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DirecTV - Billing Problems

DirecTV • Billing Problems • Installation • Maintenance • Rebates • Sales Practices • Billing for "Adult" Shows • About those "Adult" Bills ... --- News • DirecTV Takes Disputed Fees Out of Customer Accounts, Suit Charges • Major League Baseball, Cable Operators Reach Agreement • Major League Baseball Extends TV Deadline • Senators Object to DirecTV Deal that Shuts Out Baseball Fans • DirecTV Settles Do Not Call Charges • DirecTV Telemarketers To Pay $75,000 Penalty • Fired DirecTV Contractors Say They Refused To Lie To Customers • Outbreak of DirecTV Porn Charges Hits Philadelphia • DirecTV Fined $5 Million for Do-Not-Call Violations • DirecTV Will Reform Ad Practices, Pay Millions in Refunds • DirecTV Abandons Satellite Internet Plans

Katie of Charlotte Hall, MD November 19, 2008

Katie of Charlotte Hall MD (11/19/08)
Signed up for DirecTV last year (10/07) - it was a package deal w/ NFL Sunday Ticket (which was free). In December 2007 they started charging me for this service, I called and got it cancelled. Including a confirmation (generic). In July on our invoice they noted that NFL Sunday Ticket would be charged to consumers that had it the previous year. I disregarded the notice because I cancelled the service in 2007.

I didn't notice that they started charging me for it in August (come on now they directly take the money from my credit card). Now I've noticed it and called about the matter. Spent 120 minutes on the phone. Got no where. They will not cancel the service (which we aren't supposed to have) and they will continue to charge my card for it.

We cannot get them to cancel the ticket, we cannot get them to credit us for the fees and we're not even supposed to have the service. This is absolutely the most frustrating experience I have ever had. We have spoken w/ 3 different people who are not authorized to actually help us. Furthermore my husband has established that they do not have a billing policy published for consumers to follow. Nor will they honor the dispute resolution statement on the bill.

Curtis of Jonesboro, GA November 18, 2008

Curtis of Jonesboro GA (11/18/08)
I, contacted Direct TV requesting cancellation of service. The lady, Chasey notified me that there would be an early cancellation fee of 200.00. I asked her why? She indicated that a service call was made and the technician found that the box was defective. He then put in a new box, there was no mention of a new contractural period from the time of installation until present.

I further informed here that if I was informed of this procedure at that time, I would not have gotten the bundle service I received through AT&T. She then provided the above address to dispute this problem. I received a letter from Direct TV on November 5, 2008 notifying me that I/we would be charged only a prorated portion of the fee. I contacted them again. A young lady informed me that a decision was not received by them, only a preliminary letter dated November 5, 2008.

She further stated that I should receive another final letter from the Corporate Office. On November 10, 2008, I/we received another letter indicating same as previous. On December 13, 2008, I checked my bank account to find that 200.04 was deducted from my account. We have been contacted numerous times regarding changing our service back with them.

Margaret of Albuquerque, NM November 18, 2008

Margaret of Albuquerque NM (11/18/08)
I obtained service from DirectV and asked for the lowest level of service. When I received my first billing, it was incorrect. I called and spent over an hour trying to correct the situation. I thought I did, at the same time, I upgraded to the next level which was advertised at 32.00. At the next billing, I was again over charged. I called again, and spent hours with their representatives.

The next bill was again incorrect. I called again and spent over an hour to correct the billing. Finally I wrote a letter to the complaints dept. requesting to terminate service, but I was not willing to pay any fees for early termination of contract. I received call from two different people, but neither were willing to correct the situation. Today I received a letter saying they would terminate service and charge me for terminating the contract before it was concluded. This is the worst company I have ever dealth with.

Leatrice of Reading, PA November 15, 2008

Leatrice of Reading PA (11/15/08)
My husband called on 11/09/2008 to ask what packages they were offering due to complication with our local cable company. The rep. stated the basic package was 29.99 for 12 months and the nedt packages was 39.99 for 12 months with free show time. We went with th basic package for 29.99 and 4.99 for second box. They came nedt day to install. today 11/14/2008 i get the bill and it states I owe then 61.46. They are charging %52.99 for the chice monthly which suppose to be basic. i called and spoke with christine first. She tells me about some rebate for 18 and 5.00 off is i sign for autopay which was the first we were hearing for this. I advise this is misleading and never once did the rep who sign us mention this. her reply was she is sorry but this is the what the advertise and they sent a confirmation email outlining everything.

I ask to speak to he supervisor which i had to wait 15 minutes since i was advise one will not call me back since they don't make outbound calls and they can't pull the oginal call since they are not recorded. Supervisor gave me credit for this month for the 18 and i advise hey fill out the rebate. I explain to her I am still upset because of the misleading information. Had i known the 29.99 was not the package price and has to apply for rebates and auto pay to get this price i might not have sign with them and kept my cable but i was not given the choice to decide because i was not given the correct information at the time of my call.

 Everything should have be explain during that intial call. This is a big company and they are misleading people to sign up for there service and then soing wahtever they feel is best to rip people off there money because we are the small people. They should not be allow to get away with this kind of business. They drilled hole in window to intalled the cable for the box.

Heather of Hoosick Falls, NY November 14, 2008

Heather of Hoosick Falls NY (11/14/08)
Direct TV debited my account, without authorization, for termination of service. I did not terminate service and no one at Direct T could figure out why that was in the system. I have been promised credits now for 3 weeks, with no credit on my card.

overcharges total over 700. still no credits received

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