DirecTV - Adult Movies

I recently closed my account with DirecTV and sent my receivers in. The account was in effect from 7/2007 to 9/2011. In January 2012 I received a call from a debt collector wanting me to pay for movies that were on the smart card inside the receiver. I asked her how they could have over looked charges from 2007. I demanded they send me a detailed list of bills dating back to 2007. I also wanted to know how these movies got onto the card when my receivers were not hooked up to the internet or phone lines. They are no longer harassing me with phone calls but have continued to send me bills. I am refusing to pay them and have made a formal complaint with the company.

I live with my grandmother, who is 73. She is a DIRECTV costumer and has been for a lot of years now. A few years back, she did switch to Dish Network because at that time they were offering a better deal, but at the end of the month she had charges for adult movies. They told her she had to pay. She refused and she switched back to DIRECTV.

Well, now we recently were having issues with the old receiver in my room. So I called to upgrade and they told me at that time that my grams was available for a free DVR receiver with a small change in her bill, which she was fine with. They came on 8/11/11 to put the new receiver in. He did a lot. He ran new lines, even messed with the dish. I didn't think anything of it at that time. I just assumed it was procedure.

Well it is now 9/05/11 and my grandmother was arguing with a DIRECTV rep because on her bill for August. We have over five different charges for adult movies that were ordered in June. I guess June 19, to be specific. The rep said we ordered it with our remote. But none of our receivers, which there are only two, are hooked up to a phone line or have they ever, not even the new DVR.

There have been some fraudulent charges on my bill of pay per view adult movies. The customer service representative argued that they were, in fact, charged and we went back and forth. This was the second time that I received a bill of $200 in charges that were not mine. In doing some research, I found out that DirecTV has been losing revenue in their adult pay per view services and they have had to report those losses in their quarterly reports. I did more research and found out that customer complaints about the same issue are in a flurry right before the preparation of their quarterly reports. My B.S. is in Finance and when I look into the correlation of financials and complaints, it looks like there are illegal practices going on here. What do you think?

I have had several problems in the past with DIRECTV. In 2010, I was charged for x-rated movies that I did not watch. Someone in my home was ordering these movies without my knowledge. I did not find out about this until a month later when the orders showed up on my bill. I asked the representative why I was just finding out about this. This was going on for more than a month. The young man's excuse was that they were working on their system or something. The problem with this is that they waited until the bill mounted to nearly $700.00. I was expected to pay. I did, but I felt they could have put the charges on the bill earlier than what they did. As I thought about it, I think this was a way to get more money out of me.

Recently, DIRECTV went into my account without my consent. I had my services off for a while, and was making arrangements to get it back on. I am the only one in my household working; DIRECTV was a luxury, not a need. There were other bills that required my attention than watching TV. I spoke to someone about my account when DIRECTV sent me three boxes to return the equipment. He said the boxes were sent because they thought I was cancelling my services, since they did not receive a payment. I never called to cancel anything. I told him that I was going to pay as soon as I get the money. I asked why I was being charged over $600 when I owe only $239.57. They were fees that they charged for what? I didn't cancel anything. I was with this company over two years. I should not be on a contract that supposes to last for two years. He also commented that it will go into collections soon, but he did not know when.

All of these transactions took place within weeks. However, I got the biggest surprise on 8/8/11 when I deposited money in my bank account to pay DIRECTV. I was surprised that I had a negative balance. They have withdrawn $522.19 out of my account that I did not have. I immediately called DIRECTV and asked what was going on. I spoke to Denise, and she said a letter was sent that stated they will withdraw from my account within fifteen days from the date of the letter.

I admit it was my fault that I did not read the entire letter, but trust me the letter was dated for 7/21/11. I did not get that letter until sometime near the end of July. The money was taken out of my account on 8/6/11 according to my bank records (do the math). Denise told me that I would be reinstated within 24-48 hours, but I guess she meant with them, and not my bank account. DIRECTV should do what most companies do, send their defaulted accounts to a collection agency instead of going in to people's account without permission.

Being billed for movies Adult movies from 2004 and 2005 that we didn't order. They said we done it by the remote at this time u couldn't order from remote we were not hooked up to the phone line . If we ordered a movie we had to call it in. I thought maybe my son ,called him he just laughed and said why pay for it when he could watch it for free on the computer! Why so long a wait in billing, I asked? They said because it stored these calls and they didn't go through to them, they only found them when we updated our receivers, this was in March. On my online account they have me owing 117.42 but on my Verizon bundle account is where these charges show up.

I have been billed for PPV programs I never ordered. They say I ordered from my remote. I have never had a phone line attached to my receiver and could therefore not order PPV. To top it off Directv personel tell me these charges are from 2008. This is 2011 and I'm just now being billed? I talked by phone in May with them and was told the charges would be removed under a one time forgiveness deal. In June they now tell me they can't do that and will interrrupt my service on July 4, 2011 if I don't pay immediately.

If they shut me off they can leave it off! I feel this is worthy of investugation for deceptive practices. I have been instructed to send a complaint ti thier office in Greenwood Village, Colorado to the attention of AG Settlements. I will do this and pray they see the light in this case. However please check them out before they do this to others. I see online it has happened to many others before me without great resolve. I don't feel I should have to pay this and don't want my credit I have worked to hard to keep up tarnished.

I cancelled my account with DirecTV, settled my final bill and returned the receivers. About a month later, I received a bill for $75.93. My husband called to find out why we had an additional charges and was told that they were charges for unpaid pornography from 2 years ago that they had downloaded from the receiver's memory card. We did not order pornography nor see any movies that had been ordered on any of our monthly bills nor did we see pornography in the receiver's order history. Also, we did not have a landline telephone in our home so we couldn't have ordered through the remote control as they said we did. When we asked why we weren't billed for them when they were allegedly ordered, they didn't have an answer.

We then told them we were not paying the bill because we did not order the movies. They said that they were going to use our bank card information they had on file and take it directly from our account! We immediately cancelled that bank card. My son-in-law was at our house when we received the bill and said that when he cancelled DirecTV last year, the same exact thing happened. Only he didn't look at the bill and they took the money from his bank account. I then searched the internet only to find out that this is happening to hundreds if not thousands of ex-DirecTV customers across the country! The company should be thoroughly investigated and the customers who were robbed must be given back their money.

I was awakened this morning after 3 hours of sleep by a loud conversation between my mother and DirecTV bill collector. It seems that after a move here in Las Vegas, we wanted to retain our service; they sent over a technician and we were informed that we needed to change out the boxes for the new LMB they installed. Everything seemed to be fine, except the bills coming in were horrifically high, finally we decided to confront DirecTV and it was made clear that after 6 years, they found the data card from old boxes that had charges of movies etc.

But what stuck out the most was the fact that almost all of the charges to the cards which were supposed to have been deactivated occurred just after they replaced our boxes. So it would seem that the tech who installed our new boxes and drove away with the old never turned them in and instead dealt them out to or used them personally charging up hundreds of dollars in **** PPV, etc. After paying in full the bills, and trying to get definitive answers as to why we were being charged for movies and services of boxes not attached to our account, we were informed that once the boxes were finally turned in they downloaded the data from the cards and back -billed us for boxes and cards not in our possession!

Though frustrated and ready to cancel service, we were calm and steadied in our attempts of resolving the matter. We were disconnected several times while "waiting" for a supervisor, and finally after 2 1/2 hours of trying to reconcile all we wanted was for them to pick up the boxes and cancel the service, which had been poor in the extreme to be kind, as most of the boxes lost programming on a daily basis and had to be reset timeless times. Their response to the fraudulent charges and our desire to simply terminate our services got an okay then we would be charged over 300 dollars for violation and early termination fees to our contract, which if you don't read the fine print when getting the service is for a very long period of time!

All we asked for from them was the human decency to let us out of a contract that they had not held to with the poor service, and were finally insulted by the last "supervisor" who had the gall to insult my mother, a physician, that she didn't understand and that after our 2 hours of frustration, hang ups, and disconnects that she had no right to be upset. We have an attorney who is now taking every bill they mailed with the fraudulent charges on them and will be filling a suit. In case you don't know, anytime you send a bill, or statement with a fraudulent charge through the mail, it is a felony charge $250,000 per offense. Because of the insults and absolute disregard for human decency on DirecTV's part, we will spend any amount of money it takes for them to make reparations and atone for their actions and blatant fraud.

When I checked them, I noticed that on the purchase, there were 17 porn movies for a total of 170.00. I don't even watch or pay for pay per view and let alone order a porn movie. I called and talked to Cassidy on 8/16/2010 and he told me that they were going to charge me this amount when I turn in my receivers at the end of my 2-year contract. I tried everything to get them to remove these charges and they won't. What a rip off they are. They need to be investigated and people need to know what is going on so that we don't keep getting ripped off. This is by all means fraudulent and theft. I don't understand how they are still in business and why no one has done anything about it.

They charged us for adult movies that we did not order. They tried to say that our 11-year old son ordered them. We were charged on dates that we were not at home and dates that he was not even at home. He spent a month with his real dad and we were still charged. How can you order movies when there is no one even in the house?

During the months of May 09-July 09, DirecTV continued to charge me for X-Rated movies we never watched. They accused my children of ordering the movies. When I refused to pay, they continued to accuse me and said it was impossible for anyone else to have ordered the movies. I was charged over $600. While the investigation was going on, we went on a two week vacation out of town. During this time various movies were charged to my account again!

I called them and explained to them that we weren't even home during the period the movies were ordered. They said that maybe a neighbor was using a remote control through a window and watching the movies because they were being ordered from my box. This was very frustrating! Finally, they credited a portion of the bill and I paid for the other part. I placed a hold on the account, so only I could call in with a secret password. This worked for a while. Today, I called in to order a movie and was told I had already ordered two movies one of them X Rated.

I explained that I had not called in any X Rated movies. They said there was a credit on my account for $20 and that is how the movie was ordered. No one could explain to me who gave authorization for a credit of $20 dollars. I am going to start looking for a different company. I hate to change because I really like their cable service, it's the customer service and security that is very poor. Loss of money and peace of mind.

I was charge $88 in ** movies which I have never watched. I have 2 girls ages 7 and 12 and a mother age 78 living under my roof who don't watch **. My March 4- April 3 statement showed $88 for ** that DirecTV claimed was ordered from my box. 2 shows were ordered at the same time. I called DirecTV to dispute the charges. I was told well, we can't remove the charges because someone in my house watched the movies. I then asked to speak to a supervisor and was told the same thing. I asked if there was any way there was a glitch in their system or if something funny was going on and I was told "No". I asked for the time the movies were watched which I was told we don't have that information.

I asked to speak to another supervisor and was told by Edward he was the only supervisor on duty. I said"that couldn't be true." He said "well I'm the only supervisor here, were just going around in circles so I don't know what else to tell you. If you want to speak to someone else hang up and call back. I told him that I had already held the phone for over 30 minutes after being hung up on twice. I called back the next morning and spoke with another customer service rep who told me that I order the movies and I have to pay.

We are being overcharged for cable specifically porn movies that we did not order. It started Dec. 2008 and is continuing until now. We have called numerous times, every customer service rep we have had contact with gave us the runaround. No one is willing to help us resolve this issue. We had paid DirecTV an estimate of $3000.00 up til now. We did call and request a tech to come out to examine the equipment to make sure there was no defects with the equipment, that was on Dec. 30, 2009. They refused to accommodate us so we called Verizon because we were having problems with the phone line. They sent a tech out on Dec. 31, 2009. His name was Neil.

Neil said our wires were crossed with another household and the wires were corroded. He repaired the wires and uncrossed the wires. DirecTV was supposed to get the President of the company to call us within 24 hours of Pam and I's conversation on Dec. 30, 2009. We have yet to hear from the company to help us rectify this issue. Today, which is January 7, 2010, I sent a letter regular mail and certified mail and I gave them until Wednesday, January 13, 2010 to rectify the problem or else I would contact channels 3, 6, 10, 40 and Fox news to tell them the problem. I also told them that I would take legal action in consulting a lawyer and I was going to send a copy of this letter to the Bureau of Consumer Affairs.

I viewed my bill on line 6/11/09 and discovered a charge for $3.99 dated 9/17 for a PPV movie. I called to inquire about the charge and learned that the charge was from 9/17/06. I explained that the charge is over 3 years old and I could not possibly be in a position to check the validity of this charge because it was from 3 years ago, I also explained that I don't beleive the charge is valid and requested a credit, I further explained that Directv had often charged me for movies I had attempted to order but could not view because my reciever did not acknowledge the order and this may be one of those instances and since the charge is three years old there is no possible way for me to remember. Her response was if you don't see a movie you call right away, perhaps we did, I don't recall who I called three years ago but I do know that if I attempted to order a movie and did not receive it and I was not charged for it at the time than the issue was closed. I had no idea I would have to deal with this issue three years later.

I have experienced random charges from Directv for PPV on other occasions, but for the most part they were current and easily disputed, but this charge is three years old. I explained to Directv that I do not like their billing practices or their business practices and under the circumstances I should receive a credit, Directv told me I recently received a credit for charges that were on my bill two months ago and there was no way I she was going to credit my account this time, I explained to directv I deserved those credits because the charges were invalid, it did not make a difference to her. Even when I threatened to take my business elsewhere, she couldn't have cared less.

This is no way to do business with clients who have been loyal for over 3 years. I am very disappointed and in shock by the poor customer service I received. When I asked for the physical address to file a complaint, she gave me a PO box, I told her I could not send a certified letter to a PO Box, she said there was no other address available to me.

There have been numerous other complaints thru Consumer Affairs for this very situation. AND, my spouse does not know how to activate PPV movies. Direct TV personnel were very rude and in essence threatened us with collection if we did not pay for the movies. They would not give us any benefit of the doubt. Their lease agreement states that disputes can go thru arbitration. This is exactly what we intend. We will NOT pay for charges we did not incur. We believe someone from Direct TV manipulated our returned receiver (which was taken by their employee Kendrick)or are simply being scamed for money by Direct TV. Again, we vehemently deny these charges. We feel we are being harrassed and slandered by Direct TV.

I closed my account with direct tv in nov 08. I paid all balances and returned all recievers promptly. now in jan 09, i recieve a bill that states i owe for 200.00 worth of **** i allegedly purchased last june!?

After closing my acct and mailing back 2 receivers, I was billed 9.99 for an ADULT pay-per-view from July 2007. 18 months ago. there is no way I can remember who had access to my box from that long ago. They stated the call Back feature didn't upload the rental. only when they got the memory card back in Nov 08 did they read the rental. Customer service reapeated no 10 times, was unable to locate a supervisor and supervicors are not allowed to call customers. I should not have to pay a charge that was not identified for 18 months, long after research could be done.

If I don't pay, my credit is effected.

I received a phone call today from a collection agency. Apparently, I had an outstanding balance. I informed her that that was odd because I pay everything month to month, and never do I leave an outstanding balance. Why was I in collection for an outstanding balance from November and December 2006? Why I was not billed for these charges prior to them going to collection? The story became more bizarre when she explained that most of the charges were for ***********!

Well, now she really had my attention. A subscriber history would produce a consumer profile that would conclude that I do not have a history of viewing ***********. She reasoned that possibly someone in the home ordered it other than me. I explained that I would look at my 2006 calendar to see who was at the Malibu house during those dates. My 2006 calendar substantiated that I was in Malibu during those dates and I did not sit in my room viewing *********** THOSE ARE NOT MY CHARGES AND I DID NOT ORDER ADULT MOVIE FILMS

This has hit a moral cord with me and I am beyond indignant. Direct TV is obligated to society to investigate who is behind this illegal behavior. A simple internet search will alert you to how many people are being targeted and I do not believe that consumers bogusly and passionately turn to internet to pursue justice.

My husband and I were sent into collection. We have a excellent credit rating and we feel it has been wrongfully damaged.

We terminated our service w/ Direct TV as advised by one of their representatives when we called about storm damage to our system. He (Jerry, from Louisiana) said that it would be cheaper for us to cancel our service and order new service, which we did. Direct TV sent boxes for us to UPS the receivers back to them. Which we also did.

About 3 mos. later we received a bill for 5 **** movies. At this time I think it is up to around twenty. We have disputed these charges in writing to the company. they responded with these movies were ordered from inside your home & payment is due. They have turned us over to a collection service which may damage our credit, but this bogus bill will not be paid.

We had cancelled and paid off our balance last June 08, and also returned our recievers in the Recovery Kit that they had provided for us. We just recieved a bill for $42 for **** Movies that we had never ordered. We don't even have the equipment anymore since our HOA doesn't allow dishes, and the CSR noted that these were movies that were ordered and the telephone line mustv'e been cut, so it never showed up on the bill, if that makes any sense...

She also accused my husband of ordering the movies, and even laughed it off! The CSR said that she can't get a supervisor on the phone and that the only way I can get this removed is to pay for it. I don't want to get this into collections, but I don't want to pay for it either. I think what they are doing is wrong and someone needs to monitor the accounts more closely.

Has anyone ever had PPV charges for movies you didn't order? Someone, I don't know how... Called in on the phone (Direct tv says it was MY PHONE number that used to call in the orders) to Direct TV everyday for 2 months and placed orders for PPV **** running up charges of over $1000.00. We didn't do it! Anyway, after several attempts to contact them all the way to the Office of the President, we were told that we were liars and that there was no way that someone else could have done this and we were responsible for the bill.

Since then, credit agencies have attempt collections and we refuse to pay it. They have been so unreasonable and flat out calling us liars. They say that someone living here had to have called in these **** movie orders. I didn't do it, my husband did't do it, nor did my 2 young children! Some orders were placed at 5AM when no one was even awake or home. Some were suposedly downloaded to our living room receiver... now, why would we download **** movies to a living reciever where our children would see them?

So my credit is destroyed because of this. Can anyone explain how this could happen...could it have been a cruel joke and how did they do it? Direct TV says that their System is fullproof and un- Hackable. Why is Direct TV so unreasonable about these charges? They won't remove them.

I had service with Directv until one afternnon I came home and it had been turned off. I thought I had forgotten to pay my bill, so I called and found out someone had been buying movies/****on my account! $1400 worth!!

I told them that I hadn't bought anything nor had I authorized anyone else to buy on my account. They told me it was my husband - but I'm not married! I later found out it was soneone we let stay with us until he got on his feet. No relation and a minor!

So they sold **** to an unauthorized minor on my account and they don't care!

I recently received my May 06 statement and found charges for 7 **** and 3 other pay per view movies dated back Jan 03 and Feb 03. I spoke with a customer service rep regarding these fraudulent charges. I did not order these and asked the rep how they could even go back to charge a customer for a service that may or may not have happened over 3 years later. The rep informed me that I had received a new card in Sept 03. Our Direct TV service was installed in Sept 03. The rep then informed me that we had ordered pay per view in 2001, at that point I knew they were incorrect and needed to send me exact dates and times of these fraudulent charges and that we never had Direct TV in 2001.

Our house wasn't built until 2003 and settlement on AUG 02. We first had regular cable TV and within the next 2 weeks had DIRECT TV installed. I asked him if he was going to charge me for pay per view 3 years from now and i better keep track of every movie I order from now until doomsday because you never know what may pop up on your bill.

I am also having a problem with adult movies being ordered through my Directv. We have been charged more than $500 for movies we did not order. In Nov '05, we had 5-10 movies ordered every day. Another added problem is that the locks and limits will not block the adult movie channels. I tried everything. The parental controls will block every other channel except the adult channels. Does anyone else have that problem?

I also got the same response from customer service. You must not know what is going on in your home. I just spent 3 hours on the phone trying to get someone to listen to me, but all I got was "The movies were ordered with your remote. I'm not saying you or your family did it, but there is no other way for the movies to be ordered". I got this from five different people in customer service. Please, isn't there anyone out there who can help?

Damages: $500 in charges for adult movies we did not order!!! Being called a liar by a total stranger.

Hi I was watching ABC channel 6 news last night,and There was a story about bogus bills from Direct tv. I'm a Victim of a similar situation -- back in 2003 I purchased DirectTV and everything was fine till I got my second bill. I opened up the bill and the bill stated I own $708. I immediaely contacted customer service about this bill and they informed me that I was ordering *********** movies.

I was angry and upset and told them that this must be some kind of mistake. I informed them that they need to send a tech out to check my line or connection and they refuse.The following month I receive my third bill and this time there was an additional $300 bringing my balance to $1008.00. At this point i had to do something.

I contacted Directtv again to complain and customer service rep informed me that someone had ordered more *********** movies as we were speaking. I told them that I was the only one in the house and I had just come in from working at night -- how could this be> They told me that the ordering was coming from my house and there was nothing they could do. I asked them what channels were they coming from and i went to those channels and there was nothing there.

I was angry and wanted to speak with the manager he also inform me that he could not do anything.I wrote a ceritfied letter to the president of the company and i got no response. THIS HAS AFFECTED MY CREDIT it has now gone to a collection agency now for about 3yrs.I believe that someone on the inside of Directtv had my account info and was using my account information.

My grandaughter was billed for **** shows that she said she did not order. My daughter also was billed for several hundred dollars for **** shows too. She said she tried to tell them they did not order these shows. I did not know this was happening across the nation. I had to pay my grandaughters bill so he children could watch cartoons.

I ahve been a DIRECTV customer since 1990. I recently received another bill for service that was not mine. I tried to resolve this with Customer Service but was unsuccessful. I was told to fill out paper work for a fraud claim. I was requested to provide a police report, notarized form, bills showing my residence address. All this to clear a $113 bill (that wasn't mine). I don't have time to comply with these requests for a mere $113.

I asked to speak to a supervisor on several occasions, and I was put on hold for over 20 minutes. I asked for a supervisor to call me and was told I could expect a call in 2 days, I never received the call. I made it clear to the customer service people I spoke to that if I end up paying this bill for service that was not mine I would cancel my existing service that I have been faithfully paying on. In fact, I may have been one of your first Direct TV customers back in 1990. I paid $800 for my first system, installed it myself.

I have probably referred 15 customers to Direct TV over the years. But, now it come down to this, $113 bill that I expected to easily get resolved with one phone call to Customer Service, will result in loosing me as a customer. If they would allow thier Customer Service people to just use common sense when analyzing this situation, that it makes no sense for me to set up service under another account when I can add another receiver to my existing service for only $4.99/month. But, I felt I was forced to pay this bill, in an effort, to keep my credit in good standing. I consider this extortion. My only recourse is to cancel my service and I intend to do that when I complete my evaluation of my other options.

On our August bill, charges for pay per view porno movies from February and March 2005 appeared. We did not order these movies. Called customer service rep who told me repeatedly that there is NO way possible these movies weren't ordered from my home. She told me my husband must have ordered them without me knowing and made me lock him out of the system w/a password so he can't order movies.

Caused great personal distress and marital strife in my new marriage!! My husband adamantly denied ordering the porn. Turns out, after checking, he was out of town on some of the dates and could NOT possibly have ordered them and I didn't so IT DIDN"T happen--regardless of Directv's lies. I find it horrendous that they lie and tell you this can't happen, causing untold problems in people's families, when it can and DOES happen.

Who can stop them?? We are cancelling our account because I have no real assurances it won't happend again; plus, they handled it very poorly. Someone needs to sue these people and fix this problem! I am an attorney myself, so I plan to try to write the FCC or whomever else may regulate them. I was a customer of directv for 9 years prior to this too!! NO porn had ever been ordered from my home til this hacking, or whatever it is, occurred.

Directv told me my husband was lying and we were just trying to get out of paying our bill!! What a crock...Someone really needs to stop them and their lies.

The disputed charges of $42 were taken off our account "this time only". The problem caused severe emotional distress to both adults in the home!

I was curious as to why my monthly bill went from $66 to $112 in April so I took a look at my statement online. Much to my surprise I had been charged for four porn channels. The charges were from November and January and were definitely not mine. First of all, my husband and I do not watch porn, secondly they were being ordered at very strange times, 2am, 6am, noon. We were either fast asleep or not even home when these charges took place. Thirdly, our puppy chewed into the phone line so we couldn't even order movies for a while without having to call DirecTV directly.

And lastly, when we saw that these movies were listed on our "past purchases" we just ignored them thinking it was a sales gimmick. But to be on the safe side we set the spending limit to $5, just in case a visitor tried to order something. Amazingly enough, they were still ordered. So I called DirecTV (as did my husband) and got absolutley no where. The rep suggested that it was my husband who ordered the movies. I can't even believe she would say something like that.

After I explained about the phone line and the times, she still said we were responsible for these charges and there was nothing they could do. The movies had to have been ordered from within my house. This is rediculous! I plan on calling back again this evening and excalating to the top. Then I will take it to the next step possible. This is also happening to two other people I know and I am currently trying to find others that are having these problems.

The economic damage is I am being charged for something I did not purchase. And I am being refused a refund. Out charge currently comes straight out of our checking account and there is not a way to stop this auto payment on the DirecTV site. So now I need to go to my bank to fil out a form to stop the charge. (emailing DirecTV got me no where). It is also highly unprofessional for a phone rep to speak to me in the manner this person did and to accuse my husband of something. Her main priority should be making the customer happy not accusing them of things.