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Paul of Artesia, CA December 16, 2008
Paul of Artesia CA (12/16/08)
I ordered a high definition upgrade from direct tv, the order was for one hd receiver with dvr capacity (ability to record) , and two hd receiver without dvr. I was charged approximately 343 dollars with a incentive of 100 dollar rebate of the hd receiver with the dvr capacity. The agent however, did not itemize the bill correctly and Directtv increased the bill to approximately 478 dollars which did not include a monthly cable access of approximately 105 dollars.
Directtv stated that 343 dollars was not correct, and thats why the bill was higher, They did not notify me of the change in agreed price. To their credit they agreed to give a monthly discount of ten dollars for 12 months. On the confirmation order, on the website the total itemized came to a total approximating 245 dollars which was consistent with the rebate promised, but the 343.00 charge is on that order.
It seems to me Direct Tv is giving one quote initially and then increasing the price without knowledge to the consumer. If I was not persistent, I likely would not receive a 10 dollar credit/month for 12 months. They seem to be playing a game of false advertisement. Lets see if get that 10 dollar credit per month. I was likely given a quote that was about 200 dollar less than I actually paid. After one year, I would recoup 120 dollars. Frank of Hyattsville, MD December 16, 2008
Frank of Hyattsville MD (12/16/08)
12/07 I signed-up with Verizon for their bundle package special. I was later informed by them that the fiber optic lines for Fios are in my neighborhood but not infront my house yet, HOWEVER THEY CAN GIVE ME THE SPECIAL & GIVE ME DIRECT TV until the lines are available thru my street then they will switch me over to Fios. I agree. About a month later Fios became available and they switcheD me to Fios, which I still have.
Verizon then told me to call Direct TV & provided me with a phone # to tell them I now have Fios and they need to disconnect the Direct TV service. I dis-agree with this request since I never contacted Direct TV for their service eventually I agree to call. The service was discontinueD and I still have Fios. I NEVER CONTACTED DIRECT TV AT NO TIME TO HAVE THEM INSTALLED THEIR SERVICE IN MY HOME. I WAS WITH COMCAST BEFORE THIS SWITCH. EVERYTHING WAS DONE BY VERIZON.
I later received a Direct TV bill for 412.56. this includes 69.56 for TV & 343.16 for breaking the contract. I spoke with Jenna @ Direct TV on 3/11/08. She advised me to write a letter, which I did on 3/17, to the Billing Dispute Dept. stating what I just out lined to you. I have not received any more correspondence from Direct TV. I thought this was settled.
Direct Tv has now sent this acct to collections and I am being harrassed by an outsource collection agency in India. I got 4 collections call today and every day since 12/2 threating to report me to the credit bureau. Whenever my wife answers the ph, they will tell her to pay the bill or else we will report you to the credit bureau or sometimes they will just hang up. Today (12/15)I call back and spoke with a supervisor name Shaun B: I told him I am going to report the harassing calls to the consumer affairs I WANT THEM TO STOP CALLING MY NUMBER. Felipe of Orange, CA December 16, 2008
Felipe of Orange CA (12/16/08)
I called to canceled the service, but they told me that if I don't cancel the service I'll get a good deal, the deal was to get more channels and lower my monthly payment from 29.99 to 25.99 for the next six months. now I received a bill for 45.99
I called DIRECTV and they told that I have to pay the 45.99, so I ordered a ppv fight that cost 54.99 because I was thinking that my monthly payment will be 25.99, so now I have to pay over 100 dollars. instead of 80.98 Please let me know what I can do? thank you Robert of Shelton, WA December 15, 2008
Robert of Shelton WA (12/15/08)
DIRECT TV rep B. Lewis agreed to a priceof 79.00 mo. first 3 months and 102.00 per mo after + tax. We added line backer service for 5.99. Afterwards Direct TV has overbilled us on every bill scince 4 15 08. We have spent countless hours trying to resolve with no results. We have been able to get some credits but we have to spend considerable time doing this and the bill just keeps climbing. Robyn of Mission Viejo, CA December 12, 2008
Robyn of Mission Viejo CA (12/12/08)
returned equipment in timely manner. a month later, was charged 215.00 for equipment fee. It has been over a month of calling in customer service regarding a refund and still have not received a refund. I have called almost every week and each representative has given me a different answser regarding the time it would take for a refund. Actually, each time I call, the timeline is longer for a refund. First it was 6 to 8 weeks, then it was 3 business days, then it was 8 business days, and finally 3 more business days till they looked at the request, and then an additional day.
I am unemployed due to the economy and I have had numerous overdraft charges because of this situation. I called today and was told it would be an additional 3 days for a refund to be looked at, then processed. They even advised it won't be looked at until 5 more days, then a refund would take place a day later.
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