DirecTV

On May 4th, I made an order for two new HD boxes to replace two SD boxes. When the boxes arrived, one installed without any issues. The second however, did not. So my roommate called to have it activated, and that put an immediate hold on my account. I am the account holder, so when I called, they stated the "access card" department had put a hold on my account, and only they could speak with me about it. They told me they would call back in 24 hours. When they didn't call back, I called. They said they would transfer me, but then I was on hold for 30 minutes, and then it hung up on me. Then, when I called back, the operator said, "They are closed, I'm not sure why someone transferred you. I will have someone call you back in 24 hours."

Two days later, I called back again. This time I was told that my issue was escalated, and someone would call back within 24 hours. Twenty-seven hours later, someone called, asked me some information, and then said "I'm not sure why someone would put a hold on your account when you ordered it directly from us." They admitted it was their mistake, and instead of fixing it, she wanted to transfer me again. I told her I didn't believe her, because I've been told that too many times, and not received a call back. I told her to figure out what is wrong, fix it and send me an email telling me it's fixed. Or if they can't fix it, to send me an email saying they can't.

This is when she said she couldn't send emails. So I asked, "You don't use emails?" She said, I can send emails, just not to customers. So in other words, they wouldn't put their mistakes down on paper. When I asked for my money back for the time I didn't get to use my box, as well as the time I had spent on the phone, and she refused that as well. The box still doesn't work, and I just want to return the whole system and stop using this company, but I'm tied to the contract (even though they aren't meeting their contractual obligations).

A happy resolution for me would be to split ways with this company with no money owed to anyone. I can return the equipment, and we can both go our separate ways.

A new account. A gentleman came to install on the weekend recently. This is the second time that I've had DirecTV. The first time was some years back whereupon the new account and installation came with new and clean equipment that was installed, and I was satisfied with the service. I changed to a cable company because of internet. Roll forward to recent history: the gentleman installed equipment other than the remotes. The infrared lens is scratched and grime and handling marks were found on them. It's really a pretty pathetic way to welcome back a previous customer! If you know of anyone that is considering to go with DirecTV, have them question and ask for everything they are about to get in a detailed manner and hold DirecTV to their word.

Also, while other cable TV providers can set you up with remotes that will program with your TV set for volume control and on and off functions, it seems that DirecTV is not capable of figuring this out! Not good customer service at all! I called the customer service number and a young lady was pleasant, but the responses were unsatisfactory: that the technician will provide the customer, even if with refurbished equipment! Do not recommend unless they get something in an e-mail letter stating new, good, clean and serviceable equipment! I am paying for the service, it is not free!

We ordered DirecTV and within two days of having it installed, we were so unhappy. I called to cancel. After the 10 to 15 local channels they broadcast, the next 30, no joke, the next 30 channels are all infomercials 24 hours a day! The next thing I noticed is that they will show the same show on different networks at the same times. I counted one show being broadcast on 6 different networks at the same time. It's a show I like, but give me a break! Where's the variety? I bought 150 channels expecting them to be different. Maybe one or two may have the same program, but six different channels at the same time?

The other thing is that I bought the sports package that comes with an extra 50 channels. They only broadcast about ten of the fifty. The others were all "blocked out". They said because they only show regional programming. The whole point of getting the sports package is so I can watch out of region sports! The other thing is with our receiver. We got the HD receiver and the salesman said that with the HD receiver, we would have OnDemand. Nope. When I called to find out why our OnDemand wasn't working, a different salesman said "you got the wrong receiver, you need the HD/DVR version". One catch, that one's an extra $8 a month. What? Why didn't they tell me that to begin with?

I called DirecTV three times in two days trying to resolve the issues and every time, all their customer service did was try to sell me something extra. They did nothing to help. When I finally called to cancel, less than 48 hours of having it installed, the person I spoke to assured me there would be no early cancellation fee, that they would refund me for the month I had already paid for, less two days of service. After not getting the refunded amount back, I called to find out what was going on. This person gave me a different story altogether, telling me that I owed them almost $500! But if I wanted to come back to DirecTV, they would lessen the amount owed and sell me a "better package", for more money of course. Bottom line, do not buy DirecTV! One way or another, they will rip you off.

I have two accounts with DirecTV: one in Miami, which is permanent home, and one in North Carolina, a second home. Last week, I called to cancel the NC account because I do not own that house anymore. I was told that I cannot cancel because I still have a contract but she was very nice and told me that since I don't have a contract in Miami, that they can merge the account. She gave me a phone number to call and a PIN so I don't have to explain everything again. I should have the last four digits of the receiver that I have in Miami and that I was actually being charged for one additional receiver.

Well, now comes the problem. I called with the number and the lady told me that she cannot merge the accounts because I have to return the receivers from NC. I told her that the previous rep did not tell me that. I told her that I might try to get someone there to return the receiver and she says they won't be needing it because the receiver was old. To cancel that account, she needs to charge me $180. I don't know where the big deal is since I am keeping the account in Miami.

For a year now, DirecTV has been charging me for a service that has never worked as promised. I have had numerous techs out and not one can get it to work. The other issue has been loss of signal for long periods of time. I am going to cancel my service, but they are going to try to collect on the remaining 11 months of my service, but I do not think that I should have to pay for continued service they cannot get to work. I will not pay it.

I canceled service once I was out of my contract (which wasn't explained to me until after the installation). The return box was sent to the wrong address while the bill came right on time. After hours on the phone with persons I couldn't understand, I gave up and decided to make my voice heard here.

DirecTV is the worst! I have had DirecTV for a year and a half and now I have a problem with my DVR. The DVR picture flashes, it goes black and comes back on. I can't watch HBO at all or any channels in the 500's. They don't come in at all. I get a message that states my TV does not support this program's content protection and then there is an ext 900.

I started calling to get some help and now after six CSRs and two techs out to my home, the problems continue. I am being told that the reason I get this message is because the actual stations have invoked some type of protection that requires everyone to switch from HDMI to RCA cables. Really? So now I either get a crappy picture or keep getting the error message.

So my last attempt yesterday was to ask that they let me out of my contract without being charged an early termination fee. The answer I got was that I would have to pay the fee and then plead my case by sending in a letter to the company. I am done with this company! Even if I have to pay the fee, I would rather do that then put up with their crap! My advice, run as fast as you can from DirecTV.

This morning I cancelled my DirecTV service because in a month, we are moving out of state into a rental that already has TV service. I was informed that after I move, a return box will be sent to me. But I am moving to Nevada, where I had to get a post office box because mail is not delivered. They cannot send the box there. So now, I have to cancel the TV service 3 weeks before we move just so I can get the box to return everything.

Then the zinger, a bill will be sent to me for early cancellation service for $300 because we signed up for a 2-year contract which we never did. We only moved to Portland for 9 months, why would I have signed up for 2 years. They lie. I am furious. I will complain to every single outlet I can find and tell everyone not to use this service. They are horrible. Do not use DirecTV, you will be screwed.

5/15/12, 8pm: This company is terrible when it comes to customer service. My experience was horrifying! I began the call as a new customer, and the way they treated me, OMG! They ran my credit and I was declined for their new offers. They then transferred me to their sales line where a customer service rep mentioned to me that I already had an account Feb. 15, 2011 that just needed to be activated. She spoke to her supervisor and he told her to transfer me to technical support. I told her the story and what the sales lady said and she got an attitude and was very snappy with me. "Well ma'am, you don't have an account, so there's nothing I can do." I then told her "her supervisor wouldn't have said transfer me if you could not activate." She snarly cut me off and said "There's nothing I can do, I can transfer you back to sales."

I then got upset. I am put though to the automated system and once again I am sent to another department, who then transferred me back to sales. I was furious by then, and I must admit I became very angry. I demanded to speak to a manager and you know what happened? He was nice at first, but when I began to tell him how upset I was about everything, he was very short with me. As if my complaints and hours on the phone with DirecTV's customer reps didn't matter to him. I finally broke down and said I'll just pay the $200 deposit. His smart remark "do you have the $200?" I was very upset by that. The fact that my birthday is the year '91 does not give him the right to judge my income.

I am a college student who works 2 jobs, how dare he. I then stated harshly "Yes, I have it." He then said okay, I'll set you up with the new account. He went through his whole spiel and then mentioned running another credit check. I told him I do not want another credit check because the other guy ran my credit and I did not qualify. He then becomes overly irritated, you could hear it through his voice. "It won't hit your credit, because it's the same company." I said no, I don't want another credit check. Why can't you use the one the other guy did? We then get into a yelling match of him trying to convince me. I tried to explain that I've called Dish Time Warner and neither company gave me this much headache. We yelled a little bit more and he hung up!

I was mortified and a little hurt and disrespected. All I wanted was to sign up for cable and internet so my roommate and I could move into our new apartment on Friday. And I was horrified with the way DirecTV treated me. I am not much of a typer but I knew I had to let other people know how this company operated. I wish this on no one. And my advice to anyone is that Time Warner or Dish might be expensive, but I'd rather pay the expensive amount than what this company put me through. I will never ever raise my hand to call DirecTV. I'll happily take my money to another company who shows, and treats their customers with respect.

We asked to discontinue the service that was never set up. We were told we never had an appointment set up. So we called and asked to have this cancelled. After talking to 3 separate departments, we finally were able to cancel a service we never had set up in the first place. You are a joke of a company. Sure glad we found out before we actually had anything done. Midcontinent is looking better every day. Thanks for nothing.

I signed up for service this January 2012 and was told I would get certain channels and bundled with internet for a specific price. I had to pay a deposit with a credit card. I was told that if I moved, there was no charge for a re-hook up. First off, they dropped several channels that I like watching, and I had to contact AT&T separately for internet services and got a premium channel upgrade for three months. At the end of the three months, I called to cancel the premium channels, so I would not be charged; and they raised my monthly charges. And AT&T charged more than they said they would.

Also, now, I am forced to move since my landlord is selling the property, and AT&T cannot provide my service to the location I am moving to. And DirecTV wanted to charge me first $99.00; then ten minutes later, $118.00 and twenty minutes later, it turned into $126.00. And they wanted a credit card to charge for this, not knowing whether they can provide my service there or not. I told them I wanted to cancel services then, since I can't afford to pay that ridiculous price. I was originally told it would be free, and now, they want to charge me almost $500.00 for cancellation fees.

I feel they are taking advantage of people, and something needs to be done about it. Also, they charge me varying amounts of money on my bill every month. And what happened to the $29.99 that it was originally supposed to be. I am charged a variable of $45 one month, $79 the next, then $94.00, and last month, $54.00. What the hell? Can we say class action suit, everyone?

DirecTV is the worst; however, they are the best if you never have a problem. I started having problems with my HD DVR box a few months ago. I called customer support and we went through all the procedures to fix the issue. The issue seemed fixed for a while; however, a few weeks ago, I started having problems with the same box again. I called customer support and this time, I asked for a replacement box. I explained to the young lady that all the other boxes in my home was not giving any problems, therefore, I didn't know why this one continues to give problems. She told me that she wasn't anyway I could get a new box and transferred me to another tech person.

After speaking with the second guy, I was told I had to be at my home and go through all the steps for an umpteenth time. Today, I called customer service and spoke with another tech. I even ordered new boxes for my other rooms. I asked the tech if I could get my HD DVR box replaced and was told I had to go through several checks which I did. After speaking with him, I asked to speak with a supervisor, who only began to tell me all of my obligations for ordering the new boxes. I asked him if I could get a new box and was told I had to speak with tech support, the same people I just spoke with. I am canceling my service and waiting on Verizon to place service in my area.

I ordered the package with TV, internet, and phone. They came the next day and installed the TV. That is the last I heard from anyone. Then I was told I could not get a package deal because this was a business. I called to cancel 1 day later. I was told I could not. All this time (4 days), the local channels did not work. They wanted me to pay a cancellation amount of $469.00. The equipment did not work. I have talked to many supervisors and got nowhere. I wanted them to come get the equipment and erase all debit. I was lied to on many occasions. I do have names and numbers if needed. Thank you.

I have had DirecTV for a year and a half and now I have a problem with my DVR. The DVR picture flashes, it goes black and comes back on. I can't watch HBO at all or any channels in the 500's. They don't come in at all. I get a message that states my TV does not support this program's content protection and then there is an ext 900. I called and talked to a tech who had me do a self-test on the box and the test came back failed. So I gave him that code and he told me the hard drive was bad. Next, I got the if I purchase the protection plan, they will send me a new DVR box for no charge. I don't need the protection plan for a stupid DVR box. That is their box I leased from them, their problem.

The tech told me I have to pay $21.00 for shipping me the new DVR and that can't be put on my bill. I have to pay it now with a credit card. I asked, "Why do I have to pay to get a new DVR when it's leased and I don't own it?". I was told that the DVR and all of their boxes only have a 90-day warranty. This is the worst thing I was ever told from DirecTV. Comcast doesn't charge to replace a box and I can go to their office and swap it, but with DirecTV, they can't do that. This is stupid. It's their box that is bad and I have to pay? Also, I added HBO last month. When I ordered it, it said $15.99 a month. I got my bill and the first month is $27.00 and the second month is $27.00 with an $11.00 credit to make it around $15.99. So why do I pay the full amount the first month then after that, get it for $15.99? It did not state that when I added it.

When I asked about that, they just gave me the runaround about my billing period and the day that I added it. I still don't understand it. How is the first month $27.00, then after that it is $15.99? This company states they have the best customer service. I would like to know for what. Adding new customers? I don't see how they have the best. I know it's not for getting problems fixed without charging. If anyone is thinking about changing because they are cheaper, just be careful. You get what you pay for.

I had service with DirecTV since December. I sent my payments in the first of each month because that's when my husband gets his Social Security. I sent a payment in of $73.00 on May first by mail, like I always do. I called and confirmed that I sent this payment in by check, like before. I had service and watched the Hallmark Channel last night. I went out of town today and recently got home, and my service is off. I called and spoke with an agent who told me that they turned it off because they did not get the payment within five business days. I mailed the check in on Tuesday afternoon, so it would have left town on Wednesday morning. From Wednesday to next Tuesday would be five business days and if they gave me that much time, like they were supposed to, they will get the check.

I am so angry. I want them to send me a box and I will return the equipment. I am asking that DirecTV does not incur any charges for early shut off, I did my part. They scammed me and they need to make it right. I dealt with them in the past and had a similar problem, but I thought well, maybe it's a once in a lifetime thing, wrong. I will not pay anything to them now, they did me dirty. Thank you for your time on this matter.

I too am a DirecTV customer. The channels are always on the move. Don't waste your time on favorites, they move. The FCC had made it illegal for loud commercials, but DTV still blows us out of the house and provides audio for the main program that requires full volume to hear.

I see a lot of junk here. If you complain, you should have your facts straight. You look stupid when you state your father was a customer for over 20 years. DTV didn't provide direct to home service until the mid 1990's. I, being a Microwave Engineer, having installed high dollar equipment all over the world find their system so damned simple to install that you would think a monkey could do it. Their tech came here, did a reasonable job but he knows nothing about electronics and especially knows nothing about RF and again specifically Microwave RF signals.

Those of you who let an apartment owner bully you, I'm sorry. A law was passed years ago making it illegal for you to be denied the service. There is however one exception. In order to get satellite service, you must have a back patio, etc. where the small dish can be mounted. The satellites are in orbit directly over the equator at approximately 23,000 miles.

So, all geosynchronous satellites are south of anywhere in the US, and no, I do not mean always directly 180 degrees, that would be impossible. The satellite can be far SE of you or SW of you depending on your location, east or west. I don't think you can put nor have the dish on the roof of an apartment due to cable runs, etc. So, if you're apartment looks south, you can sue the owner if he/she refuses.

We can block channel content with the parental ratings option and you can block any channel you want. I was surfing the channels and even though I have all the right content blockers when a show selling adult bedroom toys came on. I called DirecTV, they said they are not responsible for infomercial content and these channels do not have a channel rating. If you're not careful, your kids can stumble onto this stuff without your password protection. I'm not happy!

Check your billing, they are trying to raise your rates again. This time, it's about $4.20/month. This came in conjunction with them dropping Ch 308 in February from our programming (oh, but we can upgrade for $5.00/month to get it back on. As well, you will be adding other channels too! We were told). We emailed them back, no we do not want other channels too. Besides, you are already attempting to charge us more. We have emailed them at least 4 times on this matter and when I mentioned something about a pinhead director, we haven't heard back from them at all and are waiting on the billing for this month to see if they have at least dropped the extra charges. I also told them they left their equipment in our yard (no reply on this either). Our attorney is working on a settlement fee for storage and they will get a bill for storage of it! One of the neighbors (there are only 3 homes out here) recently dumped DirecTV and changed networks. We all will be joining them shortly and possibly splitting the bill! The prices are getting out of hand!

For the last year, the company has been filling my mail box with junk mail solicitations. I have never been a customer of theirs and never will be. I have written to them and told them to stop sending me mail. They send mail to my home and my Post Office Box. I have filed a complaint with the Better Business Bureau. They continue to send me junk mail. What else can I do?

When I attempted to sign up as a new customer on April 11, 2012, I was informed of an existing account in another city. It was under my name, and in collections for non-payment for the amount of $700. I submitted documentation as proof of my residency, and 3 days later, was informed that it was denied due to the fact that, "How do we know you did not let them use your information to open up this account". Furthermore, that my installation payment was going towards my delinquent account! Why would I compromise my credit, when I've being so responsible with my finances? I begged them to check my credit report, to show them my excellent credit history, and mentioned that on March 31, I purchased a car, and my score was 860. I've never been spoken to in such accusatory and intimidating manner and what makes me feel truly saddened, hurt and scared is that now, I am left to prove my innocence for something that has the potential to ruin my credit, invest my time and money!

I've been a customer of DirecTV for many years and am satisfied with their service overall. My beef is with the DirecTV Cinema promotions they are offering on both their website and in the customer statements. In two cases, they advertised bill credits for ordering DirecTV movies (pay-per-view). The promo in March 2012 prominently displayed on their website homepage was for credit back for two movies: one for $4.99 and one for $5.99, and a promo in April was for bill credit for one movie valued at $4.99.

On the website, there were vague instructions of that said Movie Money certificate and mail-in redemption required; however, there was no further instruction on where to get the Movie Money certificate, or where to mail it. In my bill in April, it was the same thing. The offer details said, "Mail in redemption required" and mentioned "Movie Money Certificate," yet there was no certificate included in my statement, and no further details on where to get one, where to mail it, etc. I ended up calling customer support and was on the phone for 50 minutes while the rep tried to find information on their website. The rep was not able to find any information, so then he put me on hold to try to figure out what to do. He finally came back and told me to mail copies of my statement to a PO box in Phoenix. I mailed my statements and a choice letter to DirecTV.

So, we'll see what happens. It really makes me mad that they advertise these promotions, and then don't provide sufficient information on how to take advantage of them. Through this process, I also learned that I'm unable to view my bills online unless I sign up for paperless billing. Just another point of aggravation!

We signed up for DirecTV in January 2012. We were offered bundled services if we included CenturyLink as our internet and phone provider. The offer that DirecTV showed to us for CenturyLink was too expensive. We were told to call them directly to see if there was a cheaper phone service and that we would still get bundling discounts. I did that. We have CenturyLink as our internet and phone and DirecTV as our cable.

I called today to cancel our free premium channels as our 3 months of free premium channels was up. The gentleman who cancelled the services told me that we were not getting our bundle discount yet. I talked to a different person at DirecTV and she told me that CenturyLink had not submitted the information yet that we were with them.

I called CenturyLink. She confirmed we were clients and that we were with them. She (Kim) called DirecTV with me on the line and told them that CenturyLink allows us to call them and set up with them for a discount. DirecTV said no because we did not order through them. I was not told at the time of placing the order in January that we had to order through DirecTV to get the discount. They refuse to give me the discount because of this. This is a $10 a month discount. Jessy with DirecTV told me that the person we ordered the service with was wrong and will not give me the discount. This is unfair business practice!

DT (DirecTV) scheduled for a technician to arrive between 8 a.m. & noon on Wednesday, April 18th. My husband and I were at work but my mother was home to wait. When the technician, Eric, arrived around 8:15 a.m., he told my mom that he needed permission to relocate the old dish and install the other dish directly to the wall which entails boring a hole into the stucco. My mother told him to wait, and she would call me. Eric didn't want to wait, he didn't call one of us but instead gave my mom his contact phone number and said that he will just be in the neighborhood.

I called the number in less than five minutes (phone records will show) and spoke to Eric. He explained the situation but would not be able to go back because he was already on another job so I had to reschedule an appointment. What? Wait for days again? How did he start another job in less than ten minutes? I cajoled, sweet-talked, begged, yelled. I tried very hard to persuade Eric to go back. Nope, he can't (or won't?). He told me to call the 800 number and reschedule. Amazing how consumers have to wait for days to get serviced yet technicians cannot wait 5 minutes to make a phone call. This is the reason why we dropped our cable. We might have to drop DT too.

Victim of fraud: I got a call from 800-531-5000 on 4-11-2012. They offer me a promotion like 50% off for a year for the amount of $360.00. They tell me all the details about it and also they show me in the website about the promotion. I say yes to it because they knew all my personal information so I believe it. Because I sent them a payment already, they discounted $61.99 from the $360.00. So they tell me to go Walgreens and buy a Green Dot Money Pak Card for the amount of $298.99. I did it.

I called them back to 804-859-8099 to give them the card number. The deal was a have the package "lo maximo" for a year and they going to update my receptors. The personnel for DirecTV have to pass by to my home the next day 4-12-2012. When they didn't show off, I called them to 800-531-5000 and they told me that wasn't true and that I was a victim of fraud. I called the police and they said that company has to have a fraud department. So, I called DirecTV back and the lady said they were going to help me and call me back when they have an answer.

When they called me back on 4-14-2012, they didn't accept that was them. The lady said that somebody hacked my DirecTV account and use some dispositive for making DirecTV phone number appear in my cell phone and that I lost my money. I paid the money because it was a call from them and the whole information was real to me. The people that call me have to work for DirecTV. They have the training and they knew all about it. I just want my money back and my personal information safe.

I was told I would have 7 days to back out of the 2 yr. contract. Well, yesterday was day 6 and I called to cancel and end service. They said that I'm stuck and cannot cancel and would have to pay the cancellation fee. I even gave them the technician's phone number and told them that I would not keep it. I asked for the boxes to be sent to me and the shipping labels. Anyways, I am a very angry and dissatisfied customer.

accurate information. Now, I'm being told he misrepresented your company. I'm asking to be released from your agreement and to send back your equipment and for my money to be returned. Please help!

I sent back DirecTV boxes to receive refund and they said I used the Pay-Per-View. That was in the boxes, but I was told by the installer if I didn't hook up the phone lines to the boxes, it wouldn't work. So I never hooked up the phones lines to the boxes because I never ordered Pay-Per-View. So my dispute is they owe me $327.31 refund that they say I owe in Pay-Per-View that was in the boxes when they received them.

I received my statement today and I have auto deduct. I noticed that it had not been paid then realized that the expired date of my debit card was the cause of the non-payment. Statement asked to call right away to fix this and I tried only to have the automated system try to handle it. I wanted to talk to a "live" person and was told it would cost me a $5.00 charge to do this. Really? The topper to this is, we had been with DirecTV for over 14 years in excellent standing and needed to upgrade, but was told we had to pay for the equipment. I told them I had paid $250.00 a few years ago, why did I have to pay again?

I told them I was looking at a flyer that if I was a new customer, I could get the equipment for signing up. Now why would they give someone they have not had as a customer before the equipment, but not give it to me - an established customer? We ended up with a two year contract with DirecTV and as soon as it has ended in 14 months, it will be "so long DirecTV" and I will never recommend DirecTV to anyone. They are not there for their customers, just the bottom dollar.

I ordered a bundle package from DirecTV and never received it. I was not given the telephone or internet. They told me I would pay $73.00 and I had to find another company for the telephone and internet. After two months, the bill went up to $130.00. I was told that it was a 3-month trial period to pay $73.00. I confirmed it 3 times with the rep on the phone if or when the plan will change. He informed me that it was a bundle package for $101.00 for 10 months and then it will increase to $143.00 for the duration of the contract (cable, internet, and telephone).

I never got the bundle package, and within 3 months, the price increased by $60.00. I informed them that due to the fact that they did not honor the contract, I will be seeking a new cable company. They said they will charge me $380.00 if I leave and I could drop all my premium channels and pay the $73.00. I declined. I complained two other times previously about the bill and the contract before canceling.

DirecTV is one of the worst companies I have ever had to deal with in my life. My father passed away in August 2011, and I wanted to cancel service at his residence, of course, because no one would be there watching TV or anything else for that matter as he lived alone. It took from September 2011 until today April 13, 2012 to get this account resolved and finally closed. And $300 dollars later, we may finally have closed the account due to death. He had the service for over 20 years, and this is how a person gets the runaround and is treated for their loyalty as a customer.

I had heard horror stories about service issues similar to this, but I had not experienced them until now. The sad part is this could have been taken care of months ago as expected, because the receivers were so old that they did not even need them returned. And the customer service reps leading up to this final resolve (I hope) had supposedly misinformed me, and the account could have been closed way back with the very first call to close with nothing being owed or returned. It took our estate attorney's involvement to finally close this tragedy!

With this being said, this is a very bad way to conduct business; and I really feel sorry for the customers that have to put up with this kind of treatment. I am now disconnecting my own service here at my house, and I have several other followers who are vowing to do the same, if feasible, because this is an outrage! A grieving family has enough to deal with upon a death of this magnitude and shouldn't never be subjected to this type of treatment ever!

This company, in my opinion, has grown like most companies nowadays--cold, heartless, greedy, and completely unethical in their business practices. This type of customer abuse should not be tolerated any longer! I wish everyone well on their issues with this terrible company, and maybe, just maybe, with this kind of customer service, they will work their selves right out of business!

I was forced to sell my house after 20 some years due to the death of my husband. I moved into the first apartment I could get into quick. After about three months, I realized I didn't want to be in this apartment due to various problems with it. But when I first moved in, I got DirecTV. What a mistake. Anyway, I moved into my new apartment and signed a 3-year lease. I went to have my DirecTV installed and was told by the landlord that it was not allowed and that they offered Comcast. I called DirecTV to explain my situation and was told that it was not a good enough reason. This is something that is not in my control; my landlord absolutely will not allow the dish on his property. So again, I called and was told that I would be charged $825.00 early termination fee. But after I returned their equipment, I would get $260.00 back.

I asked to speak to a supervisor and was directed to a Ken (I have his last name in my e-mail at work.). He said he would take care of it. I asked him to send out the boxes and I would return their equipment. After several weeks, I did not get the boxes, until two weeks ago after I called to find what was going on and asked for Ken, who I was told did not work there.

So I asked to speak to a supervisor after I got the standard company-issued answer from the woman who answered the phone. The supervisor told me that although she understood, the DirecTV policy stood and that there is nothing that could be done. She further said that however, I had 30 days to install the equipment and the money would be credited to my DirecTV account. Well, I can't get out of my lease nor do I want to, and I can't install in my new place. I asked the supervisor what would be a legitimate excuse, and she didn't answer. I asked again and again, but she changed the subject and I did not get an answer.

Since that time, I looked at my bank statement and found that they took out $825.00 from my account without my ok, and I am getting the runaround from a group of heartless ruthless business thugs. I live paycheck to paycheck and cannot afford any extra bills especially for a service that I no longer have. I have since packed up the equipment and returned it, and I'm awaiting a refund for that. What recourse do I have? They have me, and I cannot afford it. Please help.