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DirecTV - Billing Problems

DirecTV • Billing Problems • Installation • Maintenance • Rebates • Sales Practices • Billing for "Adult" Shows • About those "Adult" Bills ... --- News • Class Action Says DirecTV Forces Consumers to Pay for Fraudulent Accounts • Washington Sues DIRECTV For 'Unconscionable' Sales Practices • DirecTV Takes Disputed Fees Out of Customer Accounts, Suit Charges • Major League Baseball, Cable Operators Reach Agreement • Major League Baseball Extends TV Deadline • Senators Object to DirecTV Deal that Shuts Out Baseball Fans • DirecTV Settles Do Not Call Charges • DirecTV Telemarketers To Pay $75,000 Penalty • Fired DirecTV Contractors Say They Refused To Lie To Customers • Outbreak of DirecTV Porn Charges Hits Philadelphia • DirecTV Fined $5 Million for Do-Not-Call Violations • DirecTV Will Reform Ad Practices, Pay Millions in Refunds • DirecTV Abandons Satellite Internet Plans

Jim of East Greenville PA (01/29/09)
Constant billing issues. I was to be credited for a mistake Direct TV installers made by damaging equipment. After calling customer service numerous times, I was told I would receive the credits. After a few months I noticed the credits were never entered into my account. I called again and they did not know why I wasn't credited either.

Lea of Brick, NJ January 29, 2009

Lea of Brick NJ (01/29/09)
Direct tv did not charge me the right amount or put it all on one bill. I was promised to get rebate check and never recieved it. I spoke with them numerous times to fix the problem even by payng my bill 3 times to a zero balance when it was not due(thats what would fix the prob they said). After patience and months of long phone calls I aske a Customer rep it even though I was under contract could I cancel due to all the problems and he said yes there will be no fee. Then a week later I call to actually cancel after my inquery They send me a bill for cancelling. 340.00.

By the way the contract does not specify an amount. Then they charge my credit card 750.00. 340.00 for the disconnect ( of which the man said would be waived) and the rest for the recievers that were sent back. Now they realize the recievers are back but will not change the charge to my card. Through all this the reps just dismiss you every time. Help me please

I am on the phone for hours while my kids are pulling on my legs. my daughter asked mommy why are you always on the phone with them. They are giving me anxiety. They are taking money I dont have,. They hope I will go away and just pay but I cant. We work hard for our money and they are just taking it and I cant even talk to anyone. I have told other dtv reps that I am having anxiety over this and all the phone calls.

Carlos of Brooklyn, NY January 29, 2009

Carlos of Brooklyn NY (01/29/09)
I re-activated my Direct TV account on January 9, 2009 opting their offer of 29.99 per month plus 5.99 for DVR. I got my bill today and they charged my credit card 26.49 (Jan 9 to 23) + DVR charge. They also charged 52.99 (Jan. 24 to Feb. 23) plus 5.99 for DVR. I called their customer service to complain and after an eternity of waiting, was told to call DIRECT TV REBATE.

Again after a very long wait I was told to call tomorror Jan. 29 because their system is down. Surely this is an insult added to my frustration. WHY DO I HAVE TO DO ALL THESE? THEY MADE THIS INTENTIONAL OR UN-INTENTIONAL BILLING ERROR, AND I THEIR CUSTOMER HAVE TO UNDERGO THIS RUN-AROUND.

Juan of Wharton, TX January 27, 2009

Juan of Wharton TX (01/27/09)
I moved from one location to another, and because I stayed with Directv, I received three months free service. My October bill had a zero balance, my November bill had a zero balance, and my December bill was 103.24. I paid it with a money order. Then in December, I was hit with a 455.00 bill which included four credit card refunds and credit card payment reversals. Our service was immediately cut off.

My Basically, Directv has been charging my bill on a Discover card which I do not own. They charge my account, and then charge me for credit card refund and credit card payment reversal. I had a three way conversation with Dirctv and Discover in December to correct this, but nothing has been done since my January bill had a charge and reversal on it. I have paid over six hundred dollars in charges in the last month, besides my charges. My service has been disconnected three times, and is now off again. Every other week , I receive a Past Due notice from them, and then they cut it off the same day and the cylce starts over. I am unable to reach anyone who can help. I don't know what's going on with this account I'm afraid they may ruin my credit by this false credit card they keep charging on.

Anne of Williamsport, PA January 24, 2009

Anne of Williamsport PA (01/24/09)
My contract expired Nov 2007 and I knew nothing about a new contract, however they said I had a new contract dating from the previous summer. Their TIVO was not working and I called their customer service number numerous times, and they could not correct the problem. We were without TV for about a week. Finally they OFFERED TO REPLACE THE TIVO (including a card that went in it) if I would return the one not working. I did so, and received the new one. Nothing was ever said about a new contract, nor was it mentioned on the monthly bill. The next thing I knew, I received a bill for 175 for breaking a contract. I refused to pay it, and the bill was turned over to a Credit Agency, and is now on my formerly clean credit record. I called them numerous times, but I got the same spiel everytime about breaking a contract.

It is in my credit record that I didn't pay a bill, and I received numerous abusive calls from the credit company, until I told them no more calls.

Doug of Pine City, MN January 24, 2009

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