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DirecTV |
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Min of Dallas, TX June 16, 2009 WHATEVER YOU DO, GET WHAT THEY SAY IN WRITING. INSIST UPON IT. THEY WILL LIE TO GET YOU OFF THE PHONE AND HAVE NO ACCOUNTABILITY. THEY ABSOLUTELY CAN GIVE YOU SOMETHING IN WRITING. We signed up for a free trial and were instead billed almost 500. When we called in, they said they would credit the account. We canceled the account and are still being billed 500 for the "free" trial. Kha of Staten Island, NY June 10, 2009 I'm writing this on behalf of my wife's account with DirecTV. We have been with them for 5 years. Their product is good it's just their billing is very confusing, but we stayed with them since we like the product they provide. This year (2009) we decided to cancel since we can't afford to their rates. We called, cancelled the account and was told they will send the box to return the HD DVR. It took them about a month to send the box, it took us another 3 weeks to return, I admit that was my fault due to events that was not in my control. I sent it back and received a statement from my credit card that DirecTV charged 509 for the box. I gave it a week to make sure the box was received by DTV. I called around 4/21/09 and was told they received it on 4/12. It will take 4-6 weeks for the refund. Called again on 5/25/09, this time I was told it takes 6-8 weeks not 4-6. I called again today 6/10/09 to see if I'm getting a refund this week, this time I was told it's 6-8 weeks from the last bill to me which is 5/31/09! So essentially we have to wait 3 months for a refund when they can charge our card within days. Keeping the money as long as possible to make interest on it. This practice has to stop. Terry of Frisco, TX June 10, 2009 If you are thinking of getting service from Directv, be sure and ask about the early cancellation fee. Normally, you will have to sign a contract to have service for at least 24 months. If you cancel before then, you will be charged 20 for each month of the contract you have not completed. I had been a customer for 5 or 6 years. During that time, we had upgraded, we moved out of state and took the serivice with us, upgraded again, had some reception trouble, gotten a new receiver, but never, ever cancelled our service. When after several months of trouble with our service, we decided to cancel our service. When I called to cancel, I was told because I was cancelling before my contract was up, I would have to pay 420.00 in fees. I was livid. After throwing an absolute fit, I was transferred to another department to help me with my complaint. The lady told me that after researching my service history, I had been a customer for the 24 month period and should not be charged the cancellation fee and she would take that off my account. So, I thought, problem solved. Wrong. A few days later, I noticed that the 420.00 charge had cleared my bank, because they had my debit card number on file. Again, livid. I called and they told me it was done in error and that it would take 7 to 10 business days before it would credit my account. I told them I did not have 7 to 10 to wait, because I had outstanding checks and debits that had not cleared my bank and would cause me to go into an overdraft with my bank and we all know how much banks charge for each insuffient fund charge. Well, I now have 175.00 in overdraft charges. I called again, and they told me to fax them a copy of my bank statement and they would credit my account the overdfraft charges since it was their fault. Again, this will take 7 to 10 business days. I'm still waiting for my credit for the overcharge and the overdraft fees. Who knows when I'll get it. Just do your homework. Write everything down,who you talk to, what they said, dates, times, etc. Dale of Fountain Inn, SC June 29, 2009 I had Directv service and I got behind on my payment because I lost my job. I owed them around 190.00, and they shut my service off, and rightfully so.The next thing I knew there was a draft from my bank for 977.00 Needless to say I was in shock. They sent me boxes to return their equipment ,which I did on 6/24/09. Icalled them today,6/29/09 to ask how soon I would be credited for the equipment. They told me 6-8 weeks! I can not believe that they can do this to people and get away with it. lois of powder springs, GA June 29, 2009 Directv tv is the most untrusworthly ppl that I have exp in customer svc. They tell you one thing and do something else. I only get paid once a month, i call in early to get a one day extension and was told that it was approved. My pass due was 114.00 now this morning June 29, 2009 they cut my services and say that I have to pay 230.00 to have my services turned back on. I told them that is crazy and I will not pay that. I am a single parent and tv is my kids only entertainment (teenage girls) for the summer. I can't afford to take them no where so they accept that and like to look at teenage things on tv. Customer Scv showed no concern when I called in this morning to ask why did they cancel my servies my mailman has not even given my mail yet. All I was, was well you have to pay it all. I have other bills if I am behind I am allowed to pay the past due, but Directv say no I can't ALICE of TEMPLE TERRACE, FL June 28, 2009 Cancelled service 5/7/2009 Told I had an early termination fee of 150.00 for returning and replacing a receiver in 7/2008- have been a customer since 2/2003 I refused to pay, first I heard of the fee know one told me or was I aware of such a practice. Also they are now charing a late fee. On the bill since I have not paid it. I want to purchase a product in the future and am afraid that this will hurt my credit score if I do not give in to there demands. DirecTV keeps calling about the charges, every day. John of Midland, TX June 28, 2009 I was told that my total monthly bill for TV, internet,and telephone would be 112. the first year and 120. the second year. The actual charge is 120. the first year and 141. the second year. I was told we would get HD. Now I am told it will cost 10. a month more. I was told we would get the local channels, but we don't get channels 7 and 9. I called DIRECTV about this and was told that we would get them in 45 days. I found out later that the General Manager for channel 7 said that there is no deal for DIRECTV to get channel 7. When I called them to disconect DIRECTV they told me it would cost me 400. Larry of mineral point, MO June 27, 2009 We purchased a package through Direct TV, this was to include our internet service. The price quoted was approximately 60 to 65 dollars per month. The installer came on 6-25-09 and installed the dish. I asked about the Internet service and he stated that he just did the dish only; I would have to call about the install for the Internet. We called the next day and were told that the Internet was not offered through Centurytel in our area. This was after being told by two sales reps that it was and I was given the same package price. Upon calling Direct TV [within 24 hours] and asking about the Internet my wife and I was given the run-around. We told Direct TV if they could not supply the Internet service as promised they could come and retrieve their equipment. I called again today the 27th about this situation and what they were going to do. I was informed that they would be glad to cancel the account but I would have to pay the full amount. They have failed to provide the service I agreed to and now refuse to cancel and will bill me the full amount. [Approx 1500 for 2 days of non-service. [Internet] I was never given a number to call or informed of the 24 hour to cancellation. I was not informed of a rebate until the installer stated that we might qualify for a rebate. The sales practices of Direct TV are in the very lest fraudulent. Joe of Victorville, CA June 27, 2009 Submitted an order to bundle services to include Direct TV. Order was to install 4 standard receivers and 1 DVR receiver. Upon installers arrival (On a Saturday install) he immediatly CUT the cable line coming in from Charter Cable then informed me that he could not reconnect it if I were to cancel the order. Verizon is closed over the weekend and was not able to be reached to reslove the missing receiver from the order. Direct TV representitives refused to modify/correct the order saying it had to be addressed to Verizon but the install could be completed and the issue resolved during business hours on Monday. Upon contacting Verizon on Monday, the rep advised me the new box would be sent and was sorry for the mistake on the order. I was also advised that someone would follow up with me directly. No contact has been made from Verizon and no box has been received. Upon calling Verizon to inquire, I was told the services we not under their control and I would have to speak with Direct TV. Once transfered to Direct TV, was told only Verizon could modify the account. Contacted Verizon and was again transfered to Direct TV and they proceeded to inform me that the order had been closed and that I would be required to purchase the receiver for 69.99 plus 49.00 installation plus 50 service call to have the tech return to install. All due to be paid by Credit card. I asked to cancel as offered in the 30 day cancellation period and was informed that it is not a 30 day period but rather is only a 24 hour period and nothing I was promised from Verizon or the installer would be honored. If I were to cancel, I would be liable to pay 480.00 due immediatly and return the equipment within 10 days or face an additional 400 fee. Verizon was unreachable and during my protest of the fees, the supervisor advised me that he would be disconnecting my call if I continued, which I did and he did disconnect the call. M of Winter Springs, FL June 26, 2009 We have signed two years contract with Directv in 2007. we had problems with one of our receiver from the beginning. They finally came to our house to find out that the problem was the receiver. They replaced the receiver. Now I found out that they have extended my contract for two additional years without letting me know. When I called them, they were very rude and told me that I could not do anything about it. I will never get Directv, and I will encourage everybody not to get Directv. I will fight this with all I have. Now they are telling me to pay them 480.00 if I want to disconnect my services. I do not have money to fight this, but I will go to Florida attorney general. What they have done to me was illegal. |
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