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DirecTV - Billing Problems

DirecTV • Billing Problems • Installation • Maintenance • Rebates • Sales Practices • Billing for "Adult" Shows • About those "Adult" Bills ... --- News • DirecTV Takes Disputed Fees Out of Customer Accounts, Suit Charges • Major League Baseball, Cable Operators Reach Agreement • Major League Baseball Extends TV Deadline • Senators Object to DirecTV Deal that Shuts Out Baseball Fans • DirecTV Settles Do Not Call Charges • DirecTV Telemarketers To Pay $75,000 Penalty • Fired DirecTV Contractors Say They Refused To Lie To Customers • Outbreak of DirecTV Porn Charges Hits Philadelphia • DirecTV Fined $5 Million for Do-Not-Call Violations • DirecTV Will Reform Ad Practices, Pay Millions in Refunds • DirecTV Abandons Satellite Internet Plans

Nadeen of Margate, FL December 1, 2008

Nadeen of Margate FL (12/01/08)
I have been with this company now for over 6 years. I requested a block from ordering pay per view movies and also I was told to remove my phone line form the receiver which I did. I received a bill this month for 260.48 with ppv movies dated from 01/26/08-3/28/08. They told me that the receiver which was replaced since the original does not need a phone line connected for you to order ppv it now downloads its information to the hard drive and when I got the reciver replaced about 2 months ago the down loaded the information and the ppv movies was on it.

I think this is a terrible way to operate if I had the first charge back in January I would have seen there is a problem with my children ordering these movies and take the necessary steps to correct the problem. If I did not havea problem with the reciver I would not have known that these movies was been ordered.

I cannot afford to pay this extra bill that I had no idea was been charged due to their negligence.

Deborah of Forest, VA November 30, 2008

Deborah of Forest VA (11/30/08)
this company continues sneaky, underhanded and illegal business pracrices. i continue to have problems with charges/credits on my account that are either not authorized or not honored. i signed up for hbo/showtime 2 for 1 and for 2 months straight, i've been charged and not credited. it would have gone on too, had i not called them on it and the credit was issued so fast because they got caught. i should not have to police a company that is supposed to be reputable. i have had to file another complaint earlier this year with the BBB over false advertising and eventually I won out and received my 50 credit. the reps at directv constatly give double talk and blame either the computer or another rep within the company.

Natawna of Nacogdoches, TX November 27, 2008

Natawna of Nacogdoches TX (11/27/08)
I received an email from directv making us an offer to return to directv. I often received these emails and dismissed them but this one the price was good, better then we were paying. I called and spoke with a csr about the offer. She set up the account and the date of installation. The offer that we returned for was 34.99 a month for 1 year this included 250 channels and 4 months free hbo, stars, and showtime. The second receiver would be 4.99.

About two weeks later a technician came to the house to set up the system. In the midst of him setting up the system our programming was changed with request or consent to a nfl premier package for 84.99 a month. I didn't know this till receiving the first bill. I have made numerous calls and sent emails to directv trying to get this straightened out. We only want what was promised in the offer.

We are now told that no offer exist for what we were told. I did not keep the email and cannot use that. I tell them to pull the call from the day that we ordered as it was suppose to be recorded. They can't do that. How convient for them. Despite the fact that we are not getting what was promised to us if we terminate then we will get hit with the early cancellation fee. After calling the first time trying to get this straightened out our account was again changed to 150 channels for 54.99 a month and no free show channels. I am not sure why it is so hard to get the offer that was promised.

What I do know is that I am very displeased with the customer service and there lack of commitment to the customer. If I had this to do over again I would not return to Directv. They used decietfull practices to get us to return.

Sheila of Los Angeles, CA November 24, 2008

Sheila of Los Angeles CA (11/24/08)
I had called DirecTV twice & sent e-mails to try to have DirecTV meet me halfway with regard to their Early Term Fee. However, I got the same response from them.. I had switched my cable services from Time Warner Cable & had signed up through Verizon for their Bundle Services in June '08. My understanding is that what I had signed up for is part of Verizon deal--Cable, LAN Line & Internet Service. When I had signed up I was told that the Cable was provided through DirecTV. @ that time, I thought it was a great deal for me to save money.

However, I was not given the information about the contract of signing up for 18 months with DirecTV & that it's a completely separate entity from the Verizon bundle & that there would be an Early Termination Fee. Recently, there were changes that happenned in my life that I have no control of and I have to move out of the country. I had found out about the Early Term Fee when I called to figure out how to cancel my services with DirecTV.

I have sent an e-mail to the customer service (11/22 & 23) & I feel that DirecTV is not willing to meet me halfway. I feel disappointed that such company can get away with screwing consumers with False Advertisements. I was told that all the movie channels came with the service and came to find out from my bill that it's have to pay extra after three months. It really makes no difference with the Basic Cable, which I got enough channels and the Digital Program of DirecTV.

I feel like I, the consumer is the one getting screwed w/ this situation. I felt like no one from DirecTV heard my situation after telling them 4x that THINGS HAPPEN IN LIFE THAT IS OUT OF ONE'S CONTROL. I would like DirecTV to meet me halfway. I'm giving DrecTV permission to screw me over w/ the fee at least give me a break with the Fee, I could use that money for gas since I have to drive to my location.

Lynne of St,Helen, MI November 19, 2008

Lynne of St,Helen MI (11/19/08)
I called for service at a sale of 39.99 I was then told it would be 34.99. % months later I am still being charged 57.99. With no hope in sight. First they send no card. Then they can't find the price but they will send me to rebates. Only rebates says I can't have one. Back to company and they say to late. To late for what? 5 months later I am shut off because I keep paying what I am to pay and that with late charges has me in hole.

Had to cancel all my cards to keep them out

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