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DirecTV - Billing Problems

DirecTV • Billing Problems • Installation • Maintenance • Rebates • Sales Practices • Billing for "Adult" Shows • About those "Adult" Bills ... --- News • DirecTV Takes Disputed Fees Out of Customer Accounts, Suit Charges • Major League Baseball, Cable Operators Reach Agreement • Major League Baseball Extends TV Deadline • Senators Object to DirecTV Deal that Shuts Out Baseball Fans • DirecTV Settles Do Not Call Charges • DirecTV Telemarketers To Pay $75,000 Penalty • Fired DirecTV Contractors Say They Refused To Lie To Customers • Outbreak of DirecTV Porn Charges Hits Philadelphia • DirecTV Fined $5 Million for Do-Not-Call Violations • DirecTV Will Reform Ad Practices, Pay Millions in Refunds • DirecTV Abandons Satellite Internet Plans

JOANN of WILLOWS, CA November 10, 2009

Back on Sept 7, 2009 Directv took 40.00 out of my bank account that I didn't owe they said they charged me for an early canncellation fee and it was their mistake (I was a customer for eight years) so they credited my Directv 40.00. Since then I have called them 11 times since Sept 7 to Nov 10 still no money refunded.

Benjamin of Blythewood, SC November 8, 2009

I had purchased/agreed (in some manner I suppose) to the services of DirecTV within the bundled services under AT&T sometime in March of 2009 I believe. I had paid my monthly bill (usually I was behind about half a month or so on every bill) up until about two months (in Sept.) ago I would guess. Now, I have recently had my DirecTV service 'disconnected' (as the DirecTV rep. said). I am not sure when this took place exactly. However, DirecTV has very recently deducted my remaining balance on the 'disconnected' account in FULL from my checking account.

Now, this action taken by DirecTV has left me in an EXTREMELY DIFFICULT financial situation due to the fact that the amount deducted has GREATLY overdrawn my checking account. And, now my checking account is around 700.00 overdrawn with multiple inevitable NSF (overdrawn fees) on the horizon. Needless to say, I am in a dark place financially at the moment. And, the storm ahead does not look like it is going to calm anytime soon! I am not certain of the outcome on myself or others that this little complaint will effect but here I am just venting!

ADRIENNE of JACKSONVILLE, FL November 8, 2009

My husband and I decided to cancel our DIRECTV services after years of disappointment with service. We completed our agreements required and returned our receivers to them. I was checking our bank account and noticed they took an 86 dollar charge out our account without notifying us. This was a few months after we cancelled service. I called them and asked why we were charged and was informed that they were not sure and showed we paid our remaining bill in full therefore there were no additional charges. The rep stated that he would submit and escalation process to have our money refunded within 2-3 weeks because the normal refund process takes 6-8 weeks.

I was very upset that they just went into my account causing it to be overdrawn and without billing me first. Needless to say I called back to check on the status the following week and was informed that the rep I spoke to did not escalate the refund request. I was furious and was informed that it would be taken care of and given the same 2-4 week timeframe again and I also requested our 35 NSF fee be returned to us as well because our bank informed us to request it.

I called back today (11/7/09) and was informed by Kyle that they changed their escalation process last week and that it would take 6-8 weeks to refund our money to us. Then he told me that there was a credit on our account of 37.87. Which is not the 86 dollar credit that it should have been. Ok by this time I want to go to the local police and file a complaint that they stole money from my account.

Then I was informed that they found that there was a couple of pay per view movies charged on the receivers but never billed to us. I disputed 3 of the 6 movies and was informed that since I cancelled and the account is closed that he could not issue me a credit for those disputed movies. I'm 98 hot at this time and requested to speak with a supervisor because the rep could not tell me why they took additional money out my account because the amounts for these 5 movies, 3 in which I disputed does not equal 86 dollars. The total was about 45 dollars, which is why I have a credit. Which still means they took to much money out my account and not one of them could find out why the additional money was taken.

Ali, the supervisor took over the call and could not explain why they took 37.87 too much out my account. He then issued me a fax number to request our 35 NSF fee be returned back to us. He started apologizing for the complete screw up and screws you as a customer. I told him that it's wise not to tell the customer that their money will be refunded a sap because 6-8 weeks is not a sap. I called back tonight and requested copies of all my bills from 11/07-1/08 and was informed that they have no way of sending it to me and that I have to mail in a request for copies. Ariel also informed me that they informed me of a lot of basically bull. This came out of their reps mouth. After reading majority of the complaints DIRECTV must be stopped from doing this. I don't have a problem paying what I owe but I do have a problem with them taking my money without my knowledge and also lying to me. It did not take them 6-8 weeks to take the money out my account.

Sandra of Temecula, CA November 6, 2009

I had a dvr receiver stop working, Direct Tv sent the wrong replacement and charged me. They sent me anothet replacememt and charged me. Total 470.00 I did not have shipping label for one and tried to get one to no avail. I did wait over a year to finally mailing back both units. They tell me that I had 228 days to return but did not inform me of that. They told me that the units are leased and cannot be returned to me. I know this is not true because my daughter has had hers in storage for a year and not been charge anything. I realize I did not return these in a timely matter but they have a brand new hd receiver still in the box that has never been used to use again, I think I have been ripped off.Do I have any options?

david of bisbee, AZ November 6, 2009

signed up for Direct TV's special rate of 29 a month. waiting for a bill I never received, service was cut off as they did not use mailing address rather physical. 1 month later, or longer, they send me my first bill of 58.68 amonth.

Infuriated over 3 months of charges on the bogus price, I called and they told me I needed to go sign up for a rebate. That was not explained and since they were enjoying the double charge they were in no hurry to tell me. They have told me I am on the hook for full ammount. They will not make the 29 a month fee I signed up for retroactive.

It is deceiving, news flash. Chalk one up for a faceless Corp. It is a formula that nets them an extra 90 by the time a consumer catches on. I spoke with a Supervisor as I write this and he is saying I signed up for 34, at this point I will take it but it is not retro. They are a horribly disrespectful Company. I will send this to Dish TV as well. They have fleeced me out of 90 and ruined my day knowing companies get away with this!

Jose of Jamaica, NY November 6, 2009

I got triple play service tv, internet and phone through verizon. I had the service from April 28, 2009 through October 31, 2009. On October 22, 2009, I called Verizon to have my service disconnected. A few days later I got a final bill from verizon. Now I am getting bills from direct TV that I owe them 719.60. I called direct TV to find out why I am getting bill for something that I already paid through verizon. I never called direct tv for service.

When I called verizon for the triple play I didn't know that they use direct tv as their tv services provider. I when I call direct tv they told me that I had to paid the money because verizon owe them and for early cancellation fee. I was never told by verizon that I would had to paid early cancellation fee.

I don't owe direct tv any money other then 200.00 for 1 dvr reciever and 1 standard reciever. I told the lady that I be happy to send the equitment back only if they remove all those improper charges. PLEASE HELP! I don't have money to pay for something that I am not responsable for. Thank you

Beryl of San Antonio, TX November 3, 2009

They lied about the installation of HD and told me I would be charged in graduated payments. After recieving my bill I discovered they were charging me close to 500 dollars due immeadiatly. They refused to admit their error and would not make any arrangements. Unfortunatly I have since discovered that these things are rampant with the public, but it's hidden by false sales information. Loss of a service that I have been with for years. An emotinal abuse of power and false information. This screams class action

Barbara of crofton, MD November 1, 2009

Direct T.V. took money out of my bank account on 10/30/09 129.00. I called today 11/01/09 to cancelled today. I was told that they could not found my name. Instead, they have removed money out and set up automatic debit every month. I do not want anything from Diret T.V. I do not have a service yet, I demand for Direct T.V. to refund or return the money back to my account immediately and I will not have installation "they say, will install Monday 02, 2009. I spoke with a person by the name of Kim, she said, I can not find your name, address or anything...it is very strange, since they asked me what bank do I use, account number and so on..but would not provide me with address after they took my bank information.

Patsy of Granada Hills , CA November 1, 2009

I purchased all my equipment since I started service with them in 2002 or 2003. I also purchased 2 dvr's 1- in 2004 the second in 2005 but did not activate thia one until 3-21-2006. I also purchased a HD /dvr from them in Dec 2006 for 299.00 original cost was 499.00 which they told me was a promotional price if I purchased then since they would put me on waiting list so I did. Now after all these years they are trying to charge me 800.00 unless I return these dvr's & HD dvr since they are claiming are leased not purchased. I have tried to resolve this with them and have told them as they have fully known none of the boxes I have are leased and just all of a sudden after 7 yrs they want to tell me my boxes are leased?? Their out of their minds! One Direct tv rep (lady) told me I was correct all my boxes are owned by me.

She transferred me to another rep who was suppsose to credit this for me. He told me as of March 2006 new policy was they no longer sell equip all equip was leased and so my HD and dvr receivers were leased. After an hour of going rounds with them another rep (lady) told me they same thing only after Oct 2006 all receivers purchased any where are considered leased. They no longer sell their boxes. I told them I will not returm any boxes that I own and I am going to cancel service with them and speak to a attorney that this was not correct and they cannot steal from people and get away with this type of practices. In the past years they had charged me for movies and additional boxes that I didn't order or boxes that weren't active. I can't handle anymore of their rudeness and refusal to make things right.

CARL of HOLLYWOOD, FL October 30, 2009

I made an agreement to pay 34.95 per month for TV service. About 4 days after installation, I got a bill for more than 60.00 per month and was told that the first 2 months would be 60.00 each. I told DirectTV that was not what I agreed to and that they could cancel the service. After a few days, I got a bill for 529.00, and they called in a penalty for not keeping the service. I have reported this to the Federal Trade Commission, BBB, Florida Public Service Commission and other agencies. They tried to debit my account for the 529.00 and it has been reported as a fraud.

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