.

I would like to warn anyone who is planning on signing up with Dish Network. Not a single person I talked to was able to give me correct information. I was promised that I could get TV and internet in the house that I'm going to move into. After 2 or 3 hours working with a representative, she informed me that she forgot to setup the internet plan. She then made it very clear that it was time for her to go home and told me to call the Dish Network customer service. The phone call informed me that the internet wouldn't work in that area. The whole point was for me to get a bundle so I proceeded to cancel my account. The lady on the phone said I would get a phone call within two hours. Two hours later, nothing. I called three other times to cancel my account yet, my card was still charged and now I have to wait 3-5 business days to get the money back into my account. Take note that I'm a college student who doesn't have $130 to just throw around. Now, I'm broke with no gas and a negative charge on my card. I also tried to talk to a supervisor but after putting me on hold for 10 minutes, they hang up on me.

Charges went from $84.27 to $91.20. I called a representative to ask what the increase is and I was told that all the charges were the same as last month but the taxes increased from $8.28 to $15.21. The rep said that Dish is not in control of taxes. I responded, "You must be capable of calculating taxes, please explain the increase to me!". She was not able to give an answer, just repeated again that they are not responsible for the taxes charged.

I work for a business and I own my own business. I know that when you collect taxes, you must calculate the amount of state and county taxes and collect this. Then you pay the sum of these amounts collected from all of your clients to the tax authorities on a quarterly basis. It can't be a mystery why the taxes collected nearly doubled from $8.28 to $15.21! I am a returning customer to Dish. About 5 years ago, I canceled my contract with Dish and switched to cable (Brighthouse). The reason I changed was the forever increasing rates. About 14 months ago, I switched back to Dish. I was already upset when my bill increased from $63 to over $80 earlier this year.

My overall experience is 0, just for the record. We moved, so I canceled services with Dish Network. I was told that they would send me a box with labels to return certain equipment, which I did. Then a month later, I received a bill for $16.20 for shipping.

When I called and spoke with Marco, he explained that this was for the cost of the shipping labels. When I explained to him that that was a ridiculous charge, he eventually told me that he would have the charges waived.

Now, fast forward one more month, I received another bill for $16.20. I once again called on this ridiculous charge, once again asked to speak with a supervisor who told me that they would not waive the charge. And that if I did not pay, I would be turned over to a collection agency. When I asked to speak with someone higher up, I was told that she was as high as it went.

I then asked her if I there was anyone on the customer's side concerning this and I was told "No." Here's my issue: I returned the equipment exactly like they asked me to, in the box they sent me, safe and sound. I was not made aware of charges and assumed that since they sent me the labels they were already paid for and simply a part of good customer service.

Wrong! I was told that if I did not pay this bill, there could be serious consequences for my credit. Talk about threatening! All for $16.20. I continued to ask to speak with someone else and was told that I could write to feedback@customermail.dishnetwork.com. I was unable to access a place in which I could write a formal complaint.

I am not sure where to go from here, but I think this is an unfair charge from a company that I had services with for 4 years. I was never late on payments nor did I ever ask or demand anything. I put up with the lousy service and channel choices because it was my only option as I lived in the middle of nowhere. This charge should not only be removed from my account, but no one else should ever be charged this ridiculous shipping charge again. Thank you!

I signed up for the top 200 plan over the phone. The sales representative just told me how much it was and it was for two years. I was never told that it would only be $54.00 a month for twelve months and the other twelve months would be $72.00 before tax. They never told me that my account was a month to month service.

I want to cancel the account due to being misled and it would be $300.00. Also we are moving and the moving fee will be a one-time fee of $150.00. The representatives are not very helpful and I had to call five times to get all this information. Do not use Dish network.

I was charged fees for early disconnection when we moved. I was not able to have Dish on building etc. Also, I told them not to take any money out of my bank. They did anyway. I lived in Idaho. Early disconnection fees are illegal. But they told me I signed a Colorado contract. So, Idaho law was not valid! They kept my credit card on file. They charged me without notifying me. Now, they want more money. Dish network company's rating is below zero.

I had Dish Network to install my dish on 7/27/11. My landlord stated that the technician removed a piece of siding near the gutter when he installed the dish and anticipates that it will cost $150.00 to replace. I called the several million 800 numbers that Dish Network has and I was hung up on repeatedly, transferred to none-working numbers and constantly given none-working numbers to call. I provided the tech's name, ID number and van number. These ** stated that he was a retailer and not employed with their company.

I called several more times and asked for the number to the department that handles "damages". The representative stated that he would transfer me. When I asked for the number, he stated that there was no number and he would just have to transfer me. What kind of ** is this? I called back yet again and when the rep put me on hold, there was nothing but dead air. Dish Network has more 800 numbers than one company should be allowed and the customer service behavior is unacceptable. It's almost like they were trained to exhibit such behavior when they're hired, I filed a complaint with the Better Business Bureau and contacted their corporate office. This is so sad that people start businesses, exude unethical business practices and the consumer is the one that suffers all of the consequences. I hate I ever signed up for this **, and if there is a class action lawsuit that follows, I will definitely be on board. What is happening in America?

I took the 2 year contract in order to get more stations. And then, they gave me the 3 movie stations for free for three months. All of this was $29.99. Immediately, they changed what stations were available for my package. I had to upgrade, now at $44.95. At the end of three months, I got a bill for about $80. I called and cancelled the movie channels. My new bill is now at $59.95. But that's not all! Now, the main channel I wanted, INSP, is no longer available on Dish. They don't even tell you. They just take over the station and name it Dish. And it plays things that you are already receiving on the other channels. This is absurd! When you take a contract with Dish, the only one under contract is you!

Dish Network customer service is awful. I called one day and got one bit of information. I called the next and it's a new story. My brother had Dish and he passed away. Originally, they told us to send a death certificate and that it could take 2-3 months before they could stop the auto pay. So, I went on line and set up an account and cancelled auto pay to stop those payments myself.

After they received the death certificate, we've been told they'd send boxes for the equipment return and yet they never came - one stupid story after another. Finally today, I was told that he owned the equipment and they didn't want it back.

I asked for a letter releasing us of any future cost or claims against the account. They don't do this, I was told. He said that he made a note in the account and gave me his operator number. So, I recorded the time and date along with his name.

I'm not holding my breath that this is resolved. I don't trust this company at all. I would never use Dish, even if they gave it to me free for 24 months! This is awful!

Thanks for letting me go off and rant!

I started getting phone calls about somebody else's bill 36 days ago. I called Dish Network upon getting the first phone call and advised them that they had the wrong number. At that point, they told me I would be taken out of their system.

Well, 35 days later, I continue to receive phone callsone at 9 a.m. and another at 4 p.m. I have talked to several supervisors but nothing changes. Yesterday, they kept dropping my calls and putting me on hold without getting back to me. They would not let me talk to any of their supervisors. Today, I called again only to be given the run around. Please make this stop!

I signed up for a package deal offered by DISH for $24.99/month which included Internet and phone. I was charged the normal rate for two months but after that, they started charging me for $53.99. I argue with them online every month and now, they are threatening me with collections, saying that they'll shut me off (installation date was 24 Nov 2010). Can I cancel this ** so I don't have to deal with it? I would have gone with Direct TV but it was not offered as part of the package.

We signed up at the local fair to switch from Comcast to Dish Network. They quoted and we talked but when they came to install it, it was not what they told us. They wanted us to pay for a 4th HD that they told us they would put in for free. They were rude and after talking to Anna ** and the manager, we decided to cancel for my husband finally said that they were not doing what they had quoted. When they wrote the paper work up, they told us it was one way and then changed what they had put down. They gave us a promotional gift, which broke before it was even used. And now they want us to pay $150.00.

We could not get them to understand what we were trying to say either, they seen it their way or nothing. Finally my husband hung up! This has put a bad feeling in our mouth for anything to do with Dish Network, and we were ready to change. We don't feel that we can trust their representative and we will be a lot more careful in the future.

I was sold a service that was to be turned off and back on based on time spent at my home. The person at Dish that set this up said, "When you don't need one month just don't pay that month. When you need it started, just call and pay that month."

First time I wanted the service stopped, I didn't pay that month. Even without payment, they left it on for 2 more months and wanted full payment to reconnect. I paid it and said this isn't going to work. They said we can set it up so you pay $5 a month when you don't use it. I agreed, but was upset that without payment they would continue the service and just run the bill up.

They now have done it again and they won't disconnect the service without paying $163 more for service I didn't use. I was not told that I never had to call. I just don't pay those months that service wasn't needed. I do not ever, intend to pay them. Caution when dealing with Dish TV, they just want to sign you up at any cost.

I received a flier from DISH Network day before yesterday in which I am charged $949.00 for an equipment that I have already returned to them, in their own labeled boxes. My cable service had been shut off previous to their receipt of the said equipment for non - payment (said payment arrived on time every month).

Dish Network can't wait to get you on a contract so they can raise your rate and charge you for movies you did not rent. They promised me free movies instead of reducing my bill for bogus charges on movies we never rented and then they turned around and charged us for the movies that were to be free. I had a bundled package with Centurylink, what a disaster! Both Centurylink and Dish blamed each other for all the problems and after hours spent on the phone nothing was ever resolved. Don't worry they will turn you over to collections and ruin your good credit with their B.S. charges! My advice is to steer clear of these rip-off artists and don't sign any contract for anything if it's not a solid prepaid setup, don't do it. You will regret it.

After seeing many advertisements for Dish, we decided in January to call them and, if it was a good deal, we would sign up for it. The representative stated the package we were interested in would be a price of $49.97 (service and taxes) each month for 1 year with 3 months free HBO and Showtime, HD for life and free DVR if we wanted it. We declined the DVR. To receive this price guarantee, we had to sign a 2-year contract at the end of the first year, the price would return to normal pricing of $59.99 plus taxes.

After many questions and multiple times asking this person what the bottom line price would be (I needed to know exactly what would be coming out of my checkbook each month), she never wavered on the price of $49.97. She told me many times that it was going to be the only price I would see come out of my checkbook each month. I was on the phone with her for over 45 minutes. I explained fully we are on a fixed income and could not have surprises when it came to our money. She assured me again that that would not happen.

Well 7 months later, I have had my bill changed 5 times and heard every excuse possible from them. The first 2 months, January and February, the bill was $49.97. March comes and the bill is $55.27. We called and were told it is because of the Showtime that the free trial was over and we didn't cancel in time so we were charged. Low and behold! We did cancel the free Showtime/HBO before the 3 months were up so there should have been no charge.

After arguing with the Dish person, he checked and, low and behold, we were telling the truth. He then said that the price went up in February due to charges to some channels and they had to charge the customers more. Well, wait a minute. What happened to our price guarantee? After a little bit of back and forth, the man said he will credit our account.

March's bill was $55.27. April's bill was $51.17. Still does not add up to our $49.97 a month. My husband called again and we were told we will get the credit. May's bill is $44.96. It was still not quite correct, but much closer to what we originally agreed to. June's bill was $55.27 again. Tried to call but we keep getting cut off. July bill is $56.69. We started calling again.

We are so fed up and just want the service gone at this point. First we are told it is because of increased taxes (what?). Then we are told it is because of a service plan (what?) but we did not ask for a service plan. We are told it was free for the first 6 months and now we are charged $5 a month. Well, then the truth comes out, they knew my husband said in a previous phone call that we did not want the service plan. They cannot explain why it was put on there and why we are getting charged. After speaking with Richard, I asked for a supervisor and I get Abraham who explains there is nothing he can do. If you have a problem with a bill, you must call the month it happens. They can only fix that month and no more.

Well, guess what, we have to call almost every month because of these issues. He is the one who admitted my husband said no to the service package and said he will take it off and credit us the one month. I then ask for his supervisor and a woman named Kat comes on the phone. She explained that the price guarantee was not a price guarantee. And they can guarantee it now just not before February of this year.

So I referred back to the original phone call which I know was recorded and asked her why her representative stated I was guaranteed only $49.97 a month to come out of my checkbook. She does not want to address this. She told me they have no control over tax increases and that if I want the service package removed, she can do that for me and credit me the amount that we were charged.

Hmm... That should have been gone already because Abraham said he took it off, so why was it back on. No answer. I keep telling her with the price changes each month, that's a breach of contract. She said no they have the right to change prices because there is no price guarantee. I bring up the recorded phone call again when I was given a price guarantee and she insisted that was only about a 15 dollar guarantee off the reg. price. Proceeded to keep saying they are honoring their contract, which they are not.

She started to talk about the fact that my bill should be $55.27 and not $49.97 because that changed in February. I ask why I was not notified and she told me I can look it up on their website. She was taking no responsibility for not notifying me. I told her I have only received one correspondence from her company and that was the first bill. There was no contract. She said the guy who installed it gave me the contract. He gave me a receipt for the install. She said again I can look it up on the website.

Hmm not everyone has internet but that does not matter. She started talking about how we were given credit for the mistakes and that is why the May bill was $44.96. Because the credit was given twice by mistake, $5 dollars for May and $5 for June (that's why the June bill was higher taking the credit back). I then asked if it should have only been one 5-dollar-credit. Wouldn't that add up to $49.96, just about our original bill? She ignored what I said. I asked her again to repeat what she said and she does. So I asked again, "$44.96 plus the 5 dollars equals 49.96. Add a penny for the extra tax and we have the original price of 49.97." She did not want to hear that.

She explained that if I want to cancel, I can, but I will be charged an early termination fee. She feels they followed the contract and l maintain they did not. She says she can fix my bill and guarantee a no increase until February of 2013. I asked how since they could not guarantee it before. She says it is policy now. That my bill would be about $50.50, or somewhere in there, $46.99 plus the most tax at $3.77. But it should be less because the bill would be less so the taxes would be less but is telling me the most the taxes could be, just in case.

Before this can be completed, namely me asking that if this guarantee does not come true, can I then get out of this mess they call a contract (88 minutes later), guess what, we are cut off. This is nothing new for Dish. The call before this one lasted only 4 minutes before we were disconnected.

One day we made 9 calls and got nowhere but disconnected. Because of all the aggravation, we have not called back yet but we will. Something needs to make this company responsible for their actions. I do hope a class action suit is filed on them for this type of bait and switch operation. It is a breach of contract and should be outlawed.

i signed up for "americas 120" for $24.99 a month .insted i recieved "dish america".i called and asked for my 120 like i wanted they told me that deal ended a couple weeks earlier.

Be warned. Do not use Dish Network. You will regret it!

I had been a customer of DirecTV for a long time, but I thought the idea of saving a little money per month ($20) was worth signing with Dish. It was the worst experience I've ever had with a company in my life. Remember, everything I am about to go over is compared to DirecTV, since I had been with them for many years.

From day 1, the interface or user friendliness of how everything was set-up was very unfriendly. It took many more steps to do simple tasks. And at times, it was flat out confusing, but I kept thinking, "I'm saving $20 a month". In retrospect, it's as if all common sense went out the window when Dish was deciding what units to offer. Most probably, in order for Dish Network to compete with DirecTV and save a buck, Dish Network chose an inferior product. I never had this problem with DirecTV. In fact, it was quite the opposite. I started wondering, did I make a bad choice?

Then I started to notice a common problem with the Dish Network recordings. Each show I recorded would have several areas where the screen would go black or fuzz out. Several static lines would appear making the recorded show unwatchable or annoying at best. I never had this problem with DirecTV!

I called Dish Network. After waiting on hold for a long time, I got people that I couldn't understand because their English was so broken. I told the Dish Network CS agent after several "What's?" that I couldn't understand what they were saying. I had to hang up and call back, so I could get someone that could speak understandable English. Again, I got someone I couldn't understand. The Dish Network CS agent tried to walk me through some reprogramming and such, but it was a very long haul as I couldn't understand anything. After a lot of time and 2 more calls, attempting to fix the issues I was having with their unit, the Dish Network CS agent suggested I get a new unit. Dish Network said they would send me a new unit. And then, I would need to send the malfunctioning unit back to them within a few days. They would be replacing the current unit for one that was the same model. I told them this unit seemed cheap. I would like to get a unit that wasn't so cheap. I was told, "No", unless I was willing to pay more. The idea was to save money. I didn't want to spend more on another unit. Besides, how do I know it would make it any better?

A week later, I got the new unit from them stating I had a short time to send the malfunctioning unit back. I then noticed there was no return slip to send the unit back. I ended up paying $15 S/H to send their defective unit back. I then started to hook up the new unit as instructed. It didn't work. Again, I found myself calling Dish Network CS. And again, I was extremely frustrated with the lack of English. After many hours of frustration and playing IT for Dish Network, finally, the new receiver was working. It wasn't long before I realized, the recordings were just as bad as before. The problems I was experiencing from the other receiver were identical. Needless to say, I was furious and realized I had made a very bad decision in going with Dish Network. It was obvious; Dish Network had cut corners to save a buck. I should add that DirecTV's customer service was amazing in comparison. I always understood the person on the other line. And they were always courteous.

At this point, I no longer believe in nor have any faith in Dish Network, neither their equipment nor their customer service. I was done with Dish Network. I was done with their lousy CS, unfriendly interface and with their inferior products. I was done playing Mr. fix-it. Naturally, I wanted to cancel the service and go back to DirecTV. I knew I would need to call Dish Network CS to cancel my account. I was dreading the thought. I knew I would be battling just to understand them.

I explained everything that took place. They informed me I would have a $300 fee charged for early cancellation. I told them I will not pay that fee with everything that has happened. The Dish Network agent said there is nothing they could do. I then told them that I need to speak with their superior. They transferred me, I heard music and then I was hung up on. I called back. I got a new agent who wanted me to repeat the issue rather than read through the notes, so I did. Again, the agent said there is nothing they could do and I needed to pay the $300. I told that agent to put me through to their boss and they did. I spoke with a woman who had me repeat everything again. She told me there was nothing she could do and I owed the $300. I went round and round with her explaining firmly, but professionally, "I have been wronged here. I am canceling your service because you failed to keep me satisfied on many levels. And there is no point in continuing to do business with a company that doesn't care about me or exercise good business practices." I told her, "I want to speak with your boss right now as this is going nowhere." And before I could finish my sentences, he hung up on me.

I called back. I told the 1st rep, "I want to speak with your legal department." The rep slowly but surely said, "I will transfer you to our legal department." I then spoke to another CS rep and again had to explain my whole story. She said I would need to send the 1st unit back. I explained to her that I already did. She said she had no record of it. I told her a Travis at the front desk signed for it about 3 weeks ago, and I had a tracking number. She asked me to send her that info. If the original unit was received, she could work with me. I sent it to her and never heard anything back, so I called again. I told the first agent, "I need to speak with your boss." I was then transferred to a supervisor. The supervisor had me explain the whole story again, and proceeded to tell me I still had to pay $300. I then told her I needed to speak with the legal department, because that person said they would be willing to work with me so long as the unit was indeed returned.

She said they don't have a legal department for me to be transferred to. I told her the last lady I spoke to was from their legal department. She said the last person I spoke to was a Dish Network agent with the same status as her as supervisor. I told her to let me speak to her boss and she transferred me. The next person I got on the phone said he was, that there was no one higher than him. Again, he had me explain my situation. He then replied stating I had to pay the $300 dollars. I said, "So no matter what has transpired, even though your company has not lived up to any kind of satisfactory service, even though your company has inconvenienced me, even though you have wasted many hours of my time in trying to rectify this situation and inconvenienced me greatly." He said, "Yes sir, you still owe the $300. And you will be charged $15 dollars for each unit you need to send back."

I explained to the agent that I am an internet marketer by trade. I send millions of emails daily. I have social sites with huge following. I am skilled in search engine marketing. I told him the way I was being treated was wrong. I explained that I would have to use my talents to warn others if this was the route he was going to take. I told him I was going to ask one more time. I gave him one more chance to let me speak to someone else that could write off the $300. I again offered to pay $150 if he would pay the other half. He said there is no one else for me to speak with, and I would need to pay the full $300. I told him to cancel my account immediately. I told him that I will see to it people hear about my experience with Dish Network. He didn't care?

- Pay for the receivers to be sent back

We closed an account with Dish Network (Satellite TV Service) on June 8th, 2011. At the time of closing, a representative of Dish Network told me that it will charge $44 for the remainder of the contract and a box with return shipper will be sent to me so that I could return the equipment. But I never received the return box I was supposed to receive and was waiting for it. Today (July 30, 2011), they charged me automatically $177.92 from my bank/credit card. When I called them to ask why I was charged $177.92, I was told that it is for $44 plus the equipment because I did not return the equipment. So I told the representative I was talking to that I had never received the return box, and she told me that she will send it out.

At this point, I told her the charge for the equipment needs to be credited back to my bank account because I did not get the return box. She told me she cannot do that and that it will be credited once they receive the equipment. In response, I told her that it is not right to charge me extra for their failure to do what they need to do and I asked her to connect me to her supervisor. When I got connected to her supervisor, named Rosando (ID # VAA), I explained basically what happened. His answer was that "it was my responsibility to make sure" I get the return box and that I failed to do it. So he cannot credit me back the amount. I told him that it is totally wrong for them to transfer the responsibility to a consumer when it is their job to send and make sure it gets to the consumers. His tone of voice was that it was my fault that I got charged.

Dish Network is a nationally recognized company and has millions & millions of customers. If what happened to me happens regularly, I feel that Dish Network may be defrauding intentionally or unintentionally millions of customers.

Dishnetwork was part of a larger bundle of services that was connected all at once 4 years ago (phone, internet and TV). When I called to disconnect the bundled services, the company that did the bundling (Windstream in Nebraska) did not disconnect the Dishnetwork along with the internet and phone (and failed to tell us so). So now, Dishnetwork has sent us a bill for services used while we no longer lived in the house (the kicker is that they knew we had disconnected the phone and internet because they had to send us their own bill, when it was previously just part of the bundled service bill). Additionally, they are sticking us with a "leased equipment" replacement fee; the leased equipment stayed with the house and since I now live 5 states away, I am not able to return it (and they are not willing to go pick it up).

My credit card was charged twice before any service was provided, only a phone call and a promise that there would be only the monthly charge. I was told that there would only be confirmation that the card was active and valid. they were never able to provide their servicies and I still was still billed twice.

I contracted for the 24.99 dollar special. They installed two receivers for 2 rooms. A week later I received a letter from Dish that I couldn't have the special due to my credit! We also had extremely poor service! The system would keep shutting down re booting! One it took 3 and a half hours before it stopped re booting! A service tech came out and said we needed a new receiver. He ordered a new one or refurbished and we had the same problem! I was fed up! Our first bill was 41.00 and went up to 58.00for basic service! I cancelled due to poor service! Now they want a 400.00 early cancellation charge! I'm prepared to fight them in court! I'm a retired Viet Nam Veteran on a fixed income.

I moved to South Beach a few months ago, and searched for cable networks after settling in.

Dish Network sent me a flyer in the mail stating $29.99 per month for service. I moved from NYC where my cable bill was no less than 175.00 per month including Internet. So, $29.99 seemed great and why not try something new.

Never in my 20 years of living in Manhattan did it matter, my credit, to call Time Warner and have service turned and on. A technician will install the next day without deposits.

Anyway, the Dish Network customer service was called several times by me to get quotes. Each time it was a different amount offered per month. I also found out the $29.99 was for basic even though the ad says, premium.

I got on the phone with Dish and they said he was right. I argued with them. Nobody seemed to think there was anything wrong with telling me I was getting something I am not. Needless to say I stop using it; want to return it, but I don't know how. When I call the customer service number, the only option is to pay the bill, which I am not going to yet. No option to cancel and return equipment.

I will never make this mistake again. I am returning to New York anyway; so, hello Time Warner-- which has their monopoly on the city.

Dish network advertised services with free premium channels if you do automatic payment over the phone or by debit. The services is free for three months. I added and got the service a month later. No\w I am at my second month. THeir was descrepency with the programing, what I am suppose to get and what I got. I went on the web site and browsed and seen the many packages that they offer. I called the service department for a quote. He told me that the only package I was eligble for was the americas top 250 without the HD programing.

I ask how much it would cost to upgrade and he said that it would be 29.95. I asked him if my bill would be effected and he saidno that it would generate a new bill and that the old bill would be discarded. The new billwouold be out in August of 2011, which would be 71.25 permonth with a discount of 39.95. On July 24, 211 my services was interruped for a amount of 62.00. Italked with the customer services and they could not explain the bill amount and no other services. I explained that the customer service had helped me with the upgrade. They would not change or correct my bill and are trying t charge me for a full month of service for 5 days of upgrade and my old bill also. I had all the channels offered in their program. He states that you are charged a month in advance and I told him that I paid with a debt card and it asked for 27.

00 to upgrade which it did. But that the bill is 62.00 for the entire month. My bill was only 36.00 this month. I can not get them to correct the amount or resolve the communication problem with custmer service3 and billing.

I paid my bill by check, and I paid for a year of service for many years. When I sold my house in Illinois, I removed my antenna from that house, and put it in storage until I had another house. I moved to Missouri the end of December. I lived in my motor home in an RV Park; with no place for an antenna, until July. My service was paid until the end of March. I never used the service for the last three months of the pay period.

I called the Dish Network and told them I would not be renewing. I received a bill by mail and by email, which I returned marked CANCEL. I made several calls telling them that I did not renew the service. I received a bill for one month of service that I did not use, along with payment late charge. I called again, and was told that I still owed the bill. The next thing I received was a bill from a bill collector. I informed the bill collector that if I received more bills from them, I would file a suit for harassment. I was told by the bill collector that I would not be billed by them again.

when I sign up for dish I did it through and installation company/salesman that came to my house. First of all he said NOTHING of any fee or contract that gets set up through his company at the same time I set up Dish, which Dish explains I would have to contact them about canceling. Then they tell me that although we are losing our home and will no longer be able to use the Dish that we still have to pay a ridiculous cancellation fee, which I was also told by the salesman that they were no longer allowed to hold me into a 2 yr contract. I called to cancel because we kept having issues with the satellite and receiver not working and the horrible channels, we were also possible going to lose our home and needed to drop payments. And when I was told about the fee, I told the lady to just lower my service to the cheapest one available and then a few months later saw my auto bill and wondered why it was still charging me 44 dollars when I thought it was taken down to 24 dollars...

when I called again, the man told me that because of our situation, we could buy out our contract at only 90 dollars, at the time I didn't not know for sure we would lose our home and had no money and asked if he would make note of that for the next time I called back, he said yes, but the next time I called back the price given to cancel became 245 dollars, when I ask why and explained what the other man had said, this man simple said "yeah, I don't why he would tell you that or where he got that number." I am completely baffled by there manner of business and the deceitfulness of the salesman. I have also seen online that Dish Network settle a claim for 5.9 million dollars in 2009 for some very similar claims about there company practices. I plain to file another complaint with the BBB about the way my account is being handled.

Upon obtaining dish network last year I only wanted the bare minimum services-no frills. Customer service tried to sell me their warranty service on the equipment @ 6.00 per month while I signed up on the phone. I did not want it-I ALWAYS self insure my equipment. Someone else was with me when I was on the phone and they heard me decline it over and over despite the incessant sales pitch. Busy person I am I merely noticed my billing deductions were the proper amount for the first 6 months and thought nothing of it.

After 6 months they were a tad bigger but I assumed my GF had been buying PPV when I was gone or something but recently I investigated closer and found that I had been signed up for the equipment warranty without my knowledge and the first 6 months were a no charge teaser. I have contacted them several times and the bills at this time still show me signed up but they say they are crediting me back the money 6 times over the next 6 months. The accounting is very confusing and I don't see why we have to play games; can't they just give me my 36.00 back? I do military services and am not always at home to go over my bills.

Our home burned down April 16, 2011. It was a total loss. When we attempted to reinstate our Dish Network service (on June 2nd, 2011), we were told we would have to pay for all the equipment or provide a copy of the fire report; or we could not reinstate our account or receive new equipment. On July 9th, 2011, Dish Network drafted $97.36 out of our account for services we had cancelled back in April, stating we had reinstated our account. Dish Network arbitrarily reactivated our account on their own to bill us, even though we do not have any equipment to use this service. I phoned them regarding this issue and was told by Betsy ** that they would refund only half the amount drafted from our account. I told her to look at the notes on the account regarding the fire, etc. and she stated that it was all she could do, even though their notes stated that we could not get any equipment.

How can Dish network charge a "late fee" for service that is not paid in advance? How can I be "late" if I'm being billed in advance of receiving service? I plan on cancelling my Dish service as soon as my contract is up or I find a cable provider that can get me out of the "cancellation fee" of $250.00. Dish was very good at one time but it seems they got greedy!

Isn't it against the law to charge for service that has not been received?????

In February I called and cancelled service with dish network. I was told what the final balance was which was $102 and paid it online that same day. The next month I got a bill for like $120 and I called them telling them I paid the final balance and they said fine. For the next month I was getting daily calls and bills saying I owed $120. I called them again and talked to a rep and was told I never cancelled service and had to pay them $120.I then asked for supervisor and talked to Angelica who said I did not cancel until the second phone call. I said I cancelled the first phone call or why would I have called the first time. She said there was nothing more she could do and gave me a web site for complaints. I typed a letter explaining the problem to this web site twice and have not heard from them in over a month.

On January 25 2011, I placed an order through an online chat session. I have a copy of the transcript, which shows that the agent offered me the following, "you qualify for the Free First Receiver Existing Customer Lease Program. You can get two HD Solo receiver for free and a technician visit for $15 with a credit card qualification and a 24 month commitment."

Upon receiving my bill, I was charged an additional $7/ea receiver, "Feb 14 - Mar 13 HD Solo Receiver 7.00, HD Solo Receiver 7.00". I called and advised them that I did not agree to any additional charges, whereby they told me that is their policy, but gave me a $5/month credit for 12 months.

I cancelled my services with Dish after a year of using this company. Upon cancellation, I was threatened that if I cancelled they would charge me $400.

I was upset by this fee and the representative told me that if I did not cancel, there would be no fee. I was transferred and spoke to another representative who told me that I would be charged $350. Finally, I was transferred to a resolution team, whom I said I did not provide the authorization to charge my account. This rep agreed that they did not have a two-year contract on file and if they found one they would notify me prior to billing me.

On 6/21, an unauthorized charge of $227 was posted on my account from Dish. I contacted the company today and spoke to Op Id KH1 who told me that the charge was a cancellation fee and that a contract was found. I asked her if she could provide me with a copy of this contract. I was again transferred to a resolution team. I was on hold for 40 minutes when the phone hung up. I tried calling a few more times and the phone hangs up each time. This company is crooked and very unethical. I will not be robbed by these people!

When I called to disconnect my service, they told me that I must pay $420 for early termination fee. I would have been fine with this if: 1) I had the service for longer than three days; and 2) they would have informed me that they do not have a grace period. DISH NETWORK IS NOTHING MORE THAN A MERE SCAM! Go with DirecTv!

My problem is that last month, I purchased a boxing program for $64.99. That was for May 7, 2011 and I paid for it with my Visa.

This month of June when I got my paperless bill, they charged my account $103 that included the boxing program again. I called them and the guy said they charged for the monthly bill, that it was due on May 27 and that my monthly payment is supposed to be $48 a month. In my contract for automatic payment, it is supposed to be the on the 27th of each month. They thought just because they have auto payment, they can charge and do whatever they want with my bank account.

they charged me for and installed a HD sattelite without me even knowing and I don't even have an HD tv!! and every time I go to the interactive part to see interactive tv the transponder comes on and i miss 10 minutes if the show i was watching! HELLO! all that money for this new dish and the old one was much better!!!

I ordered Dish Cable and Internet Package on the web. I then found out that I could not use the company that gave the order as I live in a MDU-restricted property. I refused the modem for the internet service and UPS returned it. I never touched the package. I cancelled the order with Dish.

I had signed up with Dish Network with a firm price for 1 year. Since I had direct pay from my credit card account, I didn't notice the gradual increase until this month when my payments more than doubled! When I went back through my credit card statements I realized that they had "tacked on" a "service charge" and also the original price had gradually increased until I was shocked by what I was actually paying per month. I immediately called DISH and talked to a supervisor who couldn't/wouldn't help.

When I advised him that I wanted to discontinue service, he informed me that it would cost in excess of $200 to do so and I would have to send back their equipment for another $15 expense to me. I called my credit card company to stop all charges by DISH and was advised that they couldn't stop the charges and that I could dispute them but would be charged the original fee PLUS interest when (not "if" but "when") the charges were deemed valid. DISH has you coming and going with an air-tight contract. If you sign up, YOU WILL PAY their fees, increases and penalties that they deem fair. Good luck to you, sucker!

Does not work for my application. No credit for immediate cancellation and a $420 cancel fee for a product not used.

I signed up for a Dish package that was supposed to start at $51 and go up $15 at the end of the first twelve months. Instead it has gone up three times and after the first twelve months is approximately $79

Constant increase in bill

Dish Network claims that I have that returned their boxes and not made the appropriate payments. However, I cancelled the services and obtained Time Warner during the period of November 19, 2010 to December 18, 2010. I called on several occassion to dispute the matter but to no avail. Dish has now brought this to collection in attempt to hurt my name and inflate their fees.

I was a good customer of Dish Network and made each payment promptly and now they are taking advantage of me and will not stand for it.

I used to live in Hayden, Co approximateloy one year ago. I cancelled my Dish Network service and shipped their equipment to them. Now, I checked my credit card statement and noticed that they charged over $100 on my credit card without my permission. I never gave them my credit card information since I used my debit card for payments. I since have changed my bank. They tried using my mother's debit card for months until my mother caught them and the bank requested that they return the money. My mother had never used Dish service. All of this originated in Colorado. This is highly illegal. How on earth do they get this information and get away with this practice? They hang up on you or give you a phony person's name. They should be prosecuted for this highly illegal practice. They put my credit card in an over the limit balance with consequences and fines.

Dish Network ripped me off. And here are the things that happened to me: 1. Bill jump up and down for no reason, 2. Now and then I am charged for some pay per viewing, 3. Technician came to fix the no signal problem and found that their installer screwed up and I still pay, 4. Sold me a tech package in case if they come out again to fix something, 5. Make me pay the postage to return their box. This really ** me off. The result was easy, I cancelled their service.

Dish Network Corporation defrauded my senior citizen father, in an organized scam using deceptive trade practices.

In July, August of 2010 through misleading marketing ads and deception, Dish Network and authorized dealers targeted my retired senior citizen father, a senior citizen in good standing within our community and a longtime Time Warner cable customer, for their promotion of $24.99 / month for America's Top 120 channels (for 12 months) and the remaining 12 months the price being locked in at $39.99 (copy of ad available) in joining them by signing, under duress and deception, a contract after the Dish system was installed. Complaint was made on that day to the authorized dealer and Dish Network.

On January 5th 2011, as a new customer under this promotion, my father contacted Dish Network for advice, as their client and new customer, if there was any option that he could freeze my account by holding it while we were on vacation (a Hindu Pilgrimage in India), and resuming it when we got back. Dish Network advised on Dish Pause as the best option, stating that it would only cost us $5.00 monthly charge for Dish Pause duration. The account would remain active and resume back when we returned. Note that Dish Network did not advise that it would forfeit our $24.99 rate and our lock in rate for the remaining 24 months of resumed service. They knowingly omitted this key piece of information.

On March 11th 2011, I contacted Dish Network for resuming services and shockingly find out that previous promotion was forfeited due to Disk Pause and the terms of the promotion had been changed. My monthly bill now was almost doubled from $24.99 and now to $44.99 for Americas top 120 package. We protested to Dish Network and asked why they did not disclosed to us on January 5th. They were apologetic but the situation was not resolved. They did not resume my original service due to the situation not being resolved.

On March 12th 2011, I again contacted Dish Network in verifying and stating my original pricing before service is resumed; the issue was resolved and my original service was resumed at that original promotional pricing of America top 120 package that I had before.

On April 6th 2011, after checking my bill and noticing that prices were doubled and overcharged, they have removed my $24.99 monthly price ($15.00 remaining monthly credits from the $39.99 per month) and started charging me $44.99 per monthly charge, plus advanced monthly charge for the same amount which is locked in for the remaining term of the 24 months of the promotional months without the promotional pricing that I had signed up for. I contacted Dish Network and they stated that my original agreed upon promotional price was forfeited. Again, I complained and protested related to the current dispute of overcharged billing and what the current bill should be. I also advised them that the future automatic withdrawals if not corrected with the promotional pricing that was agreed upon will also be overcharged and be in dispute every month.

On April 9th 2011, he sent a letter of Complaint to Dish Network and their Corporate Officers via email system. I received short email back stating that the complaint has been addressed without any proper explanation in their deceptive trade practices against senior citizen consumer in wrongfully charging.

Since then and until now, Dish Network is continuing to violate my senior citizen father and enslave him with a bogus contract with their wrongful practices. Complaints were made to the FTC, BBB, and Attorney Generals, as well as the Credit Card Company. They seem to operate with immunity from sincere federal prosecution.

Again, my senior citizen father's rights were violated. He is a victim and is continuing to suffer in health and welfare due to Dish Network's scam. He is a responsible consumer and we have done everything reasonable to resolve the dispute. I expect the government using all tools necessary including the Rico Act under organized crime to prosecute the Corporate Executive Officers/employees in criminal prosecution. I hope also Consumer Organizations/Pro-Bono Legal Councilors to defend and protect senior citizen/minority consumers from predator corporations such as Dish Network from any fraudulent and deceptive trade practices from their current, past and future actions. This is organized crime racket perpetrated by Dish Network Corporation and their policy directed by their corporate officers. The company is getting away with it against my father and many other consumers.

The ongoing wrongful actions of Dish Network is resulting in health, physical and emotional harm affecting his health. It has also caused him financial damage.

I cancelled my service early because the price for satellite service had gone up dramatically. I was always happy with the reception and service but the price became prohibitive. They informed me that there would be an early cancellation charge which I already knew about. I was on an autopay plan which debits my checking account automatically so that I don't have late payments. So a month after the last payment to Dish Network, I saw a $34.89 charge on my checking account to them. I called them at 800-894-9131. After dealing with their automated menu system, I was able to speak to a rep who asked me who I am and the last four digits of my social security number for verification. I gave him this info and explained what happened. He informed me that when I sent back the receiver and remotes, I used their shipping label and method of shipment and that they charged me accordingly. Had I used another method of shipment and label, I would not have been charged.

I told the rep that I was not told in advance that I would be charged anything, nor was I given the option during my conversation with the previous rep of using another method of shipment or label to send the unit back. I told the rep that I felt the shipping charge should be refunded. He said it didn't matter and that there was nothing he could do. It's because I used the shipping label and method, they were correct in charging my bank account for the shipping charge of $15.00. I asked to speak to a supervisor. He put me on hold and then came back on and said he was about to connect me. I waited and then I heard a click, and my call was disconnected. I called back, and the exact same thing happened again. I called back a third time and spoke with Chantel, Operator ID # **, who tried to reverse the charge but was unsuccessful.

I said the next thing I'm going to do is call my bank and have them reverse the charges. She said she would connect me to a supervisor. I ended up talking to Christie, who informed me that on their contract, it is written that they can charge me to use the shipping label. She said that they don't tell people in advance that they will be charged to use the shipping label because they don't want people going to USPS to ship the receiver back. It's because it may get lost and the customer would have to pay to replace it. I asked her several times to please reverse the charges. She said they were right to charge the money to my checking account.

I informed her that not informing me in advance where I would incur a charge on my checking account is fraud. I told her that I would be informing my bank of the fraudulent charges and would be filing a complaint against her company with the Secretary of the Treasury. I told her that I would also prevent her company from making any new charges on my checking account, tell everyone I know about this fraudulent charge on my checking account, and advise them never to do business with Dish Network ever. I also asked her if she thought it was right of her company to charge customer money without first informing them why.

She didn't care and said it was within her company's rights to take that money out of my account. She said there was nothing more she could do and that she would be connecting me to the executive somebody or other in charge of something. I said there was no need, as I felt that since a supervisor could not resolve the situation, there probably wasn't anything an executive could do either. She ended the conversation by informing me that the conversation was being recorded.

Dish network illegally modified my Dish Network bill and gave temporary credit and provided a much more expensive package. Upon close examination of my bill, I noticed they applied temporary 6-month credits of small amounts but changed the Dish Network package. I called the company; the company refused to refund the charge and refused to provide the original Dish package. The matter was escalated to their Premier Customer Line, but they also did not look into the matter.

In summary, I believe Dish Network is illegally charging customers. In another older matter, they sent a service representative to my home and charged $99 without informing me of the charge. To add, I also sent an email inquiry, but that did not get their attention at all. I would like to pursue this matter legally.

I called DISH on 5/17/11 and was hung up on twice after I demanded to speak to a manager about my bill. Mysteriously, they had no record of me calling in on 4/08/11 to cancel HBO and Showtime. These items were free for the first 90 days. All 3 representatives I spoke to lied. The 3rd representative did send a confirmation via e-mail on 5/18/11 stating HBO and Showtime cancellation request was received from me. Van, the rep, tried to negotiate a deal and agreed to give me a $24 credit on my next bill. After we hung up, I realized I had shorted myself, because DISH actually owes me two $24 credits. One for April and one for May. The 3rd rep identified herself as Van.

I told Van that I was being scammed, and informed her that I spoke to 2 other reps before her within a few minutes and they hung up on me. All 3 representatives spoke over me as I talked and kept telling me I misunderstood. DISH call center is in the Philippines. On 4/08/11 I was informed that I would see a credit on my next bill. My next bill came dated 5/15/11 and there was no credit. So I called DISH again on 5/17/11. My experience with DISH is less than satisfactory.

We were charged sales tax on charges for shipping our equipment back! We terminated our service due to moving. We were sent a box to return our equipment with a prepaid shipping label and instructions for packing and returning the receivers via UPS. A month later, with no advance warning, we received a bill for $15 for equipment return charge plus Florida Sales tax. I called Florida Department of Revenue who said that this is not a proper charge. Sales tax are for tangible goods and certain services purchased. I clearly did not purchase this service from Dish. I paid for UPS shipping of their equipment back to them (under false pretenses). Not only was I led to believe that the return was at their expense, but they had the nerve to try to also collect a sales tax on this!

I agree with Roger. Just today, I submitted a complaint to the FTC about Dish TV. I got service with them about six months ago and every month, I've had to call with concerns about the monthly bill. And every month, it has been a different amount and their customer service representative are such idiots that they can't explain the charges. I've always had just the basic package and signed a contract for $24.99, yet one month, it was down to $22.21 and this month, they want $52!

One month, they charged my card twice, and said basically-- too bad! I wonder if the owner realizes he has such idiots working for him.

On 9/29/2010, I stopped at Mr. **'s booth (US Digital Limited) at an event in Pueblo, CO to inquire about the promotion of Dish T.V. After hearing his spill, I signed a promotional agreement for Dish T.V. services to bill me for the 1st year monthly charge of $52.99 plus taxes. And after the 1st year, the charge is $66.99 plus taxes. After the first six months, I learned that Dish T.V. was charging me $66.99 plus taxes. I contacted the billing department and no one, including a Jerlyn **, would honor the original agreement that I signed. Furthermore, I have tried to contact Mr. **. But the phone numbers given were all disconnected or not valid numbers. I found his address on the web but there's no valid business number.

I signed up and was told that my monthly bill would be $27.04 but it went up to $30.04 in the first bill and was told that package just went up. I was also told that I would receive HDTV for life and then received an email that my package did not qualify for HDTV. They said that the installation was free but then the put the receiver on the ground, saying that they would need the electric company to check the wires. They said that they would finish the installation after the electric company notified them. The electric company came out and Dish never showed up. When I called, they sent out a technician and charged me $150 saying that I only had two months after signing up to have this completed. This was a scam. Even the technician said that this happens all the time.

I have had Dish Network for 6 years and never have I called and asked for a service and been billed what I was quoted on the phone. Let me just say I am an honest person, but I like to be billed what your operators tell me. Nothing is ever easy with Dish Network.

I was billed $50.00 to change the place with which I watch TV. My home is wired on all walls, I just wanted to move the TV to the other wall, nothing new installed. I pay every month for service and was told this would be no charge. These operators lie to you.

I cancelled my Dish Network service today. As expected, they'll require the return of my leased equipment. Much to my surprise, there would be a $15 fee assessed for each return label I had to use. I was told that this was clearly stated in the terms and conditions I signed for my service.

However, Dish Network's RCA page 7, Item 5, Part B states that you must "contact our customer service to schedule the return of your leased equipment." It says nothing about the customer being responsible for return shipping charges. Nor does it say anything about Dish Network paying the return fees.

Obviously, there is nothing criminal about this policy. What it does is provide Dish Network with the leverage they need to bully clients into keeping their services. If you wish to refuse to return your leased equipment, Dish Network will simply place an over-inflated replacement fee onto your credit card that they keep on file. It should be noted that your credit card information is kept on file even after you request it to be deleted.

The public needs to know what of company Dish Network is. Buyer: beware and remove your support by cancelling your own services. Economically, this will set us back $30 up to $460, depending on the return actions we take.

I signed up for a new contract with DISH and they told me that they would disallow the $50.00 putting in the equipment. But I would have to pay for it first and then they would send me a VISA card worth $50. I now received a letter from MPELL Solutions. They tell me to get a copy of my first bill and to send that with $4.95 for fees. What I want to know is why didn't they just send me $50 as that is what they said? Is it okay for me to do that or not?

My 76 year old mother-in-law lives in an apt. complex. She has been telling us how her Dish Network bill keeps going up and up and up. Her bill is automatically deducted from her checking account but then it was already up to $286 and she couldn't figure it out. She made numerous calls to Dish Network, to no avail, even despite the fact that she is elderly.

So, her only option was to cancel her services because she could not afford that amount. So, my husband and I went down to go over her cable bills with her and discovered that she is being charged for $60+ PPV wrestling, $50+ boxing PPV, and all these movies. We tried calling Dish to straighten this out, once again, to no avail. So she is sitting down there in her apartment with no TV and no help from Dish Network. They wouldn't even send a tech out to see if someone hacked into her services.

So, this morning I took her bills down to the police department so see if they could figure out who is hacking into her services. I highly recommend you don't choose this company because, as you can see from all these blogs, they are very poor business people who do not care about their customers.

This is the most unorganized irresponsible company I have ever dealt with. I paid my bill last month, paying an additional $100 on top of that and was told there would be a zero balance in May and a credit on June's bill. Now they can't find the extra hundred dollars they took and are saying that even though I have proof that they received the money, I was still going to pay again. This is not the first round I have been in with this company.

They have gone into my bank account and taken money without my authorization and charged me for early termination after two years of service even though my contract says it was one year and the CSR told me it was only a one year contract. I am still waiting for a return call from corporate to straighten this out. But having to call these idiots every month about every bill is getting old. If you have not locked in with this joke of a company, don't! They will rip you off steal from you and lie to you at every turn! Don't waste your time or money. After almost three years with them, my bank account is empty and my service sucks. They even charge you to return their equipment. Really?

I am former dish network subscriber for five years and I had to downsizing my spending for economic reasons and disconnected service last July 2010. It has been close to 9 months and I haven't received refund check (sum of $191.92) yet. I have been calling dish network since Feb 2011 every week. But, every time I call, I am getting same answers which is check has been mailed out, but I have not received check yet. I am getting really frustrated and beyond mad. I am filing formal complaint to business bureau and consumer affairs, if I don't receive refund check within two weeks.

Basically, it looks like this company has so many complaints against it from their customers. I should have caught that before signing up for their service. They have very deceptive practices, failure to delivery services and/or equipment. They bill/charge the customer for items that the company should be paying for.

I accepted their services and received their equipment and services timely. Within a couple of weeks of service, the main box went out (controls 2 TVs). I was told they were sorry for the inconvenience but it would be 5 to 7 days before receiving a new box. This means two of our three TVs are down. No credit was allowed for their defective equipment. Next, the new box arrived but for some reason, the remote controls would not set to the new box. I was on the phone multiple times, with multiple people and still it could not get resolved. So they decided they would send us new remotes but it would be another 5 to 7 days again with no credit to service. Remember, we can actually get up and change the channels manually on the main box but the second box without the remote would not work. One television completely down.

Also they finally sent a box for us to send back the bad box, however, they did not pay for the shipping. The only way UPS would pick up the box is that I had to provide them with my credit card to pay for the shipping. I called and complained but was told that was my responsibility, even though they sent us defective equipment. Remember the box did not even last 2 weeks. By this time, DISH is now on my hit list and it just keeps on coming.

Well, we finally received the remotes for the new box that was sent. Well, guess what, the remotes would not program to the new box. After working with multiple people, no one could set the remotes, remotely. No kidding, totally incompetent idiots that work there., trained lying monkeys. They stated they would have to send out a technician to figure out what was wrong because this never happens. Again, they did not want to provide credit but finally stated they would provide a whole $6 (Wow!) which by the way never happened.

The next day a technician came out and it took him a while to get it fixed. He stated that their main office knows that if you send out a box, the remotes have to come with it programmed and that it usually can not be programmed over the phone. This has happened multiple times and he just seemed very frustrated with their office. He seemed very nice and apologized. Well, guess what, I just got my bill and I most definitely did not get my whole whopping $6.00 credit but I was also charged a technician fee for him coming out and fixing their problem that started after 2 weeks of service.

Needless to say, they are on my hit list and I have decided that they never learn a lesson. It is time their customers fight back. Based on all of the complaints that I have read out on the web based on some of these same issues and many others, there is a class action suit waiting to happen. I am going to find a good attorney that wants to take them on. It is nice when the little guy wins every once in a while and hopefully based on everything I have seen, we probably have a good chance. They have pissed off a lot of people and you know jury trials, they love the little guy and not the big conglomerates that like to steal and cheat us consumers.

In June of 2010, I moved to my summer home in ME. I tried to have my service transferred to that address. The technician could not get a signal so no service was available. Yet, they have been charging me a rate of $9.69 since June of last year and I was told that it will continue until Oct. of this year. I requested a one time bill for the remainder of the contract for 6 months and they came up with $15.00 a month for six months comes to $105.00. I have been paying $9.69 a month since last June for a service that they cannot give me. I spoke to a supervisor last June and she stated the best she can do is $10.00 a month until the end of the contact.

I had to cancel my Dish service because my husband left my daughter and me, and I couldn't afford to keep it anymore. When I called to cancel on March 21, 2011, (my residence is in Corona, CA) I was informed that there would be a $210.00 cancellation fee. I begged and pleaded, but they wouldn't budge. Shortly thereafter, I received a notice that the $210.00 fee would be auto-debited from the card that I had to give initially when I started service for 'verification purposes'. Being a little strapped financially for at least another week, I called and spoke to Mike on April 6 or 7th. He promised me that they would not auto-debit the fee, saying they no longer had my debit card number on file. He assured me that they would bill me instead. Of course, a few days later the charge came through, causing me to be overdrawn and my automatic auto insurance payment to not go through. When I saw the pending charge on April 11, I immediately called and asked to speak to a supervisor.

After waiting on hold for 26 minutes a man named Tristan came on the line and claimed to be a supervisor. I told him the situation and he said that he wasn't reversing anything for me and very rudely asked me if I wanted anything else. I told him that I wanted to speak to his manager, at which point he hung up on me. I called back and asked again to speak to a manager. This time I got Ronnie or Lonnie. She assured me that she was going to reverse the pending charge and send me a bill since that is what they promised to do. She asked me to wait on hold so she could discuss it with another department. I waited on hold for an additional 30 minutes and the call was ended. I called back a third time, waited on hold for over 15 minutes, and was eventually routed to the 'executive' department, where I spoke to Joe **. He told me that since there were inadequate notes on the account he couldn't do anything for me. I told him that I didn't think it was fair that because someone obviously didn't note on my account that he wouldn't help me. He said that since the notes didn't 'back up my story' there was nothing he could do for me. I asked to speak to his manager, at which point he informed me that there wasn't one and that he was the highest authority. I spent a total of an hour and a half on the phone.

I have a grandfather clause and the price went up to $155.50. They do not notify you of the increase until you get the bill. They offer nothing for this price. When you are a new customer, you get the cheaper prices. Not right.

They do not offer you DSL or phone. Nothing. If you cancel they will charge you for a download charge. There is nothing on 500 changes. You call them, and you get international people. They don't even use American employees when you call, only Bombay.

The invoice changes increases each month. I tried calling. I spent over 30 minutes on the phone speaking to rep and was transferred to supervisor. I waited 30 minutes on hold. I hung up and called back. The same thing happened except this time supervisor answered, but then disconnected me. I called back and the exact same thing happened. I was promised no rate change for 12 months.

They are charging me for i-box that they took when they updated my system, and because they say they don't have the box, they are charging $219.00. The problem is not only with me, as there are a lot of people that have complaints with this company. in UPS, they told me to be careful with this company for they will cause problems, they always do. I suffered from depression because I have spent hours and hours trying to fix this matter with them, but they dont listen. Everything has to be their way.

I started service with Dish Network over the phone in Oct.2009. The package deal was for basic service at the cost of 30.00 monthly with free 3 months of sho/hbo. The second month payment was less than 24 hrs late and I was told that they will not disconnect my service but according to my 'contract agreement' I forfeit my 3 free months of sho/hbo. I questioned the mentioned of the contract and was told that there was a signed contract with my signature right in front of her. I requested for a copy , was told she had to request a copy of the contract and then they have to verify it and then they would send me a copy. i never received it.

I then begin having technical issues with losing my signal, complained many times and requested for a tech to come and re-triangulate the dish. I was told according to my 'contract agreement that I signed", I am to pay $100 for a tech to come to my home. Again I disputed and questioned what am I paying a monthly maintenance fee for and what exactly do that covers. I was told that 'according to my contract agreement' the maintenance fee is for the receiver which I had already bought and paid for, and that covers only the receiver. I disputed the alleged contract and tech issues several times more. I was then told by a different rep., that it would cost me $50 for a repair tech to come to my home and fix 'their' equipment.

As months passed with tech issues and the increases in my monthly bill 'every' month, I complained and questioned when after the second month of service my bill went from $24 to $30. When I questioned Dish about the increase in my bill, I was told it was due to the change in my contract agreement ( a penalty for breaking the alleged contract). Then my bill went from $30 to $50 (all within the first year of service with them). When I questioned that, I was told that (yes, you guessed it), my 'promotional contract ' has ended and now I am at 'their regular rates of service." Once again, I disputed and requested a copy of this ' contract' was told one was requested and I would receive a copy in the mail once their company verify it. I never got it. I asked why was I not given an opportunity by being informed of the completion of this 'ending of this contract and given an opportunity to continue paying for their goods and services and the service at a rate that increases every month. Finally, I complained to the BBB, was contacted by a dish resolution representative who acknowledged that for a year now I was held by and penalized for a 'non existing contract.'

Her resolution was that she repeated several times to me that my monthly bill will be the $32 and she was to replace 2 months free sho/hbo and sent a tech to my home who said that the dish itself had to be moved. hH changed a wire, offered to hook Dish up in my spare room for $20 (under the table and I declined) packed up his gear and left but not before he left all the under-pending off my home and spun out of my drive-way leaving a huge tire hole and spent gravel. To add to matters, my signal was no better.

I continue to complain to the resolution rep as to which she sent another tech. This time 2 techs came, assess the problem, then one tech told the other 'We got a lot of work to do. We got to move the dish. ' I asked if they needed access to the inside of the house for I had to pick up my son from school and I left. That trip takes a total of 20 minutes round trip. When I returned home, they were gone and no better service. The dish had not been moved.

I then get a bill for $75, was told by a rep that the increases was for the change in my package. I explained the resolution agreement and she corrected it and informed me that my monthly bill was $32. I paid it. The following month I paid the $32 and received an email saying I owe $16 more, for my monthly service bill is $58. I questioned that amount again and was told that I was given a $15 promotional credit and was now being charged for that (the same $15 discount they say I forfeited the second month when my payment was late according to my 'contract' agreement ) and that they raise their rates at their discretion even before making the customer aware of the increase.

I declined acceptance of that and told their resolution rep that I am not happy with the resolution and that I feel I had been unlawfully misled, bound and penalized by their company and had religiously paid my bill for over a year now for their goods and services and their service is no good. I told them the only resolution I see is for them to pay for the transfer of my satellite service to another service provider at equal value of what I had been paying them for. I offered to at least accept my deposit back for I am disabled and unemployed and it is not financially feasible for me to make the transfer. The resolution center declined and I discontinued conversation with them and am seeking other legal advice. Can any one help? Please feel free to contact me asap.

I signed up for service in September 2010, on a plan that was supposed to be $24.99 per month with an additional $7 charge for equipment upgrade, plus taxes for the first year. My total charge for the first year was supposed to be $38.47 per month. Each month for the last three months, they have started charging me additional fees. My $38.47 per month bill is now $65 per month. I did not change anything on my account, and my contract says the rate was good for a year.

I just called Dish Network to get them to fix my billing; I was told that the plan that I got was only good for six months, not a year. I said I have a contract that says otherwise. The man told me, "I'm sorry about that, but there is nothing I can do." I asked him, "What the heck does that mean? You know you are wrong, but you aren't going to fix it?" He just repeated the same thing from his response list, "I'm sorry about that, but there is nothing that can be done." I asked to speak to a supervisor. He said, "Sure!" Then he made me hold for 25 minutes, then came back on and said he was transferring me. Then he made me hold another ten minutes, and he hung up on me!

So, I called back again and was told that my contract is not valid with Dish Network because it was not signed in front of a Dish Network representative but rather, a third party installer. What difference does that make? I signed their contract; they have a copy of it, and they know they are wrong, but are ok with being wrong. Now they can change my rate any time they want, and I can't get out of the contract without paying $240. This is the second time I've made a complaint on them for similar reasons. These people are dirty! I wish someone would file a class action suit against them. Someone needs to write a personal letter to the CEO; let him know that his house is built out of a deck of cards and a high dollar bet that's going to come crashing down very soon!

I had to cancel the service because of having to relocate due to a death in the family. I kept asking for a final bill. They sent boxes for their equipment and after returning the equipment, they deducted money directly from my checking account with no notice or final statement. They never sent a final bill or statement. Today, I got a call from collections saying that I have a past due balance. This is not a company that I would ever recommend or do business with again. I also noticed that when they installed the dish, they stuck the dish in our plumbing vent instead of fastening it properly to the roof.

I assumed it is going to show up on my credit report, damaging my credit, not to mention the stress and ** they have put me through for something that should have been an easy fix.

I cancelled my DISH Network service before the contract date, which obviously means that I would be subject to early cancellation fee. I gave the representative the address where I would like to receive the box (in order to return the equipment) and the final bill. Days later, I never received the box. I then took the time to call them to figure out why I never received the box. Apparently, they entered the wrong address on their system. I asked the representative to correct the address so I can receive the box. What was disturbing to me was that the representative was so incompetent that had I not asked what address they had on the system as the mailing address for the final bill/notice, then it would have remained the same wrong address.

Approximately a week later, I received the box, which I immediately returned with the equipment. Three days later, I called to verify that they received the equipment and a final bill was mailed out (the representative did indicate that once they receive the equipment, I would receive a final bill/notice). At the time, I called and was told that they did not receive the equipment. Two days later, my debit card was charged. My question is, why? I did everything I was supposed to do, unlike the incompetent representative who failed to provide customers with sound information.

I am not disputing that I owe DISH Network. From my experience with early termination fees, I receive a bill then I make a payment. This is not what occurred with DISH Network. The representative I spoke to regarding the unauthorized charge, later informed me that they received the equipment a day after I called to verify and that's not it. When I asked about the final bill, she said that it was mailed out (guess to what address? To the wrong address that they had on their system that I asked the representative to correct).

Now, not only that I never received a final bill, even if the bill was sent out on the same day they received the equipment, it was also impossible for me to receive the bill because it was over the weekend. When I explained this to the supervisor, he said that they are not obligated to send me a physical bill. Really? I did end up speaking with Miss **, the "executive" (above the supervisor), whom I thought was more incompetent than the first representative. She was indignant and unwilling to listen.

The biggest kicker was that I stayed 50 minutes on the phone with DISH Network and got nowhere. I then called my bank to dispute the charges (as it was pending) and the bank representative informed me that is was charged 20 minutes ago (which means that during the time DISH Network had me on hold, they charged my card).

After numerous billing errors and unknown increases, I tried to cancel after five years of service. I was informed that I must pay $45 to ship the units back. I did not sign a contract and after speaking with the supervisor, he could not produce any documentation, but stated if I did not return the units I would be charged on a mysterious credit card they have on file. He eventually hung up on me when I said I did not think this was fair.

Upon activation of my account, I was told to put down deposit to have services going and I was told that deposit will be refunded. Now Dish Network says that was the activation fee. I was told if I move, my move will be free. Now Dish Network is saying I will be charged for it. I have been scammed by Dish Network even though I have been with them for almost a year and I have referred other people.

Now I have paid Dish for cancellation and signed up with Comcast (who can move my services as many times as I want for free). I have lost my deposit money, which was a scam by Dish Network and I have to pay cancellation because I am in contract without getting a free move.

Although I was promised the same rate for the next 18 months, Dish Network decided to increase my bill by charging me $5.00 more for my HD 120 package beginning March 2011.

My call to Dish was met with 3 representatives happy to remove the fee and charged me the original agreed price. I found this unacceptable since thousands of Dish customers will simply pay by not realizing the increase, or not bothering to complain.

This is poor business and I have chose not to do business with companies that maneuver in these ways. Why would a company throw away loyal customers, well as it turns out, Dish Network grew its revenue by over 8% and lost a record 159,000 net customers during the 4th quarter of 2010.

Since agreeing to acquire bankrupt DBSD for nearly 1 billion dollars, it looks like Dish Network is aggressively pursuing this revenue model of increasing revenue by increasing rates while at the same time decreasing its customer base through another huge price increase in March 2011.

Most would say "big deal" when your bill goes from $93.00 per month to $99.00, based on the principal of how Dish continues to manipulate, lie and cheat, I immediately dropped Dish.

I was charged the UPS fee when I returned the receiver. It is $15. It is not the amount but the principle. So we are doing a service to Dish Network and they charged us. That is ridiculous. Beside that we have to drive to the UPS store on our own time, own gas and own car. I think that it is fair for them to pay us a fee for that, how about $50? Besides, the person told me that if the receiver is not packed properly, we will be charged the cost of the receiver. At the end the person told me, "Sue us." That is very nice customer service. I advice everybody to be careful about Dish Network. The signal and service is not bad, but the exist is absolutely a painful experience.

I was charged the UPS fees when I returned the receiver. It is $15, it is not the amount but the principle. So we are doing a service to Dish Network and they charged us, that is ridiculous. Besides that we have to drive to the UPS store in our own time, gas and car! I think that it is fair for them to pay us a fee for that, how about $50. Besides, the person told me that if the receiver is not packed properly, we will be charged the cost of the receiver. At the end, the person told me, "Sue us." That is a very nice customer service and I advice everybody to be careful about Dish Network. The signal and service is not bad but this is absolutely a painful experience.

On August12 2010, I called to inform Dish I would be moving to Flo the weekend of August 20-21, wanted my service disconnected on August 20. Set up appointment for installation on August 23 in Flo home. Due to their computer glitch, my local TV was shut off, no service whatsoever. I didn't pay attention at first as we had a huge storm that night, thought it was just knocked out. Three days later, still no service. So I called. They had transferred my locals to Flo already. Of course, I didn't receive any credit. The guy I talked with told me to cancel the installation and set it up when I arrived in Flo. It was a computer glitch, which I did, told him wanted service disconnected completely on August 20th.

Arrived in Flo, finally got chance to set up installation, however my boxes were stolen, (along with other items) my a/c wires and a/c were also stolen. So I filed a police report. Gave Dish the number of the police report; person I talked to was Kathy. Yet today, I received a bill for $142.86. Not only do I not have the boxes, I reported the case number as instructed but still being charged for service. It doesn't do any good to "try" and talk to these people. You get shifted around to different departments to keep telling your story. I was a member with this company for years and get treated like crap. Paid my bill on time, never had any issues. I guess because I paid my bill.

How can they continue charging me for service when they know I am not connected? Can I go through small claim court and sue them? Thanks for any help you can throw my way. Lynda ***

I received my Dish bill today only to find numerous charges for movies that were not ordered by me. I called a rep. to explain that I did not order such movies, and to please remove these from my bill. I have never been treated so rudely and disrespectfully in my life with their verbal comments of how I must have had a "fun" time watching these movies. They claimed I did order them, and that I was going to pay for them. They also stated there were more movies "pending" for download to my system.

I told them to stop them before they came through. He said he couldn't and that they would show up on another bill. I asked to speak to a supervisor, he blatantly said "no", claiming he was as high on the ladder as I could speak with! The movies I have been charged with were ordered when no one was at home, therefore, they weren't ordered from my home! No one has a key to my home, and no one has broken into my home. My bill also showed a different billing address by just one letter on my address being wrong! He said he would just simply change this on the records.

My question is after 10-plus years of Dish, just how the hell does my address change and my bill get charged for something I didn't order? I have always paid my bill on-time, with never a dispute whatsoever! I have now unplugged my phone receiver, which they said they would charge me $5 every month for if I didn't have it plugged in from day one! They cannot legally charge this fee as not everyone has a landline to begin with. Can we say duh? I have called them 3 different times trying to find out how this has happened to me, to no avail.

Now I'm stuck with a huge bill that I cannot pay. And why should I pay for something I didn't order? The address the bill was made out to was not my address to begin with, so my account has been tampered with for someone else's enjoyment at the least.

Received my bill and realized there was a charge for the NHL Center Ice which I did not sign up for. I called Dish and was told that since I subscribed to the previous season, they added it as a convenience, and I had until October 6th to cancel. I was upset and questioned why I need to cancel something I did not sign up for. I asked "What if I did not notice the charge until after the date". The response was I would have to pay. I instructed the Dish rep to flag my account with no automatic renewals. I was so appalled by how dish does business I cancelled my rarely watched HBO.

When I received a billing for over 50 dollars recently, it made me do something I had been thinking about for a long time. It was bad enough to pay over 24 dollars for a few stations on the television, just for my information, I counted over 30 channels that were useless, commercials, over 30 junk channels advertising useless items and services. Put that with the times of no service at all, and I am getting very expensive service for essentially very little. I can watch Fox on the internet. I put up with it for Fox, but for over $50, I can have Brighthouse and none of the aggravation of satellite - Dish.

I have told this to the Dish people and was told I had to have it, that two years was in the contract. Well, I did not look for hidden messages, during the conversations I had before I signed up, that information was not told to me. I will forced to pay $50 a month for two years for a few channels that turn off if I am not aware of no activity for a while, of sometimes no service at all, of such a farce of useless channels. I was not aware of this when I signed up, and I am sending this complaint to everyone that I can think of. I am stating that I have asked/told Dish all of the above and to turn it off, take their dish, and they have refused. I have refused the service, and will not pay for all of the above.

To make a long story short, I pay my Dish network bill annually, less hassle. Unknown to me, my account was changed to monthly. Dish took my monthly fees from my large balance. Nine months after my large annual fee, I am being told that I owe $226 more dollars to get to the date of my annual payment. What? Their mistake but too bad. I guess I'll pay $15 to send receivers back and try Direct!! What a consumer unfriendly company.

We are losing channels quickly. Our bill never lessens. What is being done to restore channels? Will our bill go up when the canceled channels are restored?

I live in Houston. It's the first game of the NBA season and I'm trying to watch my home team the Rockets play. I spent 30 minutes looking for the Fox Sports channel that they were playing on.

Come to find out the Fox Sports channels were gone. I called the rep and she stated that they are having a dispute with Fox and that they are not offering the channels currently. So I told the rep I wanted to cancel and she informed me that I would have to pay a cancelation fee of $325.00.

Well, they blew me away for several reasons. First, I bought my equipment and signed up for service and I never agreed to any contract. That's why I paid $250 for my equipment. Secondly, why would they even consider charging me a cancellation when they are not providing the channels that I normally get? This is their problem, not mine. And third, since I was late on my bill back in July, they no longer agreed to the discount service of $39.99 and I was being billed $54.99 now every month. These guys are extremely crooked and need to be sued or shut down. It cost me more now for less service. They have not only changed the price, but we lost the channels and now they want to charge me for cancellation.

Applying for to refinance our Mtg. told that there was something on our credit report to look at. There was a collection company trying to collect for Dish Network. We have never had Dish Network. I called to clear this up, after a while, it became clear to the collection co. that I was telling the truth. She gave me the name, address, phone, email of the person who had the account, with my name on it & my social security number. I called Dish Network to clear up the matter. Told I had things I had to do, before they would start a fraud investigation.

I got everything done they asked, emailed it to them. Later that day, I called Dish Network, I needed answers. How could they open an account in one name & use another name & Social Security number on that same account without my permission. I was told they didn't have another name on the account. I knew that wasn't true. I was told that I wasn't supposed to know who it was until after their investigation.

That noon at Dish Network would have given me that information. I mentioned it was the collect agency that gave it to me, the company they are paying to sue me for money I don't owe. I was told that I had no right to know that person's name, that would be identity theft are you kidding me?

On 6/20/2010, my house burned to the ground. I called on 6/22/10 or 6/23/10 stating that our house burned down and we needed to either cancel service or suspend it due to the fire. CS Service person I spoke with was a female and at the time I was not in the right state of mind to write her name down. But she explained to me that if we suspended the line for 6 months, it would have to be for the 6 months, or we could put the account on hold and call them when we were ready to have it hooked back up and we would start our bill again. So at that time we decided to do just that.

However Dish kept billing us and billing us. We called 1 month later and after having a crying screaming match with them they connected my husband with an executive team member named Will **, who handles customer complaints. This was on a Sunday night, after speaking with Mr. **, he stated he could help us resolve this problem but we would have to call him during office hours and he gave us his number. We called multiple times and left a voice-mail but never received a call back. Mean while we are still being billed daily. I called again to the customer service hot line and was told to fax a copy of the fire report to a specific number so on 9/17/10 I did so. It took a while to get a copy mailed to me since we are now located in OH.

Today is now 9/21/10, and we just hung up with Dish again and made a payment of 105.00 to them for a balance we were told we had to pay. But it took talking to many rude people before we were able to get someone that was nice and would listen to our problem.

To day we were on the phone and we requested a supervisor to help get this situation fixed once and for all. So they connected me with the most rude so-called person who stated he was the supervisor and there was no one above him. His name is Don and his ID# is 740. He also told George that there was no such person named ** nor was there any department in Dish that has a conflict resolution department, and he would have to talk to the billing department and hit the transfer button with out any warning.

We were then transferred to a billing person his ID# was 5L9. I did not get his name and he was very helpful and nice but the idea of no return call and nothing but nasty people was completely uncalled for. I feel we have lost enough that we should not be bullied. I still feel we were unfairly treated because we still had to pay the July bill and the equipment fee for the usage of the equipment even though we had just paid the bill on 6/18/10. We have asked that they come get the equipment and cancel the account because they lied telling us that we would not be charged for the period that was suspended and we were.

Ever since I had Dish, my bills have always been high. On August 17, 2010, I just made a payment of $338.49; $10.00 on August 18, 2010; and $30.00 on August 25, 2010. On September 01, 2010, I paid $20.00 and on September 16, 2010, I just put $10.00. I just got Dish back in November of 2009. When I got it, I was suppose to pay $84.99 for the America's Everything Pak.

I did not know why I have to pay $93.00 for one more box. I am thinking about going to DirecTV because they are cheaper. I have been putting out a lot of money and it does not seem my bill is getting any cheaper. I get tired of all of the late $5.00 charge. Before that I have been putting $100.00's on my bill. Every representative I talked to was not getting me the best deal.

My Dish has been cut off twice. I have to pay so much money to get it back on. I have been short on my other main bills to pay Dish out. I have a high rent and high light bill that have to be paid so I can keep my house and the other people have been talking with one another about this.

My son wanted DISH network in his new home. He spoke with the Sales Representative and they asked for the first month payment by Credit Card. My son does not have a credit card so he called and asked me to pay his first month. I had no problem until the sales representative told me he had to be put in my name because I am making the first month payment. He proceeded in telling me that after installation, all we had to do was call or go online and change the account to be only in my son's name, as I did not want my name on the account.

The day of installation my son have many problem with the installers, so I then called DISH myself to handle the matter and to discuss getting my name off the account. To my surprise, I found out that the Sales Representative totally misinformed me that the account had to stay in my name. Well, they have their problem resolution unit.

Call me to file a complaint, in which I talked to Missy at their corporate headquarters. (720-514-8555 ext:**). Missy informed me that this is not how DISH handles Sales Calls and the representative would be reprimanded and they would pull the phone conversation to verify with what I told her (she explained all Sales Calls are recorded). I gave them one week and today she called to say "they can not find the sales call" from that office. What a coincidence and unethical sales rep turned off the recording. Now she is saying since that call was not recorded I have to stay on the account for the length of the agreement or pay the termination fee.

I don't know were else to turn, so I want everyone to know what unethical practices occur with DISH Network in order to get your business.

When I first had Dish Network, everything was fine. I always paid my bill on time and there was no problem. Then, I moved. When I moved, I called Dish Network to inform them that I was going to move. They told me, "Okay, well, we are going to have to charge you $100 to move your service over. I didn't have it so when I moved, I called back to see if there is anything I can do to get around it. They gave me a couple of numbers to local companies in my area that could possibly move it for a cheaper price.

I was like, thank God. But little did I know that I would still have to pay $100 with them as well because they told me that I fall under a C category with Dish. Just when I thought there was no hope, a nice gentleman with Sac Valley sat next to me--his name was Danny. He told me that if I couldn't get a line of sight, then, they would have to take me out of my contract.

So, I called Dish Network and asked them if they can send someone out to see if I can get a line of sight. They said its going to be $100 to send someone out and they will refund my money within 3-5 business days. What? So I called back over to Sac Valley Satellite. He stated that he would--out of the kindness of his heart--send someone out with no charge to see if I could get a line of sight because I was in tears.

The person came out and looked for a signal. And there was no signal! He called Dish and they stated that they would refund my money within 3-5 business days. On the third day, there was no money so I called Dish again. They told me that they sent a check in the mail. I asked them why didn't they refund it to my card. Dish stated that they didn't have a card on file. Then, they put me on hold and stated that they did and will refund it within 7-14 business days. But before they stated 3-5 days, there was just lie after lie after lie. Then, he hung up on me. So I called back and asked to speak with the supervisor and he hung up on me too. So they're just scam artists.

I discontinued my service with Dish Network on June 29, 2010. When I discontinued the service, they told me they would send me a box that I should use to return the receiver to them. About a week later, I received the box and shipped the receiver back to them within two days. A week later, I received a phone call from Dish telling me that if I didn't send the receiver back, I would be charged for it.

I then telephoned Dish and told them I sent the receiver back in the box they provided. I talked with several people until I was finally connected to an account rep who asked me if I had the UPS tracking number, which I don't have since I used the label provided. I called UPS as well as the store that I shipped it from and was told that only Dish would have the tracking number since they generated the label.

On August 11, 2010, I received an invoice from Dish stating that I owed them $16 plus tax for using their prepaid label. The invoice also indicated that the receiver was returned. Today I received an invoice from Dish, billing me for $300 plus tax for the receiver. I have called them but have gotten the runaround again. Can you help me?

Dish Network marketed promotion program $20 per month for 12 months, after 12 months regular rate for 12 month. After initial bill, $40 covers 2 months service. Dish Network increased bill by 35%. Dish Network breached agreement, charged customer for moving satellite equipment to new address. Dish Network damaged customer's property and unresponsive to customer repair call. Instead of agreed no cost, $30 bill for moving equipment. Dish Network billed customer $250. After two months bill dispute and Dish Network disconnected the services. $500 siding repair was damaged by Dish Network.

Last year in August, we signed a 1-year contract with Dish Network. This August 1st, we were moving to an apartment that did not allow any Dish services. I called in July to cancel and the man told me that if we canceled a month early, there would be a cancellation fee of a few hundred dollars for canceling early. He claimed there was nothing he could do. I spoke to 3 representatives and even finally attempted to ask for supervisors but was told there was none. I hung up very upset. I went online to their website to complain and also lower my plan for the next month so they could get as little as possible from me while I couldn't and wouldn't be using their services. I received no response from my online complaint. I then called 2 weeks ago to cancel, as I am due to have a baby any day now and didn't want to get side tracked and forget to cancel. I spoke to a very nice gentleman who said he would wipe our charges clean and would send me a box to return the equipment and if I chose to use their UPS label it would charge $15 to my account but that would be it.

I was very grateful to have our last bill wiped and thought I would look into alternative choices of shipping if I could find any. I did not. That's fine. He did not mention anything about a cancellation fee. He did ask me if I wanted to wait until September 1st although he didn't say why and I said why I will wait but no, just cancel because I don't want to forget when I have the baby. He congratulated me and wrapped everything up. I got a letter in the mail the other day saying that I'm canceling early and will be auto charged $195.00 on September 10. I called. The woman was very rude and said I was told about it in July. I agreed that I was. That's why I didn't cancel in July. She also said I had a two-year contract which I disputed and she didn't really care. She said that's tough. I have to pay and it will be final. I hung up.

My husband called back, he spoke to at least 6 different people and talked about the run around and he was told initially that we did only have a one-year contract and it was confirmed by several others. Then they told him that their notes say that I was told about the cancellation fee in August and had I cancelled September 1st, then there would be no charge. Now, if anyone is stupid enough not to wait 2 weeks to cancel a service to avoid $195 charge then I'd like to meet them. I didn't cancel in July because that's what they told me. Why would I not wait in August if they told me that? Because he didn't tell me anything about a cancellation fee at all, whatsoever. We requested to have the recording pulled but they declined.

Then when my husband became upset and they transferred him yet again they told him it was then a 2-year contract and we will be paying the $195. Being on the phone for 45 minutes and speaking to so many people, he hung up and told me to put a stop payment with the bank which I've done. So not only did I sign a one year contract, not a two year contract but it should've ended August 1, not September 1, and therefore I should've had no cancellation fees at all. Also, since when does canceling 2 weeks early qualify for $195 charge that if I would've kept the account open would've charged me about $20? Also, why are they charging for a service that I can't and won't use? Charging for that should be illegal.

I signed up for Dish because it is the only network that has the Indian channels package. My parents are visiting from India in Aug. and before I signed up for Dish mid July, I asked the representative how I can get the Indian package and I was told that all I need to do was call in and the channels will be programmed. After my parents came to the USA on Aug 11th (20 days after i signed up for Dish), I called in and I was told that there will be an additional $115 charge for installation of the international Dish which I was not told of before I signed up for the contract. We were very mad after we spoke to them and decided not to get the package through Dish.

Next morning on Aug 12th, I called in again to inquire about this. This time the representative whom I spoke told that the only charge for getting the Indian package would be $15 for the technician fee who is going to install a different dish for international channels. Since this was not what I was told the previous night, I asked the representative if he was sure if this is the only charge and I was told it is. So I signed up for the service and the technician came to install it the next day. When I looked up my bill today I see that I was charged $115 rather than $15. I called Dish customer service and the representative and supervisor. I spoke to disagree and to waive the charges and did not even acknowledge the fault of their representative not lacking the knowledge and misinformed me of the charges I would be billed for signing up for their service.

I am very unsatisfied with Dish and their customer service representatives who hanged up on me for arguing that I was billed of charges I was not told of when I signed up for the package. I want to cancel Dish package 20 days after I signed up for it but I was told that I will be charged $400 towards cancellation fee. I requested that the service be removed of the international package when I am being charged of $100 additionally and I was told that in order to remove that service, I will be charged $95. Dish sucks. I am so counting down for the two-year contract to be over so I can get rid of this worst service.

We had Dish since 1996 or 1997 with no problem. In 2006, someone changed our name, telephone number and address. Since then, we are having problem with Dish. Billing is changing from month to month. We must have spent at least thirty to forty hours on telephone. Every time we call, it's a different person with a different story. At one time without our authorization, Dish Network charged our credit card. We questioned the Discover card why are there charges on our credit card but nothing was done. We discontinued using the Discover Card. Every time we called, we are given different story. Frustrated, we finally discontinued the service in the first week of July, this year. We have been asking where to return their receiver but of no avail. Dish has been charging us for service that was discontinued.

My Dish was bundled with AT&T from the beginning until recently around June 2010 when I received my first pro rated bill from Dish. I called Dish to inquire why was I receiving a bill from them when I had a bill already with AT&T. I was advised that Dish and AT&T had severed their relationship and AT&T was no longer bundling with Dish (I paid the bill. I already had a scheduled on line payment with AT&T that was due Aug 20 (bill date was Jun 30th - Jul 29th) AT&T bill after the service has been provided, but then a few days later I received another bill from Dish around the middle of July billing me in advance from Jul 30 - Aug 29 and the payment due date Aug 4th. I called Dish to explain that I couldn't afford to pay them twice in one month (August) because I already had a scheduled payment with AT&T and now I have a bill with payment due in same month. The first rep I spoke with said I didn't owe AT&T because I now have a bill from Dish but AT&T explained the billing period and said their billing was correct.

I called Dish back again to make payment arrangements with their bill and was given the runaround. One rep said I could make a payment arrangement then another said I couldn't because I was considered a new customer which was ridiculous. I decided to start writing down names and dates. Finally on Fri Aug. 20th I spoke with Ronald who agreed to take half of the Aug bill via the phone on my debit card (which posted the next day) and I could pay the other half with my Sept. payment (which I hadn't received yet) to bring the account current meaning full payment of $194.24 was due by Sept. 4th.

The following Tues Aug. 24th I received a pop up message on my TV screen stating my bill was delinquent and gave a number to call to avoid interruption of service. I was late going to work because I immediately called and spoke with Myra explaining I had made a payment arrangement with Ronald 8/20 so why was this showing up on my screen? Mrya read the notes and apologized saying to ignore that because it was something they couldn't stop even with payment arrangements and hopefully Dish would fix it. I explained I had tried to set up on line payments on Dish's website but couldn't; all I would get is a blank screen. Myra tried to help me but also got a blank screen and stated there must be technical problems, she suggested I try again later but ignore pop up screen. On Thurs Aug. 26 I woke up to check the news before going to work and to my dismay my service had been disconnected.

I called Dish again and again late to work to handle this. I spoke with a rep (too angry to remember name) who transferred me to a manager after insisting. The manager's name was Kim and she came on the phone on the offensive insisting I had to pay the other half of the previous bill even though I had made payment arrangements. She kept insisting I was delinquent and the only way to restore service is to pay the other half of the payment. I tried to explain I didn't have the payment that's why an arrangement was done, so I asked her to read the notes addressing the financial hardship Dish put me in due to the unbundling. As a manager, she was absolutely no help and her customer service was the worst, so I hung up and called to get someone also.

This time I spoke to another rep., Rudy, who really listened to my frustrations he read the notes and apologized for what Dish was putting me through. He agreed the manager should have done more to help me based on the notes that proved that I had been calling consistently but I told him she made me feel like what happened was my fault after all I had done to avoid problems. He read through all the notes and agreed that I had an excellent payment history with Dish and agreed I should have received better service. He agreed to review with his manager and when he came back on the line his manager had already restored my service. He apologized for what I had gone through and reiterated my payment arrangement he also offered free pay per view coupons. I thought, okay maybe I'll stay with Dish but on Sunday Night Aug 29th I decided to just go online and bring my account current and end this madness even though I knew I had until Sept 4th.

After logging online with Dish Sunday night Aug 29th, I got a message saying my account had been disconnected so I no longer had access to set up an online payment. I called and spoke with a rep who said that I had rebundled my Dish with AT&T. I told him that was crazy and that Dish & At&T no longer had a contract that wasn't possible. I also tried to explain I had just talked with Rudy on the past Thursday but this guy kept insisting that he could not take my payment because I had to contact AT&T. I was so angry, I just hung up in his face.

I called Dish again Monday Aug. 30, 3pm. After explaining to Steven that all I wanted to do was pay my bill, he transferred me to Pete who again said my account was rebundled with AT&T Fri Aug 27th and I also had a new acct#. That's why I could no longer access my account online (no one ever told me this and the last person I spoke to was Rudy and his manager). Pete said he couldn't take my payment but was willing to conference me on with AT&T to try to resolve this. During the transfer, I was disconnected and even though Pete had my phone number he didn't bother to call me back. I called AT&T spoke with Ted and explained what Dish was saying. They told me again that AT&T no longer had a contract with Dish and could not help me. He agreed to conference me in with Dish so the three parties could resolve but Ted dropped off the call transferring me to Oliver.

Oliver apologized saying he could see all the notes showing all my calls and that I was trying to pay my bill. He couldn't take the payment either because of system problems. Oliver transferred me to an auto pay number so I could make the payment via the phone and apologized. The number Oliver transferred me to was back to AT&T, I didn't really pay attention until Renee answered announcing AT&T. Frustrated I went through this all over again so Renee stayed on the line with me after transferring me back to Dish to talk with Jade. When Dish tried to refer back to AT&T, Renee advised her this was a Dish issue. Jade stated she had technical problems with the billing screen then transferred me back to auto pay aka AT&T.

Needless to say, this went on for two hours. I thank God, I didn't have to go to work today so I was able to stay on the line. I thought, "Okay, this is it. I'm calling back one more time," by-passing the prompts to speak with a manager. This time I got John, all I could say without exploding was "Read the notes!" John apologized profusely. He could see how many times I had called, just trying to make a payment and bounced around. I didn't want to mail the payment because they had cancelled my account# and created a new account Fri Aug 27th, so I no longer trust any of them. I needed to make sure this payment posted correctly. John asked if he could put me on hold while he reviewed this with the appropriate parties. Finally, I was advised that there was a technical/bundling problem with my account and told not to pay the bill until Sept 16th so they could have time to resolve this.

I just need someone to see how poor the customer service and incompetent Dish network and most of their employees are (There are those I feel really tried to help.) but this seems to be company process/procedures problem and my plan is to do business with someone else. My feeling is, Dish should at least credit my bill for the inconvenience. I agreed to contact the on Sept 13th to check status. They have assured me my service won't be disrupted again but now I don't know what I owe and don't trust them. I'm not sure what to do except wait.. I want to find a way to report this all the way to the top if anyone cares.

My husband and I were Dish customers for about 4 years. We decided, due to financial reasons, on November 2009 to cut our service and send back our equipment. Due to moving and packing, we were unable to find one of our Dish boxes. We paid the fee for not returning it, being assured by a customer service representative that when we found it, we could return it and receive a refund. A few months later, while unpacking, we found our box. I called Customer Service and received shipping boxes to send it back. No problem, I was told. Just wait for the email citing confirmation of delivery and call us back for your refund of $318. I did everything I was asked, jumped through all the hoops I was told to and was informed on June 2 that a check had been mailed to me. I will have it in 7 to 10 business days.

I called every 10 days to check and see where this mysterious check was. Each time for a month, I was told it had been mailed. One time, I was told that since it was still not there, they would reissue the check and to expect it in 7 to 10 days. On July 27, a customer service representative finally transferred me to the Executive Department, which is apparently where I should have been directed on my first call way back in June. I spoke with Gina **, who told me that she would issue a stop payment on the check because it had been sent to the wrong address. An address I have not lived at for 3 years and not even the billing address on our account. She also said she would send a message to the refund department that they should rush this check. She refused to send me a copy of the email she was sending to the refund department or to even acknowledge when the check was actually being sent out.

She transferred me to her supervisor, Paul **. He assured me that he understood my anger and that I should have the check in 7 to 10 business days. He said he could not authorize the overnighting of that check, but would urge the refund department to rush the check as well. The best he could do would be to have Gina check my account daily and let me know when the check was mailed. On August 10, I still had not heard from either Gina or Mr. **. I left several voicemails for them that were never returned. So I called in again to the general customer service line to be transferred to someone else in the Executive Department, since Gina and Mr. ** had lied to me about getting back to me. Luckily, I got Brian **. He listened patiently as I told him what was going on and checked the notes on my account. He found out that no check had actually been mailed. He promised to find out more information and call me.

On August 11, a check was cut and mailed. I was told to expect it in 7 to 10 business days. On August 19, Brian called to see if I have received the check yet. I still have not. He checked the address and found out that once again, despite several attempts to correct the address, the check was sent to the wrong address. As of that date, I have talked to him every other day and he is telling me that he still does not have answers about where my refund check is. Thursday, September 2, will mark 3 months that I've been trying to find that check. At this point in time, I only want it to cover the overages on my cell phone bill from dealing with incompetent customer service representatives. I have been repeatedly lied to and danced around. I have no confidence whatsoever in anything anyone that company tells me anymore. I will make it a point to urge anyone that I know to immediately cancel their service with Dish and to dissuade anyone who is thinking about using them.

My mother passed away on April 30, 2010. Dish was one of the first I contacted to stop services. I was told it was cut off and they need a death certificate. I asked who ever it was I talked to for the address to mail a death certificate. She read it off and I reread it to her to make sure I got it right. A month later, I was on the phone again because the monthly bill is adding up. I keep calling every time I get a bill. Time before last, I set my recorder up and called them. They told me they didn't get a death certificate. So I asked for a fax number, they told me. I read it back to them to be sure it was right.

The next month, the bill came again. I called and told them the service has been off (again, since at least the first week of April 2010). Some lady said, yes it was disconnected on some date. I said then, why are the bills keep coming? She said for late payment. I then said, "you know, I forgot to tell you that you are being taped". She said that was okay and went on with her line. She told me it will be taken care of. The next month, it is the same. I told them, any more harassment from them and I will cancel my Dish. Later, another bill. I told them I still have a tape recorder going and they already said it had been disconnected. The asked what they can do to get me back. I said a year of free service. She said I can't do that. I said, "I know, why do you think I put it so high?". She disconnected me.

I am betting I'll start getting more bills. I am going to need some help with this situation. I am telling all my contacts of this situation. I sent my receiver and things they wanted back to them. I would bet they will say they did not get them. All they're doing is harassing me. With the loss of a parent, this is a sad time to be having to deal with a no-account company like Dish Network.

The reception on my dish network was hit and miss. I called tech support. We went through a battery of tests and it was decided that I needed a tech to come out. NOTE: Remember that all equipment is owned by Dish. Despite that fact, you still must pay for a tech to come to your home and fix the problem even if you have the $6 monthly insurance program to cover problems. So here is what I had to do to get a tech to come out (as I didn't have the insurance plan). I could do one of two things, 1. Pay $99 for the tech to come out or 2. sign up for their monthly $6 insurance program and pay $15 for the tech to come out.

Oh, and there is a catch with option #2, if I choose at any time to cancel the insurance, I have to pay a $25 cancellation fee. Well, I took option 2 because in the end, it was cheaper with the cancellation fee. Dish will nickle and dime you to death. 100s of add-on fees. They do nothing for you service wise without a fee. My problem was fixed and I immediately cancelled the insurance. So in the end, they own the equipment, yet charge me to fix it when there is a problem not created by me. We are getting screwed everyday by this company.

We have been charged several times for movies we never ordered. We called and blocked movies and still got billed for movies. I am out $13.98 from June and $20.97 from August. We were told today that we will be charged $6.99 in September for another movie which was ordered on a day we were on vacation. This problem didn't start until I renewed my contract and now I am stuck. I have call to resolve this issue multiple times. I have been a customer for 12 years or more and have referred 2 other loyal customers.

On Wednesday August 18th, I received a voice message from our bank stating there was possible fraudulent activity happening on our credit card. Once connected to one of the bank associates, I was advised that Dish Network had submitted several different amounts to be debited from our account. We are new customers with Dish Network/Wild Blue Internet starting services around June 15, 2010, the only amount due was a debit of $118.96. I advised our bank/credit card to keep the hold on until I had talk to Dish Network/Wild Blue.

The initial response I received from Dish/Wild Blue was that we had canceled our Wild Blue Interent. This being false, I requested information on who/when canceled, we were brand new customers. The person I spoke with was Mike Operator ID VLP. After being placed on hold several times, Mike advised me that their was a glitch in their system and it reported that we had canceled our services and therefore it was charging us for canceling our contract. He apologized and stated it was fixed and this would never happen again. I made sure to ask him that no more charges were going through other than our monthly bill and he stated yes, it was fixed and again he stated no charges would be gong through and it would never happen again. I contacted our credit card/bank and advised them of our conversation and further advised them that the $118.96 was the only payment that was valid therefore they could take my credit card off of hold.

On Friday, August 20, 2010 around 6:00 pm, I went in to my credit card/bank account to make sure everything was okay, only to find out not only did Dish Network/Wild Blue Internet re-debit our account but they re-debited 4 times: Thursday August 19th debit of $2.00 from Dish Network, Thursday August 19 debit of $2.00 from Dish Network, Thursday August 19th debit of $100.12 from Dish Network and Friday August 20th, debit of $200.25 from Dish Network. I contacted Dish Network/Wild Blue upon seeing this on Friday August 20th and was originally told again that we had canceled services.. After advising them again, we are new customers and we did not cancel services, I also advised them that we were told on Wednesday August 18th by Mike Operator ID VLP that this was a glitch and so forth so on we should not have been charged and it was corrected.

The lady I was speaking with had me on hold several times for close to 20 minutes when she came back and stated there was an error on their part and they would fill out a form that would refund us our money within 30 days maybe longer. Absolutely unacceptable, I advised her the money needed to be returned immediately as they had fraudulently debited our bank account and aside from the money they stole, we were negative in our account with bills outstanding and NSF fees applied to the negative account. She then transferred me to Will I. (Resolution Manager) Operator ID# JOI Direct contact # 720- ext 72179. After explaining to him exactly what had happen on Wednesday up until this point, he placed me on hold for more than 30 minutes, checking in from time to time to say he was still holding (for whoever he was speaking with about the situation).

When Mr I. finally came back with a resolution, it was for us to fax a copy of our bank statement showing the charges and fees, he would then get it to the right person and it would probably take 3-5 business days to refund our money. Again totally unacceptable, however Mr. I. giving us no other options. I did fax the requested information to him at approximately 8:00 pm the same evening. I contacted the after hours representative at our credit card/bank and reported Dish Network as fraudulently charging my credit card. The card had to be canceled to prevent any further fraudulent charges from Dish Network/ Wild Blue Internet from coming through. The consequences of all of this happening I will list below as instructed.

This happened on a Friday at 6:00 pm. My husband has to leave for academy today, Saturday August 21, 2010 to report in Missouri a 10 1/2 hour drive away. Our electric bill which was to be debited from our account on Friday will now be denied as well as other charges placed prior to this happening that will hopefully be paid but will create NSF fees. If not paid than we will have charges owed to the electric and gas for bounced payments. I am a stay at home mom of 3 with school starting in a week and no money for food shopping on Sunday or gas to get there or the school supplies intended to buy this weekend. If this isn't bad enough, we won't have money for over a week, there is a possibility of our electric being turned off and to top it all off what is preventing this from happening again? I want assurance that this will never happen again and I want compensation in some way shape or form that shows Dish Network/ Wild Blue that this is not acceptable.

I am a single mother who signed up for DISH. A few months into my service I became unemployed with no way to keep the service. I contacted DISH, paid my bill IN FULL and returned the receivers just as they asked. I was then sent a bill for $297, $30 for "return labels" and $267 for cancellation of my account. I did not continue using their service when I knew I could no longer pay. I was honest, cancelled immediately, and paid for services used in full. It was not of my doing that I lost my job and was unable to pay my bills. I am a single mother thrown into unforeseen financial misfortunes and DISH network is preying on people who cannot even afford to buy groceries and take care of their children.

If there is any chance you may lose your job, please do not sign up for Dish Network. They have no compassion for those suddenly out of work. They will ruin your credit and harass you with payment demands, not for services rendered, but for their expensive cancellation fee. In these poor economic times when so many in our country are suffering, I think it is disgusting that they are allowed to do this to destitute people who in no way could have seen a financial breakdown. And beware, if you use a credit card to sign up for DISH, they will happily tell you that they will apply these fees to your account on file with them. And they do this with a smile on their face. They have reported increased profits this Quarter~ in an economy in which so many are suffering. Kudos to you, Dish, for preying on and taking advantage of the weak and the single parents out there trying to provide for their families.

Dish Network has started charging me $6 a month for a maintenance fee that I never ask for. Why would I? They own everything. When I asked them to take it off, I was told it would be a $25 service fee to do that. I also noticed my bill was charging for 2 receivers and I have a letter stating I am to be billed for only one. The account has my ex-husbands name and me as the bill person and my home and then they said he would have to contact them. They then told him, I would have to contact them. Then something about getting the receiver number was the only way they could help and then offered to start me on a brand new plan, which means another first and last month.

I am filing a complaint with the FCC and hope other consumers see that Dish has taken to the ways of ATT of sticking things on your bill you do not ask for and then charge you when you find them and ask them to remove them and give you credit. I fought ATT for two years and won and will fight this. Everyone please check your bills from time to time, they count on people not even looking at them because it comes out of the account or it is online.

On August 12, 2010 I decided to pay my Dishnetwork bill on line. It gave me a payment of $75.25 due. I hit make payment and it came back as $155.50 payment date 8/12 with no conformation. I thought this is wrong. It did not take because of no conformation and I only want to pay $75.25. So me like a dummy hit other and put the $75.25 in and it came back as payment date 8/12 for $75.25 with no conformation. So now I just paid $230.50. So I called Dish and explained to them what just happened.

They told me they could not refund my money because me new monthly charge just hit my account and the due date is the 12 of each month. For one, I feel they had stolen that money out of my account. Their website is deceiving and when you make a payment for $75.25, they should not be allowed to change that amount without your consent. I no longer have Dishnetwork or ever will again. I have been with Dish for over six years and that is how they show me their appreciation. I don't think so. It has been six days now with no refund.

I disputed the charges of $112.00 that has been sent to collection. I did not use the service indicated on the account. I called on March 3, 2010 to have my service moved to another address and the person that answered was very rude and wanted to charge me $50-$100 to have my service moved. I had been a customer for a while and other times I had my service moved free. The person on the telephone made me mad so I decided to go with another company. I moved on March 8, and started service with a different cable company. I can provide proof of the service. I did not use your service since I called to have it canceled. This problem has cost me to get depressed and to have high blood pressure. I have talked to 10 or so persons at your customer service line.

I close the service back in November of 2007. Now it is August 2010 and I got a collection call saying I owe $145.00 and I paid my last bill on time. They also are saying I still have equipment and I purchase all my equipment from hhgregg in Indianapolis, In. This is not right. I do not owe them anything. They have ruined my credit and future jobs positions.

They keep charging me more money for stuff I don't want or need.

Dish was installed approximately June 1, 2010. Since then there`s been about 5 service calls, mostly for loss of satellite reception and ALS remote problems. I was also not made aware of any kind of contract involved. If so, I would not have had anything to do with it. Service calls were made and they told me they would work me thru it on the phone. I said I could not do that and wanted a service call.

I am on a fixed income and cannot afford $15 for a service call. Finally, I said okay, I do not want the Dish, non-service, and no help any longer. In order to have it removed, they told me it was a charge of $385. I certainly cannot afford to pay that. I've only had the service since June 1 2010. I really feel they are thieves and do not treat customers well. My service is constantly being interrupted by loss of signal. I need help, asap!

I was calling to inquire about a charge on my bill. I could not get a straight answer from the person answering the phone and asked to speak to a manager. I got Chad, the supervisor. He also could not give me a straight answer so I asked to speak with his boss. I was told "this is as far as it goes. You will not talk to anyone else. " As I said to him if you can't help me then I want to speak to someone that can and he again reiterated the above. I called another day again asking to speak to a manager not a supervisor and again I was told I couldn't speak with a manager only a supervisor. I told them the problem, got no straight answer, was told I would hear back within 48 hours and I am still waiting. This is such a racket depending on where you live as to what service you have available at a decent cost. I will not recommend Dish to anyone until I can get an answer to my question regarding the charges.

Mislead about about bill and I was hung-up on when I was explaining that my regular English channels where interrupted with foreign language channels and that I did not sign agree to pay for their services to be subjected to have these channels to take over the English American channels. The supervisor must not have wanted to hear this and he hung-up on me. I have been in customer service for over 20 years and I know that is not professional.

I called to check and this is a continuance of my first complaint. Now they have listed on their automated system that I failed to pay the bill and my service was disconnected for that reason, not because I quit their service, which was the truth. I am even more irritated. I had filed a complaint regarding never receiving a service I paid for and had no knowledge that injustice had been done to me.

I am having problem with my Dish. I have been calling and they want me to pay because I have a prepaid account. But the person who works for them put it up where the tree is at and we keep losing signal but they want money every month. If I do not pay, they will turn it off. Their service stinks and if dropped, they would charge $300.00.

We received Tyler and Longview. I told them early on I didn't want their service without our local stations. They said too bad. You can't get out of your "contract."

I wasn't even told about a 2-year contract. I only signed a work order sheet. Then the service or Satellite went out every time the wind blew. They said to call the technical department and that it would cost $90.00 for them to come out. This has gone on for 13 months. Terrible service and no local stations yet. I called them today and told them I was cancelling the contract. They said it would cost me to send back their sorry equipment and started listing a catalog of expenses if we broke the contract.

We had told them we were retired and could not afford the increases they kept charging us monthly for no apparent reason. We have low income and we told them early on that we could not pay for increases, and they assured my husband and I that we would not have to pay over $42.00 monthly. Ever. Charges now are over $59.00 and they keep raising monthly.

Please tell us how to get out from this contract as Dish has lied to us and has no regard for their customers. How can they keep increasing our charges yet take no responsibility to honor their obligations to us the consumer? We still have no local stations and they feel no obligations to care for their own equipment or honor their obligations to provide satisfactory services by caring for their own equipment.

My husband and I are in our 70's, have no consumer rights here and have been treated in a shoddy and fraudulent manner. One lie after another! Please advise. We are at the lowest income level, and they won't come and get their own equipment! Thank you!

My DVR box stopped working. I contacted Dish to find I will have to pay $15 to receive a replacement box. I was without the box for a week and did not receive any credit for that time. I have also been paying HD for channels that I am not receiving at least 27. I called to let Dish know I was not receiving these channels that they agreed I should be getting.

They sent out another box and I still am not getting those channels. This is the third box that I have received. I am now being told that a technician will have to come out and it will cost me an additional $95 for Dish to send a technician out. I have been paying for these channels and not getting them. Why would I have to pay for a technician to come out? This is the worst service that I have ever received.

My initial bill for April 2010 was 10.96. We ordered the basic package plus showtime and HBO. My bill on July 2 was 120.00. I wish I had seen this website first because I never would have done business with these **. I tried and tried to contact them thru their 800 894 9131, all that the number does is give you the run around with an automatic voice system designed not to solve customer problems or complaint, but to manipulate customer. Their email care@dishnetwork.com does not answer emails. Their website number is OK. It was fast and it was easy to cancel the service as long as you pay their cancellation penalty.

We had 11 months left on our contract so our penalty was 125.00 and the July bill for was 58.54, according to them. Total due them to cancel is 193.54. Our original contract was for 39.00 a month for their basic package with showtime and HBO. So, we expected to pay about 120.00 for May, June and July. They bait and switch with a customer care operation designed to make them as much money as possible. Warn your friends that if you subscribe to their service to not make any changes and do not communicate with them. I was ripped off of 180.00 and three days of frustration trying to contact them thru the numbers and email address above.

Dish Network is demanding advance payment for next two months and disguising that as current and previous, where as there is no previous and no current, all is paid ahead. Moreover, they did not transmit local channels in the month of May/June but they charged me for the services. In the real world, you do not charge for services not provided, in this case they need to give a refund which they are denying.

I was paying my bill the other day and noticed a new charge added for $24. It was for Showtime and HBO, which I have never ordered. I called customer service to inquire. They proceeded to tell me I got it free for the 1st three months and then they start charging. I told them I don't want it, didn't authorize the charge and don't watch those channels. I asked that they remove them and credit my account. They refused to credit me! Since that was the very first time I have been charged the $24, I called them immediately to have it removed. They are telling me that I should have cancelled it before it was billed. How can I possibly do that if I didn't know I was being charged? I'm pretty livid to say the least.

I went from DirecTV back to Dish Network over 2 years ago. I got tired of them constantly raising their fees so I called them to cancel. The agent was really kind of rude and told me if I decided to sign back out, they wanted a month in advance payment and when I returned the equipment. If I did not do it in the required time, they would use the last credit or debit card I paid my bill with and bill me. I have never given them a standard credit card and have done only debit card payments so I promptly told him if they did an unauthorized charge on my debit card, I would sue them!

Anyway, I had one receiver which controlled the two TVs. They sent two boxes which I only needed one and if you used the UPS sticker they sent, they wanted to bill you for 15 dollars so I sent it U.S. mail for 13 bucks back to them and received a confirmation email that one of their receiving stations had received the box and the controllers. 3 days ago a UPS driver knocks on the door and says the Dish network has a call tag for a receiver. My wife told the driver that we already sent it in.

So after this, they started sending me some computer generated phone call telling me that I have an additional 311 receiver and they want it back. I ignored several of the phone calls and finally called them to talk to a person. The agent who was a gal insisted that I had a additional receiver and I kept telling her no I had one receiver that controlled two TVs. I argued with her for about 30 minutes and told her I wanted this cleared up and the numerous phone calls to stop or I was going to call the phone company and claim they were harassing me.

Today, I get another voice computer generated call saying they are going to charge me for an additional receiver which I never had. In fear that they might try to charge my debit card, I called the bank and cancelled the debit card so they would not be able to access the number. In the last two days, I sent to emails to Dish Network customer service explaining all this and they have never responded.

I have a general complaint about my experiences with Dish Network. Let me first set the stage for my complaint.

I am an AT&T customer that signed up for Dish Service through AT&T. On February of this year, I bought a home and moved. I called AT&T to cancel my Dish Service and transfer my phone and a different cable service to my new home. Fast-forward, a few months and I start getting bills from Dish Network.

I immediately contacted Dish to try and resolve this problem. My attempts to resolve this problem in a reasonable manner were met with extreme frustration on my part due to dealing with seemingly ill-equipped representatives. I explained that I had not been receiving dish service for several months and that I did not feel the charges were valid.

I asked to speak with supervisors and was told that they would call me back. I never received a call back. At one point I was told that my bill was being transferred to accounting and they would contact me. They never contacted me. I formally disputed the bill with the customer service department and all I received was another statement a few days ago.

I finally gave up and just paid the statement only to receive a collections notice in the mail today. I think Dish's ability to help me resolve this problem is unsatisfactory. I've spent several hours on the phone trying to talk nicely with people and come to some sort of solution. Never once did anyone suggest anything that may resolve the problem.

It is obvious, I didn't receive service for 2 months at least because Dish didn't deliver it because the bill was past due. I didn't start receiving bills from Dish until after this two month period. I immediately cancelled the account which I feel should have been done when the service was severed with AT&T. I was even told that the service should have been by one of Dish's representatives.

It is clear to me that all Dish cares about is making money. Dish's phone messages claim that your customer service is top notch. I beg to differ. Please be assured that I will go out of my way to let as many people as possible know how terrible my experience has been with Dish. I will never be a customer with Dish again. Cost me 2-3 months of service fees and late fees for service that I wasn't receiving.

I canceled Dish network June 17th on July 23, 2010 I received a detailed bill, on this bill was two charges for $15.00 receiver returns plus tax also on this bill was other charges and credits with codes. The credits to my surprise equaled the charges with the exception of the receiver charges which they then tell me after hours on the phone that these charges reflect my credit which was ate up by my new charges that they added. If you ask me this is a you quite us and now we need revenue.

I got my bill and there was a video on demand ordered. I questioned it. It was a day that my family and I were on vacation. We were not home to push the button on the remote and order this event. We are getting charged $6.99 for this and they will not refund our money because that is their policy. I talked to a manager and got the same BS. I thought the customer was right. Well, I don't think this is right. For all I know, someone could have hacked into it and ordered it and now I am paying for it. They charge so much for their programming that they can't spare $6.99 and making the customer happy. I won't be promoting Dish to any one.

DISH lied about everything involved. They charged me $49.99 to have it hooked up when they said it was free. Also, they promised me one price for monthly service as well as programs I would receive and then promptly changed what I was getting. They added packages that I did not order, want or approve to my bill.

They would not do anything to correct their charges. I told them to get their dish out of my home. they said it was free to send back the receiver if I used their boxes and labels. They sent it and charged me over $200 for cancellation and $15 for sending back the receiver. Nothing but lies. I do not feel I owe them anything as they breached the signed contract I have signed by their technician. I do need help with this matter.

I received my bill from Dish with $55.00 worth of charges for Video On Demand. I will admit that I purchased one for my children and then got stuck in the VOD and bought two more movies without realizing it until the deed was done. I called customer service and they would only refund one movie that I had accidentally gotten stuck in and bought. I just chalked it up to being stupid in not knowing how the VOD worked and preceded w/the girls help to lock it.

Well I did not know that you had to lock out all TV's or they would keep recording even if not the main one. My 6 (yes I said six) year old apparently got into VOD and did the same exact thing another six times. When I called to resolve this issue (and yes I apologized to every individual I talked to for being rude when I wasn't intentionally trying to be rude to them. I was just upset). I spoke to billing, customer service, and then a lovely man named Dean higher up. He proceeded to tell me once you bought the movie you owed for it and basically hated it for me.

I told him I could not afford a $123.00 Dish bill and that I had switched to Dish because it was cheaper (you get what you pay for I am finding out). I then told him I would just disconnect my services and he told me I would owe $300 and some change. I told him to bill me and I would try to pay it when I could and he said "Oh, we will get our money from you because we have your credit card on file and we will bill it". I told him I would just close that card down then. I again apologized for being rude and he hung up on me.

I am not impressed with their customer service, if you want to call it that. What happened to "the customer is always right?" Customer service has gone down the tubes and they just continue to get away with it. I will never do business with Dish again and I will tell everyone I know to never do business with them either. Mistakes happen and they should have the decency to try to work something out with their customers instead of treating them like scum. Extreme charges that should be against the law! It is extremely upsetting to be hung up on by someone that is supposedly there to assist you with your needs and help resolve problems. This man should not be in the position he is in if he cannot hold his temper and assist with customer needs especially if that person is repeatedly apologizing for coming off rude when all they are is upset and shocked by their over priced monthly bill.

I am 31 years old and I've never seen such worst service provider in my life. The worst service, the worst and rude customer support, and they meant in this business to just cheat customers for money.

1) I have Dish Network connection in my Texas apartment. They said the price is fixed for 1 year and no changes, and anytime in the 60 days, I can ask for technical support or disconnect. Also, they mentioned to move to another place is completely free.

2) The second billing came with increase in $10, $5 increase in international channels and $5. Dish Network itself changed my local channel plan mentioning it's mandatory. (Can you believe it?) When I asked them if it could be fixed price for 1 year, they turned down telling me it's not up to them. When I asked them if I can cancel the subscription, they literally threatened me with a cancel fee of $500. (Every time, they do this.)

2) Then due to my job change, I happened to move to Alabama. I spoke to customer service and they schedule me for a move, and as mentioned, it's free earlier.

3) After they installed to my current residence (I brought all the receivers from my old apartment), within a week, I saw a bill with $100. When I called the representative, he said, "That's mandatory installation fee." I mentioned to him the date that I spoke to representatives about this move, and all the people said it's free. He ignored what I said and just kept repeating that it is an installation charge. Again, the service disconnection agent threatened me with disconnection charges. I told them they are supposed to record the information when we spoke, even though they have the voice recorder. That representative very frankly mentioned that it's of no use. My God. He said, "If you want to continue the service somewhere else, pay the penalty. God!

3) Then from the day (July 3rd) I moved, the international channel is not working. Technical support said he will send an agent to my home to fix it. (July 12) The person did not come. Every day I called them. They schedule the visit, but they don't come or even call us to check the status. It's the 16th today, I was scheduled 6 times to fix the problem and nobody turned up. When I called Customer Support, they said I have to call a dealer since they won't fix it. I asked them if it's their issue that service is not coming, they don't bother. The Dish Network agent said they will charge for the visit. Again, I asked Customer Support why I will be charged if the service problem is from their end.

He said that's how it works. I told him, so every time they install badly or cut the service intentionally and if a customer reports the issue, then they will charge? So they purposely make money by breaking the service to reinstate it. My God. Again, they threatened me with penalty fee. Next week, I am planning to terminate the service. I know they should have the recorded voice. Can any legal action be taken on them? I was so frustrated. I got tired and mentally got ill because of the Dish Network. Literally, they are harassing me with no service, no support and threatening me with disconnection charges. Can anyone help?

I have several complaints. The first involves a $75.00 Gift Card I was promised through satellitesolutions.com 877-316-4053 for signing up with Dish Network, through them and opting for paperless billing. After taking out the service and paperless billing, I paid the initial bill through my credit card. 45 days later, a second payment was pulled. I just received notice my third payment will soon be pulled. I have received no Gift Cards or any documents from either satellitesolutions.com or the Dish Network relative to this offer. I was wise enough to print out the offer and sent the vendor an email. I was forwarded a link to download an application form for the Gift Card and it notes I need to send a copy of my third bill to them to document the automatic paperless billing.

Suddenly, I discover I cannot log-in to access my billing detail. My initial account was cleared and another account was set up without my permission. I have been unable to find out what phone number they made up for me or what password. I have repeatedly called in as well as instant messaged all told spending the better part of one whole day attempting to straighten this mess out. So far, all of my efforts have failed to work. How can I forward a copy of a bill in I can't access it. The very nature of the offer was to set up paperless billing and because I set up paperless billing, I cannot document the third payment. Hopefully they mail me a paper copy.

My next complaint relates to the Big Ten Network access in South Dakota and their various packages. I noted that the Big Ten Network was listed as included in their upgraded 150 Plus package. It even listed the station number. Yet, I discovered that for some reason, it is not available in my area under this package. I discovered I can get it but they require I also take out the optional Sports Multi Pack option for another $5.99 a month above the extra $5.99 for the 150 Plus option. I advised them this appeared to be a bait and switch as they showed this channel as coming with the package and once I take the package, they say I need to for another tier of programming to get it. I do not feel it is fair to advertise programming packages and specifically list the channels included for a set price and then discover the some of the listed channels are not available in my area. I might accept that argument however, I was outraged when I was advised I could get the channel if I paid them $5.99 more.

Another complaint involves the free HBO & Showtime three month trial upon signing up for the service. Everything was fine for two months, then I got an email reminder that I needed to advise Dish Network prior to the end of the trial if I did not wish to continue to receive the programming. The email noted that charges would start for the premium services if they did not hear from me. About two weeks prior to the end of the trial, I called in and advised them I did not want to subscribe after the trial. I was specifically advised that the HBO Showtime programming would continue through the three month cutoff and it would then be removed.

Two hours later, I turn on the TV and quickly discovered that they had already removed HBO & Showtime. The next day, I called in and told them I was upset as I was supposed to get a three month free preview and I only got 2 and a half months. The rep then advised that once I called in to cancel the service, so the service was removed. They noted the only way I could get it back was to subscribe to the service and pay for a month's subscription. I then demanded to talk to a supervisor at switch point the rep advised she would check with her "floor leader" and for me to hold.

After several minutes she came back on and noted there was some miscommunication and they would reactivate my free preview and would also give me 30 days of service for free. This was done but I still couldn't understand why I could be told so many different things and then have them do a complete switch. My final issue in addition to the above is that they noted my new bill is $123.99 with no breakdown. My prior bill was for one month and came to $49.00 after taxes and fees.

I called in noting my concern and they advised me the the new bill was for two months. I thought the numbers still did not add up as my initial bill for two months was $99.00. I then checked my sign up information and noted my first payment was for two months. My second bill would arise 45 days later and be for one month. Then all following bills would be for one month.

I opened my account in May 2007 with Dish Network and needed to close the account due to the fact that I was not using it. The customer service representative I spoke with coerced me into keeping my account open for good credit standing and stated that he can put it in active status for no more than $10.00 a month until I wanted to use the account again. So, for the past year and 1/2, I have been paying the following: August 09 - $1.35; September 09 - $2.70; October 09 - $4.05; November 09 - $5.40; December 09 - $6.75; January 10 - $8.10; February 10 - $9.45; March 10 - $10.74; April 10 - $15.00; May 10 $13.32; and June 10 - $40.41.

Therefore, once the bill started going higher, I called customer service and they stated that they would not be able to help me because they had turned off my account. I tried to explain to them that the box is in the closet and has not been used in over a year and I want to discuss my bill. They continued to refuse to speak with me until I paid the balance for an account and I don't even use. I want a refund!

My husband decided to change to Dish network back in 2006. They came and installed it as promised but when they left, he found he could not get local channels and many stations he enjoyed with Direct. He called within a week and asked them to disconnect. He packed up the equipment and shipped it back by UPS as directed. He was stunned to find that they had charged him a $200 early disconnect fee and later added $98 for something.

He called to refuse them payment and a customer service person told him he would pay every penny. He hung up on her. He never got any more correspondence from them and moved on. We went to a bank today (July 13, 2010) for a loan and guess what! There it was. Still owing $298 for nothing. They put it in collection and never let him know. We have emailed them to offer payment to get his credit cleared up but have not heard from them. Wish us luck.

On Friday, July 9th, 2010, we received a phone call from a marketer for DISH Network, even though we were on the no call list. He told us that since we used to be DISH customers several years ago, we would be eligible for a special offer if we switched back to them. He said that we could get a TV package for $44/month, a bundled high speed internet and telephone package for $49.99/month. We agreed, gave him our credit card number and arranged for an installer to come out on Monday, July 12th, 2010.

The installer was supposed to come between 8 and noon and was supposed to call before he came. The installer did not call and showed up at five minutes till noon. He installed boxes to two of the three televisions he was supposed to do and left a mess. He gave my wife a paper to sign and told her it was just showing that he was here. He did not provide us with a copy. When my wife asked about the internet and phone, he said that we had to arrange with someone else to hook it up because DISH did not bundle high speed internet and phone. When my wife called to talk to DISH, she was told that they could not talk to her because her name was not on the account. We had specifically requested that she be on the account.

Over the course of Monday evening, I had conversations with several representatives and supervisors. I was told that DISH did not offer the services I requested. They quoted me completely different prices for the satellite TV. When I told them that I wanted to cancel the subscription since I was not getting what I had agreed to, I was told that I had signed a two year contract and had to take the service at whatever price DISH wanted. The first supervisor, Steven, listed to my story, put me on hold and hung up.

I called back and spoke to a supervisor named Mark. I explained the situation to him and told him I wanted to cancel the contract. I said that I had the right to cancel a contract within 24hrs. This statement incensed him and he became bullying and belligerent. He said he doubted my credibility (basically called me a liar) and said that President Obama took care of the 24hr rule. He let me know in no uncertain terms that I had to take the deal, like it or not.

I have had Dish Network for 4 years, and I have been paying the extra $6 service fee in case something happened and my service were interrupted. Well, approximately 6 months ago, my screen became pixelated every time the wind would blow. It mainly happened in the higher channels. There would be times when I would be watching something and entire programs would be lost, because the show would become unbearable to watch. It had too many interruptions.

So I called Dish and requested a technician. Their response was it would be a $15 service fee. I said that I thought it would be free, since I paid the $6/month insurance service fee. They said that if I hadn't paid that monthly fee, it would be $90. I refused to pay the $15 fee, because it's a matter of principle. I have been paying that $6/month service fee for 4 years! When it's all said and done, that comes to $72 per year! I should not be charged a fee at all.

Then, when I said I wanted to cancel the service, they told me I would have to pay to send their product back! Well, if I'm only renting the product, shouldn't they pay to make sure the product works?!

I pay an extra $6/month for inside wire service with AT&T. If something goes wrong, they come out and fix it at no charge. If the power were to go out at Dish Network everyday, they would expect the power company to come out and rectify the problem. It's the same with my Dish. If I've already been paying an insurance premium for them to come out and fix my dish if there's a problem, there should be no charge!

I then told them I wanted a credit for each day that the system has been inoperable. They told me they would not give me a credit, because a technician had not been out to diagnose the problem. This is absolutely unacceptable, and as soon as I get some extra cash, I am going to take them to small claims court!

I had placed my receiver on pause, expecting to pay only $5.00 per month. I had a credit because when I placed the pause, my monthly cycle was beginning and you pay a month in advance. After numerous billing errors and constant charges for receiver, plan, and pause of $20.00 per month in order not to use their equipment, I finally had enough and told them to tell me where to return the product so I could close the account.

Well, they were happy to tell me that they must send me a box where I can put the product in and mail it back to them for only $15.00 (some change). These people received 6 months of free service and charged me for it and then want to charge me to return their equipment. How's that for customer service? Well, I can tell you one thing, never again!

I sent an email to Dish Network on July 7, 2010 questioning why I did not receive a statement in the mail for July. I have not yet received a response. I tried to contact Live Chat; it was unavailable. Also, I called and was put on hold for 10 minutes, so I hung up. I called again today (July 9) and spoke with Matthews who was located in India. I told Matthews I wanted to sign up for Auto Pay and get the 3 free months of HBO and Showtime advertised on their website. Matthews stated I had a balance due of $85.00 and he could not sign me up for Auto Pay until this balance was paid in full, so I paid it. He then set up the Auto Pay. Matthews stated I would have another $85 due on July 25th, which will be deducted from my checking account.

I don't understand why I am paying $85 per month when I was told on May 3, 2010 by Michael my bill would be around $67 per month. After further review of my old statements I noticed my statement from June from Dish Network listed my services from 5.20.10 - 7.19.10 and showed a balance of $118.43, which I paid. Therefore, if I'm paid up until July 19, I don't understand why I had a balance due today of $85 and will be paying another $85 on July 25. Also, Matthews told me after I signed up for Auto Pay, that the 3 free months of HBO and Showtime was not available to me, but couldn't tell me why. I requested to speak to a manager. I then spoke to Hazel, she basically stated the same thing, but could not tell me why.

I've been a loyal customer for 6 years or more and have always paid my bills on time so I don't understand why I wouldn't be eligible for the free HBO/Showtime. I then was transferred to Isaac in the Loyalty Department. He also couldn't explain why I didn't qualify for this promotion. I sent another email to Dish Network today, requesting a response to me within 5 days. I'll be surprised if I get a response.

About four months ago, I got service from Dish Network. One month later, I called the company to discus my bill. The guy who I first talked to didn't help me with my problem, which the company was overcharging on my bill. After asking to speak with a supervisor, I was treated very badly and rude. At the time, I asked him if I cut my service would I be charged, but with asking him to cut my service he did, without explanation. I called them back to see what I could do, and they installed my service five minutes later, but my problem is that now, they are charging me with reinstallation fees, because they claimed that I lost my first promotional discount.

Well my consequence to this problem is that instead of paying $39.99, I'm being forced to pay $53.99 plus reinstallation fees and that was not in my contract, and also they have been charging me extra channels that they offered for free.

This is a common issue other customers would have: Dish Network reserve the right to change prices, packages and programming at any time.

So everyone has to know there's such an unfair term in your contract!

When I received the letter from Dish, saying that they are raising cost of one of the packages I subscribe to, I called customer service. First, they told me it's on the contract. I said okay, but it's just not fair. Then I was told that the raise of the cost is to help them develop more channels for customers. I argued, what if i am not interested in those new channels at all? Then the rep started to be impatient and seemed like reciting the lines he keeps telling angry customers every day.

Five dollars per account every month is not a lot. But adding up, Dish is making a lot of money out of god-knows-what-they-are-doing. This is very unfair. You could always claim costs have increased and you want to pass that on to customers. But how do you prove costs have increased? Just be in a plain one-page notification letter?

I discontinued my Dish Network on April 23 of this year and am still getting charged and also for this month of July. I called them on April 23 twice since then and they didn't respond. I am getting very frustrated. What can I do?

Dish Network's paperless billing doesn't work. In a year and a half, I have received 3 paperless bills. I have been charged numerous times for overdrafts due to the inconsistency in their billing cycle. This month, they charged my card on the 2nd and it cost me $72 in overdraft fees. Last month, I was charged on the 3rd. I deposited a check on the 3rd instead of the 2nd this month because I didn't know it was coming. With $72 plus the $15, I may send Dish their receiver back.

We wanted to add the French channel to our package. The person on the phone at Dish said that a technician had to come out. It would be $15 instead of $100 because we pay the monthly service plan. We were not here when the technician came, the nanny was. I talked to him on the phone when he got there and he said that he had to check some things out. I had no idea what he needed to do. When we got home, I saw that there was a new dish there. No big deal. When I got the bill, there was a charge for $200 and a credit for $100. So basically, getting charged with $100 is too much. After hours on the phone with customer service, we were told repeatedly that since we ordered the channel, we had to pay for the dish.

He kept referring to their disclosures and that since they disclosed the fact that a technician needed to come out, we had to pay for whatever they did. If we had been told at any point that we needed a new $200 dish, we never would have agreed to it. We hardly watch TV. This charge was unauthorized. We were never told about it. We would not have agreed to it and at no time, were anything to do with it ever disclosed. I feel that Dish needs to make this right as they made the omission of disclosure. Am I wrong? Do I have to pay? Will they report it to collections and will it hurt my credit score?

Why should a customer of Dish Network be forced to pay a maintenance service fee or be forced to pay a technician a $95.00 service charge to replace or repair Dish Network's equipment which they own and I pay a monthly fee for the equipment use?

I have had the Dish Network since October 2009. I have paid my bill and have tried on several occasion to explain the Dish Network programing is mediocre and I had agreed to a one year contract. Each time I speak to a representative, I am told that I cannot disconnect my service. I explained that I will pay the last three months of my contractual obligation, but I will not pay for an additional year. My Dish has not been working for the past several days. I cannot get Dish to fix it and they keep saying that since it is a bundle package, I must call my phone company.

Well, I called the phone company and they said it is Dish Network's responsibility. I have been on the phone since 8:20AM today and I am currently on hold. Dish Network is such a ripoff. Who can I contact to make a complaint? I have called everybody and their mother, and no one is listening. Where are my rights as a consumer to expect what I am paying for? Why do I have to pay for something that is not working? If I worked with another company they would be there to help. They want to charge me $15.00 for each visit to fix the dish. Help me please.

Signed up for service with Dish Network. Sales rep asked if I wanted an additional receiver, but since one receiver can operate two TV's, I thought I only needed one. So, I declined the other receiver, but asked if I decided to get another one down the road, would that be possible? He said yes, it just costs $7/mo. So the tech came out the next day to install the equipment. The main receiver is in our living room but was also going to operate our master bedroom TV. The tech was unable to hook up our master bedroom TV since it is a flat panel that mounts to our wall. I didn't want him trying to unscrew everything. I just told him that my husband could do it when he got home. He showed me the cable that needed to be connected to the back of the TV and that should be it.

So, when my husband got home and took the TV off the wall we realized that since it's a high def TV, it didn't have a coax hook up, which meant we would have to get another receiver in order for it to work. I called Dish Network and explained all of this to them and they told me that it would cost $100 since I wasn't a new customer anymore and I was upgrading my package! What? I have been a customer for less than 24 hours. But if I would have ordered it a day ago, it would be free? Really? I got so angry I hung up and called back later and spoke to someone different.

She basically told me the same thing but after much persuading she knocked the fee down to $50. That's better, but still not good enough. They know I will pay the extra $50 because my only alternative is to cancel my service and pay $450. So they have you right where they want you. Now I see that we will probably have many problems w/ Dish Network for the next two years. I should have stayed with DirecTV. They were always great to us and even offered us a $200 credit plus reduce our monthly bill by $20 for the next year for us to stay w/ them. They appreciate their customers and show it, Dish Network, you **!

On December 2009, we were looking for better prices for our TV service. We talked to Dish Network. Their price was better than our last service. Before we signed the contract, I said there is a good chance that my husband will be transferred to another location in America. They said that would not be a problem, because they have service throughout America. We started service with them, then my husband was transferred to Reno, NV. A technician came out, he set up the dish and discovered that there is "no line of sight". Meaning that Dish Network can not provide service here. The technician called and told them this. I called and explained this. They want $270.00 to end a service that they can not provide. Where is the justice in that? Thank you.

Dish Network has charged me for pay per view purchases I did not order. what is wrong with this service? Every time I scroll up and down the channels, pay per view comes up. They told me I ordered boxing and a **** movie. I told them they had to be insane but the service is so messed up and constantly shows pay per view, I'm not surprised. Is this the way Dish Network makes their money. I asked them to take it off, but I don't think they did. And then all the calls go to India.

I have tried for the last 3 weeks to contact them regarding the increased charges on my bill. They are not honoring the 12 month agreement I signed in September 2009. My bill has increased for the 3rd time and all they say is "I'm sorry." Now I am trying to call to cancel and their customer service is terrible. I can't even talk to anyone, they will not return calls, the on-line chat feature never has available agents. They will not honor their agreement I signed in Sept. 2009. I am 72 years old and cannot afford the constant increases in billing. All I want to do is watch TV. These people are misprepresenting their product. When I told them about the package their representative sold me all they said is "I apologize for that person, the increases are valid."

Billing Practices last 6 month's bill's $41.34, 19.83, 25.21, 45.39, 47.51, 52.60. No rhyme or reason. These are public airways. they should not be able to bilk people out of money

I have been with Dish Network since July 2009, just under 1 year. When I began receiving services w/ them, they offer a special introductory rate for the first six months. After the first six months, I was required to pay the regular rate for the services I am getting. This is was aware of & expected. In less than one month of paying the regular rate, Dish Network raised the monthly rate. When I called to question, all I got was a serious run around with excuse after excuse as to why the rates increased. Needless to say I was not happy & they did not make any adjustments.

A few days ago, I receive an email/bill from Dish Network & to my surprise there is another rate increase. No changes were done on my end, so I spoke with a customer service rep (Via Online Chat) Debbie E.3KK. Debbie gave me an "I apologize for the inconvenience". I asked what would it cost, if I were to cancel my service. She replied, $15 for each month left on your commitment. So, I added up the months X's $15 (I was over actually, counting 12months). Then she stated "Plus this month" I asked "Are you sure about that Debbie?"..."I'm confused, b/c I just paid a bill on 06/15/10 & you bill 1 month in advance" She replied, you are paid through "May". Frustrated, I asked "Could you please mail me a paper copy of my entire payment history?" Debbie said "You will have to call 1-800-894-9131, our Exec Dept for that." I canceled the online chat & filed a complaint on the BBB website. This is unfair businees practice & I feel as if it needs to be stopped.

Today, I called the "Exec Dept. and spoke with Kevin, to get more of the shcpeeeel that DISH Network gives to everyone. Nothing was accomplished, just more frustrated & more angry that a company feels that this is okay. I filed a complaint with the Federal Trade Commission & now one here. DISH Network needs to be stopped. I'm ready to walk through my city, begining with my neighborhood, and get signatures to stop this poor business practice. It will not be difficult to identify DISH Network customers, just look for the satellite dishes on the houses. Come on America, It's not okay for the credit card companies to increase the intrest rates as they please & this is the same thing. Simply WRONG!!!!!

I agreed to pay $64.99 for the 250 channel programming and Dish Network has raised my bill now to $81.81 per month. When I complain all I get is what they are doing for me and how good their service is.

Dish network is nothing but a ripoff! Any time you have service or change service they insist on another 24 month contract being signed. These folks need to be brought before the FTC NOW.

I was offered a lower price by Dish Network to switch plans to save money I did just that. I got my system installed to find out a day later that I would have problems with the receiver going out(it was refurbished).I was unaware of this detail. I call and they had to ship me a new receiver which would take a couple of days to get to me. Since then we have had a technician come out because again we were getting an error message of 004 and loosing signal all together(acquiring satellite).The technician explained that we were getting bad service probably because of a tree. The same tree that was there when the system was installed.We were told to trim the tree. It's funny because the other service provider had there dish in the same location for 3 years with no signal problems.

The service guy left after fixing the system and getting it up and running. Not 2 weeks later we were still having problems with signal failure and 004 errors however I did not want to call the company to have someone come out again because I could not get off work. I would try fixing it myself my pushing reset button and unplugging system- as instructed by Dish network which I had to do 2 times a week. Now the system is having errors more often and to get it to work I had to get a technician to come out which would cost me an additional one time charge of $15.00 to my bill in addition to the $92.00 I already pay monthly and time off work. It seams ridiculous to pay additional charges when it seams that there systems are inadequate and I am renting them.

So next time you try saving a dollar on satellite service think twice. I should have just kept my existing service. I never had to call them out for repairs and I was already paying them $96.00 month. The 6 months of savings was not worth it. Although there customer service is nice on the phone they really can't help you because you are in a contract that would cost you $1266.00 to get out of so there is no incentive to make it right or provide better service. I was told to pay the $15.00 or I would continue to have problems and I would still need to pay my contract.When I signed up for the new service I was not aware that I would need a technician that much since I did not need one for the previous company. I ended up paying more money by trying to save money.

I just got my services on this past Sunday June 20 2010. It should have been 24.99 plus free HD for life and 1 free DVR upgrade. On Monday June 21st I noticed that I did not have a DVR on the main TV and the installer did not hook up my 4th TV because he claimed that I would need to get another receiver box when I asked why I had to get another box, he just gave me a smart answer and said that if I wanted my TV to be hooked up then that was what I needed to do. I called dish to let them know about my concerns. The first rep (Randy) told me that the DVR was not part of my plan and that I should have asked specially for the DVR when placing the order.

I told her that when I originally placed the order, I did ask for the plan that included the DVR. She then told me that they did not have any advertisement for the plan that I was referencing. As she was telling me this, the same commercial came on TV that I saw before I first called them. When I told her that it was on TV at that moment she told me that she could get me the DVR but it would require a 215.00 upgrade fee. I refused to pay for something that I should have gotten in the first place. When I asked why my 4th TV was not hooked up she told me that she did not know that it should have been hooked up. I asked to speak to a manager and she placed me on hold for 15 minutes. I hung up and called back and spoke to another rep (Angel) and explained everything all over again. The second rep told me that same thing as the first rep. I told her that I wanted to cancel the services and she told me that I could not do it. I told her that according to the federal government I could.

There was a law in effect called "Buyers Remorse" and I had up to 3 days to cancel any signed contract. She told me that the federal law does not apply to DISH because they had found a way to get around this law. I asked to speak to a manager and she put a supervisor on the phone (Jason). I once again asked to speak to a manager and Jason told me that there would be a 3 day wait for a return call. I told him fine that I would expect a call from a manager within the next 3 days. He asked me what was the problem and again I explained and asked that he take my number so that I could speak with a manager. We were then "accidentally" disconnected. I called back and spoke with yet another rep.

Once again I explained the issues and asked to speak to a manager. This rep told me that they do not have managers and that I could only speak to a supervisor. When I told him that this was not what the prior supervisor told me, he told me that he could not help me and disconnected the call. As of today's date June 23, 2010, I still have not gotten the receiver that should have been included in the original promotion nor is my 4th TV hooked with the DISH service. I still have a tv that is not operating and I still can not record my favorite show which is the reason that I ordered the services in the first place.

I called each time I received my monthly bill and they would remove the charges , but they kept using the excuse that their records showed my receiver had not been connected to the phone line.

When I called about my June bill they told me that if I disconnected my receiver from the phone line I would not get charge the $5.I asked to speak to a supervisor because this sounded odd and I felt I was getting the run around. The supervisor told me this was not correct. She stated the reason I was getting charged an extra $5 was because I wast enrolled in an automatic payment plan where they could collect my bill through a credit card or withdraw the payment directly from my bank account. She also stated that If I singed up for a HD TV contract that the $5 charge would go away. I told her I could not let them use my credit card or direct withdrawal because their billing department is so screwed up and I have always had problems with them.

I feel Dish TV is practicing deceptive and dishonest billing practices. They should not be allowed to charge customers for services they are not using or do not want. Also I would rate their customer service with an F.

We are suffering economic hardship as a result of my husband being let go from the church he was working for. We called and explained to Dish Network that we could no longer use their services and asked if there was a way to waive the over $300 fee for leaving our contract early. After encountering several people on the phone, we finally found a woman who told us that we could pay $15 to send them back the remotes, box, etc. and then pay a $99 fee and that would take care of it. We received a bill today telling us that they are debiting our account for $367.50. We called and tried to talk to several people, including the original woman and they all refused to honor the agreement. I asked if there was a way to make payments on the $376.50, since they refused to attempt a refund for us and they refused payments stating that it was all coming out of our account in one lump sum. I told them countless times that we didn't have the money for it. They refused to help me any farther simply saying it was going to be taken out, anyway.

I moved last week of May on my new residenced and before moving I call Dish Net Work for moving my dish and their informed me that it will be $100.oo charges even thought I have a service plan for which I pay 6.00 every month. They informed me that a new dish will be install and they dont use the old one and for that they will charge me $100.00 dollors. But end of the month I came to know that they have charged me $200.00 without informing me. When I called them they are not issueing me credit and I cannot even talk with the supervisior. It means that they can charge anything on our accounts without informing the customers.

Its highway robbery, and we cannot get hold of any high officials to make our complain.

Please advise me that how I can get hold of the supervisior to get my credit

Thanks

signed up with dish they jacked the price up every couple months now they want to charge cancelation fee when their the ones not complying with contract have asked for service tech a few times due to rain fade blurred crawl on espn they say its not them but won't send a tech anyway when i have the protection plan how do i get out of this contract without cancel fee?

We became DISH Network subscribers in August 2009, acting on their advertisements which clearly stated programming was charged at a specific monthly rate for twelve months, in our instance $47.99 per month. A new subscriber had to agree to a 24-month commitment to take advantage of this offer. After the initial 12-month period, the customer would pay the normal rate for the programming, in our instance a specified $62.99 per month.

ALL plans are described in DISH advertising as specific monthly fees.

What DISH actually does is credit one's bill, in our instance $15 monthly.

My concern and complaint is that earlier this month -- despite no notice to this effect, which is required by the customer agreement -- DISH raised its plan pricing, our increasing to $64.99 per month for the normal rate -- and $49.99 per month for the new customer rate.

This is NOT as advertised. Our agreement was to pay a specific fee of $47.99 per month for twelve months, not to receive a $15 monthly credit on our account. DISH continues to lure in new customers by now advertising specific rates which are typically $2 per month higher than previously.

If the actual promotion for new customers is a monthly credit this should be what is clearly stated in DISH advertising. It is not. Again, what is advertised is a specific monthly rate for each of the DISH plans that are available, and the advertising specifically states this rate is for a 12-month period.

This is false and misleading advertising, and any DISH customer who has experienced a price hike, regardless the amount, during the initial 12-month period of service should be refunded their monies for the difference between the advertised monthly rate and that adjusted.

Again, there was no notice of a price hike as per the customer agreement. There is nothing in the agreement to specifically address the new customer promotion. DISH may very well wish to increase its rates, however if it has brought in new customers with advertising that specifically states a certain monthly rate for twelve months, it must honor this -- or change its advertising to reflect how it actually bills its customers, increases their fees, etc.

I cancelled dish, and was told that it was my responabilty to returnn their equipment. They sent me a box for the reciever. When I called and ask them to remove the dish, the told me to. I told them I am 70years old, and can't. I was told to find someone to do it for me. I asked them to come and get it. I was told for $90.00 they would. I guess you know it is my last time doing business with dish.

I spent several hours talking with a representative regarding Dish network. He lied to me. After giving the representative my information and getting a quote for service, they charged my credit card without my authorization. I have sent them two emails and spoke to a representative telling them I did not want the service. I told them not to send a tech to my house and they still send me a notice that the tech would arrive in the morning tomorrow. I am not buying their service. This company is obviously fraudulent. The "supervisor" named Andrew, screamed at me over the phone and hung up on me when I told him to cancel the tech vist. This company (and I use the term loosely) should be put out of business. Their methods are right out of Nazi Germany! Where do I sign for a class action suit? Taking money out of my credit card for no service is certainly akin to theft and swindle.

I switched to Dish Network after reading an ad in AARP magazine describing a package deal with AT&T. My Dish billing was added to my AT&T bill. Not once in a year was the amount of the Dish Network billing correct. Two weeks after I signed with Dish Network, AT&T dropped them as a partner. Each phone call to correct billing was bounced between At&T and Dish Network with each side stating it wasn't their problem. When I called to cancel my Dish Network after one year of a two year contract, I was transferred seven times between At&T and Dish Network before an AT&T person resolved the amount owed. I was then told to ship the equipment back or face a $500 charge.

I called three times to request the shipping labels and boxes they ordered me to use. Boxes and labels arrived, equipment shipped. That was March 2010. No further bills or communication from Dish Network, one last incorrect bill from AT&T. I mailed my final AT&T Dish payment to AT&T Accounts Receivable Management with a letter begging them to intercede to stop billing me for a service I cancelled. Today I received a notice from a collection agency that a judgment was being placed against me for $142.32 for past due Dish billing.

The last bill received regarding Dish services was the AT&T bill in February 2010. The collection agency stated the bill was for $110.00 cancellation fee and $32.32 for the cost of the shipping labels. I have never had such terrible service from a utility or any other company as with Dish Network. Dish Network is the worse scam I have ever seen. It is amazing they are still in business. AARP should be ashamed to run their ads.

We got a promotion for 1 year of $32.99 plus the service of the boxes. In total of what I was suppose to pay was $52+tax. Which is $57 (including tax) every month, but every month the bill changes, sometimes it's $70-$80, and sometime it's over $100. We talked to them on the phone, and they said we have to pay $60.68 and their not completing their promise. Can you investigate my problem? Is there any office building here in San Jose, CA so I can personally go to the office. If there is can yuo please send me the adress and phone number?

After being a Dish TV customer for 4 years I was charged 100.00 for moving my equipment and had to have it repaired as the installer did not bury the cable and didn't inform anyone- my landlord was cutting the grass and cut through the cable-I suspended my account until the cable was repaired and was told by a supervisor at dish tv that I would have to pay a 250.00 fee to reinstate my service.

I am getting last six years service from Dishnetwork channels. Always I have to pay one month in advance bill. On June 11th I ask her to remove one of the program they overcharging me. But she remove my all channels and close my account. I call one of the customer service rep on June 12th 2010 he ask me to pay 46.60 by credit card to reconnect service. After he charge to my Chase VISA credit card 46.60 he connect service again for me. But next day on Sunday June 13th 1 PM Dishnetwork disconnect my service again. Now I don't have service and my money I paid until July 15th still with them. I don't want credit my money. I need service to be restored. So who can help me in this matter. I never get my language Malayalam 4 channel package with another network. There is any law available in America to stop their unfair behaviour??

I began with Dish Network in the fall of 2008. At that time I owned one t.v. but overall it was a better deal to sign up for the 2 reciever promotion. At the time of installation the company serviceman told me when I had a second television, to call them and they would come install it. I have recently obtained a 2nd t.v. (April 2010) I phoned Dish and told them that I would like the 2nd reciever per my initial agreement. They said no problem and came and installed.

My monthly bill is 31.99, imagine my shock when in May of 2010 I was charged 315.99! I called the company as soon as I recieved notice from my bank about an overdraft. I thought certianly there was an error in accounting. Dish Network informed me that it was $150 for the box, $90 for the service call and $49.99 for the upgrade to my package. I informed them non of this had been communicated with me at anytime, had it been I would not have authorized the install. further I was under the impression the box/reciever was complimentary per my origional agreement with them.

I spoke with six seperate c.s. agents, including so called managers and the 'executive office' whatever that means. They all insisted they would not be refunding any money to me and that their was nothing they could (or would) do. I said then I would be cancelling my account immediately at which point they tried to slap me w/ a $60 cancellation charge per my contract. This so called contract did not exist until that conversation, since the day before I was told 'had I had a contract with them their would have been no charge to my account'

I eventually said fine, if that is how they want to handle it, go ahead. I closed my checking account so they could no longer pull money in 'automatic bill pay' style and have contacted a lawyers office about what rights I have (basically none). I am telling everyone outlet and person I can that Dish is a horrible company and should be embarrassed to have such a useless customer service department. I will never have Dish again and will continue to tell other to avoid them as a company. $315 in unauthorized charges to my bank account, resulting in overdrafts for other bills, resulting in $100 in bank charges, plus $60 in cancellation fees w/ Dish.

I wanted to discontinue my service plan that costs 6/00/month. on 6/11/10 they wanted to charge me 25.00 one time fee to remove the service plan and called it down grading but I never touched any of my channels. I want to know if this is legal?

I am a current and previous customer of dish network. I was shopping around for entertainment service. And dish network offered me free installation, free activation, free movie channels, and free of contract. This is a year ago, I call dish to downgrade my package and I was told I could not do that while on a contract I explained that I never agreed to a contract we argued back and forth until they told me they would investigate. 2 weeks later they call to let me know that I was right I never agreed to a contract but since that is the case that there is an activation fee of 99.00 that should have been charged to me from the beginning and that the fee will be applied to my following bill. This fee has been name installation fee, and agreement fee, activation fee, and like another rep said it's just a fee that new customer have to pay. I have been told that it is a company policy and that there is no way around the fee.

I have been repeatly charged for items I didnt order or for new charges out of the blue. At first, charges were reverses & I was allowed out of my contract. I gave them a second chance. Charges continued. Now they refuse to talk to me & as per two agents, have marked my account ** no credits given** Repeatedly threating to mark my credit.Wont let me out of contract. I am current on bill but NOT paying pay per view movies we didnt authorize.

I closed my DISH Network account on May 1st, and was told that the satellite boxes need to be returned to them. I was sent boxes and was told that the pre-paid shipping labels will cost me $15.00, leaving me a credit balance of $3.99. They also said if I was able to send the boxes back with less cost, that was also permissible, but they did not explain what I should do with the shipping labels they provided. For me to ship the two boxes back would be about $20, so I opted to use their shipping labels. I just received my last bill and instead of a credit of $3.99, I have a balance due of $12.79.

When I called customer support, they told me it was $15/box to ship. I told them the May 1st conversation was taped and I was NOT told it was $15/box, but $15 total leaving me a credit of $3.99. The person spoke with his "coach" Bridget, and told me there was nothing they could do. My credit card will be charged. The call was handled by office on Dominican Republic, so I can see where they could care less what they say to me. They are probably lowly paid, and instructed to tell US customers "too bad". When I Cablevision box, I was not charged any fee. Apparently DISH Network do not have any local offices in the US. Everyone is basically a contractor for them authorized to do installs, but cannot re-obtain old equipment. I will never rejoin back with DISH Network now that I know their boxes are NOT "free" as they claim in their advertisement.

Dish Network set up my HD package I ordered. I told them I did not want to pay for a service plan and they said okay, no problem, just tell your installer and it will be removed from your bill. Well guess what? I get my bill from Dish and $6.00 is added to it. I called Erika (cus. ser. rep) who told me they could remove it for a $25.00 fee. $25.00 to remove a $6.00 a month charge?? I asked to be let loose from my contract and they said no! I will do my 2 years with this company and drop them like a hot rock!! Where are all the good companies in today's world?? I would never recommend these people to anyone.

I recently recieved a notice on 6/5/10 stating I was going to be charged $420.00 for an early cancellation fee. My services were never fully activated and I was not pleased with this comapnies service, when the technician came the very next day to finish the installation I requested he take the eqipment and leave. I never signed anything. I will continue to dispute this because I never signed a contract or any agreement with your company. I will take this to court if I have to, I have not authorized anything and have not authorized any of my credit cards to be charged this fee. I have been disputing this since 5/20/2010.

On Fri, 5/21/10, care@customermail.dishnetwork.com wrote: "Thank you for taking the time to contact us. We understand your concern. Our record shows that the account has been cancelled. We have also noted this matter on your account that the technician took the equipment on May 20, 2010 because it shows that we haven't received the equipment. Equipment will need to be returned within 30 days of disconnection to avoid equipment return fees, which include the receiver, remotes and LNBF or the eye of the Dish located at the center of the satellite Dish. Thank you for your email. General billing and programming information can be found at dishnetwork.com. If you have any further questions or concerns, you can reply to this email or call 1-800-894-9131 for more specific information. Sincerely, Angeli C.-4QU"

[From Glenda to Dishnetwork] "This message is to certify the services which were not completely activated on 5/19/10 when the techninician came out be canceled immediately. No contact or paperwork were signed. Technician came back out on 5/20/10 and the equipment was picked up. Also spoke and contacted Jerry R. 1-720- ext. 80681.

I have direct debit from my checking account so I do not check my bill every month. This past month my bill increased by $6.00 so I looked at previous bills and realized that last month it had also increased. I called the company and was told that I had received a "free" Service Plan (15/0) for 6 months and that I was required to call and remove it after the time period. I did not request this and was very clear when I signed up that I did not want any free service that required me to cancel it after a given time period. They refused to remove the charges. It is crimminal that a company can sign you up for something that you do not want and take your money without informing you that they are doing it just because they have access to your account. If I were not enrolled in auto pay I could have disputed the bill from the start. They should have to give notice of changes to your account prior to making them. This is a scam!

Bait and switch tactic.

I have been treated unfairly and I am disabled and elderly. I need assistance.

I called Dish Network when Windstream refused to help me. I switched from Time Warner Cable in order to reduce cost. I found that I was scammed about the monthly charges that I was quoted. It was much higher than my Time Warner. I was under a 2 year contract that would cost me $17.00 per month to get out of. Boy we consumers need help fight these guys. This is so wrong. I was told that there was no supervisor in the company that had the authority to wave the two year contract. Not even their CEO.

I recently sold my home of 21 years and moved to an apartment that does not have the facing direction to get a signal and Dish is charging me $255 cancellation fee! They will not reduce the fee. They will not bill it monthly. They will not negotiate at all! They have terrible customer service! I asked to speak with a supervisor and was told that they will tell me the same thing - they will not negotiate a reduction in fee. I asked what happens to the dish on my roof and they said it just stays. And if I want it de-installed, I have to pay $99! They have terrible, terrible customer service.

Every bill I receive is increased by some amount, $5-$10 from the previous month. I have argued for hours to get them to charge me for the contracted amount. Last month, I authorized my direct bank payment like before but they disconnected my service. When inquired, they said my payment did not go through. This, despite the fact that they sent me a payment acknowledgment email. They never informed me that the bill did not go through, due to the wrong routing number (their claim) for weeks until it was overdue. So, conveniently they claimed $15 penalty. I do not trust Dish. They have exhibited dishonesty of the highest kind. I warn any potential customer for contracting with them. Go elsewhere or use an aerial.

Got charged $100.00 for moving. No new dish installed; old dish was already at new address. There's no new equipment, yet no one even can tell me what I was charged for. They used old dish from previous tenant. Our account to be overdrawn. I could not get some much needed groceries.

I had Dish Network 2 years ago and my charges went from $65 (first year) to almost $150 (second year). I could not cancel since we were bound by a 24-month contract that nobody informed us of. Few days ago I called Dish in order to see what kind of plans they have. After talking to their representative I was told that I would get first year for $35 for over 200 channels, plus Fox Soccer Channel and Latino Tier including ESPN Desportes (I like soccer).

After asking to have that in writing, the customer rep told me that the installing technician would have that when he shows up. I told the customer rep about my horrible experience with my previous Dish Network commitment. When the installer showed up, he did have a contract that stated what kind of equipment he will be installing, but no actual dollar figures. In other words, there was no dollar amount of how much I would be paying for my service. There was, on the other hand, printout on the contract stating that they can change price as they wish, when they wish.

When I called customer service, they told me that they could not offer me anything in writing that guarantees my price. Finally I was transferred to some higher dept. that was trying to keep me. When I explained why I wanted to cancel my installation, she did not even protest. When I asked her why they could not send me a simple e-mail so they would not lose customer, they told me that they could not guarantee my price. My point is: ask to get your proof in writing. They will deny it.

To make my story short, I had Dish Network for 3 months. They did not provide the service that I wanted, which was DVR service. They wanted to charge me the $400 cancellation fee, when they were the ones that could not provide a service that they offer. We had to go on the roof ourselves to gather their equipment and sent it back to them. And yes, we had to pay to ship their equipment.

I called, filed a complaint with the BBB and this whole situation was fixed in a matter of days. I got a call from Dish Network that they were going to waive the $400 cancellation fee. Yeah, okay. Finally, I'm sure they got an earful the BBB. So, I suggest to all the people that have been scammed to contact the BBB and file a complaint, they have to resolve it, because you know that Dish Network customer service is useless. Thanks and Good luck!

No damages here, I don't wait for it to escalate, I know the BBB will take care of my consumer problems.

On March, I got my Dish bill for $49.00 and I called them to arrange when i'd pay it. I let them know that I would pay the $49.00 on April 1, which I sent a money order and spoke to a supervisor about it.

I was told that would be fine and that service would not be turned off. They got the money order number and they still turned it off for 7 days. I also told them that I was disables and in a wheelchair. But I always paid my Dish bill.

I am under a doctor's care and my blood pressure was sky high. My husband and I are both stressed out with nothing to do or watch. I can't work with my hands anymore on crafts because they call it carpal tunnel and that drives me up a wall.

TV takes my mind off the pain and relaxes me. I'm even having a hard time with this using my hands. Sorry if I misspelled any words. This is the first I've been on the computer with my hands the way they are now.

Hidden charges. Dish Network has been charging $17.00 per month "DuoDVR Receiver" fee for each DVR in our home ($34.00/month total)! In addition, Dish Network charges a "DVR Service" fee of $6.00 per month. I own my DVRs and they also charge me a $6.00 per month "Service Plan" fee! They were also charging me for a receiver that has not been used in 4 years! They gave me a $3.73 refund! I dealt with 6 different people over a 2-day period and nobody cared! We have been loyal Dish Network customers for over 12 years! I do not appreciate companies taking advantage of consumers the way they do. AT&T is scheduled to connect us to their U-Verse services next week. Dish Network will be disconnected at the end of the month!

I signed up for Dish Network through a company called 5Linx. I was promised that my $99.00 activation fee would be waived and I would receive additional service credits with a 2-year commitment. I scheduled the appointment for a four hour block. The tech called to see he was on his way, so I left work to meet him only to be at home waiting for him two hours later. I called and left a voice message on the tech's cell letting him know that I had to return to work.

When I got home from work, the tech was gone but had began work without me being present (mistake #1) and cut my cable wires. I planned to keep internet through my cable company so he was not supposed to cut the wires (mistake #2). I tried to reach him continuously, to no avail, so I called Dish customer service. They got in touch with the technician and he came out and finished most of the installation by 11 P.M. that night.

He promised to return the next day to put cement on the receiver. He presented paperwork for me to sign with someone else's name. When I questioned the name on the paperwork, he explained that his previous customer signed my paperwork and he could not leave without my signature. He scratched the name on the paperwork off and wrote my name in and told me that Dish could send me corrected paperwork. He also promised to come back the following day to complete the install by putting cement around the dish in my yard. I never heard from the tech again and could not get him to return my calls.

I contacted Dish Network Customer Service and they seemed to be unable or unwilling to do anything about it. Finally, they said they would send another technician out to complete the installation. The second tech never showed up and never called. The dish seemed to be securely in the ground and customer service said cement was not necessary so I agreed to leave the Dish in the ground as it was.

I got my first bill for two months of service and paid the bill. I received my second bill for my third month of service and the bill had an activation fee of $99. I called Dish customer service and spoke with three different people that gave me three different reasons as to why I was charged an activation fee when my promotion said it would be waived. Finally, I spoke with a rep who told me that Dish did not have a valid contract for me and since my contract was not valid, they could not waive the activation fee as promised. I asked why the contract was not valid and still have not received a consistent answer. Once rep said they never received my paperwork/contract. Another rep said they received it but it was blank.

Finally, I spoke with someone with the Executive Resolution Team thinking surely they would be able to assist me. The representative was nice but explained that because I signed someone else's paperwork the contract was not valid. I asked if they could send me a new contract to sign. She said no. I asked why not and she could not give me a reason other than she was unable to send me a new contract or put me on a two year agreement and because the activation fee waiver was tied to a 24 month contract that I did not sign or that wasn't valid I am responsible for paying the $99.00. I asked for a supervisor and after arguing with her for 15 minutes was told Dish will not waive the activation fee and if I cancel service I am still obligated to pay and pay for the return of the equipment. She then hung up the phone in my face.

I am now in the process of contacting the Better Business Bureau and the AG's office in my area. It sucks that I have to go through this process to get something fixed that was totally the responsibility of Dish's technician but I refuse to pay $99 activation fee and refuse to have my credit ruined for not paying.

We were quoted one price and our bill is considerably more. We are on a fixed income and I explained to the salesman and he assured us that the bill per month would be around 100.00 for internet, phone service and for the Dish Network. Each month it has been around $160.00. We cannot get out of the contract for two years without paying $400.00. What alternative do we have? Online, there seems to be a lot of people unhappy with this.

The same thing happened to me, Rebecca. When I moved into my new home, I wanted to continue my 2-year contract rather than break it, mostly because I wanted my Free Speech TV. I spoke to some real morons on the Equipment Verification Team, who tried to tell me that I would be paying for an upgraded receiver (although David CIJ admitted that it "was not really an upgrade") to be properly installed since they believed (after my having service for almost two months at the new home) that it had been improperly done initially (by a guy in a Dish Network van, who assumed he knew what he was doing). I have a garage apartment that is so close in proximity to my main house that it could be run on one receiver. That is how the technician set it up.

The EVT guy finally agreed to send me a "solo" receiver (so they can totally control what it does; I don't understand why that was not done initially) and waive the cost, but I would have to enter into another two-year contract with them. This after the company refuses to take responsibility for their installer (who I don't really believe made a mistake because David CIJ told me you could use one receiver to power two TVs including in a garage apartment. Why would the installer risk his job?). Also, here's something kind of creepy: How can a guy over the phone know the configuration of my home? Is Blair on the EVT watching my address on Google Earth? If he were, he would see that the detached garage is less than three feet from the main dwelling. I am going to sue in small claims.

They overbilled my family for over 4 months and did not fixed it, charged us for multiple movies, which we never rented, never fixed those and started billing us 60 days in advance for service. We switched to DirecTV. We could not be happier!

We have been having Dish from the past 5 years. We are only subscribed to international channels. We bought the receiver from Dish 5 years ago. They have been charging me $5 more all these years as an access fee for having only international channels. All of a sudden, now they are charging me $9 saying that it is the lease of the equipment. I own the receiver. When I called and asked, they said that the receiver is theirs and to show the proof of receipt. It has been 5 years and I do not have the receipt. I cancelled my Dish but now they send me a UPS box to return the equipment. Any suggestions on what to do?

I've been a Dish Network (DN) customer since May 2004. I signed up for a 24-month contract in November 20, 2009 when I decided to upgrade to HD programming. However the contract price has never been followed. The monthly charges were all over the place via AutoPay which allows DN to deduct monthly charge from my bank account. They had talked me into AutoPay by offering 5 movie channels for free.

When I talked to a DN rep in Dec 09 she said she was going to correct the overcharge but it never happened. When I talked to other DN reps in March 2010 and a supervisor (she was very rude) they refused to honor the contract price and asked me to pay $15 more per month but said that my contract could be waived. I requested DN to return the over charged amount before waiving the contract. Then DN changed its position by saying that I was still under the commitment but I needed to pay $10 more each month. I don't think it's fair for Dish Network to change the contract price and still try to bind me with the contract. Please help!

Had no luck with contacting a supervisor about my bill being so high and keeps going up with less channels. I explained everyone is getting promotions and they would not budge for sure. Then a tech came out, as I spent an hour on the phone with customer service and the rep asks me 5 times what was my name again, then I asked for a supervisor again, which set an appointment.

When he came out, the piece outside was a defect and they still charged me for the visit deductible for their mistake. This company is a rip off and would never recommend to anyone. Save your money and the customer service department is the absolute worst, they read scripts to you and make tons of mistakes. My bill keeps going up, less channels, half the time service is out, signal is down and to get help is a nightmare!

I started a new account and was not told at any time that this would be automatically deducted from my checking account. They have now deducted $129 for 2 months service causing other payment to bounce. I bounced my car insurance payment and almost lost coverage.

This is the second time Dish Network sent me to collection for the same bill with a different company. As a result of identity theft, someone in the state of California used my social security with the wrong last name. The first time I find out in my credit report was when TD bank denied me a visa card because of "derogatory public record or collection filed." The company GC working for Dish Network was responsible for this situation.

Equifax investigate and disputed the bill of $347 with GC and finally was removed from my credit report. I have the Equifax confirmation number dated November 27, 2009. At that time, it was proved that for 5 years I have Comcast services at home. Another collection company representing Dish Network sent me to collection again for the same bill and same aggravation. I received the letter on March 23, 2010.

I contacted the "Enhanced Recovery Corporation" collection company at 1800-510-7801. I spoke with Mike ** on March 29, 2010 at 4:00pm. He sent me to call Dish Network at 1800-894-9131. Nothing was fixed. I called also to 720-514-8568 which is the Dish Network Theft Department. I left 6 phone messages, and nobody call me back.

Thinking the problem was resolved with Equifax on January 30, 2010, I closed my account with Comcast and opened with Dish Network. If I will know this was going to happen after, I will never ever do business with this company. I investigated, and Dish Network has a lot of complaints. This problem damaged my excellent credit. As a result, I was denied a credit card.

Dish Network should be counted responsible to fix the problem and sent me a letter to confirm this collection was removed from my credit report and also provide a free credit report to prove the collection is not there anymore.

A few years ago, Dish network raised my rates. I called, and they reduced to $30 and some change. In Feb 2010, I received a bill for $47 and change. I called Dish on March 10, 2010 and talked to a rep. They said not to worry, and that they are not going to raise our rates, and to call them once we see any changes. My bank statement said $47 something, Dish Network. I called Dish today, March 26, 2010. I talked to Douglas. I said, "why are you charging me more?". He could not help. I said I do not want to pay more, and cancel my account. He said sorry, and I will have to talk to their cancellation department.

I talked to Nicholas (operator ID JX0), and he said he cannot do anything. I said, "thank you, please cancel my service". He said dish will send the box, and to please mail the box and the dish on the roof has some thing called Allan BF and the DVR, plus the remote. I said, " are you sure I have to go on the roof?" He said, "yes, we need that Allan BF". I said, "are you sure? Because if I fall from the roof, that is not good, and why will I have to go on the roof, when I did not install the thing there, and why will I have to pay to ship it back?". I said I need to talk to a supervisor. He put me on hold and then said he is going to make an exception, and not charge me for that dish part on the roof. I said I need to talk to the supervisor, but he would not listen. He cancelled my account on the spot. I have already paid up until 04.01.10, but he shut down the programs with one click. Thank you Nicolas. You showed me you are the boss! He then hung op on me.

I called back and talked to the billing department supervisor, Curtis (operator ID HF1) in Ohio. I told him what happened. I asked him to connect me to the cancellation department. He was nice and apologized to me, and connected me to Texas. I talked to Julio (Operator ID QUL), told him I want to talk to a supervisor. He asked me for a phone number, which i gave him. He asked me if I was calling regarding the Allan BF. I said need to talk to a supervisor. So, here we are, 1 hour, 2 minutes, and 33 seconds later, and I am still on hold, and I am still going to hold, until my battery dies in my cell. I have my cellphone bill to prove it. This is America not China! Wake up Dish! This is your customer service. I do not even need free services from you. Never do a contract with Dish, otherwise be prepared to pay more than what you have been quoted. Even if you decide I am wrong, have them give you in writing, and thank yourself, not me, for doing that. Think first America, before doing business with Dish Network. You are smarter than that. Dish has charged me for the services they have not provided in advance.

After over 9 years, as loyal customers with over 130.00 a month bills, the Dish network is plain fine with losing our business and there is no one higher to even contact on their phones. We upgraded one receiver in late December to an HD, and then in Feb. our other TV broke. Of course, all the new ones are in HD. Naturally we need another HD box, but can't upgrade again for 12 months from the Dec. upgrade. Can you believe this, we can only purchase a new HD DVR box for 449.00 and then own it.

We have leased the others for all these 9 years, why would I want to own this and who would ever agree to not upgrade their service for a whole year? Even if I did agree, I did not understand what they meant. Now, very sadly, we must leave the Dish Network. I really loved their service, but they do not care and will not make exceptions. I must mail back all 4 receiver boxes and find another network. It is more the frustration of them not allowing me to stay as a customer and just exchange one of my boxes for an HD. If I knew this was going to be the case, I would have exchanged all 4 in December!!

I have had Dish Network since November of last year and what a nightmare! Constant wrong billing and refusal to correct it. Now I have to cancel and they will probably charge me for that. Can someone help?

I ordered services from them to save money, no other reason. When I saw $19.00 a month, I thought that was great! The guy came the very next day, hooked everything up, and instead of $19.00 plus tax, it became $24.00 plus tax. Now I know that may seem like a small amount, but I asked the sales rep over and over, "no other charges for anything, right?", to make certain that it was $19.00.

I was informed that the extra money was just to get local channels, but they would gladly remove them for me. What a silly statement, and then he had the nerve to ask "well what were you paying with the other company?", and finished by saying, "if I get my mom hooked, up they will give it to me for $19.00", which was crazy, because the agreement was $19.00 from the start, not to mention, I never agreed to local channels that I already had. I'll keep it and make it work for me, but I wont get my mom, sister, mother-in law, or anyone else hooked up.

I'll simply tell them the truth, no matter what you order, and how many times they quote you one price, they will always charge you more, and make you feel like you shouldn't ask why. Dish network, if you come across this letter, can I have the price that I was quoted? Please? And can you, in the future, tell customers that they have to be charged for free local channels, and let them have a choice in the matter, and take the $19.00 a month?

I contacted Dish Network Customer Service via their internet portal to request cancellation of my service and refund the approximate 7 months unused service. I was told I would be issued a credit that can be reused in 11 months but not refund. I'm, 86 years old and the approximate $296 refund is needed to pay my bills.

Dish Network is all about bait and switch, stealing your credit card number and using it unauthorized, promising to fix problems and then having the original problem pop up a couple months later causing you to waste your time to try to fix it again! I originally got Dish with a Gold HD package, free activation and a package that would cost me $42.99/mo for the first six months then $77.95/mo for the remainder of the two-year contract. I verified with Daniel, the salesman, three times by repeating my query that that was the price. Well, that didn't happen.

They billed me a $50 activation fee and then they used my credit card number to sign me up for other services that had nothing to do with Dish network, repeatedly charging me $19 every month. I had to cancel the card to stop them from stealing from me. It didn't stop there. After a couple months, my $42.99 was up around $90 and then drifted above $100 per month. When I did the online chat and then called them, I wasted several hours attempting to get them to abide by the contract. Their excuse: They aren't bound by any price they quoted but I am bound by a two-year contract to pay them whatever they want me to pay.

Homey, don't play that! I made it a point to track down the corporate office in Colorado. Their number is 720- and wound up talking to a high level but just as incompetent corporate customer service person by the name of Shelley (when you call the above number, enter her extension, xxxxx, after you get the answering system. Shelley promised the world, offering to fix the problem and did, for one month. Now, the bill is back up to $95.98 (remember, I am supposed to be paying $77.95) and of course, she won't call back! Her voicemail says her schedule is from 3:30 pm central to midnight so you'll just have to get her when she's in, I guess.

So, let's review. Do not give Dish a credit card number unless you are willing to cancel it to stop them from stealing from you! Do not expect them to maintain the contract of what they agreed to! Expect the price to change, read that "go up" every month without reason. Expect to waste as much time as they can get out of you to not solve their ripoff billing practices. Even when you think the problem is solved, do not think the solution will last more than a month. Expect to waste more time in the future. Could it be every month for the rest of eternity? Don't expect Dish to work when there is even the slightest amount of rainfall. Snow or freezing rain? You'll need to get on the roof and clean off the Dish (no TV until you do!). Know that you will do what I am doing now, writing about Dish Network Bait and Switch and credit card fraud online. Good luck with these low lifes!

I am a Dish Network customer for the last three years, have never missed a payment, and was only late one time because I lost the bill and forgot to send it in. This past January, I was contacted by someone representing Dish Network, and the guy on the phone told me that there were promotional discounts for existing customers, like a reward for being loyal and being a good customer. He had told me that I would be getting the same service for my 3 TVs and would be paying $20.00 less a month for the first 3 months then about $10.00 months after. It sounded great, because I have spent a lot of money on Dish Network and thought they were showing some customer appreciation.

I was having a little trouble with my DVR and told the guy, and he said that they would send me all-new equipment because my technology was outdated, but in order to get the new equipment, I would have to change the account to my father's name because I had already leased the equipment under my name and that I was out of contract already. He told me they would send the new equipment and have someone install it and that as soon as the new service started with the discounted price, the old account would be cancelled. I didn't think anything of it, because this guy knew all my info and was very polite and was telling what a great customer I was.

They installed the new equipment, and the installer said they would send boxes for all the old receivers. I had sent my payment for the old account for $111.56 for service from 01/09/10-02/08/10 and then received another bill for the new services for 01/12/10-03/11/10 for $123.31. And since there was an overlap of payment for the month of January for the old account and new account, I wrote 2 emails to Dish Network and did not receive any reply.

So I sent the balance of $11.95 with a letter explaining there was an overlap and was being charged twice for the month of January. I didn't hear anything back from them, but they cashed my check and so I didn't think anything of it and was not receiving any bills for the old account with my name. So I thought everything was taken care of.

Then in March, I received another bill saying I still had a balance of $111.56 which I thought they transferred from the old account to the new account, because they already took the money for January and was receiving the same service for the same house just at a discounted price. I called Dish Network and explained what happened. They told me that what that guy did was wrong and was not supposed to contact me to set up this account. Then they told me that the old account was never cancelled and that I had called to change my address. I never even heard of this new address they had told me I changed it to. And they told me that I verified the info, so they changed it and were still billing me.

I told Dish Network that it wasn't me and that I don't live at that address. But they told me it wasn't their problem and that I have to pay for the services of someone else's house because the account was in my name.

So now for the last 3 months, I owe them over $500.00 for services to my house and services for another house whom their retail partner fraudulently changed my address to for him to make a commission. I spent hours talking to everyone, but they basically treated me like I was the criminal and that I did all this to save $10.00 a month.

I never had a problem with paying. I was just having problems with my DVR and was going to contact them about it, but the guy representing Dish Network said I was eligible for promotions because I have been a good customer and that he would get me new equipment because mine was outdated. It was him who contacted me and did all this. His name is Laxshman and was calling out of Denver, CO. I have been a loyal customer and has given Dish Network thousands of dollars in the last three years. I don't know what else to do. So I hope someone could help me with my situation. Thank you.

Dish Network offers promotional offers at year end hooking in consumers like me. However, they have price increases in February of each year that voids these promotional offers and you're stuck in a 24-month commitment regardless of their price increases. For example, I took an offer in December 2009 which my service would be around $100.00 per month. However, with their price increase in February, I will now have to pay an additional $20.00 a month for the same service. I am stuck in a 24-month commitment and have to pay their increased fees, not the contracted amount I agreed on. Heck, if Dish Network can get away with this, they could offer $20.00 a month service, get you hooked into a 24-month commitment and jack your prices a couple months later to $500.00 a month and you're stuck unless you want to pay their termination fees.

I have had mostly nightmares dealing with Dish. Eighteen months ago when I signed up, my bill was less than $60. Now it is $77. I have auto-pay so I don't check my bill every time. That's a mistake because they are constantly adding charges and you don't know it. The have a $6 monthly service charge that is voluntary and we have had them remove it. Every six months or so, it mysteriously reappears and the base charges have gone up dramatically since we signed up. One of the main reasons we changed to Dish was that they had dual receivers so when you added extra receivers, you got two for the price of one and the cost was $6. Now they have raised that charge to $14. I have called and argued with them and they have given me some monthly credits to appease me but it's a constant hassle and I don't trust them. When my contract is up, I intend to do some real shopping.

I wanted to cancel service, bill was increasing and service was a so-so. At install, they told us we had to cut the tree branches down, but really didn't need to. The guy installed it wrong and only put 2 screws in instead of 4! The owner/manager came out and tried to fix it, after having to pay for the tree removal. They gave us the wrong boxes, we had to reorder, but there's no service. They put the dish on the house instead of the post that was for the dish. These was done without our knowledge and have holes in the siding and foundation. They were very rude, wanting us to pay to send the dish receivers back. I don't feel it is our place to do so. Don't go with Dish.

The 1-20 Dish Network bill was for $123.69 with monthly charge of $116.97 and tax of $6.72. The 2-20 bill was for $123.77 with a monthly charge of $116.99 and tax of $6.78. No one can tell me why the 2 cents was taxed by 6 cents. Can you tell me if the tax rate changed? I find it hard to think that the tax rate of 300% is right. The only way for this to have happened is the tax rate changed. I know the State of Kansas rate is 5.3%. The tax rate on 1/20 bill was .0547%, the 2/20 rate is .0595%. Is the added rate of .00495 local tax or a collection charge by Dish?

I received the March statement and the charges for Dish service went up yet again to $50.99, more than $17.00 from the previous month. I am a widow, disabled and on a very tight fixed income. TV is my entertainment and now that may end. I called the company and asked why the increase, the response was "because they were allowed to raise it! "

I went over the individual charges and the first was a charge that was optional but put on my bill because they thought it should be there, a service plan! Then the second charge is for a second TV connection. I was asked if I had a second TV at the installation time, I said no, and I would never have another TV. The installer even asked to check the house! Yet, the company is charging me for it!

The response from the representative was, "We always put in equipment with two connectors and you pay for it!" I responded, "Well, since your installer misrepresented the information and you are charging me for something I did not want and do not use, this is fraud on your part and theft of my money!" The representative said, "Well it's been on your bill so you have to pay it!" instead of saying "sorry, we will remove something you did not request and are not and will not be using!"

So yet again, another company is scamming a customer, trying to make a customer pay for unnecessary and unwanted equipment and committing fraud by putting into the bill a service plan not requested or needed! The representative very hesitantly said the service plan charged would be removed from my bill but again said since the TV2 Receiver Connection charge has been on my bill, it will stay there! The arrogant attitude is despicable.

A consumer should receive the respect of being told the truth, not be subjected to misrepresentation and then charged monthly for their thieving tactics! Would they stand by and let a consumer steal services, steal their equipment or not pay for services? But it's okay by them to do it to the consumer!

When I was in business, I was loyal, compassionate and I bent over backwards to serve my customers and was blessed with a lifelong successful business. Whatever happened to serving the customer with the thought of not wanting to lose them? The economic consequence of this is I will not be able to enjoy my TV and that is my one form of enjoyment being alone and disabled. The fraudulent charges will cause excessive expense and I will have to cancel the service, and why should I have to do that because a company is greedy and without regard for honesty. They owe me for almost a year of overcharges and I want reimbursement asap.

I called Saturday evening to find out the Dish services available and was told that they have an affiliation with Verizon, my current phone service. If I ordered from them after paying the $49.99 fee via my credit card, they would get me a really great deal and a lower Verizon package deal, all I had to do was call Verizon on Monday and tell them that I ordered Dish and then I would get the package. I was quoted around 80 bucks for long distance, internet and TV channels. Well after agreeing to the $49.99 and a $25 dollar hold, I waited till Monday.

On Monday, Verizon told me they do not work with Dish, so of course I called back the number in which I called in the first place and canceled. I was not going to get it installed until Tuesday anyways, but Dish had no record of who took my money and all they (Dish) could do was stop the hold on my $25 which has not happened. We called in vain and no one wants to give me my refund, in fact I was told that I could not get a refund, it was non-refundable.

When we found the resource that took my money (bank records), I never received the service and $50 is a lot of money these days for me just to write off so I'm going to complain to everyone that will listen because I'm mad as hell. Plus I was lied to and told by a Dish representative that they never told me that Verizon was affiliated, which was not true because I and my husband talked to them to verify this, we were both on the phone with the representative at the time. I want my refund and the hold off of my $25.

Now I'm told by the bank that they have to investigate after the money is processed through. It's not okay to lie to the consumer to get you to buy the product, then say it's non refundable. Also they record calls, but conveniently after they convince you to buy. I was told after the deal was made that the call was now going to be recorded (after the promises of package deals with Verizon) but I didn't catch on, I didn't even think anything of it. The last thing on my mind was that they were going to lie to me, I thought Dish was a respectable business so I thought nothing of it that they made all the promises to my husband and myself.

Then they told me as I was about to give them the credit card info that they started taping the call. You see after we called the (right) number for the refund (thanks to bank records) because Dish couldn't tell us who was taking the $50 out, the lady told us that the supervisor would listen to the taping and get back to us. The light bulb went off, now I see what they did. They lied and it's not right.

I went to go get approved for a loan at the bank to only discover I had a bill in collection from Dish Network for $79. Funny thing is I never had Dish Network in my life. So I called to fix the problem. One hour later of explaining and giving my information, they finally realized they sent it to the wrong collection. Now, my credit score dropped a 100 points lower. I told them if they can fix it they said it takes 90 days. Careless. I'm stuck in a jam because I wanted to buy home before April 30 to receive $8000 from the government package. Dish Network ruined my score of 782 down to 678. My mortgage originator explained by my score going less than 740, I have to pay almost 3000 more on my closing cost. Dish Network told me my score will only get fixed in 90 days so if I wait I lose $8000. Go now, I pay $3000 on top of already high closing cost.

I called Dish Network's number on their website, on 2/18/2010, and spoke with Paul about their packages. Paul informed me that he can waive the "additional receiver" fee of $7 per month, for the life of the 24 month contract, if I sign up with him, instead of through their website. I signed up with Paul on the phone, who needed a credit card to verify my identity, but said nothing will be charged to the card. After discussing how much my bill will be with the discount and credit, I signed up. A couple of days afterward, before installation occurred, I received an email from Dish thanking me for signing up for Automatic Payments.

The Dish representative, Paul, never discussed setting up auto payments. I promptly called Dish, and spoke to another rep who removed my credit card from auto payments. Installation occurred on Sunday, Feb 21st, and all went well. However, when I received my first bill, I saw I was being charged the $7 additional receiver charge, that I was promised I would not receive. I called Dish again to have the charge removed, and was told by the rep that he could not remove that standard charge.

I was transferred to a supervisor, who hung up (or we got "disconnected"). I then sent an email, completely explaining all issues, and supplied them with the line item charges I was promised I would receive. A couple of days later I received a "form letter" email explaining the changes in their pricing.

I emailed back asking if they actually read my email, and that if they don't remove the $7 monthly charge, I will file a complaint with the Better Business Bureau. I received a call today from a Dish rep who apologized for the situation, but said she will offer removing the charge for 12 months, but the charge will reappear for the last 12 months of the contract. It was either agree or not get any credit for the first year. Dish Network's rep who signed me up used unethical tactics to entice me to signup with him, and Dish will not make it right. As Dish is going to remove the charge for the first 12 months, my damages will probably be $84.

After 2 months of service, my bill went up and I lost some channels because they redid the packages and jacked up the receiver fees. I had Direct TV for 6 years and my bill never changed. Complete BS when I called the company. Go with another company.

I had signed a contract with the price of 34.99 a month and 5.99 for the DVR. I have the DVR in two rooms and they were supposed to give me the two boxes in the bedroom at no charge. Remember this is a signed contract with the charges in the contract. On March 3rd, I received my Bill at 73.38. This is outrageous to pay for television. I spoke to a customer representative and they said they reserve the right to change their prices and they do so every year on February 1st so why do they not notify the consumers. I feel this is illegal a breach of contract. I feel betrayed. No one notified me of this. I will never under any circumstances recommend Dish network to anyone. They are so unprofessional!

My boyfriend and I signed up for Dish Network services in Feb 2010. Because he had one of their prepaid systems. He wasn't able to sign up for a contract system in his name. Which I found to be stupid! We got our first months bill on Feb 27th stating it's due on Mar 3rd. I called Dish to ask them if they could mail our bill a little earlier and I was told no that since I had to pay a month in advance for services that they couldn't do anything. However, I could use a debit or credit card. So My options are cancel service and pay an ungodly amount of cancellation fees which I cannot afford or only have 4 days to get my payment to them via USPS. Stuck with a system that refuses to give me more than 4 days notice of my bill being due.