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DirecTV - Adult Movies

DirecTV • Billing Problems • Installation • Maintenance • Rebates • Sales Practices • Billing for "Adult" Shows • About those "Adult" Bills ... --- News • DirecTV Takes Disputed Fees Out of Customer Accounts, Suit Charges • Major League Baseball, Cable Operators Reach Agreement • Major League Baseball Extends TV Deadline • Senators Object to DirecTV Deal that Shuts Out Baseball Fans • DirecTV Settles Do Not Call Charges • DirecTV Telemarketers To Pay $75,000 Penalty • Fired DirecTV Contractors Say They Refused To Lie To Customers • Outbreak of DirecTV Porn Charges Hits Philadelphia • DirecTV Fined $5 Million for Do-Not-Call Violations • DirecTV Will Reform Ad Practices, Pay Millions in Refunds • DirecTV Abandons Satellite Internet Plans

Could it be that the porn industry has hacked into DirecTV's system and is charging customers for "adult" movies they didn't watch. Many consumers would be too embarrassed to contest the charges and would simply pay them. There have been many such scams on the Internet. So far the best solution we've heard is the one put forth by Alan's wife below. Then again, there's Jonathan, a DirecTV customer service rep who's heard it all before.

Kelly of Thousand Oaks, CA April 1, 2006

I am also having a problem with adult movies being ordered through my Directv. We have been charged more than 500 for movies we did not order. In Nov '05, we had 5-10 movies ordered every day. Another added problem is that the locks and limits will not block the adult movie channels. I tried everything. The parental controls will block every other channel except the adult channels. Does anyone else have that problem?

I also got the same response from customer service. You must not know what is going on in your home. I just spent 3 hours on the phone trying to get someone to listen to me, but all I got was "The movies were ordered with your remote. I'm not saying you or your family did it, but there is no other way for the movies to be ordered". I got this from five different people in customer service. Please, isn't there anyone out there who can help?

Damages: 500 in charges for adult movies we did not order!!! Being called a liar by a total stranger.

Kevin of Newark, DE March 24, 2006

Hi I was watching ABC channel 6 news last night,and There was a story about bogus bills from Direct tv. I'm a Victim of a similar situation -- back in 2003 I purchased  DirectTV and everything was fine till I got my second bill. I opened up the bill and the bill stated I own 708. I immediaely contacted customer service about this bill and they informed me that I was ordering pornography movies.

I was angry and upset and told them that this must be some kind of mistake. I informed them that they need to send a tech out to check my line or connection and they refuse.The following month I receive my third bill and this time there was an additional 300 bringing my balance to 1008.00. At this point i had to do something.

I contacted Directtv again to complain and customer service rep informed me that someone had ordered more pornography movies as we were speaking. I told them that I was the only one in the house and I had just come in from working at night -- how could this be> They told me that the ordering was coming from my house and there was nothing they could do. I asked them what channels were they coming from and i went to those channels and there was nothing there.

I was angry and wanted to speak with the manager he also inform me that he could not do anything.I wrote a ceritfied letter to the president of the company and i got no response. THIS HAS AFFECTED MY CREDIT it has now gone to a collection agency now for about 3yrs.I believe that someone on the inside of Directtv had my account info and was using my account information.

Joyce of Gandeeville, WV March 7, 2006

My grandaughter was billed for porn shows that she said she did not order. My daughter also was billed for several hundred dollars for porn shows too. She said she tried to tell them they did not order these shows. I did not know this was happening across the nation. I had to pay my grandaughters bill so he children could watch cartoons.

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