DirecTV

I cancelled my DirecTV subscription on Jan 20, 2012, and over the next two days, told them repeatedly, that I was no longer interested in having their service. Since Jan 31, I have received at least one phone call per day from them. No one is ever on the line, just dead air. I called the number on caller ID twice, and requested for them not to call again. That didn't stop them. It has gone beyond annoying to harassment, and should be illegal. What makes them think these tactics are going to win them customers.

When I turned on my TV tonight, I found out that channel 308 has been moved to a different package and I would have to upgrade if I wanted that channel. There was notice to this change and they want an extra $7.00 a month and that becomes $84.00 a year. It may not sound a lot, but for that, it pays for my Netflix's account monthly. This makes me want to dump DirecTV and I have been a "loyal" member since 2001. So angry.

Today I tuned into the Cloo Channel on Direct TV and found that I no longer had it. When I called customer service, I was told that I had to upgrade to the next package in order to get it again. How is that fair? I ordered my current program along with a 2 year agreement thinking that was the plan I would have for the 2 years. Yes, I could pay more to upgrade if I chose too, but I didn't think I would have to pay more for something that I already signed a contract for. That's like saying "hey you already bought this, but you have to pay for it again if you want it now". I don't see how this is legal. Somebody needs to take a stand against big businesses like this.

We signed up for DirecTV and were required to choose a specific programming package in order to receive certain channels. We are bound to a two-year agreement with DirecTV and will be charged $20 per month for the remainder of our contract if we discontinue DirecTV. Today, I found out they changed the programs that are available in our package. In order to continue to receive a certain channel that we watch, we must upgrade to a more expensive package. I consider this a scam or a bait and switch. We should be protected under some type of grandfather clause from having our programming taken away especially when we are bound by a two-year agreement. I was told that the program was not taken away but is now available under a different package at the cost of $6 more per month. I am already disgusted by having to pay too much for a package of channels that consists mostly of paid programming. I see that cable and satellite companies can raise their rates inordinately and we have no recourse.

I can't wait until my contract is up. They like to change channels to the more expensive packages without notice to the customers. And when you call them to complain about what they did, they just tell you to upgrade to the higher package. Good looking out DirecTV. Thanks for the great customer service.

I want to know why DirecTV offers a package with a list of channels to which you will have access. Then when you have signed up, they remove access to a channel that you watch and put access to it in a different package. You are then told you have to upgrade to a different package in order to view that channel and they don't let you know in advance. This morning I turned the TV to Channel 308, Cloo, and it said I did not have access. When I called DirecTV, I was told that channel was switched to a different package and I would have to upgrade. I think when you have to sign a contract for two years, they should be required to honor their side of the contract and provide the channels for which you signed up. Why do I have to honor the contract if they are not required to do so?

I regretted signing up for DirecTV nearly as soon as I agreed to the 2-year contract. The service itself was awful. If the wind got over 5 mph, the service cuts off. And don't even get me started about it raining. We were stuck. We bought a house and needed to move. I had 2 choices: Either cancel my service or pay a $150 moving fee. $150! I argued this until I was blue in the face. They told me I had to be a customer for a year before I could get a free move. The customer service rep actually hung up on me. Then when I called back to speak with someone else, they told me it was my fault because I wasn't listening to what he was saying. I contacted the president's office.

Well, now here we are. We finally got to the point where it was cheaper to cancel our service than pay the monthly fee. Of course, they tried to talk us into keeping it. "Oh, but ma'am, we can get your bill down to $29.95 a month." No, thank you! I requested the retrieval packaging be sent to my mailing address. I waited a couple weeks, and nothing. It was sent to the old address.

I requested it again and verified the address again. I was told to wait 7-10 days. I got back from vacation yesterday and noticed a $295.71 charge on my checking account. I call them to find out why. It was due to unreturned equipment. They sent the packaging to the old address again. I asked the guy to send the retrieval packaging again and verified the address. He told me to dispute the charges with my bank. I did. They couldn't do anything.

So I called DirecTV again to try and get these charges refunded back. I decided to be safe to go ahead and verify that the packaging had been sent. It had, to the old address! I had to request the retrieval packaging for the fourth time. Now tell me, how am I supposed to wait for them to refund my money when they get the boxes when I can't even send the stuff back to them? I've been waiting 21 days now for them, so I can get rid of their equipment! I'm contacting the office of the president again.

On Friday, 02/03/12, I ordered service for my home. It was determined that I had to pay a $200.00 security deposit. I paid it. Service was supposed to be installed the following day on Saturday, 02/04/12. It was not when I called to ask why I told that it was, because there was an outstanding bill for my address in my son's name, who lived in our house, while we are out of the country. I informed them that it was not my bill, and that I was not responsible for that bill. I then requested a refund of my deposit, and they told me that they would not refund that deposit. I asked them why not, and they say that it was because it was my responsibility to pay the past due amount. The service was not in my name, nor social security number, or I am not responsible. They are refusing to refund my deposit.

I ordered DirecTV in October 2011. They sent all my bills to an address I had over three years ago. I kept calling. It took two months to get a bill and they had also charged me for programs I did not ask for and movies I had not ordered. I was told my package would not be over $50. Every month it has been over $65. I am over 60 years old and cannot afford this. I called and wanted all equipment removed. No, I was told they could not do that until my bill was paid in full. What the hell? My apartments said to remove the equipment. DirecTV said I bought it. Talk about wasting our resources! I will never use DirecTV again!

I was with DirecTV for a number of years, but I decided to switch to Verizon Fios. I was tired of the satellite going out whenever the wind blew or when it snowed, and I wanted to consolidate my cable, telephone, cell phones, and internet into one bill. I made the switch around January 21-23, 2011. I was sent two boxes to return the five receivers to DirecTV. I immediately shipped the receivers back to DirecTV and was sent a final bill of $14.06. I sent off the payment and it was posted to my bank account on 01/03/2012. On February 1, 2012, I received a letter from DirecTV dated 01/26/2012 indicating that I was sent a bill for $67.64 but had failed to pay it.

I called customer services and was told that the bill was for a fight and movie that was ordered in 2007. The representative indicated how great of a customer I had been and tried to get me back with DirecTV. I told him that I have always paid whatever amount was indicated on my bill since I had been with DirecTV. I think it is totally unacceptable to be told that I owe for a fight and movie from 2007 which is five years ago. Why am I getting a letter from the collections department, when I never received an actual bill for $67.64? It should have been DirecTV's responsibility to accurately bill the account on a monthly basis and not wait five years later to bill me after I have canceled the account. Once the final payment was paid, I thought I was done with DirecTV, but it's a real joke. It is always noted that when one purchase a fight that it will be billed to their account, which is normally the next month. I just paid the bill when I received it. Why should I be penalized because of the negligence of the billing department?

I have to say I was satisfied with their TV service but not their customer service. I thought I was doing everything right by waiting till my two-year contract was up to cancel service. After switching service providers and requesting to cancel my service, when my two year contract was up, they told me that I signed up for another two-year service agreement automatically by signing on for box, which we decided to get in another room one year or so after signed our initial contract. How is this even legal? No explanation was given to me over the phone or by the technician that I arrived at my home during the time I wanted another box. Only time I was made aware of this is after I decided to cancel service. Now they want me to pay $284 for early cancellation fees.

I am livid! They consistently contact me via e-mail about my past due account. I did end up cancelling my credit card held on my account so they could not charge the fees to it. I tried settling this matter with a supervisor but they did not want to budge. So in the end I told them, "I guess I will see you in court." The supervisor just responded by saying, "Okay." She did not care to settle this matter with me at all. I was a good customer and always paid my bill on time. I do not believe with this type of behavior that they will have me signing on with them again.

I could not afford my cable monthly due to financial hardship and was terminated from watching any TV. Once I called DirecTV to set up payment plan, I could not get a live operator, just a recording stating make a payment. I gave up and days later, I received an empty box in the mail requesting the DVR back and $520 to terminate.

I finally get through to a live person and she states I have to reinstate my service, no payment plan options and/or $520 termination fee at $20 per month plus late charges, fees and assessments until they get the box back. I figured I could not cancel then saw the lawsuit and do not understand when this is a public utility in the state of California and all of utilities work with me on the payment plan. T-Mobile does and they have a two-year contract too.

Swin box went bad , called support line last 1/31/12, 6:29 pm. 1 hour and 9 minutes later, employee lc317 was very rude, no help what so ever. Tried to speak to a supervisor, she said there were only a few supervisors on the floor, needless to say, I never did speak to a supervisor. Poor customer service.

I ordered DirecTV bundle with Verizon internet and phone, as a bundle in 9-11, for a satellite install for 10-27-11. DirecTV took my credit information and linked me to Verizon, who again wanted my entire credit card information, bundle? I was angry and declined giving it to them since they were supposed to be linked as bundle. I took off the entire day for the installation to take place, but the phone setup couldn't take place (their bogus reason = no service in my area). I called again, re-applied, and sent back the first modem, then waited again for another date to install the phone. The phone and internet has been periodically off-line, at least 5 times. I had been credited for time lost. It required me to reboot, since there was no signal and no phone. It was an exhausting experience. I wasn't sure if any of it was set up correctly.

DirecTV says I had <90 days to apply for rebate of $31/month for a year. Today they told me that rebate time started before my installation, at the first application in 9-11, not the 10-27-11 date. So the time for the rebate is past. They said they have nothing to do with the phone, yet it's a bundle. DirecTV is still not installed correctly to the phone/internet. I believe that they should honor my application for rebate. I am a new customer who has been caught in their web of red tape. Today, I canceled HBO package which was free for three months and that ran from 10-27-11! They need to have their dates straight. They use too many different dates. How is a senior person supposed to understand inconsistencies and get credit for my time lost for service I am paying for, not to mention the number of hours it took in trying to fix things? I believe I have a grip. Please allow for my rebates!

We signed up based on a promotion. When they came to do the install we realized they didn't send an HD receiver as requested and I had to get that fixed. They also didn't give the 4 free premium channels as promised in the promotion for 3 months. When we called they said there was nothing they could do, that we signed up for the lower service (even though we hadn't). When we went to sign up for the rebate which has to be done before the install; the website was having issues and we were unable to create an account.

We didn't hook up the second TV for almost a month because it was in our moving truck which hadn't arrived. When we set it up we found out the receiver was not HD as listed in the promotion, not DVR. In order to get HD DVR we not have to pay $200 because they say it's past the 14-day change window, even though they were the ones who messed up the order in the first place. Based on the other comments I am seeing online, it almost seems common practice for them to send wrong receivers, etc. They have horrible customer service.

I am going to give my DirecTV customers tips on how to save time and money. Take this from a well informed customer. Number 1 Rule: Never put your credit card on file if you ever plan to cancel your DirecTV service before your contract is over!

We called Verizon to advise that we would be moving. At that time Verizon offered us a DirecTV contract consisting of 155 channels for $47.99 per month. We accepted and they collected an advance deposit of $200.00 via instant checking account debit. Verizon promised the deposit would be credited back to our telephone account at the rate of $10.00 per month. Verizon said the monthly billing for the DirecTV service would come through Verizon and be incorporated into our monthly telephone billing.

DirecTV service was provided, invoiced and paid for the first month, after which the service was suspended and billing ceased. The most number of channels we ever received was 35, approximately half of which were rip-offs, such as, Jesus channels, shopping scams and instant wealth tricks, which we had previously indicated we were not interested in purchasing. We wrote DirecTV advising breach of contract and requested a refund of our $200.00 deposit. Verizon directed us to return the DirecTV receiver to recover the $200.00 deposit. The receiver was returned to DirecTV via Federal Express and a receipt issued.

No refund or credit was ever received. Service providers that use the internet for marketing are very shrewd and calculating. They know that people who spend money over the internet are not savvy or well educated. Thus, they can be induced into making impulsive purchases without making a more informed decision, such as knowing how much to authorize on a credit or debit card or checking account. Once such a customer is identified as an easy mark, they are then set up for more targeted ''marketing''. It's a vicious cycle, not unlike that of a tapeworm, and not unlike other tricks big box companies use to tell a lie without really saying it.

On Sunday January 22, 2012, while in a Walmart Store on Epps Bridge road in Athens, GA, I was approached by a DirecTV rep named Kenya while in the aisle by the electronics. I was asked who I had TV service with. She proceeded to tell me all about DirecTV. I expressed my lack of need for their service since we watch very little TV. Kenya said she had a great deal and wanted to know my address to see if they had service in my area. I normally don't do this but I thought let's see, so I gave her my home address. She gave me a quote and asked if she could call me later in the week to get my decision. I never heard from her and frankly we are not interested and were not from the beginning.

Today, January 28, 2012, I get a letter in the mail from DirecTV telling me that my recent request for DirecTV would require a deposit based on reports from consumer agencies. DirecTV ran my credit report. This is unreal as I never, never provided any personal info nor did I sign anything or give the impression I wanted service. All Kenya had was a phone number, address and name. How can they access personal info from that without me requesting anything or signing anything? On Monday, I will be on the phone with DirecTV, the two credit reporting agencies and everyone else I can talk to. This is absolutely ***.

I was lured to join DirecTV because I was promised a better service and that will be getting the Hope channel I wanted and more, including all the channels I was receiving while with Comcast with the same monthly fee of $29.99. After I was connected to DirecTV, I got less channels and I didn't even get all my local stations. The process was very confusing at the start. The installer had the wrong address. When I did not received the bill I called DirecTV and I was told the bill was returned due to wrong address. When I finally received the bill, I was charged a late fee. When I called DT the person was very rude and nonchalant! No one wants to help me and I was under their grace.

Also, I was told if I want more channels I have to pay more; otherwise, I am stuck with what I currently have. Looking back, it is not right that all the transaction was done by phone and there was no way for me to compare or read a hard copy of what they promised. The person on the phone was speaking fast and was hard to understand. DirecTV do not have a local address. I never signed or agreed to any contract and when I discontinued my service my checking account was debited $425.01. I returned their box and TV control as requested. When I asked them to remove the dish on my roof I was told it is now responsibility because I now own the dish. As it is I will be charged by the manager $150.00 when I terminate my apartment if the dish is left at the roof.

I am 67 years old on a fixed income and I cannot afford all this stiff penalties they are charging. I was never told I have a 2-year contract and I never agreed or signed any contract. I cannot afford having my account debited and now I have to be without my medication because they stole my money. How can a greedy company like DirecTV continue their unfair practice? How can your organization help me and others who are victims? Help please!

First of all I just want to say that I'm so content with your service guys! I've been with you guys almost three years and still want to keep my service. Good job and thank you so much for everything. I highly recommend DirecTv to my friends!

We're customers for over 12 years. The last year, we had nothing but problems with the services. If it snowed, the picture disappeared. If it rained, the picture disappeared. If the wind blew, the picture disappeared. If the sun was out, the picture disappeared. I called for 3 months in a row trying to get a service/repair team to check out our system to no avail. I was offered $5 a month off my bill. Big deal, $5 off a bill for service that doesn't work wasn't going to do us any good. My husband and I considered terminating service.

I called them to end service and during the discussion, I revealed we had a plasma TV. They suggested HD service and we thought it would solve the problem. I gave them a credit card number so that the satellite dish could be shipped to our address. The sent a box and a service man to hook it up. After he hooked up the box, he went outside and said our existing dish was knocked out of whack (we had the tail end of a major storm with high winds). He then told us that we couldn't install the satellite dish until we had trees cut down. He then made a call to cancel the shipment of the satellite dish. Why install the box before checking the satellite situation?

After he left we figured it would be best to just terminate service and since we did not have the HD satellite dish to compliment a plasma TV and a HD receiver box, we ended up with no reception at all. When we did call to cancel, I was told that we would be charged a penalty fine of $250 for canceling HD before one year of service. I did not sign a contract for the new service, did not authorize payment of the service with my credit card nor have we had the benefit of being able to use the service as we did not have the correct dish. We sent back the equipment in a timely fashion and they still call us on a weekly basis trying to get "their money".

Now that DirecTV has "updated" the HD software and added all the yucky blue graphics, I have to get up and stand in front of the TV to read the menu or my list of recordings. All the new non-repro blue is a total distraction that makes legibility much much harder. It's like looking at a bunch of visual noise. I hope they revert! Buyer Beware! I'm considering cancellation- I called DirecTV and they basically said, I could cancel HD but then I'd lose all my local stations! The locals are the only ones I watch! Help!

I can no longer watch HD channels on Direct TV. They decided to "improve" their software to deny me and I'm sure many others HD service. Since many HD only channels don't have a standard definition channel I can no longer watch the programming that I have been watching. The technical details, if you're interested, are as follows. I use a hard drive recorder (Maganavox DVR) to time shift programs so I can record shows when I'm asleep or out of town. I do not and cannot record HD programming.

I do not use any HD outputs of my Direct TV receivers at all. I use the red, white and yellow RCA connectors. In the past the Direct TV receiver would simply change the HD signal into a standard definition signal and output the information on the RCA wires. Now the Direct TV receiver somehow detects that I am using the RCA outputs for the HD channels and does not allow the receiver to work unless I configure it hide all HD channels. I sincerely hope someone can convince Direct TV to change this idiotic situation they have inflicted on me and probably many others.

Today, I phone DirecTV to explore setting up a payment plan. First, I couldn't get past the automated system demanding a payment. Finally, by ignoring the system completely, it transferred me to a rep. There lies the problem. He gave me a $ amount needed to restore service. I was $25 short. He put me on hold a while, came back and said he and his supervisor "tried their best" to override the system, but they couldn't. I'd have to pay the amount he gave. In theory, I could pay this, but it would create a bit of a hardship. I expressed my disappointment that they are not set up to take partial payments with a future dates authorization for the balance, similar to what Verizon does. He said I would've been able to set up a plan if I had called 2 days ago.

Well, 2 days ago I didn't have a disconnect date, and I explained to him that they never place this info on the account overview. Instead, it's three clicks away, in the statement PDF. If I had seen that, certainly, I would've called two days ago. He then begins talking about all I have to pay is $XX.XX and that there's no disconnection fee, I just have to use the automated system and so on. It's clear he didn't understand what I had just said, and since English is obviously not his first language, I can't really understand him well either.

So I asked for someone who I can understand. To which he replies, "No. Because you're not getting what you want, you think if you talk to someone else, you'll get your way. " Seriously? I was shocked. I am the customer. I am sure that nowhere does it say that the customer service reps can say things like that to us. It was literally the rudest thing I have ever heard and I told him so. And he laughed out loud at me. Wow. By far, the worst customer service I have ever experienced. Putting my disappointment aside over the payment issue, never have I been so disrespected by someone. It is obvious they do not care about their customers, and that apparently, they aren't afraid to tell you that either!

DirecTV takes away Channel 7 which is a local channel and main channel for the NFL playoffs and Super Bowl. Now, they plan to take away the Sprout Channel which is the main channel used by my kids and a channel that provides my children with educational programming and safe messages to them. They should stop being greedy! This is the only kid's channel without aggressive programming, young-kids looking-like-adults shows, or negative shows.

This should be considered a breach of contract as I purchased the programming with DirecTV with the sole purpose of getting the Sprout Channel.

I am a senior citizen living on a small fixed income. I have had Direct TV since October 2011. I have been very happy with the service and have convinced several of my friends to switch to Direct TV. My monthly bill is taken out of my checking account, as are most of my bills. I therefore, do not get a bill. Today, I discovered that my account has been charged $40.00 more than agreed on, which overdrew my account! When I called, they told me it was for the premium channels that I had been given "free" for 3 months. I watched only 2 movies and can't imagine why anyone would pay extra for the premium channels. I did not remember the exact date the my service started and I was not told that I need to call to cancel this "free" service! Yes, I get a bill online, but I never even thought to look at it since my bill was supposed to be the same each month. I will get a refund on my next bill for the days remaining from the day that I called. That sure doesn't help my checking account now.

I signed up for an AAA offer. DirecTV installed the wrong receiver (was supposed to be free HD) and the wrong plan. When I tried to have it corrected, I was told; (1) I wasn't a new customer and (2) the "system" wouldn't allow them to acknowledge their mistake. The AAA offer for $24.95/month actually costs $45.83 (first bill!), has fewer channels and is in no way the same as the flyer outlining the offer. Customer service replied, "It's your fault. You should have noticed it was the wrong receiver when it was installed. Now you're not a new customer." Unbelievable!

DirecTV has blocked Fox channel 7 from viewing, except for this last weekend when the Football game was on. They unblocked that fast because thousands would have changed their TV provider in a heartbeat. I believe I have the right to see my programs like Bones and American Idol. They are about the only TV shows on this channel that are worth my time and are without obscenity, cursing, etc. My contract stated basic channel viewing included. DirecTV is in violation of the contract and I now want the ability to change providers without having to pay them for another year.

DirecTV is all about getting you to sign a long-term contract which you agree to, but for some reason, they are not responsible for any of the promises that they made about the contract. Their service is not very good and very unreliable, and then, they don't tell you that if you have problems with their service, you have to pay to have them fix their product.

You may ** me once with your contract, but I will never come back. And I make sure I help others see how you deceive people with your ridiculous business practices.

On January 2012, someone used my cellphone number when setting up an account with DirecTV.

I started receiving text and voice messages on my cellphone for specials. I called the number back and asked that my number be removed. They gave me a fraud number to call. After being on hold for about 45 minutes, I spoke to a man who said that he could not make any changes to the account because I was not the person who set it up. Confused, I asked if this isn't the fraud department. I am calling from my cellphone telling them that the account is not associated with this phone number. He insisted, "sorry ma'am. I only make changes if you are the person who set up the account."

Now, why would a person who set up an account using someone else's phone number call the fraud line to report it. Hello, this is not rocket science. Needless to say, I am still steaming over it.

Your current update of the TV GUIDE system is barely visible and not completely legible. This change may be beneficial to some viewers; however, I feel it was totally unnecessary and lacks any adequate clarity. The blue and white programming guide had better clarity in addition to projecting better viewing from a distance. Likewise, it was easier on the eyes; whereby, a black/white background and lettering truly sucks! The old adage prevails: ''If it isn't broke don't fix it." As a result, whoever suggested this, without question their bonus should be taken away. Obviously, a test run should have been done first; then, evaluated for customer feedback before implementation. You're welcome! Very long time customer!

I called about not picking all my channels up. After calling, I lost signal. I feel completely victimized. That's not service. I have been a paying customer since 2006. Service call seems to be the only answer. How about Dish Network? Sounds like the service call for me. Better Business Bureau needs to be notified.

We received service from DirecTV in Nov 2010. The agreement was 12 months. We cancelled our service January 2012. Now the company claims the agreement was 24 months and charged my credit card the cancellation fee without my authorization and told me they can change the agreement without notice at any time. This is theft and fraud. So how do you sue these people?

I called DirecTV and told them that I need to cancel my HD programming because my HDTV broke. Since I no longer have a HDTV, there is no sense in having HD programming. They told me that since I have a HD receiver, I have to continue having HD programming and if I don't I want it I need to buy a receiver and commit to a 2 year contract. And this has been going on for 3 months of getting that extra charge and all they have to do is just shut off the HD programming.

I recently enrolled to become a DirecTV customer on January 9 of this year. Two days later, the installer tried to install the service but couldn't find a signal and promised me my checking account would be credited in the amount of $219.95.

To make a long story short, my account was never credited, and I had to call personally and cancel out the DirecTV service myself on January 17. I ended up closing out my checking account because of a personal matter, and I didn't realize my account wasn't credited until it was too late. I called last week and was informed that my check was in the mail.

So when I didn't receive it this week, I called again, only to be put on hold over and over and be told that I couldn't be found in the computer under my telephone number, address, name, DirecTV Order Confirmation, or DirecTV Account Number.

I am having a very hard time finding out where my refund is. And also the time it's going to take me to receive it. I'm not in the fanatical situation where I could wait as long as 6 - 8 weeks. Please give me a call, so we can discuss this matter.

I had switched my service from DirecTV to Comcast in August of 2011. I called to cancel my DirecTV service on Friday, 8-19-11. On that Saturday, 8-20-11, I had the Comcast installed at my house since I was no longer using the DirecTV. On Sunday, 8-21-11, my wife answered the phone from a 1-800 number and it was a DirecTV customer service associate. She handed me the phone because she is not authorized to make changes to the account. When I got the phone he said that I had a bill credit that could be applied to my account.

I asked what the credit was for and he said that it was because I was a loyal and good DirecTV customer and all he had to do to send me the credit was verify my name and address. After a few weeks of not receiving the boxes I called DirecTV and was informed that my account was still active and that the credit I had received was to retain me as a customer. The person on the phone never told me that; otherwise, I would have not accepted the credit because my Comcast service was already installed and working.

I have since been arguing with DirecTV over the charges. I do not feel that any of them are my responsibility since I was misinformed about the credit to begin with. I have tried to negotiate with DirecTV for a solution; however, it's either the whole amount or nothing. I have told them that I refuse to pay the full amount because this situation would not happen if I was not tricked into the bill credit. They are not willing to work with me on a resolution.

I decided to have my service disconnected because AT&T offered me a much better bundled package. DirecTV sent the box and I returned the receivers. DirecTV falsely took the final payment from my account without my authorization. I have filed an affidavit because I had never authorized DirecTV to deduct any funds from my debit card without my authorization or knowledge! I am ready to legally fight DirecTV! You cannot steal monies from me! Please beware that if they have your debit/credit card information they will steal your money!

I had service suspended for six months while in transition. The company didn't honor suspension privilege and charged me for 3 months of service at a rate of $104 per month. When I did have the service, the rate was at a bundle package of $64 per month. I was informed that I have an outstanding bill for $412. This was nearly 2 years ago, and I wrote the corporate office via certified mail back in October 2011 to try and resolve discrepancy and have not received a response to date.

I am currently being harassed daily by collection company. What alternative do I have when the company doesn't even acknowledge correspondences? It's unethical for a company to charge for services never rendered and then tarnish people's credit history. I wanted the company to adjust the bill.

Today, I spoke with the nicest customer service ever at AT&T Uverse. They were able to set us up with a bundle package of phone, internet and TV. Since we had an existing TV account with DirecTV, they said no problem and simply transferred this new bundle to my husband's name. I was elated to find out that DirecTV would be coming out the very next day to install my whole home DVR as well as upgrade equipment on 3 TVs. I paid installation fees for the bundle and I thought I was set to go.

Tonight, I received a rude phone call from Nicholas of DirecTV who then transferred me to his even ruder manager, George G of DirecTV, who told me he was cancelling my newly purchased AT&T Uverse bundle due to the fact that we have an existing DirecTV account under my name and putting now under my husband's name was illegal to get this promotional 12 month bundle rate. He went on to tell me that in order for me to switch it to my husband's name, he would have to see a divorce or separation decree. He kept telling me what I did with AT&T Uverse was illegal, each time raising his voice.

Delightful customer service. Currently, there is no resolve to this situation two hours later. We are waiting for a return phone call from DirecTV and have contacted AT&T Uverse who have assured us this is not illegal. The bundled service would save us over $600 per year in DirecTV charges. If anyone else has had experiences like this, please post on this complaint wall what the resolution was.

I live in the Boston area. DirecTV had a contract with the owners of WHDH. For some reason, they expected WHDH to keep their station on the air while they negotiate a deal. For 1 thing, if my contract ran up, there would be no continuing my service while we negotiate. There would be no negotiations. So, this morning, I sent an e-mail to DirecTV and they wrote back an e-mail reciting the apology from their website word for word. I wrote them back and congratulated them on their reading skills. They wrote me back assuring me that they were truly sorry. So I wrote them back and asked, "How are we as customers going to be compensated for paying for a channel that we are paying for, but don't receive?" They didn't write back.

I have had DirecTV for 8 years. Recently I moved and called DirecTV to transfer my service. I stated that I want the new house to be equipped for hi-def and whole home DVR. Even though I didn't have HDTVs for every room, I was reassured that that wasn't a problem. Recently I upgraded one TV. Tried to get hi-def programing to that TV and was told my receiver wasn't HD-ready.

Thought I asked for hi-def ready receivers, which I was told were available from DirecTV themselves when I moved. After paying $200 to upgrade that receiver, I tried to activate whole-home DVR. Couldn't do because my 4th receiver wasn't capable of HD and whole home DVR. I would have to upgrade the 4th receiver to get the service that should have been upgraded 6 months prior when I had originally asked.

A tech came to swap out the 4th receiver. He brought the wrong receiver. Actually he brought the right receiver. The receiver that I was scheduled to get wasn't whole home DVR ready. The only reason I set aside time for a tech to come by was for whole home DVR system. So in order to activate the receiver that the tech had brought, I had to pay an additional $100 because I was now getting a special receiver. Why wasn't I told this when I scheduled the setup? Why did they charge me for a receiver that wouldn't be able to do what I had asked for, whole home DVR, only to still charge me for one they "inadvertently" brought instead?

Finally, it took the tech 7 hours to equip my house for whole home DVR. Something that was supposed to be done in September when I had originally asked. The tech was about to leave and I noticed that the whole home DVR wasn't working. After another hour, for a grand total of 8 hours now, the tech got the whole home DVR working again and departed. Today, the day after, my whole home DVR does not work.

DirecTV told me that they would send out another tech to figure out the problem. I told them to go ** themselves and that I'll find another TV provider when my contract expires unless financial compensation was available. I wasn't asking for much. Maybe a break on my most expensive utility, DirecTV. Or maybe refund the $150 that I was charged for the attempt at whole home DVR. Upon calling DirecTV at anytime for any reason they always thank me for being a loyal customer for so long. What does that really get me? Nothing.

I was forced to cancel my account because my new place does not accept dishes on the building's roof. DirectTV sent me a box to return the receiver. I sent it, they got it, but they still charged my credit card a $135 fee without telling me because they claimed they did not receive it. When I called, they said that they were sorry, and that it was going to take about seven days to return my money. This is not acceptable for them to be allowed to do this.

I also asked them to remove all of my credit card information form their system and they said they can't do that. That my information will continue on their system. I am still arguing with them and will continue until us, the consumer, have options when it comes to our private information. As soon as I am no longer their customer, my information should be deleted.

DirecTV, really needs to learn to give better Customer Service. I am a long time customer and have been lied to many times by their customer service people over the years. A corporate business like DirecTV should keep their word.

I called to cancel my account when I needed to move, and did not want to continue service with DirectTV because of the location where I was moving, I was told, did not get good service due to the weather. I was told that my cancellation fee would be $140, which I was willing to pay. Ironic that you have to pay to not get service, but I agreed. When I received my bill, I was charged $380. Wow! I called and disputed that charge. I was originally told, of course, if I was quoted a fee of $140 that is what I would have to pay. When she transferred me over to what I thought would be a manager, I was told that I would have to pay the $380. He was not a manager.

I asked for a manager, but he was not able to transfer me, after trying for about ten minutes. Then he said he would have the manager call me in 10 to 30 minutes later. Of course, I did not get a call.

When I called back,I was told that I would have to pay the fee and the money would be automatically charged to my card. Seriously, I am angry because I feel that they should be accurate when they quote a cancellation fee to you, and they should follow through with their promises. I know they record the conversations. They said they have no proof. Listen to the recording.

Your sells rep Randy Ruff was dishonest to me he had me take him to your DirecTV office in Oakbrook IL. having me believe he was going out there to open up some new offices for your company. During these trips out to Oakbrook, I received four violations that's costing me 83.00 due to the fact that your sells rep was going to Oakbrook IL to open an offices that never opened. I am putting in a complaint letting your company know you have a dishonest person working for your company that is misleading people.

The Menu Guide "upgrade" is too dark. The background is black with small white lettering. We called DirecTV to change it back, but they refused and gave us no choice. We could endure their changes or quit our service.

When I moved to my new apartment in September, I looked at the cheapest bundle deals around, and Verizon offered a bundle deal for $59 per month. That, I could swing. I got a bill in October for more than $160. When I called to complain, Verizon told me it was some rebate I didn't know about, and that I have to talk to DirecTV. I was transferred to DirecTV, and was told that I have a 2 year contract (not aware of), and the rebates won't start for a month or two, so my next bill was (is) $140, or some crazy number that I can't pay. So, cancel the contract and owe $400, or what? Then, I can't watch channel 7 and see the awards show! What? Can I get out of the contract, due to blacked out channels? How is this company able to get away with this? Isn't it illegal? I don't want them anymore, and it would only ruin my credit to get rid of them. Help!

My stepson ordered a TV service, to see sports. They said it was going to be $19.99 . The bill came and amounted to $59.99, so my son cancelled. They did not stop billing, and today, the bill is for $669.00. They claim that there is an early cancellation fee of $450.00. I do not understand this charge for a cable service. DirecTV claimed that we signed a contract agreement, and in reality there is no signature of any contract, because all was done from a telephone, and they never said that it was perpetual. They want a check for over $600, and if they are not paid immediately, they will send it to a collection agency

I was a subscriber with DirecTV until May 24, 2011 when my home was destroyed by a tornado. I moved into another home in September, 2011 and again called DirecTV for service. They installed my new service and their service representative gave me the final discounted monthly charge of $88.99 and after rebate, the monthly cost would be $57.99. My first bill from them was $189.21. I contacted DirecTV and they said I was double charged for some service and the monthly charge was reduced to about $124. I insisted that their representative committed to a final monthly charge of $57.99. I have made numerous calls to their supervisors with no success.

On two calls with their supervisors, I was told that I was forwarded an email immediately after my initial contact with them back in September, outlining all the charges and that I should have responded at that time. I never received such an email, nor have I received a copy of the alleged email that they promised to email me back several weeks ago. It's obvious such an email does not exist. I was very emphatic about clearly outlining their final charges in my initial contact with DirecTV as I have had similar problems with them. Their sales person clearly either misrepresented himself or made a serious mistake and DirecTV will not right the mistake that they made.

Direct TV policy sucks. Customer service reps are either ill equipped or that is the plan. No good packages especially regional. Offered Channels were discontinued too often and charged for replacement channels without explicit consent. They charge a leasing fee for DVR and want it shipped back but they don't care for the direct TV dishes. They don't even offer services to uninstall from my apartment. They do provide services to install them at a price. Very bad policy and waste of resources. What will I do with the direct TV encoded dishes? They aren't any heirlooms. Waste of time on customer service calls, money and resources.

I do not like the new format for the guide and the list of shows recorded. The figures are a lot smaller and the background is very dark. I do not consider this as an upgrade! I think it is a step backwards.

After moving to Laredo TX for work, I was left with Direct T.V. as my only option for television service. I called and was given a price or $29 and as a new customer, I qualified for a 3month HBO ,Cinemax and showtime, as well as the N.F.L. channel. So I had a technician come out the next day and hook me up. Well, I never (to this day) got the N.F.L. network and my bill has almost tripled. I have spent more than twenty hours with too many managers and service reps to remember. I also had it escalated to the Vice President's office for the third time and I am still waiting (2 weeks) for a response.

This company has hidden fees and exorbitant cancellation fees that make it not prudent to make this expense. I have been lied to and misled from the beginning and only want to go back to my original provider since my company has moved me back to the Corpus Christi. I now have other options that are more financially agreeable. To top it off the regular season (N.F.L.) is over and I didn't have this option. I have been told that if I want out of my contract, I can pay the disconnect fee which is way too much money to even consider, other than this there is nothing that can be done.

I should explain that I had a residence in Northridge Cal where my service was provided. However, I do have homes in Canada, Thailand and South Africa. That said I will now explain.

DirecTV has 'buried' in their service agreement a clause that if there is any outstanding balance because someone has provided them with a credit or debit card information, that they will be authorized to make any and all charges to this account without prior authorization. Further to this, my understanding under any merchant's banking agreement to be able to accept Visa/MasterCard is that this is not allowed. Further to this, I believe that this is an illegal act by DirecTV and perhaps no one has brought this to your attention.

I had $204 debit on my credit card that I had requested it be closed as I am not in the country. The Mastercard honored this charge but it has also 'assumed' that I wanted to renew my card and as such, there were and are renewal fees that are now also applied.

Further to this, I would never have known that this charge had been put on my card, as DirecTV does not send even an email to advise that a charge has been processed. It was just by 'chance' that I logged onto this bank to see if money had been left in the checking account (which there was) and I found out this, surprised.

I have contacted DirecTV on this matter and have also obtained the address for their legal department. I have also contacted my bank about this charge of which they told me 'notwithstanding' what their agreement may imply, that it is not legal nor is it allowed under the agreement between Visa/Mastercard and any merchant.

I called DirecTV on Jan. 3, 2012 to find out why I could not move my TV to the other side of my living room where there is another port for my cable to go into. The female I spoke to said it would cost $49.99 plus tax ($52.43) to activate that port. I said no. She said she did not want me to hang up dissatisfied. So I listened to what she had to say. She told me that she has a way that she can give me that service for not charge. I asked her three times if she said "no charge". She replied "yes". So I agreed as anyone would do. She then told me she needed a credit card to secure the deal but the charge would not show up on my card statement. I gave her the information.

A few days later I checked my DirecTV account and saw that they had credited my account $52.30. I also checked my charge account and found that they charged me $52.43. I immediately called DirecTV and questioned them about it. Again, I got a female on the line. She told me several lies and then insisted that she did not now why the other female told me I would not be charged on my charge account. I told her I wanted to cancel the install and also wanted the $52.43 put back on my card. She said okay and that it would take up to 10 business days for the money to be returned to my credit account. Today, Jan. 10, 2012 I received a message from a DirecTV tech saying he would be coming to my house next.

I called DirecTV to find out why he was coming out and she told me that I had scheduled to have a port added to my living room. When I told her that I had cancelled that appointment by phone, she said I did not cancel it with some other department. I got very upset and told her that I was told that it was cancelled. I do not work for DirecTV and should not have to "guess" how to cancel a service with them. I am very concerned about how this company practices business and think someone should look into it. After reading some of the other complaints by customers of DirecTV, it seems to me that someone needs to look into their matters.

I have been with DirecTV for almost 2 years. I relocated and when they hooked me up, they said they were giving me a free DVR for being a loyal customer. I later find out I was in a new 2 year contract because of this DVR. I contacted DirecTV and no one would help me with this situation. I feel I was scammed into a new contract that I did not want.

I have been a loyal customer of DirecTV for over two years. I was offered a new DVR receiver six months ago for being a loyal customer. I was not told I would be signing up for another two years. Because of financial hardship, I have had to lower my cable bill. DirecTV could not bring it down low enough so it forced me to look elsewhere for my TV needs. I am now being charged $380 early cancellation fee from DirecTV. It doesn't seem to matter to them that I am in financial distress. There doesn't seem to be anything their customer service can say to me other than, "Sorry, ma'am." I will never be a customer of DirecTV again nor will I recommend them to anyone. I told DirecTV this but nothing seemed to matter to them. This is why big companies get bad names.

My husband has been customer since 1989, myself just for the last 6 years. Really haven't had any problems until recently when we decided to switch our service to DishTV because we needed to lower our bills. We now pay $30 less than DirecTV. Because we left our contract early with DirecTV, they were going to charge our account $320. It was going to be an auto deduction on a certain date, payment arrangements weren't an option, so the only other option was to keep the service going. I chose the lowest package-$30/mo.

However, if I could find a friend or family member that wanted to use the service, this was an option, so, a girlfriend wanted to use the service, but they quit the Tri-pods and no holes were allowed. The main issue has been that I cannot get any information on pricing/packaging for my mother-in-law who was going to take over the service because I have a past due balance and I had suspended my account. I was passed onto 4-5 different departments on my last contact with them. Nobody could give me any answers because I had a past due balance. Then when I'm on the phone today, going to pay the past due balance, and it has been a year since we moved service (free once a year), the gal told me I may have to pay an additional charge of $99.00-$199.00, (even though she mentioned it had been a year.) But she couldn't tell me because my acct was suspended and I had a past due of $74.00. I said "You've got to be ** kidding me!

I hung up the phone. I don't feel they care at all about good customer service, they just want their money. I will never hook up with them again. Their prices are outrageous. Lousy Customer service, no help what-so-ever! If you want a good cable company and one you can afford (sorry for you DishTV customers that have had problems, I haven't so far) but I'm paying $52/mo for 250 channels and this is after the promos! No 2nd room receiver charge, 3 PPV certificates for signing up plus 2 of 3 promo channels; Starz, Cinemax free for 3 mo plus blockbuster. Plus free HDTV for life. Contact me at: ** com for my reps name.

In late November 2010, I purchased an updated TV that brought me into the 21st century. I started with DirecTV when I moved to Easley in June 2009. At that time, I had a one year commitment. In November 2010, I asked for HD service. The service person told me that I did not get an upgrade so I would not have a new commitment period. I never signed anything, never received information stating I had a new commitment period.

I called in June 2011 asking to have my service cancelled. I was informed of the new commitment period. I told them I could not agree to something that I had no knowledge of existing in my account. If DirecTV wanted me to be aware of this, I should have received a written notification with my signature required acknowledging the new commitment. I was offered a lower cost for my service and agreed to the lower fee.

This week, I called to cancel the service. It was cut off Friday, January 6. I view my account weekly online with this company because they are dishonest. Today my account showed that I was $3.53 past due since 12/9/11. This was the first time this has shown on my account. In fact earlier in the week it showed that my December statement amount was paid and the date that it was paid. The statement I received and just paid for January 2012 did not show any past due amount.

I want to know what is going on with this company. Why are they so deceitful in their business? The cancellation fee I was told is $200 no matter how many months I have fulfilled in my commitment period that I knew nothing about to start with. I am tired of being ripped off by this company and I wish someone would file a class action suit against them for their bad business practices.

We signed a two year contract with DirecTV back in April 2009 in Houston Texas. We have since moved to Hartford, Connecticut. When moving, we had to put the contract on hold for 5 months. We reactivated it on the 24th of December 2010. During reactivation, we were told we had been awarded a free DVR box for our loyalty. It has since been installed. Today, I called to find out how long was left on the contract and to my amazement, I was told we were in contract with DirecTV until January 5th 2013. The reason being that by accepting the free DVR box, we had automatically agreed without giving our consent to a new 2 year extension. I asked for any documentation that could prove this and none could be given to me. I want to use this medium to alert people to how fraudulent this company is. I am still waiting to hear from anyone there with a proof of evidence.

My husband and I are currently Verizon subscribers for our home phone and internet accesses. We decided to purchase Verizon triple bundle to include phone, internet and DirecTV. We, my husband and I, separately went through the process of adding service to our existing account with Verizon. After entering and selecting the DirecTV service, their website required me to enter my social security number, credit card information and to give DirecTV permission to run a credit check.

At first, I chose not to run a credit check because it lowers my fico score when running credit check for a cable. So, I chose not to go through the credit check. I went through the process and after 30 seconds, it now asked me to place a deposit of $200 - $300 for each receiver so when I opted to accept, my monthly premium changed and removed all of the discounts previously offered.

Frustrated with the process, as my husband and I continue to move forward with the process, I decided to enter into Verizon chat for help. I went through the process again and I was told that I can chose to not have my credit check and just pay, I told through chat what happened where all of the discounts were removed then ultimately, he said that I should just have them run my credit check. Finally, I decided to just allow DirecTV to run a credit check then it asked for my social security number as required so I waited and it took about 30 seconds to supposedly run my credit check and it resulted to, "Based on your credit, you will need to pay $300.00 as a deposit." The fees have now increased to $300.00 but DirecTV was going to give it back by giving me $5.00 discount every month for the next 60 months as long as I stay with their service. This is in addition to me paying monthly lease fees and the one time fee of having the receiver and DVR.

The bottom line is, Verizon partnered with DirecTV but not fully disclosing that DirecTV is solely separate and they want to run a credit check. This is a scam to charge numerous fees but they are willing to give you credit back if you stay with them for 60 months. Verizon sells the bundle package but yet does not fully disclose that they have nothing to do with DirecTV and the consumer must start a new account and run a credit check.

Recently I inquired about an HD DVR Receiver and was told I could receive a free one and pay the 7 dollar a month fee. An appointment was set up, when the installation technician arrived and told me that I needed 2 inputs (wire feeds ) for the receiver to work correctly. That was not possible to do at the location in my house. He told me if I would contact Direct TV they would approve an upgrade called SWIM and only one input would be required.

To make a long story short, I do not have an HD DVR and no one at Direct TV cares. I am looking into a competitive provider an soon will be cancelling my service with Direct TV. I have been a better customer than you have been a supplier, shame on you and I hope to get all my friends on board with me. All because of an HD DVR Receiver.

Recently, DirecTV made a push (over the phone line) upgrade to "speed up" my DVR. The menu can be paged through faster. However, I have lost the ability to record successfully (says record worked but cannot view), the ability to view prior recordings and the ability to go back during shows and see replays. I have been on the phone and jumped through all the hoops. I am not going to allow an idiot to come to my house and try to 'fix it'. Anyone else complain about this?

We had our dish relocated on Dec 22/11 and haven't had a picture since. I called them on the 25th and let them know and they resent the signal. They said that I confirmed it and I didn't. Still no picture. We only use it once a week. I called them today and they are sending a tech out. I asked them to credit me from the time of the relocation and they said they can't because their online tech said it was good. That's **. Don't they understand that good customer service is 90% of the business. I have been a customer since 1998. Even though I'll pay more, it is time to go to cable!

So I was consistently lied to by customer service and have had false advertising from DTV. I have never been a member before and have only been a member for less than 2 months. I was told I would receive $100 bill credit for me and my parents who referred me. I talked to a manager and was told they could not help me. Then they said they would have a manager contact me within 36 hours which never happened. So the rocky start with their customer service should have been my first clue. Then I was told that DTV offered 1 free move and that is the main reason why I signed up with DTV since I was going to be moving in the first 2 months of owning DTV. I called and talked to customer service.

I talked to a manager and they told me there is nothing they can do. I would have to pay a fee for moving. I told him that I was told when I signed up that I would receive a free move. He said I am sorry there is nothing I can do for you. I told him I wanted to talk to someone that could help me with my issue because I want what I was promised when I signed up or to cancel my service without a fee because I was lied to. He said there is no one here that can help you. How can DTV have the best customer service when they cannot help the people when they call?

It should be less than a star rating. I signed up for DirecTV in August/September last year (2010) to watch the NFL season. I typically would cancel my cable service after the season ends, as I had done in the past. I decided to try DirecTV this time around, as they had an offer for $30 a month for 12 months and $70 a month for another 12. I figured if I could get on at $30 a month for the duration of the season and cancel afterwards without taking too big of a hit that it would be worth it. I made a point of this many times during my conversation with the sales associate with DirecTV and each time they said it was one (just one! ) $20 fee. I remember the conversation like it happened yesterday.

I must have asked the sales associate 8 times what other hidden fees I was going to be charged for canceling. Each time, they said it was one simple fee of $20. So I signed up. After the season, I ended up suspending my account so I wouldn't have to pay from January - August of 2011 instead of simply canceling. When I reactivated my account in August 2011, they told me that even though I suspended my account, the months of January - August were part of the "deal" and I would no longer be able to pay $30 a month. The price was jacked up to $70. I decided that once this season was over, I'd just cancel. So I called them today to cancel, and they tell me that it is a $20 fee per month for the rest of the contract to cancel. That wound up being $280. DirecTV is a lie and scam.

My dad is a 78-year old senior living on a fixed income and he had called and talked to someone in management about getting his DirecTV service at a more affordable rate for him to pay. They agreed to give him a special rate to keep him as a customer and he had paid this rate for over a year--never missed a monthly payment.

Well, to put the cherry on top of this story, they had called him a few months ago and a gentleman was trying to talk him into adding more channels at a new rate. Well, my dad kept telling the guy no, he did not want anymore, and hung up on him after the guy kept being persistent. He went ahead and added the services anyway after my dad told him that he did not want it. After more than $30 every month started showing up on my dad's bills, he kept calling them and questioned this. He kept telling the representatives that he did not add this extra service. But they have been persistent that he did add the service.

So after he did not get anything accomplished on that, he started noticing fee charges on his bill. He called them again and asked them what those charges were because he has paid his bill every month and hasn't missed a payment. They said that it was because he wasn't paying his full monthly payment. He said to them, "What? Yes, I have. I have the bank statements to prove it." He explained that he was given a rate lower than what it was by management because he had been a customer for so long to help him out. They kept saying that they had no record of that.

So I called for my dad, told them I was his daughter, and asked about what was going on. They kept telling me the same thing--they had no documentation of a special customer rate by management and on the added services that I told them my dad did not get. The lady said, "Yes, he did add." I explained to the lady that my dad was on a fixed income and I know that he would not add services for something he knew he would not be able to afford. And why do you think he has called your company five to six times questioning his bill and what your company has done? However, we didn't get anywhere on these calls.

Then, after sending my dad a bill for over $200 and saying that it was for late charges, they cut his satellite off. I called them and questioned all this again. I said that he has paid his bill every month so how in the world is he over $200 in service charges? They again had answers to everything, trying to explain this. I told them that my dad would cancel his service and file complaints. They had a nerve to tell me that he could not file a complaint or cancel his service until that bill was paid.

So my dad called to cancel his service--got the box to send back all the equipment. And since he has canceled, he has gotten calls on top of calls wanted to know why he canceled, telling him, "Oh, just disregard the charges on the bill and we will give you credit on the whole thing if you stay." Oh, and they seem to have found all the documentation about the special customer rate and everything else, when before, they had no documentation on it.

I contacted DirecTV for their bundled system with CenturyLink. Once DirecTV was hooked up, we were informed by the installation team that we needed to contact CenturyLink directly, to have the internet part of the program hooked up. I contacted CenturyLink, and we were told that DirecTV and Centurylink did not have an actual bundle program. What they had was a partnership with DirecTV, that we would be able to bundle the rates of DirecTV and CenturyLink. When I explained to the CenturyLink personnel that we already had CenturyLink for our home phone service, we were asked why we then needed DirecTV. I told them that according to DirecTV, we needed to have both of them, to receive the bundled price. I tried to cancel with DirecTV, to be told that we would have to pay the two year penalty fee of $480.00 to cancel. When the two year program runs out, the first thing we will be doing is cancel DirecTV.

When I called DirecTV's 800 number to get a price. The rep told me it is going to be $34.99 plus tax, for the package extra choice, and if I decide to sign up with the internet too, I will pay $47 for both. I never paid a bill showing $47, because of the lies. This was the first lie. Lie number two was that they said I will get a free HD DVR and HD TV service for no extra payment. Now, they are charging me $10 for HD TV and $7 for DVR service monthly, and $6 dollar for a standard box in the living room.

The third lie was that, they said I will get a free HD receiver for 4 rooms at no extra payment. Now, they are charging me $6 for the extra room. I am also paying for internet, in which, I signed up with AT&T for $24.99. So now I pay $85 a month for both, instead of $47. I can not cancel, because I made a 2 year agreement with auto bill pay. I am so regretful that I chose DirecTV. If I want to cancel my service, I will have to pay $20 dollars a month, as a cancellation fee. Because they lied to me, I am paying more money than I can afford. I feel so stupid that I did not check the other cable companies, and jumped on to DirecTV. I was using Time Warner's services, and I decided to go with DirecTV, to be able to save some money for my husband's hospital bills, but I failed. Also, customer service is so bad. After hours you spend on the phone, you turn off the phone still confused, because the customer rep's explanations do not make any sense.

DirecTV offered us a package of choice for $39.99 plus Korean movie package for $26.99. After a month the bill price changed from $56.98 to $124.40. After calling customer service several times, they fixed the bill, next bill the price went back to $124.40. Upon calling again DirecTV claimed they could not honor the price they offered and promised us. We then cancelled the service and they sent a bill for $470 early cancel fee. The account was under my wife's name and they took my debit card information from an old account that I had with them and used it for her account, charging my checking account on $12.24.11 right before Christmas. I did not give them my account info nor did my wife; I also did not authorize them to charge $470.00 I would not recommend DirecTV to anyone and if you must have it, do not give them your credit card info! This resulted to a loss in a $200 cash deposit, and another $470 loss for early cancel fee along with very poor customer service and hours of time lost so far.

DirecTV took everything from my account two days before Christmas, because a relative cancelled their account. I allowed the relative to use my debit card for a one-time payment in August of 2011 and no other time since. Two days before Christmas, DirecTV cleaned out my checking account, even though the bill is not mine and my name is nowhere on it. An account supervisor by the name of Helen, ID no. **, stated that since the relative and I had the same address on file, that allowed them to charge my card. This is criminal and I am looking to start a class-action suit against this company.

We signed up for a bundle deal with our phone company for TV, phone and wireless internet. This was a little over a year ago. Our bill was affordable and we were happy enough with DirecTV. We were not thrilled but it was okay. At the one-year mark, our bill went up over $60. In calling them to find out what this increase is about, I was treated by several representatives in a very condescending way, treating me like I was an idiot that didn't understand the simplest explanation. I cancelled everything I could on this account but we are still paying them way too much money.

After doing a search on complaints, I was shocked to find hundreds of them and learning that they start contracts over when you call to change service and also they debit your account if you cancel their service. I thought we were safe since we never gave them our debit card number. We pay through our phone bill. Just to be sure, I checked our account online and discovered they have our debit card number listed on our account. How did they acquire that legally without our permission? We never gave it to them. I have emailed them to find out but of course, no answer.

I will now call to try to find out but dread dealing with yet another condescending representative. Does anyone out there have any knowledge of a class action suit that all of these unhappy customers can join? Is there a way to stop this company? We want out of this service but certainly don't want them debiting our checking account when we cancel. Does anyone have knowledge of what all of us can do?

I'm rating them one star because there is no option to rate them any less! We ordered their service online, possibly the worst thing we could have done. Every time you call their customer service department, you get a different answer, absolutely no consistency. After numerous attempts to fix our issues, we cancelled their service and went with another provider. They charged our account $460 cancellation fee a month after we cancelled. There should be a 30-day trial to cancel their service if you are not satisfied. They are claiming we only had 24 hours to cancel without the cancellation fee. Absolutely ridiculous!

After getting poor reception on HD Channels during prime time TV on FOX specifically. I had the service tech onsite three times over three months to resolve. Their appointments took longer and longer to have onsite. After four months of poor service, I cancelled my service but had a $20 credit on my account. They said after two months, it would automatically be sent to me by check. After that period, my account was zeroed out and still no check. When I called for the check, they said they "get that for administrative fees."

We had DirecTV for about a year and decided to switch to Charter due to my husband losing his job so finances were cut. So, rather than pay $100 for DirectTV plus internet, $40, we decided to go with Charter, $100 for all. In the meantime, I had to go out of town to take care of sick relatives and come back to an empty box from them. I tried to call the collection agency with no answer. Needless to say, 5 days before Christmas they wiped out my account. That wasn't much, but it was all my husband and I had $78.

Why do I have to choose a star? I give them -1 star. In early November, 2 weeks before we were due to move out of our home due to foreclosure, I called DirecTV to let them know that I was canceling my contract early and for them to update and send the boxes for me to return their receivers to my new address. I paid my last bill and the early cancellation fee, which was $160, on time because I was already enrolled in the direct debit from my bank account. Fast forward 5 weeks later, unbeknown to me until I went to check my bank account, my account was debited $399 due to unreturned equipments. I called them on a Saturday, 12/17/2011, to try and figure out what was going on and to find a way to get the receivers back to them as soon as possible so I can get my money back.

I was told that my address was never updated and the boxes were sent to the old address. What? I don't understand this? Why wasn't my address updated? And if the boxes were sent to my old address, why didn't they get forwarded to my new address because I updated my new address with the postal service before I called and cancel my account with them? So after being on the phone with two associates of DirecTV for over half an hour, they assured me that my boxes will be overnight to me and should arrive on Monday because FedEx is closed on Sunday. One of the associates even gave me a confirmation number.

It's Monday and it's 5pm, my boxes are not here. I called them back only to find out that my overnight boxes were never sent because the order for it was never put in. I'm fuming! The new associate told me that she's having her supervisor put the order in right now and was unable to provide me with the confirmation number yet. Oh, another bombshell she just dropped. I might not get my money back for at least one billing cycle. Somebody, please help me!

As Popeye the Sailor once said in total frustration, "I had all I can stands, I can't stands no more". Well today, I had my Popeye moment. While watching a movie with my family, Night at the Museum, I had to endure commercial after commercial, advertising the new pornography domain XXX. That was the straw that broke the camels back. For DirectTV management to allow this type of advertising to happen speak volumes out their integrity or lack thereof. I plan on cancelling my monthly subscription and have no intentions of ever using their services again. Secondly, I plan on using my network on Facebook and Twitter to follow suit. I am not sure what can be done legally, but I would love to see a class action lawsuit that would better protect the consumers from all these garbage being broadcasted into our living rooms. There should be some kind of consumer governance board that would give families more say in what they are viewing.

I had DirecTV for 2 years and I decided to cancel it because they took an 80-dollar payment when my account was up to data. They could not refund because it was not more than 100 so I said cancel my account so I can get my refund. So it end up to be a credit of $105.33. I waited one month and half to find out when I had called them to say that it was an error and that it was only $70 and I have to wait 7 to 10 business days. It may be here by New Year. This is a waste of time. ****. I am so mad.

I understand that hidden away in the recesses of DirecTV's agreement, is the statement that the consumer will be debited, with the credit card information on file, in the event of an outstanding balance. However, this is a disclosure that needs to be, not only highlighted, in bold print on the receipt you sign for services, on the website, and verbally given by representatives of the organization, at the time of ordering and installation. Signed authorization needs to be obtained to access consumer's bank accounts, at the time of activation! Cancellations should be in writing, and generated before any money is withdrawn from an individual's account, as permission is requested online, for auto withdrawals for monthly payments.

Money was withdrawn from my account, to which I was not aware. I've recently suffered unemployment, a foreclosure, and now, I am trying to get my life on track, maybe unable to pay my rent in my new apartment, due to the shortage in my bank account. I called DirecTV, and told them that I would be unable to make the payment until the next month. The reply from the customer rep today was "yes we see that", and the next day, proceeded in withdrawing the funds. During this call, it was also discussed that I never ordered return boxes for the equipment, because I never formerly canceled the account. We made an agreement at that time to send the boxes to my new address, because no delivery was ever made to the old one.

In this time of citizen corporate unrest, DirecTV needs to revisit their antiquated policies, but that would mean they really care about customer service. 99% of us, live from paycheck to paycheck. We can ill afford sneak attacks from cancerous corporate knuckle dragsters, who hold in contempt the very people that keep them in business!

I had already boxed up and was planning to ship three satellite receivers back to DirecTV. A house fire destroyed the those receivers as well as our home. The rep told us we needed to take a picture of the burnt receivers and a copy of the Fire Marshal's report before they would consider giving us credit. When asked why we had to have pictures, the rep told me it's because so many people lie about things like this and that no pictures meant no credit for the ashed equipment. Unfortunately we lost everything to ashes, had no camera to take pictures of anything, and had to wait for the report before we could possibly send a copy to them. It seems after a house fire, a camera becomes a necessity instead of a luxury.

DirecTV charged our bank account before the fire report was available to us for those receivers at a time when we needed our cash the most. The $345 is not a great loss to me considering what we've been through. But I think its worth complaining about.

Our checking account is for paying bills, groceries and gas. We live off my husbands disability check each month. After having their service for the past year and a half, and disliking it the whole time, (too many infomercials, no On Demand), we went ahead and went back to Comcast. We were told because we were leaving our "two year contract" early, we would have to pay $180. Fine. So we told Comcast about it, and paid it. We went to use our debit card for gas this morning only to find out it was not approved.

I came to find out that DirecTV got in to our checking account (we never signed up for direct pay), and literally wiped out our whole account, plus over $100 in NSF charges! I have to still purchase the second phase of the medicine for the month, plus groceries, and now what? I have to do without medicines and other basic necessities, because they claim they can legally do this? Oh my God! They got their money from Comcast, so what the **! I'm still fighting with them about this, and I'm determined. They are not going to get away with this. How can the government allow such a scam company exist like this?

I ordered DirecTV with my roommates last year. I had never had TV in my entire life, but had extra money so I thought it would be nice. Overwhelmed with so many commercials, I called and wished to cancel. They informed me it would be $480, at which I was astounded and asked to speak with a manager. Since then, I have kept them as my cable provider but have had many issues. They charged me $50 to service the cable that wasn't working because of the equipment. They stated it was my equipment I was renting, therefore, I was going to have to pay.

Bait and switch! They reeled me in with a 120 dollar Costco card, and then they are denying it because of a glitch in their system that didn't register the order through Costco's site. I made sure during the check-out process that the banner on the page said Costco the entire time. I heard of others complaining about this, so I thought if I made sure it said Costco at the top, I wouldn't have problems. Boy, was I wrong. Thanks for nothing DirecTv. It's just terrible, I didn't get the 120 dollars as promised!

I signed up with DirecTv rep at Best Buy because he showed us what a great deal over AT&T U-verse. Well they did not mention, although we are leasing equipment, that after the contract was signed we'd have to pay if anything went out. But we could do an insurance policy at 50% off or $85.00 to protect their equipment. Crazy! The tech did not show AM on date as scheduled, and not till 4:30 pm did he call. The installation was rescheduled for AM 1st another day per tech. They did not show till almost noon on next install date. The tech did not install internet for on demand features, he just told us it would take 24 hours to load knowing fully he did not install.

I called DirecTv as I was not happy and wanted to cancel. As you can imagine from all the blogs, you have to pay the cancel fee even though they are the worst on service, quality, and customer service on complaints. In the end they said we had to go to Best Buy and put the service ticket in with them for the internet thing and on demand or their version of it Cinema whatever. Best Buy said they have never heard anything like this. We are now waiting for all that to resolve. Also, DirecTv could not tell us if there was going to be a charge for this.

Anyway, we took it to Best Buy and they say they are floored at how we are being treated. If a company falters so many times with a simple install that is done by so many other companies, it tells me the company with the flaws (many) is not a good company. If Best Buy continues to allow DirecTv to be affiliated with them, it will be bad news for them too. I am contacting the Texas Public Utility Commission. In closing, I am an easy-going guy. I know things happen, you show up major late and I get that. But the issue here is that there is no service like I had before with AT&T.

It was not resolved, not knowing when it will be in place, and if we have to pay more for normal service like On Demand. There are no answers from Best Buy as of yet although they did show concern. I will use the PUC consumer protection to do what it is designed to do. It has to get DirecTv in line or I will cancel my contract all together. At present, I have to pay for AT&T U-verse until all this is resolved. This has been the most challenging experience I have ever dealt with.

I wanted to add 1 receiver and they signed me up for a new 2 year contract. Then they canceled my install for the 1 receiver multiple times without calling or informing me. When I called to cancel they wanted to charge me on the new 2 year contract that I never agreed to and it was on the recording. Now they just send me to the website to file a complaint. Unbelievable they want to charge me for something I did not agree to and a service they have not provided. They are robbing people!

They are absolutely the worst company to deal with in my life! Did you know that if they say you owe a certain amount of money, then that's it?! They won't even take your phone calls until you pay that amount, no matter if it's wrong or not! And as far as service goes, it's that crap also! I tried to get a different receiver because the one I had was very slow to change channels or do anything. They said it would do. And they said it's acceptable to have 8 seconds between channel changes! What?! Thieves!

DirecTV, as per their support website page, to order direcTV cinema movies, pay per view and adult programs, you can order via online, with your remote control, via text message or via DVR scheduler app using a smart phone. Sounds simple enough. We got our service in 2009 and decided to order a couple of pay per view items. We tried using the remote method and got a message that said something to the effect that there was no connection, we needed to connect using either a phone line or through a computer to continue with our order. We have no land line and we didn't have any way to connect our computer to the receiver. We never received any kind of kit that would allow us to hook up our receiver to our computer which still wouldn't have been an easy feat as these things were in two different rooms and we do not have any type of wireless router.

We then felt we had no choice but to use the online method or by calling direcTV using our cell phones to order the items we wished to watch. Fast forward to 2011, we moved to a place where we cannot have the satellite dish so we had to give up direcTV. There of course is a whole other story to the actual disconnection part, but jumping to a month ago I was told that my account balance was zero. They refunded money they took from me (without my permission of course). I figured that was the end of it.

I just got an email today saying I have a past due balance of almost $90.00. I called them to find out WTH and they say its because 2 years ago I ordered pay per view items thru the receiver using the remote and these charges didn't go through because there was no connection. So I told them right there was no connection, these movies were never watched on my end cause of the message I received that I couldn't continue my order without having a connection. They tell me these are valid charges, that they can't know for sure if I got to watch these movies or not. They can only see after scanning in the receivers that I turned in that there was an attempt to purchase thru the remote.

Hmmmm, no connection means the order doesn't go through, means I don't get to watch what I want. What part of that no connection means I got to watch the pay per view items? They are standing by their statement (Shanelle, Spencer and manager Kanisha) that doesn't matter if there wasn't a connection. All that matters is that there was an attempt to purchase so I owe them the money. I printed that support page which says to use your remote to order make sure that your receiver is connected to a land-based phone line or high speed internet. How do they justify their statement this is a valid charge and that I will be reported to a credit agency and this will negatively affect my credit since they can prove an attempt was made to order. Oh and I was told by the manager basically its my fault when I saw the message saying I needed to be connected, I should have called to trouble shoot the issue and I wouldn't have a past due amount 2 years later from pay per view items that I couldn't purchase via a remote.

When I was looking for a cable provider, I called DirecTV contact in West Covina Best Buy. The representative said that he was the manager and able to give us $250 best buy gift certificate if I sign up for a two-year contract without having to buy an HD TV from Best Buy. So that I drove there to sign up. A couple of weeks later, a $50 Best Buy gift certificate arrived in the mail. It's $200 short. I called the guy. They said to wait a couple of weeks more. The gift card never arrived and I tried calling him, he did not pick up

We were told we were getting service for $56 a month for two years, but we were lied to. DirecTV lied about their prices, held us to prices we never agreed or signed an agreement to. We were referred by Dominion Power after activating our power two weeks before our move. We never had to dial a number for DirecTV. We were promised service around $56 a month with a two year contract. We were briefly told we had to activate a rebate, but not why or given details. We installed the day after we got the keys to our new place. We completed the rebates online a few days later. We were never told what they later claimed the "original price" was. Our first bill was $85. We called customer service.

They said we hadn't activated the rebates on time, but we would still get the discounted price for 12 months. What discounted price? Turns out it was really over $80. We spoke with six people and spent over 96 minutes on the phone before they hung up on us. They claimed they mailed the info to us 13 days before we moved in and started receiving mail service. We had mentioned we were not moving in until the 1st. This is their fault we did not receive the information. They claimed they emailed the customer agreement to us. There were no emails from them in our yahoo account. We only signed one piece of paper, speaking of plans starting at $29.99, with additions that we happened to choose that added up to $50 (and $6 we agreed to separately that makes $56) for 24 months.

We had a triple play bundle ordered through Verizon. We cancelled package through Verizon. Month later we get a bill from direcTV even though service was cancelled. We also never got back our security. DirecTV is claiming we owe 96 dollars. We owe nothing.

DirecTV continues to demand payment for a period when service was supposed to be cancelled and went unused.

In June, I requested a second box for my home because my kids were moving in with me. The woman told me that there would be a two-year service agreement. I told her, "No, I won't get it because I had my house on the market." She said that since I had been a customer for 10 years, she could waive the two-year contract, so I agreed.

When I sold my house in September, I was informed that I would have to pay a $393 early termination fee. I refused and asked them to review the tapes of the conversation. They would not let me speak to anyone in that department, just insisted that the charges stand. I have not paid them. I sent a letter to their billing dispute department in October and have not heard anything except them calling me two to three times per week wanting payment.

Today, I received a call from a collection agency. In an attempt to resolve this, I called DirecTV, only to find out that they did receive my letter and the charges would stand. When I asked about reviewing the tape of the conversation from when I ordered the second box, I was told the dispute department did a review and the charges still stand. When I asked to hear the taped conversation, I was told that I would need to obtain a court order. Now, my credit is getting trashed and I will have to spend who knows how much money to get this cleared up. Never will I recommend this service.

They went into my checking account without my permission and took out $96.15 without my authorization. It was all the money that I had. My checking account is to pay bills, buy food and gas for my car to get to work. I wrote a check to pay my electric bill and that money was for that check. I am about to be overdrawn at the bank with additional fees! There is no legal way DirecTV can make you authorize them to have access to your account whenever they feel like it. They don't know what people's situations are! I just started back to work and I'm trying to bring my bills current! They are a disease that prey on people to cause them stress by violating their privacy. The law says my account information is private and they should not be allowed to access my account without my authorization.

I called to order service at a new address that we were moving to. The company came out and hooked us up on 10/15/2011. When I received my first bill, I had been charged for a partial month of service from 10/7 - 10/17 for a total of $41.54. When I initially called, I was told that charges start when I call to order service. I called several times over the next 2 months to have these charges removed as I didn't have service for DirecTV until the 15th. I was told several times that they would credit the following billing cycle and to just "pay the total amount". After arguing this, I did end up paying the bill so that I wouldn't have overdue charges, only to receive the next month's bill without the credit applied.

I recently had some financial troubles, and had not paid my DirecTV bill, nor any of my other bills, as I was trying to do what I could to keep my home. DirecTV sent me empty boxes, and a notice to send all the equipment back, or they would charge me over $1,000 in fees. I sent the items back. I checked my bill online, and showed that the balance due was $570, which was my amount past due, plus $450 in cancellation fees. As I was paying my bills from my bank account, I noticed that $570 was taken from my bank account by DirecTV.

DirecTV took half of my paycheck, without my authorization, nor was I notified that this money would be stolen from me. I am having a hard time trying to make it through the rest of the month.

I let them know I was going to be moving two weeks before I did. I told them I had to cancel as I did not have the money for their transfer fees. They then stole $71 out of my account! I have contacted them and contacted them. I finally got an apology, but no money back. I told them an apology does not put food on the table. They are thieves and do not care about the customer at all. I want my $72 back! They claim it was legit and it is not.

I'm so frustrated. I ordered a bundled service of TV and Internet. I was quoted one cost, and given a time for installation. I asked over and over again, if the cost was for a bundle, and the agent said, "yes, absolutely". DirecTV came over, and installed, and the internet folks didn't show up. 2 weeks later, I called to find out, they do not have DSL in my area, and I will be given U-Verse for a higher cost, and pay for a modem.

I would never have agreed to order the bundle, if I had to pay the higher price (hence, the reason I was moving from Comcast). They refused to honor that the price changed and were still going to charge me cancellation fees. I was on the phone with them for 2 hours. I have not resolved the issue but I am never, ever, recommend DirecTV. I am supposed to pay a cancellation fee of $440, for 2 weeks of service. It's not going to happen.

Asked various email entities from DirecTV the name of their agent for service of process. Neither time did they ever answer my question. Amount small, but the principal is big. They took money out of my credit card while I was "contesting" the charge and tried to get a name to file small claims but nobody answered my request, which by the way, was directly sent a number of times.

Our son, Robert, recently purchased a house in La Habra, CA and contacted DirecTV for his choice of satellite vendors. The tech installed it on November 19th and had to come back out the following day to check out a problem that didn't end up being anything. On Monday, November 20th, Robert called me (his mom) and said that he received a recording on his phone stating that his services with DirecTV were being cut off and to call them, which he did. He was asked by a CSR if he knew Oscar ** that lived at **. He said, "yes, that's my dad". He was then told that his dad was past due on his bill, therefore, his services were being cut until his parent's bill was paid. Robert said, "Is this a joke? I applied for this account under a completely different address and haven't lived at that home in approximately five years". He was then told by the rep that this is a DirecTV policy. His parents owe $222.00 with a past due of $110.00 and until this past due is paid, his service will be turned back on.

I rushed home (during my lunch hour), checked my TV (which hadn't been disconnected) then called and spoke to a Lisa in customer service. I explained the situation, which she responded that she had never heard of such a thing and told me to have my son call back and his services would be turned back on, which he did and they were turned back on. The next day, Tuesday, November 22, 2011, the exact same thing happened. They again turned off his TV. Again, I called and was told by another CSR that she didn't understand it, but the notes said to advise customer (Robert) to have parents pay their past due amount and his services would be restored. She gave me another number to call, which I called and the CSR was useless. He sounded like he was reading a script saying that was DirecTV's policy and if I pay my past due amount, my son's TV would be turned back on (he repeated this several times and wouldn't acknowledge my complaint).

I was furious and felt like I was put between a rock and a hard place. I went ahead and paid it just to get my son's TV turned back on, but I also told him that they would definitely be hearing back from me; soon or not, that this was a total breach of confidentiality. How dare they tell my son that we were past due and how much we owed. DirecTV ran a TRW on my son, which he qualified for (under his address in La Habra). His account is totally separate and should have never been associated to our account. My bill was in fact past due, but not even close to being turned off. I've never in my life heard of anything so ridiculous and treated so rudely. As a former Customer Service Manager of a major, well-known corporation, I nor my CSRs never treated a customer in such a negative way. Our policy was to go above and beyond to retain our loyal customers. So after eleven years and a lot of money spent, I am currently looking into getting a new vendor.

I ordered a promotional package for $39.99 but after several charges, I received an email explaining that my charges would be $58.99/month. First billing was over $100+ no discounts. After several months of trying to resolve this, I contacted the CEO over customer service (Eileen ** ) via email on July 22, hoping for results. She referred a customer rep by the name of Theo to me. After a lengthy discussion, we had the problem resolved (so I thought) and he said they had made a mistake and my bill was to be $59.83 and nothing more.

I paid for the differences because I had been paying the $58.99 not $59.83 and he asked, if I wanted to take care of the next month. I paid that as well. Then he explained the following month, I would have some credits and my bill would be lower, which it was. But then the next bill cycle my bill was $64.98 and the next bill was $81+. I again called the company on November 17, 2011, and again was given explanation of mistakes made.

First, they had to listen to my conversation with Theo, acknowledge the problem, but explained that Theo was wrong about the $59.83 and now my bill is $66.12, supposed to be from now on. I went from $39.99 to $66.12, a difference of $26.13. I signed up for two years, with supposed discounts in the 2nd year, at this rate I will be paying over the usual amount of $70.00/month which is the original price of the package. I consider this false advertising and believe this to be fraud.

We had nothing but problems from the start. First, I was referred by a friend so I contacted DirecTV to name my referral so we would both receive the advertised $100. On the first call, I was told that I needed to call back after the install of the services. On the second call after installation, they tell me that I was supposed to call before install and there was no record of me calling the first time. What a big referral scam!

After receiving my first bill, I see two charges to receivers. The first charge was credited but the second was not. To clarify, when I signed up, I received a promo with two free receivers, or so I thought. After talking to DirecTV, they tell me that I received two receivers for free but there is a $6.00 service charge for the second receiver. It is funny how they just happened to leave this part out. "Two free receivers" actually ended up being one with an additional $6.00 charge for the second. This is just one month into my service. What's next, DirecTV?

This is an update to my complaint. I filed a complaint with the BBB in Texas which sent me to the BBB in California. My charges were credited back to my account. I no longer owe them any money. It did work out for me.

Crooks! I was with DirecTV 2 years and then they tried to cancel my service. They offered to give me $150 credit since I was a loyal DirecTV customer and said there were 'no strings attached.' After the credit was used up, it took me two months to cancel. They threatened to charge back the $150. They refused to turn off the service when asked and continued to bill me. I told them I would not pay. On Nov. 9th, they made an unauthorized charge to my credit card for $54.01. I had to call me credit card to get it reversed and I am going to have to fill out a bunch of paperwork they are sending me. After the service was turned off, they sent us a box to send back our DVR, which we did the last week in October. On the current bill, they are charging me $175 for the DVR, which I already returned. Crooks!

This is my second post in the mere 4 months I've been with these crooks. I'm moving. DirecTV advertises a free moving service. I called DirecTV to set this up, and was told that it's normally $300, but they'll do it for only $99. That's not free. That is false advertising. I called them on this, but of course the lackey on the phone just kept reading the same thing off his script. Where are the class action lawsuits against this company?

I've been a DirecTV customer since I moved into my house in 2000. That makes me a loyal customer for 11 years. The music service they initially had was great! It was Music Choice and it was the best service I had ever heard. About four years ago, they switched to XM/Sirius satellite radio. I complained that, if I had wanted XM, I would simply buy it. The music channels were inferior to Music Choice, but it gave me uninterrupted Christmas music.

This year, I turned on the holiday music channel and see that they have again changed their channels to Sonic Tap! To top it all off, in order to get the Christmas channel, you have to upgrade to a larger package of channels.

Thanks for being a loyal customer, Merry Christmas, now give us more money. Don't they realize how this is going to look when they make stupid decisions like this? So I told the operator to send me options for reducing my package to a minimum service. If they're going to try and stick it to me, I'm going to stick back. I'll go from paying them over $80 a month, to less than $40. Take that you, Grinches!

I have had DirecTV for all of 4 days and it is proving to be the worst decision I've ever made. I was misinformed and misled by their online CSR, and roped into a 24-month contract based on a heap of lies. When considering to order DirecTV, I directly told the CSR that one of my requirements would be that I did not have to pay anything upfront.

And, sure enough, my total due at check-out was, indeed, $0. They did not, however, tell me that when I agreed to Auto Pay (which I was bullied into by the CSR to get yet another "discount"), my account would be debited the day after installation. What?! I explicitly told them I did not want to pay upfront, and they very deceptively let my total at check-out be $0, just so they could charge me a full month's service the very day after installation? When I asked yet another CSR about this over the phone, she casually told me this is their policy, that they bill for services in advance and this was supposed to sound perfectly normal to me.

I have never paid for cable (or any other service), before actually receiving the service. That's ridiculous! Furthermore, the amount I was charged is not the amount agreed upon. While I do recall the term "rebate" being tossed around, never once was I informed that to apply this rebate immediately. You have to submit it before installation. Yet again, this makes no sense! Since when do you have to submit a rebate before you actually get something?

To make matters worse, I cannot cancel services without incurring an obscene cancellation fee, because I am not within the 24-hour cancellation period. Really? 24 hours to cancel a service? My installation was not even complete until Friday afternoon. I could not have known about this charge until today, Monday, as it didn't hit my bank due to it being a weekend. So, there was no way I could have possibly known the reason I wanted to cancel services within that 24-hour period.

I feel completely duped. I think DirecTV is committing fraud, and I am literally sickened by the pathetic customer service. The CSR I spoke with this evening, along with her supervisor, were unrepentant, and downright rude. They simply couldn't do anything for me and they took no accountability for any of their misleading information--be it through their website, or through their CSRs. I really do not want to continue patronizing such a disreputable organization, but it infuriates me that standing up for what I know to be morally right will result in a blemished credit report. And to think, I was switching from AT&T because DirecTV appeared to have such better savings! Gosh, now I realize exactly how good I have it with AT&T! I am sure glad I hadn't gotten around to canceling AT&T yet, because I will be sticking with them. Though they are pricier, they have good customer service, and their policies and procedures are clear and straightforward. I sincerely hope DirecTV is held accountable for their fraudulent behavior!

In July 2011, I called DirecTV to cancel my TV services (after being a customer since 2004) because I wish to switch my TV services to AT&T U-verse. The person I spoke with at DirecTV offered me all new equipments and free installation to keep my business (so that I can have whole house DVR). They also offered me 3 months of free movie or sport package ($12.99/month value) to continue service with DirecTV. (In the past DirecTV has offered me the 3 months free movie/sport package during my contract renewal and each time, they told me when the 3 months is up, the programming will automatically drop off without additional charge and if I wish to continue, I would need to call or go online to sign up for pay services.)

During this promotion they offered me, they said the same thing about the programming will automatically drop off in 3 months, etc. In November 2011, I received my DirecTV bill and noticed there are two new charges: $12.99 and $5.00 HD package fee. I called and the CSR told me that my free promotion has ended; therefore, they began charging me the fee. I told them that I was told the programming should automatically be dropped off and I should not be charged any fee. But they said they could stop the programming moving forward; however, they will not issue any credit toward the fee that already incurred. I then asked them about the $5 fee they claim that that fee was started billing me from 9/28/11 which the CSR said it is strange because their record indicate I didn't even call in September to add any additional service.

The CSR has escalated the issue, but after 5 days of waiting, no one from DirecTV contacted me, and I followed up with DirecTV to find out that their escalation department has refused to issue any credit. I am being duped into this and when I demand canceling my services due to breach of contract at their part, they want me to pay $350 cancellation fee.

I recently signed up with DirecTV this past summer in August. The installers came early on a Saturday morning and took about three hours to install everything until it was working. No problem, I wasn't in a rush. However, they were aggressively trying to sell me "illegal" unlimited internet for around $500.00 cash, despite knowing that I had signed up for internet service through DirecTV's bundle package. Big red flag! Anyway, once these two crooks left my apartment, the service didn't work and for the next two days I troubleshooted the system while on the phone with customer support, but to no avail. They set up an appointment with me on Monday and nobody showed up. Then again on Wednesday, and the technician stood me up again. Long story short, I had some choice words for the extremely incompetent and rude customer support clerks that kept defending their technicians, even after I told them about their illegal activities!

A week later, management cancelled my subscription (which I never received service for) without notifying me, and tried charging me a $460.00 cancellation fee. I disputed all the charges through my AMEX and they didn't even bother arguing because they knew how wrong they were. However, they started calling me three to five times a day for a month trying to get me to sign up with them for a better deal. I never took that rotten bait and told them to stop calling and annoying me. My account was closed and I wanted to keep it that way.

Now, I'm receiving bills for vaguely labeled service upgrades and harassing phone calls from their 800 number. Upon trying to find out why my account is still open and why I am being charged for services that I never had, I've been abruptly hung up on at least 5 times and rudely told that my balance was being handled by a collection agency. A collection agency? I just received this bill two weeks ago? I still don't know what the charge is for? These crooks are vindictive and love to annoy people. They have already wasted so much of my time, money, and patience. They really are bullies.

I had decided to cancel my DirecTV. I knew I had a missing remote so I was expected to be charged for it. What surprised me is that I was told I have charges for pay-per-view dating back to Nov 2008. The charges were $222.73. When I signed up for DirecTV, I asked if I can have pay-per-view blocked. I was informed that the only way anyone can watch pay-per-view is if there was a phone line attached to the receiver. It seems that it's not true. My DirecTV account could only be accessed by myself or my wife. I even had the allowance set at $0.00 and all the receivers were password protected.

Low and behold, when I sent the receivers back, they "checked" my access cards and there were pay-per-view charges on there. What confuses me is that not once was it brought up that I had additional charges on there. For 3 years, the charges are on there. I called and explained to whoever I spoke to that there is no way I can pay those charges dating back to 2008. And they tried to explain to me that you can watch pay-per-view just that when you cancel DirecTV, the charges will appear. I did order pay-per-view twice. I had to actually call it in and the charges were on my next bill. I wonder if they are using this as an excuse to try to charge me for something.

When I explained everything, they told me that there is nothing they can do there and that I would have to file a dispute form. But yet I'm told that if I don't pay the charges within 15 days, it will be taken out of my bank account they have on file for me. In my opinion, this is considered unfair practices directed to the consumer. I have never ever had to file a complaint about anyone or anything, this is a first for me. When I canceled Dish Network, I did not get stung with these out of the ball park final bill. I did everything they wanted and honored my 2-year agreement.

I switched to DirectTV about a year ago, with an offer they had for 2 full years and $49.99. Confident on the information they provided me, I approved the 2-year agreement. At no moment in the conversation did they mention that I need it to apply for rebates, or mail anything, or do anything in order for me to qualify for that offer. Anyway, it took several calls for them to bring the price down from $70+ dollars to $54.

I was very clear and asked many times to the person, that i did not want more surprises later, that I wanted to be 100% sure that $54 dollars will be the amount I was going to pay until the end of my contract. Well a year into the contract, I get hammered once again with a bill of $83 dollars. I called and a very rude, almost racist, person was trying to tell me that after 1 year, the prices change and that I need to call to see if I qualify for rebates. Which part of the agreement did they explain that I need it to do that? I would have never ever gotten their services if I knew that, never!

Anyway, they transferred me to a supervisor and he apologized on behalf of their company for not explaining to me what the true deal was. He said he could bring my bill down to $58 dollars a month for the rest of my contract. That was on November 12. On November 16, they charge my account $83 dollars without my permission and me having already spoken to a supervisor on the changes.

I am so upset and felt cheated! This is not correct. That was not the agreement they proposed to me. That was not what they advertised. I need help. I feel that something needs to be done. This is america and I feel that i'm in a prison. I said to them that I wanted out of their services and they said that I would have to pay over $300 to leave. Do I have any rights? Please I need help!

I do not want DirectTV anymore. I want them to refund me or at least fix all the extra charges that they've charge my account. If that can't be done, then I want to leave without paying any cancellation fees.

With this upgrade, Beverly offered me 3 months of free HBO, no fee for HD access and no fee for DVR service also for the 3 months. I agreed, having been a 10-year customer with only minor differences that were easily resolved to my new terms. With the arrival of my November billing, I find DirecTV is charging me for "partial month charges" for all three items that were agreed to be free. The total fees are $31.05.

In addition, DirecTV has added an additional charge of $6.00/month for Primary Leased Receiver. With all the adjustments and credits (totaling to 16 items), the math doesn't even balance out. I have made several calls to DirecTV's Customers Service with long drawn out arguments about what "free" means. I have sent e-mails with same argument and told I owe "partial month charges" for these items. Now, where do they get off calling services free and then turning around and creating a charge for these items?

I'm sending all my information to the States Attorney General and would like to encourage others with billing problems to do so as well. Isn't it the same guy's company that was tapping phone lines of 911 victims' families that owns DirecTV? I smell a rat.

My husband and I cancelled our DirecTV service almost two months ago. We were aware of the early cancellation charges, and were fine with that. But close to two months after canceling our service, DirecTV withdrew $150 from our bank account without our authorization. We called DirecTV and they told us that in the fine print of our contract we gave them permission to do that. We were confused as to how they had our bank account number in the first place. We had DirecTV through a bundle package with Verizon and never paid DirecTV directly. Verizon paid DirecTV and then we paid Verizon. We asked DirecTV about this and they told us when they ran our credit check they had asked for our account number. My husband remembers specifically asking if they were going to charge our account anything and they said no. Through further investigation we realized that DirecTV did not need our bank account number to do a credit check.

Today, my husband and I talked to our bank about the situation and they informed us that DirecTV had been trying to bill our account for several days. They originally tried to charge us over $600. When that didn't go through, the next day they tried to charge us $500. This continued for several days without our knowledge until they were finally able to charge us the $150. However they didn't cancel the previous charges so we now have close to $2000 in charges pending against our account from DirecTV. We are completely unable to use our bank account at this moment. Thankfully our bank is working with us to correct the unauthorized charges, however this is a huge inconvenience. DirecTV obtained our account number under false pretense, and stole our money. We will never return to DirecTV again, and will warn friends and family about them.

On June 2004, Samsung communicated their plan for their STBs, to comply with the FCC mandate of Broadcast Flag. The company informed that the FCC ruling, would affect devices sold after July 1, 2005, as well as previous models, for which an upgrade will be needed, otherwise "Failure to upgrade your receiver with the broadcast flag standard may prevent you from fully experiencing DTV, since you will not be able to receive protected content, and may interfere with unprotected content as well; if the Broadcast Flag is broadcast the Samsung set top box could turn-off, and cycle on-off, and nothing will be displayed until the upgrade is performed. If you are a DirecTV customer the upgrade will be handled automatically by DirecTV through your Satellite connection".

Instructions were provided to upgrade the following models: PRL-3100, SIR-T151, SIR-T165, SIR-TS160 (without DirecTV activation), which could be obtained from Samsung's Website at **. I tried to get the CD required on their website that addressed this problem, with no success. I spoke to Samsung on their 800 number. This person had no knowledge of the CD needed for update. When I tried to, again enter the website, the website no longer existed.

I contacted the customer care number tonight because I was unable to get my direct TV cinema to work. A feature I did not know about and the installer never showed me. My sister that goes through direct TV told me how to work it. She is a stay at home mom and has more time to pay around with her TV. In the initial installation, my cinema box which is suppose to be next to my internet router never got installed. The technician just left me with an empty cardboard box. I did not know I was suppose to have this free of charge and I explained that to the customer care people tonight.

Both Mike and Travis were very rude telling me that it is not with in the 90 day window. I did have my service installed in June 2011. But it was not correctly done. If I had known I would of called and insisted it be installed. Travis said I was asking for "him to bend the rules." I told him I just wanted what other customers have without having to pay all fees for something that should of been correctly installed in the first place. Now I have to pay for something that should be free? If this is how you treat customers, I would of just stayed with Dish network.

The first phone call and the gentlemen that I talked to on the second phone call first said, I should of had that box on installation. Travis insisted it didn't need to be installed than contradicted himself by saying it should of and it was just outside of the 90 days and some how I should have known about it? I am not a technician. I just wanted what everyone else is offered.

I was charged late fee and the service was turned off. I paid the fee and confirmed that they had the payment and turned the service on. A week later, I was notified that I owe even more money and gave me two weeks to pay it or services will be cut off. I was called by a rep two days later demanding three types. What I was told I owed just two days ago and if not paid now, services would be turned off.

They are not going to give the time that they had said to pay the bill and will turn it off immediately. I sent a same day MoneyGram less than a week later and was confirmed by 4 of their reps that they have it, but the equipment they use to process it was unavailable so to call back the next day and it would be taken care of. I called and both reps said the other four reps lied and that they do not have it. If it did come, it would take 5 or 6 business days to process it and that would make it late again. They would again charge another set of fees. I have proof of the type of MoneyGram I sent and that they have it.

My complaint is that I have been a valued customer and have an automatic pay out of my bank account. I am in a 2 year contract and I was forced to move from my house because of the property being in a custody battle, so I got into an apartment. The landlord has a few restrictions such as no drilling in the walls and no digging holes, but did not refuse service of Direct TV. I had 2 technicians come to my apartment and say they could not provide me cable services due to the 2 restrictions and the other ways would not get good signal because my fence is too wobbly to keep a signal. They both suggested I cancel my service.

Customer service transferred me several times and we argued over who was at fault. They blamed my landlord because 'they did not have the opportunity' to get a signal. I am not at fault of this because my fence was too wobbly to keep a signal and so they are sticking me with a $200 cancellation fee and they have rude services. I put my fiance on my account so they could also explain things with him. They tell us both different things every time we call. They also told him they would send out a supervisor technician to see the environment themselves and they would contact me, but several days went by and no one called, so I called them.

They had no info on this and said they don't do 3rd opinions. I have not had cable due to this for 2 weeks and have went round and round with Direct TV. I also have some promotion added to my package that I did not want. I am forced to pay for a termination fee due to unreasonable fault. My situation should matter and I should contact my lawyer for Direct TV putting what they want to hear on the cancellation reason. Customer service with DirecTV is a joke and they only want their money whatever way it takes. I am very angry and will never do business nor recommend DirecTV to anyone!

I have an issue very similar to Claudia of PHX, AZ. This was posted on 10/5/11 about a business account/residence mix-up. I received a letter in the mail from a Lonstein Law office in New York claiming that DirecTV was suing us for violating the Federal Communications Act by displaying residential service in a business establishment. Bill was paid every month. Yes, it has happened to me and same $10,000 fee. How is it going for you?

Switched from TWC to DirecTV at Sam's Club on 12/1/09 with HD DVR Plus package. I changed 2 receiver boxes in 12/09/09 and 5/2/10 from standard to HD which I bought at BestBuy. I tried to cancel my contract at anniversary on 12/1/11 and told that I had incurred an additional 6 months based on last receiver exchange. I never received a written change of term notification.

I am having to pay an additional $100 to terminate my contract at the end of my two years. The additional 6 months was a total gotcha. This is total deception and not acceptable business practice

I don't want to renew out espy full court subscription. They are telling me even though the season hasn't started yet I still have to pay for it. I will be able not to have to pay for it next year.

I recently discovered DirecTV overcharged me for HBO by 65% for several years. I added HBO with the intention to subscribe to HBO only. Their reps said the current HBO price is about $15 and couldn't understand why I've paid $22 a month for HBO, and had been doing so for several years. Two different DirecTV reps were confused by this.

After several calls and their investigation, apparently DirectTV gave me a bundle with Cinemax and others channels as part of a promotion. On expiration (several years ago), they left the bundle in my account and I've paid a "special" bundle price since. Checking my bills and their website, as far back as I could, going back to 2007, the line item for HBO was listed as: 10/04 11/03 HBO Monthly $22.00

It does not say "Special Premium Package", "Bundled Programming" or even mention Cinemax or other channels. I thought I was paying for HBO only. DirecTV mismanaged my account. I've paid $7/month more for HBO for several years thinking from reading my bill that I was paying for HBO only. Their response was unapologetic saying I've received the programming I subscribed to. I call it an overcharge since I paid 65% more for HBO long after the promotion they selected ended and they did not automatically convert to the lower priced services. Their billing was misleading to make it impossible to know what the HBO charge covered.

In early October, I received a bill from DirecTV with a zero balance. I called the company because the bill appeared as if I had given this company my information. The representative stated my realty company gave my private information. I explained to the company I had not given any permission for release of my personal information and the account was a fraud. They at that time stated they will send cancellation notices out to all the residents in my building in 8 days. I received the letter on 10/16/11. It is November 12 when I received a bill for $49.05 and called the company.

I do not have DirecTV and have never set an account up with them. My cable provider is Comcast cable since 4/09 to present. I have contacted the company once again. I spoke with a supervisor who stated he can't waive the bill. "I don't have your service" is my response. The representative read through the notes in his system regarding fraud as far as an account, knowing that I have no service with their company and stated it's nothing he could do. I am submitting my complaint to several state offices. This company should be held accountable for fraud, and the realty company as well, for divulging personal information.

We had been with DirecTV for only about 3-4 months when we had to move because of my unemployment. Our landlords worked with us on our rent but ended up having to move. Our landlord offered us a cheaper rental unit so we took it. When we contacted DirecTV about the move, they said it would cost us $99.00 for them to move the dish because we had been with them under 1 year. Nowhere in our contract or in any of their commercials for moving do they ever indicate the cost of moving. There is no clause that states that there may be a cost or penalty.

On Dec. 15, 2010, Mo. Attorney General Chris Koster announced a settlement with DirecTV for deceptive practices. Their advertisements are very deceptive that it doesn't state that a cost may be applied. It sounds to me that it is just another way for them to get more money. So now we are paying for a service we can't use, although they did offer me the option to suspend the service for 2 months. I then told them that would extend our 2 year contract for 2 more months. I don't want that option as I plan on going elsewhere when my contract is up. And I don't want to be with them any longer than I need to be.

I never wanted cable or satellite but with the majority of college sports going to pay TV, I felt no choice but to get Direct TV. They promote "Great Customer Service", right that's what the ads say. What a mess! First the order, it was Saturday and it was completely screwed up. When the technician came out to install, he didn't have the correct equipment. The first technician was very nice and helped rebuild our order and made a call to get the DirecTV installed on Sunday. The second technician came out on Sunday and was not as friendly as the first and wanted to install the dish in the middle of my living room window. My wife was not pleased. I helped him cut the 8 foot pole down and re-position it away from the window. He had to leave to go to the warehouse to pick up additional equipment, because his manager didn't want to bring it out.

My biggest problem with this experience is that the technician only brought 1 remote and no guides for 4 boxes. Yes, 1 remote. When he realized that he forgot to pick up 3 more remotes, he said he'd bring them out Monday or at the very latest on Tuesday. Okay, I could live without for a couple days, right? Well, it is now Wednesday and no remotes. When I called to ask for them, I was told by the manager of our Hilliard Branch that she "couldn't get them to me", "where are the original remotes" and finally when I explained that I didn't receive them and would like them by Thursday, she said "call customer service". She couldn't help us and that she didn't care.

When I called customer service, it was horrible. First, the representative couldn't figure out that I didn't receive 3 remotes. He offered to mail me out 3 additional remotes for a charge. The second representative said she could mail us out 3 remotes and I would receive it in 3 to 7 days at no additional charge. I spoke to 7 different people and was told that 3 to 7 days was the best they could do, or I could go to Wal-Mart and get one. They would reimburse me $20 if I did that and only for one remote. What a joke! When I asked for them to remove service, I was told that there was a cancellation fee and that all equipment needed to be accounted for, including 4 remotes 3 of which we never received. Do not believe they have excellent customer service. Once they got me to sign on the dotted line, they could care less about making me happy.

I cancelled my service to move and was informed of my final bill, early termination fee. That is fine, I knew that. I had a DirecTV employee called me last week to remind me of the bill. I stated I would pay it on 11/11. He said that would be ok. DirecTV took the money out of my account today, 11/9, two days prior to the agreement. I called and spoke with a Mgr and he said there was nothing they could do. So they do not hold to their agreements with customers.

I have been with DirecTV for about three and a half months now.

First, we were coming from Dish where we had a DVR that ran all receivers in the home 100%. So of course going to DirecTV's Whole Home service would be at least good but, since they make it an advertising point, it'd probably be even better. What they "mean" when they say "whole" home is that you can perform "some" of the features from your whole home. Some is not whole. I learned that in kindergarten. Yay me. Want to see what you have scheduled to record on your second receiver? Too bad, you have to use the TV in the other room of your whole home. Upon calling them on this false advertising, they said, and I quote, "We are not Dish Network. " Indeed they are not.

Second. I was enticed to join DirecTV in part by their three months of free premium channels. I have no intention of paying for premium channels as I mostly only watch 4 or 5 of the good channels. But I'm fine with some freebies for becoming a new customer.

Well, fast forward about four months from sign-up and I see my monthly bill (which is automatically taken out of my bank) almost double. Upon calling DirecTV, I am informed that when I signed up I was read a disclosure (i.e. the small print) that said I would have to call them to cancel the free premiums or I would automatically be billed for them. In other words, I would be billed for something that was given to me for free as an incentive to join. Well, shame on me for not setting reminders and marking the days off of the calendar, that is my mistake. And of course, DirecTV capitalized on that mistake. Upon calling them on it and politely yet sternly explaining how while they're correct they're still in the wrong, they took the high road and credited me almost half of the extra I paid over three months.

I want out of my contract but they have enough fine print that I'm locked in for the next year and a half or so. I told the guy on the phone that I will tell ten people about my experience with them. I'll count this as 1.

I was told when I signed up I would be getting Premier Pkg, Whole House DVR, VOD, 5 HD Boxes, 3mos free Movie Channels, Sunday Football Pkg. I received an email confirmation stating 1 HD-DVR & 4 standard boxes. I thought the HD-DVR box was the main & did the recording & the standard boxes would be able to pick the DVR service from them & the VOD. Wrong!

When I couldn't get my VOD & DVR features to work, I called and was informed that I don't have the Whole House DVR and I only ordered standard service. When I complained for over an hour to a supervisor, I was told since my service was activated, I am no longer a new customer and that I could pay to have my service upgraded to whole house DVR for a whopping $300.00. They now want me to pay for what they originally offered me. I don't think so. Cancelling! I called to cancel and they are down for maintenance until 6am.

We were happy customers of DirecTV for over 4 years. We moved to a home where there were too many trees and we were told by 3 installers that there was no line of sight. We cancelled our service with them and we went with a regular cable provider. It surprised us when we got an early cancellation charge directly taken from our bank account. We were customers for 4 years, so it didn't make any sense. When we inquired, we were told that it was because we signed up for their new HD service and so our contract started over at that point. We had to pay a $350 early cancellation fee and return the high-dollar HD boxes that we purchased at Best Buy. They told us that we didn't actually purchase them, but we just purchased the right to use their boxes and we had to return them, all four of them.

I complained and said that we would return the boxes but we should not have to pay an early cancellation fee when we didn't cancel their service, but instead, they quit servicing us because we moved to a place where they couldn't service us. So, to thank me for bringing this to their attention, they removed a second early cancellation fee from our bank account. This time, we filed fraudulent charges with our bank and we got our money back, all $700. You would think that it was over. Nope. We were told that they would just re-issue the charges so we had to close that bank account and open a new one. What a pain. But we did just that.

We were feeling pretty good until the next thing you know, we had a ding against our credit report. Yep, those beepity beep beeps are now going after us by fraudulently saying that we owe them money when we do not. If anything, we feel that they owe us money by now after all this damage that they have caused. We have been fighting them for over 3 years now and they are still trying to collect on bogus charges. I even have saved voice messages from them saying that they cannot service us and they just don't care. I quit calling to complain because I didn't want them to keep adding early cancellation fees to us. This company needs to be charged with racketeering.

I recently moved to a different city and had to cancel my cable TV service. I called Directv as a new customer to set up service with them. I paid a $40 "installation charge" over the phone, via my debit card. On the day of installation, the installer cancelled. I rescheduled, and he didn't show up. I called customer service and cancelled everything. I was told that a check for the $40 installation fee would be sent to me immediately. After waiting 2 weeks for the check, I called customer service again and was transferred numerous times to different people and departments. I was finally told that my account was "lost" or "not showing up" and I wouldn't be getting my money back.

I received by mail a "Final Notification," dated October 10, that my DirecTV was soon making my two dishes and receivers obsolete, that the company needed to come replace them at no charge, before December 14. I called and set up an appointment for October 28, between noon and 4:00 p.m. This required either my wife or I to take off work half a day in order to meet the technician at our home and let him inside to do the work. At 3:00 p.m. on that day, he called to say he would be here "in a few minutes." He never arrived, and did not call back. Half a day off work, wasted.

We were not happy, but called and set up another appointment. This one for November 3, between 2:00 and 4:00 p.m. This required our explaining our schedule and confirming this appointment to no less than eight different people via their phone calls to us. One of these representatives told my wife that she would have to call the technician directly herself. This DTV representative was so rude that she had normally well composed my wife in tears, ready to tell DirecTV to come remove any trace of their equipment. Finally, my wife spoke to another representative who seemed to understand. We decided to give them another chance, thereby committing to taking another half-day off of work in order to be home when the technician arrived.

Fast forward to Nov. 3. At 2:00, the technician called to say he would arrive by 2:30. He didn't. He called again at 4:00 to say he would be here before 5:00. He wasn't. At 6:00, I called DirecTV's number to notify them of the situation. I spoke to Linda, who politely checked. She said that the technician was "on site. "He wasn't. She insisted that he was. When I asked to speak to a Supervisor, our telephone connection was somehow cut off. On her end.

I called back, this time speaking to Xavier, who was very polite. He checked, and again said that the technician was "on site. " He still wasn't. I again asked to speak to a Supervisor. I was asked to "hold." While holding, the technician finally arrived, at 6:33 p.m. (Sundown was officially at 6:38). My wife and I had a 7:00 p.m. appointment, so I politely sent him on his way. After holding for nearly ten minutes, I was allowed to talk with Supervisor Tom. He was most apologetic and understanding.

I asked Tom to relay our 2-Part complaint to the highest possible DirecTV decision makers. Part 1 concerns the technician who does not keep appointments, causing a major inconvenience. Part 2 concerns the fact that no other business with whom we deal makes changes on their end that requires that my wife or I take off work three (yes, we rescheduled one last time) half-days, and can only give us only a 4-hour window during which a technician might arrive. Or not...

I understand emergencies, but even a busy brain surgeon can be more precise with his/her appointments than that! So can an attorney, a banker, a trash collector or anyone else. Yes, I am probably crazy for giving them yet another chance. I would not have, had we not been satisfied DirecTV customers for at least a dozen years. At this moment, however, we are seriously considering removing DirecTV, and all TVs, from our home. Will the technician ever arrive to actually do the work that DirecTV says must be done? Who knows? So far, he has two no-show strikes.

I have been a long standing customer with this company for more then 10 years. I have always owned my equipment and I recently found out they have been since January of 2009 charging me about $6.00 monthly for leasing that of which I own!

After speaking to upwards of eight different CSR agents and a few of the supervisors. I was also hung up on, put back in the queue and finally transferred to a person who only identified herself as floor supervisor man. She tried to convince me that I did not own my receivers and that the charges were valid. When I pointed out the facts and how I knew I owned all my receivers, she then changed her story and said that the fees were leased fees that I pay for Direct TV service. How is this possible? They even sent me a bill for $45.00, saying I owed them for a standard receiver.

We had been DirecTV customers for a long time. We are military and had to move twice on military orders. When I called to have them move our service (as advertised for free), they said that they will only move you once in a 12-month period for free. So, we would be charged. I told them to cancel our service. After an hour on the phone, they refused to cancel it. Yes, they refused! Finally after my husband called them, they finally cancelled it. Then, they sent the boxes to return the equipment to the wrong address twice. After all this, they began the harassing phone calls. They called my husband 5 times in one day. They would say things like, "We will waive the installation fee, so when can we set up your installation?" My husband told them to quit calling and that he had made his decision that we would never do business with DirecTV again.

So here we are 2 months later and I got a bill in the mail for $54.95 for a PPV fight we ordered two years ago. Since we were signed up for automatic bill pay, there is no way we did not already pay for it. The lady said we ordered it through some access card on the box and that they could not assess the charges until they received the equipment. This is not possible because we were never able to order PPV through the box. We always had to go online to order it. After all this, they will not take away the charges. I have a friend who was double charged and charged for things they didn't even order. DirecTV is fraudulent and I would love to be part of a lawsuit. They are not only charging for services not rendered but also harassing us, trying to get us to join back up with them.

I saw on my checking account a recurring charge from DirecTV. I did not set this up so I called. The agent said this was an error on their part. It happened when I added a box in my house and somehow my account (and many others) was in error setup for a direct bill pay through a recurring charge. I tried to cancel this and get my refund since I had already sent my payment for this month and they had already posted. He said they would review the account and it would be 30 days before I get my refund. I escalated the situation.

He said he could maybe get it sent back via check after the account was reviewed in 10 days. This is crazy since they just took my payment (admittedly their error) and he could not get the payment back any earlier. Finally, this agent said it could go back to the card but I wanted it sooner than 10 plus days. I escalated again to a supervisor. It took an hour to get a supervisor on the phone (Erica). And she had worse customer service skills than the previous agent. She argued that they could send back to the card, even after I was already promised it would. They are making errors (known errors) and they are not willing to make it right with the customers.

I ordered their advertised NFL package that was supposed to be for $56.99 monthly out the door, which of course ended up being more after all was said and done. I tried to call customer service who just said, "You are getting all of your credits." Then, I asked to speak to a supervisor who didn't come on to the phone. I had to call back to get a supervisor who did nothing. You can't even cancel service because they will charge you $450.00.

Okay, so I just signed up for DirecTV and this is my second month now. My bill went from $85 to $160 and they are saying that I had purchased 4 PPV adult videos. First of all, I have never done such and there is no record on all three of my boxes in my house. They replied that it was phone ordered and it is still valid and will apply to my account. Because my new account hasn't been set up with a password yet, basically, you just need basic information to order off my account as you please. I had also read that the guy who installs your DirecTV could just make a copy of your satellite card and use it on any receiver and already has a copy of your information.

My wife ended up calling for the fourth time and no matter what was said to them, they would always reply with the same answer, "It's valid, we can't do anything." They had also said that I have to "email" anyone higher up, like management. Well, an email was sent and it promised that I will get a reply within 24 hours--wrong. I never received any response.

I have copies of all my phone calls and can prove that I never phone ordered from them. However, they still reply with, "nothing can be done about it," I have read about this happening to hundreds of people with the same issue. But that's not it. I sat on the phone for two hours getting my rebate filled out and have two confirmation numbers, yet they tell me that I have never filled one out and will continue to charge the $85 instead of the contracted $45 a month.

All they told me about that is, "Well, fill out another one." I told them that I have two confirmation numbers proving that I already did but they are like robots and say the same thing. They do not care one bit about anyone and they try to steal your money! I have only been with them two months and I am already so worried after reading 10,000 complaints about money issues, and the $500 cancellation fee. These people need what's coming to them--pay us hardworking people back for their fraudulent charges!

I was lied to so I would sign up and told I had 90 days to cancel. When I tried to cancel they said you only get 24 hours to cancel and they were sorry I was misinformed, but still had to pay $450 dollars. I had the service less then 30 days when I called the 1st time and again yesterday and today which is just over 30 days.

DirecTV is the worst company ever. Their customer service department is horrible. They don't know what they are doing; they transfer you a thousand times. This has been the most annoying, frustrating experience of my life. Don't use DirecTV ever!

I recently hooked up with DirecTV. When I called, I specifically asked if they had FX and Fox channels. They said yes. Now they are suspending these channels and want to charge me early cancellation fees. This is absurd. These are channels that all other companies have.

I referred my sister, got her to join and lo and behold they had excuses flying out their ** about why we couldn't get the discounts. I am so sick of places ripping us off our hard earned money. We spend for their ** and then they ** us more. Do people not have any morals anymore? Any idea what it means to keep your word, honor your commitments?

DirecTV is about to breach their contract with millions of consumer by removing Fox Stations from their lineup. I signed up with DirecTV because they offered these channels and if they breach their contract, I demand a decrease in my rate or I will find another provider.

I have been so unhappy since we got them. You never have TV when it snows or rains. When they claimed that it rarely happens, it's not true. They even moved my dish then told me I would have to pay for it, when they should have known what they were doing the first time!

The bill keeps going up and up! Now they are taking channels away as of Nov.1 but will not let me out of my contract. I am so tired of them taking advantage of the consumer. Please help me get out of this contract. This is not what I signed up for. I need to be free to take my business else where.There are so many unhappy people with this company at this point. I feel by suspending/taking away channels and price increases they are in breach of contract! Thank you. Dina I will also be contacting the D.P.U.C. on this matter.

I called a sales representative and was told a special offer was available for new customers. She told me if I signed up with their 24-month contract, I'll be able to get choice of Xtra package channels for $34.99 for 24 months. I signed up. Right before the end of the phone call, I asked once more about the package deal and the terms/conditions. She verified, $34.99 for 24 months. To do this, I would have to sign up for the rebate they will send me. She also told me I had 21 days to decide to cancel my services with DirecTV at no cost or fees/penalties!

Thirty-six hours after installation, I get a bill stating I owe $65.99. I called up an agent and he told me I was supposed to go to their website and look for the rebate and sign up through the website! Then I asked if I could cancel. He then told me according to my state law, I have 15 days to decide on canceling, not 21! He also told me the rebate only qualifies for 12 months at $34.99. Afterwards it would cost me $65.99, unless they had another rebate available at the time. I told him I would think about it.

I called up their competitor, Dish Network, which according to them sucks, but I found out they had better prices. I called back and got another agent. This time, she told me I only had 24-hour window to cancel my services after installation date/time. Then I was told I have to pay $20 a month cancellation fee, which I am aware of. So I got three different answers. **! This is horrible practice. Are they trained to lie? Worst customer service I have ever been through. Dish Network has way better prices. Lost almost $200 going with DirecTV.

I have been a DirecTV customer, either in business or personal, for many, many years. I recently closed a business and had several DVRs I wanted to transfer to my personal account. Of course the answer is no! Why? I bought the DVRs and paid for them to be activated for years. Why can't I use them on my personal account? So I got a friend of mine to give me a brand new receiver he got from DirecTV rewards (when they still offered nice things to customers), and I tried to activate it, and they said no again because they couldn't locate "where it came from." Why does it matter, if you are using one of their boxes and paying them for their service? Why do they care? They are getting paid. I guess they want to make money on new equipment sales? How can I go to Best Buy and purchase one of their receivers and then all of a sudden be "leasing" said receiver? If I had not activated it and thrown it in the trash, would they have called me and asked for it back? I think not. This is a terrible business practice.

I called DirecTV's 1-800 number for support because it was cloudy and I was losing a lot of channels reception. After I set up an appointment with a technician to come and check my dish, the DirecTV lady told me I was eligible for a free HD DVR if I upgrade. I took the offer , but what she never told me was that I was going to extend my contract for another 24 months.

Had she told me that upfront, i wouldn't take that offer. I was 3 months out of contract already, they are now threatening me. They are cheaters. Now they are charging me $ 400.00 to disconnect . People, be careful, with DirecTV. Pay attention when you talk to them on the phone, and make sure they speak English fluently that you can understand.

I was happy with my DirecTV service until I was notified of losing some of my favorite channels, plus a few others. I would have loved to know this before I went with DirecTV from Comcast. Now, I am under a contract with channels I am not even fond of and not able to watch my shows. Why pay for DirecTV when I am not getting the channels I watch anymore? If I knew this news ahead of time, I would have never went with DirecTV. I am very unhappy with this company as I am sure a lot of customers will be. Not only will they lose business, they will lose respect. DirecTV is a joke and a waste of money! Is there something we can do?

My bedroom only gets 1 channel recording at a time. I will change to dish if I lose FX and my show "Sons of Anarchy".

We decided to cancel our subscription with them because we could no longer afford it. We had a little around 270 left to pay off. We were planning on paying it off a little every month. Then one day, we noticed that they had used information from a previous payment we made and pulled it all from our account without our authorization. We were never a part of an auto pay agreement.

This caused a lot of hardship for us as mentioned above. Like a lot of people, we live paycheck to paycheck and with the overdraft fees, it cleared our account. Leaving us to scramble for a way to pay for gas and food for our family of 6 for the next week.

I called to cancel my DTV because I am moving to an apartment complex. The customer service guy said that I couldn't cancel since that it is the law that the apartment complex owners have to allow DTV. Otherwise, they will charge me $400 + and just take the money out of my credit card account. This is stealing as far as I'm concerned. To use my credit card in an unauthorized manner is illegal. He continued to threaten me and finally I hung up on the pushy guy. I already filed a report with the FCC, and will write this everywhere I can. This isn't business. This is extortion!

My husband has been a DirecTV subscriber long before we were married. Overall, he has been a customer for more than 8 years. We finally got tired of constantly losing the picture and canceled our service. Our contract has long been expired, so there was no cancellation charge. The final balance was paid in full, the day the bill was received. Yesterday, I received an email indicating that we had a past due balance. When I called inquiring about it, I was told that when they received the receivers back, they realized that there were Pay Per View charges from 2005, 2007, and 2008 that they neglected to charge us for.

As a result, I am now nearly being forced to pay this charge of $196 without a bill to go on. Additionally, they reserve the right to charge the last credit card on file with them, so they may end up getting this money they say we owe, and we are left holding the bag. I told the woman that I refuse to pay for something without an itemized statement indicating exact dates, times, names, etc. She says she was mailing it to me. I am at a complete loss here and going to file a complaint with the BBB and Federal Trade Commission. Aren't there statutes of limitations on things? This is absurd!

I had DirectTV installed 10/5/11 and it went okay. However, the Whole House DVR concept was sold to me and it was misleading. The sales rep said you can record on the DVR and watch it in the next room, etc. What they don't tell you is that if someone in the other room (den) records a program while you are recording a program (Family Room), no one can watch any other channel! We missed a World Series game because the stupid DVR was recording the girls Glee and an old episode of Grey's Anatomy! So I sent an email to DirectTV on Day 13 of my service requesting a DVR upgrade for the Den. I was told to call back the next day, which I did. They said that since I had the service for 14 days, I would have to pay $200 for the upgrade!

If I had done it the day before, it would have been included in my contract plus the extra $10/ month. The CSR in the call center would not upgrade, even though he knew about the request from the day before but said his hands were tied. I asked for a Supervisor. 14 minutes later, enter the Supervisor, Jamie, who was even more obstinate. Her lack of customer service skills really goaded me. When she said it would cost $400 to cancel the contract, that took me over the top and I disconnected the call, rather than tell her where to put my dish. I woke up the next morning and the service was off. I called the 800 number and they said that it had been cancelled! They cancelled the service and they still want me to pay a cancellation fee! Thankfully, I had misplaced my credit card that they were using and I had called the bank to request a new account number, else wise they would have slapped the fee on the card ASAP and I would have had to hassle with the bank to reverse the charges! Still have their dish, DVR and extra HD receiver. We are expecting 12" of snow tonight. Maybe I should put their equipment out on the porch.

These guys cheated my 90-year-old mother out of over $400. First, they told us that we could hook up her satellite TiVo, which worked at her house before she moved in with us. Of course, it would not work since they do not provide support to TiVo any longer. So, we bought a new DirecTV receiver and hooked that up. All of this was with many calls to the service center to work it all out. We added her to our service and canceled the TiVo service which never worked. They continued to bill her for the TiVo service until I noticed a bill from them to her. When I called to cancel again, the representative said that it showed we tried to cancel in February and she would get a refund of the double billing. I called again yesterday and got a manager named Israel ** in Texas. He said that they would not refund the double billing, and if we wanted money back, we should go after my brother who called to activate the TiVo unit after the customer service folks told him that it would work. This is outright theft. When I asked to talk to his manager, he told me he had other responsibilities and did not take calls. I am outraged.

We recently moved from a house to an apartment and we do not have access to have a dish pointed toward the sky for a signal. The complex we live in does not allow drilling into the stucco and the DirecTV tech is the only way we can get service. So they were supposed to cancel our service for no charge. My husband called DirecTV and they said it was going to be $400 to cancel because the technician did not put in the cancellation correctly into the system. Every time we call, we are on hold 40 plus minutes for a supervisor and we never get connected. We always end up getting hung up on, and today they withdrew $160 plus out of our bank account. $99 of this was a connection charge. We have not had DirecTV in over a month in our house. They did not connect anything because they couldn't! I didn't want to cancel their service, I had no choice. We now have cable service, but we are still being charged for DirecTV. I plan on taking this everywhere possible until a supervisor actually does something for their lack of service. When I gave them the technician's name and cell phone number, they told me they cannot call the tech. So when I called he barely speaks English and claims he doesn't remember how he put it in the system.

I plan on contacting my bank to dispute the charges. I am writing to the BBB Attorney General's office, posting it to as many outlets as I can to let other consumers know how frustrating it is to have to deal with DirecTV when you can no longer have their service. I loved the service when I was able to have it, but now that I have to cancel, I just keep getting the runaround and no one understands English all of sudden. Their lack of management involvement is ridiculous.

I was a Direct TV customer for many years. I moved from my rental house because the property owners were tearing the house down for a new development. I called Direct TV to ask what I should do about my account. They told me to keep the equipment and when I moved to my new location, they would come and install it for free.

I went out of town for a period of time and when I came back I called them to see if it could be hooked up as an extra unit because I was going to be living with my daughter for a while. They said my unit could not be attached to the already outstanding service my daughter had. They said I must return the units and I gave them the address and they sent me the return boxes.

From that call, I started receiving an invoice for the service being turned on again at my old house, which had been torn down months prior. I called multiple times to explain and they said I had a window of time to reinstall which nobody told me originally. I explained that I was not told I had a time restriction. Every time I called, I asked to speak with a supervisor and was passed off to another agent not a supervisor. I have been contacted by three different collection agencies and when I say "would you pay for service for a house that no longer exists," I never hear from them again. I had to file bankruptcy in January 2009. I did not include them because I did not think there was any problem. I am now obviously working very hard to reestablish my credit and this $100 + is looming out as a bad debt. I wrote a letter in 2010 and never received a response. It is a matter of principle more than the dollars owed.

I worked at a call center, Convergys, handling inbound calls from DirecTV customers. These complaints are 100% accurate. I believe the problem lies in the call center itself. However, DirecTV can't possibly be ignorant to these happenings. Even though call center agents get six weeks of training, it is not sufficient. Once the agent is on the call center floor, they are pretty much on their own except for constant monitoring of calls for errors to give red flags to employees. Two red flags result in termination. Customer service is not the main concern of the call center. The goal is sales, premium channels, upgraded equipment to lock into 2-year commitment, etc. The company is greedy. I'm not sure if the greed is more from Convergys or DirecTV. It is a horrible place to try to make a living.

I was happy with my DirecTV service until I was notified of losing one of my favorite channels plus a few others. And I only learned of this news from a prompt scrolling at the bottom of the TV while watching a movie. Is this good customer service? I would have loved to know this before I went with DirecTV from Comcast. Now I am under a contract with channels I am not even fond of and not able to watch my shows. Why pay for cable when I am not getting the channels I watch anymore. If I knew this news ahead of time, I would have never went with DirecTV. I am very unhappy with this company as I am sure a lot of customers will be. Not only will they lose business, they will lose respect. DirecTV is a joke and a waste of money!

Generally, I will drop you like a bad marriage and I hope others follow and your ** go bankrupt and then out of business.

I have been on hold for 56 minutes so far. I was told that I would be speaking with a supervisor about 17 minutes ago. They have constantly been putting me on hold with loud music sometimes playing.

The first customer service representative that I spoke with was unhelpful and tried to tell me that I had to pay towards my bill which is not due yet. He said that they could not restore my service until this was done. He said that they had no control over this which is a complete lie. I have been told this kind of thing by them several months ago, but since then, I have not been given any trouble. Now, suddenly, they are trying to give me the same lies. Not only are they now being unhelpful but they have left me on hold for almost an hour now. I am writing this while still on hold.

I am not happy with DirectTV. They are rude and sound like they are trying to make extra money off their customers. This company is criminal. I have no trouble with Verizon or Reliant, but DirectTV needs to be investigated. They are trying to rip people off. Now they just hung up on me. This is the worst I have been treated ever by a company and I pay them for cable. This is disgusting.

I have been with DirecTV for 4 years. Now, I am being told that they may drop KHOU-TV. That is the main channel my family and I watch. Please do not let that happen. I know that this is a money problem between the two companies (Belo and Direct TV). But we feel that should and can be worked out.

I had several times before installation of DirecTV to get monthly cost and company refused to give any monetary amounts for service or billing. My son-in-law and I agreed for DirecTV service to be transferred from one house to another. Service was installed on 10-5-11--poorly installed. Two guys came to house and had no ID but did have DirecTV polo shirts on.

While installing the system, they broke one (1) older TV (I believe by leaving TV cabinet door open and TV falling on floor); in saturated plant beds and dragged mud, dirt, and mulch throughout the house; no clean up (boxes, cables endings, wiring couplings, etc. ) was done as company stipulated. They installed satellite dish in three (3) different spots on roof, leaving holes open to weather conditions with no repair, drilled holes in vinyl siding and clipped cable wires from roof to ground, pulled away vinyl siding from house and windows, revamped my wiring inside our whole house network system box then spliced other electrical wires. The list goes on.

I received a call on 10-15-11 at 4:25 p.m. from an automated service for DirecTV that stated, "Please call DirecTV as you have an outstanding balance." I called the number provided and the representative stated, "You had five (5) days to pay $512.08 and no payment arrangements were going to be made. Pay up or loss service." I informed representative that the service was off from 9-8-11 to 10-5-11 and I don't believe that they can charge you for service not received. How can bill be so expensive when we only had service for 10 days? The woman stated, "We can charge you and you must pay up and pay up now." I advised this woman that "I don't make that kind of money in five (5) days so she transferred me to a gentleman in finance department, who stated, "Pay up or lose service. You have five (5) days to pay."

I attempted to call back several times to discuss the situation, but to no avail. Representatives are very rude. Company wants you to buy equipment then lease it to you for more money with extra fees and taxes on your equipment. This practice should be against the law.

I have been with Direct TV for years with a TiVo. I was off contract since I had been there so long. Last spring, I had problems with the receiver and they told me that I needed a new receiver, and they brought it over. When I asked why it was no longer TiVo, they told me that TiVo had gone out of business, and I had to sign a 2-year contract.

Now this receiver always shuts off when I try to delete something and takes 15 to 30 minutes to connect again. I have called and called and they just say, "well, it may be the software or maybe not. If we send a new receiver (which they say I have to pay for) it may also have the same glitch." What kind of quality control is that? I'm upset that before I got the new receiver, if I had known TiVo had split off from them, I wouldn't have looked into signing with them.

On October 13, 2011 I had enough of my picture constantly going out due to the rain. I had just finished trying to watch a show I had recorded from the night before only to find that over 20 minutes of the show didn't record due to the rain the night before. The 5 days before this it had been raining quite a bit and during that time I had no picture regularly, there were periods where my picture was out for 2-4 hours at a time. Living in Florida during the summer it rains a lot, and I had the same thing throughout the summer.

UFC pay per views that I spent $50 dollars a piece on with a house full of friends ready to watch the fights only to have the picture go out for half of them including the final two rounds of a championship fight. Needless to say after one of my favorite shows not recording I was at the end of my rope. I called in to cancel my service, I have had it. I called the 1-800-DIRECTV phone number and after telling the automated system I was calling to cancel I was put through to Oscar in the retention department.

I told Oscar my problems and frustrations and he began offering me things to try to keep my business. I kept telling him I wasn't interested and that what he was offering me just wasn't enough to deal with not having a picture half of the time. He first presented me with a $50 credit off my bill for the month, then a Showtime free for 12 months on top of the $50 credit, third was an additional $10 off my bill per month for 12 months on top of the other things, all of which I said no to. His next offer was to add the NFL Sunday Ticket for free to my account on top of the other offers, to this I decided that may be worth staying for so I told him OK and told him I wanted a technician to come out and check my dish. We set up a date and time for the technician to come out, Oscar gave me a confirmation number and another phone number of 1-888-355-7530. After putting me on hold for a couple of minutes we were done and I was happy.

About 6 hours later when I got home I decided to check out what was on Showtime only to find that I wasn't getting the channels. So I once again called DirecTv. This time I spoke to Melinda, she pulled up my account and told me that there were no notes on my account, that nothing had been done, and that the system showed that I have not called in since February. I told her about the entire conversation earlier with Oscar, and all the things that I had been promised all of which I had written down. She put me on hold for several minutes and came back only to tell me that all of the things that were promised to me to keep my business could not be honored and that the only thing she could do was give me Showtime free for 3 months.

I was furious. I've been a loyal customer with DirecTv for years, stayed with them even after years of frustration of my picture going out, only to be told that everything that was promised to me I could not get. I spent close to a half hour of my day on the phone with Oscar for nothing, and I spent over a half hour on the phone with Melinda dealing with this. I asked her about the fact that the system told me the conversations were being recorded and that I wanted the conversation to be pulled up. Her response was that's for training and that's not possible. Then she told me the only other thing she could do was offer me the NFL Sunday Ticket at half price! I told her absolutely not, that DirecTv was not getting another dime out of me, I should be getting money from them for the horrible service and frustration Ive had to go through.

Melinda's attitude was one that I really couldn't believe, it was one of just not caring at all, like she didn't care if I stayed with DirecTv or not, like my business was nothing to the company. I told Melinda that I wasn't even going to bother trying to talk to a supervisor and that I'd be calling Comcast and once I had a date scheduled for the cable to be hooked up I'd call back and cancel service with DirecTv, and she very easily let me off the phone.

I want you - DirecTv to know that I intend on complaining to every single agency, website and forum that I can possibly find. I'm going to let everyone know exactly what kind of service you provide and the dirty tactics you employ to try and keep customers. I also plan on letting all of my customers my company deals with know about your company. You see in owning a, let's just say technology based company, my employees see a lot of customers every day, often times customers will ask us what's the best computer we recommend or TV and very often we are asked about cable and satellite providers and before we would always recommend DirecTv. You can bet that will never happen again.

This issue with me will ultimately cost your company tens of thousands of dollars if not more, you're not just losing one customer. To be promised something and only to be told you can't have it is ridiculous. Your reliability percentages are lies, fabricated to earn you business from your competitors. You can still do the right thing, but by my experience with your company to this point, I'm sure I'll never hear a thing from you. Maybe I'll be proven wrong.

Well I am extremely mad at DirecTV. I been with them for five months and well, let's just say that before the 90 days were over, I was supposed to call for my rebate of $25 a month and well I did.

From what was said, my rebate would be processed any time between 6-8 weeks, so I called on June 21 for my rebate. It's now October and I am still being charged $80. Really? So the last 2-3 months I been calling to see why. The first time they said it was because it still had not been processed; the second time, they said something about my rebate had not gone through so they were going to fix the problem. They said it wasn't my fault, that something about the system so by Sept. 18, when they took money out of the bank, it should have been fixed. Well, it wasn't, so I get my bill for this month and it still hasn't.

So I called today and they said they can't do nothing cause the system can't process because the 90 days are over. I told them that's not my problem. They didn't help me at all so I asked myself why do they say they record the calls every time you call? I asked them the same question and all they said was like, "Yes, it showed you called about the rebate". So then why don't they do something? I guess they lied to me when they offered me that deal. Now if I don't want to be with them no more, I have to pay $300 because of the one-year agreement we had decided when I called them out of nowhere it jumped to a two-year contract. Really? So I left Dish thinking I was going to save money and it was all wrong. Dish even offered me more.

The advertisement says that with NFL Ticket, you can "Watch every game every Sunday". This is just not possible. Games played at the same time are not rebroadcasted at a later time. It is not possible to watch more than one game at 1PM. Also the advertisement that says, "Watch every touchdown". This may be on a sports network after the game is over.

I've been a customer since 1994, and I paid $1500.00 for two original receivers and dish the first year it was available. Six years ago, a salesman at Best Buy told me that if I upgraded to the new HDTV box, it would give me local channels from the old antenna I still use in HDTV, so I bought it. I then had DirecTV installer come out, but he told me I had too many trees around the house so I couldn't get HDTV service. I was disappointed but still had my off-air channels in HD.

About two weeks went by, and my local channels disappeared. So I called customer service. They told me to send it in and they would replace my defective receiver. When I received the replacement receiver, it was a much larger, older model than the one I bought. But I had local channels again. The day I hooked it up, it downloaded a software upgrade, and I lost the local channels.

I again called customer service, and then they said that in order for me to get the off-air channels in HD, I would have to upgrade to their HD package. Foul. The off-air channels are free in HD, but I would have to pay DirecTV just to route those signals through their box.

Today, I cancelled my service and was told that the receiver they sent me, even though there was nothing wrong with the one I had bought and sent to them, was in fact a leased receiver. So now, I have to mail it back to them. They have been charging me $5.00-6.00 a month for this. Now even though they have the one I bought, I have to send it back to them or they will charge me.

DirecTV has gotten too big, and I am happy to no longer give them any money. They are just ripping their customers off!

I received my Aug. 2011 bill. Wow! I called and talked with Cindy, and she said she would handle and reduce the bill to $39.99 + tax for a monthly total of $42.49. She told me to mail a payment of $51.54. I did. I received my Sept. bill, and wow, it went to $68.52. I called and talked with Keyia who referred me to Linda in promotions. Linda told me to mail $53.57 and that going forward, my bill would be $42.49. I spent 21 minutes on my cell phone trying to resolve this in September.

I received my bill today, and it's $47.80. I explained that I only use the service 1 or 2 times a month at the ranch 2 1/2 hours away from my home. I promise as soon as my contract expires, I will unplug DirecTV and never recommend or use it again.

When I first signed up for DTV, the promotion was $26 a month off for 12 months. Every month for 3 months, I called to get my credit. The customer service representatives all have the same script of course - "We are working on it. I will escalate your problem." After 3 months, they finally started giving me my promotional discount.

Another promotion they have on TV was $100 for every customer that you get signed up for DTV. Well, they don't tell you it's $10 per month per person up to $100.00 per person. It has been 90 days. I received a thank you email from DTV, and now, they don't have any information on it, and in order to send in the person's name, address, and phone number, they will look into it. Number one? They obviously don't recognize customers like me who don't think they are number one.

I began service with DirecTV in August of 2010 as part of a bundling service through AT&T. We upgraded to HD in May 2011, which only added $5 to our bill, making it roughly $50. Come August of 2011, we were charged $90 and we were told that we were receiving a promotional trial period. I called to cancel and I was told that I owed them $400 for early termination for the contract. As far as I understand it, a contract is an agreement on terms and if one party changes the terms, the other party needs to agree to those new terms. I never agreed to pay $90 a month for TV, thus the reason for cancelling. I was told that there was no way to waive the cancellation fee. After reading about it online, it looks as if I will be charged even if I do not agree to pay the fee. This company has been incredibly unethical and it really needs to be investigated.

Can I give a lower score? The baseball playoff game between Texas and Detroit went into overtime and we got the bouncing DirecTV logo. I called DirecTV and I finally got a live voice who tried to sell us something for being "loyal subscribers". I will be talking to our neighbors (who are having the same problem) tomorrow about a mass exodus to another service. This sucks.

I purchased my own equipment. But now, they say that I am under a new two-year contract. I was never told about this injustice.

Negative. DirecTV NFL package mobile is too glitchy. It doesn't work well on my iPad with the application. It is also troublesome on my android. The availability of highlights is nonexistent. Never buy again. Also, the customer service opportunity on the website is a joke. As a heavy user, I want DirecTV to know how unhappy I am.

I have to say that I'm very disappointed with DirecTV. On my first set up, I was giving an older DVR and was told by the person that installed my units that I had better get the protection plan, which I did. After just a few months, I started having issues with that DVR, but every time I called, I was just told to reset it, which didn't resolve anything. So I started e-mailing and calling them, complaining to high heaven.

After a few months, they replace my DVR with a one that works even worse, what's up with that? But after a year I was surprised to see how high my bill has jumped up. Their telling me that 1/3 of the bill is for fees and taxes. Maybe that wouldn't be so bad if they would honor the protection plan, which I'm still paying for each and every month.

I canceled my service after a year and a half because every month, my bill was higher and higher and every single time I would call, there was nothing that can be done, so I wasted my time calling and nothing was changed. I canceled because I was tired of paying so much for cable, so I decided my life would just be better with no cable as I could not pay these high amounts for cable.

I had a cancellation fee of $160 plus my past bill of $150. There was a balance of $330. I paid $50 which left me with a balance of $287. I was going to pay for the first half when I got paid on October 7 and then the other half on the next time I got paid. The due date was 10-10.

On 10-6, my father's credit card was charged $338 when his credit card was only used a couple of times to pay the bill online. First, there was no authorization for this to be charged, and secondly, they now want to charge me a UFC fight which they say I ordered on May 2010 and that I never paid for. As I have no proof of my statements, I don't remember if I ordered this fight, and if I did, I thought it would have been charged the month after, but after a year and a half, they want to charge me a fight which I don't even remember watching because it was so long ago.

This is ridiculous and disgusting to know. Then, they tell me that they can return these fees if I connect my service once again with DirecTV. What kind of company is this? If I don't get DirecTV again, I have to pay this ridiculous fee for a fight from a year ago and my father's account has been charged with no authorization. If I do get the service back, they will return the money in the card. I am disgusted and so angry about the service I have received from DirecTV.

I was in the process of moving. I called my light and/or gas utility company(s) to transfer service. I was offered by them offers that provide services in my new area. One of the offers was DirecTV and their forty something dollar amount plan with free setup and installation, including three free months of all premium channels. I was told by my utility(s) provider that someone from DirecTV will contact me, which they did maybe the same day. DirecTV offered me the same deal that the guy from the utility company offered. I don't remember a contract being brought up, until I wanted to cancel service because I was being charged for two HD receivers. And I don't have compatible televisions to receive HD. I was told I would have to pay full price for both receivers in the amount of over two hundred dollars each. If I canceled my contract that I never signed, I would have to pay over two hundred dollars. DirecTV is a rip off. They should be stopped.

I have had DirecTV for about 14 years. I have a high-def DVR to record programs. For that I have to pay extra monthly fees, and I pay extra for insurance/technical support for the DVR. The whole point of having a DVR is so that I always have a collection of programs recorded on that device so I can watch them whenever I want.

Tonight, while I was watching TV, some component in the DVR literally caught fire and toxic blank smoke poured out of the box. After I unplugged it and carried it outside, I called DirecTV Technical Support. I was told that they would send a replacement, but that I would lose all of the hundreds of hours of programs stored on the hard drive of the recorder. I asked if they could put the existing drive into a new unit, and they said that that was impossible because the movie studios would not allow that due to piracy concerns. Of course, DirecTV could simply repair the unit - replace the burned-out component and leave the hard drive intact. But that would cost more money, so they'll just ship me out a new empty one.

They also do not provide any way for customers to backup their programs, even though there are ways to do that which would not violate copyright laws since the backups could be made to only work in a customer's own DVR. Again, I'm sure that's too costly for DirecTV.

When I complained to Tech Support that I was never warned that this could happen, the rep said, "What's the big deal? It's just TV".

I called because DirecTV had taken $40.82 out of my bank account via my debit card that they had on file from me. I was using it to pay my bill before using their pay by phone system. This transaction was never authorized. When I called, the supervisor told me that because I was a DirecTV customer, they could use my information to pay on my account at any time without my authorization. To me this sounds like fraud. I have many other accounts where I use my debit card to make payments. And none of them can debit my bank account without my authorization first.

This month has been a horrific experience dealing with DirecTV. They were messing up on service calls and overcharging my bill. I have wasted time with customer service, and now, they reap the benefits of their mistakes. Enjoy my money.

I have attempted and failed to order DirecTV through their local subscriber, MDU Communications, on 2 occasions over the last 3 weeks. MDU had scheduled me for installation of DirecTV's Premier Package on 9/27/2011. I took off school during the time scheduled for installation. I was never notified by either MDU or DirecTV that the installation was canceled. I contacted MDU during the last hour of the time window when installation should have taken place. They informed me that DirecTV had canceled the order via reference code **, and to call DirecTV to rectify. I contacted DirecTV and they told me to contact MDU to rectify the situation.

I, then, called DirecTV a 2nd time. They informed me that the reference code indicated that there was a previous order from me in their system from 2006. They went ahead and rectified the reference glitch and instructed me to contact MDU to reorder. I then proceeded to contact MDU for the 3rd time that day to order DirecTV service. The order was placed and installation was set up for Sat., Oct 8, nearly 3 weeks after the original order was placed. Today, Oct. 5, I received a call from MDU that my DirecTV order was canceled due to reference number **. I was instructed to call DirecTV to rectify this issue.

Due to severe time constraints associated with law school and work, I have decided to give up on ordering DirecTV service. I would have been required to rectify the reference number with DirecTV and then spend another 30 minutes reordering with MDU. DirecTV has lost a potential client with pristine credit as a result. This has been the worst customer service experience I have had in the last 5 years.

I cancelled my service in August 2011. I received a $10.99 charge in September. I was told that when they downloaded my boxes, there was an adult pay per view movie ordered in 2009. I was told that it was ordered through my remote control. I had 5 boxes and I specifically did not have the remotes enabled to purchase movies. If you heck my PPV history, I always ordered by phone or over the internet and I have never ordered an adult movie.

I was told by your representative that you could not reverse the charge because I was no longer a customer, but if I came back to DirecTV, the charge can be reversed. I was a customer for a number of years and left because your fees increased and my TV kept freezing. I lived up to my agreement with you to pay my bill, now I feel like you stole money from me. I did not receive a bill or notification of this charge. The only reason I noticed it is because it went on a credit card that I had not used since 2009. If it had been on a regularly used card, I would have missed it.

How many customers have you ripped off? Please refund my money. $10.99 is not worth for DirecTV being labeled a thief.

Horrible! It seems like a planned failure to force a service level agreement on me. Ninety two days after installation, my SWM is out. I have to get a service contract or pay a large one-time service fee. There is supposed to be a 90-day guarantee. They wouldn't relax this for the 2 extra days.

I was trying to call customer service for a moving date. I had DirecTV, in my mother's name, installed in my house for 2 years. It was a christmas gift. I then asked if they could transfer the account to me and they did completely, removing my mover in November of 2010. I did have a tech come to my house and set up an HD receiver in Nov 2010 and that was all.

Now after 7 months of unemployment, I paid my bill (may have been late but was paid) and I am moving. For this coming October 2011, they want to charge me $150.00 to install in the new home because it is less then 12 months from the original installation. When I tried to explain it wasn't an installation but a box switch, they said it's still an installation so they have the right to charge me $150. They said that because I have been late in the past paying my bills they will not work with me because I am not a "good standing customer". When I got frustrated because I could not understand them why they are not willing to work with me, when my contract clearly states that I get 1 free installation in 12 months and the one in Nov 2010 was not an installation and they did get paid and it is less then 1 month to go in the 12 months. The female customer service rep said, "Whatever!". I then said to let me speak to her supervisor I was placed on hold for over 15 minutes and then came Mike the Supervisor, and I was told there was nothing he could do and his hands were tied. I do have less than a month in the 12-month period and I was not a good standing customer and they would consider it an installation even if it was just a switch (but they do not do switches so I must be wrong). I said I will not pay for a service I will not have, because I can not afford $150. He said too bad I am going to have to pay or cancel and they would charge me $20 a month for the remainder of my contract date.

They do not want to help the unemployed. They will not work with payments nor help me. And now won't help with my moving and I get told "whatever".

My husband and I are getting new service with DirecTV. I tried calling this morning because we received an email indicating that the order was canceled. I called the 888-466-9635 number and spoke with an Irene. She told me that she could not speak with me because my name was not on the account and that she needed to speak with my husband. I explained that I would be paying the bills and if she could let me know what he needs to do make sure that I'm authorized to call regarding the account. Irene, in her rude tone, said "I don't know what part you don't understand, but I can't discuss his account with you". It was a general question. During these hard economic times, customer service is what drives the company and people like Irene is what will cause your company to fail. I assume that your business is very lucrative and you don't need my business.

I have been a DirecTV customer for over 15 years. I moved from NJ to Florida and kept DirecTV. Even though I lost service every time it rained, I still loved it.

I have to move again and I am moving from a home to a town home. The HOA will not allow anybody to have a satellite dish where I am moving so I have no choice but to change my service. So I called DirecTV and told the woman this. I also said I am not moving until Oct. 1, 2011. She gets it because she needs to send me boxes so I had to give her my new mailing address along with the move-in date, again.

First problem: I wake up the next morning, 9-27-11 at 5 am to no service. So I tried to call and guess what, office doesn't open till 8 am. Go figure, right? So now my family is here with no TV for four days because of this inconsiderate person I talked to on the phone. I even repeated to her before I hung up, not till October 1. Now I have to wait till 8:00 and sit on the phone for another two hours to get this straightened out!

Second problem: While I am on the phone, she told me I have to pay a cancellation fee of $220. I have been a customer for over 15 years and I have to pay a cancellation fee because the HOA will not allow DirecTV in their housing development. Do you beleive this? I told the woman this and she said since I moved to Florida in September of 2010, I have technically only had DirecTV for one year and some days because Florida is different?

OK really, this is a rip-off to get money from me. I have never heard of such a thing in my life.

I would like to file a complaint at the movie titles that were being shown on the air at 6pm on Saturday evening, 9/24/11. The movies were on channels 195, 196, and 197 during family time on the DirecTV menu guide. I would like to request such titles be removed during family hours, only available after 11pm. I called to complain. I was told by the supervisor that these titles produced a lot of revenue for DirecTV.

I called DirecTV to notify them that my father passed away. I was given a sales pitch about keeping the service. I said no, and that we are selling the house. The representative said that we would have to provide a death certificate to prove that we weren't trying to get away with not paying the early cancellation fee. Really?! I have returned the equipment, and I am now getting harassed about almost $400 for equipment. My father died in a head on car accident and we don't have the autopsy report necessary for a death certificate. I just spoke to a representative that said that she could not prevent the phone calls and emails. I would just have to put up with them until I provide all the necessary information. They are the only company that has given me any hassle. What a sad way to run a company!

I was at Best Buy 2 weeks ago, on a Sunday, to buy a TV when a pushy salesman came up to me to push me onto quitting Comcast and buying DIRECTV. After he told me that since I bought my TV, I would receive a $200 gift card for signing up for DIRECTV. And it was "cheaper".

So I decided to move forward. I signed up for a contract that would be a little bit cheaper. I set up my installation for the following Saturday.

On that following Saturday a week later, I received a call at 12:00 noon (1 hour before they were supposed to be at my house to install) saying they needed to cancel and could only come the following Tuesday morning or the next appointment was 2 weeks later. I thought this was ridiculous. How is it acceptable to tell someone to keep their day open on a weekend for installation and for that same company to call an hour beforehand and say we have to cancel this appointment?!

Anyway, I work a full time job so a Tuesday morning installation is out of the question. I said I was available any evening or weekend and I was told by DIRECTV that they can't help me for 2 weeks. So I told them I had to cancel then. With no hesitation, the DIRECTV customer service rep said, "Alright, I will cancel for you right now."

I was shocked they wouldn't work with me or help me to figure this out. After all, I wanted that $200 gift card!

Later that night when I went home to tell my fianc about this incident, he wanted to try one more time. So he called to set up another appointment that worked for him to get DIRECTV installed. I also told him to contact the guy at Best Buy who set me up with my contract and he didn't answer nor did he call us back. DIRECTV set him up an appointment and he was happy about it.

But today he called to verify the appointment and make sure we were getting everything he signed up for, and they claimed he didn't have an appointment set up at all.

Long story short, DIRECTV is awful. They don't care about customers, they don't care about service and their company is ridiculous. If you are wondering where to go for cable, stick with Comcast. We called them back tonight and told them we decided to come back to them because of what we had been through and they gave us an amazing discount and had our cable up and running within hours.

I would rate DirecTV zero stars, if I could. I was lied to by customer support on numerous occasions about different things, while they documented that other things were being told to me. I was told they could provide me with a dish, 24 inches or less, for my HOA so I could get their service at my new address. They showed up to install a 36-inch dish. Then, I was told that I would have my early cancellation fee waived because they did not have the equipment needed and a couple weeks later, I got a bill for $180.

I called them and they hung up on me. I finally got a supervisor named Sam who said he was going to pull up the phone call where they told me they would waive the early cancellation fee and he would call me back! No phone callback. So I called back again and was told they could not pull up old calls and I would have to pay the cancellation fee because no one documented that they were going to waive that fee! They tell you whatever you want to hear just to get what they want. They lie, cheat and scam to their customers. Poor business practices and a really good way to scare a customer base away. I will be letting others know to run away from DirecTV and I will never use them again!

I subscribed to DirecTV after ten years with Dish because the Fox channel was lost last year. Since the beginning of the billing, it was never what it was supposed to be. It is funny that the minor ($30) differences are never to the customers' benefit. The bill amounts are never the same; they send a bill eight pages long, filled with all sorts of information you're not going to read. Then they provide programs that you don't order, like NFL ticket. They set an arbitrary date you must cancel by, or you will be out of luck. If you do call and let them know you don't want it, in my case, they fail to note it, so you are still supposed to pay. I am going back to Dish today. Business practices like in DirecTV must be criminal, if anyone wants to create a class action suit against these reprobates, count me in.

I was charged for this NFL Sunday Ticket 2011. I never ordered it. They said our previous bill stated that it was going to be applied. We do not know anything about American football and requested before not to apply any such channels to our account. The CSR refused to remove the charge and said that as of next month, it will no longer be on our account. I asked for a supervisor and was placed on hold for more than 1 hour as I type this complaint.

I wish I would have read these complaints before signing up for DirectTV! I had signed up with Time Warner but my stepfather convinced me to cancel my installation appointment and go with DirectTV because of the "Refer a Friend" credit and the better prices. So I did this. I called DirectTV's customer service line to set up my services. I told them my stepfather's account number and that I wanted to make sure we both receive the "Refer a Friend" credit on our bills. Not once did they state that there was anything additional that we needed to do. This was in May 2011.

Neither of us have seen the credit on our bill. In June, I called and stated that the credit did not show up on my first bill and they told me that it doesn't always show up on the first bill and assured me that it would show up on both of our bills the following month. But it didn't in July or August. So I called early September and spoke with three different people, all of whom stated that I should have received the credit but they didn't know why it wasn't showing up. They told me to file an online inquiry. I did so and soon after, I received an email stating that I would not be receiving the credit because I did not purchase my services the correct way.

They stated that I ordered my services online through a third party retailer, neither of which is true! I did not order online and I did not order through a third party retailer. I called their direct customer service line and spoke with a DirectTV customer service representative to order my services. I even told them the phone number that I called and they said that it is in fact, their customer service line and they weren't sure why it was showing up that I ordered through a third party retailer. I have been emailing back and forth with them for over three weeks now and still have not spoken with anyone on the phone or been given an answer. I have asked several times through email that a manager or supervisor calls me to explain this because it isn't making sense to me. I have never received a call.

The last email correspondence I had with them was a week ago, when they stated they "pride themselves on their customer service" and were forwarding my inquiry to management for review. I hadn't heard anything after that, so I emailed back today to ask what the status is. The email I received back today stated "I regret I was unable to locate any indication that a member of management was to follow up with you. There is no indication that information provided to you was invalid or that any type of follow-up would be provided as the information provided remains valid and accurate".

I never questioned the validation or accuracy of the information, all I did was ask someone to call me and explain why I was never informed at the time I ordered my services, about the specific way I had to order my services to receive the "Refer a Friend" Credit. They have the worst customer service I have ever dealt with. I and my stepfather will be canceling our services immediately and going with a company that displays better customer service. It is worth it to pay a few extra dollars a month. Stay away from DirecTV and by all means, do not expect to receive the Refer a Friend Credit because you won't. They have every excuse in the book about why you don't qualify, but don't tell you until after you've ordered your services and signed a contract.

Here's an update to the Retracted Offer complaint I posted on September 17. As a last ditch effort, I sent an email to the DirecTV Office of the President on September 17. Tammy, from the Office of the President, contacted me on the morning of September 19 and agreed to investigate the recording of Tracy's July 24 offer of free NFL Sunday Ticket. That same afternoon, Tammy confirmed that the recording revealed Tracy did indeed made the offer I had described. Tammy offered a sincere apology and re-extended the original offer. DirecTV has achieved total redemption in my book and I want to do them justice by reporting the satisfactory outcome of this issue.

Cinnamon from Oregon was extremely rude, mean, and down right nasty. I was trying to order a PPV movie for my son and tried by texting but a blue screen kept coming up. I asked if there was something I could do or if I need service. She was short with me and began hollering, that if I would listen she would have someone call me in 15 minutes. I was nothing but friendly and she was immediately condescending. Not good, not good at all Cinnamon.

On 9/12/11, I contacted DirecTV about my local channels not being clear. I talked to three different technical support persons on three different times, each time going through the manual process of trying to reset my TV, but to no avail. We did not get anything accomplished. I asked each technician if there were any problems with the providers for the Red Springs Area. They all stated, "No."

The last person I talked to was a supervisor who was rude and offensive toward me. She insisted that the technical problems were within my system and stated that I will have to pay $50.00 service fee because I had been offered a service fee and I had declined. However, she would modify it to $25.00. She stated that the problem had to be in the installation of my home. We agreed on a service technician to come to my home due to the problem being on my end. She asked about dogs. I told her that I had one and she was on a leash. Then, she asked me if I had any chickens running around in my yard, which was quite inappropriate, offending, and condescending to me. This CSR supervisor displayed poor communication skills and seemed to have a poor rapport with customers.

Approximately 5 minutes after she hung up on me, when I questioned her comment, a message came across the crawl on the TV screen stating that South Carolina was having bad thunderstorms. Also, there were technical difficulties with the local channels. I was led to believe that the problem was with my system and was offended by that supervisor .

We got a new DirecTV service. We upgraded to the HD Dish and the Choice Xtra. It turns out we can see basic over the air channel with the HD Dish and in order to be able to see these channels, which are listed in their channel list, we would have to pay to upgrade and get a second dish to see channels we could see with a converter box and regular antenna. I called them and was hung up on several times. I kept on hold for 30+ minutes, then they said if I knew I wanted a specific channel, I should have informed the representative and they would have told me of the secondary dish. They are so full of crap and are rude.

I got DirecTV only a couple months ago. Then today, out of nowhere, my SWM box apparently broke. They want me to pay $50 for them to come fix it.

I worked for Convergys, who sub contracts for DirecTV. I worked in customer retention. They kept telling us DirecTV monitors our calls, as well as Convergys. They also told us that certain things were red flag behavior. This company has a 68-percent turnover rate. They created a hostile work environment. They messed with our paychecks, even a doctor's note would write you up. I brought them a doctor's note because I only have one kidney, and sometimes I would have to use the restroom outside my break schedule. After starting there, I ended up with 3 bladder infections, something I have never dealt with before and it was awful.

Last night, they let me go. They said I didn't disconnect an account. I did. I transferred the customer to access card department, because they owned their equipment and this is what a supervisor told me to do. They would talk to that person but fired me. This was a red flag. I had to call my husband to come and get me. And they bullied me off the property. I had to wait on the street corner till he arrived. I felt like I had committed a crime. All I did was make a mistake. The infractions that this company commits is too lengthy to list in here. They made us agree that they didn't have to pay us for vacation if we were let go, by putting it at the start of our portal. It was either agree or you couldn't use your portal and check your schedule, which would change on a daily basis. If you don't check your schedule, you would end up with points for being late, which would get you fired also.

One of our DirecTV boxes never worked. I had error messages every time we turn the TV on. Finally, I told them after several months clearly I was given a defective system. They made it a big deal like they were doing me a personal favor to send a new box to me. The box would be "free" but I had to pay shipping. I told them, "no, I will not pay shipping on a product that I signed up for in good faith and have paid for monthly". They were snippy and rude and wouldn't let me speak to a supervisor. So I canceled our service. I absolutely do not want to pay an early cancellation fee. Is that how they make their money?

I tried to cancel the service and was told that, since I bought an HD receiver from them, it automatically started a new contract for two years and that I have to pay a $480 early termination fee.

I only upgraded my receiver and did not add a new line.

My husband and I have had our DIRECTV account for several years, with few major complaints. Now we have a major complaint. I agreed to have my name placed on a new account for my son and daughter-in-law, and we did not take advantage of the promotion to get $100 for signing a new account. They have had several marital issues, moved twice, and had suspended service as well as unemployment and financial issues. Each time they moved, they were told they needed to get a new receiver, so they had to pay $100 in cash to the installing technician each time.

This is not what they state in their nationwide TV propaganda. Then, when they thought everything was looking up, they worked out a deal with DIRECTV. They signed a two year contract to get a smaller package that they could afford in April 2010. After another time of unemployment, they suspended their account for three months, in order to keep it after getting finances settled.

Now, they are going through a divorce and my son may be facing jail time, so their service will have to be cancelled. Since my name is on their account, DIRECTV has sent this account to collections in August 2011.

My discussions with their Customer Service Department have proved fruitless. It does not matter to them that I did not sign the contract, my name and social is just on the account. When they suspended the account for three months, they suspended the time of service for the contract, resuming it after service was restarted. But they did not suspend the rebates that were attached to the payments. The result is they had three months added to the length of their contract, but lost three months of rebates they were entitled to receive.

We asked DIRECTV to allow us to pay the past due amount and cancel the account without further charges added. They said it was against their policy and they could not do it. They are sending this account to collections.

I am sending this complaint to as many web sites (and there are many) as I can, as well as all my friends and family, many of whom have DIRECTV accounts. I am also cancelling my DIRECTV account and will go out of my way to inform anyone I can about the underhanded, self-serving policies of this forgettable, blood-thirsty company.

I have local phone and internet service through Century Link/Quest, which bundles with DirecTV. I tried to access ESPN 3 on my computer and was told that DirecTV blocks me from watching ESPN 3. How can that be allowed? My internet access should not be affected by DirecTV!

I am going to take this to any FCC or federal regulator I can find to determine how they are allowed to get away with blocking someone's internet service. I have no idea why Quest/Century link allows this, but I am going to pursue that with the regulators as well. I am so sorry that I ever got DirecTV installed now. I have other issues with them, like lack of local channels that they said I would have, but this takes the cake.

Direct TV wants me to buy products from them that would cost an additional $45 a month to replace my internet access that they have denied me.

I was lied to about the installation that I was to receive and the price was significantly higher than what was quoted. Each month, the charge was different. The customer service representatives were rude, condescending, and offensive; I got absolutely no results when I called!

DirecTV is only interested in signing you up with a contract that you are rushed to sign. Stay away from DirecTV at all costs!

More people should know about this site. I started reading these complaints and I could not believe what I was reading! I thought I was the only person in the state of California who was being lied to by DirecTV. I now see that I am not the only one who is being treated unfairly by this company. I was also told about a 30-day trial period to see if I liked the DVR boxes sent to my house, only to find out that there is no such thing as a 30-day trial. Once you accept their equipment into your home, you are bound to a two-year contract. But they went one step beyond just that deceptive clause, they also told me, after I told them that I did not like the DVRs, that I could not do anything about switching. I was bound to the DVR service for two years.

Today, I found out that I could have switched out equipment at any time. Now, they say that it is a two-year service contract and that I can go back to my basic boxes. But that will also cost me $69.00 plus tax for their equipment that I somehow get the privilege of leasing on a monthly basis. I honestly used to love my DirecTV service, but now, I just feel trapped and stuck with a service that does not appreciate its customers at all! They are Nazis, bloodsuckers, users and abusers.

Oh, and by the way, read the back of your bills. They can not only use the information on any of your credit cards that you have paid with, but they will also use the information off of your checks to take what they feel you owe them. The representatives intentionally try to make you feel stupid by continually bringing up the agreement and its contents that I should have read before I called and agreed to. When I bring it to their attention, they apologize and say that there is nothing that they can do about that. I also asked them to listen to the supposed "recording of the phone call for training purposes" or whatever it says, and they said no. Their monthly fees keep going up, and the service keeps getting worse. They lie, they belittle their customers, and they don't seem to care any more.

Horrible signal, not getting many channels and signal drops every time there is a slightly wind or rain. I talked to many representatives and I still can't get problem fixed. Even the tech who came to check it out couldn't fix anything and was told "Too bad.. It is what it is". This is not acceptable and I would like to cancel without penalties and get some of my money back.

We ordered Dish Network TV because we received a promotion in the mail. When talking to the sales person, we verified the services we would receive and we paid the first month in advance. The service tech came out the next day and began installing the service, however, we discovered that the service tech was not installing what we actually paid for. We immediately called Direct TV and were told that we would have to pay an extra $200 to get the service we had already been told we would receive.

We said "no thanks" and asked that the service tech stop doing the installation. The sales representative told us we would have to pay a $450.00 cancellation fee. After 1/2 hour conversation with a "supervisor" for Direct TV, we were told that the entire amount we paid would be refunded to us and the service canceled. Of course, that did not happen and we are still fighting to get our money refunded. The sales people from Direct TV lie to you about the services you will receive. Then when the service tech arrives to install your service, Direct TV counts on the fact that people will not question the service tech when he is installing the service. Then, they try to tell you that you have to purchase additional services. I would not recommend Direct TV to anyone! We are still trying to get our money refunded and we cannot get a salesperson to return our call! DIRECT TV is a ripoff!!

Guys, stay away from Direct TV. They are number the one thief, highway robbers, looters and liars. They practice their business on coning people anyway they can. I had many issues with them. Charging more on monthly bill, not to mention, different bill amount every month. Bad reception and rude customer service. The only time they are nice to you is when they need your business. Once they have your business (once you signed the contract), everything changes. I will repeat again, stay away from this low-life earthworms. Boycott them until they close their business. Spread the words; don't let your friends and family fall into their business scam.

I have been watching my football games on DirecTV. But tonight, when I taped my game on NFL and I went to watch it, it tells me I have to buy the program. Look, I have been watching this channel last year and the year before. It was on my package. Okay, if I have to buy this channel, no problem. I will cancel DirecTV and go with Dish. No problem, tell me by Monday and I am out of your hair for good.

I was told that I couldn't get out of my contract (I wasn't aware I had signed one in the first place). Secondly, I called prior this second time, and the representative told me that I had 15 days to cancel. When I called this time, the representative said that I couldn't get out of my contract. Then he hung up on me when I had another question about my bill.

I returned a broken receiver a month ago via post office. I was billed today for $125 because they said they never received it. I asked to talk to a manager. She then researched and found that yes, my receiver was received by their fulfillment company.

Until I asked to speak to a manager, my solution from customer support was to wait for the receiver to be delivered to the fulfillment company. I know it does not take 30 days for mail to be delivered in the USA.

I received a debt collection letter for a DirectTV account for a Joseph ** with a different social security number and date of birth.

I have never had DirectTV service in my life. Now I have to clear this debt collection off my credit report. I am trying to get my credit score up in order to refinance my mortgage. This is not helpful.

First, as a customer, I am totally satisfied. However, I have tried to explain my problem via phone, with no success.

I had a DirectTV put in my granddaughter's apartment in Boone, NC. I signed up for the basic service plus Internet. It appears that no one in Boone bundles with DTV. The only service that I've found is Charter Cable service.

I have, after listening to countless "options", been totally unable to find anyone who will understand or help. My granddaughter uses a cell phone, first problem. AT&T, Sprint, Century Link, etc. do not provide Internet to this particular address **.

Please advise me what to do. Cancel the Internet portion of the contract with DTV? Do you bundle the cable provider mentioned above? School starts pretty soon and she will be needing Internet service. Help.

Well, I thought the technician was a nice guy. When, actually, he is a horrid guy. His name is Duke **. He was writing about people committing suicide. He would laugh at their attempts and were actually encouraging me to do it.

This was very inappropriate for someone that works in people's homes. I, as a mental patient on disability because of depression, suicide attempts and anxiety, do not like the fact that this technician is threatening me by knowing where I lived because he did my DIRECTV here.

I'm thinking how many other people he threatens this way. I have worked in retail for years and I would never threaten a customer by saying I did a job at your house and know where you live. That's very inappropriate and not business-like. Also this was all put on Facebook.

We left our cable service after being offered a major deal by DirecTV over the phone. I asked numerous times, is this the price for INTERNET, ALL the CHANNELS, AND the PHONE??? The reply, was yes, every time. The price, 73.00 even getting rebates back. This was a set price, no gimmicks.

We however learned on our FIRST bill, we had been sold out to AT&T for Internet & Phone. Therefore, all we had with Directv was Satellite programming, and the bill was over TWO HUNDRED dollars! We have waged a war with this company since November 2009. We have a bill for every month, and not one month, is the same, and every time we call, they THREATEN us with charging us over $400.00 Early termination fee's. They tell us anything, and it means nothing, going as far, as having one of their own REPS admit, they lie to get buisness.

Currently, I am dealing with cancer and to have to deal with a company that is so FRAUDULENT in nature, is wrong! They have scammed more than 5 families in our area alone, that we know. It is time, someone, stops this, and makes them honor their word, their contracts, and stop their scams and bullying tactics.

AT&T and Direct TV are partnered for a bundle for internet and TV service. I received multiple offers through AT&T and decided to call to investigate. I decided to switch to AT&T internet and Direct TV. I specifically asked what I would be able to do if I was unhappy with the DIrect TV service. I was told that I would have 30 days to cancel. Well, I am unhappy with Direct TV. I called AT&T and cancelled the internet, this was easy, no problem. When I called Direct TV, I was told that I could cancel, but because it was an early cancellation that I would be responsible for the $480 early cancellation fee (minus $20 for prorated).

I explained that I had been told that I would be able to cancel within the 30 days. They said that there was no way around the early cancellation fee. They said that I had been sent an email and signed the installation letter, explaining their policy. I accepted that I had the documents, but at the installation I did ask the installer again about the 30 day trial period. He said that he did not know, but it would be whatever I was told. I went round and round with the supervisor. My point was that the person who sold me the service did not properly disclose my obligations. This agent specifically gave me incorrect information which influenced my decision. My husband was totally against me making this change of provide, but based what I understood, I assured him that we could go back to cable.

The Direct TV supervisor said that even if there was not full disclosure, the email and installation contract made me responsible. I asked the supervisor to get the recordings that are always made, he didn't have a response to that. I told him that every company has the ability to make 'customer satisfaction' decisions. They can waive this fee, if they want. The supervisor just kept repeating that the contract was valid. I also argued that the cancellation policy should be very clearly explained at the time of sales. This policy is so severe, yet, their agents don't really mention it. Shouldn't that be a very important disclosure. It is things like this that cause class action suits. I called AT&T back, trying to get them to intervene. They don't take any real responsibility for resolving this issue. They should, since they solicited my business in their letters.

I wish I had read this site before I contracted with Direct TV. New subscribers beware of disceiving and perhaps illegal practices! Last June 2010 I had them install two sets. They were running a 12 month and a 24 month special. I agreed to a year of service, but don't remember signing a paper contract. TV Service was good, but I decided to cancel in June 2011. Upon my cancellation I was told that I would be subject to a $200 cancellation fee. I disputed the fee with the rep and was told that I needed to file a form that would be included in the final bill.

I went on vacation for 10 days and upon return had received the final bill in the mail...no means to dispute the bill other than the 800 number and the PO Box or email. But wait ... then, I found out that they had automatically deducted the entire final bill from my bank account without my authorization. A clause on the final bill said that if it wasn't paid within 15 days of the cancellation date that they would deduct fees from any account that they had on file. I never signed any authorization for this ... they had just used my account information from when I occasionally paid on line directly to them! I'm still trying to dispute the charges and the deduction without authorization. Consumers should know about these types of tactics... unbelievable!

I have seen the Direct TV ad saying "Sunday Ticket, the get all NFL games program is now free". I called in to make sure I would have it for free. I got a CS clerk who did not speak English well enough to communicate with me and was finally transferred to the Sunday Ticket Department where they offered me a small discount towards the Sunday Ticket program.

I said, "But your ads said it is free!". It is only free, it turns out, to "NEW" customers. That was not said in their deceptive ad, doesn't said it in their written ads. I spent half an hour getting frustrated. I am angry! Don't they care to keep my business? Why don't the ads say "new customers"? Is it a bait and switch deal, I called in and they pitched the deal to me? It didn't work!

I have been a good customer of Direct TV for 15 or 16 months on a 2 year contract. The service is OK, maybe not as good as cable as every time it rains I lose service for a half hour or so. You can bet that as soon as my 2-year contract is up, I will switch to my cable company. DTV ads want them to look affordable and a good company to do business with, yet this Sunday Ticket business is deceptive and unfair.

I contacted DirecTV to inquire about how to access my "complimentary" OnDemand service. They advised me that I need to purchase another $79 item from them to gain access to my wireless Internet signal or I will not be able to access the OnDemand option because it's Internet-based.

This is all fine and dandy, but it would have been nice to know this prior to signing a 24-month contract. Because I was not fully informed of all the little gadgets you need to fully use their service, I'm now stuck without OnDemand or must pay another $79. This puts start up costs over $100 when you include s/h for the other stuff they charge you for.

I am experiencing severe buyer's remorse and to make it worse, their customer service team puts accountability on the consumer to know what you need when you call. It never occurred to think of themselves as a customer and consider the fact that I may not have known that I need an additional Internet router to access a service provided by my cable provider. Time spent was unproductive, frustrating, and I feel taken advantage of. Going back to my cable provider ASAP.

of lousy TV service.

Stay away from DirecTV service or you will get burned. They are terrible.

I had a residential account for 3 years and asked to get rid of a DVR and add an HD box. The installer stated that since this was a business address (1 TV in a small office) he could not do the order. I was switched to a business account and I had a coupon for new business startups, but was told I did not qualify, so my rate doubled and the service was changed.

I called and stated that the channels did not work and they said that they would fix that. This is from July 25 to 28, 2011. I received a new bill on July 28 and the amount doubled. I called again on July 28, 2011 and cancelled but I was told that since I started a new contract, I would have to pay $480 to cancel. I asked that since it was a new account and a new contract, why was the coupon not applicable. They had no answer. I again stated I wanted to cancel and was told that collections would be calling me. I spent 3 days on the phone and their customer service department must be rejects from Walmart as they don't care or are totally out of it.

I was talked into setting up DIRECTV when I called to inquire about their service. After looking at online reviews and finding out I had to sign a contract, I decided to cancel.

I'm on day 5 of trying to ensure my service has been cancelled, because AT&T, who I didn't even realize I would have to go through for internet, can't seem to cancel my service. No one from DIRECTV can help me. So I have to keep jumping through hoops to get this cancelled. I would not recommend anyone go through DIRECTV.

It was false advertising. Their ad leads you to believe you will be connected when you move. They told us it would take a month. After 2 phone calls and an email I canceled the service. They threatened to bill my visa card on file for the $200 fee for not staying with them for 2 years. They are the one that broke the contract when they told me to find an installer in my area! The move was supposed to be free. I checked, new service would be installed in one day. This company gave me the run-around. Today, I got a call and now they can hook it up by the fourth, after I canceled.

They sent me a form regarding a resolution of my restitution-eligible complaint letter determined that the early cancellation fee is valid, dated 7/13/11 and told me to submit the paperwork that states on the top "State Attorneys General Directv Consumer Restitution Program" within 45 days of 7/13/11. It goes to the following address: Directv Claims Administration, PO Box 28629, Santa Ana, CA 92799. I'm not sure if this is a valid form or if that is fraudulent as well.

On 7/18/2011, I tried to obtain Directv services for my 69 year old mother. Apparently my brother who received services at his home appoximately 6 miles away used her mailing address. I was told that eventhough it clearly states that services was at another location and that was only his billing address the only way we could obtain services if I or my mother pay this outstanding bill. I was also told the last time services was at that address and was cancelled in 2009 the balance was paid in full. Due to directv using a data base that collects information for someone that could be related it shows a red flag. I am just appalled that in america you are required to be responsible for someone else bill just because they are related.

I cannot pick up any service. I called in to let them know and now they cannot send anyone out until seven days. So for seven days, I have to sit up here with no TV and the customer service sucked. They just wanted to get you to buy more equipment and when you have the equipment, it doesn't work.

I am truly unhappy with this service. It sucks and I will be switching to another provider ASAP. I can not even watch TV and their troubleshooting is a joke. People do not get service from them. You will regret it. Dealing with the customer service sucks!

4 years ago, my husband had direct tv installed for his elderly grandmother. He did so in his name, big mistake it seems. She passed away 3 months after the account was created. We notified direct TV of her death and cancelled the service. We mailed in the equipment and thought it was over. They attempted to debit her closed account in the amount of 278 dollars as a cancelation fee.

Again my husband contacted direct tv and explained that the service was for his grandmother and she had passed away. We thought it was taken care of...NOT. 4 years later I decided to sign up for direct tv, because it did offer a much better deal than time warner in my area. Nope, I am blocked unless I pay the cancellation fee for my husband's dead grandmother.

This company has no compassion, no desire to work with individuals in bad situations and would prefer to leave a debt on the books than to develope a customer base. With every other company we dealt with when my husband's grandmother passed away we had no problems and nothing but compassion and a willingness to work with us. Her lease, electricity and water were all in my husbands name, and the deposits were all returned to us, even the lease deposit, though grandma died 3 months after moving in the home.

On 06/09/11 my cable froze several times around 7p.m., I didn't think of it, because I was reading a book. I left for a visit out of town over the weekend, when I got back the t.v./cable was still frozen. 06/13/11 I called Direct t.v., and let them know, after trouble shooting over an hour on the phone, it got worse. I scheduled an appointment on 06/15/11 with a window of 12 noon to 4 p.m., the technician never showed, but called me at 9:11 a.m. and left a message saying he was in the area and would stop by and did not leave a call back number.

I retrieved the message when I left work about 11 a.m., luckily my cell phone provider picked the number up, upon listening to this message 4-5 times I called the number back, it rung 6 times and went into voice mail, I left a message advising a time mix up on his part, because I specifically asked for the time of 12-4 p.m., I never heard back.

I called customer service, after I waited 8 hrs. The response I got was we can offer to get you rescheduled. No one took accountability. I explained that were going to charge me $49.95 for a trip charge if I didn't sign up for their protection plan at $5.99 a month. I signed up, then I was told this plan was for a year, I advised I only had 5 months on my contract, the representative said if I canceled it would cost $10 and the $49.95 fee was due. I had to take time off my job 6 hrs totaling $132, and to top it off the technician didn't even show up, and I don't have cable service. It's bad enough this company locks you into a two year agreement, but only guarantee's the 1st year of pricing.

This is just a heads up regarding false AND misleading advertising. DTV runs commercials claiming you can watch a recorded program in one room, PAUSE it, then continue it in another room. The commercial clearly show the recorded program already playing in the next room, clearly giving the impression the recorded show can be viewed in more than one room simultaneously.

called tel. # on contract to cancel service order, Rude CS Spvs. Andre operator #** said no way to cancel order refused help talked over me, then HUNG-UP on me. several calls, on hold 2 hours, then system down??

I was moving and called Dish to see about transferring my service. When I called, the rep told me I did qualify to have my service moved for free. At that time, I wasn't ready to set it up because I didn't know the exact date of my move. A few weeks later, I called to set everything up and the rep then stated it would not be free and that I would have to pay $100. I explained I already called in about it and they said there were no notes on the account about this and I'd have to pay the $100. Of course I was upset by this, so the rep offers to split the cost with me. I declined because I was told it would be free and asked to speak with a supervisor.

A man gets on the phone and is rude from the start. He said with no documentation, I'd have to pay the $100. I advised him that the rep I spoke with 30 seconds ago said $50, but again, he said there was no documentation about this. I advised him I have phone records showing the date, time and length of the call to their company and this man said "how do I know you called into us, maybe you called about a different account or let someone use your phone". Really?? I am lying about all this? I spend my time making up stories to call into Dish about? I was still angry, so I decided to cancel. He said fine, that there would be a $95 disconnect fee on top of my normal bill and we ended the call.

About 5 minutes later, I called back to try and talk to someone else about the situation. They then advised me my account was cancelled and I'd have to pay $50 to restore it and the $100 to move it. Why would Dish want to lose a customer who has paid them every month for over a year over a moving charge. I feel they are misleading. Why should I have to "qualify" to have my service moved? Doesn't my continual payment of the bill qualify enough? I will never use their service again and I hope others will see this as a warning of the bad service they offer.

I have been with the Direct TV for over three years. Last summer, I purchased refurbished H21 HD receiver from eCost.com with the understanding that I would own it, since there is no written in the item description stating I was purchasing a leased item. Anyway, it was good deal and I need it to replace the regular receiver in my 3rd room (I have two HDs in other rooms). So I activated the HD receiver over the phone. It was quick and took only 10 minutes for the HD signal to show up. The lady on the other end of the phone was very helpful in setting this thing up but said nothing about the status of my contract. This year, I've decided to combine TV/Internet/Phone into one package so I called Direct TV to cancel the service.

To my surprise, not only I had to return the receiver I thought I purchased to own, but also they are charging me $300 for early cancellation fee though I had been their customer for over three years! I argued with the customer service that I would never agree with the 2-year extension if I was informed of it during the activation. Finally they sent me to their Property Retention Department and this rude-talking reps told me that this 2-year automatic extension in the service agreement when I signed up their service. This really pissed me off. This clearly is a scam.

They dump the cheap HD receivers to the market (termed it as refurbished) and bait the existing customer to hook them up for contract without their acknowledgement. The worst part of it, is you can't stop them from charging you since they have my credit card on file. I am sure that I am not one only into this. I am going to file a complaint to BBB and may be my state attorney general.

I've had several issues with DirecTV. The first issue was concerning my DVR. I was having issues with the remote responding to the DVR, not allowing me to change channels or use any other function on the remote. I called DirecTV four times concerning this same issue. Each time I talked to a different representative and was told that it wasn't the DVR, it was the remote. I explained each time that I tried the remote on the other receiver I have and it worked fine many times. I was put through the same troubleshooting each time with the same results--a DVR that didn't work properly.

I then asked why I was paying the extra insurance each month if I couldn't get defective equipment replaced. Not one representative would answer this question, they would continuously tell me that it was a remote issue or I needed to clean off the front of my DVR. After fighting with this company for several months, I canceled my contract. The fees were less stressful than dealing with the DVR and the representatives. DirecTV then took it upon themselves to debit my account for $150 without my authorization or knowing they were doing so. This then caused my bank account to overdraft and I had to deal with those issues. DirecTV is more of a headache than it is enjoyable.

In October 2010, I signed up three households for DirecTV--two with a full DirecTV/Qwest package and one with just DirecTV. I was told at the time of signing that I would get Showtime and Starz free for one year. False. After third month, all three householders were getting billed $13/month for Starz. When I called DirecTV, they said this wasn't a promotion they had and to take it up with Global Direct. In addition, because of the three households, in total we were eligible for $50/month in discounts after month 3 for 10 months. This is also not occurring. I called DirecTV and they again told me this must be a Global Direct promotion since I didn't put the referrals through DirecTV (which offers a similar program). Several voice mails, phone calls, and even promises that "the check is in the mail" and most recently "didn't you get the quick pay?" and still nothing.

When I called Mike, his voice mail is full. Crystal, the assistant, recently claimed voice mail issues but ironically on the phone referenced the referral issue which was on her voice mail only. In researching, BBB has a rating of an F for this business even though they are not registered as a BBB-approved business. I wish I could take back my conversion from Cox to this horrible DirecTV/Qwest combination. Mike also told me at the time of contract that I would get high-speed Internet ranging from 20 to 40MB. My area for Qwest supported 7MB. Since then they rolled out 12 then most recently 12--but that is an extra charge while Mike had told me my speed would rival Cox. Do you know Cinema Plus can't even download a movie fast enough to watch it due to the extremely slow speeds without several stops/interruptions? I work from home and this has impacted me greatly as well.

My advice to anyone/everyone, check out the business before you commit--even if you are wandering at a festival and approached, or called on the phone or whatever. This experience has jaded me forever and taught me very valuable lessons.

DirecTV lost my payment and for the past 2 and a half months I have been harassed by them to pay the bill again. I have done everything they asked me to do to settle this matter but to no avail. On May 8, 2011 DirecTV cut off my service and I was forced to then pay $109.26 to have it restored. I have my receipt and confirmation number to prove that someone in that office got that $66.98 payment for Feb. 2011 on Feb. 16th. My wife have been so stressed over this matter that she has had to go to the emergency room. She broke out in a rash and have had headaches ever since. As to the economical part of this rip off, I can't afford to pay a bill twice.

In April I bought a used TiVo DVR from Amazon to replace a regular DirecTV satellite box (DirectTV does not have TiVo DVR). I called DirecTV to let them know that I have TiVo DVR and that I want it to replace the standard satellite box. They talked me through the set up and I ask if they wanted the old satellite box back; they replied no. At no time did they tell me that my contract was extended for another 2 years.

When I received my April bill I was being charged for movies from the prior owner. I call DirecTV's customer service; that's when I found out they extended my contract. I told them that if they told me that up front I would have never activated the TiVO DVR; they were not cooperative at all. I'm now stuck with a bill for movies I have not ordered and a 2-year contract. I've been a loyal customer with Direct TV since 2007. They have also lost a loyal customer.

I cancelled my service after a year of service because I was not happy with the reception we received. I informed them along with the price rise after a year, also about my concerns regarding bad service, maybe because the installer put the dish on a tree. I was first told I had a 24-month contract, which I do not recall. I really thought it was 1 year. I was unable to speak with a supervisor and I was told to send an email to them about my situation and I did.

When DirecTV said, "I'm sorry to hear that we lost your business due to pricing and technical issues." I am very upset. Today I once again tried to speak with a supervisor on the phone and was told by customer service girl who was very understanding that she could only email her supervisor and that her response was that I had a 24-month contract. I asked who I could write to and hence the above contact address. I have written a letter to DirecTV, but I feel it is vain and so I am contacting yourselves, I hope you can resolve this.

I was left paying a bill I am no longer receiving a service for, due to the fact DirecTV service I could not depend on. I don't think it's fair to be caught up in a 24-month contract if the service does not live up to its expectations. I work hard for my money and can ill afford to pay this outrageous amount when I have to budget my day to day expenses. Again I stress, I was not aware I was in a 24-month contract, especially as the price increased after one year.

Global Direct, an agent whom acquires customers/victims for DirecTV makes false statements to acquire same. I was promised that my NFL ticket was prorated when in actuality, DirecTV billed me the entire amount for the year. In addition, we did not disconnect our Cox TV for a month because the transmission of the NFL ticket was poor and inadequate. We stated to Global Direct that we no longer wanted their services, then they threatened us with an early termination fee for a two-year contract that we knew nothing of when we signed up. We do not have any contract at all with DirecTV and DirecTV will not honor their agents' statements of promises. We have tried to return their equipment, and they have stated that we must pay the account in full before they will send a box for it. We hired a courier to take the equipment to them, however they refused it.

Not only are we out of the courier fees, we have overpaid them per their ambiguous contract via Global Direct. In addition, DirecTV makes their bills so complicated you don't know if you're coming or going. These people are cons. We had Quest service at our summer home for years (which we still have) where we had two landlines in which one never worked. We called them numerous time to fix the problem, which they didn't and still continued to bill us. They state we owe them over $700.00. When we switched to charter, the installer stated that the wires in the box were not correctly connected, Quest did not have a clue on how to install and/or fix the problem. These entities base their billing on threats and extortion. Mentally, this has been very disturbing and they are violating the federal fair credit reporting act to continue their assault on consumers.

I called DirecTV in response to an automated call that I received advising me of a service that I was going to receive. After viewing my TV, I learned that I was now receiving Cinemax and HBO. I then called customer service to terminate the service and to request a refund for any services I was receiving due to this phone call. I was advised by a representative that I would be charged for the termination and for the time that the services were activated.

I am filing this complaint because I was told that "I" spoke with a physical person and agreed to adding these channels to my service. I never spoke with anyone and I never authorized anyone to add any additional channels to my account. The young man I spoke with was very rigid and started to tell me that he too was on a budget but my bill would "only" be increased by $24.00 monthly. Mistakes can be made and computers can have glitches which DirecTV should be able to acknowledge, instead of taking a defensive attitude.

I purchased the "Sports Package" that allowed me access to NESN. I was unable to watch the Red Sox play and was given the run-around by no less than 4 employees, one of which hung up on me. Each employee offered me different reasons for why I could not view the game. The only employee who was helpful was Jina (Employee ID no. **). She advised me that in her computer system, the Sports Package stated that "out of market games" would not be shown. Since I live in CO, the Red Sox would qualify as out of market.

The DirecTV website and, specifically, the Sports Package page states under the "NESN Channel" the following, "NESN, a regional sports network covers the New England area, including college conferences Big East and ECAC with emphasis on Boston College, Connecticut and Boston University. The professional sports franchises NESN covers are major league baseball's Boston Red Sox and the Boston Bruins of the NHL." When I raised this blatant contradiction to Jina, she admitted that it should not say that, the other 3 employees would not even address any of my concerns and solely blamed the MLB for why I could not view the games. Each of the four employees tried to sell me the next higher package, "MLB Extra Innings", to ensure I would be able to watch the Red Sox in the future. How is this not bait and switch or at least blatant false advertising?

I am paying for a subscription that does not provide me the service I was led to believe I was getting. Canceling it will cost me at the minimum $10 and upwards of $460.

From day 1, I was told I'd get 1.5 GB download speeds from Century Link. 1.5 GB! I knew that wasn't true. That speed is not available. I asked the lady to make sure she is reading properly because that is not possible. She assured me that she was correct. After verifying, I should have cancelled right then, it was 1.5 kbps just like I thought.

The technicians came to my house and managed to burn out a 3 month old Samsung flat screen 240 mhz 55" HD-TV along with a Samsung BluRay player. It took a month, but I finally got the replacement directly from the technicians. They took my old TV and placed it in the replacement box and brought it back to BJ's Wholesale to get their money back (shady). Called DTV several times about getting my bill straightened out but they can't seem to do it. I was told several times (8) that this issue was resolved. Still cannot seem to get it straight.

Called last night 3/28/2011 and was told by Ari (i.d.# **) that she understood and would take care of all of the cancellations and waive all the fees associated with early termination. She stated that she just got her supervisors permission to do so. Right when we were in the middle of doing it, she stated that unfortunately her computer updates at 11pm est and it was not allowing her to input the information. She told me that she assures me that this will be processed as soon as the systems are back to normal and that I could check the status the following day.

I just checked the status and nothing has been changed. I then call customer service (1800-531-5000) and was told that there are no notes on the file of me ever having this discussion with anyone last night. Now I'm having to go thru this all over again. Yet, this time the CSR is telling me that she cannot terminate the service without charging cancellation fees. Livid, irate. Next step is an atty!

On march 18, 2011, I made a telephone call to order my direct TV. I was referred by my friend Marlen Pineda, her account number is **. It was a girl who answered the phone and offered me a package. The choice was an extra $36.99 a month for my friend for referring me. My friend got $10 discount for a month and I got $10 discount too for the next 10 months.

But now my bill is $79.11. I called but they said that's not what they offered me. Please I need your help because they did the same thing to my friend. I need my bill on what they offered me first. I don't like people to lie to me.

I received an email from DirecTV that stated "Automated Bill Payment Confirmation". It gave my first and last name, an account number, an amount, a confirmation number, and a payment method. The email was authentic and from the DirecTV billing department. There were a few problems. I haven't had DirecTV in two years, I didn't have an outstanding bill, and I didn't make a payment over the phone. This email was a total surprise and I immediately called 800-DIRECTV and spoke with a representative. I waited for her to look up the information. I needed to know if the money was paid with my checking account, by whom, how someone else had access to my Direct TV account, and why the payment was made since I didn't owe anything to DirecTV.

She didn't have any answers for me. She said my account was not active, but there was a payment made to it as the email stated. She could not tell me anything beyond the total amount paid and that it was by electronic check. She did not know what checking account it was paid from, but she did tell me the phone number that was used to call in the payment. She also knew that the payment was made by calling in to DirecTV, so someone would have had to know my account information to make the payment. Then, she recommended that I contact my bank about a possible fraudulent activity. Frustrated, I got her employee information and hung up.

I then called the number that was used to make the payment to my inactive account. A gentleman answered the phone and I impolitely demanded to know his name and why he was using my account fraudulently. He then continued to tell me that he had not made a payment to my account, he had made one to his and not for the amount listed in my email. I explained to him what had happened so far and he told me that he would contact DirecTV directly and call me back. He was just as confused as I was about the whole ordeal. As he said, he called them and came to find out that no payment had been made to his account on the date in question when, in fact, he did talk to a representative for that purpose. My first thought was that they applied his payment to my account. DirecTV had given him a phone number for me to call to straighten it out. I hung up and called it, and it was a fax number. They had given him the wrong number. I called him back and he offered to call DirecTV on a 3-way conference call to straighten the issue out. Thank goodness he did because we would have never done it without both of us on the line with the representative.

The representative, who was the 3rd one to get our story, was sympathetic but unhelpful. She looked up both our accounts and was just as confused as we were in the end. She could not give me any more information than the first one could, but looked further into the payment made to my account and it showed that the payment was reversed since the account was closed, and nothing was owed on it. She could not tell me which checking account was used to make the payment, but assured me that nothing would be withdrawn from my account and then assured the other guy that nothing would be withdrawn from his account for the total in question either.

In the end, I think when the other DirecTV customer called in to make his payment and talked to a representative, they typed the wrong account number. It turns out that my old account number and his current account number are only one digit different. DirecTV would not admit it, but I think that's what happened. Once I found out that nothing would be withdrawn from anyone's account and credited to my old DirecTV account, I said goodbye and apologized to the poor guy who was stuck dealing with DirecTV as a current customer. They never did answer my questions about how the payment was applied to my account if he couldn't verify any other information on it or how the payment differed from the amount he agreed to. She didn't know anything beyond how to take more money from him to pay his bill that he still owed even though he paid it yesterday. What a bunch of baloney. Thank goodness he knew how to use 3-way calling. Thank goodness I switched.

To make a long story short, I saw a promo that DirecTV had for their packages. I called in to get set up. The person helping me gave me all this misinformation and lied to me. Basically, this ** upsold me to their premier package, and lied that within five months, I could go ahead and change my TV package and I would still receive the discounted new customer rates for any other package if I decide to do so--as long as I do it within the five-month period. So, three months into my contract, I decided that since I don't use this package enough, I'm going to switch. Lo and behold, what that person told me wasn't true, and that I would be charged the full regular price for any other TV packages.

After about 20 calls, no one is helpful one bit, not even managers. The people who work at DirecTV are useless; they have no authority whatsoever. Basically, I am left ** because I am in this 24-month contract having to pay the full price after my premier package promo is over. After many disputes, I finally submitted emails to their escalation department. I had to send about four emails because all the reps are useless and will give you the same answers that you receive over the phone. If you keep fighting, eventually they'll forward your complaints to their "escalation team."

Now, this was where I had a lengthy discussion and the rep thought that I was lying. I was told, "If you are right, we'll cancel your contract. If you're wrong, you're going to honor your contract." They reviewed it, contacted me back after a week and guess who's telling the truth? Of course, me! So, I am out of contract now.

If this has happened to you, here's what you need to do. Make sure that on the initial setup call, you asked the rep that you would get the promos/rebates if you decide to switch any time. If you are confident that you were misled and lied to, then you have a strong chance to win if they review the call. You need to contact them by letter or email. I suggest email because you get faster replies and the process will not drag on. Snail mail takes a few days to receive and send out.

Like I said earlier, it took me a good four emails in the span of about seven days before I received a call from their escalation department. In your emails or letters, make sure that you threaten to take this to the BBB and your attorney general's office. The replies they will give you is, "We handle those BBB complaints but we prefer you to handle it with us." Keep the BBB and attorney general complaint as plan b. No matter how many times they deny you, keep on fighting until they forward you over the escalation department.

The main reason I got through was because I gave them their BBB rating which is nearly 42,000 complaints having an F grade rating. Once that person calls you, you have to fight and have them review the call. And if the call is in your favor, get the hell out and do not come back. Do not fall for their gimmicks or ** that they'll feed you to stay. Because the new customer pricing offers that they have will no longer be available to you, and you will be left paying full price. I hope that this helps for those that were in my shoes. Don't cave in to these scumbags. You have nothing to lose.

Canceled service after my contract expired and they sent me a recovery box for only one of my receivers (had 3). Called them and they stated that they only wanted my HD DVR back and my 2 standard HD receivers were not returnable. Fast forward 6 months, I attempted to get ride of the 2 receivers (gave them to a friend who is a Direct TV customer), and Direct TV refused to activate them as they are "tied to my account".

Called them and was transferred around a bunch, I received several suggestions including reactivating my account or throwing them out (since I am the only one who can activate them). Finally, I was sent to a manager, who said that they were sending a recovery box and that I would be charged if I didn't send them back. Remember, I have had these for 6 months and Direct TV specifically told me after I ended my service that they did not want them back. Glad I dropped them when i did plus I am paying roughly half with Dish and getting better programming!

I got service. I have it installed by one of their "professional" installers. Within a month, we had a problem with the equipment. They have to send someone out to fix this issue. That issue got fixed and then our whole home DVR stopped working mysteriously. We called in on 3 separate occasions. My wife emailed once. Ironically, they couldn't locate but one phone call and the one email. They said they had no record of any other phone calls. I have gone through the resetting o my device. They have resent signal to the box and nothing helped. On the last phone call, they decided to inform me that they could send someone out on a service call but it would cost me $49.95.

Now, here is my problem. I asked for credit for the last months that I had been paying for whole room DVR that I hadn't been able to utilize. The CSR I talked to put me through to a supervisor. He told me that he could give me one month credit because of the showing one phone call and one email. I also asked why it would cost me for their faulty equipment to be fixed. He couldn't give me an answer, however he did give me a rebuttal of "We have a protection plan that will cost you." I told him that seemed like a way to get more money from me, as if I had been offered that "protection plan" when the contract was signed, or even after the 1st equipment problem repair trip, I would have purchased it. I was not offered this until it was a big problem.

I would like to be reimbursed the $3 a month for the whole time we have had service and no cost service call or I would like to be let out of my contract so I may go somewhere else that offers a protection plan up front.

We signed a 2 year contract with DirecTV that we knew about with Verizon as a bundle and cancelled early. We knew that there was a cancellation fee which was fine. They told us that they would send the boxes to return the remote and receiver to our new address, but we never received them. We got the bill for the remainder of the service but never the boxes.

Now, a month later, I got an email saying we owe over $400.00 for cancelling and not returning the equipment (we already sent them over $500.00 to cancel). The woman on the phone said that she doesn't see on her computer that we paid anything. Funny, our checks were cashed. So now, they are resending the boxes because they claim they never had our new address. Another funny thing is they had to send us a bill. Ha. I will never use DirecTV again nor will I ever suggest it to anyone. What a ** headache.

I cancelled service after finding much lower consolidation price with a local cable company. DirecTV offered to reduce my monthly fee and throw in extra programming for me to stay. I said no. They then advised that my account was cancelled and I will owe an early cancellation fee which we disputed as I never agreed to that. On 2/11/11, I received a bill from DirecTV for $178.93 and advised that I was not paying this fee and wanted to talk to a supervisor. The customer representative assured me that there was nothing that could be done to waive this fee and I was promised a call back. No one called.

Today, I checked my checking account and DirecTV stole $178.93 from my account. When I called and put my home number in, they hung up on me 3 times, and then, I didn't answer anything and asked to speak to a representative. When I gave them my account number, the representative hung up on me. I called back and the representative there said that DirecTV has permission to deduct payment from the last account used on file and end of story. Again, I asked for a supervisor and was hung up on. DirecTV stole my money and will never get my business back, and to think, I might go back in the future; not crazy about cable but at least they aren't thieves!

DirecTV advertises on their website and mailers for Whole Home DVR which allows you to watch recorded programs in other rooms with the proper equipment. The proper equipment required that they list is an HD receiver in the other rooms. I have all of the requirements, and when I ordered the service, I was unable to use such.

I spoke with 3 technicians and 2 supervisors before finally speaking with Craig, of which 2 of the technicians said that I had the proper equipment, however, both of the supervisors said that the installation had to be done by one of their service technicians and I may need to upgrade the equipment. I sent an email to their customer service account, to which I received a reply that I had the correct equipment and I needed to schedule a service technician to check my equipment and get me going.

Upon speaking with Craig and going through a description of each piece of my equipment, he informed me that I would need to upgrade equipment, which could be several hundreds of dollars. I explained to him the information on the website and steps to start the service and how there is no language stating such. He agreed that the website is very vague and that a customer could be led to believe that nothing more is required. Craig gladly refunded my money, but I am sure that there are other consumers out there who don't take the time to work the root of the problem and get their money refunded or pay for several months before they fight the charges.

In June of 2010 I signed up for DirecTV. The reason I joined was because of their Spanish channel line-up. However, in the day of installation, I noticed that one channel was not available - this was the point of getting DirecTV. When I was signing up, the DirecTV customer service rep told me that I had 30 days to return without cancellation fee.

On the day of installation when I called to cancel, the service rep told me to wait to try it out longer since I have 15 days to cancel without penalty. I waited two more days to call to cancel. During this cancellation call I repeatedly told the service rep that I should not get charged since I was told that I had 15 days to cancel without any penalty. He said no, I have to pay the early cancellation fee of $430.

I was extremely upset! I asked to talk to a supervisor to fix this situation. A couple hours later after explaining the whole situation, I was told not to worry because I will not get charged with a cancellation fee. It was okay and so I mailed the box back and waited for my credit card bill and DirecTV statement. On this next statement, DirecTV charged my CC the early cancellation fee - the fee I was specifically told would not be charged.

I quickly called again. 4-6 hours later and 4 reps later, I was told my account was being fixed. I should receive a credit for the cancellation fee and the credit will show on my credit card account. After getting the next statement (which I still have and have a written proof) which shows a credit to me from DirecTV for $430, my cc was not credited this amount.

Again several calls and hours later, I was told that I should receive a credit on my card in 6-8 weeks! Fine, I waited 3 months and no credit was issued on my card. Now 7 months later, I get a new bill and this time it's past due. I now owe $430! This is ridiculous. I need help in resolving this issue. I will not pay DirecTV any money.

We were called on Feb. 23, 2010 by Pamela *****, an employee of Home Theatre Installation, an authorized retailer of DirecTV. She presented an offer of $39.99 per month for 200+ channels. She explained that this was a 24 month price commitment on the part of DirecTV and that we could cancel our service anytime after one year, 365 days of consecutive service.

As this represented significant savings over our prior satellite provider, we agreed to switch. She then requested a credit card to verify credit-worthiness. I recently pulled out the contract received at the time of installation to verify terms and it does not include the promised price guarantee. It details in numerous places the penalty for canceling before the 12 month term is complete. That penalty is disclosed as $17.50/month.

I called Directv to see what the new rate will be and I was told it had increased to $69/month on February 14, 2011 before the initial year was up. I was not notified of the increase prior to my call. As this is a substantially higher cost and there have been numerous unfavorable programming changes, I asked to terminate my service.

At that time they told me that I am under contract for two full years and an early termination fee of $20/month will apply, another discrepancy in the "contract. " They stated that any unpaid bills or equipment not returned will be charged to the credit card on file--the same one that I was assured was only to establish credit-worthiness. I cancelled the service. I will return the equipment upon receipt of Directv's return package and I will pay the cancellation fee. It's not worth ruining my good credit over $240.

However, I would like to see Directv honor the same contracts to which they hold their customers. I would also like to see them stop their deceptive practices. After my experience with Directv, it doesn't seem they will voluntarily change their ways. Let the buyer beware!

In September 2010, I was having problems with my cable service, therefore I had decided to go to a different cable company. While trying to disconnect my service, I was transferred to a DirecTV representative, who was trying very hard to convince me to stay with DirecTV by promising me three months of cable free of any charge, in addition to receiving HBO and Cinemax for two months, which I received. Also I was told that my service was going to be $34.95 per month for a year. Due to the fact that I have an HD DVR receiver I was going to be charged $10 for the HD per month unless I gave them my bank card information, so they could do automatic payments. I agreed to those type of payments, but they did not honor their promises.

I received free cable service for Oct, Nov and Dec, so the first automatic payment was withdrawn from my account on Jan 21, 2011, but it was for the amount of $42.00. Then I received my monthly bill and it showed that I owed them almost $59.00. So I called them to ask why I was being charged more than our agreed amount. I was told by a person, whose name I can't recall, that unfortunately that was the amount I had to pay because my account did not qualify for any discounts anymore. I responded by saying that I was not asking for another discount, that I simply wanted them to honor what they had promised me. After a few minutes of discussion, I asked him to disconnect the service, because I did not think that was right. He then transferred me to the disconnections department and there I asked Jose to check my account and please make sure that he read any journal or actions taken in my account, but then he said the same thing that my account had had too many discounts already and that I had to pay the $59.00.

I said the same thing that I wanted my service to be terminated. He replied saying that I would have to pay the $380.00 early termination fee plus $6.99 for insurance. And that if I had had any free months of any channel or service, that I would have to pay those also, because I "was breaking the agreement". I stated that I wanted them to terminate the service not because I just wanted them to, but because they broke their promise and were charging me an amount that I never agreed to pay. I also told him that I was misled into accepting the two-year contract by someone who opened his mouth a little too much and promised me something he knew could not deliver. In addition, I asked them to check the recordings or conversations for this account. I appreciate your time and would greatly appreciate if this was acknowledged.

I canceled my DirecTV service on December 27th. They told me that they would keep the service on until my billing period was over so I wouldn't lose service for what I had already paid for. Then, they waited until January 25th to turn off my service. My billing period was until the 15th. Then, after that they sent me a bill for $70, even though my monthly billing was usually around $49. I wanted to call to determine why they were charging me for something that I had already paid for, but when I did, I found out that they pull funds from an old credit card on file without my permission.

I am very unhappy with their ability to steal money from a customer who has done business with them since they first opened for business in the early 90's. I regret ever doing business with them and will never do so again.

My girlfriend and I signed up for DirecTV in November 2009. We weren't staying in that apartment long. I asked if there was a contract, because I knew we would be moving in less than a year. The phone representative assured me that there were no contracts and that I could cancel at any time. When the guy came to hook it up, he also did not mention a contract. When we called later, we were told that no one had to tell us about it. And they said that it was in the fine print that we agreed to upon installation, that we were in a 24-month contract. Though we should have read every detail of the fine print, we were told that there was no contract and shouldn't be expected to make sure they weren't lying to us.

In addition, there was a rebate for signing up to direct deposit for $100. After a few months, I called since we had not gotten it. We were told they were mailing it. We didn't receive it so I called again and again upwards of 5-7 times over a year. We were given a variety of reasons why we weren't getting it. And every time, we were assured that it was being mailed out this time but never was. We called to cancel. We were so fed up. A manager apologized and told us he would give us a direct number to get the rebate taken care of and he also promised us another $100 bill credit for all the inconvenience. The rebate still never came. The credit appeared on the next statement and then was reversed on the statement after that. Now we were up to $200 that DirecTV owed us.

We called to cancel again and talked to a manager. We were told that cancellation was $200. We told her how we were owed $200 in rebates and credits that we never received. She said she would waive this fee since they were even. The next month we received our final bill and of course, we were charged. And neither the credit nor the rebate was put into effect again. At this point, we have stopped payment with the credit card company and I will go to court before I gave them a penny. In my opinion, DirecTV handles customer service with the policy that they will continue to not give any time of credit or refund and just wait for the majority of customers to give in. I will not give it and I will not pay them.

I signed up for a one-year contract with DirecTV. At the end of that one year, I tried to cancel my DirecTV service and I was told that I have a two-year contract. Funny, I don't recall signing (and would never have agreed to) a two-year contract. But maybe I did, so I asked them to send me proof. They did not send any proof, just insisted that was what their computers said. And there you have it: Your word counts for nothing, DirecTV sets up contracts without signatures and the computer is always right.

On January 11, 2011, I started new service with DirecTV and AT&T, their so-called bundling service. The bundle from hell. This ordeal has been a nightmare from the get go. To put it short, lies from salespeople, service representatives, installers, technicians and management and bad and faulty services. On January 24, two weeks later, we cancelled all services. So guess what, for the nightmare DirecTV sent us a bill of $460.00 cancellation fee.

I ordered triple play service (phone, internet and TV) through AT&T. However, AT&T never installed phone and internet but sent DIRECTV to install TV service on 1/14/2011.

On 1/28/2011, I called DIRECTV to suspend the service until AT&T installs the internet and phone since I was instructed not to cancel my Comcast phone, internet and TV yet until they install the triple play service.The DIRECTV customer rep I talked to was rude and didn't want to suspend the service. I told them to cancel and paid the $23.99 bill they sent me in full. I also sent back their equipment. Now they want $402.40 early termination fee from me. However, I never signed a contract with them for 24 months and AT&T never informed me that they will sign me up for 24 months with DIRECTV.

This is consumer ripoff and misleading that needs to stop. Hope you can help me.

I cancelled DirecTV, sent all equipment back and received a refund check for $14.07. Today, we came home and received a bill for $270.02 for porn movies that were allegedly ordered back in July 7, 2008 to August 10, 2008. We have never ordered any movies and I refuse to pay for these movies. What can we do?

I received a flyer and I ordered the ultimate choice package that included HD and DVR; however, I didn't get what I ordered. The technician asked me to sign and to call later to fix the problem. I spoke with several agents and my ordered was never fixed.

On 12/13/2010, the service was canceled. On 12/14/2010, receivers were returned. On 12/20/2010, the invoice was received for this date for a Past Due amount of $36.66. How could this be past due when our account was canceled only a week prior? These were the final prorated charges which I paid on 12/21/2010. On 1/22/2011, I received an email stating that I was sent a final bill of $48.96, which had not been paid yet. On 1/24/2011, I received a paper bill for $5.00. Somehow, I paid the $36.66 short. I paid the $5.00 immediately. It appears that this $5.00 was included in the $48.96 On 2/07/2011, I was contacted via phone regarding the balance of $43.96.

After receiving the 1/22/2011 email, my husband called DTCS to have these charges explained. He was informed that this was for four PPV adult movies from 2007 that were on the card. We do not watch these kind of movies and would have no way of watching any kind of PPV as one needs a phone line hooked up to the receiver. There are no phone lines anywhere near the TV. DTCS said they were never watched. How can you bill someone for services that were never rendered? That email also stated that we were sent a final bill. As I stated above, the final bill was for $36.66 which I paid. There has never been any such bill for $48.96. Now, we're told it has gone to collections.

I work in accounting. A customer does not go to collections unless they are more than 120 days past due and certainly not before they get a bill. What happens if I did not have an email? I would have been sent to collections without any notification at all of these charges. While we had service, we were never late with a payment. We are greatly outraged at your unethical practices including the practices that resulted in DirecTV losing a multi-million multi-state lawsuit. After speaking with DTCS and being told these charges cannot be removed from our account, I filed complaints with the FTC and the Oregon Attorney General. I also contacted a location news station. Not until 2/7/11, we were told to contact your department. We want these unsubstantiated charges removed now.

I called DirecTV to cancel my service. I wasn't using it much and needed to cut expenses. They said if I wished, they would leave the equipment for six months. If at the end of that time I was in a position to resume service, I could do so. If not, they would take the box back. Six months went by and I lost track of the time. Suddenly, I started getting bills from them again. I called and said I didn't want the service and hadn't used it, but they said I still had to pay. My argument is that no one contacted me to see if I wanted to resume service. And I wasn't told the service was again available (if indeed it was, only they know). People should know that if they agree to this arrangement, they better pay attention to the passage of time if they don't want to get billed for a service they aren't using. I haven't paid them and don't intend to.

I was lied to about everything! Refer a friend is a lie. A friend referred us and neither one of us could get the $100.00. They told us that it was too late to get it because we had to call back with our friend's account number. This was after they said that it would be okay to call back and they said they noted it on our account. A few months later, friends of ours moved here and we got them to get DirecTV. We were all sitting in my living room with speaker phone on. All of my company that day heard them tell us that our friends and us would receive a $100.00 Visa card that we could use anyway we wanted to. My mother-in-law was also here the day they said all of this to us. She was planning on getting DirecTV but not anymore. We called about that and they said that they never had a promotion like that.

Also, we called about the NFL package which we did order. We were told that our last bill was the last payment we needed to make for the NFL package. It was a lie. Our bill was $106. Then, I got the next bill that was supposed to be lower, because we supposedly paid all we had to for the NFL package. Well, this one is $130. I was dumbfounded. We recorded the entire call with DirecTV and pretty much got nowhere. They don't like when you record them though. They "advise against it". I wonder why. Probably it's because they don't want to get caught in all the lies they tell their customers. If anyone decides to record them, you do have to let them know they are being recorded. If you're reading this and are thinking about getting DirecTV, don't do it. It's the biggest joke of a company I have ever dealt with.

About December 17th 2010, I called DirecTV to get install and install was scheduled for December 20th.

I called about December 18th and reduced service from Choice Xtra Package with two free receiver upgrades to just one HD receiver and three standard receivers. I was told, after about 90 minutes on the phone and being switched through four different service persons, to wait for the installer and make the changes then. So I waited for the installer.

On December 20th, the installer arrived and I explained what I wanted to do. He contacted the company and talked with them. He gave me the phone and I talked with three different service representatives. After being switched the third time, I got someone who knew what to do. He cancelled my installation and restarted a new installation. At this time, I applied for the "advertised refer a friend package' with my brother's account number. It was accepted and my brother sent in an email to say I was his referral. The installer did the install.

It seems that DirecTV can't get its schedules correct as they called me three times after that with new installation dates. Everything seemed to be working well until I got my credit card bill dated January 12th 2011. Instead of the $21.32 which should have cost to get installed, they had billed my credit card four different transactions with a total of $121.63. Only one of which I authorized for $10. When I called in to complain and after 90 minutes and four switches, I found out that refer a friend rebate was not given. I decided to cancel and did on January 21st 2011.

My credit card was illegally billed and collected from and additional $440 was charged for cancelling the service.

I called and purchased a $29 per month package, then I was given surcharges for every receiver which is not advertised. Also, I was told all the channels I could get, however I later learned that certain channels such as Fox and BET are not in my area as part of the package. The advertised package and what you receive is totally different.

My initial contract, entered into more than two to three years ago, was for two receivers and monthly service. My second receiver never worked. It was returned, and a new one was received. It also did not work. A subsequent telephone call with technical support accessed my receiver and alerted me that my installation was incorrect. I was told, at that time, that I could extend my contract for two years, with an additional monthly "insurance fee," and they would correct the installation, or I could pay a flat fee of something like $100 for them to correct it.

I told them to forget it, and mailed the second receiver back to them. Despite this, they continually tried to raise my monthly bill for about six straight months, afterwards. I always get contacted when this happened, and would finally get my bill corrected. It is now two to three years later, and I just bought a new TV. I am sick of my company having no television in my living room so I called DirecTV.

They are now kind enough to tell me that I will only have to pay $20 for another receiver (that I was supposed to have in my initial contract, anyway, but have never had), and that I would only have to pay $50 to have them come out here and correct their installation problems. DirecTV is a scam artist--always have been, in several ways. I want them to correct the installation that they initially agreed to complete in our initial contract.

I became unemployed so to reduce cost, I tried to change from Comcast to DirecTV due to an advertised special for $29.99. I signed up via phone and was told that it would cost $39.99 total including the applicable taxes. The first bill came in at $83 and the AT&T reduced cost was not applicable due to the service level that I signed up for. I called DirecTV to fix it but they offered no solution. I asked to cancel and get a refund since they did not live up to their end of the bargain.

DirecTV told me that they would have to charge me $480 for the cancellation fee. After three more calls, the DirecTV operator told me that the bill would be reduced to $42 and I hesitantly agreed. The next bill came in at $52, at which time, I called, cancelled and paid what I owed for the services rendered. I then called Comcast, whom I had asked to stop my service temporarily, to start up with them at under $20 per month for only local channels. I would like to join any class action lawsuit going on or begin one if possible in Florida as I'm pretty sure that I am not the only one that has gone through this type of situation with DirecTV.

I would not recommend DirecTV to anyone. The customer service is horrible. I spoke with a manager named Mike with ID # **, who said that when a charge is placed by DirecTV on a customer's account, it is their responsibility to recognize that it was placed there and call in to remove it. I did not order Showtime and have been charged for Showtime for 13 months. They refused to credit back all of the months of Showtime that they put on my account. Once my contract is up, I will not have DirecTV again.

For me, it is not about the money as much as it is about the principle. The first representative was very nice on the phone and told me the length of time it had been on my account. After he transferred me to another representative, that representative was extremely rude, and the manager told me that this was my fault for not reading my bill more carefully each month. I am amazed that there are not more honest people out there who want to do the right thing and take responsibility for their actions.

DirecTV was installed in my home on Aug. 4, 2010. They uninstalled a professionally installed surround sound system by Best Buy. It took 4 different guys (4 different times) before the last guy finally figured it out. That took hours on the phone arguing with them. They kept saying that they don't hook up surround sounds. And I keep saying that I paid a professional to hook it up and they disconnected it, so they need to put it back like it was. It took hours on the phone arguing with them. And the hours each guy took, that didn't know what they were doing, was very aggravating.

Then, around the middle to end of Sept. 2010 (just around 1 month into my service agreement), a man called me with a promotion for a NFL ticket. It would cost me exactly the same price as I was paying now, only I would get more channels for free for the next 5 months. I asked him 3 different times that if I was not happy, could I go back to my old package. He told me 3 different times that I absolutely could. I asked him 3 different times if this was going to cost me 1 more penny. He said it would not. Well, I agreed to take it. The following month, my bill was no longer $59.99 like it was supposed to be for 12 months. But it was $90.11.

I called and talked to 2-3 different people and a supervisor that said they would fix it. The next month, my bill came in $121.09. So, here I was on the phone again with 2-3 more people. I was trying to explain that the man told me if I was not happy with the promotion, that I could go back to my old package. One lady told me that those promotion people do not tell you everything. They just want you to take the promotion. She said that she gets numerous complaints about the promotion people. But needless to say, I got nowhere. I tried to cancel but they want over $400 to let me out of the contract. I told them I signed up for the $59.99 package and that was all I wanted to pay. The promotion man flat out lied. I even told them to go back and listen to their recordings. I was not the one that was the liar. Now they are telling me my bill is going to be $116.00 a month, because I lost all my promotions as I took that guy's promotion. I was "targeted"!

I had discounts for signing up but lost all of them because I took another promotion. They never tell you anything about losing your discounts if you take another promotion. I did not call for that promotion. I was approached. They targeted me and tricked me to take away my discounts, especially because I had just signed up and was only in my 2nd month. They also had on their website that you won't get a bill for the first month of service like Dish Network does. My service was installed on August 4 and they charged my credit card on August 6. What does that tell you?

I have spent numerous hours on the phone with customer service and supervisors. I even had one supervisor tell me that he would put everything back like it was. But he did not. I asked for a corporate number and all they would give me is a physical address. I have sent 2 letters to that place. I got a letter in the mail saying that they tried to call, but the number on the account is no longer in service. That is right. I gave them my cell phone number and my e-mail but they have never tried to contact me. My cell phone is never off and always with me. They won't even call and talk to you themselves, because they know they are wrong in what they are doing.

I asked them to put me back to what I had originally signed up for or let me out of this contract without the termination fee. The letter they sent me gave me the basic number to call. But you will spend over an hour with a regular person and a supervisor. They will tell me the same thing they have been telling me for the past 3 and a half months or tell me that I can get answers to my questions on their website. Can you believe that?! Please help me get my original package back with my discounts that I was stripped of without being told about or let me out of this without a fee. Thank you very much.

I responded to a DirecTV welcome back promo I received in June 2010 for a prepaid $200 Visa. I canceled my other satellite service, breaking my contract and costing me $162.50. I submitted the rebate form along with my cancellation bill, circling the fee to the cancellation fee offer # ** in El Paso, TX on 7/6/10 . This was after I received DirecTV set up on 6/23/10. I called in August 2010 but was told that "it takes 8-12 weeks to process". I then forgot about it and did not call again until 12/16/10. At this time, I was told that "it was never received". I was told that a supervisor would review.

After several phone calls later, I was told that there is nothing that can be done, even though I could reproduce the form that was mailed, along with a confirmation received by email. I feel I was conned into switching to their service and now am bound for 2 years. As a consumer, there seems to be no other recourse than to just lie down and take it. I would like a review. And I request the offer be upheld for the $162.50 cancellation fee I had to pay. I would have kept the previous provider had I known I would not receive the rebate.

I canceled my account from Bakersfield (CA) in June 2010. Instead of canceling my account, they put it in suspension for six months. After that, without my approval, they reinstated the account and started charging me for monthly service. After repeated phone calls and talking to different employees and managers, they want me to pay the $108.47, which I feel is a total unfair. I would like DirecTv to look into the matter and intervene and do all things necessary.

I don't want to pay for this unfair charges. They threatend me to complain it to the collection agencies and that they will do harm in my credit report. This is a total robbery.

We just signed up with DirectTV about a month ago. At signing up, we were told we were eligible for 2 DVR receivers and installation free. All we were told is that we had to pay an extra $5 for each receiver monthly. We just moved to the area and explained to the rep that we would have another TV in about a week. They told us it wouldn't be a problem.

The technician came a couple of days later with both DVRs but one wasn't working. We expected to hear from DirecTV, but got nothing. On the day we paid our bill, we inquired about the box again because our living room TV didn't have service for so long. We were told once our payment went through, we would be able to set things up. Four days later we called again, and the representatives stated because we haven't called about it again within the first 14 days, and our order only stated there was 1 DVR(which was the rep's mistake) so there was nothing they can do but charge us for the second DVR and installation which they told us would be free upon us joining their company.

It is not our fault the receiver was faulty, or that the individual wasn't properly trained and told us all the wrong information. Now only 1 of our TVs have service, all because they had us sign up on false pretenses. If we had known all of this from day 1, we would have gone with a different provider. Now they want to charge us over $400 if we cancel their service, although it's a service they are not providing.

I spoke with several people today from DirecTV regarding the installation that was done for my father. My father passed in August and it was not clearly explained to him the deal about the DVR. On the day of the installation, my father was asked to pay more money; he did not understand why. I spoke to him after the installation, only to find out that he did not receive the DVR. I told him to call and see why. He was told that it would cost $250 more.

When I came up in January, I noticed that he did not have the DVR. So, I called DirecTV to explain to them the fact that my father did not understand what the $7 charge was for. The individual from DirecTV just transferred me to a different department. I spoke to the last individual who seemed not to care about the senior citizen's needs. DirecTV doesn't care about our senior citizens and about anybody else. I recommend not using DirecTV.

I was convinced to get the super football package by being told it was far less expensive than it was. The sales people lied to me. When I called to complain, I was also told that I could not cancel it. So, I told the representative to be sure to list that I did not want to ever have it again. I got it again anyway. I was told that there was no record of my refusal to get it again, and that I could not stop it. I can't pay it, so I will probably lose my cable. I would join the class action lawsuits, if I could find them. I'm a divorced woman with social security income. I care for a disabled brother. I don't have the money. I read that I'm not the only one.

We had been long term customers, but we were not in contract. I own and purchased our DVR units from Circuit City stores for $550. When I lost my job, I cancelled the service to save money with my balance paid in full. I thought there was nothing more, only to discover they sent us another bill for $530. They claim that even though we bought these for cash, they were leased, and we were paying for them in order to lease themcrazy! I have contacted my lawyer, and we are suing them since they have no contract with us! Please, feel free to contact me. I will supply more details. I would like to be a part of the class action lawsuit against the jerks!

When we signed up for satellite TV service with DirecTV, we were told that all the equipment would be brand new. The installer showed up late so by the time he finished, it was already dark. We noticed some problems with reception several days later and went outside to see if there was a problem with the dish. That's when we first found out that the satellite dish was old. It had lots of oxidation, which after thinking about it, made sense since the installer had a truck with Nevada plates and he had stated that he was here helping out. We called and complained and were told that a technician would be sent out at our expense. When we pointed out that we'd only been with them 3 days, they relented and stated that we were within the "guarantee" period. This should have tipped us off to what lay in store for us. While programming the remote with our favorites, we found that they had programmed us with a lower package than what we had signed up for. We had to call and have this fixed with some difficulty. Then, within the first week, they had to send a replacement receiver since it was not responding to the remote control. From then on, we would lose reception for a day every week, and we would not get credit and would be told that the system was undergoing maintenance.

After seven months of this shoddy service, we decided to cancel the service. We knew we would have to pay an early cancellation fee, but this was preferable to continuing with them. The night we called to cancel, the service was disconnected immediately. We asked how much we owed and if we could pay then. We were informed that we would receive a closing bill within a week along with shipping boxes to return the equipment. They charge for unreturned equipment. Two weeks passed and there was no sign of either the boxes or the bill. We called and inquired and were told that they must have "overlooked" sending the boxes, but that they would be sent. We received the bill and then the boxes three days later. The bill clearly stated "Due Upon Receipt" and we sent the check for $310.41 plus the equipment. Nowhere on the bill did it say not to send money, that they would automatically charge our debit card. We had not signed up for AutoPay and did not expect this. They received our check payment, they then also did a debit card withdrawal for the same amount. It wasn't until we received our bank statement that we noticed the double charge of $310.41.

We called DirecTV and asked why they had debited our account since we had already sent in the payment by check. We were told that we had "paid the account too soon! We told the representative that if we had been told not to send a check, we would've waited for the debit charge. We then asked how soon we could expect the money to be put back into our account and we were told that the "company policy" is 6-8 weeks. We called back the next evening to speak with someone in finance. When the representative from that department wouldn't help, I asked for a supervisor. I was left on hold for over an hour (I'm sure they were hoping that I would hang up) before one "became available. I explained the situation to Joel, the supervisor, and told him that we had never signed up for AutoPay and that they had no authorization to do debit withdrawals. He placed me on hold several times and finally told me that we would have the money in our account no later than 8 days from that night (12/21/10) guaranteed. I repeatedly asked him if he was sure that once I hung up that he could guarantee that we would get our money and he said, "Yes, I guarantee it."

Needless to say, 2 weeks went by and no refund. When we called again we were told that they did not know why he had guaranteed us our money within 8 days since the "company policy" is 6-8 weeks. So we were back to square one. I was put through to another supervisor who flat out stated that we either had to wait 6-8 weeks or go to our bank and request a charge back. We have gone to our bank and they submitted a fraudulent withdrawal complaint to their headquarters.

This events took place in December 2010. Our property taxes, home insurance and initial down payment on the new car insurance were all due. We had to withdraw money from our investment account to be able to cover these expenses plus the space rent for our manufactured home.

When I first signed up for service at DirecTV, I was told that I would receive a promotional price of $29.99 Choice, $34.99 Choice Xtra, $39.99 Choice Ultimate, and the Premier Package with Sunday ticket for $59.99 (for 5 months). I was also told that I can downgrade anytime before my Premier offer would be over and get on any lower package at the discounted price.

I called in today two times and spoke with a manager regarding what I was offered. The manager denied me what I was initially promised. After 1 hour on the phone, I basically got no where but was told by a billing specialist that I would need to call back when my promotion is over and see if I could get the promotional price I was originally offered.

I have had nothing but problems with DirecTV. Their commercials say they are #1 in customer satisfaction when that is so, so wrong. The reason I started service with them was because I've had bad customer experiences with Comcast and Dish. Lo and behold, DirecTV is no different. Actually, they are worse than the others.

I will see what will happen when my promotion is over. I might just bite the bullet and take the cancellation fee. But believe I will spread the word and tell everyone to not get DirecTV.

Over the phone, I attempted to cancel the extra channels attached to the NFL ticket once the playoffs started and I was told that they would do so on the date that I requested. DirecTV did not do it and they still charged us for the service even though I cancelled it. I was told that I never called them and there was nothing they could do about it.

We had already paid off all of the charges for the NFL ticket. The extra channels came with the NFL package and the NFL ticket was completely paid for and yet inactive. The channels should have become inactive as well, but instead it kept going. We were charged even though I already cancelled the NFL ticket package and I had never asked for the extra channels to continue.

We had not budgeted for the extra charges, especially since I had called them to ensure that things were cancelled.

We became DirecTV customers in May 2010, and immediately started calling them because the DVR was not operating properly. When we turned the TV on, we would have to wait, anywhere from 15 minutes to an hour, before we could change the channel. I called, at least 10 times, requesting service and they always wanted to troubleshoot over the phone. The DVR would work for maybe a day or two, and then we would be back where we started.

We got to the place where we had to leave the TV on whenever we left the house, so that we could change the channel when we returned ,or we would turn to the news channel before going to bed so that I could watch the news of my choice, before going to work in the mornings.

We are paying a monthly maintenance fee and DirecTV still did not want to send a technician out. I could have called more often, but I got tired of coming home from work in the evenings and spending time on the phone with DirecTV. Finally, seven (7) months later I told them I was not going to troubleshoot over the phone anymore.

Fortunately, I finally got an agent that said that she sees the number of times we had called and she was sending a technician out. The technician replaced the DVR and everything has been working just fine.

I signed up for DirecTV and agreed to the HD package. I went out and bought a huge TV for lots of money, so that I could get the local HDs and enjoy football and other sports in HD. Several months went by and they dropped the local HD channels in this market. I see this as a change in my agreement. I was never notified of this change.

When I first called to inquire about DirecTV, the operator assured me that I would have the 29.99 deal. I questioned this several times and explained to him that I could not afford anything more. I also explained to him that I wanted two receivers so I could watch TV in the bedroom. Again, he assured me they could fit that in the package for 29.99.

I questioned this again and explained to him that I didn't want any surprises and I didn't want to agree to something on the phone and get a bill for something totally different. He assured me that this would not be the case. Well, the tech came to install and I explained to him the the package I had been promised. He told me I would have to call and take this up with the office. Which I did, several time and got the run around. They would not honor what I had agreed too and they would not let me out of the contract. I disconnected and thought I was done with that. But they turned my bill, $400.00 for early disconnect to collections. So, eventually I payed to reconnect and now I am stuck with this service I do not like nor do I really want. I feel like I was lied to and tricked into a contract and then strong armed into keeping it. I don't think this is a fair way to do business. But as the supervisor I talked to pointed out, "There is nothing I can do."

I am paying almost 50.00 more each month for a cable service I do not want. And what's worse is they tell me if I move the contract will start over again. Will I ever be free from this contract I was vanboosled into? Is there any help out there? How can they get away with doing business like this?

HD programing is ten dollars monthly. HD DVR box is 7.00 monthly, all were free until I order it. I didn't know the fee until it was connected and they were in my living room. Programing cost more than the price they advertise, now if I cancel the cost is 175.00.

I saw a promotional offer of a $100 gift card for a one year contract, so I signed up. When scheduling my installation, I asked about the gift card and was told by Customer Service that the tech would have it at installation and my account would qualify for that incentive. At installation, I asked the tech and he said it would be sent after the 1st month of billing. After 6 weeks I called and customer service said yes, I qualified and it would be mailed to me shortly. I never got it and emailed the company.

A sales manager called me and said my new account did not fall under that $100 gift card promotional offer. I told him that 2 customer service reps and the tech said that I did qualify, and I wouldn't have signed up with DirecTV in the first place if it wasn't for their gift card incentive. The Sales Manager was polite, but still said my new account did not offer the gift card, so no! I'm still a customer, but I never got the promised promotional incentive. I really needed that $100 gift card and signed up with DirecTV instead of Dish Network solely due to that promotional incentive. As settlement, I want DirecTV to credit my account with the $100 their ad promised. Thank you!

We were promised throughout the whole 2 years we had DirecTV that we would get local channels and wasn't told about the 2 -year contract until after we signed the paperwork. We kept asking about the local channels and they said we would get them. So after the 2 years was up, we cancelled and went back to Bresnan cable.

I broke our contract with DirecTV as they couldn't renew our favorite show Cops and we asked if they could give us Showtime and they refused. We had to send our box back and receiver that we bought at Best Buy and paid $100.00 for and paid $330.00 for breaking the contract. We then went to AT&T u-verse as they had our show. We loved Cops. The people from AT&T tried talking with them to get our money back and they were very rude nothing was resolved. We would like to get our money back as they were at fault.

My daughter had a account with DirecTV, she moved and dropped their service. I have never had DirecTV, I made one payment for my daughter when she lost her job, on April 30 of 2010 of 130 dollars. In September, DirecTV took 788 dollars out of my account because I made a payment with my debit card. They said they could go in my account and take what ever they want.

I filed a complaint with the attorney general office in North Carolina, and a complaint with DirecTV, they overdrawn my account. For over 2 and a half weeks, they finally returned my money. I had 30 dollars in my account when they took it out. Now, they have done the same thing to my mom who is 80 years old because she made a payment 2 years ago for my sister, my mom has never had DirecTV either, now they have ripped her off 400 hundred dollars.

This is not legal. This is just plain out stealing someone need to put a stop to this practice. Our cards where not used to open these accounts, we just made one payment, so please anyone who reads this don't use your card, send them a money order. I will never do business with them, they are thieves, plain and simple. If this happens to anyone reading this, contact your attorney general in your state that was the only way I got my money back. I have never been so glad to see 30 dollars in my account but it took almost a month. I am trying to warn everybody about this dirty practice.

These are wrongful company practices. They promised local channels when I signed up in Mar 08, and did not receive them till Nov 2010. They promised $29.99 pricing, and I was not told it was rebate, free dvr. I was paying monthly use fee; when I moved, they charged installation.

I am a customer for DirecTV. In the last six months, they canceled 2 channels from the package. When I called to them, they said there was in contract that they can change or cancel a channel from the package. If you want that same channel, you have to pay extra. I feel that was cheating with customer when you buy something and make agreement, but at the time of delivery you change the package. Still, they say you can't cancel your agreement or pay the fine. I think this is very, very same for them. So many Indians have the same experience.

I have read numerous reports of people calling DTV shady, a horrible company, and other names. After reading about all the "complaints" and I use the term loosely, the American public is moronic, borderline slow. I have great service with DTV, have for years. Just like any company, they want to make money. Just like any company they start out with a promotional price. First, let's talk about the word promotion. A promotion is when you get to try out a service or product for free or at a reduced price, you know, like 12 months. (Ring a bell? Duh? )

After the promotional pricing you have to pay regular price for the service. A price that is cheaper than most cable companies by the way and only a couple dollars more in some areas. You are getting more channels, more HD and better pricing. Now for you tool bags that move and try to shuffle receivers around illegally, tough luck. That's enough for now.

I paid installation to have a pole and satellite dish setup at my home. My neighbor has satellite also running from the pole installation I paid for yet I was not asked if this could this be done. I cannot have new cable service installed and want the pole removed because I paid for it.

Because we moved to a new location, we had to cancel our service with DirecTV. First time, we called in, the customer service rep transferred me to the billing department. Because of a 2-year contract, there was a cancellation fee for $400.00. Then a week later, unexplainable, DirecTV charged my credit card for amount of $278.00 due to a balanced that was due, which did not included the cancellation fee. Without my approval, DirecTV charged my card, and according to them I had use the card to make payments before and that is the card that was on file.

I asked them them to stop charging my card. And they did, for awhile at least. Another incident happened, they were charging me for the $400.00 cancellation fee on my previous credit card, which I had the bank blocked any transaction coming from DirecTV. DirecTV tried to charge my credit card without my approval, again they are doing this without informing me. No phone call, no emails, no letters. Nothing.

I had to find out from my bank. And I am glad I am getting rid of DirecTV. I feel sorry for anyone that has to go through this and deal with DirecTV. Personally, I will never get DirecTV again, nor will I recommend this service to anyone and I will be advertising verbally about what happened to me while I was their customer. Hopefully this will put a bad rep on their company. This is the worst company I have ever dealt with.

A couple of weeks ago, I called up to inquire about a show that they had been advertising. I couldn't find the show by name. When I called, the person could not find it either. He put me on hold for several minutes and when he returned he said they used a different name. After that correction, he told me that I was a good customer and he said he noticed I didn't have any premium channels. He told mt that I could have all of them for $16 a month for 3 months. He said I would have to keep them for at least a month. Today I received my statement and it was $44 instead of $16. I called and talked to Soloman. He told that the price was now $44.

He said the best he could do was give an $11 credit but the price would still be $44 per month. I asked to speak to his manager. He asked what did I want to say to him. I told to just let me talk to him. He said "well then, he's not here now". I asked him to let me talk to his manager's boss. He told me he was not in either. He said I would have to leave my number for him to call me back. I told him to just cancel at the end of the month and I complain along with the others about the way they lie. DirecTV is charging $44 per month instead of $16. I didn't order the premium channels; they hit me with the special, then charged regular price.

First of all we referred our daughter as a customer and were promised a credit and then were told we did not do it right and were denied the credit anyway. Then we received three months of free shows .We were to cancel within the three months so that we would not be charged after that. I canceled and was charged for almost three months after that for Showtime.

I insisted they look it up in my account. At last after much insistence they looked it up and found that yes I had . They then told me they could not give me a money credit for the amounts they wrongly charged me so they said they would give me three more months free until March 14th 2011. I checked it out and of course they did not and I had to call them back and argue about that.

They finally turned it on. Now the first bill after that I suddenly have $120.00 worth of pay per view movies charged on my bill from July. This is December 28th, 2010. My husband did order two movies a few months ago and I did pay for them and they did not take six months to show up on my bill. They also hooked a line for my landlord into our line instead of giving him his old line.

Quite possibly there could be something tied into that. They are saying because we did not have a phone line in July hooked up to our DirecTV, it took six months to show up. When my husband ordered the two or three movies,they were ordered through the remote and it did not take six months to show up. It showed up on our bill right away.

We have never had a phone line hooked up to our DirecTV. They are lying and ripping us off. Another thing they did was when I first called and was talking with one of the reps, I asked him just out of curiosity what would I have to pay to drop this if I were not happy with the service. I was told $75 which I thought was not real good but If it came down to it I could manage. Then later on when I got into the fist argument with them, I was told that is $75.00 for every receiver. They are sneaky, misleading and out and out liars and crooks. Some one needs to do something about this company. They need to be made to stop ripping off and lying to people and being so dishonest. How can a company charge someone for movies they did not order and tell them they are responsible for them when they know darn well they did not order them?

I switched to them in February of 2009 and I had it cut off in February 2010. I cut it off because at the time I had it installed, they had an advertisement saying if you refer someone, you and the other person whom you refer would get a Ben Franklin. That is $100. My brother-in-law Edward *** referred us and after the switch, they didn't receive nor did we the $100. I don't like dealing with liars. Sorry for the strong word. Now they have turned me over to a collection agency by the name R P M. They call my house everyday trying to get $228.91. DirecTV has charged me a $140 early disconnect fee. I got it in Feb. and disconnected in Feb. I would like for them to quit calling me. I don't owe them what they claim. I hope that you'll will be able to help me on this. Thank you so much.

In the past 3 months, I have contacted DirecTV multiple times on an issue with a new box they sent me. I had acquired a new 3D TV. So we contacted DirecTV to ask them for help with our old box that work great. They send me this new box that had 3D view and all that neat stuff. After only a few days of having it, I started notice that my box wouldn't record correctly with missing frames when viewing. Shortly after that, I started noticing that the control to the box would lag heavy at times, even after replacing batteries at least twice.

Yes we did call them; they would take us through some steps, never really correcting the problem fully. I had told my wife on several occasions that the box was defective and our problem wouldn't be fixed until the box was changed out. Several times, she would call them that had her doing this and that. We have 4 wireless phones in the house; it seems like every time she call them she would kill the battery in at least 3 of them (phones).

Last night was no different, except this time it gave an error message, something to do with the hard drive (DVR). Mind you, we also ran down 3 phone batteries because they kept insisting that the problem was that the antenna needed an adjustment. I have requested credit to my account for the last 3 months; they only want to credit me for $60 of $300. I don't think this is fair.

1st of all, the box was defective since the 1st day of installation. They should have sent me a new one. I know that I sent them the old one I had immediately. 2nd, the continued calls should have made them realize something was wrong with the box. 3rd, I think they receive my payment on time every month, even if I pay them ahead of time. Finally, years ago you didn't need any kind of special antenna to view TV. Today you have to pay at least $100 to view the television set. But no agency is willing to say that you, DirecTV, Dish Networks and every other provider out there, need to comply with some kind of code for fairness to the public.

I was promised a refund of the $240.00 I had to pay Dish network to switch to DirecTV. That was last summer I still have not received any rebate.

We switched from Dish to DirecTV to lower our monthly expenses and we're offered $34.99 for the basic channels with $10 per month for the extra 2 receivers. After about 3 weeks, we received a phone call offering an upgrade for a trial of 5-month period for an additional $5 per month. We asked if our original plan would be affected if we decided that we didn't want to keep the Premier Package and we're assured that both my husband and I in 2 conversations with the phone solicitor that our original price would remain the same, $34.99 and the total after taxes would be $49.88 per month. We agreed to sign up for the trial period. On the following month, we received a bill with $59.99 for the NFL Sunday package. I called on 10/27/10 and stated that we didn't sign up for the NFL Sunday package and that we signed up for the trial upgrade to premier. I was assured that there had been a mistake and to just pay the $49.88 and it would be taken care of.

The following month, we received the bill, it still had the NFL package on it and it said that we still owed $16.33 from the previous month and the current amount was $66. I called and was on the phone for 1 1/2 hours, spoke to 4 people including Philip and a supervisor J.T. J.T. informed me that he had no record of our phone call and that we had to have signed up for the NFL package and that the other promotion didn't exist. I told him we didn't want the NFL package, never wanted it and that I had called the month before to cancel it. He said there was no record of me ever calling. He said we couldn't cancel the package because the season had already started. I asked to get a copy of the contract, we agreed to and he said he couldn't give it to us. I asked what his last name was and he wouldn't give it to us. He also said we could go back to the original package but not on our original rate and that we would have to pay the NFL package no matter what. I was informed if I canceled services, I would be charged $480 for early termination.

DirecTV charged me $200 to cancel HD service they could not provide! I was DirecTV customer for six years. Last year I bought an HD TV set and upgraded to an HD DVR. Last month, I moved to get closer to work to a community to which DirecTV could not provide HD service! They could provide standard definition through a third party company called MDU. Standard definition produces a grainy image on HD RV set! So I had DirecTV come out to see if they could install an HD dish at my apartment. DirecTV could not install an HD receiver at my apartment! The HD DVR would not work at my location! I talked to both DirecTV's and the third party provider's and they was no way I could get HD service at my new apartment. The DirecTV customer service agent told me that I would not be charged an early cancellation fee. I cancelled the DirecTV service.

Two weeks later, I got a bill with a $200 early termination fee! Yesterday, I called DirecTV's customer service to have the fee removed. I was told that the customer service agent I talked to originally was mistaken and the fee was valid. I called back today to speak to a manager. She told me the same thing. DirecTV placed me under a two year service agreement to upgrade to HD service. Although DirecTV could not provide HD service to my residence, the early termination fee was still applicable. The termination fee would not be removed. DirecTV charged me $200 to cancel HD service they could not provide!

Direct TV customer service rep. did not tell the truth. I gave a referral my Acct. # which was incorrect. My referral gave the acct # to Direct TV. When ordering service and should have received 10.00 off his bill for 10 months and the same for me. At the time he was ordering the rep. said the acct. # was incorrect but he could call back with the correct # but when he called back the rep. said he had to give the # when service ordered. This Co. has no one of authority or who can make a decision. After talking to four reps. and three that you could not understand -no results, should have had a translator for the first one. This day I will cancel my DIRECT TV service and go with a local Co. which can service here and I can understand and if they don't tell the truth I can go and contact a real person. I canceled my DIRECT TV this date after 6 years $143.97 a month.

I am writing in regards to what has happen to me as a customer of direcTV, in which I was a customer for the past 3 years up until 9 months ago in which my direcTV services was disconnected for what they alleged was for the reason for my irate and irate behavior toward their customer service representatives. And I admit there was times in which I had my quarrel with them but the reason why is because of the unlawful and deceptive and misleading promotional offers and marketing advertisements by which this company set their standards and deceived and mislead us as customers. To whom we pay for their services in which they provide to us in return for our business and this is what happen to me on more than one occasion in which I was offered promotional discounts on my services for example when I was first a $10.00 discount of my monthly bill for a whole year.

And then after 6 months, the promotion stop and I was told that it was no longer available and that were not going to honor the remaining 6 months and is this fair to us as customers to make an offered like this this and then do not honor it to its full period. In which it was being offered in the first place and then their was the charges for services that I did not order and the switching of my package in which I did not give my permission and some channel missing out of my package in which I had to call back in more than one time about complaining about this and other issues and this is the kind of problem that I encountered with their customer service representatives and their supervisors as well and nothing would get get resolved to my satisfaction as a customer and this is what lead me to file complaints with my state own attorney general office and the better business bureau in Colton CA. And the federal trade commission and the federal communication commission about this company pattern of business practices.

DirecTV is a rip off to their own customers and they should be held accountable for their action and I do hold them to that for what has happen to me as a one time customer of theirs and I am sure that this kind of unlawful business practice has happen to a lot of other customers as well and we crying out for the injustice that this company has and continued to inflict upon us as customers and consumers.

I am hoping that with your help that we can bring this company to a stop and take the appropriate action that is necessary to hold them accountable as they should be someone needs to be that voice to bring this to the attention of someone that can take this to the next level of seeking justice for us. No company should be aloud to be fraudulent or to used misleading and deceptive and unlawful tactics to operate any business and we deserved to be treated better than this and we should. Please help me to take the appropriate against direcTV and I do hope that my complaint has merit and that an attorney will contact me. I do hope to hear from you soon. Thank you.

DirecTV is the biggest rip off ever. We have been a loyal customer for eight years and are finally fed up. Unfortunately, it doesn't look like we have a feasible way out, unless we want to pay hundreds of dollars. We have had a problem with every single receiver we have had. And every time we have to replace our equipment, we either have to pay for new equipment and/or it extends our service contract. With so many TV shows available over the Internet these days, I am tempted to not sign up with any TV service at all! The one thing I know for sure is that I will never sign up for DirecTV ever again. This company is getting away with fraud!

When I subscribed, I called the toll free number since I don't have computer service at home. I asked if I will be able to get the service without a box since I have digital TV's. I asked if I could get pbskids and channel 32 along with the other local channels in my area. Pbskids is one of the many channels of KQED, channel 9. I was told that I could get the full discount.

What happened was that I wasn't informed that I could get the discount only if I applied for it online? Doing it by phone means a smaller discount. I was charged the full amount for 3 months because of the delay in processing after installation. Since I didn't buy or rent the DVR/VCR from them, they didn't know how to hook up the box to record one show while I watched another.

The local channels I mentioned earlier weren't offered. When I called to complain, no one could do anything except to say that I would be charged an early cancellation fee for disconnecting. I also had to recently complain about the price guarantee discount they tried to end 4 months early. I'm very interested in being part of the class action suit or if necessary filing a suit of my own. Thank you for your help in this matter.

We signed a contract for Direct TV for $35 dollars per month and we are being over charged every month. We brought this up to their attention and they promised to correct the problem. Today we received the latest bill where we are still being over charged. I went to the office but the place was closed.

I called Dish Network to order cable in my home. My credit did not meet the standards so they transferred me to DirecTV. DirecTV approved me with a $25.00 refundable deposit to be credited back to my back account that I never received and was told it was applied to my bill. The agreement was that I was to receive cable with free Showtime for three months at $25.99 after submitting a rebate located on their website. It would take up to six to eight weeks for the rebate to show on my bill. My first bill was $95.00. My second bill was $89.00 and so on for four months. I called to inquire about the rebate that I submitted the day of calling in the order.

They said it had been submitted but I need to send in the confirmation number that was emailed to me. Another two months went by with threats to cancel my service as my bill continued to rise. When I called again, they did not have the rebate in their computer and the rep said that she could submit the rebate for an additional $5.00 a month. I agreed.

Another month went by and the rebate still was not on the bill. I would not continue to pay the enormous fees when I only agreed to pay $29.99. They said that they would extend that fee of $29.99 a year after it was established on my bill. I called to make payment arrangements for a past due amount of $60.00. I asked a family member if they would use their credit card to make the payment for me.

When she called, the rep informed her that if my services were ever disconnected, that they would access her credit card for my past due bill plus the $400.00 cancellation fee would be collected from any credit card that had been used on my account. I called another rep on three way and he lied by saying "no, they would not do that." My family member refused to pay. Our relationship was severed because of it.

When my service was cancelled, a supervisor called and apologized for the rebate misunderstanding and offered to take $100.00 off my bill. I told him that their service was misleading and it was the worst experience I ever had. He then said, "Well, you do know that any payment made with a credit card on your account, we will attempt to bill for your outstanding balance."

I told him of the conversation I had had with one of the reps. He laughed and said that "yes, they indeed would do it, and I needed to contact my bank and make arrangements." Not only did they rip me off, but they also sent incompetent workers to install the cable. The first one ran the cord across my roof from front to back diagonal from corner to corner of my roof. The second came with no shoes on and stood on my lawn furniture to attach the cable around my carport. When I called to complain, they said that the workers were subcontractors and I would have to make my complaints with that company.

In 2008, I received a promotional ad in the mail from DirecTV. Then I called to contract a TV package that they were offering in the ad at a price of $54.00 per month and the package included 4 premium channels including HBO, SHOWTIME, STARZ and CINEMAX for 3 months free. Well, first: they did not install the 4 premium channels then they sent me the first monthly bill for $74.00 instead of the $54.00 they had offered in their ad and also what they had told me when I agreed to the contract by phone. I called DirecTV to try to get what they promised, both the premium channels for free for 3 months and the monthly bill of $54.00 but they only installed the premium channels after a week of me calling several times every day.

But when DirecTV continued to send me the monthly bill of $74.00, I told them that if they weren't going to respect the price of $54.00 that they had promised on the phone, I wanted to terminate their services and they said it was okay. Then two weeks later DirecTV withdrew $600.00 from my Wells Fargo checking account without my authorization. When I asked the bank, they told me that DirecTV presented them a recording with my voice agreeing to that withdrawal and there was nothing they could do about it.

I feel that DirecTV was misleading when it came to purchasing a receiver from them. DirecTV has you purchase the receiver and has you thinking that you own the equipment but when you cancel service, you have to return it. Also DirecTV has charged me over $400 for a cancellation fee. Being new to satellite TV, I wasn't told of a contract.

I had direct TV bundled with Quest for 2 years through out that time I have had inconsistent billing statements and have to call them on a monthly basis to get the bill straight. I finally get my 2 year contract over with and cancel my service the send me the last bill and they say that is all I owe. I send my equipment back and they send me another bill for 44.97 in 2008 saying I ordered a fight through my remote and the phone line wasn't hooked up so they weren't able to bill me for it until they downloaded the card from the machine.

The fight was on 11/15/2008, it is now 12/16/2010. I called them to get this resolved and they said that they I did order the fight according to the card. I told them that I don't even remember ordering the fight it was 2 years ago and I think they should have to soak the bill up since the time frame and the fact when I disconnected my service that they said this would be the last bill.

First of all if you order a service isn't there a timely billing process so there isn't a surprise bill in the end. Second they have never had my bill right. Third why am I getting held accountable 2 years later after this happened I think they need to be investigated about there inconsistent billing processes and over charging customers on their bills? I will never in my life go with direct TV again.

I have been a loyal customer with DirecTV for over 29 years. I have had trouble with the service but usually, it would get worked out. This time, being December 15, 2010, I called the rep to tell them about the problems I'm having with my TV programs not coming in, and the TV having blackouts all the time. Well, when I called them (DirecTV) last December 2009 and told them about this problem, they want to charge me a fee for someone to come out.

I can't pay for someone to come out because I am going through radiation treatments. I had no money so I couldn't have someone to come out. Yesterday, I called and told them that the problem was on their side, and I shouldn't have to pay for someone to come out. She told me that she would schedule for someone to come out as soon as I pay my bills.

So I would like to do that now. Apparently, this company is more worried about me paying my bills than my satisfaction of service. When I finally paid my bills, a tech was set up to come out--and I was right. It was DirecTV's equipment that was at fault. Now, why would DirecTV charge someone if their equipment was defective?

Well, they waived the fee of $49.00 and some odd cents. Oh, that's down from $95.00 and some odd cents. I say that is **. I went for over a year without proper service so I should be refunded. Oh yeah, if someone wants to know why I stay with them, well, I have no other choice--unless it's just the local TV. I live in the rural area. There you have it.

They installed wrong equipment in my house. I'm being calling several times but they have no offices in Las Vegas. They want me to pay 250 Dlls for replace standard boxes for High Definition. I can't cancel my service because I have a 480 Dlls penalty. They are changing phone agreements.

I wanted to order an additional receiver box. I agreed to a $99.00 fee for the box band was told that a tech would deliver the box and charge $49.00. I was then informed that a service fee for $50.00 would also be charged as I was a new customer and had no track record with DirecTV, which is a way of saying "we don't trust you." I was also told that I could purchase a box at any National TV store. I found out that I cannot buy one as Best Company told me that DirecTV had pulled them all about eight months ago. Apparently, the stoppage information never reached the phone agents.

After cancelling account after bad reception for 2 months on September paid in full on September 8th 2010. I got billed for pay per view charges I never made for 40.42 for June of 2007. They told me this is not how they normally do business. I have looked past their bad installation that put 4 lag bolts in the roof without any waterproofing and the cracked siding with excess caulking to try to hide there defect.

Being charged for something I never ordered 3 and a half years later is real messed up. I know if I don't pay, they will put this on my credit report and I can't afford them to do this right now trying to get credit up to purchase a home.

On Friday, December 13th, I called to inquire about setting up an account with them as well as bundling one of their partners for phone/Internet service. I was told by a Mr. Rudolpho ** that, "Yes, indeed we can set that all up for you." After scheduling an appointment for installation (as well as being charged $214 ), I was transferred to their Bundling Department who informed me "there was nothing they could do until my service was activated." I decided to wait until Monday morning to call back, to give the system time. Upon calling Monday morning, I was then told that "they could not set up anything, until service was installed and activated."

Later that day, a man came and installed my service. I then called, for the 3rd time, to set up phone and Internet service. I was once told this time by the Bundling Department for DirecTV that, "We do have Windstream service in your area, and we cannot help you." I tried to explain that not only did their sales representative guarantee me this was possible, but that the sales rep for Windstream also confirmed that they service my neighborhood. After countless hours on the phone, speaking to one supervisor after another, I was told, "There is nothing we can do for you other than cancel your service." Nice, right?

I am trying to stay with their company, and yet they tell me to cancel! I even tried having one supervisor get on a 3-way call with Windstream so they could in fact see Windstream serviced our area, but he declined. So having now been exhausted trying to tell DirecTV that they need to honor the agreement made to me and being told by everyone I spoke with that "they can't honor it and to cancel my service, but I will not be reimbursed for the equipment I purchased."

After another 3 hours on the phone, waiting 45 minutes for the first supervisor (Jesse), then an hour for the next supervisor (Raul), I spoke to the senior manager (Homer) who also told me, "There is nothing I can do. I can cancel your service, but you will not be refunded the fees for the equipment, and if you call back tomorrow, you will incur a cancellation fee." I then asked to speak to Homer's manager, who I was told, "He was not here, but I will leave him a message to call you, and give you his voicemail."

In short, I would highly recommend anyone considering switching to DirecTv to seriously reconsider, unless you like terrible customer service, a company that promises you one thing and delivers another, that you enjoy spending hours on the phone with incompetent people who will just transfer your call, or disconnect your call altogether, and have them tell you, "Sorry, we can't help you so cancel your service." I have sent emails to anyone in an executive role at DirecTv telling them of my malcontent for their company, as well as write complaints to the FCC, and every other Consumer Affair website.

On 4/2/2010, they agreed in writing to remove account from collection. This account was assigned to collection agency and reported to credit bureaus in error.

This is a total advertising deception by DirecTV, not to tell customers that they must pay additional money to subscribe to a movie package before the wireless device will actually receive any of the 4,000 movies. They claim that the wireless adapter used for this process is non-refundable. I have been a customer of DirecTV since 2002, I'd like to get my $92 credited back to my account.

DirecTV salesperson has confirmed on phone for my order and I had been given basic English channels + 10 Hindi channels, which consist of channel 2005 (Astha) under my contract against the charges of $44 per month + $5 against one extra received added.

To date, I am getting basic English channels + only eight Hindi channels that do not consist of channel 2005 (Astha) 2. Every month I am billed with various amounts of around $ 93, $74 or $ 61--which was never talked by me while taking contract. Actual billing as per contract was $49+tax 3. Customer service is never understanding. I have talked at least 4 times regarding wrong amount billed to customer service and accounts department, but still to date, I have never been charged with agreed amount. Even to report the problem, I am required to explain all the matter 3 to 4 times repeatedly because of not transferring of calls to correct persons for the problem mentioned. When I give order for DirecTv services, I have been promised on phone by sales executive of giving rebates + $50 gift card, which is not maintained till today.

The original date of letter sent was November 14, 2010. This is the updated letter sent December 13, 2010.

"I wanted to let you know that your company is not being run "as stated in your television commercial". Your employees "lie" and no one seems to know procedures or protocol. We were trying to have our service reinstated, but it would seem we live on the wrong side of the building. IT's disappointing, but understanding. I had a box sent on October 22, and it was received October 24 or 25th. I work part-time and go to school full-time (I just completed my Master's degree).

Therefore, going to the post office is a weekend errand for me. I checked my account on payday (October 30, 2010) and found that $99.00 + was taken off my account due to the boxes not being received. I called and was told that once the boxes were returned, I would have the money put back on my card. I mailed the boxes on Monday morning, November 1, 2010 (the post office on Saturday could not guarantee me that the boxes would be logged in Saturday after 2:30 pm EST), which is the reason I waited until Monday morning. I had to go to my part-time job late in order to make the post office. I gave it a couple of days and called the toll-free number and was told that once the boxes were logged in and checked, my funds would be put back on my account in 48 hours. By Friday November 5, the boxes were received at DirecTV.

I call again around the 7th of November and was told that the funds would be put back on my card November 10, 2010, and I would see it on my account by November 12, 2010. I thought this is great, because that would be my 50th birthday. On November 12, 2010, the funds had not shown up on my account, so I called DirecTV once again. The customer service representative told me that I should give it until Saturday November 13, 2010, but the funds were reversed on November 10, 2010. Needless to say, today is November 14, 2010, and there is still nothing on my account. So, I call the toll-free number yet again. First I spoke with customer service who once again stated the funds were put back on my card November 10, 2010. I explain that I wanted to speak to someone i.e. supervisor, and was transferred to the Billing Department. I just hung up the phone with your Billing Department and the conversation was disturbing at best.

The first young man I spoke with had an accent that was so thick I had to fight to understand what he was saying (very unprofessional for customer service), and he told me that my money was going to come in the form of a "check" in 4-6 weeks. This was new to me, because with all the other customer service agents, it was being placed back on my card. He then transferred me to a supervisor name Jesse. Jesse's accent was even worse and became harder to understand the more questions I asked. By the end of the conversation, Jesse was basically illiterate. (This man was promoted with very limited skills). Jesse told me 6-8 weeks (notice how the time frame has changed with each representative), and it would be in the form of a check, because DirecTV doesn't support Master Card for reimbursement!

Okay you can take money from Master Card, but not put money back with Master Card. What? I told him I wanted the number for his supervisor, and he said I would have to go to the internet? Mr. *****, this is unacceptable customer service. Also, Jesse informed me that my $99 was now $95 and with no explanation. Once again, this is unacceptable! This account is in my son's name Jordan ***, and I used my card to pay his final bill.

As I stated before, I only work part-time and every dime is accounted for, and I need my money back. I am not even making it paycheck to paycheck. I would appreciate this problem being resolved in a more professional and timely manner." As of today, December 13, 2010, I still have not received my refund, but I was sent a bill detailing my refund. To add insult, you took out taxes on my refund, but you are double dipping, because you took out taxes on the payment from my Mastercard the first time!

The payment was late. I called and requested boxes to return equipment. I received one box. Approximately 4 weeks later, the checking account which was used to make previous payments was debited without authorization in the amount of $554.00 with no notice or request for payment. I was not notified by phone or written communication of the upcoming debit. I was not enrolled in any type of auto pay with DirecTV and did not authorize this debit from my banking account. The checking account went into negative due to outstanding checks for bills.

I signed up with DirecTV in Nov. 2008 and agreed to programming with a 24 month commitment. In Oct. of 2010, I asked about adding a second receiver and specifically asked if it would affect my commitment period since I did not want to be locked in for any additional time. They assured me that I would not so I added the receiver. When I received my bill for November, I saw charges that I could not figure out including a high definition fee which I was told would be free for life.

I called, got nowhere with the agent to whom I spoke and asked to speak to a supervisor. They told me she was busy but to remain on hold which I did but was eventually cut off. Ha ha. Called back, was told the supervisor would call me. I'm still waiting. I have two complaints. When I asked what an early termination fee would be if I cancel service, they told me it would be $440 since the 24 month period began with the addition of the 2nd receiver. I told them that I had asked and was told that that would not affect my commitment period and if they don't believe me, since they record phone calls, to check my call and see that I am telling the truth.

Second problem was the charge for high definition which I was told would be free. Lastly, although I can't put an exact number on it the monthly fee which does go up after the first year was increased by a larger amount that was in place in 2008 when I signed up. It seems to me that DirecTV is in the business of ripping people off whenever they can and it further appears that it starts at the top and their agents are trained accordingly.

When I placed my service with DirecTV, I was very specific that I wanted the Portuguese International channel with my package. The customer rep was very helpful, very customer service oriented and promised me that they had a new Portuguese channel that had all the soccer channels. Well, when I had the service placed in at ** under my Dad's name, Jose **; first, the installer gave me the wrong channel and I couldn't find it. So I had to call the customer service to get the correct channel number, still insisted that it was the Portuguese channel which is not, it's Brazilian.

Then I checked the website and the only international channel close they have is Brazillian. So when I called them back to confirm such info, they still insisted it was Portuguese. I tried to cancel the service and they stated since 24 hours had passed, I have to pay a fee of 400 dollars and some. I don't think it's fair. I was given the wrong info by the DirecTV service person and I also feel they have false advertisement.

The grounds on which I wish to appeal are that during the purchase of my Direct TV package, the representative and his supervisor informed me that I had a month to month service. Recently, I contacted customer service and they informed me that I had signed a two year contract. This was not what the representative and the supervisor and I had agreed on. I was provided with false information during the transaction. I am aware that DirecTV keeps records of the conversations. Therefore, I am requesting your reconsideration of this issue. I would like your department to go through the records to prove my claims are correct and to reduce the amount of my contract.

I signed a one year contract with DirecTV and cancelled service after 14 months. During the 14 months, the equipment did not work properly, and there was ultimately no resolution provided by DirecTV. Upon termination of service, I was billed $113.55 as an early termination fee. I disputed this bill and DirecTV responded that I had signed a two-year contract. However, they would not supply any proof of this supposed agreement. I have been contacted and harassed continuously by collection agencies in regard to this matter. After I send a dispute letter to one collection agency, I am soon contacted by a different one.

I too had DirectTV for 8 years! I purchased a DVR and I ended up canceling my service because I did not want them anymore. DirectTV tried to extort money from me claiming that when I purchased the DVR, I agreed to an additional two years of service. When I asked for a copy of the contract, they were unable to produce one. I also asked for the recording of the conversation and DirectTV could not produce the tape either. The account was in my husband's name and they put derogatory information on his credit profile. Wrong, wrong.

When I set up my service in October 2010, I was not told that I had to have an HD DVR in order to view my DVR from any room in the house. The installer came out and installed an HD DVR and left his trash all over my house. When I called Direct TV they sent out the SD DVR but never said anything about cancelling my whole home service. When I couldn't view my DVR from my bedroom, I called Direct TV again and they informed me that I had to have the HD DVR in order to be able to view it from any room in the house, so I hooked back up my HD DVR and got the whole home service set back up.

In the mean time, I had called several times asking for a return shipping label for one of the DVRs because it did not come in the box with the DVR like it was supposed to. After several calls, I finally received the box in the mail on November 17, 2010 (over a month later) and then on 11-19-10, I received my bill in the mail and they were charging me a $250 fee for the HD DVR that had not been returned. The HD DVR was currently hooked up in my living room and activated by Direct TV over the phone.

I went through the spill with the lady on the phone and gave her the numbers off the cards and she said that she would cancel the SD DVR and I would not be charged the $250. I shipped the SD DVR back to them on 11-20-10. On 11-30-10, I pulled up my bank online and found out they charged me for the full $349 and over drafted my account. When I called DirecTV to find out why they said the supervisor I talked to on 11-19-10 didn't cancel the return service only the DVR, so they still charged me for it.

When I informed them about the situation I have had since I set up my service they told me they were sorry I'm having problems but it would take 72 hours for the credit to hit my DirecTV account and then 15-30 days before it would be credited back to my checking account. In the meantime, I have no money in my account with Dr. appointment coming up and a 1 year old at home. And when I asked how they expected me to be able to pay this stuff since they over drafted my account with a charge that I specifically told the supervisor on the 19th I was not authorizing. They informed me it's not their problem. I have had nothing but problems with this company since I first opened my account. They never tell you the full details on anything and they just let you pay the consequences of anything that happens without informing you of them before it happens.

I called billing and was told they could not credit my account because it had been closed for months. Duh, "Chris" could not explain how I ordered pay-per-view on a closed account when they have the receivers and access cards. He said it was too late and would be referred to collections and damage my 800 credit score.

When I first signed up with DirecTV, I thought that they were better than Time Warner. I was told many things and that my monthly payments were going to be $54.99 w/tax for the 1st year and then it will go up. Well, for the first three months, my bill was correct up until Oct. They made a mistake and applied my credits twice on one bill which made my next month bill go up to $110.00, the last payment I made was a one time payment with my checking account.

So DirecTV kept my card number and charged my account with out me knowing which made my account overdrawn so I call them to see why and that's when I found out that they applied my credits twice on one bill. I told them that it's not my fault that my credits was applied twice and asked, "Is there anyway I could speak to a supervisor so they can fix my bill?" Well I was left on hold for about 1 hour then I was told that they couldn't get a hold of a supervisor that a supervisor by the name of Nolen would give me a call back which I never received

I called them back because I wanted to know why my bill is $201.50. Well, they told me that I had to pay a past due bill plus the new bill that came out. I told the customer Service Rep that a supervisor was supposed to contact me about my bill well she told me there's nothing she can do for me. I had to call them each month so that they can fix the problem which still haven't been fixed.

Today 11/29/2010, I was going to make a payment for the past due amount which was $71.00 so my services wouldn't be interrupted but DirecTV went upon themselves and charged my card which has no funds and now they are going to send me a bill that's higher than the last one. I called back and finally spoke to a supervisor which I found very odd do to the fact that I had trouble talking to one before. His name was Aaron and I explained to him what was the issue and he told me there's nothing he can do. Now, that's just to crazy because it's not my fault that my bill is sky high when I paid it on time every month. I don't know what to do and I feel like they know that so that's why every time I call, they tell me the same thing.

I feel like DirecTV should be sued for unconscionable sales practices that's why I hope I can put a class action against them because they are rude and they are no help when it comes to a mistake they made. I really hope I can have someone to help me fight this because DirecTV don't want to help me and they are the reason why I'm having problems. I'm a new customer and they should make sure that I'm getting the best service at all time.

On 11/15/2010, I ordered DirecTV cable service for the holidays. I asked repeatedly what happens if I want to cancel? The 4 different people I spoke with all told me 30 days, even my installer said 30 days. So when I went online to do the rebate they all talked about, it wouldn't let me register to do the rebate. It just kept saying error "customer not found", "no account found". They said you have a week to do it so it applies right away. So later when I tried to call to get help with the rebate registration, they told me I should have done the rebate before my installation! What? No one told me that for the (5) people I spoke with. I was told I had a week. So now, I'm stuck with $80.00 bill instead of the $29.99 promo I was promised for the next couple of months till the rebate kicks in.

So I asked to speak with a supervisor (Leo). He came on the phone and said the same thing all over again. So he wasn't very helpful at all. I don't even think he was a supervisor, he couldn't even speak properly. So he just frustrated me further so I said just cancel. So he sent me to cancellation department, then I spoke with (Debbie in Ohio), she said the same things to me. I told her about the rebate. So after a long conversation, she applied the rebate for me but I would still have a few months of paying $80.00. I explained everything all over again, stating they all told me I had 30 days to cancel. She stated that's not true, there's no such thing! You only have 24 hours to cancel! What? Wait! I was never told 24hrs. So I told her to cancel, she said that I would be charged all these fees. She then read of a list of ways to cancel: 1) If someone in the family dies, 2) If you cancel within 15 days of installation.

I told her okay, there it is. I've only had service 7 days! Cancel it. So she did try to save the account. But after so much lying from so many people from this company, I don't want to do business with them! Debbie canceled my account. My cable went off. Then I asked her when would the boxes get here so I can mail the equipment back. She said 3 days with prepaid shipping labels. Then I asked her repeatedly "there will be no charge for canceling? Correct?". She said yes! Over and over. Now, it's 11/29/10. Still no boxes, no cable and now they're charging me $400.00 cancellation fees! What? She said there would be no fees! So today I called 11/29/10. I spoke to a supervisor (Biana in Texas) who said the fees apply because the 15 days don't apply to my state! California? Hello, everything applies to my state. I don't understand why they are lying so much!

She did change her tone once I said I was going to go to consumer affairs and post stuff all over the internet and sue them, which they even charge $125.00 fee for that! Ridiculous company. Where is the customer service? I do customer service for a living and I've never given someone this much grief. It's only 7days! I will never use DirecTV again and I don't think anyone should. Without customers, they wouldn't have a business! So why am I the bad guy? Why are they lying? I told them they need to re-train there people and to stop lying to customers. So now, I'm waiting to hear back from an operations manager Michael, but I'm going to call the corporate office, email and post stuff everywhere so that hopefully, someone else don't have to go through all this.

I've had Time Warner cable, they were great! I think I'll go back to Time Warner. I only canceled them to get cheaper cable service and boy did I. There's that saying you get what you pay for! I had Dish Network. They were good also till I got a call from BoA saying they were stealing money from my account. So I canceled them and got back $300.00 from Dish, because they require a visa to open service so it was a debit visa. So I guess they thought they could help themselves. So bottom line, do not do business with DirecTV!

I signed up and had Direct TV installed back in June of 2010. Upon installation, I was told that I would receive a $99.00 rebate. I went to the site I was told to go to and tried to download a rebate but could never get it to download. After several attempts and calling Direct TV, as of yet I still cannot get it to download. I called Direct TV and still have not gotten any results. The last time I called, I could not even understand the man. He insulted me by saying I was just stupid when if fact I could not understand him. I feel that they should still give me my rebate as they have people on the line that can't even speak clear English.

My complaints about Direct TV are almost too numerous to mention. From the start I had monthly billing problems in which they double billed for services and overcharged. I would spend 30 minutes per month getting this straightened out, only to have the same problems reoccur with the next bill. Recently, I moved from Tennessee to Michigan for work. Having had Direct TV in the past above the 45th parallel, I knew that this was not a viable option for several reasons. Most notably, I live surrounded on all four sides by sixty foot trees.

I called to cancel my service and was told that I would have to pay a $400 cancellation fee. I was told the only way this could be waved was if I agreed to have the technician (for a $50 fee) come to my home to install Direct TV. If the technician found that I would not be able to get service, then they would allow me to cancel my service without getting charged $400.They made it clear these were my only options. Either I cancel and they charge $400 to my credit card, or I agree to keep the service and pay $50 to have it installed in my new home. There is no third choice.

I have to depend on the honesty of the technician that works for them to validate what I already know or pay the extortion fee of $400 to make them go away. Oh, and lest I forget, they also say to mail their equipment back to them or be charged hundreds of dollars for non-returned equipment. I can only state that I will never do business with these people again no matter what the circumstances. I will loose 1/2 day of work to have a technician come to my home and do an install on a system that I know will not work as promised. What was most remarkable was that "Jimmy" made it clear that he did not care if I was able to receive a signal or not. He simply kept stating that I had a contract and that it was $400 to cancel the service. 1/2 day pay equals $500. Cancellation fee, $400. Technician call, $50. I have stress in dealing with this company priceless.

On 23 Nov 2010, my father-in-law stated that he had received a message from Josh at Nationwide Credit, and that we owed $108.40 to DirecTV. I contacted Nationwide Credit and learned that our account had been referred to them on 22 Oct 2010. I contacted Direct TV and was informed that the charges were from Verizon. We had a bundle service from Verizon which included DirecTV which was canceled in late December 2009. I contacted Verizon and was informed that we had paid our bills and was even due a refund of $24.18.

I then contacted Direct TV again, but this time I was informed that the bill was from DirecTV because their portion of the money sent to Verizon was rejected by Verizon for the months of Nov and Dec 2009. I was informed by Mrs. ** at DirecTV that the account was closed on 29 Dec 2009.I began researching my bank statements for payments to Verizon for bundle service concerning our account located in their I-final system.

In summary, it seems as though I paid my bills on time.I then contacted DirecTV again and stated that I had paid the bills from Verizon in full. I was informed that DirecTV did not receive payment $53.65 for 28 Nov 2009, and 28 Dec 2009. They had given us a $62.50 credit, but there was also an early cancellation fee $63.60 which left $1.10 debit.

I was informed to speak to the DirecTV bundles department, but the bundles department couldn't do anything and referred me back to DirecTV Main. Once connected back to DirecTV, I spoke to Rayana. I tried to explain that If I am billed by Verizon and I paid them, why would I receive a bill or collections notice from DirecTV. Shouldn't this be disputed by them? She was very rude and insisted that she understood what a bundle was, but offered no solution.

At 9:24 p.m., local time, I called Verizon and spoke to Donald. He said that it seems as though I am in a dispute between Verizon and DirecTV. Donald said that the Finance Department will handle the charge and speak to Direct TV. I then spoke to Michael ******** (female, but male sounding name) in the Verizon finance department. She said that she will re-issue the refund check to me from Verizon.

I then contacted Direct TV at 10:05 p.m. local time to confirm/inform them of the issues. I spoke to Patricia. I then contacted Josh at Nationwide Credit and informed him that I had spoken to Michael ******** at Verizon and that she will resolve this dispute between Verizon and Direct TV. On 24 Nov 2010, 5:29 p.m. local, I contacted DirecTV to see if my dispute was resolved because a balance still remained on account. Susan continues to explain that bill was rejected by Verizon.

Again, I ask, If I am billed by Verizon for this bundle service, and I pay Verizon in full, why am I being asked to resolve this. Again, I asked to speak to someone who deals with the bundle service in DirecTV but got nowhere. On 26 Nov 2010: 7:14 p.m. local, I contacted DirecTV, and balance is still on account. I spoke to Susan who explained the situation again. Susan put me on hold. Susan came back on and informed me that I could write to the billing dispute department, but they had no phone number.

I'm fed up with no result and feeling this was really just an effort to throw a roadblock in they way of anyone trying to resolve these issues, I Googled DirecTV billing dispute Phone. I was directed to a number by the search results. I called and waited but I got disconnected after 10 minutes on hold. I am still attempting to resolve the situation, but DirecTV seems to have zero interest in resolving it, short of me paying them additional money.

I have called seven times, talked to representatives to please send me a box so I can return their receiver, and they told me I will get the box, but I still have not received anything. These people keep on charging me for its use, which I don't use. They keep billing me for the receiver. I have called on 10/20, 10/25, 10/29, 11/10, 11/16 and 11-20 and I do not get any answer or a box to return their receiver.

Direct TV billed me for one year (over one hundred dollars a month) without their equipment on the home I am living in, that could provide the service. I had Direct TV - cancelled and asked to be moved, they could not place the equipment on the apt. house I moved to, their service rep said to throw away the equipment and that everything would be taken care of. Their service people told me that it was my fault for never cancelling the order, they do have the information from the installer that the equipment could not be placed on the building I reside in.

I sent an email requesting my contract ending date. I received a mail back saying my contract ended on April 10, 2010 thanking me for being a customer, etc. I found a much lower price with Time Warner Cable and changed to Time Warner. About a month later, DirecTV sent a bill for $126.00 as an early cancellation charge. I have a charge against me of $126.00, which is unjustified.

DirecTV without authorization has debited $600.00 from my account for non-return of equipment. This was done less than 1 week after I received the boxes and mailing labels to return the equipment back to DirecTV. This action was not authorized and also this account was not the account on file when I initially signed for this agreement. Currently, my account is overdrawn and I am incurring NSF fees with my bank. I am now out of approximately $1100.

I did a bundled service with AT&T (phone, internet, TV). I was never informed by them that I was being entered into a two year contract with Direct TV. AT&T disconnected my internet and TV service 4 days after Direct TV's 30-day opt out of contract (that I was never informed of). When I called AT&T to tell them they could disconnect my phone too because I no longer wanted to do business with them, they informed me that I would have to deal with DTV (Direct TV) and my two year contract. I blew the roof when I was told about this contract.

I called DTV then and had words with them. Direct TV then without my permission takes out $400 out of checking, causing me to incur multiple overdraft fees. How can they do this? I feel like I'm in some other country besides the United States of America. This is criminal! I suffered a work related injury and have been at home since Sept. 13th. And I have been without TV for over a month!

I ordered DirecTV for my home. The ad said that you get free HD TV for life (free) and 6 months free of HBO and Showtime and also a 30-day money back if you're not happy with the service. After a few days, I was not happy with the service. They did not give me anything that they promised and half of the stations were Spanish or infomercials. Now they made me pay $63 for 3 boxes (each). I got the service around Sept.17, 2010 , and cancelled it about 4 days later. I called them numerous times so they can send boxes to return equipment. Today is Nov.17, and still no boxes. Can I charge them storage for the equipment that they won't send me the boxes for? I would send them myself but DirecTV would not tell me where to send them. They keep telling me "we will send you the boxes for shipping back to us". They also say that you don't have to buy any equipment.

I was a customer since 2007. When I first had DirecTV installed, they put in a DVR receiver. I'm in my 80s and didn't need that (I wouldn't know how to use it plus I didn't need the extra expense). I called up to request a standard receiver. They said they would stop the DVR charge and I asked if they were going to replace it with a standard receiver. They said no that's alright, just keep it.

Then all of a sudden in July of 2010, the DVR charge was on again. I called again and they said they would send someone out to switch receivers. They came in Aug. and hooked up the standard receiver. I never was really happy with DirecTV, so when a good offer came along from RCN, I switched to them. I told DirecTV and they said I would be charged a $154 fee for early cancellation. I called several times to try to resolve this.

I told them if they would have switched it in 2007, there wouldn't have been an early cancellation fee. I didn't get nowhere and they just took it out of my bank account, which I thought I had stopped, so they couldn't do this. I think it's their fault for not switching it back in 2007 and they did not tell me about a new contract. I'm on a fixed income and need every penny I get for necessities.

I was billed for movies rented, for a year and a half. My bill was $139.99, then suddenly shot up to $276.81, due to movies they did not charge me on my bill. I called, and they said, because I ordered them on the computer. This is not my fault. I know that I always paid for my movies. That is not fair for them to bill me for all those movies. I know I paid them but I can not prove it at this point. Is there anything you can do. This is a year and a half's worth of rented movies. This is money I wanted to use for Christmas. I have 4 grandchildren, and wanted to have a nice Christmas.

As a result of Direct TV's claims, I have been unable to take advantage of goods and services offered by AT&T. I have also sustained a negative credit entry on my (3) credit reports.

DirecTV was installed in my house on November 8. The Technician didn't know what I'd ordered, and wanted to install two receivers, but I only ordered one. Then, I ended up with the Choice Ultimate package ($39.99 monthly) versus the Choice Extra at ($34.99 monthly). In addition to that, my first bill (charged to my credit card) is for $68.99, instead of their advertised price of $39.99. DirecTV has a very confusing "rebate" process, and you can hardly avoid their full charge ($68.99) for at least the first month, because of "processing" delays, even if you have filled out their rebate form when you order.

This is a "scam", and DirecTV should not be advertising prices, which they are not going to honor, unless the unsuspecting subscriber has jumped through all the hoops and asked all the relevant questions at the right time. Most of us, no matter how intelligent, cannot meet these requirements, and therefore get caught in their morass of requirements, for at least 2-3 months before getting their advertised price. I've been charged $68.99, which cannot be changed (according to the person, Bern, who took my phone call), instead of their advertised price of $39.99 (Choice Ultimate) or $34.99 (Choice Extra, which I originally ordered).

I'm a partially disabled senior on a fixed income, with no increase in my pension for at least two years, according to the government). I'd hoped to save some money by changing to DirecTV for at least two years, but their "rebate" requirements have been costly to me.

In May of this year, I cancelled my subscription to DirecTV and in conversations with you billing department, I was informed that I was due a credit of $148.98. The agent I talked to said it would be six to 8 weeks before I would receive the refund. I called after approximately six weeks and was told that an error had been made and the credit had not been processed. I was told at this time that I was to receive a credit of $231.00 and would receive it again in six to eight weeks. Another six to eight weeks.

During this period, I called several times to see if the credit had been processed and to verify that the amount was correct. I was assured that this was indeed the case and that I should receive payment in the amount of $231.00. I called again the first week in November to see where my refund check was. I was then informed that the credits were promotional and I was not due a refund at all.

In review of my statements, enclosed there is not a reference to anything promotional. DirecTV has dragged this on for over six months and in my calculations a refund is warranted. I have spent several hours on the phone with your billing department only to be jerked around and told many conflicting accounts of the refund that is due to me. I expect immediate action on DirecTV's part in issuing my refund.

DirecTV is billing me for services I no longer have. I obtained service from DirecTV through my telephone provider AT&T. I responded to an advertisement from AT&T for savings on a bundled package. After the service was connected, I received a bill from DirecTV and called AT&T for an explanation. I was told I would have to pay DirecTV for the service which I did promptly. 3 months later, I called DirecTV to cancel the service when I moved to a location that I could not transfer the service to.

I was told that my service would be put on hold, but if I cancelled I would be billed $480.00 for breach of contract. I did not agree to a contract. The service was put on hold and I began contacting the Billing Dispute department with no reply. I am now receiving bills for service I don't have at a location I no longer live at. I tried contacting the Billing Dispute department again, this time by Certified Mail. Their response was an email stating this; I am writing in response to your recent correspondence regarding your DirecTV statement. I appreciate the opportunity to respond to your concerns. After reviewing the information you provided, we found that your account reflects the correct amount due.

For your convenience, you can access your account online at directv.com. On your monthly DirecTV billing statement, the payment due date is listed at the top of the statement beneath your account number. If we do not receive your payment in full by the due date appearing on your bill, your account will be charged a late fee according to Section 2.c.4 of the DirecTV Customer Agreement. I did not agree to a contract for any length of time and I am not using the service.

I was lied to about "free moving" then they charged me $50.00 because they said we weren't customers long enough. Also it was advertised that we got "free HD" after looking at the bill they were charging us $10. When we complained, they said we had to sign up through automated bill pay to get that. When we said we were not told that and we will do that, they said it was too late.

I was lied to about free moving then they charged me $50.00 because they said, "We weren't customers long enough". Also it was advertised that we got free HD. After looking at the bill, they were charging us $10. When we complained, they said that we had to sign up through automated bill pay to get that. When we said that we were not told and we will do that, they said that it was too late.

June 2010, my dish went out. Bought another one in Little Rock. Called to activate. Contract is up in October, so I switched to Dish TV.

Direct told me, I owed for the months left on my contract which they started again when I activated my dish in June. I was never told this. Plus I had to send them the dish I bought for $99.00. Dish also took $115.97 straight from my account without my permission or knowing. I found out when I called the bank. I pay by check.

I talked to 5 people and the last one was a jerk who the company had trained to be a jerk. My fear now is if they say I owe more it will be taken out of my account.

DirectTV automatically withdrew an early cancellation penalty from my checking account without my prior knowledge and written consent. Although my bank paid the amount, I was charged an overdraft fee of $30.

Ordered service off of flyer received in mail, learned of discount actually came in form of rebate too late. After lengthy phone conversation with company rep, I found the notice at bottom of first months bill. Not the notice they described to me as it's small print with no form that would normally be expected. It seems they prefer that you default on the rebate and be stuck with the full price.

My wife and I walked into Sam's club where we were approached by a DirecTV sales person. She told us a price for DirecTV and my wife commented we were already paying that for Comcast. Anyway, she kept cutting the price to the point we both realized it was much cheaper to switch. As it turns out, the sales person did not include the price of two additional receivers on her breakdown of monthly payments so they are over billing us.

They expect us to pay for their employee's mistakes. Also, the way they charge you and then back out credits is more that confusing such that it would appear that we have never received the price of $19.99 for the third and fourth months. I have contacted them four or five times and they refused to credit us for the $10 a month that was due to over billing. I really wonder how many people are being treated like this? It has all the makings of a class action suit.

I signed up for what seemed to be a "great deal" with DirecTV. I was told my monthly bill would be $35.00 a month, which included Showtime and HBO for the first 3 months. The only stipulation was that I had to sign up for auto bill pay. As I travel frequently, I had not noticed I was not getting the $35 offer. They were charging me almost double, $70.00 per month. I called to ask why I was not getting the special deal as they had promised. They told me that I had never sent in my "rebate" which I had never heard about. He also stated I was calling in on the last day that the rebate could be turned in.

He told me they would "review" my account which was in perfect standing and send me a letter stating if they would "allow" me to send in the rebate. Well, I never received anything in the mail and once again called back. You end up being on the phone for over an hour because they just keep transferring you to different people, all the while they know they are not willing to even attempt to keep you as a customer. I couldn't understand why a company would not be worried about taking care of their customers? Until, I told them I wanted to cancel because I could get the deal from Dish Network.

Then he informed me that I would have to pay a $400 early cancellation fee. Oh, I was informed I missed that one also on the letter they sent me. I asked them to resend the letter so I could actually read the small print. I never received that letter; I don't receive bills or anything in the mail since they required me to auto pay my bill to get this great deal.

This company is a joke! They keep your business by lying and being deceitful. The customer service has obviously been trained to answer the phones and not to help anyone with rebate issues.What a joke! I will take this one as far as I have to. I see all of the other complaints that are the same as mine!

My husband had an account with DirecTV for years. We recently made the change to a new cable operator to bundle services, and we failed to stop the DirecTV service. When we realized that they were still billing, he called and canceled the service. At the time he was informed that we would have to pay approximately $151 for the past month service, and that we would receive a bill for another $600 that we should ignore as it was their standard practice to bill for the equipment and send out return boxes.We thought we had done the right thing; the boxes arrived and we packed up the equipment, only to wake up the next morning to find that DirecTV had withdrawn $677 from our checking account for the equipment without our authorization!

As if that wasn't bad enough, we will be charged overdraft fees, and were told that it would be 30 days after they receive the equipment before we have the money back in the account.We admit that we made a mistake, and tried to correct it, however we are completely shocked that they were able to withdraw the funds from our account without our approval, and that they didn't inform us ahead of time for such a large withdrawal! When we called them this morning, we were told that this was standard practice, and even though we had only received the packing materials yesterday that they had canceled our service over 21 days ago and had the right to take the money regardless of whether we had called when we realized we made an error. Had we known they were going to do that we would have simply paid the past due amount then and canceled the service afterwards.

My mother signed up for DirecTV as part of an AT&T package. The first time DirecTV showed up, they couldn't figure out how to run the receive box to a phone line, so they literally ran one across her bedroom floor with no concern about whether it might be a tripping hazard. We called DirecTV out again, and the supervisor said it should not have been done that way. He said someone would come out and fix it. They didn't.

After another call, DirecTV did come out and installed the wiring properly. However, then the phones stopped working properly. AT&T came out, and found that the receive box on the DirecTV did not work, and that was causing problems with the telephone line. We called DirecTV twice and each time they agreed to come out and fix it. They never showed. Today, I called them, and now they claim that they will not come out to review it without first going through a check of the receiver box, over the telephone. These people are despicable! I plan to tell anyone who will listen that DirecTV does not take care of its customers.

I signed up for DirecTV and was told I would receive a $29.00 rebate for 12 months. I submitted the rebate as requested and have not seen a rebate on my bill. When I called, they were rude and said that because I called after 90 days, it was no good. I have a copy of the confirmation number and they will do nothing.

The product promised was not delivered and we were charged more than what was printed on the agreement. No one will talk to us at their number. We are put on hold and no one ever answers. What can be done? It is costing us more than we had been prepared for.

I signed up for DirecTV in September of 2010. We were told if we signed up for auto pay, we would get free HD for life. We are still paying for HD, what a bogus charge really? Pay for HD? We were told our bill would be $47.98/month and the 1st month bill was $89.98, 2nd month was $59.98 and now 3rd month $73.40. Each month I have called and tried to have the bill adjusted and get nowhere. I have been hung up on, disconnected, transferred to many and got nowhere upon having to describe my situation over and over to get no help. I am told once the account is activated, they can't offer what I was told I should have in the 1st place, so I stated, "so I am ****. I have to pay for it no matter what." All she said was yes.

I really feel helpless and wronged. This is "Bait and Switch." You can have this and that but in the end you only get this.

The bottom line is I want out of it all with no penalty. Cancel me and get rid of it all and go back to who was honest with my money and service in the 1st place. The grass isn't always greener on the other side. Very angry Michelle from Big Lake MN.

We moved and we called DirecTV Move Help number which is supposed to allow you to take receiver and remote to new location, have the dish installed and receive the TV almost seamlessly. The technician claims that the satellite cannot be received from only location but he claims that he can put a dish. I pointed out that in the two other locations, the dish could be installed but was told they were more than 20 feet from the electric meter ground. He claims that this distance is an Oregon DirecTV policy. We called and called, talked to machines, put on hold and finally talked to operators who do not have authority to adjust the situation.

Finally, I got someone named Sharee to contact about the installation and she informed me that another technician would come out and verify or disprove the first technician's assertion. I said fine, either come and install the dish or proclaim it un-installable and cancel the contract, one or the other. The technician, who was to make the second opinion or his office, did not call back. We are waiting, with no service into the second week. If we knew that the contract would be canceled we would have the local cable company to come and install the cable service but can't do that until we resolve the DirecTV situation. It is very frustrating. No one seems to know what the situation is, how to handle it or take authority to resolve it. Every time you call it is like Groundhog's Day', same machines, same nameless people with hard to understand accents and no decisions, no actions, no resolution and still no service. But they hold onto the contract and will not close it out.

When I ordered service with DirecTV they promised me with the package I have (Digital Ultra) you get 100 channels, meaning, I get all the channels except the movie channels HBO, Cinemax, etc. I only get 60 channels and some of the channels are in Spanish and they gave you some music channels to make up for what they promise you with.

They promise to start taking cash they promise to get bet and lifetime. None of the above has happened. Also with the package I have, you suppose to get Fox, ABC Family, MTV. I feel that they come to the v.i to catch people since we only have one cable company. I am very disappointed with this cable company. I want to cancel DirecTV but I refuse to give them 250.00 for disconnection this was a lie to begin with and just a fraud. I don't want them to put anything on my credit card anymore .

May of 2010, bought a town home because husband is disabled and couldn't keep up with the farm. Called DirecTV to disconnect from the farm. 2-year contract on DVR was only 1 year into time. Town home Hoa does not allow dishes. Customer service told me to suspend service for six months, then call again and suspend for the rest of the time then turn in boxes. They told me to call in September to suspend the rest of the time. I called in September, they told me to call back in November.

I called today, November 8, talked to 2 customer service reps and they couldn't suspend because I had a balance. She told me that accounting would waive balance and then suspend 6 months. I was transferred again to accounting, she told me "no", I would have to pay and I couldn't suspend no more that 6 months within a year. I talked to a supervisor Greg, he told me "no", I would have to pay the price on the boxes till next May 2011. I told him, "No." He got mad and told me I had to cancel my account return the boxes and pay the early contract fee on the boxes.

I am very upset that they would change policy without notification. Nothing in the mail either. They misinformed me in the beginning, I followed there instructions that we cannot have their service in our location due to the Hoa contract. This is blackmail and unacceptable to a long time customer way over ten years with them.

I signed up with DireTV for television service at a rate of 49.95 per month. I agreed to have my bill paid directly from my credit card, about 3 months into the service, my credit card was billed 99.95. When I called DirecTV, they told me that they sent me in the mail a rebate form that had to be filled out and sent back to them to continue receiving the 49.95. I told them that I never received that from them and that I had agreed to pay them with credit card and had not gotten anything from them.

When I signed up for their service, I was never told that there would be a form in the mail and to look for it that it needed to be returned in order to get the rate they quoted me .I told them that I wanted to cancel my service with them and then they told me they would charge me an early termination fee of over 400.00 dollars. They were unable to charge my credit card on file.

We had completed our contract with them, just wanted out from under DirecTV as their prices kept raising. We mailed them in and never thought any more about it until I checked my account and found they had billed my account for 272.13 for one of the HD receivers. After many phone calls they agreed that all three receivers had made it into their warehouse but it appears they 'lost' one box and could not find it to give me the appropriate credit.

Please help or let others know how shady these people are. I will never do business with them again.

After a long 2-year contract with them, I was happy to disconnect with them because they never gave me the original $39 per month deal they agreed to. Despite that I had sent them all the info to prove to them that I went on-line and completed their rebate program to get it.

Then, after I finally disconnect, and send them the final $113.24 "Julie" said I owed them. I get a bill a week later, that says, they automatically charged my credit card for the $113.24 PLUS $10 for using my credit card that I did not authorize! That is illegal.

I called DirecTV's customer service and told them my problem. They said in order to get free HD, I had to sign up for automatic payments. I told them I was not told that at time of signing up. They said that was the only way I could get it. So, I said alright I will sign up. Will I then get it for free and was told yes. So, I went to the website immediately and signed up for it.

The next bill, I was charged again yet I was on automatic payment as I was charged for my payment. I called again and was transferred after 30 minutes to their promo department. I was told my request was forwarded and I would hear in 7 to 14 days. I got a phone call a week later, a message left on my cell phone, saying that the promo was no longer available and could now not get it.

On Friday, November 5, 2010, I called about it again and was put on hold for over an hour while I waited for a supervisor. While I was holding, I was talking to the customer service person who got my call and she said they would give me free HD for 12 months. I said that is not what I signed up for.

When the supervisor finally got on the phone all she could say was "I am sorry but we no longer have that offer on our system. We can not give it to you." We went round and round for another 15 minutes. I then said, the person who I was talking to before you got on said that you would give me free HD for 12 months. I figured one year is better than none.

The supervisor said, "No, you cannot have that." I will give you a free movie channel. I told her I don't want a free movie channel. I was the free HD service I was promised when I signed up. Then she said, I will cancel your HD service. So I said fine. When I got home that evening, my service had been cancelled. I had to call back and be on the phone for another 30 minutes while my service got reinstated. I am still at the same place of having to pay for HD service. I did go online and cancel my automatic payment since they will not give me free HD service. This was the most frustrating experience and the worst customer service I have ever experienced. As soon as my 2-year contract is up I will cancel DirecTV.

I had been a DirecTV customer for approximately 5 years. April 2010, I ordered some international channels, which required a new dish that I had to pay for up-front. DirecTV also changed the receiver at that time. My wife wasn't happy with the channels and we cancelled them approximately October 2, 2010.

We were told there would be no cancellation fees and there were none for the channels. However, approximately October 22, 2010, I cancelled DirecTV service and went with another service to bundle my TV, Internet and cell phones together. On October 28, 2010, I received, in the mail, an early cancellation fee/bill from DirecTV for $ 220.00 + $ 22.78 Communications Service Tax.

I called DirecTV and explained that I had served my contract commitment that I had signed approximately 5 years ago. They informed me that the receiver change when I added the international channels constituted an additional 18 months contract. We were only told there would no penalty for cancelling the international channels. I was never told, explained to or signed anything to my knowledge, committing to an additional 18 months of contract with DirecTV. Had I known, I would have never ordered the international channels. DirecTV is refusing to waive the "so called" early cancellation fee. This has been less than a month and they have now accessed my debit account, without my approval, and taken money out of my bank account.

I was never informed that there was a 2-year contract for the service. I am now being charged a $400 early termination fee.

I signed up with them through AT&T who failed to disclose there was a two year contract. They also said that I would get my locals. After the fact, I found I did not get my locals and that there was a two year contract. I am held hostage by the contract, which costs $20 per month to get out of (I have another year, which would be $240.00). What a rip off. I can't afford to get out of the contract. It was supposed to be about $30 per month (with the triple play through AT&T). I now pay $56.00 to get channels I thought would be included and I still have to get my locals on the east & west coasts (I live in Kansas!) It's ridiculous.

We moved to Millville, NJ 3 years ago. We responded to an advertisement sent to our house about getting Verizon internet, DirecTV and phone service bundle. After waiting for over a month, I was told that Verizon did not have cable internet service available in our area. I was charged $250 disconnection fee from DirecTV. Verizon led me to believe that my account was cleared, but failed to tell me that DirecTV was separate. I called, sent letters and they had collection agencies calling. Twice they said that the debt would be settled at a lower price if I settle now. Then a few months later, another collection agency would call and threaten me. I am on permanent disability and have had a great deal of difficulty managing my everyday life. Paperwork is difficult, that is why I couldn't follow through with a formal complaint sooner. I have been getting mail from DirecTV every week asking me to "come back" and that is just like rubbing salt on the wounds!

I ordered DirecTV service. I had to postpone the original date by one week due to my street being paved. I then received a bill for service that had not been turned on. I was told that this happened because the original installer issued equipment and an account number to me. When the installer came to my home on the makeup date, I was told that I could not receive a signal at my home because "there was no line of sight for the satellite to acquire one due to the forest I live in". I called DirecTV after saying goodbye and was assured no charges would be made on my account. The date was October 14, 2010. On October 23, 2010 I received a bill saying I owed DirecTV $493.99 for cancelling service!

I promptly phoned them and was assured no bill was due. On November 4, 2010, $493.99 was billed to my checking account via my check card. I immediately called DirecTV to ask for the harges to be cancelled. I was told nothing could be done and I could "ask" for a claim and get my money back within 6-8 weeks! I was told this by a Supervisor, Lisa, employee number 458968. Since It was still in a "pending" status with my bank, I put a hold on the charges. I then called DirecTV back and informed them of this and they told me they would not re-issue the charge (as my bank requested I do) I was told this by Sarah, employee number 341424. On November 6, 2010, the charge of $493.99 was deducted from my bank account.

I moved into a building that doesn't accept direcTV and I called to cancel my service and was told I had to pay a $240 cancellation fee. I wasn't aware of this and cannot afford to pay for it.

I called them about a malfunction on a lease receiver and a basic receiver and they said that they will send someone to my home at free of charge. I asked again if there is anything else I need to know like hidden cost or anything and they said no. A man came over and replaced both receivers. I signed a paper that said his job is done and that I just purchased a protection plan that I can cancel later on. Three days later, I called DirecTV for a new package deal until all of a sudden I have a new contract that I didn't know about since mine had just ended. I was never told of anything such as this and I asked if there was anything I should know before agreeing to the man coming to my house. This is a very sneaky way to hook you back in. It's just not right. These terms have to be mentioned to us.

I recently had to move from one apartment to another due to a fire and I could no longer receive a signal from DirecTV's dish. The account was cancelled without a problem and I returned their equipment to them. I looked at my checking account online this morning to find they took an unauthorized $433.14 from my checking account on November 1st! I called them and the first thing they said after I inquired about this unauthorized deduction is "We're so sorry about that." I had already informed them I would be making a final payment to them on November 1st but the final payment was for $214.00. Even though I had returned their equipment to them, they doubled the amount of my last payment to cover it , "just in case we didn't receive it," but we did. Then I'm informed I will receive a refund check "in the mail in 6-8 weeks" in the amount of $216.57.

In the mean time, my payment to my car insurance company will not clear now because of this unauthorized, stolen money taken out of my checking account by DirecTV. This *** actually stated to me, "it is on the back of our bill that we have the right to take the final payment from any means we have to....". When I asked her if the payment was late on November 1st she stated "No." No, but they still decided to go ahead and take this without any payment being late or notifying me they would be taking it on November 1st. I consider this to be stealing and I will try to have my bank withdraw the payment to them today.

The HD box signal goes out every time I turn my TV off. I have to reset my box everyday. I pay for the DVR package that records shows when the signal goes out. I do not get my shows I record or when I have to reset it. I only get partial programs. I called to have someone come check my receiver, but I was told by a customer service rep, then his supervisor, that because the reset fixes the problem while they are on the phone, I was not entitled to have someone come out to check out the problem.

I explained to them that "yes, it does reset and work but as soon as I turn the TV off, it goes out again". I asked why I have to pay for service that does not work properly. They had no real answer other than they will charge me a service charge to come out when no problem exists. When there is a problem and if someone comes out, they can see if it does not work.

On 8-10-10, I called about getting the charge for HDTV removed from my bill. I am and was being charged $10 monthly for it. At that time, DirecTV and Dish were both giving lifetime HD for free. They told me I could call back in November to have that charge removed. I called back today and asked to have it removed and they said that they couldn't or wouldn't remove it because I wasn't eligible to receive that offer/promotion even though that is a current offer and new customer's are billed $10 less a month.

In this economy with the ever increasing cost of everything, this extra $10 ($120 yearly) is causing financial stress. Not to mention the fact that their customer service is lousy and they're only good to you for the period of time required to get you to sign their 2-year contract. Good customer service means that the current customer is considered first and foremost, and any savings offered anywhere should be given to existing customers first. DirecTV doesn't care about their current customers outside of getting their money.

It is very upsetting to have been told that I could call back in Nov. and get the $10 charge removed, and then basically be spit on by the customer retention dept.

Contracted to sell timeshare on 7/14/2010. They were supposed to call every week until transaction is completed. No calls since 9/16/2010. Three messages were left on voice mail. Five times, I was unable to leave message due to full mailbox. Transaction was to take 60-90 days. I have documented all the calls I have made. $1200 paid for fees, documents, etc. I paid by check on 7/14/2010.

I received a letter in the mail stating that if I cancel my service and return to them, I would receive a cancellation fee of $200. I called DirecTV to be sure that if I cancel, I would receive the amount promise. I was told yes. Dish charged me $251 to cancel and I have not received anything from DirecTV. My service was cancelled in June 2010.

In January 2010, MASTEC installed my DTV system. Since then, DTV has sent a MASTEC person to my house over 12 times to get my problem fixed. The sound drops out for 3-5 seconds of my DTV receiver on average of once every 10-15min up to 16 times in a 60-min show. Each time, the MASTEC employee has not fix the problem nor did they follow DTV case management instructions or the past MASTEC tech notes.

This has caused many repeated visits and wasting of my time. I was told I could not cancel DTV without paying a fee ($320) and they would have to keep sending techs out was my only choice given. On my most recent visit 10/9/10, the MASTEC tech showed up not ready again, did not read the case notes - not to my surprise. I put the MASTEC tech on the phone with DTV case management. They instructed the tech to do a 24-point inspection and take pictures. DTV case management has been waiting over 2 weeks to get the pictures that were taken. Now, I think the tech did not take the pictures or is refusing to send them to DTV.

I have been waiting months and they can't fix a simple installation problem and now don't care to respond to DTV case management or the customer! I have thought about not paying my bill, but then, I don't want any bad credit marks. I am thinking about going into arbitration with DTV as specified in their contract to get this resolved. I just want my TV to work right or stop charging me until they can fix it!

I cancelled my service with DirecTV about 1 month ago. I was told at the time of cancellation, no further money was owed. They sent me a bill for $52 for pay per view movies ordered 2 years ago.

My account was closed due to delinquency and they took the final bill from my checking account without my permission. They over-drafted my checking account and now I can not pay my monthly health insurance or rent.

I have been a DirecTV customer for 8 years. Originally, it was to get away from the bad business practices of cable companies. Now that they are just as bad, I just stay because the options aren't any better.

I recently moved and called to take advantage of their free moving service. $75 later, I have a very poor and incomplete installation. I called to have them send someone to fix problem. Guess what, they want to charge me another $50. I asked one of the people I spoke with if they were aware of all the websites dedicated to how poor their services are. She said, "Yes, sir." I asked if management is ever made aware of the complaints they receive, she said, "In extreme circumstances." There really is no quality in service anymore.

(1) Installation technician arrived after 4 p.m. (installation window given by DirecTV was 8 am to noon). (2) Installation was sloppy, wires not tacked up in the basement (dangling from the ceiling). The wire from my DirecTV receiver to the phone modem was laid on top of my carpet, not under it or under the floor, in the basement ceiling. (3) He was sent with the wrong equipment. When I ordered from DirecTV over the phone, I asked for two HD receivers and one standard receiver. I was assured by the telemarketer that there would be no charge for this equipment and since I didn't want the HD DVR receiver, that I would not have DVR service nor the charge for that service. The technician brought 1 HD DVR, 1 HD receiver, and 1 standard so I called DirecTV and they told me that I couldn't have the equipment that I wanted for free. They wanted me to pay $100 to "change" the equipment to what was originally promised to me. I refused, stating that I would throw the technician out of my house and cancel their service. They basically told me "okay" and that I had to speak with customer service to cancel, "goodbye".

I called customer service. They apologized and credited me $50 to my account and agreed to "change" the equipment for free (but they would have to mail me one of the receivers. I would keep the HD DVR until it arrived). Since I was now worried about what my bill would be (since I was lied to about the equipment), I asked the service representative while I was still on the line. She informed me that after the "5-month introductory package" I would start having to pay for the pay channels that I was receiving for free during the promo. This I understood, but I was told by the telemarketer though, that after the 5 month intro was complete, I could switch to their Choice Extra package for $34.99 for the rest of my 2-year contract.

The service representative on the phone told me that "I" was trying to combine 2 different introductory plans. I informed her that "I was told by the salesman that I could do that". Once again I threatened to throw the technician out and cancel. They told me that I could have the service plan(s) that I was offered for the price I was offered. The technician finished the installation, sloppy, but finished and left.

(4) Two days later (after the installation), I received a "Welcome to DirecTV call". I figured that since I had them on the line again, I would inquire about my billing because I did not trust them. I went through the same routine that I just spoke about in the above paragraph ending the same way (Okay, you can have it). Two days later, I received my new receiver. I hooked it up and called DirecTV to "activate" it. After activation, I inquired about my billing again. It happened again. (5) The next day, I received another receiver. I called DirecTV to inform them that they had sent me too many receivers. They have no record that they had even sent it (I still have it). I inquired about my billing (again), but this time, the SVC rep was unwavering about the billing amount. He told me that no one should have offered me that "combination" because it was "two separate introductory offers" that "could not be combined". I told him that I wanted to cancel my service and that they needed to send me mailing packages to send back all 5 receivers.

(6) My DirecTV was turned off (by my request) on day 11 of my service. When I was told that I would have to pay an early cancellation fee of $460.00, I asked why since I was told that I would have a 15-day "grace period" in which to cancel without reprisal. They then told me that the 15 days started on the day I ordered (September 5, 2010) even though they didn't come to my house to install my service until September 24, 2010, meaning that my 15-day trial/grace period ended before I even had service. I was told that if I didn't pay the disconnection fee that they would take it from the credit card that I used to start my service. When I got off the phone, I cancelled my credit card, informed my bank of the situation (to cover other charges), and had the bank issue a new card.

(7) DirecTV only sent me two "recovery" kits for their equipment (for 5 receivers) but made it quite clear that they would charge me for unreturned equipment. I had to call 2 more times to get two more recovery kits. They never sent me the 5th because even though I told them I had the receiver, they have no record of shipping it. I'll hold on to it and wait until the day they "figure it out" and send me a bill. (8) They never removed the dish from my roof. They told me they don't want it. I told them that I wanted it off of my roof. I was informed that it is my responsibility.

(9) Upon receiving my bill, I called DirecTV and informed them that they needed to adjust it. I told them that I would not pay the disconnect fee and that it was ridiculous that they wanted me to pay for an entire month of service when I only had 11 days. After finding out that I had cancelled my credit card and after arguing the "15-day" trial clause that I was informed of, they credited my account the $460 and told me to disregard that bill and I would receive a new one within the week. (10) When I received my new bill, they had eliminated the $460 early disconnect fee, but still charged me for a full month of service and tacked on a late fee for not paying the original bill. (11) During my 11 days of service, I lost reception on 3 separate occasions. Twice were extended periods (hours). I live in Albany, New York (not in some cave or distant unpopulated area) and there are no obstructions in front of my dish (clear view of the sky).

I had been a client of DirecTV for years. I recently moved and had to cancel my service. During that time, I did not have a credit card so I used my mother's to pay my bill online or over the phone. When I canceled my service, I told DirecTV not to bill my mother's card anymore, that they needed to send the final bill to my new address and I will pay it when I get it. They told me that was fine so I gave them my new address and phone number.

A few weeks after canceling service, my mother checked her account and DirecTV had pulled out $129 from her bank account. My mother was furious because this DirecTV was not in her name, it was in mine. We called them and they threw up their service agreement in my face saying they had a right to pull it from her account because her card was used to pay the bill on my account. I told them that I spoke to one of their reps and a supervisor. I even gave them the names of the people I spoke to, which I called and made arrangements to pay the bill myself once they sent me a final bill.

They verified that I had given them my new address and number but still refused to refund my mothers money to her. I threw my hands up and figured there was nothing I could do and I would just pay my mother back. Well, another few weeks goes by and I still have the boxes that belong to DirecTV. My phone company does a bundle package where you get phones, internet and cable for a low monthly price. The TV service they deal with is DirecTV.

So I called my phone company and told them that I want to set up a bundle package and I told them that I previously had DirecTV. My phone company informs me that I need to contact DirecTV and get them to verify that I have a zero balance on my account so I can set up new service with the bundle package. So I called DirecTV again. I told them exactly what I plan on doing. DirecTV rep says, "Okay, great. Keep the current boxes you have, call your phone company back and we will get this all set up for you."

The very next day, which is today, 10/31/10, Direct TV pulls out yet another $390 from my mothers credit card (bank account) debit. I call DirecTV again. Give names of who I spoke to, told them that I was getting service and told to keep the boxes and we would have the phone company just use those that we have to set up. Well I get a supervisor on the phone, she tells me that the information the reps gave me was incorrect and that they will have to train their employees better. But the only thing that she can do is have us to send the boxes back to them so they can refund the money to my mothers card.

I have the supervisors name and her badge number if needed. She told me that once they received the boxes back in their office that it will take 48 hours for the money to be refunded onto my mothers credit card. So we are sending the boxes off tomorrow morning since the mail does not run on Sundays. But I am very furious that DirecTV pulls this type of thing with people. I have been reading the internet and there are tons of people they do this to and it's *** that they can get away with stealing from someone who's not even the account holder for the services.

This causes a huge problem for me and my family. My mother's rent is due on 11/01/10. Since DirecTV pulled $390 plus the final bill of my account $129, she doesn't have the money to pay for her rent and is likely to be thrown out in the streets. Now, I also live with my mother and father and so do my children. They are ages 10 and 7. I'm a single mother. My husband abandoned me almost four years ago. He hasn't paid me any child support in almost a year so I do not have the money at the time to give it back to my mother. I want something done to Direct TV for scamming people on an every day basis and throwing their service agreement in your face. Their agreement says they pull a final one time fee if any. They have pulled more then once from my mothers account for my bill. Please contact me if there's anything we can do to do businesses like DirecTV from putting further hardship on people.

I called DirecTV on a Saturday, they gave me a quote of $44.99 per month for everything, being installed the next day. The installer came out and I called them before he installed. I got the quote again for $44.99 for the 1st year and $63.99 for the second year. I wrote operator #'s and badge numbers down. On Monday, I got a bill for $80.99 per month! What a joke!

I filled out all of their rebate information. I called them multiple times to discuss the problem. I even gave them the name of the person who gave me the price quote. They didn't care! It was a complete mess. I called them within 15 days to cancel my contract. I told them to come and pickup the dish, I didn't want it! They said that they don't pickup the dish, and I will have to ship the equipment back.

They have the worst customer service in the world. The sales people will tell you whatever you want to hear! Do not order from DirecTV! I repeat, do not order from DirecTV! This had to be the worst experience in my like! During these tough economic times, they are seriously taking advantage of everyone!

On May 31st, 2010, a notice was posted on the entrance door of my building at xxx *** avenue regarding DirecTV dishes. The property management stated that they will removed the dishes off the roof stating June 2010. I called DirecTV and made them aware of the situation. They scheduled a technician to relocate the dish. The technician assessed the situation and told there was nothing wrong with the dish location and that by law the property management cannot take the dish down and left. At this point, I had nothing to worry about and left to go to Florida and came back June 14, 2010.

I had no signal and I thought it was a wind problem because I was receiving some error messages. I did not contact DirecTV because I thought they would see the problem and I would receive credit as the problem been fixed. When I called them in August and I explained to them what was happening in the building because I wasn't the only customer with the problems. I have counted more them seven dishes in a dumpster thrown away by the property management. On that note, I am not responsible for the three months bill.

Verizon has suspended my account for failure of paying an amount of $358 which is DirecTV that Verizon paid off. My plan with Verizon is $69.99 every month and I was not behind. When I asked why this bill they said it was DirecTV's bill that they had paid off. Therefore, I am requesting a credit for I am not responsible for this bill. I was forced out of a contract and further more I was told by a customer service representative at DirecTV in order to remediate the problem. I would have to move to another place and get the service or pay for the cancellation fees. I am asking you is that fair. Is that how DirecTV treat their consumers? I have paid the cancellation fees which I was forced out of a contract of, which is also illegal. I am requesting a credit for the three months because I did have service during those three months from June to August.

I had signed up for DirecTV on the 12th of October. At the time I submitted my rebate form prior to activations. However, DirecTV refuses to acknowledge this and say I submitted my form on October 13th so the rebate cannot be applied to the first bill. I then went back to them and showed them an email confirmation from DirecTV that I had submitted the rebate form and the date stamp on the email clearly shows that it was submitted on October 12th.

When DirecTV saw that I had proof of this, all they said was, "I apologize but there is nothing I can do about this." The customer service attitude is horrible. I worry about being in a 2-year contract with them when they won't work with me even when I have proof that I am right and they are wrong. This cost $35 and loss of faith in DirecTV's customer service, which I am going to have to put up with for the next two years of my contract.

DirecTV did without consent or authorization withdraw $1073.73 from my personal checking account.

I was a customer of DirecTV for 6 and a half years. I purchased HD service in December 2009. Apparently, I agreed to a 2-year service contract at $20 per month although that was never mentioned to me prior to the HD installation. On July 14, 2010, I moved from my home in Niagara Falls, NY to Lewiston, NY. Prior to the move, I contacted DirecTV about installing satellite equipment at my new home. I was told that they would be able to do the installation on July 20 between 8:00 am and 12:00 noon. Although not happy about having to wait 6 days to enjoy TV programming, I agreed to the terms. On July 20, the local installer never showed up. Later in the day, I called DirecTV consumer line and was told that the local installers had a problem and that they called me at 11:00 am to tell me they couldn't make it. I never received a call. If they called, they probably dialed my old Niagara Falls number at which time they would have been told what my new Lewiston number was. So, apparently, their efforts to notify me were half-hearted at best.

I asked to talk to a supervisor and was connected to Audrey. She explained to me that she had no way of contacting local installers and that I would have to be rescheduled. I was called the next morning on July 21 by a scheduler. I told her I was not happy with the non-service I was getting but I would agree to forget it if I could have the installation take place on July 21 or even July 22. I was told that would be impossible to schedule because there were other customers scheduled for those days and they had to be serviced first. I was then told that my installation could be scheduled for Tuesday, July 27. I told her that was totally unacceptable and that if it couldn't be scheduled for the 21st or 22nd, I would consider that a breach of the 2-year HD agreement on DirecTV's part and would make every effort to switch to cable TV. I did not agree to the July 27 installation date and DirecTV considered that a breach of the 2-year HD agreement on my part.

I was told I could write a letter of complaint to supervisor Landon and I did so on Aug. 13, 2010. I outlined all the details and asked that he contact me. I never was contacted by him or his office but I did receive an email from DirecTV customer service dated Aug. 31. In it, they thanked me for my recent inquiry but then told me that I was responsible and that I would be charged an early cancellation fee. My concerns were never addressed or considered.

On October 12, 2010, I opened a new service with DirecTV. Fifteen days later, the first bill coma and I saw a charge of $10.00 for the DVR services which I never ask for. Therefore, I forced to be engaged for the next 24 months. I contacted them many times. I made efforts to remove the DVR services. But all my efforts were unsuccessful.

I will be forced to pay for something I never ask for. Even they told me is "free", but that's is no true. They gave me the chance to fix the problem: Pay $480.00 to cancel the services for early termination of contract!

I signed up for co-branded services for local phone, TV and computer cable. On sign-up, call was offered choice of credit report via SS number or driver's license number. I chose the latter, to later find that this triggered an irrevocable fee of $220 to DirecTV. AT&T was the phone number I called and their rep who scammed me, but they take no responsibility. I'm stuck with them for 2 years or a $450 cancellation fee + the $220. Their story is that I "refused" to give my SS number although they were sent an Equifax report with my SS number on it and a rating of 785.

In late May of 2010, I had DirecTV service installed. With in a span of three months, I had to have three service calls because of defective equipment. Each time, DirecTV threatened me with a service call charge even though it was their equipment that was defective. Each service call took several days to complete. I notified them verbally and in writing in early September that I was canceling the account because their service was unreliable. Despite repeated requests, they still have not canceled the service. They are now threatening me with an early cancellation fee, even though their service has been unreliable and their equipment defective. I just want this service canceled and to be done with DirecTV.

I needed to cancel my subscription with DirecTV due to the fact that I returned to NY to take care of my parents. In good faith, I requested that I pay my cancellation fee in two payments.

I am currently disabled and on Social Security. DirecTV debited my checking account in the amount of $453.91. They informed me that they would send shipping materials to return equipment and have not received any to this day. I can not afford to have my checking account debited once again. Their representatives are rude and I was constantly disconnected while trying to get my message across. They should be more considerate. DirecTV has put a strain on my economic situation. I am still hoping that this cancellation fee can be worked out.

We switched from DirecTV to U-Verse as we were able to save a lot of money. We knew that we had to pay the early cancellation fee. We have yet as of Oct. 27,2010 to receive the final bill. Today, a pending transaction showed up on our checking account for the amount of $382.65 from DirecTV. I called the bank and they said that they could not dispute the charge until it is posted. I don't want it to throw us into a negative balance. I called DirecTV and after an hour on the phone, I finally talked to a supervisor and he told me that their contract states that they can debit my account at their discretion. I argued that they cannot debit my account without my authorization or notification first.

He said, "I'm telling you now." We went round and round, to no avail. I finally told him that I will not authorize this debit until I receive the bill and have looked at the final charges. I will stop payment if this is posted to my account. The bank says the dispute could take time and that the funds would be frozen until it is resolved. I have checked online and this complaint will just be added to the long list of people before me who have trouble with this same company.

I called ( 6-11-10) to cancel my service and was informed of the cancellation fee. I told them I would contact them in a couple days. I called back cancelled service. I was informed that I also had to pay two months of service, which I did. I got my most recent bill to pay my cancellation fee which is on my statement and in addition, they are still charging me for service. I informed the representative that there should only be a cancellation fee.

If I cancel and have a fee, why am I still paying for service? Also, I requested boxes to mail the equipment back three times. I still have not received them. I have moved from this location since June. When speaking with this rep on the phone, he was rude and then he hung up on me. This is after he tried to talk me into keeping my service. Also, he stated that I would have my daughter call back. He said this was documented in notes. This is impossible because I don't have a daughter that lives in the city or is old enough to handle my bill.

I would like my bill resolved. Pay my cancellation fee and not be charged for service I did not receive. Thank you for your help, Marybeth.

I called as a new customer to inquire about the services of Satellite TV and Internet. The salesperson lied on numerous counts.

(1) I asked more than once if there was any set-up fee. Reply - No. Yet I have already been billed (credit card) for $128.00+ for set-up. I was told that this is a "Wild Blue" Internet set-up fee yet the DirecTv salesman handled the entire transaction so I was led to believe that he was answering the questions as they're regarded to both services. He never asked for me to speak with a Wild Blue representative. (2) I asked more than once if the monthly charge was a teaser rate. Will the fee increase after 3, 6 or 12 months? No. Yet I have now been told that the monthly rate is only good for 12 months and then will go up. I was also never told that I was entering into a 2-year contract. (3) I was told that I could obtain the major networks free of charge and that I would not be limited to East/West Coast feeds, but could have the technician set it to a local feed (i.e. Houston or San Antonio). Technician says that is not true. He cannot set to local feed.

Not only that, but we have now been informed that a waiver must be submitted to see if we can even get the major networks via DirecTv and if we can (we will know in approximately 45 days), there will be a $2.50 charge per channel monthly. We currently must access them via antenna. (4) The monthly charge quoted by the salesperson is already higher than he indicated and I have had the service 3 days. (5) When I called to complain, I was told that I could cancel for $480 in addition to any fees already incurred. This is wrong. They can lie to you, and then trap you into an extended contract. I did authorize my monthly billing via credit card, but they have already billed me for the unexpected set-up fee and another pending charge that exceeds the monthly billing and I have had the services for 3 days.

Well, we are bundled with DirecTV through our QWest phone bill, as they are now part of Qwest too. We have had auto pay with Qwest for years now and only have had DirecTV bundled with our phone bill for a little over 2 years. Our payment comes out the 28th of each month and we have the same amount withdrawn each month, nothing changes.

On September 28, DirecTV took $76 more than what was suppose to come from our checking that day. I did not check our online banking until later in the day. It was too late to stop payment. I called DirecTV and got several different representatives, all giving me some stupid excuses why it happened.

Finally, I told them if it was not refunded to our account immediately, I will disconnecting with them the next day. That is what we did. I then received a call from someone from DirecTV the next day that I disconnected and said he was higher up in the company. He said that he could refund our money immediately but he tried to make all these great offers to us to stay with them. I kept telling him no but he was very persistent in keeping us as customers.

This problem caused us shortage in our checking account for that month and lots of over drafts. It was very stressful when you live from pay check to pay check and they took our money very fast. Now to get it back, we have to wait for a refund and they tell us it will take 4 to 8 weeks.

I am very disgusted with these crooks and it seems like when people do auto pay, things of this sort happen all the time.

While in the process of buying service from DirecTV, equipment and services that were promised by the sales representative are not honored at installation, and at the billing statement. I was promised that all 3 TVs in the house will have HD service (free for life), and whole house DVR. At the installation we got two HD, and one standard receiver. We pay for whole house DVR, but we have it on two, but not on 3rd TV.

The billing is messed up, and when call and talk to representatives, things that we agree upon are not recorded and honored. Every time I call, I am getting different charges and stories. They have extremely lousy customer service. I have already wasted several hours trying to get to the bottom of this. I tried to get an address of someone who has an authority at customer service, but that is impossible. The only thing one can do is to call their 1-800 number, and get false promises.

I am not happy with service I have, and I am stuck with them for two years. I feel cheated and helpless. Is there anyone who helps customers in these kind of matters?

I am an 80-year-old on fixed income. In an effort to reduce monthly expense, I felt it necessary to drop my DirecTV service. I sent an email and was informed that my contractual agreement had expired on April 10, 2010. Shortly thereafter, I changed to Time Warner Cable at a saving of $35 per month. Last week, I received a bill from DirecTV for $126 as an early cancellation charge.

To date the economic damage is $126, but about 6 months ago, I had a blocked heart artery and had a stent inserted. The doctor advised me to avoid all stress. This has been very stressful and painful for me since I have never failed to pay all my obligations.

I bought a HDTV from Best Buy and was told I would get $250 in gift cards if I also signed up for DirecTV. I received my $50 gift card and I had to wait till I got the first month's bill before I could get the $200. I sent all paperwork required for the $200 and about a week ago (after about 12 weeks) I received a notice in the mail that my $200 gift card was not eligible because I did not sign up for service at Best Buy.

A copy of the receipt was sent to them from Best Buy stating it was purchased there. I have called several times and the only answer they give me is that you can only receive one gift card but on the terms that I received from Best Buy and DirecTV states that I would receive one $50 and one $200 ($50 for signing up and $200 for buying a HDTV $599 and over which I did). I am at a loss on what to do from here. No one at DirecTV can give me a reason on why, other than the one previously mentioned, and when I ask for a supervisor I am told they are busy and cannot come to the phone.

We started our DirecTV service in August of 2009. We were supposed to have a 12-month contract. We paid our bill every month up until the end of august this year. I was not happy with the service for the price I was paying and called to cancel. After numerous attempts at getting a human to the phone, a lady told me to go to the website and file a request, which I tried to do. There was no link on their site to do this, so I emailed customer support.

About a week went by, and by this time I have already had Time Warner cable installed. I decided to call DirecTV to request boxes to ship back the receivers. When I called the customer support line, it said that my bill was past due. I chose the option several times to speak to an operator, and I would get a recorded message telling me that in order to speak to somebody I would first have to pay my bill.

I called many different numbers trying to contact them and verify that my service was cancelled and I kept getting the message that I had to pay them before I could speak to a representative. So now about two months later after trying to contact and email them, a charge shows up on my girlfriends mothers debit card for almost $800!

I call their customer support line and ask what this is all about, and of course now that they stole $800 from us, they let me speak to a human. Apparently, they said that since we used her card once to pay the bill, they kept the number on file and just decided to charge all of this to her card! They tried to say that I broke my service agreement because I never called to verify that I cancelled. I tried to call them probably fifty times and got that message that I had to pay the bill before I could talk to them.

I told the CSR on the phone that they gave me no way possible to contact them and cancel. They did not send me a letter or bill stating they were charging this. And on top of it all, they charged it to somebody's credit card that is not even the name on the bill. I am sorry if this is confusing, it would be much easier to say all this instead of type it. So after the rep from DirecTV just kept getting rude with me, I asked to speak to her supervisor and she hung up the phone on me.

I am going to lose everything I have over this. I just want to cry. Please, somebody help me with this. We had a vacation planned for my birthday next week and we also had to call and cancel that, costing us about another $650 dollars for the deposit.

If anybody can help, please email me at **. If you are an attorney, feel free to call me or email. The bank account is completely overdrawn. Our rent check is going to bounce, along with our electric, water, and trash bill. They have just put us over $2000 in the hole with an overdrawn account and we are likely to lose our home.

I was told that DirecTV would buy out my contract from Dish. When I attempted to access the supposed convoluted rebate, I was unable to do so. I made some 30 calls to resolve the issue. When I was alarmed enough to cancel my order pending installation, the DirecTV representatives refused to cancel my order and became argumentative each time I tried to cancel my order. Something is really wrong here. They offer things they don't do and refuse to cancel an order within 24 hours. This is a shady company. They are refusing to cancel my order.

I called to disconnect our service since we are moving and was informed there would be a $160 early cancellation fee. That was when I was informed of the 2 year contract I supposedly agreed to which I never would because we are renting and had a one year lease. The new place we are moving into does not want a Dish on their roof.

I have had problems with DirecTV. Our bill has changed from around $50 to over $200. They promised when we started new service with them if we signed the two-year contract our rate would remain the same. I have called the company and they refuse to take off the charges that are incorrect. DirecTV has lied to us over and over again. It's not fair to us and to other consumers that they advertise one price to get your business and then changed the price having the consumer stuck with cost it did not agree upon. I changed from Cox cable for the same reason. I am so fed up with the lies.

I have had problems with DirecTV. Our bill has changed from around $50 to over $200. They promised when we started new service with them if we signed the two year contract our rate would remain the same. I have called the company and they refuse to take off the charges that are incorrect. DirecTV has lies to us over and over again. It's not fair to us and to other consumers that they advertise one price to get your business and then change the price having the consumer stuck with cost it did not agree upon. I changed from Cox cable for the same reason. I'm so fed up with the lies.

I have had problems with DirecTV. Our bill has changed from around 50$ to over $200. They promised when we started new service with them, if we signed the two year contract our rate would remain the same. I have called the company and they refuse to take off the charges that are incorrect.

DirecTV has lies to us over and over again. It's not fair to us and to other consumers that they advertise one price to get your business and then change the price having the consumer stuck with cost it did not agree upon. I changed from Cox cable for the same reason. I'm so fed up with the lies.

On September 20, 2010, we requested free HD receiver to replace a standard receiver. After receiving the unit, and setting it up, we had problems. Couldn't always turn the receiver off and on with the remote control (we would have to physically use front control on the receiver, or disconnect the power cord). It took 3 to 5 seconds for channel to change. With the standard receiver we didn't have these problems so we decided to return the HD receiver (which had a 2009 manufacturing date). It took at least two phone calls to get a return shipping box. We got two return shipping boxes since last representative said there was no record of one being placed. We found out that we have a two year contract because we got the HD receiver. We were denied cancellation of this contract even though we returned the HD receiver. I don't think it's fair.

My account number is ** and I was given an install date, and due to a Direct computer glitch, they want to change it. I have a document email showing my install date as October 27th. It is bad customer service to inconvenience the customer for a DirecTV problem. The CS agents say that they are powerless to change this. I am a member of a nationwide media. It seems like I am not the only customer who has had problems with their install date being changed. I need to see if DirecTV is going to rule in favor of the customer or their computers. Thanks.

Promised to pay early cancellation fee for switching from Dish to Direct. Form and invoice sent 3 times, faxed and registered mail. 3 months now up, refuse to pay the $210.00, giving us different reasons all during past 3 months. Installer did not complete his job on 2 connections (not currently in use) and left without returning our nice flashlight. Spent literally hours and hours on phone couple times per week for past 3 months-lies upon lies and new excuses each time.

I responded to a marketing campaign by BellSouth for a bundled cable/internet/phone package. The representative went over the package with me. I was concerned that I might not like the service and wanted to know the length of the contract. The representative I spoke with assured me that it was a one year contract. The provider for the cable was DirecTV. In subsequent conversations with DirecTV representatives, prior to installation, I asked to verify that mine was a one year service agreement.

It was installed. I used it for one year and four months. I decided to switch providers and called DirecTV to cancel my service. The DirecTV representative offered me some retention perks to keep my business. When I refused to change my mind, he then began to be very rude to me and threatened me that I would have to pay $171. In "early cancellation charges". I reminded him that mine was a one year contract. He denied it and said I owe the early cancellation fee. I had paid all my bills, returned all the equipment and yet this company continues to hound me for this money.

I ordered DirecTV for the special price of $29.99 a month, nothing more nothing less.My first month was $29.99, the next month it went up $10.00 and by the 3rd month it was up to $53.00. I called them to cancel my account as I felt they had breached their agreement which was $29.00 a month. I received a bill telling me that I owe them $400.00 plus for cancelling the account.

On October 21, 2010, upon balancing my checking account, it showed that $385.00 was taken out without my knowledge causing my checking account to be depleted. I was never told, ever, that they would be taking that amount out nor did I give any permission to have that amount taken out. Please I need help in this matter as I see there are more people who have experienced this fraudulent practice.

Automatic Renewal of Sports Packages: If you order DirecTV's Extra Innings (Major League Baseball) or NFL Sunday Ticket (National Football League), the company will automatically renew your subscription the following season unless you opt out. Now, I'll take full responsibility for being foolish enough to not read my monthly bill thoroughly. It's my mistake and I'll pay for it but you have to admit it's a neat way to increase DirecTV's bottom line isn't it? Oh, and if and when you realize the mistake after the season has started, you're not going to be able to cancel or get a refund. This is truly a case of buyer beware.

I renewed a 12 month agreement with DirecTV and was told I would be paying $43.00 a month. I asked the customer rep. several times if it was only $43.00 plus tax and she continued to say yes. Now for the past 4 months, I been paying $62.99 plus tax. Every time I called DirecTV to ask them why my bill is $62.99, they come up with a different excuse and say they can't do anything else because my original viewing package is $69.99 and I'm getting a $7.00 credit. That I was never told I will be paying $43.00. Now, I'm stuck with a 12 month agreement and DirecTV refuses to honor what I was first told.

I initially purchased a Direct TV account through AT&T, which is mistake number one. During the placement of my order, I informed sales person, Carl **, of my current services which included an HD Receiver for my family room and basic cable for two of my children's rooms. I specifically stated that I wanted at the least, the same setup from Direct TV, which was an HD Receiver and basic service from from their company.

Assuming that the rep had sold/setup HD Service before leaving the store, I felt confident that my order had been placed successfully. Installation day came and problem number one was a piece of the technician's equipment was not functioning so I had to assist him with manually getting the desired values on each satellite. That was a pain and took approximately 45 minutes. Once we were through a few features on the system and the tech was about to depart, one of my children stated that their television was not working. The tech then went into the attic and the service was restored in both of my children's rooms.

Planning ahead, I left my old cable service up and running in case of any issues with Direct TV. Two days later, when I went to terminate my cable service, the service in my two children rooms are also terminated. Once I become aware of this, I called Direct TV and informed them of the dilemma. They asked me if I had receivers installed in those two rooms. Be mindful that I never had receivers prior to the installation with my old providers and have never had a Direct TV account before this. I told him I never had any receivers.

The customer service representative now tells me that it will be $154.00 to have standard receivers installed, which I turned down. I was told that the only way I could have it resolved was to return to AT&T. I did as instructed the following day. At the store I took up my case with the person who initiated my order. He, at that time apologized for the inconvenience and states he would call Direct TV. Later that day he called to let me know that the only resolution was what I had previously been told. I stated to him that during my initial purchase I informed him of services I had in place and at a minimum, I wanted the end state of my Direct TV order to be the same. He again apologized, and told me to contact Direct TV.

I immediately asked what the cancellation fee would be. He stated he was unsure but would research it and contact me. Upon contacting me again Mr. ** stated the fee could be up to $400.00. I told him that this was crazy. I let him know that I was going tocontact Direct TV about cancellation. Due to my heavy work schedule this correspondence took place over approximately a week. On Oct 20, 2010, the same day I asked the AT&T rep about cancellation, I contacted Direct TV's cancellation department.

The representative I spoke with explained that she was sorry to hear of all of the trouble I received from AT&T and Direct TV and stated she would do her best to resolve the issue. After being on hold for a few minutes she returned and stated the two necessary receivers would be installed free of charge but the only way she could do it was to charge my credit card then immediately credit the money back to my card. I stated that this would be a reasonable solution. She stated that the transaction would be completed while I was on the phone with her.

Once she stated it was successful, I waited approximately an hour then checked my account. My account showed the charge but not the credit. I immediately called Direct TV again. I let the customer service rep know what had taken place and he informed me the credit would be placed on my upcoming bill. I, at this time, am already furious. I instantly asked to speak to his manager, Brandon. Brandon apologized for the error and stated he would put in a request for my credit card to be credited but it would take up to 30 days.

What kind of cockamamie businesses are Direct TV and AT&T running? This is hands down the worst customer service transaction I have ever experienced in my life. Aside from the one person who made a failed attempt at correcting the issue, they all should be reprimanded and/or re-schooled in their company's services and how they are provided to the customer.

Truthfully speaking, even though I like some of the features on Direct TV, if it wasn't for a $400.00 cancellation fee, I would return to my old provider without question. The sad part is, even if a representative from Direct TV or AT&T were to contact me in reference to compensation, I would be extremely reserved about the credibility of their offers.

My husband and I were offered a deal with AT&T for internet, bundled with Direct TV for satellite TV. The man who offered us the deal on the phone said that we could get a $21/month reduced rate for NFL Sunday ticket package which normally was $68.99, all we had to do was fill out and enter our account information on the website to get the reduced rate. The rebate was good for 12 months and we could go back to a reduced package at anytime if we wished. We agreed and the satellite was installed at our home on August 16th. We filled out the rebate online on August 19th.

Our September bill arrived and did not reflect the rebate so I called the customer service number on the bill which went to AT&T. While I was on the line, AT&T checked with DirectTV and clarified that my rebate was "processing" and issued me a $21 adjustment, and they assured me that the rebate would be reflected on the next bill.

Now, my October bill has just arrived and the rebate is not on there again. I called customer service and this time they told me that I needed to call DirectTV about this problem. I first spoke with Susan, who told me that she couldn't adjust my bill but as soon as the rebate was processed it would be valid for 12 months. I told her that football season only lasted 5 months so I didn't intend on keeping the expanded package for 12 months and really need the rebate now. I asked to speak with her supervisor. Susan, the supervisor got on the phone and told me the same thing. I told Susan that my husband applied for the rebate two months ago and she told me that the rebates can often take up to 8 weeks to process.

I would not have signed up for DirectTV if I knew that the rebate wasn't instantaneous. The man who sold us the package made it seem as though he was giving us a lower price deal, not that we needed to apply for a rebate that we may get in the future. Now I am stuck paying an extra $21/month or I have to pay 20$/month for the remainder of my contract to cancel early.

DirecTV has taken a partner with Verizon. They sell a Bundling Package without proper disclosure to the customer regarding conditions related to the contract. No notice was given of a renewal on a contract to verify that I still wanted my services as they were. Verizon tells you to call DirecTV and DirecTV tells you to call Verizon. Verizon is not in the TV business, I should off the house phone to save money. Why wasn't I told that would create a problem? They turned off the DirecTV and now want all kinds of money to turn on. Not in the best interest of the consumer. No one said a word.

I had DirecTV since October 2009. My husband got ill, and was and still is in the hospital almost seven weeks ago. I called DirecTV around this time and asked that they cancel my service due to illness. The agent said, "Yes we will help you with this." I requested that they no longer take any payments from my credit card,to send me the bill via mail and I would pay as I could monthly to take care of the bill. The agent said that was fine. On this past Saturday, Oct.16,2010, DirecTV took almost four hundred dollars from my credit card unauthorized.

I called several times and was given the run around. One agent told me to send DirecTV a fax asking that they return the funds due to the circumstances. I did this and called to see if they got the fax. I was told that they would not send the funds back. I told them this was not an authorized action they did and that I had no money in the bank and that what they took is all on overdraft charges to me that I can't give. I am getting nowhere in this and I need help. This has strained us financially, I explained to the agents that I can't cover this we are on a fixed income.

I was promised help with this and am getting nowhere. I really feel that I was discriminated against because I was taken advantage of, lied to and the withdrawal was not authorized. Please help me. I have enough to worry about with my husband being ill. Thank you for your time and concern in this matter.

In July of this year I called and cancelled my DirecTv. At that time they offered me the same service for $20 a month less, but I told them no. And my service was cut off. With the college football season starting, I called them in September to see if they would give me the same deal. They told me they would only take $10 a month off my bill. I told them no and to keep my service off. Yesterday I received a bill from DirecTv for $117 and change.

When I called them they said I would have to pay the bill. I have the name and agent # of the person I spoke to yesterday. DirecTv will rip you off! I guess I'll have to go through the hassle of arbitration and possible small claims court. I've paid these people for many years and this is how I'm treated? You'll be sorry if you do business with DirecTv. I wonder if there are any active class action suits against DirecTv.

September 30th, 2010. DirecTV installed two rooms with "Choice Extra" in my elderly parents home. Less than a week later, DirecTV (aka TeleServices) called my 75+ year old father and told him that they would upgrade his package at no additional charge. Was this true? It ended up doubling his bill, no reversal and no resolution. DirecTV's resolution: downgrade his service and still charge him double. No Kidding.

on September 15th, direcTV took out of my husband bank account the money that was owed on a past due bill and took it as we didn't want service so they took out for receiver and etc. Amount of $738.25 which I told them on the bank account my name isn't on it so my husband is responsible for it anyways. So tough luck to us. So after talking and getting everything leveled out and I had credit amount owed to us of or started at $477.51 and then as it went down the weeks and the amount as of Saturday, October 16th was $394.89.

And as I explained, the money they took out, which I wish they would have told me, was for our car payments which I'm now behind and also now house rent and etc..Trying to do catch up w/ little income I am getting in, making this all very upsetting to us. My husband, I wonder if they can do this to us. They are not saying it but seems they are holding our refund amount, just to pay monthly bill from my account of DirecTV. I need answer return soon. Also I told them they didn't contact me w/ email or phone call, to let me know this was going to happen regarding the money they took out of my husbands acct. My name isn't on his checking acct.. only savings which is zero balance and checking too.

I received my October statement from DirecTV and realized that my bill doubled in the amount that was being charged to me. Usually when I get my bill, I pay it online and it normally averages between $96.00 and $125.00 per month. However, when I got my recent statement I noticed that my bill doubled to $256.58. When I reviewed the bill closer, I realized I was being charged for a product (NFL Sunday Ticket at $49.99 a month) which I did not order.

When I contacted customer service, I was informed that they automatically renew the subscription unless I cancel it before it starts. I informed the customer service agent that I never ordered the Sunday Ticket and should not be charged. He indicated that since I did not call in before it started, I was bound to a 6-month contract to pay it. I asked how I can be charged for something I didn't order. He replied that I was alerted of this possible new charge on my June bill. When I looked back at my June bill, in small print to the right, it stated that I would be receiving the NFL Sunday ticket for 6 months which quite frankly I did not notice before. In addition, no where did it say on the bill that I would be bound to a 6-month contract to pay it, whether I wanted the service or not, if I did not call to cancel before activation.

I also found out that I now owed $291.00 instead of $256.58. I asked to speak with a supervisor who also refused to give me his name. When I explained to him that I did not order this product and should not be bound to a contract I never agreed to and for a service I never ordered. He indicated that I was bound by their service agreement. I asked where in the service agreement was it written that their company can automatically bind me to a contract I had no knowledge of or given my consent to. He said that it was in their service agreement on their website.

When I asked him where I could locate it, he said go to the website and look it up yourself. I indicated to him that it was a misleading and a fraudulent business practice for this company to charge me for a promotional add-on that I was unaware of then turn around and renew it without my consent. I purchased Choice Ultimate and apparently the NFL Sunday ticket was connected to it for free last year. Unbeknownst to me, it automatically renews the following year and they charge the full price which is $49.99 a month for 6 months.

What is upsetting is I never wanted it to begin with and never ordered it. The supervisor I spoke with was abusive and threatened me that if I did not pay the bill, they would send me to collections and it would ruin my credit. I have been a good customer and have paid my bills timely to this company and to be treated disrespectfully, threatened and forced to pay for a product I did not order is not right. My account number with DirecTV is **. I have filed complaints with the Better Business Bureau (ref no. **), the Federal Trade Commission (ref no. **) and the Attorney General's Office in California. I want to break my contract with DirecTV because of their unfair and misleading business practices and not be forced to pay for a product I did not order.

I will not be able to afford a $290.00 satellite TV bill every month for the next 6 months. I do not want the threat of my credit being ruin as their leverage to get me to pay for something I did not want or order. I am on a limited budget. I have small children and this will be a hardship for me if I am forced to pay for this service when I never ordered it.

I had to cancel my service early due to that I moved into an apartment that DirecTV could not service. I had also lost my job and was now working part time. I spoke to someone at DirecTV asking if I could just keep it on hold for awhile. They said no. I had to pay my bill and early termination fee, which I didn't have yet. A couple of months went by and just this weekend, I noticed I was overdrawn by $201. DirecTV had taken out $283.76 without my approval. And later, they had taken another $85.13 and the next day $340.58, a total of $709.47 in 2 days, putting with more NSF fee. They did all this without warning. It's not right. I only work part time. The money I had in there was savings for rent.

I called DirectStar and ordered DirecTV from them. I advised I have 4 room that I need and would like the whole home/HD DVR for 10.00 extra a month. I also wanted the wireless hook up for On demand for 25.00 one time fee.

Was informed great, my total monthly bill for the first 12 months will be 64.99. Scheduled installation, cancelled my other TV service. Installer finishes and shows me the system, I said why is there only HD in two rooms not 4. Tech says, I had to call DirecTV. I call and was advised that in order to get the other two rooms HD, I need to pay 198.00 leasing fee upfront. I said, "What?" I argued and argued, got nowhere.

I then informed the tech that I was supposed to have wireless hook up for On demand. Tech informs me, they didn't send the right equipment but he can do a hard wire now for 50.00. If I wanted the wireless that I requested I would have to wait. So of course, I make a check out for 50.00 twice the amount I was told and not what I asked for. I made the check out to DirecTV, the techs leave and come right back, and advised me that I need to make the check out to them.

Hmm, that right, there isn't right. So I do as this is what I was told I had to do. I then proceed to call DirecTV and argue with them again about me signing up for whole home/HD DVR for 4 TVs but only have 2. Again, I am told the same I will have to pay 200.00. I informed them that if I was told this upfront I wouldn't have ordered the service and that I want to cancel it as they didn't provide what I asked for. I am being told if I cancel they are going to charge me 480.00 disconnect fee. There is more as well. All I want now is really I want the two missing HD boxes that I asked for with out paying 200.00 as this was not stated before. If I do have to pay the 200 then I want out of my contract being they have not provided what I requested.

I cancelled out DirecTV on July 18th, 2010 as our home was foreclosed on. I was told we would only have to pay a $37.00 fee and an early cancellation fee would be waived; the first big lie. DirecTV continued to bill after July 18th but forgot to send me the "bill". I returned both boxes and remotes in perfect condition. I have pictures and tracking information. On October 13, 2010, they decided to help themselves to $300.00 out of my account as I was at the vet having to put my cat to sleep.

You can imagine how much more distraught I became as the girls in the office came to tell me my card was declined because of this disgusting company. I am not even on the contract, I just pay the bill on occasion out of my account. I now have received 2 bills on 10-14-2010, $172.10 and $137.68 due 10/29/2010. No explanation, nothing. I have a website that received more than 1 million hits a month and have decided I feel the need to mount a consumer revolt against this company. I know it only takes 5 people for a class action suit.

Ok "Undercover Boss", see how the consumer really feels about your company, good job, show this on TV. You get nowhere on the phone, totally useless. They just tell you sorry no refund. Why do we allow companies like this to do business as it hurts so many people? Had I done my homework and saw the F rating with the BBB, I would never have even given DirecTV a thought.

I ordered DirecTV 1 year ago. When I first ordered the service I received the letter regarding a package for the choice package of $29.00 for 12 months. I was offered 3 months of showtime free with the package and I told the guys who installed the service that I wanted the service cancelled for the showtime after my 3 months was up.

I received a bill after my months were up for showtime and called the customer service line and they said I had to call directly and they would cancel. I told them that the guy said, it should be cancelled because he was supposedly wrote something down to give to them. I later asked what my total would be and they couldn't quite figure it out which kind of startled me because I think I spoke to about 3 foreigners before I spoke to someone that spoke English and told me what my total would be.

I was furious, anyway afterwards it was cancelled. I was told my bill would be 41.23 around that amount after credits. I received my credits and deduction and that was fine. I started receiving all different totals and called back because I was told a certain price, the customer service reps did not have accurate information so I asked about how to cancel. I was told I was in a 2 year contract which I thought I had the special they sent out to me for $29.99. I was very upset and I told them that was not what I signed up for, and that the representative did not mention that on the phone while she was telling everything else otherwise I wouldn't have signed up with DirecTV.

I was told that if I cancelled I would be charged almost $300.00 dollars for the cancellation or they will bill me $20.00 a month. I also was told that after 1 year my bill would go up which made me even madder. I was not informed any of this at the time I contacted them for service. DirecTV is a scam and everyone needs to know. I would never recommend anyone, half of the channels are blank, they are horrible.

I had DirecTV for one and a half years. I ended my contract 1 day after it was over. Their rates went way higher than quoted. I had 2 remotes in one room and 3 in another for a total of 2 televisions. I had to pay extra for local channels. I took my service elsewhere. I sent the equipment back after waiting 10 days for the box to arrive, and I paid the last bill received from them. I received a statement from them, 0.00 amount owed. That was on 9/29/2010, 29 days after I canceled service. On 10/07/2010, I received an e-mail from DirecTV, that I had a past due amount.

Pay immediately. I called to see what it was for; they said I ordered dirty movies in March and April of 2009, one and a half years later. I never ordered nor would I have ordered such movies. I told them that, they said I ordered through the card in the receiver through my phone land based line. I don't have a land line and haven't since 3/06/09. Now they change the story. I asked why I haven't received a bill. No one will answer that. I have been hung up on a least 8 times. They have charged my credit card, only 10 days after I received their e-mail, $48.91 for movies I never ordered and would not have.

I am disputing with the card company and through the Attorney General's office, the BBB, and the FTC. I'm glad to see you're here also. DirecTV needs to be stopped. I was told by one representative that he doesn't show that I ever ordered those movies, but it shows on the card in the receiver. I don't think the cards were cleared.

In 2009, I decided to give DirecTV another try after I had discontinued service with them the year before (after a 3 year term). I was enticed by an offer they had for $29.99/month. After signing on for a year contract, a month later when I received my statement, the bill was for $44.99. I called and they said the promotion was a rebate I should have received an e-mail for when I started services and had now expired. They told me there was nothing they could do since the offer had expired. I told them I was never asked for my e-mail. So, how was I supposed to have received and replied to any rebate? They basically said too bad, and that they could offer extra channels to offset the cost. The year contract would stand. I decided to go with it, feeling there was nothing else I could do. The extra channels would be provided one month, not a couple of months. And it was an ongoing hassle trying to get them to stick to what they had offered.

There were so many other issues that continued, too many to list. So, when the date came up that we could end service, we did on 8/30/10, a few days earlier than what we had paid for in the billing cycle. On 10/12/10, I was billed $49.95 for a PPV boxing match in 2009! I spent more than 1 hour speaking to various representatives trying to get a supervisor on the phone. The first representative explained to me that this was for something I had ordered with my remote control. The reason it was being billed until now was because I had returned the service equipment and they had run the card (in the satellite box) and noticed I had ordered this with my remote. I told them I did not have home phone services during that time or internet. And I said that up until now that she had informed me, I never knew we could order with the remote despite the receiver not being connected to a phone line.

She asked if we were boxing fans. I told her yes we were and that I admitted to ordering PPV boxing matches but never by remote. And I said that if she looked back on our records, she could see I always ordered by my cell phone and paid the extra $1.00 service charge as a result. She asked if my husband was from Mexico. I told her what his nationality had to do with anything. She said because Marquez was a Mexican fighter. I was very offended by her interrogation, felt it was unprofessional and bordering prejudice and stereotyping (this was conversation with Mariela **). Finally on my second call, I spoke to supervisor Kevin, who was of no help. I explained the story to him once again and said too bad, and to try writing up a complaint on DirecTV.com. The fee stands to my bank account which they processed without my permission.

I am African-American, which shouldn't matter, but it does if you are doing business with DirecTV. I had to cancel my service after I was a victim of identify theft twice. I simply could not pay the DirecTV bill. So I had to cancel my service. DirecTV was not sympathetic to my problems, but charged me over $400 to cancel my service. Recently. I have been intimidated and threatened, not because I have not paid my bill. I have been paying my bill monthly and on time, but DirecTV still hired two collection agencies to get more money out of me by threatening insults and intimidating me at early and late hours. I asked them to stop because I was living up to our agreement. They said they wanted more money from me that what we had agreed to.

Nothing is wrong with the person in customer service that I dealt with. She was very nice and helpful. She found where I sent my equipment back but they are trying to charge me for 11 adult movies that I had a block on my TV and they could not have possibly been ordered, because I don't even remember the password!Yes, The movie "Cars' is okay, I'll pay for it but not the adult movies. Please take these off my account, so I can return to direct TV as soon as possible as a customer. **

Nothing is wrong with the person in customer service that I dealt with. She was very nice and helpful. She found where I sent my equipment back but they are trying to charge me for 11 adult movies that I had a block on my TV and they could not have possibly been ordered, because I don't even remember the password! Yes, The movie "Cars' is okay, I'll pay for it but not the adult movies. Please take these off my account, so I can return to DirecTV as soon as possible as a customer. Diane **.

DirecTV ripped my landlord and I off. They promised him a rebate check of $100 and never sent it, despite all of the calls he made to them. He cancelled his service with them after all of the lies he was told. I initially let DirecTV use my bank card number over the phone to start the service because he did not have a credit card at the time. I explained that I was not on the account and the account belonged solely to my landlord and I did not want my card charged for anything. I was assured that they would not use my card for anything other than set up.

Several months later, my landlord cancelled the service and arranged to make $20 a month payments to them until the balance was paid in full. They said that was fine and then turned around and charged $383 to my bank account. I called my bank and explained what happened and they told me that what DirecTV did was fraudulent and they would investigate. They also said that they get hundreds of complaints each month from people who were also victimized by DirecTV in this manner.

My landlord is on disability so he is on a low fixed income. That is why he agreed to make the $20 payments despite the bad service we received and all of the lies he was told by DirecTV. I am unemployed and have almost no income. I am living on $100 a month. They took money out of my account that I didn't even have in there. No one at DirecTV sent me any notice that my card was being charged $383. I did not receive anything from them by mail, phone or anything else. They just stole $383 from me and my name is not even on the account.

I never signed anything saying I was on the account or would be responsible for the account. I never signed anything with them, period! They are telling me too bad. One rep. apologized and told me I would be refunded the money via check in 8 to 10 business days. When I called to see if the check had been mailed, I was told I wasn't getting a refund and according to their policy they had every right to take money from my bank account without notification. Then they said that the rep who told me I would get the check had lied because they didn't know what they were talking about. I told them that the whole company of DirecTV consists of liars and thieves

.I urge everyone who has been ripped off to contact the Better Business Bureau about it. Perhaps we should all get together and file a class action lawsuit against DirecTV for fraudulent practices. That seems to be the only way to put a stop to their dishonesty. They need to be shut down altogether!

I have had DirecTV in our new home since August 1. No problem getting it. We pay our bill on time; no problems. Out of the blue our service is cut off with a code on the TV. So my husband calls me and makes sure we paid the bill, which I know we did and we have never heard a thing from DirecTV as to there being a problem. So he calls them up and he is immediately sent to a different phone number. They proceed to tell my husband that they are showing two accounts open in our home and one being to a minor, a girl that we knew who lived in the home with her mom prior to us moving in.

They said they have researched this and it was shown that we live in the home since May with the same phone number as her. So my husband calls and tells me this so I call. I get some lady (wish I knew her name) who put me on hold for 5 minutes and came back and told me that it was researched and the case was closed there was no reopening the file. She said have a nice day and hung up on me. So I call back again and get a guy claiming he was a supervisor. So I tell him the whole story again and he puts me on hold for 3 minutes. He comes back saying they have linked me to the girl by my phone number and there is nothing we can do but pay the $583.00 bill they had showing and we could have our service back. He said have a nice day and again I was hung up on.

So I stopped calling till I got home from work. I called again, this time taking notes and making sure I get all the information. So this time I get Bar; he was very polite and listened to my story and looked into the matter yet again. I asked him to tell me what exactly was linking me to the account so I could fix this. He said it was just the address. He said nothing about the phone number just the address we lived at. He also informed me that there is a number to the research department which I could call as well. I was told the two times before there was no number and I couldn't call anyone in the department.

He transferred me to the supervisor who looked at my account and told me pretty much the same thing that I can call the research department. The other two should have given me the number in the first place and told me to call them in the morning. He told me an account in a minor's name should never had been opened and it should be deleted and my account will be fine. He also explained to me that if someone lives in a house prior to you moving in and leaves a bill on the account you can never get service at that house till the prior balance is paid off. How crazy is that?

He said they are not like utility companies; it will sit at that house. He told me I should be ok because she was a minor. So I call first thing in the morning and get another guy in the research department who claims he is a supervisor. I tell him the story and what is going on and how I just moved in in August and the account in questions was opened in May. So he puts me on hold for 8 minutes, coming back once to say keep holding. So he comes back and says I am sorry this case has been closed. We have researched this and it shows my phone number linked to her account in May.

I asked him if I could prove that wasn't true and he went on to tell me no and that all we can do is pay the bill and we will restore service. He also hangs up on me and would not let me get a word in to explain. So after talking to 5 people and two supposed supervisors, not one would let me do anything they were set that this was my account. So I hang up furious and think what is going to happen with this account: will it follow me even though it belongs to someone else that, I know from the landlord telling me, has DirecTV at their new home?

So I call back the same department and get Lasonya and ask her if this bill will follow me. I add that I will never get DirecTV no matter where I live. So she eventually asks to look at my account and she does. She puts me on hold for 3 minutes and comes back to me. I figure I am getting the same sorry-it's-closed response. But this time she comes back and says to fax my lease and something from the phone company showing when I first got the phone number and she would authorize my service to be restored if everything checks out. She also told me that it shows the people whose bill this was had put in a move request and that DirecTV even moved their service; yet I was still stuck with this bill and they couldn't explain that to me except for the phone number.

I was so shocked that I now talked to 6 people and she is the only one giving me a shot. So I do exactly what she says and within an hour she calls back. I missed the call, so I returned it. I get Deiter who says Lasonya has approved my services to be turned back on and that this account will no longer follow me. My services got restored a full day after being told for sure by 5 different people that it was my problem and they wouldn't help me. What kind of company are they running? Not one customer service rep there was on the same page or had the same story. Poor service and I was treated so rudely. I missed time at work to fix this problem.

While the technician installed the equipment, I was told that Whole Home DVR was not what I explained to me when I agreed to the get DirecTV. That not all the equipment I was having installed would be able to play recorded programs only 2 of the 6 really connected to each other. I immediately called DirecTV and spoke with William # and was informed that based on the equipment (information he got from the tech) that I could see recorded programs as the equipment was Whole Home compatible. He also said that only after the tech had activated the equipment and the service was turned on would it work. The tech then completed the work and activated the receivers and I called to make sure the Whole Home service was activated.

It of course did not work. I again called DirecTV and after speaking to a few people, asked that they cancel the service wince this was not what was promised or wanted. I then went through the step of cancellation speaking to a nice young lady who tried to help. I then asked to speak to her supervisor Bobby # who was not very nice and was willing to refund the money for equipment I did not need and wave a fee that I should not need to pay since it was not fully installed and then charge me the full price for the equipment I needed in the first place.

Now, I can't understand how twice the idea of Whole Home DVR was misrepresented or after all is said and done that I would need to waste more of my time to have the correct equipment installed should cost me the full price. I also went for Bobby's manager Greg #417775 to try to resolve the problem, he also informed of the same things Bobby said. I was willing to split the cost of the additional HD DVR receiver that was needed but this was still not acceptable. Not only that but if I cancelled I would be out the $99.00 for a standard DVR and a few other fees. At that point, I was not willing to do anymore bending. I was so angry at this whole thing I did cancel. I am out $127.00 a delivery fee and and a standard DVR. Plus I will need to miss work again to have another service installed.

I am a former DirecTV customer for the past 8 years. I just canceled and upon returning my receiver boxes (older model), I was informed that I would be billed for services rendered on the DirecTV card, which I had agreed to pay if the charges were valid. I disputed 2 movie rental purchases that were free at the time of purchase/rental and the supervisor I dealt with on 9/27/10 credited for the 2 movies. So I paid for the other charges that were on the DirecTV card, which I thought was already paid some time ago. I just received a statement from DirecTV and they charged me on my credit card without authorization for the 2 movie rentals which was stated that a credit was issued on 9/27/10 and I have an email confirmation.

I called them on 10/12/10 and the billing supervisor stated that the charges were valid and they had the authority to get payment from my credit card. I have no problem with paying, but I do have a problem with their practice. It's bad business practice and I am still dealing with the dispute which he stated he will not issue credit for. They have an internal system issue because the representative stated they cannot go back on closed accounts.

I need to resolve this and they are not being helpful and will not honor my credit of $7.98. It's not the money, it's the principle and it's wrong. Can you imagine all the money they are taking from consumers? If there were a class action law suit against them on unauthorized charges, I will definitely join in. Not only do I need to deal with my credit card, but they also have the authority to ruin my credit if I do not pay.

I called DirecTV Retention Department to complain about their fuzzy reception, service, my picture fading in and out, being charged for services they claimed I would receive for free such as HD.

DTV was charging me for HD reception but because I did not catch their overcharge, they refused to allow me the services they had promised I would receive for free. When the service man came out to install the dish, he left such a mess inside my house and outside in my roof gutters. My husband had to clean it all up and throw it away.

The service person is supposed to dispose of the boxes and mess they make themselves. I am now being charged a $400 early cancellation fee because I cancelled their sorry service after 6 months. I called and talked to one of their supervisors in the Retention Department on 9/28/10 and he said he understood about the bad reception and they would send another service person out. I told him I was sick and tired of having people come to my house and then get the same crap I was getting before. He said he understood and would cancel my service and I would not be charged the early cancellation fee. But, guess what, I received my DTV bill today and there was a $400 early cancellation fee on it.

When I called customer service today, they said there was no notes in their system to verify that the prior supervisor in the Retention Department had authorized a credit of this fee and by their contract, I am obligated to pay the fee. This is bogus BS! Would someone please tell me how DTV can get away with this. The state law says the customer has to be receiving good reception or the service can be cancelled without a penalty. So, after talking to a supervisor in Customer Service, I was more or less called a liar because the person I spoke to in the Retention Department did not do what he said he was going to do and remove the early cancellation fee. Besides being overcharged, I am also being fraudulently charged. This will also be sent to the BBB.

On September 18, 2010 at midnight my service from DirecTV was discontinued. I called the company and had my service discontinued on that date. I was told that I purchased an HD receiver in March therefore, I had to stay with DirecTV for two years. Since I was canceling my service, I would have to pay $20 per month for discontinuing and I would have to pay $356.09 in addition to a $6.00 protection plan cancellation fee. The HD receiver I purchase were not mine and although I paid $100.00 apiece plus I pay $10.00 for HD, that I had to send them back or be charged full price for each receiver.

With all that said and done, I explained that I was not aware that I was under a new two year contract. I have been with the company since 2002. The service representative was very nasty to me and told me to send in my payment. My statement was dated 9/26/10. According to the paperwork, you should send payment in 19 days after your statement.

Well, I got an email from my bank on 10/09/10 stating that my account was overdrawn $217.00. When I called, DirecTV had debited by account for $356.09. This was not authorized by me. I have never ever had any automatic payment come out of my account for DirecTV. I always pay each month online. I called the customer service department and was told that I had a bank account number on file and they took their money.

I am writing this complaint because I am pretty sure that if you do not authorize anyone to debit your account, that it is illegal. Lucky for me my bank understands and will refund me the overdraft fee and amount.

Please do something about the misleading practices and blatant actions of DirecTV.

On September 18, 2010 at midnight, my service from DirecTV was discontinued. I called the company and had my service discontinued on that date. I was told that I purchases an HD receiver in March; therefore, I had to stay with DirecTV for two years. Since I was canceling my service, I would have to pay $20 per month for discontinuing and I would have to pay $356.09 in addition to a $6.00 protection plan cancellation fee. The HD receiver I purchased was not mine and although I paid $100.00 apiece plus I paid $10.00 for HD that I had to send them back or be charged full price for each receiver.

With all that said and done, I explained that I was not aware that I was under a new two year contract. I have been with the company since 2002. The service representative was very nasty to me and told me to send in my payment. My statement was dated 9/26/10. According to the paperwork, you should send payment in 19 days after your statement. Well I got an email from my bank on 10/09/10 stating that my account was overdrawn $217. When I called, DirecTV had debited my account for $356.09.

This was not authorized by me. I have never ever had any automatic payment come out of my account for DirecTV. I always pay each month online. I called the customer service department and was told that I had a bank account number on file and they took their money. I am writing this complaint because I am pretty sure that if you do not authorize anyone to debit your account, that it is illegal. Lucky for me, my bank understands and will refund me the overdraft fee and amount. Please do something about the misleading practices and blatant actions of DirecTV.

I was trying to set up internet on our new apartment for the day that we were moving in. I had a 2-year agreement with DirecTV. I spent numerous days and over 8 hours just trying to get these services transferred and scheduled, and also upgrade my package to include internet with no luck. I kept getting phone calls from DirecTV, from Verizon saying that the information they have to connect services was incomplete. On 8/24/10 at 6:23PM, my wife spoke with a supervisor Lee at DirecTV on my behalf. Because of all our aggravation, all our time spent, he canceled our service and voided our contract without charging us for the cancellation fee. That was great, so we contacted another cable company and moved on.

On October 8, 2010, we noticed a charge from DirecTV in the amount of $526.77 taken directly out of my bank account. I called DirecTV and spoke with Brandy #**. I was told the charges were never taken off the account and that we were responsible for them. She offered me no other explanation, stating that they had every right to take the money out even without my permission. I then called my bank and told them the situation and filed an unauthorized use on the account. This account that was charged is only used online as a one-time payment method and was never given to them to process any future or pending payments.

In an attempt to confirm certain aspects of order placed with DirecTV, I spent over one hour with (AT&T 50 minutes and over 10 minutes with DirecTV representatives) It's the most frustrating experience in attempting to get answers.

DirecTV took $1,010.00 out of my account for equipment and cancellation fees. There is nothing in writing on the contract. Once you use your debit card, it activates an agreement. The lady said that I have 21 days from cancellation to pay the fees; however, they have obviously deducted them sooner. I am fighting them because they are scam artists and they provide poor service.

Signed up for service because of all the HD channels. Turns out I was never informed that non of my local sports or news channels , even though they broadcast in HD, are available in HD on DirecTV. I had way better coverage with ComCast. They then nailed me for a $480 early cancellation fee.

DirecTV is misrepresenting the statement of "Customer Care/Customer First". This company has increased their rates, packages are beyond belief. I have been a customer for over 1 year and on 10/11/10, my services were interrupted for $37.46. I called DirecTV prior to services being interrupted, explained that I was out of town attending a funeral and practically begged for a 4-day extension to pay the $37.46.

I went through 2 reps and a supervisor who all stated, "Sorry, but there is nothing we can do because you did not call 24 hours in advance". Nowhere on DirecTV bill does it indicate to call 24 hours in advance so I asked the rep how is a customer supposed to know that and she replied, "We can not disclose everything, some information you'll find out when you call", per conversation on 10/11/10.

I have never had such terrible customer service and now have been placed in financial hardship because instead of $37.46, I now have to pay $155.26 or be without TV for 2 weeks. I think it is awful how DirecTV Customer Service is being trained to service their customers, and honestly I don't think they really care if they keep customers or not. I really hope someone looks into this financially-schemed company and do something to help us consumers who are trying to make it.

I have been a DIRECTV customer for years. Last year, their salesmen called me up and begged me to take some special promotion which gave me all the movie channels and the NFL package. I cancelled the special promotion a few months after that.

Today, I noticed a charge on my bill for the NFL package. When I told them I never ordered that they said that not only would they not remove this month's charge, but I will continue to be charged an extra $50 per month for the remaining 5 payments. I hate football and have never watched a game in my life. Nice little scam they have going there.

I tried to cancel my account, but they said I must send a dvr receiver to them which I had purchased. My DirecTV service had stopped working a couple of years ago and the customer service rep said that it sounded like I needed a new receiver and he would send one out free of charge to replace the one I had bought earlier. When I tried to cancel my service today, the customer service rep told me that I was leasing that receiver, but I never agreed to any sort of lease. The company does not own it. They would not allow me to gain a copy of the "lease" contract, nor could they locate a supervisor who was available to speak with me.

I cancelled service with DirecTV several months ago and paid the final bill of $4.37. I have now been sent to collections buy DirecTV for a PPV order from July of 2009. I know I paid the bill, but they say after I turned in the receivers, they found I had not paid. I know I paid a bill and find it ridiculous that with the technology and resources of a billion dollar company that they could not tell whether I had paid for this without receiving a receiver. Of course they went a year and a half back so it would be tough for me to prove. I was told to dispute it with the collection company. I either pay them or have them destroy my credit until I pay. In the world, I think people go to prison for these tactics.

We signed a contract for the Silver 200 package. We just found that the FX channel had been removed. This was the main reason we chose this package. I believe you have breach of contract and I will be reporting this to the Better Business Bureau if this is not taking care of. Please restore our FX that is included in our contract so I do not have to take this any further. Thank you for your quick response.

I will do whatever is necessary to help a lawyer bring this company to justice. Please call me. They had misleading advertising and practices from a mail-in postcard offer when I first signed up with them. I discovered after the tech had left from the install that they had failed to install the HD system I was ordering by putting in regular units instead. It took me a couple of weeks to realize this since we were just getting the HD TV's into the house so we couldn't tell right away that non-HD units had been installed. Then they negated the agreement and pricing after everything was installed because I still needed to put in HD that I was trying to order to begin with. They said that my new "order" completely negated the deal I had just made, even though it was either an accident or mistake that they didn't install what I wanted. I ended up only upgrading one room to HD, which I had to do because my renter-roommate had been promised it as part of the rent (I thought I had installed it).

Also, then, when I did the upgrade of HD to one unit, they restarted the date of my entire two-year agreement with clearly telling me that would happen. I have three units in my home, four at the time. They were not clear about all the re-starting of my terms when I had to re-order the HD in general. Whenever I called to complain about it since day one, they insisted that I simply agreed to everything and there is nothing I can do period. They don't acknowledge any mistake or wrongdoing at all and are incredibly rude and totally indifferent in every single conversation I had with every single representative on the phone.

I found out just now that on top of all this, my 24-month agreement had been turned into a 28-month agreement at a higher price because of the so-called upgrade I had to order that supposedly let them negate my original agreement. Their original contracts are so dense and difficult to match to the mailer offer that it's hard to know the terms at all. Same thing when they describe new offers by phone. There is never any written material follow up available for documentation even when I asked for email of something. Obfuscation and intentional punishment for not getting a lawyer to look over simple, stupid TV agreements are the techniques of the day at DirecTV.

I am going to pay hundreds of dollars more than I was told, for less service, and they extended the contract time four months more than my 24-month agreement is supposed to end (when I had planned to cancel). So even more money is being squeezed from me unfairly. If they were not holding me hostage with ridiculous termination costs (that amount to not terminating) are the only reason I haven't ripped their dish off my house and burned it for TV news cameras downtown on the Strip of Las Vegas. Please call so we can stop mobsters. Jess xxx-xxx-xxxx.

When my service was installed, the tech did not install a satellite dish as the contract stipulated. Rather, he hooked up to an old unused one. I began having problems within days when trying to record some programs. It was not very often in the beginning, however, I immediately had problems with billing for services that my contract stated were free.

When calling about billing issues, I did inquire about searching for signal errors. I was told, "Don't worry, the receiver needs to download over a period of time." Also, I was informed that there was a piece of equipment between the co-axial cable and the receiver that I needed to unplug and reconnect. I informed them that I did not have it. Then I was informed, "Oh, you don't need that after all."

This has never been right. Yet, I still receive my full billing. In my last three calls, I was told I either had to pay a service call or sign up for a protection plan for a fee.

I'm a senior in an apartment building that only has DTV service. So far, DTV has given me service I don't want and has charged me for it. It has credited me with a plan that I don't use, and didn't stop that plan after the agreed time. Then they charged me for it again even after several phone calls. Billing was through Multi-band, which, most conveniently, has a different cycle than DTV so I have to wait up to 30 days to see any kind of credit. Then, without notice, or none that I could find, they changed the billing back to DTV.

My auto payment went to Multi-band, which did not forward it to DTV, then gave me credit for it but didn't bother to tell me. The DTV service was stopped due to nonpayment. I called both companies for resolution, and was given the information above. However, neither company contacted the other about the lost payment or credit issue. I was passed from entity to entity with no resolution in sight.

Finally, I got a refund check from Multi-band. Billing amount changes from month to month for the exact same plan. Rebate was set for 10 months. it's only been 6 months but the bill went up. I canceled the service as of 7/13/10, then I received a statement with a credit for $61 and change. I called and was told that the refund would take 6-8 weeks. Nine weeks later, I called again and was told my credit card would be credited after they have verified the cancellation. I said I didn't use a credit card to pay, and that I paid with bank check. I called again after 12 weeks with the same story. Only now, I'm told, they finally submitted the refund request on 9/27 and that it will take another 6-8 weeks from that date to get a credit of $41 and change. Again, I told them I didn't use a credit card but I used bank check to pay. I asked about the $20.00 short change but got no response. This is the 8th of Oct and still no refund of any size. Rip-off artists!

When I signed up with DirecTV service, I purchased my equipment at a garage sale so I would not have to be under contract. I also purchased equipment insurance when I signed up with DirecTV.

After a period of months, my DirecTV receiver box broke and I called to have it replaced or repaired as I had purchased equipment insurance. As a result, DirecTV replaced my equipment then decided since I used the insurance to replace my equipment I was now under contract. They said they upgraded my equipment so, therefore, I am now under contract for 2 years. I never agreed to be under contract nor did I agree to upgrade equipment.

In July 2010, I noticed an unauthorized programming package added to my bill. I called DirecTV to have it removed. I was billed for Starz, Showtime and Sports monthly for the amount of $34.00. The package continued on the July, August and now September bill. When I call DirecTV to have it removed, the representatives tell me that their system is down and they are unable to make any changes to my account and to call back tomorrow. I get busy with my family and it is an inconvenience to keep trying to call DirecTV back, only to be told that their system is once again down. This is unlawful and criminal for DirecTV to charge me for services which I did not authorize.

On October 3, 2009, I ordered to install the TV signal with DirecTV company. The order was assigned as Account number 52160925, and its installation was scheduled to be done on Thursday, October 8, 2009 between 12:00 pm and 4:00 pm. The installation scope was 5:15 pm to 8:30 pm, and after that I signed the DirecTV equipment lease addendum as a new customer with DirecTV.

The consequences to fail by not maintaining the programming package for a period of not less than 24 months, does not consider the initiation time as a customer satisfaction by agreement. Although I was warned by the DirecTV technician that I have 24 hours as a grace period, I called the next morning (October 9, 2009, 9:30 am) to cancel the service. Karen as a DirecTV representative in front of my determination to retract the service persuaded me to try it since for Florida State the grace period is not 24 hours but 15 days.

Thirteen hours far away the installation was completed I was cancelling the service, but persuasion was so strong to enclose me to try the service for 15 days. However the next day, October 10, 2009, I reached again a DirecTV representative. At this time with Marco, it was 11:15 am. He transferred my call to Lizette, who took note of my petition of cancellation and she let me know to return the equipment between 3 to 5 days.

I returned the equipment on time, but I was concerned when I noted a charge on my bank account in the amount of $498.77 on October 19, 2009 an early cancellation fee; Even this charge generated 6 overdraft fees ($204.00).

Immediately I contacted DirectTV on October 20, 2009 at 4:45pm. The call was answered by David, who attended my claim and who informed me on a waiting time for a Resolution equipment determination or escalation in 4 to 6 days. On October 26, 2009, Marysol got my call at3:45 pm; she asked me to call back in 15 days.

On November 11, 2009 at 11:03AM, Daniel announced to me favorability on determination and my money should be reimbursed between today and tomorrow, he said. At 10:05 am of November 13, 2009, Eder responded to my call and transfers me to Silvia, who asserts that my refund will be effective within 8 business days. Milton took me on November 25, 2009 4:30 pm and informed me on an (other) escalation, conclusion: to wait. My confusion is increased and the skepticism is born from the Olympic way in which the ball is running. A new DirecTV representative on November 30, 2009 11:13 am, Rogelio is his name, told me to check out my bank account these coming days or call on the other Monday. On December 8, 2009 12:00 am is Julian's turn, who asserts a waiting time of 4 to 6 weeks.

I called back on January 17, 2010. Cesar affirms that there will be a cash refund, and while holding a DirecTV statement dated January 9, 2010, I think, I was doing prejudgment wrongly.

Since my bank account does not show a credit for the refund, at the end of January, 2010 I went to my bank (CHASE, Osceola Square Kissimmee), and an associate Nick **, intercedes on my claim. He spoke with Frank, agent of DirecTV, and this concluded in no refund. Exactly, later I received a statement dated February 9, 2010, with adjusted balance to $0.00.

Today I ask, is their company's good sense for commercials rules in DirecTV, or their representatives (employees, associates or whatever name they have) have problems settling in to give an honest customer service? If it does not satisfy either one, there is a hybrid, and the discredit will come to the most advertised of TV companies: DirecTV. This hybrid emerges as indulgence of its board in the chess game movement of their representatives, since my suspicion is to evaluate Karen's attitude, who attended first my petition of service cancellation before it started, most probably while the first 24 hours from the installation time happened (? )

Although there was telephone conversation recorded as proof, related to 15 days trial to Florida State, and the lack of written express literature on signed paper at the installation time, I believe to be in the right to demand the refund of my money.

I have been watching USC football since I moved here in 2000. I have never missed a game. I have stuck with Direct TV, even though the price just keeps going up, because they had my USC football game on each week. Last Saturday, the paper said the game was to be on FSN and ABC. It was on neither on my TV. I called customer service and was told the game had been pulled from FSN. I am soon to be retired and make very little money. I sprung for the $25 game last week but cannot do this again.

Then maybe I can afford to purchase a football package from them and still pay less than you charge me every month. Please advise, I am dead serious about this. Other than my grand kids, football is my one true love. Please, please fix this!! !

You sent me an email regarding my complaint about DirecTV Damage claims. Apparently you don't have an email address for me to respond. FYI, DirecTV has been in contact with me and amended their offer. It's still not great, but we will probably accept it. Their release form includes a confidentiality statement as follows: "I acknowledge the confidential nature of the settlement of this claim, and agree not to disclose in any manner for any purpose the status or resolution of this claim and any discussion related thereto without the prior written approval of DirecTV." Because of this, I request that you either not publish the complaint or edit in such a way as to protect us once we sign the release.

I called to upgrade an HD receiver to an HD DVR, I was told that it cost $199 for the new receiver but if I go online and order a DVR I would get an HD DVR for $99. I found out the sales lady laid to me, I was not getting an HD DVR unless I paid the extra $100. I cancelled the order and am thinking about switching back to cable. I switched from cable to DirecTV 3 weeks ago to save money.

From day one, I have had problems with DirecTV. I decide to switch over to DirecTV service when one of the local TV station WTVC channel 9 said that the Dish Network cable company would not be carrying their station, and if we wanted to continue viewing their station, we should switch to DirecTV and they provided the number in which to call.

This was on or about June or July of 2009. I called the number and got DirecTV customer service and told them everything I had just told you. Customer service told me that they would indeed be carrying this local station. I ask them would there be a contract? I was told there would be 1 year contract. I agreed to switch my service from Dish Network over to DirecTV.

As I stated before from day one, I began having problem with the service and installation. After the installation, I had a gray block around the outside of the picture of the TV. I called after the installation and told the company about the problem. They told me that at the time of the installation that I did not fall under the new and upgraded boxes and that it would cost extra for me to upgrade to the new boxes in order to get the gray box out of the pictures. I told them then that I had made a mistake switching over and I wanted to cancel the service that was when they disclosed that I was under a 2 year contract with them.

I was not here when they install the service and my husband sign for the installation. DirecTV advice me that in order to correct the problem, I would have to purchase another upgraded box and I think it was $198 or $148 somewhere in that price range. I did purchase another box. After the installation of the new box, I was still having problem with the service and had to call and have the installers come out on three service calls. This all happen within one month period, if not a couple of weeks. They tried to charge me for them coming out to resolve the problems. After that, I notice my bill kept going up and up. But what the straw that finally broke the camels back was the bill kept getting higher and higher, my service was disconnected. I think it was on July of 2010. I paid the full amount. In August of 2010, my services got disconnected for the amount less than $30.00 and I ended paying $160.00 because I was told I was billed a month in advance and I had to pay reconnection fees. That was when I decided I had enough. I notified DirecTV and inform them that I had switch cable companies. I was told to return the equipment.

They sent one box, when I have 5 boxes. Well I am sure you know the rest. I was charge with the price of the equipment and end the contract fees. They charged my credit card. This has all been in the time frame of 3 weeks. Please help.

I ordered DirecTV as part of a bundle. I worked directly with DirecTV representatives. The bundle was to include DirecTV, Internet, and phone. After I gave the DirecTV agent my zip code, he told me that I would have Verizon for the Internet access. I had Verizon before so I had no reason to doubt that. After DirecTV was installed, I called them back to ask when the Internet and phone would be installed. They told me to call their bundle department, which I did. The bundle department, at first, said that I could use Verizon.

When I gave them my address, they found out that Verizon no longer serviced my area. DirecTV offered Wild Blue for Internet service but it was only 1/10th the speed of Verizon and my current subscriber, Comcast. As I sometimes work at home, I need a fast connection. I called DirecTV back and they could not offer anything better. I told them that they could not deliver what they promised me so I was cancelling my service. They said that there would still be a $460 charge for early cancellation. I told them that wasn't right because they couldn't provide what I was told.

So I asked to speak to a supervisor. After the agent left me on hold for a few minutes, she got back on the line and said that the supervisor approved waiving the fee because DirecTV could not provide what was promised. Later, I found a charge on my credit card for $378 by DirecTV. I contacted them numerous times via email and every time they said that since it was an early termination, even if they couldn't provide the promised service, that they would not remove the charge.

Their advertisement said that the installation was to be for free but charged me $25.00. It also said that there is a 12-month contract but it turned out to be at 24 months. They also raised the rates mid-way through the contract without notification and never resolved any of my complaints. They suspended my service without notice and during the time that I had dispute of charges. I had been an excellent customer. Their billing statements are very confusing or they are meant to confuse. They sent me some strange boxes in the mail with no explanation and then charged my credit card with huge fees without notification or authorization. Every time I contacted them, they were uncooperative, kept me on hold forever and were basically stupid. Their business model is definitely set up to cheat the consumers through false and misleading advertisements, with very fine print and confusing billing practices and not dealing with customer issues. The contract is also given to you to sign after installation and not before when you feel compelled to sign it and deal with any problems later.

I canceled with them over two months ago and they took out the "final" bill or so I thought. The bill they sent me was for $80.00 and they withdrew $96.00. So I called and they said it was for movies that we ordered through the remote. It doesn't make sense I couldn't order movies through the remote! That was on 9/13/2010. Now on 10/5/2010, they withdrew another $20.00 for movies they say were never paid for ordered through the remote. How do I not know I'm paying for the same thing over and over. They don't even send you a notice. I've been canceled with them for over 2 months now. I hope they don't come up with new charges now! I don't recommend them to anyone!

To start off, I am very upset with this service. The amount of $997.00 was taking out of my account which is my rent money due on the 9/5/2010. I was never receiving a bill from them until i received my disconnect notice. I was suppose to be receiving a bundle package which I wasn't getting . They told me they can only refund me back $736.73 in 30 days. I do not have 30 days to pay rent. The amount of $232.00 is going towards the previous balance which was invalid for two months.

I cancelled HBO and downgraded to the family package. I feel this is not my fault that my bill was not being bundled I should not be held responsible for it. I will like my full refund returned to me.

Aug 18, DirecTV's installer was drilling through the floor of a bedroom that is directly above our garage. He drilled through our garage door, twice. When confronted about it, he nonchalantly gave us the number to contact DirecTV's damage claims department.

I thought the door would need to be replaced, so I got an estimate from overhead door, took pictures and sent everything to their claims department. They sent their adjustor, Jared **, to review the damage. He procured an estimate from Affordable Door in Centennial, CO, which was for $525 to replace the panel. It noted on the estimate that the panel might not match the rest of the door and that painting/matching was our responsibility. Nicole sent us an offer for $525 along with a release form, which we have not accepted to date.

Our garage door is damaged due to DirecTV's installer's negligence. I can accept the possibility that only a panel needs replacing, as opposed to the entire door, but in my opinion we shouldn't have to paint the door or do anything to restore it to its previous condition. It's a steel door, factory painted. I think DirecTV should foot the cost of replacing the panel, adjusting the door to accommodate the new panel, and painting the door. Why should we have to spend any money fixing what DirecTV caused? Meanwhile, the door has two 5/8" holes in it. Furthermore, why should I be expected to release DirecTV from additional claims if their "fix" doesn't work out? I have stated my concerns to Ms. Naylor several times and am getting no response.

DirecTV assumed that I wanted to cancel my account due to an overdue balance. Consequently, they withdrew more than $900 from my checking account without notifying me. The breakdown follows: $280 account balance, $380 early cancellation fee and $300 equipment charges. Not only did they not contact me via email, mail, or phone to notify me of this charge, they did not give me an option to return the equipment (had I even wanted to cancel).

When I called to address it, they told me that they would refund the early cancellation fee and equipment charges since I did not want to cancel the account. Five days later, there was no activity in my bank account. I called customer service and the agent I spoke to said that there was never a request made to return the money. Unbelievable!

Furthermore, he told me it will take 30 days for the money to be refunded. I cannot believe that after the primary insult, they took it even further by not performing a refund transaction nor informing me that the money they erroneously took would not be returned for 30 days. I feel shocked and robbed. I cannot believe a company like this is allowed to operate. They are unequivocally the most criminal company I have ever dealt with.

Sports package was added to the account without confirmation. The only notice was after charges were placed on the Credit card. When I called to remove the package and reverse the charges, the agent refused. I am being billed $49.99 in unauthorized charges.

On 9/19, I received a call from DirecTv with a special offer: Premier Pkg & NFL Sunday ticket for $6.00/month for 5 months. Even though I never watch sports, it sounded like a good deal for the Premier Pkg. I emphasized that my bill would only increase by $6.00 and was assured that was correct and that I would still get all the channels I currently receive plus all the premier channels. I agreed, which is the worst mistake I ever made. That night I went to watch all my favorite shows, which are on local channels and it said "not purchased". After 6 days and 5 1/2 hrs. on phone and dozens of referrals to other departments, I finally got my local channels restored, was told it was a DirecTv error.

Now I get my monthly bill which should have been about $106.00 and it was $238.40! Another round of calls, pass the buck to several departments and phone numbers. I have been told it will take about 5 days to get the billing straight and they will call me with the correct billing amount. I seriously doubt this will happen. I'm 70 yrs. old with numerous health problems and right now I'm so upset I can hardly type this complaint. I hate big business! There are no alternatives since the government has allowed free TV to be a thing of the past. All businesses have become a monopoly now and we have no free choice of where to do business. I never thought I'd live to see the day I would be living in a 3rd world country. It's a shame you have to fight every day for what used to be free and unencumbered.

Refer a Friend Direct Referral offer $100 to friend/$100 to us - we refered a friend in September 2010 who signed up with DirecTV. When he called DirecTV with our account number, he was told that we had to call. We called DirecTV and were told that he needed to call and that he didn't follow the proper steps. Neither our friend nor we have received $100 for the referral program.

On September 16th 2010, I called and cancelled my service of over ten years because of financial hardship. They charged me a $240 early cancellation fee. I had a long conversation on October 4th with DirecTV about both issues. They agreed to refund the $240 to my credit card within 30 days which they agreed was incorrectly charged but did not wish to help me with the refer a friend credit.

I got $440 -- $240 overcharge to my credit card and $100 to us for referring a friend and $100 to the friend that was referred.

Was told twice that we could have direcTV. Both times, the guy came out and said our house was pre-wired with cable. So they cannot wire us for satellite, different cable wire. So twice, I paid $21.35, which was supposed to be credited to my bank account. They said I never cancelled so can't have credit. Have tried to cancel service that I never had and none seems to be able to cancel me. Guess they don't have a dept. for that!

I signed up for service with DIRECTV sometime around the first of September in 2010. They promised me my bill would be $36.56 a month as I told them my bill needed to stay under $50.00. When the guy came to install on 9/21/10, he did not want to do the work and talked me into going with an HD install that he said used less cable and was less invasive to install.

They came this morning without calling ahead and took one-half hour deciding how to go about the install. After that, they came in and said they would have to re-schedule because they brought the wrong box for the order. I told them to cancel the order and I was done with DIRECTV. They got in their truck and drove away.

I called DIRECTV to cancel the order and was put on hold for 45 minutes and a lady finally came on and gave me a hard sell to give them one more chance. She could finally tell that I was losing patience and cancelled the order.I will never use that company again. Something needs to be done with DIRECTV and Dish Network to improve on their business practices. This was a joke. The time wasted on the phone was at least two hours. The people took an hour inside of my home. I took off work to be here both times. I earn $45.00 an hour. Three hours of my time is approximately $150.

I signed up with DirecTV in January 2010 when I moved into the Globe apartments in San Jose, CA. They have a monopoly in that complex so I was not able to use any other provider for cable. They made me sign a 2-year contract, which I was uncomfortable with as I did not know how long I would be there or if I would be happy with their service. They assured me that if I ever moved and I could not get DirecTV in the new place, that voids the contract. 6 months later, my company moved me to NYC. I intended to keep the DirecTV service but I was not able to get it in my new apartment building. I contacted DirecTV the middle of June and it has been hell since then.

Each time, I speak with someone different who gives me different rules. I spoke with someone in June, a supervisor, who said that he would waive the early termination fee as my situation of moving to a new place where I could not get service qualifies for a waiver. A few weeks later, I received a bill with the $380 early termination fee. I called DirecTV and spoke to someone else who said they had no notes about the supervisor and did not know who the supervisor was. They said they would not waive the fee, but that I could contact the Billing dispute department by mail explaining my situation and they would decide. I wrote Billing Dispute a letter and mailed it on July 12th. I never received a response from them but then just received calls asking for the money.

I spoke with someone at the beginning of August, who was trying to collect the money and I explained to him that I wrote Billing Dispute. He said he had no notes of this. I explained my situation again, but he said there was nothing he can do. So they obviously disregarded my letter and did not care enough to take any notes on my past calls into supervisors or customer service. DirecTV customer service is horrible, they do not care about their clients. They tell you what you want to hear to get you off the phone and then do not follow through. Then they do not put notes in the system so that they don't have to honor what they said and the conversation can't be traced back. Their early termination guidelines need to be clear and fair. They are running a scam on consumers. I will never use them again!

I had originally called to complain about the unauthorized bank account transgression of $397.67 for "service cancellation fee". I did not cancel the service but was late on payments due to some economic problems. I have since remedied this situation and had made arrangements to continue service for this grossly overcharged product. I had been informed by "Stan" that they would take the $64.99 and send me the balance in 30 days. I had deposited my first check and found out a couple hours later that DirecTV had taken this money.

In this age of electronic debit/credit and the ability to regain service while I was on the phone, I indicated that 30 days was unreasonable. I also recorded this conversation "for quality assurance". I understand that this is not a charity, but do we really need companies like this? They are allowed to invade your bank account without due process and if you manage to get it straightened out they hold your money hostage and try to tell you that there is nothing they can do about it.This was a partial check due to new employment timing and I am in the same situation as I was in last month. This wasn't even being billed by DirecTV, this was a "bundle" program with Qwest.

The amount of greed it takes to hire a team of lawyers and service representatives to jerk you around, so they can keep doing this just boggles the imagination. If they hold $400 from 5,000 people for 30 days that is $2.000,000. What is the interest on that? It seems to me that is a whole new source of revenue which can only explain why such a business decision like this is policy.

When this is finally over I will never do business with them again. I will be sure to let everyone that I know of my experience and personal opinion of a company that would rather ** you one time rather than build a relationship that would be more beneficial over the long haul. Good business and great public relations? Thanks for letting me rant, my e-mail is **@yahoo.com if there is anyone who can help me quickly resolve this.

About 2 years ago, a friend needed a credit card to upgrade services with DirecTv, so I allowed her to use my visa only one time to upgrade their services. At that time, I expressly advised the representative that this is a one time only transaction and he agreed since I don't have an account with DirecTv. Hence, my visa account information should not have been kept on file and not authorized as a back-up-payment. However on Oct.1, 2010, DirecTv illegally debited my account for $705.00 without my authorization for an account that was not mine. DirecTv does not have me on file as a customer. Therefore, I would like to file a complaint against this company for theft and illegally making fraudulent withdrawals from my account. This illegal transaction will cause a chain of bounced checks for my bills and rent.

I am a customer since 2006. I switched to Comcast in 8/10. DirecTV charged my credit card without my authorization. I paid my final bill and returned their receivers, and they fraudulently charged my debit card. I was set up for paper billing. They never sent me a paper bill for the amount of $96.41. They stated the charges were from 2007.

I closed my account with DirecTv, and they told me they owed me a credit of $48.30 because I had paid my bill and closed shortly thereafter. I got sent the boxes to return the receivers and I returned everything I was supposed to. I called Direct TV a few weeks later to see when I was supposed to get my credit and they said it takes 6-8 weeks. On the 30th of October, I checked my bank statement online to balance my checkbook and I noticed a charge of $66.03 taken out from DirecTV. When I looked on my online DirecTV account, I saw they had taken it on 09/29/10. I called them to see why they were charging me when my account was already closed and paid off, and when I called about my credit they owed me, they said nothing about having any charges.

They informed me that when they got the receivers back, that there were adult movies rented from the remote. I told them that I don't have a phone line and didn't even think I could rent from the remote because I had tried once for cage fights and couldn't so I have always rented online and had it billed to my account. They told me you could rent some things up to a certain amount, which I didn't know. I asked them from what room it came from, and they told me the master, living room, and spare room. I know the spare room was impossible because I didn't have a working receiver in there and it was my daughter's room, and her TV had been broken for quite some time (she is 8 by the way).

I asked whether they could have given me a card from a previous customer and maybe it never got cleaned out. They said no, of course not. I asked them to remove the charges because I had never bought anything from my remote. They refused saying that they were valid charges. What they did was they took the credit owed to me and applied it to these bogus charges and said I still had a balance of $66.03, which they just took out of my account without my knowledge or permission. The only time I had ever given my card number was to pay my bill online.

I later got an e-mail from a friend who I had told about this and she had found a website of consumer reports with statements from people who have had the same exact problem, so it seems there is something fraudulent going on. All I would like is the $66.03 put back into my account plus the $48.30 credit that they owe to me. I have spoken to a representative and a supervisor at DirecTV and they absolutely refuse to do anything about it. I made a complaint to the Better Business Bureau also. As of yet, I have not received a response. I know there are people who try to lie and say they never rented movies, especially adult ones, but I am not one of those people. I am an honest person who always paid my bill on time. I think a class action lawsuit should be put in place!

I called DTV for the special package being advertised for $29.99 a month. I specifically asked about what my bill would be from the start of my billing. I mentioned many times that I only want the $29.99 package. The agent told me that that's what I would be getting and the $29.99 is what I would be billed. Shortly after hook up, a message sent on my computer said I would be getting billed for $68.00. So I called DTV and asked why the bill would be so much. I was told that instead of the "Choice Package" (the one I ordered) for $29.99, I had the "Extra Choice" package. I was then told that I needed to apply for a rebate to get the $29.99 package. When I asked what rebate, I was hung up on. No one ever told me in the beginning that I needed a rebate and that it is required to get the $29.99 for that package!

I have called and talked to so many people to try and straighten this out to no avail. I have told them repeatedly that I only asked for the $29.99 package! Now, I got a bill for $112.44, which I called again, and was told that I ordered the "Extra Choice" package. I did not order that package right from the start! I have been lied to right from the beginning! This company has to be stopped with the con business that they're getting away with! I would be happy to just pay them the $29.99 a month for the time that I have had this service and be done with them! Now, I am finding out that they can charge me for the remaining months until 24 months are up. I was never told about that either when I called to get DTV. If there is a class action suit against this company, I want to sign up! They need to be stopped!

Even after the 24-month period, they are trying to charge additional early termination fees of $380.00. They never tell you on the phone that when you upgrade from normal TV to HD, you start a new period. Then, when you wait until you know 24 months is up, they spring this on you. I was hung up on by their customer service people twice and still have not been able to talk to a supervisor.

I had my account for 1 year. I called and put it on hold for 6 months. During the 6 months, I received a bill for terminating my account early. I called and told them I did no such thing, it was on hold. They reversed the charges. At the end of the 6 months, I wasn't ready to resume service, so I called and they said I could just go to a minimum $29 a month plan until I was ready.

A month later, I wanted to resume service, but the customer service rep had no idea what she was doing and ended up terminating my account. Now DirecTV said since I terminated the account, I have to pay a $50 customer fee, a $49 installation fee, $99 for each receiver, and sign up for a new 2 year agreement. I argued about all the fees, but got tired of waiting for them, and said go ahead and install it.

I paid $200 for the installation, the service man came to my house and said DirecTV gave him the wrong paper work. I called DirecTV, and they said they had to cancel that, refund my money to my credit card, and re-charge me for him to do the installation with the corrected paperwork, but they wanted me to pay the new fee that day, and the refund for my prior payment would be sent to me in 3-5 days! I was fuming mad, and have been trying to get someone with some authority to review my account. I looked at my account online, and in the past month, they've added numerous charges, then reversed some, then added more, then reversed those, terminated my service again, and still want me to pay more money.

I've written them 3 emails. Each time, they reply that someone will contact me within 48 hours, and I still haven't heard from anyone. My account is such a mess, I think it would take a large spreadsheet to figure out what they've done on my account. I'm extremely mad. I have had automatic payments taken from my checking account, for service I haven't received, and want to sue them for this behavior!

I have been a customer since 2006, paid my bill on time, never complained and enjoyed ordering many PPV events. Since August, my experience with DTV changed as I feel that I was lied by your management staff to as an entrapment to sign into a contract again. I was promised for six months $20 off and Free DVR service $7 for 12 months. Instead, this month, your staff continues to deny my credits and your "floor managers" continue to disrespect me and continue to be unhelpful.

This is going to be a legal matter as requested to speak with someone higher than a floor manager but he told me that he will not allow me to talk to his supervisor. I can see the big headlines on a newspaper country wide that reads "DTV lies to get you to lock into a contract!" This will definitely catch the eyes of many other customers that are in my position right now. I would like a DTV Regional Manager to call me as this matter should lead to legal actions.

I received a bill in mail, I pay by check on time this account was opened on11/24/09. They acknowledge this account in Feb. 2010, I contacted wild blue, they come out & started installing it. Did not complete installing it, about a week later it was still not completed. They took out $98.11 out of my checking account on the 3/8/10.

A few days later, the installer still did not complete the installation, so I called the company & cancelled the order. Thee told me they would refund my deposit by crediting my bank account. I took their word for it & forgot about it. The installer come out & picked up the parts I had. Then, on 4/5/10 DTV DirecTV service Segundo, CA took out $101.38 without my knowledge or permission the next month. They did the same on 5/5/10 then again on 6/4/10 & again on 7/6/10. Then again on 8/4/10 which caused an over draft $93.00, then on 9/4/10, they did it again & caused an overdraft of $90.00 plus.

I called my bank, they told me they used my debit card for the withdraws. They told me it was DirecTV, we cancelled that card, so they can't do it agin then i called DirecTV on 9/7/10. Carla told me to fax my bank statements to them. I did on 9/8/10. I called them to make sure they got them. Carla said, they got them & told me the accounting office would call me in 15 days. On the 16th day, I called them & they told me 15 working days. I tried to contact the company that hired the installer but Wild Blue don't have access to their phone #s & don't have any record of the transaction & DirecTV can't find it either.

I opened an account with the promise of $24.99 for 12 months and $39.99 12 months thereafter. Upon my completion of my order, I informed the technician that prior to me allowing him to install the dish and cables, I was going to write what I was promised on the contract in my own writing to make sure we were all in understanding. Because there is nothing they give you in writing regarding the charges upfront for your package plus for the first five months of service on my checks memo, I would write $31.99 x 12 months, $39.99 thereafter. They cashed them all.

During these months, I was always billed erroneous charges and I would call and complain. They fixed my bill twice but continued the erroneous billing on the subsequent bills. I complained over and over and only paid my agreed upon sum each month. On the 6th month, they disrupted my services claiming I owed them over $500 in charges. I again explained to them that I had four referrals amounting to $400 in credits not to mention the other $200 in credits they offered me. I should have known the old rule, if it sounds too good it usually is.

After months of complaining, I went online and researched and found thousands of similar complaints just like mine. I went online and researched their main headquarters office in CA and looked up the President and Chief operators. I wrote the president a letter plus I called his office. I spoke to his secretary and reiterated my whole drama billing mess to her where she claimed she would pull the phone records to listen to the conversations of the reps., who offered me my package. She put me on hold a while and came back claiming that she had to order this phone record and review it and would contact me in a couple of days with their decision to remove the erroneous charges plus the cancellation fee. I informed her that I did a lot of research on the internet about their many complaints from all these consumers and if they didn't correct it I was going to add my name to the lawsuit list plus write to the BBB and Attorney State General and the Consumer Complaint list.

In the meantime, I contacted my credit card company and informed them that they might try to debit my credit card with their erroneous charges so they cancelled my credit card so they can't charge it and were sending me out a new one with a new number. It is unfortunate that this company is so greedy and fraudulent. Their bait and switch schemes are very obvious now that I look back. Hopefully, with all of us taking the time to complain to these authorities overseeing their business practices, we might all be able to force this company to do business in a more professional ethical manner and stop them from taking advantage of all the consumers.

Hopefully with the class action lawsuits, the attorneys add damages sustained to our homes because once the contract is cancelled and it is usually due to their errors that we as consumers are left with these ugly dishes on our homes that they claim are ours to keep and to be removing these dishes with all their wiring to our homes is damage to our properties along with their illegal billing practices.

I have been a DirecTV customer for over 15 years. Over the course of time, they have provided a few offers for customer loyalty including a "free" HD DVR, none of which required any type of contract extension. In May 2009, I purchased an additional DirecTV HD DVR at Best Buy.

I called to cancel my DirecTV service in Sept 2010 and was notified that I was under contract with DirecTV until Feb 2012 as a result of my equipment purchase and subsequently liable for $20 per month for the remainder of the supposed contract. At the time of the DVR purchase and DVR activation, it was never disclosed that a purchase of their equipment came with a binding contract. I never received, signed or verbally authorized an agreement with DirecTV. I cannot see how one could possibly be bound by what DirecTV says is a "policy" which is not disclosed to the customer and which has financial implications. This cannot be legal and should not be allowed to happen.

The president offered to sell it to me for $299.00 and I was never told it was a lease. They fought for over a year and charged my bank $299.00 for the HD DVR I did not return. I said, "Send me a contract where it states it is a lease." They said that everyone knows it is a lease and even when you buy it at Best Buy, it states it is a lease. I didn't buy it at Best Buy. I bought it directly through the president of DirecTV. About 6 months I wanted to get a bundle package through AT&T and if I had known that DirecTV was their TV, I would have not gotten it. They had me on the phone for hours and the AT&T man said they never did DirecTV bundle packages. I could not believe all the nonsense I was hearing from the AT&T and the DirecTV representatives. So I got the bill in June and that's when I noticed it was not a bundle package.

They told me that I had to sign up for the automatic withdrawal in order to get the HD for life. I told them why on earth would their representative tell me in June that she would take care of the bill and the changes and charges would reflect on the next bill? Then on my next bill I was getting charged for a program I never even heard of and no it was not Starz or Showtime. Five months later and I still have the HD charges. They got me enrolled and then they said I would not begin getting free HD, and the manager said I would get to talk with an associate to see if they could get me something to compensate for the last 5 months of charging me $10.00 for the HD.

Wow, I got, "Can you hold please again for the 8th time?" And even my phone died from them keeping me on hold. Then the guy comes back and said, "You are not enrolled in that program and you cannot have it because we sent you an email in May in which I never even spoke with them until June because it was AT&T who I signed up with. Then he said no HD for life. Again, after they kept me on the phone and hung up for 3 hours. I told him that the representative said she would take care of it in June and he said I already had signed up for a special. Yes, I know it was $34.99 and free HD for life and you should have enrolled in that program in May.

I told him I was not associated with DirecTV until June, but he said, "Oh, well, we sent you an email in May." They contradicted themselves so many, many times in the last 3 hours. I get nauseated from being on the computer and they are cowards saying I overlooked an email in May. I didn't even have a working computer in May and could only use my son's computer when he got home from college and they never mentioned anything about enrolling in an automatic payment in order to get the free HD for life. They said they would take off those charges.

This is what you call deceptive business practice and so many, many more things they did. I don't want to waste my time. If anyone wants to do a class action lawsuit, email me at **.

DirecTV is part of a "bundled" package offered by Verizon in certain parts of San Joaquin County. In the month of August 2010, I moved from my home in Manteca, CA to a new home in Stockton, CA. I contacted Verizon (who acts as the primary servicer for billing and sales on the bundled package) and promptly closed my account. When I asked if this would close my account with DirecTV as well, I was told by the operator on the phone "yes".

One month later, I received a service bill from DirecTV for September service in the amount of $69.99. I contacted DirecTV to find out why I was being charged and they explained to me that in canceling my bundled service with Verizon, all I did "unbundle" my service and I was obligated to contact DirecTV directly to cancel their portion of the service.

This arrangement is sneaky and underhanded at best as it's the exact opposite when you initially join for service with a bundled package. Verizon is the only point of contact for initial enrollment in the bundled package. There's no need to contact DirecTV, it's all handled very smoothly and easily. But when it comes time to cancel, the "backdoor" practices ensue. I can't imagine how much money DirecTV makes on unwarranted monthly service fees at the expense of thousands of unsuspecting customers who are led to believe that the account is closed out when in reality, DirecTV lurks in the darkness, continuing to rack up charges.

After arguing this point with the DirecTV operator and Supervisor and ensuring they understood that the account is to be closed immediately, I was informed that I would receive a $200 early termination fee because I was unknowingly still under "obligation" for service until April of 2011. When I asked how that was possible, I was informed that when on August 8th, 2009 I upgraded my DirecTV receiver to an HD receiver in response to the national elimination of analog receivers to digital, I was automatically forced into a two year contract from that date. Keep in mind, that without the upgrade, I wouldn't have been able to watch TV.

When I explained to them that I was never informed of this contractual obligation, I was told the installer (who is a 1099 employee for a third-party contracted installation company) was "obligated" to inform me that by simply upgrading my equipment, I was automatically forced into a two year "obligation" to DirecTV.

Furthermore, the upgraded HD receiver that I purchased from Best Buy for the sole reason of not leasing a receiver from DirecTV, is actually the property of DirecTV and is being subleased by Best Buy! They then informed me that unless I return the receiver that I purchased from Best Buy, they would automatically charge my bank account an additional $275 for the balance of the receiver! When I asked about the legality of something like this, I was told that this contract is in the fine print on the back of the purchase receipt at Best Buy and should have been explained to me by the Best Buy customer service representative who sold me the machine. In speaking with the supervisor about this appalling sales practice, I was told that it's my responsibility to read all of the fine print (even if I don't know where it is and it's "hidden" on the back of a third party receipt).

I asked the manager on the phone why any logical person would think to read the back of a Best Buy receipt to read contract information about DirecTV?! I also asked her when the last time she read the back of a receipt for contract info. She told me and I quote: "Since working here at DirecTV I've learned to read everything I sign or purchase because I've learned the hard way." I told her that her admission is pretty telling about the integrity of the company you work for when its own employees are have to be paranoid about every purchase they make for fear of getting ripped off or tricked into a contract.

It's clearly a tactic to leech money from unsuspecting consumers and DirecTV is undoubtedly making millions by duping it's customers into contracts with very expensive consequences. I have no idea how this is legal. It's unethical at the very least and should absolutely be criminal. DirecTV hides behind third party entities who are "supposed" to inform it's customers of specific details about fees and contracts, knowing full well that it doesn't happen at the sales table in many cases, but still being able to take advantage of its customers with strategically placed and almost hidden "fine print".

DirecTV is part of a "bundled" package offered by Verizon in certain parts of San Joaquin County. In the month of August 2010, I moved from my home in Manteca, CA to a new home in Stockton, CA. I contacted Verizon (who acts as the primary servicer for billing and sales on the bundled package) and promptly closed my account. When I asked if this would close my account with DirecTV as well, I was told by the operator on the phone "yes".

One month later, I received a service bill from DirecTV for September service in the amount of $69.99. I contacted DirecTV to find out why I was being charged and they explained to me that in canceling my bundled service with Verizon, all I did "unbundle" my service and I was obligated to contact DirecTV directly to cancel their portion of the service.

This arrangement sneaky and underhanded at best as it's the exact opposite when you initially join for service with a bundled package. Verizon is the only point of contact for initial enrollment in the bundled package. There's no need to contact DirecTV, it's all handled very smoothly and easily. But when it comes time to cancel, the "backdoor" practices ensue. I can't imagine how much money DirecTV makes on unwarranted monthly service fees at the expense of thousands of unsuspecting customers who are led to believe that the account is closed out when in reality, DirecTV lurks in the darkness, continuing to rack up charges.

After arguing this point with the DirecTV operator and Supervisor and ensuring they understood that the account is to be closed immediately, I was informed that I would receive a $200 early termination fee because I was unknowingly still under "obligation" for service until April of 2011.

When I asked how that was possible, I was informed that when on August 8th, 2009 I upgraded my DirecTV receiver to an HD receiver in response to the national elimination of analog receivers to digital, I was automatically forced into a two year contract from that date. Keep in mind, that without the upgrade, I wouldn't have been able to watch TV. When I explained to them that I was never informed of this contractual obligation, I was told the installer (who is a 1099 employee for a third-party contracted installation company) was "obligated" to inform me that by simply upgrading my equipment I was automatically forced into a two year "obligation" to DirecTV.

Furthermore, the upgraded HD receiver that I purchased from Best Buy for the sole reason of not leasing a receiver from DirecTV, is actually the property of DirecTV and is being subleased by Best Buy! They then informed me that unless I return the receiver that I purchased from Best Buy, they would automatically charge my bank account an additional $275 for the balance of the receiver! When I asked about the legality of something like this, I was told that this contract is in the fine print on the back of the purchase receipt at Best Buy and should have been explained to me by the Best Buy customer service representative who sold me the machine.

In speaking with the supervisor about this appalling sales practice, I was told that it's my responsibility to read all of the fine print (even if I don't know where it is and it's "hidden" on the back of a third party receipt). Why would any logical person think to read the back of a Best Buy receipt to read contract information about DirecTV?! ! It's clearly a tactic to leech money from unsuspecting consumers and DirecTV is undoubtedly making millions by duping it's customers into contracts with very expensive consequences. I have no idea how this is legal. It's unethical at the very least and should absolutely be criminal. DirecTV hides behind third party entities who are "supposed" to inform it's customers of specific details about fees and contracts, knowing full well that it doesn't happen at the sales table in many cases, but still being able to take advantage of its customers with strategically placed and almost hidden "fine print".

I was unaware of the two year service contract when I signed up for Direct TV. I moved and my landlord will not allow satellite TV and holes drilled into the stucco. I called to cancel and learned that I have 21 months left with my contract and will have to pay $420.00 cancellation fee. I would like to join the class action lawsuit and write a formal complaint about Direct TV's fraudulent business practices. This company is misleading customers and they should do a better job of making people aware of their unreasonable cancellation policies.

I was charged for a receiver. The receiver was returned to the company. I can not get the money back that I was charged. They keep telling me they have processed the request and I will be credited. I have called DirecTV every day for two weeks and have gotten no results. Customer support is very bad. They where quick to steal the money from my account but they can not seem to get it back into my account. They have cost me over $150 in bank charges. Plus they still owe me the $185.50 for the receiver.

Automatic Billed my business for a $600 College Game plan, I cancelled and the refuse to not refund me the first payment and insist that they will continue to bill me the next two payments. I'm sure if I cancel the whole thing they will simply sue me and I will be happy to see them in court. They state that the renewal is on the invoice, it is on the second page that has no billing info and that no one has time to read. It's on the second page that if I don't respond to this item that I don't want that they will automatic bill me.

Because of trees in a neighbor's yard, we're unable to receive "local channels" for most of the year. A DirecTV tech said the only solution was to place the dish on the roof (a high second story) but that if we had problems in winter, they might not be able to provide service. That's understandable. We're nothing if not adaptable, so in order to be able to watch our favorite NFL team every week, we signed up for NFL Sunday ticket. However, we didn't read all of the fine print and didn't know that if our team was playing on a local channel, that game wouldn't be available on Sunday Ticket. We learned this when we tried to tune the game, an hour after signing up for Sunday Ticket.

We asked DirecTV to cancel our local channels. They said they couldn't do that, as it's part of the base package. We asked that they cancel Sunday Ticket, and they said no, they can't cancel after the season starts. So, because they're unwilling to cancel Sunday Ticket (about $300), we're switching to cable and DirecTV is losing a $1,200+ yearly customer. Not a smart business practice. I realize that the neighbor's trees aren't DirecTV's problem, but it's disappointing that they can't be as adaptable as we are.

I haven't had any TV for the last past 4 days. When I called DirecTV, the tech support helped me guide to try to fix the satellite 771a for problems. Now it seems like the satellite and the guarantee no longer has any effect at this time. Now in order for us to view our TV with the system that they sent us and installed, it needs to be look at. Yes, it gets better. There's a fee if the tech needs to look at it. I was never told about a service plan. For that, there's also a fee that I will have to pay monthly and if I can afford it. Yes, I won't even be able to watch TV, but my contract bounds me to pay for the monthly services. I have only been a customer for 7 months. I need help to get this contract voided. I have a very tight budget. And it looks like I have deal with it just because they're not responsible to let you know about their hidden fees. Please can you help.

We were deceived concerning the billing. We were offered a package for $29.95 per month, and our first bill was $69.00! We have talked to billing several times, and we're given a list of hoops to jump thru online, with which we complied, and we are still being overcharged. We accepted the offer at the $29.95 rate as that was our budget for television. They have not been truthful in their pricing. I would not suggest anyone to open an account with DirecTV. I assure you that you will be disappointed!

Double charged for PPV. When complaint was brought to Customer Service and manager was told about PPV policy. It is ridiculous to pay for the same movie multiple times in the same billing cycle.

I was told my total monthly payment would be $76. It has yet to be. It has averaged $100 a month. The billing statement is ridiculously confusing with additions and subtractions. When I have contacted customer service, I am told it is correct. The problem with these types of verbal over the phone contracts is that the consumer has no recourse. It's your word against them. Then if you dispute it and refuse to pay, it goes on your credit report.

I had a past due bill with DirecTV in August and my service was suspended which was fine. I was in the process of switching over to Verizon Fios bundle package. I called and cancelled my service with DirecTv on September 14th. They said, they would be sending me a postage paid box to return the HD reciever and a final bill for me to review. She asked how I was going to pay the past due balance and I told her I would need to make payments and she said, "Fine, when you receive your final bill give us a call and we will work it out."

Well, I received the box on 9/22/10 to return the receiver. I also was debited by DirecTv 214.00 that I did not authorize which put me in the negative in my account. I called and they stated anytime you make a payment online we are allowed to hold your banking information. We are also allowed to direct debit your account when it is past due with out your authorization. I was livid.

The next evening another charge of 57.00 shows up on my account as well. I call them again, this time in tears because I am a single mother and they took all gas money as well as grocery money that we have for an entire week and subsequently put my account into the negative in a major way. When I called about the 57.00 charge, it was the same story, we are allowed to debit your account bla bla bla.

I asked, "What in the world are these charges for?" She did not give me an answer. I said, "I haven't had service since August how can I be getting more charges?" She offered no answer. I went online to see what they were charging me for and they charged me a termination fee of 15.00 and they charged me for the HD box that I am sending back for 125.00 for a total of around 143.00 with taxes. They charged my account for 57.00 of this and I have no idea why. These people are criminals and they can't be allowed to do this to people. I do not know how I am going to be able to recover from this.

I was approach in Sam's Club by a DirecTv representative. Upon making several promises of picture clarity, 99.9% signal clarity and full house access to DirecTV, I signed up for the service. During the installation, all of my telephone line was disconnected and my satellite was placed on the front of my house instead of the roof. Upon contacting DirecTV, I was told another technician would be sent to my home at no charge. Upon his arrival, I was told that a fee would be charged to move the satellite and I needed to contact my telephone company to correct my telephone outage because Direct TV needed to utilize the cables that were already installed.

After he left, the DirecTV Signal failed and I was left with no telephone and no TV. I contacted them and made them aware of my dissatisfaction. 10 days after the initial installation, I persuaded DirecTV let me out of my contract. They agreed not to charge the $480.00 cancellation fee; however, it was deducted from my bank account.

After 2 additional weeks of complaints, they had another department credit my DirecTV account. This left a credit of $480.00 on my DirecTV account, yet they did not credit my bank account. I was told that it would take 6-8 weeks to refund my money. On 09/23/10, I called to check the status of my account and I was told that the refunded was already processed on 08/26/10. I have not received a check or a credit to my back account from DirecTV.

Hello! I call the satellite company for its services and the person I attended me explain the packages and prices and offered me in package for one year and $36.99 per month. I select the package and pay $21.45 to my credit card to activate the service I received after three days. Perfect, all the four days after I received my firs bill for $56.27 and contract for two years immediately call and speak with a representative and supervisor and told him that I select a year and $36.99 and told me could not for a year.

I asked to cancel the service and charge me for the four days of service I received and told me send the all devices and pay $7.35 but four days after I received a bill to cancel the service for $517.70. So, please help if anyone knows how. Thanks.

I referred a friend to DirecTV per their instruction. My friend called DirecTV and gave them my account information and name and then forwarded her to Qwest to activate the service. We have called 3 times to find out where the $10.00 referral credit would be coming and were told that the process was not executed properly on our end, which is not correct. When we told them that we were following the instructions per the DirecTV representative, they said there was nothing they could do.

I called DirecTV over a month ago to purchase equipment and supposedly schedule an install. I had to call back however, due to the fact that DTV only schedules 30 days out, fine. I called back within the 30 day window. Still their schedules weren't up even though it was less than 30 days out. I called the third time and finally was able to schedule my appointment for today, September 20, 2010. So today, my wife takes a vacation day and waits around all day for either a call or visit from the toothless third-party DTV endorsed installer.

DTV told us that installers give away equipment to other customers and that they had probably given away ours and "cancelled" our appointment (and gave the 'we couldn't find the house' excuse to avoid a $50 hit on blowing off an appointment). The installers then tell us that they never received the equipment. Basically it was an all day he said she said deal, "They gave it away", "We never received it," all day.

The bottom line it that we were never called by the installers, my wife blew a vacation day and that it was like pulling teeth to get anyone to call us back. At the end of the day, DTV, for all it's claims of being all about customer service on their website(?), has done nothing to placate us. They've not leaned on their installers to expedite our now rescheduled appointment for 2 weeks from today. They've not offered any rebates on the cost of our equipment, no offers of any free months etc., just a bottom line message of "so what, go with cable, we don't care, we're not paid enough to care."

DTV has given me the worst customer service experience I've ever had. And like most everyone, I've had plenty of horrific customer service in my time. But this has been far and away the worst, just a lot of "I'm sorry sir", "I understand" call center script **. DirecTV is the absolute worst. I love watching the NFL and was really looking forward to getting NFL Sunday Ticket, but I'm not sure I can stomach giving them any money whatsoever.

I received an upgraded new dish and new receiver. The receiver quit after one day. When I called for service, I was told that they would have someone here to fix it the next day. I was called in the morning to schedule service and told the earliest they could get to us was September 30, 2010. I had service when they arrived, lost it a day later and have to wait ten days for service and they call that an upgrade. Where has customer service gone?

The customer service is horrible and terrible. They want to charge me for disconnecting the service. I always call them to complain about bad signal because I pay for YES Network and it never works. The service was so bad. Also, the representatives have a bad attitude--everyone at DirecTV is bad. They tell me that I have to pay around $450.00.

DirecTV is a horror show. It isn't so much DirecTV as the low bidder outsourced technicians that DTV sends to your home. Our service has been out for the week. Saturday was the only time that we could cut out of our calendar. They still give 4-hour windows for service at this company. So, we canceled our plans to sit home on Saturday morning. They were supposed to call an hour and a half ahead of the visit. That time came and went. I call them back after 12. And am told "sorry" but the best we can do is Monday.

After several phone calls, I get a cancellation for this afternoon with a window between 12 and 4. I cancel the date I have with my wife and sit in. For three hours, again no phone call. I call them and ask what is going on. They tell me that I called and cancelled the appointment. DTV doesn't really honor their contract to provide you TV service. But yet they will charge me $400+ if I want to cancel this. I didn't think that you could find customer service worse than Comcast. But wasting an entire day and more of sometime next week. I want to cancel. DirecTV has been in formed of all this. They said, I have two choices. Pay the $400 for cancellation and eat the cost of all the equipment. $280.~DirecTV customer **.

DirecTV, what a joke they are becoming. After being a satellite costumer for over 15 years with the same company, DirecTV took over their service and the billing is terrible. They will tell you one thing but the charges remain the same for the next month. I received an email and mailing saying that I have five free PPV movies for being a 10-year costumer, and when I can use them. However, on the following month, I was charged for three of them. I called customer service and they said that I did not have any credits for the movies even after I told them about the credits that were in my Web site account. Same with HBO and STARZ, when I went to cancel them in July, they offered me a $10 charge for both of them. The next month, I was charged $26 for both of them and they would not give me credit. Now, I am switching to Dish Network. ** DirecTV.

I received my August 2010 bill and had $60 in pay per view porn movies. I never ordered these movies, never watched these movies. When I called DirecTV, they informed me that the movies had been ordered from my remote. I am disabled and on a very low income, and would never squander my $600 a month on any PPVs. I have to take very strong sleeping pills and sleep in late. All the movies were ordered in the mornings between 5:30 and 9:30. Four of these movies were ordered at the same time which makes it impossible to even watch them had I ordered them. I live alone with no one else and there is no way I ordered these freaking PPVs and there is no way that I will pay for them. DirecTV is insecure and a freaking rip off.

I subscribed via telephone with DirecTV, ordering their basic "Choice" package. I specifically inquired as to any additional charge for having multiple receivers installed (for multiple TVs) and was told "no charge for up to 4 receivers". When my first bill arrived, I was being charged for a premium package "Choice Ultimate" and for devices (DVR) and services (High Definition channels) that I did not receive or subscribe to and was also charged $5 for each of 2 additional receivers.

When I called to get the billing corrected, I was told that the receivers were free but there is a $5/mo charge per receiver to have them activated. What good is an unactivated receiver? ! I think this company intentionally and with malice of forethought engages in misleading and deceptive, if not illegal, business practices under the assumption many consumers are unwilling to jump thru the hoops necessary to correct/question their bills.

Do not hook up with DirecTV, keep away! This company is the worse company you could ever do business with, they are misleading even liars about what they say to the customers, I called to cancel and after battling with them for 1/2 hour, they did not want me to cancel my service. They finally said okay, I called them today to get the correct bill amount because the billed date is after my supposed cancellation and they are now telling me that I never cancelled, that the representative I spoke with wrote that our call had been disconnected so they did not cancel my service, that is such a lie! Now they do not want to credit me for the extra 10 days of service they are charging me, theirs customer service is totally incompetent and management if their is truly any as just as bad, you are at their mercy with no resources.

I spoke with a supervisor that basically told me, he was not present when my call took place and that if his representative said my call was dropped then it was, that its basically my word against his customer service personnel, he will not give me credit because cancellation did not take place until today (when I spoke with him). They lied and the sad thing is that they do not care and they get away with it. I am retired and this extra cost is going to put a strain in my budget this month. I feel totally abused by DirecTV.

I cancelled my DirecTV on 8/17/10. They stated my order was confirmed for cancellation and they would send "kits" to ship my receivers back to them. They refused to take down the satellite dish they put on my roof stating I owned it and it's my problem.

Today, 9/16/10 I telephoned DirecTV and they said there is no record of my conversation. If I wanted to cancel, it would cost me $340.00 because I added a second receiver in 1/1/10. I remember adding the receiver but no conversation of a 24-month agreement. I already had an agreement with another TV. I had to talk to 4-5 people with 30-45 minutes on hold with each one. None of them could help, and finally when one did, he said he would have his supervisor contact me. It's been two hours and I have not received a call from a supervisor.

I purchased a DirecTV DVR in March of 2006 for 100 dollars from Best Buy. I recently cancelled the service and they are now telling me that I have to return my receiver or there will be a 175 dollar non return fee! If they refund me my $100 that I put out front, I will return their receiver. They say it was a leased receiver. But I know that I never leased this receiver because I don't do contracts or leases! I have all original documentation from the purchase and there is nothing listed about a lease, and they can't produce documentation with my signature.

In September 2009, I took triple play with Verizon, who then told me that Fios was not in my area and that they would used DirecTV as a third party to give me the bundle. I did all my transaction through Verizon and even had to pay DirecTV via Verizon a deposit since I am new to the country and had no credit at the time. Verizon then called me when DirecTV was coming and I was never told at any time that I had any form of contract with DirecTV and as far as I am concern I only have a contract with Verizon.

DirecTV is now charging me $296.00 for cancellation fee because I had a contact with them. Verizon called me to tell me that they now have Fios in the area and if I wanted same; I told them yes and Verizon asked to call DirecTV to disconnect the service after they came in to connect the Fios TV and that I should not call for cancellation until the contract was at my home.

I also spoke to Direct TV and they told me surprisingly that I had a two-year contract with them and that if I did not pay that fee they are going to report me to the credit bureau so that my credit will be messed up. I spoke to Verizon and they said I should not pay a cancellation fee. Please help me. Please. I need to know what to do.

I pay $85.00 per month to DirecTV for the Choice Extra package so I can watch television beyond the standard seven channels you can get without paying for service. Here is my issue with all service providers, not just DirecTV. Out of the 250 channels I have as part of my subscription, one half of the channels or more are showing infomercials of some kind or another and it gets worse the later it is. Around 3am in the morning, the ratio is 90% infomercials versus 10% actual TV shows. Why am I paying $85.00 per month to essentially be forced to watch infomercials? The advertisers pay huge money to air all of this crap and then the providers are double dipping by charging us the consumers for service where the provider is doing the programming (essentially, forcing us to watch the infomercials because that's all they show or we have to turn off the TV).

This is a rip off of the consumer as the consumer has no choice. Why can't we opt out of infomercials for our $85 monthly service fee? We are paying for service to watch TV but what is really happening is that we are paying $85 per month to subsidize the providers and their infomercial companies.

I pay $85 per month for TV service filled with 50% to 90% infomercials which is forcing me to subsidize infomercial companies and the providers on my dime without my consent or any choice on my part to rid myself of junk programming. I think consumers should be charged less fees for straight TV shows and for those that want to watch infomercials, they can opt in to pay extra so they can continue to watch QVC and the like. These companies are not the government and therefore should not be able to charge us to subsidize others.

I have the same problem with the phone companies. My AT&T monthly bills consists of almost 1/4 in extra charges for taxes and subsidies. You should be allowed to opt-in instead of automatically charging everyone. I am not sure if this is a class action suit but thought I would put it out there for someone to look at what really upsets me.

DirecTV deducted $474.54 from my account without my authorization. I canceled my DirecTV service because I had nothing but problems. I should have known from the start that DirecTV was going to be trouble. The installer left a mess that I had to clean up. I was never sent a paper bill and the monthly fee would fluctuate every month. The services I asked to cancel, they did not cancel without a second call. They were charging me for a protection plan I did not authorize, etc. DirecTV charged me a $380.00 cancellation fee and deducted the money ten days before my final bill was due! My final bill was due on 9/16/2010 and they deducted the final amount ($474.54) from my account on 9/10/2010 without my authorization.

The way this company operates is a crime. I was unable to meet other prior financial commitments and DirecTV caused me undue stress.

This company is just awful. From start to finish, there is nothing pleasant about the experience; misleading solicitations, poor and dangerous installation, horrible customer service. I advise everyone to stay away from them.

We have been a customer of DirecTV for 4 years. One year ago, we contacted them regarding their DVR. We were told that free DVRs were only offered to new customers. They did state that we could purchase one for $149.00 and they would give us a $10.00 per month discount for 6 months (which they did not do). We "purchased" the DVR for $149.00. In July of this year, we moved and changed to a new company. We could get phone, internet and cable for less than DirecTV charged just for satellite TV. We understood that there would be a cancellation fee due to the fact that "purchasing" the DVR automatically puts us into a new 2-year contract. We figured it was worth switching because the new company would reimburse us for cancellation fees.

Then DirecTV informed us that the "purchase" of the DVR was not a "purchase" at all but merely a leasing fee for the equipment and we had to return it or be charged several hundred dollars more to keep it. We returned the equipment. It was worth it at that point to be rid of them. I receive the final bill from them, fully intending to pay when my pension check came through at the end of the month. Imagine my surprise when I sign on to my banking account and they had just arbitrarily deducted $355.00 for the final bill.

I called them and told them that I did not authorize this charge and they stated their service agreement allows them do this. Their practices are despicable and they should be stopped dead in their tracks. How can someone just deduct money from your account without your knowledge or consent? This is identity theft in the worst form.

I called to order this service and I explained to them that I was a single mother and that I wanted to pay for a year in advance. I was told on the initial phone call that I would pay $33.00 a month. I asked again what the total would be for 1 year. They told me to take $33.00 and multiply it by 12. I did. I went to their website and paid $225.00 on February 22, 2010 and then $136.00 on February 22, 2010 (it would not let me put in the full amount). So paying this amount, I thought I was set for the year. Well, I started getting bills in June. To my dismay I contacted them and they told me about a rebate at the beginning, I was unaware of this. No representative told me about this.

After a few days, they called and wanted me to upgrade for a little more a month. Now granted I did except this offer, which I was told would be extra $10.00 a month with 3 months free Showtime. Well, in June I started to get bills in. I have contacted them several times about this. Now it is September. I woke up this morning and no TV. I have called 4 times and none can seem to tell me where my money went. Now I have an outstanding bill for $153.00 for 3 months. I have explained to them if 3 months is $153.00, where did the rest of my money go! For only 3 months it cost me $153.00 with an upgraded package. I was told for 4 months was $322.00 that I originally paid. No one can tell me.

Please beware, they will not tell you about how the billing goes, but as an accounting manager, this does not make sense. I am a single mother and did not want a bill throughout the year and none can tell me how much this could cost and they stated I should figure it out myself. On the retention quote, not to cancel, and they cannot tell me either. They are quoting a price of $364.40 for the rest of the year. Somehow now they can quote a price, but still has not explained where the money went.

DirecTV allowed a hacker to go into my account and establish an additional password and disconnect my receiver. Thus, I have not had service for two months, have continued to get billed for two months and cannot access my DirecTV account at all. I had the paperless billing established so I can't even just not pay the bill. I have contacted DirecTV eight times about this issue; five by phone and three times by email. They refused to assist because for some reason I don't know the password the hacker put on my account. I asked to cancel my account but they would not do that either, because for some reason I don't know the password the hacker put on my account.

Yesterday, I was finally told to call the "Identity Theft" department at DirecTV. However, when I did this, I waited on hold for four hours with no one ever picking up to talk with me. I hung up and called back because the original message said that a message could also be left but when I tried that, the mailbox was full. The combination of incompetence, fraud and poor customer service is pitiful.

I ordered a triple play package from Verizon. The package included cable, internet and phone service for $99 + tax and was advertised extensively in New York, NY. The Verizon associate informed us that we are committed to one year, set appointments to have the phone and cable service installed and had the DSL equipment for the internet shipped to us. At the second appointment, instead of a Verizon associate arriving to install Verizon Fios, a DirecTV associate arrived explaining that DirecTV would be providing the cable service on behalf of Verizon. About one month later, DirecTV telemarketers began calling at least twice per day. I had never given DirecTV my number and assumed they got it from Verizon. When I finally spoke to a representative, he had full access to my account (i.e. it was not a random cold call), offered me additional channels stating that it would only cost me an additional $5 and that I could cancel at any time.

About a month later, rather than my bill increasing by $5, it increased by about $30. When I called to find out why, Verizon and DirecTV kept sending me back and forth to the other company with neither taking responsibility for the additional charges and both giving me a lot of misinformation. Finally, someone at DirecTV said that by adding the $5 of channels, I lost a rebate worth $20 and that the initial person who added the $5 should have informed me of that. So instead of my bill increasing by $5, it increased by $25 plus tax. I then asked to remove the additional channel to get back to the $99 + tax rate and the associate said I could not cancel. These practices are highly unethical and unjust. DirecTV told me that it would only cost $5 more and that I could cancel the package at any time to get me to sign up the additional channels, and then didn't honor any of what they said.

They violated the contract, refused to fix the error and instead, offered to remove $15 from the bill for 6 months, then they lied again. I called in on August 26 to cancel my service, the associate told me my final bill was $62.06 plus $90 if I did not return the receivers and that I would not have to pay a cancellation fee. I had already been charged a cancellation fee by Verizon, so I explicitly asked about more fees. I paid the $62.06 and put the receivers in the mail. Weeks later, I received a bill from DirecTV charging me a $250 cancellation fee. I called to complain about the fee and three associates, including two "billing specialists", acknowledged that I was told I would not have to pay the fee. But they said the information was incorrect. I explained that the point of a cancellation fee is in part to discourage customers from canceling the service. Therefore, if you tell me I have no fee when I called in to cancel, you should inform the customer of the fee or else it's just a scheme and you have to honor what you said because it's too late for me to undo everything that has occurred based off the information I was given since that point I was given that information.

Even more incredulous, they assessed a $10 disconnection fee as part of the $250 fee. Why are these different fees? How does one close the account but not disconnect the service? DirecTV is not allowed later on to change their minds and decided to charge me a fee after the fact. If their employees are giving out false information, they are accountable for that; not only because it's their responsibility to properly train their staff, but also because the information they're providing is altering how I spend my money. I don't think they should be able to profit by giving out false information and I highly doubt it's legal, but that's what's occurring. In regards to the validity of a contract that has been altered verbally, they clearly submit to such revisions because months earlier when they solicited their $5 special and later gave me a $15 rebate, the amendments of my contract were all done verbally. Therefore, when I was told on August 26 that there would not be a cancellation fee, I operated under the belief that there would be no cancellation fee.

When I called 2 weeks later to challenge the fee, one of the billing specialists again agreed to remove the fee before we were disconnected. I immediately called back and requested the same person, but the new associate refused to transfer me. I then asked to speak to his manager and he again refused to transfer me. I continued asking for the manager and he put me on hold indefinitely until I finally hung up. DirecTV should be responsible for providing false information, particularly when it's being done repeatedly and intentionally with the purpose to defraud customers. Furthermore, my experiences over the last year have led me to believe that DirecTV and Verizon are working together to defraud their clients. They don't honor their commitments and then blame the other company, sending the consumer in circles until s/he gives up. You don't really have a choice but to give up because each time you speak to someone, the representative refuses to help you, stating that s/he can't because it's the other company's fault.

What they're doing is not fair. If they choose to operate together, then they should abide by the same rules and have an integrated system. For example, by the time DirecTV showed up to my apartment to install the cable service, I had already signed a 12-months contract for cable, internet and phone with Verizon. DirecTV is providing the cable service because Verizon is subcontracting with them, therefore, DirecTV should be on the same contract. If not, they have a duty to provide the consumer with additional options (because I was already under contract for cable with Verizon and Verizon sent them to set up the cable). Neither DirecTV nor Verizon did so. Had DirecTV operated under the same contract and/or been transparent, it would not have been a problem. But you can't sell me one thing and give me something else without consequence.

A year later, after all that I've been through with the two companies, from the extraneous charges to their joint non-responsiveness, I am thoroughly convinced that their business arrangement is a scheme. The problem is that no one from either company will ever help and that most people won't challenge their illegal practices as long as it's not much money. In the beginning, this was me, but another lie and $250 more is my limit. I will next be filing a complaint against Verizon because Verizon is equally as culpable. What they're doing is not fair. They are responsible for their employees. In addition, if they choose to work together, they are also responsible for the consequences of that union. It shouldn't be allowed for them to be a team when they're contracting you, but then to be two independent companies afterwards when there's a problem.

Dealing with Direct TV and your customer service staff is much like being involved in a court litigation. Deny, Delay and Defend. A customer with a legitimate complaint is often put through at least five transfers to non related departments. When the customer's patience is on their last nerve and they began to raise their voices, they are disconnected. This makes it necessary to go through this more than one hour deny, delay and defend tactics. I referred a friend two months to sign up for DirecTV-- the refer a friend program that offers $100 to each party (new and old customer). However, although it is suppose to be a gift card, it turns out be a $10 credit for 10 months.

However, there are requirements that not even the DirecTV Customer service relay or fully understand. My friend called to schedule a installation. Then she was told she must fill out an application with her social security number and other information. She had no computer so we did it at my house on my computer. This application does not offer a section to put the referral account number for the refer a friend offer.

After we did this, and my friend called to give my account # for the refer a friend offer. They told her she has to wait until the DirecTV is installed. After the install was complete and she called again, she was told the refer a friend program requires that she must provide the refer a friend account information before the installation. She was also told that this information has to provided within 24 hours of the pre and/or post install date. This is whole lot of hassle to give a new customer. It is frustrating and aggravating to me the friend who gave Direct TV a referral and new customer. This is not the first time I had to go through getting a rebate or discount for signing up for DirecTV.

When I had my DirecTV account started again after my mother passed away (the account was in her name), DirecTV cut off my service and because my credit was not good enough. They made me pay a $200 deposit. But later on, I found out that the $200 is not a deposit but it is a fee and DirecTV reserves the right to not give you that $200 back anytime. But they could give it back to a customer over 12 months at $10 a month and that is all they can decide to give you back of the $200 (so called) deposit. They also offer me a sign up rebate, which ultimately was not given to me because my service was shut off for lack of payment. When it was paid and turned back on, they told me I had missed the deadline for the rebate. Now they are doing the same thing to a friend that I referred to Direct TV.

Every time a customer (me, specifically) calls about an issue, it takes over an hour to get to someone (other than a manager). You can never talk to a manager. And whomever a customer speaks to, the representative is taught to only deny, delay and defend any customer issue and request. Once my problem was addressed, I had to call DirecTV every month to get my promised rebate that was always suppose to happen every month but it never happened. It never got corrected until I wrote a letter to the Better Business Bureau and then it was not an equal and fair rebate that was originally offered to me.

Now again, I have this issue with the refer a friend program offered by DirecTV. It is always frustrating and aggravating to get from DirecTV whatever they initially promise a new customer. To make this dilemma clear and final to you, I was told to write a dispute letter and they offered they address to me. They said they would email it to me but they did not do that. So, I had to call them again the next day. After all of this, I was told if the dispute letter was denied that I could call them back and they would give me as the referee $10 discount for 12 months as secondary option. But they would give nothing to the new customer (a friend) I referred.

There is so much more details I can proffer in this dispute letter, but the hassle I received and my friend received are just to overwhelming to rehash in a letter. DirecTV knows what they are doing in their customer service departments: deny, delay and defend any claims from a customer. I would like DirecTV to stop these practices, honor their rebates and refer a friend offers and finally correct all of the misinformation practices of your staff and make these issues right.

Please respond and provide the new customer discounts and rebates and refer a friend offers to both of these customers. I look forward to hearing a positive response from DirectTV for all of the runaround and difficult times they have given to me once again.

This company has been a regret since the first bill. To start, they don't tell you that it is a 2-year contract. They tell you that there is this $200 rebate/referral offer that they don't follow through with. They charge you for things that you cancel month after month. They overcharge you month after month when you were told a much lower price initially to rope you in. You will constantly have to call and go over your bill and the charges that they tack on. Look at the stories on here-- 116 pages. Sadly, pretty much everything we have experienced with them. To sum up how we feel about this company it would be: lies, lies, lies.... scam, scam, scam. Don't get sucked in!

This is regarding DirecTV's unreasonable cancellation policy. As of December 8, 2009, I was forced to move out of my home that was foreclosed on. At that time, I told DirecTV that I would not be able to use a satellite dish on the condo I was moving to because it would detract from the entire complex unity and therefore discouraged by the homeowners association. It would certainly detract because my unit is right on the front at the street where it would need to be placed to get the signal to operate properly. Moreover, I am renting this unit and the landlord would not allow it.

I had already been with DirecTV for a couple of years and in the spring of 2009, I changed a TV in my home to HD so I bought an HD recorder, upon the suggestion of DirecTV, from Best Buy for $299.00 for which was still charged a rental box fee each month of $5.99. Apparently, at that time, they re-upped my contract to another 2 years. So now not only do they want my HD recorder, that I purchased, and another HD box back, but they want me to pay them a penalty because I had to stop their service not because I wanted to but because I was forced to move to a place that I could not use their service. They stopped my service as a courtesy for 6 months but with a charge for this courtesy of $85+. But then in June, they informed me that they would be turning on the service and even though I did not have a dish or a box installed, I would be charged until the contract ran out. At that time, I told them the above again. They don't care!

They said they would send shipping boxes for me to send them the HD boxes back. They did not send any boxes to me. They stated that when the HD boxes came back, I could take off the boxes charged from what they claim I owe but they would not remove the contract penalty. Now they have a collection agency after me. This is unacceptable. I cannot believe that this Direct TV policy is not illegal. It's highly insensitive, insidious and sneaky. I just want out of their contract. Please advice.

After having DTV for 7 years, we decided to change services. We were happy with the services. Last year we upgraded to HD and were told that we had to have the service 6 months to cover the cost of the HD DVR receiver, which was in September 2009. I canceled service in July without a problem, as I was over the 6 months. When I called in, they didn't say anything about cancellation fees or fees of any type. Just we will send you a box for your equipment. I sent the equipment back, received a confirmation that it was received, and then promptly got a $240 cancellation fee on my Verizon bill as they were tied together. Verizon will not take it off as they already paid and DirecTV will not credit me back.

Since I am working with DTV to get the fee credited back, we didn't pay that part of my Verizon bill, and let them know what was going on. As a result, Verizon canceled my DSL service for nonpayment. I had to pay the $240 to get my service turned back on. They should have told us that there was a fee associated with the cancellation, which there should not have been one anyway. If they did we would have waited so that we didn't get charged this. Now that I have paid the $240 of added expense and spent hours getting the run around from DirecTV and this should be reported.

When I first had DirecTV installed, I loved it. Everything I needed, worked well, beautiful picture. I moved from one apartment building to another and my new complex did not allow dishes on the exterior, I was told that that was not reason to terminate contract so I figured I would pay through my six month lease instead of paying early termination. A few days later, a friend had told me that I could call and have the service suspended so I called and was told that they would suspend my service until I called back.

At this time, I had my payment bundled with Qwest and was on auto-pay so I did not really look over the online bills, just paid. When I moved into my house, I had found out that my service had not actually been suspended and I had paid around $500 in the past 6 months for service I had not received. This was pretty upsetting. I called Qwest and had them separate billing from DirecTV. I then received a bill in the mail, first in a year, from DirecTV saying that I owed a $240 cancellation fee on top of the monthly bill.

I explained to the rep I did not want to cancel only to have bill come independently. I was told that he would credit $100 which was his max and have a manager credit the other $140 within 3 days. Three weeks after this, I still had a $140 cancellation fee on my bill. I called again and finally fed up with DirecTV. I said go ahead and cancel. I was then told by an actual manager at that time that because of all of the errors, they would leave the $140 as the cancellation fee and not make me pay the extra $100 dollars. I agreed to this and was promised that I would only pay $140 plus prorated programming to that day as long as the equipment was sent back.

I sent the equipment back and got my final bill. This final bill had the $140 plus another $180 cancellation fee on top of my prorated service. I then called back and was told that this is correct. When I pointed out that I was going to pay the cancellation fee nearly two times, the rep then said he could refund $80 to make it the $240 cancellation fee. I explained that this was unacceptable and that I was told by a manager that I would only have to pay $140 cancellation as a courtesy for inconvenience. I was told absolutely not he was there to only give information accurately. I asked to speak to a manager and was told no.

I then said never mind giving me a credit. I would work it out later and he said it was already done. I asked him how he felt about losing customers and was told that "what do you mean losing customers, we have over 20 million." I said well you lost me as a customer for life. He then said, "you're just one customer, I'm pretty sure that's not going to make us go bankrupt."

They have no value of customers. I was basically told that he could care less about one customer. If the company depended on the call center customer service reps for business, they would be out of business. I have been treated way better than this on my worst visit to Wal-Mart. I have told everyone that I know to not renew an agreement with this terrible company. If I had more time I would definitely be pursuing legal action towards DirecTV.

I have made many calls regarding the $200 cancellation fee charged by Dish Network to switch my service to DirecTV. They have evidently lost my form that I had to download from their website and mail in with the original statement from Dish Network. Now after many, many calls and wait time, they said I will have to resubmit but will not verify what to resubmit. It truly is a scam--while waiting on line they offered me $100 to get a friend to hook up with DirecTV. I told the rep when she came back that I wouldn't tell my worst enemy about DirecTV. They should be sued with a class action law suit.

After being a customer of DirecTV for some 20 years, I called as my service was unreliable. They were going to charge me to come out and fix their defective product. Once we reached the point where I said I want to cancel my service, they got totally and inappropriately vindictive. I have paid them responsibly for years only to be told that they would ding my credit.

I had called DirecTV on 8-2-2010 to upgrade my service to HD. The order was taken and I gave the person taking upgrade request instructions that I be contact on my cell phone as the best number to reach me. The appointment was scheduled for Saturday, Sept. 4, 2010, between 8am and 12pm. On Sept. 4th, 7:40am, the installer called the house number instead of the cell number as instructed, to confirm the installation. 8:15am, returned the installer call to get an idea of when he would be arriving, I instructed the installer, Mark, to contact me on my cell phone number as the best means of reaching. Again, he did not. He called twice to the house to inform me that he was having problems locating the house. He arrived at 1pm, an hour after the appointed time.

After an hour and forty five minutes, (2:45/3pm) the installer, Mark, is calling his center office, working with Joe, because Mark cannot get a signal with the current disk on the roof. According to Mark, Joe, told Mark, the reason the signal was not coming through, was because the dish was too small to receive the bandwidth from the signal. At this time, Mark informs me that me may have a large dish in his garage or will make arrangements with another installer to pick one up. Mark leaves to see if he had the larger dish. Mark told me that he would be able to come back on Monday to complete the installed if it came to that.

About 3:20, Joe from the central office calls to verify that I had order another piece of equipment or cabling. I informed Joe I had not, and that this installation was taking too long and I could not wait any longer for Mark to get back to me, because I needed to be elsewhere by 4pm. I also told Joe that Mark said he (Mark) would change the appointment to Monday. Joe promptly told me that Mark does not have that kind of authorization. Joe said since Mark was having problems with the installation that he, Joe, would have Mark and his supervisor come out first thing Monday morning on Sept. 6th. I asked Joe if that meant the first appointment Monday morning at 8am, Joe confirmed that it would be. Why weren't my records reviewed to determine if the installer should have had additional equipment?

DirecTV sends an automated voicemail at 5pm on Sunday, Sept. 5th. I was attending a wedding at that time and did not retrieve the message until the next day, Monday, Sept.6th. On Monday, Sept. 6th, at approximately 7:40am, I called the number provide by DirecTV, and the person I spoke to, Bruce, had an attitude, because I informed him of the appointment on Saturday, with Joe. Bruce said, "If they said the installer was coming out with his supervisor, they'll be there." He did not verify the appointment.

At 8:30am Sept. 6th, I called 1-800-xxx-xxxx to find out why the installer and his supervisor have not shown up yet. I was asked by Glenda which was the best number to reach me, again, I provided my cell number as the best number to reach me. At 8:50, Barbara called and left an message on the house number, not the cell number, to call her back regarding the installation.

Approximately 8:55am, I called 1-800-, speak with Sonia. Sonia says she will notify the locate installation company to contact me and that I should hear from the local company within 20 minutes. She changes my cell phone number to be the primary number as the contact number. I have yet to hear from the installer or his supervisor or anyone from the local installation company.

Approximately 9:15am I receive a call from Randy, DirecTV number based in Tennessee, again inquiring as to the nature of my call. Randy is not from the local installation company. Randy states me will contact the local installation company, reviews the notes all ready stated and notifies the local company. At approximately 10am, I called the Direct TV number and spoke with Sean because I have not heard from anyone from the local installation company. I explained to Sean that I did not to hear from anyone expect from the local installation company, because I was tired from this third party, middle person group. I explained to Sean that I had an appointment at 10:30 and could not wait for Mark and his supervisor to show up since they were suppose to be at my house at 8am that morning.

10:32, received call the third party/middle group entity. Explained to the caller my frustration and lack of acknowledgment for not being contacted by the local installation company. I explained to the person calling that I was all ready late for my appointment, and how very disappointed I was. 11:18 Mark, installation calls and leaves a message on the house number, stating he is on a job and would be available to complete my installation in two hours. He now calls my cell phone number to let me know that as soon as he is done with the job he is on, he would be over to complete my installation. I informed Mark that I was not at my house and would notify him when I was on my way back.

11:25, I received a call from "Ed" installation supervisor, checking to see if Mark had communicated with me. Not once did Mark or Ed offer an explanation of why they were not here at 8am in the morning, nor did they offer an apology. At 11:52, I called Mark, notifying him that I was on my was back to my house and would be arriving within 20 minutes. There was no acknowledgment from Mark. At 11:54, I called the main toll free number of DirecTV to explain my dissatisfaction and frustration with this whole installation.

12:13, received call from third party/middle entity group resulting from my 11:54 to the main DirecTV. 1:52, attempted to call Mark, phone rings however he does not answer. Tried to call again. At this time, 11:54, Mark is calling my cell phone, he explain he will be done very soon and would be at my house within an hour. At 4:10pm, I am calling 1-800-xxx-xxxx to find out where the installer is at, because he has not called to notify me he was running late or had problem because I could no longer wait for him. It is at this time I decided to cancel my service with DirecTV and I canceled my service.

Received automated phone call from 1-800- regarding installation rescheduling. At 7:07pm the installer, Mark, called to advise me that me ran late and wish to reschedule for Tuesday, about 9am or 10am. This call came six hours too late. At 8:19pm received a call from Sid asking when would it be a good time to complete the installation. Consequences: Unneeded stress and anxiety. Looking to find another cable TV service provider. Wasted two days waiting for a simple upgrade to take place.

DirecTV just lost me as a customer. We moved and cancelled our service. DirecTV mail the return boxes to the wrong address. They then billed me for not returning the receivers. I called them the day they put the charge went on my credit card. Almost month later, still no boxes. I call them again. Finally, almost two months after the charge was put on my credit card they still have not refunded my money.

This charge was due to there mistake. Yet I am the one paying for it! If you do use DirecTV do not use direct payment. They are not willing to work with you even if it is their mistake. I know have to pay $445.00 on my credit card. Or pay 13% interest on the charge. I also lose the interest on my money that paid.

I had DirecTV for about 6 months and I was in a situation where I was moving from my home into my Recreational Vehicle (RV). The DirecTV website says there is a service for RVs, so I called and tried to get my service transferred from my home to my RV. Three times I called and was told there was no way to get service to my RV even though it is right there on the website. The last time I called my service ended up getting canceled and about a month later $425 disappeared from my checking account saying there was en early disconnect fee.

I called "customer service" and was told there was "no way" to credit my account or refund my money. No way to credit my account? If you can charge an account, you can credit an account, so that is a total lie, and it's stealing since it was an unauthorized transaction. These guys can't provide the services they claim and they will outright steal your money if you are unfortunate enough to have given them your checking info as I have.

Do not deal with them for any reason. You will be sorry. I read all this terrible stuff about them before signing up and, for some reason, thought my experience would be different. It wasn't. They're horrible. You don't need cable, read a book or go outside, anything but DirecTV.

They are trying to charge us for earlier cancellation. We only had the very poor service for a short while. They are trying to force people to keep their accounts. Now they are calling all the time, even though we have do not call on our phone.

I had DirecTV service for 4 years straight (because that's all that was offered in my area, not by choice). I disconnected my service because I was moving. I moved to a small country town at that bottom of Skyline. Once again, nothing but DirecTV. So, I called to order service at my new address. I gave them all my information including my Credit Card number. The rude, loud-mouth rep comes back and says, "Oh, someone who lived at this address owed a bill when they moved back in 2008, would you like me to charge the card you just gave me to clear this balance up.?" I said, " No way, I don,t know these people and I don't owe a bill." She said, " Well, sorry mam, you either pay the bill or there's no service at this address! " I'm shocked. How can someone even expect me to pay someone else's bill! I've called several times to try and get a number to someone above the rookie customer service people but have been unable to obtain one. What do I do?

After being with DirecTV for more than 4 years, my receiver went out and the assigned technician brought out an upgrade because they weren't using the old one anymore. A little over a year later, I canceled because of the skyrocketing costs. Before I canceled, I asked if there would be any charges and I was told "no". In fact, I would get back about $100. I sent back the equipment as requested and 2 months later, I received a final bill of $351; they used my refund to pay $100 of it bringing it to $251.

When I asked what this was for, they said that when I took possession of the new receiver, it started a new 2-year contract. I tried to explain many, many times (even a formal dispute) that I didn't select this receiver, that it was a replacement for the broken one. Now they have turned it over to a harassing collection agency that doesn't give a hoot about my story. My last contact was that they were going to ruin my credit. What kind of rip-off artist is DirecTV. I've never dealt with anybody so ruthless. I'm ready to join a class-action lawsuit against these horrible people. I have been lied to, deceived, harassed and threatened. It also looks like my very good credit rating will take a hit.

I had to cancel my account with them due to having to move. It's not the early termination fee, but the fact that information that you cannot remove from their site seems to give them the right to access your bank account and cause you to bounce your account. I requested on the 6th of July the box to return their equipment; the lady told me it would be sent out on the 20th of July. It wasn't and subsequently I was charged for the equipment.

I finally got the equipment return box when I called again for it. I returned the equipment and I had been charged $94.50 for it. After a number of phone calls to them, I was told that she would put in a expedited refund request and that I would have my money in 8 to 10 days. It has been 26 days and still no refund from them. They can take your money but they don't want to return what they owe you. I have bills to pay and am on disability, I can't pay the electric bill for last month till they refund my money.

I cancelled my DirecTV a month prior to my 2 years. I was told I owed $20 for termination and I had no problem paying that. I was billed $98.36 for the entire month (even though I cancelled in the middle of the month). I did not pay them the $98.36 because I was going to call and dispute the total amount due. I checked my checking account and noticed they had taken the money out of my account. I did not give them authorization to do this. I called them and they stated they do this if they have a checking account/Visa/MasterCard number available for any outstanding bills once the account is canceled. They stated it's in my agreement that I should have read. Furthermore, they stated I did not cancel mid-term and that's why they charged me the full-month. I am unable to pay my other bills due to the fact that they took my money out of my account without my permission.

DirecTV Account # xxxx. This issue pertains to DirecTV unfairly forcing me to pay a monthly $10 fee for High Definition (HD) Access for my satellite service which should be free as part of their promotion. On 7/24/10, I decided to switch my Cox Communications cable provider to DirecTV because they were offering a promotion that included: (1) Free HD Access for Life, (2) the NFL Sunday Ticket package and (3) a reduced monthly charge for the first 5 months.

When I placed the initial order, I specifically asked for their Premier HD Service package which had all of these promotion. The associate I spoke with confirmed I was going to be eligible for all these promotions because I was subscribing to their service at the right time and because I had also agreed to enroll for their automatic payment schedule. As part of the agreement, I was going to be locked-in to a 2-year contract (which has a $20 per month early termination fee during the 24 month period).

However, DirecTV incorrectly sent me the wrong box -- they sent me a DirecTV Plus DVR Box instead of a DirecTV Plus HD DVR Box. A technician came to my place to install the service on 7/27/10 and never mentioned the box that I was getting. I assumed per the initial order instructions that it was the correct box. The confirmation they sent me also did not make it clear that the box I ordered needed to have "HD" in its description. Furthermore, their website does not have any information on their boxes and what makes them physically different. They are essentially indistinguishable.

The following day, I noticed that none of the HD channels were working and I called DirecTV to inform them of this. The associate I spoke with acknowledged that the order was processed incorrectly by them and scheduled for another technician to install the correct HD DVR box on 7/31/10 (just 4 days later). The technician confirmed it was the correct box and warned me to check my bill because DirecTV has a reputation for charging clients the wrong amounts which are typically higher fees. That same day, I checked my online bill and noticed I was charged a $10 HD Access fee. I called DirecTV and an associate told me they were going to submit an elevation request to research this issue and get the figure adjusted. I was informed that I was going to hear back from them within 10 to 14 days.

Instead, it took over 4 weeks to be notified that I was ineligible for the Free HD Access For Life promotion because I received a DirecTV Plus DVR Box instead of the DirecTV Plus HD DVR Box in my initial order. This was a mistake made by DirecTV yet they are blaming me for the order being done incorrectly. When I spoke with a supervisor by the name of Gerrald, I was told that they are unable to accommodate the request because it was up to me to inform them that the order was incorrect. I told this supervisor that I did call DirecTV to inform them it was the incorrect box as soon as I noticed the HD channels were not working.

The confirmation was also ambiguous in determining what the correct box should have been. In addition, DirecTV also incorrectly processed the elevation request by insinuating I was "upgrading" my service to the HD box instead of acknowledging that they had sent me the wrong box and needed to replace it with the right one. Per the elevation request, the supervisor implied that I upgraded my service instead of admitting that DirecTV screwed-up the initial order . The supervisor offered me a credit of $50 which I found unacceptable given I will still be paying more for the HD Access fee over the course of the 2 years. When I suggested whether they would grant me the option to cancel the subscription, I was told it would cost me $480.

I have a copy of the promotion they were offering in their website when I subscribed to their service and it clearly states that it was for the Premier package which included the NFL Sunday Ticket and the Free HD Access For Life. Now, because DirecTV processed the initial order incorrectly, I am now being coerced to pay $10 each month which will come out to $240 over the 2 year contract. They also locked-me in on a 2 year contract with a fee of $480 if I decided to cancel the service early, leaving me little choice. The supervisor was unwilling to accommodate my request. I would like to have the $10 monthly HD Access fee waived. Thank you for your time and consideration. I am being coerced to pay a monthly $10 fee for a service that is supposed to be free. This fee adds up to $120 per year or $240 for the 2-year contract.

After 3 years as a faithful paying customer of DTV, I closed service with DTV and was charged a $100 "Early Cancellation Fee". I learned later that anytime a customer makes any changes in their service such as switching to another DTV package, it constitutes another new contract according to DTV. They also claim that I was given a new receiver about a year ago which also constitutes a new contract. I never asked for a new device and never was I told that a new contract would be binding. I never signed anything indicating a new contract either.

Alex is a floor supervisor with DTV. He would not let me speak to his supervisor, not have his boss call me or give me his name. He also told me I could not meet with anyone in person to discus my bill. He offered me no other ways to resolve my complaint other than saying "you will be sent to a bill collection service if I did not pay the termination fee."

I feel this fee is nothing short of extortion by DTV and that no matter how long one has been a customer, there is a good chance one will be accessed a fee when terminating service. I feel this fee is grossly unfair and that DTV is taking advantage of their customers. I saw online that DTV has been sued and has many complaints against them for these fees. In today's hard times a $100 can be a lot to pay for an average person. I feel DTV should drop the charge or at least lessen it because I have been a paying customer for three years and shouldn't receive any early cancellation fee and I worry about it affecting my credit rating. Please help!

I paid for TV for a year as a gift for my father-in-law. But then he received a bill for $84.00. I was also supposed to get a gift card, I never received that. Now DirecTV will not turn it off with out charging a fee.

I called DirecTV to complain about my bill going up. I was told that based on the agreement, the 1st year was lower with the adjustments and credits per the terms of the agreement. Since I agreed to a year agreement, that was appropriate. As promised when I signed up originally, I asked for and received $23 reduction in monthly bill by requesting a reduction in service. So, I will get the "select package". I had to ask for it as it was not on the website. I should see the reduction on the next bill.

If I didn't think Direct TV was so corrupt, I'd almost laugh at what has happened to me in dealing with that company. The fraud that I am about to tell you is on tape with Direct TV's customer service department.

In January 2010 I was told that my account with Direct TV was delinquent and that I must pay for two prior months that they had not received payment for. This was a puzzle to me because all of my prior billing transactions were done automatically through one of my credit cards which were all valid at the time of this episode.

They had no answer but were very apologetic. They said that to make up for their error they would give me a premium package (Stars TV) for three months free. I accepted and enjoyed the premium channel until July of 2010 when I was charged the full monthly charge for the premium package.

I called Direct TV and asked why I was charged that amount. The customer service attendant told me that it was Direct TV's policy that if "I did not verbally cancel the free subscription at the end of the free term, Direct TV would continue the service at the undiscounted rate for that service". I was incensed and asked how I entered into a contract without my knowledge. I told them that at the end of my contract term with Direct TV, I would drop the service for a more reputable company. They told me they were sorry and offered the Stars TV package to me for six moths at a much reduced price. I said that would be OK with me; however, Direct TV stipulated that I had to pay the first month of extended service at the regular rate. I thought that this was a pretty good deal and accepted.

Well it is now the end of August 2010 and my special rate for Stars TV has not happened and in fact they have charged me for another month at the full rate. I called and told Direct TV to drop Stars immediately and that in February 2011 I would terminate my association with Direct TV.

The reason I am writing the Federal Communications Department is to identify an illegal practice that I believe is policy at Direct TV and which results in the bilking of thousands of customers out of millions of dollars.

I recently canceled my DirecTV service after a total of almost three years. It was an original 2-year agreement. I just signed onto the new AT&T U-Verse service. When I canceled DirecTV about a week ago (Aug 21, 2010), I was told I had to pay $160 cancellation fee. This was because I purchased a HD Control Box from Best Buy for $99. I thought that when I purchased the upgraded box it was mine. Any DirecTV told me because I purchased another piece of equipment I automatically renewed for another two years. No one ever told me that. When I signed up for the new AT&T service I assumed I fulfilled my 2 year obligation November of 2009. I am refusing to pay this cancellation charge of $160. All that was done was merely upgrade a control box from a standard control box to one of my TV's. I already had HD service in two other rooms.This is bad thing that DirecTV is doing to people that are canceling for what ever reasons.

My complaint is the probability that young children are being exposed to a TV documentary program showing extreme violence against women. Although DirecTV, which has shown this twice that I know of, has many good programs, there seems to be no regulation other than to offer a complicated way of blocking programs.

The film in question, shown in the afternoon, was made in Japan with Japanese speakers and included English translations. It was presented as a visit to a place of prostitution where the prostitutes were male and the customers were young women. In one scene, the 'host' stomped on a woman's crotch while she was yelling, "stop" several times. My special concern is that as a retired teacher of young children I know that they will copy whatever behavior they see.

This programing is extremely inappropriate. Some children do not have anyone to monitor their viewing and may consider whatever they see to be normal behavior. I cannot describe my disgust at the idea that people profit from showing this. It is a form of child abuse to expose children to this. Corporate child abuse.

I moved in 2/10 and closed a DirecTv account. I have a new account at my current address and have two cable boxes. I have had service up until 8/27/10, as I awoke to find my service disconnected. I am in school and have an instructional TV course, which I was unable to view. I called DirecTv and spoke with both a service representative and a supervisor, neither of which were helpful. I was told my account had been closed since 2/10 and I had a credit on my account. Contrary to this, I have had full service, everyday, and have been paying on this account.

I was told that they could not help me and that maybe someone in their install department could figure it out, as they had no answers. This is very poor business and highly inappropriate in the sense that I am the one on the phone at work (needing to see patients! ) for a mistake their company produced. I have been unable to view my TV course, aside from using work time to speak to folks that are unwilling to take responsibility for their company mistakes and make it right.

I had been trying to cancel my bill with DirecTV. I called several times. Eight during the morning and the people hung up or disconnect my calls when they were reviewing my account. Nobody gave a fax number, email address or any help to disconnect my service. I lost 3 hours of my job to try to do this and now I continue with the service.

I have been getting junk mail from direct TV for months. I am sick and tired of it! I have called DirecTV and asked to have my name removed from their mailing list. Each person I talk with transfers me to another dept or gives me another number to call which then transfers me to another dept. They refuse to remove my address from their mailing list. This is harassment! I don't have DirecTV. I have never had DirecTV and I will never get DirecTV. I want this stopped and/or information I need to take DirecTV to small claims court.

On August 1, 2010, I contacted DirecTV for their special cable service, which was installed on August 1st. I was very disappointed in their service and asked for a cancellation two days later. I was told that I was already in a 24-month contract and that I am going to incur cancellation fees in the amount of about $400. On August 17th, I received a bill for $417.43.

I returned all their equipment. I was never told of the cancellation fee when I was ordering service or that I would be in a binding 24-month contract which I could not change without cancellation fees. I need your help in this matter because this is going to ruin my credit, especially since I only had 2 days of service. On August 24, 2010, I noticed a unauthorized charge of $417.43 on my bank account. I have contacted my bank and filed a fraudulent charge on my account. Thank you.

I ordered service and it took the guy who came out almost 5 hours to install the DVR and regular receiver. He strung the white cord down from the roof and down the front of the apt. building so it stands out like a sore thumb. Today, my neighbor got service and they did the same thing; the white wire really stands out, I'm wondering how long it will take for the owner to complain, it makes the building look ghetto. And why does it take 5 hours to install cable?

After I realized that the view List of recorded movies in any room with a regular receiver advertised on TV was not working, I called back and was told I would need to buy an additional HD receiver for $199 and additional regular receiver for $99 and I would not be able to receive credit for the 2-month old receivers which I have paid for. So I should buy 4 receivers when I only need 2? And, they will gladly take back the old receivers and replace with the new ones, but won't give a credit for the old ones. I wasn't even offered the widely publicized view recorded shows in any room service when I initially called. Where's the customer service? Who is going to pay an additional $300 for receivers that they thought they had already? They are scam artists. I see bankruptcy in their future.

On 4/22/2010, my son Jesse and I made arrangements for the installation of DirecTV on his house. Jesse was arrested in the middle of May. On 6/10/2010, I phoned and spoke with Christina, explained that he was not going to be living at the house for two years starting September 2010 and wanted a disconnection. It was explained that only he could disconnect (which he can't--only can make collect calls). They continue to bill (we have offered the equipment back), and are threatening to put this against his credit which really doesn't matter. But there is no way he can pay this account now. The home is vacant and has been since mid-May. I understand the 2-year contract but things do happen that we do not expect. They were very uncooperative and not understanding of the situation that his father and I are in now.

On August 22, 2010 around 3:00 pm I turned my TV on and had no signal. So I called and talked to two different people and they said that I had my Direct T.V. turned off and I tried to explain to them that I did not and they just argued with me saying that it was me. And they would not turn my satellite back on until I paid a reconnect restore fee of $280.00 and I refused because I did not have my Satellite disconnected. Why would I have my satellite turned off when I just paid the bill on August 20, 2010 and I still have over a year of contract with them? What can we do about this? I want my satellite back but I should not have to pay the $280.00 for something that I did not do. It seems to me that they broke the contract not me. Since they broke the contract I should be able to go elsewhere now.

A little under a year ago I signed up for DirecTV. When I signed up, I noticed that the package I wanted included 2 stations based out of New York, the YES network and MSG, then Madison Garden Network. I promptly asked the individual on the phone, "f I sign up for this, I will 100% be able to watch the Yankees games, Rangers games and Knicks games on these channels, even though I live in Kansas City?" The answer was yes. So I signed up. I began to notice that I was not able to watch these games. Every time a game was on, an error message would pop up and say the channel was not purchased. That's not right. I am paying for those channels.

So I would call, and every individual would tell me, I should be able to watch those games. This went on for a good 8-10 months, often times with people telling me they would take my info and move it to a high level and have someone call me back. That never happened. Finally, last month I had called again about a similar issue, and finally someone said "You never could have watched those games. You live in Kansas City; you need to live in the greater tri-state area of NY, NJ, and CON." I explained my situation to the individual on the phone, and then he tried to upgrade me on one of their packages called MLB extra innings, that would give me every game for every team. I explained to him that I don't want that, I just want what I paid for, and what I was promised. He said I was out of luck, and thanks for calling.

So I decided to cancel my service, and switch to AT&T. When I go to call to cancel' I am told that I have to pay a $240 termination fee. I explained that I really don't feel that's fair since I was blatantly lied too. I was then told that my request to not pay the $240 was denied by Darris's supervisor. I really just feel that this is criminal. To lie to a consumer, and then charge them to cancel the service when they catch you in a lie is bogus!

I moved so I wanted to take my DirecTV service with me. I was very happy with my service and had been a customer for a few years. When they came to hook up my service in May of 2010, they had no line of sight to see the satellite because of all the trees at my home. So, I had to cancel my service and switch to cable. So I cancelled the next day and was told I would be due a refund but it would take 6 to 8 weeks to get it. So that was fine however in June they charged an old account I used to have on file for $67.19 which only had a balance of $4 in the account so they caused me to be overdrawn with bank fee's on top of that. I call and argued with about a dozen different people whom all said that I owed that amount but I made the point that if I am billed a month in advance how could I possibly be charged the following month for service after cancelling.

Eventually, someone agreed and looked into my account and found out I am due a credit of $208.95 because I wasn't cancelled out properly. So my bank account sat negative for the 8 weeks till I was supposed to get my refund. That date came and went and it has now been over 3 months since I have cancelled and I still don't have my refund. I just called and they told me it will be another 2 weeks till I get it. This is ridiculous. I paid my bill on time why can't I get a refund in a timely manner? If I took this long to pay them I would be in collections right now. How do they get away with it?

I cancelled my account with DirecTV after my two year commitment was fulfilled. They proceeded to charge me a $245.74 early termination fee, which I disputed to three different people on the phone, and on a recent statement sent to my home. They then proceeded to charge this amount on my credit card without my consent.

They claimed a commitment agreement was renewed by me when I ordered a new HD box, to replace one that I had which was not compatible with my HD TV. It clearly states on the DirecTV website that there is no charge or commitment to upgrade equipment that is no longer compatible with the new broadcasting upgrades.

On August 18th, 2010, I finally received my replacement receiver. After hours spent on the phone at the beginning of August trying to diagnose my problem, the solution was to send me a new access card. It took 10 days for the access card to arrive. Then I had to spend another hour on the phone to then find out that I needed a replacement receiver, which would take another week. I received the replacement receiver a couple of days ago finally. I spoke to customer service and got the new receiver activated.

Here is where my problem started. The customer service rep informed me that I had to dispose of the old receiver because it was broken. Wait what? This is leased equipment. In California, it is against the law to just throw something like this in the trash. It has to be taken to an e-waste recycling facility to be disposed of properly. Apparently, from DirecTV's point of view, once the equipment is "broken", it is no longer leased, but owned by the customer. Well, I requested that they send me a recovery package and/or a prepaid shipping label to send it back to them. It is their equipment, therefore their responsibility. I look at it like you have leased car under warranty and say the engine is shot. Instead of it being towed back to the dealership, the dealer delivers you a new car and tells you and refuses to take possession of the old car.

So, I ask for the manager. I end up speaking to Kyle, Employee # V1688, in Technical Support. He refuses to send me a prepaid shipping label so I can ship their equipment back to them. I have been a DirecTV customer for over 5 years, paying them $95 a month. That is $6000 + in revenue to them. The cost to ship this back to them would cost them a max of $15. It is totally irresponsible, inconsiderate, and insulting that I would be treated this way. I will either have to pay to have the broken DirecTV disposed of properly or will have to ship the receiver back to them on at my expense.

I canceled DirecTV effective 31 Oct 2009 as I was moving to a place that only allowed cable. I paid my final bill and that was that. On 11 Aug 2010, while checking my checking account, I could not understand what the $151.61 hold on my account was. I asked my bank. When they answered, I exploded! DirecTV did not cancel my account and they found my debit card info and they authorized themselves to charge my debit card $151.61! Furious does not come close to what I felt then and still feel. That is illegal! I did not have my DirecTV account set up for automatic payments, ever!

My bank canceled my debit card as soon as I spoke to them. Right now, I am out $151.61 which they illegally removed from my checking account. They said they will send me a check for the amount. My rent is due in a week and I sure hope I have enough to pay while I am waiting for that check.

About a week ago, I purchased a wireless adapter from DirecTV so I could use their Video on Demand service. They shipped out the product and I was never able to get it to work even after spending 3 hours with technical support. Their website states "Set-up is a breeze". I asked for a refund and to return item and they said that they don't allow that. I spoke to a supervisor who told me that their was nothing else that they could do and they refused any further help

On Aug 17,2010 I went on line to Direct Tv,I ordered 5 receivers with the whole house DVR. I was told they would check my credit to see if I qualify. They responded, "Congratulations! You qualify for one free receiver and only need to deposit $200 and your monthly bill will be $89.99 per month with a $5 credit each month from your deposit." I received an account number *** and an installation date of 08/18. The service man showed up with two standard receivers not 5 DVR receivers as promised. The work order was completely different than I ordered. This is clearly bait and switch. The recording of my order will clearly show My order and authorization to charge my credit card was completely different. The supervisor at DirecTV stated this was my order and that if I wanted the 5 receivers I would have to pay additional for them. After getting no resolution to this bait and switch, I sent the installer away.

I complained about unexplained fees and was given the run around. Finally, they were rude to me and made me feel like I was the stupid one! I tried to get answers for 50 minutes. They are billing me without any reasonable explanation of the charges on my statement.

I opened my account on or about July 3rd of 2008 had a 2-year contract. I paid on time every month until September 2009 and added a DVR player but was never told that this equipment added another 2-year contract to my account. They said I signed for it when installed and they follow up with verification by telephone. I did not get a copy of the paper work and I do not recall a conversation about a new 2-year contract. The phone call was to make sure I was satisfied with the service. I feel the new equipment and calls that are made to the house is DirecTV's way of re-contracting customers without really knowing that they are setting customers up for a new contract. This is why there are so many people out there stuck with an early contract fee and nowhere to go to get this adjusted. No one at DirecTV will fix this issue because they are making millions off of the consumer. This company is taking millions of dollars from consumers and there is no one to represent them. No other utility does this to the consumer. Electric, Gas, Water may request a deposit but never is there a contract with them for 1 or 2 years.

How do these companies get away with this? There are millions of people who paid for TV and cell phones. Where is the reasoning of making consumers buy into a contract? AT&T land phone doesn't have a contract yet the mobile does. I moved July 25th, my 2-year contract was up the beginning of July 2010 and I canceled around July 24th. I was told there would be an early cancellation fee of $212.50 of which I disagreed with. They sent me a bill for $212.50 a week ago but no box to put the equipment in to send back. So on Sunday August 15th, DirecTV calls to make a sale. However, I no longer live at this phone number (landline).

My mother answers and discusses my bill and at the same time Mom calls me on her cell phone so she can ask me questions and inform me what we are doing about my account. Mom had it all worked out with sales that she would open an account providing they cancel the charges against me. My Mom kept saying over and over to look for that bill on the computer and the sales person Joie kept saying there were no outstanding bills and that I was a loyal customer. Mom told her to look under cancellations. She insisted there were no charges and agrees that I shouldn't be charged anything extra. Mom asked for that in writing but they were quick to get her to billing after setting her up with what she thought would be a new account and a package for $29.99 over 200 channels with a lifetime no contract.

Mom asked her, "You mean, I can cancel a month from now or till the day I die and there's no contract?" She was told that was correct. She asked well if you can give me a package without a contract why are you charging my son an early cancellation fee. Right up to the point of transferring Mom to billing does Joie then tell her that she sees the charge for early cancellation which she comments it shouldn't be. So now billing gets on the line, they tell my Mom that she is taking over my account and Mom says wait a minute. I'm to have my own account providing you take the charges off my son's account. Billing says that's not what I understood and proceeds to tell her that they can't do that. I would still be liable for the early cancellation fee because of adding the DVR and that my mom would have a contract because all the packages have contracts. Now I call this deceptive practice with the sales department. They will tell you anything to get a consumer.

However when you get to billing that is quite different and had my Mom not questioned any of the above, she too would have been stuck with a 2-year contract, I will still have a $212.50 bill that should not be and now I'm being threatened that if I don't pay it, I'll be turned into a collection agency threaten my credit. On top of that, the person in billing told my Mom my bill is $260.00. So even that doesn't match the bill I got in the mail. Will they continue to keep sending me bills because they can? Mom then told them they could keep their business.

She wants this equipment picked up which in the computer they put to send out the box for this at her address. I told her it would be there 2 to 5 days and she has 7 days to get it back to them or there are additional charges to pay. Mom requested for them to take her phone number off the calling list which they said they would do. Could you please advise me of what I need to do? I just can't believe they can continue to get away with this kind of business. DirecTV is charging me an early cancellation fee of $212.50 along with equipment return fees if the receivers are not returned within seven days.

I have 3 DVRs, two I bought and one is leased. DirecTV used to bill me $5.00 each every month for my own DVRs and then credit my account $10 so I was not really paying a fee. In August 2010, I discovered a $10 fee for my DVRs. When I called I was told the DVRs were DirecTV. I asked why would I buy two receivers only to turn them over to DirecTV when I cancel my subscription? And if I am being charged $5.00 for each machine, then I would have asked for them when I originally set up the satellite system. This is theft of merchandise and theft of services.

After signing up for DirecTV for 24 months and being given a quote that included free NFL Ticket for this year and 5 months of movie channels with a guaranteed price for 12 months and getting everything installed, we get an email telling us that if we do not sign up for Direct Pay they will charge us $10 per month extra for the HD service. I called and had to explain it to 5 different people, 2 of whom were supervisors. I explained that we were never told that in order to get the price we had to sign up for Direct Pay directly out of our checking account.

We do not do any Direct Pay. We pay directly every month either on-line or with a check. I do not believe companies should be able to add charges after you are signed up. Our first billing that we received in the mail yesterday showed my quoted price and even stated "HD Access Free HD for life." To me this is fraud. I was told DirecTV was an awful company to get into, but I read through the contract, etc., and everything seemed okay. Of course, they wait until you have signed the 24-month contract before telling you of the additional fees if you don't do exactly what they want.

We discontinued our service after we moved and determined that we could not receive a satellite signal. DirecTV sent the boxes to return the receivers. I sent them back as soon as I received the boxes. DirecTV debited our debit card after their equipment was received. They are taking forever to refund us our money. I called several times and was told it would only take 72 hours for the reversal and found out that the time frame was only to our DirecTV account, which does us no good since we are no longer DirecTV customers. This is unacceptable.

On July 5, we called DirecTV to cancel my daughter's cable. She is a college student and would not be using the service for two months. DirecTV suggested we suspend it for two months and that they do this all of the time for college students. There would be a small fee. The service was to be taken off suspension on August 19. The TV was turned off that day and we did not receive any communication in any form from DirecTV. We thought all was well. On August 12, an unauthorized point of sale withdrawal in the amount of $771.17 was deducted from my checking account. Consequently, this caused me to overdraw my checking.

I called DirecTV and asked what was going on. They said that it was a mistake, and that they had notes that showed the account should have been suspended. Instead they canceled it and charged us an early termination fee, equipment fees and various other fees. They admitted it was their mistake. I told them I wanted the money refunded immediately. They told me it would take 30 to 40 days to receive a refund. In the meantime, I have been charged $37.58 in overdraft fees, had to get a loan to cover the $771.17, have no access to any money and cannot pay my bills.

I have been researching other complaints and there are 693 similar complaints about DirecTV doing the same thing to other people on one website alone. They are using other people's money for 30 to 60 days unlawfully. This has put me in a terrible financial bind. I do not have $770 spare dollars laying around for someone to steal from me. I will be contacting the Idaho, Colorado, and US Attorney Generals to alert them to this unlawful and deceptive business practice. I find it suspicious that they decided to cancel her service 7 days before her suspension was supposed to be removed. It is also suspicious that they did this right before the law changed to prevent overdrafts from debit card usage. I want my money back, my overdraft and loan fees paid for by DirecTV.

I called DirecTV after watching a commercial on television at a relative's house. The sales rep explained everything to me (free shipping and handling, one month's payment installation included at a complete sum and to contact installation after receiving equip, etc.). I called installation after receiving the equipment. That's when my problem started with the installation department. They then attached other unknown fees to the full amount I had paid already and did not know anything about.

I then canceled my order, asking that my payment be returned in full back to the account. They refused to do so, adding a now 70 dollar shipping and handling charges onto my refund. I don't think I should be liable for payment of free shipping and handling, when it was free of charge the first time. I attempt to send all unpacked equipment I received back, which was never opened back to sender. I am requesting my funds be returned in full back to my account without further charges. This company is refusing to return all funds back to my account. They continue to make notice of an account on me after I discontinued their services prior to it ever being installed.

All I got were boxes of equipment and never any services or installation, due to the expensive attached fee requested by installation. Yet, this company refuses to return all funds back into my account. My reason for not wanting their services was the fact that they attached other fees and charges to my installation. I thought my first full payment included installation, all services, and the first month's payment for services. I call, and I am getting phones hang up on me, when I demand they send all my funds back to my account. I am holding on to their equipment till all funds (every dime of it) are returned to the account. I have no television services for over a week going into a month, due to this act of attaching other fees that were not mentioned prior to my ordering DirecTV. I just moved into this location, and depend on my television for updated current events and weather.

As before, as in the title of this complaint, I briefly mentioned it without giving specifics in conjunction with a complaint I filed with commission junction.

I ordered a dish and service from DirecTV through an affiliate link I had obtained from Commission Junction (cj.com), as a publisher. DirecTV offered reduced rates as a way to lure you into a contract of one year at that reduced rate that would automatically increase to the full normal monthly rate after the one year has expired.

In the case of the offer I signed up for via the internet through their site, it was 180 channels with 3-month free premium channels that would expire after three months that, if you wanted to keep, would have to pay extra for above and beyond the special introductory offer. That was supposed to honored by them for a period of a year, with no increase of the monthly rate back to the normal monthly rate, until a year later, after your special introductory discounted rate expired.

By the way, before going into the details, I will give you a link to the complaint I filed about CJ.Com with you so you can get the info on that as a lead in to the aforementioned which I felt inclined to expound upon since these greedy big companies don't have a clue as to how some of the people they hire are either left out of the loop, incompetent at their job or just don't give a ** about resolving legitimate complaints from consumers.

Here is that link: **

In fact, these companies seem to ignore complaints like these and assume the company and the employees that work for them, as well as themselves, are infallible from making any mistakes or errors in either honoring of the service promotions they sponsor and what is to be included in their special offers as by the advertising campaigns they run along with the special discounted rates or that they are not supposed to expire until after the end of the introductory special offer time period (usually a year) they used to lure you into a contract with.

First of all, at the time, DirecTV was offering all new customers $50 cash back to you and $50 cash discount to anyone you could refer to DirecTV that ordered the service and became a new customer.

They were also at the time offering the entire $100 to any publisher that joined Commission Junction (cj.com) and obtained a publisher account through CJ and afterwards, applied to DirecTV through their polisher account "back office" once logged into their cj.com account as a publisher. If DirecTV viewed your website and approved you as a publisher after you previously agreed to the terms and conditions of contract they, (DirecTV) offered, at the time of your application to them for affiliation, through CJ.Com as third party, to be approved by them (DirecTV) for an affiliation, would be granted access to text ads and banner ads provided by them (DirecTV) to CJ (Commission Junction) who in turn provided them to you, the publisher, only after having been approved by their client (DirecTV) by giving you access to the text or banner link codes so as to paste the links of your choice from the ones offered into your html code of your website as Html or java script.

I put up the DirecTV link on my website and clicked it which took me to DirecTV's website. I decided on a plan, filled out all the forms, even selected a day to have it installed from the days listed available for my area. When I proceeded to the shopping cart to finalize the purchase, DirecTV was asking for my Social Security number so as by their explanation, could check my credit at the credit bureau prior to accepting my debit card payment information, i.e. they had a link that said, "Why are we asking for your SS #." When I clicked it, they stated they needed it to check my credit and, that if you declined to provide it, that you would be required to pay a up front $200 deposit to be added to your shopping cart along with the first months lease payment of their satellite service. Since I wanted the service and did not want to give out my Social Security Number, I agreed to paying the $200 deposit since I do not give my SS# out to anyone that has no right to be asking for it, especially over the internet, and besides, they had no right to be asking for it.

The special they were offering at the time was 180 channels for $34.95 a month, normally something like 44.95 per month. Also, there was to be no charge for the equipment and you were to be given free installation. In addition, they were going to give you a 7-inch portable DVD player when you sent in a coupon you were suppose to receive in the mail.

The special was to include some free premium channels for the first three months. Also, to make the deal sweeter, they were offering an additional $100 cash back rebate that could be applied either as a discount on the purchase of a new DVD player should you opt to buy one from them; or, you could accept the $100 cash back as an additional $10 off each months payment of $34.95 for the first 10 months of the minimum 12 month obligated contract which would put the payments for the first 10 months at $24.95 then the last two payments of the year at $34.95 and, after 12 months, they would jump up to the normal monthly rate of $44.95 a month.

I opted for the additional $100 cash back so that the first 10 months payments would only be $24.95 instead of purchasing a DVD player. there was no charge for the dish or the receiver or the installation as they said.

Before they even came to install the dish and service a week after I had ordered it online and paid for the first months rental and $200 deposit, since I did not agree to give out my SS# over the internet to them, I logged into my commission junction to see if the $100 commission had posted and to check out some of DirecTV's other banner ads to choose from that would go better on my site then the first one I had placed on my site in which I had ordered the dish.

That is when I found that the commission had not posted and, DirecTV was no longer in my list of affiliates so as to select a different banner. I immediately contacted commission junction as to why, they had no answer. They said that I could re-apply to DirecTV for affiliation despite the link DirecTV gave me through commission junction initially was still functional and up on my site from which I had ordered through. I asked them I f would be paid my commission or should I cancel the order and reorder after I reapply and get a new link that would then be in CJ's system for tracking. They said that if they approve me again, there should be no problem and that they should pay me.

I re-applied and was instantly approved. I selected a new banner to replace the banner DirecTV gave me initially that was better both size wise and as far as color contrast for the location in which I placed it on my site in my directory under satellite TV.

The dish was installed on schedule as initially ordered and it had been a week with no reply as to why the commission had still not posted. As by contract with DirecTV, commissions will posted will be paid 30 days after dish is installed. As by CJ commissions and transactions earned will post and be pending for payment until a $50 minimum is reached in total commissions earned before check is sent.

I submitted a complaint in writing to CJ because the $100 commission was not being posted and they got back to me and said that they had contacted DirecTV on my behalf and argued for them to pay me the commission as by contract. They said that DirecTV argued that it was my fault I did not read the fine print and that they were not going to pay me. I was extremely angry because of all the work I put into my site placing over 500 affiliate links with other companies besides DirecTV and, I wanted to take the link down as I did not want them to get any more sales from me if they were not going to pay me. But I realized that I needed the link up as proof I had the affiliation with them and that I had ordered from the link, and that I had a commission rightfully due me.

Therefore, I contacted DirecTV and no mater what number I called, nobody knew a thing about the $100 commission offer through CJ.com nor could they provide you with a number to who was in charge of their affiliation with CJ.com as a client. They did, however, know about the $50 to you for every new customer you got them as a customer of them by simply referring a friend to a phone number to call and order the dish and providing the one at the other end the account number of their friend who referred them which in turn, they themselves were to get a $50 discount or $50 off their order.

It was before the end of the first month in which I had prepaid the rent of the service and the dish along with the $200 up front deposit which by the way, they would not of charged me that $200 had I given them my social security number at the time I initially ordered the dish online through my commission link so that they, as they claim, could verify my credit before accepting my credit or debit card payment in the ordering of the service and free installation, in which I decided to tell them that they will either pay me the $100 commission owed me or they could come pick up their equipment and cancel the service. Their attitude was not to resolve the complaint or escalate the complaint up the chain of command for a resolution, but was rather a rhetorical, "You want us to cancel the service, fine, I can cancel it today and since tomorrow is the beginning of the next month billing cycle, you won't be billed for next months rental." I said fine, "You can take your dish and ** and I will take your link down."

They deactivated the receiver and I got a letter with a bill for the next months service I never received along with an additional bill of $270 called an early cancellation fee along with a threat of charging me an additional $300 if I did not return the receiver with no mention about returning my $200 deposit.

By the way, Their intent was to only give me my $200 back in $5 a month increments as long as I kept the service. Thus instead of my first 10 months payments being 24.99 a month, they were to be 19.99, i.e. 24.99-5.00 equals $19.99/month.

When I called them to argue that I did not break my agreement with them, they broke their written contract agreement with me on the other contract I had with them in which they were to pay me the $100 commission by paying it to CJ.com who was to in turn, pay me and, that if they did not give me my $200 back they made me pay for not giving them my Social Security # that I would file a complaint and that why would I agree to pay them a $275 early cancellation fee for eleven months of no service due to it being canceled by them when they are sitting on $200 of my money I paid as a deposit which they had no intention of giving back, telling me that I forfeited that by choice when I threatened to have the service canceled as a barging chip to try and get them to pay me my $100 they owed me. The way I saw it then was that they owed me my $200 deposit back along with an additional $100 commission and that I had paid them for the one month I had the service before they chose to cut off the service after I had ordered it and prepaid along with the first month service I only received rather then paying me the $100 commission I had coming.

I argued over the phone that before I would pay them a $275 early cancellation fee and get nothing in return when they had no intention of giving me my $200 deposit back or the $100 commission and still charge me $275 (the equivalent of paying for an additional 11 months rental but not providing a service for it ... that is, for 11 more months of no service, i.e. time remaining on the one year obligation, that I would demand they re-activate the service so I could receive a service I was expected to be paying for whether they felt they should get paid for it without providing it or not.

I had no intention of letting them ** and I returned the receiver as by their threat of charging me an additional $300 since my intent was to follow through with my threat to cancel the service unless they pay me the $100 Commission rightfully owed me as by the terms and conditions of the other contract they had entered into with me through CJ.com. And since it was obvious that it was going to take some time, and that I did not have to be accused of not retuning the receiver or face an additional $300 loss, I sent the receiver back.

It was obvious that these jerks were not going to resolve this issue and were content in not having any intent in refunding me my $200 or paying me $100 commission and restoring the service as by the terms of the initial original contract I entered into in the ordering of the service from them via the internet, that I had no choice but to absorb my losses and for me that would only be the $100 commission they refused to pay me if I had them re-activate the service and bring the receiver back that I had returned or, I was going to lose the $200 deposit I paid them which they told me they were not going to give back and that I forfeited the $200 as I had canceled before the one year contract I entered with them despite the fact that it was them that chose to cancel my account then provide service and pay me my $100 commission due which of coarse, they were not going to count the $200 deposit I paid in advance as going toward the $275 early cancellation fee they were going to charge me for telling them to **. In essence, their intent was to keep the $200 and charge me an additional $275 or $475 for early cancellation for not keeping the service for a year which would of only cost me $24.99 a month for 12 months had I not insisted on getting paid my commission less the first month I had paid for and less the $200 deposit I paid up front.

Meaning, I essentially had already paid them in advance for 9 months of service in which they at that time had only provided one month and then cut off the service expecting me to pay them more for not providing the service then if they were to provide the service.

I finally got through to someone that was able to bring up my account at DirecTV and understand what my grievance was. I provided them with a link to my website which still had their banner to their DirecTV website from which I had ordered that had the package details of what I was to receive and I gave them the link to CJ.com to and told them why should I keep your banner up on my web site and promote your business and send potential customers your way that may order a dish if you are not going to hold to your agreement and in return, pay me my rightful commission. Why should I trust you will pay me a commission when the only way to really verify is to order from the link myself to see if you pay on that sale as you supposedly would on any other sale acquired through that link?

It gets better, my complaint that is. They apologized for the one who rather than tried to resolve the commission issue obliged my recourse of what I would do if they didn't and deactivated the receiver to stop the service for which I had paid an up front $200 deposit.

They gave me a phone number to call to contact the ones in charge of the paying of commissions and said they would send a guy out to bring back the box I returned and reactivate the service for no charge even though they normally charge something like $75 to re-establish the service and return the receiver once service is canceled.

They sent a different guy who brought a new box (receiver) and when he used his cell phone to call to have them activate it, the party at the other end asked him to ask me what plan I had. I said the same one I had before, the 180 channels.

When I got the first bill for the second month of service since it had been disconnected after only having received one month of service, the bill was for more than $65.99 per month instead of the 19.99 it should of been given the 24.99 - 5.00 each month credit back from the $200 deposit I first paid, as was the way it initially was set up plus, there was a $75 re-connect fee which they said they were not going to charge and yes, I was ** because now I had to call them again and complain and try to explain all this bullshit all over again to some other new person who answers the phone, i.e., every time you call the DirecTV toll free line you get someone different and have to explain it all over again in order for them to correct the problem with the bill.

They put me on hold and did some checking and got back and said "No, that's right you are getting the 180 channels and that is the charge for the premium channels." I told them that the premium were to be free for the first three months and that this was the second month furthermore, I told them about the deposit I paid and the plan and that if you bring up my account you can see that the monthly payment on the first bill for the first month and that for the first year it is only to be $24.99 for the first 10 months less $5 each month deposit since the plan of 45.99 per month was the rate for 180 channels normally but because I ordered during the special they were running, I was to get that for 35.99 less $10 a month for the first 10 months, the $100 cash back.

That is, not the $100 commission by the way, that was never paid me either by the way, that is the commission, nor did I get any of my the remaining $170 back of the $200 after the 2nd cancellation because they screwed up my account a 3rd time in which I shall explain after this screw up in which I told them they will get their box back when I get my deposit back and my commission and you correct you if-ups and get my bill back to what it is suppose to be, $19.99 a month and, if you don't I will take the dish and smash the ** and see your ** in court if you defame my character and damage my credit with a false report by falsely accusing me of owing you money for a service you failed to provide while you slammed me into a higher monthly rate than I had entered into and then refused to correct your mistakes and insisted on over billing me again after I finally got this problem resolved but not the next one I had with them which I had to call about at which time they talked on all the previous resolutions and said who ever credited your account last time did so in error and you actually owe us more then the bill your complaining about and would not acknowledge my original introductory contract at $24.99 per month and said that was a mistake.

I had to go through a lot of mental anguish in getting this resolved by calling several times and having go get out the paperwork I printed out when I ordered the service over the internet that listed what I was to get and how much it was to coast. That was, to summarize, 180 channels free premium for three months normally 44.99 for 34.99 plus a $100 cash back given as an additional $10 off on the first 10 months into the 12 month contracted special locked in rate with a minimum one year commitment. Thus, the first 10 months would be $24.99 which for me, because I refused to give my Social Security number out over the internet as requested with the explanation it was needed to check my credit.

The $24.99 was reduced to $19.99 because I had to pay a $200 up front deposit for not giving out my Social Security for them to trust in me to be good for the money as a condition for free installation and no equipment to buy. It was after I had ordered the service that they informed me as to how they intended to give me back my $200 deposit. It was to be given back to me in $5 increments provided I pay my bill on time and would show up as a $5 monthly discount or reduction on each $24.99 monthly payment reducing them to $19.99 for the first 10 months then the last 2 months of the 12 would be $24.99 then the thirteenth month should I choose to keep the service would go back to the normal rate of $44.99 per month.

Well, when I had to complain and straighten all this out after they apologized and brought back the receiver and re-activated it, as they said they were not going to charge me the $75 reconnect but then did on the next bill along with attempting to billing me $64.99 a month, i.e. the normal $44.99 plus $20 for the premium I did not order that was supposed to be free for 3 months and then auto cancel and if you wanted it put back on would have to call and order and agree to the additional charge that would be added to the locked in special rate I was supposed to get which I had no intent of ordering after the three months had expired as I knew that to be a gimmick to get you to pay more besides, I was to get the special rate for the first year.

They fixed the bill and said they would give me two more months of free premium since I had only received 1 month so far and that after that, if I wanted to keep them, I would have to order them after it expired.

Well here is what happened, when I got the 4th month bill in advance, my bill shot up and they were going to bill be for the premium channels I did not order. I called to complain and this time I got a real bitch that was rude to me and put me on hold, came back and said I owed even more because who ever corrected my bill before, did so by mistake and should not of and that I know owe the $5 reconnect fee and owe from day one for the premium channels which by the way were suppose to be free and this was the 4th or fifth month in which I was complaining and they were going to charge me the full rate going back retroactive and told me I now owed $200 more dollars in addition to my current bill that was in error.

They had it all ** and were not going to correct it. I exploded, told them to go to hell and take their dish and ** and that the ** only worked half the time and always went out when it rained and that due to the trees and how it was mounted on the roof did not provide a good path. The thing fell off the roof 6 months later due to it not being properly fastened to the roof. When it hit the ground, it broke. I finished the job of breaking it in to sufficient pieces and **.

They to this day are still harassing me via collection agencies attempting to get me to pay for over charging me an amount I do not rightfully owe and, never gave me back the remainder of my deposit ($180 of the $200 ) in which I only got back 4 x $5 or $20 for the 4 credits payments I made while I had the service before they unaccredited all the credits I had coming and jacked up my monthly rate far above the original agreement and insisted on disregarding my original plan that I had ordered or the special rate I was to get.

Since I do not throw out any receipts and printed all the transaction online and have all the original paper work, I can prove all of this and could sue them for defamation of character and attempting to damage my credit by insisting I owe them money I do not rightfully owe. In fact, I explained all of this to the first collection agency they turned it over to and they sent it back to DirecTV. Then DirecTV turned it to another collection agency and they harassed me and said I had to put all this BS in writing rather then explain it over the phone. I told them I was not going to the effort and they could ** and not to call me again.

They turned it over to another collection agency which kept calling and leaving messages on my answering phone. I finally called them and explained it to them and they said I had a legitimate complaint and said they will not be calling me anymore and are closing the file and will be sending it back to DirecTV. Funny thing is DirecTV agreed to lower their claim to the amount of my deposit, but they are not considering my deposit payment. I paid them for 9 months service and got only 4. They were not willing to correct billing mistakes on their part for overcharging me for premium channels I did not order.

My apts are equipped with DirecTV cable so as called for DirecTV for service and rep told me that I have HD TV so I will get HD TV for service so I placed order for HD-DVR. And on 17th July, DirecTV technician came installed the equipment then I realized that's not HD but standard so technician told me, "Don't worry if you call DirecTV then they will send freely one for you even I don't have any more boxes and this delays service like that convinced." Due to kid was afraid not have TV for 2 weeks so I accepted to call the service on 3rd day, then rep. told me he can send one but he is going to charge service fee of $10 for this then I said I got offer HD free for life then told me I am already customer, so I am not eligible and only new customers are eligible.

And I try to cancel the service but rep. told me there is termination fee so $480 is going to charge for cancellation. From there onwards until today I got horrible customer service whenever I call. Several times, I talked to their supervisors. One time I did talk to Jerry and agreed if I enroll in credit card payments then they will remove HD charges so as did call back again. This time another supervisor came. He not aware of Jerry as supervisor and said again I am not eligible and I wonder thinking how my 24 contracts will end this kind of situation even one month of service not yet completes.

Our family was DirecTV subscribers for several years. When we decided to move from our home, we decided to cancel our service because we would not be using them at our new home. When I cancelled, they automatically debited several hundred dollars from my checking account with any kind of notification that they were going to do so. They said that the amount that they were debiting was my remaining balance of what I owed: termination fee and the full cost of the receiver that I purchased myself at Best Buy. I tried to fight it, but no luck. I reported them to the BBB. My complaint is on file. I did eventually get my money back for the receiver only after I mailed the receiver back to them.

I wish I had come to this site this morning. Just dodged getting scammed by DirecTV. I signed up for DirecTV installation by phone. The guy seemed nice enough and went over the costs with me. I get a confirmation email that shows twice the monthly cost that he'd told me. I called back and I'm told that the lower price is only for 12 months of the 24 months required contract. I cancelled the service but will have to wait 8 to 10 days for the refund of my $25 deposit. Reading the accounts on this site make me fear that DirecTV will be randomly charging me fees for what, I don't know. Thanks for this website.

I own a 14 unit apt. building. A new tenant had DirectTV installed without my knowledge or permission. I contacted Direct TV and was emailed back the following: "It is the customer reasonability to confirm that the installation they have requested does not violate the terms of their leasing agreement." How can DirecTV deface my property by putting holes in my roof without my permission. I feel this is wrong, wrong, wrong. Please tell me which agency can help me. When the tenant moves, I will have to repair the damage. I do not want even move people messing with my roof.

DirecTV advertises on TV that their system includes local channels. These ads have run on several occasions over the past seven months. In these TV adds, a lady states very forcefully that you should not believe your cable company, DirecTV definitely includes your local channels. Having been a customer of DirecTV for years in Savannah and loving their system, I called about accepting the AT&T/DirecTV pricing bundle. Having been advised that they did not have the local channels yet, but that they would have them by the end of the next month (February), I agreed to go ahead. When a local gentleman on a subsequent phone call from DirecTV regarding installation asked me if I wanted to wait until they had local channels, I said no because I had been led to believe that they would have them in a matter of weeks. The system was installed.

In February, I saw DirecTV's ad on television, which reminded me that I could go ahead and cancel my cable and switch to DirecTV. The man who answered at DirecTV said the ad was wrong and that they did not have local channels. For the first time, I heard that they had no plans to add local channels for the Montgomery market. In a followup call to DirecTV, a lady there asked me if I would settle for the networks on New York stations, not as good as local, but acceptable. She clearly cautioned that this normally took about 45 days to get the approvals. I specifically asked if permission were routinely approved and she clearly said yes. After another 45 days of waiting, a postcard arrived indicating that all local channels (except PBS) had refused to approve the request.

Now, today (July 16,2008), DirecTV ran a full-page color ad in the Montgomery Advertiser (our local newspaper) claiming that they offer "over 200 channels, including local channels. "The huge headline, with letters an inch and a quarter high, states that you should Hurry--Last Chance, states this is "including local channels, and that their 'Offer ends today, 7/16!'" At least, in this printed ad, there is a very small indicator that there is a footnote. Unlike their TV ads, the footnote reads that "eligibility for local channels based on service address." But those words are squeezed into 10 lines of footnotes that consume just inch. That means a dozen lines of copy per inch, something most people will not notice or be able to read without a magnifying glass, especially given the rough letters of ink on newsprint. Anyone reading the huge headline and the statement that local channels are included would almost certainly overlook this ultra-fine print.

I have a 2 year contract with DirecTV and they have been charging me $109.91 per month plus an upfront charge for an extra large hard drive on the DVR. I want my money back, I expect you to require them to publish a correction, and I hope you will fine them a noticeable amount of money. A cease and desist order is not adequate.

I attempted to call to see why I was being charged for and to cancel Showtime, a channel I never requested but was free. I never was told I'd have to pay for it after the initial three months. I was cut off and transferred several times. Representatives were unprofessional and could not answer questions. In addition, the service is unreliable, the rebate did not work as promised, and there are very few channels as compared to what was advertised. Service is very poor and the company is unprofessional.

I received a form letter stating I'd be charged $400 for cancelling the contract. My contention is that they did not fulfill their part of the contract. In any event, they are not a reliable or well-functioning company and their advertising is false.

I have been a customer of DirecTV for 5 years. Recently I ordered an Upgrade to a DVR Receiver. I moved and decided to cancel Direct TV because having a satellite in my house was going to be very difficult. When I called to cancel they said I was going to pay an early termination fee of $200. I asked why, since I had been a customer for 5 years, and they said that when I did the Upgrade they told me my contract was going to be renewed for another 24 months. I know they never told me anything because otherwise I would not had gotten the DVR. I need advice. I wasn't expecting this extra unnecessary bill. This is really going to hurt my projected budget.

Lightning strike, knocked out satellite reception. Now DirecTV wants me to pay a maintenance fee for repairs to their equipment. I've had other issues with them and I just want to be done with this company.

I bought a HD DVR box and over two years ago. I recently canceled my service with DirecTV and they said I had to return two boxes. They sent me ID numbers of the boxes. Well one of the boxes was unit that I bought at Best Buy. When I purchased this item it's over two years ago. I was never told that it was a lease. So basically I spent $200 on unit but yet they keep charging me for this box. I could not figure out my bill. I think this is fraud and someone needs to look into how can DirecTV do this and not tell the consumer that basically you bought a box but yet you are still getting charged for it as rental. After I cancelled my account they are still charging my account with my authorization this is fraud too. Would someone please look into this and resolve this matter. I will never get DirecTV again.

DirecTV Incorporated has taken $1041.00 out of my bank on 08/06/2010 without my consent or knowledge. We have had DirecTV service since 09/09/2009. I was not under the knowledge that I was signing for a one to two year contract agreement with them at the time they came out to install our services. I fell two months behind on payment and they chose to disconnect my services, even when I tried to make payment in full to them. DirecTV sent boxes out to me through the UPS and I boxed all the equipment up and shipped it back to them. I kept all copies of receipts for my purposes. And they are stating that they have not received the equipment.

DirecTV is charging me for $336.00 for two months payment (which I owe). But they are also charging me for an early disconnection fee of $280.00, plus for all the equipment that I already sent back, which came to a total of $1041.84. DirecTV sent me out payments saying that I owed $336.00 then sent me out another statement saying that I owed $611.84 on 08/04/2010. I have not received a statement saying that I owed them $1041.84. My banking account has gone $600.00 dollars in the negative as of today on 08/09/10. And it is accumulating more fees due to bills that I have already mailed out, but has not come through my bank yet.

It caused me the stress of not knowing if I'm going to be arrested for writing checks when not having the money in the bank. This incident incurred late fees on all the bills that I wrote out that will come back to the bank for insufficient funds. And finally, it will cost me all the money ($2001.00) that I have to pay out of pocket to put back into my bank to pay the businesses back for something that DirecTV has taken from me.

DirecTV Contract Dispute ** ref#**. On April 16, 2007, I entered into a written contract with DirecTV, account # **, order # **stating under the terms and conditions that "Offer requires you to purchase 12 consecutive months (24 consecutive months for advanced equipment) of any Total Choice or direcTV programming package. "On December 29, 2007, I called DirecTV and related that my service was for two (2) television sets and one DVR recorder. This enabled me to watch any separate television program on each set, but I could only record or watch one recorded program at a time because I had one DVR recorder. They related that I could purchase with my own funds the same model R15 DVR recorder at Best Buy and I could view and record separately from both television sets. I asked at the time if this would change our contract agreement and was verbally told no because it was not an upgrade and I was purchasing it myself, so my contract agreement was still 12 months.

On 23 August 2008, after fulfilling my 12 month contract agreement and having DirecTV for 18 consecutive months, I cancelled service because I wanted to upgrade to High Density and DirecTV informed me that not only would they charge me for the installation and equipment, but that I would have to sign for another 24 months of additional continuous service. I declined and cancelled my original contract of April 16, 2007 with DirecTV at that time. They told me I had to send back both DVR recorders, even the one I purchased myself, because it was considered leased equipment. I did and they also informed me that I would be charged an additional 6 months of service for cancelling early and violating the 24 month contract agreement.

When I informed them that I had a 12 month agreement, they said that by "upgrading" with another DVR, this changed our original contract from 12 to 24 months. I objected and told them I never agreed to this or signed anything stating that our contract had changed. None the less, they attempted to bill me unauthorized through my credit card, which I contested and won. On August 5, 2010, I was informed that on February 2, 2010, under the Fair Credit Reporting Act, that Allied Interstate #282854798, P.O. Box 36xxxx, Columbus, OH 43236, had filed an adverse credit account report against my credit history.

On August 5, 2010, I called DirecTV and complained again asking them to mediate and reverse this decision because of their fraudulent claim and subsequent untrue credit complaint. I spoke to a management supervisor, Yvonne, who stated that their decision was final and they would not change it. I submit that I never verbally was told or signed any agreement contract stating that my terms and conditions with DirecTV had changed from the original contract signed on 16 April 2007 for 12 month to 24 month of service. I further claim that DirecTV fraudulently represented themselves by claiming I agreed whether verbally or in writing to change our contract agreement from 12 to 24 month of service, because they state that by purchasing the same model R15 DVR, this was an "upgrade" in service.

I submit that I fulfilled my 12 month contract agreement and if they can submit anything stating otherwise, I would gladly pay their violation fee for cancelling under the 24 month agreement that they fraudulently claim I owe them. #1. tried to credit my credit card unauthorized which I contested and won #2. Had a collection agency harass me by mail and phone for a year. 3. Submitted an adverse credit account report on my credit history.

I signed up for DirecTV service on 7-28-2010. A down payment was made and processed on 7-28-2010. Under this service agreement, there is a 2 yr. contract commitment that incorporates a $175.00 penalty fee if you break the contract within a 2 yr. period. I discontinued my other TV companies service 8-3-2010. DirecTV was scheduled to install services 8-3-2010. They did not show up or call to reschedule. I called DirecTV to reschedule on 8-5-2010. Again, DirecTV never showed up or call to reschedule. All this time, DirecTV is advising me that there is a shortage of equipment, namely, satellite dishes.+

On 8-5-2010, DirecTV tells me the administrative/installation office will call me to reschedule. No phone call received. On 8-6-2010,12:00 PM, I call them again. They said my phone was not working. I told them that my phone service is working fine and I received no calls from DirecTV to date. We verified my correct/same phone number. At 12 PM, DirecTV said the installation office will call me back in 15 minutes. By 4 PM, I still did not get a call. To this date, 8-7-2010, 12:43 AM, I have received no rescheduling date from DirecTV. I have been using up my limited minutes plan on my cell phone with all the numerous calls made to DirecTV with no resolution to date.

Also, I've had no TV service for a week now and it is still unknown when the service will be installed. I am afraid to go elsewhere for fear that they will hold me to the $175 penalty fee for rescinding services before the 2 yr. contract. I am retired due to disabilities and due to failing eyesight find it difficult to read. I am home all day, depressed about this whole situation. My favorite pastime is watching the "BoobTube". I am at my wit's end.

I have lost minutes on my cell phone limited calling plan and now have to pay more for extra minutes. I may have to pay $175.00 to go elsewhere and cancel DirecTV because they promised services they could not provide. It may cost me more in TV service plans elsewhere. I am on a set income each month and can't afford another down payment fee with another company at this time. I had to discontinue Charter Cable due to the bundle/promotional plan ending.

I attempted to coordinate my new internet, phone and TV services for a discount plan with other companies. Charter is charging me an extra $60.00 to extend it's services to 8-6-2010. I had to stop Charter services to install the new phone and internet. The one-line, Charter cable line was used for all the TV, Internet, and phone. I had committed to the new service companies on 7-28-2010 who have there own penalty fees if you rescind before their contracts if I reconnect with Charter Cable. I really don't know how much all these problems are going to end up costing in the long run.

Just received a bill due by 8/19/10. Seems to have an added "NFL Sunday Ticket" on it for $49.99. I am the only person of three who would have ordered it and I did not order it. The other two people did not order it either. I am instructing the wife to pay $78.43. Please remove the "NFL Sunday Ticket". I look forward to hearing your answer. Otherwise we are happy with the service. Thanks.

Transferred TV to new house not done by company. Still on at old address. Told not paying cancel. Told would be 250.00 if not paid would take off my credit card anyway. Told not authorized. Chad said would anyway would not give last name but number 411762. Then gave false number for corporate ended up in El Segundo California at another office. Called back 800 number, 45 minute wait with Chris trying to find Chad who was no longer available employee no 4117672 and Cherry appeared who said Chad in another department. Still no Chad. Employee training. No charge to customer for employee error and deliberate lies. No use of customer credit card at employee discretion.

On August 5th, 2010, I spoke with a representative above about false consumer advertisement about free DirecTV services for 5 months for signing up for premium package. As an existing consumer and customer, I was told by Justin that I would get the NFL package for free. When I explained to the supervisor, Debra, that the call was disconnected, she refused to honor the offer. That's discrimination.

I moved 14 months ago and placed my DirecTV account on hold at that time, thinking I might reconnect at the new address. This was to be for a period of 6 months. After six months, I sent an email to DirecTV telling them I had moved and requesting them to cancel my account. They claim they sent a "direct reply" email to my account, informing me of the hoops I apparently had to jump through to cancel it. My email in writing was apparently insufficient. I never received the email. Several months later, I noticed they were charging me monthly for service. I called and again asked that they cancel my account.

Due to a disability and severe health problems, I have not managed my bank statements closely the past number of months. I realized again they were still charging me a monthly fee of $76, which now totaled $548 that they have milked me for. I have had no service. I called them again to get them to stop and send me a refund. They claim they put through a cancellation (this time I'll check for sure), but will not refund the money they stole from me. The account rep actually stated that these were legitimate charges because I was paying for TV services that were "available to [me]"!

I never reinstated any service and I haven't lived at the service address where I last had it for more than a year! How were they supposed to be "available"? I am convinced they can't get away with this, but it is an extreme hardship for me, due to disability and the fact that I no longer live near the county I had the service in to have to file a small claims court action. Beware of this company. They are absolutely crooked. $548 plus a lot of aggravation, worry, stress and time, as I now am going to have to file a small claims court case. The stress is no small thing as I have just recovered from cancer and have severe autoimmune disease. I would love to hear from an attorney if there's anything I can do.

I received email from DirecTV on 7-15-10 stating owed amount for $181.55 for unreturned equipment. I contacted the company same day to dispute and resolve the billing error. I provided FedEx confirmation of delivery of equipment to DirecTV for 7-6-10 at 8:55am. I was told by customer service account was now updated and would reflect no balance owed. I was assured no funds would be deducted from any of my banking accounts and error was corrected. On 7-30-10, my banking account was debited $181.55 by DirecTV.

Economic damage: banking account depleted in amount of $181.55 resulting in unplanned borrowing of funds and time taken from work to address billing errors by DirecTV to insure money would be reinstated to banking account. I was told by DirecTV money may not be reinstated to account until 8-16-10. Company has locked up my hard earned money due to no fault of my own.

Sales rep on the phone talked me into new boxes installed with on demand wireless service. After three service calls, hours upon hours on the phone, I learned my internet service is the very minimum required to download on demand. Sales rep wasn't forthcoming with this, which cost me hundreds of cell phone minutes, hours watching their techs try to get this working, at the cost of a two-year contract. (Tech 1 didn't even install the right equipment, which was discovered by Tech 2. Tech 3 discovered that the initial installation of our DirecTV included the Tech using a Wal-Mart splitter. No wonder we have always had trouble).

I tried to call and cancel the latest two-year contract since the service being provided is awful but they said now way! I should have known better since they changed out a box for us over a year ago, which started my contract over at that time, sticking me for another year of service (or I pay the penalty fees). This cannot be lawful for them to do business this way!

I had to cancel my service early, since I am moving into a building that doe not satellite dishes. The end result, they charged $100.00 early cancellation, and then charged my debit card $205.00, without my authorization and no warning. The charge has caused me great financial harm, as I am on a fixed income through SS.

DirecTv was installed at my home on 7/30/2010. I received User Guides for 2 of 3 receivers installed, but not the 3rd which is different than the other two. The User Guide that I did not receive is for the HD DVR. I called DirecTv today (7/31/2010) and they told me that a User Guide should have been included with the receiver. I asked to have a User Guide mailed to me, but they said that they could not. They said I could download a user manual for the receiver that was similar to the one I had installed and print it myself.

I asked to speak with a supervisor because this did not seem right to me. The supervisor repeated the same. When I asked for the supervisor's name, there was a disconnect. I assumed the person hung up on me. I do not know that there is anything that can be done legally. If this is their standard response to customers, maybe this is a breach of contract with all of their customers and no one should be required to continue service with Directv. Feel free to share this with someone at DirecTv who is in a position to rectify this lack of good customer service.

I am just asking them to mail me a user guide, that is all that I want. As a result, I am not in a position to receive the benefits of the equipment that was installed and for which I am paying. At a minimum, I am required to go to a website to look up this information and this assumes that I have internet service.

We were moving, so we had to disconnect our DirecTV service. It was then that we found that we had somehow at some point agreed to a 2-year contract. We knew we would only be living at the address for a year, so we did not willingly or with knowledge sign such an agreement. It was a $235.00 charge, plus service fees for the disconnection, plus other fees that were rattled off by the customer service representative, a punishment for leaving DirecTV. We did not have to pay such fees for leaving cable when we moved to the address in question. They were very smug on the phone and talked as if we were ending a romance badly rather than ending a business arrangement. I will never use DirecTV again. I warn all would be customers to pay very close attention to the agreements they sign. In our move, we took a financial hit and the added cost of disconnecting DirecTV added substantially to our debt burden.

When I signed up for DirecTV service, I was told that I could suspend service for periods of time, not to exceed 6 months. I would have to pay at least 6 months a year. I am not at the South Carolina address all the time and was told by the representative from DirecTV that I could suspend the service as many times as I wanted to, for as long as up to 6 months. This was a factor that made me sign up for the service. Subsequently when I tried to suspend service, I was told that I could only suspend it once during any year. This is totally a misrepresentation of service and outright lies. As a result, I want to cancel this service and they (DirecTV) want an early termination fee of $320.00, which is a ripoff, since I am not getting the service that they said I would get.

I was told twice, by two people at DirecTV, that my service would not be affected by weather. They said that was a concern in the old days. They told me not to worry, I finally agreed. Now, anytime gloomy weather comes, my service goes out. They have had 3 chances to fix the situation and they haven't. They will not let me out of the contract. They say that I should have expected these problems. I was specifically told not to expect these problems. They say anything to sell the service. When it's time for them to do the right thing, they callously tell me no. They want me to pay them because they lied to me and can't provide reliable service. I cannot afford to pay the cancellation fee.

I had a rude call from one of their service rep at 9 am this morning. very unprofessional. I tried to explain that I paid $100.00 of the past due bill. She made it impossible to get a word in. She did not want to hear that the payment had not been posted. She was over the top. I feel as if I was working for her. Is that the way to help your customer by talking down to them? I'm very disappointed.

They took money out of my account and they will not put it back. I have never had direcTV. I have called them several times with an answer that I want to hear, but still no money. So customers, please beware.

Promised to rebate me the cancellation fee with Dish if I switched to DirectTV. After several calls and the runaround, now say we don't qualify. Last supervisor I spoke to actually told me to tell all my friends and neighbors not to deal with DirecTV. These guys make used car salesmen look good. Think I will try small claims court.

DirecTV has no concept of customer service. Recently, I desired to become a returning DirecTV customer. Seven and a half hours of hold time, eleven transfers between departments, three supervisors, and uncounted numbers of customer service agents resulted in discovering a human error was made on my account and everyone was powerless to fix the mistake. The last customer service representative informed me that my account was flagged as ineligible for upgrades because someone has mistakenly flagged my account as an early contract termination. With the flag in place, my account is ineligible for upgrade promotions for 24 months.

Beside the extended hold times and loss of productivity, I will pay more for problematic service from another TV provider. DirecTV and Comcast are the only providers of local sports in my area. I'm stuck with one or another if I desire local college sports.

Starting in March 2009, DirectTV began double billing me monthly on my MasterCard. I did not notice this on my MC statements until March 2010. MC has filed a dispute claim with DirecTV and I have been issued a new card. These fraudulent charges have a separate billing reference number on my MC and did not show up on my DirectTV account statements. I brought this to DirectTV's attention on March 31, 2010 by faxing all of my MC statements to their finance department. The phone number to finance department is private. Now after 3.5 months of pleading via phone calls and emails, I was told over the phone by a DirecTV resolution specialist that identity theft had occurred and he gave the name of a man who lives near me who used my MC number to open an account.

He referred me to the DirecTV Identity Theft Department, who told me that they handle cases involving only social security number theft. DirecTV has refunded me only the last two payments I made to unauthorized charges. DirecTV is at fault for allowing this to happen. DirecTV's fraudulent charges are the only illegal use of my MC in that one year period. DirecTV recommended that I file a police report. I just want the rest of the unauthorized charges I paid refunded to me. The amount owed to me is $1230.24 (11 x $111.84 - 13 total unauthorized payments made). Can they be encouraged or forced to reimburse me?

I have been through two problems with DirecTV in a very short amount of time. I am not a new customer or a customer who hasn't had time to understand how they operate. I have been a customer for 15 to 17 years but am very close to ending this relationship. In June 2010, I received a bill for $365 from DirecTV, not on the current account but on the former account we had had prior to moving. The bill was for services that did not exist during the time period indicated for programming we did not receive because we lived in an apartment complex that would not allow us to hookup DirecTV. My husband and I both talked to DirecTV the day I got this bill. We talked and talked to them.

First, I spoke with Norma who tried to tell me I most certainly did receive those services and it showed an active account at said address and she could see we were receiving services right then. That was an out and out lie. We never had this account during that entire time period and three months before that. I spent an hour arguing with this woman then asking to speak to her supervisor, Oscar, who made things worse. He could have fixed the issue right there but did not, intentionally. I ended up speaking to a Melissa I refer to as #1 and she blew the whole thing off. So, my husband called them and talked with Melissa #2, who informed us that the supervisor, Oscar, could have and should have handled the problem as it was not difficult.

You cannot bill someone for services they do not receive and tell them though. Even if you put your account on hold for moving, they talk you into this "hold pattern". Do not do it. You will regret it. But, that got straightened out after a lot of crap. Now, on the account we have in our new residence, what happens? It's under my husbands name and they sent a bill charging the full price of the programming. We are under a contract with DirecTV/AT&T for two years at reduced prices. Yet, they have gone to billing the programming under full price, six months into the contracting. What is worse is there is a bunch of credits that indicates the "price discount" and a note that says right on the bill "discounted until December 2010" yet, they have the full price billed making my bill over $35 more than it should be per month.

In their own writing, they know we are under the contract, but fraudulently bill out wrong. I am *** to be honest. 17 years with them and you can get no decent customer service. I am going to contact the state and Federal Consumer Affairs and the state attorney general. DirecTV needs to stop hiring incompetent, non-English speaking and those who don't understand English to deal with their customers and start treating their customers with respect. I am about done with them.

Warning about mandatory two year commitment. You are under a 2 year commitment with DirecTV for any changes of service no matter wether you sign a new contract or not. The installers will deny this and will not ask for your signature, but the company still holds you to a 2 year commitment from the time that a change is made to your service.

I was told that I would need a new receiver to receive local channels when they were introduced to our area. I was told that if my previous commitment is up, then I would not be under a new commitment. I was told this by the installer and his manager, Dustin ** of the Missoula, Montana office. When I canceled my service because of losing my job, now I find that I now owe DirecTV $336.17. I wrote to the head office in Colorado about this situation, and they said that they considered this an accurate and fair charge. It use to be that a contract was required, but those days are over. When you have a large company, with lawyers, I guess you are entitled to whatever you would like.

I started with Direct TV in June of this year with my bill being around $45.98 the first year and going up $15 the second year. I paid off the first bill and use auto pay with a credit card and was shocked to see July 20th bill be $104.80. I called the company and they told me that the credit would be on the next statement which I thought how does a company have the right to get cash without interest and I then requested that portion be refunded to my card of which the company all said they don't do that (I have the email chain) I then disputed $63 of it because it credits we had coming so after that they told me I needed to pay the whole thing $104.80 of which I told like five of them how wrong that is to keep people's money but not pay interest etc.

I spoke to a manager in which he told me that if I don't pay the cancellation fee not hold up in court. I ask where it was on the contract and it wasn't therefore making the contract null and void. I called the company and they told me that the credit would be on the next statement which I thought how does a company have the right to get cash without interest and I then requested that portion be refunded to my card of which the company all said they don't do that (I have the email chain) I then disputed $63 of it because it credits we had coming so after that they told me I needed to pay the whole thing $104.80 of which I told like five of them how wrong that is to keep people's money but not pay interest etc.

I spoke to a manager in which he told me that if I don't pay the cancellation fee not hold up in court. I ask where it was on the contract and it wasn't therefore making the contract null and void. I would like the cancellation of the $480 fee waived and all their materials returned and nothing to do with this business thereafter. I will pay the $41.80 for the month of July but feel the contract was null and void when this large amount was taken out of my credit card without my approval.

We called for service at our summer home located @ Bullhead City AZ, the order was lost 3 times, the install rescheduled 3 times. Finally the service was installed on June 25, 2010 the bills started coming in on 7/10/2010 wrong. We were quoted $19.99 a month for a basic package the bill was over $72.98, the first person I spoke to John said he could see offers that were not applied; he gave me another number to call. Each time I waited on hold for more than 30 minutes.

The second person Edager said he I was never offered any other offers because they do not exist and asked if I had anything in writing to back up my claims. I was told I had 30 days to cancel the service so I cancelled the service of July 9, 2010. I was told I was not within the cancellation period, so our credit card may be charged $300.00 plus whatever fees they charge. This is false advertising false selling and should be illegal. I have objected to their bill, had no response.

I signed up for DirecTV online. I received a letter a couple of weeks later congratulating me on signing up for their protection plan (which I did not sign up for). When I called to make sure I would not be charged for this as I never signed up for it, the rep said she would take it off my bill. Then, (lucky for me) she happened to mention that I had not applied for my rebates. I asked her what she was talking about. She told me I would have to go online to apply for my rebates in order to get my discount of $29.

I asked why I was never informed about this step, I was already online when I signed up for the service, why wasn't I prompted to do this then, and how I was supposed to know to do this? All she kept saying was, "I'm sorry about that ma'am. " Never giving me any answers, just apologizing like reading a script. She told me she could sign up for me over the phone, but the discount would be $5 less. I asked why and she only apologized again. Then she informed me I would have to pay the normal price for my first bill since it takes 6-8 weeks to process. Really, a company this large, a process that is done electronically, will take 6-8 weeks to take place, non-retroactively.

She added that hopefully, it will even show up for my 2nd bill. Offering lower prices in the hopes that customers will not be able to figure out on their own how to get their rebate is bait and switch. I hate the inflated prices of cable TV but at least there are no traps and hidden fees. I find DirecTV's practices very shady and tricky, not the right way to treat customers. I will never recommend, not even for the $100 referral fee.

I called to cancel my services after a month and 3 days of service. The reason being that the connection looks ugly because I originally had it hooked up in a house and I moved to an apartment. We couldn't afford to keep living in a house.

They had to make all these extra holes on the wall and pass the cable through the room. The apartment already has cable connections for regular cable. I don't want their services anymore. They want to charge me $420 to cancel services for what? Nothing but peace of mind and no cables running everywhere. I've never heard of a cancellation fee of $420. They are ripping people off left and right,. People that just aren't happy with their services. I hope they get sued and have to pay all the customers that they took money from just because they were not happy with their services.

I don't have a job right now and my husband is the only one working. We don't have money to buy a dining room table to eat on but yet, DirecTV can steal $420 like it's nothing.

I just did a movers connect with DirecTV, they offer 3-month free movie channels on phone and DirecTV web site. After, I called to check my bill, it was doubled I was charged 12.00 a month for the free movie channels plus 50.00 for a sports package I did not order. My first call to the service rep, he told me I ordered them and would not remove the charges. I was so upset with him.

He hung up on me. I did not order the sports package and was charged 12.00 a month for the free movie channels. The second call was made by my wife, I'm so upset with them I could not talk to them in a respectable voice. They told her that the sports package is auto renew every year without your permission.

They finally removed that charge, then had to complain about the free movie channel charges. Finally they were removed. False advertising. So I didn't get the free movie channels they say you get when you move, if they are doing this to all the customers they are ripping people off without them knowing it.

After having been a loyal customer at DirecTV, I asked for a promotion that was advertised believing that I was entitled. They said that I was wrong, the problem is 285 channels free if you order NFL Sunday ticket for $59.99 per month. I tried to do that and they said no. I am currently paying $128.44 per month plus $49.99 per month for NFL package making a total of $178.43. If I were a new customer, premier package and ordered NFL package would be a savings of $118.44. I cannot see why I would be considered a lesser person than a new customer.

On July 20, 2010 we placed an order via the Internet for DirectTV installation. We included the "connect DVR to Internet" installation at an install price of $25. We received a confirmation email from DirectTV stating that our monthly service fee is to be $41.99, the email also showed all the rebates, etc. The following day, we researched and contacted DirectTV to find out how the DVR - Internet connection would work and realized it has limited features, such that it can only be used on View On Demand, movies and a select number of Internet features such as Facebook. You cannot view other internet content on the TV.

We decided we did not want to have this service installed, so on July 21st, we called DirectTV to have this removed from our order. The first call to customer service was suddenly disconnected mid-way through the call. We called again and the CS agent indicated that the DVR-Internet install would be deleted from our order. Yesterday (7/22/10), we received another confirmation email from Direct TV which showed our estimated monthly payment to be nearly $70, no rebates and no discounts. This confirmation also indicated a new account number and a different order confirmation number.

We called DirectTV customer service again with 12-minute hold time to get to a person. We explained that on 7/21/10, the CS agent did not modify our original order but rather, canceled our original order and account number and created an entirely new account. DirectTV had no record of our original order or account even though I provided those numbers based on the email we received. I asked them to send me an email with the new account number and order number that showed the same pricing structure as our original account, they could not do this! They then suggested that we could view our "rebates" for the new account by logging in to our account on their website.

original order to remove the DVR - Internet service.

A NEW account and order should not have been created. Our original account number is shown in their online account database and it cannot be modified. DirectTV would not send us a confirmation email with the new account number showing the same pricing structure as our original account. Since we can't obtain correct customer service in just setting up our account, we are canceling the entire order. It was extremely stressful dealing with DirectTV customer service processes, incorrect servicing of our account, we will stay with our Cox service even though it costs significantly more, it's not worth the "savings" to have to deal with DirectTVs customer service and their inability to set up orders, accounts and provide a confirmation on monthly service costs.

On July 5, 2010, I called DirecTV to transfer services from the 2nd floor to the first floor. I have no contract because I have been with them since 2005, therefore, I don't have a contract. But since I requested an additional box to be installed in the basement, they told me that will be an additional 5 dollars for the box . That was fine but for that additional box it will be a contract for installing in the basement with no cost for installation. They told me that the technician would be going on July 6, 2010. Between 8-12 pm, they went but when I got home the technician put the cable box on a TV that was in the garage with loose cable on the floor.

It was not even clipped to the wall in the wrong TV. When I called them back, I told them that they did the bad installation on the wrong TV with the loose cable on the floor. I want them to send back a technician to fix it to install it in the correct TV, in the correct place. They requested a $50 dollars fee charge ahead which at the first time, they did not requested. I told them that I was not going to pay them because there was not an agreement. So then, I told them to cancel the contract for the additional box because I do not want to have a TV connected with cable in the garage plus with those loose cables on the floor. They refused to send me a technician or cancel the contract. So I would like to know what my rights are. Please help me. Thank you.

Charged for movies I never ordered. I sent the following letter to Direct TV: I was a customer of Direct TV until April 26, 2010 (Account **). I moved from my house and cancelled my account effective that date. I did not mind the fact that you charged me a contract termination $60 fee in May.

The following month (June) my credit card was charged $133.42 for Pay Per View charges that I did not ordered. When I called the customer service, I was told that the charges were in my receiver, which I returned to you when I canceled my account, and were for adult movies, dated over a year ago. I never ordered those movies -- or any movies for that matter.

The receiver in my house was not connected to a phone line. The movies were not ordered through Direct TV's website, nor by calling the Direct TV phone number. On some of the dates were movies were "supposedly" ordered I was not even in the city!

I called the customer service number and explained that I did not ordered the movies, but basically was told that there was little to do, as the "they were recorded in your receiver". That is basically calling me a liar. I asked to talk to the supervisor (Sam, employee No. 37673) and she told me to write this letter, but also discouraged me of the outcome.

I did not order the movies, and don't see why I should pay for it. Perhaps you revised a different decoder or the dates recorded were from a different year when other user had that decoder. I don't know. The point is that it was not me. You can understand my frustration. It is a lot of money that I have not budgeted, and It is a call on my integrity. I do not watch **. I did not order it. I don't see why I should pay for it! I am enclosing the copy of the bill sent to me. Please reverse the $133.42 charges back to my credit card. Thank you for your assistance.

Then on 07/20, I received a voice mail from someone called Rain (no last name) in very broken English, and said the same thing, that the charges were inside the decoder and therefore valid. This is not enough for me, a voice mail? I did not order the movies, I want the charges revoked. I have called Chase on 7/21, and told them that the charges were unauthorized and now I'm filing this complaint with you.

I was charged $133.42 dollars, unauthorized to my credit card plus interests. The charges were unauthorized, as the movies were not ordered by me.

I have had their service less than 1-month and have already been sent two bills, both of which I have had to call about. I signed up for what was supposed to be $34.99 for 18-months and have yet to be charged less than $100. When I received the first bill, I called and was told that I needed to fill out a rebate form and my next bill would be correct. I filled out the form and was told it went through. When I received the second bill it was even higher than the first and didn't show a rebate plus I was being charged for movie channels I didn't have. I called again this time. I spent the first 45 minutes on the phone trying to get to talk to someone who could speak English!

When I finally got someone they told me I needed to fill out a rebate form. I explained that I did that and was told it went through. I even gave them a confirmation number. They told me then that there was nothing they could do I would just have to wait until the rebate showed up on my bill to get the correct price. After another 30 minutes of arguing, I told them to come get their equipment. I would pay the $350 cancellation fee just so I didn't have to spend anymore time fighting this and they said they couldn't cancel it until they received my bill payment. I explained to them that I didn't have those channels and was not going to pay for them and they said it was all part of the rebate and I had to pay it and would be reimbursed.

I then said I was canceling and therefore wouldn't be receiving the rebate. Then they said my cancellation fee would be $480. When I asked why it was no longer $350, they said if I canceled before paying my bill it would be $480 but if I paid my bill of $131.06 then I could cancel for $350. When I told them I paid my first months bill and had only had their service for 3 weeks and if I was canceling immediately then I shouldn't have a second bill. They told me that it didn't matter, they had already had the bill in their system so I had to pay it or they would automatically charge my credit card for the bill and $480 for cancellation! I called my credit card company and told them any charges made by DirecTV were fraud!

After 2 years with DirecTV, I had to move and couldn't use them. When I canceled on June 29th, they said I'd have thirty days to pay my bill or they would use the card on record to deduct it. Well, 15 days later they debited 102 dollars out of my checking account, causing an overdraft. I called them and said I still had time to pay. They said then that I was to be billed in 15 days time, not 30. Now, I have a negative balance in my checking account, and would have paid in two more days time. On payday. How can they debit from your account without authorization? What kind of strong arm tactics are these? I've always paid on time for 2 years.

I was in the market of lowering my monthly cost for cable TV. I reached out to a representative from DirecTV. The agent told me that she was sure she could beat what I am paying for my current cable bill. I was so impressed to be paying $41 a month. That is half of what I was paying to my existing cable company.

I called back and they told me that I would have to run it myself or pay an additional fee to have one of their techs run the cables. Another, for signing up with DirecTV I would get Showtime for one year and Starz for three months. I just found out that I am getting both for three months. My bill is going to be higher than what I paid for my other service. I left Time Warner for this. I had everything with Time Warner. The service was superior. I did not have to run additional cables. They took care of that and they honored their word. My wife just spoke with a representative and said that we were misguided but there is nothing she can do. We asked to meet us halfway on the cancellation fee since they did not honor their agreement.

I wish I could get out of this. Then to top it off, their service is the worst I have ever experienced. I asked for assistance in setting up the on demand and the whole home service. The agent was so agitated with assisting us. I asked to be escalated to another agent or supervisor and she said that it cannot be done. I hung up on her and called back so I could speak with someone else. I have 21 months to go and counting.

In 2008 I started service with DirecTV. I bought a receiver through Costco and took advantage of their rebate for new accounts. I obtained one HD DVR and three SD receivers for myself and my housemates. I signed an agreement for service for two years, understanding there would be a penalty for early cancellation. In 2009, I switched one of the SD receivers to an HD receiver. I was not told there would be an additional 2-year obligation for doing so. Now, when I relocated to another state, I cancelled my service with the intent of returning to DirecTV once I sold my house and bought a new one but I was charged a $120 late fee and informed that I had incurred an additional two-year obligation for upgrading my service.

Why do I incur an added obligation for paying more for service? Why was I not advised of this added obligation? Is this how DirecTV conducts business? Nickel and diming people with their already overpriced service? The quality of service I've received from DirecTV and its customer support personnel has been very poor! When I've had problems it has taken days to correct typically due to problems on their end with no compensation for time I was without service.

Cancelling my service was even a pain. As my roommates moved out, I cancelled services and returned the boxes. I was not properly credited for returning my receivers and charged for not returning them, until I called and had them do a little research. What a waste of time! DirecTV is overpriced, with poor service, hidden fees that catch up to you if you ever try to cancel service, and what you get while okay is not really worth what you pay. Don't waste your time. Look elsewhere!

I moved and canceled my DirecTV service to switch to TWC. I was informed they'd send me shipping labels to return the equipment but never received them. I received automated phone calls stating that I'd be charged if I didn't return the equipment and there was a prompt to let them know if I didn't receive the shipping labels. I was informed three times that shipping labels were on the way, but never received them and then my account was drafted for $237.05, of which, I did not have the money to cover. Since them I've been charged $175 in NSF fees. I called DirecTV on 7/12/10 and was informed I'd receive a refund within 72 hours. That didn't happen.

I called back on 7/16/2010 and was told it would post to my account by the end of the day. That didn't happen. I called again today, 7/19/2010,They removed 140.00 from my account unlawfully and refused to credit the full amount back. and was told refunds on canceled service take 6 to 8 weeks. I asked to speak to a supervisor and was told the CSR was incorrect and would be within 30 days. I told them that was unacceptable, so that supervisor (AJ) gave me a number to the DirecTV Financial Operations department. I called the number and it was a fax machine. I called DirecTV back and spoke with another manager by the name of Dajshe and she told me it would take 6 to 8 weeks. I asked to speak with someone above her and she told me there was no one above her that I could speak to, and I was out of luck.

I called to cancel my account. I just got the account in February 2010. I did tell the sales rep at that time that I only needed the service with Verizon/Direct until Verizon FIOS comes into my area. They are now in my area and I was told by Direct that I am on a 24 month contract. I was unaware.

If I opt to cancel my service with Direct they will charge my account $600 for early cancellation fee. I explained that I lost my job due to the economy and can't afford these hidden charges and I was told to stay with them.

I am obligated to a contract unknown to me. If I don't stay with them I will be charged for something I have no control of.

I canceled based on DirecTV's so-called customer service reps telling me I wouldn't be billed because I'm within the 15-day grace period. Soon after I canceled, they started harassing me with phone calls stating I'm being billed. I got the names and employee ID#s of the reps. I called back and asked to speak to the same reps who told me this. However, you can never get the same rep more than once and nobody seems to be able to contact the rep by name and ID#. I then asked for a supervisor's name and ID# and was told they cannot divulge that information. After trying to resolve this with them rationally, to no avail and getting harassing phone calls, I decided to file a complaint with the BBB.

Basically, I was a customer with DirecTV for 6+ yearrs. I attempted to cancel with them in June 2010 and was told that I have to pay a $350 cancellation fee for a receiver I purchased at Best Buy in December 2009. I refused to pay the money, so now I'm stuck for the last month paying a minimum bill of $39.99 until I can figure something out. I was unaware and it was never explained to me that the receiver was not my property and that i was automatically renewing my contract for 2 years with the purchase of an updated receiver. If i would have known that, I would have never purchased the product.

I spoke with upper management and they sounded like a broken record, "That is our policy, that is our policy..." So basically, not only do I have to return my $200 receiver but I'm also going to be out of $350 very soon. What is my alternative and how can I contact the law firm handling the class action lawsuit? Thank you.

I refused to pay my bill in 2009 due to DirecTV not following through with the billing payment arrangement. Skipping forward to 2010, I called in and came back to DirecTV. On 07/07/2010 at 10:02, I spoke with Ashley. I explained to Ashley I wanted to reinstate my service. The total bill including early cancellation fee and HD DVR Receiver was $1033.58. Ashley advised that she would apply credit to my account for the early termination fee and since I had the HD box all this time, she would apply credit for that as well which was $470.00.

All in all, I just had to pay for the past due balance of $257.75 from last year to reinstate my service. Ashley even waived the $5.00 fee for taking the payment over the phone using my Visa card. I decided to allow direct billing to my card on a monthly basis to avoid any issues for past due billing. I thought all was well. All Ashley told me was that the credits would be applied to the account for the early termination and receiver box within a few days and I would not have to worry about any additional charges. She said she took care of everything and I had nothing to worry about and welcomed me back to DirecTV. I hung up the phone feeling good that DirecTV was going to take care of my TV watching experience.

On 07/09/2010, I called into DirecTV and spoke with Blake at 10:02. The reason for my call? My online bank statement reflected a debit of $640.79 from DirecTV. I wanted to know why this happened. Blake advised that, Ashley who I spoke with just two days ago "just credited your account to have services reactivated", then the $640.79 that was labeled as a credit was reversed by DirecTV now pending as a charge on my bank account. This meant that what ever Ashley did on her side, DirecTV did not agree with and reversed whatever she did and in the meantime I had no idea that DirecTV was going to charge me this additional $640.79.

I requested to escalate this issue and he transferred me to Louis on 07/09/2010 at 10:30. I was advised by Louis that because I had agreed to the automatic monthly billing through my Visa card, DirecTV had the right to charge this unauthorized charge to my account for any amount that was due on the account. I was told by Louis that I should see a reversal on this charge of $640.79 on my bill to be labeled as a credit. Once it is a credit on my account then I can call back in a few days to request this credit on my account with DirecTV to turn into a refund and put back to my bank account.

Louis broke down the $640.79 charge to actually be $515.83 that DirecTV owes me for the "Non Return Equipment Fee" that Ashley supposedly credited me in the beginning. The remaining $124.96 of the $640.79 was for future billing from DirecTV for the month of July. I could understand that part, but what about the $515.83 and how long before I get that back? Louis advised I should get that credit within a week and then I would need to call back to request the refund of this credit to apply to my bank account which she told me would be at least 72 hours after I made this call. I said okay.

On 07/13/2010 at 7:54 am, I called in and spoke with Mark, requested to get an update on my account. He advised that no credit of $515.83 has been applied to account yet and that I should give it a few more days because he claims it can take anywhere from 7-10 calendar days for credit to be posted on the account once it activated. I advised Mark that I received my account statement in the mail and that the statement reflects a credit of $470.00 for the HD DVR Receiver. He claims that it was this initial credit from Ashley that was a charge back or "Declined" credit from DirecTV.

Mark advised to call back in a few days and if still no credit then request this issue to Escalations. I advised Mark that this issue should already be categorized as escalations and he said that this is just the process that has to be followed. In the meantime, I advised Mark that as a direct action of DirecTV's Unauthorized Charge on my bank account, I am now having issue with other bills not getting paid and checks beginning to bounce. Mark said "I understand your position and sympathize, but there is noting I can do." In disgust, I hung up the phone.

On 07/15/2010 at 8:15 am, I called in and spoke with Kay, started to discuss the issue, was being told she was researching account all the while it was very quiet. I had to say "Hello" a few times because it sounded she was offline. After 10 minutes of dead silence, then the phone went dead. I called in again more frustrated and this time Steven answered at 8:31am. I started to explain to Steven the issue and said he would transfer me over to Natasha. I explained to Natasha the issue all over again and she was reading notes on account. After about 15 minutes of going through explanation again, Natasha advised that she would request an escalation on this issue even though it did not process the full 7-10 day waiting period.

Apparently, I had two more days to wait before requesting escalations. Natasha, after requesting escalations to my issue then advised that the Escalations Demand would bring the issuing credit to my account by the next billing cycle which would be by August 8th. I told Natasha that this was unacceptable. Why do I need to wait a month for DirecTV to apply a refund to my bank account, when DirecTV was not authorized to take out anyways? She said this was the process and this was the way escalations worked. I demanded to speak to a supervisor, at which point Natasha said no problem. After a few moments I was transferred over to Denise (Supervisor)at 9:04am.

Denise advised that because this was an equipment issue and that it was not returned, DirecTV had the right to charge my account the $515.83 and that I may not get this money back. "What? " I said to Denise. I iterated to Denise that in good faith, I came back, paid the past due balance, I have the receiver, which by the way I am using as we speak and DirecTV is possibly not going to refund my money of $515.83? Denise mentions that there is a 288 -ay ruling. According to DirecTV, a customer, after cancelling their service or failure to pay for services has 288 days to return the receiver. If the receiver is not returned in 288 days, DirecTV has the right to charge for the receiver, even if the consumer returns the receiver on the 289th day.

My point is, I was not made aware of this charge on the first call with Ashley 9 calendar days ago. Ashley did not mention this additional charge, Ashley advised that I would have nothing to worry about and that there would be no additional charges to my account other than the normal subscriber charges. Denise (Supervisor) now advises me that I have to wait from 1-10 days to know the outcome of the decision from people in the back room of DirecTV if they are going to allow my request of a refund of $515.83 be reapplied to my bank account even after I have the equipment that I am now using on DirecTV service. And now, Denise tells me that it's a 50/50 chance that DirecTV will issue a refund.

This is absolutely unacceptable behavior from DirecTV. And now, I feel like I want to cancel but that would cost me more. I just want to take these dishes and toss them in my neighbor's back yard. I demand proper customer service! I'm tired of speaking to people who either don't care for their job or lack the proper knowledge of what their job entails. I could have better dealt with this issue if Ashley would have told me about this equipment issue that Denise shared with me. Now I feel like a dog jumping through hoops and asking for a bone. What can be done about this? I feel like I am at the mercy of DirecTV. I just want my money that I feel was unauthorized and taken out of my bank account to be put back in the expeditious manner it was taken and an apology from DirecTV that is heart felt as if they really care about the person on the other side of the phone.

When I changed satellite companies from Dishnet to DirecTV, I was told by several people that they would reimburse me up to $200 in the form of a visa credit card and I was told that it would be sent within 8 to 12 weeks. I called to check the status of it to see when I would receive it, and then someone told me I had to download a form and send it in with my final bill from Dishnet.

I called back to get the information of what form to download and now I'm being told that I don't qualify for it. I don't appreciate being lied to. I definitely would not have disconnected from the other satellite company if knew I had to pay $280 in cancellation fees. Several people told me that I would get this reimbursement. You get a different answer from everyone you talk to. They lie and rip people off. I am stuck with a $280 bill from Dishnet. I have 4 children to take care of and can't afford this. DirecTV has me stressed out to the max.

I informed them that when I initiated the request for service online, I was not provided the "referral" option for input. One agent stated that it had to be done upon activation and the other stated it has to be done when I initially placed the order. I asked, "if the option was not available to me initially, why could it not be made available to me upon activation?" They stated that there was nothing they could do. The website needs some serious tweaking. For anyone who wants to receive their referral rebate, do not utilize the web to initiate your account. Use the phone and talk to an individual and mention the referral rebate before requesting the service! Live and Learn. I will warn others about this company's business practices.

They refuse to disconnect me on same day when they connected me, when I found that they trap me. They fall advertised and lie to me in face. They send voucher to my house that say $29.99 include 3 months HBO, they Knew that I have 2 LCD TVs from day 1. On the phone, they told me after coupon and rebate it will be 34.99. Now I get bills of $75.00 and no one to talk to. They are a bunch of paid liars. I want them to provide the recorded conversation where they lie and lie and lie some more. also they left box outside open and messy. Cancel my account ASAP with no cancellation fees.

I would like to join a class action suit against this corrupt company. They remind me of the medical insurance company in the "Rainmaker".

Deny all claims and charge $368 for canceling the contract (that you didnt realize you had) for twice what they agreed to charge you when you set up service, and lose another $99 for the 2nd DVR that you thought you bought, but now they say is rented and must be returned. But wait, if you don't return the 2nd DVR, they will charge you another $300 as they claim it is worth $399. So now you are paying for two service after deciding to switch to the lesser of the evils; a local cable company.

You can't get the boxes to send back the DVRs and remotes without cutting off service and if you cut off service, will raid your bank account if they have your debit card number from a purchase or a payment, even though you have not authorized. The robots in customer service will keep telling you that you agreed to all of this even though they admitted that they could not have send a contract as they didn't even have the right address for billing for over a month but you should have just have canceled within 24 hours. One robot would not let me off the phone and told me the same thing over and over and would not let me hang up. For 1 hour with the threat of raiding your account.

Luckily you get someone in the corporate office who claims to be able to make a decision to not raid your account but after going through the same forced compliance to listen to the same declarations, you realize they all robots and for good reason; it is the company policy to deny all claims. He said he could waive fees but that was not going to happen (before he heard anything).

I had no choice, because if they raided my account it would cause health insurance and auto insurance premiums to cancel for lack of funds for automatic deduction. I canceled my Visa credit/ debit card and called a different robot and told him to cut off my service now and no I was not going to listen to how I owed all this money and had a contract. When he found I had canceled the card, he said it would go right to collections and said fine (I will write a letter explaining the bait and switch Direct TV has going on, I never intend to pay one cent .

If you put anything including a payment on a regular credit card, I believe you can reverse the charge or notify not to honor before cancelling your service. This is an outrage that his company can get by with stealing from consumers under the pretext of being in business. If even anyone needed investigating and regulating, I would like to see them heavily fined, and future victims given due process with the burden of proof on the business as it is impossible to prove that a contract does not exist or what they agreed to in the bait portion before the switch.

I went to get DirecTV for my new home. They have this referral offer of $100 for new customers and the person that referred DirecTV to you. Also, I wanted to bundle with QWest but before I even intended to sign up for DirecTV, I called their 1800 number and asked if I would still get the $100 referral offer if I ordered from QWest. They said yes then I called QWest and asked the same question and had the same answer of yes. And, I called them both twice or so.

After making sure that I would qualify and get the referral offer, I signed up with DirecTV through QWest. This happened all over the phone, the agent (from QWest) that I was talking to gave me another 1800 number to call, my account number, confirmation number and so forth. He did not tell me anything about calling within a certain time period or whatever. So now, I called the 1800 number to get the referral and after being on hold 4 times for about 10-15 minutes each time, they told me that I could not qualify because I didn't call 24 hours after I placed my order or until the technician came over.

This is the first time I was hearing about this. I talked to this agent named Rebecca, she was helpful and I understood that she couldn't do anything else since she's just an agent. She was very sympathetic and did not put me on hold when I asked to talk to a supervisor. When the supervisor, Pam, came on the phone, she talked fast and told me that there's no way that I would get the referral offer because it's not her fault that I was given the wrong information, though, she said that she was sorry about it. The supervisor talked while I was talking, obviously annoyed about my questions and after telling them that this is not right and that I was obviously disgusted with this customer service, I said "okay, well, thank...." and then she hanged up on me.

I understand that there's not much an employee can do about such things, but they could be sympathetic, they could try to make you feel that they will do something about the situation, but no. This supervisor was more frustrated than I was, and I was the one complaining! The bottom line, if you decide to go to DirecTV, don't call their customer service, you may just get wrong or incomplete informations; just read it in their website or sign up on your own risk.

In February 2010, I was a member of Dish Network and received an offer in the mail with a special monthly rate, new equipment and offer to refund the cancellation fee from my previous carrier. I took them up on their offer. The equipment and service is fine but the customer service process has been very frustrating. First, to receive the special monthly rate, I had to go through several complicated steps and several months of high bills before they started crediting the monthly rebate'. Then I had to receive my final bill from Dish and then go through another complicated rebate process and must wait at least 3 months before I can check on the status of my rebate.

The bottom line is, I should not have switched carriers. It is now July 2010 and I still have not received my rebate. This has been a headache and is not worth the trouble! DirecTV's customer service is terrible. It is difficult to communicate with a person and when you get them, they have no idea what their company promised. I am very unhappy with the whole process and am counting down the months until I can cancel their service. I would rate this as a very unpleasant experience. I am still waiting for $185 cancellation reimbursement and have spent a lot of time filing for rebates and trying to get customer service.

Bad support from DirecTV again. Supervisor Jeffery hung up on me which reset my place and cost me another half hour. I was being patient and cordial. Was on phone of 1.5 hours with no resolve. Spoke to three customer support persons and two supervisors about the following with no resolve. DirecTV wouldn't take my complaints and told me to go to their website for filling out complaints. 'Talk to the hand,' sounds like to me. Beyond the bad support experience with DirecTV and the amount of monthly cash I give direcTV, DirecTV has fallen short on their offering to customers and specifically following:

1. Taking away XM radio stations especially CinemaMagic without any notice or explanation to customers and replacing it with a distant relevant music replacement. Monthly bill should go down for lesser quality programming.

2. When upgrading to HD in February for Superbowl DirecTV should have explained that even though I am upgrading my service to HD, the superbowl will not be in HD because of local programming. This was never mentioned to me and I find it criminal.

3. The length of time to change channels with the inferior hardware provided by DirecTV should be noted prior to signing up for HD. it is 8 times longer to change a channel with my new set up than it is with the standard programming. It is obvious the technology for HD is not ready for consumption yet and DirecTV should make this aware to long time customers such as myself.

4. I sign up for NFL package annually. DirecTV slipped in a Pass package on it last year without me knowing it. I don't use this and they wouldn't take it off my monthly bill. This is criminal. All fees ad up.

A long time customer of 12 years, I should be given more respect and VIP courtesy and not railroaded with inferior support, hardware, programming and hidden fees (with no notification). DirecTV owes an apology a refund on misc hidden fees added in for no reason and free service for the bull I have put up within the last 5 months. This ordeal has made me look into other options such as dish and internet programming.

Direct TV is the worst TV Company ever. I will never recommend this company to anyone. They made me pay $450 for an early cancellation fee.

They took money out of my account. $868.00 dollars. I called them. They said they did not take the money out. My bank faxed a copy of the transaction and then I said I did not owe them that money because my bill had already been paid and was only 66.00. I tried to get this resolved because that was all the money I had. the customer service people were of no help and kept me on hold forever. I need my money back. please help me.

I cancelled my service with Direct TV. I am being charged a $160 cancellation fee, which they say is for $20 per each month left on the account. Their customer agreement dated 04/24/10 states the following in Section 2-Payment: " (c) Administrative Fees. To control the basic charges which apply to all customers, we may charge fees that arise in specific circumstances only to those customers responsible for them. The list below is not exclusive, and DirecTV reserves the right to modify these fees or charge additional fees. In each case, we will charge you the lesser of the fee listed or the maximum amount permitted under applicable law: (9) Up to $15.00 Deactivation Fee if you cancel you're Service or we deactivate your Service because of your failure to pay or for some other breach on your part."

I should be charged $15 per month, and not $20. I called Direct TV twice and each time the same scenario happened--I was told to wait while their computer was pulling up the agreement. This took 10-15 minutes, and they were still unable to pull it up. Both times, supervisors were unavailable. I am going to have to cancel the credit card on file because they are automatically going to charge my card $160, instead of $120. I will also have to contact someone when they send me to collections for not paying on the account.

I have moved to a new apartment building. Although dishes for DirecTV is not allowed to be installed on the roof of the building, DirecTV charges me $425 for the cancellation fee. When I opened an account, an agent of DirecTV advised me that I can cancel the agreement if they can't install dishes, but they keep saying that they never heard about it. They said that I should move to the new place after I find out if I can get DirecTV service first. I understand that it's not DirecTV's fault not to install dishes but the cancellation fee should be waived. I took a day off from my job and waited for a technician for a all day, but nobody showed up. So I had to reschedule the appointment and waited one more day.

We opened a DirecTV account March 2010. Up to April 17, 2010, we had already contacted DirecTV numerous times that the receivers were not working correctly. DirecTV had tried several times to resend signal to correct to the problem. On April 17, I contacted DirecTV again and spoke with a representative which credited our account for approximately $97; however, to turn service back on we had to make a payment of $45.34 (payment in full leaving an account with a credit around $17; email received from DirecTV dated April 17, 2010 showing payment). On April 18, 2010, DirecTV sent a technician to our home and he stated the receiver was bad and replaced it. The representative stated on the phone if the receiver was bad we would be credited which is way our account was credited.

Receiving our next bill, DirecTV reversed the credit and stated we owed approximately $128. When I contacted DirecTV again on June 24, 2010, the representative said he was sorry that the credit was reversed and they could only give us a credit of approximately $35 but was not able to honor the $97. The representative also stated we must have manually overrode the system to active our service again. I told him our account was paid in full with the credit and that is why the service was turned back on.

We received an email from DirecTV on June 25, 2010 dated June 24, 2010: "This email is to notify you that your DirecTV service has been disconnected effective 6/25/2010. At this time, your account balance is $533.17. We will also be sending you a bill in the mail. Note that customers under a service agreement who terminate their service before the commitment period ends, and customers required to return their receiving equipment to us may see additional charges after this bill."

Transactions taken place since June 24, 2010 after contacting DirecTV were: June 25, 2010, emailed received from DirecTV (email above); June 30, 2010, DirecTV posted $32.05 (pending) to our Chase bank account; June 30, 2010, DirecTV posted $640.54 (pending) to our Chase bank account; June 30, 2010, received box and mailing label from DirecTV for returning equipment.

On July 1, 2010, I contacted Chase Bank several times and several different departments (branch manager, claims department and a Chase representative). I told them we did not authorize the DirecTV charges and informed them of the email and DirecTV contract that states we have 21 days to return the equipment. We were told the two pending transactions would need to process completely before we could dispute any charges. And we were also told because we made the DirecTV payment in April with a Visa debit card enabled DirecTV to access our account without our authorization.

On July 1, 2010, I contacted DirecTV regarding charges and was told they would reverse all charges except the $128 plus monthly fee. I also shipped all DirecTV equipment back (in box with their mailing label provided). On July 2, 2010, Chase account debited $ 32.05 and $640.54. I contacted Chase Bank to dispute charges. While on hold with claims department, she contacted DirecTV. Chase claims the representative told us DirecTV had every right to debit our account and Chase would not reverse the debit charges made by DirecTV in the amount of $672.59.

As of July 2, 2010, we have not received a final billing statement from DirecTV stating any charges nor were we given the time to return all equipment prior to DirecTV withdrawing money from Chase account.

I agreed to terms specified to me over the phone with Sandy on 6/7 to switch to their Double Play Bundle. The information provided was a specific quote of $88.99 to include Choice Extra, 3 receivers, and FairPoint Unlimited. I confirmed twice what the exact payment would be before taxes and fees. She quoted $42.99 DirecTV and $46.00 FairPoint, totalling to $89.99 before taxes/fees. I have since received my first bill. DirecTV is in the amount of $52.43 and FairPoint is $59.35. This amounts to $22.79 a month over what was agreed upon.

At this point, we have already cancelled our previous service and removed all of the equipment and cables. There is no turning back without incurring more expense. I have spoken at great length to DirecTV and they have since adjusted their end of the bill by reducing it by $5. We are still out of $17.79 a month over the next two years. This cannot possibly be legal. It feels like bait and switch. Is there any recourse whatsoever? I have written down every conversation starting with the initial phone call to include the date, who I spoke with, what was agreed upon and the outcome. They are not willing to do anything more to meet their original quote.

We cancelled our existing service, removed all equipment and wires, paid to ship items back, took half a day off to meet with DirecTV install representative, and have spent numerous hours on the phone either being transferred or cut off with no resolution in the end.

I signed a contract with DirecTV, including paying a "deposit." I then had to move because of health reasons. The new apartment building I moved in to does not allow any dish or satellite equipment to be installed on the building. I called DirecTV to cancel and explained the situation. Complaint number 1: DirecTV now says I will be charged a $300 cancellation fee. Number 2, the $300 deposit I paid to start service is not a deposit, but a "fee." I am refusing to pay the $300 cancellation fee and I am angry because the word "deposit" is not a deposit but a "fee," which is non-refundable.

I made call regarding changing service to Direct TV on May 25, 2010. The man kept on and on and on providing little bits of information that would overload any normal individual. I stressed over and over during my conversation with him that I had to have my local channels for news. He stated that I would have to buy a digital converter box that I could get from Wal Mart for $10. When I went to purchase the box, it cost $60 instead of $10. I was also told that I would have to purchase an antenna. I did not purchase the antenna. My wife purchased the antenna for father's day. Thus I do not know what it cost. But between the box, andtenna, and installation costs, I have negated any savings that i had intended to realize by chnaging from cable to Direct TV. I was also told that the individual who came to install Direct TV would install the digital converter box. The installer refused to do so.

I am totally dissatisfied with the results from Direct TV and feel that I was lied to and manipulated and if I thought that I could win in court, I would file a suit against Direct TV. I will certainly tell all my friends about how I was manipulated throughout all of this process. No I try to go online to the rebate center to claim the rebate offered and cannot find the site to enter the information to claim the rebate. Purchasing the digital converter box, antenna and paying to have it installed has eaten away any savings that I had hoped to gain by switching to Direct TV since I have retired. There is also the psychological frustration with the whole process.

Contacted directv to request a new remote control. The technician came I spoke to my 83 year old mother who does not speak English and told her he was upgrading the service for free. This happened on April 2010. Since I am enrolled on Auto payment I did not realized the payment was higher until this month June 2010. Today, I called Directv and I was informed there is a $420 termination fee because at the time they came to changed remote control they updated the service to HD. My mother was only told that the upgrade was free.

I am the one who contracted the service and I never signed anything or agreed to any upgrades. Directv informed me that even though I did not agree I am responsible for this payment. My mother does not remember signing anything and she does remember that the technician told her that everything was free. I purchased the original equipment and the technician took it and left a new box and told my Mother it was free.

I have been unemployed for almost 2 years and I am not able to continue paying the high charges from Directv and now I can not possibly pay the $420.00 termination fee. I am going to have to cancel my bank account so no charges are attempted to be posted to my account, since I do not have enough money to cover Directv charges if they post it will take my account negative and the bank will charge $35 NSF fee

I had originally signed up for a package from at&t for phone, internet and satellite service through Directv. My order was place by the att rep not a directv rep. The At&t rep told me my package would include the on demand feature and was not given a dvr when order was placed. I told Directv this when I realized I did not get the package I wanted, they said I was into the agreement with them and I could do nothing about it. So i kept the service, but do to financial hardship over a year later, I got behind on payments with them. I did not hear from them until I checked my checking account and found that they withdrawn 492.53 from my checking account without my permission.

I was so shocked, I contact Directv, and not only did I meet with rude employees who left on hold over 30 minutes a few times, refused to do anything to help. They just said that they have the right to do this under the agreement pages that was sent out with the first bill. When I stated that I was set up for online billing, and never recieved a paper statement, they then said that on the statement page in big bold lettering it states that they can take this money per agreement. I make a copy of an online statement and no where on the screen does it state that. They had charged me $196.00 for the equipment before even giving me a chance to return it to them.

They charged me before the boxes came from Fed ex. Where on the statement it does state: equipment must be returned or I could be charged 45 to 480 for equipment. No where did it state that they charge you for the equipment first then they refund you back after they receive the equipment. I did not know that they had such misleading practices, and that they do not fully disclose this information up front at time of accepting service, and that they stick to company agreement when you question their practice, stating it is our fault we did not read the enire website or paperwork sent. I cannot understand how the government can allow a company to abuse the consumer without taking action to prevent such things from happening. Even if they did have a right to debit amount, they never attempted to contact the consumer informing us as to the amount or the withdrawal date they plan to withdraw the charges.

In June 2009 we returned 2 HD receivers and 1 DVR player to DirecTV when we moved to Canada. In August 2009, DirecTV began to call us indicating we had not returned the DVR player. We called monthly to DirecTV who agreed that all equipment had been returned. In January, the account was sent to Nationwide Credit who began calling us about the DVR player. We have been having conference calls between DirecTV and nationwide since May 2010. On June 14 DirecTV agreed to investigate.

On June 26 we had three conference calls during which DirecTV confirmed they had all the equipment. On June 29 Nationwide called again, we had another conference call with DirecTV who indicated that the DVR was not returned. All agreed that lawyer was necessary. I have names of everyone we have spoken with since April, times we called and discussion on the phone. Claim had been filed against my credit rating which prevents us from being able to access credit. Because we live in Canada, the cost of the phone calls on our cell and home phones to attempt to resolve the issue have been extremely high (currently calculating the amount).

Time for conference calls has been extreme--each call to DirecTV as taken at least 1 hour; the conference call on June 14 took 3 hours, conference calls on June 28 took 6.5 hours. Conference call this morning took 1.5 hours. Nationwide will continue to call me daily until this is resolved. This has moved into harassment with no end in sight. This must violate a consumer protection law, given our consistent attempts to resolve the issue, the agreement that all equipment had been returned and yet no action has been taken has created a catch-22 was has affected our jobs (I am a university professor--my husband is a researcher), our income, our ability to get credit.

Cancel after 4 weeks, service poor, customer service even worse. They withdrew funds from my account (over $400) prior to due date. Bank account overdrawn, overdraft charges applied.

I believe this is fraud via mail, it is certainly a scam. If you aren;t able to help me in this matter, where else can I take this problem? I am on Soc.Sec. 72 years old.That is my only income. I knew I would be able to pay the $34.99 on my income, by cutting back in another way...but is is diffcult to pay a bill that is doubled then that was promised and advertized.Do I need to get an attorney, I don't intend to play Directtvs game.

I am a very dissapointed with the service of Direct Tv and the incompitent people they have working there we have been at this address for almost a year and requested 3 boxes for each room the living room and my room have service but my parents have not been able to watch tv in there room since we moved here

everytime they want to send someone out to check its either 49.95 or 19.95 to come and fix the box which till this day we are still waiting for the technician to come and fix the box they have send out 3 boxes which they have charged my dad for 19.95 for a new box and none of them seem to be working instead of someone coming to check the lines to see if there working they have just ignored the situation and its very disturbing that they customer service center everyone has been nothing but rude since we started with this company

let alone that they send people to your house and not tell them that there is a 2 year contract and all they have done to shut me up and not make a big deal is give us free movie channels and discounts which i can careless for all i ask them is to fix the service for my parents rooms which they obviously dont seem to care i get aggrevated and upset because they have no work ethic or the proper customer service skills to deal with customers My parents speak spanish and so i call for the account holder which is my dad they have no compassion or any emotional engagement with the customer

Signed up for service on the Christmas special 12/27/2009 for agood rate and several rebates. One of these was to be a $100 Visa credit card after 8-10 weeks of continued payments with their basic plan. THEN comes the runaround. I have waited, called, been told on the phone and on the internet that the payment has been approved, promised delivery THREE times, and now am told it will be sent August 28, I guess they mean this year? Let's get these guys!

my debit card was charged $21.72 for service used on 5/24; even thou the service was already cancel they also charged $84.89 for the 1st month and also $362.01 on 6/23 causing unbalance on my account and a payment of $34 for overdraft fee to my cheking account. I did not authorized all this charges to my account but a one payment of $84.89. Since they are not complying with the contract of a triple play service of a triple play service they automatically broke the contract so I don't think they have the right to charged us a termination fee.

I cancelled my service with Direct TV the latter part of March 2010. In June 2010 I started receiving calls from Allied Interstate-Collection Company who stated they were responsible for collecting the debt for Direct TV. The amount owed was from 2006 supposedly for pay per view movies which I had never been billed. I never received a bill from Direct TV. According to Asuf-supv. with Allied they do not contact the customer themselves because the account was closed.

I have 3 receivers and a maintenance contract with directv. I called because the main receiver keeps resetting itself once per week or more. It makes it so I won't rent movies for fear it will reset while I'm watching it. I called directv and they said it had to be doing it while I was on the phone with them. I asked the person I was talking to if I called as soon as it started to reset but it was done by time I got through to someone would they say the same thing.

She said yes. I said so basically you're telling me I have to just put up with faulty equipment because it would be impossible to speak to someone while it was messing up. She said sorry but yes. I pay rental for a piece of equipment that doesn't work properly. Not to mention the inconvenience. What's the sense in having a dvr if it keeps resetting and messing up what you're recording? Also 2 weeks ago I referred a friend of mine to directv and gave her my account # to take advantage of the ad on tv where we would each receive $100. We were both told it wasn't done correctly therefore neither of us would receive the discount.

i do not know how it happened but my phone bill'verizon" and my directv bill were incorporated. i found this out while trying to get a high speed internet provider(wild blue yonder)to sign me up. wild blue yonder informed me that they could not extend thier services as verizon did not offer this service for my area. i paid my incorporated bill and went looking for an explaination. never got one i could understand. as a result of this directv shut off my services and has called me every morning to reinstate my services and pay my bill i have told directv adamantly i do not want thier services and to send me a final bill. now directv is using the collection agency threat to get me to pay them. i have continuously tried to get a final bill and it just has not happened.

I have called Many times -on the issues of the Satelite service is always going off and I only get to watch half programs. i keep getting the same answer from a computerized perso/a person, instrsucting the same procedures to correct. the person/s -keep telling me to call each time my satelite goes off- which takes up at least 15 minutes each time, also tell me to call 24/7, each time in order to correct problem, to no avail the problem is never fixed. I pay for this service but only receive 50% of showing. if it rains it is seeking for satelite, if it snows it is seeking for satelite if it is 80/degreen heat it is seeking for satelie. Complaing to the company and calling does not correct the problem.

Also i have been told to clean the satelite dish, to go clean it when it is below zero outside in the winter time- it is situated on the second floor. they tell me it is not there problem that the dish does not work when it rains or snows of whatever . today June 26,2010, it has been off since 5:00 am till present it is now 8:07 a.m. I call the answering service only takes calls between 10:00 a.m ad 7:00 p.m. to talk to a live person- then that takes over 15 minutes to get through plus more. This happens at least once or twice a day that I loose satelite showing

Damage: I am elderly, handicap, and I feel they are taking advantage of this fact. I pay faithfully each month, have never been late- and although they have given me $5.00 credit for three months previously, within the last 6/7 years. it has caused me anger, anxiety, worry, and commited to paying the bill, when i only receive half service, I cannot see or hear the warning in case of tornado, fire, etc., the weather channel in case of emergency. I do not want to pay this bill till the problem is corrected.

My parents have two Direct TV accounts - one for their home in Florida and one for a cabin in northern Michigan. Every year when they come north, they call Direct TV and deactivate the Florida account and activate the Michigan account - then when they return to Florida they reverse the procedure.

This year, however, when they called to activate the Michigan account, they were told there was a balance of $140 for service in 2009 and, therefore, Direct TV would not activate the Michigan account. The only problem was my parents did not authorize Direct TV to reactivate the Michigan account because they spent the summer in Florida.

The other thing I find interesting about this policy is that throughout the summer both my brother and I were at the cabin. Ay no time during the summer was there ever TV service of any kind despite Direct TV's claim that the service was automatically reactivated. In addition, if there was service and monthly charges were accumulating no one received an invoice.

In addition, my parents experienced some financial issues last year which was also given as a reason why the account would not be immediately reactivated. This is understandable, however, when I asked for the service to be placed in my name, I was told that an equipment order was necessary despite the fact that equipment already exists and just requires activation.

I talked with three people from Direct TV and none were willing to deal immediately with this issue. Instead there was going to be a 3-5 day delay while paperwork referencing the financial issues was received. It seemed to be more important to Direct TV to quote policy as opposed to positively resolving the problem.

After I hung up from Direct TV, I immediately called Dish Network and they will be installing new service at Michigan location tomorrow.

I was promised a rebate on direct tv packages you recived a about $25 dollars of of each different package i became a direct customer on 5-10-2010 i to had found out after that i had to call direct tv to get my rebate!! however i was then told that you can only receive only $20 of the rebate by calling in to direct tv, i then was told that u have to go online to recevie the other $5 well I have tried many times & i still can't sign on to recieve my other $5 discount. & oh by the way they are still billing me the full price of my package deal.

There hasnt been 1 day where my family could watch the "hundreds" of channels we were paying for and half the time, even the local channels were searching for signal. After much arguing and being transfered to 4 or 5 different dept. they offered to refund me $12.80. I have filed a complaint with the BBB. What can i do to get my money back? a tech suggested that we trim some branches and one fell on our neighbors gazebo. $200 in damages and we were still unable to get a signal.

"I will like to ask if you can help me? or if you would be kind then, to direct my information to someone that can. I did not know about it, so how could I have enquirer about it? Also, the day of installation, I said to installer, "too bad I can watch my DVR in another room", he then express, I can move the DVR if I wanted to watch it in another room. Once again no mention about this incredible service. I want to say, I would have asked for it if I knew about it. Way to start."

Emails back from Support Site and Customer Service: After they were still trying to sell it. Response (Irish A. - 100126749) - 06/23/2010 04:00 AM Dear Mr. L., "Thanks for writing and activating DIRECTV service. We're glad to be of service to you. I understand how important it is for you to have Whole-Home DVR Service. Please know that the Whole-Home DVR is a new service that DIRECTV just recently launched. At the time your order was placed, this service may have still been in the Beta stage or hasn't been launched and was being tested in some areas. As you already know, DIRECTV Whole Home DVR Service gives you the power to share all of your recorded programs with any TV in your house. You can also... blah blah blah... Forum Tech Site: (hosted by DTV) Forum: DIRECTV Whole-Home DVR service Subject: Re: New Customer - Way to start! Details: This is a user to user tech support forum, so unfortunately there's nothing anyone here can do and no one we can pass your message on to. You'll have to work directly with DirecTV."

I opened and authorized a no options basic phone line for my brother at his home through the local phone company. A year and half later I discover that someone has fraudulently authorized Direct TV on that account and did not pay it. I not only did not authorize cable to be added, I had no reason to nor do they have proof written or recorded ( for quality assurance )that I did order it. However after writing and explaining this they still maintain the bill off over 500.00 is correct. What do I do Now! damage to credit rating and harassment by debt collectors

I wish there was a way I could contact the CEO just to let them know how their company is operating, lieing to the ELDERLY ,and everyone else just to get sales! I have had a nervous break down tring to get what I was promised from the get go! I hope NO ONE else has to go through what I have gone through, unfortunatly I feel everyone that deals with Direct TV will have the same problems I have.

Ordered Direct Tv and the service man came out could not hook up the remote to the controls and put the wrong satellite box in and the wrong cable boxes. Service man came out two hour late after they called four times and asked if I still wanted help. When he was here he thought it was a problem with reception. He had no equipment to change out and they had him on the phone for 2 hours and me one the phone for at least 2 hours then wanted to charge me 600 dollars for their screw up and not even sending the right equipment to fix it with.

Direct Tv is horrible. They will not let you out of an agreement unless you pay a large sum... even if you cannot afford them. They do not offer local stations such as Dish network now does in my area andDirect Tv rate is 80% higher. Therfore very upset.. They raise your rate, threaten you with a cancellation charge and offer zero local staions etc.. Dish network offers everything for 80% less and can consolidate the rate in with your phone line. Very horrible the way Direct Tv treats there remaining customers. Do not ever sign with them. They are the worst business myself & several others have had to deal with!

Called AT & T to bundle my service with Direct TV since the website advertises it. I wanted to see if I could combine the (2) bills. At no time was I informed that it would extend my contract. At no time did I agree to extend my contract. Supposedly, they record your conversation and I informed them that we would need to play it back due to the facts that i was not informed and did not agree to extend my contract. I received a letter from Directv which informed me that "by enrolling in bundled billing and accepting the bundled discount you are agreeing to extend your Directv service agreement by 12 months." I called Directv who refused to do anything about it. As a matter of fact, the directv representative put my call on hold and left me there for quite some time and then came on the line only to put me back on hold and transferred my call to AT & T who were already closed. I will be calling AT & T and Directv tomorrow to cancel my services. These companies are dishonest and thiefs taking advantage of the consumers.

I spoke with a manager Jessica,she gave me her employee ID number and everything,Since i was charged well over the amount promised,and was discriminated apon,jessica listened to the recording,i was talked to very rude and was yelled at by a so called supervisor,that is not how you conduct buisness,especially when all i was doing was trying to straiten out my bill.

i was told there would be a one time fee of 97 dollars which was in February or march,i have the bill and recipt for when you call me back anyhow,That my bill would by no means be over the amount of 60 dollars.

Well every bill after the 97 dollars has been back up to the 90s again,77 one time,the bill keeps changing on me and the promises made by you guys have fallen through many times.I called the better buisness bureau and 7 on your side,they are looking into the incidents and will get back with me as soon as they can.well that could take a while,and i really would rather straiten this out professionally instead of going through the stress and deceit direct TV has put me through the last year and a half.As i stated earlier,I am handycapped,and are on a fixed income,for the first 2 weeks of my service i didnt have any channels,or a box to watch my tv with,and was charged for it,was charged full price the first full year instead of your company following their add.90% Of the so called supervisors i spoke with were very unprofessional and were very rude to me,Listening to your Recordings will let you see that revelation that is corrupting the inner customer relations that people are seeking,by being utterly rude or Hanging up on them,of which happened to me 3 times already,As i said,listen to your recordings,and see how i was treated.I would like a VP or District Manager to call me back please,this has gone way to far and i am about to take legal action for discrimination and scamming money from an elderly Handicapped person with Multiple Sclerosis.

A Very Concerned consumer/customer.

6/19/2010 We just canceled our DirecTV service yesterday, we had a 2 year contract which started on 10/27/07. We were told we would have to pay a $100.00 fee to cancel because we upgraded to an HD receiver in my mother's bedroom (we had purchased her a new HD TV). At the time we called DirecTV and told them we had a new HD TV they said to go to Best Buy and do a purchase/lease for an upgrade to the HD receiver. This was the only thing they said, they never told us if we upgrade that our contract would extend another 2 years or that Best Buy was a 3rd party. The sales rep I spoke to said that it is not their responsibility to tell us that our contract would extend another 2 years if we upgrade, it was Best Buys responsibility. I told them Best Buy never said anything and there is no mention on the receipt we have from Best Buy of the contract extending another 2 years.

The service rep then told us this is why they don't use Best Buy anymore for this. So, since they know this has happened before you would think DirecTV would wave the fee...NOT! They said it is also listed in the agreement, not the contract that they can do this, the service rep said that it was a "Verbal Agreement" and they did not have to put it in writing. I still could not find it when I looked it up on the website as per the sales rep. I also asked about when they would pick up the large Satellite on my fence, he claims it is ours to keep and do what we want with it, he said this is listed in the agreement and I cannot find that either.

I asked for a letter confirming this fact and he said he could not send one, I can find it listed in the agreement. What I have been reading on the Internet it seems like we are not the only ones they are pulling this on. The economic damage is that we have to pay Directv a fee of $100.00 to cancel our service even though our contract has been up for the last 8 months.

I called to find out if my Tivo Box was compatible with their service. First person couldn't promise, second did promise our box would work. Then after attempting to learn all the details of any hidden charges and so forth I agreed to 'tentatively' book an install date for a 'Special Package Deal (Internet and TV) knowing I was under no obligation until 24 hrs before the install date. At the very end of setting up my account the representative mentions I need to make sure I submit my Rebate. Rebate I ask? I was already getting the jitters. The rep explains that in order for me to get my special low price that was quoted I need to go through this process.

Well, I've already been on the phone for 45 minutes or so and the NBA Finals already started, I was anxious to get this over with, I figured I have time to research DirectTV's terms. Glad I did, I found this site and called them after the game to find out that the Rebate (assuming you went through the process) expires after one year, then after that year is up, your prices will go up to default whatever that is? No mention of this when I set up the service? Wonder Why? Since they were requiring a 2YEAR term, I wanted to cancel everything on the spot which was a huge hassle by the way. I find out that the department I have to talk to will not open till 8am the next day, so I called 8am the next day.

These badly spoken DirectTV Reps are the most depressing and monotonous sounding group of idiots I ever spoke to, I had to speak to two different departments, the first department was with the DirectTV service and the second was with Verizon group. To find out the Verizon group didn't have me on file so they transferred me back to the first group (DirectTV) which got disconnected (2nd time this happened). So I called back, the rep repeats idiot transcript, I interupt them by saying I really need to get to work, sorry, I already answered your questions to two other reps why I'm canceleing, please all I want to do is CANCEL YOUR SERVICE, so what does she do? She keeps asking me questions, so I interupt one last time and repeat my concerns, FINALLY she reponds with my CANCELATION #. BUYER BEWARE, I will never go through that ever again. Classic case of BAIT AND SWITCH. Big Headache, and lost about 1.5 hr's of my precious life. Horrible experience. I learned 'How Not To Treat A Customer', for that, Thank You Direct TV

My direct tv service required a tech to physically getting it fixed. made the appointment and on the day of service called me leaving me a message saying they didn't have my appt # on file so it was canceled. story short from may of 09 no service it was suspended, later i called and reinstated the service after i learned my bill was over $900.00. adjusments were made and i had to pay $160 for jan and feb a month ahead...and still never had a service...called to cancel the service and was told that my account was reinstated month to month and there was no penalty for doing so.. after several phone calls to mae sure service is off they wanted to charge me for future service when i had no service with direct for month and month..everytime i called a customer rep will tell me something after an hour on the ohone and never do what they said there going to.

several times after 1 2 hours on the ohone they hang up on me and i have to start the whole thing all over... finanly i got to the cancelation department with their supervisor explaining to her how much time i spent on the ohone and there was time i spent hours and hours on the phone on the same day after they hang up on me...hearing my frustratrion she decided to refund me the $160 i paid for a service i didn't have and not to worry about any cancelation fee march 04 2010...kept receiving statement from direct tv showing that they owed me $154.04 for three month in the row, and in juse of 2010 i returned direct tv phone call to learn that they wanted to charge me $320 cancelation fee.

i couldn't believe it. i started video taping the phone call while on my blue tooth and you cannot believe the changes in the stories between one rep and the other. on june 16 2010 i spent almost two hrs on a video taped recorded call with cust rep deciding to give me a credit of $160 and take it off from the cancelation fee...i made most cust rep read the notes from months before where i have it all recorded and still got no where... one notes said a name of a supervisor from the president office giving the sum of $160 credit back and no fee for any cancelation...

story long short i spent over 30 40 hours on the phone if not more saying that you guys told me that you owed me money and now the story changed after the servce was finialized are you guys doing this to me? got the office of the president where i spent over an hour speaking with someone telling my story and the lies and how frustrated this whole thing been for me to no avail. that office of the president told me that the people who decided to give me the credit/ Supervisor/s had no authority to do so but they did? what!!!! i couldn't believe it when i told the office of the dirct tv how i had to spent hours and hours having custmer rep hanging the phone up on me multiple times after over an hour phone call long causing me to have toi call back over and over and over, and your cancelation department supervisor authorized the credit on the day service was finalized and now you telling me month and month later that they had no authority to do so?

this guy wanted $320 or else my credit is shot even an hour before that a cust rep told me i will have to only pay $220 and not $320 the office of the president caused mor damage on me telling me noone have a permission to give me anything and it ws a mistake???? its all on tape... i cannot believe the lies no regard to me as a person got treated like a 4th class citizen and its ok to play with me telling one thing and doing something else... i even recorded the march call with the supervisor at the cancelation department beinbg sorry for the service i got giving the credit and closing the account me being owed money...three month later my blood presure is to the roof having to witness and experience the lies and the amount of disrespect i received from this whole experience...please help me.... its all on tape video camera....

Lied about programming, as a huge NFL fan I specificallly asked about getting the channels the games come on (NBC/CBS/FOX) and also asked about on demand due to having a phone that works through the internet. I was assured both were not a problem. Now, I dont get Fox, no local affilate they say (even though we have a fox affilate in town), and they can't get me the national fox channel. Also, on demand DOES NOT work with cable ISP, you must have a phone line or dsl. Lied to get me to sign up, now holding me hostage after only 3 days of having it installed I have talked to a dozen people all of who basically say TO BAD.

I am writing to express a deep concern with [their] toll free customer service department. I have called and talked with a minimum of seven different people over the course of two days. I have been on the phone (mostly on hold) for a total of 3 and one half hours. To date I am still not satisfied. In fact, I have become more frustrated with each call.

In September 2009, my sons purchased a condominium in Columbia, SC. They had a contract with DirectTV at their townhouse they were renting prior to purchasing the condominium. The unit they purchased is on the third floor and is opposite the Direct TV satellite. Their balcony faces northeast and the satellite is southwest. When we called to cancel the contract we were told that they could not cancel the contract without incurring a cancellation fee even though satellite access was not available. In September no one explained to us that we only needed to have a technician come out to the condo and verify service was not accessible. We were told to put the contract "on hold" for six months. I have Direct TV at my house and the agent suggested that we merge the accounts. Since we have had Direct TV for 8 years he said we could cancel our contract (without a charge) and pick up our son's contract. Because our son was not with me physically when I was talking to him we could not do it at the moment. So we put the contract on hold.

During the middle of May my son received a phone call on his cell phone indicating he was delinquent with his Direct TV account (300 and some odd dollars). He called me and I told him we would get together and call Direct TV so that we could then merge the two accounts. On May 25, 2010 I called the customer service agent and explained our problem. The first person I spoke to was Steven (435566) the time was approximately 5:00 pm. I was told that I would have to pay the $300 plus charge before I could merge the accounts. I explained to him that the account was reactivated without our knowledge and all I wanted to do was merge the accounts. He could add the 3 months to the end of the contract. He said he could not do this and restated I needed to pay the $300.00 plus charge prior to merging the accounts.

I asked to speak to his supervisor. I was turned over to Jessica (X3199). After several minutes on hold, Jessica came on line, she had me repeat what I had already told Steven and then she repeated what Steven had told me. She then agreed to reduce some of the delinquent charges. My new late charge was $54.39. At this point I could pay the 54 + dollars and then merge the accounts. When I started to ask questions about merging the accounts I found out that I would lose 25 channels in the process and pick up 10 new channels. This was because the service we purchased 8 years prior was no longer available. I also was told I would have to disconnect the receivers we were using and send them back to DirectTV. DirectTV would send me new receivers when we made the change.

None of this made much sense to me. It seemed like a lot of effort to cancel a contract and I just did not want to do it. Jessica could not see my point so I then asked to speak to her supervisor. After another 15 minutes on hold I spoke to Ryan (I did not get his employee number because I thought we had resolved the issue). Ryan came on line and I said to him that while I was on hold I thought I had come up with a solution to this problem. I would pay the $54.39 by VISA that night. He would send me a box to return the DVR and remote. The boys' contract would be cancelled without any further charges and I would leave my contract with DirectTV alone. I said to him that I did not want to cancel my contract with DirectTV but if this could not be resolved that is exactly what would happen. The threat of a credit report issue for my son's contract was not that big a deal as his credit has already been shot.

I can cancel my contract without any repercussions and it did not make any sense to me that DirectTV would want to lose a long term contract over $300.00. Ryan said he did not want to lose my business. He agreed to let me pay the $54.39 and the boys contract would be cancelled with no additional fees. We would send the equipment back when we received the box to mail it in. He did say that if we did not return the equipment we would be charged for it. I agreed to return the equipment. I was then returned to Steven to give my credit card number to pay the $54. The address was changed to my address 120 Ivy Link Road Leesville SC in order for me to get the box to mail the equipment back.

To date, I have not received the box to return the equipment. However, during the first week of June I did receive a bill for $209.08. A $200.00 Early Cancellation fee was added on May 28, 2010. This is three days AFTER I talked to Ryan. On June 14, 2010 (the day after I returned from vacation) I called customer service again. I initiated the phone call at 9:35 pm. My first contact was Alex (1003016). After explaining this all to her she kept saying the $200.00 was a legitimate charge. After much conversation, I asked her about just sending someone to the condo to confirm we don't have access and ending all of this. She connected me to a technician. After talking to him I realized we were actually making application to reconnect the service which is not what we wanted to do. I just wanted someone to look at the condo and confirm unavailable access. Because you are talking to someone unfamiliar with Columbia SC you have to request a work order. Again, this seemed much more complicated than necessary so I stopped the call and called customer service again.

At 10:00 pm I spoke to CJ (LC2753). I once again explained my issue and asked to speak to a supervisor. CJ put me on hold for 38 minutes and no one came on line. I hung up and called customer service again. At 10:48 pm I talked to Anne (100455305). I explained to her that I had already been on the phone over an hour and I needed to talk to a supervisor. Of course she felt she could help me so after a brief explanation she agreed to turn me over to her supervisor (Mina- I did not get her number). Anne did keep me live on line until Mina was available. After going through the explanation again with Mina she continued to tell me the cancellation fee was legitimate. I continued to tell her that Ryan agreed to not have us pay the fee and that someone in her organization should have the authority to waive the fee and that is who I wanted to talk to. She finally said to me she had that authority but she would not do it. She was highly agitated with me and it was evident in her tone. At this point it was 11:30 pm and I explained to her I had to be up for work at 6:00 am. I asked that she note the account so that when I returned a call June 15th there would be some record of my call as I was told there was no record of my call on May 25th (one hour and 30 minutes). She told me she would note it.

At this point the only satisfaction I could get is for this to end without me paying another dime. I am totally in disbelief that a company would want a customer that has loyally paid for 8 consecutive years, by draft, to cancel his service, but that is what this is coming to. All for $209.08! which you are not going to get anyway!

I ordered Direct TV and was told I had 30 days to evaluate it and decide if I wanted to keep it. They did a fine job of installation and the guy that installed it was professional. After about 25 days I decided it was not what I wanted. I called and had it disconnected. At this point they said nothing about any cancelation charge. Several days later I received a bill for $431.66. WOW...

I called and was told it was an early cancelation fee which should not have applied. After about 20 minutes of rudness I asked for a supervisor. He (Josh) was absolutly the most rude person I have dealt with. He told me the time starts when I call the company and ask for the service. Not when it is installed. (another WOW) He keep saying "THIS IS A VALID CHARGE AND YOUR GOING TO PAY IT". He must have said that at least 6 times.

I wasn't told there was going to be a charge when I cancled. If I were told that I surely would not have cancled. It wouldn't make sense. Another two weeks went by and I got a call from them telling me the bill was going to collection. I had no where else to turn so I paid it. The main reason I cancled was having direct TV is an added expense and I would be better off paying other bills which are hard enough to pay anyway.

I was quoted a price over the phone for Direct TV service. When I was billed the amount was not what was quoted on the phone. When I spoke to the person on the phone I explained that I was out of work and could only afford a certain amount. After several months of asking Direct TV representatives to go back to the tape recording of their conversation with me. They refused to and I only received a run around. My bill was never resolved and that is why I decided to cancel the service. I had no idea that there was contract involved. I was never told about a contract. I also made an attempt to reinstate the service since Direct TV sent me to collection. I have great credit and I did not want my credit effected. When I called to reinstate service once again I received conflicting fees and contracts. I was ready to reinstate and was told to call back the following day. When I did that everything I was told the day before was changed to different fees and contract time. This company is scamming all their customers. I want the cancelation fee removed and my name cleared from the collection agency.

I just found out that I have made the worse mistake by switching from cable to directv, I never thought I would say this but I regret so much doing that change, I have learned that am in a contract for 24 months instead of 12 wich I was told when I started the service and if I want to cancel this service it would cost me $20 a month, in other words more than $400!!! they never tell you is 24 months contract but 12 and also they give you an estimaded total of your statement but is totally different of what they acctually charge you for, am so upset and I wish something could be done, cable is not my priority and really I made the change because I needed to save money not to be robed, am so frustrated and dont know what to do...

I started my service with Direct TV in June 2008. I signed a 2 year contract. I began my service in Washinton state. In june of 2009 i moved to Texas. Upon leaving WA,i tried to cancel my services. Direct Tv told me that my choices were to tranfer my service to Texas or pay a cancelation fee and still have to pay for every month that i still had left on my contract. So i had no choice, i transfered my service to Texas. When they hooked up my service, they hooked up HD tv. I don't remember asking for HD tv. I believe they said you get 60 days free service on HD tv. Any way, it didn't make sense why they would give me HD Tv. Because my Tv's don't have it.

In May of 2010 i called Directv customer service and ask if my contract is up, because i knew it should be up soon. Customer service said oh you don't have a contract, then the lady said oh yes you do, you have another year to go. I said no i don't, i filled my 2 year agreement. She said no, when you transfered your service and they hooked up HD tv they added another year to my contract. I told her i was never told anything about this. She said well didn't you sign the contract when he installed your service, i said yes. She said well then you agreed to it. I got my contract out and seen nothing that says they have the right to up my contract. Also it seems that every time i call customer service, my bill goes up. I was paying $60 dollars a month now the Month of June my bill went up $75. This is like a nightnare.

Since 10/09 I have been dealing with them about my correct contract date. I have spent numerous hours on the phone to get it corrected. To no avail when I cancelled early they took $280 out of my checking account when it should have only been $100. They said it would take 7 days to get MY money back and what am I supposed to do in the meantime, not pay bills, because they try to scam you into resetting your contract date so you never leave them? They told me that their managers don't take calls and if I wanted to speak to another sup I would have to hang up. I need help in getting this resolved and their customer service and unfair practices are a black eye to the industry.

I subscibed to directtv through verizon on a bundle deal they had. i paid my bill to verizon only every month. when the rates went sky high, i cancelled my service. i paid my final bill to verizon. now i am being harassed by directv for an early termination fee of 390.00 which was never told up front. they say it was in the work order the tv installer had me sign when he was done. i feel this is deceiptful and i should not have to pay it. do you agrre?

At that time we would just go on line and choose PPV movies from our website. They have now sent us to collections since we put the amount into dispute with our credit card company and took back the money they had taken. They say we watched these movies in April of 2007. Please help us so this will not go against our credit. We did not watch these movies. They have sent our $47.95 bill to collections. We have spotless credit, always pay our bills.

In May of 2009 we bought our house and decided to sign up with Directv. They were offering a decent package with a decent price. What a mistake? In May of 2010 Time Warner offered us a better package with a much better price. We decided to cancel our Directv. I had just paid $109 to Directv for the month of June-atleast I thought it was for the June service. I was told that I would be looking at paying about $180 in early termination fees as I agreed to this in my contract. Don't you have to sign a contract to make it legal? Apparently not Directv's contract?

Anyway, I thought that the $109 would be deducted from the $180. Nope. They said that they would charge the credit card they had on file. I watched for it to happen, and it never did. I looked online at my Directv account and saw that my credit card information was expired. I assumed that they would then just send me the bill to pay. So, when I received the bill in the mail I thought it was my responsibility to send them the payment. I received the bill on 6/5/10, then on 6/8/10 I received notice from my bank that my account was overdrawn. Directv debited $180.09 from my account on 6/5/10. What?

On my account information online at Directv it states that my credit card information has expired. Yet they still managed to debit my account with this information. How is that even possible? I called the balancing department at my bank to find out how they could have done this. It turns out that the only way for them to have sent the debit through was to make up a new expiration date for my card. Isn't that illegal? They made up an expiration date to force debit my account! I am so upset! Now I'm told from my bank that Mastercard requires "me" to settle this with Directv. My bank can't do anything about it. This is causing me to have an overdrawn account. Not only am I in the negative, but I was charged a $32 fee. I was not expecting this debit to come out.

On April 10th I called Directv to cancel my service. Several hours later, a rep from their retention dept called trying to get me to continue their service. He offered a $120 credit for the next 2 months, which would be free. I asked what would happen if I canceled after that time. I was told there would be no extra fees or penalties for stopping service. On June 6th I called again to stop service & was now told that since I was canceling, I would now have to pay for the last 2 months of service. My account has been charged $116.02

I called any one of numerous Direct TV toll free numbers to set an account for a new mobile home I am purchasing this month. First off, they deceived and simple did not tell me that they no longer provide DSL Broadband internet service; I just discovered they no longer provide internet service and they try to link you as a new customer to a third party called "Wild Blue" which is like a nightmare. Thankfully, I did not actually have the actual installation yet, so I canceled and I recommend Direct TV be put out of business due to their corrupt practices!

I signed up for a directv in October of 2008. I was told my contract runs out October of 2010, but a representative I talked to this morning informed me my contract doesn't expire till March 2011. Why? Because my reciever was changed out in March of 2009 which automaticaly started my contract over again. This was a service call, I had no idea my contract would renew as of that day. For almost 2 years I've experienced scrambling on my set, messages I can't, nor Directv can get rid of, and some stations that only come on in the winter months because of minimal tree cover. The directv customer service has been awful as well. All I want to do is dump them ASAP with no penalty, but they refuse. I told them about all these problems but they can care less, they don't seem interested in hearing what I have to day. Please help me unload this nightmare.