DirecTV - Installation Mixups

Do you realize what these installers go through everyday? You can't tell me, you and everyone you have ever worked with or for, that they have not made mistakes. There are thousands of happy customers everyday. Quit being cry babies about the little stuff if you got your service and your house is still intact. Just stop or let me know what you do so I can pick that apart, because your perfect and everyone else should be too.

The service was ordered in January of 2012 by a DirecTV contracted installer. From day one, the reception was very poor in quality. The installer's excuse was that he had inferior coaxial cables at the time of installation, but would return the following day to upgrade the cable equipment to take care of the problem. The installer did not return for the next two days and following DirecTV's instructions, he was contacted directly by us. In short, the installer never showed up again to correct the problem. DirecTV's service was cancelled about a month later and their equipment was returned to them on 02/612. I have since then received a billing for service that never worked properly from day one and to make matters worse, they have the nerve to add an early cancellation fee of $430.00 for early cancellation.

DirecTV was contacted several times to try and resolve this matter properly, but it seems they are not interested in servicing their customers. This is my first and last time in doing business with DirecTV and I will be informing as many friends and family of the very poor service experience with this company.

In March, my husband and I moved from ** for a short period of time while we closed on our current house. We had our service transferred with no issues. In June, we moved from **, where we are currently located. Toward the end of June, the installers came to transfer our service. The initial technician that came said, he didn't think we had a line of sight and wanted to call a senior tech to come out which he did. Senior tech shows up and reiterates what the initial tech had said, that we had no line of sight.

The senior tech told me to sign this form stating that I acknowledge that we have no line of sight and the account needs to be cancelled. He also told me that he would turn that in with my updated address, and it could take up to 24 hours for the cancellation to take effect. He informed me that "at some point" I would receive recovery kits to send back my receivers and remotes and also a final bill, but this could take a while. The technicians were very pleasant and at the time, I was sad to have to say goodbye to DirecTV. I must also note, that when I called to have my service transferred I provided them with my updated address as well, so DirecTV should have had this already without the technician needing to provide it.

So, October rolls around and I have yet to receive and recovery kits. I log into my bank account to do some online bill paying and notice that on October 1st DirecTV has debited roughly $764.31. I immediately called to see why they have done this as I had just received a bill in the mail 2 days prior and was planning to call about it that day (first day off in 2 weeks). The first person I spoke to told me that the kits were delivered to the address I provided them with (**) and that since I did not send the receivers back they charged my account for the price of the equipment. I told the representative that I had not received any recovery kits and that taking this money from me was preventing me from paying my bills and the charge needed to be reversed as soon as possible.

The representative then became very rude and told me that they will not reverse any charges until they receive the equipment back. I demanded to speak to a supervisor. I was on hold for quite some time and then finally connected to a supervisor. This supervisor, who I am sorry to say sounded like she didn't make it out of high school, stated the same thing; no reverse charges will be made until the equipment is returned. I went so far as to try and obtain a location that I could physically drive them to and drop them off as I needed the money in my account to pay bills on time and avoid collections fees and late charges. She told me that there was no location I could take it to and that I needed to use the boxes I was mailed and send them back. I again explained that I did not receive any boxes in the mail.

I became so annoyed at her ignorance, I hung up and called back to try and get someone else. I will try to cut this short because this email will get quite lengthy if I don't. After hanging up and calling back 2 more times, I finally got a supervisor by the name of Amy. I asked her to give me the tracking number from FedEx for the recovery kits that were supposedly mailed to me. She said there were 2 tracking numbers and she gladly provided me with them. I in turn had my husband call FedEx and give them the tracking numbers provided as the website was not showing me what address they were delivered to. FedEx informed my husband that they were delivered to **, an address we had not lived at since March (I was now literally paying for your companies incompetence and inability to update account information).

Amy acknowledged that the recovery kits were mailed to the wrong address and apologized for my troubles. She assured me that she would be watching my account and that within 6-8 days my money (less my final bill) would be back in my account. That total was $453.60. I had to call several more times as the 6-8 day deadline was not met and my bills were now past due. I spoke with at least 7 extremely rude "customer service reps" who did nothing but basically call me a moron for believing that my refund would appear in 6-8 days. Finally, after approximately 7 hours of wasted time in phone calls to your useless customer service department, I received my refund on 10/25. And here I thought my experience was over with but I was sadly mistaken.

On November 22, I received a bill in the mail for $5.99 from DirecTV for a movie, The Last Song, that was apparently ordered on 11/6 on receiver #2495-156891. I do not know what receiver this is or who it belongs to. But I must remind you that I have no line of sight and have not had active service since the beginning of June. So please explain to me how it is possible to order a movie with no receivers, no remotes and the dish sitting in my garage not attached to anything.

On Oct. 6th, I had Direct TV installed at my residence (address above). The tech walked around the house (no equipment, did not even have a ladder with him) and told me the satellite dish had to be installed in ground or I would not get reception. I was not given an option and did not request that it be installed on the ground. I paid the $85.00 charge. I contacted Direct TV to complain about being forced to install on the ground and that I should not have to pay if this was the only option. They took my info and said someone would call me back for a refund.

After waiting a week, I called Direct TV to inquire about the refund. I was told that someone would call me back. I received about 2 survey calls (complained to them also) about the installation and was told someone would call me back. I called again and spoke to someone in techs. They told me that the tech should have taken signal measurements on the roof before making a decision to do a ground installation. I reiterated the steps or nonsteps the tech made. I was told that I needed to contact the sales reps at Sam's Club (where service was purchased), because the installation was done by an outsourced vendor. And I was told that I was going to have to contact them myself (granted now, they couldn't even give me the vendor info to call).

I advised that I thought this was poor service since I didn't contract with the vendor. Direct TV did and since I was doing business with Direct TV, they should take care of it. Nonetheless, I went to Sam's club and the sales reps told me they couldn't help, that I needed to contact Direct TV. So, once again I called Direct TV and was rudely told "We told you once before you had to call yourself." This is when I requested a supervisor. I was transferred to "Tucker" whom was completely useless and he just repeated the same information. This is unacceptable and I want Direct TV to contact the vendor and give me a refund of $85.00.

The cable for the satellite dish for our next door neighbor at condominium unit 72C Dwight Place in Englewood, is draped around our chimney, down our back rooftop and through our back gutters, and the gutters of the unit next door. Each winter for the past 6 years, the cable is dislodged by snow and ice, and the ice often clinging to the cable is a dangerous liability. Each time my neighbor calls DirecTV, they send a crew to put it back in the gutter, despite repeated request for a proper remedy. We are not the customer, and receive no cooperation from our neighbor, David and Lee ** or Dish TV. And despite discussion and requests of the Board, no action is forthcoming.

I was given a notice by my apartment complex that my dish was in violation and was not supposed to be drilled into an exterior wall. I had talked with my office that the dish was already there when I moved in and did not even order DirecTV until four months after I had moved in. They told me it just needed to be moved and DirecTV should handle it because they know they are not supposed to attach any equipment to the buildings unless they have permission from the office.

I called DirecTV to arrange to have it moved. They said that it was considered a relocation and would charge me $50 for it. I told them that I don't have $50 to pay to move a dish that I didn't even have installed in the first place. They said that it wasn't their problem. A representative from the tech dept said that they should be able to remove the charge since I technically did not receive the free installation because the unit was already there. She transferred me to the customer service department to set up the appointment and I was told again that I would be charged $50. I told the guy no and what I had just been told. He said, "Too bad, that's the fee." I told him that they were absurd and that they were just giving me more reason to cancel.

He commented that he could transfer me to the cancellation department. Seriously? I am such a valued customer that you immediately want to drop me? I demanded to speak to a supervisor. Rachael was just as rude and unhelpful. She claimed that she completely understood my dilemma but there was nothing she could do. I told her that was ridiculous that I'm going to become homeless because they want to charge me for their error. She finally said that she could lower the fee to $25 and charge it to my bill. I was satisfied even though I knew I was going to continue to have issues. Of course, before ending the call, she commented that there would be other charges for whatever equipment the tech has to use to relocate the dish.

These people are just ridiculous--doing nothing but stealing money from consumers for a product that costs them next to nothing. I already know that if I try to cancel, I will be stuck with the cancellation fee. Sadly, I am more willing to save up to afford that fee than to continue on with their service. They are rude and care nothing about the people who they should be calling customers. Don't tell me that I am a valued customer and then refuse to handle a problem. It's pointless.

My overall experience with DirecTV is zero. We were moving and scheduled to have DirecTV move with us. We gave a two-week notice and the appointment was scheduled and then confirmed. The morning of installation, around 8:00 AM (the time they were to show for installation), we got a call saying that they would be here at 4:00 PM. At 4:00 PM, we got another call saying that they would be here at 6:00 PM.

And just before 6:00 PM, we got another call saying that they would probably be around 8:00 PM. We had to go to the hospital and told them that they really needed to come back the following day but they said no and that we have to wait two weeks! We scheduled two weeks out and when they missed their scheduled time, we have to wait for two more weeks? I called and complained and the girl rescheduled with supervisor's approval for the next day.

At 7:40 PM, we got another call saying that we were not at home, the installer was onsite waiting on us and would wait for 20 minutes. We were only about 10 minutes down the road so I called back and said that we would be there in about six minutes. I informed the caller to hold tight but he said that their guy already left! "It has only been two minutes," I told him. He said, "Oh, no. He was there at 7:40 PM Eastern time." Well, idiot, I am at Eastern Time! Well, he supposedly left within the two minutes, but what they didn't count on was that we have a full security system that records our driveway 24 hours. And no one had entered our drive in the little time that we were gone from the house!

The next day came and went without any installation. When I called back to tell them that they had breached the contract and I wanted release, she said "Oh, no. We can come in two weeks!" Now, two weeks later, we got a confirmation call that they will be here in one week to install on an appointment that has never been scheduled by me. Skylink is the worst! I tried to reach DirecTV directly but to no avail! I will just pay the $360 to be rid of these idiots and all the ** that is attached to them!

I called in 2009 to have DirecTV services installed at our business establishment. They promptly came out and installed all the equipment/wiring etc. Everything was great and I thanked them for their fast installation services. Our account was autobilled $88.40 every month and we never had any problems with the service or the reception.

Fast forward to September 2011. I received a letter in the mail from a so-called Lonstein Law office in New York claiming that DirecTV was suing us for violating the Federal Communications Act by displaying residential service in a business establishment. They also referred me to their "integrity service department", insinuating that we had an integrity issue. After spending an entire day trying to get to the bottom of this matter with DirecTV, waiting patiently as they transferred me from extension to extension, hanging up on me several times, I finally made contact with someone (a woman named Lee) who seemed to know what my situation was. She listened to me quietly without interrupting me. After I was done explaining, she said to me in a sweet, little voice, "You should have known that a mistake was made and you failed to contact us".

She also went on to say that we knew all along that we were receiving residential services instead of business services, and implied several times that we were dishonest by not informing them of their own mistake! Honestly, it never crossed my mind to read through all the stupid fine print. My only question is, how can the installer not notice that we were not a residence? It's very obvious that our building is a restaurant and doesn't look anything like a house. Shouldn't this be on them and not on me? All I know is that we had cable services and I paid the bill every month - period! Does anyone seriously think to question the technician regarding something like this? I didn't. Now I'm wondering if this has happened to anyone else? One thing is for sure, I don't have $10000 to give DirecTV for a settlement.

I called DirecTV to get service for my new apartment. When I called them, I asked if the satellite would work because I am on the first floor of a three-story apartment complex. They said yes and the only thing they would need from me was verbal or written authorization allowing them to place a satellite dish on my patio. When the tech arrived, he said it couldn't be done because my apartment has to face south! I asked why their sales agent would not disclose that information before they ran my credit and set up service. He said they do it all the time to get a sale. I have contacted an attorney regarding this matter and I want some compensation from them for running my credit, charging me and then telling me they can't install their satellite.

DirecTV installed a satellite on the apartment that I manage, which is against their policy. They need to have written authorization which they didn't. So, I told the apartment tenants that they needed to rip it down and they told me that DirecTV made them sign a two year contract which is like $500.00 to get out of. They won't even waive it when they broke their own policy.

They have terrible customer service. I originally ordered DirecTV services on September 2 and I, to this date (September 27), have not had my DirecTV services installed. After my initial call on September 2, I patiently waited 2 weeks to have the equipment delivered and installed. No such thing happened. I returned the call to 1800-531-5000 and was assured by the customer service representative that this time, it was handled properly.

Apparently, after my initial request to DirecTV, the order was cancelled without my knowledge by DirecTV, and I was not contacted or made aware by any means until I called two weeks later on September 19. On September 19, the representative stated that I should receive the equipment by September 21 and a call from the technician to install the equipment and services.

The equipment was received but technician did not contact me. I called in once again to DirecTV and the representative contacted the installation from 3rd party and set up an appointment. I took off from work to have the services installed on September 26, only to receive a call late on September 23 that the appointment was cancelled without a rescheduled date. Almost a month after paying for DirecTV services, I have yet to have the services installed or a knowledgeable representative to guide the call to the proper department.

DirecTV installed a dish on my brand new roof without my permission as requested by a tenant. No permission form was given to me to sign.

I had service with DirecTV when I moved. They said they couldn't get a clear line of the site at the new house. They made three different appointments with me to come out and try again, that meant I took off work three different times and each time, no on showed up. After many phone call complaints, they said they would cancel my service at no charge to me. The boxes to return the equipment were sent to the wrong address two times, and then charged my bank account for non-returned equipment and early cancellation fee.

After speaking to many different people, I was told the money would be put back into my account within 48 hours. Guess what? No money was returned, so I called again and they told me it would be back into my account within 24 hours. Guess what? Still no money returned to me. I'm currently on hold to speak to someone again! Stay away!

Two weeks following Hurricane Irene, DirecTV was to realign our antenna and install receiver upgrades. Time to arrive: Friday between noon and 4PM. No one came or called. I called at DirecTV installation services and spoke to a supervisor. He promised that the tech would arrive by 7:30PM. No tech and no call. On Saturday, I called DirecTV twice and both times, I was promised that a supervisor would call. No calls. This is disdainful, unprofessional and immature behavior.

I renewed a 2-year contract with the promise of new 1080p HD equipment for free. Instead, I received an older equipment only available of 1080i viewing. I called back to state that a wrong, older technology equipment was installed but supervisor Steven stated, we only can send out what is currently available. 1080p were not available when I ordered the products. They advertise streaming in 1080p yet the new equipment they send you is unavailable to view in 1080p.

I've been a customer for more than 14 years. We recently moved from VA to CA, but our building did not have access to DTV so I had the account suspended. When our building did finally offer DTV, I called to have it installed and I was told that the NFL package would be free for me this season because our account was suspended for 9 months. I verified this and stated that I could just cancel my account, which is in my husband's name, and open a new one in my name if I needed to do this to get the package free. I was told that I definitely have the NFL package for free this year.

When the tech arrived, he said that I called the wrong number and that he couldn't install it. That's when I learned that I was in a "managed property" and that they were handled by a subcontractor. When the right installer did show up, he couldn't get my local channels to work. I had to stay on the phone with customer service the next day to get that fixed. At that time, I also verified that I was set up for the NFL package. I asked about the current promotion for no charge for this and she said that because my account was suspended for 9 months, I would get the package for free. Then a week later, the entire system stopped working.

I called DTV and made an appointment to have it fixed. When the tech arrived, they told me that the other tech had installed it incorrectly --meanwhile, I was paying for DTV for 4 days without having service. Then today, I called because the NFL package wasn't working. The automated system hung up on me 9 times! When I finally got through, the customer service rep told me that although my account did show that the NFL package was $0.00, it was a mistake and he couldn't fix it. He offered me free HBO for 3 months and then transferred me to a supervisor. The supervisor Rodney (ID#**) was extremely rude. He told me that although the DTV agent did see on my account that I had the NFL package for $0.00, it wasn't free and I needed to pay for it. He said that he would remove the mistaken line item and offered me his condolences.

I proceeded to tell him that I asked before DTV was installed and he said that it was too bad. I told him that I was lied to and he said that it was just a mistake because why would someone lie? (I don't know, customer retention numbers maybe?) He then proceeded to say that not only was he not going to do anything about it, but that I also couldn't cancel my account because the installer said that I needed a new DVR because of the "new wiring". Apparently, I'm now contracted for 2 years even though I was never told that. This was the absolute worst customer service experience of my life. I will be sure to tell everyone I meet to stay as far from DTV as possible and not to believe anything they tell you. If this concerns DTV, I offer my condolences. Isn't the fact that they are the only ones to offer the NFL package breaking some kind of monopoly law or something? Someone should look into that.

My friend recently had DirecTV installed. I went over to his house the day it was installed. After the tech had left, I went to use his bathroom and I tripped over the cable the tech ran across the bathroom walkway and split my eye open. He called DirecTV and they didn't care. They just said someone will call within 24 hours to fix the cable.

I scheduled for installation of DirecTV service on 9/7/11 to be installed on 9/10/11, between 12 pm - 4 pm EST. At 4:02 pm the installer had not yet arrived. I then called DirecTV. I was informed that someone called DirecTV on the morning of the installation on my behalf, and rescheduled my appointment for October 1st. After 42 minutes on the phone, there was no rectification to this problem except to reschedule the appointment on October 1st, 2011.

DirecTV is offering Free NFL package with new orders and I feel they over booked and are not able to handle the requests for installations. I have the confirmation email for the appointment for 9/10/11 and there was no email sent to me saying that the appointment was rescheduled for 10/1/11.

I set up a DIRECTV account on 8/24 and immediately tried to set up installation. No one could confirm an install schedule with me, and I tried calling each day to get it installed because I was trying to set it up in order to watch a football game on 9/3.

I finally got through to someone (Jody) who could confirm, but the earliest they could install it was 9/7. I obviously wasn't satisfied, but they were okay with doing that to me. Offered me nothing as a credit and refused to talk with me.

I will never work with DIRECTV again!

I had DirecTV set up on August 13th and I got my first bill six days later. The installer did not ask or tell me where they were going to put the dish. They place it in front of my house over rv parking. So much for using rv parking anymore.

When I called and asked to have it relocated, there was a fee and since I signed a work order it was a done deal. I didn't get a copy of that and he didn't verify with me. When I asked about my bill, the representative said to just ignore and that my first bill wasn't due until the following month. We will see what happens there.

I emailed three days ago with other questions on why my bedroom TV has a vertical white line that bounces everywhere; it's not even watchable. I still have not heard from anybody. I should have stayed with Cox; they have better customer service and english speakers.

I own a 4-plex. It was written in the lease that no satellite dish may be installed on the roof or anywhere on the building. One of my tenants had DirectTV satellite dish installed while I was out of town. DirectTV do not have my permission to install the satellite dish or drill holes in the outside walls for the cables. There are more holes in the roof and outside structure. It should be required for satellite or cable companies to get written permission from the owner of the apartment building before installing their equipment attached to the buildings.

I ordered DirectTV on 8/4/11, paid $155 on my American Express and entered into a contract with DirectTV. I set up an installation for Tuesday, 8/9/11 12-4pm and took off work. A man (wearing a Direct TV shirt) knocks at my door aT 12:15pm and the first thing out of his mouth is that I have to pay him $75. I asked why and then I explained that there was no mention of any additional charges when I ordered everything online. He said my building was taller and said it would require "special services." I explained that I noted on the online form that I lived on the 4th floor of a building and they needed a bucket truck or a real tall ladder. In addition, I noted my name and telephone number for someone to call me... but no one called. I called Direct TV; he called his partner (Ray) who was to accompany him on the installation. I spoke with DirectTV and handed the telephone to this man. He explained that they had to charge and extra $75 because of the height of the building. He handed me his telephone and his partner Ray (Mastic) said he would be here in 25 mins. He never showed and the original guy left.

I called the DirectTV Customer Advocate (Sandy and Corey). They were trying to get the installation today. They were also going to credit the $75 fee on my account. According to Corey (Cust Service Advocate) the subcontractor has refused to come back stating the roof is too high. However, the installer admitted that he installed the 6 others dishes to the right of my roof (same height)... when we were looking at the roofs. The issue appeared for the longest time to be the $75 and getting them back out to my home. At the end of the day, after 5-7 calls about their progress to get the installer back to my home, is the height of the roof is a problem and there is a new regulation stating that they cannot go above 3 floors without a roof opening from inside the home. I took pictures showing the 6 other dishes and will wait for another to be added... then I will seek legal guidance. Any other as help would be appreciated at spgobilzsp@aol.com

I ordered DirecTV and received three months of premium channels for free. Now I called to cancel because I see a charge of $45.00 a month for HBO, Cinemax, Starz and Showtime. That's almost as much as my monthly service. The operator put me on hold for 15 minutes (no doubt trying to get me to hang up out of frustration). Once I got transferred, the new operator told me she couldn't cancel the service because the computers that handle that are down. She could pull up my account, tell me my balance, but couldn't cancel the service. It's a scam. I don't have time to keep calling back. I just want it canceled.

The installation took (9) hours, three tech's, none of my three bedrooms have the standard cable chanells they had for years prior to their distruction, I was told by their tech's that it was not them doing the initial installation but a hired sub-contractor (his first job installing satalite cable) by direct tv who has since been fired !

The initial DVR installed was having problems approx. two weeks after from bad weather I went without cable for about one and a half weeks, along with my other three bedrooms due to their distruction. I called direct tv and two tech's came to my home to fix the problems. Three hours later they couldn't figure it out and did not have the equiptment to pull more wire and the computer bonus module was bad, then telling me the problem with the DVR was that it was at least (4) years old, an (HR20 model) refurbished, that I needed the new model (HR24) and to call this number given to me and request it. I called and requested the HR24 model and was told that the tech's have them in their trucks, that it should have been installed initially, and that it would be mailed to me(not having cable again for a week). I recieved a different DVR by mail that again was the wrong model(HR21), trying to activate it by phone with direct tv was not possible, taking approx. an hour, was told a special tech would call me the next day to fix.

I called asking for a cancellation of my contract with the CRG dept., speaking with (aimie) ID # 439553 who went out of her was much sorrow, giving me 1) a 300 dollar good faith allotment 2) free movie chanels for months. I agreed and asked for two more rooms to be connected and made a date for installation July 31, 8am to 12 pm.

On july 31 at 7:23 am my home phone rang i was not able to answer it having a very sick two year old child to tend to, my from doorbell rang at 7:35 am, I answered the door asking the tech to come back at the 8-12 schedule. At 8:10 am I recieved a call from direct tv asking to reschedule the installation that was already scheduled for that day, and being told by direct tv (aaron shreeve) the tech. said it was 8:55 am when he rang the doorbell a I was using profanity's. At the time the doorbell rang I had a Private Investigator visiting who will testify as to his ringing the doorbell time and NO profanity being used tword him, then was told thet a supervisor would call me back and send someone else to install. NO call was recieved the entire day.. I then called at 6:10 pm to findout whats going on and was told again someone would call me back soon. At 7:30 pm I called to request a cancelation again, due to thie distruction of my home, the lost wages, the disrespect and use of old equiptment for Installation and the lie's that were used to keep his job etc. etc. etc..

I had been a Direct TV customer for a year and a half and never had any issues and always paid my bill in full and on time. I recently moved and scheduled an appointment for an installation at my new address on July 21st 2011. Prior to the installation date I informed Direct TV that the technician would need to contact my Landlord so he was informed of the installation requirements, they stated that was ok and would note the account. The Landlord wanted to make sure the technician was fully aware of the maximum height and satellite placement that would be allowed for the installation.

The Technician arrived around 8:00 am on July 21st 2011. When I asked if he spoke to my Landlord as noted on my account he stated he didn't know anything about it. I then proceeded to inform him that the Landlord was ok with the installation of the Direct TV service but there were requirements needed for it to be approved by management. Requirements dealt with no drilling on the property and the placement of the satellite on the balcony. The technician stated he did not need to attempt to install the satellite dish, based on what I told him he knew the installation could not be successfully completed. The technician never evaluated my balcony or spoke to my Landlord; he stated that it was not necessary. He then stated that he would call his manager and inform him that my cancellation fee was to be waived due to the inability to install my service.

The following day I decided to contact Direct TV to make sure every thing was communicated correctly. The customer service rep stated that they would not waive the cancellation fee based on the notes posted by the technician. The technician apparently wrote that "the customer's landlord would not permit the installation of service". I found this appalling, that the technician would tell a completely different story in his notes. The only conclusion that I can come to is that he did not want to perform an installation that could possibly be unsuccessful. Due to restrictions on the placement of the satellite or the satellite not receiving a strong enough signal. The call was ended with the conclusion that my cancellation fee would not be waived.

I decided to attempt to resolve my issue with a different customer service representative. I called later that day and informed the representative about my installation appointment, and the technician. She stated that due to the fact that the technician was allowed to proceed with the installation but decided not to due so, I would not be charged a cancellation fee. She further stated that I was not at fault for the unsuccessful installation, that it was the technician's decision not to install my service that was the problem. The representative also stated she would add notes to the account supporting this statement. The representative also stated that my balance due should be waived by the time I received my final statement.

On July 30th, I decided to call Direct TV after receiving my final statement. I also checked online and noticed I still had a balance due of $143.20. I spoke to a customer serviced representative who stated I didn't have any notes on my account supporting any waived cancellation fee. I'm not sure if this is a tactic used to continue to charge the customer. After an unsuccessful 20minutes I was asked to be transferred to someone else that could better assist me. I was transferred to the retention department where another representative was of some assistance. He was able to find the notes supporting the waived cancellation fee. He added that some representatives are too lazy to look for them but all have access to view notes of different departments. He did offer to send out another technician due to the bad technician that was sent out and decided not to do the work. I informed him that this was a week and a half ago and I have since then had cable service installed. The representative seemed to be in agreement with me, that my cancellation fee should be waived. The problem is that the technician stated in his notes that my landlord would not permit the installation period. This technicality is what posses a problem for them to waive my cancellation fee. It's the technician's false report on what occurred that is keeping the cancellation fee in place. The representative stated that if I wanted to file a formal complaint I could due so via the Direct TV website.

I have decided to file this formal complaint not just with Direct TV but also with the District Attorney's office, the BBB and with Consumer Affairs. I will also be disputing any credit card charges that are imposed by Direct TV without my prior consent. I also find it disturbing that this is how a company would treat a good paying customer. After being told several times that my cancellation fee would be waived I hoped Direct TV would keep their word. Now I am being told different in order to be squeezed for more cash. I really hope someone at Direct TV will finally due what is right and waive my cancellation fee so I can move on.

Account # **

My 70-year-old Grandmother ordered AT&T U-Verse, internet, and telephone bundle. Rather than U-Verse being installed, DirectTV was delivered and installed, but was never working properly. Within a 3-day period we had to call in for complaints several times. AT&T sent out service repair specialists 8 different times, each time was a new person to try fixing the problems. As a result we cancelled the services which they had not gotten to work properly. However, DirectTV then charged her $500 in cancellation fees.

We sent the equipments back on Wednesday after the week it was installed. We have attempted to dispute the claim for charges of canceling a service that never worked within a 3 business-day period, but they refuse to cancel those charges based on their contract, which she did not sign, saying you must cancel with 24 hours of ordering it.

I thought consumer rights entitles you to 3 day Statutory Limits to cancel Technical Services. This is unlawful business practice of DirectTV. They also accessed her bank account through AT&T somehow and withdrew $200, again without her authorization.

Hopefully this gets to someone. I have complained before several times and enough is enough. I have reported this company to the BBB as well as countless online blogs. I am also seeing a contract buy out and urging others to do the same. Something has to be done about the way this company handles things. It's also amazing how many of your employees agree about the wrongful practices that take place daily.

Initial installation was scheduled 6/27/11. I was very excited about my new service. I have never been a Direct TV customer before, and felt that the service promised would greatly compliment my new television. When I had called initially, I had told the woman who had taken my order that I indeed did not have internet service yet and that I was unsure of all that Direct TV had to offer. I took notes on the conversation we had and felt like she helped me pick the right choice for myself and my partner. I was also to happy to hear that when I use the automatic bill pay service, I received "free HD for life"! I greatly anticipated the installation day.

On the day of the installation, the tech was at our residence for about 7 hours. I had initially greeted him and my partner was with him the rest of the day, as I had an obligation to attend. My partner specifically took time off for this service. It wasn't until the "completed service" that my partner was made aware that the free HD service we were promised wasn't being provided. The box and satellite were not HD compatible however, he had done the extra wiring for the HD DVR service we had expected (which included drilling a hole through the side of our new house and having sloppy wire everywhere). My partner had called me and made me aware of the situation and I had promptly called and was heading on my way home. When I had called to remedy the problem, I had spoken to several people before I had spoken the 4th person on that call who to had yet to give me a solution. Prior conversations I had had up until the point that I had spoken to the last person made it seem like the error was a simple fix and that we should be up and running shortly. While the tech was still at our residence, my partner was also told that the problem was a simple fix.

I was shocked to hear that the fault was mine because I failed to remedy the problem on the confirmation email, which reads like Greek to those who don't work for the company, that I had to pay for HD service. I then informed her of the promotion I was offered by the woman who originally took my order. I was offered "free HD for life" with automatic billpay. I also stated that everyone makes mistakes and surely when I signed up, the sales rep could have clicked the wrong box. The burden of proof was there. They had me set up for automatic bill pay at the time the order was made. Why wouldn't I agree to a free service offered at that time when I had already made the requirements. I was then told that there was no way to alter my order unless I wanted to pay for the service. I found that surprising because we were told by the original tech. that all we had to to was "swap boxes".

After arguing to the point of tears, I figured out that the only way to get the service promised was for me to immediately terminate my account and have my partner open a new one. Home at the time, I had handed the phone over to him. When taking his info, they never verified who's name was on the checking account. They had used my personal account for the automatic bill pay for a service that is in his name. This account is in my name ONLY and should have been verified before it was charged. We were then told that our service would be terminated by midnight and we would have to wait until 7-12-11 for our installation. My partner was also promised that because this is not a full installation and only the downstairs box had to be changed and re-activated, that the service would be fairly quick.

After a 2 week delay we were able to get service. We were told that the service would be provided between the hours of 8-12. My partner had taken off for the first round, and I had taken a half-day for the second. I am an independent contractor for a company. Taking time off is almost impossible. When I do have to take time on a scheduled day, I loose that day's pay and will not have the opportunity to make the day up. I was scheduled for a full day and was to be compensated $250.00. I awoke early and started getting myself ready for the day. I had figured that I could be on the road soon after they come. The tech had called me to inform me that he probably would not be around until 1:00pm. He was swamped with orders and could not fit me in any early. I had asked him what the work order looked like for us. We were told that we would be marked as a priority because of all the initial stress and after waiting two weeks and taking more time off, couldn't see why my morning appointment was the first to get brushed off. He told me that he was going to see what he could do based on the work he already was scheduled for.

I had called my corporate office to let them know that I was not going to be attending work today due to the mess your company had gotten us into. The tech had called to let us know that his first appointment had to be bumped back because of no adult present and he would get to me as soon as he could. When he and his co-worker had arrived, he tech was shocked by the work that was done prior to his visit. The work was sloppy and wrong. Cords were too short, and the upstairs box was never activated and needed to be replaced. Another issue that arrived was the promise of a internet connection to fully view the vast library of movies and programs. The connection could not be hooked up because, in order to do so, the tech would have to drill through our porcelain tile in the kitchen and run a wire to our living room. I had to call and get to the bottom of the problem and later was told that a wireless connection could have been done at no additional cost. When my partner had spoken to the sales rep, none of this was brought up as a potential problem, or a solution. I had to agree to have to piece of equipment dropped off and set up later. The box in our guess bed room was done completely wrong and had to get replaced by the second tech.

Is this the service you offer? Where is the promise to your customers? This was the worst experience I have ever had with any company. Lost wages. sloppy order taking, blame on the customer, lack of personal bank account security. This is ridiculous. I am going to continue to write to your company and give a buyer beware to anyone that wants to start a service. My last letter had not gotten me anywhere. The same confusion, inconsistency, and passing customers off like a round robin continues.

I moved into new home and scheduled Direct TV to move my service. They came out a week later. I waited all day. The technician showed up, looked around, said he needed a different box and left. He never came back. I have been paying for Direct TV for the past week but they have not come and hook it up. I have NO TV!

I became a Direct TV customer 1/2011. I chose Direct TV because Comcast didn't provider service to my neighborhood (a new subdivision) at the time. Direct TV sent an incompetent installer out to install the equipment. He improperly mounted the dish on the side of my privacy fence. In April 2011 I started having problems with the reception of the HD DVR. It couldn't find the satellite signal. This process continued for more than three weeks. Due to digital fade and the inability to find a signal we couldn't watch television on the family TV.

I called Direct TV customer service several times during the course of a month. I was advised to try various troubleshooting routines (e.g. resetting the DVR, checking for signal strength using the Menu option) etc., all to no avail. I finally talked with one of their technical support representatives and he walked me through the process of determining whether the satellite was misaligned.

After making the determination a service call was scheduled for a technician to come out to my home to test the equipment to rectify the problem. I was told that that there would be no charge for the service call. The service technician came out and checked the internal equipment, took one look at the external dish and said that he would have to remount the external hardware.

He said that the initial installer didn't mount the dish correctly. A over time the dish had loosened and moved out of position. He explained that he would have to remount the dish and completely reinstall it. He installed a heavy-duty metal pole on my privacy fence and secured the satellite with additional hardware. Presto, problem resolved. The technician also explained that due to the improper installation of the dish initially that there would be no service charge. I signed a copy of the work order (which specified that there was no charge).

Low and behold I receive my June bill and it is abnormally high. After viewing the itemized statement I see a charge of $49.95 for a service call. I promptly contacted customer service and spoke with a representative by the name of Tasha. She had a heavy accent and it was difficult to communicate with her. I asked to speak with a supervisor and she transferred me (after a lengthy hold) to someone named Shekina.

Shekina proceeded to tell me in a very haughty tone that the $49.95 was a valid charge because I didn't have a service contract. I explained that I paid for installation during the initial install at my home. I stated that it wasn't my fault that they sent an incompetent technician who rushed through the process and installed the hardware incorrectly.

She proceeded to tell me that it was a valid charge and she would not (not could not) remove the charge. When I asked to speak with her Supervisor she told me that she was highest escalation point at the call center and refused to transfer me.

I also explained to Shekina that several representatives (including the technician that came to my home) had stated that I would not have to pay for a service call. She proceeded to tell me that since none of the representative bothered to document the multitude of calls that I made regarding the problem that I was out of luck.

One of the technicians did give me a three-month trail to Direct TV's HD Extra package. I asked Shekina why would anyone give me a free trial if I had not contacted the call center for assistance. She stated that she didn't know. She offered to give me $10 off (I don't understand why). I told her that $10 was not acceptable since the charge was $49.

After repeated questioning Shekina I was told that my only recourse was to write a letter to the office of the President. She would give me her identification or last name. She also cautioned that if I cancelled my contract that they would charge me $400. This is the second time when I have received unprofessional customer service from Direct TV.

I left Comcast to sign up with Direct TV. It was the biggest mistake of my life! I will never, ever, again subscribed to Direct TV. I will never recommend them to my friends, associates, or enemies.

I have worked in customer service for more than twenty-five years and have never encountered such dismal and unprofessional service. Direct TV should be ashamed. I am going to post my experience on Facebook and Twitter. I am also writing a letter to Michael White, whom Shekina said was the President of the company.

On or about 3/31/11, my mother stopped by my house and asked if she could use my VISA card to order Direct TV service. She does not have a credit card and one is required in order to set up an account. We called their number and it had to be carefully explained, at least 3 times, that the phone number we were calling from was Not Ruth's. We gave them Her number several times over.

All Direct TV had to do was swap out the dish that was there and install theirs. (My mother felt she was getting to get lesser expensive package through Direct TV.)

Two days before the scheduled install date, Direct TV called me about the site visit verification. I explained, again, that they were calling the wrong number. The staff person assured me she would take care of that.

Direct TV called me again to verify the site visit. Again, I gave them Ruth's number.

On the day of the site visit, the dish installation person called me to make sure someone was home for the install. I explained the whole thing again and gave him her number.

Two hours later, the driver called me again to say he was running late. By that time I had given up any hope that they could get the correct phone number on their records so I just said OK and called Ruth to make sure she was home. I believe the installation date was 4/3/11.

According to the instructions and to the lady I was speaking with, they needed to get back to me within 10 business days, which put the date at 6/10/11.

I called on 6/9/11 in hopes that perhaps it had been taken care of, but it had not. Again, the very long time it took to get a live person on the line was incredible. The recording obviously doesn't recognize Ruth's phone number, and would only repeat my number as being the one that they "see I am calling from". When I finally got a live person, she had no idea what I was talking about and I had to explain it all again.

On 6/10/11 I called again. After having to explain everything AGAIN, I was told that it is a matter for the Financial Dept. and that they would return my call on that day. I asked if there was a job number, or anything, that I could refer to in case I didn't hear from them and had to call back. She said there was not. Needless to say, they never called.

Now by this time I had spent a Lot of time just trying to contact these people. Between jousting with the recordings, completing the required fax information and sending it to them, and the time I spend sitting on hold, it had already taken hours of my time. And still, no-one knew what I was talking about.

8:20 AM EST I called the Direct TV phone number listed for this area, 877-510-7525. The recording said they were not open on weekends.

Then I called 800-531-5000 and went through the recording again. When asked what I wanted I stated "billing questions". There was a lot of squealing on the line, then another recording that said "We're sorry, your call was unable to be completed. Please hang up and dial the toll free number again." I did call again and got the same results.

8:58 AM, I called 800-347-3288 in California. This time, in order to avoid such a long argument with the recordings, I simply pushed the button for new service. Within 2 minutes I had someone on the phone. Her name was Shannon, and I explained most of it again before she agreed me that it was a matter for the billing dept. and that she would transfer me. After a while, the recording came back on and I was right back to the same beginning menu.

9:10 I called back. This time I spoke with Shone (and I did verify the spelling). I told her that I very much needed to speak with a Supervisor about the matter. Of course, I had to explain most of it again before a Supervisor could be summoned. She came back on the line after a while to say that she couldn't find this charge anywhere and to ask if the charge on the bill said Direct TV "service" or Direct TV "hardware". It says service. (There was no hardware involved with the exception of the dish.) I'm back on hold again.

End time of that call was 9:38.

It is now 10:24. I've spend another 40 minutes sending this to you, and going through the User's Guide of my fax machine looking for a way to receive a transmittal sheet when a fax is sent. I have been unable to find it, and I don't know enough about the machine to print numbers dialed from stored memory etc.

I will refax it though. And I will call my financial institution on Monday. I think it's a very sad situation that the business world has gotten so big that the average person cannot even begin to deal with them because we have no "clout".

I called to have DirecTV set up in March. The rep on the phone kept trying to sell me an expensive package I did not want. I wanted the $29.95 plan which I had seen advertised everywhere.

The service man came out and installed the dish, but left without providing us anything more than one station. We called many times and eventually (twenty days later) got the 60 stations promised for $29.95. Then we got an email saying we were billed $70 per month for the expensive package we did not want! I have called to make sure they corrected their files and billed us correctly. They keep saying we set up the expensive package and then say they will correct our billing but they never do! We are still being billed $70 per month. I called to cancel our service since it's so horrible and we spend so much time on the phone. They say they will charge me $440 cancellation fee.

This organization is a horrible scam. Stay away from them. It's the only business I know where they do not have to provide a product for the money they charge you and refuse to refund when they provide a defective service.

My first concern is that they attached the dish to my roof. I thought that it would be attached to the side of the building. Now, my new roof is not under warranty--it's a brand new roof. The installer and I never discussed where to put it but I think that it should be part of the discussion. Second, they are charging me more than what was originally agreed. Even on my last bill, they say that I paid $20.00 less than the bill. I paid exactly what the bill stated on the invoice. Also, they offered free service of HBO after my initial free show time. The contract ended and they charged me for it anyway. I think that the satellite company is not very honest in how they deal with their patrons.

System that was installed was installed under false pretense. The tech just installed the dish were it was convenient for him and not me the consumer. When we called the tech back after he had left, we were informed that is to call the boss ( mike) phone number **. Mike said we should have read our contract (mike said if I have to come back to your house there will be hell to pay and threatened my father quote with ** kicking. Please note my father is blind in one eye and is suffering very bad illness. Please help me.

My husband and I ordered DirecTV in May of 2010. Immediately we began to have issues. We waited a total of 12 hours to have the dish installed. The next day our satellite was finally installed and we signed an agreement allowing the dish to be set up. Apparently on the back of this sheet is an agreement saying that we will use this equipment for 24 months.

Our monthly DirecTV was to have a rebate of $24 deducted monthly. The first 2 months, this showed up correctly on our bill. The third month it did not and we realized that DirecTV was attempting to deduct the monthly charges from our checking account. We never authorized the use of our card other than the set up which required there be a card on file. I called customer service to have our bill corrected and have our card removed on Aug 15th or 16th. I was told that our card would not be charged again, however, we were not allowed to remove our card from their file. If we did, our service would be terminated and we would have to pay an early termination fee, per our contract that we were unaware of until this point. We were also told that the rebate did not apply because we did not fill it out correctly. I questioned this because it showed up fine the first two months and was only asked if I was going to pay our bill.

I called back again later that day and question our rebate again. I was told that it was a system error and the problem would be corrected. The 27th of August, I received a bill from DirecTV demanding $24 that was past due, due to our debit card being rejected. This is the $24 rebate. I called DirecTV and spoke with a manager after waiting on hold for 75 minutes. I had the manager and customer service put on speaker so a fellow co-worker could hear them guarantee that our balance was $0 and that our card would never be charged again.

The week of August 29th-September 4th, my phone was called a total of 43 times by DirecTV. I spoke with customer service reps at least once a day. Every response was the same. They were calling because we had a past due balance, our service was going to be disconnected and our card had been denied. I asked each customer service rep that I spoke with to look into the matter further, that our balance should be $0. Each one of them assured me that our balance was indeed $0 and that I would no longer receive calls.

In the mean time, I searched DirecTV online and found that there are a number of people having the same issues. Apparently, everyone's rebate fails, and everyone's card is charged unlawfully. I wrote DirecTV via their customer service email claiming that they were fraudulently charging our card without our consent and for an amount that was not owed to them. On September 4th, I received a phone call from DirecTV customer service. I received the reps permission to put her on speaker in front of my friend that is an attorney to have a witness to the conversation. I was told that our card would never be charged again, our balance was $0 and that I would no longer receive calls. I am still receiving calls from DirecTV today! I am still being threatened to have my service disconnected and just received a bill stating that $24 is past due and due immediately. This is a scam!

I had DirecTV installed 6-14-2009 and the contract ends on 7-14-2011. When we turned our furnace on in October of 2009, we found that the duct work had been damaged. The only person that had been under the house was the DirecTV installer. I called DirecTV and explained what had happened, and was told they would investigate. They never did. The estimate was $938 to repair duct work and the estimate was sent to me via e-mail by local contractor.

I called DirecTV in Feb 2010 to replace the receiver in the bedroom with DVR. The installer replaced receiver and had my wife sign work order. The DVR quit working the same day and I called DirecTV. Instead of having the repairman come back and fix it, they mailed another DVR to us. I asked if they would credit us for the time that we were without service. They said yes, but they never did.

In May 2010, the DVR in the living room went out; the repairman came out and replaced it with newer model and fixed the problem. In July 2010, both older model DVR's started having recording and audio problems. After several calls made to DirecTV that did not resolve problems, they sent a person out for service call. He told us that the older DVR's were failing, but he had been instructed not to change ours out. He replaced a box on the outside wall and left. We received a call from Directv asking if our problem had been resolved. I told them that it had not. They told me that it was a broadcast issue and they would call me back in three days to see if it had resolved on its own.

I then spoke with their service department and was told that it was a DVR problem, and they were going to ship me a replacement and that I would be charged $19.95 for shipping. As I had not been charged for shipping on the other replacement equipment, I called back and asked why this one was different. I was then told the order was canceled for that DVR even though it had only been 15 mins since it had been ordered. They told me then that case management was going to contact me.

Case management called and told me again that it was a broadcast issue. I asked if that was true, then why did the DVR in the living room work fine, but the one in the bedroom did not. I was then told that I did not understand how their system worked, and that they would call me back in three days to see if the issue had resolved itself. I asked how long was left on my contract, and was told that I had extended it in Feb when they replaced the DVR in the bedroom, and the new end date is March 2012. I told then I had not agreed to this extension. They said that I had, as their Operator "scripted" the agreement and that was all they needed. I asked for a voice copy of my agreeing to this and was told that I needed a subpoena to get that. The person who told me this is "Tommy".

When they called back, I told them the DVR in the bedroom were still not functioning normal. They said they would call back in three days.I then filed a complaint with the Better Business Bureau.

The office of the President then called and told me that it was just a broadcast issue. I again asked if that was so, then why did the new model DVR function properly, but the old one did not? She said that they would send out new DVR's to replace the faulty ones. I then asked about the contract extension. She said they had on record a copy of me signing it. I asked that a copy be sent to me.

I was sent the new DVR's and a copy of the extension (signed by my wife). My wife was told that it was just a work order, and that she needed to sign it to show that they had been here. I mailed back a letter that states my wife was not on this account, nor does she have the authorization to extend the contract. I also offered to send back the DVR that caused them to extend this contract.

I received a phone message on 9/6/10 to call them. I called and talked to Daisy; she said I needed to send back the DVR I got in Feb and she was going to deactivate it now. I asked if they would send out the receiver that I had to begin with, and she said no. She then switched to a supervisor who did not know why I had been switched to her. I told her I would call back today and talk with the office of the president.

I called today and was told that they were holding me responsible for a contract that now ends in May 2, 2012. I asked how that could be. She told me that because they had replaced the broken unit in May, that I was then responsible for a new contract from that date. She then said no, it was Feb, 2012. Then she said it was June of 2012, but she would put it back to May of 2012. As this was going nowhere, I told that I would be contacting The Attorney General for Oregon to file a complaint. She said that was fine and we ended our conversation. I would like any and all contract(s) with DirecTV voided. In addition I would like to recover monetary compensation for damage to my duct work.

DirecTV installed a dish on my garage roof. I requested they remove it and relocate the dish. They said there will be a $200 fee to remove the dish from my roof. They had no permission to put the dish on the roof. Over time, the dish will loosen the mounting screws causing water leaks and rotting of the roof.

I waited three days for an installation that did not happen. My husband drove 14 hours round trip for this install to a second home we just purchased. He drove from Albuquerque, NM to Ft McDowell, AZ. No one showed up on the scheduled installation date even though we were called the day before to reconfirm. We were rescheduled for two days later and still no one showed up. We made numerous calls for an explanation and was always routed to a call center and talked to different people each time. They all said that my husband would be called within the hour. This did not happen and no one even followed up with us after the fact after I had expressed my concern and dissatisfaction to numerous personnel.

I recently placed an order on August 17, 2010 to have DirecTV reinstalled at my home after trying another provider. I was told that my installation date would be August 24th. I was called on the day of the installation by the technician "supervisor" and was told that there was a problem. I would not be able to have my installation until September 9th. I called DirecTV and was told that the equipment was on backorder. My first concern is that someone waited until the night before or the day of an installation to figure out that they didn't have the equipment. It really doesn't make sense. My second concern is that this is the "second" time I have had a problem with DirecTV and installation times. My third concern is that I canceled my other service which cost me $300. Now, not only do I not have any television service for my family, but I am out of $300.

First it took me 3 orders to get the service in. Finally when they put it in it worked exactly 4 hours and now I cant get anyone to come out and fix it. I'm told that someone will call you. Well, someone does, only to tell me that I will be contacted in 24 hours. That has not happened. I need this fixed or taken out. I also want a refund on install charges as it was not done right.

Their installer of new service drilled into a 220-volt line inside my home. I had to have a new line installed. The damage claim was handled promptly. Their Mr. ** came to my home with a check and release. I was concerned with blanket release for future claims (2nd paragraph) and asked for time to have the release reviewed. Mr. ** left with the check. I signed the release on June 14th and called Mr. ** over a dozen times asking him to set a convenient time for us to meet to deliver release and take possession of the check. I got not one response to any of my recorded calls.

I gave up on local help and sent an email to Georganne **, a Claim Adjuster who handled our claim and asked her to help us with Mr. **. The email was sent on July 16th. No acknowledgement of receipt as of today. I want to close this matter. Can somebody at DirecTV help me? Thanks.

I was charged $380.54 to run a new line. The claim was settled and the release issued by Skylink, Ltd. of Findlay, OH.

On June 24, 2010 at 10:45 a.m. technician (ID number 437635) arrived at my home to install 4 boxes to 4 televisions. He checks all 4 televisions and found them all working to Dish cable. He then went out to his truck to begin the installation of system. Firs,t he installs the one in the living room, then bedroom #1, and proceeded to install the rest of them. When he got to bedroom #1, he called me and indicated that the outlet is not working. I gave him an extension strip and plugged it into another outlet and walked out of the room. About 15 to 20 minutes later he called me again; he was in the second bedroom and said something happened to your TV; it went out and it is not working anymore. I asked, "What did you do? It was working when you got here." He said he will call his supervisor.

He went on to call her and told her that the customer's television blew out. I overheard her say, "Well tell the customer when she gets her TV working again, we will come back and connect the box." After hearing that, I explained that my TV was working when he got here and now it is not. I also explained that this was a brand new TV that my daughter bought me for Christmas. The supervisor then told him she would be right out.

The supervisor arrived about 30 to 40 minutes later and began to help the technician install the boxes. I do not know when the second technician arrived but the three of them worked together. At 5:45pm, the supervisor brought me a form to sign that stated my outlet was defective and it blew out 2 of their boxes and my TV. She advised me to call the number on the form and read them the statement that she wrote on the form. I explained that the technician had to do something wrong because all 4 of my televisions were working fine when the first technician got here. Once he started working, all of a sudden one television no longer works. Also, if there is something wrong with the television, I want a new one because the television was new. She gave me a copy of her report and left.

After this whole ordeal, I am starting to regret my decision of changing from The Dish to Direct TV. They blow out brand new TV and I would like cancel my contract with them. Unhappy and Disappointed New Customer

I called Verizon for a cheap phone package for home phone service installation. I was told of a "bundle" package to include internet and DirecTV. Since I was trying to save money and I thought I would give it a try. I asked specifically about line of sight issues with satellite services and interruptions during storms, etcetera and was lied to. I was told that the technology has much improved and their picture was better than cable, etcetera. I knew there was a contract, but was never told that it would be as much as $480 to get out of it. I was also never told about warranties for the dish, etcetera and that I may have to pay out of pocket for repair/replacement, etcetera.

I was reading that in the packet dropped off at installation. After Verizon sold the service, they washed their hands of the DirecTV and referred me directly to that company for any further contact. Florida Law allows for 3 days getting out of a contract but I didn't have any issues with the service until 5 days after when there were a number of afternoon storms and I had no service at all during the entire time. I called their customer service and got no satisfaction and when asking for a supervisor at first was told to call back.

I finally got a supervisor and was told "of course, you won't get a signal during storms" and "no service credit will be given, we can't control mother nature". I realized that I was going to get nowhere and that this was totally unacceptable so asked to cancel my service. This is when they told me of the $480 fee to get out of my contract. I was astounded and felt totally scammed. They told me I was in breach of contract when in reality they were in breach of contract by not providing me with the service promised, in fact there was no service at all.

We signed up for DirecTV online and scheduled an installation date two weeks out. Prior to the installation, we received multiple emails and phone calls reminding us of the appointment and having us confirm it, which we did. The installation was scheduled for a Saturday between 12 noon and 4 PM. At around 12:30 PM on Saturday for installation, I received a call from the local office asking if we had heard from the technician. I told them that we had not. He said that they were scheduled to be there between then and 4 PM, but if there were any issues to contact him (Mark) and the issues would be resolved.

At 3 PM, we still had not heard from the technician so I called the local office. We were told that our installation was scheduled for 3:30 PM. At 3:50 PM, we still had not seen hide nor hair of a technician so I called the toll-free number and spoke with a representative. I told her that our new relationship with DirecTV wasn't off to a very good start. She said that the technician was showing as on-site. I explained to her that he most definitely wasn't on-site, and she said, well, he must be close to arriving, but if he didn't arrive by 4 PM, to call back.

At 4:05 PM, there was still no technician so I called back and spoke with a different representative. She, too, said that the technician was showing as on-site. I verified the address with her, and she said that it's what they have in their system. She said she'd notify the local office and we should receive a call from them within 20 minutes.

About 10 minutes later, we received a call from the toll-free number and the representative said that they had been in touch with the technician's supervisor, and he would be contacting us. I told the representative that we hoped the installer would be reprimanded because he wasn't on-site, had never been on-site, and his reporting that he was on-site was fraudulent reporting. Thirty minutes later, there had been no call from the supervisor so I called the local office again. The original representative (Mark) that had contacted us was off for the day, but the individual I spoke with would look into it and call us back in five minutes.

Fifteen minutes later, there had been no call and we had movie tickets so we left. We only have cell phones, no home phone, so we knew that if they did call, they'd be able to reach us. However, at this point, we were fed up so on the way to the movies, I called the toll-free number again and spoke to yet a third representative and cancelled our order and demanded a refund of what we had paid for the receivers. I also once again pointed out that the technician had fraudulently reported his activities.

He again started to defend the actions of the technician as not fraudulent and said he would escalate. I told him to stop right there. He was not escalating. We had already attempted that route.

He was to cancel our order, refund our money, and nothing further as at this point. We were no longer interested in doing business with DirecTV. We had been Dish customers for four years, but decided to give DirecTV a try, but would be returning to Dish as we had never had these sort of issues with them. Finally, he cancelled the order, provided the cancellation number and I asked when we could expect the refund to be processed, and I thanked him and disconnected the call.

Now, we're waiting to see if the refund is processed within 5-7 business days as indicated. It had caused inconvenience and stress. We lost half a day on Saturday awaiting the arrival of a technician that never arrived and was stressed of having to attempt to resolve the issue.

I'm a returning customer to Direct TV, after being gone for approximately 2 years. I scheduled a installation on 5/17/2010, installers did a crappy installation, charged my account with 3 receivers, only installed dish and left 2 receivers, requested 3, one of which was suppose to be a HD DVR receiver, not left at house, tech. said he couldn't install because their wasn't any cable already ran to that room. Called Direct TV to complain, left on hold for over 45 minutes to speak to a supervisor about installation. rescheduled appointment for 6/21/2010 to return with HD DVR and completed the installation, had PM scheduled.

Took off work at 11:30am to meet tech's. At 2:30pm somebody from Direct TV called said the tech was running late, would be there around 3:30pm. At 3:45 somebody from Direct TV called again said the tech was running late, should be there by 4:00PM. waited at my house until 6:00pm, nobody else ever called, installer never showed. Called Direct TV back at approximately 7:45pm spoke with Amanda employee # 100419925 in the Georgia office, she transferred my call to equipment stayed on hold for 25 minutes listening to there stu[pid music, all of a sudden connection died.

Called bak spoke with Jason in the Oklahoma office, asked to speak to a supervisor, spoke with Shannon, she was unable to make retribution to my satisfaction, asked to speak with her manager, talked to Matthew, and said that I could call the tech. and he gave me his telephone #. Why tell me does the customers of Direct Tv need to be inconveienced by there Customer Service,Supervisors or Managers. Ilost 6 hours of work no pay and still didn't get the installation done, and to mention also the time spend on the phone talking with Direct TV. There pathictic. Should have stayed with cable. Called the tech at the telephone # given to me by Direct TV, he acted like a idiot, incomprehensive as to what I was talking about, and hung up the phone on me.

I signed up for Direct TV. After waiting for several hours for the installer to arrive. He informed me that my FREE installation was going to cost me $60.00 because he needed to run a line for the DVR I ordered. This fee was NEVER mentioned when I ordered the services over the phone with a live person. The Direct TV sales person touted the FREE installation several times during our call.

i fell forthe adv by flyer and area newspaper for 2 yrs $29.99 for 12 mos w/2 free upgrades hd receiver and recorder in hd free showtime and starz for 3 months. when i didnt get the recorder called th em and when i saw my picture was blurry called them as realized i didnt have hd and recorder was not the one illustrated in the ad contacted them by e mail and when i tried to watch starz was told i'm not a subscriber. and when i sent them 3 more e mails was told i didnt order hd programming.

i have a copy of the ad and witnesses in apt office where i made the arrangements as wel l as an employee of the complex i told of my set up and gave him an extra copy of the ad. i'm now told it would be a $90 upgrade. also i have been billed $68 one week from installation due this week less than 2 wks from install--rebates not yet reflected. neglected to mention when i clld to set up service asked for it to begin and not becharged until 6/3 when i received social security. it was done immediately costing me $34 at the bank.senior elderly abuse is a felony in az and this is clearly a case of fraud. they will not give me my ordered program and equipment as say i didnt order hd--a total fallacy.

After installation of DirecTV with DVR recorder, I decided to cancel the DVR for just a converter box. I was told by DirecTV rep that I could do this myself. Well not so fast. After calling about this, rep said someone would be at my home on a Friday afternoon. Guess what, no one showed. The next step was to call about this and was told that there was no record on file for this service.

DirecTV was not through as on Saturday, FedEx delivered another converter box. I called FedEx to return it and hope this will be done tomorrow (Monday). DirecTV better not bill me for another converter box as it was their mistake billing. They advertised one low price but don't let you know the real cost. Nothing about rebates in their ad. I'm so sorry I ever called DirecTV.

On Saturday at 1150 am, we called to see where the tech was and that is when all the run around started. We were told the service tech was involved in an accident and that they would call back when they knew a better approximate time as to which he would arrive. When someone called back, we were told that they will be here shortly. The next call, we were told tech was available and would be here in 35 to 45 minutes - every couple hours that a tech was on the way and he would be here within the next 30 - 40 minutes, two hours went by, so we called back. We were told that they would call us back in 20 minutes with an answer.

Someone finally called us back at 730pm and told us they just got off a conference call with the service tech and the field supervisor and said they would be here within 30 minutes. By 11pm, we called DirecTV again and we we were told that was too late for anyone to get out here and that we needed to reschedule for another day which is the 30 and we can't miss work that is why we scheduled it for Saturday. We stayed here all day, Saturday for nothing when we had errands to run. DirecTV says that they can't give us a number to the company they contracted out to do our job which is Mastec.

This morning Sunday, March 28, we received a call from the contracted company to confirm our appointment for Tuesday and we asked that they have somebody come out here today and they said they couldn't do that unless someone at DirecTV set it up. While my husband was on the phone with them, I called DirecTV and they told me that they couldn't do that but they other company had the power to do that. The supervisor that my husband talked to said after raising her voice that there is nothing they can do since we were on the books for the 30th. My husband asked to talk to another supervisor after being transferred was hung up on.

We have had no resolution to this issue and we have received nothing but the run around since 1150am Saturday morning. We feel like we aren't getting true answers and need to get our cable fixed. I don't know what else to do. Please help.

I called Direct TV to find out why, after a failed attempt on the part of Direct TV to install, I was charged $460.00 on my credit card. The service was cancelled the day it was installed. In fact, it was before the installer left the house. The person at the call center gave me the run around about the cancellation order turned in after a week (the fault of the installer) and to write an e-mail.

My husband had DirecTV installed in our home in Aug. 2009. The system never worked properly. We had several service calls and the technicians were unable to fix the problem. My husband called DirecTV many, many times regarding the problem, they were to send us new equipment, supervisors were supposed to call him to resolve the problem, but no one called and the problem was not resolved.

All the while, we are paying our monthly bill! This past weekend, we received boxes from DirecTV thinking it was the new equipment that was promised, but it was not. The boxes were empty. Monday came and I found that DirecTV put a hold on my bank account, mind you they are not authorized to use my account since the DirecTV account was in my husband's name and the bank account is in my name.

DirecTV charged my bank account 4402.44 without authorization. We received no bill stating that this amount is being owed. What I did receive was a statement showing a zero balance on the account with credits given to us by DirecTV because of all the problems we had been having. Basically, DirecTV took money from my account without authorization. My bank says they are unable to do anything and DirecTV refuses to give back the funds. How is it that in America, these large corporations are allowed to do what they want? How can I get this resolved? To anyone that is reading this, don't get DirecTV, you will regret it!

I live near Asheville, NC. I was confirmed for Direct TV installation on 2-13-10, between noon to 4pm. Since there was no word from anyone that day, at 4:15pm I called the toll free number to inquire and was told "our records reflect installer is in your home and install is underway" but it was untrue. SPVR called twice over 45 minutes, and said he could not locate and had not heard from installer. I asked to re-schedule and was given 2-17-10 as the first day available. Installer showed on time, looked around home and declared that a supervisor was needed, as an upgrade to HD was required. Was I willing to pay an additional $5-$10 each month (or another amount, he was not sure)? I said that I didn't know what was the additional amount required for? "It's technical", was the most informative explanation received.

"Supervisor" was eventually reached (as a courtesy, and to expedite matters, I offered to use phone number the supervisor called me from the previous Saturday, but it was declined) and I was overhearing the conversation and learning that I required a "SLM" or "SWM" and "everything needed to be cancelled and started from the beginning", and "she already registered" and so forth. The installer offered his phone to me to speak with the person myself. I first wanted to know why an upgrade was required when I had a verbal agreement or contract previously negotiated. The explanation was simply that I required it, my home required it and I could not have the installation without it.

To make matters worse, because I now needed an upgrade, I no longer qualified for the promotional offer because it expired earlier this month! I would pay $22 more per month or could not have Direct TV. It was obvious the installer wanted to have a quick decision from me, as did the person on the phone. I was not willing to give my consent for any more money when the promo wasn't honored. No conditions or qualifications were presented to me at the time of the sales call and there was never an apology for not showing up on the original installation day or an adequate explanation why an HD upgrade was mandatory for the service. Ultimately, I explained the way I felt: misled and baited and switched. I asked to have my verbal agreement cancelled, and was told it would be. I called the toll free number to register a complaint. A supervisor listened to my situation, apologized, and said the only thing that he could do was let 'corporate' know about it.

For all of his polite listening skills, he never offered to regain me as a customer, it simply never entered into any of the conversations with any of these three people, which is really unfortunate. When I again asked for an explanation of the reason for the required upgrade, our connection was immediately ended. The supervisor never called back. To sum it up, I just want other people to be aware of the hidden costs, deceptive practices, and certain disregard for the time or money of potential customers. One more quirky thing, I received a call from someone (**) within a couple hours who learned I had a bad experience with Direct TV and wanted to install Dish for me.

I switched to DirecTV in October 2009, much to my dismay and stupidity. Now, the first week I had it the wind blew the dish out of whack as it was installed incorrectly. I had to wait a week before a technician could come to fix it, but he did not properly fix the dish as he tied it down with plastic ties. So in early February 2010 when the next wind and rain storm came, it was again blown out of whack. I again called DirecTV and they had a technician sent out in 2 days--this time he properly mounted the dish with a steel bolt so it wouldn't blow around in the next wind storm.

When I had called the customer service in early February to have this problem fixed, I was told I would not be charged as I was still under their so-called warranty. When I received my bill this month, I was charged for the service. I sent an email complaining and said I was told I would not be charged. Another example of DirecTV screwing over their customer. I told them I was going to file a complaint with the FTC, the Attorney General's office, etc., as they should honor their commitment of not charging if they said they would not charge.

Does any company in this country have any moral ethics left? I am finding out the answer seems to be no. It's costing me more money than I expected. I would like to cancel DirecTV but I am afraid they are going to charge my credit card or take money out of my bank account. Companies who do business fraudulently should be allowed to go under. File lawsuits against them. We know Congress won't do anything about the big corporations, so I guess it is still ** the customer in this country.

DirecTV came to install service on January 25th of 2009 and I told the installation man that the landlord just called to tell me that I was not allowed to install satellite and that he would not produce the permission form needed. The technician said okay and left.

On March 4th of 2009, I got a bill from DirecTV. After 3 hours on the phone with them, they said they would credit me the amount. 6 weeks or so later, I got a letter from a collection agency saying I owed DirecTV $90 for services. I called them and was told to pay it before making a written request for an investigation into the bill that was previously resolved. I paid it under the premise that I would get the money back.

After sending the letter 3 times, once by certified mail that showed received and twice by fax as per their instructions, they just kept telling me to call back. Today, February 15th of 2010, almost a year later, 7 hours or more on the phone with them later and 3 letters later, the representative is telling me that they will not credit me the money even though it's a bill for January 25th of 2009 to March 4th of 2009 because they only show the service as being canceled on March 4th. But she also says they show that the representative never installed service but that since I didn't "cancel" the service that they are allowed to bill me for it even though they never installed it. The technician who came to install it never told me to call in for a follow up and neither did any representative I've spoke with since March 4th of 2009.

They charged my checking account $25 for installation and they never showed up and are telling me that they will not hook up my TV until I pay for the previous account that was in someone else's name and I cannot have service of my own. I know for a fact that there was no service under that person at my home because it was my mother's home and I had already paid her bill.

Money was taken out of my account and I missed a day's pay to be there waiting for the installation guy and I was denied service. They never called me or anything else.

I have had DirecTV for about 9 years. In March 2009, I upgraded to HD and I purchased my boxes (2) for $100 each. DirecTV came out and installed my HD dish. About a month later, I had to have them come out again because of no reception. In June 2009, June 13 a storm came through and I had no reception. I called DirecTV and they said they would come on Saturday morning. I received a call from DirecTV Saturday morning and they told me it would be 2 weeks before they could get here.

I told them I wanted to cancel and they told me it would be $480 to cancel the contract. I sent the boxes back and told them to come get the dish. I did not sign a contract ,only an acknowledgment of receiving the dish. DirecTV turned it over for collections and they have harassed me every day. My credit shows bad and my home owner's insurance was increased $600.

I ordered DirecTV installation on 9-9-2008. DirecTV customer service requested $200.00 as a deposit before the installation. I asked the customer service agent if the amount of money ($200) is refundable after cancellation. The answer was "yes". The service was cancelled on 1-18-2010. I called customer service for my refund; they are telling me that my deposit has been used as a credit. The question that I want to know is how can DirecTV use my deposit as a credit? Why they did not explained to me that my deposit will be used as a credit? Please, Consumer Affair members, I need your collaboration for my deposit refund by DirecTV. Thanks.

I subscribed to DirecTV Satellite Television service in March 2009. During the year that I had the service, I had numerous issues with poor reception and faulty equipment/connections. I kept records and notes of calls to Customer Service (who were very frequently rude and 100% of the time each person I spoke with had a different story or proposed solution regarding my situation. Technicians were at my home 5 times through March 2009 - November 2009.

There were two appointments where the technician did not show up at all. Two of these services were notable in that: first, the technician drilled holes in the exterior of the house to run a cable (essentially a giant black "Z" on the back of my house) without authorization or my knowledge until the damage was done, and expressly against our wishes that all cables be run interior. The second service call resulted in the technician telling me the cable to another room needed to be replaced and he could only do it on the outside of the house even though there was an existing cable run interior and pulling a new line would not be terribly difficult. He informed me that he was unable to fix the problem without running the new line on the outside of the house, and if I wanted it interior, I needed to call an electrician to perform the job. He left without resolving the problem.

After his departure I went to the attic and simply plugged in a wire that was dangling next to the satellite outlet and the receiver worked. Later that afternoon, a review specialist arrived and noted that I had amended the problem myself and he also advised me that the installation was "sloppy work". On January 8, 2010, I called to report that, yet again, a receiver was not working. At that time, I was informed by customer service that we had been overcharged since our service began and because we had so many problems over the months that they would upgrade a DVR receiver to HD for free (I realize now that this was simply a method to rope me into an additional 24 months of service). They could not schedule the work until February 2, 2010, but my account was assigned a "case manager" (for the second time).

This person called to inform me that she could do nothing as there was already a pending service (the 2/2 upgrade) and they were unable to handle more than one at any time. Three days later, a second receiver stopped working and it was the last straw. I informed DirecTV (and they agreed) that auto payments were no longer authorized, and today 01/23/2010, I called to cancel the appointment and service entirely, effective immediately. I was offered promotions in order to remain a customer and the customer service representative offered to get me an earlier date for my pending service call. I declined both and informed her that I felt that DirecTV had ample time to resolve our service issues and did not, in good faith, uphold their end of the contract even though I had faithfully paid my bill each month on time.

She informed me there would be an early cancellation fee of $260 plus one month service (they expect me to pay for service in February even though it is cancelled and inoperable). After this conversation I changed my credit card number and informed my bank of the situation and obtained the forms necessary to dispute unauthorized charges. I then e-mailed DirecTV to remind them that they agreed that no additional automatic payments would be processed and if they attempted to do so, I would dispute any charge.

Tonight, I looked at the Better Business Bureau site and was amazed at the complaints filed with DirecTV. From consumeraffairs.org, I followed several links to articles regarding pending litigation against DTV., I also e-mailed the state of Connecticut Attorney General to inquire if they are involved in or propose to take action against this company. I never physically signed a contract with DTV, although my payments and acceptance of service would probably indicate that I agreed to their terms. However, their "terms" are buried in fine print. It's just not a way I would expect a reputable company to operate. Thank you for your consideration.

I switched over from Dish to DirecTV about 10 months ago. The installers from DirecTV (the first ones) damaged my telephone lines and failed to perform the installation properly. When contacted, DirecTV sent out a second installer who cut a hole in my ceiling sheetrock and kept enlarging it, but still couldn't fix the telephone problem. I later fixed it myself. They apparently did rewire one of my locations properly so that it had both satellite 1 and satellite 2 cables into their box, but apparently failed to do the same on another location in the house. Hence, one cannot record one show and watch a different show at the same time at that location.

When contacted to explain the problem, the customer service agent and the Operational Manager wanted to charge me for the visit to perform a correct install. When pushed that this was not a warranty issue but rather an improper installation, they offered a $30 credit on a $49.999 service visit but refused to have an installer come and perform a proper installation without cost to me. They stated that their "contract" clearly covers only 90 days even if the problem is one of improper installation.

They installed our dish incorrectly. The dish no longer works and we have no TV. They are refusing to send anyone out to fix the problem for more than a week. Therefore, we want to cancel our account and they are telling us we cannot cancel. They will charge us for a service they are not going to provide. I would not mind having signed a contract if they provide the service they are contractually obligated to provide. But they do not. The word needs to get out to as many people as possible. These people are crooks.

awful customer service from day 1. the installer left without testing the equipment to make sure it worked & it was not set up correctly. 2. the person who took my initial order over the phone didn't enter to info correct so there was a delay in getting my service activated after the tech installed the equipment. 3. i didn't get the discounted rate i was promised. it took me 7 phone calls and one email to get my first bill corrected. i was told that once they corrected the bill, my discounted rate would be applied from that point on...not retroactive! all these mistakes in less than 2 wks of being a new customer. i regret switching from dish tv! only switched from dish to directv because dish couldn't give me the local channel i wanted.

if you need to speak with someone with authority to resolve a complaint, call 1-866-785-5536 or email at CustAdvocFollowup@directv.com.

I recently instaled Direct Tv at home. since the instalation, one of the boxes are not working propertly. It keeps shuting down and restarts every 15 or 30 minutes. I called four times, everytime, they keep telling me to call next time if this happen again to replace this box. thelast time I ask to talk with the "manager" who identified as randy Moreno, who told me that why I called if the box is working at the moment. I explained that this box shut downs and restart in a minute or two. He told me that they are not going to replace the box. There is not even two weeks since it was instaled. The manager hang up on me. I was told that I have to pay cancelation fees if I want to cancel this service. I called again, they aks me to wait and had me in line for more than 30 min - I finish the call waitting without answer

I had ordered the service took a day off from work for them to cancel the first time. The next time they showed up the installed the equipment , left a mess the same day when I changed the channel on my main tv the box just kept rebooting. My wife called the tech as they had left their stickers on all the boxes after 3 days of daily excusses they show up . they look at the box shook it and accused me of breaking it.Told me I should have gotten there repair plan. I was told it was my problem.When they left I called dtv and told them to remove everything . I was told about a fee they were gonna charge my credit card for a service I never had. Well after hearing that I began removing the boxes myself and both hd boxes were used alot !! looks like some sort of scam . I hope people read this and be very careful of them . Not a good way to do business .

Now, when we had to move to a different state, on their website it states free moving, well, the forced us to pay $50 for this, and if we wanted to cancel Directv we are held hostage to the tune of $400.. their customer service did NOT offer to work to correct any issues.. NEVER would recommend them to anyone!!!!!!!!! Run away!

had direct tv installed. installer fell through my attic creating a hole in my ceiling, tore a cable outlet out of the wall needs plastered, left wires running everywhere around the house, phone box on outside of house is open, he cut holes through crawl space vents that are automatically controlled, wires on the roof going to the satelite all just hanging over the peak of the house and dangling, drilled a hole in the roof to run lines in rather than take them in through the soffit/facia and did not seal the holes....what a mess I have.

In Jan 2009 I called Direct tv to see if i could get local chanels for free like the add said. they put me on hold came back on and told me I could get it in my area.I went ahead and ordered they came and when they installed they put a rod in the yard and put the dish on it. but with out me knowing they went to my house and removed dishes sat.off the side of my house just the dish not the bracket.I called direct tv they told me they would send them back to put it back.

or at least contact me Dec,11,2009 still waiting

I am very dissatisfied with the wiring and installation that took place at my home on March 9, 2009 by Direct TV. Not only were the workmen unprofessional who showed but the work itself was substandard and unacceptable. Holes were drilled into the cedar shake of my house which not only looks unsightly because it is located on the front of my house but I now have wires running across the roof of my home as well. As a result of the holes I have water damage underneath the cedar shake as well as insects that now enter into my sons bedroom. I also have several holes througout the bedrooms and my kitchen where the workmen snaked wires as if they were playing hit or miss. I have a broken garage window, cracked siding to the back of my house, not to mention they tracked mud and dog waste throughout.

I had to immediately call in a carpet/fllor cleaner to address that issue. When I called to report all of the above, I was told to put it in writing which I did on March 11, 2009 and to send pictures of the damage as well- which I did. It took about five months of constantly calling before they sent someone to my home to repair the damage. The person they sent to my home was the usbcontractor who did the installation and who caused the damage. I told Direct TV that I did not feel comfortable allowing this man to do any more work in my home.

Several months passed (after NUMEROUS phone calls) before they sent someone back to my house. They did not even have it on record that they had previously already been to my home to assessed the damage. The same contractor showed. Again we told Direct TV this was unacceptable, especially after hearing how he intended on fixing the damage. In the interim we did call a private contractor who gave us an estimate and that estimate was sent to Direct TV.

Long story short. We again called Direct demanding that they either fix the damage or pay us for the damage and would fix it or we would take them to court. They then had a contractor contact us the next day, an appt was made for him to assess the damage. When we asked him if he was licensed and insured he said no. As it turned out this individual works for the orginal contractor who did the damage in the first place. Again we called Direct TV and said enough was enough. They told us to get three estimates and to send them in. I am less than confident that Direct TV stand behind their word. At this juncture I feel they are just blwoing us off once again. With winter approaching I fear what easily could have been repaired will turn into a major project and cost me even more.

We subscribed to directv, they came out to install dishes, one for local and one for other channels. Within the week we had a storm, nothing major, just a normal windy storm. Both dishes were tipped and dangling. Apparently, they never fastened them down. Called and they had to come out to fix it. Wanted to charge us for the call, which I finally got them to realize was their mistake. From then on, we never had a decent picture fro local channels. I called and was told it was probably trees or something in the way. But the other dish was right next to it, and there were no trees or anything in the way.

I complained about this several times, and they finally agreed to come out to look at it. We scheduled an appointment, and after waiting all day for them to show up, they called to say they neded to reschedule it for the following day. I told them we could not do it then as we were both on different shifts and no-one would be able to be there that day. This went on for 3 more times of trying to schedule, them not showing up and wanting to come a different day. I told them if I couldn't get the local channels, I did not deserve to be charged for them. I was told if I downgraded, I would be charged a fee. I was also paying an insurance fee every month for them to fix any problems we might encounter. I told them they hadn't fixed the problem we had, and I had paid all these months for them to do so, and I wanted a refund for it. They said they couldn't do that.

So I downgraded to the lowest thing possible for the end of the contract, and told them to discontinue my service. I did receive a statement from them which had a $0.00 balance on it, only a few months after I terminated them. Now, 2 years later, they are sending me a letter from a Riddle Wood lawfirm. The amount they say I owe is $60.68 plus attorney/ collection cost of $69.00. If anything, Directv owes ME more than that for 2 years of paying their $7.99 insurance fee every month when they never followed through on their part! Every time it would rain or snow, I got terrible reception, and they never came to fix it. After terminating them, I went to Dish Net, and have had no problems at all.

At 4:15pm I called DirecTv since no technician had ever shown, nor had I received any more contact. Everytime I called...including the time I spoke to a supervisor...all the could do was submit something called an FSR to the installer, requesting that they call me with an update. That's it!! Again, I called 3x, and had 3 different FSR's submitted without ONE SINGLE CALL BACK! Finally, the last call in I got someone who gave a damn. She couldn't do anymore that than, but she did offer me a $50 credit for my frustration. THEN...once she hung up with us, she someone got a hold of the installation office in our area. She called back a little later and spoke to my husband. Told him we could either reschedule and be the very first person on the schedule for tomorow (Sunday), or keep waiting and probably have someone here by 7pm.

We chose to keep waiting since 1) we were already here, 2) we have a busy day tomorrow (and Monday!), and 3) we didn't believe that we would actually be first, but be screwed over again instead. She totally understood and said she'd keep us for tonight. At 6:45pm the actual instraller calls us to say that he's about 20 minutes away, but that it's been a long day and it's too dark to work now. We nearly had a coronary. My husband talked him into giving us the installation office number and we called and spoke to a supervisor. She called us back a few minutes ago and assured that the installer would be here in 20 minutes or so. I'll beleive it when I see it. Meanwhile...a $50 credit is no longer sufficient and I plan to call DirecTV tomorrow or Monday and demand WAY better compensation. This is the SHODDIEST customer service ever.

My personal experience: I ordered new service on 10/20/2009 and paid $300 upfront. They can and installed service and THEY canceled my service within an hour and refuse to provide service. Saying it's because there was an old bill for this address that was not in my name but I must pay to get service. So essential they came and installed something that they never intended to provide. They refuse to provide a refund of the $300 I paid them because the service was "activated" and they do not provide refunds once that has happened even though they turned it off an hour later. I cannot believe the scams this company runs and I am only one of a huge amount of people to complain for different scams this company has done. Someone please has to put a stop to this.

I contacted Directv to sign up for their service. The installer came down on 10/07/09. I did not want the dish anywhere on the house where it could be seen from the front. We agreed on a spot on a small roof at the back of the house to put the dish. While the installer was outside, I was inside the house. Later, I went into the basement to see how he was doing, he said that the dish could not go where we agreed, and he installed it high up on the roof, but it could not be seen from the front of the house.

He never asked me if that location was ok. This is MY house and MY roof. What right did he have to just arbitrarily stick the dish anywhere he pleased on MY house! He was also supposed to connect the service to the phone line, which he neglected to do. Furthermore, I had an old DishNetwork dish in the yard which he remove without asking my permission, and then proceeded to leave the dish outside on the lawn.

Based on what he told me that the dish could no be seen from the front of the house, I signed off on the installation only to find out when I went outside, that the dish CAN be seen from the front of the house. The installation contractor, Halstead Communications, was indignant over the phone when I contacted them. They said that is the only spot the dish could go. Forget that the installer never got my approval to put the dish where he did. Plus, now I have holes in the roof where the dish was installed originally.

Forget Directv. They will make holes in your roof, mislead you and do anything to get the dish installed on your home. You will get no satisfaction from them. They will tell you that you signed off on the installation, so it's just your tough luck. Never again. I had cable and am sorry I ever entertained getting involved with these schlock, lieing artists who could care less about YOU.

Called Direct TV and spoke to about 8 people in the past week, most rude and who say their name so fast you don't get it. All made promises to take care of these 2 problems, but no one has shown up yet. I'm about to call the local government officials to see if there is anything they can do about Direct TV illegally placing the dish on neighbor's yard. As for getting the local channels on 2nd tv, i'm not sure what I can do. My neighbor rents his home out next door. However when he see's that it's in his yard and he can't pass that area with a lawn mower, he's not going to be happy.

I don't even know where to begin with this company but I will start with when I called wanting a service performed. I called on 08/07/09 and talked to a Direct TV representative about getting cable installed in 2 bedrooms. I set-up the service and was given a confirmation number and and a date when the technician would come out. He was set to come on Sunday, 08/09/09 between the hours of 1p and 6p, CST.

I was not at home but my children were waiting for the tech to show. Okay, he called but he never knocked on the door or rang the doorbell. He called on the house phone several times and then left. I was mad then. I called Direct TV when I got off of work to see what had happened. I asked to speak to a supervisor of which I waited for 45 minutes to speak to.

When the supervisor got on the phone and looked over the order she said that the tech came and "claims" he should have left a service tag. No tag was left on the door and so I asked for someone to give me a call to reschedule. I asked for the technician to call me on my cell this time in order to speak to me! The next available date was on Tuesday, 08/11/09. The tech came to the house and said he was told, according to the work order that he was to install 2 receivers. I told him, no that was wrong and that he was just supposed to install the cable wiring and hook the two rooms to the satellite dish. He said I would have to pay by credit card and that if he had to go through the walls to install the cable then it would cost me more money.

I told him he could leave and that I would reschedule something else. I called back and talked to another IDIOT who told me I would have to have the receivers before I could have the cable wiring installed. She told me that if the tech had to go through the walls then the charges would go up. Right now, I'm done with Direct TV regarding this project and have been a loyal customer since 2005.

This is how "loyal" customer's get treated, which is a real TRAGEDY! I looked at my bill and noticed there was a $53.04 charge on the bill which I don't know what for. I WILL NOT BE PAYING THIS BILL for services that were not performed. I will also be writing the Office of the Attorney General of Texas and the BBB.

Upon moving into my new house, called to get Direct TV as part of a bundle through Verizon. There is no communication between the two companies. It was a complete nightmare. The first guy came out to install. Told me that I would never get service unless I took down a huge 25 foot pine tree that was beautiful on the side of my house. He told me he would be back first thing the next morning and that I would have to take it down TODAY. I had some help take it down and it covered my front lawn. He left holes in the side of my house over night. He NEVER showed up the next day.

I called Direct TV and after spending half an hour several times on the phone with them to get to the right place - they had someone else come out. The next guy that came out said that he couldn't do anything because it was an "install" and not a "fix". I said ok - so what. He said he would not get paid unless it the paperwork said "install". So i had to call back and argue with another rep so they would fix the paperwork to read "install" and not "fix". The next guy came out and said that since it said "install" - he didn't have the right stuff to "fix" it.

I called back and got another rep. I wasted about 10 hours on the phone over a period of 2 months and missed the beginning of football season with no TV. Finally got service. Had it ok for about 7 months. Then all of the sudden it stopped working. I called and reported the problem. I was on my cell for 40 minutes while the guy walked me through unplugging stuff and checking to see if little wires were bent. After he realized that nothing was wrong - he transferred me to the troubleshooting dept. It took him 10 minutes to get the call to go through.

When I got to troubleshooting - the girl said that the first rep didn't describe the problem correctly. After talking to her for 5 minutes - we got cut off. Noone EVER called me back. At this point - after not having service for 2 more months and several phone calls - I decided to switch to Comcast. I called to cancel and told the guy that I would not be paying the last months bill since I haven't had service in 2 months. He warned me that they would be doing a debit from my card automatically if I didn't pay it in 45 days. As far as I'm concerned - they owe ME money for the beautiful tree that I had to take down. The guy that finally got me hooked up and working told me that the tree didn't need to come down. He said the first guy didn't know what he was talking about (from the same company - how funny is that?). AND - we had to seal the holes in the side of the house ourselves because he left it unfinished. I will be filing a claim if they do the automatic debit. When I called Comcast it was SO much easier already.

My husband ordered Directv from Direct Sat TV an authorized dealer on 7-12-09. The installation did not occur until 7-28-09. It was the worst installation job ever. Big hole drilled in wall and wires left hanging. The guy did not have any tools he had to borrow my husbands.He showed up at 8:00 PM and finished at 10:00 while my husband held a flashlight (one of ours)

There was an upfront total of $39.95 withdrawn from checking acct by direct sat that directv has no knowledge or record of. My husband chose the package that would cost 49.99 per month. We have it in writing. Nowhere does it say or show that there is a rebate to send in and that it takes 8 weeks or more. The sales person never said anything about it either. We have already received first bill for $77.49. And only been hooked up 7 days!

Our house is a rental and now has a big hole drilled in the wall that we have to repair. We have to rerun the wiring plus the installation guy used cheap parts. My husband has terminal cancer and draws social security disability check. he have to balance bills evenly. He is not getting what he signed up for and the price per month. He thought he was getting a good deal. This is a scam! The DirecTv people say to bad for us. it will cost us $480.00 to get out of the contract!

I called direct tv to inquire about having an outlet moved from one area to another in the same room.The customer service rep. told me that it would cost $60.00 to acomplish the task.I then told the rep. that was too expensive and declined. On my next statement there was a service charge for $60.00. I then called direct tv to have this charge removed from my account.The rep.told me to pay the fee and they would credit my account,the credit would show up on my next statement.I told the rep that this was unacceptable as this was their error and I should not be charged and pay for a service not rendered regardless of their offer to credit my account in the near future.

My suggestion was to remove the charge from my current statement and I would be happy to send them a check.This was unacceptable to direct tv and they insited I pay the full amount including the service charge for the service that never occurred.I then told the rep.that I no longer wish to do business with a provider of such questionable ethics,and that I would no longer require their services.

The rep. then informed me that I would be charged a fee of $400.00 to cancel my contract.I told that Rep. that the only documentation I was required to sign was a work order provided by the sevice tech. that installed the service originally.I was led to believe that the work order was simply a document required by the installer to provide the proof that his services were indeed rendered,and that as a contractor he would need a signed work in order to collect his wages.I was never informed that the work order was actually a 2yr. contract.

Offered a great deal from Verizon/DirectTV. Next day DirectTV comes to install their portion of the package but brings wrong DVR. Call to intallers supervisor and installer was told that he should install what he has and if I made a phone call to DirctTV they would provide me with the HD DVR that was supposed to be installed. I live in a condo so I had the installer speak with my association manager for the correct location that the dish should be put. Once the installer is done, my association manager comes by to see where the installer located the dish and she sees that he has placed it in the wrong spot.

So, after 2 1/2 hours,and 10 calls placed to Verizon/DirectTV, the final outcome was, they would arrange for someone to come out and put the dish in the correct location and I would have to pay more then $200 to get the correct DVR, and they would credit me that amount. This was totally unacceptable to me, so I told them to disconnect and have someone come out to remove the dish and pick up the boxes.

I was told that I would have to send back the boxes and remotes with boxes they would be sending me, and as for the dish, they don't want it back. I advised them that my association wanted it moved and they told me that it was no longer their problem, that I would have to move it. I now was furious. I asked for the CEO's name so that I could contact him/her and the woman I spoke with (Ciniqua) didn't know his name. She asked her supervisor and all they could come up with was Larry.

The hold time was outrageous. I held from 2 minutes to 10 minutes per call while they transferred me from DirectTV to Verizon, and Verizon to DirectTV. Of course each one said it was the fault of the others. In addition to the mental anguish this has caused me, I will now have to pay someone to come out and remove the dish and repair the holes in my closet ceilings that contain the wires that are no longer necessary.

On January 7, 2009, I had Direct TV installed at my residence. I ordered direct TV with HD and DVR service. On that day, the installer arrived an hour late. He then took it upon himself to give me a standard HD box, telling me that the HDDVR boxes haven't been working well. He told me to call back in a month when a better batch of HDDVR boxes comes in. I complained about his being late and did receive a $100 credit.

I called a month later as instructed. There was another service call involved during which a HDDVR box was installed. I was also charged a $199 upgrade fee and $19 service charge, for something that was supposed to be part of my original order. Again, after complaining, those charges were credited back to me. However, this technician couldn't get the HDDVR box to work. He informed me that I would need to cut down trees in my yard in order to get a clear HD signal in order for the HDDVR box to work. He went on to state the only good location I had was in my neighbor's yard.

A couple of weeks later, I had trouble with the HD box. The customer service department determined that I had a bad box, and mailed me a new one. When I received the new box, I could not get any HD cannels and had to schedule yet another technician visit. This technician informed me that if he had done the original install, he never would have installed it, because I did not have a good location anywhere that would receive a good signal.

I had to arrange to have someone at my house for each of these service calls. Between me, my grandfather and my father, we spent many hours waiting and working with these people. That does not even include the many hours I spend on the phone with your customer service people.

Today, I have a standard box in my bedroom which cannot receive local channels, a HD box in the living room which does not receive any HD channels, and I am unable to hook up a HDDVR box. I have a $1,000 TV and would like to utilize its features. I should have been told from the beginning that Direct TV would not work for me. I wrote a letter to "billing disputes" with all of the above information and asked for instruction on how to discontinue the service. I also state that I will not pay an early termination fee as I never even received the service that I ordered.

I received a box in which to return my receiver. Than I got a bill for an early termination fee. Then I got a letter from the collections department. The dish is still attached to my roof. I was never contacted as to how to return that. Tell everyone you know - DO NOT GET DIRECT TV! over $400 early termination fee

I had been a Directv customer for over 5 years and at the time I began service we were renting and in the process of looking for a house so I did not want to sign a contract. I purchased my equipment and was not required to sign a contract. Fast forward two years, I purchased a house and decide to install Directv there. First, they installed the incorrect dish and left all the wiring hanging from the roof and the wire box. I called CS and they returned to install the correct dish and fix the wiring. The installers left the first dish sitting in my backyard.

We had one box that would always need rebooting, we would call Tech Support and they would run us through the tests only to happen again a few weeks later. Finally, we decided to replace the box with a DVR, we ordered the install- the installer was late, rushed through - called us later to retrieve some of his tools - and didn't sign any docs. Fast forward one year, I cancel my service because FIOS is installed in my neighborhood and it's half the price of Directv. I am charged $280 cancellation fee due to early termination of my two year contract. I write to BBB and Directv's response it is my responsibility to know what I upped for.

They said it is on their website, I was informed by the CSR when I ordered, and in the docs I signed. First, what if I didn't have access to internet, two, I wasn't informed by the CSR and three, I didn't sign anything. NEVER AGAIN DIRECTV! Several neighbors on my street have encountered the same problem. Once their contract is up - they will be switching to FIOS too! TOO BAD DIRECTV!

equipment not working properly due to bad installation, sent me different receiver charged me for ship and handle problem is the same. refused to send tech. unless i paid for service call or agreed to 5.99 (dollar) a month service plan

June 27th,2009 a DirectTV contract person came out and took out my Dish network and replaced it with DirectTV. From the time this person left I had nothing but trouble with receiving TV service through satelite. I called and complained at least 3 times explaining what was happening and DirectTV finally sent out another person to set things up and that part has been fixed. This individual said the first person did not do anything right and that he would have to re-setup everything so that it worked. I was also told that I would receive papers and sign saying that everything was working whem he left. He said this should have happened the first time and I said the guy left without a word or having me sign anything.

My issue is when I went to collect all of my Dish equipment the MAIN SWITCH BOX that I need to send back to DISH is missing. I spoke to 2 other DirectTV CS reps. who said they would have the people they contract with, get in touch and try to resolve the issues. I must send back my DISH equipment this week or I am going to be penalized, the main piece of the equipment is missing and I will still be penalized. When I spoke to one of the CS and to the gentleman who came out and fixed the DirectTV on July 15th, 2009, they both said this first guy probably took the part.

I am so frustrated and so sorry I switched to DirectTV because I have had nothing but issues from the day I was set up. Now I am going to owe DISH and who knows how much for the missing part because I can not get anyone DirectTV to help me resolve this issue. The last call I made was last Friday, July 17th and the CS rep. promised my issue would be esculated to the people who set up my DirectTV and that I would hear something within a couple of days. So I waited till today, Monday, July 20th to call again and now I am being referred to the Damaged Property part of the company, and I can not even talk to a live person. Please help because I am so frustrated on what to do next. Thank you for any help you can give me. Sorry, I just reread this and noticed I am not talking to DirectTV, but what I said is what I would express to anyone else who will listen.

When our installation was done, the appointment was on a Thursday afternoon between 12pm and 4 pm. I would hope that would be enough of a window for the technician. So, my husband takes 4 hours vacation time from work to be here (he works 8 am to 4 pm.) The unkempt technician shows up somewhere between 5 and 5:30 pm. He was at our home about three hours and obviously does not shower on a regular basis. He smelled the house up it was so bad. Of course, he installed the equipment improperly and 3/4 of the HD channels that we were paying for were not coming in.

So, my husband calls to spend more time on the phone to get someone back to fix it. They say they will come Sunday. Again, we all wait around all day on Sunday for a tech who never shows or calls. My husband is back on the phone again. For about an hour and a half on Monday he waits trying to get a confirmation that they are coming on Tuesday. He was disconnected four times during that phone call. Finally the appointment is confirmed and he asks that the technician contact him via phone an hour prior to coming. He did not want to take anymore time off from work.

On Tuesday the technician arrived however didnot call like he was instructed. He called once he arrived and left a message in his cellphone. My husband immediately called him back to tell him that he was on his way. He called the technician seven times and left messages but noone returned his call. Then we cancelled the services. Since then we have been arguing with direct tv because they want to charges us a early cancellation fee for the amount of $500.00. Why should we pay for a services which was never provided to us. They say that we breached the contract by cancelling early, however we feel that the breach of contract was on their part because the service in which was agreed upon was not fullfield by direct tv. Direct TV only covers the part of the contract that is most favorable to them and could care less of the treatment of their customer. Now we are forced to contact our attorney and the local news station to force them to do what is right.

My apartment complex provides two cable tv/internet from two companies, Direct TV and comcast. I installed service with Direct TV, but the installing technician severed a comcast wire and used that wire to gain service in my apartment. I was not aware of this until a technician from comcast noticed this misconnection and disconnected my service due to misuse of their wiring. I contacted Direct TV, they sent out a technician who agreed that my apartment is not properly wired for Direct TV and thus I will not be able to get service in my apartment and would have to cancel service. Now Direct TV is charging me 220 dollars cancellation fee for cancelling early when they are the ones that have not properly wired the units in my apartment complex.

I had ordered my service for Direct TV on June 30 I was given an installation date for the next day the installers came to my home and left without any explaination of a "discontinuation of installation". I was on vacation and called my daughter to find out if they installed tghe cable she said not really i called the company and they had no idea why the service was not installed. i called a friend that i have that works for direct tv and he said he would try and find out he never got back to me until the following day to tell me that there was "something fraudulent" on my account.

I called the company on july 2nd to find out that not me but my husband had an outstanding balance and they stopped my connection i had to pay the outstanding balance in order toget service and i did so the representative said i can have someone back in the house the following day and said that i didnt think that would be fair being that if they would have informed me the customer of the problem i would have had service already so she said that she would have someone call me in 15min. more than an hour had gone by so i called them i called them for about 5 hours before i got in contact with anyone. this representative couldn't give me an appt until saturday the 4th of July which no one was going to be home that day but the other rep had said i can have someone in my house the following day but never put the appt in the system. so of course i am very frustrated by now by have no other choice but to try and arrange for someone to be in the house on a holiday.

i come home from vacation on the 6th of july to find that everyone in the house is not satisfied with the service there is a delay in the view of the channel when you change channels and i had ordered 2 dvr boxes and 2 regular boxes and recieved 1 dvr and 3 regular no i figured i will deal with the delay but to have the dvr box that i had originally ordered would be much better now i cal for not 5 hours this time but for 3 days morning ,noon, night all different times of the day but the systems were down and u cant get through to anyone. very very frustarting i would like to cancel at this point finally after a couple of days i get through and i want to recieve the dvr box i had originally ordered but direct tv charges $100 for these boxes .......outragous i will not pay for an additional box .

so i try again to deal with the service for what it is worth .......I hate it.I call to cancel they say if i didnt like the service i would have had to cancel within 24 hours .which i dont believe is a fair grace period for cancellation.I hate the service so much both television service and customer service i want to cancel but i have a $480 cancellation fee which i think is ridiculous instead i had to downgrade my service and went and got another cable service that i am much happier with. because my cancellation was on such short notice i should be able to cancel with no fee. I am not happy with the performance nor the customer service of the company.

I had an HD DVR installed by a DIRECTV technician on 7/8/09. The DVR was very slow to respond to the remote control. I was told that was typical. By the end of the day the DVR was not responding at all. I talked to numerous customer reps trying to get this situation resolved. I was totally given the run around. I was finally told that they would FED X a new receiver to me, but that I would have to install it myself.

Not long after I received a call from public relations from DIRECTV. I explained my situation. She told me that technicians are out here all the time and they should have hand delivered a working system to me. She gave me the number to call. The rep was very hateful to me and told me that it would cost me above and beyond the $300. bill I currently received from them, in order to have a tech come back out. I also pay them for a "Protection Plan" each month that should take care of this kind of situation, besides the fact that they left me with a defective device. I would really like to know if I have any recourse in this situation. They have got to be the most disreputable company I have ever had to deal with and I need help.

My advice - do not sign anything unless everything is working properly or do not order Direct TV.

DirecTV insisted that I had to pay a cancellation fee. Since I never signed any contract with DirecTV I did not agree. DirecTV kept on billing me and never replied to my letter of dispute.

DirecTV now employs the collection agency AlliedInterstate that threatens to report me to the credit bureaus (TRW/Experian, Equifax and Transunion).

$100.00 because we did not request the HD converter box during the initial installation.

It was only 2 days later that we found out that we did not have the correct box. I asked if the charge could be waive since there was miscommunication with the technician, but was told that it could not be waived. I then asked that they disconnect the services. Apparently the services were not disconnected because we continued to receive mail inviting us as new customers to DirecTV.

I then sent an email request on 5/13/09 requesting again to cancel services but the services were not cancelled. I contacted customer service on 6/23/09 to see why they won't cancel the account I was told by the supervisor (first name Holly) that if they cancel the services, there will be a $440.00 cancellation fee and that they would charge the credit card that is on file for the amount.

I would like to cancel services immediately but don't think it is fair that we pay a cancellation fee due to their not cancelling the account as requested back on 4/27/09, due to what I thought was poor customer service.

They were unable to fulfill thier end of the agreement at initial installation of sattelite dish. I told technician I would be cancelling services shortly but wished to leave on the cable until I found another company that could provide all the channels originally ordered. Due to trees he could not recieve a signal therefore I was unable to get all the channells.

Over the phone when I ordered tha cable I told the agent I only wanted it if they could provide these channels. the agent assured me they coould. At no point did the agent inform me I would be under a 2 year contract, and niether did the technician. I only found out when I attempted to cancel. They said that the form the technician told me he needed signed in order to release him from the work site was a contract. I was never informed of this at all. And I still do not recieve my channels and they refuse to let me out of the contract and have send techs and have found no way of providing these channels.

I was excited to have Directv activated in my new home. I had an installer come out to the home and install our service. The installer cut wires to my home security system - which I had to pay to have repaired. The installer installed a box in one location. I don't remember if I had to sign that he installed the service.

I was soon very unhappy with the service. The on demand feature is on a time-schedule - on demand starts at 7 next Tuesday - and if you can't make it - then you can't order that movie. I was unhappy. I called customer service many times - but they were rude and patronizing.

I decided to cancel the service. I was laid off and unhappy anyway with the service. Before I got my next job, I had $300 in my bank account to feed my family (which we were watching closely - praying for a miracle). Directv took the money out of my bank account on an unauthorized debit charge - and since I had no idea - I have bank fees to pay - because when I bought groceries - I had no money in my account - no food for my family.

When I called Directv - they said that would "work with me" and that I had to pay a cancellation fee. Since they screwed me over - I suggested $10 a month for several months until I got work. They said no. I have fees from Bank of America because Directv took money out of my account, which I cannot pay. Their services were horrible and deceptive. I never knew about the cancellation fee and they deducted money from my account in an unauthorized manner. When the service was active - it was also defective and on-demand is not what it is advertised to be.

The consequenses from the installation are that I had to repay someone to fix the wires that Directv cut to install their service. After I was laid off of my job, Directv deducted my last $300 from my bank account and left me with no money for food for my family. This is verifable. I now have overdraft fees to pay to Bank of America as a result of their surprise deduction. I also have no money.

I signed up for DirecTV with an installation date of May 13 between 8 AM and noon. At 11:10 I received a call from DirecTV wanting to know if the Technician had arrived yet. I told them know and they said they would check on his whereabouts and let me know. At 11:50 AM I received a call that the Technician did not come to work that day and they were sorry and would reschedule the installation.

Since I had Direct Tv I had problems. My bill never was correct and now the service I have is terrible. I have a receiver that went out on me. I have protection on the equipment so they sent out a tech to fix my problem. When the tech arrived today, he told me they don't make the receiver I have any more and he could give me one that is almost the same. The receiver he offered me did not have the HDMI cord connection for me to receive a better picture on my flat screen and it is a downgrade. I feel I should not have to downgrade my service because they don't make the box anymore.

Direct Tv supervisor told me that the box I had was a tester and used only for experimental use. This was not explained to me when I got their service and I believe I am being treated unfairly.

I am now furious with Direct Tv and their service and at this tiome would like to be removed from their contract without any penalties. Ive been overcharged on a couple of occassions and is tired because Direct Tv is causing me a great amount of stress.I pay my bill on time and constantly they have not lived up to their standards.

On April 8, 2009, I called Direct TV requesting intallation service, which they came to my house on April 9, 2009, to install it, in order to get the service they asked me for my credit card to deduct automatically the initial payment of $21.60. But, on the next day April 10th I called back to cancel it because I lost may job. A customer Service by the Alfredo with a demanding attitude gave me other options to keep the service. I insist that I can't because I will not be able to pay it due to that I lost my job, then, he respond that it was agree and owe nothing.

On april 20, 2009, I went to my bank Washington Mutual to make a transaction on my account and I found out that Direct TV have debit from my account $479.88, which I was very surprise and upset. on the same day, I went home to called and spoke to another customer service by the name Gabriel he transfered me with the Supervisor Beth, then she told me that on Wednesday, April 29, 2009, I will have my money back onto my account.

Today, Wednesday, April 29, 2009, I checked my balance and the money still not there. So, I deside to call them and I spoke again with another customer service by the name Joel I asked him that I want to speak to the supervisor and he refused, he put me on hold then, I after came back to the line and told me that Case Management department took the case but the money will not going to be returned.

Their installer activated HD service, but did not de-activate non-HD service, resulting in a year of double billing. Ironically, another installer told us to call the company to get it resolved. 5 phone calls later - all with promises to expidite the refund - ended with a 'too bad' from billing dispute address that I had to WRITE TO - no phone number or e-mail address. They of course called me and left a message from a phone number that you CANNOT REACH. How many others have had to pay for this dishonest billing practice? I am going to take them to small claims court.

hours and they will not budge. They do not have a large clear menu for sight impared. Which for me is a mjor factor in cancelling this contract. He suggested that I go thru arbitration with their corporate office acting as the arbitrator. Sure sounds a bit bias to me. I cann't believe all the complaints against this company.

I am barely making my payments in the economy. A discount for tv services was a relief. Not such a relieve now. My bill to direct tv is paid thru my phone company att. It is almost impossible to refuse payment when it is part of your bundled phone bill.

days after the appointment.. which they never showed up for.. said the tech guy.. had problems with his van.. so they will send someong out as soon as possible.. Joke...!!!!

mins. They send you from one person to another.. they ask the same questions on the phone.. did you unplug this and that.. I'm so over them..

ran the wires from my dish than fell through my ceiling in my bedroom. He could not finish installation because there were no tv's in the house yet. He came back on Sunday and finished my install activating my receivers. The receiver in my living room was suppose to be a HD DVR instead it was a SD DVR when i pointed it out to him he said they goofed and send the wrong reciever and that i was currently download hd software into a sd receiver and that the receiver was ruined.

hours but even than I still cancelled in time.

month ripoff.

3 1/2 months of complaining about not upgrading equip.and not receiving hd.cancelled service twice over phone and kept getting billed which I have not pd. repair tech came 2 1/2 hours after 4 hour window with 1 new dish when 2 were ordered, 1 for out building which was all supposed to be installed at no charge and a new hd receiver to replace my broken one for the third time.Tech said his work order was only for 1 dish upgrade and said direct tv regularly lies to customer promising whatever they want and let the installer take the heat for not being prepared.the installers boss verified this over the phone and said in the future I could e-mail him and he would let me know that he is told to deliver what direct tv promised since he was sick of being the fall guy.

after installer spent an hour on the phone with direct tv it was determined my 3rd refurbished receiver was broken and I would have to call direct tv again for a replacement.I e mailed them to start a paper trail of their lies and was given a phone # to call 3 times disregarding my request to only converse over email since their past way of wasting my time.they denied I cancelled my service and state I owe them for over 3 months and said they knew nothing about my receiver being bad.I finally kept repeating cancel my service via e mail and they got the point.I guess I will try to seek help with whatever agency is supposed to oversee this kind of dishonest business practice but don't hold much hope for justice at this point.

-pole cost aggrevation, frustration and a new expense of getting cable TV service.

fine for disconnect. Physical - exhaustion, abuse, discouraged, disappointed, etc.

to obtain online service for my computer. They offered me a deal to include switching from Comcast TV to Direct TV. I would have a bit of savings, so I agreed. Direct TV came out to install about a wk later. The Tec was 4 hours late, he broke several ceiling tiles in our basement, he left debris, wires and boxes. The worst is that he DID NOT GROUND THE SYSTEM TO OUR HOME!!!!as we were later to learn.

We had several severe thunderstorms right after this was installed and our home. Our lives, our safety were in jeopardy of being destroyed. In addition, from the beginning the reception was terrible and we were not receiving all stations. I called several times to resolve these problems and I was told to jiggle wires. But when we finally learned that the wiring in our home was not grounded that is when I just wanted out of this horrible nightmare. I called, customer service rep., he did not even know what grounding was.

I was transferred several times. I explained the situation over and over and also the dish on the roof needed to be disconnected asap. I was told finally someone could be out in two weeks! I ended up having yo call Comcast to restore service. Comcast fixed all of the problems. I wrote a letter to Direct TV concerning these issues and to request a full refund. They responded, no. Now this is still on my Verizon phone bill every month and Verizon wants to be paid. I will not pay for unprofessional services, a product that is bad and certainly this Co. is lucky our home was not hit by lightning and burnt to the ground while we slept. I request a full refund from Direct TV and will be writing a demand letter to them. If this is not resolved I will take them to small claims court.

In the day of Monday 9/2009 we call the Company soliciting the installation of a new connection to a pre determinate room. At the time we ask specifically what will be the charges for such a job. Their response was US$ 52.43 BUT because we are such a good customer and old one too, they will charge us only US$ 22.77 AND that was all. So we accept to pursue with the solicited job.

On the day of Monday 2/16/2009 I contact by phone to DIRECTV Company questioning the charges that I never know at the time that we ask for the service. I do not have any satisfaction or not even a trying to solve the problem on any way, I ask them to at least waive the US$ of 22.77 for the miss information that we have received from the beginning of the ordeal, with no avail. I considered such activities as a simple consumer fraud!

year contract to cancel. I googled DirecTV contracts and thousands of us have this same problem. I wish there was something we could do, but I have yet to find out what it is.

. They told me they would send out a box and mailing information to send back the receiver. I had to call a second time to get them to finally send out the return box. Why should I have to call twice? In addition to this problem, I have experienced multiple issues with my receivers. The receiver I am wanting to send back completely reset itself several months back. It went back to the beginning when you are first installing directv.

I tried on several different occasions to get through to them at their generic number. I went through their automated system. Eventually, the system told me they were experiencing high call volumes and to call back later or go to their website. Then the system hung up on me. Finally, after writing the BBB and complaining they called me. The person on the other end was not helpful and had no idea why the issue occured. Her answer to the problem was that there was a new update that should fix the problems. This is just one example of poor customer service.

I have also had multiple problems with the HD Receiver. It has frozen up on several occasions. There have been multiple times where I had to turn the power off to the receiver to reset the receiver. This has been a huge waste of my time. In addition, I have had technicians come out to our house on a couple of occasions. During one visit, the technician had to replace the small piece that hooks to the back of the receiver. Prior to him coming out none of my HD local channels would come in on the receiver. Not that it matters, but this occured during football season.

If this wasn't enough I have had installation problems with directv too. When I first had the service installed the installer asked me where I wanted him to install the Dish. I told him the roof of our house. He then told me that was a problem because he didn't have a latter that would reach. He then offered to put the dish on a wooden stake in the yard. I explained to him that I was getting married the following week at our house and did not want the dish out in the yard during our wedding. He promised he would come back and install the dish on the house prior to my wedding. No one showed up. I have never experienced so many problems with a company in my life. The worst part is directv in my opinion doesn't value its current customers.

days to mail back any reciever. they did'nt allow this for me. they took my money then sent me the return box. could you please help me. this behavior out of Diretv is nothing short of criminal.

Placed an authorized charged of $400 in my bank account. According to them it was a cancelation fee. I recently moved and asked the landlord permission to have the satellite dish installed. He agreed, but his request was that the new dish be installed where his old satellite dish was located. When Directv tech came to instal the dish, he said that he could not install it in that location (where the old dish was) because the new HD dish was too big. I asked my landlord if we could install it somewhere else, but he said no. This was not my fault, and therefore I had to cancel the Directv service.

I spoke with a Directv supervisor regarding the issue, and she assured me that I would not be penalized with the cancelation fee because I was not at fault. On 2/3/09 I checked my bank account and I had a debit from Directv of $403. I immidiately called them and the representative I spoke with told me that the charge was due to cancelation fees. I had to explain the situation again to the lady and then she told me that she didn't understand why the charge was made and that it would be credited back to my account within hours. As of today, 2/4/09 the credit has not been made.

I signed up for 2 yrs contr. However after 8 months, I was not getting any signals for services. The tech came out 3 times did everything he could but could not get the signal to come. I called Directv but they want $250 to terminate the contract. I stayed on line 5 times speaking to 3 to 4 different supervisors and all said the same thing. I asked them how can I pay when you cannot send any signals, they said there might be new trees or something in the area but??? They charged me $250 as if it were not, they would have put it in my credit, which I did not wanted to do. I will never do business or recommend anyone to have Directv.

I am suing Directv in small court for taken down my dish and putting up someone else dish its place December 5, 2007. Since that time I have been paying my monthly service bill and getting no service Directv. I bought and had my installed on the roof in December, 1995. Directv had no right to taken my dish down. It was not their property. It was my property.

One of their customer representatives on January 18, 2008 knew that they had made a mistake tried to make up for it. But Directv would not honor the agreement that that she had placed on my account for me to received. Since that time Directv has removed everything that she promised me from my account. I am not suing Directv in this court for the broken promise. I am suing for removing my property and disrupting my service for the past year. They never answered any of my letters. The trial date is 02/04/2009 at 1:30 p.m. Department 90.

A few years ago when I signed up for directv, the dish fell off the first week. They tried to charge ME $75 to put it back up!

Years later I decided to get HD tv, same thing, a few months after that the service stopped working and with an unsuccessful fix over the phone they were going to send someone out to"fix" it, but AGAIN charge me 75$. Even though it had not been that long. Needless to say, i cancelled the HD.

a year later i got a 50 inch HD flat screen and wanted my HD back. So I mad the first appt to get my 2 dishes (YES 2 god damn dishes, one in the front from the OLD HD and one in the back for the regular recievers) slimlined. They were going to put up just one dish, and hook all my receivers up to one central dish. 2 recievers would be HD and 2 would be regular. The first appt. they tech did not show, and no one could account for why not.

the second rescheduled appt was for 12-4pm. they tech called at 430 pm and said he could not make it.

the company called me the day before my 4th reschedule to confirm the appt. I reminded them of all the work that needed to be done, switching the recievers around, and puting up the new dish, as well as hooking up a new HD reciever. They said OK.

The fourth tech person came with the same work order from the last time, JUST DROPPING OFF THE HD RECIEVER!!!!!!!!

yet again, he would not do the work because it was not in the work order!

i then called directv and told the service rep i did not want to speak with her. I wanted a manager. After bickering with her for about 5 minutes, she finally gets a manager on the phone. she kept telling me a manager was nt going to be able to help me, and that i needed to call the subcontactor company! she really did not want to give me to a manager! that really was not good customer service!

shipping and handling was of such incentive. during the coming months of scheduling /reschduling, no shows, coming very late at night or before appt time, coming to install and not having the proper equipment--i had paid the s/h but have no hd dvr receiver to speak of.

act like there is no notes on my account with these regards. all i am asking is to have this deal fullfilled.

of work and wages waiting for promised service that never arrived.

in disconnection fees.

. they cant be?

for who knows what

I complained to their consumer complaint department by letter dated September 25th, 2008 about the fact that they have an implied warranty of fitness of purpose for the equipment they provide as part of their satellite service and their equipment was obviously unfit for the purpose they advertise; furthermore, their contract fails to mention anywhere that light rain and snow will disrupt the incoming signal and cause interruptions of service for which they do not provide any kind of recompense. In addition, I complained that while I had only had service from September 3rd to September 8th, they charged me 57.23 for a 'previous balance', which I questioned as I had not been a 'previous' consumer.

They then sent me a form letter dated October 14th, 2008 stating that since the service was disconnected, I owed them 340.00 for the early cancellation plus a rendered programming service charge of 57.23. I complained to the Massachusetts Attorney General's office on November 3rd and requested mediation. The AG's office received a letter dated November 26th from Direct TV stating that I had cancelled my service in violation to their Equipment Lease Addendum requiring a service conract for 18 months and thus I owed them the cancellation fee plus the 57.23 rendered programming service fee for a total amount owed of 328.25 (after they applied some credits). They stated to the AG's office that during my phone call with the service representative on September 8th, I had been offered and had refused a free service call appointment to fix the satellite dish and the system. This was a blatant untruth as the only thing I was offered by the service representative was the opportunity to purchase, at an additional cost, a cover for the satellite dish that I would have to install myself.

On November 29th, 2008, Direct TV sent their bill to a collection agency; I did not receive the copy of their letter to the AG until I spoke with the mediator and he sent it to me (received on December 10th).

Direct TV not only has violated implied warranties of fitness of purpose in claiming that their product will deliver a signal in all but the most severe of weather, but they have also violated good business and good faith practices by submitting to a collection agency a bill that is currently under dispute and being discussed. And, fnally, they have blatantly lied about what they offered at the time I called their office to complain (which was the first working day after a Saturday service failure).

-weeks time and the difficulties involved. Now DirecTV took the liberty of charging my credit card a cancellation fee and said the worker does not represent them in any way. They also said it was our fault the worker could not run the wires.

Now we have a recession and some of the worst economic times, so DirecTV is a scam as far as I am concerned. Who am I to fight these jerks when I cannot even dispute my case? When the issue is escalated, it is handled completely by them without any of the consumers input. I will never deal with them again.

and I still cannot believe their customer service. I told them to turn off the service and then I was told to ship them the equipment back to them with the boxes that they would send. I have had to have an electrician and a general contractor come out to get estimates and am now trying to get my damage claim to go through.

No electricity No phone No internet holes and damage done to houses original siding witch they do not make anymore Entertainment Center all scratched

direct tv installed service 09/29/08. installer used dish network lines and refused to give me a copy of contract. i asked to immediatly take out equipment. he refused. i called his supervisor, he informed me i have 3 days to cancel service. 10/01/08, we spoke w/ direct tv rep to cancel service. he told us we would receive a bill for 3 days of service. no cancelation fee. 10/9/08 $460 taken from my account as early cancelation fee. 10/9/08,10/10/08 called to dispute. they looked into it. agreed i should not have been charged. refund will take up to 11 days. in mean time i filed claim w/ my bank.they said nothing further needed on my part. 11/18/08, called direct tv again to find out why credit hasnt happened. they said they denied it and charge was valid.

!!! We need a class action lawsuit for unfair and deceptive trade practices.I filed a complaint with Federal Trade Commission and NC attorney general, small claims is next.

th. I called monday morning to cofirm the service call time and it was confirmed.

hours on different phone calls - to no avail.

for breach of contract.

I signed up for DirecTV online. The installer gave me an HD receiver even though I had not ordered the HD package. I mentioned this to the installer and he said that the HD receiver would work fine with the standard definition service. He asked me to install the receiver because he had a hard day of work so far and was ready to be done for the day?. I again asked if the HD receiver was OK to use and he just kind of looked at me and said it was fine.

I installed the receiver. When the installer was finished installing the dish, he activated my service. He turned the channels on to see if it worked, and found out that DirecTV had indeed given me the HD service, though I specifically asked NOT for it. The installer still insisted it was fine and to call up DirecTV to cancel the HD service. I was leery of this, so I asked the installer once again that this was OK. He said that it was just fine and handed me the contract to sign. Unfortunately, I signed and he left very quickly. This was done late on a Friday afternoon and the installer ended up leaving around 5:45PM.

I called the following Monday to have the HD service cancelled, and was notified that it would be $19.99 to have a standard definition receiver shipped to me and for me to ship back the HD receiver. I told the representative that this was not my fault, but it made no difference to her. Later that day I decided to see if there would be a fee for cancelling my service, so I looked at the contract that I signed and could not find anything. I called DirecTV and asked about cancelling and the representative that I talked to then offered to switch out the receivers free of charge, but by then, I just wanted to cancel (three days after it was installed). He said that I have 15 days to cancel without any fees, so I decided to go ahead and do this. Before I said the final word to cancel, I asked once again if there would be any fees, and was told, No?.

DirecTV ( its third party installer) lied to me on two different occasions as well as fraudulently charged my credit card (after I specifically told them that not to).

days a judgement will go against me. Please let me no what can be done about this if anything they owe me for a roof repair.

the roof has a dish that cannot be removed or my roof will leak.

I called and wanted DirecTV to cancel my service and remove their equipment. They informed me that there would be a $480.00 cancellation fee because I was under another 2 years contract. As I told the representative, I would never agree to any contract with any company for two years especially a company that I had poor service for the last two years. According to the service rep that since I received a new receiver from Directv in August 2008, because of poor reception on my TV, that I was automatically signed into a two year contract (ludicrous). Again, I would never agree to any contract verbally or written unless it was in writing and I had read the fine print.

We had Direct TV come out to upgrade our service to HD and the next day we realized that money was missing from a draw that was there just a couple of days earlier. The installer was the only person in the room during those couple of days. We filed a police report and Direct Tv, along with their sub contractor Holstead Communication, are being very un cooperative with the police. They will not return phone calls and they continually put us on hold for 20+ minutes only to say hat the corporate offices will contact us (usually within 20 minutes). This has gone on for a week, and the police give us the impression that the company is not not allowing a proper investigation to be done.

The installer lives in Buffalo NY and he was in Albany NY for a week doing instals, and Holstead sent him back to Buffalo before the police had a chance to talk to him. The companies are basically sending us in circles refusing to help us, after they called on the morning after the police report was filed acknowledging the situation and saying that they were going to work with us. In the end nearly $5000 is missing and Direct Tv does not want to help.

I called Qwest to order phone and DSL service on 9/16/08. They offered me Direct TV as part of a package. The direct TV service man came to install service on 9/17/08. He hooked up service and it worked for 1 hour. I went out and came back at 5 PM and had no service. I called the 800 service number and did everything they suggest from unplugging service, to removing card in box. Nothing worked. I was informed they need to send a new service person out to do the repair. However they could not do this since there was an open work order on my service. Until this was closed she could do nothing but promised to call me back the next day.

On Friday the 19 I call again since no one called me. I was told the same story again. I asked for a supervisor. "Mike" the supervisor comes on I explain my problem,and since I can not get anyone to service me I want to cancel my service with them. He promises to check into my account and call me back on 9/20/08. Of course this never happened. I call again and all I get is a computer program and not any live help. Finally due to fustration I call Qwest for help on Sept. 23 and talk with Joshua Yosten. He is on th eline for over 20 mins. trying to get a supervisor at Direct TV on the phone with us. We finally reach Rodney. I aksed Rodney at least 12 times to cancel my service which he just ignored. Finally Josh cut in and asked Rodney to honor my request.

At ths point Rodney gets angry that Josh is on the line and starts a fight with him. Fianlly Rodney agrees to cancel my service that I never had but informs me that there will be a charge of $360 for not keeping my commitment of 18 months of service with them. As this point Josh points out that I am allowed to cancel my service any time within the first 2 weeks without consequence, which is the policy Qwest promotes with all new request for service per Direct TV's instructions. Once again Rodney get angry and starts a fight with Josh for telling me this. He said this is not true and I need to go to DIrect TV to argue this charge. I have since returned the direct TV boxes per their proceedure. So I need you help to prevent this type of neglect from continuing by Direct TV. I have since heard of others who have had a similar experience with them. Ths seems to be thier standard process and will not allow a person to canel service even when they do not fulfil their agreement to give me service.

We ordered this service for our house. For 3 rooms. As the installer was doing his thing installing, I saw what horrible picture reception there was and I immediately told him to take it out because we were canceling immediately. I even have the recipt I signed when he was leaving that had my writing across it saying We are cancelling The one room it was turned on was the living room. I demanded he take all the equipment back because we were not satisfied & he refused & said he was in a hurry to get to his next job.

Immediately I phoned DIRECTTV number & was told they would have FedEx deliver boxes & labels to return the equipment to them & we would get a refund in 10 days or so. That same day I went back & had Comcast Cable turned back on. Now it's a month later & they refuse to give us our monies back because their argument is the service was turned on, even though it was only for about 5 or 10 minutes.

They got all their equipment back right away and we have been duped.

We orderd direc tv, the man came on tuesday to install the direc tv the wrong boxes (CUSTOMER SERVICE DON'T KNOW THEIR JOB EITHER) was sent, the tv in the den was hook up wrong some channels that we thought we had in the package we didn't have HAD TO CALL TECH HELP, DIREC TV man left with only one tv working, the wires wasN'T covered up in the ground when i came down the step i amost fell,

man came back on friday to fix other tv's still bought the wrong boxes for tv, promise to come back at 8 am saturday morning to fix other tv and go under house and install new wires and coveR up wires in front of step waited until 10;30 AM. HE NEVER RETURNED OR CALLED

I contacted DIRECTV for satellite internet service; since I already have their TV services. I live in rural area - Satellite or Dial up is my only option at this time. I found out immediately that I made a terrible mistake in calling them. It took 7 - 8 different people in a matter of 3 hours to confirm the arrangements. The last person I spoke with was a supervisor that told me out right that they did not know what they were doing and was reading from a script. If it is wasn't for the fact that I was home on medical leave and both my husband and I require the use; I would not have gone on.

The first installation date was cancelled one hour after the expected time of arrival. When the installers did come they were very professional. One day after the installation; the signal continued to drop, not allowing a consistent connection. Neither my husband nor I could get any work done. After several calls, no show appointments, blatant lies (emails telling us one thing and CS telling us something different) and miscommunication from DIRECTV and serious attitude problems from the Local Installers through Wildblue -we resolved that it was not worth the stress and we had missed too much time and work.

We cancelled the service through DIRECTV because they did not stand by their committment. Since my agreement with my job; was that I would work remote during medical leave (at my leisure)-so that I would not have to use up all of my sick leave - I lost out on that financially. My husband had to take the time and gas money and external fees to go somewhere else to work. This is not convenient or reasonable with the line of work that we both do. We are both losing time and money and the added stress that it caused me during the time of my supposedly recovery was unimaginable.

I established service with DirectTv in January 08 and had their technician come out to install the satellite dish. When he came out I asked him if their would be an issue with my signal because my apartment is surrounded by trees. He informed me if I received a signal then I wouldnt have an issue. In April after having service for 2 months my service was blinking, and my signal was constantly going out. Finally I could not longer get a signal.

I then called and had my dish moved over to see if I could recieve service as I was in a 2-year contract with Directtv after the technician came he left still w/o service, (picture was constantly jumping or just a black screen) I contacted DTV again and was told to purchase a tripod to have the ability to move my dish around. I was sent the tripod and again no service.

After dealing with this issue for months DTV finally credited me for the four months of no service and it was established I could not receiver their service at my residence. I am disputing the cancellation fee of my contract due to the fact that I cannot receive service and I have had two DTV installers come out with knowledge of their equipment as well as signal strength and my issues. My fiasco with DTV has all been documented with DTV's customer service and I am also disputing these charges through their billing dispute department.

I am being billed for the amount of $200 for

As of 5/08 I applied for Verizon triple play. They told that I would the package for 89.99, I did not. But when I got my bill I noticed that DTV was my cable supplier which I was not told. The person who came to set up the satellite dish did not come prepared, luckily I had left a friend at my home so he was able to assist him.

Also i just found out to DTV that I am bound to them for 2 years when I stated to them that I had signed up for a year and no one wants to help me. They do not care. When I call them about my situation they give me the run around and tell me that I need to speak with verizon and Verzon tells me to speak to DTV so of course I get no answers. DTV has also told me that they are not responsible for what has happened because they do business with Verizon and Verizon takes care of it all. But yet any problems that come up Verizon they tell me vice versa to speak with DTV. I get the run around and this is just not fair. Most of time they don't even understand Engish. There is a communication problem.

Headches, stress, body aches, that is how upset I am about this.

Direct TV scheduled an installation on 8/16/08 between 12-4 p.m. The appointment was confirmed by two phone calls and one e-mail from Direct TV. At 2 p.m. on 8/16/08 having not heard or seen the installer, I called to confirm the appointment. The appointment was confirmed, but 82 minutes later I was called and told they would not be able to make it.

I immediately cancelled the contract for service and demanded a full refund of monies. However, I also spent an additional $116 to have telephone line access at the point of service. I am also out four hours of work to make myself available for the scheduled appointment.

When I moved into my new home, I used the mover's program. The service man came in, but was unable to connect all boxes successfully. He stated that he would send someone out to fix the problem. That never happen. Direct TV then wants to charge 70.00 to come out and repair the problem. I also purchased a HD box with a one year commitment. It is now and two year commitment. When asked for written documentation of this, my request was refused.

Had Directv for 2 years and we were moving into a new house. I called the Directv to move us and they informed us that the move was free. When they arrived they hooked up the dish but told me unfortunately they would not be able to hook up my high definition. I told them if I couldn't get the high definition I did not want the service. The next day I called to cancel. They then billed me $365 for an early termination fee because they said when they installed the dish it locked me into a two year contract.

I called them a couple of weeks later and spoke with a representative and supervisor badge number lc1296 who told me they understood the situation and would waive the fee. A month later I called to check my balance and the fee was still there and in collections. I have just paid the fee. It's just not right.

The day Directv installed my satalite they failed to hook it up correctly, misconnumicated it capabilities ie. how it would work with my Tvi and how it would work with my in picture big screen. In hooking it up incorrectly they disconnected all my systems and left all other boxes i.e. dvd and such disconnected including my Tivo. I called them in less that 12 hours of the problem the day of install and told them I was cancelling service. They ionformed me that since it was in 24 hours there was no additional charges. They sent the return boxes and label and within 24 hours of receipt i sent them via fed ex.

Several weeks later I receieved a bill for over $400 and according to their billing it was for early termination. They refused to discuss further since I had already cancelled my service and simply gave me an address to write to. Unacceptable what is my recourse?

They are beginning collection process which will damamge my credit and are still demanding that $400

I opened an account with Directv and had everything installed. Two weeks after opening an account, the leaves came out on the trees, and we had no pictures on any TV's. All blank. Directv told us to trim the trees. I live on a side of a mountain. Hundreds of 100' trees. They then sent out a service person. He said there was no line of sight from anywhere on my property, and removed the dish and took it with him. He said that it never should have been installed, and that the people installing are not trained well enough to see the whole pictue.

Now I am receiving threatening e-mails that I either re-open my account, or will be billed four hundred some dollars. I write bcak and tell the what the scenario was, and they still write back and say I was obligated for one and a half years, and broke my commitment. Thus, will be billed. How can a company charge you for a service that they can absolutely not provide and say that it is my fault?

I called DirecTV on April 25Th and ordered a new HD/DVR receiver, and aske to have a dish installed in the field near our MOTORHOME. At first the ooperator had trouble getting the concept of a MOTORHOME. Finally he got it. He made an appointment for the install/upgrade on May 1St. The contractor, Ironwood Communications of Bremerton WA, showed up, took one look at our MOTORHOME, and refused to do the job. The technician cited Liability Issues as the reason. He called his office and his supervisor agreed that they would NOT have anything to do with a MOTORHOME. They said that they were not qualified to drill holes in a MOTORHOME or a boat.It was their company policy to refuse those jobs. Whe I placed the call to DirecTv I made it abundantly clear that this equipment Not the dish was to be installed in the MOTORHOME, and the dish was to be set in a field away from the MOTORHOME.

Then I suggested that they could set the dish and hand me the receiver, that I had the technical ability ti install that myself. They refused to do even that. As I type this, I am now on the phone with DirecTV. They have spoken with Ironwood Communications who is sticking with their policy It seems that Ironwood is their only local conractor. So far, no go

I am still without the service that I am paying for. I cannot receive even their standard signal without a remotey mounted dish. The parking space with our utility connections (and the only place to park on this property) is too close to a tree line. We have a rooftop dish and a D10 DirecTV receiver which I purchased at Circuit City, and installed myself. I am paying for service and they refuse to provide it according to my needs.

[Their] person came on 1/28/08 to install it. I told him that we are allowed to install it only in Patio as per community rules but he said there is no line of sight and he has found a location where community will not have any problem. He installed it in the open ground near apartment. He said there would not be any problem but even if there is any problem you can cancel this within 5 days and you will get all of your money back. It was holiday for community office that day and I couldnt verify with them. Next day community management saw it and asked me to get this removed as not allowed per rules.

So I called for cancellation immediately and it was cancelled on right next day i.e. 1/29/08. Now my problem is initially I have given a deposit of $200 and [the] representative is telling me that its non-refundable because I was getting $5 discount per month for that. But as I have to cancel this account because of wrong installation from your technician I should get my money back. Moreover this connection was sold to me by telling that I will get $20 discount per month because a scheme was going on for only that week and $15 extra discount every month for my $200 deposit. But after buying this connection they said we are sorry we misinformed you and I would get only $5 discount instead of total $35 per month. This is really bad.

I was completely misguided to deposit $200 advance and to sell me the connection. Final outcome is I am paying for Directvs mistakes. After talking to [their] representative 5-6 times, finally I have to put this money under dispute and so notifying [them] also. I am very unhappy about all this. It would be great if [they] can refund the deposit back to me.

Now I see they have put me under Writeoff/NoPay and might hit my credit history. Worst is they haven't refunded $200 yet and trying to spoil my credit history also.

On February 1, 2008 I contacted DirecTV to request HD Service. They advised that there would be a $99.00 fee for the HD cable box which would be split into (3) payments in addition to a $10.00 monthly fee for the HD Service. I was already a Verizon/DirectTV customer so the call was fairly quick. They scheduled an appointment for Tuesday, February 5, 2008 for a technician to come out and install the service.

On Monday, February 4, 2008, I contacted Direct TV (and they claim they do not have a log of this call, of course) to cancel the appointment for 2/5/08 because I was not going to be available. On 2/5/08, a technician showed up even after I requested a cancellation. My thirteen year old son was home and showed me the work order when I arrived from work. Unfortunately, I was not contacted during the installation so there was nothing I could do as I was told that the service was installed when arrived from work. I read the work order and in the fine print it mentioned early disconnection fees in the amount of $460.00 and that the service installed was subject to a 24 month commitment.

My son was not authorized to sign any such agreements as he is only thirteen. He told me he signed this because the man in our home told him it needed to be signed in order for us have cable. In any event, I attempted to contact Direct TV on various occassions since the installation. I kept getting transferred to other parties and representatives, and not to mention being treated very unkindly, and they just would not address my concern.

Today, April 30, 2008, I requested the entire service be disconnected effective immediately and they advised me of the early termination fee in the amount of $460.00 and 24 month commitment which I specifically tried calling about for several months. I did not authorize this commitment and need your help.

I ordered Direct TV over the phone, and scheduled an installation on 3/1 between 10am and 1pm. The guy shows up at 2:30pm. He didn't have a drill bit, so I loaned him mind to keep from damaging my eve. Anyway after he gets through with ever thing he gives me a spill on the remote usage and I sign the work order. After he left I was very displeased and called direct TV. Asked them to take this out because no one called me to inform me of them running late, the installation was horrible, and the picture was not that great. I called back on 3/2, requested a deinstallation and was told that is fine and sorry about your experience. She then told me that I would only be charged for the time I had the system.

They cut the signal off 3/3. I stated fine. About I month later I noticed a $460.00 charge on my credit card from Direct TV. I contacted them and they stated that was an early cancellation fee. I replied it was only installed 2 days and I was told I would only be charge for those 2 days. I sent about 5 emails talked to serveral people and still got no help. I called my credit card company to disturb the charge they honor it but then Direct TV sent the charge back thru. I sent there equipment back after recieiving their return information. I told them that $460.00 for 2 days is insane and I would only pay them for 2 days of service.

I checked all their documention on the web and the work order and there is nothing on it about early cancellation fees being $460.00, or I would not have signed up with them. This is a rip off and then I was told if I signed back up they would drop the charge. I would tell anyone who signs up with them beware of the hidden charges. There is much more to this complaint but will end it here.

None, it just the the time and effort it is taken to get them to acknowledge that $460.00 for 2 days is ridiculus and the I don't care about your complaint once you sign up, they are no better than cable.

Direct TV has the worst customer service department and also does not reveal up front their practice of automatically renewing your contract when you either move or upgrade your service. We recently moved to a new residence and despite my wife's objections decided to have DirectTV services at our new residence. I thought our service issues would improve as the tech at DirectTV said our problems at our former house were due to its location...

We moved and they came and ripped up our roof and installed the hideous satellite. Our service was once again sporadic, dropping shows etc. We decided to switch to Verizon as we have Fios for internet and phone. Upon informing DirectTV they told us we owed them about $700.oo. What? Okay so after we returned th DVR's and receivers this is lowered to about $400. Why? Because when we moved we were enrolled into another contract for two years. Why would DirectTV not let us know this until we were cancelling? We would not have agreed to two year contract if we were told it would be renewed.

This might all seem bad enough but, to top all of it off is the horrid customer serivce experiences we have had since the cancellation of our DTV service. The woman on the phone told me it was my right as an American to use free speech to tell everyone I know about the horrible service and attitude of DTV and well.. I am going to. DO NOT USE DIRECTtv do anything in your power to find another provider, they could care less about you as a customer and they will find ways to rip some more money out of your hands, legitimate or not.

Right now about $400.

On July 9, 2002 we purchased a new home. DirecTV offered a movers program that they will come and connect, at a small fee. So the Satellite company came and put a dish on the roof, and drilled into the bedroom for a second receiver. The installers who came the first time (Bluegrass Satellite), drilled right into my closet door, causing damage. Then to contact Directv for them to put you on eternal hold, switched over and over to different people was unbearable. To finally get someone for them to tell you to take pictures, get three estimates from licensed contractors for the same. No contractor wants to come to a home just to see a hole in a closet door. So I called Directv back several times, they finally sent a supervisor who came and saw the damage, and unfortunately he said we have to do the same!

Now, almost two months have passed. Every time it rained a little we lost reception to the Directv, so again, I call Directv to be switched around all over, I have several employee's names and employee numbers, to get them to send someone out to fix the problem, they tried to charge us $70.00 just to send someone to fix the problem, even though they have a 90 day warranty for the same, which is in writing! So they finally a week later send another contractor to fix the satellite dish, this man came to my home very irritated as soon as he came to the door. So I showed him where the dish was, and he then took his ladder and slammed it onto my home, damaging the gutter. He then went on the roof and pulled the dish right out from where it was originally installed. He left the holes where he ripped out the dish and made more holes to put the dish on a different angle, then to come down from the roof and say, "sorry I can't get reception, this should of never been installed in the first place".

So he left us on a Friday Sept. 6th with no reception at ALL! I called Directv several times over the weekend, no one could give me a straight answer, once again to be put on hold, transferred to several different people. Then spoke to a direcTV sales person whom then told me that the company that came to my home (Advanced Technology) that Directv owed his company over $60,000.00 and that was why he came with an attitude to my home. I explained to the rep. this has nothing to do with my situation, that is between your company and his. I spoke to a supervisor at directv, and they told me someone would come out on Sept. 12th was the earliest, between 1-4pm. I took the day off work, to wait it was 3:00 I called just to make sure that someone was coming, and the person at Directv told me no one was coming. They didn't even give me a courtesy call to tell me the same!

I was very upset by this time. So, I called Comcast digital cable and they came the very next day to install my cable tv.

In January of this year I ordered service from DirecTV. After several weeks I called to find out the order had never been placed even though I had an order confirmation number. I placed the order again. I received 2 receivers and the satellite dish which were installed by Mountain Satellite, (someone they contract with) but, I called within a few days as the receivers I have are defective.

After numerous phone calls and a visit from a tech who confirmed that the receivers were both defective, I called DirecTV and explained that I'd received a bill and would not pay since I had no service. It has now been almost 9 months since that and they have continued to bill me and, have now turned the account over to a collection agency (Allied Interstate West, Inc., P.O. Box 581427, Minneapolis, MN 55458-1427 (877)350-9743 & (480)610-3000).

I have received two letters from Allied and called both times -- both calls were unpleasant and I received no help. The first letter came from a Tony Brown, Acct. Rep. But when I called I spoke w/an Adam Carity and he informed me they would still try to collect.

I then sent letters to the local BBB, State Attorney General, DirecTV, Channel 2, Los Angeles Consumer Affairs Dept., and to Allied Interstate West explaining the inaccuracy and how I've tried to get this to stop. I received a second letter from Allied and when I called for Jennifer Lord whose name appears on the letter was "helped" by Jo. She said Jennifer was in a meeting and when I explained the situation she asked if I'd sent the letters certified. When she found out I hadn't, she said they could not be held liable.

I mentioned how the others had all received, and acknowledged, my letters and she interrupted in a very rude manner and would not let me speak so I hung up on her. I called back and spoke w/Julie. I asked to be put in touch w/a manager and she refused when I would not give her my name and number. At this point I am totally at a loss as to what I can do (short of hiring an attorney which I cannot afford).

Although I have not paid anything (fortunately I had put the charges on my credit card and have since contacted them) I have to deal with these collection agency letters and the ignorant mentality of people I try to deal with when explaining the situation. They will not listen nor can they be reasoned with. When I see these letters coming in it gives me a headache and I dread opening them.

Rachel should send a certified, return-receipt-requested letter to DirecTV and to the collection agency, explaining the situation. She should enclose copies of any relevant documentation. Be sure to keep copies of the letter, the documentation and the postal receipt.